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Non-Emergency Medical Transportation Business Plan Template

Written by Dave Lavinsky

Non-Emergency Medical Transportation Business Plan

You’ve come to the right place to create your Non-Emergency Medical Transportation business plan.

We have helped over 1,000 entrepreneurs and business owners create business plans and many have used them to start or grow their Non-Emergency Medical Transportation companies.

Below is a template to help you create each section of your Non-Emergency Medical Transportation business plan.

Executive Summary

Business overview.

Wheeler Medical Transport was formed one year ago to help patients travel to their non-emergency medical appointments. Many people with chronic or serious conditions do not have access to transportation or are unable to drive a car on their own. This makes it extremely difficult for them to go to doctor’s appointments or other important procedures. Our mission is to provide affordable transportation services so that everyone can easily access the medical care they need.

Our company provides transportation services for a variety of situations such as doctor’s appointments, hospital visits, mental health appointments, physical therapy appointments, and more. We serve patients that cannot travel to these appointments on their own, such as patients with cognitive impairments or patients who are elderly. We also help anyone who simply doesn’t have accessible transportation or who doesn’t feel comfortable driving in their condition. We also allow our clients to bring their caregivers or a friend or family member to accompany them.

Wheeler Medical Transport is founded and run by John Wheeler. John has worked in the medical industry for ten years as an administrative employee. Throughout his career, he noticed that many patients did not have transportation to attend all their required medical appointments. This inspired him to create a company that can help patients with this issue. His mission is to create a transportation company who’s focus in every aspect of the business is on personal attention and empathy.

Product Offering

Wheeler Medical Transport offers non-emergency medical transportation services in two ways. First, we arrange travel for “single transport” clients. These clients only need our service once, such as going home after a hospital visit or needing round-trip transport for an important procedure or operation. These arrangements can be easily made via our website or through a phone call to our customer service line.

The second type of non-emergency medical transportation offered by Wheeler Medical Transport is a “Client Care Package.” This includes a set number of transport services in packages of 5,10, or 20 round-trips. Clients opt for these packages when they regularly utilize our services. For example, a client who needs to visit a physical therapist on a bi-weekly basis would want to purchase a Client Care Package of 10 round-trips to facilitate a month of regular service. Because our Client Care Packages are discounted and bundled for our clients, costs overall are lower. Our services are set at a lower cost than all of our competitors when our Client Care Packages are used. Arrangements for a Client Care Package can be made via website or by phone call.

Customer Focus

Wheeler Medical Transport serves clients within a 20 mile radius of San Antonio, Texas. We primarily serve patients who need either one time or regular transportation to non-emergency medical appointments. Like any city, San Antonio has a large population, with many residents living with chronic health conditions. Not everyone has easy access to a vehicle or public transportation. Therefore, we will market our services to patients and their caregivers so we can help them get to their appointments.

Management Team

Wheeler Medical Transport has recently been formed as a S-corporation by John Wheeler. John worked on the administrative team of a local hospital and saw that many patients struggled to get to their appointments because they did not have transportation. John decided to start a business that can help patients without good transportation get to their appointments on time. He is joined by several other medical and non-medical professionals who are passionate about achieving this same goal.

In addition to his experience in the medical industry, John has a Bachelor’s degree in Business and a Master’s degree in Hospital Administration.

Success Factors

Wheeler Medical Transport will be able to achieve success by offering the following competitive advantages:

• Patient-oriented service: Wheeler Medical Transport will have a staff that prioritizes the needs of the patients and focuses on building long-term relationships based on support and empathy.
• Management: John Wheeler has a genuine passion to help the community. Because of his previous experience and reputation in the medical community, he has the knowledge, experience, and connections that will help the company succeed.
• Quality Care: Patients who utilize our transportation services will experience the highest quality care in the industry. From the moment they book an appointment, they will receive significant personal attention to ensure all of their transportation needs are met.
• Pricing: Wheeler Medical Transport’s pricing will be more affordable than its competition. Patients can expect quick and quality transportation for less than what other companies charge.

Financial Highlights

Wheeler Medical Transport is currently seeking $550,000 to launch broad initiatives of the company plan, employ additional personnel, and add service transport vans. The capital will be used for funding capital expenditures, salaries, marketing expenses, and working capital.

Specifically, these funds will be used as follows:

• Office design and build out: $100,000
• Service transport vans: $150,000 to purchase three new, fully-equipped non-emergency medical transportation vans
• Equipment, supplies, and inventory: $50,000
• Three months of overhead expenses (payroll, rent, utilities): $150,000
• Marketing costs: $50,000
• Working capital: $50,000

The following graph below outlines the pro forma financial projections for Wheeler Medical Transport.

Company Overview

Who is wheeler medical transport, wheeler medical transport’s history.

Wheeler Medical Transport has recently been formed as an S-corporation. Since incorporation, the Company has achieved the following milestones:

• Found an office location and signed a Letter of Intent to lease it
• Developed the company’s name, logo, and website
• Determined equipment and inventory requirements
• Began recruiting key employees with experience in the restaurant industry

Wheeler Medical Transport’s Services

Industry analysis.

The non-emergency medical transportation industry has enjoyed strong growth during the past five years. The primary reasons for growth include an aging population that is increasing with “baby boomer” seniors who often require such care, and the recent pandemic, which drove, and continues to drive, non-emergency medical transportation services to the breaking point of capacity.

According to Global Newswire, the current non-emergency medical transportation market was valued at $8,658 million in 2021 and is expected to grow to $15,580 million by 2028, growing at a CAGR of 9%. These figures suggest the two factors for growth discussed in this analysis will continue: an aging population that is increasing in size, and variants of the pandemic that will continue for several years.

The non-emergency medical transportation sector continues to evolve with innovations within the transport industry and new configurations of service vans to accommodate the needs of clients. These improvements drive more passengers to engage the services of non-emergency medical transportation companies, as the comfort and needs of clients increase.

Customer Analysis

Demographic profile of target market.

Wheeler Medical Transport currently serves clients within a 20-mile radius of San Antonio, Texas. While the majority of clients live within a 20-minute drive to medical services in the city, many clients live in rural areas that require lengthy transportation schedules and complex driving directions. The drivers within Wheeler Medical Transport are provided with a 3-week orientation in client-service relationships prior to driving, which helps facilitate an understanding of the needs of our clients.

Regardless of the transportation process itself, the demographics of clients are fairly defined as: elderly patients, patients with non-emergency medical or cognitive needs, non-drivers, and patients who are uncomfortable driving on their own.

The demographics of San Antonio are as follows:

Customer Segmentation

Wheeler Medical Transport will primarily target the following customer profiles:

• Patients with chronic conditions
• Residents 55+

Competitive Analysis

Direct and indirect competitors.

Wheeler Medical Transport will face competition from other companies with similar business profiles. A description of each competitor company is below.

Transport & Care Services

This company offers non-emergency medical transportation within the same 20-mile radius as Wheeler Medical Transport. Rural pick up and return trips are offered, albeit with limited daytime service only. Clients are quoted a single round-trip transportation fee, whether the trip is one-way or round-trip. Discount packages are not offered.

Care4You Transportation

Care4You Transportation has the singular focus of hospital pick-up or return service. As such, focused advertising is directed to hospital patients or other in-patient/out-patient customer segments. Rural customer service is not offered, although stretcher/gurney services to in-city destinations are available. Packages are not offered for customers who require regular service or return trips to the hospital.

LimoMedical

LimoMedical is a luxurious limousine service that offers non-emergency medical transportation within the same 20-mile radius as Wheeler Medical Transport. While the same geographics apply to both companies, the services offered are different: LimoMedical does not offer any seating for wheelchair-bound or lie-down capabilities for stretcher-bound clients, as does Wheeler Medical Transport. The company offers packages for multiple party trips or uses; including bachelor party bus usage and other event-related travel packages.

Competitive Advantage

Wheeler Medical Transport will be able to offer the following advantages over their competition:

Marketing Plan

Brand & value proposition.

Wheeler Medical Transport will offer the unique value proposition to its clientele:

• The focused attention on all members of the client’s team: support personnel, family members, administrative staff and transport team members.
• A dual-option system of offerings: one-time service or packaged services for regular users.
• Commitment to care and service before, during and after transport services.

Promotions Strategy

The promotions strategy for Wheeler Medical Transport is as follows:

Social Media

Although many elderly clients forego any social media contact, the families of primary clients check social media frequently. The Marketing Manager will frequently post videos, comments, pictures and other encouraging notes.

The current website of Wheeler Medical Transport contains transport information, pricing structures and directions to order transport. Additional elements will include transporting clients on stretchers, transporting those with cognitive decline, and other special needs. Videos of special services will be offered to reassure those clients who are initially uncomfortable or concerned about movement and transfer points.

Partnerships with Local Businesses

Primary clients will be located through the personnel at medical offices, hospitals, and through social workers within the 20-mile radius of the company. Partnering with each to provide non-emergency medical transportation will require special promotions and regular contact with each entity.

Wheeler Medical Transport will promote services via a strong brand message on billboards positioned directly across from local hospitals served by our company. Simple, clear messages will be extended to the hospital population as a result.

The pricing strategy for Wheeler Medical Transport contains two methods to serve clients:

• “Single trip” (one-way or round-trip) pricing is offered for one-time customers.
• “Customer Care Packages” are offered to primary clients who are or expect to use regular services of Wheeler Medical Transport. Trips are bundled to create discounts for primary clients and a steady stream-of-revenue for Wheeler Medical Transport.

Operations Plan

The following will be the operations plan for Wheeler Medical Transport.

Operation Functions:

• John Wheeler will act as the Founder and CEO of Wheeler Medical Transport. He will oversee the general operations and executive aspects of the business. John has spent the past year hiring the following personnel:
• John is joined by Sara Lopez, who will be the Marketing Manager for the company. She will be in charge of all of the company’s marketing and advertising efforts.
• John is also joined by his son George Wheeler who will be the first driver for the company. He has previously driven for Uber and Lyft, and has considerable experience driving clients to medical appointments.
• John will hire an Administrative Assistant to help with the general administrative duties.
• John will also hire several customer service personnel and drivers to book appointments, provide customer service, and drive patients to their appointments.

Milestones:

Wheeler Medical Transport will have the following milestones complete in the next six months.

• 02/202X Finalize lease agreement
• 03/202X Design and build out Wheeler Medical Transport
• 04/202X Hire and train initial staff
• 05/202X Kickoff of promotional campaign
• 06/202X Launch Wheeler Medical Transport
• 07/202X Reach break-even

Financial Plan

Key revenue & costs.

The key revenues for Wheeler Medical Transport will come from the fees charged for our transportation services.

The key cost drivers will include van purchases and maintenance expenses, salaries, the lease, and ongoing marketing costs.

Funding Requirements and Use of Funds

Key assumptions.

The following outlines the key assumptions required in order to achieve the revenue and cost numbers in the financials and pay off the startup business loan.

• Annual lease: $100,000
• Average annual van maintenance fees: $20,000

Financial Projections

Income statement, balance sheet, cash flow statement, non-emergency medical transportation business plan faqs, what is a non-emergency medical transportation business plan.

A non-emergency medical transportation business plan is a plan to start and/or grow your non-emergency medical transportation business. Among other things, it outlines your business concept, identifies your target customers, presents your marketing plan and details your financial projections.

You can easily complete your Non-emergency Medical Transportation business plan using our Non-emergency Medical Transportation Business Plan Template here .

What are the Main Types of Non-emergency Medical Transportation Businesses?

There are a number of different kinds of non-emergency medical transportation businesses , some examples include: Wheelchair transport, Basic life support, Advanced life support, and Bariatric Transport.

How Do You Get Funding for Your Non-emergency Medical Transportation Business Plan?

Non-emergency Medical Transportation businesses are often funded through small business loans. Personal savings, credit card financing and angel investors are also popular forms of funding.

What are the Steps To Start a Non-emergency Medical Transportation Business?

Starting a non-emergency medical transportation business can be an exciting endeavor. Having a clear roadmap of the steps to start a business will help you stay focused on your goals and get started faster.

1. Develop A Non-emergency Medical Transportation Business Plan - The first step in starting a business is to create a detailed non-emergency medical transportation business plan that outlines all aspects of the venture. This should include potential market size and target customers, the services or products you will offer, pricing strategies and a detailed financial forecast. 

2. Choose Your Legal Structure - It's important to select an appropriate legal entity for your non-emergency medical transportation business. This could be a limited liability company (LLC), corporation, partnership, or sole proprietorship. Each type has its own benefits and drawbacks so it’s important to do research and choose wisely so that your non-emergency medical transportation business is in compliance with local laws.

3. Register Your Non-emergency Medical Transportation Business - Once you have chosen a legal structure, the next step is to register your non-emergency medical transportation business with the government or state where you’re operating from. This includes obtaining licenses and permits as required by federal, state, and local laws.

4. Identify Financing Options - It’s likely that you’ll need some capital to start your non-emergency medical transportation business, so take some time to identify what financing options are available such as bank loans, investor funding, grants, or crowdfunding platforms.

5. Choose a Location - Whether you plan on operating out of a physical location or not, you should always have an idea of where you’ll be based should it become necessary in the future as well as what kind of space would be suitable for your operations.

6. Hire Employees - There are several ways to find qualified employees including job boards like LinkedIn or Indeed as well as hiring agencies if needed – depending on what type of employees you need it might also be more effective to reach out directly through networking events.

7. Acquire Necessary Non-emergency Medical Transportation Equipment & Supplies - In order to start your non-emergency medical transportation business, you'll need to purchase all of the necessary equipment and supplies to run a successful operation. 

8. Market & Promote Your Business - Once you have all the necessary pieces in place, it’s time to start promoting and marketing your non-emergency medical transportation business. This includes creating a website, utilizing social media platforms like Facebook or Twitter, and having an effective Search Engine Optimization (SEO) strategy. You should also consider traditional marketing techniques such as radio or print advertising.

Non Emergency Medical Transportation Business Plan Template

Written by Dave Lavinsky

Non Emergency Medical Transportation Business Plan

Over the past 20+ years, we have helped over 500 entrepreneurs and business owners create business plans to start and grow their non-emergency medical transportation companies.

If you’re unfamiliar with creating a non-emergency medical transportation business plan, you may think creating one will be a time-consuming and frustrating process. For most entrepreneurs it is, but for you, it won’t be since we’re here to help. We have the experience, resources, and knowledge to help you create a great business plan.

In this article, you will learn some background information on why business planning is important. Then, you will learn how to write a non-emergency medical transportation business plan step-by-step so you can create your plan today.

Download our Ultimate Business Plan Template here >

What is a Non Emergency Medical Transportation Business Plan?

A business plan provides a snapshot of your NEMT business as it stands today, and lays out your growth plan for the next five years. It explains your business goals and your strategies for reaching them. It also includes market research to support your plans.

Why You Need a Business Plan for a NEMT Business

If you’re looking to start a non-emergency medical transportation business or grow your existing non-emergency medical transportation company, you need a business plan. A business plan will help you raise funding, if needed, and plan out the growth of your non-emergency medical transportation business to improve your chances of success. Your NEMT business plan is a living document that should be updated annually as your company grows and changes.

Sources of Funding for NEMT Businesses

With regards to funding, the main sources of funding for a non-emergency medical transportation business are personal savings, credit cards, bank loans, and angel investors. When it comes to bank loans, banks will want to review your business plan and gain confidence that you will be able to repay your loan and interest. To acquire this confidence, the loan officer will not only want to ensure that your financials are reasonable, but they will also want to see a professional plan. Such a plan will give them the confidence that you can successfully and professionally operate a business. Personal savings and bank loans are the most common funding paths for non-emergency medical transportation companies.

Finish Your Business Plan Today!

How to write a business plan for a non emergency medical transport business.

If you want to start a non emergency medical transportation business or expand your current one, you need a business plan. The guide below details the necessary information for how to write each essential component of your business plan.

Executive Summary

Your executive summary provides an introduction to your business plan, but it is normally the last section you write because it provides a summary of each key section of your plan.

The goal of your executive summary is to quickly engage the reader. Explain to them the kind of non-emergency medical transportation business you are running and the status. For example, are you a startup, do you have a non-emergency medical transportation business that you would like to grow, or are you operating a chain of non-emergency medical transportation businesses?

Next, provide an overview of each of the subsequent sections of your plan.

• Give a brief overview of the non emergency medical transportation industry.
• Discuss the type of business you are operating.
• Detail your direct competitors. Give an overview of your target customers.
• Provide a snapshot of your marketing strategy. Identify the key members of your team.
• Offer an overview of your financial plan.

Company Overview

In your company overview, you will detail the type of non-emergency medical transportation business you are operating.

For example, you might specialize in one of the following types of non-emergency medical transportation businesses:

• Wheelchair transport: this type of business uses wheelchair accessible vehicles to transport patients to or from doctor’s appointments.
• Basic life support: this type of business uses vehicles equipped with personnel to assist with monitoring and oxygen administration during transport.
• Advanced life support: this type of business uses vehicles equipped with specialized medical equipment and is usually staffed with a paramedic or EMT.
• Bariatric Transport: this type of business uses vehicles equipped with wide cots for patients weighing over 300 pounds or otherwise in need of a broad stretcher.

In addition to explaining the type of non emergency medical transportation business you will operate, the company overview needs to provide background on the business.

Include answers to questions such as:

• When and why did you start the business?
• What milestones have you achieved to date? Milestones could include the number of patients served, the number of transports performed, reaching $X amount in revenue, etc.
• Your legal business Are you incorporated as an S-Corp? An LLC? A sole proprietorship? Explain your legal structure here.

Industry Analysis

In your industry or market analysis, you need to provide an overview of the NEMT industry.

While this may seem unnecessary, it serves multiple purposes.

First, researching the non-emergency medical transportation industry educates you. It helps you understand the market in which you are operating.

Secondly, market research can improve your marketing strategy, particularly if your analysis identifies market trends.

The third reason is to prove to readers that you are an expert in your industry. By conducting the research and presenting it in your plan, you achieve just that.

The following questions should be answered in the industry analysis section of your business plan:

• How big is the non emergency medical transportation industry (in dollars)?
• Is the market declining or increasing?
• Who are the key competitors in the market?
• Who are the key suppliers in the market?
• What trends are affecting the industry?
• What is the industry’s growth forecast over the next 5 – 10 years?
• What is the relevant market size? That is, how big is the potential target market for your non-emergency medical transportation business? You can extrapolate such a figure by assessing the size of the market in the entire country and then applying that figure to your local population.

Customer Analysis

The customer analysis section of your non-emergency medical transportation business plan must detail the customers you serve and/or expect to serve.

The following are examples of customer segments: individuals, schools, families, and corporations.

As you can imagine, the customer segment(s) you choose will have a great impact on the type of non-emergency medical transportation business you operate. Clearly, individuals would respond to different marketing promotions than corporations, for example.

Try to break out your target customers in terms of their demographic and psychographic profiles. With regards to demographics, including a discussion of the ages, genders, locations, and income levels of the potential customers you seek to serve.

Psychographic profiles explain the wants and needs of your target customers. The more you can recognize and define these needs, the better you will do in attracting and retaining your customers.

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Competitive Analysis

Your competitive analysis should identify the indirect and direct competitors your business faces and then focus on the latter.

Direct competitors are other non-emergency medical transportation businesses.

Indirect competitors are other options that customers have to purchase from that aren’t directly competing with your product or service. This includes other types of transport services, patients obtaining transport from family or friends, or patients using mobile healthcare options rather than physically going to an appointment. These types of competition should be referenced as well.

For each such competitor, provide an overview of their business and document their strengths and weaknesses. Unless you once worked at your competitors’ businesses, it will be impossible to know everything about them. But you should be able to find out key things about them such as

• What types of customers do they serve?
• What type of non-emergency medical transportation business are they?
• What is their pricing (premium, low, etc.)?
• What are they good at?
• What are their weaknesses?

With regards to the last two questions, think about your answers from the customers’ perspective. And don’t be afraid to ask your competitors’ customers what they like most and least about them.

The final part of your competitive analysis section is to document your areas of competitive advantage. For example:

• Will you make it easier for your customers to acquire your services?
• Will you offer products or services that your competition doesn’t?
• Will you provide better customer service?
• Will you offer better pricing?

Think about ways you will outperform your competition and document them in this section of your plan.  

Marketing Plan

Traditionally, a marketing plan includes the four P’s: Product, Price, Place, and Promotion. For a non-emergency medical transportation business plan, your marketing strategy should include the following:

Product : In the product section, you should reiterate the type of non-emergency medical transportation company that you documented in your company overview. Then, detail the specific products or services you will be offering. For example, will you provide wheelchair transport, bariatric transport, life support, or general transportation services for medical appointments?

Price : Document the prices you will offer and how they compare to your competitors. Essentially in the product and price sub-sections of your plan, you are presenting the products and/or services you offer and their prices.

Place : Place refers to the site of your non-emergency medical transportation company. Document where your company is situated and mention how the site will impact your success. For example, is your NEMT business located in a busy retail district, a business district, a standalone office, or purely online? Discuss how your site might be the ideal location for your customers.

Promotions : The final part of your marketing plan is where you will document how you will drive potential customers to your location(s). The following are some promotional methods you might consider:

• Advertise in local papers, radio stations and/or magazines
• Reach out to websites
• Distribute flyers
• Engage in email marketing
• Advertise on social media platforms
• Improve the SEO (search engine optimization) on your website for targeted keywords

Operations Plan

While the earlier sections of your business plan explained your goals, your operations plan describes how you will meet them. Your operations plan should have two distinct sections as follows.

Everyday short-term processes include all of the tasks involved in running your non-emergency medical transportation business, including answering calls, scheduling drivers, billing patients, etc.

Long-term goals are the milestones you hope to achieve. These could include the dates when you expect to book your Xth patient, or when you hope to reach $X in revenue. It could also be when you expect to expand your non-emergency medical transportation business to a new city.  

Management Team

To demonstrate your non-emergency medical transportation business’ potential to succeed, a strong management team is essential. Highlight your key players’ backgrounds, emphasizing those skills and experiences that prove their ability to grow a company.

Ideally, you and/or your team members have direct experience in managing non-emergency medical transportation businesses. If so, highlight this experience and expertise. But also highlight any experience that you think will help your business succeed.

If your team is lacking, consider assembling an advisory board. An advisory board would include 2 to 8 individuals who would act as mentors to your business. They would help answer questions and provide strategic guidance. If needed, look for advisory board members with experience in managing a non-emergency medical transportation business.  

Financial Plan

Your financial plan should include your 5-year financial statement broken out both monthly or quarterly for the first year and then annually. Your financial statements include your income statement, balance sheet, and cash flow statements.  

Income Statement

An income statement is more commonly called a Profit and Loss statement or P&L. It shows your revenue and then subtracts your costs to show whether you turned a profit or not.

In developing your income statement, you need to devise assumptions. For example, will you transport 5 patients per day, per van? And will sales grow by 2% or 10% per year? As you can imagine, your choice of assumptions will greatly impact the financial forecasts for your business. As much as possible, conduct research to try to root your assumptions in reality.  

Balance Sheets

Balance sheets show your assets and liabilities. While balance sheets can include much information, try to simplify them to the key items you need to know about. For instance, if you spend $50,000 on building out your non-emergency medical transportation business, this will not give you immediate profits. Rather it is an asset that will hopefully help you generate profits for years to come. Likewise, if a lender writes you a check for $50,000, you don’t need to pay it back immediately. Rather, that is a liability you will pay back over time.  

Cash Flow Statement

Your cash flow statement will help determine how much money you need to start or grow your business and ensure you never run out of money. What most entrepreneurs and business owners don’t realize is that you can turn a profit but run out of money and go bankrupt.

When creating your Income Statement and Balance Sheets be sure to include several of the key costs needed in starting or growing a non emergency medical transport business:

• Cost of equipment and office supplies
• Payroll or salaries paid to staff
• Business insurance
• Other start-up expenses (if you’re a new business) like legal expenses, permits, computer software, and equipment

Attach your full financial projections in the appendix of your plan along with any supporting documents that make your plan more compelling. For example, you might include your office location lease or a list of testimonials from satisfied customers.  

Writing a business plan for your NEMT business is a worthwhile endeavor. If you follow the template above, by the time you are done, you will truly be an expert. You will understand the non-emergency medical transportation industry, your competition, and your customers. You will develop a marketing strategy and will understand what it takes to launch and grow a successful non-emergency medical transportation business.  

Non Emergency Medical Transportation Business Plan Template FAQs

What is the easiest way to complete my non emergency medical transportation business plan.

Growthink's Ultimate Business Plan Template allows you to quickly and easily write your business plan.

How Do You Start a Non Emergency Medical Transportation Business?

Starting a non emergency medical transportation business is easy with these 14 steps:

• Choose the Name for Your Business
• Create Your Non Emergency Medical Transportation Business Plan
• Choose the Legal Structure for Your Business
• Secure Startup Funding for Your Business (If Needed)
• Secure a Location for Your Business
• Register Your Business with the IRS
• Open a Business Bank Account
• Get a Business Credit Card
• Get the Required Business Licenses and Permits
• Get Business Insurance for Your Company
• Buy or Lease the Right Business Equipment
• Develop Your Marketing Materials
• Purchase and Setup the Software Needed to Run Your Business
• Open for Business

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A Sample Non Emergency Medical Transportation Business Plan Template

Non-medical transportation businesses help people get to pre-scheduled healthcare appointments, including doctor visits, rehab, clinical testing, follow-up exams, and more. In recent times, the demand for safe and reliable public transportation for people with medical issues and disabilities, particularly in rural communities, has witnessed massive growth.

According to industry reports, this demand is expected to continue growing and also remain strong in any economic climate. However, third-party services quite similar to Uber and Lyft are expected to be introduced into the market in the future to provide these services on demand. In addition, a few taxi businesses have moved into the medical transport market .

Steps on How to Write a Non-Emergency Medical Transportation Business Plan

1. executive summary.

Sidekick LLC is a non-emergency medical transportation service that will be based in Detroit, Michigan, and will service cities around Detroit such as Windsor, Hamtramck, River Rouge, Grosse Pointe Park, Dearborn, Melvindale, Grosse Pointe, Ecorse, Lincoln Park, and Harper Woods. We intend to target those within the low-income range as well as those with disabilities. At Sidekick LLC, we will also provide VIP services for high-income clients.

Company Profile

A. our products and services.

At Sidekick LLC, our services will aid people who either use wheelchairs, stretchers, have a plastered leg/hand, and any other movement restricting injuries . Our transportation services are specifically targeted at people who require something more comfortable, facilities better than a cab but not an ambulance. Our vast range of services includes;

• Medical Appointments
• Doctor Appointments
• Physical Therapy
• Dialysis Treatment
• Outpatient Surgery
• Treatment Centers
• Prescription Drug Pick Up
• Dental Appointments
• Optometrist Visits
• Hospital Checkout
• Emergency Room Pick Up
• Long Distance Transportation
• Airport drop-off and pick-up
• Church Services
• Social Events

b. Nature of the Business

Just like a taxi, our clients will pay Sidekick LLC to carefully escort and transport them to appointments and places. Aside from transporting clients from their homes to the doctor’s office, we will also service assisted-living facilities, nursing homes, palliative care facilities, and related medical entities. At Sidekick LLC, we are very eager to provide personalized services to our clients by paying close attention to their specific transport needs and challenges.

c. The Industry You are in

Sidekick LLC is a non emergency medical transportation business built to compete favorably in the US healthcare transportation industry. This market in the U.S. is bifurcated on medical and non-medical transportation, and we are ready to take the non-medical segment by storm.

d. Mission Statement

Our mission is to provide medical transportation services that help an aged person or those under minor health constraints visit healthcare facilities for check-ups and invitations. Our transportation service is designed to fulfill non-emergency purposes.

e. Vision Statement

Our vision is to provide a simple medical non-emergency transportation model that will give employees immense satisfaction..

f. Tagline or Slogan

Sidekick LLC – A Friend When You Need One

g. Legal Structure of the Business (LLC, C Corp, S Corp, LLP)

Sidekick LLC will be registered as a Limited Liability Company in the State of Illinois. We believe this business structure will offer us limited liability protections and we can also benefit from its pass-through taxation model.

h. Organizational Structure

• Chief Executive Officer
• Human Resource and Admin Manager
• Marketing and Sales Agent
• Accountant/Cashier
• Call Center Agent/Front Desk Staff

i. Ownership/Shareholder Structure and Board Members

Sidekick LLC will be solely owned and managed by Karisma Lloyd, a former director at Envision HealthCare. She has over 17 years experience in the healthcare transportation industry.

SWOT Analysis

A. strength.

At Sidekick LLC, we believe our workforce serves as the core strength of the company. They are our top assets and their years of experience and professionalism will ensure our clients receive excellent services and attention. In addition, our customer services, call centers, and service offerings will count as a strength for us, and give us an edge over similar businesses.

b. Weakness

Being a newly established business, we acknowledge that we have to compete in an industry where there are well-established players with financial capabilities to purchase latest equipment such as ADA-specific transport vehicles and air transport facilities like helicopters.

c. Opportunities

A good number of folks require medical non-emergency transportation services to get to pre-scheduled healthcare appointments, including doctors’ visits, rehab, clinical testing, follow-up exams, and more. Owing to this growing demand, we believe there is a massive market for our services.

i. How Big is the Industry?

According to reports, when measured by revenue, the Global Non-emergency Medical Transportation Market generated USD 7,091.56 million in 2020 and is expected to reach USD 7,560.06 million in 2023, growing at a CAGR of 6.94% to reach USD 10,609.66 million by 2026.

ii. Is the Industry Growing or Declining?

Aside from the fact that the general healthcare transportation industry is growing encouragingly, NEMT remains the fastest-growing segment of all medical transportation industries. Experts predict a growth rate of more than 4% during the period from 2018 to 2026.

iii. What are the Future Trends in the Industry

Although NEMT is a very crucial element in medical care, rideshare companies are becoming very interested in the market. According to industry reports, ride-sharing services have forced a 7% decrease in the usage of ambulances.

However, rideshare vehicles are not adequately equipped to offer the sort of service that NEMT companies do. NEMT providers are qualified enough to offer both ambulatory and critical care, and according to experts, it is an invaluable part of the healthcare ecosystem and cannot be substituted by ride-sharing transportation.

iv. Are There Existing Niches in the Industry?

• Non-emergency air transportation
• Medical tourism
• Wheelchair Transportation
• Medical Taxi Service

v. Can You Sell a Franchise of your Business in the Future?

Yes, at Sidekick LLC we intend to offer franchise opportunities to willing entrepreneurs in the near future. We believe that selling franchise opportunities will also help us secure patients in multiple areas.

At Sidekick LLC, we acknowledge that competitive issues are always going to remain a threat as well as any changes in reimbursement schedules. Nonetheless, we also believe that strong gross margins generated from the services we offer despite potential declines in revenue will also allow our company to remain profitable and maintain a positive cash flow.

i. Who are the Major Competitors?

• AirMed International
• International SOS
• MedjetAssist
• Air Ambulance
• MASA Assist
• Global Rescue

ii. Is There a Franchise for Non-Emergency Medical Transportation Business?

• Caliber Patient Care: $55,000 – $100,000
• Stellar Transport: $95,000 – $140,000
• NEPAT Inc.: $150,000 – $350,000
• Comfort Keepers: $66,010 – $99,390
• Medex Patient Transport: $105,015 – $155,240
• Wheelchair Getaways Franchise: $40,000-$112,000
• Home Care for the 21 st Century: $95,800 – $203,000
• Caring Senior Service: $58,585 – $107,450
• Express Medical Transporters Franchise: $175,000-$242,000

iii. Are There Policies, Regulations, or Zoning Laws Affecting Non-Emergency Medical Transportation Business?

Yes, however, the non-emergency medical transportation industry is more or less still in its infancy both in terms of technological innovation and federal regulation. Although there are no formal guidelines for the NEMT industry, each state tends to have its own set of operational rules and regulations that all businesses are expected to follow. Vehicle licensing is also another vital element of the non-emergency medical transportation industry .

Marketing Plan

A. who is your target audience.

i. Age range

At Sidekick LLC, our primary target audience will be Baby Boomers who are in their 50s or 70s. We will also target infants and toddlers who require regular medical check-ups, therefore have to visit healthcare child clinics often.

ii. Level of Educational

According to reports, a good percentage of our target audience must have completed high school or even have a bachelor’s degree or higher. However, at Sidekick LLC, we believe that the Education level of our target audience can also vary exponentially by race and ethnic origin.

iii. Income Level

At Sidekick LLC, we intend to target those within the low-income range as well as those with disabilities who need our reliable services. We will also provide VIP services for high-income clients who may want to use our services too.

iv. Ethnicity

• African American (not Hispanic): 12%
• Asian American (not Hispanic): 13%
• Native Hawaiian and Other Pacific Islander (not Hispanic): 10%
• American Indian and Alaska Native (not Hispanic): 12%
• Hispanic: 8%
• Persons identifying as two or more groups: 6%

v. Language

As long as they can communicate, we at Sidekick LLC are willing to offer our services to you.

vi. Geographical Location

• California (5.8 million)
• Florida (4.5 million)
• Texas (3.7 million)
• New York (3.3 million)
• Pennsylvania (2.4 million)
• Ohio (2 million)
• Illinois (2 million)
• Michigan (1.8 million)
• North Carolina (1.8 million)

vii. Lifestyle

Our ideal clients at Sidekick LLC are patients facing constant health compulsion to travel from their homes to the clinic, and they need a fitting and responsible non-emergency transportation service.

b. Advertising and Promotion Strategies

• To increase sales, we intend to advertise our services through the distribution of pamphlets with beautiful designs displaying our contact information and particulars at hospitals, medical stores, clinics, maternity services, and healthcare center.
• We will also create an alliance with doctors, hospital staff members, nurses, therapists, physicians, etc.
• We intend to only hire responsible staff.
• All service calls would be attended to professionally and we intend to set up a dispatch center representing our very own non-emergency medical transportation company
• Be very tactful and smart to cope with marketing & sales competition.
• Discounts, additional benefits like a free first ride

i. Traditional Marketing Strategies

• Becoming a state-registered business so government agencies can offer our contact information when they work with people who need transportation services.
• Advertise our transportation services to retirement and assisted living facilities as well as medical offices.
• Offer to make presentations to local senior citizen community groups.
• List our business with websites that help people find transportation, such as Paratransit Watch.
• Sign up for a free listing on Google Maps so our business can be listed when people look up non-emergency medical transportation services.

ii. Digital Marketing Strategies

• Review Funnel Enhancement
• Web Programming & Development
• Content Writing Marketing
• Email Marketing Services
• Search Engine Marketing (SEM)
• Search Engine Optimization
• Website Optimization

iii. Social Media Marketing Plan

• Setting up/enhancing our social media presence
• Improving our brand imagery
• Augmenting our business location and industry online
• Creating a brief summary about our non-emergency medical transport business
• Inculcate other businesses as connections
• Creating content for our business

c. Pricing Strategy

At Sidekick LLC, we understand that our business carries operating costs above purchasing vans. There are higher insurance premiums, maintenance fees, fluctuating fuel costs, and many more. We will consider these factors when developing our pricing strategy .

Sales and Distribution Plan

A. sales channels.

At Sidekick LLC, we plan to reach out to nursing homes, assisted living facilities, retirement communities, and hospitals in our business area to see if we can align for regular transport. We will also hang up flyers in grocery stores and local businesses where our target group shops, and also create an informative website.

b. Inventory Strategy

At Sidekick LLC, we plan to leverage a good software application to manage all our business inventories. We believe this will make it easier for us to focus on other pertinent issues.

c. Payment Options for Customers

At Sidekick LLC, we intend to make available the following payment options to clients.

• Payment via bank transfer
• Payment with cash
• Payment via online bank transfer
• Payment via check
• Payment via mobile money transfer

d. Return Policy, Incentives, and Guarantees

We will not offer any form of the return policy at Sidekick LLC; but being a properly instituted business, we will ensure that all our employees and drivers are properly trained, extensively instructed, and well monitored. We will also carry extensive insurance to ensure our agency can recover from mistakes or claims.

e. Customer Support Strategy

In this line of business, safety and experience is the name of the game especially in terms of retaining customers. At Sidekick LLC, we plan to let our clients know how we intend to handle the unexpected, and how we take absolute care to ensure that all of our riders make it to their final destination in one piece. Reliability, punctuality, and accuracy are our watchwords.

Operational Plan

At Sidekick LLC, we will offer accessibility, reliability, and safety to patients. Have it in mind that all our drivers are specially trained, CPR-certified, Defensive Driving-certified, Hospice Sensitivity-certified, PASS-certified, drug-tested, and background-checked for extra passenger security.

In addition, all our vehicles are newer models and they will be cared for and maintained regularly, with heavy-duty wheelchair lifts to accommodate wheelchairs of all sizes. All our vehicles will also be fully equipped with stretchers of the highest quality, accommodating both standard and bariatric needs. Oxygen is available upon request (must be administered by the caregiver).

a. What Happens During a Typical Day at a Non-Emergency Medical Transportation Business?

Owners of non-emergency medical transportation businesses may perform the following jobs on a daily basis:

• Establishing relationships with nursing homes/hospices/doctors’ offices
• Coordinating driver’s schedules
• Driving between medical facilities
• Vehicle maintenance

b. Production Process (If Any)

There are no production processes at Sidekick LLC!

c. Service Procedure (If Any)

We at Sidekick LLC understand that the type of transportation we provide is time-proved and efficient for patients and the medical care system. Howbeit, it may need some improvements. For instance, if our business operations are processed manually, it will surely warrant lots of paperwork, phone calls or emails, etc . This leads to slow workflow, errors, and results in detrimental delays.

However, to effectively perform our jobs and stay competitive, we will consider a high-quality, intelligent NEMT routing software solution . After extensive research and deliberation, we have chosen to leverage the RouteGenie NEMT software. This software is a tried-and-trusted solution that manages all transportation and communications logistics through one dashboard in an automated manner.

d. The Supply Chain

Just like it was noted above, our business management software is a ground-breaking technology that automates all aspects of our non emergency medical transportation operation, including dispatching, scheduling, routing, billing, driver management, customer notifications, and more.

We will also use it to handle daily challenges like traffic problems, vehicle breakdowns, driver call-offs, cancellations, no-shows, on-demand trips, among other things. In addition, the software simplifies billing to reduce errors and allow for faster reimbursement times.

e. Sources of Income

• Per Mile Rates
• No-Show Fees
• Minimum Charges
• Flat rate fees
• Weekend and Holiday Fee’s

Financial Plan

A. amount needed to start your non-emergency medical transportation business.

We will need around $430,000 to start Sidekick LLC successfully. This cost stems from a variety of factors that include; registering the business, covering legal fees, finding a suitable facility, signing up for insurance, purchasing permits and licenses, purchasing vehicles, paying utility bills and wages, launching a website, marketing your business, among other things .

b. What are the Costs Involved?

• The Fee for registering the business in the United States –$800.
• The budget for legal fees, insurance, permits, and license – $7,000.
• The cost of leasing a facility – $84,000.
• The Cost for the purchase of furniture and equipment (Flat Screen TVs, computers, printers, and cabins et al) – $12,000.
• Other start-up expenses include stationery – $3000.
• Phone and utility deposits – $3,500.
• The Cost for the purchase of ADA compliant vans– $230,000.
• The Cost of Launching a Website – $600.
• Cost for payment of salaries for the first 3 months of operations – $64,000.
• Additional Expenditure (Business cards, Signage, Adverts, and Promotions et al) – $5,000.

c. Do You Need to Build a Facility?

No, Sidekick LLC will be started and managed out of a well-furnished facility at the hub of Chicago, Illinois.

d.  What are the Ongoing Expenses for Running a Non-Emergency Medical Transportation Business?

•   Vehicle/equipment maintenance
• Driver salaries
• Commercial insurance
• Vehicle purchases/payments
• Vehicle insurance
• Fleet/parking lot costs

e. What is the Average Salary of your Staff?

• Chief Executive Officer: $72,780/Year
• Human Resource and Admin Manager: $56,120/Year
• Drivers: $52,310/Year
• Marketing and Sales Agent: $48,670/Year
• Accountant/Cashier: $46,034/Year
• Call Center Agent/Front Desk Staff: $38,740/Year

f. How Do You Get Funding to Start a Non-Emergency Medical Transportation Business

• From personal savings and sale of personal stocks and properties
• From investors and business partners
• Loans from your banks
• Pitching your business idea and applying for business grants and seed funding from donor organizations and angel investors
• Source for soft loans from your family members and your friends.

Financial Projection

A. how much should you charge for your service.

At Sidekick LLC, we understand that a good percentage of our business will be gotten from a broker. Owing to that, the broker will most times be deciding how much they will pay us for services rendered. However, we will once in a while have time to negotiate on special trip requests such as something outside our normal coverage zone. For these requests, we intend to look at the circumstances and increase the rates already agreed upon accordingly.

b. Sales Forecast?

• First Year: $54,000 (From Self – Pay Clients): $90,000 (From Medicaid Covers)
• Second Year: $184,000 (From Self – Pay Clients): $162,000 (From Medicaid Covers)
• Third Year: $340,000 (From Self – Pay Clients): $800,000 (From Medicaid Cover)

c. Estimated Profit You Will Make a Year?

• First Fiscal Year (FY1): $12,000 (21% of revenue generated)
• Second Fiscal Year (FY2): $98,000 (35% of revenue generated)
• Third Fiscal Year (FY3): $211,000 (45% of revenue generated)

d. Profit Margin of a Non-Emergency Medical Transportation Business Product/Service

According to industry reports, the profit margin will depend on several factors, such as business location, marketing & promotional strategies, the corporation services alliances, the service quality, and a lot of other factors. However, at the starting stage of the medical non-emergency transportation company, the profit margin is usually less, about 20- 30% .

Growth Plan

At Sidekick LLC, we plan to offer franchise opportunities to willing entrepreneurs after 5 years of business success. We believe that selling Franchise opportunities will help us secure more markets and patients in multiple areas. Owing to the rising and encouraging number of seniors in these locations, we intend to expand to the following locations;

• California (5.8 million seniors)
• Florida (4.5 million seniors)
• Texas (3.7 million seniors)
• New York (3.3 million seniors)
• Pennsylvania (2.4 million seniors)
• Ohio (2 million seniors)
• Illinois (2 million seniors)
• Michigan (1.8 million seniors)
• North Carolina (1.8 million seniors)

At Sidekick LLC, our exit plan will be acquisitions and mergers, especially since we believe the acquisition will advance our relationship with several key players and add more to our estimated annual revenue. We also believe that the merger will drive greater access to care and elevate our client experience.

More on NEMT

How to Start a Non-Emergency Medical Transportation (NEMT) Business

Kelly Richardson

8 min. read

Updated November 13, 2023

Free Download:  Sample Medical and Health Business Plan Templates

What’s a non-emergency medical transportation business? NEMT services help people get to pre-scheduled healthcare appointments, including doctor visits, rehab, clinical testing, follow-up exams, and more.

The demand for safe and reliable public transportation for people with medical issues and disabilities, particularly in rural communities, continues to grow at remarkable rates. If you’re thinking about starting a NEMT business, read on.

• The state of the NEMT industry

“Transportation issues shouldn’t prevent anyone from getting to or from a doctor’s appointment,” explains Imran Cronk, staff writer for the popular life sciences and medicine journalism website STAT .

“But they do just that for an estimated 3.6 million Americans. Some of these individuals don’t have cars or access to public transportation. Others can’t afford taxis or Ubers,” says Cronk.

There is a growing market opportunity in the NEMT services industry. The overall population of elderly and disabled patients is increasing. Plus, as a result of the Affordable Care Act, more preventative and follow-up treatments are covered by health insurance plans. In most areas, there simply aren’t many wheelchair-accessible vehicles in public transportation fleets.

Josh Komenda , CEO of VEYO, suggests that there’s a large population of those who need non-emergency medical transportation, especially for medically frail or elderly people in rural areas. Many don’t have a driver’s license or access to a vehicle. They’re geographically isolated, or they can’t access traditional public transportation for physical, mental, or developmental reasons.

A look at some telling statistics show a litany of challenges—along with business opportunities for solutions:

• 32 states reported that there more than 59,000,000 total Medicaid NEMT trips  between 2015 to 2018, for issues related to behavioral health, dialysis, preventative care, and specialist care.
• Our health care system suffers an extra $150 billion in expenses primarily due to a refusal of care, delays in care, and missed appointments.
• A recent report by The Kaiser Commission on Medicaid and the Uninsured reveals that over 3.6 million patients elect to dismiss or delay necessary medical care each year because they don’t have transportation.
• Medical transportation company legal structures

The legal structure of your non-emergency medical transportation business has far-reaching implications—both in respect to partnering with payment providers and resulting tax responsibilities.

NEMT businesses may be sole proprietorships, partnerships, or LLCs . If you want more help choosing a legal structure, an attorney can explain the advantages and disadvantages of each type.

While it’s possible to change your legal structure, it’s not ideal. When you’re putting together your business plan for your NEMT company, think through the possibilities around the evolution of the organization, and your expectations for growth. Your attention to detail will encourage confidence in potential investors and help to secure financing for the best start possible. Beyond legal structure considerations, use a business plan template to help you make sure that you’ve thought through every aspect of your business.  

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• NEMT certification, licensing, and insurance requirements

The non-emergency medical transportation industry is still in its comparative infancy as a formal niche—both in respect to technological innovation and federal regulation.

While there are no formal guidelines for the NEMT industry as a whole, each state has its own set of operational rules and regulations that all companies are required to follow.

NEMT certification elements

NEMT operators aren’t currently held to the same education and training requirements as their counterparts in ambulance transportation. You’ll still want your staff to be trained in basic medical emergency medical care—CPR, defibrillator operation, vitals assessment, and other life-saving techniques.

As the industry develops, and the need for NEMT professionals continues to grow, certification courses will almost certainly become standard.

NEMT licensing elements

Vehicle licensing is another primary element of the non-emergency medical transportation industry.

Double check your requirements with your local bureau of motor vehicles, and make sure you understand any standards set for Medicaid transportation if you offer it, like:

• Number of penalty points on a driving record
• A certification of the driver’s health
• A vehicle liability insurance policy
• A criminal background check
• Proof of negative random drug screenings

Auto and liability insurance elements

Because driving patients has inherent risks—traffic accidents or health-related events while en route to medical facilities—adequate insurance is another critical aspect of starting a NEMT business. While there are no national guidelines for insurance policy elements and dollar amounts, you’ll want to work with your provider to make sure you’re adequately covered.

In most cases, coverage is based on a two-part formula: coverage for the individual driver, and coverage for the company in general. Make sure you understand the risks and liabilities so that being underinsured doesn’t bankrupt your company.

• ADA-compliant wheelchair-accessible vans and equipment

If you’re going to start a transport business, you’re going to need the right vehicle. You’re probably looking for a minivan, full-size van, or bus that meets the requirements of the Americans with Disabilities Act (ADA) and the ADA Standards for Accessible Design .

ADA compliance elements

Your vehicles will need to be ADA compliant if your business meets any of the following:

• Private employers with 15 or more employees;
• businesses operating for the benefit of the public; and,
• all state and local government agencies.

Some ADA requirements include:

• Lift door height: 56”-door opening height
• Handicap lift: 30” x 40” wide clear platform
• Wheelchair attachments: Able to withstand 2,500 of pressure per leg
• Seat belt mechanism: 4-pt. tie downs with lap and shoulder belt
• Interior lighting: one-foot candle of illumination

Be sure to think through the associated medical supplies you’ll need for your passengers—wheelchairs, gurneys, oxygen tanks, dialysis machines, for example. These extras will influence the size and floor plan of the vehicle you’ll need, and will no doubt affect your overall startup costs .

ADA-compliant vans

There are a few affordable makes and models of wheelchair accessible vans that are ADA-compliant—either right from the manufacturing line or after an accessibility conversion.

• Ford Transit Wheelchair Transport Van:  This handicap wheelchair van comes ADA-compliant right out of the factory. It’s a full-size wheelchair van with plenty of headroom and multiple floor plan options.
• Toyota Sienna Wheelchair Van:  This accessible vehicle is an ADA-compliant rear-entry wheelchair van that happens to be one of the more affordable mobility vehicles on the market.
• Legend Side Entry Handicap Van Conversion:  Spacious side-entry accessibility using a powered ramp operated by remote control or door side control.
• Service, staffing, payment, and marketing processes

On the front end, you need to be able to meet the needs of your customers—that means providing exceptional service with flexibility and consistency. That will require smart staffing decisions, and a commitment to ongoing training, especially as the industry grows.

On the back end, you’ll need to look at ways to control costs to increase your profitability.

From the start, think about:

• The services you offer and the most efficient ways to deliver them
• Hiring the right people to work with and for you
• Appropriate payment options for your demographic
• Your dynamic marketing strategy—or how you’ll find your clients

Selecting service offerings and billing

Whatever specific services you decide to offer, make sure to itemize them and communicate them clearly. You want your customers to know what they’re getting, and you want to make it as easy as possible to be transparent about billing.

Pricing your services

How you price your services will depend on a few different factors:

• Geographic location
• Economic conditions
• Age and health condition of customers
• The business’s ability to deliver services economically

Pricing techniques such as multi-service package rates, referral discount programs, and frequent customer rewards can drive additional business.

Hiring office staffing positions

Staffing an NEMT startup—outside of competent drivers—will require a mix of talented professionals with experience in customer service, accounting and finance, scheduling organization, and leadership.

As with most startups, your staff will probably need to perform multiple roles at first. You may not be able to hire your full, ideal staff right out of the gate. But even in the early days, it’s going to be important to have a solid training program for onboarding new hires.

• Determining payment options

Medicaid will probably be a primary payer for services. Make sure your staff has a working knowledge of Medicaid’s detailed processes and billing guidelines. This will include ongoing training for yearly program changes.

Developing relationships with insurance providers will probably also be key. Each insurer most likely will follow their own set of operating guidelines—it’s an initial challenge that should become increasingly smoother from year to year.

• Creating a marketing strategy

Once all elements of the NEMT startup are in place, it’s time to get the word out to potential customers, their family members, and their caregivers.

Money spent on a focused, multichannel marketing strategy is money well-spent. There should be a mix of traditional and digital advertising techniques within the strategic marketing plan—a method to ensure that the message reaches those online and off. Establishing a marketing ROI tracking strategy can help determine which channels deserve the larger investment of capital.

In addition to paid marketing practices, the NEMT startup can increase ROI by finding various unpaid—and sometimes earned—marketing opportunities .

These may include:

• Partnering with non-competing businesses that serve the same customer base
• Creating educational resources and hosting them on your website
• Requesting write-ups in local newspapers and magazines
• Establishing a referral program to drive word-of-mouth advertising

Start with a solid business plan . Make sure you’re properly licensed and insured, and that your vehicle is reliable and ADA compliant.

Now more than ever, it’s possible to develop a profitable NEMT business while helping individuals access the proper medical care they need to be healthy.

As a freelance marketing consultant, Kelly has designed and executed strategic marketing campaigns for over 250 thriving B2C, B2B, non-profit, and government clients—including Fortune 500s, mid-sized corporations, and burgeoning startups.

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Non-Emergency Medical Transportation Business Plan [Updated 2024]

Non-Emergency Medical Transportation Business Plan Template

If you want to start a Non-Emergency Medical Transportation business or expand your current NEMT business, you need a business plan.

The following Non-Emergency Medical Transportation business plan template gives you the key elements to include in a winning NEMT business plan.

You can download our Business Plan Template (including a full, customizable financial model) to your computer here.

Below are links to each of the key sections of an example non emergency medical transportation business plan. Once you create your plan, download it to PDF to show banks and investors.

I. Executive Summary II. Company Overview III. Industry Analysis IV. Customer Analysis V. Competitive Analysis VI. Marketing Plan VII. Operations Plan VIII. Management Team IX. Financial Plan

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Non Emergency Medical Transportation Business Plan Home I. Executive Summary II. Company Overview III. Industry Analysis IV. Customer Analysis V. Competitive Analysis VI. Marketing Plan VII. Operations Plan VIII. Management Team IX. Financial Plan

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Medical Transport Business Plan

The non-emergency medical transport industry promises unprecedented growth and profitability. The ever-increasing demand and an extensive marketplace make it a lucrative business venture to undertake.

Looking for medical transport business plan? A business plan will help you raise funds and scale your business toward exponential growth.

Need help writing a business plan for your medical transport business? You’re at the right place. Our medical transport business plan template will help you get started.

Free Business Plan Template

Download our free business plan template now and pave the way to success. Let’s turn your vision into an actionable strategy!

• Fill in the blanks – Outline
• Financial Tables

How to Write A Medical Transport Business Plan?

Writing a medical transport business plan is a crucial step toward the success of your business. Here are the key steps to consider when writing a business plan:

1. Executive Summary

An executive summary is the first section planned to offer an overview of the entire business plan. However, it is written after the entire business plan is ready and summarizes each section of your plan.

Here are a few key components to include in your executive summary:

Introduce your Business:

Start your executive summary by briefly introducing your business to your readers.

Market Opportunity:

Products and services:.

Highlight the medical transport services you offer your clients. The USPs and differentiators you offer are always a plus.

Marketing & Sales Strategies:

Financial highlights:, call to action:.

Ensure your executive summary is clear, concise, easy to understand, and jargon-free.

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2. Business Overview

The business overview section of your business plan offers detailed information about your company. The details you add will depend on how important they are to your business. Yet, business name, location, business history, and future goals are some of the foundational elements you must consider adding to this section:

Business Description:

Describe your business in this section by providing all the basic information:

Describe what kind of medical transport company you run and the name of it. You may specialize in one of the following medical transport businesses:

• Wheelchair transport
• Basic life support
• Advanced life support
• Stretcher transport
• Specialty transport
• Describe the legal structure of your medical transport company, whether it is a sole proprietorship, LLC, partnership, or others.
• Explain where your business is located and why you selected the place.

Mission Statement:

Business history:.

If you’re an established medical transport service provider, briefly describe your business history, like—when it was founded, how it evolved over time, etc.

Future Goals

This section should provide a thorough understanding of your business, its history, and its future plans. Keep this section engaging, precise, and to the point.

3. Market Analysis

The market analysis section of your business plan should offer a thorough understanding of the industry with the target market, competitors, and growth opportunities. You should include the following components in this section.

Target market:

Start this section by describing your target market. Define your ideal customer and explain what types of services they prefer. Creating a buyer persona will help you easily define your target market to your readers.

Market size and growth potential:

Describe your market size and growth potential and whether you will target a niche or a much broader market.

Competitive Analysis:

Market trends:.

Analyze emerging trends in the industry, such as technology disruptions, changes in customer behavior or preferences, etc. Explain how your business will cope with all the trends.

Regulatory Environment:

Here are a few tips for writing the market analysis section of your non-emergency medical transport business plan:

• Conduct market research, industry reports, and surveys to gather data.
• Provide specific and detailed information whenever possible.
• Illustrate your points with charts and graphs.
• Write your business plan keeping your target audience in mind.

4. Products And Services

The product and services section should describe the specific services and products that will be offered to customers. To write this section should include the following:

Transportation services:

Booking and scheduling:.

Explain how customers can book your transportation services. This includes booking through a website, phone call, or an application.

Quality measures

: This section should explain how you maintain quality standards and consistently provide the highest quality service.

Additional Services

In short, this section of your medical transport plan must be informative, precise, and client-focused. By providing a clear and compelling description of your offerings, you can help potential investors and readers understand the value of your business.

5. Sales And Marketing Strategies

Writing the sales and marketing strategies section means a list of strategies you will use to attract and retain your clients. Here are some key elements to include in your sales & marketing plan:

Unique Selling Proposition (USP):

Define your business’s USPs depending on the market you serve, the equipment you use, and the unique services you provide. Identifying USPs will help you plan your marketing strategies.

Pricing Strategy:

Marketing strategies:, sales strategies:, customer retention:.

Overall, this section of your medical transport business plan should focus on customer acquisition and retention.

Have a specific, realistic, and data-driven approach while planning sales and marketing strategies for your medical transport business, and be prepared to adapt or make strategic changes in your strategies based on feedback and results.

6. Operations Plan

The operations plan section of your business plan should outline the processes and procedures involved in your business operations, such as staffing requirements and operational processes. Here are a few components to add to your operations plan:

Staffing & Training:

Operational process:, medical equipment:.

Include the list of medical vehicles and equipment required for non-emergency transport, such as special vans, lifts, ramps, stretchers, oxygen systems, safety and accessibility equipment, etc.

Adding these components to your operations plan will help you lay out your business operations, which will eventually help you manage your business effectively.

7. Management Team

The management team section provides an overview of your medical transport business’s management team. This section should provide a detailed description of each manager’s experience and qualifications, as well as their responsibilities and roles.

Founders/CEO:

Key managers:.

Introduce your management and key members of your team, and explain their roles and responsibilities.

Organizational structure:

Compensation plan:, advisors/consultants:.

Mentioning advisors or consultants in your business plans adds credibility to your business idea.

This section should describe the key personnel for your medical transport services, highlighting how you have the perfect team to succeed.

8. Financial Plan

Your financial plan section should provide a summary of your business’s financial projections for the first few years. Here are some key elements to include in your financial plan:

Profit & loss statement:

Cash flow statement:, balance sheet:, break-even point:.

Determine and mention your business’s break-even point—the point at which your business costs and revenue will be equal.

Financing Needs:

Be realistic with your financial projections, and make sure you offer relevant information and evidence to support your estimates.

9. Appendix

The appendix section of your plan should include any additional information supporting your business plan’s main content, such as market research, legal documentation, financial statements, and other relevant information.

• Add a table of contents for the appendix section to help readers easily find specific information or sections.
• In addition to your financial statements, provide additional financial documents like tax returns, a list of assets within the business, credit history, and more. These statements must be the latest and offer financial projections for at least the first three or five years of business operations.
• Provide data derived from market research, including stats about the medical transport industry, user demographics, and industry trends.
• Include any legal documents such as permits, licenses, and contracts.
• Include any additional documentation related to your business plan, such as product brochures, marketing materials, operational procedures, etc.

Use clear headings and labels for each section of the appendix so that readers can easily find the necessary information.

Remember, the appendix section of your medical transport business plan should only include relevant and important information supporting your plan’s main content.

The Quickest Way to turn a Business Idea into a Business Plan

Fill-in-the-blanks and automatic financials make it easy.

This sample medical transport business plan will provide an idea for writing a successful medical transport plan, including all the essential components of your business.

After this, if you still need clarification about writing an investment-ready business plan to impress your audience, download our medical transport business plan pdf .

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Frequently asked questions, why do you need a medical transport business plan.

A business plan is an essential tool for anyone looking to start or run a successful medical transport business. It helps to get clarity in your business, secures funding, and identifies potential challenges while starting and growing your business.

Overall, a well-written plan can help you make informed decisions, which can contribute to the long-term success of your medical transport company.

How to get funding for your medical transport business?

There are several ways to get funding for your medical transport business, but self-funding is one of the most efficient and speedy funding options. Other options for funding are:

• Bank loan – You may apply for a loan in government or private banks.
• Small Business Administration (SBA) loan – SBA loans and schemes are available at affordable interest rates, so check the eligibility criteria before applying for it.
• Crowdfunding – The process of supporting a project or business by getting a lot of people to invest in your business, usually online.
• Angel investors – Getting funds from angel investors is one of the most sought startup options.

Apart from all these options, there are small business grants available, check for the same in your location and you can apply for it.

Where to find business plan writers for your medical transport business?

There are many business plan writers available, but no one knows your business and ideas better than you, so we recommend you write your medical transport business plan and outline your vision as you have in your mind.

What is the easiest way to write your medical transport business plan?

A lot of research is necessary for writing a business plan, but you can write your plan most efficiently with the help of any medical transport business plan example and edit it as per your need. You can also quickly finish your plan in just a few hours or less with the help of our business plan software .

How detailed should the financial projections be in my medical transport business plan?

The level of detail of the financial projections of your medical transport business may vary considering various business aspects like direct and indirect competition, pricing, and operational efficiency. However, your financial projections must be comprehensive enough to demonstrate a complete view of your financial performance.

Generally, the statements included in a business plan offer financial projections for at least the first three or five years of business operations.

Can a good medical transport business plan help me secure funding?

Indeed. A well-crafted medical transport business plan will help your investors better understand your business domain, market trends, strategies, business financials, and growth potential—helping them make better financial decisions.

So, if you have a profitable and investable business, a comprehensive business plan can certainly help you secure your business funding.

About the Author

Upmetrics Team

Upmetrics is the #1 business planning software that helps entrepreneurs and business owners create investment-ready business plans using AI. We regularly share business planning insights on our blog. Check out the Upmetrics blog for such interesting reads. Read more

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Starting an NEMT Business: the Complete Guide

More than 4 million Americans miss or delay their healthcare appointments every year due to lack of adequate transportation. This is a staggering figure, especially when you consider the important appointments that are missed—routine checkups, lab tests, rehab sessions, pharmacy pickups, dentist visits, and more.  

Luckily, Medicaid beneficiaries have the opportunity to receive rides, if eligible, to and from their medical appointments safely. This benefit is known as non-emergency medical transportation services. 

NEMT is a rapidly growing industry. Elderly and disabled folks across the nation need reliable transportation, so starting a non-emergency medical transportation business is a worthwhile venture, no matter where you’re located. 

Unsure where to begin? No problem. We’ve created a complete guide to starting your own NEMT business from the ground up. Read on to learn about basic requirements, approximate start-up costs, business structure, and other useful tips and tricks to learn how to start a transportation company.

8 Steps to Start a Medical Transportation Business

Starting any business requires a lot of planning and preparation since you have to know what you are going to do and what is your go-to-market strategy. We've outlined 8 crucial steps to start the NEMT business. 

Step 1. File for Legal Status

One of the first things you should do when you start a business is figure out what your legal status will be. Typically, you will either be an LLC, sole proprietorship, or partnership. Each status comes with its advantages and disadvantages, so understanding what you want out of your business and what your structure might look like is a good place to start. It’s important to sit down with a lawyer and discuss your options so that you choose the status that’s best for your situation. 

Step 2. Prepare Legal Documents

Preparing and filing your legal documents correctly is crucial to a successful start of your business. This includes filling out and submitting non-emergency medical transportation licenses (varies from state to state), certificates, and permits that will legally allow you to operate. It’s important to note that requirements vary based on the state and city you’re working in. Whether you’re located in Michigan, California, Texas, Georgia, or New York, there will be regulations specific to your locale. You should begin by filling out a medical transportation provider application package at your local Department of Motor Vehicles. 

Step 3. Sign Up for Insurance

In order to run your business, you’ll have to insure both your vehicles and your drivers. The price you pay depends on a number of factors, including anything from driver experience and history, to types of vehicles in your fleet, to how many trips you complete in a day. Understanding what factors impact NEMT insurance cost is important, so you can eventually adjust and work to lower it. Many providers require training courses for their drivers to decrease insurance prices.  

Step 5. Establish Your Fleet

Once you have all your paperwork completed, it’s time to build your fleet. It’s important to find vehicles for your NEMT business that are reliable, safe, and customizable for passengers’ unique needs. All vehicles should be ADA compliant and equipped with wheelchairs, stretchers, oxygen tanks, walkers, and anything else your passengers may need. This shows the government that you’re prepared for all types of trip situations and have the tools to accommodate a variety of passengers. 

Step 6. Set Your Rates

Once you have your fleet in place, it's time to set your NEMT rates . It's important to research the rates of other NEMT providers in your area to ensure that you are offering competitive prices. You should also take into account the cost of gas, maintenance, and insurance, as well as your desired profit margin. It's recommended to offer different pricing options for different types of trips, such as one-way or round-tripfares, establish policies for driver wait time and passenger no shows. By setting fair and competitive rates, you'll not only attract more clients but also establish a reputation as a reliable and affordable NEMT provider.

Step 7. Find Your Passengers

If potential clients don’t know your business exists, they can’t book a trip. This means you need to market your business, and market it well. No matter whether you want to scale your NEMT business or just starting it. Reach out to nursing homes, assisted living facilities, retirement communities, and hospitals in your area to see if you can strike a deal for regular transport. Hang up flyers in grocery stores and local businesses where your target group shops. And, of course, create an informative website. When you develop your online presence, keep in mind that the majority of your clients are elderly and disabled folks, so it’s important to make your site both accessible and user friendly. 

Step 8. Choose the Best NEMT Software 

NEMT software is ground-breaking technology that automates all aspects of your NEMT operation, including dispatching, scheduling, routing, billing, driver management, customer notifications, and more. It tackles daily challenges like traffic problems, vehicle breakdowns, driver call offs, cancellations, no-shows, on-demand trips, among other things. In addition, the software simplifies billing to reduce errors and allow for faster reimbursement times. 

If you’re looking for a top-notch, modern platform, RouteGenie is the way to go. Now that you’ve read our guide, it’s time to create your very own NEMT business plan and start a non-emergency medical transportation business. No matter where you’re located or how many vehicles you plan to operate with, we hope these steps help you get started!

Non-Emergency Medical Transportation Business Plan Template

🚑 non-emergency medical transport business plan template: navigating the path to healthcare mobility 🌟.

Embark on a Journey of Compassionate Service with Our Business Plan Template Tailored for Non-Emergency Medical Transport!

📄 Non-Emergency Medical Transport Business Plan Template Introduction

We proudly present our Non-Emergency Medical Transport Business Plan Template, a comprehensive guide designed for entrepreneurs stepping into or expanding within the non-emergency medical transport industry. This template is meticulously crafted to cover the unique aspects of providing non-emergency transportation services, blending healthcare needs with strategic business planning.

🌟 Template Features

• Word Document Template A customizable and editable template, especially tailored for the operational and logistical needs of a non-emergency medical transport business.
• Executive Summary A succinct, impactful summary that highlights the essential elements of your business plan, crucial for attracting investors and partners in the healthcare sector.
• Company Description A section dedicated to outlining your non-emergency medical transport service, including your mission, target audience, and what distinguishes your service in the healthcare market.
• Non-Emergency Medical Transport Industry Analysis Foundational analysis of the related industry, offering insights into market trends and growth opportunities.
• Organizational Structure A clear depiction of your business's hierarchy, detailing roles, responsibilities, and the operational process.
• Marketing Strategies Tailored marketing plans designed to effectively promote your non-emergency medical transport services, targeting healthcare facilities, insurance companies, and individual clients.
• Funding Request Guidance on crafting a well-structured funding proposal to secure the necessary investment for your transport service.
• 12-month profit and loss statement.
• 5-year pro forma income statement.
• A user-friendly, customizable Excel File.
• Flexibility to adjust revenues, costs, and staffing.
• Detailed 12-month Profit and Loss.
• 5-Year Annual Projections.

🛠️ Tailored for Compassionate Transportation Services

Our template is designed for adaptability, allowing you to customize each section to suit the specific needs of your non-emergency medical transport business. The Excel financial model is an efficient tool for managing your financials, adaptable to the evolving healthcare transport market.

🚐 Driving Your Vision in Medical Transport

Begin your venture in non-emergency medical transport with a strategic and comprehensive business plan. Our template is more than just a document; it’s a roadmap to creating a vital and compassionate transportation service.

📥 Ready to Transport Your Business to New Heights?

Take the first step towards establishing or expanding your non-emergency medical transport service. Click HERE to access this essential resource and start paving the way for your business’s success.

CLICK HERE TO BUY NOW!!

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Non-Emergency Medical Transport Business Plan Template!

Sales Price: $50.00

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All of our business plans come with FREE business plan writing tutorials.  Business plan writing tutorials range from customizing your executive summary section to using our proprietary financial model!!

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"Free" Business Plan Templates

• Pretty Cool - Business Plan Structure
• Excellent - Industry-Related Research
• Awesome - Customized Financial Projections for your Industry
• Even MORE Awesome -Template Written by Paul Borosky, MBA.
• - Fill-in-the-highlighted-areas Format
• - Completed Pricing Strategy
• - SWOT Analysis Completed
• - Organizational Chart
• - Funding Request Section
• - Step-by-Step Tutorial for Business Plan Doc.
• - Step-by-Step Tutorial for Financial Projections Model

Quality Business Plan Templates

• Excellent - Industry-Related Research ($100 value)
• Awesome - Customized Financial Projections for your Industry ($300 value)
• Even MORE Awesome - Template Written by Paul Borosky, MBA.
• Plus... - Fill-in-the-highlighted-areas Format
• Plus... - Completed Pricing Strategy
• Plus... - SWOT Analysis Completed
• Plus... - Organizational Chart... Done!
• Plus... - Funding Request Section... Yes!
• Plus... - Step-by-Step Tutorial for Business Plan Doc.
• Plus... - Step-by-Step Tutorial for Financial Projections Model

Non-Emergency Medical Transport Business Plan Templates Include:

• Executive Summary
• Company Description
• Ride-sharing Industry Analysis INCLUDED!
• Organizational Structure.
• Funding Request
• 12-month profit and loss statement
• 5-year pro forma income statement
• Basic customizable Excel File
• Ability to change revenues, costs, and labor.
• 12 Profit and Loss
• 5 Yr Annual Projections.

Tutorial for Word Doc.

Tutorial for financial model.

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Navigating Success in Non-Medical Healthcare Transportation: The Ultimate Non-Emergency Medical Transport Business Plan Template

Steering non-emergency medical transport ventures.

Quality Business Plan presents a tailored Non-Emergency Medical Transport business plan template meticulously developed as a customizable Word document and Excel financial model. This indispensable tool is ideal for entrepreneurs venturing into the non-emergency medical transport (NEMT) sector or looking to scale their current operations. It offers a targeted, industry-specific strategy for business planning, essential for thriving in the unique and critical field of NEMT.

A Detailed Roadmap for Non-Medical Transportation Businesses

This comprehensive template covers all vital aspects of operating a successful NEMT business. It features critical sections like an Executive Summary, Company Description, Industry Analysis, Organizational Structure, and Marketing Strategies. Each segment is specifically crafted to align with the operational needs and challenges of an NEMT service, ensuring a thorough and practical business plan.

Simplified Planning with Clear Tutorials

Recognizing the complexities of business planning in the medical transport industry, Quality Business Plan provides user-friendly tutorial support. These guides, available on their website, assist users in navigating each component of the template, simplifying the planning process, especially for those new to the NEMT industry.

Marketing Strategies for Effective Outreach

Effective marketing in the NEMT sector is crucial for establishing a strong service presence and building client trust. The template includes detailed digital and traditional marketing strategies, essential for reaching a broad client base and forging lasting relationships with healthcare providers.

Financial Framework for a Robust NEMT Service

Sound financial management is critical to the success of any business, particularly in medical transport. The template includes a comprehensive financial planning section featuring Funding Requests and detailed financial projections like 12-month profit and loss statements and 5-year pro forma income statements tailored to the NEMT industry.

Final Thoughts: Charting a Course in non-Medical Transportation

In conclusion, Quality Business Plan's Non-Emergency Medical Transport business plan template is more than a document; it's a strategic roadmap for success in the NEMT sector. This template equips entrepreneurs with the tools and insights necessary to start or grow their NEMT business, paving the way for a successful, efficient, and vital service in the healthcare community.

• How It Works

Creating a Comprehensive Business Plan for Your NEMT Venture

Starting a Non-Emergency Medical Transportation (NEMT) business is a significant undertaking that requires careful planning and execution. A well-structured business plan is an essential tool to guide your NEMT venture to success. In this article, we’ll explore the key components of a comprehensive NEMT business plan, including market analysis, financial projections, and operational strategies.

Section 1: Executive Summary

The executive summary provides an overview of your NEMT business plan, offering a snapshot of your goals and strategy. This section should include:

• A brief introduction to your NEMT business concept.
• Your mission and vision statements.
• A summary of your market opportunity and target audience.
• An outline of your financial projections and funding requirements.
• Key milestones and objectives.

Section 2: Business Description

This section delves deeper into the specifics of your NEMT business:

• Business Concept: Explain your NEMT service, its significance, and the specific needs it addresses within your community.
• Legal Structure: Describe your business’s legal structure (e.g., LLC, sole proprietorship) and the reasons behind your choice.
• Ownership and Management: Provide information about the ownership and management structure, including the background and qualifications of key team members.

Section 3: Market Analysis

Conducting a thorough market analysis is crucial for understanding the competitive landscape and identifying potential clients. Include:

• Industry Overview: Describe the NEMT industry, its growth potential, and key trends.
• Competitive Landscape: Analyze your competitors, their strengths, weaknesses, and market share. Highlight what sets your NEMT business apart.
• Target Audience: Define your ideal clients, such as seniors, individuals with disabilities, or patients requiring non-emergency medical transportation.
• Market Research: Share insights from your market research, such as demand for NEMT services and the need for accessible transportation.

Section 4: Marketing and Sales Strategy

Detail how you plan to market your NEMT business and acquire clients:

• Marketing Channels: Specify the marketing channels you will use, such as online advertising, social media, local healthcare providers, or community outreach.
• Pricing Strategy: Explain your pricing structure and why it’s competitive and attractive to clients.
• Sales Approach: Describe how you will acquire clients, including any strategic partnerships or referral programs.

Section 5: Services and Operations

This section outlines the specific services you will offer and how your NEMT business will operate:

• Transportation Services: Detail the types of transportation services you will provide, including wheelchair-accessible vehicles, stretcher transportation, or ambulatory services.
• Service Hours: Specify your operating hours, including availability on weekends and holidays.
• Scheduling and Dispatch : Explain how clients will request services and how you will manage scheduling and dispatching drivers.
• Safety and Compliance: Discuss safety protocols, driver training, and your commitment to compliance with local and state regulations.

Section 6: Financial Projections

Lay out your financial forecasts to demonstrate the viability of your NEMT business:

• Startup Costs: List the initial costs required to start your NEMT business, including vehicles, insurance, permits, and office space.
• Revenue Projections: Estimate your monthly and yearly revenue based on factors like client volume and pricing.
• Operating Expenses: Detail your ongoing operating expenses, such as fuel, maintenance, driver salaries, and administrative costs.
• Profit Projections: Summarize your profit projections and when you anticipate reaching profitability.

Section 7: Funding Requirements

If you need external funding to start or grow your NEMT business, specify your funding requirements in this section:

• Capital Needs: Outline the amount of capital required for various startup and operational needs.
• Funding Sources: Explain your planned funding sources, which may include personal savings, loans, grants, or investors.
• Use of Funds: Clarify how you intend to allocate the funds to support your NEMT business.

Section 8: Milestones and Objectives

Set clear milestones and objectives for your NEMT business to track its progress:

• Short-Term Goals: Identify specific, achievable goals for the first year of operation, such as client acquisition targets and service expansion.
• Long-Term Objectives: Outline your long-term vision for the business, including potential expansion into new regions or service offerings.

Section 9: Risk Assessment and Mitigation

Acknowledge the potential risks your NEMT business may face and describe how you plan to mitigate them:

• Risk Identification: List possible risks, such as increased competition, changes in regulations, or vehicle maintenance challenges.
• Risk Mitigation: Explain your strategies for addressing these risks, including contingency plans and preventive measures.

Section 10: Appendices

Include any additional information, documents, or references that support your NEMT business plan. This may include:

• Resumes of key team members.
• Letters of intent or partnership agreements.
• Market research data.
• Legal documents, such as permits or licenses.

Creating a comprehensive NEMT business plan is a critical step in launching and growing your venture. It provides a roadmap for your business, helps you secure funding, and ensures you are well-prepared to navigate the challenges of the NEMT industry. As your NEMT business evolves, regularly update and adjust your business plan to align with your goals and strategies for success.

Experience hassle-free transportation scheduling! Reach out today to schedule a demo and witness how our software simplifies complex ride management, saving you time and resources.

ABOUT THE AUTHOR

Mike is a seasoned transportation consultant and technology advocate. Drawing from years of experience in the transportation industry, Mike bridges the gap between innovative software solutions and practical implementation strategies. His articles focus on the transformative power of software for organizations that deliver transportation options for the elderly, special needs and disabled communities. Outside his writing endeavors, Mike enjoys exploring the landscapes of Costa Rica and advocating for sustainable transportation initiatives.

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Sample Non-Emergency Medical Transportation Business Plan

Non-emergency medical transportation business plan sample.

Do you have plans on starting a nonemergency medical transportation business? If your answer is yes, this article will provide a guide to enable you write a sound and compelling NEMT business plan.

Non-emergency medical transportation is a necessity as it enables people to catch up with medical appointments.

This offers the least expensive transport services as a large percentage of Americans within the low-income bracket are limited by their financial capacity to keep up with medical appointments using self-arranged transportation.

Here is a sample business plan for starting a non-emergency medical transportation company.

Executive Summary

Medi-Port is a non-emergency medical transportation service which will be based in Tucson, Arizona and will service cities around Tucson such as Chandler, Mesa, Scottsdale, Phoenix, Glendale, and Hermosillo. Others are El Paso, Ciudad Juarez, and Juarez.

These areas have a high concentration of the aged who are most in need of medical services but cannot always keep up with their medical appointments. We will target those within the low-income bracket as well as those with disabilities of any sort. In addition to this, we will provide VIP services for important persons who may wish to use our services too.

Our workforce will consist of professionals with experience in the field of medical non-emergency transportation. We are determined to provide personalized services to our clients by paying close attention to their specific transport needs and challenges. In addition to non-emergency transport, some of our services will include the provision of nursing aide services, advisory and consulting services as well as the provision of first aid services among others.

Within a decade of our operations, we intend to grow into one of the most respected non-emergency medical transport services in Arizona and also to be among the top 10 national players providing non-emergency medical services. We plan to introduce air non-emergency transport within this period too.

Our Mission

We are not only focused on the provision of non-emergency transport to people within the low-income bracket alone.

Our services will also include VIP arrangements for transporting important clients for their medical appointments too. As a business, we will help eliminate our clients’ logistics problems by making these our own problems.

SWOT  Analysis

As a business, we believe that carrying out an inward as well as outward assessment will enable us to channel our resources and efforts to where they would be most effective. Hence we believe areas of Strength, Weaknesses, Opportunities, as well as Threats, would help us have a clearer picture of what is most necessary for the business.

Strength: Our workforce forms the most important part of our business. They are assets without which we will not achieve meaningful impact. Their years of experience and professionalism ensure our clients receive only the best services.

Our customer services, call centers as well as our location are carefully selected to achieve the most impact. These areas of strength give us an edge over similar businesses.

Weakness: Our position as a new business and the fact that we would have to compete in an industry where there are more established players with enough resources at their disposal to purchase every type of equipment such as all types of transport vehicles and air transport facilities such as helicopters in our area of weakness.

Opportunities: this is where our potential for growth lies as there are a lot of demands for our services by the aged.

For maximum impact, we have to streamline our services in a way that meets these demands in the most professional way possible.

Threats: Threats are commonplace in business. For the non-emergency transport service sector, unfavorable health reforms are a major challenge to our business. This has a chance of significantly affecting our operations.

Competition and funding are other threats which we may likely contend with.

Target Market

Our target market is wide and includes clients with special health conditions consisting of both ambulatory and non-ambulatory health cases. Also, we are looking at providing our services to those without a health insurance coverage as well as those with one. These consist of the elderly, pregnant women, patients with psychiatric disorders, and the injured.

Sources of Income

Our income will be generated mainly from a variety of services that will include the provision of skilled nursing services, consultancy and advisory services, nursing aide services, as well as the provision of air medical transport services.

Sales Projection

We have conducted a research that has revealed opportunities for growth. The findings have revealed a potential rise in our revenue/sales over a 3-year period as summarized in the chart below;

• First Year $300,000
• Second Year $495,000
• Third Year $800,000

This has been arrived at using current industry growth trends. However, it is necessary to state that sudden and uncontrollable factors such as economic recession or natural disasters have been discounted in arriving at these figures.

Competitive Advantage

Although we are a new business, we are not willing to use that as an excuse for non-performance. Hence our workforce being our major asset will be carefully selected to bring their wealth of experience to bear on the job by developing innovative ways to sear our clients better.

Also, we will have attractive pay packages as well as work friendly environments to encourage commitment and productivity from our employees. This is in addition to exploiting the weaknesses of our competition to gain that critical edge crucial to the success of our business.

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How To Start A NEMT Business: A Comprehensive Overview

If you’re wondering how to start a NEMT business, you’ve come to the right place. Have you ever dreamed of a business that offers financial rewards and the satisfaction of making a real difference in people’s lives? Imagine helping seniors and others with limited mobility reach their crucial medical appointments. This is what starting a non-emergency medical transportation (NEMT) business can offer you.

This isn’t just another startup guide. We’re setting out on a journey to understand how to transform your dream into reality, navigating legal documents, and NEMT software, hiring competent drivers, and crafting an effective marketing strategy. Everything you need to know about starting a NEMT business is right here.

We’ll be riding shotgun as we delve deep into each twist and turn along this path – from understanding industry growth potential to ensuring ADA compliance in our vehicles to choosing the right legal structure for your company and managing insurance costs for profitability.

So, buckle up! We’re kicking off this journey together to build something incredible. Let’s get moving!

Understanding the NEMT Industry and Its Potential

Legal considerations for starting a nemt business, preparing your fleet and ensuring safety compliance, implementing nemt software for efficiency, hiring and training your team, marketing your services and growing your business, financial management for profitability, conclusion – how to start a nemt business.

The Non-Emergency Medical Transportation (NEMT) industry presents a growing opportunity for businesses seeking to make an impact in medical transportation services. It’s more than just driving folks around – it’s about offering quality service, ensuring timely healthcare appointments, and enhancing lives.

NEMT caters primarily to Medicaid beneficiaries who lack adequate transportation options for their non-emergency medical needs. But why is this market thriving? One key reason is our aging population, which increasingly requires regular medical care.

Medicaid , a crucial player in this industry, provides rides to and from its funded appointments. This further propels demand within the NEMT business landscape.

This robust demand creates immense potential for those considering starting a NEMT company or expanding existing transport business offerings into non-emergency medical services. If you’re contemplating how best to leverage these opportunities within your local department or even at scale, understanding the daily challenges of building relationships with patients can give you insights into providing superior service delivery over competitors.

A shocking statistic reveals that every year, over 4 million Americans miss or delay their health-related visits due to inadequate transport availability.

These numbers are more than alarming – they signify vast, untapped growth prospects. With projections estimating the NEMT market value will exceed $15 billion by 2028, there has never been a better time to consider entering this burgeoning sector.

Starting a NEMT business involves jumping through some legal hoops. You must get your ducks in a row regarding licenses, permits, and legal structure.

Choosing the Right Business Structure

Your first step is deciding on your business structure. Are you going solo as a sole proprietorship or forming an LLC? This choice impacts liability and taxes, so make sure it aligns with your goals.

Think about the initial outlay you’ll need to begin your venture. On average, starting a NEMT company can set you back $350,000 – that’s no chump change. It includes buying vehicles (ADA compliant, of course), office space utility bills and insurance costs. Plan wisely.

Obtaining Necessary Licenses and Permits

To operate legally, you’ll need specific licenses from the local department where you’re based. Your transportation provider application package should be submitted to the Department of Motor Vehicles (DMV) .

Besides these core steps, remember: Always stay up-to-date with any changes in legislation affecting the medical transport industry. Regulations vary based on location, so ensure all t’s are crossed and i’s dotted before hitting those roads.

Your fleet is the backbone of your NEMT business. To guarantee the highest quality service, each vehicle must be equipped with the necessary tools and maintained to meet safety regulations.

Vehicle Maintenance and Inspection

The first step in preparing your fleet is regular maintenance. This includes checking all essential components, such as brakes, tires, lights, and, most importantly, oxygen tanks for medical emergencies during transport.

Maintaining ADA compliance in NEMT vehicles isn’t just about following regulations; it’s about providing an inclusive transportation service. For instance, installing wheelchair lifts or ramps can help accommodate passengers with mobility challenges.

Apart from these physical modifications on your vehicles, RouteManager’s medical transport software can be a game-changer when handling scheduling and routing issues effectively while keeping tabs on fuel usage, which contributes to reducing costs and environmental impact.

When looking into how to start a NEMT business, the significance of using NEMT software like RouteManager can’t be overstated. Everything becomes more efficient, from managing routes and scheduling to billing and documentation.

Integrating Technology in Your Operations

Incorporating tech into your enterprise isn’t only about being modern; it’s about maximizing productivity. It lets you better manage multiple stops and optimize routes – all crucial elements for a successful non-emergency medical transportation business.

You might wonder why the emphasis is on ‘efficiency.’ But consider this: Less time spent on administrative tasks like route planning or billing means more time focused on providing quality service to clients. And at the end of the day, that’s what really matters in any medical transport operation.

Besides saving valuable hours, using specialized NEMT software helps cut costs, too. With optimized routing strategies from medical transport software, businesses have reported significant reductions in fuel expenses – money that can be reinvested into improving services or expanding operations. Medical transport software, like RouteManager, can also provide route simulations , allowing you to simulate the efficiency of routes without having to actually drive them.

Start Using NEMT Software!

When you’re starting a non-emergency medical transportation business, hiring the right team is crucial. It’s not just about driving skills; your staff must also have empathy for patients and know how to handle medical emergencies.

Building a Competent Team

The first step in building an efficient NEMT team involves careful recruitment. Hiring experienced drivers can help ensure safety on the road. But remember, it’s equally important that they are patient-friendly too, because this job requires more than just driving expertise.

You need people who understand their role in making healthcare appointments accessible to those with mobility challenges. As part of our commitment to quality service at RouteManager, we make sure our teams get top-notch training for handling different situations, including managing oxygen tanks during transit or assisting passengers with special needs.

In addition to on-road tasks, administrative roles such as scheduling trips or maintaining records also demand skilled personnel who can work seamlessly with RouteManager’s medical transport software. The efficiency gained through the proper use of technology translates directly into improved customer satisfaction rates and increased profit margins for your business.

So remember – when hiring for your NEMT company, look beyond basic qualifications. Aim for a mix of compassion, competence, and dedication.

Your Non-Emergency Medical Transportation company is only as successful as the people who know about it. An effective advertising plan is key to the success of your NEMT company.

Developing a Marketing Strategy

The first step in crafting your NEMT company’s marketing plan involves creating an online presence for your business. This means having a website and being active on social media platforms like Facebook and LinkedIn.

This helps in networking with local businesses & healthcare providers, showcasing your services, and forming partnerships that can boost referrals. Increase your visibility in the community to open more doors of opportunity.

Promoting services to Medicaid beneficiaries forms another key aspect of this strategy because they form a large chunk of potential clients needing transportation to their medical appointments regularly. Medicaid, for instance, provides rides to these patients, offering great growth opportunities.

A solid online presence combined with strategic offline activities gives you all-around coverage in reaching out effectively. But remember: be genuine. No one likes dealing with robotic sales pitches or companies who don’t genuinely care about their customers’ needs.

The key to running a profitable NEMT business lies in understanding the financial aspects. This includes getting a grip on NEMT rates, managing expenses effectively, and navigating insurance costs and reimbursements.

Understanding NEMT Rates

NEMT rates can greatly impact your profit margin. They vary based on distance traveled, time spent, and services provided during transportation. Understanding these rates is essential for setting competitive prices while ensuring profitability.

Managing Expenses in NEMT

To ensure profitability, one must carefully manage expenses such as vehicle maintenance costs, driver salaries, and utility bills if an office space is maintained. These could include vehicle maintenance costs, driver salaries, or even utility bills if you maintain an office space. One surprising fact: one properly managed vehicle can have gross earnings of up to $50k per year.

Navigating Insurance Costs & Reimbursements

Insurance costs are another major factor that affects the profitability of your transport business. Also, remember that timely reimbursement from clients like Medicaid beneficiaries, who often make use of non-emergency medical transportation services, is crucial.

Embarking on the journey of starting a NEMT business is more than just launching another venture. It’s about providing a lifeline to those in need, helping them reach their medical appointments safely and timely.

You’ve now grasped how critical it is to understand the industry dynamics and growth potential before setting out. We highlighted the importance of legal considerations, selecting an appropriate business structure, and securing all necessary licenses for your operation.

We dove into practical steps on preparing your fleet with proper equipment while maintaining ADA compliance. And let’s not forget our exploration into hiring competent, well-trained drivers for daily challenges.

The power of technology also took center stage as we emphasized integrating efficient NEMT software that streamlines operations from route management to billing processes. Moreover, you discovered strategies for effective marketing – networking with local businesses and healthcare providers or creating a solid online presence – can help expand your services significantly.

Finally, remember financial management holds key relevance, too! Understanding pricing strategies and managing expenses effectively will ensure profitability amidst insurance costs and reimbursement variations. In essence, knowing how to start a NEMT business means understanding every aspect outlined here thoroughly; combining these elements successfully paves the way towards building something truly remarkable!

Malka joined the Marketing Team at WorkWave as a Content Specialist in October 2021. She spends her time researching trending topics and creating engaging content for WorkWave solutions across a variety of digital platforms. With a background in sales copywriting, Malka is dedicated to delivering solution-driven content that hits home for the readers who need it most.

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How to Start a Non-Emergency Medical Transportation Business

January 23, 2023

Adam Hoeksema

The non-emergency medical transportation industry is expected to reach $15 billion in annual revenue by 2027.  This is due to the growing aging population in the United States that is poised to reach 70 million by 2030 according to U.S. Census data.  With the growing elderly population, there is a growing demand for transportation services to bring folks that can’t drive to medical appointments and procedures.  

This growing industry made me curious about how the business works and whether the NEMT business is profitable for business owners or not.  So as is our custom here at ProjectionHub I am going to do a deep dive into the NEMT industry and learn all that I can.  While I learn I will write down what I have learned and how my learnings will impact the potential financial performance of an NEMT startup.  

I am also created a non-emergency medical transportation business financial projection template that I will use to demonstrate my learnings and help us uncover whether the business opportunity can be profitable.  

I plan to hit on the following key areas:

What is Non-Emergency Medical Transportation?

Non-emergency medical transportation business startup costs, how much revenue can a nemt business generate, how much does it cost to operate an nemt business, how much profit can a nemt business generate.

With that as a plan, let’s dive in. 

Non-Emergency medical transportation is a Medicaid benefit that provides transportation to non-emergency medical appointments, procedures, dental care, prescriptions, mental health care and surgeries.  The benefit is made available to individuals who have a significant barrier getting to medical appointments.  Barriers that might make an individual eligible for NEMT might include:

• No working vehicle
• No driver’s license
• Physical, mental, or development limitations

Next, let’s look at what it would cost to start a NEMT business. We are going to assume that this business starts with just a single vehicle and owner operator.  Of course you could eventually grow to build a fleet of NEMT vehicles, but for my research I am going to start with just one. 

We estimate that it costs between $40,000 and $80,000 to start a non-emergency medical transportation business. 

Let’s dig into how I came up with that range of startup costs.  We need to answer a few questions:

What kind of vehicle to use for an NEMT business? 

• How much does a new NEMT vehicle cost?
• How much does a used NEMT vehicle cost?

How much working capital should I have for an NEMT business? 

The typical NEMT vehicle will be either a minivan, full size van or a small bus or ambulance. 

Your choice of vehicle really depends on what types of customers you want to be able to serve.  You might want to be able to accommodate both wheelchairs and gurneys along with at least one passenger that might accompany the patient to an appointment. 

Since the most common need will be wheelchair access, I am going to focus this example on a NEMT vehicle with wheelchair access only. 

How much does a new NEMT vehicle with wheelchair access cost?

A new wheelchair minivan can cost between $43,000 and $71,000 for a base model according to Consumer Affairs . 

How much does a used NEMT vehicle with wheelchair access cost?

A used wheelchair minivan can cost between $16,000 and $83,000 based on the wheelchair minivan inventory available at MobilityWorks . 

You can see a range in vehicle prices that could work for an NEMT business.  In my example I am going to assume that we buy a new minivan with wheelchair access for $55,000 and that we get a loan to finance 90% of the vehicle price.  You can see how I entered this vehicle and loan into our financial model below:

You can also see that I assumed that we would purchase a bus for $75,000 in month 13 (year 2) of the business. 

You should have at least $10,000 in working capital available for startup expenses for an NEMT business.  

We are basing this on the assumption that you have 1 vehicle operating and are working for Medicaid.  You will likely have to cover fuel, maintenance, driver wages and other expenses for at least a month before you start to get paid by Medicaid.  

A non-emergency medical transportation business can generate roughly $50,000 to $60,000 in annual revenue per vehicle according to iSi Technology .

In order to estimate how much revenue your NEMT business will generate you need to make a number of assumptions.  I tried to research reasonable assumptions for the following:

How many miles is the average NEMT trip? 

Roughly 90% of all NEMT trips are less than 20 miles while 75% of all NEMT trips are less than 10 miles according to a report by Burns & Associates .  Based on this we are going to assume our average trip is 15 miles. You can see the breakdown of from the report below:

How many trips per day can one NEMT vehicle complete? 

We estimate that one NEMT vehicle can complete roughly 8 trips per day.  If a vehicle has to wait for a client at an appointment and can not take on another ride, the client will typically be charged an hourly rate for the time spent waiting. 

How much does the average NEMT vehicle earn per hour? 

The average NEMT vehicle can earn between $25 and $60 per hour according to RouteGenie . 

How much does the average NEMT vehicle earn per mile? 

We estimate that the average NEMT vehicle will earn between $2 and $4 per mile.  

We came up with this estimate based on the assumption that the average NEMT trip is roughly 15 miles and can be completed in 1 hour which means we can just divide the hourly rate range of $25 to $60 per hour by 15 miles to come up with our estimate for an NEMT vehicle revenue per mile. 

Based on these assumptions you can estimate the daily revenue potential for an NEMT business, then you just need to multiply by the average number of days you expect the vehicle to operate to come up with a monthly revenue forecast.  You can see how we entered in these assumptions into our NEMT financial forecast below:

We estimate that it costs roughly $40,000 to operate a single vehicle NEMT business. 

The primary operating costs for an NEMT business are:

• NEMT Driver Salary
• Vehicle Repairs and Maintenance
• Licenses and Permits
• NEMT Software

Here was our research on each operating expense:

What is the Average Salary of an NEMT Driver? 

The average NEMT Driver Salary in the US is roughly $28,500 according to Ziprecruiter . 

What is the Average Fuel Cost per Mile for an NEMT Vehicle?

We estimate that the average fuel cost per mile for an NEMT vehicle is roughly .20 cents per mile for a wheelchair van.  This is a highly volatile expense though based on the price of gas and the fuel efficiency of your specific vehicle, so please do your own calculations for this estimate. 

What is the Average Vehicle Repair and Maintenance Cost per Mile for an NEMT Vehicle?

We estimate that the average repair and maintenance cost per mile for a new NEMT vehicle is .12 cents per mile.  

AAA estimates this cost is .09 cents per mile for a new car, but since an NEMT vehicle is a specialty vehicle, we are estimating .12 cents per mile. 

You can see how we entered these per mile costs and revenue per mile into our financial spreadsheet below:

You will also notice that we did not enter in the driver pay on a per mile basis, instead we added the drivers as salaried positions as seen here:

There are a few more expenses that are likely to be fixed expenses or on a per vehicle basis.  Let’s look at those expenses next. 

What is the Average Insurance Cost for an NEMT Vehicle?

The average insurance cost per year for a NEMT vehicle is roughly $1,500 per year according to TripMaster.

How much do Licenses and Permits Cost for an NEMT Business?

This will vary depending on your specific location.  We estimated $150 per month per NEMT vehicle. 

How much does NEMT Software Cost? 

NEMT routing software costs $50 per vehicle according to RouteGenie . 

We also assumed $25 per month per vehicle for Workers Compensation and $300 per month in Miscellaneous costs which we entered into our model below:

With all of our revenue and expense assumptions entered in now, we can estimate profits. 

We estimate that an NEMT business with one vehicle can generate roughly $16,000 in annual profit when operating at full capacity.  

In our example, we had 1 wheelchair van operating in the first year and a NEMT bus operating in the second year.  Based on these assumptions you can see what our projected 5 year forecast looks like for the business:

We hope this has been helpful to you as you think about starting your own NEMT business.  If you have any questions please feel free to reach out, and if you want to purchase the NEMT projection template we used to create your own projections, please do!

About the Author

Adam is the Co-founder of ProjectionHub which helps entrepreneurs create financial projections for potential investors, lenders and internal business planning. Since 2012, over 50,000 entrepreneurs from around the world have used ProjectionHub to help create financial projections.

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Non Medical Transportation Business Plan Sample

Published May.31, 2017

Updated Apr.23, 2024

By: Jakub Babkins

Average rating 3.9 / 5. Vote count: 18

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Table of Content

Business plan for Non-Medical Transportation

A non-emergency medical transportation corporation is turning into a highly money spinning business venture. This sort of medical transportation helps aged person or those under minor health constraint to visit the healthcare facilities for check-up. These transportation services have been designed specifically to fulfill non-emergency purposes & hence one mustn’t confuse it with an ambulance.

These non-emergency medical transportation services have very limited obstacles & gives immense satisfaction by serving individuals facing such needs. Therefore, many entrepreneurs feel inclined to launch a non-emergency medical transportation business plan sample. Starting a non-medical transportation corporation health services has multiple gainful aspects.

To progress, it is fundamental to create an appropriate & responsible non emergency medical transportation business plan sample. Such planning shows entrepreneurs all aspects covered by their non-medical transportation company encompassing van quantity. Additionally, it covers transportation services provided by firms to consumer, which sales & marketing schemes have to be employed, & also completed financial details.

Such elaborate detailing works in driving non-emergency medical transportation corporation smoothly in well- organized manner. In situations where non-emergency transportation group might face certain obstacles, business approach document serves like guiding light. It shows ways to eliminate blockages & progress ahead like responsible non-emergency medical transportation business plan services. Such documents also carve future progressive targets for non-emergency medical transportation services.

Therefore, whether such non-emergency medical transportation corporation is progressing or not, might be easily figured via estimated calculation sketched in the document. Hence, poorly crafted business tactics prove extremely dangerous bringing about an unwanted negative impact in non-emergency medical transportation corporation’s management services. Thus, having a supremely created non-emergency medical transportation corporation services business strategy is essential & cannot be ignored.

The write-up provides guiding tips- how to start your own medical transportation business, or non-emergency transportation company. It also covers the key 10 mistakes that start-up entrepreneurs make that can be avoided to progress ahead & flourish as a responsible entrepreneur. To build an outstanding non-emergency transportation business tactic, there have been provided 5 different tools. These tools are a time-saving, effortless & inexpensive mechanism, besides aiding in knowing all business scheme aspect for beginning an excellent one.

OGS capital is furnished with tools & man power for offering aid in building an excellent non emergency transportation business plan. Whether seeking an entirely completed document written by an expert or require a consultation, OGS Capital is ready to assist. There are diverse uniquely created non -emergency medical transportation services & many other corporation services samples & templates. Call us & we would be glad that you allowed us the chance.

Fresh Non-emergency medical Transportation Business Set-up Sample

Willing to starting a medical transportation service organization? It’s also called as non-emergency/ non-medical. If interested, or working towards it, this business holds definite key business services requirements for fresh launchers. In case if you are new to such services, the thought that they are similar to cabs may cross your mind. They are totally dissimilar & offer convenient transportation to special clients. Read on to find more details regarding starting non-emergency medical transport firms.

How to Start a Medical Transport Business

Innumerable folks require medical non-emergency transportation services which gives comfortable & safe ride which a common cab cannot provide. That could be a fracture, a permanent debility, or any such medical yet non-emergency situation where a patient requires proper automobile to reach a particular hospital, health clinic or laboratory. So, establishing new corporation offering non-emergency medical transportation is both profitable & satisfying endeavor.

Individuals not owning a suitable car, or not having anyone to drop them to the non-emergency hospital/healthcare clinic are those whom you are giving health care services. You may see a myriad of chronic diseases where the patient needs to constantly visit health clinics. In these states, non-emergency medical transportation services relieve them the burden of finding an apt transportation. They may travel comfortable without making adjustments & chose to travel in sitting or lying position.

6 key elements necessary to start a transport business in medical area are as follows

Suitable van.

The automobile chosen to deliver non-emergency services might be quite crucial while offering a target audience special care& convenience of transportation. These public specifically suffer from some medical condition which necessitates them to hire special non-emergency vehicle equipped with healthcare services offering them a comfortable and safe journey from one place to other. It is responsible to carry patients. Therefore, primarily ascertain to work towards picking that van which is perfectly appropriate. A suitable automobile that would work well for the transport business in medical field must have:-

• A strong automobile which is strong enough (responsible) to carry sick individuals. Many times, those starting a non-emergency transportation corporation services select a used vehicle as an economizing measure. Avoid doing anything like this as you are providing with the non-emergency medical transportation services & your vehicle must be robust besides also being in best condition. Remember you’ll be responsible in case travelers using your non-emergency services face whichever discomfort.
• Being big & spacious enough to have room for patients to lie down is essential. It should also have additional space to fit client’s accompanied medical gear.
• The non-emergency medical transportation vehicle should install a lift/ramp elevator for folks in wheelchairs, stretcher or oxygen cylinders, so that they will enter the vehicle easily.

Get Insured

Have 2 major insurances completed while starting a new business venture in non-emergency medical transportation services:

• Auto Insurance: It insures the non-emergency vehicle/vehicles used & drivers too. If accidents happen, auto insurance will cover the vehicle maintenance costs along with medical expenses of the driver.
• General Liability: It safeguards your non-emergency medical transportation firm from an economical unexpected knock.
• The secret to constantly grow a non-emergency medical transportation group is to stay focused and work carefully as a responsible, prompt, courteous, &, dependable

The license requirement to run healthcare transportation services isn’t mandatory worldwide. First, you must fight out whether your state requires one. If the non-emergency medical transportation corporation license is compulsory in your service area then you must know the following step by step procedure-

• First there’s this form, (in paper/online), which ought to be filled and submitted
• Then certain amount of money as fee ought to be chipped in along with the license application form
• As proof of the non-emergency medical transportation services, you need to furnish the vehicle insurance papers & corporation liability.
• Once all those formalities are completed successfully, a vehicle inspection will follow. This check is conducted to be certain that your vehicle meets all the standards for serving clients as a responsible non-emergency medical transportation.

Additionally, do make a thorough analysis regarding any sort of license needs in the field before starting a new medical non-emergency transportation firm. It would save you from unnecessary fines & hurdles which several organizations suffer because of the negligence in investigation as a start-up non-emergency medical transportation corporation. Having licenses, that the officials want, ready and up-to-date present possessors as a responsible healthcare services provider.

Be the official non-emergency Medical Transportation Services

To be a sanctioned and responsible non-emergency medical transportation service supplier you should find out if there are insurance corporations willing to pay off for the services you’re providing. There are a few selective insurance agencies which support private non-emergency medical transportation industries. A well-researched policy will lead directly to the firms. Work together to become the official non-emergency healthcare transportation services. Two key benefits of this are-

• Certain clients transported by you would get insurance.
• Majority public is attracted to the medical transport services which have insurance coverage. Thus, you automatically find more clients willing to avail your non-emergency medical transportation services.
• Fees and Policies

A user ought to set up an accurate budget by taking entire expenditures that may crop up in running his/her non-emergency medical transportation corporation services, for example-

• Buying & maintaining costs of non-emergency medical transportation vehicles
• Fuel charges
• Fees of the recruited personals

A user ought to fix the payment policies too. These may vary, as per his/her convenience and will-

• Choose to go for a straight away payment plan
• Choose to offer a payment policy, specifically for those clients whose insurance coverage does not include that.

Smart Sales & marketing tactics

To establish connection with masses & offer the non-emergency medical care transportation many services choose the standard marketing sales procedures. They put up advertisements everywhere -newspaper, television; public networkings sites & so on to boost sales of the corporation.

Mentioned above are some common tactics which reaches a broad audience & works to increase sales. As a tactic for reaching those targeted audience quickly & in a large quantity, there is a necessity of using smart sales &marketing ideas as follows-

• To increase sales, market the fresh non-emergency medical transportation corporation services through distribution of pamphlets with beautiful designs displaying service’s contact information and particulars at hospitals, medical stores, clinics, maternity services, and healthcare centers where blood/urine samples are collected, dialysis is offered.
• Another way to get good sales is to create an alliance with doctors, responsible hospital staff members, nurses, therapists, physicians, etc. They meet patients daily & are capable of easily referring your particular non-emergency medical transportation amenity to the patients.

As of now, with pointers given till now, more or else have prepared the mind-set necessary for setting-up health care or medical non-emergency transportation corporation services. Yet, as your company expands, they will come times calling for appropriate actions. We have lined up some of them to provide you an idea:

• Progress in medical transport services will require more assisting hands; therefore you ought to hire more responsible staff members.
• Service calls should be attended professionally & establishment of a dispatch center representing your very own non-emergency medical transportation firm in important.
• Competing firms are a reality, so better be prepared in medical transport marketing/sales arena. Competing services can prove to be an obstacle in your way, trying to snatch your clients. This is common, so you’ve to be tactful and smart to cope with marketing & sales competition.
• Discounts, additional benefits, a free first ride are strategies adopted for appealing clients, beating competition & boosting sales.

How to start a Non Emergency Medical transportation business

Maximum transportation services treat non-emergency medical transport similar to an ambulance. The majority belief that ambulance is responsible to carry patients all the times has left the chances in this particular sort of non-emergency medical transportation corporation. [important title=”Note”]Ambulances are mostly available in hospitals for emergency. Private services are also there in some cities. Ambulances usually are called for some serious conditions, but numerous non-emergency medical conditions are also there when people require having transportation which isn’t a cab. Ambulance is offered by the non-emergency medical transportation business plan sample.[/important]

Starting with a Non Emergency Medical Transportation Business Plan

A business scheme manuscript is vital for all sorts of corporation services, be it a start-up or an established one. So, initiate with preparing an impeccable and detailed non-emergency medical transportation corporation system.

• The organization tactic would encompass a proper marketing analysis. Such an analysis helps understand the market arena thoroughly.
• Many people are new to this sort of non-emergency medical transportation services and mistaken it with ambulance services. This calls for the non-emergency medical transportation services policy to cover an all-inclusive list completed with myriad of promotional schemes.
• The users reading the non-emergency medical transportation corporation services document should know if you’re thinking to begin the corporation services from a moneymaking perspective or not.
• It’s a technology world, and hence an online non-emergency medical transportation corporation website is required. It would reach out to myriad of users and provide them the ease to connect and book a transport. After all, not all customers prefer calling up for every kind of services. So, multiple ways of contact/booking is always positive for any corporation services.
• Just from the beginning of your medical non-emergency transportation start-up venture, you might have a budget issue. Hence, rather than renting a place, start right at your comfort zone and save funds. Do get a phone connection just for non-emergency medical transportation corporation services purposes so that the network isn’t jammed for personal reasons.
• Save your pocket for the non-emergency transportation vehicle. You want a good one and no compromises in such a case. Remember, second hand vehicles often may be a headache and cost a lot more with regular repairs and maintenance needs.

Some Questions To clarify your Doubts regarding non-emergency medical transport?

You should get these questions answered before moving forward. For this, we’ve set a questionnaire. Let us have a look at a few of the queries and their answers.

Business plan for investors

Is it an ambulance.

No, it’s not an ambulance service & anyone owning a medical/non-emergency transportation corporation services cannot operate as an ambulance.

• Ambulances will have medical equipments.
• Ambulances have a doctor on board for serious medical conditions.
• Ambulances are designed to meet emergency calls only.
• Ambulances do not offer pick-up and drop service to those travelling for heath check-up to various healthcare services etc.
• Ambulances are usually available only at hospitals and nursing homes for emergency purposes.

Thus, the non-emergency medical transportation organization offers services to the individuals who don’t require an ambulance, but want a van which could fit a wheelchair or a stretcher.

Who use this type of service?

It is typically meant for all kinds of non-emergency situation, like visiting the hospital for health check-ups. There are a big group of individuals who’ve to visit doctors and undergo certain tests at regular intervals. The cab service does not have the facilities for carrying public in wheelchairs, or such other. The ambulance too is meant for emergency conditioned patients only. Therefore, the non-emergency service is just a middle way where citizens can comfortably travel from their house to the place of medical appointment conveniently.

Who can be the customer target for the non-emergency medical transportation service company?

Everyr a cab is a befitting customer for a non-emergency medical transportation corporation services. This non-emergency medical transportation company services aid people who either use armchairs, stretchers, have a plastered leg/hand, and such other. The medical non-emergency transportation services specifically target those who need something more comfortable and having facilities better than a cab but are not an ambulance.

Why do people opt for this service?

The non-emergency medical transportation is available at all hours and is quite flexible unlike ambulances/cabs. There are like a door-to-door pick and drop service. The clients just need to dial the number of the service and book the date and time of pick. The vehicle comes right at their door-step to pick them up with all the care and assistance needed.

They are also dropped closest to the hospital considering the health care needed for the client. For instance, such non-emergency transport vehicles have lifts and sliding entry where entering with wheelchairs or stretcher isn’t difficult. Also, there is ample space for the patient to travel to the destination point lying comfortable. The drivers are also trained in the driving skills taking utmost care to drive smoothly, avoiding bumps and sudden jerks that can cause discomfort to the passengers.

Who are mostly into running this sort of non-emergency transportation services?

Maximum entrepreneurs intend on starting a non-emergency medical transportation firm which would let them serve the society. This majorly leads individuals to take interest in starting the non-emergency medical transportation corporation services allowing them a chance to serve people. It satisfies them to deliver service & health care for the aged, crippled, disabled, are suffering from chronic ailments, have undergone a recent surgery, have faced an accident and have a plastered body part, etc.

The simple mode of medical non-emergency transportation gives the entrepreneurs running the corporation services immense satisfaction to be capable of carrying people to their medical appointments in hospitals or healthcare clinics.

How much gains are to be expected when starting a medical non-emergency transportation company?

Profit margin actually rests upon several factors, such as the town/city where you are operating, the marketing & promotional strategies, the corporation services alliances, the service quality and a lot other factors. At the starting stage of the medical non-emergency transportation company, the profit margin is usually less about 20- 30 %. So, limiting your expectation and working towards steady growth is the key. When a non-emergency medical transport company garners approximately 25% at the onset, it is about enough to cover various corporation services requirements.

A major factor responsible for fluctuating corporation gains being low is the progressing rates of insurance policies and fuel costs.

Still, if you can meet up with hospitals & medical healthcare centers to ally with them, can take steps to impress your customers; offer discounts to lure more clients and utilize the best marketing tactics then the profit margin will definitely rise quickly.

The non-emergency medical transportation company location plays a vital role for the profit margin. For instance, the profit margin for non-emergency medical transport company in the US is quite high owing to the Baby Boomers. (Now, baby boomers are those who were after the 2 nd World War between 1946- 1964, a time when birth rate saw a temporary rise. Presently, they are in their 50s or 70s). There are also the infants and toddlers who require regular medical check-ups, therefore have to visit healthcare child clinics often.

In fact, across the globe, in several countries, there has been a steady rise in the population count of the elderly as also the baby boomers. This has in turn led to the rise in senior healthcare facilities, infant health nursing homes & hospitals. They are potential customers for the non-emergency medical transportation company. The reason being- they are patients facing constant health compulsion to travel from their homes to the clinic frequently. Therefore, they need a fitting and responsible non-emergency transportation service.

Non-Emergency Medical Transportation Business Plan Sample

If you are running or willing to start a company that offers non-emergency medical transportation services then definitely you must work upon drafting a business scheme. In fact, the primary step you take is to build a strong next non emergency medical transportation business plan sample besides learning how to start a non medical transportation business plan. Set aside enough time to craft a company strategy which has all the major and minor details of your responsible and dependable non-emergency medical transportation corporation services.

There are two principal benefitting aspects of having a well-written non-emergency transport business in medical field sketch right at the onset.

First, an elaborately written tactic has the entire non-emergency medical transport corporation services outline sketched out right at the start, making it easy for the owner and the entire team to follow. The number of vehicles needed, the staff capacity required, the financial funding needs, the target audience, marketing strategy for business , everything that can work to corporation services progress into a flourishing enterprise is jotted in the company strategy.

Secondly, the budget preparation in the non-emergency transport business in medical area tactic reveals whether or not you will require any financial support. The precisely created corporation services strategy can be submitted to funding agencies to receive financial aid.

Now, let’s have a look at those elements that ought to be mentioned when building a non-emergency medical transportation corporation scheme:-

• Elaborate on the Things which would cost you for non-emergency corporation services Operation

In this particular section you ought to-

• Catalogue the wide array of services that you choose to offer the people. For example, whether your transport van will receive the customers’ right from the home, at healthcare centers or at care centers where they are being offered daily life support.
• Next up, elucidate on how you will proceed with the services. Give details about various contracts and state office registrations that you have made.
• Do feed in all about licenses. There are a variety of state/& local licenses and permits required for running both medical non-emergency company and transportation.
• Illustrate on the liability insurance policies and automobile insurance coverage.
• State about all the paraphernalia that would be necessary to operate the non-emergency medical transportation company. For instance: Vans satisfying all the safety rules and regulation as per state law. Hydraulic lifts for convenience of the target customers.

Market Prospects

In this segment, go into detail about the client prospects available in the market where you intend to carry out your services. Showcase how the market holds advantageous potential for your nemt business.

• In your business tactic, concentrate on mentioning about certain key market factors, such as a large group of elderly people in their 60s/70s preferring to be driven to their healthcare centers rather than driving themselves due to health issues, no personal car, difficulty to drive due to poor vision, etc.
• Such details will give the readers basic market analysis & knowledge. Once that is completed, move on to an analysis of your company location census data to dig deep into the market prospects.
• Classify your target audience in the market whom your precisely wish to offer the services. These can be anyone in need of a better transportation service such as the old folks, disabled individuals, pregnant ladies, chronic patients, etc. who face difficulty & discomfort travelling in the general cabs.
• Management: How it functions, the structure

In the management part, of the company strategy you ought to mention the following:-

• State about the people you wish to recruit in your corporation services for the managerial position and the other staff members who will be responsible to run the everyday non-medical transportation services.
• Mention the educational qualification, skills and experiences of your medical transport corporation services operation management team.
• Point out the specifics that you will be looking into when recruiting the people for the driver’s position. Specification such as, having some education qualification, medical training, those people with clean past records, proper licenses and some years of driving experience.

Great Work!!

Had the pleasure of working with Alex on a business plan for a new venture. The end result looks very professional. His communication is always prompt and he was very patient with my detailed requests. I would definitely work with this company in the future.

Advertising Strategy

This particular segment focuses on all the strategies that you will adopt to promote your medical transport services business venture. These medical transport business advertising tactics can be:-

• To register your medical transport company with the state to attain permission to ally with the government groups. Such an alliance would hugely benefit you as when the government centers are working with folks requiring non-emergency medical transportation services they will pass on your contact.
• Promote your medical transport industry in medical buildings, retirement offices, & assisted healthcare centers.
• Advertise by visiting senior/elderly community groups in your local area and giving a brief presentation of your business medical transport services. A presentation would make the people aware of the convenience of hiring your medical transport services, the prices, the timing and therefore switch to book your medical transport services rather than the usual cabs.
• Ensure to get your medical transportation business listed in those particular sites which people generally use to search for transport services.
• Majority of the people use Google maps to find useful services in their area. So, get your transport business enlisted for free on Google maps so that when prospective clients search for medical transportation services, your business pops up.

Financial Detailing

In the Finance Section of your medical transport business policy you ought to generate an estimated income & loss statement. This statement should display all your business expenditure and the strategies you would apply to pay for those financial expenses. This segment must cover:-

• The prices of the vehicles and all the befitting equipments that would be installed in the vehicle.
• The costs of office paraphernalia, laptops, and software applications necessary for assistance in building transport timetable and to keep track of all the payments.
• The amount of salary and bonus that you intend to pay your drivers.
• Draw an accurate calculation to figure out the number of customers that must be transported per week in order to pay-up the business expenses and progress ahead. This calculation is very important to find out the turnover.

10 Start-up Slips to Avoid

Now, that you are well-acquainted with how to start a non emergency transportation service, and build an excellent non emergency medical transportation business plan sample, you must have a grip of the common start-up mistakes as well. Many entrepreneurs at the onset of their business end up committing these 15 mistakes which when known can be avoided. Falling prey to these mistakes several fresh entrepreneurs end up disheartened and losing hope that they can do well in the chosen career path. To get yourself prepared for the positive and strong perspective, know the 10 start-up business slips:-

• Failure fright: A very large group of new entrepreneurs freak out when their business meets with a loss. Every business faces losses. It takes time to get accustomed to the locality, the marketing trends and implementing all that had been prepared in the business strategy. Just take the failure in your stride and learn from your mistakes. Rather than wasting time freaking out and getting panicked. Just get to work, find the loop holes in your business service and immediately get your team together to counter the problem areas.
• Wrong Market reading: Often market misreading is the root cause of all problems. This is not always the fault of the research, because at the time you had completed the research probably the market trends were different. The market is always changing and progressing. Therefore, relying on an old research won’t work. An up-to-date market research in necessary to keep up and enhance the business strategy accordingly.
• Postponing launch : Only preparing the business tactic theoretically won’t get your anywhere. It is necessary to launch the market and see is your company responsible enough and how your company functional practically. Depending on the practical experience you need to adjust and make necessary changes in your business strategy.
• Blind service creation : Often business owners first set up the business pushing aside all about product building for later on. This is a mistake. The tip is to figure out “product/service building” and strategize the “sales and marketing” side by side quite early on.
• Underrating brand value: Taking brand value and the prospective clients too lightly is a dangerous slip-up. A brand is what defines your business service. SO, if you just do away with a simple transportation business logo and belief you are good to go, then it’s a big mistake. For an impactful effect on your potation target audience, you have to create a brand for your service which resonates in the clients mind. The customers must feel they can rely on your transportation service. To represent your business as responsible and dependable, premium branding is necessary.
• Know-it-all: Entrepreneurs always have this belief that they know their business inside out. Therefore, whatever they are doing is absolutely correct and they do not need anyone else to guide them or tell them what to do. This is a total misconception. If fact, having too much in the plate can be very tough. Being a business owner, of a start-up service, you will need to look after each and every section. Thus, you will need helping hands. At times, hiring someone, who is experienced is assisting a start-up firm can be very useful, showing you the problem areas and the best ways to handle it.
• Spending Foolishly : This happens a lot with start-up ventures. A new business is always a dream and in the haze owners tend to spend extensively in office spaces and interior decoration. This is a complete waste of money as customers will hardly visit your office and sit on those expensive sofas. All you need is a simple room, (which can be right in your house or even a garage space) and a cell phone. People always book their transportation via calls. So, avoid such foolish expenses and utilize the capital on the transportation vehicle that will carry the clients to their destination.
• Payment Miscalculation: Determining salary for the owner and a business partner (if you have) can be tricky. At times, people either assign high pay/ low pay for themselves and their partners. To tackle such errors, paying yourself a percentage of the total profit can be a good choice. For the rest of the team members the salary should be decided well in order to meet the expectation in a healthy manner. This is also necessary for smooth functioning of the management.
• Slow decision-making: To help the business progress many a times you will be faced with a situation where your need to take a sound decision. Failing to recognize the issue or pushing to take the decisive step to future can impact your business negatively. You have to be alert at all times. Keep asking questions such as- whether your relationship with your company partner is working out? Are the investing agencies willing to invest in your company? If the answers are negative, you must take a step immediately. Remember, delaying the decision can cost your business drastically.
• Recruiting Unnecessarily: This is a common mistake, where business owner ends up hiring full-time employees more than needed. That also affects the overall budget as you need to pay a salary every month to them. Act smart, there are part-time and freelance workers, who are best for start-ups. If the part-time workers can get the job done why hire full-timers? There are many services, who freelance the job of “receiving calls” and booking the appointment for the clients. In this world of technology, you ought to best utilize all the available options for your business benefit.

5 Business Plan Tools

A business scheme document has many elements. It has to be written in a particular manner. There is a format which needs to be followed precisely. If you are a start-up company, the document is to be written in a different way, and if you are an established corporation services, then the document has to be completed in an entirely different manner. Many intricate details are to be furnished if you are expecting funding support from investors.

Furthermore, there is no scope for any harsh use of tone, grammatically errors, wrong information/ data input, missed words, or loosely constructed sentences. Of course, it is easier said than done. So, the problem starts when you sit down to write all your ideas in an organized way on paper and a black document stares back at you. Suddenly, writing seems very tough and you feel that you need assistance. To help you out of such circumstances and create a striking non-emergency medical transportation business plan sample, we have enlisted 5 useful tools.

Business Plan Software

If you are looking for a super quick solution as you are short of time then this is your tool. A software business tactic preparation building tool can help your create your company strategy impeccably. All you need to do is find the best quality software out of the many available online. Those ready to launch their business but stuck with their business approach data, and wondering how to organize every business detail into the business scheme can feed in the data into the software and it will do the rest. Within a brief span of time, you will receive your business strategies build precisely to impress. Some details about a business scheme building software tool are:-

• The software already has the financial formulae build-in it, so as soon as you feed in the numbers the completed financial section is presented to you.
• There are tables, all kinds of charts and graphs available. You can insert any graph or chart that seems apt.
• The software is constantly updated. Therefore, the scheme is created in the most up-to-date manner with all the information details that the investors want in such a document.

In case, you have partially completed your non emergency medical transportation business plan sample write-up and just need help with a particular section, like “financial section” you can use the software tool.

Business Plan Templates

A template too is a quick way to build a business plan. The template files are basically documents with the outline of the entire business approach and you just need to feed in the data specific to your non emergency transportation business. Like the software tool, the templates are also available readily online. There are innumerable free templates and in a variety of styles. You can choose the template that suits your company service best.

There are start-up business scheme templates, simple one page business approach templates, elaborate templates for funding support and much more. If you wish to have a customized business scheme layout, you can avail that too. You can check the entire lay-out of the template and decide on the one you like best. In fact, you can find some exceptionally crafted templates for free. Just fill in the business details like an application form, and get a print out. Yes, it’s that easy!

Business Scheme Books and Video Tutorials

If you have time and wish to craft your business approach on your own, then there are some very good books and business scheme construction manuals that can help you. If you don’t want to spend of purchasing books, download the eBooks. You will get some good writing tips in the books. If reading a books/ manuals seems a laborious task, then opt for video tutorials. The video tutorials teach you in a step by step process. They are easy to understand and guide you through the entire writing process. You are able to understand and put it in writing without any difficulty. Ultimately, the completed draft is an impeccably written original business approach.

Sample Business Plans

Most of time times, it becomes very easy to understand how to form & arrange the business strategies when we can actually see a medical transportation company approach sample that has already been written. That way it is easier to get an idea of the language, the structure, the document length, the various segments, how to introduce & conclude, and so on.

This is why business tactic samples are so popularly used by entrepreneurs to create their personal business approach document completed with all the intricacies. There are innumerable free samples available online. You can browse to find the most suitable and responsible non emergency medical transportation business plan sample and read it thoroughly.

Business Plan Expert Consultation

If you feel that you are cannot write a business plan and it is best to leave it in the hands of an expert that you can hire a business scheme preparation consultation. You can speak to the responsible consultant about your requirements and avail a professional experienced business plan writer. Out consulting professionals will patiently hear you out and jot down all your requirements. Therefore, the final completed copy will have each and every detail included in it without missing any data. All that you need will be incorporated and delivered to you on the pre-decided time.

In case, you need some modifications in the sample draft they will be completed precisely without delay. If you want a fresh sample then our skilled and responsible writers can provide you an apt sample document as well. They will be more than willing to create a tailor-made sample draft which you can use as it is or modify to your preference.

OGS capital can help you in this matter. We have exceptionally talented and responsible business plan creators. We can help you with building a completely customized unique business plan. It will adhere to all the norms of writing a business plan and immensely help you in running your business and progressing ahead. Since, a business plan has to be written and updated at regular intervals; you can ring us or drop an email. We will be very happy to assist you!

Download Non Medical Transportation Business Plan Sample in pdf

OGS capital writers specialize in business plan themes such as starting a self storage business , hotspot business plan , business tourism business plan , business plan for an airmall , business plan for dump truck company , drop shipping business ideas and many others.

OGSCapital’s team has assisted thousands of entrepreneurs with top-rate business plan development, consultancy and analysis. They’ve helped thousands of SME owners secure more than $1.5 billion in funding, and they can do the same for you.

4 thoughts on “ Non Medical Transportation Business Plan Sample ”

HI Hank, I throughly enjoyed and benefited from the NEMT Business plan, greatly appreciate the inputs.

Thank you for your comment. If you need assistance in writing your business plan please contact us by email: [email protected] or call us at USA +1-619-727-5304, UK +44-203-318-1069, Canada +1-613-699-7822, Australia +61-385-956-735.

medical transportation service is going to save either your or some other’s life. Moreover, these transportation are ever safer over longer distances. So, whether you just need a ride to a hospital or want to transfer to a friendly neighborhood, medical transportation is the best you should avail to.

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How To Write a Winning Non-Medical Transportation Business Plan + Template

Creating a business plan is essential for any business, but it can be especially helpful for non-medical transportation businesses that want to improve their strategy or raise funding.

A well-crafted business plan not only outlines the vision for your company, but also documents a step-by-step roadmap of how you will accomplish it. To create an effective business plan, you must first understand the components essential to its success.

This article provides an overview of the key elements that every non-medical transportation business owner should include in their business plan.

Download the Ultimate Business Plan Template

What is a Non-Medical Transportation Business Plan?

A non-medical transportation business plan is a formal written document describing your company’s business strategy and feasibility. It documents the reasons you will be successful, your areas of competitive advantage, and it includes information about your team members. Your business plan is a key document that will convince investors and lenders (if needed) that you are positioned to become a successful venture.

Why Write a Non-Medical Transportation Business Plan?

A non-medical transportation business plan is required for banks and investors. The document is a clear and concise guide of your business idea and the steps you will take to make it profitable.

Entrepreneurs can also use this as a roadmap when starting their new company or venture, especially if they are inexperienced in starting a business.

Writing an Effective Non-Medical Transportation Business Plan

The following are the key components of a successful non-medical transportation business plan:

Executive Summary

The executive summary of a non-medical transportation business plan is a one- to two-page overview of your entire business plan. It should summarize the main points, which will be presented in full in the rest of your business plan.

• Start with a one-line description of your non-medical transportation company
• Provide a summary of the key points in each section of your business plan, which includes information about your company’s management team, industry analysis, competitive analysis, and financial forecast among others.

Company Description

This section should include a brief history of your company. Include a short description of how your company began and provide a timeline of milestones your company has achieved.

If you are just starting your non-medical transportation business, you may not have a long company history. Instead, you can include information about your professional experience in this industry and how and why you conceived your new venture. If you have worked for a similar company before or have been involved in an entrepreneurial venture before starting your non-medical transportation firm, mention this.

You will also include information about your chosen non-medical transportation business model and how, if applicable, it differs from other companies in your industry.

Industry Analysis

The industry or market analysis is an important component of a non-medical transportation business plan. Conduct thorough market research to determine industry trends and document the size of your market. 

Questions to answer include:

• What part of the non-medical transportation industry are you targeting?
• How big is the market?
• What trends are happening in the industry right now (and if applicable, how do these trends support your company’s success)?

You should also include sources for the information you provide, such as published research reports and expert opinions.

Customer Analysis

This section should include a list of your target audience(s) with demographic and psychographic profiles (e.g., age, gender, income level, profession, job titles, interests). You will need to provide a profile of each customer segment separately, including their needs and wants.

For example, a non-medical transportation business’ customers may include:

• Hospitals or other medical facilities that need to transport patients to and from appointments
• Individuals who need non-emergency transportation to and from doctor’s appointments
• Retirement homes or long-term care facilities that need to transport residents to outings or events

You can include information about how your customers decide to buy from you as well as what keeps them buying from you.

Develop a strategy for targeting those customers who are most likely to buy from you, as well as those that might be influenced to buy your products or non-medical transportation services with the right marketing.

Competitive Analysis

The competitive analysis helps you determine how your product or service will be different from competitors, and what your unique selling proposition (USP) might be that will set you apart in this industry.

For each competitor, list their strengths and weaknesses. Next, determine your areas of competitive differentiation or advantage; that is, in what ways are you different from and ideally better than your competitors.

Below are sample competitive advantages your non-medical transportation business may have:

• Non-medical transportation services are typically more affordable than traditional medical transportation services
• Non-medical transportation businesses can provide a wider range of services, such as transport to and from social events, airport pickups, etc.
• Many non-medical transportation businesses have an online booking system, which makes it easy for customers to book appointments
• Non-medical transportation businesses typically have a wider service area than traditional medical transportation businesses

Marketing Plan

This part of the business plan is where you determine and document your marketing plan . Your plan should be clearly laid out, including the following 4 Ps.

• Product/Service : Detail your product/service offerings here. Document their features and benefits.
• Price : Document your pricing strategy here. In addition to stating the prices for your products/services, mention how your pricing compares to your competition.
• Place : Where will your customers find you? What channels of distribution (e.g., partnerships) will you use to reach them if applicable?
• Promotion : How will you reach your target customers? For example, you may use social media, write blog posts, create an email marketing campaign, use pay-per-click advertising, launch a direct mail campaign. Or you may promote your non-medical transportation business via word-of-mouth.

Operations Plan

This part of your non-medical transportation business plan should include the following information:

• How will you deliver your product/service to customers? For example, will you do it in person or over the phone only?
• What infrastructure, equipment, and resources are needed to operate successfully? How can you meet those requirements within budget constraints?

The operations plan is where you also need to include your company’s business policies. You will want to establish policies related to everything from customer service to pricing to the overall brand image you are trying to present.

Finally, and most importantly, in your Operations Plan, you will outline the milestones your company hopes to achieve within the next five years. Create a chart that shows the key milestone(s) you hope to achieve each quarter for the next four quarters, and then each year for the following four years. Examples of milestones for a non-medical transportation business include reaching $X in sales. Other examples include adding new vehicles or drivers, expanding into new territories, and launching new services.

Management Team

List your team members here, including their names and titles, as well as their expertise and experience relevant to your specific non-medical transportation industry. Include brief biography sketches for each team member.

Particularly if you are seeking funding, the goal of this section is to convince investors and lenders that your team has the expertise and experience to execute your plan. If you are missing key team members, document the roles and responsibilities you plan to hire for in the future.

Financial Plan

Here you will include a summary of your complete and detailed financial plan (your full financial projections go in the Appendix). 

This includes the following three financial statements:

Income Statement

Your income statement should include:

• Revenue : how much revenue you generate.
• Cost of Goods Sold : These are your direct costs associated with generating revenue. This includes labor costs, as well as the cost of any equipment and supplies used to deliver the product/service offering.
• Net Income (or loss) : Once expenses and revenue are totaled and deducted from each other, this is the net income or loss.

Sample Income Statement for a Startup Non-Medical Transportation Company

Balance sheet.

Include a balance sheet that shows your assets, liabilities, and equity. Your balance sheet should include:

• Assets : All of the things you own (including cash).
• Liabilities : This is what you owe against your company’s assets, such as accounts payable or loans.
• Equity : The worth of your business after all liabilities and assets are totaled and deducted from each other.

Sample Balance Sheet for a Startup Non-Medical Transportation Company

Cash flow statement.

Include a cash flow statement showing how much cash comes in, how much cash goes out and a net cash flow for each year. The cash flow statement should include:

• Cash Flow From Operations
• Cash Flow From Investments
• Cash Flow From Financing

Below is a sample of a projected cash flow statement for a startup non-medical transportation business.

Sample Cash Flow Statement for a Startup Non-Medical Transportation Company

Finish your business plan with an appendix section which will include:

• Your complete financial projections
• A complete list of your company’s business policies and procedures related to the rest of the business plan (marketing, operations, etc.)
• Any other documentation which supports what you included in the body of your business plan.

Writing a good business plan gives you the advantage of being fully prepared to launch and/or grow your non-medical transportation company. It not only outlines your business vision but also provides a step-by-step process of how you will accomplish it.

A well-written medical transportation business plan is an essential tool for any new business owner. In this article, we have provided tips for writing a winning medical transportation business plan as well as a template that you can use as a starting point.  

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Example of a Medical Transportation Business Plan

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Steps to Start Your Own Contract Driving Business

How to start a shuttle business, how to make money transporting vehicles.

• Writing a Business Plan for a Halfway House
• How to Start an Airport Shuttle Service With a Family Minivan

Medical transportation companies offer a much-needed service for people who are unable to drive themselves to medical appointments or healthcare facilities. Before you jump into the transportation business, spend the time to create a business plan. A detailed plan helps you outline what’s required to get your business started, such as the vehicles and staff you need to make your operation run while also helping you figure out the ways to make the business profitable.

Describing Operating-Expense Items

List details about the types of services you plan to offer, such as picking up people at their homes, at assisted living facilities or at healthcare facilities. Explain how you plan to offer these services, including registering with your state and contracting with Medicaid. Mention the types of licenses you need, such as special state permits and local city requirements for offering medical transportation services.

Describe the insurance policies required, including liability and vehicle coverage. Talk about the equipment you need to run your business, such as vehicles that meet your state’s safety regulations and hydraulic lifts to meet the specific needs of your clients.

Target Market and Market Potential

Provide a description of the market potential, such as the non-emergency medical transportation plan developed for Lake County, California. This plan explains that more than one in five people over the age of 65 do not drive due to reasons such as poor health, no access to a car or limited mental abilities. This provides a general idea of the market before you review census data for your area to further determine market potential. Identify the target market for your services, such as senior citizens or disabled people who cannot drive to medical appointments and require more help than regular transportation services provide.

Employees and Organizational Structure

Talk about the management and employees you plan to hire to operate your business and provide daily services. Explain your operations manager qualifications and education, such as medical training, a business background and experience in the medical transportation field. Describe the drivers you expect to hire, such as those with clean records who also have medical training.

Marketing and Promotional Plan

Identify ways to promote your business, such as becoming a state-registered business so government agencies provide your contact information when they work with people who need transportation services. Advertise your transportation services to retirement and assisted living facilities as well as medical offices.

Offer to make presentations to local senior citizen community groups. List your business with websites that help people find transportation, such as Paratransit Watch. Sign up for a free listing on Google Maps so your business is listed when people look up medical transportation services.

Projected Income and Loss Statements

Develop projected income and loss statements that show your expenses and how you plan to pay for these expenses. Include the costs of your vans and ambulances as well as any specialized equipment that goes into them. Include the wages and benefits you plan to pay your drivers as well as expenses such as office equipment, computers and software required to make transportation schedules and track payments.

Calculate how many clients you need to transport each week to pay for your expenses and grow your business. This will help determine your profit.

• SBA.gov: Resources for Starting a Non-Emergency Medical Transportation Business
• Community Transportation Association: Medical Transportation Toolkit and Best Practices
• Lake County/City Area Planning Council: Non-Emergency Medical Transportation Plan for Lake County, California

Nancy Wagner is a marketing strategist and speaker who started writing in 1998. She writes business plans for startups and established companies and teaches marketing and promotional tactics at local workshops. Wagner's business and marketing articles have appeared in "Home Business Journal," "Nation’s Business," "Emerging Business" and "The Mortgage Press," among others. She holds a B.S. from Eastern Illinois University.

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How to Scale Your NEMT Business: 10 Effective Strategies

• Last Updated: September 19, 2023

• Understanding the NEMT industry and its role in healthcare access is essential for scaling your NEMT business.
• Market research helps identify demand, target demographics, and expansion opportunities for your NEMT services.
• Developing a comprehensive business plan and leveraging technology to optimize efficiency and support scalability.

Are you in the business of providing non-emergency medical transportation (NEMT) to those who have medical requirements or mobility issues? With the increase in the aging population and the rise in healthcare demands, scaling your NEMT business has become more important than ever. 

The American Hospital Association recently released numbers showing that over 3.6 million Americans miss medical visits because of transportation problems. You, as a NEMT provider, play a crucial role in bridging this gap and ensuring that patients receive prompt medical treatment. However, scaling your NEMT business and expanding your service coverage is essential to meet the rising demand.

So, in this comprehensive guide, we’ll learn about how to scale NEMT business . We will look at strategic approaches, best practices, and essential factors for effectively scaling your NEMT business.

Table of Content

• Choose the Right Scaling Approach for Your Business Model
• Market Research and Demand Analysis
• Develop a Comprehensive Business Plan
• Fleet Expansion and Vehicle Selection
• Build Strategic Partnerships
• Implement Technology and Route Optimization Solutions
• Provide Excellent Customer Service
• Develop a Strong Online Presence and Marketing Strategy
• Financial Management and Scalability
• Compliance and Legal Considerations

1. Choose the Right Scaling Approach for Your Business Model

Different businesses need different scaling approaches, and NEMT businesses are no exception. Therefore, it’s critical to pick the approach that best suits your business model and growth objectives. 

To choose the scaling approach that is best for your NEMT business, take into account the following:

• Bootstrapping: Bootstrapping is the practice of growing your business with minimal external funding. Startups frequently employ this strategy in order to solidify their business model before looking for external funding. Bootstrapping enables you to keep control of your business but may result in a slower growth rate due to resource constraints.
• Slow scaling: Slow scaling focuses on optimizing important elements of your business before expanding further. This approach uses incremental growth, making sure each stage is sound before going on to the next. Slow scaling provides for careful management and reduces the risk of overwhelming your operations.
• Fast scaling: Fast scaling is an aggressive strategy that entails quickly growing your business to gain market dominance. Significant resources, such as financial investments and operational competencies, are needed for this strategy. Rapid growth results from fast scaling; however, this can make infrastructure and quality maintenance difficult.
• Blitzscaling: To gain a significant market share, a business must grow quickly. It entails taking on more risk and putting speed ahead of efficiency. Companies looking for industry disruption frequently employ this strategy, which necessitates substantial resources. However, blitzscaling may entail compromising short-term profitability.

When choosing a scaling approach, take into account the unique characteristics of your business, the market conditions, and your growth objectives. Keep in mind that the approach you’ve chosen can be adjusted as the business grows and market conditions change.

2. Market Research and Demand Analysis 

Conducting market research is crucial for understanding the potential market and target demographics for NEMT services in your local area. By identifying the target audience, you can tailor your services to meet their specific needs effectively.

Here are some steps to explore the potential market and conduct a demand analysis:

• Study the demographics of your area , including the number of elderly residents, people with disabilities, and those with limited access to transportation.
• Identify healthcare facilities in the region to understand their location and the volume of patients they serve to gauge the demand for NEMT services.
• Survey potential clients to gauge their transportation needs, preferences, and challenges. 
• Partner with healthcare providers to gain insights into patients’ needs for transportation services. 

By analyzing the data obtained through market research, you can identify potential areas for expansion. It will also help you develop a well-informed business strategy to meet the growing demand for NEMT services in your region.

3. Develop a Comprehensive Business Plan

A well-structured business plan plays an essential role in guiding your scaling efforts. Your NEMT business plan should include specific goals, objectives, and financial projections. You can remain on track and make wise decisions during the scaling process by creating a timeline for expansion and establishing a clear vision.

Here’s how to draft a thorough business plan for your NEMT business:

• Define your goals: Clearly state your short- and long-term goals for expanding the NEMT business.
• Market analysis: Research your area’s target demographics, competitors, and the NEMT industry.
• Services and value proposition: Describe your NEMT services and emphasize what distinguishes your business from others.
• Marketing strategy: Outline your strategy for bringing in and retaining customers through both online and offline channels.
• Financial projections: Make revenue and expenditure projections to determine the required resources.
• Organizational structure: Create your business’s organizational structure by defining the key roles and responsibilities.
• Technology and operations: Explain how technology will help your NEMT operations.
• Risk Management and Compliance: Address potential risks and ensure regulatory compliance.
• Timeline for expansion: Establish a reasonable timeline for scaling your NEMT business.
• Review and update: Regularly assess your business plan and make necessary updates.

4. Fleet Expansion and Vehicle Selection

Scaling your NEMT business significantly depends on growing your fleet. It’s critical to look into several vehicle types, such as stretcher vans, sedans, and wheelchair-accessible vans, in order to suit a range of patient requirements. Additionally, frequent vehicle maintenance and upgrades will ensure your customers’ safety and comfort.

When increasing your fleet and selecting NEMT vehicles, keep the following things in mind:

• Analyze the demand in your target market
• Select vehicles catering to diverse needs (e.g., wheelchair-accessible vehicles, stretcher vans, sedans)
• Place emphasis on eco-friendly, comfortable, and safe options
• Choose between leasing and purchasing
• Ensure scalability and flexibility
• Update business insurance and get the required licenses
• Provide extensive driver training
• Use GPS tracking to manage your fleet more effectively

5. Build Strategic Partnerships

Your NEMT business can greatly benefit from forming partnerships with insurance companies, healthcare providers, and other stakeholders. 

You can ensure a consistent flow of customers and income through networking, pitching your services, and negotiating long-term medical transportation contracts . 

Your credibility and reputation in business will increase as a result of working with healthcare providers. It will further expand your service offerings, broaden your clientele, and provide you with a competitive edge in the market.

6. Implement Technology and Route Optimization Solutions

Scaling Non-Emergency Medical Transportation (NEMT) businesses requires a strategic combination of technology implementation and route optimization solutions . Embracing technology helps businesses operate more efficiently and improves the customer experience. 

NEMT providers can streamline booking procedures, communicate easily with drivers and customers, and gather useful data for informed decision-making by using digital solutions. 

Aside from that, including route optimization NEMT software improves trip planning, cuts down on empty miles, and lowers fuel expenses. Even with constrained timelines and last-minute modifications, this ensures timely and reliable transportation. 

Additionally, real-time tracking is possible thanks to GPS integration, which also improves visibility and provides proof of service. 

NEMT businesses can ultimately satisfy increasing demand, enhance overall performance, and give their customers better service by utilizing technology and route optimization.

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7. Provide Excellent Customer Service

Excellent customer service is essential for scaling a Non-Emergency Medical Transportation (NEMT) business effectively. The overall passenger experience is improved by exceptional customer service, which also fosters loyalty, trust, and favorable word-of-mouth recommendations. 

Here are some strategies for delivering exceptional customer service:

• When interacting with passengers, show them empathy, compassion, and respect for their individual medical requirements and mobility issues.
• Make sure there is clear communication and that inquiries or concerns are promptly addressed.
• Drivers and employees should get specialized training in customer service, with an emphasis on decency and respect.
• Provide specialized training, such as sensitivity training and first aid/CPR certification, to deal with circumstances that can arise during NEMT trips.
• By using intuitive online platforms, mobile applications, or dedicated phone lines, you can make the booking process easier.
• React quickly to inquiries about bookings and send timely confirmation details.
• Implement feedback methods, such as questionnaires or post-trip assessments, to collect consumer feedback. 
• Pay close attention to customer feedback and complaints and utilize them to identify areas that require improvement.
• Personalize client experiences by keeping preferences in mind and catering to their specific requests.
• Take into account value-added services like providing amenities, WiFi, or collaborating with nearby healthcare facilities for bundled packages.

8. Develop a Strong Online Presence and Marketing Strategy

In order to scale your Non-Emergency Medical Transportation (NEMT) business, you need to use efficient marketing and branding strategies. You can draw more clients and set yourself apart from competitors by advertising your services, raising brand recognition, and fostering trust with your target audience. 

Here are some key considerations for your marketing efforts:

• Building a professional website: To exhibit your NEMT services, fleet, and value proposition to potential customers, you must create a professional website.
• Search Engine Optimization (SEO): Using SEO strategies increases the visibility of your website in search engine results, boosting organic traffic and drawing in more prospective customers.
• Content marketing: By creating informative and useful content, such as blog posts and articles, you can engage and educate your target audience while demonstrating your industry expertise.
• Social media marketing: By being active on the right social media platforms, you can share information about your NEMT services with a wider audience and spread updates, news, and engaging content.
• Online advertising: You can target particular demographics and geographic areas by using online advertising platforms, which will increase the visibility of your NEMT services.
• Online review management: Keeping a good online reputation requires effective management of online reviews. You can demonstrate your commitment to client satisfaction by encouraging positive reviews and swiftly responding to any negative ones.
• Track and analyze key metrics: Tracking crucial indicators, such as website traffic, conversion rates, and customer acquisition costs, can provide you with insights into how effective your online marketing is. This enables you to make data-driven decisions and optimize your strategy.

9. Financial Management and Scalability

NEMT business scaling requires meticulously tracking your financial performance. To allow expansion while maintaining financial stability, carefully adjust prices and expenses. If you want to support your growth plans, think about available financing options like grants or loans.

In order to manage your finances and attain scalability, take into account the following factors:

• Keep track of your finances , including revenue, expenses, and cash flow.
• Create a thorough budget and forecasts to account for business growth.
• Use a pricing plan that strikes a balance between affordability and profitability.
• To increase profitability, reduce costs , and boost operational efficiency.
• Regularly analyze your finances to identify trends, opportunities, and threats.
• Explore your financing options for your growth objectives.
• Assess your business model’s capability for scalability, taking into account staffing and the size of your fleet.
• To improve financial stability, diversify your revenue streams .
• Consult with financial professionals who have experience in the industry you operate in.
• Review and adjust your financial model on a regular basis to maintain long-term stability and growth.

10. Compliance and Legal Considerations

Compliance with relevant regulations and licensing requirements is critical for NEMT services. Stay updated on industry standards and obtain the necessary permits and certifications to operate legally and ethically.

When operating a NEMT business, ensure compliance with regulations and legal requirements by:

• Staying updated on relevant regulations.
• Obtaining necessary permits and licenses.
• Complying with healthcare privacy laws like HIPAA.
• Securing appropriate insurance coverage.
• Adhering to vehicle safety standards.

NEMT, short for Non-Emergency Medical Transportation, offers transportation services to individuals with medical needs. It is critical for the healthcare industry since it enables access to medical appointments and treatments, improving healthcare access and health outcomes.

The target audience of NEMT business includes individuals with medical requirements, the elderly, those with disabilities or limited mobility, as well as healthcare providers, insurance providers, and senior care facilities for partnerships and referrals.

Key challenges when scaling a NEMT business include fleet management, ensuring driver availability and training, adhering to regulations, maintaining service quality as the client base expands, managing operational costs, and developing partnerships with healthcare providers and insurance companies.

Suitable vehicles for NEMT service include wheelchair-accessible vans, stretcher vans, sedans, and other vehicles that adhere to safety and accessibility standards.

You can measure the success of your scaling efforts through key performance indicators, such as customer satisfaction, on-time performance, revenue growth, client retention, and profitability.

Additional services that you can offer to diversify your NEMT business can include non-medical transportation, group transportation, airport transportation, courier services, and staff shuttle services in partnership with healthcare facilities.

Wrapping Up

One of the most important steps you can take to satisfy the rising need for accessible healthcare transportation is to scale your non-emergency medical transportation (NEMT) business. You can achieve steady growth and have a positive impact on the healthcare ecosystem by comprehending the NEMT sector and taking into account the key concepts covered in this blog.

Prioritize quality, safety, and customer satisfaction as you proceed along the scaling path. In order to improve the entire experience for customers and stakeholders, you should continually evaluate your operations, solicit feedback, and make the required improvements. 

Your NEMT business can thrive and help to increase access to healthcare if you remain adaptive, proactive, and committed to providing excellent services.

Rakesh Patel, author of two defining books on reverse geotagging, is a trusted authority in routing and logistics. His innovative solutions at Upper Route Planner have simplified logistics for businesses across the board. A thought leader in the field, Rakesh's insights are shaping the future of modern-day logistics, making him your go-to expert for all things route optimization. Read more.

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Non-Emergency Medical Transportation

Non-emergency medical transportation business start-up guide.

Discover everything you need to know about starting a Non-Emergency Medical Transportation (NEMT) business. This book was created to help you navigate the details of opening and growing a NEMT. The Non-Emergency Medical Transportation Business Start-Up Guide provides up to date information on starting a NEMT business. A step-by-step guide simplifies the process of meeting county, state, and federal requirements for operating your business.

Backed by many years of experience, the manual provides detailed information on:

• State-Specific Contracting Information
• Medicaid Service Coverage
• A NEMT Business Plan
• NEMT Vehicle Requirements
• Vehicle Purchasing Tips
• Private Pay Pricing
• Service Diversification,
• Driver-Dispatch Communications Systems
• Risk Management
• Human Resources Tools
• Driver and Attendant Requirements
• Success-Proven Marketing Strategies
• Relevant Forms
• . . and much more.

This book is available in paperback format and e-book (instant download) format.

Non-emergency Medical Transportation Policies And Procedures Manual

Need all the sample policies and procedures to create your NEMT manual? This Non-Emergency Medical Transportation Policies and Procedures Manual has been prepared to help prospective NEMT owners become and stay compliant with NEMT regulations. Some states also require the submission of written NEMT policies and procedures as part of the licensing process. This manual has all the sample policies that are easy to understand and can be customized to meet the unique needs of your operations.

It contains policies and forms for:

• Daily Management and Operations
• Personnel Policies
• Staff Orientation
• Vehicle Maintenance
• Service Planning
• Quality Control

This manual is available in e-book (instant download) format and Flash Drive for easy editing.

POLICIES AND PROCEDURES TABLE OF CONTENTS

Organization and administration policies and procedures.

• 1.1 Standard Operating Procedures Manual Policy
• 1.2 Review and Development of New Policy and Procedures
• 1.3 Administrator and Designated Alternative Policy
• 1.4 Business Locations Policy
• 1.5 Insurance Coverage Policy
• 1.6 Advertising Policy
• 1.7 Release of Information Policy
• 1.8 Maintenance of Records Policy
• 1.9 Operation and Administration Policy
• 1.10 Mobile Phone Policy
• 1.11 Disaster Planning and Recovery Plan
• 1.12 Quality Improvement Policy

SERVICE POLICIES AND PROCEDURES

• 2.1 Patient Care Reports Policy
• 2.2 Non- Discrimination Policy
• 2.3 Child and Elder Abuse Reporting Policy
• 2.4 Reportable Events Policy
• 2.5 Vehicle Safety Policy
• 2.6 Physical Behavioral Restraints Policy
• 2.7 Guide Dogs Policy
• 2.8 Patient Restrictions Policy
• 2.9 Oxygen Administration Policy
• 2.10 Patient Transport Devices Policy
• 2.11 Ramps and Lifts Policy
• 2.12 Patient Compartment Requirements and Dimensions Policy
• 2.13 Vehicle Markings and Emergency Warning Devices Policy
• 2.14 Two-Way Communications Policy
• 2.15 Transporting Children Policy
• 2.16 Customer Complaint Policy
• 2.17 Notice of Private Practice Policy
• 2.18 Daily Trip Log

MAINTENANCE POLICIES AND PROCEDURES

• 3.1 Biomedical Equipment Testing and Maintenance Policy
• 3.2 Automated External Defibrillator Reporting Policy
• 3.3 Vehicle PIOOS (Provider-Initiated-Out-of-Service) logs and Maintenance Policy
• 3.4 Vehicle Registration Policy
• 3.5 Vehicle Sanitation Policy
• 3.6 Vehicle Heater/Air Conditioner Policy
• 3.7 Vehicle Chassis, Body and Components Policy
• 3.8 Vehicle Carbon Monoxide Concentrations Policy
• 3.9 Pneumatic Testing Policy
• 3.10 Pre-Trip Vehicle Inspection Policy

PERSONNEL POLICIES AND PROCEDURES

• 4.1 Minimum Crewmember Requirements Policy
• 4.2 Crewmember Competency Policy
• 4.3 Personal Crewmember Safety Policy
• 4.4 Violence in the Workplace Prevention Policy
• 4.5 Harassment Policy
• 4.6 Communication of Chemical Hazard Policy
• 4.7 Required Crewmembers Policy
• 4.8 Crewmember Duties Policy
• 4.9 Driver Qualification Policy
• 4.10 Employees' Responsibilities in Cooperating with Inspections Policy
• 4.11 Pre-Employment Inquiries/Criminal Offender Record Information (CORI) Policy
• 4.12 Personnel Files Policy
• 4.13 Back Safety Policy
• 4.14 Performance Evaluation Policy
• 4.15 Drug Testing Policy
• 4.16 Disciplinary Action Policy
• 4.17 Smoking Policy
• 4.18 Jury Duty Policy
• 4.19 Military Leave Policy
• 4.20 Gift and Gratuities Policy
• 4.21 Driver Training
• 4.22 License/Certification Verification

NEMT FORMS TABLE OF CONTENT

• 1. Authorization to Release Protected Health Information
• 2. Background Check Release Form
• 3. Client Invoice Form
• 4. Client Satisfaction Survey Form
• 5. Client Service Plan Agreement Form
• 6. Client Service Schedule
• 7. Daily Trip Log Form
• 8. Daily Vehicle Status Log
• 9. Driver Job Description
• 10. Drug Testing Consent Form
• 11. Employee Counseling Form
• 12. Employee Satisfaction Survey Form
• 13. Employee Statement of Confidentiality
• 14. Employee Time Sheet
• 15. Employment Application Form
• 16. Employment Termination Contract
• 17. Hepatitis B Immunization Consent
• 18. Incident Report Form
• 19. Independent Contractor Agreement Form
• 20. Job Offer Letter
• 21. License Verification Form
• 22. NEMT Contract Agreement Form
• 23. Notice to Employee of Suspension Without Pay
• 24. Patient Care Report Form
• 25. Patient Complaint Form
• 26. Payroll Deduction Authorization Form
• 27. Pre-Trip Daily Inspection Report
• 28. Pre-employment Checklist
• 29. Reference Release Form
• 30. Sample Brochure
• 31. Termination of Contract Form
• 32. Trip Confirmation Sheet
• 33. Trip Documentation Sheet
• 34. Trip Request Form
• 35. Vehicle Aide Job Description
• 36. Vehicle Inspection and Maintenance Form

Customized Non-emergency Medical Transportation Policies And Procedures Manual

Plan for a smooth operation of your non-emergency medical transportation business with our customized policies and procedures manual. Policies and procedures are an essential component of a NEMT business. It’s a necessary roadmap for the day-to-day operation of your business. Compiled by experts with over 18 years of experience, the Customized Non-Emergency Medical Transportation Policies and Procedures Manual will address all applicable state regulations, broker requirements, federal and state labor laws. Included in this manual are forms and templates for the daily operations of the NEMT business. Our 5-step quality process assures the content of the policy manual accurately reflect the regulations and standards. The manual is available in e-book format and hardcopy.

The Customized Non-Emergency Medical Transportation Policies and Procedures Manualis available in e-book (instant download) format and Flash Drive for easy editing.

Non-emergency Medical Transportation Employee Handbook

The Non-Emergency Medical Transportation Employee Handbook was written for just NEMT companies. It provides a thorough and consistent way to communicate your policies and set expectations with your employees. The handbook addresses specific polices that your drivers and crewmembers need to know to comply with regulations and standards. Developed by HR and management professionals, the handbook explains your NEMT employee policies in simple terms. It presents a standardized approach to providing information and reducing ambiguities and difficulties that might arise from unwritten or inconsistent policies or lack of proper communication.

The Non-Emergency Medical Transportation Employee Handbook incorporates all applicable federal employment laws and built-in state employment resources to help you customize the handbook.

In a few easy steps, you can print and distribute the handbook or save it as a PDF, which can be distributed via email or posted on the web for your employees to access.

The non-emergency medical transportation employee handbook addresses:

• Company information
• Equal employment opportunity
• General principles
• Handbook for employees
• Director’s authority
• Call reports
• Due process corrective discipline
• Driver/aide physical performance test
• Exemplary performance guidelines
• Sexual harassment
• Hiring of relatives
• Professional appearance
• Employee personnel files
• Employee personal data sheet
• Employee badge
• Solicitation and collection
• Eating, drinking, and smoking
• Cell phones
• Bad weather
• Assignments
• Conditional assignment
• Open route assignments
• Assignment of vehicles
• Duty performance
• Absenteeism and tardiness
• Leave of absence
• Maternity leave
• Military leave
• Family & medical leave act
• Military family leave
• Pay time/time clocks
• Scheduled time
• Time adjustments
• Time exaggeration
• Salary information
• Payroll schedule
• Payroll deductions
• Alcohol and drug policy
• Dui arrests (cdl)

Specific alcohol and drug testing guidelines and rules

• Drug testing
• Alcohol testing
• Types of testing
• Testing procedures
• Reasonable suspicion testing
• Random testing
• Positive test results
• Human relations
• Basic principles of human relations
• Driver guidelines
• Certification requirements
• Commercial drivers license (check state regulations if required)
• Motor vehicle records check
• Annual physical examination
• Driver training requirements
• Motor vehicle record (mvr)
• Preventable accident/moving citation
• Guiding principles for driving
• Company rules for vehicle drivers
• Mirror adjustment
• Danger zone
• Backing procedures
• Road courtesy
• Official times
• Following other vehicles
• Speed limits and traffic laws
• Slow driving
• Flashing traffic lights
• Railroad tracks
• Strobe light use
• Low water crossings
• No idle policy
• Passing loading/unloading vehicles
• Vehicle doors
• Unauthorized personnel and vehicles
• Parking and keys
• Use of company vehicles
• Decorations on vehicles
• Client discipline, injuries and accidents
• Child abuse and neglect
• Emergency preparedness
• Tornado watches and warnings
• Safety rules during a tornado
• Hydroplaning
• Non-weather emergencies
• Fallen electrical power lines
• Night driving
• Steering failure
• Brake failure
• Stuck gas pedal
• Headlight failure
• Windshield wiper failure

Maintenance and inspection responsibilities for drivers

• Pre-trip/post-trip inspection
• Maintenance requests
• State safety inspection sticker
• Interior/exterior washing of vehicles
• Fueling procedures
• Striking tree limbs and other objects
• Emergency procedures for mechanical breakdown
• Accident procedures
• Emergency procedure and equipment
• Housekeeping duties
• Post-trip duties
• Teamwork-shared responsibilities
• Minimum trip time/cancellations and no show
• Loading items on trip
• Fuel/clean vehicle
• Classes of preventable accidents:
• Backing accidents:
• Intersection accidents
• Pedestrian accidents
• Rear-end collisions:
• Traffic lane encroachment accidents:
• Accidents resulting from mechanical condition:
• Accidents with fixed rail vehicles:
• Collisions with stationary objects, non-collision accidents, unattended vehicle accidents and miscellaneous accidents:
• Accidents blamed on adverse weather conditions:
• Vehicle driver job description
• Sample trip ticket

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UnitedHealthcare New Mexico Turquoise Care - Glossary

Abuse happens when providers or members do things that do not follow good financial, business or medical standards. This can result in unnecessary costs and can result in payment for services or treatment that are not medically necessary. It can result in services that do not meet professionally recognized standards for health care. Costs that are not necessary because of bad management or practices.

Adult Care Home

A licensed residential care setting with seven or more beds for elderly or disabled people who need some additional supports. These homes offer supervision and personal care appropriate to the person’s age and disability.

Advance Directive

A written set of directions about how medical or mental health treatment decisions are to be made if you lose the ability to make them for yourself.

Adverse Benefit Determination

A decision your health plan can make to deny, reduce, stop or limit your health care services.

If the health plan makes a decision you do not agree with, you can ask them to review it. This is called an “appeal.” Ask for an appeal when you do not agree with your health care service being denied, reduced, stopped or limited. When you ask your health plan for an appeal, you will get a new decision within 30 days. This decision is called a “resolution.” Appeals and grievances are different.

Behavioral Health Services

Behavioral health services may include behavior management, group, family and individual therapy and counseling, and emergency/crisis services.

A set of health care services covered by your health plan.

Care Coordination

A service where a care coordinator or care manager helps organize your health goals and information to help you achieve safer and more effective care. These services may include, but are not limited to, identification of health service needs, determination of level of care, addressing additional support services and resources or monitoring treatment attendance.

Care Management

A service where a care manager can help you meet your health goals by coordinating your medical, social and behavioral health services and helping you find access to resources like transportation, healthy food and safe housing.

Care manager

A health professional who can help you meet your health goals by coordinating your medical, social and behavioral health services and helping you find access to sources like transportation, healthy food and safe housing.

Children's screening services

A medical examination to monitor how a child is developing. Screening services can help identify concerns and problems early. The screenings assess social/emotional behavior, vision and hearing, motor skills and coordination, cognitive abilities, language and speech.

Dissatisfaction about your health plan, provider, care or services. Contact your health plan and tell them you have a “complaint” about your services. Complaints and appeals are different.

 An amount you pay when you get certain health care services or a prescription.

County Department of Social Services (DSS)

The local (county) public agency that is responsible for determining eligibility for Medicaid.

Covered Services

Health care services that are provided by your health plan.

Durable Medical Equipment

Certain items (like a walker or a wheelchair) your doctor can order for you to use at home if you have an illness or an injury.

Early and Periodic Screening, Diagnostic and Treatment (EPSDT)

The Early and Periodic Screening, Diagnostic and Treatment (EPSDT) benefit provides comprehensive and preventive health care services for children younger than age 21 who are enrolled in Medicaid.

A Medicaid benefit that provides comprehensive and preventive health care services for children under 21 who receive Medicaid. When children need medical care, services are not limited by United Healthcare Community Plan of New Mexico's coverage policies. Medicaid makes sure that members under age 21 can get the medical care they need, when they need it, including health care services to prevent future illnesses and medical conditions. 

Early Intervention

Services and support available to babies and young children with developmental delays and disabilities and their families. Services may include speech and physical therapy and other types of services.

Emergency Department Care

Care you receive in a hospital if you are experiencing an emergency medical condition.

Emergency Medical Condition

A situation in which your life could be threatened, or you could be hurt permanently if you do not get care right away.

Emergency Room (ER) or Emergency Department (ED)

Means a portion of the hospital where emergency diagnosis and treatment of illness or injury is provided.

Family Planning Services

You are covered for services that help you manage the timing of pregnancies. These include birth control products and procedures.

A formulary (also called a Preferred Drug List) is a list of medicines that a health plan will cover.

United Healthcare Community Plan of NM provides program specifically for our Native American Population within Turquoise Care called “Four Winds”.

When a person is dishonest on purpose. This means they know or should know that what they are doing could result in some benefit to them or another person that they are not supposed to get.

A grievance is an issue or problem you have with your health plan, provider or health services. If you are unhappy with the care you are getting, you or someone acting for you can file a grievance with UnitedHealthcare. You can also file a grievance if you are not happy with UnitedHealthcare.

Habilitation Services and Devices

Health care services that help you keep, learn or improve skills and functioning for daily living.

Health Insurance

A type of insurance coverage that pays for your health and medical costs. Your Medicaid coverage is a type of insurance.

Health Plan

The Company providing you with health care services.

Home Health Care

Certain services you receive outside a hospital or a nursing home to help with daily activities of life, like home health aide services, skilled nursing or physical therapy services.

Hospice Services

Special services for patients and their families during the final stages of terminal illness and after death. Hospice services include certain physical, psychological, social and spiritual services that support terminally ill individuals and their families or caregivers.

Hospital Outpatient Care

Services you receive from a hospital or other medical setting that do not require hospitalization.

Hospital Services

You’re covered for hospital stays. You’re also covered for outpatient services. These are services you get in the hospital without spending the night.

Hospitalization

Admission to a hospital for treatment that lasts more than 24 hours.

In-network provider or participating provider

A provider that is in your health plan’s provider network.

Institution

A Health care facility or setting that may provide physical and/or behavioral supports. Some examples include, but are not limited to, Intermediate Care Facility for Individuals with Intellectual Disabilities (ICF-IID), Skilled Nursing Facility (SNF) and Adult Care Home (ACH).

Laboratory services

Covered services include tests and X-rays that help find the cause of illness. 

Lead Testing

The doctor will need to do a blood test to make sure your child does not have too much lead. Your child should be checked at 12 months and 24 months of age or if they have never been checked. 

Legal Guardian or Legally Responsible Person

A person appointed by a court of law to make decisions for an individual who is unable to make decisions on their own behalf (most often a family member or friend unless there is no one available, in which case a public employee is appointed).

Local Management Entity/Managed Care Organization (LME-MCO)

The organization providing behavioral health services to beneficiaries in the NM Turquoise Care program.

Care provided in the home, in community-based settings or in facilities to help individuals with certain health conditions or disabilities with day-to-day activities. LTSS includes services like home health and personal care services. LTSS is not covered for children receiving NM Turquoise Care.

Managed Care

A health care program where New Mexico contracts with health plans, called managed care organizations (MCOs), to arrange for integrated and coordinated physical, behavioral health and other health services for Medicaid and NM Turquoise Care beneficiaries.

Medicaid is a health coverage program. The program helps some families or individuals who have low income or serious medical problems. It is paid with federal, state and county dollars and covers many physical health, behavioral health.

Medically Necessary

Medical services, treatments or supplies that are needed to diagnose or treat an illness, injury, condition, disease or its symptoms and that meet accepted standards of medicine.

Your plan covers prescription drugs for members of all ages. Also covered: insulin, needles and syringes, birth control, coated aspirin for arthritis, iron pills and chewable vitamins.

A person enrolled in and covered by a health plan.

Network Provider

A group of doctors, hospitals, pharmacies and other health professionals who have a contract with your health plan to provide health care services for members.

Non-Covered Services

Those medical and health care services, equipment and supplies which are not covered by your plan.

Non-Emergency Medical Transportation (NEMT)

Transportation your plan can arrange to help you get to and from your appointments, including personal vehicles, taxis, vans, mini-buses, mountain area transports and public transportation.

Ongoing course of treatment

When a member, in the absence of continued services, reflected in a treatment or service plan or as otherwise clinically indicated, would suffer serious detriment to their health or be at risk of hospitalization or institutionalization.

Ongoing special condition

A condition that is serious enough to require treatment to avoid possible death or permanent harm. A chronic illness or condition that is life-threatening, degenerative, or disabling and requires treatment over an extended period. This definition also includes pregnancy in its second or third trimester, scheduled surgeries, organ transplants, scheduled inpatient care or being terminally ill.

Out-of-network provider or non-participating provider

A provider that is not in your health plan’s provider network.

Palliative care

Specialized care for a patient and family that begins at diagnosis and treatment of a serious or terminal illness. This type of care is focused on providing relief from symptoms and stress of the illness with the goal of improving quality of life for you and your family.

Personal Care Services

When your child’s doctor wants a caregiver to help your child with eating, bathing, dressing and toileting. 

A person who is qualified to practice medicine.

Physician Services

Health care services you receive from a physician, nurse practitioner or physician assistant.

Company providing you with health care services.

Pregnancy health care for a mother who has just given birth to a child.

Pre-authorization

Means approval necessary prior to the receipt of care. May also be referred to as prior authorization or precertification.

Preferred Drug List (PDL)

This is a list of drugs covered under your plan. You can find the complete list in your formulary, or online at myuhc.com/communityplan/nm .

The amount you pay for your health insurance every month. Most Medicaid and NM Turquoise Care beneficiaries do not have a premium.

Prenatal care

Pregnancy health care for expectant mothers, prior to the birth of a child.

Prescription Drug Coverage

Refers to how the health plan helps pay for its members’ prescription drugs and medications.

Prescription Drugs

A drug that, by law, requires a provider to order it before a beneficiary can receive it.

Primary Care

Services from a primary care provider that help you prevent illness (check-up, immunization) to manage a health condition you already have (like diabetes).

Primary Care Provider (PCP) or Primary Care Physician

The doctor or clinic where you get your primary care (immunizations, well-visits, sick visits). Your PCP should also be available after hours and on weekends to give you medical advice. They also refer you to specialists (cardiologists, behavioral health providers) if you need it. Your PCP should be your first call for care before going to the emergency room.

Primary care services

You are covered for all visits to your Primary Care Provider (PCP). Your PCP is the main doctor you will see for most of your health care. This includes checkups, treatment for colds and flu, health concerns and health screenings.

Private duty nursing

When your child’s doctor wants a nurse to provide care at home or at school. 

A health care professional or a facility that delivers health care services, like a doctor, hospital or pharmacy.

Provider Directory

The directory lists addresses and phone numbers of our in-network providers.

A documented order from your provider for you to see a specialist or receive certain medical services.

Rehabilitation Services and Devices

Health care services and equipment that help you recover from an illness, accident, injury or surgery. These services can include physical or speech therapy.

Service Limit

The maximum amount of a specific service that can be received.

Skilled Nursing Care

Health care services that require the skill of a licensed nurse.

Specialist services

A provider who is trained and practices in a specific area of medicine.

State Fair Hearing

When you do not agree with your health plan’s resolution, you can ask for the State of NM HSD to review it.

Substance use

A medical disorder that includes the misuse or addiction to alcohol and/or legal or illegal drugs.

Use of two-way real-time interactive audio and video to provide and support health care services when participants are in different physical locations.

Transition of care

Process of assisting you to move between health plans or to another Medicaid program. The term Transition of Care also applies to the assistance provided to you when your provider is not enrolled in the health plan.

Urgent Care

Care for a health condition that needs prompt medical attention but is not an emergency medical condition. You can get urgent care in a walk-in clinic for a non-life-threatening illness or injury.

Value added benefits

United Healthcare will provide extra services called “Value Added Benefits”. These are extra benefits are offered outside of regular Medicaid benefits.

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Learn more about New Mexico Turquoise Care

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