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CHAPTER 3 -4 AEL JARY M. VERANO

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Chapter 4 PRESENTATION, ANALYSIS, AND INTERPRETATION OF DATA

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Advances in Social Sciences Research Journal

Allain D Fonte , Donna Mae E. Tulaytay

This research study aims to investigate the level of satisfaction among residents of isolated mountain barangays in Cebu City regarding healthcare services. The identified barangays for this study are Bonbon, Sudlon 1, Sudlon 2, and Sinsin. By distributing survey questionnaires to randomly selected participants from each barangay, the study sought to assess residents' satisfaction levels with respect to healthcare services provided within their respective communities. The study employed a mixed-methods approach, incorporating both quantitative and qualitative data collection techniques. The questionnaires were designed to measure various aspects of healthcare services, including accessibility, quality of care, healthcare personnel, facilities, and overall satisfaction. Data analysis involved descriptive statistics to examine the quantitative data. Qualitative data were analyzed using thematic analysis to identify recurring themes and patterns in participants' responses. The preliminary findings of the study indicated that residents' satisfaction levels with healthcare services in these isolated mountain barangays varied across different aspects. While some residents expressed overall satisfaction, others identified specific areas that required improvement. Accessibility, availability of healthcare personnel, quality of care, and the adequacy of healthcare facilities emerged as critical factors influencing residents' satisfaction. The research findings have important implications for policymakers, healthcare providers, and local government units in improving healthcare services in isolated mountain barangays. The study provides valuable insights into residents' perceptions, allowing for targeted interventions and the development of strategies to address the identified areas of concern.

Primary health care services assures the well being of the community. The study was conducted in Dapitan City, particularly in District 2. This aimed to determine the availability and quality of health services delivery in the community, to determine the significant difference of independence on availability of health care delivery services and to determine the significant difference of the quality of health care services delivery in terms of immunization, control of communicable disease, health education, maternal and child health nursing, family planning, environmental sanitation, nutrition, treatment of endemic disease and provision of essential drugs. Descriptive-survey was the method used in the study. To test significant difference chi square was used. The results on the availability of health services delivery showed that Immunization and Health Education are always available daily/conducted daily in health centers of the barangay. While control of communicable disease, maternal and child health nursing, family planning, environmental sanitation, nutrition, treatment of endemic disease and provision of essential drugs were rated as available but only conducted once a week. As to the quality of health services delivery, showed health personnels’ quality of health services delivery on this aspect are truly rewarding. The result also showed that there was a significant difference of the quality of health care services delivery in terms of immunization, control of communicable disease, family planning, environmental sanitation, nutrition, treatment of endemic disease and provision of essential drugs. This clearly shows that barangays of district 2 vary as to availability and quality of health services delivery. Keywords and phrases: primary health care, quality, availability

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Satisfaction is someone’s level of approval when comparing perceived performance or result with his or her expectation. Satisfaction assessment aims to determine the quality of a service. Based on the preliminary survey, Lubuk Buaya Public Health Center has the largest number of BPJS Health participants in Padang, but the scope of maternity gets decreased. This study seeks to investigate the relevant factors that influence the satisfaction assessment of BPJS Health participants with maternity services in the working area of Lubuk Buaya Public Health Center in Padang in 2017.This study was quantitative research with cross sectional design and was conducted in the working area of Lubuk Buaya Public Health Center from May to July 2017. Sample of this research were 75 puerperal mothers. Data were collected by using questionnaire. Data analysis was performed by using univariate and bivariate.The results showed that there are 26 dissatisfied respondents (34.7%) and 49 satisfied respondent...

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A study was conducted to evaluate the performance in the delivery of health services of the LGU of Banga, Aklan. The samples were determined by adopting the Multi-Stage Random Probability Sampling technique. The targeted 150 respondents were proportionately allocated in each barangay. The qualified sample respondents were selected using the Kish Grid. Female respondents were targeted for even-numbered questionnaires, while male respondents were targeted for odd-numbers. The four major core concepts namely, awareness, availment, satisfaction, and need for action were used in measuring the rating of the respondents and presented in frequency and percentage distributions. The study concluded that the citizens are highly aware of the health services and programs in Banga, Aklan. There is high awareness of free basic medicine or low-cost medicine program, but low on prevention and management of communicable and noncommunicable diseases, basic dental/oral hygiene, and family planning. The LGU should continuously take action to improve citizens’ awareness of the program. The availment of health services and programs, on the other hand, was low. This infers that there should be additional effort to notify and persuade the citizens to avail of the health services. Overall satisfaction with health programs and services is high. Despite of this, the local government should continuously take action to sustain and even better the programs and services, most especially on the prevention of diseases, basic dental/oral hygiene, and family planning.

East African Scholars Journal of Medical Sciences

Muntasir Muntasir

The term “health” refers to a state of complete physical, mental, spiritual and social well-being that enables people to function effectively in both the social and economic spheres. Since everyone's health is related to other things, it is very important that people have access to high quality health care. One of the ways that Puskesmas, which stands for Community Health Services, works to provide the best level of public health in its area is by prioritizing activities that promote and prevent disease. In the context of health services, quality refers to the ability of health services to meet the needs and expectations of all consumers in accordance with professional standards and ethical principles. One month was spent at the Oka Health Center for examinations. Patients at the Oka Health Center were asked to rate their satisfaction with the level of service they received. A cross-sectional study was used in conjunction with quantitative methods in this study. This study used ...

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Barangay Pili, Mogpog, Marinduque, a former mining area, continues to seek mediation measures from the government for improved service delivery and community life. The Citizen Satisfaction Index System (CSIS) assesses community needs and service requirements based on Section 17 of the Local Government Code. However, its limited use restricts data availability for barangay-level decision-making. This paper examines the satisfaction level of Barangay Pili residents with local government programs and services, providing a basis for policy formulation and priority setting. A CSIS-inspired questionnaire was used to gather data through survey research. Results revealed that VAWC Desk services received the lowest mean of 2.22, indicating a low level of satisfaction. Barangay leaders are encouraged to prioritize this service in program and policy formulation.

Proceedings of the Proceedings of the 1st Asian Conference on Humanities, Industry, and Technology for Society, ACHITS 2019, 30-31 July 2019, Surabaya, Indonesia

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The JKN-era Community Health Center (Puskesmas) is a health service that organizes public health efforts and first-rate individual health efforts. In addition, Puskesmas must be able to provide 155 types of health diagnostics to support the implementation of JKN. In fact, the obstacles and weaknesses of the JKN program are found in the Puskesmas. What eventually came to the clinic or a private doctor who received the facilities of JKN. The purpose of this study is to describe, analyze and interpret the implementation of the JKN program policy. This type of search uses a qualitative description search method. The results showed: The communication facilities used to introduce the JKN program were realized by placing large banners near the Puskesmas, streamers, and signs in the waiting/queue room and organizing socialization. in the form of direct advice given by the doctors of the clinic; Resources include; Human resources; Infrastructure; Finance has fulfilled the ideal conditions fo...

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