business plan for non emergency medical transportation

How to Start a Non-Emergency Medical Transportation (NEMT) Business

Kelly Richardson

8 min. read

Updated November 13, 2023

Free Download:  Sample Medical and Health Business Plan Templates

What’s a non-emergency medical transportation business? NEMT services help people get to pre-scheduled healthcare appointments, including doctor visits, rehab, clinical testing, follow-up exams, and more.

The demand for safe and reliable public transportation for people with medical issues and disabilities, particularly in rural communities, continues to grow at remarkable rates. If you’re thinking about starting a NEMT business, read on.

• The state of the NEMT industry

“Transportation issues shouldn’t prevent anyone from getting to or from a doctor’s appointment,” explains Imran Cronk, staff writer for the popular life sciences and medicine journalism website STAT .

“But they do just that for an estimated 3.6 million Americans. Some of these individuals don’t have cars or access to public transportation. Others can’t afford taxis or Ubers,” says Cronk.

There is a growing market opportunity in the NEMT services industry. The overall population of elderly and disabled patients is increasing. Plus, as a result of the Affordable Care Act, more preventative and follow-up treatments are covered by health insurance plans. In most areas, there simply aren’t many wheelchair-accessible vehicles in public transportation fleets.

Josh Komenda , CEO of VEYO, suggests that there’s a large population of those who need non-emergency medical transportation, especially for medically frail or elderly people in rural areas. Many don’t have a driver’s license or access to a vehicle. They’re geographically isolated, or they can’t access traditional public transportation for physical, mental, or developmental reasons.

A look at some telling statistics show a litany of challenges—along with business opportunities for solutions:

• 32 states reported that there more than 59,000,000 total Medicaid NEMT trips  between 2015 to 2018, for issues related to behavioral health, dialysis, preventative care, and specialist care.
• Our health care system suffers an extra $150 billion in expenses primarily due to a refusal of care, delays in care, and missed appointments.
• A recent report by The Kaiser Commission on Medicaid and the Uninsured reveals that over 3.6 million patients elect to dismiss or delay necessary medical care each year because they don’t have transportation.
• Medical transportation company legal structures

The legal structure of your non-emergency medical transportation business has far-reaching implications—both in respect to partnering with payment providers and resulting tax responsibilities.

NEMT businesses may be sole proprietorships, partnerships, or LLCs . If you want more help choosing a legal structure, an attorney can explain the advantages and disadvantages of each type.

While it’s possible to change your legal structure, it’s not ideal. When you’re putting together your business plan for your NEMT company, think through the possibilities around the evolution of the organization, and your expectations for growth. Your attention to detail will encourage confidence in potential investors and help to secure financing for the best start possible. Beyond legal structure considerations, use a business plan template to help you make sure that you’ve thought through every aspect of your business.  

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• NEMT certification, licensing, and insurance requirements

The non-emergency medical transportation industry is still in its comparative infancy as a formal niche—both in respect to technological innovation and federal regulation.

While there are no formal guidelines for the NEMT industry as a whole, each state has its own set of operational rules and regulations that all companies are required to follow.

NEMT certification elements

NEMT operators aren’t currently held to the same education and training requirements as their counterparts in ambulance transportation. You’ll still want your staff to be trained in basic medical emergency medical care—CPR, defibrillator operation, vitals assessment, and other life-saving techniques.

As the industry develops, and the need for NEMT professionals continues to grow, certification courses will almost certainly become standard.

NEMT licensing elements

Vehicle licensing is another primary element of the non-emergency medical transportation industry.

Double check your requirements with your local bureau of motor vehicles, and make sure you understand any standards set for Medicaid transportation if you offer it, like:

• Number of penalty points on a driving record
• A certification of the driver’s health
• A vehicle liability insurance policy
• A criminal background check
• Proof of negative random drug screenings

Auto and liability insurance elements

Because driving patients has inherent risks—traffic accidents or health-related events while en route to medical facilities—adequate insurance is another critical aspect of starting a NEMT business. While there are no national guidelines for insurance policy elements and dollar amounts, you’ll want to work with your provider to make sure you’re adequately covered.

In most cases, coverage is based on a two-part formula: coverage for the individual driver, and coverage for the company in general. Make sure you understand the risks and liabilities so that being underinsured doesn’t bankrupt your company.

• ADA-compliant wheelchair-accessible vans and equipment

If you’re going to start a transport business, you’re going to need the right vehicle. You’re probably looking for a minivan, full-size van, or bus that meets the requirements of the Americans with Disabilities Act (ADA) and the ADA Standards for Accessible Design .

ADA compliance elements

Your vehicles will need to be ADA compliant if your business meets any of the following:

• Private employers with 15 or more employees;
• businesses operating for the benefit of the public; and,
• all state and local government agencies.

Some ADA requirements include:

• Lift door height: 56”-door opening height
• Handicap lift: 30” x 40” wide clear platform
• Wheelchair attachments: Able to withstand 2,500 of pressure per leg
• Seat belt mechanism: 4-pt. tie downs with lap and shoulder belt
• Interior lighting: one-foot candle of illumination

Be sure to think through the associated medical supplies you’ll need for your passengers—wheelchairs, gurneys, oxygen tanks, dialysis machines, for example. These extras will influence the size and floor plan of the vehicle you’ll need, and will no doubt affect your overall startup costs .

ADA-compliant vans

There are a few affordable makes and models of wheelchair accessible vans that are ADA-compliant—either right from the manufacturing line or after an accessibility conversion.

• Ford Transit Wheelchair Transport Van:  This handicap wheelchair van comes ADA-compliant right out of the factory. It’s a full-size wheelchair van with plenty of headroom and multiple floor plan options.
• Toyota Sienna Wheelchair Van:  This accessible vehicle is an ADA-compliant rear-entry wheelchair van that happens to be one of the more affordable mobility vehicles on the market.
• Legend Side Entry Handicap Van Conversion:  Spacious side-entry accessibility using a powered ramp operated by remote control or door side control.
• Service, staffing, payment, and marketing processes

On the front end, you need to be able to meet the needs of your customers—that means providing exceptional service with flexibility and consistency. That will require smart staffing decisions, and a commitment to ongoing training, especially as the industry grows.

On the back end, you’ll need to look at ways to control costs to increase your profitability.

From the start, think about:

• The services you offer and the most efficient ways to deliver them
• Hiring the right people to work with and for you
• Appropriate payment options for your demographic
• Your dynamic marketing strategy—or how you’ll find your clients

Selecting service offerings and billing

Whatever specific services you decide to offer, make sure to itemize them and communicate them clearly. You want your customers to know what they’re getting, and you want to make it as easy as possible to be transparent about billing.

Pricing your services

How you price your services will depend on a few different factors:

• Geographic location
• Economic conditions
• Age and health condition of customers
• The business’s ability to deliver services economically

Pricing techniques such as multi-service package rates, referral discount programs, and frequent customer rewards can drive additional business.

Hiring office staffing positions

Staffing an NEMT startup—outside of competent drivers—will require a mix of talented professionals with experience in customer service, accounting and finance, scheduling organization, and leadership.

As with most startups, your staff will probably need to perform multiple roles at first. You may not be able to hire your full, ideal staff right out of the gate. But even in the early days, it’s going to be important to have a solid training program for onboarding new hires.

• Determining payment options

Medicaid will probably be a primary payer for services. Make sure your staff has a working knowledge of Medicaid’s detailed processes and billing guidelines. This will include ongoing training for yearly program changes.

Developing relationships with insurance providers will probably also be key. Each insurer most likely will follow their own set of operating guidelines—it’s an initial challenge that should become increasingly smoother from year to year.

• Creating a marketing strategy

Once all elements of the NEMT startup are in place, it’s time to get the word out to potential customers, their family members, and their caregivers.

Money spent on a focused, multichannel marketing strategy is money well-spent. There should be a mix of traditional and digital advertising techniques within the strategic marketing plan—a method to ensure that the message reaches those online and off. Establishing a marketing ROI tracking strategy can help determine which channels deserve the larger investment of capital.

In addition to paid marketing practices, the NEMT startup can increase ROI by finding various unpaid—and sometimes earned—marketing opportunities .

These may include:

• Partnering with non-competing businesses that serve the same customer base
• Creating educational resources and hosting them on your website
• Requesting write-ups in local newspapers and magazines
• Establishing a referral program to drive word-of-mouth advertising

Start with a solid business plan . Make sure you’re properly licensed and insured, and that your vehicle is reliable and ADA compliant.

Now more than ever, it’s possible to develop a profitable NEMT business while helping individuals access the proper medical care they need to be healthy.

Clarify your ideas and understand how to start your business with LivePlan

As a freelance marketing consultant, Kelly has designed and executed strategic marketing campaigns for over 250 thriving B2C, B2B, non-profit, and government clients—including Fortune 500s, mid-sized corporations, and burgeoning startups.

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Non Emergency Medical Transportation Business Plan Template

Written by Dave Lavinsky

Non Emergency Medical Transportation Business Plan

Over the past 20+ years, we have helped over 500 entrepreneurs and business owners create business plans to start and grow their non-emergency medical transportation companies.

If you’re unfamiliar with creating a non-emergency medical transportation business plan, you may think creating one will be a time-consuming and frustrating process. For most entrepreneurs it is, but for you, it won’t be since we’re here to help. We have the experience, resources, and knowledge to help you create a great business plan.

In this article, you will learn some background information on why business planning is important. Then, you will learn how to write a non-emergency medical transportation business plan step-by-step so you can create your plan today.

Download our Ultimate Business Plan Template here >

What is a Non Emergency Medical Transportation Business Plan?

A business plan provides a snapshot of your NEMT business as it stands today, and lays out your growth plan for the next five years. It explains your business goals and your strategies for reaching them. It also includes market research to support your plans.

Why You Need a Business Plan for a NEMT Business

If you’re looking to start a non-emergency medical transportation business or grow your existing non-emergency medical transportation company, you need a business plan. A business plan will help you raise funding, if needed, and plan out the growth of your non-emergency medical transportation business to improve your chances of success. Your NEMT business plan is a living document that should be updated annually as your company grows and changes.

Sources of Funding for NEMT Businesses

With regards to funding, the main sources of funding for a non-emergency medical transportation business are personal savings, credit cards, bank loans, and angel investors. When it comes to bank loans, banks will want to review your business plan and gain confidence that you will be able to repay your loan and interest. To acquire this confidence, the loan officer will not only want to ensure that your financials are reasonable, but they will also want to see a professional plan. Such a plan will give them the confidence that you can successfully and professionally operate a business. Personal savings and bank loans are the most common funding paths for non-emergency medical transportation companies.

Finish Your Business Plan Today!

How to write a business plan for a non emergency medical transport business.

If you want to start a non emergency medical transportation business or expand your current one, you need a business plan. The guide below details the necessary information for how to write each essential component of your business plan.

Executive Summary

Your executive summary provides an introduction to your business plan, but it is normally the last section you write because it provides a summary of each key section of your plan.

The goal of your executive summary is to quickly engage the reader. Explain to them the kind of non-emergency medical transportation business you are running and the status. For example, are you a startup, do you have a non-emergency medical transportation business that you would like to grow, or are you operating a chain of non-emergency medical transportation businesses?

Next, provide an overview of each of the subsequent sections of your plan.

• Give a brief overview of the non emergency medical transportation industry.
• Discuss the type of business you are operating.
• Detail your direct competitors. Give an overview of your target customers.
• Provide a snapshot of your marketing strategy. Identify the key members of your team.
• Offer an overview of your financial plan.

Company Overview

In your company overview, you will detail the type of non-emergency medical transportation business you are operating.

For example, you might specialize in one of the following types of non-emergency medical transportation businesses:

• Wheelchair transport: this type of business uses wheelchair accessible vehicles to transport patients to or from doctor’s appointments.
• Basic life support: this type of business uses vehicles equipped with personnel to assist with monitoring and oxygen administration during transport.
• Advanced life support: this type of business uses vehicles equipped with specialized medical equipment and is usually staffed with a paramedic or EMT.
• Bariatric Transport: this type of business uses vehicles equipped with wide cots for patients weighing over 300 pounds or otherwise in need of a broad stretcher.

In addition to explaining the type of non emergency medical transportation business you will operate, the company overview needs to provide background on the business.

Include answers to questions such as:

• When and why did you start the business?
• What milestones have you achieved to date? Milestones could include the number of patients served, the number of transports performed, reaching $X amount in revenue, etc.
• Your legal business Are you incorporated as an S-Corp? An LLC? A sole proprietorship? Explain your legal structure here.

Industry Analysis

In your industry or market analysis, you need to provide an overview of the NEMT industry.

While this may seem unnecessary, it serves multiple purposes.

First, researching the non-emergency medical transportation industry educates you. It helps you understand the market in which you are operating.

Secondly, market research can improve your marketing strategy, particularly if your analysis identifies market trends.

The third reason is to prove to readers that you are an expert in your industry. By conducting the research and presenting it in your plan, you achieve just that.

The following questions should be answered in the industry analysis section of your business plan:

• How big is the non emergency medical transportation industry (in dollars)?
• Is the market declining or increasing?
• Who are the key competitors in the market?
• Who are the key suppliers in the market?
• What trends are affecting the industry?
• What is the industry’s growth forecast over the next 5 – 10 years?
• What is the relevant market size? That is, how big is the potential target market for your non-emergency medical transportation business? You can extrapolate such a figure by assessing the size of the market in the entire country and then applying that figure to your local population.

Customer Analysis

The customer analysis section of your non-emergency medical transportation business plan must detail the customers you serve and/or expect to serve.

The following are examples of customer segments: individuals, schools, families, and corporations.

As you can imagine, the customer segment(s) you choose will have a great impact on the type of non-emergency medical transportation business you operate. Clearly, individuals would respond to different marketing promotions than corporations, for example.

Try to break out your target customers in terms of their demographic and psychographic profiles. With regards to demographics, including a discussion of the ages, genders, locations, and income levels of the potential customers you seek to serve.

Psychographic profiles explain the wants and needs of your target customers. The more you can recognize and define these needs, the better you will do in attracting and retaining your customers.

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Competitive Analysis

Your competitive analysis should identify the indirect and direct competitors your business faces and then focus on the latter.

Direct competitors are other non-emergency medical transportation businesses.

Indirect competitors are other options that customers have to purchase from that aren’t directly competing with your product or service. This includes other types of transport services, patients obtaining transport from family or friends, or patients using mobile healthcare options rather than physically going to an appointment. These types of competition should be referenced as well.

For each such competitor, provide an overview of their business and document their strengths and weaknesses. Unless you once worked at your competitors’ businesses, it will be impossible to know everything about them. But you should be able to find out key things about them such as

• What types of customers do they serve?
• What type of non-emergency medical transportation business are they?
• What is their pricing (premium, low, etc.)?
• What are they good at?
• What are their weaknesses?

With regards to the last two questions, think about your answers from the customers’ perspective. And don’t be afraid to ask your competitors’ customers what they like most and least about them.

The final part of your competitive analysis section is to document your areas of competitive advantage. For example:

• Will you make it easier for your customers to acquire your services?
• Will you offer products or services that your competition doesn’t?
• Will you provide better customer service?
• Will you offer better pricing?

Think about ways you will outperform your competition and document them in this section of your plan.  

Marketing Plan

Traditionally, a marketing plan includes the four P’s: Product, Price, Place, and Promotion. For a non-emergency medical transportation business plan, your marketing strategy should include the following:

Product : In the product section, you should reiterate the type of non-emergency medical transportation company that you documented in your company overview. Then, detail the specific products or services you will be offering. For example, will you provide wheelchair transport, bariatric transport, life support, or general transportation services for medical appointments?

Price : Document the prices you will offer and how they compare to your competitors. Essentially in the product and price sub-sections of your plan, you are presenting the products and/or services you offer and their prices.

Place : Place refers to the site of your non-emergency medical transportation company. Document where your company is situated and mention how the site will impact your success. For example, is your NEMT business located in a busy retail district, a business district, a standalone office, or purely online? Discuss how your site might be the ideal location for your customers.

Promotions : The final part of your marketing plan is where you will document how you will drive potential customers to your location(s). The following are some promotional methods you might consider:

• Advertise in local papers, radio stations and/or magazines
• Reach out to websites
• Distribute flyers
• Engage in email marketing
• Advertise on social media platforms
• Improve the SEO (search engine optimization) on your website for targeted keywords

Operations Plan

While the earlier sections of your business plan explained your goals, your operations plan describes how you will meet them. Your operations plan should have two distinct sections as follows.

Everyday short-term processes include all of the tasks involved in running your non-emergency medical transportation business, including answering calls, scheduling drivers, billing patients, etc.

Long-term goals are the milestones you hope to achieve. These could include the dates when you expect to book your Xth patient, or when you hope to reach $X in revenue. It could also be when you expect to expand your non-emergency medical transportation business to a new city.  

Management Team

To demonstrate your non-emergency medical transportation business’ potential to succeed, a strong management team is essential. Highlight your key players’ backgrounds, emphasizing those skills and experiences that prove their ability to grow a company.

Ideally, you and/or your team members have direct experience in managing non-emergency medical transportation businesses. If so, highlight this experience and expertise. But also highlight any experience that you think will help your business succeed.

If your team is lacking, consider assembling an advisory board. An advisory board would include 2 to 8 individuals who would act as mentors to your business. They would help answer questions and provide strategic guidance. If needed, look for advisory board members with experience in managing a non-emergency medical transportation business.  

Financial Plan

Your financial plan should include your 5-year financial statement broken out both monthly or quarterly for the first year and then annually. Your financial statements include your income statement, balance sheet, and cash flow statements.  

Income Statement

An income statement is more commonly called a Profit and Loss statement or P&L. It shows your revenue and then subtracts your costs to show whether you turned a profit or not.

In developing your income statement, you need to devise assumptions. For example, will you transport 5 patients per day, per van? And will sales grow by 2% or 10% per year? As you can imagine, your choice of assumptions will greatly impact the financial forecasts for your business. As much as possible, conduct research to try to root your assumptions in reality.  

Balance Sheets

Balance sheets show your assets and liabilities. While balance sheets can include much information, try to simplify them to the key items you need to know about. For instance, if you spend $50,000 on building out your non-emergency medical transportation business, this will not give you immediate profits. Rather it is an asset that will hopefully help you generate profits for years to come. Likewise, if a lender writes you a check for $50,000, you don’t need to pay it back immediately. Rather, that is a liability you will pay back over time.  

Cash Flow Statement

Your cash flow statement will help determine how much money you need to start or grow your business and ensure you never run out of money. What most entrepreneurs and business owners don’t realize is that you can turn a profit but run out of money and go bankrupt.

When creating your Income Statement and Balance Sheets be sure to include several of the key costs needed in starting or growing a non emergency medical transport business:

• Cost of equipment and office supplies
• Payroll or salaries paid to staff
• Business insurance
• Other start-up expenses (if you’re a new business) like legal expenses, permits, computer software, and equipment

Attach your full financial projections in the appendix of your plan along with any supporting documents that make your plan more compelling. For example, you might include your office location lease or a list of testimonials from satisfied customers.  

Writing a business plan for your NEMT business is a worthwhile endeavor. If you follow the template above, by the time you are done, you will truly be an expert. You will understand the non-emergency medical transportation industry, your competition, and your customers. You will develop a marketing strategy and will understand what it takes to launch and grow a successful non-emergency medical transportation business.  

Non Emergency Medical Transportation Business Plan Template FAQs

What is the easiest way to complete my non emergency medical transportation business plan.

Growthink's Ultimate Business Plan Template allows you to quickly and easily write your business plan.

How Do You Start a Non Emergency Medical Transportation Business?

Starting a non emergency medical transportation business is easy with these 14 steps:

• Choose the Name for Your Business
• Create Your Non Emergency Medical Transportation Business Plan
• Choose the Legal Structure for Your Business
• Secure Startup Funding for Your Business (If Needed)
• Secure a Location for Your Business
• Register Your Business with the IRS
• Open a Business Bank Account
• Get a Business Credit Card
• Get the Required Business Licenses and Permits
• Get Business Insurance for Your Company
• Buy or Lease the Right Business Equipment
• Develop Your Marketing Materials
• Purchase and Setup the Software Needed to Run Your Business
• Open for Business

Don’t you wish there was a faster, easier way to finish your Non Emergency Medical Transportation business plan?

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Other Helpful Business Plan Articles & Templates

Non-Emergency Medical Transportation Business Plan Template

Written by Dave Lavinsky

Non-Emergency Medical Transportation Business Plan

You’ve come to the right place to create your Non-Emergency Medical Transportation business plan.

We have helped over 1,000 entrepreneurs and business owners create business plans and many have used them to start or grow their Non-Emergency Medical Transportation companies.

Below is a template to help you create each section of your Non-Emergency Medical Transportation business plan.

Executive Summary

Business overview.

Wheeler Medical Transport was formed one year ago to help patients travel to their non-emergency medical appointments. Many people with chronic or serious conditions do not have access to transportation or are unable to drive a car on their own. This makes it extremely difficult for them to go to doctor’s appointments or other important procedures. Our mission is to provide affordable transportation services so that everyone can easily access the medical care they need.

Our company provides transportation services for a variety of situations such as doctor’s appointments, hospital visits, mental health appointments, physical therapy appointments, and more. We serve patients that cannot travel to these appointments on their own, such as patients with cognitive impairments or patients who are elderly. We also help anyone who simply doesn’t have accessible transportation or who doesn’t feel comfortable driving in their condition. We also allow our clients to bring their caregivers or a friend or family member to accompany them.

Wheeler Medical Transport is founded and run by John Wheeler. John has worked in the medical industry for ten years as an administrative employee. Throughout his career, he noticed that many patients did not have transportation to attend all their required medical appointments. This inspired him to create a company that can help patients with this issue. His mission is to create a transportation company who’s focus in every aspect of the business is on personal attention and empathy.

Product Offering

Wheeler Medical Transport offers non-emergency medical transportation services in two ways. First, we arrange travel for “single transport” clients. These clients only need our service once, such as going home after a hospital visit or needing round-trip transport for an important procedure or operation. These arrangements can be easily made via our website or through a phone call to our customer service line.

The second type of non-emergency medical transportation offered by Wheeler Medical Transport is a “Client Care Package.” This includes a set number of transport services in packages of 5,10, or 20 round-trips. Clients opt for these packages when they regularly utilize our services. For example, a client who needs to visit a physical therapist on a bi-weekly basis would want to purchase a Client Care Package of 10 round-trips to facilitate a month of regular service. Because our Client Care Packages are discounted and bundled for our clients, costs overall are lower. Our services are set at a lower cost than all of our competitors when our Client Care Packages are used. Arrangements for a Client Care Package can be made via website or by phone call.

Customer Focus

Wheeler Medical Transport serves clients within a 20 mile radius of San Antonio, Texas. We primarily serve patients who need either one time or regular transportation to non-emergency medical appointments. Like any city, San Antonio has a large population, with many residents living with chronic health conditions. Not everyone has easy access to a vehicle or public transportation. Therefore, we will market our services to patients and their caregivers so we can help them get to their appointments.

Management Team

Wheeler Medical Transport has recently been formed as a S-corporation by John Wheeler. John worked on the administrative team of a local hospital and saw that many patients struggled to get to their appointments because they did not have transportation. John decided to start a business that can help patients without good transportation get to their appointments on time. He is joined by several other medical and non-medical professionals who are passionate about achieving this same goal.

In addition to his experience in the medical industry, John has a Bachelor’s degree in Business and a Master’s degree in Hospital Administration.

Success Factors

Wheeler Medical Transport will be able to achieve success by offering the following competitive advantages:

• Patient-oriented service: Wheeler Medical Transport will have a staff that prioritizes the needs of the patients and focuses on building long-term relationships based on support and empathy.
• Management: John Wheeler has a genuine passion to help the community. Because of his previous experience and reputation in the medical community, he has the knowledge, experience, and connections that will help the company succeed.
• Quality Care: Patients who utilize our transportation services will experience the highest quality care in the industry. From the moment they book an appointment, they will receive significant personal attention to ensure all of their transportation needs are met.
• Pricing: Wheeler Medical Transport’s pricing will be more affordable than its competition. Patients can expect quick and quality transportation for less than what other companies charge.

Financial Highlights

Wheeler Medical Transport is currently seeking $550,000 to launch broad initiatives of the company plan, employ additional personnel, and add service transport vans. The capital will be used for funding capital expenditures, salaries, marketing expenses, and working capital.

Specifically, these funds will be used as follows:

• Office design and build out: $100,000
• Service transport vans: $150,000 to purchase three new, fully-equipped non-emergency medical transportation vans
• Equipment, supplies, and inventory: $50,000
• Three months of overhead expenses (payroll, rent, utilities): $150,000
• Marketing costs: $50,000
• Working capital: $50,000

The following graph below outlines the pro forma financial projections for Wheeler Medical Transport.

Company Overview

Who is wheeler medical transport, wheeler medical transport’s history.

Wheeler Medical Transport has recently been formed as an S-corporation. Since incorporation, the Company has achieved the following milestones:

• Found an office location and signed a Letter of Intent to lease it
• Developed the company’s name, logo, and website
• Determined equipment and inventory requirements
• Began recruiting key employees with experience in the restaurant industry

Wheeler Medical Transport’s Services

Industry analysis.

The non-emergency medical transportation industry has enjoyed strong growth during the past five years. The primary reasons for growth include an aging population that is increasing with “baby boomer” seniors who often require such care, and the recent pandemic, which drove, and continues to drive, non-emergency medical transportation services to the breaking point of capacity.

According to Global Newswire, the current non-emergency medical transportation market was valued at $8,658 million in 2021 and is expected to grow to $15,580 million by 2028, growing at a CAGR of 9%. These figures suggest the two factors for growth discussed in this analysis will continue: an aging population that is increasing in size, and variants of the pandemic that will continue for several years.

The non-emergency medical transportation sector continues to evolve with innovations within the transport industry and new configurations of service vans to accommodate the needs of clients. These improvements drive more passengers to engage the services of non-emergency medical transportation companies, as the comfort and needs of clients increase.

Customer Analysis

Demographic profile of target market.

Wheeler Medical Transport currently serves clients within a 20-mile radius of San Antonio, Texas. While the majority of clients live within a 20-minute drive to medical services in the city, many clients live in rural areas that require lengthy transportation schedules and complex driving directions. The drivers within Wheeler Medical Transport are provided with a 3-week orientation in client-service relationships prior to driving, which helps facilitate an understanding of the needs of our clients.

Regardless of the transportation process itself, the demographics of clients are fairly defined as: elderly patients, patients with non-emergency medical or cognitive needs, non-drivers, and patients who are uncomfortable driving on their own.

The demographics of San Antonio are as follows:

Customer Segmentation

Wheeler Medical Transport will primarily target the following customer profiles:

• Patients with chronic conditions
• Residents 55+

Competitive Analysis

Direct and indirect competitors.

Wheeler Medical Transport will face competition from other companies with similar business profiles. A description of each competitor company is below.

Transport & Care Services

This company offers non-emergency medical transportation within the same 20-mile radius as Wheeler Medical Transport. Rural pick up and return trips are offered, albeit with limited daytime service only. Clients are quoted a single round-trip transportation fee, whether the trip is one-way or round-trip. Discount packages are not offered.

Care4You Transportation

Care4You Transportation has the singular focus of hospital pick-up or return service. As such, focused advertising is directed to hospital patients or other in-patient/out-patient customer segments. Rural customer service is not offered, although stretcher/gurney services to in-city destinations are available. Packages are not offered for customers who require regular service or return trips to the hospital.

LimoMedical

LimoMedical is a luxurious limousine service that offers non-emergency medical transportation within the same 20-mile radius as Wheeler Medical Transport. While the same geographics apply to both companies, the services offered are different: LimoMedical does not offer any seating for wheelchair-bound or lie-down capabilities for stretcher-bound clients, as does Wheeler Medical Transport. The company offers packages for multiple party trips or uses; including bachelor party bus usage and other event-related travel packages.

Competitive Advantage

Wheeler Medical Transport will be able to offer the following advantages over their competition:

Marketing Plan

Brand & value proposition.

Wheeler Medical Transport will offer the unique value proposition to its clientele:

• The focused attention on all members of the client’s team: support personnel, family members, administrative staff and transport team members.
• A dual-option system of offerings: one-time service or packaged services for regular users.
• Commitment to care and service before, during and after transport services.

Promotions Strategy

The promotions strategy for Wheeler Medical Transport is as follows:

Social Media

Although many elderly clients forego any social media contact, the families of primary clients check social media frequently. The Marketing Manager will frequently post videos, comments, pictures and other encouraging notes.

The current website of Wheeler Medical Transport contains transport information, pricing structures and directions to order transport. Additional elements will include transporting clients on stretchers, transporting those with cognitive decline, and other special needs. Videos of special services will be offered to reassure those clients who are initially uncomfortable or concerned about movement and transfer points.

Partnerships with Local Businesses

Primary clients will be located through the personnel at medical offices, hospitals, and through social workers within the 20-mile radius of the company. Partnering with each to provide non-emergency medical transportation will require special promotions and regular contact with each entity.

Wheeler Medical Transport will promote services via a strong brand message on billboards positioned directly across from local hospitals served by our company. Simple, clear messages will be extended to the hospital population as a result.

The pricing strategy for Wheeler Medical Transport contains two methods to serve clients:

• “Single trip” (one-way or round-trip) pricing is offered for one-time customers.
• “Customer Care Packages” are offered to primary clients who are or expect to use regular services of Wheeler Medical Transport. Trips are bundled to create discounts for primary clients and a steady stream-of-revenue for Wheeler Medical Transport.

Operations Plan

The following will be the operations plan for Wheeler Medical Transport.

Operation Functions:

• John Wheeler will act as the Founder and CEO of Wheeler Medical Transport. He will oversee the general operations and executive aspects of the business. John has spent the past year hiring the following personnel:
• John is joined by Sara Lopez, who will be the Marketing Manager for the company. She will be in charge of all of the company’s marketing and advertising efforts.
• John is also joined by his son George Wheeler who will be the first driver for the company. He has previously driven for Uber and Lyft, and has considerable experience driving clients to medical appointments.
• John will hire an Administrative Assistant to help with the general administrative duties.
• John will also hire several customer service personnel and drivers to book appointments, provide customer service, and drive patients to their appointments.

Milestones:

Wheeler Medical Transport will have the following milestones complete in the next six months.

• 02/202X Finalize lease agreement
• 03/202X Design and build out Wheeler Medical Transport
• 04/202X Hire and train initial staff
• 05/202X Kickoff of promotional campaign
• 06/202X Launch Wheeler Medical Transport
• 07/202X Reach break-even

Financial Plan

Key revenue & costs.

The key revenues for Wheeler Medical Transport will come from the fees charged for our transportation services.

The key cost drivers will include van purchases and maintenance expenses, salaries, the lease, and ongoing marketing costs.

Funding Requirements and Use of Funds

Key assumptions.

The following outlines the key assumptions required in order to achieve the revenue and cost numbers in the financials and pay off the startup business loan.

• Annual lease: $100,000
• Average annual van maintenance fees: $20,000

Financial Projections

Income statement, balance sheet, cash flow statement, non-emergency medical transportation business plan faqs, what is a non-emergency medical transportation business plan.

A non-emergency medical transportation business plan is a plan to start and/or grow your non-emergency medical transportation business. Among other things, it outlines your business concept, identifies your target customers, presents your marketing plan and details your financial projections.

You can easily complete your Non-emergency Medical Transportation business plan using our Non-emergency Medical Transportation Business Plan Template here .

What are the Main Types of Non-emergency Medical Transportation Businesses?

There are a number of different kinds of non-emergency medical transportation businesses , some examples include: Wheelchair transport, Basic life support, Advanced life support, and Bariatric Transport.

How Do You Get Funding for Your Non-emergency Medical Transportation Business Plan?

Non-emergency Medical Transportation businesses are often funded through small business loans. Personal savings, credit card financing and angel investors are also popular forms of funding.

What are the Steps To Start a Non-emergency Medical Transportation Business?

Starting a non-emergency medical transportation business can be an exciting endeavor. Having a clear roadmap of the steps to start a business will help you stay focused on your goals and get started faster.

1. Develop A Non-emergency Medical Transportation Business Plan - The first step in starting a business is to create a detailed non-emergency medical transportation business plan that outlines all aspects of the venture. This should include potential market size and target customers, the services or products you will offer, pricing strategies and a detailed financial forecast. 

2. Choose Your Legal Structure - It's important to select an appropriate legal entity for your non-emergency medical transportation business. This could be a limited liability company (LLC), corporation, partnership, or sole proprietorship. Each type has its own benefits and drawbacks so it’s important to do research and choose wisely so that your non-emergency medical transportation business is in compliance with local laws.

3. Register Your Non-emergency Medical Transportation Business - Once you have chosen a legal structure, the next step is to register your non-emergency medical transportation business with the government or state where you’re operating from. This includes obtaining licenses and permits as required by federal, state, and local laws.

4. Identify Financing Options - It’s likely that you’ll need some capital to start your non-emergency medical transportation business, so take some time to identify what financing options are available such as bank loans, investor funding, grants, or crowdfunding platforms.

5. Choose a Location - Whether you plan on operating out of a physical location or not, you should always have an idea of where you’ll be based should it become necessary in the future as well as what kind of space would be suitable for your operations.

6. Hire Employees - There are several ways to find qualified employees including job boards like LinkedIn or Indeed as well as hiring agencies if needed – depending on what type of employees you need it might also be more effective to reach out directly through networking events.

7. Acquire Necessary Non-emergency Medical Transportation Equipment & Supplies - In order to start your non-emergency medical transportation business, you'll need to purchase all of the necessary equipment and supplies to run a successful operation. 

8. Market & Promote Your Business - Once you have all the necessary pieces in place, it’s time to start promoting and marketing your non-emergency medical transportation business. This includes creating a website, utilizing social media platforms like Facebook or Twitter, and having an effective Search Engine Optimization (SEO) strategy. You should also consider traditional marketing techniques such as radio or print advertising.

How To Start A NEMT Business: A Comprehensive Overview

If you’re wondering how to start a NEMT business, you’ve come to the right place. Have you ever dreamed of a business that offers financial rewards and the satisfaction of making a real difference in people’s lives? Imagine helping seniors and others with limited mobility reach their crucial medical appointments. This is what starting a non-emergency medical transportation (NEMT) business can offer you.

This isn’t just another startup guide. We’re setting out on a journey to understand how to transform your dream into reality, navigating legal documents, and NEMT software, hiring competent drivers, and crafting an effective marketing strategy. Everything you need to know about starting a NEMT business is right here.

We’ll be riding shotgun as we delve deep into each twist and turn along this path – from understanding industry growth potential to ensuring ADA compliance in our vehicles to choosing the right legal structure for your company and managing insurance costs for profitability.

So, buckle up! We’re kicking off this journey together to build something incredible. Let’s get moving!

Understanding the NEMT Industry and Its Potential

Legal considerations for starting a nemt business, preparing your fleet and ensuring safety compliance, implementing nemt software for efficiency, hiring and training your team, marketing your services and growing your business, financial management for profitability, conclusion – how to start a nemt business.

The Non-Emergency Medical Transportation (NEMT) industry presents a growing opportunity for businesses seeking to make an impact in medical transportation services. It’s more than just driving folks around – it’s about offering quality service, ensuring timely healthcare appointments, and enhancing lives.

NEMT caters primarily to Medicaid beneficiaries who lack adequate transportation options for their non-emergency medical needs. But why is this market thriving? One key reason is our aging population, which increasingly requires regular medical care.

Medicaid , a crucial player in this industry, provides rides to and from its funded appointments. This further propels demand within the NEMT business landscape.

This robust demand creates immense potential for those considering starting a NEMT company or expanding existing transport business offerings into non-emergency medical services. If you’re contemplating how best to leverage these opportunities within your local department or even at scale, understanding the daily challenges of building relationships with patients can give you insights into providing superior service delivery over competitors.

A shocking statistic reveals that every year, over 4 million Americans miss or delay their health-related visits due to inadequate transport availability.

These numbers are more than alarming – they signify vast, untapped growth prospects. With projections estimating the NEMT market value will exceed $15 billion by 2028, there has never been a better time to consider entering this burgeoning sector.

Starting a NEMT business involves jumping through some legal hoops. You must get your ducks in a row regarding licenses, permits, and legal structure.

Choosing the Right Business Structure

Your first step is deciding on your business structure. Are you going solo as a sole proprietorship or forming an LLC? This choice impacts liability and taxes, so make sure it aligns with your goals.

Think about the initial outlay you’ll need to begin your venture. On average, starting a NEMT company can set you back $350,000 – that’s no chump change. It includes buying vehicles (ADA compliant, of course), office space utility bills and insurance costs. Plan wisely.

Obtaining Necessary Licenses and Permits

To operate legally, you’ll need specific licenses from the local department where you’re based. Your transportation provider application package should be submitted to the Department of Motor Vehicles (DMV) .

Besides these core steps, remember: Always stay up-to-date with any changes in legislation affecting the medical transport industry. Regulations vary based on location, so ensure all t’s are crossed and i’s dotted before hitting those roads.

Your fleet is the backbone of your NEMT business. To guarantee the highest quality service, each vehicle must be equipped with the necessary tools and maintained to meet safety regulations.

Vehicle Maintenance and Inspection

The first step in preparing your fleet is regular maintenance. This includes checking all essential components, such as brakes, tires, lights, and, most importantly, oxygen tanks for medical emergencies during transport.

Maintaining ADA compliance in NEMT vehicles isn’t just about following regulations; it’s about providing an inclusive transportation service. For instance, installing wheelchair lifts or ramps can help accommodate passengers with mobility challenges.

Apart from these physical modifications on your vehicles, RouteManager’s medical transport software can be a game-changer when handling scheduling and routing issues effectively while keeping tabs on fuel usage, which contributes to reducing costs and environmental impact.

When looking into how to start a NEMT business, the significance of using NEMT software like RouteManager can’t be overstated. Everything becomes more efficient, from managing routes and scheduling to billing and documentation.

Integrating Technology in Your Operations

Incorporating tech into your enterprise isn’t only about being modern; it’s about maximizing productivity. It lets you better manage multiple stops and optimize routes – all crucial elements for a successful non-emergency medical transportation business.

You might wonder why the emphasis is on ‘efficiency.’ But consider this: Less time spent on administrative tasks like route planning or billing means more time focused on providing quality service to clients. And at the end of the day, that’s what really matters in any medical transport operation.

Besides saving valuable hours, using specialized NEMT software helps cut costs, too. With optimized routing strategies from medical transport software, businesses have reported significant reductions in fuel expenses – money that can be reinvested into improving services or expanding operations. Medical transport software, like RouteManager, can also provide route simulations , allowing you to simulate the efficiency of routes without having to actually drive them.

Start Using NEMT Software!

When you’re starting a non-emergency medical transportation business, hiring the right team is crucial. It’s not just about driving skills; your staff must also have empathy for patients and know how to handle medical emergencies.

Building a Competent Team

The first step in building an efficient NEMT team involves careful recruitment. Hiring experienced drivers can help ensure safety on the road. But remember, it’s equally important that they are patient-friendly too, because this job requires more than just driving expertise.

You need people who understand their role in making healthcare appointments accessible to those with mobility challenges. As part of our commitment to quality service at RouteManager, we make sure our teams get top-notch training for handling different situations, including managing oxygen tanks during transit or assisting passengers with special needs.

In addition to on-road tasks, administrative roles such as scheduling trips or maintaining records also demand skilled personnel who can work seamlessly with RouteManager’s medical transport software. The efficiency gained through the proper use of technology translates directly into improved customer satisfaction rates and increased profit margins for your business.

So remember – when hiring for your NEMT company, look beyond basic qualifications. Aim for a mix of compassion, competence, and dedication.

Your Non-Emergency Medical Transportation company is only as successful as the people who know about it. An effective advertising plan is key to the success of your NEMT company.

Developing a Marketing Strategy

The first step in crafting your NEMT company’s marketing plan involves creating an online presence for your business. This means having a website and being active on social media platforms like Facebook and LinkedIn.

This helps in networking with local businesses & healthcare providers, showcasing your services, and forming partnerships that can boost referrals. Increase your visibility in the community to open more doors of opportunity.

Promoting services to Medicaid beneficiaries forms another key aspect of this strategy because they form a large chunk of potential clients needing transportation to their medical appointments regularly. Medicaid, for instance, provides rides to these patients, offering great growth opportunities.

A solid online presence combined with strategic offline activities gives you all-around coverage in reaching out effectively. But remember: be genuine. No one likes dealing with robotic sales pitches or companies who don’t genuinely care about their customers’ needs.

The key to running a profitable NEMT business lies in understanding the financial aspects. This includes getting a grip on NEMT rates, managing expenses effectively, and navigating insurance costs and reimbursements.

Understanding NEMT Rates

NEMT rates can greatly impact your profit margin. They vary based on distance traveled, time spent, and services provided during transportation. Understanding these rates is essential for setting competitive prices while ensuring profitability.

Managing Expenses in NEMT

To ensure profitability, one must carefully manage expenses such as vehicle maintenance costs, driver salaries, and utility bills if an office space is maintained. These could include vehicle maintenance costs, driver salaries, or even utility bills if you maintain an office space. One surprising fact: one properly managed vehicle can have gross earnings of up to $50k per year.

Navigating Insurance Costs & Reimbursements

Insurance costs are another major factor that affects the profitability of your transport business. Also, remember that timely reimbursement from clients like Medicaid beneficiaries, who often make use of non-emergency medical transportation services, is crucial.

Embarking on the journey of starting a NEMT business is more than just launching another venture. It’s about providing a lifeline to those in need, helping them reach their medical appointments safely and timely.

You’ve now grasped how critical it is to understand the industry dynamics and growth potential before setting out. We highlighted the importance of legal considerations, selecting an appropriate business structure, and securing all necessary licenses for your operation.

We dove into practical steps on preparing your fleet with proper equipment while maintaining ADA compliance. And let’s not forget our exploration into hiring competent, well-trained drivers for daily challenges.

The power of technology also took center stage as we emphasized integrating efficient NEMT software that streamlines operations from route management to billing processes. Moreover, you discovered strategies for effective marketing – networking with local businesses and healthcare providers or creating a solid online presence – can help expand your services significantly.

Finally, remember financial management holds key relevance, too! Understanding pricing strategies and managing expenses effectively will ensure profitability amidst insurance costs and reimbursement variations. In essence, knowing how to start a NEMT business means understanding every aspect outlined here thoroughly; combining these elements successfully paves the way towards building something truly remarkable!

Malka joined the Marketing Team at WorkWave as a Content Specialist in October 2021. She spends her time researching trending topics and creating engaging content for WorkWave solutions across a variety of digital platforms. With a background in sales copywriting, Malka is dedicated to delivering solution-driven content that hits home for the readers who need it most.

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Starting an NEMT Business: the Complete Guide

More than 4 million Americans miss or delay their healthcare appointments every year due to lack of adequate transportation. This is a staggering figure, especially when you consider the important appointments that are missed—routine checkups, lab tests, rehab sessions, pharmacy pickups, dentist visits, and more.  

Luckily, Medicaid beneficiaries have the opportunity to receive rides, if eligible, to and from their medical appointments safely. This benefit is known as non-emergency medical transportation services. 

NEMT is a rapidly growing industry. Elderly and disabled folks across the nation need reliable transportation, so starting a non-emergency medical transportation business is a worthwhile venture, no matter where you’re located. 

Unsure where to begin? No problem. We’ve created a complete guide to starting your own NEMT business from the ground up. Read on to learn about basic requirements, approximate start-up costs, business structure, and other useful tips and tricks to learn how to start a transportation company.

8 Steps to Start a Medical Transportation Business

Starting any business requires a lot of planning and preparation since you have to know what you are going to do and what is your go-to-market strategy. We've outlined 8 crucial steps to start the NEMT business. 

Step 1. File for Legal Status

One of the first things you should do when you start a business is figure out what your legal status will be. Typically, you will either be an LLC, sole proprietorship, or partnership. Each status comes with its advantages and disadvantages, so understanding what you want out of your business and what your structure might look like is a good place to start. It’s important to sit down with a lawyer and discuss your options so that you choose the status that’s best for your situation. 

Step 2. Prepare Legal Documents

Preparing and filing your legal documents correctly is crucial to a successful start of your business. This includes filling out and submitting non-emergency medical transportation licenses (varies from state to state), certificates, and permits that will legally allow you to operate. It’s important to note that requirements vary based on the state and city you’re working in. Whether you’re located in Michigan, California, Texas, Georgia, or New York, there will be regulations specific to your locale. You should begin by filling out a medical transportation provider application package at your local Department of Motor Vehicles. 

Step 3. Sign Up for Insurance

In order to run your business, you’ll have to insure both your vehicles and your drivers. The price you pay depends on a number of factors, including anything from driver experience and history, to types of vehicles in your fleet, to how many trips you complete in a day. Understanding what factors impact NEMT insurance cost is important, so you can eventually adjust and work to lower it. Many providers require training courses for their drivers to decrease insurance prices.  

Step 5. Establish Your Fleet

Once you have all your paperwork completed, it’s time to build your fleet. It’s important to find vehicles for your NEMT business that are reliable, safe, and customizable for passengers’ unique needs. All vehicles should be ADA compliant and equipped with wheelchairs, stretchers, oxygen tanks, walkers, and anything else your passengers may need. This shows the government that you’re prepared for all types of trip situations and have the tools to accommodate a variety of passengers. 

Step 6. Set Your Rates

Once you have your fleet in place, it's time to set your NEMT rates . It's important to research the rates of other NEMT providers in your area to ensure that you are offering competitive prices. You should also take into account the cost of gas, maintenance, and insurance, as well as your desired profit margin. It's recommended to offer different pricing options for different types of trips, such as one-way or round-tripfares, establish policies for driver wait time and passenger no shows. By setting fair and competitive rates, you'll not only attract more clients but also establish a reputation as a reliable and affordable NEMT provider.

Step 7. Find Your Passengers

If potential clients don’t know your business exists, they can’t book a trip. This means you need to market your business, and market it well. No matter whether you want to scale your NEMT business or just starting it. Reach out to nursing homes, assisted living facilities, retirement communities, and hospitals in your area to see if you can strike a deal for regular transport. Hang up flyers in grocery stores and local businesses where your target group shops. And, of course, create an informative website. When you develop your online presence, keep in mind that the majority of your clients are elderly and disabled folks, so it’s important to make your site both accessible and user friendly. 

Step 8. Choose the Best NEMT Software 

NEMT software is ground-breaking technology that automates all aspects of your NEMT operation, including dispatching, scheduling, routing, billing, driver management, customer notifications, and more. It tackles daily challenges like traffic problems, vehicle breakdowns, driver call offs, cancellations, no-shows, on-demand trips, among other things. In addition, the software simplifies billing to reduce errors and allow for faster reimbursement times. 

If you’re looking for a top-notch, modern platform, RouteGenie is the way to go. Now that you’ve read our guide, it’s time to create your very own NEMT business plan and start a non-emergency medical transportation business. No matter where you’re located or how many vehicles you plan to operate with, we hope these steps help you get started!

• How It Works

Creating a Comprehensive Business Plan for Your NEMT Venture

Starting a Non-Emergency Medical Transportation (NEMT) business is a significant undertaking that requires careful planning and execution. A well-structured business plan is an essential tool to guide your NEMT venture to success. In this article, we’ll explore the key components of a comprehensive NEMT business plan, including market analysis, financial projections, and operational strategies.

Section 1: Executive Summary

The executive summary provides an overview of your NEMT business plan, offering a snapshot of your goals and strategy. This section should include:

• A brief introduction to your NEMT business concept.
• Your mission and vision statements.
• A summary of your market opportunity and target audience.
• An outline of your financial projections and funding requirements.
• Key milestones and objectives.

Section 2: Business Description

This section delves deeper into the specifics of your NEMT business:

• Business Concept: Explain your NEMT service, its significance, and the specific needs it addresses within your community.
• Legal Structure: Describe your business’s legal structure (e.g., LLC, sole proprietorship) and the reasons behind your choice.
• Ownership and Management: Provide information about the ownership and management structure, including the background and qualifications of key team members.

Section 3: Market Analysis

Conducting a thorough market analysis is crucial for understanding the competitive landscape and identifying potential clients. Include:

• Industry Overview: Describe the NEMT industry, its growth potential, and key trends.
• Competitive Landscape: Analyze your competitors, their strengths, weaknesses, and market share. Highlight what sets your NEMT business apart.
• Target Audience: Define your ideal clients, such as seniors, individuals with disabilities, or patients requiring non-emergency medical transportation.
• Market Research: Share insights from your market research, such as demand for NEMT services and the need for accessible transportation.

Section 4: Marketing and Sales Strategy

Detail how you plan to market your NEMT business and acquire clients:

• Marketing Channels: Specify the marketing channels you will use, such as online advertising, social media, local healthcare providers, or community outreach.
• Pricing Strategy: Explain your pricing structure and why it’s competitive and attractive to clients.
• Sales Approach: Describe how you will acquire clients, including any strategic partnerships or referral programs.

Section 5: Services and Operations

This section outlines the specific services you will offer and how your NEMT business will operate:

• Transportation Services: Detail the types of transportation services you will provide, including wheelchair-accessible vehicles, stretcher transportation, or ambulatory services.
• Service Hours: Specify your operating hours, including availability on weekends and holidays.
• Scheduling and Dispatch : Explain how clients will request services and how you will manage scheduling and dispatching drivers.
• Safety and Compliance: Discuss safety protocols, driver training, and your commitment to compliance with local and state regulations.

Section 6: Financial Projections

Lay out your financial forecasts to demonstrate the viability of your NEMT business:

• Startup Costs: List the initial costs required to start your NEMT business, including vehicles, insurance, permits, and office space.
• Revenue Projections: Estimate your monthly and yearly revenue based on factors like client volume and pricing.
• Operating Expenses: Detail your ongoing operating expenses, such as fuel, maintenance, driver salaries, and administrative costs.
• Profit Projections: Summarize your profit projections and when you anticipate reaching profitability.

Section 7: Funding Requirements

If you need external funding to start or grow your NEMT business, specify your funding requirements in this section:

• Capital Needs: Outline the amount of capital required for various startup and operational needs.
• Funding Sources: Explain your planned funding sources, which may include personal savings, loans, grants, or investors.
• Use of Funds: Clarify how you intend to allocate the funds to support your NEMT business.

Section 8: Milestones and Objectives

Set clear milestones and objectives for your NEMT business to track its progress:

• Short-Term Goals: Identify specific, achievable goals for the first year of operation, such as client acquisition targets and service expansion.
• Long-Term Objectives: Outline your long-term vision for the business, including potential expansion into new regions or service offerings.

Section 9: Risk Assessment and Mitigation

Acknowledge the potential risks your NEMT business may face and describe how you plan to mitigate them:

• Risk Identification: List possible risks, such as increased competition, changes in regulations, or vehicle maintenance challenges.
• Risk Mitigation: Explain your strategies for addressing these risks, including contingency plans and preventive measures.

Section 10: Appendices

Include any additional information, documents, or references that support your NEMT business plan. This may include:

• Resumes of key team members.
• Letters of intent or partnership agreements.
• Market research data.
• Legal documents, such as permits or licenses.

Creating a comprehensive NEMT business plan is a critical step in launching and growing your venture. It provides a roadmap for your business, helps you secure funding, and ensures you are well-prepared to navigate the challenges of the NEMT industry. As your NEMT business evolves, regularly update and adjust your business plan to align with your goals and strategies for success.

Experience hassle-free transportation scheduling! Reach out today to schedule a demo and witness how our software simplifies complex ride management, saving you time and resources.

ABOUT THE AUTHOR

Mike is a seasoned transportation consultant and technology advocate. Drawing from years of experience in the transportation industry, Mike bridges the gap between innovative software solutions and practical implementation strategies. His articles focus on the transformative power of software for organizations that deliver transportation options for the elderly, special needs and disabled communities. Outside his writing endeavors, Mike enjoys exploring the landscapes of Costa Rica and advocating for sustainable transportation initiatives.

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Starting A Non-Emergency Medical Transportation Businesses: A Practical Guide

Rachelle regua.

• March 8, 2023

Are you wondering how to start a medical transportation business? Starting your own non-emergency medical transportation (NEMT) business can be an exciting and rewarding venture that provides services to those in need. 

However, there are many steps involved in properly launching a business of any kind. Crafting a strategic plan for success is essential as you make the leap from idea to reality. 

In this post, we’ll provide practical guidance on how to start a medical transportation business from scratch – from researching and creating a solid foundation to marketing and developing sustainable procedures. 

Whether you’re just starting out or have been running your enterprise for years, these tips will help ensure you remain competitive in today’s market!

What Exactly Is A Non-Emergency Medical Transportation (NEMT) Businesses?

Non-Emergency Medical Transportation (NEMT) is a service provided to people who need to get to and from medical appointments but do not require an ambulance. This type of transport may be necessary for those with limited mobility or access to private transportation. 

Types of NEMT services typically include wheelchair vans, ambulette services, regular van services, and stretcher vans. 

Wheelchair vans are designed to transport individuals in wheelchairs, while ambulette service provides wheelchair-accessible transportation for those who need additional assistance getting in and out of vehicles. 

Regular van service is used to transport ambulatory patients, while stretcher vans provide transportation for those who require medical monitoring during transit. 

NEMT also includes services such as a stretcher, lift-equipped van, or ambulance service for those who require additional medical support. 

All of these types of transportation allow individuals to receive the healthcare they need without having to worry about getting there on their own. With NEMT, people can get to and from their appointments safely, comfortably, and in a timely manner.

Benefits Of Setting Up A NEMT Business

If you’re looking to start a business that helps those in need, a Non-Emergency Medical Transportation (NEMT) business could be the perfect fit. 

With flexible hours and the opportunity to network and work with many different types of people each day, setting up a NEMT business can be a smart move, professionally satisfying and profitable!

Here are some of the top reasons why you should start a medical transportation business:

• A Growing Industry. The non-emergency medical transportation (NEMT) industry is growing rapidly and is expected to continue to do so for the foreseeable future. This is due in large part to the aging population, as seniors are more likely to need non-emergency medical transportation than younger people.
• A Lucrative Business . Non-emergency medical transportation businesses can be quite lucrative. This is because there is a constant demand for NEMT services, and the costs of starting and operating a NEMT business are relatively low. Additionally, NEMT businesses often have high-profit margins, as they can charge premium rates for their services.
• A Flexible Business. Another advantage of starting a NEMT business is that it is a very flexible business. This means that you can choose your own hours, and can operate your business in any location that you desire.
• A Rewarding Business. Not only is starting a NEMT business a financially rewarding endeavor, but it is also a very rewarding business in terms of the satisfaction that you will receive from helping others. Many people who use NEMT services are elderly or disabled and are unable to transport themselves to doctor’s appointments or other necessary appointments. As such, you will be providing a much-needed service to those who truly need it.

How Much Does It Cost To Start An NEMT Business?

The cost of starting a NEMT business varies depending on the size, scope and complexity of your services. Generally speaking, you can expect to invest anywhere between $30,000 and $100,000 in upfront costs such as vehicles, licensing fees and insurance. 

Longer-term costs may include driver salaries and maintenance costs for vehicles. Your startup costs will also depend on whether you choose to develop your own IT system or purchase existing software solutions. 

Marketing expenses such as website development, advertising and PR should be taken into consideration too. When taking all of these factors into account, it’s important to create a realistic budget before getting started in order to ensure that your business is financially viable.

It’s also worth mentioning that the cost of starting a transportation business is not limited to upfront expenses. You’ll need to set aside money for ongoing operational costs such as fuel and maintenance. 

Additionally, you should also factor in the cost of compliance with regulations as there may be fees associated with obtaining necessary permits and licenses. Finally, make sure to budget for unexpected costs that may arise during the course of your business operations. 

Is It The Right Business Right For You?

Starting a non-emergency medical transportation (NEMT) business may be the perfect step for entrepreneurs looking to break into the healthcare industry. 

With its relatively low barrier to entry and flexibility of services, NEMT can provide an excellent opportunity for those seeking to build a successful enterprise. 

However, it is essential that prospective business owners carefully weigh the financial and operational commitments needed before launching a venture. 

NEMT business owners must have access to vehicles, drivers, and other necessary resources.

Before deciding if NEMT is right for you, consider the costs associated with vehicle maintenance, salaries for staff members like drivers and dispatchers, insurance premiums, advertising investments and other overhead expenses. 

Similarly, entrepreneurs should consider the time and effort needed to ensure compliance with state laws, local regulations, and other applicable rules. 

In addition to financial considerations, business owners must decide what type of NEMT services they’d like to offer. 

Will you be providing simple taxi rides for people with disabilities? Do you plan on providing door-to-door service for elderly and disabled individuals? 

Maybe you’d like to offer courier services for medical supplies such as specimen collections. Each of these options brings different challenges, costs and opportunities.

Setting Up Your  Non-Emergency Medical Transportation (NEMT) Businesses

Here are the steps involved when starting a medical transportation company:

Register your business 

It’s time to get your business registered. If you plan on setting up a Non-Emergency Medical Transportation (NEMT) business, be sure to take the necessary steps to make that happen.

Depending on the type of business you are registering, you may need to register with either state and local government or federal agencies. Many NEMT businesses even involve interacting with state Medicaid departments in addition to conventional business registration. 

So make sure all the required paperwork is complete before officially launching your new venture. Registering your NEMT business correctly is paramount for protecting yourself and your customers from any potential legal issues that may arise later!

Acquire necessary licenses and permits

To get your Non-Emergency Medical Transportation (NEMT) business up and running, there are several core licenses and permits you will need to acquire. 

Depending on the state and county you plan to operate in, you may need a business license, an operating permit or certificate of authority, a Motor Carrier Permit, a hazardous materials permit and appropriate insurance coverage. 

You should take some time to research the specific regulations of each governing body you will have to deal with so that your application process is as smooth as possible. 

This can be daunting but remember that these licenses and permits are necessary to make sure your business is compliant with local laws – they are not optional!

Consider partnering with healthcare providers or other organizations

Partnering with existing healthcare providers or other organizations can help you expand your services without having to invest additional resources in recruiting and managing new staff and vehicles. 

An added benefit of a partnership is that it can increase visibility for both organizations—offering more exposure and building credibility. 

Furthermore, an established healthcare provider can provide valuable advice on developing processes that comply with regulations governing NEMT businesses. 

If partnering with an organization isn’t right for your business, there are still other ways to access reliable medical transportation services for your clients.

Obtain proper insurance coverage

If you have decided to launch a non-emergency medical transportation (NEMT) business, one of the most important steps is to purchase proper insurance coverage. 

Having adequate coverage will help you mitigate financial risks and make sure that your business is protected in case of any unexpected accidents or legal issues. 

The cost of a NEMT business insurance policy can vary greatly, depending on the type and size of your operation, as well as other factors like the location and number of vehicles used. 

It’s best to consult with several insurance companies in order to find the right plan that fits both your needs and budget. 

With comprehensive coverage and solutions provided through a professional insurer, you can go into business feeling confident that your NEMT company is secure.

Invest in reliable vehicles and equipment

One of the most important things to invest in upfront is reliable vehicles and equipment. By investing in quality vehicles, you’ll be helping ensure that your passengers arrive safely and on time for appointments or other needs. 

You should also make sure you have the necessary safety items such as emergency lights, sirens, important medical equipment like oxygen tanks, and first aid kits. While these investments can be costly upfront, they are well worth it: 

With the right equipment, you’ll have peace of mind knowing that your customers will receive safe and secure transportation.

Train and hire qualified drivers

Establishing and running a Non-Emergency Medical Transportation (NEMT) business can be an important service in your community, but doing it correctly requires having the best possible person behind the wheel. 

Apart from ensuring that potential driving candidates meet all state requirements, conducting extensive background checks on drivers is essential for safety and security. 

Additionally, you should always provide appropriate training to help new hires better understand how to interact with passengers, handle the physical limitations of clientele they may come across, and know the basics of vehicle maintenance. 

Taking these proactive steps will enable you to have not only qualified but also trustworthy drivers so your business can run as smoothly as possible.

Implement effective marketing and customer service strategies

Every NEMT business must have the plan to reach potential customers and maintain solid relationships with them. The cornerstone of success is effective marketing and customer service strategies. 

For example, one marketing strategy might be creating an informative website that helps potential customers easily identify services offered, pricing information and answers to frequently asked questions. 

To promote the business, social media ads can be run and content can be created to amplify brand presence on search engines. 

However, even with the most awesome marketing plan in place, if your customer service standards are poor they can all be undone. Make sure you always provide courteous customer service, prompt communications and timely responses. 

Start a Medical Transportation Business Now

Having delved into the intricacies of launching your very own non-emergency medical transportation (NEMT) business, what’s holding you back from turning your vision into reality?

These invaluable insights can serve as your stepping stones towards bringing your dream to life, enabling you to provide vital assistance to individuals in your community, ensuring they reach their destinations with care and reliability.

With unwavering commitment and diligent effort, the sky’s the limit for the potential of your burgeoning enterprise.

In the realm of NEMT services, one of the key tools for success is Detrack. This innovative platform has become indispensable for NEMT businesses, offering real-time vehicle tracking that yields a multitude of benefits.

Try Detrack now!

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Medical Transport Business Plan

The non-emergency medical transport industry promises unprecedented growth and profitability. The ever-increasing demand and an extensive marketplace make it a lucrative business venture to undertake.

Looking for medical transport business plan? A business plan will help you raise funds and scale your business toward exponential growth.

Need help writing a business plan for your medical transport business? You’re at the right place. Our medical transport business plan template will help you get started.

Free Business Plan Template

Download our free business plan template now and pave the way to success. Let’s turn your vision into an actionable strategy!

• Fill in the blanks – Outline
• Financial Tables

How to Write A Medical Transport Business Plan?

Writing a medical transport business plan is a crucial step toward the success of your business. Here are the key steps to consider when writing a business plan:

1. Executive Summary

An executive summary is the first section planned to offer an overview of the entire business plan. However, it is written after the entire business plan is ready and summarizes each section of your plan.

Here are a few key components to include in your executive summary:

Introduce your Business:

Start your executive summary by briefly introducing your business to your readers.

Market Opportunity:

Products and services:.

Highlight the medical transport services you offer your clients. The USPs and differentiators you offer are always a plus.

Marketing & Sales Strategies:

Financial highlights:, call to action:.

Ensure your executive summary is clear, concise, easy to understand, and jargon-free.

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2. Business Overview

The business overview section of your business plan offers detailed information about your company. The details you add will depend on how important they are to your business. Yet, business name, location, business history, and future goals are some of the foundational elements you must consider adding to this section:

Business Description:

Describe your business in this section by providing all the basic information:

Describe what kind of medical transport company you run and the name of it. You may specialize in one of the following medical transport businesses:

• Wheelchair transport
• Basic life support
• Advanced life support
• Stretcher transport
• Specialty transport
• Describe the legal structure of your medical transport company, whether it is a sole proprietorship, LLC, partnership, or others.
• Explain where your business is located and why you selected the place.

Mission Statement:

Business history:.

If you’re an established medical transport service provider, briefly describe your business history, like—when it was founded, how it evolved over time, etc.

Future Goals

This section should provide a thorough understanding of your business, its history, and its future plans. Keep this section engaging, precise, and to the point.

3. Market Analysis

The market analysis section of your business plan should offer a thorough understanding of the industry with the target market, competitors, and growth opportunities. You should include the following components in this section.

Target market:

Start this section by describing your target market. Define your ideal customer and explain what types of services they prefer. Creating a buyer persona will help you easily define your target market to your readers.

Market size and growth potential:

Describe your market size and growth potential and whether you will target a niche or a much broader market.

Competitive Analysis:

Market trends:.

Analyze emerging trends in the industry, such as technology disruptions, changes in customer behavior or preferences, etc. Explain how your business will cope with all the trends.

Regulatory Environment:

Here are a few tips for writing the market analysis section of your non-emergency medical transport business plan:

• Conduct market research, industry reports, and surveys to gather data.
• Provide specific and detailed information whenever possible.
• Illustrate your points with charts and graphs.
• Write your business plan keeping your target audience in mind.

4. Products And Services

The product and services section should describe the specific services and products that will be offered to customers. To write this section should include the following:

Transportation services:

Booking and scheduling:.

Explain how customers can book your transportation services. This includes booking through a website, phone call, or an application.

Quality measures

: This section should explain how you maintain quality standards and consistently provide the highest quality service.

Additional Services

In short, this section of your medical transport plan must be informative, precise, and client-focused. By providing a clear and compelling description of your offerings, you can help potential investors and readers understand the value of your business.

5. Sales And Marketing Strategies

Writing the sales and marketing strategies section means a list of strategies you will use to attract and retain your clients. Here are some key elements to include in your sales & marketing plan:

Unique Selling Proposition (USP):

Define your business’s USPs depending on the market you serve, the equipment you use, and the unique services you provide. Identifying USPs will help you plan your marketing strategies.

Pricing Strategy:

Marketing strategies:, sales strategies:, customer retention:.

Overall, this section of your medical transport business plan should focus on customer acquisition and retention.

Have a specific, realistic, and data-driven approach while planning sales and marketing strategies for your medical transport business, and be prepared to adapt or make strategic changes in your strategies based on feedback and results.

6. Operations Plan

The operations plan section of your business plan should outline the processes and procedures involved in your business operations, such as staffing requirements and operational processes. Here are a few components to add to your operations plan:

Staffing & Training:

Operational process:, medical equipment:.

Include the list of medical vehicles and equipment required for non-emergency transport, such as special vans, lifts, ramps, stretchers, oxygen systems, safety and accessibility equipment, etc.

Adding these components to your operations plan will help you lay out your business operations, which will eventually help you manage your business effectively.

7. Management Team

The management team section provides an overview of your medical transport business’s management team. This section should provide a detailed description of each manager’s experience and qualifications, as well as their responsibilities and roles.

Founders/CEO:

Key managers:.

Introduce your management and key members of your team, and explain their roles and responsibilities.

Organizational structure:

Compensation plan:, advisors/consultants:.

Mentioning advisors or consultants in your business plans adds credibility to your business idea.

This section should describe the key personnel for your medical transport services, highlighting how you have the perfect team to succeed.

8. Financial Plan

Your financial plan section should provide a summary of your business’s financial projections for the first few years. Here are some key elements to include in your financial plan:

Profit & loss statement:

Cash flow statement:, balance sheet:, break-even point:.

Determine and mention your business’s break-even point—the point at which your business costs and revenue will be equal.

Financing Needs:

Be realistic with your financial projections, and make sure you offer relevant information and evidence to support your estimates.

9. Appendix

The appendix section of your plan should include any additional information supporting your business plan’s main content, such as market research, legal documentation, financial statements, and other relevant information.

• Add a table of contents for the appendix section to help readers easily find specific information or sections.
• In addition to your financial statements, provide additional financial documents like tax returns, a list of assets within the business, credit history, and more. These statements must be the latest and offer financial projections for at least the first three or five years of business operations.
• Provide data derived from market research, including stats about the medical transport industry, user demographics, and industry trends.
• Include any legal documents such as permits, licenses, and contracts.
• Include any additional documentation related to your business plan, such as product brochures, marketing materials, operational procedures, etc.

Use clear headings and labels for each section of the appendix so that readers can easily find the necessary information.

Remember, the appendix section of your medical transport business plan should only include relevant and important information supporting your plan’s main content.

The Quickest Way to turn a Business Idea into a Business Plan

Fill-in-the-blanks and automatic financials make it easy.

This sample medical transport business plan will provide an idea for writing a successful medical transport plan, including all the essential components of your business.

After this, if you still need clarification about writing an investment-ready business plan to impress your audience, download our medical transport business plan pdf .

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Frequently asked questions, why do you need a medical transport business plan.

A business plan is an essential tool for anyone looking to start or run a successful medical transport business. It helps to get clarity in your business, secures funding, and identifies potential challenges while starting and growing your business.

Overall, a well-written plan can help you make informed decisions, which can contribute to the long-term success of your medical transport company.

How to get funding for your medical transport business?

There are several ways to get funding for your medical transport business, but self-funding is one of the most efficient and speedy funding options. Other options for funding are:

• Bank loan – You may apply for a loan in government or private banks.
• Small Business Administration (SBA) loan – SBA loans and schemes are available at affordable interest rates, so check the eligibility criteria before applying for it.
• Crowdfunding – The process of supporting a project or business by getting a lot of people to invest in your business, usually online.
• Angel investors – Getting funds from angel investors is one of the most sought startup options.

Apart from all these options, there are small business grants available, check for the same in your location and you can apply for it.

Where to find business plan writers for your medical transport business?

There are many business plan writers available, but no one knows your business and ideas better than you, so we recommend you write your medical transport business plan and outline your vision as you have in your mind.

What is the easiest way to write your medical transport business plan?

A lot of research is necessary for writing a business plan, but you can write your plan most efficiently with the help of any medical transport business plan example and edit it as per your need. You can also quickly finish your plan in just a few hours or less with the help of our business plan software .

How detailed should the financial projections be in my medical transport business plan?

The level of detail of the financial projections of your medical transport business may vary considering various business aspects like direct and indirect competition, pricing, and operational efficiency. However, your financial projections must be comprehensive enough to demonstrate a complete view of your financial performance.

Generally, the statements included in a business plan offer financial projections for at least the first three or five years of business operations.

Can a good medical transport business plan help me secure funding?

Indeed. A well-crafted medical transport business plan will help your investors better understand your business domain, market trends, strategies, business financials, and growth potential—helping them make better financial decisions.

So, if you have a profitable and investable business, a comprehensive business plan can certainly help you secure your business funding.

About the Author

Upmetrics Team

Upmetrics is the #1 business planning software that helps entrepreneurs and business owners create investment-ready business plans using AI. We regularly share business planning insights on our blog. Check out the Upmetrics blog for such interesting reads. Read more

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Home » Healthcare

A Sample Non Emergency Medical Transportation Business Plan Template

Non-medical transportation businesses help people get to pre-scheduled healthcare appointments, including doctor visits, rehab, clinical testing, follow-up exams, and more. In recent times, the demand for safe and reliable public transportation for people with medical issues and disabilities, particularly in rural communities, has witnessed massive growth.

According to industry reports, this demand is expected to continue growing and also remain strong in any economic climate. However, third-party services quite similar to Uber and Lyft are expected to be introduced into the market in the future to provide these services on demand. In addition, a few taxi businesses have moved into the medical transport market .

Steps on How to Write a Non-Emergency Medical Transportation Business Plan

1. executive summary.

Sidekick LLC is a non-emergency medical transportation service that will be based in Detroit, Michigan, and will service cities around Detroit such as Windsor, Hamtramck, River Rouge, Grosse Pointe Park, Dearborn, Melvindale, Grosse Pointe, Ecorse, Lincoln Park, and Harper Woods. We intend to target those within the low-income range as well as those with disabilities. At Sidekick LLC, we will also provide VIP services for high-income clients.

Company Profile

A. our products and services.

At Sidekick LLC, our services will aid people who either use wheelchairs, stretchers, have a plastered leg/hand, and any other movement restricting injuries . Our transportation services are specifically targeted at people who require something more comfortable, facilities better than a cab but not an ambulance. Our vast range of services includes;

• Medical Appointments
• Doctor Appointments
• Physical Therapy
• Dialysis Treatment
• Outpatient Surgery
• Treatment Centers
• Prescription Drug Pick Up
• Dental Appointments
• Optometrist Visits
• Hospital Checkout
• Emergency Room Pick Up
• Long Distance Transportation
• Airport drop-off and pick-up
• Church Services
• Social Events

b. Nature of the Business

Just like a taxi, our clients will pay Sidekick LLC to carefully escort and transport them to appointments and places. Aside from transporting clients from their homes to the doctor’s office, we will also service assisted-living facilities, nursing homes, palliative care facilities, and related medical entities. At Sidekick LLC, we are very eager to provide personalized services to our clients by paying close attention to their specific transport needs and challenges.

c. The Industry You are in

Sidekick LLC is a non emergency medical transportation business built to compete favorably in the US healthcare transportation industry. This market in the U.S. is bifurcated on medical and non-medical transportation, and we are ready to take the non-medical segment by storm.

d. Mission Statement

Our mission is to provide medical transportation services that help an aged person or those under minor health constraints visit healthcare facilities for check-ups and invitations. Our transportation service is designed to fulfill non-emergency purposes.

e. Vision Statement

Our vision is to provide a simple medical non-emergency transportation model that will give employees immense satisfaction..

f. Tagline or Slogan

Sidekick LLC – A Friend When You Need One

g. Legal Structure of the Business (LLC, C Corp, S Corp, LLP)

Sidekick LLC will be registered as a Limited Liability Company in the State of Illinois. We believe this business structure will offer us limited liability protections and we can also benefit from its pass-through taxation model.

h. Organizational Structure

• Chief Executive Officer
• Human Resource and Admin Manager
• Marketing and Sales Agent
• Accountant/Cashier
• Call Center Agent/Front Desk Staff

i. Ownership/Shareholder Structure and Board Members

Sidekick LLC will be solely owned and managed by Karisma Lloyd, a former director at Envision HealthCare. She has over 17 years experience in the healthcare transportation industry.

SWOT Analysis

A. strength.

At Sidekick LLC, we believe our workforce serves as the core strength of the company. They are our top assets and their years of experience and professionalism will ensure our clients receive excellent services and attention. In addition, our customer services, call centers, and service offerings will count as a strength for us, and give us an edge over similar businesses.

b. Weakness

Being a newly established business, we acknowledge that we have to compete in an industry where there are well-established players with financial capabilities to purchase latest equipment such as ADA-specific transport vehicles and air transport facilities like helicopters.

c. Opportunities

A good number of folks require medical non-emergency transportation services to get to pre-scheduled healthcare appointments, including doctors’ visits, rehab, clinical testing, follow-up exams, and more. Owing to this growing demand, we believe there is a massive market for our services.

i. How Big is the Industry?

According to reports, when measured by revenue, the Global Non-emergency Medical Transportation Market generated USD 7,091.56 million in 2020 and is expected to reach USD 7,560.06 million in 2023, growing at a CAGR of 6.94% to reach USD 10,609.66 million by 2026.

ii. Is the Industry Growing or Declining?

Aside from the fact that the general healthcare transportation industry is growing encouragingly, NEMT remains the fastest-growing segment of all medical transportation industries. Experts predict a growth rate of more than 4% during the period from 2018 to 2026.

iii. What are the Future Trends in the Industry

Although NEMT is a very crucial element in medical care, rideshare companies are becoming very interested in the market. According to industry reports, ride-sharing services have forced a 7% decrease in the usage of ambulances.

However, rideshare vehicles are not adequately equipped to offer the sort of service that NEMT companies do. NEMT providers are qualified enough to offer both ambulatory and critical care, and according to experts, it is an invaluable part of the healthcare ecosystem and cannot be substituted by ride-sharing transportation.

iv. Are There Existing Niches in the Industry?

• Non-emergency air transportation
• Medical tourism
• Wheelchair Transportation
• Medical Taxi Service

v. Can You Sell a Franchise of your Business in the Future?

Yes, at Sidekick LLC we intend to offer franchise opportunities to willing entrepreneurs in the near future. We believe that selling franchise opportunities will also help us secure patients in multiple areas.

At Sidekick LLC, we acknowledge that competitive issues are always going to remain a threat as well as any changes in reimbursement schedules. Nonetheless, we also believe that strong gross margins generated from the services we offer despite potential declines in revenue will also allow our company to remain profitable and maintain a positive cash flow.

i. Who are the Major Competitors?

• AirMed International
• International SOS
• MedjetAssist
• Air Ambulance
• MASA Assist
• Global Rescue

ii. Is There a Franchise for Non-Emergency Medical Transportation Business?

• Caliber Patient Care: $55,000 – $100,000
• Stellar Transport: $95,000 – $140,000
• NEPAT Inc.: $150,000 – $350,000
• Comfort Keepers: $66,010 – $99,390
• Medex Patient Transport: $105,015 – $155,240
• Wheelchair Getaways Franchise: $40,000-$112,000
• Home Care for the 21 st Century: $95,800 – $203,000
• Caring Senior Service: $58,585 – $107,450
• Express Medical Transporters Franchise: $175,000-$242,000

iii. Are There Policies, Regulations, or Zoning Laws Affecting Non-Emergency Medical Transportation Business?

Yes, however, the non-emergency medical transportation industry is more or less still in its infancy both in terms of technological innovation and federal regulation. Although there are no formal guidelines for the NEMT industry, each state tends to have its own set of operational rules and regulations that all businesses are expected to follow. Vehicle licensing is also another vital element of the non-emergency medical transportation industry .

Marketing Plan

A. who is your target audience.

i. Age range

At Sidekick LLC, our primary target audience will be Baby Boomers who are in their 50s or 70s. We will also target infants and toddlers who require regular medical check-ups, therefore have to visit healthcare child clinics often.

ii. Level of Educational

According to reports, a good percentage of our target audience must have completed high school or even have a bachelor’s degree or higher. However, at Sidekick LLC, we believe that the Education level of our target audience can also vary exponentially by race and ethnic origin.

iii. Income Level

At Sidekick LLC, we intend to target those within the low-income range as well as those with disabilities who need our reliable services. We will also provide VIP services for high-income clients who may want to use our services too.

iv. Ethnicity

• African American (not Hispanic): 12%
• Asian American (not Hispanic): 13%
• Native Hawaiian and Other Pacific Islander (not Hispanic): 10%
• American Indian and Alaska Native (not Hispanic): 12%
• Hispanic: 8%
• Persons identifying as two or more groups: 6%

v. Language

As long as they can communicate, we at Sidekick LLC are willing to offer our services to you.

vi. Geographical Location

• California (5.8 million)
• Florida (4.5 million)
• Texas (3.7 million)
• New York (3.3 million)
• Pennsylvania (2.4 million)
• Ohio (2 million)
• Illinois (2 million)
• Michigan (1.8 million)
• North Carolina (1.8 million)

vii. Lifestyle

Our ideal clients at Sidekick LLC are patients facing constant health compulsion to travel from their homes to the clinic, and they need a fitting and responsible non-emergency transportation service.

b. Advertising and Promotion Strategies

• To increase sales, we intend to advertise our services through the distribution of pamphlets with beautiful designs displaying our contact information and particulars at hospitals, medical stores, clinics, maternity services, and healthcare center.
• We will also create an alliance with doctors, hospital staff members, nurses, therapists, physicians, etc.
• We intend to only hire responsible staff.
• All service calls would be attended to professionally and we intend to set up a dispatch center representing our very own non-emergency medical transportation company
• Be very tactful and smart to cope with marketing & sales competition.
• Discounts, additional benefits like a free first ride

i. Traditional Marketing Strategies

• Becoming a state-registered business so government agencies can offer our contact information when they work with people who need transportation services.
• Advertise our transportation services to retirement and assisted living facilities as well as medical offices.
• Offer to make presentations to local senior citizen community groups.
• List our business with websites that help people find transportation, such as Paratransit Watch.
• Sign up for a free listing on Google Maps so our business can be listed when people look up non-emergency medical transportation services.

ii. Digital Marketing Strategies

• Review Funnel Enhancement
• Web Programming & Development
• Content Writing Marketing
• Email Marketing Services
• Search Engine Marketing (SEM)
• Search Engine Optimization
• Website Optimization

iii. Social Media Marketing Plan

• Setting up/enhancing our social media presence
• Improving our brand imagery
• Augmenting our business location and industry online
• Creating a brief summary about our non-emergency medical transport business
• Inculcate other businesses as connections
• Creating content for our business

c. Pricing Strategy

At Sidekick LLC, we understand that our business carries operating costs above purchasing vans. There are higher insurance premiums, maintenance fees, fluctuating fuel costs, and many more. We will consider these factors when developing our pricing strategy .

Sales and Distribution Plan

A. sales channels.

At Sidekick LLC, we plan to reach out to nursing homes, assisted living facilities, retirement communities, and hospitals in our business area to see if we can align for regular transport. We will also hang up flyers in grocery stores and local businesses where our target group shops, and also create an informative website.

b. Inventory Strategy

At Sidekick LLC, we plan to leverage a good software application to manage all our business inventories. We believe this will make it easier for us to focus on other pertinent issues.

c. Payment Options for Customers

At Sidekick LLC, we intend to make available the following payment options to clients.

• Payment via bank transfer
• Payment with cash
• Payment via online bank transfer
• Payment via check
• Payment via mobile money transfer

d. Return Policy, Incentives, and Guarantees

We will not offer any form of the return policy at Sidekick LLC; but being a properly instituted business, we will ensure that all our employees and drivers are properly trained, extensively instructed, and well monitored. We will also carry extensive insurance to ensure our agency can recover from mistakes or claims.

e. Customer Support Strategy

In this line of business, safety and experience is the name of the game especially in terms of retaining customers. At Sidekick LLC, we plan to let our clients know how we intend to handle the unexpected, and how we take absolute care to ensure that all of our riders make it to their final destination in one piece. Reliability, punctuality, and accuracy are our watchwords.

Operational Plan

At Sidekick LLC, we will offer accessibility, reliability, and safety to patients. Have it in mind that all our drivers are specially trained, CPR-certified, Defensive Driving-certified, Hospice Sensitivity-certified, PASS-certified, drug-tested, and background-checked for extra passenger security.

In addition, all our vehicles are newer models and they will be cared for and maintained regularly, with heavy-duty wheelchair lifts to accommodate wheelchairs of all sizes. All our vehicles will also be fully equipped with stretchers of the highest quality, accommodating both standard and bariatric needs. Oxygen is available upon request (must be administered by the caregiver).

a. What Happens During a Typical Day at a Non-Emergency Medical Transportation Business?

Owners of non-emergency medical transportation businesses may perform the following jobs on a daily basis:

• Establishing relationships with nursing homes/hospices/doctors’ offices
• Coordinating driver’s schedules
• Driving between medical facilities
• Vehicle maintenance

b. Production Process (If Any)

There are no production processes at Sidekick LLC!

c. Service Procedure (If Any)

We at Sidekick LLC understand that the type of transportation we provide is time-proved and efficient for patients and the medical care system. Howbeit, it may need some improvements. For instance, if our business operations are processed manually, it will surely warrant lots of paperwork, phone calls or emails, etc . This leads to slow workflow, errors, and results in detrimental delays.

However, to effectively perform our jobs and stay competitive, we will consider a high-quality, intelligent NEMT routing software solution . After extensive research and deliberation, we have chosen to leverage the RouteGenie NEMT software. This software is a tried-and-trusted solution that manages all transportation and communications logistics through one dashboard in an automated manner.

d. The Supply Chain

Just like it was noted above, our business management software is a ground-breaking technology that automates all aspects of our non emergency medical transportation operation, including dispatching, scheduling, routing, billing, driver management, customer notifications, and more.

We will also use it to handle daily challenges like traffic problems, vehicle breakdowns, driver call-offs, cancellations, no-shows, on-demand trips, among other things. In addition, the software simplifies billing to reduce errors and allow for faster reimbursement times.

e. Sources of Income

• Per Mile Rates
• No-Show Fees
• Minimum Charges
• Flat rate fees
• Weekend and Holiday Fee’s

Financial Plan

A. amount needed to start your non-emergency medical transportation business.

We will need around $430,000 to start Sidekick LLC successfully. This cost stems from a variety of factors that include; registering the business, covering legal fees, finding a suitable facility, signing up for insurance, purchasing permits and licenses, purchasing vehicles, paying utility bills and wages, launching a website, marketing your business, among other things .

b. What are the Costs Involved?

• The Fee for registering the business in the United States –$800.
• The budget for legal fees, insurance, permits, and license – $7,000.
• The cost of leasing a facility – $84,000.
• The Cost for the purchase of furniture and equipment (Flat Screen TVs, computers, printers, and cabins et al) – $12,000.
• Other start-up expenses include stationery – $3000.
• Phone and utility deposits – $3,500.
• The Cost for the purchase of ADA compliant vans– $230,000.
• The Cost of Launching a Website – $600.
• Cost for payment of salaries for the first 3 months of operations – $64,000.
• Additional Expenditure (Business cards, Signage, Adverts, and Promotions et al) – $5,000.

c. Do You Need to Build a Facility?

No, Sidekick LLC will be started and managed out of a well-furnished facility at the hub of Chicago, Illinois.

d.  What are the Ongoing Expenses for Running a Non-Emergency Medical Transportation Business?

•   Vehicle/equipment maintenance
• Driver salaries
• Commercial insurance
• Vehicle purchases/payments
• Vehicle insurance
• Fleet/parking lot costs

e. What is the Average Salary of your Staff?

• Chief Executive Officer: $72,780/Year
• Human Resource and Admin Manager: $56,120/Year
• Drivers: $52,310/Year
• Marketing and Sales Agent: $48,670/Year
• Accountant/Cashier: $46,034/Year
• Call Center Agent/Front Desk Staff: $38,740/Year

f. How Do You Get Funding to Start a Non-Emergency Medical Transportation Business

• From personal savings and sale of personal stocks and properties
• From investors and business partners
• Loans from your banks
• Pitching your business idea and applying for business grants and seed funding from donor organizations and angel investors
• Source for soft loans from your family members and your friends.

Financial Projection

A. how much should you charge for your service.

At Sidekick LLC, we understand that a good percentage of our business will be gotten from a broker. Owing to that, the broker will most times be deciding how much they will pay us for services rendered. However, we will once in a while have time to negotiate on special trip requests such as something outside our normal coverage zone. For these requests, we intend to look at the circumstances and increase the rates already agreed upon accordingly.

b. Sales Forecast?

• First Year: $54,000 (From Self – Pay Clients): $90,000 (From Medicaid Covers)
• Second Year: $184,000 (From Self – Pay Clients): $162,000 (From Medicaid Covers)
• Third Year: $340,000 (From Self – Pay Clients): $800,000 (From Medicaid Cover)

c. Estimated Profit You Will Make a Year?

• First Fiscal Year (FY1): $12,000 (21% of revenue generated)
• Second Fiscal Year (FY2): $98,000 (35% of revenue generated)
• Third Fiscal Year (FY3): $211,000 (45% of revenue generated)

d. Profit Margin of a Non-Emergency Medical Transportation Business Product/Service

According to industry reports, the profit margin will depend on several factors, such as business location, marketing & promotional strategies, the corporation services alliances, the service quality, and a lot of other factors. However, at the starting stage of the medical non-emergency transportation company, the profit margin is usually less, about 20- 30% .

Growth Plan

At Sidekick LLC, we plan to offer franchise opportunities to willing entrepreneurs after 5 years of business success. We believe that selling Franchise opportunities will help us secure more markets and patients in multiple areas. Owing to the rising and encouraging number of seniors in these locations, we intend to expand to the following locations;

• California (5.8 million seniors)
• Florida (4.5 million seniors)
• Texas (3.7 million seniors)
• New York (3.3 million seniors)
• Pennsylvania (2.4 million seniors)
• Ohio (2 million seniors)
• Illinois (2 million seniors)
• Michigan (1.8 million seniors)
• North Carolina (1.8 million seniors)

At Sidekick LLC, our exit plan will be acquisitions and mergers, especially since we believe the acquisition will advance our relationship with several key players and add more to our estimated annual revenue. We also believe that the merger will drive greater access to care and elevate our client experience.

More on NEMT

How to Start a Medical Transportation Business? (Guide with Cost Estimation)

• Last Updated: April 30, 2024

• Get the equipment, insurance, and cars required to offer dependable transportation services while adhering to all applicable safety and health regulations.
• Identify the unmet needs and pain areas of the target clients, such as seniors, people with disabilities, or patients with chronic ailments.
• To earn recurring revenue and referrals, form agreements with healthcare providers like hospitals, clinics, or nursing homes and give them specialized and dependable transportation options like non-emergency medical transportation, patient transfers, or medical courier services.
• Recruit and educate a team of skilled and compassionate drivers who have a strong focus on patient care, excellent communication abilities, and medical expertise.

Medical transportation businesses are often highly lucrative, primarily if they focus on serving the elderly. 

The elderly population is one of the fastest-growing groups in America, and they are more likely than younger people to require medical transportation services. 

The U.S. Healthcare Transportation Services Market is projected to achieve a CAGR of around 9% by 2022-2028 , reaching USD 24,137.6 million by the end of the forecast period.

There is an ever-increasing demand for these services, making them more profitable over time and more stable than other types of businesses when the economy fluctuates. If you’re aspiring to get into the medical transportation business and wondering how to start a medical transportation business , this article will guide you in getting started with your business.

Table of Content

• What Does a Medical Transportation Business Do?

How to Start a Medical Transportation Business

Pros and cons of starting a medical transportation business, how much does it cost to start a nemt business, how much does an nemt business make, how to become an nemt provider.

• Perform Medical Transportation Services Using Best Routes from Upper

What Does a Medical Transportation Business Do? 

A medical transportation business provides transportation to people who need it, such as seniors and specially-abled people.

The main goal of a medical transportation business is to provide safe, reliable, and comfortable transportation to people who may not be able to drive themselves or do not have access to public transportation.

A medical transportation business can be an excellent opportunity for someone who wants to start their own medical transport business but has limited funds, as it doesn’t require office space or extensive equipment.

To start a medical transportation business, follow these steps:

Step-1: Choose the right location

Step-2: Register your business

Step-3: Apply for licenses and permits

Step-4: Invest in the right equipment

Step-5: Hire a team

Step-6: Market your service offerings after thorough research

Step-7: Provide top-notch customer service

1. Choose the right location

When starting a medical transportation business, you must choose the correct location. The area should be accessible and easy to find. It should also offer parking spaces for your vehicles and a place where patients can wait comfortably.

In addition, it should have good public transport connections so patients can get there quickly. Go for a venue that is near hospitals or clinics. It will allow you to attract more customers since many people will already know where to find your business.

For example, if you provide home health care and offer transportation services for people who need help getting from their homes to doctor’s appointments or nursing homes, you’ll want to be close enough to your clients that they can quickly get there. 

But if you are a company that provides transportation for patients, being closer to the hospital may be more significant.

2. Register your business

There are several business entities, each with advantages and disadvantages. Medical transportation businesses must select a (legal status) business structure that will shape tax obligations, personal liability, and business registration requirements. 

Here are the main options:

• Sole proprietorship : This is the most accessible type of business to start and maintain. You’re personally liable for any debts or legal issues that arise from your company.
• Partnership: This is similar to a sole proprietorship, in which no annual fee or ongoing paperwork requirements exist. However, partners are personally liable for all debts or lawsuits against their company. 
• Corporation: This requires an initial registration fee and ongoing paperwork requirements. It also offers limited liability protection and tax advantages over other entities because profits can be passed on to shareholders. 
• Limited Liability Company (LLC) : LLCs provide some protection from personal liability while offering flexibility regarding how much tax you’ll pay on profits.

3. Apply for licenses and permits

Starting a medical transportation business is a great way to make money and help people. But before you can get started, you need to meet all the legal requirements.

In most states, you must get a license or permit from your state and county governments. Once you have those, you must obtain a federal license or permit and register with OSHA. You’ll also need a valid driver’s license to operate motor vehicles. 

Getting all these licenses can be time-consuming and expensive, but it’s worth considering the amount of money you’ll make when your business is up and running.

4. Invest in the right equipment

The medical transportation business is a daunting task in our society. It helps potential clients who need treatment or medical facilities move from one place to another.

Medical transportation businesses use various equipment, including:

• Ambulances and other vehicles equipped with medical equipment, such as defibrillators, oxygen tanks, and stretchers.
• Medical equipment, including wheelchairs and walkers.
• Medical supplies like bandages, gauze, and gloves.
• Medical transportation businesses also use proper vehicles, including wheelchair-accessible vans and minivans.

5. Hire a team

If you’re looking to build a successful medical transportation company, you’ll need to hire the best and most experienced workers you can find.

As your NEMT business grows , so will the number of patients and contracts you accept. To ensure that your patients get the quality of service they expect from your company, it is essential to hire experienced drivers and office managers who will keep things running smoothly.

6. Market your service offerings after thorough research

When it comes to medical transportation services, you need to know what kind of people are likely to use them and what problems they’re looking for solutions for. 

Once you’ve identified those clients and figured out their problems, you can figure out how to talk about your business in a way that speaks directly to them and addresses their needs so you can get more medical transportation contracts .

For example, if you’re marketing medical transportation services for senior clients with disabilities, you might talk about how your drivers are specially trained in handling wheelchairs and walkers.

How they’ll help seniors with dementia remember where they’re going so they don’t get confused by the route. 

Or maybe it’s more vital for them that all of their vehicles are wheelchair accessible so that people with mobility issues can get around without trouble.

7. Provide top-notch customer service

To provide good customer service for a medical transportation business, you must understand what your potential customers are looking for.

You should be able to anticipate their needs and take steps to meet those needs immediately. If an issue arises, you should be able to handle it in a way that keeps your customers happy and engaged.

Get Efficient Routes for Medical Transportation

Leave your route planning to Upper for efficient routes in seconds, ensuring punctual medical transportation services for patients.

Non-emergency medical transportation (NEMT business) is an excellent option and a profitable business for those with an entrepreneurial spirit who want to make a difference in their community.

Following are some pros and cons of starting a (NEMT business) non-emergency medical transportation business:

• There are many different types of medical transportation services, so you can choose to specialize and operate in one area or do it all
• You get to meet new customers every day and have a direct impact on their lives
• You can make a lot of money. The demand for medical transport is high, and the market is growing
• Being able to work flexible hours
• It takes time to build your client base and figure out how to run things smoothly
• You need to work well with people of all ages and backgrounds because they can be very different from each other
• It takes a lot of work to start this kind of company; it requires a lot of training, licensing, and money
• You will need to invest in expensive equipment for the business, including a vehicle and any necessary safety equipment

Starting a NEMT (non-emergency medical transportation) business costs approximately between $30,000 and $100,000 or more. The total investment required can vary significantly based on the following expenses:

• 1. Vehicles: The most significant cost is the vehicle. You’ll need reliable, comfortable, and accessible vehicles, especially if you plan to transport elderly or disabled clients. The price of a vehicle can range from $20,000 to $50,000, depending on whether you buy a new or used one. The type of vehicle you choose also affects the cost.
• Insurance: Insurance is crucial for protecting your business and your clients. The cost of insurance will depend on factors like the number of vehicles, the types of vehicles, and your location. Expect to pay several thousand dollars per year for insurance on a vehicle.
• Licenses and permits: You’ll need to obtain the necessary licenses and permits to operate legally. These costs can vary greatly depending on your location. Research your local and state requirements. This could cost anywhere from a few hundred to a few thousand dollars.
• Marketing and advertising: Getting the word out about your business is essential. Marketing and advertising costs can vary depending on how aggressively you market your business. This includes costs for creating a website, business cards, flyers, and online advertising.
• Office space and utilities: If you decide to rent office space, this will be an additional cost. However, starting from the home office can significantly reduce this cost.
• Employee salaries: If you plan to hire drivers or office staff, you’ll need to factor in their salaries. The cost will depend on how many employees you have and the local wage rates.
• Fuel and maintenance: Running vehicles means spending money on fuel and regular maintenance. These costs will vary depending on how much you use the vehicles and the current fuel price.
• Miscellaneous expenses: Don’t forget to account for miscellaneous expenses like office supplies, phone bills, and software for scheduling and managing your business.

On average, NEMT business profits can range between $40,000 and $60,000 annually .

However, several factors influence NEMT’s business profits. Efficient route planning, operational excellence, and adherence to regulatory standards contribute to cost savings, which positively impact the bottom line.

Additionally, forming strategic partnerships with healthcare providers can lead to a steady flow of clients, enhancing overall profitability.

To become a NEMT (Non-Emergency Medical Transportation) provider:

• Understand local regulations for NEMT services
• Develop a business plan outlining services and financial projections
• Choose a legal structure, register your business, and obtain the necessary licenses
• Obtain suitable, compliant vehicles for medical transportation
• Secure liability insurance and coverage for your vehicles
• Train drivers on patient care, safety, and specific medical transportation requirements
• Establish partnerships with healthcare providers and clinics
• Develop a marketing strategy, including online presence and networking within the healthcare community
• Adhere to health and safety standards, implementing cleanliness protocols
• Set up electronic record-keeping systems for appointments, schedules, and billing
• Prioritize patient care for a comfortable and safe transportation experience

Perform Medical Transportation Services Using the Best Routes from Upper

Every second counts when you’re moving, and every penny counts when you have to travel. This is especially true in a critical business like non-emergency medical transportation (NEMT Business). 

Therefore, it is essential to use NEMT scheduling software while performing medical transportation services. In that case, Upper Route Planner could be your ideal software, as it comes with an array of routing features. Using it, you can overcome on-road obstacles so that your patients reach hospitals on time.

With Upper, you can:

• Save time by avoiding traffic jams and finding the best way to reach needy patients.
• Save money by finding the quickest possible route with the lowest fuel usage so that medical essentials reach their destination on time.

Upper maximizes efficiency with less time spent traveling. Taking historical data and real-time information into account, it provides the best routes for each worker to take dynamically. So, all your drivers will never be late. Below is how Upper can be reliable software for those who want to run a medical transportation business.

1. Dispatch routes in a single click

Upper offers a one-click dispatch that helps you notify employees about upcoming appointments and stops. Moreover, if one of your drivers cancels an appointment due to an emergency, you can immediately reassign it to an available driver. As a result, patients never suffer.

2. Schedule routes for months

With Upper, you’ll save hours spent manually scheduling patients’ pickups or drops to or from medical appointments. All you need to have is a list of stops and delivery drivers, and Upper route planning software will do the job. This is a quicker and more efficient way to schedule routes and save time so that you can focus on more pressing matters.

Prioritize Patient Comfort with Automated Transport

Improve patient comfort and well-being with automated medical transportation solutions, delivering seamless and stress-free experiences.

Yes. As the population ages and people live longer, there’s an increasing demand for rides from home to doctors’ offices and hospitals. It means that if you’re willing to invest in your own business, you can have a profitable medical transportation business with only a few employees.

You’ll be paid $95 for each trip you take as a (NEMT business) non-emergency medical transportation business driver. That’s about $60 for your base rate and $35 for each mile you drive your passenger to their destination.

Yes, it is. The non-emergency medical transportation business is good because it is a highly regulated industry that requires specialized equipment and employees. It also allows you to diversify your business with additional rehab and home health care services.

The steps to consider for setting up your NEMT business include registering your business, acquiring necessary licenses and permits, considering partnerships with healthcare providers, obtaining insurance coverage, investing in vehicles and equipment, training/hiring qualified drivers, and implementing marketing strategies.

Putting Your Medical Transportation Plan into Action

Starting a medical transportation company or profitable senior transportation business, even if it’s non-emergency medical transportation, is not for the faint-hearted. You must be willing to invest the time and energy necessary to succeed and garner many opportunities.

When all is said and done, remember that you should be on time when running a medical transportation business for elderly and disabled patients. This is true even for non-emergency medical transportation (NEMT) services or new businesses that deal with non-emergency cases.

This is where Upper helps medical transportation companies. Upper route planning and optimization software ensure that you take all driving contingencies into account and have the shortest routes to always reach the patients on time.

Rakesh Patel, author of two defining books on reverse geotagging, is a trusted authority in routing and logistics. His innovative solutions at Upper Route Planner have simplified logistics for businesses across the board. A thought leader in the field, Rakesh's insights are shaping the future of modern-day logistics, making him your go-to expert for all things route optimization. Read more.

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How To Start a Medical Transportation Business

Medical transportation involves transporting patients to and from doctor's appointments.

Medical transportation involves transporting patients to and from doctor's appointments. NEMT services are comprised of ambulatory transportation to door-through-door transportation. These services are in high demand, due to the growing aging population and developments in medical care. According to reports, NEMT's global market is expected to hit $15.57Bn by 2028, almost double growth from 2021's $8 billion.

With the expected growth and increasing demand for these services, starting a medical transportation business is one of the most lucrative ideas to consider in 2023. Are you wondering how to become a Medicaid transportation provider in 2023? 

Here is a detailed guide with ideas and tips on how to start a medical transportation business.

What Is NEMT?

Non-emergency medical transportation (NEMT) is a professional service that transports people with various health complications or those who have sustained non-critical injuries to the doctors' offices.

These services are rapidly reducing the curve of over 3.6 million Americans missing or delaying their medical appointments for lack of transportation. In fact, Medicaid beneficiaries are the majority of its users. Also, law firms rely on these NEMT providers to help injured clients make court appearances and get to depositions or interviews (also known as workers’ comp). Crossover between industries can happen quite frequently when NEMT drivers also provide transportation for schools and courier services.

The rules of becoming a NEMT provider vary from one district to the next. Thus, you should research how NEMT services work in your state and the medical transportation provider application requirements.

What Are the NEMT Vehicle Requirements?

Safety, reliability, and comfort are necessary when purchasing a NEMT vehicle. A bus, minivan, or full-sized van can work well for you, provided it has wheelchair access, a dialysis machine, oxygen tanks, and gurney access.

Other requirements to look out for when purchasing a NEMT vehicle include sufficient door opening height (56 inches is ideal) and a wheelchair ramp with at least 600 pounds weight capacity. Likewise, ensure the stairs and doors are non-slip, it has gear shift interlock, wide wheelchair lifts (at least 30 inches), and is customizable to fit the needs of every client. 

In addition, check the corresponding ADA compliance requirements to ascertain that your vehicle meets the necessary standards.

How Much Does It Cost to Start a Medical Transportation Business?

NEMT services are essential in helping patients without transportation to receive medical attention at the right time. But how much does non-emergency medical transportation cost, especially for starters?

The cost and how to start a non-emergency medical transportation business varies widely depending on several factors. According to Profitable Venture , starting a non-emergency medical transportation business costs approximately $350,000. However, other sources indicate that the starting costs can range from as low as $12,000 and $25,000 . Many variables play a part in determining the initial start-up costs.

What Factors Affect the Cost of Starting a NEMT Business?

The costs can vary depending on several factors, including whether you have transportation means ready or not. Also, your state's legal requirements will cause many disparities in cost. 

The scope of your business will bring differences in the cost of starting a non-emergency medical transportation business. Here are some dominant factors that determine the cost of starting a business.

• Purchasing vehicles
• Renting and maintaining a facility
• Fuel and vehicle maintenance
• Hiring and paying drivers and other professionals
• Utility bills
• Training drivers
• Getting the necessary gear, such as a first-aid kit
• Marketing the business
• Administration costs
• Additional costs (for promotions, business cards, and signage)

So, how much does it cost to start a non-medical transportation business?

Where you are, how unique you want your business to be, and the expected company size will determine your cost when starting the company. 

Types of Medical Transportation

Medical transportation is a general term for transporting patients to and from their medical specialists for various health-related services. That includes severe and less critical health issues. There are two main types of medical transportation: emergency medical transportation (EMT) and non-emergency medical transportation (NEMT).

Non-emergency medical transportation focuses on transporting patients with difficulties getting means of conveyance to and from their doctors' appointments. The services are best suited for patients that do not require emergency medical attention but aim at finding reliable means of transportation to their doctors for other health-related problems.

Government and other established organizations majorly control EMT services. Thus, NEMT is the open alternative for many to venture into. Here is how to build a business in this field.

Here are easy-to-follow steps on how to start a non-emergency medical transportation business.

Step 1: Have a Business Plan

A business plan provides a road map into everything you need to do and the direction to take when building your company. It will help you approximate the non-emergency medical transportation cost of the startup and guide you into developing a workable strategy for your operations.

Step 2: Determine the Costs Involved

While working your way up, you must prepare your budget early and understand all the necessary financial commitments required.

This step is crucial in measuring whether this business will be worth all the effort you want to dedicate. Compare the average costs of operations with the approximate non-emergency medical transportation business income.

Also, knowing the total cost of starting a NEMT business will help you balance your budget and limit your scope to the services you can afford at the start.

How Much Does It Cost to Start a Non-Emergency Medical Transportation Business?

The cost of starting non-emergency medical transportation varies depending on several factors. Some typical costs to prepare to incur include:

• Acquiring licenses, permits, and certifications
• Training and hiring drivers
• Registration costs
• Marketing and Promotions

Step 3: Build Your Business

Decide whether you want to register your NEMT business as a sole proprietor, partnership, corporation, or limited liability company (LLC).

Next, register your business and get a license and insurance coverage. With your business ready, you can get the vehicle and start operations. For fleets, you may also want to hire drivers, marketing teams, and other staff to kick off.

Non-Emergency Medical Transportation License

Starting a NEMT business requires a non-emergency medical transportation license to authenticate your operations. Your non-emergency transportation business will also need an array of legal permits, certifications, and insurance covers to be valid.

The exact documents can differ from one state to the next. If unsure, check your state's non-emergency medical transportation provider application website to learn about the processes and the required documents.

Here are some top categories of non-medical transportation licensing and documentation to consider.

NEMT Licensing

Licensing requirements differ depending on where you operate. Check with your local government and other relevant departments on the appropriate NEMT operational rules and regulations and what you need to obtain the license.

These documents and information are necessary across the country.

• Your criminal history
• Driver's health certificate
• Penalty issues on your driver's registration
• Transport liability insurance package
• Proof of negative drug check

NEMT Insurance

Insurance coverage is just as essential as a NEMT business license. It protects your business from unexpected occurrences and helps you secure your fleet from accidents caused by risky driving. Depending on your needs, you can decide to take the:

• Commercial auto insurance
• General liability insurance
• Professional liability insurance
• Workers' compensation

The rules may differ from one state to the next. However, getting insurance will also demand you provide the documents under licensing, including verification for transport liability insurance.

How Much Does a Medical Transportation Business Make?

The revenue of medical transportation companies differs due to factors such as the type of patients, whether they operate day or night, and the client's needs.

Similarly, the location of operation, mode of transport, mileage, and whether the service is Medicaid or privately paid will also determine how much you earn as a NEMT provider.  

Who Pays for Non-Emergency Medical Transportation?

If an individual (the patient or their kin) hires your service (private hires), they will cater to the bills. On the other hand, registering your services with Medicaid allows you to carry the program's beneficiaries. Thus, your payment will come from the program.

How Much Does a Non-Emergency Medical Transportation Business Make?

The earnings range for a non-emergency transportation business depends on where the company operates. For instance, studies indicate that Hawaiian NEMT providers earn the least in the USA, with their monthly income averaging $2,500 and yearly earnings at $30,000.

On the other hand, New York NEMT providers make the most money in the states, with each vehicle driving home around $4666.67 monthly and $56,000.

How Much Does Medicaid Pay for Non-Emergency Transportation?

Different states do not necessarily have to report their Medicaid NEMT expenditure. Thus, detailed information about the program’s NEMT expenditure is not available. However, reports indicate that the program uses up to $3 billion on non-emergency medical transportation yearly .

Is Non-Emergency Medical Transportation a Good Business?  

Non-emergency medical transportation is a good business, especially if you understand the legal process and deploy the right technology to keep your business in high strides and profits. 

At MediRoutes, for instance, we use the latest cloud technology to help you streamline all your services to empower your business and get you started with the right competitive advantage.  

Check out our services for optimized NEMT scheduling, real-time dispatching, reporting, and billing, alongside other essential services.

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Non-Emergency Medical Transportation Business Plan [Updated 2024]

Non-Emergency Medical Transportation Business Plan Template

If you want to start a Non-Emergency Medical Transportation business or expand your current NEMT business, you need a business plan.

The following Non-Emergency Medical Transportation business plan template gives you the key elements to include in a winning NEMT business plan.

You can download our Business Plan Template (including a full, customizable financial model) to your computer here.

Below are links to each of the key sections of an example non emergency medical transportation business plan. Once you create your plan, download it to PDF to show banks and investors.

I. Executive Summary II. Company Overview III. Industry Analysis IV. Customer Analysis V. Competitive Analysis VI. Marketing Plan VII. Operations Plan VIII. Management Team IX. Financial Plan

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Non Emergency Medical Transportation Business Plan Home I. Executive Summary II. Company Overview III. Industry Analysis IV. Customer Analysis V. Competitive Analysis VI. Marketing Plan VII. Operations Plan VIII. Management Team IX. Financial Plan

​​How to Start a Medical Transportation Business

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Think about how simple it may be for you to get to the grocery store, pick up your kid from school, or head to a yoga class. But for senior citizens and people with disabilities, what’s simple to you could be a trek to them. That’s when non-emergency medical transportation or NEMT businesses come into play!

If you have a passion for helping others and have experience or interest in driving or managing vehicles, you can drive your passion into a profitable business with a NEMT transportation business.

Is the Medical Transportation Business for You?

What is a medical transportation business? Think of a NEMT transport business as a specialized taxi service for those with disabilities. Through a specialized vehicle, you’re taking riders to healthcare appointments, grocery stores, and other places they wouldn’t be able to go to on their own.

Who needs it? Senior citizens, wheelchair users, those struggling with obesity, and people who are disabled, impaired, or have special needs (like those who have severe motor tics from Tourettes or epilepsy) all can use a NEMT transportation service to make their lives easier.

How Much Does it Cost to Start a Medical Transportation Business?

There are always general expenses for starting a business, like the cost of forming in your state (which can be a few hundred dollars) and a computer or office space if you don’t have one. For NEMT transportation services specifically, consider the biggest costs:

The Vehicle— Unlike driving a Lyft or Uber, a NEMT vehicle needs to be big enough to support designated medical supplies and the transporters themselves and be completely ADA accessible (Americans with Disabilities Act). The basic requirements to be ADA accessible vary based on the vehicle and your specific business, but they include things like a lift or a ramp for riders to get in, slip-resistant surfaces, and compliant lighting. This can range from $50,000-$70,000, depending on if you purchase a new or used vehicle.

The Equipment— All NEMT vehicles require certain equipment depending on the state you live in. These might include things like walkers, gurneys, oxygen tanks, and wheelchairs. Check your state regulations to get a full comprehensive list and an understanding of the price range.

Insurance— To protect your business from accidents, you’ll need a great insurance policy. Monthly rates for commercial auto insurance could be a few hundred dollars a month to protect riders and keep your business safe.

8 Steps to Starting a Medical Transportation Business

If you’re excited to help people get around, then let’s steer into how to start your NEMT business.

1. Find a Market and Location Fit

Before starting anything, identify the actual need for NEMT transportation providers in your area. Analyze the number of people with disabilities and whether they’re struggling to get around with the current lack of driving services. If you find that there isn’t much of a need in your area, expand your map a bit further— as long as the gas expenses are still worth the trip. Take into account other factors, like where you’ll park it when it’s not in use, how much gas will cost if you’re traveling further distances, and what your rates will need to be to fit the location.

2. Create a Business Plan

Creating a business plan will help outline the details of your business like your scaling strategy, business operations and rules, and permits and licenses you’ll collect before starting. Business plans set a clear direction for your NEMT business, from how you’ll receive payments to how you’ll turn your one-van business into a whole fleet serving multiple counties!

3. Identify Your Investments and Establish Funding

You’ve found a product-market fit for your medical transportation business and are ready to continue driving down the road of business start-up. Before you continue, take a good look at your wallet. Do you have money to fund this venture, or do you want to take out a business loan?

There are a few ways to determine your funding— if you have enough money to start it up yourself, then you won’t owe interest by borrowing. If you don’t, then explore options to get a small business loan. Small business loans can come from national banks, credit unions, federal programs like the Small Business Administration (SBA), or private programs through other businesses or nonprofits that award loan offerings to new business owners. Research the options in your area, and consider factors like APR, loan limit, and whether you’re required to have a certain amount of time in business.

No matter what your funding is, create a budget for yourself that works with your current income and expenses.

4. Decide Your Business Entity Type

Now is the time to officiate your business entity type. It’ll legitimize your business when you apply, That way, you can separate your business expenses from your personal expenses and better monitor your income and expenditures from your NEMT business.

Sole Proprietorship— An unincorporated business type where a business owner’s personal assets are directly attached to their business. While there’s no setup cost needed, it does yield a bigger risk if something legal were to happen.

General Partnership— An unincorporated business structure with two or more owners whose personal liabilities are connected to their business. This poses the same risk as a sole proprietorship, just with more owners (members).

Limited Liability Company (LLC)— An incorporated business that separates a business owner’s personal assets from their business. This is the same liability protection as a Limited Liability Partnership (LLP).

S Corporation (S-corp)— An incorporated business structure that an LLC can file come tax season. There are multiple shareholders in this company (less than 100) compared to LLCs.

NEMT businesses are required to apply to become official NEMT vehicles so they can qualify as a Medicaid agency— meaning riders can reap the benefits of using their Medicaid benefits to pay for your services. Each state has a different application, so type “NEMT application [your state]” into your browser to find your state’s application.

6. Open a Business Bank Account

If you haven’t checked this off yet, go ahead and find a business bank account to separate your personal expenditures from your business expenditures. Research bank accounts that don’t ask for large transfer fees to help you get off the ground without being charged for everything you intake.

7. Recruit and Train Drivers

Think about what you wrote down in your business plan, particularly when it comes to scaling. Do you see just yourself driving, or do you envision multiple drivers working for your business? if you’re starting with a few vehicles, you can start hiring early if your business allows it. Send out job postings on local Facebook groups or your neighborhood NextDoor app or ask friends you think may be interested in driving.

Your business plan should include an overview of how you’d like your business to run, including how drivers interact with riders, and where to find an operations manual to work the equipment.

8. Run Your Business and Measure Results

Now that you have everything up and running, track every metric you can think of. Is the price you’re charging making up for the price paid in gas to get around? How much are you earning per day, and how much are you spending?

Utilize tracking tools and software to make it easier for riders to pay, like TripSpark , or NEMT Pro to make your vehicle more reliable and flexible with trip assignments and updates.

Most importantly, know that tools and programs are available to make your business flow even easier!

Start Your NEMT Business with doola’s Help

Whether you’re starting with a single van or a whole fleet, let doola help you form, run, and grow your medical transportation business. Our bookkeeping services can help you track and manage your finances while you’re on the road, so each month, you’re welcomed with a tailored financial report on your business. Happy driving!

How profitable is a medical transportation business?

You can make a medical transportation business profitable if you charge accordingly, budget your vehicle properly, and have a strategic scaling plan so you’re always ensuring your business is profitable while not getting too overwhelming.

What are the taxes for a medical transportation business?

Just like in other businesses, you have to pay taxes on most everything for your medical transportation business; however, just like in other businesses, you’ll have lots of write-off opportunities on business expenses, some of the largest being gas, car upkeep, and hiring other drivers!

Is it hard to start a medical transport business?

Any business takes upfront work to get started, and medical transport businesses are no different. The biggest investment you’ll make will probably be the vehicle(s) that’ll (literally) drive your business!

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Non Emergency Medical Transportation Business Plan

Written by Elma Steven | Updated on April, 2024

How to Write a Non Emergency Medical Transportation Business Plan?

Non Emergency Medical Transportation Business Plan is an outline of your overall Non Emergency Medical Transportation business. The business plan includes a 5 year projection, marketing plan, industry analysis, organizational overview, operational overview and finally the executive summary. Remember to write your executive summary at the end as it is considered as a snapshot of the overall business plan. The creation of a plan requires careful consideration of various factors that might impact the business’s success.

You can spend 3 to 4 weeks trying to write your own Business Plan by browsing through free online resources or hire a professional writer for $2,000. There is a better way to do this-  Download our Non Emergency Medical Transportation Business Plan to write a plan in just 2 days .

This depends on your expected revenue and cost. Also, we need to consider the startup cost. Find out the answer- Is Non Emergency Medical Transportation business is profitable?

Table of Contents

Executive summary.

The HealthBridge Care Services founded by Dr. Alex Morgan in Michigan during the year 2014 provides reliable and accessible transportation services for individuals with mobility challenges. We offer transportation solutions for non-emergency medical appointments, social outings and daily errands. We prioritize safety, punctuality, and exceptional customer service with a fleet of accessible vehicles and trained drivers.

Mission: “Our mission at HealthBridge Care Services is to provide safe, reliable, and accessible transportation to individuals in need. We are committed to delivering exceptional customer service and going above and beyond to meet the unique transportation needs of our clients.”

Vision: “Our vision at HealthBridge Care Services is to be the premier provider of safe and reliable transportation for those in need, constantly striving to improve and expand our services to better serve our community” 

Industry Overview: The market for non-emergency medical transportation (NEMT) is expanding swiftly in the United States. Through 2028, the NEMT market is anticipated to be worth $22.4 billion up from $13.5 billion in 2021. Between 2016 and 2030, there is an anticipated 46% increase in the population of Americans aged 65 and older. As a result of mobility issues and other health conditions this demographic is more likely to require NEMT services. The prevalence of chronic illnesses  including cancer, heart disease, and diabetes, is increasing. The increased need for NEMT services may result from the frequent medical appointments and remedies that these conditions frequently necessitate. Taxi companies, ambulance companies, and specialized NEMT providers are all included in the diverse NEMT industry. Transportation to and from medical appointments, dialysis appointments, and physical therapy appointments are among the many services that NEMT providers typically provide. Stretcher transportation and wheelchair transportation are a few of the additional services that they might provide. Check out this guide on  how to write an executive summary?  If you don’t have the time to write on then you can use this  custom Executive Summary Writer  to save Hrs. of your precious time.

Financial Overview: 

Business Description

Business Name: 

Founders: 

Management Team: [You can ignore this/ delete this but its better to provide it]

Legal Structure: [e.g. LLC]

Location:  Michigan

Goals: 

✔️Increasing profitability by optimizing routes, reducing fuel costs, and maximizing utilization of vehicles.

✔️Expanding the business by adding new vehicles and services, such as delivery or shuttle services.

✔️Building a strong brand and reputation through excellent customer service and high-quality vehicles.

Products: 

✔️Hourly Rates

✔️Flat Fees

✔️Subscription Packages

Financial Overview

Key Metrics:

Click here for Updated Chart

Business Model Canvas

It comprises nine key components – customer segments and value propositions to revenue streams and cost structures. The canvas provides a clear and concise way to map out, analyze, and communicate the intricacies of a business idea. It offers a holistic view of how a business creates, delivers, and captures value. It also aids entrepreneurs in refining concepts, fostering innovation, and making informed strategic choices. It serves as a versatile tool for brainstorming, planning, and presenting business models to stakeholders. Check out  100 samples of business model canvas .

A SWOT analysis is integral to the Non Emergency Medical business plan. it offers a clear lens into a company’s strengths, weaknesses, opportunities, and threats. This self-awareness enables effective resource allocation and strategic positioning against competitors. Businesses can mitigate risks, make informed decisions, and set realistic goals. In addition, presenting a SWOT analysis in a business plan communicates to stakeholders that the company possesses a deep understanding of its market environment. In essence, SWOT ensures a business’s strategy is grounded in reality enhancing its chances of success. Check out the  100 SWOT samples  which will give you a better idea on SWOT writing process.

Organizational Overview

Organizational overview provides a snapshot of how a company is structured and operates. It outlines the ownership structure, roles, responsibilities of key management personnel, and the reporting hierarchy within the organization. This section offers stakeholders, investors and other readers a clear understanding of the company’s leadership and its chain of command. Additionally, it may give insight into the company’s culture, values and operational philosophy.

Dr. Alex Morgan, Founder & CEO, HealthBridge Care Services

Dr. Alex Morgan, an accomplished medical professional with more than 15 years of experience, is a pioneer in the development of non-emergency medical treatment. Dr. Morgan graduated from the esteemed Johns Hopkins University with a medical degree and concluded his geriatric care-focused residency in internal medicine at the Mayo Clinic. Dr. Morgan has played a pivotal role in influencing policies and practices that place a premium on patient comfort and accessibility, by virtue of their empathetic approach and unwavering commitment to patient-centered care.

Dr. Morgan established HealthBridge Care Services subsequent to his tenure as the chief physician at a highly regarded outpatient clinic, where they led endeavors to enhance the accessibility and coordination of patient care. Their efforts in establishing community-based health initiatives received widespread recognition on a national level, underscoring the criticality of comprehensive healthcare alternatives to conventional hospital environments for managing chronic conditions.

Motivated by an individual objective to establish a connection in healthcare accessibility, Dr. Morgan established HealthBridge Care Services with the overarching goal of delivering exceptional, compassionate medical services to individuals requiring non-urgent medical attention. By integrating state-of-the-art technology with a personalized approach, HealthBridge has established itself as an exemplar of inventive, patient-centric healthcare under their direction.

Community involvement is an aspect of Dr. Morgan’s existence that transcends their professional obligations. They volunteer frequently at local health festivals and clinics and are prominent members of a number of healthcare committees. Inspiring future generations of healthcare professionals, their fervor for education has additionally propelled them to deliver guest lectures at medical institutions.

Dr. Morgan, a highly regarded authority in the discipline, persistently champions progress in non-emergency medical care, thereby guaranteeing that HealthBridge maintains its leading position in the provision of high-quality and empathetic hospitals.

Staff Positions

Spending on Management & Operations:

Spending on Marketing & Sales: 

Spending on Finance & Accounting:

Industry Analysis

Industry overview.

According to a report by the World Health Organization (WHO), the demand for non emergency medical transportation services is likely to increase in the coming years due to a number of factors, including an aging population, increasing rates of chronic diseases, and urbanization. The report estimates that the global market for non emergency medical transportation services could be worth around $10 billion by 2020.

Problems & Opportunities

✔️ Driver retention: Recruiting and retaining skilled and reliable drivers can be a challenge, particularly in a competitive job market.

✔️ Client satisfaction: Ensuring the satisfaction of clients is critical for the success of a non emergency medical transportation business. This can include factors such as the safety and comfort of the vehicles, the professionalism and friendliness of the drivers, and the reliability of the service.

✔️ Regulations: The non emergency medical transportation industry is subject to various regulations, including those related to vehicle safety, driver qualifications, and insurance requirements. Staying up to date with these regulations and ensuring compliance can be a challenge.

✔️ Partnerships: The business could consider partnerships with other transportation providers or service providers, such as hospitals or senior living facilities, to expand its client base and generate new revenue streams.

✔️ Value-added services: The business could consider offering value-added services to clients, such as in-vehicle entertainment or amenities, to differentiate itself from competitors and increase revenue.

✔️ Technology: Incorporating technology, such as GPS tracking or telematics systems, could improve the efficiency and reliability of the transportation service.

Target Market Segmentation

Geographic Segmentation:

✔️ Local Residents: Tailor services to the local market, understanding and incorporating local healthcare infrastructure and preferences.

✔️ Non-Local Customers: Cater to clients visiting from other areas or those needing long-distance transportation possibly partnering with healthcare facilities in different regions.

Demographic Segmentation: 

✔️ Age: Older customers (e.g. seniors, people over 65) are likely to be the primary target market for non emergency medical transportation business, as they are more likely to have mobility issues or to be unable to drive themselves.

✔️ Gender: A non-medical transportation business might cater to both men and women, or it might focus on one gender in particular. For example, a non-medical transportation business might offer special services or amenities that are more appealing to women (e.g. car seats for young children, assisted travel services).

✔️ Income: Higher-income customers might be willing to pay more for premium transportation services, while lower-income customers might be more price-sensitive.

✔️ Education: Customers with higher levels of education might be more interested in learning about the latest transportation technologies and services, while less educated customers might be more focused on the practical benefits of the services.

✔️ Occupation: Customers who have busy, high-stress jobs might be more interested in transportation services that are convenient and efficient, while customers with more leisurely lifestyles might be more interested in transportation services that offer additional amenities or a more relaxing experience.

Psychographic Segmentation: 

✔️ Personality: Customers who are concerned about their safety and are willing to invest in reliable transportation services might be more likely to use a non-medical transportation business, while customers who are less concerned about their safety might be less likely to use a non-medical transportation business.

✔️ Values: Customers who place a high value on independence and self-sufficiency might be more likely to use a non-medical transportation business, while customers who value affordability and practicality might be less likely to use a non-medical transportation business.

✔️ Attitudes: Customers who have a positive attitude towards non-medical transportation services (e.g. see them as a safe and convenient way to get around) might be more likely to use a non-medical transportation business, while customers who have a negative attitude towards non-medical transportation services (e.g. see them as unnecessary or overly expensive) might be less likely to use a non-medical transportation business.

✔️ Interests: Customers who are interested in travel and adventure might be more likely to use a non-medical transportation business that offers assisted travel services, while customers who are more interested in relaxation and comfort might be more likely to use a non-medical transportation business that offers luxury amenities.

✔️ Lifestyle: Customers with busy, high-stress lifestyles might be more likely to use a non-medical transportation business as a way to save time and reduce stress, while customers with more relaxed, leisurely lifestyles might be more likely to use a non-medical transportation business as a way to enjoy a more enjoyable and convenient transportation experience.

Behavioral Segmentation: 

✔️ Occasion: Customers who use non-medical transportation services on a regular basis might be more likely to use non-medical transportation services that offer loyalty programs or discounts for frequent users, while customers who use non-medical transportation services less frequently might be more likely to use non-medical transportation services that offer one-time services or package deals.

✔️ Benefits sought: Customers who value convenience might be more likely to use non-medical transportation services that offer mobile or home services, while customers who value a luxurious experience might be more likely to use non-medical transportation services that offer a range of amenities such as massage or entertainment.

✔️ User status: Customers who are first-time non-medical transportation users might be more likely to use non-medical transportation services that offer help or assistance for choosing services, while experienced non-medical transportation users might be more comfortable making their own decisions.

✔️ Usage rate: Customers who use non-medical transportation services frequently might be more likely to use non-medical transportation services that offer bulk discounts or loyalty programs, while customers who use non-medical transportation services less frequently might be more price-sensitive.

✔️ Attitude towards the product or service: Customers who have a positive attitude towards non-medical transportation services might be more likely to use non-medical transportation services that offer a range of services and amenities, while customers who have a negative attitude towards non-medical transportation services might be less likely to use non-medical transportation services.

Market Size

✔️ Total Addressable Market: TAM refers to the total demand for a product or service in a specific market. It represents the entire market size without any limitations, assuming there are no constraints or barriers to adoption. TAM represents the maximum revenue opportunity available for a product or service if it were to capture 100% market share. If we assume that a significant portion of the population requires non-medical transportation services at some point, the TAM would be the potential market size of those 1 million people. So, our TAM is $1M.

✔️ Serviceable Addressable Market: SAM represents the portion of the TAM that a business can realistically target and serve. It takes into account factors such as geographical limitations, target customer segments, and other constraints that may affect the business’s ability to reach the entire market. SAM represents the market segment that aligns with the business’s value proposition and is accessible to the company.  Let’s assume that the non-medical transportation business can effectively target and serve 30% of the total market demand, then our SAM is $300K.

✔️ Serviceable Obtainable Market: SOM is an even smaller subset of the SAM and represents the portion of the SAM that a company can realistically capture or obtain. It considers the market share that a company can actually achieve in its target market given its strategies, competition, and other factors. Let’s assume the non-medical transportation business aims to capture 20% of the SAM. So, the estimated SOM is $60K.

Competitive Landscape

Industry forces.

✔️ Market Demand and Entertainment Trends: Variations in healthcare needs, demographic shifts (like an aging population) and the rise in chronic diseases are primary drivers of demand in the NEMT market. 

✔️ Competition: The NEMT market experiences competition influenced by factors such as the quality of service, range of transportation options offered (like wheelchair-accessible vehicles) and pricing.

✔️ Technological Advancements: From advanced scheduling and routing software to the use of GPS and vehicle tracking technologies plays a crucial role in the NEMT industry. Implementing these technologies can improve service efficiency and customer experience.

✔️ Regulatory Environment: Compliance with healthcare and transportation regulations, including those related to patient safety, vehicle standards and driver qualifications is critical.

✔️ Economic Factors: The NEMT industry needs to offer services that cater to different economic segments from basic transportation options to more premium services ensuring accessibility to a diverse client base regardless of their financial status.

Marketing Plan

Marketing budget.

Total budget for projected years:

Budget allocation across channels: 

Marketing Channels

We plan to use the following promotional tactics:

✔️ Local Business Directories and Listings: Register your non-medical transportation business in online directories and local business listings.

✔️ Search Engine Optimization (SEO): Optimize your website and online content to rank higher in search engine results.

✔️ Online Advertising: Run targeted online advertising campaigns through platforms such as Google Ads, Facebook Ads, or local advertising networks..

✔️ Social Media Marketing: Utilize popular social media platforms like Facebook, Instagram, and Twitter to promote your non-medical transportation services.

✔️ Referral Programs and Word-of-Mouth: Encourage satisfied clients to refer your services to their friends, family, and acquaintances.

✔️ Partnerships and Networking: Establish partnerships with local senior centers, retirement communities, healthcare facilities, or event venues.

✔️ Local Community Involvement: Sponsor local events, fundraisers, or community programs to increase your visibility and demonstrate your commitment to the community.

Income Statement

Balance Sheet

Cash Flow Statement

Revenue Summary

Cost Summary

Loan Amortization Schedule

Salary Summary

Non-Current Asset Schedule

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Non Medical Transportation Business Plan Sample

MAY.31, 2017

Business plan for Non-Medical Transportation

A non-emergency medical transportation corporation is turning into a highly money spinning business venture. This sort of medical transportation helps aged person or those under minor health constraint to visit the healthcare facilities for check-up. These transportation services have been designed specifically to fulfill non-emergency purposes & hence one mustn’t confuse it with an ambulance.

These non-emergency medical transportation services have very limited obstacles & gives immense satisfaction by serving individuals facing such needs. Therefore, many entrepreneurs feel inclined to launch a non-emergency medical transportation business plan sample. Starting a non-medical transportation corporation health services has multiple gainful aspects.

To progress, it is fundamental to create an appropriate & responsible non emergency medical transportation business plan sample. Such planning shows entrepreneurs all aspects covered by their non-medical transportation company encompassing van quantity. Additionally, it covers transportation services provided by firms to consumer, which sales & marketing schemes have to be employed, & also completed financial details.

Such elaborate detailing works in driving non-emergency medical transportation corporation smoothly in well- organized manner. In situations where non-emergency transportation group might face certain obstacles, business approach document serves like guiding light. It shows ways to eliminate blockages & progress ahead like responsible non-emergency medical transportation business plan services. Such documents also carve future progressive targets for non-emergency medical transportation services.

Therefore, whether such non-emergency medical transportation corporation is progressing or not, might be easily figured via estimated calculation sketched in the document. Hence, poorly crafted business tactics prove extremely dangerous bringing about an unwanted negative impact in non-emergency medical transportation corporation’s management services. Thus, having a supremely created non-emergency medical transportation corporation services business strategy is essential & cannot be ignored.

The write-up provides guiding tips- how to start your own medical transportation business, or non-emergency transportation company. It also covers the key 10 mistakes that start-up entrepreneurs make that can be avoided to progress ahead & flourish as a responsible entrepreneur. To build an outstanding non-emergency transportation business tactic, there have been provided 5 different tools. These tools are a time-saving, effortless & inexpensive mechanism, besides aiding in knowing all business scheme aspect for beginning an excellent one.

OGS capital is furnished with tools & man power for offering aid in building an excellent non emergency transportation business plan. Whether seeking an entirely completed document written by an expert or require a consultation, OGS Capital is ready to assist. There are diverse uniquely created non -emergency medical transportation services & many other corporation services samples & templates. Call us & we would be glad that you allowed us the chance.

Fresh Non-emergency medical Transportation Business Set-up Sample

Willing to starting a medical transportation service organization? It’s also called as non-emergency/ non-medical. If interested, or working towards it, this business holds definite key business services requirements for fresh launchers. In case if you are new to such services, the thought that they are similar to cabs may cross your mind. They are totally dissimilar & offer convenient transportation to special clients. Read on to find more details regarding starting non-emergency medical transport firms.

How to Start a Medical Transport Business

Innumerable folks require medical non-emergency transportation services which gives comfortable & safe ride which a common cab cannot provide. That could be a fracture, a permanent debility, or any such medical yet non-emergency situation where a patient requires proper automobile to reach a particular hospital, health clinic or laboratory. So, establishing new corporation offering non-emergency medical transportation is both profitable & satisfying endeavor.

Individuals not owning a suitable car, or not having anyone to drop them to the non-emergency hospital/healthcare clinic are those whom you are giving health care services. You may see a myriad of chronic diseases where the patient needs to constantly visit health clinics. In these states, non-emergency medical transportation services relieve them the burden of finding an apt transportation. They may travel comfortable without making adjustments & chose to travel in sitting or lying position.

6 key elements necessary to start a transport business in medical area are as follows

Suitable van.

The automobile chosen to deliver non-emergency services might be quite crucial while offering a target audience special care& convenience of transportation. These public specifically suffer from some medical condition which necessitates them to hire special non-emergency vehicle equipped with healthcare services offering them a comfortable and safe journey from one place to other. It is responsible to carry patients. Therefore, primarily ascertain to work towards picking that van which is perfectly appropriate. A suitable automobile that would work well for the transport business in medical field must have:-

• A strong automobile which is strong enough (responsible) to carry sick individuals. Many times, those starting a non-emergency transportation corporation services select a used vehicle as an economizing measure. Avoid doing anything like this as you are providing with the non-emergency medical transportation services & your vehicle must be robust besides also being in best condition. Remember you’ll be responsible in case travelers using your non-emergency services face whichever discomfort.
• Being big & spacious enough to have room for patients to lie down is essential. It should also have additional space to fit client’s accompanied medical gear.
• The non-emergency medical transportation vehicle should install a lift/ramp elevator for folks in wheelchairs, stretcher or oxygen cylinders, so that they will enter the vehicle easily.

Get Insured

Have 2 major insurances completed while starting a new business venture in non-emergency medical transportation services:

• Auto Insurance: It insures the non-emergency vehicle/vehicles used & drivers too. If accidents happen, auto insurance will cover the vehicle maintenance costs along with medical expenses of the driver.
• General Liability: It safeguards your non-emergency medical transportation firm from an economical unexpected knock.
• The secret to constantly grow a non-emergency medical transportation group is to stay focused and work carefully as a responsible, prompt, courteous, &, dependable

The license requirement to run healthcare transportation services isn’t mandatory worldwide. First, you must fight out whether your state requires one. If the non-emergency medical transportation corporation license is compulsory in your service area then you must know the following step by step procedure-

• First there’s this form, (in paper/online), which ought to be filled and submitted
• Then certain amount of money as fee ought to be chipped in along with the license application form
• As proof of the non-emergency medical transportation services, you need to furnish the vehicle insurance papers & corporation liability.
• Once all those formalities are completed successfully, a vehicle inspection will follow. This check is conducted to be certain that your vehicle meets all the standards for serving clients as a responsible non-emergency medical transportation.

Additionally, do make a thorough analysis regarding any sort of license needs in the field before starting a new medical non-emergency transportation firm. It would save you from unnecessary fines & hurdles which several organizations suffer because of the negligence in investigation as a start-up non-emergency medical transportation corporation. Having licenses, that the officials want, ready and up-to-date present possessors as a responsible healthcare services provider.

Be the official non-emergency Medical Transportation Services

To be a sanctioned and responsible non-emergency medical transportation service supplier you should find out if there are insurance corporations willing to pay off for the services you’re providing. There are a few selective insurance agencies which support private non-emergency medical transportation industries. A well-researched policy will lead directly to the firms. Work together to become the official non-emergency healthcare transportation services. Two key benefits of this are-

• Certain clients transported by you would get insurance.
• Majority public is attracted to the medical transport services which have insurance coverage. Thus, you automatically find more clients willing to avail your non-emergency medical transportation services.
• Fees and Policies

A user ought to set up an accurate budget by taking entire expenditures that may crop up in running his/her non-emergency medical transportation corporation services, for example-

• Buying & maintaining costs of non-emergency medical transportation vehicles
• Fuel charges
• Fees of the recruited personals

A user ought to fix the payment policies too. These may vary, as per his/her convenience and will-

• Choose to go for a straight away payment plan
• Choose to offer a payment policy, specifically for those clients whose insurance coverage does not include that.

Smart Sales & marketing tactics

To establish connection with masses & offer the non-emergency medical care transportation many services choose the standard marketing sales procedures. They put up advertisements everywhere -newspaper, television; public networkings sites & so on to boost sales of the corporation.

Mentioned above are some common tactics which reaches a broad audience & works to increase sales. As a tactic for reaching those targeted audience quickly & in a large quantity, there is a necessity of using smart sales &marketing ideas as follows-

• To increase sales, market the fresh non-emergency medical transportation corporation services through distribution of pamphlets with beautiful designs displaying service’s contact information and particulars at hospitals, medical stores, clinics, maternity services, and healthcare centers where blood/urine samples are collected, dialysis is offered.
• Another way to get good sales is to create an alliance with doctors, responsible hospital staff members, nurses, therapists, physicians, etc. They meet patients daily & are capable of easily referring your particular non-emergency medical transportation amenity to the patients.

As of now, with pointers given till now, more or else have prepared the mind-set necessary for setting-up health care or medical non-emergency transportation corporation services. Yet, as your company expands, they will come times calling for appropriate actions. We have lined up some of them to provide you an idea:

• Progress in medical transport services will require more assisting hands; therefore you ought to hire more responsible staff members.
• Service calls should be attended professionally & establishment of a dispatch center representing your very own non-emergency medical transportation firm in important.
• Competing firms are a reality, so better be prepared in medical transport marketing/sales arena. Competing services can prove to be an obstacle in your way, trying to snatch your clients. This is common, so you’ve to be tactful and smart to cope with marketing & sales competition.
• Discounts, additional benefits, a free first ride are strategies adopted for appealing clients, beating competition & boosting sales.

How to start a Non Emergency Medical transportation business

Ambulances are mostly available in hospitals for emergency. Private services are also there in some cities. Ambulances usually are called for some serious conditions, but numerous non-emergency medical conditions are also there when people require having transportation which isn’t a cab. Ambulance is offered by the non-emergency medical transportation business plan sample.

Starting with a Non Emergency Medical Transportation Business Plan

A business scheme manuscript is vital for all sorts of corporation services, be it a start-up or an established one. So, initiate with preparing an impeccable and detailed non-emergency medical transportation corporation system.

• The organization tactic would encompass a proper marketing analysis. Such an analysis helps understand the market arena thoroughly.
• Many people are new to this sort of non-emergency medical transportation services and mistaken it with ambulance services. This calls for the non-emergency medical transportation services policy to cover an all-inclusive list completed with myriad of promotional schemes.
• The users reading the non-emergency medical transportation corporation services document should know if you’re thinking to begin the corporation services from a moneymaking perspective or not.
• It’s a technology world, and hence an online non-emergency medical transportation corporation website is required. It would reach out to myriad of users and provide them the ease to connect and book a transport. After all, not all customers prefer calling up for every kind of services. So, multiple ways of contact/booking is always positive for any corporation services.
• Just from the beginning of your medical non-emergency transportation start-up venture, you might have a budget issue. Hence, rather than renting a place, start right at your comfort zone and save funds. Do get a phone connection just for non-emergency medical transportation corporation services purposes so that the network isn’t jammed for personal reasons.
• Save your pocket for the non-emergency transportation vehicle. You want a good one and no compromises in such a case. Remember, second hand vehicles often may be a headache and cost a lot more with regular repairs and maintenance needs.

Some Questions To clarify your Doubts regarding non-emergency medical transport?

You should get these questions answered before moving forward. For this, we’ve set a questionnaire. Let us have a look at a few of the queries and their answers.

Is it an ambulance?

No, it’s not an ambulance service & anyone owning a medical/non-emergency transportation corporation services cannot operate as an ambulance.

• Ambulances will have medical equipments.
• Ambulances have a doctor on board for serious medical conditions.
• Ambulances are designed to meet emergency calls only.
• Ambulances do not offer pick-up and drop service to those travelling for heath check-up to various healthcare services etc.
• Ambulances are usually available only at hospitals and nursing homes for emergency purposes.

Thus, the non-emergency medical transportation organization offers services to the individuals who don’t require an ambulance, but want a van which could fit a wheelchair or a stretcher.

Who use this type of service?

It is typically meant for all kinds of non-emergency situation, like visiting the hospital for health check-ups. There are a big group of individuals who’ve to visit doctors and undergo certain tests at regular intervals. The cab service does not have the facilities for carrying public in wheelchairs, or such other. The ambulance too is meant for emergency conditioned patients only. Therefore, the non-emergency service is just a middle way where citizens can comfortably travel from their house to the place of medical appointment conveniently.

Who can be the customer target for the non-emergency medical transportation service company?

Everyr a cab is a befitting customer for a non-emergency medical transportation corporation services. This non-emergency medical transportation company services aid people who either use armchairs, stretchers, have a plastered leg/hand, and such other. The medical non-emergency transportation services specifically target those who need something more comfortable and having facilities better than a cab but are not an ambulance.

Why do people opt for this service?

The non-emergency medical transportation is available at all hours and is quite flexible unlike ambulances/cabs. There are like a door-to-door pick and drop service. The clients just need to dial the number of the service and book the date and time of pick. The vehicle comes right at their door-step to pick them up with all the care and assistance needed.

They are also dropped closest to the hospital considering the health care needed for the client. For instance, such non-emergency transport vehicles have lifts and sliding entry where entering with wheelchairs or stretcher isn’t difficult. Also, there is ample space for the patient to travel to the destination point lying comfortable. The drivers are also trained in the driving skills taking utmost care to drive smoothly, avoiding bumps and sudden jerks that can cause discomfort to the passengers.

Who are mostly into running this sort of non-emergency transportation services?

Maximum entrepreneurs intend on starting a non-emergency medical transportation firm which would let them serve the society. This majorly leads individuals to take interest in starting the non-emergency medical transportation corporation services allowing them a chance to serve people. It satisfies them to deliver service & health care for the aged, crippled, disabled, are suffering from chronic ailments, have undergone a recent surgery, have faced an accident and have a plastered body part, etc.

The simple mode of medical non-emergency transportation gives the entrepreneurs running the corporation services immense satisfaction to be capable of carrying people to their medical appointments in hospitals or healthcare clinics.

How much gains are to be expected when starting a medical non-emergency transportation company?

Profit margin actually rests upon several factors, such as the town/city where you are operating, the marketing & promotional strategies, the corporation services alliances, the service quality and a lot other factors. At the starting stage of the medical non-emergency transportation company, the profit margin is usually less about 20- 30 %. So, limiting your expectation and working towards steady growth is the key. When a non-emergency medical transport company garners approximately 25% at the onset, it is about enough to cover various corporation services requirements.

A major factor responsible for fluctuating corporation gains being low is the progressing rates of insurance policies and fuel costs.

Still, if you can meet up with hospitals & medical healthcare centers to ally with them, can take steps to impress your customers; offer discounts to lure more clients and utilize the best marketing tactics then the profit margin will definitely rise quickly.

The non-emergency medical transportation company location plays a vital role for the profit margin. For instance, the profit margin for non-emergency medical transport company in the US is quite high owing to the Baby Boomers. (Now, baby boomers are those who were after the 2 nd World War between 1946- 1964, a time when birth rate saw a temporary rise. Presently, they are in their 50s or 70s). There are also the infants and toddlers who require regular medical check-ups, therefore have to visit healthcare child clinics often.

In fact, across the globe, in several countries, there has been a steady rise in the population count of the elderly as also the baby boomers. This has in turn led to the rise in senior healthcare facilities, infant health nursing homes & hospitals. They are potential customers for the non-emergency medical transportation company. The reason being- they are patients facing constant health compulsion to travel from their homes to the clinic frequently. Therefore, they need a fitting and responsible non-emergency transportation service.

Non-Emergency Medical Transportation Business Plan Sample

If you are running or willing to start a company that offers non-emergency medical transportation services then definitely you must work upon drafting a business scheme. In fact, the primary step you take is to build a strong next non emergency medical transportation business plan sample besides learning how to start a non medical transportation business plan. Set aside enough time to craft a company strategy which has all the major and minor details of your responsible and dependable non-emergency medical transportation corporation services.

There are two principal benefitting aspects of having a well-written non-emergency transport business in medical field sketch right at the onset.

First, an elaborately written tactic has the entire non-emergency medical transport corporation services outline sketched out right at the start, making it easy for the owner and the entire team to follow. The number of vehicles needed, the staff capacity required, the financial funding needs, the target audience, marketing strategy for business , everything that can work to corporation services progress into a flourishing enterprise is jotted in the company strategy.

Secondly, the budget preparation in the non-emergency transport business in medical area tactic reveals whether or not you will require any financial support. The precisely created corporation services strategy can be submitted to funding agencies to receive financial aid.

Now, let’s have a look at those elements that ought to be mentioned when building a non-emergency medical transportation corporation scheme:-

• Elaborate on the Things which would cost you for non-emergency corporation services Operation

In this particular section you ought to-

• Catalogue the wide array of services that you choose to offer the people. For example, whether your transport van will receive the customers’ right from the home, at healthcare centers or at care centers where they are being offered daily life support.
• Next up, elucidate on how you will proceed with the services. Give details about various contracts and state office registrations that you have made.
• Do feed in all about licenses. There are a variety of state/& local licenses and permits required for running both medical non-emergency company and transportation.
• Illustrate on the liability insurance policies and automobile insurance coverage.
• State about all the paraphernalia that would be necessary to operate the non-emergency medical transportation company. For instance: Vans satisfying all the safety rules and regulation as per state law. Hydraulic lifts for convenience of the target customers.

Market Prospects

In this segment, go into detail about the client prospects available in the market where you intend to carry out your services. Showcase how the market holds advantageous potential for your nemt business.

• In your business tactic, concentrate on mentioning about certain key market factors, such as a large group of elderly people in their 60s/70s preferring to be driven to their healthcare centers rather than driving themselves due to health issues, no personal car, difficulty to drive due to poor vision, etc.
• Such details will give the readers basic market analysis & knowledge. Once that is completed, move on to an analysis of your company location census data to dig deep into the market prospects.
• Classify your target audience in the market whom your precisely wish to offer the services. These can be anyone in need of a better transportation service such as the old folks, disabled individuals, pregnant ladies, chronic patients, etc. who face difficulty & discomfort travelling in the general cabs.
• Management: How it functions, the structure

In the management part, of the company strategy you ought to mention the following:-

• State about the people you wish to recruit in your corporation services for the managerial position and the other staff members who will be responsible to run the everyday non-medical transportation services.
• Mention the educational qualification, skills and experiences of your medical transport corporation services operation management team.
• Point out the specifics that you will be looking into when recruiting the people for the driver’s position. Specification such as, having some education qualification, medical training, those people with clean past records, proper licenses and some years of driving experience.

Great Work!!

Had the pleasure of working with Alex on a business plan for a new venture. The end result looks very professional. His communication is always prompt and he was very patient with my detailed requests. I would definitely work with this company in the future.

Advertising Strategy

This particular segment focuses on all the strategies that you will adopt to promote your medical transport services business venture. These medical transport business advertising tactics can be:-

• To register your medical transport company with the state to attain permission to ally with the government groups. Such an alliance would hugely benefit you as when the government centers are working with folks requiring non-emergency medical transportation services they will pass on your contact.
• Promote your medical transport industry in medical buildings, retirement offices, & assisted healthcare centers.
• Advertise by visiting senior/elderly community groups in your local area and giving a brief presentation of your business medical transport services. A presentation would make the people aware of the convenience of hiring your medical transport services, the prices, the timing and therefore switch to book your medical transport services rather than the usual cabs.
• Ensure to get your medical transportation business listed in those particular sites which people generally use to search for transport services.
• Majority of the people use Google maps to find useful services in their area. So, get your transport business enlisted for free on Google maps so that when prospective clients search for medical transportation services, your business pops up.

Financial Detailing

In the Finance Section of your medical transport business policy you ought to generate an estimated income & loss statement. This statement should display all your business expenditure and the strategies you would apply to pay for those financial expenses. This segment must cover:-

• The prices of the vehicles and all the befitting equipments that would be installed in the vehicle.
• The costs of office paraphernalia, laptops, and software applications necessary for assistance in building transport timetable and to keep track of all the payments.
• The amount of salary and bonus that you intend to pay your drivers.
• Draw an accurate calculation to figure out the number of customers that must be transported per week in order to pay-up the business expenses and progress ahead. This calculation is very important to find out the turnover.

10 Start-up Slips to Avoid

Now, that you are well-acquainted with how to start a non emergency transportation service, and build an excellent non emergency medical transportation business plan sample, you must have a grip of the common start-up mistakes as well. Many entrepreneurs at the onset of their business end up committing these 15 mistakes which when known can be avoided. Falling prey to these mistakes several fresh entrepreneurs end up disheartened and losing hope that they can do well in the chosen career path. To get yourself prepared for the positive and strong perspective, know the 10 start-up business slips:-

• Failure fright: A very large group of new entrepreneurs freak out when their business meets with a loss. Every business faces losses. It takes time to get accustomed to the locality, the marketing trends and implementing all that had been prepared in the business strategy. Just take the failure in your stride and learn from your mistakes. Rather than wasting time freaking out and getting panicked. Just get to work, find the loop holes in your business service and immediately get your team together to counter the problem areas.
• Wrong Market reading: Often market misreading is the root cause of all problems. This is not always the fault of the research, because at the time you had completed the research probably the market trends were different. The market is always changing and progressing. Therefore, relying on an old research won’t work. An up-to-date market research in necessary to keep up and enhance the business strategy accordingly.
• Postponing launch : Only preparing the business tactic theoretically won’t get your anywhere. It is necessary to launch the market and see is your company responsible enough and how your company functional practically. Depending on the practical experience you need to adjust and make necessary changes in your business strategy.
• Blind service creation : Often business owners first set up the business pushing aside all about product building for later on. This is a mistake. The tip is to figure out “product/service building” and strategize the “sales and marketing” side by side quite early on.
• Underrating brand value: Taking brand value and the prospective clients too lightly is a dangerous slip-up. A brand is what defines your business service. SO, if you just do away with a simple transportation business logo and belief you are good to go, then it’s a big mistake. For an impactful effect on your potation target audience, you have to create a brand for your service which resonates in the clients mind. The customers must feel they can rely on your transportation service. To represent your business as responsible and dependable, premium branding is necessary.
• Know-it-all: Entrepreneurs always have this belief that they know their business inside out. Therefore, whatever they are doing is absolutely correct and they do not need anyone else to guide them or tell them what to do. This is a total misconception. If fact, having too much in the plate can be very tough. Being a business owner, of a start-up service, you will need to look after each and every section. Thus, you will need helping hands. At times, hiring someone, who is experienced is assisting a start-up firm can be very useful, showing you the problem areas and the best ways to handle it.
• Spending Foolishly : This happens a lot with start-up ventures. A new business is always a dream and in the haze owners tend to spend extensively in office spaces and interior decoration. This is a complete waste of money as customers will hardly visit your office and sit on those expensive sofas. All you need is a simple room, (which can be right in your house or even a garage space) and a cell phone. People always book their transportation via calls. So, avoid such foolish expenses and utilize the capital on the transportation vehicle that will carry the clients to their destination.
• Payment Miscalculation: Determining salary for the owner and a business partner (if you have) can be tricky. At times, people either assign high pay/ low pay for themselves and their partners. To tackle such errors, paying yourself a percentage of the total profit can be a good choice. For the rest of the team members the salary should be decided well in order to meet the expectation in a healthy manner. This is also necessary for smooth functioning of the management.
• Slow decision-making: To help the business progress many a times you will be faced with a situation where your need to take a sound decision. Failing to recognize the issue or pushing to take the decisive step to future can impact your business negatively. You have to be alert at all times. Keep asking questions such as- whether your relationship with your company partner is working out? Are the investing agencies willing to invest in your company? If the answers are negative, you must take a step immediately. Remember, delaying the decision can cost your business drastically.
• Recruiting Unnecessarily: This is a common mistake, where business owner ends up hiring full-time employees more than needed. That also affects the overall budget as you need to pay a salary every month to them. Act smart, there are part-time and freelance workers, who are best for start-ups. If the part-time workers can get the job done why hire full-timers? There are many services, who freelance the job of “receiving calls” and booking the appointment for the clients. In this world of technology, you ought to best utilize all the available options for your business benefit.

5 Business Plan Tools

A business scheme document has many elements. It has to be written in a particular manner. There is a format which needs to be followed precisely. If you are a start-up company, the document is to be written in a different way, and if you are an established corporation services, then the document has to be completed in an entirely different manner. Many intricate details are to be furnished if you are expecting funding support from investors.

Furthermore, there is no scope for any harsh use of tone, grammatically errors, wrong information/ data input, missed words, or loosely constructed sentences. Of course, it is easier said than done. So, the problem starts when you sit down to write all your ideas in an organized way on paper and a black document stares back at you. Suddenly, writing seems very tough and you feel that you need assistance. To help you out of such circumstances and create a striking non-emergency medical transportation business plan sample, we have enlisted 5 useful tools.

Business Plan Software

If you are looking for a super quick solution as you are short of time then this is your tool. A software business tactic preparation building tool can help your create your company strategy impeccably. All you need to do is find the best quality software out of the many available online. Those ready to launch their business but stuck with their business approach data, and wondering how to organize every business detail into the business scheme can feed in the data into the software and it will do the rest. Within a brief span of time, you will receive your business strategies build precisely to impress. Some details about a business scheme building software tool are:-

• The software already has the financial formulae build-in it, so as soon as you feed in the numbers the completed financial section is presented to you.
• There are tables, all kinds of charts and graphs available. You can insert any graph or chart that seems apt.
• The software is constantly updated. Therefore, the scheme is created in the most up-to-date manner with all the information details that the investors want in such a document.

In case, you have partially completed your non emergency medical transportation business plan sample write-up and just need help with a particular section, like “financial section” you can use the software tool.

Business Plan Templates

A template too is a quick way to build a business plan. The template files are basically documents with the outline of the entire business approach and you just need to feed in the data specific to your non emergency transportation business. Like the software tool, the templates are also available readily online. There are innumerable free templates and in a variety of styles. You can choose the template that suits your company service best.

There are start-up business scheme templates, simple one page business approach templates, elaborate templates for funding support and much more. If you wish to have a customized business scheme layout, you can avail that too. You can check the entire lay-out of the template and decide on the one you like best. In fact, you can find some exceptionally crafted templates for free. Just fill in the business details like an application form, and get a print out. Yes, it’s that easy!

Business Scheme Books and Video Tutorials

If you have time and wish to craft your business approach on your own, then there are some very good books and business scheme construction manuals that can help you. If you don’t want to spend of purchasing books, download the eBooks. You will get some good writing tips in the books. If reading a books/ manuals seems a laborious task, then opt for video tutorials. The video tutorials teach you in a step by step process. They are easy to understand and guide you through the entire writing process. You are able to understand and put it in writing without any difficulty. Ultimately, the completed draft is an impeccably written original business approach.

Sample Business Plans

Most of time times, it becomes very easy to understand how to form & arrange the business strategies when we can actually see a medical transportation company approach sample that has already been written. That way it is easier to get an idea of the language, the structure, the document length, the various segments, how to introduce & conclude, and so on.

This is why business tactic samples are so popularly used by entrepreneurs to create their personal business approach document completed with all the intricacies. There are innumerable free samples available online. You can browse to find the most suitable and responsible non emergency medical transportation business plan sample and read it thoroughly.

Business Plan Expert Consultation

If you feel that you are cannot write a business plan and it is best to leave it in the hands of an expert that you can hire a business scheme preparation consultation. You can speak to the responsible consultant about your requirements and avail a professional experienced business plan writer. Out consulting professionals will patiently hear you out and jot down all your requirements. Therefore, the final completed copy will have each and every detail included in it without missing any data. All that you need will be incorporated and delivered to you on the pre-decided time.

In case, you need some modifications in the sample draft they will be completed precisely without delay. If you want a fresh sample then our skilled and responsible writers can provide you an apt sample document as well. They will be more than willing to create a tailor-made sample draft which you can use as it is or modify to your preference.

OGS capital can help you in this matter. We have exceptionally talented and responsible business plan creators. We can help you with building a completely customized unique business plan. It will adhere to all the norms of writing a business plan and immensely help you in running your business and progressing ahead. Since, a business plan has to be written and updated at regular intervals; you can ring us or drop an email. We will be very happy to assist you!

Download Non Medical Transportation Business Plan Sample in pdf

OGS capital writers specialize in business plan themes such as starting a self storage business , hotspot business plan , business tourism business plan , business plan for an airmall , business plan for dump truck company , drop shipping business ideas and many others.

OGSCapital’s team has assisted thousands of entrepreneurs with top-rate business plan development, consultancy and analysis. They’ve helped thousands of SME owners secure more than $1.5 billion in funding, and they can do the same for you.

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Comments (4)

medical transportation service is going to save either your or some other’s life. Moreover, these transportation are ever safer over longer distances. So, whether you just need a ride to a hospital or want to transfer to a friendly neighborhood, medical transportation is the best you should avail to.

Thank you for your comment. If you need assistance in writing your business plan please contact us by email: [email protected] or call us at USA +1-619-727-5304, UK +44-203-318-1069, Canada +1-613-699-7822, Australia +61-385-956-735.

HI Hank, I throughly enjoyed and benefited from the NEMT Business plan, greatly appreciate the inputs.

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Disability Action Center NW

Transportation services.

AREA AGENCY on AGING  has an agreement with  Interlink,  Salmon River, and COAST where anyone over 60 can make an appointment and send the charges to Area Agency on Aging.

Here are some other transportation options in Northern Idaho:

How To Write a Winning Non-Medical Transportation Business Plan + Template

Creating a business plan is essential for any business, but it can be especially helpful for non-medical transportation businesses that want to improve their strategy or raise funding.

A well-crafted business plan not only outlines the vision for your company, but also documents a step-by-step roadmap of how you will accomplish it. To create an effective business plan, you must first understand the components essential to its success.

This article provides an overview of the key elements that every non-medical transportation business owner should include in their business plan.

Download the Ultimate Business Plan Template

What is a Non-Medical Transportation Business Plan?

A non-medical transportation business plan is a formal written document describing your company’s business strategy and feasibility. It documents the reasons you will be successful, your areas of competitive advantage, and it includes information about your team members. Your business plan is a key document that will convince investors and lenders (if needed) that you are positioned to become a successful venture.

Why Write a Non-Medical Transportation Business Plan?

A non-medical transportation business plan is required for banks and investors. The document is a clear and concise guide of your business idea and the steps you will take to make it profitable.

Entrepreneurs can also use this as a roadmap when starting their new company or venture, especially if they are inexperienced in starting a business.

Writing an Effective Non-Medical Transportation Business Plan

The following are the key components of a successful non-medical transportation business plan:

Executive Summary

The executive summary of a non-medical transportation business plan is a one- to two-page overview of your entire business plan. It should summarize the main points, which will be presented in full in the rest of your business plan.

• Start with a one-line description of your non-medical transportation company
• Provide a summary of the key points in each section of your business plan, which includes information about your company’s management team, industry analysis, competitive analysis, and financial forecast among others.

Company Description

This section should include a brief history of your company. Include a short description of how your company began and provide a timeline of milestones your company has achieved.

If you are just starting your non-medical transportation business, you may not have a long company history. Instead, you can include information about your professional experience in this industry and how and why you conceived your new venture. If you have worked for a similar company before or have been involved in an entrepreneurial venture before starting your non-medical transportation firm, mention this.

You will also include information about your chosen non-medical transportation business model and how, if applicable, it differs from other companies in your industry.

Industry Analysis

The industry or market analysis is an important component of a non-medical transportation business plan. Conduct thorough market research to determine industry trends and document the size of your market. 

Questions to answer include:

• What part of the non-medical transportation industry are you targeting?
• How big is the market?
• What trends are happening in the industry right now (and if applicable, how do these trends support your company’s success)?

You should also include sources for the information you provide, such as published research reports and expert opinions.

Customer Analysis

This section should include a list of your target audience(s) with demographic and psychographic profiles (e.g., age, gender, income level, profession, job titles, interests). You will need to provide a profile of each customer segment separately, including their needs and wants.

For example, a non-medical transportation business’ customers may include:

• Hospitals or other medical facilities that need to transport patients to and from appointments
• Individuals who need non-emergency transportation to and from doctor’s appointments
• Retirement homes or long-term care facilities that need to transport residents to outings or events

You can include information about how your customers decide to buy from you as well as what keeps them buying from you.

Develop a strategy for targeting those customers who are most likely to buy from you, as well as those that might be influenced to buy your products or non-medical transportation services with the right marketing.

Competitive Analysis

The competitive analysis helps you determine how your product or service will be different from competitors, and what your unique selling proposition (USP) might be that will set you apart in this industry.

For each competitor, list their strengths and weaknesses. Next, determine your areas of competitive differentiation or advantage; that is, in what ways are you different from and ideally better than your competitors.

Below are sample competitive advantages your non-medical transportation business may have:

• Non-medical transportation services are typically more affordable than traditional medical transportation services
• Non-medical transportation businesses can provide a wider range of services, such as transport to and from social events, airport pickups, etc.
• Many non-medical transportation businesses have an online booking system, which makes it easy for customers to book appointments
• Non-medical transportation businesses typically have a wider service area than traditional medical transportation businesses

Marketing Plan

This part of the business plan is where you determine and document your marketing plan . Your plan should be clearly laid out, including the following 4 Ps.

• Product/Service : Detail your product/service offerings here. Document their features and benefits.
• Price : Document your pricing strategy here. In addition to stating the prices for your products/services, mention how your pricing compares to your competition.
• Place : Where will your customers find you? What channels of distribution (e.g., partnerships) will you use to reach them if applicable?
• Promotion : How will you reach your target customers? For example, you may use social media, write blog posts, create an email marketing campaign, use pay-per-click advertising, launch a direct mail campaign. Or you may promote your non-medical transportation business via word-of-mouth.

Operations Plan

This part of your non-medical transportation business plan should include the following information:

• How will you deliver your product/service to customers? For example, will you do it in person or over the phone only?
• What infrastructure, equipment, and resources are needed to operate successfully? How can you meet those requirements within budget constraints?

The operations plan is where you also need to include your company’s business policies. You will want to establish policies related to everything from customer service to pricing to the overall brand image you are trying to present.

Finally, and most importantly, in your Operations Plan, you will outline the milestones your company hopes to achieve within the next five years. Create a chart that shows the key milestone(s) you hope to achieve each quarter for the next four quarters, and then each year for the following four years. Examples of milestones for a non-medical transportation business include reaching $X in sales. Other examples include adding new vehicles or drivers, expanding into new territories, and launching new services.

Management Team

List your team members here, including their names and titles, as well as their expertise and experience relevant to your specific non-medical transportation industry. Include brief biography sketches for each team member.

Particularly if you are seeking funding, the goal of this section is to convince investors and lenders that your team has the expertise and experience to execute your plan. If you are missing key team members, document the roles and responsibilities you plan to hire for in the future.

Financial Plan

Here you will include a summary of your complete and detailed financial plan (your full financial projections go in the Appendix). 

This includes the following three financial statements:

Income Statement

Your income statement should include:

• Revenue : how much revenue you generate.
• Cost of Goods Sold : These are your direct costs associated with generating revenue. This includes labor costs, as well as the cost of any equipment and supplies used to deliver the product/service offering.
• Net Income (or loss) : Once expenses and revenue are totaled and deducted from each other, this is the net income or loss.

Sample Income Statement for a Startup Non-Medical Transportation Company

Balance sheet.

Include a balance sheet that shows your assets, liabilities, and equity. Your balance sheet should include:

• Assets : All of the things you own (including cash).
• Liabilities : This is what you owe against your company’s assets, such as accounts payable or loans.
• Equity : The worth of your business after all liabilities and assets are totaled and deducted from each other.

Sample Balance Sheet for a Startup Non-Medical Transportation Company

Cash flow statement.

Include a cash flow statement showing how much cash comes in, how much cash goes out and a net cash flow for each year. The cash flow statement should include:

• Cash Flow From Operations
• Cash Flow From Investments
• Cash Flow From Financing

Below is a sample of a projected cash flow statement for a startup non-medical transportation business.

Sample Cash Flow Statement for a Startup Non-Medical Transportation Company

Finish your business plan with an appendix section which will include:

• Your complete financial projections
• A complete list of your company’s business policies and procedures related to the rest of the business plan (marketing, operations, etc.)
• Any other documentation which supports what you included in the body of your business plan.

Writing a good business plan gives you the advantage of being fully prepared to launch and/or grow your non-medical transportation company. It not only outlines your business vision but also provides a step-by-step process of how you will accomplish it.

A well-written medical transportation business plan is an essential tool for any new business owner. In this article, we have provided tips for writing a winning medical transportation business plan as well as a template that you can use as a starting point.  

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Healthcare in Moscow – Personal and Family Medicine

Emergency : 112 or 103

Obstetric & gynecologic : +7 495 620-41-70

About medical services in Moscow

Moscow polyclinic

Emergency medical care is provided free to all foreign nationals in case of life-threatening conditions that require immediate medical treatment. You will be given first aid and emergency surgery when necessary in all public health care facilities. Any further treatment will be free only to people with a Compulsory Medical Insurance, or you will need to pay for medical services. Public health care is provided in federal and local care facilities. These include 1. Urban polyclinics with specialists in different areas that offer general medical care. 2. Ambulatory and hospitals that provide a full range of services, including emergency care. 3. Emergency stations opened 24 hours a day, can be visited in a case of a non-life-threatening injury. It is often hard to find English-speaking staff in state facilities, except the largest city hospitals, so you will need a Russian-speaking interpreter to accompany your visit to a free doctor or hospital. If medical assistance is required, the insurance company should be contacted before visiting a medical facility for treatment, except emergency cases. Make sure that you have enough money to pay any necessary fees that may be charged.

Insurance in Russia

Travelers need to arrange private travel insurance before the journey. You would need the insurance when applying for the Russian visa. If you arrange the insurance outside Russia, it is important to make sure the insurer is licensed in Russia. Only licensed companies may be accepted under Russian law. Holders of a temporary residence permit or permanent residence permit (valid for three and five years respectively) should apply for «Compulsory Medical Policy». It covers state healthcare only. An employer usually deals with this. The issued health card is shown whenever medical attention is required. Compulsory Medical Policyholders can get basic health care, such as emergencies, consultations with doctors, necessary scans and tests free. For more complex healthcare every person (both Russian and foreign nationals) must pay extra, or take out additional medical insurance. Clearly, you will have to be prepared to wait in a queue to see a specialist in a public health care facility (Compulsory Medical Policyholders can set an appointment using EMIAS site or ATM). In case you are a UK citizen, free, limited medical treatment in state hospitals will be provided as a part of a reciprocal agreement between Russia and UK.

Some of the major Russian insurance companies are:

Ingosstrakh , Allianz , Reso , Sogaz , AlfaStrakhovanie . We recommend to avoid  Rosgosstrakh company due to high volume of denials.

Moscow pharmacies

A.v.e pharmacy in Moscow

Pharmacies can be found in many places around the city, many of them work 24 hours a day. Pharmaceutical kiosks operate in almost every big supermarket. However, only few have English-speaking staff, so it is advised that you know the generic (chemical) name of the medicines you think you are going to need. Many medications can be purchased here over the counter that would only be available by prescription in your home country.

Dental care in Moscow

Dentamix clinic in Moscow

Dental care is usually paid separately by both Russian and expatriate patients, and fees are often quite high. Dentists are well trained and educated. In most places, dental care is available 24 hours a day.

Moscow clinics

«OAO Medicina» clinic

It is standard practice for expats to visit private clinics and hospitals for check-ups, routine health care, and dental care, and only use public services in case of an emergency. Insurance companies can usually provide details of clinics and hospitals in the area speak English (or the language required) and would be the best to use. Investigate whether there are any emergency services or numbers, or any requirements to register with them. Providing copies of medical records is also advised.

Moscow hosts some Western medical clinics that can look after all of your family’s health needs. While most Russian state hospitals are not up to Western standards, Russian doctors are very good.

Some of the main Moscow private medical clinics are:

American Medical Center, European Medical Center , Intermed Center American Clinic ,  Medsi , Atlas Medical Center , OAO Medicina .

Several Russian hospitals in Moscow have special arrangements with GlavUPDK (foreign diplomatic corps administration in Moscow) and accept foreigners for checkups and treatments at more moderate prices that the Western medical clinics.

Medical emergency in Moscow

Moscow ambulance vehicle

In a case of a medical emergency, dial 112 and ask for the ambulance service (skoraya pomoshch). Staff on these lines most certainly will speak English, still it is always better to ask a Russian speaker to explain the problem and the exact location.

Ambulances come with a doctor and, depending on the case, immediate first aid treatment may be provided. If necessary, the patient is taken to the nearest emergency room or hospital, or to a private hospital if the holder’s insurance policy requires it.

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