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How to Fix It When an HP Laptop Isn't Working

Troubleshooting issues with HP laptops

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This article outlines the most common issues that can crop up on your HP laptop and how to troubleshoot and fix them. Before you proceed, restart your computer , if you can, and see if that resolves the issue. If not, try the tips below.

Common HP Laptop Issues

Like any computer, an HP laptop can run into hardware and software problems, many of which you can fix at home.

Here are the most common issues you might come across:

• Audio and Visual : The microphone, speakers, and camera can stop working due to problems with the drivers or software. It can also be because you've muted yourself or covered the camera.
• Keyboard and touchpad : The keyboard and touchpad can stop responding, or some of the keys can stop working.
• Performance : A common issue is a severe slowdown caused by limited RAM or storage space. Overheating is a related problem with similar causes but can also be due to dust buildup in the fan and other moving parts.
• Display : Screens can flicker, turn black, or display nothing at all. It could be as simple as the brightness setting or a problem with the hardware or drivers.
• Power/Battery : It's difficult to know why a laptop won't turn on. It could be a dead battery or one that can no longer hold a charge.

How to Fix a Broken HP Laptop

You can fix a lot of problems without deep technical knowledge or consulting tech support. To troubleshoot the difficulties at home, follow these steps in order.

You might need to locate the serial number for the HP laptop while troubleshooting.

Troubleshoot the microphone . Make sure you're not muted and check your settings before trying more complex solutions.

Figuring out problems with speakers . As with microphones, make sure you haven't muted your speakers first. Then dig into the settings.

Troubleshooting your camera . Make sure you haven't disabled the webcam first. And check that the lens isn't covered before trying anything else.

Tackle keyboard issues. Sometimes a non-working keyboard on an HP laptop is locked, or there's debris among the keys; it can also be a software or driver issue.

Troubleshoot the touchpad . Similarly, it's possible to lock your touchpad accidentally. (Here's how to unlock the touchpad on an HP laptop .)

Diagnose performance issues. If your laptop is running hot, use these tips to cool it down . If it's running slow , finding out the root cause will lead to the solution.

Figure out display issues. These can range from a black screen to screen flickering caused by an array of potential problems.

Fix battery problems. When your laptop doesn't turn on or can't detect the battery , there are several solutions you can try.

If you have multiple issues or one that you can't fix, consider factory resetting your HP laptop .

If all these steps haven't worked, consider contacting the manufacturer. If you're over it with this laptop, though, it might be time to consider purchasing a new one.

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8 Common Problems with HP Spectre Laptop (with Solution)

Hunting for a versatile laptop that can help you become more prolific with work or effectively unleash your creative ideas? Something that offers a high-end performance together with a gorgeous chassis that is hard to resist?

The HP Spectre laptop may be the one that you are looking for! But, wait! What are its usual problems?

List of Common Problems with HP Spectre Laptop

The HP Spectre is a line of premium laptops that can flexibly accommodate your needs and can meet your pretty high standards. If you are considering these devices, you may want to know first its typical problems that you will encounter later on.

Check the list below to have an initial glimpse of the common problems with the HP Spectre laptop. Likewise, included are the solutions for each issue that you can do to make it work properly again.

1. Black Screen

If your HP Spectre laptop suddenly turned its screen into black, there are a couple of reasons why this unwanted scenario takes place. The issue might be the display adapter driver or the recent system updates. The peripherals that are connected to your laptop can be the cause of the black screen too.

Solution: What you can do first is to wake up your screen again by pressing Windows key + Ctrl + Shift + B. If this will not work, disconnect all the external devices connected to your HP Spectre laptop meantime. If still no response, try restarting your laptop and boot it in a safe mode.

2. Screen Flickering

When the display of your laptop keeps on flashing, expect your eyes and head to hurt – literally! This screen flickering is certainly vexing and can compromise your work or your movie time.

This may happen if your HP Spectre is aging already and some of its internal cables start to loosen. A defective inverter or backlight might be the possible culprit too. Additionally, some of its hardware may be defective or you have installed applications that are not compatible with its system.

Solution: You need to check your laptop’s cables to see if they are loose or damaged. If they are, you simply need to bring your HP Spectre to a technician to have these cables fixed or replaced.

Check the display driver of your laptop as well to make sure they are updated. You need to update it to prevent any glitches to the display or performance of the laptop because of updates or bug fixes.

Additionally, check any incompatible applications to your laptop and simply delete them. The flickering screen can be caused by a refresh rate too. Just install the latest driver if your screen sustains a higher refresh rate .

3. Shut Down Issues

While working on something highly important on your HP Spectre laptop, it suddenly shuts down without any clue! This is an ultimately frustrating situation especially if you are in a hurry.

The usual reasons for this issue are some virus infection, hardware defects, faulty battery, or overheating.

Solution: You may want to run a virus scan first as the intrusion of a virus is a common reason why your HP Spectre laptop randomly shuts down. You can use some antivirus applications in mending this issue as well.

Overheating can be a culprit for this problem too, so be sure that the internal hardware of your laptop, like the fan, is working properly. Make sure to put it in a cool and well-ventilated place, away from dust that it can accumulate.

Further, a faulty battery can be the root cause of this shutting down problem too. If the battery is defective already, you simply need to replace it with a new one.

4. System Crashing

Your HP Spectre will randomly crash due to overheating and some hardware or software issues.

Solution: To resolve this, try rebooting your laptop first. If the cause of the crash is overheating, you should check if its CPU is working appropriately. Make sure that the fans are clean and working well. Put your HP Spectre in a well-ventilated place also.

Update your drivers too to fix the hardware and software issues. You can also use the System File Checker tool to locate and fix the corrupted files that are usually the cause of the crashing problem.

5. Battery Life Problem

The battery of your HP Spectre may not be as long-lasting compared to before. You need to frequently charge it as it can no longer last for a couple of hours every time you use it.

Solution: Its battery is probably defective and the only solution to this is to replace it with a new one.

6. Hard Drive Issues

HP Spectre may also experience various problems with its hard drive. The hard drive may slow down, resulting in a sluggish loading of applications or transferring of files. It may also be damaged later on where disturbing clicks and crash sounds can be heard.

Solution: For the slow hard drive, you can use a Disk Defragmenter to conveniently organize the data fragments on the drive. If the hard drive is damaged already, the only solution is to replace it. Just make sure to transfer all your files or use some backup websites online.

7. Infected By Virus

HP Spectre is not exempted from the attacks of malware and viruses. These can immobilize its functions and can even pose a threat to your personal information and files. If your laptop is infected, expect to always encounter pop-ups and your downloading time will get slower.

Solution: Download Antivirus software to prevent these viruses and malware from infecting your laptop. If you have tight finances, you can go for free software like Avast and AVG. If money is not an issue, subscribe to Norton360 as it can offer better protection for your HP Spectre.

8. Fan Problems

You may also encounter troubles with the fan of your HP Spectre. You will hear it making loud noises which can distract you from doing your work.

Solution: The loud noise of the fan is primarily because of the accumulated dirt. You need to clean the fan and air vent regularly. You can do this by yourself, but if you are hesitant as you might probably damage it, it is better to bring it to a technician.

HP Spectre Laptop Pros & Cons

Knowing the pros and cons of the HP Spectre laptop is a mandatory thing to do. Why? It is like going to war where you need to be equipped with all the knowledge, skills, and weapons you need to win.

If you know the positive sides of your laptop, you will be able to fully maximize them for your benefit. Likewise, learning their shortcomings shall allow you to create alternative plans to still make the device productive.

These advantages and disadvantages will simply help you decide whether HP Spectre is the most suitable laptop for you or not.

Below is the list of the pros and cons of Spectre x360 14 2-in-1 that you can assess to help you decide whether to buy this device or not. This laptop is one of the favorites among the brand’s series.

• Has a sleek and modern design
• Speedy performance with Intel 11th Gen
• Long battery life
• Spectacular 3:2 aspect ratio display with OLED and 1,000-nit options
• Convenient shortcut keys
• Rechargeable pens
• Awesome keyboard and amped quad speakers
• Expensive price ($2,499)
• No HDMI port
• No option for LTE mobile broadband
• The RAM and WLAN are not upgradeable by users
• The fan can be noisy
• The touchpad is not so smooth to use

How Long Should HP Spectre Laptop Last?

HP Spectre laptop should last between 4 to 7 years. It may even extend its lifespan if you are a responsible user.

HP Spectre is a premium laptop that is designed and built for reliability and durability. This series of laptops are built to impress and, of course, to last!

The laptops under this line cost hefty dollars so you can be assured that their materials are A1, with high quality to ensure great performance and long life. They have a longer life span compared to those budget-friendly ones that only last roughly 3 years.

HP Spectre laptops can last between 4 to 7 years. Its long battery life is another reason why they can stay with their owners for an extended period. They can even go beyond these expected years if their owners know how to take care of them.

Since HP Spectre laptops are of high quality, they can survive with you even for a decade if you are a responsible owner that uses them properly and regularly attends to their needs.

Is It Worth Repairing HP Spectre Laptop?

HP Spectre laptop is worth repairing if it is not more than 2 years old and the total cost of repair will not reach 50% of the price of a new laptop.

Before deciding to bring your defective laptop to a service center, you should consider first some factors to make sure that the repair will be advantageous. You will not only spend money but your time and effort too so it is important to confirm that all these will not be wasted.

Your HP Spectre laptop will be worth repairing if you will spend no more than half of the cost when you buy a new one. The value of laptops depreciates by 30% annually so you need to think about the current market value of your device and if spending some fair money on it will be beneficial for you.

Your laptop should still be a new model so the repair can still allow you to enjoy its performance and features. If it is more than 2 years old, it will not be as worthy as its peak performance may be reached already. Innovation is highly rapid so your laptop of 3 years may not be as efficient as before.

A good recommendation is to have your HP Spectre repaired if it is just 2 years old and the repair cost is only worth 25% of the cost of a new laptop.

Is It Worth to Buy an HP Spectre Laptop?

Yes, the HP Spectre laptop is worth buying because it has a classy design, is built to be of high durability, and is designed to be powerful.

With the expensive price of the HP Spectre laptop, you certainly want to know if it is worth buying. Well, the answer is a simple yes – yes, this laptop is worthy of your money!

This device is well-known for its lavish and contemporary look. You will certainly flaunt it and be more confident using it knowing that it is beautifully crafted. It is very convenient to bring with its paper-thin frame with only 0.41 inches thick, weighing only 2lbs.

As a high-end laptop, HP Spectre is certainly tailored using premium materials only. You will just get what you have paid for. Since it is expensive, its parts are pricey too which reflects durability. For instance, it features the Corning Gorilla Glass 4 screen which will drag away all your worries when it comes to damages and scratches for your display.

As a powerful laptop, HP Spectre is equipped with the powerful Intel Core i5 Processor with exemplary screens and long battery life of up to 11 hours. You can surely use this laptop without worries of shutting down while you are traveling or working outside!

HP Spectre Laptop Alternatives

It is a real challenge to find the best laptop that will be your next buddy, may it be for your professional needs or just for your personal entertainment. With the vast choices in the market, you will be overwhelmed in comparing laptops that almost look the same and feature almost similar specs too!

HP Spectre laptop is a real stunner and you may find it hard to resist. Yet as much as you would love to own this lappy, it might be lacking some features that you highly need.

If you are still unsure whether HP Spectre is the right one for you, you can check other laptops that are comparable with its offerings.

Below is the list of the recommended alternatives for HP Spectre that are worth checking. Maybe one of these will capture your heart!

• ASUS VivoBook Flip
• HP Envy X360
• HP Pavilion X360
• Lenovo Flex 14 2-In-1
• Lenovo Yoga 730

References:

Coppock, M. (2021, January 19). HP Spectre x360 14 review: The convertible 2-in-1, Perfected . Digital Trends. https://www.digitaltrends.com/laptop-reviews/hp-spectre-x360-14-review/

Guyton, C. (2021, December). HP Spectre x360 (2020) Review . Tech Radar. https://www.techradar.com/reviews/hp-spectre-x360-2020

Susan is a professional writer. She has been a writer for eight years and has always been so fulfilled with her work! She desires to share helpful, reliable, and unbiased information and tips about tech and gadgets. She hopes to offer informative content that can answer users’ questions and help them fix their problems.

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Why is My Laptop Battery Not Charging?

Two related issues to check first, 1. rule out charging cord issues, 2. review your software options.

• Click on Start , then look for the Power and Sleep Settings (this is called Power Options in older versions of Windows)
• Click Change Plan Settings and review your battery and power savings settings for anything odd
• From the Start menu, look for Device Manager
• Select Batteries and identify the driver for your battery
• Right-click the driver and choose Update Driver
• If the driver needs a newer version, it will update, and you can restart your computer
• If you previously didn't get the charging symbol over the battery icon on your desktop toolbar, but it's showing now, this could have been the problem

How healthy is your battery?

• Getting too hot when charging, especially along the bottom of the case where the battery is located
• Losing charge quickly
• Taking too long to charge

How to run a battery report in Windows 10

• Press the Windows key + X key at the same time
• Select Windows Powershell (Admin) when it pops up
• Click yes when prompted to give permission to make changes to your device
• You will see a small black pop-up window, type powercfg/batteryreport/output “C\battery-report.html” on the first available line and click the Enter key
• Some text will display and then you’ll see a path to where your you can find the report
• Close the window
• Check for the report’s location by using File Explorer . It might be on the Desktop or in your Documents folder
• The report is a browser file, such as Chrome or Internet Explorer. Click the file to open in a browser window

Battery capacity

Battery life estimation, when it’s time to get a new battery, batteries not charging is a minor problem, about the author.

Linsey Knerl is a contributing writer for HP® Tech Takes. Linsey is a Midwest-based author, public speaker, and member of the ASJA. She has a passion for helping consumers and small business owners do more with their resources via the latest tech solutions.

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How-To Geek

How to make windows troubleshoot your pc's problems for you.

Windows includes a variety of "troubleshooters" designed to quickly diagnose and automatically solve various computer problems.

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Windows 7 and 8.

Windows includes a variety of "troubleshooters" designed to quickly diagnose and automatically solve various computer problems. Troubleshooters can't fix everything, but they're a great place to start if you encounter a problem with your computer.

Troubleshooters are built into the Control Panel on Windows 10, 8, and 7, so practically all Windows users can take advantage of them. On Windows 10's Creators Update , most troubleshooters are now available through the Settings app.

If you've installed Windows 10's Creators Update, you'll find these in Settings. Navigate to Settings > Update & Security > Troubleshoot.

Related: Everything You Need to Know About the Blue Screen of Death

As of the Creators Update, the following troubleshooters are available here: Blue Screen , Bluetooth, Hardware and Devices, HomeGroup, Incoming Connections, Internet Connections, Keyboard, Network Adapter, Printer, Playing Audio, Power, Program Compatibility Troubleshooter, Recording Audio, Search and Indexing, Shared Folders, Speech, Video Playback, Windows Store Apps, and Windows Update.

If something isn't working properly on your PC, the associated troubleshooter may find and fix the problem for you.

Select the troubleshooter you want to run and click "Run Troubleshooter". Many troubleshooters will run automatically and fix problems they find, while some troubleshooters will suggest various fixes you can choose whether to apply.

The Settings interface doesn't list every available troubleshooter. For example, it omits the Background Intelligent Transfer service, Windows Media Player DVD, Windows Media Player Library, and Windows Media Player Settings troubleshooters.

These are still available if you need them---they're just buried in the Control Panel. To find them, open the Control Panel, type "Troubleshoot" into its search box, and click the "Troubleshooting" icon.

Click "View all" at the left side of the Troubleshooting pane and you'll see a full list of available troubleshooters.

You'll find these tools in the Control Panel on Windows 7 and 8. You'll also need to use the Control Panel if you're using  Windows 10's Anniversary Update  or an earlier version of Windows 10.

Navigate to Control Panel > System and Security > Troubleshoot Common Computer Problems. On Windows 7, click "Find and Fix Problems" instead.

You'll see a list of the most common troubleshooters you might need.

These aren't the only available troubleshooters. Click "View All" in the sidebar to view a full list of troubleshooters. Here's a list of the troubleshooters you might find, although not all versions of Windows include the same troubleshooters:

• Background Intelligent Transfer Service : Finds and fixes problems with the Background Intelligent Transfer Service, which Windows Update and some other services use for background downloads.
• Hardware and Devices : Checks your computer for issues with hardware devices. If a hardware device--particularly a recently installed one--isn't working properly, this troubleshooter can find and fix problems with hardware detection and drivers.
• HomeGroup : Looks for problems with your HomeGroup network and file-sharing settings.
• Incoming Connections : Checks if the Windows Firewall is blocking incoming connections you need and help you unblock them.
• Internet Connections : Detects and fixes problems with your Internet connection and loading websites.
• Internet Explorer Performance : Identifies problems that can slow down Internet Explorer and fixes them.
• Internet Explorer Safety : Identifies settings that can cause security and privacy problems in Internet Explorer and fixes them.
• Network Adapter : Finds and fixes issues with your Wi-Fi adapter or other network adapters.
• Playing Audio : Scans for problems that can prevent sound from playing properly.
• Power : Identifies and fixes problems with power settings to increase your computer's battery life.
• Printer : Checks for and fixes problems with printers and printing.

Related: How to Make Old Programs Work on Windows 10

• Program Compatability Troubleshooter : Helps you choose the best compatibility settings for running programs designed for older versions of Windows.
• Recording Audio : Scans for problems that can prevent microphone audio recording from working.
• Search and Indexing : Fixes problems with Windows Search and the indexer.
• Shared Folders : Identifies issues that can prevent shared network folders from functioning.
• System Maintenance : Finds and fixes broken shortcuts and performs and system maintenance tasks, including checking if your clock is the correct time.
• Video Playback : Detects problems that can prevent videos from playing back properly and fixes them.
• Windows Media Player DVD : Fixes issues that can prevent DVDs from playing in Windows Media Player.
• Windows Media Player Library : Fixes issues with Windows Media Player's media library.
• Windows Media Player Settings : Fixes issues with Windows Media Player's settings.
• Windows Store Apps : Repairs problems that can prevent Windows Store apps--in other words, Windows 10's new Universal Windows Platform apps--from working properly.
• Windows Update : Identifies and fixes issues that can cause Windows Update to not work at all, or fail to install some updates.

To run a troubleshooter, just click it in the Troubleshooting pane. To quickly find a relevant troubleshooter, you can perform a search from the Troubleshooting window.

The troubleshooter will launch after you click it. Just click "Next" to begin troubleshooting.

Most troubleshooters will run automatically, looking for problems and fixing any issues they find. To prevent the troubleshooter from automatically making changes to your system, click the "Advanced" link at the bottom left corner of the troubleshooter window and uncheck the "Apply Repairs Automatically" option. You'll be prompted with more information before the troubleshooter makes any changes to your system.

While most troubleshooters run automatically, some troubleshooters will give you options you need to click. For example, the Program Compatibility troubleshooter will walk you through choosing a program that isn't working properly and changing its compatibility settings. The Incoming Connections troubleshooter will ask you what you're trying to do so it know what type of incoming connection to troubleshoot.

That's about it. There isn't a troubleshooter for every issue you'll encounter, and the troubleshooters that do exist won't be able to fix every problem. But troubleshooters are a good place to start when you encounter a problem with something.

11 Ways to Fix Your Laptop

Whether you're a frequent flyer or you just take your notebook from room to room at home, your portable gets subjected to a lot more punishment than desktops do. With this in mind, notebook manufacturers construct their systems to stand up to everything from violent jostling to occasional spills.

Despite their relatively hearty constitutions, laptops are often quick to show signs of wear and tear -- and not just on the outside. Any one of these issues can cost you time and money in not just lost productivity, but on tech support calls and shipping labels as well. Thankfully, your notebook's ailments can often be cured with a quick fix. To pinpoint the most common problems, we picked the brains of senior technical-support officials at Alienware, Dell , Lenovo, and Toshiba . And we've provided solutions for getting your laptop back up and running with minimal effort.

1. Overheating

Symptom:  Computer crashes, freezes

Solution:  Clean out air vents, put filtered material over the inhalation vent, or update BIOS

Overheating can rob your laptop of performance and often cause a host of hiccups, such as system crashes and freezing. Every computer generates lots of heat, but laptops are especially susceptible to overheating due to their small size and lack of ventilation. Excessive dust can clog air vents and deprive your system of cold air to cool off the CPU. You can often solve overheating issues simply by cleaning out these air vents with a cloth or keyboard cleaner.

To prevent further dust buildup, place a piece of filtered cloth, say from a Swiffer, over the inhalation vent. Don't place one over the exhaust vent, as that's where hot air is supposed to flow out of the system quickly. If the cloth doesn't work, you may want to update your system's BIOS , which controls the laptop's hardware. Most manufacturers offer an installation file that updates BIOS files automatically, which often address heat management. Just make sure that your notebook is connected to the power supply when updating the BIOS.

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2. Slow Hard Drive

Symptom:  Excessive program load times, slow file transfers

Solution:  Disk defragmentation

Disorganized information on your hard drive can sap performance because the computer requires more time to sift through data fragments and bad sectors on the drive. This problem can be cleared up easily (but not especially quickly; defragging can sometimes take hours) using the built-in Windows tool called Disk Defragmenter. You can access this program through the Programs menu in the Accessories or System Tools folder. Simply click the Analyze button to see if your disk drive requires defragmenting, and then click Defragment to begin.

Other options include the free Power Defragmenter, and Diskeeper 2007 ( $29.95  Home edition,  $49.95  Pro,  $99.95  Pro Premier), which offers more features like complete automation, real-time defragmenting, and InvisiTasking technology, which allows Diskeeper to run in the background without draining resources.

3. Battery Won't Hold a Charge

Symptom:  Your notebook runs only a few minutes when unplugged

Solution:  Battery replacement

Over their lifespans, lithium-ion batteries can lose the ability to hold a charge. After a few years, some batteries will last only a fraction of the rated runtime. Replacing a battery is relatively simple; most pop out from the bottom or back of the laptop.

Many retailers, however, charge hundreds of dollars for a new battery. Sites like batteries.com specialize in discount laptop batteries and can save you money on a brand new battery for your laptop. For example, a Dell Latitude D620 Li-ion battery costs $139 on Dell's Web site and $83.99 on batteries.com, as of press time. (The company even offers a two-year warranty and 45-day money-back guarantee on all laptop-battery orders.)

4. Need More Memory

Symptom:  Sluggish performance when using multiple applications, hangups, excessive bootup time

Solution: Upgrade your RAM, try a ReadyBoost-enabled USB drive

If your laptop takes a long time to boot up, you may want to conduct an audit of your startup programs. To do this, place your cursor over the icons in the taskbar at the bottom right of the screen. If you rarely use any of these programs, right-click and disable them. To take more control over what programs load when you boot up, download System Suite 7 Professional ( $59.95 ), which includes, among 60 powerful tools, a startup manager and optimizer.

Should you need to purchase a new memory chip, Kingston ( www.kingston.com ) and Crucial ( www.crucial.com ) offer tools on their Web sites for determining which products are compatible with your notebook. You can also try  www.4allmemory.com . Vista users can use the new Memory Diagnostics tool in Windows Vista ; just type "memory" into the search bar, and the OS will scan your physical memory for problems and advise replacement, if necessary.

Vista users might also want to pick up a ReadyBoost-enabled USB drive from the likes of Corsair, Kingston, Lexar, or SanDisk. These devices can improve some programs' startup times by using free space on the USB drive as a temporary memory cache.

5. Hard Drive Failure

Symptom:  Loud clicking sounds whenever the computer accesses data from the hard drive

Solution:  Online backup sites, replace hard drive

Obviously, the best defense against a hard drive crash is a good backup solution. These days, plenty of options abound, but among software solutions, we like Norton Save & Restore 2.0 ( $49 ) for its ease of use. If you're going to back up your data online, go with Mozy.com (free for 2GB, and $4.95 per month unlimited), which backs up your system automatically and tracks changes in the background without hogging precious system resources.

Even if you go the online route, a hard drive failure will bring your notebook to its knees. Fortunately, a number of tools can test your drive for problems. Hitachi offers some in the support section of its website ( www.hitachi.com ). If hard drive replacement becomes necessary, be sure to back up as much data as possible and then switch out the hard drive. You can find step-by-step directions for the replacement procedure on most manufacturers' support sites. For instance, Lenovo goes the extra mile with videos showing the replacement process; type "replacement movie" on  www.lenovo.com  to check it out.

If you want to preserve the data on your old drive and make switching to a new one as painless as possible, we recommend Apricorn's EZ Upgrade Universal & Hard Drive Upgrade Bundle. Available in 40GB, 80GB, 100GB, and 120GB capacities, and ranging in price from $109 to $149, this kit enables you to upgrade your hard drive in three steps. The package includes cloning and backup software, and it lets you use your old hard drive for backup purposes--assuming it still works.

6. Bad Keyboard

Symptom:  Missing or Loose Keys

Solution:  Replace keyboard

Keyboards get the brunt of abuse on any laptop, either from typing or spilled coffee. As a result, keys can often become dislodged or worn out. Thankfully, laptop makers provide quick online guides for replacing keyboards on their support pages; simply type "keyboard replacement" into the search bar or check the manufacturer's knowledge base.

For instance, Toshiba's "Ask Iris" document database provides hardware-replacement guides. To remove the old keyboard, you'll typically just have to remove some screws from the bottom of the laptop and unlock the keyboard with a button or snap mechanism, which secures it to the frame. Replacement keyboards are usually covered under warranty or can be purchased relatively cheaply. Dell, for example, sells them for $15 to $25. The company also offers plastic keyboard protectors for $10 to $15 on its Web site. CompuCoveroffers keyboard protectors for a variety of other laptops.

7. Can't Connect to Wireless Network

Symptom:  No Internet connection, frequent time-outs while Web browsing

Solution:  Make sure wireless is turned on, smarter software tools, make sure router is broadcasting network name (SSID)

Part of taking your laptop everywhere on the go is expecting to be able to connect to any wireless network, whether in an airport, coffee shop, or hotel. But wireless networks, by their very nature, are finicky beasts. Some laptops come with an external button or switch, separate from the software settings, to enable wireless connectivity. Always make sure this wireless toggle is switched on. Also make sure that the network you're connecting to is broadcasting its network name or SSID.

If you'd rather steer clear of networking issues altogether, or want a tool to help you troubleshoot without having to learn any lingo, download an all-in-one utility like Network Magic (free, or purchase the Premium edition starting at $29.99). It helps you easily set up and secure your network, complete with a comprehensive network map, as well as repair broken wireless Internet connections. Road warriors should consider JiWire's Hotspot Helper ($24.95 per year), which will not only show where you can log on via Wi-Fi but also will protect your privacy while you surf the Web wirelessly. In addition, this utility offers secure e-mail delivery, just like you get back in the office.

MORE: Best Windows 8.1 Browser: Chrome vs. Firefox vs. Internet Explorer

8. Stuck Pixels

Symptom:  Green or red dots on your notebook's screen

Solution:  Massage away dead pixels

Nonconforming or stuck pixels can be a nuisance on an otherwise functional laptop LCD. The pixels usually remain green or red without lighting up properly with the other pixels on the display. Unfortunately, manufacturers will not replace an LCD for just one or two stuck pixels; in fact, some require as many as 10 to 18 dead pixels before they'll take action.

There is a solution, though. Take a soft material, like a felt cloth, and gently rub in a circular motion around the stuck pixel . Performing this trick will usually get the pixel to light up properly. Once you find the right location and pressure to illuminate the pixel, hold your finger there for up to two minutes, and voila, no more stuck pixel.

9. System Crash

Symptom:  Notebook won't boot up

Solution:  Remove the hard drive and place it into an external enclosure. Run Checkdisk.

Most people go into panic mode when their computers refuse to boot up. More often than not, however, the problem is as simple as a missing system file or a bad sector on the hard drive. To determine if that's the case, you can remove your hard drive using the instructions from the manufacturer and place the drive into a USB enclosure--these are external housings for internal hardware. You can find them at most retailers like Best Buy, Staples, or Newegg, for less than $40.

Next, connect the enclosure's USB cable to an open USB port on a working PC. If the file system is still intact, the hard drive should show up as an external drive and allow you to transfer data to and from the drive. Next, try running Checkdisk on the drive by opening a DOS prompt (Start/Programs/Accessories/Command Prompt) and typing in X: where X is the letter of your external drive. Then hit Enter. Now type "chkdsk /f." Your system may ask you to dismount the drive; this is okay, so type Y and then hit Enter.

Your notebook will now display some information about your drive (file system type and serial number) and then scan the drive, fixing any errors it encounters. An error report will print out, so you can see what changes were made to the drive. If all went well, you'll be good to go once you plug the hard drive back into the crashed notebook and power it on.

10. Virus or Spyware Infestation

Symptom:  Excessive pop ups, slow downloads

Solution:  Install antispyware programs, use free virus scans

Nothing can cripple your system like malware. The first line of defense is always prevention. It's best to have a subscription to a service like Norton 360 ( $79 per year). Norton impressed us with this unobtrusive security suite that offers stellar antivirus and spyware protection, file backups, and performance tuning without a complex user interface. The Norton suite also offers a firewall option that will silently block most threats while alerting the user to friendly programs requesting Web access.

If you don't want to spend any money, you can bolster your defenses with free tools like Ad-Awareand Spybot: Search and Destroy. While both are excellent tools, each has its own strengths and weaknesses--Spybot is better at tracking down malicious code like pop-ups, while Ad-Aware does a better job removing cookies (text files that advertisers copy to a user's computer to track surfing habits). We recommend scheduling periodic scans with both of these tools, just to be safe.

If these tools fail to locate a virus, you may want to try Trend Micro's free House Call at housecall.trendmicro.com, which is sometimes more adept at identifying viruses than other programs. Trend Micro also offers a free database of viruses and manual removal tips, if automated solutions fail.

11. Outdated Video Drivers

Symptom:  Garbled or distorted video Solution:  Download the latest drivers

Video issues are a common complaint among notebook users. The trouble often stems from newer games and software that require the latest video card drivers to work. Even though most laptops ship with the latest driver files, some systems will be outdated by the time the machine is sold. That's why it's critical to update your video card's drivers frequently--sometimes the audio and network drivers may need to be updated as well.

Many notebook manufacturers offer installation packs that will give you the latest drivers and offer automated tools to update the rest of your notebook. Lenovo, for example, hosts its driver files at lenovo.com/support. Alienware tests new drivers for all its machines and hosts them in the support area of its Web site. However, if you fail to find drivers at your notebook manufacturer's site, you can try the video card's manufacturer, usually ATI or Nvidia. If your system comes with an integrated graphics chip from Intel , your best bet is the laptop manufacturer's website, although you can also try Intel's support and downloads page.

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HP PCs - No sound from speakers

You can attempt to resolve audio issues such as no sound is coming from the speakers (no volume or the audio is not working), or the sound is muffled, intermittent, crackling/popping, or otherwise distorted.

Restart the computer

If no sound comes from the speakers or headphones connected to your computer, an application controlling the device might be preventing other applications from using the speakers or headphones.

Restart your computer, and then test the audio to see if the problem is fixed.

Run Audio Check in HP Support Assistant

Run Audio Check in HP Support Assistant to make sure that the audio device is functioning properly.

Go to HP Support Assistant to download and install the HP Support Assistant software, if it is not already installed on your computer.

In Windows, search for and open HP Support Assistant .

On the My Dashboard tab, click Fixes & Diagnostics .

Click Next , and then wait for the audio test to complete.

Review the test results on the audio and microphone diagnostic results sections, and then click Test Audio .

If sound is not heard correctly, click Unable to Hear Audio and then follow the on-screen instructions.

Run the sound problems troubleshooter

Automatically identify and fix audio errors with the Windows sound troubleshooting tool.

Select the device you want to troubleshoot, and then click Next to start the troubleshooter.

If a recommended action displays, select Apply this fix , and then test for sound.

Test external speakers or headphones

If you are using external speakers or headphones, they might be faulty.

Connect and try to use other speakers or headphones with your computer. If they produce sound without problems, the original device is faulty.

If you use Bluetooth or wireless devices, make sure that they are paired per the manufacturer's instructions.

Update the audio driver

Use Windows Update to update to the latest audio drivers available for your computer.

In Windows, search for and open Check for updates . Install any available updates.

To learn more about Windows Update, go to HP PCs - Updating drivers using Windows update (Windows 11, 10) .

Advanced troubleshooting for sound issues

The following documents provide advanced troubleshooting procedures.

HP Notebook PCs - Advanced sound troubleshooting in Windows 10

HP Desktop PCs - Advanced Sound Troubleshooting (Windows 10)

HP PCs - A "No audio device is installed" message displays

HP PCs - Microphone troubleshooting (Windows 10)

HP PCs - Troubleshooting HDMI display and sound issues (Windows 10)

HP PCs - Troubleshooting a Bluetooth connection in Windows 10

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Detailed Guide: Solving HP Touchscreen Laptop Problems

By Admin | 27 Feb 2023

By Admin / 27 Feb 2023

If you're having trouble with your HP Touch Screen Laptop, don't despair – help is at hand. In this article, we'll provide an overview of the most common problems that can arise and offer detailed solutions to help you get your laptop back in working order. Whether it's a touchscreen issue or something else entirely, you should be able to find the answers to your problems here!

What Causes HP Touch Screen Laptop Problems?

There could be several things causing your HP touchscreen laptop problems. It could be a hardware issue, or there could be a problem with the drivers or software. Here are some things to check:

• Check the connections between the screen and the computer.
• Ensure the screen is properly secured and there are no loose cables.
• If you're using an external monitor, ensure it's properly connected and powered on.

Drivers: Check for updates to your touchscreen drivers. You can usually find these on the manufacturer's website. If you're using Windows 10, you can also try updating through Windows Update.

Software:  Make sure you're using the latest version of any software installed on your computer. This includes your operating system, as well as any apps that you're using. Remember that some apps may not work properly with a touchscreen, so you may need to find alternatives.

How to Troubleshoot HP Touchscreen Laptop Problems?

If you're having trouble with your HP touchscreen laptop, there are a few things you can do to troubleshoot the issue. First, ensure the touch screen is turned on in the settings. If it is, then try calibrating the touch screen. If that doesn't work, try restarting the laptop and see if that fixes the issue.

If you're still having trouble, you can try a few other things. First, check for any updates for your operating system or the touch screen drivers. If there are, install them and see if that fixes the problem. If not, try resetting the touchscreen calibration in the control panel.

Finally, you can contact HP Service Center in Pune for help if you're still having trouble. They can offer additional troubleshooting tips or help you resolve the issue.

Common HP Touchscreen Laptop Problems and Solutions

If your HP touchscreen laptop is experiencing any of the following issues, this guide will help you troubleshoot and find a solution.

1. The touch screen is unresponsive or not working properly

There are a few things that could be causing this issue. First, make sure that the touchscreen drivers are up to date. If they are, then try restarting the laptop. If the problem persists, try resetting the touchscreen calibration. Go to Start > Control Panel > Hardware and Sound > Devices and Printers to do this. Right-click on your HP laptop's touchscreen device and select Reset from the drop-down menu.

2. The touchscreen is too sensitive or not sensitive enough

Again, this issue can typically be fixed by resetting the touchscreen calibration. If that doesn't work, you may need to adjust the sensitivity settings in Windows 10. To do this, go to Start > Settings > Devices > Touchpad. Here you'll be able to change the sensitivity of your touchpad and enable or disable palm check (which can help with accidental touches).

3. There's a crack or break in the touchscreen

If there's a physical crack or break in the touchscreen, it will likely need to be replaced by HP (or another qualified technician). However, if there's only a small crack or break that doesn't appear to be affecting performance, you can live with it until you can get it fixed.

4. The touchscreen is too hot or too cold

This may be due to poor insulation or ventilation within the laptop's enclosure. Try using a cooling pad or stand to improve ventilation and reduce heat buildup, and make sure that the laptop is not in direct sunlight or near a heat source. You can also try using a laptop vacuum cleaner to remove dust and dirt from the vents. 

5. The touchscreen is flickering or displaying strange artifacts

This can be a sign that the laptop's display drivers are outdated or corrupted. Try updating the display drivers by going to Start > Settings > Update & Security > Windows Update and checking for any available updates. If no updates are available, you may need to contact HP technical support for further assistance.

Tips and Tricks for Resolving HP Touchscreen Laptop Problems

If your HP touchscreen laptop is not working properly, there are a few things you can do to try and resolve the issue. First, ensure the touch screen is clean and free of any smudges or fingerprints. If the screen is dirty, it can interfere with the touchscreen's ability to register input properly.

If the screen is clean and you still have issues, try restarting your laptop. Sometimes a simple reboot can resolve software issues that may be causing problems with the touchscreen.

If you're still having trouble, there are a few more advanced troubleshooting steps you can take. One is to update your laptop's BIOS. This can be done through HP's support website; download and install the latest BIOS update for your model laptop.

Another possible solution is to disable or enable certain features in the Device Manager window. To do this, open the Control Panel and navigate to "Hardware and Sound." Under "Devices," select "Device Manager." From here, find the listing for your touchscreen device and double-click it to open its properties window. The properties window will have a check box labeled "Enable Device." If this box is checked, uncheck it and click "OK." Restart your laptop and see if this has resolved the issue. If not, reverse these steps (i.e., check the box instead of unchecking it) and restart.

If you're still having trouble with your HP laptop's touchscreen, you may need to contact HP support for further assistance.

This guide has explored the most common issues people experience with their HP touchscreen laptops. We've discussed how to troubleshoot and resolve them and some tips for avoiding problems in the future. With this information, you are better equipped to keep your HP touchscreen laptop working properly for years. Thanks for reading our guide on solving HP touchscreen laptop problems – we hope it was helpful!

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