literature review on communication skills pdf

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A LITERATURE REVIEW ON COMMUNICATION STRATEGIES IN LANGUAGE LEARNING

Abstract Communicating successfully means to pass on meaningful messages to the listeners. In order to achieve a successful level of communication in situations, where learners face problems when there is a mismatch between their communication goals and their linguistic resources, they tend to use devices to improve their level of communication; these devices are called Communication Strategies. This paper reviews and discusses the theoretical background of the study of Communication strategies in language learning. The first part of the paper presents the most common definitions of the Communication Strategies. The second part attempts to explain the relationship between Communicative Competence and Communication Strategies. The third part describes the types, taxonomies and the origins of the Communication Strategies. The final part sheds the light on a number of empirical studies related to types of Communication Strategies and the relationship between linguistic proficiency and Communication Strategies choice in the learner's first language and his/her second language.

Related Papers

Ghaleb Rababah

This paper investigates the compensatory strategies (CpSs) used in the oral discourse of second year students studying Arabic as a second language (ASL) in the Arabic Language Institute at King Saud University in Riyadh, Saudi Arabia. The study examined the various strategies used by a sample of 24 male learners who were all high school graduates from 8 different countries (Russia, Kosovo, Senegal, Tajikistan, Pakistan, Benin, Malaysia and Ethiopia), speaking 8 different languages (Russian, Albanian, Wolof, Tajik, Urdu, French, Malay and Somali). To elicit the CpS use, the subjects were audio-recorded while performing two tasks: an interview and a role-play. The data were transcribed and analysed. The results showed that the subjects used a range of compensatory strategies in their oral production. Moreover, there were differences between the individual learners' strategies according to their native language. The findings of the study showed that ASL learners were risk-takers, and they expanded their limited linguistic resources to achieve their communicative goals. The findings of the present study suggest that strategic competence as reflected in the CpSs used by ASL learners should be integrated into the ASL curriculum.

Dhina Marleni

This article deals with the effects of teaching communication strategies (CSs) on the types of communication strategies used by the students and level of speech comprehensibility. This research is largely experimental involving 23 students. The research isntruments include vocabulary test to identify students' unknown objects, treatment, and observation. Descriptive qualitative analysis was used to analyze the linguistic features, and repeated measure t-test was used to analyze the level of speech comprehensibility. The results reveal that (1) in terms of frequency, there are increases in 4 types CSs, decreases in 7 types of CSs, and a consistancy in one type of CS, (2) there is a significant increase in the level of speech comprehensibility. Therefore, it can be concluded that teaching communication strategies prommote students' communication skills.

Dr. Sunanda Patil-Shinde

When language learners do not know how to say a word in English, they can communicate effectively by using their hands, imitating sounds, inventing new words, or describing what they mean. These ways of communicating are communication strategies (CSs). This study investigated the communication strategies used by engineering students in selected oral communicative situations. Data came from three sources: (1) audio-recordings of students' performances in select oral tasks (2) retrospective interviews after completion of each task; and (3) observation notes taken at the time of students' performances in each task. To analyse the data taxonomy on communication strategies was adapted from Tarone (1977), Faerch and Kasper (1983), Ellis (1984), and Dornyei (1995). The analysis of the use of CSs showed that the selected students of the study used more CSs in the task of interview than in public speech and presentation. The most often used strategies in all the tasks are use of fillers, repetition, and restructuring.

Berhanu Shukala

This study investigated how and when oral communication strategies are used in group discussions by international students at Universiti Kebangsaan Malaysia, a public university in Malaysia. It aims to examine the differences in the use of communication strategies between high and low proficient speakers. The participants were a group of ten low proficient Arabic speakers of English and a group of ten high proficient Chinese and Arabic speakers of English. Data elicited from audio recordings of oral group discussions and a self-report questionnaire was used to identify communication strategies used. The findings showed that the subjects resorted to ten out of the twelve types of communication strategies specified by Tarone (1980), Faerch and Kasper (1983), and Willems (1987). The most frequently employed communication strategy was code switching; an interlingual strategy and the least used strategy was word coinage; an intralingual strategy. Further investigation indicated that different levels of oral proficiency influenced the use of communication strategies from two aspects. They are the frequency of use and the selection of types of communication strategies. This implies that international students studying at Universiti Kebangsaan Malaysia (UKM) need to be made aware of the use of communication strategies depending on their level of proficiency and the fact that raising the awareness of both low proficient and also high proficient speakers to strategies that are used by speakers of different proficiency levels may well help ease communication.

Kim Hua Tan

muhammad idrus

Indian Journal of Applied …

Douglas Jarvie

This study examines the effect of communication strategy instruction on EFL students’ oral communicative ability and their strategic competence. In a 14-week English as a Foreign Language (EFL) course (English Use II) based on Communicative Language Teaching approach, 80 learners were divided into to groups. The strategy training group (n = 44) received CS training based on a training program designed for the purpose of the present research,whereas the control group (n = 36) received only the normal communicative course using Click On 3, with no explicit focus on CSs. The communication strategies targeted in the training program included circumlocution (paraphrase), appeal for help, asking for repetition, clarification request, confirmation request, self-repair, and guessing. Pre- and posttest procedures were used to find out the effect of strategy training on language proficiency and CS use. The effect of the training was assessed by three types of data collection: the participants’ pre- and post-IELTS speaking test scores, transcription data from the speaking IELTS test, and ‘Click On’ Exit Test scores. The findings revealed that participants in the strategy training group significantly outperformed the control group in their IELTS speaking test scores. The results of the post-test transcription data also confirmed that the participants in the strategy training group used more CSs, which could be attributed to the CS training program. The findings of the present research have implications for language teachers, and syllabus designers.

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• v.7(Suppl 1); 2021 Jun

A literature review of whether communication skills specific to psychiatry are being taught to medical undergraduates around the world

Sarah winfield.

1 Locum SHO, Windsor House, Liverpool, Mersey Care NHS Foundation Trust

Declan Hyland

The ability to communicate effectively is an imperative skill for clinicians to master as doctor-patient communication is one of the most essential dynamics in health care. Patients with a mental disorder present a unique challenge for doctors with regards to effective communication due to the nature of their illness.

This literature review aimed to determine whether medical undergraduates around the world are taught psychiatric communication skills.

In January 2021, the following electronic databases were searched for articles relating to medical undergraduates, the concept of psychiatric communication skills and the teaching and support of such skill development: ERIC, MEDLINE, PsycINFO, SAGE and Web of Science. Combinations of keywords focussed the content of papers and truncation obtained alternative word endings. Generated articles were appraised iteratively for suitability against pre-defined inclusion criteria. The bibliographies of eligible articles were then examined to capture any further relevant studies. Ethical approval was not required.

1040 citations of potential relevance were initially identified. Following an iterative screening process, 10 articles (from seven different countries) were eligible for inclusion. 70% of papers used the modality of simulated patients to teach psychiatric communication skills and Technology Enhanced Learning (TEL) was used to create “virtual patients” for undergraduates to engage with. Discussing sensitive and emotive topics, such as suicide attempts or substance misuse, was less commonly taught compared to conditions such as anxiety and depression. Only 10% of papers explicitly taught medical undergraduates empathy or written communication skills and the importance placed on psychiatric teaching differed between countries.

This literature review showed that some medical undergraduates receive psychiatric communication skills teaching, but the format and content of this varies. Increased consideration of incorporating TEL into psychiatric communications skills teaching is pertinent given undergraduates’ reduced face-to-face patient contact during the COVID-19 pandemic, but further work is needed to validate such technology. Written communication skills are rarely taught but are imperative given the high volume of written correspondence in clinical practice. Delivering such teaching is feasible and should be incorporated into undergraduate curricula. Medical educators need to consider cultural differences when developing psychiatric communication skills teaching. Cultural influences not only affect undergraduate perceptions of psychiatry and mental illness, but also a patient's understanding and interpretation of their illness experience. Medical undergraduates may come from various cultural backgrounds, so actively discussing these differences opportunistically may augment the ability of medical undergraduates to be empathetic and establish therapeutic rapport with patients with mental illness.

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What is a literature review?

What are Literature Reviews?

Literature reviews examine scholarly literature surrounding a subject-area, topic, or historical event. Literature reviews typically synthesize popular academic arguments, spanning multiple viewpoints. They often explore common trends, themes, and arguments, examining how perceptions of an event have changed over time. However, literature reviews are more than historiographies. Literature reviews should evaluate sources, determining common argumentative flaws. They should also identify knowledge-gaps in the field. You should not make a new argument in your literature review. However, you should evaluate the legitimacy of current sources and arguments. 

An example literature review, from the University of West Florida, is attached below:

How Should I Write My Literature Review? 

• Literature reviews on your subject likely already exist. Before writing your literature review, you should examine pre-existing ones. This process will quickly familiarize you with prominent themes, arguments, and sources in your field.
• Once you are familiar with influential arguments and sources, you should begin organizing your literature review. Literature reviews are organized by ideas, not sources. You should align your sources to popular arguments, evaluating the similarities and differences between these arguments. Ideally, you should examine how the scholarly conversation has changed over time. What aspects of the conversation have become more important? What arguments have fallen out of favor? Why has this happened? 
• The introduction should briefly introduce common themes, and foreshadow your organizational strategy.
• The "body" of your literature review should analyze sources and arguments.
• Finally, the conclusion should identify gaps in the scholarly conversation, and summarize your findings. Where is further research needed?
• Like a research paper, your literature review should include a bibliography. 

For more information on literature reviews, including more tips on writing them, visit the link below:

Literature Review: Conducting & Writing  by the  University of West Florida Library

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