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Article updated on May 10, 2024 at 5:00 PM PDT

Best Resume Writing Services for 2024

Whether you need to build a new resume from scratch or want some professional advice, we’ve curated the best websites, apps and services to make you stand out.

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Even you've written a resume before, the job market is always changing and it can be hard to keep up with. Having a fresh resume ready when you aren't searching can make a huge difference if you need it in a pinch. New formats, new terms and making sure your experience is not only up to date but relevant to the job you're applying for can be stressful. Take the pressure off with the best resume writing services.

Some of what you'll need to include in your resume will depend on the industry you want to work in. While it can vary, employers will likely look at your education, work history and skills. We’ve combed through dozens of resume services looking at the most helpful features across a variety of needs. We looked especially closely at the number of custom templates, the amount of guidance the service offered, the ease of navigation and the robustness of the service's privacy policy. Each of these templates and professional writing services will help you create a complete resume that best reflects your skills and experience at an affordable price.

What’s the best resume builder website?

The best resume template and builder should give you a variety of options to customize your resume. Resume.com has many options and customization features that make it a useful tool for almost any candidate applying to any job. You can upload and edit an existing resume, customize an available template from its collection or let the service guide you through creating one from scratch. Resume.com also offers helpful guidance throughout your resume creation process, making sure you include and optimize all your content. Once you’re happy with your resume, you can download it for free in multiple formats.

Depending on where you’re at in the job application process, you might need more guidance than a template. These professional writing services will pair you with experienced writers and coaches to help you craft and perfect resumes, LinkedIn profiles, cover letters and more. These services include more personalized coaching and features, but they tend to be more expensive. We’ve collected a range of options for your budget and needs. Because your resume likely includes your contact information and some personal information, we've also included information about each service's privacy policy.

Best resume templates and builders of 2024

A well-constructed resume can help you stand out during a job search.

• Can create new resume or customize templates
• Many free features, guidance while writing
• Integrated with Indeed job search site
• Difficulty unsubscribing from paid services

Best free resume builder

Resume.com is a free resume writer offering dozens of templates for creating your resume or cover letter, as well as job boards and career advice. You have the option to upload and edit an existing resume, create a new one, or customize one of the sample resumes offered on the site. It's intuitive and easy to use, and it creates a professional-looking final product.

When starting from scratch, you'll go section by section, entering your education, employment history, hobbies and interests, professional skills, languages and references. Resume.com provides question prompts and tips for guidance, as well as career-specific examples you can add if you're struggling to find the right words. You can also choose to forgo any of these sections, rearrange sections and add custom ones depending on what you need. As you update and save each section, you can see how it will appear on the page on your resume preview to the right. You can also change the template, font style and size, or spacing at any time and see it update in real-time in the preview. 

Once you're done, you can download your new resume (in PDF, DocX, RTF or TXT format), create a custom URL or print it out. You also have the option to upload it to Indeed, a job search site that partners with Resume.com . The account you make will work with both Indeed and Resume.com . On the privacy side, the site does collect user information. If you want to delete your account, simply click your profile icon and then Account . Clicking Close My Account deletes your account and your data. If you didn't make an account, you can still choose Delete Guest Data . You can also request your data, and the company will send you an email with what it has collected. 

On the review site Trustpilot , Resume.com only has 38 reviews, but of those, 53% of them awarded the site four or five stars. Some negative reviews speak of difficulty unsubscribing from paid services, so read carefully as you use the free aspects of this service . 

• Guided help writing work experience descriptions
• Cover letter and CV help
• Easy to change layout and color styles
• Must pay to download resume

Best option for your first resume

Resume genius.

The website Resume Genius says you can "make a professional resume in 12 minutes." We tested it out and indeed had a solid first draft of an easy resume completed in about 10 minutes. Resume Genius takes you step-by-step through the process, prompting you with questions about your education and work experience to help you fill out the applicable sections. Resume Genius is particularly helpful because you can search for a job and see prewritten text for the description that you can add or edit. When finished, you can easily toggle between different templates to see what looks best for the final product. You also have the option to directly share your resume with Indeed or Resume Library. 

The site can also help you build cover letters and curriculum vitae. After you input all your information, you can choose different layout styles and colors. It's easy to move through, but you have to do it in order and fill in all the information before continuing. Resume Genius also offers examples of resumes, CVs and cover letters for specific jobs, as well as recommended jobs near you. You can download the resume you create for $3 (which starts a 14-day trial for Resume Genius Pro), or $8 (which kicks off a monthly subscription plan). If you fail to cancel your trial before the 14 days are up, you'll be billed $24 every four weeks, according to the site. 

On Trustpilot at the time of this publication, the site has 4.6 out of 5 stars based on more than 38,000 reviews. Note that if you register on the site, Resume Genius does collect personally identifiable information and may share it with third parties for advertising and other purposes, according to its privacy policy. The account deletion process is buried in the Terms of Service . According to Resume Genius, complete data erasure can take up to 30 days, but they may retain "certain information in accordance with privacy laws."

• Easy to customize
• Free downloads
• Optional paid extra assistance with Indeed professionals
• Unclear how to delete personal information

Easiest resume builder to use

Indeed resume builder.

It's free to create a resume or post your current resume on Indeed. If you're building a new one, you can choose between eight templates. The resume sections are highlighted and when you click, each section expands specific text fields. You can swap templates at any time without losing your work, as well. There are also options for toggling sections on and off, in addition to rearranging them. When you're finished, you can download a free PDF of your work history.

Indeed Resume Builder also offers optional professional advice for your new resume. After you download the resume you created, you'll get a prompt and can click Get Resume Help From a Real Person. Fill out a short questionnaire about what type of help you want and upload your resume (it's OK if you haven't built one). This service usually costs $89 unless you've applied to at least 10 jobs using your Indeed resume. According to Indeed, if you haven't received an interview request within 60 days of receiving your new resume, you can request a one-time rewrite. 

For $19, you can take a quiz and get feedback from a professional to get you started. You can also use Indeed's automated instant report system for free. The system returns quick tips to improve your resume. 

Indeed's privacy policy says that it does collect and share user data with third-party providers to connect job seekers with employers and improve services. According to Indeed's privacy policy, you can request an account or personal data deletion and request that your data not be shared while your account is active. CNET reached out to Indeed for more information and we'll update when we hear back.

• Guides resume creation
• Free resume downloads
• Paid tier offers interview advice and cover letter builder
• Have to pay for additional downloads

Most affordable paid resume builder

Cv engineer.

CV Engineer is an easy-to-use smartphone app that creates a professional-looking resume. With 16 templates to choose from, you can tap to enter information into all of the usual sections and add custom ones. When you tap on each section, you can tap through the bottom toolbar to get advice on what type of information to add, as well as view resume examples to show you how the section could look. 

CV Engineer lets you send or download your first completed resume for free, but upgrading to CV Engineer Pro for a one-time payment of $6 gives you access to unlimited downloads. A Scan My CV feature is also included, which can detect common mistakes and suggest improvements, such as places where you can add more information. The Pro version also offers interview advice and a cover letter builder. 

You can download CV Engineer from the Apple App Store and Google Play Store . CV Engineer does collect personal information and can share it with Google Play Services and Firebase Analytics, according to its privacy policy. The app is free to download and ad-free.

• Strong privacy policy
• Example resumes available
• Only one layout available
• Little guidance during creation

Best free iOS resume builder

Resume star 2: pro cv designer.

Resume Star 2 isn't the most visually stunning resume design app for iOS, but it gets the job done. To use, tap each section of the resume, fill in your information and it will fill in a traditional template (you only get one layout). The app offers some example resumes you can start with and edit as needed, including job-specific ones for a: cashier, dental hygienist, receptionist, waitress, mechanic and senior manager.

You can add or delete any sections you like without needing to hit save every time you add information, and you can see your resume update as you go. The autosave feature makes it easy to toggle quickly between the different sections as well. At the end, you'll have a basic resume ready to go. The app's interface doesn't offer as much guidance about how to write your resume or what types of information to include. If you need extra help, tap the information icon in the bottom left and choose the Resume Writing Guide. This will open up a crash course on resume writing in your mobile browser. It also includes a job search feature. 

The app collects payment via donations after you use the service -- you don’t have to pay if you don’t want to. The app connects to iCloud, and you can export your resume as a PDF to any location on your device(s). If you are happy with the service, you can choose the $6 "helped a bit" tier, a standard donation of $10, or the "really helped me" tier for $25. 

Resume Star 2 has a 4.8 out of 5 rating, and more than 1,800 ratings in the App Store . The first version, Resume Star: Pro CV Maker, which is the same except for the iCloud connection, had a 4.9-star rating and more than 16,000 reviews. The site does not collect personally identifiable information without user consent, which seems to make it one of the more secure options available.

• 42 templates to choose from
• Easily customizable
• Little to no guidance during creation

Best free Android resume writing service

Intelligentcv resume builder app.

Intelligent CV's Resume Builder App offers 42 resume templates and allows you to change font colors. Each resume section appears on a list, and you can move through sections in whichever order you choose, save and go on to another. You also have the option to add, delete or rearrange sections such as education, experience and skills. There’s a Help icon in each section for a little bit of extra guidance. Once you're finished, you can download your document for free as a PDF, which you can then save on your device or send via email or text. 

On the downside, the app is ad-supported and ads for other resume creators do pop up, which can get confusing. The app also offers less guidance than some of the other services, which means it's not a great option if you're new to resumes.

Resume Builder App has one of the strongest privacy policies of the bunch. The app does not collect personally identifiable information , though third-party services (including Google Play services and analytics firms) may collect information. The app has 4.6 out of 5 stars and more than 424,000 Google Play Store ratings and is free to download.

• Easy-to-use interface
• Inclusive premium package

Best range of professional tools

VisualCV has an easy-to-use interface that lets you build your resume in the way that works best for you. After signing up, you can upload an existing resume, begin with a prewritten sample or start entirely from scratch. You can use the basic editor to input information in a list form, the visual editor to edit directly on the resume and preview mode to see changes made on either version in real time. Revision history is also available. 

The free basic edition allows you to select from over a dozen professional templates to create, edit and download one resume as a PDF. You can also create one free cover letter and apply to jobs through its job search feature.

To download or share additional resumes, you’ll need to buy VisualCV Pro for $15 a month quarterly or $24 a month monthly. Upgrading unlocks more templates, unlimited creations, downloading, career tracking and the ability to build a personal resume website. The website URL goes through VisualCV but can be shared online. 

In terms of privacy, VisualCV's policy says that it does not sell, trade, rent or license personal information to third parties. As of publication, VisualCV has 4 out of 5 stars on Trustpilot but only 131 reviews.

Best professional resume writing services of 2024

Depending on where you’re at in the job application process, you might need more guidance than a template. These professional writing services will pair you with experienced writers and coaches to help you craft and perfect resumes, LinkedIn profiles, cover letters and more. 

As these services include more personalized coaching and features, they tend to be more expensive. We’ve collected a range of options depending on your budget and needs. Best professional resume writing services of 2024.

• Resume writing and career coaching
• Builds your resume from the ground up
• Quick turnaround
• More expensive options

A premium option for a tailored resume

Resumespice.

Suppose you're totally lost and are willing to invest several hundred dollars into your job search. In that case, ResumeSpice is a resume writing and career coach service created by recruiters that connects you with a "resume expert" to build your CV from scratch. 

Once you choose, you'll fill out a short questionnaire and schedule a phone consultation with a resume expert to discuss your experience, job search and career goals. The expert will take that information and turn around a personalized resume draft within two business days. You can review the draft and request any changes, and you'll get the final version in PDF and Word formats. 

An entry-level resume costs $479, a professional resume costs $589 and an executive resume costs $699. In addition to these packages, you can also add a cover letter, LinkedIn profile, interview coaching or other services to help you be more competitive in the job market.

• 60 day interview guarantee
• Industry-specific advice
• Variety of packages
• Limited non-resume add-ons

A 60-day interview guarantee

Resumewriters.com.

ResumeWriters.com offers a guarantee: If you don't get a job interview with a potential employer within two months of getting your new resume, they'll rewrite it for free. The service claims that in the 20 years and tens of thousands of resumes completed under this guarantee, it averages fewer than five requests for rewrites per year. 

To use the resume writing service, submit your current resume or career information on the site, and an experienced resume writer will contact you to assess your materials and plan out what you need. You'll get a first draft back within 72 hours and can work with the writer on revisions until you're satisfied with the result. 

ResumeWriters offers student, professional, executive and career-change resume services, as well as CV services for those conducting their job search in fields specific to the military, IT and research. The resume services cost $170 for students and $200 for the professional level, with a cover letter, one-on-one consultation and LinkedIn profile. The career change level ($250) is a comprehensive package that includes everything plus a post-interview follow-up letter, and the highest tier is the executive package that guarantees applicants its most experienced writers for $300.

• ATS screening
• Unlimited revisions
• Longer turnaround time (3-7 business days)

A fast pass through HR screening software

Zipjob’s professional resume writers optimize your resume to get through the applicant tracking system (ATS) software used by the majority of employers to automatically scan and sort resumes. An expert writes your resume and scans it through the ATS to ensure it will make it through to the hiring manager's desk. 

To use the service, upload your resume or fill out a form to start from scratch. You'll be matched with a professional resume writer who will work with you to improve it and will then scan the final product to make sure it passes through the screening algorithms. Depending on which package you choose, your resume will be ready in three to seven days. 

You can choose from three packages: Launch (resume writing and unlimited revisions for $139), Fast Track (adds a cover letter and a 60-day interview guarantee for $189) or Premium (adds a top resume writer, LinkedIn profile optimization, future resume updates and expedited delivery for $299).

• Career coaching
• Industry-specific feedback
• Ability to customize packages
• Longer turnaround time (3-5 business days)

An executive resume solution

Find my profession.

Find My Profession offers professional resume writing services as well as career coaching. Every resume gets reviewed by two different consultants. 

You'll find packages that include entry-level, professional, C-level and executive resume writer services, as well as federal. In each, you can choose a base, premium or VIP package depending on your needs. For example, the professional resume package starts at $595 for a resume compatible with automated systems. You can also add help with a cover letter for an additional $119 or a LinkedIn profile for $399. 

You'll get the first draft of your resume within three to five business days after you consult with a writer. Or, upgrade to a priority service for another $149 to get it within 48 hours.

How we tested resume sites and services

When we evaluated the different resume templates and builders, we looked at how each site or app allowed you to create new resumes, browse templates or upload and edit existing resumes. We also looked at how easy or hard it would be to customize different templates and sections, how much guidance was available, how user-friendly it was to navigate, plus reading and understanding each company’s privacy policies.

Some of our picks are free, some enlist the help of professional writers and some require a subscription or one-time payment. When it comes to premium or paid services, we evaluated how inclusive its packages were compared to basic or free versions. In many cases for the professional writing services, these paid tiers included more guidance and additional job search support like a cover letter and LinkedIn editing, suggested jobs to apply to and interview coaching.

Factors to consider when choosing a resume writing service

This was a key factor when compiling this list. Whether you’re looking for a free service to boost your current resume or interested in professional editing services, there’s something for everyone’s price range.

Ease of use

When looking at each website, we looked at how easy it was to navigate, browse templates and add, edit or remove different sections. We also considered whether you can download and share your resume for free and in what format.

Customization options

Customization options were essential, as everyone’s resume is going to look different. Having easy user control over your resume helps you create a resume that meets your industry’s standards and showcases your professional experiences.

Privacy policies

Privacy policies were the final important factor to consider, as many of these are websites and apps that can collect and store your personal information. All of the services and websites included on this list have decent privacy settings, and we noted which ones have exceptionally clear use cases and account deletion policies.

Resume writing FAQs

What is a resume builder.

A resume builder is a company that has a website or app that helps you create and customize your resume. You can use pre-existing templates or create your own from scratch.

What is a resume writing service?

A resume writing service is a company that pairs you with a coach or writer to work with you to create, perfect and tailor your resume, cover letters and other job application materials. These tend to be more inclusive packages and therefore more expensive than simple resume template websites.

What is the best resume format to use?

The best format for your resume is going to depend on the job you are applying to, along with your work experience. Resume templates can help you format and include all the necessary information like your education, work experience, skills and contact information.

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Best Resume Writing Services of 2024

In an increasingly competitive job market, seeking the best resume writing services is vital. While individuals and businesses still offer those services, some job seekers use AI resources as a shortcut. In fact, according to a recent study by MIT’s Sloan School of Management, using AI to help with overall help with resumes increased hiring odds by up to 8%.

Resources like ChatGPT are growing in popularity to help generate resumes and cover letters outright. However, many job searchers know that while they can use AI to formulate a generic resume for free, it is a tool that cannot fully replace a specialized, personal touch from a long-time professional. In this round-up, we review our choices for the best resume writing services to recommend the option that can best aid you in your job search.

Table of Contents

• Best Resume Writing Services
• Things To Consider When Looking
• How We Chose

TopResume  »

Offers free resume reviews

60-day interview guarantee

Able to customize resumes by industry

2x more interviews or will rewrite resume for free

Limit of two revisions

Results might be disappointing if not willing to buy highest-priced package

TopResume is a popular service providing free critiques of existing resumes and a relatively low starting cost for a new and customized resume. The process works by first having you answer a detailed questionnaire and then matching you with an experienced professional knowledgeable of your industry who assists with customizing your resume accordingly. TopResume employs a network of 1,200 writers.

Your document gets carefully written to pass through applicant tracking systems, or ATS, to provide the best chance of getting your documents in front of a hiring manager and increasing your interview odds. In addition to resumes, TopResume also writes cover letters and LinkedIn biographies. You should expect your first draft back within a week. TopResume offers a maximum of two rewrites.

While TopResume aims to get things right the first time, the service provides up to two rewrites if you aren’t satisfied with the result; while this is a good start, those in highly specialized or less common fields may not have access to as wide a pool of experts as others. If you are willing to pay top dollar for the most expensive plan, your access to writers with specialist knowledge will likely expand.

TopResume’s pricing plans work for professionals at all levels, making it the ideal service for the broadest range of job searchers.

Free resume templates and samples

Coaching is available for as low as $56

Options for all career levels

Job board with positions across various industries

Not a straightforward resume writing service

Slightly longer turnaround window than alternatives

No refunds for final resume or cover letter

TheMuse may primarily be known for sharing available jobs across multiple industries, but it is also a coaching and mentorship resource for job seekers. You not only have the chance to get your existing resume rewritten, but you can chat with a coaching professional by phone or Skype for 30 minutes; if unsatisfied, you get at least one round of edits.

In addition to tailored resumes, TheMuse provides coaching sessions, updated LinkedIn bios, and more. The service offers a combination of services meant to fit every budget and level of need. It’s easy to select only the features you need and avoid overpaying.

Although TheMuse provides valuable resume writing services, it does emphasize its coaching services over its resume and cover letter resources. TheMuse also works to update your existing documents instead of aiming to provide a resume built from scratch. If you already have a good foundation to work from, these services can be very useful for polish, but you may want to consider another service on this list if you are looking to start from the ground up.

Also be aware that you must be mindful of any errors in the draft as, aside from correcting spelling and grammar, no refunds get issued for final resumes or cover letters. You may be entitled to a single rewrite or unlimited rewrites depending on the service package you select. However, if you are simply displeased with the final version of the product for non-grammatical reasons, then it’s unlikely a refund will get issued.

Craft Resumes  »

Free resume review

Writes resumes and CVs.

Affiliated with the NRWA and PARWCC

Relatively fast turnaround

Packages available for professionals range from entry to executive-level

Price listings could be more precise

Possible grammar issues due to language barrier

Craft Resumes is an internationally-based resume writing service with a team dedicated to assisting jobseekers worldwide. In addition to resumes and CVs, you can receive a custom cover letter, thank you note, and LinkedIn page. Additionally, you can order career coaching and receive round-the-clock support from team members. Its pricing ranges from about $139 to $630, making it suitable for job hunters of all economic backgrounds.

Craft Resumes offers one of the fastest turnaround windows we could find when researching resume writing services. You should receive your first draft within a day of requesting service, and the process takes about five days on average. If you need a new resume fast, this resume writing service could be your best bet.

One major caveat for native English speakers is that Craft Resumes often employs resume writers who are not; this means there is a potential for language barriers and miscommunications. Some customers have complained of this previously. Even so, most customers tend to be satisfied with the work provided by this company. Craft Resumes works with people worldwide, so they are ideal for people seeking employment outside of North America.

Let’s Eat, Grandma  »

30-minute consultations

Completely customized resume

Free resume critique

Special executive-level concierge service

Very expensive compared to alternate services

Limit of rewrites unless you buy most expensive package

Let’s Eat, Grandma, sometimes called LEG, is one of the leading resume writing services available, though best suited for jobseekers with a more generous budget. Though it might be more expensive than some alternatives, its Executive Concierge Package is formulated and streamlined toward supporting the most senior-level members of the workforce who are looking to navigate from one role to the next.

If you want an executive-level resume writing service and experience, then Let’s Eat, Grandma is perhaps the most suitable option. That said, this company may not be the best fit if you are closer to entry-level or have a restricted budget. Let’s Eat Grandma’s main selling point is that it is not a budget resume writing service and is best suited for those seeking a premium, expert-level experience. If quality and expertise are your main concerns, and budget is not a primary consideration, then there’s a good chance Let’s Eat, Grandma represents good value for the money.

Federal Resume USA  »

Plans are specifically available for those seeking government jobs

Also provides resume services for military spouses

Plan options for veterans

Range of affordable plan options

Website is a bit dated

Payment plans and pricing a little confusing

Federal Resume USA is a resume writing service that is specifically tailored towards supporting those seeking government and military positions. It differs from practically every other resume writing business reviewed in that it is primarily government-focused. Federal Resume USA works with customers trying to obtain a government job or who are transferring away from federal and military roles and need a civilian or private sector-friendly resume. The pricing varies from around $100 for a critique to $300 for resumes tailored toward GS-14, GS-15, and SES PO positions, putting the pricing plans within the budget of most potential customers.

Though Federal Resume USA may be a service that is ideal for government job seekers, it is hard to ignore how dated the website is. It can be hard to distinguish one pricing plan from the next, raising the risk of customers accidentally opting for the wrong plan. Though the pages lack a modern charm, the service is well-suited to customers who want writers specifically familiar with creating resumes for federal government and military jobs.

ResumeSpice  »

Creates resumes for a broad range of industries

Offers outplacement services to companies

DISC assessment to assist in navigating career path

Expensive resume service plans

No option to just get a resume written up

No clear refund policy

If you are looking to make a career change or need outplacement assistance, ResumeSpice is a leading resource for job hunters either making a change or preparing to move on from a current position. The process varies depending on the exact services you choose. For resumes, you select your preferred package; you can also choose to add other items, such as a cover letter.

After making your purchase, you should get an email from ResumeSpice and complete a quick questionnaire; the email also includes a link to schedule a consultation. Following a phone call with your resume writer, where you further explain your career goals and further expand on your questionnaire, the writer will get to work on your resume. ResumeSpice shares that first drafts are usually completed within two business days.

If you aren’t satisfied with the final product, ResumeSpice will rewrite your resume at no additional cost. The brand will also rework your resume if you fail to get a single interview within 60 days of working with them. While this may be agreeable to some customers, getting a refund appears difficult if you aren’t completely happy with the service.

Affordable plans

ATS optimization

No clear indication of turnaround time

Not necessarily transparent about refunds

ZipJob is a resume writing service that provides a series of resume writing plans that work for entry-level job seekers as well as specialized package for executive-level customers. The service works by asking that you send a copy of your most recent resume and answer a few questions. You are paired with a writer who collaborates directly with you to create a brand-new resume. Once the draft is complete, ZipJob runs your resume through an ATS scanner.

ZipJob is so confident in its process and the quality of the resume that it promotes a 60-day guarantee for its Fast Track and Premium tiers; if you don’t get twice as many interviews as before using their service, ZipJob will rewrite your resume for free. The terms of service indicate that all sales are final aSpcend there are no refunds.

Aside from questions about turnaround and refunds for dissatisfied customers, ZipJob is a comprehensive service provider that works to ensure you are provided the best quality ATS-friendly resume that it can.

The Bottom Line

Resume writing services remain a valuable resource for job hunting, whether you are unemployed or presently employed and seeking a move elsewhere. For those lacking resume writing experience, these services can help you connect with someone able to take your work experience or accomplishments and present them in a streamlined manner while representing your best qualities.

Unlike utilizing AI alone, working with a person or team of people allows you to prep for interviews, acknowledge and work on any professional setbacks, and get used to comfortably collaborating with other people. The best resumes go beyond SEO and keywords – they empower you to self-advocate. The best resume writing services empower and coach you in ways only possible when humans are involved.

Things To Consider When Looking for Resume Writing Services

Hiring the best possible resume writing service comes down to a core group of considerations, each contributing to the increased odds of landing your ideal job. Here’s what to look for in a great service.

Experience level and writer certifications: You should aim to work with a writer with at least a few years of resume writing experience. Be sure to look for a resume writing service that is open about its writer’s qualifications and willing to showcase its team members.

Be wary of businesses that make lofty, general claims without any verifiable output or customer testimonials. As Sarah Johnston, expert resume writer and owner of Briefcase Coach, notes, “Reviews can be faked, and follower count is not a direct correlation of quality of service.” Popularity alone is not always enough to indicate future satisfaction. Johnston recommends a closer look at the process and an eye toward “how the company is extracting your career narrative.”

In addition to considering resume writing experience, opting for certified resume writers is also best for increasing your odds of getting a good result. Certifications through the National Resume Writer’s Association (NRWA) or the Professional Association of Resume Writers and Career Coaches (PARWCC) are the most widely sought and respected. If you are seeking a verified resume writing professional or service, check to see if they are certified through these or similarly reputable organizations.

Pricing and value for the money: Consider everything that’s provided as part of the service when comparing plans or getting a quote. Are you only getting a resume written, or will you also receive a cover letter? Will you be speaking to someone over the phone or via video conferencing? The more features that come with the service, the more you can expect the price to rise. That said, receiving a valuable series of services that will strongly assist you in finding a new job should be considered good value for the money.

Entry-level jobseekers with a small budget may be more concerned with affordability, sticking to plans that provide just the necessities. However, a senior employee seeking an executive-level role will more likely seek higher-tier premium packages that offer far more than a well-written resume. Good value for money here will include high-caliber coaching, extensive interview preparation, and ensuring their resume, cover letter, and LinkedIn profile are all flawless.

It is a good idea to aim for the best quality service you can afford, instead of prioritizing services strictly by which ones cost the least.

Combines AI with human expertise: While some services think of AI as something that could usurp their customer base, it has the strong potential to be a reliable resume-writing tool when combined with an organization’s pre-existing expertise and skill. Says Johnston, “AI can shorten the writing time, which, as a result, should decrease the cost of service.” As such, she says it makes sense for more price-conscious consumers to opt for a company that leverages AI.

Still, when it comes to AI, there should be a balance. For instance, some websites rely entirely on artificial intelligence or automation to construct a resume. You would input all the relevant information and generate a document. While that may be fast and convenient, there’s always the risk that you get left with something generic that doesn’t highlight your unique qualities as an employee or contractor. By working with a resume writing service, you are more likely to be paired with an expert who will showcase your best qualities.

Turnaround time: The turnaround period refers to how long it typically takes a service to receive your questionnaire, existing resume, or instructions and then return a first draft. The average time among top-tier resume writing services is typically 7 to 10 business days; some brands will skew slightly faster or slower depending on their experience, the type of resume work requested, or their workload. In some cases, especially if you only need a critique or a single-page resume, you might come across a service offering a window of one or two days.

Please note that turnaround time isn’t strictly about how fast you can get a draft back; it also demonstrates how thorough a service is with your case. When considering a resume writing business, you should know how long it should take to get back a first draft and how long it should take to complete any necessary revisions. If you are in a hurry, check to see if the resume writing service will expedite the process, but be prepared to pay an extra fee in exchange for getting your documents back within a notably shorter window.

Customization and personal approach: There are resume writing services that use the same formatting and font for virtually every resume they create, which could be an issue if your goal is to stand out. Having a resume that is visually forgettable and features the same jargon and keywords as everyone else’s will ultimately work against your chances of getting selected for a role.

To avoid falling behind, you should seek out a resume writing service that provides custom resumes and takes a personal yet professional approach to formulating your documents. For example, Johnston shared that she and her team spend an average of 15 hours on each executive resume. “The whole goal of a resume is to demonstrate to the reader that you, as the candidate, are the solution to their pain points.” Johnston notes that jobseekers have a habit of trying to tell a “kitchen sink” story with their resumes, throwing in everything without much regard to how naturally items fit. As Johnston puts it, “[Resume writers] help refine their messaging, so it resonates with their target audience.”

How We Chose the Best Resume Writing Services

At U.S. News 360 Reviews, our writers and editors combined consultations with industry experts, including a former recruiter and executive-level resume writer, with in-depth research to curate a list of high-quality resume writing services. We formulated a methodology based on the most relevant features that jobseekers often look to when deciding on a reliable resume writing service.

We considered affordability and value for the money, turnaround time, customization, and even what services are best according to where one finds oneself in their career path. With these features in mind, we narrowed our list down according to the resume writing services we felt best fit each category and so are most suited to your specific needs.

WHY SHOULD YOU TRUST US?

Our contributors and editors each have years of experience with product research and testing and are often directly knowledgeable of the topics they write for us. For instance, Toni Matthews-El, the writer of this article, has years of experience drafting resumes and cover letters. She not only wrote and critiqued resumes for numerous clients, but she also earned a professional branding certification through Randstad RiseSmart.

Even if writing your own resume or using an AI-based generator saves money, there’s a good chance there are crucial qualities you may fail to include because you don’t think of them as essential or feel awkward promoting your achievements. As Johnston notes, “The majority of people are quite terrible at tooting their own horn. It truly helps to have an external party unearth your story. “

A high-quality resume writing service is staffed by professionals who’ve spent years polishing professional careers to achieve the highest luster so your resume shines when placed in front of a hiring manager. And as competition for roles tightens, it will take more than the right keywords to impress. Many top resume writing services also provide interview preparation and one-on-one coaching.

Finding an affordable resume writing service that provides a low-cost first draft and at least one rewrite is very easy. While it is tempting to go the free route to save money whenever possible, premium resumes and cover letters help you put your best foot forward in the job market.

If you are worried about not getting the best value for the money, check confirmed reviews of past customers. You should also ensure the service has a money-back guarantee, draft rewrites, and is willing to provide refunds to unhappy customers.

Whether resume writing services help with cover letters usually depends on your purchase package. In researching this article, the author found that some services had plans that only created or updated resumes and other upgraded packages that handled both. Some services bundled resumes and cover letters, while others offered the items separately. Because many companies often request a cover letter with a resume, it is generally a good idea to combine both items when possible.

If you opt for freeware or a resume generator, then there is a good chance your resume is the result of automation or AI rather than an actual person’s work. If you work with a reputable writing service, then there is almost always at least one confirmed human behind the process, especially if the writer or coach emails you directly to begin putting the resume together.

It is important to note that top-tier resume services are increasingly using AI as part of the writing process, which isn’t something to automatically be afraid of. “If you are a price-conscious consumer,” says Johnston. “It might make sense for you to use a company that leverages AI. AI can shorten the writing time, which as a result, should decrease the cost of service.”

Johnston recommends seeking resume writing services that are transparent regarding how much AI figures into the overall process. “My company does not use AI for our document creation. I have concerns over data privacy and limited control over content. “

If you don’t like the resume the service writes for you, make a note of everything you have an issue with. Are there numerous spelling and grammatical errors? Highlight them and ask that they be corrected.

If it is a matter of incomplete or incorrect professional information, or dissatisfaction with the formatting, make detailed notes and ask if the writer can make changes so that the final product will be in line with your preferences. It is important to be aware of how many rewrites you are entitled to and to ensure that you make every desired change with the allotted drafts; a final version may not be entitled to the rewrites you desire.

If the problems involve poor spelling and grammar, you might be entitled to a refund or extra rewrite for an otherwise final draft. It is best to check the resume writing service’s FAQs or terms of service to know exactly what you are entitled to. If it is a matter of preference, there is a chance that refunds aren’t available. If that’s the case, your best recourse is to note everything you didn’t like in the first draft and work carefully with the writer to get it to align with your preferred version.

About Our Team

Toni Matthews-El

Contributor

Lauren Swift

U.S. News 360 Reviews takes an unbiased approach to our recommendations. When you use our links to buy products, we may earn a commission but that in no way affects our editorial independence.

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Support Services Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the support services job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Follow established procedures and/or develop innovative new solutions to user problems
• Assist in maintaining a cohesive positive team environment through constructive communication with team members and the management
• Collaborate with network services, software systems engineering and/or application development in order to restore service and/or identify problems
• Manage the pharmaceutical manufacturing small equipment, tooling inventory and storage areas
• Assists with quarterly perpetual inventories
• Cooperate with co-workers, team player. Willingness to contribute to team activities
• Returns all equipment that is under warranty in a timely manner and makes a request for replacement
• Manage the execution of Customer Support Service strategy, assisting in the development of department budgets, business objectives, policies and procedures
• Supervise/Manage Customer Support Services processes, working closely with other functional areas to achieve business results
• Challenge and motivate people to reach their highest potential, foster the continuous professional development and career growth of a diverse workforce
• Use continuous improvement tools and methodology to evaluate, challenge and optimize business processes
• Provide supervisory coverage during normal business hours and after hours as requested
• Develop and implement metrics to drive efficiency and productivity, sharing best practices and benchmarks to enhance efficiency
• Maintain working knowledge of relevant reports and data
• Flexibility to work in fast paced work environment and learn a variety of tasks
• Escort and assist with transport of patients within and outside the department according to established procedures
• Clean, move and set up equipment, reporting any deficiencies to Facilities Management. Maintain mobile and non-mobile equipment and work area
• Make beds, following established cleaning procedures in all patient discharge rooms as assigned
• Greet visitors, “acting as the face of CEB”, and manage security processes
• May assist in the movement, positioning and transporting of OR patients
• Transports patients and equipment as directed, as evidenced by management observation
• Excellent oral and written communication skills, analysis and problem solving skills as well as excellent time management skills
• Ability to design and deliver quality presentations to customers and stakeholders, including the management team
• Problem solving capabilities, strong analytical skills, flexible and able to handle multiple initiatives concurrently
• Excellent technical, leadership, organizational skills (written and verbal)
• Ability to lead and manage 3-5 direct reports; superior people and personnel management skills
• Strong ITSM tool experience - ServiceNow a big
• In depth knowledge of industry standard methodology including the following
• Quality Management
• Cost Management
• Time Management

15 Support Services resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, mail & general support services assistant resume examples & samples.

• Individual must be a high school graduate or G.E.D. equivalent with good mathematical skills and familiarity with business grade postal equipment, supplies and procedures
• 6-12 months of work experience in a similar office environment
• Person must be mechanically inclined and in good physical condition and be able to lift heavy boxes up to 50lbs unassisted
• Must possess and maintain a valid State of California Driver’s License and have an acceptable driving record
• Ability to read, listen and speak English and general office computer skills are required
• Distributes incoming mail and interoffice mail to the correct departments
• Sorts all incoming and outgoing mail to assure proper and timely delivery
• Sorts all incoming delivery service packages (UPS, Federal Express)
• Notifies package recipients of packages via phone or email
• Operates and maintains postage meter, scales, hand trucks and dollies
• Computes postage rates, applies correct postage, prepares outgoing mail for deposit at post office, bundles mail and processes certified and registered mail
• Schedules special delivery and outside courier service requests
• Delivers interoffice mail and packages to STAPLES Center, Nokia Theatre L.A. LIVE and other downtown Los Angeles AEG Offices including the Grammy Museum
• Operates fleet vehicle in a safe, efficient manner and keeps vehicle’s appearance to standards that ensure a favorable public impression
• Participates as a member of the STAPLES Center Green Team. Attends monthly meetings, initiates ideas and assists in implementing Green Team goals and initiatives at STAPLES Center
• Assists in ordering mail center supplies and scheduling equipment servicing
• Handles small amounts of money and other valuable items
• Distributes general office supplies and special orders at the direction of the General Support Services Manager
• Assists General Support Services Manager in monitoring and reporting vendor service issues
• Assists General Support Services Manager in the administration and maintenance of indoor drinking water service, indoor plant service, kitchen supply services and leased office equipment at STAPLES Center and Nokia Theatre L.A. LIVE
• Candidate may be required to perform additional job-related tasks other than those specifically presented in this job description

Support Services Technician Resume Examples & Samples

• Configure, deploy, manage and dispose of all hardware including but not limited to PC’s, iMac’s, laptops, MacBooks, printers, switches, desktop phone and mobile devices
• Install, configure and deploy software applications and upgrades
• Provide support via phone, email or in person to all internal customers
• Document support requests carefully in the help desk ticketing system
• Assist in the keeping of all assets maintained by IT
• Educate internal customers on use of hardware and software

Support Services Financial Analyst Resume Examples & Samples

• Bachelor's degree in finance or accounting, and
• Excellent financial analysis, forecasting, modeling, and project management / planning skills
• Superior interpersonal, verbal, and written communication skills
• Strong Microsoft Excel skills required
• Hyperion Essbase Excel add in experience preferred, but not required
• Collaborative focus, with the ability to lead a project team
• Master's degree preferred

Director, Support Services Food Operations Resume Examples & Samples

• Graduate of a four year college program. Preferred degree related to hospitality management or business administration field
• Knowledge of Word and Excel
• Knowledge of food related POS Systems
• Knowledge of EATEC preferred but not necessary if exposed to other inventory/purchasing systems
• Knowledge of Menu Development
• Knowledge of Food Promotions Development
• Must have proven success in controlling costs, maximizing profit and directly supervising multiple managers
• Must have experience in leading projects (seasonal promotions, new restaurant projects, remodels, infrastructure projects, etc.) from start to finish with proven track record
• Strong P+L experience, command of budgeting and costs controls
• Ability to effectively communicate across all lines of business, and with all levels of management
• Strong organizational, planning, delegation, mentoring and coaching skills

Manager Support Services Resume Examples & Samples

• 3+ years of Experience in Technical support of applications and infrastructure
• 3+ Years of experience in Financial applications; FX, equities, options, futures etc. -Big plus!

Senior Business Analyst Client Support Services Resume Examples & Samples

• Create and execute systematic approaches to solve problems using a variety of methods
• Author formal documents in PowerPoint to articulate the approach as well as all stages of assessments and evaluations
• Manage and execute projects that are analytical in nature
• Bachelor's degree in Business, Economics, Finance or similar required, MBA strongly preferred
• 7+ years experience performing business or operational analytical functions
• Business Case Analysis development and/or consulting experience is a plus
• Ability to evaluate and provide solutions to complex situations and problems
• Very strong analytical skills coupled with effective verbal and written communication ability
• Effective team player
• Desire to learn and grow as well as help others learn and grow
• Ability to present complex information in a clear and concise way
• Enthusiastic, positive attitude
• Customer service and / or operations knowledge or experience is a plus
• Demonstrated ability to interact with and influence senior leaders

Visa Analytics Analytic Delivery Senior Analyst Client Support Services Resume Examples & Samples

• Define detailed approach and analysis plan for descriptive and predictive analyses, including data sources and analytical methodology under the direction of the Analytic Manager
• Perform big data extraction and aggregation with best practice methods using languages such as SAS, Hadoop, Python, and HIVE
• Perform quantitative analysis and data mining on large datasets based on business hypothesis under study with minimal guidance from the Analytic Manager
• Work with Analytic Manager, Analytic Business Partner, and Client Solutions to assess and finalize analyses and models that support the business problem for short, medium, and long term projects
• Generate relevant business insights from the data using statistical techniques and / or exploratory analysis
• Build and validate analytical models with statistical techniques like regression analysis, cluster analysis, mathematical modeling, and multivariate analysis
• Perform adhoc analysis, BI requests, and data extractions using Unix and quantitative tools
• Build and design reports based on business problem, and perform automation and deployment of the reports
• Provide guidance and mentor junior analysts
• QA data and deliverables of junior analysts and own deliverables
• Good business acumen with strong ability to solve business problems through data driven quantitative methodologies
• Team oriented, energetic, collaborative, diplomatic, and flexible style
• Ability to tailor data driven results to various audience levels
• Experience with designing and deploying analyses to improve operational and/or transactional environments
• Post Graduate degree (Masters or Ph.D.) in Quantitative field such as Computer Science, Statistics, Mathematics, Operational Research, Computer Science, Economics, or Engineering, or equivalent experience

Support Services Technician A/x Resume Examples & Samples

• Provide first and second level support for desktop laptops
• Provide first level networking support
• Configure, install and deploy desktop and laptop computers
• Provide phone support to local and remote users
• Support and administer Microsoft Exchange email system (server)
• Configure and roll-out additional Microsoft Exchange services (resource management)
• Support and Administer Mobile Device Management System
• Provide 1st & 2nd level Macintosh hardware and OSX operating system support
• Provide 24X7 on call support on a scheduled basis
• Support desktop applications including: Microsoft Office, Project, Visio and Sharepoint
• Provide level 1 support for enterprise application Desktop Clients/Web Clients
• Provide Level 1 and 2 support for Point of Sale application Client and Back Office Administration
• Facilitate and Coordinate support from 3rd E.G. Manufacturers hardware repairs and printer service kit installations
• Travel to Warehouse 1-2 days per week to provide support to 40-50 end users
• Travel to boutiques and remote offices as necessary
• At least 2 years of experience in the field
• Computer proficiency (MS Word, MS Excel, MS PowerPoint)
• Excellent communications skills both written and verbal

System Management Tools Support Services Technician Resume Examples & Samples

• Ownership of AppDynamics as a Application Performance Management solution including
• Use his Subject Matter Expert (SME) knowledge in AppDynamics & application development / programming to develop solutions that will enhance the value Application Performance Management bring to EY. Present these solutions to the Lead for System Management tools Support Services and Global System Management Services lead for final approval
• Create and maintain documentation to support and enable Operational Readiness of new services or major product releases. This includes documentation for known incidents, patching, new versions and new / enhanced functionality as well as processes like backup, usage and scheduled maintenance tasks
• Validation of major and new versions for tools he is the SME
• Develop roadmap for tools he is the SME in close alignment with the System Management tools Support Services lead taking current and future EY programming standards into account
• Driving the RFP process for new or existing solutions by mapping the requirements to the product capabilities, designing upon that a solution framework and finally prepare a proposal that also includes the financial aspect of the solution (cost benefit)

Support Services Agent Resume Examples & Samples

• Provides 1st line support for internal and external customers via phone, email or web portal using a ticketing tool to communicate
• Receive, pre-analyze, categorize and describe the incident, and if the agent has sufficient knowledge and/or authorization, also solve it in 1st line otherwise the ticket is dispatched to additional support groups
• Answer “How-to questions” for specific Ericsson systems and/or processes
• 1-2 years working experience in a fast-paced Contact Center/Helpdesk environment is preferred
• Customer-service mindset; thrives on providing excellence in service
• Strong computer knowledge
• Basic ability to adapt to change, strive for improvements and eager to learn new working processes, methods, etc
• Ability to perform well in a team environment
• Excellent in verbal and written English language skills is required
• Flexible to work hours as needed in a 24x5 operation in the future
• Willing to work holidays and weekends if necessary
• Willing to work overtime when necessary
• Experience handling customer contacts through multiple channels (i.e. email, chat, phone, web requests) using case management (i.e. ticketing tool) software is preferred

Specialist Support Services Associate Resume Examples & Samples

• Accounting/Business degree of equivalent educational experience
• Experience with Excel and Microsoft Word is a must
• Ability to work on own initiative and to deadlines

Tas-transaction Support Services Resume Examples & Samples

• Supervise a team to perform detailed analysis on financial information to identify possible deal breakers and potential opportunities
• Assist clients in identifying control weaknesses in financial reporting functions as well as operational deficiencies
• Prepare proposals and present financial due diligence reports to clients
• Work closely with clients, targets and other professionals in the legal, tax, management consulting and valuation fields
• Help develop project leads, hire and train junior staff
• Providing financial due diligence services to merger and acquisition deals conducted by various financial and corporate buyers
• Analyzing the target's business drivers, quality of earnings, quality of assets and key deal issues etc
• Responsible for engagement planning, preliminary review of the deal structure

Join EY Core Business Support Services Submit Your CV Resume Examples & Samples

• Assist in preparing reports and schedules
• Develop and maintain productive working relationships with internal clients
• Use electronic working papers efficiently, including various software applications and sources of knowledge in an appropriate manner
• Build strong internal relationships with your team members and across EY
• Strong academic record including a University degree related with the department of preference
• A postgraduate degree in a related field would be considered an asset
• Advanced business writing and verbal communication skills both in Greek and English
• Proficient skills in Microsoft Office
• Excellent analytical and interpersonal abilities
• Attention to detail with a commitment of high quality and accuracy
• Completed military obligations (where applicable)

Team Leader Client Support Services North Africa Resume Examples & Samples

• Provide leadership, strategic direction and management for a team of individual contributors, establishing a customer focused, performance based culture
• Directs Client Support and Market Readiness resources located in Cairo and Casablanca to ensure that all Product, Sales and client initiatives are successfully executed and that business goals are supported in a cost effective, timely manner, with a resulting high level of client satisfaction
• Ensure the team is broadly engaged with all internal stakeholder organizations including CSS, Sales, Product, Systems, Risk and Legal
• Support Client Sales in sales efforts, providing service standards as required for the implementation and support of market specific products and services
• Demonstrate continuous improvement of performance, cost effectiveness & compliance in delivery of support services to Visa clients
• Maintain and build rapport with Client Support teams across all other Visa geographies to exchange, learn and leverage best practices and augment with professional practices from other leading companies
• Drive creation and delivery of opportunities for optimizing clients’ operational performance for the mutual benefit of clients and Visa
• Provides thought leadership for matrixed CSS client facing functions to ensure alignment with Sales and client/market needs
• Leverages and influences the resources within each Client Support Services functional, staff through business leadership
• Responsible for resource and budget forecasting to accomplish deliverables
• Prime accountability for client satisfaction with client support services and relationships in NA
• Develops and executes operational support services deliverables in client and country account plans and strategies
• Internal and external escalation point for critical operational decisions affecting cardholder and merchant acceptance
• High effect on Visa Inc revenue and expenses as related to client, client satisfaction & retention, client processing effectiveness, new product & service roll out and changes
• Influences decision makers at staff, senior and executive management levels within client and Visa organizations
• Drives problem and communication management for any critical issue affecting client, or client issue affecting Visa. Due to size and diversity of clients, issues are complex and cross multiple parts of the Visa and client organization. Significant cardholder and merchant service degradation can be experienced
• Key leadership function within CSI CEMEA with direct responsibility for a team of 6 individuals located in Cairo and Casablanca
• Performs new product/support impact assessments required to ensure overall effectiveness of the client support organization, creating or contributing to business cases as required
• Role requires significant interaction and subject matter expertise in a number of broad areas with unique requirements across the globe (e.g. Market & client business drivers, Product variations, BER support practices, Tools, Training etc.)
• Requires interaction with resources at all levels of the organization, both internally at Visa and externally with the client, ranging from individual contributor project resources to senior executives (Visa EVP/SVP and client CEO/CIO/VP etc)
• Primary interaction at the Snr Director level and above in global product, global systems and within global CSS organization
• Establishes self as the CSS liaison and go-to resource for NA with key business unit leaders within Visa Inc product, technology, operations and geographies for supported clients, products and specialties
• Bachelor’s degree or equivalent - Education (preferred)

Global Support Services Resume Examples & Samples

• Respond to customer inquiries, primarily by telephone and e-mail
• Work flexible schedules, which may include evenings, weekends or holidays
• Resolve customer technical issues through diligent research, reproduction, and troubleshooting
• Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
• Document all technical inquiries, develop and review content for knowledgebase
• Help test alpha and beta products
• Experience with database related technology and administration (SQL Server, Oracle, DB2, etc)
• Experience with ESX Server and/or Virtual Center Server
• Experience with SQL query language
• Experience with SQL Server or Oracle dB (DBA)
• Experience with Remote Access Trouble-shooting

FP&A Support Services Financial Analyst Resume Examples & Samples

• Responsible for supporting regional operational analytics and support activities, including key business drivers: service analysis, installation analysis, sourcing analysis and tracking, labour mix rates, burden rate reporting and analysis, and working capital
• Apply professional judgment based on the analysis of quantitative data and information. Screens, categorises and resolves data integrity issues
• Maintain close alignment with all customers of the FP&A Support Services teams to ensure their requirements are being met (i.e. Cost Center Analysis team, Management Reporting, Operational and Commercial Support teams, Business Partners etc.)
• Drive the creation and maintenance of process documentation for activities which reside within team in order to drive standardisation and best practices
• Support the optimization of the FP&A organization including centralization of activities from Continental Europe countries to Cork, Ireland, driving continuous process improvement and participating in special projects (e.g. Essbase implementation)
• Embrace a business focused and results oriented team within FP&A Support Services

Administration Clerk Credit Support Services Resume Examples & Samples

• Thorough knowledge and understanding of the operating procedures for all products supported by the Contact Centre
• To be accurate in the handling of all setup, processing exception and fulfillment functions
• Good communication, organizational skills and ability prioritize duties on the daily basis are essential
• Ability to work in pressure situations, due to high volumes, limited time frames and ensure priority processing
• Strong team building skills to ensure co-operative working relationship with co-workers
• Work independently with little direction
• Exercise sound judgment in the prioritization of the daily workload to ensure strict time
• Design, building and delivery of learning content to support Shared Services and the Canadian Bank's shared business goals and strategic priorities
• 3+ years’ work experience in learning, performance and training related areas, preferably with a financial services institution or financial services exposure
• Demonstrated expertise in creating learning content and programs
• Experience with learning projects preferred
• Knowledge and experience in training, print, web and visual media, inclusive of production and distribution
• Strong working knowledge of Word, Excel, PowerPoint, MS Access; familiarity with design software including Adobe Suite and learning programs
• Expert communication skills level: written, oral and presentation to consistently deliver meaningful presentations
• Expert level knowledge and proven experience working in a learning, performance and training coaching/counsel capacity and delivering to diverse, demanding audiences
• Expert knowledge on how to structure content coherently, write concisely and employ technology in a sophisticated way to connect with the intended audience
• Strong time management, planning and organization skills to oversee and execute on multiple complex initiatives without compromising quality
• Demonstrated ability to work autonomously and collaboratively
• Ability to forge and maintain strategic relationships with internal and external stakeholders, manage cross-functional teams
• Strong persuasion and negotiating skills to build constructive solutions, often in the absence of direct decision making authority
• Knowledge of consumer trending and competitive market for Financial Services
• Proven analytical and creative problem solving skills
• A strategic thinker/planner with a good understanding and demonstrated track record in strategic planning and problem solving, including seeking, creating and championing creative solutions
• Highly developed interpersonal communication style; self-starter with the ability to balance multiple projects and priorities

Head of Business Support Services Resume Examples & Samples

• Business planning for a team of c500 Business Support Services (BSS) staff (Executive Assistants, the Business Support Centre and Creative Services), including agreeing the budget for the following financial year, developing proposals to evolve the service, controlling indirect costs etc., and a key contributor to the wider Admin and Workplace Services ((AWS) business planning process
• Leading relationship management effort with key stakeholders in the UK such as BSS teams, regional leadership, users of the services, other service leaders within Core Business Services (CBS) and counterparts in other EY Regions and externally (e.g. other Big 4 professional services firms)
• Taking the lead on negotiations of service scope and changes with the business and gaining senior stakeholder commitment to and sponsorship of changes/enhancements to services
• Driving consistency in service delivery and ways of working across the UK whilst meeting agreed service levels, key performance targets, budgeted costs and continuous service improvement plans. Responsible for reviewing service performance and initiating corrective action where necessary
• Leading a consistent and effective performance management process across BSS in the UK in line with EY policy. Ensuring that the quality of staff is appropriate for the service provided and that performance improvement plans are put in place where appropriate
• Ensuring that Business Support Services roles and salaries are benchmarked regularly to ensure that the EY total reward proposition is competitive in the market place. Overall responsibility for the salary review process for all BSS teams
• Having a good understanding of the firm’s policies and processes, being the escalation point for the appeals process and ensuring that issues are effectively managed to mitigate risk to the firm
• Drive employee engagement within the function by embedding counselling families and leading on action planning as a result of Global People Survey output as well as leading on the delivery of “all hands calls”, workshops and information sessions to share relevant information with the BSS and wider AWS community
• Coaching and developing a team of 6 direct reports who manage the EA, Business Support Centre and Creative Services teams
• Promote EY values, inclusive leadership and act as a role model for our people
• Proactively work as part of the AWS management team to ensure consistent support levels, policies and procedures, and effective knowledge sharing across all AWS teams
• Credibility as a leader, able to inspire and motivate both immediate reports and the wider Business Support Services community
• A team player with extensive people management experience in a corporate professional services environment
• Relevant service management experience and commercial acumen with a commitment to continuous improvement both from a change management/operational and financial perspective
• Experience of change management and implementation of similar services within a large and complex organisation
• Excellent interpersonal and influencing skills, able to engage with and gain the trust of a broad range of stakeholders at all levels and the confidence to challenge senior business leaders
• In addition the individual filling the role should have a clear view of the challenges in order to be able to develop future strategies and plans

Transaction Support Services Senior Manager Resume Examples & Samples

• Evaluate historical and pro-forma financial information and identify trends and fluctuations that may impact cash flow requirements and deal valuation
• Identify issues for purchase price reductions, deal structuring, or deal termination and communicate advice to clients
• Identify post-acquisition action steps to achieve anticipated earnings and cash flow improvements
• Research and assess technical accounting issues and evaluate implications on transaction valuation and structuring
• Plan, prepare and review deliverables in various forms including written reports, presentations and discussions with clients, EY teams and other parties
• Understand EY's service offerings and actively identify opportunities to serve clients better
• Help people to develop through effectively supervising, coaching and mentoring all levels of staff
• Conduct performance reviews and contribute to feedback for all levels of staff
• Contribute to people initiatives, including recruiting, retaining and training Transaction Support professionals
• Understand, follow and communicate workplace policies and procedures to all levels of staff
• Live our shared cultures and values at all times and encourage members to do the same
• Support Vision 2020’s “Highest Performing Teams” aspiration
• CA (SA) is preferred
• Corporate Finance experience with 6 - 8 years post article experience
• Thorough knowledge of the transaction environment
• Understanding of purchase accounting and transaction structures
• Knowledge of IFRS
• Professional accountancy qualification
• Strong academic record, including a degree
• Strong client and relationship-building skills
• Good interpersonal, communication, organizational and decision-making skills
• Ability to deal with escalations and difficult situations/people under pressure
• Ability to understand and integrate cultural differences
• Strong knowledge of System Management tools, and up-to Subject Matter Expert knowledge in at least two tools
• Strong programming in C# and/or Java
• Scripting skills using JavaScript or PowerShell would be definitely a plus
• Good knowledge of databases development (MS SQL / Oracle)
• Good working knowledge in Operating Systems (MS Windows, Linux, UNIX) and/or Networking (WAN, LAN, Firewall) and all associated services like Active Directory, DNS, File & Print, TCP/IP, and Routing protocols
• English language skills – excellent written and verbal communication
• Over 7 years working within Information Technology
• Over 3 years work experience as a software developer
• Over 3 years working within the System Management Services space working with Application Performance Management tools like AppDynamics, HP Diagnostics or equivalent products from other vendors

Technical Support Services Benelux Resume Examples & Samples

• Become part of a global community and collaborate within global and local teams
• Connect with peers and leaders, consulting, technical and industry experts
• Benefit from customized career planning, one-on-one mentoring and coaching
• Gain knowledge and develop skills through a tailored education path
• Balance your work with your life and enjoy flexible working
• Technical Bachelor’s or Master degree (Mathematics, Computer science, Information Technology, Engineering, Economics)
• Key skills on Infrastructure, Networking and Security
• Excellent knowledge of MS Excel
• Good administrative skills
• Good skills in networking products
• The drive to take the ownership and improve internal processes
• Demonstrated history of achievement in academics, internships, course work, coops and/or work experience
• Interest in a Pre Sales job role
• Adaptability, Communication, Creative, Problem Solving, Taking Ownership, Teamwork and Collaboration
• Fluent English in written and oral communication in addition to Dutch
• Availability to Travel in the Netherlands as well as abroad

Lead for Server Support Services Level Resume Examples & Samples

• Provides Leadership for a support team in charge on issues related to hardware, server operating system (Windows, Linux, HPUX and Solaris), initiatives and small projects
• Focus on trend analysis, problem investigation, RCA (Root Cause investigation) and CSI (Continual Service Improvement)
• Continually looking for improvement opportunities by either documenting, improving or automating process
• Ensure that work coming from Server Operations (Global Operations) is properly escalated
• Deliver and coordination of technical training to Server Operations (Global Operations)
• Manage escalations with vendors (Red Hat, Microsoft, etc.)
• Ensure that new designed services are ready to be transitioned to operations
• Manage the document repositories (SharePoint, Service Now, etc.) to ensure they contain relevant and applicable documentation for the applicable readers
• Provide input to engineering & release management strategy, methodology, standards and leading practices
• Proactively identifies and addresses server operations strengths, weaknesses, opportunities and threats
• Proactively anticipates problems before they occur; defines the problem; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution
• Makes key decisions based upon solid understanding of IT Services principles; firm and business objectives and needs analysis
• Ability to work and team with a multitude of different people to balance demands
• Ability to deal efficiently with escalations and difficult situations/people under pressure
• Ability to demonstrate sound judgment and be able to prioritize assignments
• Excellent interpersonal, communication and organizational skills
• Strong working knowledge under ITIL v3 framework
• Strong analytical skills
• Ability to work and team effectively with clients, management and staff members
• Experience in working with diverse and geographically dispersed teams
• Proactive organized
• Excellent written and verbal communication skills- must be able to communicate fluently in English both verbally and in writing
• Strong communication and interpersonal skills
• Demonstrates commitment to IT methodologies, processes and standards for documentation
• Excellent team work skills
• Flexibility and initiative to anticipate customers and internal needs
• Drive to achievement
• Excellent leadership qualities required to lead and manage high performing teams
• Excellent interpersonal and communication skills required to lead and motivate technical teams that deliver quality services
• Facilitation skills to lead teams and successful meetings
• Extensive knowledge of organizational structure of the firm to facilitate work with groups outside of the immediate technical team
• Strong knowledge and experience in all IT methodologies that will be used to guide the technical work of Technical Teams assigned to programs/projects
• Proven experience with infrastructure implementation/management, service/operations management, etc
• Possesses a thorough understanding of IT Services: service offerings, technical standards and policies, technical and business strategies as well as organizational structure
• Maintains awareness of new and emerging technologies and the potential application on service offerings and products provided by IT
• Proven experience in managing diverse and geographically dispersed teams
• Strong Knowledge of Red Hat Enterprise Linux Server 5X, 6X & 7X and Windows Server 2008 and 2012
• System Center, Sun Solaris / HP UX Knowledge would be a plus
• Extensive troubleshooting and incident resolution experience of Windows Server, UNIX & Linux OS
• Advanced knowledge of systems performance analysis and security tuning
• Ability to document processes and procedures
• Knowledge of patch management and configuration management technologies such as Satellite and SCCM
• Knowledge of Storage technologies like SAN, NAS and DAS
• Knowledge of Symantec Netbackup or backup concepts
• Knowledge of VMware or virtualization concepts
• Knowledge of DELL and HP server hardware (including blades)
• Understanding of IP protocols and networking
• Manage and champion a functional cross-border team with a single, mature culture. This should provide consistency of operations, responsibilities and cross- border reporting
• Manage 5-10 staff in multiple locations/countries

Manager Business Support Services Resume Examples & Samples

• Proactively manage headcount and remuneration costs in line with budget and firm’s ratios to ensure maximum efficiency, cost effectiveness and robust management of indirect costs
• Proactively review and compare Management Information (MI) data to consider utilisation needs, and review and maintain Key Performance Indicators (KPIs)
• Effectively manage and appropriately monitor absence, annual leave, overtime and time off in lieu, timesheets and expenses
• Create and maintain effective relationships with key stakeholders in the business ensuring timely and effective consultation where necessary
• Proactively seek to understand service line and local office decisions and strategies
• Work with Team Leaders to ensure resource planning meets service requirements
• Implement and monitor Service Level Agreement (SLA) and drive consistency, ensuring best practice is adhered to
• Maintain high quality service and obtain feedback to incorporate service improvements
• Lead and provide coaching and guidance around the firm’s capability, disciplinary and absence management policies and processes, including management of grievance and appeal processes
• Promptly investigate issues to effectively manage and mitigate risk to the firm
• Understand, interpret and provide guidance around key Employee Relations policies
• Ensure the Performance Management Development Programme (PMDP) process is managed and maintained consistently
• Host, lead and participate in annual Review Committee meetings
• Provide coaching and guidance to Counsellors to ensure fair, consistent and appropriate representation
• Lead, motivate and coach team members to enhance their career development
• Identify training needs to enhance overall skills and develop talent
• Lead and implement the firm’s Flexible Working programme
• Ensure adherence to the BSS recruitment and interview process including preparation of business cases to recruit and offer
• Lead the delivery of workshops and information sessions to share relevant information within the BSS community
• Lead projects and initiatives to ensure consistency and improve BSS processes
• Proactively work as part of the BSS and AWS Management teams to ensure consistent support levels, policies and procedures, and effective knowledge sharing across all support functions
• Extensive people management experience in a corporate professional services environment
• Strong operational leadership and management skills
• Excellent commercial awareness with the ability to effectively manage costs
• Exceptional organisational skills with an ability to prioritise a heavy and conflicting workload
• Ability to effectively manage conflict and deliver difficult messages at all levels, influencing and negotiating where needed
• Experience of implementing a change management programme
• Ability to initiate, lead a project and manage a working group
• High level of recruitment experience
• A flexible and consistent team orientated approach
• The confidence to use own judgment to proactively make critical and complex decisions
• Ability to remain calm under pressure and adapt to a constantly changing business environment
• A role model with a consistently professional, credible and enthusiastic approach

Technical Support Services Pricer Resume Examples & Samples

• Have a deep understanding of different cost and pricing concepts used in IBM
• Gain insight knowledge into price handling processes
• Be familiar with different TSS contract terms & conditions and statement of work
• Have a deep knowledge and understanding of IBM and particularly Maintenance process and procedures, systems, organization and goals
• Excellent verbal, written communication skills
• Excellent interpersonal, intercultural and analytical skills
• Highly numerate and accurate
• Ability to set priorities, get self-sufficiently organized, work in virtual/geographically spread teams
• Experience in a financial position or experience in technical support position (with methodology and processes component)
• Experience in pricing analysis and experience in working with large amount of numbers and data
• Excellent knowledge of MS Office, especially Excel and Access
• Fluency in English and German/ French is mandatory
• Experience in a maintenance sales or delivery organization, or experience in service product management function, or experience in a solution design/implementation role
• Good insight into the Technical Support Services portfolio and the local Technical Support Services markets

Director, Operations Support Services Resume Examples & Samples

• Establish processes and tools for Inventory management and oversee continuous update of inventory data
• Establish incident/resolution communication plans and oversee them
• Establish and oversee bill-back processes
• Meet with Application Owners to resolve problems with communication or other processes
• Implement and oversee AIO Intranet for the company
• Manage 3rd-Party 24x7 Ops groups for escalation
• Communicate and Update AIO Roadmap & Services

Administrative Director, Support Services Resume Examples & Samples

• Facilities Management
• Bio Med and Construction
• Security Services
• Conference Room Management
• Environment of Care
• Food Services
• Emergency Preparedness

Support Services Coordinator Resume Examples & Samples

• 2+ years of experience in a Corporate setting
• Strong client & customer service skills
• Prior experience with an Online Registration tool (Cvent)
• Exposure to a Service Department or the Hospitality industry
• Microsoft Excel and Word proficient

Analyst, Financial Support Services Resume Examples & Samples

• Act as liaison with the business user community to identify business requirements to support streamlined, efficient, best practice system solutions
• Attend appropriate training to maintain current knowledge of SAP and other financial processes
• Act as a subject matter expert for positioning and implementing process automation and as liaison between business and the IT development team
• Assist in developing interim/permanent work around solutions with business teams
• 2-4 years’ experience in managing small/medium projects
• 2-4 years Finance/SAP FICO Application experience
• Has detailed knowledge of SAP’s ERP ECC 6.0 and Business Intelligence systems
• Ability to work independently or in a team

Facilities & Support Services Assistant Resume Examples & Samples

• Superior Customer Service Skills
• Ability to maintain professionalism at all times
• Ability to plan and manage time constraints
• Ability to multi-task and work with minimal to no supervision

IT On-site Support Services Associate Fixed Resume Examples & Samples

• Assist with the deployment, installation, configuration, and testing of hardware and software
• Coordinate the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents
• Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences
• Understanding of network technologies and Active Directory
• Assist with IT tasks related to office moves, build outs, relocations and acquisitions
• Operate as "remote hands" for other IT functions, such as Telecommunications, Networking and Hosting
• Coordinate repair or installation activities with vendors or providers
• Ability to deliver technology training to EY new hires
• Understand the Firm's business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
• A Bachelor's degree or equivalent work experience in information technology, computer science or other relevant major
• Previous experience in end-user technology support; experience supporting mobile applications, Windows 7 and Outlook preferred
• Ability to communicate in Bulgarian and English verbally and in writing
• Strong interpersonal, communication and presentation skills, with an outstanding customer service attitude
• Strong analytical skills are required to address end-user incidents escalated from the service desk
• A demonstrated ability to prioritize incidents being worked on and communicate those priorities to end users as necessary
• A dedication to teamwork, and integrity within a professional environment

Technology Support Services Agent Resume Examples & Samples

• CCNA certification or 3 modules for CCNA
• Customer service experience and call center experience,also dispatching replacement parts if needed
• Proficient on Microsoft Office package
• Experience on networking services or networking support
• Network knowledge and experience
• CCNA routing and switching certification
• English 90% spoken and written
• CCNA Wireless certification is nice to have

Manager, IT Manufacturing Support Services Resume Examples & Samples

• Recruit, manage and mentor a growing team of Manufacturing Support Technicians
• Work with the IT infrastructure team to coordinate software updates and roll-outs to the Manufacturing equipment
• Enterprise imaging and desktop deployment technologies (preferably SCCM )
• In depth experience with touch screen PC’s, Zebra printers and Motorola scanners
• Engineering and Manufacturing tool support
• Windows 7 and OS X in a managed desktop environment
• Industry standard Mobile devices & PDA support
• Solid knowledge of networks including troubleshooting all aspects of wired and wireless configurations
• Good understanding of ITIL v3 standards
• Familiarity with the IT vendor ecosystem is preferred
• Prior experience in supporting off-site events and site setup is preferred
• General understanding server computing, networking, phone setup / support, storage, virtualization, and business applications
• Medium to Large Enterprise IT or manufacturing environment support experience is preferred
• 5-10 years of experience with Manufacturing Support in any industry but Automotive preferred
• 3-5 years of experience of managing a support organization
• BS Degree in CS/equivalent or combination of education and relevant experience

Information Support Services Specialist Resume Examples & Samples

• Provides timely, thorough responses to customer inquiries via phone, email, letter, fax and LiveChat
• Bachelors degree in social work or related field with minimum 3yrs of experience in the related field
• Basic knowledge of the child welfare system
• Master's Degree preferred
• Excellent verbal, interpersonal and written communication skills
• Strong analytical, problem-solving and decision making capabilities
• Team player with the ability to work in a fast-paced environment
• Ability to multi-task in a fast-paced environment
• Sound business ethics, including the protection of proprietary and confidential information

Workplace Support Services Analyst Resume Examples & Samples

• Co-ordinate workplace repairs & maintenance across AMP property portfolio including escalation to the Workplace Support & Services Managers/FM Technical Lead
• Co-ordinate contractors whilst onsite to facilitate repairs & maintenance
• Periodical incident reporting and insights on trends to support problem management within the Workplace Operations Team
• Support the Operations team with invoice generation and management through to approval

Client Support Services Resume Examples & Samples

• Serves as primary client team contact for Client Support Services, and a primary resource for Production Coordinators
• Consultants for kit management – (legal requirements for PCS delivery, assembly requirements, size limitations, assembly costs, manual versus automated, Enclosure/Divert coding)
• Selects and manages vendors for daily/non-daily assembly work—monitoring quality (performing assembly checks as needed) and coordinating the delivery of materials necessary to successfully meet the client’s needs
• Acts as consultant to client teams for fulfillment issue resolution, procedures, and kit management
• Ensures client team contacts understand and are accountable for their own roles/responsibilities; including adhering to standard operating procedures for TBA Workflow and procedure accuracy
• Reports and consults on client teams’ Fulfillment Report Card – work with teams directly to impact their grades
• Exhibits proactive problem solving and suggests process enhancements that improve the business and leverage existing information and technology
• Acts as a leader and/or role model to others on the team, and coaches others through processes and problem solving. Actively shares knowledge with team members and others
• Supports Production Coordinators in the production, printing, and assembly of CSS jobs, and manages all aspects of assembly for external projects
• Ensures that proper hand-offs are in place for all functions being supported by Production Coordinators
• Responsible for assurance the Production Coordinators take ownership of sorting, reprints, workflows, AWO transactions, ORG requests, daily reports, audits, issues, and PFL processing – and remain flexible to the needs of our business when assistance is required
• Monitors/tracks all daily and non-daily jobs to ensure that the print status is active
• Partners with Workflow Coordinators from each department to resolve daily fulfillment issues
• Sets up and manages inventory; partners with Inventory Management to monitor the reorder of client materials as necessary
• Maintains and responds to internal/external hold logs on a daily basis with issue resolution
• Monitors all processing of workflow requests and provides final sign-off before requests are completed
• Basic computer skills (Excel, Word, Lotus Notes, Internet - 1 year experience preferred)
• Benefits Center knowledge is preferred
• Entry project management skills (ability to prioritize and multi-task on projects)
• Understanding/practical application of CSS tools (including Siebel, Kit Management, Control D/PC, ADF Scheduling Database, TBA Workflow, Job Splitting, TBA/GUI, NSL Control Panel, and the on-line fulfillment tracking system) to ensure quality while adjusting to changing communication delivery requirements; or in absence of this experience, demonstrate a strong technology aptitude and skills with other computer applications
• Basic knowledge of print and fulfillment technologies, including automation (1 year experience preferred)
• Excellent interpersonal and customer relationship-building skills
• Self-directed analytical and problem-solving skills
• Client focused with an ability to interact effectively with all CSS customers
• Excellent organizational skills with the ability to give direction and offer process education to others
• Excellent verbal and written communication skills
• Ability to work independently, multi-task, and make decisions

Buyer Support Services Specialist Resume Examples & Samples

• Work closely with Strategic Buyers team to support ongoing activities and identify areas of improvement
• Support negotiation process with pre-defined suppliers, prepare request for information/request for proposal
• Prepare periodic and on demand reports, graphs and analytics concerning suppliers, spends, contracts etc
• Conduct Supplier Research and populate predefine template on supplier information
• Follow up with suppliers on outstanding Responsible Supplier Audits confirmation dates and information, Supplier Audit tracking
• Set up e-surveys online, following up with stakeholders and generating final report/scorecard
• Ensure compliance with Nestlé Supplier Code, Supplier Audits and standard procurement practices

Assistant Director of Support Services Resume Examples & Samples

• Bachelor's degree in a field relevant to the position
• Four years of professional experience in project management, operations management, business consulting or related
• One year of supervisory experience
• Excellent verbal and written communication and interpersonal skills
• Ability to effectively manage multiple priorities and meet very specific deadlines
• Ability to handle sensitive and complex human resources issues with discretion
• Basic proficiency in the following software: Microsoft Office Word, Microsoft Office Excel, Microsoft Office Outlook, and Internet Web Browsers
• Valid US or Canadian driver's license

User Support Services Technician Resume Examples & Samples

• Bachelor's degree in Computer Science, MIS, a related field and/or an equivalent combination of education and experience
• Strong service orientation, with excellent interpersonal and collaboration skills
• Excellent troubleshooting skills and overall strong general knowledge of information technology including but not limited to: delivery and management of training, service, and support services; desktop and application use and management; networking; A/V support; and course management systems, among others
• Intermediate to advanced skills in the use of Windows-based software including web and internet software and the Office Suite of products
• Ability to work effectively as a positive and engaged member of a high-performing / collaborative team of professionals
• Strong service ethic and demonstrated commitment to excellent customer service
• Willing to work in a fluid, active, and team-based organization
• Ability to work effectively in a fast-paced environment with multiple priorities, and in an environment with a sense of urgency to execution and work completion
• Must be able to lift up to 25 pounds frequently and up to 50 pounds occasionally; be able to twist, bend and work in awkward positions
• Ability to work in PC, Mac, and Linux/Unix environments
• Previous experience providing end-user support in a fast-paced dynamic environment
• Knowledge of higher education and experience working in university computing environments

VP, Technology Operations & Support Services Resume Examples & Samples

• Manages a team of 50+ IT infrastructure professionals responsible for hiring, retaining, mentoring and building a top notch team within IT
• Develops and implements a Technology Operations & Support Service strategy that aligns with the mission and goals of Teach For America
• Creates and implements a well-defined technology roadmap taking into account; innovation, industry trends, automation, Run/Grow/Transform
• Guides the design, implementation and management of infrastructure projects, reports on status, resources, risks and communicates with senior leaders
• Serves on the Senior IT Leadership & Technology Strategy Committee and provides partnership and guidance around technology infrastructure and support
• Financial Management: Budget planning, management, forecasting, cost analysis and improvement plans
• Develops and manages vendor partnerships and customer relationships, RFP’s, vendor selection, contract negotiation
• Develops and sustains a Business Continuity Plan and Disaster Recovery Plan
• Manages key operational processes and service levels for networking, server, storage, database, applications, and service desk operations
• Plans and delivers sufficient technical infrastructure capacity and ensure alignment with business expectations and requirements
• Oversees infrastructure architecture and provide a structured approach to shaping the overall infrastructure components and standards
• Provides IT Service Management best practice for IT service delivery
• Extensive acumen and experience leading and managing teams that plan, execute and manage the following (not-exhaustive) technical services for multi-level organizations
• Exceptional strategic thinking and structured problem solving skills
• Ability to be a visionary, strategic, and analytical leader with relationship-building skills
• Exemplifies Teach For America’s core values and be passionate about Teach For America’s mission
• Ability to operate and thrive, and with a sense of possibility, in a fast-paced, deadline-driven environment
• Strong documentation, organization, time management and verbal and written communication skills
• Proficiency in various business productivity systems
• Demonstrated record of achievement using these skills preferably in an IT organization

Supervisor, Lodging Support Services Resume Examples & Samples

• Provide subject matter expertise to agents
• Support organizational strategy, focus & direction, and leading a culture of continuous improvement
• Contribute to the organizational strategy and focus for the team(s) ensuring timely and accurate processing of all offline work queues
• Support and monitor KPIs and reporting tools to measure operational effectiveness
• Consistently meet or exceed KPIs established for the team, ensuring consistent delivery against quality and productivity standards, including those established by customer care - for customer communication and documentation
• Drive a culture of root cause analysis and continuous improvement
• Ensure issues are escalated, tools and resources are made available; removing barriers and obstacles preventing agents from successfully completing their work assignments; escalating to vendors and suppliers to bring satisfactory resolution to system (technology or human) failures
• Maintain balance between big picture and moving individual issues to conclusion
• Works directly with Expedia hotel partners (suppliers) in Expedia systems on behalf of market management teams in inventory management and other systems, training and guest support
• Accesses up to 10 systems at any given time assisting suppliers and customers with resolution of financial questions, lodging or inventory inquiries and guest support
• Provides customer service support assistance to Expedia guests with general questions
• Provides support for escalated customer issues including re-accommodation (relocation to a new hotel) with accurate expense tracking and reporting
• Successfully gather and analyze information in customer or supplier case management
• Assists Hotels with rejected card transactions - reissue credit cards numbers, provide training and usage guidance
• Review accounting reconciliation data to ensure accuracy of processing
• Makes effective decisions within his/her authority supporting Expedia customers and suppliers, escalate as necessary
• Investigates and takes action to meet Expedia's needs
• Growing functions in support of suppliers and customers - inventory management services, data entry, and training
• Exercises good judgment in decision-making on behalf of customer and supplier relationship management
• Responsible for greeting customer in a courteous, friendly and professional manner according to company procedures
• Responsible for guests relocations of hotel accommodations
• Escalated Issues: Credits, Stop Sells, Closing Allotments, etc
• Maintain and promote excellent client relations by managing a prompt and accurate response to email and phone communications
• Book/change/cancel reservations for lodging properties and provide necessary follow through
• A problem-solver who can make independent decisions, be able to actively listen, and communicate clearly and concisely
• Maintain acceptable quality scores on all calls
• Maintain acceptable level of performance
• Provide solutions to the customer and provide any additional customer service /education as needed
• Flexibility and willingness to assist where and when needed as directed by your Supervisor
• Microsoft Office application skills, including Outlook, Access, and Excel
• Fluency with internet, computer usage and web-based application skills
• Travel industry background with customer service support experience (preferred)
• Familiar with accounting terms and further financial operations will be an asset
• Previous experience in customer care position (preferred)

Manager, EAS Technical Support Services Resume Examples & Samples

• Support and develop an Inside Sales Representative team to release and track customer orders to support the sales of EAS products
• Drive the technical support process and its associated elements throughout the team to ensure accurate, complete and timely resolution of technical support questions and training for our customers
• Functional responsibility to influence and increase incremental sales and develop “raving fan” customers passionate about our solutions and the value they provide. Drive value selling and customer preference by influencing customers early and ongoing in the continuous sales cycle
• Develop close working relationships with EAS leadership to ensure accurate and timely forecasting, resource allocation planning and confidence in performance
• Knowledge of sales, project management and cost center management
• Ability to manage competing priorities, resource constraints, and competing customer demands
• Knowledge of Eaton electrical products, applications, and sales channels. Knowledge of or ability to learn EAS electrical products and applications
• Minimum 7 years of related experience
• Previous Management experience
• Experience developing support cost estimates a plus
• Knowledge of the electric utility industry
• Experience developing customer relationships
• Experience using and/or developing processes and tools to manage projects, manage change orders, and develop cost efficiencies
• Experience with electrical utility projects and customers
• Bachelor’s degree in Electrical Engineering from an accredited institution is preferred
• Master’s degree in a related field a plus

Medical Modeling & Simulation Coordinator Support Services Resume Examples & Samples

• Monitor research efforts to ensure particular gap solutions will fit into the larger operational context and solution space
• Provide representation at meetings; develops and prepares briefings to senior leaders on key Medical Modeling & Simulation topics
• Oversee and report on research programs to track the progress of research, development, test, and evaluation (RDT&E) projects
• Develop and maintain a broad informal network of contacts within the user, technical, and acquisition communities to include industry partners
• Conduct analysis and routinely interact with federal, military and industry stakeholders’ to gain support and/or information on needs, trends, and gaps in technologies and report back to MSIS leadership in order to perform analysis of issues that are of interest to a range of federal agencies, interagency and international organizations and apply to the goals and objectives to MSIS
• Assist MedSim Transition Manager and MedSim Portfolio Manager concerning preliminary milestone decision documents to include but not limited to briefings, Analysis of alternatives AoA, and market research
• Assist EMA project management support of projects funded with research, development, test, and evaluation dollars for MedSim and to serve as support and coordination for MSISRP EMA functions for select projects
• Create, validate, track and implement metrics / evaluation criteria that will assist in reporting to committee members and for briefings
• Assist the EMA using their Scientific Classification System (SCS) to classify, organize and reassess funded projects within the MedSim portfolio and report to the Portfolio Manager and Program Analyst
• Oversee and report on research programs by tracking the progress of Medical Modeling & Simulation training projects. This may include creating meeting minutes and briefings, as well as developing and updating spreadsheets and databases
• Prospectively identifies transition risks and assists the Portfolio Manager and Portfolio Coordinator with developing risk mitigation plans
• Coordinate with Program Analyst concerning historical records to include records of transactions, pre-proposals, full proposals, acceptance and turn down notifications along with other documentation relevant to efficient management of the HIT/I portfolio
• Uses Microsoft Outlook, Word, Excel, PowerPoint, SharePoint, and Visio in performing daily tasks
• Assist in defining and planning research programs, including conducting program gap analysis and activities in support of the Planning, Programming, Budgeting & Execution (PPBE) process, i.e. near-term plan and Program Objective Memorandum (POM) build
• Analyze, map, synthesize, and develop capability gaps of Medical Modeling & Simulation training research topics to maintain and continually update the portfolio Roadmaps
• Coordinate with EMA on progress of the execution of RDT&E funding
• Coordinate with the MSISRP Budget Analyst in the development of all documentation required for MiPRs, FADs, direct charges, and determination and finding
• Assist the Budget Analyst in maintaining the consistency of the documentation provided to RM
• Review and analyze research proposals for technical compliance and portfolio relevance
• Coordinate to maintain historical records to include records of transactions, pre-proposals, full proposals, acceptance and turn down notifications along with other documentation relevant to efficient management of the MedSim portfolio
• Reviews, analyzes, and synthesizes information required to complete Taskers. Prepare the response to Taskers to include but not limited to information papers, special studies and reviews
• Provide representation at meetings; prepare and execute briefings to senior leaders on key MSIS topics. Assist in editing documents produced by the MMS&T Portfolio Manager
• Develop, provide and present program/progress briefings
• Travel as needed to support meetings as needed (quarterly, maybe more frequently)
• Maintain government training requirements to work on a government facility
• Organizes, conducts, and/or monitors science and technology activities including basic research, applied research and/or advanced technology development; may also provide support to acquisition program managers
• In depth knowledge of current literature concerning the technology and knowledge on medical modeling and simulation
• Applies DAU project management, defense acquisition knowledge equivalent to a level III certification to medical research experience management techniques to support the MedSim Portfolio

Project Manager Support Services Resume Examples & Samples

• Ensure adequate project communications occur at all time
• Review and analyze project schedules, deliverables and identify the surfacing of issues and provide a mitigation plan if necessary
• Schedules and manages the delivery of a project
• Develop policies and procedures to support the achievement of the project objectives
• Identify services to be provided by external companies
• Measuring: Checks project progress toward meeting its objectives
• Evaluating: Determines the cause of deviations from the plan
• Correcting: Takes corrective actions to address deviations
• Defines project baseline
• Tracks project progress
• Projects status reporting
• Determines and takes corrective actions
• Applies DAU project management, defense acquisition knowledge equivalent to a level III certification to medical research experience management techniques to support the JPC-1
• 8-10 years of related experience, including supervisory experience

New Zealand EA Team Lead-enterprise Support Services Resume Examples & Samples

• Worked in a senior EA capacity and ideally have had exposure to managing an administrative or support team
• Demonstrated ability to manage stakeholder groups to drive outcomes that align with agreed priorities
• Sound negotiation and conflict resolution skills with the ability to influence behaviours to drive strategic objectives

Account Manager Cyber Operations Support Services Resume Examples & Samples

• Perform all business development activities associated with the identification and
• Identify key customer contacts, budgets, procurement/technical requirements,
• Bachelor of Science in Information Technology or Computer Science or related field
• A solid understanding of the DoD vision and strategy, organizations, and commands
• Familiarity with key Cyber customers, influencers, and decision makers
• Understanding of and experience bidding and winning in the DoD and International

Business Support Services Specialist Resume Examples & Samples

• Minimum 2 years work related experience in a business administraton function
• Highly proficient in excel (pivot tables and other analytical tools and functions) and other MS Office applications
• Experience with SAP and Business Warehouse preferred but not mandatory
• Ability to learn new software applications quickly if not proficient in such as Business Warehouse and SAP
• Ability to work independently on small projects or multiple tasks concurrently

Manager, Faculty Support Services Resume Examples & Samples

• Plays a role in the recruitment, retention, onboarding, training and development of faculty support specialists
• Provides oversight and ongoing support to faculty support specialists as their work assignments evolve, new technology tools emerge, and faculty support needs become more complex
• Develops relationships with members of the faculty that allow communication about support needs and expectations
• Identifies areas for training and development of the faculty support specialist staff; with other members of the FSS management team develops and implements programs and assesses outcomes
• Manages workflow and assignments to ensure that faculty and faculty support specialist support needs are met. Monitors time reporting and approvals for faculty support specialists and ensures coverage in the case of vacation or absence
• Assists with the annual performance review process for faculty support specialists, following up as necessary with additional training and coaching
• Works closely with Human Resources on a wide variety of employee relations issues to ensure fairness and adherence to university policies and norms
• Maintains metrics and data around support needs to assess productivity and effectiveness
• Develops and maintains strong relationships throughout HBS. Works in collaboration with other departments on various projects that impact faculty support specialists

Manager, Patient Support Services Resume Examples & Samples

• Attends weekly meetings and business reviews with patient support program vendors and specialty pharmacies to track service issues, monitor for payer specific trends, and manage vendors according to program SOPs
• Will act as a business process lead for existing and new operating procedures required to manage a rapidly expanding specialty pharmacy networks with significance to Gilead’s long range commercial strategy and corporate commitment to patient access
• Works closely with patient support program vendors, specialty pharmacies and Business Analytics to design and implement specialty pharmacy data quality scorecards
• Coordinates closely with Patient Support Department, Regulatory and Drug Safety and Public Health to support specialty pharmacy training, audits and adherence to contracts and program SOPs
• Works closely with Regulatory, Legal, BOCC compliance, Commercial Learning and Development, and other partners/stakeholders to develop training materials and ensure fully compliant practices, policies & procedures
• Works closely with patient support program vendors, brand teams, Marketing Operations and other cross functional partners to ensure availability, version control and distribution of patient support program marketing materials, prescribing information, educational tools and training materials
• Attends outside meetings or events, as appropriate, to stay abreast of national, local and/or regional changes, trends of other activities that may impact patient support programs
• Develops and cultivates important and influential relationships with cross-functional business partners and stakeholders, including other Commercial Operations teams and marketing and sales teams
• 8 + years of experience and a Bachelor’s degree preferably in the sciences, public health, or business related discipline. MBA preferred
• 8 + of relevant experience in the pharmaceutical industry. Familiarity with planning, vendor contracting, project management and operations management related activities. Specialty pharmacy or distribution experience preferred
• Strong knowledge of the pharmaceutical market and its customers is required
• Demonstrated ability to manage multiple projects within specified timelines and quality standards, and have excellent public presentation skills, both written and verbal
• Exceptional written, verbal communication and presentation skills are required in order to provide clear and concise analysis of quantitative and qualitative concepts
• Experience leading or participating in large cross-functional teams on complex program implementations that require process and software development, data integration and ongoing quality improvement
• Proven project management abilities including experience with good documentation, data management and quality assurance principles
• Experience with insurance reimbursement for specialty pharmaceutical products and medical devices
• Experience managing customer facing vendors
• Excellent interpersonal and relationship building skills
• Familiar with industry trends and remains current with competitor’s resources and practices
• Must be able to balance both the tactical and strategic aspects of the role
• High level of proficiency in Microsoft Excel, Word and Power Point is required
• May require up to 25% travel based on business need

Coordinator, Support Services Resume Examples & Samples

• Provide support to SLT Members including phone coverage, meeting/presentation preparation, filing, printing, copying, scanning, faxing, catering requests, document approvals, technology licenses, etc
• Interact and communicate daily with operations management and operators
• Manage timekeeping for operations employees including overtime administration
• Own all aspects of executive floor to ensure it remains organized and professional as well as serve as secondary point of contact for executive floor
• Act as workplace auditor responsible for performing regular walkthroughs of the area ensuring team members comply with workplace instructions and etiquette
• Collect information and generates reports as needed
• Assist with the development, implementation, and maintenance of policies and procedures. Serve as a department contact for manufacturing administration related SOPs and workflow
• Assist with onboarding new employees including requesting hardware/software, equipment, materials and scheduling applicable meetings
• Coordinate and maintain calendar/schedule and travel itineraries
• Minimum of a Bachelor's degree (or equivalent) and 2-4 years of experience required. However, a combination of experience and/or education will be taken into consideration
• Must possess knowledge of the Mylan organization and the appropriate chains of command. Must possess knowledge of how an efficient office functions
• Must possess superior written and verbal communication skills, excellent interpersonal skills, and the ability to multi-task. Must be able to work in a fast paced environment
• Must have superior computer-related skills, to include proficiency in utilizing Microsoft Office Suite (Word, Excel and PowerPoint), Microsoft Publisher, Microsoft Project, Visio, and Lotus Notes
• Ability to maintain confidential information is of the utmost importance
• Ability to read and interpret complex business and/or technical documents. Ability to write comprehensive reports and detailed business correspondence
• Ability to work with groups of people such as other departments and communicate known concepts. Ability to present to a group of departments
• Normal office situation. Typically sitting at a desk or table. Intermittently sitting, standing, walking, or stooping. May be required to stand; walk; stoop; bend; kneel; and climb steps. May require use of hands and use of arms. Light lifting requirements
• Proficiency in speaking, comprehending, reading and writing English is preferred

Support Services Global Product Management Resume Examples & Samples

• Design, plan and implement support and/or professional services offerings. Knowledge of project disciplines and technical skills required to deliver enterprise software services
• Oversees the analysis and evaluation of key market statistics and customer requirements to define support offer strategies, identifies services opportunities/trends, and expands software market share
• Leads business case development for optimization of existing offers/solutions alternatives to create the next generation of new offers
• Develops business plans, marketing strategy, and forecasts for offerings
• Manages support offer launches to ensure sales force readiness and optimize P&L impact of product transitions
• Manage high complex projects, multiple small to medium projects simultaneously, including project scope, deadlines, associated forecasts and change control
• Build team cohesion and positive morale, model culture of inspirational leadership on all projects: provide feedback in a positive manner, communicate professionally and successfully with others, support team building by building mutual trust and encouraging respect and cooperation among team members
• Strong communication skills, including the ability to convey analytic insights effectively to both IT and business audiences
• Strong presentation, leadership, business influence, and project management skills
• Experience working within global teams. Ability to work independently or as part of a collaborative team, with effective organization and time management skills
• Program management skills, and the ability to drive results through others
• Experience defining specifications and requirements using a structured methodology

PS Support Services Consultant Resume Examples & Samples

• Provide consultative inputs to internal and external clients
• Execute client solutions
• Assist senior staff in “delivering” consulting services to clients
• Attend and assist on site client events
• Responsible for high visibility / higher complexity / show case and/or strategic clients
• Maintain an ongoing knowledge of Fiserv/Open Solutions product lines, along with future enhancements, supporting One Fiserv integration
• Provide back-up product training
• Make sound recommendations with analysis that add significant benefits to the client
• Proven ability to build strong internal and client relationships
• Routinely interact with clients and internal management
• Recognize Process Improvement opportunities
• 5 + years of financial institution experience or relevant experience in applicable field
• The ability to travel up to 75% of the time, this may include weekend and holidays

Technical Support Services, Team Lead Resume Examples & Samples

• As team leader under managerial supervision, formulates/plans outlining steps required to deliver efficient and premium quality IT support to external client end-users, meeting all established service level agreements
• Document production incidents and requests according to Service Desk procedures
• Lead others or perform third-level support for end-user reported problems relating to the RPOS application
• Lead others or perform intermediate troubleshooting for hardware, software, services, and communication problems for assigned clients and area(s)
• Lead maintenance of knowledge databases to troubleshoot and service end-user reported problems and requests
• Monitor end-user reported problems to identify potential areas requiring further intervention, and communicate to appropriate personnel
• Perform technical testing of technology solutions
• Review and update technical support documentation to ensure information is complete and accurate
• Train end-users on basic functional use of RPOS application
• Collaborate with third-party vendors to resolve software/hardware problems and disputes
• Lead others and participate in applicable phases of projects involving installation, configuration, testing, and deployment of new hardware and software
• Communicate status of each phase for assigned projects to management on a scheduled basis
• Generate ongoing reports showing performance and tracking SLA

Support Services Associate Resume Examples & Samples

• Reconciles account status using invoicing and payment activity analysis
• Reconciles refund status using invoicing, payment, adjustment and receipt write off activity
• Review pending adjustment requests for accuracy and adherence to current policy standards
• Researches and reconciles misapplied payments
• Respond to invoice / statement requests
• Assist Collections floor and Credit department as needed
• Assist with metric gathering as needed
• Special projects and other duties as assigned or requested
• Performs reconciliations for assigned accounts to maintain accuracy
• Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues
• Communicates via email, letters and phone conversations with customers concerning account status
• 2 + years of credit/collections experience (preferred but not required)
• High level of organizational skills, integrity and accuracy
• Strong communication skills with excellent written and verbal communication
• Strong attention to detail, analytical and problem solving skills
• Good interpersonal skills working with internal and external customers
• Proficient in Microsoft Office Suite (Word and Excel) plus proficient in use of Oracle (preferred)
• The ability to prioritize workload and meet tight deadlines
• Must be a self-starter, able to work independently as well as be part of a team
• Maintain all equipment and tooling related issues (i.e., ordering, check-in and out, IPT tooling procedures, measurements, repairs, and cradle-to-grave documentation)
• Manage the equipment manual files for Pharmaceutics
• Coordinate calibrations of small equipment with the Calibration Department
• Coordinate calibrations of Metal detectors used by pharmaceutics
• Assist in managing the disposition of OOT/OOS notifications for Pharmaceutics
• Troubleshoot metal detectors when needed
• Identify and report cGMP compliance issues as necessary
• Assist to train and mentor new associates as necessary
• Assist manufacturing associates with troubleshooting issues related to tooling
• Maintain knowledge of current manufacturing equipment that uses tooling
• Lead tours and client audits of the tooling areas as necessary
• Provide back up support to all areas within the Support Services Group as necessary
• Assist in the planning/implementation of procedural changes related small equipment and Support Services
• Safe operation of electric forklift and related equipment
• May be required to occasionally work beyond the standard work day and on occasion be asked to work over a weekend
• A High School Diploma or GED is required
• Associate’s or Bachelor’s Degree is preferred
• Selected incumbent will be expected to remain flexible and to efficiently multi-task in a fast-paced and demanding work environment
• Working knowledge of pharmaceutical manufacturing equipment is required
• Ability to read and follow company SOPs, cGMPs and GLPs will be required
• Ability to follow the safety guidelines is required
• At least 3 years of related experience is preferred
• GMP experience (whether in pharmaceutical or other GMP-based role) is preferred
• Attend training and department meetings as necessary
• Meet deadlines according to agreed timeframes and communicates adjustments as needed
• Clear understanding of related SOPs, cGMPs and GLPs as necessary to accomplish daily tasks
• Adhere to company policies
• Communicate clearly with internal and external clients, both verbal and written
• Listen carefully to others and responds appropriately
• Demonstrate flexibility in organizing work and priorities
• Good organizational skills relating to management of associates daily activities
• Adequate Problem Solving Skills and Decision making skills to identify and solve work related issues

Support Services Program Manager Resume Examples & Samples

• BA/BS degree in business, marketing or a related discipline
• 3+ years of technical support role responsibilities
• 3+ years of proven project/program management experience
• Knowledge of various Pay for Support/Service Revenue Generation Models including

Transaction Support Services Administrator Resume Examples & Samples

• Perform manual application entry using @Oncefinance, A2B, and ATS systems
• Processing of rebate payments to vendor partners and end users
• Re-booking of transactions
• Documentation and processing of Transfers & Assumptions
• Tax exemption certificate administration and reconciliation
• Contribute to development and coordination across the Application to Booking process
• Complete tasks as assigned
• Assists department staff with clerical activities, including development and maintenance of documentation and online resources
• Responsible for providing instructional technology support, via phone or online ticketing system, to members of the University community that contact Instructional Technology and eLearning Solutions (ITeS)
• Obtains and conveys concise problem information for external and internal service personnel, employing effective customer service skills
• Responsible for all aspects of content migration for educational courses from within and outside the Learning Platform, including: preparing courses for migration, exporting courses, importing courses, post-migration clean up and organization, tracking the progress of the migration, and obtaining faculty sign-off
• Assists in the development and maintenance of documentation and online resources for eLearning applications
• Knowledge of various Pay for Support/Service Revenue Generation Models including: Event-based (Pay per incident, deployment/installation, training, consulting, etc.) and Time-based (Break/fix maintenance and support contracts)
• Proven expertise in process mapping, work flow design & requirement/story documentation
• Good understanding of enterprise hardware, software, and service technologies/ecosystems
• Solid understanding of business finance principles and project budgeting
• Strong customer orientation, communication, and stakeholder management skills
• Superior data organization/analysis skills using Excel and PowerPoint
• Success in a matrix environment requiring strong influencing
• Experience collaborating cross functional and cross Geo teams
• Independent work organization and project initiation
• Flexibility in work schedule to support worldwide teams
• Previous customer service or technical support experience
• Project Management Professional Certification
• Experience building and/or leading a pay for support/service revenue generation program
• Experience reviewing/negotiating services contracts
• Business development and/or go-to-market experience
• Technical degree with the ability to understand high-level functionality of a broad range of Intel technologies and solutions
• Understanding of various business models and customer types
• Six Sigma or equivalent process management experience

IT Manager of Support Services Resume Examples & Samples

• Detailed understanding of end user support methodology
• Must have working experience building support assessment tools and measuring support team performance against those goals
• Strong customer relationship skills, consensus building skills, and ability to establish effective working relationships in a diverse environment
• Demonstrated ability to lead, motivate, and develop staff
• Preference to those with knowledge and experience leading technical user support groups in a higher education environment
• Understanding of relevant technical knowledge and problem resolution
• Strong customer relationship skills, consensus building skills
• Ability to establish effective working relationships in a diverse environment
• Ability to motivate and mentor staff

Support Services Product Manager Resume Examples & Samples

• Product planning to drive profitable growth by identifying high-margin market opportunities, prioritising products for maximum return and ensuring resources are focussed on priorities
• Product Service introduction to focus on quality & predictable product outcomes, minimising time to market and using resources efficiently
• In-life Product Management to optimise financial return to DD, optimise client value & customer experience to drive volumes and ensure cost-optimised operations
• Product retirement: Withdraw unprofitable products, Protect revenue via pro-active client migration and Redeploy assets and resources to more profitable product
• Service Catalogue Management to ensure clear process and governance over the Service Catalogue, ensure accuracy and completeness of content and status information, maximise adoption and usage of the Service Catalogue and drive development of catalogue capability and provide overall leadership on the overall approach
• Extensive experience in a Product Management or related role within an ICT environment
• Experience of working with technical support and maintenance or related services
• A good understanding of IT operations and product offerings similar to those offered by Dimension Data
• Experience working with MS Office applications and SharePoint
• Knowledge and understanding of IT industry environment and business needs
• Proactive individual able to work within a team environment, contributing to its success
• Excellent understanding of and experience with ITIL in a service provider context
• Possesses very good analytical skills
• Able to tackle problems systematically and display excellent attention to detail
• Good Commercial knowledge
• Demonstrates excellent documentation skills, in particular for product planning, business requirements definition and process management and definition
• Excellent understanding of and experience with ITIL
• Excellent knowledge of support and maintenance services across all technologies covered by DD business units (Networking, Security, Data centre, Collaboration & Communications, End user Computing)

Client Support Services Processor Advanced Resume Examples & Samples

• Process administrative tasks with limited or no supervision
• Ensure service levels are followed when prioritizing, and adjusting tasks as needed
• Direct interaction with external/internal customers and team members regarding processes and issue resolution
• Communicate process improvements to Leadership
• 2-3 years’ experience in related role
• Experience in Microsoft products
• Excellent organizational skills
• Excellent customer and quality focus
• Required to multitask
• Working Knowledge of defined contributions (401K) is preferred

Voice System Enterprise Support Services Technician Resume Examples & Samples

• Demonstrated experience with Polycom redundant video conferencing bridge, video gateway and gatekeeper
• Demonstrated experience with Cisco networking technologies
• Demonstrated experience with SIP, H.323 and H.320 network protocols
• Demonstrated experience using Microsoft OCS/LYNC
• Demonstrated experience with Riverbed WAN accelerators with IP based video-on-demand (VOD) and live content
• Ability to install and configure COTS products and services such as Conference equipment; Section 508 equipment; terminal sets, etc
• Associates Degree and/or 5-15 years of related work experience

Operations Manager Lodging Support Services Resume Examples & Samples

• Motivational leadership of team in a call center environment supporting Thai and Laos languages
• Continuous improvement of processes and workflow analysis
• Ongoing training, career path development and soft skills/employee development of Lodging Partner Associates
• Drive to meet all performance metrics – average handle times, low abandonment rate, Partner Resolution Rate and excellent customer service
• Developing communication plans to ensure key stakeholders are kept apprised of status and issues
• Advocate for Lodging Operation teams: ensuring issues are escalated, tools and resources are made available; removing barriers and obstacles preventing Lodging Partner Associates from successfully completing their work assignments; escalating to suppliers and internal client teams to bring satisfactory resolution to system (technology or human) failures
• Successful call center agent management experience required
• Proven successful track record managing operational or call center teams
• 3-5 years experience in leading diverse teams
• Strong analytical skills including trending, forecasting, financial and performance management
• Experience leading and managing cross-functional teams
• Demonstrated ability to work autonomously
• Positive, solution-oriented attitude

Wintel Technical Support Services Engineer Resume Examples & Samples

• ***Two years minimum experience of working with Microsoft Windows based server technologies.*****
• Symantec Backup Exec, Symantec NetBackup, Arcserve
• Disaster Recovery of Windows Servers
• *Desirable Skill***
• Competent in the use of Remedy Service Desk for Incident and Change
• Familiar in the use of CGI standard capacity reporting tool, ACP
• McAfee, Symantec and Sophos AntiVirus in an Enterprise environment (2000+ AV clients) and competent in the use of their respective Management Consoles
• Windows Server 2008/2012
• VBScript, Powershell
• Microsoft Exchange Server 2000/2003/2007/2013, Blackberry Enterprise Server
• Mimesweeper & Secure Email Gateway
• Citrix Presentation Server, Windows Terminal Services
• Microsoft Virtual Server, VMware ESX Server 3.x upwards
• Installation and support of Microsoft Hyper-v 2008
• Enterprise Vault
• MCP in any of the Microsoft Technology areas listed above
• MCSE 2000 / 2003 / 2008

Technical Support Services Resume Examples & Samples

• Develop the rapid assessment of current information and data management systems and appropriate strategies/systems for the national response by producing the following deliverables; Emergency Multi-sectoral Coordination Framework; and, Communication Strategy and Guidelines on national disasters including operationalization
• Develop and Operationalise the National Drought Early Recovery Framework with an Early Recovery Plan
• Ensure enhanced national, regional and constituency capacities for the execution and operationalizing of the early recovery strategic plan through training
• Develop the UNCT Drought Recovery and Resilience Programme
• Develop innovative mechanisms for information sharing and knowledge management for documenting best practices
• Minimum 3 years of working experience in the environment of climate change adaptation and/or water sector
• Demonstrated expertise in programme/project management for results
• Extensive knowledge of climate change adaptation issues, in particular in the water sector

Extracorporeal Life Support Services Program Coordinator Resume Examples & Samples

• A minimum of 5 years critical care nursing care experience
• A minimum of 3 years of ECLS/ECMO nursing experience
• Demonstrates leadership and creativity to guide others through change and to new levels of understanding
• Demonstrates ability to write and publish in professional journals and text
• Proficient computer skills in Microsoft Office as well as Internet access and utilization
• Valid California Registered Nurse License
• Valid ACLS and BLS training

Executive Director Patient Support Services Resume Examples & Samples

• Develops strategy and growth business/marketing plans in conjunction with executive leadership
• Attracts, builds and maintains innovative and compelling retail vendors to our facilities making them a destination for retail offerings
• Monitors industrial and national trends and forecasts to develop priorities aimed towards growth objectives
• Develops and implements policies and procedures which guide and support the provision of services and meet all productivity plans
• Creates a culture of continuous quality improvement in service delivery and innovation
• Creates a culture and environment that attracts, develops and retains qualified employees/associates
• Creates a shared vision with staff and demonstrates the ability to articulate it clearly
• Develops, energizes and motivates staff through example, coaching, and teaching
• Leads department's financial planning
• Develops sound budgets and achieves financial targets
• Ensures that department operations comply with applicable regulatory and accreditation standards
• A minimum of 15 years' experience
• A Master's degree and a minimum of 10 years of experience may offset the Bachelor's degree and 15 years of experience requirement
• Demonstrated ability in providing leadership, vision and direction with multi-site responsibilities
• Preferred candidate will have expertise with transformation vendor management attracting high end retailers offerings
• Experience centralizing and rebranding enterprise PSS offerings strongly preferred
• Strong communication and analytical skills are required

Consumer Banking Default Support Services Specialist Resume Examples & Samples

• 1 year default of mortgage/banking related experience or applicable lending industry experience
• Previous experience working in a production driven environment
• Strong background multi-tasking and prioritizing
• Default experience
• Experience using Channel Link and/or Starcos
• Under general direction, this position ensures efficient operation of Facilities Call Center support, work order processing, vehicle rentals, purchase requests, fuel card administration, PowerPoint presentations, team and departmental meetings, and reporting for key performance indicators
• Supports the development and ongoing maintenance of Facilities documents for the Quality Management System
• Acts as an information source for the Admin Services team
• Tracks progress on work assignments delegated to others
• Determines and administers the appropriate action to incoming requests
• Assists in developing, implementing, and monitoring of department policy and operating procedures; provides input to programs and processes for training personnel
• Participates in continuous improvement activities for the Facilities Support Services Department
• Gathers, compiles and reports information as needed. Plans, schedules, reserves and coordinates meetings and briefings as needed
• Utilizes MS Office Suite and other applications
• Maintains the strict confidentiality of sensitive information
• Typically requires education/formal training equivalent to the completion of an Associates degree and five or more years of progressive experience in office administration
• Equivalent professional experience may be substituted in lieu of education
• Must have considerable knowledge of office administration principles, theories and concepts as well as an understanding of the organization and its products
• Must possess: (1) the ability to complete moderately complex administrative functions; (2) the ability to organize, schedule and coordinate workloads to meet established deadlines and milestones; (3) strong organizational and verbal and written communication skills to accurately document and report findings; (4) strong interpersonal skills to effectively interface with all levels of employees including senior and executive management; (5) the ability to utilize independent judgment in resolving issues with tact, discretion and diplomacy; (6) the ability to maintain the confidentiality of sensitive information; and, (7) strong computer skills
• The ability to work independently or in a team environment is essential, as is the ability to work extended hours and travel as required

Manufacturing Technician Support Services Resume Examples & Samples

• Prepares components, buffers and other solutions
• Completes in-process analytical testing as needed to confirm suitability of formulated solutions
• Acquires knowledge and skills to perform a variety of Support Services tasks
• Accurately documents data and completes batch records and forms
• Operates production equipment
• Reliably executes SOP's and batch records
• Writes deviations and out of specification manufacturing investigations for executed production batch records
• May cross train on all Support Services functions

Global Managed & Support Services Resume Examples & Samples

• Coordinates departmental and cross-functional teams, focused on central service delivery operational initiatives
• Manages projects from inception to completion (or transition), including tracking and evaluation of project performance
• Ensures that projects are completed on time and within budget
• Participates in project review and status meetings, and communicates project status
• Utilizes project management methodologies to ensure maximum project effectiveness
• Motivates project team to ensure optimal performance
• Leads large programs or portions of very complex programs. Directs and coordinates the work activities of project team
• Conducts needs assessments and requirements gathering
• Defines and develops program scope, objectives, detailed plans, budgets and metrics for large projects and/or portions of complex projects
• Develops forecasts and proposes responses to variances and trends with the project
• Monitor project execution to ensure all obligations are met
• May pursue contract variations, when appropriate
• Responsible for adherence to program plan and budgets for large projects
• Recommends corrective actions and implements changes
• Identifies and mitigates risks; develops and implements risk mitigation plans
• Procures internal and external resources
• Allocates project staff with required competencies to meet project objectives.Primary interface to internal teams
• May manage challenging vendor relationships
• Responsible for direct communication to relevant senior stakeholders
• Identifies and manages program enhancements and process improvements
• Conducts project reviews through the life of the project
• Bachelors Degree
• 5+ years of Project, Program or Portfolio Management experience
• Significant experience in Agile processes and Agile portfolio management and methodologies
• Must be able to lead and coordinate global teams, manage and mitigate risks, track budgets, etc
• Experience with change management, deployment and institutionalization of new tools
• Ability to think outside of the scope of responsibilities and take initiative
• Strong communication and leadership behaviors as well as project and portfolio management skills
• Must be a self motivated team player able to work effectively with general guidance toward objectives
• Must be able to obtain background clearance as required by government customer
• Bachelors Degree - 5+ years of Project Program or Portfolio Management experience - Must be able to obtain background clearance as required by government customerWant to create a job search agent? Send this job to a friend

Senior Coordinator, Customer Support Services Resume Examples & Samples

• Responsible for specialized and complex order processing as assigned, including but not limited to coordinating of shipping and delivery of product and collaboration with distribution center and transportation to meet customer requirements while optimizing for cost of service
• Resolve customer discrepancies relating to data integrity, shipping issues, and trade pricing/promotional management
• Provide coverage during operational customer service hours
• May need to provide after-hours coverage for Customer Support Services
• Initiate the return goods process, issuing the call tag and tracer if needed and then partner with the appropriate returns team to resolve the customer issue
• Suggest and lead continuous improvement projects, continually expand skillset and follow industry trends
• Attend/Initiate(lead) internal meetings as required
• Accurately and timely capture information from customer inquiries
• Maintains detailed records in compliance with applicable regulatory bodies such as but not limited to GMP, SOX, DEA, FDA, PWC, safety and environmental requirements
• Responsible for reconciling, validating, entering, and editing Specialty orders, such as controlled substance orders, to be in compliance of all applicable federal, state, and local laws and regulations
• Maintain and update SOP and processes as requested
• Complete all trainings within a timely manner and within specified due dates
• Process requests for deviations utilizing the appropriate systems and notify the appropriate stakeholders
• Participate in and lead as appropriate preliminary investigations for CSS generated deviations
• Identify and alert the appropriate teams upon awareness of altered shipment, potential fraud, medical event, complaint or any other defined escalations within a timely manner and per regulatory and compliance guidelines
• Responsible for pulling and analyzing daily, weekly, monthly and annual reports as assigned
• Alerting the appropriate teams of any deviations or trends and taking the appropriate actions
• Manage and balance key business relationships with passion and understanding of customer expectations and internal policies/requirements
• Demonstrate and inspire the behaviors that reinforce Our Credo
• Create a trusting, collaborative, and ethical work environment and engage in transparent and constructive conversations
• Maintain the highest standards of quality, compliance and accountability
• Champion programs and initiatives that support our environment and communities
• Develop insights into the needs of our patients, customers, markets and communities
• Forge internal collaboration across all levels of the enterprise
• Drive innovation by anticipating and shaping industry and market changes to advance health care globally
• Challenge the status-quo, lead and adapt to change , and take and manage risks
• Serve as subject matter expert within functional area
• Demonstrate leadership and proven ability to develop and maintain effective business partnerships
• Minimum High School Diploma or equivalent required, with college degree highly preferred
• Minimum of four (4) years’ related overall experience and minimum of two (2) years of customer-focused experience required
• Business knowledge of other functional areas such as Sales & Marketing, E Commerce and/or Finance preferred
• Strong analytical and problem solving skills are required, working knowledge of PE methodology and/or certification preferred
• Proficiency in MS Office and Internet Navigation, with ERP systems and MS Excel pivot tables and VLookups preferred
• Experience working in real-time environment, managing competing priorities and deadlines preferred
• Must possess excellent organizational, verbal and written communication skills
• Must be able to work independently
• Must be able to utilize specialized software and customized programs to meet business needs
• Requires ability to work the operational hours between 8:30am and 5:15pm, providing after-hours coverage as needed
• This position is located in Piscataway, NJ and will require less than 10% domestic travel
• Must be able to work well in a team environment and possess excellent collaboration skillsCustomer Service
• Strong Service orientation, with excellent interpersonal and collaboration skills
• Excellent troubleshooting skills and overall general knowledge of Information Technology including but not limited to: delivery and management of training, service, and support services; desktop and application management; networking; A/V support; and course management systems, among others
• Intermediate to advanced skills in the use of Windows-based software, including web internet software, browsers, and the Office Suite of products
• Ability to work in a highly dynamic environment and to handle multiple priorities simultaneously
• Ability to work proficiently in both PC and Macintosh environments
• Experience providing end-user support in a fast-paced dynamic environment with rapidly evolving technologies
• Knowledge of higher education and experience working in an university computing environment
• Have 1-2 years experience interacting with and/or supporting Citrix Technologies such as XenApp and XenDesktop
• 1 or more years of experience in providing direct patient care or patient care support services is required
• 1 or more years of recent (within the last two years) experience directly supervising staff is required
• Prior experience working as a supervisor in a health care setting is highly desired

Support Services Resume Examples & Samples

• Consultative ITSM knowledge and experience with enterprise sized organizations
• Service Desk operational knowledge & hands on working experience
• Executive level facing communication skills
• Strong ITSM tool experience - ServiceNow a big plus
• Relationship Management
• Scope Management
• Risk Management
• Communication Management
• Human Resource Management
• 8 to 10+ years of Service Delivery leadership experience in a Service Desk and/or Desktop Support capacity
• Need to live within commuting distance of the Lansing, MI area
• Experience managing service operations within an ITIL based IT organization or similar structured environment
• Experience in managing or working within a complex, large scale enterprise

Customer Support Services Rep Resume Examples & Samples

• Carries out responsibilities in accordance with the organization?s policies, procedures, and state, federal and local laws
• Communicates with customers via telephone, email, fax or in person, and receives product orders and general inquiries
• Monitors and provides updates to the customer master group
• Investigates customer complaints concerning billing of products, shipping errors, and damages, referring quality complaints to designated departments for investigation
• Interfaces with other departments in the processing of any customer related issues
• Assists customers with requests for and the processing of returned goods
• Complies with Company policies and procedures, including safety rules and regulations
• Current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA), and other regulatory requirements
• Standard office procedures, practices and protocols
• Sales, contract administration and customer service principles and practices
• English usage, spelling, grammar and punctuation. ? Current Company policies and procedures, including safety rules and regulations
• Computer systems and software applications, such as Microsoft Office
• Proficiency with 10-key data entry
• General office experience including filing and copying
• Achieving goals, objectives and practices for effective, efficient and cost effective management of allocated resources
• Interpreting and closely following instructions and procedures. ? Participating in a full range of Sales-related support services
• Typing and keyboarding with a high degree of accuracy
• Writing and composing business correspondence
• Working under time constraints and in pressure situations
• Communicating clearly and concisely, both orally and in writing
• Establishing and maintaining effective relationships with individuals contacted in the course of work
• Operating computer systems and software applications, such as Microsoft Office, specifically MS Word and Excel
• Representing the Company professionally, effectively and efficiently
• General Customer Relationship Management (CRM) application knowledge
• Organizational skills and time management
• English usage, spelling, grammar and punctuation
• Current Company policies and procedures, including safety rules and regulations
• Interpreting and closely following instructions and procedures
• Participating in a full range of Sales-related support services. Typing and keyboarding with a high degree of accuracy

Support Services Analyst Resume Examples & Samples

• High School Diploma required with a minimum of three years experience working as DoD or DoE Industrial Security Specialist, Facility Security Officer or related position
• Active Secret or Top Secret security clearance or active Secret/Top Secret security clearance within twenty-four months preferred
• Must have a DoD Defense Security Service FSO Certification
• Prior COMSEC Manager or Custodian with current knowledge of NSA/CSS Policy Manual 3-16
• Expert level proficiency skills in use of MS Word, Excel, Access, PowerPoint and Project
• Able to maintain eligibility for a Department of Defense Secret level clearance
• Extensive knowledge of the National Industrial Security Program Operating Manual (NISPOM) preferred

Laboratory Support Services Coordinator Resume Examples & Samples

• Oversees the daily operations for area of responsibility including allocation of work assignments and general work flow, ensures production proceeds on schedule and meets established quality standards
• Controls costs by monitoring personnel utilization, overtime, and material usage
• Recruits, trains, and ensures competency of staff to support the complex processes of a high volume reference laboratory
• Participates in the implementation of departmental Total Quality Management
• Assists in designing and monitoring department quality indicators
• Researches and responds to questions/problems and/or special requests which may require communication with physicians, facility laboratories, supervisors and outside reference laboratories
• Participates in department, intra-facility and inter-facility level-projects which help the regional laboratory achieve its goal of providing quality service and client support in a cost effective manner
• Collaborates with key stakeholders in developing plans for new outreach programs or transfer of work, develops timelines, monitors milestones to achieve service expectations, and coordinates resources to support new processes and programs
• Serves as liaison to RILIS for ongoing and new issues
• Implements secondary laboratory information systems with RILIS to accomplish total specimen management
• Minimum five (5) years of experience in high volume clinical laboratory required
• Minimum three (3) years of previous supervisory/lead position required
• Minimum three (3) years of previous experience in the service area, (e.g. Specimen Management)
• Bachelor's degree in clinical lab/computer science OR four (4) years of experience in a directly related field preferred
• Previous experience processing blood samples and extracting DNA from saliva and blood strongly preferred
• Experience using automated liquid handling instruments
• Ability to Read and comprehend detailed protocols, short correspondence and memos

Support Services Clerk Resume Examples & Samples

• Process Medical Records request and send to requesting party which may include pulling, mailing, faxing or uploading the records. Printing and mailing documentation requested by the payor, attorneys or other organizations
• Processing IPLAN changes as directed
• Distributing correspondence/mail within the functional area
• Distributing supplies within the functional area
• Accumulating documentation for meetings as instructed
• Support work from home employees with any printing and mailing needs
• Pull any required screen shots for Charity Audits, Legal request, etc
• Producing/distributing reports within the functional area as directed
• Maintains productivity and QA standards
• Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"

Associate Director, Global Support Services Resume Examples & Samples

• Define and specify processes, tools and systems used in customer support through service. Ensures current processes are in-line with industry standards, trends and practices and are cost competitive
• Organization of a Global Service structure (direct and indirect), Technical Support, Service Training and documentation, along with the warranty process and tracking
• Collaborate with other leaders within the business to develop and implement process improvements, customer support policies, strategic plans and objectives
• Accountable for operational performance and results of team as measured by KPI’s
• Manage the coordination, implementation, administration and execution of support programs, including personnel, communications, product transitions and performance metrics/standards. Ensure that technical support programs are, current and able to support existing product line upgrades and new product releases
• Participate in short and long term planning for assigned area (e.g. capacity, systems implementations and product transitions)
• Ensure that all issues are escalated and communicated as appropriate in accordance with policy and procedures including providing an early warning of potential issues and plan to mitigate/avoid
• Interact seamlessly with all levels of management within the company and customer companies. Negotiate and influence on matters of significance involving escalation management and Customer First initiatives
• 7-10 years functional
• 4-6 years managerial

International Technical Support Services CDC Resume Examples & Samples

• Advance degree in Public health or equivalent
• CDC Global Health programs experience is required
• Minimum 7 years of experience in Health Systems Strengthening in HIV/AIDS
• Minimum of 7 years’ experience in Infectious Diseases
• Experience in HIV AIDS required
• Experience in Global Health Security & Emergency Response
• Experience in care and treatment of Neglected Tropical Diseases
• Experience in Tuberculosis required
• Experience in CDC reports, and reporting requirements

Director, Direct Sales & Support Services Resume Examples & Samples

• 5+ years building and managing an Inside Sales organization in a technology driven business
• 5+ years hands-on Sales experience with assigned Quotas
• 3+ years building, managing or working in Customer Service, Technical support functions
• Mindset of a General Manager, ability to think strategically regarding People, Processes, Systems
• 7+ years of total work experience with at least 3+ years managing multiple functions including sales
• 3+ years in Consumer Technology businesses e.g., Home Automation, Electronics, Smartphones
• Combination of startup and large company experience a strong plus
• Experience starting up and managing multi-function sites for large, global companies
• Experience in Residential Solar inside sales or direct sales to homeowners
• BS in a technical field

Manager, Lodging Support Services Resume Examples & Samples

• Manage the day to day activities of a team of Lodging Partner Associates
• Partner with peers and manager to insure departmental metrics are achieved
• Manage agent performance including evaluating, monitoring, and tracking performance
• Handle escalated customer issues as needed
• Perform audits on guest relocations, hotel absorptions amounts, and guest compensation
• Maintain team attendance guidelines; escalate discipline as needed
• Provide recruiting and training support as needed
• Provide ongoing feedback, training, and development to team
• Identify and recommend process improvements as needed
• Be highly effective in managing multiple projects simultaneously
• Calibrate daily with peers, trainer, and manager to ensure consistency in processes and

Support Services Operations Manager Resume Examples & Samples

• Human resource duties
• Developing and maintaining budgets
• Ordering and dispersing of materials
• Organization of teams and jobsites
• Scheduling of jobs
• Developing and adjusting processes and procedures
• Maintaining quality of work
• Working closely with the Client Relations Manager on property and client management
• Maintaining and developing relationships with teams, co-workers, and clients
• Leadership Organization Team member management Communication Decision making Time Management Multi-tasking Result Oriented Team player Self-motivated Mathematical thinking Up to date technology Horticulture and industry specific experience Trustworthiness
• Minimum one year experience in customer service, telephony, or information technology support required Technical Knowledge Based on departmental need the following may be preferred
• Minimum 1 year experience working with Windows operating systems required
• Minimum 1 year experience working in UNIX operating systems preferred
• Minimum 1 year experience with SQL queries preferred
• Minimum 1 year experience with PHP or other programming language preferred

Support Services Administrator Resume Examples & Samples

• Achieves the optimal performance of facilities. Plans, develops and implements support services that achieve area business goals and objectives. Identifies, implements, and evaluates best practices, including systems development and cost-effective operations standards and focuses on prevention, intervention and identification of issues and problems prior to impact on operations
• Effectively manages budgets that are designed to maintain, remodel and secure the facility assets of the Area
• Directs the development and implementation of standards for plant operations, maintenance, safety, and enhancement of work and member space, building, grounds and equipment. Collaborates with service area constituents to structure support services that promote a high degree of internal customer satisfaction and the implementation of best practices
• Works closely with Regional and local departments to champion and implement organization-wide initiatives. (e.g., Workplace Safety, Revenue Enhancement, Business Continuity, Supply Savings). Works with Regional Financial Services and the Area Finance Officer to ensure all Area capital assets are tracked successfully. Works with staff of the National Facilities Services Department to plan, design and implement plant maintenance and large scale capital projects that adhere to organizational standards, are delivered on a timely basis and meet established budgets
• Participates in Area Management Teams that create and track long and short term business goals. Works with the Business Strategy & Finance and Materials Management departments to assure that all procurement activity adheres to organizational policies, procedures and financial standards
• Develops and revises standards for all Support Services departments as identified by regulatory agencies. Coordinates facility visits with authorities having jurisdiction over the Kaiser facilities including OSHA, DOH and The Joint Commission inspection
• Develops, coaches and manages a staff dedicated to providing professional expertise and a high degree of customer service
• Actively collaborates with our Labor Partners to create a professionally satisfying work environment by assuring that our managers and staff are working within the parameters of the KP National Labor Management Partnership Agreement
• Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees
• Minimum five (5) years of facility and support services operations required
• Minimum five (5) years of supervisory/management experience
• Experience in business administration, public administration or related field
• Minimum five (5) years of facility and support services operations experience in health care environment preferred
• Practical experience in facility management, construction administration and project management
• Minimum of five (5) years of supervisory/management experience
• Certification from ASHE, ASHES, AAE or IFMA preferred
• Bachelor's degree in engineering or related field preferred

Team Leader Within Distribution Support Services Resume Examples & Samples

• Helping to extend our Distribution Support Services by collecting information on distributors, assessing the risk and performing all necessary tasks to ensure a proper due diligence on the distribution networks of our clients (KYD)
• Calculating, reporting and payment of retrocessions and other fees payable to distributors and placing agents
• Ensuring timely and accurate Management Information System (MIS) reporting to management companies, global distributors and clients
• Executing and monitoring the dissemination processes of fund documents
• Answering, escalating and co-ordinating with involved parties all matters and queries related to the DSS function
• Aligning with the team members to ensure work is performed in accordance with procedures
• Liaising with internal and external stakeholders
• At least 5 years of experience in Distribution Support and/or Transfer Agency related administration services in the financial services industry
• Fluent in English, German and French ; Luxembourgish being considered as an advantage
• IT/digital literacy, basic knowledge of databases and financial services applications
• Ability to organize daily tasks efficiently
• Rigorous and autonomous way of working
• Qualities of a team-player and a self-motivated personality
• Precision and attention to detail as well as a solution-oriented approach to work
• Readiness to work in a fast-paced environment efficiently and independently

Manager of Business Support Services Resume Examples & Samples

• Leads a cross-functional team to provide application set-up and support. Ensures that team members are knowledgeable in all Appeal and Grievance solutions, including iCARE, ETS, STARS and A&G Navigator
• Serves as primary resource to business leaders in all areas related to A&G application support
• Liaison with SSMO to provide primary A&G application knowledge and support intelligence and assist in troubleshooting application issues
• Develops staff to ensure internal bench strength, as well as engagement and retention of employees. Ensures that staff is well trained on all Appeals & Grievance (A&G) processing rules/guidelines and system functionality so as to be effective in working in an enterprise-wide support environment
• Serves as a member of the A&G Business Solutions Leadership team, proactively guiding activities relative to anticipated A&G application support needs
• Ensure standardization of user profiles and computer images across the needs of the relevant line of business
• Determine new software or access requirements, and assist in managing deployments
• Evaluate risks to any new software or software upgrades against current A&G images or processes
• Document application and version dependencies for A&G staff
• Provide system training as necessary, including development of system specific training tools and materials

Business Process Consultant Membership Administration Systems & Support Services Resume Examples & Samples

• Process Architecture: Designs complex processes and reviews the work of less senior analysts/consultants
• Performance Management&Control: Defines, develops and evaluates performance metrics to establish process success, and may participate in working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable measures of success
• Reviews data post- implementation to measure success; participates in defining standards of improvement success
• Partners with management, project champions, and process owners to align process improvement initiatives with business objectives
• (For Six Sigma Black Belts): May track progress ofSix Sigma Green Belt consultants and newly certified Black Belt Consultants in Lean/Six Sigma initiatives

Senior Manager Support Services Resume Examples & Samples

• Provides leadership by projecting a positive attitude, and providing learning incentives
• Responsible for assuring users are provided efficient and timely first and second level support on a 7x24 basis
• Performs staff scheduling to ensure Help Desk coverage 7x24x365 within the USA, Canada and coverage of international locations in the United Kingdom, Australia, Latin America and China
• Manages the Help Desk associates including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities
• Provides support for administrative tasks and projects relative to the desktop, wide area network, local area network, work at home and call center functions
• Monitors problem management database and follows up with assigned personnel to ensure timely resolution of problems
• Maintains a central source of information enabling Help Desk associates and support technicians to recover outages with minimal disruption to expected service levels
• Invokes problem escalation procedures to coordinate recovery
• Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found
• Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department
• Ensures that decisions made to improve the overall customer support of the Help Desk are continually carried through
• Coordinates training requirements of Help Desk personnel
• Contributes to departmental productivity and development objectives by participating in training programs
• Accurately communicates pertinent information. Assists in the development and implementation of quality improvement programs for assigned department(s)
• Solves problems and makes decisions on a daily basis relative to Help Desk responsibilities. Ensures that effective Help Desk representation takes place for the coordination of work processes and projects with other departments and divisions
• Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service
• Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service
• Maintains competency and enhances professional growth and development through continuing education and conferences
• Serves as the around-the-clock contact for all related support issues, providing advanced first level technology support
• Meets with technology technicians, attends seminars and reads industry related publications to remain abreast of technology advances
• Remains on-call during off-peak hours to respond to support service issues
• Demonstrates strong customer empathy and service skills
• Demonstrates strong written and verbal communication skills required to present department plans and activities to individuals and groups throughout the company
• Speaks to individuals or groups of people with poise, voice control and confidence
• Responds adequately to inquiries or complaints
• Applies principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions
• Applies common sense understanding to carry out instructions furnished in written, oral or diagrammatic form
• Deals with people beyond giving and receiving instructions maintaining effective working relationships
• Performs under stress, dealing with persons acting under stress and adapts when confronted with emergency situations
• Qualifications/Requirements
• Abides by and demonstrates the division Mission – Vision – Values through both behavior and job performance on a day-to-day basis
• Adheres to and participates in Company’s mandatory HIPAA privacy program / practices and Business Ethics and Compliance programs / practices
• Reviews and adheres to all company policies, procedures, and the Employee Handbook
• Bachelor’s Degree in Technology or Business. 8-10 years progressive responsibility in support/help desk role
• Minimum 3 years of software/cloud experience is required. Demonstrated hands-on experience in help desk technologies
• Proven ability to manage in a customer-centric support role
• Working knowledge of (but not limited to): voice and data systems, Salesforce and Salesforce related apps
• Relies on extensive experience and sound judgment to plan and accomplish goals
• Understand and manage customer requirements (deliverables and environmental factors) to ensure contract compliance and customer satisfaction
• Ensure engagement methodology is followed by team from opportunity assessment to project closeout
• Financial and contractual responsibility for engagements profitability
• Explore additional business opportunities and drive future business through quality results
• Ensure Service Management Office project management methodology is followed on all client engagements
• Responsible for effective personnel management, development and mentorship of delivery manager team
• Mentor, manage and develop project team members
• Conduct mid-year, annual reviews and provide feedback throughout the year on employee performance where required
• Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies
• Effectively manage resources to ensure that operational costs are in line with revenue and profitability while maintaining coverage for upcoming projects
• Bachelors Degree in CS/IT/IS (or related field)
• 10+ years experience in information technology and/or professional services
• 7+ years in IT service management/project management providing project management and daily operational oversight within a professional services delivery environment
• Strong business acumen with the ability to develop a business case, to gather business requirements, and translate them into a customer solution when required
• Experience managing, delivering and administrating client professional services agreements including the change management process
• IT Experience: Delivery Manager, Senior Project Manager, or other leadership in consulting services delivery required. Earlier career experience as a Business Analyst, Developer, or other IT experience a plus
• In depth understanding of Services Outsourcing, PMI PMBOK. PMP and/or IAOP (Outsourcing Professional) certification a plus
• Excellent oral and written communication skills (English language), analysis and problem solving skills as well as excellent time management and organizational skills
• Demonstrated advanced project data/ risk analysis and correlation/ mitigation skills

Support Services Coordinator ALT Resume Examples & Samples

• Knowledge of Microsoft Word, Microsoft Excel, templates and computerized scheduling
• Ability to utilize and problem-solve computerized databases
• Must have basic knowledge of Medicare, MediCal and private Insurance authorization processes and guidelines
• Basic knowledge of legal and ethical procedures in a medical setting
• At least two years of administrative work in a medical setting

Equipment Support Services Senior Technician Resume Examples & Samples

• AS Diploma or equivalence
• 2 years of relevant experience in semiconductors or manufacturing or related technical field
• Demonstrated ability to operate automated or computerized systems and MS office software
• Ability to read and understand manuals and operations specifications
• Fluent in English Language – written & verbal
• 1 year of semiconductor work Experience
• Equipment or process maintenance experience in semi-conductor manufacturing

Customer Support Services Internship Resume Examples & Samples

• Proven communications skills
• Ability to research and analyze data
• Ability to manage multiple tasks simultaneously
• Sense of ownership and accountability
• Strong quality and results orientation with a proactive approach
• Ability to interact effectively at all levels and across diverse cultures
• Ability to follow guidelines and adhere to timelines established
• Currently pursuing a Bachelor’s degree in any business major or a related field
• Recommended GPA of 3.0 or above on a 4.0 scale
• Relevant coursework and/or projects
• Previous internship experience preferred, but not required
• Strong leadership, communication and analytical skills
• Established work ethic and ambition
• Process and results orientation
• Extensive community service and/or extracurricular activities
• Must be authorized to work in the United States; Cardinal Health will not sponsor students for work visas or other employment authorization
• If you are offered a position and you accept that position, the offer is contingent upon the satisfactory completion of a drug test, completion of a background investigation, and demonstrated evidence that you are eligible to work for any employer in the United States

Support Services Team Leader Resume Examples & Samples

• Provide front line supervision of team members including, coaching, work schedules, metric adherence, call monitoring, performance reviews and disciplinary actions
• Recognize potential global issues based on the type or volume of calls coming in and determine when to record and activate an upfront phone message or write and publish a communication to the field. (Breaking News document in SOS.)
• Maintain working knowledge of the store network systems, components, and the associated equipment that affect the operation of the store. This includes but is not limited to routers, switches, registers, register peripherals, pc, cabling, and wireless equipment
• Develop & maintain working knowledge of store applications to determine proper course of action for problem resolution
• Maintain familiarity with and utilize all methods of communication resources including but not limited to telephone, voice mail, email, Bomgar, and Web Chat
• Decide when escalation is required, escalate appropriately and follow-up on all open tickets until resolution is achieved, including communications with other groups within the IT department
• Provide accurate call documentation detailing specific accounts of all problems reported, symptoms identified, questions asked, and troubleshooting performed. Based on problem analysis, select the proper categorization for the issue & its resolution to ensure accurate historical & statistical record keeping
• Develop and maintain databases to aid in documentation, department history and analysis
• Analyze documented store history to identify interrelated issues that may require research and more permanent resolution
• Use knowledge & logic to determine when equipment requires service and dispatch appropriate resources for resolution
• Perform hardware & software troubleshooting in accordance with documented requirements & departmental standards to ensure technically accurate solutions. Utilize logic, knowledge of systems and experience to determine the best course of action for handling new undocumented issues
• Direct onsite technicians during maintenance & repair of equipment including hardware & software solutions
• Read field correspondence. Be able to identify when procedures or information will affect normal store operations, and communicate this to the Store Technical Support Analysts and to management
• Perform project & non-project related tasks to support departmental goals & objectives
• Maintain data confidentiality in regards to passwords and account numbers
• Demonstrate excellent attention to detail in order to keep up with special circumstances such as piloting new hardware & software at specific locations, special projects & testing, data collection requirements, and non-typical communication processes
• Assume evening & weekend after hours support
• Use and contribute suggestions for the Help Desk knowledgebase
• Perform daily administrative Team Leaders duties by maintaining and adhering to the Team Leader Run Sheet
• Act as a consultant and resource to the Help Desk Manager

Print Support Services Business Manager Resume Examples & Samples

• Owns creation and distribution of renewal information packets mined from HP’s installed base using existing tools
• Assists in the end customer sales process as time permits
• Responsible for hiring, training and coaching new Print Support Services Renewal Program sales representatives
• Interfaces with a diverse set of functions and buyers at multiple levels within customer organization
• Manage and extend process to identify customers with expiring services for renewal of the services
• Manage distribution of expiration information proposal to HP direct sales or partner lead responsible for the customer relationship
• Provide guidance and consulting to HP direct or partner sales as needed
• Manage inside sales team to contact customer to offer support extension when the HP direct sales or partner lead fail to follow through on support renewal
• Produce reporting for upper level management on renewal statistics
• Develop a process to add contract renewals to the renewal program
• Reviews account activities in pursuit of new business or up-selling opportunities
• Manage team with broad scope or impact, including setting organizational direction/work prioritization, people development, cost management, and alignment with larger business goals
• Establish individual as well as team goals and objectives focused on sales growth. Monitor and report on key metrics to ensure goals are met
• Advise management and peers on broad organizational, technical, and strategic matters of importance
• Assigns responsibilities, provides direction, leadership, and coaching, removes barriers as needed to enable direct reports to execute their roles and achieve objectives and goals
• Typically 10-12+ years in the Services Industry
• Established management background of high level individual contributors and people managers (leading teams)
• Advanced University degree preferable
• Excellent market knowledge. Need broad knowledge competitive market dynamics, business models, business strategies and processes
• Solid knowledge of HP laser and inkjet products and associated services
• Demonstrate broad knowledge of corporate organization and policies, and cross functional roles and objectives
• Strong skills in management of people and business relationships, knowledge in organizational design and planning, problem solving, managing individual and team productivity and dynamics, and excellent communication, and negotiation and influencing skills in cross-functional teams
• Must have a solid understanding of business management principles, financial expertise and strategic planning methods
• Recognized as authority in their area of expertise
• Demonstrated ability to provide thought leadership and drive change across functions. Very strong leadership, people and business management skills
• More frequent collaborative influence cross-functionally and on executive level
• Strong Sales and pursuit expertise around the qualification and development of new large/complex opportunities, business case development and consultative selling

Bsat Transition Manager Support Services Resume Examples & Samples

• Plan and prepare CDC/USDA registration (APHIS/CDC Form-1) of all containment suites in building 8100
• Assist CDC-registered Principal Investigators (PIs) and technical staff with planning for transition of all BSAT inventory and accountability matters
• In coordination with Biosecurity, develop a plan including a BSAT freezer mapping system to transition long-term BSAT and BSAT working stock materials
• Facilitate sharing of BSAT materials and reducing duplication of BSAT materials within the Institute
• Review BSAT inventory audits and make recommendations when required
• Engage BSAT inventory databases programmers to see that their needs are met
• Oversee and assist the investigators and technical staff with BSAT transfers
• Review physical inventories of BSAT materials (both long-term and working stocks)
• Assist PI’s with CDC registration and all applicable permits (CDC, USDA, DOT, etc.)
• Assist with the organization and execution of CDC/USDA inspections required training, to individuals working with Select Agents and Toxins
• Assist in the review of BSAT-related standard operating procedures
• Assist in the review of Suite specific safety manuals
• Review and assist in CDC/USDA inspection of Steam Sterilization Plan
• Prepare and assist scientific staff for all Army and Federal technical inspections involving BSAT
• Oversee deregistration from CDC/USDA of buildings 1425 and 1412 after transition of the Select Agent Program to building 8100
• Work hours may apply based on job requirements, including occasional night and weekend hours
• The candidate should have a four-year undergraduate degree (BS) in biological sciences, microbiology (Select Agents and Toxins), immunology, or related fields from an accredited University
• Advanced degree (Graduate education) is preferred
• Enrollment in the Biological Personnel Reliability Program (BPRP) for handling select agents is required and must be maintained
• Experience as Select Agent Manager and /or as Alternate Responsible Official in support of a bio surety/biosafety program to include areas such as BSAT inventory control, biosafety, regulatory compliance, environmental protection and personnel reliability program is highly preferred
• Significant biological science academic and laboratory background is desirable
• Applicants must be able to meet certification to work in biocontainment laboratories (BSL-2 to BSL-4)
• Must be a US citizen

Processing Support Services Analyst Resume Examples & Samples

• Bachelor’s Degree (Computer Science preferred) Fluent in English
• Professional communication skills (written and oral)
• Ability to work on a rotating shift schedule, i.e., night shift and day shift
• 1 to 2 year(s) experience in Financial Markets
• Mainframe knowledge in Batch Processing

Technology Support Services Specialist Resume Examples & Samples

• Deep know-how of technology support services requirements
• Bachelor level in economics or related
• Strong communication and analytics capabilities
• Excellent skills in Microsoft Office and IBM collaboration products
• Entry know-how of IBM and MVS product portfolio
• Entry project and process management skills

Business Support & Services Resume Examples & Samples

• Partner with sales leadership and identify key initiatives to align with their revenue priorities
• Enable utilization of our scaled tools and services towards client needs
• Growing and maturing new advertising solutions being offered
• Regional customization of our existing services
• Increase the adoption of our existing services
• Work with internal teams to establish best practices and procedures, monitor overall delivery of clients, and work across channels internally to ensure consistency and sharing of learning between teams
• Leverage large and abstract datasets to identify opportunities for advertisers to increase performance and scale their results to maximize return on investment
• 5 years of relevant experience
• Fluency in English (written and verbal) is required
• Solid track record of inspiring action based on data-driven insights (Advanced SQL is required)
• Experience managing online advertising campaigns and thorough understanding of major success metrics
• Desire to be a part of the constantly evolving digital ad marketplace
• Proven ability to manage multiple projects and campaigns while maintaining strict attention to detail
• Comfortable interacting with external clients throughout the lifecycle of a campaign
• Problem solving and analytical skills coupled with the ability to act independently across competing priorities
• Understanding of competing Publisher offerings, able to communicate effectively on all elements of a campaign
• Highly motivated and able to thrive in a constantly changing environment and execute in a timely fashion
• General knowledge of advertising and/or measurement methods and technologies is a plus

Manager UK Corporate Secretarial Support Services Resume Examples & Samples

• Working with and developing relationship with teams from different service lines across EY to identify and deliver effective solutions for our clients
• Monitoring changes in relevant legislation and the regulatory environment and taking appropriate action
• Responding to queries from our clients providing comprehensive and practical advice
• Organising and preparing agendas and papers for board meetings, committees and annual general meetings
• As and when required, being seconded to work directly with clients to provide technical expertise and meet agreed deliverables
• Strong interpersonal skills and the ability to work well with people at all levels
• The capability to work with numerical information, plus analytical and problem-solving skills
• A commercial approach
• Be ICSA qualified
• Have experience of managing & developing staff
• Have a good understanding & experience of UK corporate governance & statutory requirements

Consultant Corporate Secretarial Support Services Resume Examples & Samples

• Being a UK technical point person for all Corporate Secretarial matters
• Assisting with the formation of entities and UK establishments
• Delivering corporate secretarial compliance for UK entities, including drafting board minutes and resolutions, and making statutory filings with Companies House
• Advising clients on company secretarial matters and answering ad hoc technical queries
• Working with and overseeing the work of a team of administrators based overseas and working alongside them on high volume projects
• Assisting senior staff members with corporate restructuring and more complex transactional projects
• Participating in networking events
• On-boarding new clients and identifying new opportunities to support the growth of the UK portfolio
• Develop a network across the EY firm to raise awareness of the CoSec team and highlight client opportunities
• A diplomatic approach and the confidence to provide support to more senior colleagues
• Be an ICSA graduate, student or have aspirations to work towards a fully qualified status
• Have a strong interest in the company secretarial role & what it entails

Manager Global Corporate Secretarial Support Services Resume Examples & Samples

• Supervising the UK focused team members, overseeing their workload, assisting them with queries and providing technical knowledge and support
• Management of the UK compliance portfolio
• Dealing with correspondence, collating information and writing reports, ensuring decisions made are communicated to the relevant stakeholders
• Delivery of compliance work for UK companies, partnerships and UK establishments
• Taking minutes, drafting resolutions, lodging required forms with Companies House
• Involvement in corporate governance advisory projects including governance reviews, IPO preparation, board evaluations and provision of processes and procedures
• Business development activity to grow the client portfolio, both across the EY network and the UK market
• Following procedures to ensure that EY complies with its independence requirements
• Attention to detail and a well-organised approach to work
• The ability to prioritise work and to work well under pressure
• A diplomatic approach and the confidence to provide support to high level staff & board members
• Team working skills
• Integrity and discretion when handling confidential information

Senior Manager, Enterprise Support Services Resume Examples & Samples

• Bachelor’s Degree from an accredited 4-year institution
• 8-10+ years professional services experience, with specific focus in IT. (Software/Hardware vendor experience preferred)
• 5+ years management experience in relevant areas of expertise required. Technical team leadership experience
• Customer relationship management experience – large/complex enterprise, customer-facing, and executive level customer relationship and account management experience desired
• Experience in leading change
• Experience in strategic planning, business process reengineering, defining/developing KPI’s and performance scorecards
• Ability to facilitate and harness cross-team collaboration working with teams in person and virtually
• Consultative experience and demonstrable problem-solving skills – experience designing/implementing enterprise-wide technology solutions, providing business transformation services
• Able to lead, motivate and drive team to deliver high impact results
• Ability to prioritize within a high workload
• Comfortable leading within matrix and cross-functional teams
• Technical delivery or support experience preferred
• Demonstrates innovative thinking
• Understanding and application of ITIL practices. Certification preferred
• At the Senior Level - responsible for and manages a team of Enterprise Support Account Managers and Technical Relationship Managers within allocated region. Enterprise Support Account Managers are accountable for delivering technical account management, understanding customer goals, identifying and defining successes and challenges, developing and executing success blueprints, and facilitating issue resolution
• Serves as a point of escalation for incidents that require urgent action, and head off potential problems foreseen by proactively working with the Enterprise Support Account Managers and Technical Relationship Managers Responsible for the renewals of all Enterprise Support Account Manager and Technical Relationship Manager accounts within that region, while aligning with sales to support net new growth opportunities
• Responsible for the delivery of Enterprise Support Service commitments to customers and ensuring an overall high level of customer satisfaction (tNPS and rNPS) across Support services
• Ensures teams are establishing clear and open lines of communications with our Enterprise customers and implement an appropriate account governance model
• Directs the efforts of others in the achievement of the strategic and operational objectives of the account
• Ensures delivery costs are within or better than the delivery costs committed within the approved Citrix account model
• Ensures operational metrics are adhered to across the teams in a standard format
• Develops a customer-centric culture of continuous improvement and innovation
• Ensures teams are documenting and recording all activity and communication with customers over telephone and email according to departmental standards of quality and as appropriate
• Supports the development and continuous improvement of Enterprise Support Service offerings to meet the evolving needs of customers and implement best practices
• Helps mature, develop and implement standardized tools and templates for customer documentation such as welcome packs, onboarding materials, technical account plans, proactive communications and reporting
• Visits accounts as needed to ensure renewals are secured and gain feedback on the service offering
• Aligns tightly with Account team around serving customer’s needs, fulfilling Enterprise Support expectations set in the sales cycle and maintaining close customer relationships
• Developing and maintaining a broad knowledge of intelligent application switching issues and trends as they relate to Citrix NetScaler solutions
• Degree level – Bachelor’s Degree from an accredited 4-year institution
• 8-10+ years professional services experience, with specific focus in IT. (Software / Hardware vendor experience preferred)
• 3+ years management experience in relevant areas of expertise required. Technical team leadership experience desired
• Networking knowledge (L4-L7), Project management experience with proven methodologies
• Experience in strategic planning, business process re-engineering, defining/developing KPI’s and performance scorecards
• Guided by long-term objectives and business requirements
• Experience presenting and communicating with VP/CXO level executives
• Demonstrates innovative thinking and solutioning
• Customer centric professional, passionate about the customer experience

Ab-customer Support Services Associate Resume Examples & Samples

• Complete basic transactional requests as directed by customer or policy provisions
• Resolve basic questions or issues related to the disbursement of policy values
• Demonstrate accuracy in processing financial transactions and/or basic changes to customer policies based on information provided
• Verify transactions were accurately processed and provide written confirmation to customers
• Show interest & empathy for customer’s needs and send error free customer correspondence
• Actively listen to customer issues or questions when appropriate
• Demonstrate accuracy in documenting policy files in AWD and complete research in AWD & CSR in order to handle customer requests or inquiries
• Flexible and adaptable to business requirements (weekend work schedules if necessary)
• Basic PC aptitude including proficiency in keyboard skills
• Understanding of basic accounting principles
• Basic Knowledge of AB Life & Health products preferred
• Working knowledge & ability to locate information in and/or produce work in multiple computer applications,
• High school degree or GED
• 4 years of relevant work experience in a branch or operations banking environment
• Thorough understanding of branch and operational procedures and policies and an understanding of applicable banking regulations
• Proficient PC and CRT skills
• Demonstrated strong analytical, communication, interpersonal and time management skills
• Experience in accounting, banking operations and client service
• Outside vendor interaction
• Extensive knowledge of multiple department functions within SunTrust Banks, Inc., (STI) Banking Operations
• Product, processing and regulatory knowledge specifically in the area of time deposits and treasury management products

MS Office Expert, Support Services, Frankfurt Resume Examples & Samples

• You will support our Consultants by
• You have completed an apprenticeship for example as an office clerk or comparable
• You are an expert in Microsoft Word, Excel and PowerPoint, however an intense induction regarding the ERM requirements is guaranteed
• Some knowledge in GIMP and Adobe Photshop would be advantage
• Very good German skills and good English skills are mandatory
• You are a teamplayer and have an Independent and well-organized way of working

Manager of Transaction Support Services Resume Examples & Samples

• Manages transaction services engagements
• Support and strengthen private equity relationships
• Provide support to existing Wipfli clients that are acquisitive
• Analyze client financial data to identify trends, GAAP departures and operational characteristics
• Trains junior staff
• Participates in quality control
• Participate in networking and business development activities
• Ability to travel – 25% to 50% of the time
• Minimum of 4 years’ experience in financial statement audit, investment banking, private equity, corporate development or similar role
• Bachelor's degree in accounting or finance
• CPA required and CFA a plus
• Proficient in the Microsoft Suite of products, especially Excel and Powerpoint

Manager Perioperative Support Services Resume Examples & Samples

• Responsible for ensuring that daily inspection of anesthesia machines, equipment and devices are all checked for cleanliness and operational readiness (i.e. fiberoptic bronchoscope, fluid warmers, anesthetic gas machine)
• Responsible for oversight of and hands-on decontamination of anesthesia machines and sterilization of equipment and devices in both surgical and off-site areas covered by the anesthesia providers
• Ensures the appropriate assembly of anesthesia equipment and sets up machines according to established protocol and age appropriate criteria on scheduled cases
• Develops and oversees goals to increase OR efficiencies including but are not limited to First Case On-Time Starts and room turnover
• Works collaboratively with Perioperative Management Team & Anesthesia providers for standardization of anesthesia products/supplies in all OR’s

Central Support Services Resume Examples & Samples

• Evaluates recorded customer interactions against the dimensions of customer experience, business process and regulatory compliance requirements
• Highlights suspected fraud, risk or non-compliance cases when identified
• Attends regular calibrations and undergoes internal and external audits to ensure accuracy of data assessed
• Analysis and Feedback
• Provides feedback on Agents in terms of quality of calls assessed against defined evaluation criteria
• Analyses quality of service in order to perform root cause analyses and determine trends, challenges and improvement opportunities
• Analyses customer experience data and feedback in conjunction with quality findings in order to identify drivers of both satisfaction and dissatisfaction
• Provides feedback to operational management and central Support Services on the quality of service against defined standards and requirements
• Administration and Reporting
• Delivers quality reports and analysis to meet the Business Unit requirements and standard reporting requirements within the Quality function, and overall Merchants business
• Minimum matric or equivalent NQF
• Minimum 12 months customer service experience in a contact centre
• Ability to read shipping labels, food storage labels and ability to place correct product on the correct shelf in freezer, cooler, and/or stock room
• Understand instructions and other communications regarding work assignments and other matters
• Excellent customer service skills must be demonstrated
• Ability to organize equipment and maintain inventory
• Communicate effectively with supervisors and the general public
• Must be able to lift 50 pounds frequently and (up to 100 lbs on rare occasions) with or without reasonable accommodations

Summer Internship Wealth Mangement & Securities Services Trust Tech & Support Services Resume Examples & Samples

• Majoring in Business, Finance, Economics, or related major
• Interest in securities and the financial markets
• Good written and verbal communication abilities
• Possesses time management and organizational skills
• Knowledgeable in Microsoft Office products, especially Excel
• Experience of managing a reception in a corporate environment is a must
• Proven track record of superior customer service and high-touch customer interaction is required
• Working knowledge of AV control systems, associated equipment and video conferencing is beneficial
• Outstanding communication skills, both verbal and written with all employees/levels
• Strong service ethic and the ability to go above and beyond the call of duty
• Strong time management and organisational skills
• Ability to perform under deadline pressure
• Persistence, resourcefulness, drive and ability to work proactively
• Desire to contribute meaningfully to the team
• A smart and professional appearance

Supervisor of Support Services Resume Examples & Samples

• High School Diploma,Certificate,GED, or equivalent training and or experience
• Three years supervisory experience required
• Previous Environmental Services experience preferred
• Strong critical thinking and analytical skills
• Demonstrated ability to effectively communicate verbally and in writing
• Good interpersonal skills to work with diverse populations in a fast-paced crisis oriented environment

Support Services Executive Resume Examples & Samples

• Proactively build and maintain strong relationships with both external advertising clients and key News UK Stakeholders, including making yourself visible & easily accessible for support
• Point of contact for both internal and external Customers for any inquiries, system issues, process and booking support
• Effective incident assessment, escalation and resolution management
• Seek opportunities for personal development
• Close liaison with Commercial Systems team
• Providing support for the delivery of Commercial projects
• To ensure training documentation is stored in an accessible place for all, and is kept up to date
• Maintain comprehensive product, process and system knowledge
• Communicate Business training requirements, updates and reminders appropriately & effectively
• Ad hoc data-input tasks
• Using existing tools to monitor behaviours within the Business, and pro-actively identifying key areas of improvement & best practice
• Review, monitor and action reports
• Responsibility to check the Register page is grammatically correct and amend as necessary
• Admin tasks for Inserts bookings
• Play a role in the User Acceptance Testing for Ad Point
• Be up to date with Brands, Products and Systems Developments
• Carry out Systems administration and configuration to support Commercial requests
• Daily Financial page mark-up reports, and weekday PDF mark-up reports
• Excellent administration skills and attention to detail
• Interpersonal skills (telephone, email and in person)
• CRM, Transaction Systems, Gmail, Microsoft Applications and Phone Systems

Thesis & Dissertation Support Services Coordinator Resume Examples & Samples

• Develop partnerships with colleges and programs to enhance degree completion
• Collaborate with the Counseling Center as needed
• Other duties as assigned by Assistant Dean-Professional Development
• Outstanding organizational skills and ability to balance multiple priorities
• Strong interpersonal skills, including ability to work with divers individuals on a variety of issues
• Excellent oral and written communication skills; strong presentation skills
• Strong initiative, excellent judgement and an ability to function independently
• Ability to work effectively in teams; experience planning and working on shared projects collaboratively to achieve agreed-upon outcomes
• Knowledge of graduate education and the career support needs of graduate students, including career opportunities in academia, industry, non-profit, government, and entrepreneurship

Supervisor, Customer Support Services, CLS Resume Examples & Samples

• Provide leadership and direct management to Customer Support Services team members (10-15 associates), spanning across several physical locations, in support of achieving the goals and objectives of US Region/franchise service level agreements in accordance with defined processes (SOP’s), policies, quality controls, service quality guidelines and legal compliance activities
• Lead and coach teams to deliver superior, front-line customer service by managing orders, inquiries and issue resolution for internal and external customers (hospital, distributor, Field Sales)
• Manage people, time and tasks in accordance with safety, quality, compliance, and budget, as well as improve business processes, manage all order channels, manage e-commerce activities, develop team talent, and provide and evaluate metrics
• Manage customer relationships across business specialty areas with Operating Company business partners, Franchise Liaisons, Distribution Centers and other relevant functional areas
• Serve as a liaison to supported franchises for all order management and customer service related activities
• Participate in or lead cross-functional initiatives within the Customer Support Services
• Support the achievement of company objectives through integration of plans, associate development, and utilization of resources and department processes
• Demonstrate expertise in multiple functional areas and business of company, including in depth knowledge of J&J business and required operating companies
• Communicate in all directions to keep associates, peers, and Management informed of project status, process changes, and opportunities
• Respond to and resolve complex and escalated customer issues
• Review order error and order hold reports and take follow-up actions as necessary to resolve issues in timely manner
• Support investigation of issues identified through quality monitoring and escalation process
• Review, address and respond appropriately and timely, for self and direct reports, to systems access, training and other relevant request
• Lead and actively participate in CREDO and PRIDE activities, demonstrating leadership behaviors that create high employee engagement
• Provide guidance, direction, development planning, and performance feedback on a regular basis to all team members, in accordance with 5 Conversations, to ensure effective and productive work teams
• Coach and mentor future leaders by identifying and championing high potential and high performing talent
• Lead and/or participate in departmental/divisional projects, participate on company task forces as assigned
• Identify, analyze and develop solutions for a wide variety of problems and issues that drive measurable improvement
• Minimum Bachelor’s Degree or equivalent required; advanced degree, MA/MS/MBA preferred
• Minimum of five (5) years’ relevant experience in Customer Service, Distribution, Operations, or Supply Chain, or related field required
• Demonstrated people management and/or project management experience strongly preferred
• Experience working in real-time environment, managing achievement of competing priorities and deadlines required
• Strong analytical and problem solving skills are required
• Proven ability to develop and maintain effective business partnerships required
• Proficiency in MS Office required, with advanced Excel (including vLookups and pivot tables) preferred
• Experience using Workforce Management tools preferred
• Medical Device sector experience preferred
• Business knowledge of other functional areas such as Sales & Marketing, E Commerce and Finance preferred
• Position is located in Raynham, MA and may require up to 20% domestic travelCustomer Service

Manager, Long Term Support Services Resume Examples & Samples

• Manages resource utilization to ensure appropriate delivery of care to members, adequate coverage for all tasks and job responsibilities
• Participates in cross-functional workgroups created to maintain and develop program. Evaluates current processes of Special Program's support functions; recommends changes for increased efficiencies and improved outcomes
• Develops and conducts training programs for staff involved in the program
• Extracts and manipulates analytical data to present findings to relevant markets and stakeholders

Hub Support Services Administrative Assistant Resume Examples & Samples

• Administers programs, projects, and/or processes specific to the operating unit served
• Types letters, memoranda, and reports from drafts and proofreads and reviews documents for grammatical and numerical errors
• Schedules resources such as people, meetings, appointments, rooms, equipment, or other resources
• Prepares high quality presentations, reports, and other documents using word processing, spreadsheet and presentation software packages
• Maintains, updates, or creates databases and/or database information
• Greets and assists visitors and arranges for escorts, as necessary
• Prepares, checks and processes expense reports
• Gathers and arranges materials and relevant information for assigned project or person
• May operate a telephone switchboard with numerous extensions
• May prepare, organize and maintain documents and files of a complex or confidential nature
• Senior service, production, or support roles highly experienced in area of responsibility
• Performs all of the standard and some specialized, more complex aspects of the function
• Technical certification or Associate degree may be required in some areas
• Generally 2-4 years of experience in related area of responsibility

Lead Agent Lodging Support Services Resume Examples & Samples

• Partner with peers and Supervisor to ensure departmental metrics are achieved during assigned shift (i.e. ABR%, SLA's, etc.)
• Effectively communicate, mentor and set goals with Lodging Support Services Supervisor
• Maintain a high level of internal stakeholders satisfaction by using professional, positive communication skills
• Handle escalated partner issues as needed
• Perform audits on hotel absorptions amounts, and PACT type cases closed
• Anticipates needs; identifies opportunities that result in decreased costs and inefficiencies
• Maintain and promotes excellent partner relations by managing a prompt and accurate response to email and phone communications from suppliers and market managers
• Other duties as assigned by Supervisor / Manager

Technical Support Services Intern Resume Examples & Samples

• Support several Project Management task orders in the planning, design, procurement, and construction administration phase
• Provide support on a full range of project management activities, with an emphasis on design, submittal, and shop drawing review; construction manager daily report review
• Maintain project tracking documents; updating construction schedules; assisting in developing weekly and monthly reports; creating request for proposal packages; developing scopes of work and management plans
• Take engineering notes, specifications, rough sketches, etc., and formalizes into working drawing
• Performs other responsibilities associated with this position as appropriate
• Enrolled in a Bachelor/Master Engineering curriculum at an accredited college or university and have completed at least one year of studies in a major Engineering discipline (Civil, Electrical, Mechanical engineering or similar programs)
• Working knowledge of CAD and a working knowledge of other computer software used to complete design assignments
• Experience with Bluebeam Revu preferred
• Experience with Autodesk Revit preferred
• Experience with Microsoft SharePoint preferred
• Experience with Microsoft Word, Excel, PowerPoint is required
• Work effectively with other team members

Support Services Tech Resume Examples & Samples

• Maintains accurate records of all preventive maintenance and repairs for durable equipment
• Sends out broken equipment in a timely manner to the appropriate vendor and track the process
• Checks in all equipment from field crews
• Inventories narcotics regularly to ensure accurate counts (if applicable)
• Receives and stocks incoming shipments from vendors
• Performs the courier route as needed
• Cleans and disinfects equipment and/or ambulances before they are put back into service
• Maintain tracking logs and reports
• Mobile and portable radio repairs, removal, programming and installs, including antenna repairs, construction, removal and installs as well as sirens/light bar repairs, removal and installs
• Radio pager repairs and programming, GPS repairs, installs, DriveCam repairs and installs
• Maintain, repair/construct alert stations

Diplomatic Platform Support Services Project Manager Resume Examples & Samples

• Ensure that adequate personnel are available to accomplish required work, and initiate replenishment actions for expendable supplies
• Develop and implement quality control procedures, monitor the work produced under this contract, and initiate corrective actions to ensure conformance with established standards and procedures
• Collaborate with corporate functional support staff for answers and guidance to manage the programs effectively
• Sole responsibility of maintaining high customer satisfaction
• Shall be responsible for the overall contract performance and quality assurance
• Responsible for all aspects of project performance (i.e. technical, contractual, administrative, financial, etc.), including supervision of contract personnel in all aspects of project activity
• Summarize the workload volume, completion, and any obstacles encountered for the previous week
• Prepare briefings and other materials, as related to the project and assigned task orders
• Written and oral communications skills commensurate with a supervisory management position
• Deal effectively with individuals at all organization and management levels both within and external to the agency
• Must demonstrate a proficiency in various types of information technology resources such as Microsoft Office including MS Word, Access, Excel, and PowerPoint
• Ability to be a hands-on leader who will engage with all levels within the organization, to include remote OCONUS task order operations
• Ability to work effectively in a multi-task environment, and possess good project management skills
• Detail orientated and capable of working in an autonomous environment
• Strong communication skills and be comfortable in performing presentations for customers
• Build and manage project teams; organize and prioritize workload; communicate effectively orally and in writing and establish cooperative working relationships with persons contacted in the course of performing assigned duties

Manager Support Services Core Resume Examples & Samples

• Oversight of personnel, processes, quality, and troubleshooting
• Guides, develops and supervises the performance of department personnel
• Establishes highly professional departments to provide superb quality service and supports laboratory manager and staff to achieve department goals and client satisfaction
• Concurrently monitors resource utilization, including payroll, supplies and expenses, client volume, outpatient volume reports, mileage and expense logs; participates in MOR. Takes action immediately, as needed, to rectify problems
• Responsible to ensure the weekly and monthly corporate key indicators are an accurate measurement of past and current performance for a basis for proactive response to a changing environment
• Monitor staff productivity reports for receiving and staff accountability
• Demonstrates a thorough understanding of specimen collection and testing requirements as well as specimen rejection
• Manages annual attestation documentation required for client facilities according to Joint Commission
• Ensures proper ongoing operation and maintenance of laboratory automation
• Vocational/Technical Diploma preferred
• Basic computer skills required
• Well organized and detail oriented
• Must have minimum 3 years of experience in Clinical Laboratory

Technological Support Services Sales Specialist Resume Examples & Samples

• You will be responsible for a defined territory or client set and reach or overachieve targets and goals
• You have an excellent Social Media presence and can demonstrate how you use social media tools in your sales role
• You will be able to show evidence of your professional development through courses, certification forums etc
• You must have native or near native level of Norwegian/Swedish speaker to cover the Norwegian market

Project Manager Fdic Support Services Resume Examples & Samples

• Comprehensive knowledge and experience with a minimum of five years’ experience in various phases
• Skill and experience in human resource management reflecting supervisory responsibility, at least five years’ supervisory experience desired of at least 5 personnel
• Skill and experience demonstrating compliance with United States Postal Service mail practices and use of various express mail services
• Skill and experience in the operation of mail room and Copy Center equipment, including high volume computerized Multi-Functional Devices (MFD’s)
• Skill and experience in inventory management practices
• Knowledge and experience of office stock replenishment requirements, processing supply orders and the procurement of stock from vendors
• Comprehensive knowledge and experience in operation and management of a reception desk or help desk
• Skill and experience in the use and operation of high volume telephone switchboards/attendant consoles
• Skill in operating personal computer (PC) with knowledge of commonly used office computer systems such as Windows 7, Outlook, Word, Excel and Access
• Lift and move (with or without accommodation) parcels, furniture and equipment up to 70 pounds
• Position is contingent upon a favorable outcome of FDIC background investigation

Digital Sales Specialist Technology Support Services Resume Examples & Samples

• You will always be well informed and be able to articulate changing trends in Information Technology, particularly cloud based solutions around, IaaS, PaaS and SaaS
• You must have native or near native level of French as well as an extensive cultural awareness of France
• Proven track record of 2-3 years sales, preferably in IT

Summer Internship Trust Technology & Support Services Trade Service Representative Intern Resume Examples & Samples

• Accounting, Finance, or related majors
• Juniors highly preferred
• Knowledge of Microsoft Excel, PowerPoint
• Completion of basic accounting courses

General Manager, Support Services Resume Examples & Samples

• Ensures compliance to all safety and sanitation standards
• Interacts with Client Management and maintains effective client and customer relations at all levels with client organization, including conducting rounding. Identifies Aramark service expansion opportunities
• Provides overall direction for all Managers, Supervisors and front line employees, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding
• Responsible for all department budgets, reporting weekly and monthly financial information
• Owns relationship and communication with C-Suite, and identifies and evaluates key partnerships
• Bachelor's Degree or Diploma in Food Service & Nutrition Management is required
• Requires a minimum of 6+years progressive management experience managing a complex business with $2+Million financial and operational responsibility for that business, multi-site OR multi-departmental

Manager, Technology Support Services Resume Examples & Samples

• Brings all ITS resources together in order to meet business requirements. Responsible for service delivery, resource allocation, project plans, reporting and delivery of status to regional leaders and stakeholders. Accountable for achieving customer satisfaction and Service Level Agreement commitments. Participates in the development and delivery of training programs on a local, regional and national basis
• Leads activities with multiple disciplines (TSS, Infrastructure, Unified Messaging, Cybersecurity, Communications, Workplace Services, etc.) where various groups are engaged to achieve desired results
• Responsible for development and management of staff and teams. This includes performance management, goal setting, professional development, coaching/mentoring, team recognition and recruiting activities
• Grows relationships with business leaders and customers at all levels in the organization. Promotes ITS as a trusted business partner, connects with customers to understand business needs and understand where ITS can provide solutions. Solicits feedback from business leaders to ensure ITS service delivery is exceeding expectations
• Manages projects and services within budget guidelines, develops cost control measures, manage time & expense compliance and provides recommendations into budget planning
• Responsible for the development and deployment of advanced technical solutions. Subject matter expert of specialized areas including, but not limited to: laptops, mobile devices, AV, printers, inventory management and process automation. Provide service performance metrics around the aforementioned areas
• Manages, measures and reports on all security, risk and compliance activities that occur within area of responsibility. Works directly with the Information Cybersecurity, Risk and Compliance team and the Office of General Council in response to matters of litigation
• Assesses customer needs, priorities and trends through regular ongoing communication with clients. Identify, evaluate and collaborate with stakeholders regarding opportunities for improvement and provides constructive suggestions for change
• 4+ years of experience leading teams and projects within a corporate IT environment
• Ability to assess, manage and develop talent
• Ability to influence and persuade
• Confident, courageous and approachable
• Ability to appropriately assess and manage risk
• Proven ability to drive operational excellence

Business Support & Services Associate Resume Examples & Samples

• Develop compelling analyses to execute data-informed initiatives that helps improve our support channels, improve the quality of our ad products and drive great service
• Apply expertise in quantitative analysis, data mining, and data visualization to see beyond the numbers and pull insights to help identify trends & opportunities to drive growth of our product & business
• Be a thought leader for data-informed initiatives and guide the team’s direction overall
• Inform, influence, and execute new strategies and tactics using analysis and impact metrics to support your positions
• 4+ years experience doing quantitative analysis
• BA/BS in Computer Science, Math/Finance, Physics, Applied Economics, Statistics or other technical field
• 4+ years of Excel and SQL
• Experience with reporting systems and data pipeline architecture
• 4+ years of initiating and driving projects to completion with minimal guidance
• Communication and problem-solving skills
• Responds to service problems by immediately contacting appropriate personnel, and personally following through with the problem until resolved
• Maintains the preventive and corrective maintenance system software
• Conducts research and compiles data to ensure proper billing
• Experience: None

Support Services Engineer Resume Examples & Samples

• Work with End Users, System Administrators, Field Consultants, Developers, and Engineers at customer sites to diagnose reported software issues and address questions related to installation, configuration, development environment, operation, and general best practices related to ThingWorx Studio applications
• Use of case management tool to log and track issue status and related activities
• Opportunities to train, mentor, and participate in continual training and personal improvement will arise as the candidate develops their skills. Candidate must be willing to take on new challenges
• Bachelor’s degree in Computer Science, Information Systems, or similar fields
• 1-3 years’ hands on experience in a related support, services, or software development field that utilized technical and soft skills
• Experience in web application development and use of related technologies (Java, JavaScript, SSL, XML/XSL, etc.)
• Base understanding of Augmented Reality, AR applications, including the use of 3D animations and sequencing
• Base understanding of 3D CAD tools and industrial applications
• Experience working with technically diverse teams

Facilities Planner Support Services Resume Examples & Samples

• Two (2) years of experience designing using AutoCAD
• Two (2) years of experience planning and coordinating space reconfigurations and moves
• At least six (6) months experience using Microsoft Windows, Microsoft Office Suite including Word, Excel and Outlook
• Knowledge about project management principles
• Bachelor's Degree involving major study in planning, architecture, or related field

Research Eterprise Enablement Support & Services Integration Manager Resume Examples & Samples

• Administer all facets of personnel administration including hiring, performance management, resource allocation and associate development
• Administer all facets of budgeting, including the development and ongoing management of annual budgets; capital and expense. Plan/forecast future budgets
• Accountable for strategic alignment of system specifications, personnel requirements, and project schedules of IS&S services
• Partner with IS&S management teams to evaluate requirements and determine the best technical solution for initiatives
• Accountable for team(s) adherence to all IS&S standards and procedures, including regulatory compliance
• Responsible for systems performance and resolution of production incidents, which may require 24 hr/7 day week coverage
• Drive continuous organizational improvements
• Ensure SLA's are defined and monitored to ensure agreements are met
• Accountable for regular communications to team members regarding The Kroger Co. and IS&S
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports
• Must be able to perform the essential functions of this position with or without reasonable accommodation
• 3 - 5 years experience leading IS&S initiatives
• May require 5 or more years experience in administrative management of teams and/ or extended staff including contractors
• Thorough knowledge and understanding of systems, procedures, and technology/project life cycles
• Excellent communication and presentation skills to effectively communicate information to customers and to all levels within the organization
• Direct technical experience in related disciplines
• Strong negotiating skills and may require experience in contract management
• Proven track record of delivering objectives on time and within budget
• A working knowledge of IT Service Management practices
• Solid administrative and project management skills
• Bachelor's degree in IS or related equivalent work experience in an Information Systems position
• 5 - 8 years of experience managing IS&S teams
• Promote a positive safety culture by actively participating in the development, implementation and enforcement of the safety procedures
• Participate in incident investigations and provide input to contractor health environment and safety management (CHESM) audits for tooling and equipment hire contractor
• Responsible for the set up of permanent and/or temporary event buildings, infrastructure and facilities
• Coordinate all event isolation materials, rigging and lifting materials, tooling and equipment specific tooling and consumables
• Develop the management plan for rigging and tooling contractors to ensure full traceability of materials and costs for hire equipment during events
• Oversee the procurement of turbine contract event materials
• Responsible for forecasting turbine contract material volumes for Supply Chain
• Responsible for managing the timing and receipt, inspection and transportation of turbine materials and components required for major events
• Expedite consumables, tooling and facility requirements for the turbine contractor
• Work with the turbine contractor to locate, inspect and manage special tooling for events
• Manage support service contract personnel
• Commitment to health, environment and safety and Chevron best practices
• Significant experience (at least 10 years) in coordinating vendors, equipment and tooling for major maintenance events within the oil and gas industry
• Demonstrated experience in using maintenance management systems
• Flexibility to work across planned and unplanned maintenance events with travel to Barrow Island and Onslow as required
• Experience in working in a complex and changing work environment with multiple stakeholders
• Demonstrated influencing and negotiating skills
• Strong written and verbal communication skills with experience in writing procedures and reports and conducting presentations
• Demonstrated commitment to Chevron’s values of integrity, partnership and trust and achieving an incident and injury free workplace

Manager, Corporate Systems Support Services Resume Examples & Samples

• HS (High School) diploma
• A minimum of three (3) years of experience supporting a variety of office technologies, including computers, printers, mobility devices and video teleconferencing equipment
• A minimum of three (3) years of managerial experience managing a team that consists of five (5) or more desk side support technicians
• A minimum of three (3) years of experience providing remote user support
• A minimum of two (2) years of experience in LAN Room management; network equipment
• A minimum of one (1) year of experience supporting corporate earnings calls for a fortune 250 company
• Ability to communicate technical information to non-technical audiences
• Ability to understand and interact with technology vendor support staff to troubleshoot and trace root cause of outage
• A minimum of three (3) years of Hospitality industry experience
• Familiarity with ERP systems and end user computing technologies and related infrastructure
• Experience supporting an enterprise level IT organization
• Experience working in an organization that relies primarily upon managed services and other vendor relationships to implement and support ongoing operations
• PMP (Project Management Professional) certification
• ITIL Foundations certification
• MCSE and/or similar certifications

Scientific & Technical Information Support Services Group Lead Resume Examples & Samples

• Responsible for the day to day operations of the support services team which supports STIPO (Scientific and Technical Information Program Office)
• Responsible for weekly briefings as well as submitting recommendations for process improvements to STIPO, and implementing any process or policy changes approved by STIPO
• Responsible for creating a collaborative environment for both internal and external users to resolve issues related to the engagement with, contribution to, and promotion of the STI program
• Interfaces daily with STI management, other technical contractors, Center reps, and other team analysts to identify and resolve problems related the STI production
• Analyze database tasks which require a deep knowledge of both repository structure, metadata schema, and content characteristics and relationships
• Technical support and training to team members who may be assigned database and collection analysis tasks
• ETL functional design specification, requirements, and maintenance
• Tasks related to maintenance/enhancement of special NTRS/NTRS-Reg functionality – for example, access-control as affected by metadata features; and record-group association with DAA blanket files; etc
• Creation/maintenance of authority-files and related automation crosswalks (thesaurus, subject categories, MAI knowledge base, DTIC and NLM mapping, etc.)
• NASA Thesaurus file extraction; Creation of Thesaurus public-facing searchable instance
• Strong leadership skills and excellent communication skills specifically verbal, written and interpersonal. Has the ability to motivate and inspire team members
• Responsible for creating an environment oriented to trust, open communication and a cohesive team
• 10 years’ experience in the management of large number of professionals
• BA or BS degree in a technical degree or a Master’s Degree in Library and Information Sciences and or Engineering Experience conducting technical training (proven proficiency in individual and large group presentations)
• Good analytical and problem solving skills with the ability to troubleshoot and resolve issues
• Must be based at NASA Langley Research Center
• Able to pass a National Agency Check and Inquiries (NACI) investigation
• Experience in an information/library or R&D organization
• Knowledge of document management and descriptive cataloging

Director Financial Support Services Resume Examples & Samples

• Organize the teams and functions (both internal and third party) that make up the Financial Support Services group to ensure processes are executed in a disciplined, well-controlled manner, all related compliance obligations are met, and the output meets the requirements of internal customers and external stakeholders as appropriate
• Work with internal customers to define service levels/metrics and improve the effectiveness of the group’s processes
• Develop key metrics to help maximize the efficiency of each function
• Develop relationships, manage expectations and communicate on a formal and informal basis with senior executives and managers across the organization
• Recommend and implement process improvements to optimize work flow and increase productivity
• Foster a culture of continuous learning and improvement across all of the teams and functions to ensure that opportunities for process efficiencies, improved customer services, and/or reduced cost are identified and executed
• Establish long- and short-term organizational objectives and delegate tasks to appropriate team members to achieve desired outcomes
• Establish and execute a talent development strategy within the group to ensure a pipeline of talent is developed to take on more senior roles whether within the group or elsewhere in the Company
• Establish and execute the necessary training programs to ensure that new hires are on-boarded effectively and that the appropriate cross-training occurs
• Ensure that the subject matter experts leading the indirect tax planning and reporting are effectively supported by both the compliance functions and external resources as needed
• Supervise and manage the performance of the Property Tax, Sales & Use Tax, Accounts Payable, and Accounts Receivable teams
• Demonstrated success at identifying and synthesizing customer needs into a concise, clear and influential presentation. Can teach others how to do so as well
• Ability to work effectively across many internal functional groups to optimize product offerings, create a seamless customer experience and resolve issues
• Self- motivated; able to work both independently to complete tasks and respond to department requests and with others to utilize their resources and knowledge to identify high quality solutions
• Ability to identify strong talent and build individual and management capability
• Excellent planning skills; ability to effectively manage priorities for self and team to meet requirements and deadlines in a dynamic and fast paced environment
• Excellent leadership skills; ability to drive and motivate team to achieve results; ability to influence and inspire action
• Exceptional ability to analyze complex numerical data
• Skilled at process analysis and the development of process metrics
• Ability to identify key contacts for follow up; excellent ability to communicate project status updates to team and cross-functionally to ensure understanding
• Excellent strategic and problem solving skills to effectively influence decision making in key negotiations
• Bachelor’s degree in Accounting, Finance or Business required; Master’s degree preferred
• Demonstrated competence in one or more of the functions that make up the Financial Support Services Group required
• Minimum of 10 years progressive experience required
• Minimum of 5 years general management experience leading a mid-to-large, diverse team ranging from entry-level analysts to experienced professionals and management required
• Medical Records/Medical History
• Joint Medical Employment Standards (Medical Downgrades) Administrator
• Naval Service Medical Board of Survey (NSMBOS)
• Hospital Appointments

Business Partner for Support Services Resume Examples & Samples

• Partner with key staff members within Business and Project Teams to to help align timing and strategic solutions with operational business plans
• Perform business analysis, requirements gathering, and landscape mapping
• Work with technical experts to develop solution concepts to prepare recommendations and drive the development of business cases for new investments
• Utilize the appropriate technologies and ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements
• Collaborate with management to develop annual budgets for BI and Integration solutions
• Responsible for the development and implementation of solution roadmaps and to ensure successful introductions across the organization and with customers

Support Services Rep-detroit Medical Center Resume Examples & Samples

• Computer knowledge: MS Word, Excel, and Outlook
• Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
• Must have demonstrated an ability to learn within a short period of time
• Healthcare terminology
• Customer Service skillls
• Data Entry and 10-key by touch
• 0 - 3 years business office or related experience

Support Services Secretary Resume Examples & Samples

• Completes annual review of emergency manual
• Completes annual review of Engineering department policy and procedure manuals
• Properly operates and responds to use of two-way radio in a timely manner
• Completes and documents overtime and attendance log sheets on a daily basis
• Accurately reviews and processes monthly work order charges and submits cost to accounting in a timely manner
• Responsible for setting up new vendor accounts and credit applications
• Responsible for issuing single and standing purchase orders for department requisitions and additionally handling receiving function as needed
• Verifies correct budget sub-accounts and G.L. numbers are assigned to purchase orders
• Responsible for maintaining balanced petty cash
• Consistently manages all department time and attendance records for pay period deadlines of (8) departments as assigned by Facilities Director
• Reviews all department daily work sheets for correct documentation. Monitors daily time of all employees within departments assigned and works with managers and employees to keep overtime to a minimum
• Maintains departmental employee attendance calandars and illness records
• Works with various Contractors to assure they have proper identification and keys, etc. when on site. Helps coordinate service calls as needed. Keeps contractor information records updated as required
• Monitors Plus reports daily for (8) departments and forwards reports to department managers and Director of Facilities
• Accomplishes administrative duties in a manner that facilitates inter/intra departmental business
• Prioritizes and completes assigned projects with minimum of supervision
• Answers phone in a courteous manner and records/distributes messages including notification of appropriate staff in emergencies
• Actively assists the locksmith with employee key tracking program/issuing keys to all hospital staff
• Competently manages all monthly utility invoices in a timely manner avoiding late charges
• Maintains accurate work order documentation as required. Keeps work order logs updated. Forwards work requests to appropriate departmental personnel for follow-up. Monitors work order log for status of completion and forwards to department Manager
• Maintains utility Excel reports for review by Director
• Assists the Operations Manager with daily revisions, additions, etc. to the M&R reports. Makes sure the M&R spreadsheets are updated daily
• Generates orders for materials and supplies on GHX and Smart purchasing programs as needed. Tracks all purchases and assures correct billing and accounts payable procedures are followed
• Actively works with Medical Plaza and other leased property management for service, billing and repair issues as needed
• Responsible for tracking all CER/CIP labor cost and providing monthly report to accounting in a timely manner
• Monitors all facility contracts and keeps current contracts on hand for review. Reports upcoming contract expiration dates to Facilities Director for his review
• Conducts clerical duties in a professional and timely manner
• Responsible for daily management of mail and distribution to appropriate department staff in a timely manner
• Annually sets up and maintains an organized purchase order filing system to ensure efficient retrieval of information
• Maintains an adequate office supply inventory for department staff
• Consistently composes, types, proofreads, mails and faxes departmental correspondence
• Accurately records minutes of departmental meetings
• Maintains department P&P manuals as assigned
• Schedules special department business meetings/locations and notifies attending individuals
• Schedules appointments as needed for departmental staff to meet mandatory meetings
• Assists Director and Operations Manager by maintaining JCAHO/State/Metro documentation as assigned
• Coordinates all calls for service to extension 5700 and assigns or forwards requests to plant Op’s staff or other departments as needed
• Monitors daily PBX call log for after hours requests and follows thru with assigning requests for service or repairs as needed
• Minimum one-year clerical experience required
• Experience in a health-care environment preferred
• Computer literate in Microsoft Word and Excel required
• Preferred experience with accounts payable, utilities, vendor purchasing, The Joint Commission/EOC/regulatory environments, construction/maintenance environment and petty cash management

Technical Client Support Services Resume Examples & Samples

• Demonstrate professionalism, build skills, and drive to add value to ClearSight
• Develop professional performance goals, balance firm objectives and customer satisfaction
• Organize, plan, and prioritize work: Develop specific goals and plans to prioritize, organize, and accomplish your work. Establish and meet deadlines,
• Track time and expenses in corporate time and billing and expense management systems, according to standard operating procedures regarding billing clients
• Update and use of relevant knowledge: Keep up-to-date technically and apply new knowledge to your job
• 3+ years relevant business experience in technology support, client services, consulting, or risk management and/or insurance industry
• Microsoft SQL Database experience including creating, editing, and performing queries required
• General PC Desktop troubleshooting experience required
• Windows OS troubleshooting experience required
• Knowledge and understanding of Business Intelligence Software highly desirable
• Experience with ClearSight applications desirable
• Knowledge of risk and insurance management software (RIMS) desirable

Director of Facilities / Support Services Resume Examples & Samples

• Responsible for oversight of all Cash Services positions and Support Services
• Assist associates as needed performing the essential job functions within Financial Support Services and Cash Services
• Supervises the training and discipline of business office staff in order to meet performance metrics
• Establishes, implements, and maintains appropriate policy for business office staff to meet monthly corporate goals and facilitate smooth operations
• Monitors all statistical reports weekly to resolve trends and determine deficiencies
• Cross train in other areas to develop complete understanding of Revenue Cycle and impact of Support Services on other departments within the Revenue Cycle
• Continuously review and monitor processes for process automation and improvement
• Documents timely, complete and accurate actions in ClaimIQ/DAR
• Communicate with Director of Support Services and/or RSC leadership of any trends/issues identified by the Financial Support Services Specialists in regards to refunds, logs and 480 resolution
• Attend in-services, education sessions and department meetings as scheduled
• Timely and consistently reports project status to upper management/leadership
• Monitor benchmarks established by RSC leadership for Support Services and take action if benchmarks not being met
• Participates in all educational activities, and demonstrates personal responsibility for job performance
• Ability to work with technology necessary to complete job effectively. This includes, but is not limited to phone technology, PULSE/DAR products, insurance verification / eligibility tools, patient liability estimation tools, and scanning technology
• Organizes work/resources to accomplish objectives and meet deadlines
• Maintains stable performance under pressure or opposition. Handles stress in ways to maintain relationships with patients, customers and co-workers
• Other relevant work functions, as requested

Manager, Division Support Services Resume Examples & Samples

• Develop/implement procedures/guidelines which ensure a top-level service organization that supports business objectives and exceeds customer expectations
• Develop/implement continuous cost/process improvements. Understand Lean techniques
• Keep informed of new technologies, management practices, and regulator requirements
• Demonstrate leadership qualities
• Effectively deal with deadlines; work closely with management/personnel from various groups and levels throughout the worldwide organization to plan and implement company objectives, policies, and procedures
• Effectively manage a diversity of services and responsibilities
• Lead a diverse group with various cultural backgrounds, levels of education, and experience
• Ability to effectively delegate responsibilities to others
• Perform continuous analyses pertaining to the resources necessary to meet business/process objectives (personnel, equipment, etc.)
• Monitor progress towards goals and take actions as necessary
• Establish a high-performance team-oriented work environment empowering the team to achieve results which impact the organization
• Provide training opportunities to employees in order to support business objectives, enhance individual’s skills and address development needs, enhance productivity, and quality of work. Conduct ongoing employee performance discussions
• Establish and monitor assigned budgets
• 4 + years Bank Operations experience
• Strong PC Skills specifically Microsoft Outlook & Excel
• Ability to work independently with strong organizational skills
• Experience with Reconciling Monetary Transactions
• Ability to work in deadline driven environment
• Strong attention to detail in order to meet many regulatory and compliance requirements
• Schedule:M-F (8:00 am – 5:00 pm)

Operations Support Services Specialist Resume Examples & Samples

• High level of attention to detail with focus on quality while working in a high volume environment
• Strong customer service skills and prior experience providing customer support
• Ability to work independently and efficiently
• Exceptional conflict and problem resolution skills
• Effective oral and written communication skills Trained in using outlook, excel, navigating company databases and ticketing systems ideal
• Knowledge of current Fuel Education business model, applications, and processes is highly desirable
• Flexibility in working hours to include increased volume supporting start of school year
• Demonstrated ability to work well as as part of a team
• Previous call center experience is preferred, but basic computer proficiency and the ability to learn quickly and retain information are essential, in addition to having a positive attitude and a willingness to help us provide the best customer service in the industry

Enterprise Premium Support Services Sales Executive Resume Examples & Samples

• Build a pipeline of opportunities for the sale of Enterprise Premium Support Services in N.A
• Develop and present Enterprise Premium Support Services quotes, proposals, and Statements of Work
• Close new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business policies
• Coordinate and liaise with the Global Support and Global Consulting Services Regional and Practice Managers to ensure the proper team and skills are in place
• Knowledge of Software AG products, solutions, and services offerings a distinct advantage
• A natural leader and proven winner with the ability to work collaboratively with others and make deals happen; target oriented
• Strong interpersonal, communication, negotiation, influence, leadership, analytical, prioritization, decision making, and conflict resolution skills
• Solid business acumen
• Ability to work in a fast-paced, diverse environment, and matrix organization
• Ability to establish and execute call plans, orchestrate account planning sessions, and effectively execute account
• Familiarity with using a CRM to manage sales activity
• Proficient using the Microsoft Office suite of tools
• 401(k) Plan with up to 5% employer match
• Provide Video Conference (VC) scheduling support for users
• Provide 24/7 VC support to Canadian and USI users working across all business groups for Canadian member firm
• Ability to assess and prioritize multiple user VC related needs quickly and efficiently
• Monitor the VC mailbox for requests
• Manage the Canadian VC Requisition Tracker and Calendar, for all VC requests as per firm guidelines in collaboration with various Global teams
• Responsible for e-mail / IM communications with VC users across the firm
• Coordinate/liaise with other groups/departments as necessary on VC requests
• Assist in organizing and managing VC related information based on user needs and information management tools available at Deloitte
• Handle tickets related to Mobile devices like iphone and Blackberry
• Provide first level of Access Management to enterprise users of Deloitte - Canada
• 1+ years of related scheduling support experience
• Willing to work in 24/7 shifts (primarily night shifts)
• Knowledge of Microsoft Windows 8.1 desktop operating system. Windows 10 knowledge would be an asset
• Knowledge of Active Directory and basic Networking concepts
• Knowledge of Microsoft Office 2013 applications. Office 2016 knowledge would be an asset
• Excellent oral and written communication skills and interpersonal skills in order to provide support to individuals at all levels within USI and Canada
• Understanding of incident management tools. ServiceNow knowledge would be an asset
• Understanding of Microsoft Windows Networks and Virtual Desktops (VMware)
• Remote troubleshooting experience
• Exposure to large professional services firm/partnership culture a definite asset
• Team player who has worked in a multi-team environment
• Post-secondary education in computer science or related discipline
• Minimum of 1-2 years of information technology experience preferably in a large corporate setting

Receptionist, Guest Support Services Resume Examples & Samples

• Requires at a minimum, completion of a high school education (diploma or GED)
• Work requires two years of work experience or an equivalent combination of education and experience
• Work requires ability to communicate effectively with others
• Requires the ability to handles patients under stress

Clinical Support Services Resume Examples & Samples

• Prepare template kits
• Education: Associate’s degree (A.A./A.S.) required. Bachelors (B.A./B.S.) degree preferred
• Experience: 0-2 years related experience related laboratory experience, preferably in a pharmaceutical or contract laboratory environment. An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above
• Certification/Licensure: None
• Other: Must be detail-oriented and have general familiarity with lab procedures. Knowledge of FDA GLPs. Good verbal communication skills required. Ability to organize and prioritize work to meet deadlines under minimal direction. Basic computer skills; familiarity with Microsoft Office software and Watson LIMS. Knowledge for regulations for shipment and receipt of samples / kites domestically and internationally

Support Services / Critical Situation Manager Resume Examples & Samples

• Responsible for communication with key customers, the sales organization and key management staff on the status of support services and critical accounts within the assigned geography
• Creates reports and statuses to review with sales executives on their Services business and develops plans and activities that technical support can execute to assist customer and prospects
• Proactively addresses any issues impacting the effectiveness of Citrix service and customer perceptions of deficiencies with respective stakeholders
• Provides team leadership and mentoring of other team members
• Ensure timely, professional and effective communication with the customer and internal executives
• Manages the remediation process and technical resources by facilitating cross departmental collaboration, coordinates the end to end customer experience and owns the internal and external communications. Acts as customers and account team’s primary contact during critical situations
• Leads and participates in projects relating to the continuous improvement of Citrix support services
• Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
• Knowledge of Software Development Lifecycle Management and software defect tracking
• Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
• Bachelor of Science
• 3+ years consulting and business development experience in relevant areas of expertise required
• Project management experience with proven methodologies
• Broad technology base with emphasis on mobile solutions, virtualization, networking and/or storage is a plus. A solid Microsoft background is beneficial
• Exceptional communication skills (written and verbal)
• Six Sigma Green Belt certification is a plus

Global Digital Support Services Web CMS Specialist Resume Examples & Samples

• You will create content as “by-product of solving problems”, evolve content based on demand and usage, develop a Knowledge Base of collective experiences up-to-date and reward learning, collaboration, sharing and improving
• You will industrialize your operating support model by leveraging the Nestlé GLOBE Support framework through your Global Digital Operation Support (GDOS) colleagues in charge of the execution
• You will ensure your GDOS colleagues located at offshore have the adequate skills and knowledge to target an increase first contact resolution and reduce calls by promoting the self-service Knowledge Base, reduce escalations to solution experts and eliminate dispatch
• You will walk the talk by solving escalated incidents from your GDOS colleagues and being able to manipulate our ticketing system on HP Service Anywhere (ticketing tool) and our Knowledge Centered Solution (Confluence)
• You will ensure customer satisfaction through end-to-end management of service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure
• Gains insights and understanding from Nestlé Markets, considering end-to-end process optimisation, to make recommendations on the solution, Web CMS in particular, to meet business requirements
• Contribute and guide deployments/ implementations of the Web CMS functionalities
• Ongoing training and re-training Business in the Markets
• Ad hoc support to markets in implementing the Web CMS
• Explaining the best practices, playbooks, “taking them by the hand” to get the most of the solutions
• Regularly enhance the guides, playbooks, documentation, reply to Chatter posts about how to use the solutions
• Answer to Markets’ questions
• Participate in Change & Release processes
• Advises and coaches key market contacts to anticipate and to continuously improve trouble free usage of the Web CMS as well as other DSU solutions
• Work closely with vendors to achieve SLO adherence and deliver lowest cost sustain, to drive optimization and simplification of sustain processes to drive out waste
• Ensure Service Level Management best practices and Compliance & Security requirements
• Supports market & project testing; supports specification, configuration & sustain activities and utilizing 3rd party services as directed
• Participates in project teams for small-scale business process improvement projects and/or Business Requirements
• Runs small-scale projects (Managed work activities) for the deployment of Solution functionalities
• Promote adherence to Nestlé Consumer Data standards and guidelines
• Supports company initiatives like NCE, Security & Compliance

Assistant Administrator Financial & Support Services Resume Examples & Samples

• Master’s degree in business, finance, accounting, health or other related field
• Three (3) years management experience
• Five (5) years experience in accounting or a related field with specific experience in health care finance including third party reimbursement and financial analysis
• Three (3) years Critical Access Hospital experience
• A Hospital Financial Professional Certification (HFMA)
• Follow all safety and sanitation regulations
• Inspect and assure that all assigned areas are properly cleaned and in good repair, reporting problems to the supervisor
• Obtain blood and blood products from the Blood Bank and return empty containers. Transports specimens to the lab
• Perform cleaning procedures in patient care areas, public access areas, and staff facilities including floors, furniture, draperies and equipment according to established procedures
• Provide ongoing general assistance to patient and unit staff including delivering mail and flowers, passing linen, nourishment and water according to established procedures
• Remove trash and linen from assigned areas, transporting hazardous waste according to established safety standards
• Replenish paper towels, toilet paper, hand sanitizer, and soap in all locations of assigned ares to assure adequate supply
• Responsible for following the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient
• Retrieve non-narcotic medications from pharmacy and deliver to designated unit personnel
• Completion of high school or GED (General Equivalency Degree) program required
• Minimum of one year of experience in a healthcare setting, preferably in a high risk environment
• Requires the ability to follow written and verbal instructions in order to successfully complete housekeeping duties and the ability to use housekeeping equipment
• Interpersonal ability necessary to apply required customer service principles provided through an in-house training program including dealing with patients, responding to patient requests and referring issues to appropriate team member
• Basic analytical ability necessary to evaluate multiple tasks and respond according to proper priority
• May in the course of their duties be in room where medications are stored or may transport medications when they transport patients
• Transportation of medication is limited from one department to another
• Bachelor's degree or an equivalent combination of education and professional work experience
• Successfully managed and cultivated business relationships with clients, either internal or external preferred
• Experience managing multiple priorities

Desktop Support Services Senior Technicians Resume Examples & Samples

• Customer Service – delivering excellent customer service to all employees
• Communication & Impact – strong verbal and written communication essential when detailing incident logs and interaction with internal stakeholders
• Innovation & Problem Solving - able to solve complex problems, participates in continuous improvement, adapts the ideas of others
• Teamwork – works well with others and actively contributes towards team objectives
• Productivity, Drive & Achievement – proactive approach, gets things done, demonstrates accountability and ownership, prioritises own workload
• Technical Excellence – demonstrates intellectual rigour, possesses relevant abilities and is able to pick up new skills quickly
• Business Awareness – ability to apply learned skills, awareness beyond immediate area/role and understanding of when to escalate
• Adaptability - working under pressure, flexible, positive and focused during times of change
• 1st and 2nd line support experience within a large helpdesk; the emphasis being 2nd line
• Minimum of 2 years’ experience in a 2nd line support capacity
• Ability to provide technical support on Windows 7/8 and MAC OS X
• A strong understanding of network infrastructure
• Android, iOS and BlackBerry configuration skills desirable
• Microsoft certification and equivalent (i.e. MCITP, ITIL, etc.)
• A strong focus on providing excellent customer service and communication skills
• Logical problem solving
• Team player with the ability to motivate and mentor other team members
• Ability to provide technical support on Citrix based Thin ClientsAndroid, iOS and Blackberry configuration
• Mentoring junior members of a team
• An IT or Customer Service qualification (i.e. Microsoft, ITIL Foundation, etc.)
• General office experience including filing & copying
• Basic sales, contract administration and customer service principles
• Achieving goals, objectives and practices for effective, efficient and cost effective
• Cleaning and preparing of sample media
• Building and repairing of flow controllers
• Assembling, dismantling shipping boxes
• Preparing media for shipment by daily timeframes
• Cleaning coolers upon receipt and preparing for reshipment
• Shipping and receiving media and field samples
• Ensure efficiency and quality goals are met in the support services area
• Provide management with timely feedback to ensure can cleaning and certified canisters meet quality requirements
• Must be trained and experienced in shipping, receiving, and/or warehousing
• Detail oriented with a hands-on approach and the ability to work efficiently and accurately within a fast paced environment
• Must be PC literate and able to effectively utilize software to process orders from an internal database
• Ability to stay focused, organized, and meet project deadlines
• 2 Years of Support Services or Construction/Warehousing Experience

Supervisor, Customer Support Services Resume Examples & Samples

• Oversee customer support operations and activities across assigned business specialty areas
• Provide leadership to team members and Customer Support Services in support of achieving the goals and objectives of US Region/franchise service level agreements in accordance with defined processes (SOP’s), policies, quality controls, service quality guidelines and legal compliance activities
• Manage the execution of Customer Support Service strategy; assistance in the development of department budgets, business objectives, policies and procedures
• Adhere to budgeting plan across assigned business specialty area and implements costs controls to ensure budget parameters are met
• Ensure adherence to all policies and procedures, service level agreements with the supported franchises and the compliance of transactions processed for accurate reporting in accordance policies and procedures, SOX, SOD controls as well as Corporate Audit guidelines
• Utilize reports and data to monitor performance in relation to workload, scheduled adherence, handle time and other performance related metrics to ensure achievement of individual and department goals
• Respond to and resolves complex and escalated customer issues
• Identify opportunities and implement solutions that drive team performance
• Manage execution of business continuity plan
• Provide direct supervision to team of 10-15 associates
• Conduct regular one-on-one meetings with each associate to ensure alignment to goals, objectives and development plans
• Conduct recruiting, hiring and termination process in accordance with Human Resources policy
• Lead and or participate in departmental/divisional projects, participate on company task forces as assigned
• Minimum 6 years of overall business experience required
• Minimum of 5 years work experience in Customer Service, Distribution, Operations, or Supply Chain required
• Minimum of Bachelor’s Degree required with Advanced degree preferred
• Demonstrated people management and project management experience required
• Solid problem solving and analytical experience required
• Prior working experience working in real-time environment, managing achievement of competing priorities and deadlines required
• Working knowledge of PE methodology and/or certification preferred
• Demonstrated leadership as well as proven ability to develop and maintain effective business partnerships required
• Proficiency in MS Office application required; experience with pivot tables preferred
• Medical device or healthcare experience preferred
• Lean experience/training and/or certification preferred5635170322
• Responsible for the development and management of multiple programs’ plans, resource allocation, implementation, reporting and delivery of program portfolio status to local leaders and project stakeholders. Accountable for achieving customer satisfaction and deadline commitments. Participates in all meetings with stakeholders and delivery of technology to meeting/training programs on a regional, national, and global basis. Responsible for chief administrator activities related to the implementation of technology to multiple program portfolios at Deloitte University
• Works directly with the National Meeting Services Team to develop budgets when external resources are needed
• Evaluates and identify opportunities for process improvement and makes constructive suggestions for change. Negotiates with program stakeholders, initiates, reviews, and approves modifications to program plans. Assesses customer needs, priorities, and trends through regular ongoing communication with clients through to completion
• Grows relationships with business leaders and users at all levels in the organization. Promotes ITS services, engage customers to understand program portfolio needs and maintain ownership for problem resolution. Solicits feedback from business leaders to ensure ITS service delivery is exceeding expectations. Participates in the development and delivery of training programs
• Is a liaison between ITS and the Learning and Development team to identify and deliver tools required to support learning programs. Manage resources (computer assets, peripherals - i.e. iPads, and ITS personnel) and plan for the appropriate level of resources when preparing for a new program. As the liaison, prepare contingency and alternative plans
• Must be adept at juggling multiple priorities under time constraints. Learn to anticipate problems in advance; view obstacles as challenging problems that can be solved. As the ITS liaison, be able to communicate activities, issues and plans to business leaders
• As the liaison, research and identify time-saving resources. Provide leadership with plans to make better use of existing ITS and learning resources. As changes occur, the liaison must be able to develop alternative solutions for dealing with last minute changes in plans
• Provides advanced PC hardware/software deployment and support with a focus on one or more specialized areas including, but not limited to mobile devices, printer configuration, standard and non-standard hardware/software management and inventory. Provide service performance metrics around the aforementioned areas
• Program portfolios may vary by specific business needs; strong proficiency in hardware and software support (standard and non-standard), strong knowledge of various operating system (Windows 7, 8.1 & 10, Mac, and iOS)
• Knowledge of mobility support, including iOS Apps (Deloitte apps and third party apps)
• Print configuration, network and local printing
• Deloitte approved technology tools (i.e. Poll Everywhere, Brainshark, etc.)
• Intermediate knowledge of audio/visual technologies
• Organizational & Time Management skills, Project Management, Consultative skills, Communication skills, Influential/Matrix Management, Relationship Management, Exceptional Client Service Delivery, Negotiation skills, Effective Delegation skills, Team Building, Risk Management skills
• Associates Degree or higher degree preferred, or 5 to 10 years of related experience with technology support and/or project management
• Demonstrated accomplishments in the following areas: operational excellence (expense control, time management, priority setting, operations, metrics, etc.); relationship management, client service delivery, and risk management

Support Services Worker Resume Examples & Samples

• Cleans all patient and non-patient care areas using standard cleaning procedures to include replenishing restroom supplies
• Cleans patient rooms at the time of checkout and isolation rooms using the standard Seven Step procedure
• Removes and disposes of regular and infectious medical waste
• Performs a variety of functions and tasks pertinent to the production, service, sanitation, and distribution of food. The Food Service Worker may work in various areas of the department such as patient tray line, dish room, pots and pans, sanitation, cafeteria, and storeroom
• Assembles patients’ trays; services/prepares food and snacks, delivers and retrieves trays. Answers telephone calls and receives requests from patients and other hospital staff. Shows initiative in resolving patient, family member and/or nursing concerns
• Soiled linen pick up, build carts (if necessary) and deliver clean linen to user areas
• Assists in transport of patients, ambulatory or non-ambulatory, via wheelchair or stretcher. Ensures patients comfort while in the process of transportation
• Verifies assignment information with dispatcher/supervisor and verifies patient’s by two step identification process. Maintains documents relating to transporting of patients (x-rays, charts, ticket to ride) and support equipment (IV’s oxygen, walkers)
• May transport specimens from the departments to the lab
• High School Diploma or GED preferred (must be in process of completing GED within six months of hire date)
• Good people skills for positive work interaction
• Realizes the importance of providing good customer service
• Desire to learn new tasks
• Adheres to appearance and attendance policies

Manager, Perioperative Support Services Resume Examples & Samples

• High School Diploma or equivalent, required
• Minimum of five (5) years progressively responsible related perioperative experience, required
• Demonstrated knowledge of infection control procedures, proper waste disposal and standard precautionary measures, required
• Demonstrated communication, organizational and time management skills, required

Support Services Assistant Resume Examples & Samples

• Have obtained previous employment with the State of California in the same classification or in a classification that is comparable
• If it is determined that an applicant does not meet the minimum qualifications, the applicant’s name may be removed from the eligibility list
• Applications postmarked on the final filing date will be accepted. Scanned, copied or faxed applications will not be accepted
• Applications will be screened and only the most competitive will be offered an interview
• Any limited-term appointments may transition in to a permanent appointment

Financial Support Services Specialist Resume Examples & Samples

• Maintains and analyzes accounts and financial data to ensure accounts and variances are accurately stated; and conducts timely reconciliations
• Performs root cause analysis and research to identify and resolve discrepancies
• Maintains effective and productive relationships with both internal and external business partners
• Handles incoming requests and communicates status/resolution to requestor and relevant stakeholders
• Serves as a financial liaison responsible for receivable and relationship management; partners with internal and external business partners
• Supports the organization's quality program(s)
• Administers company personnel policies in all areas and follows company staffing standards and training recommendations
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions
• Provides support, guidance, leadership and motivation to promote maximum performance
• Leadership/management/motivational skills
• Analytical and interpretive skills

Operations Support Services Associate Resume Examples & Samples

• Validates provider's participation in workers' compensation care via phone calls
• Reviews data from queries and spreadsheets provided by OSS project coordinators to determine appropriate provider usage
• Updates and maintains documents for department as needed
• Assists OSS project coordinators with projects as assigned

Operations Support Services Coordinator Resume Examples & Samples

• Completes examiner update reports, claim adjustments, provider requests and operational expense check requests
• Creates and maintains internal and external logins and the applicable security access for the company's claims management systems by determining the validity for incoming requests and whether they meet established policies
• Coordinates with company's internal audit group to ensure security access is defined and implemented according to established policies and procedures
• Communicates and collaborates with other internal departments to support the security needs of end-users
• Researches and gathers data as needed for auditing, special projects or returned checks
• Provides telephone support to end-users

Director of Finance Support Services Resume Examples & Samples

• Lead the business and IT resource teams by setting clear expectations of required detailed tasks, deliverables and time frames and managing projects on day to day basis
• Support the super users and end users of the SAP, Ariba and Automated Expense in North America and assist in troubleshooting and solving complex issues. Stay current with available patches, enhancements from a business perspective
• Assist with the analysis, design/redesign, implementation, testing and documentation of process improvement
• Participate in change management and communication activities
• B.S. in Accounting or Computer Science
• 6-8 years’ experience in managing small/medium projects
• 6-8 years Finance/SAP FICO Application experience
• Completion of at least one full life cycle implementation of SAP’s ERP system as Business Analyst in the area of expertise
• Knowledge of MS Office Applications including MS Excel, MS Word, MS PowerPoint
• Strong Analytical Skills and problem solving skills
• Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
• Proven ability to prioritize workload
• Bachelor of Science or equivalent work experience

Operations Transaction Support Services Administrator Resume Examples & Samples

Global support & services estimator resume examples & samples.

• Ability to coordinate and communicate effectively across functions
• Ability to read Statements of Work and understand the impact on GS&S resources
• Basic knowledge of proposal processes
• Basic knowledge or ability to learn US government acquisition regulations and processes
• Ability to work well independently and as part of a team
• Ability to analyze data and summarize conclusions and present them to management
• Knowledge of various estimating methodologies
• Strong time management skills and ability to work multiple projects at once and proactively work issues
• Experience working in a cross functional environment
• Ability to read Statements of Work and understand the impact on resources
• Basic knowledge of the proposal processes
• Experience analyzing/interpreting large volumes of data and presenting findings to others
• Strong time management skills and ability to work multiple projects at once
• Strong knowledge of proposal processes
• Ability to analyze data and summarize conclusions and present them to management and executives
• Detailed knowledge of various estimating methodologies
• Ability to lead large complex estimates
• Experience analyzing/interpreting large volumes of data and presenting your findings to others
• Financial experience in the following: Accounting, Budgeting, Estimating or Forecasting

Finance & Support Services Director Resume Examples & Samples

• Design systems, policies and procedures that provide appropriate levels of security and control of WV assets, resources and operations
• Define and implement efficient and effective internal control systems
• Provide oversight on MFI financial management
• Management of fixed assets
• Play the role of Disclosure Officer whenever an allegation is received by WVI under the Integrity and Risk Reporting (IRR) policy with regards to his/her specific office
• Ensures quality and timely preparation and submission of divisional strategic plan, annual operations plan and budgets
• MBA Accounting and Finance, with professional qualifications (ACCA, CPA)
• 8 yrs experience in Finance and business support roles in the humanitarian industry, a minimum of 4 of which must have been in senior management level
• Solid knowledge of accounting principles, financial systems, budget/cash-flow monitoring and internal accounting controls
• Knowledge of and experience with government grant regulations and financial reporting requirements preferred
• Must have good working knowledge of computerized accounting systems, preferably Sun Systems & Vision. Must be computer literate in using Microsoft Office programs
• Financial and program management skills
• Human Resource skills

Manager, Icoms Operations & Support Services Resume Examples & Samples

• Manages a staff of individual contributors, responsible for systems and processes designed to deliver a time-sensitive, quality internal and external customer experience through effective operational support, tools, consistent methodology, continuous improvement and metrics
• Partners with iOSS Leadership to identify and implement tools and processes to maximize operational efficiencies for the Network Inventory Management (NIM) and Location Access Management (LAM) responsibilities
• Proactively understands customer’s business processes, the key drivers and measures of success for the business, and the short and long-term direction of the business and technology
• Facilitates and leads discussions across functional groups, field locations, and key stakeholders to identify and validate technology solution strategy, supporting initiatives and key deliverables
• Applies/demonstrates mastery of existing technologies, practices and processes
• Partners with cross-functional departments to manage rollout schedules and technology releases ensuring business needs are supported in all phases throughout the process
• Coaches and develops people resources to maximize strengths and develop strong, collaborative partnerships within the Technology organization. Advises and coaches team members on procedures, technical problems, priorities and standard methodology
• Maintains awareness of business, technical, operational, architecture and infrastructure issues and acts as a sounding board or consultant to aid in the development of creative solutions
• Ensures performance planning, coaching and evaluations occur per policy and may recommend pay adjustments and promotions

Associate Support Services Product Manager Resume Examples & Samples

• Develop, own and drive product strategies and cascade the global product strategies into the regions and business divisions and to the relevant local stakeholders
• Analyse current market trends, conduct market research and specify market requirements for current and future products
• Determine the feasibility of the concept for development and define and develop the product specifications
• Take responsibility for the definition, monitoring and management of the lifecycle roadmap for each product in the portfolio
• Develop and deliver product training and communication to client facing staff and relevant internal stakeholders
• Tertiary qualification. University degree or higher in Business Management or equivalent
• At least 5 years’ product management experience within a large scale (preferably multi-national) technology services environment
• Understanding of the Dimension Data transformation and change programmes
• Good verbal and written communication skills and able to interact across all levels in the business
• Assertive, logical and proactive individual
• Display an astute mind-set with critical thinking skills, systems thinking and good problem solving
• Ability to research and produce industry knowledge that is published and presented internally and externally
• Source or develop concepts for new products to investigate and identify enhancement concepts for existing products
• Vet the suitability of vendors and partners, alliances and suppliers
• Establish, develop and maintain product-pricing models and contribute to the identification of suitable promotional techniques and sales and distribution channels
• At least 8 years’ product management experience within a large scale (preferably multi-national) technology services environment
• Broad understanding of product management
• Sound understanding of the technologies related to product areas
• In-depth understanding of the product’s functionality and capability
• Display good work efficiency with effective time and work management, dynamic prioritising and adaptability and flexibility
• Strong verbal and written communication skills and able to interact across all levels in the business
• Ability to work in a matrixed and cross functional environment
• Proven ability to make strategic and independent decisions that are characterized by logic and good reasoning
• Ability to develop, grow and utilise domain level expertise including industry, markets and technology factors

Support Services Specialist Resume Examples & Samples

• Occasional Travel
• Travel 1 to 5 nights per month may be required
• The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis
• To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume
• Provide technical support to the organization's internal users of computer applications and hardware (e.g.,PCs, servers, mainframes). Route all issues that cannot be resolved to the appropriate team
• Receive escalated issues that could not be resolved by the first level support teams and works to resolve in a timely manner
• Accurately document Incidents and Requests in the ServiceDesk tool
• Maintain a troubleshooting tracking log ensuring timely resolution of problems
• Set-up and deploy new hardware, including Desktops, Laptops, and Smart Phones
• Install software and software upgrades via Remote desktop
• Excellent time management skills and the ability to prioritize work
• Basic reading, writing, and math skills
• Interpersonal communication skills
• Meet deadlines
• Plan and arranges activities
• Capacity to work under pressure
• Knowledge of PC hardware and software, Windows operating system and MS Office
• Ability to ask appropriate questions to determine end user’s technical problems and effectively communicate steps to resolve

Premium Support Services Sales Engagement Specialist Resume Examples & Samples

• Be responsible for the Premium Support bookings and revenue quotas assigned
• Support content for Premium Support Services opportunities with GCO Sales
• Assist with the internal and external adoption of the SAP S/4 Hana Value Assurance message and be an evangelist for the Premium Engagement Value Assurance portfolio and value proposition
• Establish Premium Support Services pipeline and growth strategy through demand generation programs
• Develop, own and maintain Premium Support Services account strategies and plans
• Work closely with SAP Business Transformation Services to position and sell Value Management and Enterprise Architecture services that help SAP to deliver on our value promise to our customers
• Leverage messaging to map pain points and business challenges to SAP solutions for customers; communicate these back to the Center of Excellence
• Directly interact with Account Execs (AEs), Services Account Managers (SAMs), Strategic Pursuit Advisors, and customers to position the value of SAP's Premium Support Services as supported by value propositions, ROIs, business case development, references, and supporting analyst data
• Support deal execution in the Region as needed, including education of customers procurement and legal, (for the Support Services contract, not the Professional Services SOW), and contract negotiations
• Leverage best practices across the region
• Support MaxAttention workshops for customers
• Provide weekly reporting as required to management and ensure systems are accurate and current
• Experience developing and presenting compelling business case justification
• Works proficiently through effective communication and management thinking coupled with significant political insightfulness
• Ability to drive business by developing necessary sales tools and programs that will enable sales and customers alike
• Will demonstrate basic knowledge and application of service program strategy, development, and deployment
• Well rounded understanding of business, partner and project management practices
• Possess strong business aptitude and working knowledge of at least 1 industry preferred
• Ability to manage projects and people, with virtual teams, across the globe
• Person will be required to travel frequently, meeting with customers and sales teams. Willing to travel 40%
• Communication: ability to demonstrate fluency, proper grammar, and organization of thought. Demonstrates willingness to participate in and lead meetings and communicate effectively with staff at all levels
• Business acumen: ability to apply sound commercial judgement when demonstrating to our customers how our services will generate significant value and return on investment

Business Office Lead-support Services Resume Examples & Samples

• Understanding of the revenue cycle and the responsibility and goals of each area and how they impact the revenue cycle
• Maintain knowledge of Business Office policies and procedures
• Research and resolve accounts that are in a credit balance status
• Research and resolve all refund requests
• Follow all refund supporting documentation requirements
• Post refunds and recoupment’s
• Working knowledge of payor contract requirements in regards to refunds and recoupment
• Complete the Quarterly Medicare Credit Balance Report
• Review all credit balance accounts that fall under non-governmental financial classes for the following that may have caused the credit balance

Transportation Support Services Specialist Resume Examples & Samples

• Proactively lead IT project efforts/initiatives related to the GTS, Choice, and SCO programs, as well as the associated nominations activity, and the implementation efforts
• Portray and implement the NGD vision as it relates to the GTS, Choice and SCO programs, as well as the associated nominations activity, throughout the NiSource jurisdictions
• Proactively lead discussions with Accounting, Commercial Operations, Finance, IT, Legal, Meter to Cash, Regulatory, Corporate Credit, and other necessary internal/external entities regarding all projects/issues
• Remain knowledgeable at all times of applicable industry and tariff changes and advise management of possible impacts
• Prepare and provide internal/external parties information as necessary related to rate case activity and responses to interrogatories
• Prepare special data requests/reports for the department as needed and/or requested
• Manage the GTS, Choice and SCO billing process and reporting
• Manage the Request IT process
• Actively lead rate case strategy discussions, providing information and tariff revision recommendations as necessary
• Provide information and proactively participate in regulatory collaborative efforts within each jurisdiction
• Provide and maintain procedural updates on new or changes in polices and procedures and tariffs
• Identify, recommend, and lead the effort to implement process improvements
• Investigate all internal and external stakeholder inquires in a timely and accurate fashion
• Be an industry and tariff knowledge expert with functional expertise of the GTS, Choice and SCO programs, as well as the associated nominations activity,
• Provide direction and assist LDC personnel and marketers/suppliers with regard to the correct administration and operation of the GTS, Choice and SCO programs, as well as the associated nominations activity,
• Excel in providing customer service to internal and external audiences and continue to proactively seek ways to enhance the customer experience
• Actively evaluate processes and procedures to ensure internal and external compliance with state tariff rules and regulations
• Proactively lead discussions with the Team Leader, and others as needed in evaluating changes related to compliance with state and federal regulations and regulatory initiatives (defining IT program changes, testing and implementation)
• Complete Sarbanes Oxley quarterly compliance control testing
• Determine the impact and significance of obstacles/changes in new regulatory initiatives and/or state and federal regulations
• Perform internal audits to ensure compliance with state tariffs, and regulations as well as policy and procedures
• Lead and/or support training initiatives to ensure compliance
• Conduct Supplier Credit Worthiness evaluations and collect collateral instruments as required
• Proactively build business relationships with all parties necessary to successfully supervise the GTS, Choice, and SCO programs, as well as the associated nominations activities
• Lead discussions with department Team Leaders in the identification and resolution of productivity or performance issues
• Prepare and maintain accurate and up-to-date internal and external reference manuals and company supported websites
• Adapt to frequently changing work assignments
• At all times meet or exceed business plans/operational goals
• Extensive knowledge of, and proven experience with the GTS, Choice and SCO programs, as well as the associated nominations activity, including the IT systems that are utilized for those programs
• Demonstrated ability to successfully lead and coordinate projects, work across departments collaboratively to resolve issues, drive projects to closure, achieve desired results/goals and/or implement change as needed
• Must possess the ability to handle multiple tasks and stress in a fast-paced business environment
• Must possess effective teaming and listening skills
• Good conceptual, analytical and problem solving skills
• Proven ability to solve problems and make good decisions with minimal direction
• Proven ability to be self-sufficient and self-motivated
• Proven ability to work across departments collaboratively to resolve issues, implement change, etc
• Proven ability to provide expert technical advice to others in an accurate and timely manner
• Strong ability to read, interpret, understand, write, and apply LDC tariffs
• Proven experience working with customers and/or suppliers directly
• Strong sense of urgency, and ability to meet deadlines
• Proven ability to develop monthly reports/statistics that are meaningful, accurate and timely, as well as capture information pertinent to the success of the GTS, Choice and SCO programs,as well as the associated nominations activity
• Recognizes strategic implications of problems and issues
• Advanced knowledge of DIS, GTS, GAS billing system, Aviator, CIS and Easy Access Online
• PC software proficiency (i.e., Access, Excel, PowerPoint and Word)
• Minimum of 2 years of experience in an administrative position
• Must demonstrate ability to communicate well, both verbally and in writing
• Must demonstrate the ability to maintain accurate and timely data in accounting and operation systems
• Must be proficient in the use of all Windows/Microsoft applications and database management tools with a strong focus in Microsoft Excel

Team Lead Customer Support Services Resume Examples & Samples

• A four year degree from an accredited college or university, with emphasis in business, marketing or a related area
• Three years technical and/or professional experience
• In the absence of a degree seven years of related experience is required

Support Services Rep Resume Examples & Samples

• Sorting and placing ordered received in appropriate locations
• Packaging orders and preparing for shipment
• Tracking scheduled orders
• Assisting with physical inventory of items in stock
• Delivering parts to customers
• Maintaining equipment and work space with a high priority on safety
• A minimum of 6 months warehouse or related experience
• Valid driver’s license
• Capable of lifting up to 50 pounds
• May be required to operate fork lift equipment
• Ability to work flexible work schedule
• O Proactively lead IT project efforts/initiatives related to the GTS (Gas Transportation Service), Choice, and SCO (Standard Choice Offer)nbsp;programs, as well as the associated nominations activity, and the implementation efforts
• Ability to develop monthly reports/statistics that are meaningful, accurate and timely, as well as capture information pertinent to the success of the GTS, Choice and SCO programs,as well as the associated nominations activity
• Advanced knowledge of DIS, GTS, GAS billing system, Aviator, CIS and Easy Access Online preferred

Colleague Resources Support Services Associate Resume Examples & Samples

• Acts as liaison to colleagues in resolving benefits, payroll, eTime, and other colleague resources (CR) related issues
• Assists with administrative processes of CR function
• Performs customer service functions by answering colleague inquiries via telephone and/or written correspondence
• Initiates the claims process for colleagues with new short-term disability (STD), workers' compensation (WC), and family medical leave act (FM:A) claims into claims management system and assigns claims to appropriate claims handler
• Updates claims management system with new and changing information
• Performs quality checks and assists with system access issues

Supervisor Administrative Support Services Resume Examples & Samples

• Ensures compliance with department, hospital and regulatory standards. Enhanced knowledge of IT/software system utilized by Lancaster General and ensures implementation into daily operations
• Serves as a patient experience advocate and leader by being a positive influence at all times in the handling of customer and employee issues. Communicates all LG Health policies, values, mission and vision with clarity and completeness. Communicates with all customers including physicians, office staff, patients and fellow employees in a professional manner while keeping customer service as top priority. Monitors patient satisfaction and develops action plans as appropriate
• Develops successful working relationships with physician practices and ensures adoption and implementation of strategies that will meet the demands of healthcare now and in the future
• High school diploma or equivalent (GED)
• One (1) year of using medical terminology

Operations Support Services Engineer Resume Examples & Samples

• Experience with providing Enterprise COOP or DRP operations, support, and services
• Knowledge of accurately accounting for and reporting on the location and configurations of hardware, software, and related property
• Ability to coordinate with contract management and government personnel to ensure the problems have been properly defined and the solutions satisfy client needs
• HS diploma or GED and 12 years of experience in engineering, AA or AS degree and 10 years of experience in engineering, BA or BS degree and 8 years of experience in engineering, MA or MS degree and 6 years of experience in engineering, or PhD degree and 4 years of experience in engineering
• DoD 8570 Compliance IAT Level II Certification prior to start
• Assess each client’s nightly, monthly and quarterly processing schedule and make recommendations to our clients that will maximize the efficiency in which their system functions
• Constantly monitor and seek to improve operational efficiencies for our clients and internal operations teams
• Responsible for setup, configuration, training and maintenance of our Automated Systems that run our batch programs. (Automic – OpCon Experience Preferred)
• Responsible for assisting clients in writing business specs for custom processes
• Responsible for assisting our Operations team with implementation support cases
• Responsible for representing implementations on commercialization projects
• Responsible for providing internal support to operational consultants
• Act as project manager on assigned projects for implementations
• More than five years of experience working in an operations center at a bank or credit union including both front and back office environments that utilize the DNA platform
• Prior conversion experience
• Extensive knowledge with Automic Automation Software and/or OpCon
• Solid understanding of financial industry business functions, in order to assist clients in determining both short and long term accounting and banking strategies
• Must have a strong technical aptitude
• Ability to constantly analyze data to identify performance trends
• On call for nights, holidays and weekends required
• Good business English and fluent/native Italian language skills, both written and verbal
• Experience in customer relations and ability with Word / PowerPoint / Excel (to create spreadsheets, provide layout, etc.)
• The ability to use and learn various online systems and technologies (provided by CEB training)
• Excellent customer service and interpersonal skills, a strong focus on quality and attention to detail
• A structured, systematic and proactive approach
• Great professionalism, reliability and flexibility. Able to manage multiple tasks in parallel, be enthusiastic, dynamic and responsive while keeping a sense of priority
• Work with End Users, System Administrators, Field Consultants, Developers, and Engineers at customer sites to diagnose reported software issues and address questions related to installation, configuration, development environment, operation, and general best practices on the IoT platform and manufacturing applications
• Experience in web application development and use of related technologies (Java, JavaScript, HTML, XML/XSL, CSS, etc.)
• Strong verbal and written communication skills. Channel of communication may include online community forum
• 1-3 years' hands on experience in a related support, services, or software development field that utilized technical and soft skills
• Experience in implementation, support, consulting or development in the area of manufacturing applications and factory equipment communications
• Exceptional diagnostic ability and skilled in using industry standard tools and techniques monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations
• Experience working with hardware sensors, devices, machines, or industrial PLC’s and their respective network communication protocols
• Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists
• Able to revise actions plans as new data is obtained

AMS Support Services Financial Analyst Resume Examples & Samples

• Provide strategic finance business and operational support (full P&L) to AMS PC Consumer Services business
• Analytical support and business modeling of revenue and margin
• Participate in forecasting and budgeting processes
• Provide key business and financial guidance to Region organization
• Analyze and interpret financial results and forecasts
• Completes a daily walk-through of the department to ensure that supplies are properly stocked with working durable equipment at all times (i.e. monitors, gurneys, pagers, portables)
• Troubleshoots most durable equipment (monitors, suction units, blood pressure cuffs, stethoscopes)
• Ensures all medical supplies are scanned to the appropriate unit/department
• Opticom/Tomar repairs and installs, AVL removal, repairs, programming and installs, Sigtronics headsets repairs and installs
• Perform Vacuum Pump Repairs
• Willing to work weekends and holidays

Manager of Support Services Resume Examples & Samples

• Acts as liaison between Patient Transporters and the Assistant Administrator
• Assists the Assistant Administrator in establishing operational policies
• Conducts on-the-job training for Patient Transporters
• Responsible for hiring, discipline, termination, evaluation of Transportation Staff
• Accountable for department performance indicators (Budget, premium pay, expenses, etc)
• Educates Transportation Staff in any new policies, procedures, equipment or techniques
• Schedules and assigns Transportation Staff to cover all shifts
• Schedules vacation and leave time for Transportation Staff
• Completes time cards for payroll
• Performs the job of Patient Transporter when required
• Interacts professionally with staff, visitors and patients
• Confers with Assistant Administrator to formulate policies and procedures for a Patient Room Readiness program and coordinates program implementation with hospital leaders
• Responsible for the Patient Experience/Customer Satisfaction measurement result for all Support Services department categories
• Participates in performance improvement and information management programs
• Demonstrates an ability to be flexible, organized and function under stressful conditions
• Reports to the Assistant Administrator regarding Patient Transportation performance. Writes and administers performance evaluations. Keeps Assistant Administrator informed of department activities
• Meets JCAHO, federal, state, and local regulations and standards
• Responsible for the, effectiveness and efficiency of the hospital Linen Utilization program
• Acts as a reporting member of the Environment of Care/Safety Committee on findings, recommendations, actions, and monitoring. Supports Environment of Care/Safety meetings by collecting and formulating relevant information in such a way that decision-making is facilitated
• Participates in performance improvement, including utilization and promotion of familiarization with performance improvement standards and programs
• Prepares and disseminates memos and reports. Maintains required records
• Company 401K
• Medical, dental, vision insurance
• Performs pre-registration and registration duties including, but not limited to
• High School Diploma or equivalent, required. Associates Degree, preferred
• Prior related office experience, required
• Knowledge of physician billing inclusive of third party billing, medical terminology, CPT and ICD-9 coding, highly desirable
• Working knowledge of PC applications, required. Knowledge of IDX, Invision, Novius and Ontrac, preferred

Director, Customer Support Services Resume Examples & Samples

• Minimum Bachelor's degree required; advanced degree preferred
• Minimum ten (10) years business experience required
• Minimum five (5) years management experience in a fast-paced, complex Customer Service Center environment required
• Business knowledge in such areas as Supply Chain, Operations, Collections, Sales & Marketing, and/or E-Commerce required
• Direct, indirect, and/or regional people management experience preferred
• PMP/FPX training and/or certification preferred
• Lean, Six Sigma, or Process Excellent methodology experience, training or certification preferred
• Ability and experience managing P&L statements or business/project budget preferred
• Medical Device or Orthopaedics sector/industry experience preferred
• Knowledge or experience with loaner kit programs preferred
• SAP or JD Edwards (JDE) experience or working knowledge preferred
• Position located in Raynham, MA, with up to 25% domestic travel required9261170503

Director, Claims & Contract Support Services Resume Examples & Samples

• Bachelor's degree in a related area or equivalent experience
• 7+ years of claim processing payer support services experience in a healthcare environment
• Previous Medicaid experience preferred
• Previous finance/budget experience preferred
• High school graduation or equivalent AND a minimum of one year of applicable clerical experience OR equivalent education and experience
• Computer skills for Word and Excel, and Google Calendar, Drive, Sheets and Docs
• Excellent interpersonal communication skills, including the ability to effectively communicate with students, faculty, and staff
• Good problem-solving skills
• Familiarity with printing processes and standards
• Accuracy and attention to detail in processing data, written and numerical information
• Ability to maintain professionalism while working independently and efficiently with limited supervision
• Ability to prioritize work, function within timelines, and work cooperatively with a variety of people
• Experience working with students

Manager, Support Services Resume Examples & Samples

• You have had experience in the management of staff with the ability to develop and review high quality administrative systems and work practices
• You possess excellent interpersonal and communication skills that will assist in liaising between all levels of staff and external stakeholders
• You are extremely organised and are capable of meeting strict and competing deadlines, ensuring accuracy in all tasks involved

Supervisor, Support Services Resume Examples & Samples

• Knowledge of health care benefits and utilization protocols relating to the determination of health service requests
• Knowledge of medical coding, including, but not limited to, ICD-10, CPT, and HCPCS
• Experience working with development, revision and implementation of Medical Management policy and procedures
• Experience interpreting payer contracts and guidelines
• Experience working with physicians, analyzing, forecasting, interpreting and presenting health care provider performance data
• Experience developing and maintaining key stakeholder relationships
• Experience interacting with health care providers in billing and accounts receivable and managed care industries
• Experience designing and implementing solutions to provider issues and problems
• Ability to professionally communicate on a high level with clients, executive level and regular staff and health care business executives
• Previous work for healthcare company
• Prior third party administrator billing, preferably with physician billing
• Committee Facilitation
• Knowledge of medical coding or a certified coder
• Financial data analysis
• Prior financial capitation
• Provider relations, including rosters and benefit plan
• Provider contracting, fee schedules, PMPM schedules
• Claims processing
• EPIC knowledge preferred

Team Lead-support Services Resume Examples & Samples

• A minimum of one year of customer service experience required
• Inbound call center experience preferred
• Bilingual skills in Spanish/English strongly preferred

Physician Support Services Coordinator Resume Examples & Samples

• Coordinates and distributes daily program census lists. Answers and directs phone calls for the Physician Services Program
• Facilitates identification and confirmation of patient demographics. Coordinates fax and file requests for information including, but not limited to, death certificates, O2, orthodics, pharmacy, etc
• Serves as a liaison between leadership, clients, patients, vendors, etc
• Maintains calendars for Medical Director, group meetings, interviews, on boarding and updates applicable databases
• Coordinates, prepares, attends, and documents information from department meetings
• Coordinates clinician on-boarding and departure processes
• Works collaboratively with appropriate personnel in addressing the needs and concerns of customers. Maintains and coordinates time records
• Will have a background in either analytics and/or process improvements
• Potential hours will be approximately 7:00 to 3:30 or something similar
• High school graduate or equivalent, Associate's degree in Business Administration, Healthcare Administration or related field preferred or equivalent experience
• 2 years of progressively responsible administrative, program support and electronic health record experience. Additional education may be substituted for up to one year of experience. Previous related experience in a health care setting preferred
• Medical Staff Relations: Builds effective partnerships with medical staff, physicians, fostering open lines of communication and establishing trust
• Organization: Effective management of projects, deadlines, and work load prioritizing; putting things together in an orderly and functional whole

Director, Technology Support Services Resume Examples & Samples

• Minimum ten years experience in IT support with a track record of high performance and increasing responsibility
• Five years of leadership experience with direct responsibility for a reasonably sized team supporting information technology
• Five years of relevant experience in two or more areas of computing and networking support (i.e., help desk management, project management, network-based information systems, desktop support, or customer training)
• Excellent staff management skills, including
• Excellent written and verbal communication skills, including public speaking and the ability to clearly present technology solutions and services to non-technical staff and administrators
• Excellent organizational skills, management of own time, and respect for the time of others
• Proven ability to think both strategically (e.g., long-term needs) as well as tactically (e.g., current needs/schedule trade-offs)
• Demonstrated ability to envision campus-wide approaches to IT services and to develop and implement effective plans for service delivery
• Excellent planning and scheduling skills, with the ability to be flexible in the face of sometimes uncontrollable changes
• Proven ability to effectively control and/or participate in multiple projects of varying priorities in a fast-paced environment in a consistently professional manner
• Ability to establish and maintain respectful and effective relationships with management, co-workers, and customers
• Ability to work effectively with a range of responsible parties throughout the University, either as a project leader or as a team member, to advance projects to timely and successful completion
• Demonstrated ability to analyze problems from multiple points of view, to lead consensus building within groups with differing views, and to translate consensus into planned action
• Demonstrated familiarity with desktop computing environments and Internet utility software
• Ability to act on own initiative to further organizational and University goals
• Master’s degree a plus (MBA, Computer Science)
• Past experience in a university or a highly-decentralized corporate environment, with career emphasis on planning and implementation of large, multi-divisional product launches and subsequent support
• Demonstrated experience in IT Service Management approaches
• Adaptabilitiy
• Coaching/Mentoring
• Visionary Leadership

Client Support Services Analyst Resume Examples & Samples

• Manage network customer as a single point of contact for performance, relationship and escalation management
• Generate new business leads to support growth agenda
• Proactively offer recommendations for issue resolution and process improvements
• Minimum 2 years of experience in warehouse operations and/or Supply Chain/Logistics with customer relationship management experience
• University Degree or Advanced Diploma in related field
• Solid understanding of the principles of supply chain management
• Reporting capabilities within a multiple system environment
• Preferably with experience in Project Management
• Proficient with all MS Office tools
• Experience working with multiple reporting applications
• Good communications and interpersonal skills
• Good analytical and problem solving skills; both short-term/tactical and long-term/strategic
• Well-structured, change oriented and results focused
• Internationally orientated executive

Receptionist / Physician Support Services Resume Examples & Samples

• Receives, screens, routes and responds to incoming telephone calls
• May provide support to physician practices
• Performs all other duties and projects as assigned
• Six months to one year experience required

Mailroom Clerk, Business Support Services Resume Examples & Samples

• Sorting, opening and stamping incoming and outgoing mail and couriers
• Reception relief
• Stocking shelves and office machines
• Order stock supplies
• Information management - recording files and sending to storage
• Prepare incoming cheques for bank deposit
• Trips to the bank and post office
• Scan and attach files (e-filing)
• Load/unload dishwasher, clean the fridge / microwave, maintain coffee machines and kitchen supplies
• Provide an organized, clean and tidy environment
• Physical requirements - lift heavy articles above head while shelving, up to 40 lbs - Push mail cart, file boxes
• Participate in cross-training for various roles and participate in various work assignments
• Ability to work collaboratively as a key member of a team and independently
• Organized and efficient at carrying out duties
• Excellent Customer Service
• Work well in a structured professional environment
• Basic experience with MS Word and Outlook

Office Manager, Business Support Services Resume Examples & Samples

• Provide ongoing daily business support for Key Executives
• 5+ years of experience in a senior administrative position
• A team player with leadership skills
• Ability to exercise good judgment, show initiative and be proactive

Global Support Services Program Management Consultant Resume Examples & Samples

• Lead core team, kick off projects, sustain and manage existing offers, establishes schedules, facilitates meetings, and ensure execution of programs/projects
• Ensures the core team launches the complex offers/solution at the desired quality level and meets the time to market plans
• Detailed understanding and working knowledge of Market Requirements Documents, Business Contracts, offer/solution design documentation, process and procedures guides, pilot and test planning, business readiness reviews
• Analyze and report actual performance vs. Business Contract goals
• Schedule and run all phase reviews and program reviews
• Track progress, report status and make necessary change requests to achieve all program goals
• Manage major risks and issues through effective mitigation plans and proper escalation
• Drive the core team to meet or exceed program goals
• Effectively communicate status of programs, projects, and objectives

Retail Banking Support Services Processor Resume Examples & Samples

• Self-starter with strong organizational skills
• Understanding and knowledge of operational policies & procedures and regulatory requirements
• Excellent telephone techniques and etiquette
• Demonstrates effective business writing and communicate effectively (e.g., tone, professionalism, grammar, etc.)
• Ability to handle high volume transactions and work independently in a fast paced environment
• Ability to recognize, analyze and escalate issues that present risk to the Bank
• Ability to work a flexible work schedule
• Knowledge of branch operating systems

Operations & Support Services Resume Examples & Samples

• Facilities management. Manage overall operations of two locations: West Bend and Hartford by assessing and monitoring office workflow, processes and procedures. Develop office procedures, routines, and filing systems. Manage lease processes
• Financial reporting. Prepare financial reports exporting from Quickbooks for monthly Executive and Board meetings. Make general ledger adjustments and closing journal entries working with auditor. Prepare draft of the annual organizational budget. Develop, document, ensure accountability to, and continuously improve all finance procedures and processes. Maintain insurance coverage. Adhere to United Way Worldwide requirements
• Reconciliation. Oversee all accounts, ledgers and reporting systems with regulatory requirement, and United Way Worldwide’s Standards of Excellence. Reconcile bank and investment accounts to general ledger; reconcile fixed assets to general ledger
• Internal controls. Ensure adequate systems of internal accounting controls is in place to protect the physical and financial assets of UWWC. Manage and maintain current and historical files (payroll, accounting donation, pledges, volunteer records, etc.)
• Audit and taxation. Prepare books and records for annual audit by independent audit firm. Coordinate and oversee the preparation and timely filing of governmental tax returns and reports by audit firm
• Employee management. Supervise Resource Center Manager
• Committee management. Prepare Operations Committee agendas, minutes and follow up materials
• Pledge processing. Input all pledges and direct donations (process monthly credit card). Manage the collections efforts by reviewing balance due. Prepare and distribute designation reports and payments
• Billing/invoicing. Generate and mail monthly billing statements to companies and individuals
• Agency allocations. Process the disbursement of quarterly funding to partner agencies, strategic partnerships and initiative funding and ensure reconciliation with accounting records
• Administrative and logistical support.Reception duties and supports events & meetings
• Other duties as assigned by the Executive Director
• Associates degree or equivalent experience in a business or finance related field. 3-plus years of experience in office support, data entry and/or accounting; exposure in a non-profit environment a plus
• Highly organized and able to simultaneously manage and prioritize multiple tasks
• Strong interpersonal skills with demonstrated team facilitation and problem-solving experience
• Experience/proficient in QuickBooks and familiarity with a customer relationship database
• Advanced knowledge of MS Office, including Word, Excel and Power Point EOE
• High School Diploma or equivalent preferred
• Ability to use computer systems and complete data entry assignments preferred
• 10-key data entry method preferred
• Must be 25 years of age
• Ability to speak, read, write, and communicate effectively
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
• Ability to work independently without constant supervision
• Ability to analyze complex or diverse information
• Ability to identify and resolve problems in a timely manner and develop alternative solutions
• Ability to manage and complete projects on time and budget
• Ability to balance team and individual responsibilities
• Ability to think critically and improve and promote quality
• Ability to understand business implications of decisions; as needed to align work with strategic goals
• Ability to manage competing demands as needed to change approach or method to best fit the situation
• Ability to act with professionalism as needed to approach others in a tactful manner and accepts responsibility for own actions

Technical Support Services Engineer Resume Examples & Samples

• The chosen candidate for this key role will be responsible for applying principles, theories and concepts on a wide-range of mechanical challenges
• Leading applications review teams, troubleshooting, failure analysis/root-cause analysis and product design/enhancements are examples of success in this role
• The product portfolio is primarily focused on standard mechanical drives (gearboxes), specialty mechanical drives, couplings and may additionally include geared motors, low/medium voltage motors and low/medium voltage electrical drives as incorporated in integrated drive solutions
• Educate and collaborate with channel partners to increase product knowledge and promotion of our products and services
• Develop credibility and assist in cultivating long-term relationships with the appropriate key account decision makers
• Perform as subject matter expert and deliver client presentations articulating the value proposition of products / solutions
• Provide management with suggestions for improving product quality, reliability and performance
• Assist with development of forecasts, budgets and operating plans to drive growth and market share for responsible market
• Travel: 25%

Eckm Support Services Technician Resume Examples & Samples

• Provides configuration/imaging, deployment, and support for desktop operating systems, printers, scanners, computer peripherals, and all hospital communication devices
• Provides technical support, troubleshooting, and deployment for software applications
• Facilitates and processes network and telecommunications requests
• Diagnoses, resolves and closes customer issues according to service level guidelines. Promptly escalates issues to higher level technical support or management when necessary
• Provides end-user desktop training when appropriate and participates in on-call rotation
• Prepares and maintains documentation for the departmental knowledgebase

Technology Support Services Analyst Resume Examples & Samples

• Resolves more complex and non-routine hardware, software, operating system and application integration issues
• Performs technical changes including firmware and software updates, patching operating systems, utilities, and applications
• Provides creative and thoughtful technical solutions using approved methods in accordance with established procedures and service levels
• Assists in the documentation of the technical landscape
• Works with IT leadership and other IT staff to solicit and disseminate customer feedback
• Two years of experience with Intel-based platforms and LAN support services, including problem analysis/resolution in a complex environment

WVV Finance & Support Services Director Resume Examples & Samples

• ACCA, CIMA, CPA or equivalent preferred
• Solid knowledge of accounting principles, financial systems, budget/cash flow monitoring and internal accounting controls
• Ability to solve complex problems and to exercise independent judgment
• Must be able to lead and manage a team
• Good working knowledge of computerized accounting systems, preferable Sun Systems & Vision. Must be computer literate in Microsoft Office programs
• Knowledge of government grant regulations and financial reporting requirements preferred
• Knowledge of local accounting system preferred
• Proficiency in written and spoken English
• Good oral/written and interpersonal skills
• Able to work on a cross-cultural environment with a multi-national staff
• Ability to travel within country, regional and internationally
• Minimum 5-year experience in finance position with medium business/medium NGO/government agency
• Minimum 2 year experience in finance management position
• Experience of treasury activities, establishment and monitoring of budgets and an understanding of data processing concepts and systems is preferred
• Experience with humanitarian aid in-country is a plus

Senior Manager Industry Support & Services Resume Examples & Samples

• Relevant tertiary qualifications or demonstrated, relevant professional experience in business, communications or related discipline
• Proven relationship management and stakeholder liaison experience with influential and key industry bodies at a senior level
• High level experience in leading and developing strategies and business plans to meet organisational objectives and changing stakeholder needs in a customer focussed environment and consistent public sector framework
• Extensive knowledge of and experience in the application of road transport legislation and the regulatory framework for managing access and associated compliance

Support Services Ambassador Resume Examples & Samples

• Obtain patient service discussion from Food & Nutrition Service Director and Environmental Service Director daily
• Obtain important and pertinent patient information from Nursing Unit prior to rounding
• Round all new admits and provide explanation of FNS and EVS services
• Partner with Nurse Directors and round patients on first shift
• Round daily on all planned discharges
• Identify and document service success and failure trends
• Complete and distribute a daily report to Directors of FNS & EVS, VP-SS and VP-EVS
• Provide supplemental training of AIDET/KW@KT for EVS and FNS associates
• Coordinate weekly meetings with FNS director, EVS director, and in-patient nursing directors/designees to review

OIT Customer Support Services Resume Examples & Samples

• Customer oriented and friendly individual who can deal with occasional stressful situations
• Basic understanding of technology and major desktop and mobile operating systems
• Interested and willing to learn about technology

Instruc Technology Support Services Mgr Resume Examples & Samples

• Designs and delivers technology-related training workshops in high-tech classrooms and other multi-media related technologies for faculty and teaching assistants
• Conducts on-site training for faculty, teaching assistants and others in use of multimedia hardware and software supporting the use of high-tech classrooms at their convenience
• Consults with faculty and others on issues related to multi-media integration into the curriculum; including presentation design and production, digital imaging technologies, equipment recommendations, and other areas in support of instructional media design and technology
• Analyzes, recommends, procures, and manages all departmental computer-related equipment hardware and software
• Coordinates all computer hardware and software installations and maintenance in cooperation with other university computer support personnel
• Coordinates the activities of the Videotape and Film Library. Maintain CD-ROM based catalog. Consult with faculty on selection, procurement, and use of instructional videotape and/or DVD programs for use in the classroom
• Designs, updates, and maintains the departmental web site. Produce training documentation and materials on equipment use and processes
• Plans and develops annual equipment budget requests for the university's Instructional Computing and Technology and Accommodating Technology committees
• Develops and recommends short and long-term plans and objectives for the Instructional Media Center
• Acts as faculty liaison for the IMC regarding operational policies, procedures, and faculty concerns
• Produces special projects assigned by the Director (e.g., IMC promotional brochure and videotape)
• Supervises clerical-technical staff as assigned
• Ensures that proper policies, procedures, and quality standards are being maintained throughout the IMC

Banking Support Services Temp-to-hire Resume Examples & Samples

• Processing routine to complex transactions on-line
• Researching and resolving routine to moderately complex problems and inquiries and referring difficult problems to more senior representatives
• Account maintenance, report generation, and project work
• A CSR spends nearly 80-85% of his/her time on the phone answering questions for internal Team Members. The remainder of the time is spent on learning and development opportunities. An excellent CSR will be able to handle 100-120 calls per day while maintaining a high level of customer satisfaction. The working environment is fun and relaxed with a casual dress code but is also demanding and structured, and involves overcoming bankers concerns which can include some escalated issues

Sped Support Services Coordinator Resume Examples & Samples

• Support the improvement of student outcomes and strengthen the engagement of families as partners
• Collaborate with the Principal/Headmaster to
• Accountability for Student Achievement
• Active/Valid/Current MA Licensure (DESE or other MA regulatory body) in the field of special education or a related field including school psychology, clinical psychology, social work, etc
• Knowledge of Department of Elementary and Secondary Education (DESE) Regulations, the Individual with Disabilities Education Act (IDEA), and Section 504 of the Rehabilitation Act
• Ability to meet the BPS Standards of Effective Practice as outlined above
• Demonstrated capability to work collaboratively with school administrators, direct service providers, families, students, and outside partners
• Three years successful experience in an urban school system or urban human service setting
• Excellent problem solving, communication, and organizational skills
• Master’s Degree in Special Education or a related field
• Administrative/supervisory certification and experience
• Urban special education teaching or related service experience
• Experience using the Special Education Information Management System (SEIMS)
• BPS values linguistic diversity and believes that candidates who speak another language bring added value to the classroom, school, and district culture and diversity. BPS is particularly interested in candidates who are fluent in one of BPS' official languages:Spanish, Creole (Cape Verdean), Creole (Haitian), Chinese, Vietnamese, Portuguese, & Somali
• Planned building fabric maintenance
• Minor building repairs and decorating
• Office moves to include basic IT installation
• Room set up
• Porterage duties
• Specific maintenance duties Carpentry/painting/tiling
• Reactive cleaning duties
• Other general duties as instructed
• To comply with the requirements of the Health and Safety at Work Act and emergency procedures as required
• Painting and Decorating experience
• Basic Carpentry Skills
• PAT Testing experience preferred but not essential
• Customer focused and good organisational skills
• Able to work to varying deadlines
• Active and resourceful individual
• Good hands-on skill level
• All essential training will be provided to fulfill this role
• Promotes a positive teamwork environment
• Actively enforce operational goals, policies, and procedures
• Assist with training and development
• Support increased communication with other departments and across the organization
• Assist supervisor with team and departmental reports
• Reviewing, revising and implementing SOP's
• Coordinates workflow to ensure established turnaround times are met
• Assists leadership with departmental projects and initiatives; leads team participation

Supervisor Support Services Resume Examples & Samples

• Supervises daily operations and actively assists and provides direction to subordinates as required. Coordinates multiple operational tasks supporting the professional unit. Interviews, trains, evaluate and disciplines support staff
• Ensures projects are completed on schedule following established procedures and schedules. Researches, compiles and creates reports from databases and spreadsheets. Monitors department budget, timelines, staffing, space and equipment needs. Makes recommendations to correct variances
• Acts as liaison between management, other departments, and subordinates. Facilitates communication between related departments and own department. Maintains harmony among employees and resolves grievances. Promotes a team environment and provides work direction and guidance including coaching, professional development and training. Resolves errors and complaints from client departments and other managers
• Ensures compliance with department/organization policies/procedures. Performs ongoing operational tasks for professional unit, as needed
• Minimum two (2) years of demonstrated leadership experience in a business environment required
• Minimum one (1) year of supervisory experience in a business environment required

Senior Director Patient Support Services Resume Examples & Samples

• Oversees administrative and operational aspects of Patient Support Services departments falling under the Senior Director's control
• Responsible for the development and maintenance of an effective organizational structure in order to facilitate facility goals
• Establishes standards and expectations for patient satisfaction
• Promotes and maintains good patient and customer relations and performs patient / customer satisfaction assessment via surveys and questionnaires
• Monitors the environment and implements change to ensure patient comfort and safety, as well as for employees within their respective work areas
• Develops reporting mechanisms and key indicators to describe the workload volume and acuity, patient interventions, quality performance, and productivity of the departments' operations and services
• Monitors, analyzes, trends, reports and recommends actions to the Executive Director, Patient Support Services, based on these indicators to improve personnel staffing patterns, service quality and/or productivity performance
• Directs the development and implementation of business plans for new or revised ventures and/or expansion of services and programs that may include the acquisition or inception of other facilities as well as personnel
• Ensures adherence to enterprise clinical nutrition standards and guidelines for adult and pediatric patients
• Researches, performs analysis, compiles data and advises the Executive Director, Patient Support Services, relative to long-range planning strategies, department organization, financial forecasting, personnel management, patient relations, space and equipment, marketing strategies, policy development and implementation, and vendor relations
• Ensures development and completion of the budgetary process for departments as related to annual operating and capital budgets, with respect to expenses, revenue and fee schedules, and ongoing financial monitors and reports
• Serves on appropriate committees and other groups as the administrative representative of the respective departments and disseminates information from other sources to the departments
• Promotes and maintains harmonious inter-intra departmental relationships and represents the departments in coordinating administrative and operational activities that interface with other departments
• Ten or more years of professional and functionally relevant experience inclusive of five years of demonstrated management experience
• Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, completing assessments and developing necessary action plans to provide optimal managed services and drive resident and customer satisfaction
• Improves resident experience and identifies opportunities to improve
• Interacts with Client Management and maintains effective client and customer relations at all levels with client organization, including conducting rounding
• College diploma and CSNM membership
• Experience managing both food and housekeeping would be considered an asset
• Experience working in a unionized environment would be considered an asset
• Familiarity with kosher foods is an asset
• Requires a minimum of 3+years progressive management experience managing a complex business with financial and operational responsibility for that business, multi-site OR multi-departmental
• Maintains the cleanliness of patient rooms, unit equipment, storage areas, nursing station, refrigerators, and other designated areas
• Inventories and maintains linen, equipment, and supplies for equipment, and all aspects of patient care, as evidenced by documentation and management observation
• May assist in turning over OR rooms including bed cleaning, trash removal, and emptying dirty linen according to departmental guidelines

Oncology Director Support Services Resume Examples & Samples

• Develops departmental goals, plans and standards consistent with the objectives of the organization. Evaluates program and initiatives
• Directs all activities related to staffing including hiring, training, development and evaluation of staff. Assigns tasks. Prioritizes and coordinates work
• Collaborates with multidisciplinary teams to assist with problem identification and resolution, cost containment issues, implementation of new services, and systems/performance measures
• Monitors and adheres to budget. Approves and/or monitors expenditures, purchases and other actions to ensure compliance with budget guidelines
• Directs operations for assigned support services including navigation, social work, genetic counseling, oncology research and community outreach
• Identifies the needs of patients served by the assigned function and develops goals/objectives/initiatives to resolve needs
• Ensures that all assigned departments, services and programs are well integrated, efficient and patient focused
• Serves as operational liaison between STCC and supporting departments including, but not limited to, nutrition, financial assistance, rehabilitation, research, behavioral health, palliative care, etc
• Actively leads community relations and outreach activities for the service line
• Five years of oncology experience with at least two years of supervisory or management capacity required

Executive Director of SEL Instruction & Support Services Resume Examples & Samples

• Master’s degree, Psychology, Social Work, Educational Leadership, or other related degree
• Minimum 10 years of experience in the field of student supports (or related experience), specifically culturally-linguistically diverse students, families and communities
• 5 years department or program leadership, directing/ managing multiple departments/ programs, and a track record of significant accomplishment, especially in complex or high need environments
• Grant Management, data evaluation experience
• Demonstration of outstanding leadership, interpersonal, and communication skills that builds strong teams and outcome/impact evidence to support
• Comfort interfacing with all levels of school and district leadership; ability to effectively engage a variety of stakeholders within BPS as well as externally
• Deep understanding of student support needs in urban school districts; demonstrable success overseeing student support services that contribute to student success
• Successful experience designing and delivering professional development
• Ability to work independently and in a collaborative team environment
• Comfort with handling multiple projects simultaneously as well as working with rapidly shifting priorities and targets
• Strong organizational skills,with outstanding attention to detail
• Passionate about accelerating the impact and efficacy of new teachers, mentors and school leaders, and improving the academic outcomes of all students
• Commitment to self-reflection and ongoing learning
• Proficient in Microsoft Office programs including Word, Powerpoint, and Excel; Google Mail, Calendar, Contacts, Drive
• Current authorization to work in the United States - Candidates must have such authorization by their first day of employment
• Administrative Services Credential
• Minimum of 3 years Principal or headmaster experience
• Minimum of 5 years educational experience (clinical position, classroom teaching, coaching, site or district level administration and/or program implementation) in a variety of settings or grades
• Strong working knowledge of BPS’ approach to teacher and school leader development
• Knowledge of PBIS, MTSS, BPS CBHM
• Familiarity with SEL competencies, Common Core State Standards, and learning differences frameworks
• Familiarity with Labor relations law and the Collective Bargaining Agreement
• Experience of working in a similar role
• Excellent data input and accuracy skills
• Proficient in Word, Excel and Outlook

Coordinator, EOP Academic Support Services Resume Examples & Samples

• Oversee the delivery of quality tutoring services and program in various content areas across the curriculum including math, reading, writing, sciences, foreign languages and a variety of other content areas
• Research instructional support models and implement new processes and best practices to improve the performance and quality of academic support services offered to students
• Oversee the CRLA Tutor Certification program. Lead CRLA tutor training each semester, including updating tutor training modules and tutor observations
• Work with instructors and campus administrators in implementing the program including marketing and enrollment; monitoring the use of curriculum and academic software, and assessing and evaluating tutor outcomes
• Coordinate the work of professional tutors and students including individual and group tutors, master tutors, and EOP front desk staff who are accountable for overseeing the day to day operations of the tutoring center and computer lab, and for providing quality tutoring and specified support services to students
• Establish performance measures, observe and evaluate performance of students who are seeking, as well as students who have completed CRLA certification, professional and peer tutors, and other academic support staff; implement action plans to address performance issues of individual staff
• Perform outreach to departments, faculty, and instructors to identify potential candidates for the roles of professional tutors, master tutors, group tutors and individual tutors
• Participate in the interviewing, selection, and hiring of instructors and all levels of tutors
• Facilitate on-going professional development training for tutors (both certified and non-certified) and front desk staff to ensure that center employees are equipped with the resources and tools needed to best serve students
• Collaborate with other University-sponsored tutoring support services
• Work with EOP professional staff in developing plans for intervention strategies to encourage "at risk" students, as informed by Binghamton University's early warning system and other leading risk indicators, in terms of providing priority tutoring and other support services to these students as needed
• Receive training in the conducting of student development workshops (e.g. time management, study skills, etc.)
• Assist in developing and implementing key performance measures to evaluate the quality and effectiveness of tutoring programs and services, and to identify potential gaps in services
• Work collaboratively with public relations, marketing, and communications teams to promote academic support services and increase student awareness via social media, college website, and print materials

Coordinator, Academic Support Services Resume Examples & Samples

• Advise SSS PRIME STEM Scholars and monitor their academic progress (grouping as assigned)
• Develop monitor Individualized Academic Plans (IAP) for scholars as assigned
• Explain and/or clarify academic policies and procedures
• Develop and facilitate life skills, research & graduate school workshops
• Maintain Blumen Script and annual rollover; work with OEAS on Blumen related tasks
• Facilitate student recruitment process, recommend policies & procedures, complete initial intake
• Develop collaborative relationships with academic advising, student services, career development departments, other TRIO programs; make appropriate referrals to other campus resources as needed
• Maintain appropriate and accurate student records
• Track and document student participation in project services
• Analyze data, generate and disseminate periodic reports (monthly and semester)
• Assist in developing and implementing advising unit goals and strategies
• Participate in program assessment: Institutional Effectiveness Plan (IE) & Annual Report
• Attend various university meetings and serve on various committees
• Other duties as assigned by the Director, Academic Support Services

Disability Support Services Coordinator Resume Examples & Samples

• Determine appropriate and reasonable accommodations and services based on student needs and current disability law (ADA & 504 of Rehabilitation Act of 1973)
• Meets with students with disabilities to determine academic accommodation needs
• Send academic accommodations letters to instructors; communicate regularly with both students and faculty and provide guidance on accommodation implementation
• Coordinate and implement ongoing disability accommodations and services (test proctoring, note taking support, accommodation letters, production of alternate format materials, and assistive technology support)
• Provide prospective students and families with information on DSS services (documentation guidelines, available services, eligibility, etc.) through appointments, email, and phone
• Keep accurate records and produce reports pertaining to students with disabilities
• Oversee exam proctoring process and procedures (including hiring and managing of student test proctors)
• Maintain professional knowledge of laws, "best practices," and other factors that affect the provision of accommodations to students with disabilities in a university setting
• Knowledge of Americans with Disability Amendment Act and Section 504 of the Rehabilitation Act requirements as they apply to post-secondary institutions
• Excellent communication skills (oral, intercultural, interpersonal, and writing)
• Knowledge and skill in use of computers and software common to the academic setting
• Available some evenings and weekends as needed
• An understanding of and commitment to CUW's mission and ministry

Transport Support Services Resume Examples & Samples

• Transport Patients & Materials throughout the hospital
• Complete Shift Prep by rounding the floors & completing down time duties
• Assists with training new hire Pt. Transporters
• Position is of a service nature dedicated to the prompt, courteous, and efficient response for support service’s needs
• Prepares the hospital for the most efficient through-put process by staging floors and work areas with the necessary equipment such as oxygen tanks, slider boards, ensuring holding areas for wheel chairs, gurneys and beds are stocked and clean. Other duties such as assisting EVS provide support in the through-put process and ultimately reduce wait times for patients requiring transport for admission
• Projects an image of professionalism in communication, appearance and conduct
• Maintains a working knowledge of departmental standard operating procedures. This knowledge may include use of specialized equipment, Quality Control requirements, and preventive maintenance. Position may require participating in meetings or events outside of normal business hours including evenings and/or weekends
• May be required to assist environmental services duties for the needs of the hospital (which may include trash, carpet care, floor care, patient room discharges, and projects)
• Able to provide excellent customer service in a first-impression, fast-paced environment through email, telephone, and in person
• Expected to maintain adequate patient flow according to departmental recommendations
• Responsible for – knowledge of content of all department meetings and organizational communications
• Promotes and demonstrates effective communication, interpersonal and interdisciplinary skills and relationships, maintaining professional conduct at all times, knowledge of proper body mechanics, safety measures and infection control, ability to follow instructions, knowledge of section specific test information and instrumentation may be required. Demonstrates commitment to professional growth and competence by adherence to departmental and company annual training commitments
• Resolves complex and non-routine hardware, software, operating system and application integration issues
• Performs technical changes including firmware and software updates, patching operating systems, utilities, and applications Provides creative and thoughtful technical solutions using approved methods in accordance with established procedures and service levels
• One year experience with Intel-based platforms and LAN support services, including problem analysis/resolution in a complex environment
• Supervises daily operations and actively assists and provides direction to subordinates as required
• Coordinates multiple operational tasks supporting the professional unit
• Interviews, trains, evaluates and disciplines support staff
• Researches, compiles and creates reports from databases and spreadsheets
• Makes recommendations to correct variances
• Acts as liaison between management, other departments, and subordinates
• Facilitates communication between related departments and own department
• Promotes a team environment and provides work direction and guidance including coaching, professional development and training
• Ensures compliance with department/organization policies/procedures
• Experience supervising staff preferred
• Experience with LMP preferred
• Experience with Health Connect Applications preferred
• Experience with scheduling programs preferred
• Experience in the evaluation process preferred
• Experience with data analytics preferred
• Experience with Excel spreadsheets and Power Point preferred

Wealth Management Client Support Services Team Leader Resume Examples & Samples

• Executes client account servicing activities as requested by partners within appropriate time frames, including but not limited to the processing of wires and fund transfers, bill payment, cash movement, gift processing, updating client databases, preparing required documentation, opening and closing accounts, meeting preparation, maintenance of accurate and complete account records, imaging of documents, and researching of client issues
• Maintains and instills in direct reports a strong understanding of required steps involved with each activity, proactively communicating with relationship management teams and other required groups as appropriate to obtain necessary information to properly execute the requested activity and to improve upon and enhance the client servicing experience
• Addresses the requirements of each activity in a timely fashion and in strict adherence with Northern Trust and Wealth Management Risk Management and Compliance guidelines and procedures, involving the CSS Manager in any potentially complex or sensitive issues
• Ensures the maintenance of client records and information on all applicable client servicing systems, ensuring appropriate and required documentation is collected and imaged
• Analyzes and develops solutions to processing issues, in response to a specific problem or service enhancements and guides direct reports in the resolution of difficult problems, ensuring compliance with all applicable rules and regulations
• Maintains and instills in direct reports a strong knowledge of business applications critical to relationship management including client on-line tools, seeking opportunities to expand knowledge of the latest enhancements to Northern Trust partner and client technology and/or systems in order to maintain highest standards of administrative and operational efficiencies
• Identifies service efficiency and service delivery enhancements, as well as process improvements, and when available, actively participates in business unit initiatives related to process, technology, and system enhancements
• Educates direct reports on new or existing Northern Trust and Wealth Management products, services and compliance requirements with an eye on expanding client relationships and fostering new business
• Shows a commitment to developing their own personal managerial skill set and demonstrates a fair and equitable approaching in recognizing, rewarding and developing each partner; supporting and mentoring them in achieving their career aspirations
• Works closely with the CSS Management to set the goals and annual performance expectations of direct reports and in providing ongoing and constructive feedback, coaching and training so as to ensure the performance standards required by the position are met
• 5-7 years’ in financial and/or client servicing experience preferred
• Knowledge of trust and banking operations and accounting systems usually acquired through related experience is necessary to administer complex accounts
• Analytical, problem solving, and organizational skills are required to identify and resolve account issues

Senior Manager, Site Support Services Resume Examples & Samples

• Establish and maintain strong relationships with medical research study staff
• Provide strategic guidance to research centers in efforts to help increase patient enrollment
• Manage referrals of patients to research centers stemming from MMG outreach campaigns
• Review site interaction records for issues and quality control across all ongoing programs
• Coordinate travel arrangements and reimbursements for patients involved in MMG studies
• Assist project managers/directors on program start-up and program closeo
• Serve as client contact back-up
• Bachelors’ degree in public heath, communications, business, or marketing preferred
• 7-10 years’ experience in an agency, pharmaceutical, or health communications related industry
• 3 years minimum experience in a specific therapeutic area, patient recruitment / clinical expertise, or communications
• 5 years’ managerial experience
• Strong budget and project management skills
• Excellent communication skills (written and oral); presentation skills are a plus
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook); and some knowledge of database programs

Administrative Specialist Gi Support Services Resume Examples & Samples

• Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems
• Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system
• Coachability: Receptive to feedback, willing to learn and embraces continuous improvement
• Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements
• Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer
• Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation

Voice Systems Enterprise Support Services Technician Resume Examples & Samples

• Demonstrated success in fault isolation and troubleshooting in enterprise voice system environments
• Demonstrated experience managing Cisco, Avaya and Nortel PBX systems
• Demonstrated knowledge of SIP, H.323 and H.320 network protocols
• Ability to install and configure phone hardware such as conference equipment; Section 508 equipment, terminal sets, etc
• Proven ability to securely administer voice application servers
• Bachelor’s Degree and/or 5 - 15 years of related work experience (typically requires a bachelor’s degree and five to seven years of experience)
• Experience working with BMC Remedy service management system

Team Lead Support Services Resume Examples & Samples

• Supervise a multi person team to support
• Well rounded office service experience is required (copy, scan, print, litigation support and reprographics)
• Adhere to all safety procedures
• Identify charges and match them to billing
• Perform other tasks as assigned

Commissions Support Services Associate Resume Examples & Samples

• Prepare and process adjustment and deductions
• Prepare National Securities Clearing Corporation (NSCC) files for processing
• Prepare and batch correction batches
• Accurate and timely preparation of all incoming commission statements and checks
• Research outstanding items with fund or insurance companies
• Prepare daily deposit reports and process remote check deposits
• Upload daily commission express files to the bank for representative payments
• Balance daily files received from NSCC
• Maintain and review balancing items needing to be manually cleared
• Participate in user acceptance testing for Granite & Granite Desktop releases
• Provide customer service to representatives, fund or insurance companies
• Ensure strict confidentiality of client, firm and representative records
• Strong organizational skills and ability to multi-task
• Excellent data entry, research and problem solving skills
• Ability to work independently as well as in a team environment
• Outstanding interpersonal, written and oral communication skills
• Ability to navigate and utilize computer applications and other systems used to support the processing and researching of commissions
• Working knowledge of Microsoft Office programs
• Minimum of a high school diploma or equivalent (GED) required
• One or more years-related brokerage, insurance, banking experience preferred
• Prior data entry experience strongly preferred
• Prior customer service experience preferred

Academic Support Services Coordinator Resume Examples & Samples

• Recommends the hire of staff within the department or a specific area. Supervises, trains, and manages their day-to-day activities in support of the program mission
• Monitors daily operational tasks in the Department to ensure that the office runs effectively
• Collects and records weekly reports
• Assists in the registration of students during registration and as needed
• May schedule and assign tutors in support of an academic program
• May administer the payroll for the department to ensure that certificate of attendance are done accurately and in a timely manner
• Assists instructors and staff in solving problems
• Develops and distributes publicity materials and keeps faculty and students abreast of department activities
• Monitors internal budgets and expenditures for the department
• Prepares reports for the Department Head approval
• Serves as liaison between the College, operating staff and students
• Adheres to CCC Customer Service Excellence standards
• Bachelor’s degree, Master’s preferred, in Counseling, Guidance, Psychology or related social science/business fields and five (5) years of experience in a Human case management and/or job coaching, and supervisory management expertise
• Ability to use computers, collect and disseminate data and assessment of employer and employee needs and evaluation of basic competencies
• Must be self-directed and innovative, able to assess current operations in an effort to improve the future goals of the District
• Must be able to meet deadlines in a timely manner

Cardiac / Clinical Support Services Intern Resume Examples & Samples

• Training within the department
• Education: High School diploma or GED required. Must be enrolled in an undergraduate program and earned enough credit hours to be a junior or senior or enrolled in a masters degree program
• Licensure / Certifications: None

Related Job Titles

How To Make A Resume (With Free Template)

Published: May 7, 2024, 9:00am

Table of Contents

What is a résumé, how to make a résumé, 7 tips for writing a résumé, free résumé template, bottom line, frequently asked questions (faqs).

Whether you’re a college graduate entering the workforce or a parent returning to work after a long time, you need a compelling résumé to show recruiters you’re the best fit for an open position. We’ve compiled the steps you need to take to create your résumé and included a few tips to guide you when building your résumé. You’ll see what goes into a résumé that hiring managers respond to.

A résumé is a formal document recruiters ask applicants for as part of a recruitment process to assess their suitability for a specific role. A résumé provides an overview of your professional background and history, including your qualifications, work experience, skills and notable achievements. It records your professional development and is a potential employer’s first impression of you.

Here’s what a résumé does for you:

• It allows you to market yourself
• It shows recruiters how your experience can contribute to the organization’s growth
• It helps recruiters determine whether or not to call you for the next recruitment step

While there are different types of résumés with various content arrangements and formatting styles, here is the information required to build your résumé.

Add Your Name and Contact Information

When creating your résumé, the first item on your list should be your first and last name and primary contact information—phone number and email address. Also, adding a link to your website, portfolio or professional social media account gives potential employers multiple contact options and insight into your work, especially as a creative. Including your complete mailing address, city and state is also okay if the job listing calls for local applicants.

Include a Professional Summary or Objective

Your professional summary highlights your qualifications, skills and career goals. So, focus on concisely showing how your experience relates to the role you’re applying for. If you’re just getting started, changing careers or returning to the job industry after a break, opt for a professional objective, a summary of how your skills and qualifications can help you do well at the job. However, highlight something valuable the company can gain from you.

Add Your Work Experience

To determine your value, prospective employers examine how you’ve practicalized your knowledge and skills in your previous roles. So, include your previous job titles, organization names, company locations and employment dates. Then, include three to five accomplishments under each role.

Use action words, numbers and outcomes to explain your accomplishment while carrying out your responsibilities. For example, instead of saying you worked on a software updates team, say something such as “developed over 50 software updates that enhanced consumer productivity by 55%.” First-time job seekers can include internship and volunteer experience, but ensure you indicate that it was unpaid.

Include Your Education

List your education history, leaving the highest level at the top. Here are a few things to keep in mind when drafting this section.

• If you graduated more than 10 years ago, there’s no need to include your graduation year
• If you don’t have any work experience, indicate relevant coursework or internship
• If you’re still pursuing a degree or diploma, include the start date, but leave the completion date blank, unless there’s a graduation date
• Include your high school diploma or General Educational Development (GED) only if you don’t have a college degree
• If recent, include awards, honors and scholarships and the year you received them

Highlight Relevant Skills

Dedicate a section of your résumé to highlight your hard and soft skills to show recruiters that you’re well-rounded. Aim for six to eight of such skills as are relevant to the role. Soft skills are people skills such as leadership, interpersonal and communication skills, while hard skills are the technical skills required for a specific job. Adding your aptitude, such as “proficient” or “intermediate” can also enhance your value. If applying without work experience, focus on transferable skills such as critical thinking and communication, which are helpful for any role.

Add Relevant Certifications, Licenses and Training

If your job requires certifications, include a section for that below the Education section. List the following.

• Certification or license title
• Certifying body or agency
• Date of certification
• Expiration date (if applicable)

Leverage Your Achievements

To make your résumé set you apart from other candidates, include a section to outline achievements and awards that further highlight your accomplishments and what you can contribute to an organization. These include honors, projects, publications (online or print), volunteer work and leadership positions. Awards show your commendation by those you’ve worked with, while volunteer experience augments your résumé as an applicant without work experience.

Below are a few tips to follow when preparing your résumé.

1. Ask for Help

Speak with those in your field, including peers and career counselors. Glean from their recommendations and pay attention to shared resources’ general language and formatting style.

2. Use the Appropriate Format

Make your résumé easy to scan. A few formatting tips based on what recruiters prefer are:

• Keep your résumé to one page, unless you have over 10 years of work experience. In that case, a two-page résumé is okay
• Set an inch margin on each side of the document
• Use popular fonts such as Times New Roman, Arial, Georgia or Helvetica, and stick to font sizes of 14 to 16 for headers and 10 to 12 for the body
• Choose 1.0 or 1.5 inch line spacing
• Set margins to 1 inch on all sides
• Save your résumé as a PDF or Docx, using your full name and sometimes the job title as the file name
• Adhere to the specific résumé format instructions that came with the call for application

3. Tailor Your Résumé for Each Role

While it’s common to want to include every experience, include only the experience relevant to the role you’re applying for and adjust your summaries, skills, certifications and other information on your résumé to fit that role.

4. Include Necessary Keywords

Since many companies use applicant tracking systems (ATS) , which use keyword algorithms to filter résumés, ensure you incorporate keywords in the job description. Such keywords will fit right into your work experience and skills highlight sections.

5. Use a Résumé Builder or Template

Consider using a professional résumé template, which only requires you to fill your information in the blank spaces. Human resources (HR) experts design these templates so you can trust them. Plus, they make it easier to build your résumé.

6. Proofread Your Résumé

Review your résumé for grammatical errors, typographical errors and inconsistencies to show recruiters how well you pay attention to details. You can ask someone to read through your resume before sending it over to a recruiter.

7. Keep to Instructions

If a job listing gives specific instructions on the format or content of your résumé, adhere to them to avoid sifting out at an early recruitment stage.

Using a résumé template makes it easier and faster to make a résumé recruiters expect from job applicants. Several résumé templates are available for download, but consider using only those from reliable résumé builders. Customize any of these résumé templates from Indeed and Canva .

Here’s a minimalist résumé template typed out for you.

Name Location Phone number Email address Summary

Work Experience Position Company name Location Description

Skills Skill Years of experience Skill Years of experience

Education School Degree Field of study Location

Your résumé goes ahead of you to help a recruiter determine whether or not they want to interview you to learn more about how your background and experience can fit into an open role and grow their organization. So, ensure you include the necessary information and build your résumé with the tips we’ve collated from HR professionals. They will help you nail your dream job, even if you’re starting out or resuming your career.

What do you put on a résumé if you lack experience?

Even as a fresh graduate or parent returning to the job market, you can draft a résumé that catches a recruiter’s attention by highlighting your transferable skills and completed projects. For example, a fresh graduate can include certifications, volunteer or community service, apprenticeship or internships and extracurricular activities such as club and sports participation.

A returning parent can include nontraditional experiences such as homeschooling and babysitting to demonstrate their leadership and problem-solving skills, amongst the several skills and experiences that come with parenting.

How do I write a résumé to pass an ATS?

You’ll need to study the job post carefully and customize your work experience and keywords to match the primary keywords in the job description . You can also use a résumé writing service to run a free review of your résumé or build a new one from scratch.

Should your résumé be concise or detailed?

Recruiters often spend less than a minute on a résumé since they usually have to review several applications. So, make sure your résumé is concise—comprehensive but brief. “Remember, the goal of your résumé is to land an interview, not to provide every detail about your experience. Once you’re in the conversation, you can share more information about your qualifications.” —Shannon Burkel

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26 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

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6 Technical Support Resume Examples - Here's What Works In 2024

Since the entire world is thriving in an it environment, there is a greater demand than ever for technical support. giving technical support includes managing, maintaining, and handling it systems as needed. our technical support resume guide can be useful if you are a tech-savvy job seeker in the field. filled with tips and downloadable templates, make yourself an impressive resume.

Many businesses are relocating online so they can effectively save time and resources. But to do that, they must always make sure that their IT systems are fault-free. That’s where the demand for technical support comes in!

Technical support offers to monitor computer systems without fail and immediately perform bug fixes when they arise. They are also responsible for troubleshooting problems, diagnosing solutions as well as configuring hardware and software. Apart from that, technical support often helps out individuals virtually in solving their specific problems too!

This profession requires an educational background and a vast knowledge of computer and IT systems. Being technical and analytical are must-have qualities that tech support must possess because it makes them effective in their jobs. 

If you’re looking to make your resume impressive to recruiters, our technical support resume guide can help you determine how to do so! A good resume requires concise and relevant [information that employers are actively seeking from applicants. Let’s take a look into what makes for successful technical support resumes!

Technical Support Resume Templates

Jump to a template:

• Software Support Technician
• Software Product Support Analyst
• Technical Support Specialist
• Technical Support Engineer
• Application Support Engineer

Jump to a resource:

• Keywords for Technical Support Resumes

Technical Support Resume Tips

• Action Verbs to Use
• Related Engineering Resumes

Get advice on each section of your resume:

Template 1 of 6: Software Support Technician Resume Example

Have you ever used the tech support chat to solve a random problem on any software like Microsoft? The person helping you out with a solution is a software support technician. A software support technician is in charge of fixing software application problems, identifying system errors, and documenting solutions. They improve the customer experience within SaaS companies! To efficiently produce support tickets and resolve customers' difficulties, a software support technician needs to be very organized, have great communication, and have computer tool and application navigational abilities. Academically, you will need to have a bachelor's degree in computer science or IT support as well as some prior experience working as a support technician. This is how you make an interesting software support technician resume:

We're just getting the template ready for you, just a second left.

Tips to help you write your Software Support Technician resume in 2024

   display your academic success in computer and information technology..

Employers need candidates with experience in computer science and knowledge of the subject. To grab their attention, be sure to highlight your degrees, certifications, and any merit-based honors in the field.

   Highlight important problem-solving achievements in your career.

Before users became aware of the software server's outage, did you diagnose any issues? Have customers praised your customer service abilities in reviews? In a prior position, did you create simple FAQs? Your resume should include these. It helps potential employers identify you as a practical and technical solution to their tech problems.

Skills you can include on your Software Support Technician resume

Template 2 of 6: software product support analyst resume example.

One step above the corporate ladder is the software product support analyst. As a software product support analyst, you’re often required to communicate directly with consumers facing issues. You are expected to assist and advise solutions to software problems such as malfunctions and bugs. Most job postings require a bachelor's degree in IT or computer science. Having a few years of experience in the field is always considered a bonus as it shows you are an analytical and experienced employee, who can provide valuable service. Let’s view an example of a good software product support analyst's resume:

Tips to help you write your Software Product Support Analyst resume in 2024

   show your knowledge of remote desktop support systems like teamviewer..

As a software product support analyst, you must work well in a team. Therefore, employers are more likely to want you on board if you mention that you are familiar with and flexible with working in teams by mentioning your expertise in remote-working platforms like TeamViewer or Zoho Assist.

   Mention your familiarity with networking systems and protocol.

A technical support professional is helpful to businesses if they know several operating systems. Include your operating system qualifications, but don't be afraid to mention that you also hold other technical credentials like CCNA, CNCT, CCENT, or CCNP.

Skills you can include on your Software Product Support Analyst resume

Template 3 of 6: technical support specialist resume example.

Let's chat about crafting resumes for a Technical Support Specialist role. This position is all about trouble-shooting, problem-solving, and, most importantly, communication. With remote work becoming the norm due to recent trends, these roles have expanded beyond local offices into global teams. When writing your resume, it's important to convey not just your technical efficiencies, but also your ability to explain complex issues in a clear and understandable manner. Remember, a tech support specialist is the bridge between sophisticated tech systems and their less tech-savvy users. Your future employer needs to know that you have a good grasp of both the technology you'll be supporting and the communication skills necessary to interact effectively with clients. No matter how complex the issue, the users will expect a simple and practical solution. Your resume should reflect your ability to excel in such scenarios and should highlight your understanding of the latest industry trends.

Tips to help you write your Technical Support Specialist resume in 2024

   highlight your problem-solving skills.

Highlight instances in your past roles where you went above and beyond to resolve a complex technical issue. Rather than focusing solely on the technical aspect, emphasize how you communicated the solution to non-technical team members or clients. Tech support isn't just about fixing things; it's about helping people understand what went wrong and how it was fixed.

   Demonstrate your expertise with remote support tools

With more teams working remotely, ability to use online technical support tools has become a must. Mention specific remote support tools you are familiar with, like Zendesk or TeamViewer. This shows you're prepared for the new reality of remote technical support.

Skills you can include on your Technical Support Specialist resume

Template 4 of 6: technical support specialist resume example.

Technical support specialists overlook problems that are beyond technical support representatives. They have greater knowledge of computer software and hardware. These specialists are focused on attending to technical requests to ensure productivity. Your job will require you to show excellent problem-solving and troubleshooting skills. Having great communication and the ability to explain things in layman’s terms will be useful because tech support specialists are relayers of information in a chain of teams. Here’s what a successful technical support specialist resume looks like:

   Quantify your achievements in numerical figures.

Quantifying your success is the finest strategy to draw in a new company. You can say how many support tickets you successfully resolved or how many bug-fixing reports you sent. You can also state how many individuals you were able to carry in a team if you have experience leading teams. Your resume will stand out with these numbers!

   Include relevant customer support experience from previous jobs.

One crucial skill that recruiters look for is the ability to communicate information to customers. If you list employment experience connected to customer support on your resume, it will speak for you. Working in retail or a call center are two examples of this!

Template 5 of 6: Technical Support Engineer Resume Example

Researching and resolving customer issues regarding computer systems and software comes in the job description of a technical support engineer. They have additional tasks such as designing software, developing maintenance plans, and configuring systems to ultimate optimizations as well! Due to the intensely technical nature of this job, you need to have a bachelor's degree in Engineering along with work experience as a tech support engineer. Your knowledge of API and web services counts as a plus point because it makes you helpful to the corporate. Here’s a template of a technical support engineer resume:

Tips to help you write your Technical Support Engineer resume in 2024

   mention personal projects that showcase your range of skills..

Recruiters want to know if you can handle an array of systems and software (pun intended). Your resume should be rich in showcasing personal projects that use multiple programming languages and technology like NoSQL, Support Tickers, Project management, and Servers.

   Include career highlights that show an attentive and team-working attitude.

Being tech-savvy is not the only thing that you need to work effectively as a technical support engineer. The work experience portion of your resume should include instances where you can mention your teamwork attitude. Use words such as “led”, “resolved”, “overcame” and “created” to highlight these instances.

Skills you can include on your Technical Support Engineer resume

Template 6 of 6: application support engineer resume example.

When businesses want to streamline their operations, they seek an application support engineer. These engineers are responsible to overlook the installation and maintenance of software applications important to the business, assisting wherever necessary. Being an application support engineer means being an expert on software stacks and timely debugging and maintaining software. They need to be communicative and responsible with time, along with having a bachelor’s degree in computer science or information technology. If this job sounds like the one you’re seeking, we have a great resume template for you to take inspiration from!

Tips to help you write your Application Support Engineer resume in 2024

   demonstrate technical programming skills through projects..

Your projects that are built upon various programming languages and frameworks can make a difference to your resume. Some of the most important languages that employers often look for are Java, C++, Javascript, .Net languages as well as HTML. Some framework examples can include Emmet, jQuery, Bootstrap as well as Sass.

   Show your abilities in using common software tools.

Experience with data management, online platform development, and proprietary business software can help your resume stand out. It demonstrates your capacity for successfully managing the technical components of your profession and establishes your skills before you even get the job! Some of these software includes Apache Hadoop and Ajax.

Skills you can include on your Application Support Engineer resume

As a hiring manager who has recruited technical support professionals at companies like Google, Microsoft, and Apple, I know what it takes to create a standout resume in this field. The following tips will help you showcase your skills and experience in a way that catches the attention of potential employers and sets you apart from other candidates.

   Highlight your technical expertise

Employers want to see that you have the technical skills needed to excel in a technical support role. Be sure to highlight your expertise in the following areas:

• Operating systems like Windows, Mac OS, and Linux
• Hardware components such as servers, routers, and switches
• Networking protocols and troubleshooting techniques
• Remote desktop and screen sharing tools

Avoid simply listing these skills without context. Instead, provide specific examples of how you've used them to solve problems and support end-users. For example:

Resolved complex network connectivity issues by analyzing packet captures using Wireshark and implementing firewall rule changes to restore service for over 500 users.

   Quantify your impact with metrics

Numbers speak louder than words when it comes to demonstrating your value as a technical support professional. Use metrics to quantify the impact of your work, such as:

• Number of tickets resolved per day/week/month
• Average resolution time for support requests
• Customer satisfaction scores or ratings
• Percentage reduction in escalations or repeat issues

Avoid vague statements that lack context, like:

• Handled a high volume of support tickets
• Provided excellent customer service

Instead, be specific and use numbers to back up your claims:

• Consistently resolved an average of 50+ support tickets per week while maintaining a 98% customer satisfaction rating
• Reduced average ticket resolution time by 30% through process improvements and automation

   Showcase your problem-solving skills

Technical support is all about troubleshooting and problem-solving. Employers want to see examples of how you've used your analytical skills to diagnose and resolve complex issues. When describing your experience, focus on:

• The specific problem or challenge you faced
• The steps you took to investigate and identify the root cause
• The solution you implemented to resolve the issue
• The impact of your resolution (e.g. number of users affected, system downtime avoided)

For example:

Investigated and resolved a critical application performance issue affecting over 10,000 users worldwide. Collaborated with development teams to identify a memory leak in the code and implemented a patch, restoring normal operation within 2 hours and preventing an estimated $50,000 in lost productivity.

   Highlight your communication skills

As a technical support professional, you'll often need to explain complex technical concepts to non-technical users. Employers want to see that you have strong communication skills and can adapt your language to your audience. In your resume, include examples of how you've:

• Clearly explained technical solutions to end-users
• Created user guides, knowledge base articles, or other documentation
• Collaborated with cross-functional teams to resolve issues
• Presented technical information to stakeholders or leadership

Created a series of user guides and video tutorials on common IT issues, reducing helpdesk ticket volume by 25% and empowering users to resolve basic problems on their own.

   Include relevant certifications and training

In the technical support field, certifications demonstrate your knowledge and commitment to staying current with industry best practices. Be sure to include any relevant certifications you hold, such as:

• CompTIA A+, Network+, or Security+
• Microsoft Certified Solutions Expert (MCSE)
• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

In addition to certifications, highlight any relevant training or professional development you've completed. This could include vendor-specific courses, online learning platforms like Coursera or Pluralsight, or in-person workshops and conferences.

Remember, the key is to focus on certifications and training that are directly relevant to the technical support role you're seeking. Avoid listing certifications that are outdated or not applicable to the position.

   Tailor your resume to the job description

One of the biggest mistakes job seekers make is using the same generic resume for every application. To stand out, you need to tailor your resume to the specific job description and company. Here's how:

• Read the job description carefully and identify the key skills, experience, and qualifications required
• Highlight the parts of your background that match these requirements, using similar language and keywords
• Include specific examples and metrics that demonstrate your fit for the role
• Research the company and industry, and incorporate any relevant insights or terminology

For example, if the job description emphasizes experience with cloud computing platforms like AWS or Azure, be sure to highlight any relevant projects or certifications you have in this area. If the company is known for its commitment to customer service, include examples of how you've gone above and beyond to support end-users.

By tailoring your resume to the specific job and company, you'll show employers that you've done your research and are a strong fit for the role.

Writing Your Technical Support Resume: Section By Section

  header, 1. put your name front and center.

Your name should be the largest text on your resume, typically 14-16pt font. It's best to use the name you use in professional contexts, which is likely the same one on your LinkedIn profile.

Make sure your name is on its own line and stands out from the rest of your contact details:

• John Q. Smith
• 123-456-7890 | [email protected] | linkedin.com/in/johnqsmith

Avoid these common mistakes:

• JOHN QUINCY SMITH (all caps looks unprofessional)
• John Smith, Technical Support Specialist (no job titles)
• John Smith, 123 Main St, New York, NY 10001, 123-456-7890, [email protected] (full address is unnecessary)

2. Include essential contact details

In addition to your name, your header should contain:

• Phone number
• Professional email address
• LinkedIn profile URL
• City and state (optional)

Technical support roles often require troubleshooting via phone, so listing your number is important. Use a professional email with a simple format like [email protected] . Avoid outdated domains like AOL or Hotmail that might age you.

Bad example:

• [email protected]

Good example:

If you have a strong LinkedIn profile, include the URL. Recruiters often cross-reference it with your resume. Just use the unique part after linkedin.com/, not the full link.

Tip: Ensure your LinkedIn is as compelling as your resume. Use our free LinkedIn Review tool to optimize your profile and showcase your technical support expertise.

3. Keep it clean and simple

Stick to a clean, easy-to-read design for your header. Use a common font like Arial or Calibri. Bold your name and consider using light dividing lines to separate it from your other details.

John Smith ———————— [email protected] | 212-555-1234 | New York, NY | linkedin.com/in/jsmith

Avoid graphics, photos, logos or other embellishments in your header. Applicant tracking systems can have trouble parsing those elements. Busy hiring managers also prefer simple, straightforward headers.

Remember, the goal is to make it easy for recruiters to know who you are and how to contact you. An uncluttered header with key details does the job best.

  Summary

A resume summary for technical support roles is optional. It can be beneficial if you're making a career change and your past experience doesn't directly align with technical support, or if you're an experienced professional with many years in the field. A summary allows you to provide additional context and highlight key skills that may not be immediately apparent from your work history alone.

However, avoid using an objective statement, as they are outdated and focus on your own goals rather than how you can contribute to the company. Instead, use your summary to showcase your most relevant qualifications and the value you bring to a technical support position.

To learn how to write an effective resume summary for your Technical Support resume, or figure out if you need one, please read Technical Support Resume Summary Examples , or Technical Support Resume Objective Examples .

1. Tailor your summary to the specific role

When crafting your technical support resume summary, it's crucial to align it with the specific job requirements. Many candidates make the mistake of using a generic, one-size-fits-all summary:

Experienced IT professional seeking a challenging technical support position to utilize my skills and grow my career.

Instead, highlight your most relevant technical support qualifications and the value you offer:

Technical Support Specialist with 5+ years of experience troubleshooting and resolving complex hardware, software, and network issues. Skilled at communicating with non-technical users and providing exceptional customer service. Seeking to leverage my expertise to improve customer satisfaction and retention for [Company Name].

2. Quantify your achievements

When possible, use numbers and metrics to quantify your accomplishments in your summary. This helps provide concrete evidence of your abilities and makes your summary more impactful. Compare the following examples:

• Experienced in resolving technical issues and providing customer support

Instead, quantify your experience like this:

• Resolved an average of 50+ technical support tickets per week while maintaining a 95% customer satisfaction rating

By incorporating numbers, you give hiring managers a tangible sense of your capabilities and the level of impact you can bring to their technical support team.

3. Showcase your technical and soft skills

A standout technical support resume summary should highlight both your technical expertise and your soft skills. Technical skills demonstrate your ability to troubleshoot and resolve issues, while soft skills show you can effectively communicate with and support customers.

Include specific technical skills, tools, and methodologies you're proficient in:

• Proficient in Windows, macOS, iOS, and Android troubleshooting
• Experienced with remote desktop tools, ticketing systems, and knowledge bases

Complement these with relevant soft skills:

• Excellent active listening and problem-solving abilities
• Strong written and verbal communication skills

By showcasing both skill sets in your summary, you demonstrate that you have the well-rounded expertise needed to excel in a technical support role.

  Experience

Your work experience section is the heart of your resume and should effectively demonstrate your ability to excel in a technical support role. Highlight your most relevant and impressive accomplishments, and show the impact you've made in previous positions.

1. Focus on customer service and problem-solving skills

Emphasize your customer service expertise and problem-solving abilities, as these are crucial for success in technical support roles. Showcase specific examples of how you've assisted customers and resolved complex issues.

• Resolved an average of 50+ customer inquiries daily, maintaining a 95% customer satisfaction rating
• Troubleshot and resolved complex software issues, reducing average ticket resolution time by 25%

Avoid generic statements that don't highlight your specific contributions:

• Responsible for answering customer questions
• Helped customers with technical problems

2. Highlight technical expertise and tools

Demonstrate your proficiency with relevant technical tools, systems, and methodologies used in your previous roles. This showcases your ability to adapt to new technologies and work efficiently.

• Expertly navigated Zendesk CRM to manage and prioritize customer tickets
• Utilized advanced troubleshooting techniques to diagnose and resolve network connectivity issues

Compare this to a resume that lacks specific tools and technologies:

• Used a ticketing system to manage customer inquiries
• Helped customers with network problems

3. Quantify your achievements with metrics

Whenever possible, use metrics to quantify your achievements and demonstrate the impact of your work. This helps hiring managers understand the scale and scope of your contributions.

• Implemented a new troubleshooting guide, reducing average call handle time by 90 seconds
• Maintained a first-call resolution rate of 85%, surpassing team targets by 15%

Improved efficiency by creating a troubleshooting guide and consistently met first-call resolution targets

While this example mentions positive achievements, it lacks the specific metrics that make the accomplishments more tangible and impressive.

4. Showcase promotions and career growth

If you've been promoted or taken on additional responsibilities in your previous technical support roles, make sure to highlight this in your work experience section. This demonstrates your ability to grow and succeed within an organization.

• Promoted to Senior Technical Support Representative after consistently exceeding performance targets
• Trained and mentored a team of 5 junior support representatives, contributing to a 20% increase in overall team efficiency

Avoid downplaying your career progression with vague statements:

• Worked as a Technical Support Representative and then got promoted
• Helped train new team members

  Education

The education section of your technical support resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the specific job you're applying for, emphasizing the skills and knowledge that are most valuable in the technical support field.

1. List your highest degree first

Start with your most recent or highest level of education, such as a bachelor's or associate's degree in a relevant field like computer science, information technology, or engineering. If you have multiple degrees, list them in reverse chronological order.

Bachelor of Science in Computer Science University of California, Los Angeles Graduated: May 2020

2. Include relevant coursework and projects

If you're a recent graduate or have limited work experience, highlighting relevant coursework and projects can demonstrate your skills and knowledge to potential employers. Focus on courses and projects that showcase your technical abilities, problem-solving skills, and customer service experience.

• Relevant Coursework: Network Administration, Database Management, Software Troubleshooting
• Senior Project: Developed a user-friendly troubleshooting guide for common software issues, reducing support ticket response time by 20%

3. Showcase technical certifications

In the technical support field, certifications can be just as valuable as traditional degrees. If you have earned any relevant certifications, such as CompTIA A+, Network+, or ITIL, include them in your education section or create a separate 'Certifications' section.

CompTIA A+ Certification Earned: September 2021

For senior-level technical support professionals, it's important to keep the education section concise and focus on your most impressive qualifications. Avoid listing outdated or irrelevant certifications, as they may distract from your more recent achievements.

4. Tailor your education section to the job

When applying for technical support positions, it's essential to customize your education section to highlight the skills and knowledge that are most relevant to the specific job. Review the job description carefully and emphasize the qualifications that match the employer's requirements.

For example, if the job description mentions a preference for candidates with experience in a specific operating system or software, make sure to highlight any related coursework or certifications you have.

• Bachelor of Arts in English Literature
• Relevant Coursework: Creative Writing, British Literature, Poetry Analysis
• Bachelor of Science in Information Technology
• Relevant Coursework: Operating Systems, Network Security, Technical Writing

Action Verbs For Technical Support Resumes

Actions speak louder than words. But for a technical support resume, action words speak the loudest to recruiters. Your profile should show words like … and … to display your ability to work best as technical support personnel. It is the profession where your past performance plays a great role so make sure to add these action verbs to your resume wherever possible:

• Troubleshoot
• Implemented

For more related action verbs, visit IT Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Technical Support Resumes

Skills for technical support resumes.

What goes into creating solid technical support? It certainly helps to have a solid grasp of programming languages and networks. But it's not just scientific and technology-based; it also involves sharing ideas and working in teams to find solutions to a wide range of issues. Effective time and project management is another skill that technical support must possess.

Having certifications in technical engineering, university degrees along with relevant hard skills should be included in your resume. They help recruiters identify a successful applicant who is experienced in the field and has solutions to all problems. Here is a list of all skills that you should include in your resume as long as you possess them:

• Technical Support
• Troubleshooting
• Active Directory
• Windows Server
• Operating Systems
• Software Installation
• System Administration
• Computer Hardware
• Network Administration
• Microsoft Access
• Engineering
• Telecommunications
• Virtual Private Network (VPN)
• IT Service Management
• Project Management
• Domain Name System (DNS)
• Dynamic Host Configuration Protocol (DHCP)
• Internet Protocol Suite (TCP/IP)
• Customer Service

How To Write Your Skills Section On a Technical Support Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Technical Support Resumes

This word cloud highlights the important keywords that appear on Technical Support job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Other engineering resumes, cloud engineer.

Desktop Support

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10 Best Resume Builders to Create A Great Resume – 2024 Guide

A re you exhausted from investing endless hours into creating an impeccable CV? This article introduces the top resume builders that will revolutionize your job application approach. Bid farewell to monotonous formatting and greet a remarkable resume that distinguishes itself from the rivalry. Prepare yourself to secure your dream job with self-assurance effortlessly!

>> Unlock Your Career Potential With Super Star Resume

10 Best Resume Writing Services

• Super Star Resume - Best overall
• ZipJob - Best for guarantees
• Resumeble - Best with custom bundles
• Let’s Eat, Grandma - Best for range of career service
• ResumeSpice - Best for job seekers of any level
• TopResume - Best customer service
• Resume Writing Services - Best for affordability
• Craft Resumes - Best for quick turnaround
• Resume Companion - Best value resume writing service
• Resume.com - Best free service

When creating this compilation, we considered different elements such as affordability, ease of use, accessibility, the privacy policies of the companies involved, and more. The highest-rated services offer advice, templates, and tools and allow you to consult with experts who can help you craft an impressive resume highlighting your strengths to potential employers.

Our collection comprises free services and those that make use of professional writers’ skills. Some options require a subscription or one-time payment.

>> Secure Your Dream Job With Super Star Resume

Super Star Resume - Best Resume Builder Overall

Star Rating: 4.9/5

Super Star Resume is an innovative resume builder that completely transforms creating professional resumes. By offering a user-friendly interface and a range of powerful features, Super Star Resume enables individuals to produce exceptional resumes that effectively showcase their abilities, accomplishments, and work history.

• Skilled and seasoned writers
• Customized strategy aligned with unique career objectives
• Timely delivery of resumes
• More significant expense compared to certain other resume writing services
• Restricted selection of additional services
• Availability may be restricted depending on demand and geographic location
• Intuitive resume builder: An intuitive interface that simplifies the resume creation process, offering modern templates for a professional look.
• Customization choices: Users can personalize their resumes by selecting from various font styles, colors, layouts, and sections to align with their unique style.
• Comprehensive content suggestions: Access to a collection of expertly curated bullet points, action verbs, and industry-specific phrases to craft impactful resume content.
• Real-time previews and editing: Real-time previewing and editing capabilities ensure a visually appealing and error-free final resume.
• Integration with professional networking platforms: Integration with LinkedIn allows users to maintain consistency between their online presence and resume.
• Tailored resumes for different job applications: The duplication feature facilitates the creation of multiple resume versions, each customized for specific job applications or industries.
• Resume analytics and tracking: Users can monitor the views and downloads of their resumes, gaining valuable insights to optimize their job search strategies.
• Professional Resume : $169
• Resume With Cover Letter : $199
• All-Included : $199

>> Use Super Star Resume to Secure Your Dream Job

ZipJob - Best Resume Builder for Guarantees

Star Rating: 4.7/5

ZipJob is widely regarded as an excellent option for resume creation, especially for those who value guarantees. Their impressive 60-day assurance ensures that individuals searching for employment will experience a surge in interview invitations within this period.

If this desired outcome cannot materialize, ZipJob proactively offers a complimentary review and revision of your resume. This guarantee highlights their commitment to client contentment and showcases their unwavering belief in the superior quality of their resume writing services.

• The starting package is cost-effective
• Complimentary ATS check included
• 60-day interview assurance with higher-tier packages
• The design and layout made it challenging to read the resume
• The summary section was overly lengthy and filled with clichés
• The formatting of the education and training sections was subpar
• Expert resume writers: ZipJob provides access to a team of expert resume writers with the skills and knowledge to review, evaluate, and optimize your resume for compatibility with Applicant Tracking Systems (ATS) and hiring managers.
• ATS optimization: Meaning they ensure your resume is structured and formatted to navigate and succeed in ATS filters effectively. Employers commonly use these filters to assess and rank resumes during the initial screening process.
• Keyword optimization: The resume builder online offered by ZipJob assists you in identifying and integrating pertinent keywords and industry-specific terminology. This practice heightens the visibility of your resume, making it more likely to capture the attention of hiring managers.
• Job-specific content suggestions: ZipJob provides valuable advice regarding the most relevant and influential content to include in your resume for different job titles and industries. This guidance is invaluable in customizing your resume for specific roles.
• Cover letter writing assistance: ZipJob supports the creation of impactful cover letters that complement your resume, strengthening your overall job application.
• Unlimited revisions: One noteworthy feature of ZipJob is the option for unlimited revisions and updates to your resume. This ensures that your resume not only meets but continues to meet your specific requirements and mirrors your professional growth.
• Collaboration with resume writers: the platform facilitates direct collaboration with the resume writers, enabling you to share additional information, discuss specific requirements, and seek clarifications at any stage of the resume creation process.
• Launch Package: $139 (or $48/mo)
• Fast Track Package: $189 (or $65/mo)
• Premium Package: $299 (or $27/mo)

>> Use ZipJob to Secure Your Dream Job

Resumeble - Best Resume Builder With Custom Bundles

Star Rating: 4.3/5

Resumeble is a highly efficient and user-friendly resume builder that empowers individuals to create professional and compelling resumes. With Resumeble, crafting a standout resume becomes a streamlined process thanks to its intuitive interface and extensive range of customizable templates.

Whether you’re a recent graduate, a seasoned professional, or someone looking to change careers, Resumeble caters to all needs and skill sets. It offers helpful suggestions and expert advice to ensure your resume showcases your unique qualifications and achievements in the best possible light.

• A 60-day interview guarantee is included
• Budget-friendly package deals are available
• It’s more established than some other websites
• Keyword optimization: This feature helps optimize your resume by suggesting relevant keywords aligned with your target industry or job, enhancing your visibility to Applicant Tracking Systems (ATS) and recruiters.
• Content import: Resumeble allows you to import your existing resume or LinkedIn profile, saving you the time and effort of manual data entry.
• Real-time editing: You have the convenience of editing and modifying your resume in real time, providing the flexibility to experiment with various formats, sections, and content.
• ATS compatibility: Resumeble ensures your resume is ATS-compatible, essential for better visibility and a higher chance of being shortlisted by employers using Applicant Tracking Systems.
• Download options: The platform offers various download formats, including PDF, Word, and plain text, ensuring compatibility with diverse application processes.
• Cover letter builder: Resumeble features an integrated cover letter builder, streamlining the creation of professional and personalized cover letters that complement your resume.
• Career Pro Package : $159.00
• Professional Package : $299.00
• Premium Package : $399.00

>> Use Resumeble to Secure Your Dream Job

Let’s Eat, Grandma - Best Resume Builder for Range of Career Service

Star Rating: 4/5

Let’s Eat, Grandma is an inventive and progressive tool for creating impressive resumes. The platform streamlines the resume-building process, making it easier for job seekers to craft exceptional resumes. With Let’s Eat, Grandma, individuals can create unique resumes that catch the eye of employers and set them apart from the competition.

This user-friendly platform offers a range of customizable templates that allow users to tailor their resumes to showcase their specific skills and experiences. Let’s Eat, Grandma also provides expert advice and recommendations to help ensure that your qualifications and achievements are effectively highlighted in your resume.

• Complimentary resume evaluation
• Choices available for individuals from entry-level to executive-level positions
• Extensive collaboration opportunities
• Not specialized in academic CVs or federal resumes
• Relatively higher pricing compared to some other services
• Potential for a longer turnaround time compared to competing services
• Expert choice: You can save your resume in multiple formats (PDF, Word, plain text) or easily share it with potential employers via email or a link, simplifying the distribution of your resume.
• Error highlighting: The builder can identify potential errors, inconsistencies, or missing information within your resume and provide suggestions or alerts for improvement.
• Section prompts: Pre-written prompts for various resume sections (e.g., work experience, education, skills) can help you structure your resume effectively and ensure you include essential details in each area.
• Customizable sections: You can add, remove, or rearrange sections to tailor your resume to emphasize your strengths and relevant experiences.
• Keyword optimization: The resume builder can recommend industry-specific keywords based on the job description, enhancing your resume’s chances of passing through Applicant Tracking Systems (ATS) and grabbing the attention of hiring managers.
• Starter Package : Priced at $439, but there is an anti-inflation sale price of $389.
• Accelerated Package : $549.
• The premium Package : $689, but the anti-inflation sale price is $614.
• Executive Concierge Service : $1,899 or as low as $119/month.

>> Use Let’s Eat, Grandma to Secure Your Dream Job

ResumeSpice - Best Resume Builder for Job Seekers of Any Level

Star Rating: 3.8/5

ResumeSpice , a renowned online resume builder, streamlines crafting professional resumes. This platform provides job seekers with a user-friendly interface and a wide selection of templates, enabling them to create impressive resumes that align with their career objectives.

With ResumeSpice’s seamless experience, users are guided through each resume section effortlessly while receiving valuable tips throughout the process. From personal details and work history to skills and accomplishments, this platform ensures that all crucial aspects of a resume are comprehensively addressed.

• Additional assistance
• Timely service
• ATS optimization
• Guaranteed interviews
• Restricted revisions
• Insufficient customization options
• Restricted refund policy
• User-friendly interface: ResumeSpice boasts an intuitive and user-friendly platform, simplifying the resume creation process and offering a seamless experience to users.
• Extensive template library: The platform offers a vast selection of professionally designed templates tailored to various industries and job positions. Users can explore different styles and layouts to find the perfect match for their needs.
• Import and export options: ResumeSpice enables users to import their existing resumes in formats like PDF or Word for easy editing and updates. Users can conveniently export their finalized resumes in multiple formats, facilitating sharing with employers or uploading to job portals.
• Mobile-friendly design: ResumeSpice is optimized for mobile devices, allowing users to create and modify their resumes using smartphones or tablets.
• Cloud storage: The platform provides secure cloud storage for users’ resumes, ensuring accessibility and updates from any device with an internet connection.
• Resume tracking: ResumeSpice includes tools for tracking the performance of submitted resumes, such as monitoring views, downloads, and application outcomes. These features empower users to evaluate their progress and make data-driven enhancements to their job search strategies.
• Entry Level Resume : $479
• Professional Resume : $589
• Executive Resume : $699

>> Use ResumeSpice to Secure Your Dream Job

TopResume - Best Resume Builder for Customer Service

Star Rating: 3.6/5

TopResume is an outstanding resume builder explicitly tailored for customer service professionals. It offers a seamless and user-friendly experience, enabling users to create exceptional resumes effortlessly. The platform goes beyond just providing a basic resume template, offering valuable suggestions and tips to optimize the content.

This ensures that each resume created on TopResume is unique and attention-grabbing in the highly competitive job market.

Besides its user-friendly interface, TopResume provides expert review services. These services allow skilled professionals to provide personalized feedback on resumes, helping enhance their overall quality further. By leveraging this feedback and incorporating attention to detail, customer service professionals can create compelling resumes that effectively capture the attention of potential employers.

• Streamlined registration process
• Well-designed and formatted one-page resume
• The summary and Job Scope sections were overly extended
• The training section needed to have prominence
• Skill-based sections: The resume builder features dedicated sections highlighting essential customer service skills, including communication, problem-solving, conflict resolution, and relationship building.
• Expert review services: TopResume provides expert review services where experienced professionals offer personalized feedback and recommendations to enhance the overall quality of your resume.
• ATS compatibility: The platform ensures that the resumes created are compatible with Applicant Tracking Systems (ATS), which employers commonly use for scanning and filtering resumes.
• Download and sharing options: Users can download their resumes in various formats, such as PDF or Word, and easily share them with potential employers or upload them to job portals.
• Industry-Specific Tips: TopResume offers industry-specific tips and guidance to assist users in tailoring their resumes to the customer service field, helping them stand out among competitors.
• Cover letter builder: Besides resume building, TopResume provides a builder that empowers users to craft professional and compelling cover letters customized for customer service roles.
• Mobile accessibility: The platform is mobile-friendly, allowing users to create, edit, and update their resumes while on the go, using their smartphones or tablets.
• Entry level : Up to 200$.
• Professional level : Up to 200$-400$.
• Executive level : Up to $350-$700.

>> Use TopResume to Secure Your Dream Job

Resume Writing Services - Best Resume Builder for Affordability

Star Rating: 3.3/5

While Resumewritingservices.org may be a different size than its competitors, it stands out due to its team of talented and experienced resume writers. The website is user-friendly and provides exceptional service. However, this service’s true strength lies in its writers’ expertise.

Resumewritingservices.org sets itself apart by offering a comprehensive consultation process and goes beyond expectations by providing unlimited calls with its resume writers. This personalized approach distinguishes them from other companies and guarantees each client receives individual attention and support.

• Experienced resume writers of the highest caliber
• Unlimited phone consultations and revisions
• More expensive than rival services
• A limited range of products
• Skilled and experienced resume writers: Resumewritingservices.org takes pride in its team of highly trained and professional resume writers who possess a deep understanding of crafting effective resumes.
• Personalized service: Resumewritingservices.org offers a personal touch by providing unlimited calls with their resume writers. This unique feature allows clients to engage in direct communication and close collaboration with the writers throughout the resume creation process.
• Competitive job market expertise: The writers at Resumewritingservices.org have knowledge of current job market trends. This ensures that the resumes they create are optimized to excel in today’s fiercely competitive job market.
• Quality Assurance: The service maintains a rigorous quality assurance process to guarantee that the resumes delivered to clients meet the highest standards and align with their expectations.
• Timely delivery: Resumewritingservices.org is committed to delivering resumes within the agreed-upon timeframe, ensuring clients receive their documents promptly.
• Client satisfaction guarantee: Resumewritingservices.org offers a client satisfaction guarantee, assuring clients are fully content with the final resume. The service is ready to provide revisions if necessary.
• Affordable pricing: Resumewritingservices.org provides pricing options that are competitive and transparent, making professional resume writing accessible to a wide range of job seekers.

Resumewritingservices.org employs a pricing system that is clear and easy to understand for their resume-building services. The initial package begins at $270 , including a comprehensive consultation with a skilled resume writer and developing an individualized resume.

They offer extra options that enable customers to personalize their packages based on their unique preferences. This adaptable pricing strategy guarantees that clients can choose the services that align with their requirements and financial constraints.

>> Use Resume Writing Services to Secure Your Dream Job

Craft Resumes - Best Resume Builder for Quick-Turnaround

Star Rating: 3/5

Craft Resumes stand out as a well-established writing and editing service known for its ability to deliver effective outcomes. Our dedication to providing a 24-hour turnaround guarantees you’ll receive the initial version of your resume promptly.

Navigating our user-friendly website is effortless, making it easy to use our services. At Craft Resumes, we specialize in crafting customized resumes to match your skills, qualifications, and aspirations for your career.

• Speedy completion
• Customized CVs
• Intuitive site
• Insufficient details
• Absence of assurances
• Quick turnaround: Craft Resumes commits to delivering the initial draft of your resume within 24 hours, ensuring a speedy and efficient service.
• Expert Writers: Craft Resumes prides itself on its team of experienced writers who possess expertise across various industries and stay up-to-date with current hiring trends. They’re dedicated to making your resume stand out and catch the attention of potential employers.
• Unlimited revisions: We provide unlimited revisions to guarantee your complete satisfaction. If you have specific changes or additions in mind, our team will collaborate with you closely to implement the modifications.
• Confidentiality and Privacy: At Craft Resumes, we prioritize the confidentiality and privacy of your personal information. You can trust that your data will be handled securely and with the utmost discretion.
• Tailored resumes: We specialize in tailoring resumes to align with your career objectives, industry, and job requirements. Each resume is personalized to accentuate your unique strengths and qualifications.
• Resume Writing : $229.00
• Basic : $279.99
• Optimal : $339.99
• All-In-One : $499.99

>> Use Craft Resumes to Secure Your Dream Job

Resume Companion - Best Value Resume Builder

Star Rating: 2.8/5

Resume Companion is a virtual platform and service that specializes in aiding individuals in creating resumes that are professional and impactful. It offers an array of resources and tools to assist job seekers in crafting interesting resumes that effectively showcase their skills, experiences, and qualifications.

A prominent feature of Resume Companion is its user-friendly resume builder. This tool allows users to select from various professionally designed templates and personalize them based on their specific requirements.

Users can effortlessly incorporate their personal information, employment history, educational background, skill set, and other pertinent details to produce a customized resume tailored to their needs.

• Intuitive user interface
• High-quality templates
• Efficiency-boosting functions
• Cost-effective choice
• Restricted editing features without subscription
• Absence of extensive customization options
• Limited availability of extra services
• Cover letter builder: Resume Companion goes beyond resumes and provides users with a tool for crafting customized cover letters tailored to specific job applications. This feature guides users through the process, helping them effectively present their qualifications and make a compelling case to prospective employers.
• ATS optimization: In today’s job market, many companies use Applicant Tracking Systems (ATS) to screen resumes. Resume Companion helps users ensure their resumes are ATS-friendly. The platform offers valuable tips and insights on incorporating relevant keywords, formatting the document correctly, and increasing the likelihood of passing through the ATS screening process.
• Educational resources: Resume Companion extends its services by offering an informative blog and educational materials that cover various aspects of resume writing, job search strategies, interview techniques, and career development guidance. These resources provide users with valuable insights and advice to help them create impressive resumes and enhance their job search efforts.
• Download and sharing options: Upon completing their resumes, users can conveniently download their documents in multiple formats, including PDF and Word. Resume Companion also makes it easy for users to share their resumes online or print them offline.
• Customer support: Resume Companion values user satisfaction and offers customer support to assist with users’ questions or concerns while utilizing the platform. Users can access support through email or the platform’s contact form.

Resume Companion provides a cost-effective solution for individuals seeking an all-inclusive service. It’s vital to remember subscription renewal is required to access future editing services. In summary, Resume Companion offers a wallet-friendly option for those who desire a user-friendly resume-building experience without needing advanced writing abilities.

>> Use Resume Companion to Secure Your Dream Job

Our Ranking Methodology for Best Resume Writing Services

To comprehensively and objectively rank the top resume writing services, it is essential to have a thorough methodology. The first step in this process was conducting extensive research and analysis. This involved gathering a comprehensive list of reputable resume-writing services from multiple sources such as online searches, customer reviews, industry directories, and personal recommendations.

• Feature analysis: Evaluate the functionalities provided by each resume builder, considering elements like template variety and quality, customization flexibility, user-friendly editing and formatting options, import/export capabilities, spell check and grammar tools, and integration with job search platforms and professional networks.
• Template collection: Examine the assortment and quality of templates. Look for a wide range that suits various industries, job levels, and design preferences, considering these templates’ aesthetics, readability, and contemporary design.
• Editing and customization: Scrutinize the adaptability and user-friendliness of the editing and customization tools each resume builder provides. Assess the capacity to add or modify sections, reorganize content, and tailor resumes to specific job requirements.
• User interface and experience: Analyze the user interface and the overall user experience each resume builder offers. Evaluate the ease of navigation, instruction clarity, guidance or prompts, and the platform’s responsiveness.
• Integration with job search platforms: Determine whether resume builders offer seamless integration with popular job search platforms and professional networks like LinkedIn or ATS systems. Consider how well the resumes can be transferred and their compatibility with these platforms.
• Additional resources: Evaluate if the resume builders provide extra resources such as sample resumes, tools for creating cover letters, interview tips, or career advice. Consider the breadth and practicality of these supplementary resources.
• Mobile-friendliness: Gauge the mobile-friendliness and responsiveness of the resume builders, recognizing the growing trend of mobile job searching and application processes.
• Customer support: Reflect on the accessibility and quality of customer support services, encompassing options like live chat, email support, or knowledge bases. Assess the responsiveness and helpfulness of the support team.
• Pricing and value for money: Appraise the pricing plans presented by the resume builders in terms of the value they offer based on features, usability, and overall service quality.
• Industry reputation: Consider the standing and trustworthiness of the resume builders, considering factors such as awards, recognition, partnerships, and user feedback from reputable sources.

Buyer’s Guide: Why Use a Resume Builder?

Crafting a well-crafted CV comes naturally to particular job seekers. However, even the most seasoned experts may need help in resume writing. If you find yourself in need of help with creating a compelling resume, here are several ways in which the best online resume builder can be beneficial:

Resume builders provide users with pre-designed templates and helpful tips, streamlining the process of writing a resume and alleviating stress.

Offers Writing Tips

Promoting oneself requires considerable effort. Only some people possess writing skills, even if they enjoy self-promotion. To showcase one’s experience and knowledge effectively, a resume builder can help select the most appropriate words and phrases.

Improves Design

In every field, there are unique standards for an impressive resume. If you need to gain knowledge in design or the tools, resume builders can provide free templates to enhance your resume’s visual appeal and quality.

Applicant Tracking Systems (ATS)

Recruiters often use ATS systems to scan resumes. A good resume builder will help with formatting to ensure that your resume is easy for these systems to read.

What’s the Best Resume Builder?

The ideal resume builder for each individual may differ according to their specific requirements. If you prefer a tool that offers step-by-step guidance in creating your resume, we suggest using a builder that provides helpful tips and recommendations. If you prefer a resume builder that auto-generates a summary, we recommend using a tool that extracts information from your LinkedIn profile.

For those who enjoy having creative control over their resumes, we suggest using a platform with features. By selecting the resume builder that aligns with your needs and suits your industry and personal style, you’ll significantly increase your chances of capturing the attention of hiring managers.

Resume Builder vs. Resume Writing Service: What Matters for You

When it comes to crafting a resume, there are three options available. You can opt to create it independently, use a resume builder tool, or enlist the services of a professional resume writer. Your best choice will depend on your writing abilities, available time, and financial resources.

Do-It-Yourself

You have the choice to construct a resume entirely by yourself. The benefit of this option is that it costs nothing but requires a significant amount of effort. Along with composing all the information, you must possess graphic design skills.

This approach works well if you have these abilities, but with them, your options for creating a resume are unlimited. To overcome this limitation, you can use a resume builder or enlist the help of a resume writing service.

Resume Builder

A tool for creating resumes allows you to input your details into a template, resulting in an original appearance and layout with no design work. The top resume building tools also offer suggestions on enhancing your resume and tailoring it to match the specific job you are applying for.

While you are still responsible for writing the content, once it is written, you can quickly transfer that information into any other template with just a few simple clicks. Some of these services are free and many like to promote themselves as such, but most require a small payment to download your finished resume.

Professional Resume Writing Service

Professional resume writing services are expensive, but they offer the convenience of handling all the work for you. An experienced writer will gather relevant information about your background and transform it into a unique and engaging resume.

The process typically takes a few days, and the level of originality in the outcome largely relies on your choice of company and writer. However, we will not delve into these services further in this guide.

Are Resume Builders Worth It?

Definitely, without a doubt. An effective resume creator will guarantee that your CV is formatted correctly to navigate Applicant Tracking Systems and ultimately reach the hands of recruiters.

Is It Unprofessional to Use a Microsoft Word Resume Template?

Relying on a template will not set you apart, and there is a high likelihood that your application will be dismissed because your resume is identical to those of other job seekers.

Final Thoughts

Choosing the right resume builder is crucial in today’s competitive job market. Creating a professional and impactful resume that stands out from the crowd can significantly impact your job search. With the right tool, you can save time, improve your chances of landing an interview, and ultimately secure your dream job.

When selecting a resume builder, consider your specific needs and priorities. Look for features like customizable templates, industry-specific examples, and the ability to export your resume in different formats. Consider user reviews and ratings to ensure you choose a reputable and reliable platform.

Remember, an exceptional tool for crafting resumes should give you the power to present your skills, experience, and accomplishments effectively. It should simplify and expedite creating a resume without hassle. Investing in a reliable resume builder is investing in your professional future.

Therefore, explore the different options available for resume builders. Test out their free trials or demos and choose the best fit for your objectives. Our top recommendation is Super Star Resume . This meticulously designed resume can open doors to exciting career prospects and be a dependable companion on your journey toward success.

Ahad Waseem is a business, blockchain, and cybersecurity writer who often takes on art, politics, and economics too. As a linguistic engineer who writes to solve problems, he’s written for various tech and business publications. When he’s not writing, he’s probably on horseback, caring for his houseplants, or training Bonsai trees. He can be reached at [email protected] . McClatchy’s newsrooms were not involved in the creation of this content. We may earn a commission if you make a purchase through one of our links.

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Resume samples.

Sometimes the most challenging part of making a resume is simply starting. It is for this reason that we created the following downloadable resume samples for different academic programs and campus organizations. Each packet contains multiple resume samples – each with their own link to download a copy of the resume to your own Google Drive to edit.

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Gaza latest: Israel's use of weapons provided by US likely violated international law, report by Biden govt finds

The Biden administration says Israel likely violated international law with US-provided weapons. Earlier, Israel's ambassador to the UN used a paper shredder to shred the UN charter on stage at the UN General Assembly.

Saturday 11 May 2024 04:47, UK

• Israel-Hamas war

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• US report says Israel's use of arms likely violated international law
• Israeli ambassador to United Nations shreds 'copy of UN charter'
• UN General Assembly backs Palestinian bid for full membership
• Mark Stone analysis: Who voted with Israel at the UN and why were most Pacific Island nations?
• Netanyahu says Israelis will fight with 'fingernails' after Biden weapons warning - but Rafah decision unclear
• Israeli war cabinet 'approves expanded Rafah operation'
• Alistair Bunkall analysis: Biden's reputation is on the line if Netanyahu defies him
• Listen to the Daily above and tap here to follow wherever you get your podcasts
• Live reporting by Lauren Russell and (earlier) Richard Williams

Firefighters are battling a large blaze in Kiryat Shmona, a city in northern Israel, after 35 rockets were fired by Lebanon's Hezbollah, according to The Times of Israel.

The news site cited the Israel Fire and Rescue Services as saying 10 firefighting teams were at the scene.

Video posted on social media appeared to show the fire on what looked like the side of a hill.

No casualties or injuries have been reported. 

A report by the US government has said that Israel's use of US-provided weapons in Gaza likely violated international humanitarian law.

In the findings of a state department report - known as the national security memorandum - the Biden administration said it has found "reasonable" evidence to conclude that its ally had breached international law.

But it added it was unable to link specific US weapons to individual Israeli strikes. 

The report said: "Given Israel's significant reliance on US-made defence articles, it is reasonable to assess that defence articles have been used by Israeli security forces since 7 October in instances inconsistent with its international humanitarian law obligations or with established best practices for mitigating civilian harm."

It added that while Israel has the knowledge, experience and tools to implement the "best practices for mitigating civilian harm in its military operations" evidence from the ground - including high levels of civilian casualties - raise "substantial questions whether the IDF is using them effectively in all cases".

Turning to the issue of aid getting into Gaza, the US government report said it does not currently assess that the Israeli government is prohibiting or restricting the transport or delivery of aid. 

Crucially, the report stops short of saying that Israel has violated the terms under which it is able to use US weapons to carry out its offensive in Gaza.

By Mark Stone , US correspondent 

A huge majority of the world's nations voted with the Palestinians at the United Nations today.

But who were the nine countries that voted against the Palestinian quest for membership, rights and privileges at the UN, and why?

The current Israeli government is firmly against a Palestinian state in every sense.

Different iterations of Israeli governments over the years have oscillated on 'two states', but after the 7 October Hamas attacks the Israeli position cemented - no two states, no Palestinian state.

Broadly, they do not distinguish between the extremism of Hamas and the moderate nature of other Palestinian political factions like the Fatah-run Palestinian Authority in the West Bank. It's the crux of deadlock.

So who else? 

The United States

They stand behind Israel despite significant tension now between President Joe Biden and Prime Minister Benjamin Netanyahu. 

America is committed to a two-state solution but argues that it begins with a ceasefire and that the formation of a Palestinian state comes much further down the line.

Speaking after the vote, White House spokesman John Kirby said: "We continue to believe in the promise of a two-state solution and an independent state for the Palestinian people. 

"That's something that President Biden remains fully and firmly committed to. We also believe that the best way to do that is through direct negotiations with the parties and not through a vote at the UN of this kind, so that's why we voted no."

As always with geopolitics, relationships are so often symbiotic; they are all about mutual benefit even when, ostensibly, the relationship might seem incongruous.

The eastern-European EU member voted with Israel and against the Palestinians.

Don't assume that hard-right Hungarian Prime Minister Orban's hatred of Hungarian-born Jewish-US billionaire George Soros is a reflection of his views on Israel despite the anti-Soros narrative often being seen as antisemitic.

Antisemitism has haunted the right of politics in Hungary since the Second World War when half a million Jewish Hungarians were murdered. Yet Orban and Netanyahu have a close, longstanding relationship.

Israel and Hungary are aligned by mutual interests. 

Orban admires the way Netanyahu's ethos of building strength out of a small nation-state and the two leaders found mutual interest in standing up to liberal democratic headwinds.

Orban's fallout with the EU has aligned with Netanyahu's assessment that Europe is increasingly anti-Israel.

The Soros-hatred also aligns with Netanyahu in that the conspiracy is that Soros is somehow seeking to 'Islamise' Judeo-Christian Europe with his pro-immigration stance.

Argentina's vote is driven by new populist President Javier Milei who has pledged unwavering support for Netanyahu and has vowed to move Argentina's embassy to Jerusalem. 

Milei has said he plans to convert to Judaism.

Czech Republic

The Czech Republic also voted with Israel in line with a strongly pro-Israel stance underlined repeatedly since 7 October.

There is a strong historical bond between Czech leaders and the Zionist movement which helped cement the Jewish State which strengthened after the fall of Communism in 1989. 

As a new democracy, the Czech Republic bonded with a young democracy in Israel. In recent years, economic ties have flourished.

Pacific Island Nations

The rest, curiously maybe, are all Pacific Island nations: Micronesia, Papua New Guinea, Nauru and Palau.

The reason for their support is simple: straightforward soft power.

The small developing nations all enjoy generous Israeli aid from the government and from Israeli charities. 

The understanding is that, in return, they will always support Israel at international bodies of which they are members.

Israel insists that its motivation is predominantly humanitarian, but officials are up front to that it's also about positioning Israel in a better light.

Israel uses its considerable expertise in many arenas deftly.

At natural disasters, for example, Israeli rescue crews are often among the first on the ground. 

This targeted soft power diplomacy has helped Israel to secure votes, but also abstentions in its favour among many other nations too.

On this vote though, on Palestine, global opinion was overwhelmingly against Israel.

Israel's entry for Eurovision 2024, Eden Golan, has become one of the favourites among bookies to win this year's contest.

The 20-year-old singer climbed to second favourite from ninth after the semi-final, according to Eurovision World, a website that compiles betting odds from 15 of Europe's biggest bookmakers. 

It said Israel is seen as having a 22% chance of winning, behind Croatia's Baby Lasagna who was seen having a 41% chance.

It comes despite more than 10,000 people gathering in the host Swedish city of Malmo to stage a non-violent protest against Israel's participation in Saturday's final.

While the results of the two semi-finals are decided by viewers, in the final, audience votes will make up only half of the result, while juries of five music professionals in each participating country will make up the other half.

Earlier, the Israeli ambassador to the United Nations appeared on stage at a meeting of the UN General Assembly.

Whilst on stage in New York he shredded "a copy of the UN charter" - which was, in reality, three pieces of paper.

His actions came moments before the 193-member world body approved a resolution, giving Palestine new "rights and privileges" within the agency. 

Watch the full moment below. 

A first of its kind report by the US government is expected to conclude that Israel has not violated the terms of its use of US weapons, according to sources cited by the Associated Press. 

The report - known as the national security memorandum - was pushed by President Joe Biden's Democrats in Congress.

When agreed to back in February, defence and state departments were tasked to conduct "an assessment of any credible reports or allegations that such defence articles and, defence services, have been used in a manner not consistent with international law, including international humanitarian law".

They were also obliged to tell Congress if they thought Israel has acted to "arbitrarily to deny, restrict, or otherwise impede, directly or indirectly," delivery of any US-supported humanitarian aid into Gaza for starving civilians there.

It follows the US pausing a shipment of 3,500 bombs heading for Israel over concern they would be used in an offensive on Rafah.

The conclusions of the memorandum are expected to be sharply critical of Israel, but will not state that Israel violated terms of weapons agreements between the two countries. 

A senior Biden administration official said the full report is expected to be released later today, but declined to comment on its conclusions.

Palestinians in Rafah are still preparing to evacuate the eastern parts of the city amid the threat of an Israeli ground offensive. 

The United Nations estimates around 110,000 Palestinians have already fled in search of safety. 

In the latest pictures from the city, a tent camp where people are currently living is seen. 

In one of the images, people appear to have started to make piles of their belongings as they get ready to evacuate. 

South Africa has asked the International Court of Justice (ICJ) to order additional emergency measures against Israel over its attacks on the city of Rafah, the United Nations top court has said. 

It is part of the ongoing case brought by South Africa in January which accuses Israel of acts of genocide against Palestinians . 

The court - which is located in The Hague in the Netherlands - ordered Israel at the beginning of the year to take all measures within its power to prevent genocide.

South Africa wanted the ICJ to implement provisional measures on Israel which would "immediately suspend military operations in and against Gaza" - but the ICJ stopped short of that.

Any decision to impose provisional measures will be "hugely problematic" for the Israeli offensive, which Prime Minister Benjamin Netanyahu has vowed will continue until all hostages are returned and Hamas is destroyed.

Within the last few hours, the United Nations General Assembly has backed a bid put forward by Palestine for it to become a full agency member.

The vote passed by 143 votes to nine but 25 countries - including the UK - abstained.

In a post on X, the UK at the UN explained why it took the decision to abstain. 

"We are abstaining on this resolution because we believe that the first step towards achieving this goal is resolving the immediate crisis in Gaza," it said.

It said the fastest way to end the conflict is to secure a deal which releases all hostages and allows for a pause in fighting. 

The statement added that the UK remains firmly committed to a two-state solution and recognising a Palestinian state, including in the UN, and should be part of the process to achieving a sustainable ceasefire. 

The US ambassador to the UN Robert Wood gave similar reasons as to why America voted against the bid, saying its vote does not reflect opposition to Palestinian statehood.

"Instead, it is an acknowledgement that statehood will only come from a process that involves direct negotiations between the parties," he said.

What happens next?

For Palestine to become a full UN member, the 15-member UN Security Council will have to vote, and pass, the application.

At the last security council vote in March - which demanded a ceasefire in Gaza during the holy month of Ramadan - the US abstained.

The 14 other council members - including Russia, China and the UK - voted in favour.

For now, it remains unclear if or when the security council will vote on Palestine's membership bid.

Hamas has said it will hold talks with leaders of what it called "Palestinian resistance factions" to reconsider its negotiation strategy. 

It said the discussions need to be held due to Benjamin Netanyahu's behaviour, Israeli attacks on places in Rafah and the occupation of the city's border crossing with Egypt.

"Netanyahu and his government are using the negotiations as a cover to attack Rafah and occupy the crossing, and continue the war of extermination against our people, and they bear full responsibility for obstructing reaching an agreement," the statement said. 

Earlier this week, Hamas said they expressed agreement over a ceasefire deal following a phone call with Qatar's prime minister and Egypt's intelligence minister.

Israel later put an end to this, saying it would not accept the deal in its current form, a decision Hamas said today had brought things "back to square one". 

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