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5 Hospitality Resume Examples to Win the Job in 2024

Hospitality Resume

• Hospitality Resumes by Experience
• Hospitality Resumes by Role
• Write Your Hospitality Resume

As a hospitality worker, you’re a pro at customer service. Your efforts revolve around creating memorable experiences for guests, responding to their requests, and anticipating their needs. 

Your knack for communication fosters lasting connections, and your adaptability lets you thrive in fast-paced environments. The tricky part is that summarizing your work ethic, motivation, and effectiveness in your AI cover letter and resume form can be difficult. 

We’re here to help you overcome this unique challenge. Our expertly-written hospitality resume examples and handy resume tips will help you advance in your career!

or download as PDF

Why this resume works

• Flex your high booking conversion rates, and you’ll get the job before the next best candidate.

Hotel Manager Resume

• Fine-tune your hotel manager resume to showcase your ability to manage daily hotel operations using quantifiable bullet points. For instance, don’t just say you resolved potential issues, add what impact it created like “reducing guest complaints by 53% by using HelloShift’s task management features to resolve potential issues.”

Hospitality Management  Resume

• Such certificates show that you’re well-versed in customer expectations of the current market and know exactly how to serve them. This, coupled with a bachelor’s in hotel management can easily take your hospitality management resume up a notch.

Hotel Front Desk Resume

• One way to show your unique qualities in your hotel front desk resume is by referring to your achievement to reduce water and chemical usage.

Concierge  Resume

• To make this count in your concierge resume , showcase how you created memorable experiences and built strong rapport to boost customer return rates.

Related resume examples

• Customer Service
• Front Desk Receptionist
• Housekeeping

Match Your Hospitality Resume to Fit the Job

Making yourself stand out is all about showing recruiters that you’re perfectly suited for the role, so include some of the top skills , such as conflict resolution and upselling.

Technical skills are important too, so mention relevant reservation systems and point-of-sale software. The more proficient you are, the sooner you’re ready to hit the ground running, so make it clear that you’re experienced if this isn’t your first role in hospitality.

Because of the customer-facing nature of hospitality, adding a few soft skills is great too. The trick is to make sure that some of the skills you list should later be elaborated on and backed up with metrics in your work experience section.

Need a few pointers?

15 popular hospitality skills

• Booking.com
• Language Proficiency 
• Conflict Resolution 
• Guest Relations
• Food/Beverages
• Multitasking
• GoConcierge

Your hospitality work experience bullet points

Your role is all about perfecting the daily flow—welcoming guests, managing front desk operations, and ensuring impeccable service, all while keeping up a smile and maintaining control in a fast-paced environment. However, simply describing your tasks doesn’t really communicate how well you pull them off. 

To really emphasize your impact, your best bet is to focus on results. Your service leads to repeat customers, boosts upselling revenue, and elevates guest satisfaction. By adding quantifiable metrics to these results, you can wow employers before they’ve even met you. 

Make sure to mention accomplishments demonstrating the skills listed on your resume, using real results to add more depth and validity to your claims.

• Highlight your product knowledge and proactivity by mentioning your percentage of successful upselling efforts.
• Showcase your customer-centric attitude by talking about satisfaction ratings and reviews.
• Measure the average time it takes you to process guest arrivals and departures to demonstrate your efficiency.
• Calculate the percentage of guests who choose to return based on previous positive experiences to demonstrate your ability to create lasting impressions and maintain guest loyalty. 

See what we mean?

• Helped improve the online review rating from 3.2 to 4.8 stars using Guest Revu, positively impacting Ace Hotel Portland’s reputation
• Launched guest loyalty programs, resulting in a 29% increase in repeat guest bookings
• Streamlined concierge desk operations with Alice and reduced guest wait times by 28%
• Participated in team meetings and contributed to goals that resulted in a 12% increase in overall team efficiency

9 active verbs to start your hospitality work experience bullet points

• Coordinated
• Implemented
• Collaborated
• Revitalized 

3 Tips for Writing an Entry-Level Hospitality Resume

• If you’re lacking in professional or paid work experience , then focus on other kinds of experience you do have. This could be internships, volunteer work, or school projects that showcase your abilities in guest service or event planning. You can also include part-time work if it was a customer-facing role, such as tutoring, babysitting, or retail. 
• Always read over the job description , pick out the specific skills that are sought after, and include these in your resume. Not only will it help you stand out, but it will also help your resume pass through the ATS. Keep it specific—instead of the generic “marketing,” use “upselling techniques.”
• Everything you’ve done to prepare for your first hospitality job is relevant information for your resume. Courses in food safety or event planning, credentials such as ServSafe or CPR—all of these are worth mentioning to show your commitment to training and readiness to start working.

3 Tips for Writing a Hospitality Resume if This Isn’t Your First Job

• If you have specific experience or expertise in a certain area like event planning, guest relations, or food and beverage management, let it take center stage on your resume. This showcases your in-depth knowledge of the field and highlights where you can be most valuable.
• As an experienced hospitality worker, you’ll probably have no trouble finding a job—but tailoring your resume (and your hospitality cover letter ) to match the job description will still go a long way to help you land the best role. Adapt your application to the role. For instance, if you’re applying to be a hotel front desk employee, talk about your data entry and customer service background.
• Seamless teamwork is essential in a hospitality role, but “teamwork” never looks impressive as a listed skill. To showcase your collaboration skills more effectively, mention instances where you’ve worked with colleagues from diverse departments and achieved common goals, such as collaborating with the kitchen staff to host a wedding.

Choose the reverse-chronological format to make sure your most recent experience takes the spotlight. Your experience and skills should be clearly organized, with an extra section for any credentials you have, such as a ServSafe certificate.

A career objective can be a good idea as long as you tailor it to the role. Add a career-defining achievement or useful skill, such as food safety, and mention the company by name to stand out.

Include relevant keywords from the job description in your resume. These will be terms like “guest satisfaction,” “event coordination,” and “reservation systems.” This lets the tracking system know your resume is relevant to the role and worth sending on to human recruiters. 

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Hospitality Resume Examples & Writing Guide for 2024

Embarking on a path to a career in the dynamic hospitality scene? A solid hospitality resume is your golden ticket. In this guide, we serve up key ingredients needed to brew an application that stands head and shoulders above the rest.

Featuring invaluable tips, practical examples, and sample resumes, we'll help you carve a resume that not only charts your professional journey but also highlights your inner people-person skills.

So, ready to cook up a storm with your resume? Keep reading to learn the following steps: 

• Choose the correct format for a hospitality resume
• Write a compelling resume summary that grabs the attention of hospitality employers
• List skills that are specific to the hospitality industry
• Optimize your work experience section to showcase your hospitality strengths
• Properly include your educational credentials in hospitality
• Find useful job search resources for hospitality professionals

1. Choose the correct format for a hospitality resume  

The first step to creating an effective hospitality resume that will win the job of your dreams is to choose the best format for your experience level.

Ideally, you should employ the reverse-chronological format – a resume format that prioritizes work experience above all else. With this resume, the work experience section becomes the crown jewel of the document, forming the largest and most central part of the resume. 

However, the RC resume is less than ideal for candidates seeking entry-level positions who do not have an extensive background in hospitality.

In this case, there are two alternative formats to consider

• Functional resume : The functional resume is designed for applicants who are recent graduates and lack relevant work history. Rather than focusing on work experience, this resume focuses on education, skills, and unpaid experience.
• Hybrid resume : The hybrid resume combines elements of both functional and reverse-chronological resumes.

Focus is split relatively evenly between all sections, making it easier for applicants who are changing career paths or working around gaps in their work histories to create a compelling resume. 

2. Write a compelling summary that grabs the attention of hospitality employers

Your resume summary resides at the top of the document, serving as an introductory statement to help the employer get to know you right off the bat. In this summary, you should strive to include your most essential responsibilities and skills, as well as any notable accomplishments from previous jobs.

To illustrate how to write a strong resume summary, check out this set of examples

Incorrect hospitality resume summary example.

Experienced hospitality worker with a history working in hotels. Helped the hotel to earn a major local award in 2021 thanks to my exceptional service and management skills. 

What's wrong with this example? In this example, the applicant comes off a bit cocky, while also failing to provide greater context or specific details to back up their claims. To correct this, the language should be adjusted to be more professional and the applicant should include exact details surrounding the award they helped a hotel earn. 

Corrected hospitality resume summary example

Passionate Hospitality Professional with experience in tourism, valet management, and front desk management. Previously worked as a front desk manager at a 4-star hotel, playing a major role in the hotel earning the title of 2021’s Best Local Boutique Hotel in Savannah.

Why is this better? In this corrected example, the applicant still gives off an air of confidence but backs up this confidence with specific skills and context. Additionally, they provide the name of the award they helped their previous employer earn, as well as signifying the hotel’s importance by including “4-Star."

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3. list skills that are specific to the hospitality industry.

When writing your hospitality resume, it is important to include both soft and hard skills .

Soft skills are your interpersonal, people skills. These abilities are highly important and valued within hospitality, as most of the positions deal with working directly with customers. However, including hard skills can be equally important to employers.

Hard skills are your technical skills and abilities that showcase your competence within a hospitality position. These skills are often learned through education or training. 

Best hard skills to include in a hospitality resume

• Basic Computer Skills
• Vendor Relations
• Event Planning
• Hospitality Industry Knowledge (Current trends, regulations, etc.) 
• Scheduling and Bookkeeping
• Front Desk Management 
• Sales and Upselling
• POS Systems
• Bilingualism
• Social Media Marketing and Networking

Effective soft skills to put on your hospitality resume

• Attention to Detail
• Active Listening
• Conflict-Resolution and Problem-Solving
• Verbal Communication
• Telecommunication
• Multi-Tasking
• Flexibility and Adaptability 
• Negotiation

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4. Optimize your work experience section to showcase your hospitality strengths

When it comes to creating a hospitality resume, including a dedicated " Work Experience " section is absolutely crucial. This section serves as a golden opportunity to highlight your hands-on experience in the industry and demonstrate your ability to excel in various hospitality roles.

Whether you've worked as a server, front desk agent, or event coordinator, this section allows you to showcase your practical skills, customer service prowess, and adaptability.

Here is an example of a work experience entry from a hospitality resume

Lead Tourism Guide | Dane County Chamber of Commerce

Madison, WI | January 2017 to November 2020

• Assisted guests in contacting and coordinating reservations at local hotels and vacation rentals.
• Provided in-depth knowledge of local sightseeing and landmarks to guests both in-person and over the phone. 
• Operated a POS system and cash register, carrying out financial transactions for guests and vendors with 100% accuracy . 

5. Properly include your educational credentials in hospitality

When listing your education on a hospitality resume, you should always list your highest level of education, as well as the school or institutions you graduated from. 

Along with properly listing your education , it is also beneficial to list any relevant hospitality certifications you have earned.

We highly recommend seeking out certifications in the hospitality industry, as completing certification programs helps you to gain a much more competitive edge against other applicants. 

Here is an example of a well-crafted education section on a hospitality resume

B.A. in Hospitality Management | Duke University  

• Major: Hospitality Management and Business Administration
• Graduated: 2017

Certifications  

• Certified Hotel Administrator (CHA) | American Hotel and Lodging Educational Institute 
• Certified Hospitality Supervisor | American Hotel and Lodging Educational Institute 

6. Essential job search resources for hospitality professionals

Stepping into the bustling world of the hospitality industry, it's vital to have the right resources on hand to secure your next great role. Here's a curated list of top job search tools tailored specifically for those cooking up a career in hospitality:

• Hospitality job boards:  Harness the power of hospitality-focused job boards like Hcareers , Hospitality Online , and Caterer.com to uncover a buffet of job opportunities suited to your unique skills and experience.
• Professional networking sites:   LinkedIn should be your go-to for establishing connections and seeking job vacancies, but remember to also explore industry-specific networking sites like Hosco .
• Hospitality associations:  Membership in associations like the American Hotel & Lodging Association can put you in touch with excellent networking opportunities, career development initiatives, and potential job leads.
• Hospitality trade shows and conferences:  These events offer you a chance to network, stay on top of industry trends, and sometimes even find job openings. Events like the International Hotel Investment Forum can be invaluable.
• Online learning platforms:  Websites like Coursera , Lynda , and Khan Academy offer many hospitality-related courses that can boost your knowledge and resume.

Armed with these resources, embark on your mission to find the perfect hospitality role that season your career just right.

Hospitality Resume FAQ

Empathy, customer service, communication, ability to work in a team, and problem-solving skills are all key in the hospitality industry. Don't forget to highlight specific technical skills such as proficiency in a foreign language or familiarity with hospitality software.

Absolutely, especially if it's relevant. For example, volunteering at a local food bank demonstrates customer service and teamwork skills, both of which are valuable in hospitality.

Focus on the responsibilities you had and the results you achieved. Did you receive positive customer feedback? Improve a process? These accomplishments make you stand out.

Highlight promotions, increased responsibilities, or successful projects you have completed. This demonstrates your growth and value as an employee.

Identify transferrable skills from your past roles. Did your previous job require customer service, multitasking, or teamwork? These are relevant in hospitality.

Nikoleta Kuhejda

A journalist by trade, a writer by fate. Nikoleta went from writing for media outlets to exploring the world of content creation with Kickresume and helping people get closer to the job of their dreams. Her insights and career guides have been published by The Female Lead , College Recruiter , and ISIC, among others. When she’s not writing or (enthusiastically) pestering people with questions, you can find her traveling or sipping on a cup of coffee.

Subcategories

• Food Preparation
• Hotel Manager
• Housekeeping
• Restaurant Manager

All hospitality resume examples

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Resume guides

How to write a professional resume summary [+examples], how to put your education on a resume [+examples], how to describe your work experience on a resume [+examples], let your resume do the work..

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• Hotel Experience Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Hotel Experience Resumes:

• Greet and welcome guests upon arrival
• Respond to guest inquiries and requests in a timely manner
• Ensure that all guest rooms are clean and well-maintained
• Assist guests with check-in and check-out procedures
• Provide guests with information about the hotel, its services, and the local area
• Handle guest complaints and inquiries in a professional and courteous manner
• Monitor and maintain the cleanliness and safety of all public areas
• Ensure that all safety and security protocols are followed
• Assist with the coordination of special events and functions
• Monitor and maintain inventory of supplies and equipment
• Develop and implement customer service policies and procedures
• Train and supervise staff on customer service standards and procedures

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Hotel Experience Resume Example:

• Implemented a guest feedback system, resulting in a 25% increase in positive guest reviews and a 10% improvement in overall guest satisfaction scores.
• Developed and implemented a training program for front desk staff, resulting in a 20% reduction in check-in and check-out times and a 15% increase in guest loyalty.
• Collaborated with the housekeeping team to implement a new cleaning schedule, resulting in a 30% decrease in guest complaints about room cleanliness.
• Managed the planning and execution of a successful hotel renovation project, resulting in a 15% increase in occupancy rates and a 10% increase in average daily rate.
• Implemented a revenue management strategy, resulting in a 20% increase in revenue per available room (RevPAR) and a 10% increase in overall hotel profitability.
• Developed and implemented a guest loyalty program, resulting in a 25% increase in repeat bookings and a 15% increase in direct bookings.
• Implemented a new online booking system, resulting in a 20% increase in online bookings and a 10% decrease in booking errors.
• Developed and implemented a cost-saving initiative for energy conservation, resulting in a 15% reduction in utility costs and a 10% decrease in carbon footprint.
• Collaborated with the marketing team to develop and execute a successful social media campaign, resulting in a 30% increase in brand awareness and a 20% increase in social media engagement.
• Guest service management
• Staff training and development
• Housekeeping coordination
• Project management
• Revenue management
• Loyalty program development
• Online booking system management
• Energy conservation strategies
• Social media marketing
• Customer feedback analysis
• Strategic planning and execution
• Problem-solving
• Team collaboration
• Time management
• Budgeting and financial management
• Quality control
• Crisis management
• Negotiation skills
• Multitasking
• Attention to detail
• Communication skills
• Leadership skills
• Analytical skills
• Decision-making skills
• Adaptability and flexibility.

Top Skills & Keywords for Hotel Experience Resumes:

Hard skills.

• Customer Service
• Reservation Management
• Front Desk Operations
• Conflict Resolution
• Revenue Management
• Housekeeping Management
• Event Planning and Coordination
• Sales and Marketing
• Budgeting and Financial Analysis
• Quality Assurance and Inspection
• Staff Training and Development
• Problem-solving and Decision-making

Soft Skills

• Customer Service and Hospitality
• Communication and Interpersonal Skills
• Problem Solving and Decision Making
• Adaptability and Flexibility
• Time Management and Organization
• Attention to Detail
• Teamwork and Collaboration
• Conflict Resolution and Negotiation
• Empathy and Compassion
• Multitasking and Prioritization
• Cultural Awareness and Sensitivity
• Sales and Upselling

Resume Action Verbs for Hotel Experiences:

• Anticipated
• Collaborated
• Communicated
• Coordinated
• Implemented
• Facilitated

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Resume FAQs for Hotel Experiences:

How long should i make my hotel experience resume, what is the best way to format a hotel experience resume, which keywords are important to highlight in a hotel experience resume, how should i write my resume if i have no experience as a hotel experience, compare your hotel experience resume to a job description:.

• Identify opportunities to further tailor your resume to the Hotel Experience job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

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Related Resumes for Hotel Experiences:

Hospitality, hospitality management, hospitality manager, hotel operations manager, airbnb property manager, assistant property manager, commercial property manager, property manager.

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Hotel Steward Resume Examples

If you’re applying for a hotel steward role, you need to make sure that you have a well-crafted resume to stand out from the competition. Writing an effective resume requires an understanding of the industry and the expectations of the hiring manager. This guide will provide you with essential tips to help you write a standout hotel steward resume. You’ll also find two examples of hotel steward resumes to help you get inspired and create your own resume. With the right strategies, you can be sure you’re making the best impression on potential employers.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Hotel Steward

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

An experienced and highly motivated hotel steward with five years of experience in providing exemplary hospitality services to guests. Possessing a deep understanding of how to maintain high standards of service quality in the hospitality industry. Assertive and self- assured, with excellent problem- solving skills, the ability to work under pressure and a commitment to customer service excellence.

Core Skills :

• Exceptional customer service skills
• Excellent communication skills, both written and verbal
• High- quality standards and attention to detail
• Team leader and capable of working independently
• Conflict resolution
• Knowledgeable of food and beverage handling
• Proficient in computer applications
• Ability to multitask and prioritize
• Flexibility to work all shifts

Professional Experience : Hotel Steward, XYZ Hotel – 2017 to Present

• Ensure that all public areas are kept clean and tidy
• Clean guest rooms and bathrooms, change bed linens, and dust and vacuum furniture
• Ensure that all guest requests are completed in a timely manner
• Assist guests with requests such as extra pillows, blankets, and towels
• Follow hotel guidelines for safety and security procedures
• Handle guest complaints in a professional and timely manner
• Maintain the inventory of supplies and equipment
• Assist in food and beverage service as needed

Hotel Steward, ABC Hotel – 2016 to 2017

• Ensured that all public areas were kept clean, orderly and welcoming
• Cleaned guest rooms, changed linens and dusted furniture
• Assisted guests with requests and inquiries
• Followed hotel safety and security procedures
• Maintained inventory of supplies and equipment
• Served food and beverage to guests as needed

Education : High School Diploma – ABC High School

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Hotel Steward Resume with No Experience

• Self- driven and highly motivated individual with a passion for providing excellent customer service and hospitality.
• Strong interpersonal and communication skills, with an ability to work well in a team- based environment.
• Highly organized and detail- oriented with a dedication to meeting deadlines and achieving goals.
• Excellent communication and customer service skills
• Ability to multi- task and prioritize
• Strong problem- solving and decision- making skills
• Knowledge of hotel policies and procedures
• Working knowledge of the hospitality industry
• Proficient in Microsoft Office Suite

Responsibilities

• Greet and welcome guests upon arrival and assign rooms.
• Assist guests with inquiries in a polite and professional manner.
• Provide information about the hotel, local area, and other services.
• Handle any guest complaints, requests or concerns in a timely manner.
• Ensure compliance with hotel policies and procedures.
• Maintain cleanliness of the hotel lobby and other public areas.
• Perform basic administrative and clerical duties, as needed.
• Maintain security of the hotel and ensure guest safety.
• Process room reservations and cancellations.
• Ensure all paperwork is accurately completed and filed.

Experience 0 Years

Level Junior

Education Bachelor’s

Hotel Steward Resume with 2 Years of Experience

A highly organized and proactive hotel steward with 2 years of experience working in the hospitality industry. Adept at providing exceptional customer service, maintaining order and cleanliness in the back and front of the house, and helping to keep operations running smoothly. With a passion for excellence, a commitment to customer satisfaction, and exemplary working knowledge of hotel protocols and procedures.

• Excellent customer service
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Ability to work independently with minimal supervision
• Proficient in the use of various cleaning and maintenance equipment
• Ability to multitask and prioritize responsibilities

Responsibilities :

• Ensure the cleanliness of the back and front of the house
• Restock and replenish linens and supplies in guest rooms
• Maintain organization and cleanliness of storage areas
• Provide exceptional customer service to guests
• Assist in ensuring that all safety and sanitation protocols are followed
• Conduct weekly deep cleaning of designated areas of the hotel
• Ensure that all hotel policies and procedures are followed
• Assist with luggage handling and room service delivery

Experience 2+ Years

Hotel Steward Resume with 5 Years of Experience

Experienced and highly- motivated Hotel Steward with 5 years of experience providing excellent service to guests in a fast- paced and demanding environment. Skilled in general cleaning and maintenance tasks, stocking supplies, organizing linens and providing excellent customer service to guests. Excellent attention to detail and dedication to the mission of providing exceptional guest experience.

• Excellent customer service skills
• Knowledge of hotel property maintenance and cleaning techniques
• Organizational and housekeeping skills
• Good communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multi- task
• Greet and interact with guests in a friendly and professional manner
• Clean and stock rooms, bathrooms and common areas
• Ensure cleanliness of lobby, meeting rooms and other public areas
• Organize and maintain cleanliness of laundry and linen closets and other storage areas
• Respond to guest requests and inquiries in a timely manner
• Assist in ordering and maintaining supplies
• Ensure safety and security of all guests and staff
• Perform additional duties and tasks as required
• Follow all safety and health regulations and procedures

Experience 5+ Years

Level Senior

Hotel Steward Resume with 7 Years of Experience

Highly organized, hardworking, and detail- oriented Hotel Steward with 7 years of experience in the hospitality industry. Possesses exceptional customer service skills, an eye for detail, and an unwavering commitment to providing outstanding service to all guests. Committed to maintaining high standards of cleanliness, safety, and hygiene and ensuring that all guests have a pleasant and enjoyable stay.

• Guest Services
• Cleaning and Maintenance
• Inventory Management
• Team Collaboration
• Time Management
• Problem Solving
• Safety and Hygiene
• Greets guests upon arrival, answers their questions, and provides assistance in settling in
• Manages guest requests and concerns in a timely and efficient manner
• Ensures that all areas of the hotel are kept clean and tidy at all times
• Conducts periodic inspections of all guest rooms and public areas to ensure they are up to the hotel standards
• Oversees the inventory and restocking of all supplies and materials
• Performs daily cleaning and maintenance tasks to maintain the hotel’s cleanliness and safety
• Assists with setting up conference and meeting rooms as required
• Assists with the setup and maintenance of equipment in the hotel
• Works collaboratively with other team members to ensure the smooth running of the hotel

Experience 7+ Years

Hotel Steward Resume with 10 Years of Experience

Highly organized and reliable Hotel Steward with 10 years of extensive experience in hospitality. Proven ability to provide guests with exceptional service and maintain clean and organized work areas. Demonstrated success in building strong relationships with clients and staff. Possessing strong problem- solving and multitasking skills, as well as a dedication to customer satisfaction.

• Food and Beverage Preparation
• Hotel Management
• Guest Relations
• Safety and Sanitation
• Interpersonal Communication
• Ensure quality of service and customer satisfaction
• Greet and assist guests and answer their questions
• Manage hotel resources, such as linens, towels, and supplies
• Set up tables for meals and beverages
• Clean and sanitize glasses, dishes, and utensils
• Monitor inventory of food, beverages, and supplies
• Receive and store deliveries
• Ensure safety and security protocols are followed

Experience 10+ Years

Level Senior Manager

Education Master’s

Hotel Steward Resume with 15 Years of Experience

Highly experienced and detail- oriented hotel steward with 15 years of industry experience. Proven track record of providing excellent service to guests through the provision of housekeeping services and maintenance of high standards of hygiene and cleanliness. Knowledgeable in the use of cleaning chemicals and equipment, as well as in the safe and efficient handling of hazardous waste. Possesses excellent physical stamina and the ability to work long hours.

• Superior customer service skills
• Excellent physical stamina
• Knowledgeable in the use of cleaning chemicals and equipment
• Efficient problem- solving skills
• Ability to handle hazardous waste safely
• Knowledge of safety and health regulations
• Attention to detail
• Provide excellent service to guests by providing housekeeping services
• Ensure high standards of hygiene and cleanliness in hotel premises
• Clean guest rooms, bathrooms and other areas of the hotel
• Clean and maintain carpets and furniture
• Dust and polish furniture and fixtures
• Replace used linens and towels
• Empty and clean wastebaskets
• Maintain stocks of supplies
• Dispose of hazardous waste in a safe and efficient manner
• Ensure safety and health regulations are followed
• Report any maintenance issues or damages to the supervisor

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Hotel Steward resume?

A hotel steward is an important part of any hospitality team and should be experienced in customer service and knowledgeable on the duties of a hotel steward. When creating a resume for a hotel steward position, it is important to include the right information to ensure that you stand out from other applicants.

Below is a list of the most important information to include in a hotel steward resume:

• Professional Summary: Provide a brief summary of your professional background, including your key areas of expertise and any related certifications.
• Customer Service Experience: Detail any past customer service experience, including any roles you may have held in a hotel or restaurant.
• Food Service Experience: Describe any experience you have in food preparation, serving and cleaning.
• Cleaning and Maintenance Experience: Provide details on any past cleaning and maintenance experience, including any relevant certifications.
• Organization Skills: Detail your ability to keep organized and effective in a busy environment.
• Time Management: Showcase your ability to complete tasks in a timely manner and maintain a consistent schedule.
• Teamwork: Highlight your ability to work well with others and work together as a team.
• Reliability: Demonstrate your reliability and dependability with past employers or in school.
• Communication: Showcase your communication skills, both in person and over the phone.
• Interpersonal Skills: Showcase your interpersonal skills and ability to build relationships with customers and guests.

What is a good summary for a Hotel Steward resume?

A Hotel Steward resume should include a summary that reflects the applicant’s experience in the hospitality industry, as well as their strong customer service and organizational skills. The summary should also emphasize the applicant’s attention to detail, ability to work in a fast-paced environment, and knowledge of hotel procedures and guidelines. Additionally, the summary should highlight any specialized training or certifications the applicant holds in areas such as wine and food service. The summary should finish by showcasing the candidate’s enthusiasm for the hospitality industry and commitment to excellence in customer service.

What is a good objective for a Hotel Steward resume?

When it comes to writing a resume, there are many things to consider. One of the most important elements of a resume is the objective statement. As a hotel steward, it’s important to craft an objective statement that will get you noticed and make a good impression.

A good objective statement for a hotel steward resume should be clear and concise, and emphasize the skills and experiences that you can bring to the position. Here are some tips for writing a great objective statement for a hotel steward resume:

• Highlight your attention to detail: As a hotel steward, you must possess a keen eye for detail. Make sure to emphasize your ability to provide quality services and attention to detail.
• Stress your customer service experience: As a hotel steward, you’ll need to show that you have experience dealing with customers in a friendly and professional manner. Make sure to mention your customer service experience in your objective statement.
• Show off your multitasking abilities: Hotel stewards need to be able to multitask and juggle a variety of tasks at once. Emphasize your multitasking abilities in your objective statement to show potential employers that you’re up for the challenge.
• Mention any relevant certifications or training: If you have any certifications or training related to hotel stewardship, make sure to mention it in your objective statement. This will show employers that you’re knowledgeable and experienced in your field.

By following these tips, you can create an effective and impressive objective statement for a hotel steward resume. With a great objective statement, you’ll be sure to make a strong impression on potential employers.

How do you list Hotel Steward skills on a resume?

When creating the resume of a Hotel Steward, it is important to highlight the skills and qualifications necessary to excel in the position. The following are some key skills and qualifications to list:

• Knowledge of Hotel Security Protocols: Hotel Stewards are expected to be aware of and adhere to the current security protocols in place for the hotel. This includes being able to identify potential security risks and taking the necessary steps to resolve them.
• Interpersonal Skills: The ability to communicate and interact with guests in a courteous and professional manner is essential. Hotel Stewards should have the ability to provide quick and accurate customer service, as well as resolve disputes between guests.
• Organization: Hotel Stewards are expected to be able to manage their time efficiently and complete tasks in a timely manner. This includes being able to prioritize tasks, manage workloads, complete tasks accurately, and make decisions quickly.
• Cleaning and Maintenance: Hotel Stewards are expected to maintain the hotel’s cleanliness and safety standards. This includes being able to identify broken or outdated equipment, troubleshoot minor problems, and maintain the overall appearance and upkeep of the property.
• Attention to Detail: Hotel Stewards need to pay attention to detail when dealing with guests, checking in and out of the hotel, and managing the overall operations of the hotel. This includes being able to identify any discrepancies and making sure that all paperwork is completed correctly.

By including these key skills and qualifications on a resume, Hotel Stewards will be able to demonstrate their ability to fulfill the expectations of the position.

What skills should I put on my resume for Hotel Steward?

If you’re applying for a job as a Hotel Steward, your resume should clearly demonstrate your ability to provide exceptional customer service and maintain a clean, organized, and comfortable environment for guests. Here are some skills to consider including on your resume:

• Excellent Communication Skills: Hotel stewards should be able to interact effectively with guests and other hotel staff.
• Organizational Skills: Being able to keep track of inventory levels, cleanliness of the hotel, and guest preferences is key for hotel stewards.Attention to Detail: The hotel’s reputation depends on the stewards’ attention to detail.
• Multitasking Ability: Hotel stewards need to be able to juggle multiple tasks at once, such as cleaning and restocking rooms, responding to guest inquiries, and attending to other duties.
• Customer Service: Hotel stewards should be friendly and professional when interacting with guests.
• Flexibility: A hotel steward should be prepared to work different shifts and respond to guest requests quickly and efficiently.
• Computer Skills: Basic computer skills are often required to use hotel software and other systems.

By including these skills on your resume, you’ll be showcasing your qualifications as a hotel steward and demonstrating to potential employers that you have the necessary skills to succeed.

Key takeaways for an Hotel Steward resume

If you’re looking for a job as a Hotel Steward, your resume needs to make an impact. Here are some key takeaways for creating an effective hotel steward resume:

• Highlight your experience and skills. A hotel steward’s job requires a strong working knowledge of hospitality services, so make sure you prominently feature your relevant experience and skills in your resume. Include details about your experience in food service and customer service, as well as any other industry-related knowledge or credentials.
• Demonstrate your attention to detail. Every detail is important in a hotel environment, and employers will be looking for someone who can pay close attention to the details. Showcase your organizational abilities on your resume by citing specific tasks you’ve successfully completed or describing the level of detail you’ve paid to any projects.
• Show that you’re a team player. Hotels are busy places and require constant collaboration between staff. On your resume, show that you understand the importance of teamwork and have experience working in a team environment.
• Make sure it’s error-free. Your resume should be free of any typos or grammatical errors. Employers will be looking for someone with excellent attention to detail, and a sloppy resume won’t make a good impression.

By following these tips, you’ll be well on your way to creating a winning hotel steward resume. Good luck!

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Hospitality Resume examples

12 Hospitality resume examples found

All examples are written by certified resume experts, and free for personal use. Copy any of the Hospitality resume examples to your own resume, or use one of our free downloadable Word templates. We recommend using these Hospitality resume examples as inspiration only, while creating your own resume.

Learn more about: how to write a perfect resume

Delivered exceptional customer service at the front office by welcoming customers and making seating arrangements while providing attentive service all the time. Answered multiple phone lines and handed menus while maintaining a waitlist of patrons during busy meal service.

• Greeted customers ranging from 20-40 daily at busy restaurant located downtown.
• Managed all cash and credit transactions accurately and efficiently while utilizing a POS computer system for automated order taking.
• Prepared seating arrangement and dining flow by constantly monitoring restaurant customer.

Hotel front desk

Greeted customers while performing check-in/check-out procedures for arriving guests utilizing manual and computerized methods ensuring guest satisfaction is an all-time high. Accurately calculated posts monies, receipts, and guest accounts using proper cash handling methods and established company procedures.

• Answered all inbound calls and reserved accommodation by effectively communicating hotel rates and information.
• Grew revenue by increasing occupancy by leveraging upselling techniques.
• Handled cash transactions at the front desk ensuring compliance with hotel policies and state and federal regulations.

Hotel manager

Oversaw the operations of a five-star hotel and assigned tasks and responsibilities to hotel staff to ensure a satisfactory experience for guests. Worked with the budgeting department to maintain hotel features and amenities.

• Supervised and trained junior staff.
• Responded to disputes and complaints from guests and worked on resolving issues.
• Inspected rooms and recreation areas and informed housekeeping staff of areas needing upkeep.
• Provided answers to questions posed by guests on services and policies.
• Interviewed potential employees and handled hiring and termination responsibilities.
• Contracted maintenance workers to repair hotel furniture and interior features.
• Maintained hotel restaurant schedules and performed health inspections in cooking and dining areas.

Delivered friendly and efficient service to ensure a pleasant dining experience for guests by handling incoming customer calls and warmly welcoming customers to the restaurant with a smile. Suggested menu items and specialty beverages according to restaurant specifications. Made recommendations and shared additional information concerning guest services upon request.

• Collaborated with kitchen staff and other team members to ensure timely and accurate food preparation.
• Communicate with kitchen staff regarding food allergies and other food preparation requirements requested by customers.
• Maintained inventory levels of alcohol and bar supplies and managed daily financial analysis and reporting.
• Checked products for quality and resolve issues promptly and with courtesy.
• Collaborated with the management team to assist with the planning and coordination of events.

Performed daily financial analysis, inventory checks, by auditing POS journals to break down revenue, servers’ fees, tips, paid out, and settlements by the cashier. Updated front office system revenue expenses and allowances to generate daily financial reports.

• Created a customer-centric environment resulting in a memorable dining experience to propel customer satisfaction, retention, brand awareness, and loyalty.
• Achieved 100% performance rating in all internal and external surveys.
• Served as the first point of contact for resolving all issues concerning customer care and quality.
• Grew customer base by delivering excellent communication skills, hospitality, and upselling techniques.
• Worked with the management team to assist with the planning and coordination of events.

Managed the operations involved in keeping up a four-star hotel and implemented policies and procedures for guests and staff to adhere to.

• Welcomed guests and made accommodations for them.
• Assigned various job duties to housekeeping staff.
• Provided guests with information on food and recreation services.
• Enforced rules for using hotel amenities.
• Listened to complaints from guests and resolved problems.
• Handled cash and credit payments from guests and provided receipts and refunds.
• Reviewed hotel budget and made purchases and investments to enhance hotel facilities.
• Provided and implemented ideas and concepts for attracting guests.

Drove dining area management and seating rotations to maintain overall efficiency during peak lunch and dinner hours. Maintained constant communication with servers and restaurant staff.

• Collaborated with staff before each shift to determine desired seating rotation and outcomes.
• Maintained oversight over dining area throughout busy lunch and dinner rushes.
• Provided exceptional customer service to guests while coordinating dining area tasks.
• Alerted servers whenever guest questions or concerns arose to ensure timely resolution.

Received and checked-in guests in the 400-room resort. Answered calls, responded to queries, took or confirmed reservations, and resolved complaints. Maintained a clean reception area and managed the cash register.

• Upheld an over 95% customer satisfaction score, courtesy of a friendly attitude and exceptional customer service and problem-solving abilities.
• Increased guest retention by 40% through the provision of personalized service, additional client loyalty perks, and up to date info on the fun activities around the city.

Managed a leading multi-million-dollar luxury hotel with 700 rooms and 120,000 square feet of meeting space. Built and maintained effective customer relationships with all decision-makers and influencers across multi-entity functions. Automated business processes while creating business plans and improving team performance.

• Monitored, analyzed the market, and drove sales to ensure company sales & goals were achieved. Researched potential new markets, maintain existing customer relationships and long-term partnerships.
• Implemented cloud-based Advanced Module of Sales & Event Management system across 5 departments.
• Generated $2M+ room revenue while exceeding RevPAR goals and building exceptional loyal guest relationships.
• Improved bottom-line profitability by negotiating advantageous contracts.

Provided hospitality services to VIP guests by managing reservations collaborating with bar and kitchen staff regarding the arrival of VIP guests. Drove revenue through cultivating positive relationships with the guests to build loyalty and repeat business. Leverage consultative selling approach to identify key trends, uncover customer needs to improve sales while effectively communicating with guests regarding events and services.

• Generated $10K weekly sales through VIP table reservations at the assigned venue.
• Booked 2+ high-profile reservations per week ensuring all guests' information are entered accurately.
• Maintained website and boosted customer traffic through online advertising (Facebook, Instagram, Twitter).
• Generated prospective leads by utilizing social media tools which increased 100 VIP guest check-ins boosting sales.
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5 Hotel Manager Resume Examples - Here's What Works In 2024

Every hotel has a manager or a team of managers, and with global and national tourism back on the rise after covid, there is increasing demand for these professionals. here are 3 resume examples that will help you build a resume that will land you a hotel manager job..

A hotel manager is responsible for ensuring that all the hotel departments are operating efficiently to provide the best customer service. It is a fast-paced job with new challenges needing problem-solving every day. It is also a job that requires you to split your time between behind-the-scenes tasks with staff and customer-facing responsibilities. 

This profession is as popular with women as it is with men with both genders taking up about 50% of the just under 6k jobs in the United States today. An interesting fact, if you are looking to move to a place where you will be the most in-demand, Las Vegas, NV is the place to go.

Most hotel managers have a bachelor’s degree or other forms of further education, so recruiters will expect to see that on your resume. They will also be looking to see years of experience in the hospitality industry, so a strong experience section is very important for your resume. 

This guide will show you how to build not only a strong experience section but how to build a strong skills section and introduction section as well. We will also give you resume samples to get you started.

Hotel Manager Resume Templates

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• Hotel Manager
• Hotel General Manager
• Hotel Sales Manager

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• Keywords for Hotel Manager Resumes

Hotel Manager Resume Tips

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Get advice on each section of your resume:

Template 1 of 5: Hotel Manager Resume Example

A hotel manager manages hotel staff to ensure that customers have a great stay at their establishment. Tasks may include overseeing events, creating schedules for the staff, doing quality checks on the work of the staff, and handling any serious problems that may arise. If you work in a smaller hotel, you may need to manage all the departments. But in a larger hotel, you may be assigned a specific department to manage and you will work under a general manager. Here is an impressive hotel manager's resume.

We're just getting the template ready for you, just a second left.

Tips to help you write your Hotel Manager resume in 2024

   include customer service experience..

Though a lot of your time will be spent managing staff, you will be dealing with customers as well. so ensure you include your customer-facing experience and your experience handling customer complaints and problems.

   Include relevant hospitality certifications.

Put yourself above your competition by making the extra effort to get hospitality certifications. It shows recruiters your commitment to the professions and your high knowledge level.

Skills you can include on your Hotel Manager resume

Template 2 of 5: hotel general manager resume example.

A hotel general manager oversees all the hotel’s operations and ensures customers have a pleasant stay. General managers are usually needed for larger hotels and will have a number of managers under them who will manage the different departments. You need to be an exceptional leader, have great problem-solving skills, and must have a wealth of knowledge on hotel operations and the laws and guidelines hotels must follow. Take a look at this successful resume sample.

Tips to help you write your Hotel General Manager resume in 2024

   show promotions in the hospitality industry..

Recruiters like to see that you have grown in the hospitality industry. It shows your dedication to the industry, your wealth of knowledge in hospitality, and that you have been an exceptional employee who has received multiple promotions.

   Indicate the size of previous employer hotels.

Give recruiters an idea of the size of teams or hotels you have managed in the past by noting the staff size or hotel revenue of previous employers. This applicant has previously managed a hotel with 50+ employees and $100m+ annual revenue.

Skills you can include on your Hotel General Manager resume

Template 3 of 5: hotel sales manager resume example.

The hotel sales manager is an experienced hospitality professional who oversees several aspects of a hotel’s daily business operations. Typically, the hotel manager is in charge of a large team of on-site hospitality staff. They also oversee special bookings and events, improve reservations percentages, and marketing strategies, manage budgets, resolve high-level guest complaints, and identify capital improvements for the property. To become a hotel sales manager, you will need a degree in hospitality management, business, or another related field. Hiring managers will also look for someone with extensive experience in hospitality, such as previous roles held as a lead concierge, front desk associate, events manager, or housekeeping supervisor. The best hotel managers have superb customer service and conflict resolution skills, as well as great organization and multitasking abilities.

Tips to help you write your Hotel Sales Manager resume in 2024

   show your previous experience improving customer satisfaction scores.

When it comes to hotel management, making sure your guests are satisfied is one of the most important responsibilities you’ll have. So, to be considered for this role, make sure your resume highlights the previous experience you have with customer service and conflict resolution. Even better if you can highlight how you improved another property’s guest satisfaction rating.

   Demonstrate your hotel marketing expertise

Although this is not a marketing-centric position, many hotel managers are responsible for marketing their property to ensure reservations keep rolling in. As a hotel manager, you may be asked to think of new marketing campaigns. To get hired for this role, it will be important to highlight any experience you have using digital marketing tools to garner more bookings.

Skills you can include on your Hotel Sales Manager resume

Template 4 of 5: hotel sales manager resume example.

As the name suggests, this manager is in charge of the hotel's sales department. In this position, you would be working under a general manager. You will oversee the hotel’s marketing campaigns, and customer outreach strategies, among other tasks. Your goal is to maximize sales and profits. A strong sales background as well as a wealth of knowledge in the hospitality industry will be expected. Ensure your resume highlights both. Here is a strong resume sample.

   Use metrics to show your effect on the bottom line.

The core function of sales is to increase revenue for the hotel. Show recruiters how successful you have been at doing that by including metrics of how much you and your team were able to increase sales and thereby revenue under your leadership in previous positions.

   Highlight your marketing background.

Marketing is a huge part of how you attract customers to your hotels and thereby how you make sales. Being able to show in your resume that you are particularly skilled and experienced in marketing is a huge advantage for your application. This applicant has included their marketing coordinator position in their experience section. Include your marketing experience in your resume.

Template 5 of 5: Hotel Sales Manager Resume Example

Hotel sales managers are involved in the marketing of the hotel itself, and so it helps to indicate your ability to develop and implement successful marketing strategies. In this resume, the applicant references their marketing accomplishments alongside their ability to improve staff performance (including implementing CRM tools and educating the staff accordingly), giving the impression of overall capability when it comes to hotel brand management.

   Highlight marketing skills, especially those relevant to hotel management

Note how this applicant includes how they “implemented social media strategies that increased client interest by 20%” and attended more than 10 industry networking events with the net result of increasing sales by 20 percent. If you have similar accomplishments related to sales outreach, marketing, or developing campaigns (online and offline), you should include them to let hiring managers know that you won’t be slacking when it comes to promoting the hotel to gain business.

   Staff and team successes are included

This hotel sales manager includes their success at working with a variety of team members to improve the overall hotel performance, showcasing their well roundedness in hotel management. Their accomplishments include educating concierges, training staff, executing sales strategies with five national level sales managers, and working with hotel sales teams. To demonstrate that you have experience working with staff, sales teams, and team members at a variety of levels, you should opt to include any accomplishments that showcase your ability to lead.

We asked hiring managers at Marriott, Hilton, and Hyatt what they look for in a hotel manager resume. Based on their insights and our research, here are six tips to make your hotel manager resume stand out from the competition and land you an interview.

   Highlight your hospitality education and certifications

Many hotel manager positions require a degree in hospitality management or a related field. Be sure to prominently feature your education on your resume, including the degree earned, school attended, and graduation year.

In addition to formal education, certifications can also set you apart. Some examples of relevant certifications for hotel managers include:

• Certified Hotel Administrator (CHA)
• Certification in Hotel Industry Analytics (CHIA)
• Certified Hospitality Revenue Manager (CHRM)
• ServSafe Food Protection Manager Certification

   Quantify your hotel management achievements

When describing your hotel management experience, use specific numbers and metrics to quantify your achievements whenever possible. This helps hiring managers understand the scope and impact of your work.

Compare the following examples:

• Managed front desk operations
• Oversaw housekeeping staff

Instead, quantify your accomplishments like this:

• Managed front desk operations for a 500-room hotel, improving guest satisfaction scores by 15%
• Oversaw a housekeeping staff of 25, implementing a new cleaning system that increased efficiency by 20%

   Showcase your leadership and team management skills

Hotel managers are responsible for leading and coordinating teams across various departments. Emphasize your leadership abilities and people management skills throughout your resume.

Provide examples of how you have:

• Trained, motivated, and mentored staff
• Resolved conflicts and handled employee relations issues
• Collaborated with other departments to achieve hotel goals
• Implemented policies and procedures to improve team performance

Use strong action verbs like "led," "directed," "coached," and "united" to convey your leadership capabilities.

   Demonstrate your financial acumen

As a hotel manager, you'll be responsible for managing budgets, controlling costs, and driving revenue. Showcase your financial skills by including examples of how you have:

• Developed and managed departmental budgets
• Implemented cost-saving measures without sacrificing guest experience
• Optimized room rates and inventory to maximize revenue
• Analyzed financial reports to make data-driven decisions

Managed a $5M annual budget for a 250-room hotel, implementing cost-saving initiatives that reduced expenses by 10% while maintaining a guest satisfaction score of 95%.

   Tailor your resume to the specific hotel and position

Each hotel has its own unique brand, target audience, and priorities. Tailor your resume to align with the specific requirements and values of the hotel you're applying to.

For example:

• If applying to a luxury hotel, emphasize your experience in providing high-end, personalized service
• If the hotel caters to business travelers, highlight your expertise in meeting and event planning
• If the hotel is known for its sustainability efforts, showcase any eco-friendly initiatives you've implemented

Incorporate keywords from the job description to demonstrate your fit for the role.

   Include relevant certifications and language skills

In addition to hospitality-specific certifications, include any other relevant certifications or skills that may set you apart. For example:

• If the hotel has a strong international clientele, highlight your language skills
• If the hotel uses a specific property management system, mention your proficiency with that software
• If you have certifications in customer service, sales, or marketing, include those as well

Remember, the goal is to paint a well-rounded picture of your qualifications and demonstrate how you can contribute to the hotel's success in various ways.

Writing Your Hotel Manager Resume: Section By Section

  header, 1. put your name on its own line.

Your name should be the most prominent part of your resume header. It's how hiring managers will identify and remember you.

Put your name on its own line at the top of your header, and make sure it stands out:

Avoid combining your name with your contact details or title on the same line:

• John Smith | Hotel Manager | [email protected]

2. Include your professional title

Including your professional title in your resume header can give hiring managers immediate context about your background and level of experience. For a hotel manager role, you might use titles like:

• Hospitality Manager

Place your title below your name, either on its own line or grouped with your contact details. For example:

John Smith Hotel Manager [email protected] | 555-123-4567 | New York, NY

3. Use a professional email address

Your email address is one of the key pieces of contact information to include in your resume header. But make sure it's professional and appropriate. Use an email with your name in a simple format:

• [email protected]

Avoid outdated email providers or addresses that are too casual or unprofessional:

It's worth setting up a new professional email account if needed - first impressions matter.

  Summary

A resume summary for a hotel manager is optional, but it can be a great way to provide additional context about your experience and qualifications that may not be immediately apparent from the rest of your resume. It's especially useful if you're changing careers or have a lot of experience in the industry. However, avoid using an objective statement, as it's outdated and doesn't provide value to the hiring manager.

When writing your summary, focus on your most relevant skills, experience, and accomplishments. Use metrics and specific examples to back up your claims, but avoid duplicating information that's already in your resume. Keep it concise and objective, and tailor it to the specific hotel manager position you're applying for.

To learn how to write an effective resume summary for your Hotel Manager resume, or figure out if you need one, please read Hotel Manager Resume Summary Examples , or Hotel Manager Resume Objective Examples .

1. Highlight your leadership and management experience

As a hotel manager, your ability to lead and manage a team is crucial. Use your summary to showcase your leadership skills and experience.

• Experienced hotel manager with 10+ years of leadership experience in luxury and boutique properties
• Proven track record of leading cross-functional teams to deliver exceptional guest experiences and achieve revenue goals

Avoid generic or vague statements that don't provide specific examples of your leadership abilities.

• Hardworking hotel manager with experience leading teams
• Results-driven leader with a proven track record of success

2. Showcase your industry expertise and knowledge

Hotel managers need to have a deep understanding of the hospitality industry and stay up-to-date on the latest trends and best practices. Use your summary to highlight your industry expertise and knowledge.

Hospitality professional with 15+ years of experience in hotel operations, revenue management, and guest services. Extensive knowledge of industry trends and best practices, with a track record of implementing innovative strategies to drive guest satisfaction and profitability.

Avoid using jargon or buzzwords that may not be familiar to the hiring manager. Instead, focus on specific areas of expertise that are relevant to the hotel manager role.

3. Tailor your summary to the specific hotel and position

Every hotel is unique, with its own brand, culture, and guest demographics. Tailor your summary to the specific hotel and position you're applying for to show that you're a good fit for their needs.

For example, if you're applying for a hotel manager position at a luxury resort, highlight your experience in high-end properties and your ability to deliver exceptional guest experiences.

• Luxury hotel manager with a proven track record of creating memorable guest experiences and driving revenue growth in 5-star properties

On the other hand, if you're applying for a position at a budget hotel chain, focus on your ability to optimize operations and control costs.

• Experienced hotel manager with a track record of streamlining operations and reducing expenses while maintaining high guest satisfaction scores in economy and midscale properties

  Experience

The work experience section is the heart of your resume as a hotel manager. It's where you showcase your career journey, key accomplishments, and the skills that make you the perfect fit for the job. Let's break down the essential steps to writing a compelling work experience section that will impress hiring managers and land you an interview.

1. Focus on your most relevant experience

When writing your work experience section, prioritize the positions that are most relevant to the hotel manager role you're applying for. This could include previous hotel management experience, hospitality industry roles, or positions that required similar skills such as leadership, customer service, and problem-solving.

For example, if you're applying for a hotel manager position and you have previous experience as an assistant manager or front desk supervisor, make sure to highlight those roles prominently in your work experience section. On the other hand, if you have experience in an unrelated field, consider minimizing or omitting those positions to keep the focus on your most relevant qualifications.

2. Highlight your key accomplishments with metrics

As a hotel manager, your resume should demonstrate your ability to drive results and make a positive impact on the properties you've managed. One of the most effective ways to do this is by using metrics to quantify your achievements.

Here are some examples of how you can incorporate metrics into your work experience section:

• Increased hotel occupancy rate by 15% through targeted marketing campaigns and exceptional guest service
• Reduced employee turnover by 20% by implementing a comprehensive training program and fostering a positive work environment
• Generated $500,000 in additional revenue by introducing new premium room categories and upselling strategies

By using specific numbers and percentages, you give hiring managers a clear picture of the value you can bring to their hotel.

3. Showcase your leadership and management skills

As a hotel manager, your leadership and management abilities are crucial to your success in the role. Make sure your work experience section highlights your experience in managing teams, delegating tasks, and resolving conflicts.

Here are some examples of how you can showcase your leadership and management skills:

• Managed a team of 50+ employees across multiple departments, ensuring smooth daily operations and exceptional guest service
• Developed and implemented standard operating procedures to streamline hotel processes and improve efficiency
• Collaborated with cross-functional teams to plan and execute successful events, conferences, and weddings

Avoid simply listing your responsibilities without demonstrating your leadership capabilities. For example:

• Responsible for managing hotel staff
• Handled guest complaints and issues

Instead, focus on how you led your team to success and the positive outcomes you achieved.

4. Demonstrate your industry knowledge and expertise

Hotel managers are expected to have a deep understanding of the hospitality industry and stay up-to-date with the latest trends and best practices. Use your work experience section to showcase your industry knowledge and expertise.

For example, you can mention:

• Experience with specific hotel management software, such as PMS (Property Management Systems) or CRM (Customer Relationship Management) tools
• Familiarity with industry-specific regulations, such as health and safety protocols or labor laws
• Participation in professional development courses or certifications relevant to hotel management

By demonstrating your industry knowledge, you show hiring managers that you have the skills and expertise needed to excel in the role and drive success for their hotel.

  Education

The education section of your hotel manager resume should be concise and highlight your most relevant qualifications. It's an opportunity to showcase your knowledge and skills that are directly applicable to the role. Follow these tips to create a compelling education section that will catch the attention of hiring managers.

1. List your highest degree first

Start your education section with your highest degree, such as a bachelor's or master's degree in hospitality management, business administration, or a related field. If you have multiple degrees, list them in reverse chronological order.

Here's an example of how to format your degree:

Bachelor of Science in Hospitality Management University of XYZ, City, State Graduation Date: May 2018

2. Include relevant coursework

If you're a recent graduate or have completed courses directly related to hotel management, consider including a list of relevant coursework. This can help demonstrate your knowledge and skills to potential employers.

However, avoid listing every course you've taken. Instead, focus on those that are most relevant to the hotel manager role, such as:

• Hospitality Financial Management
• Hotel Operations
• Customer Service Management
• Event Planning and Management

3. Highlight industry certifications

In addition to your formal education, include any industry certifications you've earned that are relevant to hotel management. These certifications can demonstrate your expertise and commitment to professional development.

Some examples of certifications to include:

• Certified Hospitality Housekeeping Executive (CHHE)

4. Keep it concise for senior-level positions

If you're a senior-level hotel manager with extensive work experience, your education section should be brief and to the point. Hiring managers will be more interested in your professional accomplishments than your educational background.

Here's an example of what to avoid:

Bachelor of Science in Hospitality Management University of XYZ, City, State Graduation Date: May 1995 Relevant Coursework: Hospitality Financial Management, Hotel Operations, Customer Service Management, Event Planning and Management

Instead, keep it simple and concise:

Bachelor of Science in Hospitality Management, University of XYZ

Action Verbs For Hotel Manager Resumes

The right action verbs can help frame your accomplishments in an impressive light and leave a positive impression on recruiters. A hotel manager’s resume should discuss their experience using direct and vivid language. The action verbs should frame you as a leader and also as a multi-functional professional.

We have compiled a few action verbs that highlight the functions of a hotel manager. Use them where appropriate in your resume.

• Spearheaded
• Orchestrated
• Implemented

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Hotel Manager Resumes

Skills for hotel manager resumes.

To win an interview for the job you’ve been eyeing, your resume needs to show that you are capable of successfully completing all the functions of the job. Your skills section is the right place to clearly list your most relevant hard skills.

A hotel manager has a wide range of responsibilities that span multiple departments. As such their skill set must be equally diverse. You will want to list skills that relate to departments like housekeeping, food & beverage, and finances, just to mention a few. Here is a list of relevant skills that you can add to your resume’s skill section to impress recruiters.

• Hotel Management
• Hospitality
• Hospitality Management
• Food & Beverage
• Front Office
• Pre-opening
• Rooms Division
• Revenue Analysis
• Customer Service
• Guest Service Management
• Reservations
• Restaurant Management
• Housekeeping
• Event Management
• Opening Hotels
• Hotel Booking
• Banquet Operations

How To Write Your Skills Section On a Hotel Manager Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Hotel Manager Resumes

This word cloud highlights the important keywords that appear on Hotel Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

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Hotel Manager Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the hotel manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Create, update and ensure timely awareness of the hotel’s business continuity plan as well as its emergency and crisis management plans
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation
• Maintain direct contact with and monitor the development of management trainees
• Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
• Make proposal to General Manager regarding turnover, promotion and salary increase for employees
• Participates in the development of the annual marketing, sales and yield management plans and strategies
• Ensures highest level of guest satisfaction by providing within corporate standards quality guest services and amenities
• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community
• Manages the functions of all hotel personnel through supervision of hotel department heads
• Assists in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programs as directed
• Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and judicious planning and management of FF& E, as directed
• Ensures emergency procedures are practiced and enforced to provide for the security and safety of guest and employees
• Develops recognition programs, advertising and promotional campaigns to obtain greatest market awareness and patronage
• Will currently hold the position of a Hotel Manager or Executive Assistant Manager within a high-end luxury branded hotel
• Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager
• Educate Department Managers and Assistants on an on-going basis as to cost controls and the financial performance of the hotel
• Develop & implement programs that drive improvements in employee engagement and are aligned with the “Make every Interaction Counts” brand service behaviors
• Identify and verify the scope of work, operational impact, budgets, timelines, facility improvements, show quality, labor management and training
• The Hotel Manager as can take on other responsibilities as directed by the General Manager
• Perform other duties as requested by management
• Analyze financials to drive revenues, future profitability, and maximum return on investment
• Ability to develop strong relationships with a variety of personalities and age groups
• Detail oriented with an ability to simultaneously work toward big picture goals and priorities
• Excellent communication skills; able to deliver, receive and act on feedback in an effective manner
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Ability to understand and meet international guest expectations
• Ability to work independently and to partner with others to promote an environment of teamwork
• Is able to handle a fast-paced working environment
• Accountable for IHG fire life safety (FLS) adherence in the hotel
• Is organized and capable of performing multiple tasks

15 Hotel Manager resume templates

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• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty
• Standing and moving about the facilities
• Using a keyboard to generate correspondence, reports, etc
• Handling objects, products, and equipment
• Working with Hotel General Manager on setting Annual Departmental Budget, financial plans, outsourcing contracts, annual capital, and cash flow to accurately forecast budgets and achieve required operating results
• Responsible for inventory levels, managing cost per room for supplies and labor
• Develop & implement programs that drive improvements in employee engagement and are aligned with the “Make every Interaction Counts” brand service behaviors
• Overseeing outsource services efficiently and efficiently including Housekeeping, F&B Kitchen
• Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in the management operations, sales and marketing, or related professional area
• Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results
• Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy
• Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance
• Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution
• Overseeing and guiding the overall operation of the hotel
• Actively participate in the strategic planning and ongoing development of the hotel, including revenue forecasting and budgeting
• Building and maintaining strong owner relations essential
• Supporting and ensuring the delivery of all hotel committees
• Overseeing the health, safety and security of our guests and colleagues, ensuring the health and safety is top priority
• Lead and support all departments in the achievement of their financial and operational targets via effective organizational development, policy and procedural development, and appropriate colleague training activities, thus ensuring our shareholders receive their return on investment
• Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Fairmont Hotels & Resorts Core Standards at all times
• Foster a winning, solution-oriented, engaged work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests
• Direct and support operational needs to ensure compliance with the hotel’s Annual Budget and Strategic Plan
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Engineering, Willow Stream spa and Golf operations are on time, on target and accurate, and all necessary reporting deadlines are met
• Coordinate the planning and implementation of capital projects
• Monitor and act on staffing levels and productivity targets while overseeing Watson utilization
• Update and ensure timely awareness of the hotel’s business continuity plan as well as its emergency and crisis management plans
• Function as a key member of the hotel Executive Committee and leadership team
• Assume the responsibilities of the RVP/General Manager in their absence
• Other duties as assigned by the RVP/General Manager
• 3 years experience as a Division Head or Director of Operations, ideally with International Operations experience
• Proven record to coordinate multiple departments to make gains towards targeted GSI, GOP, EEI results
• Clear working knowledge of budget planning and execution
• Exceptional communication, interpersonal and guest handling skills
• Ability to motivate developing leaders to act as entrepreneurs while innovating guest oriented solutions creatively and profitably
• Self-confident, proactive, and able to prioritize and make effective decisions
• Ability to build strong relationships, interact and influence others at all levels of the organization
• Oversee and direct Food and Beverage, Rooms Division, Engineering, Security and Guest Relations departments
• Participate in directing and controlling Accounting, Sales and Marketing, and Human Resources departments
• Assist in establishing and creating goals and strategies for both the operational and financial success of the hotel
• Ensure that goals and objectives of human resources management are met through supporting the hotel philosophy concerning, but not limited to, hiring, employee relations, disciplinary action
• Interface with corporate officers in the execution of corporate goals
• Responsible for establishing and maintaining hotel standards in order to achieve and maintain the “5 star" status
• As a member of the executive team, work closely with other team members in achieving hotel's goals and objectives
• Establish annual objectives for Executives and Department Heads reporting to him or her
• Responsible for employee compliance with hotel policies and procedures. Initiate disciplinary action when appropriate
• Serve as Manager On Duty
• Interact in courteous and professional manner with all guests, staff and community members
• Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties
• Apply principles of logical thinking to a wide range of unstandardized intellectual and practical problems in order to perform and direct many varied and complex tasks
• Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel
• Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints
• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
• Maintain safety and cleanliness of work area
• Experience: Minimum ten years’ hotel experience with at least five years’ experience at the Executive Level and experience in a minimum of three divisions of hotel operations
• Education: Four year college degree or equivalent work experience
• Technical Skills
• Ability to train, motivate, evaluate, mentor and direct employees and managers to achieve desired results; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff.; ability to maintain staff and guest confidentiality at all times; ability to accept responsibility for actions of others; exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel; ability to create, implement and monitor hotel and staff’s goals, strategies and policies; ability to converse calmly with irate guests, superiors, subordinates and co workers in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data.; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in (and lead when necessary) all departmental and hotel-wide meetings
• Carry out all policies and prepare reports established by Highgate Hotels and the Managing Director
• Conduct department head performance evaluations
• Ensure that all employees are trained for their positions to maximize service, productivity and efficiency
• Monitor and manage staffing, while minimizing overtime
• Maximize profits by controlling costs and finding creative ways to improve efficiency and productivity
• Clearly describe, assign, and delegate responsibility and authority for the operation of the various departments under his/her supervision
• Conduct appropriate regularly scheduled meetings and coordinate with the other departments and division heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity
• Work closely with the Executive Chef to ensure that maximize labor productivity is achieved in kitchen and stewarding
• Work closely with the Executive Chef to ensure purchasing compliance is achieved
• Work closely with the Director of Outlets and Banquets to ensure proper beverage inventories are maintained
• Monitor food and beverage inventories to ensure accuracy
• Monitor china, glass, silver, linen and operating supply inventories
• Responsible for managing the storeroom operations
• Work closely with the Executive Chef to ensure proper sanitation at the property is maintained at the highest standards
• Work closely with the food & beverage department heads to ensure hour documentation (punching in/out) and tip reporting
• Conduct regular departmental walk throughs and property inspections
• Ensure all beverage servers are TIPS certified
• Certify that procedures and controls are implemented to ensure maximum profit
• Serve as an Executive Committee Member and be an active contributor at EC meetings
• Lead and motivate a team of management and line staff members that are directed towards the achievement of the hotel's goals, objectives, and mission by developing a culture of training, teamwork, accountability, and empowerment
• Coordinate with the Director of Engineering to ensure the property is maintained and that all mechanical equipment is in good working order; Work closely with the Director of Loss Prevention to ensure the highest standards of safety and security for hotel patrons and employees
• Utilize technology when appropriate to improve customer satisfaction, labor productivity and profitability
• Develop department head level managers for additional responsibility
• Ensure the hotel’s mission and culture is communicated to every associate
• Respond to guest feedback orally and in writing
• Ensure that the hotel meets or exceeds Highgate and IHG brand standards in Guest Love, QA, TripAdvisor, Meeting Scope and AOS
• Participate in the development of short and long term financial and operational goals of the hotel
• Prepare goals for the food & beverage division
• Establish relationships with our Elite Rewards Club Guests
• Be actively involved in identifying and recruiting talent
• Maintain all food & beverage areas in pristine condition
• Interview all job candidates
• Effectively communicate verbally and in written form
• Short and long term forecasting
• Work closely with the sales and catering teams to promote food & beverage revenue generation
• Develop exciting food & beverage promotions
• Address and solve complex problems
• Conceptualize, initiate, implement and manage projects
• Ensure department heads and associates have the proper supplies and equipment
• Ensure department heads hold regular meetings with their associates
• Inspire direct reports and other colleagues
• Oversee divisional matters as they relate to federal, state and local employment and civil rights laws
• Respond to guest correspondence verbally and in writing
• Develop root cause solutions to operational opportunities
• Analyze P&L and GL, respond to variances and use the data to improve profitability
• Effectively and appropriately respond to emergency situations
• Ensure the property is compliant with local, state and federal ordinances and laws
• Ensure the property has appropriate licenses, permits and inspections
• Participate in pre-convention meetings
• Participate in associate events
• Other tasks and duties may be assigned at the discretion of the Managing Director
• Minimum of 5 years Executive Committee experience
• Minimum of 5 years of relevant experience
• College degree preferred but not required
• Basic computational ability
• Advanced knowledge of the principles and practices within the Rooms discipline, including experiential knowledge for management of people and complex problems
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
• Ability to apply supervisory/management soft skills
• Communication skills in terms of the ability to negotiate, convince, sell and influence professionals, employees and/or hotel guests
• High emotional intelligence
• Focus on front office operation, including training, scheduling, daily duties, etc
• Tour the operating departments, daily making adjustments as needed via department heads
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts
• Develop managers for future advancement through competency training and corporate sponsored training programs
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers
• Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff
• Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff
• Be in the public areas during peak times, greeting guests and offering assistance as needed
• Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.)
• Responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service
• Hires, trains, motivates, evaluates, and manages staff, ensuring proper staffing and that employees receive adequate guidance and resources for achievement of job responsibilities
• Manages and coordinates the operation of the front office and Guest Services sections to ensure efficiency and that the best possible service is provided to guests; makes necessary adjustments to ensure proper facilitation of guests' needs
• Ensures that all front office and guest services personnel are properly trained in their duties and that all arriving and departing hotel guests are provided with prompt and courteous service
• Establishes and maintains effective controls to ensure adherence to department procedures; directs the investigation and correction of shortages and errors; recommends changes in procedures, equipment and physical layout to ensure maximum service, efficiency and security of company funds
• Works with department managers in planning for hotel promotions and special events reservations to ensure most strategic room blocks and facilitation of room service to guests
• Assists in preparing the annual budget and operating forecasts; prepares regular and special reports; maintains necessary records and files; recommends changes in room rates as required
• Investigates and resolves customer complaints and comments; follows up with involved supervisors to resolve the matter to the customer's satisfaction
• Maintains established credit policies; takes appropriate action in obtaining payments when guest ledger accounts exceed normal limits, and assists in any collection problems on overdue accounts
• Monitors master key procedures and par inventory level to ensure security and restriction of access
• Demonstrated knowledge of and experience in overall hotel operations
• Knowledge of hotel front desk operations
• Knowledge of hotel computer systems, telephone systems, and effective communications techniques
• Knowledge of statistics
• Aware of the local culture and manage relationships with the owning company
• Ensure optimal compliance with MGallery by Sofitel Brand Standards & Guest Experience
• Responsible for recruiting, developing and training teams in a local environment
• Contribute to the overall business planning and development of the hotel
• Report dierctly to the Cluster General Manager
• Participates in corporate activities and meetings as requested
• Assists in the administration of succession planning
• Participates in and maintains active community relations
• Attends industry meetings and participates in industry organizations
• 4 years+ executive committee experience with 2 years+ at a resort property
• Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
• Experience in managing budgets, revenue proposals and forecasting results
• In-depth knowledge of the hotel / leisure / service sector
• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
• Union experience
• Working knowledge of Hilton brand and standards
• Fluency in Papiamento
• Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
• Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
• Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
• Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate
• Ensure full compliance to Hotel operating controls
• Actively involved in the recruitment process of leadership positions within the operating departments
• Previous experience in a senior leadership role, within a similar hotel brand required
• Extensive Hotel operations experience required
• Demonstrated knowledge of budget planning and financial controls
• Ideally with a university degree in Hospitality or Tourism Management
• Minimum 2 years experience as an Executive Assistant Manager in a large scale hotel operation
• Excellent operational, administrative, people management and interpersonal skills
• Oversees the activities of the following departments, and provides leadership and motivation necessary to achieve desired results of guest satisfaction & profitability
• Any and all other duties deemed necessary by General Manager
• Knowledge of the West Hollywood and LA area
• Strong oral and written communication skills; uses effective listening skills as a basis for clear communication
• Able to presents ideas, expectations and information in a concise, well organized manner
• Able to lead and motivate staff
• Able to exert up to 20 lbs of force occasionally and 10 lbs of force frequently
• Confidentiality
• College Degree or equivalent. A minimum of four (4) years’ work experience in Front of House or other hospitality-related businesses. Luxury hotel experience preferred
• Participates in formulating and administering company policies, directing and coordinating all divisional department activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives
• Confers with the directors and department heads to review achievements and discuss required changes in goals or objectives resulting from current status and conditions
• Reviews and approves preparation of accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning and submittal for capital expenditures
• Instills a calm, organized approach when interacting in stressful situations; approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
• Four year degree from accredited college or university or equivalent experience in resort-orientated property management or hospitality industry required
• Directs hotel operations in accordance with Radisson Blu’s standards of operations
• Develops and implements operating procedures and standards that support employees’ in their effort to deliver Yes I Can! service and teamwork
• Analyzes business results on a regular basis and takes actions to improve results as appropriate
• Sets objectives for each department and supervises the department manager
• Implements the approved budget; monitors revenues and costs on a daily basis and takes corrective action
• Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems
• Communicates and reinforces the vision for Yes I Can! service to employees
• Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
• Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork
• Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee
• Appropriate handle associate issues in conjunction with Human Resources following Crescent policies
• Perform any other job related duties as assigned. Equal Opportunity Employer/Drug Free Workplace EOE/Minorities/Women/Veterans/Disabled
• The ability to coordinate and manage the day-to-day operations of the hotel
• The ability to attend and participate in all Planning Committee meetings and events
• The ability to monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary
• The ability to conduct regular tours o the hotel and make recommendations for changes as well as note deficiencies and ensure corrective action is taken
• The ability to meet on a regular basis with all managers, supervisor, and non-management employees
• The ability to monitor all standards in the hotel to ensure they are in place and enforced
• The ability to control all capital expenditures and ensures the proper guidelines are adhered to and projects are completed on a timely basis
• The ability to conduct and or participate in the performance review of all Planning Committee members and the development of any manager assigned as a mentee
• Meet with the Human Resources Director on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees. Able to aid in the development of existing personnel and assist in the recruitment of new employees
• Conduct weekly Operations meetings to discuss operational challenges and opportunities and to improve or maintain an excellent communication flow
• Review and sign all purchase requests, orders and checks to ensure adherence to Corporate purchasing procedures
• Attend functions, social and/or business, to help develop a rapport and to establish credibility within the local community
• Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety
• Maintain a solid working relationship with the Hotel Owners and participate in Owner’s meetings
• Implement action plans to correct problems identifies in Operations Standards Surveys (e.g. Richey and Employee Opinion Surveys)
• Actively participate in all appropriate operations committees such as Energy Conservation Program, Safety Committees, and Recycling
• Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs
• Oversee preventive maintenance programs such as “Perfect Room” initiative
• Assume the role of Hotel Spokesperson in the absence of the General Manager in any emergency or crisis situation
• Coordinate preparation go timely and accurate forecasts with Sales and Marketing, Food and Beverage and Rooms and Engineering
• Perform other tasks or projects as assigned by the General Manager or Four Seasons Home Office

Dual Hotel Manager Resume Examples & Samples

• Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience
• Reviews financial reports and statements to determine how Operations is performing against budget
• Strives to maintain profit margins without compromising guest or employee satisfaction
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results
• Makes and executes key decisions to keep property moving forward towards achievement of goals
• Excellent administration and IT skills
• Committed to delivering a high level of customer service, both internally and externally
• Previous administrative experience in a fast paced environment
• Develop a strategic operating plan that focuses on continuous process improvements and alignment across Shanghai Disney Resort where applicable
• Observe industry trends and Guest needs and consistently evaluate operational processes. Understands and protects the brand in delivery of product and services
• Lead, develop and set direction for the Operations team, develop and transfer knowledge and skills to team members
• Represent Guest, peer leaders, senior leaders and operational integration
• Influence organizational strategies by contributing information, analysis and recommendations guiding strategic thinking and direction through effective relationships and networking
• Minimum of 7 years of leadership experience
• Strong leadership presence with the ability to develop and lead a diverse team
• Self-directed, with an ability to develop a plan based operational goals, drivers and metrics
• Proven strong interpersonal, partnering, coaching and mentoring skills
• Demonstrated strong organizational, multi-tasking and time management skills with attention to detail
• Demonstrated strong verbal and written communication skills, and strong presentation skill
• Ability to handle multiple demands and competing priorities
• Comfortable working in a matrix organization
• Fluent in English and Mandarin
• Responsible for overseeing and guiding the overall day to day operation of the hotel
• Overseeing the health, safety and security of our guests and colleagues, ensuring the health and safety remains a consistent priority
• Lead and support all departments in the achievement of their financial and operational targets via effective organisational development, policy and procedural development, and appropriate colleague training activities
• Foster a solution-oriented, engaged work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Engineering and Security are on time, on target and accurate, and all necessary reporting deadlines are met
• Support all Hotel Committees
• Function as a key member of the Hotel Executive Committee and leadership team
• Assume the responsibilities of the RVP/Managing Director in their absence
• Other duties as assigned by the RVP/Managing Director
• In conjunction with the Director of Sales, conduct daily WBR meeting
• Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads
• Conduct weekly staff meetings, including weekly training sessions and review of previous and future sales and operations efforts
• Conduct weekly one-on-one meetings with all operational department heads to ensure proper training, review of financials, goals and operational performance
• Attend operational line ups at least once a week (Housekeeping, Front Desk, MaSo, Culinary and Banquets)
• Maintain, develop and monitor the effectiveness of the Lobby Ambassador program
• Oversee and assist in the Highgate Hotel’s monthly forecast process as required
• Ensure that all department heads follow the payroll procedure, managing Overtime and meal break penalties according to Highgate SOP
• Prepare and conduct all operational management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff
• Interview all prospective final candidates for any vacant operational management position within the hotel prior to any offer being extended
• Or a 2-year college degree and at least 5 to 6 years of related experience
• The candidate must have worked in an union, luxury and city property
• Strong Rooms background
• Must have previous experience as Director of Operations and/or Hotel Manager
• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Serve as primary liaison with hotel owners and corporate entities
• Must be willing to work weekends and holidays
• Hotel experience a must
• Sets standards of product and service in Rooms Division and Food & Beverage department
• Ensure that all policies are strictly adhered to
• Develops and enforces sets of procedures and rules & regulation to ensure effective control on revenues & expenses, and cash & credit settlements
• Ensure that the hotel keeps a good image at all times (hospitality rules, cleanliness etc)
• 5 years or more of progressive hotel management experience (typically with Hyatt)
• At least 5 years experience in a senior role in a hotel rooms or food & beverage area
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Maintain communications with Corporate Staff
• Manage the cost effective and efficient operation of the Hotel in order to maximize guest satisfaction, employee engagement and satisfaction
• Actively participate in the strategic planning and ongoing development of the hotel, including revenue forecasting, ensuring the delivery of our environment commitments, overseeing the health, safety and security of our guests and colleagues
• Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Raffles Hotels & Resorts Core Standards at all times
• Foster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests
• Hotel Manager needs to ensure compliance with the hotel’s Annual Budget and Strategic Plan
• With the respective EC members play a lead role in the management of Rooms and Food & Beverage initiatives
• Work closely with the Controller to ensure labor forecasts are completed to company standard and in line with revenue and service expectations
• Responsible for guest relations and for handling guest response alerts within the require time lines
• Coordinate bi-weekly leadership and weekly divisional meetings
• Monitor and act on staffing levels and productivity targets
• Create, update and ensure timely awareness of the hotel’s business continuity plan as well as its emergency and crisis management plans
• Plan and coordinate events for various celebrations throughout the year, such as, but not limited to, holiday celebrations, cultural festivals (i.e. Eid Aladha, Eid Al Fetar and National Days)
• Hotel Manager will direct and oversee the performance of the Director of Rooms, Director of F&B, Spa Director, Director of Engineering and Security Manager.This includes preparing and conducting the annual LEAD review
• Co-Chair the Hotel’s Environmental Committee
• Oversees all outside partnership relationships connected with services to the guest or colleagues
• 3 years experience as a Division Head, ideally with International Operations experience,
• Bilingual – English and Arabic
• Proven record to coordinate multiple departments to make gains towards targeted GSI, GOP, CES results

Assistant Hotel Manager Resume Examples & Samples

• Hands on management of the day to day operations of the hotel
• Ensure that guests expectations are met and all interactions are of a high standard
• Assist the General Manager and Director of Sales in maximizing hotel revenue
• Perform administrative duties including purchasing, finance and payroll
• Assist with the attraction and retention of talented associates
• Support the General Manager in all areas of managing colleagues including training and coaching them to be their best both personally and professionally
• Relevant degree in Hospitality
• Previous experience as an Assistant Manager in a hotel environment or similar is essential
• Experience in Front Office is preferred but Food & Beverage experience will also be highly regarded
• Ability to work a 24 / 7 rotational roster
• Excellent interpersonal and customer service skills with strong service recovery ability
• Exceptional leadership and people management skills
• Adaptable and able to solve problems quickly
• Minimum of 5 years of experience in the hospitality industry
• Management of hotel or restaurant staff
• Event management an asset
• Experience in Point of Sale applications an asset
• Background in luxury hospitality an asset
• Proven track record of managing a team of staff
• Business communication and reporting skills
• Follows established policies and procedures
• Is able to manage confidential information
• Is supportive of CMH vision, mission and values
• Sets a positive attitude for others to follow
• Prioritizes, and re-prioritizes personal time versus work
• Assists the General Manager in implementing the brand and hotel strategy, in order to meet targets for quality of service, attitude and profitability for the Rooms and Food & Beverage departments
• Focus on F&B Departament - specially to organize social events with high gastronomy
• Is responsible for providing innovation and renewal in the hotel's service offer, with particular focus on meetings and events
• Ensure collaborative, entrepreneurial and collaborative leadership of the talents under your management
• Contribute to the innovation and implementation of differentiated services offered by the hotel, aligned with the concept of the Sofitel Legend brand
• Replaces the General Manager when absent
• Work closely with Front Office Manager, Food & Beverages Manager, Housekeeping Manager, Executive Sous Chef, Tour Director and Guides to run daily operation smoothly and properly
• Report to General Manager on all aspects of operations
• Ensure there is effective communication between all Departments, including the Ground Operations Departments (Yangon, Mandalay & Bagan)
• Maintain employees motivation in the workplace for all with unbiased opinion
• Identifies and develops leadership qualities among employees to guide them toward the path of career enrichment
• Executes and supports Marriott's Brand Standards
• 2-4 years related Marriott experience and/or training
• Knowledge of Marriott FOSSE, MARSHA and HPP systems a plus
• Track record driving and meeting GSS
• Assists the General Manager in implementing the brand and hotel strategy, in order to meet targets for quality of service, attitude and profitability
• Oversee the daily operations of the hotel and residences and provide direction, guidance and support to all Operating Departments (Rooms, Food & Beverage, Engineering, Quality, Security…)
• Is responsible for providing innovation and renewal in the hotel’s guest experience, with particular focus on rooms & F&B
• Conveys the Pullman spirit to guests by playing a “hands-on” role in the hotel, embodying sociability and proximity
• In the absence of the General Manager, the Hotel Manager is responsible for the entire Hotel administration, including coordination with AccorHotels Regional Office and Owning Company
• Reporting to the General Manager of the hotel
• 2-year degree from an accredited university in Business Administration, Hotel and Property Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable
• Works with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance
• Prepares and operates within the constraints of the residences’ Annual budget
• Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target resident owner and employees and provides a return on investment
• Provides timely reporting of financial performance and projections to the Board
• Guides the Board on appropriate property management requirements and governance compliance
• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the leadership teams
• Verifies core elements of the service strategy are in place to produce the desired results
• Establishes and maintaining open, collaborative relationships with direct reports and entire operations team. Ensures direct reports do the same for their team
• Adheres to the telephone etiquete
• Demonstrate a passion and proven results for coaching and leading hotel team members to achieve team success
• Demonstrate an ability to use Finance Management Reporting Systems order to make fact based decisions that makes commercial sense and will benefit the profitability and efficiency of the hotel
• Previous hotel finance experience with hotel properties or serviced residences that have over 230 rooms will be preferred due to the complexity of the financial management process. Previous hotel pre-opening experience in finance matters, will be a significant added advantage
• Possess a Degree or Diploma in Finance or Accounting. CA certification will be an added advantage
• A minimum of 6 years or more work experience in a senior role within an international chain hotel finance department and have led a team of finance associates
• Be confident in assisting to nurture the important relationship with the owners. Be responsible for supervising and coordinating owner reporting as required
• Demonstrate a flair to prepare and review all monthly and annual financial statements. Investigate, review and analyze the variance explanations, involving the department managers in this process. Take initiative to manage trouble shooting for respective cost controls and revenue enhancement
• Demonstrate the ability to supervise the Information Technology function. Additionally have a sound understanding of the hotel operational and back office systems as well as Microsoft Office products
• Demonstrate the ability to have a sound understanding of the forecasting system and the tools from Revenue Management to ensure forecasting accuracy is achieved
• Motivate, coach, counsel and discipline all Rooms Division personnel according to hotel standards
• Prepare and conduct all front-of-house Rooms Division interviews and follow hiring procedures according to SOP's. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures
• Develop employee morale and ensure training of Rooms Division personnel
• Ensure sign off of all Service Standards by Position competencies for Rooms division managers. Monitor completion of the Service Standards by Position Training Checklists for hourly staff
• Tour rooms operating departments daily, greeting employees and soliciting feedback
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc
• Complete the monthly reforecast
• Monitor and ensure compliance with SOP’s in Rooms and Loss Prevention
• Coordinate major projects such as renovations, capital expenditures, equipment change-overs, etc
• Conduct weekly Rooms Division meeting, including a monthly financial review
• Perform Rooms Managers’ performance reviews according to SOP, and ensure that managers are in compliance with the standards in their administration of performance reviews to their employees
• Monitor labor expenses through schedule approval process and ensure budgeted productivity
• Prepare the Rooms Division annual budget, including Laundry, Communications and Other Income
• Monitor proper operation of the P.B.X. console and ensure that employees maintain S.O.P.'s in its use
• Carry a pager at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff
• Be knowledgeable of the current corporate marketing programs and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs
• Monitor all V.I.P.'s, special guests and requests
• At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience
• Prior focus on rooms operations a must
• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Demonstrate an ability to use Management Reporting Systems in order to make fact based decisions that makes commercial sense and which will benefit the profitability and efficiency of the hotel
• Demonstrate proven experience in overseeing the operations of a club floor or restaurant within a hotel
• Previous hotel experience with hotel properties or serviced residences that have over 230 rooms will be preferred due to the complexity of the guest service process. Previous hotel pre-opening experience in front office and rooms division, will be a significant added advantage
• Possess a Degree or Diploma in Tourism or Business or Hospitality
• Advance working experience with PMS systems (Opera, Reserve, GEM ) will be required for this role, including the use of tools that aid in focusing on guest needs
• A minimum of 6 years or more work experience in a senior role within an international chain hotel room division and have led a team of room division associates
• Demonstrate a flair to review all monthly and annual financial statements. Investigate, review and analyze the variance explanations, with the ultimate aim of managing division expenses
• Demonstrate the ability to have a sound understanding of the sales system and demonstrate commercial sense in order to increase revenue from guest contact areas within the hotel
• Education: Bachelor’s degree in Finance, Commerce or hospitality/ tourism management
• Professional Experience in Hospitality: Progressive experience in Accounting operations in a 5 star luxury property, 2 years of which would have been spent as a Chief Accountant. Certified Public Accountant (CPA) board passer is an advantage. Highly developed analytical and problem solving skills with high regard for detail and accuracy, administrative and interpersonal skills are a must
• Leadership Experience: Demonstrated skills in leading a diverse team with varying degrees of experience and talents Able to teach and inspire team members to be their best everyday
• University degree in hospitality management
• Progressive career in Front Office or Housekeeping in an international hotel with at least 5 years experience in a similar role
• Updated with the latest guest service trends, technologies and best practices and ability to tie this into guest needs and wants
• Possess strong management and leadership capabilities
• Proficiency in Mandarin is a MUST

Assistant to the Hotel Manager Resume Examples & Samples

• Previous experience working within an Operational department or similar environment preferred
• Previous experience in an administrative assistant role preferred
• Pro-active and reliable
• Organized and detailed

Overnight Hotel Manager Resume Examples & Samples

• Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Knowledge of Hilton Honors products & services
• 4 year hospitality degree
• Orlando market experience
• Ensure appropriate and effective focus on business objectives on a day-to-day basis, while contributing to the strategic development and leadership of the hotel aligned with the General Manger’s vision and company goals
• Monitor and action all guest feedback /mystery guest programs (Sterling, InnsQore)
• Communicate regularly with the General Manager to influence the strategy for the hotel in the short and long term
• Make certain that staff are trained to meet demands of existing jobs and developed to take advantage of promotion opportunities, which occur within the hotel/Company
• Be a visible, active member of the community positioning the hotel as a positive contributor in the marketplace
• Two to five years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Enter and locate work related information using computers and/or point of sale systems
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Control cash and other receipts by adhering to cash handling and recognition procedures in accordance with hotel policies and procedures
• Prepare all required paperwork, including forms, reports and schedules, in an organized and timely manner
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the hotel preventative maintenance programs
• Ensure that all products are received in correct unit count and condition, and deliveries are performed in accordance with the hotel receiving policies and procedures
• Assists and conducts conflict resolution, corrective actions and/or terminations
• Oversee and ensure that employee performance appraisals are completed in a timely manner
• Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirements of the hotel, employees and guests
• Schedule labor as required by anticipated business activity while ensuring all positions are staffed when and as needed, and labor cost objectives are met; forecast business and staffing needs
• Ensures nightly and/or weekly, opening and closing side duties are followed
• Fill in where needed to ensure guest service standards and efficient operations, including opening and closing duties
• Works with preferred partners and organizations in promoting mutual company growth
• 2-4 years previous experience in hotel management is REQUIRED
• Solid financial skills and the ability to analyze financial statements and modify operations to meet financial goals
• The ability to maintain a "sense of urgency" attitude for the completion of responsibilities/tasks
• Superior organizational and follow up skills with extreme attention to detail
• A proven track record in delivering strong results within a large hotel of more than 300 rooms within the Asia market
• An internationally recognised Bachelor’s degree or equivalent in Hotel Administration or Business Administration
• A strong operational background in rooms division is preferred
• Proven exposure to, and ability in effectively managing and influencing owners and internal stakeholders at various levels
• Successful track record in managing and growing talent within large multicultural teams
• Excellent eye for detail and the ability to think outside of the box to deliver luxury and consistent experiences to all guests including high profile dignitaries, celebrities and VIP's

Eam-hotel Manager Resume Examples & Samples

• Anticipate Guests needs
• Maintain a high level of knowledge which might affect the Guest experience
• Demonstrating a ‘Service’ attitude
• Taking appropriate action to resolve guest complaints
• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
• Review and update existing standards to ensure competitiveness
• Monitor industry trends, take appropriate action to maintain competitive and profitable operations
• Work with other Executive Committee members and keep them informed of F&B issues as they arise
• Coordinate and monitor all phases of Loss Prevention in the F&B department
• Organize and conduct department meetings on a regular basis
• Monitor quality of service and product
• Cooperate in menu planning and preparation
• Ensure timely purchase of F&B items, within budget allocation
• Ensure departmental compliance with SOP’s
• Ensure the training of department heads on SOP’s, report preparation, technical job tasks
• Attend and/or conduct departmental and hotel training (CARE, One to One), etc
• Conduct and/or attend all required meetings, including pre-convention and post-convention meetings
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Is responsible for the entire hotel operations
• His / her scope of responsibilities covers the financial results (revenues, cost of sales, payroll & related expenses, other expenses, departmental incomes, gross operating income (if notified), cash flow, new & replacement investments), adherence to standards of product and service, management of human resources, and Sales & Marketing strategy. Keeps the General Manager updated on the hotel situation
• Is responsible for the quality of the product, and to continually improve it to satisfy and surprise the Guests
• Ensure the Hotel follows the established Sofitel standards with consistency, reflected in the brand audit. Optimizes the operating profit by permanent control of every account of the statement
• Is directly responsible to the General Manager. In the event of the absence of the General Manager, the HM is responsible for the entire Hotel operation. He/she will thus be liable in answering to the Owning Company as well as the Corporate Office
• Front Office
• Restaurant Operations
• Security Department
• Responsible for the overall operation of the resort during the overnight hours, ensuring operations run smoothly and efficiently in all departments
• Provide leadership, training and motivation for the overnight staff while ensuring compliance with company policies and procedures
• Make regular rounds of all operating departments ensuring guest service delivery, cleanliness, security and efficiency
• Monitor and assess service and satisfaction trends, soliciting guest feedback regarding resort facilities and services and taking corrective action to solve deficiencies
• Meet and greet guests and respond to guest needs and/or concerns, handling to resolution. Ensure total guest satisfaction and escalate any outstanding guest inquiry or concern that may require additional monitoring or follow-up
• Assist in operational areas as needed
• Coordinate and resolve emergency situations
• Conduct daily resort and unit inspections to ensure housekeeping and maintenance standards are met
• Maintain safety and security of the resort for guests, owners, and employees
• Provide written documentation of issues and activities from shift to the General Manager, Executive Committee and Front Office Manager
• Attend all scheduled meetings where presence is required
• Comply with all company policies and standard operating procedures
• Participate in property recognition programs
• Encourage and model a professional and Bee the Difference attitude at all times
• Excellent communication skills especially in English(Chinese is a plus)
• The Hotel Manager will report to the Cluster General Manager
• She/he will lead the hotel opening tasks to meet all MGallery by Sofitel Brand standards and Luxury Guest experience
• She/he will review the opening budget and set the financial commitments for all teams within each departments P&L
• She/he will initiate Sales, Distribution and Digital activities to ensure successful business activity as soon as the hotel is ready to open
• She/he will lead Talent & Culture activities including employee recruitment and employee training in line with Pullman brand standard and service
• She/he will ensure strong and successful relationship with all stakeholders, including owning company, local Authorities and surrounding Community

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