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3 Medical Office Assistant Resume Examples That Work in 2024

Medical Office Assistant Resume

Clean medical office assistant resume, modern medical office assistant resume.

• Medical Office Assistant Resume Writing 101

Quick! The doctor needs those records—and you’re right there with impeccable paperwork and patient information in hand. You also manage the financial aspects of the doctor-patient relationship alongside conversing with vendors, transcribing medical records, and more.

But how do you section out everything you do into a sleek, well-organized resume template that’s as readable and accessible as your data entry handiwork?

Don’t worry, we can do this! After years of assisting others in the medical field, we’ve assembled three medical office assistant resume examples and a free cover letter builder to help you start on your path to success.

or download as PDF

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What Matters Most: Your Skills & Job Experience

You have a unique array of job skills to offer in the medical office, and recruiters want to know all about what you can do. They want to see that, no matter what kind of work experience you’ve had, you’ve gained skills that will make you an excellent medical office assistant.

Be as specific as possible. Do you know how to “communicate” or do you know how to conduct appointment follow-ups? Have you learned “records” or are you great with billing?

Think technically about your skills when you can. Whittle away the generalization that makes your abilities fit into just any field and get to the heart of how they make you a better medical office assistant :

9 top medical office assistant skills

• Medical Terminology
• Appointment Booking
• Google Calendar
• Insurance Billing
• Database Management
• Medical Coding
• Patient Records

Sample medical office assistant work experience bullet points

Those skills are great! But what have you done to make a positive impact with them? Even if you’ve done so in totally different types of secretary or assistant jobs, recruiters want to know what you’ve accomplished with your abilities.

Did you cut back on costs in the office by following up on scheduled appointments and decreasing missing appointments? How did your ninja-like database management skills reduce the time it took for others in the office to access patients’ records?

And make sure you provide numbers to back those achievements up! Quantifiable data like the amount of money saved, hours reduced, and efficiency or satisfaction percentages demonstrate that you’re making a difference.

Here are a few examples:

• Established professional, compassionate rapport with customers, increasing online customer satisfaction ratings from 4.6 to 4.9/5 stars
• Coordinated meetings and established follow-up procedures, reducing executives’ schedule gaps by 16%
• Verified 21+ patient charts and documents daily, achieving a 99% accuracy rate
• Automated inventory records, saving 131+ hours per year
• Created front desk procedure checklists, decreasing training costs by 13% and boosting efficiency by 14%

Top 5 Tips for Your Medical Office Assistant Resume

• This one’s really important. Think about data accessibility. Each resume section needs to be short and sweet since recruiters only have a few seconds to skim your page . . . And if there’s more than one page, they’re more likely to skip it!
• Either cull or bolster metrics that just kind of “float” around without doing anything to reinforce your impact. Random headcounts or numbers of appointments you booked might be impressive to your coworkers in the medical office, but recruiters need to see a final impact metric for an accurate reading of how you improve your workplace.
• Arrange the bullet points within each job in your work experience section, becoming more advanced over time. Your recent achievements should be more complex and impactful than stuff you did as a newbie! Think of things like graduating from answering phone calls quickly to overhauling patient records systems for optimized workflow.
• If your resume is still a bit too bland for your taste, even with a variety of metrics, you can spice up your experiences with context. What kind of programs did you use to improve record keeping? Who did you benefit with follow-up calls before or after appointment dates?
• Sometimes it can still be tricky to pick out the right skills for your resume. The key is to look at the job description and see if anything jumps out and makes you say “Hey, I know that!” If you see skills that you learned from a not-so-relevant job role that you’ll use in the medical office, like Google Sheets or MS Teams, mention them.

Just like you skimmed the job description for skill ideas, look for any key phrases like “treating patients like family” or “industry-leading efficiency” to resonate with. You can check the company site for values like those to reflect in your resume, too.

You don’t need them, but they definitely help! Try to think of any previous employers, managers, or coworkers who can write letters of professional recommendation for you. Having others vouch for your awesome performance really helps your credibility!

That all depends on you! The shortcut: Your most qualifying and impressive info section(s) should steal the show in your resume template’s layout . If your medical office assistant skills are stunning, give them their own column! If your work experiences are unusually eye-catching, let them sit front and center.

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Medical Office Assistant Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the medical office assistant job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records. Performs other duties as assigned
• Collects urine specimens. May perform throat cultures, and buccal smears as directed. Completes requisitions, labels and routes specimens according to standard procedure
• Promotes wellness by providing patient education materials, communicating provider’s advice and instructions
• At the direction of the provider, performs approved waived lab tests/diagnostic testing including but not limited to: pulse oximetry, EKG, etc
• Maintains orderliness and cleanliness of examination rooms; stocks assigned rooms and cupboards and insures that par levels of supplies are maintained on a daily basis
• Maintains unit patient care supplies, ensures timely flow of patients and assists physicians and nurses to provide optimal care to patients and families
• Performs order entry and documents the results of the test in the medical record for review by the provider
• Serves as preceptor and resource for newly-hired medical assistants and medical assistant externs, actively participating in their integration into the department
• May perform a variety of administrative/clerical duties, scheduling patient appointments, precertifying procedures, answering patient phones by collecting data to forward to the nurse for triage as directed
• May function as a clinic safety officer, verifying each employee's knowledge of fire safety and the evacuation plan for the work area as directed
• May provide occasional working supervision to non-licensed medical and/or clerical office support personnel for clerical functions or other non-clinical activities
• Other Duties: Performs other duties as assigned
• Takes, records, and reports patient vital signs using medical equipment; performs procedures of low complexity such as POC testing, EKG testing, phlebotomy, and other clinic specific diagnostic testing
• Escorts or transports patients to exam rooms or treatment rooms, or other areas
• Receives and registers patients presenting at the clinics
• Responds to incoming calls and provides information and assistance to caller
• Completes tasks related to billing of clinic visit
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work
• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion
• Demonstrates initiative in identifying opportunities for self-development and enhancement of professional competency
• Performs other job functions as assigned or requested
• Ability to communicate in a clear, professional and calm manner
• Strong attention to detail
• Skilled in developing and maintaining department quality assurance and quality control standards
• Ability to react quickly, calmly, and effectively in emergency situations
• Administrative Skills: Workers’Comp and Disability claim processing
• Ability to handle stressful situations
• Ability to organize multiple tasks and projects and maintain control of workflow
• Ability to communicate verbally and in writing with others
• Ability to use word processing and spreadsheet programs and standard office equipment
• Ability to work without close supervision and to exercise independent judgment

15 Medical Office Assistant resume templates

Read our complete resume writing guides

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• Open and Close Clinic – daily
• Answer Telephones
• Greet, and Sign in patients into the electronic health record Aprima
• Schedule appointments for Blood work, Allergy Shots, Immunizations
• Schedule appointments for Wellness Programs
• Order supplies for Xerox Machine and office supplies
• Send out FedEx and Messenger packages
• Distribute Mail and Faxes
• Scan in patient medical records into Aprima
• Accompany medical team on emergencies as needed
• Perform phlebotomy, EKG,urinalysis testing, specimen collections, clinical asepsis
• Administrative Skills: Workers’Comp and Disability claim processing
• Oversee First Aids Kits throughout 30 Rock with representative
• Manage and order lab supplies as needed
• Manage the Health Waste Management on a monthly basis
• Oversee compliance and ordering of supplies for AED’s located throughout NBCU on a monthly basis
• Medical Certificate with EKG training
• CPR Health Plan Care Provider or equivalent certified
• 2 years of experience in a medical office setting
• Experience with phone triage
• Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint
• Strong interpersonal and communication skills; strong team player
• Proactive thinking and ability to handle multiple projects at once
• Highly motivated self-starter with the ability to work with a minimal guidance or direct supervision
• Process and detail oriented, including strong organization, time management and prioritization skills
• Proven ability to management conflicting priorities in a fast-pace environment
• Ability to effectively interact with employees at all levels of the organization

Medical / Office Assistant Resume Examples & Samples

• Phlebotomy training
• Medical Assistant certificate
• 2-3 years of experience as a Medical Assistant
• Compassionate and empathetic
• Graduate of an accredited MOA program
• Medical Assistant certification
• Knowledge of office and laboratory procedures
• 3+ years of relevant experience

Certified Medical Office Assistant Resume Examples & Samples

• Assists in care of patients by preparing exam rooms for patient care, facilitating use of diagnostic equipment, and ensuring availability of needed patient information, such as results of diagnostic exams and medical records
• May function as a clinic safety officer, verifying each employee's knowledge of fire safety and the evacuation plan for the work area as directed
• Maintains current customer service, clinical, and technical skills by attending training programs and procedures. Participates in annual skills competency review
• JHCP @ Bayview - IM Practice - Baltimore, MD
• Monday-Friday, 8:30a-4:30p
• Bilingual in Spanish required
• JHCP Odenton Peds - Odenton, Maryland
• Full Time (40 hours)
• Diploma/Certificate/GED required
• Two years experience preferred
• JH Community Physicians Fulton Practice - Fulton, Maryland
• Full-time 40 hours per week
• Two years work experience preferred
• JH Community Physicians - Odenton, Maryland (located near Fort Meade, Maryland)
• Full Time (40 hours) , 8:00 am - 5 pm w/possible late evening
• Two years work experience in a similar service-oriented industry preferred
• JHCP Annapolis Practice - Edgewater, MD
• Monday, Tuesday, Thursday, Friday: 8:00am-5:00pm, Wednesday 11:30a-8:00pm
• High school Diploma or GED equivalent required
• Two years preferred experience with electronic health record. Knowledge of EPIC a plus
• JH Community Physicians EBMC Adult Medicine - Baltimore, MD
• Monday-Friday, 11:30a-8:00p.m. - Some Saturdays may be required
• High School Diploma or GED equivalent required
• Bilingual, Spanish speaking highly preferred
• Knowledge of medical equipment and instruments to administer patient care
• Knowledge of common safety hazards and precautions to establish a safe work environment
• Skilled in assisting in a variety of treatments and medications as directed by the medical practioner
• Ability to maintain accurate records and documentation of test results
• Recognizes and responds to acute emergency situations following established procedures
• Transports patients by assisting or lifting individuals onto mobile beds or wheelchairs and transports/transfers patient onto other hospital or clinic areas as directed
• Provides assistance in treatment rooms during minor surgical procedures and/or various diagnostic examinations by positioning and draping; may hold clamps or retractors, sponge vascular areas, and pass instruments as specifically directed by physician
• Follow Universal Precautions
• Maintains departmental files, performing duties such as pulling files and assembling forms prior to appointment, and filing returned diagnostic reports as directed
• Initiates and/or completes diagnostic test forms per provider order, telephones prescriptions to pharmacies, relays medical information from physician to patient and relays information from patient to physician
• Collects, by non-invasive techniques and preserves specimens for testing, including urine, sputum and stool
• Participates in Departmental Quality Assurance Activities
• Performs other duties as required, such as checking patients medical records for incomplete data, relaying messages to staff personnel
• Note: Specific duties may vary depending on assignment
• Note: Bold print indicates those difference between the Medical Office Assistant I and II classifications
• These responsibilities are specific to the Medical Office Assistant II
• Ophthalmology experience of greater than one year preferred

Float Certified Medical Office Assistant Resume Examples & Samples

• Takes, records, and reports patient vital signs using medical equipment
• Inspects equipment and facilities visually and physically to ensure patient safety and proper functioning of all equipment
• Serves as preceptor and resource for newly-hired medical assistants by actively participating in their integration and assimilation into the department
• May provide occasional working supervision to non-licensed medical and/or clerical office support personnel
• Functions as a clinic safety officer, verifying each employee's knowledge of fire safety and the evacuation plan for the work area
• Responds to patient questions regarding their accounts, billing, and insurance
• Documents patients care interventions and education in medical records
• Performs variety of administrative/clerical duties, such as receiving and scheduling patient appointments, distributing mail, and preparing reports and correspondence. Ensures appropriate patient consent and authorization forms are obtained for research and/or medical treatment
• Maintains current customer service, clinical, and technical skills by attending training programs and seminars to continue level of competency and ensure compliance with departmental policies and procedures. Maintains adequate stock of supplies as required for work area
• May perform nursing care functions such as vital signs, removal and/or application of dressings for assessment by licensed provider, shaving & skin preparation; reinforce standardized self care procedures as directed by licensed provider
• Recognizes & responds to acute emergency situations following established procedures
• Orients patients to system policies & practices
• Provides appropriate instructions sheets based upon provider direction
• Reviews instruction sheet w/ patient
• Transports patients by assisting or lifting individuals onto mobile beds or wheelchairs & transports/transfers patients onto other hospital or clinic areas as directed
• May assist licensed provider w/ patient examinations & treatments by positioning, restraining patients, & assisting as directed
• Assures safety of patient during procedures & transport
• May prepare & transport items such as medical equipment & laboratory specimens
• May clean & disinfect instruments/equipment according to standardized procedure
• Follows Universal Precautions
• Maintains departmental files, performing duties such as pulling files & assembling forms prior to appointment, & filling returned diagnostic reports as directed
• Charts in patient's medical records as indicated
• Participates in Department Quality Assurance activities
• Performs other duties as required, such as checking patient's medical records for incomplete data, relaying messages to staff personnel, & telephoning in prescriptions to pharmacies
• Assume other activities & responsibilities from time to time as directed
• Completion of a program in Medical Office Assisting with certification OR equivalent of six (6) months of experience required
• Ability to give & follow oral & written instructions
• Ability to work effectively with the public
• Ambulatory care / primary care experience
• Knowledge of electronic medical records
• Gather information for initial admission packets for new patients
• Review all new charts to ensure necessary nursing paperwork is included, track and timely retrieval of signed Plan of Treatments and nursing orders
• Obtain required co-signatures from a nurse or dietician; initiating discharge summaries, discharging patient therapies in the system
• Assist with miscellaneous clerical duties as needed to include usage of fax and copy machines

Medical Office Assistant Coordinator Resume Examples & Samples

• Inspects equipment and facilities visually and physically to ensure patient safety and proper functioning. Maintains adequate stock of supplies as required for work area
• Performs MOA job duties as necessary
• May function as clinic safety officer, verifying each employee's knowledge of fire safety and the evacuation plan for the work area as directed
• POCT designee to train and recertify users
• Enter information into RMT accurately, following guidelines in the Office Assistant Training Manual
• Maintain and track patient visits while gaining authorizations if additional visits are needed in a timely manner
• Conduct chart reviews to ensure all patient benefits are verified and/or updated as necessary
• Comply with PFS to send notes as requested for billing/insurance purposes for proper claim submittal in a timely manner
• Enter all payment arrangements into RMT patient comments after all insurance consultations for the purpose of PFS account follow-up
• Compile patient charts with all patient questionnaires for new patients filed in the required locations
• Gather information from patients on intake forms provided ensuring completeness of all answers
• Complies with PFS to send notes as requested for billing/insurance purposes for proper claim submittal in a timely manner
• Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws
• Perform routine patient care functions as prescribed by licensed health care providers following established clinical protocols, policies and procedures within their scope of education, training and responsibilities (see Addendum #1)
• Facilitate and organize the practice of their assigned physician(s) and/or other health care professional(s)
• Perform routine clerical functions as assigned (making appointments, chart management, telephone calls, etc.)
• Prepare and administer medications as directed by physician order in accordance with Kaiser Permanente guidelines
• Assist medical personnel with procedures and/or diagnostic exams
• Apply principles of aseptic technique and infection control as directed by the infection Control Manual. Establish and maintain system for patient test results and follow-up
• Provide basic information and assistance to patients under the direction of the licensed personnel
• Document pertinent patient information, nursing procedures and patient responses, following established guidelines and maintaining patient confidentiality
• Explain purpose and process of examinations, tests and medical procedures to patients, following established guidelines
• Provide information to patients on general health and basic self care procedures
• Instruct patients in use of home equipment, following established guidelines
• Provide patient first aid as ordered by physician
• Apply and remove dressings, as ordered by physician
• Follow standard infection control procedures
• Initiate emergency procedures (including basic CPR) and assists in emergency patient treatments
• Lift patients
• Observe patient vital signs; observe patients for bleeding
• Perform inhalation therapy as ordered by physician; perform surgical preps
• Prepare and position patients for procedures
• Prepare patients for physical examinations
• Rinse and clean instruments and equipment
• Sterilize instruments and equipments
• Identify equipment in need of repair
• Maintain clean work area
• Complete laboratory, radiology requisitions and specialized test forms
• Notify appropriate personnel of abnormal lab test results
• Answer member inquires
• Observe patient condition for reactions during and after procedures
• Remove sutures following established protocols
• Respond to Code Blues
• Take and record patient vital signs, height, weight, etc
• Obtain specimens from patients (urine, stool, etc)
• Perform finger sticks to obtain blood samples
• Prepare specimens and specimens for lab analysis
• Perform urine tests (tablet or dipstick)
• Perform vision screening using Snellen chart
• Perform routine diagnostic tests, following established protocols
• Perform skin tests
• Assist as member of surgical team
• Assists physician in obtaining tissue specimens and biopsies
• Assist with proctological procedures (i.e. sigmoidoscopies.)
• Restrain or support patients during procedures
• Perform EKG's (electrocardiograms)
• One (1) - two (2) years of experience in medical assisting within the last five (5) years, preferred
• Registered Medical Assistant OR Certified Medical Assistant OR completion of accredited Medical Assistant program
• Injection certification required
• Computer and typing skills preferred
• Licensure/Certification/Registration: Requires successful completion of a medical assistant program, military corpsman, Certified Nursing Assistant training program or 2 years or more clinical experience in physician’s practice
• Education:Graduate from a Medical/Nursing Assistant Program, military corpsman training program, or 2 years or more clinical experience in a physician’s practice
• Experience: Previous experience preferred
• Special qualifications: Must be able to successfully complete established competencies for the position within designated probationary period. Excellent communication skills. Ability to perform multiple tasks with appropriate prioritization and organization
• Documents completion of patient care tasks in medical records, and reinforces education provided by the physician or nurse seeking assistance form the nurse or physician as appropriate
• Takes, records, and reports patient vital signs using medical equipment; performs procedures of low complexity such as POC testing, EKG testing and other approved clinic specific diagnostic testing
• Escorts or transports patients to exam rooms or treatment rooms, or other areas as directed
• Documents completion of patient care tasks in medical records, and reinforces education provided by the physician as appropriate
• Must have excellent customer service skills, communication and telephone etiquette
• Relates well with hospital staff, medical staff and public
• Bi-lingual with English and Spanish

Temporary Medical Office Assistant Asst-flexstaff Resume Examples & Samples

• Preparing treatment rooms for patient examinations and ensuring the cleanliness and availability of appropriate equipment and supplies
• Interviewing patients to obtain medical information and performing measurement and screening procedures
• Obtaining specimens from patients as directed by a clinician
• Assisting the clinician during examinations, procedures and treatment as required
• Preparing, sterilizing and calibrating equipment
• Strictly adhering to infection control standards while performing duties
• Performing related clerical duties supporting operational needs
• Performing other duties as required
• Successful completion of a six-month (6) to one (1) year course in Medical Assisting at an accredited school, required
• Data entry skills (80 kpm), required. Ability to communicate effectively

Medical Office Assistant Temp-smithtown Resume Examples & Samples

• Collaborates with members of the health care team in coordinating and implementing plans for patient care. May record patient history for medical staff review
• Performs measurement and screening procedures according to protocol which may include, but is not limited to height, weight, head circumference, blood pressure, pulse, temperature, audiometry and vision testing. Records and plots findings on patient chart
• Assists physicians and nurses with special procedures and examinations including but not limited to L.P., pelvic exam, etc. Secures supplies, ensures patient is properly undressed and draped, provides instruments to physicians, holds patient as required and assists patient after examination
• Performs variety of other functions such as maintaining medical records, processing insurance forms, preparing financial records, etc
• Successful completion of a six (6) month to one (1) year course in Medical Assisting at an accredited school, required
• Documents patient's chief complaint and reason for visit, allergies, and current medications in the chart for review by provider
• Previous medical experience is strongly preferred

Medical Office Assistant Choi MG Pediatric Urology Resume Examples & Samples

• Obtains signed consent forms from the patient or guardian. The patient's insurance coverage is assessed for any managed care requirements and notations are made in the chart
• The incumbent should have previous computer experience
• Eighteen (18) years of age, or older
• Graduate of a medical secretary program from a technical institute is highly preferred; or high school graduate with previous experience or on-the-job training is required
• Valid Wisconsin driver''s license; will be required to have driving record approved by Rogers Memorial Hospital''s insurance carrier
• Basic knowledge of equipment utilized to perform clerical duties
• Formal training in management of the aggressive patient within sixty (60) days of date of hire. Annual re-certification is required
• Knowledge of examination, diagnostic, treatment room procedures and taking vital signs
• Knowledge of medical equipment and instruments to administer patient care. 4. Knowledge of common safety hazards and precautions to establish a safe work environment
• Skilled in assisting in a variety of treatments and medications as directed by the medical practitioner
• Ability to perform duties related to the front office to help maintain an efficient work flow
• Ability to establish and maintain effective working relationships with patients, medical staff, co-workers and the public
• Ability to interpret, adapts, and applies guidelines and procedures
• All other duties as deemed necessary to include but not limited to coverage of other clinics when needed

Outpatient Medical Office Assistant Resume Examples & Samples

• Work requires ability to type simple forms and letters, and communicate at a level normally acquired through completion of high school
• Work requires approximately three to six months on the job experience to learn departmental operations and become familiar with computer systems and procedures
• Work requires the interpersonal skills to greet patients and obtain routine factual information and respond to routine inquiries
• Work requires analytical ability to organize work in order to perform multiple functions for the department
• Work requires basic medical training
• Needs to know how to take vital signs and familiar with medical terminology
• CNA, PCT or EMT training preferred
• Previous outpatient medical clinic front office experience
• Exceptional computer skills and the ability to quickly master multiple computer programs required
• Knowledge of business and office machines such as: fax, telephone, computer/printer, copier; reception skills required
• Must have strong interpersonal skills and the ability and desire to work in a very busy, multidisciplinary setting
• Must have good clerical skills, including typing (60 wpm) and excellent telephone etiquette and good organizational and record-keeping skills
• Must have the ability to hold information in confidence
• Greets patients and visitors in a courteous manner, directing full attention to them immediately upon their entrance to the department. Directs patients and visitors to appropriate areas. Provides direction and information regarding various programs and services
• Is knowledgeable in the operation of the hospital telephone and paging systems. Appropriately screens and directs calls, pages staff, accesses voice mail, takes and relays messages in a clear and concise manner. Demonstrates courteous and professional phone etiquette skills, establishing and maintaining a high level of rapport with referring physician offices and other staff members
• Accurately and courteously schedules patients for visits and/or procedures in such a manner to allow for the department to run efficiently, with minimal patient wait time. Follows clinic procedure to manage no-show, late arrivals, discharges from practice, and payer-mix while maintaining excellent customer service
• Previous clerk, office and/or administrative assistant work preferred
• Previous medical experience preferred
• Must have appropriate manner, conduct and grooming and present a professional image
• Previous EPIC experience a plus
• Verifies written physician orders for accuracy as compared to the procedure scheduled. Adheres to department policies to follow-up on all verbal orders with written verification
• Must have adequate knowledge of medical terminology, anatomy and physiology, medications and laboratory values
• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet
• Ability to follow instructions and respond to managements’ directions accurately
• Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed
• Must be able to work independently with minimal supervision, prioritize work activities and use time efficiently
• Must be able to maintain confidentiality
• Must be able to work well under pressure and or stressful conditions
• Must maintain a professional and clean appearance at all times consistent with company standards

Medical Office Assistant / Phy Practice Resume Examples & Samples

• Performs clerical duties

Medical Office Assistant Blood Draw Clinic Resume Examples & Samples

• The ideal candidate will have the following
• Interacting with patients to obtain information for accurate records
• Scheduling appointments, verifying orders
• Facilitating patient flow, conducting initial patient screening and communicating pertinent information
• Preparing and maintaining the clinic exam room and equipment
• Providing support to the provider during clinic by assisting with phone calls and faxes
• Recognizing emergency situations and implementing emergency procedures
• Administering first aid and CPR
• 1 year of experience in an outpatient clinic setting
• 2 years of demonstrated customer service skills
• A minimum of 6 months on the job experience in a medical office or related field preferred
• Ability to read, analyze and interpret common correspondence and medical records
• Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar
• Ability to respond appropriately and professionally to all inquiries or complaints from clients, physicians, upper management and/or regulatory agencies
• Ability to effectively present information one-on-one, in small groups, and/or to visitors of the company
• Taking temperature, pulse, & respiration readings by following standard procedures & recording necessary information in patient chart; obtain & record blood pressure readings involving close observation w/ knowledge of patient symptoms & treatment
• Observes & records patient's symptoms such as coloring & treatment reactions, bruises & rashes; reports unusual patient conditions to appropriate medical personnel
• Set up & prepare examining rooms for doctors' use by maintaining supplies & cleanliness of the area, arranging furniture & equipment, & other related items
• Re-organize & clean up examination rooms after each patient by washing & sterilizing previously used instruments & removing soiled linen or paper table covers
• Assist doctors or RNs w/ various examinations by positioning & draping patients, passing instruments, chaperoning female examinations, & standing by for routine assignments
• Check patient's chart folders to ensure information is complete on test results & reports for laboratory tests & x-rays, obtain missing information by calling the appropriate departments
• Deliver specimens & related items to & from laboratory & other departments
• Answer telephone & relay routine messages to staff personnel, transfer more difficult calls to RN
• Complete routine medical information forms by interview w/ patient, may perform routine pasting & filing functions in EKG department
• May conduct a variety of urine tests using items such as reactive papers, dyes, & staining material as required, recording change in color of patient specimens as appropriate
• Apply sterile dressings, bandages, binders, & restraints often positioning patient following specific direction & standard procedure
• May assist w/ procedures such as cystoscopy, minor surgeries, lumbar punctures, bone marrow punctures, paracentesis, thoracentesis, etc
• May make up linen packs, surgical packs, tracheotomy trays, sponges, etc, under direction
• Perform other duties as directed such as transport patients in wheelchairs & mobile beds
• Skills assessments & validations are utilized to ensure that employees providing patient care to specific age groups (i.e., infants, adolescents, elderly, etc) are proficient identifying the special needs & behaviors associated w/ a particular patient population
• Promotes, ensures, & improves customer service to internal/external customers by demonstrating skills which are consistent w/ the organization's philosophy of providing extraordinary customer relations & quality service
• Recent (within the last two years) health career school diploma and/or recent (within one year) back office experience
• BCLS certification required. Current Kaiser Permanente employees must obtain BCLS certification
• Coordinates all RCS self-pay and insurance refunds so as to ensure the refunds are logged, tracked, approved, and refund letter prepared for mailing
• Organizing, scanning, and documentation of batches through Content Central
• Coordinates process for all bad address accounts working with IDX, Epic and contacting the patient for the correct mailing address. Update the new mailing address in IDX and mail collection letters to the correct address. If unable to obtain a new address, prepare the account for bad debt placement with the Collection Agency
• Coordinates the verification and destruction of scanned batches
• Responsible for assisting as needed with the daily the RCS daily deposit
• Assists with the IDX scoring process to ensure self-pay accounts move through the self-pay, EBO and collections cycles within IDX
• Supports all courier services between the Clinics, Hospital, Bank and UPS
• Sorts all incoming mail and faxes and distributes accordingly
• Responsible for Reminder Calls for External Clients
• Performs a wide variety of general administrative responsibilities including, but not limited to
• Ability to access, input and retrieve information from computer
• Ability to work with minimum supervision and to effectively interact with clients and coworkers
• Ability to prioritize, problem-solve and exercise independent judgment
• Ability to maintain confidential information at all times
• Equipment used: IBM-Compatible computer, fax machine, telephone, copy machine, scanner
• Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence
• Full time day shift position
• Candidate would work in the Blood Draw Clinic at Magnolia Campus located at 12902 USF Magnolia Dr., Tampa, FL 33612 (on the USF Campus)
• Completion of an accredited Medical Assistant program OR Military Medical Technician training
• Minimum two (2) years in healthcare with managed care, insurance verification, collections, and authorizations
• Two (2) years demonstrated customer service skills
• This role combines the duties generally assigned to Medical Assistants and the Patient Service Representative
• Schedules appointments, verifies orders
• Facilitates an efficient patient flow in a variety of specialty clinics by performing patient intake, preparing patients for clinical exams and setting up for procedures
• Preps and maintains clinic exam room and equipment
• High school Diploma or Equivalent required
• Basic Cardiac Life Support (BLS) Certification
• Minimum one (1) year experience in an outpatient clinical setting
• Medical Assistant or Nursing Assistant Certification preferred
• Assesses patient’s general condition and takes vital signs and weight
• Assists provider with examinations, diagnostic procedures and treatments. To include but not limited to, phlebotomy, injections, suturing, and other typical office procedures
• Orients, instructs and trains assigned personnel as applicable
• Provides basic patient care as ordered
• Assures test results are received and relayed to patient in a timely manner
• Demonstrates sensitivity to patient's comfort and privacy by using the AIDET fundamentals of communication
• Documents all interventions, patient/family responses, medication dispensed/prescribed, etc., in the medical record
• Promotes wellness by providing patient education materials, communicating provider’s advice and instructions
• Triages patient phone calls regarding urgency of appointments
• Ensures an adequate stock of supplies and well maintained equipment
• Monitors and ensures accuracy of recording on patient medical records. Maintains all required reports, records, statistics, etc
• Maintain confidentiality in matters regarding the practice, its patients and employees
• Ability to use a variety of office and medical equipment including, but not limited to, telephone, computer, fax, stethoscope, EKG machine, ear washing equipment, scales, thermometers, blood pressure cuff, and basic lab equipment
• Maintains a clean and sanitary work area
• Maintains equipment in clean operating condition
• Perform referrals and pre-certifications as needed and where applicable
• May schedule patient appointments per physician order and relay accurately to patients
• Take calls from hospitals/ nursing homes and relays appropriate information to practitioner in a timely manner
• Collaborate with the patient, physician and other care team members as part of a team based approach to overall patient care

Temporary Medical Office Assistant Resume Examples & Samples

• Collects blood specimens and assists physician or nurses in collection of blood specimens as required. Completes requisitions, labels and routes specimens according to standard procedure
• May perform electrocardiograms in accordance with physician orders
• Reliable and dependable
• Solid technical skills (Excel, maneuver within the program)
• Servant heart

Medical Office Assistant / CV Laboratory Resume Examples & Samples

• Completes questionnaires and flowsheets appropriately as indicated. Reviews the patient's chart to assure that all records are up-to-date and posted in the correct place
• The incumbent should have excellent interpersonal skills and the ability to work with a wide variety of people
• The incumbent must have or obtain within the first 90 days of employment certification in CPR

Related Job Titles

• • Assisted in patient registration and chart updates, resulting in 30% improved patient data accuracy.
• • Provided translation services for Spanish-speaking patients, enhancing communication and patient satisfaction.
• • Coordinated with multidisciplinary healthcare teams, efficiently tracking patient progress.
• • Managed schedules for 5 physicians, optimizing their time utilization by 25%.
• • Implemented a new patient database system, improving record keeping efficiency by 40%.
• • Coached 4 new medical assistants, increasing overall staff productivity by 15%.
• • Managed appointments and schedules for over 50 patients per day.
• • Facilitated internal communication, increasing office efficiency by 20%.
• • maintained confidential medical records for over 1000 patients, ensuring privacy and compliance.
• • Served as a point of contact for patients, addressing queries and concerns in a timely manner.

5 Medical Office Assistant Resume Examples & Guide for 2024

Your medical office assistant resume must clearly demonstrate your organizational abilities. Highlight your proficiency in scheduling appointments and managing patient records. Don't forget to illustrate your strong communication skills. They are essential for effective patient interaction and team collaboration in any medical office setting.

All resume examples in this guide

Resume Guide

Deciphering the best format for your medical office assistant resume.

Designing your medical office assistant resume experience to grab recruiters' attention

Medical office assistant resume skills: showcasing both hard and soft skills

Highlighting your educational and certification milestones on your medical office assistant resume, choosing between a resume summary or objective, extra sections to boost your medical office assistant resume, key takeaways.

Medical Office Assistants often struggle with adequately portraying their diverse skill sets, including patient care, administrative tasks, and medical coding, in a concise and compelling manner on their resumes. Our guide can assist by providing specific tips on how to structure your resume, incorporate relevant keywords, and effectively highlight these skills in a manner that is understandable to both medical professionals and hiring software alike.

Dive into our comprehensive guide to crafting a standout medical office assistant resume:

• Discover medical office assistant resume samples that have secured positions at top-tier companies.
• Master the aesthetics of your resume layout for maximum impact.
• Strategically present your achievements and skills across various resume sections.
• Convey to recruiters why you're the perfect fit for the job.

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To craft an impactful medical office assistant resume, start by thoroughly analyzing the job description.

Your chosen resume format should seamlessly align your experience with the role's requirements.

Consider these four pivotal elements:

• Present your experience effectively. If you boast a wealth of pertinent experience, employ the reverse-chronological resume format , listing roles by date, beginning with the most recent.
• Maintain brevity. Limit your resume to a maximum of two pages, focusing on your most salient attributes.
• Headers serve a purpose. A well-crafted header ensures recruiters can swiftly access your contact details and professional portfolio.
• Opt for PDF. Typically, submit your medical office assistant resume in PDF to preserve its layout. However, always adhere to specific job application guidelines.

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While color can enhance your medical office assistant resume by emphasizing key details like headlines, job titles, and degrees, moderation is key. Stick to a primary and a secondary color to maintain professionalism and avoid a cluttered appearance.

Elevate your medical office assistant resume with these essential sections:

• Header: The go-to section for recruiters seeking your contact details, portfolio, or current role.
• Summary or objective: A snapshot of your achievements and aspirations.
• Experience: A testament to your technical and interpersonal prowess.
• Skills: A showcase of your capabilities aligned with the job requirements.
• Certifications/Education: A reflection of your commitment to staying updated in the industry.

What recruiters want to see on your resume:

• Proven experience in managing medical records and healthcare billing procedures
• Familiarity with medical terminologies, coding and office software
• Strong organizational skills and the ability to manage multiple responsibilities
• Excellent interpersonal and communication skills for patient interaction
• Certification as a Medical Office Assistant or related field.
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• The 23 Most Creative Resume Designs We've Seen

Designing your medical office assistant resume experience to grab recruiters' attention

For the medical office assistant position, it's crucial to show how your expertise matches what they're looking for.

Your resume experience section can be a game-changer. Ensure you:

• Feature roles most relevant to the medical office assistant job you're targeting.
• Avoid diving too deep into ancient history - unless what you did a decade ago is super relevant to the medical office assistant role.
• Structure each bullet to first describe what you did, followed by the skills you utilized, and then the impact of your efforts.
• Quantify your achievements with numbers, possibly highlighting the broader impact on the organization.
• Emphasize transferable skills - those you've gained in past roles that could be valuable in your new role. This showcases your unique professional value.

Crafting the experience section doesn't mean detailing every job you've ever had. Check out the medical office assistant resume samples below to see how top professionals present their experience.

• Managed patient scheduling, resulting in a 20% decrease in appointment wait times.
• Assisted with medical procedures, ensuring accurate documentation and maintaining patient confidentiality.
• Performed administrative tasks such as billing, insurance verification, and maintaining electronic health records.
• Collaborated with healthcare providers to coordinate patient care plans and follow-up appointments.
• Trained new staff members on office procedures and software systems.
• Supported physicians in patient examinations, collecting vital signs and updating medical histories.
• Managed incoming calls, triaging urgent cases and providing accurate information to patients.
• Coordinated referrals to specialists, ensuring timely follow-up and smooth transition of care.
• Maintained inventory of medical supplies and equipment, optimizing procurement process resulting in cost savings of 15%.
• Collaborated with insurance companies to verify coverage for patients and facilitate claims processing.
• Assisted in the development and implementation of a streamlined patient registration system, reducing check-in time by 30%.
• Managed electronic medical records, ensuring accuracy, completeness, and compliance with HIPAA regulations.
• Scheduled surgeries and coordinated pre-operative requirements, improving surgical workflow efficiency.
• Provided exceptional customer service, addressing patient inquiries and resolving issues in a timely manner.
• Participated in staff training sessions to enhance knowledge of medical procedures and office protocols.
• Greeted patients, scheduled appointments, and managed patient flow, ensuring optimal clinic operations.
• Maintained confidentiality of patient information and upheld strict data security standards.
• Assisted in organizing health education programs for the community, resulting in increased awareness of preventive care.
• Managed transcription services, accurately transcribing medical notes and reports.
• Provided administrative support to physicians, including managing correspondence and coordinating meetings.
• Performed phlebotomy and collected specimens with a high level of accuracy, ensuring proper labeling and handling.
• Updated and maintained patient records using electronic health record systems, improving data accessibility and reducing errors.
• Assisted in managing inventory of medical supplies, optimizing restocking processes and minimizing waste.
• Collaborated with medical billing department to resolve insurance claim denials, resulting in an 18% increase in successful claims.
• Trained and supervised entry-level medical office assistants on clinical and administrative tasks.
• Supported healthcare providers in patient examinations, preparing examination rooms and sterilizing equipment.
• Managed patient referrals and coordinated appointments with specialists, ensuring timely access to specialized care.
• Assisted in the implementation of a paperless documentation system, reducing paper waste by 50%.
• Responded to patient inquiries and provided accurate information about medical procedures and treatments.
• Collaborated with the IT department to troubleshoot and resolve issues related to electronic health records.
• Managed front desk operations, greeting patients, and checking their insurance eligibility, resulting in improved patient satisfaction scores.
• Assisted physicians during physical examinations, documenting patient histories and updating medication lists.
• Coordinated medical records requests from other healthcare providers, ensuring timely transfer of information.
• Contributed to the implementation of a telehealth program, facilitating remote consultations and expanding patient access.
• Trained staff members on new software systems and assisted in troubleshooting technical issues.
• Scheduled and organized diagnostic tests and procedures for patients, ensuring proper preparation and follow-up.
• Maintained confidentiality of patient data and adhered to privacy regulations, including HIPAA.
• Assisted physicians in obtaining prior authorizations from insurance companies for prescribed medications.
• Developed and implemented an efficient filing system for medical records, reducing retrieval time by 25%.
• Provided translation services for non-English-speaking patients, improving communication and understanding.
• Managed patient demographic data, ensuring accuracy and completeness of information.
• Assisted in the implementation of an electronic prescribing system, reducing prescription errors by 40%.
• Coordinated referrals to specialty clinics, advocating for patients' healthcare needs and facilitating timely appointments.
• Created and maintained a database of community resources, aiding patients in accessing support services.
• Supervised the reception area, ensuring a welcoming and efficient experience for patients and visitors.
• Conducted medication reconciliations for patients with multiple prescriptions, reducing medication errors by 15%.
• Assisted in the implementation of an electronic medical record system, improving documentation accuracy and efficiency.
• Managed patient appointment reminders via phone and email, decreasing no-show rates by 10%.
• Collaborated with billing department to resolve insurance claim discrepancies, resulting in increased revenue by 12%.
• Trained and mentored new medical office assistants, providing guidance on office procedures and customer service.

Quantifying impact on your resume

• Include the number of patients you handled daily, indicating your ability to manage high-stress situations and multitask.
• Add quantifiable advancements in patient record organization or management that you made, exhibiting your efficiency and potential for innovation.
• Mention the size of the team that you collaborated with, illustrating teamwork skills and ability to work in a diverse environment.
• Quantify the amount of medical data or records you've managed, representing your precision and significant responsibility handling.
• Highlight any reduction in waiting time or increase in appointment efficiency by percentage due to your improvements, demonstrating problem-solving and productivity.
• Note any changes in customer satisfaction scores or survey results under your tenure, reflecting your commitment to quality service.
• Include any financial responsibilities such as the dollar value of billings or collections handled, showing your trustworthiness and attention to detail.
• Specify the number of medical software or systems you are proficient in, proving your technical skills and adaptability.

Writing your medical office assistant experience section without any real-world experience

Professionals, lacking experience, here's how to kick-start your medical office assistant career:

• Substitute experience with relevant knowledge and skills, vital for the medical office assistant role
• Highlight any relevant certifications and education - to showcase that you have the relevant technical training for the job
• Definitely include a professional portfolio of your work so far that could include university projects or ones you've done in your free time
• Have a big focus on your transferable skills to answer what further value you'd bring about as a candidate for the medical office assistant job
• Include an objective to highlight how you see your professional growth, as part of the company
• Resume Action Verbs
• How Far Back Should Your Resume Go

The wording of your experience items should be with active, power verbs, instead of adjectives. Always be specific about each item you detail, and never overuse vague buzzwords. You weren't just "organized", but rather "Enhanced internal work processes to optimize operational management by 65%".

Your medical office assistant resume should show recruiters your range of skills. List the tools and software you use (hard skills) and how they fit into your daily tasks. But don't stop there. Share the personal traits (soft skills) you've gained from your experiences. Here's how:

• Showcase three top career achievements.
• For each achievement, mention a hard and a soft skill you used.
• Highlight unique skills that set you apart.
• Discuss how your skills improved the workplace or team culture.

Check our list for popular hard and soft skills in the industry.

Top skills for your medical office assistant resume

Medical Terminology

Patient Scheduling

Electronic Health Records (EHR)

Billing Procedures

HIPAA Regulations

Medical Coding

Insurance Verification

Basic Clinical Skills

Office Equipment Operation

Communication

Customer Service

Time Management

Organizational Skills

Problem-Solving

Attention to Detail

Stress Management

Adaptability

If you're in the process of learning a pivotal skill for the role, mention this on your resume. It demonstrates initiative while maintaining transparency.

While skills alignment is increasingly prioritized, your educational background and certifications still play a pivotal role in establishing credibility.

To effectively present your academic and certification achievements:

• Detail your educational journey, including the institution and duration.
• Highlight recent and relevant certifications, showcasing your commitment to continuous learning.
• Be concise; focus on the skills and knowledge gained rather than exhaustive details.
• If a certification is in progress, mention the expected completion date.

Remember, authenticity is key. If a certification is pending, be transparent about it.

Best certifications to list on your resume

If you have basic certificates, place them in the skills or experience section. This saves space for high-demand industry certificates.

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Many medical office assistant candidates ponder whether to include a resume summary or objective.

Here's a breakdown:

• A Resume objective outlines your career aspirations. It tells recruiters why you're applying and the value you can bring.
• A Resume summary offers a snapshot of your significant achievements, giving a quick overview of your expertise.

New professionals might lean towards an objective, while seasoned experts might prefer a summary. Whichever you choose, ensure it's tailored to the role.

For inspiration, review examples from established medical office assistant professionals.

Resume summary and objective examples for a medical office assistant resume

• With over 7 years experience in the healthcare sector, I bring a proven track record as a compassionate and dedicated Medical Office Assistant. Proficient in EHR management, medical terminology, and patient scheduling while achieving a 95% patient satisfaction score at my last tenure.
• An organized professional with a decade of experience in various administrative roles, now seeking to apply my skills in a Medical Office Assistant position. Excellent background in data management and customer service paired with a desire to contribute to patient care.
• Medical Office Assistant boasting 5 successful years in a high-volume pediatric clinic. Exceptionally proficient in medical billing and coding, appointment scheduling, and maintaining patient records. Achieved an efficiency increase by overhauling the patient record management system.
• Experienced in database administration, I am eager to transition into healthcare as a Medical Office Assistant, bringing a strong foundation in managing large amounts of data accurately and efficiently. Known for my meticulous nature and excellent interpersonal skills.
• I am a recent graduate in Health Administration with a focus on providing top-notch support in medical settings. Seeking a Medical Office Assistant role, I aim to leverage my training in medical coding, patient registration, and record keeping to ensure smooth office operations.
• As an entry-level candidate with a certificate in Medical Office Administration, I am driven to launch my career in a health setting. My goal is to provide exceptional support to medical professionals, ensuring efficient administration processes and superior patient care.

Add more sections to show off your unique skills and personality.

• Projects - Include any impressive ones you've done outside of work.
• Awards - Show off any industry recognition.
• Volunteering - Share causes you care about and skills you've gained.
• Personality - Hobbies or favorite books can give a glimpse into who you are.
• Format your medical office assistant resume for clarity and coherence, ensuring it aligns with the role.
• Highlight key sections (header, summary/objective, experience, skills, certifications) within your medical office assistant resume.
• Quantify achievements and align them with skills and job requirements.
• Feature both technical and personal skills across your resume for a balanced portrayal.

Looking to build your own Medical Office Assistant resume?

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