customer service job cover letter sample

Customer Service Cover Letter Tips & Examples to Land Your Ideal Role

Published: August 10, 2022

The best cover letters  highlight your skills and abilities and leave recruiters and hiring managers interested in and eager to learn more about you, your skillset, and your ability to succeed in the role they’re hiring for.

In this post, discover everything you need to include in a customer service cover letter to leave a lasting impression, including:

What to Include in a Customer Service Cover Letter

Customer service cover letter example, entry-level customer service cover letter.

• Entry-Level Customer Service Cover Letter Example

Best Practices for Writing a Customer Service Cover Letter

When writing a customer service cover letter, it’s essential to include information highlighting your skills and abilities in the customer service industry.

Some key information to include is:

• Your interest in the role you’re applying for and why you’re interested in it.
• Relevant customer service experience you have and the responsibilities you’ve held in your previous related roles.
• The specific skills you’ve developed and perfected that make you an excellent fit for the roles you apply to. It’s important to get as specific as possible for each position, as a generic cover letter not relevant to the role won’t help you stand out.
• Any awards or recognitions you’ve received for your customer service skills as they demonstrate your ability to be successful at the job and that you possess the qualifications hiring managers are looking for.
• The qualities you have that make you an excellent team player.
• The passion you have for customer experience.

It’s mentioned above, but it’s worth driving home that anything you include in your customer service cover letter should be specific and related to the role you’re applying for. Aim to create a new cover letter for each position so you can call attention to your skills that will help you fulfill the role expectations for each job.

Let’s go over an example of a high-quality customer service letter.

Dear [Hiring Manager Name],

My name is [Your name], and I am a seasoned [Industry] professional with over [Number] experience. I am very interested in [Position] at [Company name], and my experience in [Previous customer service experience] makes me an excellent candidate. I believe my [Insert role-relevant skills] can help [Company Name] achieve [Desired goals for role].

In my current role as a [Your current role] at [Current company], I’ve achieved results with [Insert achievements or data that shows expertise]. I’m eager to bring these skills to [Insert position] and help customers achieve success.

Additionally, [Insert other relevant experience or skills related to the role].

I look forward to further discussing my past achievements and how they will help me succeed as [Insert role title].

Thank you for your time and consideration.

[Your Name Here]

If you’re applying for a customer service position and haven’t yet held any customer service roles, not to worry. Below we’ll explain why.

If you’re applying for an entry-level customer service position but you don’t have significant customer service experience, you can still write a cover letter that highlights you as a standout candidate.

Take care to mention:

• The transferable skills you have that relate to the customer service role you’re applying for. For example, you’re a skilled communicator, which can come in handy when talking to customers over the phone or in person.
• Any customer service or related training you’ve received, even if it’s minimal. This shows a commitment and genuine interest in the role you’re applying for.
• Any relevant coursework or extracurriculars that have helped you develop the necessary skills for the role.
• Your passion for helping others and resolving issues, which are key qualities in any customer service professional.
• The qualifications that make you a good team member because, regardless of experience, you’ll be working with people.

Overall, highlighting any of your strengths, even if you don’t have direct experience, shows recruiters and hiring managers that you’d be an excellent fit for the role and what you can contribute to their company. Let’s go over a sample entry-level customer service cover level that you can use for inspiration.

Entry Level Customer Service Cover Letter Example

Dear [Hiring manager name],

My name is [Your name], and I am writing to express my interest in the [Role title] position at [Company name]. I am drawn to the role because [Insert interest] and my skills with [Insert relevant skills] make me an excellent candidate.

My relevant customer service experience is with [Explain applicable or transferable experience], and I believe this would allow me to excel at [Insert role requirements]. I’ve been recognized for [Insert data or achievements that demonstrate skill set], and I’m eager to achieve the same results for [Company name].

As I look forward to my next chapter, I hope to apply my experience and perspective to help the [Company Name] team hit and exceed goals. I admire [Company Name]’s commitment to [Business Priority] and feel passionate about your mission to [Company Mission Here].

Attached is my resume for further review, and I look forward to further discussing my experience and how my background fits [Company name] needs.

Thank you for your time and consideration,

[Your Name]

Above, we’ve outlined key elements to include in your customer service cover letter, whether you have years of experience or are just getting started in the field. Regardless of the type of letter you’re writing, though, there are always best practices to keep in mind.

• Always address the letter to a specific person, if possible. If you can’t find a hiring manager's name , you can say something like “Dear [company name] recruiter” or Dear [position title] Hiring Manager.”
• Use a professional tone throughout the letter, but you can also display your unique personality without being informal.
• Keep the letter short and to the point — recruiters and hiring managers are busy and might be reading through a lot of applications, so they’ll be appreciative of a concise letter that stays on track.
• Always highlight your relevant skills, experience, and qualities.
• Use concrete examples to back up your claims.
• Edit carefully for grammar, spelling, and punctuation errors.

A bonus tip and a unique way to leave a lasting impression with your cover letter is to tell a story. You can call out an experience that makes you uniquely qualified for the role, a story that expresses your interest in the company and what led you to them, or a story about a significant customer service-related experience you excelled at.

An excellent customer service cover letter gets you hired.

An excellent customer service letter leaves an impression on hiring managers and recruiters and can get you hired. Follow the tips and best practices we’ve mentioned above, and you’ll likely find yourself getting interviews that land you new customer service roles.

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Service Hub provides everything you need to delight and retain customers while supporting the success of your whole front office

Customer Service Cover Letter Example (+ Full Guide for 2024)

You’re a professional problem-solver with a knack for keeping customers happy.

As a customer service professional, you know just how important saying the right thing is, whether it’s face-to-face or by chat, email, or phone call.

Yet, when it comes to your cover letter, you’re stumped.

You just can’t seem to write one that conveys your expertise.

Don’t worry! We’ve got you covered.

In this article, we’re going to show you:

• What a Perfect Customer Service Cover Letter Looks Like
• 5 Steps to Writing the Best Customer Service Cover Letter

3 Essential Cover Letter Tips for Customer Service Workers

Let’s dive in!

Customer Service Cover Letter Example

5 Steps to Writing a Customer Service Cover Letter

You’ve seen what a great customer service cover letter looks like, and now it’s time to write your own.

All you have to do is follow these simple steps to nail it:

#1. Put Contact Information in the Header

You should always start your customer service cover letter with your contact information. This should be placed in your cover letter’s header, just like on your resume .

Here’s what you should include:

• First and Last Name. Your full name should always be at the top of the page.
• Professional Title. Match the professional title on your cover letter to the exact job you're applying for. The hiring manager is probably sifting through hundreds of applications for different positions, so when you’re clear about the exact position you’re writing about, it makes the process easier for everyone.
• Email Address. Choose an email address that’s both professional and simple, like some combination of your first and last name. The quirky email address you created in high school won’t do. (e.g.: [email protected] doesn’t belong on your cover letter, but [email protected] is fine.)
• Phone Number. Make sure the number you provide is accurate so that the hiring manager can easily reach you. If you’re applying for a job abroad, make sure to add the dial code in front of your phone number.
• Location. Your city and state or country are usually enough information. But if you’re applying for a remote job or looking to relocate, specify so on your customer service resume .
• Relevant links (optional). You can add links to any relevant websites or social media, such as your LinkedIn profile.

Once you’re ready with your own contact information , it’s time to add the hiring manager’s.

Here’s what you should list:

• Company Name. Write down the name of the company you’re applying to.
• Hiring Manager’s Name. If possible, write down the name of the hiring manager for the department you’re applying for. Check the job ad, the company’s website, and their LinkedIn page to find out who it is.
• Hiring Manager’s Title. If you find the hiring manager for this specific job ad, and you see they’re the head of the department, write that as their title instead of “Hiring Manager.”
• Location. The city and state or country are the most vital information here, especially for companies that operate globally. You can optionally add the exact street name and number of the company if you want to be more specific.
• Email address (optional). If possible, find the hiring manager’s email address and add it here.
• Date of Writing (optional). Add the exact date you wrote your cover letter for a professional touch.

#2. Address the Hiring Manager

After adding all the relevant contact information, you should specifically address your cover letter to the person who’ll be reading it.

And we don’t recommend using the generic “To Whom It May Concern."

The way you address your cover letter can leave a positive impression on the hiring manager—if you do it right, that is.

So first, do some research. Check the job listing, company website, or LinkedIn profile and find the hiring manager for the department you’re applying to. This way, you can find their name and email address.

Then address them formally. We recommend using Ms. or Mr. , followed by their last name. But if you aren’t sure about their gender or marital status, you can just use their full name instead. For example:

• Dear Ms. Salgado
• Dear Juana Salgado

If you can’t find any information about the hiring manager or head of the customer service department, you can just address your letter to the department or the company in general:

• Dear Customer Service Department
• Dear Customer Service Hiring Team
• Dear Human Resources Team
• Dear Head of Customer Service

#3. Write an Eye-Catching Opening Statement

Hiring managers spend an average of seven seconds looking at a candidate’s application before deciding if it’s worth reading all the way through. 

So making a good impression from the get-go is crucial to a successful customer service cover letter.

Your opening paragraph should always include your name and exactly why you’re interested in the role. Showing your passion for the industry or specific job is a great way to make hiring managers want to know more about you.

Researching the company goes a long way here. The more you know about the employer, the more you can highlight what a good culture fit you are for them. This shows the hiring manager you aren’t just randomly applying everywhere - you’re really interested in this specific position.

Depending on your level of experience, you can also start your cover letter with a notable achievement or the skills that make you a perfect fit for the role.

Just make sure this paragraph isn’t too detailed. What you want to do here is pique the hiring manager’s curiosity and get them to delve deeper into your cover letter’s details.

#4. Use the Cover Letter Body for the Details

The main body of your customer service cover letter is where you can go into detail about what really makes you a qualified candidate for the position.

The trick here is to not just repeat everything from your resume. This is the place to truly show off your professional skills and qualifications, so you have to really make this section count. Your job is to convince the hiring manager that you’re a better fit than the other applicants, so mention any achievements related to the field and use the job advertisement as a reference.

You can tailor your cover letter to the job advertisement by mentioning specific skills the company is looking for or how exactly you can contribute to their team. For example, if you’re applying for a tech-related customer service position, you should mention skills related to that instead of, say, your e-commerce experience.

Showing your knowledge about the company, their business model, or their industry can be a great plus. So, if you’re familiar with the company’s products or services, make sure to mention that on your cover letter to show them how and why you align with their mission statement or company culture.

Finally, remember to be enthusiastic. Specifically, try to convey your excitement for the role and how confident you are that you can contribute to their company with your specific skills and experience.

#5. Wrap It Up Professionally

Knowing how to end your cover letter is the cherry on top.

You want to make sure you’re leaving the hiring manager on a good note and that your conclusion won’t make them doubt everything you said so far.

The conclusion is where you should confidently recap why you’re a great fit for the role or summarize the skills that make you stand out from other candidates.

Then, after your conclusion, it’s time to include a call to action. Inviting the hiring manager to take action , such as discussing your application further, can leave a lasting impression and increase your chances of getting an interview.

Finally, make sure to sign off on your letter professionally. Choose an appropriate signature line, followed by your full name. Here’s what it looks like:

Please don’t hesitate to contact me at the provided email or phone number so that we may arrange an interview. I look forward to discussing my application in greater depth at your earliest convenience.

Best wishes,

But if you think “Best wishes” is overused, here are some other lines you can choose from:

• Kind regards,
• Respectfully yours,
• Thank you for your consideration,

You now know the drill with writing cover letters, so we’ve got some specialized cover letter tips to take your customer service cover letter to the next level.

#1. Match Your Resume

In the customer service industry, consistency is key.

You want your cover letter’s formatting and layout to match your resume as much as possible; otherwise, you might look sloppy and disorganized.

Your text and contact information should be aligned neatly on the page, and the font styles and sizes should be consistent throughout. On top of that, you have to set the margins and line spacing, all while making sure your cover letter never spills over to page two.

Or Use A Cover Letter Template Instead

But why not just skip all the hassle?

Just use our resume builder by selecting a resume template and cover letter templates to create a matching pair in minutes.

Our professional templates are created in collaboration with HR professionals from around the world, making sure your application meets all industry standards and looks beautiful.

#2. Mention Skills And Other Keywords

While you can do a great job describing your enthusiasm for the role and how your experience makes you a great fit, none of that matters if your customer service cover letter doesn’t mention enough keywords .

If you’re familiar with popular customer service software like ZenDesk or have specific skills the job ad might be looking for, like troubleshooting, make sure to add them. The hiring manager is going to be even more impressed by how much you want the job if you mention the right customer service skills.

#3. Proofread The Final Draft

You can have the perfect cover letter and still get rejected because of one slip.

One of the biggest cover letter mistakes you can make is not proofreading your cover letter before sending it.

Almost any recruiter out there will reject an applicant with typos in their cover letter. That’s a huge risk to take just because you’re too lazy to proofread.

Try using a spellchecking tool like QuillBot or Grammarly . Run the text of your cover letter through it several times, then check it one more time yourself.

You worked hard to get to this final step, so don’t risk letting a typo ruin your chances of getting an interview.

Key Takeaways

And that’s all there is to writing a great customer service cover letter!

Hopefully, now you feel more confident, and you’ll land your next customer service gig in no time.

But before we finish this article, let’s recap everything we talked about so far:

• Your cover letter should have a header where the contact information is clearly visible. Make sure everything you list is factually correct, or else you might miss an opportunity.
• Researching the company goes a long way since you can personalize the letter according to their company culture and address the hiring manager by name for a stronger first impression.
• Match your cover letter to your resume so your application looks neat and professional. This also makes the hiring manager’s life easier since they can distinguish your application’s documents from the rest.
• Always proofread your cover letter before sending it. Sloppy grammar and spelling are some of the biggest mistakes that candidates can make, which gets their applications tossed into the ‘no’ pile.

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• Cover Letter Examples
• Customer Service Cover Letter Examples & Tips for 2024

Customer Service Cover Letter Examples & Tips for 2024

Our customers have been hired by:

As a future customer service star, you're eager to showcase your empathy and problem-solving skills. But before you can start turning frowns upside down, you need a cover letter that'll wow hiring managers.

We're here to help you craft a customer service cover letter that's as impressive as your conflict resolution skills, ensuring you make a lasting impression on hiring managers and secure that coveted role.

In this guide, you can expect detailed instructions on how to write a recruiter-oriented customer service cover letter. You'll also find customer service representative cover letter samples to get you more interviews. On top of that, you'll quickly understand how to start and end a cover letter for customer service so it stands out.

Want to write your cover letter fast? Use our cover letter builder. Choose from  20+ professional cover letter templates  that match your resume. See actionable examples and get expert tips along the way.

Create your cover letter now

Sample cover letter for a resume— See more cover letter examples and create your cover letter here .

Considering similar positions too? See other cover letter examples for jobs in your industry:

• Call Center Cover Letter
• Customer Success Manager Cover Letter
• Technical Support Cover Letter
• Receptionist Cover Letter

Want to explore your options further? See our full selection of cover letter examples for every career:  Perfect Cover Letter Samples

Now let me show you how to do that right in 8 easy steps.

The Secret to Every Great Customer Service Cover Letter?

A great cover letter for customer service starts with one thing:

A proven, effective template.

Without further ado, here's one you can copy, paste, and adapt to your own needs:

Customer Service Cover Letter Template

Customer Service Specialist

831 Rasle Road

Alameda, CA 94501

630-756-8994

[email protected]

Luca Lindal

Kajo Global

3341 Star Route

Alameda, CA 94601

I've wanted to work for Kajo Global for years, so I was very excited to see your customer service job opening. I'm sure I can help with Kajo's quest to increase customer retention. In my previous role at On Point Electronics, I maintained customer retention rates 38% above the company average with 150 reps.

My 99% positive customer survey results is another reason I think I'd make a great fit at Kajo. As an added bonus, my conversion rate for cross-sells and upsells was 10% better than the average.

I'm well aware of Kajo's ongoing journey into customer service excellence. This position is a perfect match for my love of helping people and solving problems.

I would welcome the chance to discuss your customer service goals. I'd love to show you how my success at On Point Electronics can translate to real customer service excellence at Kajo.

• Best regards,

PS—I'd also love to show you how my constant quest for personal growth won me On Point Electronics' coveted Customer Hero Award and how that can help Kajo's customers too!

There's your job-winning customer service representative cover letter sample.

Now let me show you why that sample cover letter for a customer service representative works so well. You'll also learn to adapt it to any opening.

Plus, I'll share 10+ customer service cover letter examples to customize your version.

In case you’re not applying for an open position, you might want to read this guide and follow up with this one: How to Write a Letter of Interest

You can also check how to write a cover letter for call center jobs: Call Center Cover Letter: Sample & Complete Writing Guide

The Perfect Customer Service Cover Letter Header

Here's the easy part.

Even entry-level customer service cover letters need the right heading info.

Start with:

• Telephone number
• Email address
• Hiring manager's name (and title)
• Company name and address

You can also add:

• Your job title
• Your address
• Links to your online presence (portfolio websites, LinkedIn, and Twitter)

Keep it professional with the following tips:

Use a professional email address. That means either Gmail or an address from your own website. Also, no [email protected]. Just use your first and last name.

Don't use your work email. That's bad manners to your current employer, and it's a red flag to the new one.

Pro Tip: In an entry-level customer service cover letter, cite transferable achievements. For example, if you were a bartender, you performed multiple customer service duties. Those will transfer to your new job.

Open Your Customer Service Representative Cover Letter with a Proper Greeting

Who should you address your cover letter for customer service to?

Answer: To the hiring manager.

Why? Using her name will get her attention like a Salesforce notification.

Our HR statistics report shows how  84% of hiring managers reject applications that don't use their names.

Do a little research to find the name. Learn how in our guide: How to Address a Cover Letter: Sample & Guide [20+ Examples]

Absolutely can't find a name? Don't write a To Whom it May Concern customer support cover letter.

Instead, use "Customer Service Hiring Team." That's as personal as possible when you don't know a name.

Here are some good customer service cover letter example greetings:

• Dear Alice,
• Dear Ms. Smith,
• Dear Mrs. Ford,
• Dear Customer Service Hiring Team,

Pro Tip: Don't use "Miss" or "Mrs." unless you're sure the hiring manager likes that. "Ms." works well regardless of marital status. That keeps your cover letter for customer service jobs faux-pas free.

What's the best cover letter format for customer service? The three-paragraph format. Learn to nail it here: Cover Letter Formats: A Complete How-To Guide [10+ Examples]

3. Write a Catchy Opening Paragraph for Your Customer Service Cover Letter

I'll be blunt.

The first sentence of your customer service representative cover letter is crucial.

That first sentence will get your letter read or trashed.

Do it right, or you'll be shunned as surely as a robocall.

Look how that's done (and not done). Check out these two sample cover letters for job applications in customer service:

That's not as bad as a telemarketing call, but it's not great either. It basically says, "I've done this job and here's my resume." It'll put the hiring manager to sleep.

Compare it to the next of our customer service cover letter samples:

That customer service cover letter example is better than a Jabra headset. If you don't get the job, the hiring manager has troubles.

Pro Tip: Not sure how to start your entry-level customer service cover letter? Cite a great achievement. Haven't got one? Talk about the employer's needs, or mention something you love about the company.

Even with great customer service cover letter examples, starting yours can be a teeth-gnasher. See our guide for help: How to Start a Cover Letter: Sample & Complete Guide [20+ Examples]

4. Explain Why You’re The Perfect Candidate in a Cover Letter for a Customer Service Representative

Picture it:

You've got a new job and a whole new group of friends.

Best of all, you've got a fat paycheck.

How did you do it?

By listing all your qualifications and customer service skills in the cover letter?

The last thing you want is to make a cover letter that's a mirror image of your resume.

Hiring managers don't like that.

Instead, show how you can help the manager.

Check out the customer service cover letter examples below. They both target a job that needs good customer survey results, cross-selling, and upselling.

Wow. The hiring manager can feel her job getting easier already.

Of course she'll read your resume with interest now.

But don't follow the next of our customer service representative cover letter examples:

That's like a busy signal. It's got no measurements of how you performed at any of those tasks. Worse, it doesn't fit the job offer.

Pro Tip: You don't have to be a customer service ninja to impress the hiring manager. Just spend a little time brainstorming your flashiest achievement.

When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check . Start building a  professional resume template here for free .

When you’re done, our online resume builder will score your resume and our resume checker will tell you exactly how to make it better.

Are you writing an entry-level customer service cover letter, or a cover letter for a customer service internship? You may feel like you don't have enough experience. Don't sweat it. Our guide shows how to write a great internship or entry-level cover letter and get the interview: How to Write a Cover Letter For an Internship [+20 Examples]

Explain Why You Really Want  This  Customer Service Job

What's the #1 thing the hiring manager cares about?

Whether you can help her meet her needs, right?

Not exactly.

The hiring manager doesn't just want a skilled customer service rep.

She wants an engaged one. One who's driven to work hard. One who'll stay at the company a long time.

So, prove that in your cover letter for customer service representatives.

To do it right:

• Mention a goal shown in the job ad
• Say why that goal excites you
• Remind the manager how your experience can help.

The two customer service cover letter samples below show how.

That's better than a coupon for free merchandise. It shows you "get" the hiring manager. It also shows how you can be her hero.

She'd have to be a little nutty not to hire you. That's not so with the next of our customer service cover letter examples.

Do you believe that applicant? The hiring manager won't. Without some kind of measurement, it's like saying you're a fast runner. Really?

What races have you won? What's your time in the 100 meter dash? Your cover letter for customer service representatives needs details.

Pro Tip: How long should a cover letter be? Short cover letters are usually best. That means less than 300 words, and just three paragraphs.

Wondering how to explain employment gaps in your customer rep covering letter? Want more great cover letter tips? See our guide: 35+ Successful Cover Letter Tips, Advice & Guidelines (With Examples)

6. Make Your Offer in the Closing Paragraph of Your Customer Service Cover Letter

You've got a great customer service cover letter so far.

It shows you understand the employer's needs.

It proves how you can fill them.

Now it has to make an offer, just like in a customer service cross-sell.

These two entry-level customer service cover letter examples with no experience show how:

That's not "Please give me a job." It's "Let me help." It shows innate customer service qualities.

The next of our entry-level customer service cover letter examples is like a hang-up:

What's wrong with that entry-level customer service cover letter example?

For one, it's not customer service oriented. It asks for something, rather than offering something.

Also, it's cliche. "Thank you for your time" is almost old enough to vote.

Pro Tip: Not sure what to offer in your cover letter for customer service call centers? Look in the job ad to see if you can spot the greatest need. Failing that, Google "customer service KPIs." You'll find example measures you can offer to improve.

Need more help writing your customer service cover letter ending? See our guide: How to End a Cover Letter: Sample & Complete Guide [+20 Examples]

7. Use the Right Formal Closing

It's easy to end a cover letter for customer service advisors, right?

The problem is, it's also easy to do it wrong.

Here are some examples of customer service cover letter closings:

• Kind regards,

After, add a line space, then your full name.

Want to double check your resume? See our guide, complete with a great customer service resume sample: Customer Service Resume: Sample & Complete Guide [+20 Examples]

Pro Tip: After you send your resume and cover letter for customer service, follow up! An email in a few days can put you top of mind, after the manager has forgotten about you and moved on.

Do you even need a cover letter? See our guide: Do I Need a Cover Letter? Are Cover Letters Necessary in 2024? [+Tips]

8. Why Adding PS to Your Customer Service Cover Letter Can Get the Interview

The best customer service cover letters will use all the tips and tricks above.

But there's one more hack that can connect you to the job like a successful inbound call.

PS draws the eye like a magnet. Put it after your closing, and the hiring manager is guaranteed to read it.

Put a great achievement in it, even if it's not strictly relevant to the job description.

The last of our customer service cover letter examples shows the way.

Hey, that's cool! You won an award at your last job. That's a great PS in a cover letter for customer service. Why?

Because even a hiring manager who only plans to glance at your letter can't help but read it and get curious.

It'll hook the job like a trophy trout.

Pro Tip: Don't just send a customer service cover letter PDF or MS Word file. Cherry-pick the best bits and paste them into your email cover letter. See this guide for help: How to Email Your Resume to Get More Job Offers (Examples)

Don't miss a trick. Use our handy checklist guide: What to Include in a Cover Letter (15+ Examples & A Complete Guide)

Plus, a great cover letter that matches your resume will give you an advantage over other candidates. You can write it in our cover letter builder here.  Here's what it may look like:

See more cover letter templates and start writing.

Key Takeaway

What's the most important tips for how to write a great cover letter for customer service?

• Make it personal.
• Use the hiring manager's name. Show you understand her needs like a great customer service rep should.
• Even in an entry-level customer service cover letter, prove how you can meet those needs.
• Finally, explain why you want this customer service job. That way, your new employer will have faith that you'll work hard, and stick around.

Do you have questions about how to make a good customer service cover letter? Want to share an example of a customer service cover letter that worked for you? Give us a shout in the comments and we’d be happy to reply!

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Customer Service Cover Letter Examples For 2024 (20+ Skills & Templates)

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Are you looking  to land more job offers in Customer Service?

A great cover letter will be key. This guide will cover everything you need for writing a job-winning Customer Service cover letter (including proven strategies, skills, templates, & examples).

All of the content in this guide is based on data from coaching thousands of job seekers (just like you!) who went on to land offers at the world's best companies.

If you want to maximize your chances of landing that Customer Service role, I recommend reading this piece from top to bottom. But if you're just looking for something specific, here's what's included in this guide:

• What To Know About Writing A Job-Winning Customer Service Cover Letter
• The Best Skills To Include On An Customer Service Cover Letter

How To Address A Customer Service Cover Letter

• 3 Customer Service Cover Letter Examples

The 8 Best Customer Service Cover Letter Templates

• 3 Tips For Writing A Job-Winning Cover Letter

Here's the step-by-step breakdown:

Customer Service Cover Letter Overview: What To Know To Write A Cover Letter That Wins More Job Offers

What do companies look for when they're hiring for a Customer Service role?

When hiring for a customer service role, companies are looking for someone with strong communication skills, who is an active listener and is able to both understand customer needs and provide clear and effective solutions. They need someone who possesses empathy and patience, as they may often be dealing with customers who are upset, angry or frustrated.

In addition to these personality traits, companies are looking for specific experience and technical skills, such as proficiency in certain software and data management tools. Overall, companies want to hire someone who is customer-focused, service-oriented, and able to work effectively in a team.

Candidates should be able to handle a high volume of calls or requests, multitask, and prioritize tasks effectively to provide the best possible customer experience.

Your cover letter should show the company that your personality and your experience encompasses all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service cover letter:

• Address the job requirements: Review the job posting and identify the key skills and requirements the employer is looking for. Incorporate these into your cover letter by giving specific examples of how you have demonstrated these skills in previous roles.
• Highlight your customer service experience: If you have previous experience in customer service, highlight this in your cover letter. Share specific examples of how you have resolved customer issues, demonstrated empathy, or provided exceptional service.
• Use a professional tone: Your cover letter should be written in a professional tone, with correct grammar and spelling. Avoid slang, jargon, or informal language.
• Customize your letter: Avoid using a generic cover letter that can be sent to multiple employers. Instead, customize your letter for each job you apply for by tailoring your language to the specific company and job requirements. Add an extra personal touch by addressing the letter to the hiring manager, if their name is available to you.
• Demonstrate your enthusiasm: Show the employer that you are excited about the opportunity to work for their company and in the customer service role. Use language that conveys your enthusiasm and interest in the position.
• Use metrics and numbers: Whenever possible, use metrics or numbers to demonstrate your achievements in previous roles. For example, if you increased customer satisfaction ratings or reduced wait times for customers, use specific numbers to illustrate this.
• Close with a call to action: End your cover letter by expressing your interest in an interview and providing your contact information. This shows your eagerness to move forward in the application process and makes it easy for the employer to get in touch with you.
• Proofread: Make sure to thoroughly proofread your cover letter for any grammatical errors or typos. A well-written, error-free letter can make a strong first impression. I recommend using Hemingway App to do this.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Cover Letter

Keywords are one of the most important factors in your cover letter. They show employers that your skills align with the role and they also help format your cover letter for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan cover letters for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized cover letter. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first way to find the right keywords is to leverage our list of the best keywords and skills for an Customer Service cover letter.

These keywords were selected from an analysis of  real Customer Service  job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Flexibility
• Organization
• Team Member
• Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Cover Letter And Target Role

The second method is the one I recommend because it's personalized to your specific cover letter and target job.

• Open a copy of your target job description
• Head over to  ResyMatch.io
• Select the “Job Description Scan” from the scan type selector in the upper right corner of the tool
• Copy and paste the job description into the field on the left
• Hit scan and review the results

ResyMatch is going to scan the target job description and show you the exact keywords and skills that are relevant for the role and that you should weave into your cover letter.

Here's a video walking through this whole process:

Personalization is what makes a cover letter stand out. That starts from the very first sentence where you greet the person reading your cover letter! There are two ways to do this well:

1. Use The Hiring Manager's Name

The first, and best, is by including the hiring manager's name. Let's say that you discovered the hiring manager's name from a post on LinkedIn or via an informational interview.

This is the jackpot! All you need to do is use their name in the introduction, like this:

2. Use This Formula: To The [Department] Team at [Company]

If you don't have the hiring manager's name, no problem! You can address your cover letter to the team that you're applying to.

For example, if you're applying to for a Product Marketing Manager role at Discovery Education, you might start you cover letter like this:

This shows the reader that this letter has been written specifically for them and the content inside of it will support that.

It's much more relevant and personal than  “To Whom It May Concern!”

For more advice on writing a strong opening to your cover letter, check out this guide.

3 Customer Service Cover Letter Examples For 2023

Now let's take a look at all of these best practices in action. Here are three cover letter examples for different situations from people with different backgrounds that are all applying for Customer Service roles:

Customer Service Cover Letter Example #1: A Traditional Background

Our first example is a cover letter written by a candidate with traditional Customer Service experience. Here is what an example of their cover letter might look like:

Customer Service Cover Letter Example #2: A Non-Traditional Background

Our second cover letter example comes from a candidate looking to transition from marketing into Customer Service. This cover letter illustrates how they identify and speak to their transferable skills:

Customer Service Cover Letter Example #3: Landing A Customer Service Role In Spite Of A Career Gap and Non-Traditional Experience

Our third example highlights a candidate with Marketing and Events Management experience who, after a layoff, is looking to transition into Customer Service. Here is what their cover letter might look like:

At this point, you know all of the basics you'll need to write a Customer Service cover letter that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with  our CoverBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

3 Tips For Writing A Job-Winning Customer ServiceCover Letter

You're off to a strong start! But I've got a few more tips to help you take your cover letter to the next level:

1. Use ChatGPT To Write Your Cover Letter In <30 Seconds

All of these tips and best practices work, but you still have to implement them. Normally, that'd mean you sitting down and spending hours brainstorming ideas, typing, deleting, and typing again, and then feeling absolutely drained.

Now there's a way to work around all of that so you save your best energy for the writing and edits that matter most. Here's how it works:

• Head to ChatGPT (you'll need to create an account – it's free)
• Ask ChatGPT,  “Please write me a cover letter for an Customer Service role. The role I'm applying for is [Job Title] role at [Company]. Here is the job description: [Paste Job Description]. And here is my resume: [Paste Resume].
• Watch ChatGPT write up a pretty darn good cover letter base!

Here's a video of me doing this with a real cover letter if you want to see the steps in action:

Note:  I  do not recommend or advise that you simply copy and paste the content from ChatGPT into your cover letter and submit your application. ChatGPT is great for doing 80% of the baseline work, but you still need to review, revise, and personalize the content yourself.

2. Include Measurable Metrics And Outcomes

Too many job seekers only focus on the actions that they took and not the outcomes that resulted from those actions. As a hiring manager, it's impossible to differentiate between a dozen candidates who were all “Responsible For Increasing Customer Satisfaction Rates.” 

If you want to win, your cover letter should speak to the specific outcomes that you drove in previous roles. That could be:

• The percentage by which customer complaints decreased
• The average reduction in wait times for your calls
• The retention rate of your clients
• The rate at which you provided first-contact resolutions to customer issues

These numbers will show hiring teams what you're capable of and make your value crystal clear!

3. Match Your Cover Letter And Resume Design

They're the exact same car, down to the year, make, and model. The only difference is the way the product was presented. Like I said, quality impacts perceived value.

One of the best ways to boost the quality of your cover letter is to make it look clean, professional, and have it match your resume. That's why the resume templates in our resume builder tool match the cover letter templates in our cover letter builder:

If you use both tools to create your cover letter and your resume, your entire application is going to be top notch.

Key Takeaways To Wrap Up Your Job-Winning Cover Letter

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service cover letter:

• Start with a proven cover letter template from CoverBuild.io
• Use  ResyMatch.io to find the right keywords and optimize your cover letter for each role you apply to
• Start your cover letter with a personalized greeting for the hiring manager or team name
• Emphasize the measurable outcomes and value you drove in previous roles (include metrics!)
• Compare the draft of your cover letter to the examples on this page to make sure you're on the right path
• Use a tool like  Hemingway App to proofread your cover letter before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Now that your cover letter is taking care of, be sure to check out our guide on writing a job-winning Customer Service resume (with examples!) .

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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Customer Service Representative Cover Letter Examples

Just as a professional appearance is important when interviewing for a job, a professional cover letter is generally necessary to land that interview in the first place. A well-written and highly customized cover letter can attract attention for all the right reasons, so refer to our customer service representative cover letter and these associated tips as you draft yours.

• Do stick to the truth. It can prove tempting to embellish your accomplishments to make yourself sound more appealing, but doing so will more than likely come back to haunt you.
• Don’t include a lot of information about previous experience that is not directly related to the position you seek. For example, you don’t need to discuss your background in technical writing if you are seeking a customer service-related position.
• Do proofread. As obvious as it may sound, it might surprise you how many people do not take the time for this critical step.
• Don’t rely on generic, canned language. Sure, you might be “great with people,” but most people looking for customer service positions probably are. Instead, say something like, “I can maintain my cool in high-stress situations and help others do the same.”

Customer Service Representative Advice

Interested in working as a customer service representative? Your cover letter could make the all the difference. Our customer service representative-specific cover letter examples will help you focus your resume on the skills and experience employers are looking for. Use these cover letter examples to highlight your customer service talents to potential employers. Click on any of the samples to start building your winning cover letter, and get ready to take the next step in your career!

Cover Letter Tips for Customer Service Representative

Looking for jobs as a Customer Service Representative, just as in other industries, can initially seem like a harrowing task. However, it can be tamed by proper preparation and taking the right actions. The following pointers can give your job search a boost.

Research prospective employers to uncover valuable information about their needs, hiring processes and company cultures. These details could help you tailor your applications and make a more effective case that you’re the person a company’s been seeking.

Take assessments to identify your skills and interests. Knowing what you want and what you can do are invaluable to finding a good fit with an employer.

Be mindful of your social-media exposure. Modern employers will look you up on the Internet. You want to make sure what they find paints you in a positive light. Bolster your online presence and remove potentially damaging pictures and posts.

Network like your life depends on it. Your circles of friends, colleagues and family members could be crucial to your success. They may be able to offer valuable contacts or leads on jobs as a Customer Service Representative you may not have found on your own.

Follow up tenaciously. You should check back with a prospective employer on a regular basis until you get a firm no or get the job. Don’t call every day, but try not to let more than a few days to a week pass without contact.

Customer Service Representative Job Seeking Tips

A quality cover letter can open doors for you. Regardless of the industry or job, there are some universal traits shared by good cover letters. Here are some helpful pointers.

Format your job listings to put the most important information up front. This order is generally preferred title/position, employer, employer location, employment dates.

Don’t be shy about your achievements. A basic list of job duties and responsibilities is much less informative to a hiring manager than a record of career accomplishment.

Provide a strong focus. Employers are often overwhelmed with the number of applications they receive, so they don’t have time to waste on cover letters filled with fluff and unimportant details. Make sure you get to the point with a streamlined approach that succinctly shows your objectives and strengths.

Be completely honest. When looking for jobs as a Customer Service Representative, it may be tempting to embellish your background a bit, but doing so could be detrimental. You should assume everything you put on your cover letter will be verified.

Proofread your document carefully. You don’t want grammar and spelling errors to cast doubt on your work ethic and attention to detail.

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Customer Service Representative Cover Letter Examples (2024)

Whether you’re taking returns of toasters at the Customer Service desk, or solving problems for someone on the other side of the globe, one thing is for sure. You must inspire confidence. You must act as if everything is under control, and will be solved shortly.

The first customer you need to reassure everything’s going to be alright is your hiring manager. Do it starting with your customer service representative cover letter.

In this guide:

• A customer service representative cover letter sample for experienced candidates, and also a cover letter for customer service representative with no experience.
• A complete guide on all the things that make a readable, accessible cover letter. 
• Expert hints on how to get hired.
• A sample cover letter for customer service representative positions—you can fill-in-the blanks and send off within minutes.

Save hours of work and get a cover letter like this. Pick a template, fill it in. Quick and easy. Choose from 18+ cover letter templates and download your cover letter now.

Create your cover letter now

What users say about ResumeLab:

I had an interview yesterday and the first thing they said on the phone was: “Wow! I love your cover letter.” Patrick I love the variety of templates. Good job guys, keep up the good work! Dylan  My previous cover letter was really weak and I used to spend hours adjusting it in Word. Now, I can introduce any changes within minutes. Absolutely wonderful! George

Looking for a cover letter in the similar field? See dedicated examples here: 

• Account Manager Cover Letter
• Apple Cover Letter
• Cashier Cover Letter
• Customer Service Cover Letter
• Marketing Intern Cover Letter
• Marketing Manager Cover Letter
• Product Manager Cover Letter
• Retail Cover Letter
• Sales Associate Cover Letter
• Sales Cover Letter

To start off with, let’s have a look at our two customer service representative cover letter examples. See exactly how they present themselves as a great hire and seal the deal.

Customer Service Representative Cover Letter Samples

The first one is a sample customer service representative cover letter for Gregory, who already has a few years of experience. 

The company is seeking a senior customer service representative who can work in a fast-paced environment, as well as train and onboard new staff. Here’s how to become the hiring manager’s impulse buy: 

Example #1: Customer Service Representative Cover Letter

Customer Service Representative Cover Letter—Text Version

Gregory D. Stephens

166 Scenic Way

Springfield, IL 62701

[email protected]

217-474-0572

Linkedin.com/gregorydstephens

Springfield, March 3, 2021

Kate Atkinson

Hiring Manager

June Global

1 Main Avenue

I am writing to you regarding your company’s customer service representative opening. I am more than glad to apply for this position. I have been working as a customer service specialist at SolidUS for 3+ years now. During that time I took part in four customer service training courses, I also organized two such trainings for 20+ workers.

My current job demands making 70+ phone calls a day to new and already existing customers. I maintained customer retention 32% above the company average. My 98% positive customer survey results show that I can easily adjust even to disgruntled customers. My impeccable manners and patience along with sales efficiency at 78%+ makes me the worker of the month for two months in a row now. My achievements resulted in me becoming a customer contact trainer, and so far, I have been responsible for training 14 of my colleagues and organizing individual and group workshops for groups of 20+.

I am convinced that my proven expertise in training colleagues will allow me to increase the results of all customer service representatives at June Global. I am eager to share my experience gathered over the 3+ years of my previous job.

I would be thankful for setting an appointment to discuss how my staff training experience can benefit June Global immediately.

This customer service representative cover letter clearly displays Gregory’s potential value to the new employer—he could slot into their needs perfectly. 

That’s a great example if you have relevant experience, but what if you need to write a cover letter for a customer service representative job with no experience? We got you. Here is another potential great hire, Brian. 

Brian is applying for a Customer Service Representative position that requires effective customer service and communication, the ability to work in a team, as well as adaptability. Brian has not worked as a CSR previously, but his experience as a sales associate will sell him on the spot.

Example #2: Cover Letter For a Customer Service Representative With No Experience

Cover Letter For a Customer Service Representative With No Experience—Text Version

Brian G. White

278 Goldcliff Circle

Washington, DC 20002

202-547-3308

[email protected]

linkedin.com/briangwhite

Washington, March 15, 2021

Olivia Bloom

132 Spring Road

Dear Olivia,

In response to your job posting for a customer service representative at Talkie Co., I am submitting my resume for your consideration. I have transferable customer service skills from my 1 year of experience as a sales associate. Your company is known for its professional and individual approach to the customer, which is the main reason why I chose your company over the others.

I have recently completed my studies at Washington University, where I majored in Psychology. These studies taught me how to talk to people more effectively. I am passionate about contact with people, I am a brave and talkative person, at the same time I have impeccable manners. In my job as a sales associate at Joe’s, I regularly served 400+ customers a day, while having to multitask stocking and cleaning duties, so I am used to having my attention split between multiple things. My cheerful and calm temper helps me to deal even with the most demanding customers, and I have been commended on it by my manager two times.

I am aware that Talkie Co.’s Customer Service is the first and most often the only department of the company which the customer contacts. I understand the significance you place on an impeccable manner and presentation, and I am ready to join your team and be an exemplary employee, thanks to whom the company will acquire new customers and maintain great relations with existing ones.

When could we schedule a call or a meeting for me to tell you how I used my psychology studies to help me upsell?

The above two customer service representative cover letters won’t be stuck in the waiting queue. Now I'll show you how to write your own cover letter for customer service representative jobs.

How to Write a Customer Service Representative Cover Letter

1. format your cover letter correctly.

Once you’ve got a headset on your head, you’re probably going to have to follow a script. Established rules for solving a recognized problem the fastest way. Here, we also have a common problem.  The human attention span.

If anything seems off, even subjectively, the human mind has an amazing ability to make projections to the type of personality you have if you make schoolboy formatting errors in your customer service representative cover letter.

Here are the rules to follow for a premium brand cover letter format :

• Use 1-inch margins on all sides.
• Your cover letter font should be the same as your resume font —use a classic like Tahoma or Arial.
• Align text to the left without justification. 
• Use 1.15 line spacing. Drop a line between each section, and between paragraphs.
• 1-page is always enough when it comes to the cover letter length .

It’s time to think about the product. So, what to include in your cover letter for customer service representative jobs?

2. List Your Details in the Header 

The header of your customer service representative cover letter should match your resume header .Underneath, list the city and date of the letter, and below that, paste the details of the person that’s handling the hiring. 

Check against our template:

Customer Service Representative Cover Letter Header 

[ Your Full Name]

[ Your Job Title ] (Optional)

[ Phone Number ]

[ Email Address ]

[ LinkedIn Profile ]

[ City and Date ]

[ Hiring Manager’s Full Name ]

[ Hiring Manager’s Position, e.g. Team Leader ]

[ Company Name ]

[ Company Street Address ]

[ City and Zip Code ]

Expert Hint: Most big brands run their recruitment online. There are some specific issues to keep in mind when sending your customer service representative cover letter electronically, which our email cover letter guide will clue you up on. 

3. Say Which Job You’re Applying For and Introduce Yourself

Face it—there is usually going to be a stack of cover letters on your hiring manager’s desk. Not just for CSR. Chances are they might be looking for a new CTO and cleaner at the same time. They’re at wit’s end, considering swapping them around.

Don’t waste their time. In your cover letter always address the manager by their first name . If the name of the manager is nowhere to be found in the job posting, pick up the phone! Start your cover letter by telling them which job you’re applying for, and straight away provide a strong argument in your favor to keep them reading.

Check against the [blanks]:

Customer Service Representative Cover Letter Example: Introduction

Dear [Hiring Manager’s Name]:

When I found out you are seeking to employ another Customer Service Representative at [Target Company Name], I was overjoyed. As a [Customer Service Representative / Previous Position Title] with [number of years]+ years of experience, and with significant [ customer service/upselling/rapport building/conflict resolution/collaboration and teamwork/problem solving/time management /other relevant skills you have] skills that allowed me to [achieve something/reach goal/improve metric], I’m confident I can contribute to the world-class customer service at [Target Company Name].

Double your impact with a matching resume and cover letter combo. Use our cover letter generator and make your application documents pop out.

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Want to try a different look? There's 21 more. A single click will give your document a total makeover. Pick a cover letter template here .

4. Demonstrate You’re The Best Candidate

Imagine you get someone on the phone, and instead of getting to the crux of the issues, they start flooding you with unnecessary details. You stand a risk of doing this in your customer service representative cover letter— 

Simply through the virtue of being a human. Most people do this. This is not about how great you are. This is about how suitable a candidate you are. Focus on metrics and achievements that correspond to the requirements of your new position.

Sample CSR Cover Letter: Middle Paragraph

You state that your new [CSR] must [refer to the requirements of the job]. As a [CSR/Previous Position Title] at [Name of Your Most Recent Company], I have acquired sizeable experience in [refer to the requirements of the job], resulting in [award/achievement/statistic/commendation/success]. I believe I have the experience necessary to help [Target Company Name] achieve [the goals or values important to your new employer].

Expert Hint: Is your customer service resume up to scratch? The Bureau of Labor Statistics reports that even though there are just under 3 million CSR jobs in the US, that figure will decline by at least 50,000 in the next decade. As competition tightens, make sure all your documents are ready to make the sale.

5. Show That You Want To Work There

Once you have already explained why it should be you, explain why you chose them. They know you applied to 50 other places, but it’s a chance to show that you researched a little about them and are thinking about how to benefit them, too.

Find out something key in the job ad or on the website—values important to them, or just something you may have spotted. Given how many applications they’re getting, they would rather employ someone who shows a bit of interest in the company.

Customer Service Representative Cover Letter Sample: Your Motivation

What I find admirable about [Target Company Name], is just how committed you are to [values/way of working/something you found about the company]. This makes me [adjective] to be applying to work here, as I share your beliefs that [refer to what you just mentioned]. This is why I believe working at [Target Company Name] would be a great culture-fit and ultimately a success for both me and you. 

6. Sell! Include a Call to Action

This whole time, we were building up to this moment. In this job, sometimes you will have to take risks. When you’re finishing your cover letter , ask for that interview. Justify it by offering to give your insight or expertise about something important to the company.

Here is how we closed a customer service representative cover letter example:

Customer Service Representative Cover Letter Sample: Call to Action & Sign Off

When would be a good time to arrange a call or a meeting to discuss how my [your best, most relevant skill/their most important requirement] experience can help [Target Company Name] achieve [something important to this company]?

Best Regards,

[Digital Copy of Your Handwritten Signature]

[Your Full Name]

[Phone Number]

[Email Address]

One last cover letter tip . Don’t write a generic cover letter . They’ll think you don’t care about their company.

With ResumeLab’s resume builder you’ll write your resume in a flash. Get specific content to boost your chances of getting the job. Add job descriptions, bullet points, and skills. Improve your resume in our resume builder now .

CREATE YOUR RESUME NOW

Nail it all with a splash of color, choose a clean font, highlight your skills in just a few clicks. You’re the perfect candidate and we’ll prove it. Just pick one of 21 resume templates and get started now .

When writing your cover letter for customer service representative positions, make sure to:

• Double-check all the header information—for both you and the manager.
• State clearly the position you’re applying for, and show right away that you’re the right match in the first paragraph. 
• Pinpoint the key requirements and responsibilities of the job, and show them that you are up to the task—by describing your achievements in the second paragraph. 
• Demonstrate genuine interest in this employer in the last paragraph of your customer service representative cover letter. 
• Close the deal—ask for a meeting, or a call, and sign off. 

Do you have any more questions about writing a cover letter for customer service representatives? Did you find our customer service representative cover letter examples helpful? Leave us a comment, I’ll be more than happy to hear from you!

About ResumeLab’s Editorial Process

At ResumeLab, quality is at the crux of our values, supporting our commitment to delivering top-notch career resources. The editorial team of career experts carefully reviews every article in accordance with editorial guidelines , ensuring the high quality and reliability of our content. We actively conduct original research, shedding light on the job market's intricacies and earning recognition from numerous influential news outlets . Our dedication to delivering expert career advice attracts millions of readers to our blog each year.

Dave is a career expert delivering a wide range of well-researched advice regarding the job hunting and application process. At ResumeLab, his data-driven resume and cover letter guides help readers capitalize on their potential.

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Customer Service Cover Letter Sample

Looking to secure more interviews use our free sample to help you create a cover letter that clearly conveys your customer service skills and unique value..

As a professional working in customer service, you understand the significance of making a positive first impression and setting the tone for an exceptional customer experience. You're the front-line problem-solver and play a crucial role in building and maintaining a company's brand image. To land more job interviews for this role, you'll have to pay that same level of attention to your customer service cover letter.

Begin with a solid opening paragraph that will grab the reader's attention and distinguish yourself from other applicants. This section should briefly highlight your key strengths, skills, and accomplishments. If you're a recent graduate and lack experience, use specific examples of transferable skills you gained during college, such as time management, communication, and problem-solving. You can also showcase your academic achievements or any internship experience.

If you need help deciding what skills to include in your customer service cover letter, look at the job description. This will give you an idea of what the employer seeks in an applicant. Common skills required for customer service include patience, active listening, attention to detail, and empathy. If these apply to you, incorporate them into your customer service resume and further explain how they relate to your suitability for the job in your cover letter.

Whether you're looking to craft an entry-level customer service representative cover letter or a customer service cover letter for a management role, our sample below can help you craft one that shows a hiring manager that you're the perfect candidate.

First Last Name

City, State, Zip | (555) 555-5555 | [email protected]

Month, 20XX

Human Resources Specialist

XYZ Company

City, State, Zip

Your customer service manager position advertised on Monster is an excellent fit to my qualifications.

During the past five years, I have been promoted to positions with increasing responsibility within ABC Company, serving as a customer service representative, acting supervisor and East Coast customer service manager (my current role). Throughout my tenure with ABC, I have built lasting customer relationships, salvaged key accounts, and strengthened customer loyalty.

Regarded as a proactive problem-solver and liaison between cross-functional business units and high-value client accounts, I am passionate about serving customers with excellence.

Achievement highlights:

• Rebuilt the East Coast customer service team from the ground-up. Instituted new training programs, accountability measurements and performance goals that led to record-setting gains in customer satisfaction scores¾from 85% in 20XX to 96% in 20XX.
• Averted the threatened loss of three multimillion-dollar accounts. Investigated and resolved billing discrepancies and rectified shipping delays to win back client trust. Worked with cross-functional teams to improve accounting and logistics processes to prevent future issues.
• Rolled out a new CRM system to allow for more personalized and customized service.

My customer service management experience is reinforced by a bachelor’s degree in communications, proficiencies in CRM database systems and fluency in Spanish.

I am confident in my ability to further the success of your customer service organization. Please call me on (555) 555-5555 or email [email protected] to arrange a meeting. I look forward to speaking with you.

Once your cover letter for a customer service job has helped you land a role, you need to know what you can expect to earn. The median salary for a general customer service representative is $31,379 a year, with a salary range of $24,555 to $43,161.

With more experience, you can advance to a customer service supervisor role and make a median salary of $39,962. If you're looking for a customer service manager position, your earning potential can be as high as $73,495.

Use Monster's Salary Tool to estimate better what you could make in your desired job and location. You can also see similar jobs such as office clerk and receptionist positions , how much they pay, and the skills you'll need to boost your value.

Highest Paying Industries and Locations

According to the U.S. Bureau of Labor Statistics (BLS), some of the top-paying industries for customer service representatives include oil and gas extraction, iron and steel mills manufacturing, postal service (federal government), and natural gas distribution.

Metropolitan areas on the east coast typically pay more for customer service roles. For instance, if you work in New York City, you can earn up to 17% more than the national average. Some of the highest-paying U.S. locations include:

• Phoenix, AZ
• New York, NY
• Los Angeles, CA
• Houston, TX

Explore all customer service representative jobs as well as other customer service jobs on Monster to find a role that fits your skills and professional background.

Your Customer Service Resume Deserves the Same Attention

Now you know how to write a compelling customer service cover letter, check that your whole application is top level. Contact the writing experts at Monster Resume Services to help you make a positive impact with recruiters and open more doors. They'll format your resume with a modern, professional look, incorporate targeted keywords and showcase your unique selling points. They’ll also enhance your cover letter to increase your chances of landing an interview.

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5 Customer Service Cover Letter Examples for 2024

• Customer Service (CS) Cover Letter
• CS Representative
• CS Specialist
• Bilingual CS Support
• Write a CS Cover Letter
• CS Cover Letter FAQs

Customer service roles encompass much more than answering queries; they blend sales, technical support, administration, and problem-solving, serving as a crucial bridge between a company and its customers.

Your role is crucial in achieving company objectives, resolving disputes, and ensuring customer satisfaction. Recognizing the value of your role, you’ve carefully prepared your  customer service resume  and completed your job application. Now, creating a cover letter is the final hurdle.

Writing a great cover letter with each application can be challenging. To assist, we’ve developed five customer service cover letter examples and AI cover letter generator to help you create a compelling cover letter that reflects your achievements and land you the job.

Customer Service  Cover Letter Example

USE THIS TEMPLATE

Microsoft Word

Google Docs

Block Format

Why this cover letter works

• Even if you have minimal experience, leverage your skills and relate them to the responsibilities in the  customer service job description .
• Kai discusses how he went above and beyond to start two new initiatives,  tying back to the job description’s requirements for candidates to resolve conflicts, answer questions, and troubleshoot future obstacles .
• Avoid cramming all you learned at one position into one paragraph, and keep each paragraph focused on one achievement. 
• If you have limited experience, you can have multiple paragraphs about the same job but different accomplishments. 

Level up your cover letter game

Relax! We’ll do the heavy lifting to write your cover letter in seconds.

Customer Service Representative Cover Letter Example

• Don’t leave out any skill that you’re an expert at! Mention how you’ve used each for making marginal differences to provide the best customer support in your customer service representative cover letter.

Customer Service Specialist Cover Letter Example

• It’s also a great idea to start your customer service specialist cover letter with an understanding of how important this role is in a progressive field such as wireless technology service.

Customer Service Manager Cover Letter Example

• If you can,  include details about your experience that tie into something the company values.  Even if your past positions aren’t a perfect fit, find a way to include it in the close or the introduction of your customer service manager cover letter. 
• If the company values teamwork, for example, mention your time serving with a tight-knit team for a family-owned entertainment group.
• Find a way to marry your past accomplishments with the requirements or values in the job description. 

Bilingual Customer Support Cover Letter Example

• If your experience doesn’t match what’s listed in the job description,  shoot instead for the company’s overall values and how you’ve lived them out.
• Incorporating tidbits like these can make a meaningful impact.
• Do your best not only to relate to the job or mission but also to the company. Have you benefited from their services? Been on the receiving end of their customer service efforts? Heard positive things about them? 

Customer Service Resume

Need a resume to pair with your customer service cover letter?

or download as PDF

3 Steps to Your Best Customer Service Cover Letter

You don’t have to be a New York Times bestselling author to write a stellar cover letter. You’re already a skilled communicator who can hold your own in the diciest of situations. Instead of viewing your cover letter as literature, view it as a business discussion. Both rely on research, information placement, and equal participation, all of which you excel at. 

Use the following steps to guide your writing process so you can write your best cover letter yet. 

Step 1: Research the company and role

As the saying goes, “doing the easy thing isn’t always right, and doing the right thing isn’t always easy.” It’s not hard to write a bland cover letter that you can submit to any job you apply for, but will it get you the job? Instead of doing the easy thing, take the time to research the company and incorporate those findings into each cover letter you submit. 

By tailoring your letter to each job, employers will feel you genuinely want to work for them. Of course, just stating the company’s mission statement isn’t enough; demonstrate that your past roles and current values align with their mission, values, and/or vision. If you can prove you’ve already furthered a similar mission at a different business, they’ll feel more confident you can do the same for them.

You should also address the company’s job description. The qualities and responsibilities listed there should guide your focus. For example, if they need someone to assist clients with legal paperwork, talk about your experience as a receptionist at a law firm. Know what the company needs, and speak to your experience that addresses those needs.

Step 2: Be specific about your achievements

Companies don’t ask for cover letters just so they can read your resume all over again (or fall asleep). A cover letter should complement your resume but not repeat it. 

Think of your customer service cover letter as a story. It should summarize the best parts of your professional experience. As human beings, we’re drawn to stories, and it’s hard to argue with one that expertly outlines your qualifications. 

Enrich your cover letter with details and personal touches that your resume can’t accommodate. This is your chance to highlight your personality as well as your credentials.

Moreover, this is the perfect opportunity to explore your achievements further. You’re not limited to short bullet points, so use the extra space to explain why your achievements should matter to the company. Below, we’ve shared two examples that tell the candidate’s stories and highlight their achievements.

Despite this success, my team and I still faced inquiries regarding technical topics we could not cover in a single appointment. So, we partnered with the department of electrical engineering to host monthly Tech Talks—community forums that answered questions relating to specific topics as chosen by the public.

Creating a compelling story can—and absolutely—should start right out of the gate with your introductory paragraph:

I grew up volunteering with the Red Cross in my home country of Czechia, and I want a career that will allow me to help others through my work and support my volunteer efforts to give aid where needed most. With four years of customer service experience and prior knowledge of airline procedures, I look forward to strengthening your humanitarian efforts and making your customer service dreams take flight.

Step 3: Send the right message

As a customer service professional, you know that delivery is everything. No matter how amazing the content, your cover letter needs to sound enthusiastic but professional and never arrogant. It should also be aesthetically pleasing and easy to read.

If that sounds like a lot, don’t worry! Start by narrowing it down to a page. This will help you showcase only your most relevant experience. Then you can make other revisions for content, word choice, and tone. 

And don’t forget to review your cover letter for grammatical and punctuation errors several times during this process—it’s easy for minor mistakes to slip through the cracks!

Start by narrowing it down to a page. This will help you showcase only your most relevant experience.

If you’re wondering if your cover letter hits the right notes, have a trusted co-worker review it. They’re more likely to catch errors, and they can offer help if you’re struggling with content. But most of all, a fresh perspective helps you see your cover letter in a new light, which can guide you to insightful revisions.

Setting Up the Framework for Your Customer Service Cover Letter 

Starting your cover letter can be as nerve-wracking as making cold calls. Give your nerves a rest with our outline that includes everything you need and nothing you don’t.

How to start a customer service cover letter

Your contact info:  Using a template? Fill in your name, email, number, and location (city and state) so your employer knows how to contact you. Some companies also like to view your LinkedIn profile, so include it if you can.

• Formatting:  Tempting as it is, leave your name out of your address  if you’re using a block format . Although it might look more like a letter that way, it’s unnecessary as your name will appear in the signature line.

Date:  Adding a date helps the recruiter better organize job applications, and it can help you keep track of when you applied. Always change the date to the day you submit your application.

• Formatting:  Write out the full date with the month and day, e.g. January 5, 2023.

Inside address:  Although it can feel weird to include the company’s address in a virtual letter, it’s a good first impression. Not only does it look professional, but it also indicates you’ve done your research to find their information.

Include the recruiter’s name, title, the company’s name, and address, just like you would for a physical letter. It might be a struggle to find the company’s address, so you may need to scour LinkedIn, Facebook, Glassdoor, and other sites. A quick LinkedIn search usually works to find the recruiter’s name and title.

Greeting:  A good greeting is imperative in any business situation, including a cover letter. When addressing the employer, use formal language that is still somewhat modern. 

For example, an enthusiastic “Hi!” won’t fly when you’re applying to big companies like Boeing, but a “To Whom It May Concern” is formal but dated (and impersonal). 

Your best bet is to stick to the old classic, “Dear Ms. or Mr. Lastname.”

• Formatting:  Business letters typically use a colon after “dear,” but there is some debate about using a colon instead. We’d suggest sticking to a colon unless the company is more casual (like an indie video game developer or a family pizzeria).

How to write your customer service cover letter

Body:  This is where your story comes to life. Include three to four paragraphs that state your interest, credentials, and enthusiasm for future discussion. 

• Formatting: Make sure your document is single-spaced but double-spaced between paragraphs. 

Opening paragraph:  Most cover letters start with openers that are either over-eager, vague, or boring. (“My name is…” “I am applying for…”) Oftentimes, they’re just as generic as this one: 

The bilingual customer support position with Soarin’ Airlines sounds like a great fit for my experience. I have been a customer service representative for several years, so I have the know-how to make your company thrive.

It’s not impolite, but it’s not exciting or personal. This example, however, will be way less likely to put a recruiter to sleep: 

Blackboard’s commitment to innovation and high performance has created an educational system that is unique, engaging, and user-friendly. After using Blackboard for years as a student, I am eager to serve in the bilingual customer care position to resolve user inquiries, build brand loyalty, and ensure a smooth technological experience for all customers.

You can tell this applicant is eager and experienced, but they also sound professional and polite. It grabs the recruiter’s attention and motivates them to keep reading. 

Don’t worry too much if your opener doesn’t sound perfect. Write a few test openers until you’ve written one you like (or combine your testers to create one polished whole). It may take some time, but it’s worth it to start your cover letter on the right foot.

Paragraphs 2-3:  Your opener has successfully gotten the recruiter to keep reading, so now you need to provide evidence that hiring you is a smart choice. Focus on one definitive accomplishment per paragraph to make the most impact.

It’s tempting to slip in more details about why you’re the best candidate, but it will result in a bloated, cluttered letter. Instead, hone in on one accomplishment you can maximize: 

As a customer support representative at Soarin’ Airlines, I provided end-to-end quality customer service and built lasting relationships between Soarin’s customer service team and our customers. Through my efforts, we experienced higher customer interest and engagement levels than in the past five years. By the end of my time there, our client base had grown by 8 percent and our churn rate dropped to 3 percent. 

Although this candidate could have gone on about how they served customers and improved procedures, they focused on how building relationships led to positive growth. 

This is a great example to demonstrate how you can highlight one aspect of the job description and how you’ve upheld and exceeded quality standards at previous jobs.

Closing paragraph:  Many cover letters struggle with ending well. It’s all too easy to sign off with a quick “thank you for your time” and nothing else. Instead, leave the recruiter excited to follow up with you soon. Don’t leave them dozing off with a closer like this: 

Thank you for your time, and please consider me for this position.

A good closing statement finishes the conversation but promises more: 

I appreciate you considering my application, and I would love to speak with you further about how I can help empower teachers and students to open doors they never thought possible with Blackboard’s tools and my bilingual communication and care.

How to end a customer service cover letter

Signature:  If you didn’t already say “thank you” in the closing paragraph, do that here. Then sign off with a professional goodbye and your signature. 

Kai Yamashiro

• Formatting:  If you’re presenting any hard copies of your customer service cover letter, quadruple space so you have room to sign your name in blue/black ink. 

Enclosure(s):  This step is frequently overlooked, but it helps recruiters keep track of what you’ve supplied and what documents they need to read. Usually, this includes the job application and your resume, although some businesses may need you to provide professional certificates. 

Enclosures:  Resume Application

• Formatting:  Watch the form of “enclosure” —use the singular for just your resume, but use the plural if you’re submitting more documents. 

Are You Ready for Your Next Customer Service Role? 

Finally, congratulate yourself for writing an amazing cover letter, but remember you also need to  write a good resume . Your resume and cover letter are both vital for securing your next customer service role, so take the extra time to ensure both are updated and complete.

Writing a professional resume that stands out can be hard, so if you’re wrestling with it, our  resume tips  and  free resume examples  will steer you in the right direction. 

We also have  modern resume templates  to make your resume picture-perfect for any customer service position, and you can even edit this customer service resume now. 

No matter what position you’re seeking in customer service, use our tools to help you land your ideal customer service job. Start  building your resume  and cover letter today to get the job of your dreams. The upfront work is real, but the payoff will be well worth it!

When working with customers, you likely connect with their key pain points or try to relate on a more personal level, such as the objectives they’re trying to achieve by purchasing a product. Do the same in your cover letter. Try connecting to the company’s mission, or explain why you’re passionate about helping customers solve common problems in their industry. For instance, if you’re applying to a cell phone service provider, you could explain how you understand the frustrations of having phone issues and want to help others in a relatable position.

You should create a unique cover letter along with a customized customer service resume for every position you apply to. Every business provides service in unique ways with varying technologies and tools they deploy. For instance, one company may emphasize managing phone lines, whereas another company may take a more digital approach emphasizing email claims and virtual chat systems.

If you can reach out to the hiring manager via email or professional platforms like LinkedIn, following up within 48-72 hours after sending a cover letter can help you stand out. It’s the same way you might follow up with a customer to ensure their problem was handled correctly. It shows some extra effort and that you care about the position. Just ensure you stay professional and keep your message brief, quickly re-emphasizing your interest in the role.

Customer Service Cover Letter Examples & Templates

• 30% higher chance of getting a job‡
• 42% higher response rate from recruiters‡

Our customers have been hired at: * Foot Note

Excellent customer service is vital for companies that want repeat business. Research by HubSpot showed that 93% of customers are likely to return if they received above-par service,  and in a recent study by Zendesk, more than half of respondents said they would consider taking their business elsewhere after one bad customer service experience. 

It’s not surprising, then, that customer service professionals are highly valued in most companies and organizations, including banks, retail establishments and government agencies. 

Jobs in this field can be competitive, but we can help you write a cover letter to pair with your resume and outshine the competition to get a great customer service job.

We’ll help you build a cover letter and create a professional customer service resume or CV to accompany it. Plus, we offer some great administrative resume examples and CV examples to help you get started on your way to a great job! 

Cover letter examples for top customer service jobs

Customer service agent cover letter.

• Customer Service Representative

Customer Service Specialist Cover Letter

More customer-service cover letters by job title.

• Customer Care Representative Cover Letter
• Customer Service Advisor Cover Letter
• Customer Service Coordinator Cover Letter
• Customer Service Manager Cover Letter
• Room Attendant Cover Letter
• Service Advisor Cover Letter
• Service Coordinator Cover Letter
• Team Lead Cover Letter
• Usher Cover Letter

Resume examples for top customer service jobs

• Customer Experience Manager Resume
• Customer Service Assistant Manager Resume
• Call Center Representative Resume
• Customer Service Advisor Resume
• Banking Representative Resume
• Summer Camp Counselor Resume
• Call Center Team Leader Resume
• Work At Home Agent Resume
• Customer Relationship Officer Resume
• Customer Service Supervisor Resume
• Call Center Quality Analyst Resume
• Client Service Specialist Resume
• Customer Service Student Resume
• Director Of Member Services Resume
• Customer Success Manager Resume
• Call Center Manager Resume
• Camp Counselor Resume

CV examples for top customer service jobs

• Customer Service Manager CV
• Customer Service Executive CV
• Customer Service Officer CV
• Customer Service Supervisor CV
• KYC Analyst CV

Our customer reviews say it best

Say hello with the best cover letter.

Use our cover letter examples as inspiration to write a perfect cover letter with our Cover Letter Builder. We guide you through each section of your cover letter and provide expert phrases you can include in just a few clicks.

Customer service cover letter FAQ

What qualifications do employers look for in customer service.

Although a bachelor’s degree is not always required for jobs in customer service, having one will give you an edge over the competition for most jobs in the industry. Soft skills are invaluable in this field, especially:

• Interpersonal skills
• Problem-solving 
• Active listening
• Negotiation
• Flexibility
• Time management
• Collaboration

Why should I use customer service cover letter examples?

Customer service cover letter examples are a great way to get ideas for crafting your own customer service cover letter. They can inspire you when choosing a customer service cover letter template to display your job-relevant qualifications.

What is the outlook for a career in customer service?

The United States Bureau of Labor Statistics estimates that there will be an average of 389,400 job openings every year in the customer service field through 2026.

How we reviewed this article

Since 2013, we have helped more than 15 million job seekers. We want to make your career journey accessible and manageable through our services and Career Center’s how-to guides and tips. In our commitment to bring you a transparent process, we present our Editorial Process .

• United States Bureau of Labor and Statistics, Occupational Outlook Handbook
• HubSpot,” The Hard Truth About Acquisition Costs (and How Your Customers Can Save You)”

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Customer Service

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Kellie is a Certified Professional Resume Writer with 20+ years of experience in digital media and is passionate about helping job seekers navigate their careers. She earned a B.A. in English and writing from Temple University.

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Customer service representative cover letter templates

The importance of a customer service cover letter

How to title your customer service cover letter.

This will let potential employers know that you’re serious about the customer service position and it will help them find your letter when searching through applications.

Customer service cover letter title examples

What to write in a customer service cover letter.

Then, in the second paragraph, describe your skills and experience in customer service. Be specific and include examples of times when you’ve gone above and beyond for customers.

What to include in a customer service cover letter

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Email still remains one of the major customer service channels for a huge number of consumers. Check out our free customer service templates.

The article discusses the importance of email in sales and marketing with a potential return on investment of up to 4400%. Ready-made email templates for different occasions like sales introduction, prospect follow-up, loyalty programs, and customer birthday offer emails are featured. Reminder email templates for trial expiration, renewing subscription, and overdue payments are also discussed. Survey email templates, including tips for gaining customer feedback, and examples of bad email practices with tips for writing effective business emails are included as well.

Create attention-grabbing promotional emails with clear subject lines and compelling content. Use a mix of content types, personalize, and track success for effective campaigns.

Checklists for various business needs, from call centers to marketing and customer service. Ensure compliance and success with these detailed guides.

You will be in Good Hands!

Customer Service Cover Letter Example

A good cover letter will show hiring managers that you understand exactly what they need from their customer-facing teams and boosts your chances of being invited in to interview for a customer service job . If you need help writing your customer service cover letter, you've come to the right place.

Think about it from the hiring manager’s perspective. They’ll be scanning a whole stack CVs and cover letters for evidence of communication skills, the ability to empathise and proof that applicants can resolve problems under pressure – all essential requirements for any job in the sector. Therefore, your cover letter needs to show that you have these qualities in abundance.

We’ve put together our customer service cover letter example to provide you with a free template to set you on the right path.

Guidance for Writing a Cover Letter for Customer Service Positions

Here are our top tips for writing a cover letter that proves you have what it takes to solve customer issues fast and efficiently.

Think about the qualities that make you a great customer service assistant

Working in customer service is about strong communication, being able to resolve problems under pressure (and sometimes dealing with upset individuals), as well as being friendly and organised. Whether you’ve worked directly in customer service roles before or have relevant experience from a different industry, it’s always a good idea to start thinking about what skills and qualities you have that would support your application.

Think about what motivates you too – perhaps it’s the satisfaction gained from solving someone’s issues, or that you enjoy the camaraderie of working in a call centre – whatever it is, taking the time to think about what drew you to the sector in the first place is a good idea. List the reasons out and that will form the skeleton of your cover letter.

Think about what attracts you to this company in particular

One of the best ways of avoiding writing a generic cover letter is to explain why you want to work for that company in particular. Do a little research into who they are and what they do – visit their website’s ‘about us’ page and look at any awards they’ve won. This will tell you more about who they are and what they’re like.

Say the role is for a utilities company that offers reduced prices for the disabled – mention in the cover letter that you’d love to work for a business with such a strong sense of corporate social responsibility. Or perhaps it’s for a fast-growing start-up with a food delivery app – cite your interest in and understanding of the latest tech and the start-up’s trajectory.

Work out why you want to work there, and the rest will follow.

Draw on your customer service experiences

Take some time to study the job ad thoroughly and look again and take stock of the required skills and experiences. Sometimes these will be listed out in bullets, other times it will be buried in a paragraph of text. In either case, work out what the hiring manager wants to see in their next employee, then think of relevant examples to show how you match up to their needs.

If this is your first customer service job, the trick is to think about your transferable skills . Perhaps you’ve previously had a Saturday job in retail – there are plenty of parallels between that job and the one you’re applying for, from dealing with stressed customers to a logical approach to problem solving.

For more experienced customer service staff it’s about stressing the most important accomplishments relevant to the role. Say you’re aiming to move up in your career to a management position. It’ll be important to find at least some examples of how you’ve managed others – perhaps you stepped into a supervisor role when the shift manager called in sick and really enjoyed it.

Training and qualifications

Your cover letter is a good place to highlight any relevant training or qualifications you’ve received. Perhaps you’ve received a certificate from a course at the Institute of Customer Service – this kind of qualification will really mark you out. Or perhaps you speak a second language, making you invaluable today’s international business environment – definitely a skill to highlight.

Show your personality and ambitions

The most successful customer service employees are highly organised and have a friendly, ‘human’ attitude, so make sure this comes through in your cover letter. Discuss how you build great relationships with colleagues and customers. The hiring manager won’t know this unless you state it, so don’t be shy! Also, highlight any awards you’ve won - perhaps you were recognised for getting the best feedback from customers – that should certainly be included in your cover letter.

It’s also sensible to mention your personal ambitions too, where relevant. If you’re applying for a role at a fast-growing company, definitely mention your desire to be involved in helping the company grow and developing your role to take on more responsibilities. Ambitious companies want ambitious staff.

Joe Wilson 25 Manor Street Leeds LS4 2PJ [email protected] 07785 467 731

Callum Anderson Sprint Deliveries 28 The Call Leeds LS1 1RU

Re: Application for Customer Service role

Dear Mr. Anderson,

I am writing to apply for the Customer Service position at Sprint Deliveries that I saw advertised on Monster.co.uk, and to explain why I think I would be the right candidate for this role. With three years’ experience in customer service positions at delivery companies in West Yorkshire, I believe I have what it takes to provide your customers with the excellent service they expect.

Sprint Deliveries has a reputation as the best and fastest delivery business in the region and I am keen to work for such an ambitious and dedicated team. With my previous experience at Bedex and EHL, I have gained significant exposure to how the delivery industry works and have experience dealing with common customer service issues. I am now ready to take on a more challenging role and was excited to see your job advertised online.

I get a huge amount of personal satisfaction from helping resolve delivery issues for customers, serving as a friendly, human face for the business and working with them to find the optimal solution. I fully understand that a late delivery can affect someone’s business or even ruin a birthday, and so I constantly strive to provide the best, fastest solution for my customers. My commitment to this level of service is demonstrated by my completion of two in-house training sessions at my current job, both helping to make me a better customer service professional. This dedication to customer service was recognised by my last employer who gave me an award for ‘going above and beyond’ for customers in 20xx.

I am enthusiastic to continue developing my career in delivery industry customer service and believe a fast-growing industry leader like Sprint Deliveries is the perfect environment in which to do that.

Thank you for taking the time to consider my application. I look forward to hearing from you soon.

Yours sincerely,

Download our free customer service cover letter template in Word.

Find Jobs Faster

When your customer service cover letter and CV are properly polished, take the initiative and upload your CV to Monster for free. When you make it visible to recruiters, they can contact you with appropriate job opportunities. This can considerably trim the amount of time you spend looking for your next job.

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