customer service clerk description for resume

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Customer Service Representative Job Description

4 min read · Updated on September 02, 2021

In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume.

By reviewing job description examples for customer service representatives, you'll be able to identify what technical and soft skills , credentials, and work experience matter most to an employer in your target field.

Customer service representative job description

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

Customer service representative duties:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail, or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Compile reports on overall customer satisfaction

Read from scripts

Handle changes in policies or renewals

Customer service representative requirements:

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

Customer service representative skills & proficiencies:

Customer Service Skills

Product Knowledge

Quality Focus

Market Knowledge

Documentation Skills

Listening Skills

Phone Skills

Resolving Conflict

Negotiation

Positive Attitude

Attention to Detail

People Oriented

Problem Solving

Organizational Skills

Adaptability

Ability to Work Under Pressure

Computer Skills

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Customer Service Clerk Resume Examples and Templates

This page provides you with Customer Service Clerk resume samples to use to create your own resume with our easy-to-use resume builder . Below you'll find our how-to section that will guide you through each section of a Customer Service Clerk resume.

What do Hiring Managers look for in a Customer Service Clerk Resume

• Communication Skills : Clear and effective communication with customers to understand their needs and provide assistance or information.
• Problem-Solving Abilities : Aptitude to address customer inquiries, complaints, and requests promptly and courteously.
• Patience and Empathy : Ability to listen actively and empathize with customers' concerns while maintaining a positive attitude.
• Attention to Detail : Thoroughness in accurately recording customer information, orders, and interactions.
• Team Collaboration : Willingness to collaborate with colleagues and other departments to resolve customer issues and improve overall service delivery.

How to Write a Customer Service Clerk Resume?

To write a professional Customer Service Clerk resume, follow these steps:

• Select the right Customer Service Clerk resume template.
• Write a professional summary at the top explaining your Customer Service Clerk’s experience and achievements.
• Follow the STAR method while writing your Customer Service Clerk resume’s work experience. Show what you were responsible for and what you achieved as a Customer Service Clerk.
• List your top Customer Service Clerk skills in a separate skills section.

How to Write Your Customer Service Clerk Resume Header?

Write the perfect Customer Service Clerk resume header by:

• Adding your full name at the top of the header.
• Add a photo to your resume if you are applying for jobs outside of the US. For applying to jobs within the US, avoid adding photo to your resume header.
• Add your current Customer Service Clerk position to the header to show relevance.
• Add your current city, your phone number and a professional email address.
• Finally, add a link to your portfolio to the Customer Service Clerk resume header. If there’s no portfolio link to add, consider adding a link to your LinkedIn profile instead.
• Bad Customer Service Clerk Resume Example - Header Section

Caitlyn 696 Rock Maple St. South Lyon, MI 48178 Marital Status: Married, email: [email protected]

• Good Customer Service Clerk Resume Example - Header Section

Caitlyn Bray, Lyon, MI, Phone number: +1-555-555-5555, Link: linkedin/in/johndoe

Make sure to add a professional looking email address while writing your resume header. Let’s assume your name is John Doe - here is a formula you can use to create email addresses:

• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]
• [email protected] - [email protected]

For a Customer Service Clerk email, we recommend you either go with a custom domain name ( [email protected] ) or select a very reputed email provider (Gmail or Outlook).

How to Write a Professional Customer Service Clerk Resume Summary?

Use this template to write the best Customer Service Clerk resume summary: Customer Service Clerk with [number of years] experience of [top 2-3 skills]. Achieved [top achievement]. Expert at [X], [Y] and [Z].

How to Write a Customer Service Clerk Resume Experience Section?

Here’s how you can write a job winning Customer Service Clerk resume experience section:

• Write your Customer Service Clerk work experience in a reverse chronological order.
• Use bullets instead of paragraphs to explain your Customer Service Clerk work experience.
• While describing your work experience focus on highlighting what you did and the impact you made (you can use numbers to describe your success as a Customer Service Clerk).
• Use action verbs in your bullet points.

Customer Service Clerk Resume Example

Customer Service Clerk

• Welcome customers promptly and address their inquiries thoroughly to optimize service opportunities and enhance sales.
• Aid customers in choosing merchandise and services that best suit their needs, based on an assessment of their objectives.
• Cultivate loyal clientele through friendly service and follow-up after sales or acquisition of new services.
• Processed 70 orders from local distributors and members, accepting cash, checks, royalty checks, and credit cards as payments daily.
• Assisted Herbalife members in properly placing orders at kiosks.
• Developed team communications and information for certain meetings.
• Provided primary customer support to internal and external customers in a fast-paced environment, recommending products and suggesting alternatives if preferred items were unavailable.
• Compiled customer feedback and recommended service delivery improvements to management.
• Provided useful product guidance to assist customers with buying decisions.
• Balanced cash in register drawer at the beginning and end of each shift and entered customer data into the CPU system.

Customer Service Clerk and Cashier Resume Example

Customer Service Clerk and Cashier

• Managed order taking, inventory, and return processing.
• Provided exceptional customer service by addressing inquiries, complaints, and other needs.
• Balanced check register, counting all money at the end of the day or shift, and managing personal till.
• Owner of the grocery store received a letter and phone call.
• Entered orders into the VDU system and managed telephone inquiries and postal queries.
• Addressed complaints and performed general office tasks such as filing, faxing, and photocopying.
• Monitored stock levels, initiated new stock orders, and facilitated order picking.
• Conducted error checks and managed stock allocation processes.

Top Customer Service Clerk Resume Skills for 2023

• Customer service principles
• Effective communication skills
• Active listening
• Problem-solving skills
• Conflict resolution
• Patience and empathy
• Product knowledge
• Service knowledge
• Complaint handling
• Order processing
• Billing and invoicing
• Payment processing
• Returns and exchanges processing
• Refunds processing
• Sales support
• Appointment scheduling
• Reservation management
• Call handling
• Email communication
• Live chat support
• Social media support
• Multitasking
• Time management
• Prioritization
• Data entry accuracy
• CRM software usage (Customer Relationship Management)
• POS system usage (Point of Sale)
• Ticketing system usage
• Inventory lookup and management
• Shipping and tracking assistance
• Knowledge base utilization
• FAQ management
• Upselling and cross-selling techniques
• Script adherence (if applicable)
• Policy and procedure knowledge
• Compliance with company guidelines
• Troubleshooting technical issues
• Language proficiency (if serving multilingual customers)
• Cultural sensitivity
• Teamwork and collaboration
• Training and onboarding of new employees
• Continuous learning and skill improvement
• Adaptability to changing customer needs
• Crisis management
• Feedback collection and analysis
• Reporting and documentation
• Performance metrics tracking
• Customer satisfaction measurement
• Professionalism in behavior and appearance
• Conflict escalation to higher management

How Long Should my Customer Service Clerk Resume be?

Your Customer Service Clerk resume length should be less than one or two pages maximum. Unless you have more than 25 years of experience, any resume that’s more than two pages would appear to be too long and risk getting rejected.

On an average, for Customer Service Clerk, we see most resumes have a length of 2. And, that’s why we advise you to keep the resume length appropriate to not get rejected.

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Customer Service Clerk Resume Samples

A Customer Service Clerk is accountable for resolving complaints and providing assistance to give a pleasant customer experience. A well-drafted Customer Service Clerk Resume highlights the following duties – recording requests of customers and routing to appropriate departments, resolving billing issues and identifying the source of problems, answering customer’s question and providing related information, recording payments and collecting revenues, ensuring timely delivery of products to customers, and recommending necessary changes to customers to provide better experience.

Some qualities which an employer will look forward in a resume are – the ability to multitask, conflict resolution skills, basic math proficiency, dedication to quality, communication skills and the ability to resolve problems in a timely manner. The candidate should also have a passion to stay tuned with customer service responsibilities. Formal education to the extent of a high school diploma or GED is the only requirement for this job.

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• Customer Service
• Customer Service Clerk

Customer Service Clerk Resume

Objective : Customer Service Clerk with 6+ years of experience in Ensuring products are within code date and stock is properly rotated, and also Cleaning shelves, displays, equipment, pumps, and station inside and outside by dusting, sweeping, removing garbage and using cleaning products.

Skills : Microsoft Office, Writing, Scientific Research.

Description :

• Answered calls addressing customer inquiries, solving problems, and providing new product information.
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described products to customers and accurately explained details and care of merchandise.
• Earned management trust by serving as a key holder, responsibly opening, and closing the store.
• Communicated with vendors regarding back order availability, future inventory, and special orders.
• Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
• Bagged, boxed, or gift-wrapped sold merchandise per customer's request.

Customer Service Clerk I Resume

Objective : Qualified Customer Service with 5+years in fast-paced customer service environment. Personable and professional under pressure. Very driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Friendly Sales Associate adept at working in diverse retail and customer service environments.

Skills : Powerpoint, Microsoft Office, SAP, Kaizen, Office Equipment.

• Maintained store displays and signage to match company standards and accurately reflect weekly sales.
• Reacted to all concerns of customers quickly with a sense of importance.
• Communicated information regarding product availability, ingredients and nutritional information.
• Possessed detailed knowledge of company products and store layout.
• Fluent in both Up-Selling and Suggestive-Selling promotional merchandise.
• Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
• Cash checked, money orders, and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

Customer Service Clerk/Supervisor Resume

Objective : Seeking a job that will best utilize my computer knowledge, accounting skills, organizational abilities and with a background of four years of customer service experience.

Skills : Customer Service Skills, Warehousing, Retail Sales.

• Monitored checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
• Stocked shelves, and mark prices on shelves and items.
• Computed and recorded totals of transactions.
• Offered customers carry-out service at the completion of transactions.
• Processed merchandise returns and exchanges.
• Established or identified prices of goods, services, or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Headline : Customer Service Clerk professional with 11 years experiences interacting with the public. Highly qualified in service-based, hospitality positions requiring an emphasis on customer satisfaction in a fast-paced environment. Strong team player and leader. A proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with an ability to learn new procedures quickly.

Skills : Microsoft Office, Planning Skills, Reporting Skills.

• Committed to the assistance and support of others while maintaining a cheerful and helpful attitude.
• Built rapport with customers through effective and precise communication.
• Answered dealer inquiries concerning the Kroger policies and products.
• Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bills.
• Built rapport and trust quickly with clients and colleagues.
• Interfaced with customers and brokers on a daily basis.
• Involved in all aspects of customer service including solving problems, establishing and accessing customer accounts, and performing credit evaluations.

Customer Service Clerk/Front Desk Resume

Headline : Able to gather facts from a variety of sources and derive keen insights from disparate pieces of information. Knowledgeable of college counseling and the specific levels of academic performance. Creative and able to produce programs that will secure new students for the University and ensure academic success. Demonstrated ability to conduct assessments.

Skills : Customer Service, Clerical Skills, Planning Skills.

• Entered in timesheets and vacation hours for payroll Cashed checks and paid vendors.
• Processed money orders, MoneyGram's, and bill payments.
• Addressed and resolved customer complaints.
• Count out the register drawer at the beginning and ending of each shift.
• Performed inventory of cigarettes and other tobacco products twice daily.
• Assisted in taking full store inventory on a quarterly basis.
• Coordinated and managed demanding workflow activities such as opening and sorting mail and faxes and answering multiple phone lines.

Sr. Customer Service Clerk Resume

Summary : An enthusiastic self-starter with strong communication skills. Proven achiever, processing unique computer skills required to assist customers and improve customer experiences. Adheres to customer service procedures Ability to organize, multi-task and problem solve in a variety of settings. Computer literate with Microsoft Word, Excel, PowerPoint & Outlook. Experience in agendas and meeting planning.

Skills : Management Staff of 6 Retail, Planning Skills, Communication Skills.

• Provided excellent customer service and assisted them with their shopping selection upon request, bag groceries, and carry out.
• Retrieved shopping carts and performed price checks to verify grocery prices.
• Checked prices for other employees and customers as requested.
• Assisted the checker in bag groceries, using plastic or paper bags at customer's request.
• Periodically patrolled parking lot and inside areas of the store for shopping carts and ensured clean maintenance.
• Volunteered to provide well-mannered customer service by greeting, smiling, thanking, and bag or wrapping purchases and assisting with carryout for customers.
• Assisted customers by obtaining items from shelves, freezers, coolers, bins, tables, or containers or directing them to the appropriate location.

Customer Service Clerk/Ticket Agent Resume

Objective : Responsible for Reading and recording totals shown on cash register tape and verifying against cash on hand, and also Quoting a price and describing features of items for which money is received.

Skills : Customer Service Skills, Dependable, Computer Skills, Microsoft Office.

• Arranged for repairs and replacement of defective items covered by warranty.
• Reviewed orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• Prepared invoices and shipping documents.
• Answered customers' telephone, mail, and in-person inquiries and directed customers to the appropriate sales areas.
• Resolved customer complaints and requests for refunds, exchanges, and adjustments.
• Adjusted inventory records to reflect product movement.
• Verified Customer and order information for correctness, checking it against previously obtained information as necessary.

Customer Service Clerk II Resume

Objective : Looking to start a new chapter of my life with my degree in Corporate Communication. Supervising and managing seems to be a calling for me with my willingness to work hard and make fellow employees feel comfortable around me. I've looked very forward to starting a career and bringing a positive change to whatever field I end up in.

Skills : Customer Service Skills, Communications, Data Entry, Accounting, Analytical Skills, Negotiation, Microsoft Office.

• Received payment by cash, check, credit cards, vouchers, or automatic debits Issue receipts, refunds, credits, or change due to customers.
• Assisted customers by providing information and resolving their complaints.
• Established or identified prices of goods and tabulate bills using calculators, cash registers, or optical price scanners.
• Sold tickets and other items to customers.
• Maintained clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
• Obtained bags and paper towels and supplies to designated sources.
• Answered customers' questions, and provide information on procedures or policies.

Summary : To obtain a Customer Service Clerk position in the medical field, as a home health aide/caregiver to utilize my years of experience in the following areas: maintaining a clean home, providing an expected appearance related to good hygiene, and a balanced diet. I have experience with cleansing catheters, feeding tubes; feeding and flushing, also administering medication through the pic line.

Skills : MS Office, Planning SKills, Customer Service.

• Greeted and assisted customers in locating merchandise.
• Received inventory and stocked it on the sales floor.
• Inventory preparations, cycle counts, and placing sufficient store orders of merchandise.
• Processed the development of photo orders, and made enlargements.
• Developed and created their own ideas on building a winning profitable 5 Star endcaps and displays.
• Knowledgeable with updating schematics, planograms, and store development resets.
• Politely assisted customers in person and via telephone.

Customer Service Clerk/Cashier Resume

Headline : A Customer Service Specialist with a focus on greeting clients while maintaining a time-sensitive workflow operating electronic and non-electronic cash control systems. Strength in front-line operations utilizing strategic sensibility in directives for client's needs. Adept in problem-solving while remaining pragmatic and focused.

Skills : Microsoft Word, Management Skills, Customer Service.

• Provided Customer Support for Giant to customers; resolve issues as appropriate.
• Greeted customers in a polite and friendly manner.
• Assisted customers in signing up for store reward programs and applying for store gift cards.
• Answered customers' questions and gave information as needed.
• Issued receipts, refunds, credits, or changes due to customers.
• Utilized scanners and cash registers to calculate purchased items.
• Processed sales with cash, credit cards, or other types of payment.
• Counted cash in the register at the beginning and end of the shift.

Table of Contents

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5 Amazing customer service clerk Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, customer service clerk: resume samples & writing guide, cecil richards, professional summary, employment history.

• Analyze customer feedback and provide insights on how to improve customer service
• Provide accurate information about products and services
• Develop customer service procedures and policies
• Keep records of customer interactions, process customer accounts and file documents
• Identify and recommend new opportunities for customer service improvement
• Prepare reports on customer service metrics
• Monitor customer service metrics and suggest changes to improve customer service

Do you already have a resume? Use our PDF converter and edit your resume.

Mark Thompson

• Resolve customer complaints via phone, email, mail or social media

Floyd Moore

• Monitor and analyze competitor activities
• Respond to customer inquiries and complaints in a timely manner
• Process orders, forms, applications and requests
• Develop and execute promotional activities
• Develop and maintain positive customer relationships
• Develop and implement public relations strategies
• Assist in the development of marketing and advertising campaigns

Not in love with this template? Browse our full library of resume templates

Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

customer service clerk Job Descriptions; Explained

If you're applying for an customer service clerk position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

customer service clerk

• Assisted customers in needs in person and via telephone
• Learned valuable customer service and phone manner skills
• Brew coffee and tea, and fill containers with requested beverages.Maintain sanitation, health, and safety standards in work areas.
• Prepare specialty foods such as sandwiches, side dishes, and specialty beverages, following specific methods that usually require short preparation time.
• Completed store opening and closing procedures and lead shifts
• Balanced and audited cash registers daily
• Oversaw employee breaks and schedules
• Addressed and resolved customer complaints.
• Assisted customers with needs via telephone/in person
• Processed exchange, refund, and purchase transactions
• Provided money order and Western Union services
• Satisfying each customer’s needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. 
• Accurately and efficiently operating the cash register.
• Providing various services at the customer service counter.
• Maintaining security and control of all funds in the cash register.
• Perform duties of floor monitor when one is not assigned to be on-duty. 
• Perform the duties of cashier and bagger when appropriate.
• Provide and assure excellent customer service
•  Goal oriented
•  Team player
•  Positively receive, obey, and carry out instructions.
• Managed customer checkout with outstanding customer service, balanced receipts and payments in cash registers during peak service hours.
• Cooked/prepared food and beverage items, such as sandwiches, salads, ice cream dishes and coffee, adhering to company mandated formulas.
• Performed routine cleaning duties such as sweeping, mopping, and washing dishes, to maintain sanitary facilities. 
• Cleaned, stocked and maintained food service and display equipment.

customer service clerk Job Skills

For an customer service clerk position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Data Analysis
• Quality Assurance
• Troubleshooting
• Computer Literacy
• Project Management
• Presentation
• Written Communication
• Social Media
• Risk Management
• Database Management
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management
• Supervisory.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Customer Service
• Supervisory
• Documentation
• Relationship Management.

How to Improve Your customer service clerk Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Ollie Ingram

Include your contact information and job descriptions, missing job descriptions lessens your chances of getting hired..

• Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
• Keep job descriptions short but don't just list your jobs.
• Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your customer service clerk Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Xaviera Adams

• Provide inaccurat information about product's and service's.
• Moniter custmer service metrixs and sugest changs to imporve custmer service.
• Deveop and implemnt publick relations strategys.
• Assist in the developement of marketting and advertizing campains.
• Develp and maintian positve costomer relatoinships.
• Respondd too customer inquiriees annd complaints inn a timelyy mannerr.
• Develp and implemnt public relation strategys.
• Prepere report's on customer service metirc's.
• Keeep recordss of custoomer interractions, proccess customer acounts annd filee documentss.

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history..

• When explaining gaps in your employment section, start by being honest.
• Elaborate on the gap and show that you never stopped learning.
• Explain and elaborate any gap in your work history by highlighting new skills.

customer service clerk Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer service clerk position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Esteemed Recruitment Team

I am a results-driven Customer Service Clerk with 11 years of experience in Advertising & Marketing & Pr. I am excited to submit my application for the Chief Customer Service Clerk role at DDB, where I believe I can make a valuable contribution to your team.

Throughout my life, I have been passionate about Brand Management and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Advertising & Marketing & Pr, has given me the opportunity to develop my skills in Research and Mentoring, which I am excited to apply to the role at DDB. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.

I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

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Customer Service Clerk Resume Sample

Get the job you've always wanted & get inspiration for your new resume with our free, carefully composed Customer Service Clerk resume sample. Download this resume example for free or try to redesign it using our professional resume maker.

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Customer Service Clerk Resume Sample (Full Text Version)

Alisa kauppila.

Results-oriented Customer Service Clerk with a proven track record of effectively communicating with clients, organizing and maintaining files, coordinating work schedules, and overseeing inventory management. Certified Office Manager with strong organizational abilities and a demonstrated ability to thrive in high-pressure environments. Currently seeking a challenging Customer Service Clerk position with a dynamic company that fosters growth and personal development opportunities.

Work experience

• Provided information and advice to customers, processed orders, prepared correspondence, and managed office supplies.
• Greeted office visitors, produced work schedules and assignments, and resolved customer account problems, ensuring exceptional customer experience.
• Prepared conference rooms, answered the phone, responded to emails, and collaborated with colleagues to enhance daily office operations efficiency.
• Maintained office inventories, ordered missing supplies, and performed other administrative duties as needed.
• Recognized by executives for outstanding performance.
• Achieved a GPA of 3.98, placing in the top 10% of the program
• Received the 2015 Academic Excellence Award
• Participated in Economics Society, Marketing Society, and Riding Society clubs and societies.
• Achieved High School graduation with Distinction, earning Grade 1 (A/excellent equivalent) in all four subjects.
• Recognized as the recipient of the 2012 Best Graduate Award.
• Engaged in extracurricular activities including Aerobics Society, Fitness Club, and Tennis Club.

Volunteering

Certificates.

Milan Šaržík, CPRW

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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Office Staff Customer Support Facilities Manager Call Center Operator Personal Assistant Sales Associate Client / Customer Relationship Manager Front Desk Receptionist Administration

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Customer Service Clerk Resume Sample

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Work Experience

• Process customer transactions quickly, accurately, and efficiently
• Understand and demonstrate safe work practices at all times to ensure a safe work environment
• Oversee component receiving, shipping and transfers
• Responsible for material receiving and cost performance for assigned areas
• Develop and implement procedures and systems to ensure material accuracy within 95% of records
• Develop standardized procedures to improve productivity and efficiencies of processes
• Correct errors and resolve customer complaints
• Oversee the cleanliness of assigned office
• Organize all files/reports and update as needed
• Identify customer needs, make suggestions, initiate and follow through with appropriate action needed
• Complete and process pickups and customer inquires per established procedures
• Maintain an invoice accuracy level of at least 97%
• Complete reports, surveys, and other special deals assigned by manager
• Cross train with customer service department such as large buying groups, customer file maintenance, backorders, samples, etc
• Use telephone etiquette
• Bag groceries efficiently and effectively
• Assist the cashier and customers in removing/placing merchandise inside of and from the bottom of the cart
• Retrieve bascarts from the parking lot and cart corral
• Clean restrooms and other areas of the store
• Empty trash and recycle bins
• Promote any current charitable promotions
• Understand and adhere to shrink guidelines as relating to the Front End Operations
• Strive to achieve Company's item per bag guidelines
• Conduct efficient and effective price checks

Professional Skills

• Computer skills, including Microsoft office, and excellent typing skills
• Knowledge, Skills & Abilities: Basic computer skills are required
• Strong problem solving, data entry, and receptionist skills
• Six months to one year of previous related experience and delegation skills is desired
• High level communication skills and a proven commitment to customer service
• Well developed oral and written communication skills and an ability to liaise effectively with a wide range of staff and customers
• Strong interpersonal and communication and telephone skills

How to write Customer Service Clerk Resume

Customer Service Clerk role is responsible for customer, computer, training, interpersonal, basic, organization, typing, design, retail, credit. To write great resume for customer service clerk job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Customer Service Clerk Resume

The section contact information is important in your customer service clerk resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Customer Service Clerk Resume

The section work experience is an essential part of your customer service clerk resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous customer service clerk responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service clerk position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Customer Service Clerk resume experience can include:

• Strong interpersonal and communication skills with ability to interact professionally with all levels of personnel
• Working knowledge of office equipment and basic computer skills
• Communicating effectively with all internal/external customers offering a high level of customer service at all times
• Active listener with inside sales or order desk experience who has a proven record of successfully upselling their customers
• Skill in planning and prioritization
• Providing excellent customer service at all times whilst operating within company guidelines

Education on a Customer Service Clerk Resume

Make sure to make education a priority on your customer service clerk resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service clerk experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Service Clerk Resume

When listing skills on your customer service clerk resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical customer service clerk skills:

• Good problem solving and organization skills
• Good interpersonal skills and problem-solving techniques
• Very good organizational and multi-tasking skills
• Provides customer service support to customers utilizing effective relationship management skills
• Good computer skills (Excel, Word, )
• Good computer skills of Word, Excel, ERP system

List of Typical Experience For a Customer Service Clerk Resume

Experience for senior customer service clerk resume.

• Handle funds, coupons, tenders, etc. according to company policy
• Answers telephone calls from customers, salesmen and drivers, follow-up and resolves order problems, taking orders and related activities
• Responsible for filing as needed
• Communication with sales personnel including sales management
• Timely and accurately keying sample orders submitted by sales management
• Daily reporting of all blocked items/orders for next day delivery
• Monitor and supervise the handling of all forms of tender and coupons
• Monitor and supervise accurate handling of voids, returns, refunds and exchanges
• Assist in monitoring front end safety and security procedures

Experience For Branch Customer Service Clerk Resume

• To provide clerical support to CCSM Team in a timely manner, e.g. Issue Performa Invoice, change due date, draw layout, send Order Acknowledgement etc
• To assist other team members to maintain updated customer profile information
• To assist other team members to monitor daily backlog report
• Follow established policies and procedures (where applicable) for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, etc
• Answer the main BPV phone line to take messages or redirect calls to appropriate colleagues

Experience For Customer Service Clerk T Resume

• Process trade-out products from the field
• Maintain inventory, stock, and order office supplies for all buildings on the Tempe campus
• Enter customer fax orders in system and help with any other Customer Service functions
• Able to take direction well and work with minimal supervision
• Maintains customer file information
• Performs various account reviews
• Cross trains in various departmental functions
• Responsible for review and correction of all order types submitted by sales personnel
• Navigate TABC website for information

Experience For Office Customer Service Clerk Resume

• Assist in front end personnel functions
• Build relationships with coworkers, driver / service techicians, and customers
• Receive service and order requests via phone calls, emails, and on-line submittals
• Follows all new customers’ shipments and Premium shipments, to confirm the Proof of Delivery or apply the Service Recovery Policy
• Researches problem shipment information, liase with internal departments to find potential solutions that meet the needs of the customer
• Record accurate, complete and timely information in systems to ensure global visibility, consistency of information, and to enable root cause analysis
• Records undeliverable/unsendable solutions to hand over to operations

Experience For Major Accounts Group Customer Service Clerk Resume

• Prepares and distributes Customer letters if required
• Written and spoken ability to communicate in German for client interaction. (B2 Proficiency required - CEFR standards)
• Greets and provides specialized services to customers. Performs transactions quickly, efficiently and professionally. Provides the following representative services
• Assists in maintaining records and logs pertinent to customer service transactions handled as well as keeping in a current status the catalogs and price sheets for authorized items
• Operates a cash register in accordance with established cash control procedures and is responsible for own cash change fund. Completes daily cash reports and ensures proper balance
• 2) Route phone calls to appropriate persons, assist in dispatch functions. Demonstrate ability to interface with dispatch, operations, billing and other internal departments
• 5) Exhibit effective written, verbal and personal skills for handling customer phone inquiries, working with both print and electronic correspondence and assisting other team
• To participate company-organized training on ISO9001, FSC and EHS, and follow related procedures & WI
• Provides patrons with specific product information based on knowledge of manufacturer's catalogues and data obtained from company representatives. Completes appropriate documents for payment by deferred payment plan (DPP), indicating initial and subsequent payments. Checks for proper identification and entitlement for use of the DPP, as required

Experience For Refund / Customer Service Clerk Resume

• Assists in the prompt & efficient resolution of customer complaints and concerns
• Makes necessary analysis available to management on a regular basis
• Creates and maintains a database of information on customer / consignee complaints
• Creates and maintains a database on information required for and provided to a customer
• Responsible for accuracy and timeliness of provision of information provided to clients

Experience For Customer Service Clerk With German Resume

• Constantly follows up on service trends, customer preferences, and assists in the design of customer satisfaction surveys
• Maintains and updates the customer database
• Other administrative tasks assigned as needed
• This is a temporary, daylight position!
• Greets and provides specialized services to customers

Experience For Customer Service Clerk / Coordinator Resume

• Performs transactions quickly, efficiently and professionally
• Provides layaway services. Explains layaway policies and requirements. Provides refunds, merchandise exchanges, and price adjustments, in accordance with NEX policy
• Places orders promptly and follows up regularly with applicable Buyer/Vendor
• Advises customer of delivery and updates status of order, as necessary
• Monitors status of rain checks issued to customers
• Tracks orders and delivery. Advises customers of receipt of merchandise and arranges for pickup/delivery
• Communicates information to customers knowledgeably and legibly
• Follows up on commitments, and handles all details necessary to successfully complete the sales encounter
• Delivery best in class customer service to our customers at all times

Experience For Ocean Import Customer Service Clerk Resume

• The potential for eyestrain exists with long-term exposure to the computer monitor
• Call and process electronic or telephone orders
• Check Market Center mailbox
• Proactive, flexible, customer focus
• Takes and places customer special orders, as required. Computes costs and takes required deposit. Places orders promptly and follows up regularly with applicable Buyer/Vendor. Advises customer of delivery and updates status of order, as necessary
• Energetic and Driven individual with a positive personality

Experience For Customer Service Clerk / Retention Specialist Resume

• Excel in attention to detail
• Expeditiously process orders for wine and spirits from assigned high volume chain stores
• Share data via accurate Excel worksheets
• Update data as requested by customers via mail or electronic requests
• Research contact information in the event delivery of requests fails via outbound emails and phone calls
• Is empowered and responsible for resolving customer problems and complaints consistently, tactfully and intelligently, ensuring customer satisfaction as the end result. Nonroutine issues are immediately referred to a higher level associate having authority to resolve the matter
• Follows up with vendors, distribution, and/or procurement personnel to ensure timely receipt of rain check and special order merchandise. Keeps customers informed of order status (delays, back orders, etc). Promptly advises customers upon receipt of merchandise and coordinates pickup/delivery
• Resolves customer complaints and provides information to customers on all types of NES retail policies and programs (i.e. fine jewelry return policy, price match program, NEXCARD, convenience care program)

List of Typical Skills For a Customer Service Clerk Resume

Skills for senior customer service clerk resume.

• Sound verbal and writing skills
• Excellent customer service and administrative skill required
• Detailed oriented, ability to multi-task, with strong organizational skill are required
• One year of prior customer service or related experience is required
• Pro-active communication with the console network to ensure any issues with deliveries can be effectively communicated & managed
• Maintaining good customer service relationships with internal and external customers
• Demonstrated critical thinking and challenging status quo

Skills For Branch Customer Service Clerk Resume

• Methodical and able to demonstrate an understanding of basic accounting
• Skilled in the use of Ten key adding machine at an intermediate level
• Previous experience in Customer Service Clerk in Shipping and Logistics (preferable)
• Proven expertise including usage of MS Office Suite
• Experience in a warehouse environment

Skills For Customer Service Clerk T Resume

• MS Office Experience with proficiency in Exel required
• Basic experience with MS Word, MS Excel and MS PowerPoint
• Beverage or liquor industry experience
• Customer service experience in a customer support role
• Operate all checker equipment, office equipment, Post office equipment, and count money and make change
• Exercises tact, good manners and courtesy when serving and assisting customers and fellow associates
• Operates a cash register and is responsible for a change fund
• Deliver effective communication
• Manages returned goods administration

Skills For Office Customer Service Clerk Resume

• Good SAP knowledge (preferable)
• One year of experience managing major accounts and compliance issues
• Oracle experience desireable
• Operate manual pallet jack
• To process and follow up orders & provide timely and effective services to local and overseas customers
• Good knowledge of import and export process and policy
• Experience with Outlook, Microsoft Word and Excel are required
• Assess priorities and manage competing deadlines both independently and as a member of the team

Skills For Major Accounts Group Customer Service Clerk Resume

• Proven ability to work co-operatively in a small team environment
• One year experience in related field
• Demonstrated track record of reliability and dependability
• Preparing and maintaining appropriate records, recording and/or filing copies of orders received
• Providing information and updates to customers regarding unit prices, shipping schedules, anticipated delays, and any other necessary information

Skills For Refund / Customer Service Clerk Resume

• Acting according to Barclays values and behaviors in all daily activities
• Processing and filling orders for material or merchandise
• Editing received orders as required, updating for price and nomenclature
• Keying items/orders and also editing orders when required
• Understanding of applicable computer systems,
• Being able to think on one's own feet

Skills For Customer Service Clerk With German Resume

• Receiving orders by email, by telephone, or personally from our internal and external customers
• Updating customer files accurately as needed
• Making some outbound phone calls if needed
• Maintaining a tidy work environment
• Auditing management: support internal and external audits with documentation and ad hoc analysis on specific key processes
• Providing administrative support to the Customer Service Team Manager
• Working knowledge of Microsoft applications , Excel, Word, Outlook
• Liaising with customer, ensuring constant focus on meeting the required service level

Skills For Customer Service Clerk / Coordinator Resume

• Ensuring completion of all administration tasks to ensure time requirements are met and that the workload is completed to the required business standard
• To ensure the Data Processing through the Company’s after sales tracking and monitoring system and Inventory Management tools
• Volunteer to take leading activities in engagement planning and performing regular updates with team members
• Understand the order cycle/scheduling/shipping/invoicing processes in SAP
• Problem solving and ability to engage critical thinking
• All physical aspects of store operations related to stocking, cleaning and maintenance of interior and exterior of
• Separate incoming fax orders and finished orders for filing
• Formulates written communication requests providing accurate, complete and professional information detailing the specific requirements from the recipient

Skills For Ocean Import Customer Service Clerk Resume

• Support Engineering by getting new parts set up in the CMS system to the Customer Master/Locations with sales order
• Pre-employment screening and testing required
• Provide Best in Class Customer Service managing large amounts of incoming orders via all potential channels (EDI, phone, mail, fax etc.)
• Sort and distribute incoming mail (Post Office and interoffice) and prepare outgoing mail
• Proactively monitoring customer despatches utilising daily reports and information generated by our in-house computer system
• Monitor and supervise check out procedures to ensure proper product scanning and processing of customer order is accurate, efficient and prompt
• Able to be flexible to changing work needs
• Be able to multi-task in a fast paced, ever-changing, work environment
• Multitask and work under pressure as the job is ever changing

Skills For Customer Service Clerk / Retention Specialist Resume

• Constantly review working processes with carriers and transport companies to ensure best practice
• Customer service, register and shift record keeping
• Proficiency operating personal computer to enter data and print labels
• To provide the customer with suitable solutions relating to problem shipments or complaints
• Provides updated & appropriate information on issues to customers verbally and in writing
• Assists customers with questions regarding their accounts, such as available balances, credit limits, etc. Accepts NEXCARD payments
• Interact with our customers in arranging their international shipments, pro-actively monitor
• Occasionally lifts, carries, pushes, and/or pulls equipment, materials, and supplies weighing 20 pounds or less

List of Typical Responsibilities For a Customer Service Clerk Resume

Responsibilities for senior customer service clerk resume.

• Register new customers while explaining auction policies -- process payments and preparing purchasers documentation
• Maintains records relating to transactions handled. Prepares reports, as required
• Understands that the customer comes first and actively seeks to become knowledgeable concerning store policies, merchandise sold and services offered
• Process sales invoicing in accordance with established procedures and standards
• Maintain tracking information used for delivery performance
• Carries out NEX policy of courtesy and customer service
• Assists in taking special orders for authorized merchandise, including items from mail order catalogs; provides layaway services and resolves routine customer complaints
• Assists in making refunds or exchanging merchandise for authorized patrons; checks merchandise for damage or ticket switching, ensuring sales receipts are present; contacts appropriate personnel to return merchandise to stock
• Operates a cash register in accordance with established cash control procedures and is responsible for own cash change fund

Responsibilities For Branch Customer Service Clerk Resume

• Requests for refunds and adjustments, as well as customer complaints that are unusual in nature, are referred to higher grade associate
• Completes daily cash reports and ensures proper balance
• Support CS Officer to fulfill customer tasks
• Work with and maintain a portfolio of Customers
• Liaise with the customer & transport to ensure customer service issues reach a satisfactory conclusion within timescales established with the customer and DHL
• Management of the site query log on ishare

Responsibilities For Customer Service Clerk T Resume

• Investigation & resolution of customer complaints
• Ensure returns & uplifts are correctly planned and charged
• Ensure re-books are correctly planned & customer notified
• Investigate customer claims and rejections to satisfactory conclusion within timescales established with the customer and DHL
• Ensure real time updates of LOTS & Microlise

Responsibilities For Office Customer Service Clerk Resume

• Produce KPI's relevant to the customer
• Follow defined processes to ensure compliance with all relevant regulatory and local legal obligations
• Ensure the relevant work instructions and SOPs are followed
• Make recommendations to line manager to continuously improve the procedures to better achieve the prescribed outputs
• Work to Customer Specific Procedures and Quality standards
• Involvement in Gemba walks and Town Hall meetings

Responsibilities For Major Accounts Group Customer Service Clerk Resume

• Actively participate in EOS opportunities and activities
• Competent with MS Office, IT software packages, SAP and Warehouse management systems
• Considering the customer’s unique circumstances and take responsibility to arrive at a tailored solution that satisfies the customer at the first point of contact
• Proven Customer support experience. At least several years of experience in the field or related area
• Strong internal drive and motivation to make a difference and add value to an organization
• Assist the sales team with quotations and client knowledge
• Provides reports and handles non-routine and difficult inquiries across multiple functional areas (credits/debits, customer account management, supply chain, transportation)

Responsibilities For Refund / Customer Service Clerk Resume

• Contact freight companies and forwarders for shipping information
• Update orders according to daily reports and contact customers of ship dates
• Work with accounting to get orders processed and shipped
• One year working with computers and data entry is required as well as the ability to type 40 wpm
• Handles internal and external customer inquiries, claims and complaints
• Possess a recognized general educational qualification
• Merchandise display and maintenance
• Greets and provides specialized services to customers. Performs transactions quickly, efficiently and professionally. Provides the following representative services: Provides layaway services. Explains layaway policies and requirements

Responsibilities For Customer Service Clerk With German Resume

• Expeditiously process orders for wine and spirits from assigned high volume customers
• Input alphanumeric data into computer system
• Release customer orders by auto fax
• Analyze and compile data into computer system
• Handle all discount changes in JDE System
• Communicate customer requirements to all management

Responsibilities For Customer Service Clerk / Coordinator Resume

• Check customer portals for tickets/disputes daily
• Commercial education as industry or office merchant or any equivalent desirable
• Familiar with CRM systems and practices
• Advanced level or fluency in German, French and English
• Work well independently within team and service oriented environments
• Customer oriented and ability to adapt/respond to different types of characters

Responsibilities For Ocean Import Customer Service Clerk Resume

• Communicate with customers as required for additional information or clarification
• Answer phones and transfer to customer service rep per territory
• Process export documentation for shipments
• Self-motivated, results-driven and able to thrive in a fast-paced work environment
• Efficient user of SAP, Microsoft Word, Excel, and Outlook

Responsibilities For Customer Service Clerk / Retention Specialist Resume

• Advanced computer knowledge in ERP application (e.g. JDE) and SFDC
• Perform on your feet for an entire shift
• Quick thinkers and fast learners are ideal candidates!
• Higher education or university graduate
• Versant in e-invoice legislation

Related to Customer Service Clerk Resume Samples

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Customer Service Clerk Resume Example (Free Guide)

Create an customer service clerk resume that lands you the interview with our free examples and writing tips. use and customize our template and land an interview today..

Are you looking to break into the customer service field? Our Customer Service Clerk Resume Example provides an excellent template for crafting the perfect resume. You'll learn important tips on how to highlight your customer service experience and skills, as well as how to showcase your achievements. With our comprehensive guide, you'll be on your way to landing the customer service job you've been dreaming of.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• What a resume template is, and why you should use it.

What does a Customer Service Clerk do?

A customer service clerk is responsible for providing customer service to customers in person, by telephone, or via email. They address customer inquiries, provide information on products and services, take orders, process returns, resolve customer complaints, and provide general assistance to customers. They may also be responsible for handling cash, processing payments, and maintaining customer accounts.

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What are some responsibilities of a Customer Service Clerk?

• Greet customers in a friendly and professional manner
• Answer customer inquiries and provide information about products and services
• Process payments and refunds accurately
• Resolve customer complaints in a timely manner
• Maintain records of customer interactions and transactions
• Refer customers to supervisors or other staff members as necessary
• Maintain a clean and organized workspace

Sample Customer Service Clerk Resume for Inspiration

Name: Mary Smith

Address: 123 Main Street, Anytown, USA

Phone: (123) 456-7891

Email: [email protected]

Mary Smith is an experienced customer service clerk dedicated to providing top-notch customer service. She has a proven track record of ensuring customer satisfaction and resolving customer issues. Mary has experience in both retail and call center environments, and is adept at navigating customer communication technology.

• Customer Service Clerk, ABC Store, Anytown, USA (2018-Present)
• Provide excellent customer service to all customers.
• Handle customer inquiries and complaints.
• Process sales transactions accurately and efficiently.
• Provide product information and recommendations.
• High School Diploma, Anytown High School, Anytown, USA (2016)
• Customer Service
• Positive Communication
• Problem Solving
• Product Knowledge
• Customer Service Certification, ABC Certification Institute, Anytown, USA (2019)
• Languages: English (Native)

Resume tips for Customer Service Clerk

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Customer Service Clerk resume tips. We collected the best tips from seasoned Customer Service Clerk - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight your excellent verbal and written communication skills
• Relevant customer service experience is key
• Focus on skills that are tailored to the role
• Mention any awards, certifications, or education related to customer service
• Display enthusiasm and emphasize your ability to work with a team

Customer Service Clerk Resume Summary Examples

A Customer Service Clerk Resume Summary or Resume Objective is a great way to quickly highlight your key skills, qualifications, and experience. It also serves as an introduction to your resume, providing potential employers with an overview of your qualifications and experience. This summary or objective allows you to make a strong first impression and stand out from other applicants. It is important to customize your summary or objective to the position you are applying for, as this can help you to stand out even more by showing that you are a good fit for the job. For Example:

• Experienced Customer Service Clerk with 7+ years in customer service and administrative roles. Possessing excellent communication and problem solving skills.
• Dedicated Customer Service Clerk with 5 years of experience providing exceptional customer service. Proven ability to build relationships with customers and colleagues.
• Customer Service Clerk with solid understanding of customer service principles and practices. Exceptional interpersonal and communication skills.
• Detail-oriented Customer Service Clerk with 3+ years of experience in customer service roles. Proficient in resolving customer inquiries and complaints.
• Hardworking Customer Service Clerk with 3 years experience in customer service and sales. Strong problem-solving and organizational skills.

Build a Strong Experience Section for Your Customer Service Clerk Resume

Building a strong experience section for a customer service clerk resume is important for many reasons. It helps potential employers get a better understanding of your job skills and qualifications, as well as your overall work experience. It also shows that you have the necessary experience to handle the customer service role. Finally, having a strong experience section on your resume can demonstrate to employers that you are a reliable and organized employee. By providing a detailed look at your past jobs, you can show employers that you are capable of handling the customer service clerk role. For Example:

• Provided customer service assistance and support to customers in person and over the phone.
• Processed customer orders, returns, and exchanges accurately and efficiently.
• Performed basic cashier duties—including handling cash and credit card transactions.
• Managed customer accounts, including updating information and responding to inquiries.
• Resolved customer service issues in a timely manner, ensuring customer satisfaction.
• Maintained a professional and friendly demeanor at all times while interacting with clients.
• Fostered relationships with customers by providing excellent service.
• Provided product information, recommendations, and advice to customers.
• Generated sales reports and tracked customer service metrics.
• Followed up with customers to ensure their satisfaction with products and services.

Customer Service Clerk resume education example

A Customer Service Clerk typically needs a high school diploma or its equivalent. Some employers may require additional training or a certification. Clerks also need strong interpersonal and communication skills, problem-solving abilities, and a customer-oriented attitude. They must also be proficient in using computers and various software programs. Here is an example of an experience listing suitable for a Customer Service Clerk resume:

• University of Phoenix, Phoenix, AZ, Bachelor of Science in Business Administration, June 2016
• McCormick Community College, Portland, OR, Associate of Arts in Business Administration, June 2013

Customer Service Clerk Skills for a Resume

Adding relevant skills to a customer service clerk resume is important because it provides employers with an overview of your abilities and qualifications. It demonstrates that you possess the right skills and experience to effectively handle customer service tasks. Examples of skills that might be beneficial to include are problem-solving, communication, organization, and computer literacy. Including these skills on your resume will give employers a better understanding of your capabilities and make you a more attractive candidate. Soft Skills:

• Communication
• Problem-solving
• Organization
• Friendliness
• Adaptability
• Time-management
• Negotiation
• Interpersonal
• Computer Literacy
• Time Management
• Organizational Skills
• Multitasking
• Conflict Resolution
• Attention to Detail

Common Mistakes to Avoid When Writing a Customer Service Clerk Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Customer Service Clerk resume

• Highlight customer service experience
• Demonstrate a commitment to customer service
• Showcase problem-solving skills
• Mention any technical skills
• Demonstrate an ability to work in a fast-paced environment
• Utilize a professional and friendly tone
• List any relevant certifications
• Mention any awards or recognition

Customer Service Clerk Resume Examples

Writing a great customer service clerk resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own customer service clerk resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the customer service clerk job you're after.

or download as PDF

Essential Components of a Customer Service Clerk Resume

A well-crafted resume is a critical tool for a customer service clerk, serving as a professional highlight reel. It's your first impression, showcasing your skills, experience, and fit for the role. A strong resume can open doors, while a weak one may close them.

Let's delve into the key sections of a customer service clerk resume, ensuring each is crafted to effectively present your qualifications to potential employers.

We'll explore the importance of each section, what to include, and tips for making your resume stand out.

Contact Information

At the top of your resume, prominently display your contact information . This is how employers will reach out to you for interviews or further discussion.

Include your full name, phone number, and a professional email address. Consider adding your LinkedIn profile URL if it provides additional professional insights.

Avoid personal details unrelated to the job, such as marital status or social security numbers. Your full home address is also unnecessary unless specifically requested or relevant to the position.

• Phone Number
• Email Address (Professional)
• LinkedIn Profile URL (Optional)

Note: Ensure accuracy in your contact details to avoid missed opportunities.

Objective or Summary Statement

The Objective or Summary Statement serves as a brief introduction to your professional profile, situated just below your contact information.

An Objective Statement outlines your career goals and how you plan to achieve them in the role you're applying for. Conversely, a Summary Statement summarizes your key achievements and skills, suitable for those with industry experience.

Keep this section concise, tailored to the employer's needs, and free from overused phrases.

Related: Top Customer Service Clerk Resume Objective Examples

Work Experience

The Work Experience section is a snapshot of your professional history. It should be detailed and well-structured, showcasing your relevance to the role.

• List job titles, company names, and employment dates, starting with the most recent position.
• Describe your responsibilities and achievements, using action verbs and quantifiable results where possible.
• Highlight skills developed in previous roles that are pertinent to the customer service clerk position.

This section is not just a record of your past but a testament to your potential future contributions.

Skills Relevant to Customer Service

The Skills section demonstrates your capabilities pertinent to the customer service clerk role. Include communication, problem-solving, multitasking, technical proficiency, patience, attention to detail, adaptability, teamwork, and sales skills, as well as product/service knowledge.

Presenting these skills on your resume illustrates your readiness to meet customer needs and contribute to the company's objectives.

Related: Customer Service Clerk Skills: Definition and Examples

Education and Certifications

Detailing your Education and Certifications showcases your commitment to the field. List your highest degree first, followed by any additional qualifications, and include relevant certifications such as CCSP or CCEP.

This section is not just about your knowledge but also your dedication to excellence in customer service.

Related: Customer Service Clerk Certifications

Achievements and Awards in Customer Service

Listing Achievements and Awards provides concrete examples of your success in customer service roles. Be specific and include measurable data to underscore your accomplishments.

This section distinguishes you from other candidates by highlighting your work ethic and commitment to customer satisfaction.

While not always included on the resume, having a separate list of References ready is crucial. Choose individuals who can vouch for your customer service expertise and inform them about the job you're applying for.

Provide their full name, title, company, contact information, and your relationship with them.

Though often overlooked, this section corroborates your professional abilities and can be a deciding factor in the hiring process.

Related Resume Examples

• Customer Service Administrator
• Customer Service Advisor
• Customer Service Agent
• Customer Service Analyst
• Customer Service Assistant
• Customer Service Associate

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5 Clerk Resume Examples to Land Interviews in 2024

Clerk Resume

• Clerk Resumes by Role
• Write Your Clerk Resume

You’re an administrative pro. You answer phones with proper etiquette, accurately schedule appointments, and file documents with expert care to keep the office’s operations running smoothly.

But is your resume template’s layout organized appropriately to help you land your next job?

With so many skills you use daily, from data entry to customer service, it can feel daunting trying to condense it all into a short resume. If you’re looking for a format that will be successful, check out our clerk resume examples and ChatGPT cover letter generator that helped many administrative applicants land their ideal job in 2024.

or download as PDF

Why this resume works

• These accomplishments, along with accurate data entry rates and improved efficiency metrics, demonstrate the ability to deliver tangible results, which is a sure way to captivate a recruiter.

Account Clerk Resume

• The idea is to summarize your most recent roles down to the junior positions. Yet, ensure this order also reflects in your accomplishments and responsibilities. For example, you expect more substantial impacts and demanding duties for an accounts clerk than a cashier.

Grocery Clerk Resume

• Yet, resist the urge to saturate your resume with percentages. You could talk about dollar amount savings or revenue generation, cutting order processing by specific hours or minutes, or even the number of customers served daily.

Office Clerk Resume

• Measurable achievements and their impact on productivity and accuracy make this resume impactful and compelling to potential employers.

Law Clerk Resume

• The concise format presents her as a detail-oriented law clerk adept at legal research, document management, and case administration, making her a valuable asset to potential employers seeking a skilled and adaptable legal professional.

Related resume examples

• Receptionist
• Front desk Receptionist
• Medical Receptionist

Optimize Your Clerk Resume Based on the Job Description

When organizing schedules and compiling data, you want to keep all the company’s needs in mind to ensure accuracy on those tasks. Creating your resume requires the same thought process.

The best way to implement that will be to review the job description to determine what the company needs so you can list a relevant set of skills . For instance, listing phone etiquette and knowledge of multi-line phone systems could be a great fit for an office clerk position where you’ll answer many phone calls throughout the day.

Need some ideas?

15 top clerk skills

• Microsoft Office
• Customer Service
• Bookkeeping
• Google Calendar
• Confidentiality
• Multi-Line Phones
• Email Correspondence
• Adobe Acrobat

Your clerk work experience bullet points

Once your customer service and filing skills have caught the hiring manager’s attention, you’ll want to show exactly how you’ve succeeded in past positions. 

One of the best ways to do that is by listing examples of past work achievements using metrics like how you performed data entry accurately or improved scheduling efficiency. 

Here are some excellent metrics clerks can use in this section of a resume. 

• Customer satisfaction: Since clerks often assist customers who visit or call the office, your ability to provide an excellent customer experience will be crucial. 
• Accuracy: When performing data entry, creating schedules, or providing daily briefs to company leaders, it’ll always be important that you perform accurately to keep tasks running smoothly. 
• Data accessibility: When you create spreadsheets and documentation, making that data easily accessible for decision-makers will be essential for company performance. 
• Project success: Your clerical work leading to successful project completion will be a big deal to help organizations meet their goals. 

See what we mean?

• Managed data entry and documentation tasks with precision, utilizing Microsoft Office suite, Google Workspace, and Google Drive, achieving over 99% accuracy on the integrity of company records.
• Collaborated with cross-functional teams to ensure smooth workflow and timely completion of tasks, meeting deadlines over 96% of the time.
• Created Excel spreadsheets for tracking inventory, leading to a 28% reduction in stock discrepancies.
• Designed visually appealing PowerPoint presentations for company-wide meetings, improving engagement by 21%.

9 active verbs to start your clerk work experience bullet points

• Streamlined

3 Tips to Improve Your Clerk Resume When You Don’t Have Much Experience

• A resume objective leads with your aspirations and key skills to immediately catch a hiring manager’s attention. For instance, you could write about how you’re eager to apply your two years of retail customer service experience in an office setting to create a great experience for all company clients. 
• Your hobbies & interests can also help show relevant clerical skills that add relevance to your resume. For instance, a scrapbooking hobby could show your organizational skills that will align with the position’s needs. 
• Even if you haven’t worked as a clerk, other work experiences will likely translate. For instance, if you took customer orders in a retail associate position, you could explain how you accurately managed order data while achieving 98% positive customer satisfaction scores. 

3 Tips to Write a Top-Notch Clerk Resume if You Have Experience

• When you have a lot of clerical experience, you’ll still want to keep to a single-page resume to ensure an easy review for hiring managers. If you want to narrow it down, try focusing on the key needs of the job. For example, a legal clerk may want to focus on case summaries and specific software each law firm uses, like Westlaw. 
• A resume summary at the top of your clerk resume can also help emphasize some essential details from your vast work achievements. For example, you could write a few sentences on how you managed over 1,000 payroll claims monthly in QuickBooks with 98% accuracy over your 11-year career. 
• Clerical business needs are always evolving. For instance, scheduling software like Calendly is continuously being updated, and more meetings are being conducted through Zoom in today’s virtual business environment. Therefore, putting your most recent experiences first will be essential to make your most relevant skills stand out. 

You’ll want to limit your clerk resume to three or four jobs. Aim to list the most recent jobs and ones that used the most relevant skill set , like bookkeeping for an accounting clerk or case briefs for a legal clerk. 

Your clerk resume should be customized to the needs of each job. For instance, even if you’re applying for two accounting clerk jobs, one may want you to help with payroll, whereas another may want you to assist with tax documentation. Listing relevant skills in each resume will help you stand out to the hiring managers for both positions. 

Your cover letter should fill in any gaps on your resume while connecting to the company’s mission. For instance, when applying for a legal clerk job, you could explain how you want to use your accurate research and data entry skills to help a personal injury law firm achieve its goal of helping clients rebuild their lives after tragic events.