problem solving skills essay

Addressing Challenges: A Guide to Problem and Solution Essay Topics

Table of contents

1.1 Environmental Issues Problem-Solution Essay Topics
1.2 Social Problems Problem And Solution Essay Ideas
1.3 Healthcare Challenges: Problem-Solving Essay Ideas
1.4 Technological Advancements Ideas for a Problem Solution Essay
1.5 Educational Concerns Problem Solution Paper Topics
1.6 Economic Problems to Write About
1.7 Global Challenges Topics for Problem Solution Essays
1.8 Political and Governance Problem Solution Essay Topics
1.9 Transportation Problem Solution Topics
1.10 Cultural and Ethical Dilemmas
2 Easy Problem Solution Topics For an Essay
3 Closing Note

Navigating the complexities of real-world issues through the lens of academic inquiry, problem-and-solution essays serve as a dynamic educational tool. Which topic is specific enough for a good problem-and-solution essay? Problem and solution essays are crucial to academic writing, offering students an invaluable opportunity to analyze various situations and articulate effective solutions critically. These essays sharpen critical thinking and problem-solving skills and encourage a deep exploration of a multitude of contemporary issues. By tackling these essays, students gain the ability to approach problems from multiple perspectives and develop insights into potential remedies.

This article promises to dive into an extensive array of topics for problem and solution essays, encompassing diverse areas and problems to write about, such as environmental issues, social challenges, healthcare dilemmas, and more.

120 Problem Solution Essay Topics List

With such a rich palette of issues, the next step in crafting an impactful essay becomes crucially important. Selecting an appropriate topic is key when tasked with writing a problem-solving essay. It’s essential to choose a subject that is not only relevant and engaging but also provides ample scope for in-depth research and thorough analysis. This careful selection allows for a detailed exploration of the issue and the formulation of effective solutions. To aid in this process, we have compiled an extensive list of 120 thought-provoking topics for problem-solution essays.

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Environmental Issues Problem-Solution Essay Topics

Combating Climate Change: Strategies for Global Cooperation.
Addressing Ocean Pollution: Cleaning Our Seas.
Deforestation: Reforestation and Sustainable Practices.
Urban Air Pollution: Cleaner Cities.
Endangered Species: Conservation Efforts.
Plastic Waste Management: Innovative Solutions.
Sustainable Agriculture: Feeding the World Responsibly.
Renewable Energy: Transition from Fossil Fuels.
Water Scarcity: Effective Water Management.
Eco-friendly Transportation: Reducing Carbon Footprint.

Social Problems Problem And Solution Essay Ideas

Homelessness: Creating Sustainable Housing Solutions.
Gender Inequality: Bridging the Gap in the Workplace.
Racial Discrimination: Fostering Inclusivity.
Bullying in Schools: Prevention Strategies.
Elderly Care: Improving Senior Living.
Child Abuse: Strengthening Child Protection Services.
Poverty Alleviation: Economic Empowerment Programs.
Substance Abuse: Effective Rehabilitation Approaches.
Unemployment: Job Creation Strategies.
Digital Divide: Bridging the Technological Gap.

Healthcare Challenges: Problem-Solving Essay Ideas

Mental Health Stigma: Promoting Awareness and Acceptance.
Obesity Epidemic: Lifestyle and Dietary Changes.
Healthcare Accessibility: Universal Health Coverage.
Pandemic Preparedness: Lessons from COVID-19.
Antibiotic Resistance: Developing New Treatments.
Chronic Diseases: Prevention and Management.
Mental Health in the Workplace: Supporting Employees.
Telemedicine: Bridging the Healthcare Gap.
Health Education: Promoting Healthy Lifestyles.
Drug Affordability: Policies for Cheaper Medications.

Technological Advancements Ideas for a Problem Solution Essay

Cybersecurity: Safeguarding Digital Information.
AI Ethics: Balancing Innovation and Privacy.
Social Media Addiction: Finding Digital Balance.
Technological Unemployment: Reskilling the Workforce.
Online Privacy: Protecting Personal Data.
E-waste Management: Sustainable Recycling Practices.
Digital Literacy: Educating the Next Generation.
Internet Censorship: Balancing Freedom and Security.
Tech in Education: Enhancing Learning Experiences.
Future of Work: Adapting to Technological Changes.

Educational Concerns Problem Solution Paper Topics

Student Loan Debt: Financial Aid and Repayment Options.
Academic Pressure: Promoting a Balanced Education.
Dropout Rates: Improving Student Engagement.
Quality Education in Rural Areas: Bridging the Gap.
Gender Disparity in STEM: Encouraging Female Participation.
Teacher Burnout: Strategies for Support and Retention.
Digital Divide in Education: Accessible Learning for All.
Standardized Testing: Alternatives for Student Assessment.
Special Needs Education: Inclusive Teaching Strategies.
Lifelong Learning: Promoting Continuous Education.

Economic Problems to Write About

Income Inequality: Fair Wage Policies.
Global Trade: Promoting Ethical Practices.
Sustainable Economic Growth: Eco-friendly Business Models.
Financial Literacy: Educating the Public.
Unemployment: Innovative Job Creation Strategies.
Cryptocurrency: Regulation and Security.
Global Poverty: Effective Aid Strategies.
Economic Crises: Preventive Measures and Solutions.
Gig Economy: Ensuring Worker Rights.
Consumer Debt: Promoting Responsible Spending.

Global Challenges Topics for Problem Solution Essays

International Conflict Resolution: Peacekeeping Strategies.
Refugee Crisis: Humanitarian Aid and Integration.
Global Hunger: Sustainable Solutions.
Climate Change Migration: International Policies.
Cultural Preservation: Protecting Heritage in a Globalized World.
Human Trafficking: Global Efforts to Combat.
Global Health: Eradicating Communicable Diseases.
Water Crisis: International Cooperation for Water Security.
Wildlife Trafficking: International Laws and Enforcement.
Global Education: Ensuring Access for All.

Political and Governance Problem Solution Essay Topics

Corruption: Transparency and Accountability Measures.
Election Integrity: Ensuring Fair Democratic Processes.
Political Polarization: Fostering Civil Discourse.
Human Rights: Protecting Individual Freedoms.
Press Freedom: Combating Censorship.
Public Trust in Government: Building Confidence through Transparency.
Policy Making: Involving Public Participation.
International Relations: Diplomacy and Conflict Resolution.
Government Surveillance: Balancing Security and Privacy.
Political Activism: Encouraging Civic Engagement.

Transportation Problem Solution Topics

Urban Traffic Congestion: Efficient Public Transport Solutions.
Road Safety: Reducing Accidents and Fatalities.
Sustainable Aviation: Eco-Friendly Air Travel.
Maritime Pollution: Cleaner Shipping Practices.
Electric Vehicles: Infrastructure and Adoption.
Public Transportation Accessibility: Inclusive Design.
Bicycle-Friendly Cities: Promoting Cycling Infrastructure.
Autonomous Vehicles: Ethical and Practical Considerations.
Urban Planning: Integrating Efficient Transportation Systems.
Transportation in Rural Areas: Improving Connectivity.

Cultural and Ethical Dilemmas

Cultural Appropriation: Promoting Cultural Sensitivity.
Ethical Consumerism: Making Informed Choices.
Media Bias: Promoting Objective Reporting.
Animal Rights: Ethical Treatment and Welfare.
Online Censorship: Balancing Free Speech and Regulations.
Genetic Engineering: Ethical Implications and Regulations.
Work-Life Balance: Corporate Policies for Better Harmony.
Privacy in the Digital Age: Ethical Considerations.
Artificial Intelligence: Addressing Ethical Concerns.
Cultural Preservation: Respecting and Protecting Heritage.

Easy Problem Solution Topics For an Essay

Selecting an easy topic for a problem-solving essay is a strategic process that can significantly streamline your writing phase. Which topic is specific enough for a good problem-and-solution essay? To identify such a topic, begin by reflecting on common challenges faced in everyday life, whether they pertain to personal, community, or global issues. An easy topic often lies in an area where you have personal experience or interest, as this familiarity can provide a wealth of insights and ready solutions. Additionally, consider issues with widespread impact yet are manageable in scope, ensuring that your essay can propose realistic and achievable solutions. Researching current events and trends can also unveil relevant and engaging topics, yet not overly complex, making them ideal candidates for a concise and focused essay. Here are 20 easy problem and solution topics:

Reducing Stress in College: Time Management Strategies.
Healthy Eating on a Budget: Accessible Nutrition.
Overcoming Procrastination: Effective Techniques.
Managing Social Media Use: Finding a Healthy Balance.
Improving Sleep Quality: Strategies for Better Rest.
Balancing School and Work: Time Management Tips.
Reducing Screen Time: Encouraging Outdoor Activities.
Dealing with Bullying in Schools: Prevention and Intervention.
Encouraging Physical Activity: Community Fitness Programs.
Improving Reading Habits: Encouraging Literary Engagement.
Enhancing Community Safety: Neighborhood Watch Programs.
Reducing Littering: Effective Waste Management.
Coping with Anxiety: Mindfulness and Relaxation Techniques.
Promoting Environmental Awareness: Educational Campaigns.
Addressing Teen Smoking: Prevention and Education.
Encouraging Volunteerism: Community Involvement Programs.
Reducing Carbon Footprint: Sustainable Lifestyle Changes.
Overcoming Fear of Public Speaking: Confidence Building.
Enhancing Road Safety: Awareness and Enforcement.
Promoting Cultural Understanding: Exchange Programs.

By aligning your selection with areas of personal insight or concern, you ease the research and writing process and infuse your essay with authenticity and enthusiasm.

Closing Note

In conclusion, problems and solutions examples offer a platform to address a plethora of issues, ranging from personal challenges to global concerns. The problem-solution paper topics listed in this article provide diverse issues to explore, offering opportunities for critical thinking and solution-focused writing. Whether you choose a complex global issue or a simpler, more relatable topic, the key is to present a well-researched problem and propose feasible and effective solutions. It is a problem-solving solution essay topic guide for college students guide. Thus, young people develop their writing skills through these essays and contribute their voices to ongoing discussions about important matters. Remember, every problem has a solution, and your essay could be the first step toward finding it.

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Problem Solution Essay

Problem-Solution Essay - Writing Guide, Topics, & Examples!

10 min read

What is a Problem-Solution Essay?

A problem-solution essay is a form of persuasive writing that delves into a specific issue, providing a detailed examination of the problem and proposing effective solutions.

Unlike other essay types, it places a strong emphasis on presenting practical remedies to real-world problems.

The main aim is not just to explain the problem but to get readers interested in practical solutions. This makes it a unique and impactful type of academic writing.

Why Write a Problem Solution Essay

There are significant reasons to write a problem solution essay. First and foremost, this type of writing encourages the practical application of knowledge . You are required to address real-world issues and propose practical solutions. This helps develop a deeper sense of the problems around you.

Additionally, this process refines analytical skills , encourages you to approach problems with a solution-oriented mindset.

Also, working on a problem-solution essay helps you become better at communicating . You have to explain complicated problems and solutions in a way that's clear and easy to understand.

Writing problem solution essays is more than just an academic essay exercise. It serves as a platform for intellectual growth, developing a practical and impactful approach to societal challenges.

Problem Solution Essay Structure

In crafting a problem-solution essay, the structure plays a pivotal role in presenting ideas coherently and persuasively.

Two commonly used structures for this type of essay are the block structure and the chain structure. Each has its unique approach to organizing information, offering writers flexibility in presenting their analysis and proposed solutions.

Block Structure

The block structure, also known as the whole-to-whole or one-side-at-a-time structure, is a straightforward organizational method.

In this type of structure, the writer dedicates separate blocks of text to first presenting the problem comprehensively. The solutions to the problems are presented in the next sections subsequently.

This structure allows for a clear separation between the problem and solution sections, providing a systematic and easy-to-follow presentation.

Here is an outline for block structure problem-solution essay:

Chain Structure

Contrasting the block structure, the chain structure takes an interconnected approach.

In this format, the essay addresses a specific problem and promptly proposes a solution.

The pattern repeats as each problem is introduced, followed immediately by its corresponding solution. This structure aims to maintain a continuous and engaging flow, presenting a transition between problems and solutions.

Here is a chain structure template:

How to Write a Problem-Solution Essay?

A problem solution essay requires taking a systematic approach. Here are the basic steps for writing this type of essay:

Step 1 - Topic Selection

Choosing the right topic is the first crucial step in writing a problem-solution essay. Pick a real-world issue that genuinely interests you.

Consider problems that have personal significance or affect your community. The goal is to engage with a problem that allows for meaningful discussion and exploration.

Step 2 - Understanding the Problem

Before diving into solutions, take the time to fully grasp the intricacies of the problem at hand.

Research the issue thoroughly, aiming to comprehend its various aspects and implications. This step is essential for presenting a well-informed analysis in your essay, ensuring a solid foundation for proposing solutions.

Step 3 - Explore Viable Solutions

Once you've identified and understood the problem, brainstorm possible solutions.

Think about practical, achievable, and effective ways to address the issue. Consider different angles and perspectives, aiming for solutions that are not only feasible but also have the potential to make a positive impact in real-world scenarios.

Step 4 - Create an Outline

Organize your thoughts and structure your essay by creating a clear outline.

Allocate specific sections for introducing the problem, proposing solutions, and crafting a conclusion. A well-organized outline serves as a roadmap, guiding you through each step of the writing process.

Step 5 - Write the Introduction

Begin your essay with a captivating introduction . Start with an attention-grabbing hook that draws your reader in.

Clearly state the problem, emphasizing its significance. Conclude the introduction with a concise thesis statement that outlines the solutions you will explore in the essay.

Step 6 - Craft Body Paragraph

Dedicate individual paragraphs to each problem and its corresponding solution. Elaborate on the details of the problem and present practical solutions.

Support your ideas with examples, evidence, or real-life scenarios. This section forms the core of your essay, providing a comprehensive exploration of the issues at hand.

Step 7 - Address Possible Objections

Acknowledge and address potential counterarguments to your proposed solutions.

Anticipating objections adds depth to your essay, showcasing a thorough consideration of alternative viewpoints. By addressing possible objections, you strengthen the overall persuasiveness of your solutions.

Step 8 - Conclude The Essay

Conclude your essay by summarizing the main points without introducing new information. Reinforce the importance of the proposed solutions and leave a lasting impression.

Consider ending with a call to action or a thought-provoking statement that resonates with your reader. The conclusion should provide a sense of closure to your essay.

Problem-Solution Essay Example

We know that writing this kind of essay could be a challenge. Here are some problem solution essay samples:

Problem Solution Essay Sample PDF

Financial Problem Solution Essay

Garbage Problem Solution Essay

Problem Solution Essay IELTS

Problem Solution Essay Topics

When picking a topic for your problem-solution essay, think about a few important things.

Choose something that matters to your audience and is important in society right now. Pick issues that really affect people or communities and need attention.

Make sure the problem can be realistically solved with practical solutions. Here is a list of problem solution essay topics you can use:

Tobacco should be banned to control lung cancer. Discuss.
Obesity is caused by genetically modified and processed food. Discuss the solution.
Movie scripts should be censored to control violence in youth. Discuss.
How to tackle the lack of resources in urban homeless shelters?
Government should propose some policies to deal with illegal immigration. Discuss.
How can we use social media to improve awareness?
Propose some ways to keep your friends and family safe.
College students in the United States are overburdened with homework.
How to improve the quality of education in high school?
Providing equal opportunities to under-privileged children is important. Discuss.

These are some good problem-solution topics that you can tweak to use as your own.

Problem Solution Essay Checklist

Use this checklist to ensure your problem solution essay is well-crafted and effective:

So, wrapping up, with this guide and checklist, you can now write a problem-solution essay that fulfills its purpose. Just remember to be clear, practical, and interesting.

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Problem Solving Essay

Facing problems and obstacles on a smaller or larger scale happen to most people. It could be a day-to-day problem affecting only an individual. On the other hand, it could also be a problem that affects numerous people. That said, people must hone their ability to provide solutions to problems. One way to do this is to incorporate it in your essay writing by composing a detailed problem solving essay.

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What Is a Problem Solving Essay?

A problem solving essay is a piece of writing where you provide detailed information about a problem and include paragraphs proposing solutions to the topic. The subjects in this type of academic essay include personal issues and organizational difficulties. Also, those that are contributing to global warming. Universities and business corporations require you to write this paper.

How to Compose a Thorough Problem Solving Essay

An essay providing solutions to a problem is a necessary document. That is why various schools let you practice it as early as middle school. They also further enhance your skill during college by letting you compose numerous college essays . That said, it is not something you can do in a rush. For this kind of paper to be effective and serve its purpose, you need to undergo a lengthy and meticulous crafting process.

1. Study Your Problem

Your professor or superior may provide you with a problem statement . If not, you have the freedom to choose from existing problems in our community. Before brainstorming about the possible responses to your problem topic, you should ensure that you know enough about it. That said, you must first conduct intensive educational research . Consider all factors to avoid having loopholes in the solutions that you will propose.

2. Construct a Checklist of Possible Solutions

After knowing enough about your topic, now is the time to create a checklist of the solutions you generated. Your topic checklist will act as a form of a draft. Detail your ideas on your list and omit the ones that show a sense of ambiguity. After this, write down your thoughts on a topic outline to decide your problem solution essay flow.

3. Compose a Powerful Introduction

When reading a piece of writing, people often doubt whether or not the composition is worth their time. To persuade them, you should begin your paper with a captivating introduction. Secure their attention by incorporating a hook. Also, do not forget to state your thesis statement in your introductory paragraph. This sentence should give an overview of the content of your whole document.

4. Structure Your Essay

Most literature essays follow proper formatting and structure. Aside from your introduction, you should also organize a body and your conclusion. If your assignment did not require a fixed number of paragraphs, you should go for at least three essay paragraphs for the content of the body. Detail your solutions in each of them and support them with reliable evidence. In your conclusion statement, you should opt for a sentence that would make the readers want to take action and take part in solving the problem.

What are examples of topics for a problem-solving essay?

Choosing your topic depends on what issues you want to tackle the most. If you select to resolve political troubles or social problems, you can choose from a numerous list of subjects. Some topics that will be compelling include bullying issues, water pollution, and ways to make classrooms more conducive for learning. The key to choosing the perfect topic sentences is to talk about subjects that make you passionate.

What are the elements of an impressive problem topic?

Even when given the freedom to select a topic, you can’t just choose anything that comes to mind. You should consider several elements beforehand. First, you should ask yourself it’s timely and relevant. In addition, you should also narrow it down and ensure it addresses a specific issue. Also, don’t forget to clarify the cope of the problem you’re proposing to resolve. Take note of these elements on your evaluation checklist. This list will be helpful in the process of analyzing your topic.

What are the steps to problem-solving?

The first step in the process is to identify and analyze your problem. You should highlight necessary information and facts about that particular issue. The next step involves researching the root of these problems and developing an action plan for your response. It is also helpful to include a budget plan if it is possible.

The readers of your paper will read your essay with a critical eye, especially if it is a teacher or a superior evaluating the quality of your writing. That said, you should secure that your problem solving essay does not have a weak spot. When crafted well, you can expect to receive an award certificate recognizing your efforts and skills in solving problems.

Problem Solving Essay Generator

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Write a Problem Solving Essay on addressing climate change at a community level.

Discuss strategies to improve mental health awareness in schools in your Problem Solving Essay.

Home Essay Examples Psychology Problem Solving

Critical Thinking And Problem Solving

Category Psychology
Topic Problem Solving

It is the most important Requirements to have a successful life in every fields.

Cause life have a lot of difficulties and if you don’t able to deal with different situations will negatively affect all your life.

This skill is considered a basic strategy is to stimulate analysis, thinking, linking, hypotheses, prediction and using scientific research methods to prove their validity. The minds are raised about the existence of a specific problem that needs to be resolved and then asked to develop a solution. The method develops students to deal with difficulties in a self-reliant manner, and reduces their dependency on others, and produces a generation capable of thinking, correcting and evaluating, We are in dire need of the skills of thinking, under the rule of old educational systems that are no longer suited to the information and technological revolution in our world. This is what stands between us and developed countries that have made great strides in the field of modern education methods and produced innovative creative generations.

Ennis (1962) distinguishes between critical thinking and problem solving by focusing on the starting and ending points of each. Critical thinking begins with a conclusion or information. The central question is, ‘What is the value or validity of the thing?’ While problem solving begins with a question: How to solve it?

Critical thinking is not a strategy as it is for problem solving or make decision, because it consists not of processes and methods.

The Properties of Critical Thinking

Do not jump directly to results
Discussion of opinions within an environment where the opinion and opinion of the other is accepted and based on dialogue.
Objectivity and distance from bias and intolerance.
Observation, examination and scrutiny.
Review of many of the views of the human mind on the issue studied.
Identify strengths and weaknesses of information
Based on a solid foundation of information and knowledge already existing in the person, as well as in-depth research on the issue studied by scientific research tools.

‘Life is a tragedy for those who live with their feelings, but it is like comedy for thinkers’.

This quote to Jean de la Prober is somewhat radical, and according to the assumptions of cognitive psychology, our views reflect our feelings.

Most people believe that our feelings are independent of our ideas and precedes them. The truth is that they are the product of our ideas. This costs a great hardship for man because it makes him responsible for all his behaviors and actions, but at the same time liberates him and gives him the ability to choose his ideas and views. When we can choose and direct our ideas, we will realize and can control our living conditions, improve decision and making processes.

Man becomes a critical and mental thinker capable of dealing with problems when he relies on reason rather than passion, can evaluate a wide range of ideas and views, is open to all alternative interpretations, and willing to accept any new results. Critical thinking is also willing to re-evaluate its information, able to avoid hasty judgments, deviate from all personal prejudices, and be ready to consider all reasonable possibilities. This does not mean in any way that we underestimate the importance of the feelings we feel but is just a simple way to balance them with our cognitive abilities.

Learning to think critically or solve the problem takes a long time and needs perseverance and practice. But first, one must know the steps of critical thinking and how to apply them.

Identifying the problem is the first step in the way of critical thinking; sometimes one reaches a certain stage where it concludes that there is no problem, but it is just a misunderstanding. But in the event of a problem it must be precisely identified then, and consider all the positive and negative aspects involved
Solve the problem and hope it from different angles. Once you identify the problem and analyze it through a different set of views, we will know whether it is solvable or not, and whether we can address it alone or need help from others. Sometimes we arrive at an immediate decision on the problem once it has been contemplated from many angles, and we may sometimes discover that we have a biased view, or a narrow horizon of view.
Brainstorming and finding possible solutions.

In this step, one contemplates several possible ideas for solving the problem, then sets it down to choose the best one later. Of course, the more options you have, the more likely you are to achieve the desired results.

Choose the solution most appropriate to our situation and circumstances. In certain situations, the circumstances under which we are experiencing may require a solution. It is therefore necessary to spend some time choosing the right solution, as there is no magic solution suitable for all possible circumstances.
Acting is the fifth and final step on the path of critical thinking. At this stage, man seeks to implement the solution he has envisaged, even if it involves acceptance of his present state and moving forward in his life. So instead of looking at the problems and challenges that face us as obstacles we cannot overcome, we can always consider them as opportunities to refine our critical thinking and problem-solving skills. Our confidence in ourselves and our abilities increases with every problem we can overcome. Critical thinking not only helps us deal with the challenges ahead more skillfully, but also expands our thinking and gives us a different perspective to reflect on things.
Critical thinking requires judgment by the individual who practices it.
Critical thinking requires skill in the use of rules of logic and inference of things.
Critical thinking involves a set of thinking skills that can be learned, trained and refined.
Keep a memo to record creative ideas even if they seem far from the most logical solutions; keeping them can the individual to refer to them.
Practice logical puzzles, and some games that develop logical thinking, and stimulate mental activity.

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Composition Type: Problem-Solution Essays

An Introduction to Punctuation
Ph.D., Rhetoric and English, University of Georgia
M.A., Modern English and American Literature, University of Leicester
B.A., English, State University of New York

In composition , using a problem-solution format is a method for analyzing and writing about a topic by identifying a problem and proposing one or more solutions. A problem-solution essay is a type of argument. "This sort of essay involves argumentation in that the writer seeks to convince the reader to take a particular course of action. In explaining the problem, it may also need to persuade the reader concerning specific causes" (Dave Kemper et al., "Fusion: Integrated Reading and Writing," 2016).

The Thesis Statement

In many types of report writing, the thesis statement is posed front and center, in one sentence. Author Derek Soles writes about how the thesis statement in a problem-solution paper differs from a straight "report of findings" type of text:

"[One] expository mode is the problem-solution essay, topics for which are typically framed in the form of questions. Why did fourth-graders from poor families score low on a nationwide math test, and how can educators improve math education for this group? Why is Iran a threat to our national security, and how can we reduce this threat? Why did it take the Democratic Party so long to select a candidate for the 2008 presidential election, and what can the party do to make the process more efficient in the future? These essays have two parts: a full explanation of the nature of the problem, followed by an analysis of solutions and their likelihood of success."

("The Essentials of Academic Writing," 2nd ed. Wadsworth, Cengage, 2010)

Readers need additional context before you get to your thesis, but that is not to say that the thesis has to be posed as a question in the introduction:

"In a problem-solution essay, the thesis statement usually proposes the solution. Because readers must first understand the problem, the thesis statement usually comes after a description of the problem. The thesis statement does not have to give details about the solution. Instead, it summarizes the solution. It should also lead naturally to the body of the essay, preparing your reader for a discussion of how your solution would work."

(Dorothy Zemach and Lynn Stafford-Yilmaz, "Writers at Work: The Essay." Cambridge University Press, 2008)

Sample Introductions

It can be helpful to see completed examples before writing in order to examine what makes for an effective piece. See how these introductions give some context before posing the topic and lead naturally into the body paragraphs, where the evidence will be listed. You can imagine how the author has organized the rest of the piece.

"We buried my cousin last summer. He was 32 when he hanged himself from a closet coat rack in the throes of alcoholism, the fourth of my blood relatives to die prematurely from this deadly disease. If America issued drinking licenses, those four men—including my father, who died at 54 of liver failure—might be alive today."

(Mike Brake, "Needed: A License to Drink." Newsweek , March 13, 1994)

"America is suffering from overwork. Too many of us are too busy, trying to squeeze more into each day while having less to show for it. Although our growing time crunch is often portrayed as a personal dilemma, it is, in fact, a major social problem that has reached crisis proportions over the past twenty years."

(Barbara Brandt, "Whole Life Economics: Revaluing Daily Life." New Society, 1995)

"The modern-day apartment dweller is faced with a most annoying problem: paper-thin walls and sound-amplifying ceilings. To live with this problem is to live with the invasion of privacy. There is nothing more distracting than to hear your neighbors' every function. Although the source of the noise cannot be eliminated, the problem can be solved."

(Maria B. Dunn, "One Man's Ceiling Is Another Man's Floor: The Problem of Noise")

Organization

In "Passages: A Writer's Guide, " how to organize a problem-solution paper is explained:

"Though to some extent [your organization of the paper] depends on your topic, do make sure that you include the following information:

Introduction: Identify the problem in a nutshell. Explain why this is a problem, and mention who should be concerned about it.

Problem Paragraph(s): Explain the problem clearly and specifically. Demonstrate that this is not just a personal complaint, but a genuine problem that affects many people.

"Solution Paragraph(s): Offer a concrete solution to the problem, and explain why this is the best one available. You may want to point out why other possible solutions are inferior to yours. If your solution calls for a series of steps or actions to be followed, present these steps in a logical order.

"Conclusion: Reemphasize the importance of the problem and the value of your solution. Choose a problem that you have experienced and thought about—one that you have solved or are in the process of solving. Then, in the essay itself, you may use your own experience to illustrate the problem. However, don't focus all the attention on yourself and on your troubles. Instead, direct the essay at others who are experiencing a similar problem. In other words, don't write an I essay ('How I Cure the Blues'); write a you essay ('How You Can Cure the Blues')."

(Richard Nordquist, Passages: A Writer's Guide , 3rd ed. St. Martin's Press, 1995)

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What Are Problem-Solving Skills?

Definition & Examples of Problem-Solving Skills

Problem-solving skills help you determine why an issue is happening and how to resolve that issue.

Learn more about problem-solving skills and how they work.

Problem-solving skills help you solve issues quickly and effectively. It's one of the key skills that employers seek in job applicants, as employees with these skills tend to be self-reliant. Problem-solving skills require quickly identifying the underlying issue and implementing a solution.

Problem-solving is considered a soft skill (a personal strength) rather than a hard skill that's learned through education or training. You can improve your problem-solving skills by familiarizing yourself with common issues in your industry and learning from more experienced employees.

How Problem-Solving Skills Work

Problem-solving starts with identifying the issue. For example, a teacher might need to figure out how to improve student performance on a writing proficiency test. To do that, the teacher will review the writing tests looking for areas of improvement. They might see that students can construct simple sentences, but they're struggling with writing paragraphs and organizing those paragraphs into an essay.

To solve the problem, the teacher would work with students on how and when to write compound sentences, how to write paragraphs, and ways to organize an essay.

Theresa Chiechi / The Balance

There are five steps typically used in problem-solving.

1. Analyze Contributing Factors

To solve a problem, you must find out what caused it. This requires you to gather and evaluate data, isolate possible contributing circumstances, and pinpoint what needs to be addressed for a resolution.

To do this, you'll use skills like :

Data gathering
Data analysis
Fact-finding
Historical analysis

2. Generate Interventions

Once you’ve determined the cause, brainstorm possible solutions. Sometimes this involves teamwork since two (or more) minds are often better than one. A single strategy is rarely the obvious route to solving a complex problem; devising a set of alternatives helps you cover your bases and reduces your risk of exposure should the first strategy you implement fail.

This involves skills like :

Brainstorming
Creative thinking
Forecasting
Project design
Project planning

3. Evaluate Solutions

Depending on the nature of the problem and your chain of command, evaluating best solutions may be performed by assigned teams, team leads, or forwarded to corporate decision-makers. Whoever makes the decision must evaluate potential costs, required resources, and possible barriers to successful solution implementation.

This requires several skills, including:

Corroboration
Test development
Prioritizing

4. Implement a Plan

Once a course of action has been decided, it must be implemented along with benchmarks that can quickly and accurately determine whether it’s working. Plan implementation also involves letting personnel know about changes in standard operating procedures.

This requires skills like:

Project management
Project implementation
Collaboration
Time management
Benchmark development

5. Assess the Solution's Effectiveness

Once a solution is implemented, the best problem-solvers have systems in place to evaluate if and how quickly it's working. This way, they know as soon as possible whether the issue has been resolved or whether they’ll have to change their response to the problem mid-stream.

This requires:

Communication
Customer feedback
Follow-through
Troubleshooting

Here's an example of showing your problem-solving skills in a cover letter.

When I was first hired as a paralegal, I inherited a backlog of 25 sets of medical records that needed to be summarized, each of which was hundreds of pages long. At the same time, I had to help prepare for three major cases, and there weren’t enough hours in the day. After I explained the problem to my supervisor, she agreed to pay me to come in on Saturday mornings to focus on the backlog. I was able to eliminate the backlog in a month.

Here's another example of how to show your problem-solving skills in a cover letter:

When I joined the team at Great Graphics as Artistic Director, the designers had become uninspired because of a former director who attempted to micro-manage every step in the design process. I used weekly round-table discussions to solicit creative input and ensured that each designer was given full autonomy to do their best work. I also introduced monthly team-based competitions that helped build morale, spark new ideas, and improve collaboration.

Highlighting Problem-Solving Skills

Since this is a skill that's important to most employers, put them front and center on your resume, cover letter, and in interviews.

If you're not sure what to include, look to previous roles—whether in academic, work, or volunteer settings—for examples of challenges you met and problems you solved. Highlight relevant examples in your cover letter and use bullet points in your resume to show how you solved a problem.

During interviews, be ready to describe situations you've encountered in previous roles, the processes you followed to address problems, the skills you applied, and the results of your actions. Potential employers are eager to hear a coherent narrative of the ways you've used problem-solving skills .

Interviewers may pose hypothetical problems for you to solve. Base your answers on the five steps and refer to similar problems you've resolved, if possible. Here are tips for answering problem-solving interview questions , with examples of the best answers.

Key Takeaways

It's one of the key skills that employers seek in job applicants.
Problem-solving starts with identifying the issue, coming up with solutions, implementing those solutions, and evaluating their effectiveness.

My Problem-Solving Skills

In my day to day workplace, the most important skill which I developed is the problem-solving Skills. Problem-solving strategies are crucial in every organization. While working with any of the firm, every one of them requires on-time delivery with quality. The day might start fresh but while working through the day we might have to face a lot of problems. All these problems can sometimes accumulate to one major critical issue which can make or break a company.

Initially, I joined as an analyst in my first job, I had a vigorous training as I was working with one of the top four auditing companies in the world.

They are well-reputed firm with Phenomenal Strategies. I have acquired technical knowledge in my field and gained more expertise through additional coursework, training and practice. By putting myself into new situations, I was more likely to be exposed to opportunities to problem solve. Practice and role-play can be useful tools while learning to develop my problem-solving skills.

Henceforth, I developed my own problem-solving skills through experience.

I would want to quote a real-time example: “we were supposed to receive stock for our product on a particular date for the sale period but we were informed just a week before that the stock will be delayed by another 15 days. We tend to bring our stock by waterways, but we decided to bring the stock through air shipment to meet the deadline as the sale will happen only once in a year.”

Here is the process which I want to use when solving a problem:

Understanding the problem: A clear understanding of the problem is mandatory before we make any attempts to solve it.

Proficient in: Problem Solving

“ This writer never make an mistake for me always deliver long before due date. Am telling you man this writer is absolutely the best. ”

This helps us measure the degree of the issue and the potential impact it could have.

Analyze: Once we understand the problem and its impact, we should spend quality time in investigating the problem occurred and make efforts to root cause the issue. This would save us significant time in solving the problem effectively.

Research: It is better to know whether the issue is trivial or not. Sometimes solving a problem faster would save us from any further damage it could have caused. Search for any known solutions that could readily be applied by brainstorming with experienced colleagues or even researching it online.

React: Implement the apt solution in an effective way such that it does not affect others and cause any further repercussions. Make sure it provides a long term solution rather than a quick fix.

Book-keeping: Record the complete process and make it available for all the professionals so that they could benefit from your efforts.

Learnings: Prevention is better than cure. Take the learnings from the problem and create an awareness to avoid the problem rather than spending human time and effort in solving it in the future.

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26 Expert-Backed Problem Solving Examples – Interview Answers

Published: February 13, 2023

Interview Questions and Answers

Actionable advice from real experts:

Biron Clark

Former Recruiter

Contributor

Dr. Kyle Elliott

Career Coach

Hayley Jukes

Editor-in-Chief

Biron Clark , Former Recruiter

Kyle Elliott , Career Coach

Hayley Jukes , Editor

As a recruiter , I know employers like to hire people who can solve problems and work well under pressure.

A job rarely goes 100% according to plan, so hiring managers are more likely to hire you if you seem like you can handle unexpected challenges while staying calm and logical.

But how do they measure this?

Hiring managers will ask you interview questions about your problem-solving skills, and they might also look for examples of problem-solving on your resume and cover letter.

In this article, I’m going to share a list of problem-solving examples and sample interview answers to questions like, “Give an example of a time you used logic to solve a problem?” and “Describe a time when you had to solve a problem without managerial input. How did you handle it, and what was the result?”

Problem-solving involves identifying, prioritizing, analyzing, and solving problems using a variety of skills like critical thinking, creativity, decision making, and communication.
Describe the Situation, Task, Action, and Result ( STAR method ) when discussing your problem-solving experiences.
Tailor your interview answer with the specific skills and qualifications outlined in the job description.
Provide numerical data or metrics to demonstrate the tangible impact of your problem-solving efforts.

What are Problem Solving Skills?

Problem-solving is the ability to identify a problem, prioritize based on gravity and urgency, analyze the root cause, gather relevant information, develop and evaluate viable solutions, decide on the most effective and logical solution, and plan and execute implementation.

Problem-solving encompasses other skills that can be showcased in an interview response and your resume. Problem-solving skills examples include:

Critical thinking
Analytical skills
Decision making
Research skills
Technical skills
Communication skills
Adaptability and flexibility

Why is Problem Solving Important in the Workplace?

Problem-solving is essential in the workplace because it directly impacts productivity and efficiency. Whenever you encounter a problem, tackling it head-on prevents minor issues from escalating into bigger ones that could disrupt the entire workflow.

Beyond maintaining smooth operations, your ability to solve problems fosters innovation. It encourages you to think creatively, finding better ways to achieve goals, which keeps the business competitive and pushes the boundaries of what you can achieve.

Effective problem-solving also contributes to a healthier work environment; it reduces stress by providing clear strategies for overcoming obstacles and builds confidence within teams.

Examples of Problem-Solving in the Workplace

Correcting a mistake at work, whether it was made by you or someone else
Overcoming a delay at work through problem solving and communication
Resolving an issue with a difficult or upset customer
Overcoming issues related to a limited budget, and still delivering good work through the use of creative problem solving
Overcoming a scheduling/staffing shortage in the department to still deliver excellent work
Troubleshooting and resolving technical issues
Handling and resolving a conflict with a coworker
Solving any problems related to money, customer billing, accounting and bookkeeping, etc.
Taking initiative when another team member overlooked or missed something important
Taking initiative to meet with your superior to discuss a problem before it became potentially worse
Solving a safety issue at work or reporting the issue to those who could solve it
Using problem solving abilities to reduce/eliminate a company expense
Finding a way to make the company more profitable through new service or product offerings, new pricing ideas, promotion and sale ideas, etc.
Changing how a process, team, or task is organized to make it more efficient
Using creative thinking to come up with a solution that the company hasn’t used before
Performing research to collect data and information to find a new solution to a problem
Boosting a company or team’s performance by improving some aspect of communication among employees
Finding a new piece of data that can guide a company’s decisions or strategy better in a certain area

Problem-Solving Examples for Recent Grads/Entry-Level Job Seekers

Coordinating work between team members in a class project
Reassigning a missing team member’s work to other group members in a class project
Adjusting your workflow on a project to accommodate a tight deadline
Speaking to your professor to get help when you were struggling or unsure about a project
Asking classmates, peers, or professors for help in an area of struggle
Talking to your academic advisor to brainstorm solutions to a problem you were facing
Researching solutions to an academic problem online, via Google or other methods
Using problem solving and creative thinking to obtain an internship or other work opportunity during school after struggling at first

How To Answer “Tell Us About a Problem You Solved”

When you answer interview questions about problem-solving scenarios, or if you decide to demonstrate your problem-solving skills in a cover letter (which is a good idea any time the job description mentions problem-solving as a necessary skill), I recommend using the STAR method.

STAR stands for:

It’s a simple way of walking the listener or reader through the story in a way that will make sense to them.

Start by briefly describing the general situation and the task at hand. After this, describe the course of action you chose and why. Ideally, show that you evaluated all the information you could given the time you had, and made a decision based on logic and fact. Finally, describe the positive result you achieved.

Note: Our sample answers below are structured following the STAR formula. Be sure to check them out!

EXPERT ADVICE

Dr. Kyle Elliott , MPA, CHES Tech & Interview Career Coach caffeinatedkyle.com

How can I communicate complex problem-solving experiences clearly and succinctly?

Before answering any interview question, it’s important to understand why the interviewer is asking the question in the first place.

When it comes to questions about your complex problem-solving experiences, for example, the interviewer likely wants to know about your leadership acumen, collaboration abilities, and communication skills, not the problem itself.

Therefore, your answer should be focused on highlighting how you excelled in each of these areas, not diving into the weeds of the problem itself, which is a common mistake less-experienced interviewees often make.

Tailoring Your Answer Based on the Skills Mentioned in the Job Description

As a recruiter, one of the top tips I can give you when responding to the prompt “Tell us about a problem you solved,” is to tailor your answer to the specific skills and qualifications outlined in the job description.

Once you’ve pinpointed the skills and key competencies the employer is seeking, craft your response to highlight experiences where you successfully utilized or developed those particular abilities.

For instance, if the job requires strong leadership skills, focus on a problem-solving scenario where you took charge and effectively guided a team toward resolution.

By aligning your answer with the desired skills outlined in the job description, you demonstrate your suitability for the role and show the employer that you understand their needs.

Amanda Augustine expands on this by saying:

“Showcase the specific skills you used to solve the problem. Did it require critical thinking, analytical abilities, or strong collaboration? Highlight the relevant skills the employer is seeking.”

Interview Answers to “Tell Me About a Time You Solved a Problem”

Now, let’s look at some sample interview answers to, “Give me an example of a time you used logic to solve a problem,” or “Tell me about a time you solved a problem,” since you’re likely to hear different versions of this interview question in all sorts of industries.

The example interview responses are structured using the STAR method and are categorized into the top 5 key problem-solving skills recruiters look for in a candidate.

1. Analytical Thinking

Situation: In my previous role as a data analyst , our team encountered a significant drop in website traffic.

Task: I was tasked with identifying the root cause of the decrease.

Action: I conducted a thorough analysis of website metrics, including traffic sources, user demographics, and page performance. Through my analysis, I discovered a technical issue with our website’s loading speed, causing users to bounce.

Result: By optimizing server response time, compressing images, and minimizing redirects, we saw a 20% increase in traffic within two weeks.

2. Critical Thinking

Situation: During a project deadline crunch, our team encountered a major technical issue that threatened to derail our progress.

Task: My task was to assess the situation and devise a solution quickly.

Action: I immediately convened a meeting with the team to brainstorm potential solutions. Instead of panicking, I encouraged everyone to think outside the box and consider unconventional approaches. We analyzed the problem from different angles and weighed the pros and cons of each solution.

Result: By devising a workaround solution, we were able to meet the project deadline, avoiding potential delays that could have cost the company $100,000 in penalties for missing contractual obligations.

3. Decision Making

Situation: As a project manager , I was faced with a dilemma when two key team members had conflicting opinions on the project direction.

Task: My task was to make a decisive choice that would align with the project goals and maintain team cohesion.

Action: I scheduled a meeting with both team members to understand their perspectives in detail. I listened actively, asked probing questions, and encouraged open dialogue. After carefully weighing the pros and cons of each approach, I made a decision that incorporated elements from both viewpoints.

Result: The decision I made not only resolved the immediate conflict but also led to a stronger sense of collaboration within the team. By valuing input from all team members and making a well-informed decision, we were able to achieve our project objectives efficiently.

4. Communication (Teamwork)

Situation: During a cross-functional project, miscommunication between departments was causing delays and misunderstandings.

Task: My task was to improve communication channels and foster better teamwork among team members.

Action: I initiated regular cross-departmental meetings to ensure that everyone was on the same page regarding project goals and timelines. I also implemented a centralized communication platform where team members could share updates, ask questions, and collaborate more effectively.

Result: Streamlining workflows and improving communication channels led to a 30% reduction in project completion time, saving the company $25,000 in operational costs.

5. Persistence

Situation: During a challenging sales quarter, I encountered numerous rejections and setbacks while trying to close a major client deal.

Task: My task was to persistently pursue the client and overcome obstacles to secure the deal.

Action: I maintained regular communication with the client, addressing their concerns and demonstrating the value proposition of our product. Despite facing multiple rejections, I remained persistent and resilient, adjusting my approach based on feedback and market dynamics.

Result: After months of perseverance, I successfully closed the deal with the client. By closing the major client deal, I exceeded quarterly sales targets by 25%, resulting in a revenue increase of $250,000 for the company.

Tips to Improve Your Problem-Solving Skills

Throughout your career, being able to showcase and effectively communicate your problem-solving skills gives you more leverage in achieving better jobs and earning more money .

So to improve your problem-solving skills, I recommend always analyzing a problem and situation before acting.

When discussing problem-solving with employers, you never want to sound like you rush or make impulsive decisions. They want to see fact-based or data-based decisions when you solve problems.

Don’t just say you’re good at solving problems. Show it with specifics. How much did you boost efficiency? Did you save the company money? Adding numbers can really make your achievements stand out.

To get better at solving problems, analyze the outcomes of past solutions you came up with. You can recognize what works and what doesn’t.

Think about how you can improve researching and analyzing a situation, how you can get better at communicating, and deciding on the right people in the organization to talk to and “pull in” to help you if needed, etc.

Finally, practice staying calm even in stressful situations. Take a few minutes to walk outside if needed. Step away from your phone and computer to clear your head. A work problem is rarely so urgent that you cannot take five minutes to think (with the possible exception of safety problems), and you’ll get better outcomes if you solve problems by acting logically instead of rushing to react in a panic.

You can use all of the ideas above to describe your problem-solving skills when asked interview questions about the topic. If you say that you do the things above, employers will be impressed when they assess your problem-solving ability.

More Interview Resources

3 Answers to “How Do You Handle Stress?”
How to Answer “How Do You Handle Conflict?” (Interview Question)
Sample Answers to “Tell Me About a Time You Failed”

About the Author

Biron Clark is a former executive recruiter who has worked individually with hundreds of job seekers, reviewed thousands of resumes and LinkedIn profiles, and recruited for top venture-backed startups and Fortune 500 companies. He has been advising job seekers since 2012 to think differently in their job search and land high-paying, competitive positions. Follow on Twitter and LinkedIn .

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Problem Solving Skills

The term “problem solving skills” refers to a number of academic and real life situations that require the ability to dissect problems and effectively resolve them.

Problem solving is considered to be the process of finding solutions to difficult issues. The term “problem solving skills” refers not only to one’s ability to solve math problems but also to a number of academic and real life situations that require the ability to dissect problems and effectively resolve them.

Problem solving skills are also of extreme importance in the academic setting because they are an inalienable part of one’s studies, effective work and life. Your teachers, tutors, professors, instructors will often give you problem-solving assignments as means of building up your life and academic competencies. Globally speaking, your entire education is built on problem solving, and here is why: when you are given a problem that ranges 1 out 3 on the complexity scale, you might not be able to deal with it at first.

However, with a little bit of help and knowledge, you are able to break it up into a set of smaller problems and solve them one by one. Eventually, you will be able to solve problems level 1 easily. Once you have reached this level, you will be ready to move on to Level 2 and the cycle will repeat. Education works exactly the same way: once you complete one problem-solving assignment, your skills grow and you are ready to move onto a more difficult one. The higher you are in this hierarchy, the better your problem-solving skills are and the more complex problems you can resolve.

Types of Problem Solving Skills

As a matter of fact, solving different types of problems requires a considerable number of skills, but they all may be divided into two main types: analytical and creative . Let us find out the role of these two skill groups.

Analytical skills , which are also collectively called ‘logical thinking’, is a kind of thinking responsible for selecting the best solution out of all possible solutions. Analytical thinking involves the following skills: ordering, comparing, contrasting, evaluating and selecting.

Creative skills or creative thinking can be characterized as a thinking process, which creates a solution that is both new and valuable. The search for such solution is based on imagination, intelligence and cognition. Creative thinking helps to see beyond the obvious and plays an important role in solving the problem. Creative thinking helps to see beyond the obvious and plays an important role in problem solving.

Very often ideas obtained in the process of creative thinking seem illogical at first. However, subsequent ideas may alter and modify the initial ‘illogical’ solution to the extent where it seems perfectly suitable. Such skills include some basic elements such as fluency, flexibility, and originality as well as producing uncommon ideas.

Problem Solving Pattern

Effective problem solving usually involves a number of specific steps. Depending on the situation and the type of problem, you will use one or the other problem-solving pattern. Nevertheless, we would like to offer a list of specific problem-solving steps.

Problem identification

Ability to identify a problem means that a person can adequately detect and recognize the problem, identify its source and nature. It may sound obvious, but this step requires more thought and analysis than it may seem at first.

Problem structure

This skill requires the ability to observe, carefully inspect and develop a clear picture of the problem. When working on a problem, you need to find as much information about the problem as possible; as a result, you will build a more comprehensive picture of goals and barriers. This may not be needed for simple problems but is necessary for complicated ones.

Identifying possible solutions

When trying to solve a problem you will need to identify all possible solutions and select the most viable of them. It works like brainstorming, where you name and write down whatever solution comes into your mind. The only difference is that your solutions are limited to whatever ideas come to your head, and that narrows down your choices. Nevertheless, you are still getting a list of viable solutions and are able to select the ones that you think are most effective.

Decision-making skills

Once you have generated all solutions it is essential that you select the best one. This is perhaps the most complex part of the problem-solving process. Some solutions may not be possible due to circumstance like time constraints, budget, complexity etc. Evaluate all pros and cons and make a decision – which course of action do you want to take?

Implementation

This step involves accepting and carrying out the chosen course of action. Implementation implies that you need to act based on the chosen solution. Implementation stage may bring some unexpected surprises; in most cases, they are a result of inadequate analysis of the problem.

The last step of effective problem solving is reviewing outcomes of problem solving. This step means that you need to make sure your decision was successful and effective. This can be achieved by monitoring and gaining feedback from people affected by the changes that occurred.

In order to effectively solve problems, you need to be attentive, well-organized, flexible and motivated to find the solution. This level of problem-solving skills will require you to build up considerable experience in problem solving. Once you have dealt with a number of complex issues and have attained certain expertise in it, you will start solving most problems subconsciously and automatically. While you are still on this way, PrivateWriting is happy to help you work through your problem-solving assignments. We are ready to help you with all kinds of problem-solving activities, ranging from math problems to problems of logical nature, law and even more. Feel free to place your order today and we will gladly help you to work through your assignment. Privatewriting is the service you can trust!

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What is problem solving and why is it important

By Wayne Stottler , Kepner-Tregoe

Problem Solving & Decision Making Over time, developing and refining problem solving skills provides the ability to solve increasingly complex problems Learn More

For over 60 years, Kepner-Tregoe has been helping companies across industries and geographies to develop and mature their problem-solving capabilities through KT’s industry leading approach to training and the implementation of best practice processes. Considering that problem solving is a part of almost every person’s daily life (both at home and in the workplace), it is surprising how often we are asked to explain what problem solving is and why it is important.

Problem solving is at the core of human evolution. It is the methods we use to understand what is happening in our environment, identify things we want to change and then figure out the things that need to be done to create the desired outcome. Problem solving is the source of all new inventions, social and cultural evolution, and the basis for market based economies. It is the basis for continuous improvement, communication and learning.

If this problem-solving thing is so important to daily life, what is it?

Problem-solving is the process of observing what is going on in your environment; identifying things that could be changed or improved; diagnosing why the current state is the way it is and the factors and forces that influence it; developing approaches and alternatives to influence change; making decisions about which alternative to select; taking action to implement the changes; and observing impact of those actions in the environment.

Each step in the problem-solving process employs skills and methods that contribute to the overall effectiveness of influencing change and determine the level of problem complexity that can be addressed. Humans learn how to solve simple problems from a very early age (learning to eat, make coordinated movements and communicate) – and as a person goes through life problem-solving skills are refined, matured and become more sophisticated (enabling them to solve more difficult problems).

Problem-solving is important both to individuals and organizations because it enables us to exert control over our environment.

Fixing things that are broken

Some things wear out and break over time, others are flawed from day-1. Personal and business environments are full of things, activities, interactions and processes that are broken or not operating in the way they are desired to work. Problem-solving gives us a mechanism for identifying these things, figuring out why they are broken and determining a course of action to fix them.

Addressing risk

Humans have learned to identify trends and developed an awareness of cause-and-effect relationships in their environment. These skills not only enable us to fix things when they break but also anticipate what may happen in the future (based on past-experience and current events). Problem-solving can be applied to the anticipated future events and used to enable action in the present to influence the likelihood of the event occurring and/or alter the impact if the event does occur.

Improving performance

Individuals and organizations do not exist in isolation in the environment. There is a complex and ever-changing web of relationships that exist and as a result, the actions of one person will often have either a direct impact on others or an indirect impact by changing the environment dynamics. These interdependencies enable humans to work together to solve more complex problems but they also create a force that requires everyone to continuously improve performance to adapt to improvements by others. Problem-solving helps us understand relationships and implement the changes and improvements needed to compete and survive in a continually changing environment.

Seizing opportunity

Problem solving isn’t just about responding to (and fixing) the environment that exists today. It is also about innovating, creating new things and changing the environment to be more desirable. Problem-solving enables us to identify and exploit opportunities in the environment and exert (some level of) control over the future.

Problem solving skills and the problem-solving process are a critical part of daily life both as individuals and organizations. Developing and refining these skills through training, practice and learning can provide the ability to solve problems more effectively and over time address problems with a greater degree of complexity and difficulty. View KT’s Problem Solving workshop known to be the gold standard for over 60 years.

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Problem Solving Skills Training Essay

Introduction, general goals, specific objectives, materials needed, training procedure, content of the training module.

Learning is not only a fundamental objective of education but also an intricate attribute that facilitates training. An explicit understanding of training relays the use of various strategies targeting driving ideas into another person. These strategies could incorporate activities, experiments, teachings, motivations, field studies, and individual practices, among others. They are used to internalize skills applicable when reading, presenting, listening, examining, answering questions, and solving problems.

All these activities play a vital role in individuals who are learning. Therefore, problem-solving is amongst the skill that learners must understand well for their educational works and life issues. Consequently, this training will pay particulate attention to problem-solving. In a bid to establish this training, the strategies identified will be described and evaluated in accordance with the outcomes expected.

Problems are common and diverse in the education system. They range from unanswered questions that learners have tried to answer without progress. Robertson (2001) described precisely that although a question might not be a problem when an answer is available, it becomes a problem when an individual cannot provide an answer. This allegation portrays the distinction existing between the term question and problem.

Furthermore, it clarifies that a problem could be a hard or difficult question to answer. Probably, the answer could have valid uncertainty or doubts. Learning requires techniques to solve these problems strategically when reviewing past papers and performing personal assessments. Additionally, problem-solving skills equip a learner with the necessary strategies and step by step techniques to answer examination questions. Problem-solving is quite common in mathematical operations and continues to integrate into other subjects. Research arises to provide solutions from a predetermined problem or a question that requires an answer.

Therefore, it is apparent that training learners about solving problems are entirely critical for proper studies. Also, there are life problems that a learner might solve using step by step problem-solving techniques. For instance, whenever a family the problem arises to a trained person, s/he could identify and evaluate the repercussion of the decisions made. What if a man needs to divorce hi outs wife due to unfaithfulness? It can be identified that divorce will leave children without one parent. This could direct the divorcing individuals on finding a satisfactory solution for the sake of their daughters. Although this could just be a less significant problem, there are many life issues that apply problem-solving skills to provide tentative solutions. These ideas depict that learning must incorporate the skills and techniques to solve problems.

According to Clements and Jones (2008), there is a performance proportionality existing between the positive attitude of learners and goal oriented studies. They indicated that attitude directs an individual towards achieving something s/he had not identified fully. Similarly, goal driven studies are directive and precise. A learner aims at achieving a set goal intimately and regardless of the side forces.

This training targets at providing an explicit understanding of the problem-solving skill. It will facilitate the trainees to perform personal assessment effectively. Consequently, future learning and researching will have strong bases due to strong understanding retrieved from these solving techniques. Moreover, the performances on examinations will appreciate due to a rising understanding and improved perception. The strategies of solving problems will be boosted and amplified in accordance with the recent research finding. Ultimately, learning and training through this presentation will facilitate the internalization of the skill.

This training will consider several parts that will guide towards the goals. First, the trainees will be able to differentiate between a problem and a question. This will direct them towards the main cause of the problem. Probably, it could be done by identifying a problem and differentiating it from a question. Learners should be able to make clarifications of the problem by observing, requesting help, visualizing and gathering information. After gaining clarity of the problem, it could be broken down into parts that could be solved easily. Consequently, learners must be able to break down the problem. When the solvable parts are established, the learner must know how to set and follow a target. For instance, a learner could choose to seek assistance in solving a math problem to fulfill a goal of understanding trigonometry.

Therefore, the learner must be able to identify a goal. A proper goal should consider timing, specificity, reality, measurement and the ability to achieve it. Another vital objective is establishing the ground causes of a problem. This could involve identifying all the available information about the problem, trying to establish the hidden points, and knowing what requires identification through research or calculations. This indicates the necessity of trainees’ knowledge about the causes of the problem.

At the end of the training, a trainee will be able to identify various countermeasures related to a selected problem. Development of these countermeasures will be based on learners’ ability to play draft. Learners will learn how to play draft and identify problems that require decisions for successful winning. Making each move will involve the implementation of a countermeasure. After completing the game, the results and processes will be evaluated in accordance with the fate of each participant. This implies that learners will be able to develop and implement countermeasures for goal achievement. Also, they will be able to analyze the results and process before identifying the way forward.

This training will require several material to complete the training successfully. First, there are the obvious class resources such as books and writing materials. Secondly, the training will require several mathematical problems presented to the students through a handout. Possibly, there could be a video presentation involving divorcing parents.

Consequently, devices to show the video could be presented. This is necessary because the trainer could have the opportunity of using many training styles.

Additionally, it will break the monotony of training and create an allowance to request for the available solutions. Also, the trainers could use the video to apply step by step problem-solving strategies described in the following paragraph. Another material requirement will be draught equipment. This equipment could be modified by using bottle tops and drawing squared planes similar to those shown in the following figure.

The group will select a facilitator and an emcee to direct the group proceedings. Each student will have a role to play in the presentation. The session will begin by evaluating what the audience knows about the problems. This will be followed by a description of the training goals and objectives. When the students understand the reasons for the training, a video will be shown to trigger previewing of the problem-solving issues. This will allow the trainer to ask questions about the best solutions regarding the case presented. Step by step analysis will be presented by the trainer to clarify the problem-solving strategies. These steps will be presented as shown in the following list.

Problem identification;
Problem breakdown;
Target determination;
Identification of the root causes and their analysis;
Development and implementation of countermeasures;
Evaluation of results and processes;
Identification and implementation of the standard solution.

Also, these steps will be followed after playing the draught. Several math questions will be provided to the trainees whereby they will differentiate questions from problems. Finally, the necessity of problem-solving will be described to elaborate on the vitality of the study. The emcee will conclude the training by pointing out several issues trained during the session.

First, the training module will introduce the study with a clear topic of problem-solving. Secondly, it will identify the goals and objectives of the study. A list of activities and material requirements will follow consecutively. There will be an elaborate description of problem-solving and its overall benefits. Step by step problem-solving strategies will be another vital content.

Problem-solving is a vital attribute that learners must understand to study effectively. Mishra and Sharma (2005) postulated that multimedia facilities could be applied to provide quality training. This training applied videos and could use computer programs to facilitate the playing of draught. Therefore, many strategies should be applied to training and boosting the perception of learners.

Clements, P. E., & Jones, J. (2008). The diversity training handbook a practical guide to understanding & changing attitudes (3rd ed.). London: Kogan Page. Web.

Mishra, S., & Sharma, R. C. (2005). Interactive multimedia in education and training . Hershey PA: Idea Group Pub. Web.

Robertson, S. I. (2001). Problem solving . England: Psychology Press. Web.

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Bibliography

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Introduction to Problem Solving Skills

What is problem solving and why is it important.

The ability to solve problems is a basic life skill and is essential to our day-to-day lives, at home, at school, and at work. We solve problems every day without really thinking about how we solve them. For example: it’s raining and you need to go to the store. What do you do? There are lots of possible solutions. Take your umbrella and walk. If you don't want to get wet, you can drive, or take the bus. You might decide to call a friend for a ride, or you might decide to go to the store another day. There is no right way to solve this problem and different people will solve it differently.

Problem solving is the process of identifying a problem, developing possible solution paths, and taking the appropriate course of action.

Why is problem solving important? Good problem solving skills empower you not only in your personal life but are critical in your professional life. In the current fast-changing global economy, employers often identify everyday problem solving as crucial to the success of their organizations. For employees, problem solving can be used to develop practical and creative solutions, and to show independence and initiative to employers.

Throughout this case study you will be asked to jot down your thoughts in idea logs. These idea logs are used for reflection on concepts and for answering short questions. When you click on the "Next" button, your responses will be saved for that page. If you happen to close the webpage, you will lose your work on the page you were on, but previous pages will be saved. At the end of the case study, click on the "Finish and Export to PDF" button to acknowledge completion of the case study and receive a PDF document of your idea logs.

What Does Problem Solving Look Like?

IDEAL heuristic strategy for problem solving

The ability to solve problems is a skill, and just like any other skill, the more you practice, the better you get. So how exactly do you practice problem solving? Learning about different problem solving strategies and when to use them will give you a good start. Problem solving is a process. Most strategies provide steps that help you identify the problem and choose the best solution. There are two basic types of strategies: algorithmic and heuristic.

Algorithmic strategies are traditional step-by-step guides to solving problems. They are great for solving math problems (in algebra: multiply and divide, then add or subtract) or for helping us remember the correct order of things (a mnemonic such as “Spring Forward, Fall Back” to remember which way the clock changes for daylight saving time, or “Righty Tighty, Lefty Loosey” to remember what direction to turn bolts and screws). Algorithms are best when there is a single path to the correct solution.

But what do you do when there is no single solution for your problem? Heuristic methods are general guides used to identify possible solutions. A popular one that is easy to remember is IDEAL [ Bransford & Stein, 1993 ] :

I dentify the problem
D efine the context of the problem
E xplore possible strategies
A ct on best solution

IDEAL is just one problem solving strategy. Building a toolbox of problem solving strategies will improve your problem solving skills. With practice, you will be able to recognize and use multiple strategies to solve complex problems.

Watch the video

What is the best way to get a peanut out of a tube that cannot be moved? Watch a chimpanzee solve this problem in the video below [ Geert Stienissen, 2010 ].

[PDF transcript]

Describe the series of steps you think the chimpanzee used to solve this problem.

[Page 2: What does Problem Solving Look Like?] Describe the series of steps you think the chimpanzee used to solve this problem.

Think of an everyday problem you've encountered recently and describe your steps for solving it.

[Page 2: What does Problem Solving Look Like?] Think of an everyday problem you've encountered recently and describe your steps for solving it.

Developing Problem Solving Processes

Problem solving is a process that uses steps to solve problems. But what does that really mean? Let's break it down and start building our toolbox of problem solving strategies.

What is the first step of solving any problem? The first step is to recognize that there is a problem and identify the right cause of the problem. This may sound obvious, but similar problems can arise from different events, and the real issue may not always be apparent. To really solve the problem, it's important to find out what started it all. This is called identifying the root cause .

Example: You and your classmates have been working long hours on a project in the school's workshop. The next afternoon, you try to use your student ID card to access the workshop, but discover that your magnetic strip has been demagnetized. Since the card was a couple of years old, you chalk it up to wear and tear and get a new ID card. Later that same week you learn that several of your classmates had the same problem! After a little investigation, you discover that a strong magnet was stored underneath a workbench in the workshop. The magnet was the root cause of the demagnetized student ID cards.

The best way to identify the root cause of the problem is to ask questions and gather information. If you have a vague problem, investigating facts is more productive than guessing a solution. Ask yourself questions about the problem. What do you know about the problem? What do you not know? When was the last time it worked correctly? What has changed since then? Can you diagram the process into separate steps? Where in the process is the problem occurring? Be curious, ask questions, gather facts, and make logical deductions rather than assumptions.

Watch Adam Savage from Mythbusters, describe his problem solving process [ ForaTv, 2010 ]. As you watch this section of the video, try to identify the questions he asks and the different strategies he uses.

Adam Savage shared many of his problem solving processes. List the ones you think are the five most important. Your list may be different from other people in your class—that's ok!

[Page 3: Developing Problem Solving Processes] Adam Savage shared many of his problem solving processes. List the ones you think are the five most important.

“The ability to ask the right question is more than half the battle of finding the answer.” — Thomas J. Watson , founder of IBM

Voices From the Field: Solving Problems

In manufacturing facilities and machine shops, everyone on the floor is expected to know how to identify problems and find solutions. Today's employers look for the following skills in new employees: to analyze a problem logically, formulate a solution, and effectively communicate with others.

In this video, industry professionals share their own problem solving processes, the problem solving expectations of their employees, and an example of how a problem was solved.

Meet the Partners:

Taconic High School in Pittsfield, Massachusetts, is a comprehensive, fully accredited high school with special programs in Health Technology, Manufacturing Technology, and Work-Based Learning.
Berkshire Community College in Pittsfield, Massachusetts, prepares its students with applied manufacturing technical skills, providing hands-on experience at industrial laboratories and manufacturing facilities, and instructing them in current technologies.
H.C. Starck in Newton, Massachusetts, specializes in processing and manufacturing technology metals, such as tungsten, niobium, and tantalum. In almost 100 years of experience, they hold over 900 patents, and continue to innovate and develop new products.
Nypro Healthcare in Devens, Massachusetts, specializes in precision injection-molded healthcare products. They are committed to good manufacturing processes including lean manufacturing and process validation.

Making Decisions

Now that you have a couple problem solving strategies in your toolbox, let's practice. In this exercise, you are given a scenario and you will be asked to decide what steps you would take to identify and solve the problem.

Scenario: You are a new employee and have just finished your training. As your first project, you have been assigned the milling of several additional components for a regular customer. Together, you and your trainer, Bill, set up for the first run. Checking your paperwork, you gather the tools and materials on the list. As you are mounting the materials on the table, you notice that you didn't grab everything and hurriedly grab a few more items from one of the bins. Once the material is secured on the CNC table, you load tools into the tool carousel in the order listed on the tool list and set the fixture offsets.

Bill tells you that since this is a rerun of a job several weeks ago, the CAD/CAM model has already been converted to CNC G-code. Bill helps you download the code to the CNC machine. He gives you the go-ahead and leaves to check on another employee. You decide to start your first run.

What problems did you observe in the video?

[Page 5: Making Decisions] What problems did you observe in the video?
What do you do next?
Try to fix it yourself.
Ask your trainer for help.

As you are cleaning up, you think about what happened and wonder why it happened. You try to create a mental picture of what happened. You are not exactly sure what the end mill hit, but it looked like it might have hit the dowel pin. You wonder if you grabbed the correct dowel pins from the bins earlier.

You can think of two possible next steps. You can recheck the dowel pin length to make sure it is the correct length, or do a dry run using the CNC single step or single block function with the spindle empty to determine what actually happened.

Check the dowel pins.
Use the single step/single block function to determine what happened.

You notice that your trainer, Bill, is still on the floor and decide to ask him for help. You describe the problem to him. Bill asks if you know what the end mill ran into. You explain that you are not sure but you think it was the dowel pin. Bill reminds you that it is important to understand what happened so you can fix the correct problem. He suggests that you start all over again and begin with a dry run using the single step/single block function, with the spindle empty, to determine what it hit. Or, since it happened at the end, he mentions that you can also check the G-code to make sure the Z-axis is raised before returning to the home position.

Run the single step/single block function.
Edit the G-code to raise the Z-axis.

You finish cleaning up and check the CNC for any damage. Luckily, everything looks good. You check your paperwork and gather the components and materials again. You look at the dowel pins you used earlier, and discover that they are not the right length. As you go to grab the correct dowel pins, you have to search though several bins. For the first time, you are aware of the mess - it looks like the dowel pins and other items have not been put into the correctly labeled bins. You spend 30 minutes straightening up the bins and looking for the correct dowel pins.

Finally finding them, you finish setting up. You load tools into the tool carousel in the order listed on the tool list and set the fixture offsets. Just to make sure, you use the CNC single step/single block function, to do a dry run of the part. Everything looks good! You are ready to create your first part. The first component is done, and, as you admire your success, you notice that the part feels hotter than it should.

You wonder why? You go over the steps of the process to mentally figure out what could be causing the residual heat. You wonder if there is a problem with the CNC's coolant system or if the problem is in the G-code.

Look at the G-code.

After thinking about the problem, you decide that maybe there's something wrong with the setup. First, you clean up the damaged materials and remove the broken tool. You check the CNC machine carefully for any damage. Luckily, everything looks good. It is time to start over again from the beginning.

You again check your paperwork and gather the tools and materials on the setup sheet. After securing the new materials, you use the CNC single step/single block function with the spindle empty, to do a dry run of the part. You watch carefully to see if you can figure out what happened. It looks to you like the spindle barely misses hitting the dowel pin. You determine that the end mill was broken when it hit the dowel pin while returning to the start position.

After conducting a dry run using the single step/single block function, you determine that the end mill was damaged when it hit the dowel pin on its return to the home position. You discuss your options with Bill. Together, you decide the best thing to do would be to edit the G-code and raise the Z-axis before returning to home. You open the CNC control program and edit the G-code. Just to make sure, you use the CNC single step/single block function, to do another dry run of the part. You are ready to create your first part. It works. You first part is completed. Only four more to go.

As you are cleaning up, you notice that the components are hotter than you expect and the end mill looks more worn than it should be. It dawns on you that while you were milling the component, the coolant didn't turn on. You wonder if it is a software problem in the G-code or hardware problem with the CNC machine.

It's the end of the day and you decide to finish the rest of the components in the morning.

You decide to look at the G-code in the morning.
You leave a note on the machine, just in case.

You decide that the best thing to do would be to edit the G-code and raise the Z-axis of the spindle before it returns to home. You open the CNC control program and edit the G-code.

While editing the G-code to raise the Z-axis, you notice that the coolant is turned off at the beginning of the code and at the end of the code. The coolant command error caught your attention because your coworker, Mark, mentioned having a similar issue during lunch. You change the coolant command to turn the mist on.

You decide to talk with your supervisor.
You discuss what happened with a coworker over lunch.

As you reflect on the residual heat problem, you think about the machining process and the factors that could have caused the issue. You try to think of anything and everything that could be causing the issue. Are you using the correct tool for the specified material? Are you using the specified material? Is it running at the correct speed? Is there enough coolant? Are there chips getting in the way?

Wait, was the coolant turned on? As you replay what happened in your mind, you wonder why the coolant wasn't turned on. You decide to look at the G-code to find out what is going on.

From the milling machine computer, you open the CNC G-code. You notice that there are no coolant commands. You add them in and on the next run, the coolant mist turns on and the residual heat issues is gone. Now, its on to creating the rest of the parts.

Have you ever used brainstorming to solve a problem? Chances are, you've probably have, even if you didn't realize it.

You notice that your trainer, Bill, is on the floor and decide to ask him for help. You describe the problem with the end mill breaking, and how you discovered that items are not being returned to the correctly labeled bins. You think this caused you to grab the incorrect length dowel pins on your first run. You have sorted the bins and hope that the mess problem is fixed. You then go on to tell Bill about the residual heat issue with the completed part.

Together, you go to the milling machine. Bill shows you how to check the oil and coolant levels. Everything looks good at the machine level. Next, on the CNC computer, you open the CNC G-code. While looking at the code, Bill points out that there are no coolant commands. Bill adds them in and when you rerun the program, it works.

Bill is glad you mentioned the problem to him. You are the third worker to mention G-code issues over the last week. You noticed the coolant problems in your G-code, John noticed a Z-axis issue in his G-code, and Sam had issues with both the Z-axis and the coolant. Chances are, there is a bigger problem and Bill will need to investigate the root cause .

Talking with Bill, you discuss the best way to fix the problem. Bill suggests editing the G-code to raise the Z-axis of the spindle before it returns to its home position. You open the CNC control program and edit the G-code. Following the setup sheet, you re-setup the job and use the CNC single step/single block function, to do another dry run of the part. Everything looks good, so you run the job again and create the first part. It works. Since you need four of each component, you move on to creating the rest of them before cleaning up and leaving for the day.

It's a new day and you have new components to create. As you are setting up, you go in search of some short dowel pins. You discover that the bins are a mess and components have not been put away in the correctly labeled bins. You wonder if this was the cause of yesterday's problem. As you reorganize the bins and straighten up the mess, you decide to mention the mess issue to Bill in your afternoon meeting.

You describe the bin mess and using the incorrect length dowels to Bill. He is glad you mentioned the problem to him. You are not the first person to mention similar issues with tools and parts not being put away correctly. Chances are there is a bigger safety issue here that needs to be addressed in the next staff meeting.

In any workplace, following proper safety and cleanup procedures is always important. This is especially crucial in manufacturing where people are constantly working with heavy, costly and sometimes dangerous equipment. When issues and problems arise, it is important that they are addressed in an efficient and timely manner. Effective communication is an important tool because it can prevent problems from recurring, avoid injury to personnel, reduce rework and scrap, and ultimately, reduce cost, and save money.

You now know that the end mill was damaged when it hit the dowel pin. It seems to you that the easiest thing to do would be to edit the G-code and raise the Z-axis position of the spindle before it returns to the home position. You open the CNC control program and edit the G-code, raising the Z-axis. Starting over, you follow the setup sheet and re-setup the job. This time, you use the CNC single step/single block function, to do another dry run of the part. Everything looks good, so you run the job again and create the first part.

At the end of the day, you are reviewing your progress with your trainer, Bill. After you describe the day's events, he reminds you to always think about safety and the importance of following work procedures. He decides to bring the issue up in the next morning meeting as a reminder to everyone.

In any workplace, following proper procedures (especially those that involve safety) is always important. This is especially crucial in manufacturing where people are constantly working with heavy, costly, and sometimes dangerous equipment. When issues and problems arise, it is important that they are addressed in an efficient and timely manner. Effective communication is an important tool because it can prevent problems from recurring, avoid injury to personnel, reduce rework and scrap, and ultimately, reduce cost, and save money. One tool to improve communication is the morning meeting or huddle.

The next morning, you check the G-code to determine what is wrong with the coolant. You notice that the coolant is turned off at the beginning of the code and also at the end of the code. This is strange. You change the G-code to turn the coolant on at the beginning of the run and off at the end. This works and you create the rest of the parts.

Throughout the day, you keep wondering what caused the G-code error. At lunch, you mention the G-code error to your coworker, John. John is not surprised. He said that he encountered a similar problem earlier this week. You decide to talk with your supervisor the next time you see him.

You are in luck. You see your supervisor by the door getting ready to leave. You hurry over to talk with him. You start off by telling him about how you asked Bill for help. Then you tell him there was a problem and the end mill was damaged. You describe the coolant problem in the G-code. Oh, and by the way, John has seen a similar problem before.

Your supervisor doesn't seem overly concerned, errors happen. He tells you "Good job, I am glad you were able to fix the issue." You are not sure whether your supervisor understood your explanation of what happened or that it had happened before.

The challenge of communicating in the workplace is learning how to share your ideas and concerns. If you need to tell your supervisor that something is not going well, it is important to remember that timing, preparation, and attitude are extremely important.

It is the end of your shift, but you want to let the next shift know that the coolant didn't turn on. You do not see your trainer or supervisor around. You decide to leave a note for the next shift so they are aware of the possible coolant problem. You write a sticky note and leave it on the monitor of the CNC control system.

How effective do you think this solution was? Did it address the problem?

In this scenario, you discovered several problems with the G-code that need to be addressed. When issues and problems arise, it is important that they are addressed in an efficient and timely manner. Effective communication is an important tool because it can prevent problems from recurring and avoid injury to personnel. The challenge of communicating in the workplace is learning how and when to share your ideas and concerns. If you need to tell your co-workers or supervisor that there is a problem, it is important to remember that timing and the method of communication are extremely important.

You are able to fix the coolant problem in the G-code. While you are glad that the problem is fixed, you are worried about why it happened in the first place. It is important to remember that if a problem keeps reappearing, you may not be fixing the right problem. You may only be addressing the symptoms.

You decide to talk to your trainer. Bill is glad you mentioned the problem to him. You are the third worker to mention G-code issues over the last week. You noticed the coolant problems in your G-code, John noticed a Z-axis issue in his G-code, and Sam had issues with both the Z-axis and the coolant. Chances are, there is a bigger problem and Bill will need to investigate the root cause .

Over lunch, you ask your coworkers about the G-code problem and what may be causing the error. Several people mention having similar problems but do not know the cause.

You have now talked to three coworkers who have all experienced similar coolant G-code problems. You make a list of who had the problem, when they had the problem, and what each person told you.

When you see your supervisor later that afternoon, you are ready to talk with him. You describe the problem you had with your component and the damaged bit. You then go on to tell him about talking with Bill and discovering the G-code issue. You show him your notes on your coworkers' coolant issues, and explain that you think there might be a bigger problem.

You supervisor thanks you for your initiative in identifying this problem. It sounds like there is a bigger problem and he will need to investigate the root cause. He decides to call a team huddle to discuss the issue, gather more information, and talk with the team about the importance of communication.

Root Cause Analysis

Root cause analysis ( RCA ) is a method of problem solving that identifies the underlying causes of an issue. Root cause analysis helps people answer the question of why the problem occurred in the first place. RCA uses clear cut steps in its associated tools, like the "5 Whys Analysis" and the "Cause and Effect Diagram," to identify the origin of the problem, so that you can:

Determine what happened.
Determine why it happened.
Fix the problem so it won’t happen again.

RCA works under the idea that systems and events are connected. An action in one area triggers an action in another, and another, and so on. By tracing back these actions, you can discover where the problem started and how it developed into the problem you're now facing. Root cause analysis can prevent problems from recurring, reduce injury to personnel, reduce rework and scrap, and ultimately, reduce cost and save money. There are many different RCA techniques available to determine the root cause of a problem. These are just a few:

Root Cause Analysis Tools
5 Whys Analysis
Fishbone or Cause and Effect Diagram
Pareto Analysis

How Huddles Work

Communication is a vital part of any setting where people work together. Effective communication helps employees and managers form efficient teams. It builds trusts between employees and management, and reduces unnecessary competition because each employee knows how their part fits in the larger goal.

One tool that management can use to promote communication in the workplace is the huddle . Just like football players on the field, a huddle is a short meeting where everyone is standing in a circle. A daily team huddle ensures that team members are aware of changes to the schedule, reiterated problems and safety issues, and how their work impacts one another. When done right, huddles create collaboration, communication, and accountability to results. Impromptu huddles can be used to gather information on a specific issue and get each team member's input.

The most important thing to remember about huddles is that they are short, lasting no more than 10 minutes, and their purpose is to communicate and identify. In essence, a huddle’s purpose is to identify priorities, communicate essential information, and discover roadblocks to productivity.

Who uses huddles? Many industries and companies use daily huddles. At first thought, most people probably think of hospitals and their daily patient update meetings, but lots of managers use daily meetings to engage their employees. Here are a few examples:

Brian Scudamore, CEO of 1-800-Got-Junk? , uses the daily huddle as an operational tool to take the pulse of his employees and as a motivational tool. Watch a morning huddle meeting .
Fusion OEM, an outsourced manufacturing and production company. What do employees take away from the daily huddle meeting .
Biz-Group, a performance consulting group. Tips for a successful huddle .

Brainstorming

One tool that can be useful in problem solving is brainstorming . Brainstorming is a creativity technique designed to generate a large number of ideas for the solution to a problem. The method was first popularized in 1953 by Alex Faickney Osborn in the book Applied Imagination . The goal is to come up with as many ideas as you can in a fixed amount of time. Although brainstorming is best done in a group, it can be done individually. Like most problem solving techniques, brainstorming is a process.

Define a clear objective.
Have an agreed a time limit.
During the brainstorming session, write down everything that comes to mind, even if the idea sounds crazy.
If one idea leads to another, write down that idea too.
Combine and refine ideas into categories of solutions.
Assess and analyze each idea as a potential solution.

When used during problem solving, brainstorming can offer companies new ways of encouraging staff to think creatively and improve production. Brainstorming relies on team members' diverse experiences, adding to the richness of ideas explored. This means that you often find better solutions to the problems. Team members often welcome the opportunity to contribute ideas and can provide buy-in for the solution chosen—after all, they are more likely to be committed to an approach if they were involved in its development. What's more, because brainstorming is fun, it helps team members bond.

Watch Peggy Morgan Collins, a marketing executive at Power Curve Communications discuss How to Stimulate Effective Brainstorming .
Watch Kim Obbink, CEO of Filter Digital, a digital content company, and her team share their top five rules for How to Effectively Generate Ideas .

Importance of Good Communication and Problem Description

talking too much when describing a problem

Communication is one of the most frequent activities we engage in on a day-to-day basis. At some point, we have all felt that we did not effectively communicate an idea as we would have liked. The key to effective communication is preparation. Rather than attempting to haphazardly improvise something, take a few minutes and think about what you want say and how you will say it. If necessary, write yourself a note with the key points or ideas in the order you want to discuss them. The notes can act as a reminder or guide when you talk to your supervisor.

Tips for clear communication of an issue:

Provide a clear summary of your problem. Start at the beginning, give relevant facts, timelines, and examples.
Avoid including your opinion or personal attacks in your explanation.
Avoid using words like "always" or "never," which can give the impression that you are exaggerating the problem.
If this is an ongoing problem and you have collected documentation, give it to your supervisor once you have finished describing the problem.
Remember to listen to what's said in return; communication is a two-way process.

Not all communication is spoken. Body language is nonverbal communication that includes your posture, your hands and whether you make eye contact. These gestures can be subtle or overt, but most importantly they communicate meaning beyond what is said. When having a conversation, pay attention to how you stand. A stiff position with arms crossed over your chest may imply that you are being defensive even if your words state otherwise. Shoving your hands in your pockets when speaking could imply that you have something to hide. Be wary of using too many hand gestures because this could distract listeners from your message.

The challenge of communicating in the workplace is learning how and when to share your ideas or concerns. If you need to tell your supervisor or co-worker about something that is not going well, keep in mind that good timing and good attitude will go a long way toward helping your case.

Like all skills, effective communication needs to be practiced. Toastmasters International is perhaps the best known public speaking organization in the world. Toastmasters is open to anyone who wish to improve their speaking skills and is willing to put in the time and effort to do so. To learn more, visit Toastmasters International .

Methods of Communication

Communication of problems and issues in any workplace is important, particularly when safety is involved. It is therefore crucial in manufacturing where people are constantly working with heavy, costly, and sometimes dangerous equipment. As issues and problems arise, they need to be addressed in an efficient and timely manner. Effective communication is an important skill because it can prevent problems from recurring, avoid injury to personnel, reduce rework and scrap, and ultimately, reduce cost and save money.

There are many different ways to communicate: in person, by phone, via email, or written. There is no single method that fits all communication needs, each one has its time and place.

In person: In the workplace, face-to-face meetings should be utilized whenever possible. Being able to see the person you need to speak to face-to-face gives you instant feedback and helps you gauge their response through their body language. Be careful of getting sidetracked in conversation when you need to communicate a problem.

Email: Email has become the communication standard for most businesses. It can be accessed from almost anywhere and is great for things that don’t require an immediate response. Email is a great way to communicate non-urgent items to large amounts of people or just your team members. One thing to remember is that most people's inboxes are flooded with emails every day and unless they are hyper vigilant about checking everything, important items could be missed. For issues that are urgent, especially those around safety, email is not always be the best solution.

Phone: Phone calls are more personal and direct than email. They allow us to communicate in real time with another person, no matter where they are. Not only can talking prevent miscommunication, it promotes a two-way dialogue. You don’t have to worry about your words being altered or the message arriving on time. However, mobile phone use and the workplace don't always mix. In particular, using mobile phones in a manufacturing setting can lead to a variety of problems, cause distractions, and lead to serious injury.

Written: Written communication is appropriate when detailed instructions are required, when something needs to be documented, or when the person is too far away to easily speak with over the phone or in person.

There is no "right" way to communicate, but you should be aware of how and when to use the appropriate form of communication for your situation. When deciding the best way to communicate with a co-worker or manager, put yourself in their shoes, and think about how you would want to learn about the issue. Also, consider what information you would need to know to better understand the issue. Use your good judgment of the situation and be considerate of your listener's viewpoint.

Did you notice any other potential problems in the previous exercise?

[Page 6:] Did you notice any other potential problems in the previous exercise?

Summary of Strategies

In this exercise, you were given a scenario in which there was a problem with a component you were creating on a CNC machine. You were then asked how you wanted to proceed. Depending on your path through this exercise, you might have found an easy solution and fixed it yourself, asked for help and worked with your trainer, or discovered an ongoing G-code problem that was bigger than you initially thought.

When issues and problems arise, it is important that they are addressed in an efficient and timely manner. Communication is an important tool because it can prevent problems from recurring, avoid injury to personnel, reduce rework and scrap, and ultimately, reduce cost, and save money. Although, each path in this exercise ended with a description of a problem solving tool for your toolbox, the first step is always to identify the problem and define the context in which it happened.

There are several strategies that can be used to identify the root cause of a problem. Root cause analysis (RCA) is a method of problem solving that helps people answer the question of why the problem occurred. RCA uses a specific set of steps, with associated tools like the “5 Why Analysis" or the “Cause and Effect Diagram,” to identify the origin of the problem, so that you can:

Once the underlying cause is identified and the scope of the issue defined, the next step is to explore possible strategies to fix the problem.

If you are not sure how to fix the problem, it is okay to ask for help. Problem solving is a process and a skill that is learned with practice. It is important to remember that everyone makes mistakes and that no one knows everything. Life is about learning. It is okay to ask for help when you don’t have the answer. When you collaborate to solve problems you improve workplace communication and accelerates finding solutions as similar problems arise.

One tool that can be useful for generating possible solutions is brainstorming . Brainstorming is a technique designed to generate a large number of ideas for the solution to a problem. The method was first popularized in 1953 by Alex Faickney Osborn in the book Applied Imagination. The goal is to come up with as many ideas as you can, in a fixed amount of time. Although brainstorming is best done in a group, it can be done individually.

Depending on your path through the exercise, you may have discovered that a couple of your coworkers had experienced similar problems. This should have been an indicator that there was a larger problem that needed to be addressed.

In any workplace, communication of problems and issues (especially those that involve safety) is always important. This is especially crucial in manufacturing where people are constantly working with heavy, costly, and sometimes dangerous equipment. When issues and problems arise, it is important that they be addressed in an efficient and timely manner. Effective communication is an important tool because it can prevent problems from recurring, avoid injury to personnel, reduce rework and scrap, and ultimately, reduce cost and save money.

One strategy for improving communication is the huddle . Just like football players on the field, a huddle is a short meeting with everyone standing in a circle. A daily team huddle is a great way to ensure that team members are aware of changes to the schedule, any problems or safety issues are identified and that team members are aware of how their work impacts one another. When done right, huddles create collaboration, communication, and accountability to results. Impromptu huddles can be used to gather information on a specific issue and get each team member's input.

To learn more about different problem solving strategies, choose an option below. These strategies accompany the outcomes of different decision paths in the problem solving exercise.

View Problem Solving Strategies Select a strategy below... Root Cause Analysis How Huddles Work Brainstorming Importance of Good Problem Description Methods of Communication

Provide a clear summary of the problem. Start at the beginning, give relevant facts, timelines, and examples.

In person: In the workplace, face-to-face meetings should be utilized whenever possible. Being able to see the person you need to speak to face-to-face gives you instant feedback and helps you gauge their response in their body language. Be careful of getting sidetracked in conversation when you need to communicate a problem.

There is no "right" way to communicate, but you should be aware of how and when to use the appropriate form of communication for the situation. When deciding the best way to communicate with a co-worker or manager, put yourself in their shoes, and think about how you would want to learn about the issue. Also, consider what information you would need to know to better understand the issue. Use your good judgment of the situation and be considerate of your listener's viewpoint.

"Never try to solve all the problems at once — make them line up for you one-by-one.” — Richard Sloma

Problem Solving: An Important Job Skill

Problem solving improves efficiency and communication on the shop floor. It increases a company's efficiency and profitability, so it's one of the top skills employers look for when hiring new employees. Recent industry surveys show that employers consider soft skills, such as problem solving, as critical to their business’s success.

The 2011 survey, "Boiling Point? The skills gap in U.S. manufacturing ," polled over a thousand manufacturing executives who reported that the number one skill deficiency among their current employees is problem solving, which makes it difficult for their companies to adapt to the changing needs of the industry.

In this video, industry professionals discuss their expectations and present tips for new employees joining the manufacturing workforce.

Quick Summary

[Quick Summary: Question1] What are two things you learned in this case study?
What question(s) do you still have about the case study?
[Quick Summary: Question2] What question(s) do you still have about the case study?
Is there anything you would like to learn more about with respect to this case study?
[Quick Summary: Question3] Is there anything you would like to learn more about with respect to this case study?

COMMENTS

120 Problem and Solution Essay Topics
These essays sharpen critical thinking and problem-solving skills and encourage a deep exploration of a multitude of contemporary issues. By tackling these essays, students gain the ability to approach problems from multiple perspectives and develop insights into potential remedies. ... Selecting an easy topic for a problem-solving essay is a ...
Guide To Problem Solution Essay
Offer detailed explanations, examples, and evidence to support the understanding of the problem. Solution 1: After presenting all problems, transition to the solutions. Propose practical and reasonable solutions for the first problem. Support each solution with evidence and rationale. Solution 2:
What Are Problem-Solving Skills? Definitions and Examples
Although problem-solving is often identified as its own separate skill, there are other related skills that contribute to this ability. Some key problem-solving skills include: Active listening. Analysis. Research. Creativity. Communication. Decision-making. Team-building.
Problem Solving Essay
After this, write down your thoughts on a topic outline to decide your problem solution essay flow. 3. Compose a Powerful Introduction. When reading a piece of writing, people often doubt whether or not the composition is worth their time. To persuade them, you should begin your paper with a captivating introduction.
Critical Thinking And Problem Solving: Essay Example, 978 words
Critical thinking requires skill in the use of rules of logic and inference of things. Critical thinking involves a set of thinking skills that can be learned, trained and refined. Keep a memo to record creative ideas even if they seem far from the most logical solutions; keeping them can the individual to refer to them.
Problem Solving Essays: Overview
The most effective problem-solving approach includes some variation of the following steps: Determine the issue (s) Recognize other perspectives. Think of multiple possible results. Research and evaluate the possibilities. Select the best result (s) Communicate your findings. Establish logical action items based on your analysis.
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A problem-solution essay is a type of argument. "This sort of essay involves argumentation in that the writer seeks to convince the reader to take a particular course of action. In explaining the problem, it may also need to persuade the reader concerning specific causes" (Dave Kemper et al., "Fusion: Integrated Reading and Writing," 2016).
Personal Problem Solving
Problem solving is a powerful practice because it addresses different challenges in life. My problem solving skill set can make it easier for me to deal with various obstacles and difficulties. However, the skill step has a major gap that requires immediate improvements. The gap that required some improvements is "Defining and Gathering ...
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Although problem-solving is a skill in its own right, a subset of seven skills can help make the process of problem-solving easier. These include analysis, communication, emotional intelligence, resilience, creativity, adaptability, and teamwork. 1. Analysis. As a manager, you'll solve each problem by assessing the situation first.
I Am A Problem Solving Skills
The seven problem solving strategies I learned today are keeping a positive attitude; ask questions; use creativity; pay attention to detail; see all sides of the issue; remember that persistence pays off; and to use reasoning. If I keep all these strategies in mind, solving all the problems I have right now will not be as bad and they may even ...
Problem Solving Skills: What Are They?
Problem-solving skills help you determine why an issue is happening and how to resolve that issue. It's one of the key skills that employers seek in job applicants. Problem-solving starts with identifying the issue, coming up with solutions, implementing those solutions, and evaluating their effectiveness. Since this is a skill that's important ...
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How to Develop Problem Solving Skills: 4 Tips. Learning problem-solving techniques is a must for working professionals in any field. No matter your title or job description, the ability to find the root cause of a difficult problem and formulate viable solutions is a skill that employers value. Learning the soft skills and critical thinking ...
What Are Problem-Solving Skills? Definition and Examples
Problem-solving skills are the ability to identify problems, brainstorm and analyze answers, and implement the best solutions. An employee with good problem-solving skills is both a self-starter and a collaborative teammate; they are proactive in understanding the root of a problem and work with others to consider a wide range of solutions ...
My Problem-Solving Skills Free Essay Example
By putting myself into new situations, I was more likely to be exposed to opportunities to problem solve. Practice and role-play can be useful tools while learning to develop my problem-solving skills. Henceforth, I developed my own problem-solving skills through experience. I would want to quote a real-time example: "we were supposed to ...
26 Expert-Backed Problem Solving Examples
The example interview responses are structured using the STAR method and are categorized into the top 5 key problem-solving skills recruiters look for in a candidate. 1. Analytical Thinking. Situation: In my previous role as a data analyst, our team encountered a significant drop in website traffic.
Problem Solving Skills
Here is an article on problem solving skills. Problem solving skills are required everywhere - from your house to your university. You are solving hundreds of problems on a daily basis, and the better you are resolving them, the more successful you are. ... A persuasive essay can be written from either a subjective or an objective point of view ...
Problem solving
Problem solving is the process of finding solutions to complex or challenging issues. It involves various skills, such as creativity, logic, analysis, and decision making. This article on Wikipedia provides an overview of different problem solving methods, models, techniques, and applications in various domains.
111 Problem Solving Essay Topic Ideas & Examples
Problem solving is the practice of working through the "facts" of a problem or situation to get a solution. The first principle is to "understand the problem". Problem Solving, Decision Making and Creativity. Both problem solving and decision-making processes require a clear identification of the situation.
Problem Solving Skills In Children Education Essay
Problem solving skills are necessary to resolve conflicts that arise on almost every day. Problem solving skills are necessary to solve children's own problems which eventually will assist them to build self composure as well as self esteem and self confidence. Problem solving skills assist children solve their own problem, big or small, with ...
What is problem solving and why is it important
Problem-solving enables us to identify and exploit opportunities in the environment and exert (some level of) control over the future. Problem solving skills and the problem-solving process are a critical part of daily life both as individuals and organizations. Developing and refining these skills through training, practice and learning can ...
Problem Solving Skills Essay
Problem solving is the ability to work through problems by using critical thinking skills to arrive at a solution (Janowiak, III, The Conover Company, & St. Norbert College, 2019). Being able to solve conflicts in the workplace is a great way to show leadership. Numerous issues emerge at work environments because of misguided thinking and ...
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First, the training module will introduce the study with a clear topic of problem-solving. Secondly, it will identify the goals and objectives of the study. A list of activities and material requirements will follow consecutively. There will be an elaborate description of problem-solving and its overall benefits.
Introduction to Problem Solving Skills
Today's employers look for the following skills in new employees: to analyze a problem logically, formulate a solution, and effectively communicate with others. In this video, industry professionals share their own problem solving processes, the problem solving expectations of their employees, and an example of how a problem was solved.
Data Science skills 101: How to solve any problem
Cognitive Problem solving skills analytical and creative thinking were the top two in demand skills of 2023 and are also the top two skills predicted to grow in importance in the future. Source: World Economic Forum. Future of Jobs report 2023. Surprisingly, there's a lack of guidance on how to enhance this skill, despite its growing ...
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Problem-solving is one of the essential and crucial skills for physical learning. This study describes the problem-solving skills of college students taking physics education programs and their incorrect answers on simple electrical circuits topic. We used four essay questions representing the series, parallel, combined series-parallel, and double-loop electrical circuits concepts to measure ...
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Here's how you can highlight problem solving skills in an IT Operations resume. Powered by AI and the LinkedIn community. 1. Skill Synopsis. Be the first to add your personal experience. 2 ...
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Computational thinking skill is a new framework that belongs to the hybrid modes of thinking. This study aims to explore the effect of the problem-solving laboratory and gender in practicing computational thinking skills. Learning media is pursued by designing experimental-based learning using smartphone sensors. A smartphone sensor was used to facilitate students to measure physical ...