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To See the Future of Competition, Look at Netflix

  • Bill Taylor

netflix case study harvard pdf

The three big strategy lessons from the company’s success.

If there were an Academy Awards show for business performance, Netflix would sweep this year’s categories — the corporate equivalent of “Titanic” or “Lord of the Rings.” Wealth creation? The company, which is barely 20 years old, has a stock-market value of $170 billion. Cultural sway? Netflix recently got 112 Emmy nominations. Management cred? Its reputation is so strong that a simple PowerPoint slideshow about its culture and HR policies has been viewed more than 18 million times. There’s no doubt that many leaders can see glimpses of the future of competition and innovation by looking at how the company does business.

For one, Netflix has shown that big data is powerful, but big data plus big ideas is transformational. Technology matters most when it is in the service of a compelling strategy. Netflix has also shown that if you aim to disrupt an industry, you must be willing to disrupt yourself. And finally, the company has made culture its strategy. When it comes to who it hires and what it promises them, how it makes decisions and shares information, even what it does about vacations, Netflix has invented (and reinvented) a range of practices that are designed explicitly to connect what the company aims to achieve in the marketplace to how it organizes the workplace.

I’ve been following Netflix since 2005, when I first visited its headquarters in Silicon Valley and interviewed Reed Hastings, its founder and CEO. I don’t think I’ve learned more about strategy, technology, and culture from any other company I’ve studied. It’s a stretch to claim that everything I know about business I learned from watching Netflix, but there’s no doubt that many leaders can see glimpses of the future of competition and innovation by looking at how the company does business.

netflix case study harvard pdf

  • Bill Taylor  is the cofounder of Fast Company  and the author, most recently, of  Simply Brilliant: How Great Organizations Do Ordinary Things in Extraordinary Ways .   Learn more at williamctaylor.com.

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Netflix Case Study

Profile image of Paula Rollinger

This paper will examine the Netflix Company, analyze it, and present my interpretation, and/or solution, supported by the line of reasoning employed by the assumptions made. It is a comprehensive written analysis that has an accompanying power point.

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netflix case study harvard pdf

Silvia Elaluf-Calderwood

The battle for the growing markets of internet TV is far from ended. In this post, Silvia Elaluf-Calderwood analyses the overview and current situation of one of the key players–Netflix–and offers conclusions based on their strategy of expansion in the European market. “Internet TV is replacing linear TV. Apps are replacing channels, remote controls are disappearing, and screens are proliferating. As Internet TV grows from millions to billions, Netflix is leading the way around the world.” Neflix, 2013

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Domenico Castronovo

This thesis seeks to provide a detailed analysis of Netflix, Inc.(NASDAQ: NFLX)and a recommendation on whether to buy, hold or sell its equity. For this purpose, a discounted cash flow model was built, which reflects information obtained from an in-depth research of the company’s business, streaming video on demand industry and rapidly growing competition known as “Streaming Wars”. Since this paper was written during the COVID-19 crisis, it also studies the impact of the pandemic on the company and its share price

Summit Osur

When Netflix launched in April 1998, Internet video was in its infancy. Eighteen years later, Netflix has developed into the first truly global Internet TV network. Many books have been written about the five broadcast networks – NBC, CBS, ABC, Fox, and the CW – and many about the major cable networks – HBO, CNN, MTV, Nickelodeon, just to name a few – and this is the fitting time to undertake a detailed analysis of how Netflix, as the preeminent Internet TV networks, has come to be. This book, then, combines historical, industrial, and textual analysis to investigate, contextualize, and historicize Netflix's development as an Internet TV network. The book is split into four chapters. The first explores the ways in which Netflix's development during its early years a DVD-by-mail company – 1998-2007, a period I am calling "Netflix as Rental Company" – lay the foundations for the company's future iterations and successes. During this period, Netflix adapted DVD di...

Jessica Izquierdo-Castillo

This is an English versión of the Paper originally published in Spanish in El Profesional de la información, v. 24, n. 6. http://www.elprofesionaldelainformacion.com/contenidos/2015/nov/14.pdf To cite this article, please use: Izquierdo-Castillo, Jessica (2015). El nuevo negocio mediático liderado por Netflix: estudio del modelo y proyección en el mercado español. El profesional de la información, v. 24, n. 6, pp. 819-826. http://dx. Abstract: New actors, who link their activity to content distribution, lead the business of online media content. These actors operate adapted to the demands of converging media context, and they propose business models oriented through user benefit. Among them, Netflix notably highlights for the leadership he has in its home market, the United States, and its international expansion. This paper presents in detail the Netflix business model with a case study that focuses on three key areas: the catalogue and monetization's formula, policy relationships with key audiences (users and content and internet providers) and its internationalization strategy. From the results, a discussion on the projection of this model in the Spanish media market is opened.

Proceedings of the 17th International Joint Conference on e-Business and Telecommunications

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El Profesional de la Información

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Pricing at Netflix

  • Format: Print
  • | Language: English
  • | Pages: 33

About The Author

netflix case study harvard pdf

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  • Pricing at Netflix  By: Elie Ofek, Marco Bertini, Oded Koenigsberg and Amy Klopfenstein

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Ivey Publishing

Netflix Inc.: The Second Act - Moving Into Streaming

By: Sayan Chatterjee, Wayne Barry, Alexander Hopkins

In late 2011, Netflix was migrating from its highly successful business model of delivering DVDs by mail to streaming movies and other media content directly to subscribers' televisions. To be…

  • Length: 12 page(s)
  • Publication Date: Nov 18, 2016
  • Discipline: Marketing
  • Product #: W16761-PDF-ENG

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In late 2011, Netflix was migrating from its highly successful business model of delivering DVDs by mail to streaming movies and other media content directly to subscribers' televisions. To be profitable, Netflix decided to charge more for receiving DVDs by mail-a service that its existing customers had come to expect as a minor add-on to their original subscription arrangement. This charge led to a huge backlash: subscribers defected and Netflix's stock price dropped. Netflix faced the dilemma of remaining profitable in the video streaming business while paying much more for content and dealing with competition that had been absent in its DVD-by-mail business model. The company was at a crossroads; the path it chose would affect its future. Should it return to combining the two services or continue with two separate services and live with the consequences?

Sayan Chatterjee is affiliated with Case Western Reserve University.

Learning Objectives

This case demonstrates that, although competitors may be able to copy one or more parts of a strategy, it is the holistic manner in which the different parts combine that creates the most difficulty for others attempting to copy the strategy in its entirety. Students are encouraged to learn how to sift through a variety of options. This case is suitable toward the end of a strategy course or an advanced elective in competitive strategy or strategic management at the MBA or executive education level. Students will learn when and how to innovate a business model to deliver and capture more value from customers than the competition. Students will learn to appreciate why success in one business does not necessarily translate when a company tries to apply the same business model in its expansion decisions.

Nov 18, 2016

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W16761-PDF-ENG

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netflix case study harvard pdf

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  1. Netflix Inc.: The Disruptor Faces Disruption

    Netflix Inc. (Netflix) had surpassed Blockbuster, the previous movie rental leader, before making the successful transition to digital delivery of video content. But despite Netflix's success, in 2017, numerous competitors, including both established, mainstream content producers and digital upstarts, were making it difficult for Netflix to recreate its earlier dominance. Critics pointed to ...

  2. Netflix in 2011

    Aggressive pricing pulled in subscribers, but at a price to both it and Netflix. But a new challenge was on the horizon—the rapid growth of the company's online streaming service, which had a very different business model. Hastings' efforts to separate the activity into two separate companies met with strong pushback from consumers and the press.

  3. How Netflix Reinvented HR

    The firm draws on five key tenets: Hire, reward, and tolerate only fully formed adults. Ask workers to rely on logic and common sense instead of formal policies, whether the issue is communication ...

  4. Netflix: Valuing a New Business Model

    Abstract. In autumn 2011, Netflix was working to right the ship after publicly stumbling through a price hike and strategic shift and then retreat. The company was changing its business model to focus on streaming video service rather than the DVDs by mail that had brought the company success and praise. One important wrinkle in this business ...

  5. Is Netflix Building a House of Cards?

    Netflix's stellar growth is jeopardized by a changing competitive landscape and fluctuating trust from the market related to its strategy of extensive proprietary content development. With the rising presence of Google's YouTube and Amazon's Prime Video, as well as Apple's Apple TV Plus and Disney's Disney Plus entry into the ring, customers get access to a broader range of content and ...

  6. Netflix's Bold Disruptive Innovation

    Netflix's Bold Disruptive Innovation. by. Adam Richardson. September 20, 2011. Every now and then, the business world presents us with a lab experiment that we can observe in realtime. Netflix ...

  7. PDF Strategic Innovation Management at Netflix: A Case Study

    "agile approaches") AND ("innovation" OR "netflix" OR "technology business")] and were searched among the Title, Abstract and Keywords for the time span from 2011 to 2021. 3. Netflix history contextualization The firm was founded in 1997 as an online DVD mail-order rental service, and nowadays Netflix is a global

  8. Netflix

    Abstract. Reed Hastings founded Netflix with a vision to provide a home movie service that would do a better job satisfying customers than the traditional retail rental model. But as it encouraged challenges it underwent several major strategy shifts, ultimately developing a business model and an operational strategy that were highly disruptive ...

  9. Navigating Change and Adversity: A Case Study of Netflix's Journey

    Investors have faced the biggest loss; even big companies have withdrawn their shares from Netflix. The founders of Netflix, led by Reed Hastings and pioneered by Marc Randolph, were in trouble. Though Randolph pioneered Netflix, Reed Hastings, the co-founder and the most decisive leader of Netflix, has played a prominent place in its growth.

  10. PDF Case Study How Netflix Reinvented HR

    Case Study How Netflix Reinvented HR. By Patty McCord [Cued From Harvard Business Review, January-February 2014 Issue] Sheryl Sandberg has called it one of the most important documents ever to come out of Silicon Valley. It's been viewed more than 5 million times on the web. But when Reed Hastings and I (along with some colleagues) wrote a ...

  11. Netflix: A Creative Approach to Culture and Agility

    By 2018, Netflix had been credited for revolutionizing how viewers consumed entertainment—shifting from ad-fueled linear network programming to a highly personalized, on-demand, all-you-can-consume, ad-free model. The company was riding a long wave of revenue and subscriber growth as it expanded internationally and into original production ...

  12. To See the Future of Competition, Look at Netflix

    There's no doubt that many leaders can see glimpses of the future of competition and innovation by looking at how the company does business. For one, Netflix has shown that big data is powerful ...

  13. PDF Disruptive Innovation: a Case Study on How Netflix Is ...

    2. THEORETICAL FRAMEWORK. The following section will outline the theory utilized during the research process and how the theoretical concepts are applied to the case study of Netflix. There will be brief references of application of theory to the actual case and how the theory can be implemented in practical terms.

  14. (PDF) An Analysis of Netflix's Business Strategy and ...

    Netflix, the pioneer of streaming service, is noted for its game-changing strategies that has not only set the foundation of Over-the-Top (OTT) services but also introduced the major trends of the ...

  15. PDF A Case Study of How Netflix Adapts Its Development Strategy to the

    In its expansion process, Netflix has devised its distinctive global expansion strategy and obtained high-quality target consumers in various streaming media markets (Wu & Zhou, 2021). This case study will critically explore how Netflix adapts its development strategy to the Canadian media system and policy.

  16. (PDF) A Case Study of Netflix's Marketing Strategy

    The study. finds that Netflix s promotional strategy is related to social media, which is used to increase. interaction with viewers, such as the case of Netflix s successful entry into the ...

  17. (PDF) Netflix Case Study

    Download Free PDF. View PDF. Netflix Case Study Final December 10 φτυφ This paper will examine the Netflix Company, analyze it, and present my interpretation, and/or solution, supported by the line of reasoning employed by the assumptions made. It is a comprehensive written analysis that has an accompanying power point.

  18. Pricing at Netflix

    In spite of the heightened competition in the streaming industry, some analysts and customer willingness-to-pay surveys suggested that Netflix had the opportunity to implement another rate hike in the near future. By May 2020, Netflix must decide whether to increase prices again, or whether it should consider a different pricing model altogether.

  19. Netflix Inc.: The Second Act

    The Second Act - Moving Into Streaming. By: Sayan Chatterjee, Wayne Barry, Alexander Hopkins. In late 2011, Netflix was migrating from its highly successful business model of delivering DVDs by mail to streaming movies and other media content directly to subscribers' televisions. To be…. Length: 12 page (s) Publication Date: Nov 18, 2016.

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  22. Netflix

    The 'Netflix' case describes how Netflix created the business model of delivering DVDs using mail services. Essentially, Netflix exploited a whitespace that other players, such as Blockbuster, could not engage in primarily because they were constrained by their own business models. The case allows the instructor to develop the details of the capabilities that have allowed Netflix to deliver ...

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