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9 Front Desk Receptionist Resume Examples for 2024

Front Desk Receptionist

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• Front Desk Receptionist Resume
• Front Desk Receptionist Resumes by Experience
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• Write a Resume for Front Desk Receptionists

Front desk receptionists have a broad range of responsibilities throughout all industries. They’re the face of the company and handle office management with exceptional communication skills while wearing many different hats.

Determining what content is important to hiring managers and  how to write your resume  or AI cover letter for this exciting field can be difficult. That’s why we analyzed hundreds of front desk receptionist resume samples from all levels of experience and industries. We learned what works to help you get more interviews in 2024.

The hardest part of  building your resume  is getting started.  Our nine front desk receptionist resumes helped land jobs in 2024 , so they’re a great launching pad.

Front Desk Receptionist Resume Example

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Why this resume works

• For example, did you help improve the efficiency of scheduling? Did you reduce the errors in billing? Improve customer satisfaction scores?
• A worthwhile summary should showcase your specializations and many (10+) years in the industry. Don’t forget to customize it by mentioning the target business by name. 
• Metrics are the best way to display your impact in your bullet points, as they’re concrete, measurable, and help break up chunks of monotonous text.
• Don’t forget to  check your resume  score with our free tool to gain the recruiter’s attention and increase your chances of an interview.

Beginner Front Desk Receptionist Resume

• Weave together your skills and achievements to give recruiters a hard time not choosing you.

Entry-Level Front Desk Receptionist Resume

• Do you have a specific interest in the position or company to which you’re applying? Mention that! However, if you’re not planning to customize your objective for each role you apply to, then you’re better leaving it off entirely.
• All work experience demonstrates some level of responsibility. In addition, any experience you’ve had interacting with customers applies to becoming a successful front desk receptionist.

Gym Front Desk Resume

• Leo’s description of his stint as a receptionist at Lockheed Martin makes for a great example here. He screens 78 calls daily, contributes to cutting company-wide paper consumption by 43%, and oversees 1,400 pages of archival content.

Front Desk Associate Resume

• Is the company looking for someone familiar with Pipedrive? Then, you could show how you used this tool to track customer purchase patterns for optimizing product placement and sales. Or do they demand Hootsuite proficiency? Elucidate instances when you deployed it for strategic social media management.
• Further your alignment and connection with the company in your front desk receptionist cover letter .

Front Desk Dental Receptionist Resume

• It also went a step further to show how exemplary customer service led to increased retention rates, and that’s good for business.

Front Desk Medical Receptionist Resume

• As a front desk medical receptionist, customize your resume by how your work directly (and positively) impacted the office through your exceptional customer service skills and understanding of medical office best practices. Cite specific data-driven examples, including process improvements and patient-centric techniques.
• Your front desk medical receptionist resume should highlight the scope, responsibilities, and specific medical office niche (dental, family practice) experience. This will catch the hiring manager’s eye looking for that “right fit” for their company.
• List any  special skills on your resume  related to the medical field like medical terminology or medical software. This sets you up for success as employers see you’re qualified for the role, especially if the job description prefers candidates with your specific skill set.

Hotel Front Desk Receptionist Resume

• Your hotel front desk receptionist resume should include your strong communication skills using sales techniques to improve the customer experience (and hotel revenue). Be sure to indicate your confident communication expertise and customer service experience. This appeals to employers because they see your keen ability to collaborate and meet (or exceed) guest standards.
• Mention your leadership abilities, including training new team members or coaching existing team members. Hiring managers will be less likely to question your leadership savvy and more apt to contact you for an interview. Always list the results of your leadership efforts using numbers.

School Front Desk Receptionist Resume

• Your school front desk receptionist resume should showcase your ability to manage different projects and responsibilities and handle a high-volume customer service of diverse populations (for example, staff members, school administrators, students, and parents). Discuss your education field’s nuances, including best practices and communication channels.
• Bonus: Highlight any responsibilities outside of the “normal” scope of a school front desk receptionist (for example, nurses station, reporting, direct administrative support). This gets you noticed.

Related resume guides

• Operations Manager
• Medical receptionist
• Human Resources
• Office assistant

How to Write a Resume for Front Desk Receptionists

Making a resume is a snap with these four easy steps. You’ll make a stellar first impression with these practical and specific tips for building a front desk receptionist resume in 2024:

Front desk receptionists are the face of a company, so choose a resume template that reflects your professionalism, friendliness, and helpfulness. If you’re looking to work for a company that appreciates business casual like a law firm or doctor’s office, you’ll do well with a professional or elegant resume template, which has enough personality to stand out but still exude class and respect. On the other hand, if you’re hoping to help folks get signed up at the gym, organize communication and admin work for a startup, welcome folks into a travel agency, or anything that’s a bit more casual, creative templates that use a little more color will be a wise but fun choice.

Communication—interpersonal skills as well as written communication—and prioritization are among the most important skills as a receptionist. While other job seekers largely take advantage of “communication” in their resumes, this really can’t be emphasized enough for a front desk receptionist.

Besides listing communication and prioritization in the skills section on your resume , look for ways to demonstrate those skills in action in your work experience section. For instance, did you serve the front desk while also registering guests, logging requests, and finding resolutions to customer problems? That says you’re good at prioritizing tasks—all without ever using the word “prioritize.” Pretty cool.

Write your resume with the specific industry in mind. A front desk receptionist for an insurance company will have some different responsibilities than in the medical industry. Think about the most important responsibilities required in the role you want. Will you be scheduling appointments for clients, completing data entry, or answering and redirecting calls? If so, talk about past work accomplishments and success where you may have done things like:

◉ Confirmed client appointments 24 hours in advance to reduce no-shows by 22% ◉ Reduced paper use by 36% with data entry of student and testing records ◉ Addressed 80% of client concerns without redirecting or putting the client on hold

You’re a company’s ambassador, so it’s vitally important that you catch typos and mistakes in your resume.  Check your resume  a couple of times and even have a co-worker or a grammatical guru friend take a look for you. Since you so often serve as someone’s first impression of a company or organization, don’t let a silly mistake like the wrong letter in an email address keep you from getting a call for an interview.

• • Managed and resolved over 300 guest complaints and inquiries per month, resulting in better guest satisfaction.
• • Initiated the introduction of a guest grievance redressal system which reduced complaint response time by 35%.
• • Coordinated with various hotel departments to enhance the guest experience through complementary offerings and services.
• • Managed the smooth functioning of the front desk and resolved any operation issues, contributing to better workflow.
• • Processed an average of 200 check-ins and check-outs per day, maintaining efficiency and speed.
• • Led a team of 10 members, fostering a collaborative work environment, resulting in increased team productivity and morale.
• • Efficiently managed approximately 500 guest interactions per week, ensuring quick and accurate responses.
• • Coordinated with other team members to ensure optimal customer service standards.
• • Recognized for consistently maintaining a positive attitude while handling customer interactions.

5 Front Desk Agent Resume Examples & Guide for 2024

When crafting your front desk agent resume, ensure that you showcase your exceptional communication skills. Recruiters are looking for individuals who can interact professionally and engagingly with guests. Highlight your proficiency in multiple languages, if applicable, as this is highly valued in a front desk agent role. Your resume should also reflect your ability to handle reservations and check-in software efficiently.

All resume examples in this guide

Resume Guide

Structuring your front desk agent resume to engage recruiters.

Designing your front desk agent resume experience to grab recruiters' attention

Decoding the essence of your front desk agent resume: hard and soft skills

Detailing your education and top front desk agent certifications on your resume, choosing the right front desk agent resume summary or objective, how to include other relevant sections for your front desk agent resume, key takeaways.

One challenge faced by Front Desk Agents when crafting their resumes is articulating their customer service skills in a quantifiable way that demonstrates their positive impact on guest satisfaction and business operations. Our guide can assist with this issue by offering specific tips and examples of how to frame these skills effectively, turning seemingly mundane daily tasks into compelling indicators of performance and potential value to prospective employers.

Our front desk agent guide will help you perfect your resume by explaining you how to:

• Alight your front desk agent resume with the role you're applying for ensuring it will be read by the applicant tracking system.
• Tailor your specific front desk agent experience to get the attention of recruiters.
• List your relevant education to impress hiring managers.
• Discover job-winning front desk agent professional resume examples to inspire writing yours.

Recommended reads:

• Hotel Front Desk Receptionist resume
• Front Desk Medical Receptionist resume
• Front Desk Coordinator resume
• Senior Property Manager resume
• Physical Therapist Assistant resume

The presentation of your front desk agent resume is crucial.

Is it easy to read and well-organized? Does it have a logical flow?

Avoid overwhelming recruiters with a cluttered document. Instead, follow these best practices to ensure a consistent resume format :

• Include a header in the top third of your front desk agent resume for easy contact and quick access to your professional portfolio or LinkedIn profile.
• In the experience section, start with your most recent role and detail your career in a reverse-chronological order .
• Unless specified, submit your resume as a PDF to maintain its layout. Some companies might request other formats.
• If you're applying for a senior position and have over a decade of relevant experience, a two-page front desk agent resume is acceptable. Otherwise, aim for a single page.

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Your resume will likely be processed by an Applicant Tracking System (ATS). Ensure your header, summary, or objective incorporates essential skills required for the role.

The five (plus) definite sections your resume for a front desk agent job should include are:

• Header with your headline, contact details, and/or a preview of your work
• Summary (or objective) to pinpoint how your success aligns with the role
• Experience with bullets of your most relevant achievements in the field
• Skills to integrate vital job requirements (both technical and personal)
• Your further dedication to the field, showcased via relevant higher education and/or certifications

What recruiters want to see on your resume:

• Experience in customer service roles: Recruiters often prioritize experience in similar roles where the candidate demonstrated excellent customer service skills.
• Proficiency in using front desk software: Knowledge of specific reservation or property management systems can elevate a candidate's application.
• Communication skills: Front Desk Agents interact with guests frequently, requiring stellar communication skills, both verbal and written.
• Multilingual ability: Being able to communicate in multiple languages is a big plus for Front Desk Agents, especially in locations with diverse clientele.
• Problem-solving skills: The ability to independently handle and resolve guest issues or complaints is highly valued in this role.
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Designing your front desk agent resume experience to grab recruiters' attention

For the front desk agent position, it's crucial to show how your expertise matches what they're looking for.

Your resume experience section can be a game-changer. Ensure you:

• Feature roles most relevant to the front desk agent job you're targeting.
• Avoid diving too deep into ancient history - unless what you did a decade ago is super relevant to the front desk agent role.
• Structure each bullet to first describe what you did, followed by the skills you utilized, and then the impact of your efforts.
• Quantify your achievements with numbers, possibly highlighting the broader impact on the organization.
• Emphasize transferable skills - those you've gained in past roles that could be valuable in your new role. This showcases your unique professional value.

Crafting the experience section doesn't mean detailing every job you've ever had. Check out the front desk agent resume samples below to see how top professionals present their experience.

• Provided exceptional customer service to guests, ensuring a positive experience throughout their stay.
• Managed check-in and check-out processes efficiently, resulting in reduced wait times and improved guest satisfaction.
• Resolved guest complaints and concerns promptly while maintaining professionalism and diplomacy.
• Collaborated with other departments to coordinate guest requests, such as room service, housekeeping, and maintenance.
• Maintained accurate records of guest interactions and transactions using the hotel management software.
• Assisted in training new front desk staff on procedures and policies.
• Contributed to achieving high occupancy rates by effectively promoting hotel amenities and upselling room upgrades.
• Coordinated group reservations and ensured smooth handling of large guest arrivals.
• Participated in monthly team meetings to discuss areas for improvement and share best practices.
• Received multiple positive reviews and commendations from guests for outstanding service.
• Welcomed guests warmly and assisted with their inquiries, providing information about hotel facilities and local attractions.
• Managed a high volume of incoming calls and directed them to the appropriate departments.
• Processed guest payments accurately and efficiently, ensuring billing accuracy.
• Organized and maintained the front desk area, including managing reservations and updating guest information.
• Assisted in coordinating events and conferences held at the hotel, ensuring smooth execution and guest satisfaction.
• Implemented a new digital check-in system, resulting in reduced paperwork and faster check-in process.
• Collaborated with the sales team to promote special packages and offers, resulting in increased revenue.
• Received Employee of the Month award twice for exceptional performance and dedication.
• Assisted in training new front desk staff on customer service techniques and hotel procedures.
• Researched and resolved billing discrepancies, resulting in improved financial accuracy.
• Greeted and checked-in guests efficiently, ensuring a seamless arrival experience.
• Managed guest requests and inquiries, providing personalized recommendations for local attractions and dining options.
• Handled cash transactions and maintained accurate records of financial transactions.
• Collaborated with the housekeeping team to ensure rooms were prepared according to guest preferences and hotel standards.
• Implemented a customer feedback system, resulting in improved guest satisfaction ratings.
• Assisted in organizing and coordinating large-scale events, including weddings and corporate conferences.
• Provided administrative support to the hotel management team, including scheduling appointments and managing correspondence.
• Developed a comprehensive training manual for front desk procedures, facilitating smooth onboarding of new employees.
• Contributed to cost-saving initiatives by optimizing inventory management and reducing waste.
• Received Certificate of Excellence from TripAdvisor based on consistently positive guest reviews.
• Managed guest arrivals and departures, ensuring efficient processing and delivering a warm welcome to guests.
• Responded to guest inquiries regarding hotel services, local attractions, and transportation options.
• Maintained accurate room availability information, maximizing occupancy rates.
• Coordinated with the concierge to arrange special requests, such as restaurant reservations and spa appointments.
• Implemented a customer loyalty program, resulting in increased repeat bookings.
• Assisted with the coordination of VIP guest services, ensuring personalized attention and satisfaction.
• Created and updated guest profiles in the property management system, ensuring accurate and detailed guest information.
• Supported the sales team by providing sales leads and participating in site visits with potential clients.
• Developed and conducted training sessions on customer service best practices for front desk staff.
• Received Employee of the Quarter recognition for outstanding performance and dedication.
• Managed all front desk operations, overseeing a team of front desk agents and ensuring smooth workflow.
• Utilized advanced hotel management software to streamline check-in and check-out processes, resulting in reduced wait times.
• Implemented a guest relationship management system, enhancing personalized guest experiences and increasing guest loyalty.
• Collaborated with the revenue management team to optimize room rates and maximize revenue.
• Led the implementation of contactless check-in/out procedures, ensuring enhanced safety measures during the COVID-19 pandemic.
• Developed and delivered comprehensive training programs for front desk staff, focusing on improving guest interactions.
• Analyzed guest feedback and survey data to identify areas for improvement and implement corrective actions.
• Coordinated with the housekeeping department to ensure rooms were promptly cleaned and prepared for new arrivals.
• Achieved a 15% increase in upselling revenue through effective promotion of room upgrades and hotel amenities.
• Received Manager of the Year award for exceptional leadership and contribution to guest satisfaction.
• Provided courteous and efficient service to guests, addressing their inquiries and resolving any issues promptly.
• Managed online and phone reservations, ensuring accuracy and excellent follow-up communication with guests.
• Implemented a guest loyalty program, resulting in increased repeat bookings and positive word-of-mouth referrals.
• Coordinated with the housekeeping team to prioritize room assignments and ensure timely guest check-in.
• Assisted in organizing and executing promotional events, resulting in heightened brand visibility and increased occupancy rates.
• Utilized social media platforms to engage with guests and promote hotel services and special offers.
• Conducted competitor analysis to identify market trends and implement strategies to maintain a competitive edge.
• Supported the sales team by providing up-to-date information on room availability and rates for potential clients.
• Contributed to the improvement of front desk operations by implementing efficient administrative procedures.
• Received Employee Recognition Award for outstanding dedication and commitment to guest satisfaction.
• Welcomes guests warmly, providing personalized recommendations for local attractions and dining options.
• Handles guest check-in and check-out processes efficiently, ensuring a seamless arrival and departure experience.
• Manages a high volume of incoming calls and emails, responding promptly and addressing guest inquiries.
• Processes guest payments accurately and maintains detailed records of financial transactions.
• Collaborates with other departments to fulfill guest requests and resolve any concerns or issues.
• Utilizes advanced hotel management software to manage reservations effectively and update guest information.
• Provides training and guidance to new front desk staff, ensuring compliance with hotel procedures and exceptional customer service.
• Assists in coordinating special events and functions held at the hotel, ensuring smooth operations and guest satisfaction.
• Maintains a high level of professionalism and diplomacy when handling challenging situations or guest complaints.
• Receives regular positive feedback from guests for excellent service and attention to detail.
• Greets and checks-in guests promptly, providing information about hotel amenities and local points of interest.
• Answers phone calls and assists with guest inquiries, resolving issues effectively and maintaining a friendly demeanor.
• Processes guest payments accurately and handles cash transactions following established procedures.
• Collaborates with housekeeping to ensure rooms are clean and prepared according to guest preferences.
• Updates and maintains guest profiles in the property management system, ensuring accurate records.
• Participates in monthly team meetings to discuss operational improvements and share best practices.
• Assists in training new front desk staff on procedures and delivering exceptional customer service.
• Coordinates group reservations, ensuring smooth handling of large guest arrivals and departures.
• Maintains a professional appearance and behavior, upholding the hotel's standards of service excellence.
• Recognized by management for consistently exceeding performance targets and receiving positive guest feedback.
• Managed front desk operations, overseeing a team of front desk agents and ensuring efficient workflow.
• Implemented a customer relationship management system, optimizing guest interactions and personalizing guest experiences.
• Collaborated with the sales and marketing teams to develop targeted promotional campaigns and increase bookings.
• Conducted regular training sessions on customer service and operational procedures for front desk staff.
• Monitored and analyzed key performance indicators to identify opportunities for improvement and implement strategies.
• Handled guest complaints and concerns professionally, resolving issues to ensure guest satisfaction.
• Coordinated with other departments to fulfill guest requests and ensure a seamless experience throughout their stay.
• Implemented cost-saving measures by optimizing inventory management and reducing waste.
• Received Employee of the Year award for exceptional leadership and dedication to delivering outstanding service.
• Developed and implemented new policies and procedures to enhance efficiency and streamline operations.
• Provided friendly and efficient service to guests at check-in and throughout their stay, ensuring a positive experience.
• Assisted with managing front desk operations, including handling reservations and coordinating guest requests.
• Responded to guest inquiries and resolved issues promptly and professionally.
• Processed guest payments accurately and maintained detailed records of financial transactions.
• Collaborated with housekeeping to prioritize room assignments and ensure rooms were cleaned and prepared on time.
• Participated in cross-training programs to expand knowledge of hotel operations and support other departments when needed.
• Utilized the property management system to manage reservations, update guest information, and track room availability.
• Supported the sales team by providing information on room rates, availability, and special packages.
• Assisted in training new front desk staff on procedures and delivering exceptional customer service.
• Received multiple commendations from guests for exceptional service and attention to detail.

Quantifying impact on your resume

• Include the number of guests you've assisted daily or monthly to show your ability to handle high-volume workloads.
• Document the percentage of customer satisfaction ratings or feedback scores you've achieved to demonstrate your commitment to service quality.
• State the amount of money you’ve handled per shift if you're responsible for cash handling, to showcase your accountability and trustworthiness.
• Mention the size of the team you worked with or supervised, indicating your collaborative or managerial abilities.
• Note the number of reservation systems you are proficient in to emphasize your technical skills and adaptability.
• Highlight any improvements in booking rates or occupancy percentages during your tenure to reflect your contribution to business growth.
• Quantify any cost-saving initiatives you were part of, such as reducing supply costs by a certain percentage, to display your financial acumen and efficiency.
• List the volume of calls or inquiries you processed daily or weekly, emphasizing your capabilities in communication and problem-solving.

Strategies for candidates with limited resume experience

Lack of extensive experience doesn't mean you can't make a strong impression. Here's how:

• Thoroughly understand the role's requirements and reflect them in key resume sections.
• Highlight transferable skills and personal attributes that make you a valuable candidate.
• Use the resume objective to articulate your growth vision within the company.
• Emphasize technical alignment through relevant certifications, education, and skills.

Remember, your resume's primary goal is to showcase how you align with the ideal candidate profile. The closer you match the job requirements, the higher your chances of securing an interview.

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Remember, the experience section isn't just about traditional roles. It's a space to highlight all professional learning, whether from internships, contract roles, research projects, or other relevant experiences. If it's added value to your skill set for the front desk agent role, it deserves a mention.

Every job description communicates the desired hard and soft skills. These skills are the backbone of your application.

Hard skills are your tangible, technical proficiencies, often validated through certifications or hands-on experience. On the other hand, soft skills reflect your interpersonal abilities and how you navigate diverse work environments.

To effectively spotlight these skills on your resume:

• Create a distinct section for technical skills, listing the most relevant ones for the job.
• Highlight your strengths by weaving in achievements that underscore specific skills.
• Strike a balance between hard and soft skills to present a well-rounded profile.
• If multilingual, include a language proficiency section, emphasizing the interpersonal advantages it brings.

Stay tuned for a deep dive into the most in-demand hard and soft skills in the industry.

Top skills for your front desk agent resume

Basic Computer Skills

Customer Service Knowledge

Phone Etiquette

Booking and Reservation Management

Cash Handling Experience

Knowledge of Property Management Systems

Data Entry Skills

Administrative Support

Multitasking Ability

Knowledge of Local Area/Attractions

Communication Skills

Problem-Solving Abilities

Attention to Detail

Time Management Skills

Customer Service Orientation

Interpersonal Skills

Flexibility

Professionalism

If you're in the process of learning a pivotal skill for the role, mention this on your resume. It demonstrates initiative while maintaining transparency.

Your education section can reflect a variety of skills and experiences relevant to the position.

• List post-secondary qualifications, noting the institution and duration.
• If you're currently studying, mention your expected graduation date.
• Exclude qualifications unrelated to the role or industry.
• If relevant, delve into your educational background, especially if it was research-intensive.

Including both relevant education and certifications on your front desk agent resume can set you apart. It not only showcases your qualifications but also your commitment to the profession.

When listing these on your front desk agent resume, make sure to:

• Highlight degrees and certificates relevant to the role.
• Mention the awarding institution for credibility.
• Include the start and end dates, or if the education/certification is ongoing.
• If relevant, incorporate a few keywords from the job advert within the description of the certification or degree.

If you have additional certifications not directly related to the role, consider placing them towards the end of your resume. This way, they can be viewed as personal interests rather than core qualifications.

For a quick update, check out our list of popular front desk agent certifications curated by the Enhancv team.

Best certifications to list on your resume

If you have basic certificates, place them in the skills or experience section. This saves space for high-demand industry certificates.

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The top section of your resume is pivotal. It should encapsulate your alignment with the job, your unique skill set, and your professional expertise.

Both the resume summary and resume objective can serve this purpose:

• Use the resume objective to spotlight your current achievements and future aspirations. Highlight how you envision your growth in the prospective role.
• Opt for the resume summary to succinctly present your most relevant professional highlights. Aim for brevity, ideally within five sentences.

Ultimately, these sections offer a glimpse into your professional persona and the unique value you bring.

Resume summary and objective examples for a front desk agent resume

• Bringing over 10 years of experience in customer service with a focus on hospitality, proven track record of enhancing customer satisfaction by 25%. Expert at leveraging communication skills and displaying professionalism while liaising between guests and staff.
• Experienced management professional transitioning to Front Desk Agent role; strong expertise in operational efficiency and team leadership. Achieved a 15% increase in productivity through process optimization in previous role.
• Highly skilled software developer with 7 years' experience, seeking to apply problem-solving skills and technological proficiency to a Front Desk Agent position. Credited with developing an award-winning scheduling platform that increased efficiency by 30%.
• Former retail store manager adept at multitasking and delivering superior customer service, driven to bring these skills to a Front Desk Agent role. Known for improving sales performance by 20% in previous role.
• Aspiring Front Desk Agent with a freshly earned degree in Hospitality Management, eager to utilize academic knowledge in real-world settings. Highly committed to providing top-notch service and creating memorable guest experiences.
• Recent graduate passionate about stepping into the hospitality industry as a Front Desk Agent, aiming to leverage learned customer service skills. Focused on contributing to seamless hotel operations and superior guest satisfaction.

Apart from the standard sections listed in this guide, you have the opportunity to get creative when building your profile.

Select additional resume sections that you deem align with the role, the department, or the company culture.

Here are the ones we recommend:

• Language skills - use a profficiency framework to indicate your aptitude level;
• Hobbies and interests - you can share more about your favorite books or how you spend your time. It's great for culture alignment;
• Volunteering - helps you highlight the causes you care about and hints at people skills you gained such as teamwork, emotional intelligence, and organizational skills;
• Awards - the space for your most prominent front desk agent professional accolades and achievements.

Make sure that these sections don't take too much away from your experience, but instead build up your front desk agent professional profile. You can add them as a second column to your resume, or on a second page.

• Your resume's layout should be both visually appealing and content-rich.
• Emphasize achievements that resonate with the job's requirements.
• Detail your skills, both technical and interpersonal, with real-world examples.
• Ensure the top section of your resume provides a clear snapshot of who you are and what you offer.
• When detailing experience, focus on tasks, actions, and their outcomes.

Looking to build your own Front Desk Agent resume?

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• Front Desk Receptionist Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
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Common Responsibilities Listed on Front Desk Receptionist Resumes:

• Greet and welcome guests upon arrival
• Answer, screen and forward incoming phone calls
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
• Update appointment calendars and schedule meetings/appointments
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Assist with special projects as needed
• Monitor and order office supplies
• Assist with onboarding of new employees
• Maintain a clean and organized reception area

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Front Desk Receptionist Resume Example:

• Managed the front desk of a busy medical office, greeting and checking in an average of 100 patients per day with a 95% satisfaction rating.
• Implemented a new appointment scheduling system, reducing wait times by 20% and increasing patient satisfaction by 10%.
• Developed and maintained a comprehensive filing system, reducing retrieval times by 30% and improving overall office organization.
• Managed the front desk of a luxury hotel, handling an average of 200 check-ins and check-outs per day with a 98% satisfaction rating.
• Collaborated with the housekeeping team to ensure all rooms were ready for guests, resulting in a 15% increase in room occupancy rates.
• Developed and implemented a new training program for front desk staff, resulting in a 25% improvement in guest satisfaction scores.
• Managed the front desk of a busy law firm, answering an average of 50 phone calls per day with a 90% first-call resolution rate.
• Developed and maintained a comprehensive database of client information, reducing retrieval times by 40% and improving overall office efficiency.
• Implemented a new system for tracking and ordering office supplies, resulting in a 20% reduction in costs and a 15% improvement in inventory management.
• Customer service
• Communication skills
• Time management
• Multitasking
• Problem-solving
• Attention to detail
• Organization
• Telephone etiquette
• Appointment scheduling
• Database management
• Team collaboration
• Conflict resolution
• Microsoft Office proficiency
• Training and development
• Inventory management
• Adaptability
• Professionalism
• Interpersonal skills
• Basic accounting and cash handling

Top Skills & Keywords for Front Desk Receptionist Resumes:

Hard skills.

• Phone Etiquette
• Appointment Scheduling
• Customer Service
• Microsoft Office Suite
• Time Management
• Cash Handling
• Filing and Record Keeping
• Inventory Management
• Conflict Resolution
• Communication Skills

Soft Skills

• Communication and Interpersonal Skills
• Customer Service and Hospitality
• Multitasking and Time Management
• Attention to Detail and Accuracy
• Professionalism and Poise
• Organization and Planning
• Adaptability and Flexibility
• Problem Solving and Troubleshooting
• Empathy and Compassion
• Conflict Resolution and Diplomacy
• Positive Attitude and Enthusiasm
• Teamwork and Collaboration

Resume Action Verbs for Front Desk Receptionists:

• Communicated
• Coordinated
• Facilitated

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Resume FAQs for Front Desk Receptionists:

How long should i make my front desk receptionist resume, what is the best way to format a front desk receptionist resume, which keywords are important to highlight in a front desk receptionist resume, how should i write my resume if i have no experience as a front desk receptionist, compare your front desk receptionist resume to a job description:.

• Identify opportunities to further tailor your resume to the Front Desk Receptionist job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Front Desk Receptionists:

Front desk receptionist, office receptionist, hotel receptionist, medical receptionist, dental receptionist, salon receptionist, spa receptionist, veterinary receptionist.

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How to write a impeccable front desk resume?

[ Click here to directly go to the complete front desk resume sample ]

Organizations are careful with who they employ as the face of their company.

This is why it’s important that your resume is a reflection of your amazing personality and displays the qualities that you possess proficiently.

This blog will help you come up with front desk resume ideas that will help you build a spectacular front desk resume profile and get you closer to the shortlist that you crave.

Here is a summary of our Front Desk Resume 2019 Blog:

• Do not use "CV or Resume" to label your hospitality resume, instead write your full name as the header.
• The reverse-chronological format is the ideal front desk resume format to build all sections of your front desk resume.
• Never skip over framing a fitting hospitality resume objective/summary.

Read this blog to arm yourself with the information that will make you the master at writing hospitality resumes. Take heed of the hospitality resume examples and hospitality resume samples provided in this blog.

By the end of this blog, you will be able to write a job-winning resume by learning:

• What to write in your front desk resume and how to write it?
• How to frame your professional experience section in a front desk resume?
• How to build ATS-targeted hospitality front desk resumes?
• How to optimize your front desk resume skills effectively?

Make use of Hiration's Online Resume Builder which comes with a huge library of hotel resume samples. Just fill the details and you are done.

Here is a list of all that you will learn through this blog:

What is a Front Desk Resume & why do you need it?

[ Back to Table of Content ]

A resume acts as the first mode of contact between you and your recruiters. It helps you communicate your efficiency to the recruiters and provide a window to your work ethic and candidature.

A factor that every applicant should be aware of today is the Applicant Tracking System or ATS. It is a tool used by most recruiters to filter through all the applicants and pick out the most suitable ones.

It works on logarithms that scan the applications for keywords among other criteria to save the time of the recruiters. So, however you may be an amazing candidate, the recruiter will never get a chance to even lay eyes on your resume if it does not get parsed by the ATS.

So, aim at writing an ATS-friendly resume by using appropriate keywords that are relevant to the specific job that you are applying for.

This blog will help you figure out how to draft an ATS-compliant resume that can help raise your chances of being shortlisted for the job.

Need a checklist to breeze through the task of writing your resume? Read the do’s and don’ts of writing resumes to build an impeccable hospitality resume.

Front Desk Resume Sample

Take a look at our complete front desk resume sample below to know what an ideal resume should look like:

• Welcomed guests and addressed ~20+ inquiries daily & requests in a timely & efficient manner to resolve guest concerns
• Informed clients about the payment methods & verified 50+ credit cards data on a daily basis
• Supervised 15+ housekeeping staff members to make sure all rooms are clean & can be allocated to new guests
• Orchestrated rate negotiation and invoicing for 200+ large clients & business guests
• Handled 3 vendors , balanced monthly vendor statement & invoices and negotiated with the vendors to crack the best deals
• Trained 3 new front desk employees to make sure they are familiar with all the hotel products, services, facilities & pricing
• Oversaw front desk expenditures , sign-in & sign-out logs, and total calls received in a day by maintaining a log-book
• Planned and scheduled 20+ conferences & 3+ trips of the managers on a weekly basis at the best possible prices
• Managed the kitchen stock and front-desk inventory to ensure that it's updated and carries all the latest tools & equipment
• Won 'Client Appreciation Award' from the management for working assiduously | Jun '18
• Received 'Employee of the Month' award out of 200 employees | Jun '19
• Top 10 percentile of the class
• Certified Front Desk Representative | American Hotel & Lodging Educational Institute | Jun '16
• Languages : English, Spanish, German, French

Front Desk Resume Format

Use one of the following 3 front desk resume formats:

• Reverse Chronological Resume Format
• Functional Resume Format
• Combination/Hybrid Resume Format

Choose a suitable front desk resume format depending on the stage of your career. The number of years of work experience you have will determine the format that will work best for you.

Determine which front desk resume format will work best for you by reading the following:

• Functional resume format : Ideal for entry-level professionals/freshers. Although, you should be mindful that it is not very ATS-friendly.
• Reverse chronological resume format : It can be used by entry- to mid-level professionals.
• Combination/Hybrid resume format : Ideal for senior-level professionals/frequent job-switchers/professionals with career gaps as it focuses on your skillset rather than the dates of your employment history.

Front Desk Resume Length

A 1-page resume works in most cases as an overly lengthy resume can be too tedious to read and will probably turn off the interest of recruiters.

However, if you have been in the workforce for more than 10 years, you may need more space and a 2-page resume will work fine for you. But, try to stick to that length only.

Front Desk Resume Sections

Pay attention to each section of your hospitality resume, even if it seems insignificant or not utterly important.

Find below the list of all the standard sections that should be drafted in your front desk resume:

• Personal Information
• Profile Title
• Summary/Objective
• Professional Experience

You can also frame the following optional sections if space allows or if you feel they will add value to your front desk resume:

• Certifications
• Awards & Recognition
• Volunteering Experience
• Additional Information

Read Hiration's 2022 Guide to sections in a resume to learn more about how to frame these sections and get more front desk resume ideas.

Use Hiration's Online Resume Builder which comes with a huge library of pre-filled & pre-designed hospitality resume templates that can be customized as per you want.

How to write your Front Desk Resume

Follow these three important stages of resume writing to build an effective shortlist-worthy resume:

• First Stage: Master Front Desk Resume
• Second Stage: First Draft of Front Desk Resume
• Third Stage: Final Draft of Front Desk Resume

Further, we will discuss these three stages in detail and explain why it is important to take this approach.

Master Front Desk Resume

We start easy by just dumping every information you can think about regarding your employment history and your educational details in one source file.

This is a master folder which will be further used to write the hotel front desk resume that you will be sending out to recruiters.

Not only will you be using the master draft to write your front desk resume in the present time-line but it will also be used in the future to make updates to your front desk resume.

Begin by listing every piece of information in your master front desk resume. It doesn’t limit to details that you think are relevant. You never know what information you may need, so do not discriminate between any information and list everything down.

This also means that you will not have to rely on memory alone. Thus, saving both time and effort.

First Draft of Front Desk Resume

In the second stage, you have to create the first draft of your hotel front desk resume by framing these sections:

• Certification (if any)
• Awards & Recognition (if any)
• Additional Information (if any)

Always remember that the standard sections are compulsory and the sections marked ‘if any’ are optional and should only be framed if they apply to you.

Final Draft of Front Desk Resume

In the third and final draft of writing your hotel front desk resume, you should frame the following sections:

• Key Skills : Curate your front desk resume skills section at the second-to-last step as to write this you will have to scan through your resume, specifically the professional experience section to pick the most effective skills and replicate them in this section.
• Summary/Objective : Curate this section at the very last while writing your front desk resume. This is a brief overview statement of your resume and here you need to highlight your achievements and contributions.

Ensure to read our guide on how to write a resume to learn more about the resume-writing process.

Front Desk Resume: Header

The header of your resume is by default your real full name. Using your name gives your resume a unique identity and makes it stand out from the other competitors.

Employ the following points while framing the header of your hotel front desk resume:

• Write your full name on the topmost part of your resume in 16-20 font size.
• This should be the largest text in your resume.
• Initialize any middle name, if you have one. For example, Michael Gary Scott should be written as ‘Michael G. Scott’.

Read Hiration’s 2022 Guide To Writing The Perfect Resume Header to learn the craft of curating a perfect header for your front desk resume and obtain even more front desk resume ideas.

Given below is our hospitality resume sample illustrating the ideal resume header:

Build your resume with Hiration's Online Resume Builder for a higher chance of being shortlisted.

Front Desk Resume: Personal Information

If your resume were to be shortlisted, the recruiters would need the information to get in touch with you. The personal information section will furnish these details.

Given below is a list of what an ideal personal information section should contain:

• Your functional mobile number
• Your professional email ID
• Your current location of residence

Hiration Protip : We will advise you to not give out your marital status, religious affiliation, or political inclination. Most countries have even forbidden it by law to mention these as it may lead to biased hiring.

Updated Mobile Number

Sometimes recruiters might want to interview you over the phone or want to schedule an interview. Hence, you should provide an active mobile number that you are readily available on.

Be careful while writing your number and avoid typing mistakes as it may lead to a potential recruiter never being able to get in touch with you.

Below is the correct format for writing your mobile number:

• Use your country’s ISD code as a prefix before your phone number
• Put a plus sign (+) before the ISD code
• Eg: +1 42695 82170

Professional Email Address

Emails are convenient and professional means of communication. So, provide an email ID that you created keeping in mind that you need to sound professional.

Use your name to frame your official email ID. Example: [email protected] or [email protected]

Do not give out casual email IDs with childish names because it can make your application seem not-serious. Example: [email protected] or [email protected]

Current Location of Residence

These are some of the points to be mindful of while writing your current location on your front desk resume:

• If you are looking for a job in your own country, write the city and state of your residence.
• If you are looking for a job in another country, write the city and country of your residence.
• Do not write your house number, street number, or your locality name. These are unnecessary details that the recruiters do not require.

Read Hiration's 2022 Guide to composing your contact information . It will help you get a better understanding of how the personal information section should be framed.

There are several front desk resume examples attached to this guide. Take a look at this hotel resume sample below to understand what a personal information section should look like:

Use Hiration's Online Resume Builder to fashion a perfect front desk resume. It comes with pre-designed & pre-filled hospitality resume templates that you can easily modify to suit your needs & preferences.

Front Desk Resume: Profile Title

Profile titles are important in your front desk resume as they directly reflect your professional status by communicating your current designation, your functional industry, and your level of seniority in your line of work to your recruiter.

This hotel resume sample shows what an ideal front desk resume profile title section should look like:

As can be seen in the example above, it is the second-largest text in the resume after the resume header and is written in the range of 14-16 font size to increase its visibility.

We would also advise you to not exaggerate your front desk resume profile title as it will come off as deliberately cheating the company.

In case you already have a front desk resume but are unsure about its competency, we will rate your resume and tell you what you can do to make it better. Use Hiration’s AI-powered Resume Review Service today.

Front Desk Resume: Professional Experience

Your professional experience section is the most important data in your front desk resume and it takes up the majority of your resume. Ensure that you draft this section thoughtfully.

You can use this section to make the recruiters recognize your potential and establish yourself as the best candidate for the job.

This can be done by following the below-mentioned guidelines:

• Use the STAR format
• Frame one-liner points
• Use bucketing & bolding

Read Hiration’s Guide on how to compose the professional experience section in your resume and establish your candidacy in the right manner.

Need a visual to what the perfect professional experience section should look like? Here’s a hospitality resume example:

Below, we have expanded on these three tips:

STAR Format

Let us start by what is considered the best format to frame the points in the professional experience section of your front desk resume.

STAR stands for:

S: Situation - The situation that led to your contributions. T: Task - A task that was assigned to you. A: Action - What action you took to fulfill the assigned task. R: Result - What were the results of this action in the form of an achievement figure.

The root of the effectiveness of the STAR format stems from the fact that it establishes a cause-effect relationship in each point between your actions and their results. This shows the recruiter the exact way you benefited the organizations that you previously worked with.

Framing Points

Another tip we want to impart is the use of framing one-liner bullets instead of paragraphs to communicate your roles & responsibilities while communicating about your previous roles.

Let us look at these two front desk resume examples below and briefly analyze them to understand the importance of framing points and how you can apply it to elevate your resume-writing process.

Example 1 :

“I addressed 30+ inquiries daily while welcoming guests and solved their requests in a timely & efficient manner. I also notified clients about payment methods & verified 300+ credit card data weekly. Moreover, I spearheaded a team of 20+ housekeeping staff members and made sure that all the rooms were clean and can be allocated to new guests. Additionally, I orchestrated rate negotiations and invoicing for 300+ large clients & business guests.”

Example 2 :

Addressed 30+ inquiries daily while welcoming guests and solved their requests in a timely & efficient manner Notified clients about payment methods & verified 300+ credit card data weekly Spearheaded a team of 20+ housekeeping staff members and made sure that all rooms were clean & can be allocated to new guests Orchestrated rate negotiations and invoicing for 300+ large clients & business guests

Framing Points Analysis

By analyzing and comparing the above two front desk resume examples, we can easily state that framing points make the resume more readable unlike the use of paragraphs.

While both the examples are stating the same information, by framing points we have made the statements more readable, clear, and easily comprehensible.

Do not be afraid of leaving a little white space as the lack of it, as can be seen in example1, will make your resume look bulky and it may not be able to effectively communicate your skills and achievements to the recruiters. Hence, invariably leading to rejection all the time.

Hence, make use of one-liner bullet points and frame these following the STAR format to achieve the shortlist that your heart desires.

Bucketing & Bolding

At last, we come to bucketing & bolding.

Here, all you need to do is identify similar points and group them under unique subheadings while highlighting the important aspects of each point like performance figures.

Let us look at these two front desk resume examples and analyze them to understand how you can also implement bucketing & bolding to enhance the quality of your front desk resume.

Client Servicing & Credit Card Verification Addressed 30+ inquiries daily while welcoming guests and solved their requests in a timely & efficient manner Notified clients about payment methods & verified 300+ credit card data weekly Supervision & Invoicing Spearheaded a team of 20+ housekeeping staff members and made sure that all rooms were clean & can be allocated to new guests Orchestrated rate negotiations and invoicing for 300+ large clients & business guests

Bucketing & Bolding: Analysis

As we can see from the above two front desk resume examples, framing one-liner bullet points alone is not enough to hold the recruiters' attention. You need a little more.

By using bucketing and bolding, you direct the attention of the recruiter to specifics that you want to make sure does not skip their notice, as is done in example 2.

Hence, frame one-liner bullets and bucket and bold them to bring out the best of your resume. This makes your resume look organized and articulate.

Framed your front desk resume already? Get an honest and articulate review through Hiration’s Resume Review Service.

Front Desk Resume: Education

Provide your educational qualifications to get an edge on your competitors. The education section of your front desk resume should ideally consist of:

• Name of your school/university.
• Name of the courses you have pursued.
• The location of your school/university.
• Date of enrolment and graduation from each course (in month and year format).

Refer to Hiration's 2022 Guide on how to list education on your resume to read an exhaustive guide on how to curate the perfect education section for your front desk resume.

Here is our hospitality resume example showcasing the ideal education section:

The above example you see is drafted with the use of Hiration's Online Resume Builder . Use it to get access to amazing designs and templates.

Front Desk Resume: Certifications

Listing your certifications on your front desk resume will add value to your professional experience and educational qualification. It can bring you to the recruiters’ attention and make them recognize your potential.

It makes you stand out as it shows your dedication. It shows that you took out time to get certified and hence singles out your passion for the job.

The certification section of your front desk resume should communicate the following details:

• Name of the certification you have pursued.
• Name of the certificate issuing body.
• Location of the certifying body.
• Enrollment and completion date in the month and year format.

You can align these points in the below-mentioned format:

{Name of certification} | {Affiliating Institution} | {Location} | {Date} (in month & year format)

If you are curious for more information, read Hiration's 2022 Guide on listing certifications on a resume. .

Look at what an ideal certification section looks like in our front desk resume example:

Take the reins of your career back by identifying the defaults of your resume. Use Hiration’s Resume Review Service to know exactly how.

Front Desk Resume: Additional Information

Although not a mandatory section, the additional information can prove to be the key to why you might be shortlisted, especially if you are just starting your career.

In this section, you can add any miscellaneous information, ranging from your ability to use multiple languages and any relevant hobbies that may help enhance your job application.

The hospitality resume sample that we have attached below shows what a perfectly composed additional information section should look like:

Front Desk Resume Key Sections

Front desk resume: key skills.

Intrigue the recruiters by using industry-specific skills in this section. Go through your resume with a fine-toothed comb and pick out the skills that the recruiter will love to see here.

Also, align your resume with the needs of the ATS by mentioning the keywords used in the job description of the job you are targeting. Although, only write the skills that are justified in your professional experience.

We would like to take this opportunity to also remind you to curate the key skills section of your front desk resume in the second-to-last step when writing your resume.

Read Hiration's 2022 Guide on what skills to put on a resume Hiration's 2022 Guide on what skills to put on a resume for a more detailed guide on this section.

Get your front desk hotel resume reviewed with Hiration’s Resume Review Service. It is free of cost and will help you get closer to a job interview!

Here is our front desk resume sample showcasing the ideal front desk resume skills section:

Front Desk Resume Summary

A recruiter will glance through your resume in less10 seconds. How can you hook their attention so that you advance to the next round?

Make their task easier by summing up the most important data at the beginning itself. Use the summary section to the fullest to make the recruiters recognize your potential.

Highlight the most significant skills you possess and your contributions and achievements towards your previous organizations without using any names.

Read the list below for tips on how to curate the perfect resume summary:

• Write your front desk resume summary at the end as it makes it easier to decide what to put on this section and eliminates the need to go back for edits.
• Start by writing your years of experience and go on to include your career highlights.
• Sprinkle the keywords used in the job description of the job you are targeting.
• Keep it limited to 3-5 lines only and write it only if you have a work experience of 3 years or more.

Read Hiration's 2022 Resume Summary Guide and write an impactful front desk resume summary yourself.

Attached below is the example of an ideal resume summary. The snippet is taken from our hospitality resume template:

Front Desk Resume Objective

The hospitality resume objective serves the same purpose as a front desk resume summary. The only difference is that the objective is required by people with no work experience or with work experience of fewer than 3 years.

They can also be used by professionals with career gaps. Here, you talk about what you can contribute towards an organization and not about what you expect from the organization.

Read Hiration's 2022 Guide on Resume Objectives to learn more about fashioning impeccable front desk resume objectives.

Resume Review Service

Get your front desk resume professionally reviewed by our resume experts at Hiration. Your resume will be reviewed in compliance with the below-mentioned parameters:

• Compliance with industry norms
• Content Relevance
• Recruiter Friendliness
• Design Compatibility
• Conversion Scope
• ATS Compliance
• Global Compatibility
• Performance Assessment
• Resume Formatting (font, margins, the order of sections, etc.)

You will also get 2 front desk resume templates for free! Use Hiration's Resume Review Service today!

Online Resume Builder for Front Desk Resume

Hiration’s Online Resume Builder is professionally designed to specifically help you curate a shortlist-worthy, ATS-targeted resume. It comes with the following resources:

• Option to save unlimited resumes
• 25+ resume designs
• Full rich-text editor
• Unlimited PDF downloads
• 100+ resume templates
• 1-click design change
• A shareable link
• Live resume editor

Use Hiration’s Online Resume Builder to write an impeccable front desk resume.

Key Takeaways

• Use STAR format to write the one-liner bullet points in the professional experience section to establish a cause-effect relationship that makes your front desk hotel resume comprehensible.
• Start every one-liner bullet point in your professional experience section with an action verb and use the past participle of the verb for all your former profiles and present continuous for present profiles.
• Apply bucketing & bolding to highlight your most significant skills and achievements while framing the bullets in your front desk resume.
• Write a front desk resume summary if you hold an experience of 3 years and above and a hospitality resume objective for 3 years and less of work experience.
• Provide performance figures in the professional experience section wherever applicable.
• Use the month and year format to write dates throughout all sections of your front desk resume.
• Keep the length of your hospitality resumes to a single page. Only exceed this length if you have more than 10+ years of experience.

We have now come to the end of this blog.

It’s time for you to put this knowledge to use and start writing your job-winning front desk resume. Head on over to Hiration’s Online Resume Builder and make your job easier.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

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Front Desk Resume Sample

In this guide, we will provide advice on practically everything that makes up your resume:

• what to write
• where to write it
• info on the different sections
• the key differences between a resume summary and a resume objective
• everything else that will guarantee that your resume will work to your advantage

Moreover, you’ll learn how to fill up your front desk resume sample accordingly if you don’t have much experience. Fresh and new applicant? Don’t worry, there are countless ways to improve your work process.If you're in a rush to get hired, pay for resume services and have it done ASAP. Trust a professional and have your job application completed to the highest standard.

If you are not sure which format to choose, read on top best resume formats on Skillhub.

The US Bureau of Labor Statistics, or BLS, pegs the average front desk salary at $28,080 per year and $13,50 per hour.

Front Desk Resume [Sample] 

Below is how a good front desk resume format should look like. On the other hand, you should always remember to modify your resume sample and cover letter layout for each job application you send out. Focus on what the employer is looking for, and emphasize why you’re the best fit for their requirements. This will ensure you will get your interview. 

[Full Name]

[Email address]

[Phone number]

Resume Summary

Here is a resume summary sample for front desk. Designing your front desk resume based on it is a quick and efficient way to go about your job search. It is pretty generic in terms of recruiters’ requirements but most would be willing to at least give you a chance to see if they want to hire you.

Receptionist with 3 years of prior experience working at [……] Inc. Graduated from XYZ University with a bachelor’s degree in Communications. In-depth knowledge of the corporate environment with a high level of professional dynamism – worked as a receptionist and as a traveling personal assistant for company CEO (substitute). Received Clerical and Administrative Employees (State) Award in 2020.

Work Experience

Corporate Receptionist

July 2019- June 2021

• Handled administrative obligations for the company diligently
• Managed CEO’s calendar and appointments as a temporary substitute PA for 6 months
• Handled communications across departments by managing phone calls, and redirecting clients and new visitors to the right departments
• Helped maintain overall organization, safety, and efficiency for the company by 40%

Key Achievement

● Won Clerical and Administrative Employees (State) Award 

Junior Receptionist 

 January 2018 – June 2019

• Handled the front desk by managing walk-in clients
• Managed phone calls
• Helped with filing and inventory tasks
• Earned the “Junior Employee of the Month” award in March 2018 – only 3 months after employment’s start.

Education & Certifications

●     BA in Communications, XYZ University 2016 – 2018

●     Certified Administrative Professional 2021

• Customer Service
• Time Management
• Staff Management
• Effective Planning
• Interpersonal Skills
• Verbal & Written Communication
• Bookkeeping

We encourage you to explore the following resume examples developed using our:

● write my executive resume service

● Resume editing services online

● CV writing service online

● LinkedIn resume writers service 

We’ve developed them for dozens of professions in all kinds of industries, from customer service to engineering. Moreover, we will keep updating the list each week with new professions and examples.

Resume Objective & Resume Summary

The difference between a resume summary and a front desk resume objective is that a resume summary is mostly used by professionals who have prior work experience and training in their field and are trying to find a new position in the same field. Resume summaries must also include your most important credentials, along with your strongest selling points.

A resume objective is best suited for entry-level job-seekers who don’t have a lot of work experience just yet. It should include a concise explanation of your professional aims and goals. Additionally, you should include the reason behind your job-searching, and even if you don’t have much experience, try to highlight your strongest professional traits for the future interview.

Resume Summary [Examples] 

Wrong example ❌

• Receptionist with 2 years of experience. Able to manage administrative duties, company communications, bookkeeping, and filing. Looking to fill a new and similar position. 

Why is this wrong? It’s too generalized and does not go into more detail. It is better to use the active voice in resume summaries and to highlight your achievements when you are trying to compete with other job seekers on the job market. The wrong resume sample showcases an ‘ok’ but an overall uninteresting type of front desk resume samples.

Right example ✅

• Communicative and diligent receptionist with 4+ years of experience working the front desk. Formerly employed at ABCDE Corp. Boosted company efficiency and customer service satisfaction by 50% in the first year of employment. Managed an average of 50+ walk-in clients daily, while maintaining internal calendars, communications across 7 departments, and record-keeping and filing tasks alone. 

Resume Objective [Examples] 

The front desk resume objective is an integral part of any front desk resume example. Your prior training and experience are not as important here as your goals and aspirations.

• Highly capable worker aspiring to fill a front desk position, but with no prior experience. Very organized, communicative, and a strong problem-solver.

Right example  ✅

• Friendly, and highly organized hard worker in search of filling up a front-desk role, with 1+ years of internship experience as a clerk at Z Corp. Looking to boost the workflow of any company, and ease administrative and clerical processes.

Resume Examples [Experience]

To properly list resume work experience in a front desk sample resume, the most used format lists your most recent work experience/position at the top. Each position should be a separate data entry.

You should include your job title, the company you worked for, the duration of your employment in said company, your duties, experience and you should also include your most relevant accomplishments while working for a given business. The active voice should be employed again for this part of your sample front desk resume.

Entry Level Front Desk Resume [Experience] 

For entry-level front desk employees or ones without any work experience, start by listing internships and responsibilities you assumed during them at the top. An internship can really help in getting more responses from employers. If you don’t have one, try applying for one as soon as you can.

If you haven’t done an internship, and need to create a resume for front desk with no experience – try placing your education section at the top, writing in detail about anything relevant (courses, certifications, projects, voluntary work, part-time jobs), anything that can be leveraged in the field of administrative work.

There is no automation when it comes to this part. Your experience is a highly personal thing. Use reason and common sense to compile a section that best fits a particular job you are applying for.

Entry Level Front Desk [Sample] 

Entry-level work experience sections will need to showcase the most important duties from the previous internship. It needs to show the recruiter why you might add value to their teams. Here are the right and wrong front desk resume examples you can use to create your own. Mind that the ‘wrong’ resume example doesn’t necessarily mean you won’t get hired. But it will significantly lower your chances of acceptance.

Receptionist Intern

● Worked for X company

● Handled assigned tasks

Right sample ✅  

  Receptionist Intern

ABC COMPANY

● Provided customer service for walk-in clients and redirected newcomers to the right departments

● Handled filing, inventory, and bookkeeping

Key Achievement : 

• Assisted 2 advanced receptionists and helped the company’s administrative and customer service operations run smoothly

Education Section: Things that Matter

During the creation of your resume, you can place your front desk education section above the work experience section, and add bulleted and detailed lists of relevant academic achievements, projects, activities, etc. Make sure to take specific job requirements into account. This will help make your front desk resume more attractive.

If you are not sure if you need a cover letter, read on Skillhub premium info:

Google docs cover letter template

What is a cover letter

Cover letter for internal position

Front Desk Resume Examples [Education]  

The next couple of front desk resume samples deal with general stuff that you feel like adding even though they don’t fit into other sections. Depending on front desk requirements you may need to add some special education entries, your previous career achievements or your expected growth in the new position.

 BS in Communications, XXX University

● Received Degree

BS in Communications, XXX University

● Received award for helping University as a volunteer staff member for front-desk operations, and signing up as library clerk assistant 

● Head of class in Organizational Communication

If you have no experience, read on how to write a resume with no experience .

Skills on a Resume for Front Desk        

Show off front desk resume skills relevant to being a front desk career field employee (hard skills), but add skills that show your value as a person as well (soft skills). Remember to list the most relevant skills in your front desk resume sample each time you apply for one.

Front Desk Resume Examples [Skills]

Skills you can list down:

• Hard Skills: scheduling time and staff, filing, bookkeeping, data entry, CRM software, phone systems, invoicing, inventory management
• Soft Skills: communication, teamwork, efficiency, organization, customer service, interpersonal skills, problem-solving

As stated before, it’s preferable if you place the hard skills at the top, followed by your soft skills.

Learn more about resume action words to stand out among other candidates.

How to Impress Your Recruiter

You can add additional front desk resume sections to your resume to help it stand out – this is especially useful if you are a recruit without much experience:

• Add resume sections that showcase, abilities, hobbies, and interests that are related to the field you’re interested in
• Try to send resumes in PDF so that their layouts and formatting are locked in place when being viewed
• Add languages that you can speak or are fluent in. Be sure you can back up these claims though as it is likely to come up during an interview.

Our resume writers near me suggest to check your resume and ensure it is:

• Informative

Front Desk Resume Examples [Other Sections] 

To fortify your resume and make it look like one of the professional front desk resume examples, here are some tips on what you should and shouldn’t write for the [Other Sections]:

● My hobbies include……

● I enjoyed helping the University with administrative……

 Extracurricular activities

● Working as a volunteer in XYZ University to help run administration

● Taking online courses (…) to fortify clerical capabilities and skillsets

• English (fluent)
• French (advanced)

These front desk resume samples showcase how to properly present yourself to your recruiter. Individuals that are experienced in the art of job searching will tell you that occupations are rarely similar even if they are advertised the exact same way.

There is no need for ‘Other Sections’ in the cover letter change of career examples since it is a one-page document about your skills and experience. Meanwhile, use ‘Other Sections’ to show your authenticity and well-rounded personality. Try to persuade the recruiter of your professional interests and achievements.

How to write to impress a recruiter. Keep on reading:

• Use a resume summary if you have a significant amount of work experience, and a resume objective if you don’t have much experience yet.
• Apply bold letters to bring attention to your most relevant skills and achievements.
• Write down performance figures in resume summary sections, and resume experience sections if applicable.
• Use the active voice as much as you can, be concise with everything that you write down, but be sure to include relevant details and accomplishments that help you stand out.
• Modify your resume to show that you’ll fit with the company you’re applying for – for entry-level applicants make sure you write a resume objective that caters to what the company needs, and not just your personal goals. 
• Evidently, a good and clean template goes a long way, make sure the overall look of your resume is easy to read and tidy.

If you really want to land a job, we recommend that you get a professionally written resume from our best professional resume editors who can produce a high-level resume effortlessly, and at the highest level of proficiency.

Your resume needs to be well written but most importantly, it has to be able to stand out. Click here to get yours written today – it’s affordable, it’s a smart investment, and it will alleviate you of the stress of trying to figure out how to write a front desk resume yourself. So, why not get it done professionally? 

More Resume Examples

Front Desk Resume Sample

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Work Experience

• Empowered to make decisions that directly effect the guest’s experience in a positive fashion
• Reports to Front Office Manager; Front Office Supervisor
• Acts as the reservation attendant. Assists in coordinating registration functions for all guests
• Participates in Quality Assurance Programs and reviews to address areas in need of improvement
• Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed goals
• Supervises an effective inspection program for service interactions, all guestrooms and public space
• Inspects guestrooms on a daily basis
• Handle all financial transactions carefully to ensure cash bank is accurately balanced at the end of each shift
• Discounts at Starwood Hotels
• Issue safe deposit boxes – omit, we no longer issue safe deposit boxes
• Handle cash, traveler’s checks and credit cards in a safe and accurate manner
• Reports to Front Desk Manager
• Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
• Schedule patients and make follow-up reminder calls within established guidelines
• Answer phones knowledgeably in timely manner with professional courtesy
• Monitor and maintain physicians’ schedules and expense reports
• Prepare and maintain patient medical charts on daily basis (includes filing dictation, lab results, etc.)
• Discounts at Marcus Hotels and Resorts
• Free Associate shift meal
• Transfer and promote within company
• Months previous work experience in a guest service position required, preferably within the hospitality industry
• Able to work independently, has good judgment, problem solving, and decision-making skills
• Good oral and written communication towards guests, supervisors, peers, and/or subordinates
• Able to guide, direct, and motivate others

Professional Skills

• Excellent customer service. Strong written, verbal, and interpersonal communication skills. Possess good judgment and decision making skills
• Experience with patient check-in. Possess excellent customer service skills
• Possess demonstrates problem solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met
• Excellent computer skills, including MS Outlook, Word, Excel, PowerPoint
• Prioritisation, multitasking and organisation skills
• Strong computer skills including MS Word, Excel, PowerPoint, and Outlook
• Experience. 2 years previous experience passionately providing service to others and assisting them with cash transactions

How to write Front Desk Resume

Front Desk role is responsible for computer, customer, microsoft, organizational, interpersonal, basic, training, excel, powerpoint, outlook. To write great resume for front desk job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Front Desk Resume

The section contact information is important in your front desk resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Front Desk Resume

The section work experience is an essential part of your front desk resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous front desk responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular front desk position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Front Desk resume experience can include:

•  Demonstrates excellent customer service, communication and time management skills
• Computer and cashier skills required. Audit experience helpful
• Prior guest service experience required, preferably luxury hotel front office experience
• Good telephone, computer and typing skills
• Support management by ensuring that the team has the necessary resources to effectively perform their jobs (e.g. supplies, equipment, and inventory)
• General computer skills using Microsoft Office; Word, Excel and Outlook

Education on a Front Desk Resume

Make sure to make education a priority on your front desk resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your front desk experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Front Desk Resume

When listing skills on your front desk resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical front desk skills:

• Two {2) or more years' experience in the hospitality or related concierge industry. Effective written and verbal communication skills
• Excellent communication skills in English language both orally and in writing
• Problem solving ability, good analytical skills
• Presentable and good communication skills
•  Effective written and verbal communication skills
• Strong customer service,communication and interpersonal skills required

List of Typical Experience For a Front Desk Resume

Experience for front desk reception resume.

• Impressive computer skills ( Microsoft Office Excel, Word, SMS, etc. )
• Prior Front Desk / Receptionist experience is an advantage
• One year experience in patient facing environment
• “Batch-out” copays prior to leaving each day
• Previous guest-related experience required
• Strong organization and detail-oriented
• Basic administrative experience required

Experience For Front Desk Team Lead Resume

• Open to different types of front desk experience as long as they are professional and friendly
• Possess a strong desire to learn new concepts and challenge yourself to learn and grow
• Reviews the daily business levels, anticipate critical situations and plan effective solutions to best expedite these situations
• Two (2) or more years of experience in the hospitality or related concierge industry
• Obtains medical records, films and/or slides prior to new patient visit
• Personalize every member experience
• University graduate and post-graduate with background in Economics, Finance, Tourism, Administration with 1-3 years of experience
• Experience within security and customer service
• Operate Point of Sale unit for skate rentals

Experience For Front Desk Specialist Resume

• Previous sales and customer service experience in a retail environment are required
• Excellent knowledge of MS Office (especially Excel and Word) and Google docs
• Comparable healthcare experience
• : 2-3 hotel front desk experience
• Strong knowledge of MS Office-Word, Excel, PowerPoint and Outlook
• Administrative experience
• Two years front office experience / patient reception, preferably in a fast paced physician practice
• Experience in a Physician’s office
• Two (2) or more years of experience in the Hospitality Industry

Experience For Front Desk Associates Resume

• Front office experience / patient reception, preferably in a fast paced physician practice preferrred
• Front office experience / patient reception, preferably in a fast paced physician practice
• Able to successfully manage multiple, high priority tasks
• One year of experience as a receptionist
• One year of directly related experience as a receptionist
• Lifting/carrying - Paperwork, deliveries, books, files, misc.)
• Organizing guest visit in office
• Training and support to new agents, originators, agent assistants, staff and management

Experience For Front Desk Shift Manager Resume

• Handling of guest mail, messages and special deliveries
• Standing up behind the desk and front office areas for your whole shift minus break times
• Create tickets for social events, including printing, cutting & separating tickets
• Contact patients on Reschedule Report according to protocol, making notes in EPIC and/or mailing letters as necessary according to said protocol
• Perform copying, scanning, proposal binding and print jobs for agents
• Support the workflows in clinic, communicating closely with supervisor. Also assisting and providing back-up coverage when manager is unavailable
• Support for travel requests : flight/accommodation booking and travel insurance; helping employees in preparing the travel documents (tickets, check-in, etc)
• 2) Greeting and checking in patients; confirming patient appointments
• Responsible for enforcing ice skating rules and safety procedures during public session

Experience For Hotel Front Desk Clerk Resume

• Responsible for taking incoming phone calls from patients, referring Physician offices, and vendors as necessary
• Prepares Care Center performance reports by collecting, analyzing, and summarizing data and trends
• This is for the Winter Season starting November/December and working until approx. 4/15/2018
• Work closely with Housekeeping, Sales, Engineering, Gold Room and other departments
• Work opening/closing/mid-day shifts
• Responsilbe for distributing patient documents and scanning documents in EPIC

Experience For Manager, Service Center & Front Desk Resume

• Assists with posting charges, and settling of folios for individuals and groups, if applicable, on assigned shift
• To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Indoor Pool, Meeting Space, Valet Parking)
• Complete a "person in charge" security report identifying any unusual events and conduct ongoing verification of hotel security
• Post room charges and collect payment following all cash handling procedures as required
• Assist in planning and organizing Resident events
• Updates job knowledge by participating in educational opportunities and maintaining personal networks
• Responsible for managing the denied claims workqueue in EPIC. Target to be under 25 pending claims

Experience For Front Desk & Admin Manager Resume

• Upload all incoming outside hospital imaging into EPIC, or send to Film Library for upload into EPIC, in a timely fashion
• Responsible for distributing patient documents and scanning documents in EPIC. ·
• 1)Answering phone, checking voice mail
• 5) Printing and logging new referrals
• 7) Pulling/filing charts; create new patient packets
• Uses all available on the job training tools to train new associates and provide follow-up training as necessary
• · Reading and writing abilities are utilized often

Experience For Front Desk Lead the Seasons Resume

• Creates relationships with local businesses and vendors, including getting them to host complimentary events for Residents
• Clean up after guests, including removing trash around the rink
• Answer phones and direct calls to appropriate personnel, taking and delivering messages as necessary
• Operators also are responsible for assisting in the day-to-day filing of all patient information
• Assist with any requests/special projects as directed by GM Assist in planning and organizing Resident events
• Support companywide efforts in establishing Lean Manufacturing practices
• Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center client
• Lift 30 -- 50 lbs; Work in an upright standing or sitting position for long periods of time
• Customer service including handling difficult guests

Experience For Mgr-front Desk, Americas Resume

• A basic understanding of Lean Manufacturing concepts and tools
• Maintains the residents front lobby and hotel front desk area, ensuring cleanliness at all times
• On-site shared housing available
• Process group room assignments and check-ins according to current procedures
• Lift 30 to 50 lbs. following appropriate safety procedures

List of Typical Skills For a Front Desk Resume

Skills for front desk reception resume.

• Well organized and good problem solving skills
• Self-motivated, willing to learn new skills, and able to resolve complex guest/owner and associate issues
• Prior experience using ServiceNow, UltiPro/Ultimate Software or another HR System
• Have excellent organizational skill Rigorous
• Be empowered to effectively resolve guest situations and properly execute service recovery
• Multi-task and able to effectively resolve guest issues when they occur
• The nature of the work demands maturity, courtesy, tact, professionalism, a sense of urgency, confidentiality, technical and interpersonal technical skills

Skills For Front Desk Team Lead Resume

• Greeting guests and providing an exceptional experience for Specialized visitors
• Ensuring completion of paperwork, sign-in, and security procedures prior to admission into the hospital system
• Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction
• Walks all common areas of building to ensure building is good
• Experience at a branded hotel or some formal travel agency or related college training
• A valid drivers license and an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy
• One to three (1 - 3) years of previous reception and/or call center/customer service experience in a healthcare setting
• Experience with obtaining medical insurance authorizations/verification

Skills For Front Desk Specialist Resume

• Experience of at least 6 months in hotel or travel industry setting or heavy customer service environment
• Cash handling experience with verifiable accuracy
• EPIC trained and OB/Perinatology/Radiology scheduling experience
• Clerical experience in medical / clinical setting required
• Related work experience, including data entry

Skills For Front Desk Associates Resume

• ICD 9 or 10 and CPT coding experience
• Cooperate with other departments, sharing relevant information
• Previous reception and/or call center/customer service experience in a healthcare setting
• Demonstrated knowledge of insurance payors including federal, state and private health plans
• Patient facing experience

Skills For Front Desk Shift Manager Resume

• Operate Front Desk System, calculator and keyboard 35 wpm
• 6 mos. to 1 yr. computer experience required
• Previous Night Auditor experience an asset
• One to two years previous experience in an line, supervisory or assistant manager position in food & beverage
• Experience with related systems: PCIS, IDX, EPIC, Cadence
• Previous experience in OB, perinatology or ultrasound
• Experience with Intergy and Urochart
• Direct Hotel experience in a front office position or at least 1 year
• One to two years previous experience in a line, supervisory or assistant manager position in hotel operations

Skills For Hotel Front Desk Clerk Resume

• Previous experience in a 4 Diamond or Luxury Resort preferrred
• Use of computer to operate various property management and reservations systems
• Carrying, pushing and/or lifting items weighing up to 50 pounds
• Communicating with clients and colleagues through email and phone and assuring that everyone is accounted for during the day
• Handling company inquiries, sorting and distributing mail

Skills For Manager, Service Center & Front Desk Resume

• Registering and distributing all incoming invoices and post mails
• Handling the main phone system, updating the phone list, directing calls
• Being the first face people see when they walk in and greeting them with a great attitude
• Overseeing and coaching staff
• Greeting and welcoming patients
• Registering and scheduling patient/client appointments
• Observing HIPPA confidentiality in dealing with callers and patients

Skills For Front Desk & Admin Manager Resume

• Keeping work stations clean and organized
• Starting wage of $10 per hour, with yearly merit based-increases
• Checking guests in and out
• Processing payments by cash, check or credit cards
• Answering phones to assist guests with reservations, questions and special requests
• Cashing out retail store purchases as needed
• Working knowledge of Opera PMS or other hotel systems
• Calling patients about appointment reminders
• Ordering more office equipment

Skills For Front Desk Lead the Seasons Resume

• Updating patient profiles with new patient information
• Going above and beyond for guest and teammate requests
• Filing & administrative responsibilities
• Ordering cake 1X monthly for company birthdays
• Keeping a track of the admin expenses
• Ordering stationery and other office consumables
• Organizing some events for the company (conference/party)
• Processing mail and invoices

Skills For Mgr-front Desk, Americas Resume

• Ordering lunches and refreshments for events
• Outgoing, friendly, and professional
• Driving when necessary. Ability to respond to emergencies in a timely manner
• Creating monthly newsletter
• Renting out golf carts
• Balancing of cash drawer
• Assisting with lab orders
• Preparing information for new joiners
• Booking meetings in Outlook

List of Typical Responsibilities For a Front Desk Resume

Responsibilities for front desk reception resume.

• Two or or more years' experience in the Hospitality Industry
• The AYS agent is responsible for completing pre arrival checks, monitoring e channel reservations, and general administrative tasks
• Clearly communicate appointment/imaging information to patients at time of booking
• Check in guests at front desk explaining all facilities
• Position requires complete informational knowledge of Northstar and the surrounding area
• Assists the Hotel Manager in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA
• Assists Hotel Manager in monitoring in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks
• Conducts telemarketing and/or sales calls to assist Hotel Manager with sales activities

Responsibilities For Front Desk Team Lead Resume

• Authorized to verify pre-approved room and their comping levels and is authorized to change incorrect information
•  Monitors and controls access to the building
•  Maintains a safe and secure environment throughout the building/property(s)
• Maintains and updates current information on schedules ensuring that patients are scheduled properly and appointments are confirmed
• Handle special administrative projects, including overflow work from department and executive assistants
• Greet, check-in and settle guest accounts while ensuring all service standards are followed
•  Provides training for all new hires assigned to property

Responsibilities For Front Desk Specialist Resume

• Greet incoming guests in a polite and professional manner
• Answer and direct incoming calls on a multi-line phone system
• Maintain an orderly reception area upholding the consistent E by Equinox standards
• Receive and direct all visitors including vendors, clients, and customers
• Meet and greet visitors, directing them to the appropriate location
• Learn to create high quality marketing materials for agents, i.e.; postcards and flyers

Responsibilities For Front Desk Associates Resume

• Responsible for scheduling appointments and follow-up appointments
• Responsible for checking patients in and out
• Responsible for possessing referrals
• Monitors all incoming public traffic and assists with job applicants
• Respond to the needs of residents, families and visitors by providing immediate assistance

Responsibilities For Front Desk Shift Manager Resume

• Responsible for making copies, packets, etc. for departmental supervisors
• Able to work opening shifts and weekends
• Work afternoons/early evenings during the week
• Update new/existing owners' information forms in the appropriate system daily or as required
• Communicate with the clinic team, including manager, all patient precautions that the clinic needs to be aware of in regards to treatment
• Fax/mil all medical requests to the requesting facility or Physician, in accordance with HIPAA guidelines and regulations
• Knowledgeable for all aspects of Front Desk Coordinator responsibilities and provides training for new members of the division
• Provide assistance in managing the flow of patients in clinic

Responsibilities For Hotel Front Desk Clerk Resume

• Guarantee guests' privacy as well as escorting Guests to their rooms
• Knowledge of office management and basic bookkeeping, Quickbooks knowledge is preferable
• Responsible for scheduling, front office payroll and group maintenance
• Communicates fire, emergency and health and safety procedures in conformance with the laws having jurisdiction
• Generally, work is done in an office environment with pleasant working conditions
• The ability to accept training, instruction and change with a positive attitude is essential
• Be the face of Specialized from the moment a guest enters the building through their entire visit

Responsibilities For Manager, Service Center & Front Desk Resume

• Assist in the planning and execution of company events
• Beautiful working environments
• Patients needing treatments
• Provide timely and professional check-in/check-out services in accordance with established scripting and standards
• Coordinate with Housekeeping Department to track room readiness and communicate guest concerns if necessary
• Complete assigned cashier and closing reports
• Participates in the preparation of the hotel’s strategic plan, marketing plan and goals program. Prepares Front Office Budget
• Controls and analyzes, on an on going basis, departmental costs to ensure performance against budget
• Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist guests with luggage and/or other personal items

Responsibilities For Front Desk & Admin Manager Resume

• Balance accounts to zero, including all rebates, paid outs and other misc. charges
• Familiar with computer systems and cash handling
• Assist with the research and purchasing of common area products and services
• Handle process servers according to Marcus & Millichap procedure
• Assist Operations Manager in the processing of sold and closed transactions when needed and be cross trained in all transactional processes
• Multi-tasker and works well under pressure with an outgoing personality
• Balance register and fill out proper forms at beginning and end of shift

Responsibilities For Front Desk Lead the Seasons Resume

• Assist with hosting birthday parties at the facility
• Perform general closing responsibilities
• Petty cash processing
• Greet guests with a welcoming smile and friendly demeanor
• Communicate and assist with housekeeping as necessary
• Responsible for forwarding phone calls to appropriate personnel for further assistance
• Responsible for cash bank, balance of paperwork, and monies
• Calculate figures and amounts such as discounts, interest, commissions, proportions & percentages
• To offer feedback to the Front Office Manager that would assist in conducting performance evaluations of associates in order to enhance their performance and to develop improvement plans for those associates who don’t meet standards

Responsibilities For Mgr-front Desk, Americas Resume

• Be self motivated and work independantly of others
• Identifying members and guests eligible for entry into the Club. Assisting with ID verification for Beano’s and Allie’s member requests for reservations
• Administer reciprocity program for reservation requests at Game Creek Club and Zach’s Cabin
• Special activities such as ski days at Vail, Snowshoe Dinners at Allie’s, etc
• Weekly events such as Ladies/Men’s days, Tour de Beav, snowshoe lunches, etc
• Hands on use of fax machines, copiers, mail machine, and printers
• Assist at other departments' front desks, internal and external, as necessary
• Trains employees on Company standards and job performance expectations when the Hotel Manager is not available
• Keep record of room availability and guest’s accounts, manually or by computer

Related to Front Desk Resume Samples

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Front Desk Administrator Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the front desk administrator job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Assist with all aspects of meetings and manage active calendars for a department, service line or local brokerage services department or specialized team
• Process terminations, coordinating with building manager, Netspend Facilities, HR, and internal management
• Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness
• Assist with updating eCommunity and/or electronic property listings
• Make arrangements for breakfast/lunch/dinner meetings inside and outside of the office
• Provide front desk services for the camp, including welcoming guests, guest check-in and check-out, customer service
• Assisting all departments in resolving day to day issues
• Administer and manage the parking pass/permit process working closely with the parking garage and property management firm
• Implement processes and procedures for own area as well as suggest and assist with improvements to existing processes
• Manage the expense reports process for facilities manager
• Manages the switchboard; Answers phones, routes a high volume of calls and provides general information
• Responsible for management and scheduling of classrooms and associated training resources using the Learning Management System
• Manage the day to day relationship with the property management firm and onsite security reporting any incidents
• Manages the Exova/Tenant maintenance work order requests
• Contact outside vendors and arrange for/manage bids for recreation facility work as directed by management
• Provide management with inspection results (internal and vendor) for action
• Other duties as assigned by management
• Maintain schedule and assist residents with reservations of the Recreation Facility
• Note (in writing) concerns, comments, complaints and requests and forward to management
• Process and forward resident payments for Recreation Facility Rental
• Notify patrol and janitorial services of upcoming events both private and community events
• Solution and detail-oriented with the ability to be flexible
• Provide excellent customer service to internal and external customers, consistently presenting a calm and professional demeanor
• Strong attention to detail
• Ability to establish priorities and be proficient in a busy environment with frequent interruptions
• Highly motivated person, able to thrive in a demanding deadline driven position
• Experienced user of basic Excel functions
• Professional, outgoing, friendly demeanor
• Surmont Site knowledge and experience considered an asset
• Strong communication and organizational skill
• Strong PC skills to include Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook

8 Front Desk Administrator resume templates

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• Strong sense of customer service
• High level of personal integrity and credibility
• Ability to work under pressure and can accept flexible working time including weekends and evenings
• Service industry (or related) administrative experience
• Experience managing financial documentation and handling cash
• Check phone for messages throughout the day and return calls ASAP
• Accurate record keeping of both hard copy (when necessary) and electronic files
• Must have excellent written communication skills
• Must have excellent organizational skills

Facility / Front Desk Administrator Resume Examples & Samples

• Greet and verify privileges/access of all residents, visitors, and vendors to the Recreation Facility
• Understand and enforce Recreation Facility Rules and Regulations (diplomatically and professionally)
• Conduct regular and thorough inspections of the Recreation Facilities and all components
• Initiate work orders for needed repairs (once approved) based on internal and vendor inspections
• Understand and communicate the Recreation Facility Rental processes and procedures
• Answer incoming calls with professionalism and a POSITIVE ATTITUDE
• Note ALL time away from the front desk and time returning
• Provide residents and vendors with appropriate forms as needed
• Continual POSITIVE ATTITUDE while interacting with residents and guests
• Prepare monthly Association newsletters as directed
• Keep various databases i.e. resident access, parking, facility vendors, community profile up-to-date
• Must have excellent verbal communication skills
• Must have excellent computer skills
• Must be able to lift a minimum of 50 lbs
• Follow dress code at all times (CLEAN - blue facility polo shirt, khaki pants or skirt and light colored
• Answer the telephones, respond to inquiries as appropriate, and direct calls to appropriate parties and/or take accurate messages
• Maintain a professional atmosphere in entrance lobby
• Greet visitors courteously and inform appropriate employees of their arrival
• Assist guests in arranging local transportation
• Perform research regarding the appropriate person(s)/office(s) to whom specific inquiries within Cushman & Wakefield be directed, using the Intra-net
• Contact Property Management to report any issues within the office
• Maintain, schedule, and set-up conference rooms for internal and external meetings
• Receive, transmit, and distribute faxes and other deliveries
• Sort and route incoming mail
• Coordinate conference room reservations; set up room for meetings with all required items (IT, food and beverage, handouts, etc.)
• Make arrangements for in-office breakfast/lunch/dinner meetings
• Perform light clerical work as needed
• Maintains reception area in client-ready appearance
• Performs other office services support functions
• Complete routine/correspondence, enter data, print letters, labels, form letters; format documents; and input data
• Opens, sorts, and distributes incoming mail and inter-office mail
• Assists with flyers and large mailings
• Greets, directs visitors and answers routine inquiries
• Assists with calendar and scheduling for all conference rooms
• Sends and receives faxes; accepts and keeps records of deliveries; handles messengers and overnight deliveries
• Clerical duties such as photocopying, compiling records, filing, tabulating, posting information and distributing mail
• Maintains records, prepares forms, verifies information and resolves routine problems
• Answer switchboard, direct calls and take messages
• Answer inbound calls, screen and direct calls on our multi-line, switchboard (the San Antonio office serves as our primary office location for all inbound calls for all office locations across North America)
• Serve as the first contact to visitors, clients, customers, and employees
• Provide information to callers and take and relay messages as needed
• Handle queries from the public and customers
• Distributing incoming faxes
• Provide general administrative and clerical support
• Maintaining spreadsheets in Excel
• Assist with confirming interview appointments and scoring tests as needed for Recruiting team
• Maintaining some general office records for Accounting department
• Assists HR Manager in various projects as needed
• Serve as backup for the Facilities Manager, including sending, receiving, and distributing mail and packages, copying, binding, and other duties as required
• Assist with new hire onboarding, including assigning access badges, coordinating with the building facility regarding garage access, vehicle registration, etc
• Review/send birthday and anniversary announcements
• Act as backup to Travel Coordinator and assist with travel and business expense reimbursements
• Maintain Frost & Sullivan phone directory
• Perform miscellaneous audits and data entry where needed
• Maintain some general office records
• Hospitality Certificate or combination of education and experience
• Minimum 3 years administration experience
• Windows Office – specifically Word, Excel and Powerpoint
• Experience with Lodge Management System and JD Edwards computer software would be preferred, but will train if required
• Role requires long periods of concentration in front of a computer
• Required to live in camp during rotation of shift
• Answers incoming telephone calls, records caller messages and routes to appropriate employee, greets visitors and notifies appropriate employee
• Processes vendor invoices, check requests and employee expense reports for payment
• Makes travel arrangements for employees, e.g., requested departure time, hotel, etc. through travel department
• Reserves conference rooms for meetings and presentations and confirms requests supplies and refreshments
• Types information using a word processor, PC and/or typewriter
• Copies, assembles and files company publications, manuals, forms and software documentation
• Checks-out documentation manuals or other material to employees or prospective clients and notifies appropriate personnel when material is not returned within specified time frame
• Maintains building and production copiers
• Distributes software, documentation and office products; distributes incoming mail/packages and ships outgoing packages
• Maintains inventory of office, documentation and copy supplies and performs other administrative duties
• Proficient written and oral communication skills in dealing with employees or external customers/clients
• Knowledge of office policies and procedures
• Proficient in using PCs, postage meter and other general office equipment
• Proficiency to work independently
• Knowledge of rules of grammar and punctuation and common arithmetic computations, e.g., addition, subtraction, percentages
• Proficient in operating office equipment required by job, e.g., PC, typewriter, word processor, telephone console
• Knowledge of inventory maintenance
• Typing accuracy, ability to proof materials for accuracy and completeness of information and the ability to reference files from indexes, logs and verbal requests and
• Ability to sort documents and other materials using pre-determined guidelines, e.g., alphabetical order, distribution list, zip code, cost center list, copy instructions
• Ability to coordinate multiple tasks and projects for self and others
• Answering and forwarding phone calls
• Meeting guests and organization of the guest visit to the Luxoft Office
• Organizing coffee-breaks during meetings, trainings, seminars and other events
• Approving and ordering of necessary office products and stationery
• Restaurant bookings, taxi arrangements for employees from other locations, guests, top
• Maintaining individual records of the employees in the Enterprise Directories at Lux Town
• Working in all internal systems
• Organization of meetings, conferences, phone calls, Skype calls, video conferences
• Coordination of the administration and technical support of the building
• Preparing expense reports of travel and other expenses
• Sending information letters to all employees of the office/location
• Manage office facilities and equipment
• Support new employees / business travelers
• Manage requests for mobile and internet access
• Manage AMEX card expenses
• A masterful command of the English language both oral and written
• Proficient Microsoft Office Suite user
• Manages visitor greeting duties as per the Exova Standard
• Maintains lobby security following established rules, controls common area conference rooms, and keeps reception desk and reception general area tidy at all times
• Manages and controls visitor log books including accurate vehicle license plate log for the building owner and its tenants
• Answers, screens, and forwards telephone calls, takes messages, performs paging duties and provides basic information as required in a courteous manner
• Receives and sends fax transmission, sorts and processes mail as required
• Notes and reports any maintenance required to lobby area or communications equipment
• Manages on-site third party contractor sign in, sign out, and general contractor rule requirements
• Performs basic clerical work as required for other central services departments as approved
• Assistance with Accounting administration
• Duties and responsibilities may be amended from time to time
• Utilize office software such as MS Word, Excel, Outlook to compose reports, spreadsheets, correspondence and memos
• Generate expense reports
• Research and book complex travel
• Handle sensitive matters with integrity & discretion
• Assist, maintain and revert all office correspondences (phones, mail, courier, etc.)
• Review vendor invoices for accuracy
• Order and stock various office and kitchen supplies. Manage vendors
• Coordinate or lead a variety of events (birthday celebrations, luncheons, etc.)
• Work with IT collaboratively regarding any issues with printers, faxes, etc
• Act as the Liaison between the office and building management to include but not limited to special notifications, access cards, suite requests, safety issues
• Coordinate and post conference room schedules daily
• Determine the importance, urgency, and risks of situations to make clear decisions
• Ability to be detail-oriented, proactive, internally motivated and have a desire to work in a fast-paced environment
• Demonstrate critical thinking/problem solving skills, work independently, balance competing priorities, and perform well under fast pace pressure
• Willing to take on additional projects as necessary
• Provide administrative and office support to a department, service line or local brokerage services department or specialized team
• Maintain confidential department records and office files in accordance with internal company procedures
• Assist in the creation and/or editing of presentation materials including flyers, leasing proposals, case studies, email blasts, invitations, etc
• Utilize standard marketing-approved templates and graphics while assisting in the creation of presentation materials, etc
• Proofread and correct spelling, grammatical, and layout errors
• Coordinate and assist with collecting, aggregating, and preparing data
• Update and maintain client database
• Prepare expense reports, obtain receipts as needed, and reconcile all credit card charges
• Answer and screen incoming telephone calls
• Coordinate travel and administer activities
• Provide backup coverage for Front Desk Administrator, when necessary
• Code and submit office invoices to Accounting
• Perform special projects as required
• Sort, prepare, and deliver incoming/outgoing mail
• Greet guests, ensure proper sign in/sign out and provide appropriate building identification badges
• Answer and route incoming phone calls to appropriate individuals
• Deal with high volume of incoming emails/questions
• Track and maintain all access badges issued using Continuum security software
• Receive daily deliveries: Federal Express, DHL, UPS, Courier and other vendors, and daily periodicals
• Process incoming and outgoing mail/packages via USPS, UPS and Federal Express (Including maintaining shipping supplies)
• Order and maintain office supplies, as well as keeping supply closet stocked and organized
• Order and retrieve metro passes from vendor
• Update visitor schedules/calendars on Outlook daily for security
• Order lunch for meetings as needed and coordinate receipt and set up
• Maintain appearance of conference rooms, clean up after meetings and restocking of beverages
• Management and assignment of Facilities VSM requests
• Maintain office equipment by troubleshooting copiers, ordering and maintaining paper and consumables
• Be on call for afterhours facilities projects
• 1-2 years of office, facilities or security experience preferred
• Exceptional telephone abilities
• Must have the ability to problem solve
• Ability to work independently and in a team-oriented environment
• High School diploma or GED required
• As provided in NetSpend's Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws
• Looking only for part-time work, around 20 hours per week
• Certification as a medical billing specialist, or medical assistant
• Minimum one year medical billing experience
• Minimum one year front desk experience in a medical-type office

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