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Problem Solving Presentation Templates

Present the problem-solving processes effectively with our premade problem solving powerpoint templates and google slides themes. crafted to guide you from problem identification to resolution, these free templates breathe life into complex strategies. they feature creative, fully editable infographics, like puzzles and light bulb designs..

• Analytical Thinking: Breaking down a problem into smaller parts to understand its nature.
• Creative Thinking: Thinking outside the box to find unique and effective solutions.
• Decision Making: Choosing the best course of action among different alternatives.
• Team Collaboration: Working together to generate diverse perspectives and solutions.
• Communicate the problem statement clearly to stakeholders.
• Exhibit potential solutions and their implications.
• Rally teams around a unified strategy.
• Track progress and outcomes.

In such scenarios, the design and layout of your presentation matter as much as its content. And this is where Slide Egg steps in!

• Diverse Designs: From representing problem identification, business solutions, problem-solving techniques, and strategies to process steps, our slides have it all.
• Creative Infographics: Our slides are adorned with multicolor infographics like puzzle pieces, human brains, ladders, bulbs, stars, magnifiers, locks, and keys to captivate your audience.
• User-Friendly: Our problem solution slides  offers 100% editable features, allowing you to tailor the content to fit your narrative seamlessly.
• Cost-Efficient: For those on a budget, we provide free problem and solution slides so you can experience the quality of our offerings.

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How To Build A Problem Solving PowerPoint

We're here to help you, what is problem solving presentation templates.

Problem Solving Presentation Templates is a set of pre-designed PowerPoint slides that you can use to present and explain problem-solving strategies. The templates provide visuals and text that you can use to describe the problem-solving process, from identifying the problem to finding a solution.

Where can we use these Problem Solving Slides?

You can use these Problem Solving Slides for corporate meetings, educational classes, team-building events, or workshops. You can also use them to help facilitate brainstorming sessions and critical thinking activities.

How can I make Problem Solving PPT Slides in a presentation?

Start by creating a slide that outlines the problem. This should include the problem statement and a brief description of the context. Including brainstorming, researching, listing potential solutions, analyzing the data, and finally arriving at a solution. Suppose you want to create slides by yourself. Visit Tips and tricks for detailed instructions.

Who can use Problem Solving Presentation Templates?

Anyone can use Problem Solving PPT Templates to present a problem-solving strategy or process visually engagingly. These templates can be used by professionals, educators, students, business owners, and anyone looking to share a problem-solving approach with an audience.

Why do we need Problem Solving Presentation Slides?

Presenting a problem-solving Presentation slide helps illustrate complex concepts and issues. It can also engage an audience, provide visual context and simplify data. Problem-solving slides can convey ideas and solutions effectively and explore different solutions and alternatives.

Where can I find free Problem Solving Presentation Templates?

Many websites offer free Problem Solving Presentation Templates. Slide egg is one of the best PowerPoint providers. Our websites have uniquely designed templates that allow you to share the problem and help to track progress towards a solution.

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Problem Solving Powerpoint Presentation Slides

Showcase solutions to the problems using content-ready Problem Solving PowerPoint Presentation Slides. Present various business challenges and opportunities, conflict and resolution, risk and opportunity and more with problem solving PPT presentation diagrams. Use this professionally designed problem slide PPT templates for various topics such as investor pitch deck, risk management, market segmentation, product planning, product launch, etc. Get access to the best of the problem solving PPT presentation diagrams and solve the issues to run your business smoothly. Incorporate business problem statement PowerPoint presentation layouts for presentations on decision making, problem solving, business management and more. Showcase steps to solve problems related to business, sales, finances, innovation, and more. This presentation consists of awesome designs showcasing opportunities and challenges. Get to the root cause of the problems to solve the issues to make informed and strategic decisions regarding business. Download professionally designed problem solving PPT presentation templates for showcasing problems with solutions for start-up plans, business problem solving, change management, etc. Avoid harping on any aspect with our Problem Solving Powerpoint Presentation Slides. They ensure every angle is covered.

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PowerPoint presentation slides

Presenting problem-solving PowerPoint presentation slides. Consisting of total of 22 PowerPoint slides. This problem sovling PPT complete deck comprises of professional templates with appropriate graphics. Each template is well crafted and designed by our PowerPoint experts. Our designers have included all the necessary PowerPoint layouts in this deck. From icons to graphs, this PPT deck has it all. These templates are easily customizable. Just click the download button shown below. Edit the color, text, font size, add or delete the content as per the requirement.

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Problem solving powerpoint presentation slides with all 22 slides:.

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by Donn Hart

July 20, 2021

by Curtis Herrera

Master the 7-Step Problem-Solving Process for Better Decision-Making

Discover the powerful 7-Step Problem-Solving Process to make better decisions and achieve better outcomes. Master the art of problem-solving in this comprehensive guide. Download the Free PowerPoint and PDF Template.

StrategyPunk

Introduction

Mastering the art of problem-solving is crucial for making better decisions. Whether you're a student, a business owner, or an employee, problem-solving skills can help you tackle complex issues and find practical solutions. The 7-Step Problem-Solving Process is a proven method that can help you approach problems systematically and efficiently.

The 7-Step Problem-Solving Process involves steps that guide you through the problem-solving process. The first step is to define the problem, followed by disaggregating the problem into smaller, more manageable parts. Next, you prioritize the features and create a work plan to address each. Then, you analyze each piece, synthesize the information, and communicate your findings to others.

By following this process, you can avoid jumping to conclusions, overlooking important details, or making hasty decisions. Instead, you can approach problems with a clear and structured mindset, which can help you make better decisions and achieve better outcomes.

In this article, we'll explore each step of the 7-Step Problem-Solving Process in detail so you can start mastering this valuable skill. At the end of the blog post, you can download the process's free PowerPoint and PDF templates .

Step 1: Define the Problem

The first step in the problem-solving process is to define the problem. This step is crucial because finding a solution is only accessible if the problem is clearly defined. The problem must be specific, measurable, and achievable.

One way to define the problem is to ask the right questions. Questions like "What is the problem?" and "What are the causes of the problem?" can help. Gathering data and information about the issue to assist in the definition process is also essential.

Another critical aspect of defining the problem is identifying the stakeholders. Who is affected by it? Who has a stake in finding a solution? Identifying the stakeholders can help ensure that the problem is defined in a way that considers the needs and concerns of all those affected.

Once the problem is defined, it is essential to communicate the definition to all stakeholders. This helps to ensure that everyone is on the same page and that there is a shared understanding of the problem.

Step 2: Disaggregate

After defining the problem, the next step in the 7-step problem-solving process is to disaggregate the problem into smaller, more manageable parts. Disaggregation helps break down the problem into smaller pieces that can be analyzed individually. This step is crucial in understanding the root cause of the problem and identifying the most effective solutions.

Disaggregation can be achieved by breaking down the problem into sub-problems, identifying the contributing factors, and analyzing the relationships between these factors. This step helps identify the most critical factors that must be addressed to solve the problem.

A tree or fishbone diagram is one effective way to disaggregate a problem. These diagrams help identify the different factors contributing to the problem and how they are related. Another way is to use a table to list the other factors contributing to the situation and their corresponding impact on the issue.

Disaggregation helps in breaking down complex problems into smaller, more manageable parts. It helps understand the relationships between different factors contributing to the problem and identify the most critical factors that must be addressed. By disaggregating the problem, decision-makers can focus on the most vital areas, leading to more effective solutions.

Step 3: Prioritize

After defining the problem and disaggregating it into smaller parts, the next step in the 7-step problem-solving process is prioritizing the issues that need addressing. Prioritizing helps to focus on the most pressing issues and allocate resources more effectively.

There are several ways to prioritize issues, including:

• Urgency: Prioritize issues based on their urgency. Problems that require immediate attention should be addressed first.
• Impact: Prioritize issues based on their impact on the organization or stakeholders. Problems with a high impact should be given priority.
• Resources: Prioritize issues based on the resources required to address them. Problems that require fewer resources should be dealt with first.

It is important to involve stakeholders in the prioritization process, considering their concerns and needs. This can be done through surveys, focus groups, or other forms of engagement.

Once the issues have been prioritized, developing a plan of action to address them is essential. This involves identifying the resources required, setting timelines, and assigning responsibilities.

Prioritizing issues is a critical step in problem-solving. By focusing on the most pressing problems, organizations can allocate resources more effectively and make better decisions.

Step 4: Workplan

After defining the problem, disaggregating, and prioritizing the issues, the next step in the 7-step problem-solving process is to develop a work plan. This step involves creating a roadmap that outlines the steps needed to solve the problem.

The work plan should include a list of tasks, deadlines, and responsibilities for each team member involved in the problem-solving process. Assigning tasks based on each team member's strengths and expertise ensures the work is completed efficiently and effectively.

Creating a work plan can help keep the team on track and ensure everyone is working towards the same goal. It can also help to identify potential roadblocks or challenges that may arise during the problem-solving process and develop contingency plans to address them.

Several tools and techniques can be used to develop a work plan, including Gantt charts, flowcharts, and mind maps. These tools can help to visualize the steps needed to solve the problem and identify dependencies between tasks.

Developing a work plan is a critical step in the problem-solving process. It provides a clear roadmap for solving the problem and ensures everyone involved is aligned and working towards the same goal.

Step 5: Analysis

Once the problem has been defined and disaggregated, the next step is to analyze the information gathered. This step involves examining the data, identifying patterns, and determining the root cause of the problem.

Several methods can be used during the analysis phase, including:

• Root cause analysis
• Pareto analysis
• SWOT analysis

Root cause analysis is a popular method used to identify the underlying cause of a problem. This method involves asking a series of "why" questions to get to the root cause of the issue.

Pareto analysis is another method that can be used during the analysis phase. This method involves identifying the 20% of causes responsible for 80% of the problems. By focusing on these critical causes, organizations can make significant improvements.

Finally, SWOT analysis is a valuable tool for analyzing the internal and external factors that may impact the problem. This method involves identifying the strengths, weaknesses, opportunities, and threats related to the issue.

Overall, the analysis phase is critical for identifying the root cause of the problem and developing practical solutions. By using a combination of methods, organizations can gain a deeper understanding of the issue and make informed decisions.

Step 6: Synthesize

Once the analysis phase is complete, it is time to synthesize the information gathered to arrive at a solution. During this step, the focus is on identifying the most viable solution that addresses the problem. This involves examining and combining the analysis results for a clear and concise conclusion.

One way to synthesize the information is to use a decision matrix. This involves creating a table that lists the potential solutions and the essential criteria for making a decision. Each answer is then rated against each standard, and the scores are tallied to arrive at a final decision.

Another approach to synthesizing the information is to use a mind map. This involves creating a visual representation of the problem and the potential solutions. The mind map can identify the relationships between the different pieces of information and help prioritize the solutions.

During the synthesis phase, it is vital to remain open-minded and consider all potential solutions. Involving all stakeholders in the decision-making process is essential to ensure everyone's perspectives are considered.

Step 7: Communicate

After synthesizing the information, the next step is communicating the findings to the relevant stakeholders. This is a crucial step because it helps to ensure that everyone is on the same page and that the decision-making process is transparent.

One effective way to communicate the findings is through a well-organized report. The report should include the problem statement, the analysis, the synthesis, and the recommended solution. It should be clear, concise, and easy to understand.

In addition to the report, a presentation explaining the findings is essential. The presentation should be tailored to the audience and highlight the report's key points. Visual aids such as tables, graphs, and charts can make the presentation more engaging.

During the presentation, it is essential to be open to feedback and questions from the audience. This helps ensure everyone agrees with the recommended solution and addresses concerns or objections.

Effective communication is vital to ensuring the decision-making process is successful. Stakeholders can make informed decisions and work towards a common goal by communicating the findings clearly and concisely.

The 7-step problem-solving process is a powerful tool for helping individuals and organizations make better decisions. By following these steps, individuals can identify the root cause of a problem, prioritize potential solutions, and develop a clear plan of action. This process can be applied to various scenarios, from personal challenges to complex business problems.

Through disaggregation, individuals can break down complex problems into smaller, more manageable parts. By prioritizing potential solutions, individuals can focus their efforts on the most impactful actions. The work step allows individuals to develop a clear action plan, while the analysis step provides a framework for evaluating possible solutions.

The synthesis step combines all the information gathered to develop a comprehensive solution. Finally, the communication step allows individuals to share their answers with others and gather feedback.

By mastering the 7-step problem-solving process, individuals can become more effective decision-makers and problem-solvers. This process can help individuals and organizations save time and resources while improving outcomes. With practice, individuals can develop the skills to apply this process to a wide range of scenarios and make better decisions in all areas of life.

7-Step Problem-Solving Process PPT Template

Free powerpoint and pdf template, executive summary: the 7-step problem-solving process.

The 7-Step Problem-Solving Process is a robust and systematic method to help individuals and organizations make better decisions by tackling complex issues and finding practical solutions. This process comprises defining the problem, disaggregating it into smaller parts, prioritizing the issues, creating a work plan, analyzing the data, synthesizing the information, and communicating the findings.

By following these steps, individuals can identify the root cause of a problem, break it down into manageable components, and prioritize the most impactful actions. The work plan, analysis, and synthesis steps provide a framework for developing comprehensive solutions, while the communication step ensures transparency and stakeholder engagement.

Mastering this process can improve decision-making and problem-solving capabilities, save time and resources, and improve outcomes in personal and professional contexts.

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Problem Solving Lesson

Problem solving lesson presentation, free google slides theme and powerpoint template.

To have a better experience when teaching little kids at school, you can use resources such as slideshows so they keep focused on the lecture. Start editing this template containing pastel colors and simplified layouts! It's not focused on any subject in particular, so you can get the most of it by modifying according to the lesson you need to give.

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Home Blog Business 5 Problem Solving Strategies to Become a Better Problem Solver

5 Problem Solving Strategies to Become a Better Problem Solver

A lot of people would agree on the fact that life is full of challenges. People become proficient enough when it comes to catering small problems or issues in hand. However, those who attain exceptional insights into problem-solving can gain success in the long run. Problem-solving can enable anybody to gain an edge over their peers and achieve more. The bigger the problem, the difference is the approach. We all are tasked with some form of problem-solving, whether it’s in our workplace or even homes.

It doesn’t really matter whether you’re solving a challenge for your client, discovering new problems to solve or even helping to solve one problem, having a dedicated problem-solving technique can flourish you as a whole. For instance, if we take an example of a manager’s role, he/she is liable to solve every business challenge in the way (with the appropriate resources). Confidence to solve a problem is required here. Now, the confidence can only be achieved when you have a good problem-solving approach up your sleeves.

Let’s move ahead and understand what is problem-solving and what it actually represents? In simpler terms, a problem-solving technique is a framework to cater challenges quickly and in a precise manner. If you’re looking forward to solving problems in hand without much difficulty, you can consider improving your problem-solving skills. As you gain experience with problem-solving, you might develop your own set of techniques as well as strategies. However, for now, let’s explore the components of a dedicated problem-solving endeavor.

• Understanding The Challenge
• Brainstorming
• Picking The Best Strategy
• Deploying The Solution
• Listing The Obstacles
• Finding The Golden Opportunities
• Reverse Engineer The Problem
• Staying Open-Minded
• An Uninterested Observer
• Misleading Information
• Functional Fixedness

The 4 stages of Problem-Solving

1. Understanding The Challenge

One of the first steps is to really define the problem. Unless and until you can identify what you’re dealing with, you can never gain an edge. Getting access to the detailed image is of great importance. When you define the problem, you simply get your hands on what’s actually wrong! You can begin by extracting the principal segments of the challenge. Also, take assumptions, data as well as hypothesis into consideration. Ask the right questions! If you’re having issues with the performance of your employees, one might think it’s the human error. Well, if you stress-upon carefully, you might find a lack of training or unbearable workload the real issues.

2. Brainstorming

It is of the most popular and proven problem-solving stage, brainstorming is one of the most effective ways leaders solve problems around the world. When you’re not able to manifest next steps in solving a problem, brainstorming comes into play. It can be an individual or group activity which is purposed to generate ‘N’ number of solutions and then identifying the best solution as per the challenge. Writing down the ways to solve complex problems increases the creativity and optimizes the thought process.

3. Picking The Best Strategy

Once you’re done scrutinizing the problem and end up with some considerable options to solve it, it’s time for decision making. It is of utmost importance to consider all the options and then pick the one which can offer a win-win. People who confine themselves to a single technique or option very quickly don’t become great problem solvers. Once you’re sure of a strategy, you can move to the next stage.

4. Deploying The Solution

Implementation and deploying a potential solution is a crucial step. At times, you might have to change the business model of your organization. One should draw the action plan in such a manner that the proposed solutions can be welcomed by associated personnel as well as the organization. Otherwise, there can be a negative shift as well. You must understand that implementing the right solution is the key to increase the productivity of any individual as well as an organization.

Five Well-Known Problem Solving Techniques

1. listing the obstacles.

Problem-solving starts when you start exploring each and every possibility of a problem. As a matter of fact, problems are rarely isolated. People with high problem-solving ability often take a detailed view of the involved issues. Further, they jot down all the possible potential factors which can further get in the way of a proposed solution. When you list every obstacle, you certainly decrease the possibility of backfiring due to the newly implemented solution. Hence, a higher degree of success can be attained when problems are managed in a more comprehensive manner.

2. Finding The Golden Opportunities

Most of the time the real gold opportunities are often wrapped up inside simpler challenges. The problem you’re dealing with might just look bigger to handle. If you shift your perspective, you might find it simple to crack. You should understand that people who are efficient problem solvers are also great opportunists. It is highly advised to assess all the external factors, you never know when you get your hands on something valuable. It is also possible that in your pursuit of finding opportunities, you may discover a whole new and exciting business model. Thus, problem fix should be in such a manner that the future doesn’t get blemished.

3. Reverse Engineer The Problem

It’s the technique which involves deconstructing the problem and carefully analysing how and why it developed in the first place. For instance, a finished product giving problems can be broken down into its silos and can be worked backwards all the way to the whiteboard. In a similar fashion, we can reverse engineer the problems we face every day. If you have a challenge in front of you, you can start deconstructing it! Find the right answers like who are the players? What is required for this problem to happen? What are the circumstances and how they all-together create this problem?

4. Staying Open-Minded

Always keep your eyes and ears open to the possibilities. There might be a case where the actual problem is pretty different to the problem you think you are having. There can be a considerable probability that the cause of the problem is something else than what you’re thinking. Also, it is possible that the best solution might not be able to overthrow your problem and takes your organization in a different direction. It is okay to accept that your beliefs can be wrong. Thus, staying open-minded, exploring different angles of the same problem and listening to others are highly advised sub-techniques.

5. An Uninterested Observer

It would be evident to mention that when we are stuck on a problem, our mind has a tendency to stick to the same. This can be cumbersome for you, you might end up missing the things that were obvious to the problem. In short, one can easily hung-up to a particular set of thinking while completely missing the alternative thought process. Now, it is advised to explain your problem to another person. Not only this will provide a fresh set of eyes to your problem, you might end-up exploring the unexplored. You might be personally attached to the problem, but someone who’s not attached to the same might give you an unbiased view. Respect different points of view and never feel shy to ask for help.

Obstacles You Might Encounter Solving a Problem

Of course, the art of problem-solving technique has flaws too. There can be a considerable number of obstacles that might hamper your ability to solve a problem quickly and more efficiently. Most of the obstacles are mental in nature and these can range from irrelevant information, wrong assumptions as well as functional fixedness.

1. Misleading Information

When you start solving a problem you should scrutinize on the fact that whether the information you’re receiving is trustworthy and accountable or not. The information can be relevant as well as irrelevant to the issue at hand. When you trust on irrelevant data, faulty solutions are produced. More complex the problem, the easier it is to drift away and be misled by the pool of information.

2. Mindset

This is another obstacle which involved people making use of solutions which have worked in the past. Your problem-solving endeavour might be an arrow in the dark, but don’t let the possibility of failure limit your creativity and potential. When you’re confined to an already proven set of a solution, you make your brain inflexible. Always remember that no two problems have the same solution.

3. Functional Fixedness

It is a state of mind which makes an individual see their problems in a customary manner. Functional fixedness can prevent you from exploring all the options in hand. The same can also restrict you from inputs provided by your peers. People often end-up making assumptions when they start dealing with a problem. Neither underestimates the constraints nor the possibility of any error.

From organizing your music collection to taking important business-oriented decisions, problem-solving plays a crucial role. It is important to understand the nature of a problem before jumping to solutions. Trial and error approach is always appreciated. Cognitive blocks are a common barrier to problem-solving and these further impede the ability to solve challenges efficiently.

1. Problem Solving Stages PowerPoint Template

Do you want to describe each step of the problem solving process with your unique approach? Use SlideModel  Problem Solving Stages PowerPoint Template to create professional presentations that appeal to global audiences.

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2. A3 Root Cause Analysis PowerPoint Template

The method of A3 reporting is based on PDCA – Plan, Do, Check, and Act. The reporting format of this problem-solving tool provides an effective communication medium with separate sets of information to be completed and presented by different stakeholders involved in the analysis. It is a very popular tool for professional problem solving processes.

3. Eisenhower Matrix PowerPoint Template

The  Eisenhower Matrix PowerPoint Template  is a powerful tool for deciding how to work out your actions in the Problem Solving Process. Mainly when you need to deploy a solution you can apply the Eisenhower Matrix to decide the way you treat each action.

4. 5 Why’s Analysis Target Diagram for PowerPoint

The 5 Why’s PowerPoint Template is an excellent tool for root cause analysis and Problem Solving processes. It works out 5 degrees of depth which can be considered a first analysis for every problem understanding in the business domain.

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PROBLEM SOLVING TRAINING

Dec 20, 2019

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PROBLEM SOLVING TRAINING. Introduction. This training will provide an overview to a systematic approach for analyzing problems and eliminating their causes using the PDCA method: PLAN-DO-CHECK-ACT. Please switch off cell phones--adequate break times will allow for time to check in.

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Introduction This training will provide an overview to a systematic approach for analyzing problems and eliminating their causes using the PDCA method: PLAN-DO-CHECK-ACT Please switch off cell phones--adequate break times will allow for time to check in. Sign attendance sheet and complete evaluation form during day for handing in at end.

Agenda • Change of Attitude - Why? • What is PDCA? - Overview • Introduction to Problem Solving Tools • Problem Definition • Sangenshugi • 5 Why’s • Brainstorming • Ishikawa-Fishbone Analysis • Factor Tree Analysis • Pareto Analysis • Priority Ranking • Consensus Reaching • Verification

Quality has to be improved in all areas of Our Company Quality is fundamental to gaining market share • Change ATTITUDE : Let’s be aware THIS IS CLEAR!

Change ATTITUDE : We need to focus on 3 key areas: • Taking Responsibility for Quality Issues • Speed of Response to Issues • Logical Approach to Solving Issues • To succeed, our suppliers are key!

The Conclusion is that we we need to improve: • ResponsibilitySAN GEN SHUGI for Quality • SpeedQUICK RESPONSE • Logical thinking PDCA - FTA Need Need Need

Change ATTITUDE : • San Gen Shugi

Auto Quality Matrix Red Project Report AUDIT SYSTEM Co. X 1000 Co. X 5000 5 axes Weekly Report Red Box Control FTA 5 Whys Management PDCA ISHIKAWA QRQC San Gen Shugi GROUND

In Japanese culture, San Gen Shugi is a an expression that means: SAN - meaning “3” GEN - meaning “Real” or “Actual” (“3 R’s”: Real Parts, Real Place, Reality) SHUGI - meaning “Ideology” San Gen Shugi is a common-sense approach to problem solving.

. . . Applying “Genjitsu” means being realistic, not idealistic. “Genba” means going out on the shop floor to discover the real root causes of problems. And “Genbutsu” refers to real parts, and the way of dealing with non-conformance. One of our first priorities should be “red box” control, that is to say focusing on defective or rejected parts to find the root cause and see what works and what doesn’t. We must use non-conformance parts to learn how to improve and achieve Total Quality. I have only two methodologies: my eyes and my legs. These are all I need to see, to judge, to consider, to decide. This is the basis of “SanGenShugi” . . . Kazuo Kawashima, Co. X Group Quality Director Co. X Info, June, 2002

It is critical to use a structured approach to solve problems. If the wrong problem is chosen, the correct root causes are not identified, the solution chosen will not improve the situation, and the problem will recur. The foundation of Problem Solving is to spend time to properly identify and define the problem. Never Assume Solve it Right First Time

PDCA “PLAN” Genjitsu – understand what is really happening Why is it necessary to emphasize the importance of reality for production management or indeed, for any kind of management? Because an organization is more than the plant, and the people responsible for design, planning, and operational procedures are often removed from the reality of how things are actually working. The point of the “3 Reals” is that Engineers, Managers, or Designers must understand that just because they have given directions or drawn up plans does not mean that things are happening as they expect in reality. Often, it is Operators on the line, who have had little or no say in the development of the production system, that know better about the reality.

PDCA “PLAN” GENBA – going to the actual place Given that people are often removed from reality, it becomes important to go to the GENBA, or actual place where things are happening, to find out what the reality is. Possible translations for GENBA in English are: “shop floor”, “the line”, or “on site”. In the office environment, it means: go to witness the process where it actually happens.

PDCA “PLAN” GENBUTSU – checking out the actual item Going to the GENBA is not enough. One must go all the way to the GENBUTSU, or the actual item; the component must be viewed to fully understand the problem. Without looking at the GENBUTSU, no improvement can happen.

The “PLAN” stage is normally the longest stage

PDCA “PLAN” Definition A Problem Statement should be written based on the available data. The most serious problems are those the Customer experiences.

PDCA “PLAN” To fully understand all aspects of a problem, answer the following questions to fully define and quantify the problem. Be OBJECTIVE, not SUBJECTIVE.

PDCA “PLAN” Prioritizing – Impact Diagram Most Impact • Identify each option with a number • Plot on graph • Select those in upper right quadrant Most difficult Least Difficult Least Impact

PDCA “DO” Straightforward problems may be addressed by Quick Response Quality Control QRQC and then followed up by systemic action. • An operator misses a process step • A machine malfunctions • A connector vibrates loose under test

PDCA “DO” Action list with assignments

Measure the efficiency by showing PPM level versus target defined Target reached !

So how do we do it? • We need to understand and use the NEW PDCA

PDCA is not a tool: it is a MINDSET • applicable in every area Co. X adapted it to make our own Culture and be more logical.

“Quick Response” PDCA • When a problem arises , it has first to be addressed with immediate action to protect customer • To do this, we use the Quick Response PDCA

Determine the Co. X incident number (used internally for tracking) Define the reference number used by customer Indicate the name of the leader of issue and the function Identify the date the customer notified the problem Define the names of the persons involved with the issue and their function Identify the date the issue was opened

Mark what source originated the issue If the issue involves safety and/or regulatory issues mark the “y” box. If not, mark the “N” box Indicate the Co. X Product involved, + part numbers associated with the issue Enter the customer affected and a contact number for the customer If applicable, enter any specific supplier codes, demerits, etc. regarding the problem As descriptive as possible, enter the location of the problem. Indicate the vehicle involved

As descriptive as possible, describe the problem. Use the 5W+2H to accomplish this An accurate definition leads to the discovery of the root cause and implementation of right actions.

To fully understand all the aspects of a problem get answers to the following questions: WHAT happened? WHY is it a problem? WHEN did it happen? WHO detected? WHERE detected? HOW detected? HOW MANY? What is the problem? Why was if found? SPEAK WITH DATA When was if found? (date, time, frequency) Who experienced it? (customer, Co. X) Where was it found? (in house and/or at customer) How was it found? (Provide measurement) How many were there? How much does it cost? 5W+2H

Insert a photo or drawing of the part in question Enter data measuring the problem. These are the CUSTOMER Data

Containment The first priority of the team is to contain the problem to protect the Customer. Many times the first step in the containment process is to implement a sorting activity. Quick Response PDCA within 24 HOURS.

Enter the sort date for each activity, who conducted the sort and what type of marking was made to the part indicating “good” part Enter the results of any sorting activity at the customer plant, in transport, in the logistics platform, and/or in the Co. X plant. Indicate the number of “no good” NG parts and the number of parts sorted. Make sure That NG parts are split by shift, based on traceability information Enter the dates for both customer line and Co. X line for NG parts and OK parts Enter the date that “contained” product was shipped to the customer Enter the dates of production affected, both from and to. Divide the number of NG parts by the sorted parts to get level of bad parts.

Based on sorting activity, we check the performance of each shift Enter data, by shift, showing the results of the sorting activity Add any additional comments, Related to the quality Performance of each site (if a person of one shift has not been trained for example)

Determine what immediate actions under Co. X responsibility are to be taken to secure deliveries, include where the action is to take place, the date they are to be completed and who will be responsible for completion Determine what immediate actions are to be taken to correct the customer production line and enter it here, include where the action is to take place, the date they are to be completed and who is responsible for completion Validation must be completed by the Plant Manager, the APU Manager and the Quality Manager. Included is date

Find out what the customers’ comments on the immediate counter- measures are and enter the information here. Check to see if the customer is satisfied with the actions and if it has been really protected.

The Quick Response PDCA is the first immediate answer. The second step is to understand the root cause of problem and solve it. For this, we have Analysis PDCA. PDCA - PLAN Stage

“Analysis” PDCA Indicate the name of the leader of issue and their function Determine the incident number assigned by customer Identify the date the issue was opened Define the document reference number (this is usually the tracking number assigned) Enter the date of the last time the report was updated Define the names of the persons involved with the issue and their function

Next, we need to define what must be done. This is a plan of actions in order to organize resolution activity within the Problem Solving Group (PSG) participants For each of the defined categories, enter When the action will take place and Who will is responsible to ensure that the action is completed.

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