customer service agent resume sample

Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Before we get into the details, you can check the customer service resume example at the top, created with our very own resume builder .

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

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3 Customer Service Agent Resume Examples For 2024

Customer Service Agent Resume

Clean customer service agent resume, modern customer service agent resume.

• Customer Service Agent Resume Writing 101

Support questions, concerns, technical issues, and service inquiries—as a customer service agent, you know how to handle them all! You field customer calls, resolving problems quickly and helping customers navigate your company’s services.

But you might have some questions of your own about writing a resume . What should you include, and how long should it be?

We’ve got this: We’ve helped plenty of people land excellent jobs, and we can help you out, too. Take some inspiration from these three customer service agent resumes and cover letter writing tips that have proven themselves to be effective!

or download as PDF

Related resume examples

• Customer service coordinator
• Customer service associate
• Customer service advisor
• Customer service technician
• Customer service

What Matters Most: Your Skills & Experience Sections

Some people assume that customer support is all about people skills, but it’s important to include your technical skills on your list as well. Keep your skills list nice and brief , but highlight all your best abilities!

Do you have an unusual knack for using Salesforce and managing help tickets efficiently? Have you gotten superb ratings on your helpfulness and empathy in the past?

Avoid generic terms like “customer communication” or “support software” since they’re too vague to add value to your resume. Condense soft skills into single, specific terms and list the technology you use by name.

Take a look at these examples:

9 Most Popular Customer Service Agent Skills

• Adaptability
• Jira Service Desk

Sample Customer Service Agent Work Experience Bullet Points

Skills are essential, but they can only go so far unless you show them in context! Recruiters want to see exactly how those skills benefitted the customers and your previous employers.

Did you boost any impressive ratings or proactively field questions to reduce questions and complaints? If so, make sure you quantify those claims with data like percentages that measure the impact you’ve had.

Your claims will be much more impressive if you can present them with measurements that show how they made a difference in customer-facing and internal contexts.

Here are some ideas to get you started from our best resume examples :

• Documented over 53 payments per day, using MS Excel to document transactions and improve reporting accuracy by 17%
• Updated disabled/special-needs procedures, increasing client satisfaction by 43% and efficiency by 26%
• Collaborated with sales and support teams using Zendesk to secure sales goals and meet client needs with a 97% satisfaction rate
• Presented relevant information to airline customers before boarding, decreasing questions and complaints by 32%
• Supported and consulted clients by utilizing Jira Service Desk to ensure satisfaction, boosting client retention by 23%

Top 5 Tips for Your Customer Service Agent Resume

• Just as you handle each customer’s question or issue efficiently, you want to keep your resume streamlined and concise. It’s tempting to get into the backstory behind your experience bullet points, but save the best of those for your customer service cover letter .
• We sure hope so! They really are important: Recruiters will see you as far more credible, desirable, and proactive if you supply them with hard data from square one. Demonstrate your efficiency by reporting the numbers that measure your positive impact.
• When you provide examples of your achievements throughout your work history, it’s wise to show advancement with each job role. Your numbers should rise while your experiences get more complex, so arrange your resume accordingly.
• As a customer service agent, your job is all about creating a positive customer experience, so make sure your resume is just as user-focused. Use a clean resume layout , simple colors, and a highly readable font.
• Customer service is all about thinking on your feet: What information do you need, and how can you solve problems the fastest? Try to include a broad variety of examples in your history.

Frequently Asked Questions

• Honestly, you should probably leave the resume summary out in most cases. Unless you have tons of fresh value to pack into a brief paragraph, your single page of resume space can be used differently and much more effectively.
• I understand: When so much of your job centers around the same goal of boosting customer satisfaction and retention, you may worry about your metrics getting somewhat repetitive. Look for other numbers, like company savings or specific rating increases, to brighten your achievements with more variety.
• Yep! But it isn’t as daunting as some people think: Just refer back to the job description and look for keywords and unique phrasing that you can switch out and reflect in each resume. Oh, and try to match your writing tone to theirs.

• • Led a team of 10 providing customer service to over 3000 active accounts, assisting with troubleshooting and technical queries.
• • Decreased customer service response times by 25% using process optimization skills
• • Conducted 15+ customer call-backs per day enhancing customer retention by 30%
• • Developed a new training process, thus reducing on-boarding time by 30%
• • Implemented an improved social media strategy resulting in a 20% uplift in customer engagement.
• • Aided in developing the company’s first comprehensive customer service training program that increased customer satisfaction by 15%
• • Addressed and resolved 95% of customer complaints, leading to a 30% decrease in escalated issues.
• • Improved invoice dispute resolution process, reducing resolution time by 40%
• • Managed 100+ invoices weekly ensuring no delays in client payments
• • Reduced billing errors by 60% through a new complaint tracking system.

5 Customer Service Agent Resume Examples & Guide for 2024

An effective customer service agent resume must showcase your ability to handle customer inquiries with ease. It should also highlight your proficiency in problem-solving, demonstrating how you've positively impacted customer satisfaction in previous roles. Your resume should reflect your excellent communication skills, both written and verbal. Make sure it also reveals your adeptness at using customer service software, which is essential for managing and tracking interactions efficiently.

All resume examples in this guide

Traditional

Resume Guide

Demystifying the customer service agent resume format, decoding the customer service agent resume experience section, highlighting essential hard and soft skills for your customer service agent resume, highlighting your educational and certification milestones on your customer service agent resume, should you add a summary or objective to your customer service agent resume, additional customer service agent resume sections for a personalized touch, key takeaways.

One particular challenge faced by Customer Service Agents when crafting their resume is effectively demonstrating their soft skills, such as communication and problem-solving, in a tangible way. Our guide can assist in this regard by providing concrete examples and action verbs that can be used to illustrate these abilities, making your experiences more compelling for potential employers.

Dive into our customer service agent resume guide to:

• Explore top-tier resume examples, offering insights into the industry's best practices.
• Enhance sections like experience, education, and achievements with expert advice.
• Articulate your technical prowess and personal attributes, setting you apart from other candidates.
• Sharpen your focus on the distinct skills that make your customer service agent resume resonate with recruiters.

Recommended reads:

• Customer Support Specialist resume
• Client Partner resume
• Entry-Level Customer Service resume
• Customer Service Associate resume
• Customer Support Engineer resume

While a touch of creativity can be appealing, it's the clarity and relevance of your customer service agent resume format that truly resonates with recruiters.

To ensure your resume not only captures attention but also maintains it, consider these four streamlined steps:

• If your career boasts a wealth of pertinent and recent accomplishments, the reverse-chronological resume format is your ally. It naturally emphasizes your experience, placing your most recent roles at the forefront.
• Design a straightforward header: incorporate your contact information, a headline reflecting the position you're vying for or your current designation, and a link to your professional portfolio.
• While brevity is key, if you're targeting a senior position or have accumulated over ten years of industry-relevant experience, extending your resume to two pages is permissible.
• To ensure consistent formatting across various platforms, always save and submit your customer service agent resume as a PDF.

Upload your resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Keep your customer service agent resume clear and concise. Top professionals narrate their career stories while highlighting their strengths.

To craft a compelling freight broker resume, focus on these sections:

• A scannable header
• A snapshot of your professional persona, showcasing soft skills, achievements, and a summary or objective
• Skills that align with the job advert
• Quantifiable achievements in your experience section
• An education and technical skills section that underscores your proficiency with specific tools or software

What recruiters want to see on your resume:

• Experience in a customer-facing role showcasing effective problem-solving and communication skills.
• Proficiency with CRM software and other technology used for serving customers, such as live chat or social media platforms.
• Demonstration of empathy, patience, and composure, especially under stressful situations.
• Evidence of meeting performance metrics like Customer Satisfaction (CSAT) scores, Average Handle Time (AHT), and First Call Resolution (FCR).
• Industry-specific knowledge or product expertise relevant to the company's operations.
• Resume Margins
• How to Use Resume Lines

Once you've settled on your resume's format, the next step is detailing your professional journey.

Many customer service agent professionals grapple with this section, especially when balancing between extensive or limited experience. Here's a roadmap to navigate this:

• Limit bullet points under each job role to six, focusing on high-impact contributions.
• Highlight achievements that resonate with the job's requirements, rather than just listing duties.
• Detail any on-the-job certifications or skills acquired and their relevance to your growth.
• Choose impactful verbs for each bullet, avoiding overused terms like "managed".
• Infuse relevant keywords from the job posting, especially in the context of accomplishments.

For more insights, explore these curated examples from seasoned customer service agent professionals:

• Provided exceptional customer service to resolve inquiries and complaints, resulting in a 25% increase in customer satisfaction ratings.
• Managed a high volume of incoming calls, averaging 100 calls per day, while maintaining a 95% first-call resolution rate.
• Collaborated with cross-functional teams to develop and implement customer retention strategies that reduced churn by 15%.
• Assisted customers with technical issues, troubleshooting software problems and guiding them through step-by-step solutions.
• Delivered personalized support to VIP clients, ensuring their specific needs were met promptly and effectively.
• Led a team of customer service representatives, providing coaching and training to improve performance metrics by 20%.
• Implemented a new CRM system, streamlining customer information and reducing response time by 30%.
• Resolved complex billing issues, resulting in a 10% reduction in accounts receivable backlog within six months.
• Developed and implemented a comprehensive onboarding program for new customer service agents, reducing ramp-up time by 50%.
• Identified process inefficiencies and proposed solutions, leading to a 15% improvement in average call handling time.
• Assisted in the launch of a new product line, providing product knowledge training to the customer support team.
• Collaborated with the marketing department to conduct customer satisfaction surveys, gathering valuable feedback for process improvements.
• Handled escalated customer complaints, resolving issues promptly and turning dissatisfied customers into loyal advocates.
• Managed social media platforms, responding to customer inquiries and comments, resulting in a 20% increase in online engagement.
• Participated in cross-functional teams to test and launch a mobile app, ensuring a seamless user experience.
• Implemented a live chat support system, reducing response time and increasing customer satisfaction by 15%.
• Provided technical assistance to customers, troubleshooting hardware and software issues over the phone and via email.
• Coordinated with the product development team to relay customer feedback, resulting in improved product features and usability.
• Achieved a customer resolution rate of 90% within the first contact, exceeding departmental targets.
• Assisted in the creation of knowledge base articles and FAQs to empower customers with self-service resources.
• Serve as the primary point of contact for corporate clients, managing their accounts and addressing their service-related needs.
• Collaborate with the sales team to identify upselling opportunities, resulting in a 15% increase in revenue from existing clients.
• Developed training materials and conducted workshops to educate customers on new product features and enhancements.
• Analyze customer usage patterns and provide data-driven insights to drive product development and improve user experience.
• Assisted customers with account inquiries, billing issues, and service requests, maintaining a high level of professionalism and empathy.
• Collaborated with the operations team to optimize call center workflows, resulting in a 20% reduction in average handle time.
• Contributed to the development of customer service scripts and templates, ensuring consistent and effective communication.
• Recognized for consistently meeting and exceeding performance targets, including call quality and customer satisfaction metrics.
• Managed a team of remote customer service agents, providing guidance and support to ensure delivery of excellent service.
• Implemented a customer feedback system, collecting and analyzing data to identify trends and areas for improvement.
• Led process improvement initiatives, resulting in a 25% reduction in average response time across all customer channels.
• Coordinated with the IT department to resolve technical issues and enhance system functionality for improved efficiency.
• Managed customer inquiries via email and chat support, maintaining a high level of responsiveness and accuracy.
• Resolved complex billing discrepancies, resulting in a 15% decrease in outstanding accounts receivable.
• Collaborated with the sales team to identify customer pain points and propose tailored solutions, contributing to a 10% increase in upsell revenue.
• Assisted in the implementation of a new CRM system, ensuring seamless data migration and user adoption.
• Provided technical support to customers, troubleshooting software issues and guiding them through resolution steps.
• Developed and delivered training sessions for new hires, ensuring a smooth onboarding experience and accelerated productivity.
• Collaborated with the product management team to communicate customer needs and feedback, influencing product roadmap decisions.
• Implemented live chat support on the company website, resulting in a 30% increase in customer satisfaction ratings.

Quantifying impact on your resume

• Quantify the number of customers you dealt with daily to showcase your ability to handle high-volume, high-stress situations.
• Include specific numbers related to customer satisfaction or resolution rates achieved to demonstrate effectiveness and commitment to quality service.
• Note any target quotas you consistently met or exceeded, illustrating your reliability and high performance in a goal-oriented environment.
• Provide figures regarding any reductions in average response or handling times, signifying efficiency and time management skills.
• Mention any increases in customer retention rates under your service, showing your abilities in building customer relationships and loyalty.
• Highlight any revenue you generated through upselling or cross-selling, underlining your sales skills and contribution to business growth.
• Indicate the size of the team you've worked with or led, indicating your teamwork or leadership experience.
• Include specific performance metrics from feedback or assessments, providing concrete proof of your skills and competencies in customer service.

Tips for customer service agent newcomers launching their careers

Lacking extensive experience for that customer service agent role? No worries.

Sometimes, hiring managers go for the unexpected candidate when they see potential.

Here's how to convince them you're the right fit:

• Opt for the functional skill-based or hybrid formats to highlight your unique professional value.
• Always tailor your customer service agent resume to emphasize the most critical requirements, usually listed at the top of the job ad.
• Compensate for limited experience with other relevant sections like achievements, projects, and research.
• In your customer service agent resume objective, pinpoint both your achievements and how you envision your role in the position.
• Can I Leave a Job I was Fired From Off my Resume
• Resume Without Work Experience

If your experience section doesn't directly address the job's requirements, think laterally. Highlight industry-relevant awards or positive feedback to underscore your potential.

Your skill set is a cornerstone of your customer service agent resume.

Recruiters keenly evaluate:

• Your hard skills , gauging your proficiency with specific tools and technologies.
• Your soft skills , assessing your interpersonal abilities and adaptability.

A well-rounded candidate showcases a harmonious blend of both hard and soft skills, especially in a dedicated skills section.

When crafting your customer service agent skills section:

• List up to six skills that resonate with the job requirements and highlight your expertise.
• Feature a soft skill that encapsulates your professional persona, drawing from past feedback or personal reflections.
• Consider organizing your skills into distinct categories, such as "Technical Skills" or "Soft Skills."
• If you possess pivotal industry certifications, spotlight them within this section.

Crafting a comprehensive skills section can be daunting. To assist, we've curated lists of both hard and soft skills to streamline your resume-building process.

Top skills for your customer service agent resume

Customer service

Knowledge of CRM software

Data entry skills

Product knowledge

Sales skills

Technical proficiency

Multilingualism

Problem-solving abilities

Process improvement

Time management

Communication

Active listening

Adaptability

Conflict resolution

Critical thinking

Dependability

Positive attitude

If you're in the process of learning a pivotal skill for the role, mention this on your resume. It demonstrates initiative while maintaining transparency.

While skills alignment is increasingly prioritized, your educational background and certifications still play a pivotal role in establishing credibility.

To effectively present your academic and certification achievements:

• Detail your educational journey, including the institution and duration.
• Highlight recent and relevant certifications, showcasing your commitment to continuous learning.
• Be concise; focus on the skills and knowledge gained rather than exhaustive details.
• If a certification is in progress, mention the expected completion date.

Remember, authenticity is key. If a certification is pending, be transparent about it.

Best certifications to list on your resume

If a particular certification is highly valued in the industry or by the company, consider highlighting it in your resume's headline.

• Continuing Education on Resume
• Expected Graduation Date Resume

Choose between:

• Resume summary to match job needs with your top wins.
• Resume objective to share your career goals.

Both should tell recruiters about your best moments. Keep them short, around five sentences. Check out our sample structures for guidance.

Resume summary and objective examples for a customer service agent resume

Enthusiastic professional with five years of experience in the manufacturing industry, now seeking to leverage proven interpersonal and problem-solving skills in a customer service role. Certified in CRM software and excels at resolving complex product issues, evidenced by reducing customer complaints by 30% at my current job.

Energetic individual with seven years' tenure in a fast-paced tech company's finance department, eager to transition into customer service. Possesses strong technical abilities, including proficiency in Office Suite and several project management tools, coupled with a track record of improving client satisfaction by 20%.

A freshly graduated Communication major who is passionate about creating positive customer experiences. Aspires to apply knowledge of conflict resolution and empathetic communication obtained throughout academic career to improve brand loyalty and promote customer retention.

Recent Business Management graduate aiming to utilize excellent negotiation and communication skills learned during studies in a customer service environment. Enthused to provide top-notch customer support and to contribute to building a customer-centric culture.

Customer service specialist boasting ten years' experience in retail, focused on providing exceptional service and creating repeat business. Expert in using Zendesk software, with a track record of increasing customer retention rates by 25%.

Dedicated professional with eight years' experience in the healthcare sector, now keen on transitioning into customer service. Recognized for training skills and ability to handle high-stress situations, illustrated by leading team to achieve 'Best Emergency Response' award thrice.

To further personalize your customer service agent resume, consider adding sections that reflect your unique qualities and achievements.

Popular choices include:

• Projects to showcase significant work achievements.
• Languages to indicate proficiency levels.
• Awards to celebrate industry recognitions.
• Hobbies and Interests to share personal passions.
• Effective customer service agent resumes are well-structured, weaving a compelling career narrative.
• Choose between a resume summary or objective based on your experience and the impression you aim to create.
• If lacking in direct experience, leverage other roles, such as internships or contract positions, to demonstrate alignment with the customer service agent role.
• Be discerning in listing hard and soft skills, ensuring relevance and showcasing outcomes.
• Always tailor your resume for each customer service agent application, ensuring alignment with job requirements.

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24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role your resume is an essential part of your application. below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (google docs and pdfs attached)..

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems? If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction. A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise. But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd. What should a customer service resume in 2023 look like? Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Customer Service Resume Templates

Jump to a template:

• Customer Service Representative
• Customer Service Manager
• Customer Service Supervisor
• Entry Level Customer Service Representative
• Director of Customer Service
• Retail Customer Service Rep
• Call Center Customer Service Rep
• Customer Service Specialist
• Customer Service Agent
• Customer Service Cashier
• Customer Service Associate
• Customer Service Sales Associate
• Healthcare Customer Service Rep
• Remote Customer Service Rep
• Call Center Manager
• Call Center Representative
• Call Center Supervisor
• Call Center Agent
• Call Center CSR

Jump to a resource:

• Keywords for Customer Service Resumes

Customer Service Resume Tips

• Action Verbs to Use
• Bullet Points on Customer Service Resumes
• Related Administrative Resumes

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Template 1 of 24: Customer Service Representative Resume Example

If you are outgoing, patient, and a great communicator, a role as a customer service representative might be right for you. Customer service representatives are customer-facing roles who address customer concerns, issues and complaints for a company. The customer service representative is the company's first line of defense in helping customers and ensuring satisfaction. These professionals may work in-person, or in remote settings like a call center. The customer service representative may address a variety of questions and problems from customers each day, and therefore must be master communicators and skilled problem solvers. To become a customer service representative, you’ll need at minimum a high diploma, and preferably an associates degree in a related field like psychology or business adminstration. Previous customer facing experience, such as prior roles as a sales associate or support specialist will be helpful in landing this role. Soft skills are of utmost importance when it comes to what companies are looking for in potential customer service representatives. The ideal candidate will be patient, great at multitasking, and communicating.

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Tips to help you write your Customer Service Representative resume in 2024

   showcase your ability to handle stress effectively.

A role as customer service representative can quickly become overwhelming if you don’t have great stress and crisis management tools. Customers may be emotional when they address representatives, which makes it extremely important that you show your experience with crisis de escalation, active listening, and effective problem solving on your resume.

   Highlight any successes you have had boosting customer satisfaction

Oftentimes, customer service reps are rated on a customer satisfaction score. If you’ve had roles where you were rated on a customer satisfaction survey, be sure to highlight any steps you took to improve your customer ratings. Maybe you often went above and beyond for customers, or found a new way to solve a common issue. Either way, be sure to highlight any experience you have improving customer experience.

Skills you can include on your Customer Service Representative resume

Template 2 of 24: customer service representative resume example.

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

   Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Template 3 of 24: Customer Service Manager Resume Example

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

Tips to help you write your Customer Service Manager resume in 2024

   highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

Skills you can include on your Customer Service Manager resume

Template 4 of 24: customer service manager resume example.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Template 5 of 24: Customer Service Supervisor Resume Example

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.

Tips to help you write your Customer Service Supervisor resume in 2024

   detail your ability to train and mentor others.

Since customer service supervisors are responsible for overseeing day-to-day productivity of the customer service team, it’s important that they are able to identify areas for growth and improve employee performance quickly. Any and all experience you have teaching, mentoring, or training others should be outlined on your resume.

   Highlight your experience giving constructive feedback

Customer service managers will be asked to give employees actionable feedback to improve their customer service and KPIs. For this reason, it’s important to have managerial skills such as delivering constructive feedback. Any courses you’ve taken or experiences you’ve had that relate to giving constructive feedback should be highlighted on your resume.

Skills you can include on your Customer Service Supervisor resume

Template 6 of 24: customer service supervisor resume example.

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

   emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: entry level customer service representative resume example.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Template 9 of 24: Director of Customer Service Resume Example

The director of customer service is a senior-level role. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Companies will look for a candidate with previous experience in roles such as sales manager, supervisor, or customer care executive. Strong candidates for this role will have a deep understanding of customer service metrics, budgeting, and project management.

Tips to help you write your Director of Customer Service resume in 2024

   highlight your project management knowledge and skills.

As a director of customer service, you will need to execute on many projects and tasks. It’s important to understand how to effectively work through projects and delegate tasks as appropriate. For this reason, you should show off any project management experience on your resume. It’s wise to get certified in Six Sigma Green Belt, or another popular project management framework.

   Showcase your success cross-collaborating interdepartmentally

The director of customer service will need to collaborate internally with the sales, marketing, and finance teams to complete projects and meet goals. Therefore, it’s important to detail instances where you have successfully collaborated with other departments to execute a project or meet a new goal.

Skills you can include on your Director of Customer Service resume

Template 10 of 24: director of customer service resume example.

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Template 11 of 24: Retail Customer Service Rep Resume Example

This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills. While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.

Tips to help you write your Retail Customer Service Rep resume in 2024

   gain certification to give you an edge..

Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.

   Use your skills list to show task capabilities.

Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.

Skills you can include on your Retail Customer Service Rep resume

Template 12 of 24: call center customer service rep resume example.

In this position, you will be helping customers with any queries or problems they may have related to the company. The only difference between you and other customer service reps is you will be working over the phone and in a call center. To succeed you must have excellent communication and problem-solving skills. The ability to remain polite and helpful in stressful situations is also key. The big benefit to this position is you do not have to be in the same physical location as the store or company. Many call centers for American companies are located in other countries. Here is a recruiter-approved resume sample for this position.

Tips to help you write your Call Center Customer Service Rep resume in 2024

   list all languages that you speak..

Having an extra language when working in a call center position is highly beneficial and desired. So list all languages that you can communicate with over the phone. Make sure to include your level of proficiency for each.

   Include your customer satisfaction rates.

An easy way to make your resume shine is to include actual figures that show recruiters how successful you have been in previous positions. So include your customer satisfaction rate or rate of resolving customer problems.

Skills you can include on your Call Center Customer Service Rep resume

Template 13 of 24: customer service specialist resume example.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

Tips to help you write your Customer Service Specialist resume in 2024

   include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Skills you can include on your Customer Service Specialist resume

Template 14 of 24: customer service agent resume example.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

Tips to help you write your Customer Service Agent resume in 2024

   include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

Skills you can include on your Customer Service Agent resume

Template 15 of 24: customer service cashier resume example.

A customer service cashier is responsible for processing payments of customers when they want to buy a company’s products. Your tasks may include scanning goods, confirming prices, processing cash or card payments, keeping the cashier area organized, bagging or wrapping goods, etc. Like other customer service staff, you need to have excellent communication and a polite and helpful demeanor. In addition, you will need to be good with numbers and be experienced in using payment technology. Recruiters would prefer to see applicants with retail cashier experience.

Tips to help you write your Customer Service Cashier resume in 2024

   keep your cashier tools section updated..

Technology is always advancing. As new and more efficient cashier tools are developed, ensure you learn to use them and update your resume to include them.

   Highlight any financial experience.

A degree in accounting or a similar field is extremely useful for this position. Any financial certifications would equally be beneficial. So ensure you list any related certifications. If you have none, consider gaining some to stand out from the crowd.

Skills you can include on your Customer Service Cashier resume

Template 16 of 24: customer service associate resume example.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

Tips to help you write your Customer Service Associate resume in 2024

   list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Skills you can include on your Customer Service Associate resume

Template 17 of 24: customer service sales associate resume example.

This is an entry-level position where you will be tasked with assisting customers at any point of their sales journey while in your store. You may be responsible for greeting customers as they arrive, answering any questions about products, assisting them in finding the right products, facilitating the payment process, and even handling refunds if necessary. This position requires excellent interpersonal skills, communication skills, and self-motivation, among others. Take a look at this resume sample.

Tips to help you write your Customer Service Sales Associate resume in 2024

   ensure your tools reflect the entire sales cycle..

Show recruiters that you are experienced with all industry-standard sales tools from cashier tools to scanning tools, to relevant customer CRMs. Go an extra step and find out what tools the company of your choice uses and make sure to include those in your resume.

   Show your background in finance-related tasks.

Doing cashier tasks is a fundamental part of the job. Because of that, recruiters will want to see that you are good with money and accounting. If you have any qualifications or previous experience in those fields, be sure to include them.

Skills you can include on your Customer Service Sales Associate resume

Template 18 of 24: healthcare customer service rep resume example.

Professionals in this position will assist customers, where necessary, in a clinical setting. Your tasks may include handling patient intake, patients’ files, booking appointments, and any queries or concerns customers may have. Having an educational background in the medical field would be a huge plus, as would having experience working in the medical field. You also need to be someone who is experienced in handling sensitive information, and who has a friendly disposition.

Tips to help you write your Healthcare Customer Service Rep resume in 2024

   use healthcare keywords..

Show recruiters you are experienced in the field. and improve your chances of passing through any ATS resume filters by using healthcare keywords. Useful keywords may include HIPAA, insurance, healthcare, EPIC, etc.

   Get certified in the healthcare field.

Go the extra step to get certified in one or more of the core functions of your job. This applicant is a certified healthcare customer service representative and certified medical coder.

Skills you can include on your Healthcare Customer Service Rep resume

Template 19 of 24: remote customer service rep resume example.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

Tips to help you write your Remote Customer Service Rep resume in 2024

   include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Skills you can include on your Remote Customer Service Rep resume

Template 20 of 24: call center manager resume example.

As a Call Center Manager, your role is essentially the backbone of a company's customer service operations, and your resume needs to reflect that. You're managing a team of agents, providing training, facilitating communications, and ensuring a high level of customer service. The industry is becoming more digitally focused, utilizing real-time data and advanced software to manage customer interactions. Your resume should convey your technological aptitude, and your understanding of customer service trends. When writing your resume, consider the performance metrics and targets that call centers focus on. Businesses are increasingly valuing managers who can demonstrate their impact through tangible achievements and metrics. Optimization and efficiency are the name of the game, so evidence of your ability to improve these areas is key.

Tips to help you write your Call Center Manager resume in 2024

   show proficiency in modern call center software.

The call center industry is heavily reliant on technology, and companies often require managers to be proficient in specific software. On your resume, list the call center platforms you're familiar with. This could include CRM software, call routing technologies, or analytic tools.

   Quantify your achievements in team management and customer service

Call center managers are expected to lead their team to meet specific goals and targets. These could be related to customer satisfaction, call handling times, or team productivity. Where you can, incorporate quantifiable achievements on your resume. For example, "Improved average call handling time by 15%".

Skills you can include on your Call Center Manager resume

Template 21 of 24: call center representative resume example.

As a hiring manager, I've come across a good number of resumes for Call Center Representatives. What strikes me about this role is the level of multitasking and customer service skills required. You're dealing with customer inquiries, complaints, and sometimes even emergencies, all while navigating various systems to log calls and find information. Recently, there's been a trend towards remote roles, which means you'll likely need to demonstrate your ability to work independently and manage your time effectively. When writing your resume, it's key to showcase these abilities, along with any experience you have in handling difficult situations or complex systems in a high-pressure environment.

Tips to help you write your Call Center Representative resume in 2024

   show your interpersonal skills.

As a Call Center Representative, you're the first point of contact for customers. It's your job to make them feel heard and understood. So, on your resume, you should give examples of your ability to empathize with customers and communicate clearly.

   Prove your tech proficiency

Even though you're in a people-oriented role, tech plays a huge part in your day-to-day tasks. You'll need to log calls, find customer information and possibly troubleshoot technical issues. So make sure to list any relevant tech skills or software familiarity you have on your resume.

Skills you can include on your Call Center Representative resume

Template 22 of 24: call center supervisor resume example.

As a Call Center Supervisor, your role is infused with a mix of administrative, leadership, and customer service elements. Your resume should reflect these unique aspects. Specifically, it must demonstrate your skills in managing employees, ensuring high-performance levels, and handling customer escalations. Recently, companies are leaning towards supervisors with a strong grasp of digital platforms and analytics as call centers move towards omnichannel customer service. So, stay ahead by showcasing your digital skills and familiarity with various call center software. Moreover, hiring managers are now seeking candidates who can work remotely without compromising team productivity. In your resume, you may want to present any experiences where you've successfully managed remote teams or worked in virtual call centers, to cater to this growing trend.

Tips to help you write your Call Center Supervisor resume in 2024

   show your people management skills.

As a Call Center Supervisor, you're in charge of a team. So, it's crucial to show your ability to lead and manage people effectively. Mention any strategies you've used to boost team morale, decrease staff turnover, or increase agent productivity.

   Highlight your proficiency in Call Center software

Call center operations heavily rely on software. Your resume should demonstrate your proficiency in using call center software, be it CRM systems, auto-dialers or analytics programs. Any experience in implementing or refining these tools can be a significant asset.

Skills you can include on your Call Center Supervisor resume

Template 23 of 24: call center agent resume example.

As a Call Center Agent, you're at the heart of customer interaction. You're the voice and ears of the company, providing solutions and offering assistance. Crafting a resume for this role requires a knack for showcasing your communication skills and empathy. Also, as remote operations become more commonplace due to recent trends, it's equally important to highlight experience or comfort with digital tools and remote work environments. Secondly, call centers are evolving into contact centers, with omnichannel interactions (calls, online chats, emails, etc.) becoming the norm, so versatility is key. When writing your resume, it's crucial to show rather than tell. Don't just claim you're patient or agile — provide concrete examples of when you've used these skills. Remember, quality of customer service pulls more weight in call center roles than a high volume of calls handled.

Tips to help you write your Call Center Agent resume in 2024

   show proficiency in using digital tools.

When listing your skills, show you're no stranger to digital tools. Mention specific software or platforms you've used in past roles, especially remote communication and collaboration tools. This shows you're ready to handle remote and on-site work.

   Demonstrate versatility in customer interactions

Instead of focusing solely on call handling, showcase experiences with different forms of customer interactions. Have you handled customer queries through live chats or emails? Have you dealt with difficult customers? Provide examples. These instances show you're adaptable and ready for the modern contact center world.

Skills you can include on your Call Center Agent resume

Template 24 of 24: call center csr resume example.

Working as a Call Center Customer Service Representative (CSR) isn't just about answering calls. It's about problem-solving on the fly, maintaining a positive attitude, and communicating effectively. A call center CSR resume needs to reflect that, but also keep up with the industry's shift towards multichannel support - handling emails, social media, and live chats. When crafting your resume, understand that it's not just about listing your previous roles, but showcasing your ability to handle an ever-evolving, fast-paced, customer-focused role.

Tips to help you write your Call Center CSR resume in 2024

   demonstrate your multi-channel proficiency.

In this digital age, call centers aren't just about making and receiving calls. You need to showcase your ability to handle emails, social media, and live chats. Include any previous experience and skills you have in these areas.

   Show your problem-solving skills

As a CSR, you need to be able to think on your feet. Use your resume to tell stories about how you've solved customers' problems efficiently and effectively. Quantifiable achievements here can really make you stand out.

Skills you can include on your Call Center CSR resume

We spoke with hiring managers from top customer service companies like Zappos, American Express, and Nordstrom to bring you the most effective tips for your customer service resume. These tips will help you showcase your skills and experience in a way that stands out to potential employers.

   Highlight your communication skills

Strong communication skills are essential for customer service roles. Make sure to emphasize your ability to communicate effectively with customers, both verbally and in writing.

• Demonstrated excellent verbal and written communication skills, consistently receiving positive feedback from customers and supervisors
• Skilled in active listening, empathy, and conflict resolution to effectively address customer concerns and provide solutions

Avoid vague statements that don't provide specific examples of your communication abilities:

• Good communication skills
• Able to talk to customers

   Showcase your problem-solving abilities

Employers value customer service representatives who can think on their feet and find creative solutions to customer issues. Highlight specific examples of how you've successfully resolved customer problems in the past.

• Resolved a complex billing issue for a long-time customer, resulting in a renewed contract and increased customer loyalty
• Developed a streamlined process for handling product returns, reducing customer wait times by 30%

Don't simply state that you have problem-solving skills without providing evidence:

• Problem solver
• Able to handle customer complaints

   Include metrics to quantify your achievements

Use numbers and percentages to demonstrate the impact of your work. This helps employers understand the scope of your responsibilities and the value you brought to your previous roles.

• Maintained a 95% customer satisfaction rating based on post-call surveys
• Handled an average of 50 customer calls per day, consistently meeting or exceeding team targets

Avoid using vague or unquantifiable statements:

• Helped many customers
• Improved customer satisfaction

   Tailor your resume to the specific job

Customize your resume to match the requirements of each customer service position you apply for. Use the job description as a guide to highlight the most relevant skills and experiences.

Customer Service Representative with 5+ years of experience in fast-paced call center environments. Skilled in handling high volume of customer inquiries, resolving complex issues, and maintaining a positive attitude under pressure. Proficient in Zendesk and Salesforce CRM software.

Generic summaries that could apply to any customer service job are less effective:

Customer Service Representative with experience in handling customer calls and emails. Good communication skills and ability to work in a team.

   Emphasize your technical skills

Many customer service roles require proficiency in specific software or tools. Make sure to list any relevant technical skills you possess, such as:

• Proficient in Zendesk, Salesforce, and Microsoft Office Suite
• Experienced in using live chat and social media platforms to provide customer support

Don't include outdated or irrelevant technical skills:

• Proficient in Windows 95
• Familiar with fax machines

   Highlight your industry-specific knowledge

If you have experience or knowledge related to the industry you're applying to, make sure to emphasize this in your resume. This can help you stand out from other candidates.

• Extensive knowledge of telecommunications products and services, allowing for quick and accurate resolution of customer inquiries
• In-depth understanding of e-commerce best practices and trends, enabling proactive customer support and upselling opportunities

Avoid generic statements that don't demonstrate industry-specific expertise:

• Knowledge of products and services
• Familiar with industry trends

Many recruiters skim through your resume -- some might spend less than a minute reviewing your application. That’s why it’s so important to craft a resume that highlights your strengths well, and that helps you stand out as a strong candidate. How do you craft such a resume? Below, we’ve gathered the top tips for creating a customer service resume that will help your application shine:

  Tailor your customer service resume with industry-specific keywords

Customer service employees may work in a variety of different industries -- nearly every type of company needs to regularly interface with customers and support their needs. When applying to work on a customer service team, it’s important to tailor your resume to the specific industry that you are applying for -- whether that’s tech, consumer goods, ecommerce, or something else. For example, if the job that you’re applying for is a fast-paced tech startup, you might include such phrases as “driving conversion rates”, “eliminating customer friction points”, or “ensuring agile and scalable operations.” Every industry has their own special jargon. If you’re stuck or not sure what phrases to use, you can find these sorts of keywords by looking through multiple job listings for customer service roles at similar companies and note any words or phrases that seem to get repeated. Using these industry-specific keywords shows your hiring manager that you’ve done your homework and are serious about the role.

   Structure strong bullet points using Action Verb + Task + Metric

Staring at a blank line in your resume can be frustrating. We’ve provided a simple framework for you to follow as you craft your bullet points for your customer service resume. Hiring managers want to quickly see the impact of your contributions, and this formula will help you do exactly that, instead of filling your resume with fluff. Here’s what it looks like:

  Use your skills section wisely

Use your skill section to highlight your expertise in customer service. What skills should you emphasize? Customer service employees need to know how to de-escalate tense customer situations, improve operations and efficiencies, and organize your team and their workflow. You must be strong in the “3 Ps of Customer Service Management”: professional, patient, and “people-first” attitude.

Writing Your Customer Service Resume: Section By Section

  header, 1. put your name on the first line.

Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.

Here's an example of how to format your name in your header:

Avoid adding labels or titles next to your name that could distract from it, like this:

• Name: John Doe
• Customer Service Representative John Doe

2. Include essential contact details

After your name, list your key contact details so hiring managers can easily get in touch with you. Essential details to include are:

• Phone number
• Professional email address
• Location (City, State)

You can list these details on one line, separated by dividers. For example:

John Doe 555-123-4567 | [email protected] | New York, NY

Avoid providing too many details that clutter your header and distract from the essentials. For instance, there's no need to include:

• Multiple phone numbers
• Full mailing address with zip code
• Unprofessional email handles (e.g. [email protected] )

3. Showcase your customer service job title

If you have room in your header, consider adding your current or most recent job title related to customer service. This helps quickly convey your professional identity to hiring managers.

For example:

• John Doe, Customer Success Manager
• John Doe Customer Support Specialist

However, avoid listing multiple job titles or stuffing your header with keywords, as that can appear cluttered and spammy. Stick to one clear job title most relevant to the position you're applying for.

  Summary

A resume summary is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, usually 3-5 sentences long, that highlights your most relevant skills, experiences, and achievements. While a summary is not required, it can be a valuable addition to your resume if you're changing careers, have a lot of experience, or want to provide additional context that's not already in your resume.

However, you should never use an objective statement instead of a summary. Objective statements are outdated and focus on what you want from an employer, rather than what you can offer them. A well-written summary, on the other hand, can grab the attention of a hiring manager and convince them to keep reading your resume.

To learn how to write an effective resume summary for your Customer Service resume, or figure out if you need one, please read Customer Service Resume Summary Examples , or Customer Service Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary for a customer service position, it's essential to highlight your relevant skills and experiences. Focus on customer service-specific skills such as communication, problem-solving, and conflict resolution. Mention any experience you have working with customers, whether it's in a retail setting, call center, or other customer-facing role.

For example, instead of a generic summary like this:

Experienced professional with a proven track record of success. Strong communication and organizational skills. Seeking a challenging position with opportunities for growth.

Try a tailored summary like this:

Customer service professional with 5+ years of experience in retail and call center environments. Skilled in resolving complex customer issues, improving customer satisfaction rates, and training new team members. Seeking to leverage my communication and problem-solving skills in a customer service manager role.

2. Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements in your summary. This helps provide concrete evidence of your skills and experience, and makes your summary more impactful. For example:

• Resolved an average of 50+ customer inquiries per day while maintaining a 95% customer satisfaction rate
• Improved first call resolution rate by 15% through effective troubleshooting and communication
• Trained and mentored 10+ new customer service representatives

Avoid using vague or subjective phrases like "excellent customer service skills" or "strong communicator." Instead, let your quantified achievements speak for themselves.

  Experience

Your work experience section is the most important part of your customer service resume. It's where you'll showcase your relevant experience, key accomplishments, and the value you'll bring to the role.

Let's break down the essential components of a strong work experience section for customer service professionals:

1. Highlight your customer service skills

Throughout your work experience, emphasize the customer service skills you've developed and utilized, such as:

• Active listening
• Problem-solving
• Communication

Demonstrated active listening and empathy to fully understand customer needs, resulting in a 95% customer satisfaction rating.

Avoid simply listing responsibilities without highlighting the skills behind them. Instead of:

• Answered customer questions
• Utilized strong communication skills to clearly and patiently answer customer inquiries, leading to a 10% reduction in escalated issues.

Use our Targeted Resume tool to ensure you're highlighting the right customer service skills for each job you apply to.

2. Quantify your impact with metrics

Whenever possible, use hard numbers to demonstrate the impact of your work. Metrics help employers understand the scope of your experience and the value you've provided. Consider including:

• Customer satisfaction scores
• Average call handling time
• Number of customers assisted daily
• Percentage of issues resolved independently

Maintained a 98% customer satisfaction rating while handling an average of 50+ calls per day and resolving 90% of issues without escalation.

If you don't have access to exact metrics, estimates are better than no numbers at all. For example:

• Assisted an estimated 200+ customers per week via phone, email, and live chat.

When describing your achievements, start with the result or impact, then explain how you achieved it. This format makes your accomplishments stand out more.

3. Showcase your career progression

Highlight any promotions, increased responsibilities, or special projects you've taken on. This demonstrates your ability to grow and take on new challenges. For example:

Promoted to Senior Customer Service Representative after one year, taking on additional responsibilities such as training new hires and handling escalated customer issues.

If you don't have a formal promotion, you can still showcase growth:

• Selected to mentor new team members based on strong performance and leadership skills.
• Collaborated with cross-functional teams on a special project to improve the customer onboarding process, resulting in a 15% increase in customer retention.

Use our Score My Resume tool to get instant feedback on your resume's ability to showcase career progression and other key factors employers look for.

4. Tailor your experience to the job

While it's essential to showcase your overall customer service experience, it's even more impactful to highlight experience that's directly relevant to the specific role you're applying for. Review the job description and consider:

• Which of your experiences are most similar to the responsibilities of this role?
• Have you worked in a similar industry or with a similar product/service?
• Do you have experience with any tools or technologies mentioned in the job description?

For example, if the job emphasizes experience with a specific CRM system, you might say:

• Utilized Zendesk CRM to efficiently manage and track customer interactions, ensuring timely and personalized support.

Avoid focusing on experience that isn't relevant to the role. Instead, prioritize the experiences that best match what the employer is looking for.

If you're having trouble identifying which experiences to highlight, try copying and pasting the job description into a word cloud generator. The most frequently used words will likely be the most important to the employer.

  Education

The education section of your customer service resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the job you're applying for and showcase the skills and knowledge that make you a strong candidate.

1. Put education at the top if you're a recent grad

If you've recently graduated or have limited work experience, place your education section at the top of your resume. This will draw attention to your academic achievements and relevant coursework.

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2022 Relevant Coursework: Customer Service Strategies, Business Communication, Conflict Resolution

2. List relevant coursework and projects

If you're a recent graduate or have completed courses directly related to customer service, consider listing them under your degree. This can demonstrate your knowledge and skills to potential employers.

Examples of relevant coursework and projects:

• Customer Service Strategies
• Business Communication
• Conflict Resolution
• Capstone Project: Developed and implemented a customer satisfaction survey for a local business

3. Keep it brief for senior-level positions

If you have extensive work experience in customer service, your education section should be brief. Include your degree, university, and graduation year (optional).

Here's an example of what to avoid:

Master of Business Administration University of Texas at Austin Graduated: May 1998 Relevant Coursework: Marketing, Finance, Organizational Behavior GPA: 3.8

Instead, keep it concise:

Master of Business Administration, University of Texas at Austin

Action Verbs For Customer Service Resumes

Use this list of common customer service action verbs to effectively describe your achievements throughout your work experience. Your customer service resume should emphasize the impact of your accomplishments and contributions with strong action verbs. Try to be creative and use a new action verb for each bullet point. To pack an even more powerful punch, combine your verb with quantifiable results to show tangible proof of your work.

• Communicated
• Interviewed
• Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Customer Service Resumes

Skills for customer service resumes.

When you find the Customer Service positions that you want to apply for, always make sure to read the job description carefully from beginning to end. Hiring managers are often overwhelmed with hundreds of applications, and want to ensure that the candidates they select are serious about the position. Instead of simply dropping a generalist resume, make sure to do your due diligence -- and show that you’ve done it! How can you show that you’re done your homework on the role? Go through the job description -- you can even copy and paste it into another document and highlight the specific skills they mention. Then, make sure to include those in your work experience and note them in your resume’s Skills section. You should also try to tailor your bullet points in your Work Experience section to cater to those skill sets where you can (e.g. Enhanced customer satisfaction by 80% using [Skill name]) Generally, hiring managers who are looking to fill customer service roles are on the hunt for candidates who demonstrate excellent communication skills, a demonstrated track record of ensuring customer satisfaction, and -- if you’re applying for a role that leads a team -- strong leadership abilities such as strategy development and decision-making.

• Customer Support
• Technical Support
• Troubleshooting
• Salesforce.com
• Contact Centers
• Customer Experience
• Customer Service
• Account Management
• Customer Relationship Management (CRM)
• Social Media
• SME management
• Microsoft Access
• Telecommunications

How To Write Your Skills Section On a Customer Service Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Customer Service Resumes

This word cloud highlights the important keywords that appear on Customer Service job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Resume bullet points from customer service resumes.

You should use bullet points to describe your achievements in your Customer Service resume. Here are sample bullet points to help you get started:

Identified steps to decrease rates of returns and frauds, resulting in $75k in cost savings.

Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 8 months.

Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45% .

Collaborated with 10 department managers and peers to develop and implement policies and procedures that increased internal efficiency by 20%.

Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 3 new customers.

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Other Administrative Resumes

Cloud developer.

Relationship Manager

Service Technician

Customer Service Resume Guide

• Virtual Assistant Resume Guide
• Administrative Assistant Resume Guide
• Executive Assistant Resume Guide
• Office Manager Resume Guide
• Research Assistant Resume Guide
• Customer Success Resume Guide
• Back Office Resume Guide
• Inventory Manager Resume Guide
• Desktop Support Resume Guide
• Loan Processor Resume Guide
• Warehouse Manager Resume Guide
• Fundraising Resume Guide
• Service Desk Resume Guide
• Help Desk Resume Guide
• Administrative Coordinator Resume Guide
• Administration Resume Guide
• Scheduling Resume Guide
• Gig Economy Resume Guide
• Project Administrator Resume Guide
• Facilities Resume Guide
• Revenue Cycle Resume Guide
• Customer Service Representative Resume Example
• Customer Service Manager Resume Example
• Customer Service Supervisor Resume Example
• Entry Level Customer Service Representative Resume Example
• Director of Customer Service Resume Example
• Retail Customer Service Rep Resume Example
• Call Center Customer Service Rep Resume Example
• Customer Service Specialist Resume Example
• Customer Service Agent Resume Example
• Customer Service Cashier Resume Example
• Customer Service Associate Resume Example
• Customer Service Sales Associate Resume Example
• Healthcare Customer Service Rep Resume Example
• Remote Customer Service Rep Resume Example
• Call Center Manager Resume Example
• Call Center Representative Resume Example
• Call Center Supervisor Resume Example
• Call Center Agent Resume Example
• Call Center CSR Resume Example
• Tips for Customer Service Resumes
• Skills and Keywords to Add
• Sample Bullet Points from Top Resumes
• All Resume Examples
• Customer Service CV Examples
• Customer Service Cover Letter
• Customer Service Interview Guide
• Explore Alternative and Similar Careers

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Agent, Customer Service Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the agent, customer service job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Answer customer inquiries, providing professional assistance to potential and existing guests on every call
• Fast paced work environment
• Provide detailed descriptions of destinations, resort accommodations and products
• Provide accurate pricing on all products i.e. accommodations, airline and packages
• Provide quality customer service on every call
• Drive revenue through the selling and up selling of reservations, room types and additional items
• Up sell products and accommodations whenever possible
• Be professional and never bring personal emotion to work. 
• Manage customer’s expectation with skilful communication step 
• Team Work 
• Proactively approach Manager on training and PDP follow-up
• Inform and pacify client timely and sensitively in case of rolling and pro-actively assist to find best solution to minimize the impact. 
• Other tasks assigned by manager
• Provide hyper care service for new on board customer to dig out more cooperation opportunity. 
• Adapt and be flexible in a complex changing environment; multi-task and handle competing priorities
• Basic working knowledge of relevant systems and tools utilized in area of responsibility, including carrier management systems
• Retain customer accounts via re-write of existing policies or coverage
• Demonstrated interest in enhancing knowledge; seeks opportunities to learn and grow
• Basic knowledge of Property & Casualty insurance products in all states, including policy and contract language
• Basic knowledge of Property & Casualty underwriting for product areas of responsibility
• Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts
• Follow established guidelines to focus on details and complete tasks attentively and thoroughly
• Communicate information in a clear, well-organized, and professional manner
• Bilingual capability (speaks, reads, writes in English and Spanish at a level that can communicate with clients and other professionals). Compensation differential will apply to those candidates with proven fluency in Spanish
• Demonstrated interest in enhancing knowledge; seeks opportunities to learn
• High attention to detail
• Professional, polished, poised and positive demeanor

15 Agent, Customer Service resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, customer service, reservation agent resume examples & samples.

• Suggest products to enhance stay and enjoyment
• Accurately input all data required to complete transactions
• Operate multiple computer applications accurately and effectively
• Meet and or exceed defined sales goals and targets
• Excellent listener and communicator
• Proven track record of efficient problem-solving
• Ability to successfully multitask in fast paced environment using multiple computer applications
• Proven strong sales, service and closing skills with the ability to overcome objection
• Background in the travel and trade industry
• Hospitality and Service Minded
• Sales and Service Driven
• Fluency in Spanish and/or French is a plus

Customer Service Control Agent Resume Examples & Samples

• Be in charge of approving exceptions in standard master data workflows
• Perform data quality assurance and maintenance in Customer Data Base
• Provide feedback due to local exceptions to global Stakeholders
• Maintains database/log of errors and communicate to Center
• Ensure consistently high levels of data quality
• Timely attendance of meetings/workshops with Cen/countries Stakeholders
• Insure of ease of doing business for stakeholders by constant support and needed assistance
• Be a part of the control team who are experts of all systems and tools that are part of CS platform (and the focal for My Phone, SCV, MEPC, GSCs performance and others)

Dealer Customer Service Phone Agent Resume Examples & Samples

• Provide first level support for an average of 65 inbound dealer inquiries daily on backordered parts
• Contribute to the reduction of backorder lines through the analysis of the backorder inquiry and the initiation of request to ship part from the Supplier, Plant, and Overseas
• Conduct research for problem resolution as required including but not limited to: policies and procedure interpretation, pricing, Shipping programs, invoicing, warranty, backorders, tracking, account adjustments, cancellations and returns, and reorders
• Coordinate with Purchasing and/or Pricing departments to set up and price new parts
• Understand the ordering parameters for different parts in order to provide the best option to the dealer to meet or exceed the customers' needs
• Escalate call to second level support team as required
• Flexibility with start times beginning at 7am and end times around 8pm
• 1 or more years of customer service experience

Customer Service Request Agent Resume Examples & Samples

• Undertake customer/client satisfaction checks
• Receive and process contract specific requirement by telephone and email e.g. reactive work. requests, room bookings, lost property, etc
• Be aware of the business continuity plan for the part of the business you work in
• Previous Helpdesk experience
• Maximo and Condeco room booking knowledge would be desirable
• Previous experience in an office based environment
• I.T. skills e.g. excel, word and keyboard skills
• Ability to work on own initiative as well as part of a team

Chile Customer Service Care Agent Resume Examples & Samples

• Be the single point of contact to our main customers to solve any issue related to their shipment by coordinating with internal stake-holders to find the right solutions
• Take ownership of Customer Loyalty Survey results, follow up, and take actions to continuously improve
• Respond to daily customer queries by phone/mails to ensure no customer mail or phone calls are missed or left unattended
• Actively benchmark the Company against main competitors, to ensure we are the undisputed leader in the market
• Take responsibility for understanding the wider business goals and strive to understand own role in achieving them
• Actively “Ask for More” cargo to current customers; seek to understand their business needs, and how our services can add value to them

Senior Agent Customer Service Rep Resume Examples & Samples

• Answer inbound customer calls offering solutions to agent and customer questions and taking the opportunity to educate agents and customers on products and services
• Support the relationship between Agents and policyholders
• Present new products and services to Safeco's agents and customers
• Educate agents on new and existing products & services and other available resource
• Follow up with agents to resolve open issues
• Research policy, coverage and eligibility provisions related to unique circumstances
• Perform all responsibilities to achieve individual goals on quality, time and client satisfaction results
• Identify and analyze Agent needs to ensure high customer satisfaction, growth and retention of business. Provide timely and accurate guidance and solutions to agent questions
• Responsible for Personal lines service activities requiring extensive Agent contact
• Understands and explains policy, coverage, billing and eligibility provisions related to unique circumstances
• Preparation, Training and Experience: Describe the minimum level of preparation, training, and experience, as well as any special skills, which are required to competently perform the duties of this job
• Associates degree in a business related field preferred and a minimum of 2 year as an Agent CSR or a minimum of 4 years external insurance customer service work experience is required
• Working knowledge of Personal Lines insurance products, plans and programs in a customer service environment
• Ability to review, record and organize written data from a variety of sources with no pre-established format
• Excellent oral, written, interpersonal and influencing communication skills, and the capacity to multi-task in a structured work environment, are required
• Ability to handle confidential and proprietary information is critical
• Proficiency with computers is mandatory. Knowledge and ability to use Microsoft office tools is necessary
• Must have a clear understanding of the organizations policies, standards and procedures to guide customer interactions

Group / Customer Service Reservations Agent Resume Examples & Samples

• Learn details about a variety of products and services offered and accurately relay that knowledge to our guests
• Provide excellent customer service to a variety of clientele through personalized conversations
• Ability to use different systems efficiently while entering accurate data
• Use questioning and listening skills that support effective telephone communication
• Demonstrate an ability to take direction by following an established script
• Assist conference attendees by building complete reservations offering all available essentials
• Able to adapt to ongoing coaching and feedback
• Call center, hospitality or sales experience preferred
• Data entry experience preferred
• MS Office Suite experience and knowledge required
• Property management software experience preferred: Tour Partner, RPOS, LMS
• Must be able to work on the phone for long periods of time
• Flexible schedule, exceptional time management and attention to detail
• High level of interpersonal communication and a focus on customer service skills
• The ability to multitask

Customer Service Return Agent Resume Examples & Samples

• No drug or alcohol related convictions on driving record in the last 3 years
• Must be able to speak, understand, read and write English
• Must be authoirized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
• Must be willing to work for $10.50/hour plus Monthly Incentive Pay
• Must be open to work afternoon, evening, and weekend shifts

Customer Service Interaction Agent Resume Examples & Samples

• A two-year degree in Business Administration or a related field is preferred. Equivalent work related experience will be considered
• Must be proficient in Microsoft Office products
• Must have strong background in customer support
• Zeiss is an EEO/AA/M/F/Disabled/Veteran Employee

Customer Service Associate, Licensed Agent Resume Examples & Samples

• Provide timely, accurate customer service by answering inbound calls, researching inquiries and responding to coverage, billing and policy related questions to meet service level agreements
• Advise customers by recommending and/or cross-selling available coverage's and products to inform on options to meet insurance needs
• Resolve customer issues by maintaining accurate records of grievances and complaints, answering questions and escalating calls as required to ensure customer satisfaction and effectiveness of service
• Ensure insurance policy alignment with key stakeholder needs by utilizing independent judgment to accurately place coverage based on individual clients’ risk exposure
• Build customer service knowledge by taking personal initiative for learning additional processes and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries
• Support the achievement of productivity standards by managing a high volume of incoming calls from multiple key stakeholders and processing related activities arising from incoming requests to meet business needs and achieve service level agreements
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
• Support QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives
• 1+ year relevant experience
• Customer service/operations experience; call center experience; insurance industry experience
• Principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Basic knowledge of Property & Casualty insurance products in all states, including policy and contract language
• Basic knowledge of Property & Casualty underwriting for product areas of responsibility
• Keep call logs, records, and files up-to-date and readily accessible
• Apply research and investigative techniques
• Understand customer needs and goals actively look for ways to meet them
• Encourage and build mutual trust, respect, and cooperation among team members
• Escalate issues when necessary
• Show empathy and sensitivity to the experience of others
• Positive, pleasant and supportive disposition towards co-workers and colleagues
• Complete required continuing education to maintain active Property & Casualty insurance license
• Advise customers by recommending and/or cross-selling available coverage and products to inform on options to meet insurance needs
• 1 + year relevant experience
• Bilingual (Spanish speaking strongly preferred)
• Advise customers by recommending and/or cross-selling available coverages and products to inform on options to meet insurance needs
• 1+ year of relevant experience in Customer Service; operations; call center and insurance industry experience
• Property & Casualty insurance license
• Bilingual (Spanish speaking is strongly preferred)
• Minimum of 1 year customer service experience with basic computer skills
• Must have a valid driver's license with no more than 1 moving violation within the last 3 years with no drug or alcohol related convictions on driving record in the last 3 years
• Ability to speak, understand, read and write English
• Ability to work outdoors in the elements with long periods of standing
• Authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future

Customer Service / BDC Agent Resume Examples & Samples

• Build rapport with customers to build a base of referrals to establish customer network
• Answer a high volume amount of inbound calls
• Set appointments for clients to purchase vehicles
• Contact customers to confirm appointments
• Provide information on sales incentives
• Must make outbound calls
• Excellent phone presence
• Be Able to Create and Maintain Customer Relationships
• Strong Computer & Phone Skills (ADP, Outlook, Excel)
• Prior Sales, Call Center, or BDC Experience PREFERRED
• Great Communication Skills
• Able to multi-task
• Must be able to pass pre employment screening (background and drug)

Customer Service Representative, Sales Agent Resume Examples & Samples

• Open calls according to department procedure; identify the customer’s needs; perform suggestion selling; close the sale and follow-up; demonstrate knowledge of all lines of bedding
• Provide customer service for delivery and merchandise order issues
• Initiate, participate in, and complete special projects that enhance the overall performance of the department; participate in continuous product information training
• High school diploma or general education degree (GED) required. One to three months of related experience and/or training preferred
• Ability to provide outstanding customer service to external and internal customers on a consistent basis; previous retail selling experience; well organized and detail oriented; excellent communication skills; computer navigation and keyboarding skills

Collections Customer Service Agent Resume Examples & Samples

• Utilizes experience with a variety of call center concepts, practices and procedures in achieving performance, quality and compliance results and/or standards
• Makes outbound and receives inbound calls to and from owners as directed by management
• Documents all interactions with owners in account comments to include questions and/or concerns, payment arrangement details and such
• Handles owner issues promptly, involving management as needed in order to completely resolve them, and emulate our Corporate Tenets (Stay Vacationed, We Love to Say Yes, etc.)
• Promptly escalates customer issues as needed
• Complies with all Company and departmental policies and procedures, including but not limited to Privacy, Fair Debt Collection Practices Act, Collector's Pledge, etc
• Serves as an example to the team by adhering to Department Guidelines and our Corporate Code of Conduct
• A minimum of six (6) months of experience in the Credit and Collections or Customer Service field required
• No supervisory experience required
• Advanced communication and presentation skills
• Intermediate problem solving and decision making skills
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes

Permit Agent / Customer Service Resume Examples & Samples

• Strong attention to detail and data entry skills with proven accuracy
• Excellent verbal communication and customer service skills
• Highly organized, proactive problem solving and prioritization
• Superior multi-tasking skills
• Ability to maintain a positive attitude in a fast paced environment
• PC skills required including Word, Excel, Right fax, Outlook, MapPoint, Adobe Acrobat and Internet applications
• Proven ability with tasks and/or projects to follow through to completion
• Excellent memory retention
• Initiative, information seeking, strong desire to learn and achieve
• A “can do” attitude with emphasis on customer satisfaction
• Team player within department and company
• Ability to change and adapt to new processes and procedures
• Minimum of at least one year customer service experience
• Minimum of at least one year data entry

Customer Service Care Essentials Agent Resume Examples & Samples

• Act as contact point for accounts served under Essentials services and be their advocate internally within Maersk Line
• Ensure smooth execution of the end-to-end shipment lifecycle, engaging both the customer and relevant internal stakeholders
• Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
• Manage / improve day to day process interaction with customers across different channels (case management, MyPhone/CTI). Utilize internal IT systems (CODS,MSBI) to proactively find solutions to reduce customer effort
• Commercial intelligence: engage customers in discussions about new business opportunities and competitor/market intelligence

Agent, Customer Service Resume Examples & Samples

• This job requires a minimum of one year experience in positions in the area of customer service or sales. Experience in the travel and hospitality industry preferred
• Must be able to work independently and be self-motivated
• Proficiency in the use of computer business applications with working knowledge of computerized reservations systems
• Organizational skills and the ability to handle multi-tasking and work under pressure to meet deadlines

Customer Service Export Care Agent Resume Examples & Samples

• Proactively express thoughts and ideas on personal training and development to Manager, which will enable you to perform better in you current and future job functions in company. Positively attend the training and give constructive feedback to organizer. Work out SMART action plan and carry out by deadline
• Always ask if you are in doubt – regardless how senior and experienced you are
• Follow all HR/FIN policy and guidelines as listed in employee hand book. 
• Use LMS as self learning tool. Finish all assigned courses by due date. 
• Attend and organize WIG session and update scoreboard timely. 

Customer Service Reservations Agent Resume Examples & Samples

• Phone calls answered promptly and hold times kept to a minimum and according to contract
• Passenger database maintained accurately and new entries complete and accurate
• Reservations complete and accurate, all pertinent information available
• Answer passenger calls collecting all necessary trip information for the permissible time period
• Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively
• Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate
• Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes
• Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel
• Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries
• Maintain accurate records and appropriate filing systems
• Communicate effectively with operations staff regarding scheduling or passenger issues
• Professional demeanor and appearance
• Reliable in attendance
• Team player and helpful to staff, management, and peers
• Knowledge of service area
• General knowledge of windows-based computer operating systems
• Ability to read, write and speak both English and Spanish
• Ability to communicate effectively on all levels

Seasonal Customer Service Return Agent Resume Examples & Samples

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Advise and review rental charges; and provide an accurate receipt to the customer
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue
• Inquire about service, satisfaction and document dissatisfaction
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages
• Understand the damage loss report reporting procedure
• Must have basic computer skills
• Must have a valid driver's license with no more than 1 moving violation within the last 3 years
• Must be able to work outdoors in the elements with long periods of standing
• Apart from religious observation, must be open to work afternoon, evening, and weekend shifts

Oahu Alamo Discovery Bay Waikiki Customer Service Agent Resume Examples & Samples

• Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes
• Maintains a regular and reliable level of attendance and punctuality
• Performs miscellaneous job-related duties as assigned by management
• Minimum of 1 year experience handling customer service responsibilities
• Must have a valid driver's license (No more than 3 moving violations within the last 3 years and no DWI/DWI's within the last 5 years)

Express Agent / Customer Service Rep Resume Examples & Samples

• Process car rental transactions for Express customers, and prepare and create rental agreements through use of computer system
• Greet customers, and disclose rates, terms and conditions of rental while using approved sales techniques to encourage customers to utilize incremental car rental products; obtain customer signatures when needed
• Assists customers with directions, and review and resolve rental contract and vehicle issues; process vehicle exchanges
• Instruct customers on how to update their profiles
• Enter and maintain information in location logs, as required
• Distribute keys
• Ability to manage stressful and unusual situations while maintaining good customer relations
• Good organizational skills with the ability to write clearly and concisely
• Ability to type and perform accurate data entry
• Ability to process all paper according to policies and procedures

Special Cargo Customer Service Agent Resume Examples & Samples

• Good command of both written and spoken English as well as pc skills 
• Good communication, presentation and problem solving skill 
• Take the care agent/service agent role to provide promised service 
• Can place oneself to others’ position understanding of customer’s situation and help them to solve the problem 
• Exception handling

Lynx Myers Fl-customer Service Agent Resume Examples & Samples

• Speaking in a clear and consice manner
• Active listening skills giving full attention to what other people are saying, taking time to understand the points being made, asking qustions as appropriate, and not interrupting at inappropriate times
• Service orientation - actively looking for ways to help people, and
• Writing - communicating effectively in writing as appropriate for the needs of the customer and client

Mortgage Customer Service Agent Resume Examples & Samples

• Handling incoming and outgoing calls together with written requests from customers and third parties in a fast-paced environment
• Providing a professional service using effective communication skills
• Working in a friendly team with other customer service staff striving to achieve individual and team targets whilst remaining focussed when faced with challenges

Customer Service Representative / Bdc Agent Resume Examples & Samples

• Answer all assigned customer touch points in a timely fashion
• Respond to all incoming e-mails
• Follow up with customers via a series of outgoing e-mails and phone calls
• Convert every sales opportunity to a confirmed appointment
• Record every contact you have with customers, regardless of source or type, in the CRM
• Complete 100% of your daily scheduled contact tasks
• Thoroughness and timeliness in the completion of tasks
• Communication skills – communicate effectively with others
• Time Management – ability to manage one’s own time
• Basic Computer skills
• Sales Experience - BDC experience preferred, but not required
• Physical Demands: Standing, walking over 2/3 of the time, sitting, using hands to finger, handle or feel to 2/3 of time, reaching with hands and arms to 2/3 of time, kneeling/crouching to 1/3 of time, driving vehicle 2/3 of time, talking or hearing over 2/3 of time, move, transport or place up to 1/3 of time up to 50 pounds
• Working Conditions: Moderate to loud noise, outdoor weather conditions, and considerable use of telephone, computer and other office equipment

Customer Service Agent Danish Resume Examples & Samples

• Ensure that more complex customer issues are followed up and resolved in a timely manner
• Provide technical support to customers
• Feedback recurring customer issues to Team Leader and relevant internal department

Customer Service Agent Needed Resume Examples & Samples

• Answer all customer inquiries in accordance with the Customer Service Policy standards
• Further increase customer satisfaction and business share through proactive and regular contact
• Establish customer communication preference, i.e., phone, e-mail, fax, visit
• Communicate with and ensure release of the freight from ocean/air carriers
• Notify customer / broker of arrival and charges and notify PGAs of arrival (if required)
• Provide accurate job costing forecast
• Handle and manage all customer contact at file level regarding exceptions
• Serve as a liaison between Document Processing and customer regarding all shipment details
• Assist Sales in compiling quotes by providing rates, tariffs, etc
• Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations
• Strong interpersonal skills to effectively interact with Internal and External Customers
• Good judgment skills and ability to make decisions
• High result orientation and customer focus and customer minded
• Ability to solve problems quickly and completely - think in solutions
• Team driven and good motivator
• Able to empathize with client and represent client's needs effectively to project team and management
• Flexible and able to work under pressure
• Good communication skills (open and confidential communication style)
• Organizational skills (prioritize, plan, assign, control)
• Act as a role model for Corporate Values and fully adheres to the Code of Conduct

Accounts Receivable Customer Service Agent Resume Examples & Samples

• Strong communication skills, courteous and professional manner; use of proper grammar
• Ability to maintain composure under stressful and/or possibly complex situations
• Ability to operate various office equipment such as personal computer, calculator, copier, facsimile machine, and telephone system
• High School education or equivalent required
• Ability to provide friendly, efficient customer service
• Ability to prioritize work and meet deadlines
• Ability to resolve calls without escalation

Customer Service Agent Norwegian Resume Examples & Samples

• Technical and Product Training
• Being part of our TomTom brand – you will work as a TomTom direct employee
• Regular (office) working hours (Monday-Friday) from 9:00 to 17:30

Related Job Titles

Customer Service Agent Resume Samples

A Customer Service Agent greets customers warmly, ascertains and resolves customer’s problem through email, chat, phone or social media, assists the customers in placing or canceling orders, verifies the account details of customers, assists during refunds, exchanges or defects and also takes care of billing and other customer queries . The other job duties that are discharged by the customer service agents are compiling reports, handle changes in renewals or policies, reminding the customers of due dates and payment dates and informing about discounts and promotions on behalf of the company.

Individuals seeking for this job post should highlight in their customer service agent Resume sample major skill like patience, courtesy, problem-solving skill, computer literacy, strong communication ability, and conversational etiquette. No formal education is required for this post, but a high school diploma or a Degree in communication is highly preferable.

• Resume Samples
• Customer Service
• Customer Service Agent

Customer Service Agent I Resume

Summary : Dedicated Customer Service Agent who provides exceptional customer care with 10 years of professional service and leadership experience. Strong time management skills with special attention to safety standards. Very effective in motivating others to reach their optimum potential.

Skills : Microsoft Excel, Basic Concepts Of IT, Word Processing, Spreadsheets, Databases, Presentation And Drawing, International Network Services, Python, Delphi/Lazarus And SQL Programming Languages.

Description :

• Adeptly handled multiple diverse customer services and administrative tasks including welcome and check in passengers, processing ticketing, allocating proper seating arrangements, distributing boarding passes, and tagging luggage for accurate and efficient transport.
• Educate passengers on luggage size restrictions and diplomatically but effectively enforcing collection of excess weight charges when necessary.
• Complete and organize documentation for cargo to be uplifted onto aircraft.
• Execute cargo warehouse checks and reconciliations with accuracy. Investigate and track information on missing luggage and misappropriated cargo.
• Enhanced passengers travel experiences by fielding passenger inquiries about flight departures and arrivals.
• Research promotions and deals to assist passengers in finding and completing economical bookings on regional and domestic routes.
• Usher business class passengers into airline lounges, serving snacks, helping customers with menu selections, assisting with flight details on disrupted flights and customizing requests.
• Troubleshoot complaints and answering inquiries with accurate information in a timely and empathetic manner.

Summary : 10 years experience of Customer Service Agent skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.

Skills : HIPPA, Customer Service, Communications, Technical Support, Organizational, Problem Resolution, Relationship Building, Leadership Development, and Strong Work Ethic.

• Respond in a timely and accurate manner to routine customer service calls, ensuring that residential and commercial service issues and concerns are treated in a respectful and professional manner.
• Effectively respond to routine issues regarding general residential and commercial service matters, which may involve outbound calls and other communications to resolve simple issues including, billing questions, service inquiries or cancellations, residential price increases and equipment issues.
• Log information about customer service interactions into systems; update in a timely and accurate manner so that associates are able to track service inquiries and resolution.
• Serves as a primary customer advocate in solving escalated customer service issues by coordinating and ensuring issue resolution with the local management team.
• Effectively responds to customer requests including, but not limited to, service changes and issues with billing and equipment.
• Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers.
• Logs and records information about customer support interactions by inputting information into company systems and updating information in a timely and accurate manner.
• Assist management with developing action plans to resolve issues and build effective processes.

Customer Service Agent Resume

Headline : 7 years of experience as a Customer Service Agent is seeking a challenging position that utilizes my skills, background, and training that offers career development and satisfies my desire for growth.

Skills : Customer Service, CSR, Call Center, Customer Care, MS Office, Retail Management, Documenting, Problem Solving, Strong Communication and ADP Payroll.

• Accurately documented, researched and resolved customer service issues.
• Identified chronic customer issues by creating and maintaining a customer complaint log.
• Addressed and resolved customer product complaints empathetically and professionally.
• Gathered and verified all required customer information for tracking purposes.
• Referred unresolved customer grievances to designated departments for further investigation.
• Acted professionally and patiently when addressing negative customer feedback.
• Effectively managed a high-volume of inbound and outbound customer calls.
• Answered a constant flow of customer calls with up to 30+ calls in queue per minute.
• Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Headline : 5+ years of experience as a Customer Service Agent is now looking to pursue a professional career that allows the opportunity for advancement, to utilize and strengthen the skills that enable me to enrich and positively impact the company's growth.

Skills : Critical Thinking and Creative Problem Solving, Oral, Writing and Interpersonal Communication, Organize and Evaluate Information from Multiple Sources, Call Center, Customer Service.

• Answering and resolving customer service inquiries as well as working on non-technical claims and adjustments.
• Answers incoming calls relating to inquiries regarding, but not limited to insurance benefits, claim status, provider information, and eligibility information in a professional, courteous manner.
• Determining what inquiries are to be forwarded and transferred for more detailed research and assistance.
• Performing routine calls related to adjustments as needed to alleviate the need to transfer requests.
• Initiating directory; id card; EOB copy requests; and claim form requests, also refund requests when a refund due is identified during regular client services duties.
• Monitoring client services, general mailbox and returns any calls as assigned by the client services manager or supervisor.
• Providing resolution and follow-up for routine returned information requests.
• Performing essential duties and serves as the back-up for client services agents as needed.

Customer Service Agent II Resume

Summary : Highly motivated experienced working in a fast-paced environment. Over 18 years of business office and Customer Service experience, proactive team-player with the ability to obtain goals and meet deadlines. Achievements include Employee of the Month awards, meeting promotional bonuses by reaching high quotas and enhancing office operations by effectively resolving multiple issues.

Skills : Data Entry, Sales, Sales Support, Telephone, Customer Service, Direct Marketing, Insurance, Leadership, Marketing, Meeting Facilitation, Microsoft Word, Travel Arrangements, Team Building, Conflict Resolution, Comprehend/Complete Legal Documents, Superb Interpersonal, and Communication.

• Meetings and follow-up communications: received and processed incoming phone calls from customer or client base.
• Recorded details of the customer transactions, interactions, inquiries, complaints, and comments, prioritized data entry daily to ensure customers needs were met and ensured that appropriate.
• Built relationships, created loyalty and referrals resolved customer service or billing complaints by refunding money, adjusting bills and offering credit.
• Communicated with a clear, distinct voice, maintaining effective working relationships with customers, sales personnel, and internal departments.
• Provided sales support, maintained a positive and professional phone demeanor.
• Reviewed billing issues offering suitable alternatives to provide warm customer satisfaction.
• Thorough technical support for a variety of cellular products with Verizon wireless customers having senior advisor role. Global technical support for customer traveling outside the united states making sure cellular products proper506 n.

Objective : Working as a Customer Service Agent with 4+ years of experience is seeking to obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve my career goals.

Skills : Microsoft Word, Excel, And PowerPoint Proficient With HRC, Team Coach, Award, TeleTracking, Team Flow, Meditech American Heart Association, CPR Certified.

• Maintaining the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment.
• Receiving and dispatch calls/e-mails regarding service and supply requests for copiers, printers, fax machines and mailing products.
• Document maintenance of information in all logs and reports with a keen attention to detail.
• Following up and escalate on service and supply requests on an ongoing basis.
• Daily interaction with customers, service technicians, dispatchers, managers, and parts analysts.
• Assisting administration and billing department teams when need backup support.
• Processing and approving invoices for service and supply sales and purchase orders.
• Participating in cross-training activities with other members of the NOVITEX print operations team.

Customer Service Agent / Sales Resume

Objective : Working as a Customer Service Agent with 1+ year of experience is seeking to obtain a position as customer service representative, where my customer relations and experience can be fully utilized to improve customer satisfaction and promote the company brand name.

Skills : Management, Critical Thinking, Multi-tasking, Strong Customer Service And Sales Proficient In Microsoft Office Suite, Zendesk, Salesforce.com, Join.me, Lion Desk CRM Proficient On Current Windows And Mac Operating Systems.

• The first point of customer contact for general inquiries like pricing, products, scheduling etc.
• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
• Provide friendly customer service to 100+ customers in a fast pace environment.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.
• Contributed to an 8% sales increase in 2004 by improving lead-generation and sales-tracking techniques.
• Recognized as "#1 customer service rep" (out of 20 reps in division). Ranking was based on accuracy, customer service, duration of calls and availability.
• Provide update or new product information to customers and thoroughly explaining the quality and care of merchandise.

Objective : 4 years of experience as a Customer Service Agent is looking to obtain a position where I can utilize my leadership, customer service, and analytical skills. Goal-oriented and dedicated to high levels of customer satisfaction and meeting aggressive business goals.

Skills : Customer Service, Call Center, CSR, Customer Care, Computers, Inventory Management, Typing, Shipping and Receiving.

• Responsible for handling calls within a high volume call center from new existing customers regarding a variety of requests using knowledge of products services as well as great customer service skills.
• Created documents handled inbound calls regarding various policies for Allstate insurance company from clients state officials.
• Handled payments on policies, reinstatement of policies as well as an explanation of billing inquiries.
• Responsible for troubleshooting contract clients disputes, settlements related to payment plans, supply chain fulfillment and closed agreements.
• Utilize multiple systems simultaneously to ensure speed, accuracy a smooth transition of sale, customer questions and end resolution to be met.
• Recognized for demonstrating excellent customer service by management customers.
• Provided members coverage analysis and directed them through online features access for future account reference.

Objective : Detail oriented customer service professional with 4 years of experience in client account retention and custom fit solutions. Capable of selling additional services by recognizing opportunities to up-sell and upgrade accounts.

Skills : Customer Service, CSR, Call Center, Bilingual, Customer Care, HIPPA, Sales, Data Entry, MS Office, Retail Management, Inventory Management.

• Responsible for providing excellent customer service and solutions through telephone and e-mail for 10+ e-commerce brands.
• Works closely with internal departments to provide a quality customer experience.
• Ensure online payments/returns/refunds are captured and processed successfully through Magento and orchard e-commerce platforms.
• Notates customer accounts accordingly with as many details a possible for internal customer follow up purposes.
• Reported and documented revenue impacting issues to internal tech teams to resolve.
• Proficient in moxie email, orchard platform, Magento platform, outlook, and Avaya.
• Provide thorough phone support and resolutions for customers with technical issues with their Apple products.
• Maintain professionalism and patience in face of difficult customer situations.
• Assist in mentoring and nesting new employees hired for similar customer service roles.

Objective : 2+ years experienced Customer Service Agent is looking to obtain a challenging and rewarding position that will provide positive growth, utilizing my extensive skills and experience.

Skills : Retail Management, Retail Merchandising, High Touch Retail Sales, Customer Service, Retail Inventory, Leadership, MS Office, CRM.

• Working as a Customer Service Agent for United at their ticket counter and gates. 
• Assisted individuals in changing/updating existing reservations, processing payments, and flight check-in.
• Worked below wing with the ramp service to ensure all baggage, cargo, freight, and company materials are effectively loaded and unloaded from the aircraft.
• Collecting ticket payment in cash, credit cards, checks, coupons, and travel vouchers.
• Following up the call with of the client with clerical duties as well as liaising with other departments.
• Manages the boarding process for passengers, including making clear, informative announcements.
• Greeting over 300 passengers daily, providing assistance for checking in for flights.
• Offers additional help with rebooking and general travel information.

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Agent, Customer Service Resume Sample

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Work Experience

• Open calls according to department procedure; identify the customer’s needs; perform suggestion selling; close the sale and follow-up; demonstrate knowledge of all lines of bedding
• Possess an acceptable driving record and valid driver’s license in state of residence
• Rewrite or generate new policies
• Knowledge of department processes and procedures
• Support QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by solic
• Previous customer service experience for 2-4 years is preferable
• Incoming Call Coordination
• Be an internal role model by representing the voice of the customer across all functions while protecting Company’s interests
• Act proactively during decision making and problem solving to ensure second to none customer experience
• Work closely to our customer service shared service center - back office - team to ensure we deliver a superior customer experience
• Strong ability to develop customer relationships and winning customer propositions
• Strong communication, persuasion, negotiation and influencing skills
• Proactive approach to problem solving and correct priority setting
• Excellent English communication skills with both, fluent in written & spoken
• Ensure insurance policy alignment with key stakeholder needs by utilizing independent judgment to accurately place coverage based on individual clients’ risk exposure
• Inquire about service, satisfaction, and document feedback
• Working with GSC team to fulfil customer’s requirement. 
• Manage customer’s expectation with skilful communication step 
• Pick up IPCC within 30seconds and handle customer’s request with professional service and helpful manner. 
• Take ownership to coordinate with other functions proactively to solve the problems instead of waiting and inaction. Keep every involved desk in the same page to ensure efficiency
• Understand customer’s business and needs / requirements through close communication with both sales and customer, consistently improve cooperation and process to mutual benefit for customer and company 
• Show empathy and offer alternative solution when saying ‘no’ to customer. Control the risk by considering all situation or expertise consultant and fully communicate with the customer. 
• Evaluate waiver request in line with company policy/ commercial character. Escalate to correct desk with suggested waiver amount in connection with authority matrix. 
• Greets and answers customer questions and provides assistance based on each customer’s needs and requests
• Gives out business and/or customer comment cards to ensure customer loyalty and location’s pledge to customer service

Professional Skills

• Excellent typing skills – speed and accuracy & computer literacy
• Demonstrated interest in enhancing knowledge and continuous improvement; seeks opportunities to learn and grow
• Adapt and be flexible in a high volume, fast paced call center environment; multi-task and handle competing priorities
• Respond promptly and effectively to incoming customer calls, chats and emails
• Good and timely decision making skill
• Providing personalized customer service by responding to the needs of the customers
• Working knowledge of relevant systems and tools, including carrier management systems

How to write Agent, Customer Service Resume

Agent, Customer Service role is responsible for english, training, retail, credit, security, compensation, shipping, reporting, research, insurance. To write great resume for agent, customer service job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Agent, Customer Service Resume

The section contact information is important in your agent, customer service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Agent, Customer Service Resume

The section work experience is an essential part of your agent, customer service resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous agent, customer service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular agent, customer service position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Agent, Customer Service resume experience can include:

• Excellent verbal and written Danish and English
• Uses knowledge and experience and takes actions beyond normal expectation when required
• Shares experience and seeks advice from team about customer issues
• Challenges the business to ensure that customer related issues and problems take priority
• Organize and prioritize work process based on order of importance to meet department standards
• Working knowledge of FHA, VA, FHLMC, FNMA and conventional loan servicing

Education on an Agent, Customer Service Resume

Make sure to make education a priority on your agent, customer service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your agent, customer service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Agent, Customer Service Resume

When listing skills on your agent, customer service resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical agent, customer service skills:

• Can establish solid customer relationship and strong communicator across different levels of the organization (internal and external)
• Effectively communicates to strengthen Interserve’s relationship with the customer
• Customer service/operations experience in a call center environment within an insurance organization
• Active/valid Property & Casualty Arizona insurance license
• Show empathy and sensitivity to the experience of others, particularly customers
• Active/valid Property & Casualty insurance license

List of Typical Experience For an Agent, Customer Service Resume

Experience for customer service associate, licensed agent resume.

• Good end-to-end business knowledge
• Previous customer service experience for 2-4 years
• Process all related activities arising out of incoming/outgoing calls, faxes, mail, & email
• Listens to and talks to others to break down barriers and finds ways to resolve conflict
• Computer literate, particularly in MS Office and/or service request software Knowledge of FM and associated software packages an advantage

Experience For Customer Service Agent Needed Resume

• To contribute to building an effective and cohesive team by taking ownership for own performance, maintaining a positive attitude at all times, meeting attendance requirements and being flexible to meet business requirements as the need arises
• We are looking for someone who remains calm under pressure, commands respect, has the confidence of their colleagues and can communicate effectively at all levels
• Review risks and re-markets target lists based on agency’s cross sale, retention and E & O campaigns
• Cross sale of additional policies, upgrades and endorsements
• Maintain professional relationships with internal and external customers
• California Property & Casualty Insurance License

Experience For Customer Service Reservations Agent Resume

• Knowledge of property insurance in all states with multiple carriers
• Provide friendly customer service and resolve customer issues
• Punctual, dependable, self-motivated, able to take direction or work independently
• Maintain accurate reports & other records
• Fast learner, ability to multi task
• Assist to deliver the strategy to facilitate ease of doing business by allowing customer facing roles to focus on customer contact, relationship building and upselling

Experience For Senior Agent Customer Service Rep Resume

• Be a part of the control team who are experts of all systems and tools that are part of CS platform (including but not limited to GCSS, CXED, MEPC,SAP etc)
• In cases of service disruption or changes ensures proactive identification of proper contingency and follows up that all related systems updates while keeping teams always in the loop
• Be the focal for My Phone, SCV, MEPC, GSCs performance and others
• Displays a positive attitude to challenges that the team face
• Order to Cash, the position is the primary point of contact for Retail, Commercial & Industrial (C&I), Lubricant and StarCard accounts and customers of Chevron Thailand
• StarCard and StarCash Support. Responsible for the set-up, maintenance and update of Chevron Thailand StarCard customer account and card data information. Handles StarCard Online (SCOL), answer queries, complaints and provides general support to all Starcard online users

Experience For Seasonal Customer Service Return Agent Resume

• Responsible for resolving simple and complex customer complaints received against CSC or other departments, service station staffs, products/services or facilities, sales promotion and social media complaints
• Help effectively manage our workload while in transition to the new fuel orderining and fleet card system
• Work absorbed for BC’s productivity and growth project for outbound calls, card delivery, debt collection and others as needed
• Good communication skills in both Thai and English (speaking, listening, writing and reading) with TOEIC test score at 600 and above. Ability to deal with and work with Non-Thais in the international environment e.g. the international meeting participation, presentation in English
• Experience in a customer service/operations, call center environment
• Enthusiastic about selling

Experience For Group / Customer Service Reservations Agent Resume

• Result and service mind focus
• Computer literacy e.g. Ms. Office programs and IT system related to order/card receive and management
• Work in shifts, week day and week-end
• ·Keep call logs, records, and files up-to-date and readily accessible
• Computer literate, particularly in MS Office and/or service request software Knowledge of FM
• Extended Parental Leave

List of Typical Skills For an Agent, Customer Service Resume

Skills for customer service associate, licensed agent resume.

• Executing E2E operational follow up of all bookings import and export, detecting deviations to transport plan addressing until back on new plan
• Training and development opportunities, and continuing education to maintain active Property & Casualty insurance licenses are provided
• Working knowledge of PC, spreadsheet and word processing software
• Underwriting knowledge for homeowners, dwelling fire, earthquake, flood, condo, renters, windstorm, schedules, & umbrellas
• Typing speed of 30 WPM or higher
• Troubleshooting and assistance of technical issues
• Providing professional purchase advice

Skills For Customer Service Agent Needed Resume

• Ensuring the highest level of customer satisfaction through all customer interactions
• Working knowledge of escrow analysis techniques and mortgage loan documentation procedures
• Understand customer needs and goals actively look for ways to meet them including re-writing of existing policies or coverage
• Basic knowledge of Property & Casualty insurance products and underwriting in all states, including policy and contract language
• Intermediate working knowledge of relevant systems and tools, including carrier management systems
• Intermediate knowledge of Property & Casualty insurance products and underwriting in all states, including policy and contract language
• Actively participates and has a positive attitude in team meetings, always supplying a suggested solution when raising an issue / problem

Skills For Customer Service Reservations Agent Resume

• Responsible for accurately placing coverage based on products designed to fit the individual clients risk exposure, using independent judgment
• Knowledge of agency management and rating systems including company interface systems
• Strong communication skills, courteous and professional manner; use of proper grammar.Ability to maintain composure under stressful and/or possibly complex situations
• Follow up with the appropriate parties until resolution, to ensure accurate and timely processing of payments
• Process payments received according to established company standards

Skills For Senior Agent Customer Service Rep Resume

• Proactively develop customer relationships by maintaining contact at an appropriate level
• Flexible approach to working in a dynamic and often hectic environment, able to multitask
• To resolve queries and complaints, by applying a first call resolution plan to each call
• To create accurate data records containing all relevant information to enable requests to be resolved to time and standard required
• Listen attentively, identifying important information and capture that data accurately
• Problem solving and flexibility
• Handles account rounding efforts
• Reviews underwriting memos, inspection reports and advance non-renewal notices
• Retain customer accounts via rewrite of existing policies to other insurance markets

Skills For Seasonal Customer Service Return Agent Resume

• Arrange and research payments leading to a policy reinstatement
• Assists control team manager who acts as focal for EME cluster and LOC MLOS and give feedback on feeder forecasting and contingency verifications
• Intimate knowledge of local data requirements, including language and process differences
• Own customer issues
• Navigate multiple computer applications and work from a dual monitor setup
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Skills For Group / Customer Service Reservations Agent Resume

• Regularly required to talk, hear, and use hands to finger, handle, and feel; frequently required to stand, walk, and sit; occasionally required to reach with hands and arms, and move up to 10 pounds; requires close vision, and color vision
• Competitive compensation as well as customizable benefits packages are available
• On Site Fitness Facility in South Portland location
• Short- and Long-Term Disability Programs
• Employee Referral Award Program

Skills For Permit Agent / Customer Service Resume

• Professional support for the TomTom devices to our consumers
• Communicate information in a clear, well-organized, and professional manner – and escalate issues as/when necessary
• Encourage and build mutual trust, respect, and cooperation among team members – support diversity and inclusion across the organization
• Follow established guidelines to focus on details and complete tasks accurately and thoroughly
• Professional, polished, positive, and supportive demeanor
• Make outbound telephone calls and communicate with clients to resolve payment discrepancies efficiently
• Data entry of applications and renewal requests received by mail

Skills For Customer Service / BDC Agent Resume

• Possibilities to further develop your career within Customer Care and other TomTom Businesses and Production Units
• Financial bonuses related to your performance
• Data entry of renewal requests received by mail
• Communicate with appropriate parties to obtain required information to resolve issues efficiently
• By facilitating the delivery of effective customer service through developing knowledge of department processes and procedures, engaging with policyholders, agents, mortgage companies and other customers as needed, and resolving inquiries to achieve established quality and productivity standards
• Competitive, non-commission based compensation as well as customizable benefits packages are available
• Reviews all charges at the time of vehicle return to ensure customer’s complete satisfaction
• Full eligibility to work in Malta

Skills For Customer Service Representative / Bdc Agent Resume

• Maintain appearance of exit booths, counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service
• Meet defined department goals and activity metrics including AHT, QA, and Contribution
• Basic knowledge of call center operations or retail sales/service environment
• Excellent verbal communication skills; effectively and courteously providing customer information, resolving issues, and gaining information by asking appropriate questions
• Can place oneself to others’ position understanding of customer’s situation and help them to solve the problem 
• Multi-task and work independently on a high paced environment
• Result oriented and able to deliver best in class service delivery
• To enhance the customers’ perception of the Interserve brand by exceeding their expectations and delivering solutions in a customer focused and timely manner
• Understands the customers underlying issues and takes positive action to resolve

Skills For Collections Customer Service Agent Resume

• Ensures that communication (spoken and written) is actuate and informative
• Ensures that implications of any recommendations are clearly communicated and understood
• Keeps other team members informed and shares knowledge and expertise
• Actively offer support to team members
• Identifies ways to make improvements for the team
• Responds positively to and acts on customer feedback
• Able to resolve difficult and complex customer issues and complaints

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