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Lesson 1 EFFECTIVE COMMUNICATION SKILLS

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Kusemererwa Emmanuel

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OER Interpersonal Communication Textbook. Originally published as: Communication in the Real World: An Introduction to Communication Studies. Remixed by Jason Stone, August, 2017. This work is CC, BY, SA, NC. In other words, Creative Commons, by attribution, Share and share alike, non-commercial derivatives and remixes are permitted and encouraged.

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This Syllabus is a collection of different chapters from different books in English. The choice of chapters was based on my ten years of experience as one of the delegates of the Democratic Republic of the Congo in the United States and as the candidate in a postdoctoral program in Education and Management. This syllabus will give students from University Simon Kimbangu in Bukavu, who are majoring in International Relations and Political Science, instruction on how to learn English as a second Language and will provide learning about the importance and effects of communication and diplomatically words use in English.

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Communication for development is a broad cognitive field of enormous international, national and regional interest attracting attention as a special field of study by students and researchers across disciplines. All those involved in the analysis and application of communication for development - or what can broadly be termed ―development communication‖ - would probably agree that in essence development communication is the sharing of knowledge aimed at reaching a consensus for action that takes into account the interests, needs and capacities of all concerned. It is thus a social process. Communication media are important tools in achieving this process but their use is not an aim in itself—interpersonal communication too must play a fundamental role.

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Communication skills.

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Effective communication.

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Effective communication skills are a critical aspect in your career and personal lives. In today's flexible working model where employees work from home and the office, it is even more important to understand the communication process so that we can enhance the effectiveness of our messages to our supervisors, colleagues, external stakeholders, and including friends and relatives.

In the business environment, it is essential that we use a variety of communication techniques to both understand and be understood. However, messages are often distorted or misunderstood. The distortion of the message can happen at any of the stages in the communication process.

In this Effective Communication PPT training presentation, you will learn the key concept and principles of effective communication, understand the communication process and the key stages, learn how to practice active listening and other useful communication techniques, and finally make use of a simple 7-step process to ensure effective communication. The guidelines or practices presented are used by consultants in the top tier consulting firms.

Learning Objectives

1. Acquire knowledge on the key concept and principles of communication. 2. Describe the communication process and the elements. 3. Learn practical tips and approaches to enhance communication.

1. Key Concept & Principles of Communication

2. Communication Process & Key Elements

3. How to be a Good Communicator?

4. Active Listening Skills

5. Non-verbal Communication Skills

6. Giving & Receiving Feedback

7. Managing Conflict

8. 7 Steps to Effective Communication

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ORAL COMMUNICATION

Jul 17, 2014

2.71k likes | 6.81k Views

ORAL COMMUNICATION. Prepared Speaking. Not everyone is a born speaker, but everyone has the ability to develop effective oral communication skills. The ability to speak in public is a life skill that can and should be developed.

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• prepared speech
• positive attitude
• smaller building blocks
• effective speaker
• oral communication skills

Presentation Transcript

ORAL COMMUNICATION Prepared Speaking

Not everyone is a born speaker, but everyone has the ability to develop effective oral communication skills. • The ability to speak in public is a life skill that can and should be developed. • Sincerity, a natural approach and a pleasing tone of voice will endear you to your audience.

Makes listeners feel needed, wanted and appreciated. • Has the power to keep the listener’s attention , to make the listener think and to sway the listener’s opinion. • Believes in himself and this gives others the confidence to believe in him/her. • Uses an holistic (rounded) approach of mind, heart and body. • Embraces Public Speaking with a positive attitude. An effective speaker

The most important aspect of speech making is sincerity. Be yourself! • Poised and relaxed stance = look confident and listeners feel comfortable. • Moderate your pace and avoid racing through your speech. • Crisp articulation and projection are essential. • Facial and vocal inflections enhance interest. • Modulate your voice effectively with regard to volume, pitch, pace, pause and inflection. Presentation

Controlling mechanisms allowing the speaker to hold the audience’s attention. • Achieve contact between listener and speaker. • Time to think. • Time for listener to absorb. • Allows speaker to change direction in his or her thinking. • PAUSE = VOLUME, PITCH, PACE, INFLECTION. PAUSE

Eye contact is not quick, but a meaningful glance. • Body language = your body should be in tune with the message that you are delivering. • Avoid distracting movements. • Use gestures to stress a point, but do not overdo it. Audience Contact

Reduce speech to key words. • Number • Comfortable level – not too high or too low. • Natural – should not obstruct the flow of the speech. • REMEMBER: It is public speaking, NOT public reading! Cue cards

THE PREPARED SPEECH

Persuade • Inform • Entertain Different purposes

Careful planning, structuring, editing and re-editing will ensure a successful speech. • Brainstorm and plan ideas using a mind map, flow chart etc. • Content should suite audience and the level of language should be appropriate. • When researching a topic, avoid regurgitating chunks from the internet. Preparation

Introduction = gripping and should immediately hold the audience’s attention. E.g. quotation, rhetorical question or contentious statement. • Body= should develop logically – facts, opinions, statements, use humour appropriately. • Conclusion = should linger and provide the listener food for thought – restate your position and summarise the main points. Construction

Analyse your topic by looking at the key words of the instructions. • E.g. Write a speech of 2 – 3 minutes on the event which changed the world in your opinion. 1. TOPIC

EVENT • CHANGED THE WORLD • YOUR OPINION • There are various interpretations of this topic. • Name a few. How do you interpret the topic?

List or use a mind map to identify all the aspects that need to be researched. • E.g. Information on the nature of the event; i.e. dates, specifics, historical figures, the functioning of society before, during and after the event etc. • That way you are aware of ALL the aspects that need to be covered in your speech. Analysing the topic

Google is not the only resource available. • Use other sources as well. • Use your analysis of the topic to find information on each aspect. 2. RESEARCH

Remember: Regard your speech as a holistic piece, but also as a holistic entity comprised of smaller building blocks. • Decide how many arguments/paragraphs/building blocks your speech must contain, depending on the length of the speech. • Critically review the arguments/paragraphs/building blocks which will most effectively support your conviction (main point). • Each argument/paragraph/building block must focus on one theme/topic/aspect. 3. WRITE

Write your arguments/paragraphs/building blocks i.e. THE BODY! • THEN write your introduction and conclusion. • The conclusion CONCLUDES what you have spoken about in your body, it brings everything together. Restate what you have discussed in your body and focus on the main point of your speech. • The introduction must captivate the audience, use some techniques mentioned earlier. However, do not use an introduction which does not connect with the main topic of your speech. Mention what the rest of your speech will contain. … 3. WRITE (First Draft)

Edit your speech. • Not only spelling errors or grammar mistakes, BUT enrich your speech with various “wordsmith TOOLS”. • ADJECTIVES, ADVERBS, FIGURES OF SPEECH, MIND PICTURES, ETC. • Connect your ideas (paragraphs or sentences) using LOGICAL CONNECTORS. • HOWEVER, FIRSTLY, SECONDLY, FINALLY, FURTHERMORE, IN CONCLUSION, ETC. … 3. WRITE (Editing)

… 3. WRITE YOUR FINAL PRODUCT!!!AND THEN4. PRESENT

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More From Forbes

20 strategies for introverts to improve their presentation skills.

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Working in business development requires a high level of personal interaction, which can be challenging for people who are naturally introverted. Along with one-on-one meetings, business development leaders often make presentations, a medium where it can be more difficult to create connections with audience members.

Below, 20 members of Forbes Business Development Council share their advice on how introverts can improve their presentation skills. By making time to prepare, utilizing visual aids and leaning into their natural strengths, introverts can showcase their knowledge and make a lasting impression on their audience.

1. Practice Your Presentation

Introverted biz dev leaders can enhance presentation skills by practicing in low-pressure settings, focusing on their strengths and preparing thoroughly. They can also utilize storytelling and active listening to engage audiences, build rapport and make meaningful connections, ultimately driving better results for their bottom line. - Dr. Saju Skaria , Digitech Services

2. Focus On Building Connections

“Supercommunicators,” as introduced by Charles Duhigg, prioritize connection over mere extroversion or polished presentation skills. They excel at building rapport, demonstrating genuine care and asking insightful questions. To enhance your presentation skills, focus on your audience’s interests and find meaningful ways to connect. - Quyen Pham , Releady

3. Showcase Your Passion

Introverted leaders can significantly improve their presentation skills by harnessing their emotional qualities. They should focus on the passion behind their ideas and connect emotionally with the audience. Visualizing success and truly believing in their perspective can turn nervous energy into the most amazing presentations, making genuine connections with their teams. - Jacob Collins , Collins Ecom

Amazon Prime Video’s Best New Show Arrives With A Perfect 100% Critic Score

Apple s iphone 16 pro design revealed in new leak, charlotte shooting 4 officers killed while serving warrant, 4. be prepared by planning ahead.

Here are some strategies through which introverted biz dev leaders can improve their presentation skills: 1. Prepare and practice; 2. Focus on strengths; 3. Utilize visual aids; 4. Engage the audience; 5. Practice active listening; 6. Build authentic connections; 7. Seek feedback and continuous improvement and 8. Leverage technology. - Nandhakumar Purushothaman , Mphasis Limited

5. Be Genuine To Connect With Your Audience

I am an introvert, and a piece of advice that stayed with me was to remember that I was an expert on the topic that I was speaking on. Take a deep breath and look at the experience and expertise that you bring to the table. You are of value. If the topic is interesting to you, then it's likely it will be for others. Be yourself; people connect with those who are genuine. - Sheila Halvorson , Harvest Revenue Group LLC

Forbes Business Development Council is an invitation-only community for sales and biz dev executives. Do I qualify?

6. Draw On Your Personal Experiences

If you are a business development professional and consider yourself an introvert, consider yourself lucky. Your strengths have already overshadowed your perceived weakness in your journey to becoming a professional. Harness your inner introvert power and use it for good. Create presentations that include personal experiences that will resonate with the people you are looking to connect with. - Jason Holden , Akkerman

7. Use Technology To Practice

Introverts may not want to practice presentations in front of their peers or managers. Instead, they can use technology to practice speaking and presentations in a self-paced, bite-size manner. Several AI-powered enablement platforms allow leaders to practice talking points, record themselves and receive AI-generated feedback on their tone, word choice, message delivery and more. - Hayden Stafford , Seismic

8. Focus On Your Strengths

For introverts, preparation is key to success. They have to prepare, prepare, prepare and leverage their inner strengths. So, if someone is passionate about what they do but is introverted, they should focus their presentation on the areas that make that passion come alive. By leaning into those strengths, introverts become more confident and can more easily articulate their ideas. - Wayne Elsey , The Funds2Orgs Group

9. Discover Your Communication Style

Introverted business development leaders can improve their presentation skills by tapping into insights provided by "Human Design" and aligning with one's natural energy patterns. For example, "Projectors" excel when they wait for invitations to share their insights, while "Reflectors" benefit from allowing themselves time to process information, which helps them make more meaningful connections. - Bryce Welker , The CPA Exam Guy

10. Find Opportunities To Hear Feedback

By appraising the total skills to deduce the biz dev resource requirements, diverse team members can enhance team presentation skills. Daily standup for the progress check would be helpful for the introverted leaders because the diverse characters from the team members will create ideas and take charge of the roles in each step to help the biz dev leaders improve their pitch. - Gyehyon Andrea Jo , MVLASF

11. Reduce Presentation Pressure With Small Groups

Introverted leaders should focus on one-on-one or small group interactions, where they're likely to feel more comfortable and can make deeper connections. These settings can be more conducive to building the trust and relationships essential for business development success. Utilizing visual aids and technology can also help by diverting some attention away from the speaker. - Saurabh Choudhuri , SAP

12. Lean On Your Listening Skills

Play to your strengths—thoughtful insights, grounding energy, focused approach and good listening skills. As an introverted leader, you can listen for what's being said (and more importantly, what is not being said) in client and business meetings to drive growth for clients. Introverted biz dev leaders then collaborate effectively to solve client pain points. This creates a win-win situation. - Archana Rao , Innova Solutions

13. Apply Storytelling Techniques

Leveraging deep industry insights, introverted biz dev leaders can hone their presentation skills by focusing on clarity, storytelling and data visualization. Personalizing interactions, even in large settings, fosters stronger connections. By mastering these techniques, they can significantly enhance their impact, driving tangible improvements in their organization's bottom line. - Rahul Saluja , Cyient

14. Stay Focused On Your Audience

Excellent presentations require the presenter to focus on the needs of the recipient, not just the needs of the presenter. Be prepared and rehearse your presentation extensively. During the presentation, manage your anxiety by breathing deeply and building rapport with the audience. - Julie Thomas , ValueSelling Associates

15. Ask Questions For Audience Engagement

Active listening is key. Even when you're presenting to a room full of people, communication is two-way, so listening intently to your audience by asking them thoughtful questions is a tremendous way to foster engagement. This also makes the presentation more of a discussion and could help the introverted leader feel more comfortable and at ease. - Ben Elder , Simpplr

16. Solicit Feedback To Find Ways To Improve

Introverted biz dev leaders can boost presentation skills by thoroughly preparing, leveraging strengths like listening, practicing in smaller groups, using visual aids for engaging storytelling and seeking constructive feedback for continuous improvement. These steps enhance connection and impact. - Tina Gada , Vanguard Group

17. Integrate Visual Aids For Impact

In my experience, introverted leaders are deep thinkers and can be dynamic, thought-provoking presenters. What makes them successful is preparing thoroughly, practicing, using visual aids, engaging the audience and seeking networking opportunities. These strategies help build confidence, deliver compelling presentations and foster meaningful connections to their audience. - Scotty Elliott , AmeriLife

18. Have Confidence In Your Expertise

Focus on the fact that this is not a personal situation, and your main goal is to share your know-how or experience with others. Remember what your skill set is and the added value you bring. Your presentation should not be focused on you and your ego, but on the knowledge you bring to the business world. If you realize the value you bring to others, your introverted preoccupations will go away. - Anna Jankowska , RTB House

19. Train Your Presentation 'Muscles'

My first corporate job out of college was a sales role and I was terrified. I took an improv class to help me think on my feet. If improv classes aren't an option, practice, practice, practice. Record yourself giving an important presentation and critique it. Your ability to communicate is your superpower, and you need to train it like you would any other muscle. - Ashleigh Stanford , PracticeTek

20. Explore Different Ways To Engage

You don't have to push yourself to do public talks. You can still share your knowledge and build your reputation comfortably by writing articles, books or sharing reviews and comments online. This way, you can get your ideas out there without feeling uncomfortable, and it won't drop your visibility or impact. It might even help you connect better with others, improving your bottom line. - Dima Raketa , Reputation House

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