medical front office receptionist resume sample

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Medical Office Receptionist Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the medical office receptionist job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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• Capacity to maintain confidentiality, work independently and with a team in support of the department
• Perform other duties as assigned
• Serve as Receptionist (Front Desk)/Administrative Assistant for medical office
• Establish effective rapport with other employees, customers, clients, patients, families, and physicians
• Any additional duties as assigned by practice office manager
• Create new patient charts
• Perform day end processes as set by office protocol
• Assist patients with checking in and out, scheduling appointments, insurance verifications, etc
• Work daily reports as set by practice manager
• For non-insured patients, discuss established self-pay rate and collect monies
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Professional work environment
• Maintain a strong work ethic with a total commitment to success each and every day
• Special projects as assigned by Manager or Supervisor
• Possess a strong work ethic and a high level of professionalism
• Technical Skills – Demonstrates a basic knowledge of medical terminology and medical insurance
• Keeps reception area neat, comfortable and welcoming throughout the day (ensures coffee/water is available, etc.)
• Ability to multi-task, manage details and organize efficiently and effectively
• Possess a strong work ethic and high level of professionalism
• Excellent verbal and written communication skills with the ability to clearly communicate
• Ability to work efficiently with minimal supervision while exercising attention to details and independent judgment within stated guidelines
• Proficient computer skills and the ability to learn and effectively utilize department specific software systems
• Communication – Communicates clearly, concisely and professionally
• Obtain patient information from new and established patients, capturing demographic, billing, as well as other pertinent information. Enters patient information in computer

6 Medical Office Receptionist resume templates

Read our complete resume writing guides

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• Ensuring customer satisfaction
• Handling of money, for any cash individual seeking services
• Making copies
• Faxing documents
• Bilingual-English/Spanish- (fluent level in both, with written and verbal communication skills)
• Must be flexible to work some nights and weekends on occasion as needed
• 1-2 years Minimum experience in a medical reception role
• Proficiency in Microsoft Office Programs: Outlook, Word, Excel
• Knowledge of CAC patient registration process
• Verify patients insurance on daily basis prior to and including day of appointment
• Verify patient information pertinent to visit, including, but not limited to authorizations, available labs, patient financial responsibility
• Greet patients and check them in
• Collect applicable patient financial responsibility i.e. copayments, coinsurances, deductibles etc…
• Obtain all pertinent paperwork from patient needed from patient, i.e. patient demographics, insurance card, identification etc…
• Answer phone calls
• Prepare patient charts for appointments
• Schedule Appointments
• Pull medical charts for next-days business
• Prepare charge tickets and insurance information for billing purposes
• Two or more years administrative experience
• Medical Office experience preferred
• 2 weeks Paid Vacation
• Answer office phones, make appointments, confirm appointments
• Check-in patients and collect accurate patient demographics, enter data into electronic system and verifies insurance
• Check-out patients and assist them with referral processing and scheduling process
• Collect co-pay, post patient payments
• Charge entry and patient balance processing
• Balance daily batches
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims
• Helps patients in distress by responding to emergencies
• Healthcare Experience
• Ability to effectively communicate both verbally and nonverbally
• Possess the following qualifications relative to Questcare Medical Clinic's culture: Energetic, Highly Motivated, Customer Service Focus, Positive Attitude, Confidentiality, Teamwork & Professionalism
• Small office environment that requires close working relationships and teamwork
• Performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance
• Answers phone calls and directs them appropriately
• Schedules appointments according to office guideline
• Obtains accurate patient and insurance information, collecting copays and deductible amounts
• Copies/scans patient access related hard copy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record
• Prepares charts for patient appointments making sure all necessary information is complete. 10%
• Conducts all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments
• Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records
• Greets patients and visitors to the clinic in a prompt, courteous and professional manner
• Checks in patients to include collecting forms, ensuring the forms are completed and filing
• Updates demographics and insurance information in the system
• Collects co-pays and balances
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages
• Maintains a legible supply of forms and appropriate office supplies required for daily activities
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regard to patient records
• Courteously and efficiently answers all incoming calls and connects callers with the correct extension
• Takes and relays messages in an accurate and timely manner
• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party
• Recent medical receptionist or front office experience required
• PBX experience preferred
• Requires good customer service and communication skills
• Organizational and time management skills
• Knowledge of clinic procedures and regulatory requirements
• Team player who handles multiple projects simultaneously in a fast paced environment
• Prepares charts for patient appointments making sure all necessary information is complete
• May communicate with other departments, team members, physician offices, the hospital, or patients in response to requests for information, follow-up, or problem resolution
• Performs various clerical duties as needed in assigned work areas. May order supplies for work area, open mail etc. Operates standard office machines including computer, calculator, photocopier, fax and credit card terminal
• May assist with medical records and clinical personnel as needed
• Maintains work and waiting areas in a neat and professional manner
• May perform a variety of special projects as assigned
• Adheres to all NCH standards, policies and procedures
• High school graduate or equivalent (GED)
• One year of customer service work experience or interaction with the public required
• Effective interpersonal skills to interact with patients, team members and physicians and to maintain team-oriented relationships with senior management, managers and staff
• Bilingual/Spanish preferred
• Demonstrates strong customer service and communication skills
• Team player who handles multiple projects simultaneously in a fast paces environment

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9 Front Desk Receptionist Resume Examples for 2024

Front Desk Receptionist

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• Front Desk Receptionist Resume
• Front Desk Receptionist Resumes by Experience
• Front Desk Receptionist Resumes by Role
• Write a Resume for Front Desk Receptionists

Front desk receptionists have a broad range of responsibilities throughout all industries. They’re the face of the company and handle office management with exceptional communication skills while wearing many different hats.

Determining what content is important to hiring managers and  how to write your resume  or AI cover letter for this exciting field can be difficult. That’s why we analyzed hundreds of front desk receptionist resume samples from all levels of experience and industries. We learned what works to help you get more interviews in 2024.

The hardest part of  building your resume  is getting started.  Our nine front desk receptionist resumes helped land jobs in 2024 , so they’re a great launching pad.

Front Desk Receptionist Resume Example

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Why this resume works

• For example, did you help improve the efficiency of scheduling? Did you reduce the errors in billing? Improve customer satisfaction scores?
• A worthwhile summary should showcase your specializations and many (10+) years in the industry. Don’t forget to customize it by mentioning the target business by name. 
• Metrics are the best way to display your impact in your bullet points, as they’re concrete, measurable, and help break up chunks of monotonous text.
• Don’t forget to  check your resume  score with our free tool to gain the recruiter’s attention and increase your chances of an interview.

Beginner Front Desk Receptionist Resume

• Weave together your skills and achievements to give recruiters a hard time not choosing you.

Entry-Level Front Desk Receptionist Resume

• Do you have a specific interest in the position or company to which you’re applying? Mention that! However, if you’re not planning to customize your objective for each role you apply to, then you’re better leaving it off entirely.
• All work experience demonstrates some level of responsibility. In addition, any experience you’ve had interacting with customers applies to becoming a successful front desk receptionist.

Gym Front Desk Resume

• Leo’s description of his stint as a receptionist at Lockheed Martin makes for a great example here. He screens 78 calls daily, contributes to cutting company-wide paper consumption by 43%, and oversees 1,400 pages of archival content.

Front Desk Associate Resume

• Is the company looking for someone familiar with Pipedrive? Then, you could show how you used this tool to track customer purchase patterns for optimizing product placement and sales. Or do they demand Hootsuite proficiency? Elucidate instances when you deployed it for strategic social media management.
• Further your alignment and connection with the company in your front desk receptionist cover letter .

Front Desk Dental Receptionist Resume

• It also went a step further to show how exemplary customer service led to increased retention rates, and that’s good for business.

Front Desk Medical Receptionist Resume

• As a front desk medical receptionist, customize your resume by how your work directly (and positively) impacted the office through your exceptional customer service skills and understanding of medical office best practices. Cite specific data-driven examples, including process improvements and patient-centric techniques.
• Your front desk medical receptionist resume should highlight the scope, responsibilities, and specific medical office niche (dental, family practice) experience. This will catch the hiring manager’s eye looking for that “right fit” for their company.
• List any  special skills on your resume  related to the medical field like medical terminology or medical software. This sets you up for success as employers see you’re qualified for the role, especially if the job description prefers candidates with your specific skill set.

Hotel Front Desk Receptionist Resume

• Your hotel front desk receptionist resume should include your strong communication skills using sales techniques to improve the customer experience (and hotel revenue). Be sure to indicate your confident communication expertise and customer service experience. This appeals to employers because they see your keen ability to collaborate and meet (or exceed) guest standards.
• Mention your leadership abilities, including training new team members or coaching existing team members. Hiring managers will be less likely to question your leadership savvy and more apt to contact you for an interview. Always list the results of your leadership efforts using numbers.

School Front Desk Receptionist Resume

• Your school front desk receptionist resume should showcase your ability to manage different projects and responsibilities and handle a high-volume customer service of diverse populations (for example, staff members, school administrators, students, and parents). Discuss your education field’s nuances, including best practices and communication channels.
• Bonus: Highlight any responsibilities outside of the “normal” scope of a school front desk receptionist (for example, nurses station, reporting, direct administrative support). This gets you noticed.

Related resume guides

• Operations Manager
• Medical receptionist
• Human Resources
• Office assistant

How to Write a Resume for Front Desk Receptionists

Making a resume is a snap with these four easy steps. You’ll make a stellar first impression with these practical and specific tips for building a front desk receptionist resume in 2024:

Front desk receptionists are the face of a company, so choose a resume template that reflects your professionalism, friendliness, and helpfulness. If you’re looking to work for a company that appreciates business casual like a law firm or doctor’s office, you’ll do well with a professional or elegant resume template, which has enough personality to stand out but still exude class and respect. On the other hand, if you’re hoping to help folks get signed up at the gym, organize communication and admin work for a startup, welcome folks into a travel agency, or anything that’s a bit more casual, creative templates that use a little more color will be a wise but fun choice.

Communication—interpersonal skills as well as written communication—and prioritization are among the most important skills as a receptionist. While other job seekers largely take advantage of “communication” in their resumes, this really can’t be emphasized enough for a front desk receptionist.

Besides listing communication and prioritization in the skills section on your resume , look for ways to demonstrate those skills in action in your work experience section. For instance, did you serve the front desk while also registering guests, logging requests, and finding resolutions to customer problems? That says you’re good at prioritizing tasks—all without ever using the word “prioritize.” Pretty cool.

Write your resume with the specific industry in mind. A front desk receptionist for an insurance company will have some different responsibilities than in the medical industry. Think about the most important responsibilities required in the role you want. Will you be scheduling appointments for clients, completing data entry, or answering and redirecting calls? If so, talk about past work accomplishments and success where you may have done things like:

◉ Confirmed client appointments 24 hours in advance to reduce no-shows by 22% ◉ Reduced paper use by 36% with data entry of student and testing records ◉ Addressed 80% of client concerns without redirecting or putting the client on hold

You’re a company’s ambassador, so it’s vitally important that you catch typos and mistakes in your resume.  Check your resume  a couple of times and even have a co-worker or a grammatical guru friend take a look for you. Since you so often serve as someone’s first impression of a company or organization, don’t let a silly mistake like the wrong letter in an email address keep you from getting a call for an interview.