l3 support engineer resume

• Support Engineer Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Support Engineer Resumes:

• Responding to customer support tickets and providing solutions for technical issues
• Documenting troubleshooting steps and customer interactions in a knowledge base or CRM system
• Collaborating with product development teams to report bugs and suggest improvements based on customer feedback
• Creating and updating technical documentation, manuals, and support guides for end-users
• Conducting remote sessions to diagnose and resolve complex software or hardware problems
• Providing training to customers on how to use products or services effectively
• Monitoring system performance and proactively addressing potential issues
• Participating in the development and delivery of product updates and patches
• Assisting with the onboarding of new users by setting up accounts and providing initial guidance
• Testing new features and tools before they are rolled out to ensure they are user-ready
• Working with the support team to develop strategies for improving customer satisfaction and reducing response times
• Engaging in continuous learning to stay updated on product changes and industry best practices

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Support Engineer Resume Example:

• Customer service excellence
• Technical troubleshooting and diagnostics
• Knowledge base development
• Process optimization
• Incident management
• Product testing and feedback analysis
• Interdepartmental collaboration
• Training program design and delivery
• System performance monitoring
• Software patch development and deployment
• Technical documentation and guide creation
• Remote support and diagnostic techniques
• User experience enhancement
• Client relationship management
• Proactive issue detection and resolution
• Time management and prioritization
• Communication and interpersonal skills
• Analytical and problem-solving abilities
• Adaptability to new technologies and trends
• Self-service support facilitation

Top Skills & Keywords for Support Engineer Resumes:

Hard skills.

• Troubleshooting and Problem-Solving
• Technical Support
• Customer Service
• Network Administration
• System Administration
• Database Management
• Scripting and Automation
• Software Installation and Configuration
• Hardware and Software Troubleshooting
• Knowledge of Operating Systems (e.g., Windows, Linux)
• Virtualization Technologies
• IT Security and Data Privacy

Soft Skills

• Communication and Interpersonal Skills
• Problem Solving and Troubleshooting
• Customer Service and Relationship Management
• Technical Aptitude and Knowledge
• Attention to Detail and Accuracy
• Adaptability and Flexibility
• Time Management and Prioritization
• Collaboration and Teamwork
• Empathy and Patience
• Analytical Thinking and Data Analysis
• Continuous Learning and Self-Development
• Stress Management and Resilience

Resume Action Verbs for Support Engineers:

• Troubleshot
• Collaborated
• Implemented
• Investigated

Generate Your Resume Summary

Resume FAQs for Support Engineers:

How long should i make my support engineer resume, what is the best way to format a support engineer resume, which keywords are important to highlight in a support engineer resume, how should i write my resume if i have no experience as a support engineer, compare your support engineer resume to a job description:.

• Identify opportunities to further tailor your resume to the Support Engineer job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Support Engineers:

Technical support engineer, it support specialist, desktop support engineer, it support analyst, systems engineer, it service manager, it support manager, network engineer.

• Resume Builder
• Resume Templates
• Resume Formats
• Resume Examples
• Cover Letter Builder
• Cover Letter Templates
• Cover Letter Formats
• Cover Letter Examples
• Career Advice
• Interview Questions
• Resume Skills
• Resume Objectives
• Job Description
• Job Responsibilities
• FAQ’s

IT Support Engineer Resume Examples

Writing a resume for an IT Support Engineer role can be daunting, especially when you are trying to showcase your technical aptitude and highlight your relevant work experience. Crafting a strong resume is a key component of the job search process, helping you stand out from the competition and present yourself in the best light possible. This guide can help you create a compelling resume for IT Support Engineer roles, and provide you with examples to help you get started.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

Start building your dream career today! 

Create your professional resume in just 5 minutes with our easy-to-use resume builder!

IT Support Engineer

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced IT Support Engineer with 6+ years of experience in supporting IT systems, managing personnel, and troubleshooting hardware and software issues. My expertise lies in deploying, maintaining, and troubleshooting computer networks and systems. I possess excellent interpersonal, communication, and problem- solving skills. I am comfortable working in both Windows and Mac operating systems and have a deep understanding of local area networks (LANs). In addition, I have a proven track record of providing outstanding technical support to customers.

Core Skills :

• Good knowledge of Windows and Mac Operating Systems
• Ability to troubleshoot hardware and software problems
• Skilled in supporting IT systems and networks
• Strong problem- solving and communication skills
• Excellent customer service skills

Professional Experience : IT Support Engineer, ABC Company, 2014- Present

• Provide technical support to customers and employees
• Install, configure, and maintain computer hardware and software
• Troubleshoot network and system issues
• Implement security measures for networks and systems
• Develop and implement IT policies and procedures
• Train users on the use of hardware and software

Education : Bachelor of Science in Computer Science, ABC University, 2014 Certificate in Networking, ABC College, 2012 Certificate in IT Support, ABC Institute, 2011

Create My Resume

Build a professional resume in just minutes for free.

IT Support Engineer Resume with No Experience

Recent college graduate with a Bachelor of Science in Information Technology and a commitment to providing quality IT support. Enthusiastic about troubleshooting IT issues and providing end- user support, with a strong desire to learn and grow.

• Excellent communication skills
• Knowledge of IT systems and software
• Excellent problem- solving and troubleshooting skills
• Strong organizational skills
• Ability to stay up to date with new technologies

Responsibilities

• Respond to customer inquiries in a timely and efficient manner
• Troubleshoot IT issues and provide solutions
• Install and configure hardware, software, and networks
• Ensure all IT systems are functioning properly
• Provide training and technical support to end users
• Research and recommend new technology solutions
• Maintain documentation and records of system updates and repairs

Experience 0 Years

Level Junior

Education Bachelor’s

IT Support Engineer Resume with 2 Years of Experience

Results- oriented IT Support Engineer with two years of experience in providing technical advice and solving hardware, software and network related issues. Skilled in customer service, information systems and problem solving. Able to provide timely and effective solutions to complex technical problems. Excellent communication, organizational and project management skills.

• Technical Support
• Hardware/Software Troubleshooting
• Network Maintenance
• Remote Access
• Data Backup/Restoration
• Customer Service
• PC/Server Configuration
• Problem Solving
• Time Management

Responsibilities :

• Installed, configured and troubleshoot hardware, software, and network related issues
• Provided technical assistance to customers over the phone and in person
• Provided remote technical assistance to customers
• Resolved hardware and software issues in a timely manner
• Created and maintained detailed documentation of hardware and software configurations
• Performed regular maintenance on hardware, software and network systems
• Assisted in the training and development of end users
• Developed and implemented system and network security policies
• Monitored server performance and network health
• Managed user accounts and application access

Experience 2+ Years

IT Support Engineer Resume with 5 Years of Experience

I am an experienced IT Support Engineer with 5 years of experience providing hardware and software technical assistance and troubleshooting. I have excellent troubleshooting, customer service, and problem- solving skills. I have an eye for detail and am capable of working independently or as part of a team. I possess solid knowledge of Windows and Mac OS, networking, and server administration. I am confident that I could be an asset to any organization that I work with.

• Strong knowledge of Windows and Mac OS
• Experience with server administration
• Solid understanding of networking
• Extensive troubleshooting and problem- solving skills
• Ability to work independently or as part of a team
• Attention to detail
• Provide technical assistance and troubleshooting to customers
• Resolve hardware and software issues
• Install, configure, and maintain computer systems
• Perform system updates and upgrades
• Monitor server performance and status
• Resolve network and connectivity issues
• Maintain documentation and update system configurations
• Develop and implement security policies

Experience 5+ Years

Level Senior

IT Support Engineer Resume with 7 Years of Experience

Dedicated, professional IT professional with 7+ years of experience in IT support, software development and systems engineering. Possesses advanced knowledge of a broad range of programming languages and platforms, including C++, Java, JavaScript, and Python, as well as Microsoft SQL Server and Oracle. Experienced in troubleshooting, problem resolution and software development. Possesses effective communication skills and excellent customer service skills.

• Software Development
• Systems Engineering
• Troubleshooting
• Programming Languages
• Database Management
• Provided technical support for in- house systems, software and hardware.
• Resolved customer inquiries, both in person and over the telephone.
• Developed software applications and systems for clients, including database management and scripting.
• Installed and configured computer networks for clients.
• Created detailed documentation for complex procedures and processes.
• Assisted in the maintenance, troubleshooting and repair of server and computer systems.
• Provided training and ongoing support to end users.
• Performed routine system administration tasks, including user account setup and maintenance.

Experience 7+ Years

IT Support Engineer Resume with 10 Years of Experience

A highly motivated and experienced IT Support Engineer with over 10 years of experience in providing software and hardware related technical support to both customers and client organizations. Skilled in troubleshooting and resolving complex network issues, maintenance of IT assets, and providing IT support for multiple operating systems. Experienced in managing and configuring IT infrastructure, and in implementing various IT solutions.

• Hardware & Software Troubleshooting
• Windows Server & Desktop Support
• Network Maintenance & Management
• IT Asset Management
• Technical Customer Support
• IT Infrastructure Configuration
• Systems Implementation & Automation
• Data Security & Backup Solutions
• Provided technical support to customers in need of assistance with varied software and hardware related issues.
• Performed troubleshooting and resolved complex network issues.
• Provided IT support for multiple operating systems.
• Managed and configured IT infrastructure.
• Implemented various IT solutions.
• Monitored, updated, and maintained all hardware and software assets.
• Assisted with the installation and configuration of hardware and software products.
• Configured and maintained data backup solutions.
• Performed system security management and data security operations.
• Provided technical support and guidance to customers.
• Assisted with network management and maintenance.
• Performed system automation and deployment.

Experience 10+ Years

Level Senior Manager

Education Master’s

IT Support Engineer Resume with 15 Years of Experience

Highly experienced IT Support Engineer with 15 years of hands- on experience in troubleshooting, configuring, and repairing a wide range of network infrastructure devices and software applications. Skilled in implementing, maintaining, and administering data networks, while working collaboratively with various departments and external vendors. Adept at meeting SLAs and providing timely resolution to customer issues. Proven ability to work independently and in team environments.

• Networking & Infrastructure Administration
• Active Directory & Group Policy Management
• Systems Design & Architecture
• Network Security
• System Troubleshooting & Maintenance
• Technical Support & Documentation
• Vendor Relations & Negotiation
• Deployed, configured and maintained Windows Servers and workstations, LAN/WAN and other network devices
• Managed and maintained Active Directory, Group Policy, and other user and system resources
• Analyzed and troubleshooted a variety of technical issues related to server, workstations, and network infrastructure
• Ensured system stability, reliability, and compliance with latest security standards
• Assisted with the design and implementation of corporate data/voice networks
• Provided 24/7 technical support to end users and other IT staffs
• Drafted and maintained technical documentation and procedures

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a IT Support Engineer resume?

When applying for an IT Support Engineer role, having an effective resume is crucial to make a great first impression on potential employers. Here are the top components to include in an IT Support Engineer resume:

• Work Experience: List your work experience in order of relevance, starting with your most recent job. Include the name of the employer, job title, dates employed, and a brief overview of your job responsibilities.
• Technical Skills: List the operating systems, programming languages, hardware, and other IT-related skills that you are proficient in.
• Certifications: Include any IT-related certifications that you have achieved.
• Education: List your educational background including degrees and any specialized IT training.
• Personal Projects: List any personal or open-source IT projects that you have completed.
• Soft Skills: Include any transferable skills that you possess such as problem solving, communication, and interpersonal skills.

By including these components in your IT Support Engineer resume, you can present yourself as an experienced, qualified professional who is ready to hit the ground running in a new position.

What is a good summary for a IT Support Engineer resume?

An IT Support Engineer resume should focus on the candidate’s skill in troubleshooting and resolving complex technical issues, as well as their experience with a variety of hardware and software systems. They should have a good understanding of networking, be able to work independently and as part of a team, and have strong problem-solving and analytical skills. The resume should also highlight the candidate’s ability to effectively communicate with users and colleagues, as well as their proficiency in writing technical documentation. Candidates should include any certifications or experience they may have related to their field, as well as any relevant education or training.

What is a good objective for a IT Support Engineer resume?

A IT Support Engineer plays a critical role in keeping businesses running and up to date on hardware and software. Having a good objective on a resume can help to capture the attention of potential employers and set the tone for the rest of the resume. A good objective for a IT Support Engineer resume should highlight the candidate’s technical expertise, ability to troubleshoot and solve problems, customer service experience, and desire to learn and stay up to date with the newest technology.

Here are some examples of objectives for a IT Support Engineer resume:

• Utilize my 5+ years of customer service and technical experience to provide high quality IT support to clients
• Proactively identify and resolve technical issues and maintain optimal performance of all systems
• Leverage my experience in network configuration, software and hardware installation, and system troubleshooting to provide excellent IT support
• Effectively communicate technical requirements and solutions to non-technical users
• Develop customer service skills to understand customer needs and determine the best solutions
• Remain current on the latest developments in IT and use that knowledge to provide the best possible service

How do you list IT Support Engineer skills on a resume?

When writing your resume, leveraging the right set of IT Support Engineer skills can help you stand out from the competition. Depending on the job description and your experience, there are certain skills you should include in your resume to demonstrate your expertise. In this blog, we’ll discuss a list of IT Support Engineer skills to consider including on your resume.

Generally, IT Support Engineers should possess strong technical analysis, troubleshooting, and problem-solving skills. As an IT Support Engineer, you’ll be responsible for helping users navigate technology, providing technical support and training, and resolving any technical issues that arise.

To get started on your resume, first consider what type of IT Support Engineer role you’re applying for. Once you have identified the role you’re applying for, you can start to build out your list of IT Support Engineer skills.

Below are some of the most important IT Support Engineer skills to list on your resume:

• Technical Troubleshooting: Ability to identify and resolve software, hardware, and networking issues.
• User Support: Ability to provide technical assistance and user support to customers and users.
• Hardware Maintenance: Ability to configure, repair, and replace hardware components.
• Network Maintenance: Proficiency in configuring, monitoring, and maintaining networks.
• Database Administration: Knowledge of database concepts and the ability to create, maintain, and troubleshoot databases.
• Operating Systems: Knowledge of different operating systems, including Windows, Linux, and Mac OS.
• Cloud Computing: Ability to manage and configure cloud-based systems and applications.
• Security: Knowledge of data security protocols and best practices.
• Communication: Strong verbal, written, and interpersonal communication skills.

By including these IT Support Engineer skills on your resume, you can show potential employers that you have the technical know-how and skillset to be a successful IT Support Engineer.

What skills should I put on my resume for IT Support Engineer?

A resume for an IT Support Engineer role should include a well-rounded set of skills that showcase your technical abilities and knowledge. Here are some of the skills you should include on your resume:

• Troubleshooting: Identify, assess, and resolve technical issues quickly and efficiently.
• Analytical Thinking: Analyze customer’s problems and provide tailored solutions for them.
• Communication: Communicate technical solutions in a clear and concise manner to customers.
• Networking: Have a good understanding of networking components and systems.
• Technical Documentation: Create user manuals and technical documents for customers.
• Customer Service: Provide customer service that meets customer’s needs and expectations.
• Project Management: Manage multiple projects and tasks simultaneously.
• System Administration: Install, configure, and maintain servers, systems, and networks.
• Security: Implement security protocols to ensure customer data is secure.

Key takeaways for an IT Support Engineer resume

Writing a resume can be challenging for many job seekers, and IT Support Engineers, in particular, may be unsure of how best to showcase their skills and experience. As an experienced IT Support Engineer, you have a lot to offer potential employers. To effectively communicate your value, you need to highlight your technical skills and other relevant experiences in a clear and concise manner.

When crafting your resume, you should consider the following key takeaways to ensure that your qualifications stand out:

• Highlight Your Technical Knowledge: IT Support Engineers are required to understand and troubleshoot a variety of complex technologies. Showcase your technical knowledge by highlighting the specific technologies that you are proficient in. For example, you might include details about your experience with Linux, Windows, and Mac OS systems, as well as others.
• Demonstrate Problem Solving Skills: Employers are looking for IT Support Engineers who can identify, diagnose, and resolve problems quickly and efficiently. Highlight your problem solving skills by demonstrating the types of challenges you have faced and how you have successfully resolved them.
• Showcase Your Communication Skills: IT Support Engineers also need to be able to communicate complex technical information in an easy-to-understand manner. Showcase your communication skills by highlighting your ability to explain technical concepts to non-technical individuals.
• Include Related Experience: IT Support Engineers often come from a variety of backgrounds. If you have experience in related fields, such as customer service or help desk support, be sure to include it in your resume. This can help you stand out from other applicants and demonstrate your versatility.

By following these key takeaways, you can ensure that your resume stands out from other applicants and effectively showcases your skills and experience as an IT Support Engineer.

Let us help you build your Resume!

Make your resume more organized and attractive with our Resume Builder

Resume Worded   |  Proven Resume Examples

• Resume Examples
• Engineering Resumes
• Technical Support Resume Guide & Examples

Application Support Engineer Resume Examples: Proven To Get You Hired In 2024

Application Support Engineer Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., application support engineer resume sample.

When businesses want to streamline their operations, they seek an application support engineer. These engineers are responsible to overlook the installation and maintenance of software applications important to the business, assisting wherever necessary. Being an application support engineer means being an expert on software stacks and timely debugging and maintaining software. They need to be communicative and responsible with time, along with having a bachelor’s degree in computer science or information technology. If this job sounds like the one you’re seeking, we have a great resume template for you to take inspiration from!

We're just getting the template ready for you, just a second left.

Recruiter Insight: Why this resume works in 2022

Tips to help you write your application support engineer resume in 2024,    demonstrate technical programming skills through projects..

Your projects that are built upon various programming languages and frameworks can make a difference to your resume. Some of the most important languages that employers often look for are Java, C++, Javascript, .Net languages as well as HTML. Some framework examples can include Emmet, jQuery, Bootstrap as well as Sass.

   Show your abilities in using common software tools.

Experience with data management, online platform development, and proprietary business software can help your resume stand out. It demonstrates your capacity for successfully managing the technical components of your profession and establishes your skills before you even get the job! Some of these software includes Apache Hadoop and Ajax.

IT Support Analyst Resume Sample

System administrator resume sample, skills for application support engineer resumes.

Here are examples of popular skills from Application Support Engineer job descriptions that you can include on your resume.

• Application Support
• System Administration
• Windows Server

Skills Word Cloud For Application Support Engineer Resumes

This word cloud highlights the important keywords that appear on Application Support Engineer job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates, data engineer.

Sales Engineer

• Front End Developer Resume Guide
• Manufacturing Engineer Resume Guide
• Cyber Security Resume Guide
• Automation Engineer Resume Guide
• Technical Support Resume Guide

Resume Guide: Detailed Insights From Recruiters

• Technical Support Resume Guide & Examples for 2022

Improve your Application Support Engineer resume, instantly.

Use our free resume checker to get expert feedback on your resume. You will:

•  Get a resume score compared to other Application Support Engineer resumes in your industry.

•  Fix all your resume's mistakes.

•  Find the Application Support Engineer skills your resume is missing.

•  Get rid of hidden red flags the hiring managers and resume screeners look for.

It's instant, free and trusted by 1+ million job seekers globally. Get a better resume, guaranteed .

Application Support Engineer Resumes

• Template #1: Application Support Engineer
• Template #2: Application Support Engineer
• Template #3: IT Support Analyst
• Template #4: System Administrator
• Skills for Application Support Engineer Resumes
• Free Application Support Engineer Resume Review
• Similar Technical Support Resume Templates
• Other Engineering Resumes
• Application Support Engineer Interview Guide
• Application Support Engineer Sample Cover Letters
• Technical Support - 2024 Resume Guide
• Alternative Careers to a Application Support Engineer
• All Resumes
• Resume Action Verbs

Download this PDF template.

Creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option..

• Have an account? Sign in

E-mail Please enter a valid email address This email address hasn't been signed up yet, or it has already been signed up with Facebook or Google login.

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number. It looks like your password is incorrect.

Remember me

Forgot your password?

Sign up to get access to Resume Worded's Career Coaching platform in less than 2 minutes

Name Please enter your name correctly

E-mail Remember to use a real email address that you have access to. You will need to confirm your email address before you get access to our features, so please enter it correctly. Please enter a valid email address, or another email address to sign up. We unfortunately can't accept that email domain right now. This email address has already been taken, or you've already signed up via Google or Facebook login. We currently are experiencing a very high server load so Email signup is currently disabled for the next 24 hours. Please sign up with Google or Facebook to continue! We apologize for the inconvenience!

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number.

Receive resume templates, real resume samples, and updates monthly via email

By continuing, you agree to our Terms and Conditions and Privacy Policy .

Lost your password? Please enter the email address you used when you signed up. We'll send you a link to create a new password.

E-mail This email address either hasn't been signed up yet, or you signed up with Facebook or Google. This email address doesn't look valid.

Back to log-in

These professional templates are optimized to beat resume screeners (i.e. the Applicant Tracking System). You can download the templates in Word, Google Docs, or PDF. For free (limited time).

   access samples from top resumes, get inspired by real bullet points that helped candidates get into top companies.,    get a resume score., find out how effective your resume really is. you'll get access to our confidential resume review tool which will tell you how recruiters see your resume..

Writing an effective resume has never been easier .

Upgrade to resume worded pro to unlock your full resume review., get this resume template (+ 5 others), plus proven bullet points., for a small one-time fee, you'll get everything you need to write a winning resume in your industry., here's what you'll get:.

• 📄 Get the editable resume template in Google Docs + Word . Plus, you'll also get all 5 other templates .
• ✍️ Get sample bullet points that worked for others in your industry . Copy proven lines and tailor them to your resume.
• 🎯 Optimized to pass all resume screeners (i.e. ATS) . All templates have been professionally designed by recruiters and 100% readable by ATS.

Buy now. Instant delivery via email.

  instant access. one-time only., what's your email address.

I had a clear uptick in responses after using your template. I got many compliments on it from senior hiring staff, and my resume scored way higher when I ran it through ATS resume scanners because it was more readable. Thank you!

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

• • Translated technical requirements to facilitate application code resulting in a 20% increase in application speed.
• • Coded applications in line with relevant requirements and specifications resulting in a 15% reduction in code errors.
• • Debugged applications, including unit testing for all .NET code resulting in a 30% reduction in user-reported issues.
• • Developed Java Swing components resulting in a 25% improvement in user interface.
• • Worked with senior developers to design and implement new features resulting in a 10% increase in customer satisfaction.
• • Conducted unit testing for Java Swing components resulting in a 20% reduction in code errors.
• • Developed and maintained mobile applications resulting in a 15% increase in user retention.
• • Conducted performance testing and optimization resulting in a 25% improvement in app performance.
• • Collaborated with UX designers to implement new features resulting in a 10% increase in user engagement.

5 Software Support Engineer Resume Examples & Guide for 2024

Customize this resume with ease using our seamless online resume builder.

All resume examples in this guide

Traditional

Resume Guide

How to craft the perfect software support engineer resume experience section, impressing recruiters with a top software support engineer resume skills section, software support engineer resume header: tips, red flags, and best practices, crafting a strong summary for your software support engineer resume, an impressive education section: software support engineer resume, the right format for your software support engineer resume, more sections worth adding to your software support engineer resume, the right kind of creativity for your software support engineer resume, what makes a great software support engineer resume: key takeaways.

INDUSTRY STATS

According to the U.S. Bureau of Labor Statistics, IT and Software Engineering positions are at a much faster than average growth rate, which is 22%. With that said, there are currently 1,847,900 jobs in the market right now. The total number of jobs is expected to increase by 409,500 to 2,257,400 in the period of 2020-30.

What’s more, the median annual wage for the IT and Software Engineering jobs was $110,140 in May 2020. The lowest 10% earned less than $65,210 , and the highest 10% more than $170,100 .

Our conclusion? The IT and Software Engineering job market is facing competition due to decreasing demand.

Top software support engineer sections that make the best resume

• Professional summary
• Experience (with numbers and results)
• Relevant skills
• Certifications

Perfecting the experience section: software support engineer resume checklist:

• Be careful with bullet points: use no more than 4-6 per position;
• Mention only positions that are relevant to the job you’re applying for;
• List your experience in chronological or reverse-chronological order;
• Highlight your results by using numbers – e.g. percentage increase/decrease in an important metric that’s followed by - your hard work;
• Use action words whenever possible… but more on that below.

Need examples? We looked through thousands of Software Support Engineer resumes and gathered some examples of what the ideal experience section looks like. Check them out below!

• Establishing ERP needs via business process analysis and consultation.
• Analyzing existing infrastructure and performing IT system enhancements.
• Providing technical support and training ERP end-users.
• Adhering to company policies and industry regulations.
• Working as AR/Billing Expert.
• Gathering requirement from client/vendor and analysis of the specifications/requirements from the client/vendor.
• Troubleshooting and fixing the issues in the billing and account receivable.
• Developed code fixes and enhancements for inclusion in future code releases and patches.
• Worked closely with clients to establish problem specifications and system design.
• Solving the customer queries and issues through the Incidents/Tickets raise by them.
• Maintaining/Writing SQL Query.
• Expertise in programming using Oracle/SQL along with proficiency in using technology to enhance data and information management.
• Involved in production support activities, perform change request activities and prepared RCA.
• Installed releases in production and uat environments.
• Anchoring Bridge Calls between various sites and coordinating people to resolve issues in an efficient way.
• -Troubleshoot server side issues, including network and Operating System issues affecting the Notes/Domino process. Includes installation and upgrade of the product.
• -Experience with various operating systems: Windows (7,8,10, server 2008r2 and 2012r2, Linux (RHEL 6-7), IBM iseries v7r1.
• -Document procedures and technical resolutions in a ticketing system and in a technical knowledge base. -Categorizes each issue and handing them to their correct resolution team as well as for development.
• -Perform tests with the server on a virtual environment or sandbox to replicate the issue before providing a concrete resolution. Initiating Debug, server log reading, and other related information that would resolve the issue. -Captures and review significant amount of data to provide problem resolution and recommendations, and to determine if trends are occurring that may indicate a need for action.
• Submitting lab cases and contacting R&D.
• Working closely with Engineering, Product Management R&D teams, evaluating and testing pre-release software versions.
• Dealing with escalated cases and elevations from Level 2
• Handling support ticket elevations from L1 engineers from SA EMEA team.
• Reproducing and troubleshooting software issues in internal test environment.
• Dealing with hot/escalated cases.
• Documenting all steps taken during investigation/troubleshooting process in the ticketing system.
• Proactive support - writing KM documents.
• Scan networks for unmanaged servers and deploy SA agents for management
• Apply the required operating system patches for Windows and Linux servers
• Install and configure software applications using templates called software policies
• Remediate non-compliant servers to bring them into compliance
• Executing pre-installation or post-installation scripts
• Manage servers remotely for routine maintenance or troubleshooting issues from a single tool using SA Global Shell (OGFS) capability
• Providing assistance to the new colleagues in the team.

Don't make the same mistake everyone else does. What we mean is, don't list your Software Support Engineer job responsibilities instead of your achievements. Recruiters know what you do. They want to know what kind of difference you can bring to their company. Focus on what you've accomplished.

Action verbs for your software support engineer resume

Recommended reads:

• Lying On A Resume: Here's What It Can Cost You
• Can I Leave a Job I Was Fired From Off My Resume?

Checklist for an impressive software support engineer resume skills section:

• List both hard and technical skills that are important for the role;
• Check what the job description says and add some keywords based on that;
• Focus only on relevant skills;
• Try not to list things such as “communication”; rather, highlight your soft skills in other sections of your Software Support Engineer resume.

Top skills for your software support engineer resume

Teamwork and communication

Creative problem solving

Analystical thinking

Owning up to errors

Self-learning

Time management

Don’t feel obliged to spend a separate section for your soft skills - you can weave them throughout your job experience or career summary. But, don’t just write empty words - back them with examples.

• How to Create A Resume Skills Section To Impress Recruiters

Checklist for your software support engineer resume header

• Your name and surname in a legible and larger resume font
• The job title you’re applying for or your current job title as a subheading to your name
• Link to your portfolio or online profile, such as LinkedIn
• Address (City and State for the US; just your city for rest of the world)
• Email address
• Headshot (required or welcomed in the EU; not required and sometimes frowned upon in the US)

Stick to popular email providers such as Gmail or Outlook. And use these professional formats to create your username:

• [email protected]
• [email protected]
• [email protected]
• [email protected]
• [email protected]
• Are Photos On Your Resume Unprofessional? [Expert Advice]
• How to Put LinkedIn On Your Resume

Some companies, states, and countries have policies about identifying information like photos on your Software Support Engineer resume. Be sure to check all the relevant rules before submitting yours. If you’re in doubt, you can always try contacting the company’s HR department to ask for their policy.

Checklist: The perfect Software Support Engineer resume summary section

• Add a couple of keywords from the job description;
• Mention some of your most valuable skills and characteristics;
• Highlight your top achievements (and add numbers!);
• Use no more than 3-5 sentences to guarantee readability and keep - the hiring manager interested.

Resume summary formula:

When writing a resume summary or objective, avoid first-person narrative.

• 83 Resume Summary Examples & How-To Guide

Software support engineer resume: Education section checklist

• Highlight your highest education degree;
• Include the degree subject, year of graduation, and institution name;
• Mention some of the awards you’ve received during your studies;
• List your certifications (incl. the body that’s issued them);
• Entry-level positions: Give preference to courses that are relevant to the position.

Top certifications for your software support engineer resume

Software Engineering 101: Plan and Execute Better Software.

Software Engineering 101: Use Software Engineering to Plan and Build Amazing Software + Learn SCRUM Framework!

The Complete 2022 Software Testing Bootcamp

Everything you need to learn about software testing.

Master Software Testing+Jira+Agile on Live App-Be a TeamLead

2022 BEST job oriented Software Manual Testing course on real time Project+Interview ques+Resume Prep+ Lifetime Support

Software Testing Masterclass (2022) - From Novice to Expert

Learn software testing and become QA Engineer/Agile Tester. Mobile/Backend/Web/QA testing. JIRA, TestRail & much more!

SDLC Overview (1 Hour) - Software Development Life Cycle

First step into the Software World of Terms and acronyms.

• How to List a Major & Minor on Your Resume (with Examples)
• Should I Put In An Incomplete Degree On A Resume?

There are dozens of certifications that you can claim as a Software Support Engineer. But, some are more effective than others. That’s why you mustn’t include every certificate other applicants might have. Try instead to earn and list a few of the difficult ones.

When it comes to formatting your Software Support Engineer resume, there are certain things you need to keep in mind. These include your level of expertise, your total years of experience, and the position and company you’re applying for, to name a few.

You can choose between three basic resume formats :

• Reverse-chronological resume format ;
• Functional skills-based resume format ;
• Combination (or Hybrid) resume format .

The reverse-chronological format is just that – all your experience listed in a reverse-chronological way. It’s great for experienced professionals who have been in the industry for many years and have no career gaps.

The functional skills-based resume, on the other hand, focuses on skills, education, and personality traits, rather than experience. This makes it great for graduates, people with less experience, or bigger career gaps. The idea is to show you’re the perfect match without putting too much emphasis on your lack of relevant experience.

If none of these sound suitable, go for a hybrid (or combination) resume. It’s a mix of experience, skills, and personality traits. It’s also considered modern and innovative because of its non-traditional structure and sections. Here, you can add details about what your typical day looks like or what your life philosophy is. In short, the hybrid resume format shows who you are, both as a professional and as an individual.

More tips on perfecting your resume style and layout :

• Choose a traditional 12p font ;
• Make sure your resume margins are no bigger than an inch;
• Go for a one-page template . If you have broad experience and can’t fit your resume on one page, choose a two-page resume template
• Save your resume as PDF to avoid formatting issues and unauthorized editing.

Read this: Ways to make your Software Support Engineer resume stand out

• Resume Headings To Stand Out With
• Targeted Resume: 3-Step Process to Win Any Recruiter Over

Sometimes you’ll want to go after a job which requires more experience than you have. Instead of using a typical Software Support Engineer resume layout, you can use a creative layout. Getting noticed is the most important challenge and a creative resume layout might help you get invited for an interview as most of other accountants have boring resume designs.

If the industry, company, and position you’re applying for allow for that, you could include other sections in your Software Support Engineer resume. By doing this, you’ll show the recruiter that you’re a real human and not a robot.

Here are some ideas:

• Hobbies and interests
• Publications
• Language skills
• Volunteer work

Several years ago, everyone preferred keeping a safe distance from creative resumes. Today, adding creativity to your CV is considered cool, innovative, and one of the best ways to stand out.

You can add a creative section that describes your typical day or even go for a colorful creative template. No matter what you choose, make sure to keep the position, company, and industry in mind. Otherwise, you risk looking silly.

• Choose a resume layout that sends the right message across and fits your current career situation;
• Create a resume header that shows your desired job title, and easy to find contact numbers;
• Be specific about your experience, accomplishments and future goals in your summary;
• Feature detailed metrics and specific examples that show the impact you made in your previous roles when describing your experience;
• List soft skills backed by examples;
• Add all of your technical skills and certifications that you have and match the job description;
• Show off a dash of personality in your resume that will demonstrate your culture fit and the right mix of hard and soft skills.

Looking to build your own Software Support Engineer resume?

• Resume Examples

Should You Include Eagle Scout On Your Resume?

Should i hand in my resume in person, do you include certificates in a cv, what do employers look for in a cover letter, how to explain employment gap on resume, how to use volunteer experience to make your resume stand out.

• Create Resume
• Terms of Service
• Privacy Policy
• Cookie Preferences
• Resume Templates
• AI Resume Builder
• Resume Summary Generator
• Resume Formats
• Resume Checker
• Resume Skills
• How to Write a Resume
• Modern Resume Templates
• Simple Resume Templates
• Cover Letter Builder
• Cover Letter Examples
• Cover Letter Templates
• Cover Letter Formats
• How to Write a Cover Letter
• Resume Guides
• Cover Letter Guides
• Job Interview Guides
• Job Interview Questions
• Career Resources
• Meet our customers
• Career resources
• English (UK)
• French (FR)
• German (DE)
• Spanish (ES)
• Swedish (SE)

© 2024 . All rights reserved.

Made with love by people who care.

Senior Technical Support Engineer Resume Sample

The resume builder.

Create a Resume in Minutes with Professional Resume Templates

Work Experience

• Writing and presenting internalinformal courses on troubleshooting areas of product functionality
• Resolve customer’s issues via the telephone, email or Webex session
• Create new knowledgebase articles to capture new learning’s for reuse throughout the organization
• Experience in providing Windows/Unix/Linux/Storage/Networking technical support to enterprise customers
• Good understanding across the following technologies
• Multiplatform Operating Systems Knowledge (Windows, Linux , UNIX) would be an added advantage
• Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of large scope, complex problems, in order to improve customers’ productivity and satisfaction with ANSYS products
• Collaborate with product development to improve ANSYS products and the customers’ experience using these products
• Specific structural mechanics skills and experience required
• Be intuitive and inventive by providing solutions and workarounds for
• Install and configure Infoblox products as well as third-party software for
• Knowledge of attack patterns and DNS specific attacks
• Experience with mitigation of security threats at firewall level
• Knowledge of DNS and DHCP protocols and configuration
• Experience with both Unix/Linux and Microsoft Windows operating systems
• Outstanding analytical and organizational ability
• Excellent verbal and written communication skills in English and Arabic
• Self-starter with ability to multi-task in a high-pressure, fast-paced, fast
• Capable of running status calls with the customers to keep them up to date with all relevant opened issues, and on-going projects
• Work experience of 8+ Years in Technical domain
• Work experience of 7+ Years in Technical domain
• Basic IT security experience using Microsoft’s WSUS for patch management and Symantec Endpoint Manager for antivirus
• Willingness to work in a 24/7 shift environment
• Deep understanding of the principals of Antenna, RF/MW circuit, Radar system, Communication system, RF/MW passive components, MMIC/LTCC etc

Professional Skills

• Demonstrated outstanding customer service experience or prior technical support experience; desire to go above and beyond in assisting customers
• Demonstrated outstanding customer service experience or prior technical support experience
• Excellent organizational skills - ability to prioritize, manage, multi-task and execute projects cross-functionally
• Excellent analysis, debugging, problem solving and troubleshooting skills
• Experience in advanced networking or database experience (Experience in one of the following MS-SQL, Oracle, MySQL database support)
• Advanced Microsoft Office skills including programming experience in Intermediate to Advance MS Excel, PowerPoint and Outlook
• Excellent deductive reasoning and troubleshooting skills

How to write Senior Technical Support Engineer Resume

Senior Technical Support Engineer role is responsible for customer, troubleshooting, technical, english, interpersonal, analytical, software, programming, advanced, communications. To write great resume for senior technical support engineer job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Senior Technical Support Engineer Resume

The section contact information is important in your senior technical support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Senior Technical Support Engineer Resume

The section work experience is an essential part of your senior technical support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous senior technical support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior technical support engineer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Senior Technical Support Engineer resume experience can include:

• Deep understanding of the principals of Motor/Generator, Power Supply, Transformer, Electromagnetic Components, High voltage components, Sensor, SMPS, Control System, Power Transfer, EMI/EMC, EV/HEV
• Outstanding problem solving skills with good technical knowledge of storage systems and TCP/IP & Inter-Networking in a Linux and or Windows environment
• Good English communication skills including listening, speaking, reading and writing
• Solid problem-solving and debugging skills
• Experience of problem solving and troubleshooting skills
• Strong analytical problem solving skills.

Education on a Senior Technical Support Engineer Resume

Make sure to make education a priority on your senior technical support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior technical support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Senior Technical Support Engineer Resume

When listing skills on your senior technical support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical senior technical support engineer skills:

• Excellent written and verbal communication skills in Cantonese; good language skills in English
• Excellent communication skills (verbal and writing), ‘soft skills’ and problem solving capabilities
• Excellent interpersonal, communication and collaborative skills, both written and verbal, to work effectively with teams throughout organization
• Excellent customer service skills and prior help desk or customer-focused experience
• Experience with and strong scripting skills in such languages as Python and Shell
• Linux experience in the enterprise sector; excellent administration skills

List of Typical Experience For a Senior Technical Support Engineer Resume

Experience for ccp-senior technical support engineer resume.

• Excellent communication and interpersonal skills to effectively obtain support of personnel from other departments
• Excellent communication skills and a strong customer service orientation
• Quality customer service skills and prior help desk or customer-focused experience
• Communication – Strong cross-functional communication and excellent written skills
• Strong customer-facing skills and personable nature when dealing with customers
• Demonstrated scripting/coding skills, preferably Python, C, C++, or Javascript

Experience For Atac L Senior Technical Support Engineer Resume

• Strong networking knowledge and skills
• Strong troubleshooting/root cause isolation skills
• Strong verbal and written communication and collaboration skills across all levels
• Linux or UNIX in the enterprise sector; excellent administration skills
• Working production experience strongly desired, especially in super wide format inkjet
• Troubleshooting and debugging skills; passion for problem-solving and investigation

Experience For Controls Senior Technical Support Engineer Resume

• Function effectively as Lead in escalated cases working directly with customers and coordinating internal effort to address customer issues
• Superior verbal, writing and listening skills
• Has a good and knowledgeable working of all audio-visual equipment used within the industry’s professional arena and experience of related technologies
• Advanced troubleshooting skills and the ability to discover, analyze, document and solve problems
• Advanced troubleshooting , organization and analytical skills
• Desire for increasing your knowledge; ability to further grow and enhance your technical and interpersonal skills

Experience For Senior Technical Support Engineer IT Operations Management Resume

• Mentor colleagues on improving both technical and professional skills
• Willingness and desire to learn new skills whilst maintaining legacy knowledge set
• Advance troubleshooting skills on IP, Unix or Linux. Can independently use network analyzers and tools to troubleshoot difficult network problems
• Strong knowledge and experience with Security Information and Event Management (SIEM) and ability to quickly pick up other McAfee following products
• Communicate effectively with corporate customers via telephone, email, or other media sources to set expectations and maintain positive customer relations

Experience For Contracting Senior Technical Support Engineer Resume

• Effectively works with Services teams as well as cross-functional teams to resolve major customer issues
• Exceptional written and verbal communication skills, business acumen, customer focus and results oriented
• Call Center environment experience or equivalent Technical Support experience
• Working knowledge and experience with industry standard desktop publishing tools, procedures, and processes, including Adobe Creative Suite, and Quark Xpress
• Identifying product defects or limitations and prioritizing these with the Engineering team
• Acting as a customer advocate, prioritizing and managing assigned incidents and escalations in queue with little or no supervision
• Facilitating new product introduction and make sure the technical support team are fully trained prior to product release
• Working experience with the design, deployment and support of Nokia Core IMS/SDM Network Elements (CSCF/HSS/OneNDS/NT-HLR) per relevant 3GPP Specifications

Experience For Senior / Technical Support Engineer Resume

• Working experience with Telco customers and environment
• Highly Proficient in Microsoft and Linux Operating Systems to, comfortable working at CLI and having Administration experience
• Strong working knowledge of Routing & Switching
• Intermediate to advanced networking knowledge and solid understanding of networking technologies (TCP/IP, LAN, WAN, Wireless)
• Experience debugging JavaScript Code or working knowledge of object- oriented scripting languages

Experience For Fusion CRM Senior Technical Support Engineer Resume

• Experience with any of the following technologies: POP3, SMTP, LDAP or Unix/Linux operating systems, networking
• Experience programming, software consulting, and/or supporting complex software applications
• Experience in troubleshooting Linux or UNIX and providing technical support to customers
• Experience working in a service environment providing technical support
• Strong understanding of server administration and networking protocols (such as TCP/IP)
• Progressive experience diagnosing and resolving problems in complex software environment
• Experience using telecomm and networking tools such as Ethereal or SnifferPro
• Exceed customer expectations by providing outstanding customer experience
• Experience with programming/scripting languages, preferably Java and JavaScript

Experience For Senior Technical Support Engineer Ellipse Resume

• Acts as a team or project leader providing direction to team activities; facilitates information validation and team decision-making process
• Strong working knowledge of Wireless Networking
• Strong working knowledge in Operating System Software (Microsoft Windows Client and Server, Mac, Linux and UNIX)
• Experience deploying and supporting complex application/solution environments
• Operate within the helpdesk software, updating tickets and generating knowledgebase articles
• Experience designing complex Analog, Digital, RF, and Mixed Technology, multi-layer designs with HDI technology and high speed routing
• Experience working well in a team environment while also being able to work productively while unsupervised
• Experience diagnosing performance degradation (e.g. explain plans, database tuning)

Experience For Senior Technical Support Engineer Drilling Services Resume

• Previous experience working with the ServiceNow platform(Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping)
• Experience troubleshooting and optimising web application performance
• Experience working in Java or similar backend programming language such as dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML
• Experience with software-defined networking (SDN), network functions virtualization (NFV), and cloud networking
• Experience working in the telecommunications industry and understanding of relevant terminology and solutions
• Experience in the networking field and Cisco Certified Networking Professional (CCNP) certification or similar
• Job experience providing understanding of Healthcare/pharmacy terminology
• Job experience providing understanding of pharmacy work structure
• Experience on using or maintaining integrated library system

Experience For Senior Technical Support Engineer Lead Resume

• Fluent in using ANSYS, Nastran, Abaqus – one or more Mechanical software. Be able to use CATIA, SOLIDWORKS, etc main 3D CAD software
• Eight or more years of experience supporting business to business customers
• Experience supporting users in a Microsoft Windows 7+ environment
• Experience in providing Windows/Unix/Linux technical support to enterprise customers
• Recent experience in providing remote technical support for a North American company
• Solid knowledge in TCP/IP, networking protocols, switches and routers
• Experienced in troubleshooting Windows (MCSE/MCP)
• Experience with kernel (Linux) or registry (Windows) configuration and debugging
• Good understanding of Server Architecture

List of Typical Skills For a Senior Technical Support Engineer Resume

Skills for ccp-senior technical support engineer resume.

• Strong written, verbal, and documentation skills to effectively communicate with customers and peers
• Proven leader with strong project management skills required
• Experience with and strong skills in such automation platforms as Ansible, Jenkins, and Artifactory
• Experience with and strong skills in such platforms as New Relic and Spunk
• Using strong analytical and creative problem-solving skills to resolve highly complex software design issues
• Strong analytical and troubleshooting, problem determination and problem solving skills with attention to detail
• Excellent hardware/software problem-solving skills and ability to navigate challenging situations in a professional manner with minimal guidance

Skills For Atac L Senior Technical Support Engineer Resume

• Demonstrate passion for providing excellent customer support as well as a strong work ethic
• Strong verbal communication, project management and problem-solving skills
• +Solid technical, analytical and problem solving skills
• +Excellent English technical writing skills
• Self-initiative, ownership, excellent listening skills, a drive to follow issues to resolution commercial sensitivity, and superb attention to detail
• Excellent analytical, troubleshooting, communications, and public relations skills necessary
• Excellent written and verbal communication and problem-solving skills are essential
• Strong relationship management skills, establishing empathy with customers through insight into their business drivers and expectations

Skills For Controls Senior Technical Support Engineer Resume

• Highly motivated individual with good analytical skills dedicated to completing tasks on schedule
• Excellent Linux and/or Unix system administration skills in data-center environments – Required
• Excellent presentation as well as written, verbal, and interpersonal skills with a positive customer-centric attitude
• Excellent problem determination and problem-solving skills
• Excellent time management and troubleshooting skills
• Good interpersonal communication and customer service skills are needed in order to work successfully with customers in highly dynamic or ambiguous situations
• Advanced network troubleshooting skills, deep understanding of all networking layers (ISO/OSI model + TCP/IP)
• Advanced network troubleshooting skills; deep understanding of all networking layers (ISO/OSI model and TCP/IP)

Skills For Senior Technical Support Engineer IT Operations Management Resume

• Prior experience with test fixtures or tooling involving lasers, optics, opto-mechanics, cameras and robotics
• Good logic analysis, problem solving skill, and self-studying ability
• Experience mentoring or training less experienced members of staff
• Experience with OS Linux Suse/ RedHat - command line Experience with w/TCP/IP Ethernet networking configuration/troubleshooting
• Communicates effectively with customers of various technical levels whilst maintaining proactive contact during the problem resolution process

Skills For Contracting Senior Technical Support Engineer Resume

• Good understanding of ITSM coupled with experience of working within ITIL environment
• A deep range of technical support skills for 3 major technology areas (including Linux profiency – Basic Linux completion)
• Proven experience of using a centralized IT Service Management platform like ServiceNow
• Demonstrated Programming Experience in HTML, Perl, PHP, Java, and/or Javascript
• Good experience in one (or more) scripting languages: JavaScript, Python, Unix Shell
• Good experience with relational databases (MySQL in particular) especially performance tuning
• Good experience using Linux/Unix OS

Skills For Senior / Technical Support Engineer Resume

• +Motivated to be a self-starter and individual performer effectively contributing to overall team productivity and collaboration
• Demonstrated ability to troubleshoot equipment utilizing strong analytical competency and tools
• Strong scripting experience (sh, bash, csh, perl, tcl)
• Development-level experience with Ruby and experience writing scripts for automation
• Development level experience with Ruby and experience writing scripts for automation

Skills For Fusion CRM Senior Technical Support Engineer Resume

• Good experience in Windows and Linux (Red Hat and SuSE) flavours of operating system
• Strong knowledge of and experience in supporting Linux/UNIX environment
• Extensive experience along and solid working knowledge of VMware ESX Server or VMware products
• Good experience in scripting languages (shell, bash and python)
• Exceptional organization, time management and technical writing skills
• Expert level analytical, problem-solving and documentation skills
• Demonstrate strong technical troubleshooting methodologies
• Effectively communicate status updates to various audiences, including customers, sales, management, and peers
• More detailed IP skills WAN, Firewall understanding

Skills For Senior Technical Support Engineer Ellipse Resume

• Prior experience with Linux use or administration
• Strong Experience with relational databases (e.g. MySQL, Oracle)
• Effectively communicates procedural and technical issues to internal and external customers/stakeholders
• Solid experience with current versions of Linux, OES and/or Windows
• Experience in the Technical Support field, Support Centre experience an advantage
• Eagerness to learn new technologies/skills

Skills For Senior Technical Support Engineer Drilling Services Resume

• Fluent written and verbal communication skills in both English/French
• Fluent language skills in Japanese and English
• Training, experience or certifications on Windows 2012
• Programming knowledge and experience (Java or .Net)
• Working experience of managing public & Private cloud infrastructure in the areas of networking, firewall, RBAC
• Understanding of SSL certificates and SSL keys and using certificate tools like OpenSSL to validate and troubleshoot SSL related issues
• Understanding of Storage Hardware Architecture (Partitioning / RAID) and experience with storage troubleshooting
• Experience using and supporting building and integrating complex instrumentation in a biotechnology environment

Skills For Senior Technical Support Engineer Lead Resume

• Good English on reading, writing, speaking & understanding
• UI/UX Front-end troubleshooting/debugging experience using developer tools and HTTP debuggers
• Experience with applying Geometric Dimensioning ad Tolerancing per ASME Y14.5-1994
• Identify when a MOP or RCA is completed and when/if it first needs to be reviewed by engineering, before sending to the account team prior to going to customer
• Demonstrated ability to administer and manage end-user environments including areas of monitoring, patching and updates
• Good understanding of networking concepts including TCP/IP, network interfaces, network security
• Five+ years experience in software, hardware, networking, database and/or system troubleshooting, diagnosis and problem solving

List of Typical Responsibilities For a Senior Technical Support Engineer Resume

Responsibilities for ccp-senior technical support engineer resume.

• Good customer service skills, with good written and verbal communications
• Proven effective oral and written skills
• Outstanding problem solving skills with good technical knowledge of SAN systems and TCP/IP & Inter-Networking in a Linux and/or Windows environment
• Good social communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
• Energetic team player with excellent customer relationship skills
• Good communication skills and ability to listen to customer issues

Responsibilities For Atac L Senior Technical Support Engineer Resume

• Excellent research and analytical skills; ability to provide quick solution to new problems
• Excellent people, management, and organizational skills to interact with staff, colleagues, and cross-functional teams, as well as 3rd parties
• Programming skills in any of Java, JavaScript frameworks, Java EE concepts and constructs including Servlets and JSPs
• Experience with Linux or Unix operating systems; good understanding of installation, configuration, upgrade, and maintenance
• Prior experience in troubleshooting problems to the source code level in C, C++ and Java is required
• Demonstrable experience gained working on engine systems or equivalent field experience

Responsibilities For Controls Senior Technical Support Engineer Resume

• Prior customer technical support experience with enterprise level software applications
• Excellent and demonstrable experience in Linux (particularly Red Hat and SuSE)
• Prior experience as a top tier Technical Support Professional with a software/hardware consumer electronics company
• High level Mac hardware and OS skills required
• Being a significant contributor to our SaaS customer support, providing good knowledge of software, cloud and network voice services
• Programming/scripting, Active Directory, eDirectory, Application Server, and Database experience all helpful
• Linux system administration experience; knowledge of installation methods, networking, firewall, security, clustering, web servers, and databases using Linux
• Linux system administration experience, including installation methods, networking, firewall, security, clustering, web servers, and databases
• Five or more years’ experience designing, starting up, and/or troubleshooting industrial automation systems

Responsibilities For Senior Technical Support Engineer IT Operations Management Resume

• Experience working in a customer facing Technical Helpdesk role supporting up to 3rd line
• Three years’ experience designing, starting up, and/or troubleshooting industrial automation systems
• Good understanding of Networking concepts TCP/IP Protocols, NFS, Samba, Naming
• Proven record of putting the customer first, going the extra mile, and doing what is right
• Fundamental understanding of the Red Hat OpenStack Platform architecture and administration experience across all of its working components
• Fundamental understanding of the OpenStack, Container architecture and administration experience across all working components
• Good understanding in at least one of the following technologies

Responsibilities For Contracting Senior Technical Support Engineer Resume

• Solid understanding of High-Performance Microprocessors / SoCs, Ethernet Switching, and Storage Area Networks
• Well understanding of the concepts of web application architecture and experience with HTML/CSS/JavaScript programming
• Previous experience reviewing source code and providing small code examples
• Experience working with Linux or UNIX and providing technical support to customers
• Computer experience providing technical support & services including equipment and application support
• Ystems monitoring or system support engineering work experience
• With at least 2 years of technical support working experience in professional audio industry, preferrably with broadcasting field

Responsibilities For Senior / Technical Support Engineer Resume

• Experience with Linux operating systems, particularly with networking and system administration
• Experience analyzing and troubleshooting RESTful web API calls
• Experience working with customers in a fast-paced, hi tech, support related position or similar engineering role
• Experience working with and troubleshooting APIs / Web-hooks, POSTman, RunScope
• Validate and provide input to the architecture of cloud setup touching upon areas of network, security, monitoring
• Experience with scripting and programming (C, C++, Perl, Python, Bash)
• Experience in technical support, engineering, IT, project management or consulting

Responsibilities For Fusion CRM Senior Technical Support Engineer Resume

• Experience in understanding complex performance issues and working with DBA’s to suggest valuable ways to fix a problem
• Experience working on Unix Operating System with knowledge of its
• Prior exposure to: Configuring monitoring and discovery tools
• Experience troubleshooting IT infrastructure technologies such as servers, networking, and storage, software and hardware
• Experience supporting the following applications

Responsibilities For Senior Technical Support Engineer Ellipse Resume

• Experience supporting one of the following applications
• Administration, and troubleshooting experience with Linux and Windows operating systems
• Experience working with teams i.e.: Quality, R&D, Operations, Manufacturing, etc
• Relevant industry experience with software-defined networking (SDN), network function virtualization (NFV), and cloud networking
• Experience with software defined networking (SDN), network function virtualization (NFV), and cloud networking

Responsibilities For Senior Technical Support Engineer Drilling Services Resume

• Relevant industry experience with software defined networking (SDN), network function virtualization (NFV), and cloud networking
• Relevant industry experience with software-defined networking (SDN), network functions virtualization (NFV), and cloud networking
• Experience with log analysis, streaming data, streaming metrics
• Practical Experience with Debugging tools such as Wireshark, Fiddler, Netmon, TCPDump, etc
• Utilize information tools, training and experience to provide high level of customer satisfaction
• Programs and configures Ixia networking equipment, such as Taps, routers and switches to interoperate in complex customer network environments
• Knowledge and work experience troubleshooting L2/L3 Ethernet protocols - Required
• Previous experience supporting complex enterprise software applications in System Integration projects or Technology and Operation environments
• Strong in fundamentals of UNIX or Linux operating system

Responsibilities For Senior Technical Support Engineer Lead Resume

• Strong in Data Warehousing fundamentals and Knowledge of ETL and data management
• Linux operating system installation, configuration, upgrade, and maintenance experience
• Experience working with infrastructure providers like Google Compute Engine (GCE), Amazon Web Services (AWS) and Microsoft Hyper-V
• Experience of in-depth Log Analysis using command line tools
• Technical knowledge and actual working experience with the Linux storage and file system
• B.S. in Computer Science, Electrical Engineering, Math or other relevant IT computer based qualifications or equivalent work experience

Related to Senior Technical Support Engineer Resume Samples

Senior support engineer resume sample, support analyst / senior support analyst resume sample, support engineer senior resume sample, center support resume sample, tech, tech support resume sample, expert support resume sample, resume builder.

We provide IT Staff Augmentation Services!

L3 network engineer resume.

• A Network Engineering Professional with over 8 years of experience in network design, implementation, troubleshooting and managing of large - scale enterprise networks. I provided Level-2 support for Network Operations Center's team as per the organizational requirement.
• Extensive experience of working on network equipment such as Cisco routers, Cisco switches, Cisco firewalls and F5 Load balancers
• Experience in Configuring and aggregating FEX (2148, 2248, and 2232) switches to the NEXUS aggregator switches (5548, 5596, 5020 and 5010) and NEXUS 7018.
• Experience in working on advanced features like VPC, VDC in Nexus and VSS in Catalyst 6500
• Expertise in implementing gateway redundancy protocols like HSRP and GLBP.
• Extensive experience in configuring and troubleshooting various Switching protocols which includes VTP, STP, RSTP, PVST, MSTP, creating VLANS and Ether Channel (PAgP, LACP) and implemented inter-VLAN routing besides creating SVI’s and VLAN Trunking using 802.1q.
• Proficiency in configuring, troubleshooting various Routing Protocols (BGP, OSPF, EIGRP, RIP, STATIC) and management of routes using manual summarization, default-routes and redistribution.
• Experience in implementation of offset-list for route manipulation and Access Control Lists, Route-maps, Distribute lists & Prefix- lists for route filtering.
• Experience Implementing Cisco ASA (5512/5550/5585 ) series firewalls and configured DMZ interfaces to restrict traffic flow.
• Network security including TACACS+, NTP, TFTP and SNMP.
• Hands on experience with Cisco IOS upgrades on different Cisco devices and modules.
• Experience in configuring ACLs, NAT, Subnetting, VLSM, Syslog Server, DHCP Server, DHCP relay on Cisco routers.
• Good understanding on Wireless LAN Controller.

TECHNICAL SKILLS:

Cisco Routers: 2600, 2900, 3600, 3800, 7200 and 7600

Cisco L2 & L3 Switches: 2900, 3560, 3750, 4500, 4900 and 6500

LAN Technologies: Ethernet, Fast Ethernet, and Gigabit Ethernet, VLAN, Inter-VLAN Routing, VTP, STP, RSTPWAN Technologies Frame Relay, PPP, HDLC, (E1/T1/E3T3)

Network Security: Cisco ASA (5512/5550/5585 ), ACL, IPSEC.

OS products/Services: DNS, DHCP, Windows (2000/2003/2008, XP)

Routing Protocols: RIP v1/v2, OSPF, EIGRP, BGP, PBR, Route Filtering, Redistribution, Summarization, and Static Routing.

Gateway Load Balancing: HSRP, VRRP, GLBP

Network Mgmt. Tools: Wire shark, Net flow Analyzer, Cisco Works, SNMP, SYSLOG

Security Server Protocols: TACACS+, LDAP, RADIUS

PROFESSIONAL EXPERIENCE:

L3 network Engineer

Confidential

Responsibilities:

• Responsible and resolving escalated tickets in complex situation where business critical applications are running.
• Troubleshooting the different issues where complex routing and switching expertise are required.
• Build complete new hospital environment having 4500-x VSS, NEXUS 5576 & 2248 VPC FEX. Access layer switch 4510 chassis and stacks of WS-C U.
• LAN and WAN design & implementation for existing and new environment. IP Subnetting and allocation ordering required BOM.
• Ordered bill of material (BOM) for a new hospital and worked on cabling parts along with the SFP’s.
• MPLS, Internet and METRO turn up and hitless upgrade on a 4500-X VSS without any downtime.
• Worked on MPLS complex routing changes on BGP, OSPF & EIGRP where P2P circuits are implemented and preferred.
• LAN refreshment making a NON VSS 4500 replacing with 6510 VSS and replacing all end of life switches to 3850 switches and depend on the requirement and port density replacing 4500 chassis.\
• LAN refreshment including design & implementation from collapse core to 3-tier architecture and WAN redundancy with a new service provider.
• Worked on cisco for bring outside vendors to communicate via VPN. Build GRE tunnels by connecting ASR9001 to the core for all different migration.
• Worked on servers migration and understanding the VMware and virtualization which connected to End of life and End of support switches from 3560, 3750, 3850 etc. which are having no dual power source to the Nexus-5x as part of power redundancy.
• Go-Live for a new hospital covering all the requirements for the client.
• Pre-requisite network survey for the juniper environment, where juniper 4200-X, Nortel 5548, Aruba 6000 wireless control .wireless survey with floor maps to check the signal strength.
• Worked on DMZ environment along with security team where PALO ALTO’s are in place for our network. Involving in F5 load balancing too and represent same on VISIO.
• Implemented Switches and Routers based on customer requirements
• Worked on Multicast based on application requirements and UCS chassis connection

L3 Network Engineer

Confidential, Houston, TX

• Implementation of Cisco Security manager 4.5 for managing all the firewalls right from installation, roles assigning, backups, HA and deployment. Involved in project planning and reviewing based on the requirements and deploying within the existing network.
• Need to provide Knowledge Transfer (KT) sessions to the team who work on firewalls and explain them how to handle and work with CSM 4.5.
• Worked with the data center planning groups, assisting with network capacity and high availability requirements.
• Designing and implementing test labs for the testing on CSM.
• Configured ASA 5525, 5540 and 5550 to ensure high-end security on the network with ACLs and Firewall.
• Created and design network layout and documented network system design with detail information using Visio software.
• Designing and configured Gigamon420for our network and deployed successfully in our data center as a replacement of fluke taps.
• Worked on Nexus platform7018, 5K series (5548, 5020 and 5010) and FEX (2248, and 2232) and deployed VPC, VDC and OTV and successfully implemented VSS on the Cisco switches.
• Deployed catalyst switches 6500, 4508, 4500 and 3750 in the distribution and access layer.
• Part of team implemented data center disaster recovery and responsible for configuration and testing purpose before production.
• Installand upgrade Cisco network switch and router IOS software
• Involved in managing the Routing Protocols OSPF and BGP on 7200 and 7600 and on ASR.
• Tested various BGP attributes like local p, MED, Weight and replicated customer issues in the testing environment lab
• IP Allocation for all applications and servers with high availability throughout the company.
• Involved in providing access to user machines and partners outside our network by SSL and IPSec VPN tunneling.

L2 Network Engineer

• Responsible for entire LAN and WAN maintenance and troubleshooting of the company network. Involved in the Team of Data Center Operations to perform duties like administration and deployment of Cisco Routers and Switches according to the organization requirements.
• Involved in project planning and reviewing based on the requirements and deploying within the existing network.
• Idea on VMware and vitualization during the windows migration on 2003.
• Reviewing all changes to network configuration for technical accuracy and provide solutions to Multi-Protocol Network problems.
• Configured and managed VLANs, 802.1Q Trunk, RPVST+, Inter-VLAN routing, HSRP and LAN security for Layer-2 and Layer-3 switching domains as per the organization's requirement plan.
• Deployed Nexus 2000 series Fabric Extenders, Nexus 5000 series Fabric Interconnects and 7000 series switches. Deployed features like VPC, VDC, FEX links & OTV.
• Involved in managing the Routing Protocols OSPF and BGP.
• IP Allocation for all applications and servers with high availability throughout the company. Configured ASA 5540 to ensure high-end security on the network with ACLs and Firewall. worked on ACS 6004 console server (Avocent - Cyclades console server ) for authentication through TACACS+.
• Involved in designing WAN infrastructure for redundancy in case of link failure.
• Responsible for technical evaluation, troubleshooting, overall project management, problem solving and turn-up of the service with the ISP.

Network Engineer

• Played responsible role for implementing, engineering, & level 2 support of existing network technologies / services & integration of new network technologies / services
• Configured and managed 2600, 3500, 7613 Cisco Routers and 4500 and 6500 series Cisco Switches
• Configured RPVST+ for loop prevention and VTP for Inter-VLAN Routing and configuring switch for 802.1x port based authentication
• Implemented port aggregation & link negotiation using LACP and PAGP
• Involved in design, implementation and configuration of HSRP for load balancing on L3 switches on different location of office on the switched network
• Worked on installation, maintenance, and troubleshooting of LAN/WAN ( NAT, DHCP, TCP/IP)
• Carried out route redistribution BGP to OSPF& manipulated route updates using distribute lists, route-maps & administrative distance, and offset-lists
• Configured Access List (Standard, Extended, and Named) to allow users all over the company to access different applications and blocking others
• Configured Client VPN technologies including Cisco’s VPN client via IPSEC
• Troubleshot issues and outages on Trunks and Router interfaces and firewalls extensively
• Provided technical assistance for LAN/WAN management and complex customer issues
• Assisted Network Engineer in the installation and configuration of firewalls
• Performed on-call support for installation and troubleshooting of the configuration issues
• Provided Technical support for improvement, up gradation, and expansion of the existing network architecture

Associate Network Engineer

• Responsibilities included taking care of the IP Addressing in the organization which included designing new subnets based on the requirements.
• Involved in implementing & Designing the switched network. Configured STP, VTP and DOT1Q in switching network.
• Created VLAN & Inter-VLAN Routing with Multilayer Switching.
• LAN Cabling in compliance of CAT5 standards infrastructure like Racking and Stacking
• Assisted in Troubleshooting LAN connectivity and hardware issues.
• Maintained Redundancy on Cisco 2600, 2800 and 3600 routers with HSRP.
• Performed RIP, OSPF, EIGRP routing protocol administration
• Involved in monitoring the performance of the network, thereby identifying the bottlenecks in the network, troubleshooting the connectivity problems using Ping, Trace route, and Telnet.
• Involved in troubleshooting IP addressing issues and Updating IOS images using TFTP.
• Worked on troubleshooting customer related issues related to router configuration, L1/L2 issues.
• Daily responsibilities included monitoring network connectivity, administration of the remote location, assisted in design guidance for infrastructure upgrade.
• Installed Wireless Access Points WAPs at various locations in the company.
• Analyzed and studied Client requirements to provide solutions for network design, configuration, administration and security.

We'd love your feedback!

Resume Categories

• .NET Developers/Architects Resumes
• Java Developers/Architects Resumes
• Informatica Developers/Architects Resumes
• Business Analyst (BA) Resumes
• Quality Assurance (QA) Resumes
• Network and Systems Administrators Resumes
• Help Desk and Support specialists Resumes
• Oracle Developers Resumes
• SAP Resumes
• Web Developer Resumes
• Datawarehousing, ETL, Informatica Resumes
• Business Intelligence, Business Object Resumes
• MainFrame Resumes
• Network Admin Resumes
• Oracle Resumes
• ORACLE DBA Resumes
• Other Resumes
• Peoplesoft Resumes
• Project Manager Resumes
• Quality Assurance Resumes
• Recruiter Resumes
• SAS Resumes
• Sharepoint Resumes
• SQL Developers Resumes
• Technical Writers Resumes
• WebSphere Resumes
• Hot Resumes

Are you Hiring?

Talk to a Recruitment Specialist Call: (800) 693-8939

• Schedule A Meeting
• Franchise Opportunity
• LCA Posting Notices
• Hire IT Global, Inc - LCA Posting Notices
• Electronic PERM posting Notice

Client Services

• IT Staff Augmentation
• Hire Programmers
• Government Services
• IT Project Management
• Industry Expertise
• Resume Database

Job Seekers

• Browse Jobs
• Upload Resume
• Employee Benefits
• Resume Marketing
• Us Citizens/Green Cards

Visa Sponsorship

• Forms Checklists
• H1B Visa Transfer
• E3 Visa Sponsorship
• TN Visa Sponsorship
• EB3 to EB2 Porting
• Green Card Sponsorship

Resume Builder

• Resume Experts
• Search Jobs
• Search for Talent
• Employer Branding
• Outplacement
• Resume Samples
• Software Development

Java Support Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the java support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Perform functional and integrated testing
• Manage and fulfil Service Requests
• Interact with client, advanced business analysts and solution developers to determine and resolve system issues and defects
• Liaise / promote and foster good working relationships with clients and other CGI teams
• Provide guidance and mentoring to more junior members
• Identify potential service improvements
• Prepare and release data, bug and code fixes, and system enhancements
• Design and develop in-house built applications and tools that streamline development and support processes
• Working in a Linux environment
• Business Application Development
• Object Oriented Development principles
• Provide off-hours support on a rotational basis
• Install, maintain, and customize vendor built software that is utilized by development and support teams
• Internal Application Development & Support
• Works with Change Management/ Release Managers on the evaluation of change events
• Track incidents and assist the Project manager for planning and delivery of Production defect fixes and Maintenance Releases
• Strong technical background with a passion for L3 Support and enthusiasm for working in a great team
• Identify improvements in logging, monitoring and support documentation
• Maintains effective relationships with core and extended program team members, peers, senior stakeholders and business managers
• Manages client impacting incidents including business impact assessment, technical resolution, engagement, and communications
• Ensures monitoring alerts and systems events are assessed, prioritized, and managed
• Exhibit a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutions
• Tools/IDEs: AutoSys, WebGUI, Oracle SQL developer, SOAPUI, HP Application Lifecycle Management quality center, BMC Remedy, Microsoft Visio, SPLUNK, TOAD
• Able to contribute to
• Ensure overall organizational support goals are met (i.e. SLA, incident / problem reduction, application availability)
• Good experience in handling various production support roles (technical) and hands-on experience in using at least 2-3 widely used monitoring tools
• Ability to troubleshoot complex production issues
• Ability to work independently to complete assigned tasks
• Ability to adjust both written and oral communications to a variety of different audiences
• Key Technologies experience: J2EE, JMS, SOAP, Web Services, webmethods, XML Schema, JMS, JDBC
• Manage infrastructure upgrade projects

15 Java Support resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, unix / java-applications support analyst resume examples & samples.

• Lead Technical Projects for new on-boarding of automation or data manipulation
• Analyst must use discretion to prioritize workload in order to ensure timely problem resolution and customer satisfaction
• Technical expertise on multiple platforms is required
• Work with Engineering on new code releases and defects
• College Degree or equivalent work experience
• Minimum of 3 -5 years experience in an applications support, operations, or applications development role
• Strong skills in problem solving and issue resolution
• Ability to quickly learn new technologies and tools
• Understanding of the software development lifecycle, languages, and methodologies
• Experience working in a multi-vendor environment with high levels of vendor interaction preferred
• Experience within UNIX/AIX, JAVA applications
• Experience with ATM technologies preferred

Java-applications Support Analyst Resume Examples & Samples

• The primarily responsible for accurate problem identification, recommendation of system or design fixes, and resolution of P1S1 incidents
• Implements a wide range of creative solutions and uses judgment based on deep technical knowledge to determine the best course of action to resolve technical issues that pose a significant risk to the firm and/or affect a large number of users
• Ensures information controls, back-up and recovery strategies are in place across all environments
• This role will also conduct issue resolution, root cause analysis and remediation, capacity planning and Disaster Recovery planning and execution, must familiar with IT Risk Management and Audit standards
• This requires working closely with cross functional teams across the organization therefore strong relationship management skills are essential
• The role requires knowledge of the production support processes such as incident case management, logging, prioritization of issues and status updates to various levels of management
• This role will provide 24x7 Escalation Level Production Support duties; optimize application's stability and performance through utilization of internal and external resources
• Work with a global team of production support resources, ensure quality, security and the enforcement of the Production protocols and standards, Originate ideas for, Drive, and Implement solutions for Application Service Improvement Plans and Capacity Planning
• Work with Technology Application Development and Production Support teams
• Bachelor's degree in Computer Science or related technical or business area
• Minimum 3+ years of applications production support/application development work experience
• 3-5 years experience with production support and development life cycle in Web Based and Client/Server environments
• 3-5 years experience with Oracle, SQL, SQL Server DB, UNIX, Java, Servlet, JSP, Spring, hibernate
• 3-5 years Production Support experience, preferably supporting applications in a mortgage servicing environment
• 3-5 years experience in developing 'proactive' processes designed to alert/eliminate problems before they escalate to an issue
• Familiarity with technology deployment procedures
• 3-5 years experience with technology problem resolution procedures and triage
• 3 years experience utilizing scheduler software such as Control-M or Autosys, and file transfer protocols such as FTP and SFTP
• 3-5 years experience in developing detailed process workflow with automation orientation
• Contribute to training and knowledge sharing session between various technology Application Development and Production Support teams
• 1-2 year of Knowledge of Splunk and WILY
• Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities
• Ability to work well in a team-oriented, agile environment
• Technical skills in one or more of the following

Java Support Specialist Resume Examples & Samples

• Deploy and configure Java based Products on SaaS and customer environment
• Setup data transmission infrastructure (FTP/JMS) on SaaS environment
• Schedule and Manage customer releases
• Document customer problems/complaints and procedures for correcting issues
• Replicate customer reported software issues and work with development team to resolve code related issues
• Collaborate with Product, Development, QA and Services teams to resolved customer related product issues
• Assist with testing of software releases and patches
• Support production SaaS infrastructure
• Attend Customer support calls during off-business hours on a Team rotation basis
• Acts as technical expert and may plan and assign associates some support activities but primarily responsible for the delivery of a technical process/service
• Identifies and recommends changes in procedures, processes and scope of delivery
• Operates with substantial latitude for un-reviewed action or decision
• A minimum of 6 years of java based software install, support and troubleshooting experience
• 6 years of Database systems experience with database systems such as SQL 2005/2008/2012
• 4 years of experience in writing SQLs and Stored Procedure
• 1 year of Administration experience with Java Application Servers such as JBoss, Weblogic or Websphere
• Ability to review detailed system log files to quickly identify problems
• Strong analytical and troubleshooting ability with strong detail orientation
• Strong organizational and interpersonal skills with the ability to multi-task
• Knowledgeable in Application Monitoring tools
• Knowledgeable in Shell scripting on Windows and Linux platforms
• Experience in Continuous Integration and Continuous Deployment environments
• Broad understanding of underlying network technologies like DMZ, VPN, various firewall technologies, HW Load balancing tools like F5 etc

Java / C Application Support Lead Resume Examples & Samples

• Providing technical leadership & implementation of software system enhancements
• Understanding of the most common object oriented programming design patterns
• Participate in code reviews and ensure that all solutions are aligned to pre-defined architectural specifications; identify/troubleshoot application code related issues; and review and provide feedback to the final user documentation
• 5+ years experience with programming language Java/C#
• 2+ years experience with C#, .net, HTML5, CSS, JavaScript, AJAX and Spring frameworks

Java Application Support Resume Examples & Samples

• Knowledge and understanding of networking technologies. (VPN, Load Balancers, Firewalls, Routers, etc.)
• Understanding of internet technologies. (Web servers, encryption, XML, HTTP, Web Services, etc.)
• Experience with IT infrastructure tools such as application and server monitoring, log management, IPS/IDS, vulnerability management, etc
• Experience with Databases, SQL, LDAP, and Linux/Unix

Java Developer, Jboss Support Resume Examples & Samples

• Efficiently develop test cases, product patches, and examples to resolve customer issues
• Share your knowledge with our customers by using your developer-level experience to analyze or debug Java and C++ application issues at the language-level, e.g. code development, code review, and stack traces
• Own issues and provide an outstanding customer service experience
• Analyze, troubleshoot, and reproduce problems
• Desire to solve complex problems and learn new things
• Ability to read and write code in Java
• Detail oriented and responsible with excellent verbal and written communication skills
• Ability to prioritize and work on multiple tasks at once
• Understanding that the customer's success is your success

Java Developer / Support Engineer Resume Examples & Samples

• You will be working in a cross-functional team of talented and motivated colleagues, following agile methodologies and the industry’s best practices focused on SAP Security products
• Communicate with customers in a considerate and professional manner, clearly and politely providing highly valued remote services and consulting
• Contribute on continuous improvement of software quality; design, implement and test improvements of software architecture and applications
• Develop extensions of SAP Identity Management and take part in future product improvements
• Proficiency in Java
• Knowledge in software security concepts and protocols
• Problem-solving and analytical skills
• Ability to work without close supervision over complex tasks and innovative projects
• Creative thinking, willingness and ability to quickly learn new concepts and technologies

Java Application Support Work Location Resume Examples & Samples

• Broad knowledge of architecture of enterprise level information technology hardware (e.g., WAN, LAN and computer systems and peripherals) and software platforms
• Deploying product features and updates on application servers Jboss

Java Developer, Web Application Support Resume Examples & Samples

• Participates in systems design, working within an established framework
• Interfaces with business analysts and/or customers to clarify requirements
• Contributes to the development of test plans and participates in post-implementation reviews
• 4 years of Java programming experience
• Experience leading a small project or a part of a larger project
• Experience interfacing with Web Services and Messaging Layer using JMS
• Experience with database technologies and creating SQL queries. DB2 expertise is a plus
• Experience in Agile software development
• Experience with Unit Testing and Continuous Integration (SVN, Maven, Jenkins, JUnit)
• Possess a basic understanding of the different systems/applications in use in the area supported and how they inter-relate. Knows who to engage and coordinate with when a system they are working on may impact another system/application
• Contributes to the development of project plans, identifies key milestones, and raises critical project issues such as resource needs and contingencies

Java Application Support Lead Resume Examples & Samples

• Provide production support of several Priority 1 external facing critical business applications
• Work with the on / offshore production support team handling Incident and Problem tickets
• Provide on - call support (24x7) during critical issue resolution
• Coordinate root cause analysis efforts for permanent resolution on all Incidents
• Experience with UNIX and Shell Scripting
• Experience with RDBMS (Oracle or SQL or DB2)
• Knowledge of SVN or any other source code control systems
• Knowledge of integrated platform as a service (iPaaS) technology such as Mule / IIB ESB
• Experience with Waterfall and Agile methodology
• Experience with HTML5, CSS and JavaScript
• Experience with mobile application development - CQ5
• Experience working within a matrix organization
• Exposure to ITIL
• Healthcare Industry Experience
• Knowledge of HP ServiceNow or similar tool

Associate IT Application Support Specialist Java Licensing Resume Examples & Samples

• Triaging and analyzing application, data and upstream/downstream integration issues
• Drive issues to closure either thru code/data modification
• Provide application admin and configuration activities and contribute to konwledge base
• Participate in Root cause analysis
• Ability and willingness to learn regarding the applications and their ecosystem
• Coordinate with QA & RTP teams for testing and deployment
• Engage in peer reviews during program specifications, coding and testing
• Total of 3 - 5 years’ experience in Oracle Applications
• Strong technical knowledge in Oracle applications,Like SQL and PL-SQL is must
• Experience in Oracle ERP Application release 11i/R12, Prefarably any one of the modules like Order Managment,Credit collections, Service contracts and Receivables

Java Application Support Analyst Resume Examples & Samples

• Ensure that applications are available and supported in line with defined system service level agreements
• Act as point of contact for all application service interruptions; oversee all crisis and incident management processes
• Executing and/or escalating problem management procedures as necessary
• 5-8 years of experience in core Java
• 5-8 years of experience in UNIX and Windows
• 5-8 years of experience with Middleware technologies such as Apache, Websphere Application Server, or IIS
• 5-8 Experience on splunk and wily
• 2- 4 Experience on datapower
• Prefer knowledge of tools and scripting methods utilized for deployment and configuration of Web Applications
• Understanding of TCP/IP networking , Loadbalancing
• Be prepared to fully commit outside of normal hours on a 7x24x365 basis
• Troubleshoot technical issues (Java/J2EE) or escalate and work with appropriate technology teams to provide solutions
• Monitor infrastructure, servers, databases, application batch jobs
• Support Sustained Resiliency, Disaster Recovery, PLM and High Availability events
• 5 years of application support experience with a minimum of

Support Engineer With Java Resume Examples & Samples

• Analyze, evaluate and resolve customer issues related to the implementation and operation of SAP Identity Management java based solution
• Ensure excellent quality and maintain high standards in customer incident processing
• Organize and participate in the de-escalation of critical customer situations
• Cooperate with other development or maintenance groups from different levels
• Follow SAP product standards applicable for your development

Support Engineer With Java-afc Resume Examples & Samples

• Designing and developing new features via configuration/customization for the ELM platform
• Provide L3 support for the ELM platform
• Being involved in Development and time-boxed iterative development
• Developing new features using 3rd party APIs provided by the platform
• Being assigned in rotations to both designing and developing new features of the application as part of the SDLC, as well as provisioning in-life third line support for the application in scope
• Occasional on-call support might be required
• Owning the full development lifecycle, including the delivery of quality technical materials for each Project
• Good knowledge of OOP. - 1 year of experience as JAVA developer, Standard Edition. - Experience with SVN, Apache Maven is considered a plus
• Have working knowledge of supporting software applications, patches and bug fixes
• Help maintain code quality

Level Support Analyst Java / ETL / Big Data Resume Examples & Samples

• Ensure that all JPMIS applications are available and supported in line with defined system service level agreements
• Documenting support activities, which include support tasks and outages
• Building tools to enhance the support function
• Special projects such as COB/DR, Controls and Compliance related activities
• Bachelor degree in Information Systems, Computer Science or a related field
• 3 - 5 years of work related experience in the IT field or an equivalent combination of education and work experience
• Strong knowledge of relevant applications and development of life cycles
• 2+ years experience working in scripting in a variety of languages, including UNIX, PERL, etc
• 2+ years experience with Java EE
• 2+ years experience with Informatica or similar ETL tools
• Good understanding of Systems Administration
• Good understanding of application development cycle and agile methodology
• Having good teamwork attitude and willing support during after office hours
• Strong analytical skills as well as strong troubleshooting skills
• Excellent interpersonal skills are absolutely critical to this role
• Have an open attitude towards sharing ideas and knowledge. A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through
• A team player with a positive attitude - enthusiastic, dynamic, energetic
• Excellent listening, written and verbal communication skills
• High School Diploma and 2 years' related experience
• 1+ years design, development, and testing java applications. (Preferred but not required. School experience considered.)
• Ability to interface with clients and gather requirements and facilitate meetings

Java Support Analyst Resume Examples & Samples

• Monitor and respond to Support Incidents as per the criteria specified in the relevant SLA
• Acquire and enhance technical knowledge of supported applications / systems
• Complete complex impact assessments
• Active participation in and leading of team meetings, scrums or equivalent

Java Support Systems Analyst Resume Examples & Samples

• Perform Tier I, II & III Support (investigation, diagnosis, resolution, restoration, root cause analysis)
• Performs other support activities which may include: service requests, incident resolution, production support, system monitoring, analysis and reporting, system process evaluation
• Analyze and understand user and computer systems requirements
• Prioritizes assigned tasks to meet or exceed service level targets
• Participate in software development lifecycle activity; estimating, planning, designing, coding, documenting and testing of software applications
• Work closely with the team lead
• Work on any other related task whenever necessary
• 3+ years of experience with IT Service Management and ITIL v3 Foundation Certification
• 3+ years of experience in Object Oriented analysis, design, development and integration of software products in a company recognized for software development capability, using Java
• Knowledge of other development languages is a plus
• Understanding of Javascript and web services
• Exposure to Spring 3 framework for managing dependency injection and transaction as well as the MVC component for building web application
• Some experience with continuous integration
• Proven ability to meet deadlines and successfully complete of deliverables,
• Bachelor's Degree or a College Degree in a related area and at least 3 years of experience
• Hospitality experience a plus
• Adobe Experience Manager or similar content management system a plus
• Excellent communication capability in English, both spoken and written
• Analytical, thorough, resourceful, and detail-oriented
• Customer service-focused
• Strong ability to work in an open and collaborative team environment
• Effective time management
• Hard working and flexible

Java Application Support Engineer Resume Examples & Samples

• Assist other Support Engineers in troubleshooting and resolving issues around vended and internally developed applications
• Respond to issues in a timely and efficient manner with the assistance of other team members and other Mastercard resources with the goal of minimizing the impact to our customers
• Assist in maturity efforts around application environments to create a more stable and effective solution to all consumers
• Work in conjunction with other application support members to create and facilitate a 24x7x365 resolution mechanism
• Assist in the continual improvement of documentation, processes, governance, customer onboarding, etc. around application environments
• Monitor and mature monitoring efforts for application suite to allow greater efficiencies and effectiveness in responding to and resolving system issues
• Assist in continual process improvement around application environments on a regularly scheduled basis with the goal of bringing the applications to even greater stability and effectiveness

Smts-java Support Resume Examples & Samples

• Prior experience in enterprise application / system
• Experience with Relational data modeling and Object Oriented Design concepts
• Strong knowledge of Oracle 10G, 11G PL/SQL, and Relational databases
• Good knowledge of HTML and Java Scripting
• Good knowledge of XML/XSL
• Manage the software support process
• Develop/Implement any new software that helps to improve the support processes
• Closely work with Metricstream Product Management & Product Engineering team
• Participate in the entire SDLC for introducing new features in existing product
• Technical Support to internal customers and R&D teams
• Strong comprehension, analytical and problem solving skills
• Level 3 Production Support
• Implement complex solutions to all known/documented production incidents
• Define and implement new solutions for unknown production incidents of low to moderate complexity
• Interface with L1 and L2 support groups, providing assistance and guidance as required
• Fulfill ad-hoc requests from business partners for system/database updates or queries to support company operations
• Level 3 Application Support Analysis
• Analyze application code logic to determine root causes of production incidents
• Define and document software requirement changes necessary to fix root causes of production incidents
• Implement low to moderate complexity code changes that resolve root causes of incidents or enhance operational characteristics (resilience, scalability, etc.) to applications that support business operations and client activity
• Internal Application Development & Support

Java Support Engineer Resume Examples & Samples

• Track, coordinate and solve the java application platform tool chain related 3rd level support cases
• Understand in depth complex technical issues, suggest workarounds and engage with the developers
• Build and maintain internal documentation such as knowledge base, user guides, etc
• Dedicatedly share findings, bugs and ideas to improve and optimize the tool suite with team members
• Collaboration and communication with internal providers and offshore partners
• Provides on call support for triaging problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management
• Communicates with line of business and management the overall status and health of the application
• Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
• Performs trouble shooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis
• Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc
• Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
• Assesses initial severity, gather impacts, creates tickets (REMEDY), engages necessary support teams, and escalates as necessary to ensure timely restoration.  
• Please note: This is not a developer role**
• 7+ years of relevant IT experience such as (Production Support, SDLC- Waterfall / Agile
• Proven expertise in following
• Application Servers: IBM WebSphere, Apache/Tomcat, JBoss, BEA WebLogic
• OS Platforms: Solaris, Windows, Linux
• Databases: Oracle, Microsoft SQL Server, IBM DB2, Informix
• Provide generic solutions and avoid recurring of incidents. Proactively monitor the production environment and identify the potential incidents
• Causal analysis
• Develop shared/common solutions
• Flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to Dev & Infrastructure Releases
• Hands-on experience in Incident and problem management

IT Java Application Support Resume Examples & Samples

• Assist in managing and coordinating all production related activities with Service Coordinator and a team of offshore resources
• Ensure timely resolution of all production issues meeting or exceeding SLA's
• Assist Service Coordinator and Service Manager in providing management status reports on daily, weekly and monthly basis
• 3 or more years Java development exp
• 5 or more years total experience developing and/or supporting applications in an enterprise environment
• Demonstrated hands on experience with middleware technologies (e.g. Mule ESB, RabbitMQ or others)
• Working in a 24/7 environment on call basis
• Prior Ensure timely resolution of all production issues meeting or exceeding SLA's
• Experience Jenkins, Docker, MYSQL, Rabbit MQ, Kafka, Spring
• Experience working within a Cloud environment
• HIPAA/PHI experience
• Healthcare experience
• Undergraduate degree in applicable area of expertise and/or equivalent experience

Java .NET-applications Support Analyst Resume Examples & Samples

• Provide production and non-production environment support for critical Applications
• Maintain Business Process Indicator of 99.99% or higher. This includes monitoring of the environment, managing, tracking, and resolving incidents and escalations
• Analyze data processing problems to implement and improve resiliency of the application supported
• Performing RCAs for production incidents and preventing reoccurrences
• Partner closely with Application Development, Testing teams, all data consumers, and other dependent support teams
• Participate in on-call rotation for application support, including weekends and off-hours
• Improve productivity, supportability and efficiency by automation of repeatable tasks using tools and scripting
• Create and improve system documentation (Run books, FAQs)
• Produce production metrics
• Participate in Disaster Recovery events and Major Event Changes
• Performing a daily health check of intra-day/overnight system batch processes
• Runs technical bridges, as required and leverages experience and organizational knowledge to reduce MTTR (Mean Time to Recover)
• 2+ years experience with .NET/Java
• 2+ years experience with a Oracle
• 2+ years of Application Development work experience in a client server and or Web environment that demonstrates exceptional technical design, coding, testing and debugging skills
• Experience in COM, ACTIVE-X programming and design, Oracle, PL/SQL, Unix shell scripting
• Ability to work well in a team oriented, fast pace environment
• Strong analytical skills and eagerness to learn new technologies
• 1) Web application experience w/Java (lots of microservices API's in this environment)
• 2) Spring MVC (understand how application renders page,process user inputs, and how workflow happens)
• 3) Querying SQL / BASH (a lot of unix administration) know how to change file permission

Java Application Support Specialist Resume Examples & Samples

• Experience troubleshooting java applications
• Strong UNIX/Linux knowledge including the ability to understand the interaction between applications, hardware, and operating system and to provide recommendations and suggestions related to troubleshooting and performance improvement
• Strong system administration experience
• Server and application deployments and task automation
• Handling of change, trouble shooting incidents, escalations and problem management
• Effective oral and written communication skills and interpersonal skills as well as the ability to work well in a team environment
• Experience with Informatica Powercenter or BigData Management
• Knowledge of HTTP, SQL, Databases
• Knowledge of Big Data systems, Teradata , Greenplum/Mata,

Strong C++ Developer With Java Knowledge to Support TV Media Platform Resume Examples & Samples

• Solid experience in C++ and OOD
• Some experience in Java (SE 7/8, JavaFX)
• Knowledge of either common media pipeline or TV broadcasting
• Experience of development in Windows and Linux environment

L Java Application Support Engineer Resume Examples & Samples

• Provides Level 3 support for technical infrastructure components (e.g. databases, middleware and user interfaces)
• Performs problem and root cause analysis for application production incidents and delivers the necessary resolution pack (i.e. hotfixes, patches)
• Provide L3 Support and remediation on any issues pertaining to the above applications by providing detailed code analysis of applications’ production platform. Remediate incidents/outages pertaining to the platform
• Estimate time required to implement remediation actions
• Support and contribute to all relevant documentation following DB internal Standards, Procedures and Guidelines
• Ensures appropriate vendor interaction in a multi-vendor environment
• Conducts incident and problem management activities
• Conducts regularly-scheduled Problem Management meetings with IT Product Managers (ITPMs), infrastructure groups, problem managers and incident managers to track progress and highlight issues
• Perform detailed technology analyses to highlight weaknesses and make recommendations for improvement

Java Technical Support Analyst Resume Examples & Samples

• Serve as Point of Contact for L3 Support and get heavily involved during production outages for WorldLink application
• Ability to perform Root cause analysis and identify long term resolutions to prevent reoccurrences of issues
• Determination of failing/impacted components and expedite recovery
• Assist in creation of tools to improve team’s capability to identify cause and expedite recovery
• Position requires participation in an ON-CALL rotation with 24 X 7 support responsibilities
• Interacts with peer groups, as needed in delivering the objectives for the production operations unit assigned
• Ensures the project activities, as may be assigned, are completed within established time and that objectives conform to corporation’s overall standards and operations objectives
• Coordinates scheduling of personnel to ensure optimal and adequate shift coverage
• Ensures potential client impacting incidents are identified and remediated prior to client impact or remediated as soon as possible after issues arise
• Supports or leads as needed Resiliency events (Disaster Recovery, Sustained Resiliency, etc.)
• Ensures Business Continuity objectives are met
• Proven track record in technical analysis and defect resolution
• A strong application support background with client facing internet and back office applications
• Strong problem solving, analysis skills
• Deep understanding of technology and architecture concepts
• Experience in providing technical support in Core Java, J2EE, Spring, Hibernate, Oracle, Unix/Linix and database environment
• Understanding of architecture concepts
• Excellent communication skills with the ability to present technical concepts to a non-technical audience
• A Bachelor of Computer Science, Information systems, Information Technology or related disciplines
• Strong knowledge on SDLC / Agile Methodology
• Willingness to learn complex applications and unique data
• Excellent oral, written and interpersonal skills
• Strong Academic record or strong related internship /Co-op/Work experience
• Time management skills and the ability to simultaneously work on multiple deliverables
• Must be organized
• Support client Business, Functional and Technical processes
• Prepare and maintain project documentation and artifacts including analysis, reports and user documentation
• 3+ years of relevant technical experience working with enterprise applications, to include the following
• Java / Java EE experience
• Oracle, SQL Server or other equivalent database experience, especially writing and tuning SQL queries
• Shell scripting or bat scripting experience
• Knowledge and experience reading Object Oriented code, required for troubleshooting issues
• Experience UNIX-like Operating Systems such as AIX and Linux
• Ability to work in a team-oriented environment and meet deadlines
• A four year Bachelor's degree in a related field
• Software Configuration Management experience
• Knowledge of web framework patterns, i.e.: the MVC framework

Java-unix Support Resume Examples & Samples

• System Monitoring
• Installation Services and Management
• OS administration; User Administration
• Application Software support
• Facilities Management
• Security Services; Back-up Services
• Hardware services/management
• Documentation/Regulatory requirements
• Remotely managed servers overseas, including

Related Job Titles