quality management assignment pdf

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Total quality management : text, cases, and readings

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SIMILAR ITEMS (based on metadata)

• NOC:Total Quality Management - I (Video) 
• Co-ordinated by : IIT Kanpur
• Available from : 2017-06-08
• Intro Video
• Quality and its Dimensions
• Quality and Variability
• History of Quality Control
• Management Aspects of Quality - I
• Management aspects of Quality - II
• Introduction to Concepts of Probability
• Six Sigma Overview
• DMAIC for Problem Solving
• DMAIC exmaples and DMADV
• Quality Improvement
• 7 Old Tools for Quality Assurance
• 7 New Tools for Quality Assurance
• CPM, PDPC and Introduction To House of Quality
• Building the House of Quality
• Introduction to Acceptance Sampling
• The Operating Characteristic Curve
• The OC curve and Sampling Plans
• Double Sampling
• Sequential Sampling, Military Standard and Introduction to R
• Basic Understanding of R and Introduction to Control Charts
• Basics of X bar and R chart
• Usage of X bar chart and R chart
• Variable Sample Size in X bar and R chart
• Patterns in Charts
• S chart and OC curve
• S square chart and MR chart
• Attribute charts- The p chart
• np control chart
• Estimating control limits with varying sample size
• OC curve, c and u charts
• u, g and h chart
• Introduction to Process Capability Analysis
• PCR calculation and Gauge Capability
• Introduction to ISO 9000
• Watch on YouTube
• Assignments
• Download Videos
• Transcripts

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TQM Assignment

Related Papers

Dr. Faisal Talib

IOSR Journals publish within 3 days

Abstract: Total Quality Management (TQM) is a management philosophy which focuses on customer satisfaction by improving the organisation performance through co-ordination of various processes in all the business units. The purpose of TQM is to provide quality product or service to the customer which inturn provides increased productivity at low cost. TQM is applicable to all manufacturing and service industries. It operates on the principle that cost of prevention is less than the cost of correction. This study focuses on TQM development, performance and sustenance in service industries through effective communication, critical success factors and market orientation. It examines the quality improvement through effective employee communication and the relationship between CSFs and company performance. The study suggests Deming’s Plan-Do-Study-Act (PDSA) cycle based approach to develop and sustain TQM. It articulates the relationship between TQM and market orientation, in terms of both elements (practices) and performance. The study investigates the reasons for TQM failures and proposes guidelines for successful implementation of TQM. Keywords: Critical Success Factors (CSFs), Effective Communication, Market Based Quality, PDSA, TQM Failures, and TQM Implementation

Maged Awwad

In the current market economy, companies are constantly struggling to achieve a sustained competitive advantage that will enable them to improve performance, which results in increased competitiveness, and of course, profit. Among the few competitive advantages that can become sustainable competitive advantages, quality plays a crucial role. Recent research shows that about 90% of buyers in the international market, consider quality as having at least equal importance with price in making the decision to purchase. In the opinion of some specialists in economic theory and practice, total quality refers to the holistic approach of quality, which actually means, addressing all aspects of economic and social development and technical of quality. Thus, the holistic approach of quality at organisation-wide involves procedural approach of quality, in this respect, the study focuses on this type of quality approach, i.e. the procedural approach, taking into account the strategic aspects of the continuous improvement of quality, which means in fact, the quality management. Total Quality Management is seen as a way to transform the economies of some countries to be more competitive than others. However, Total Quality Management brings not and will not produce results overnight, it is not a panacea for all the problems facing the organization. Total Quality Management requires a change in organizational culture, which must focus on meeting customer expectations and increasing the involvement of all employees to meet this objective, as an expression of the ethics of continuous improvement. In general, research on quality aiming identify why an organization should adopt the principles of total quality management, but attempts to identify the failing companies' attempts to implement total quality management principles are not so visible. Concerns companies to introduce quality management systems are becoming more pronounced, therefore, in this study we try to identify and present the main reasons that prevent achieving quality and implementation of total quality management system, in other words, we are interested in identify barriers to implementation and development of a quality management system.

Dr.VENKATAIAH CHITTIPAKA

Purpose: The purpose of this paper is to study the relationship between Total Quality Management (TQM) practices and organizational performance in Indian automobile manufacturing companies. Design/Methodology/Approach: The research was conducted in five Indian automobile manufacturing companies located in Chennai cluster taking a sample size of 375 employees across the five Indian automobile manufacturing companies using the questionnaire method. The relationship between Total Quality Management (TQM) practices and organizational performance was examined through Correlation analysis. Findings: The study revealed that the extent to which Total Quality Management (TQM) practices and Organizational performance are correlated and how Total Quality Management (TQM) practices impacts on organizational performance. Research Limitations/Implications: The research paper was limited by including only five Indian automobile manufacturing companies located in Chennai cluster, making this a possibly biased selection and it may not be adequate to generalize the results for the entire Indian automobile manufacturing companies.

Texila International Journal , Solomon Omede

The ever increasing demand of customers and the challenges of globalization put a lot of pressure on companies worldwide to adopt proven frameworks for organizational excellence. As a result, Nigerian companies today are implementing Total Quality Management (TQM) System. The objective of this study is to establish a relationship between total quality management and organizational performance using a manufacturing company in Nigeria. Twenty five (25) carefully framed questionnaires were sent out to the study population and 13 were returned in usable form. The Chi Square method of statistics was used to test the four formulated hypothesis. The findings showed a significant relationship between total quality management and organizational performance, between TQM and defect prevention and perception errors, between the success of TQM and perception of organizational members, between TQM and effective management of resistance to .change. This study recommends that organizational management provide enabling environment to implement TQM systems. The study concludes that a major strategy for achieving high quality is TQM with a good management system for continuous improvements that rely heavily on employee involvement. Keywords: Defect Prevention, Globalization, Organizational Challenges, Organizational Performance and Total Quality Management.

Mazhar Ali Kazmi

Continuous improvement within an organization is the philosophy of TQM. It centers on people and focuses the customers. TQM involves every one working in the company and get feedback from the customer for being successful. Having debate on its failure is quite interesting but alarming as well. Major cause is that managers neither develop ownership and nor do they encourage everyone in the organization to involve. In addition, proper evaluation of the consultation is not made for implementation of the system. Talking further, another reason is that failure of management is seen due to undue strain of lowering the charges and increasing turnover, putting aside customer’s satisfaction. Lack of interaction with manpower of organization and confrontation from inside to changes may be another cause to be taken seriously. Targets are to be fixed for determination of outcomes of TQM. The requirements of a successful TQM program are whole-hearted participation of the employees, better team work and good relationship with supplier (Richard L. Miller, Joseph P. Cangemi, 1993).

FAISAL TALIB

management research field. It is one of the most applied and well accepted approaches for business excellence besides Continuous Quality Improvement (CQI), Six Sigma, Just-in-Time (JIT), and Supply Chain Management (SCM) approaches. There is a great enthusiasm among manufacturing and service industries in adopting and implementing this strategy in order to maintain their sustainable competitive advantage. The aim of this study is to develop and propose the conceptual framework and research model of TQM implementation in relation to company performance particularly in context with the Indian service companies. It examines the relationships between TQM and company’s performance by measuring the quality performance as performance indicator. A comprehensive review of literature on TQM and quality performance was carried out to accomplish the objectives of this study and a research model and hypotheses were generated. Two research questions and 34 hypotheses were proposed to re-validate the TQM practices. The adoption of such a theoretical model on TQM and company’s quality performance would help managers, decision makers, and practitioners of TQM in better understanding of the TQM practices and to focus on the identified practices while implementing TQM in their companies. Further, the scope for future study is to test and validate the theoretical model by collecting the primary data from the Indian service companies and using Structural Equation Modeling (SEM) approach for hypotheses testing.

Journal of quality in clinical practice

Godfrey Isouard

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