operation management case study with answers pdf

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Case Study In Operations Management

2011, Journal of Business Case Studies (JBCS)

This case study is conducted within the context of the Theory of Constraints. The field research reported in this document contains information specific to the telecommunications industry. An examination of the history, organization design, problems and solutions for one telecommunications company are undertaken from the perspective of academic work in the Theory of Constraints. The information included in this document was developed through interviews with four senior managers including the President, the Chief Technology Officer, a Vice President and a department manager. Their responses were the basis of identifying problems and undesirable effects. The undesirable effects were diagramed in six UDE clouds dealing with the following issues: 1- unclear vision from management to employees; 2- supplier; 3- market; 4- the price and regulation environment; 5- production; and 6- bureaucracy. These undesirable effects were logically examined until a single cloud depicting the core confli...

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The aim of this paper is to implement TOC in forging area in which the constraints prevents the throughput of the system to enhance the quality and reduce errors. Many quality improvement (QI) approaches have a limited evaluation of the factors in the selection of QI projects. Theory of constraints (TOC) has been proposed as a remedy for the better selection of QI projects. The strategic Thinking Processes (TP) of Theory of constraints is designed to struggle an enormous problem faced by organizations. The paper proposes an improvement of TOC–based TP in one of the leading forging industry in India to identify and overcome the system constraints in the business. The result shows that the TOC-TP identifies the production constraints and suggests measures to improve the system. The research is applicable to any production house in which product quality reduces the throughput of the organization. This is the first time that the theory of constraints philosophy has been used to maximize...

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In today’s economic climate, many organizations struggle with declining sales and increasing costs. Some choose to hunker down and weather the storm, hoping for better results in the future. However, layoffs and workforce reductions jeopardize future competitiveness. However, organizations that have implemented the Theory of Constraints (TOC) continue to thrive and grow in difficult times, continuing to achieve real bottom line growth, whether by improving productivity or increased revenues. In this paper, the organization dealing with the furniture manufacturing has been studied and the main constraints for the maximum throughput are identified by applying a thinking process tool called as “Theory of Constraints” (TOC). The Drum Buffer Rope (DBR) has been applied for capacity planning and the time for each identified processes is calculated and workload for each work center is calculated. Then the capacity constraint machine is identified. The proper solution has been provided to o...

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Theory of constraints (TOC) is a technique that produces solutions for every kind of bottleneck in a short time. The philosophy of the theory is to determine the weaker part of the process chain and to eliminate this constraint point by taking action. After improvement, the next weaker part of the process chain is determined, and so on, for continuous improvement. The main goal is to apply improvement actions continuously to reach an excellent system structure. This paper describes how the five main steps of the theory of constraints were applied to eliminate waste at a supplier firm in Turkey..

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Purpose: The theory of constraints (TOC) drum-buffer-rope methodology is appropriate when managing a production plant in complex environments, such as make-to-order (MTO) scenarios. However, some difficulties have been detected in implementing this methodology in such changing environments. This case study analyses a MTO company to identify the key factors that influence the execution of the third step of TOC. It also aims to evaluate in more depth the research started by Lizarralde et al. (2020) and compare the results with the existing literature. Design/methodology/approach: The case study approach is selected as a research methodology because of the need to investigate a current phenomenon in a real environment. Findings: In the case study analysed, the protective capacity of non-bottleneck resources is found to the key factor when subordinating the MTO system to a bottleneck (BN). Furthermore, it coincides with one of the two key factors defined by the literature, namely protec...

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• Prof. Charles H. Fine
• Prof. Tauhid Zaman

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• Sloan School of Management

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• Social Science

Introduction to Operations Management

Case preparation questions.

The following table contains the preparation questions to be utilized in the “quick” and “deep” case analyses.

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Operations Management Case Studies

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Cases in Operations Management Building Customer Value Through World-Class Operations

• Robert D. Klassen - University of Western Ontario, Canada
• Larry J. Menor - University of Western Ontario, Canada
• Description

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I will uses the case studies for the course and have given the details to our library to order. The cases are very good. Thanks, Qeis Kamran

First of all I'd like to say this book is an excellent book in the field, as cases books for academic education are very rare. But the only reason why I did not adopt is because that this book needs updating. The latest version was published in 2006 and a lot has happended in the field since then.

Very good book giving detailled information about all aspects of OM. Bit too heavy for my student groups but no fault of the author.

Good range of case studies presented although the two column page layout seems very old fashioned in its style.

• strong decision orientation of real-world cases
• clear development of the linkages between business processes and customer value
• diversity of international case settings 
• mixture of cases, simulations and in-class exercises

Sample Materials & Chapters

Chapter 1. Developing World-Class Operations

Chapter 3. Planning and Control

Chapter 5. Quality

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