problem solving related questions

Top 20 Problem Solving Interview Questions (Example Answers Included)

Mike Simpson 0 Comments

By Mike Simpson

When candidates prepare for interviews, they usually focus on highlighting their leadership, communication, teamwork, and similar crucial soft skills . However, not everyone gets ready for problem-solving interview questions. And that can be a big mistake.

Problem-solving is relevant to nearly any job on the planet. Yes, it’s more prevalent in certain industries, but it’s helpful almost everywhere.

Regardless of the role you want to land, you may be asked to provide problem-solving examples or describe how you would deal with specific situations. That’s why being ready to showcase your problem-solving skills is so vital.

If you aren’t sure who to tackle problem-solving questions, don’t worry, we have your back. Come with us as we explore this exciting part of the interview process, as well as some problem-solving interview questions and example answers.

What Is Problem-Solving?

When you’re trying to land a position, there’s a good chance you’ll face some problem-solving interview questions. But what exactly is problem-solving? And why is it so important to hiring managers?

Well, the good folks at Merriam-Webster define problem-solving as “the process or act of finding a solution to a problem.” While that may seem like common sense, there’s a critical part to that definition that should catch your eye.

What part is that? The word “process.”

In the end, problem-solving is an activity. It’s your ability to take appropriate steps to find answers, determine how to proceed, or otherwise overcome the challenge.

Being great at it usually means having a range of helpful problem-solving skills and traits. Research, diligence, patience, attention-to-detail , collaboration… they can all play a role. So can analytical thinking , creativity, and open-mindedness.

But why do hiring managers worry about your problem-solving skills? Well, mainly, because every job comes with its fair share of problems.

While problem-solving is relevant to scientific, technical, legal, medical, and a whole slew of other careers. It helps you overcome challenges and deal with the unexpected. It plays a role in troubleshooting and innovation. That’s why it matters to hiring managers.

How to Answer Problem-Solving Interview Questions

Okay, before we get to our examples, let’s take a quick second to talk about strategy. Knowing how to answer problem-solving interview questions is crucial. Why? Because the hiring manager might ask you something that you don’t anticipate.

Problem-solving interview questions are all about seeing how you think. As a result, they can be a bit… unconventional.

These aren’t your run-of-the-mill job interview questions . Instead, they are tricky behavioral interview questions . After all, the goal is to find out how you approach problem-solving, so most are going to feature scenarios, brainteasers, or something similar.

So, having a great strategy means knowing how to deal with behavioral questions. Luckily, there are a couple of tools that can help.

First, when it comes to the classic approach to behavioral interview questions, look no further than the STAR Method . With the STAR method, you learn how to turn your answers into captivating stories. This makes your responses tons more engaging, ensuring you keep the hiring manager’s attention from beginning to end.

Now, should you stop with the STAR Method? Of course not. If you want to take your answers to the next level, spend some time with the Tailoring Method , too.

With the Tailoring Method, it’s all about relevance. So, if you get a chance to choose an example that demonstrates your problem-solving skills, this is really the way to go.

We also wanted to let you know that we created an amazing free cheat sheet that will give you word-for-word answers for some of the toughest interview questions you are going to face in your upcoming interview. After all, hiring managers will often ask you more generalized interview questions!

Click below to get your free PDF now:

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Top 3 Problem-Solving-Based Interview Questions

Alright, here is what you’ve been waiting for: the problem-solving questions and sample answers.

While many questions in this category are job-specific, these tend to apply to nearly any job. That means there’s a good chance you’ll come across them at some point in your career, making them a great starting point when you’re practicing for an interview.

So, let’s dive in, shall we? Here’s a look at the top three problem-solving interview questions and example responses.

1. Can you tell me about a time when you had to solve a challenging problem?

In the land of problem-solving questions, this one might be your best-case scenario. It lets you choose your own problem-solving examples to highlight, putting you in complete control.

When you choose an example, go with one that is relevant to what you’ll face in the role. The closer the match, the better the answer is in the eyes of the hiring manager.

EXAMPLE ANSWER:

“While working as a mobile telecom support specialist for a large organization, we had to transition our MDM service from one vendor to another within 45 days. This personally physically handling 500 devices within the agency. Devices had to be gathered from the headquarters and satellite offices, which were located all across the state, something that was challenging even without the tight deadline. I approached the situation by identifying the location assignment of all personnel within the organization, enabling me to estimate transit times for receiving the devices. Next, I timed out how many devices I could personally update in a day. Together, this allowed me to create a general timeline. After that, I coordinated with each location, both expressing the urgency of adhering to deadlines and scheduling bulk shipping options. While there were occasional bouts of resistance, I worked with location leaders to calm concerns and facilitate action. While performing all of the updates was daunting, my approach to organizing the event made it a success. Ultimately, the entire transition was finished five days before the deadline, exceeding the expectations of many.”

2. Describe a time where you made a mistake. What did you do to fix it?

While this might not look like it’s based on problem-solving on the surface, it actually is. When you make a mistake, it creates a challenge, one you have to work your way through. At a minimum, it’s an opportunity to highlight problem-solving skills, even if you don’t address the topic directly.

When you choose an example, you want to go with a situation where the end was positive. However, the issue still has to be significant, causing something negative to happen in the moment that you, ideally, overcame.

“When I first began in a supervisory role, I had trouble setting down my individual contributor hat. I tried to keep up with my past duties while also taking on the responsibilities of my new role. As a result, I began rushing and introduced an error into the code of the software my team was updating. The error led to a memory leak. We became aware of the issue when the performance was hindered, though we didn’t immediately know the cause. I dove back into the code, reviewing recent changes, and, ultimately, determined the issue was a mistake on my end. When I made that discovery, I took several steps. First, I let my team know that the error was mine and let them know its nature. Second, I worked with my team to correct the issue, resolving the memory leak. Finally, I took this as a lesson about delegation. I began assigning work to my team more effectively, a move that allowed me to excel as a manager and help them thrive as contributors. It was a crucial learning moment, one that I have valued every day since.”

3. If you identify a potential risk in a project, what steps do you take to prevent it?

Yes, this is also a problem-solving question. The difference is, with this one, it’s not about fixing an issue; it’s about stopping it from happening. Still, you use problem-solving skills along the way, so it falls in this question category.

If you can, use an example of a moment when you mitigated risk in the past. If you haven’t had that opportunity, approach it theoretically, discussing the steps you would take to prevent an issue from developing.

“If I identify a potential risk in a project, my first step is to assess the various factors that could lead to a poor outcome. Prevention requires analysis. Ensuring I fully understand what can trigger the undesired event creates the right foundation, allowing me to figure out how to reduce the likelihood of those events occurring. Once I have the right level of understanding, I come up with a mitigation plan. Exactly what this includes varies depending on the nature of the issue, though it usually involves various steps and checks designed to monitor the project as it progresses to spot paths that may make the problem more likely to happen. I find this approach effective as it combines knowledge and ongoing vigilance. That way, if the project begins to head into risky territory, I can correct its trajectory.”

17 More Problem-Solving-Based Interview Questions

In the world of problem-solving questions, some apply to a wide range of jobs, while others are more niche. For example, customer service reps and IT helpdesk professionals both encounter challenges, but not usually the same kind.

As a result, some of the questions in this list may be more relevant to certain careers than others. However, they all give you insights into what this kind of question looks like, making them worth reviewing.

Here are 17 more problem-solving interview questions you might face off against during your job search:

• How would you describe your problem-solving skills?
• Can you tell me about a time when you had to use creativity to deal with an obstacle?
• Describe a time when you discovered an unmet customer need while assisting a customer and found a way to meet it.
• If you were faced with an upset customer, how would you diffuse the situation?
• Tell me about a time when you had to troubleshoot a complex issue.
• Imagine you were overseeing a project and needed a particular item. You have two choices of vendors: one that can deliver on time but would be over budget, and one that’s under budget but would deliver one week later than you need it. How do you figure out which approach to use?
• Your manager wants to upgrade a tool you regularly use for your job and wants your recommendation. How do you formulate one?
• A supplier has said that an item you need for a project isn’t going to be delivered as scheduled, something that would cause your project to fall behind schedule. What do you do to try and keep the timeline on target?
• Can you share an example of a moment where you encountered a unique problem you and your colleagues had never seen before? How did you figure out what to do?
• Imagine you were scheduled to give a presentation with a colleague, and your colleague called in sick right before it was set to begin. What would you do?
• If you are given two urgent tasks from different members of the leadership team, both with the same tight deadline, how do you choose which to tackle first?
• Tell me about a time you and a colleague didn’t see eye-to-eye. How did you decide what to do?
• Describe your troubleshooting process.
• Tell me about a time where there was a problem that you weren’t able to solve. What happened?
• In your opening, what skills or traits make a person an exceptional problem-solver?
• When you face a problem that requires action, do you usually jump in or take a moment to carefully assess the situation?
• When you encounter a new problem you’ve never seen before, what is the first step that you take?

Putting It All Together

At this point, you should have a solid idea of how to approach problem-solving interview questions. Use the tips above to your advantage. That way, you can thrive during your next interview.

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Mike simpson.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others. Learn more about The Interview Guys on our About Us page .

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15 Common Problem-Solving Interview Questions

In an interview for a big tech company, I was asked if I’d ever resolved a fight — and the exact way I went about handling it. I felt blindsided, and I stammered my way through an excuse of an answer.

It’s a familiar scenario to fellow technical job seekers — and one that risks leaving a sour taste in our mouths. As candidate experience becomes an increasingly critical component of the hiring process, recruiters need to ensure the problem-solving interview questions they prepare don’t dissuade talent in the first place. 

Interview questions designed to gauge a candidate’s problem-solving skills are more often than not challenging and vague. Assessing a multifaceted skill like problem solving is tricky — a good problem solver owns the full solution and result, researches well, solves creatively and takes action proactively. 

It’s hard to establish an effective way to measure such a skill. But it’s not impossible.

We recommend taking an informed and prepared approach to testing candidates’ problem-solving skills . With that in mind, here’s a list of a few common problem-solving interview questions, the science behind them — and how you can go about administering your own problem-solving questions with the unique challenges of your organization in mind.

Key Takeaways for Effective Problem-Solving Interview Questions

• Problem solving lies at the heart of programming. 
• Testing a candidate’s problem-solving skills goes beyond the IDE. Problem-solving interview questions should test both technical skills and soft skills.
• STAR, SOAR and PREP are methods a candidate can use to answer some non-technical problem-solving interview questions.
• Generic problem-solving interview questions go a long way in gauging a candidate’s fit. But you can go one step further by customizing them according to your company’s service, product, vision, and culture. 

Technical Problem-Solving Interview Question Examples

Evaluating a candidates’ problem-solving skills while using coding challenges might seem intimidating. The secret is that coding challenges test many things at the same time — like the candidate’s knowledge of data structures and algorithms, clean code practices, and proficiency in specific programming languages, to name a few examples.

Problem solving itself might at first seem like it’s taking a back seat. But technical problem solving lies at the heart of programming, and most coding questions are designed to test a candidate’s problem-solving abilities.

Here are a few examples of technical problem-solving questions:

1. Mini-Max Sum  

This well-known challenge, which asks the interviewee to find the maximum and minimum sum among an array of given numbers, is based on a basic but important programming concept called sorting, as well as integer overflow. It tests the candidate’s observational skills, and the answer should elicit a logical, ad-hoc solution.

2. Organizing Containers of Balls  

This problem tests the candidate’s knowledge of a variety of programming concepts, like 2D arrays, sorting and iteration. Organizing colored balls in containers based on various conditions is a common question asked in competitive examinations and job interviews, because it’s an effective way to test multiple facets of a candidate’s problem-solving skills.

3. Build a Palindrome

This is a tough problem to crack, and the candidate’s knowledge of concepts like strings and dynamic programming plays a significant role in solving this challenge. This problem-solving example tests the candidate’s ability to think on their feet as well as their ability to write clean, optimized code.

4. Subarray Division

Based on a technique used for searching pairs in a sorted array ( called the “two pointers” technique ), this problem can be solved in just a few lines and judges the candidate’s ability to optimize (as well as basic mathematical skills).

5. The Grid Search 

This is a problem of moderate difficulty and tests the candidate’s knowledge of strings and searching algorithms, the latter of which is regularly tested in developer interviews across all levels.

Common Non-Technical Problem-Solving Interview Questions 

Testing a candidate’s problem-solving skills goes beyond the IDE . Everyday situations can help illustrate competency, so here are a few questions that focus on past experiences and hypothetical situations to help interviewers gauge problem-solving skills.

1. Given the problem of selecting a new tool to invest in, where and how would you begin this task? 

Key Insight : This question offers insight into the candidate’s research skills. Ideally, they would begin by identifying the problem, interviewing stakeholders, gathering insights from the team, and researching what tools exist to best solve for the team’s challenges and goals. 

2. Have you ever recognized a potential problem and addressed it before it occurred? 

Key Insight: Prevention is often better than cure. The ability to recognize a problem before it occurs takes intuition and an understanding of business needs. 

3. A teammate on a time-sensitive project confesses that he’s made a mistake, and it’s putting your team at risk of missing key deadlines. How would you respond?

Key Insight: Sometimes, all the preparation in the world still won’t stop a mishap. Thinking on your feet and managing stress are skills that this question attempts to unearth. Like any other skill, they can be cultivated through practice.

4. Tell me about a time you used a unique problem-solving approach. 

Key Insight: Creativity can manifest in many ways, including original or novel ways to tackle a problem. Methods like the 10X approach and reverse brainstorming are a couple of unique approaches to problem solving. 

5. Have you ever broken rules for the “greater good?” If yes, can you walk me through the situation?

Key Insight: “Ask for forgiveness, not for permission.” It’s unconventional, but in some situations, it may be the mindset needed to drive a solution to a problem.

6. Tell me about a weakness you overcame at work, and the approach you took. 

Key Insight: According to Compass Partnership , “self-awareness allows us to understand how and why we respond in certain situations, giving us the opportunity to take charge of these responses.” It’s easy to get overwhelmed when faced with a problem. Candidates showing high levels of self-awareness are positioned to handle it well.

7. Have you ever owned up to a mistake at work? Can you tell me about it?

Key Insight: Everybody makes mistakes. But owning up to them can be tough, especially at a workplace. Not only does it take courage, but it also requires honesty and a willingness to improve, all signs of 1) a reliable employee and 2) an effective problem solver.

8. How would you approach working with an upset customer?

Key Insight: With the rise of empathy-driven development and more companies choosing to bridge the gap between users and engineers, today’s tech teams speak directly with customers more frequently than ever before. This question brings to light the candidate’s interpersonal skills in a client-facing environment.

9. Have you ever had to solve a problem on your own, but needed to ask for additional help? How did you go about it? 

Key Insight: Knowing when you need assistance to complete a task or address a situation is an important quality to have while problem solving. This questions helps the interviewer get a sense of the candidate’s ability to navigate those waters. 

10. Let’s say you disagree with your colleague on how to move forward with a project. How would you go about resolving the disagreement?

Key Insight: Conflict resolution is an extremely handy skill for any employee to have; an ideal answer to this question might contain a brief explanation of the conflict or situation, the role played by the candidate and the steps taken by them to arrive at a positive resolution or outcome. 

Strategies for Answering Problem-Solving Questions

If you’re a job seeker, chances are you’ll encounter this style of question in your various interview experiences. While problem-solving interview questions may appear simple, they can be easy to fumble — leaving the interviewer without a clear solution or outcome. 

It’s important to approach such questions in a structured manner. Here are a few tried-and-true methods to employ in your next problem-solving interview.

1. Shine in Interviews With the STAR Method

S ituation, T ask, A ction, and R esult is a great method that can be employed to answer a problem-solving or behavioral interview question. Here’s a breakdown of these steps:

• Situation : A good way to address almost any interview question is to lay out and define the situation and circumstances. 
• Task : Define the problem or goal that needs to be addressed. Coding questions are often multifaceted, so this step is particularly important when answering technical problem-solving questions.
• Action : How did you go about solving the problem? Try to be as specific as possible, and state your plan in steps if you can.
• Result : Wrap it up by stating the outcome achieved. 

2. Rise above difficult questions using the SOAR method

A very similar approach to the STAR method, SOAR stands for S ituation, O bstacle, A ction, and R esults .

• Situation: Explain the state of affairs. It’s important to steer clear of stating any personal opinions in this step; focus on the facts.
• Obstacle: State the challenge or problem you faced.
• Action: Detail carefully how you went about overcoming this obstacle.
• Result: What was the end result? Apart from overcoming the obstacle, did you achieve anything else? What did you learn in the process? 

3. Do It the PREP Way

Traditionally used as a method to make effective presentations, the P oint, R eason, E xample, P oint method can also be used to answer problem-solving interview questions.  

• Point : State the solution in plain terms. 
• Reasons: Follow up the solution by detailing your case — and include any data or insights that support your solution. 
• Example: In addition to objective data and insights, drive your answer home by contextualizing the solution in a real-world example.
• Point : Reiterate the solution to make it come full circle.

How to Customize Problem-Solving Interview Questions 

Generic problem-solving interview questions go a long way in gauging a candidate’s skill level, but recruiters can go one step further by customizing these problem-solving questions according to their company’s service, product, vision, or culture. 

Here are some tips to do so:

• Break down the job’s responsibilities into smaller tasks. Job descriptions may contain ambiguous responsibilities like “manage team projects effectively.” To formulate an effective problem-solving question, envision what this task might look like in a real-world context and develop a question around it.  
• Tailor questions to the role at hand. Apart from making for an effective problem-solving question, it gives the candidate the impression you’re an informed technical recruiter. For example, an engineer will likely have attended many scrums. So, a good question to ask is: “Suppose you notice your scrums are turning unproductive. How would you go about addressing this?” 
• Consider the tools and technologies the candidate will use on the job. For example, if Jira is the primary project management tool, a good problem-solving interview question might be: “Can you tell me about a time you simplified a complex workflow — and the tools you used to do so?”
• If you don’t know where to start, your company’s core values can often provide direction. If one of the core values is “ownership,” for example, consider asking a question like: “Can you walk us through a project you owned from start to finish?” 
• Sometimes, developing custom content can be difficult even with all these tips considered. Our platform has a vast selection of problem-solving examples that are designed to help recruiters ask the right questions to help nail their next technical interview.

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5 problem-solving questions to prepare you for your next interview

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What is problem-solving, and why do hiring managers care so much about it?

How to answer problem-solving questions

Common problem-solving questions and answers, things to avoid when answering problem-solving questions, how to prepare for problem-solving interview questions, problem solved.

“How would you approach telling a manager that they’ve made a mistake ?” 

Hard problem-solving questions like these can catch you off guard in a job interview. They’re hard to prepare for if you don’t know they’re coming, and you might not even see why they’re relevant to the job.

Even the most experienced interviewees might feel like they’re giving a bad interview if they stumble on questions like these.

Preparing and practicing hard questions is one way to ease your fears. Learn to dissect what a hiring manager is really asking and answer problem-solving questions with confidence. 

What is problem-solving, and why do hiring managers care so much about it? 

Problem-solving is holistically understanding a problem, determining its cause, and identifying creative solutions . Many, if not most, job descriptions ask for problem-solving skills because regardless of industry, they’re an asset in the workplace.

Startups and tech companies like Google famously pose critical thinking and problem-solving questions in job interviews . But hiring managers from all industries use unique questions like these to understand your problem-solving skills. It’s not about the answer you give, or whether it’s correct, but the way you come to that conclusion.

In job interviews, problem-solving questions pose a potential problem or situation typical to the job you’re interviewing for. Your response shows your ability to respond to common problems, even on the spot. Depending on the question, it can also indicate other skills like:

Critical thinking

Communication

Dependability

Behavioral competency

Soft skills

Decision-making

The average business spends $4,700 hiring one new worker , so it wants to make sure you’re the right fit for the job. Even if you have the right skills and experience on paper, hiring managers need a comprehensive idea of what kind of worker you are to avoid choosing the wrong candidate.

Like standard behavioral interview questions , problem-solving questions offer interviewers a more well-rounded view of how you might perform on the job. 

Problem-solving questions encourage you to give answers about your past experiences, decision-making process , and ability to arrive at creative solutions . Learning how to answer questions in an interview means learning how to tell a good story , so your answer should have a clear structure, unique topic, and compelling journey to demonstrate your competencies.

The STAR method is a common technique for answering problem-solving interview questions clearly and thoughtfully. The acronym stands for situation, task, action, and result. It provides a simple structure that gives your response a smooth beginning, middle, and end.

Here’s how to use the STAR method to describe past on-the-job experiences or hypothetical situations: 

Situation: Start with a problem statement that clearly defines the situation. 

Task: Explain your role in the situation. What is, or would be your responsibility?

Action: Recount the steps or problem-solving strategies you used, or would use, to overcome the problem.

Result: Share what you achieved or would hope to resolve through your problem-solving process.

Every job requires problem-solving on some level, so you can expect at least one job interview question to ask about those skills. Here are a few common problem-solving interview questions to practice:

1. Give us an example of when you faced an unexpected challenge at work. What did you do to face it?

What’s a hiring manager really asking? Employers want to know that your problem-solving has a process. They want to hear you break down a problem into a set of steps to solve it.

Sample answer: I was working in sales for a wholesale retailer. A regular client wrongly communicated the pricing of a unit. I realized this immediately, and rather than pointing out the error, I quickly double-checked with my supervisor to see if we could respect the price.

I informed the client of the error and that we were happy to keep the price he was given. It made him feel like he'd gotten a fair deal and trusted my authority as a sales rep even more. The loss wasn't significant, but saving face in front of the client was.

2. How would you manage a frustrated client?

What’s a hiring manager really asking? They want to gauge your ability to stay cool and be patient in stressful situations, even when dealing with difficult people . Keep your answer professional, and don't use the opportunity to bad-mouth a past client. Show that you can stay respectful even if someone isn’t respecting you. 

Sample answer: I've had plenty of experience dealing with unhappy clients. I've learned two important things: their frustration isn’t a personal attack against me, and we have the same goal to solve the problem. Knowing that helps me stay calm, listen carefully to the client's situation, and do my best to identify where the situation went astray.

Once we identify the problem, if I can handle it myself, I communicate exactly what we’ll do for the client and how. What steps we’ll take depend on the client, but I always start by proposing solutions to show I care about a path forward, and then keep them updated on my progress to implementing that fix. 

3. Describe a time you made a mistake at work. How did you fix it?

What’s a hiring manager really asking? No one is above making an error. Employers want to know that you own up to and learn from your mistakes instead of getting frustrated and walking away from the problem.

Sample answer: My first managerial position was at a public relations agency. When I was promoted to work on client outreach, I struggled to learn to delegate my old responsibilities, which were writing social media copy. I was afraid to let go of control, and I was micromanaging . One day, I wrote out some copy, sent it out, and quickly realized I was using the wrong style guide in my haste.

The client noticed, and we had to work to regain their trust, which put a strain on the entire team. I took full responsibility and used that moment to understand that I wasn't trusting my team's abilities. I apologized to my team for overstepping boundaries and worked to let go of my old role completely.

4. Have you ever had a difficult time working with a team member? How did you deal with the situation?

What’s a hiring manager really asking? Even the most independent job requires some teamwork, whether it’s communicating with clients or other team members. Employers want to know that you can solve interpersonal problems, know when to escalate and help maintain a positive work environment.

Sample answer: At my last job, we were fully remote. I had a coworker that wasn't very communicative about their process, which led to redundancies in our work and miscommunications that set us behind. I asked them to have a one-on-one meeting with me so we could analyze where we were failing to communicate and how to improve.

It wasn't a comfortable process, but we developed a better practice to collaborate and improve our ability to work as a team , including weekly meetings and check-ins.

5. Tell me about a time you created an innovative solution with limited information or resources.

What’s a hiring manager really asking? They want to test your resourcefulness, which is a valuable soft skill. Using a “ Tell me about a time” question lets you demonstrate out-of-the-box thinking and shows that you don't quit when things get difficult. 

Sample answer: I worked in project management for a software developer. We were frequently going over budget and needed to limit spending. I instituted a new workflow app across departments and made everyone track every step of their process. We ended up finding information silos between design, sales, and product development.

They were all using different platforms to communicate the status of the same project, which meant we were wasting time and money. We centralized communication and improved operational efficiency, solved our budget problems, and increased productivity by 30%.

Problem-solving questions offer deep insights into the kind of worker you are. While your answer is important, so is your delivery. Here are some things to avoid when trying to answer problem-solving questions:

Don’t clam up: It's okay to take your time to reflect, but never abstain from answering. An interviewer will understand if you need to pause and think. If you’re really stumped, you can ask to return to that question later in the interview. 

Avoid generic answers: Generic answers show a lack of creativity and innovation . Use the opportunity to explain what makes you and your problem-solving process unique. 

Don’t lose confidence: How you answer is as important as what you answer. Do your best to practice confident body language, like eye contact and strong posture. Practicing ahead of time can help alleviate pressure while you’re answering.

Try not to rush: Rushing through an answer could make it unclear or incoherent, which might reflect poorly on your ability to keep a level head. Practice mindful breathing and pace yourself. Answer slowly and deliberately.

Preparing for an interview will make you feel more comfortable and confident during the hiring process. Rather than thinking of answers on the spot, you can pull from different responses you're already familiar with. Here are some tips for practicing and improving your answers:

Create a list of problem-solving examples from throughout your career. Consider varied past experiences that play into important skills, like time management, project management, or teamwork, to show that you're a well-rounded candidate.

Whenever possible, give metrics to show results. For example, if you improved productivity, share percentages. If you upped sales, share numbers.

Carefully study the job description and connect the skills you find with specific ways you’ve used them.

Identify what you’re good at and choose experiences that play to your strengths.

When talking about mistakes or errors, always finish with the lesson you learned and how you plan on avoiding the same mistake.

Provide details that a hiring manager can recognize within the position they’re hiring for.

It’s normal to feel nervous about a job interview, especially if you’re expecting difficult questions. Learning how to overcome that challenge is the perfect way to put your problem-solving skills to the test.

Like everything else in your career, practice makes perfect, and learning to answer tough problem-solving questions is no different. Take the time to recall moments in your career when you overcame challenges, and practice telling those stories. Craft an answer that hiring managers will be excited to hear.

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Elizabeth Perry is a Coach Community Manager at BetterUp. She uses strategic engagement strategies to cultivate a learning community across a global network of Coaches through in-person and virtual experiences, technology-enabled platforms, and strategic coaching industry partnerships. With over 3 years of coaching experience and a certification in transformative leadership and life coaching from Sofia University, Elizabeth leverages transpersonal psychology expertise to help coaches and clients gain awareness of their behavioral and thought patterns, discover their purpose and passions, and elevate their potential. She is a lifelong student of psychology, personal growth, and human potential as well as an ICF-certified ACC transpersonal life and leadership Coach.

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Top 10+ Problem-Solving Interview Questions

Gain insights into mastering Problem-Solving Interview Questions and answers. Understand the nature of these questions and how to prepare effectively. Explore real-world examples of Problem-Solving Interview Questions and their solutions. Whether you're a job seeker or an interviewer, this blog will equip you with the skills needed to excel in interviews and more.

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You may be aware that, in today's competitive job market, employers seek candidates who possess strong Problem-Solving skills. Problem-Solving Questions are commonly used by hiring managers to assess a candidate's ability to think critically, analyse situations, and propose effective solutions. 

In this blog, you will learn some examples of Problem-Solving Interview Questions and answers. Preparation is essential when responding to these Problem-Solving Interview Questions. This practical manual will show you some potential questions and teach you the way to respond to them. Follow this blog to succeed in your next interviews! 

Table of Contents  

1) Understanding Problem-Solving Interview Questions 

2) How to prepare for Problem-Solving Interview Questions? 

3) Examples of Problem-Solving Interview Questions and answers 

     a) Scenario 1: Dealing with team conflict 

     b) Scenario 2: Handling a challenging project 

     c) Scenario 3: Prioritising tasks under tight deadlines 

     d) Scenario 4: Implementing innovative solutions 

     e) Scenario 5: Overcoming resource constraints 

     f) Scenario 6: Dealing with ambiguity 

     g) Scenario 7: Resolving customer complaints 

     h) Scenario 8: Handling budget overruns 

     i) Scenario 9: Handling a high-pressure situation 

     j) Scenario 10: Driving continuous improvement 

4) Conclusion 

Understanding Problem-Solving Interview Questions  

If you understand Problem-Solving Questions, you are guaranteed to have a successful interview. These questions assess a candidate's ability to handle challenges, think critically, and devise effective solutions. Employers want to gauge how candidates approach complex situations, their analytical reasoning, and their communication skills when explaining solutions.  

Problem-Solving Questions can cover various scenarios, such as team conflicts, project challenges, and innovative ideas. If you demonstrate competence in solving these questions, it assures the employers that you can contribute proactively to the company's success.  

Handling Problem-Solving Questions will also show the employers that you can adapt to the dynamic nature of the modern business world. Being well-prepared for these questions allows candidates like you to present themselves confidently and stand out during interviews. 

How to prepare for Problem-Solving Interview Questions?  

1) Research the company and industry: Start by researching the company and industry to understand their challenges and objectives. You need to understand what the company and industry currently face. This knowledge will help you to tailor your responses to align with the organisation's goals and values. 

2) Review common Problem-Solving scenarios: Familiarise yourself with typical workplace scenarios that require Problem-Solving skills. Consider scenarios related to team dynamics, Project Management, customer service, and innovation. 

3) Practice structured responses: Craft well-structured responses to showcase your problem-solving abilities. You can use the Situation, Task, Action, Result (STAR) method to structure your answers clearly and concisely. 

4) Practice analytical thinking ability: To be better prepared, you can sharpen your analytical and critical thinking skills by solving problems in various settings. You can seek feedback from mentors or friends to improve your approach to these Problem-Solving Questions.  

5) Practice mock interviews:  The best way to understand how you will perform in interviews is to practice mock interviews to gain confidence in delivering your answers effectively.  

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Examples of Problem-Solving Interview Questions and answers  

To help you gain a broader perspective, we have prepared a list of some Problem-Solving Interviews Questions and answers. We will also discuss several examples of Problem-Solving Interview Questions and provide you with sample answers to demonstrate how to approach each scenario effectively. Let's have a detailed look at each one of them:

Scenario 1: Dealing with team conflict  

Question: "Tell me about a time when you faced a conflict in your team. How did you handle it, and what was the outcome?" 

You can answer this question in this way : "During a critical project, our team encountered a conflict regarding the best approach to meet our client's requirements. To address the situation, I initiated a team meeting to encourage open communication. I actively listened to each team member's perspective, ensuring that everyone felt heard and valued. We collectively identified the root cause of the conflict and focused on finding a compromise that aligned with our client's needs and the team's expertise. By fostering collaboration and maintaining a positive attitude, we were able to resolve the conflict successfully. The outcome was a stronger team bond, improved communication, and a project that exceeded our client's expectations." 

Scenario 2: Handling a challenging project  

Question: "Describe a project that presented significant challenges. How did you approach it, and what was the result?" 

You can use this sample answer for this question: "In my previous role, we were assigned a project with high stakes, a tight deadline, and complex requirements. To tackle the challenges, I first organised a meeting with the team to create a detailed project plan. We identified potential roadblocks and allocated responsibilities based on individual strengths. Throughout the project, I ensured clear communication channels, providing team members with the necessary resources and support.   We encountered unforeseen obstacles, but I encouraged a Problem-Solving mindset, fostering an environment where team members could freely propose solutions. By staying focused and proactive, we successfully completed the project on time, exceeding the client's expectations and earning commendation from senior management."

Scenario 3: Prioritising tasks under tight deadlines  

Question: "How do you handle priorities and tight deadlines?" 

You can answer this question in this way: "In my current role, I frequently encounter competing tasks and tight deadlines. To effectively manage such situations, I prioritise tasks based on urgency and impact. I start by creating a to-do list. This list helps in organising tasks by their deadlines. I identify critical tasks that directly contribute to project success or meet urgent client needs. I then break down complex projects into smaller manageable tasks, setting realistic milestones. If necessary, I delegate tasks to team members who possess the right expertise and empower them to take ownership. To stay on track, I utilise time management techniques, such as the Pomodoro technique. These help me to maintain focus and productivity. By managing my time wisely and staying adaptable, I consistently deliver quality results even under pressure." 

Scenario 4: Implementing innovative solutions  

Question: "Share an example of when you proposed an innovative solution to a long-standing problem." 

You can answer this question in this way: "In my previous role, our company faced recurring inefficiencies in the customer service department. The manual process of handling customer inquiries led to delays and frustrated customers. To address this issue, I suggested implementing a self-service portal and an AI-powered chatbot. The portal allowed customers to find solutions independently, and the chatbot handled routine inquiries. This helped me in freeing up the team to focus on more complex cases. I conducted extensive research, collaborated with the IT department, and presented a detailed plan to the management team, highlighting the potential benefits and cost savings. The solution was approved, and after implementation, customer satisfaction significantly increased, and the customer service team's productivity improved. The innovative approach not only resolved a long-standing problem but also positioned the company as a forward-thinking industry leader." 

Scenario 5: Overcoming resource constraints  

Question: "Describe a situation where you had to achieve a goal with limited resources. How did you approach it, and what was the outcome?" 

You can answer this question in this way: "In a previous project, we faced budget constraints that affected the resources available to complete the task. To address this challenge, I first assessed the project's critical needs and identified areas where we could make the most significant impact with the available resources. I collaborated with team members to brainstorm cost-effective solutions without compromising quality. We prioritised essential tasks and repurposed existing resources wherever possible. Additionally, I reached out to stakeholders and partners to explore potential collaborations and cost-sharing opportunities. By maintaining open communication and a resourceful mindset, we successfully completed the project within the budget and achieved our primary objectives. The outcome showcased our team's ability to adapt and thrive under challenging circumstances."

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Scenario 6: Dealing with ambiguity  

Question: "How do you handle situations where you lack clear direction or information?" 

You can answer this question in this way: "In my experience, ambiguity is not uncommon, especially in fast-paced work environments. When faced with unclear directions, I take the initiative to seek clarification from relevant parties, such as supervisors or team members. I ask specific questions to understand the context and expectations better. Additionally, I conduct research to gather relevant information and insights, enabling me to make informed decisions. If necessary, I proactively propose potential solutions, outlining the risks and benefits related to each option. My ability to adapt quickly to dynamic circumstances and embrace ambiguity has allowed me to excel in various challenging projects." 

Scenario 7: Resolving customer complaints  

Question: "Tell me about a time when you successfully handled a challenging customer complaint." 

Answer: "In my previous role in the hospitality industry, we received a complaint from a dissatisfied guest who had experienced a series of inconveniences during their stay. To address the situation, I empathised with the guest, actively listening to their concerns without interruption. I offered a sincere apology and assured them that we would take immediate action to rectify the issues. 

I communicated with the relevant departments to address the complaints and kept the guest informed of our progress. To show our commitment to resolving the matter, I also offered them a complimentary future stay. As a result, the guest's perception of our hotel changed significantly, and they left with a positive impression, ultimately leading to increased guest satisfaction and positive online reviews." 

Scenario 8: Handling budget overruns  

Question: "How do you approach managing a project when it exceeds the allocated budget?" 

You can answer this question in this way: "In my experience as a Project Manager, I prioritise tracking expenses regularly to identify any deviations from the budget. If I notice a potential budget overrun, I take immediate action to investigate the cause and address it proactively. This may involve reallocating resources, negotiating with suppliers, or finding cost-effective alternatives. 

I communicate the situation to stakeholders and provide transparent updates on the steps being taken to mitigate the budget overage. Additionally, I evaluate the project scope and assess whether any adjustments can be made to align with the available resources. By diligently monitoring the budget and taking swift corrective actions, I ensure that the project remains financially viable and on track to achieve its objectives." 

Scenario 9: Handling a high-pressure situation  

Question: "Describe a time when you were under significant pressure to meet a deadline. How did you manage the situation?" 

You can answer this question in this way: " Previously when I was a Marketing Manager, we faced an urgent request from a key client to deliver a comprehensive marketing campaign within an exceptionally tight timeframe. To handle the pressure, I first assembled a dedicated team with complementary skill sets to tackle the various aspects of the project. I communicated the importance of the project and the urgency to each team member, fostering a shared sense of responsibility.  

I organised frequent progress meetings to keep everyone aligned and addressed any roadblocks promptly. Despite the immense pressure, we maintained a positive and supportive atmosphere, encouraging open communication and brainstorming sessions. Through the collective efforts of the team, we not only met the client's deadline but also received praise for the quality and effectiveness of the campaign."  

Scenario 10: Driving continuous improvement  

Question: "How do you contribute to driving continuous improvement in your work environment?" 

You can answer this question in this way: "I strongly believe in the value of continuous improvement to enhance efficiency and results. In my current role, I actively participate in brainstorming sessions with colleagues to identify potential process enhancements. I encourage open feedback and suggestions from team members, promoting a culture of innovation and learning. I also stay updated on industry trends and best practices to implement relevant improvements. I closely monitor key performance indicators and gather data to assess the impact of changes. By consistently seeking opportunities for improvement and proactively implementing solutions, I contribute to the overall success of the team and the organisation." 

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Scenario 11: Team member facing discrimination

Question: How did you handle a situation when you saw that one of your team members is facing discrimination in the workplace? 

You can answer this question in this manner: “When I learned that a team member was facing discrimination, I immediately recognised the severity of the situation and knew it was imperative to act swiftly. I first ensured the affected individual felt supported and understood. I also stressed that discrimination is entirely unacceptable in our team. I then initiated a confidential and sensitive investigation to uncover all relevant facts and gather any necessary evidence. 

To be impartial towards the situation, I listened attentively to all sides involved and made sure that everyone felt heard. Based on my findings, I took appropriate actions, which included implementing disciplinary measures against those responsible if warranted by the investigation's outcome. 

I also recognised this as an opportunity for broader learning and improvement within the team. I organised training sessions focused on diversity and inclusion, aiming to cultivate a more respectful and understanding work environment. I reinforced our commitment to an inclusive workplace by revisiting and enhancing our anti-discrimination policies. 

Throughout this process, I remained available to the affected team members, offering my ongoing support and ensuring they felt safe and valued. I took this incident as a profound learning experience to foster a culture of respect and inclusion within our team. I also made it clear that discrimination has no place in our work environment.”

Scenario 12: Internal conflicts in the team

Question: How do you solve internal conflicts in your team?

You can use this sample answer: “When solving internal conflicts within my team, I start by encouraging open and respectful communication among all parties involved. I believe it's essential to provide a safe space where team members feel comfortable expressing their concerns and perspectives without fear of retaliation or judgment. I listen actively to understand the root causes of the conflict, acknowledging everyone's feelings and viewpoints.

Next, I facilitate a discussion to identify common ground and differences, guiding the team towards constructive solutions. I emphasise the importance of empathy and understanding, encouraging team members to consider each other's perspectives.

If necessary, I intervene with conflict resolution techniques tailored to the situation, such as mediation or negotiation, to help team members reach a mutual agreement. Throughout the process, I remain impartial and focused on the best interests of the team and the project.

I also recognise the importance of preventive measures. Therefore, I foster a team culture that values diversity, inclusivity, and open communication, aiming to minimise conflicts before they arise. Regular team-building activities and workshops on effective communication and conflict management skills are integral parts of this approach. 

Ultimately, my goal is to ensure that the team emerges from the conflict stronger, more cohesive, and with a renewed focus on our collective objectives. I view conflict resolution not just as solving immediate disputes but as an opportunity for team growth and development.”

Scenario 13: Tight deadlines and heavy workload

Question: How do you handle tight headlines and heavy workloads? 

You can answer this question in this way: “When there are tight deadlines and a heavy workload, I prioritise effective time management and clear communication as my key strategies. First, I assess the scope and urgency of all tasks and then prioritise them based on deadlines and their impact on our goals. This helps me focus on what I need to pay immediate attention to while planning for other tasks. 

I then break down larger projects into manageable chunks, setting realistic milestones and deadlines for each. This approach makes the workload feel more manageable and helps maintain momentum by achieving smaller victories along the way. 

I assess the strengths and capacities of my team members and delegate tasks accordingly, ensuring everyone is working efficiently and not overwhelmed. This not only optimises team productivity but also fosters a sense of responsibility and teamwork. 

I maintain open lines of communication with my team and stakeholders, regularly updating them on progress and any challenges encountered. This transparency allows for timely assistance, adjustments to plans, or reallocation of resources if necessary. 

To stay resilient under pressure, I make a conscious effort to manage stress. This includes taking short breaks to clear my mind, staying organised to avoid feeling overwhelmed and maintaining a healthy work-life balance to ensure I'm at my best when tackling professional challenges. 

Lastly, I continuously reflect on and refine my approach to workload management. Learning from each experience allows me to enhance my strategies for handling tight deadlines and heavy workloads more effectively in the future.”

Conclusion 

 Knowing how to answer Problem-Solving Interview Questions is essential for success in today's competitive job market. Employers seek candidates who can tackle challenges with confidence, analytical thinking, and innovative solutions. By showcasing relevant examples and demonstrating a proactive Problem-Solving mindset, candidates can impress interviewers and increase their chances of securing their dream job.

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Frequently Asked Questions

These are the three qualities which a candidate needs to possess if they want to excel in Problem-Solving:

a) They need to approach difficult problems in an analytical manner

b) Their ability to perform under any unforeseen circumstances

c) To defend their ideas in a constructive manner when they are challenged.  

The best way for HR professionals to prepare for conducting a Problem-Solving interview is to clearly define the problem, understand the role's requirements, and develop relevant, challenging scenarios or questions. Familiarising themselves with the candidates' backgrounds and creating a structured interview framework ensures a focused evaluation of problem-solving skills and fit for the position.

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Top 10 Problem Solving Interview Questions You May Be Asked

Problem-solving questions are common in interviews - you may be asked specific questions related to the job you’ve applied for or about your approach and methodology to solving them.

This useful guide will help you get prepared for common problem-solving questions in your next interview with advice on how to answer them.

1. What are some of the most difficult problems you have solved?

When interviewers ask “What are some of the most difficult problems you have solved,” they usually want to know two things:

• The types of difficult problems you have solved and
• How you coped with or overcame these difficulties.

To answer this question effectively, first, take a few moments to think about and jot down the types of difficult problems you have faced in your work. Then, for each problem, briefly describe the steps you took to solve it. Be sure to highlight a few key learnings or lessons that you took away from overcoming these difficulties.

Some examples of difficult problems that job seekers have solved include:

• Being assigned a project with an impossible deadline
• Having to manage a team member who was not meeting expectations
• Having to come up with an innovative solution to a long-standing problem

2. How do you go about solving problems?

When you are asked how you go about solving problems during an interview, focus on what works for you specifically - there is no one ‘right’ way to solve problems, so don’t try to fit yourself into that mold.

You should have a clear process and some examples to help support your answer.

Remember to keep it positive - interviews are about selling yourself and your skills, so make sure your answer reflects that.

3. Describe the result of a recent problem you solved

For this question, the interviewer is looking to understand the impact you’ve had on solving problems and how important the problems you’ve described are. The bigger the impact the better the example.

4. Give an example of a time when you had to think outside the box to solve a problem.

When answering this question, it’s important to provide a specific example of a time when you had to think outside the box to solve a problem. Avoid generalities or platitudes like “I’m a creative person” or “I always look for new and innovative ways to solve problems.”

Instead, focus on describing a concrete situation where you were faced with a difficult problem and had to come up with an original solution. Be sure to describe the steps you took to solve the problem and what resulted from your efforts.

If you can illustrate that you can think creatively and come up with innovative solutions, you’ll be sure to impress potential employers and set yourself apart from other candidates.

5. What is a time when you went above and beyond to solve a problem?

Be prepared to answer this question with a great story.

Think of a time when you were faced with a difficult situation at work. Maybe there was a big project that needed to be completed or a customer that was particularly challenging. Whatever the situation was, make sure it’s something that you were able to successfully overcome.

Next, describe what steps you took to solve the problem. Did you come up with an innovative solution? Did you put in extra hours to make sure the job got done? Was it a team effort? Whatever it was that you did, be sure to highlight your role in the story.

Lastly, include details of the results and how they impacted others.

6. Tell me about a time when you predicted a problem before it occurred?

This question shows the interviewer your proactiveness and vigilance.

Try to think about a time when you were able to identify a potential issue and take steps to prevent it from happening. It may be a problem that you had anticipated occurring - how did you know it would happen? What would have been the impact if it did?

Showing that you have the ability to think ahead and predict problems before they occur is a strong skill for any potential employee to have, and by providing specific examples of your own experience, you can demonstrate that you possess it.

7. Give an example of a time when you had to use your creativity to solve a problem

When interviewers ask this question, they are looking to see if you have the ability to come up with new and innovative solutions to problems. They want to know if you are able to think outside the box and come up with creative solutions that others may not have thought of.

To answer this well you should:

• Give an example of a time when you had to use your creativity to solve a problem.
• Explain how you were able to come up with a creative solution and what the outcome was.
• Be sure to highlight any challenges that you faced and how you overcame them.

8. How do you know when to solve a problem on your own or to ask for help?

There’s no single answer to this question, as the best course of action will vary depending on the situation. However, here are a few general tips to keep in mind:

First, try to assess the difficulty of the problem and whether you have the necessary skills and knowledge to solve it. If it’s a simple issue that you’re confident you can handle, then go ahead and take care of it yourself.

However, if the problem is more complex or outside of your area of expertise, then it’s probably best to seek out help from someone who knows more about it.

9. How do you know when a problem is solved?

This is a great opportunity to show off your critical thinking skills.

First, take a step back and assess the situation. What are the goals that need to be accomplished? What does “solved” look like? What are the constraints that you’re working within?

Defining success criteria will ultimately determine when the problem is solved.

10. Do you enjoy problem-solving?

Almost all roles require some form of problem-solving. A strategic “yes” is always recommended when answering this question.

If you have experience solving problems in previous roles, be sure to mention that. This will show the interviewer that you have the ability to handle challenges.

For example, you might say something like: “I actually enjoy problem-solving quite a lot. There’s something satisfying about being able to find a solution to something that was once a mystery. One time, I was able to help my team solve a big issue we were having with our website. We were able to identify the problem and put together a plan to fix it.”

This response shows that you not only have the ability to solve problems but that you also enjoy doing so. It also gives the interviewer a specific example of a time when you were successful in this area.

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Problem-Solving Interview Questions And Answers (With Examples)

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Summary. Problem-solving questions are used to focus on a candidates past experience with managing conflicts and overcoming obstacles in the workplace. When answering these questions, be sure to make your answer relevant to the position that you are applying to and be honest about your strengths and weaknesses. Be sure to provide examples from previous experiences.

Are you in the process of searching for a new job ? If so, you might be getting ready to meet with a hiring manager or a recruiter for a job interview. And if you’re like the majority of job candidates, this stage of the job search process is probably making you feel a fair bit of trepidation.

And no wonder! The interview is a completely necessary step for any job search, but that doesn’t make it any less nerve-wracking to meet with a prospective employer and answer questions about your personality , skills, and professional background.

Key Takeaways:

Being able to solve problems is a skill that almost all job positions need.

Problem-solving questions assess a candidate’s ability to think on their feet, handle pressure, and find creative solutions to complex problems.

Make sure your answer to a problem-solving question tells a story of you as an effective team player.

What Is a Problem-Solving Interview Question?

How to answer a problem-solving interview question, eight examples of common problem-solving interview questions and answers, interviewing successfully, curveball questions, problem-solving faq.

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A problem-solving interview question is a question that focuses on a candidate’s past experience with managing conflicts and overcoming unexpected obstacles in the workplace.

Problem-solving questions can come up in many different forms. As a general rule, however, they will be aimed at uncovering your ability to handle stress and uncertainty in a wide variety of contexts.

When you’re answering problem-solving interview questions, there are a few important tips to keep in mind:

Make your answers relevant to the position that you’re applying to. Always bear in mind that the fundamental goal of any interview question is to provide a hiring manager with a glimpse inside the mind of a candidate.

By asking you a problem-solving question, your interviewer is trying to understand whether or not you’re the type of person that could be relied upon under pressure or during a crisis. Every role, furthermore, comes with its own particular type of pressure.

Be honest about your strengths ( and weaknesses ). Hiring managers tend to be quite good at reading people. Therefore, if you give them a bogus response, they’re very likely to see through that – and to subsequently consider you to be untrustworthy.

Of course, it can be tempting at the moment to fabricate certain details in your response in the attempt to make yourself seem like a better candidate. But inventing details – however small – tends to backfire .

Tell stories that will portray you as a team player. Hiring managers and employers are always on the lookout for job candidates who will collaborate and communicate well amongst a broader team.

Be sure to provide examples of moments in which you took charge. Leadership skills are another key quality that hiring managers and employers seek out in job candidates. And being presented with a problem-solving question, as it turns out, is the perfect opportunity to demonstrate your own leadership skills.

Now that we understand the basic principles of problem-solving interview questions and how to respond to them, we’re finally ready to break down some real-world examples. So without any further preamble, here are eight examples of common problem-solving interview questions (as well as some examples of how you might answer them):

Can you tell me about a time when you encountered an unexpected challenge in the workplace? How did you go about dealing with it?

Explanation: With this question , your interviewer will be attempting to get a sense of how well you’re able to adapt to unexpected difficulties. The critical thing to remember when you’re answering this question – as we briefly discussed above – is to recall an incident that will be directly relevant to the role and the organization that you’re applying to.

Here’s an example of a high-quality response to this question:

“I remember a particular day at my previous job when an important deadline was pushed up at the very last minute. As the project manager , it was my responsibility to implement the necessary steps that would enable us to meet this new and truncated deadline. “Many of my peers began to hang their heads, resigning themselves to their belief that there was no hope to meet the new deadline. But I’ve always prided myself on my ability to adapt and thrive within a dynamic and quick-paced work environment – and that’s precisely the personal skill set that I channeled on this occasion. In the end, I reorganized my team’s priorities so that we were able to accommodate the new deadline.”

How would you say you typically respond to problems in general, and in the workplace in particular?

Explanation: This question is primarily designed to gauge a candidate’s ability (or lack thereof) to remain cool, calm, and collected under pressure. The ideal response to this question, in other words, will include a brief personal anecdote that illustrates your level-headedness and your ability to make rational, clear decisions during times of uncertainty.

“I would say that one of the primary qualities that sets me apart from the crowd of other candidates is my ability to remain calm and centered when conditions in the workplace become chaotic. “Looking back, I think that I first began to cultivate this ability during my tenure as a product manager working with a major Silicon Valley start-up. That was a particularly stressful period, but it was also quite instructive – I learned a great deal about staying positive, focused, and productive after an unexpected challenge presented itself. “These days, when I’m confronted by an unexpected problem – whether it’s in my personal life or in my professional life – I immediately channel the conflict management skills that I’ve been honing throughout the duration of my career. This helps a great deal, and my skills in this regard are only continuing to improve.”

Can you tell me about a time when you’ve had to settle a workplace dispute between yourself and a manager or colleague?

Explanation: Always keep in mind that one of the fundamental goals of any problem-solving question is to help a hiring manager gain a clearer sense of a candidate’s ability to work with others.

This question, in particular, is designed to give your interviewer a clearer sense of how well you’re able to communicate and compromise with your colleagues. With that in mind, you should be sure to answer this question in a way that will display a willingness to be fair, empathetic, and respectful to your teammates.

“I recall an incident in my last job in which one of my colleagues felt that I had not provided him with adequate resources to enable him to be successful in a particular project. I was acting as team leader for that particular project, and so it was my responsibility to ensure that everyone in my team was equipped for success. Unfortunately, I had to learn through the proverbial grapevine that this particular colleague bore some ill will toward me. I’ve never been one to participate in idle gossip, and so I decided to speak with this person so that we could begin to find a solution and address his grievances. So I crafted an email to him asking him if he would be interested in joining me for coffee the following day. He accepted the invitation, and during our coffee break, we were able to talk at length about the damage that he felt had been done to him. We devised a mutually agreeable solution on the spot. From then on, we had no significant problems between us.”

Are there any steps that you’ll regularly take during the early stages of a new project to ensure that you’ll be able to manage unexpected problems that occur down the road?

Explanation: This question, above all, is designed to test your ability to plan ahead and mitigate risk. These are both essential qualities that employers typically seek out in job candidates, particularly those who are being vetted for a management or leadership role.

When you’re answering this question, it’s important to emphasize your ability to look ahead towards the future and anticipate potential risks. As with the previous examples that we’ve already examined, the best way to communicate this ability is to provide your interviewer with a concrete example from your previous work history.

“I live my life – and I conduct my work – according to a single, incredibly important motto: “Failing to prepare is preparing to fail.” I’m a firm believer, in other words, of the primacy of careful planning. Without it, projects are almost always doomed to fail. “In my previous role as a marketing content writer with a major software company, I strived to apply this motto to my work every single day. “Here’s an example: About a year ago, I was responsible for overseeing and launching a new content strategy aimed at driving up consumer engagement. From the very outset, I understood that that particular project could be run off the rails if we did not take into account a considerable number of factors. “I won’t bore you with all of the nitty-gritty details, but the point is that this was a particularly sensitive project that required diligent and careful risk assessment. “Having realized that, my colleagues and I devised a comprehensive and flexible strategy for managing many risks that we envisioned would be awaiting us down the road. That initial step – looking ahead towards the future and mapping out the terrain of potential hazards – proved to be an essential measure for the success of the project.”

Do you consider your problem-solving capabilities to be above average?

Explanation: Hiring managers are always on the lookout for job candidates that stand out from the crowd. It’s even better when they can find a job candidate who knows that they stand out and who expresses that knowledge by being confident in their abilities.

At the same time, it’s never in a job candidate’s best interests to come across as egotistical or arrogant. When you’re responding to a question like this (that is, a question that’s focused on your ability to assess your own talents), it’s important to do your best to come across as self-assured but not pompous.

“Yes, all things considered, I would say that I have a talent for risk assessment, problem-solving, and risk mitigation. “That said, I can’t claim complete ownership over these abilities. In most cases, my demonstrated success in managing risk and solving problems in the workplace can be attributed at least as much to my team members as it can to me. For me to be able to be a successful problem-solver, it helps to be surrounded by colleagues whom I can trust.”

How would you describe your typical immediate reaction to unexpected challenges? Do you prefer to jump straight into the problem-solving process, or do you more commonly take some time to analyze and assess the problem before you dive in?

Explanation: This question is aimed at gauging your patience levels. This one can be a bit tricky because employers will sometimes prefer different responses – it all depends on the type of position and employer you’re applying for.

If you’re applying for a role in a quick-paced working environment that demands swift action , it will benefit you to describe your problem-solving strategy as unflinching and immediate.

If, on the other hand, the role you’re applying to does not demand such immediate action, it will probably be better to describe yourself as a more removed and relaxed problem solver.

But as always, you should never lie to your employer. Most of us will fall somewhere in the middle of these two types of problem solvers and will thereby have no difficulty painting ourselves honestly as one or the other.

However, if you’re definitely one type or the other, then you should describe yourself as such. This will make it much more likely that you’ll end up in a position that will be maximally rewarding both for you and for your employer.

“In most cases, my response to an unexpected problem will entirely depend on the nature of the problem at hand. If it demands immediate action, then I’ll dive right in without hesitation. “If, however, I determine that it would be more beneficial to take a step back and analyze the nature of the problem before we begin to meddle with it, then that’s exactly what I’ll do. “Generally speaking, I would say that I prefer the latter approach – that is, to take a step back and think things through before I begin to try to find a solution. In my experience, this makes it much easier for everyone involved to arrive at a practical and sustainable solution. “That said, I’m also perfectly capable of jumping straight into a problem if it demands immediate attention.”

Can you tell us about a time in which you had to explain a technically complicated subject to a client or customer? How did you approach that process, and how did it turn out?

Explanation: Strong communication skills are essential in the modern workplace. That means that employers tend to seek out job candidates that communicate well with their colleagues and individuals who have varying professional backgrounds and skill sets, including clients, customers, and third-party professionals.

“I recall an incident from many years ago – while I was working as a software engineer for a prominent robotics company – in which I found myself in the position of having to describe incredibly complex engineering details to a client. “This client had no prior experience in software engineering or artificial intelligence, so I had to relate this esoteric information more or less in layman terms. “Thankfully, I was able to employ some useful metaphors and analogies to communicate the information in a manner that this client could appreciate and understand. We went on to establish a successful collaborative partnership that flourished for four years.”

How would you rate your ability to work and succeed without direct supervision from your managers?

Explanation: Employers always tend to place a high value on job candidates who are self-motivated and can maintain high levels of productivity without constant supervision.

This is especially true now that the COVID-19 pandemic has suddenly made it necessary for so many millions of employers to transition to a remote workforce model. This question is designed to assess a candidate’s ability to stay focused and motivated while working remotely or without supervision.

“I’ve always considered myself – and my resume and references will support this – to be an exceptionally self-motivated individual, even when I’m working from home. “In fact, like many employees, I often find that my productivity levels tend to increase when I’m working remotely. I strive to set a positive example for my colleagues, even when we’re not all working under the same roof.”

Generally speaking, the best strategy for success in interviewing for a new job is doing your research beforehand. That means that you should be intimately familiar with the role, department, and company that you’re applying to before you step into the room (or log on to the Zoom meeting ) on the day of your interview.

When you preemptively take the time to carefully research the organization as a whole – and the responsibilities of the job opportunity in particular – you’ll minimize your chances of being caught off guard by an unexpectedly difficult question .

Still, there is only so much background information that you can uncover about an organization and a role before a job interview. No matter how carefully you prepare and how much background research you conduct, there are very likely going to be curveball questions during your job interview that you can’t predict.

In fact, many employers prefer to ask curveball questions (in addition to more run of the mill job interview questions) because they provide an insightful glimpse into a job candidate’s analytical thinking skills – not just their ability to memorize and recite answers to more common interview questions .

To that end, many hiring managers will ask job candidates to answer one or more problem-solving questions during a typical job interview. In contrast to traditional interview questions (such as: “Why do you think that you would be a good fit for this role?”

Or: “What do you consider to be your greatest professional achievement up to the current moment?”), problem-solving questions are specifically designed to assess a job candidate’s ability to think on their feet, handle real pressure, and find creative solutions to complex problems.

They’re also commonly referred to as analytical skills interview questions because they’re designed to gauge a candidate’s ability to make analytical decisions in real-time.

What are problem-solving skills?

Problem-solving skills include skills like research, communication, and decision making. Problem-solving skills allow for you to identify and solve problems effectively and efficiently. Research skills allow for you to identify the problem.

Communication skills allow for you to collaborate with others to come up with a plan to solve the problem. Decision making skills allow you to choose the right solution to the problem.

Why do interviewers ask problem-solving interview questions?

Interviewers ask problem-solving interview questions to see how candidate will approach and solve difficult situations. Interviewers want to see how you handle stress and uncertainty before hiring you for a position. Problem-solving is an important part of the everyday workday so they need to be sure you are capable of solving problems.

How do you solve a problem effectively?

To solve problems effectively you should first break the problem down and try different approaches. Breaking the problem up into different parts will help you have a better understanding and help you decide what your next step is going to be.

Once you see the different parts of the problem, trying different approaches to solve the problem can help you solve it faster. This will also help you determine the appropriate tools you need to solve the problem.

U.S. Department of Labor – Interview Tips

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Chris Kolmar is a co-founder of Zippia and the editor-in-chief of the Zippia career advice blog. He has hired over 50 people in his career, been hired five times, and wants to help you land your next job. His research has been featured on the New York Times, Thrillist, VOX, The Atlantic, and a host of local news. More recently, he's been quoted on USA Today, BusinessInsider, and CNBC.

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Problem-Solving Interview Questions

Problem-solving interview questions are designed to test a candidate's ability to identify obstacles, potential issues, or key opportunities, and then implement effective solutions accordingly. Our collection of problem-solving interview questions includes explanations and red flags to look out for during an interview.

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Problem-Solving Interview Questions — PDF Download:

Download our list of problem-solving interview questions in PDF format and use them in your next interview.

Problem-Solving Questions to Ask in an Interview:

1. what was your biggest work-related problem, and how did you resolve it.

This is a great introductory question since it allows the candidate to describe their problem-solving process in as much detail as they like. Top candidates will explain why the problem occurred, how they resolved it, and why they chose that method.

Red flags: the candidate cannot think of anything specific or describes a problem that was resolved quickly and easily.

2. Think of a time when a coworker made a mistake that affected your work. How did you handle the situation?

Not only does this question analyze the candidate's problem-solving abilities, but also their teamwork, communication, and interpersonal skills. Look for candidates who demonstrated a noncombative, collaborative approach to solving the problem.

Red flags: the candidate did not take any steps to resolve the situation or engaged with their coworker unconstructively.

3. What is your troubleshooting process?

This question gives the candidate a chance to explain their general approach to troubleshooting. It should highlight how the candidate usually processes and acts on information.

Red flags: the candidate demonstrates limited insight into their troubleshooting process or describes ineffective problem-solving techniques.

4. If you were given two very urgent tasks by different members of the management team at roughly the same time, how would you decide which task to tackle first?

This question tests the candidate's ability to communicate effectively. In this instance, candidates should approach both managers about the other's request. If no clear guidance is given, the candidate should provide a reasonable time estimate of when each task would be completed.

Red flag: the candidate rushes to complete both tasks in the order they were given.

5. How do you decide when a different problem-solving approach is needed?

Not all problems can be solved in the same way. This question reveals whether the candidate can analyze a problem fully before applying an appropriate solution, remain agile during the problem-solving process, and reflect on systems once they have been implemented.

Red flag: the candidate will only try a different approach if the outcome is a failure the first time.

6. Tell me about a time when you predicted a problem related to staffing or structural changes in your department. What did you do to resolve the issue?

This question tests the candidate's ability to identify a concern and bring it to the attention of management before it becomes a problem. Look for candidates who speak up, propose reasonable alternatives, and assist with changes.

Red flags: the candidate has never identified any issues in the workplace, or they didn't want to get involved even though they knew there would be a problem.

7. What do you do when you cannot seem to find an effective solution to a problem?

Everyone gets stuck sometimes. This question reveals how the candidate finds new ideas on how to proceed.

Red flag: the candidate is unable to be resourceful and gives up.

8. What improvements have you made to your workplace in the last year?

Candidates with great problem-solving abilities should be able to identify areas that can be improved, and either take steps to implement those changes or initiate the process.

Red flag: the candidate has not contributed to any improvements in the workplace.

9. Provide an example of a time when you solved a problem without the input of management. What was the result?

This question highlights the candidate's ability to make decisions and solve problems by themselves.

Red flag: the candidate did not inform management about a major decision that could affect the business.

10. How do you organize your daily workload to ensure that all your tasks are complete?

Reveals whether the candidate has an effective system that allows for setbacks and problem-solving in the workplace.

Red flags: the candidate has never thought of implementing a system to plan their work or cater for delays or they are unable to execute such a strategy.

11. How do you motivate yourself to achieve your goals when you have minimal supervision?

Self-motivation is a major part of problem-solving if issues arise. This question simply reveals the candidate's methods for staying motivated.

Red flags: the candidate has never been in a situation where they needed to work without supervision or they cannot think of creative and effective ways to self-motivate.

12. What do you do when asked to resolve an urgent issue without being given all the information?

Thoroughness and forethought are key components of problem-solving, even when under time constraints. Identify whether the candidate tries to solve the problem immediately or asks for more information.

Red flag: the candidate tries to resolve the issue without all the pertinent details and gets stuck.

13. Can you describe a time when you thought outside of the box to solve a problem in either your personal or professional life?

Evaluates whether the candidate can devise innovative ideas to solve problems.

Red flag: the candidate describes a solution that you would not describe as out-of-the-box thinking.

14. Describe a time when you disagreed with a decision by management. What happened?

Reveals whether the candidate can speak up when they see a problem in the workplace.

Red flag: even if management still went ahead with their original decision, candidates should feel comfortable pointing out problems in the workplace. A red flag would be if the candidate noticed an issue but chose to ignore it.

15. Tell me about a time you tried to solve a problem but ended up making it worse. What happened?

This is a great question to learn more about the candidate's personality and problem-solving skills. It tests honesty and whether the candidate was able to incorporate what they learned into future decisions.

Red flags: the candidate claims they have never made a problem worse, or they've never thought about how they could learn from their mistakes.

Additional Resources:

• Common interview questions .
• Situational interview questions .
• Cultural fit interview questions .
• Stress interview questions .
• Emotional intelligence interview questions .
• Illegal interview questions .
• Behavioral interview questions .
• Personality interview questions .

What are problem-solving interview questions?

Problem-solving interview questions are those that test a candidate's ability to identify potential issues, obstacles, or opportunities for improvement, and then implement solutions accordingly.

Why do hiring managers ask problem-solving interview questions?

Problem-solving interview questions help determine how a candidate approaches problems in their professional and personal lives. Problems — however small — are bound to occur in the workplace, and hiring managers want to be sure that candidates are equipped to address them successfully.

What are some examples of problem-solving interview questions?

• What is your troubleshooting process?
• How do you decide when a different problem-solving approach is needed?
• What was your biggest work-related problem, and how did you resolve it?
• What do you do when you cannot seem to find an effective solution to a problem?
• Describe a time when you disagreed with a decision by management. What happened?

What is the best way to answer a problem-solving question in an interview?

Think about what the interviewer is trying to learn and direct your response accordingly. Provide a comprehensive answer and be sure to explain your reasoning.

Related Articles:

50 most common interview questions, how to interview candidates, star method, pre-screening interviews, how an open interview works.

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18 Problem Solving Interview Questions and Sample Answers

Every day we face a ton of issues — from a glitching app to a misplaced important document. Some are tiny ones and rarely have an impact on our work. Other events tinder to push a manageable problem into a likely crisis (unless you take decisive action). 

So it follows that companies are looking for people with strong problem-solving abilities — candidates with strong analytical, critical thinking, and conceptual skills. You need to demonstrate these on your resume and during the job interview to land a solid job. 

In this post, we provide a set of common problem-solving interview questions employers use to screen candidates (with sample answers included!). But first, let’s recap the basics!

What Are Some Examples of Problem-Solving Skills?

As the name implies, problem-solving skills indicate your ability to effectively resolve different issues and move past various bottlenecks in your day-to-day work. Essentially, it’s a collection of conceptual and critical thinking skills , indicative of your strong cognitive abilities, creative thinking, and proactive approach to work. 

Common examples of problem-solving skills include:

• Data analysis 
• Issue resolution 
• Conflict management 
• Strategic thinking 
• Process optimization 
• Troubleshooting 
• Deductive reasoning 
• Strategic planning
• Industry analysis 

How Do You Show Problem-Solving Skills in an Interview?

Problem-solving skills are rather hands-on. They indicate your ability to tackle an array of challenges in different situations. Therefore, the best way to show your strong problem-solving skills in a job interview is by using contextual examples. When answering interview problem-solving questions, first describe the general situation. Next, talk about the task (problem) you’ve had. Then explain what actions you took. Finally, conclude with an outcome (result) gained. 

The above approach is called the STAR interview method . It’s a highly effective approach to excelling at different types of problem-solving interview questions that we are covering in this post! 

6 Problem-Solving Interview Questions and Answers Examples

The universe of problem-solving interview questions can be conditionally broken down to:

• Situational interview questions — such as when the interviewer asks you to explain your response/actions in a certain setting.
• Case challenges (studies) — context-rich, modeled business scenarios you are given some time to review and respond to. 
• Tests and exercises —  shorter puzzles or quiz-style questions you need to complete within a certain time.

Some interviewers also like to throw in a couple of weird interview questions , aimed at challenging your on-the-stop problem-solving skills. For example, Jeff Bezos once asked an interviewee to try counting the number of windows in Seattle. 

What stays the same in every case is the purpose of such questions: An interviewer aims to understand your thought process and logical reasoning abilities.

To help you successfully do just that, we’ve made a list of common problem-solving skills interview questions with sample answers you can use to model your responses. 

1. Tell Me About The Time You’ve Faced a Major Challenge At Work

This question can be more context-specific. For example, the interviewer may prompt you to talk about meeting an unrealistic deadline, resolving a professional mishap, or dealing with another type of out-of-the-ordinary work situation. In every case, you must not just describe the problem, but clearly communicate what you’ve done to resolve it. 

Sample answer: 

“My sales team spent 6+ months preparing for a major demo for this manufacturing client. It was an important strategic deal for Acme Inc. Two days before the presentation, the main Account Manager fell sick with COVID-19 and couldn’t do the meeting. Since I worked closely with him, I volunteered to moderate the presentation and facilitate the discussion. We’ve notified the client team about the changes and I’ve invited their management to a quick lunch a day ahead to meet up and “break the ice”. Then helped conduct the negotiation. We’ve successfully closed this deal.” 

2. What’s Your Standard Approach to Resolving Blockers at Work? 

The answer to this problem-solving interview question will be somewhat different for regular employees and managers. 

• As a regular employee, you should focus your reply on your personal time-management and organizational skills .
• As a manager, you should lean more towards your administrative and leadership skills . 

Below is a sample answer from a manager’s perspective: 

“I’d describe my management style as a facilitator. As a UX Design Lead, I spend a lot of time prioritizing our backlog in line with the company-wide product roadmap and collecting regular input from other teams. Based on it, I set different levels of priorities for design tasks and map dependencies between them. Then I communicate the main priorities in this Sprint to the design team every 2-3 months. Weekly, I go through the work backlog to analyze progress and reach out to individual members on status reports. If the person is stuck, I try to figure out the root cause for that first, then get back to them with different suggestions on how to move forward.” 

3. You Have Two Vendors: One Has Lower Prices, Another Proposes Faster Shipping. Which One Would You Pick? 

Many interviewers like to pose short case study-based questions as a prompt for you to describe your approaches to decision-making. In most cases, there’s no right or wrong answer to them. Instead, the interviewer wants to understand how you access different options when making operational calls. Give them a walkthrough.

Sample answer. 

“I’d check two metrics first — planned deadlines and current budgets. If a later delivery doesn’t affect the manufacturing schedule, I’d go with a cheaper vendor. If the materials are time-sensitive, I’d approach the CFO regarding the matter and explain why paying a higher supply price is more favorable than risking manufacturing delays (and bearing direct and indirect costs of that). To make my case, I’d use ERP data and a business intelligence app to model different scenarios.” 

4. You Need to Proceed with the Project Execution, But You Lack Important Data. What Are Your Next Steps? 

For most companies, the current economic realities are rather volatile — from ongoing supply chain disruptions to rapid changes in consumer preferences. Thus, operational decisions have to be taken fast, often with incomplete data. 

By posing this question, the interviewer likely wants to assess your general business acumen skills , as well as approaches to strategic planning. 

Sample answer

“As a marketing manager, I fully understand that good data may not always be available. In such cases, I try to generate my own data and test assumptions. First, I try to split test different types of creative and run them by a sample target audience group. Based on the response rates (e.g. average click-through rates), I then select the main creative to use in the campaign.”   

5. A Customer Asks for a Certain Product, But It’s Out of Stock. They are Unhappy. How Would You Respond? 

For customer-facing roles, you may be probed with a problem-solving interview question presenting some sort of a customer issue. Such questions are common in hospitality, restaurant, and retail industries among others.

Your goal is to showcase your stellar customer service skills and ability to manage potential conflicts effectively. 

Sample answer . 

“First, I’d ask the customer if they’d be open to some alternatives — and provide a range of similar products we currently have in stock. If neither works for them, I’d look up the restock information and offer to put them on a notification list. Or, if they are open to that — suggest placing a backorder. If they are still not happy, I’d politely ask them to wait for a moment and approach the manager about the possibility of issuing a discount for them or offering free expedited shipping once the product is back in stock.” 

6. You Are Last to Leave the Office, But Can’t Find Your Keys. It’s Late and No One Else is Around. What Would You Do?

This is another sample situational interview question, prompting you to talk about your approaches to responding to unexpected circumstances. The other party wants to understand whether you’d be following the protocol or acting erratic (or unprofessional).

Here’s how you should answer this question:

“Well, I’d first re-check if I haven’t misplaced my keys and search all my belongings. If I truly don’t have them on me, I can’t leave the office without properly securing it, right? So I’d try calling my manager to see if they could help — or another employee, whom I know to leave close by. I believe one of them would be able to come and help me out or direct me towards the right HR person to contact about this.” 

Even More Problem-Solving Interview Questions To Practice! 

• You’ve hatched a detailed plan, but there were some last-moment changes. How would you respond?
• Your colleague proposes an alternative plan. The team can’t decide between the two ideas. What would you do? 
• How do you usually handle workplace conflict between employees of the same level? 
• What is your approach to collecting data before the project kick-off? Please describe your usual steps. 
• What was the biggest professional problem you’ve managed to successfully overcome? How did you tackle it?
• A senior colleague is looking for your recommendation on X. How would you prepare it? 
• You and your team are stuck in a traffic jam. You are running late to an important client meeting. What would you do?
• What would you do if you got stuck on an office balcony without your cell phone? 
• During a regular equipment inspection, you’ve found that one machine is behaving oddly. How will you do the troubleshooting? 
• Can you count how many tennis balls would fit into this room? 
• What does “being resourceful” mean for you? 
• Could you exemplify your “self-sufficiency” abilities? How do you ensure high personal performance? 

How to Approach Problem-Solving Interview Questions?

When presented with any type of a problem-solving interview question your main goal is to narrate how you’ll use your analytics, situational analysis, and critical-thinking skills to best navigate the matter. You should always clearly communicate what you plan to do and why. Then highlight the outcome you’d aim to achieve. 

Remember: the interviewer doesn’t expect you to come up with a highly elaborate multi-step roadmap. They just want to hear how you’ve solved similar issues in the past and how you might react to new challenges!

Elena runs content operations at Freesumes since 2017. She works closely with copywriters, designers, and invited career experts to ensure that all content meets our highest editorial standards. Up to date, she wrote over 200 career-related pieces around resume writing, career advice... more

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Top 20 Problem Solving Skills Interview Questions & Answers

Master your responses to Problem Solving Skills related interview questions with our example questions and answers. Boost your chances of landing the job by learning how to effectively communicate your Problem Solving Skills capabilities.

Problem-solving skills are universal currency across industries and job roles. They’re the backbone of successful projects, the driving force behind effective leadership, and the hallmark of an individual who can navigate complex challenges with poise and acumen. Whether you’re applying for an entry-level position or stepping into a senior role, your ability to identify problems, analyze their components, and devise efficient solutions will be under the microscope in any interview setting.

To help you prepare for questions that probe this critical skill set, we’ve put together a comprehensive look at some of the most common problem-solving related interview inquiries. We’ll also provide strategic approaches to these queries, offering insight on how to structure your responses and share examples that demonstrate your prowess in turning obstacles into opportunities.

Common Problem Solving Skills Interview Questions

1. describe a situation where you had to solve a problem with no obvious solution..

Having strong problem-solving skills is crucial in many job roles, particularly in positions where unexpected challenges are common. This question allows the interviewer to assess if a candidate can think outside the box, remain calm under pressure, and leverage their knowledge and resources to navigate through uncertain scenarios.

When responding, it’s important to outline a specific example that illustrates your thought process and the steps you took to address the problem. Focus on articulating the nature of the problem, the various options you considered, how you weighed the risks and benefits of each, and the outcome of your actions. It’s also beneficial to highlight any unique or innovative approaches you used, how you collaborated with others if applicable, and what you learned from the experience.

Example: “ In a situation where a critical system failed unexpectedly, I was faced with a problem that had no clear solution. The system’s failure was causing significant operational delays, and the usual troubleshooting methods were not yielding any results. I started by breaking down the problem into smaller, more manageable components to isolate the failure’s root cause. I considered various unconventional options, such as repurposing similar systems, modifying existing workflows, and even developing a temporary manual process.

After evaluating the risks and benefits of each potential solution, I decided to implement a hybrid approach. This involved a temporary manual workaround to resume operations immediately, alongside a parallel effort to adapt a similar system for a more sustainable short-term fix. This approach minimized downtime and maintained productivity while we worked on a permanent solution. The outcome was successful, as it not only resolved the immediate crisis but also led to the development of a more robust contingency plan for future system failures. This experience underscored the importance of adaptability and the value of a methodical approach to problem-solving under pressure.”

2. How do you approach defining the root cause of a complex issue?

To effectively untangle intricate issues, a methodical approach is key. Your analytical abilities and systematic methodology for identifying, dissecting, and understanding the foundational aspects of a problem are what interviewers are keen to understand.

To respond effectively, outline a step-by-step process that demonstrates your logical and structured approach. You might talk about gathering and analyzing data, using tools such as the “Five Whys” technique to drill down to the underlying cause, or how you consider the broader context to ensure you’re not overlooking external factors. Emphasize your ability to remain objective, avoid assumptions, and how you collaborate with others to gain different perspectives. Highlight past experiences where you successfully identified and addressed the root cause of a complex problem, which led to a sustainable solution.

Example: “ null”

3. What strategies do you employ when faced with multiple competing solutions?

A delicate balance of creativity, logic, and the ability to weigh options against potential outcomes is what defines decisive problem-solving. Your approach can reveal your critical thinking skills, adaptability, and prioritization techniques.

When responding, outline a structured method that you use, such as listing pros and cons, assessing risks, or consulting with key team members. It’s important to demonstrate that you can make informed decisions by evaluating the evidence and considering the broader context of the problem. Make sure to provide a real-life example that illustrates your process and the successful outcome that resulted from your chosen strategy. Highlight any tools or techniques you find particularly useful, such as decision matrices or brainstorming sessions, and explain how these help you to systematically address the issue at hand.

Example: “ When faced with multiple competing solutions, I employ a structured approach that begins with defining clear criteria based on the goals and constraints of the situation. These criteria typically include factors such as feasibility, cost, time, resources, and potential impact. I then use a decision matrix to systematically evaluate each option against these criteria, scoring them to quantify their suitability. This method allows for an objective comparison and helps to minimize bias in the decision-making process.

For instance, in a scenario where I had to choose between several technical solutions to optimize a workflow, I developed a matrix that included criteria such as integration complexity, scalability, and user adoption. After scoring each solution, it became evident that one option, despite not being the most advanced, offered the best balance between ease of implementation and potential benefits. The chosen solution was successfully implemented, leading to a 30% increase in workflow efficiency. This experience underscored the importance of a methodical approach to decision-making, ensuring that choices are made based on data-driven analysis rather than intuition alone.”

4. Can you provide an example of a time when you had to adapt your problem-solving approach mid-process?

Demonstrating adaptability in problem-solving shows your ability to navigate the unpredictable and often complex landscape of challenges that arise in any role. This question delves into your flexibility, resilience, and critical thinking skills, as well as your willingness to learn from the process and collaborate with others.

When responding to this question, outline a specific situation where your original approach to a problem didn’t pan out as expected. Explain the thought process behind your initial plan, the moment you realized a change was needed, and how you adjusted your strategy. Emphasize the outcome of your adaptability and what you learned from the experience, ensuring you showcase your ability to remain composed and innovative in the face of obstacles.

Example: “ Certainly. In one instance, I was tackling a complex issue where the initial data analysis suggested a straightforward solution. However, as the implementation progressed, unexpected variables surfaced that rendered our original plan ineffective. Recognizing this, I paused the execution and gathered the team for a brainstorming session to reassess the situation. It became clear that we needed a more robust data set to understand the underlying patterns causing the discrepancy.

We pivoted our approach to include a broader range of data sources and employed advanced analytical techniques, such as predictive modeling, to gain deeper insights. This shift not only resolved the immediate problem but also provided us with a more sophisticated framework for future issues. The key takeaway from this experience was the importance of agility in problem-solving and the value of iterative processes that allow for refinement as new information becomes available. This approach ultimately led to a successful resolution that was both effective and scalable.”

5. Detail a scenario where you utilized data analysis to solve a business problem.

In roles that demand strong problem-solving skills, the ability to use data analysis is crucial. You don’t just make decisions based on gut feelings or assumptions; instead, you seek out data, which can provide objective insights and guide you towards evidence-based solutions.

When responding to this question, outline a specific situation where you identified a problem that could be addressed with data. Walk through the steps you took to gather the appropriate data, how you analyzed it, and what tools or methods you used. Explain the conclusions you drew from the data and how you formulated a plan based on your analysis. Finally, discuss the outcome of implementing your solution, including any measurable results that underscored the success of your data-driven approach. It’s important to be concise, use clear examples, and quantify your impact if possible.

Example: “ In one scenario, I identified a recurring issue with inventory shortages that were impacting customer satisfaction and sales. Recognizing that a data-driven approach could uncover the root cause, I gathered historical sales, inventory levels, and supply chain data. Using statistical analysis and predictive modeling in Python, I identified patterns indicating that demand forecasting was misaligned with actual sales trends.

After refining the forecasting model to incorporate real-time sales data and market trends, I implemented a more dynamic inventory management system. This solution reduced stockouts by 25% within the first quarter, directly boosting customer satisfaction scores by 15% and increasing sales by 10%. The success of this project was a testament to the power of leveraging data analysis to resolve complex business problems efficiently.”

6. In what ways have you leveraged cross-functional team expertise in problem-solving?

Harnessing the expertise of cross-functional teams brings together varied knowledge bases and skills, leading to more innovative and comprehensive solutions. Your understanding of the value of collaborative thinking and your adeptness at harnessing the strengths of different departments are what employers look for.

When responding to this question, highlight a specific instance where you engaged with a cross-functional team to address a complex issue. Explain the role you played in facilitating communication between departments, how you integrated different viewpoints, and the outcome of the collaborative effort. Be sure to emphasize your ability to listen, synthesize information, and navigate through potential conflicts to arrive at a successful resolution.

Example: “ In tackling a particularly complex project challenge, I orchestrated a series of cross-functional workshops that brought together experts from R&D, marketing, finance, and operations. Recognizing that each department had a unique perspective, I facilitated a structured brainstorming session to harness these diverse viewpoints. By employing techniques such as ’round-robin’ and ‘worst possible idea’ to stimulate creative thinking and encourage open communication, the team was able to break down silos and share insights that might not have surfaced in a more conventional meeting setup.

The synthesis of these insights led to a multifaceted solution that balanced technical feasibility with market appeal and financial viability. I played a pivotal role in ensuring that each department’s concerns were addressed and that their expertise was reflected in the final plan. This collaborative approach not only resolved the issue at hand but also set a precedent for cross-departmental cooperation, leading to a 15% reduction in project lead time and a significant improvement in interdepartmental relations.”

7. Share an instance where you resolved a conflict that stemmed from differing problem-solving methodologies.

Navigating through conflicts arising from diverse approaches to problem-solving is a skill that highlights your interpersonal skills, adaptability, and capacity for integrating various strategies to overcome obstacles.

When responding, it is essential to outline a specific situation clearly, emphasizing the differing approaches without placing blame. Describe the steps taken to understand each perspective, find common ground, and explain the process of crafting a solution that incorporated the strengths of each methodology. Conclude with the outcome, focusing on the positive results of the collaboration and what was learned from the experience.

Example: “ In one instance, I was part of a team where conflict arose due to a clash between a traditional, waterfall approach to project management and a more agile, iterative method. One faction was focused on extensive planning and linear execution, while the other advocated for a flexible, adaptive approach that could respond to changing requirements.

To resolve this, I initiated a dialogue to dissect the core objectives of the project, allowing each side to present their rationale. By actively listening and asking probing questions, I facilitated an understanding that both methodologies aimed to enhance efficiency and deliver quality results, albeit through different paths. I then proposed a hybrid strategy that combined thorough upfront planning for known variables with the agility to adapt to unforeseen changes. This compromise leveraged the predictability of the waterfall model and the flexibility of agile practices.

The outcome was a cohesive project plan that satisfied both parties and improved team synergy. The project was completed successfully, meeting its goals on time and within budget. The experience reinforced the value of integrating diverse problem-solving techniques to create innovative solutions and taught us the importance of flexibility and open communication in conflict resolution.”

8. How do you prioritize issues when faced with several problems at once?

Knowing how to triage issues based on urgency and impact is a critical aspect of effective problem-solving. It’s important to distinguish between what needs immediate attention and what can wait, ensuring that resources are allocated efficiently and effectively.

When responding, a candidate should demonstrate their analytical skills by outlining a clear and logical process for prioritization. This might include assessing the severity of each issue, considering the implications on stakeholders, evaluating the time-sensitivity, and determining the resources required to address each problem. Citing specific examples where they successfully applied such a strategy will provide concrete evidence of their problem-solving abilities.

Example: “ In prioritizing issues, I employ a systematic approach that begins with assessing the impact and urgency of each problem. I consider the potential consequences of not addressing each issue promptly, and I categorize them based on the severity of their outcomes. This is often in line with the Eisenhower Matrix, where tasks are evaluated in terms of urgency and importance.

Next, I evaluate the dependencies and interconnections between the problems, as solving one might alleviate others or, conversely, ignoring one might exacerbate another. I also take into account the resources at hand, including time, personnel, and financial constraints. This comprehensive assessment allows me to create a strategic plan of action that targets the most critical issues first, ensuring that efforts are efficiently allocated to mitigate risks and capitalize on opportunities for resolution. A practical application of this was when I successfully navigated a project with simultaneous deadlines, resource shortages, and stakeholder pressures by prioritizing tasks that were critical to the project’s milestones, thereby ensuring the project’s timely and successful completion.”

9. What is your process for testing and validating the effectiveness of a solution?

A systematic approach to problem-solving includes setting benchmarks, gathering data, and analyzing results to confirm a solution’s success or identify areas for improvement. This process is essential for ensuring that solutions work as intended.

When responding, outline a clear, step-by-step process that begins with understanding the problem and setting clear objectives for what a successful solution looks like. Describe how you gather data before and after implementing a solution, and how you analyze this information to evaluate success. Offer a real-world example if possible, explaining how you adjusted your approach based on the results you obtained. This demonstrates your ability to think critically and adaptively, showcasing your commitment to not just solving problems, but solving them effectively and efficiently.

Example: “ My process for testing and validating the effectiveness of a solution starts with a clear definition of the problem and the establishment of measurable objectives. I then develop a hypothesis for a potential solution and design an experiment or pilot to test this hypothesis, ensuring that the experiment is controlled and variables are accounted for. I collect baseline data to understand the current state and compare it with the data post-implementation to assess any changes.

After implementing the solution, I gather quantitative and qualitative data to evaluate its impact. This involves not only looking at the direct outcomes but also considering any unintended consequences or side effects. I use statistical analysis to determine the significance of the results, ensuring that the observed effects are due to the solution and not random variation.

For instance, in a project aimed at reducing customer service call times, I established key performance indicators, such as average handle time and customer satisfaction scores. After implementing a new call-routing system, I analyzed the data and found a reduction in handle time, but customer satisfaction had unexpectedly decreased. This prompted a secondary analysis that revealed the new system was too impersonal. I then iterated on the solution, adding a feature to personalize customer interactions, which ultimately led to improvements in both handle time and customer satisfaction. This example underscores the importance of continuous monitoring and willingness to refine solutions based on data-driven insights.”

10. Have you ever implemented a creative solution that was not initially well-received? How did you handle it?

Stepping outside the box and challenging the status quo can be met with resistance or skepticism. Your capacity to innovate under less than ideal conditions and your resilience, persuasion skills, and ability to navigate opposition are all put to the test.

When responding, articulate the situation that required a creative solution, emphasizing the challenges faced and the innovative thinking applied. Detail the steps taken to communicate the idea, gather feedback, and adapt the solution to address concerns. Highlight your commitment to the idea, your ability to listen and incorporate feedback, and the eventual outcomes, including any lessons learned or successes achieved from the implementation. This demonstrates your approach to innovation, conflict resolution, and your ability to lead through change.

Example: “ Yes, I encountered a situation where my creative solution faced initial resistance. The challenge was to streamline an outdated process that was deeply ingrained in the company’s operations. I proposed an automation strategy that would significantly reduce manual labor and error rates. Despite the clear benefits, the solution was met with skepticism due to the team’s comfort with the status quo and fear of job displacement.

To address the concerns, I initiated a series of discussions to openly communicate the vision and long-term benefits of the automation. I actively listened to the feedback and incorporated suggestions that aligned with the project goals, such as offering training for the affected employees to manage the new system. By demonstrating the value of the solution through a pilot program, showcasing improved efficiency and accuracy, the team gradually accepted the change. The successful implementation not only optimized operations but also fostered a culture more receptive to innovation. This experience reinforced the importance of empathy and engagement when driving change.”

11. Illustrate how you maintain objectivity when solving emotionally-charged problems.

Remaining impartial and avoiding letting personal feelings or biases influence the decision-making process is a sign of strong problem-solving skills. Emotional intelligence is a vital component here, as it allows you to navigate emotionally-charged situations with a clear head.

To respond effectively, showcase a methodical approach to problem-solving that includes gathering information, weighing options, considering the consequences, and consulting with relevant stakeholders if necessary. Provide a specific example where you successfully handled an emotionally-charged problem by focusing on the facts and the bigger picture, demonstrating your emotional intelligence and commitment to fairness. Emphasize your ability to stay calm, your use of strategies to mitigate emotional influences (such as taking a step back or seeking a second opinion), and your commitment to achieving the best outcome for all parties involved.

Example: “ In situations where emotions run high, I prioritize maintaining a clear, analytical mindset. For instance, when faced with a problem that stirred significant emotional response among team members, I initiated a structured problem-solving process. This began with gathering comprehensive data and insights to ensure decisions were grounded in facts rather than feelings. I then methodically evaluated the potential impact of various solutions, considering both short-term and long-term consequences for all stakeholders involved.

To ensure objectivity, I actively sought diverse perspectives, which included consulting with individuals both inside and outside the immediate team to counteract any emotional bias. By creating a decision matrix that quantified the pros and cons of each option, I was able to present a well-reasoned recommendation. This approach not only facilitated a fair resolution but also demonstrated my commitment to impartiality and rational decision-making, even when navigating the complexities of emotionally-charged situations.”

12. Tell us about a time when you had to convince stakeholders to adopt an unconventional problem-solving approach.

Thinking outside the box is often required when conventional methods fail to yield results. This question assesses whether you are not only innovative and confident in your problem-solving skills but also persuasive and adept at managing change.

When responding, it’s crucial to outline a clear scenario where you identified a unique problem that warranted an unorthodox solution. Walk the interviewer through your thought process, emphasizing how you evaluated the risks and benefits of your approach. Describe the steps you took to gain buy-in from stakeholders, such as leveraging data, aligning with overarching goals, or showcasing small wins. Conclude by sharing the impact of your solution, reinforcing how your ability to think creatively and communicate effectively led to a positive change within the organization.

Example: “ In a project where traditional strategies were failing to resolve a persistent quality control issue, I recognized that a radical shift in our approach was necessary. After a thorough analysis, I proposed the integration of a machine learning algorithm to predict and identify defects, which was unconventional within our industry at the time. Understanding the skepticism it might evoke, I conducted a small-scale pilot study, meticulously documenting the algorithm’s predictive accuracy compared to our existing methods.

To convince stakeholders, I presented a comprehensive comparison of the pilot results with our historical data, clearly demonstrating a significant reduction in defect rates and an increase in detection efficiency. I aligned my presentation with the company’s strategic objectives, highlighting potential cost savings, improved customer satisfaction, and a strengthened market position. By focusing on tangible outcomes and strategic alignment, I was able to secure the necessary support to implement the solution organization-wide.

The adoption of this innovative approach not only resolved the quality issue but also positioned us as a forward-thinking leader in our field. The success of this initiative was evident in the enhanced product quality, reduced waste, and positive feedback from clients, which ultimately contributed to an increase in market share. This experience underscored the value of embracing unconventional problem-solving techniques and the importance of effective stakeholder communication in driving organizational innovation.”

13. How do you balance speed and accuracy when resolving urgent issues?

Maintaining a delicate equilibrium between rapid response and meticulous attention to detail is a reflection of effective problem-solving skills. In high-stakes environments, the ability to act swiftly without sacrificing the quality of the work can be crucial.

When responding to this question, candidates should demonstrate their methodical approach to problem-solving. They could share a specific example where they successfully managed a time-sensitive issue, outlining the steps they took to assess the situation, prioritize actions, and ensure the accuracy of their work. It’s also beneficial to mention any tools or techniques employed to streamline the process, such as checklists or collaboration with team members, to maintain both speed and precision.

Example: “ Balancing speed and accuracy is a critical aspect of problem-solving, especially when dealing with urgent issues. My approach is to first quickly assess the scope and impact of the problem to prioritize the necessary actions. I use a triage system to determine which aspects of the issue need immediate attention and which can be addressed after the immediate threat is mitigated. This allows for a rapid response without overlooking critical details that could lead to further complications.

Once priorities are set, I employ a combination of checklists and mental models to ensure accuracy while maintaining momentum. Checklists serve as a fail-safe to prevent oversight, while mental models like the OODA loop (Observe, Orient, Decide, Act) help me to stay focused and adapt to new information as it arises. In situations where collaboration is key, I leverage the expertise of team members, ensuring that we work in parallel to address different facets of the issue efficiently. This systematic yet flexible approach ensures that solutions are both swift and sound.”

14. What measures do you take to ensure long-term success rather than just quick fixes?

A strategic approach to problem-solving that encompasses both immediate and sustainable solutions is highly valued by employers. They look for candidates who demonstrate foresight that prioritizes long-term success and stability over temporary fixes.

When responding to this question, articulate your process for evaluating problems by considering the broader context and potential future implications. Discuss how you balance the need for immediate action with the goal of preventing recurrence. Share specific examples where you’ve successfully implemented a solution that addressed the root cause of a problem, and how you monitored its effectiveness over time. Highlight your commitment to continuous improvement and your understanding that true problem-solving is an ongoing process, not a one-time task.

Example: “ To ensure long-term success, I first conduct a thorough analysis to understand the underlying causes of a problem, rather than just addressing the symptoms. This involves gathering data, consulting with stakeholders, and examining the issue from multiple angles to identify systemic issues that could lead to recurrence. Once the root cause is identified, I develop a comprehensive solution that not only resolves the immediate problem but also strengthens the system against similar future challenges.

For instance, in a situation where a software application was experiencing repeated downtime, instead of just repeatedly patching it, I led a deep dive into the codebase and infrastructure. This revealed a scalability issue that was not immediately obvious. By redesigning a key component of the system to handle higher loads, we not only fixed the immediate crashes but also improved overall performance and reliability. To ensure the effectiveness of the solution, I implemented a monitoring system that provided real-time feedback and allowed for proactive adjustments, thus demonstrating a commitment to continuous improvement and long-term resilience.”

15. How has your problem-solving technique evolved over the course of your career?

With experience, exposure to various challenges, and the acquisition of knowledge, problem-solving skills mature. Your adaptability and growth in your approach to tackling issues reveal how you learn from past experiences and refine your methods.

When responding, it’s important to give concrete examples that illustrate a progression in your problem-solving abilities. Start with an early career challenge, describe the approach taken then, and contrast it with a more recent problem and the evolved techniques used to solve it. Highlight any specific lessons learned, mentors who influenced your methods, or training that contributed to your development. This not only shows your problem-solving growth but also demonstrates self-reflection and a commitment to professional development.

Example: “ Early in my career, my problem-solving approach was primarily reactive and often relied on conventional wisdom. For instance, when faced with a challenging project, I would tackle issues as they arose, using established methods without much anticipation of potential complications. This sometimes led to inefficiencies and a piecemeal resolution of problems.

As I gained experience, I began to adopt a more proactive and systematic approach. I learned the importance of defining the problem accurately, gathering data, and analyzing it before jumping to solutions. For example, when a complex issue presented itself recently, I utilized root cause analysis to identify the underlying factors contributing to the problem. This allowed me to develop a comprehensive strategy that addressed the core of the issue rather than just its symptoms. I also started incorporating cross-disciplinary techniques, such as design thinking and agile methodologies, to foster creative solutions and adapt quickly to changing circumstances. This evolution in my problem-solving technique has resulted in more innovative and sustainable outcomes, as well as a significant reduction in the time and resources required to resolve issues.”

16. Describe an occasion where you identified a potential problem before it occurred and preemptively addressed it.

Strategic thinking and foresight are hallmarks of recognizing and mitigating potential problems before they manifest. Your ability to analyze situations, anticipate challenges, and take proactive measures is what this question aims to uncover.

When responding, outline a specific situation where you noticed warning signs or patterns that suggested a future issue. Detail the steps you took to evaluate the risk and the actions you implemented to prevent the problem. Be sure to highlight your thought process, the resources you utilized, and the outcome of your intervention. This will demonstrate not only your problem-solving skills but also your ability to act decisively and effectively under potential pressure.

Example: “ On one occasion, I recognized that a critical project was at risk due to potential supply chain disruptions. By analyzing vendor delivery patterns and global market trends, I identified a pattern of delays that could severely impact our timeline. To mitigate this risk, I proactively engaged with alternative suppliers and renegotiated terms with existing vendors to ensure priority delivery. Additionally, I implemented a real-time tracking system for supply chain management, allowing for immediate response to any logistical hiccups.

This preemptive strategy not only averted a bottleneck in our project but also strengthened our vendor relationships and improved our overall supply chain resilience. The project was completed ahead of schedule with cost savings from the more competitive supplier terms. This experience underscored the importance of vigilance and adaptability in preemptive problem-solving.”

17. When dealing with unknown variables, how do you proceed in formulating a solution?

Across all industries, problem-solving skills demonstrate an individual’s ability to adapt and find solutions in uncertain situations. Your critical thinking and analytical abilities, initiative, resourcefulness, and creativity are all assessed through this question.

When responding to this question, outline a structured approach that begins with identifying what is known and what is not. Discuss how you gather additional information, break down the problem into manageable parts, and prioritize the variables that will have the most significant impact on the solution. Mention any tools or techniques you use, such as root cause analysis or brainstorming sessions, and how you weigh potential outcomes to make informed decisions. It’s also beneficial to provide a specific example of a past situation where you successfully navigated through unknowns to resolve a problem.

Example: “ When confronted with unknown variables, my approach is to first delineate the boundaries of what is known and leverage that as a foundation. I systematically categorize the unknowns based on their potential impact and relevance to the problem at hand, prioritizing them to efficiently direct my research and analysis efforts. I employ tools such as root cause analysis to drill down into the underlying issues and utilize brainstorming sessions with stakeholders to explore diverse perspectives and solutions.

In a past situation, I was faced with a complex problem where the cause was obscured by several interacting unknown variables. By applying a combination of Pareto analysis and iterative hypothesis testing, I was able to isolate the most significant factors. This methodical approach allowed me to not only identify the root cause but also to develop a targeted solution that addressed the core of the problem rather than just its symptoms. The result was a sustainable resolution that prevented recurrence and optimized system performance.”

18. Can you recount a project where iterative problem-solving was crucial to success?

Recognizing when a problem is complex enough to require iterative techniques is a sign of effective problem-solving. This question delves into your endurance, adaptability, and analytical skills, as well as your willingness to engage in continuous improvement.

When responding, candidates should select a project that had multiple layers of complexity, requiring them to apply an iterative approach. It’s important to describe the initial problem, the steps taken to address it, and how feedback or results from each phase guided subsequent actions. Highlighting collaboration with team members and how their input shaped the evolving solution can demonstrate both teamwork and leadership skills. Remember to articulate the lessons learned and how the experience has honed your problem-solving abilities for future challenges.

Example: “ In a project aimed at optimizing a complex supply chain network, iterative problem-solving was essential due to the dynamic nature of logistics and varying market demands. The initial problem was a bottleneck in the distribution process, which led to delays and increased costs. The initial strategy involved analyzing the existing workflow and identifying key areas where efficiency could be improved. However, it quickly became apparent that the solution required a deeper, multi-stage approach.

The first iteration of the solution involved implementing a new inventory tracking system to provide real-time data on stock levels. While this improved visibility, it didn’t fully resolve the bottleneck. Feedback from this phase indicated that transportation scheduling was also a contributing factor. The second iteration focused on developing a more flexible scheduling system that could adapt to changing demands. This significantly reduced the delays, but there was still room for improvement. Further iterations involved cross-functional collaboration to refine the process, incorporating insights from the sales, procurement, and warehouse teams to align all aspects of the supply chain.

Each phase of the solution was informed by the results and feedback of the previous one, leading to a comprehensive and adaptive system that significantly improved overall efficiency. This iterative approach not only resolved the immediate issue but also provided a framework for continuous improvement in the supply chain. The experience underscored the importance of flexibility, cross-functional collaboration, and the willingness to adapt solutions based on iterative feedback, all of which have become integral to my problem-solving toolkit.”

19. What role does customer feedback play in your problem-solving strategy?

Customer feedback is critical in understanding what is working well and what needs improvement from the user’s perspective. How you value direct input from users and integrate that information into a responsive and adaptive problem-solving process is what organizations look for.

To respond effectively, candidates should articulate a structured approach that showcases active listening, critical analysis of feedback, and integration of actionable insights into problem-solving efforts. They should give examples of how they have used customer feedback to identify the root cause of a problem, generate solutions, and measure the effectiveness of those solutions post-implementation. Additionally, candidates can discuss how they maintain a feedback loop with customers to ensure continuous improvement and customer satisfaction.

Example: “ Customer feedback is integral to my problem-solving strategy as it provides direct insight into the user experience and highlights areas that may not align with our intended outcomes. By actively listening to feedback, I can identify patterns and specific pain points that customers face. This information is critical for root cause analysis, allowing me to pinpoint the underlying issues rather than just addressing surface-level symptoms.

Incorporating customer feedback, I prioritize issues based on their impact and frequency, developing solutions that are both effective and efficient. Post-implementation, I leverage feedback to assess the success of the solution, ensuring it meets customer expectations and resolves the identified problems. This creates a feedback loop that fosters continuous improvement and demonstrates to customers that their input is valued and drives change, ultimately enhancing customer satisfaction and loyalty.”

20. How do you distinguish between symptoms and underlying causes when analyzing a problem?

Differentiating between what is immediately observable and the root issues that trigger these manifestations denotes a person’s analytical prowess and capacity for critical thinking. Your methodology in dissecting issues is tested, ensuring long-term solutions rather than temporary fixes.

When responding, it’s essential to articulate a structured approach: start by describing how you gather and analyze information to identify patterns or commonalities that may point to underlying causes. Provide examples from past experiences where you successfully identified the root of a problem, perhaps by using specific tools or frameworks like the “5 Whys” method. Emphasize your attention to detail and your persistence in exploring beyond the obvious, highlighting how your approach led to effective and sustainable solutions.

Top 20 Autonomy Interview Questions & Answers

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Top 30 Problem Solving Interview Questions for 2024

As a job seeker, you might anticipate facing different types of interview questions that test your skills, qualifications, and personality. One of the most common types of interview questions is related to problem-solving skills. The employer’s main objective behind asking such questions is to determine the candidate’s ability to analyze, evaluate, and resolve workplace issues successfully.

In this article, we will shed light on the top 30 problem-solving interview questions that you might encounter during the hiring process. We will outline each question’s context and direction to assess your problem-solving abilities.

Overview of problem-solving interview questions

Problem-solving interview questions assess your ability to identify, understand, and resolve workplace problems. These questions are usually open-ended and thought-provoking, with the intention of gauging your thought process and analytical skills. Additionally, these questions aim at highlighting whether you can work effectively under pressure and whether you can apply theoretical knowledge in practical situations.

Importance of problem-solving skills

In today’s fast-paced business world, problem-solving is a vital skill to have for any employee. Employers look for those who can identify issues and generate solutions quickly and efficiently. A strong problem solver is one who can cut through vague information and arrive at an actionable plan. Demonstrating problem-solving skills during an interview can make you stand out from other candidates and increase the chances of landing the job.

Tips for answering problem-solving interview questions

While answering problem-solving interview questions, it’s essential to articulate a clear thought process, present realistic solutions, and demonstrate your ability to apply theoretical knowledge to practical situations. Here are some tips to aid you in your preparation:

• Start by understanding the problem.
• Assess and analyze the situation in detail.
• Break the problem down into smaller sub-problems.
• Generate feasible solutions and evaluate their potential effectiveness.
• Choose the solution you think is the best and provide clear reasoning as to why you chose it.
• Additionally, ensure that you remain professional, positive, and calm throughout the interview.

By following these tips, you’ll be able to showcase your problem-solving abilities effectively and leave a lasting impression on your potential employer.

Preparing for a Problem-Solving Interview

As a candidate, preparing for a problem-solving interview is essential. Here are three steps you can take to prepare for a successful interview:

A. Researching the Company

Before going to the interview, research the company to learn about their mission, values, culture, and current projects. This information can help you better understand the organization and its needs, and it can also help you tailor your responses to match the company’s goals and values.

To research the company, visit its website, read its latest press releases, and browse its social media channels. You can also try reaching out to current or former employees to get a better sense of the company’s culture and work environment.

B. Reviewing the Job Description

Be sure to carefully review the job description to understand the position’s requirements and expectations. This will help you better prepare for specific problem-solving questions that may be relevant to the role.

Make a list of the skills and experiences you possess that match the job description. Then, think about specific examples from your current or past work experience that demonstrate how you have successfully used those skills or solved similar problems.

C. Anticipating Common Problem-Solving Questions

Finally, anticipate common problem-solving questions that may come up during the interview. Here are a few examples of question types that often require problem-solving skills:

• Situational questions:  These questions ask you to imagine a scenario and describe how you would respond. For example, “How would you handle a difficult client who is dissatisfied with your work?”
• Brain teasers:  These questions are designed to test your critical thinking skills. For example, “If you were given a jar of marbles, what would be the best way to determine how many marbles are in the jar?”
• Behavioral questions:  These questions ask you to describe a specific situation from your past work experience and explain how you solved a problem. For example, “Tell me about a time when you had to make a difficult decision at work.”

To prepare for these types of questions, practice framing your responses in a clear and concise way. Use specific examples, and highlight your problem-solving skills and creative thinking abilities.

By researching the company, reviewing the job description, and anticipating common problem-solving questions, you’ll be well prepared for your problem-solving interview. Good luck!

Sample Problem-Solving Interview Questions

When it comes to problem-solving interview questions, there are three main types that employers tend to ask: Behavioral-based questions, situational-based questions, and critical thinking questions. Let’s take a closer look at each of these categories.

A. Behavioral-based questions

Behavioral-based questions are designed to help the interviewer gain insight into how you have handled specific situations in the past. These questions typically begin with phrases like “Tell me about a time when…” or “Describe a situation where…”. Here are some sample behavioral-based questions:

• Tell me about a time when you had to think creatively to solve a problem.
• Describe a situation where you had to make a tough decision.
• What’s the most difficult problem you’ve ever had to solve, and how did you go about solving it?

B. Situational-based questions

Situational-based questions are similar to behavioral-based questions, but they focus on hypothetical scenarios rather than past experiences. Employers use these questions to evaluate your problem-solving skills and your ability to think on your feet. Here are some sample situational-based questions:

• If you were working on a project with a tight deadline and your team was falling behind, what steps would you take to get back on track?
• What would you do if you received conflicting instructions from two different supervisors?
• How would you handle a situation where a customer was upset and demanding a refund, but company policy stated that refunds are not allowed?

C. Critical thinking questions

Critical thinking questions are designed to test your ability to analyze and evaluate information, and to come up with logical solutions to complex problems. These questions often begin with phrases like “How would you…” or “What steps would you take to…”. Here are some sample critical thinking questions:

• How would you determine the root cause of a recurring problem in a manufacturing process?
• What steps would you take to evaluate the effectiveness of a new marketing campaign?
• How would you handle a situation where you needed to make a decision with incomplete information?

Each type of problem-solving interview question serves a different purpose. Behavioral-based questions help employers gain insight into your past experiences, situational-based questions evaluate your problem-solving skills, and critical thinking questions assess your ability to analyze and evaluate information. By preparing for all three types of questions, you’ll be better equipped to showcase your problem-solving abilities during your next interview.

Using the STAR Method in Problem-Solving Interview Answers

When it comes to problem-solving interviews, the STAR method is a useful tool for structuring your answers. The STAR acronym stands for Situation, Task, Action, and Result.

• Situation: This refers to the context or background of the problem you were facing. It’s essential to provide enough detail to paint a clear picture of the issue you were dealing with.
• Task: In this step, you explain what you needed to accomplish or solve. It’s helpful to be specific and highlight the key objectives that you set for yourself.
• Action: Here, you describe the actions you took to address the problem. This is where you demonstrate your problem-solving skills and showcase your ability to think creatively and strategically.
• Result: Finally, you need to describe the outcome of your actions. It’s essential to quantify and qualify the results to demonstrate the impact you had and the value you added to the organization.

B. Sample STAR method answer.

Situation: In my previous role as a marketing manager at XYZ Company, I was given the task of increasing lead generation and improving the sales conversion rate for our e-commerce platform. I quickly realized that the website was outdated, unresponsive, and lacked clear calls to action, making it challenging for users to navigate and make purchases.

Task: My primary objective was to redesign the website and implement a sales funnel to increase conversions. I needed to set clear goals and timelines for the project to ensure that we could launch before peak shopping season.

Action: To accomplish our objectives, I started by conducting market research to understand our target audience and identify the pain points that were causing them to abandon the site. I worked closely with our development team and UX designers to come up with a new design and user interface that was tailored specifically for our target audience. I also implemented tools such as heat mapping software, user testing, and A/B testing to optimize our sales funnel and ensure maximum conversions.

Result: The new website and sales funnel were launched three weeks ahead of schedule, just in time for peak shopping season. The bounce rate decreased by 25%, and the conversion rate increased by 40%. We also saw a 50% increase in lead generation, which resulted in higher revenue and profits for the company.

This STAR method answer showcases my problem-solving skills and ability to think creatively and strategically to solve complex business problems. By using the STAR method, I was able to structure my answer in a clear, concise, and organized way, highlighting the Situation, Task, Action, and Result components of my solution.

Demonstrating Analytical and Creative Problem-Solving Skills

Problem-solving interview questions are designed to assess a candidate’s ability to solve complex issues and think critically. Employers seek individuals who display analytical and creative problem-solving skills, which are essential traits for succeeding in any organization.

A. Explaining Analytical Skills

Analytical thinking is the process of breaking down a problem into smaller, more manageable components and analyzing each component to create a solution. Individuals who possess analytical skills are highly methodical and objective in their approach to problem-solving. Such individuals are cautious about their decisions, and they embark on anything with a systematic approach to achieve the best possible outcome.

Analytical thinking requires a breakdown of a problem into its component parts, analyzing the problem with data and statistics, and drawing a conclusion from the analysis. People with excellent analytical thinking skills tend to approach problems systematically, factoring in the relevant data to solve problems accurately.

Recruiters use analytical mindset interview questions to test candidates’ abilities to examine, critique, and prioritize multiple perspectives.

B. Explaining Creative Skills

Solving problems creatively means thinking outside of the box, making connections and developing solutions that are not necessarily evident at first glance. Creativity is a highly sought-after attribute in today’s workplace, with organizations increasingly looking for imaginative and versatile problem-solvers.

Individuals who possess highly creative skills tend to be highly adaptable, innovative, and open to new ways of thinking. Such individuals can conceptualize alternatives, approaches, and possibilities that others might not see.

Creativity relies heavily on human instinct, imagination, and the ability to embrace change. Creative thinking involves measuring and identifying hidden opportunities, which are not seen through a logical lens. Creative problem-solving requires developing an understanding of the problem, shifting perspectives, and exploring multiple alternatives.

C. Examples of Analytical and Creative Problem Solving

Analytical problem-solving

An example of using analytical problem solving is when an analytics team is tasked with improving the UX of an existing website. The team would begin by breaking down the problem into its component parts, analyzing the existing data, customer feedback and technology, and drawing a conclusion from the analysis to offer improvements.

The team would develop and implement alternative steps alongside the data acquired, factoring in the user experience statistics, design trends, and customer’s preferences. The team would examine the feedback after implementing changes to identify which alterations brought improvements to the user experience and compare them with the previous metrics.

Creative problem-solving

A real-world example of creative problem-solving was demonstrated during the coronavirus pandemic. With limited resources, some creative entities modified their strategies, such as restaurants that shifted from dine-in customers to takeout and delivery services. In addition, some of the restaurants shared their kitchens with food vendors without one.

This led to cost reduction, higher operational efficiency and becoming a meeting zone for different consumers to avoid a crowded room environment.

Communicating Your Problem-Solving Process

When it comes to problem-solving, communication skills are just as important as analytical skills. A problem solver might have a perfect solution to an issue, but if they are unable to effectively communicate their thought process, the solution can quickly become incomprehensible to others. This is why it is important to work on improving communication skills as a part of one’s problem-solving process.

One way to improve communication skills is by outlining the thought process involved in problem-solving. By taking the time to think through the problem and breaking it down into manageable steps, it becomes easier to explain each step to others. This approach can also be helpful in identifying any gaps in the thought process and fixing them before presenting the solution.

Another important aspect of communicating problem-solving processes is providing clear examples. By using a real-life scenario or an example that is relevant to the problem at hand, it can help others understand the thought process and the solution better. This approach is particularly useful in interviews where the interviewer might not have a thorough knowledge of the problem.

For example, if the interviewer asks the candidate how they would handle a situation where a customer is unhappy with a product, the candidate can provide a clear example of a similar situation they handled in the past. They could explain how they identified the problem, how they communicated the issue to the customer, and what steps they took to resolve the problem. By providing a clear and concise example, the candidate can demonstrate their problem-solving abilities as well as their communication skills.

Communication skills are crucial when it comes to problem-solving. Outlining the thought process and providing clear examples are effective ways to improve communication skills and ensure that others can understand the solution. By demonstrating these skills in an interview, candidates can showcase their problem-solving abilities and increase their chances of securing the job.

Applying Problem-Solving Skills to Real-Life Scenarios

When it comes to demonstrating your problem-solving skills during an interview, it’s important to be able to provide specific examples that showcase your abilities. Employers want to know that you have the skills and experience necessary to tackle real world challenges.

A. Industry-specific scenarios

One effective way to demonstrate your problem-solving skills is to provide examples of challenges you’ve faced in your specific industry. For example, if you work in manufacturing, you could explain how you identified and resolved a production issue that was impacting quality.

In the healthcare industry, you might describe how you analyzed patient data to identify patterns that could inform treatment decisions. Whatever your industry, be prepared to provide an example that showcases your ability to work within its unique set of challenges.

B. Common work scenarios

Another way to showcase your problem-solving skills is to provide examples of common work scenarios that require quick thinking and a strategic approach. For example, you could describe how you resolved a conflict between team members or came up with a creative solution to a tight deadline.

Being able to navigate common workplace challenges is an important skill that every employer values. Be prepared with examples that show your ability to approach these scenarios in a thoughtful and effective way.

C. Case study examples

Finally, you may be asked to provide a case study that demonstrates your problem-solving skills in action. These examples may be hypothetical, or they may be based on real scenarios that you’ve encountered in your professional life.

Whatever the case, make sure that you provide a clear explanation of the problem at hand, the steps you took to address it, and the results that you achieved. Use specific metrics and data points whenever possible to showcase the impact of your actions.

Being able to provide concrete examples of your problem-solving skills is key to acing an interview. Whether you’re discussing industry-specific challenges or common workplace scenarios, make sure that you’re able to demonstrate your ability to think strategically and effectively tackle the problems that come your way.

Identifying Potential Issues and Offering Solutions

A. identifying issues.

When it comes to problem-solving, the first and most crucial step is identifying the issues at hand. During an interview, the interviewer will likely present you with a scenario or problem to solve. Take your time to identify the underlying issues, and ensure that you understand the problem statement before proceeding to the next stage. Avoid making assumptions or jumping to conclusions, and seek clarification from the interviewer where necessary.

To effectively identify the issues, it helps to break down the problem into smaller components. This allows you to better understand each aspect of the problem and determine whether they relate to the issue at hand. Once you have determined the underlying issues, you can proceed to the next stage.

B. Generating Practical Solutions

After identifying the issues, the next step is to generate practical solutions. Brainstorming potential solutions is an essential part of the problem-solving process. Try to come up with as many possible solutions as you can think of, considering both short-term and long-term perspectives.

To generate practical solutions, you should consider various factors that may affect the problem. Think about the resources available, the time frame, and the potential risks and opportunities. Strive to come up with creative and innovative solutions that will quickly and efficiently address the identified issues.

C. Discussing Potential Outcomes

The final step in solving the problem is to discuss potential outcomes. This stage involves evaluating each solution’s feasibility and considering the potential consequences of each alternative. Discuss potential outcomes to help determine the most suitable solution to the problem.

When discussing potential outcomes, it’s essential to consider the short-term and long-term effects of each solution. Consider any potential risks and opportunities, including potential financial, operational, or social impacts. By carefully considering all possible outcomes, you’ll be better positioned to suggest the most viable solution.

Identifying potential issues and offering practical solutions are essential components of problem-solving. Take time to identify the issues, brainstorm possible solutions, and discuss potential outcomes to find the most suitable solution. By dealing with problems in a structured and thoughtful way, you can likely impress the interviewer and demonstrate that you’re a problem solver.

Handling Unexpected Problems During the Interview

During job interviews, unexpected problems can arise, such as difficult or unexpected questions, technical difficulties, or other unforeseen circumstances. As a job candidate, it is essential to handle these situations with composure and professionalism to make a positive impression on the interviewer. Here are three strategies that can be helpful in dealing with unexpected problems during a job interview:

A. Remaining calm under pressure

When faced with unexpected problems during an interview, it is essential to remain calm under pressure. Staying calm can prevent you from feeling overwhelmed or anxious, which can negatively impact your ability to think clearly and respond effectively to questions. Keeping a positive attitude and demeanor can also convey confidence and professionalism to the interviewer, making a good impression even in difficult situations.

B. Asking clarifying questions

If you encounter a question or situation that you find unclear or confusing, don’t be afraid to ask for clarification. Asking clarifying questions demonstrates your critical thinking skills and shows that you are engaged and committed to understanding the problem at hand. Moreover, it can help you provide more accurate and insightful answers, which can increase your chances of getting hired.

C. Relying on past experiences

One effective way to handle unexpected problems during an interview is to rely on your past experiences. Think about similar situations you have encountered in your previous roles or projects and how you overcame them. Use these past experiences as a reference to help you solve the current problem. Be sure to highlight your relevant skills and accomplishments to demonstrate your ability to handle challenging situations in the past.

Preparing for unexpected problems during a job interview is crucial for success. Remaining calm under pressure, asking clarifying questions, and relying on past experiences are some effective strategies for dealing with unexpected problems during a job interview. By implementing these strategies, you can make a positive impression on the interviewer and enhance your chances of getting hired.

Following Up After the Interview

In a job search, following up after an interview is just as important as the interview itself. It’s an opportunity to reiterate your interest in the job and to make a positive impression on the hiring team.

A. Thank-you note etiquette

One of the most important things you can do after an interview is to send a thank-you note to the interviewer. A well-written thank-you note can make you stand out from other candidates and reinforce why you’re a strong fit for the job.

When crafting your thank-you note, keep the following etiquette tips in mind:

• Send the note within 24-48 hours of the interview
• Use a professional email address
• Address the interviewer by name
• Express your gratitude for the opportunity to interview
• Mention specific things that you liked about the company or job
• Restate your interest in the position
• Proofread for spelling and grammar errors

Remember to make your thank-you note personal and sincere. Avoid copying and pasting a generic message, as this can come across as insincere.

B. Information gathering

If you haven’t heard back from the hiring team within a week or two of the interview, it’s okay to follow up with them. However, before you do so, make sure you’ve exhausted all other avenues of information gathering.

Here are some ways to gather information before following up:

• Check the company’s website and social media pages for updates
• Look for any news articles or press releases about the company
• Reach out to your network to see if they know anyone at the company
• Check with your recruiter or hiring manager (if you’re working with one)

By gathering more information about the company, you’ll be better equipped to ask intelligent questions and show that you’re genuinely interested in the job.

C. What to do if you do not get the job

If you receive a rejection message, don’t despair. Getting turned down doesn’t mean you’re not qualified or that you won’t find the right job. Here are some tips for handling rejection:

• Respond graciously to the rejection message
• Ask for feedback on how you can improve for future interviews
• Keep in touch with the hiring team and express your interest in future opportunities
• Continue your job search and stay positive

Remember that any interview is a learning experience, and each one will help you improve your interviewing skills. Stay determined, and you will eventually find the right job for you.

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Home » Job Tips » Interview Guide » Problem Solving Interview Questions

Top 17 Problem-Solving Interview Questions for Freshers & Experienced Professionals

Problem-solving skills are essential for success in almost any job position. Employers are in search of individuals who possess the ability to think critically, tackle obstacles and situations systematically, and develop efficient resolutions. In this guide, you will get different problem-solving interview questions and answers and valuable tips to equip you to prepare for your upcoming interview.

Table of Contents

What are Problem-Solving Interview Questions?

Problem-solving interview questions are questions that focus on a candidate’s aptitude for collecting information, evaluating an issue, considering its advantages and disadvantages, and arriving at a sound conclusion. Employers use these questions to understand and analyze one’s critical thinking abilities and ability to make informed decisions.

These questions are designed to assess a candidate’s critical thinking and decision-making skills. You can develop the right attitude and approach to solving a problem by checking out this complete guide on what are problem-solving skills .

Problem-Solving Interview Questions and Answers for Freshers

Below are the common problem-solving interview questions you might likely come across as a fresher. You can also check out this interview preparation course to equip yourself with common interview etiquette .

Q1. When faced with a problem, what is your action plan?

Answer: When I encounter a problem, my first step is to explore how others have successfully addressed similar challenges. This research provides me with diverse solutions, enabling me to choose the most fitting approach for both myself and the organization. Subsequently, I collaborate with my managers and colleagues, ensuring clear communication as we implement the selected solution.

Q2. What factors do you implement to weigh the pros and cons of a decision?

Answer: When evaluating decisions, I consider various factors, such as the potential impact the decision has on both short-term and long-term goals, assess the risks involved, seek input from relevant team members, and how relevant the decision aligns with the organization’s goals and values. With this comprehensive approach, anyone can make a well-informed decision.

Q3. How do you know when to seek assistance or tackle an issue on your own?

Answer: I evaluate the complexity and urgency of the issue. If it’s something I can handle within a stipulated time frame, I will address it on my own. However, for more complex or time-sensitive issues, I promptly seek help from colleagues or supervisors to ensure a quick and effective resolution.

Q4. Describe a situation when you identified an issue early on and resolved it before it got out of hand?

Answer: In my previous position as an intern, I discovered inaccuracies in the data during a project. Without hesitation, I took it upon myself to thoroughly examine and resolve these discrepancies to ensure precise outcomes. This valuable experience taught me the importance of attention to detail and enhanced my commitment to quality work.

Q5. Describe a situation when you had a task but lacked the abilities needed to finish it?

Answer: In my entry-level role, I successfully managed a sudden increase in customer inquiries caused by a website glitch. I worked with the team to address the issue, prioritized urgent cases, communicated transparently with customers, and provided temporary solutions until a permanent fix was implemented. This situation demonstrated my proficiency in managing high-pressure situations and delivering exceptional service to customers.

Q6. Describe a situation where you handled a crisis well?

Answer: During my internship as a client relations specialist, we encountered an unforeseen rise in customer discontentment due to concerns about the quality of our products. Working closely with relevant departments, I identified the root cause and devised a plan of action. By prioritizing urgent cases and maintaining open communication with affected customers while providing prompt updates, we effectively restored their satisfaction and prevented any further damage to our brand reputation.

Q7. Give an example of a challenging circumstance you experienced at work that called for quick thought and decisive action?

Answer: In a previous internship role, I faced a challenging project with strict deadlines and limited resources. To overcome this obstacle, I employed strategic resource allocation techniques, prioritized tasks effectively, and worked closely with my team members. Through careful planning and delegating responsibilities efficiently, not only did we meet clients’ expectations, but we surpassed the client’s expectations by delivering the completed project within the given deadline.

Q8. How would you respond to a disappointed and angry client?

Answer: When faced with an unhappy client, my focus is to remain calm and positively interact with them to prevent the situation from getting worse. I start by engaging in dialogue to comprehend the reasons for their discontentment, gathering all the essential information needed for effective problem-solving.  Once I have a clear understanding of the issue at hand, I reassure the customer that we are dedicated to resolving it quickly. By providing frequent updates throughout the resolution process, we strive to keep our clients informed and build trust in our efforts toward finding a satisfactory solution.

Q9. What metrics do you usually use to monitor your strategies? 

Answer: I use key performance indicators (KPIs) particular to the objectives of the project or work at hand to keep monitoring my methods. Conversion rates, customer satisfaction ratings, and project schedules are a few examples of these KPIs. By monitoring these metrics regularly, I can evaluate the performance of my strategies and alter them based on data as necessary.

Q10. How would you assess the impact of potential issues?

Answer: To evaluate the effects of potential problems, I utilize a methodical strategy. Initially, I determine the type and extent of the issue by assessing its potential to cause disruptions or hinder project objectives. Then, I consider how it may impact related tasks and timelines. After prioritizing these issues based on severity and their overall impact on goals, I create contingency plans proactively and allocate resources efficiently. This approach allows me to effectively manage challenges before they escalate, ultimately minimizing any negative consequences for the success of the project.

Also Read: Common Interview Questions for Freshers .

Problem-Solving Questions with Answers for Experienced Candidates

Here are some problem-solving questions and answers for experienced individuals.

Q11. How would you approach a new idea that has enormous profit potential but could have legal ramifications for the business?

Answer: When faced with a project that involves both financial opportunities and possible legal consequences, I would prioritize caution and thorough evaluation. I would conduct in-depth research and seek guidance from legal specialists to fully understand the implications and compliance requirements involved.  Then, I would collaborate with lawyers, cross-functional teams, and stakeholders to develop a comprehensive plan that minimizes potential legal risks while maximizing revenue possibilities.

Q12. Give an example of a work or project that looked too big at first. What methods did you employ to guarantee its effective completion and how did you approach it?

Answer: In a former position, I was tasked with an assignment that demanded thorough data analysis and timely reporting. Despite feeling overwhelmed at first, I tackled the project by dividing it into manageable tasks. Moreover, I devised a comprehensive schedule to ensure the project stayed on course.  By prioritizing crucial components and collaborating with team members who possessed specialized skills in certain aspects, we successfully accomplished the task together in an efficient manner. With effective time management skills and dedicated effort from our team’s collaboration, we met the deadline and had exceptional results.

Q13. Have you ever solved a problem without managerial input? What was the outcome and how did you handle it?

Answer: In a previous position, I encountered a technical challenge that disrupted our operations. As the leader of the team, I took charge by collecting information and analyzing the problem. Together with my team, we conducted a brainstorming session to come up with potential solutions and collaborated with the IT department to resolve it. Our proactive approach helped minimize any further disruptions and enabled us to restore normalcy within 24 hours.

Q14. How do you respond when your supervisor asks for your opinion or recommendation?

Answer: When my supervisor asks for my input, I make sure to offer a thoughtful response. To start, I evaluate the circumstances and take into account any pertinent details while also considering possible consequences. Then, I communicate my perspective directly and succinctly and back it up with evidence or illustrations. Furthermore, I remain receptive to constructive feedback, promoting an environment of cooperation where ideas can be shared for the best course of action.

Q15. How do you assess a solution’s effectiveness?

Answer: Evaluating the effectiveness of a solution involves a systematic assessment procedure. To begin, specific metrics and key performance indicators are established in accordance with the nature and goals of the problem at hand. These indicators are continuously monitored, comparing data before and after implementation to detect any positive changes or discrepancies. Gathering feedback from individuals involved, such as team members and end-users, offers valuable perspectives on how well the solution is performing in practical settings. Consistent reviews and necessary adjustments guarantee and support long-term objectives effectively.

Q16. Describe how you learn from your experiences. 

Answer: Once a project or task is completed, I take time to conduct a thorough evaluation. By looking back at both achievements and difficulties encountered, I identify key factors that contributed to success or hindered progress. This introspection allows me to identify areas for development and fine-tune my approach for future ventures. Furthermore, getting feedback from my colleagues and supervisors offers unique viewpoints that contribute to a more holistic understanding of the experience.

Q17. Do you consider yourself a great problem solver?

Answer: I possess strong problem-solving abilities. My approach to challenges is proactive, breaking down complex problems into manageable parts. By examining the underlying causes and utilizing both creativity and critical thinking, I have a history of developing successful solutions. Moreover, I am open to collaborating with others and appreciate diverse viewpoints that contribute to comprehensive problem-solving approaches. While there is always room for growth, my past achievements showcase my determination to confront obstacles head-on and devise innovative resolutions.

Also Read: Behavioral Interview Questions .

Problem-Solving Interview Questions: Common Mistakes to Avoid

Below are relevant tips to aid you in answering problem-solving interview questions.

• Avoid Giving Easy Responses- Individuals who opt for easier responses are considered to lack critical thinking.
• Avoid Giving Hasty Responses- Take your time in addressing the issue at hand and make sure you have a thorough understanding of it. If there are any unclear points, ask for clarification before giving your response. This shows that you value accuracy and precision.
• Avoid Taking Too Much on One Question- It is important to be brief and thorough when responding within a reasonable timeframe.

When answering an analytical question during an interview, endeavor to demonstrate the right mindset for solving problems. Problem-solving interview questions are an opportunity for you to showcase your analytical skills, creativity, and ability to handle challenges. You can make the right impression by preparing thoroughly, practicing different types of questions, and emphasizing your problem-solving ability.

Drop us a comment below if this blog has been helpful to you. Also, check out how to ace interviews with proven tips .

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Shobha Saini, the Head of Human Resources at Internshala, has maintained a stellar track record in employee relations and talent acquisition. With eight exceptional years of experience, she specializes in strategic planning, policy-making, and performance management. A multi-talented individual, she has played a major role in strategizing HR practices in the organization.

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8 Problem-Solving Interview Questions You Should Ask

Employers need professionals who can cope with change. Especially in a modern workplace that is fast-paced and dynamic, problem-solving skills are more critical now than ever. Of course, having the right people starts with who and how you hire.

To find the best problem solvers, hiring managers rely on problem-solving interview questions and skills tests. In the interview, asking various behavioral-type questions can help assess a candidate’s ability to analyze complex situations, think critically , and develop innovative solutions.

In this article, we’ll explore eight different types of problem-solving interview questions and answers, how to identify any red flags in candidate answers, and a quick-fire list of tips to ensure you bring the best aboard your organization.

TL;DR – Key Takeaways

• Problem-solving interview questions are designed to assess a candidate’s ability to think critically , analyze situations, and find innovative solutions.
• Hiring managers use problem-solving questions in the job interview to evaluate critical skills and competencies such as analytical thinking, decision-making, adaptability, creativity, collaboration, and communication .
• A predictor of future job performance is past performance. By understanding how they have dealt with problems in the past, you can get a better picture of how they might apply those skills to your organization.
• Red flags to watch out for during the job interview include a lack of specific examples, vague or generalized answers, limited adaptability, poor decision-making, lack of collaboration or communication skills, and limited initiative or creativity.
• Tips for using problem-solving questions to screen candidates include asking job-specific questions, encouraging candidates to use the STAR method, asking different types of problem-solving questions, and preparing responses .
• Interviews are great for top-level evaluation of problem-solving skills. But if you want to get to the bottom of candidates’ job-specific competencies and have reliable data to compare top candidates, try skills assessments instead! See our test library for inspiration. 

What Are Problem-Solving Interview Questions?

Problem-solving interview questions are a type of behavioral question used to assess a candidate’s ability to think critically, gather and analyze data, and work through logical solutions. There often is no right or wrong answer , but a strong answer will check the boxes by explaining how they would come to a solution by walking through all the relevant steps.

For example, a problem-solving question might be to ask the candidate to describe a time when they had to change their planned course of action at the last moment. The interviewer is not only interested in hearing about how the candidate solved the specific problem but also in learning more about their problem-solving approach and what they did to manage the unexpected change.

It is often thought that past employee behaviour can predict the future. That’s why problem-solving interview questions are often designed to elicit specific examples from the candidate’s own work experience. By talking through concrete examples, interviewers can better understand the candidate’s problem-solving abilities and how they might apply those skills to the job at hand.

Want to know more about behavioral interview questions ?

Why Interviewers Ask Problem-solving Interview Questions

For most hiring managers, the interview is a critical step in the hiring process. In addition to using skills assessments to screen candidates for problem-solving skills, they need to ask problem-solving interview questions to get a deeper understanding of this skill.

Probing questions help hiring managers to evaluate candidates’ critical thinking skills , providing insight into how well they might perform on the job. This approach enables interviewers to understand the candidate’s problem-solving competency and the methods that they adopt.

Interviewers will be looking to understand their capacity to analyze information, generate innovative ideas, adapt to unexpected obstacles, make sound decisions, collaborate with others, and effectively communicate their ideas.

Therefore, an effective problem-solver will also demonstrate a range of other important skills, such as analytical thinking, decision-making, adaptability, creativity, collaboration, and communication.

8 Examples of Common Problem-Solving Interview Questions and Answers

Now for the main course of this article. We’re going to dive into eight types of example problem-solving questions that you can use during interviews, explaining why they are relevant and what makes a strong answer.

1. The challenging situation

Recall a difficult problem or challenging situation you encountered in a previous role. How did you analyze the problem, and what steps did you take to arrive at a solution?

The reason: Assesses a candidate’s ability to handle complex and challenging situations as well as their problem-solving approach, communication, and decision-making skills.

The answer: The candidate should share a specific instance of a problematic situation they faced in a previous role and describe their problem-solving approach. Specifically, how they analyzed the problem, including what information they gathered and resources they used to arrive at a solution.

Bonus points: If they can highlight any obstacles they faced and how they overcame them, as well as the positive outcomes of their solution.

2. Problem-solving process

Walk me through your problem-solving process . Explain your personal approach to problem-solving by taking me through the steps you typically follow.

The reason: To better understand a candidate’s problem-solving approach and methodology.

The answer: A solid answer consists of a brief description of the candidate’s personal problem-solving approach , highlighting the steps they typically follow, different options they would consider, and resources used to make informed decisions.

Bonus points: If they also mention any tools or techniques , such as the scientific method or SWOT analysis, and provide examples of times when their approach was successful.

3. Decision-making

Share an instance where you needed to make a quick decision to resolve an urgent problem. How did you decide on a course of action, and what was the outcome?

The reason: Test a candidate’s decision-making and problem-solving skills in stressful and unexpected situations.

The answer: The interviewee should describe how they gathered relevant information quickly, considered various options, and arrived at an informed decision all within a limited space of time.

Bonus points: If they can demonstrate competence in handling stressful situations , especially if the role may require it.

4. Creative thinking

Give me an example of a time when you had to think outside the box to solve a problem. How did you approach the situation differently or creatively, and what was the outcome?

The reason: Understand a candidate’s ability to think creatively and innovatively when faced with a problem.

The answer: The interviewee should describe a specific situation where they used creative thinking to solve a problem. They should explain their unique approach and any unconventional ideas or solutions they came up with.

Bonus points: If they can demonstrate exactly how their creative solution contributed to a successful outcome.

5. Teamwork

Describe a situation where you had to work with a team to solve a complex problem. Detail your role and contributions to the team’s overall success in finding a solution.

The reason: Understand a candidate’s ability to work collaboratively and effectively with others when solving difficult problems.

The answer: How do they narrate a particular scenario where they worked with a team to collectively solve a complex problem, specifying their role and that of the team in arriving at a solution.

Bonus points: If they can recognize the role of others and the strength of the team over the individual in solving the problem.

6. Overcoming obstacles

Can you share an example of a project or task where you had to overcome unexpected obstacles or challenges? How did you adapt and find a solution?

The reason: Handling unexpected obstacles or challenges and their problem-solving skills.

The answer: To answer this question, the interviewee should share a particular project or task where they faced unforeseen challenges or obstacles, how they adapted to the situation and found a solution.

Bonus points: If they emphasize any creative or innovative methods they employed.

7. Dealing with recurring problems

Give me an example of a time when you identified a recurring problem in a process or system. What steps did you take to address the issue and prevent it from happening again?

The reason: This question assesses a candidate’s ability to identify and solve recurring problems and improve processes.

The answer: The job seeker should recount a specific instance of a recurring problem they detected in a process or system .

Bonus points: If they can explain exactly how they got to the root of the problem and the steps or measures they took to prevent its recurrence .

8. Multi-tasking

Tell me about a situation where you had to prioritize multiple tasks or projects with competing deadlines. How did you prioritize and allocate your time to ensure the successful completion of all tasks?

The reason: Tests a candidate’s capacity to organize, prioritize, and multitask to complete multiple assignments or tasks in a timely manner.

The answer: The interviewee should illustrate a specific instance where they successfully managed multiple projects or tasks simultaneously , elaborating on how they prioritized their workload and managed their time efficiently.

Bonus points: If they highlight any project management tools or techniques used, and if the project or task was delivered on time.

Now that we’ve gone over the best possible answers for these questions, let’s look at some of the negatives and red flags to keep an eye out for.

Red Flags for Interviewers Assessing Problem-solving Skills

HR managers should be aware of red flags during an interview that could indicate weakness in a candidate’s problem-solving skills.

Red flags to watch for include:

A lack of specific examples

If a candidate has a hard time recalling specific past problem-solving examples, this may signal they lack relevant experience or have difficulty remembering events.

Vague or generalized answers

Candidates who give vague, general, or unclear answers without describing the specifics of their problem-solving process may lack the ability to solve problems effectively. Is the candidate trying to avoid the question? When probed further, are they able to get more specific?

Limited adaptability

If the individual is unable to describe situations where they persevered through obstacles or utilized alternate solutions, it may display an absence of resilience, unwillingness or incapacity to be adaptable.

Poor decision-making skills

Candidates who lack the ability to explain their thought process, take into account alternative perspectives, or make unwise decisions likely possess weak decision-making skills. Look for candidates who contemplate decisions carefully, consider the pros and cons, and can articulate their reasons for choosing their final course of action.

Lack of collaboration or communication skills

Poor communication, collaboration, and teamwork skills can hinder problem-solving, especially in situations where input or feedback from stakeholders is required.

Limited initiative or creativity

Problem solvers who stand out demonstrate initiative, creativity, and a drive to think unconventionally. Those who cannot offer examples of inventive problem-solving or use only traditional techniques may not possess the ability to come up with creative solutions.

Tips For Using Problem-Solving Questions To Screen Candidates

Before you run off and start asking all of the above problem-solving interview questions, there are a few more factors to consider. To be specific, context is king when it comes to speaking to interviewees during the job interview. And the below tips will help you to understand them better.

• Always be sure to ask job-specific questions
• Start with a robust, written job description that details all the required skills, competencies, and experience to compare with the candidate’s answers
• Keep a look out for generic answers
• Do they use the STAR method to structure their thinking/answers?
• Ask different types of problem-solving questions
• Reword the question if a candidate is having trouble answering it
• Ask how they handle a situation that doesn’t have an easy outcome or answer
• Inquire if they have ever had disciplinary action taken against them and how they handled it
• Ask them team-related questions
• Prepare responses that you can play off of their answers
• Check if they have ever tried to inspire their team
• It’s not out of the ordinary to ask the candidate out-of-the-box questions (How would you escape a blender?) to understand how they solve problems

You’re almost ready to integrate problem-solving questions into your job interview workflow, but there’s just one last topic to cover: Is there a piece of software that can help you to streamline the problem-solving interview process?

Yes, yes, there is.

Evaluating problem-solving skills beyond the interview

While interviews are a useful tool for recruiters and hiring managers to gauge candidates’ competence, they’re not quite sufficient for assessing candidates’ full skill set. That’s especially true when the role requires mastery of a certain technical or power skill, like problem-solving.

A better, more effective way to evaluate candidates ‘ abilities is to combine structured interviews with job-specific skills assessments. Here are some of the reasons why:

• It allows for more objective evaluation. Interviews inherently favor candidates with advanced communication skills, charisma, and confidence. But! Just because a candidate interviews well, doesn’t mean they have what it takes to succeed in the role. Sadly, the interviewer’s perception of a candidate is almost always highly influenced by the candidate’s interviewing skills. Incorporating a skills assessment can help you assess candidates’ actual abilities in role-specific tasks.
• It offers a practical demonstration. Interviews often rely on a candidate’s self-reporting of their skills and past experiences. However, candidates may overstate their abilities or have difficulty articulating their skills in an interview setting. Skill-specific assessments give candidates the opportunity to demonstrate their abilities in a practical, real-world context. This allows hiring managers to see the candidate’s skills in action, which can be a more reliable indicator of their ability to perform in the role.
• It guarantees consistent metrics. Assessments provide a consistent set of metrics to compare all candidates. This can help to eliminate bias and ensure fairness in the hiring process. Interviews can be more subjective and may vary greatly depending on the interviewer or the specific questions asked. Having a standardized assessment ensures that all candidates are evaluated on the same criteria.
• It helps to predict job performance. Research has shown that work sample tests, which are a type of skill-specific assessment, are one of the best predictors of job performance. They can provide valuable insights into how a candidate might perform in the job beyond what can be learned from an interview alone.
• It makes the hiring process more efficient. Skill-specific assessments can also make the hiring process more efficient. If a candidate performs poorly on an assessment early in the process, this could save time for both the candidate and the company by indicating that the candidate may not be the right fit for the role.

Interested in exploring a skills-based hiring approach? Take no risks – start with our free account to browse all available assessment templates .

Juste loves investigating through writing. A copywriter by trade, she spent the last ten years in startups, telling stories and building marketing teams. She works at Toggl Hire and writes about how businesses can recruit really great people.

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Top 15 Problem Solving Interview Questions and Answers

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Are you gearing up for an important job interview that includes problem-solving questions? Congratulations, because you've come to the right place!

In this guide, we'll equip you with the skills and knowledge needed to ace those tricky problem-solving interviews with confidence.

Introduction to Problem Solving Interviews

In today's competitive job market, employers are seeking candidates who possess strong problem-solving abilities. Problem solving is not only about finding solutions to complex issues; it also showcases your critical thinking, analytical, and creative skills. Before we delve into the nitty-gritty of problem-solving interviews, let's gain a clear understanding of what they entail and why they matter.

What Are Problem Solving Interviews?

Problem solving interviews are a specialized type of job interview where employers assess a candidate's ability to handle challenges and make sound decisions in real-life scenarios. These interviews often involve hypothetical situations or case studies to evaluate your problem-solving process and your approach to arriving at effective solutions.

The Importance of Problem Solving Skills in the Workplace

Problem-solving skills are highly valued in almost every industry. Employers seek individuals who can identify problems, think critically, and generate innovative solutions. Whether you're in business, engineering, healthcare, or any other field, the ability to tackle complex issues is essential for personal and organizational success.

How Problem Solving Interviews Differ from Traditional Interviews

Unlike traditional interviews that focus on your qualifications and work experience, problem-solving interviews provide a glimpse into your thought process and decision-making capabilities. Through these interviews, employers assess your potential to handle challenging situations that may arise in the workplace. Being well-prepared for this specific interview format will set you apart from other candidates.

Core Problem Solving Skills

Before you dive into practicing problem-solving questions, let's explore the fundamental skills that make up an effective problem solver.

Critical Thinking

Critical thinking is the foundation of problem solving. It involves objectively analyzing information, evaluating arguments, and making logical decisions. To enhance your critical thinking abilities:

• Ask Thought-Provoking Questions: Train yourself to ask "why" and "how" questions to gain a deeper understanding of problems.
• Challenge Assumptions: Don't take information at face value; question the underlying assumptions.
• Evaluate Evidence: Learn to distinguish between credible and unreliable sources of information.

Analytical Skills

Analytical skills are essential for breaking down complex problems into smaller, manageable components. Improve your analytical thinking with these tips:

• Practice Data Interpretation: Analyze charts, graphs, and data sets to draw meaningful insights.
• Use Root Cause Analysis: Identify the underlying reasons behind problems by applying techniques like the "5 Whys."
• Draw Comparisons: Compare past experiences or similar scenarios to find patterns and potential solutions.

Creativity and Innovation

Creative problem solving involves thinking outside the box and generating unique solutions. To nurture your creativity:

• Embrace Diverse Perspectives: Seek input from others with different backgrounds and experiences.
• Mind Mapping: Create visual diagrams to explore various angles and connections related to a problem.
• Encourage Brainstorming: Engage in group brainstorming sessions to generate a wide range of ideas.

Frameworks for Problem Solving

Equipping yourself with problem-solving frameworks can help you approach challenges more systematically. Here are some popular frameworks to explore:

The 5 Whys is a simple yet effective technique to uncover the root cause of a problem. It involves repeatedly asking "why" until you identify the underlying issue.

SWOT Analysis

SWOT Analysis is a strategic planning tool used to assess a situation's strengths, weaknesses, opportunities, and threats.

PDCA (Plan-Do-Check-Act)

PDCA is a four-step problem-solving model consisting of planning, executing, checking results, and making adjustments as needed.

SCAMPER is a creative thinking technique that involves asking questions related to Substitute, Combine, Adapt, Modify, Put to another use, Eliminate, and Reverse.

Six Thinking Hats

Six Thinking Hats is a concept developed by Edward de Bono that encourages individuals to think from six different perspectives, each represented by a colored "hat."

Behavioral-based Problem Solving Questions

Behavioral problem solving questions aim to evaluate how you handled challenges in the past. Be prepared to answer these questions with clarity and confidence:

Example: "Describe a challenging problem you encountered and how you resolved it."

To answer this question effectively:

• Set the Scene: Provide context and background information about the situation.
• Explain the Challenge: Clearly outline the problem you faced.
• Describe Your Actions: Detail the steps you took to address the problem.
• Highlight the Outcome: Share the positive results of your efforts.

Example: "Discuss a situation where you had to think creatively to solve a problem."

For this question:

• Narrate the Scenario: Paint a vivid picture of the problem you encountered.
• Showcase Your Creativity: Explain the innovative approach you adopted.
• Explain the Impact: Share the positive outcomes resulting from your creative solution.

Technical Problem Solving Questions

If your role requires technical skills, you may encounter technical problem-solving questions. Here's how to tackle them:

Example: "How would you troubleshoot [specific technical problem]?"

To handle technical problem-solving questions:

• Clarify the Issue: Ask for any additional information to fully understand the problem.
• Create a Plan: Outline the steps you would take to diagnose and address the issue.
• Demonstrate Your Expertise: Showcase your technical knowledge and problem-solving ability.

Example: "Walk us through your approach to [technical challenge] in your previous role."

• Provide Context: Explain the technical challenge you faced in your previous role.
• Outline Your Approach: Describe the steps you took to overcome the challenge.
• Highlight Success: Share the positive results of your efforts.

Case Interviews

Case interviews simulate real-world problem-solving scenarios and are common in consulting and other industries. To excel in case interviews:

• Understand the Problem: Thoroughly read and comprehend the case presented.
• Identify Key Issues: Break down the problem into its essential components.
• Ask Clarifying Questions: Seek clarification on any ambiguous aspects of the case.
• Brainstorm Solutions: Generate multiple potential solutions.
• Analyze Options: Evaluate the pros and cons of each solution.
• Recommend a Course of Action: Select the best solution and provide a rationale.
• Handle Pressure: Stay composed and confident throughout the interview.

Problem Solving in Group Settings

Collaborative problem solving is vital in today's team-oriented work environments. Here's how to excel in group problem-solving scenarios:

• Active Listening: Pay close attention to others' perspectives and ideas.
• Effective Communication: Clearly articulate your thoughts and suggestions.
• Encourage Participation: Create an inclusive environment where everyone feels comfortable contributing.
• Respect Diverse Opinions: Value the input of all team members, even if opinions differ.
• Build on Each Other's Ideas: Expand on others' suggestions to develop comprehensive solutions.
• Manage Conflict: Handle disagreements respectfully and seek common ground.

Situational Judgment Tests (SJTs)

Situational judgment tests assess your ability to handle realistic workplace scenarios. Approach SJTs with these tips:

• Read Carefully: Pay attention to the details and instructions in each scenario.
• Prioritize Solutions: Identify the most appropriate course of action based on the situation.
• Consider the Consequences: Anticipate the potential outcomes of your chosen response.
• Adhere to Company Values: Ensure your solutions align with the organization's principles.

Decision-Making Skills

Effective decision making is integral to successful problem solving. Improve your decision-making skills with these strategies:

• Gather Information: Collect relevant data and insights before making a decision.
• Analyze Options: Evaluate the potential outcomes of different choices.
• Consider Risks and Benefits: Weigh the risks against the potential benefits of each option.
• Seek Input: If appropriate, consult with colleagues or experts to gain different perspectives.
• Trust Your Instincts: Sometimes, intuition can guide you toward the right decision.

Behavioral-Based Problem Solving Interview Questions

1. "describe a challenging problem you encountered and how you resolved it.".

How to Answer: When responding to this question, follow the STAR method (Situation, Task, Action, Result) to structure your answer effectively:

• Situation: Set the context by describing the problem you faced.
• Task: Explain your role and responsibilities in addressing the problem.
• Action: Detail the steps you took to solve the problem, highlighting your problem-solving approach.
• Result: Share the positive outcomes of your efforts and any valuable lessons learned.

Sample Answer: "In my previous role as a project manager, we faced a significant budget overrun due to unexpected delays in material delivery. To address this challenge, I first analyzed the root cause of the delay by collaborating with the procurement team and suppliers. Then, I devised a contingency plan that involved working with alternative suppliers and streamlining the project timeline. As a result, we were able to bring the project back on track, saving 15% on costs and meeting the project deadline."

What to Look For: Look for candidates who demonstrate strong problem-solving skills, proactive decision-making, and the ability to collaborate across teams. A well-structured response with quantifiable results is a positive indicator of their problem-solving capabilities.

2. "Tell me about a time when you had to think creatively to solve a problem."

How to Answer: Encourage candidates to walk through the situation, focusing on the following points:

• Context: Describe the situation and the specific problem that required creative thinking.
• Creativity: Explain the innovative approach or out-of-the-box solution you came up with.
• Implementation: Describe how you implemented the creative solution and the results achieved.

Sample Answer: "During a marketing campaign, we faced a sudden drop in engagement. To tackle this, I organized a brainstorming session with the team and encouraged everyone to contribute ideas. We decided to experiment with interactive social media polls and contests, which not only boosted engagement but also increased brand visibility by 20%."

What to Look For: Look for candidates who display creative thinking, openness to collaboration, and the ability to take initiative in solving problems. Consider their approach to risk-taking and how they evaluate the potential impact of their creative solutions.

Technical Problem Solving Interview Questions

3. "how would you troubleshoot [specific technical problem]".

How to Answer: Candidates should approach this question systematically:

• Clarify the Issue: Ask for any additional details to fully understand the technical problem.
• Methodical Approach: Describe the steps you would take to diagnose the issue.
• Expertise: Showcase your technical knowledge and problem-solving ability.

Sample Answer: "If I encountered a server outage issue, I would first check the network connections and power supply. Then, I would review server logs to identify any error messages. If necessary, I would conduct hardware tests and isolate the faulty component. Once the issue is identified, I would take appropriate corrective actions, such as replacing the faulty part or applying software updates."

What to Look For: Pay attention to candidates' technical knowledge, their ability to troubleshoot methodically, and how they communicate technical information concisely.

4. "Walk us through your approach to [technical challenge] in your previous role."

How to Answer: Instruct candidates to provide a clear and structured response:

• Context: Set the stage by explaining the technical challenge they faced.
• Methodology: Describe the approach they took to tackle the challenge.
• Outcome: Highlight the results achieved and any lessons learned.

Sample Answer: "In my previous role as a software developer, we encountered a performance bottleneck in our application. To address this, I conducted a thorough code review, identified areas of inefficiency, and optimized critical algorithms. Additionally, I implemented caching mechanisms to reduce database queries. As a result, the application's performance improved by 30%, leading to higher user satisfaction."

What to Look For: Assess their problem-solving process, technical expertise, and the impact of their solutions on overall performance.

Case Interviews Questions

5. "you are the manager of a manufacturing plant experiencing a decline in production output. what steps would you take to identify the root cause and improve production efficiency".

How to Answer: Candidates should structure their response as follows:

• Identify the Issue: Understand the scope of the decline in production output.
• Investigate Root Causes: Explain how they would gather data and analyze potential factors affecting production.
• Propose Solutions: Outline the strategies they would implement to improve production efficiency.

Sample Answer: "To address the decline in production output, I would first gather production data and conduct a thorough analysis of equipment performance and maintenance logs. I would also interview production staff to identify any workflow inefficiencies. Based on the findings, I would implement a maintenance schedule, provide additional training to staff, and introduce process improvements to optimize production efficiency."

What to Look For: Look for candidates who can analyze complex situations, prioritize solutions, and develop actionable plans.

6. "You are a consultant advising a retail client experiencing a drop in sales. How would you approach this problem and recommend solutions?"

How to Answer: Guide candidates to structure their response effectively:

• Understanding the Situation: Gather information on the client's current market position and challenges.
• Analysis and Diagnosis: Analyze the market trends and customer behavior to identify potential reasons for the sales decline.
• Solutions and Recommendations: Propose actionable strategies tailored to the client's specific situation.

Sample Answer: "As a consultant, I would start by conducting a comprehensive market analysis to understand the competitive landscape and consumer preferences. I would also review the client's sales data and customer feedback. Based on my findings, I might suggest implementing targeted marketing campaigns, enhancing the customer experience through personalized offers, and optimizing the product mix to meet customer demands."

What to Look For: Assess their analytical skills, industry knowledge, and ability to recommend effective solutions based on data-driven insights.

Situational Judgment Tests (SJTs) Interview Questions

7. "you are a team leader, and two of your team members have conflicting ideas about how to approach a project. how do you handle the situation".

How to Answer: Encourage candidates to outline a thoughtful approach:

• Active Listening: Stress the importance of understanding both team members' perspectives.
• Mediation and Collaboration: Emphasize the need to facilitate open communication and find common ground.
• Decision-Making: Describe how they would make a final decision, considering the project's objectives and team dynamics.

Sample Answer: "As a team leader, my first step would be to listen to both team members individually and understand their reasoning. Then, I would hold a team meeting to foster open communication and encourage them to find a compromise that aligns with the project's goals. If necessary, I would make a decision based on a thorough assessment of both ideas and explain the rationale behind the chosen approach to the team."

What to Look For: Look for candidates who demonstrate effective leadership, conflict resolution skills, and the ability to make decisions based on team input.

Decision-Making Skills Interview Questions

8. "describe a time when you had to make a difficult decision with limited information.".

How to Answer: Candidates should structure their response to highlight the decision-making process:

• The Context: Explain the circumstances that led to the difficult decision.
• Assessment: Describe how they evaluated the available information and potential consequences.
• The Decision: Explain the choice they made and the reasoning behind it.

Sample Answer: "In my previous role, we faced a tight deadline on a project, and key team members were unexpectedly unavailable. With limited information, I had to decide whether to proceed with the available resources or postpone the project. I carefully analyzed the potential impact of both options on project quality and client expectations. Ultimately, I decided to postpone the project, as rushing it could compromise its success and client satisfaction."

What to Look For: Assess their ability to make informed decisions under pressure, considering the available information and long-term implications.

9. "How do you handle situations where you need to make a quick decision?"

How to Answer: Encourage candidates to follow these steps:

• Assess Urgency: Determine the level of urgency and potential consequences of the decision.
• Prioritize Information: Identify the critical information needed to make an informed choice.
• Trust Your Instincts: When time is limited, rely on experience and intuition to guide the decision.

Sample Answer: "In situations requiring quick decisions, I prioritize identifying the core information necessary for making an informed choice. I draw on my previous experiences and knowledge to trust my instincts and make swift decisions. However, I always stay open to feedback and reevaluate the decision if new information emerges."

What to Look For: Look for candidates who can maintain composure and make well-founded decisions under time constraints.

Creativity and Innovation Interview Questions

10. "how do you foster creativity and innovation in your problem-solving approach".

How to Answer: Candidates should explain their methods for encouraging creativity:

• Encourage Idea Generation: Describe how they create an environment that promotes brainstorming and idea sharing.
• Diverse Perspectives: Highlight the importance of involving team members with diverse backgrounds and expertise.
• Support Risk-Taking: Emphasize the value of encouraging innovative thinking and being open to experimentation.

Sample Answer: "To foster creativity, I encourage team brainstorming sessions and create a safe space for everyone to share ideas, no matter how unconventional they may seem. I believe that diversity enhances creativity, so I ensure that all team members are actively involved in problem-solving discussions. Additionally, I support risk-taking, understanding that not all innovative ideas will yield immediate results, but they contribute to long-term growth."

What to Look For: Assess their ability to create an environment that stimulates creative thinking and their openness to new ideas.

Core Problem Solving Skills Interview Questions

11. "how do you approach complex problems that seem overwhelming".

How to Answer: Guide candidates to outline a systematic approach:

• Break it Down: Advise them to divide the complex problem into smaller, manageable components.
• Prioritize: Encourage them to identify the most critical aspects to address first.
• Seek Support: Suggest they collaborate with others to gain different perspectives and potential solutions.

Sample Answer: "When faced with complex problems, I first break them down into smaller parts to gain a clear understanding of each component. I then prioritize the issues based on urgency and potential impact. If I find the problem overwhelming, I seek support from colleagues or mentors to gain fresh insights and alternative approaches."

What to Look For: Assess their ability to handle complex challenges methodically and their willingness to seek assistance when needed.

12. "Tell me about a time when you encountered a problem without a clear solution. How did you approach it?"

How to Answer: Encourage candidates to demonstrate adaptability and resilience:

• Assess the Situation: Describe how they evaluated the problem's complexity and uncertainty.
• Explore Options: Explain how they brainstormed various potential solutions.
• Learn from Challenges: Highlight any lessons learned from the experience.

Sample Answer: "During a project, we faced unexpected regulatory changes that left us without a clear solution. To address this, I organized a cross-functional team to explore multiple potential approaches. We ran pilot tests and iterated until we found a viable solution. Though it was challenging, the experience taught me the importance of adaptability and the value of embracing uncertainty in problem-solving."

What to Look For: Look for candidates who demonstrate resilience, resourcefulness , and the ability to adapt to unexpected situations.

Frameworks for Problem Solving Interview Questions

13. "which problem-solving framework do you find most effective, and why".

How to Answer: Encourage candidates to explain their preferred framework and its benefits:

• Framework Selection: Describe the reasons behind their choice of a particular problem-solving framework.
• Application: Illustrate how they have successfully applied the chosen framework in past situations.
• Results: Highlight the positive outcomes achieved through the framework's use.

Sample Answer: "I find the PDCA (Plan-Do-Check-Act) framework highly effective because it promotes a systematic approach to problem-solving. By planning carefully, executing the solution, and reviewing the results, it ensures continuous improvement. In my previous role, I used PDCA to optimize our team's project management process, resulting in a 20% increase in project efficiency."

What to Look For: Assess their understanding of problem-solving frameworks and their ability to select and apply the most appropriate one for different scenarios.

14. "How do you tailor problem-solving approaches based on the specific needs of a project or situation?"

How to Answer: Encourage candidates to consider the following factors when adapting their approach:

• Project Scope: Explain how they align their approach with the project's objectives and scope.
• Stakeholder Needs: Emphasize the importance of considering the perspectives of stakeholders involved.
• Flexibility: Highlight their ability to pivot and adjust the approach as new information arises.

Sample Answer: "To tailor problem-solving approaches, I always start by understanding the project's unique requirements and the expectations of stakeholders. I then assess the resources available and the timeline for completion. Flexibility is key, and I remain open to adjusting the approach as the project evolves, ensuring the best possible outcomes for all involved."

What to Look For: Look for candidates who can customize their problem-solving strategies based on the specific context of each situation.

Group Problem Solving Scenarios Interview Questions

15. "describe a time when you led a team in resolving a complex problem. how did you ensure effective collaboration and decision-making".

How to Answer: Guide candidates to address the following key points:

• Leadership Approach: Explain their role in leading the team and facilitating collaboration.
• Team Dynamics: Describe how they managed conflicts and encouraged diverse perspectives.
• Decision-Making Process: Highlight the methodology used to reach a collective decision.

Sample Answer: "In my previous role as a project manager, we faced a complex client issue that required a team effort to resolve. As a leader, I encouraged open communication and organized regular team meetings to discuss progress and challenges. By fostering a culture of trust and respect, team members freely shared their ideas, which led to innovative solutions. We used a combination of majority voting and consensus to make critical decisions, ensuring everyone's voice was heard."

What to Look For: Look for candidates who showcase effective leadership skills, the ability to foster collaboration, and a well-defined decision-making process when handling group problem-solving scenarios.

How to Excel in Problem Solving Interviews?

You've learned about problem-solving skills, frameworks, and how to tackle various types of problem-solving questions. Now, let's explore additional tips to excel in your problem-solving interviews:

Effective Communication in Problem Solving

• Clearly articulate your thought process to interviewers.
• Use concise and structured responses to explain your solutions.
• Practice active listening to understand the interviewers' questions fully.

Time Management and Prioritization Strategies

• Allocate sufficient time to analyze the problem before proposing solutions.
• Demonstrate the ability to manage time effectively during the interview.
• Emphasize the importance of prioritizing critical issues in problem solving.

Demonstrating Resilience and Adaptability

• Stay calm and composed when faced with challenging scenarios.
• Showcase your ability to adapt to unexpected changes during problem-solving exercises.
• Highlight past experiences where you demonstrated resilience in overcoming obstacles.

Mock Interview Practice

Prepare for your problem-solving interviews by engaging in mock interviews. Mock interviews provide valuable feedback and boost your confidence. Here's how to make the most of them:

• Choose a Partner: Find a friend or mentor willing to act as the interviewer.
• Set Up a Mock Interview: Create a setting similar to a real job interview.
• Practice Various Scenarios: Include behavioral, technical, and case-based questions.
• Receive Feedback: After the mock interview, seek feedback to identify areas for improvement.
• Iterate and Improve: Use feedback to refine your responses and approach.

Mastering problem-solving interview questions is crucial for excelling in job interviews. As candidates, it is essential to showcase our critical thinking, analytical abilities, and creative problem-solving skills. By utilizing various frameworks, such as the 5 Whys or PDCA, we can approach challenges systematically.

Behavioral-based questions provide an opportunity to demonstrate our problem-solving capabilities through past experiences. Meanwhile, technical questions test our expertise in solving real-world issues. Case interviews assess our ability to think on our feet and propose viable solutions under pressure.

Collaborative problem-solving in group settings highlights our leadership, communication, and conflict resolution skills. Situational Judgment Tests test our decision-making and problem-solving acumen in ambiguous scenarios.

Remember, preparation is key. Engaging in mock interviews, refining responses, and seeking feedback will boost our confidence and improve interview performance. By showcasing our problem-solving prowess, we set ourselves apart as valuable assets to any organization. So, approach problem-solving interviews with confidence and seize the opportunity to demonstrate your problem-solving excellence. Best of luck in your future interviews!

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26 Good Examples of Problem Solving (Interview Answers)

By Biron Clark

Published: November 15, 2023

Employers like to hire people who can solve problems and work well under pressure. A job rarely goes 100% according to plan, so hiring managers will be more likely to hire you if you seem like you can handle unexpected challenges while staying calm and logical in your approach.

But how do they measure this?

They’re going to ask you interview questions about these problem solving skills, and they might also look for examples of problem solving on your resume and cover letter. So coming up, I’m going to share a list of examples of problem solving, whether you’re an experienced job seeker or recent graduate.

Then I’ll share sample interview answers to, “Give an example of a time you used logic to solve a problem?”

Problem-Solving Defined

It is the ability to identify the problem, prioritize based on gravity and urgency, analyze the root cause, gather relevant information, develop and evaluate viable solutions, decide on the most effective and logical solution, and plan and execute implementation. 

Problem-solving also involves critical thinking, communication, listening, creativity, research, data gathering, risk assessment, continuous learning, decision-making, and other soft and technical skills.

Solving problems not only prevent losses or damages but also boosts self-confidence and reputation when you successfully execute it. The spotlight shines on you when people see you handle issues with ease and savvy despite the challenges. Your ability and potential to be a future leader that can take on more significant roles and tackle bigger setbacks shine through. Problem-solving is a skill you can master by learning from others and acquiring wisdom from their and your own experiences. 

It takes a village to come up with solutions, but a good problem solver can steer the team towards the best choice and implement it to achieve the desired result.

Watch: 26 Good Examples of Problem Solving

Examples of problem solving scenarios in the workplace.

• Correcting a mistake at work, whether it was made by you or someone else
• Overcoming a delay at work through problem solving and communication
• Resolving an issue with a difficult or upset customer
• Overcoming issues related to a limited budget, and still delivering good work through the use of creative problem solving
• Overcoming a scheduling/staffing shortage in the department to still deliver excellent work
• Troubleshooting and resolving technical issues
• Handling and resolving a conflict with a coworker
• Solving any problems related to money, customer billing, accounting and bookkeeping, etc.
• Taking initiative when another team member overlooked or missed something important
• Taking initiative to meet with your superior to discuss a problem before it became potentially worse
• Solving a safety issue at work or reporting the issue to those who could solve it
• Using problem solving abilities to reduce/eliminate a company expense
• Finding a way to make the company more profitable through new service or product offerings, new pricing ideas, promotion and sale ideas, etc.
• Changing how a process, team, or task is organized to make it more efficient
• Using creative thinking to come up with a solution that the company hasn’t used before
• Performing research to collect data and information to find a new solution to a problem
• Boosting a company or team’s performance by improving some aspect of communication among employees
• Finding a new piece of data that can guide a company’s decisions or strategy better in a certain area

Problem Solving Examples for Recent Grads/Entry Level Job Seekers

• Coordinating work between team members in a class project
• Reassigning a missing team member’s work to other group members in a class project
• Adjusting your workflow on a project to accommodate a tight deadline
• Speaking to your professor to get help when you were struggling or unsure about a project
• Asking classmates, peers, or professors for help in an area of struggle
• Talking to your academic advisor to brainstorm solutions to a problem you were facing
• Researching solutions to an academic problem online, via Google or other methods
• Using problem solving and creative thinking to obtain an internship or other work opportunity during school after struggling at first

You can share all of the examples above when you’re asked questions about problem solving in your interview. As you can see, even if you have no professional work experience, it’s possible to think back to problems and unexpected challenges that you faced in your studies and discuss how you solved them.

Interview Answers to “Give an Example of an Occasion When You Used Logic to Solve a Problem”

Now, let’s look at some sample interview answers to, “Give me an example of a time you used logic to solve a problem,” since you’re likely to hear this interview question in all sorts of industries.

Example Answer 1:

At my current job, I recently solved a problem where a client was upset about our software pricing. They had misunderstood the sales representative who explained pricing originally, and when their package renewed for its second month, they called to complain about the invoice. I apologized for the confusion and then spoke to our billing team to see what type of solution we could come up with. We decided that the best course of action was to offer a long-term pricing package that would provide a discount. This not only solved the problem but got the customer to agree to a longer-term contract, which means we’ll keep their business for at least one year now, and they’re happy with the pricing. I feel I got the best possible outcome and the way I chose to solve the problem was effective.

Example Answer 2:

In my last job, I had to do quite a bit of problem solving related to our shift scheduling. We had four people quit within a week and the department was severely understaffed. I coordinated a ramp-up of our hiring efforts, I got approval from the department head to offer bonuses for overtime work, and then I found eight employees who were willing to do overtime this month. I think the key problem solving skills here were taking initiative, communicating clearly, and reacting quickly to solve this problem before it became an even bigger issue.

Example Answer 3:

In my current marketing role, my manager asked me to come up with a solution to our declining social media engagement. I assessed our current strategy and recent results, analyzed what some of our top competitors were doing, and then came up with an exact blueprint we could follow this year to emulate our best competitors but also stand out and develop a unique voice as a brand. I feel this is a good example of using logic to solve a problem because it was based on analysis and observation of competitors, rather than guessing or quickly reacting to the situation without reliable data. I always use logic and data to solve problems when possible. The project turned out to be a success and we increased our social media engagement by an average of 82% by the end of the year.

Answering Questions About Problem Solving with the STAR Method

When you answer interview questions about problem solving scenarios, or if you decide to demonstrate your problem solving skills in a cover letter (which is a good idea any time the job description mention problem solving as a necessary skill), I recommend using the STAR method to tell your story.

STAR stands for:

It’s a simple way of walking the listener or reader through the story in a way that will make sense to them. So before jumping in and talking about the problem that needed solving, make sure to describe the general situation. What job/company were you working at? When was this? Then, you can describe the task at hand and the problem that needed solving. After this, describe the course of action you chose and why. Ideally, show that you evaluated all the information you could given the time you had, and made a decision based on logic and fact.

Finally, describe a positive result you got.

Whether you’re answering interview questions about problem solving or writing a cover letter, you should only choose examples where you got a positive result and successfully solved the issue.

Example answer:

Situation : We had an irate client who was a social media influencer and had impossible delivery time demands we could not meet. She spoke negatively about us in her vlog and asked her followers to boycott our products. (Task : To develop an official statement to explain our company’s side, clarify the issue, and prevent it from getting out of hand). Action : I drafted a statement that balanced empathy, understanding, and utmost customer service with facts, logic, and fairness. It was direct, simple, succinct, and phrased to highlight our brand values while addressing the issue in a logical yet sensitive way.   We also tapped our influencer partners to subtly and indirectly share their positive experiences with our brand so we could counter the negative content being shared online.  Result : We got the results we worked for through proper communication and a positive and strategic campaign. The irate client agreed to have a dialogue with us. She apologized to us, and we reaffirmed our commitment to delivering quality service to all. We assured her that she can reach out to us anytime regarding her purchases and that we’d gladly accommodate her requests whenever possible. She also retracted her negative statements in her vlog and urged her followers to keep supporting our brand.

What Are Good Outcomes of Problem Solving?

Whenever you answer interview questions about problem solving or share examples of problem solving in a cover letter, you want to be sure you’re sharing a positive outcome.

Below are good outcomes of problem solving:

• Saving the company time or money
• Making the company money
• Pleasing/keeping a customer
• Obtaining new customers
• Solving a safety issue
• Solving a staffing/scheduling issue
• Solving a logistical issue
• Solving a company hiring issue
• Solving a technical/software issue
• Making a process more efficient and faster for the company
• Creating a new business process to make the company more profitable
• Improving the company’s brand/image/reputation
• Getting the company positive reviews from customers/clients

Every employer wants to make more money, save money, and save time. If you can assess your problem solving experience and think about how you’ve helped past employers in those three areas, then that’s a great start. That’s where I recommend you begin looking for stories of times you had to solve problems.

Tips to Improve Your Problem Solving Skills

Throughout your career, you’re going to get hired for better jobs and earn more money if you can show employers that you’re a problem solver. So to improve your problem solving skills, I recommend always analyzing a problem and situation before acting. When discussing problem solving with employers, you never want to sound like you rush or make impulsive decisions. They want to see fact-based or data-based decisions when you solve problems.

Next, to get better at solving problems, analyze the outcomes of past solutions you came up with. You can recognize what works and what doesn’t. Think about how you can get better at researching and analyzing a situation, but also how you can get better at communicating, deciding the right people in the organization to talk to and “pull in” to help you if needed, etc.

Finally, practice staying calm even in stressful situations. Take a few minutes to walk outside if needed. Step away from your phone and computer to clear your head. A work problem is rarely so urgent that you cannot take five minutes to think (with the possible exception of safety problems), and you’ll get better outcomes if you solve problems by acting logically instead of rushing to react in a panic.

You can use all of the ideas above to describe your problem solving skills when asked interview questions about the topic. If you say that you do the things above, employers will be impressed when they assess your problem solving ability.

If you practice the tips above, you’ll be ready to share detailed, impressive stories and problem solving examples that will make hiring managers want to offer you the job. Every employer appreciates a problem solver, whether solving problems is a requirement listed on the job description or not. And you never know which hiring manager or interviewer will ask you about a time you solved a problem, so you should always be ready to discuss this when applying for a job.

Related interview questions & answers:

• How do you handle stress?
• How do you handle conflict?
• Tell me about a time when you failed

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6 simple questions that reduce relationship fights—from a psychologist.

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Mindful reflection is a game-changer for the way you communicate with your partner in heated ... [+] moments.

A 2024 study published in Personal Relationships found that during relationship conflicts, pausing to internally reflect about the situation can significantly lower distress and raise one’s “self-efficacy,” or their confidence in their ability to manage the conflict appropriately. Higher self-efficacy, in turn, enhances relationship satisfaction and constructive behaviors in a conflict.

The authors suggest that most people already know which behaviors would benefit conflict resolution and simply need some time to reflect on these tools. They gave participants a reflective exercise for a recent, significant conflict with their partner, asking them to reflect on the following six questions:

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Researchers found that this exercise encourages participants to engage in intentional and constructive self-reflection, become more objective and mindful about their responses in conflicts and better understand how to navigate such situations in the future.

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“Even when people possess the knowledge and skill to problem-solve effectively in their relationships, being highly upset with their partners or having low efficacy in their ability to resolve conflicts may impede their ability to effectively mobilize that knowledge and skill,” the researchers explain.

The researchers’ reflective exercise allows couples to tap into their intuition regarding what would be truly beneficial in the moment and then apply this knowledge, rather than giving into more impulsive responses when emotions are heightened.

“Our findings suggest that when people take even 10 minutes to thoughtfully reflect on their relationship conflicts, it can lead to meaningful improvements in their readiness to handle future conflicts,” the researchers add.

Rather than avoiding the conflict and the uncomfortable emotions associated with it—which is often detrimental to relationships —such exercises enable partners to turn towards each other and view the conflict as a third party that must be addressed. This curbs the “me versus you” mindset and enhances the feeling of being a team, even in the midst of conflict.

Additionally, a 2021 study highlights the role of “mindful partnering” in enhancing relationship quality and the sense of meaning experienced in a relationship.

“A relationship in which both partners are interpersonally mindful is a relationship where both partners are present with each other, are aware of and care how each other are feeling, take a pause before reacting in conflict, show compassion toward each other and have self-compassion for themselves,” writes lead researcher Natasha Seiter.

In fact, research shows that couples can help each other solve problems by extending emotional support, empathy, compassion and positive feedback about their problem-solving abilities, which enhances their self-efficacy. In contrast, when partners are unresponsive, hostile or critical, it drastically lowers relationship satisfaction and exacerbates conflict.

Further, how someone responds to a partner after a conflict also impacts how they reconnect. Research shows that behaviors that help couples emotionally recover from conflicts include engaging in “active repair attempts” by acknowledging one’s role in the conflict and apologizing or attempting to gain a new perspective.

Mindfulness exercises and journaling are helpful tools to gain some perspective, lower distress, learn from a conflict and extend forgiveness .

While particularly effective in addressing smaller, everyday issues, these practices also lay a foundation for long-term relationship health and resilience. For couples grappling with more profound or persistent challenges, seeking support from a couple’s therapist can provide the necessary guidance to navigate deeper, underlying issues.

Overall, embracing relationship mindfulness empowers couples to continually evolve together, overcome challenges collaboratively and to start viewing conflicts as opportunities for growth and connection.

Wondering if you and your partner have a dysfunctional conflict resolution style? Take this test to find out: Ineffective Arguing Inventory

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US vetoes widely supported resolution backing full UN membership for Palestine

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UNITED NATIONS (AP) — The United States vetoed a widely backed U.N. resolution Thursday that would have paved the way for full United Nations membership for Palestine, a goal the Palestinians have long sought and Israel has worked to prevent.

The vote in the 15-member Security Council was 12 in favor, the United States opposed and two abstentions, from the United Kingdom and Switzerland. U.S. allies France, Japan and South Korea supported the resolution.

The strong support the Palestinians received reflects not only the growing number of countries recognizing their statehood but almost certainly the global support for Palestinians facing a humanitarian crisis caused by the war in Gaza , now in its seventh month.

The resolution would have recommended that the 193-member U.N. General Assembly, where there are no vetoes, approve Palestine becoming the 194th member of the United Nations . Some 140 countries have already recognized Palestine, so its admission would have been approved, likely by a much higher number of countries.

U.S. deputy ambassador Robert Wood told the Security Council that the veto “does not reflect opposition to Palestinian statehood but instead is an acknowledgment that it will only come from direct negotiations between the parties.”

The United States has “been very clear consistently that premature actions in New York — even with the best intentions — will not achieve statehood for the Palestinian people ,” deputy State Department spokesman Vedant Patel said.

His voice breaking at times, Palestinian U.N. Ambassador Riyad Mansour told the council after the vote: “The fact that this resolution did not pass will not break our will and it will not defeat our determination.”

“We will not stop in our effort,” he said. “The state of Palestine is inevitable. It is real. Perhaps they see it as far away, but we see it as near.”

This is the second Palestinian attempt for full membership and comes as the war in Gaza has put the more than 75-year-old Israeli-Palestinian conflict at center stage.

Palestinian President Mahmoud Abbas first delivered the Palestinian Authority’s application for U.N. membership in 2011. It failed because the Palestinians didn’t get the required minimum support of nine of the Security Council’s 15 members.

They went to the General Assembly and succeeded by more than a two-thirds majority in having their status raised from a U.N. observer to a non-member observer state in 2012. That opened the door for the Palestinian territories to join U.N. and other international organizations, including the International Criminal Court.

Algerian U.N. Ambassador Amar Bendjama, the Arab representative on the council who introduced the resolution, called Palestine’s admission “a critical step toward rectifying a longstanding injustice” and said that “peace will come from Palestine’s inclusion, not from its exclusion.”

In explaining the U.S. veto, Wood said there are “unresolved questions” on whether Palestine meets the criteria to be considered a state. He pointed to Hamas still exerting power and influence in the Gaza Strip , which is a key part of the state envisioned by the Palestinians.

Wood stressed that the U.S. commitment to a two-state solution, where Israel and Palestine live side-by-side in peace, is the only path for security for both sides and for Israel to establish relations with all its Arab neighbors, including Saudi Arabia.

“The United States is committed to intensifying its engagement with the Palestinians and the rest of the region, not only to address the current crisis in Gaza, but to advance a political settlement that will create a path to Palestinian statehood and membership in the United Nations,” he said.

Mansour, the Palestinian U.N. ambassador, reiterated the commitment to a two-state solution but asserted that Israel believes Palestine “is a permanent strategic threat.”

“Israel will do its best to block the sovereignty of a Palestinian state and to make sure that the Palestinian people are exiled away from their homeland or remain under its occupation forever,” he said.

He demanded of the council and diplomats crowded in the chamber: “What will the international community do? What will you do?”

Israeli-Palestinian negotiations have been stalled for years, and Israel’s right-wing government is dominated by hard-liners who oppose Palestinian statehood .

Israeli U.N. Ambassador Gilad Erdan called the resolution “disconnected to the reality on the ground” and warned that it “will cause only destruction for years to come and harm any chance for future dialogue.”

Six months after the Oct. 7 attack by the Hamas militant group, which controlled Gaza, and the killing of 1,200 people in “the most brutal massacre of Jews since the Holocaust,” he accused the Security Council of seeking “to reward the perpetrators of these atrocities with statehood.”

Israel’s military offensive in response has killed over 32,000 Palestinians, according to Gaza’s health ministry, and destroyed much of the territory, which speaker after speaker denounced Thursday.

After the vote, Erdan thanked the United States and particularly President Joe Biden “for standing up for truth and morality in the face of hypocrisy and politics.”

He called the Palestinian Authority — which controls the West Bank and the U.S. wants to see take over Gaza where Hamas still has sway — “a terror supporting entity.”

The Israeli U.N. ambassador referred to the requirements for U.N. membership – accepting the obligations in the U.N. Charter and being a “peace-loving” state.

“How can you say seriously that the Palestinians are peace loving? How?” Erdan asked. “The Palestinians are paying terrorists, paying them to slaughter us. None of their leaders condemns terrorism, nor the Oct. 7 massacre. They call Hamas their brothers.”

Despite the Palestinian failure to meet the criteria for U.N. membership, Erdan said most council members supported it.

“It’s very sad because your vote will only embolden Palestinian rejectionism every more and make peace almost impossible,” he said.