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26 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

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24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role your resume is an essential part of your application. below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (google docs and pdfs attached)..

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems? If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction. A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise. But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd. What should a customer service resume in 2023 look like? Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Customer Service Resume Templates

Jump to a template:

• Customer Service Representative
• Customer Service Manager
• Customer Service Supervisor
• Entry Level Customer Service Representative
• Director of Customer Service
• Retail Customer Service Rep
• Call Center Customer Service Rep
• Customer Service Specialist
• Customer Service Agent
• Customer Service Cashier
• Customer Service Associate
• Customer Service Sales Associate
• Healthcare Customer Service Rep
• Remote Customer Service Rep
• Call Center Manager
• Call Center Representative
• Call Center Supervisor
• Call Center Agent
• Call Center CSR

Jump to a resource:

• Keywords for Customer Service Resumes

Customer Service Resume Tips

• Action Verbs to Use
• Bullet Points on Customer Service Resumes
• Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 24: Customer Service Representative Resume Example

If you are outgoing, patient, and a great communicator, a role as a customer service representative might be right for you. Customer service representatives are customer-facing roles who address customer concerns, issues and complaints for a company. The customer service representative is the company's first line of defense in helping customers and ensuring satisfaction. These professionals may work in-person, or in remote settings like a call center. The customer service representative may address a variety of questions and problems from customers each day, and therefore must be master communicators and skilled problem solvers. To become a customer service representative, you’ll need at minimum a high diploma, and preferably an associates degree in a related field like psychology or business adminstration. Previous customer facing experience, such as prior roles as a sales associate or support specialist will be helpful in landing this role. Soft skills are of utmost importance when it comes to what companies are looking for in potential customer service representatives. The ideal candidate will be patient, great at multitasking, and communicating.

We're just getting the template ready for you, just a second left.

Tips to help you write your Customer Service Representative resume in 2024

   showcase your ability to handle stress effectively.

A role as customer service representative can quickly become overwhelming if you don’t have great stress and crisis management tools. Customers may be emotional when they address representatives, which makes it extremely important that you show your experience with crisis de escalation, active listening, and effective problem solving on your resume.

   Highlight any successes you have had boosting customer satisfaction

Oftentimes, customer service reps are rated on a customer satisfaction score. If you’ve had roles where you were rated on a customer satisfaction survey, be sure to highlight any steps you took to improve your customer ratings. Maybe you often went above and beyond for customers, or found a new way to solve a common issue. Either way, be sure to highlight any experience you have improving customer experience.

Skills you can include on your Customer Service Representative resume

Template 2 of 24: customer service representative resume example.

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

   Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Template 3 of 24: Customer Service Manager Resume Example

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

Tips to help you write your Customer Service Manager resume in 2024

   highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

Skills you can include on your Customer Service Manager resume

Template 4 of 24: customer service manager resume example.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Template 5 of 24: Customer Service Supervisor Resume Example

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.

Tips to help you write your Customer Service Supervisor resume in 2024

   detail your ability to train and mentor others.

Since customer service supervisors are responsible for overseeing day-to-day productivity of the customer service team, it’s important that they are able to identify areas for growth and improve employee performance quickly. Any and all experience you have teaching, mentoring, or training others should be outlined on your resume.

   Highlight your experience giving constructive feedback

Customer service managers will be asked to give employees actionable feedback to improve their customer service and KPIs. For this reason, it’s important to have managerial skills such as delivering constructive feedback. Any courses you’ve taken or experiences you’ve had that relate to giving constructive feedback should be highlighted on your resume.

Skills you can include on your Customer Service Supervisor resume

Template 6 of 24: customer service supervisor resume example.

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

   emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: entry level customer service representative resume example.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Template 9 of 24: Director of Customer Service Resume Example

The director of customer service is a senior-level role. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Companies will look for a candidate with previous experience in roles such as sales manager, supervisor, or customer care executive. Strong candidates for this role will have a deep understanding of customer service metrics, budgeting, and project management.

Tips to help you write your Director of Customer Service resume in 2024

   highlight your project management knowledge and skills.

As a director of customer service, you will need to execute on many projects and tasks. It’s important to understand how to effectively work through projects and delegate tasks as appropriate. For this reason, you should show off any project management experience on your resume. It’s wise to get certified in Six Sigma Green Belt, or another popular project management framework.

   Showcase your success cross-collaborating interdepartmentally

The director of customer service will need to collaborate internally with the sales, marketing, and finance teams to complete projects and meet goals. Therefore, it’s important to detail instances where you have successfully collaborated with other departments to execute a project or meet a new goal.

Skills you can include on your Director of Customer Service resume

Template 10 of 24: director of customer service resume example.

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Template 11 of 24: Retail Customer Service Rep Resume Example

This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills. While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.

Tips to help you write your Retail Customer Service Rep resume in 2024

   gain certification to give you an edge..

Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.

   Use your skills list to show task capabilities.

Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.

Skills you can include on your Retail Customer Service Rep resume

Template 12 of 24: call center customer service rep resume example.

In this position, you will be helping customers with any queries or problems they may have related to the company. The only difference between you and other customer service reps is you will be working over the phone and in a call center. To succeed you must have excellent communication and problem-solving skills. The ability to remain polite and helpful in stressful situations is also key. The big benefit to this position is you do not have to be in the same physical location as the store or company. Many call centers for American companies are located in other countries. Here is a recruiter-approved resume sample for this position.

Tips to help you write your Call Center Customer Service Rep resume in 2024

   list all languages that you speak..

Having an extra language when working in a call center position is highly beneficial and desired. So list all languages that you can communicate with over the phone. Make sure to include your level of proficiency for each.

   Include your customer satisfaction rates.

An easy way to make your resume shine is to include actual figures that show recruiters how successful you have been in previous positions. So include your customer satisfaction rate or rate of resolving customer problems.

Skills you can include on your Call Center Customer Service Rep resume

Template 13 of 24: customer service specialist resume example.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

Tips to help you write your Customer Service Specialist resume in 2024

   include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Skills you can include on your Customer Service Specialist resume

Template 14 of 24: customer service agent resume example.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

Tips to help you write your Customer Service Agent resume in 2024

   include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

Skills you can include on your Customer Service Agent resume

Template 15 of 24: customer service cashier resume example.

A customer service cashier is responsible for processing payments of customers when they want to buy a company’s products. Your tasks may include scanning goods, confirming prices, processing cash or card payments, keeping the cashier area organized, bagging or wrapping goods, etc. Like other customer service staff, you need to have excellent communication and a polite and helpful demeanor. In addition, you will need to be good with numbers and be experienced in using payment technology. Recruiters would prefer to see applicants with retail cashier experience.

Tips to help you write your Customer Service Cashier resume in 2024

   keep your cashier tools section updated..

Technology is always advancing. As new and more efficient cashier tools are developed, ensure you learn to use them and update your resume to include them.

   Highlight any financial experience.

A degree in accounting or a similar field is extremely useful for this position. Any financial certifications would equally be beneficial. So ensure you list any related certifications. If you have none, consider gaining some to stand out from the crowd.

Skills you can include on your Customer Service Cashier resume

Template 16 of 24: customer service associate resume example.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

Tips to help you write your Customer Service Associate resume in 2024

   list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Skills you can include on your Customer Service Associate resume

Template 17 of 24: customer service sales associate resume example.

This is an entry-level position where you will be tasked with assisting customers at any point of their sales journey while in your store. You may be responsible for greeting customers as they arrive, answering any questions about products, assisting them in finding the right products, facilitating the payment process, and even handling refunds if necessary. This position requires excellent interpersonal skills, communication skills, and self-motivation, among others. Take a look at this resume sample.

Tips to help you write your Customer Service Sales Associate resume in 2024

   ensure your tools reflect the entire sales cycle..

Show recruiters that you are experienced with all industry-standard sales tools from cashier tools to scanning tools, to relevant customer CRMs. Go an extra step and find out what tools the company of your choice uses and make sure to include those in your resume.

   Show your background in finance-related tasks.

Doing cashier tasks is a fundamental part of the job. Because of that, recruiters will want to see that you are good with money and accounting. If you have any qualifications or previous experience in those fields, be sure to include them.

Skills you can include on your Customer Service Sales Associate resume

Template 18 of 24: healthcare customer service rep resume example.

Professionals in this position will assist customers, where necessary, in a clinical setting. Your tasks may include handling patient intake, patients’ files, booking appointments, and any queries or concerns customers may have. Having an educational background in the medical field would be a huge plus, as would having experience working in the medical field. You also need to be someone who is experienced in handling sensitive information, and who has a friendly disposition.

Tips to help you write your Healthcare Customer Service Rep resume in 2024

   use healthcare keywords..

Show recruiters you are experienced in the field. and improve your chances of passing through any ATS resume filters by using healthcare keywords. Useful keywords may include HIPAA, insurance, healthcare, EPIC, etc.

   Get certified in the healthcare field.

Go the extra step to get certified in one or more of the core functions of your job. This applicant is a certified healthcare customer service representative and certified medical coder.

Skills you can include on your Healthcare Customer Service Rep resume

Template 19 of 24: remote customer service rep resume example.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

Tips to help you write your Remote Customer Service Rep resume in 2024

   include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Skills you can include on your Remote Customer Service Rep resume

Template 20 of 24: call center manager resume example.

As a Call Center Manager, your role is essentially the backbone of a company's customer service operations, and your resume needs to reflect that. You're managing a team of agents, providing training, facilitating communications, and ensuring a high level of customer service. The industry is becoming more digitally focused, utilizing real-time data and advanced software to manage customer interactions. Your resume should convey your technological aptitude, and your understanding of customer service trends. When writing your resume, consider the performance metrics and targets that call centers focus on. Businesses are increasingly valuing managers who can demonstrate their impact through tangible achievements and metrics. Optimization and efficiency are the name of the game, so evidence of your ability to improve these areas is key.

Tips to help you write your Call Center Manager resume in 2024

   show proficiency in modern call center software.

The call center industry is heavily reliant on technology, and companies often require managers to be proficient in specific software. On your resume, list the call center platforms you're familiar with. This could include CRM software, call routing technologies, or analytic tools.

   Quantify your achievements in team management and customer service

Call center managers are expected to lead their team to meet specific goals and targets. These could be related to customer satisfaction, call handling times, or team productivity. Where you can, incorporate quantifiable achievements on your resume. For example, "Improved average call handling time by 15%".

Skills you can include on your Call Center Manager resume

Template 21 of 24: call center representative resume example.

As a hiring manager, I've come across a good number of resumes for Call Center Representatives. What strikes me about this role is the level of multitasking and customer service skills required. You're dealing with customer inquiries, complaints, and sometimes even emergencies, all while navigating various systems to log calls and find information. Recently, there's been a trend towards remote roles, which means you'll likely need to demonstrate your ability to work independently and manage your time effectively. When writing your resume, it's key to showcase these abilities, along with any experience you have in handling difficult situations or complex systems in a high-pressure environment.

Tips to help you write your Call Center Representative resume in 2024

   show your interpersonal skills.

As a Call Center Representative, you're the first point of contact for customers. It's your job to make them feel heard and understood. So, on your resume, you should give examples of your ability to empathize with customers and communicate clearly.

   Prove your tech proficiency

Even though you're in a people-oriented role, tech plays a huge part in your day-to-day tasks. You'll need to log calls, find customer information and possibly troubleshoot technical issues. So make sure to list any relevant tech skills or software familiarity you have on your resume.

Skills you can include on your Call Center Representative resume

Template 22 of 24: call center supervisor resume example.

As a Call Center Supervisor, your role is infused with a mix of administrative, leadership, and customer service elements. Your resume should reflect these unique aspects. Specifically, it must demonstrate your skills in managing employees, ensuring high-performance levels, and handling customer escalations. Recently, companies are leaning towards supervisors with a strong grasp of digital platforms and analytics as call centers move towards omnichannel customer service. So, stay ahead by showcasing your digital skills and familiarity with various call center software. Moreover, hiring managers are now seeking candidates who can work remotely without compromising team productivity. In your resume, you may want to present any experiences where you've successfully managed remote teams or worked in virtual call centers, to cater to this growing trend.

Tips to help you write your Call Center Supervisor resume in 2024

   show your people management skills.

As a Call Center Supervisor, you're in charge of a team. So, it's crucial to show your ability to lead and manage people effectively. Mention any strategies you've used to boost team morale, decrease staff turnover, or increase agent productivity.

   Highlight your proficiency in Call Center software

Call center operations heavily rely on software. Your resume should demonstrate your proficiency in using call center software, be it CRM systems, auto-dialers or analytics programs. Any experience in implementing or refining these tools can be a significant asset.

Skills you can include on your Call Center Supervisor resume

Template 23 of 24: call center agent resume example.

As a Call Center Agent, you're at the heart of customer interaction. You're the voice and ears of the company, providing solutions and offering assistance. Crafting a resume for this role requires a knack for showcasing your communication skills and empathy. Also, as remote operations become more commonplace due to recent trends, it's equally important to highlight experience or comfort with digital tools and remote work environments. Secondly, call centers are evolving into contact centers, with omnichannel interactions (calls, online chats, emails, etc.) becoming the norm, so versatility is key. When writing your resume, it's crucial to show rather than tell. Don't just claim you're patient or agile — provide concrete examples of when you've used these skills. Remember, quality of customer service pulls more weight in call center roles than a high volume of calls handled.

Tips to help you write your Call Center Agent resume in 2024

   show proficiency in using digital tools.

When listing your skills, show you're no stranger to digital tools. Mention specific software or platforms you've used in past roles, especially remote communication and collaboration tools. This shows you're ready to handle remote and on-site work.

   Demonstrate versatility in customer interactions

Instead of focusing solely on call handling, showcase experiences with different forms of customer interactions. Have you handled customer queries through live chats or emails? Have you dealt with difficult customers? Provide examples. These instances show you're adaptable and ready for the modern contact center world.

Skills you can include on your Call Center Agent resume

Template 24 of 24: call center csr resume example.

Working as a Call Center Customer Service Representative (CSR) isn't just about answering calls. It's about problem-solving on the fly, maintaining a positive attitude, and communicating effectively. A call center CSR resume needs to reflect that, but also keep up with the industry's shift towards multichannel support - handling emails, social media, and live chats. When crafting your resume, understand that it's not just about listing your previous roles, but showcasing your ability to handle an ever-evolving, fast-paced, customer-focused role.

Tips to help you write your Call Center CSR resume in 2024

   demonstrate your multi-channel proficiency.

In this digital age, call centers aren't just about making and receiving calls. You need to showcase your ability to handle emails, social media, and live chats. Include any previous experience and skills you have in these areas.

   Show your problem-solving skills

As a CSR, you need to be able to think on your feet. Use your resume to tell stories about how you've solved customers' problems efficiently and effectively. Quantifiable achievements here can really make you stand out.

Skills you can include on your Call Center CSR resume

We spoke with hiring managers from top customer service companies like Zappos, American Express, and Nordstrom to bring you the most effective tips for your customer service resume. These tips will help you showcase your skills and experience in a way that stands out to potential employers.

   Highlight your communication skills

Strong communication skills are essential for customer service roles. Make sure to emphasize your ability to communicate effectively with customers, both verbally and in writing.

• Demonstrated excellent verbal and written communication skills, consistently receiving positive feedback from customers and supervisors
• Skilled in active listening, empathy, and conflict resolution to effectively address customer concerns and provide solutions

Avoid vague statements that don't provide specific examples of your communication abilities:

• Good communication skills
• Able to talk to customers

   Showcase your problem-solving abilities

Employers value customer service representatives who can think on their feet and find creative solutions to customer issues. Highlight specific examples of how you've successfully resolved customer problems in the past.

• Resolved a complex billing issue for a long-time customer, resulting in a renewed contract and increased customer loyalty
• Developed a streamlined process for handling product returns, reducing customer wait times by 30%

Don't simply state that you have problem-solving skills without providing evidence:

• Problem solver
• Able to handle customer complaints

   Include metrics to quantify your achievements

Use numbers and percentages to demonstrate the impact of your work. This helps employers understand the scope of your responsibilities and the value you brought to your previous roles.

• Maintained a 95% customer satisfaction rating based on post-call surveys
• Handled an average of 50 customer calls per day, consistently meeting or exceeding team targets

Avoid using vague or unquantifiable statements:

• Helped many customers
• Improved customer satisfaction

   Tailor your resume to the specific job

Customize your resume to match the requirements of each customer service position you apply for. Use the job description as a guide to highlight the most relevant skills and experiences.

Customer Service Representative with 5+ years of experience in fast-paced call center environments. Skilled in handling high volume of customer inquiries, resolving complex issues, and maintaining a positive attitude under pressure. Proficient in Zendesk and Salesforce CRM software.

Generic summaries that could apply to any customer service job are less effective:

Customer Service Representative with experience in handling customer calls and emails. Good communication skills and ability to work in a team.

   Emphasize your technical skills

Many customer service roles require proficiency in specific software or tools. Make sure to list any relevant technical skills you possess, such as:

• Proficient in Zendesk, Salesforce, and Microsoft Office Suite
• Experienced in using live chat and social media platforms to provide customer support

Don't include outdated or irrelevant technical skills:

• Proficient in Windows 95
• Familiar with fax machines

   Highlight your industry-specific knowledge

If you have experience or knowledge related to the industry you're applying to, make sure to emphasize this in your resume. This can help you stand out from other candidates.

• Extensive knowledge of telecommunications products and services, allowing for quick and accurate resolution of customer inquiries
• In-depth understanding of e-commerce best practices and trends, enabling proactive customer support and upselling opportunities

Avoid generic statements that don't demonstrate industry-specific expertise:

• Knowledge of products and services
• Familiar with industry trends

Many recruiters skim through your resume -- some might spend less than a minute reviewing your application. That’s why it’s so important to craft a resume that highlights your strengths well, and that helps you stand out as a strong candidate. How do you craft such a resume? Below, we’ve gathered the top tips for creating a customer service resume that will help your application shine:

  Tailor your customer service resume with industry-specific keywords

Customer service employees may work in a variety of different industries -- nearly every type of company needs to regularly interface with customers and support their needs. When applying to work on a customer service team, it’s important to tailor your resume to the specific industry that you are applying for -- whether that’s tech, consumer goods, ecommerce, or something else. For example, if the job that you’re applying for is a fast-paced tech startup, you might include such phrases as “driving conversion rates”, “eliminating customer friction points”, or “ensuring agile and scalable operations.” Every industry has their own special jargon. If you’re stuck or not sure what phrases to use, you can find these sorts of keywords by looking through multiple job listings for customer service roles at similar companies and note any words or phrases that seem to get repeated. Using these industry-specific keywords shows your hiring manager that you’ve done your homework and are serious about the role.

   Structure strong bullet points using Action Verb + Task + Metric

Staring at a blank line in your resume can be frustrating. We’ve provided a simple framework for you to follow as you craft your bullet points for your customer service resume. Hiring managers want to quickly see the impact of your contributions, and this formula will help you do exactly that, instead of filling your resume with fluff. Here’s what it looks like:

  Use your skills section wisely

Use your skill section to highlight your expertise in customer service. What skills should you emphasize? Customer service employees need to know how to de-escalate tense customer situations, improve operations and efficiencies, and organize your team and their workflow. You must be strong in the “3 Ps of Customer Service Management”: professional, patient, and “people-first” attitude.

Writing Your Customer Service Resume: Section By Section

  header, 1. put your name on the first line.

Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.

Here's an example of how to format your name in your header:

Avoid adding labels or titles next to your name that could distract from it, like this:

• Name: John Doe
• Customer Service Representative John Doe

2. Include essential contact details

After your name, list your key contact details so hiring managers can easily get in touch with you. Essential details to include are:

• Phone number
• Professional email address
• Location (City, State)

You can list these details on one line, separated by dividers. For example:

John Doe 555-123-4567 | [email protected] | New York, NY

Avoid providing too many details that clutter your header and distract from the essentials. For instance, there's no need to include:

• Multiple phone numbers
• Full mailing address with zip code
• Unprofessional email handles (e.g. [email protected] )

3. Showcase your customer service job title

If you have room in your header, consider adding your current or most recent job title related to customer service. This helps quickly convey your professional identity to hiring managers.

For example:

• John Doe, Customer Success Manager
• John Doe Customer Support Specialist

However, avoid listing multiple job titles or stuffing your header with keywords, as that can appear cluttered and spammy. Stick to one clear job title most relevant to the position you're applying for.

  Summary

A resume summary is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, usually 3-5 sentences long, that highlights your most relevant skills, experiences, and achievements. While a summary is not required, it can be a valuable addition to your resume if you're changing careers, have a lot of experience, or want to provide additional context that's not already in your resume.

However, you should never use an objective statement instead of a summary. Objective statements are outdated and focus on what you want from an employer, rather than what you can offer them. A well-written summary, on the other hand, can grab the attention of a hiring manager and convince them to keep reading your resume.

To learn how to write an effective resume summary for your Customer Service resume, or figure out if you need one, please read Customer Service Resume Summary Examples , or Customer Service Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary for a customer service position, it's essential to highlight your relevant skills and experiences. Focus on customer service-specific skills such as communication, problem-solving, and conflict resolution. Mention any experience you have working with customers, whether it's in a retail setting, call center, or other customer-facing role.

For example, instead of a generic summary like this:

Experienced professional with a proven track record of success. Strong communication and organizational skills. Seeking a challenging position with opportunities for growth.

Try a tailored summary like this:

Customer service professional with 5+ years of experience in retail and call center environments. Skilled in resolving complex customer issues, improving customer satisfaction rates, and training new team members. Seeking to leverage my communication and problem-solving skills in a customer service manager role.

2. Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements in your summary. This helps provide concrete evidence of your skills and experience, and makes your summary more impactful. For example:

• Resolved an average of 50+ customer inquiries per day while maintaining a 95% customer satisfaction rate
• Improved first call resolution rate by 15% through effective troubleshooting and communication
• Trained and mentored 10+ new customer service representatives

Avoid using vague or subjective phrases like "excellent customer service skills" or "strong communicator." Instead, let your quantified achievements speak for themselves.

  Experience

Your work experience section is the most important part of your customer service resume. It's where you'll showcase your relevant experience, key accomplishments, and the value you'll bring to the role.

Let's break down the essential components of a strong work experience section for customer service professionals:

1. Highlight your customer service skills

Throughout your work experience, emphasize the customer service skills you've developed and utilized, such as:

• Active listening
• Problem-solving
• Communication

Demonstrated active listening and empathy to fully understand customer needs, resulting in a 95% customer satisfaction rating.

Avoid simply listing responsibilities without highlighting the skills behind them. Instead of:

• Answered customer questions
• Utilized strong communication skills to clearly and patiently answer customer inquiries, leading to a 10% reduction in escalated issues.

Use our Targeted Resume tool to ensure you're highlighting the right customer service skills for each job you apply to.

2. Quantify your impact with metrics

Whenever possible, use hard numbers to demonstrate the impact of your work. Metrics help employers understand the scope of your experience and the value you've provided. Consider including:

• Customer satisfaction scores
• Average call handling time
• Number of customers assisted daily
• Percentage of issues resolved independently

Maintained a 98% customer satisfaction rating while handling an average of 50+ calls per day and resolving 90% of issues without escalation.

If you don't have access to exact metrics, estimates are better than no numbers at all. For example:

• Assisted an estimated 200+ customers per week via phone, email, and live chat.

When describing your achievements, start with the result or impact, then explain how you achieved it. This format makes your accomplishments stand out more.

3. Showcase your career progression

Highlight any promotions, increased responsibilities, or special projects you've taken on. This demonstrates your ability to grow and take on new challenges. For example:

Promoted to Senior Customer Service Representative after one year, taking on additional responsibilities such as training new hires and handling escalated customer issues.

If you don't have a formal promotion, you can still showcase growth:

• Selected to mentor new team members based on strong performance and leadership skills.
• Collaborated with cross-functional teams on a special project to improve the customer onboarding process, resulting in a 15% increase in customer retention.

Use our Score My Resume tool to get instant feedback on your resume's ability to showcase career progression and other key factors employers look for.

4. Tailor your experience to the job

While it's essential to showcase your overall customer service experience, it's even more impactful to highlight experience that's directly relevant to the specific role you're applying for. Review the job description and consider:

• Which of your experiences are most similar to the responsibilities of this role?
• Have you worked in a similar industry or with a similar product/service?
• Do you have experience with any tools or technologies mentioned in the job description?

For example, if the job emphasizes experience with a specific CRM system, you might say:

• Utilized Zendesk CRM to efficiently manage and track customer interactions, ensuring timely and personalized support.

Avoid focusing on experience that isn't relevant to the role. Instead, prioritize the experiences that best match what the employer is looking for.

If you're having trouble identifying which experiences to highlight, try copying and pasting the job description into a word cloud generator. The most frequently used words will likely be the most important to the employer.

  Education

The education section of your customer service resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the job you're applying for and showcase the skills and knowledge that make you a strong candidate.

1. Put education at the top if you're a recent grad

If you've recently graduated or have limited work experience, place your education section at the top of your resume. This will draw attention to your academic achievements and relevant coursework.

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2022 Relevant Coursework: Customer Service Strategies, Business Communication, Conflict Resolution

2. List relevant coursework and projects

If you're a recent graduate or have completed courses directly related to customer service, consider listing them under your degree. This can demonstrate your knowledge and skills to potential employers.

Examples of relevant coursework and projects:

• Customer Service Strategies
• Business Communication
• Conflict Resolution
• Capstone Project: Developed and implemented a customer satisfaction survey for a local business

3. Keep it brief for senior-level positions

If you have extensive work experience in customer service, your education section should be brief. Include your degree, university, and graduation year (optional).

Here's an example of what to avoid:

Master of Business Administration University of Texas at Austin Graduated: May 1998 Relevant Coursework: Marketing, Finance, Organizational Behavior GPA: 3.8

Instead, keep it concise:

Master of Business Administration, University of Texas at Austin

Action Verbs For Customer Service Resumes

Use this list of common customer service action verbs to effectively describe your achievements throughout your work experience. Your customer service resume should emphasize the impact of your accomplishments and contributions with strong action verbs. Try to be creative and use a new action verb for each bullet point. To pack an even more powerful punch, combine your verb with quantifiable results to show tangible proof of your work.

• Communicated
• Interviewed
• Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Customer Service Resumes

Skills for customer service resumes.

When you find the Customer Service positions that you want to apply for, always make sure to read the job description carefully from beginning to end. Hiring managers are often overwhelmed with hundreds of applications, and want to ensure that the candidates they select are serious about the position. Instead of simply dropping a generalist resume, make sure to do your due diligence -- and show that you’ve done it! How can you show that you’re done your homework on the role? Go through the job description -- you can even copy and paste it into another document and highlight the specific skills they mention. Then, make sure to include those in your work experience and note them in your resume’s Skills section. You should also try to tailor your bullet points in your Work Experience section to cater to those skill sets where you can (e.g. Enhanced customer satisfaction by 80% using [Skill name]) Generally, hiring managers who are looking to fill customer service roles are on the hunt for candidates who demonstrate excellent communication skills, a demonstrated track record of ensuring customer satisfaction, and -- if you’re applying for a role that leads a team -- strong leadership abilities such as strategy development and decision-making.

• Customer Support
• Technical Support
• Troubleshooting
• Salesforce.com
• Contact Centers
• Customer Experience
• Customer Service
• Account Management
• Customer Relationship Management (CRM)
• Social Media
• SME management
• Microsoft Access
• Telecommunications

How To Write Your Skills Section On a Customer Service Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Customer Service Resumes

This word cloud highlights the important keywords that appear on Customer Service job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Resume bullet points from customer service resumes.

You should use bullet points to describe your achievements in your Customer Service resume. Here are sample bullet points to help you get started:

Identified steps to decrease rates of returns and frauds, resulting in $75k in cost savings.

Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 8 months.

Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45% .

Collaborated with 10 department managers and peers to develop and implement policies and procedures that increased internal efficiency by 20%.

Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 3 new customers.

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Other Administrative Resumes

Cloud developer.

Relationship Manager

Service Technician

Customer Service Resume Guide

• Virtual Assistant Resume Guide
• Administrative Assistant Resume Guide
• Executive Assistant Resume Guide
• Office Manager Resume Guide
• Research Assistant Resume Guide
• Customer Success Resume Guide
• Back Office Resume Guide
• Inventory Manager Resume Guide
• Desktop Support Resume Guide
• Loan Processor Resume Guide
• Warehouse Manager Resume Guide
• Fundraising Resume Guide
• Service Desk Resume Guide
• Help Desk Resume Guide
• Administrative Coordinator Resume Guide
• Administration Resume Guide
• Scheduling Resume Guide
• Gig Economy Resume Guide
• Project Administrator Resume Guide
• Facilities Resume Guide
• Revenue Cycle Resume Guide
• Customer Service Representative Resume Example
• Customer Service Manager Resume Example
• Customer Service Supervisor Resume Example
• Entry Level Customer Service Representative Resume Example
• Director of Customer Service Resume Example
• Retail Customer Service Rep Resume Example
• Call Center Customer Service Rep Resume Example
• Customer Service Specialist Resume Example
• Customer Service Agent Resume Example
• Customer Service Cashier Resume Example
• Customer Service Associate Resume Example
• Customer Service Sales Associate Resume Example
• Healthcare Customer Service Rep Resume Example
• Remote Customer Service Rep Resume Example
• Call Center Manager Resume Example
• Call Center Representative Resume Example
• Call Center Supervisor Resume Example
• Call Center Agent Resume Example
• Call Center CSR Resume Example
• Tips for Customer Service Resumes
• Skills and Keywords to Add
• Sample Bullet Points from Top Resumes
• All Resume Examples
• Customer Service CV Examples
• Customer Service Cover Letter
• Customer Service Interview Guide
• Explore Alternative and Similar Careers

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Customer Service Skills for a Resume [W/ Full List & Examples]

Customer service skills are vital if you want to get hired for any customer-facing position. 

That’s because customer service skills can help you resolve customer complaints, improve customer satisfaction, and even drive new sales.

Want to learn which customer service skills are a must-have on your resume in 2024? You’ve come to the right place!

In this article, we’re going to cover everything you need to know about customer service skills, including: 

• What Are Customer Service Skills
• 20 Essential Customer Service Skills For Your Resume

3 Steps to Add Customer Service Skills to Your Resume

• How to Improve Your Customer Service Skills

Let's dive in! 

What Are Customer Service Skills?

Customer service refers to the relationship between a business and its customers. The better this relationship, the more successful a business can be. 

Customer service skills are a set of soft skills that allow you to provide the best customer experience possible. They involve being able to:

• Communicate effectively
• Solve problems promptly
• Demonstrate patience
• Create genuine connections

Customer service skills are essential for any customer-facing role out there, including customer support representatives , salespeople, cashiers , and the sorts. 

But what is it, exactly, that makes customer service skills so valuable? Let us give you the data-backed answer. 

Why Are Customer Service Skills Important 

If you’re someone who’s looking for a job in customer-facing roles, you probably already know that having strong customer service skills can significantly improve your employability. 

Finding employees who can resolve customers’ complaints and make them feel heard, understood, and appreciated is of the highest importance for potential employers.  

Here are all the benefits that employees with strong customer service skills can bring to a company: 

• Improved customer experience. The better customer service you can provide, the more satisfied will your customers be. And, according to this HubSpot study, 68% of consumers say they are willing to pay more for products and services from a brand known to offer good customer service experiences.
• Increased profits. Happy customers are more likely to spend money on a product or service. A study by Bain found that companies that excel at customer experience grow revenues 4%-8% above their market .
• Higher customer retention. According to Invesp, investing in new clients is 5 to 25 times more expensive than retaining existing ones. Considering that 80% of consumers said they’d do business with a competitor after a bad customer service experience, customer service is essential in retaining customers.
• Established brand loyalty. According to the study by Zendesk, nearly three out of five consumers report that good customer service is vital for them to feel loyalty toward a brand.
• More referrals. Your customers are bound to talk about their customer experience - especially if it’s really good or really bad. According to Esteban Kolsky, Chief Evangelist for customer experience at SAP, after a positive customer experience, 72% of customers will share their opinion of your brand with at least six people.

20 Customer Service Skills to List on Your Resume 

As we already mentioned, customer service doesn't consist of a single skill, but of a set of skills. 

As such, the customer service skills you should list on your resume greatly depend on the specifics of the position you're applying for. 

That said, there are some customer service skills that are in demand for the majority of customer-facing roles out there, such as communication and active listening.  

Here is a list of the most in-demand customer service skills for your resume in 2024: 

• Active listening
• Adaptability
• Attention to detail
• Bilingual customer support
• Building customer royalty
• Communication
• Complain resolution
• Organizational skills
• Decision making
• Interpersonal skills
• Persuasion skills
• Problem-solving skills
• Product knowledge
• Time management
• Upselling/Cross-selling
• Service-based selling
• Computer skills

Now that you know what the most important customer service skills are, it’s time to list them on your resume.

Below, we’ll teach you which resume sections are best for listing your customer service skills, as well as teach you how to do it in the most compelling way possible.

Let’s get started!

#1. Mention Your Customer Service Skills on Your Resume Summary 

The first place where you can (and should) mention your customer service skills is the resume summary . 

In a nutshell, the resume summary is a short, three or four-sentence paragraph that describes you as a candidate. Typically, it mentions: 

• Your professional title and years of experience
• Your top skills
• Your most notable achievements

Done right, the resume summary will show the hiring manager you’re a qualified candidate from the get-go and get them to go through your resume in more detail. 

As such, for roles where customer service skills are practically essential, it’s very important to higlight that you possess such skills in your resume summary.

Here’s an example of customer service skills listed in a resume summary:

• Attentative and communicative customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights include receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my problem-solving and interpersonal skills can be leveraged to achieve and maintain the highest level of customer service.

#2. List the Right Customer Service Skills 

The most obvious place to list your customer service skills is on your resume’s Skills section. 

The key here, though, is to list skills that are relevant for the role you’re applying for.

We already mentioned how different roles may require different customer service skills. A customer support agent, for example, requires comunication skills and active listening.

Whereas a sales represenative, on the other hand, requires persuasion and upselling skills.

What we’re getting at here is that you shouldn’t just randomly list all the customer services skills we covered in this article - you should pick out the ones that are most relevant for your role.

Here are our top tips on how to list the most relevant customer service skills for your position:

• Check the job description. Most jobs tell you exactly which skills they’re looking for in candidates, all you’ve got to do is check the job description. As a customer service representative, for example, it’ll typically tell you that you need active listening skills, multi-tasking skills, communication skills, knowledge of CRM systems, etc. 
• Identify the skills you possess. Single out the skills that you actually possess instead of adding every single skill mentioned in the job description. 
• Add them under Soft/Hard Skills. Add skills like time management, communication, etc., under Soft Skills and technical know-how like computer skills or product knowledge under Hard Skills. 

#3. Prove Your Customer Service Skills In Your Work Experience Section 

Last but definitely not least, you should use your work experience section to prove to the hiring manager that you possess the customer service skills you mentioned in your resume summary and under your soft skills.

After all, anyone can claim they have customer service skills. It's backing up your claims with facts that can make all the difference. 

Done right, your work experience will leave no doubt in the hiring manager’s mind that they should call you back for a job interview .

Here's exactly how you should build your work experience section so that it highlights your customer service skills: 

• Tailor your work experience to the job description. Don’t use one generic resume to apply to dozens of openings. Each position has its own specific requirements and your resume sections should be tailored to show the hiring manager that you can meet them. If you’re applying for a cashier position, for example, the hiring manager will want to know about your experience as a restaurant server, but not about the time your mowed lawns as a teenager . The first experience highlights yoru customer service skills, while the second does not.
• Focus on your achievements instead of your responsibilities. The hiring manager most knows exactly what your responsibilities were in previous jobs. What they want to know is how you made a positive impact with your achievements. As such, focus on highlighting how you made an impact on your work experience section instead of simply listing what your basic responsibilities were. 
• Make your achievements quantifiable. Speaking of achievements, supporting them with data-backed evidence is what really makes a difference. After all “helped company increase customer retention by 14% by providing customers with a personalized experience” sounds much better than “helped with customer retention.”
• Use action verbs and power words . There are hundreds of words and verbs you can use instead of “helped” or “served.” The more descriptive you are of your achievements, the more impressive you can make them sound. 

Here’s an example of a work experience section that highlights the candidate’s customer service skills perfectly: 

Customer Service Representative 

YXZ Convenience Store

03/2018 - 04/2022

• Achieved the highest up-sell rates in both 2019 (2.6%) and 2021 (3%).
• Worked at the customer information desk for 10+ hour shifts.
• Welcomed and provided personalized customer service to 1000+ customers during the store opening event.

7 Ways to Provide Excellent Customer Service 

Customer service skills don't come naturally to everyone. 

Some people are much better at making customers feel heard and appreciated, while others may struggle to form that connection that makes all the difference when it comes to providing good customer service. 

Well, if the first case applies to you, don't worry. 

Below, we cover seven ways to provide excellent customer service (that can be practiced and learned):

#1. Stay positive

Developing a positive mindset and attitude is an essential part of improving your customer service skills.

Think about your own customer experiences. You’re probably not too happy when, say, you sit at a restaurant and the server taking your order looks miserable, right? Or when you call customer support to resolve an issue and they’re less than willing to help. 

So, whether you’re communicating by phone, face-to-face, or via e-mail, try to stay as positive as possible (even in the face of difficult issues or customers).

#2. Don’t say no

Even if the answer to a customer complaint or issue is “no, it can't be done” or “no, I can’t help you with this,” you should always refrain from phrasing it this way. 

When customers hear the word “no,” they’re more likely to associate it with “this customer service worker doesn’t want to help me” rather than with “this is beyond this employee’s control.” 

So, whenever it’s possible, go out of your way to solve a customer’s issue or help them. And, if doing something to help them really is out of your control, use positive language to tell them, avoid the word “no,” and try to offer them alternative solutions/options that could satisfy them. 

That way, they’ll see that you’re trying hard, despite the fact that you might be unable to solve their problem.

#3. Practice active listening

Active listening is the process of mindfully listening to a speaker, providing feedback, and being observant of non-verbal cues to ensure effective communication. 

Considering that 40% of our daily communication consists of listening , making sure you’re listening effectively to what your customers have to say is an essential part of providing excellent customer service. 

Some ways to do that include: 

• Paying attention and not getting distracted. Try to stay away from your phone and avoid multitasking when you’re interacting with customers. 
• Asking open-ended questions. Open-ended questions require more than a simple “yes” or “no” answer. You can ask such questions to get your customers to describe their needs or problems more comprehensively. 
• Asking probing questions . Similar to open-ended questions, probing questions aim to get a 360-degree view of a topic. Not to mention, they don’t just help you understand better, but also help the speaker to think more comprehensively about what they’re saying.
• Being more attuned to the speaker’s feelings. Customers don’t appreciate feeling like they’re talking to a robot. Asking them about their day and being sympathetic towards their feelings (be they frustration, anger, or annoyance), is a great way to make them feel heard. 

#4. Know your customers

The better you know your customers, the more you can understand their needs and expectations. 

In turn, you can find more creative ways to meet said expectations and improve your customer service. 

Here are some ways you can better understand customer needs: 

• Ask yourself/the team questions such as “who are our main customers?” “what market are they from?” “how does our product/service meet their needs or expectations?” and “what could we do to further help them?”
• Step into your customers’ shoes by considering your own challenges and needs as a customer or what would make your life easier while using the company’s product or service. 
• Encourage customers to give detailed feedback.
• Analyze customer feedback by identifying trends and gaps in your service. Share any results with your team or your colleagues. 

#5. Know the product/service

The better you know the company’s product or services, the more qualitative the customer service you can provide. 

As a salesperson , for example, you’ll be able to sell a product or service better. As a customer support representative, on the other hand, you’ll be able to solve customers' problems more effectively. 

On the same note, knowing a company’s products or services can come in particularly handy when you’re interviewing for a job too. The hiring manager is bound to be impressed with your dedication and effort to learn all about the company before you’re even hired.

Some places where you can easily acquire knowledge of a company’s product or services are:

• Company’s website
• Company’s handbooks 
• Online forums 
• Customer feedback 
• Your own experience with the product 

#6. Be empathetic

We cannot stress enough how important it is to connect with your customers more than just on a professional level. 

Actually connecting with the customer on a personal level and showing real empathy for their issues can really make a world of a difference when it comes to customer experience.

In the first case, if you can’t resolve a customer complaint or help with a specific issue, the customer will be much more likely to feel disappointed with you and the company in general. 

In the second, however, they might cut you some slack and still think “well, at least they listened and genuinely tried to help.”

This can be the difference between losing customers and retaining them and it’s definitely an important part of providing amazing customer service. 

#7. Personalize your customer service

Personalizing your customer service is what can make customers feel special, and who doesn’t like to feel special, right? 

Here’s how you can provide personalized customer service that’s guaranteed to improve your customer service skills: 

• Greet your customers by name and make them feel welcome.
• Contextualize your customer service depending on the customer’s lifestyle and personality.
• Don’t get distracted by anything else when you’re interacting with a customer. Make sure that the customer feels like they’re your center of attention.
• Go out of your way to find the best possible solution/option for the customer, and make sure that the customer knows how much effort you’re putting into helping them.

3 Customer Service Representative Resume Examples 

Below, we’ll show you three examples of how you should list customer service skills for different roles. 

We hope these resumes, created with our tried-and-tested resume templates , inspire you to go after the customer-facing role of your dreams:

#1. Customer Service Representative Resume Example 

#2. Cashier Resume Example 

#3. Sales Executive Resume Example 

Key Takeaways 

And that’s a wrap. By now, you should know everything there is to know about customer service skills and how to highlight them on your resume. 

Before you start putting our tips into practice, let’s go over the main topics we covered in this article: 

• Customer service skills are a set of soft skills that allow you to provide the best customer experience possible.
• Companies are always looking for candidates with strong customer service skills because they can provide the best possible customer experience and, in turn, help them increase their profits, retain customers, improve their brand loyalty, and get more referrals. 
• Some in-demand customer service skills include active listening, interpersonal skills, communication, complaint resolution, empathy, and positivity. 
• To best highlight your customer service skills, list them in your resume summary, work experience, and skills sections. 

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• Career Blog

The Ultimate Guide to Creating a Customer Service Resume

Customer service, in its simplest definition, is the act of providing assistance and support to customers before, during, and after their purchase or experience with a product or service. It encompasses activities such as answering inquiries, addressing concerns, solving problems, and ensuring customer satisfaction.

As a critical component of any business, customer service plays a vital role in maintaining customer loyalty, generating repeat business, and fostering positive brand reputation. With the importance placed on customer service, it is no surprise that hiring managers and recruiters are looking for candidates who possess exceptional customer service skills.

This is where creating a well-crafted customer service resume comes in handy. A customer service resume highlights the candidate’s relevant skills and experiences and showcases their capacity to handle customer inquiries and concerns efficiently. It serves as an opportunity to showcase one’s ability to communicate effectively and provide excellent customer service.

A customer service resume can help a job seeker stand out from the competition and increase their chances of getting hired in a customer service-focused role. It is a tool that can make a big difference in the job search process.

Understanding the importance of customer service and having a strong customer service resume can make a significant impact on a job seeker’s career prospects. In this guide, we will explore the key elements of creating an exceptional customer service resume that will help you land your dream job.

Identifying the Key Components of a Customer Service Resume

When it comes to creating a customer service resume, there are a few key components that should feature prominently. These components include:

A. Contact Information and Objective Statement

First, you should include your contact information, which should be placed at the top of the page. This should include your name, address, phone number, and email address.

Next, you should include an objective statement. This statement should be brief and should explain your career goals and what you want to accomplish in a customer service role. It’s important to tailor this statement for each job you apply for to make sure it aligns with the job requirements and shows the employer that you are a good fit for the position.

B. Professional Experience and Accomplishments

Your professional experience is likely the most important component of your customer service resume. This section should include your previous job roles, the name of the company you worked for, your job title, the dates you worked there, and your key responsibilities.

However, simply listing your responsibilities is not enough. You should also provide concrete examples of accomplishments or successes you achieved in each role. For example, if you were able to help reduce customer complaints by 25% in your previous job, make sure to highlight that achievement.

C. Education and Training

Your education and training are also important components of your customer service resume. This section should include relevant degrees, certifications, or training programs you have completed. If you did not attend college, focus on any relevant training or certifications you’ve received in the customer service industry.

D. Skills and Abilities

Finally, you should include a section that lists your skills and abilities. Make sure to focus on skills that are specifically relevant to the customer service industry, such as communication, problem-solving, and conflict resolution. You can also include technical skills, such as proficiency in relevant software programs.

When creating a customer service resume, make sure to highlight your contact information and objective statement, professional experiences and accomplishments, education and training, and skills and abilities. By including these key components, you’ll increase your chances of landing the customer service job you want.

Recognizing the Different Resume Formats and Choosing the Right One

When it comes to crafting a customer service resume, choosing the right format can make a huge impact on how well it showcases your skills and experience. There are three main formats to consider:

A. Chronological Resume

A chronological resume is the most traditional format, listing your work experience in reverse chronological order. This format is ideal for individuals with a consistent, upward career trajectory in the customer service industry.

If you have gaps in employment or have changed jobs frequently, a chronological resume may not be the best fit for you. However, if you have a strong work history in customer service, this format can effectively highlight your experience and show progression of skills and responsibilities over time.

B. Functional Resume

A functional resume, on the other hand, focuses more on skills and abilities than specific job titles or companies. This format is ideal for job seekers who have transferable skills from various industries or are just starting out in the customer service field.

Rather than listing your work history in chronological order, a functional resume will highlight key skills and accomplishments followed by a brief description of relevant work experience. This format can work well for job seekers with non-linear career paths or those looking to transition into customer service from another field.

C. Combination Resume

A combination resume, as the name suggests, combines elements of both chronological and functional formats. This approach is ideal for individuals with a range of experience, including both specific job titles and transferable skills.

This format typically starts with a skills summary or objective statement followed by a chronological list of work experience. The skills section highlights what you can bring to the table while the work history shows the progression and application of those skills. This approach works well for those with more complex job histories or diverse skill sets.

Ultimately, the format you choose should be based on your specific experience, job history, and career goals. By carefully considering these factors, you can select a format that effectively showcases your skills as a customer service professional and helps you stand out to potential employers.

Crafting a Winning Objective Statement

When it comes to crafting a winning customer service resume, the objective statement is your first opportunity to make a great impression. This section is critical in showcasing your skills and outlining what you can contribute to the employer. In this section, we will dive deeper into the purpose of the objective statement and provide tips for creating an attention-grabbing statement that makes you stand out from the crowd.

A. Understanding the Purpose of the Objective Statement

At its core, the objective statement is a brief summary of your career goals and how they align with the job you are applying for. This statement should be customized for each job application and should outline your accomplishments, skills, and experience. The objective statement is typically the first piece of information an employer sees when they review your resume, so it’s crucial to make sure it’s well-written and engaging.

The primary purpose of the objective statement is to capture the employer’s attention and convince them that you are the best candidate for the job. To achieve this, your objective statement should be tailored to the specific company and job you’re applying for. Your objective statement should demonstrate that you understand the company’s needs and that you have the skills and qualifications to meet those needs.

B. Tips for Creating an Attention-Grabbing Objective

To craft a winning objective statement, follow these tips:

Be concise: An objective statement should be no longer than two to three sentences long. Be clear and concise with your wording to make sure your message is easy to understand.

Tailor your objective statement: Customize your statement for each job you apply for. Research the company and the job description to learn what skills and experience are required. Use this information to articulate how your skills and experience align with the job’s requirements.

Focus on the employer’s needs: Rather than focusing on your own goals, focus on how you can help the employer meet their goals. Highlight your skills and experience that align with the employer’s needs.

Demonstrate your value: Use your statement to showcase your accomplishments and how you’ve added value to your past roles. Use specific examples of how you’ve helped previous employers to succeed.

Be positive and enthusiastic: Use positive, enthusiastic language that shows your passion for the job and the company. Convey your excitement about the opportunity and your enthusiasm for the work.

By following these tips, you can create a winning objective statement that grabs the employer’s attention and makes them eager to learn more about you. Remember that your objective statement is your first chance to make a great impression, so be sure to make it count.

Highlighting Key Skills and Abilities

When it comes to creating a customer service resume, highlighting your key skills and abilities is crucial. Here are some tips for identifying relevant customer service skills and describing your strengths:

A. Identifying Relevant Customer Service Skills

Before you start writing your resume, take some time to think about the specific customer service skills and qualities that are relevant to the job you are applying for. Some examples of relevant customer service skills include:

• Excellent communication skills
• Active listening
• Patience and empathy
• Problem-solving ability
• Conflict resolution
• Time management
• Attention to detail
• Multitasking
• Technical proficiency
• Salesmanship

Once you have identified the skills that are most important for the job, you can tailor your resume to emphasize these specific qualities.

B. Describing Your Strengths

When describing your strengths on your resume, it’s important to be specific and provide examples of how you have demonstrated these skills in past roles. Some tips for describing your strengths include:

• Use specific, measurable examples whenever possible. For example, instead of saying “I am a good communicator,” you could say “I successfully resolved a high volume of customer complaints each month, maintaining a customer satisfaction score of 90% or higher.”
• Focus on skills that are relevant to the job. If you’re applying for a customer service role at a retail store, for example, you might emphasize your sales skills and ability to upsell products.
• Be honest and authentic. Don’t make up strengths that you don’t actually possess, as this will quickly become apparent during the interview process.

C. Examples of How to Showcase Your Skills

Here are some examples of how you can showcase your customer service skills on your resume:

• Use bullet points to highlight specific achievements in past customer service roles. For example, “Resolved an average of 50 customer complaints per week, resulting in a 95% satisfaction rate.”
• Include a “Skills” section on your resume that lists relevant customer service skills such as communication, problem-solving, and conflict resolution. You can also use bullet points to provide specific examples of how you have demonstrated each skill.
• Use action words such as “resolved,” “assisted,” and “communicated” to describe your past customer service experience. This will help to emphasize your active role in providing excellent service to customers.

Showcasing your customer service skills and abilities is essential to creating a strong resume that will catch the attention of potential employers. Use specific examples and tailor your resume to the job you are applying for, and you’ll be well on your way to landing your dream customer service role.

Highlighting Professional Experience and Accomplishments

In this section of The Ultimate Guide to Creating a Customer Service Resume, we will discuss three key topics related to highlighting professional experience and accomplishments:

A. Tips for Listing Relevant Work Experience

When listing your work experience on a resume, it is important to focus on the most relevant jobs and skills that align with the specific customer service role you are applying for. Here are some tips to help you effectively highlight your relevant work experience:

• Start with your most recent job and work backwards chronologically
• Emphasize your customer service skills and experience by including specific examples
• Use action verbs to convey your achievements and responsibilities
• Tailor your language to match the language used in the job description

B. Listing Accomplishments

Listing your accomplishments is a key way to demonstrate to potential employers what you can bring to the table. When listing accomplishments, it is important to focus on results and the impact you had on the customer, the company, or both. Here are some tips for effectively listing your accomplishments:

• Focus on the most significant achievements or projects you have worked on
• Use specific numbers or data to show the impact of your work
• Highlight any awards or recognition you have received for your work

C. How to Quantify Your Accomplishments

Quantifying your accomplishments is an effective way to convey the impact of your work to potential employers. Here are some tips for quantifying your accomplishments:

• Use numbers or data to show the impact of your work
• Use percentages or dollar amounts to quantify the impact of your work on the company or customers
• Highlight any achievements that resulted in cost savings, revenue growth, or improved customer satisfaction
• Be specific and use concrete examples to illustrate your accomplishments

By effectively highlighting your relevant work experience and accomplishments, you can create a customer service resume that stands out from the competition and demonstrates your value to potential employers.

Showcasing Your Education and Training

When creating a customer service resume, showcasing your education and training is essential. This section can help employers understand your qualifications for the position and how they can benefit from your expertise.

A. Relevant Education for a Customer Service Resume

When listing your education on a customer service resume, it’s important to focus on the relevant degrees or certifications that demonstrate your expertise in the field. If you have a degree in business, communications, or marketing, make sure to include it in your resume. Additionally, any relevant certifications, such as a customer service certification, would be beneficial to showcase your dedication to the field.

B. Alternative Ways to Showcase Education and Training

If you don’t have a formal education in customer service, don’t worry. There are still ways to showcase your knowledge and skills in the field. These can include:

• Mentioning any on-the-job training or coaching you’ve received on effective customer support techniques
• Including any professional development courses or workshops you’ve attended that relate to customer service
• Describing any relevant volunteer or non-profit work, such as working in a customer support role for a local community center or charity

C. Example of How to List Education and Training

When listing your education and training on your customer service resume, make sure to follow a clear and organized format. Here’s an example of how you can list your education and training:

• Bachelor of Business Administration, XYZ University (Graduation Date: May 2019)
• Customer Service Certification, ABC Institute (Certification Date: August 2018)
• Completed intensive customer service training program at XYZ Company (September 2019)
• Attended customer service workshop on effective conflict resolution (November 2018)

By showcasing your education and training in a clear and concise manner, you can help employers understand how you can add value to their team and provide exceptional customer service.

Highlighting your education and training on your customer service resume can demonstrate your dedication to the field and help distinguish you from other applicants.

Tailoring Your Resume to the Job Description

When applying for a job in customer service, it’s important to tailor your resume to the specific job description. By doing so, you increase your chance of being noticed by the hiring manager and getting invited for an interview. Here are the steps you can take to tailor your resume:

A. Identifying Key Requirements

The first step is to carefully read the job description and identify the key requirements of the job. These could include:

Skills: What specific skills are required, such as communication, problem-solving, or technical skills?

Experience: What level of experience is required, and what type of experience is preferred, such as experience in a specific industry or working with a certain type of customer?

Education: What education or certifications are required or preferred, such as a degree in a related field or a customer service certification?

Personal qualities: What personal qualities are required or preferred, such as a positive attitude, good time management skills, or the ability to work under pressure?

By understanding these key requirements, you can better show in your resume how you meet them.

B. Matching Requirements with Your Skills and Experience

Next, review your own skills, experience, education, and personal qualities to see how they match the key requirements identified in the job description. Look for specific examples of how you have demonstrated these skills or qualities in your previous work experience or education.

For example, if the job description requires excellent communication skills, you could highlight a previous role where you resolved customer complaints through effective communication. If the job description requires experience working in a fast-paced environment, you could highlight a previous position where you successfully managed a high volume of customer inquiries.

C. Examples of How to Tailor Your Resume

Here are some specific examples of how to tailor your resume based on the key requirements:

Use the same keywords as in the job description: Incorporate the keywords that appear in the job listing into your resume, such as specific skills, technologies, or industry terminology.

Highlight relevant experience first: Order your work experience section so that the most relevant experience appears first, based on the key requirements of the job.

Customize your objective statement: If you include an objective statement at the beginning of your resume, make sure it’s tailored to the specific job you’re applying for.

Emphasize relevant achievements and accomplishments: Use bullet points to highlight specific achievements that demonstrate how you meet the key requirements of the job.

By following these steps, you can create a tailored resume that effectively showcases your skills, experience, and qualifications for the specific job you’re applying for.

Tips for Writing a Cover Letter

A. Importance of Cover Letters

When it comes to job applications, cover letters can make all the difference. A well-crafted cover letter can help grab the attention of the hiring manager and showcase your skills and interest in the position. It gives you the opportunity to explain why you are the best fit for the role and how you can contribute to the company.

A cover letter is also a chance to highlight any relevant qualifications or experiences that may not be immediately apparent in your resume. It is an important opportunity to showcase your personality, professionalism, and communication skills.

B. How to Address the Hiring Manager

Addressing the hiring manager correctly is crucial for making a positive first impression. Whenever possible, try to find out the name of the hiring manager or the person who will be reading your cover letter. This will show that you have taken the time to research the company and the position.

If you are unable to find the name of the hiring manager, use a general salutation such as “Dear Hiring Manager” or “Dear [Company Name] Team.”

Avoid using generic salutations such as “To Whom It May Concern.” This can make your cover letter feel impersonal and show that you didn’t make an effort to research the company.

C. Tips for Writing an Effective Cover Letter

Here are a few tips for writing an effective cover letter:

Customize your letter: Tailor your cover letter to the specific job and company you are applying to. Use keywords from the job listing and incorporate them into your letter.

Highlight your qualifications: Use your cover letter to explain how your qualifications and experiences make you the perfect candidate for the job. Be specific and provide examples.

Showcase your personality: Use your cover letter to showcase your personality and communication skills. Explain why you are interested in the position and how you can contribute to the company.

Keep it concise and professional: Your cover letter should be no more than one page and should be professional in tone and language. Use clear, concise sentences and avoid cliches or overly formal language.

End with a call to action: End your letter by thanking the hiring manager for their time and consideration, and include a call to action. This could be a request for an interview or a follow-up email or phone call.

By following these tips, you can create a cover letter that stands out and helps you land your dream job.

Proofreading and Editing Your Resume

As a customer service representative, it is essential to create a polished and professional resume that highlights your skills and experiences. Proofreading and editing your resume can help you avoid mistakes, ensure clarity and readability, and impress potential employers.

A. Importance of Proofreading

Proofreading your resume is crucial to ensuring that it is error-free and conveys the intended message. Making errors or including inconsistencies in your resume can turn off recruiters and hiring managers, who may perceive you as unprofessional or careless. Even a small mistake, such as a typo, can undermine your credibility as a detail-oriented and reliable communicator.

Proofreading is particularly important when you make changes or updates to your resume, as it is easy to overlook errors when you are focused on the content. It is also crucial to proofread your resume before submitting it to different companies or job openings, as each application may have specific requirements or expectations.

B. Tips for Editing Your Resume

Editing your resume involves reviewing and revising the content to ensure it is accurate, comprehensive, and engaging. Here are some tips to help you edit your customer service resume effectively:

Read your resume out loud: This helps you catch awkward phrasing, missing or repeated words, and other errors that your eyes may overlook. It also helps you evaluate the flow and tone of your resume, ensuring that it is engaging and easy to read.

Focus on readability: Use clear, concise sentences and bullet points to present your skills and experiences. Use relevant action verbs and concrete examples to illustrate your achievements and impact. Use headings, font sizes, and spacing consistently and logically to enhance readability.

Be specific and relevant: Focus on the skills and experiences that are most relevant to the job you are applying for. Avoid generic terms or qualifications that do not demonstrate your unique value proposition.

Customize your resume: Tailor your resume for each job opening by researching the company, understanding the role, and aligning your qualifications with their requirements.

C. Tools and Resources to Help with Proofreading

Fortunately, there are many resources available to help you proofread and edit your customer service resume. Here are a few examples:

Grammarly: A popular grammar and spelling checker that can help you identify and correct errors and improve your writing style.

Hemingway: A readability analyzer that evaluates your writing style and provides suggestions for simplifying and clarifying your content.

Thesaurus: A resource that can help you find synonyms and related terms to enhance your writing and avoid repetitive language.

Career services: Many schools, universities, and job placement organizations offer resume review and editing services that can help you improve your resume for free or at a nominal cost.

By following these best practices and using these tools, you can ensure that your customer service resume stands out and creates a positive impression on potential employers.

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Customer Services Representative Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the customer services representative job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Provides informal assistance such as technical guidance and/or training to co-workers
• Proactively partners and assists Assistant Manager in referral coaching and mentoring of referral team members
• Develops Pricing Recommendations and cost models working closely with product management and commercial leadership
• Develop and demonstrate strong account relationship by working effectively with your sales counterparts to develop great customer knowledge
• Performs other work-related duties as assigned
• Create world class customer service through excellent account management
• Accept additional projects or areas of responsibility that will improve the team’s performance
• Working with others & Team spirit
• Priority setting / Time Management
• Problem solving
• Computer literate (Word, Excel, Outlook, Power Point, Internet etc.)
• Initiative & follow through
• Relevant past roles are also an asset
• Creativity & innovation
• Confirm related FX deals executed on behalf of clients
• Chance to enhance and develop the product
• Update all pending securities with the proper failing reason
• Prepare all documents for ASU to open safe keeping and cash accounts
• Ensure proper Follow-up/escalation for existing accounts before expiry
• Prepare departmental proofs
• Submit weekly MIS reports to the region
• Ability to keep an eye on details while using good judgement
• Good working knowledge, or ability to learn the Avaya One-X switchboard
• Strong ability to communicate effectively via verbal and written correspondences
• Communication Skills: Excellent oral and written communication skills; good listener
• Very good knowledge of Dutch, English and either French or German
• Proficient in Word and Excel, knowledge of SAP is
• Good commercial knowledge of the Aerospace industry
• Good interpersonal skills to be able to converse easily with a variety of individuals from a mix of cultures and countries
• Capability to work and be compliant in a regulated, quality system driven environment
• Good knowledge and understanding of the SAP Sales & Distribution Module

15 Customer Services Representative resume templates

Read our complete resume writing guides

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• Recommend and approve account modifications and execute documents within authority
• Ensure the accuracy of accounting input and success of the accounting adjustment
• Authorize equipment repossessions and initiate default notices
• Prepare files on repossessed accounts for transfer to repossession specialists to handle sale of assets and requests for legal assistance
• Assist in the sale of assets
• Calculate contract buyouts and resolve other customer service issues as assigned
• Resolve termination and adjustment grief
• Reconcile customer accounts
• Continue security financing statements
• Report on the subsidiary’s past due results and recommend additions, deletions, and modifications to the Potential Credit Loss Report
• Duties performed in the field include collecting delinquent contracts through personal contact
• Approve restructures within authority levels
• Conduct equipment repossessions and field equipment audits as assigned and report collection activity to the manager on a weekly basis
• Knowledge of financing and taxation principles
• Knowledge of Caterpillar products, their applications, and their markets
• Knowledge of marketing, credit and customer services concepts and techniques
• Knowledge of financing and leasing products of the subsidiary
• Knowledge of documentation principles
• Knowledge of billing, invoicing, and dealer payment principles and concepts
• Knowledge of security filing requirements and their applicability to bankruptcy laws and regulations
• Knowledge of and the ability to apply past due account collection techniques and procedures
• Knowledge of and the ability to perform math computation skills
• Knowledge of and the ability to apply data collection and analysis skills
• Ability to analyze customer credit summaries and past due accounts
• Knowledge of and the ability to calculate casualty values and amortization schedules
• Ability to prepare marketing reports and marketing related statistical reports
• A 4-year university degree or equivalent diploma is recommended
• Familiar with company policies and procedures with strong department background

Customer Services Representative, Radisson Resume Examples & Samples

• Studies and maintains currency with all applicable policies and procedures, contracts and related legal issues
• Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork. Maintains quality/quantity standards. Verifies contracts or forms for completeness and accuracy of information. Updates and maintains all necessary records and/or logs
• Notifies appropriate personnel in the event of an emergency. Maintains complete and accurate records of all student-or staff-related safety incidents
• Recommending and approving account modifications and executing documents within authority
• Ensuring the accuracy of accounting input and success of the accounting adjustment
• Authorizing equipment repossessions and initiating default notices
• Preparing files on repossessed accounts for transfer to repossession specialists to handle sale of assets and requests for legal assistance
• Assisting in the sale of assets
• Calculating contract buyouts and resolves other customer service issues as assigned
• Resolving termination and adjustment grief
• Reconciling customer accounts
• May continue security financing statements
• Reporting on the subsidiary’s past due results and recommends additions, deletions, and modifications to the Potential Credit Loss Report
• Approving restructures within authority levels
• Conducting equipment repossessions and field equipment audits as assigned and reporting collection activity to the manager on a weekly basis
• A 4-year university degree or equivalent diploma and a minimum of 4 years exempt experience in credit, customer services, collections, marketing, financial statement analysis or a related discipline
• Demonstrated knowledge of and the ability to apply financing and taxation principles
• Demonstrated knowledge of marketing, credit and customer services concepts and techniques
• Demonstrated knowledge of documentation principles
• Demonstrated knowledge of billing, invoicing, and dealer payment principles and concepts
• Demonstrated knowledge of security filing requirements and their applicability to bankruptcy laws and regulations
• Demonstrated knowledge of and the ability to apply past due account collection techniques and procedures
• Demonstrated knowledge of and the ability to perform math computation skills
• Demonstrated knowledge of and the ability to apply data collection and analysis skills
• Demonstrated ability to analyze customer credit summaries and past due accounts
• Demonstrated knowledge of and the ability to calculate casualty values and amortization schedules
• Demonstrated ability to prepare marketing reports and marketing related statistical reports
• Advanced degree

Biller / Customer Services Representative Resume Examples & Samples

• 1+ year of previous Billing experience
• Knowledge of Accounts Receivable
• Customer service back ground
• IDX experience
• Handle incoming calls (“call center”) from health benefit trust members and providers researching questions using software and printed material provided and responding to eligibility and authorization for service to members and providers
• Obtain additional information from health benefit vendors and respond to members and providers
• Forward any facsimiles and incoming mail to appropriate vendor
• Create a Call Description in the Salesforce system for individual members. Keep track of Open Calls within the Salesforce system and close when completed
• Request claims history from vendor and prepare claim audits for members as requested
• Keep incoming calls, paperwork and activities current
• Become proficient in all vendor software programs
• Maintain a professional attitude with both co-workers and external clients
• Local travel up to 30%
• Must possess the ability to use an adding machine, personal computer, telephone, photocopier, facsimile machine and general office equipment
• Must be able to perform basic office skills
• Must possess intermediate computer skills with Excel spreadsheets & MS Word
• Experience in scanning and attaching files electronically in the computer preferred
• Must possess and demonstrate the ability to pay attention to detail
• Must be able to accurately copy data from one source to another
• Must possess basic math skills, including the ability to add, subtract, multiply and divide whole numbers, decimals and fractions
• Must be able to respond in an effective and efficient manner to requests and carry out verbal and written instructions
• Must be able to project a professional image
• Requires a minimum of two years of customer service or other related experience
• Provide solutions to customer requests of contract information, invoice follow, insurance and other as required
• Manage and report on End of Leases process
• Execute Welcome Calls to new customers
• Produce reports on customer satisfaction
• Develop and implement customer events to increase loyalty
• A 4-year university degree or equivalent diploma and a minimum of 2 years exempt experience in credit, customer services, collections, marketing, financial statement analysis or a related discipline
• Provide support for customers, by acting as a first line contact for in-bound requests received via phone, email, regular mail, fax and other means
• Promote client programs
• Undertake a variety of tasks associated with the high service delivery of our customers. Maintain all documentation and train others on key aspects of the role, as required
• Process all data in line with business standards and Data Protection
• Contribute to the review, amendment and implementation of improved procedures, processes and standards that increase efficiency and effectiveness
• Work as part of a team, under the direction of a Team Leader, to ensure we meet internal and external regulatory or statutory requirements and deliver high levels of customer service
• Use the Sharepoint System to understand and follow policies, procedures and work instructions
• Ensure all Pearson VUE generic policies held on Sharepoint are adhered to at all times. In addition to this be aware and adhere to specific Customer Service Centre guidelines
• Deal with the responses of all customer complaints in line with the Quality Manual
• Cover tasks related to other roles within the Customer Service Centre as and when needed
• All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line Managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility
• All employees are also responsible for supporting and implementing Company policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in your role/work function. Full details of these policies and procedures are available on the Pearson VUE Sharepoint System
• 08:00 to 17:00 Sunday to Thursday (subject to change depending on business requirements)
• Fluency in written and spoken Arabic
• Customer focused, and customer friendly skills
• The ability to learn and articulate detailed information
• Attention to detail and strong organisational skills
• Ability to work within a team to meet team goals and objectives
• Rights to work in the Middle East
• Provide customer service to students, faculty, staff, and external customers. Meet customer needs, offer options, resolve problems, and follow up with customers. Ensure full customer satisfaction without unnecessarily referring customer to other staff members. Maintain friendly, helpful demeanor
• Identify and prioritize problems and issues related to service area. Perform research, offer solutions, options and strategies. Refer to appropriate person or department as needed, and/or arrange for service. Gather data as necessary for related offices such as Financial Aid, Admissions, Student Conduct, and student issues using the University Information Systems. Track problem status until resolution is achieved. Maintain close contact with customer to give updates on progress toward resolution of issue or service request
• Interpret terms and conditions of contracts, authorize change/exceptions to contract terms, generate contracts or forms for distribution
• Benefits: dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Don’t believe us? Visit benefits.usc.edu

Customer Services Representative, Tours Resume Examples & Samples

• Provide customer service to students, faculty, staff, and external customers. Meet customer needs, offer options, resolve problems, and follow up with customers. Ensure full customer satisfaction. Maintain friendly, helpful demeanor
• Identify and prioritize problems and issues. Perform research, offer solutions, options, and strategies. Track problem status until resolution is achieved. Maintain close contact with customer to give updates on progress toward resolution of issue or service request
• Process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork. Maintain quality/quantity standards. Verify contracts or forms for completeness and accuracy of information. Update and maintain all necessary records and/or logs
• Act as liaison to administrative and financial representatives of external companies (customers) purchasing Caterpillar engine service contracts
• Act as a focal point for business services concerns, financial clarifications and management of outstanding receivables exceeding one million dollars
• Execute SAS applications involving manipulation, production output and data storage. Also, involves production of financial status reports and internal documents, which support EPP account managers and administration
• Oversee customer invoice mailings (foreign and domestic), and follow-up on overdue accounts
• Act as internal liaison to N4 - Accounting/Auditing for regular posting of monthly business transactions, and production of EPP income statements and balance sheets
• Process day-to-day internal voucher requests, vender invoices, and routine internal management of office services needs
• Be a specialist within the group and provide interpretation and problem solving advice to others inside
• College in Administration, International Business, Industrial Engineer, or similar
• Availability 24/7/365 for customer calls and support
• Ingles (90%)Microsoft (Word, Excel, Access, Visio, PowerPoint )
• Effective communicator (oral and written)
• Strong interpersonal skills and collaborative work style
• Ability to prioritize work in a dynamic environment
• Experience in customer service 1 to 2 years
• Knowledge of SPM
• Knowledge of Antares
• Knowledge of CRM
• Knowledge of CID tickets
• Knowledge of Lotus
• Knowledge of QMF
• Provide customer service to students, faculty, staff, and external customers. Meet customer needs, offer options, resolve problems, and follow up with customers. Maintain friendly, helpful demeanor
• Identify and prioritize problems and issues related to service area. Perform research, offer solutions, options and strategies
• Benefits: dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Don’t believe us? Visitbenefits.usc.edu
• A 4-year university degree or equivalent diploma and a minimum of 2 years exempt experience in credit, customer services, collections, financial statement analysis or a related discipline
• Knowledge of financing and leasing products
• Demonstrated knowledge of billing and invoicing
• Demonstrated knowledge of Microsoft applications (excel, word, power point)
• Intermediate to advanced verbal and written English language skills
• Manages strategic, large or complex customer accounts. Partners with customer contacts and Field Sales to provide exceptional service. Acts as a liaison between the customer and Operations
• Applies extensive knowledge of business processes and systems to excel at the following: expedite orders to prevent customer line downs or machine downtime; process emergency and/or expedited orders and shipments in a timely manner; provide customers and/or distributors with product information; and prepare price quotations
• Accepts and processes written and verbal orders, following established business rules. Generates MPS (Marketing Product Specification) requests as required
• Maintains accurate and organized order files, order acknowledgments and customer contact information (including ship-to addresses)
• Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests. F. Reports sales trends and customer order activity to Sales, Marketing and other management on a weekly or monthly basis. Assists with market and product forecasting as required
• Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues
• Bachelor Degree in business administration, finance, logistics and/or engineering
• Minimum 2 y of experience
• Ability to adopt and support business processes & systems
• Understanding of Sales and Marketing strategies, as well as business unit goals as outlined
• Team-oriented problem solving skills and corrective action methodology
• Negotiation and conflict management skills; professional presence
• MS Word, Excel, order management (including but not limited to Oracle, Tolas, and MFG/PRO) software programs
• Professional phone skills and customer communication skills
• Organization and time management skills
• Understanding of ISO procedures for contract management
• Processing all telephone orders, enquiries, complaints and general information
• Manage & implement Automation through EDI and E-Commerce working with Internal partners
• Manage the relationship between Supply Chain and Sales team
• Maintain SLA’s & EMA Metrics (including KPIs associated with role)
• Maintain product, system & commercial knowledge to manage customer relationships
• Support Sales & Marketing initiatives
• Set up new accounts and make amendments to data
• Outbound calling
• University graduate
• Intermediate level of English
• Customer orientedCustomer Service
• Process orders received by fax, e-mail and telephone prior to 4pm
• Ensure that correct account, correct quantity and item code applied are used
• Ensure that relevant discount is applied
• Providing feedback to customers on the out where necessary
• Complete and fax or e-mail the backorder letter to the customer
• Confirm and correct customer accounts details for Short term consignments
• Confirm usage for short term and long term consignments
• Confirm with the private administrator for the order number an patient details and invoice the client the same day
• Handling of customer queries
• Providing interdepartmental peer support
• Maintaining records of all transactions processed
• Experience of creating and closing out sales leads
• Knowledge of relevant computer applications including Microsoft word and excel
• Knowledge of Import/Export controls, beneficial but not essential as training will be provided
• Electronic sales ledger experience with regards to Sales Orders/Purchase orders/Invoicing
• Ability to work as part of a team, support colleagues and promote excellent team spirit
• Ability to make a difference to the customer, delivering high levels of service
• Strong communication skills - verbal and written both internal and external
• Ability to understand and sell the product and services
• Problem analysis and problem-solving
• Communicate courteously with customers either by telephone, email, letter or face to face
• Investigate and solve customer inquiries/problems promptly
• Obtain, evaluate and respond to customer complaints in a timely manner
• Process orders, forms, applications and requests
• Produce written information for customers, often involving use of computer packages/software
• Keep records of customer interactions and transactions
• Communicate and coordinate with internal functional areas
• Record details of actions taken during pre-defined meetings
• Follow the internal sales process to log, track and deliver customer inquiries
• Follow up on customer requirements
• Generate sales leads by offering informed guidance on the product and associated services with an ability to pursued and closeout opportunities
• Processing customer orders, answering the phone, collections, receiving, responding to messages, emails and directing office traffic. Shared responsibility for product shipping
• Processing orders includes entering the orders into Dynamics (Great Plains), order fulfillment, packaging, shipping and all additional steps in the process. Filing and maintenance of customer physical and electronic files
• Collections includes monitoring accounts receivable balances, sending monthly statements to customers and contacting customers about past due accounts, either by email, fax, mail or phone
• Receiving includes verifying physical incoming shipments and performing any other necessary follow-up, such as returns, complaints and refunds
• May perform other related duties as required and/or assigned
• Excellent phone and verbal communications skills
• Dynamics (Great Plains)
• Processional Attitude and appearance
• Ability to lift up to thirty pounds

Pensions Customer Services Representative Resume Examples & Samples

• To promptly and professionally communicate with clients and scheme members on queries when required via letter, e-mail, fax and telephone as requested
• Perform call and email handling activity on a multi-skilled basis in accordance with agreed “One and Done” handling standards and referral agreements
• Escalate to Customer Relations Team Manager any opportunities/ideas for change
• 2 - Performance
• Accountable for your contribution to the performance of the service delivery of your team and reporting progress on a regular basis
• To be developing or to have obtained the ability to undertake support activity as required to support team members
• Access and respond to voice and web mail enquiries as directed
• Maintain accurate, relevant and timely records of all activity using agreed tools and reporting systems
• Ability to self develop
• Ability to follow processes
• Experience of complaint resolution would be highly desirable
• Customer service skills/experience
• Ability to plan and organise own workload
• Time Management and organisational skills
• Preferable educated to GSCE level. Including Mathematics and English Language grade C and above
• ICS qualification or equivalent is preferable

Securities & Funds Services Customer Services Representative Resume Examples & Samples

• Deal directly with Securities and Funds Services customers on all related queries to equities settlements and foreign Exchange proceeds, in addition to the monthly evaluation
• Handle all related Securities and Funds Services customer issues, including all required investigations, monitoring, and reporting
• Follow-up on unsettled FX deals, and send related interest claims
• Follow-up on GDR settlement, to ensure proper conversion
• Submit clients’ reports, as appropriate
• Deals directly with Securities and Funds Services customers for verifying account opening requirements and respond to queries
• Deals directly with EGX and Central depository to open trading accounts in the market and submit all KYC requirements
• Handle any related account opening requirements like FATCA – DTT certificates and any new required documentation
• Fluent in English language, written and spoken
• Computer skills (MS Office)
• Minimum two to three years of related experience
• Energetic, excellent communication & time management skills
• Multi task oriented

DFW Premium Customer Services Representative Resume Examples & Samples

• Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
• Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
• Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
• Maintain a well-groomed and professional appearance
• PC experience preferred
• Strong organizational and administrative skills required
• Demonstrate a very strong commitment to Customer Service
• Communicate effectively with customers and colleagues
• Be a strong team player and understand the importance of working with others
• Customer Relationship Management - engaging the customer and adding value
• Communicating & Influencing - genuine two way communication to achieve consensus and progress
• Problem Solving & Decision Making - making timely, quality decisions
• Teamwork and collaboration - working together to deliver results
• Receives and processes customer orders and queries
• Identifies and resolves customer queries
• Works as a key member of the customer services team, supporting other team members to ensure the highest standards of customer service are achieved at all times
• Develops and maintains a sound working knowledge of the ordering system (SAP) to promote effective use
• Builds sound business relationships internally and externally through service responsiveness, and applying customer and product knowledge
• Processing customer & material determination & substitutions
• Processing claims
• Customer Service Experience, preferably in the FMCG industry
• Outstanding communication and interpersonal skills
• Excellent organisational skills with the ability to multi-task
• “Can-Do” Attitude
• Provides support with for assigned customers for Company
• Preferred knowledge of order processing systems, and e-business tools
• Interacts and collaborates on cross functional teams and may participate as lead in such teams
• Utilizes in depth skills and utilizes various reporting tools; i.e. reporting tools to support job function
• Provides leadership and works as part of a team to support overall Company systems’ customer satisfaction and improve overall team performance
• May include key user role for team
• Strong organization skills to handle multiple projects and tasks
• Strong interpersonal and communication skills (Oral and written)
• Receipt and processing of orders
• In depth knowledge of order processing systems within RB
• Understanding of RB’s warehouse and dispatch operations
• In-depth knowledge of each customer account to be able to provide support when required
• Investigation and validation of credit claims and order error prevention
• Liaise with account managers (internal / external) to provide customer insights and opportunities
• Identify and support cost reduction opportunities and operational improvement activities
• Participate in and lead project teams for new and existing product developments
• Preparation of Reports and a sound understanding of information being compiled
• Demonstrates the ability to work across the Airtechnology Group providing sales administrative support where and as required
• Demonstrates the ability to work with BD managers to ensure sales administration tasks are undertaken accurately and within a timely manner
• Demonstrates the ability to manage sales orders returns including the tracking and investigation of units
• Demonstrates the ability to communicate with customers on sales related activities
• Demonstrates the ability to provide an effective administrative support for the Business Development function
• Demonstrates the ability to work to a sales order process
• Good command of the English language and very articulate
• Significant IT skills, Microsoft Office, Word, Powerpoint and Excel at Intermediate level
• Able to manage self planning and coordination
• Able to priorities job requirements in order to satisfy customer needs
• Languages (French or German)
• Pro III, AS400 and Virtual Office Skills
• Experience of working within a sales office environment
• Experience of working within a Manufacturing Industry
• Experience of working in an Aerospace or closely related industry
• Working within a ‘Lean’ environment
• Good overall college education to A level or equivalent
• Technical qualification to enable a better understanding of the technical aspects of the products

Senior Customer Services Representative Resume Examples & Samples

• Functions as primary focal point of contact for assigned customer at the UK plants and represents the voice of the customer at said plants
• Performs contract review of all orders for customer requirements to ensure that orders are processed per negotiated requirements including importing and exporting requirements
• Accountable for ensuring accurate order entry for all orders in the ERP system and/or other support databases, liaising with Pune. Accountable for ensuring regular order book alignment is performed with the customer. Takes full ownership for demand alignment and accuracy of demand plan for assigned customers within the SIOP process
• Accountable for ensuring customer’s web-based purchasing systems’ requirements are being fulfilled
• Provide proactive and continuous feedback to the customer on order status throughout the production cycle in anticipation of customers’ needs
• Coordinate internal activities of all departments involved in achieving customer commitments. Owns the customer metrics for the plant and ensures the plant(s) maintains satisfactory OTD / quality
• Manage customer metrics, customer complaints and keeps customer database updated with all activities
• Works with various plant functions to create customer presentations, owning the creation of said presentations (including recovery plans), and represents the company at customer review meetings (potentially off-site at customer locations) to present the data in a logical and coherent fashion
• Fundamental understanding of regulatory processes around Aerospace and Export Controls and assures compliance with all export control regulations- ITAR etc
• Bachelor’s Degree from an accredited institution preferred
• Minimum 3 years of experience in customer service roles
• Previous experience in a manufacturing company would be a plus
• Computer Skills: Excel, MS Outlook, PowerPoint, MRP Systems (e.g., MFGPro, SIEBEL)
• Effective communication skills (verbal and written), presentation skills, data analysis skills
• Additional Skills Required: Attention to detail, accuracy, organizational skills, ability to follow detailed work instructions, ability to confirm contractual agreements/terms are met through utilization of contracts matrix

Premium Customer Services Representative Resume Examples & Samples

• Bilingual language skills required in some locations
• Service-oriented and self-motivated with a high level of professionalism
• Prior customer hospitality experience strongly preferred - Maintain a well-groomed and professional appearance
• Prior travel industry experience preferred
• Ensure the timely processing of orders within the defined business parameters,
• Log issues as they are received and assign to appropriate personnel,
• Build customer relationships to ensure that customers and sales staff are confident to contact customer service with any service or sales query,
• Liaise with Marketing, Distribution and Production to try and ensure order fulfilment
• Previous Customer Service experience,
• High level of written and oral Communication,
• Excellent time management and data processing skills,
• Proficiency Computer Literacy in Word and Excel
• Analyze complex technical problem situations in the Teradata environment
• Take suitable measures to solve the system interruption, as necessary by engaging support of partners and/or regional/global Teradata remote support centers
• Plan and implement complex upgrades of hardware and/or software
• Plan and implement proactive maintenance measures
• Manage spare part availability
• Plan and coordinate the deployment of additional support resources as required for upgrade, installation or problem-solving activities
• Ensure positive customer attitudes and satisfaction with delivered services
• Create documentation on customer installations, upgrades or problem-solving activities
• Coordinate and support customer requirements
• CSR will support following HW and SW products but, not limited to
• Strong teamwork
• Good written and oral communication skills in Korean and English
• Good Documentation Skills
• Ownership of resolution to technical account and personnel issues
• Honesty, Consistency, and Integrity (Reputation above reproach)
• Understanding of customer client/server connectivity & configurations
• Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues
• Generates and dispatches service request work orders for completion by vendors
• Schedules conference rooms and audio visual equipment
• Responds to customer inquires and concerns
• Follows up with customers to ensure customer satisfaction
• Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information
• Contacts customer for additional information and communicating the steps in the work order process
• Runs, reviews, and distributes various customer service reports as necessary
• May generate and dispatch service request work orders for completion by vendors
• May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures. Provides informal assistance such as technical guidance and/or training to co-workers
• Profound knowledge of domestic and international shipping requirements
• Profound knowledge of country specific requirements (EMEA, Middle East, India)
• Handle incoming calls or inquiries from prospective customers or clients
• Transfer customer calls to appropriate staff
• Identify, investigate, and resolve customer issues using the database/ERP system, including complaint registration and follow-up in SF.com
• Assist customers effectively by solving customer disputes
• Set-up of new customers in SAP and update existing records where needed
• General administrative support (sending out invoices, filling in document templates, …)
• Process documentary credit orders (L/C, D/A, CAD etc.), review and coordinate related documentation using the online tool provided by the bank
• In the case of new customers, closely interface with logistics service providers to make sure all is in place to have smooth shipment. Information required for smooth transition are : determine shipping company, best applicable incoterm, route/lead-time etc
• Providing data required for commercial decisions (such as VAT, duty, incoterms)
• Maintain on-time delivery and reason codes
• You have at least 1-3 years customer service experience
• You work proactively and organized
• You have attention to detail
• Receive and process customer telephone, email, fax or Internet requests to ensure the timely and effective completion of work, in accordance with the service level specification. Ensure that the relevant information is accurately logged into the Carillion databases in accordance with Performance Management System (PMS) to enable the effective transfer of information to the appropriate department for action. Provide the department with a task number. Provide an administrative support service to the team (including distribution of mail; typing; filing; and dealing with telephone calls as necessary) to maximise efficiency and also to facilitate a good responsive customer service. Regularly review logged calls on the databases, to monitor progress, identify priority tasks and ensure timely completion. Ensure information on completed and partially completed tasks is entered into the databases, maintaining accurately the current status of all tasks Follow the Help Desk logging procedures for the whole unit and be the focal point for all calls. Responsible for passing on instructions to Facilities staff, recording such action in response to calls, requests etc., so enabling staff to meet the performance targets of the contract. Support the co-ordinated response to emergencies in a timely and professional manner.Service Monitoring To centrally co-ordinate and support the activities of all within the Contract and assist in achieving the integration of information and service standards in a customer focused environment. Participate in workplace inspections and risk assessments on a regular basis within the areas of responsibility.Service Development Assist in the development and continued update of Help-Desk procedures/task manual Help to develop, implement and maintain administrative systems within the areas (using IT where appropriate), which positively contributes to the effective and efficient management of information. To participate in additional training based on specific needs of the Post Holder and the services level requirements, so to maintain a professional image. Take responsibility within the Trust’s and Carillion’s Fire Safety Procedures. Co-operate fully in ensuring compliance with the Health and Safety at Work Act 1989.Take reasonable care of your own safety and that of others who may be effected by your acts of omissions, including patients, staff and visitors Not, intentionally, recklessly or otherwise commit any act that adversely affects measures taken to protect the Health, Safety, Welfare and Sustainability of yourself or other users of Portsmouth Hospitals NHS Trust To train on and, as necessary, to become familiar with other activities associated with the provision of a first class helpdesk service Including but not be limited to:- Answering calls with dignity, privacy and confidentiality- Following agreed procedures for all calls- Provide Assistance with · Outgoing calls · MIP Procedures · Faults · Emergency Telephone callsAlarm monitoring procedures where appropriate To collaborate with peers and other Carillion staff to ensure that Facilities Management (FM) services generally are supported fully by the actions of the Helpdesk/ Service. Service Improvement To actively remove via personal contribution, obstacles to effective Service delivery and the development of an integrated FM Service To contribute to the business change programme as a result of direct experience in delivering the Helpdesk service.Data Protection All staff having access to computer information are subject to the Data Protection Act 1984Confidentiality“The Company and the Trust requires its staff to maintain confidentiality and any disclosure of confidential information outside the proper and recognised course of duty will be treated as a serious disciplinary offence which could carry a penalty of dismissal. You are particularly required to note that all information about patients is always to be classified as confidential.”
• · Experience in a large organisation in an admin or call centre role
• · Experience in a position related to a Service industry
• · NHS experience / experience of working in a healthcare environment
• Must be available between 8:00AM-6:00PM (for an 8 hour shift) / Overtime included and weekends may be required* Bilingual candidates are a plus (speaking one of the following languages Russian, Chinese or Spanish)
• High School or GED
• Customer Service - Member Service - HMO Products 1-3 years
• Identifies, maximizes and closes sales opportunities with a strong emphasis on identification of new business and growth opportunities within an assigned territory
• Manages targets and leads. Builds and maintains strong customer relationships
• Analyzes erosion and forecasts volume, revenue and quarter over quarter variance
• Resolves customer issues
• Coordinate external and Internal communication on competitive quoting and pricing initiatives
• Continuously monitor, audit and analyze competitors pricing trends to ensure accurate and competitive prices
• Develop and maintain relations with sales, customer service and management etc. as required
• This position is 40 hours a week
• Bachelor’s degree or equivalent combination of experience and education
• Minimum of three to five years of relevant experience
• Commercial and/or technical experience preferred
• Strong analytical and financial skills with the ability to apply statistical tools in a quantitative approach to problem solving
• Demonstrated ability to drive change and mobilize resources in a complex environment
• Proven track record of successful project management
• In depth knowledge of Excel and spreadsheet modeling
• Able to operate in a highly-matrixed environment, communicate with all levels of the organization an customers, influence and gain commitment
• Excellent interpersonal / communication skills
• Strong Financial and Commercial Acumen
• Take calls from vehicle owners regarding service campaigns, requests for reimbursement, vehicle recalls, component coverage inquiries, warranty or extended service contracts and dealer or regional assistance issues
• For reimbursement calls, document all pertinent information, confirm reimbursement is valid, and submit reimbursement request to managers for approval
• Handle escalated issues
• Act as a liaison with remaining CR team members, such as Senior Customer Services Consultants and Information Centre Coordinator on various calls and issues
• Follow up on existing cases and close, as appropriate
• Documents new case or updated case file information using Minacs quality standards
• At times, deal with argumentative and demanding customers
• Escalated calls are transferred to the CR Team Leader
• An education to degree or secondary school level would be an advantage
• Fluency in an additional European language would be an advantage
• A proven track record in order administration or customer service experience within an IT organization
• Experience of working in a PAN European matrix environment would be an advantage
• Ability to organize tasks to meet deadlines
• An excellent team player with the ability to interact with colleagues and customers at all levels of seniority
• A self-starter with the ability to work with minimal supervision
• Experience of working with Microsoft office, Oracle and other CRM software
• Enter sales orders into Oracle Order Management module, ensuring integrity and accuracy of data
• Offer call service in French
• Follow up on a monthly basis on our student progress via phone and emails
• Provide advice on how to achieve personal and company learning targets
• Motivate and guide our students through our online school
• Present the different school features and options in order to provide a customized service
• Respond to all questions directly or by relaying to our Global Customer Service by email and chat
• Overcome student objections by giving personal solutions to manage time and progress
• Meet the operations requirements of quality and productivity of customer support services
• Follow the processes and procedures in place
• Enter accurate comments following conversations with our customers into our database
• Responsible for providing our students with Technical advice and solutions to ensure they have the best learning experience using EF products
• The candidate should be bilingual in English and French
• Uses every customer interaction as an opportunity to build a relationship with each customer through effective profiling, tele-consulting and where appropriate refer customers to business partners
• Meets sales goals as assigned
• Maintains accurate sales records and regularly reviews sales results with Branch Manager
• Prepares for and participates actively and constructively in branch sales meetings
• Prepares necessary documentation from the sale of products and services and inputs data
• Ensures that all customer transactions are handled timely and accurately according to guidelines and that cash and security procedures are followed
• Accounts for all assigned cash, balances cash drawer and maintains drawer within limits
• Assists in all activities related to branch operations and teller functions
• Maintains a current understanding of and complies with regulations that include but are not limited to Bank Secrecy Act, USA Patriot Act, suspicious activity reporting, Reg B/Fair Lending, Reg Z/Truth in Lending, Reg DD/Truth in Savings, Expedited Funds Availability Act, Gramm-Leach-Bliley Act, Community Reinvestment Act and the SAFE Act
• Assists other branch team members in non-primary assigned duties whenever necessary
• Maintains a current understanding of Bank policies and procedures
• High school diploma or GED required, unless age 18
• Ability to utilize personal computers and Windows driven programs
• Effective selling and cross-selling skills
• Able to successfully complete Bank product and sales training courses and appropriate certifications
• Ability to be registered as a mortgage loan originator (MLO) in the Nationwide Mortgage License System and Registry (NMLS)

Technical Customer Services Representative Resume Examples & Samples

• Flexibility in a multi-managed working environment
• Minimum 5 years experience in a computer related technology field, within the last 7 years
• Ability to travel to various local and/or long-distance locations
• Ability to stand and bend for long periods of time
• Communicate with passengers
• Generate passenger reservations and boarding passes
• Resolving disservice situations (e.g., determine alternate flight options for delayed, cancelled, or missed flights, change/rebook a reservation)
• Read passenger identification documents, baggage tags, cargo labels, and flight status information
• Lift baggage and boxes/packages weighing up to 70lbs
• Stand for up to 4 hours during a shift
• Walk continuously throughout the airport
• Sit continuously when providing customer service
• Operate the passenger loading jet-way bridge
• Read the weight of baggage from a scale and assess the baggage fee if required
• Perform simple calculations
• Must be able to work outdoors in all temperatures and weather conditions
• Must be legally authorized to work in the United States for any employer without sponsorship
• Strong PC and PC tools operational skills.(Windows/Office)
• Perform simple to complex analysis with the use of a personal computer
• Associates degree in Computer Science, Computer Information Systems, or an electronics technology discipline or equivalent experience in lieu of degree
• Ability to lift a minimum of 50 lbs
• Be customer focused and an excellent communicator
• Making outbound calls to customers, chasing for information relating to their orders and / or account
• To enter customer orders into ERP systems
• To work towards becoming a product specialist
• To support customers throughout the ordering process and/or selecting alternative products
• To work in partnership with Manufacturing and Operations to ensure orders are delivered on time
• Evidence of strong customer focus and support within previous positions
• Proactive and hardworking with a “can do” attitude
• Vibrant personality
• The ability to work as part of a team and also on your own initiative
• Use of ERP systems (e.g. SAP, Salesforce.com)
• Ability to understand complex products and applications
• Receive and process customer telephone requests to ensure the timely and effective completion of work, in accordance with the service level specification
• Ensure that the relevant information is logged into the Carillion database to enable the accurate transfer of information to the appropriate department for action. Provide the department with a task number, and detail to the caller the priority given to their call
• Provide an administrative support service to the team (including distribution of mail; typing; filing; and dealing with telephone calls) to maximise time and also ensure a good responsive to customer service
• Regularly review logged calls on the database, to monitor completion times, and ensure feedback is given to the caller in relation to their request. - Ensure completed and partially completed tasks are entered into the database, to maintain the current status of tasks outstanding
• Follow the logging procedures for the whole unit and be the focal point for all calls
• Responsible for passing on instructions to staff, recording such action in response to calls, requests etc, so to enable the contract to fulfil its performance targets
• 2 years of college-level course work
• 1-3 years' experience in a healthcare business office in a similar position
• Strong medical billing knowledge
• Become fluent in various building product manufacturer’s product lines and programs, enabling effective communications with lead prospects, customers, and building product manufacturer’s sales and marketing representatives
• Perform as a dedicated front-line strategic partner and seamless extension of various building product manufacturer’s, specifically
• Knowledgably answer client questions about products, services, promotions, and other company information
• Route inbound requests to internal sales or marketing staff for further follow-up as required/needed as determined by a jointly defined client response matrix
• Serve as client advocate for voice-of-customer initiatives and client retention
• Courteously and diligently work to resolve client issues
• Perform all duties while representing client’s business interests, serving as client activists and brand ambassadors
• Report and escalate any critical issues to appropriate personnel
• Follow-up customer calls as needed
• Capturing surveys/non purchase emails
• Assisting with online chats
• Effectively and consistently entering of customer comments for post-sale accounts
• Provide tracking when available
• Additional duties assigned by manager
• 5-7 years of relevant work experience
• Previous outbound telephone sales and customer service experience required
• Order entry and basic computer skills required
• CRM experience specifically Salesforce.com
• Strong oral presentation and written communication skills required
• Proven sales and interpersonal skills
• Pleasant phone etiquette and strong listening skills required
• Ability to comprehend, capture, and interpret essential customer information
• Problem solving capabilities
• Escalation of web site process and service issues in a timely and consistent manner
• Meet customer expectations through effective communication via phone and email
• Interact with manufacturing to prioritize orders and with other areas of discipline to identify and solve problems pertaining to sales, service and delivery
• Coordinate with appropriate groups all special requirements to include product configuration, testing and shipment dates for orders
• Proactively communicate any changes in commitment to distribution and/or dealers
• Work with other departments to successfully resolve customer issues in a timely fashion
• Determine the best plan for each client, up-selling, cross-selling and overcoming objections
• Provide high touch customer service for a high tech product by building and maintaining client relationships and following departmental processes
• Investigates/resolves common problems. Promotes company products/services
• Assesses basic needs of customer and suggests alternative products/services- Resolves product/service problems
• College degree or 6 years equivalent in work experience
• 3 plus years of customer support experience
• Experience in a high performance team-based environment preferred
• Responsible for end-to-end customer service deliverables to Teradata customers, whether delivered directly by the geographically deployed resources or in partnership with other Local, Regional and/or global teams
• He/she will provide day-to-day managerial support to the Partner in the first time and then to team of Teradata Customer Service Representatives that he will manage as per the growth of the country
• Will have to install equipment and work on site as requested by operations
• Work close with the sales team to understand the product sales funnel, help to prepare service sales offers including pricing and deliverables
• Promote service excellence through good communication with external customers as well as internal teams
• Conduct review meetings with major customers including customer visits
• Promote service excellence through coaching, guidance and leadership to create a positive work environment
• Report and drive improvements based upon KPI for customer support activities to ensure a high quality and performance objectives are met and a customer service focused culture is maintained
• Conduct operational reviews with major customers including customer visits
• Ensure escalations are carried out promptly and managed according to documented escalation guidelines
• Travel within GCC will be required
• High school diploma or general education degree (GED) required
• Minimum two years of related experience
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
• Ability to write routine reports and correspondence
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor
• Ability to calculate simple figures such as percentages
• Ability to solve problems in standard situations
• Requires basic analytical skills
• Intermediate Knowledge of Microsoft Office Suite products
• Ability to type 45-50 WPM
• Decisions made with general understanding of procedures and company policies to achieve set results and deadlines
• Errors in judgment may cause short-term impact to co-workers and supervisor
• General Customer Service queries for customers and dealers
• Process settlement figure requests and contract terminations
• Extracting system generated daily invoices and sending to our customers
• Generate quotes and documentation for contract modifications and updating on our two operating systems
• Process refunds and liaise with accounts department
• Resolving system related contract issues
• Strong organisation and prioritisation skills
• Computer literate with experience of Microsoft
• Team player but also able to work under own initiative
• Flexible approach to working hours
• Bachelor's Degree in a relative subject
• Previous experience in customer service
• Previous experience with Oracle or an asset based system
• Represent Under Armour and our customer service philosophy with the utmost integrity while delivering best in class customer service to our retailers
• Serve as the key link between the customers supply chain (planning, sales operations, customer service, account operations and logistics), sales, credit control and all cross functional areas through effective verbal and written communication
• Be the first point of contact for all relevant customer queries internally and externally via telephone and email. Ensure these are handled within service level agreements
• Assist with a variety of enquiries related to customer orders, product information, and company policies
• Perform all order management functions to enable accurate and timely delivery of product to account (order entry, order maintenance, order management and order delivery)
• Create account playbooks and support documentation CS processes
• Be responsible to enable on time launch deliveries
• Be responsible to manage your own performance dashboard to ensure orders are error free
• Ensure accuracy in order book reconciliation (VS what customer ordered)
• Fast and accurate processing of credits and returns
• Run daily / weekly / monthly reports according to service level agreements
• Analysis of reports to support the business
• Process improvement
• Customer Service: Enthusiastic, positive, professional and pro-active service minded attitude. Can manage difficult customer situations. Responds quickly to customer needs & enquiries and can give the best performance in a highly demanding and dynamic environment
• Results Oriented: Motivated and driven to achieve team and personal goals
• Problem Solving:Solution oriented. Identifies and resolves problems in a timely manner
• Interpersonal Skills: Focus on solving conflict not blaming. Remains open to others’ ideas and flexible to change
• Attention to detail / Accuracy:Ensures work is consistently checked and error free
• Analytical / Curiosity:Dives into processes and procedures and comes up with improvements
• Good organizational abilities / Prioritization: Follows policies and procedures; knows how to effectively prioritize; Completes administrative tasks correctly and on time. Sets priorities with an appropriate sense of what is most important
• Multi-tasking in fast paced environment: Ability to stay calm under pressure and handle multiple tasks
• Ability to work as part of a team:Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports team goals and workload
• 1-2 years business experience, sales/customer operations role
• B2B customer service background in a related industry (sports/lifestyle or fashion)
• Supply Chain understanding / experience preferred
• Passion for sports preferred
• Computer skills: Good excel & Word
• SAP knowledge
• Language skills: Fluent English + Dutch (French/Spanish is an advantage)
• Provide professional and effective services to internal and / or external customers, to meet customer expectations, particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines
• Use chemistry knowledge to provide quotations for new products. Work closely with New Product Introduction team, Chemical development and Operations to build the quotes in a timely manner. Co-ordinate quotation requests, direct from the customers and via the field sales team
• Communicate courteously with internal and / or external customers by telephone, email and face to face, building positive relationships
• Responsible for entry of orders received , ensuring that the correct pricing and payment terms are applied
• Provision of back order reports to customers and updates on due stock dates
• Ensure a high level of customer service is maintained. Monitor progress of delivery performance via KPIs and highlight problem areas for resolution. Investigate and progress issues and queries to a successful conclusion at the earliest time
• Enter customer complaints and organise returns where appropriate. Ensure that complaints are resolved in a manner and timeframe to meet the customer requirements and the business targets
• Answer invoicing queries and if necessary initiate the raising and issuing of credit notes
• Keep the field sales specialists fully informed of opportunities and developments that may affect customer relationships. Continuously liaise with the Management Team to ensure the appropriate communication protocols are maintained
• Carry out duties which may from time to time be delegated by the Team Leader or Value Stream Manager
• Speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues
• Degree level standard of education in Chemistry or related science
• Two years experience in a similar Customer Service role, or strong desire to move from Science role to a more Customer focused role
• Able to consolidate complex information and formulate appropriate responses to customers
• Excellent confident telephone manner
• Shows understanding of the operational processes regarding the production of products and their flow through the supply chain
• Experience of export of goods, preferably hazardous and the documentation involved
• Computer literate in Excel and Word. Able to manipulate documents and spreadsheets. Use of MRP systems an advantage
• Flexible working to ensure that the Customer Service function is covered during office hours
• Smartly presented at all times and shows a professional approach when dealing with customers and key stakeholders
• Serve as a principal point of contact for the customer, proactively maintaining regular and structured contact with the assigned accounts
• Proactively promote the company and its services, ensuring all leads are actioned and followed through
• Work in partnership with the external sales force to ensure all existing and new customers receive a consistent high level of service
• Document, analyse and deliver statistical data as required by the customer to track work progress and achievement
• Set up and running of new customer accounts
• Oversee correct process of customer ordering, communicate any changes both to customer and to internal departments
• Monitor and regularly review all processes and procedures
• Organise, prepare and attend regular meetings with the customer, in conjunction with senior management, in order to review the business over the past period as well as to define the objectives for the coming period
• Contribute to Ad Hoc projects and initiatives that may be required
• Review weekly with the external sales representative, to share information on potential growth and identify actions required to take the business forward
• Link customers with the relevant internal departments
• Contribute to effective team working both inside and outside the company
• Educated to A Level
• Minimum of 2 years experience in a Customer Services and/or sales department with account management experience
• Excellent written, verbal and numerical communication skills
• Proven record of building and maintaining customer relationships preferable
• NVQ4 Customer Care Management development desirable
• Commercial awareness
• Track record of building and maintaining customer relationships preferable
• Experience of working in the library sector
• Strong Collaboration and Customer Service Skills
• Good knowledge and understanding of the SAP Sales & Distribution Module
• Good understanding of Business Warehouse workbooks used by CRM
• Ability to work in a Virtual Matrix organisation - self-starter as manager may be remotely located
• Product & process knowledge of concentrate plants
• Supply chain and logistics knowledge
• Networking and influencing skills– with the ability to communicate and collaborate with diverse groups of people (technical, supply chain, procurement, freight companies, suppliers and internally in CPS)
• Customer knowledge – be able to understand multiple customer requirements for order and documentation management
• Computer Skills –Advanced Microsoft Excel, Word and PowerPoint
• Problem Solving & analytical Skills
• Reliability, Assurance and Responsiveness to our customers
• Ability to maintain high level of professionalism under pressure
• 1-3 years’ experience in a Customer service, supply-chain or other relevant function
• Learns all facets of Life Insurance and the products sold
• Handles in-bound calls from our producers and end clients and answers questions regarding their life product and/or servicing needs
• Disseminates and learns a lot of complex information in a short period of time
• Accepts ownership of the interaction and provides a high caliber of service and follow-through
• Correctly interprets each request and navigates multiple administration systems as well as our workflow and imaging tools to gain and document needed information
• Processes financial and non-financial transactions and documents records with consistent quality and attention to detail
• Recommends and facilitates process changes to continuously improve the customer experience
• Works with leadership team to develop business processes and service standards
• Evaluates and refines performance measures as they align to industry standards and a changing market
• Thinks like the customer and responds with the level of urgency and professionalism they expect
• Complies with all company and site policies and procedures
• Remains current in profession and industry trends
• Ability to work the 9:30 A.M to 6 P.M. shift
• Based at main reception front desk at Altyre Road and to undertake all aspects of guest meet and greet and visitor management
• Issue visitor and contractor passes on arrival
• Answer the main UK incoming switchboard calls and handle all calls as necessary ensuring that callers are handled professionally and put through to the correct member of staff or team
• Where someone is not available to put through on the phone to take and relay messages as appropriate
• To minimize the sales and cold callers to the business including refusing to hand out contact details or put call through
• To respond to reactive building fault emails and calls via the main UK Facilities Management Helpdesk contact points (CREST / email / phone) and to ensure these are logged on CREST and assigned to the appropriate service line, including direct escalation with the service provider if necessary
• Assist in room bookings via EMS for employees without direct access and work with employees to have access to EMS in the future
• To liaise with Facilities Management teams on any urgent building issues
• To inform Corporate Security on any immediate security risks
• Assist with couriers and deliveries including managing the video entry system and security barrier, and directing deliveries to the Postroom
• To manage car parking requests and usage
• To prioritize attention in the following order: Vistors, Callers, Deliveries and Helpdesk (unless an emergency)
• To demonstrate excellent ownership of guest and customer management
• Familiar with principles of Facilities Management and the functionality of key building systems such as HVAC and electrical
• Able to manage multiple work streams within a busy environment and maintain the highest standards of customer service
• SIA license or training desirable
• Familiarity with CREST Real Estate package or ability to learn quickly
• Familiarity with EMS room booking system, or ability to learn quickly
• Proficiency with Microsoft Office including Outlook, Word and Excel
• Consistently demonstrates the Brightstar values
• Manage customer requests and enquiries end-to-end in a timely and accurate manner
• Resolve customer complaints in a timely and accurate manner and escalate if necessary
• Educate the customer about the company’s products and services
• Complete required documentation to manage customer issues
• Use technology tools as required and within established guidelines
• Suggest process improvements and participate in initiatives for increased effectiveness
• Establish and maintain effective relationships with customers to gain their trust and respect
• Enter customer details and other relevant information into call centre systems accurately
• Work effectively with team members and internal stakeholders towards common goals
• Participate in individual and team training and coaching sessions to ensure knowledge on products and systems is current
• Excellent ability to analyse information and make appropriate decisions and recommendations
• Ability to listen attentively and demonstrate patience with difficult callers
• Ability to adhere to all organisational policies and procedures
• Ability to multi-task and deliver to a deadline
• Performs daily aisle time and PAs
• Maintains accurate sales records and regularly reviews sales results with Branch Manager and prepares an action plan taking appropriate steps to meet/exceed sales objectives
• Accounts for all assigned cash, balance cash drawer and maintain drawer within limits
• Assists in training branch team members on product knowledge and skill development when necessary
• Performs monthly certifications as required
• Previous experience with bank sales, preferred
• Able to be registered as a mortgage loan originator (MLO) in the Nationwide Mortgage License System and Registry (NMLS)
• Engage in customer service team day to day operations of order entry and order management across all sales divisions
• Have knowledge of and overview the sales cycles making sure actions dependant on key stakeholders have been completed on time to deliver the sales season
• Participate in multi-disciplined projects with group overlapping activities
• Conduct sales analysis upon requests and support FF on customer or sales enquiries
• Actively participate in relevant meetings and keep customer service team informed on relevant updates through meetings or catch ups
• Show flexibility to ensure customer service resource is adequately managed during the different sales seasons
• Completes work with a limited degree of supervision or works autonomously
• Is skilled in a range of processes, procedures and systems to carry out assigned tasks or has developed deep skills in a single area
• Formal qualification/vocational training
• Skilled in a range of processes, procedures and systems to carry out assigned tasks
• A-Level qualifications in relevant Business / Financial vocations
• Receives orders from the customers via EDI and/or e-mail
• Performs credit limit controls, collaborating with Trade Department
• Performs price controls determined in the system according to the proforma which is generated and approved
• Perfoms order entry and/or job order transfer to the warehouse through EDI
• Informs the Master data responsible for the products which are in the order but not created in the system
• If the products ordered are available at the warehouse, monitors the shipment both by communicating with the warehouse and on the system
• Prioritize the shipments according to the urgencies and/or importance
• If the products ordered are not available at the warehouse, communicates with the customer for partial shipment, if it is accepted by the customer, partial shipment is performed, back order is placed in the system accordingly
• Periodically performs the open order reconciliations with the related customer when the new imports arrive to the warehouse
• Responsible from ensuring the shipments are performed with the right product, to the right place, with the right quantity, on time
• Responsible from the solutions and/or entry of Price Difference Invoices
• Responsible from the solutions and/or entry of Return Invoices, makes the necessary controls, takes the approvals from Sales Manager / Business Unit Director
• Responsible from Return Management
• Support to contract manufacturing, following packaging materials, handling, and working close to marketing
• Bachelor’s degree from a reputable university
• Proficient user of English
• Resides in İstanbul00001A21
• Participates in daily team huddles and one-on-one debrief with Assistant Branch Manager
• Meets referral goals as assigned
• Ensures that cash and security procedures are followed accounting for assigned cash
• Provides prompt, efficient and friendly service to Bank’s customers
• Supports the Assistant Branch Manager in generating sales and referrals for loans, deposits, investments and Bank’s other related products and services
• Makes out bound calls to new and existing customers to maintain contact and satisfy servicing needs
• In the absence of the Branch Manager and Assistant Manager acts as lead for lower level staff ensuring personnel are handling customer sales and service transactions timely and accurately, grade 7 only
• Under the direction of the Assistant Branch Manager ensures proper scheduling of branch staff, grade 7 only
• Assists other branch staff members when necessary
• Ensures branch compliance with audit and regulatory procedures to minimize and control operating losses
• Assists in processing ATM (including balancing machine) and Night Drop
• As assigned approves daily reports
• As assigned may sign various management reports
• May have and be assigned over draft authority
• Maintains a current understanding of Bank procedures and policies
• Maintains a current understanding of and complies with regulations that include but are not limited to Bank Secrecy Act, USA Patriot Act, suspicious activity reporting, CIP, Reg DD/Truth in Savings, Expedited Funds Availability Act, and Gramm-Leach-Bliley Act
• Previous experience in a teller role required
• Ability to lead and direct others
• Knowledge of all phases of branch operations preferred
• Knowledge of all Bank’s products and services
• Ability to utilize personal computers and Windows based programs
• Service customer base by responding to requests, taking and entering orders, processing paperwork, releasing products and maintain price schedules
• Interact with Sales and Marketing managers to ensure good communication on customer or company issues
• Interfaces with Production Planner and Plant Superintendent to maintain communication and schedule product for shipments on time
• Provide quotations and proposals of a routine or medium complicated nature
• Develop and perform ongoing periodic customer surveys via telephone, fax, mail, or email
• Perform monthly new account follow up as required via telephone, fax, mail, or email
• Use, maintain and update company Customer Relationship Management (CRM) database (GoldMine) in order to track all sales activity as well as identify and document key decision-makers, interests, opportunities, and expectations
• Providing technical support to existing and prospective customers
• Resolve customer complaints, which may be quality, pricing, or delivery related, while balancing the interests of both the customer and Stork
• Exhibits desirable and appropriate professional behavior, works in a safe manner and models company values
• Prioritizes work load and use of available resources within budget and time constraints
• Communicates and supports Company goals in a manner that defines the individual accountability for achievement of the goals. Monitor and regularly report on goal progress
• This job description reflects an assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Other duties and tasks may be assigned to this job at the Company's discretion
• Experience in managing business relationships, both internal and external, where conflicting priorities must be managed with customer satisfaction as a primary goal
• Strong understanding of the company operations and capabilities to properly support and represent Impreglon Cellramic in a mature and professional manner
• Developed oral and written communication skills to meet variety of communication needs
• Strong interpersonal skills that foster open upward and downward communication built on mutual respect
• Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
• Availability, flexibility, and maturity to represent the company in a broad range of events with customers
• You will offer excellent customer service to our existing client base, building relationships both internally and externally, whilst working in an exciting and challenging environment
• You will gain an understanding of and ensure continuous review of the customer demand schedule in the short, medium and long term to facilitate an efficient Planning process
• You will communicate with our customers effectively through face to face meetings (opportunities for European travel), telephone and in writing
• Ability to acquire and maintain Property and Casualty (P&C) Producer's license in Shelter's
• Ability to multi-task in a fast paced environment while demonstrating problem-solving
• Ability to take the lead and guide our customers to a resolution
• Flexibility to handle frequent changes and updates to business processes
• Desire to continually grow professionally
• Flexible availability that will include some nights, weekends, and holidays
• Superior oral communication skills, particularly the ability to listen, understand and explain insurance information to policyholders and others
• Good interpersonal skills for responding to inquiries and complaints from irrational or distraught individuals
• Good communication and organization skills
• Ability to obtain and maintain an agent's P&C producer's license
• Proficient keyboarding skills
• Ability to accept supervision, follow instructions and work in a harmonious manner with co-workers and supervisors while receiving frequent calls
• Ability to work with little supervision and act independently
• Excellent telephone manner and ability to make routine decisions and recognize situations requiring agent or management involvement
• This is the skill set for an individual at mid point of position. Based upon banding of grades, the skills needed may vary
• Current knowledge of policy coverages, basic underwriting procedures, claims procedures and consumer complaint procedures including basic claims and underwriting training in insurance policies
• Basic knowledge of PC and Word/Excel
• Works under general supervision
• Accountable for obtaining and maintaining a producer's license for quoting and selling Shelter Insurance(r) products within established authority
• Responsible for answering incoming calls and using judgment to effectively and tactfully address questions and complaints or refer to others
• Exercises judgment as to how claims should be entered into system
• Responsible for identifying extraordinary calls and requests and determining appropriate handling. Responsible for promptly forwarding loss reports to appropriate claims branch
• Responsible for thorough documentation of complaints to comply with regulations
• Accountable for maintaining current knowledge of policy coverages, claims procedures, and underwriting information provided on the computer
• Must be proficient with systems utilized within Customer Services
• Accountable for providing tactful, confidential service and resolving complaints within limits of experience and authority
• Ability to keep a steady work schedule (including some holidays) with regular predictable attendance to ensure steady work flow and minimal disruption to unique department schedules and deadlines
• Ability to perform essential functions of the job, with or without a reasonable accommodation
• Bachelor’s degree or five years of customer service experience with two years of lead experience
• Establish and maintain open communication and collaboration with management, staff, and the public
• Demonstrated strong problem solving and critical thinking skills
• Demonstrated ability to work independently and practice good judgement when making decisions
• Experience working with online immunization information systems and/or electronic health records
• Software testing experience
• One year experience in customer service
• Experience with Microsoft Office or other database applications
• Excellent communication skills, both verbal and written, technical and non-technical
• Demonstrated ability to provide excellent customer service
• Bachelor’s degree or equivalent experience in a web-based application help desk role
• Experience with Microsoft SQL or other database application
• Two (2) years’ customer service experience in a high call volume setting
• Basic knowledge of medical terminology
• Understanding of insurance payment processes (deductible, copay, coins etc)
• Assists patients with billing, service and insurance questions on the phone, via email or in person
• Documents all calls and actions taken in the hospital computer system. Sets next work date if follow-up is needed
• Updates system with insurance or patient demographic corrections, Submits /resubmits claims as indicated
• Sets up payment plans as needed within Medical Center guidelines
• Screens patients for charity care as necessary and provides applications as appropriate
• Is familiar with Medicaid/Medi-Cal and other financial assistance programs and refers patients as appropriate
• Tracks and resolves patient complaints within 48 hours
• Assists departments within hospital as able or refers appropriately to Patient Finance Management Team Members
• Returns voice mail messages same day received
• Generates itemized bills as needed to any customer, internal or external
• Refers mail and phone calls of outsourced accounts to the appropriate vendor
• Partners with customer contacts and field sales to provide exceptional service through phone and email communication. Acts as a liaison between the customer and operations
• Manages/enters new orders from customers through internal programs such as Flash, SAP order entry systems, with emphasis on error-free order management and same-day order entry. Enters changes and cancellations from customers, using established business rules
• Proactively communicates with internal and external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with planning and operations to verify lead times, confirm scheduled order completion dates and communicate special handling requests
• Maintains accurate and organized order files, order acknowledgments, internal notes and customer contact information in appropriate software systems
• Expedites orders to meet customer deadlines; processes emergency and/or expedited orders and shipments in a timely manner; provides customers and/or distributors with product information; and prepares price quotations
• Authorizes RMA (Returned Material Authorization) requests and issues RMA numbers. Investigates claims by conducting fact-based investigation and working with operations and Quality personnel
• Manages service and warranty orders
• Regularly participates in cross-functional teams to solve recurring customer issues
• Strong interpersonal communication skills
• Understanding of Sales and Marketing strategies
• Strong customer focus and service oriented abilities
• Computer proficiency and data entry skills, including proofreading, MS Word and Excel, SAP or CRM application
• Team-oriented and collaborative mindset
• Ability to think outside of the box
• Conflict resolution, negotiation and problem solving abilities
• Bachelor’s degree from an accredited institution
• Minimum 1 year of experience in customer service, inside sales or pricing
• Relocation benefits are not provided for this role. Only local candidates residing within 50 miles of Aurora, CO will be considered
• Lighting and/or electrical industry experience

UK Customer Services Representative Resume Examples & Samples

• Order processing as appropriate
• Invoicing and Documentation generation
• Delivery execution & follow up
• Pre / Post Sales Services
• First point of contact for all customers via phone and email
• Order check, correction and processing
• Updating and maintaining pricing for new Tenders and Quotations
• Customer Quotation preparation and tracking – Ireland only
• Product availability check. Liaising with customers via phone and email
• Shipping advice/updates to customers
• Tracking customer orders using courier website and liaising with the warehouse for tracking and Proof of Deliveries
• Credit note processing for pricing, order queries and product returns
• Invoice queries
• Co-ordination and mailing of documents for customers e.g product code changes
• Problem solving, consignment queries and complaints management
• Internal (Sales, Finance, Marketing etc) & External Customer communication
• Liaise with Supply Chain controlling function on stock related issues
• Forecasting, management of call offs & standing orders
• Assisting with Clinical trials
• Assisting with product recalls – hospital and courier liaison
• Support internal Sales Teams and Business Unit Manager
• Use of Salesforce to share information regarding Customer Service and Business Unit
• Logging of service related complaints via Salesforce
• 2 years + experience in customer service role is a significant advantage for this role
• Technical skills (which will be developed on the job and supported by regular trainings)
• Communication (Both oral & written)
• Initiative & follow through
• The preferred profile of an Representative Customer Service is someone who would have sufficient experience in the Medical, Pharma or Ortho / Implantable device industry
• Other professional experience in logistics is also an added value

RCM Customer Services Representative Resume Examples & Samples

• Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found
• Ability to interpret and apply reimbursement aspects of managed healthcare contracts
• Ability to clearly articulate a response to the customer using appropriate voice modulation
• High school education or the equivalent
• Coordinate and/or enter orders coming in via fax, e-mail or telephone from customers and sales representatives according to specific requirements, including bundling & consignment orders, free of charge deliveries etc
• Address enquiries from third party order processing supplier with regards to orders placed by customers and or sales representatives
• Monitor the delivery processes (e.g. Distribution Center and/or carrier), follow up and take actions to ensure customer expectations are met. Arrange special deliveries on request
• Ensure correct and timely invoicing, follow up on obtaining purchase order references from customers when applicable
• Handle requests for returns and/or credits from customers and sales representatives after obtaining appropriate authorization according company policy
• Address issues in the returns process with freight forwarder, warehouse, sales representative and /or customer
• Respond to enquiries from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability, warranty requests etc
• Responsible to follow up on the Field inventory checks with the sales representatives on agreed timeframes,
• Manage litigations when applicable
• Report on backorders, Field Inventory and operational key metrics
• Language skills – English, Dutch/ Flemish, French (at least two out of the three)
• Order processing capability with knowledge of SAP or other major ERP systems
• MS office/Excel proficiency
• Ability to handle exceptions and non-standard orders
• Ability to work with third party order processing supplier (GBS)
• Business process knowledge in an international environment
• Capacity to gain product knowledge and applications, with medical/healthcare industry experience
• Continuous improvement capability an advantage
• Customer orientated, collaborative working style
• Influencing, networking and relationship building skills
• Analytical with a problem solving mind set, resourceful
• Owns the problem until it is fixed
• Requires minimal supervision, mainly works autonomously
• To support the management team in delivering a compliant customer friendly help desk function
• To review outstanding tasks and ensure these are assigned and completed efficiently
• Good Time management and communication skills essential
• To manage other external sites and contracts that report maintenance requests into the RLUH helpdesk
• Regularly review logged calls on the database, to monitor completion times, and ensure feedback is given to the caller in relation to their request
• Prepares for and participates actively in branch sales meetings
• Accurately prepares necessary documentation from the sale of products and services and inputs data
• Assists in training branch team members, on product knowledge and skill development when necessary
• Recognize and escalate recurring problems, inferior processes or outdated procedures
• Logging and classifying all calls and requests for assistance in the customer relationship management system
• University qualified discipline relating to financial markets, the finance sector or business
• General Programming Skills and/or Software Debugging is an advantage
• Experience in editing, online publishing, website management
• Experience using web content management systems
• Proofreads copy for grammar, style and accuracy
• Makes corrections to content before it is posted to the site
• Uses analysis and judgment and exercises discretion in selecting methods and technique for obtaining solutions
• Filter and escalate inquiries relating to other aspects of Thomson Reuters businesses (e.g. sales, technology, business leads, etc.) as appropriate
• Track inquiry resolution progress and where appropriate, actively call customers with a status update or resolution
• Solving complex issues may involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact
• Inquiries will vary but typically include compliance learning courseware changes/updates, project status, product training requests, course assignments and reminder updates adding users into the LMS, password assistance
• Experience with Excel and spreadsheet data manipulation
• Professional attitude and proven strong customer service orientation
• Detail orientated with sound information probing skills
• Experience in a customer service or technical support environment preferred. Previous experience in the financial industry desirable
• Willingness to undertake additional projects and responsibilities from time to time
• Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business
• Pro-actively interacts with customers.
• Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers
• Interacts with the broader network of internal Chemours’ partners to ensure that the customers’ requirements are understood and commitments are met
• Receives and processes all types of customer orders including complex and/or Export orders.
• Is responsible for inquiry & order handling process from beginning to end.
• Is responsible for management of consignment stock: consignment fill-up, inventory management, invoicing, count, reconciliation
• Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis
• Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed
• Is able to provide backup coverage for other CSR’s for standard transactions
• Bachelor degree or equivalent through experience
• Proficient in Word and Excel, knowledge of SAP is a plus
• Good knowledge of Italian or Spanish is an asset
• Problem-solver
• Highly focused on customer satisfaction
• Accurate worker
• In possession of a driver’s license

Related Job Titles

• Retail Customer Service Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Retail Customer Service Resumes:

• Greet customers and ascertain their needs
• Respond to customer inquiries and complaints in a timely and professional manner
• Provide product and service information to customers
• Process customer orders and payments
• Resolve customer service issues in a timely and efficient manner
• Maintain customer records and accounts
• Assist with product displays and merchandising
• Monitor customer feedback and suggest improvements
• Assist with inventory management and stock replenishment
• Ensure compliance with company policies and procedures
• Participate in team meetings and training sessions
• Develop and maintain relationships with customers

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Retail Customer Service Resume Example:

• Implemented a new customer feedback system, resulting in a 25% increase in positive feedback and a 15% decrease in negative feedback within the first month.
• Developed and executed a training program for new hires, resulting in a 40% decrease in onboarding time and a 20% increase in customer satisfaction scores.
• Collaborated with the merchandising team to redesign product displays, resulting in a 30% increase in sales for targeted products.
• Managed inventory levels and implemented a new stock replenishment system, resulting in a 20% decrease in out-of-stock items and a 10% increase in sales.
• Developed and implemented a customer loyalty program, resulting in a 15% increase in repeat customers and a 5% increase in average order value.
• Resolved a high-priority customer complaint, resulting in a 50% increase in customer satisfaction scores and a 10% increase in positive online reviews.
• Implemented a new customer service tracking system, resulting in a 20% increase in issue resolution time and a 15% increase in customer satisfaction scores.
• Collaborated with the marketing team to develop and execute a successful holiday promotion, resulting in a 25% increase in sales during the promotion period.
• Developed and maintained relationships with key customers, resulting in a 10% increase in repeat business and a 5% increase in average order value.
• Customer service excellence
• Communication and interpersonal skills
• Problem-solving and conflict resolution
• Inventory management
• Training and onboarding
• Sales and promotion strategies
• Customer loyalty and retention
• Merchandising and product display
• Collaboration and teamwork
• Time management and organization
• Adaptability and flexibility
• Data analysis and reporting
• Relationship building
• Digital and social media proficiency

Top Skills & Keywords for Retail Customer Service Resumes:

Hard skills.

• Point of Sale (POS) Systems
• Cash Handling and Management
• Inventory Management
• Customer Complaint Resolution
• Sales Techniques and Strategies
• Product Knowledge and Demonstration
• Order Fulfillment and Processing
• Payment Processing
• Customer Service Metrics and Reporting
• Customer Relationship Management (CRM) Software
• Upselling and Cross-selling
• Merchandising and Display Techniques

Soft Skills

• Communication and Interpersonal Skills
• Active Listening and Empathy
• Problem Solving and Conflict Resolution
• Time Management and Prioritization
• Attention to Detail and Accuracy
• Patience and Tactfulness
• Adaptability and Flexibility
• Customer Service Orientation
• Sales and Upselling Skills
• Teamwork and Collaboration
• Positive Attitude and Enthusiasm
• Multitasking and Stress Management

Resume Action Verbs for Retail Customer Services:

• Collaborated
• Communicated
• Anticipated
• Prioritized
• Followed up
• Demonstrated

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Resume FAQs for Retail Customer Services:

How long should i make my retail customer service resume, what is the best way to format a retail customer service resume, which keywords are important to highlight in a retail customer service resume, how should i write my resume if i have no experience as a retail customer service, compare your retail customer service resume to a job description:.

• Identify opportunities to further tailor your resume to the Retail Customer Service job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

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Related Resumes for Retail Customer Services:

Retail customer service, customer service associate, customer service representative, customer service specialist, customer service coordinator, customer service lead, customer service manager, customer support specialist.

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• Intuitive resume builder: An intuitive interface that simplifies the resume creation process, offering modern templates for a professional look.
• Customization choices: Users can personalize their resumes by selecting from various font styles, colors, layouts, and sections to align with their unique style.
• Comprehensive content suggestions: Access to a collection of expertly curated bullet points, action verbs, and industry-specific phrases to craft impactful resume content.
• Real-time previews and editing: Real-time previewing and editing capabilities ensure a visually appealing and error-free final resume.
• Integration with professional networking platforms: Integration with LinkedIn allows users to maintain consistency between their online presence and resume.
• Tailored resumes for different job applications: The duplication feature facilitates the creation of multiple resume versions, each customized for specific job applications or industries.
• Resume analytics and tracking: Users can monitor the views and downloads of their resumes, gaining valuable insights to optimize their job search strategies.
• Professional Resume : $169
• Resume With Cover Letter : $199
• All-Included : $199

>> Use Super Star Resume to Secure Your Dream Job

ZipJob - Best Resume Builder for Guarantees

Star Rating: 4.7/5

ZipJob is widely regarded as an excellent option for resume creation, especially for those who value guarantees. Their impressive 60-day assurance ensures that individuals searching for employment will experience a surge in interview invitations within this period.

If this desired outcome cannot materialize, ZipJob proactively offers a complimentary review and revision of your resume. This guarantee highlights their commitment to client contentment and showcases their unwavering belief in the superior quality of their resume writing services.

• The starting package is cost-effective
• Complimentary ATS check included
• 60-day interview assurance with higher-tier packages
• The design and layout made it challenging to read the resume
• The summary section was overly lengthy and filled with clichés
• The formatting of the education and training sections was subpar
• Expert resume writers: ZipJob provides access to a team of expert resume writers with the skills and knowledge to review, evaluate, and optimize your resume for compatibility with Applicant Tracking Systems (ATS) and hiring managers.
• ATS optimization: Meaning they ensure your resume is structured and formatted to navigate and succeed in ATS filters effectively. Employers commonly use these filters to assess and rank resumes during the initial screening process.
• Keyword optimization: The resume builder online offered by ZipJob assists you in identifying and integrating pertinent keywords and industry-specific terminology. This practice heightens the visibility of your resume, making it more likely to capture the attention of hiring managers.
• Job-specific content suggestions: ZipJob provides valuable advice regarding the most relevant and influential content to include in your resume for different job titles and industries. This guidance is invaluable in customizing your resume for specific roles.
• Cover letter writing assistance: ZipJob supports the creation of impactful cover letters that complement your resume, strengthening your overall job application.
• Unlimited revisions: One noteworthy feature of ZipJob is the option for unlimited revisions and updates to your resume. This ensures that your resume not only meets but continues to meet your specific requirements and mirrors your professional growth.
• Collaboration with resume writers: the platform facilitates direct collaboration with the resume writers, enabling you to share additional information, discuss specific requirements, and seek clarifications at any stage of the resume creation process.
• Launch Package: $139 (or $48/mo)
• Fast Track Package: $189 (or $65/mo)
• Premium Package: $299 (or $27/mo)

>> Use ZipJob to Secure Your Dream Job

Resumeble - Best Resume Builder With Custom Bundles

Star Rating: 4.3/5

Resumeble is a highly efficient and user-friendly resume builder that empowers individuals to create professional and compelling resumes. With Resumeble, crafting a standout resume becomes a streamlined process thanks to its intuitive interface and extensive range of customizable templates.

Whether you’re a recent graduate, a seasoned professional, or someone looking to change careers, Resumeble caters to all needs and skill sets. It offers helpful suggestions and expert advice to ensure your resume showcases your unique qualifications and achievements in the best possible light.

• A 60-day interview guarantee is included
• Budget-friendly package deals are available
• It’s more established than some other websites
• Keyword optimization: This feature helps optimize your resume by suggesting relevant keywords aligned with your target industry or job, enhancing your visibility to Applicant Tracking Systems (ATS) and recruiters.
• Content import: Resumeble allows you to import your existing resume or LinkedIn profile, saving you the time and effort of manual data entry.
• Real-time editing: You have the convenience of editing and modifying your resume in real time, providing the flexibility to experiment with various formats, sections, and content.
• ATS compatibility: Resumeble ensures your resume is ATS-compatible, essential for better visibility and a higher chance of being shortlisted by employers using Applicant Tracking Systems.
• Download options: The platform offers various download formats, including PDF, Word, and plain text, ensuring compatibility with diverse application processes.
• Cover letter builder: Resumeble features an integrated cover letter builder, streamlining the creation of professional and personalized cover letters that complement your resume.
• Career Pro Package : $159.00
• Professional Package : $299.00
• Premium Package : $399.00

>> Use Resumeble to Secure Your Dream Job

Let’s Eat, Grandma - Best Resume Builder for Range of Career Service

Star Rating: 4/5

Let’s Eat, Grandma is an inventive and progressive tool for creating impressive resumes. The platform streamlines the resume-building process, making it easier for job seekers to craft exceptional resumes. With Let’s Eat, Grandma, individuals can create unique resumes that catch the eye of employers and set them apart from the competition.

This user-friendly platform offers a range of customizable templates that allow users to tailor their resumes to showcase their specific skills and experiences. Let’s Eat, Grandma also provides expert advice and recommendations to help ensure that your qualifications and achievements are effectively highlighted in your resume.

• Complimentary resume evaluation
• Choices available for individuals from entry-level to executive-level positions
• Extensive collaboration opportunities
• Not specialized in academic CVs or federal resumes
• Relatively higher pricing compared to some other services
• Potential for a longer turnaround time compared to competing services
• Expert choice: You can save your resume in multiple formats (PDF, Word, plain text) or easily share it with potential employers via email or a link, simplifying the distribution of your resume.
• Error highlighting: The builder can identify potential errors, inconsistencies, or missing information within your resume and provide suggestions or alerts for improvement.
• Section prompts: Pre-written prompts for various resume sections (e.g., work experience, education, skills) can help you structure your resume effectively and ensure you include essential details in each area.
• Customizable sections: You can add, remove, or rearrange sections to tailor your resume to emphasize your strengths and relevant experiences.
• Keyword optimization: The resume builder can recommend industry-specific keywords based on the job description, enhancing your resume’s chances of passing through Applicant Tracking Systems (ATS) and grabbing the attention of hiring managers.
• Starter Package : Priced at $439, but there is an anti-inflation sale price of $389.
• Accelerated Package : $549.
• The premium Package : $689, but the anti-inflation sale price is $614.
• Executive Concierge Service : $1,899 or as low as $119/month.

>> Use Let’s Eat, Grandma to Secure Your Dream Job

ResumeSpice - Best Resume Builder for Job Seekers of Any Level

Star Rating: 3.8/5

ResumeSpice , a renowned online resume builder, streamlines crafting professional resumes. This platform provides job seekers with a user-friendly interface and a wide selection of templates, enabling them to create impressive resumes that align with their career objectives.

With ResumeSpice’s seamless experience, users are guided through each resume section effortlessly while receiving valuable tips throughout the process. From personal details and work history to skills and accomplishments, this platform ensures that all crucial aspects of a resume are comprehensively addressed.

• Additional assistance
• Timely service
• ATS optimization
• Guaranteed interviews
• Restricted revisions
• Insufficient customization options
• Restricted refund policy
• User-friendly interface: ResumeSpice boasts an intuitive and user-friendly platform, simplifying the resume creation process and offering a seamless experience to users.
• Extensive template library: The platform offers a vast selection of professionally designed templates tailored to various industries and job positions. Users can explore different styles and layouts to find the perfect match for their needs.
• Import and export options: ResumeSpice enables users to import their existing resumes in formats like PDF or Word for easy editing and updates. Users can conveniently export their finalized resumes in multiple formats, facilitating sharing with employers or uploading to job portals.
• Mobile-friendly design: ResumeSpice is optimized for mobile devices, allowing users to create and modify their resumes using smartphones or tablets.
• Cloud storage: The platform provides secure cloud storage for users’ resumes, ensuring accessibility and updates from any device with an internet connection.
• Resume tracking: ResumeSpice includes tools for tracking the performance of submitted resumes, such as monitoring views, downloads, and application outcomes. These features empower users to evaluate their progress and make data-driven enhancements to their job search strategies.
• Entry Level Resume : $479
• Professional Resume : $589
• Executive Resume : $699

>> Use ResumeSpice to Secure Your Dream Job

TopResume - Best Resume Builder for Customer Service

Star Rating: 3.6/5

TopResume is an outstanding resume builder explicitly tailored for customer service professionals. It offers a seamless and user-friendly experience, enabling users to create exceptional resumes effortlessly. The platform goes beyond just providing a basic resume template, offering valuable suggestions and tips to optimize the content.

This ensures that each resume created on TopResume is unique and attention-grabbing in the highly competitive job market.

Besides its user-friendly interface, TopResume provides expert review services. These services allow skilled professionals to provide personalized feedback on resumes, helping enhance their overall quality further. By leveraging this feedback and incorporating attention to detail, customer service professionals can create compelling resumes that effectively capture the attention of potential employers.

• Streamlined registration process
• Well-designed and formatted one-page resume
• The summary and Job Scope sections were overly extended
• The training section needed to have prominence
• Skill-based sections: The resume builder features dedicated sections highlighting essential customer service skills, including communication, problem-solving, conflict resolution, and relationship building.
• Expert review services: TopResume provides expert review services where experienced professionals offer personalized feedback and recommendations to enhance the overall quality of your resume.
• ATS compatibility: The platform ensures that the resumes created are compatible with Applicant Tracking Systems (ATS), which employers commonly use for scanning and filtering resumes.
• Download and sharing options: Users can download their resumes in various formats, such as PDF or Word, and easily share them with potential employers or upload them to job portals.
• Industry-Specific Tips: TopResume offers industry-specific tips and guidance to assist users in tailoring their resumes to the customer service field, helping them stand out among competitors.
• Cover letter builder: Besides resume building, TopResume provides a builder that empowers users to craft professional and compelling cover letters customized for customer service roles.
• Mobile accessibility: The platform is mobile-friendly, allowing users to create, edit, and update their resumes while on the go, using their smartphones or tablets.
• Entry level : Up to 200$.
• Professional level : Up to 200$-400$.
• Executive level : Up to $350-$700.

>> Use TopResume to Secure Your Dream Job

Resume Writing Services - Best Resume Builder for Affordability

Star Rating: 3.3/5

While Resumewritingservices.org may be a different size than its competitors, it stands out due to its team of talented and experienced resume writers. The website is user-friendly and provides exceptional service. However, this service’s true strength lies in its writers’ expertise.

Resumewritingservices.org sets itself apart by offering a comprehensive consultation process and goes beyond expectations by providing unlimited calls with its resume writers. This personalized approach distinguishes them from other companies and guarantees each client receives individual attention and support.

• Experienced resume writers of the highest caliber
• Unlimited phone consultations and revisions
• More expensive than rival services
• A limited range of products
• Skilled and experienced resume writers: Resumewritingservices.org takes pride in its team of highly trained and professional resume writers who possess a deep understanding of crafting effective resumes.
• Personalized service: Resumewritingservices.org offers a personal touch by providing unlimited calls with their resume writers. This unique feature allows clients to engage in direct communication and close collaboration with the writers throughout the resume creation process.
• Competitive job market expertise: The writers at Resumewritingservices.org have knowledge of current job market trends. This ensures that the resumes they create are optimized to excel in today’s fiercely competitive job market.
• Quality Assurance: The service maintains a rigorous quality assurance process to guarantee that the resumes delivered to clients meet the highest standards and align with their expectations.
• Timely delivery: Resumewritingservices.org is committed to delivering resumes within the agreed-upon timeframe, ensuring clients receive their documents promptly.
• Client satisfaction guarantee: Resumewritingservices.org offers a client satisfaction guarantee, assuring clients are fully content with the final resume. The service is ready to provide revisions if necessary.
• Affordable pricing: Resumewritingservices.org provides pricing options that are competitive and transparent, making professional resume writing accessible to a wide range of job seekers.

Resumewritingservices.org employs a pricing system that is clear and easy to understand for their resume-building services. The initial package begins at $270 , including a comprehensive consultation with a skilled resume writer and developing an individualized resume.

They offer extra options that enable customers to personalize their packages based on their unique preferences. This adaptable pricing strategy guarantees that clients can choose the services that align with their requirements and financial constraints.

>> Use Resume Writing Services to Secure Your Dream Job

Craft Resumes - Best Resume Builder for Quick-Turnaround

Star Rating: 3/5

Craft Resumes stand out as a well-established writing and editing service known for its ability to deliver effective outcomes. Our dedication to providing a 24-hour turnaround guarantees you’ll receive the initial version of your resume promptly.

Navigating our user-friendly website is effortless, making it easy to use our services. At Craft Resumes, we specialize in crafting customized resumes to match your skills, qualifications, and aspirations for your career.

• Speedy completion
• Customized CVs
• Intuitive site
• Insufficient details
• Absence of assurances
• Quick turnaround: Craft Resumes commits to delivering the initial draft of your resume within 24 hours, ensuring a speedy and efficient service.
• Expert Writers: Craft Resumes prides itself on its team of experienced writers who possess expertise across various industries and stay up-to-date with current hiring trends. They’re dedicated to making your resume stand out and catch the attention of potential employers.
• Unlimited revisions: We provide unlimited revisions to guarantee your complete satisfaction. If you have specific changes or additions in mind, our team will collaborate with you closely to implement the modifications.
• Confidentiality and Privacy: At Craft Resumes, we prioritize the confidentiality and privacy of your personal information. You can trust that your data will be handled securely and with the utmost discretion.
• Tailored resumes: We specialize in tailoring resumes to align with your career objectives, industry, and job requirements. Each resume is personalized to accentuate your unique strengths and qualifications.
• Resume Writing : $229.00
• Basic : $279.99
• Optimal : $339.99
• All-In-One : $499.99

>> Use Craft Resumes to Secure Your Dream Job

Resume Companion - Best Value Resume Builder

Star Rating: 2.8/5

Resume Companion is a virtual platform and service that specializes in aiding individuals in creating resumes that are professional and impactful. It offers an array of resources and tools to assist job seekers in crafting interesting resumes that effectively showcase their skills, experiences, and qualifications.

A prominent feature of Resume Companion is its user-friendly resume builder. This tool allows users to select from various professionally designed templates and personalize them based on their specific requirements.

Users can effortlessly incorporate their personal information, employment history, educational background, skill set, and other pertinent details to produce a customized resume tailored to their needs.

• Intuitive user interface
• High-quality templates
• Efficiency-boosting functions
• Cost-effective choice
• Restricted editing features without subscription
• Absence of extensive customization options
• Limited availability of extra services
• Cover letter builder: Resume Companion goes beyond resumes and provides users with a tool for crafting customized cover letters tailored to specific job applications. This feature guides users through the process, helping them effectively present their qualifications and make a compelling case to prospective employers.
• ATS optimization: In today’s job market, many companies use Applicant Tracking Systems (ATS) to screen resumes. Resume Companion helps users ensure their resumes are ATS-friendly. The platform offers valuable tips and insights on incorporating relevant keywords, formatting the document correctly, and increasing the likelihood of passing through the ATS screening process.
• Educational resources: Resume Companion extends its services by offering an informative blog and educational materials that cover various aspects of resume writing, job search strategies, interview techniques, and career development guidance. These resources provide users with valuable insights and advice to help them create impressive resumes and enhance their job search efforts.
• Download and sharing options: Upon completing their resumes, users can conveniently download their documents in multiple formats, including PDF and Word. Resume Companion also makes it easy for users to share their resumes online or print them offline.
• Customer support: Resume Companion values user satisfaction and offers customer support to assist with users’ questions or concerns while utilizing the platform. Users can access support through email or the platform’s contact form.

Resume Companion provides a cost-effective solution for individuals seeking an all-inclusive service. It’s vital to remember subscription renewal is required to access future editing services. In summary, Resume Companion offers a wallet-friendly option for those who desire a user-friendly resume-building experience without needing advanced writing abilities.

>> Use Resume Companion to Secure Your Dream Job

Our Ranking Methodology for Best Resume Writing Services

To comprehensively and objectively rank the top resume writing services, it is essential to have a thorough methodology. The first step in this process was conducting extensive research and analysis. This involved gathering a comprehensive list of reputable resume-writing services from multiple sources such as online searches, customer reviews, industry directories, and personal recommendations.

• Feature analysis: Evaluate the functionalities provided by each resume builder, considering elements like template variety and quality, customization flexibility, user-friendly editing and formatting options, import/export capabilities, spell check and grammar tools, and integration with job search platforms and professional networks.
• Template collection: Examine the assortment and quality of templates. Look for a wide range that suits various industries, job levels, and design preferences, considering these templates’ aesthetics, readability, and contemporary design.
• Editing and customization: Scrutinize the adaptability and user-friendliness of the editing and customization tools each resume builder provides. Assess the capacity to add or modify sections, reorganize content, and tailor resumes to specific job requirements.
• User interface and experience: Analyze the user interface and the overall user experience each resume builder offers. Evaluate the ease of navigation, instruction clarity, guidance or prompts, and the platform’s responsiveness.
• Integration with job search platforms: Determine whether resume builders offer seamless integration with popular job search platforms and professional networks like LinkedIn or ATS systems. Consider how well the resumes can be transferred and their compatibility with these platforms.
• Additional resources: Evaluate if the resume builders provide extra resources such as sample resumes, tools for creating cover letters, interview tips, or career advice. Consider the breadth and practicality of these supplementary resources.
• Mobile-friendliness: Gauge the mobile-friendliness and responsiveness of the resume builders, recognizing the growing trend of mobile job searching and application processes.
• Customer support: Reflect on the accessibility and quality of customer support services, encompassing options like live chat, email support, or knowledge bases. Assess the responsiveness and helpfulness of the support team.
• Pricing and value for money: Appraise the pricing plans presented by the resume builders in terms of the value they offer based on features, usability, and overall service quality.
• Industry reputation: Consider the standing and trustworthiness of the resume builders, considering factors such as awards, recognition, partnerships, and user feedback from reputable sources.

Buyer’s Guide: Why Use a Resume Builder?

Crafting a well-crafted CV comes naturally to particular job seekers. However, even the most seasoned experts may need help in resume writing. If you find yourself in need of help with creating a compelling resume, here are several ways in which the best online resume builder can be beneficial:

Resume builders provide users with pre-designed templates and helpful tips, streamlining the process of writing a resume and alleviating stress.

Offers Writing Tips

Promoting oneself requires considerable effort. Only some people possess writing skills, even if they enjoy self-promotion. To showcase one’s experience and knowledge effectively, a resume builder can help select the most appropriate words and phrases.

Improves Design

In every field, there are unique standards for an impressive resume. If you need to gain knowledge in design or the tools, resume builders can provide free templates to enhance your resume’s visual appeal and quality.

Applicant Tracking Systems (ATS)

Recruiters often use ATS systems to scan resumes. A good resume builder will help with formatting to ensure that your resume is easy for these systems to read.

What’s the Best Resume Builder?

The ideal resume builder for each individual may differ according to their specific requirements. If you prefer a tool that offers step-by-step guidance in creating your resume, we suggest using a builder that provides helpful tips and recommendations. If you prefer a resume builder that auto-generates a summary, we recommend using a tool that extracts information from your LinkedIn profile.

For those who enjoy having creative control over their resumes, we suggest using a platform with features. By selecting the resume builder that aligns with your needs and suits your industry and personal style, you’ll significantly increase your chances of capturing the attention of hiring managers.

Resume Builder vs. Resume Writing Service: What Matters for You

When it comes to crafting a resume, there are three options available. You can opt to create it independently, use a resume builder tool, or enlist the services of a professional resume writer. Your best choice will depend on your writing abilities, available time, and financial resources.

Do-It-Yourself

You have the choice to construct a resume entirely by yourself. The benefit of this option is that it costs nothing but requires a significant amount of effort. Along with composing all the information, you must possess graphic design skills.

This approach works well if you have these abilities, but with them, your options for creating a resume are unlimited. To overcome this limitation, you can use a resume builder or enlist the help of a resume writing service.

Resume Builder

A tool for creating resumes allows you to input your details into a template, resulting in an original appearance and layout with no design work. The top resume building tools also offer suggestions on enhancing your resume and tailoring it to match the specific job you are applying for.

While you are still responsible for writing the content, once it is written, you can quickly transfer that information into any other template with just a few simple clicks. Some of these services are free and many like to promote themselves as such, but most require a small payment to download your finished resume.

Professional Resume Writing Service

Professional resume writing services are expensive, but they offer the convenience of handling all the work for you. An experienced writer will gather relevant information about your background and transform it into a unique and engaging resume.

The process typically takes a few days, and the level of originality in the outcome largely relies on your choice of company and writer. However, we will not delve into these services further in this guide.

Are Resume Builders Worth It?

Definitely, without a doubt. An effective resume creator will guarantee that your CV is formatted correctly to navigate Applicant Tracking Systems and ultimately reach the hands of recruiters.

Is It Unprofessional to Use a Microsoft Word Resume Template?

Relying on a template will not set you apart, and there is a high likelihood that your application will be dismissed because your resume is identical to those of other job seekers.

Final Thoughts

Choosing the right resume builder is crucial in today’s competitive job market. Creating a professional and impactful resume that stands out from the crowd can significantly impact your job search. With the right tool, you can save time, improve your chances of landing an interview, and ultimately secure your dream job.

When selecting a resume builder, consider your specific needs and priorities. Look for features like customizable templates, industry-specific examples, and the ability to export your resume in different formats. Consider user reviews and ratings to ensure you choose a reputable and reliable platform.

Remember, an exceptional tool for crafting resumes should give you the power to present your skills, experience, and accomplishments effectively. It should simplify and expedite creating a resume without hassle. Investing in a reliable resume builder is investing in your professional future.

Therefore, explore the different options available for resume builders. Test out their free trials or demos and choose the best fit for your objectives. Our top recommendation is Super Star Resume . This meticulously designed resume can open doors to exciting career prospects and be a dependable companion on your journey toward success.

Ahad Waseem is a business, blockchain, and cybersecurity writer who often takes on art, politics, and economics too. As a linguistic engineer who writes to solve problems, he’s written for various tech and business publications. When he’s not writing, he’s probably on horseback, caring for his houseplants, or training Bonsai trees. He can be reached at [email protected] . McClatchy’s newsrooms were not involved in the creation of this content. We may earn a commission if you make a purchase through one of our links.

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