verbal communication assignment

36 Verbal Communication Examples

Verbal communication is the process of transmitting information to other people using language. It is the exchange of concepts, emotions, and knowledge with the help of voice or spoken word.

It can take many forms, including face-to-face conversations, phone calls, video calls, public speeches, presentations, and interviews.

Verbal communication can be aimed at a person or a particular group (or even not have a specific addressee). Still, in any case, it has a dialogic character and represents constant communicative acts.

For example, a teacher and student exchange information in a classroom setting, or two friends discuss their day together. 

In general, verbal communication is a vital component of human communication and is essential for building relationships, sharing information, and expressing emotions.

Verbal Communication Definition

Verbal communication is the transfer of information during any interaction using signs in the form of language communication. It may consist of words, tones, and non-verbal sounds.

Verbal communication is essential to foster human connection and social interaction . In the uncertainty reduction theory , it’s cited as a vital means of communication for increasing trust.

Whether it’s over the phone, face-to-face, or via other media, comprehending and expressing thoughts, emotions, and messages is a powerful approach to making relationships work. 

According to Taylor and colleagues (2022),

“…verbal communication depends on language or a prescribed way of using words so that people can share information effectively” (p. 115). 

It involves the use of complex neural mechanisms that enable the production, reception, and processing of spoken language. 

Marshall and Firth (2018) believe that

“…verbal communication is sending a message through a spoken language that is understood by both the sender and receiver” (p. 76).

Such communication includes facial expressions, intonation, and body language.

This type of communication is essential for maintaining relationships, discussing plans, and understanding each other’s emotions.

In simple terms, verbal communication is the exchange of ideas, thoughts, and emotions through phrases and word choice. 

Verbal Communication Examples

• Face-to- f ace c onversations : Face-to-face conversations are the most prevalent form of verbal communication, which can happen in any situation—from simply catching up with friends to having a heated debate. It occurs when two or more people directly interact with one another. Whether it be an informal discussion or formal business engagement, it plays an integral role in connecting and exchanging ideas between individuals.
• Phone calls : Phone conversations are an exceptionally effective way to communicate, regardless of whether they’re used for personal or professional matters. People can connect quickly with a few words or delve into deep discussions that span hours.
• Oral Presentations : Presentations are a form of verbal communication involving one person speaking to a group to inform, educate, or persuade them about a particular topic. For example, a business might have someone give a presentation to new employees about company policies and procedures.
• Interviews : Interviews are a useful way to acquire information through verbal exchange, with one party (the interviewer) posing questions and the other providing answers. Job interviews are an ideal example of this kind of discourse.
• Public speaking: From lectures to debates, public speaking is an art form that allows one person to reach a large group of people to inform, educate, or persuade them on various topics. It’s an effective way for a single individual to quickly and efficiently make their voice heard among a broad audience.
• Group discussions : Group conversations are a powerful way of connecting through words, as it involves multiple minds sharing their perspectives and ideas on a subject or topic. Group talks can be either planned out or spontaneous, and they may take place anywhere from workplaces to classrooms and beyond.
• Storytelling : Storytelling is an enthralling mode of communicating through which one individual conveys a narrative to another or a group in order to edutain, teach, or motivate. When it’s done right, storytelling can be immensely powerful and establish strong connections with the listeners on an emotional level.
• Debates : Debates are a form of verbal communication in which two or more people present opposing views on a particular topic. It can be used as an educational tool for students or as a way to discuss and resolve conflicts between different groups. So, for example, a debate between two political candidates can help citizens make an informed decision.
• Face-to-face negotiations : Negotiations are a prime example of verbal communication that involves two or more parties engaged in discussing and bargaining over any given issue. They can be used for various purposes, including business negotiations, labor negotiations, and diplomatic talks .
• Face-to-face Counseling : Counseling is verbal communication involving a trained professional communicating with a client to provide support, guidance, or therapy. Counseling can take various forms, such as individual, group, and family counseling.

List of Additional Examples

Additional key situations in which verbal communication is highly valuable include:

• Speaking up in a meeting
• Giving a speech to a group of people
• Teaching a class
• Ordering food at a restaurant
• Asking for directions
• Giving feedback on a project or assignment
• Apologizing for a mistake
• Expressing gratitude
• Offering condolences
• Explaining a concept to someone
• Giving directions
• Explaining rules or guidelines
• Asking for help
• Giving instructions
• Giving compliments
• Providing constructive criticism
• Telling a joke
• Consoling someone over a cup of tea
• Pillow talk between a couple
• Discussing a performance review
• A quick conversation in the hallway
• Sharing ideas or brainstorming with team members
• Giving a sales pitch
• Explaining company policies
• Giving a motivational speech
• Expressing love or affection

Effective Verbal Communication Skills

Some common strategies for effectively communicating orally, or what we might call ‘verbal communication skills’ include:

• Projecting your voice – Projecting your voice means ensuring your words are heard clearly by all intended listeners. It may also help to establish a sense that you are confident. Soft or mumbling voices are often associated with timidness and uncertainty.
• Volume modulation – While projecting your voice is positive, being too loud in the context of the communication environment can come across as aggressive or inappropriate. Modulate your voice so people can clearly hear it, but not so you’re talking over others or making others uncomfortable.
• Tone modulation – Tone refers to the manner in which you are speaking. An angry tone might be fast and abrupt while a loving tone might be soft and calm. Modulate your tone to help project your intended message.
• Controlling vocal fry – Vocal fry occurs when a person’s voice sounds like it is croaking or it goes up at the end of a sentence (such as when asking a question). By ensuring your voice maintains consistency you can attain an air of confidence and self-control .
• Active listening – Listening is a big part of communication. By listening actively (nodding, taking notes, asking strategic clarification questions), what you subsequently say will increase in quality, contribute better to the conversation, and be better received by your interlocutor.
• Appropriate humor – Telling jokes is highly contextually dependant and even culturally dependant. Ensure your humor will be taken well by only using it in situations where your audience is receptive. A well-placed joke, however, can calm a room, break the ice, and set the tone for the rest of your conversation.
• Strategic pauses – Pausing strategically at the end of a key point can ensure your message gets through and is emphasized. But too much pausing can lead your listeners to boredom.
• Encouraging dialogue – Often, people get confused and lost when we are speaking to them. To ensure they are keeping up with our explanations, points, and stories, we should encourage people to ask for clarification and engage in two-way discussion.

Verbal vs. Non-Verbal Communication

While verbal communication involves exchanging words, non-verbal communication is using body language and other visual cues to convey meaning without using words, and is often considered passive communication (Buck & VanLear, 2002).

Verbal communication refers to the use of language, whether written or spoken, to convey meaning between two or more individuals. 

Instead of words, nonverbal communication allows people to express themselves in other ways, including facial expressions, body language, tone of voice, and gestures. It means people can communicate even without speaking a single word!

Verbal communication is typically encoded through the use of words, grammar, and syntax and is decoded by the listener through their understanding of the same.

Nonverbal communication is encoded and decoded through facial expressions, gestures, tone of voice, and body language (Taylor et al., 2002).

While verbal communication can vary significantly across different languages and cultures, it is generally more universal than nonverbal communication. 

Nonverbal communication can differ greatly depending on cultural norms and can be misinterpreted if people from different cultural backgrounds are involved (Chang, 2015).

Thus, while verbal communication is conveyed through words, sentence structure, and other linguistic cues, nonverbal communication uses facial expressions, postures, and inflections in one’s voice.

Understanding and utilizing both verbal and nonverbal communication effectively can help individuals better convey their messages and build stronger relationships.

Types of Verbal Communication

Based on the audience, verbal communication can be divided into four main categories: intrapersonal communication, interpersonal communication, small group communication, and public communication (Flood & Avillo, 2017).

Each of them has its own distinctive features and can be used to serve a variety of purposes.

1. Intrapersonal Communication

This type of verbal communication is dialogue within an individual. It is a conversation that an individual has with themselves, either silently or – in the case of verbal communication – out loud.

Intrapersonal communication can be a powerful tool for self-reflection and self-evaluation (Flood & Avillo, 2017).

2. Interpersonal Communication

Interpersonal communication refers to sharing ideas, thoughts, and understanding between two or more people. It can occur anywhere – be it a conversation between friends, a debate among coworkers, or even negotiations between business associates. 

Interpersonal communication relies on verbal cues such as tone, words, and inflection, as well as nonverbal cues such as facial expressions and body language (Flood & Avillo, 2017).

Examples of interpersonal skills include patience, consultation, mediation, tolerance, cooperation, and cultural competence .

3. Small Group Communication

Small group communication is an invaluable tool for not just brainstorming and problem-solving but also for making informed decisions that are based on varied perspectives and insights.

It may include a group of friends, colleagues, or classmates discussing topics related to their interests (Flood & Avillo, 2017).

4. Public Communication

Public speaking is widely known and practiced in today’s world. It involves one person addressing an expansive audience with speeches, rallies, presentations, or similar events. 

This form of communication has been used to propel political campaigns, motivate soldiers during wartime and convey important messages for centuries (Flood & Avillo, 2017).

Public communication relies on the speaker’s ability to engage the audience through verbal cues such as tone, pace, and inflection, as well as nonverbal cues such as gestures and facial expressions.

Strengths of Verbal Communication

Verbal communication is a powerful tool that can be used to build relationships, resolve conflicts, and share ideas (Kimathi, 2014).

It allows for rich communication because people can usually It has the following advantages:

• Clarity : Verbal communication allows for clear and direct expression of ideas, thoughts, and feelings. It provides the opportunity to articulate specific messages precisely and accurately, making it easier for others to understand and respond to them.
• Feedback : With instant feedback, both the speaker and listener can ensure they have a shared understanding of the message.
• Emotion : Verbal communication has the potential to convey emotions effectively, such as enthusiasm and sincerity, through subtle yet meaningful changes in tone of voice, inflection points, and emphasis.
• Adaptability : Its versatility allows it to be customized for any audience, making it a useful communication vehicle whether one needs to persuade, instruct or negotiate with someone.
• Creativity : Expressing oneself verbally has the potential to be an enriching experience, allowing people access to a world of figurative language and literary devices that can craft messages in ways both creative and memorable.

Weaknesses of Verbal Communication

Like any other form of communication, verbal communication also has its share of drawbacks, such as common misunderstandings and misinterpretations (Kimathi, 2014).

It has the following disadvantages:

• Misinterpretation : Verbal communication is highly subjective and open to interpretation, which can lead to misunderstandings. It can be due to a lack of clarity in the message itself and misunderstandings or miscommunications in tone and body language.
• Memory : Verbal communication is temporary and can be difficult to remember accurately. It can be especially problematic when important details or instructions are being communicated.
• Distractions : Verbal exchange can often be disrupted by external interruptions, ambient noise, or distractions that vie for attention. Consequently, sustaining interest and engaging in a productive discussion can become difficult.
• Inefficiency : For large groups or when discussing intricate facts and figures, verbal communication can be difficult. It’s tiring, ineffective, and does not always provide the most accurate data representation. 

Verbal communication is a fundamental part of human dialogue, allowing people to share their ideas, emotions, and knowledge with one another.

It can take on several forms ranging from direct conversations to phone calls or video chats to public speeches and interviews.

Verbal communication is crucial in building relationships, sharing information, and expressing emotions. 

Verbal communication requires exchanging words, while nonverbal communication employs body language and additional visual cues to express meaning without speaking. 

Both methods of interaction are pivotal for effective human contact, and recognizing the advantages and shortcomings of each can result in successful conversations.

Understanding the different types of verbal communication and how they are used can help individuals become more effective communicators and build stronger relationships in all areas of their lives.

Buck, R., & VanLear, C. A. (2002). Verbal and nonverbal communication: Distinguishing symbolic, spontaneous, and pseudo-spontaneous nonverbal behavior.  Journal of Communication ,  52 (3), 522–541. https://doi.org/10.1111/j.1460-2466.2002.tb02560.x

Chang, Y. (2015). Cultural norms and nonverbal communication: An illustration.  Communication Teacher ,  29 (4), 191–195. https://doi.org/10.1080/17404622.2015.1057749

Flood, E., & Avillo, A. (2017).  Full-contact leadership . Pennwell, Fire Engineering Books & Video.

Kimathi, T. (2014).  Advantages and disadvantages of oral/verbal communication and written communication . GRIN Verlag.

Marshall, M., & Firth, S. (2018).  AQA GCSE (9-1) psychology . Hodder Education.

Taylor, C., Lillis, C., & Lynn, P. (2022).  Skills checklist for fundamentals of nursing: The art and science of person-centered nursing care . Wolters Kluwer.

Viktoriya Sus (MA)

Viktoriya Sus is an academic writer specializing mainly in economics and business from Ukraine. She holds a Master’s degree in International Business from Lviv National University and has more than 6 years of experience writing for different clients. Viktoriya is passionate about researching the latest trends in economics and business. However, she also loves to explore different topics such as psychology, philosophy, and more.

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2.3 Principles of Verbal Communication

Learning objective.

• Identify and describe five key principles of verbal communication.
• Explain how the rules of syntax, semantics, and context govern language.
• Describe how language serves to shape our experience of reality.

Verbal communication is based on several basic principles. In this section, we’ll examine each principle and explore how it influences everyday communication. Whether it’s a simple conversation with a coworker or a formal sales presentation to a board of directors, these principles apply to all contexts of communication.

Language Has Rules

Language is a code, a collection of symbols, letters, or words with arbitrary meanings that are arranged according to the rules of syntax and are used to communicate (Pearson & Nelson, 2000).

In the first of the Note 2.1 “Introductory Exercises” for this chapter, were you able to successfully match the terms to their meanings? Did you find that some of the definitions did not match your understanding of the terms? The words themselves have meaning within their specific context or language community. But without a grasp of that context, “my bad” may have just sounded odd. Your familiarity with the words and phrases may have made the exercise easy for you, but it isn’t an easy exercise for everyone. The words themselves only carry meaning if you know the understood meaning and have a grasp of their context to interpret them correctly.

There are three types of rules that govern or control our use of words. You may not be aware that they exist or that they influence you, but from the moment you put a word into text or speak it, these rules govern your communications. Think of a word that is all right to use in certain situations and not in others. Why? And how do you know?

Syntactic rules govern the order of words in a sentence. In some languages, such as German, syntax or word order is strictly prescribed. English syntax, in contrast, is relatively flexible and open to style. Still, there are definite combinations of words that are correct and incorrect in English. It is equally correct to say, “Please come to the meeting in the auditorium at twelve noon on Wednesday” or, “Please come to the meeting on Wednesday at twelve noon in the auditorium.” But it would be incorrect to say, “Please to the auditorium on Wednesday in the meeting at twelve noon come.”

Semantic rules govern the meaning of words and how to interpret them (Martinich, 1996). Semantics is the study of meaning in language. It considers what words mean, or are intended to mean, as opposed to their sound, spelling, grammatical function, and so on. Does a given statement refer to other statements already communicated? Is the statement true or false? Does it carry a certain intent? What does the sender or receiver need to know in order to understand its meaning? These are questions addressed by semantic rules.

Contextual rules govern meaning and word choice according to context and social custom. For example, suppose Greg is talking about his coworker, Carol, and says, “She always meets her deadlines.” This may seem like a straightforward statement that would not vary according to context or social custom. But suppose another coworker asked Greg, “How do you like working with Carol?” and, after a long pause, Greg answered, “She always meets her deadlines.” Are there factors in the context of the question or social customs that would influence the meaning of Greg’s statement?

Even when we follow these linguistic rules, miscommunication is possible, for our cultural context or community may hold different meanings for the words used than the source intended. Words attempt to represent the ideas we want to communicate, but they are sometimes limited by factors beyond our control. They often require us to negotiate their meaning, or to explain what we mean in more than one way, in order to create a common vocabulary. You may need to state a word, define it, and provide an example in order to come to an understanding with your audience about the meaning of your message.

Our Reality Is Shaped by Our Language

What would your life be like if you had been raised in a country other than the one where you grew up? Malaysia, for example? Italy? Afghanistan? Or Bolivia? Or suppose you had been born male instead of female, or vice versa. Or had been raised in the northeastern United States instead of the Southwest, or the Midwest instead of the Southeast. In any of these cases, you would not have the same identity you have today. You would have learned another set of customs, values, traditions, other language patterns, and ways of communicating. You would be a different person who communicated in different ways.

You didn’t choose your birth, customs, values, traditions, or your language. You didn’t even choose to learn to read this sentence or to speak with those of your community, but somehow you accomplished this challenging task. As an adult, you can choose to see things from a new or diverse perspective, but what language do you think with? It’s not just the words themselves, or even how they are organized, that makes communication such a challenge. Your language itself, ever changing and growing, in many ways determines your reality (Whorf, 1956). You can’t escape your language or culture completely, and always see the world through a shade or tint of what you’ve been taught, learned, or experienced.

Suppose you were raised in a culture that values formality. At work, you pride yourself on being well dressed. It’s part of your expectation for yourself and, whether you admit it or not, for others. Many people in your organization, however, come from less formal cultures, and they prefer business casual attire. You may be able to recognize the difference, and because humans are highly adaptable, you may get used to a less formal dress expectation, but it won’t change your fundamental values.

Thomas Kuhn makes the point that “ paradigms , or a clear point of view involving theories, laws, and/or generalizations that provide a framework for understanding, tend to form and become set around key validity claims, or statements of the way things work.” (McLean, 2003) The paradigm, or worldview, may be individual or collective. And paradigm shifts are often painful. New ideas are always suspect, and usually opposed, without any other reason than because they are not already common (Ackerman, 1980).

As an example, consider the earth-heavens paradigm. Medieval Europeans believed that the Earth was flat and that the edge was to be avoided, otherwise you might fall off. For centuries after the acceptance of a “round earth” belief, the earth was still believed to be the center of the universe, with the sun and all planets revolving around it. Eventually, someone challenged the accepted view. Over time, despite considerable resistance to protect the status quo, people came to better understand the earth and its relationship to the heavens.

In the same way, the makers of the Intel microprocessor once thought that a slight calculation error, unlikely to negatively impact 99.9 percent of users, was better left as is and hidden (Emery, 1996). Like many things in the information age, the error was discovered by a user of the product, became publicly known, and damaged Intel’s credibility and sales for years. Recalls and prompt, public communication in response to similar issues are now the industry-wide protocol.

Paradigms involve premises that are taken as fact. Of course the Earth is the center of the universe, of course no one will ever be impacted by a mathematical error so far removed from most people’s everyday use of computers, and of course you never danced the macarena at a company party. We now can see how those facts, attitudes, beliefs, and ideas of “cool” are overturned.

How does this insight lend itself to your understanding of verbal communication? Do all people share the same paradigms, words, or ideas? Will you be presenting ideas outside your audience’s frame of reference? Outside their worldview? Just as you look back at your macarena performance, get outside your frame of reference and consider how to best communicate your thoughts, ideas, and points to an audience that may not have your same experiences or understanding of the topic.

By taking into account your audience’s background and experience, you can become more “other-oriented,” a successful strategy to narrow the gap between you and your audience. Our experiences are like sunglasses, tinting the way we see the world. Our challenge, perhaps, is to avoid letting them function as blinders, like those worn by working horses, which create tunnel vision and limit our perspective.

Language Is Arbitrary and Symbolic

As we have discussed previously, words, by themselves, do not have any inherent meaning. Humans give meaning to them, and their meanings change across time. The arbitrary symbols, including letters, numbers, and punctuation marks, stand for concepts in our experience. We have to negotiate the meaning of the word “home,” and define it, through visual images or dialogue, in order to communicate with our audience.

Words have two types of meanings: denotative and connotative. Attention to both is necessary to reduce the possibility of misinterpretation. The denotative meaning is the common meaning, often found in the dictionary. The connotative meaning is often not found in the dictionary but in the community of users itself. It can involve an emotional association with a word, positive or negative, and can be individual or collective, but is not universal.

With a common vocabulary in both denotative and connotative terms, effective communication becomes a more distinct possibility. But what if we have to transfer meaning from one vocabulary to another? That is essentially what we are doing when we translate a message. In such cases, language and culture can sometimes make for interesting twists. The New York Times (Sterngold, 1998) noted that the title of the 1998 film There’s Something About Mary proved difficult to translate when it was released in foreign markets. The movie was renamed to capture the idea and to adapt to local audiences’ frame of reference: In Poland, where blonde jokes are popular and common, the film title (translated back to English for our use) was For the Love of a Blonde . In France, Mary at All Costs communicated the idea, while in Thailand My True Love Will Stand All Outrageous Events dropped the reference to Mary altogether.

Capturing our ideas with words is a challenge when both conversational partners speak the same language, but across languages, cultures, and generations the complexity multiplies exponentially.

Language Is Abstract

Words represent aspects of our environment, and can play an important role in that environment. They may describe an important idea or concept, but the very act of labeling and invoking a word simplifies and distorts our concept of the thing itself. This ability to simplify concepts makes it easier to communicate, but it sometimes makes us lose track of the specific meaning we are trying to convey through abstraction. Let’s look at one important part of life in America: transportation.

Take the word “car” and consider what it represents. Freedom, status, or style? Does what you drive say something about you? To describe a car as a form of transportation is to consider one of its most basic and universal aspects. This level of abstraction means we lose individual distinctions between cars until we impose another level of labeling. We could divide cars into sedans (or saloon) and coupe (or coupé) simply by counting the number of doors (i.e., four versus two). We could also examine cost, size, engine displacement, fuel economy, and style. We might arrive at an American classic, the Mustang, and consider it for all these factors and its legacy as an accessible American sports car. To describe it in terms of transportation only is to lose the distinctiveness of what makes a Mustang a desirable American sports car.

Figure 2.2 Abstraction Ladder

Source: Adapted from J. DeVito’s Abstraction Ladder (DeVito, 1999).

We can see how, at the extreme level of abstraction, a car is like any other automobile. We can also see how, at the base level, the concept is most concrete. “Mustang,” the name given to one of the best-selling American sports cars, is a specific make and model with specific markings; a specific size, shape, and range of available colors; and a relationship with a classic design. By focusing on concrete terms and examples, you help your audience grasp your content.

Language Organizes and Classifies Reality

We use language to create and express some sense of order in our world. We often group words that represent concepts by their physical proximity or their similarity to one another. For example, in biology, animals with similar traits are classified together. An ostrich may be said to be related to an emu and a nandu, but you wouldn’t group an ostrich with an elephant or a salamander. Our ability to organize is useful, but artificial. The systems of organization we use are not part of the natural world but an expression of our views about the natural world.

What is a doctor? A nurse? A teacher? If a male came to mind in the case of the word “doctor” and a female came to mind in reference to “nurse” or “teacher,” then your habits of mind include a gender bias. There was once a time in the United States where that gender stereotype was more than just a stereotype, it was the general rule, the social custom, the norm. Now it no longer holds true. More and more men are training to serve as nurses. Business Week noted in 2008 that one-third of the U.S. physician workforce was female (Arnst, 2005).

We all use systems of classification to navigate through the world. Imagine how confusing life would be if we had no categories such as male/female, young/old, tall/short, doctor/nurse/teacher. These categories only become problematic when we use them to uphold biases and ingrained assumptions that are no longer valid. We may assume, through our biases, that elements are related when they have no relationship at all. As a result, our thinking is limited and our grasp of reality impaired. It is often easier to spot these biases in others, but it behooves us as communicators to become aware of them in ourselves. Holding them unconsciously will limit our thinking, our grasp of reality, and our ability to communicate successfully.

Key Takeaway

Language is a system governed by rules of syntax, semantics, and context; we use paradigms to understand the world and frame our communications.

• Write at least five examples of English sentences with correct syntax. Then rewrite each sentence, using the same words in an order that displays incorrect syntax. Compare your results with those of your classmates.
• Think of at least five words whose denotative meaning differs from their connotative meaning. Use each word in two sentences, one employing the denotative meaning and the other employing the connotative. Compare your results with those of your classmates.
• Do you associate meaning with the car someone drives? Does it say something about them? List five cars you observe people you know driving and discuss each one, noting whether you perceive that the car says something about them or not. Share and compare with classmates.

Ackerman, B. A. (1980). Social justice in the liberal state . New Haven, CT: Yale University Press.

Arnst, C. (2005, April 17). Are there too many women doctors? As an MD shortage looms, female physicians and their flexible hours are taking some of the blame. Business Week . Retrieved from http://www.businessweek.com/magazine/content/08_17/b4081104183847.htm .

DeVito, J. (1999). Messages: building interpersonal communication skills (p. 119). New York, NY: Addison Wesley Longman.

Emery, V. (1996). The Pentium chip story: A learning experience. Retrieved from http://www.emery.com/1e/pentium.htm .

Kuhn, T. (1996). The structure of scientific revolutions (3rd ed.). Chicago, IL: University of Chicago Press.

Martinich, A. P. (Ed.). (1996). The philosophy of language (3rd ed.). Oxford, UK: Oxford University Press.

McLean, S. (2003). The basics of speech communication (p. 50). Boston, MA: Allyn & Bacon.

Pearson, J., & Nelson, P. (2000). An introduction to human communication: Understanding and sharing (p. 54). Boston, MA: McGraw-Hill.

Sterngold, J. (1998, November 15). Lost, and gained, in the translation. New York Times . Retrieved from http://www.nytimes.com .

Whorf, B. L. (1956). Science and linguistics. In J. B. Carroll (Ed.), Language, thought and reality (pp. 207–219). Cambridge, MA: MIT Press.

Business Communication for Success Copyright © 2015 by University of Minnesota is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License , except where otherwise noted.

Verbal Communication: Understanding the Power of Words

Categories Social Psychology

As human beings, we rely on communication to express our thoughts, feelings, and intentions. Verbal communication, in particular, involves using words to convey a message to another person. It is a fundamental aspect of human interaction and is crucial in our daily lives and relationships.

In this article, we will explore the importance of verbal communication, the different types of verbal communication, and some tips on improving your verbal communication skills.

Table of Contents

Importance of Verbal Communication

Verbal communication is essential because it is the primary means of interacting with others. It lets us express our thoughts and feelings, convey information, and build relationships. It is a powerful tool for connecting with others and forming social bonds.

By communicating meaning verbally, others are able to understand your needs, interests, and beliefs.

Effective verbal communication is essential in many contexts, including personal relationships, social interactions, and professional settings. In personal relationships, it can help build trust, foster intimacy, and resolve conflicts. Lack of communication can lead to serious problems, including conflicts and the breakdown of relationships.

Social interactions can help establish common ground, build rapport, and create a sense of community. For example, discussions can help people with different needs understand one another and find ways to ensure each person achieves their goals.

In the workplace, it can help to convey ideas, influence others, and achieve goals.

Types of Verbal Communication

There are two main forms of verbal communication: spoken and written communication.

• Spoken Communication : Spoken communication is the most common form of verbal communication. It involves using words, tone of voice, and body language to convey a message. Spoken communication can take many different forms, including conversations, speeches, and presentations.
• Written Communication : Written communication is using written words to convey a message. It includes emails, letters, memos, and reports. Written communication is often used in professional settings to document information and convey messages to others.

There are four main types of verbal communication, each with its own unique characteristics and purposes:

• Intrapersonal communication : Intrapersonal communication is the process of talking to oneself, either out loud or internally. This type of communication is often used for self-reflection, problem-solving, and decision-making. Intrapersonal communication can help us better understand our own thoughts and feelings, and can be a valuable tool for personal growth and development.
• Interpersonal communication : Interpersonal communication is the process of communication between two or more people. This type of communication is often used for social interaction, relationship-building, and collaboration. Interpersonal communication can involve a range of verbal communication modes, such as face-to-face communication, telephone communication, and video conferencing.
• Small group communication : Small group communication involves communication between three to ten people, typically in a group setting such as a meeting or a discussion. This type of communication is often used for decision-making, problem-solving, and brainstorming. Small group communication requires effective listening and speaking skills, as well as the ability to work collaboratively with others.
• Public communication : Public communication is communicating to a large audience, typically through a speech or a presentation. This type of communication is often used for persuasive purposes, such as advocating for a cause or presenting information to an audience. Public communication requires effective public speaking skills, including the ability to engage and connect with the audience, use effective visual aids, and communicate ideas clearly and persuasively.

Other Types of Communication

In addition to verbal communication, other important forms of communication can convey meaning, including:

Nonverbal communication : Nonverbal communication is the use of body language, facial expressions, and tone of voice to convey a message. It can be used to emphasize a point, show emotion, or convey meaning. Nonverbal communication can be just as powerful as spoken communication and can often convey a message more effectively than words alone.

Visual communication : Visual communication is the use of images, charts, and graphs to convey a message. It is often used in professional settings to present data and information in a way that is easy to understand.

Components of Verbal Communication

Verbal communication is a complex process that involves not only the words we use, but also how we say them. Tone of voice, inflection, and other vocal cues can greatly impact the meaning of our message. Here are some important aspects of verbal communication and how they convey meaning:

• Tone of voice : Tone of voice refers to the way we use our voice to convey meaning. It can be described as the emotional quality of our voice. For example, a sarcastic tone of voice can convey that the speaker is not being sincere, while a warm and friendly tone can convey that the speaker is approachable and trustworthy.
• Inflection : Inflection refers to the rise and fall of our voice as we speak. It can convey emphasis and emotion. For example, a rising inflection at the end of a sentence can indicate a question, while a falling inflection can indicate a statement.
• Volume : Volume refers to how loudly or softly we speak. It can convey confidence, authority, and assertiveness. For example, speaking loudly can convey confidence and authority, while speaking softly can convey intimacy and vulnerability.
• Pace : Pace refers to the speed at which we speak. It can convey excitement, urgency, and impatience. For example, speaking quickly can convey excitement and urgency, while speaking slowly can convey thoughtfulness and deliberation.
• Intensity : Intensity refers to the level of emotional energy that we put into our words. It can convey passion, enthusiasm, and conviction. For example, speaking with intensity can convey a strong belief in something, while speaking with low intensity can convey ambivalence or lack of interest.
• Pitch : Pitch refers to the highness or lowness of our voice. It can convey age, gender, and emotion. For example, a high-pitched voice can convey youthfulness or excitement, while a low-pitched voice can convey authority or seriousness.

It’s important to note that these aspects of verbal communication can vary greatly depending on context, culture, and personal preference. What may be considered a confident tone of voice in one culture may be perceived as aggressive in another. 

Understanding these nuances is essential for effective verbal communication. By paying attention to these aspects of verbal communication, we can convey our message more effectively and avoid misunderstandings.

Modes of Verbal Communication

Verbal communication can occur through different modes, each with their own unique features and advantages. Here are some of the different ways verbal communication may occur:

Face-to-Face Verbal Communication

Face-to-face communication occurs when two or more people are in the same physical space and communicate verbally. This mode of communication allows for the use of nonverbal cues, such as facial expressions and body language, which can help convey meaning and emotion. It also allows for immediate feedback and clarification of misunderstandings.

Telephone Communication

Telephone communication occurs when two or more people communicate verbally over a telephone line. This mode of communication allows for immediate verbal communication over long distances but does not allow for the use of nonverbal cues, which can sometimes make it difficult to convey meaning and emotion.

Video Conferencing

Video conferencing occurs when two or more people communicate verbally over a video conferencing platform, such as Zoom or Skype. This mode of communication combines the benefits of face-to-face and telephone communication, allowing for the use of nonverbal cues and immediate verbal communication over long distances.

Public Speaking

Public speaking occurs when one person communicates verbally to a large audience. This mode of communication requires careful planning and preparation, as well as the ability to engage and connect with the audience through the use of tone of voice, inflection, and other vocal cues.

Group Discussion

Group discussion occurs when a group of people communicate verbally to exchange ideas, solve problems, or make decisions. This mode of communication requires active listening skills and the ability to work collaboratively with others to achieve a common goal.

Written Communication

Written communication occurs when ideas, thoughts, and information are conveyed through written words, such as emails, letters, or memos. This mode of communication allows for careful consideration and editing of the message, but can sometimes lack the immediacy and personal connection of verbal communication.

It’s important to note that each mode of verbal communication has its own strengths and weaknesses. Some modes may be more appropriate for certain contexts than others. 

For example, face-to-face communication may be more effective for resolving conflicts, while written communication may be more appropriate for conveying complex information or instructions.

Tips for Improving Verbal Communication Skills

Effective verbal communication requires more than just speaking clearly and articulately. It involves listening actively, empathizing with others, and adapting your communication style to different situations. Here are some tips for improving your verbal communication skills:

• Listen actively : Effective communication requires active listening. This means paying attention to what the other person is saying, asking questions, and clarifying misunderstandings.
• Use appropriate body language : Your body language can convey as much meaning as your words. Use appropriate gestures and facial expressions to emphasize your message and convey your emotions.
• Speak clearly and confidently : Speak clearly and confidently to ensure that your message is understood.
• Empathize with others : Empathy is the ability to understand and share the feelings of others. It is an important communication skill because it helps build trust and understanding.
• Be adaptable : Adapt your communication style to different situations and audiences. Use appropriate language for the context and audience, and be mindful of cultural differences.

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2.4: Verbal and Nonverbal Communication

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• Jim Marteney
• Los Angeles Valley College via ASCCC Open Educational Resources Initiative (OERI)

Communication is the transfer of information from one person to another. Studies indicate that daily human communication breaks down roughly this way: 9% writing, 16% reading, 30% speaking, and 45% listening . Humans communicate on two levels, the verbal level and the nonverbal level. Our everyday communication is a constant mix of verbal and nonverbal message sending and receiving.

Albert Mehrabian describes 3 Levels of Interpersonal Communication. Whenever we communicate with another person we are communicating our message on 3 different levels. Below are the 3 levels and what percentage each of them contributes to making the message clear.

• 7% Words: interpreting the exact words that are being spoken
• 38% Paralanguage: how we say those words with our tone, intonation and verbal pace.
• 55% Non-Verbal signals: including everything from facial expression to body posture. 1

Verbal communication is defined as any means of communicating that uses language (words, numbers or symbols). Verbal communication requires an organized language system. Such a system is composed of a group of labels used to describe people, events and things in our environment. These labels are conveyed from one person to another by a variety of means including vocalization and writing.

Nonverbal communication is defined by Communicologists Tortoriello, Blott, and DeWine:

“The exchange of messages through non-linguistic means, including: kinesics (body language), facial expressions and eye contact, clothing and physical appearance, tactile communication, space and territory, culture and social system, paralanguage (tone, pitch, rate, inflection), and the use of silence and time.” 2

Your nonverbal communication will affect, positively or negatively, the impressions and attitudes people form about you. At the same time, your ability to interpret different types of body language will enhance your ability to participate in and understand conversation.

Human communication has a better chance of success when nonverbal messages and verbal messages work in harmony together. Dysfunction and confusion result when the spoken word is contradicted by body messages. A communication “double-bind” is created when our verbal and nonverbal communication contradict each other. It’s the old saying, “Your lips say no, but your eyes say yes.” This can often lead to communication misunderstanding or failure. Communication success improves when there is a consistency between the verbal and nonverbal signals.

An example of inconsistency is sarcasm. Sarcasm occurs when the words used and the tone of those words contradicts each other. “You look good” can mean two different things depending on how those words are spoken. Another example is the phrase, "Shut up." This can mean either "Be quiet" or "Are you kidding?" depending on the tone used. My wife has about 20 different ways of saying my first name. Each way has a very different meaning.

Studies suggest we are not as effective communicators as we might think we are. The Rand Corporation says that poor communication in the workplace costs this nation about 1% in lost GDP (gross domestic product) economic growth every year. And 1% of $18 trillion is enormous. Michigan State University says that first attempt at communication success, defined as the receiver getting the message in the way the sender intended, is only one in five, or 20%.

Communication is interactive, so an important influence on its effectiveness is our relationship with others. Do they hear and understand what we are trying to say? Are they listening well? Are we listening well in response? Do their responses show that they understand the words and the meanings behind the words we have chosen? Is the mood positive and receptive? Is there trust between them and us? Are there differences that relate to ineffective communication, divergent goals or interests, or fundamentally different ways of seeing the world? The answers to these questions will give us some clues about the effectiveness of our communication and the ease with which we may be able to move through conflict.

One key aspect of communication that occurs in the message and relates to the critical thinking is the structure and vocabulary of a language.

• Tortoriello, Thomas R. and Stephen J. Blatt and Sue DeWine. Communication in the Organization: An Applied Approach. New York: McGraw-Hill, 1978
• Ludwig Wittgenstein, Quote, https://www.brainyquote.com/quotes/l...n_138017?img=2 (accessed October 30, 2019)

What Is Verbal Communication?

“Man is by nature a social animal,” the famous Greek philosopher Aristotle wrote more than 2,000 years ago. And communication…

“Man is by nature a social animal,” the famous Greek philosopher Aristotle wrote more than 2,000 years ago.

And communication lies at the heart of all social relationships.

From the time you enter this world, you start communicating. Your first cry is your first attempt at verbal communication. And as you start growing, you find newer ways of communication. You learn to form words and sentences to communicate.

This is the beginning of verbal communication.

What Is Verbal Communication? 

Characteristics of verbal communication, types of verbal communication, advantages of verbal communication.

Verbal communication means effectively presenting your thoughts in verbal format i.e., by talking. Verbal communication skills are essential in the world of business. Be it a weekly meeting or presentation to stakeholders, the importance of verbal communication is unparalleled. People always remember a person who speaks clearly, effectively, confidently, and charismatically.

For instance, Apple co-founder Steve Jobs’s speech launching the iPhone is a classic example of brilliant verbal communication that people remember even today. Similarly, many speeches made by former US President Barack Obama are also unforgettable.

A powerful speaker is also able to connect with their audience easily. Like Oprah Winfrey says, “Great communication begins with a connection.”

You too can be a great speaker with practice. Most of us possess the means of verbal communication, what’s important is to recognize how to maximize them. Read on to learn more about its distinct characteristics.

Before we explore the various defining features of verbal communication, let’s look at its primary form. Verbal communication is oral in nature. Oral communication encompasses various activities such as talking, laughing or listening. We often navigate different emotional situations through oral forms of communication.

We also have written communication that includes script, alphabets, acronyms, logos and graphics. To interpret written messages, everyone involved must understand the code (e.g., the language). This is different from verbal or spoken communication.

There are several characteristics that are specific to verbal communication, namely:

The message being communicated is directly or indirectly related to an object

We use concepts to communicate messages

The content should be understood by both the sender and receiver

Cultural factors influence the content of messages

While communicating emotions and feelings, a sender’s state of mind influences the content of messages

Even though we talk to our friends, family and coworkers on a regular basis, we may not always be aware of how we’re communicating. Mastering the art of verbal communication will help you in more ways than one. Let’s explore different types of verbal communication and how your audience factors into it.

Verbal communication goes beyond words, sounds and languages. You need to know your audience to talk to them better. Remember that you can follow the Pyramid Principle and start with your main argument and then follow up with supporting statements. You can classify verbal communication into four types based on your audience.

Intrapersonal Communication

This is your private verbal communication channel. You talk to yourself and articulate your thoughts. Communicating with yourself will give you more confidence and clarity in your thoughts. It’ll help you make up your mind, form your sentences, find suitable words and effective ways to connect with other people. This will help you gain your colleagues’ trust in the workplace.

Interpersonal Communication

You can also call this one-to-one verbal communication. This type of communication happens between two individuals. It helps you understand if you’re getting your thoughts across clearly. Reactions, responses and verbal and nonverbal cues from the other person will help you understand whether you’re being understood or not. Make sure that you listen to the other person intently. Communication doesn’t just mean to talk to someone. It’s also about listening. So, listen, think and then respond. Take time to think and make sure you don’t offend people with your response.

Small Group Communication 

The number of people increases in small group communication. You move from communicating with a single participant to a few more. These small groups could be team meetings, board meetings or sales meetings. The number of participants is small enough for everyone to communicate with each other. When you attend small group meetings, be prepared with a topic to make sure you stay on track. Stay on topic and allow enough time for everyone to present their thoughts.

Public Communication 

You may also know this type as ‘ public speaking ’. Here, an individual addresses a large number of people at once. Speeches, election campaigns and presentations are a few examples of public communication. Since the number of people in the audience is larger in this type of communication, be sure to use words and phrases they’ll understand easily and structure your thoughts before addressing the audience. The more prepared you are, the more confident you’ll feel like a public speaker.

Verbal communication is a broad topic. There are various elements that help us organize our thoughts around it. They are:

When you express yourself your tone determines the message to be interpreted. For example, you can be saying something nice but if your tone is a sarcastic tone, the message will be conveyed differently. Your tone makes a huge difference to your speech.

The pace at which you speak is important as it determines the reaction of your audience. You may have attended lectures or webinars where people speaking slowly and softly can get boring. Similarly, it may be difficult to understand someone speaking at a rapid pace.

Volume ranges from a whisper to a scream. The volume at which you talk can convey various meanings. For example, if you whisper into someone’s ears in the presence of multiple people, it can be misconstrued as something negative. On the other hand, screaming while someone is talking is rude. Always monitor your volume depending on the social context you’re in.

Additionally, language, grammar and vocabulary are critical aspects of verbal communication. An erroneous message to a hiring manager, for example, can make or break your career opportunity. This is why verbal communication is a critical skill for success in professional settings as well. Effective communication helps with decision-making and increases collaboration in teams. Let’s look at the benefits of different types of verbal communication.

Verbal communication is one of the most important mediums of communication. The stronger your communication skills are, the easier it is for you to establish trust and build lasting relationships with others. Here are some benefits of strong verbal communication skills:

It provides complete understanding and there’s room to clarify any messages that may have been misunderstood

It’s one of the fastest modes of communication and is time-efficient

There is space for providing feedback, which allows two or more people to engage in a conversation at the same time

It allows speakers to exercise influence and persuade listeners to agree with ideas, thoughts and opinions

It’s flexible, that is, you can change your language and tone depending on the situation you’re in or the relationship you share with an individual

In short, verbal communication is one of the most reliable methods of communication. Its benefits apply to the world of work as well. Let’s look at the various ways in which strong verbal communication skills can be beneficial for professionals:

Building Relationships

Verbal communication allows you to build strong interpersonal relationships. It’s easier when you find like-minded people who share similar interests, ideas and outlooks. This further encourages you to cooperate, collaborate and engage in teamwork.

Persuading Someone

In professional settings, you need to exert a certain amount of influence to get things going. For example, if you want your coworkers to join your project, you need to be able to convince them first. Even in brainstorming sessions, you need to be able to convince others of your ideas and perspectives.

Bringing Clarity

As verbal communication enables feedback, you can provide clarity to your message by repeating yourself. For example, in conflicts or arguments, you can repeat your message so that there’s no room for ambiguity.

Improving Productivity

With proper communication in place, you can communicate effectively with team members and people across the organization. Well-established relationships enhance the process, allowing you to cooperate and collaborate quickly. Group discussions and teamwork maximize output, therefore increasing productivity.

Increasing Motivation

Verbal communication plays a crucial role in providing feedback and recognizing individual effort. Whether it’s a congratulatory speech or email, words of support and appreciation boosts confidence levels. If you’re a manager, don’t miss the opportunity to celebrate your team’s success and efforts. Not only will they get encouraged to do better, but it also cements your relationship with them.

Therefore, effective verbal communication opens up a two-way street that allows individuals to interact, engage and collaborate with each other, improving organizational efficiency and productivity. On an individual level, it helps you become more confident and a well-rounded professional.

Harappa offers two courses to build your communication skills— Writing Proficiently and Speaking Effectively . They’ll help you break the barriers and connect with your colleagues and the people around you. With key frameworks like the Pyramid Principle and PAM (Purpose-Audience-Message), you’ll learn how to communicate with impact.

Explore blogs on topics such as effective communication , the 7 barriers of communication ,  types of nonverbal communication , the different types of communication , and verbal and nonverbal communication on Harappa Diaries to make your world of work better.

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Verbal Communication Skills List and Examples

What Are Verbal Communication Skills?

• Verbal Communication at Work
• Examples of Verbal Communication
• Tips to Improve Your Skills

Image by Emily Roberts © The Balance 2019 

Almost every job requires workers to use verbal communication skills. That’s why verbal skills are highly ranked on the candidate evaluation checklists used by many job interviewers.

The stronger your communication skills, the better your chances of getting hired regardless of the job for which you’re applying. You’ll do better during the interview, as well as on the job.

Effective verbal communication skills include more than just talking. Verbal communication encompasses both how you deliver messages and how you receive them. Communication is a  soft skill , and it’s one that is important to every employer. 

Workers who can convey information clearly and effectively are highly valued by employers.

Employees who can interpret messages and act appropriately on the information that they receive have a better chance of excelling on the job. 

Verbal Communication Skills in the Workplace

What constitutes effective verbal communication on the job depends on the relationships between communication partners and the work context:

• Verbal communication in a work setting takes place between many different individuals and groups such as co-workers, bosses and subordinates, employees, customers, clients, teachers and students, and speakers and their audiences.
• Verbal communication occurs in many different contexts including training sessions, presentations, group meetings, performance appraisals, one-on-one discussions, interviews, disciplinary sessions, sales pitches, and consulting engagements.

Examples of Verbal Communication Skills

Here are some examples of effective workplace verbal communication skills employed in different workplace contexts.

Verbal Communications for Supervisors: The best supervisors don’t merely tell their subordinates what to do and expect them to listen. Instead, they employ active listening skills to understand employee needs and perspectives, engage in verbal negotiation to address and defuse issues, and capitalize upon opportunities to praise individual and team achievement.

• Advising others regarding an appropriate course of action
• Assertiveness
• Conveying feedback in a constructive manner emphasizing specific, changeable behaviors
• Disciplining employees in a direct and respectful manner
• Giving credit to others
• Recognizing and countering objections
• Showing an interest in others, asking about and recognizing their feelings
• Speaking calmly even when you’re stressed
• Terminating staff
• Training others to carry out a task or role
• Using affirmative sounds and words like “uh-huh,” “got you,” “I understand,” “for sure,” “I see,” and “yes” to demonstrate understanding
• Using self-disclosure to encourage sharing

Verbal Communications for Team Members: Open and constant lines of communication are vital to team success, particularly when completing quality- and deadline-critical projects. One of the most important team-building skills, strong verbal communications help to ensure that issues will be spotted and resolved in formative stages, averting costly escalation.

• Conveying messages concisely
• Encouraging reluctant group members to share input
• Explaining a difficult situation without getting angry
• Explaining that you need assistance
• Paraphrasing to show understanding
• Posing probing questions to elicit more detail about specific issues
• Receiving criticism without defensiveness
• Refraining from speaking too often or interrupting others
• Requesting feedback
• Stating your needs, wants, or feelings without criticizing or blaming

Verbal Communications with Clients: If a large part of your work involves one-on-one communications with customers, it’s helpful to have a “gift of gab” – particularly if you are a sales professional. Keep in mind, though, that your conversations need to be focused upon identifying and addressing your clients’ needs; using your verbal talents to encourage consultative dialogues will ensure positive client relations.

• Anticipating the concerns of others
• Asking for clarification
• Asking open-ended questions to stimulate dialogue
• Calming an agitated customer by recognizing and responding to their complaints
• Emphasizing benefits of a product, service, or proposal to persuade an individual or group
• Noticing non-verbal cues and responding verbally to verify confusion, defuse anger, etc.

Verbal Communications for Presenters: Public speaking is a talent that is honed both through practice and through formal training. Speaking articulately and persuasively to a live audience involves:

• Enunciating each word you speak clearly
• Introducing the focus of a topic at the beginning of a presentation or interaction
• Planning communications prior to delivery
• Projecting your voice to fill the room
• Providing concrete examples to illustrate points
• Restating important points towards the end of a talk
• Selecting language appropriate to the audience
• Speaking at a moderate pace, not too fast or too slowly
• Speaking confidently but with modesty
• Summarizing key points made by other speakers
• Supporting statements with facts and evidence
• Tailoring messages to different audiences
• Telling stories to capture an audience
• Using humor to engage an audience

Tips to Improve Your Verbal Communications

Even if you are a shy introvert who prefers to work independently, there are ways to improve your verbal communication skills so that you can more easily cultivate rapport with others.

Practice makes perfect, and so take the time to actively practice these communications skills for workplace success: active listening, clarity and conciseness, confidence, empathy, friendliness, open-mindedness, giving and soliciting feedback, confidence, respectfulness, and non-verbal (body language, tone of voice, eye contact) communication. 

49 Communication Activities, Exercises & Games

Read on to learn about how important communication is in a relationship and how you can work on improving your communication skills.

Before you continue, we thought you might like to download our three Positive Communication Exercises (PDF) for free . These science-based tools will help you and those you work with build better social skills and better connect with others.

This Article Contains:

What are communication activities, exercises, and games, the role of communication in a relationship, how can we develop better communication skills, 18 communication games and activities for adults, 17 exercises to help improve communication in a relationship, the importance of communication in the family unit, 14 family therapy activities for communication, a take-home message.

The resources in this piece include tips, techniques, exercises, games, and other activities that give you the opportunity to learn more about effective communication, help guide your interactions with others, and improve your communication skills.

Some might feel like a chore you need to cross off your to-do list while others may make you forget you’re not just having fun with your family , but actually boosting vital life skills; however, they all have one thing in common: they will help you become a better, more effective, and more positive communicator with those who mean the most to you.

But what’s the deal with these activities, exercises, and therapy games ? Are they really that important or impactful? Do we really need to work on communicating when it seems like we’re pretty good at it already?

Check out this quote from Stephen R. Covey and take a minute to think about how vital communication really is.

The most important ingredient we put into any relationship is not what we say or what we do, but what we are. And if our words and our actions come from superficial human relations techniques rather than from our own inner core, others will sense that duplicity. We simply won’t be able to create and sustain the foundation necessary for effective interdependence.

Stephen R. Covey

As Covey notes, communication is the foundation of all of our relationships , forming the basis of our interactions and feelings about one another.

According to Australia’s Better Health Channel, communication is “ the transfer of information from one place to another ” and within relationships, it “ allows you to explain to someone else what you are experiencing and what your needs are ” (Victoria Department of Health & Human Services, n.d.).

When communication is good, we feel good about our relationships. Dr. Susan Heitler (2010) puts it this way:

When people say, ‘We have a great relationship,’ what they often mean is how they feel when they talk with one another. They mean, ‘I feel positive toward that person when we interact. I send and I receive positive vibes with them.’

Besides making our relationships easier, there are also relationship-boosting benefits to good communication:

• Effective communication shows respect and value of the other person.
• It helps us to better understand each other; not all communication is about understanding—some are intended to fight, dismiss, invalidate, undermine, etc.—but it should be!
• It makes us feel more comfortable with each other and encourages even more healthy and effective communication (Abass, n.d.).

Download 3 Communication Exercises (PDF)

These detailed, science-based exercises will equip you or your clients with tools to improve communication skills and enjoy more positive social interactions with others.

Download 3 Free Communication Tools Pack (PDF)

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Fortunately, all it takes to develop better communication skills is a commitment to do so and a little bit of effort.

These tips from Australia’s Better Health Channel can help guide you toward better communication with your partner or spouse (these tips can also apply to any other relationship in your life with a little tweaking):

• Set aside time to talk without interruption from other people or distractions like phones, computers or television.
• Think about what you want to say.
• Be clear about what you want to communicate.
• Make your message clear, so that your partner hears it accurately and understands what you mean.
• Talk about what is happening and how it affects you.
• Talk about what you want, need and feel – use ‘I’ statements such as ‘I need’, ‘I want’ and ‘I feel’.
• Accept responsibility for your own feelings.
• Listen to your partner. Put aside your own thoughts for the time being and try to understand their intentions, feelings, needs and wants (this is called empathy ).
• Share positive feelings with your partner, such as what you appreciate and admire about them, and how important they are to you.
• Be aware of your tone of voice.
• Negotiate and remember that you don’t have to be right all the time. If the issue you are having is not that important, sometimes let the issue go, or agree to disagree (Victoria Department of Health & Human Services, n.d.).

If you’re experiencing high levels of conflict in your relationship(s), the Better Health Channel has some specific recommendations for you:

• Avoid using the silent treatment.
• Don’t jump to conclusions. Find out all the facts rather than guessing at motives.
• Discuss what actually happened. Don’t judge.
• Learn to understand each other, not to defeat each other.
• Talk using the future and present tense, not the past tense.
• Concentrate on the major problem, and don’t get distracted by other minor problems.
• Talk about the problems that hurt your or your partner’s feelings, then move on to problems about differences in opinions.
• Use ‘I feel’ statements, not ‘You are’ statements (Victoria Department of Health & Human Services, n.d.).

8 Tips on How to Teach Communication Skills

This useful framework comes from Alice Stott at Edutopia (2018):

• Physical: How a speaker uses their body language, facial expressions, and voice.
• Linguistic: The speaker’s use of language, including their understanding of formality and rhetorical devices.
• Cognitive: The content of what a speaker says and their ability to build on, challenge, question, and summarize others’ ideas.
• Social and emotional : How well a speaker listens, includes others, and responds to their audience (Stott, 2018).

Once you have a good framework for understanding communication, try these 8 ways to foster effective communication in your children or students:

• Teach your kids empathy so they can get a sense of what the other person is thinking and feeling.
• Teach your kids conversation skills with techniques like puppets and video modeling, which they can then apply in exercises and activities.
• Establish listening and speaking procedures in the classroom or at home (e.g., Dr. Allen Mendler’s SLANT strategy : Sit up straight, Listen, Answer and ask questions, Nod to show interest, Track the speaker; Mendler, 2013).
• Teach respectful vocabulary and remind students that being “cold” (passive) or “hot” (angry) will probably result in less understanding and more conflict.
• Teach the power of pausing (e.g., encourage them to pause, think, and ask questions like “What do you mean by that?” and “Why?”).
• Have your kids practice speaking and listening in natural settings (e.g., outside of the home and classroom).
• Encourage introspection in your children; it will help them understand themselves better as well as those around them.
• Practice taking turns with a talking stick or a ball, teaching your children that they can speak when they have the object but they are expected to listen when others are talking (Stanfield, 2017).

One of the most effective ways to avoid unnecessary disputes is to practice non-violent communication (NVC). According to Rosenberg (1999), non-violent communication methods can serve us in three ways:

• It can increase your ability to live with choice, meaning, and connection
• It helps connect empathically with yourself and others to have more satisfying relationships
• It shares resources so everyone is able to benefit

In an effort to exemplify the various forms that communication can take, we want to share some key differences between passive, assertive, and aggressive communication styles.

• Specifically, a passive communicator prioritizes the needs of others, even at their own expense. This often leads to being taken advantage of and having their own needs disregarded by others as well.
• An assertive communicator mirrors the values of NVC, which is what we should aim for. This communication style emphasizes the importance of all parties’ needs and is defined by confidence and the willingness to compromise
• Aggressive communication, also referred to as violent communication, disregards any other parties involved and consists of constant disrespect, interrupting, and domination.

Now that you are familiar with these types of communication styles, it’s time to analyze how you convey your thoughts to others (and if there is any room for improvement).

If you’re looking for some concrete ways to build communication skills in adults, you’ve come to the right place. Below are 18 games, activities, and exercises that you can use to help adults develop more effective listening and communication skills.

5 Communication Activities for Adults

To get started improving your (or your team’s, or your student’s) communication skills, give these 5 activities a try.

1. Card Pieces

This exercise from the team at MindTools is a good way to help participants develop more empathy, consider other perspectives, build their communication and negotiation skills.

First, make sure you have enough people for at least three teams of two, enough playing cards to give out between 4 and 6 cards to each person, and 15 minutes to spare.

Here’s how the activity works:

• Cut each playing card into half diagonally, then in half diagonally again, so you have four triangular pieces for each card.
• Mix all the pieces together and put equal numbers of cards into as many envelopes as you have teams.
• Divide people up into teams of three or four. You need at least three teams. If you’re short of people, teams of two will work just as well.
• Give each team an envelope of playing card pieces.
• Each team has three minutes to sort its pieces, determine which ones it needs to make complete cards, and develop a bargaining strategy.
• After three minutes, allow the teams to start bartering for pieces. People can barter on their own or collectively with their team. Give the teams eight minutes to barter.
• When the time is up, count each team’s completed cards. Whichever team has the most cards wins the round.

Afterward, you can use these questions to guide discussion on the exercise:

• Which negotiation strategies worked? Which didn’t?
• What could they have done better?
• What other skills, such as active listening or empathy, did they need to use?

2. Listen and Draw

This game is easy to play but not so easy to “win.” It requires participants’ full attention and active listening.

Gather your group of participants together and hand out a piece of paper and a pen or pencil to each player. Tell them you will give them verbal instructions on drawing an object, one step at a time.

For example, you might give them instructions like:

• Draw a square, measuring 5 inches on each side.
• Draw a circle within the square, such that it fits exactly in the middle of the square.
• Intersect 2 lines through the circle, dividing the circle into 4 equal parts.

As the exercise continues, it will get progressively harder; one misstep could mean that every following instruction is misinterpreted or misapplied. Participants will need to listen carefully to ensure their drawing comes out accurately. Once the instructions have all been read, compare drawings and decide who won.

For added engagement, decide in advance on what the finished product is supposed to represent (e.g., a spiderweb, a tree).

3. Communication Origami

This is a great exercise to help people understand that we all hear and interpret things differently, even if we are given the exact same information.

Here’s how it works:

• Give one sheet of standard-sized paper (8.5 x 11 inches) to each participant.
• Tell your participants that you will be giving them step-by-step instructions on how to fold their piece of paper into an origami shape.
• Inform your participants that they must keep their eyes and mouths closed as they follow instructions; they are not allowed to look at the paper or ask any clarifying questions.
• Give the group your instructions on how to fold the paper into the origami shape of your choice.
• Once the instructions have all been given, have everyone open their eyes and compare their shape with the intended shape.

You will likely find that each shape is a little bit different! To hit the point home, refer to these discussion points and questions:

• Make the point that each paper looks different even though you have given the same instructions to everybody. What does this mean?
• Ask the group if you think the results would have been better if they kept their eyes open or were allowed to ask questions.
• Communicating clearly is not easy, we all interpret the information we get differently that’s why it’s very important to ask questions and confirm understanding to ensure the communicated message is not distorted.

4. Guess the Emotion

Another useful exercise from the Training Course Material website is called “ Guess the Emotion .” As you might expect, it involves acting out and guessing emotions. This helps all participants practice empathy and better understand their coworkers or group members’ reactions.

Follow these instructions to play this engaging game:

• Divide the group into two teams.
• Place on a table (or put in a box) a packet of cards, each of which has a particular emotion typed on it
• Have a participant from Group A take the top card from the table and act out (pantomime) the emotion for his/her group. This is to be done in a fixed time limit (such as a minute or two).
• If the emotion is guessed correctly by Group A, they receive ten points.
• Now have a participant from Group B act out an emotion; award points as appropriate.
• Rotate the acting opportunities between the two groups.
• After 20 to 30 minutes of acting and guessing, call time and announce the winning team based on its point total.

If you have a particularly competitive group, consider giving a prize to the winning team!

5. The Guessing Game

Finally, another fun and engaging game that can boost communication skills: “ The Guessing Game. ” You will probably recognize this game, as it’s similar to what many people know as “ Twenty Questions ,” except there is no hard limit on the number of questions you can ask.

To start, separate the group into two teams of equal (or roughly equal) size. Instruct one player from each team to leave the room for one minute and come up with a common object that can be found in most offices (e.g., a stapler, a printer, a whiteboard).

When this person returns, their teammates will try to guess what the object is by asking only “Yes or No” questions (i.e., questions that can only be answered with “yes” or “no”). The team can ask as many questions as they need to figure it out, but remind them that they’re in competition with the other team. If there’s time, you can have multiple rounds for added competition between the teams.

Take the last 10 minutes or so to discuss and debrief. Use the following points and questions to guide it:

• Tell the group that obviously it took a long time and effort for us to find out the object in each round, but what if we didn’t have time and only had one question to ask to find out the object, what would that question be?
• The question would be “What is the object?” which is an open-ended question.
• Open-ended questions are an excellent way to save time and energy and help you get to the information you need fast, however, closed questions can also be very useful in some instances to confirm your understanding or to help you control the conversation with an overly talkative person/customer.

5 Listening Activities for Adults

If you’re intent on improving listening skills, in particular, you have lots of options; give these 5 activities a try.

1. Telephone Exercise

This classic exercise from Becky Norman (2018) at Sift’s Training Zone illustrates why listening is such an important skill, and why we shouldn’t ignore any opportunities to improve it.

Split your group into two even lines. At opposite ends of each line, whisper a phrase or short sentence to the person on the end and tell them to pass it on using only whispers, one person at a time. They can only repeat the phrase or sentence once.

While participants are busy passing the message along to the next person in line, play music or engage them in conversation to create some white noise. This will make it a bit more difficult but it will mimic real-life conditions, where distractions abound.

When the messages have made it to the end of each line, have the last person to receive the message in each line report out on what they heard. Next, have the first person to receive the message in each line report the original message and compare it to the final message received.

2. Stop Listening Exercise

This exercise , also from Becky Norman’s piece (2018), will show participants the emotional consequences of not listening and—hopefully—encourage them to practice better listening skills.

Split your group into two smaller groups of equal size and take one group outside the room. Tell them that they are instructed to stop listening to their partner after about 30 seconds, and to be open in showing their disinterest. Tell the other group to think of something that they are passionate about and be prepared to tell their soon-to-be partner a meaningful or personally relevant story about this topic.

Bring the other group back in, put all the participants into pairs, and tell them to get started. Observe the behavior from the listeners and the reactions from the speakers until you’re sure each speaker has picked up on what’s happening. Stop the conversations at this point and explain the instructions that were given to each group.

Facilitate a group discussion on the importance of listening, how to use active listening, and what indicates that someone is truly listening.

3. Listener and Talker Activity

The “Listener and Talker” activity is another good activity for showing the importance of active listening and giving participants a chance to practice their skills.

Divide your group into pairs, with one partner assigned to the talker role and the other assigned to the listener role. The talker’s job is to describe what he or she wants from a vacation without specifying a destination. The listener’s job is to listen attentively to what is being said (and what is not being said) and to demonstrate their listening through their behavior.

After a few minutes of active listening, the listener should summarize the three or main criteria the talker is considering when it comes to enjoying their vacation. Finally, the listener should try to sell the talker on a destination for their vacation. After a quick debrief on how well the listener listened, the two should switch roles and try the exercise again.

This exercise gives each participant a chance to practice talking about their wants and needs, as well as an opportunity to engage in active listening and use the knowledge they gained to understand and relate to the speaker.

4. Memory Test Activity

This great activity from TrainingCourseMaterial.com is called the “Memory Test” activity.

• Tell participants that you are going to read them a list of words to test their memory.
• Instruct them to listen carefully, as they cannot write down any of the words. Tell them you will test them later to see how many of the words they can remember.
• When you finish reading the list of words, distract your participants by talking about something else for at least one full minute.
• Once you have finished talking, have each participant write down as many words as they can remember from the list.

You (and your participants) will find that it’s pretty difficult to remember a list of somewhat-random words, especially when there is a break in time and another discussion in between hearing them and recalling them! Relate this to real-life listening by emphasizing the importance of paying attention to people when they are speaking to you, especially if it’s an important conversation.

5. Just Listen Activity

This activity comes from the folks at MindTools.com and offers participants a chance to communicate their feelings and provide a recap or rephrasing of another person’s feelings on a subject.

To get started, you will need an even number of people to pair off (or prepare to partner with one yourself) and eight index cards per pair. These index cards should have one topic written on each card; try to make sure the topics are interesting but not too controversial, as you don’t want listeners to dislike the speakers if they disagree with their viewpoint (e.g., you should probably avoid politics and religion).

Use these instructions to conduct the activity:

• Have the team members sit down in their pairs.
• Give each pair eight of the index cards.
• Instruct one partner to choose a random card and then speak for three minutes on how he or she feels about the topic.
• Instruct the other partner to stay quiet while the first partner talks, just listening instead of speaking.
• After the three minutes is up, the listener has one minute to recap what the speaker said (not agree, disagree, or debate, just recap).
• Have each pair switch roles and repeat the exercise so both partners get a chance to speak and to listen.

After each participant has played both roles, end the activity and guide a discussion with the following questions:

• How did speakers feel about their partners’ ability to listen with an open mind? Did their partners’ body language communicate how they felt about what was being said?
• How did listeners feel about not being able to speak about their own views on the topic? How well were they able to keep an open mind? How well did they listen?
• How well did the listening partners summarize the speakers’ opinions? Did they get better as the exercise progressed?
• How can they use the lessons from this exercise at work?

You will find this activity at this link , exercise #4.

6 Nonverbal Communication Activities for Adults

Nonverbal communication is just as important as verbal communication, if not more so!

Use these 6 activities to practice reading and “speaking” effective nonverbal messages.

1. Power of Body Language

This activity from TrainingCourseMaterial.com will help your participants work on their body language skills.

• Tell the participants that you are going to give them a series of instructions and you want them to follow them as fast as they can.
• Put your hand to your nose.
• Clap your hands.
• Touch your shoulder.
• Stamp your foot.
• Cross your arms.
• Put your hand to your mouth (but while saying this one, put your hand to your nose).
• Observe how many participants copied what you did instead of what you said.

Share this observation with your group and lead a discussion on how body language can influence our understanding and our reactions. It can reinforce what we hear or it can interfere with the verbal communication we receive. The more aware we are of this possibility, the better communicators we become. It’s vital to keep your own body language in mind, just as it’s vital to notice and understand others’ body language.

2. Clap and Follow

The “Clap and Follow” activity is a great way to practice using your body in conjunction with verbal communication.

It works like this:

• Tell your group that this is a game that requires their full concentration.
• When they hear one clap from the leader (you), tell them this means they should stand up.
• When they hear two claps from the leader, they should hop once in place.
• When they hear three claps, they should rub their belly.
• When they hear four claps, they should do a 360-degree turn on the spot.
• When they hear five claps, they should pat their head.
• Begin the activity! Start with one clap, then two claps, and so on until you have given the group each instruction once.
• Now, mix it up! Switch between the five different instructions and begin to pick up the pace. This is when the eliminations begin.
• Each time a participant engages in the wrong activity, eliminate them from the game. Continue until there is one clear winner.

If you have a competitive group, you may want to bring a prize to ensure active engagement with the exercise. It will give participants a chance to practice nonverbal communication in a fun context.

3. Wordless Acting

This activity from Grace Fleming (2018) at ThoughtCo will show your participants how much we “speak” with our body language and facial expressions.

Here are the instructions:

• Separate your group into pairs.
• Assign one participant in each pair to be Partner A and the other to be Partner B.
• Give each participant a copy of the script (copied below).
• Instruct Participant A to read his or her lines out loud, but instruct Participant B to communicate his or her lines in a nonverbal way.
• Provide Participant B with a secret emotional distraction written on a piece of paper (e.g., Participant B is in a rush, is really bored, or is feeling guilty).
• Have each pair work through the script.
• After each pair has finished working through the script, have the “A” participants guess what emotion their partner was feeling.

This is the script you will give each participant:

A: Have you seen my book? I can’t remember where I put it. B: Which one? A: The murder mystery. The one you borrowed. B: Is this it? A: No. It’s the one you borrowed. B: I did not! A: Maybe it’s under the chair. Can you look? B: Okay—just give me a minute. A: How long are you going to be? B: Geez, why so impatient? I hate when you get bossy. A: Forget it. I’ll find it myself. B: Wait—I found it!

After the activity, guide a discussion on how much information we can pick up from nonverbal communication and how important it is to regulate our bodies and our facial expressions when communicating, even if we’re also using verbal communication.

4. We Have to Move Now!

Another great exercise from Grace Fleming (2018) is called “We Have to Move Now!” and it will help your participants learn how to express and detect several different emotions.

These are the instructions for this activity:

• Cut several strips of paper.
• On each strip of paper, write down a mood, feeling, or disposition, like guilty, happy, suspicious, paranoid, insulted, or insecure.
• Fold the strips of paper so you can’t see what is written on it and place them in a bowl or jar. These are your prompts.
• Have each participant take a prompt from the bowl or jar and read the exact same sentence to the class, but with the emotion the prompt specifies.
• The sentence everybody will read is: “We all need to gather our possessions and move to another building as soon as possible.”
• Have the participants guess the emotion of each reader by writing down what they think the speaker is feeling (or what they are supposed to be feeling).

After each participant has had a chance to read the sentence based on one of the prompts, run through the emotions displayed and see how many each participant guessed correctly. Finally, lead a debriefing discussion on how things like tone and body language can impact the way a message is received.

5. Stack the Deck

All you’ll need for this exercise is a deck of playing cards, a blindfold for each participant, and some space to move around.

Here’s how “Stack the Deck” works:

• Shuffle the deck of cards and hand one out to each participant.
• Instruct the participants to keep their cards a secret; no one should see the suit or color of another participant’s card.
• Tell the participants that they will not be allowed to talk at all during this exercise.
• Instruct your participants to assemble into four groups according to their suit (hearts, clubs, diamonds, spades), but using only nonverbal communication.
• If you have the time and your participants have the inclination, try blindfolding each participant and giving the same instructions—it makes it much more difficult and more time-consuming!
• Once participants have all gathered into one of the four groups, have them line up according to their rank (Ace is the lowest, King is the highest); again, they cannot speak or show their cards to anyone during this part of the exercise.
• The group that lines up in the right order first wins!

As always, you can offer a prize to the winning team to motivate your participants.

This exercise will show how difficult it is to communicate without words, but it will also show your participants that it is not only possible, it gets easier as they start to pick up on one another’s nonverbal cues.

You can find this exercise at this link (Activity #3).

6. Silent Movie

Finally, facilitate this activity to really drive home the importance of effective nonverbal communication.

Divide your participants into two groups. For the first half of the activity, one group will be screenwriters and the other group will be actors. In the second half, the two groups will switch roles.

Instruct the screenwriters to write a silent movie, but to keep these things in mind:

• Silent movies tell a story without words. It’s important to start the scene with the actor doing an obvious task, like cleaning the house or rowing a boat.
• The scene must be interrupted when a second actor (or several actors) enter the scene, and their arrival should have a big impact. The character(s) could be anyone (or anything), including burglars, salesmen, children, or even animals.
• A physical commotion must occur.
• The problem that is caused by the commotion must be resolved by the end of the scene.

Give the screenwriters time to write out their script, then have the actors perform the script. Once the scene is finished, have the groups switch roles.

The communication game – Asgar Hussain

2 Communication Group Activities

Other great activities for group communication include the “Square Talk” and “Follow All Instructions” activities.

1. Square Talk Activity

For this activity , you will need one blindfold for each participant, one long piece of rope for each team (teams should be composed of around 5 participants each), and 25 minutes.

Follow these steps to give this activity a try:

• Divide your group of participants into groups of about 5 each.
• Clear the room so you have as much space as possible.
• Blindfold each participant and tell them their objective: to make a square from a rope (i.e., stand in the shape of a square with their team).
• Disorientate each participant by moving them a bit, spinning them around, etc.
• All team members are blindfolded and must remain so for the duration of the activity.
• The rope you are holding is approximately ___ feet in length.
• The role you are holding is knotted together to form a circle; it must not be undone.
• You must not let go of the rope.
• You will be told when you have 5 minutes remaining.
• Allow the teams to work on the activity and inform them when they have 5 minutes left.

Once the teams have given this activity their best shot, use these 5 discussion questions to review the importance of good group communication:

• Do you feel as a group you communicated effectively?
• During the Activity, what communication skills did you use effectively?
• During the activity, what communication skills could you have used to improve performance?
• How important is communication in the workplace? Why?
• What key points have you learned about communication from this activity, that you wish to apply in the workplace?

2. Follow All Instructions Activity

This activity from TrainingCourseMaterial.com is a great one for young people, but it can be used with participants of all ages. All you’ll need is a set of instructions for each participant.

• Write all of your teams initials at the top right-hand corner of this sheet.
• Write your first name on your sheet of paper.
• Write the total of 3 + 16 + 32 + 64 here: __________________
• Underline instruction 1 above.
• Check the time by your watch with that of one of your neighbor’s.
• Write down the difference in time between the two watches at the foot of this page.
• Draw three circles in the left-hand margin.
• Put a tick in each of the circles mentioned in 6.
• Sign your signature at the foot of the page.
• On the back of the page, divide 50 by 12.5.
• When you get to this point in the test, stand up, then sit down and continue with the next item.
• If you have carefully followed all these instructions, call out ‘I have’.
• On the reverse of this page, draw quickly what you think an upright bicycle looks like from overhead.
• Check your answer to Item 9, multiply it by 5 and write the result in the left-hand margin opposite this item.
• Write the 5th, 10th, 9th and 20th letters of the alphabet here: ___________________
• Punch three holes with your pen here: o o o
• If you think you are the first person to get this far, call out ‘I’m in the lead’.
• Underline all the even digits on the left-hand side of the page.
• Draw triangles around the holes you punched in Item 15.
• Now you’ve finished reading all the instructions, obey only 1, 2, 20 & 21.
• Stand up and say, “We’re the greatest team in the World!”

As you can see, the instructions include lots of silly directives (e.g., “When you get to this point in the test, stand up, then sit down and continue with the next item.”) that will identify who is following the directions and who is not—but the person that stands is actually the one not following directions!

The first and only verbal instruction you will give participants is to read all the written instructions first before engaging in any of the directives. The first person to complete the list will be declared the winner of the activity. You can offer a prize to the winner if you think the group would be motivated by it.

This exercise is a fun way to see who is paying attention and who is skipping the most vital instruction—to read everything before acting.

7 Communication Games for Couples

Defeating Divorce shares the following three games aimed at improving communication in a romantic relationship.

This game is goal-directed, meaning the couple is working towards a common goal, and that goal requires effective communication.

• The couple sits back to back with an identical set of building blocks in front of each of them.
• One partner uses their blocks to create some sort of building or structure.
• The builder partner then relays a series of instructions to the other partner to help him or her build the exact same structure.
• The listener partner must try to build the same structure based on the speaker partner’s instructions.

This game takes some serious teamwork and good communication, and it can be repeated as needed to help a couple build their skills.

2. Minefield

“Minefield” is a physical game that will not only get both partners up and moving, but it will also require a great deal of trust and communication to complete the challenge.

You will need a blindfold for one partner, some space to navigate, and some objects with which you can create a minefield or obstacle course. Once the course is ready to go, blindfold one partner and bring them into the room.

The challenge here is for the non-blindfolded partner to guide the blindfolded partner through the obstacle course using only verbal communication. The couple will only succeed if the blindfolded partner has trust in their partner and the non-blindfolded partner is an effective verbal communicator.

Feelings of frustration are common in this game, but it can be a great way to highlight issues in communication or, alternately, highlight the couple’s communication strengths.

3. Give Me a Hand

This game is another one that can be frustrating for the couple but ultimately provides a great opportunity to build effective communication skills and unite the two in a common goal.

In this game, the couple will be given a seemingly easy task to complete, such as buttoning a shirt or tying a shoe, but with a catch—each partner will have one arm tied behind their back. The couple will find that the lack of one arm makes the task much more difficult than they might expect!

To complete the task, the couple will need to communicate effectively and coordinate their movements. It will be tough, but immensely satisfying to successfully complete this challenge!

4. Twenty Questions Times Two

If you remember the game “Twenty Questions”, you’ll recognize this game. It can be used to help couples communicate, share important details, and strengthen their connection.

Here’s how:

• The couple should schedule some time alone, without distractions.
• Before playing the game, each partner should come up with a list of 20 detailed personal questions to ask the other partner. The couple should feel free to get creative here!
• Both partners take turns asking each other one question at a time.
• When they’ve finished asking each other their questions, they should reverse them! Instead of asking questions like, “What is your favorite color?” each partner will ask, “What is my favorite color?”

This fun twist on a familiar game will result in greater knowledge and understanding of your spouse and, hopefully, better communication skills.

5. Eye-to-Eye

This game is a good way for couples to work on communicating and improving their connection, and all you need is your eyes!

Here’s how to do it:

• The couple sits facing each other, close enough to hold hands.
• Each partner looks directly into the other partner’s eyes.
• Each partner should take a minute to notice the feelings they are experiencing at this point.
• One partner begins talking about something simple and easy to discuss, like what happened that day, what they had for lunch, or something they are grateful for.
• The other partner reciprocates with a similar conversation, all while holding eye contact.
• The couple continues sharing things one at a time until each partner has shared at least three or four times.
• The couple discusses what the experience was like.

Many people find this game uncomfortable at first, but with practice, it can greatly enhance your sense of intimacy with your partner.

6. The Top Three

Similar to the “three good things” exercise, this game’s aim is to boost a couple’s gratitude for one another and give them both a chance to practice expressing it. Couples should schedule a time for this game every day, but the good news is that it doesn’t take long—just a few minutes will do.

To play “The Top Three”, couples should follow these instructions:

• At the end of each day, take some time to reflect on your day. Think about what your partner has done for you today.
• Take turns sharing those three things with your partner and tell them what each thing meant to you.
• Don’t forget to say “thank you” or otherwise verbally express your gratitude to your partner!

This game gets couples to practice vocalizing their appreciation and expressing gratitude, two things that are not necessarily in everyone’s daily communications but can have a big impact on a relationship.

7. Make a Playdate

Playdates are not just for kids or puppies—they are a great idea for couples as well! A play date is not your average, regularly scheduled programming sort of date, but something that is different, spontaneous, unique, and/or just plain fun!

Here are the three ground rules for the playdate:

• It has to be something for just the couple to do and they cannot include the kids or discuss mundane things like chores or bills.
• It has to be something that requires both partners to be present in the moment; think sailing, rock climbing, or dance lessons rather than seeing a movie or going out to dinner.
• The couple should take turns picking the activity and try to surprise their partner with something new.

Planning this date will not only make it easier to feel connected and closer to one another, but it also provides couples with an opportunity to communicate their love for one another through their actions. Depending on the date activity, it can also provide some much-needed time for the couple to talk.

5 Exercises and Activities for Married Couples

These exercises , also from Defeating Divorce, are not just for married couples, but for anyone in a committed relationship.

1. Fireside Chats

This communication exercise is based on President Franklin D. Roosevelt’s “fireside chats,” in which he addressed the American people with the intention of making it feel as if he was speaking directly into their living room, carrying on a calm and rational discussion of important issues.

The intention of this exercise for couples is similar: to make the couple feel more connected, more aware of what is going on in each other’s lives, and to maintain a pulse on how the relationship is going.

The two partners should schedule a 15 to 30-minute “fireside chat” each week to practice their ability to speak calmly, respectfully, and effectively about important and relevant issues. They should minimize the chances of distraction (turn off the TV, put their phones on silent, etc.) and focus only on one another for these chats.

What the couple discusses is up to them, but if there are salient relationship issues, this is a good time to talk about them. If the issues are very serious, it may be a good idea to start out this exercise talking about less intense, less emotional topics before moving on to the problem areas.

2. High-Low Activity

The high-low activity also aims to help couples feel more connected and in touch with one another, which requires measured and thoughtful communication. Engaging in this exercise daily will give the couple a chance to practice their communication skills on a regular basis, as well as their active listening skills.

Here’s how the exercise works:

• Wait until the end of the day (e.g., at the end of dinner, around bedtime) to put it into practice.
• The couple will then “check-in” with each other about the other’s day.
• Each partner will ask the other to share their “high” of the day or the best part of their day.
• Next, each partner will ask the other to share their “low” of the day or the worst or most disappointing part of their day.
• As one partner is sharing, the other should practice active listening techniques, conveying their empathy and understanding to their partner.

This simple activity will result in a more intimate and understanding relationship between the two partners, all for just a few minutes a day.

3. Listening Without Words

If a couple wants to practice both their verbal and nonverbal communication, this is a great way to do it. The “Listening Without Words” activity allows each partner to apply both verbal and nonverbal communication skills, as it involves switching between only speaking and only listening.

This is how to practice it:

• The couple will schedule some time for themselves without kids, work, or other responsibilities interrupting them.
• They set a timer for somewhere between 3 to 5 minutes.
• Until the timer goes off, one partner acts as the speaker and the other acts as the listener. The speaker will talk about any subject they’d like to talk about.
• While the speaker talks, the listener will attempt to show the speaker compassion, empathy, and understanding through nonverbal communication only (e.g., smiling, nodding, taking their partner’s hand).
• When the timer goes off, the partners will have a chance to process what they experienced and discuss any thoughts or feelings that came up.
• Finally, the partners switch roles and repeat the exercise.

This exercise is a great way to boost your bond and your skills at the same time.

4. Eye See You

Similar to a previous exercise (“Eye-to-Eye”), this exercise relies heavily on eye contact; however, unlike the previous exercise, this one does not allow talking until the end.

Here’s how to give it a try:

• The couple should be in a quiet and relaxing environment, with as few distractions as possible.
• They sit in two chairs facing one another, near to one another but not touching.
• The couple sets a timer for five minutes and settles in their respective seats, making and holding eye contact with one another. They will hold eye contact but refrain from speaking or touching until the timer goes off.
• Both partners should be encouraged to note any thoughts, feelings, or sensations that come bubbling up during these five minutes.
• Once the timer goes off, the two should try to guess what the other person was thinking and feeling during the five minutes. Once they have a chance to guess, they should discuss these things that bubbled to the surface as they maintained eye contact.

It might surprise some people to hear what their partner was thinking and feeling during the activity, but a strong relationship depends on understanding and empathizing with one another, making communication like this a necessity.

5. Send Me a Postcard

Although we’ve mostly focused on verbal communication and communications via body language, facial expressions, and touch, there is another form that we haven’t mentioned: written communication. This activity guides the couple in developing more effective written communication skills.

Both partners should have two blank postcards and something to write with for this exercise. On one postcard, each partner will write down a message to the other partner communicating a frustration, a feeling, or a desire. They should take a few minutes to create a thoughtful message to their partner.

Once they have their postcard ready to “mail” each partner will deliver their message to their partner without any verbal communication. They will both read their partner’s message and take a few moments to process. When they feel ready, they will use their remaining blank postcard to craft a response to their partner’s message.

When both partners have finished writing their response, they will deliver those messages to one another as well. After they have both read the response postcards, the couple can debrief and discuss their messages to one another.

5 Communication Exercises for Couples Therapy

If you’re hungry for more couples’ communication exercises, maybe these five exercises will hit the spot!

1. Active Listening

Active listening is not the easiest skill to master, but it is an important one to develop. This exercise from marriage counseling expert Racheal Tasker will give you a chance to practice it with the person closest to you.

The next time you and your partner are talking about something important or sensitive, put these tips and techniques into practice:

• The speaker should remain focused on a single thought or idea.
• The listener should listen attentively to the speaker, concentrating on understanding their perspective and attempting to gain new insights into their thoughts and feelings.
• The speaker and listener should switch roles after a while to allow each to practice both types of communication.
• Both partners should practice speaking and listening with patience and love, allowing their feelings for their partner to guide them toward true understanding rather than just reacting (Tasker, n.d.).

2. Sharing Emotions Freely

It can be tough to be truly open with our emotions, but it’s vital for effective communication and a healthy relationship. Try this exercise to work on this skill.

The couple should agree to try this exercise together and follow these instructions:

• Decide on a specific time and place to put this exercise into practice.
• Let your partner know what you need to feel safe sharing your feelings, and listen to what your partner needs to feel safe sharing his or her feelings.
• Be sure to also ask your partner what would make him or her feel more comfortable as you share your feelings, as it can be just as difficult to hear as it is to share.
• Share with your partner! If it helps, use a timer to limit how much sharing can occur and to ensure equal time to share feelings.
• Listen to what your partner tells you and discuss what, if any, concrete steps you can take based on the information you’ve both shared. Commit to using the information you gained to improve your communication skills and your relationship in general (Tasker, n.d.).

3. Use Positive Language

Another great exercise from Racheal Tasker is focused on using positive language with one another. It can be surprisingly easy to slide into a pattern of mostly neutral or even negative language with your partner, but you can use this exercise to counter that tendency.

Here’s what to do:

• Commit to using positive language when you communicate with your partner.
• Ask your partner to make the same commitment to positive language.
• Avoid being overly critical or negative when communicating with your partner.
• Use a positive and encouraging tone when you speak to your partner.
• Keep an eye on the words you use; try to incorporate words like “love”, “feel”, “appreciate”, and ditch words like “fault”, “never”, and “hate” (e.g., “I hate it when you do X!”).

As partners continue to practice this exercise on a regular basis, they will find that their communication style grows more positive with less effort, and their relationship will flourish (Tasker, n.d.).

4. Take a Trip Together

There’s nothing like traveling with someone to work on your communication skills! Making a trip successful requires tons of communication, coordination, and clear expectations, but it can also open you up to fun new experiences and relaxation. To practice communicating with your partner, try planning and taking a trip together.

Plan your trip with a focus on doing things you both like, going to a place you’d both like to visit, and trying new food, activities, and other experiences together. Getting out of your routine and into a novel environment can do wonders for your communication—not to mention your overall mood.

Use some of the other tips and techniques mentioned in this article when you are planning your trip and while you are enjoying your trip; you’re sure to see some improvements to your communication with your partner (Tasker, n.d.).

You can find this exercise at this link , second exercise from the bottom.

5. I Feel (Blank)

The final exercise from Tasker is called “I Feel _____” and it’s a simple one.

We often have trouble sharing our feelings, even (or especially) with those we are closest to. A great way to work on communicating your feelings more often—and more effectively—is to practice saying “I feel (blank).”

The next time you are experiencing strong emotions or discussing a sensitive or difficult subject with your partner, try beginning your sentences with “I feel…” and continue from there. So, if you’re upset with your partner for forgetting about an important appointment or canceling plans at the last minute, instead of saying “You don’t respect my time,” try “I feel like you don’t respect my time.”

Framing your discussion in this manner—as a statement of your feelings rather than a personal attack or blaming session—is not only conducive to greater understanding, it also shows your partner that you care about having a constructive conversation and that your intentions are not to hurt them but to help them see from your perspective.

According to researchers Peterson and Green (2009), family communication is so important because:

“…it enables members to express their needs, wants, and concerns to each other. Open and honest communication creates an atmosphere that allows family members to express their differences as well as love and admiration for one another.”

The benefits of high-quality communication make spending time on improving the way family members relate to one another a task that is well worth the time spent on it. If you’re interested in working on your communication skills as a family, give the following activities and exercises a try.

These 14 activities are great tools to use in family therapy, but you can also try them at home.

4 Group Exercises for the Family

These four group exercises are a great introduction to communication skill-building as a family. They’re fun, engaging, and good for all ages!

1. What If?

The best time to work on communication skills is when families take the time to just sit and relax together. This simple game is a great way to do that, allowing families to improve how they communicate with one another while laughing together and putting their imagination to good use.

You will need strips of paper, a pencil or pen for each family member, and two bowls.

• Get two slips of paper and something to write with for each family member.
• On the first slip, have each family member write a question off the top of his or her head; it can be silly, serious, or anywhere in between. Put all the questions in one of the bowls and give them a good mix.
• On the second slip of paper, have each family member write an answer to the question they came up with. Place these slips in the second bowl and mix them up.
• Pass each bowl around the room and have each family member take one question slip and one answer slip.
• Have each family member read the question and the answer that they have in their hand. The questions and answers might fit well together or they may result in absurd combinations!
• Continue the game with two more slips of blank paper. It may take a few rounds for everyone to get the hang of the game, but family members will get more comfortable with the game and enjoy it more as they go along.

Use the following questions to guide your discussion as a family:

• Did the activity spark your imagination?
• Why did the questions and answers get funnier after several rounds?

2. Expressing Individuality

Although families usually share values, norms, and beliefs, that doesn’t mean all family members will see things the same way. It can be hard for some family members to communicate their thoughts and feelings when they feel like the odd one out or a “black sheep” in the family.

To make sure your family is a safe space for everyone to share their thoughts and feelings, give the “Expressing Individuality” activity a try. It will help each family member understand that they are a valuable part of the family and that they are always free to share their unique perspective.

You’ll need about an hour for this activity, 15 minutes to make the dough and 45 minutes for the activity itself. Use one of the recipes below to make your own play dough as a family.

If you want to make reusable play dough, mix together:

• 1 cup flour
• 1 cup water (add food coloring to water if you want colored clay)
• 1 teaspoon cream of tartar
• 1 tablespoon oil

After mixing these ingredients together, put over low heat and stir slowly. When the dough has formed into a small ball, remove it from the heat and knead while still warm. Store the clay in a sealed container.

If you plan on baking your designs at the end of this activity to preserve them, mix together:

• ½ cup water
• Food coloring (if desired—you can also paint the figures after you bake them)

Follow these instructions to encourage each family member to express their individuality:

• If you love Boy Scouts, you may want to mold the image of a person sitting on a log by a campfire.
• If you received an award as the “Employee of the Month,” you may want to mold the image of something that represents hard work, or dependability.
• If friendliness is a personal characteristic that you value, you may want to mold a face with a pleasant smile, or if you have a great love for animals, you may want to mold several of your favorite animals.
• After creating your unique design, you can preserve it by placing it on a cookie sheet and baking it in the oven on warm for several hours (until hard). This will harden the clay hard so that it maintains its shape. If you did not use food coloring to color the clay, or if you like to paint, you could paint the hardened figure. Once everyone has completed a mold, display these molds in the home.

To continue working on communicating your individuality as a family, ask these questions and discuss your answers together:

• Why did you choose to make what you did?
• What does it mean to you?

If the idea of creating a figure out of play dough doesn’t appeal to you, you can also try these two alternatives:

• You could draw pictures using plain white paper and colored pencils/crayons. Drawing may allow you to express more ideas than if you use clay. Make sure that you do not place an emphasis on artistic abilities. It is okay to draw simple stick figures that represent people or other objects.
• You could cut pictures out of old magazines and paste them on a poster board. After each person has completed a mold, picture, or collage, allow each family member to explain how their collage, picture or mold represents them.

3. Hints of Anger

Anger is a normal human emotion, and we will all get angry at some point. Instead of trying to avoid or deny anger, it’s vital that families learn how to manage their anger and communicate it to others in a healthy way. This activity will help family members identify their anger cues (the signs that indicate they are getting angry) and help them regulate their emotions to ensure they don’t say or do something they will regret.

Here’s how to do this activity as a family:

• Tell family members to think about a time when they were angry or upset, and consider how they felt.
• Were your hands relaxed or clenched in a fist?
• Was your heart rate normal or beating fast?
• Were your muscles relaxed or tight with tension?
• What kind of thoughts was going through your head?
• As a family, discuss any discrepancies between what you think about your anger cues and what other family members think.
• How did your body feel during this period of time?
• In which scenario did you feel more comfortable, angry, or happy?
• Discuss the importance of knowing when you are getting upset and might need to take a break and think.

After the activity, discuss these questions as a family:

• Why is it important to recognize the signs that you are angry?
• Why is it important to control your anger?
• What do you feel like specifically, when you are upset?
• What are the things you are going to do to manage your anger so it does not hurt your family relationships?
• Can recognizing anger cues help in managing your anger?

4. Family Meetings

Family meetings are a good idea for a lot of reasons, but yet another benefit of these get-togethers is the potential for building and developing better communication skills as a family. Regular family meetings can help family members learn how to:

• Make joint decisions
• Plan together
• Accept responsibility
• Show concern for others
• Spend some quality time together

Pick one night of the week when your family can consistently get together for a weekly family meeting that lasts 30 to 60 minutes, and make sure it’s scheduled on everyone’s calendar.

Here’s how to conduct good family meetings:

• Set a regular time. Setting a regular time and place gives the family council a position of importance and results in it becoming a permanent part of family operations. If everyone knows that the family is meeting together regularly, they find that most problems can wait a few days to be discussed. For this reason, some families like weekly meetings.
• Use an agenda. Post a paper during the week where family members can list concerns they want brought up (possibly, the message center). Discuss things in the order listed. This also reduces problems between meetings when parents can say, “List it on the agenda and we’ll discuss it at the meeting.”
• Attendance is voluntary . All members of the family are invited to attend — but attendance is voluntary. However, if a member is not present, he/she is still expected to abide by any decisions made by the family council.
• Each person has an equal voice . Everyone should be encouraged to contribute ideas and suggestions. All members must be treated the same, regardless of age. Using the steps of negotiation to (1) introduce the problem, (2) discuss solutions, and (3) vote on a solution. This gives everyone a chance to be involved. Councils do not always run smoothly. Teenagers are often suspicious that the new program is just another way for parents to gain compliance with their demands. In the first council meetings, rebelliousness may be exhibited to deliberately test whether parents are sincere about including them in family decision-making.
• Use rules of order . If participation is to be equal, then some type of order must be maintained. If a person has the right to express himself, then he also has the right to be heard — which implies that others have the obligation to listen. Rules of order help this situation.
• Rotate chairmanship . If the same person conducts all meetings, that person eventually begins to assume an air of superiority. To help maintain a feeling of equality, family members should take turns conducting the councils. This allows each person to experience the privileges and the responsibilities of this position.
• Accentuate solutions . Family council should not be “just a gripe session” — a time to get together and complain. In order to prevent this, you may decide that the person presenting a problem must also suggest one possible solution. Family members could then discuss alternate solutions or modify the one presented. In practice, some solutions do not work as well as anticipated. As family members begin to live with a decision, they may decide it needs to be changed. This change, however, must wait until the next regular meeting. Children soon recognize a need for better solutions and they learn by experience to make wiser choices. When family council is held regularly, each member learns to project ahead and anticipate problems. When this occurs, the emphasis at council meetings shifts from problem-solving to problem prevention and planning. Family council can also be a time to plan fun things like vacations or family outings. Families can talk about different places to visit and how they want to spend the time available.
• Decide on the authority level . The family council can be the final authority for the family, or a family can have a modified version of decision making. For it to be effective, however, most decisions made by the council need to be binding. If parents always overrule the council, children will soon lose interest.
• Keep a record . There sometimes develops a difference of opinions as to who conducted the last meeting, what matters were discussed, and what plans were agreed upon. For this reason, a secretary to record minutes is most helpful. The secretary can rotate with each meeting.

After your first family meeting, discuss these questions as a family:

• How did your first family meeting go?
• What about the meeting was good? What was bad?
• What do you want to incorporate in future meetings?

4 Active Listening Exercises

Active listening is a vital part of communication and can greatly improve relationships between family members. These four active listening exercises are a great way to boost your skills.

1. Precision Communication

Another activity that can help your family build and continue to develop good communication skills is called “Precision Communication.” It’s focused on active listening, which is a vital part of communication and conducive to better understanding and stronger, healthier relationships.

Here’s how to put this activity into practice:

• Set up a maze in your home using furniture, such as kitchen chairs or other pieces of furniture that can act as a barrier.
• Tie string or yarn between the furniture to create a clear path through the maze.
• Select a family member that will try to walk through the maze blindfolded. This person must not see the maze prior to being blindfolded.
• Have someone give voice instructions so the family member can be directed through the maze.

This activity’s aim is to see if the family member giving instructions can help the blindfolded family member get through the maze without bumping into the furniture, walls, or string. This means that not only must the speaking family member communicate clear and detailed instructions, but the blindfolded family member must also use their active listening skills to receive the instructions and implement them effectively.

Use these discussion questions to debrief and maximize this learning opportunity:

• Why was clear detailed communication necessary for this exercise?
• How important was it to listen carefully to the one giving instructions? Why?
• What were some of the difficulties associated with helping a family member complete this exercise?
• Using some of the ideas from this exercise, how can you, as a family, improve your communication skills?

If you want more from this activity, try this follow-up:

Draw a simple picture or pattern on a piece of paper. Without letting family members see the diagram, tell them what they need to do to make a copy of your picture that matches as closely as possible. After giving detailed instructions, see how accurately the pictures match up.

2. End of the Word—Beginning of the Next

This is a fun game on the Encourage Play website that can keep your kids actively engaged in building their listening skills.

Here’s how to play:

• One person (probably an adult) starts the game by giving out one word—it can be any word, it just needs to be one that every family member knows how to spell.
• The next family member must listen to the word the previous person said, then come up with a word that starts with the letter the last word ended with.

This is an easy game to play since you don’t need any materials, just a few minutes and the ability to hear one another! That makes it a great game for car rides, waiting in restaurants, or standing in a long line. To make it more challenging, give it a bit of complexity by limiting the words to a category, like animals or cities.

3. Red Light Green Light

Another exercise from the Encourage Play website is a familiar one. It’s based on the classic “Red Light, Green Light” game in which the leader gives instructions by color: saying “red light” means stop and saying “green light” means go.

To make the game a bit more challenging and really emphasize the importance of active listening, incorporate these three variations to the game:

• Different colors refer to different types of movement; for example, yellow light could mean skipping, purple light could mean crab walking, and blue light could mean hopping.
• Pretend to be a different animal for different colors (yellow = lion, green = bunny, purple = frog, etc.).
• Use words that rhyme with red or green to see if the players catch the difference (e.g., “Bread Light! Teen Light!”).

4. Tell a Group Story

Group stories are a great way to practice active listening with the whole family. It also gives kids a chance to be creative and silly, which helps to keep them engaged in the activity.

• The first person (probably an adult) starts a story with just one sentence (e.g., “Once upon a time, there was a very curious brown bunny”).
• The next person adds onto the story with just one sentence as well (e.g., “This bunny lived with her mother and father in a cozy little burrow under a willow tree”).
• The story continues until everyone has contributed at least a couple of sentences to the story.

This activity boosts active listening skills because it requires careful and attentive listening to what has already been said in order to make a good contribution to the story.

3 Assertive Communication Exercises

One of the best skills to teach your kids is how to be assertive instead of aggressive or passive (or passive-aggressive). Use these three assertive communication activities to help them learn this important skill.

1. Assertive Communication Worksheet

This worksheet is a great way to help older kids understand the difference between types of communication and to learn how to communicate assertively.

The worksheet first provides a good working definition of assertive communication:

“A communication style in which a person stands up for their own needs and wants, while also taking into consideration the needs and wants of others, without behaving passively or aggressively.”

It also outlines the traits of people who are assertive communicators, including:

• Clearly state needs and wants
• Eye contact
• Listens to others without interruption
• Appropriate speaking volume
• Steady tone of voice
• Confident body language

Next, it shares four tips on communicating assertively:

• Respect yourself—your wants and needs are as important as everyone else’s.
• Express your thought and feelings calmly rather than using the silent treatment or yelling and threatening.
• Plan out what you’re going to say before you say it.
• Say “no” when you need to, say it clearly, and do it without lying.

After some examples of assertive communication, we get to the active part of the worksheet. It’s geared toward adults, but the scenarios can be tweaked to fit kids as well.

There are four situations presented and space to write out your own assertive response to each. These situations are:

• Your partner says, “ I know you have plans for the weekend, but I really need you to watch the kids. I have a friend coming to town, and we made plans .”
• Situation: You’ve just received your food at a restaurant, and it was prepared incorrectly. Your sandwich seems to have extra mayo, instead of no mayo.
• Your friend says, “ Hey, can I borrow some money? I want to buy these shoes, but I left my wallet at home. I’ll pay you back soon, I swear. It won’t be like last time .”
• Situation: Your neighbor is adding an expansion to their house, and the crew starts working, very loudly, at 5 am. It has woken you up every day for a week.

Working through these scenarios as a family can help your kids see what healthy assertive communication looks like and show them that it’s okay to say “no” sometimes.

2. The Aggressive Alligator

The Aggressive Alligator is a great tool from Kristina Marcelli-Sargent, for teaching assertiveness over-aggressiveness or passiveness. It makes what can be a dry and boring subject more interesting and engaging.

Start by giving simple definitions to the terms “passive,” “aggressive,” and “assertive.” Next, show them a list of animals or a bin of small stuffed animals and allow them to choose an animal that they feel represents each definition. The aggressive animal doesn’t need to be an alligator, it can be anything that makes sense to your children.

After your kids have chosen an animal for each term, describe some social situations and instruct your kids to act them out with their animals. Each animal should act according to the definition it represents (e.g., the aggressive alligator should act aggressively, the passive panda should act passively, and the assertive anteater should act assertively).

Once all scenarios have been acted out, talk to your kids about how the outcomes differed between the three animals. Point out which one(s) resulted in a positive outcome and which one(s) should probably be avoided. In the future, you can refer back to the assertive anteater to remind your kids to be assertive instead of passive or aggressive (Sargent, 2015).

3. Keeping Cool

A great lesson for kids to learn is that assertive communication is about being firm and direct without being angry or upset. This activity will help you teach healthy assertiveness to your kids or students.

Here’s how to go about it:

• First, ask your kids how people might feel when they are bullied. If they have trouble coming up with answers, talk about how people might feel angry, scared, sad, upset, embarrassed, or confused.
• Next, ask your kids what kinds of things people want to do when they feel this way. If they can’t think of things people might do when they feel upset, angry, or sad, mention that they might yell, throw something, hit something, hide, cry, or do something else to make another person feel as bad as they feel.
• Ask your kids if they think these are good or helpful things to do. Explain how everyone has strong, negative feelings like this sometimes, and that it’s okay to feel them. These feelings have a purpose; they tell us that something is wrong or that something needs to be fixed, but they can also encourage us to do the wrong thing unless we learn how to keep a cool head.
• Close your eyes and take several slow deep breaths
• Count to ten
• Relax the muscles in your face and body
• Talk silently to yourself and repeat a soothing phrase, such as “Keep calm” or “I control my feelings”
• Get a drink of water
• Go sit by a person you trust

Discuss these options with the whole group and decide together on what the best techniques are, then practice using them together.

Click here to read about this exercise from the Education Development Center’s Bullying Prevention program.

3 Nonverbal Communication Exercises

Finally, although verbal communication is generally the focus of skill-building exercises and activities, nonverbal communication is also a vital skill to develop.

Use these 3 exercises to help your kids build their nonverbal skills.

1. Understanding Non-Verbal Communication

Things like tone of voice, facial expressions, body posture, and hand gestures are all non-verbal, but they are hugely important in our communication with others. If we say one thing with our words and another with our face or body, we can end up giving mixed messages and confusing others.

To make sure we are saying what we want to say with our words and our face, body, and tone, help your kids learn how to understand and “speak” non-verbal communications.

Here’s s description of this activity:

“As a family, make a list of different non-verbal actions. For example, folding your arms, snorting, frowning, etc… Select a TV program or a segment of a video. Watch about 5 to 7 minutes of the program with the volume off. While watching the program without volume, identify the different non-verbal messages, especially the feelings that are expressed. After 5 to 7 minutes, turn off the TV and discuss what you observed. You could even carry on the discussion as the program continues.”

To get the discussion started, use questions like:

• What were the non-verbal messages that you observed?
• How important do you think the non-verbal messages are in helping you to enjoy the movie and understand what was going on in the movie?
• Did you observe any confusing non-verbal messages?
• What feelings were expressed through non-verbal communication?
• What were some of the difficulties of this activity?
• What can you do to be more aware of non-verbal messages?
• Did everyone think the non-verbal message meant the same thing?
• Are non-verbal messages always obvious in real life?

If you want more from this exercise, try this follow-up activity. Seat two family members away from each other and have them carry on a conversation about giving directions to somewhere or explaining how to do something. As they talk, they should focus on trying to understand the other person’s feelings.

After doing this for a few minutes, the two should turn around, face each other, and continue the discussion—they will likely find it much easier!

Use the following questions to guide your discussion after the follow-up:

• When you had your backs to each other, did a lack of non-verbal communication affect your ability to communicate with the other person? If so, how?
• What feelings did you experience as you communicated with your back to the other person?
• When you spoke to the other person face-to-face, did this improve your ability to communicate and understand the other person’s feelings? If so, how?
• Did face-to-face communication improve your ability to understand the other person’s feelings?
• How can you increase your awareness of non-verbal messages you do not mean to be sending?
• How can you be aware of how we may misinterpret someone else’s non-verbal messages?”

2. Charades

Charades is a popular game with kids since it’s fun, easy to play, and can result in some seriously silly situations.

Here’s what you need to do:

• Animals: Monkey, dog, cat, rabbit, kangaroo, snake
• Activities: brushing teeth, playing cards, shining a flashlight, fishing, playing frisbee
• Emotions: scared, sad, bored, angry, happy, wary, proud

Acting out these prompts will give kids an opportunity to practice communicating non-verbally, a skill that they can easily build over time (Simmons, n.d.).

This nonverbal communication activity  is available from Sue Simmons at Equinox Family Consulting.

3. Silent Snack

Finally, another activity from Sue Simmons is called “ Silent Snack ” and it gives young children a chance to have fun while building their nonverbal communication skills.

Follow these instructions to give it a try:

• Put out a few different snacks in individual bowls.
• Tell everyone it’s “Silent Snack Time,” meaning there’s no talking allowed!
• Offer each person a taste of each snack.
• Each player should take turns sharing their opinion on each snack. They can use indicators like thumbs up and thumbs down or facial expressions to communicate their opinions.

It’s a simple activity, but an effective one! Give it a try at your next snack time.

17 Exercises To Develop Positive Communication

17 Positive Communication Exercises [PDF] to develop help others develop communication skills for successful social interactions and positive, fulfilling relationships.

Created by Experts. 100% Science-based.

I hope you leave this piece with a treasure trove of new resources you can use to improve your own life or the lives of your clients.

Communication skills are one of the most important skills a person can have, making it well worth your while to devote some time and energy to develop them.

What are your favorite ways to work on communicating with your spouse? Do you schedule a time to talk about how your relationship is doing or do you just let it flow naturally? What do you think are the best ways to build, enhance, and maintain your communication skills? Let us know in the comments section.

We hope you enjoyed reading this article. Don’t forget to download our three Positive Communication Exercises (PDF) for free .

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• Simmons, S. (n.d.). Nonverbal games: 10 simple activities . Equinox Family Consulting, Ltd. Retrieved from https://equinoxfamilyconsulting.com/communication/nonverbal-games-10-simple-activities/
• Stanfield, J. (2017). 8 tips to teach effective communication skills. James Stanfield. Retrieved from https://stanfield.com/blog/2017/11/8-tips-teach-effective-communication-skills/
• Sott, A. (2018). Teaching communication skills. Edutopia. Retrieved from https://www.edutopia.org/article/teaching-communication-skills
• Tasker, R. (n.d.). 6 amazing couples therapy exercises for improving communication . GuideDoc . Retrieved from https://guidedoc.com/couples-therapy-exercises-for-improving-communication
• Victoria Department of Health & Human Services. (n.d.). Relationships and communications . Better Health Channel. Retrieved from https://www.betterhealth.vic.gov.au/health/healthyliving/relationships-and-communication

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• Verbal Communication

Communication: Verbal Communication

• Written Communication
• Nonverbal Communication
• Professional Communication
• Classroom Activities

5 Ways to Improve Verbal Communication

• 1. Schedule Communication
• 2. Write It Out First
• 3. Blaze a Trail
• 4. Require Status Updates
• 5. Paraphrase It

1.  Schedule Communication Communication happens in the break room, at the copy machine, or even in the bathroom.  Formal, work-related communication should not happen in these settings.  If you have a critical project or work-related topic to discuss with your staff, schedule a meeting.

2.  Write It Out First So many times, you think you said it, but you actually just thought it – or maybe you meant to say it.  Or, worse yet, you DID say it, but it was lost in a long conversation and its importance was lost on your staff. For every meeting, write an agenda that includes the meeting’s purpose. Include the topic, who is discussing it, and what the outcome is.  This documentation will keep you all on task.

3.  Blaze A Trail Verbal communication can be easy to misunderstand, and if your employee is dealing with a difficult home situation, he or she might not be completely tuned into your situation.  Even if, in your mind, your conversation should be a priority, imagine if your employee is dealing with a situation where his parents are entering an assisted living facility, a child has a serious medical situation, or a financial pitfall has put him into foreclosure. These are serious situations that can make paying attention – even to your boss – difficult.  The best solution to any verbal communication issue is a follow up email which serves as a communication trail. Use this email to paraphrase the conversation and restate deadlines and deliverables, to ensure that both of you are working from the same play book.

4.  Require Status Updates Have your staff report in on status updates on an ongoing basis.  There should be no surprises and you should know in an instant where your staff is on any given assignment.  Set the standard to receive regular reporting and require it.  It will help your staff better balance their workload and increase their accountability.

5.  Paraphrase It After any verbal communication, ask that the person paraphrase their assignment back to you, to make sure they understand fully the task at hand.  This will help potential questions or issues surface before you get back to your desk, and can increase both project clarity and performance.

Verbal Communication in the Workplace

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Verbal Communication Video

TEDx. (2012, October 18). Story, imagery & the art of 21st century presentation: Garr Reynolds at TEDxKyoto 2012 [Video file]. Retrieved from https://tedxtalks.ted.com/video/Story-Imagery-the-Art-of-21st-2

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What is Verbal Communication: Examples, Types & Functions

Table of Contents

Definition of verbal communication

“Verbal communication refers to the use of words in delivering the intended message. The main components of verbal communication are sound, words, speaking, and language.” – Albert Mehrabian “Verbal communication is the process of exchanging information and ideas through the use of spoken words. It involves the use of language, tone, pitch, and other elements to convey meaning and intent.” – Richard L. Daft

What is verbal communication?

Verbal communication is the use of speech to convey messages between individuals or groups. It is an essential skill for effective communication in personal and professional settings. Verbal communication involves both speaking and listening, as it requires active participation from both the sender and the receiver of the message.

The sender is the person who initiates the communication by formulating their thoughts into words and delivering them through speech. The receiver, on the other hand, listens attentively to the spoken words and interprets their meaning.

Nature of verbal communication

Verbal communication is a type of communication that involves the use of spoken words or oral language. It is a dynamic process that includes both speaking and listening.

Verbal communication relies on various components such as words, vocabulary, tone, intonation, and non-verbal cues. It stands as a fundamental element of human interaction that plays a vital role in personal, professional, and social environments.

What are the characteristics of verbal communication? 

Verbal communication is a vital part of human interaction, its diverse features play a crucial role in shaping effective and impactful interactions. The following are the main features of verbal communication: 

1/ Interactive: Verbal communication is an interactive process that involves a sender and a receiver who engage in a dialogue or conversation.

2/ Multichannel: Verbal communication can involve multiple channels, including tone of voice, facial expressions, and body language, in addition to spoken words.

3/ Language-based: Verbal communication involves the use of language, whether it is spoken, written, or signed.

4/ Immediate: Verbal communication is often immediate and happens in real-time, allowing for instant feedback and clarification.

5/ Clarity and Fluency: Effective verbal communication emphasizes clear and consistent delivery of messages to ensure understanding.

Examples of verbal communication 

In the list below, we have presented some real-life examples of verbal communication that showcase the various ways in which we use verbal words to convey messages and ideas.

1/ A business meeting where participants discuss project goals, challenges, and progress updates is a primary example of verbal communication in the workplace.

2/ A job interview is where a candidate answers questions and communicates their skills, experiences, and motivations to the interviewer.

3/ A customer service representative on a phone call, responding to a customer’s inquiry, resolving complaints, and providing solutions.

4/ A public speaker delivers a speech , inspiring and motivating the audience through the power of words and delivery.

5/ A team brainstorming session , where members collaborate and verbally express ideas, contributing to problem-solving and decision-making.

6/ A negotiation between two business partners , where they engage in verbal communication to discuss terms, reach agreements, and resolve conflicts.

Examples of verbal expression 

• Giving encouragement by saying, “You can do it!” or “Keep up the good work!”
• Expressing agreement or approval by saying, “Yes, I completely agree with you.”
• Expressing disagreement or dissent by saying, “I respectfully disagree with that perspective.”
• Expressing admiration by saying, “You did an incredible job on this project.”
• When seeking clarification, one can employ the phrase, “Could you kindly provide a further explanation?”
• Expressing curiosity by asking questions such as, “How does that work?” or “What inspired you?

These examples demonstrate the diverse range of verbal expressions we use in our daily interactions to convey opinions, requests, and more. 

Communication coaches Alexander Lyon and Mary Dapine have explored verbal and non-verbal cues in detail in the following video . 

What are the 4 types of verbal communication?

The following types of verbal communication are essential to navigate different situations and contexts. Whether it is intrapersonal, interpersonal, group, or public communication, each type requires specific skills and approaches to communicate effectively. In this section, we will go deeper into the four primary types of verbal communication: 

1/ Intrapersonal Communication: This refers to communication that occurs within an individual’s own mind. It involves self-talk, reflection, and internal dialogue. Intrapersonal communication helps in organizing thoughts, problem-solving, and making decisions.

2/ Interpersonal Communication: Interpersonal communication occurs when two or more individuals engage in communication with one another. It involves face-to-face conversations, discussions, and interactions where people exchange ideas, emotions, and information. Interpersonal communication is essential for building relationships, collaborating, and resolving conflicts.

3/ Group Communication: Group communication occurs when a small group of individuals, typically three or more, communicate with each other. This includes team meetings, brainstorming sessions, and group discussions. Group communication allows for collective decision-making, collaboration, and sharing of diverse perspectives.

4/ Public Communication: Public communication involves speaking to a large audience or public setting. It includes formal presentations, speeches, lectures, and public speaking engagements. Public communication requires effective delivery, clarity, and engaging speaking skills to convey information and persuade the audience.

Understanding these four types of verbal communication helps individuals navigate different communication contexts, adapt their approach, and effectively convey their message depending on the situation and audience.

Forms of verbal communication 

Verbal communication includes various forms that facilitate the exchange of information, ideas, and messages. The below listed are just a few examples of the various forms that we encounter in our personal, professional, and social lives. Each form has its unique characteristics and purposes. Here are some common forms of verbal communication:

What are verbal communication skills? 

Verbal communication skills involve the ability to effectively convey meaning through the use of language. This involves the use of words, tones, and nonverbal cues to express and interact with others.

Verbal communication skills include a range of abilities, such as pronunciation, grammar, vocabulary, and fluency, as well as the capacity to listen actively and respond appropriately to what is being said. Effective verbal communication also requires an awareness of the context and the audience, and the ability to adjust style and tone accordingly. 

Why verbal communication skills are important

Verbal communication skills play a vital role in both personal relationships and professional interactions. 

Strong verbal communication skills are crucial for collaboration and teamwork. They enable individuals to coordinate, exchange ideas, and provide constructive feedback. Effective communication within teams enhances productivity, promotes a sense of unity, and facilitates effective problem-solving. 

Professionally, verbal communication skills are highly valued. Employers seek candidates who can clearly express their ideas, negotiate skillfully, and collaborate with colleagues. Therefore possessing strong verbal communication skills is essential for career growth and advancement.

Furthermore, verbal communication skills play a crucial role in establishing and maintaining relationships. By engaging in meaningful conversations and actively listening individuals can establish trust, foster mutual respect, and navigate conflicts more effectively

Additionally, verbal communication skills are necessary for success in public speaking, and leadership roles, where the ability to articulate ideas with confidence is critical. 

How to improve verbal communication skills 

Improving verbal communication skills involves a combination of verbal techniques and practices. Here are some effective strategies that can help:

1/ Active Listening: Actively listening to others is crucial for improving verbal communication skills. Practice being fully present in conversations, paying attention to both verbal and nonverbal cues. 

2/ Expand Vocabulary: Enhance your vocabulary by reading and learning new words. This allows you to express yourself more precisely and effectively. Practice incorporating new words into your daily conversations. 

3/ Practice Public Speaking: Public speaking exercises help build confidence and improve clarity in communication. Look for chances to address audiences, whether through presentations or by participating in a public speaking group.

4/ Seek Feedback: Actively seek feedback from trusted individuals to gain insights into your communication style. Ask for specific suggestions on areas to improve, such as clarity, organization, or tone.

5/ Role-play and Mock Conversations: Engage in role-playing scenarios or mock conversations to simulate real-life communication situations. 

6/ Seek Professional Development: Consider attending workshops, courses, or training programs focused on communication skills.

7/ Clear Articulation: Work on improving your articulation and pronunciation. Practice speaking clearly and announcing words properly.

8/ Use Technology: With advances in technology, there are numerous tools available to improve verbal communication skills. For example, you can use video recording apps to record and review your presentations or speeches.

Important functions of verbal communication 

Verbal communication serves several important functions that are vital for effective communication. One crucial function is information sharing, where individuals exchange knowledge, ideas, and facts, enabling the transfer of information. 

Verbal communication can be used for persuasion and influence, whether in advertising, or marketing campaigns. It is also essential in problem-solving, as individuals engage in discussions and negotiations to resolve conflicts and find solutions. 

Decision-making is another important function of verbal communication, where individuals exchange information and perspectives to arrive at informed choices. Lastly, verbal communication facilitates feedback, enabling individuals to receive constructive criticism, insights, and suggestions for improvement.

7 essential elements of verbal communication 

Verbal communication, in particular, plays a crucial role in interpersonal interactions. By employing various elements, individuals can ensure their messages are clear, meaningful, and impactful. These elements form the foundation of verbal communication, including the sender, message, channel, receiver, feedback, context, and noise.

1/ Sender: The person who initiates the communication by encoding and transmitting the message.

2/ Message: The messages, concepts, or thoughts that the sender intends to express to the receiver.

3/ Channel: The medium or mode used to transmit the message, such as face-to-face conversation, phone call, email, or video call.

4/ Receiver: The person or audience who receives and decodes the message.

5/ Feedback: The receiver’s response or reaction to the message serves as feedback, offering the sender valuable insights into the message’s effectiveness.

6/ Context: The situational and environmental factors that influence communication, such as the setting, timing, and cultural background.

7/ Noise: Any external or internal factors that may interfere with the communication process , such as distractions, language barriers , or physical limitations .

By understanding and effectively managing these seven elements of verbal communication, individuals can enhance their communication skills and achieve better communication outcomes.

Related Reading: What are the basic elements of communication process

Why is verbal communication important in the workplace 

Verbal communication holds significant importance in the workplace for several reasons. Firstly, it facilitates effective collaboration and teamwork among employees. Clear verbal communication allows individuals to share ideas, and provide feedback, leading to improved productivity. In fact, as per a report by McKinsey , well-connected team members experience a boost in productivity ranging from 20% to 25%.  

Secondly, verbal communication helps in building strong working relationships. It allows for open and honest conversations, creating a positive work environment and mutual understanding.

 Additionally, verbal communication plays a crucial role in delivering instructions and providing constructive feedback, which contributes to enhanced performance and professional growth. It can also help in career advancement, as it allows executives to showcase their skills, and present their accomplishments.

Verbal communication further supports effective customer service, as employees can engage in meaningful conversations with clients, and address their needs.

In the absence of effective verbal communication, misunderstandings, conflicts, and unproductive relationships may arise, leading to poor performance, low morale, and decreased outcomes. 

Overall, verbal communication is vital in the workplace as it promotes effective collaboration, information sharing, problem-solving, and customer interaction, leading to overall success and productivity within the organization.

Difference between verbal and non-verbal communication

The below table highlights some of the key differences between verbal and nonverbal communication. Both forms of communication are important and complementary, and mastering both can enhance one’s overall communication effectiveness.

 By being aware of the key distinctions between verbal and nonverbal communication , we can enhance our overall communication skills, foster deeper connections, and achieve greater understanding in our interactions with others.

Benefits and limitations of verbal communication 

Advantages of verbal communication:.

• Enables real-time feedback and clarification, reducing misunderstandings.
• Facilitates the clear transmission of complex ideas and information.
• Offers opportunities for persuasive and compelling delivery through tone and vocal cues.
• Enhances relationship building and social interaction through active listening and response.
• Enables collaboration and teamwork through real-time coordination and negotiation of ideas.

Limitations of Verbal Communication:

• Can be affected by external factors such as noise, interruptions, or environmental conditions.
• Differences in communication skills among individuals may lead to misunderstandings or misinterpretations.
• Effectiveness relies heavily on the speaker’s ability to convey thoughts and convey emotions.
• Verbal information is subject to memory limitations and may be forgotten over time.

Related Reading: Verbal communication positives and negatives

Advantages of written communication over verbal communication in an organization 

Written communication offers several advantages over verbal communication in an organization. Firstly, written communication provides a permanent record of information, ensuring clarity and accuracy in documentation. Secondly, written communication enables effective communication across time and distance.

This is particularly beneficial for organizations with remote teams or international offices. Additionally, written communication allows for careful planning and revision, providing the opportunity to craft well-thought-out messages and presentations. 

Alternatives to verbal communication 

1/ Written Communication: The written word is a powerful alternative to verbal communication. Written communication includes various mediums such as emails, letters, memos, reports, and text messages. Written communication allows for the careful crafting of messages, providing a permanent record and the opportunity for recipients to review and refer back to the information as needed.

2/ Visual Communication: Visuals, such as charts, graphs, infographics, and images, can effectively convey information and ideas. Visual communication is especially useful when presenting complex data or concepts. 

Must Read: What are the importance and limitations of visual communication

3/ Nonverbal Communication: Nonverbal cues such as facial expressions, gestures, body language, and eye contact, can communicate messages without the need for spoken words.

4/ Digital Communication: With the rise of technology, electronic communication methods have become increasingly popular. This includes methods such as email, instant messaging, video conferencing, and social media platforms.

Must Read: Electronic communication advantages and disadvantages

Frequently Asked Questions

Q1) what is verbal communication and examples .

Ans: Verbal communication refers to the act of conveying information and messages through spoken language. It involves the use of words to express thoughts and engage in conversation. Examples of verbal communication include engaging in discussions, delivering speeches, participating in interviews, exchanging ideas in meetings, or even making phone calls to communicate with others.

Q2) What is verbal and non-verbal communication? 

Ans: Verbal communication involves the use of spoken words, while non-verbal communication includes facial expressions, body language, gestures, and tone of voice.

Q3) What is verbal communication class 10 

Ans: In class 10, verbal communication is typically taught to help students develop effective speaking and listening skills. It focuses on understanding the importance of clear communication and using appropriate language in various situations.

Q4) Where is verbal communication

Ans: Verbal communication takes place in diverse settings such as workplaces, educational institutions, social gatherings, and personal conversations. It is present in any situation where individuals engage in spoken or written exchanges to convey information, express thoughts, or establish connections with others.

Q5) What is verbal short answer? 

Ans: A verbal short answer refers to a brief response provided using vocal language to a question or statement. It is a concise reply that conveys a message or information with clarity. 

Q6) What is a verbal presentation? 

Ans: A verbal presentation involves conveying information or ideas to an audience through oral words. It typically involves using visual aids, such as slides or charts, to support the presentation and engage listeners.

Q7) How to improve verbal communication

Ans: Individuals can improve their verbal communication skills by implementing various techniques, such as active listening, using clear and concise language, being mindful of body language and tone of voice, and following good communication principles .

Q8) What is the medium of message in verbal communication

Ans: The mediums used in verbal communication can vary, including face-to-face conversations, phone calls, recorded messages, emails, letters, or text messages. The choice of medium depends on the specific communication context and the preferences of the individuals involved in the exchange.

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• Communication

Communication is fundamental to the existence and survival of humans as well as to an organization. It is a process of creating and sharing ideas, information, views, facts, feelings from one place, person or group to another.  Communication is the key to the Directing function of management.

A manager may be highly qualified and skilled but if he does not possess good communication skills, all his ability becomes irrelevant. A manager must communicate his directions effectively to the subordinates to get the work done from them properly.

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Process of Communication

Communications is a continuous process that mainly involves three elements viz. sender, message, and receiver. The elements involved in the communication process are explained below in detail:

The sender or the communicator generates the message and conveys it to the receiver. He is the source and the one who starts the communication

It is the idea, information, view, fact, feeling, etc. that is generated by the sender and is then intended to be communicated further.

Browse more Topics under Directing

• Introduction, Meaning, Importance & Principles of Directing
• Elements of Direction

3. Encoding

The message generated by the sender is encoded symbolically such as in the form of words, pictures, gestures, etc. before it is being conveyed.

It is the manner in which the encoded message is transmitted. The message may be transmitted orally or in writing. The medium of communication includes telephone, internet, post, fax, e-mail, etc. The choice of medium is decided by the sender.

Learn more about Types of Communication here in detail .

5. Decoding

It is the process of converting the symbols encoded by the sender. After decoding the message is received by the receiver.

6. Receiver

He is the person who is last in the chain and for whom the message was sent by the sender. Once the receiver receives the message and understands it in proper perspective and acts according to the message, only then the purpose of communication is successful.

7. Feedback

Once the receiver confirms to the sender that he has received the message and understood it, the process of communication is complete.

It refers to any obstruction that is caused by the sender, message or receiver during the process of communication . For example, bad telephone connection, faulty encoding, faulty decoding, inattentive receiver, poor understanding of message due to prejudice or inappropriate gestures, etc.

(Source: businessjargons)

Importance of Communication

1. the basis of co-ordination.

The manager explains to the employees the organizational goals, modes of their achievement and also the interpersonal relationships amongst them. This provides coordination between various employees and also departments. Thus, communications act as a basis for coordination in the organization .

2. Fluent Working

A manager coordinates the human and physical elements of an organization to run it smoothly and efficiently. This coordination is not possible without proper communication.

3. The Basis of Decision Making

Proper communication provides information to the manager that is useful for decision making . No decisions could be taken in the absence of information. Thus, communication is the basis for making the right decisions.

Learn more about Barriers of Communication here in detail .

4. Increases Managerial Efficiency

The manager conveys the targets and issues instructions and allocates jobs to the subordinates . All of these aspects involve communication. Thus, communication is essential for the quick and effective performance of the managers and the entire organization.

5. Increases Cooperation and Organizational Peace

The two-way communication process promotes co-operation and mutual understanding amongst the workers and also between them and the management . This leads to less friction and thus leads to industrial peace in the factory and efficient operations.

6. Boosts Morale of the Employees

Good communication helps the workers to adjust to the physical and social aspects of work. It also improves good human relations in the industry. An efficient system of communication enables the management to motivate, influence and satisfy the subordinates which in turn boosts their morale and keeps them motivated.

Types of Communication

1. formal communication.

Formal communications are the one that flows through the official channels designed in the organizational chart. It may take place between a superior and a subordinate, a subordinate and a superior or among the same cadre employees or managers. These communications can be oral or in writing and are generally recorded and filed in the office.

Formal communication may be further classified as Vertical communication and Horizontal communication.

Vertical Communication

Vertical Communications as the name suggests flows vertically upwards or downwards through formal channels. Upward communication refers to the flow of communication from a subordinate to a superior whereas downward communication flows from a superior to a subordinate.

Application for grant of leave, submission of a progress report, request for loans etc. are some of the examples of upward communication. Sending notice to employees to attend a meeting, delegating work to the subordinates, informing them about the company policies, etc. are some examples of downward communication.

Horizontal Communication

Horizontal or lateral communication takes place between one division and another. For example, a production manager may contact the finance manager to discuss the delivery of raw material or its purchase.

Types of communication networks in formal communication:

• Single chain: In this type of network communications flows from every superior to his subordinate through a single chain.
• Wheel: In this network, all subordinates under one superior communicate through him only. They are not allowed to talk among themselves.
• Circular: In this type of network, the communication moves in a circle. Each person is able to communicate with his adjoining two persons only.
• Free flow: In this network, each person can communicate with any other person freely. There is no restriction.
• Inverted V: In this type of network, a subordinate is allowed to communicate with his immediate superior as well as his superior’s superior also. However, in the latter case, only ordained communication takes place.

2. Informal Communication

Any communication that takes place without following the formal channels of communication is said to be informal communication. Informal communication is often referred to as the ‘grapevine’ as it spreads throughout the organization and in all directions without any regard to the levels of authority.

Informal communication spreads rapidly, often gets distorted and it is very difficult to detect the source of such communication. It also leads to rumours which are not true. People’s behaviour is often affected by rumours and informal discussions which sometimes may hamper the work environment.

However, sometimes these channels may be helpful as they carry information rapidly and, therefore, may be useful to the manager at times. Informal channels are also used by the managers to transmit information in order to know the reactions of his/her subordinates.

Learn more about 7 C’s of Communication here in detail .

Types of Grapevine network:

• Single strand:  In this network, each person communicates with the other in a sequence.
• Gossip network:  In this type of network, each person communicates with all other persons on a non-selective basis.
• Probability network: In this network, the individual communicates randomly with other individuals.
• Cluster Network:  In this network, the individual communicates with only those people whom he trusts. Out of these four types of networks, the Cluster network is the most popular in organizations.

3. Unofficial Communication

There is also an unofficial way of communication. Unofficial communication refers to employee communication outside of the workplace on matters unrelated to work. Friendly meetings, dinner outings, and social gatherings among employees are examples of unofficial communication channels. The management must be aware of the existence of such a channel and the information flowing through it.

Barriers of Communication

The communication barriers may prevent communication or carry incorrect meaning due to which misunderstandings may be created. Therefore, it is essential for a manager to identify such barriers and take appropriate measures to overcome them. The barriers to communication in organizations can be broadly grouped as follows:

1. Semantic Barriers

These are concerned with the problems and obstructions in the process of encoding and decoding of a message into words or impressions. Normally, such barriers result due to the use of wrong words, faulty translations, different interpretations, etc.

For example, a manager has to communicate with workers who have no knowledge of the English language and on the other side, he is not well conversant with the Hindi language. Here, language is a barrier to communication as the manager may not be able to communicate properly with the workers.

2. Psychological Barriers

Emotional or psychological factors also act as barriers to communication. The state of mind of both sender and receiver of communication reflects in the effective communication. A worried person cannot communicate properly and an angry recipient cannot understand the message properly.

Thus, at the time of communication, both the sender and the receiver need to be psychologically sound. Also, they should trust each other. If they do not believe each other, they cannot understand each other’s message in its original sense.

3. Organizational Barriers

The factors related to organizational structure, rules and regulations authority relationships, etc. may sometimes act as barriers to effective communication. In an organization with a highly centralized pattern, people may not be encouraged to have free communication. Also, rigid rules and regulations and cumbersome procedures may also become a hurdle to communication.

4. Personal Barriers

The personal factors of both sender and receiver may act as a barrier to effective communication . If a superior thinks that a particular communication may adversely affect his authority, he may suppress such communication.

Also, if the superiors do not have confidence in the competency of their subordinates, they may not ask for their advice. The subordinates may not be willing to offer useful suggestions in the absence of any reward or appreciation for a good suggestion.

Communication Channels

Communication channels are the means by which people in a company communicate and interact with one another. Without the proper communication channel, it is exceedingly difficult for employees to align with the business objectives and goals, as well as drive innovation and progress in the workplace.

Along with Formal and Informal Communication Channels, we also have a few different types of channels used in business organizations. They are as follows:

• Digital communication channels –

To reach and engage their staff, most firms use digital communication platforms. They include a variety of online tools that employees utilize to stay in touch with one another and stay up to date on corporate news and developments. This form of communication channel is thought to be the most effective of all.

A few examples are social media, intranets, employee collaboration software, project management tools, feedback software, etc.

• Face-to-face communication channels –

Face-to-face communication is still vitally crucial in the workplace, despite the fact that electronic forms of communication are gaining over. It is still crucial since many situations require nonverbal communication (body language, gestures, signs, facial expressions, etc.).

• Written communication channels –

Within corporations, this sort of communication is nearly extinct. However, textual communication is still required when communicating critical policies, letters, memos, manuals, notices, and announcements to employees. But, for external communications with the customers, retailers, distributors and other individuals, written communication is still the most effective.

A few examples are emails, live chat, text messages, blogs, newsletters, written documents, etc.

Models of Communications

The communication process is divided into three standard models: linear, interactive, and transactional. They are useful because they simplify the fundamental structure of communication and can help us understand it not only verbally, but also visually. Most importantly, they identify the many communication pieces and act as a form of a map to explain how different portions of the communication process are interconnected.

• Linear Model –

In this model, a sender encrypts a message and sends it to the recipient via a channel. The message is decoded by the receiver. There could be obstacles or background noise in the communication process. Also known as  Straight-line communication, it is most common in mainstream media such as television, radio, and newspapers. There is no way to get immediate feedback in this model.

• Interactive Model –

The Interactive model is similar to the Linear model, except it includes feedback. The feedback concept was introduced to the model, which gave a closer simulation of interpersonal human interaction than was previously known. Interactional models follow two channels in a more dynamic perspective of communication. After receiving the message, the receiver encodes and transmits a response to the original sender, who has now become the receiver. A common example of this model is a telephonic call.

• Transactional Model –

In the Transactional Model, the receiver and sender can both perform the same roles at the same time, as messages can be sent back and forth at the same time. People generate shared meaning in a more dynamic process in the transactional model. To create common meaning, there must be some overlap in realms of experience. In other words, if people are to communicate at all, communicators must share at least some degree of cultural, linguistic, or environmental commonality.

Verbal Communication

Vocal communication is accompanied by auditory signals produced by a vibrating organ, such as the larynx in mammals’ throats. The vocal communication is the process through which speakers’ express emotions by changing the nonverbal components of their speech, and listeners use nonverbal aspects of speech to infer the speaker’s emotional experience. This comprises aspects of the voice such as intonation, stress, volume, speed, and accent interference. We use vocal communication to frame our message more effectively. This form of communication, as well as voice features such as pauses and focus stress, are used to build a structure that allows the listener to follow your message.

• Intonation – Intonation defines how the pitch of your voice increases and falls during a speech. A shift or variation in pitch can have an impact on the meaning of what we say.
• Stress – Stressing is the process of emphasizing a word or statement in order to bring attention to it. Stress syllables and words are said louder, for a longer period of time, and with a higher pitch. When the speaker is monotone, these crucial cues are missing, and the message becomes puzzling.
• Pauses – The pause allows the speaker to gather his or her thoughts before making the final argument. This allows the audience to stay up with you while also giving them time to process what you just stated.
• Focus Stress – The listener’s attention is drawn to a certain word or phrase when there is focus tension. The employment of focus stress is used to clarify, emphasize, or demonstrate the difference.
• Pace – Pace is the rate at which you speak. The pace might be rapid, slow, or moderate, and it can fluctuate throughout. It is claimed to vary the tempo, quickening up at times and then slowing down depending on the scenario and the significance of the context, in order to keep the audience’s attention.

Nonverbal Communication

Non-Vocal Communication is the technique of transmitting meaning without the use of written or spoken words. Non-verbal communication refers to any communication between two or more people that involves the use of facial expressions, hand motions, body language, postures, and gestures. These non-vocal cues can provide insights, supplementary information, and significance in addition to spoken communication.

Non-vocal elements such as unspoken symbols, signs, and signals to express meaning are examples of verbal communication. Non-vocal elements such as body language, gestures, facial emotions, and eye contact are examples of nonverbal communication.

Signals are movements that are used to express to others one’s wants, desires, and feelings. Signaling is a type of expressive communication. The primary goal of signals is to change a single environmental aspect in order to attract attention and convey meaning.

Signs do not belong to any specific language, although they are found in practically every region of the world. The primary distinction between a sign and a signal is that a sign (such as traffic lights or a police officer’s badge) has inherent meanings, but a signal (such as a scream for aid) is only a means through which extrinsic meanings can be formulated.

The symbol has been defined as any device that can be used to create an abstraction. Symbols are visual representations of an event, activity, object, person, or location that can be used to convey information about that event, action, thing, person, or location. Symbols can be used to communicate in both receptive and expressive modes. The more closely a symbol resembles what it represents, the more tangible it is.

An icon is a visual representation of an application, a capability, or another concept or distinct thing that has meaning for the user. Icons are typically thought to be dense collections of linked and unconnected symbols.

A gesture is a movement of the hand, arms, or other bodily part meant to express or accentuate something, most often while speaking. Gestures can also develop a communication lexicon that is more or less unique to each culture.

Proxemics is the study of how people from diverse cultures use time and space, as well as body positions and other elements, to communicate. The proxemics is the study of what people express by standing closer or farther apart. Standing very close to someone to whom we are about to disclose something private is one example. Another example is backing away from someone when we feel our personal space is being infringed upon.

Mass and Public Communications

The process of developing, sending, receiving, and analyzing messages for large audiences via vocal and written media is known as Mass communication . Print media, outdoor media, digital media and the Internet, social media, films, radio, and television are all examples of these mediums. The method through which media companies develop and disseminate messages to large audiences, as well as the process by which those messages are sought, used, interpreted, and influenced by the audience, is known as mass communication.

When a person or a group of individuals meet and begin sharing information with an audience or give a presentation on specific themes to deliver a message, this is referred to as public communication. Public communication can be defined as the act of sharing information with the general public. Public speaking events, conferences, seminars, and press conferences are all instances of public communication.

Control of mass communications

In serving the people, public communicators are not totally free to follow their own whims. In several nations, national authorities have complete control over all broadcasting, and in some areas, print and cinema media are strictly regulated by the government. Written and visual communications may be subject to censorship and limits under local law.

Effects of mass communications

Mass communications are capable of creating learning and changing attitudes and opinions in their listeners, with the depth of the learning and changes restricted by the situation’s connected elements. Some people believe that the overall impacts of mass communication are safe for both children and adults. Many sociologists believe that mass communication influences attitudes and behaviour. In the voting behaviour of so-called undecided voters, the influence of newspapers, journals, and television in shaping political opinions are fairly well recognized. Advertising firms well-versed in television tactics have been introduced into the political arena to organize campaigns and promote their customers’ images.

FAQ on Communication

Q: List the measures to improve communication effectiveness?

Answer: Measures to improve communication effectiveness are as follows

• Communication of Clarification of the idea.
• Communication should be according to the needs of the receiver.
• Consulting others before communication.
• Awareness about the language, tone and body postures and gestures.
• Convey information useful to the receiver.
• Ensure proper feedback.
• Follow up communications.
• Be a good listener.

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• Elements of Directing
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