social security customer service representative resume

Social Security Claims Specialist Resume Example & Writing Guide

Use this Social Security Claims Specialist resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

As a claims specialist, you’ll work with insurance companies, healthcare providers, and other stakeholders to process insurance claims on behalf of your clients. You’ll also work with clients to help them understand their benefits, provide guidance on submitting claims, and resolve any issues that arise.

Because claims specialists often play a critical role in the insurance process, they must always be ready to respond quickly and provide accurate information. They must also be organized and detail-oriented. And because claims specialists often work with sensitive information like medical records and contact information for doctors, they must be trustworthy and discreet.

Here are some tips plus an example to help you write a compelling Social Security claims specialist resume that hiring managers will love.

Seasoned social security claims specialist with over 10 years of experience helping people through one of the most difficult times in their lives. Proven ability to manage a high caseload, navigate complex government systems, and provide compassionate support. Seeking a challenging new role that will allow me to use my skills to help others.

• Processed and reviewed incoming Social Security claims for completeness, accuracy, and timeliness; ensured all required documentation was included with the claim.
• Provided customer service to customers by answering questions regarding their claims status or benefits eligibility.
• Assisted in training new employees on proper procedures for processing claims as well as other duties related to this position.
• Maintained a high level of confidentiality when dealing with sensitive information pertaining to our customers’ personal data and protected health information (PHI).
• Performed quality control checks on documents submitted with claims such as medical records, pay stubs, etc., ensuring that they are complete before forwarding them to the appropriate department for further review/processing.
• Provided customer service to clients over the phone and in person, answering questions about benefits and eligibility requirements
• Conducted thorough interviews with claimants to gather all necessary information for accurate benefit determinations
• Maintained a working knowledge of Social Security regulations and policies as well as state-specific laws
• Achieved high levels of customer satisfaction through exceptional interpersonal skills and patience
• Collaborated with medical professionals to determine appropriate disability status based on client’s condition
• Reviewed and processed social security disability claims in accordance with state and federal regulations.
• Determined eligibility for benefits and calculated benefit amounts.
• Communicated decisions to claimants and their representatives.

Industry Knowledge: Social Security Administration (SS Administration) Regulations, Privacy Act, Federal Records Management, Freedom of Information Act, Office of Personnel Management (OPM) Records Management, Workforce Innovation and Opportunity Act (WIOA) Technical Skills: Microsoft Office Suite, Adobe Reader, Adobe Acrobat, Windows, Blackberry, CISCO Soft Skills: Communication, Critical Thinking, Problem-Solving, Decision Making, Teamwork, Customer Service, Attention to Detail, Multi-Tasking, Phone Etiquette, Conflict Resolution, Customer Satisfaction

How to Write a Social Security Claims Specialist Resume

Here’s how to write a resume of your own.

Write Compelling Bullet Points

When you’re writing bullet points, it can be tempting to focus on the tasks and responsibilities of your job. But that’s not enough to make a compelling resume.

Instead, you should focus on the results of your work. For example, rather than saying you “processed claims,” you could say that you “processed 1,000+ claims per month, resulting in 98% accuracy rate.”

The second bullet point is much stronger because it provides specific numbers and details about the project. It also includes a quantifiable result (98% accuracy rate).

Identify and Include Relevant Keywords

When you submit an application for a social security claims specialist role, it goes through an applicant tracking system (ATS) that scans it for certain keywords. This system looks for words and phrases related to the job like “seniority” or “work history” in order to determine whether your skills and experience are a match for the job. If your resume doesn’t include enough of the right terms, the ATS might automatically reject your application.

To increase your chances of getting an interview, use this list of common social security claims specialist keywords to help you identify the skills, experience, and terms most relevant to the role:

• Social Security
• Claims Processing
• Life Insurance
• Disability Insurance
• U.S. Social Security Administration
• Healthcare Management
• Resume Writing
• Customer Service
• Time Management
• Administrative Assistance
• Microsoft Access
• Public Speaking
• Customer Satisfaction
• Medicare Part D
• Human Resources (HR)
• Problem Solving
• Social Media
• Communication
• Organization Skills
• Administrative Management
• Receptionist Skills

Showcase Your Technical Skills

As a Social Security claims specialist, you will need to be proficient in a number of software programs and systems in order to do your job effectively. This might include the Social Security Administration’s online claims system, as well as other software programs that are used to manage claims and track payments. Additionally, you will need to be familiar with Microsoft Office Suite in order to create reports and correspondence.

Restaurant District Manager Resume Example & Writing Guide

Patient registration specialist resume example & writing guide, you may also be interested in..., apple technical specialist resume example & writing guide, neurologist resume example & writing guide, museum archivist resume example & writing guide, product researcher resume example & writing guide.

Top 10 Customer Service Representative Resume Summary Examples

In today’s competitive job market, a standout resume is essential for anyone looking to secure a position as a Customer Service Representative.

Your resume is often the first impression you make on potential employers, and it needs to convey not only your skills and experience but also your potential to contribute to the success of their team.

A compelling resume increases your chances of getting noticed among a sea of applicants and helps you to make the shortlist for interviews. It showcases your unique strengths, demonstrates your professionalism, and highlights your ability to handle customer inquiries effectively.

This page is designed to help you create a compelling resume summary that highlights your unique qualifications and sets you apart from other candidates.

Whether you are an experienced professional or just starting your career, our tips and examples will provide you with valuable insights to craft a powerful resume summary.

Experienced CSR Resume Summary Examples

Entry level csr no experience resume summary examples, how to write a great summary for a customer service representative resume.

When writing a summary for a Customer Service Representative resume, it is important to highlight your relevant experience, skills, and accomplishments. Here are 6 steps to follow:

1. Start with a strong opening

Begin your summary with a concise and attention-grabbing statement that briefly describes your experience and customer service capabilities. This should pique the reader’s interest and make them want to continue reading.

2. Highlight your years of experience

Mention the number of years of experience you have in customer service. This helps establish your credibility and shows that you have a solid understanding of the industry.

3. Emphasize key skills

Identify the key skills that are essential for a Customer Service Representative role. This may include excellent communication, problem-solving, empathy, and the ability to handle difficult situations. Demonstrate how you have successfully applied these skills in your previous roles.

4. Showcase your achievements

Highlight any achievements or accomplishments that demonstrate your ability to exceed customer expectations or improve customer satisfaction. This could include achieving high customer satisfaction ratings, resolving complex issues, or implementing innovative solutions.

5. Personalize your summary

Tailor your summary to the specific job you are applying for. Research the company and the job requirements to identify what qualities they are looking for in a candidate. Incorporate these qualities into your summary to show that you are a good fit for the role.

6. Keep it concise

Remember to keep your summary concise and focused. Aim for 3-4 sentences that capture your key qualifications and make a strong impression.

What should I include in my resume summary for a Customer Service Representative position?

• Highlight your years of experience, key skills such as communication and problem-solving, and any notable achievements in customer service.

How long should my resume summary be?

• Keep it concise, ideally between 3-4 sentences that effectively capture your qualifications and strengths.

Should I tailor my resume summary for each job application?

• Yes, personalize your summary based on the job description. Tailor it to the company’s needs. Show that you are a good fit for the specific role.

What are some key skills to mention in my summary?

• Important skills include excellent communication, empathy, the ability to handle difficult situations, and problem-solving abilities.

Can I mention achievements in my resume summary?

• Absolutely, highlight any achievements that demonstrate your ability to exceed customer expectations. These can include high satisfaction ratings or successfully resolving complex issues.
• Top 10 Customer Service Resume Summary Examples
• Top 23 Customer Service Representative Resume Objective Examples
• Customer Service Supervisor Resume Summary Examples
• Healthcare Customer Service Representative Resume Sample

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Notify me of new posts by email.

We provide IT Staff Augmentation Services!

Customer service representative resume, chester, va.

Seeking a fast paced environment that will allow for personal growth and career development.

WORK HISTORY

Aug 2011 to Present Customer Service Representative Confidential Chester, VA As a Customer Service Representative I, I read scripted responses to beneficiarys questions dealing with basic information and educational topics such as: Provide knowledgeable responses to telephone inquiries in a courteous and professional manner. Maintain a current understanding of the processing procedures to respond to numerous phone inquiries. Adhere to the Privacy Act as it relates to the confidentiality of information released. Respond to telephone inquiries within the departmental goals for quality, schedule adherence and average handle time. Review and maintain Empower on a daily basis and report any errors immediately Immediately report system issues to supervisor or appropriate parties Complete Deltek timesheet on daily basis before the end of my shift. Continually look for and suggest process improvements, which will benefit Vangent and our customers (internal and external). Maintain up-to-date knowledge of CMS regulations and policies as they apply. Assist with the delivery of internal employee training for new and temporary employees as requested. Report problems that occur and assist with the resolution. Utilize databases and written materials to look up and provide information to telephone inquiries. Maintain appropriate documentation of phone inquiries. Referrals to the Social Security Administration for replacement Medicare cards, change of address, Medicare eligibility and enrollment. Provide information on general Medicare eligibility and information (e.g. General Enrollment Period and the Special Enrollment Period). Provide information on Medicare Prescription Drug Plans (enrollment & coverage). Enroll callers in Medicare Prescription Drug Plans. Provide information on general topics on Medicare Advantage and Medigap questions. Part A and Part B covered and non-covered services, with the appropriate referrals and fulfillments. Provide general claims information including appropriate transfers and referrals. Provide Medicare Secondary Payer information with the appropriate referrals and fulfillments. Follow-up on Medicare Advantage Plans disenrollment status questions (e.g. if the caller is just checking to see if their disenrollment is effective). Provide information on media topics that are not related to Medicare Advantage plans and Medigap policies (e.g. Flu Campaign, Medicare surveys and social security mailings) Demonstrate incremental and continued performance improvement

Dec 2009 to Jul 2010 Order Selector Confidential Colonial Heights, VA Process UPS orders in a timely manner so that the medicines could reach it destination when requested. Enter data and pick medicines according to the pick slip.

Apr 2006 to Jun 2009 Corrections Officer Supervisor Confidential Capron, VA Supervise staff and inmates to ensure the public\'s safety was not at risk, as well as the immediate employees and staff. Maintained paperwork; correct report writing, incident reports, inmates complaints and resolve issues. Manage Kronos timekeeping, schedule staff vacations and complete evaluations on time.

Aug 1998 to Feb 2006 Line Coordinator/Lead Confidential Colonial Heights, VA Maintain computerized inventory of all parts, supplies, and products. Planned and scheduled assembly parts to be painted to meet company standards in a timely manner. Interview and tarin new hires. Complete performance reports and yearly evaluations on time. Maintain accurate reports.

• Associate of Arts

SOFTWARE/SYSTEM SKILLS

Excellent organizational Skills. Strong Customer Relations Skills. Computer Proficiency. Leadership skills. Sense of urgency.

We'd love your feedback!

Resume Categories

• .NET Developers/Architects Resumes
• Java Developers/Architects Resumes
• Informatica Developers/Architects Resumes
• Business Analyst (BA) Resumes
• Quality Assurance (QA) Resumes
• Network and Systems Administrators Resumes
• Help Desk and Support specialists Resumes
• Oracle Developers Resumes
• SAP Resumes
• Web Developer Resumes
• Datawarehousing, ETL, Informatica Resumes
• Business Intelligence, Business Object Resumes
• MainFrame Resumes
• Network Admin Resumes
• Oracle Resumes
• ORACLE DBA Resumes
• Other Resumes
• Peoplesoft Resumes
• Project Manager Resumes
• Quality Assurance Resumes
• Recruiter Resumes
• SAS Resumes
• Sharepoint Resumes
• SQL Developers Resumes
• Technical Writers Resumes
• WebSphere Resumes
• Hot Resumes

Are you Hiring?

Talk to a Recruitment Specialist Call: (800) 693-8939

• Schedule A Meeting
• Franchise Opportunity
• LCA Posting Notices
• Hire IT Global, Inc - LCA Posting Notices
• Electronic PERM posting Notice

Client Services

• IT Staff Augmentation
• Hire Programmers
• Government Services
• IT Project Management
• Industry Expertise
• Resume Database

Job Seekers

• Browse Jobs
• Upload Resume
• Employee Benefits
• Resume Marketing
• Us Citizens/Green Cards

Visa Sponsorship

• Employer on Record Services (EOR)
• Forms Checklists
• H1B Visa Transfer
• E3 Visa Sponsorship
• TN Visa Sponsorship
• EB3 to EB2 Porting
• Green Card Sponsorship

• Resume templates Simple Professional Modern Creative View all
• Resume examples Nurse Student Internship Teacher Accountant View all
• Resume Builder
• Cover Letter Templates Simple Professional Modern Creative View all
• Cover letter examples Nursing Administrative Assistant Internship Graduate Teacher View all
• Cover Letter Builder
• Resume examples
• Customer Service Representative

Customer Service Representative resume examples & templates

Include your contact information

Make use of a summary, outline your customer representative work experience, include the relevant key skills that make you a great customer service representative , detail your education & relevant customer service certifications, pick the right resume layout and design for a customer service representative resume, what type of salary you can expect in customer services.

Good customer service representatives are an integral part of any business — defining a company’s image, customer loyalty, customer-business interactions and much more. 

And the aim of this customer service resume example and writing guide is to help you project an image that you are that very person, someone who will provide a great customer service experience for a company that needs precisely that.

Resume guide for a customer service representative resume

Take your resume to a whole new level with the help of Resume.io. Our expert-backed guides and resume examples cover over 500 professions. 

Plus, you can use our resume builder to create an interview-winning application in no time. What we’ll cover in this guide: 

What does a customer service representative do?

• Helping your resume win the battle against hundreds of other applicants
• Resume writing that's not only informative but actually fun to read
• Showing your professionalism and skills on your resume without rich previous experience
• Creating a resume that leads you to great employers and jobs.

Customer service representatives typically work by phone addressing questions and resolving complaints raised by clients who have already purchased goods or services from a company.

Some customer service reps also meet clients face to face, by email or via live online chat. The reason for the interaction is not always an existing problem, as sometimes it’s simply a matter of helping to process orders, assist with billing, provide more information or even sell new services.

But customer service reps often deal with clients who are unsatisfied for one reason or another. Customer service reps typically need abundant reservoirs of patience and a demeanor that remains pleasant, helpful and informative.

How to write a customer service representative resume

Before you start writing your customer service representative resume, you need some guidance. Your resume should contain the following elements:

• The resume header
• The resume summary (aka profile or personal statement)
• The employment history section
• The resume skills section
• The education section

Using the above structure will allow you to lay out your resume like a pro. You also need to keep your audience in mind here. Luckily, here are a few facts about customer service that can help guide the resume writing process :

Fact #1: Customer service is one of the best areas for entry-level applicants. Customer service provides amazing opportunities for career growth for talented employees. Working in this position also develops a huge amount of soft skills. It allows for awesome networking in the professional world.  

Fact #2: Customer service is viewed by companies and brands as extremely important. And it affects the bottom line. That's because 91% of customers are willing to spend more with a business when it has a level of personalized customer service. 

Fact #3: Technological solutions, CSR platforms and chat bots are changing how customer service is provided.

In addition, digital customer service experience is about apps, interfaces, digital requests, CSR platforms, etc. Along with an emphasis on social and communication skills, technological aptitude is becoming more important for customer service representatives. In this resume guide, we'll take a look at how this impacts your resume in each section. 

Optimize your resume for the ATS! 

If you want to get ahead of the competition, including the right keywords in your resume could be the answer. 

Many recruiters now use Applicant Tracking Systems (ATS). The software reviews incoming applications to see how well they fit the criteria of the job. 

If you want to get past the ATS screening software , peppering your resume with keywords from the job advert will help. Give it a go now!  

Choosing the right resume format for a customer service representative

Resume formats influence how you are perceived before any physical meeting. The two most important goals to pursue with any resume format are as follows: 

• To avoid a complicated resume format at all costs.
• Try to make the format symmetrical, clean and easy to read.

As a general rule, we recommend the reverse chronological resume format as standard. However, there will be times when other options better suit your career goals. To get the inside scoop, read our comprehensive resume format guide now. 

First things first, you need to work on your resume header. This part of your resume contains your basic information. You should include the following elements: 

• Full name & title. Your first and last name. You should also include the name of the role for which you are applying.
• Professional email address. The golden rule is to have an email address that includes your first and last name. Avoid nicknames or random words.
• Phone number. You can use your personal number here so they can call you.
• Location. You only need to list your city and state . You don't need to include your entire address or details like your zip code here.
• LinkedIn. Should your LinkedIn profile be up to date, add a link to it here.

Make sure that the information in your header is clear and easy to read. If you are using a colorful template, check that the text stands out for the right reasons. 

Don't include the following: 

• Personal details. You don't need to include private things, such as your social security number or marital status.
• Date of birth. The hiring manager does not need to know how old you are.

Michelle Smith 

Customer Service Representative 

07588128223

[email protected]

Social security number: 

123-45-6789

For many people, a customer service representative position is one of the best entry-level opportunities. Your resume summary should be a short but engaging story. 

For many recruiters and HR professionals, your summary may be the most important part of your resume. If your basic qualifications are in place, the summary is what makes you stand out. It’s your first introduction, and it’s often your only chance to be creative on your resume. 

Your customer service representative resume summary should be a description of yourself with a premium on interpersonal skills , but with a dash of technological aptitude. You can include some handy action verbs to stand out from the crowd here.

As for personal qualities, two are king: dependability and empathy. Customer service is time-sensitive, so it’s important to show you’ll be there when needed. Empathy ensures you connect with the clients on a human level. 

Looking for some inspiration? Check out our:

• Production assistant
• Call Center agent 
• Office Administrator 
• Personal Assistant 
• Office Assistant 
• Receptionist
• Office Clerk
• Office Manager
• Office Secretary

If you find the job description to be confusing, too wordy or complicated, there are additional tools you can use to analyze it. Word clouds are a great way to understand which ideas and qualities are the most important to an employer. 

Services like Wordle or Worditout.com will help you make sense of listings that aren’t written in a clear way. Word clouds will also show you hidden patterns if there are any. This may become your secret weapon against automated ATS filtering. 

You can find adaptable customer service representative resume examples summary below:

Customer Service Representative dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to learn.

Dedicated Customer Service Representative with 5+ years of experience dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions.

Experienced Customer Service Representative with over 10 years in the industry working with leading brands, such as Samsung and Apple. Proven track record of customer satisfaction with 99.5% overall conversion rating. Skilled in training new reps and working as part of a team.

Customer service representative positions may be perceived as entry-level. But there’s room for growth. And there’s also room to demonstrate your life/professional experience in other fields. 

Craft a career history to impress employers. There’s some great news for people making a career change from other areas: this is one of the most universal professional fields, with a variety of industries requiring specialists in customer service. 

Some of the most common positions are in the business support, restaurant and food , retail , banking and financial areas . 

If you have worked in similar fields before and are applying for related jobs, it makes sense to prioritize this relevant years of experience on your resume. 

The next thing you want to do to surpass your competition is to provide resume bullet points or notes on your achievements , milestones and noteworthy duties in previous jobs. 

Adapt this sample to your own experience for a highly effective work history section.

Branch Customer Service Representative at AT&T Inc., Seattle August 2018 - Present

• Maintain up to date knowledge of products and services.
• Handle customer calls and responded to queries about services, product malfunctions, promotions, and billing.
• Work to address all customer concerns in a timely and effective manner.
• Handle large volume of calls on a day-to-day basis with a sense of calm and good work ethic.
• Develop successful tactics to sell products and services to customers.
• Work to understand the needs of each customer.

Customer Service Representative at Gold Coast Hotel, Seattle August 2016 - August 2018

• Greeted customers with enthusiasm and a delightful and helpful attitude.
• Provided guests and potential guests with up-to-date information about hotel and promotional offerings.
• Effectively sold rooms to walk-in customers.
• Responded to guest complaints in a professional and effective way.
• Processed payments and informed hotel staff of room status and availability.
• Provided superiors with work logs, demonstrating accountability.

Customer Sales Representative at Macy's, Bellevue October 2014 - May 2016

• Greeted customers in a friendly and helpful manner.
• Provided high quality customer service to customers.
• Handled sales transactions and returns in a timely manner.
• Answered all questions regarding products and promotions.
• Aimed to keep customers satisfied and returning to Macy's.

How to write a customer service representative resume with no experience

If you're new to the working world, don't panic. You can still write a convincing resume. So what do you do if you just graduated from college? 

Be sure to highlight your rich work/life experience, your past jobs in other fields and your best qualities, and demonstrate some real passion about being productive in a customer service position. 

Include the diverse range of skills that you have in your application. Chances are, you've picked up some skills from voluntary work or even your education. Focus on how you will use these in your newfound role. 

Your skills section needs to be truthful and needs to reflect who you are as a valuable professional. 

Create a master list of your most noteworthy skills, where you brainstorm and write out every competency you possess that could go on your resume. Save that list and keep it for future resumes, and enrich it as you gain more experience. 

When using it for resume creation, filter out the "weakest" points and transfer to your resume only those that apply to the specific customer service job you’re aiming for. 

• Write out a "master list" of skills that you possess to varying degrees of expertise and relevance.
• Cherry-pick the most appropriate and important based on the job application and employer.
• Ignore social skills (these are critical for CS specialists).
• Ignore the specifics of the industry and job application.
• Create a skills section in your resume without prior research (such as guides or statistics).

Most prospective customer support representatives have an intuitive understanding that soft skills are king for the profession. But guessing and knowing for sure are quite different. 

Soft skills are going to be the main focus of any recruiter or HR professional evaluating a customer service application. You need to have excellent communication, teamwork skills , and organizational skills as standard. 

However, nearly every job market has been impacted by technological innovations. This means that hard skills have more importance than they did in previous years. For example, if you are a pro when it comes to apps or software, you're onto a real winner. Go ahead and shout about the proficiencies that you have.

Include a healthy mix of both soft and hard skills in your customer service representative resume. Check out our example below if you need some inspiration.

Customer service representative skills

Next up, you need to write your education section . Customer service specialists come from all sorts of educational backgrounds. Due to the universal nature of customer service, you can be confident in showcasing almost any degree or certificate. You may include: 

• Training and certifications. That means any courses, workshops, or online courses you have taken over the years.
• Internships. If you broke into the industry by going down this route, talk about it now.
• Professional development. Should you be a member of a specific society or board, you may find that highlighting it bolsters your resume.

There’s no need to list your high school experience if you have enough content elsewhere on your customer service resume. Take a look at our example here: 

Bachelor of Communications, University of Seattle, Seattle August 2007 - May 2011

• Graduated with High Honors.

High School Diploma, Hartwick High School, Hartwick September 2003 - May 2007

Customer service is about human interaction, problem solving, patience and reliability. Logically, your template and visual layout should reflect some combination of accessible (clean and friendly) design with a certain amount of structure to demonstrate an organized approach to your work. 

Our template collection has a wide variety of resume formats to choose from, perfect for customer service positions. You can highlight some human character and organized reliability through the template visuals. Choose one template example and tailor it to each customer service position through our editor tool. 

Our templates come in four categories: Modern , Professional , Simple  and Creative . Nearly all the layouts in the first three categories can be an excellent fit for a customer service job. You’ll just need to select a format based on your personal taste and the size of your relevant sections.

Customer service representative job market and outlook

If you are thinking of breaking into the world of customer services, there is stiff competition. According to the Bureau of Labor Statistics , this role is in decline and expected to decrease by 5% between 2022 and 2032. 

Since there are likely to be fewer jobs available in the coming years, it has never been more important to make sure you stand out from the crowd. 

The exact amount you take home will depend on a range of factors. Keep in mind that some of these roles are commission-based. That means that you can make a higher income if you make more sales. 

Key takeaways for a customer service resume

• Customer service has grown in complexity due to technological shifts. Competition is higher, so having a great resume is much more important than before.
• Your summary is the best way to show some personality, energy and social qualities – essential for customer service positions.
• Make use of limited recruiter time in the best way: Use reverse chronological order for your employment history.
• The resume template or layout conveys character. It's your visual ambassador preceding an interview.

If you want the perfect tool to save time and get a great job, use Resume.io’s builder tool with professionally made and recruiter-tested resume templates .

Check out our free resume samples for inspiration. And if you’ve been fortunate enough to land a job interview , check out this blog about how to ace your customer service job interview.

Beautiful ready-to-use resume templates

Your First Resume

The logical next step is writing your first resume. You know that  your resume  is supposed to highlight your work experience and the skills that you learned from previous jobs. But what if you've never had a job? Today, we'll help answer that question and identify 3 things that you should include on your resume when you have no paid work experience.

Personal statement

Including a personal statement, which states your career goals and briefly explains your experience, is one place to talk about the soft  skills  you have that make you a strong job candidate. For example, if you coordinated your club's community service project or were involved in campus leadership, you'll be demonstrating desirable and employable skills. You can also use this short section to identify a key achievement that relates to  your career goal , such as helping to raise money for a charity or club. The key is to focus on what you can do for the employer, rather than how the employer can help you reach your goal.

In addition to listing where you went to school and when you graduated, you can also expand on the coursework you completed. Looking to become a graphic designer? Include information about classes and projects that you've had and what types of software you've used. Or maybe you've taken accounting and finance classes that can help you in a variety of careers. Show how the coursework you've taken relates to your career goals. Potential employers will look at your educational experience the same way they look at work experience for other job candidates.

Clubs, activities and volunteer work

Just because you weren't paid for a job doesn't meant that you didn't gain valuable experience. Think about the  different activities  that you've participated in. Many high schools have Key Club or other community service-focused clubs. If you participated in a club like this, think about the projects you helped on. Did you schedule other students and help divvy up and delegate tasks? Did you contact local businesses for donations or help manage a fundraising activity? List it! In addition to identifying skills you've learned, employers may also recognize your interest in getting involved through the types of non-paid activities you've contributed to.

Keeping the right attitude

Applying for your first job can be an exciting time. But it can also be stressful. To help you stay positive, we encourage you to take advantage of available resources. For example, working with a Ticket to Work service provider, like an  Employment Network  (EN) or your State Vocational Rehabilitation (VR) agency, can offer you resources like resume writing and review, interview prep and, in some cases, access to skills training opportunities. Once you land a job, an EN can often offer you continuous supports so that as you start working, you have assistance adjusting to the workplace.

About Ticket to Work

Social Security's  Ticket to Work  (Ticket) program supports career development for people ages 18 through 64 who receive Social Security disability benefits (SSI or SSDI) and want to work. The Ticket program is free and voluntary. It helps people with disabilities move toward financial independence and connects them with the services and support they need to succeed in the workforce.

To learn more about the Ticket program, call the  Ticket to Work Help Line at 1-866-968-7842 or 1-866-833-2967 (TTY)  Monday through Friday, 8 a.m. to 8 p.m. ET. Ask a representative to send you a list of service providers or find providers on your own with the Ticket program  Find Help  tool.

• Choosing A Provider (15)
• Events (119)
• Financial Independence (59)
• Find A Job (268)
• Government Programs (72)
• Podcasts (0)
• Service Provider Resources (20)
• Success on the Job (106)
• Success Stories (20)
• Ticket to Work (146)
• Work Incentives (26)
• Young Adults (12)
• Financial (1)
• Success (1)

Social Security

New york region, jobs with social security, general information on social security positions claims specialist.

Employees in these positions assist individuals in establishing entitlement to benefits under Social Security programs. You will have contact with the public either in face-to-face interviews or by telephone. These contacts will allow you to obtain, clarify and verify information which will be used to analyze claims and make decisions regarding entitlement to benefits.

Claims Specialist positions are located in each of our 107 field offices and at our processing center in Jamaica, New York.

Depending on your qualifications, you may enter these positions at either the GS-5 or GS-7 grade level with salaries (varied by geographic location) ranging from $33,949 to $39,053 at the GS-5 level and $42,053 to $48,375 at the GS-7 level. With good performance, you can expect regular promotions to the GS-11 level with current salary ranges (varied by geographic location) between $62,236 to $71,593. The training program for these positions is generally 13 weeks.

Benefit Authorizer

As a Benefit Authorizer, you will make direct phone or mail contact with the public providing assistance in a variety of areas related to benefit and payment amounts under various Social Security programs. Our Benefit Authorizer positions are located in Jamaica, New York, at our processing center.

Entry into this position, depending on your qualifications, is either at the GS-5 ($39,053) or GS-7 ($48,375) level. This position has promotion potential to the GS-9 level with a current salary of $59,173. A training program of 6 months is required to fully prepare a Benefit Authorizer for their duties.

Customer Service Representative/Telephone Customer Service Representative

Customer Service Representatives provide assistance to the public by answering a wide variety of questions by interviewing the individual, investigating the situation and resolving the problem. Customer Service Representatives are located in each of our field offices and have face-to-face contact with the public; Telephone Customer Service Representatives are located in one of our three teleservice centers and have phone contact with the public.

Employees enter these positions at the GS-5 level with current salary ranges (varied by geographic location) from $33,949 to $39,053. With good performance, employees receive regular promotions to the GS-8 level with current salary ranges (varied by geographic location) from $46,572 to $53,574. The length of the training course for these positions is 8 or 9 weeks.

Legal Positions

The Social Security Administration also has a number of positions in the legal field including attorney, attorney-advisor, and attorney-examiner in either our Office of Hearings and Appeals or our Office of General Counsel. Bar membership is required for these positions.

For a description of positions with the Office of Inspector General, visit their website at www.socialsecurity.gov/oig .

Please send us any comments or suggestions you have about our web site.

• Undergraduate Students
• Masters Students
• PhD/Doctoral Students
• Postdoctoral Scholars
• Faculty & Staff
• Families & Supporters
• Prospective Students
• Explore Your Interests / Self-Assessment
• Build Your Network / LinkedIn
• Search for a Job / Internship
• Create a Resume / Cover Letter
• Prepare for an Interview
• Negotiate an Offer
• Prepare for Graduate School
• Professionalism
• Search for a Job or Internship
• Prepare for the Academic Job Market
• Advertising, Marketing, and Public Relations
• Arts & Entertainment
• Consulting & Financial Services
• Engineering & Technology
• Government, Law & Policy
• Hospitality
• Management & Human Resources
• Non-Profit, Social Justice & Education
• Retail & Consumer Services
• BIPOC Students & Scholars
• Current & Former Foster Youth
• Disabled Students & Scholars
• First-Generation Students & Scholars
• Formerly Incarcerated Students & Scholars
• International Students & Scholars
• LGBTQ+ Students & Scholars
• Student Athletes
• Students & Scholars with Dependents
• Transfer Students
• Undocumented Students & Scholars
• Women-Identifying Students & Scholars

Social Security Administration

Customer service representative.

• Share This: Share Customer Service Representative on Facebook Share Customer Service Representative on LinkedIn Share Customer Service Representative on X

Come join a great team at the Lansing Social Security field office!  Send your resume to: [email protected] to connect with a Lansing hiring manager. We are looking for public service minded peopleInterested in a rewarding career as a Customer Service RepresentativeWork in your local Social Security office speaking with people who already receive or are applying for Social Security benefitsUse your strong interpersonal skills to conduct interviews, investigate situations, and resolve issues.As an Agency, we are goal oriented with a focus on timeliness and quality customer serviceIf you are interested in learning more: Direct Hire Authority | Careers | SSAHere at Social Security, we pride ourselves on serving the American public.   Position will be in the office 5 days per week throughout the initial training period of at least 3 months.  Following the initial training period and manager approval, selectees may work from home up to 2 days per week.