resume format in hotel management

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5 Hotel Manager Resume Examples - Here's What Works In 2024

Every hotel has a manager or a team of managers, and with global and national tourism back on the rise after covid, there is increasing demand for these professionals. here are 3 resume examples that will help you build a resume that will land you a hotel manager job..

A hotel manager is responsible for ensuring that all the hotel departments are operating efficiently to provide the best customer service. It is a fast-paced job with new challenges needing problem-solving every day. It is also a job that requires you to split your time between behind-the-scenes tasks with staff and customer-facing responsibilities. 

This profession is as popular with women as it is with men with both genders taking up about 50% of the just under 6k jobs in the United States today. An interesting fact, if you are looking to move to a place where you will be the most in-demand, Las Vegas, NV is the place to go.

Most hotel managers have a bachelor’s degree or other forms of further education, so recruiters will expect to see that on your resume. They will also be looking to see years of experience in the hospitality industry, so a strong experience section is very important for your resume. 

This guide will show you how to build not only a strong experience section but how to build a strong skills section and introduction section as well. We will also give you resume samples to get you started.

Hotel Manager Resume Templates

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• Hotel Manager
• Hotel General Manager
• Hotel Sales Manager

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• Keywords for Hotel Manager Resumes

Hotel Manager Resume Tips

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• Related Sales Resumes

Get advice on each section of your resume:

Template 1 of 5: Hotel Manager Resume Example

A hotel manager manages hotel staff to ensure that customers have a great stay at their establishment. Tasks may include overseeing events, creating schedules for the staff, doing quality checks on the work of the staff, and handling any serious problems that may arise. If you work in a smaller hotel, you may need to manage all the departments. But in a larger hotel, you may be assigned a specific department to manage and you will work under a general manager. Here is an impressive hotel manager's resume.

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Tips to help you write your Hotel Manager resume in 2024

   include customer service experience..

Though a lot of your time will be spent managing staff, you will be dealing with customers as well. so ensure you include your customer-facing experience and your experience handling customer complaints and problems.

   Include relevant hospitality certifications.

Put yourself above your competition by making the extra effort to get hospitality certifications. It shows recruiters your commitment to the professions and your high knowledge level.

Skills you can include on your Hotel Manager resume

Template 2 of 5: hotel general manager resume example.

A hotel general manager oversees all the hotel’s operations and ensures customers have a pleasant stay. General managers are usually needed for larger hotels and will have a number of managers under them who will manage the different departments. You need to be an exceptional leader, have great problem-solving skills, and must have a wealth of knowledge on hotel operations and the laws and guidelines hotels must follow. Take a look at this successful resume sample.

Tips to help you write your Hotel General Manager resume in 2024

   show promotions in the hospitality industry..

Recruiters like to see that you have grown in the hospitality industry. It shows your dedication to the industry, your wealth of knowledge in hospitality, and that you have been an exceptional employee who has received multiple promotions.

   Indicate the size of previous employer hotels.

Give recruiters an idea of the size of teams or hotels you have managed in the past by noting the staff size or hotel revenue of previous employers. This applicant has previously managed a hotel with 50+ employees and $100m+ annual revenue.

Skills you can include on your Hotel General Manager resume

Template 3 of 5: hotel sales manager resume example.

The hotel sales manager is an experienced hospitality professional who oversees several aspects of a hotel’s daily business operations. Typically, the hotel manager is in charge of a large team of on-site hospitality staff. They also oversee special bookings and events, improve reservations percentages, and marketing strategies, manage budgets, resolve high-level guest complaints, and identify capital improvements for the property. To become a hotel sales manager, you will need a degree in hospitality management, business, or another related field. Hiring managers will also look for someone with extensive experience in hospitality, such as previous roles held as a lead concierge, front desk associate, events manager, or housekeeping supervisor. The best hotel managers have superb customer service and conflict resolution skills, as well as great organization and multitasking abilities.

Tips to help you write your Hotel Sales Manager resume in 2024

   show your previous experience improving customer satisfaction scores.

When it comes to hotel management, making sure your guests are satisfied is one of the most important responsibilities you’ll have. So, to be considered for this role, make sure your resume highlights the previous experience you have with customer service and conflict resolution. Even better if you can highlight how you improved another property’s guest satisfaction rating.

   Demonstrate your hotel marketing expertise

Although this is not a marketing-centric position, many hotel managers are responsible for marketing their property to ensure reservations keep rolling in. As a hotel manager, you may be asked to think of new marketing campaigns. To get hired for this role, it will be important to highlight any experience you have using digital marketing tools to garner more bookings.

Skills you can include on your Hotel Sales Manager resume

Template 4 of 5: hotel sales manager resume example.

As the name suggests, this manager is in charge of the hotel's sales department. In this position, you would be working under a general manager. You will oversee the hotel’s marketing campaigns, and customer outreach strategies, among other tasks. Your goal is to maximize sales and profits. A strong sales background as well as a wealth of knowledge in the hospitality industry will be expected. Ensure your resume highlights both. Here is a strong resume sample.

   Use metrics to show your effect on the bottom line.

The core function of sales is to increase revenue for the hotel. Show recruiters how successful you have been at doing that by including metrics of how much you and your team were able to increase sales and thereby revenue under your leadership in previous positions.

   Highlight your marketing background.

Marketing is a huge part of how you attract customers to your hotels and thereby how you make sales. Being able to show in your resume that you are particularly skilled and experienced in marketing is a huge advantage for your application. This applicant has included their marketing coordinator position in their experience section. Include your marketing experience in your resume.

Template 5 of 5: Hotel Sales Manager Resume Example

Hotel sales managers are involved in the marketing of the hotel itself, and so it helps to indicate your ability to develop and implement successful marketing strategies. In this resume, the applicant references their marketing accomplishments alongside their ability to improve staff performance (including implementing CRM tools and educating the staff accordingly), giving the impression of overall capability when it comes to hotel brand management.

   Highlight marketing skills, especially those relevant to hotel management

Note how this applicant includes how they “implemented social media strategies that increased client interest by 20%” and attended more than 10 industry networking events with the net result of increasing sales by 20 percent. If you have similar accomplishments related to sales outreach, marketing, or developing campaigns (online and offline), you should include them to let hiring managers know that you won’t be slacking when it comes to promoting the hotel to gain business.

   Staff and team successes are included

This hotel sales manager includes their success at working with a variety of team members to improve the overall hotel performance, showcasing their well roundedness in hotel management. Their accomplishments include educating concierges, training staff, executing sales strategies with five national level sales managers, and working with hotel sales teams. To demonstrate that you have experience working with staff, sales teams, and team members at a variety of levels, you should opt to include any accomplishments that showcase your ability to lead.

We asked hiring managers at Marriott, Hilton, and Hyatt what they look for in a hotel manager resume. Based on their insights and our research, here are six tips to make your hotel manager resume stand out from the competition and land you an interview.

   Highlight your hospitality education and certifications

Many hotel manager positions require a degree in hospitality management or a related field. Be sure to prominently feature your education on your resume, including the degree earned, school attended, and graduation year.

In addition to formal education, certifications can also set you apart. Some examples of relevant certifications for hotel managers include:

• Certified Hotel Administrator (CHA)
• Certification in Hotel Industry Analytics (CHIA)
• Certified Hospitality Revenue Manager (CHRM)
• ServSafe Food Protection Manager Certification

   Quantify your hotel management achievements

When describing your hotel management experience, use specific numbers and metrics to quantify your achievements whenever possible. This helps hiring managers understand the scope and impact of your work.

Compare the following examples:

• Managed front desk operations
• Oversaw housekeeping staff

Instead, quantify your accomplishments like this:

• Managed front desk operations for a 500-room hotel, improving guest satisfaction scores by 15%
• Oversaw a housekeeping staff of 25, implementing a new cleaning system that increased efficiency by 20%

   Showcase your leadership and team management skills

Hotel managers are responsible for leading and coordinating teams across various departments. Emphasize your leadership abilities and people management skills throughout your resume.

Provide examples of how you have:

• Trained, motivated, and mentored staff
• Resolved conflicts and handled employee relations issues
• Collaborated with other departments to achieve hotel goals
• Implemented policies and procedures to improve team performance

Use strong action verbs like "led," "directed," "coached," and "united" to convey your leadership capabilities.

   Demonstrate your financial acumen

As a hotel manager, you'll be responsible for managing budgets, controlling costs, and driving revenue. Showcase your financial skills by including examples of how you have:

• Developed and managed departmental budgets
• Implemented cost-saving measures without sacrificing guest experience
• Optimized room rates and inventory to maximize revenue
• Analyzed financial reports to make data-driven decisions

Managed a $5M annual budget for a 250-room hotel, implementing cost-saving initiatives that reduced expenses by 10% while maintaining a guest satisfaction score of 95%.

   Tailor your resume to the specific hotel and position

Each hotel has its own unique brand, target audience, and priorities. Tailor your resume to align with the specific requirements and values of the hotel you're applying to.

For example:

• If applying to a luxury hotel, emphasize your experience in providing high-end, personalized service
• If the hotel caters to business travelers, highlight your expertise in meeting and event planning
• If the hotel is known for its sustainability efforts, showcase any eco-friendly initiatives you've implemented

Incorporate keywords from the job description to demonstrate your fit for the role.

   Include relevant certifications and language skills

In addition to hospitality-specific certifications, include any other relevant certifications or skills that may set you apart. For example:

• If the hotel has a strong international clientele, highlight your language skills
• If the hotel uses a specific property management system, mention your proficiency with that software
• If you have certifications in customer service, sales, or marketing, include those as well

Remember, the goal is to paint a well-rounded picture of your qualifications and demonstrate how you can contribute to the hotel's success in various ways.

Writing Your Hotel Manager Resume: Section By Section

  header, 1. put your name on its own line.

Your name should be the most prominent part of your resume header. It's how hiring managers will identify and remember you.

Put your name on its own line at the top of your header, and make sure it stands out:

Avoid combining your name with your contact details or title on the same line:

• John Smith | Hotel Manager | [email protected]

2. Include your professional title

Including your professional title in your resume header can give hiring managers immediate context about your background and level of experience. For a hotel manager role, you might use titles like:

• Hospitality Manager

Place your title below your name, either on its own line or grouped with your contact details. For example:

John Smith Hotel Manager [email protected] | 555-123-4567 | New York, NY

3. Use a professional email address

Your email address is one of the key pieces of contact information to include in your resume header. But make sure it's professional and appropriate. Use an email with your name in a simple format:

• [email protected]

Avoid outdated email providers or addresses that are too casual or unprofessional:

It's worth setting up a new professional email account if needed - first impressions matter.

  Summary

A resume summary for a hotel manager is optional, but it can be a great way to provide additional context about your experience and qualifications that may not be immediately apparent from the rest of your resume. It's especially useful if you're changing careers or have a lot of experience in the industry. However, avoid using an objective statement, as it's outdated and doesn't provide value to the hiring manager.

When writing your summary, focus on your most relevant skills, experience, and accomplishments. Use metrics and specific examples to back up your claims, but avoid duplicating information that's already in your resume. Keep it concise and objective, and tailor it to the specific hotel manager position you're applying for.

To learn how to write an effective resume summary for your Hotel Manager resume, or figure out if you need one, please read Hotel Manager Resume Summary Examples , or Hotel Manager Resume Objective Examples .

1. Highlight your leadership and management experience

As a hotel manager, your ability to lead and manage a team is crucial. Use your summary to showcase your leadership skills and experience.

• Experienced hotel manager with 10+ years of leadership experience in luxury and boutique properties
• Proven track record of leading cross-functional teams to deliver exceptional guest experiences and achieve revenue goals

Avoid generic or vague statements that don't provide specific examples of your leadership abilities.

• Hardworking hotel manager with experience leading teams
• Results-driven leader with a proven track record of success

2. Showcase your industry expertise and knowledge

Hotel managers need to have a deep understanding of the hospitality industry and stay up-to-date on the latest trends and best practices. Use your summary to highlight your industry expertise and knowledge.

Hospitality professional with 15+ years of experience in hotel operations, revenue management, and guest services. Extensive knowledge of industry trends and best practices, with a track record of implementing innovative strategies to drive guest satisfaction and profitability.

Avoid using jargon or buzzwords that may not be familiar to the hiring manager. Instead, focus on specific areas of expertise that are relevant to the hotel manager role.

3. Tailor your summary to the specific hotel and position

Every hotel is unique, with its own brand, culture, and guest demographics. Tailor your summary to the specific hotel and position you're applying for to show that you're a good fit for their needs.

For example, if you're applying for a hotel manager position at a luxury resort, highlight your experience in high-end properties and your ability to deliver exceptional guest experiences.

• Luxury hotel manager with a proven track record of creating memorable guest experiences and driving revenue growth in 5-star properties

On the other hand, if you're applying for a position at a budget hotel chain, focus on your ability to optimize operations and control costs.

• Experienced hotel manager with a track record of streamlining operations and reducing expenses while maintaining high guest satisfaction scores in economy and midscale properties

  Experience

The work experience section is the heart of your resume as a hotel manager. It's where you showcase your career journey, key accomplishments, and the skills that make you the perfect fit for the job. Let's break down the essential steps to writing a compelling work experience section that will impress hiring managers and land you an interview.

1. Focus on your most relevant experience

When writing your work experience section, prioritize the positions that are most relevant to the hotel manager role you're applying for. This could include previous hotel management experience, hospitality industry roles, or positions that required similar skills such as leadership, customer service, and problem-solving.

For example, if you're applying for a hotel manager position and you have previous experience as an assistant manager or front desk supervisor, make sure to highlight those roles prominently in your work experience section. On the other hand, if you have experience in an unrelated field, consider minimizing or omitting those positions to keep the focus on your most relevant qualifications.

2. Highlight your key accomplishments with metrics

As a hotel manager, your resume should demonstrate your ability to drive results and make a positive impact on the properties you've managed. One of the most effective ways to do this is by using metrics to quantify your achievements.

Here are some examples of how you can incorporate metrics into your work experience section:

• Increased hotel occupancy rate by 15% through targeted marketing campaigns and exceptional guest service
• Reduced employee turnover by 20% by implementing a comprehensive training program and fostering a positive work environment
• Generated $500,000 in additional revenue by introducing new premium room categories and upselling strategies

By using specific numbers and percentages, you give hiring managers a clear picture of the value you can bring to their hotel.

3. Showcase your leadership and management skills

As a hotel manager, your leadership and management abilities are crucial to your success in the role. Make sure your work experience section highlights your experience in managing teams, delegating tasks, and resolving conflicts.

Here are some examples of how you can showcase your leadership and management skills:

• Managed a team of 50+ employees across multiple departments, ensuring smooth daily operations and exceptional guest service
• Developed and implemented standard operating procedures to streamline hotel processes and improve efficiency
• Collaborated with cross-functional teams to plan and execute successful events, conferences, and weddings

Avoid simply listing your responsibilities without demonstrating your leadership capabilities. For example:

• Responsible for managing hotel staff
• Handled guest complaints and issues

Instead, focus on how you led your team to success and the positive outcomes you achieved.

4. Demonstrate your industry knowledge and expertise

Hotel managers are expected to have a deep understanding of the hospitality industry and stay up-to-date with the latest trends and best practices. Use your work experience section to showcase your industry knowledge and expertise.

For example, you can mention:

• Experience with specific hotel management software, such as PMS (Property Management Systems) or CRM (Customer Relationship Management) tools
• Familiarity with industry-specific regulations, such as health and safety protocols or labor laws
• Participation in professional development courses or certifications relevant to hotel management

By demonstrating your industry knowledge, you show hiring managers that you have the skills and expertise needed to excel in the role and drive success for their hotel.

  Education

The education section of your hotel manager resume should be concise and highlight your most relevant qualifications. It's an opportunity to showcase your knowledge and skills that are directly applicable to the role. Follow these tips to create a compelling education section that will catch the attention of hiring managers.

1. List your highest degree first

Start your education section with your highest degree, such as a bachelor's or master's degree in hospitality management, business administration, or a related field. If you have multiple degrees, list them in reverse chronological order.

Here's an example of how to format your degree:

Bachelor of Science in Hospitality Management University of XYZ, City, State Graduation Date: May 2018

2. Include relevant coursework

If you're a recent graduate or have completed courses directly related to hotel management, consider including a list of relevant coursework. This can help demonstrate your knowledge and skills to potential employers.

However, avoid listing every course you've taken. Instead, focus on those that are most relevant to the hotel manager role, such as:

• Hospitality Financial Management
• Hotel Operations
• Customer Service Management
• Event Planning and Management

3. Highlight industry certifications

In addition to your formal education, include any industry certifications you've earned that are relevant to hotel management. These certifications can demonstrate your expertise and commitment to professional development.

Some examples of certifications to include:

• Certified Hospitality Housekeeping Executive (CHHE)

4. Keep it concise for senior-level positions

If you're a senior-level hotel manager with extensive work experience, your education section should be brief and to the point. Hiring managers will be more interested in your professional accomplishments than your educational background.

Here's an example of what to avoid:

Bachelor of Science in Hospitality Management University of XYZ, City, State Graduation Date: May 1995 Relevant Coursework: Hospitality Financial Management, Hotel Operations, Customer Service Management, Event Planning and Management

Instead, keep it simple and concise:

Bachelor of Science in Hospitality Management, University of XYZ

Action Verbs For Hotel Manager Resumes

The right action verbs can help frame your accomplishments in an impressive light and leave a positive impression on recruiters. A hotel manager’s resume should discuss their experience using direct and vivid language. The action verbs should frame you as a leader and also as a multi-functional professional.

We have compiled a few action verbs that highlight the functions of a hotel manager. Use them where appropriate in your resume.

• Spearheaded
• Orchestrated
• Implemented

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Hotel Manager Resumes

Skills for hotel manager resumes.

To win an interview for the job you’ve been eyeing, your resume needs to show that you are capable of successfully completing all the functions of the job. Your skills section is the right place to clearly list your most relevant hard skills.

A hotel manager has a wide range of responsibilities that span multiple departments. As such their skill set must be equally diverse. You will want to list skills that relate to departments like housekeeping, food & beverage, and finances, just to mention a few. Here is a list of relevant skills that you can add to your resume’s skill section to impress recruiters.

• Hotel Management
• Hospitality
• Hospitality Management
• Food & Beverage
• Front Office
• Pre-opening
• Rooms Division
• Revenue Analysis
• Customer Service
• Guest Service Management
• Reservations
• Restaurant Management
• Housekeeping
• Event Management
• Opening Hotels
• Hotel Booking
• Banquet Operations

How To Write Your Skills Section On a Hotel Manager Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Hotel Manager Resumes

This word cloud highlights the important keywords that appear on Hotel Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

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• Hospitality Management Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Hospitality Management Resumes:

• Develop and implement strategies to increase customer satisfaction and loyalty
• Create and manage budgets for hospitality operations
• Develop and implement marketing and promotional campaigns
• Monitor and analyze customer feedback and trends
• Manage staff recruitment, training, and development
• Oversee the day-to-day operations of the hospitality business
• Develop and maintain relationships with vendors and suppliers
• Monitor and analyze financial performance of hospitality operations
• Ensure compliance with all relevant laws and regulations
• Develop and implement policies and procedures for hospitality operations
• Analyze customer data to identify opportunities for improvement

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Hospitality Management Resume Example:

• Developed and implemented a customer loyalty program, resulting in a 25% increase in repeat business and a 10% increase in customer satisfaction scores.
• Managed a team of 20 staff members, implementing a comprehensive training program that improved employee performance by 15% and reduced turnover by 20%.
• Implemented cost-saving measures, including negotiating contracts with suppliers and optimizing inventory management, resulting in a 10% reduction in operational costs.
• Developed and executed a marketing and promotional campaign that resulted in a 30% increase in bookings and a 20% increase in revenue within a six-month period.
• Implemented a performance tracking system to monitor and analyze customer feedback, leading to a 15% improvement in overall customer satisfaction scores.
• Managed a budget of $1M, effectively allocating resources and reducing expenses by 10% while maintaining high-quality service standards.
• Implemented a data-driven approach to analyze customer data and identify opportunities for improvement, resulting in a 15% increase in upselling and cross-selling revenue.
• Developed and implemented standardized policies and procedures for hospitality operations, ensuring compliance with all relevant laws and regulations.
• Established and maintained strong relationships with vendors and suppliers, negotiating favorable contracts and reducing costs by 10%.
• Customer Relationship Management
• Team Leadership and Management
• Budget Management
• Strategic Planning and Execution
• Marketing and Promotions
• Performance Tracking and Analysis
• Data Analysis and Interpretation
• Policy Development and Implementation
• Vendor and Supplier Relationship Management
• Contract Negotiation
• Inventory Management
• Cost Reduction and Efficiency Improvement
• Compliance with Laws and Regulations
• Customer Loyalty Program Development
• Staff Training and Development
• Quality Assurance and Control
• Revenue Generation Strategies
• Upselling and Cross-selling Techniques
• Resource Allocation
• Hospitality Operations Management.

Top Skills & Keywords for Hospitality Management Resumes:

Hard skills.

• Revenue Management
• Budgeting and Financial Analysis
• Sales and Marketing Strategies
• Customer Service and Satisfaction
• Event Planning and Execution
• Food and Beverage Management
• Quality Control and Assurance
• Risk Management
• Data Analysis and Reporting

Soft Skills

• Leadership and Team Management
• Communication and Presentation Skills
• Collaboration and Cross-Functional Coordination
• Problem Solving and Critical Thinking
• Adaptability and Flexibility
• Time Management and Prioritization
• Empathy and Customer-Centric Mindset
• Decision Making and Strategic Planning
• Conflict Resolution and Negotiation
• Creativity and Innovation
• Active Listening and Feedback Incorporation
• Emotional Intelligence and Relationship Building

Resume Action Verbs for Hospitality Managements:

• Implemented
• Collaborated
• Streamlined
• Coordinated
• Communicated

Generate Your Resume Summary

Resume FAQs for Hospitality Managements:

How long should i make my hospitality management resume, what is the best way to format a hospitality management resume, which keywords are important to highlight in a hospitality management resume, how should i write my resume if i have no experience as a hospitality management, compare your hospitality management resume to a job description:.

• Identify opportunities to further tailor your resume to the Hospitality Management job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Hospitality Managements:

Hospitality manager, hotel operations manager, director of restaurant operations, airbnb property manager, commercial property manager, regional property manager, residential property manager, assistant property manager.

• • Formulated a comprehensive customer success strategy, leading to a 25% improvement in member retention year-over-year
• • Managed customer feedback processing through a team of analysts, which led to a 15% increase in positive member feedback
• • Revamped the club's onboarding process, contributing to a 30% rise in new member satisfaction scores
• • Initiated a Net Promoter Score improvement plan that boosted scores from 70 to 85 within a fiscal year
• • Spearheaded a cross-departmental initiative to integrate member feedback into service offerings, enhancing overall service customization
• • Led a workforce of over 30 hospitality associates, achieving a record-high employee satisfaction rate of 90%
• • Crafted and executed retention campaigns, leading to a decrease in member churn by 20% within one year
• • Pioneered a member engagement program that saw a 40% increase in club activity participation
• • Collaborated with Marketing and Operations to roll out targeted promotions, resulting in a 15% uplift in membership sales
• • Implemented feedback loops with club members to inform service enhancements, resulting in higher-quality offerings
• • Managed a quarterly member satisfaction survey, deriving actionable insights that informed strategic decisions
• • Oversaw the daily operations of the guest services team, enhancing customer service protocols
• • Improved guest satisfaction ratings by 10% through targeted training and development programs
• • Developed partnerships with local businesses to offer exclusive member benefits, increasing engagement
• • Coordinated with the events team to organize monthly health and wellness workshops for members

5 Hospitality Manager Resume Examples & Guide for 2024

Your hospitality manager resume must highlight exceptional organizational skills. It's not just about managing spaces; it's about orchestrating experiences. Showcase your proven ability to lead diverse teams with a positive approach. Employers seek leaders who thrive in dynamic, service-centered environments.

All resume examples in this guide

Traditional

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a hospitality manager, striking a balance between showcasing your customer service prowess and operational management experience can be a key challenge on your resume. Our guide provides tailored strategies to help you highlight both aspects efficiently, giving you the edge you need to stand out in the job market.

• Sample industry-leading professional resumes for inspiration and hospitality manager resume-writing know-how.
• Focus recruiters' attention on what matters most - your unique experience, achievements, and skills.
• Write various resume sections to ensure you meet at least 95% of all job requirements.
• Balance your hospitality manager technical expertise with personality to stand out amongst candidates.

If the hospitality manager resume isn't the right one for you, take a look at other related guides we have:

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Formatting the layout of your hospitality manager resume: design, length, and more

• If you have plenty of experience, you'd like to showcase, invest in the reverse-chronological resume format . This format focuses on your latest experience items and skills you've learned during your relevant (and recent) jobs.
• Don't go over the two-page limit, when creating your professional hospitality manager resume. Curate within it mainly experience and skills that are relevant to the job.
• Make sure your hospitality manager resume header includes all of your valid contact information. You could also opt to display your professional portfolio or LinkedIn profile.
• Submit or send out your hospitality manager resume as a PDF, so you won't lose its layout and design.

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List your educational qualifications and certifications in reverse chronological order.

Traditional sections, appreciated by recruiters, for your hospitality manager resume:

• Clear and concise header with relevant links and contact details
• Summary or objective with precise snapshot of our career highlights and why you're a suitable candidate for the hospitality manager role
• Experience that goes into the nuts and bolts of your professional qualifications and success
• Skills section(-s) for more in-depth talent-alignment between job keywords and your own profile
• Education and certifications sections to further show your commitment for growth in the specific niche

What recruiters want to see on your resume:

• Proven track record in guest service excellence and complaint resolution
• Strong leadership skills and experience in team management
• Financial acumen with experience in budgeting, forecasting, and profit and loss management
• Knowledge of industry-relevant software and technologies (e.g., PMS, POS, CRM platforms)
• Understanding of health and safety regulations specific to the hospitality industry

Quick guide to your hospitality manager resume experience section

After deciding on the format of your resume, it's time to organize your experience within the dedicated section.

It's common for hospitality manager professionals to be confused in this part of the process, as they may have too much or little expertise.

Follow the general rules of thumb to be successful when writing this part of your resume:

• The perfect number of bullets you should have under each experience item is no more than six;
• Select not merely your responsibilities, but the most noteworthy achievements for each role that match the job requirements;
• List any certificates or technical expertise you've gained on the job and how they've helped you progress as a professional;
• Carefully select the power verbs to go along with each bullet to avoid generic ones like "managed" and instead substitute those with the actuality of your particular responsibility;
• Integrate valuable keywords from the job advert in the form of achievements under each role you list.

If you're on the search for further advice on how to write your hospitality manager experience section, get some ideas from real-world professional resumes:

• Led a team of 25 staff members at an upscale 200-room resort, creating staff schedules, managing shifts, and ensuring a premium guest experience.
• Implemented a customer relationship management strategy that enhanced guest retention by 18%, through personalized service and exceptional care.
• Oversaw the successful host of 120+ events including weddings and conferences, consistently receiving guest satisfaction rates above 96%
• Managed daily operations in a boutique hotel with 80 rooms, increasing overall occupancy rate from 65% to 85% within the first year.
• Established a successful partnership with local tour agencies that resulted in a 30% increase in the annual number of hotel bookings.
• Developed a staff training program focusing on customer service excellence, which reduced turnover by 22% and improved service delivery.
• Pioneered the adoption of innovative hospitality software to streamline operations, leading to a reduction in operational costs by 12%.
• Conducted meticulous market analysis to revamp the service offerings, contributing to a remarkable 25% growth in yearly revenue.
• Launched a comprehensive employee engagement program that heightened team morale and productivity, as reflected in guest service scores.
• Redesigned the guest feedback system to capture more actionable insights, which informed service improvements that led to a 20% increase in return visitors.
• Managed vendor relationships and negotiations, saving the company an average of $50,000 annually on supply costs.
• Enhanced staff performance through a dynamic leadership approach, which was critical in receiving the 'Hotel of the Year' regional award in 2015.
• Coordinated with the culinary team to revamp the menu, leading to a 35% increase in restaurant sales and enhancing the dining experience.
• Led the digital transformation project for guest services, introducing online check-in/out processes that significantly improved efficiency.
• Collaborated with the marketing department to curate special package deals, boosting off-season occupancy by 40%.
• Developed a multi-channel marketing strategy that expanded the hotel's visibility, resulting in a 50% boost in webpage traffic and a 15% increase in direct bookings.
• Directed the renovation of hotel facilities, minimizing disruptions to guests and completing the project 20% under budget while enhancing the property's value.
• Coached and developed a high-performing team with a focus on achieving exceptional service standards, which drove our TripAdvisor rating up by 2 points.
• Identified and captured key business opportunities to develop a VIP guest program that led to a loyal client base and an increase in annual revenue by $1M.
• Implemented cost-control measures that reduced operational expenses by 17%, without compromising the quality of services provided to guests.
• Negotiated and secured lucrative corporate contracts, which accounted for a 60% increase in business traveler stays.
• Streamlined F&B operations across all hotel restaurants, yielding a customer satisfaction score improvement from 75% to 90%
• Directed a task force to improve interdepartmental communication which decreased guest complaints by 30% and enhanced overall operational efficiency.
• Formulated a sustainability initiative that cut energy costs by 10% and established the hotel as an eco-friendly operation within the community.

Quantifying impact on your resume

• Highlight the percentage increase in customer satisfaction scores during your tenure, demonstrating a direct impact on guest experience.
• Include the exact number of staff members you have supervised, showing your capacity for team leadership and management.
• Specify the amount by which you reduced operational costs, indicating your ability to optimize resources efficiently.
• Illustrate the growth in revenue you helped achieve, highlighting your contribution to the bottom line.
• Mention the number of training programs you implemented, demonstrating your commitment to staff development and performance improvement.
• Detail the increase in online review ratings under your management, showcasing your impact on the establishment's reputation.
• Quantify the decrease in employee turnover rates, reflecting your effectiveness in team retention and morale building.
• State the number of successful promotional events or marketing campaigns you executed, showing your expertise in driving sales and customer engagement.

Action verbs for your hospitality manager resume

Four quick steps for candidates with no resume experience

Those with less or no relevant experience could also make a good impression on recruiters by:

• Taking the time to actually understand what matters most to the role and featuring this within key sections of their resume
• Investing resume space into defining what makes them a valuable candidate with transferrable skills and personality
• Using the resume objective to showcase their personal vision for growth within the company
• Heavily featuring their technical alignment with relevant certifications, education, and skills.

Remember that your resume is about aligning your profile to that of the ideal candidate.

The more prominently you can demonstrate how you answer job requirements, the more likely you'd be called in for an interview.

Recommended reads:

• How to List a Major & Minor on Your Resume (with Examples)
• How To Include Your Relevant Coursework On A Resume

The more trusted the organization you've attained your certificate (or degree) from, the more credible your skill set would be.

In-demand hard skills and soft skills for your hospitality manager resume

A vital element for any hospitality manager resume is the presentation of your skill set.

Recruiters always take the time to assess your:

• Technological proficiency or hard skills - which software and technologies can you use and at what level?
• People/personal or soft skills - how apt are you at communicating your ideas across effectively? Are you resilient to change?

The ideal candidate presents the perfect balance of hard skills and soft skills all through the resume, but more particular within a dedicated skills section.

Building your hospitality manager skills section, you should:

• List up to six skills that answer the requirements and are unique to your expertise.
• Include a soft skill (or two) that defines you as a person and professional - perhaps looking back on feedback you've received from previous managers, etc.
• Create up to two skills sections that are organized based on the types of skills you list (e.g. "technical skills", "soft skills", "hospitality manager skills", etc.).
• If you happen to have technical certifications that are vital to the industry and really impressive, include their names within your skills section.

At times, it really is frustrating to think back on all the skills you possess and discover the best way to communicate them across.

We understand this challenge - that's why we've prepared two lists (of hard skills and soft skills) to help you build your next resume, quicker and more efficiently:

Top skills for your hospitality manager resume:

Budget management

Customer service

Event planning

Inventory control

Food and beverage knowledge

Staff training and development

Marketing and promotions

Safety and hygiene regulations

Revenue management

Hospitality software proficiency

Communication

Problem-solving

Time management

Attention to detail

Adaptability

Interpersonal skills

Customer-oriented approach

Stress management

Showcase any ongoing or recent educational efforts to stay updated in your field.

How to include your education and certifications on your resume

We're taking you back to your college days with this part of our guide, but including your relevant higher education is quite important for your resume.

Your degree shows recruiters your dedication to the industry, your recent and relevant know-how, and some form of experience in the field.

Your hospitality manager resume education should:

• Include your applicable degrees, college (-s) you've graduated from, as well as start and end dates of your higher education;
• Skip your high school diploma. If you still haven't graduated with your degree, list that your higher education is ongoing ;
• Feature any postgraduate diplomas in your resume header or summary - this is the perfect space to spotlight your relevant MBA degree ;
• Showcase any relevant coursework , if you happen to have less professional experience and think this would support your case in being the best candidate for the role.

As far as your job-specific certificates are concerned - choose up to several of the most recent ones that match the job profile, and include them in a dedicated section.

We've saved you some time by selecting the most prominent industry certificates below.

The top 5 certifications for your hospitality manager resume:

• Certified Hospitality Manager (CHM) - American Hotel & Lodging Educational Institute (AHLEI)
• Certified Hotel Administrator (CHA) - American Hotel & Lodging Educational Institute (AHLEI)
• Certified Hospitality Revenue Manager (CHRM) - American Hotel & Lodging Educational Institute (AHLEI)
• Certified Hospitality Educator (CHE) - American Hotel & Lodging Educational Institute (AHLEI)
• Foodservice Management Professional (FMP) - National Restaurant Association Educational Foundation (NRAEF)

Mention specific courses or projects that are pertinent to the job you're applying for.

• How to Put Cum Laude on Your Resume
• Perfecting the Education Section on Your Resume

Choosing between a hospitality manager resume summary or objective

Many may argue that, in recent times, the hospitality manager resume summary or objective has become completely obsolete.

But the reality is different as both of these resume sections provide you with an opportunity to :

• integrate hospitality manager-vital keywords
• showcase your accomplishments
• answer why you're applying for this particular role.

The difference (between the summary and the objective) is that the:

• Resume objective puts your career goals in a more prominent position.
• Resume summary focuses more on career milestones.

We recommend you select the summary if you happen to have plenty of experience you'd like to spotlight from the very start of your hospitality manager resume.

Meanwhile, the objective is ideal for those candidates who'd like to further prove their suitability for the role with their goals and soft skills.

We've featured some industry professional hospitality manager resume samples to the best resume summary and objective structures:

Resume summaries for a hospitality manager job

• Dedicated hospitality professional with 8 years of progressive leadership experience in a luxury resort environment, adept at elevating guest experiences while optimizing operational efficiency. Proven track record in boosting customer satisfaction scores by 20% through strategic planning and staff training initiatives. Key skills include revenue management, event planning, and fluency in three languages.
• Seasoned marketing executive transitioning to hospitality management, with over a decade of expertise in building robust sales strategies and driving customer engagement in the retail sector. Seeking to leverage extensive team leadership abilities and a passion for service excellence to drive meaningful guest interactions and business growth in a dynamic hotel setting.
• Accomplished financial analyst with a strong background in portfolio management, entering the hospitality industry to bring analytical acumen and a strategic mindset to hotel operations management. Exceptional at managing budgets and financial planning, eager to apply fiscal discipline to maximize profitability and ensure outstanding guest experiences.
• Motivated individual with a passion for customer service excellence, poised to bring a fresh perspective to the hospitality industry despite a lack of direct experience in the field. A quick learner with strong interpersonal and conflict resolution skills, eager to contribute to a team that prides itself on creating memorable guest experiences.
• As a recent hospitality graduate, I am eager to apply my comprehensive knowledge of hotel administration, event coordination, and hospitality best practices obtained through rigorous academic training and hands-on internships at high-end establishments, with the goal of nurturing a career in hotel management and contributing to the success of a prestigious property.
• Dynamic leader with over 7 years of high-volume, upscale restaurant management experience, ready to transition into the broader world of hospitality management. Expertise in creating memorable dining experiences, developing innovative menus, and leading cross-functional teams poised to excel in hotel operations to drive both guest satisfaction and profitability.

Beyond your hospitality manager resume basics - extra sections

Ensure your hospitality manager resume stands out from the crowd by spicing it up with a couple of supplementary sections that showcase your:

• Prizes - as a special nod to what matters most in the field;
• Projects - ones that would really further support your application;
• Hobbies - include only if you think they'd further your chances at landing the role with personality
• Community impact - to hint at the causes you care about.

Key takeaways

We've reached the end of our hospitality manager resume guide and hope this information has been useful. As a summary of our key points:

• Always assess the job advert for relevant requirements and integrate those buzzwords across various sections of your hospitality manager resume by presenting tangible metrics of success;
• Quantify your hard skills in your certificates and skills section, while your soft skills in your resume achievements section;
• Ensure you've added additional relevant experience items, such as extracurricular activities and projects you've participated in or led;
• Use both your resume experience and summary to focus on what matters the most to the role: including your technical, character, and cultural fit for the company.

Looking to build your own Hospitality Manager resume?

• Resume Examples

How To Write An Effective Resume Profile (With Examples)

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Samples › Hotel Manager

Hotel Manager Sample

Download and customize our resume template to land more interviews. Review our writing tips to learn everything you need to know for putting together the perfect resume.

Not sure how to format your resume? Download our free guide and template .

Hotel managers are at the top of the chain. If you’ve made it to this position, it’s your job to ensure the facility runs smoothly. You guide various business areas such as staff hiring, facility maintenance, housekeeping, marketing, and annual budgeting. Yes, you need to make sure that every department within the hotel business runs as effectively as possible.

To succeed, you will need to be a versatile leader who aligns and monitors the hotel’s many functions to ensure everything operates without a hitch. You should keep a strong focus on customer service, motivating personnel to deliver a seamless, high-quality guest experience. 

But you don’t have to convince us that you’re the right person for the job. No, if you want to land your next role, you need to convince the hiring manager of your value. Luckily, you can get a leg up on the competition with this resume guide crafted by our professional resume writers. In the following guide, we will share the tools and resources you need to get ahead. 

How to write a resume

Ready to land your next hotel manager role? You’ve come to the right place. In the following guide, we will take a look at the top tips that will help you to create a winning application. Follow this advice to get started when you are ready to put pen to paper. 

Hook the reader with your summary

The resume summary is likely the first thing a hiring manager will read. First impressions matter. For that reason, you need to grab the reader with an interesting hook. Consider what your biggest achievement as a hotel manager is and take things from there. This part of your resume is all about showcasing your value. What is it that you bring to the figurative table?

Show don’t tell! 

When a hiring manager is reviewing an application, they are looking for candidates who can get some real results. It’s all very well telling the reader that you have what it takes to manage a hotel. However, if you don’t back up your claims, they are all but useless. 

The “show don’t tell” technique is exactly what it says. Rather than merely explaining what value you have, you need to show the hiring manager the facts. Wherever possible, provide evidence of your skills and expertise on your resume. 

That may mean including mentions of any awards you have won, adding statistics to the bullet points you write, or being specific when it comes to the numbers. The more precise you are when you’re writing your hotel resume, the more likely you are to wow the reader.

Include the right keywords, too 

Keywords are vital to the success of your hotel manager resume. Often enough, companies use Applicant Tracking Systems (ATS) to filter incoming applications. If you want to get past the scanners, you need to make sure that your resume includes the right keywords. Check out the original job posting and highlight any job-centric words that stand out. By using these throughout your hotel manager resume, you may just increase your chances of success. 

Get the formatting right 

The format of your resume needs to be standardized. You should include your summary, work experience, skills, and education. In some cases, you may also want to include volunteer experience too. However, you need to make sure that it aligns with hospitality. If you’re new to writing resumes, take a peek at our related guides below: 

How To Write Your Resume’s Work Experience Section

How To Write Your Resume’s Education Section

Good Skills To Put On Your Resume

Learning how to write each section ahead of time will make the whole process as easy as pie. You should approach this task by filling out each of the sections in one go. That way, you will have the headspace to ensure that each part of the resume fits the bill. 

Add personality into your writing 

Hotel managers may deal with the logistics of running the facility, but there’s a whole load more to the role than just that. To pull this off, you will need bags of charisma and charm. Show that you are the right person for the job by allowing your personality to shine through your writing. Adopting an approachable and friendly tone will go a long way here. 

If you’re not certain where to start, include some powerful action verbs in the mix. These words add color to your resume and are sure to make you stand out from the crowd. Once you have completed your application, read through it and check that the tone is on point. Should it not quite sound right, you can tweak it and edit it until you are happy with the result.

Hotel manager resume example 

When you’re considering what to include in your hotel manager resume, it helps to have a look at a sample. Check out our hotel manager resume sample below for some pointers: 

City, State or Country if international

Phone | Email

LinkedIn URL

HOTEL MANAGER PROFESSIONAL

A dynamic, results-oriented Hotel Manager offering focused leadership to drive sales and profitability in highly competitive markets. Noted for outstanding communications skills, both with guests and staff; ability to resolve problems quickly and equitably to ensure satisfied customers and happy employees. Consistently achieve performance goals through enthusiasm, tenacity and initiative. Manager with the ability to motivate staff members and turn under-producing teams into record-breaking units. Well organized with a track record that demonstrates self-motivation, perseverance and the creativity to achieve both personal and corporate goals.

CORE COMPETENCIES

Team Building

Staff Training

Customer Service

Hotel Management

Guest Relations

Purchasing/Inventory

Cost Containment/Control

Quality Assurance

Policies/Procedures

Facilities/Safety Management

P & L Management

Loss Prevention

PROFESSIONAL EXPERIENCE

HOTEL MANAGER

COMPANY INC | CHICAGO, IL | 2015 to 2020

Responsibilities

Managed all aspects of the Country Club’s 59 room boutique hotel, including staff hiring and development, performance evaluations, scheduling for front office, maintenance and housekeeping as well as purchasing, contract negotiations with vendors, forecasting and yearly business plan and budget

Worked directly with the Homeowners and HOA to answer questions, direct to proper outlets, resolve issues as well as schedule and promote Homeowner Events.

Increased hotel profitability to a net 60% by controlling expenses, and increasing bookings

Promoted Negotiated Corporate business, increasing it by 20% year after year

Responsible for marketing of hotel as well as cooperative ads with golf, and restaurant

Developed golf packages as well as special event packages, to maximize revenue for both hotel and Food & Beverage

Yield management/Revenue management that lead to increasing ADR by an overall 8%

Enhanced Social media links, company website updates, facebook, twitter

Assisted other departments as needed including payroll, accounting, restaurant, and banquet sales

ASSISTANT HOTEL MANAGER

COMPANY INC | CHICAGO, IL | 2012 to 2015

Ensured the efficient management of all departments of the hotel.

Promoted to accounts administration section to track budget and inventory of purchases for housekeeping, warehouse, souvenir shop, and restaurant for the hotel.

Assisted manager and performed weekly payroll transactions for approximately 80 hotel employees.

Reviewed and analyze monthly revenue numbers, stats, and guest comments and take appropriate action to improve.

Made sure recommendations for salary and wage increases, based on performance reviews, revenue goals, and personal goals set with the employee on performance.

Ensured that the company’s training objectives were achieved.

Ensured that employees were following policy and procedures according to the company procedures manual and promoting excellent guest service.

LEAD GUEST SERVICE AGENT

COMPANY INC | AMHERST, MA | 2008 to 2012

Anchored evening shift, ensuring its smooth functioning.

Raised guest satisfaction scores over 20%.

Conveyed information to guests about local attractions in and around hotel.

Communicated between all departments regarding relevant issues.

Projected professional image at all times.

Assisted in training new agents.

Served as occasional concierge and night auditor.

Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)

Relevant Coursework : List coursework taken (even include those you are planning on taking)

Awards/Honors: List any awards, honors or big achievements

Clubs/Activities: List clubs and activities in which you participated

Relevant Projects: List 2-3 projects you have worked on

Key hard & soft skills for a hotel manager 

When writing a hotel manager resume, you can include the standard “Skills” section. However, it is becoming increasingly common for candidates to use the more specific “Core competencies” section in their application. Take the time to decide which one suits you. 

Not sure where to get started when listing your skills on your resume? The golden rule is to establish a sense of balance. You should include a mixture of both hard skills and soft skills on your hotel manager resume. That way, you show that you are a well-rounded applicant. 

Hard skills tend to be technical and apply directly to the vacancy. For example, “Cost containment” and “Quality assurance” would fall into this category. You should also include any systems or software that you are skilled at using here. 

Soft skills, on the other hand, are not technical. These are competencies that you can use across a range of industries. They include things such as “Customer service” and “Communication”. While these may not clench the deal as far as landing the job, they are nonetheless important. Highlighting them shows that you have a real range of skills. 

Looking for some inspiration when it comes to your skill-set? Look no further. Here are some of the hard and soft skills you may choose to include on your hotel manager resume: 

Communication

Summary & last words

Writing a hotel manager resume that turns recruiters’ heads can be challenging. You need a certain level of finesse to make sure that you get this right. It’s not merely about getting your experience down on paper. Instead, you need to make sure that you draw the reader in by telling a captivating story about your career so far. Be sure to position your resume to show how the next role fits into your plan. That way, the hiring manager will want to snap you up. 

If you’re hoping to climb the career ladder fast, it’s smart to have a leg-up. Working with an expert resume writer will help you along the way. This is a smart move if you’re looking to get ahead but don’t have the time, energy, or expertise to learn the art of application writing. 

Introduction to ZipJob: Professional resume writers

At ZipJob, we can help you every step of the way on your job search. If you’re looking for your next hospitality role, you can trust our team to guide the way. Since launching, we have helped 3,000+ professionals across 65 different industries supercharge their careers. We offer a full-service resume writing offering and get to know your career goals on a deep level before we begin. When you’re ready to land more interviews and get hired faster, you can count on us to help you achieve those goals. There’s never been a better time to invest in your professional future. 

Why you should make use of our resume writing services to land your next hotel manager job

When you work as a hotel manager, you are always on the go. Chances are, you hardly have the time to sit down and write a captivating resume. However, if you want the top job, your application needs to fit the bill. That’s where we come into the picture. You can trust our team of dedicated resume writers to help you wow the hiring manager. We will do the heavy lifting for you, helping you to create a hotel manager resume that lands you your next job. 

Resume writing service for a hotel manager: Let us write your resume

Looking for support with your next application? The ZipJob resume writing service is the answer. We understand the hospitality sector and can craft a hotel manager resume that supports your professional goals. No matter where you’re headed, you can rely on our expert writers to help you get there. We have experience writing expert resumes that convert into job interviews and even offers. If you’re looking for a way to get ahead of the competition and accelerate your career, you need look no further. Contact a member of our team today. 

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We’ve helped change over 30,000 careers.

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Hotel Manager Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the hotel manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Create, update and ensure timely awareness of the hotel’s business continuity plan as well as its emergency and crisis management plans
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation
• Maintain direct contact with and monitor the development of management trainees
• Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
• Make proposal to General Manager regarding turnover, promotion and salary increase for employees
• Participates in the development of the annual marketing, sales and yield management plans and strategies
• Ensures highest level of guest satisfaction by providing within corporate standards quality guest services and amenities
• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community
• Manages the functions of all hotel personnel through supervision of hotel department heads
• Assists in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programs as directed
• Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and judicious planning and management of FF& E, as directed
• Ensures emergency procedures are practiced and enforced to provide for the security and safety of guest and employees
• Develops recognition programs, advertising and promotional campaigns to obtain greatest market awareness and patronage
• Will currently hold the position of a Hotel Manager or Executive Assistant Manager within a high-end luxury branded hotel
• Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager
• Educate Department Managers and Assistants on an on-going basis as to cost controls and the financial performance of the hotel
• Develop & implement programs that drive improvements in employee engagement and are aligned with the “Make every Interaction Counts” brand service behaviors
• Identify and verify the scope of work, operational impact, budgets, timelines, facility improvements, show quality, labor management and training
• The Hotel Manager as can take on other responsibilities as directed by the General Manager
• Perform other duties as requested by management
• Analyze financials to drive revenues, future profitability, and maximum return on investment
• Ability to develop strong relationships with a variety of personalities and age groups
• Detail oriented with an ability to simultaneously work toward big picture goals and priorities
• Excellent communication skills; able to deliver, receive and act on feedback in an effective manner
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Ability to understand and meet international guest expectations
• Ability to work independently and to partner with others to promote an environment of teamwork
• Is able to handle a fast-paced working environment
• Accountable for IHG fire life safety (FLS) adherence in the hotel
• Is organized and capable of performing multiple tasks

15 Hotel Manager resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, hotel manager resume examples & samples.

• Make recommendations for capital improvements to enhance the assets of the company and brand loyalty
• Standing and moving about the facilities
• Using a keyboard to generate correspondence, reports, etc
• Handling objects, products, and equipment
• Working with Hotel General Manager on setting Annual Departmental Budget, financial plans, outsourcing contracts, annual capital, and cash flow to accurately forecast budgets and achieve required operating results
• Responsible for inventory levels, managing cost per room for supplies and labor
• Develop & implement programs that drive improvements in employee engagement and are aligned with the “Make every Interaction Counts” brand service behaviors
• Overseeing outsource services efficiently and efficiently including Housekeeping, F&B Kitchen
• Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in the management operations, sales and marketing, or related professional area
• Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results
• Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy
• Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance
• Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution
• Overseeing and guiding the overall operation of the hotel
• Actively participate in the strategic planning and ongoing development of the hotel, including revenue forecasting and budgeting
• Building and maintaining strong owner relations essential
• Supporting and ensuring the delivery of all hotel committees
• Overseeing the health, safety and security of our guests and colleagues, ensuring the health and safety is top priority
• Lead and support all departments in the achievement of their financial and operational targets via effective organizational development, policy and procedural development, and appropriate colleague training activities, thus ensuring our shareholders receive their return on investment
• Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Fairmont Hotels & Resorts Core Standards at all times
• Foster a winning, solution-oriented, engaged work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests
• Direct and support operational needs to ensure compliance with the hotel’s Annual Budget and Strategic Plan
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Engineering, Willow Stream spa and Golf operations are on time, on target and accurate, and all necessary reporting deadlines are met
• Coordinate the planning and implementation of capital projects
• Monitor and act on staffing levels and productivity targets while overseeing Watson utilization
• Update and ensure timely awareness of the hotel’s business continuity plan as well as its emergency and crisis management plans
• Function as a key member of the hotel Executive Committee and leadership team
• Assume the responsibilities of the RVP/General Manager in their absence
• Other duties as assigned by the RVP/General Manager
• 3 years experience as a Division Head or Director of Operations, ideally with International Operations experience
• Proven record to coordinate multiple departments to make gains towards targeted GSI, GOP, EEI results
• Clear working knowledge of budget planning and execution
• Exceptional communication, interpersonal and guest handling skills
• Ability to motivate developing leaders to act as entrepreneurs while innovating guest oriented solutions creatively and profitably
• Self-confident, proactive, and able to prioritize and make effective decisions
• Ability to build strong relationships, interact and influence others at all levels of the organization
• Oversee and direct Food and Beverage, Rooms Division, Engineering, Security and Guest Relations departments
• Participate in directing and controlling Accounting, Sales and Marketing, and Human Resources departments
• Assist in establishing and creating goals and strategies for both the operational and financial success of the hotel
• Ensure that goals and objectives of human resources management are met through supporting the hotel philosophy concerning, but not limited to, hiring, employee relations, disciplinary action
• Interface with corporate officers in the execution of corporate goals
• Responsible for establishing and maintaining hotel standards in order to achieve and maintain the “5 star" status
• As a member of the executive team, work closely with other team members in achieving hotel's goals and objectives
• Establish annual objectives for Executives and Department Heads reporting to him or her
• Responsible for employee compliance with hotel policies and procedures. Initiate disciplinary action when appropriate
• Serve as Manager On Duty
• Interact in courteous and professional manner with all guests, staff and community members
• Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties
• Apply principles of logical thinking to a wide range of unstandardized intellectual and practical problems in order to perform and direct many varied and complex tasks
• Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel
• Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints
• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
• Maintain safety and cleanliness of work area
• Experience: Minimum ten years’ hotel experience with at least five years’ experience at the Executive Level and experience in a minimum of three divisions of hotel operations
• Education: Four year college degree or equivalent work experience
• Technical Skills
• Ability to train, motivate, evaluate, mentor and direct employees and managers to achieve desired results; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff.; ability to maintain staff and guest confidentiality at all times; ability to accept responsibility for actions of others; exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel; ability to create, implement and monitor hotel and staff’s goals, strategies and policies; ability to converse calmly with irate guests, superiors, subordinates and co workers in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data.; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in (and lead when necessary) all departmental and hotel-wide meetings
• Carry out all policies and prepare reports established by Highgate Hotels and the Managing Director
• Conduct department head performance evaluations
• Ensure that all employees are trained for their positions to maximize service, productivity and efficiency
• Monitor and manage staffing, while minimizing overtime
• Maximize profits by controlling costs and finding creative ways to improve efficiency and productivity
• Clearly describe, assign, and delegate responsibility and authority for the operation of the various departments under his/her supervision
• Conduct appropriate regularly scheduled meetings and coordinate with the other departments and division heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity
• Work closely with the Executive Chef to ensure that maximize labor productivity is achieved in kitchen and stewarding
• Work closely with the Executive Chef to ensure purchasing compliance is achieved
• Work closely with the Director of Outlets and Banquets to ensure proper beverage inventories are maintained
• Monitor food and beverage inventories to ensure accuracy
• Monitor china, glass, silver, linen and operating supply inventories
• Responsible for managing the storeroom operations
• Work closely with the Executive Chef to ensure proper sanitation at the property is maintained at the highest standards
• Work closely with the food & beverage department heads to ensure hour documentation (punching in/out) and tip reporting
• Conduct regular departmental walk throughs and property inspections
• Ensure all beverage servers are TIPS certified
• Certify that procedures and controls are implemented to ensure maximum profit
• Serve as an Executive Committee Member and be an active contributor at EC meetings
• Lead and motivate a team of management and line staff members that are directed towards the achievement of the hotel's goals, objectives, and mission by developing a culture of training, teamwork, accountability, and empowerment
• Coordinate with the Director of Engineering to ensure the property is maintained and that all mechanical equipment is in good working order; Work closely with the Director of Loss Prevention to ensure the highest standards of safety and security for hotel patrons and employees
• Utilize technology when appropriate to improve customer satisfaction, labor productivity and profitability
• Develop department head level managers for additional responsibility
• Ensure the hotel’s mission and culture is communicated to every associate
• Respond to guest feedback orally and in writing
• Ensure that the hotel meets or exceeds Highgate and IHG brand standards in Guest Love, QA, TripAdvisor, Meeting Scope and AOS
• Participate in the development of short and long term financial and operational goals of the hotel
• Prepare goals for the food & beverage division
• Establish relationships with our Elite Rewards Club Guests
• Be actively involved in identifying and recruiting talent
• Maintain all food & beverage areas in pristine condition
• Interview all job candidates
• Effectively communicate verbally and in written form
• Short and long term forecasting
• Work closely with the sales and catering teams to promote food & beverage revenue generation
• Develop exciting food & beverage promotions
• Address and solve complex problems
• Conceptualize, initiate, implement and manage projects
• Ensure department heads and associates have the proper supplies and equipment
• Ensure department heads hold regular meetings with their associates
• Inspire direct reports and other colleagues
• Oversee divisional matters as they relate to federal, state and local employment and civil rights laws
• Respond to guest correspondence verbally and in writing
• Develop root cause solutions to operational opportunities
• Analyze P&L and GL, respond to variances and use the data to improve profitability
• Effectively and appropriately respond to emergency situations
• Ensure the property is compliant with local, state and federal ordinances and laws
• Ensure the property has appropriate licenses, permits and inspections
• Participate in pre-convention meetings
• Participate in associate events
• Other tasks and duties may be assigned at the discretion of the Managing Director
• Minimum of 5 years Executive Committee experience
• Minimum of 5 years of relevant experience
• College degree preferred but not required
• Basic computational ability
• Advanced knowledge of the principles and practices within the Rooms discipline, including experiential knowledge for management of people and complex problems
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches
• Ability to apply supervisory/management soft skills
• Communication skills in terms of the ability to negotiate, convince, sell and influence professionals, employees and/or hotel guests
• High emotional intelligence
• Focus on front office operation, including training, scheduling, daily duties, etc
• Tour the operating departments, daily making adjustments as needed via department heads
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts
• Develop managers for future advancement through competency training and corporate sponsored training programs
• Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers
• Prepare and conduct all management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff
• Perform all department manager performance appraisals according to Highgate Hotel S.O.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff
• Be in the public areas during peak times, greeting guests and offering assistance as needed
• Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.)
• Responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service
• Hires, trains, motivates, evaluates, and manages staff, ensuring proper staffing and that employees receive adequate guidance and resources for achievement of job responsibilities
• Manages and coordinates the operation of the front office and Guest Services sections to ensure efficiency and that the best possible service is provided to guests; makes necessary adjustments to ensure proper facilitation of guests' needs
• Ensures that all front office and guest services personnel are properly trained in their duties and that all arriving and departing hotel guests are provided with prompt and courteous service
• Establishes and maintains effective controls to ensure adherence to department procedures; directs the investigation and correction of shortages and errors; recommends changes in procedures, equipment and physical layout to ensure maximum service, efficiency and security of company funds
• Works with department managers in planning for hotel promotions and special events reservations to ensure most strategic room blocks and facilitation of room service to guests
• Assists in preparing the annual budget and operating forecasts; prepares regular and special reports; maintains necessary records and files; recommends changes in room rates as required
• Investigates and resolves customer complaints and comments; follows up with involved supervisors to resolve the matter to the customer's satisfaction
• Maintains established credit policies; takes appropriate action in obtaining payments when guest ledger accounts exceed normal limits, and assists in any collection problems on overdue accounts
• Monitors master key procedures and par inventory level to ensure security and restriction of access
• Demonstrated knowledge of and experience in overall hotel operations
• Knowledge of hotel front desk operations
• Knowledge of hotel computer systems, telephone systems, and effective communications techniques
• Knowledge of statistics
• Aware of the local culture and manage relationships with the owning company
• Ensure optimal compliance with MGallery by Sofitel Brand Standards & Guest Experience
• Responsible for recruiting, developing and training teams in a local environment
• Contribute to the overall business planning and development of the hotel
• Report dierctly to the Cluster General Manager
• Participates in corporate activities and meetings as requested
• Assists in the administration of succession planning
• Participates in and maintains active community relations
• Attends industry meetings and participates in industry organizations
• 4 years+ executive committee experience with 2 years+ at a resort property
• Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
• Experience in managing budgets, revenue proposals and forecasting results
• In-depth knowledge of the hotel / leisure / service sector
• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
• Union experience
• Working knowledge of Hilton brand and standards
• Fluency in Papiamento
• Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
• Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
• Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
• Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate
• Ensure full compliance to Hotel operating controls
• Actively involved in the recruitment process of leadership positions within the operating departments
• Previous experience in a senior leadership role, within a similar hotel brand required
• Extensive Hotel operations experience required
• Demonstrated knowledge of budget planning and financial controls
• Ideally with a university degree in Hospitality or Tourism Management
• Minimum 2 years experience as an Executive Assistant Manager in a large scale hotel operation
• Excellent operational, administrative, people management and interpersonal skills
• Oversees the activities of the following departments, and provides leadership and motivation necessary to achieve desired results of guest satisfaction & profitability
• Any and all other duties deemed necessary by General Manager
• Knowledge of the West Hollywood and LA area
• Strong oral and written communication skills; uses effective listening skills as a basis for clear communication
• Able to presents ideas, expectations and information in a concise, well organized manner
• Able to lead and motivate staff
• Able to exert up to 20 lbs of force occasionally and 10 lbs of force frequently
• Confidentiality
• College Degree or equivalent. A minimum of four (4) years’ work experience in Front of House or other hospitality-related businesses. Luxury hotel experience preferred
• Participates in formulating and administering company policies, directing and coordinating all divisional department activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives
• Confers with the directors and department heads to review achievements and discuss required changes in goals or objectives resulting from current status and conditions
• Reviews and approves preparation of accounting analysis for budgetary planning and implementation, production efficiency, financial reporting, budgetary planning and submittal for capital expenditures
• Instills a calm, organized approach when interacting in stressful situations; approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
• Four year degree from accredited college or university or equivalent experience in resort-orientated property management or hospitality industry required
• Directs hotel operations in accordance with Radisson Blu’s standards of operations
• Develops and implements operating procedures and standards that support employees’ in their effort to deliver Yes I Can! service and teamwork
• Analyzes business results on a regular basis and takes actions to improve results as appropriate
• Sets objectives for each department and supervises the department manager
• Implements the approved budget; monitors revenues and costs on a daily basis and takes corrective action
• Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control and other expense management systems
• Communicates and reinforces the vision for Yes I Can! service to employees
• Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
• Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork
• Travel to attend corporate meetings, sales trips and serve on committees such as Research, Development and Standards committee
• Appropriate handle associate issues in conjunction with Human Resources following Crescent policies
• Perform any other job related duties as assigned. Equal Opportunity Employer/Drug Free Workplace EOE/Minorities/Women/Veterans/Disabled
• The ability to coordinate and manage the day-to-day operations of the hotel
• The ability to attend and participate in all Planning Committee meetings and events
• The ability to monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary
• The ability to conduct regular tours o the hotel and make recommendations for changes as well as note deficiencies and ensure corrective action is taken
• The ability to meet on a regular basis with all managers, supervisor, and non-management employees
• The ability to monitor all standards in the hotel to ensure they are in place and enforced
• The ability to control all capital expenditures and ensures the proper guidelines are adhered to and projects are completed on a timely basis
• The ability to conduct and or participate in the performance review of all Planning Committee members and the development of any manager assigned as a mentee
• Meet with the Human Resources Director on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees. Able to aid in the development of existing personnel and assist in the recruitment of new employees
• Conduct weekly Operations meetings to discuss operational challenges and opportunities and to improve or maintain an excellent communication flow
• Review and sign all purchase requests, orders and checks to ensure adherence to Corporate purchasing procedures
• Attend functions, social and/or business, to help develop a rapport and to establish credibility within the local community
• Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety
• Maintain a solid working relationship with the Hotel Owners and participate in Owner’s meetings
• Implement action plans to correct problems identifies in Operations Standards Surveys (e.g. Richey and Employee Opinion Surveys)
• Actively participate in all appropriate operations committees such as Energy Conservation Program, Safety Committees, and Recycling
• Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs
• Oversee preventive maintenance programs such as “Perfect Room” initiative
• Assume the role of Hotel Spokesperson in the absence of the General Manager in any emergency or crisis situation
• Coordinate preparation go timely and accurate forecasts with Sales and Marketing, Food and Beverage and Rooms and Engineering
• Perform other tasks or projects as assigned by the General Manager or Four Seasons Home Office

Dual Hotel Manager Resume Examples & Samples

• Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience
• Reviews financial reports and statements to determine how Operations is performing against budget
• Strives to maintain profit margins without compromising guest or employee satisfaction
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results
• Makes and executes key decisions to keep property moving forward towards achievement of goals
• Excellent administration and IT skills
• Committed to delivering a high level of customer service, both internally and externally
• Previous administrative experience in a fast paced environment
• Develop a strategic operating plan that focuses on continuous process improvements and alignment across Shanghai Disney Resort where applicable
• Observe industry trends and Guest needs and consistently evaluate operational processes. Understands and protects the brand in delivery of product and services
• Lead, develop and set direction for the Operations team, develop and transfer knowledge and skills to team members
• Represent Guest, peer leaders, senior leaders and operational integration
• Influence organizational strategies by contributing information, analysis and recommendations guiding strategic thinking and direction through effective relationships and networking
• Minimum of 7 years of leadership experience
• Strong leadership presence with the ability to develop and lead a diverse team
• Self-directed, with an ability to develop a plan based operational goals, drivers and metrics
• Proven strong interpersonal, partnering, coaching and mentoring skills
• Demonstrated strong organizational, multi-tasking and time management skills with attention to detail
• Demonstrated strong verbal and written communication skills, and strong presentation skill
• Ability to handle multiple demands and competing priorities
• Comfortable working in a matrix organization
• Fluent in English and Mandarin
• Responsible for overseeing and guiding the overall day to day operation of the hotel
• Overseeing the health, safety and security of our guests and colleagues, ensuring the health and safety remains a consistent priority
• Lead and support all departments in the achievement of their financial and operational targets via effective organisational development, policy and procedural development, and appropriate colleague training activities
• Foster a solution-oriented, engaged work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Engineering and Security are on time, on target and accurate, and all necessary reporting deadlines are met
• Support all Hotel Committees
• Function as a key member of the Hotel Executive Committee and leadership team
• Assume the responsibilities of the RVP/Managing Director in their absence
• Other duties as assigned by the RVP/Managing Director
• In conjunction with the Director of Sales, conduct daily WBR meeting
• Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads
• Conduct weekly staff meetings, including weekly training sessions and review of previous and future sales and operations efforts
• Conduct weekly one-on-one meetings with all operational department heads to ensure proper training, review of financials, goals and operational performance
• Attend operational line ups at least once a week (Housekeeping, Front Desk, MaSo, Culinary and Banquets)
• Maintain, develop and monitor the effectiveness of the Lobby Ambassador program
• Oversee and assist in the Highgate Hotel’s monthly forecast process as required
• Ensure that all department heads follow the payroll procedure, managing Overtime and meal break penalties according to Highgate SOP
• Prepare and conduct all operational management interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff
• Interview all prospective final candidates for any vacant operational management position within the hotel prior to any offer being extended
• Or a 2-year college degree and at least 5 to 6 years of related experience
• The candidate must have worked in an union, luxury and city property
• Strong Rooms background
• Must have previous experience as Director of Operations and/or Hotel Manager
• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Serve as primary liaison with hotel owners and corporate entities
• Must be willing to work weekends and holidays
• Hotel experience a must
• Sets standards of product and service in Rooms Division and Food & Beverage department
• Ensure that all policies are strictly adhered to
• Develops and enforces sets of procedures and rules & regulation to ensure effective control on revenues & expenses, and cash & credit settlements
• Ensure that the hotel keeps a good image at all times (hospitality rules, cleanliness etc)
• 5 years or more of progressive hotel management experience (typically with Hyatt)
• At least 5 years experience in a senior role in a hotel rooms or food & beverage area
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Maintain communications with Corporate Staff
• Manage the cost effective and efficient operation of the Hotel in order to maximize guest satisfaction, employee engagement and satisfaction
• Actively participate in the strategic planning and ongoing development of the hotel, including revenue forecasting, ensuring the delivery of our environment commitments, overseeing the health, safety and security of our guests and colleagues
• Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Raffles Hotels & Resorts Core Standards at all times
• Foster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests
• Hotel Manager needs to ensure compliance with the hotel’s Annual Budget and Strategic Plan
• With the respective EC members play a lead role in the management of Rooms and Food & Beverage initiatives
• Work closely with the Controller to ensure labor forecasts are completed to company standard and in line with revenue and service expectations
• Responsible for guest relations and for handling guest response alerts within the require time lines
• Coordinate bi-weekly leadership and weekly divisional meetings
• Monitor and act on staffing levels and productivity targets
• Create, update and ensure timely awareness of the hotel’s business continuity plan as well as its emergency and crisis management plans
• Plan and coordinate events for various celebrations throughout the year, such as, but not limited to, holiday celebrations, cultural festivals (i.e. Eid Aladha, Eid Al Fetar and National Days)
• Hotel Manager will direct and oversee the performance of the Director of Rooms, Director of F&B, Spa Director, Director of Engineering and Security Manager.This includes preparing and conducting the annual LEAD review
• Co-Chair the Hotel’s Environmental Committee
• Oversees all outside partnership relationships connected with services to the guest or colleagues
• 3 years experience as a Division Head, ideally with International Operations experience,
• Bilingual – English and Arabic
• Proven record to coordinate multiple departments to make gains towards targeted GSI, GOP, CES results

Assistant Hotel Manager Resume Examples & Samples

• Hands on management of the day to day operations of the hotel
• Ensure that guests expectations are met and all interactions are of a high standard
• Assist the General Manager and Director of Sales in maximizing hotel revenue
• Perform administrative duties including purchasing, finance and payroll
• Assist with the attraction and retention of talented associates
• Support the General Manager in all areas of managing colleagues including training and coaching them to be their best both personally and professionally
• Relevant degree in Hospitality
• Previous experience as an Assistant Manager in a hotel environment or similar is essential
• Experience in Front Office is preferred but Food & Beverage experience will also be highly regarded
• Ability to work a 24 / 7 rotational roster
• Excellent interpersonal and customer service skills with strong service recovery ability
• Exceptional leadership and people management skills
• Adaptable and able to solve problems quickly
• Minimum of 5 years of experience in the hospitality industry
• Management of hotel or restaurant staff
• Event management an asset
• Experience in Point of Sale applications an asset
• Background in luxury hospitality an asset
• Proven track record of managing a team of staff
• Business communication and reporting skills
• Follows established policies and procedures
• Is able to manage confidential information
• Is supportive of CMH vision, mission and values
• Sets a positive attitude for others to follow
• Prioritizes, and re-prioritizes personal time versus work
• Assists the General Manager in implementing the brand and hotel strategy, in order to meet targets for quality of service, attitude and profitability for the Rooms and Food & Beverage departments
• Focus on F&B Departament - specially to organize social events with high gastronomy
• Is responsible for providing innovation and renewal in the hotel's service offer, with particular focus on meetings and events
• Ensure collaborative, entrepreneurial and collaborative leadership of the talents under your management
• Contribute to the innovation and implementation of differentiated services offered by the hotel, aligned with the concept of the Sofitel Legend brand
• Replaces the General Manager when absent
• Work closely with Front Office Manager, Food & Beverages Manager, Housekeeping Manager, Executive Sous Chef, Tour Director and Guides to run daily operation smoothly and properly
• Report to General Manager on all aspects of operations
• Ensure there is effective communication between all Departments, including the Ground Operations Departments (Yangon, Mandalay & Bagan)
• Maintain employees motivation in the workplace for all with unbiased opinion
• Identifies and develops leadership qualities among employees to guide them toward the path of career enrichment
• Executes and supports Marriott's Brand Standards
• 2-4 years related Marriott experience and/or training
• Knowledge of Marriott FOSSE, MARSHA and HPP systems a plus
• Track record driving and meeting GSS
• Assists the General Manager in implementing the brand and hotel strategy, in order to meet targets for quality of service, attitude and profitability
• Oversee the daily operations of the hotel and residences and provide direction, guidance and support to all Operating Departments (Rooms, Food & Beverage, Engineering, Quality, Security…)
• Is responsible for providing innovation and renewal in the hotel’s guest experience, with particular focus on rooms & F&B
• Conveys the Pullman spirit to guests by playing a “hands-on” role in the hotel, embodying sociability and proximity
• In the absence of the General Manager, the Hotel Manager is responsible for the entire Hotel administration, including coordination with AccorHotels Regional Office and Owning Company
• Reporting to the General Manager of the hotel
• 2-year degree from an accredited university in Business Administration, Hotel and Property Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. Management license for Condominiums, as applicable
• Works with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance
• Prepares and operates within the constraints of the residences’ Annual budget
• Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target resident owner and employees and provides a return on investment
• Provides timely reporting of financial performance and projections to the Board
• Guides the Board on appropriate property management requirements and governance compliance
• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the leadership teams
• Verifies core elements of the service strategy are in place to produce the desired results
• Establishes and maintaining open, collaborative relationships with direct reports and entire operations team. Ensures direct reports do the same for their team
• Adheres to the telephone etiquete
• Demonstrate a passion and proven results for coaching and leading hotel team members to achieve team success
• Demonstrate an ability to use Finance Management Reporting Systems order to make fact based decisions that makes commercial sense and will benefit the profitability and efficiency of the hotel
• Previous hotel finance experience with hotel properties or serviced residences that have over 230 rooms will be preferred due to the complexity of the financial management process. Previous hotel pre-opening experience in finance matters, will be a significant added advantage
• Possess a Degree or Diploma in Finance or Accounting. CA certification will be an added advantage
• A minimum of 6 years or more work experience in a senior role within an international chain hotel finance department and have led a team of finance associates
• Be confident in assisting to nurture the important relationship with the owners. Be responsible for supervising and coordinating owner reporting as required
• Demonstrate a flair to prepare and review all monthly and annual financial statements. Investigate, review and analyze the variance explanations, involving the department managers in this process. Take initiative to manage trouble shooting for respective cost controls and revenue enhancement
• Demonstrate the ability to supervise the Information Technology function. Additionally have a sound understanding of the hotel operational and back office systems as well as Microsoft Office products
• Demonstrate the ability to have a sound understanding of the forecasting system and the tools from Revenue Management to ensure forecasting accuracy is achieved
• Motivate, coach, counsel and discipline all Rooms Division personnel according to hotel standards
• Prepare and conduct all front-of-house Rooms Division interviews and follow hiring procedures according to SOP's. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures
• Develop employee morale and ensure training of Rooms Division personnel
• Ensure sign off of all Service Standards by Position competencies for Rooms division managers. Monitor completion of the Service Standards by Position Training Checklists for hourly staff
• Tour rooms operating departments daily, greeting employees and soliciting feedback
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc
• Complete the monthly reforecast
• Monitor and ensure compliance with SOP’s in Rooms and Loss Prevention
• Coordinate major projects such as renovations, capital expenditures, equipment change-overs, etc
• Conduct weekly Rooms Division meeting, including a monthly financial review
• Perform Rooms Managers’ performance reviews according to SOP, and ensure that managers are in compliance with the standards in their administration of performance reviews to their employees
• Monitor labor expenses through schedule approval process and ensure budgeted productivity
• Prepare the Rooms Division annual budget, including Laundry, Communications and Other Income
• Monitor proper operation of the P.B.X. console and ensure that employees maintain S.O.P.'s in its use
• Carry a pager at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff
• Be knowledgeable of the current corporate marketing programs and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs
• Monitor all V.I.P.'s, special guests and requests
• At least 6 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience
• Prior focus on rooms operations a must
• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Demonstrate an ability to use Management Reporting Systems in order to make fact based decisions that makes commercial sense and which will benefit the profitability and efficiency of the hotel
• Demonstrate proven experience in overseeing the operations of a club floor or restaurant within a hotel
• Previous hotel experience with hotel properties or serviced residences that have over 230 rooms will be preferred due to the complexity of the guest service process. Previous hotel pre-opening experience in front office and rooms division, will be a significant added advantage
• Possess a Degree or Diploma in Tourism or Business or Hospitality
• Advance working experience with PMS systems (Opera, Reserve, GEM ) will be required for this role, including the use of tools that aid in focusing on guest needs
• A minimum of 6 years or more work experience in a senior role within an international chain hotel room division and have led a team of room division associates
• Demonstrate a flair to review all monthly and annual financial statements. Investigate, review and analyze the variance explanations, with the ultimate aim of managing division expenses
• Demonstrate the ability to have a sound understanding of the sales system and demonstrate commercial sense in order to increase revenue from guest contact areas within the hotel
• Education: Bachelor’s degree in Finance, Commerce or hospitality/ tourism management
• Professional Experience in Hospitality: Progressive experience in Accounting operations in a 5 star luxury property, 2 years of which would have been spent as a Chief Accountant. Certified Public Accountant (CPA) board passer is an advantage. Highly developed analytical and problem solving skills with high regard for detail and accuracy, administrative and interpersonal skills are a must
• Leadership Experience: Demonstrated skills in leading a diverse team with varying degrees of experience and talents Able to teach and inspire team members to be their best everyday
• University degree in hospitality management
• Progressive career in Front Office or Housekeeping in an international hotel with at least 5 years experience in a similar role
• Updated with the latest guest service trends, technologies and best practices and ability to tie this into guest needs and wants
• Possess strong management and leadership capabilities
• Proficiency in Mandarin is a MUST

Assistant to the Hotel Manager Resume Examples & Samples

• Previous experience working within an Operational department or similar environment preferred
• Previous experience in an administrative assistant role preferred
• Pro-active and reliable
• Organized and detailed

Overnight Hotel Manager Resume Examples & Samples

• Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Knowledge of Hilton Honors products & services
• 4 year hospitality degree
• Orlando market experience
• Ensure appropriate and effective focus on business objectives on a day-to-day basis, while contributing to the strategic development and leadership of the hotel aligned with the General Manger’s vision and company goals
• Monitor and action all guest feedback /mystery guest programs (Sterling, InnsQore)
• Communicate regularly with the General Manager to influence the strategy for the hotel in the short and long term
• Make certain that staff are trained to meet demands of existing jobs and developed to take advantage of promotion opportunities, which occur within the hotel/Company
• Be a visible, active member of the community positioning the hotel as a positive contributor in the marketplace
• Two to five years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Enter and locate work related information using computers and/or point of sale systems
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Control cash and other receipts by adhering to cash handling and recognition procedures in accordance with hotel policies and procedures
• Prepare all required paperwork, including forms, reports and schedules, in an organized and timely manner
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the hotel preventative maintenance programs
• Ensure that all products are received in correct unit count and condition, and deliveries are performed in accordance with the hotel receiving policies and procedures
• Assists and conducts conflict resolution, corrective actions and/or terminations
• Oversee and ensure that employee performance appraisals are completed in a timely manner
• Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirements of the hotel, employees and guests
• Schedule labor as required by anticipated business activity while ensuring all positions are staffed when and as needed, and labor cost objectives are met; forecast business and staffing needs
• Ensures nightly and/or weekly, opening and closing side duties are followed
• Fill in where needed to ensure guest service standards and efficient operations, including opening and closing duties
• Works with preferred partners and organizations in promoting mutual company growth
• 2-4 years previous experience in hotel management is REQUIRED
• Solid financial skills and the ability to analyze financial statements and modify operations to meet financial goals
• The ability to maintain a "sense of urgency" attitude for the completion of responsibilities/tasks
• Superior organizational and follow up skills with extreme attention to detail
• A proven track record in delivering strong results within a large hotel of more than 300 rooms within the Asia market
• An internationally recognised Bachelor’s degree or equivalent in Hotel Administration or Business Administration
• A strong operational background in rooms division is preferred
• Proven exposure to, and ability in effectively managing and influencing owners and internal stakeholders at various levels
• Successful track record in managing and growing talent within large multicultural teams
• Excellent eye for detail and the ability to think outside of the box to deliver luxury and consistent experiences to all guests including high profile dignitaries, celebrities and VIP's

Eam-hotel Manager Resume Examples & Samples

• Anticipate Guests needs
• Maintain a high level of knowledge which might affect the Guest experience
• Demonstrating a ‘Service’ attitude
• Taking appropriate action to resolve guest complaints
• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
• Review and update existing standards to ensure competitiveness
• Monitor industry trends, take appropriate action to maintain competitive and profitable operations
• Work with other Executive Committee members and keep them informed of F&B issues as they arise
• Coordinate and monitor all phases of Loss Prevention in the F&B department
• Organize and conduct department meetings on a regular basis
• Monitor quality of service and product
• Cooperate in menu planning and preparation
• Ensure timely purchase of F&B items, within budget allocation
• Ensure departmental compliance with SOP’s
• Ensure the training of department heads on SOP’s, report preparation, technical job tasks
• Attend and/or conduct departmental and hotel training (CARE, One to One), etc
• Conduct and/or attend all required meetings, including pre-convention and post-convention meetings
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Is responsible for the entire hotel operations
• His / her scope of responsibilities covers the financial results (revenues, cost of sales, payroll & related expenses, other expenses, departmental incomes, gross operating income (if notified), cash flow, new & replacement investments), adherence to standards of product and service, management of human resources, and Sales & Marketing strategy. Keeps the General Manager updated on the hotel situation
• Is responsible for the quality of the product, and to continually improve it to satisfy and surprise the Guests
• Ensure the Hotel follows the established Sofitel standards with consistency, reflected in the brand audit. Optimizes the operating profit by permanent control of every account of the statement
• Is directly responsible to the General Manager. In the event of the absence of the General Manager, the HM is responsible for the entire Hotel operation. He/she will thus be liable in answering to the Owning Company as well as the Corporate Office
• Front Office
• Restaurant Operations
• Security Department
• Responsible for the overall operation of the resort during the overnight hours, ensuring operations run smoothly and efficiently in all departments
• Provide leadership, training and motivation for the overnight staff while ensuring compliance with company policies and procedures
• Make regular rounds of all operating departments ensuring guest service delivery, cleanliness, security and efficiency
• Monitor and assess service and satisfaction trends, soliciting guest feedback regarding resort facilities and services and taking corrective action to solve deficiencies
• Meet and greet guests and respond to guest needs and/or concerns, handling to resolution. Ensure total guest satisfaction and escalate any outstanding guest inquiry or concern that may require additional monitoring or follow-up
• Assist in operational areas as needed
• Coordinate and resolve emergency situations
• Conduct daily resort and unit inspections to ensure housekeeping and maintenance standards are met
• Maintain safety and security of the resort for guests, owners, and employees
• Provide written documentation of issues and activities from shift to the General Manager, Executive Committee and Front Office Manager
• Attend all scheduled meetings where presence is required
• Comply with all company policies and standard operating procedures
• Participate in property recognition programs
• Encourage and model a professional and Bee the Difference attitude at all times
• Excellent communication skills especially in English(Chinese is a plus)
• The Hotel Manager will report to the Cluster General Manager
• She/he will lead the hotel opening tasks to meet all MGallery by Sofitel Brand standards and Luxury Guest experience
• She/he will review the opening budget and set the financial commitments for all teams within each departments P&L
• She/he will initiate Sales, Distribution and Digital activities to ensure successful business activity as soon as the hotel is ready to open
• She/he will lead Talent & Culture activities including employee recruitment and employee training in line with Pullman brand standard and service
• She/he will ensure strong and successful relationship with all stakeholders, including owning company, local Authorities and surrounding Community

Related Job Titles

Hotel Manager Resume Sample

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Work Experience

• Maintain a solid working relationship with the Hotel Owners and participate in Owner’s meetings
• Able to aid in the development of existing personnel and assist in the recruitment of new employees
• Implement action plans to correct problems identifies in Operations Standards Surveys (e.g. Richey and Employee Opinion Surveys) Educate Department Managers and Assistants on an on-going basis as to cost controls and the financial performance of the hotel
• Ensure appropriate and effective focus on business objectives on a day-to-day basis, while contributing to the strategic development and leadership of the hotel aligned with the General Manger’s vision and company goals
• Implements and manages hotel's daily quality process including: goal communication, staff member empowerment, compliance to Product and Performance, service recovery and problem prevention. Disseminates feedback from comment cards, guest satisfaction and service failure measurements and coaches accordingly
• Visually observe staff performance and conduct various evaluations such as room inspections, coordinate action plans in areas found deficient. Track progress follow-up to ensure all areas meet or exceed established standards
• Organize, conduct and/or participate in scheduled meetings held throughout the hotel and coordinate efforts to provide proper follow-up on action items established at each meeting
• Formulate and issue proper responses to guest letters written to the hotel. Investigates incidents detailed within letters with the appropriate departments, takes corrective action if necessary, writes back to the guest with the results of the investigation and offers a possible solution
• Coordinate all assignments delegated from the General Manager's office and follow-up on successful completion of same
• Analyze and approve or reject forecasts and budgets (monthly, annual or five year) based on criteria from the corporation, General Manager, and/or current projects. Review and approve allowances, paid outs, petty cash and employee entertainment checks
• Analyze monthly statement of operations and prepare written comments regarding the monthly statement of operations for the General Manager's review
• Organize and Chair meetings in General Manager's absence, such as staff meeting
• Assist in the administration of succession planning
• Coordinate major capitol projects involving various departments and provide guidance until project completion
• Assist the Hotel Leadership Team in supporting and directing the activities of Rooms and / or F&B Divisions
• Anticipate guest’s needs, respond promptly, and acknowledge all guests, however busy and whatever time of day
• Monitor GSS and respond to guest comments as appropriate
• To coordinate and manage the day-to-day operations of the hotel
• To monitor all standards in the hotel to ensure they are in place and enforced
• To ensure all Four Seasons Hotel Policies and Procedures are followed and all areas of the hotel are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner
• Represent the General Manager in his absence
• Lead and manage the day to day operations of the Resort ensuring all service standards are followed
• Oversee the operations functions of the hotel

Professional Skills

• Assist in leading capital plans and asset management initiatives, including working with owners to maintain or improve the property’s market leadership position
• Excellent organizational skills and ability to multi-task and prioritize in a fast-paced environment
• Strong communication, coaching, mentoring, negotiation and mediation skills; is able to articulate compelling ideas
• Proven business acumen with good financial and analytical skills (e.g., ability to analyze P&L statements, develop operating budgets, forecast)
• Excellent people management, communication, time management and organizational skills are essential
• Strong organization and people leadership skills
• Proven leadership skills in a hotel/resort environment

How to write Hotel Manager Resume

Hotel Manager role is responsible for leadership, business, analyze, health, mentor, payroll, compensation, trading, accounting, security. To write great resume for hotel manager job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Hotel Manager Resume

The section contact information is important in your hotel manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Hotel Manager Resume

The section work experience is an essential part of your hotel manager resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous hotel manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hotel manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Hotel Manager resume experience can include:

• Good communication skills (verbal, listening, writing, presentation)
• Good problem solving skills, encouraging new innovations where appropriate
• Hands on leadership skills that fosters a positive Hyatt culture resulting in a team that is inspired to achieve results
• Solid working experience within the Rooms Division
• Experience in evaluating business trends, developing and successfully implementing new operational programs and strategies that enhance business performance
• Strong financial acumen, including operational control systems, budgeting and forecasting techniques

Education on a Hotel Manager Resume

Make sure to make education a priority on your hotel manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hotel manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Hotel Manager Resume

When listing skills on your hotel manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical hotel manager skills:

• Demonstrated business acumen and decisive strategic planning and execution skills to effectively and quickly react to a changing commercial landscape
• Outstanding inter-personal skills and an ability to connect with people at all levels to drive successful relationships
• Possesss strong commercial acumen, with experience in increasing profitability
• Manage multiple priorities and rapid changes, whilst maintaining both the guest and employee experiences
• Establish excellent working relationships with all stakeholders and ensure effective lines of communication
• Excellent experience working in a customer focused environment, preferably in a luxury sector of hospitality environment

List of Typical Experience For a Hotel Manager Resume

Experience for assistant hotel manager resume.

• Dynamic personality with proven leadership skills to motivate, coach and further develop a strong existing team
• Proven leadership skills in a hotel/resort environment ideally
• Clearly demonstrate to guests and colleagues a commitment of luxury service standards through the effective implementation and delivery of LQA Standards
• Self-confident, proactive and able to prioritize and make effective decisions
• Experienced interacting with Hotel owners, whilst managing and delivering expectations

Experience For Overnight Hotel Manager Resume

• Good understanding of procurement functions, pricing strategies as well as sales & marketing methods
• Develop strong relationships with guests including regular and VIP guests while also resolving guest complaints where needed
• A proven track record of building working relationship with the Hotel Owners and leaders throughout the property
• Ensure that meetings are well planned, result-orientated and produce effective outcomes
• Previous experience as an Inn Keeper, General Manager or like role
• Experience in a Forbes 5-star standards environment
• Proven track record of hands on operational leadership with a keen eye for details
• Planning on meeting and upgrading the standards within the hotel

Experience For Eam-hotel Manager Resume

• Providing senior leadership by developing and assuming key management responsibilities
• Managing balanced scorecard performance, implementing and complying with all company policies and brand standards
• Liaising with the DOSM with regards to setting strategy for Rooms and F&B
• Coordinating with the HRD recruitment and training plans
• Overseeing sales and marketing initiatives,
• Responding to guests inquiries and resolving concerns

Experience For Assistant to the Hotel Manager Resume

• Reading, writing and oral proficiency in English and Mandarin language
• Reading, writing and oral proficiency in the English and Spanish language mandatory
• Implementing departmental strategies and action plans in accordance with the hotel’s strategic and sales plans
• Planning yearly revenue targets
• Projecting business opportunities in order to increase revenue
• Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
• Supervising all Rooms Departments
• Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction

Experience For Dual Hotel Manager Resume

• Managing Profitability and Departmental Budgets
• Managing Property Operations
• Working knowledge of hospitality software databases
• Leading Property Operations Teams
• Assist in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting & strategic planning
• Manage hourly and management colleagues through scheduling, payroll, training, coaching, evaluating and hiring
• Contributes in installing and monitoring cash management programmes including inventories and receivables
• Perform various employee functions, including hiring, terminations, counseling and discipline, and employee relations

Experience For Hotel Manager Resume

• Heavy lobby presence meeting and greeting guests. Ensuring initial interaction is positive and guest needs are exceeded
• Assist in leading, directing and managing all hotel
• Adapt quickly to the changing needs of a challenging and exciting environment. Ability to implement innovation is required
• Work alongside the team, leading by example. Monitoring performance and ensuring the team are confident and prepared
• Some knowledge of how to utilize a personal computer for the purpose of storing, developing and analyzing information
• A working commercial understanding including revenue management, ecommerce and sales
• Makes recommendations pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs
• In close cooperation with the InterContinental Hotel Manager supervises the Shared Services divisions: Housekeeping, Engineering, Risk, Quality & Leisure
• Active participation in budgeting and forecasting to maximize hotel revenue and profits
• Monitor ordering, cost, quality and consistency on a daily basis ensuring financial performance and control
• Leads the team through the pre-opening phase ensuring the timely delivery of all standards, on time and on budget
• Provides direction and oversees the operation of all hotel activities, including strategic planning, development, and quality of services
• Answers inquiries pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs
• Acts according to the hotel’s emergency procedures and directs hotel personnel and guests during an emergency
• Attend whatever scheduled meeting which make sense in order to keep informed of what is happening at the hotel
• Is responsible for the perfect functioning of all equipment by establishing a preventive maintenance program
• Serve as multi-department head for Hotel Operations including but not limited to Food & Beverage, Front Office, Spa, Housekeeping, Retail and Rooms Operations
• Assist the Cluster General Manager in directing and coordinating all operational departments
• Responsible for developing and implementing strategies to maximize sales and profits of hotel
• Represent division and hotel with all dealings and opportunities in following Hotel’s Collective Bargaining Agreement
• Protect and enhance the value of all hotel assets through appropriate programs in maintenance, security, housekeeping through the capital budgeting process
• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results
• Thorough understanding of profit and loss management, Hotel Operations, marketing and management of activities
• Supervise the front office staff, cash control for agents, staffing, and guest services during the overnight shift
• Maximize hotel profitability by ensuring the team generate revenue opportunities while enhancing efficiencies throughout the operation
• Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc
• Full understanding of Social Media: Facebook, YouTube, Twitter, etc
• Oversee the operations functions of the hotel, including but not limited to Food and Beverage and Rooms Division
• The HM manages all Rotor Lodge departments – Front Desk, Liquor Store, Shop, Bar, Kitchen, Housekeeping and Maintenance
• Regularly updating the Area GM on all operations achievement and key issues
• Monitors applicable laws and regulations, including Health & Safety, and ensures compliance
• Monitors purchasing practices to ensure compliances with IHG® policy and procedures
• Assist overseeing daily work assignments of Front Office staff
• Confidently communicates their vision for the hotel and inspires the team in the delivery of the DoubleTree essence – Simply Welcoming
• Attends and participates in all Planning Committee meetings, operations meetings and events
• Responsible for the day-to-day operation of the front office, housekeeping, PBX, wardrobe and valet

List of Typical Skills For a Hotel Manager Resume

Skills for assistant hotel manager resume.

• Solid experience in a compatible luxury hotel with proven track record in business acumen
• Good communication skills and sense of responsibility
• Proven leadership skills, results oriented
• Broad business view, solid business acumen obtained from a strong understanding of hospitality
• Strong understanding of Yield Management, key revenue metrics and a proven ability to exceed revenue / profit targets
• Possess English language skills both written and oral for guest correspondence and departmental guidance

Skills For Overnight Hotel Manager Resume

• Prior hotel management experience in the Middle East as well as in Europe & US
• Acute business management and sound leadeship skills are essential
• Well rounded experience across all hotel departments with a passion for guest experience and product services with
• Very strong commercial mind-set with strong abilities for revenue generation
• Proven leadership experience in a customer focused environment
• A strong understanding of hotel operations and administration to include, budgeting, forecasting, human resources, sales & marketing
• Proven record of co-ordinating and leading multiple departments to work towards achieving targeted GOP, CES & Guest satisfaction scores
• Demonstrates success in evaluating risks and developing proactive strategies and plans to mitigate business issues

Skills For Eam-hotel Manager Resume

• Proven ability managing P&L's and managing budgets
• Strong financial acumen, with 2 years or more with budgeting and forecasting
• Big energy with a passion for skiing, hiking, and the mountains, as well as a strong appreciation for the CMH culture and legacy
• Good command in speaking Cantonese or Mandarin and fluent in speaking English
• Experience developing standards and operating procedures
• Maintain productivity within the department with effective scheduling and staffing levels

Skills For Assistant to the Hotel Manager Resume

• Proven success in talent management (hiring and development)
• Has demonstrated the ability of building high performance operation teams
• Demonstrates ability to deliver results under difficult trading conditions, and shows capability when faced with complexity and ambiguity
• Is sophisticated and refined, personally involved in creating unique and exceptional experiences
• Experience in the position of Executive Housekeeper/ Housekeeping Manager or Front Office Manager
• Experience in managing a team of 80 or more employees in a 4 or 5 star hotel
• Previous opening experience in Asia Pacific
• Create positive, appropriate, effective and sustainable working relationships with a diverse group of people at all levels in all circumstances
• Experience in the management operations, sales and marketing, or related professional area

Skills For Dual Hotel Manager Resume

• Experience managing owner relationships
• A clear understanding of hotel industry is necessary as well as analytical capabilities, experience in study cases and market research
• Experience in a hospitality EAM or Director of Operations in a 5 star upscale or Luxury setting
• A strong and known reputation within the hospitality industry and an extensive external network of key contacts within the relevant operating market
• Proficient knowledge of MS Office software to include Excel, Word and PowerPoint required, along with experience in Kronos or other timekeeping systems

Skills For Hotel Manager Resume

• Check and monitor staffing in all areas to ensure optimal guest experience
• Experience as Hotell Manager or Director of Operations within a similar quality hotel
• International Experience as Hotel Manager within a similar quality hotel
• Experience as General Manager or Director of Operations within a similar quality hotel
• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates
• Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis
• Prepares and operates within the constraints of the residences’ Annual budget
• Hotel Management experience in a similar quality hotel
• Work on a team that is built on mutual respect, collaboration, excellent service
• Experience in a position with similar managerial capacity
• Operations manager / limited service GM with 5+ years of progressive experience in hotel industry
• Able to develop and maintain effective relationships with both internal and external stakeholders
• For Golf and Country Club Hotels: previous experience in the Leisure Market
• Work experience as Assistant Director of Finance or Chief Accountant
• Progressive career in Housekeeping in an international hotel with at least 5 years experience in a similar role
• Front Office Manager or Executive Lounge Manager experience is required
• Has international hospitality work experience
• Strong operational background in either rooms division or food & beverage
• Proven ability to manage and influence multiple owners simultaneously
• Excellent eye for detail and the ability to think outside of the box
• Or more of progressive senior management hotel experience (typically with Hyatt)
• Experience in a senior role in a hotel rooms or food & beverage area
• Previous experience with Labor Relations in an union environment
• Hotel management/supervisory experience
• Large resort management experience required
• Previous experience as a Hotel Manager or Executive Assistant Manager is essential
• Demonstrated ability to deliver the financial goals of the hotel
• 5 star and/or 5 Diamond property experience
• Experience as Front Office Manager and/or Director of Rooms in a 4 or 5 star, 400 rooms or more hotel
• Strong ability to identify and manage emotions in oneself and empathize with the emotions of others
• : 3-5 years of experience in operations e.g.Front Office, Housekeeping, Guest Service and Reservations
• Demonstrates cultural adaptability
• Experience in Asia is an advantage
• A second or third language skill at a spoken level is considered an asset
• Excellent knowledge of core hotel operations and of the luxury hospitality industry
• Display strong work ethic and team work
• : 2-4 years previous experience in hotel management
• Strong background of Food & Beverage operations and concepts in a multi outlet operation with large banqueting facilities

List of Typical Responsibilities For a Hotel Manager Resume

Responsibilities for assistant hotel manager resume.

• Assist Regional Operations/General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular direction and oversee hotel operations as follows
• Proven track record of success in achieving revenue and service objectives
• Maintain a strong knowledge of local market(e.g.: demand generators, competitor strategy and community impact/involvement opportunities)
• Inspires the team to deliver exceptional customer experiences – every guest, every time
• Operate hotel manually in the event of a system or power failure
• Contract with third-party vendors to consolidate purchasing for operating supplies and FF&E
• Manages service delivery in all areas ensuring excellent service from point of entry to departure

Responsibilities For Overnight Hotel Manager Resume

• Is responsible for providing innovation and renewal in the hotel’s guest experience, with particular focus on rooms & F&B
• Ensure regular & effective communication (e.g. Huddles) with the hotel team to achieve / maintain a high level of trust & engagement
• A strong and developed operational background, preferably in Food & Beverage would be advantageous
• Experience in high volume, high occupancy hotels with large Food and Beverage facilities
• Previous experience in the same or similar role within the Hospitality Industry
• Be comfortable operating with developing processes and procedures and playing a part in establishing ways of working
• Deliver regular rolling forecasts with supporting commercial focus insight back up
• Manage ongoing profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded
• Fluent in Japanese writing and speaking is required

Responsibilities For Eam-hotel Manager Resume

• Handles owner’s complaints by following the instant pacification procedure and verifying guest satisfaction
• Responsible for overseeing the coordination of group sales and bus patrons
• Review operating expenses and revenue in all Hotel departments
• Oversee the instruction and training of supervisors in procedures and methods to follow in customer relations and general efficiency within their departments
• Communicate with other department managers to provide smooth working relations between departments

Responsibilities For Assistant to the Hotel Manager Resume

• Ensure cleanliness and standards are being maintained in all public areas, guest rooms and corridors
• Provide info to call center on upcoming events and promotions
• Attend operational line ups at least once a week (Housekeeping, Front Desk, Culinary and Banquets)
• Forecasts funding needs and develop budget to reach short, intermediate, and long-range goals
• Participate in financial activities of hotel such as setting room rates
• Develop, maintain, and participate in training programs for staff to ensure efficient operations
• Responsible for safety and security of the asset. Coordinate with security team and all departments to ensure all systems are functioning
• Handles any emergencies that might arise protecting associates, guests and asset in the process. Interact with local authorities as needed

Responsibilities For Dual Hotel Manager Resume

• Assists in serving guests in any service departments as needed
• Familiar with both PMS and POS and through knowledge of Hilton operating systems
• Communicate all information regarding shift activities to proper individuals with notations on actions taken along with required follow up
• Collects in-room dining menu hangers and ensures guest corridors are clear of room service trays and other items
• Develop an empowered team through coaching, leadership and delegation
• Inspire all teams to deliver consistent levels of service within the Novotel Brand and advocate a guest passion while increasing operational productivity

Responsibilities For Hotel Manager Resume

• Some travel is required for training, conferences and recruitment
• Have an opportunity to engage in diverse and challenging work environment
• Previous exposure to Catering and/or Rooms Sales
• Manage the daily hotel operations which includes Rooms, Food & Beverage, and Engineering
• Establish a common purpose working within a highly diverse team
• Responsible for short and long term planning and the management of the operations in the front and back of the house
• Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
• Hospitality related courses such as wine tasting, food preparation, fine cuisine and food safe are an asset
• Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork
• Able to resolve conflicts guests, supervisor and employee while demonstrating professionalism always
• Works with direct reports to determine areas of concern and establishing ways to improve the departments' financial performance
• Is fully accountable for the execution of the operating plan of the hotel and the consistent implementation of brand or regional initiatives
• Reviews financial reports and statements to determine how the hotel / departments are performing against budget
• Creates and maintains customer-driven operations, empowering hotel staff to excel in superior customer care
• Coordinates internal training and development programs
• Ensure all hotel policies and procedures are fully implemented in all departments, including safety, emergency guidelines, etc
• Built a top performing management team
• Develop, implement and monitor team member succession planning to ensure future bench strength
• Oversee any salary, disciplinary or staffing/human resources related actions in accordance with company rules and policies
• On property parking options
• Preferably working knowledge of the Lebanese market
• Successful track record of creating positive associate and customer relations
• Grasp, bend, stoop, push or pull heavy loads, and lift and/or carry or otherwise move packages, boxes, and luggage weighing up to 75 lbs
• Develops and implements operating procedures and standards that support employees’ in their effort to deliver Yes I Can! service and teamwork
• Stand, walk and/or sit while continuously performing job functions for an 8 hour shift
• Complimentary Dry Cleaning
• BC Serving it Right
• High-level proficiency in Microsoft Office including Outlook, Excel, and Word
• Dry cleaning benefits
• Direct and support operational needs to ensure compliance with the hotel’s Annual Budget and Strategic Plan
• Ensure the hotel’s mission and culture is communicated to every associate
• Participates in the development of the hotel’s business strategies

Related to Hotel Manager Resume Samples

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