examples of objectives in a business plan

How to Set, Track, and Achieve Business Objectives with 60 Examples

By Kate Eby | April 10, 2023

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Businesses that set objectives make better decisions. Business objectives allow companies to focus their efforts, track progress, and visualize future success. We’ve worked with experts to create the most comprehensive guide to business objectives.

Included in this article, you’ll find the differences between business objectives and business goals , the four main business objectives , and the benefits of setting business objectives . Plus, find 60 examples of business objectives , which you can download in Microsoft Word.

What Is a Business Objective?

A business objective is a specific, measurable outcome that a company works to achieve. Company leaders set business objectives that help the organization meet its long-term goals. Business objectives should be recorded so that teams can easily access them. 

Business objectives cover many different factors of a company’s success, such as financial health, operations, productivity, and growth. 

One easy way to make sure that you are setting the right business objectives is to follow the SMART goal framework . SMART objectives are specific, measurable, achievable, relevant, and time-bound. 

To learn about setting project objectives using the SMART framework, see this comprehensive guide to writing SMART project objectives .

Business Objectives vs. Business Goal

A business goal is a broad, long-term outcome that a company works toward. Goals usually inform which strategies that department leaders will implement. A business objective , however, is a specific, short-term outcome or action that helps the company achieve long-term goals.

Although the terms are often used interchangeably, goals and objectives are not the same . In general, goals are broad in scope and describe an outcome, while objectives are narrow in scope and describe a specific action or step. 

While these differences are important to understand, many of the common frameworks for successful goal-setting — such as SMART, objectives and key results ( OKRs ), and management by objectives (MBO) — can be useful when writing business objectives. 

When deciding on objectives for a team or department, keep in mind the overarching goals of a business. Each objective should move the company closer to its long-term goals.

Project Goals and Objectives Template

Download the Project Goals and Objectives Template for Excel | Microsoft Word | Adobe PDF

Use this free, printable template to learn how to break down project goals into individual objectives using the SMART framework. Write the primary goal at the top of the worksheet, then follow the SMART process to create one or more specific objectives that will help you achieve that goal. 

For resources to help with setting and tracking goals at your company, see this all-inclusive list of goal tracking and setting templates .

What Are the Four Main Business Objectives?

The four main business objectives are economic, social, human, and organic. Each can help a business ensure their prolonged health and growth. For example, human objectives refer to employees’ well-being, while economic objectives refer to the company’s financial health. 

These are the four main business objectives:

• Example: Reduce spending on paid advertisements by 20 percent.
• Example: Reduce average customer wait times from eight minutes to four minutes. 
• Example: Hire two new chemical engineers by the end of Q2.
• Example: Improve the efficiency of a specific software product by 15 percent.

Types of Business Objectives

There are many types of business objectives beyond the main four. These range from regulation objectives to environmental objectives to municipal objectives. For example, a global objective might be to distribute a product to a new country. 

In addition to economic, social, human, and organic objectives, here are some other types of business objectives companies might set: 

• Regulatory: These objectives relate to compliance requirements, such as meeting quality standards or conducting internal audits.
• National: These objectives relate to a company’s place in and how they contribute to the country they operate in, such as promoting social justice causes and creating employment opportunities. 
• Global: These objectives relate to a company’s place in and its contribution to many countries, such as improving living standards and responding to global demands for products and services. 
• Environmental: These objectives relate to a company’s environmental impact, such as reducing chemical waste or making eco-friendly investments. 
• Healthcare: These objectives relate to the health and well-being of a population, whether within or outside an organization. These objectives might be improving healthcare benefit options for employees or refining a drug so that it has fewer side effects.

The Importance of Having Business Objectives

Teams need business objectives to stay focused on the company’s long-term goals. Business objectives help individual employees understand how their roles contribute to the larger mission of the organization. Setting business objectives facilitates effective planning. 

Here are some benefits to setting business objectives:

• Develops Leadership: Company leaders are more effective when they have a clear vision and can delegate tasks to make it a reality. Setting objectives is a great way to improve one’s leadership skills.
• Increases Motivation: People tend to be more invested in work when they have clear, attainable objectives to achieve. Plus, each completed objective provides a morale boost to keep teams happy and productive. 
• Encourages Innovation and Productivity: With increased motivation and workplace satisfaction come more innovations. Set attainable but challenging objectives, and watch teams come up with creative solutions to get things done.
• Improves Strategy: Setting objectives that align with overarching company goals means that everyone across the company can stay aligned on strategic implementation. 
• Enhances Customer Satisfaction: Overall customer satisfaction is more likely to increase over time when measurable quality improvements are in place. 
• Improves Prioritization: When they are being able to see all of the current objectives, team members can more easily prioritize their work, which in turn makes their workloads feel more manageable. 
• Improves Financial Health: Setting economic objectives in particular can help companies stay on top of their financial goals.

60 Examples of Business Objectives

Company leaders can use business objectives to improve every facet of an organization, from customer satisfaction to market share to employee well-being. Here are 60 examples of business objectives that can help a company achieve its goals. 

Economic Business Objectives

• Increase profit margins by 5 percent by the end of the Q4. 
• Recover 50 percent of total outstanding debts from each quarter the following quarter for the next year. 
• “Increase revenue by 10 percent each year for the next five years,” suggests Tyler. 
• Offer three new holiday sales events in the coming year. 
• Move 30 percent of surplus stock by the end of Q2.
• “Reduce costs by 10 percent each year for the next five years,” suggests Tyler.
• Reduce monthly interest payments by 1.5 percent by consolidating debt. 
• Introduce a new credit payment option to expand the potential customer base. 
• Apply for six government grants by the end of the year. 
•  Hire an accountant to track expenses and file the company’s taxes. 
•  Secure a $100,000 loan to start a business.
•  Pitch your business ideas to a venture capital firm. 
• Improve your business credit score from 75 to 85 in two years. 
• Invest in solar panels for your company headquarters to reduce building energy costs by 75 percent. 
• Establish a monthly practice to analyze your cash flow statement.

Social Business Objectives

• Decrease customer average customer wait times by 20 percent in two months.
• Improve the average customer service satisfaction rating from 3.2/5 to 3.8/5 in six months through targeting trainings. 
• Hire a contract UX designer to redesign the company website interface in four months. 
• Decrease customer churn by 15 percent in one year. 
• “Triple the customer base within two years,” suggests Tyler.
• Offer 20 percent more customer discounts and specials over the course of two years. 
• Increase market share by 5 percent in three years. 
• Increase monthly sales quotas for sales associates by 10 percent. 
• Develop a sales incentive program to reward top-performing sales associates with vacations, bonuses, and other prizes. 
• Donate $10,000 to local causes, such as public school funds or local charities. 
• Partner with a charitable organization to host a company-wide 5K.
• Increase your marketing budget by 15 percent.
• Hire a new marketing director by the end of Q3.
• Donate 40 percent of surplus stock to a relevant charity. 
• Increase engagement across all social media platforms by 10 percent with a multiplatform ad campaign.

Human Business Objectives

• Hire three new employees by the end of Q1.
• Hire a contractor to train your IT team on new software. 
• Rewrite and distribute your company values statement. 
• Conduct a quarterly, company-wide productivity training over the next two years. 
• Establish a diversity, equity, and inclusion (DEI) committee. 
• Design and implement a mentorship program for diverse employees. 
• Create an incentive program that grants additional vacation days for all employees when company-wide productivity goals are met. 
• Offer a free monthly happy hour to improve the employee experience. 
• Select change leaders across multiple teams to provide support for a corporate reorg.
• Start three employee resource groups (ERGs) within the next six months. 
• Diversify websites and career fairs where the hiring team recruits applicants to encourage a more diverse pool of candidates for new jobs. 
• Invest in an office redesign that improves the office atmosphere and provides more in-office resources, such as free coffee and snacks, to on-site employees. 
• Upgrade employee laptops to improve productivity and employee satisfaction. 
• Conduct a yearly, comprehensive employee experience survey to identify areas of improvement. 
• Throw office parties to celebrate change milestones. 

Organic Business Objectives

• Increase the top line by 15 percent every year for the next five years.
• Achieve 20 percent net profit from 10 product enhancements in the next two years.
• Decrease raw materials costs by 10 percent by the end of the year.
• Reduce downtime by 25 percent by the end of the year.
• Within two years, attain a rate of 25 percent new revenue from products released within the last year.
• Improve customer acquisition ration by 10 percent every quarter for the next two years. 
• Reduce total inventory levels by 20 percent over four months.
• Interact with at least 20 Instagram users every month for one year.
• Have a new product launch covered by at least three reputable industry publications within two months of the launch date.
• Grow both the top line and the bottom line by 60 percent every year for three years. 
• Reduce product defects by 15 percent every year for four years.
• Increase on-time delivery dates for top customers by 25 percent over the span of three quarters.
• Conduct yearly workplace safety reviews.
• Decrease average customer wait times for responses to social media queries from 45 minutes to 15 minutes by the end of Q4.
• Improve your company website to be on the first page of search results within six months.

Download 60 Example Business Objectives for

Microsoft Word | Adobe PDF

Track the Progress of Business Objectives with Smartsheet

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The Smartsheet platform makes it easy to plan, capture, manage, and report on work from anywhere, helping your team be more effective and get more done. Report on key metrics and get real-time visibility into work as it happens with roll-up reports, dashboards, and automated workflows built to keep your team connected and informed. 

When teams have clarity into the work getting done, there’s no telling how much more they can accomplish in the same amount of time.  Try Smartsheet for free, today.

Discover why over 90% of Fortune 100 companies trust Smartsheet to get work done.

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Goals and Objectives for Business Plan with Examples

Published Nov.05, 2023

Updated Apr.23, 2024

By: Jakub Babkins

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Table of Content

Every business needs a clear vision of what it wants to achieve and how it plans to get there. A business plan is a document that outlines the goals and objectives of a business, as well as the strategies and actions to achieve them. A well-written business plan from business plan specialists can help a business attract investors, secure funding, and guide its growth.

Understanding Business Objectives

Business objectives are S pecific, M easurable, A chievable, R elevant, and T ime-bound (SMART) statements that describe what a business wants to accomplish in a given period. They are derived from the overall vision and mission of the business, and they support its strategic direction.

Business plan objectives can be categorized into different types, depending on their purpose and scope. Some common types of business objectives are:

• Financial objectives
• Operational objectives
• Marketing objectives
• Social objectives

For example, a sample of business goals and objectives for a business plan for a bakery could be:

• To increase its annual revenue by 20% in the next year.
• To reduce its production costs by 10% in the next six months.
• To launch a new product line of gluten-free cakes in the next quarter.
• To improve its customer satisfaction rating by 15% in the next month.

The Significance of Business Objectives

Business objectives are important for several reasons. They help to:

• Clarify and direct the company and stakeholders
• Align the company’s efforts and resources to a common goal
• Motivate and inspire employees to perform better
• Measure and evaluate the company’s progress and performance
• Communicate the company’s value and advantage to customers and the market

For example, by setting a revenue objective, a bakery can focus on increasing its sales and marketing efforts, monitor its sales data and customer feedback, motivate its staff to deliver quality products and service, communicate its unique selling points and benefits to its customers, and adjust its pricing and product mix according to market demand.

Advantages of Outlining Business Objectives

Outlining business objectives is a crucial step in creating a business plan. It serves as a roadmap for the company’s growth and development. Outlining business objectives has several advantages, such as:

• Clarifies the company’s vision, direction, scope, and boundaries
• Break down the company’s goals into smaller tasks and milestones
• Assigns roles and responsibilities and delegates tasks
• Establishes standards and criteria for success and performance
• Anticipates risks and challenges and devises contingency plans

For example, by outlining its business objective for increasing the average revenue per customer in its business plan, a bakery can:

• Attract investors with its viable business plan for investors
• Secure funding from banks or others with its realistic financial plan
• Partner with businesses or organizations that complement or enhance its products or services
• Choose the best marketing, pricing, product, staff, location, etc. for its target market and customers

Setting Goals and Objectives for a Business Plan

Setting goals and objectives for a business plan is not a one-time task. It requires careful planning, research, analysis, and evaluation. To set effective goals and objectives for a business plan, one should follow some best practices, such as:

OPTION 1: Use the SMART framework. A SMART goal or objective is clear, quantifiable, realistic, aligned with the company’s mission and vision, and has a deadline. SMART stands for:

• Specific – The goal or objective should be clear, concise, and well-defined.
• Measurable – The goal or objective should be quantifiable or verifiable.
• Achievable – The goal or objective should be realistic and attainable.
• Relevant – The goal or objective should be aligned with the company’s vision, mission, and values.
• Time-bound – The goal or objective should have a deadline or timeframe.

For example, using the SMART criteria, a bakery can refine its business objective for increasing the average revenue per customer as follows:

• Specific – Increase revenue with new products and services from $5 to $5.50.
• Measurable – Track customer revenue monthly with sales reports.
• Achievable – Research the market, develop new products and services, and train staff to upsell and cross-sell.
• Relevant – Improve customer satisfaction and loyalty, profitability and cash flow, and market competitiveness.
• Time-bound – Achieve this objective in six months, from January 1st to June 30th.

OPTION 2: Use the OKR framework. OKR stands for O bjectives and K ey R esults. An OKR is a goal-setting technique that links the company’s objectives with measurable outcomes. An objective is a qualitative statement of what the company wants to achieve. A key result is a quantitative metric that shows how the objective will be achieved.

OPTION 3: Use the SWOT analysis. SWOT stands for S trengths, W eaknesses, O pportunities, and T hreats. A SWOT analysis is a strategic tool that helps the company assess the internal and external factors that affect its goals and objectives.

• Strengths – Internal factors that give the company an advantage over others. 
• Weaknesses – Internal factors that limit the company’s performance or growth. 
• Opportunities – External factors that allow the company to improve or expand. 
• Threats – External factors that pose a risk or challenge to the company.

For example, using these frameworks, a bakery might set the following goals and objectives for its SBA business plan :

Objective – To launch a new product line of gluten-free cakes in the next quarter.

Key Results:

• Research gluten-free cake market demand and preferences by month-end.
• Create and test 10 gluten-free cake recipes by next month-end.
• Make and sell 100 gluten-free cakes weekly online or in-store by quarter-end.

SWOT Analysis:

• Expertise and experience in baking and cake decorating.
• Loyal and satisfied customer base.
• Strong online presence and reputation.

Weaknesses:

• Limited production capacity and equipment.
• High production costs and low-profit margins.
• Lack of knowledge and skills in gluten-free baking.

Opportunities:

• Growing demand and awareness for gluten-free products.
• Competitive advantage and differentiation in the market.
• Potential partnerships and collaborations with health-conscious customers and organizations.
• Increasing competition from other bakeries and gluten-free brands.
• Changing customer tastes and preferences.
• Regulatory and legal issues related to gluten-free labeling and certification.

Examples of Business Goals and Objectives

To illustrate how to write business goals and objectives for a business plan, let’s use a hypothetical example of a bakery business called Sweet Treats. Sweet Treats is a small bakery specializing in custom-made cakes, cupcakes, cookies, and other baked goods for various occasions.

Here are some examples of possible startup business goals and objectives for Sweet Treats:

Earning and Preserving Profitability

Profitability is the ability of a company to generate more revenue than expenses. It indicates the financial health and performance of the company. Profitability is essential for a business to sustain its operations, grow its market share, and reward its stakeholders.

Some possible objectives for earning and preserving profitability for Sweet Treats are:

• To increase the gross profit margin by 5% in the next quarter by reducing the cost of goods sold
• To achieve a net income of $100,000 in the current fiscal year by increasing sales and reducing overhead costs

Ensuring Consistent Cash Flow

Cash flow is the amount of money that flows in and out of a company. A company needs to have enough cash to cover its operating expenses, pay its debts, invest in its growth, and reward its shareholders.

Some possible objectives for ensuring consistent cash flow for Sweet Treats are:

• Increase monthly operating cash inflow by 15% by the end of the year by improving the efficiency and productivity of the business processes
• Increase the cash flow from investing activities by selling or disposing of non-performing or obsolete assets

Creating and Maintaining Efficiency

Efficiency is the ratio of output to input. It measures how well a company uses its resources to produce its products or services. Efficiency can help a business improve its quality, productivity, customer satisfaction, and profitability.

Some possible objectives for creating and maintaining efficiency for Sweet Treats are:

• To reduce the production time by 10% in the next month by implementing lean manufacturing techniques
• To increase the customer service response rate by 20% in the next week by using chatbots or automated systems

Winning and Keeping Clients

Clients are the people or organizations that buy or use the products or services of a company. They are the source of revenue and growth for a company. Therefore, winning and keeping clients is vital to generating steady revenue, increasing customer loyalty, and enhancing word-of-mouth marketing.

Some possible objectives for winning and keeping clients for Sweet Treats are:

• To acquire 100 new clients in the next quarter by launching a referral program or a promotional campaign
• To retain 90% of existing clients in the current year by offering loyalty rewards or satisfaction guarantees

Building a Recognizable Brand

A brand is the name, logo, design, or other features distinguishing a company from its competitors. It represents the identity, reputation, and value proposition of a company. Building a recognizable brand is crucial for attracting and retaining clients and creating a loyal fan base.

Some possible objectives for building a recognizable brand for Sweet Treats are:

• To increase brand awareness by 50% in the next six months by creating and distributing engaging content on social media platforms
• To improve brand image by 30% in the next year by participating in social causes or sponsoring events that align with the company’s values

Expanding and Nurturing an Audience with Marketing

An audience is a group of people interested in or following a company’s products or services. They can be potential or existing clients, fans, influencers, or partners. Expanding and nurturing an audience with marketing is essential for increasing a company’s visibility, reach, and engagement.

Some possible objectives for expanding and nurturing an audience with marketing for Sweet Treats are:

• To grow the email list by 1,000 subscribers in the next month by offering a free ebook or a webinar
• To nurture leads by sending them relevant and valuable information through email newsletters or blog posts

Strategizing for Expansion

Expansion is the process of increasing a company’s size, scope, or scale. It can involve entering new markets, launching new products or services, opening new locations, or forming new alliances. Strategizing for expansion is important for diversifying revenue streams, reaching new audiences, and gaining competitive advantages.

Some possible objectives for strategizing for expansion for Sweet Treats are:

• To launch a new product or service line by developing and testing prototypes
• To open a new branch or franchise by securing funding and hiring staff

Template for Business Objectives

A template for writing business objectives is a format or structure that can be used as a guide or reference for creating your objectives. A template for writing business objectives can help you to ensure that your objectives are SMART, clear, concise, and consistent.

To use this template, fill in the blanks with your information. Here is an example of how you can use this template:

Example of Business Objectives

Our business is a _____________ (type of business) that provides _____________ (products or services) to _____________ (target market). Our vision is to _____________ (vision statement) and our mission is to _____________ (mission statement).

Our long-term business goals and objectives for the next _____________ (time period) are:

S pecific: We want to _____________ (specific goal) by _____________ (specific action).

M easurable: We will measure our progress by _____________ (quantifiable indicator).

A chievable: We have _____________ (resources, capabilities, constraints) that will enable us to achieve this goal.

R elevant: This goal supports our vision and mission by _____________ (benefit or impact).

T ime-bound: We will complete this goal by _____________ (deadline).

Repeat this process for each goal and objective for your business plan.

How to Monitor Your Business Objectives?

After setting goals and objectives for your business plan, you should check them regularly to see if you are achieving them. Monitoring your business objectives can help you to:

• Track your progress and performance
• Identify and overcome any challenges
• Adjust your actions and strategies as needed

Some of the tools and methods that you can use to monitor your business objectives are:

• Dashboards – Show key data and metrics for your objectives with tools like Google Data Studio, Databox, or DashThis.
• Reports – Get detailed information and analysis for your objectives with tools like Google Analytics, Google Search Console, or SEMrush.
• Feedback – Learn from your customers and their needs and expectations with tools like SurveyMonkey, Typeform, or Google Forms.

Strategies for Realizing Business Objectives

To achieve your business objectives, you need more than setting and monitoring them. You need strategies and actions that support them. Strategies are the general methods to reach your objectives. Actions are the specific steps to implement your strategies.

Different objectives require different strategies and actions. Some common types are:

• Marketing strategies
• Operational strategies
• Financial strategies
• Human resource strategies
• Growth strategies

To implement effective strategies and actions, consider these factors:

• Alignment – They should match your vision, mission, values, goals, and objectives
• Feasibility – They should be possible with your capabilities, resources, and constraints
• Suitability – They should fit the context and needs of your business

How OGSCapital Can Help You Achieve Your Business Objectives?

We at OGSCapital can help you with your business plan and related documents. We have over 15 years of experience writing high-quality business plans for various industries and regions. We have a team of business plan experts who can assist you with market research, financial analysis, strategy formulation, and presentation design. We can customize your business plan to suit your needs and objectives, whether you need funding, launching, expanding, or entering a new market. We can also help you with pitch decks, executive summaries, feasibility studies, and grant proposals. Contact us today for a free quote and start working on your business plan.

Frequently Asked Questions

What are the goals and objectives in business.

Goals and objectives in a business plan are the desired outcomes that a company works toward. To describe company goals and objectives for a business plan, start with your mission statement and then identify your strategic and operational objectives. To write company objectives, you must brainstorm, organize, prioritize, assign, track, and review them using the SMART framework and KPIs.

What are the examples of goals and objectives in a business plan?

Examples of goals and objectives in a business plan are: Goal: To increase revenue by 10% each year for the next five years. Objective: To launch a new product line and create a marketing campaign to reach new customers.

What are the 4 main objectives of a business?

The 4 main objectives of a business are economic, social, human, and organic. Economic objectives deal with financial performance, social objectives deal with social responsibility, human objectives deal with employee welfare, and organic objectives deal with business growth and development.

What are goals and objectives examples?

Setting goals and objectives for a business plan describes what a business or a team wants to achieve and how they will do it. For example: Goal: To provide excellent customer service. Objective: To increase customer satisfaction scores by 20% by the end of the quarter. 

At OGSCapital, our business planning services offer expert guidance and support to create a realistic and actionable plan that aligns with your vision and mission. Get in touch to discuss further!

OGSCapital’s team has assisted thousands of entrepreneurs with top-rate business plan development, consultancy and analysis. They’ve helped thousands of SME owners secure more than $1.5 billion in funding, and they can do the same for you.

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Business objectives: How to set them (with 5 examples and a template)

As anyone who played rec league sports in the '90s might remember, being on a team for some reason required you to sell knockoff candy bars to raise funds. Every season, my biggest customer was always me. Some kids went door-to-door, some set up outside local businesses, some sent boxes to their parents' jobs—I just used my allowance to buy a few for myself.

Aside from initiative, what my approach lacked was a plan, a goal, and accountability. A lot to ask of an unmotivated nine-year-old, I know, but 100% required for anyone who runs an actual business.

Business objectives help companies avoid my pitfalls by laying the groundwork for all the above so they can pursue achievable growth.

Table of contents:

What are business objectives?

What you want the company to achieve

How you can measure success

Which players are involved in driving success

The timelines needed to plan, initiate, and implement steps

How, if successful, these actions can be integrated sustainably going forward

Business objectives vs. goals

Here's what that breakdown could have looked like for nine-year-old me selling candy for my little league team: 

Business objective: I will increase my sales output by learning and implementing point-of-sale conversion frameworks. I'll measure success by comparing week-over-week sales growth to median sales across players on my baseball team.

Business goal: I will sell more candy bars than anyone on my team and earn the grand prize: a team party at Pizza Hut.

The benefits of setting business objectives

You might think it's good enough to continue working status quo toward your goals, but as the cliche goes, good enough usually isn't. Establishing and following defined, actionable steps through business objectives can:

Help establish clear roadmaps: You can translate your objectives into time-sensitive sequences to chart your path toward growth.

Set groundwork for culture: Clear objectives should reflect the culture you envision, and, in turn, they should help guide your team to foster it.

Influence talent acquisition: Once you know your objectives, you can use them to find the people with the specific skills and experiences needed to actualize them.

Encourage teamwork: People work together better when they know what they're working toward.

Establish accountability: By measuring progress, you can see where errors and inefficiencies come from.

Drive productivity: The endgame of an objective is to make individual team members and processes more effective.

How to set business objectives

Setting business objectives takes a thoughtful, top-to-bottom approach. At every level of your business—whether you're a massive candy corporation or one kid selling chocolate almond bars door-to-door—there are improvements to make, steps to take, and players with stakes (or in my case, bats) in the game.

1. Establish clear goals

You can't hit a home run without a fence, and you can't reach a goal without setting it. Before you start brainstorming your objectives, you need to know what your objectives will help you work toward.

Increase total revenue by 25% over the next two years

Reduce production costs by 10% by the end of the year

Provide health insurance for employees by next fiscal year

Grow design department to 10+ employees this year

Reach 100k Instagram followers ahead of new product launch

Implement full rebrand before new partnership announcement

Once you have these goals in place, you can establish individual objectives that position your company to reach them.

2. Set a baseline

Like a field manager before a game, you've got to set your baselines. (Very niche pun, I know.) With a definite goal in mind, the only way to know your progress is to know where you're starting from. 

Analyzing your baselines could also help you recalibrate your goals. You may have decided abstractly that you want conversion rates to double in six months, but is that really possible? If your measurables show there's potentially a heavier lift involved than you expected, you can always roll back the goal performance or expand the timeline.

3. Involve players at all levels in the conversation

Too often, the most important people are left out of conversations about goals and objectives. The more levels of complexity and oversight, the more important it is to hear from everyone—yet the more likely it is that some will be excluded.

Let's say you want to reduce overhead by 5% over the next two years for your sporting goods manufacturing outfit. At a high level, your team finds you can reduce production costs by using cheaper materials for baseball gloves. A member of your sales team points out that the reduction in quality, which your brand is famous for, could lead to losses that offset those savings. Meanwhile, a factory representative points out that replacing outdated machines would be expensive initially but would increase efficiency, reduce defects, and cut maintenance costs, breaking even in four years.

By involving various teams at multiple levels, you find it's worth it to extend timelines from two to four years. Your overhead reduction may be lower than 5% by year two but should be much higher than that by year four based on these changes.

The takeaway from this pretty crude example is that it's helpful to make sure every team that touches anything related to your objective gets consulted. They should give valuable, practical input thanks to their boots- (or cleats-) on-the-ground experience.

4. Define measurable outcomes

An objective should be exactly that. Using KPIs (key performance indicators) to apply a level of objectivity to your action steps allows you to measure their progress and success over time and either adapt as you go along or stay the course.

How do you know if your specific objectives are leading to increased web traffic, or if that's just natural (or even incidental) growth? How do you know if your recruiting efforts lead to better candidates, or whether your employees are actually more satisfied? Here are a few examples of measurable outcomes to show proof:

Percentage change (15% overall increase in revenue)

Goal number (10,000 subscribers)

Success range (five to 10 new clients)

Clear change (new company name)

Executable action (weekly newsletter launch)

5. Outline a roadmap with a schedule

You've got your organizational goals defined, logged your baselines, sourced objectives from across your company, and know your metrics for defining success. Now it's time to set an actionable plan you can execute.

Your objectives roadmap should include all involved team members and departments and clear timelines for reaching milestones. Within your objectives, set action items with deadlines to stay on track, along with corresponding progress markers. For the objective of "increase lead conversion efficiency by 10%," that could look like:

May 15: Begin time logging 

June 1: Register team members for productivity seminar

June 15: Integrate Trello for managing processes

June 15: Audit time log

August 1: Audit time log—goal efficiency increase of 5%

6. Integrate successful changes

You've successfully achieved your objectives—great! But as Yogi Berra famously said, "It ain't over till it's over," and it ain't over yet. 

Don't let this win be a one-off accomplishment. Berra also said "You can observe a lot by just watching," and applying what you observed from this process will help you continue growing your company. Take what worked, and integrate it into your business processes for sustainable improvement. Then create new objectives, so you can continue the cycle.

Examples of business objectives and goals

Business objectives aren't collated plans or complicated flowcharts—they're short, impactful statements that are easy to memorize and communicate. There are four basic components every business objective should have: 

A growth-oriented intention (improve efficiency)

One or more actions (implement monthly training sessions)

A measurement for success (20% increase)

A timeline to reach success (by end of year)

Our SaaS product's implementation team will grow to five during the next fiscal year. This will require us to submit a budget proposal by the end of the quarter and look into restructured growth tracks, new job posting templates, and revised role descriptions by the start of next fiscal year.

We will increase customer satisfaction for our mobile app product demonstrably by the end of the year by integrating a new AI chatbot feature. To measure the change in customer satisfaction, we will monitor ratings in the app store, specifically looking for decreases in rates of negative reviews by 5%-10%  as well as increases in overall positive reviews by 5%-10%.

Each of our water filtration systems will achieve NSF certification ahead of the launch of our rebranding campaign. Our product team will establish a checklist of changes necessary for meeting certification requirements and communicate timelines to the marketing team.

HR will implement bi-annual performance reviews starting next year. Review timelines will be built into scheduling software, and HR will automate email reminders to managers to communicate to their teams.

Business objective template

Business objectives can be as simple as one action or as complex as a multi-year roadmap—but they should be able to fall into a clear, actionable framework.

Tips for achieving business objectives

Calling your shot to the left centerfield wall and hitting a ball over that wall are two different things—the same goes for setting an objective and actualizing it.

Start with clear, attainable goals: Objectives should position your business to reach broader growth goals, so start by establishing those.

Align decisions with objectives: Once you set objectives, they should inform other decisions. Decision-makers should think about how changes they make along the way affect their objectives' timelines and execution.

Listen to team members at all levels: Those most affected by organizational changes can be the ones with the least say in the matter. Great ideas and insights can come from any level—even if they're only tangentially related to an outcome.

What makes business objectives so useful is that they can help you build a plan with defined steps to reach obtainable growth goals. As (one more time) Yogi Berra also once said, "You've got to be very careful if you don't know where you are going, because you might not get there." 

As you outline your objectives, here are some guides that can help you find KPIs and improvement opportunities:

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Bryce Emley

Currently based in Albuquerque, NM, Bryce Emley holds an MFA in Creative Writing from NC State and nearly a decade of writing and editing experience. His work has been published in magazines including The Atlantic, Boston Review, Salon, and Modern Farmer and has received a regional Emmy and awards from venues including Narrative, Wesleyan University, the Edward F. Albee Foundation, and the Pablo Neruda Prize. When he isn’t writing content, poetry, or creative nonfiction, he enjoys traveling, baking, playing music, reliving his barista days in his own kitchen, camping, and being bad at carpentry.

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6 examples of objectives for a small business plan

Table of Contents

1) Becoming and staying profitable

2) maintaining cash flow , 3) establishing and sustaining productivity , 4) attracting and retaining customers , 5) developing a memorable brand and marketing strategy, 6) planning for growth , track your business objectives and more with countingup.

Your new company’s business plan is a crucial part of your success, as it helps you set up your business and secure the necessary funding. A major part of this plan is your objectives or the outcomes you aim to reach. If you’re unsure where to start, this list of business objective examples can help.

In this guide, you’ll learn:

• Becoming and staying profitable 
• Maintaining cash flow 
• Establishing and sustaining productivity 
• Attracting and retaining customers 
• Developing a memorable brand 
• Reaching and growing an audience through marketing 
• Planning for growth

One of the key objectives you may consider is establishing and maintaining profitability . In short, you’ll aim to earn more than you spend and pay off your startup costs. To do this, you’ll need to consider your business’s starting budget and how you’ll stick to it. 

To create an objective around profitability, you’ll need to calculate how much you spend to start your business and how much you’ll have to spend regularly to run it. Knowing these numbers will help you determine the earnings you’ll need to become profitable. From there, you can factor in the pricing of your products or services and create sales goals . 

For example, say you spend £2,000 on startup costs and expect to spend about £200 monthly to cover business expenses. To earn a profit, you’ll first need to earn back that £2,000 then make more than £200 monthly. 

Once you know what you’ll need to earn to become profitable, you can create a realistic timeline to achieve it. If demand and sales forecasts suggest you could earn about £700 monthly, you may create a timeline of 5 months to become profitable. 

We have created a free profit margin calculator tool which can help you work out your profit margins.

Maintaining cash flow is another financial objective you could include in your business plan. While profitability means you’ll make more money than you spend, cash flow is the cash running in and out of your business over a given time. This flow is crucial to your company’s success because you need available cash to cover business expenses . 

When you complete services, clients may not pay out an invoice right away, meaning you won’t see the cash until they do. If you make enough sales but have low cash flow, you’ll struggle to run your business. So, create an achievable and measurable plan for how you’ll maintain the cash flow you need. 

For example, if you spend £500 monthly, you’ll need to ensure you have at least that much available cash. On top of that, anticipate and save for unexpected or emergency expenses, such as broken equipment. To maintain your cash flow, you may want to prioritise cash payments, introduce a realistic deadline for invoices, or create a system to turn your profit to cash. 

Aside from financial objectives, another example of objectives for a business plan is sustaining productivity . When you run a business, it can be overwhelming and challenging to stay on top of all the tasks you have to get done. But, if you aim to remain productive and create a clear plan as to how, you can better manage your to-do list. 

For example, you may find project management tools that can help you track what you need to do and how to organise your priorities. You may also plan to outsource some aspects of your business eventually, such as investing in an accountant. 

Other than planning how you’ll get things done, you may want to create an objective for developing and retaining a customer base. Here, you may outline your efforts to find leads and recruit customers. So, establish goals for how many customers you want to find in your business’s first month, quarter, or year. Your market research can help you understand demand and create realistic sales goals. 

If you start a business that customers regularly need, like hairdressing, you may also want to create a strategy for how you’ll retain customers you earn. For example, you could introduce a loyalty program or prioritise customer service to build strong relationships. 

Another example of objectives for a business plan is to develop a memorable brand and overall marketing strategy . Your brand is how you present your business to the public, including its unique tone and design. So, here you might research how to make a brand memorable and consider what colour scheme and style will best reach your target audience. 

To measure your brand’s progress, you could hold focus groups on understanding what people think of your overall look. Then, surveys can help you grasp the reach of your reputation over time.

Aside from tracking the success of your brand strategy, you may want to consider your business’s marketing approach. For example, you might invest in paid advertising and use social media. You can measure the progress of this over time by using tools like Google Analytics to track your following and reach. 

Finally, creating an objective for your company’s growth will help you understand and plan for where you want to go. For example, you may want to expand your services or open a second location for a shop. Whatever ideas you have for the future of your business, try to create a clear, measurable way of getting there, including a timeline. You may also want to include steps towards this goal and savings goals for growth. 

To achieve and track your business plan objectives, you’ll need to organise your finances well. But, financial management can be stressful and time-consuming when you’re self-employed. That’s why thousands of business owners use the Countingup app to make their financial admin easier. 

Countingup is the business account with built-in accounting software that allows you to manage all your financial data in one place. With the cash flow insights feature, you can confidently keep on top of your finances wherever you are. Plus, the app lets you track and manage what you spend on your business with automatic expense categorisation. This way, you can stick to your budget and plan to accomplish your objectives.

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56 Strategic Objectives Examples to Inspire Your Company's Strategy

Ted Jackson

Ted is a Founder and Managing Partner of ClearPoint Strategy and leads the sales and marketing teams.

Boost your company's strategic alignment with these 56 examples of strategic objectives ready to implement.

Table of Contents

Strategic objectives are statements that indicate what is critical or important in your organizational strategy . In other words, they’re goals you’re trying to achieve in a certain period of time—typically 3-5 years. Your objectives link out to your measures and initiatives.  Objectives are a key part of your Balanced Scorecard -- along with measures and initiatives.

This list of strategic objective examples should help you think through the various types of objectives that may work best in your organization. You’ll find all 56 of them categorized below by perspective and/or theme. Before we dive into the examples, let’s talk about how to choose the right ones for your organization. Once you have your list of objectives, you may want to consider choosing a software tool to help you track your progress.

ClearPoint Strategy offers a powerful platform designed to help you create, manage, and track your strategic objectives effectively, ensuring that your entire organization is aligned and focused. Our software offers intuitive tools that simplify the creation and management of strategic objectives, helping you monitor progress and ensure that your initiatives are on track.

Download your FREE 56 key Strategic Objective library for organizational success

Choosing the right strategic objectives.

Here’s some practical advice based on years of experience: Don’t put 56 objectives in your scorecard—that’s too many. You need to pick and choose. We recommend no more than 15 objectives maximum—you can read more about creating them here. But how do you know which objectives are right for your organization? It depends on your industry and your strategy.

Use this list of objectives to brainstorm what’s most important for your industry and your specific strategy, then build a set of objectives that best represent your organization.

Strategic Goals Based On Your Industry

What business are you in? If you’re operating in a fast-growing industry like IT, technical services, or construction, you should choose objectives that match your growth goals and include movement in a positive direction.

For example, those might include launching a new product or increasing gross revenue within the next year. If you’re in a slow-growing industry, like sugar manufacturing or coal-power production, choose company objectives that focus on protecting your assets and managing expenses, such as reducing administrative costs by a certain percentage.

Strategic Objectives For Municipalities

It’s not uncommon to hear that municipalities or agencies don’t really have a strategy, but that’s a myth. If you look more closely at individual cities, you’ll see that some are growing quickly...and some are not. Cities with strong growth have chosen strategic objectives based on their specific socioeconomic situation. Yes—virtually all municipalities have goals based on balancing the budget and improving safety.

But the most successful cities refine those high-level objectives. Does the city-planning portion of the budget need more focus than public utilities? Is street crime or retail crime more of a safety issue? Choosing objectives that function as answers to questions like these is the most strategic (and successful) approach for cities.

It’s also important to note that a municipality’s strategy must be specific to its economy and population, and it must be diverse. Goals cannot all be focused on a single source of revenue, such as tourism or manufacturing. For example, cities along the Gulf Coast have realized that when an oil spill occurs, a reliance on tourism is detrimental. They need a more resilient economy to build a healthy community.

In short, municipal objectives should be diverse enough to withstand economic and environmental shifts.

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Strategic objectives for healthcare.

The healthcare industry is constantly changing. However, it’s crucial for healthcare organizations to continue to deliver effective, reliable care even as certain outside factors—medical practices, technology, and government regulations—evolve.

So, although healthcare organizations can’t always predict (or control) the future, strategic planning is the best way for them to set a course for excellence while taking into account possible changes that may occur in the years ahead.

Economic trends, government policies, and technological advancements can help provide context for healthcare objectives, but each organization needs to consider what it would like to accomplish strategically. You obviously want great health outcomes, but where do finances fit in? And what about your staff, skills, and technology?

For example, you may have an objective to optimize the use of real-time data to improve patient care but also have additional goals to develop a comprehensive employee wellness program or build trust in the community by improving your communications. Safety, quality, patient satisfaction, people, and finance are all areas of significance to consider.

Strategic Goals Based On Your Strategy

What’s your strategy within your industry? Two similar businesses in the same industry can have two very different strategies. Your strategy will determine the objectives you set as much as your industry. (Here are 6 expert tips on strategic planning to consider as you're going through the process.)

To further explain, here’s a business objectives example based on strategy. Think of two financial services companies: Goldman Sachs and E*TRADE. Both handle customer finances and investments, but (generally speaking) Goldman Sachs prioritizes high-touch, personal relationships, while E*TRADE values high-tech, self-service relationships. As a result, the two organizations undoubtedly have distinct objectives.

From a marketing perspective, Goldman Sachs might focus on referrals and connections, and E*TRADE on social media and customer service automation. Or from an HR perspective, Goldman Sachs could set objectives based on retention and client relationships, and E*TRADE on technical skills and product development.

Your business could have the same mission and purpose as another, but if it takes a different approach to achieve that purpose, you should have a unique set of strategic objectives.

56 Strategic Objective Examples

While you can certainly use these for inspiration, we don’t recommend simply duplicating them for your strategy without putting in some thought. Use this list of objectives to brainstorm what’s most important for your industry and your specific strategy. Then, build a set of objectives that best represents your organization.

Note: Because the below objectives reflect different strategies, we’ve provided a few ideas on how you can customize these examples in each definition.

Financial Objectives

Financial objectives are typically written as financial goals. When selecting and creating your financial objectives, consider what you’re trying to accomplish financially within the time span of your strategic plan. Examples of strategic goals for this perspective include:

• Grow shareholder value : The top goal of your organization may be to increase the value of your organization for your shareholders, stakeholders, or owners. Value can be defined in many ways, so this would need to be clearly defined.
• Grow earnings per share : This objective implies your organization is trying to increase its earnings or profits. For publicly traded companies, a common way to look at this is through “earnings per share.” This can be measured quarterly and/or annually.
• Increase revenue : Revenue represents growth in your organization, so increasing revenue is a sign of company health. You can make this more specific by defining revenue from a key area in your organization.
• Manage cost : On the other side of revenue is the costs or expenses in your business. As you grow (or shrink) you need to carefully manage cost—so this may be an important objective for you.
• Maintain appropriate financial leverage : Many organizations use debt—another word for financial leverage—as a key financial tool. There may be an optimal amount of debt you’d like to stay within.
• Ensure favorable bond ratings : For some organizations, bond ratings are a sign of healthy finances. This is a regularly occurring objective for a public sector scorecard.
• Balance the budget : A balanced budget reflects the discipline of good planning, budgeting, and management. It is also one that is typically seen in the public sector—or within divisions or departments of other organizations.
• Ensure financial sustainability : If your organization is in growth mode or has an uncertain economic environment, you need to be sure you remain financially stable. Sometimes this means seeking outside sources of revenue or managing costs that are appropriate to your operations.
• Maintain profitability : This is a solid top-level objective that shows balance between revenue and expenses. If your organization is investing in order to grow, you may look to an objective like this to govern how much you are able to invest.
• Diversify and grow revenue streams : Some organizations receive revenue from multiple sources or products and services. They set an objective to grow revenue in different areas to ensure that the organization is stable and not subject to risk associated with only one revenue stream.

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Customer objectives.

When looking at examples of a business’s customer objectives, you’ll see they are typically written like customer goals. Sometimes they are written in the form of a phrase or a statement that a customer would say when talking about your product or service.

• Best value for the cost : This means that your customers know they are not purchasing the most expensive product or service—or even the highest quality—but that they are getting the best deal . This may mean your customers are paying less than average and getting an average or above-average product.
• Broad product offering : This objective works if your strategy is to be able to offer the customer the best product in its class, regardless of price. In the hotel industry, for example, this could reflect the strategy of the Four Seasons or Ritz Carlton.
• Reliable products/services : If your organization takes pride in the reliability of your product or service, this objective—which reflects that you are targeting customers that also value this reliability—may be right for you. This could indicate the on-time reliability of an airline or the dependable reliability of a printer that generates high-quality output.
• Cross-sell more products : Some organizations—like banks or office product companies—focus on selling more products to the same customers. This strategy acknowledges that you already have the customer but can make money by selling them more.
• Increase share of market : This customer strategy focuses on selling to more customers, thus increasing the market share. For example, if your organization is a landscape company, you are likely trying to reach more households—or if your organization is a hospital, you likely want more of the local population to use your services.
• Increase share of wallet : This customer strategy focuses on gaining more purchases from the same customers. If you sell fertilizer, for example, you want each customer to purchase a larger percentage of their fertilizer spend with your organization rather than with your competitors.
• Partner with customers to provide solutions : This strategy reflects customer intimacy. As part of this strategy, you may deliver service-oriented solutions or have customers participate in research and development with your organization. Partnering comes at a cost but tends to foster more customer loyalty across your organization.
• Best service : This strategy indicates you want your customers to consider your organization easy to deal with. Customers may choose to work with you even if you have a product similar to your competitors—simply because your service is better.
• Understands my needs : This objective also reflects a customer intimacy strategy. The customer feels like you understand their needs, so they choose your organization's products and services because they are targeted for their specific problem or situation.

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Internal process objectives.

The internal perspective is typically focused on processes that your organization must excel at. According to Michael Treacy and Fred Wiersema— who have written extensively on the topic —these examples of business strategy processes can be divided into three areas: innovation, customer intimacy, and operational excellence.

All of the objectives from the list below help measure innovation in a general sense. However, there are countless ways to innovate; your objectives should reflect your specific approach. Maybe you’re trying to hit a performance target with your product or improve the quality of a particular product or service, for example. Express your desired innovation goal in whatever way is best for you.

• Most innovative products/services : This objective is for organizations that pride themselves on constant and cutting-edge innovation. You would first need to define what you mean by “innovation” and how you’re innovating in each particular area.
• Differentiate the product : Your organization might use this objective if you are in an environment where the customer cannot tell the difference between your organization and another organization’s product. You are asking your organization to either develop new services around the product or new differentiating features of the product or service.
• Invest a certain amount in innovation : Sometimes organizations use an objective like this to drive investment in research and development or other innovative activities. This objective may be used in a strategy when you are signaling a shift in investments in the innovation category.
• Grow percentage of sales from new products : Similar to investing in innovation, this objective focuses on the outcome your organization is hoping to achieve. It forces you to constantly innovate, even on your most successful products.
• Improve or focus research and development (R&D) : This objective focuses on specific innovation. If you are an organization with multiple product lines, you might want to focus your innovation on one product line over another; calling out the specific direction can be quite helpful in your objective.
• Acquire new customers from innovative offerings : This objective focuses on the reason you put focus on innovation. For example, you may be innovating in order to enter a new market or attract customers you might not be able to reach with your current offerings.

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Customer service.

Creating customer service objectives is a way to ensure your organization continuously maintains focus on this crucial area. In addition to the objectives listed above, consider which aspects of customer service are most relevant to your organization. You may want to improve your customer chat functionality, or, if you sell a software product, improve your customer onboarding process. The smoother your internal processes, the happier your customers.

• Great customer service : Defining what great customer service means in your organization is a way to set the standard and communicate internally. For example, hone in on whether you want to provide one-touch resolution or proactive support, or whether you’re focused on phone support or on-site support.
• Improve customer service : When your organization has a problem with good customer service, you may want an objective to focus on improvement therein. The problem your company has is likely in a specific area, so this objective should be focused on that particular call center or the reactive support that you provide.
• Invest in customer management : This objective is typically used when your strategy is to focus more on your customer management processes than you have in the past.
• Partner with customers to design solutions : Some organizations focus on forming close partnerships with their clients. If your business is an architectural firm or a custom software developer company, this could be a good objective to ensure you are working with your customers to design critical solutions.
• Improve customer satisfaction : If customer satisfaction is critical in your company, this may be a good objective to hone in on. Because it’s generic, the definition for your organization needs to be more focused around particular areas of satisfaction you place focus on.
• Improve customer retention : If your organization wants to focus on retaining current customers, this objective may work for you. You’d likely want to set measures and projects around certain activities to help retain customers.
• Develop and use a customer database : This is a specific objective focused on implementing a large project like a customer relationship management (CRM) system, that could take years to implement.

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Operational excellence.

Sometimes, objectives for operational excellence can be too vague, referring to “excellent” or “world-class” processes or “high-performing” teams. All of the above goals are specific and tied to various aspects of performance. And while you might be tempted to skip over operational excellence goals altogether, it’s important to invest time and resources in this area! Efficiency and cost-effectiveness are key to staying competitive, and achieving these objectives can have a positive impact on your company’s growth.

• Reduce cost by a certain amount annually : This objective focuses on reducing costs—typically costs within a product or service that is an offering (to make that particular product or service more effective). It could also focus on reducing overhead costs across your organization.
• Reduce waste by a certain amount : If your organization uses a lot of raw materials, a typical objective is to reduce waste from that process. This usually results in significant cost savings.
• Invest in Total Quality Management : Total Quality Management (TQM) reflects a process around quality improvement, which can mean doing things more efficiently or effectively. This objective is used in organizations that have implemented (or are implementing) TQM.
• Reduce error rates : This objective applies for organizations that have many repeatable processes. Sometimes this results in Six Sigma projects, and other times the result is just a focus on defining processes so that staff can adhere to these processes.
• Improve and maintain workplace safety : If your organization uses heavy equipment, chemicals, mechanical parts, or machinery, focusing on workplace safety is a good objective. Improving it can reduce costs and improve job satisfaction.
• Reduce energy usage per unit of production : If your organization uses a significant amount of energy, making a goal to reduce this can be an effective and important strategy.
• Capitalize on physical facilities : In retail organizations, this could mean focusing on an appropriate storefront location. Or it could mean finding underutilized assets and either using them or selling/leasing them to others for use.
• Streamline core business processes : Many complex organizations have very long, drawn-out processes that have developed over many years. If your organization is looking at these processes, this could be a key objective for you.
• Increase reliability of operations : If your organization has poor reliability, having an objective like this will encourage management to look at investments and changes in processes that could increase this reliability.

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Regulatory (optional).

If your organization is part of an industry where regulations apply, creating regulatory-related objectives not only helps you stay in compliance but can also help you grow. (Finding a better way to stay informed about new regulations could be an objective itself!) Goals in this area could apply to anything from increasing accountability to implementing risk management plans to streamlining compliance processes.

• Ensure compliance : In a regulated environment, there may be a lot of rules that you need to follow, even if they don’t seem strategic. They are often called “strategic objectives” to ensure no one cuts corners.
• Increase recycling : This is a self-explanatory objective, but can sometimes apply to all aspects of waste. Depending on the organization, there are compliance rules around making this happen.
• Improve reporting and transparency : Organizations just entering a regulatory environment or that are trying to change their business model to meet contract needs may find that they need to improve or change the way they report in order to do better cost accounting or just be more clear about their actions.
• Increase community outreach : For some organizations, it is important to be seen as part of the community. This is especially true for organizations that are either selling a necessity in the community or are creating any kind of negative externality (like pollution).
• Optimize control framework : If you’re a regulated organization in an incentive environment, you may need to make sure you have the proper controls in place to avoid one-off or systematic cheating.

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Learning & growth (l&g) objectives.

Learning and growth objectives focus on skills, culture, and organizational capacity. They support the employees responsible for carrying out your strategy, which makes this category of objectives extremely valuable. To make the most of these goals, first, take time to evaluate the specific capabilities required to deliver exceptional performance in your organization. Doing so will help you formulate more specific goals that will give your team the capabilities it needs to support your company’s growth—and improve employee satisfaction at the same time.

• Improve technical and analytical skills : With the increasing advance of computers and technical innovations affecting all industries, this is a common objective for some organizations. Specific technical skills—or a more specific definition—may be included in the objective name.
• Improve a certain skill : This is seen in a goal if an organization is either affected by a new competitive environment or is trying to address a new market. The particular skill would be specific to the organization. This is also seen in organizations with an aging workforce without a clear means to replace highly technical skills.
• Create a performance-focused culture : This objective can be used if your organization is trying to change its culture to one that focuses more on performance management or incentives. This objective shows up a lot in government and nonprofit organizations.
• Improve productivity with cross-functional teams : Large companies see synergies from working together but want to encourage staff to help with this. For example, a bank with multiple products or a multinational company with multiple lines of business may use this objective.
• Invest in tools to make staff more productive : If your organization has the right staff, but the staff does not have the right tools for the job, this may be a critical objective.
• Improve employee retention : This objective is common in learning and growth and may focus on skills, culture, pay, and the overall work environment.
• Attract and retain the best people : This is a good “beginner objective” if your organization is just starting to use the Balanced Scorecard. Ultimately, you’ll need a good plan regarding who you need to hire, how many hires you need, and what the biggest challenges with regard to retention are. You can then become more specific in this objective by addressing those challenges.
• Build high-performing teams : If teamwork is critical in your organization, consider this objective. It can be hard to measure, so you should think about whether you are encouraging teams or mandating teamwork .
• Maintain alignment across the organization : Some companies demand an extensive amount of alignment across the organization, which can be seen through having common objectives or common incentive programs where alignment is important.
• Develop leadership abilities and potential of the team : Many organizations realize that they are good at hiring people but not developing them into good leaders. If this is something your company wants to change, this objective is important.

If you have questions about which of these strategic objective examples may work for you, drop us a line. We’re happy to help.

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Frequently asked questions, what are strategic objectives.

Strategic objectives are specific, measurable goals that an organization sets to achieve its long-term vision and mission. They guide the direction of the organization and provide a clear roadmap for achieving desired outcomes, aligning resources and efforts toward common goals.

How do you write strategic objectives?

To write strategic objectives:

• Define the Vision and Mission: Ensure your objectives align with the organization's overall vision and mission.
• Use the SMART Criteria: Make objectives Specific, Measurable, Achievable, Relevant, and Time-bound.
• Involve Stakeholders: Engage key stakeholders in the process to ensure alignment and commitment.
• Prioritize Goals: Identify and prioritize the most critical objectives that will drive the organization forward.
• Draft Clear Statements: Write concise and clear statements that specify what is to be achieved and by when.

What are some examples of strategic objectives?

Examples of strategic objectives include:

• Increase Market Share: Achieve a 15% market share in the next two years by expanding into new regions.
• Enhance Customer Satisfaction: Improve customer satisfaction scores by 20% over the next 12 months through improved service delivery.
• Boost Revenue: Increase annual revenue by 25% within the next three years through new product launches and market expansion.
• Improve Operational Efficiency: Reduce operational costs by 10% within the next 18 months by streamlining processes.
• Develop Talent: Implement a comprehensive training program to increase employee skills and retention rates by 15% over the next year.

What are the benefits of using strategic objectives?

The benefits of using strategic objectives include:

• Clear Direction: Provides a clear and focused direction for the organization’s efforts.
• Alignment: Ensures all departments and employees are working toward the same goals.
• Resource Allocation: Helps in the effective allocation of resources to priority areas.
• Performance Measurement: Allows for tracking progress and measuring success against defined targets.
• Motivation and Engagement: Enhances employee motivation and engagement by providing clear goals to strive for.

How can strategic objectives be used to improve business performance?

Strategic objectives can improve business performance by:

• Guiding Decision-Making: Providing a framework for making informed and consistent decisions.
• Fostering Innovation: Encouraging innovative approaches to achieve objectives and stay competitive.
• Enhancing Accountability: Holding individuals and teams accountable for achieving specific goals.
• Driving Continuous Improvement: Promoting ongoing evaluation and refinement of strategies and processes.
• Aligning Efforts: Ensuring that all organizational efforts are aligned with long-term goals, leading to cohesive and efficient operations.

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How to Write a Business Plan in 9 Steps (+ Template and Examples)

Every successful business has one thing in common, a good and well-executed business plan. A business plan is more than a document, it is a complete guide that outlines the goals your business wants to achieve, including its financial goals . It helps you analyze results, make strategic decisions, show your business operations and growth.

If you want to start a business or already have one and need to pitch it to investors for funding, writing a good business plan improves your chances of attracting financiers. As a startup, if you want to secure loans from financial institutions, part of the requirements involve submitting your business plan.

Writing a business plan does not have to be a complicated or time-consuming process. In this article, you will learn the step-by-step process for writing a successful business plan.

You will also learn what you need a business plan for, tips and strategies for writing a convincing business plan, business plan examples and templates that will save you tons of time, and the alternatives to the traditional business plan.

Let’s get started.

What Do You Need A Business Plan For?

Businesses create business plans for different purposes such as to secure funds, monitor business growth, measure your marketing strategies, and measure your business success.

1. Secure Funds

One of the primary reasons for writing a business plan is to secure funds, either from financial institutions/agencies or investors.

For you to effectively acquire funds, your business plan must contain the key elements of your business plan . For example, your business plan should include your growth plans, goals you want to achieve, and milestones you have recorded.

A business plan can also attract new business partners that are willing to contribute financially and intellectually. If you are writing a business plan to a bank, your project must show your traction , that is, the proof that you can pay back any loan borrowed.

Also, if you are writing to an investor, your plan must contain evidence that you can effectively utilize the funds you want them to invest in your business. Here, you are using your business plan to persuade a group or an individual that your business is a source of a good investment.

2. Monitor Business Growth

A business plan can help you track cash flows in your business. It steers your business to greater heights. A business plan capable of tracking business growth should contain:

• The business goals
• Methods to achieve the goals
• Time-frame for attaining those goals

A good business plan should guide you through every step in achieving your goals. It can also track the allocation of assets to every aspect of the business. You can tell when you are spending more than you should on a project.

You can compare a business plan to a written GPS. It helps you manage your business and hints at the right time to expand your business.

3. Measure Business Success

A business plan can help you measure your business success rate. Some small-scale businesses are thriving better than more prominent companies because of their track record of success.

Right from the onset of your business operation, set goals and work towards them. Write a plan to guide you through your procedures. Use your plan to measure how much you have achieved and how much is left to attain.

You can also weigh your success by monitoring the position of your brand relative to competitors. On the other hand, a business plan can also show you why you have not achieved a goal. It can tell if you have elapsed the time frame you set to attain a goal.

4. Document Your Marketing Strategies

You can use a business plan to document your marketing plans. Every business should have an effective marketing plan.

Competition mandates every business owner to go the extraordinary mile to remain relevant in the market. Your business plan should contain your marketing strategies that work. You can measure the success rate of your marketing plans.

In your business plan, your marketing strategy must answer the questions:

• How do you want to reach your target audience?
• How do you plan to retain your customers?
• What is/are your pricing plans?
• What is your budget for marketing?

How to Write a Business Plan Step-by-Step

1. create your executive summary.

The executive summary is a snapshot of your business or a high-level overview of your business purposes and plans . Although the executive summary is the first section in your business plan, most people write it last. The length of the executive summary is not more than two pages.

Generally, there are nine sections in a business plan, the executive summary should condense essential ideas from the other eight sections.

A good executive summary should do the following:

• A Snapshot of Growth Potential. Briefly inform the reader about your company and why it will be successful)
• Contain your Mission Statement which explains what the main objective or focus of your business is.
• Product Description and Differentiation. Brief description of your products or services and why it is different from other solutions in the market.
• The Team. Basic information about your company’s leadership team and employees
• Business Concept. A solid description of what your business does.
• Target Market. The customers you plan to sell to.
• Marketing Strategy. Your plans on reaching and selling to your customers
• Current Financial State. Brief information about what revenue your business currently generates.
• Projected Financial State. Brief information about what you foresee your business revenue to be in the future.

The executive summary is the make-or-break section of your business plan. If your summary cannot in less than two pages cannot clearly describe how your business will solve a particular problem of your target audience and make a profit, your business plan is set on a faulty foundation.

Avoid using the executive summary to hype your business, instead, focus on helping the reader understand the what and how of your plan.

View the executive summary as an opportunity to introduce your vision for your company. You know your executive summary is powerful when it can answer these key questions:

• Who is your target audience?
• What sector or industry are you in?
• What are your products and services?
• What is the future of your industry?
• Is your company scaleable?
• Who are the owners and leaders of your company? What are their backgrounds and experience levels?
• What is the motivation for starting your company?
• What are the next steps?

Writing the executive summary last although it is the most important section of your business plan is an excellent idea. The reason why is because it is a high-level overview of your business plan. It is the section that determines whether potential investors and lenders will read further or not.

The executive summary can be a stand-alone document that covers everything in your business plan. It is not uncommon for investors to request only the executive summary when evaluating your business. If the information in the executive summary impresses them, they will ask for the complete business plan.

If you are writing your business plan for your planning purposes, you do not need to write the executive summary.

2. Add Your Company Overview

The company overview or description is the next section in your business plan after the executive summary. It describes what your business does.

Adding your company overview can be tricky especially when your business is still in the planning stages. Existing businesses can easily summarize their current operations but may encounter difficulties trying to explain what they plan to become.

Your company overview should contain the following:

• What products and services you will provide
• Geographical markets and locations your company have a presence
• What you need to run your business
• Who your target audience or customers are
• Who will service your customers
• Your company’s purpose, mission, and vision
• Information about your company’s founders
• Who the founders are
• Notable achievements of your company so far

When creating a company overview, you have to focus on three basics: identifying your industry, identifying your customer, and explaining the problem you solve.

If you are stuck when creating your company overview, try to answer some of these questions that pertain to you.

• Who are you targeting? (The answer is not everyone)
• What pain point does your product or service solve for your customers that they will be willing to spend money on resolving?
• How does your product or service overcome that pain point?
• Where is the location of your business?
• What products, equipment, and services do you need to run your business?
• How is your company’s product or service different from your competition in the eyes of your customers?
• How many employees do you need and what skills do you require them to have?

After answering some or all of these questions, you will get more than enough information you need to write your company overview or description section. When writing this section, describe what your company does for your customers.

The company description or overview section contains three elements: mission statement, history, and objectives.

• Mission Statement

The mission statement refers to the reason why your business or company is existing. It goes beyond what you do or sell, it is about the ‘why’. A good mission statement should be emotional and inspirational.

Your mission statement should follow the KISS rule (Keep It Simple, Stupid). For example, Shopify’s mission statement is “Make commerce better for everyone.”

When describing your company’s history, make it simple and avoid the temptation of tying it to a defensive narrative. Write it in the manner you would a profile. Your company’s history should include the following information:

• Founding Date
• Major Milestones
• Location(s)
• Flagship Products or Services
• Number of Employees
• Executive Leadership Roles

When you fill in this information, you use it to write one or two paragraphs about your company’s history.

Business Objectives

Your business objective must be SMART (specific, measurable, achievable, realistic, and time-bound.) Failure to clearly identify your business objectives does not inspire confidence and makes it hard for your team members to work towards a common purpose.

3. Perform Market and Competitive Analyses to Proof a Big Enough Business Opportunity

The third step in writing a business plan is the market and competitive analysis section. Every business, no matter the size, needs to perform comprehensive market and competitive analyses before it enters into a market.

Performing market and competitive analyses are critical for the success of your business. It helps you avoid entering the right market with the wrong product, or vice versa. Anyone reading your business plans, especially financiers and financial institutions will want to see proof that there is a big enough business opportunity you are targeting.

This section is where you describe the market and industry you want to operate in and show the big opportunities in the market that your business can leverage to make a profit. If you noticed any unique trends when doing your research, show them in this section.

Market analysis alone is not enough, you have to add competitive analysis to strengthen this section. There are already businesses in the industry or market, how do you plan to take a share of the market from them?

You have to clearly illustrate the competitive landscape in your business plan. Are there areas your competitors are doing well? Are there areas where they are not doing so well? Show it.

Make it clear in this section why you are moving into the industry and what weaknesses are present there that you plan to explain. How are your competitors going to react to your market entry? How do you plan to get customers? Do you plan on taking your competitors' competitors, tap into other sources for customers, or both?

Illustrate the competitive landscape as well. What are your competitors doing well and not so well?

Answering these questions and thoughts will aid your market and competitive analysis of the opportunities in your space. Depending on how sophisticated your industry is, or the expectations of your financiers, you may need to carry out a more comprehensive market and competitive analysis to prove that big business opportunity.

Instead of looking at the market and competitive analyses as one entity, separating them will make the research even more comprehensive.

Market Analysis

Market analysis, boarding speaking, refers to research a business carried out on its industry, market, and competitors. It helps businesses gain a good understanding of their target market and the outlook of their industry. Before starting a company, it is vital to carry out market research to find out if the market is viable.

The market analysis section is a key part of the business plan. It is the section where you identify who your best clients or customers are. You cannot omit this section, without it your business plan is incomplete.

A good market analysis will tell your readers how you fit into the existing market and what makes you stand out. This section requires in-depth research, it will probably be the most time-consuming part of the business plan to write.

• Market Research

To create a compelling market analysis that will win over investors and financial institutions, you have to carry out thorough market research . Your market research should be targeted at your primary target market for your products or services. Here is what you want to find out about your target market.

• Your target market’s needs or pain points
• The existing solutions for their pain points
• Geographic Location
• Demographics

The purpose of carrying out a marketing analysis is to get all the information you need to show that you have a solid and thorough understanding of your target audience.

Only after you have fully understood the people you plan to sell your products or services to, can you evaluate correctly if your target market will be interested in your products or services.

You can easily convince interested parties to invest in your business if you can show them you thoroughly understand the market and show them that there is a market for your products or services.

How to Quantify Your Target Market

One of the goals of your marketing research is to understand who your ideal customers are and their purchasing power. To quantify your target market, you have to determine the following:

• Your Potential Customers: They are the people you plan to target. For example, if you sell accounting software for small businesses , then anyone who runs an enterprise or large business is unlikely to be your customers. Also, individuals who do not have a business will most likely not be interested in your product.
• Total Households: If you are selling household products such as heating and air conditioning systems, determining the number of total households is more important than finding out the total population in the area you want to sell to. The logic is simple, people buy the product but it is the household that uses it.
• Median Income: You need to know the median income of your target market. If you target a market that cannot afford to buy your products and services, your business will not last long.
• Income by Demographics: If your potential customers belong to a certain age group or gender, determining income levels by demographics is necessary. For example, if you sell men's clothes, your target audience is men.

What Does a Good Market Analysis Entail?

Your business does not exist on its own, it can only flourish within an industry and alongside competitors. Market analysis takes into consideration your industry, target market, and competitors. Understanding these three entities will drastically improve your company’s chances of success.

You can view your market analysis as an examination of the market you want to break into and an education on the emerging trends and themes in that market. Good market analyses include the following:

• Industry Description. You find out about the history of your industry, the current and future market size, and who the largest players/companies are in your industry.
• Overview of Target Market. You research your target market and its characteristics. Who are you targeting? Note, it cannot be everyone, it has to be a specific group. You also have to find out all information possible about your customers that can help you understand how and why they make buying decisions.
• Size of Target Market: You need to know the size of your target market, how frequently they buy, and the expected quantity they buy so you do not risk overproducing and having lots of bad inventory. Researching the size of your target market will help you determine if it is big enough for sustained business or not.
• Growth Potential: Before picking a target market, you want to be sure there are lots of potential for future growth. You want to avoid going for an industry that is declining slowly or rapidly with almost zero growth potential.
• Market Share Potential: Does your business stand a good chance of taking a good share of the market?
• Market Pricing and Promotional Strategies: Your market analysis should give you an idea of the price point you can expect to charge for your products and services. Researching your target market will also give you ideas of pricing strategies you can implement to break into the market or to enjoy maximum profits.
• Potential Barriers to Entry: One of the biggest benefits of conducting market analysis is that it shows you every potential barrier to entry your business will likely encounter. It is a good idea to discuss potential barriers to entry such as changing technology. It informs readers of your business plan that you understand the market.
• Research on Competitors: You need to know the strengths and weaknesses of your competitors and how you can exploit them for the benefit of your business. Find patterns and trends among your competitors that make them successful, discover what works and what doesn’t, and see what you can do better.

The market analysis section is not just for talking about your target market, industry, and competitors. You also have to explain how your company can fill the hole you have identified in the market.

Here are some questions you can answer that can help you position your product or service in a positive light to your readers.

• Is your product or service of superior quality?
• What additional features do you offer that your competitors do not offer?
• Are you targeting a ‘new’ market?

Basically, your market analysis should include an analysis of what already exists in the market and an explanation of how your company fits into the market.

Competitive Analysis

In the competitive analysis section, y ou have to understand who your direct and indirect competitions are, and how successful they are in the marketplace. It is the section where you assess the strengths and weaknesses of your competitors, the advantage(s) they possess in the market and show the unique features or qualities that make you different from your competitors.

Many businesses do market analysis and competitive analysis together. However, to fully understand what the competitive analysis entails, it is essential to separate it from the market analysis.

Competitive analysis for your business can also include analysis on how to overcome barriers to entry in your target market.

The primary goal of conducting a competitive analysis is to distinguish your business from your competitors. A strong competitive analysis is essential if you want to convince potential funding sources to invest in your business. You have to show potential investors and lenders that your business has what it takes to compete in the marketplace successfully.

Competitive analysis will s how you what the strengths of your competition are and what they are doing to maintain that advantage.

When doing your competitive research, you first have to identify your competitor and then get all the information you can about them. The idea of spending time to identify your competitor and learn everything about them may seem daunting but it is well worth it.

Find answers to the following questions after you have identified who your competitors are.

• What are your successful competitors doing?
• Why is what they are doing working?
• Can your business do it better?
• What are the weaknesses of your successful competitors?
• What are they not doing well?
• Can your business turn its weaknesses into strengths?
• How good is your competitors’ customer service?
• Where do your competitors invest in advertising?
• What sales and pricing strategies are they using?
• What marketing strategies are they using?
• What kind of press coverage do they get?
• What are their customers saying about your competitors (both the positive and negative)?

If your competitors have a website, it is a good idea to visit their websites for more competitors’ research. Check their “About Us” page for more information.

If you are presenting your business plan to investors, you need to clearly distinguish yourself from your competitors. Investors can easily tell when you have not properly researched your competitors.

Take time to think about what unique qualities or features set you apart from your competitors. If you do not have any direct competition offering your product to the market, it does not mean you leave out the competitor analysis section blank. Instead research on other companies that are providing a similar product, or whose product is solving the problem your product solves.

The next step is to create a table listing the top competitors you want to include in your business plan. Ensure you list your business as the last and on the right. What you just created is known as the competitor analysis table.

Direct vs Indirect Competition

You cannot know if your product or service will be a fit for your target market if you have not understood your business and the competitive landscape.

There is no market you want to target where you will not encounter competition, even if your product is innovative. Including competitive analysis in your business plan is essential.

If you are entering an established market, you need to explain how you plan to differentiate your products from the available options in the market. Also, include a list of few companies that you view as your direct competitors The competition you face in an established market is your direct competition.

In situations where you are entering a market with no direct competition, it does not mean there is no competition there. Consider your indirect competition that offers substitutes for the products or services you offer.

For example, if you sell an innovative SaaS product, let us say a project management software , a company offering time management software is your indirect competition.

There is an easy way to find out who your indirect competitors are in the absence of no direct competitors. You simply have to research how your potential customers are solving the problems that your product or service seeks to solve. That is your direct competition.

Factors that Differentiate Your Business from the Competition

There are three main factors that any business can use to differentiate itself from its competition. They are cost leadership, product differentiation, and market segmentation.

1. Cost Leadership

A strategy you can impose to maximize your profits and gain an edge over your competitors. It involves offering lower prices than what the majority of your competitors are offering.

A common practice among businesses looking to enter into a market where there are dominant players is to use free trials or pricing to attract as many customers as possible to their offer.

2. Product Differentiation

Your product or service should have a unique selling proposition (USP) that your competitors do not have or do not stress in their marketing.

Part of the marketing strategy should involve making your products unique and different from your competitors. It does not have to be different from your competitors, it can be the addition to a feature or benefit that your competitors do not currently have.

3. Market Segmentation

As a new business seeking to break into an industry, you will gain more success from focusing on a specific niche or target market, and not the whole industry.

If your competitors are focused on a general need or target market, you can differentiate yourself from them by having a small and hyper-targeted audience. For example, if your competitors are selling men’s clothes in their online stores , you can sell hoodies for men.

4. Define Your Business and Management Structure

The next step in your business plan is your business and management structure. It is the section where you describe the legal structure of your business and the team running it.

Your business is only as good as the management team that runs it, while the management team can only strive when there is a proper business and management structure in place.

If your company is a sole proprietor or a limited liability company (LLC), a general or limited partnership, or a C or an S corporation, state it clearly in this section.

Use an organizational chart to show the management structure in your business. Clearly show who is in charge of what area in your company. It is where you show how each key manager or team leader’s unique experience can contribute immensely to the success of your company. You can also opt to add the resumes and CVs of the key players in your company.

The business and management structure section should show who the owner is, and other owners of the businesses (if the business has other owners). For businesses or companies with multiple owners, include the percent ownership of the various owners and clearly show the extent of each others’ involvement in the company.

Investors want to know who is behind the company and the team running it to determine if it has the right management to achieve its set goals.

Management Team

The management team section is where you show that you have the right team in place to successfully execute the business operations and ideas. Take time to create the management structure for your business. Think about all the important roles and responsibilities that you need managers for to grow your business.

Include brief bios of each key team member and ensure you highlight only the relevant information that is needed. If your team members have background industry experience or have held top positions for other companies and achieved success while filling that role, highlight it in this section.

A common mistake that many startups make is assigning C-level titles such as (CMO and CEO) to everyone on their team. It is unrealistic for a small business to have those titles. While it may look good on paper for the ego of your team members, it can prevent investors from investing in your business.

Instead of building an unrealistic management structure that does not fit your business reality, it is best to allow business titles to grow as the business grows. Starting everyone at the top leaves no room for future change or growth, which is bad for productivity.

Your management team does not have to be complete before you start writing your business plan. You can have a complete business plan even when there are managerial positions that are empty and need filling.

If you have management gaps in your team, simply show the gaps and indicate you are searching for the right candidates for the role(s). Investors do not expect you to have a full management team when you are just starting your business.

Key Questions to Answer When Structuring Your Management Team

• Who are the key leaders?
• What experiences, skills, and educational backgrounds do you expect your key leaders to have?
• Do your key leaders have industry experience?
• What positions will they fill and what duties will they perform in those positions?
• What level of authority do the key leaders have and what are their responsibilities?
• What is the salary for the various management positions that will attract the ideal candidates?

Additional Tips for Writing the Management Structure Section

1. Avoid Adding ‘Ghost’ Names to Your Management Team

There is always that temptation to include a ‘ghost’ name to your management team to attract and influence investors to invest in your business. Although the presence of these celebrity management team members may attract the attention of investors, it can cause your business to lose any credibility if you get found out.

Seasoned investors will investigate further the members of your management team before committing fully to your business If they find out that the celebrity name used does not play any actual role in your business, they will not invest and may write you off as dishonest.

2. Focus on Credentials But Pay Extra Attention to the Roles

Investors want to know the experience that your key team members have to determine if they can successfully reach the company’s growth and financial goals.

While it is an excellent boost for your key management team to have the right credentials, you also want to pay extra attention to the roles they will play in your company.

Organizational Chart

Adding an organizational chart in this section of your business plan is not necessary, you can do it in your business plan’s appendix.

If you are exploring funding options, it is not uncommon to get asked for your organizational chart. The function of an organizational chart goes beyond raising money, you can also use it as a useful planning tool for your business.

An organizational chart can help you identify how best to structure your management team for maximum productivity and point you towards key roles you need to fill in the future.

You can use the organizational chart to show your company’s internal management structure such as the roles and responsibilities of your management team, and relationships that exist between them.

5. Describe Your Product and Service Offering

In your business plan, you have to describe what you sell or the service you plan to offer. It is the next step after defining your business and management structure. The products and services section is where you sell the benefits of your business.

Here you have to explain how your product or service will benefit your customers and describe your product lifecycle. It is also the section where you write down your plans for intellectual property like patent filings and copyrighting.

The research and development that you are undertaking for your product or service need to be explained in detail in this section. However, do not get too technical, sell the general idea and its benefits.

If you have any diagrams or intricate designs of your product or service, do not include them in the products and services section. Instead, leave them for the addendum page. Also, if you are leaving out diagrams or designs for the addendum, ensure you add this phrase “For more detail, visit the addendum Page #.”

Your product and service section in your business plan should include the following:

• A detailed explanation that clearly shows how your product or service works.
• The pricing model for your product or service.
• Your business’ sales and distribution strategy.
• The ideal customers that want your product or service.
• The benefits of your products and services.
• Reason(s) why your product or service is a better alternative to what your competitors are currently offering in the market.
• Plans for filling the orders you receive
• If you have current or pending patents, copyrights, and trademarks for your product or service, you can also discuss them in this section.

What to Focus On When Describing the Benefits, Lifecycle, and Production Process of Your Products or Services

In the products and services section, you have to distill the benefits, lifecycle, and production process of your products and services.

When describing the benefits of your products or services, here are some key factors to focus on.

• Unique features
• Translating the unique features into benefits
• The emotional, psychological, and practical payoffs to attract customers
• Intellectual property rights or any patents

When describing the product life cycle of your products or services, here are some key factors to focus on.

• Upsells, cross-sells, and down-sells
• Time between purchases
• Plans for research and development.

When describing the production process for your products or services, you need to think about the following:

• The creation of new or existing products and services.
• The sources for the raw materials or components you need for production.
• Assembling the products
• Maintaining quality control
• Supply-chain logistics (receiving the raw materials and delivering the finished products)
• The day-to-day management of the production processes, bookkeeping, and inventory.

Tips for Writing the Products or Services Section of Your Business Plan

1. Avoid Technical Descriptions and Industry Buzzwords

The products and services section of your business plan should clearly describe the products and services that your company provides. However, it is not a section to include technical jargons that anyone outside your industry will not understand.

A good practice is to remove highly detailed or technical descriptions in favor of simple terms. Industry buzzwords are not necessary, if there are simpler terms you can use, then use them. If you plan to use your business plan to source funds, making the product or service section so technical will do you no favors.

2. Describe How Your Products or Services Differ from Your Competitors

When potential investors look at your business plan, they want to know how the products and services you are offering differ from that of your competition. Differentiating your products or services from your competition in a way that makes your solution more attractive is critical.

If you are going the innovative path and there is no market currently for your product or service, you need to describe in this section why the market needs your product or service.

For example, overnight delivery was a niche business that only a few companies were participating in. Federal Express (FedEx) had to show in its business plan that there was a large opportunity for that service and they justified why the market needed that service.

3. Long or Short Products or Services Section

Should your products or services section be short? Does the long products or services section attract more investors?

There are no straightforward answers to these questions. Whether your products or services section should be long or relatively short depends on the nature of your business.

If your business is product-focused, then automatically you need to use more space to describe the details of your products. However, if the product your business sells is a commodity item that relies on competitive pricing or other pricing strategies, you do not have to use up so much space to provide significant details about the product.

Likewise, if you are selling a commodity that is available in numerous outlets, then you do not have to spend time on writing a long products or services section.

The key to the success of your business is most likely the effectiveness of your marketing strategies compared to your competitors. Use more space to address that section.

If you are creating a new product or service that the market does not know about, your products or services section can be lengthy. The reason why is because you need to explain everything about the product or service such as the nature of the product, its use case, and values.

A short products or services section for an innovative product or service will not give the readers enough information to properly evaluate your business.

4. Describe Your Relationships with Vendors or Suppliers

Your business will rely on vendors or suppliers to supply raw materials or the components needed to make your products. In your products and services section, describe your relationships with your vendors and suppliers fully.

Avoid the mistake of relying on only one supplier or vendor. If that supplier or vendor fails to supply or goes out of business, you can easily face supply problems and struggle to meet your demands. Plan to set up multiple vendor or supplier relationships for better business stability.

5. Your Primary Goal Is to Convince Your Readers

The primary goal of your business plan is to convince your readers that your business is viable and to create a guide for your business to follow. It applies to the products and services section.

When drafting this section, think like the reader. See your reader as someone who has no idea about your products and services. You are using the products and services section to provide the needed information to help your reader understand your products and services. As a result, you have to be clear and to the point.

While you want to educate your readers about your products or services, you also do not want to bore them with lots of technical details. Show your products and services and not your fancy choice of words.

Your products and services section should provide the answer to the “what” question for your business. You and your management team may run the business, but it is your products and services that are the lifeblood of the business.

Key Questions to Answer When Writing your Products and Services Section

Answering these questions can help you write your products and services section quickly and in a way that will appeal to your readers.

• Are your products existing on the market or are they still in the development stage?
• What is your timeline for adding new products and services to the market?
• What are the positives that make your products and services different from your competitors?
• Do your products and services have any competitive advantage that your competitors’ products and services do not currently have?
• Do your products or services have any competitive disadvantages that you need to overcome to compete with your competitors? If your answer is yes, state how you plan to overcome them,
• How much does it cost to produce your products or services? How much do you plan to sell it for?
• What is the price for your products and services compared to your competitors? Is pricing an issue?
• What are your operating costs and will it be low enough for you to compete with your competitors and still take home a reasonable profit margin?
• What is your plan for acquiring your products? Are you involved in the production of your products or services?
• Are you the manufacturer and produce all the components you need to create your products? Do you assemble your products by using components supplied by other manufacturers? Do you purchase your products directly from suppliers or wholesalers?
• Do you have a steady supply of products that you need to start your business? (If your business is yet to kick-off)
• How do you plan to distribute your products or services to the market?

You can also hint at the marketing or promotion plans you have for your products or services such as how you plan to build awareness or retain customers. The next section is where you can go fully into details about your business’s marketing and sales plan.

6. Show and Explain Your Marketing and Sales Plan

Providing great products and services is wonderful, but it means nothing if you do not have a marketing and sales plan to inform your customers about them. Your marketing and sales plan is critical to the success of your business.

The sales and marketing section is where you show and offer a detailed explanation of your marketing and sales plan and how you plan to execute it. It covers your pricing plan, proposed advertising and promotion activities, activities and partnerships you need to make your business a success, and the benefits of your products and services.

There are several ways you can approach your marketing and sales strategy. Ideally, your marketing and sales strategy has to fit the unique needs of your business.

In this section, you describe how the plans your business has for attracting and retaining customers, and the exact process for making a sale happen. It is essential to thoroughly describe your complete marketing and sales plans because you are still going to reference this section when you are making financial projections for your business.

Outline Your Business’ Unique Selling Proposition (USP)

The sales and marketing section is where you outline your business’s unique selling proposition (USP). When you are developing your unique selling proposition, think about the strongest reasons why people should buy from you over your competition. That reason(s) is most likely a good fit to serve as your unique selling proposition (USP).

Target Market and Target Audience

Plans on how to get your products or services to your target market and how to get your target audience to buy them go into this section. You also highlight the strengths of your business here, particularly what sets them apart from your competition.

Before you start writing your marketing and sales plan, you need to have properly defined your target audience and fleshed out your buyer persona. If you do not first understand the individual you are marketing to, your marketing and sales plan will lack any substance and easily fall.

Creating a Smart Marketing and Sales Plan

Marketing your products and services is an investment that requires you to spend money. Like any other investment, you have to generate a good return on investment (ROI) to justify using that marketing and sales plan. Good marketing and sales plans bring in high sales and profits to your company.

Avoid spending money on unproductive marketing channels. Do your research and find out the best marketing and sales plan that works best for your company.

Your marketing and sales plan can be broken into different parts: your positioning statement, pricing, promotion, packaging, advertising, public relations, content marketing, social media, and strategic alliances.

Your Positioning Statement

Your positioning statement is the first part of your marketing and sales plan. It refers to the way you present your company to your customers.

Are you the premium solution, the low-price solution, or are you the intermediary between the two extremes in the market? What do you offer that your competitors do not that can give you leverage in the market?

Before you start writing your positioning statement, you need to spend some time evaluating the current market conditions. Here are some questions that can help you to evaluate the market

• What are the unique features or benefits that you offer that your competitors lack?
• What are your customers’ primary needs and wants?
• Why should a customer choose you over your competition? How do you plan to differentiate yourself from the competition?
• How does your company’s solution compare with other solutions in the market?

After answering these questions, then you can start writing your positioning statement. Your positioning statement does not have to be in-depth or too long.

All you need to explain with your positioning statement are two focus areas. The first is the position of your company within the competitive landscape. The other focus area is the core value proposition that sets your company apart from other alternatives that your ideal customer might consider.

Here is a simple template you can use to develop a positioning statement.

For [description of target market] who [need of target market], [product or service] [how it meets the need]. Unlike [top competition], it [most essential distinguishing feature].

For example, let’s create the positioning statement for fictional accounting software and QuickBooks alternative , TBooks.

“For small business owners who need accounting services, TBooks is an accounting software that helps small businesses handle their small business bookkeeping basics quickly and easily. Unlike Wave, TBooks gives small businesses access to live sessions with top accountants.”

You can edit this positioning statement sample and fill it with your business details.

After writing your positioning statement, the next step is the pricing of your offerings. The overall positioning strategy you set in your positioning statement will often determine how you price your products or services.

Pricing is a powerful tool that sends a strong message to your customers. Failure to get your pricing strategy right can make or mar your business. If you are targeting a low-income audience, setting a premium price can result in low sales.

You can use pricing to communicate your positioning to your customers. For example, if you are offering a product at a premium price, you are sending a message to your customers that the product belongs to the premium category.

Basic Rules to Follow When Pricing Your Offering

Setting a price for your offering involves more than just putting a price tag on it. Deciding on the right pricing for your offering requires following some basic rules. They include covering your costs, primary and secondary profit center pricing, and matching the market rate.

• Covering Your Costs: The price you set for your products or service should be more than it costs you to produce and deliver them. Every business has the same goal, to make a profit. Depending on the strategy you want to use, there are exceptions to this rule. However, the vast majority of businesses follow this rule.
• Primary and Secondary Profit Center Pricing: When a company sets its price above the cost of production, it is making that product its primary profit center. A company can also decide not to make its initial price its primary profit center by selling below or at even with its production cost. It rather depends on the support product or even maintenance that is associated with the initial purchase to make its profit. The initial price thus became its secondary profit center.
• Matching the Market Rate: A good rule to follow when pricing your products or services is to match your pricing with consumer demand and expectations. If you price your products or services beyond the price your customer perceives as the ideal price range, you may end up with no customers. Pricing your products too low below what your customer perceives as the ideal price range may lead to them undervaluing your offering.

Pricing Strategy

Your pricing strategy influences the price of your offering. There are several pricing strategies available for you to choose from when examining the right pricing strategy for your business. They include cost-plus pricing, market-based pricing, value pricing, and more.

• Cost-plus Pricing: This strategy is one of the simplest and oldest pricing strategies. Here you consider the cost of producing a unit of your product and then add a profit to it to arrive at your market price. It is an effective pricing strategy for manufacturers because it helps them cover their initial costs. Another name for the cost-plus pricing strategy is the markup pricing strategy.
• Market-based Pricing: This pricing strategy analyses the market including competitors’ pricing and then sets a price based on what the market is expecting. With this pricing strategy, you can either set your price at the low-end or high-end of the market.
• Value Pricing: This pricing strategy involves setting a price based on the value you are providing to your customer. When adopting a value-based pricing strategy, you have to set a price that your customers are willing to pay. Service-based businesses such as small business insurance providers , luxury goods sellers, and the fashion industry use this pricing strategy.

After carefully sorting out your positioning statement and pricing, the next item to look at is your promotional strategy. Your promotional strategy explains how you plan on communicating with your customers and prospects.

As a business, you must measure all your costs, including the cost of your promotions. You also want to measure how much sales your promotions bring for your business to determine its usefulness. Promotional strategies or programs that do not lead to profit need to be removed.

There are different types of promotional strategies you can adopt for your business, they include advertising, public relations, and content marketing.

Advertising

Your business plan should include your advertising plan which can be found in the marketing and sales plan section. You need to include an overview of your advertising plans such as the areas you plan to spend money on to advertise your business and offers.

Ensure that you make it clear in this section if your business will be advertising online or using the more traditional offline media, or the combination of both online and offline media. You can also include the advertising medium you want to use to raise awareness about your business and offers.

Some common online advertising mediums you can use include social media ads, landing pages, sales pages, SEO, Pay-Per-Click, emails, Google Ads, and others. Some common traditional and offline advertising mediums include word of mouth, radios, direct mail, televisions, flyers, billboards, posters, and others.

A key component of your advertising strategy is how you plan to measure the effectiveness and success of your advertising campaign. There is no point in sticking with an advertising plan or medium that does not produce results for your business in the long run.

Public Relations

A great way to reach your customers is to get the media to cover your business or product. Publicity, especially good ones, should be a part of your marketing and sales plan. In this section, show your plans for getting prominent reviews of your product from reputable publications and sources.

Your business needs that exposure to grow. If public relations is a crucial part of your promotional strategy, provide details about your public relations plan here.

Content Marketing

Content marketing is a popular promotional strategy used by businesses to inform and attract their customers. It is about teaching and educating your prospects on various topics of interest in your niche, it does not just involve informing them about the benefits and features of the products and services you have,

Businesses publish content usually for free where they provide useful information, tips, and advice so that their target market can be made aware of the importance of their products and services. Content marketing strategies seek to nurture prospects into buyers over time by simply providing value.

Your company can create a blog where it will be publishing content for its target market. You will need to use the best website builder such as Wix and Squarespace and the best web hosting services such as Bluehost, Hostinger, and other Bluehost alternatives to create a functional blog or website.

If content marketing is a crucial part of your promotional strategy (as it should be), detail your plans under promotions.

Including high-quality images of the packaging of your product in your business plan is a lovely idea. You can add the images of the packaging of that product in the marketing and sales plan section. If you are not selling a product, then you do not need to include any worry about the physical packaging of your product.

When organizing the packaging section of your business plan, you can answer the following questions to make maximum use of this section.

• Is your choice of packaging consistent with your positioning strategy?
• What key value proposition does your packaging communicate? (It should reflect the key value proposition of your business)
• How does your packaging compare to that of your competitors?

Social Media

Your 21st-century business needs to have a good social media presence. Not having one is leaving out opportunities for growth and reaching out to your prospect.

You do not have to join the thousands of social media platforms out there. What you need to do is join the ones that your customers are active on and be active there.

Businesses use social media to provide information about their products such as promotions, discounts, the benefits of their products, and content on their blogs.

Social media is also a platform for engaging with your customers and getting feedback about your products or services. Make no mistake, more and more of your prospects are using social media channels to find more information about companies.

You need to consider the social media channels you want to prioritize your business (prioritize the ones your customers are active in) and your branding plans in this section.

Strategic Alliances

If your company plans to work closely with other companies as part of your sales and marketing plan, include it in this section. Prove details about those partnerships in your business plan if you have already established them.

Strategic alliances can be beneficial for all parties involved including your company. Working closely with another company in the form of a partnership can provide access to a different target market segment for your company.

The company you are partnering with may also gain access to your target market or simply offer a new product or service (that of your company) to its customers.

Mutually beneficial partnerships can cover the weaknesses of one company with the strength of another. You should consider strategic alliances with companies that sell complimentary products to yours. For example, if you provide printers, you can partner with a company that produces ink since the customers that buy printers from you will also need inks for printing.

Steps Involved in Creating a Marketing and Sales Plan

1. Focus on Your Target Market

Identify who your customers are, the market you want to target. Then determine the best ways to get your products or services to your potential customers.

2. Evaluate Your Competition

One of the goals of having a marketing plan is to distinguish yourself from your competition. You cannot stand out from them without first knowing them in and out.

You can know your competitors by gathering information about their products, pricing, service, and advertising campaigns.

These questions can help you know your competition.

• What makes your competition successful?
• What are their weaknesses?
• What are customers saying about your competition?

3. Consider Your Brand

Customers' perception of your brand has a strong impact on your sales. Your marketing and sales plan should seek to bolster the image of your brand. Before you start marketing your business, think about the message you want to pass across about your business and your products and services.

4. Focus on Benefits

The majority of your customers do not view your product in terms of features, what they want to know is the benefits and solutions your product offers. Think about the problems your product solves and the benefits it delivers, and use it to create the right sales and marketing message.

Your marketing plan should focus on what you want your customer to get instead of what you provide. Identify those benefits in your marketing and sales plan.

5. Focus on Differentiation

Your marketing and sales plan should look for a unique angle they can take that differentiates your business from the competition, even if the products offered are similar. Some good areas of differentiation you can use are your benefits, pricing, and features.

Key Questions to Answer When Writing Your Marketing and Sales Plan

• What is your company’s budget for sales and marketing campaigns?
• What key metrics will you use to determine if your marketing plans are successful?
• What are your alternatives if your initial marketing efforts do not succeed?
• Who are the sales representatives you need to promote your products or services?
• What are the marketing and sales channels you plan to use? How do you plan to get your products in front of your ideal customers?
• Where will you sell your products?

You may want to include samples of marketing materials you plan to use such as print ads, website descriptions, and social media ads. While it is not compulsory to include these samples, it can help you better communicate your marketing and sales plan and objectives.

The purpose of the marketing and sales section is to answer this question “How will you reach your customers?” If you cannot convincingly provide an answer to this question, you need to rework your marketing and sales section.

7. Clearly Show Your Funding Request

If you are writing your business plan to ask for funding from investors or financial institutions, the funding request section is where you will outline your funding requirements. The funding request section should answer the question ‘How much money will your business need in the near future (3 to 5 years)?’

A good funding request section will clearly outline and explain the amount of funding your business needs over the next five years. You need to know the amount of money your business needs to make an accurate funding request.

Also, when writing your funding request, provide details of how the funds will be used over the period. Specify if you want to use the funds to buy raw materials or machinery, pay salaries, pay for advertisements, and cover specific bills such as rent and electricity.

In addition to explaining what you want to use the funds requested for, you need to clearly state the projected return on investment (ROI) . Investors and creditors want to know if your business can generate profit for them if they put funds into it.

Ensure you do not inflate the figures and stay as realistic as possible. Investors and financial institutions you are seeking funds from will do their research before investing money in your business.

If you are not sure of an exact number to request from, you can use some range of numbers as rough estimates. Add a best-case scenario and a work-case scenario to your funding request. Also, include a description of your strategic future financial plans such as selling your business or paying off debts.

Funding Request: Debt or Equity?

When making your funding request, specify the type of funding you want. Do you want debt or equity? Draw out the terms that will be applicable for the funding, and the length of time the funding request will cover.

Case for Equity

If your new business has not yet started generating profits, you are most likely preparing to sell equity in your business to raise capital at the early stage. Equity here refers to ownership. In this case, you are selling a portion of your company to raise capital.

Although this method of raising capital for your business does not put your business in debt, keep in mind that an equity owner may expect to play a key role in company decisions even if he does not hold a major stake in the company.

Most equity sales for startups are usually private transactions . If you are making a funding request by offering equity in exchange for funding, let the investor know that they will be paid a dividend (a share of the company’s profit). Also, let the investor know the process for selling their equity in your business.

Case for Debt

You may decide not to offer equity in exchange for funds, instead, you make a funding request with the promise to pay back the money borrowed at the agreed time frame.

When making a funding request with an agreement to pay back, note that you will have to repay your creditors both the principal amount borrowed and the interest on it. Financial institutions offer this type of funding for businesses.

Large companies combine both equity and debt in their capital structure. When drafting your business plan, decide if you want to offer both or one over the other.

Before you sell equity in exchange for funding in your business, consider if you are willing to accept not being in total control of your business. Also, before you seek loans in your funding request section, ensure that the terms of repayment are favorable.

You should set a clear timeline in your funding request so that potential investors and creditors can know what you are expecting. Some investors and creditors may agree to your funding request and then delay payment for longer than 30 days, meanwhile, your business needs an immediate cash injection to operate efficiently.

Additional Tips for Writing the Funding Request Section of your Business Plan

The funding request section is not necessary for every business, it is only needed by businesses who plan to use their business plan to secure funding.

If you are adding the funding request section to your business plan, provide an itemized summary of how you plan to use the funds requested. Hiring a lawyer, accountant, or other professionals may be necessary for the proper development of this section.

You should also gather and use financial statements that add credibility and support to your funding requests. Ensure that the financial statements you use should include your projected financial data such as projected cash flows, forecast statements, and expenditure budgets.

If you are an existing business, include all historical financial statements such as cash flow statements, balance sheets and income statements .

Provide monthly and quarterly financial statements for a year. If your business has records that date back beyond the one-year mark, add the yearly statements of those years. These documents are for the appendix section of your business plan.

8. Detail Your Financial Plan, Metrics, and Projections

If you used the funding request section in your business plan, supplement it with a financial plan, metrics, and projections. This section paints a picture of the past performance of your business and then goes ahead to make an informed projection about its future.

The goal of this section is to convince readers that your business is going to be a financial success. It outlines your business plan to generate enough profit to repay the loan (with interest if applicable) and to generate a decent return on investment for investors.

If you have an existing business already in operation, use this section to demonstrate stability through finance. This section should include your cash flow statements, balance sheets, and income statements covering the last three to five years. If your business has some acceptable collateral that you can use to acquire loans, list it in the financial plan, metrics, and projection section.

Apart from current financial statements, this section should also contain a prospective financial outlook that spans the next five years. Include forecasted income statements, cash flow statements, balance sheets, and capital expenditure budget.

If your business is new and is not yet generating profit, use clear and realistic projections to show the potentials of your business.

When drafting this section, research industry norms and the performance of comparable businesses. Your financial projections should cover at least five years. State the logic behind your financial projections. Remember you can always make adjustments to this section as the variables change.

The financial plan, metrics, and projection section create a baseline which your business can either exceed or fail to reach. If your business fails to reach your projections in this section, you need to understand why it failed.

Investors and loan managers spend a lot of time going through the financial plan, metrics, and projection section compared to other parts of the business plan. Ensure you spend time creating credible financial analyses for your business in this section.

Many entrepreneurs find this section daunting to write. You do not need a business degree to create a solid financial forecast for your business. Business finances, especially for startups, are not as complicated as they seem. There are several online tools and templates that make writing this section so much easier.

Use Graphs and Charts

The financial plan, metrics, and projection section is a great place to use graphs and charts to tell the financial story of your business. Charts and images make it easier to communicate your finances.

Accuracy in this section is key, ensure you carefully analyze your past financial statements properly before making financial projects.

Address the Risk Factors and Show Realistic Financial Projections

Keep your financial plan, metrics, and projection realistic. It is okay to be optimistic in your financial projection, however, you have to justify it.

You should also address the various risk factors associated with your business in this section. Investors want to know the potential risks involved, show them. You should also show your plans for mitigating those risks.

What You Should In The Financial Plan, Metrics, and Projection Section of Your Business Plan

The financial plan, metrics, and projection section of your business plan should have monthly sales and revenue forecasts for the first year. It should also include annual projections that cover 3 to 5 years.

A three-year projection is a basic requirement to have in your business plan. However, some investors may request a five-year forecast.

Your business plan should include the following financial statements: sales forecast, personnel plan, income statement, income statement, cash flow statement, balance sheet, and an exit strategy.

1. Sales Forecast

Sales forecast refers to your projections about the number of sales your business is going to record over the next few years. It is typically broken into several rows, with each row assigned to a core product or service that your business is offering.

One common mistake people make in their business plan is to break down the sales forecast section into long details. A sales forecast should forecast the high-level details.

For example, if you are forecasting sales for a payroll software provider, you could break down your forecast into target market segments or subscription categories.

Your sales forecast section should also have a corresponding row for each sales row to cover the direct cost or Cost of Goods Sold (COGS). The objective of these rows is to show the expenses that your business incurs in making and delivering your product or service.

Note that your Cost of Goods Sold (COGS) should only cover those direct costs incurred when making your products. Other indirect expenses such as insurance, salaries, payroll tax, and rent should not be included.

For example, the Cost of Goods Sold (COGS) for a restaurant is the cost of ingredients while for a consulting company it will be the cost of paper and other presentation materials.

2. Personnel Plan

The personnel plan section is where you provide details about the payment plan for your employees. For a small business, you can easily list every position in your company and how much you plan to pay in the personnel plan.

However, for larger businesses, you have to break the personnel plan into functional groups such as sales and marketing.

The personnel plan will also include the cost of an employee beyond salary, commonly referred to as the employee burden. These costs include insurance, payroll taxes , and other essential costs incurred monthly as a result of having employees on your payroll.

3. Income Statement

The income statement section shows if your business is making a profit or taking a loss. Another name for the income statement is the profit and loss (P&L). It takes data from your sales forecast and personnel plan and adds other ongoing expenses you incur while running your business.

Every business plan should have an income statement. It subtracts your business expenses from its earnings to show if your business is generating profit or incurring losses.

The income statement has the following items: sales, Cost of Goods Sold (COGS), gross margin, operating expenses, total operating expenses, operating income , total expenses, and net profit.

• Sales refer to the revenue your business generates from selling its products or services. Other names for sales are income or revenue.
• Cost of Goods Sold (COGS) refers to the total cost of selling your products. Other names for COGS are direct costs or cost of sales. Manufacturing businesses use the Costs of Goods Manufactured (COGM) .
• Gross Margin is the figure you get when you subtract your COGS from your sales. In your income statement, you can express it as a percentage of total sales (Gross margin / Sales = Gross Margin Percent).
• Operating Expenses refer to all the expenses you incur from running your business. It exempts the COGS because it stands alone as a core part of your income statement. You also have to exclude taxes, depreciation, and amortization. Your operating expenses include salaries, marketing expenses, research and development (R&D) expenses, and other expenses.
• Total Operating Expenses refers to the sum of all your operating expenses including those exemptions named above under operating expenses.
• Operating Income refers to earnings before interest, taxes, depreciation, and amortization. It is simply known as the acronym EBITDA (earnings before interest, taxes, depreciation, and amortization). Calculating your operating income is simple, all you need to do is to subtract your COGS and total operating expenses from your sales.
• Total Expenses refer to the sum of your operating expenses and your business’ interest, taxes, depreciation, and amortization.
• Net profit shows whether your business has made a profit or taken a loss during a given timeframe.

4. Cash Flow Statement

The cash flow statement tracks the money you have in the bank at any given point. It is often confused with the income statement or the profit and loss statement. They are both different types of financial statements. The income statement calculates your profits and losses while the cash flow statement shows you how much you have in the bank.

5. Balance Sheet

The balance sheet is a financial statement that provides an overview of the financial health of your business. It contains information about the assets and liabilities of your company, and owner’s or shareholders’ equity.

You can get the net worth of your company by subtracting your company’s liabilities from its assets.

6. Exit Strategy

The exit strategy refers to a probable plan for selling your business either to the public in an IPO or to another company. It is the last thing you include in the financial plan, metrics, and projection section.

You can choose to omit the exit strategy from your business plan if you plan to maintain full ownership of your business and do not plan on seeking angel investment or virtual capitalist (VC) funding.

Investors may want to know what your exit plan is. They invest in your business to get a good return on investment.

Your exit strategy does not have to include long and boring details. Ensure you identify some interested parties who may be interested in buying the company if it becomes a success.

Key Questions to Answer with Your Financial Plan, Metrics, and Projection

Your financial plan, metrics, and projection section helps investors, creditors, or your internal managers to understand what your expenses are, the amount of cash you need, and what it takes to make your company profitable. It also shows what you will be doing with any funding.

You do not need to show actual financial data if you do not have one. Adding forecasts and projections to your financial statements is added proof that your strategy is feasible and shows investors you have planned properly.

Here are some key questions to answer to help you develop this section.

• What is your sales forecast for the next year?
• When will your company achieve a positive cash flow?
• What are the core expenses you need to operate?
• How much money do you need upfront to operate or grow your company?
• How will you use the loans or investments?

9. Add an Appendix to Your Business Plan

Adding an appendix to your business plan is optional. It is a useful place to put any charts, tables, legal notes, definitions, permits, résumés, and other critical information that do not fit into other sections of your business plan.

The appendix section is where you would want to include details of a patent or patent-pending if you have one. You can always add illustrations or images of your products here. It is the last section of your business plan.

When writing your business plan, there are details you cut short or remove to prevent the entire section from becoming too lengthy. There are also details you want to include in the business plan but are not a good fit for any of the previous sections. You can add that additional information to the appendix section.

Businesses also use the appendix section to include supporting documents or other materials specially requested by investors or lenders.

You can include just about any information that supports the assumptions and statements you made in the business plan under the appendix. It is the one place in the business plan where unrelated data and information can coexist amicably.

If your appendix section is lengthy, try organizing it by adding a table of contents at the beginning of the appendix section. It is also advisable to group similar information to make it easier for the reader to access them.

A well-organized appendix section makes it easier to share your information clearly and concisely. Add footnotes throughout the rest of the business plan or make references in the plan to the documents in the appendix.

The appendix section is usually only necessary if you are seeking funding from investors or lenders, or hoping to attract partners.

People reading business plans do not want to spend time going through a heap of backup information, numbers, and charts. Keep these documents or information in the Appendix section in case the reader wants to dig deeper.

Common Items to Include in the Appendix Section of Your Business Plan

The appendix section includes documents that supplement or support the information or claims given in other sections of the business plans. Common items you can include in the appendix section include:

• Additional data about the process of manufacturing or creation
• Additional description of products or services such as product schematics
• Additional financial documents or projections
• Articles of incorporation and status
• Backup for market research or competitive analysis
• Bank statements
• Business registries
• Client testimonials (if your business is already running)
• Copies of insurances
• Credit histories (personal or/and business)
• Deeds and permits
• Equipment leases
• Examples of marketing and advertising collateral
• Industry associations and memberships
• Images of product
• Intellectual property
• Key customer contracts
• Legal documents and other contracts
• Letters of reference
• Links to references
• Market research data
• Organizational charts
• Photographs of potential facilities
• Professional licenses pertaining to your legal structure or type of business
• Purchase orders
• Resumes of the founder(s) and key managers
• State and federal identification numbers or codes
• Trademarks or patents’ registrations

Avoid using the appendix section as a place to dump any document or information you feel like adding. Only add documents or information that you support or increase the credibility of your business plan.

Tips and Strategies for Writing a Convincing Business Plan

To achieve a perfect business plan, you need to consider some key tips and strategies. These tips will raise the efficiency of your business plan above average.

1. Know Your Audience

When writing a business plan, you need to know your audience . Business owners write business plans for different reasons. Your business plan has to be specific. For example, you can write business plans to potential investors, banks, and even fellow board members of the company.

The audience you are writing to determines the structure of the business plan. As a business owner, you have to know your audience. Not everyone will be your audience. Knowing your audience will help you to narrow the scope of your business plan.

Consider what your audience wants to see in your projects, the likely questions they might ask, and what interests them.

• A business plan used to address a company's board members will center on its employment schemes, internal affairs, projects, stakeholders, etc.
• A business plan for financial institutions will talk about the size of your market and the chances for you to pay back any loans you demand.
• A business plan for investors will show proof that you can return the investment capital within a specific time. In addition, it discusses your financial projections, tractions, and market size.

2. Get Inspiration from People

Writing a business plan from scratch as an entrepreneur can be daunting. That is why you need the right inspiration to push you to write one. You can gain inspiration from the successful business plans of other businesses. Look at their business plans, the style they use, the structure of the project, etc.

To make your business plan easier to create, search companies related to your business to get an exact copy of what you need to create an effective business plan. You can also make references while citing examples in your business plans.

When drafting your business plan, get as much help from others as you possibly can. By getting inspiration from people, you can create something better than what they have.

3. Avoid Being Over Optimistic

Many business owners make use of strong adjectives to qualify their content. One of the big mistakes entrepreneurs make when preparing a business plan is promising too much.

The use of superlatives and over-optimistic claims can prepare the audience for more than you can offer. In the end, you disappoint the confidence they have in you.

In most cases, the best option is to be realistic with your claims and statistics. Most of the investors can sense a bit of incompetency from the overuse of superlatives. As a new entrepreneur, do not be tempted to over-promise to get the interests of investors.

The concept of entrepreneurship centers on risks, nothing is certain when you make future analyses. What separates the best is the ability to do careful research and work towards achieving that, not promising more than you can achieve.

To make an excellent first impression as an entrepreneur, replace superlatives with compelling data-driven content. In this way, you are more specific than someone promising a huge ROI from an investment.

4. Keep it Simple and Short

When writing business plans, ensure you keep them simple throughout. Irrespective of the purpose of the business plan, your goal is to convince the audience.

One way to achieve this goal is to make them understand your proposal. Therefore, it would be best if you avoid the use of complex grammar to express yourself. It would be a huge turn-off if the people you want to convince are not familiar with your use of words.

Another thing to note is the length of your business plan. It would be best if you made it as brief as possible.

You hardly see investors or agencies that read through an extremely long document. In that case, if your first few pages can’t convince them, then you have lost it. The more pages you write, the higher the chances of you derailing from the essential contents.

To ensure your business plan has a high conversion rate, you need to dispose of every unnecessary information. For example, if you have a strategy that you are not sure of, it would be best to leave it out of the plan.

5. Make an Outline and Follow Through

A perfect business plan must have touched every part needed to convince the audience. Business owners get easily tempted to concentrate more on their products than on other sections. Doing this can be detrimental to the efficiency of the business plan.

For example, imagine you talking about a product but omitting or providing very little information about the target audience. You will leave your clients confused.

To ensure that your business plan communicates your full business model to readers, you have to input all the necessary information in it. One of the best ways to achieve this is to design a structure and stick to it.

This structure is what guides you throughout the writing. To make your work easier, you can assign an estimated word count or page limit to every section to avoid making it too bulky for easy reading. As a guide, the necessary things your business plan must contain are:

• Table of contents
• Introduction
• Product or service description
• Target audience
• Market size
• Competition analysis
• Financial projections

Some specific businesses can include some other essential sections, but these are the key sections that must be in every business plan.

6. Ask a Professional to Proofread

When writing a business plan, you must tie all loose ends to get a perfect result. When you are done with writing, call a professional to go through the document for you. You are bound to make mistakes, and the way to correct them is to get external help.

You should get a professional in your field who can relate to every section of your business plan. It would be easier for the professional to notice the inner flaws in the document than an editor with no knowledge of your business.

In addition to getting a professional to proofread, get an editor to proofread and edit your document. The editor will help you identify grammatical errors, spelling mistakes, and inappropriate writing styles.

Writing a business plan can be daunting, but you can surmount that obstacle and get the best out of it with these tips.

Business Plan Examples and Templates That’ll Save You Tons of Time

1. hubspot's one-page business plan.

The one-page business plan template by HubSpot is the perfect guide for businesses of any size, irrespective of their business strategy. Although the template is condensed into a page, your final business plan should not be a page long! The template is designed to ask helpful questions that can help you develop your business plan.

Hubspot’s one-page business plan template is divided into nine fields:

• Business opportunity
• Company description
• Industry analysis
• Target market
• Implementation timeline
• Marketing plan
• Financial summary
• Funding required

2. Bplan’s Free Business Plan Template

Bplans' free business plan template is investor-approved. It is a rich template used by prestigious educational institutions such as Babson College and Princeton University to teach entrepreneurs how to create a business plan.

The template has six sections: the executive summary, opportunity, execution, company, financial plan, and appendix. There is a step-by-step guide for writing every little detail in the business plan. Follow the instructions each step of the way and you will create a business plan that impresses investors or lenders easily.

3. HubSpot's Downloadable Business Plan Template

HubSpot’s downloadable business plan template is a more comprehensive option compared to the one-page business template by HubSpot. This free and downloadable business plan template is designed for entrepreneurs.

The template is a comprehensive guide and checklist for business owners just starting their businesses. It tells you everything you need to fill in each section of the business plan and how to do it.

There are nine sections in this business plan template: an executive summary, company and business description, product and services line, market analysis, marketing plan, sales plan, legal notes, financial considerations, and appendix.

4. Business Plan by My Own Business Institute

My Own Business Institute (MOBI) which is a part of Santa Clara University's Center for Innovation and Entrepreneurship offers a free business plan template. You can either copy the free business template from the link provided above or download it as a Word document.

The comprehensive template consists of a whopping 15 sections.

• The Business Profile
• The Vision and the People
• Home-Based Business and Freelance Business Opportunities
• Organization
• Licenses and Permits
• Business Insurance
• Communication Tools
• Acquisitions
• Location and Leasing
• Accounting and Cash Flow
• Opening and Marketing
• Managing Employees
• Expanding and Handling Problems

There are lots of helpful tips on how to fill each section in the free business plan template by MOBI.

5. Score's Business Plan Template for Startups

Score is an American nonprofit organization that helps entrepreneurs build successful companies. This business plan template for startups by Score is available for free download. The business plan template asks a whooping 150 generic questions that help entrepreneurs from different fields to set up the perfect business plan.

The business plan template for startups contains clear instructions and worksheets, all you have to do is answer the questions and fill the worksheets.

There are nine sections in the business plan template: executive summary, company description, products and services, marketing plan, operational plan, management and organization, startup expenses and capitalization, financial plan, and appendices.

The ‘refining the plan’ resource contains instructions that help you modify your business plan to suit your specific needs, industry, and target audience. After you have completed Score’s business plan template, you can work with a SCORE mentor for expert advice in business planning.

6. Minimalist Architecture Business Plan Template by Venngage

The minimalist architecture business plan template is a simple template by Venngage that you can customize to suit your business needs .

There are five sections in the template: an executive summary, statement of problem, approach and methodology, qualifications, and schedule and benchmark. The business plan template has instructions that guide users on what to fill in each section.

7. Small Business Administration Free Business Plan Template

The Small Business Administration (SBA) offers two free business plan templates, filled with practical real-life examples that you can model to create your business plan. Both free business plan templates are written by fictional business owners: Rebecca who owns a consulting firm, and Andrew who owns a toy company.

There are five sections in the two SBA’s free business plan templates.

• Executive Summary
• Company Description
• Service Line
• Marketing and Sales

8. The $100 Startup's One-Page Business Plan

The one-page business plan by the $100 startup is a simple business plan template for entrepreneurs who do not want to create a long and complicated plan . You can include more details in the appendices for funders who want more information beyond what you can put in the one-page business plan.

There are five sections in the one-page business plan such as overview, ka-ching, hustling, success, and obstacles or challenges or open questions. You can answer all the questions using one or two sentences.

9. PandaDoc’s Free Business Plan Template

The free business plan template by PandaDoc is a comprehensive 15-page document that describes the information you should include in every section.

There are 11 sections in PandaDoc’s free business plan template.

• Executive summary
• Business description
• Products and services
• Operations plan
• Management organization
• Financial plan
• Conclusion / Call to action
• Confidentiality statement

You have to sign up for its 14-day free trial to access the template. You will find different business plan templates on PandaDoc once you sign up (including templates for general businesses and specific businesses such as bakeries, startups, restaurants, salons, hotels, and coffee shops)

PandaDoc allows you to customize its business plan templates to fit the needs of your business. After editing the template, you can send it to interested parties and track opens and views through PandaDoc.

10. Invoiceberry Templates for Word, Open Office, Excel, or PPT

InvoiceBerry is a U.K based online invoicing and tracking platform that offers free business plan templates in .docx, .odt, .xlsx, and .pptx formats for freelancers and small businesses.

Before you can download the free business plan template, it will ask you to give it your email address. After you complete the little task, it will send the download link to your inbox for you to download. It also provides a business plan checklist in .xlsx file format that ensures you add the right information to the business plan.

Alternatives to the Traditional Business Plan

A business plan is very important in mapping out how one expects their business to grow over a set number of years, particularly when they need external investment in their business. However, many investors do not have the time to watch you present your business plan. It is a long and boring read.

Luckily, there are three alternatives to the traditional business plan (the Business Model Canvas, Lean Canvas, and Startup Pitch Deck). These alternatives are less laborious and easier and quicker to present to investors.

Business Model Canvas (BMC)

The business model canvas is a business tool used to present all the important components of setting up a business, such as customers, route to market, value proposition, and finance in a single sheet. It provides a very focused blueprint that defines your business initially which you can later expand on if needed.

The sheet is divided mainly into company, industry, and consumer models that are interconnected in how they find problems and proffer solutions.

Segments of the Business Model Canvas

The business model canvas was developed by founder Alexander Osterwalder to answer important business questions. It contains nine segments.

• Key Partners: Who will be occupying important executive positions in your business? What do they bring to the table? Will there be a third party involved with the company?
• Key Activities: What important activities will production entail? What activities will be carried out to ensure the smooth running of the company?
• The Product’s Value Propositions: What does your product do? How will it be different from other products?
• Customer Segments: What demography of consumers are you targeting? What are the habits of these consumers? Who are the MVPs of your target consumers?
• Customer Relationships: How will the team support and work with its customer base? How do you intend to build and maintain trust with the customer?
• Key Resources: What type of personnel and tools will be needed? What size of the budget will they need access to?
• Channels: How do you plan to create awareness of your products? How do you intend to transport your product to the customer?
• Cost Structure: What is the estimated cost of production? How much will distribution cost?
• Revenue Streams: For what value are customers willing to pay? How do they prefer to pay for the product? Are there any external revenues attached apart from the main source? How do the revenue streams contribute to the overall revenue?

Lean Canvas

The lean canvas is a problem-oriented alternative to the standard business model canvas. It was proposed by Ash Maurya, creator of Lean Stack as a development of the business model generation. It uses a more problem-focused approach and it majorly targets entrepreneurs and startup businesses.

Lean Canvas uses the same 9 blocks concept as the business model canvas, however, they have been modified slightly to suit the needs and purpose of a small startup. The key partners, key activities, customer relationships, and key resources are replaced by new segments which are:

• Problem: Simple and straightforward number of problems you have identified, ideally three.
• Solution: The solutions to each problem.
• Unfair Advantage: Something you possess that can't be easily bought or replicated.
• Key Metrics: Important numbers that will tell how your business is doing.

Startup Pitch Deck

While the business model canvas compresses into a factual sheet, startup pitch decks expand flamboyantly.

Pitch decks, through slides, convey your business plan, often through graphs and images used to emphasize estimations and observations in your presentation. Entrepreneurs often use pitch decks to fully convince their target audience of their plans before discussing funding arrangements.

Considering the likelihood of it being used in a small time frame, a good startup pitch deck should ideally contain 20 slides or less to have enough time to answer questions from the audience.

Unlike the standard and lean business model canvases, a pitch deck doesn't have a set template on how to present your business plan but there are still important components to it. These components often mirror those of the business model canvas except that they are in slide form and contain more details.

Using Airbnb (one of the most successful start-ups in recent history) for reference, the important components of a good slide are listed below.

• Cover/Introduction Slide: Here, you should include your company's name and mission statement. Your mission statement should be a very catchy tagline. Also, include personal information and contact details to provide an easy link for potential investors.
• Problem Slide: This slide requires you to create a connection with the audience or the investor that you are pitching. For example in their pitch, Airbnb summarized the most important problems it would solve in three brief points – pricing of hotels, disconnection from city culture, and connection problems for local bookings.
• Solution Slide: This slide includes your core value proposition. List simple and direct solutions to the problems you have mentioned
• Customer Analysis: Here you will provide information on the customers you will be offering your service to. The identity of your customers plays an important part in fundraising as well as the long-run viability of the business.
• Market Validation: Use competitive analysis to show numbers that prove the presence of a market for your product, industry behavior in the present and the long run, as well as the percentage of the market you aim to attract. It shows that you understand your competitors and customers and convinces investors of the opportunities presented in the market.
• Business Model: Your business model is the hook of your presentation. It may vary in complexity but it should generally include a pricing system informed by your market analysis. The goal of the slide is to confirm your business model is easy to implement.
• Marketing Strategy: This slide should summarize a few customer acquisition methods that you plan to use to grow the business.
• Competitive Advantage: What this slide will do is provide information on what will set you apart and make you a more attractive option to customers. It could be the possession of technology that is not widely known in the market.
• Team Slide: Here you will give a brief description of your team. Include your key management personnel here and their specific roles in the company. Include their educational background, job history, and skillsets. Also, talk about their accomplishments in their careers so far to build investors' confidence in members of your team.
• Traction Slide: This validates the company’s business model by showing growth through early sales and support. The slide aims to reduce any lingering fears in potential investors by showing realistic periodic milestones and profit margins. It can include current sales, growth, valuable customers, pre-orders, or data from surveys outlining current consumer interest.
• Funding Slide: This slide is popularly referred to as ‘the ask'. Here you will include important details like how much is needed to get your business off the ground and how the funding will be spent to help the company reach its goals.
• Appendix Slides: Your pitch deck appendix should always be included alongside a standard pitch presentation. It consists of additional slides you could not show in the pitch deck but you need to complement your presentation.

It is important to support your calculations with pictorial renditions. Infographics, such as pie charts or bar graphs, will be more effective in presenting the information than just listing numbers. For example, a six-month graph that shows rising profit margins will easily look more impressive than merely writing it.

Lastly, since a pitch deck is primarily used to secure meetings and you may be sharing your pitch with several investors, it is advisable to keep a separate public version that doesn't include financials. Only disclose the one with projections once you have secured a link with an investor.

Advantages of the Business Model Canvas, Lean Canvas, and Startup Pitch Deck over the Traditional Business Plan

• Time-Saving: Writing a detailed traditional business plan could take weeks or months. On the other hand, all three alternatives can be done in a few days or even one night of brainstorming if you have a comprehensive understanding of your business.
• Easier to Understand: Since the information presented is almost entirely factual, it puts focus on what is most important in running the business. They cut away the excess pages of fillers in a traditional business plan and allow investors to see what is driving the business and what is getting in the way.
• Easy to Update: Businesses typically present their business plans to many potential investors before they secure funding. What this means is that you may regularly have to amend your presentation to update statistics or adjust to audience-specific needs. For a traditional business plan, this could mean rewriting a whole section of your plan. For the three alternatives, updating is much easier because they are not voluminous.
• Guide for a More In-depth Business Plan: All three alternatives have the added benefit of being able to double as a sketch of your business plan if the need to create one arises in the future.

Business Plan FAQ

Business plans are important for any entrepreneur who is looking for a framework to run their company over some time or seeking external support. Although they are essential for new businesses, every company should ideally have a business plan to track their growth from time to time.  They can be used by startups seeking investments or loans to convey their business ideas or an employee to convince his boss of the feasibility of starting a new project. They can also be used by companies seeking to recruit high-profile employee targets into key positions or trying to secure partnerships with other firms.

Business plans often vary depending on your target audience, the scope, and the goals for the plan. Startup plans are the most common among the different types of business plans.  A start-up plan is used by a new business to present all the necessary information to help get the business up and running. They are usually used by entrepreneurs who are seeking funding from investors or bank loans. The established company alternative to a start-up plan is a feasibility plan. A feasibility plan is often used by an established company looking for new business opportunities. They are used to show the upsides of creating a new product for a consumer base. Because the audience is usually company people, it requires less company analysis. The third type of business plan is the lean business plan. A lean business plan is a brief, straight-to-the-point breakdown of your ideas and analysis for your business. It does not contain details of your proposal and can be written on one page. Finally, you have the what-if plan. As it implies, a what-if plan is a preparation for the worst-case scenario. You must always be prepared for the possibility of your original plan being rejected. A good what-if plan will serve as a good plan B to the original.

A good business plan has 10 key components. They include an executive plan, product analysis, desired customer base, company analysis, industry analysis, marketing strategy, sales strategy, financial projection, funding, and appendix. Executive Plan Your business should begin with your executive plan. An executive plan will provide early insight into what you are planning to achieve with your business. It should include your mission statement and highlight some of the important points which you will explain later. Product Analysis The next component of your business plan is your product analysis. A key part of this section is explaining the type of item or service you are going to offer as well as the market problems your product will solve. Desired Consumer Base Your product analysis should be supplemented with a detailed breakdown of your desired consumer base. Investors are always interested in knowing the economic power of your market as well as potential MVP customers. Company Analysis The next component of your business plan is your company analysis. Here, you explain how you want to run your business. It will include your operational strategy, an insight into the workforce needed to keep the company running, and important executive positions. It will also provide a calculation of expected operational costs.  Industry Analysis A good business plan should also contain well laid out industry analysis. It is important to convince potential investors you know the companies you will be competing with, as well as your plans to gain an edge on the competition. Marketing Strategy Your business plan should also include your marketing strategy. This is how you intend to spread awareness of your product. It should include a detailed explanation of the company brand as well as your advertising methods. Sales Strategy Your sales strategy comes after the market strategy. Here you give an overview of your company's pricing strategy and how you aim to maximize profits. You can also explain how your prices will adapt to market behaviors. Financial Projection The financial projection is the next component of your business plan. It explains your company's expected running cost and revenue earned during the tenure of the business plan. Financial projection gives a clear idea of how your company will develop in the future. Funding The next component of your business plan is funding. You have to detail how much external investment you need to get your business idea off the ground here. Appendix The last component of your plan is the appendix. This is where you put licenses, graphs, or key information that does not fit in any of the other components.

The business model canvas is a business management tool used to quickly define your business idea and model. It is often used when investors need you to pitch your business idea during a brief window.

A pitch deck is similar to a business model canvas except that it makes use of slides in its presentation. A pitch is not primarily used to secure funding, rather its main purpose is to entice potential investors by selling a very optimistic outlook on the business.

Business plan competitions help you evaluate the strength of your business plan. By participating in business plan competitions, you are improving your experience. The experience provides you with a degree of validation while practicing important skills. The main motivation for entering into the competitions is often to secure funding by finishing in podium positions. There is also the chance that you may catch the eye of a casual observer outside of the competition. These competitions also provide good networking opportunities. You could meet mentors who will take a keen interest in guiding you in your business journey. You also have the opportunity to meet other entrepreneurs whose ideas can complement yours.

Exlore Further

• 12 Key Elements of a Business Plan (Top Components Explained)
• 13 Sources of Business Finance For Companies & Sole Traders
• 5 Common Types of Business Structures (+ Pros & Cons)
• How to Buy a Business in 8 Steps (+ Due Diligence Checklist)

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Martin luenendonk.

Martin loves entrepreneurship and has helped dozens of entrepreneurs by validating the business idea, finding scalable customer acquisition channels, and building a data-driven organization. During his time working in investment banking, tech startups, and industry-leading companies he gained extensive knowledge in using different software tools to optimize business processes.

This insights and his love for researching SaaS products enables him to provide in-depth, fact-based software reviews to enable software buyers make better decisions.

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Plan Your Business Plan Before you put pen to paper, find out how to assess your business's goals and objectives.

You've decided to write a business plan, and you're ready to get started. Congratulations. You've just greatly increased the chances that your business venture will succeed. But before you start drafting your plan, you need to--you guessed it--plan your draft.

One of the most important reasons to plan your plan is that you may be held accountable for the projections and proposals it contains. That's especially true if you use your plan to raise money to finance your company. Let's say you forecast opening four new locations in the second year of your retail operation. An investor may have a beef if, due to circumstances you could have foreseen, you only open two. A business plan can take on a life of its own, so thinking a little about what you want to include in your plan is no more than common prudence.

Second, as you'll soon learn if you haven't already, business plans can be complicated documents. As you draft your plan, you'll be making lots of decisions on serious matters, such as what strategy you'll pursue, as well as less important ones, like what color paper to print it on. Thinking about these decisions in advance is an important way to minimize the time you spend planning your business and maximize the time you spend generating income.

To sum up, planning your plan will help control your degree of accountability and reduce time-wasting indecision. To plan your plan, you'll first need to decide what your goals and objectives in business are. As part of that, you'll assess the business you've chosen to start, or are already running, to see what the chances are that it will actually achieve those ends. Finally, you'll take a look at common elements of most plans to get an idea of which ones you want to include and how each will be treated.

Determine Your Objectives Close your eyes. Imagine that the date is five years from now. Where do you want to be? Will you be running a business that hasn't increased significantly in size? Will you command a rapidly growing empire? Will you have already cashed out and be relaxing on a beach somewhere, enjoying your hard-won gains?

Answering these questions is an important part of building a successful business plan. In fact, without knowing where you're going, it's not really possible to plan at all.

Now is a good time to free-associate a little bit--to let your mind roam, exploring every avenue that you'd like your business to go down. Try writing a personal essay on your business goals. It could take the form of a letter to yourself, written from five years in the future, describing all you have accomplished and how it came about.

As you read such a document, you may make a surprising discovery, such as that you don't really want to own a large, fast-growing enterprise but would be content with a stable small business. Even if you don't learn anything new, though, getting a firm handle on your goals and objectives is a big help in deciding how you'll plan your business.

Goals and Objectives Checklist If you're having trouble deciding what your goals and objectives are, here are some questions to ask yourself:

• How determined am I to see this succeed?
• Am I willing to invest my own money and work long hours for no pay, sacrificing personal time and lifestyle, maybe for years?
• What's going to happen to me if this venture doesn't work out?
• If it does succeed, how many employees will this company eventually have?
• What will be its annual revenues in a year? Five years?
• What will be its market share in that time frame?
• Will it be a niche marketer, or will it sell a broad spectrum of good and services?
• What are my plans for geographic expansion? Local? National? Global?
• Am I going to be a hands-on manager, or will I delegate a large proportion of tasks to others?
• If I delegate, what sorts of tasks will I share? Sales? Technical? Others?
• How comfortable am I taking direction from others? Could I work with partners or investors who demand input into the company's management?
• Is it going to remain independent and privately owned, or will it eventually be acquired or go public?

Your Financing Goals

It doesn't necessarily take a lot of money to make a lot of money, but it does take some. That's especially true if, as part of examining your goals and objectives, you envision very rapid growth.

Energetic, optimistic entrepreneurs often tend to believe that sales growth will take care of everything, that they'll be able to fund their own growth by generating profits. However, this is rarely the case, for one simple reason: You usually have to pay your own suppliers before your customers pay you. This cash flow conundrum is the reason so many fast-growing companies have to seek bank financing or equity sales to finance their growth. They are literally growing faster than they can afford.

Start by asking yourself what kinds of financing you're likely to need--and what you'd be willing to accept. It's easy when you're short of cash, or expect to be short of cash, to take the attitude that almost any source of funding is just fine. But each kind of financing has different characteristics that you should take into consideration when planning your plan. These characteristics take three primary forms:

• First, there's the amount of control you'll have to surrender. An equal partner may, quite naturally, demand approximately equal control. Venture capitalists often demand significant input into management decisions by, for instance, placing one or more people on your board of directors. Angel investors may be very involved or not involved at all, depending on their personal style. Bankers, at the other end of the scale, are likely to offer no advice whatsoever as long as you make payments of principal and interest on time and are not in violation of any other terms of your loan.
• You should also consider the amount of money you're likely to need. Any amount less than several million dollars is too small to be considered for a standard initial public offering of stock, for example. Venture capital investors are most likely to invest amounts of $250,000 to $3 million. On the other hand, only the richest angel investor will be able to provide more than a few hundred thousand dollars, if that.

Almost any source of funds, from a bank to a factor, has some guidelines about the size of financing it prefers. Anticipating the size of your needs now will guide you in preparing your plan.

• The third consideration is cost. This can be measured in terms of interest rates and shares of ownership as well as in time, paperwork and plain old hassle.

How Will You Use Your Plan

Believe it or not, part of planning your plan is planning what you'll do with it. No, we haven't gone crazy--at least not yet. A business plan can be used for several things, from monitoring your company's progress toward goals to enticing key employees to join your firm. Deciding how you intend to use yours is an important part of preparing to write it.

Do you intend to use your plan to help you raise money? In that case, you'll have to focus very carefully on the executive summary, the management, and marketing and financial aspects. You'll need to have a clearly focused vision of how your company is going to make money. If you're looking for a bank loan, you'll need to stress your ability to generate sufficient cash flow to service loans. Equity investors, especially venture capitalists, must be shown how they can cash out of your company and generate a rate of return they'll find acceptable.

Do you intend to use your plan to attract talented employees? Then you'll want to emphasize such things as stock options and other aspects of compensation as well as location, work environment, corporate culture and opportunities for growth and advancement.

Do you anticipate showing your plan to suppliers to demonstrate that you're a worthy customer? A solid business plan may convince a supplier of some precious commodity to favor you over your rivals. It may also help you arrange supplier credit. You may want to stress your blue-ribbon customer list and spotless record of repaying trade debts in this plan.

Assessing Your Company's Potential

For most of us, unfortunately, our desires about where we would like to go aren't as important as our businesses' ability to take us there. Put another way, if you choose the wrong business, you're going nowhere.

Luckily, one of the most valuable uses of a business plan is to help you decide whether the venture you have your heart set on is really likely to fulfill your dreams. Many, many business ideas never make it past the planning stage because their would-be founders, as part of a logical and coherent planning process, test their assumptions and find them wanting.

Test your idea against at least two variables. First, financial, to make sure this business makes economic sense. Second, lifestyle, because who wants a successful business that they hate?

Answer the following questions to help you outline your company's potential. There are no wrong answers. The objective is simply to help you decide how well your proposed venture is likely to match up with your goals and objectives.

• What initial investment will the business require?
• How much control are you willing to relinquish to investors?
• When will the business turn a profit?
• When can investors, including you, expect a return on their money?
• What are the projected profits of the business over time?
• Will you be able to devote yourself full time to the business, financially?
• What kind of salary or profit distribution can you expect to take home?
• What are the chances the business will fail?
• What will happen if it does?
• Where are you going to live?
• What kind of work are you going to be doing?
• How many hours will you be working?
• Will you be able to take vacations?
• What happens if you get sick?
• Will you earn enough to maintain your lifestyle?
• Does your family understand and agree with the sacrifices you envision?

Sources: The Small Business Encyclopedia , Business Plans Made Easy, Start Your Own Business and Entrepreneur magazine.

Continue on to the next section of our Business Plan How-To >> Elements of a Business Plan

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Business Plan Example and Template

Learn how to create a business plan

What is a Business Plan?

A business plan is a document that contains the operational and financial plan of a business, and details how its objectives will be achieved. It serves as a road map for the business and can be used when pitching investors or financial institutions for debt or equity financing .

A business plan should follow a standard format and contain all the important business plan elements. Typically, it should present whatever information an investor or financial institution expects to see before providing financing to a business.

Contents of a Business Plan

A business plan should be structured in a way that it contains all the important information that investors are looking for. Here are the main sections of a business plan:

1. Title Page

The title page captures the legal information of the business, which includes the registered business name, physical address, phone number, email address, date, and the company logo.

2. Executive Summary

The executive summary is the most important section because it is the first section that investors and bankers see when they open the business plan. It provides a summary of the entire business plan. It should be written last to ensure that you don’t leave any details out. It must be short and to the point, and it should capture the reader’s attention. The executive summary should not exceed two pages.

3. Industry Overview

The industry overview section provides information about the specific industry that the business operates in. Some of the information provided in this section includes major competitors, industry trends, and estimated revenues. It also shows the company’s position in the industry and how it will compete in the market against other major players.

4. Market Analysis and Competition

The market analysis section details the target market for the company’s product offerings. This section confirms that the company understands the market and that it has already analyzed the existing market to determine that there is adequate demand to support its proposed business model.

Market analysis includes information about the target market’s demographics , geographical location, consumer behavior, and market needs. The company can present numbers and sources to give an overview of the target market size.

A business can choose to consolidate the market analysis and competition analysis into one section or present them as two separate sections.

5. Sales and Marketing Plan

The sales and marketing plan details how the company plans to sell its products to the target market. It attempts to present the business’s unique selling proposition and the channels it will use to sell its goods and services. It details the company’s advertising and promotion activities, pricing strategy, sales and distribution methods, and after-sales support.

6. Management Plan

The management plan provides an outline of the company’s legal structure, its management team, and internal and external human resource requirements. It should list the number of employees that will be needed and the remuneration to be paid to each of the employees.

Any external professionals, such as lawyers, valuers, architects, and consultants, that the company will need should also be included. If the company intends to use the business plan to source funding from investors, it should list the members of the executive team, as well as the members of the advisory board.

7. Operating Plan

The operating plan provides an overview of the company’s physical requirements, such as office space, machinery, labor, supplies, and inventory . For a business that requires custom warehouses and specialized equipment, the operating plan will be more detailed, as compared to, say, a home-based consulting business. If the business plan is for a manufacturing company, it will include information on raw material requirements and the supply chain.

8. Financial Plan

The financial plan is an important section that will often determine whether the business will obtain required financing from financial institutions, investors, or venture capitalists. It should demonstrate that the proposed business is viable and will return enough revenues to be able to meet its financial obligations. Some of the information contained in the financial plan includes a projected income statement , balance sheet, and cash flow.

9. Appendices and Exhibits

The appendices and exhibits part is the last section of a business plan. It includes any additional information that banks and investors may be interested in or that adds credibility to the business. Some of the information that may be included in the appendices section includes office/building plans, detailed market research , products/services offering information, marketing brochures, and credit histories of the promoters.

Business Plan Template

Here is a basic template that any business can use when developing its business plan:

Section 1: Executive Summary

• Present the company’s mission.
• Describe the company’s product and/or service offerings.
• Give a summary of the target market and its demographics.
• Summarize the industry competition and how the company will capture a share of the available market.
• Give a summary of the operational plan, such as inventory, office and labor, and equipment requirements.

Section 2: Industry Overview

• Describe the company’s position in the industry.
• Describe the existing competition and the major players in the industry.
• Provide information about the industry that the business will operate in, estimated revenues, industry trends, government influences, as well as the demographics of the target market.

Section 3: Market Analysis and Competition

• Define your target market, their needs, and their geographical location.
• Describe the size of the market, the units of the company’s products that potential customers may buy, and the market changes that may occur due to overall economic changes.
• Give an overview of the estimated sales volume vis-à-vis what competitors sell.
• Give a plan on how the company plans to combat the existing competition to gain and retain market share.

Section 4: Sales and Marketing Plan

• Describe the products that the company will offer for sale and its unique selling proposition.
• List the different advertising platforms that the business will use to get its message to customers.
• Describe how the business plans to price its products in a way that allows it to make a profit.
• Give details on how the company’s products will be distributed to the target market and the shipping method.

Section 5: Management Plan

• Describe the organizational structure of the company.
• List the owners of the company and their ownership percentages.
• List the key executives, their roles, and remuneration.
• List any internal and external professionals that the company plans to hire, and how they will be compensated.
• Include a list of the members of the advisory board, if available.

Section 6: Operating Plan

• Describe the location of the business, including office and warehouse requirements.
• Describe the labor requirement of the company. Outline the number of staff that the company needs, their roles, skills training needed, and employee tenures (full-time or part-time).
• Describe the manufacturing process, and the time it will take to produce one unit of a product.
• Describe the equipment and machinery requirements, and if the company will lease or purchase equipment and machinery, and the related costs that the company estimates it will incur.
• Provide a list of raw material requirements, how they will be sourced, and the main suppliers that will supply the required inputs.

Section 7: Financial Plan

• Describe the financial projections of the company, by including the projected income statement, projected cash flow statement, and the balance sheet projection.

Section 8: Appendices and Exhibits

• Quotes of building and machinery leases
• Proposed office and warehouse plan
• Market research and a summary of the target market
• Credit information of the owners
• List of product and/or services

Related Readings

Thank you for reading CFI’s guide to Business Plans. To keep learning and advancing your career, the following CFI resources will be helpful:

• Corporate Structure
• Three Financial Statements
• Business Model Canvas Examples
• See all management & strategy resources
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CEOs & Founders

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The best business objective examples for success (from a CEO)

A business is defined by its mission, by its why . Business objectives are the goals you set for yourself, so that your organisation can make progress towards your mission.

I’ve been with Charlie since the very beginning as one of the original co-founders. I watched it grow from a small team cobbling together a product to an expanding business people are proud to work for. 

How did we get there? By setting goals that were well-defined and aligned to what we wanted to achieve – that’s why I wanted to share with you some business objectives examples I’ve used over the year.

Why setting the right business objectives is important

When you’re a small business, you have to do the most that you can with what you have. You will always be lacking in something - money, software tools, talent, staff. You have to make the most out of what you’re given. Every choice matters.

Objectives help you make the best strategic decisions you can. They inspire your teams, get them working towards a common purpose, and turn challenges into potential opportunities for success.

Setting the right business objectives will guide you towards making the most out of your limited resources so your business can grow.

How to formulate effective business objectives 

Creating business objectives that work is an art form. Many small business leaders (including myself) set our business objectives within a SMART framework: Specific, Measurable, Actionable, Relevant, and Time-bound.

• Specific : Clearly define what you want to achieve, and why. It gives you a clear direction
• Measurable : Can your progress be tracked, measured, and quantified? Set KPIs that tell you whether or not your strategies are working
• Achievable : It’s important to be ambitious, but your goals and objectives should be easily attainable
• Relevant : Having goals is fine and dandy, but how do they matter for the success of your business? Your objectives should align with your organisation’s values and long-term vision
• Time-bound : Your goals only matter if you make progress towards them. Setting a time frame for your goals

Find out how to set SMART goals in our complete guide on the topic.

Business objectives examples you can use

What kinds of business objectives should you set for yourself? How do you write your business objectives? I’d like to offer some examples of business objectives you might use yourself as a small business CEO.

Sales targets

Sales objectives focus on your business growth, whether that be through building your online presence or through diversification.

Example : Increase revenue by 5% month-over-month through new product lines and multi-channel digital marketing strategies.

Customer satisfaction

Your business is nothing without your customers. Customer satisfaction objectives help you improve the customer experience, build loyalty with your audience, and improve your brand reputation.

Example : Achieve a customer satisfaction score of 80% by improving support services and collecting regular customer feedback.

Market expansion

Are you thinking of expanding into a new geographical market? Use market expansion objectives to broaden your customer base and increase your business' market share.

Example : Expand into two new international markets by year's end, and establish a presence in two key cities.

Employee engagement

Are your employees motivated? Do they share your vision, and are they committed to your organisation? Setting engagement objectives can help keep it that way.

Example : Increase employee engagement scores by 25% by implementing a comprehensive wellness program and monthly team-building activities

Operational efficiency

Are there operations that can be optimized or improved? Set business objectives for operational efficiency to make them happen.

Example : Reduce operational costs by 15% through process optimization and adopting new technology solutions by the end of Q3.

Customer retention

Are your customers sticking around, or are they leaving? Can you figure out why? Use these business objectives to reduce your churn and improve your customer retention rates.

Example : Improve customer retention rates by 15% through a loyalty program and personalised customer service initiatives.

Charlie’s approach to setting objectives – our own example

At the beginning of each year, we set one objective that we want to accomplish. In 2023, that goal was We support a total of 3650 small businesses by the end of 2023 .

Once we have our objective, each team at Charlie has to come together and decide how we will work towards it together.

Each team sets their own internal SMART goals that contribute to the objective. The marketing team might set out to increase brand awareness by a certain amount. The sales team will set goals for customer acquisition.

Cycles and quests

Then, we use a Cycles and Quests model to keep each team working towards the primary objective.

Charlie divides the year into two 6-month Quests, where we focus on 3-4 company priorities. Each Quest consists of 4-week long “Cycles.”

We split up into smaller teams to work towards these business objectives for the coming Quest. Each time decide what tactics they will use to achieve those objectives to complete the Quest.

This way, we not only set ambitious goals, but we create a structured approach to achieving them.

How HR software helps you achieve your business objectives

A dedicated HR software tool can help you define your business objectives and come up with a plan for achieving them. The Charlie platform allows you to set and track goals so you can know what your team should focus on at any given time.

That ensures that everyone is contributing to the objectives. Individual team members can also set goals for themselves.

Your business objectives lead the way to your success

Having business objectives balances your short and long-term goals, keeps the organisation heading in the right direction, and helps you make the most out of whatever capital and manpower you have on hand.

It’s the new year. Take some time to reflect on your business processes. Are they based on SMART criteria?

If you need some guidance on setting appropriate business objectives, give Charlie a try to set both your business objectives and your personal goals.

How to develop an HR strategy for small businesses

Succession planning for businesses (with expert tips and free template), what is a cash flow forecast (tips and examples for small businesses and startups), try charlie for free.

Web Design and Digital Content Marketing Agency

Business Objectives and Goals: Setting you up for success – 10 Examples for Small Business

Future planning and strategic organisation are critical for business success, and a lack of them is often the leading cause of business failure. Business objectives and goals give your business something to work towards, a vision to achieve and ultimately – a purpose for going to work every day!

Whether it’s a new  project , a marketing strategy , or an annual strategic plan , business objectives are always invited to the party. This article introduces business objectives and goals, why they matter and how you can achieve them for success.

Table of Contents

Definition of Business Objectives

“ A business objective is a detailed picture of a step you plan to take to achieve a stated aim.”

Business objectives are a company’s specific, measurable, and time-bound goals to achieve its broader mission and vision. They provide a clear direction for the organisation, serve as a benchmark for performance, and guide strategic decision-making.

Business objectives are typically set across different levels of an organization and can encompass areas such as sales, profitability, growth, market share, customer satisfaction, operational efficiency, and innovation, among others. They are essential for aligning the efforts of various departments and ensuring that the company remains focused on achieving its overarching aims.

Difference between business goals and business objectives

Objectives and goals may be used interchangeably. However, they are not the same. Goals are the headlines, the final destination you want your business to reach, whereas objectives define your journey’s what and how details.

Think of it this way: the goal is to go on holiday from Ireland to Portugal. The objectives include specific details like which transportation you will take, how long the journey will last, how much the ticket costs, etc. Both concepts are important and intrinsic to business success .

In addition to the above point, business objectives and goals employ two languages. Goals usually use emotional and creative language since they express dreams or final achievements. Meanwhile, objectives usually speak in terms of numbers, percentages, and deadlines, practical language.

Why do you need to set business objectives?

Setting business objectives will help you define a road map for your business’ growth and performance. Without knowing where you are going, you will have no direction and eventually get lost. In terms of business performance , this could mean losing profits, wasting resources and not seizing the opportunities when they pass by.

Your goals are the source for any new ideas you want to introduce to your business. Take this, for example your business wants to be more involved in the local community, so you might consider pursuing business objectives such as sponsoring a local sports team or taking part in a charity run.

Goals help your business have a focus. In the meantime, objectives give your goal a means for obtaining it.

Why are business objectives important?

Business objectives are a company’s specific, measurable goals to achieve its broader mission and vision in a given period. They provide direction, motivate employees, and offer a foundation for measuring performance and making strategic decisions.

• Direction : They provide a clear path for the company, ensuring everyone is aligned and moving towards common goals.
• Motivation : Clear objectives can inspire and motivate employees by giving them a sense of purpose and achievement.
• Performance Measurement : Objectives offer benchmarks against which the company’s performance can be measured, allowing for adjustments and improvements.
• Resource Allocation : By setting priorities, objectives guide where resources (time, money, personnel) should be allocated.
• Risk Management : Clear objectives can help identify potential risks and develop strategies to mitigate them.

Business objectives are essential for guiding a company’s actions, evaluating its performance, and ensuring long-term success. They should be regularly reviewed and updated to reflect the evolving nature of the business environment and the company’s growth and development.

Types of Business Goals

Your business objectives may vary depending on the nature of your business, the industry, the competition, etc. Below are some common types of business objectives. Consider them all and determine which would best meet your business’ vision.

• Profitability Objectives : Goals related to achieving a specific profit margin, return on investment (ROI), or overall profit figure.
• Growth Objectives : Aim for expansion, such as increasing sales by a certain percentage, expanding to new markets, or launching new products or services.
• Market Share Objectives : Goals to capture a specific percentage of the market or to increase the company’s market share by a certain amount.
• Operational Efficiency Objectives : Focused on improving internal processes, reducing costs, or increasing production efficiency.
• Customer-Related Objectives : Goals related to customer acquisition, retention, satisfaction, or loyalty. Examples include reducing customer churn rates or achieving a specific Net Promoter Score (NPS).
• Innovation Objectives : Aim to develop and launch new products, services, or technologies.
• Employee-Related Objectives : Goals related to employee satisfaction, retention, development, or recruitment.
• Social and Environmental Objectives : Goals related to corporate social responsibility (CSR), such as reducing the company’s carbon footprint, engaging in community service, or achieving specific sustainability targets.

Setting business goals that are meaningful to your business is also important. Ask yourself where you see this business in five years and what you will do to get there – these questions will help you identify what business goals you should pursue.

Who should you communicate your business objectives to?

Communicating your business goals and objectives is essential to securing their success. You should communicate them to key stakeholders, employees and customers – check out the reasons below.

Stakeholders

Communicating your strategic vision with key stakeholders is essential to garner support for your business. Stakeholders might include potential/current investors or shareholders, so they must trust your judgment in setting business goals and objectives.

Understanding the objectives and goals of the company motivates your employees and makes them feel that they are a part of the mission. Communicate your business goals from the top down and ensure that key information is passed on. Your employees are one of your greatest assets in achieving business objectives, so they need to know what they are doing and the reason why they are doing it.

You would be surprised how quickly your customers/clients can become your biggest supporters of your business goals. Ensure that you communicate your strategic vision with those who support your business; it will help set you apart from the competition and encourage your audience to become enthusiasts of your business.

SMART Objectives

SMART objectives enhance the effectiveness and efficiency of goal-setting and execution. They provide a structured approach that increases the likelihood of achieving desired outcomes, making them a valuable tool for businesses in achieving their goals and objectives.

SMART is an acronym for Specific, Measurable, Achievable, Relevant, and Time-bound. It provides a framework to set clear and well-defined objectives – helping you identify exactly what you need to do to get the desired results.

The objective should be clear and specific, answering questions like: What do I want to accomplish? Why is it important? Who is involved?

It’s essential to track the progress and measure the outcome. Questions to consider include: How much? How many? How will I know when it is accomplished?

The objective should be realistic, given the available resources and time. It should stretch your abilities but still remain possible.

The objective should align with broader goals and be worthwhile. It should answer the question: Does this seem worthwhile? Is this the right time?

Setting a target date for deliverables is crucial. It answers the question: When will this be accomplished?

Why Do SMART Objectives Matter?

SMART objectives help you in making a real commitment to achieving your business goals. Check out why they matter below.

• Clarity and Focus : SMART objectives provide clear direction and allow individuals and teams to focus their efforts efficiently. They eliminate the ambiguity that can arise from vague objectives.
• Measurable Progress : Because SMART objectives are measurable, they allow for tracking progress over time. This can be motivating and can also highlight areas that need adjustment.
• Achievability : By ensuring that objectives are achievable, SMART criteria prevent setting goals that are too lofty and unrealistic, leading to frustration and demotivation.
• Relevance : Ensuring objectives are relevant means that effort and resources are directed towards goals that align with the broader mission and vision of the organization.
• Time Management : Time-bound objectives create a sense of urgency and a clear timeframe, which can aid in planning and prioritization.
• Improved Decision Making : With clear, measurable, and time-bound objectives, decision-making becomes more data-driven and aligned with the organization’s goals.
• Accountability : SMART objectives provide a clear benchmark for performance, making it easier to hold individuals or teams accountable for their outcomes.

Examples of Business Objectives

Here are some common objectives that both the private and public sector share:

This is a short-term objective that is usually set during times of crisis or when a small business is just starting. The objective of “survival” resembles an emergency alarm that requires serious and quick measures within tight deadlines. These types of objectives will immediately impact the business’s performance.

Sales Growth

As a matter of fact, in the world of business, money is the end goal of almost all businesses. It does not surprise that increasing the number of sales to the maximum is the objective of all companies, from start-ups to global businesses – sales growth is a common goal we all share.

Service Providing

This objective is more relevant to public sector organizations. Public services, like transportation, for example, do not have profit as their main focus. Their main objective is to provide value and facilitate the lives of the citizens. Even though these organizations gain some money, they must put the quality of the service itself before profit.

Business objectives examples for small business

Business objectives for small businesses are tailored to their specific needs, scale, and growth aspirations. Here are some examples of business objectives that a small business might set:

1. Sales and Revenue Objectives :

• Increase monthly sales by 15% over the next six months.
• Achieve a quarterly revenue of $50,000 by the end of the year.

2. Customer Acquisition and Retention :

• Acquire 100 new customers in the next three months.
• Reduce customer churn rate to below 5% for the next fiscal year.
• Increase repeat business from existing customers by 20% in the next quarter.

3. Market Expansion :

• Expand business operations to two new localities within the next year.
• Launch an online store and achieve 500 sales in the first six months.

4. Operational Efficiency :

• Reduce product return rates to below 3% by improving quality checks.
• Implement a new inventory management system to reduce stockouts by 50% within the next quarter.

5. Product and Service Development :

• Introduce two new product lines or services by the end of the year.
• Receive feedback from 80% of customers on a newly launched product within two months of its release.

6. Brand Awareness and Reputation :

• Increase social media followers by 30% over the next six months.
• Achieve a 4.5-star average rating on online review platforms by the end of the year.

7. Employee Objectives :

• Provide training programs for all employees to enhance their skills within the next quarter.
• Achieve an employee satisfaction rate of over 90% in the next survey .

8. Cost Management :

• Reduce operational costs by 10% in the next fiscal year through process improvements.
• Negotiate with suppliers to achieve a 5% reduction in raw material costs over the next six months.

9. Digital Presence and E-commerce :

• Increase website traffic by 40% in the next six months through SEO and content marketing.
• Achieve a conversion rate of 5% for online sales by optimizing the e-commerce checkout process.

10. Community Engagement and CSR :

• Organize quarterly community service events or workshops for the local community.
• Implement sustainable business practices to reduce the company’s carbon footprint by 20% next year.

When setting business objectives, small businesses , especially, should ensure that they are SMART (Specific, Measurable, Achievable, Relevant, Time-bound) to increase the likelihood of success and to facilitate performance tracking.

What is the Purpose of Aims and Objectives in Business?

Like many, you may be sceptical about setting objectives when starting a business. After all, aren’t the objectives of businesses pretty obvious? They want to make money, right? This is true, but it’s hardly the whole picture.

For one thing, ‘make lots of money’ isn’t the most concrete goal in the world, is it?

Your overarching mission might be to make a bundle of cash, but this is only half the story. When you define your business’s goals and objectives, you’re trying to create a roadmap to achieve profitability. Profitability is rarely possible without a clear definition of goals and objectives.

Why Businesses Set Aims and Objectives

Essentially, businesses set aims and objectives to give a framework for achieving success, as well as a way to monitor their progress. Your key business objectives should act as a guide for all of your staff throughout their daily tasks.

This has several benefits, including:

• Improving motivation and employee ownership of projects,
• Giving a clear mission,
• Helping your company to identify new ways to meet your core objectives.

Now that you know what aims, goals and objectives are for, let’s think more about how this influences your day-to-day operations.

What is the Difference Between Goals and Objectives in Business?

Business goals and objectives are not the same thing. As such, let’s look at what distinguishes business goals from how you define objectives.

This is pretty simple.

In short, your goals are your aspirations. They are what you’d like to achieve in a big-picture sense. By contrast, objectives are concrete deliverables to get you there.

Other Objectives

Ethical and social objectives.

Some organizations and business entities look beyond profit. They aim to raise awareness towards a specific issue. Business owners usually set the tone for the issue the business is concerned with.

For example, some fashion houses aim to spread awareness about animal-friendly products that do not involve animal cruelty during manufacture. Sometimes, a business may choose to empower women or to erase illiteracy as their objective according to the nature of the business. Although these organizations are not charitable, they still select an ethical or social objective which benefits their community while making profits.

Charities and Voluntary Organizations

These non-profitable organizations do not care about profits, so their objectives are never financial. Their objectives usually target community development and accessible services to the less fortunate.

Additional Business Objectives

It may be easier to set out smaller objectives such as goals to achieve some of the larger-scale business objectives. These could include objectives per month, staff objectives and also the likes of organisation and risk objectives.

Revenue, ROI and Cost Objectives

All of these objectives involve the cost of the business or organisation. They also affect one another. Revenue is the amount of money a business or organisation makes in a particular period. It does not include costs of anything else, including production or staff costs.

These costs are deducted from the revenue to make up the business’s net income. Return on Investment known as ROI, is another cost. It should also be an objective set out by a business. This is calculated by including all costs and comparing them to the revenue made by a product or service. If a business fails to hit ROI business objectives/targets, staying afloat and surviving in the market may be difficult. Therefore, this objective is very important.

Other cost objectives may include efficiency. Efficiently includes factors such as ‘How many of a particular product can one staff member produce in a day?’ or ‘How many units of gas or electricity do I get with a certain amount of money?’. If these objectives aren’t met, it may be worth reconsidering the staff’s role or whatever company the business gets its electricity or gas from.

Product and Services

If a business’s products and services are not included in its objectives, there’s a problem. These need to be included in business objectives as the business will understand the future of their products and business.

There is no point in having a business objective of gaining more customers if you’re not offering more services or products that would interest more people. A business must also set new product and service objectives, such as development time, money to spend, and release date.

Customer and Employee Experience

Setting out business objectives for your employees and customers is also ideal. Examples of business objectives for customers would be upselling and cross-selling.

This allows the customer to gain more from their experience while also benefitting the business. Domino’s Pizza in the UK can be good at this via their app. Once someone has clicked to submit their order (depending on stores), it can then ask if they want to buy other products at a discounted rate.

This is good because Dominoes in the UK can be expensive, so getting a ‘deal’ would make the customer feel more satisfied with their order.

Business strategy types

Business strategy refers to the plans and actions businesses implement to achieve their goals and gain a competitive advantage in the marketplace. Different business strategies cater to various aspects of a company’s operations, market positioning, and long-term vision. Here are some common types of business strategies:

1. Cost Leadership Strategy :

• This strategy aims to become the lowest-cost producer in the industry. By achieving economies of scale, optimizing operations, or sourcing cheap materials, companies can offer products or services at a lower price than competitors.

2. Differentiation Strategy :

• Companies using this brand development strategy aim to offer unique products or services that stand out from competitors. This uniqueness can be based on quality, design, features, customer service, or brand image.

3. Focused Cost Leadership :

• This strategy involves targeting a specific market segment and becoming the lowest-cost producer.

4. Focused Differentiation :

• Here, a company targets a specific market segment but offers unique products or services tailored to that segment’s needs.

5. Integrated Cost Leadership/Differentiation :

• Companies employing this strategy aim to use a mix of cost leadership and differentiation, offering unique products or services while maintaining competitive prices.

6. Growth Strategy :

• This strategy focuses on expanding the company’s footprint by increasing sales, entering new markets, or launching new products. Growth can be organic or through mergers and acquisitions.

7. Market Penetration Strategy :

• Companies aim to increase their market share in their current market, often by lowering prices, increasing advertising, or introducing minor product improvements.

8. Market Development Strategy :

• This involves entering new markets or targeting new segments with existing products.

9. Product Development Strategy :

• Companies focus on developing or upgrading new products to cater to their current market.

10. Diversification Strategy :

• This strategy involves entering entirely new markets with new products. It can be related (similar industry) or unrelated (different industry) diversification.

11. Retrenchment Strategy :

• When facing challenges, companies might reduce the scale of their operations by cutting down on expenses, selling off assets, or closing unprofitable business units.

12. Stability Strategy :

• Companies that are satisfied with their current position and performance might adopt a stability strategy, focusing on maintaining the status quo and making minor adjustments.

13. Blue Ocean Strategy :

• Instead of competing in saturated markets (red oceans), companies seek to create new market spaces (blue oceans) where competition is irrelevant, often by innovating or redefining industry boundaries.

14. Turnaround Strategy :

• Aimed at reversing a negative trend in a company, this strategy involves significant operational and strategic changes to recover from losses or declining performance.

Each business strategy type has its advantages and challenges. The choice of strategy often depends on the company’s current situation, industry dynamics, resources, and long-term vision. It’s also common for businesses to employ various strategies based on various factors and changing circumstances.

Setting up business objectives and goals involves planning where your business is going. Objectives should be precise and clear. They explain to everyone the “how” of your business. Being transparent about your objectives with your employees and clients is a huge plus. How do we define business objectives?

According to the nature of the service or product you offer. Some objectives are obvious and common, like sales growth or improving services. The phase of the business also counts. A start-up’s objectives differ from an established business’s, even though they may meet at some point.

Finally, you can always seek a business consultant if unsure about your next objective. Explore the objectives of big companies and follow in their footsteps. There is always an area of development or a new objective to reach, so be creative and ambitious!

In short, how you set and define business goals and objectives will greatly impact all aspects of your company.

About ProfileTree

ProfileTree is a specialised marketing agency based in Belfast, Northern Ireland. We offer many specialist services to help you achieve your business goals and objectives. The internet is where your business now needs to be. Do you need a website, or do you already have one that isn’t working for you? We offer web design and development services that will enable you to understand the online market. If your website isn’t working, we can help with our SEO Marketing magic .

We also offer video production and development and social media marketing services , which could help your brand and business explode online. An online presence could be the last piece of the puzzle for reaching your business goals and objectives. To learn more about our services, visit our agency services page or contact one of our team members.

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July 31, 2022

What are business objectives? Definition and examples

Brianna Harrison

Copy and content writer

Table of contents

Passing a driving test, earning a black belt in jiu-jitsu, knitting a frilly frock – these goals might seem unrelated, but they share one common trait: they’re all aspirational. Objectives come in various shapes and sizes, and you might be more adept at goal-setting than you think. However, a bit of clarity can go a long way. In this article, we’ll break down what business objectives are, highlight their key benefits, and offer examples across different departments.

Let's dive in…

What is an objective?

Terms like objectives, goals, and strategies often get used interchangeably, but they have distinct meanings. 

An objective answers the question: What do you want to achieve? Objectives are context-dependent, whether it's landing a pop shove-it on your skateboard or improving your business profits. For now, let's focus on defining business objectives and assume you're not Tony Hawk.

What is a business objective?

Business objectives are qualitative statements outlining the desired direction for your business, guided by the overarching strategy. While increasing profits is a common for-profit objective, other goals like boosting market share, increasing sales, and expanding the customer base are also prevalent.

Businesses create objectives to:

• Establish a direction.
• Evaluate performance.
• Guide projects and decision-making.
• Encourage collaboration and motivate teams.

There are several methods for developing and achieving effective business objectives, with Objectives and Key Results (OKRs) being a popular choice. These measurable statements help to track progress and adapt strategies accordingly.

However, business objectives aren't limited to vague long-term ambitions. Successful organisations develop both short-term and long-term objectives that support each other. This is where project objectives come into play – they serve as performance indicators for short-term projects, aligning them with long-term goals.

What are strategic objectives?

Strategic objectives are the actionable steps that implement a business’s broader goals. Think of your objective as the destination and your strategy as the road map to get there. In simpler terms, your strategic plan outlines the milestones and actions needed to achieve your overarching business objectives.

For example, if a company's broad objective is to improve sales, a strategic objective might be to grow sales by 10% by the end of the quarter through enhanced training and offering incentives for hitting targets. To meet these objectives within a certain timeframe, specific tasks should be assigned. In this example, a manager might schedule training sessions for specific employees with set deadlines for completion.

What is the difference between strategic and business objectives?

While they may sound similar, strategic and business objectives are complementary in propelling a company forward. Here’s the key distinction:

Business objective: This defines what you want to achieve on a broad scale.

Strategic objective: This specifies what you want to achieve and details the steps to get there.

Together, these objectives guide an organisation towards fulfilling its mission.

How to set measurable objectives

We’ve covered what objectives are and why they matter—now let's look at how to set them effectively. At Tability, we rely on a proven method known as OKRs, which stands for Objectives and Key Results . This approach helps teams set measurable goals and track their progress.

Understanding OKRs

O — Objectives: These are your business goals, outlining the broad outcomes you want to achieve.

KRs — Key Results: These are specific, measurable actions that indicate success.

OKRs are written in three easy steps:

1. Identify Objectives

Define your business objectives by describing the broad outcomes you want to achieve. Keep them general and avoid including numerical values or overly specific details.

2. Define Key Results

Set SMART (Specific, Measurable, Achievable, Relevant, Time-bound) key results to gauge success. Use this simple formula to get started:

Increase/decrease [metric] from X to Y

3. Add initiatives

Develop a strategy for achieving your key results by planning actionable steps. Assign these initiatives to team members, ensuring everyone knows their role in reaching the objectives.

5 examples of objective-setting by department

Feeling unsure about OKRs? Visualising them in action might help. Here are five examples of objectives for marketing, customer success, design, sales, and HR teams.

Marketing objectives examples

Objective: Enhance online presence

KR1: Increase Facebook followers from 10,000 to 15,000

Initiative: Run a competition backed by paid ads.

KR2: Boost homepage visits from 5,000 to 8,000 daily

Initiative: Conduct a UX A/B test on homepage design.

KR3: Consistently achieve 100 views per article daily

Initiative: Embed more keywords in articles and seek backlink opportunities from organisations.

Customer success objectives examples

Objective: Elevate customer satisfaction

KR1: Raise NPS from +32 to +45

Initiative: Implement feedback from the last NPS survey.

KR2: Increase repeat customer rate by 15%

Initiative: Offer a 20% discount to returning customers via email and create a customer loyalty program.

KR3: Boost referral rate from 30% to 50%

Initiative: Launch a referral program.

Design objectives examples

Objective: Enhance checkout page UX

KR1: Reduce checkout steps from 5 to 3

Initiative: Eliminate unnecessary information from the checkout process.

KR2: Speed up payment processing on the app by 30%

Initiative: Enable a guest checkout option.

KR3: Decrease cart abandonment from 20% to 5%

Initiative: Improve clarity on shipping costs.

Sales objectives examples

Objective: Increase sales revenue

KR1: Generate 20% of new business through upsell/cross-sell

Initiative: Train sales staff in upselling and cross-selling techniques.

KR2: Increase homepage conversion rate from 15% to 20%

Initiative: Add a pop-up to the site and include testimonials on the homepage.

KR3: Achieve quarterly revenue of $300,000

Initiative: Increase prices by 5% and run a 15%-off sale.

HR, People & Culture objectives

Objective: Improve employee retention

KR1: Reduce quarterly turnover from 20% to 10%

Initiative: Increase salaries by 2% for high performers.

KR2: Raise employee engagement score from 60% to 80%

Initiative: Organise social events during work hours and provide free lunch once a week.

KR3: Lower the number of weekly complaints from 3 to 1

Initiative: Give feedback to managers regarding multiple complaints.

Looking for more OKR examples? Visit our OKRs library .

How to set good objectives with AI and Tability

What’s the difference between an objective and a good objective? One is a vision; the other is reality.

How do you transform your OKRs into tangible achievements? By leveraging a goal-tracking platform like Tability, you gain a straightforward way to manage outcomes, foster meaningful conversations, and ensure accountability.

But Tability offers more than just team empowerment. Its powerful goal-setting AI helps you craft better objectives. With a simple prompt, the AI generates objectives complete with measurable key results, making goal-setting both efficient and effective.

‍ Sign up for a free trial of Tability today, and you can set up, track, and report on your objectives all in one place. Experience an OKR software that’s intuitive and accessible for the entire team.

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• How to Write a Great Business Plan: Overview and Objectives

The third in a comprehensive series to help you craft the perfect business plan for your startup.

This article is part of a series on  how to write a great business plan .

Providing an overview of your business can be tricky, especially when you're still in the planning stages. If you already own an existing business, summarizing your current operation should be relatively easy; it can be a lot harder to explain what you plan to become .

So start by taking a step back.

Think about what products and services you will provide, how you will provide those items, what you need to have in order to provide those items, exactly who will provide those items... and most importantly, whom you will provide those items to.

Consider our bicycle rental business example. It's serves retail customers. It has an online component, but the core of the business is based on face-to-face transactions for bike rentals and support.

So you'll need a physical location, bikes, racks and tools and supporting equipment, and other brick-and-mortar related items. You'll need employees with a very particular set of skills to serve those customers, and you'll need an operating plan to guide your everyday activities.

Sound like a lot? It boils down to:

• What you will provide
• What you need to run your business
• Who will service your customers, and
• Who your customers are

In our example, defining the above is fairly simple. You know what you will provide to meet your customer's needs. You will of course need a certain quantity of bikes to service demand, but you will not need a number of different types of bikes. You need a retail location, furnished to meet the demands of your business. You need semi-skilled employees capable of sizing, customizing, and repairing bikes.

And you know your customers: Cycling enthusiasts.

In other businesses and industries answering the above questions can be more difficult. If you open a restaurant, what you plan to serve will in some ways determine your labor needs, the location you choose, the equipment you need to purchase... and most importantly will help define your customer. Changing any one element may change other elements; if you cannot afford to purchase expensive kitchen equipment, you may need to adapt your menu accordingly. If you hope to attract an upscale clientele, you may need to invest more in purchasing a prime location and creating an appealing ambience.

So where do you start? Focus on the basics first:

• Identify your industry: Retail, wholesale, service, manufacturing, etc. Clearly define your type of business.
• Identify your customer. You cannot market and sell to customers until you know who they are.
• Explain the problem you solve. Successful businesses create customer value by solving problems. In our rental example, one problem is cycling enthusiasts who don't--or can't--travel with bikes. Another problem is casual cyclists who can't--or choose not to--spend significant sums on their own bikes. The rental shop will solve that problem by offering a lower-cost and convenient alternative.
• Show how you will solve that problem. Our rental shop will offer better prices and enhanced services like remote deliveries, off-hours equipment returns, and online reservations.

If you are still stuck, try answering these questions. Some may pertain to you; others may not.

• Who is my average customer? Who am I targeting? (Unless you plan to open a grocery store, you should be unlikely to answer, "Everyone!")
• What problem do I solve for my customers?
• How will I solve that problem?
• Where will I fail to solve a customer problem... and what can I do to overcome that issue? (In our rental example, one problem is a potential lack of convenience; we will overcome that issue by offering online reservations, on-resort deliveries, and drive-up equipment returns.)
• Where will I locate my business?
• What products, services, and equipment do I need to run my business?
• What skills do my employees need, and how many do I need?
• How will I beat my competition?
• How can I differentiate myself from my competition in the eyes of my customers? (You can have a great plan to beat your competition but you also must win the perception battle among your customers. If customers don't feel you are different... then you aren't truly different. Perception is critical.)

Once you work through this list you will probably end up with a lot more detail than is necessary for your business plan. That is not a problem: Start summarizing the main points. For example, your Business Overview and Objectives section could start something like this:

History and Vision

Blue Mountain Cycle Rentals is a new retail venture that will be located at 321 Mountain Drive, directly adjacent to an extremely popular cycling destination. Our initial goal is to become the premier provider for bicycle rentals. We will then leverage our customer base and position in the market to offer new equipment sales as well as comprehensive maintenance and service, custom equipment fittings, and expert trail advice.

• Achieve the largest market share bicycle rentals in the area
• Generate a net income of $235,000 at the end of the second year of operation
• Minimize rental inventory replacement costs by maintaining a 7% attrition rate on existing equipment (industry average is 12%)

Keys to Success

• Provide high quality equipment, sourcing that equipment as inexpensively as possible through existing relationships with equipment manufacturers and other cycling shops
• Use signage to attract visitors traveling to the national forest, highlighting our cost and service advantage
• Create additional customer convenience factors to overcome a perceived lack of convenience for customers planning to ride roads and trails some distance away from our shop
• Develop customer incentive and loyalty programs to leverage customer relationships and create positive word of mouth

You could certainly include more detail in each section; this is simply a quick guide. And if you plan to develop a product or service, you should thoroughly describe the development process as well as the end result.

The key is to describe what you will do for your customers--if you can't, you won't have any customers.

Next time we'll look at another major component in a business plan: your Products and Services .

More in this series:

• How to Write a Great Business Plan: Key Concepts
• How to Write a Great Business Plan: the Executive Summary
• How to Write a Great Business Plan: Products and Services
• How to Write a Great Business Plan: Market Opportunities
• How to Write a Great Business Plan: Sales and Marketing
• How to Write a Great Business Plan: Competitive Analysis
• How to Write a Great Business Plan: Operations
• How to Write a Great Business Plan: Management Team
• How to Write a Great Business Plan: Financial Analysis

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Business Plan Executive Summary Example & Template

Updated: Jun 3, 2024, 1:03pm

Table of Contents

Components of an executive summary, how to write an executive summary, example of an executive summary, frequently asked questions.

A business plan is a document that you create that outlines your company’s objectives and how you plan to meet those objectives. Every business plan has key sections such as management and marketing. It should also have an executive summary, which is a synopsis of each of the plan sections in a one- to two-page overview. This guide will help you create an executive summary for your business plan that is comprehensive while being concise.

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The executive summary should mimic the sections found in the business plan . It is just a more concise way of stating what’s in the plan so that a reader can get a broad overview of what to expect.

State the company’s mission statement and provide a few sentences on what the company’s purpose is.

Company History and Management

This section describes the basics of where the company is located, how long it has been in operation, who is running it and what their level of experience is. Remember that this is a summary and that you’ll expand on management experience within the business plan itself. But the reader should know the basics of the company structure and who is running the company from this section.

Products or Services

This section tells the reader what the product or service of the company is. Every company does something. This is where you outline exactly what you do and how you solve a problem for the consumer.

This is an important section that summarizes how large the market is for the product or service. In the business plan, you’ll do a complete market analysis. Here, you will write the key takeaways that show that you have the potential to grow the business because there are consumers in the market for it.

Competitive Advantages

This is where you will summarize what makes you better than the competitors. Identify key strengths that will be reasons why consumers will choose you over another company.

Financial Projections

This is where you estimate the sales projections for the first years in business. At a minimum, you should have at least one year’s projections, but it may be better to have three to five years if you can project that far ahead.

Startup Financing Requirements

This states what it will cost to get the company launched and running. You may tackle this as a first-year requirement or if you have made further projections, look at two to three years of cost needs.

The executive summary is found at the start of the business plan, even though it is a summary of the plan. However, you should write the executive summary last. Writing the summary once you have done the work and written the business plan will be easier. After all, it is a summary of what is in the plan. Keep the executive summary limited to two pages so that it doesn’t take someone a long time to peruse what the summary says.

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It might be easier to write an executive summary if you know what to expect. Here is an example of an executive summary that you can use as a template.

Bottom Line

Writing an executive summary doesn’t need to be difficult if you’ve already done the work of writing the business plan itself. Take the elements from the plan and summarize each section. Point out key details that will make the reader want to learn more about the company and its financing needs.

How long is an executive summary?

An executive summary should be one to two pages and no more. This is just enough information to help the reader determine their overall interest in the company.

Does an executive summary have keywords?

The executive summary uses keywords to help sell the idea of the business. As such, there may be enumeration, causation and contrasting words.

How do I write a business plan?

If you have business partners, make sure to collaborate with them to ensure that the plan accurately reflects the goals of all parties involved. You can use our simple business plan template to get started.

What basic items should be included in a business plan?

When writing out a business plan, you want to make sure that you cover everything related to your concept for the business,  an analysis of the industry―including potential customers and an overview of the market for your goods or services―how you plan to execute your vision for the business, how you plan to grow the business if it becomes successful and all financial data around the business, including current cash on hand, potential investors and budget plans for the next few years.

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Kimberlee Leonard has 22 years of experience as a freelance writer. Her work has been featured on US News and World Report, Business.com and Fit Small Business. She brings practical experience as a business owner and insurance agent to her role as a small business writer.

Cassie is a deputy editor collaborating with teams around the world while living in the beautiful hills of Kentucky. Focusing on bringing growth to small businesses, she is passionate about economic development and has held positions on the boards of directors of two non-profit organizations seeking to revitalize her former railroad town. Prior to joining the team at Forbes Advisor, Cassie was a content operations manager and copywriting manager.

Table of Contents

What are business objectives, why are business objectives important, business objectives vs goals, benefits of setting business objectives, how to set business objectives, 20+ types of business objectives to measure success, how to set business objectives in your business plan.

Objectives are the steps leading to goals, which are the driving force for any organization. Regardless of the business scale, every company follows an objective. But, they may be the same or different from the objectives of those working there. Knowing the business objective not only helps the business to grow efficiently by gathering the right team but also helps in the overall development of employees. Read on to understand the basics of business objectives and their importance. 

Businesses run on goals. Objectives are goals focused on operations, revenue, growth and productivity. A description of business objectives brings clarity to the owner and educates other workers about their direction. 

Business objectives can be strategic or operational. Strategic objectives are concerned with long-term goals and involve techniques at a bigger scale to accomplish the goal. Operational objectives focus on short-term goals and are a part of the strategic objectives. They are small steps that contribute to the ultimate aim.

Business objectives hold the following relevances for the company:

• Enlightens every individual about the shared vision of the company
• Increases product quality
• Improves company culture
• Recruit and retain high-quality employees
• Develop leadership
• Encourages innovation
• Increase revenue
• Expands productivity

Objectives and goals are often used interchangeably. However, objectives are the steps that lead the company, business, organization and even an individual to the goal. For instance, the business goal is to increase growth by 20% by the end of the year 2023. The business objective will be to market the enhancement in the quality and innovation of the product. 

Here are enlisted the advantages of setting business objectives:

Help Establish Clear Roadmaps

Objectives are used to understand the actions required in a specific period to achieve the goal.

Set the Groundwork for the Culture

They enhance the vision and provide direction to the members.

Influence Talent Acquisition

They provide clarity in the needs and recruit the talents based on the requirements.

Encourage Teamwork

A common goal encourages community participation.

Promote Sound Leadership

Similar goals and work environments can lead due to a clear vision of the aim. 

Establish Accountability

It imparts thorough knowledge and reason for the action inculcating accountability.

Drive Productivity

The clarity in actions and objectives increases productivity.

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Utilize a top to bottom approach to set the business objectives. Refer to the below-mentioned points for assistance:

1. Establish Clear Goals

Clarify the idea and understand the goal. Use the SWOT analysis and goal-setting frameworks for further specificity. Be honest with the need. For instance, the goal is to reach 1000 product sales within six months, increase the revenue by 10%, and many more. 

2. Set a Baseline

Now you know where to reach. Next, gain clarity about your current position concerning every factor in mind. Find out the deficiency or problem statement and research to know the same. It states the feasibility of the goal and provides the main area to work at. 

3. Involve Players at All Levels in the Conversation

Business includes the team. The decisions involving the same should also have the unit. Every department can bring forward its suggestions and analysis. Combine them to understand the long-term and short-term effects of applying multiple ideas. 

4. Define Measurable Outcomes

Measure the progress and outcome . You should have an account for the benefits gained by incorporating a particular change. It enables timely modification of the shift or task. It further brings transparency in actual effects and helps gain knowledge of when to revert or try a new strategy is possible.

5. Outline a Roadmap with a Schedule

Any above steps will yield results if a plan is set to execute them. Involve every member in this step as well. Make a practical roadmap or timeline indicating the action is complete at the appointed time. For further clarity, break down each objective into different tasks and be precise about them. 

6. Integrate Successful Changes

Only some actions will lead to failure or success. Both are accompanied by trying new things.in such cases, observe and process. Then mindfully incorporate the items based on necessity.

Based on the mentioned information on business objectives, it is crystal clear that they vary according to the goal . Review the particle examples of the previous statement below:

Financial Business Objectives

• Cost: It includes expenditure in the business. The ultimate aim is to minimize it as much as possible without compromising the quality. 
• Sustainable growth: Businesses aiming to thrive for decades must consider the sustainability of their actions, plans, and financial objectives. 
• Profitability: It is another factor that contributes to long-lasting business. 
• Cash flow: It involves expenditure and income in a more complicated manner. Its positive or negative status decides the business's financial success in the long run. 
• Revenue: Businesses can focus on profit or, specifically, on revenue. It includes deciding a particular amount or percentage the company wishes to see itself after a specific period. 

Customer-Centric Business Objectives

• Sales: Concerning sales, the objectives can be increasing cross-selling, decreasing the customer acquisition cost, or related activity.
• Market share: The companies that aim to set themselves in the market can include the objective of increasing market share.
• Competitive positioning: it encourages further development of the project based on customer's needs and currently present features in the market
• Customer satisfaction : It includes regularly taking feedback and criticism from the customers and reflecting on the same
• Churn: Reducing churn or the number of customer losses is essential for some businesses to consider.
• Brand awareness: Investing in brand awareness helps get focussed. Clubed with quality and affordability, it is expected to shoot up sales. 

Internal Business Objectives

• Diversity and inclusion: Talents and skills can be found in any part of the globe. Welcoming and embracing them helps you make long-term relationships with them. 
• Change management: Changes are difficult to deal with. Efficiently working on them with a plan helps smoothen the transition. 
• Company growth: sustainable growth in terms of employees is a challenging task and hence needs to be included as an objective
• Employee satisfaction and engagement: It involves reducing their workload and keeping them happy. It shoots productivity. 
• Productivity: Efficient segregation of work based on interest to learn and known skills can increase productivity. Additional factors may be needed, thus requiring it to be worked on as an objective.
• Employee retention: Decreased turnover accompanies familiarity, loyalty, and dedication between employees and business
• Organizational culture is one of the key factors being considered by talents before taking up the job. Caring for employees and their issues is directly related to the company's success.
• Employee effectiveness: Work on efficiency and effectiveness by the team members. Promote methods to encourage it. 

Regulation-Related Business Objectives

• Compliance: Prioritize compliance requirements and set it as an objective to compulsorily meet them on time.
• Quality control: Including it as an objective showcases the company's focus. It further enhances the product's reach to customers and increases revenue.
• Waste reduction: Often ignored, it helps in keeping the environment safe. The act further provides indirect publicity and hence revenue and brand awareness.  

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9 Business Plan Examples to Inspire Your Own (2024)

Need support creating your business plan? Check out these business plan examples for inspiration and guidance.

Any aspiring entrepreneur researching how to start a business will likely be advised to write a business plan. But few resources provide business plan examples to really guide you through writing one of your own.

Here are some real-world and illustrative business plan examples to help you craft your business plan .

Business plan format: 9 examples

The business plan examples in this article follow this template:

• Executive summary
• Company description
• Market analysis
• Products and services
• Marketing plan
• Logistics and operations plan
• Financial plan
• Customer segmentation

1. Executive summary

Your executive summary is a page that gives a high-level overview of the rest of your business plan. While it appears at the beginning, it’s easiest to write this section last, as there are details further in the report you’ll need to include here.

In this free business plan template , the executive summary is four paragraphs and takes a little over half a page. It clearly and efficiently communicates what the business does and what it plans to do, including its business model and target customers.

2. Company description

You might repurpose your company description elsewhere, like on your About page , social media profile pages, or other properties that require a boilerplate description of your small business.

Soap brand ORRIS has a blurb on its About page that could easily be repurposed for the company description section of its business plan.

You can also go more in-depth with your company overview and include the following sections, like in this business plan example for Paw Print Post:

Business structure

This section outlines how you registered your business —as an LLC , sole proprietorship, corporation, or other business type : “Paw Print Post will operate as a sole proprietorship run by the owner, Jane Matthews.”

Nature of the business

“Paw Print Post sells unique, one-of-a-kind digitally printed cards that are customized with a pet’s unique paw prints.”

“Paw Print Post operates primarily in the pet industry and sells goods that could also be categorized as part of the greeting card industry.”

Background information

“Jane Matthews, the founder of Paw Print Post, has a long history in the pet industry and working with animals, and was recently trained as a graphic designer. She’s combining those two loves to capture a niche in the market: unique greeting cards customized with a pet’s paw prints, without needing to resort to the traditional (and messy) options of casting your pet’s prints in plaster or using pet-safe ink to have them stamp their ’signature.’”

Business objectives

“Jane will have Paw Print Post ready to launch at the Big Important Pet Expo in Toronto to get the word out among industry players and consumers alike. After two years in business, Jane aims to drive $150,000 in annual revenue from the sale of Paw Print Post’s signature greeting cards and to have expanded into two new product categories.”

“Jane Matthews is the sole full-time employee of Paw Print Post but hires contractors as needed to support her workflow and fill gaps in her skill set. Notably, Paw Print Post has a standing contract for five hours a week of virtual assistant support with Virtual Assistants Pro.”

Your mission statement may also make an appearance here. Passionfruit shares its mission statement on its company website, and it would also work well in its example business plan.

3. Market analysis

The market analysis consists of research about supply and demand , your target demographics, industry trends, and the competitive landscape. You might run a SWOT analysis and include that in your business plan. 

Here’s an example SWOT analysis for an online tailored-shirt business:

You’ll also want to do a competitive analysis as part of the market research component of your business plan. This will tell you which businesses you’re up against and give you ideas on how to differentiate your brand. A broad competitive analysis might include:

• Target customers
• Unique value proposition , or what sets the products apart
• Sales pitch
• Price points for products
• Shipping policy

4. Products and services

This section of your business plan describes your offerings—which products and services do you sell to your customers? Here’s an example for Paw Print Post that explains its line of custom greeting cards, along with details on what makes its products unique.

5. Marketing plan

It’s always a good idea to develop a marketing plan before you launch your business. Your marketing plan shows how you’ll get the word out about your business, and it’s an essential component of your business plan as well.

The Paw Print Post focuses on four Ps: price, product, promotion, and place. However, you can take a different approach with your marketing plan. Maybe you can pull from your existing marketing strategy , or maybe you break it down by the different marketing channels. Whatever approach you take, your marketing plan should describe how you intend to promote your business and offerings to potential customers.

6. Logistics and operations plan

The Paw Print Post example considered suppliers, production, facilities, equipment, shipping and fulfillment, and inventory. This includes any raw materials needed to produce the products.

7. Financial plan

The financial plan provides a breakdown of sales, revenue, profit, expenses, and other relevant financial metrics related to funding and profiting from your business.

Ecommerce brand Nature’s Candy’s financial plan breaks down predicted revenue, expenses, and net profit in graphs.

It then dives deeper into the financials to include:

• Funding needs
• Projected profit-and-loss statement
• Projected balance sheet
• Projected cash-flow statement

You can use a financial plan spreadsheet to build your own financial statements, including income statement, balance sheet, and cash-flow statement.

8. Customer segmentation

Customer segmentation means dividing your target market into groups based on specific characteristics. These characteristics can be demographics, psychographics, behavior, or geography. Your business plan will provide detailed information on each segment, like its size and growth potential, so you can show why they are valuable to your business. 

Airsign , an eco-friendly vacuum cleaner company, faced the challenge of building a sustainable business model in the competitive home appliance market. They identified three key customer personas to target:

• Design-oriented urban dwellers
• Millennials moving to suburbs
• Older consumers seeking high-quality appliances

The company utilized Shopify’s customer segmentation tools to gain insights and take action to target them. Airsign created targeted segments for specific marketing initiatives.

Put your customer data to work with Shopify’s customer segmentation

Shopify’s built-in segmentation tools help you discover insights about your customers, build segments as targeted as your marketing plans with filters based on your customers’ demographic and behavioral data, and drive sales with timely and personalized emails.

9. Appendix

The appendix provides in-depth data, research, or documentation that supports the claims and projections made in the main business plan. It includes things like market research, finance, résumés, product specs, and legal documents. 

Readers can access detailed info in the appendix, but the main plan stays focused and easy to read. Here’s an example from a fictional clothing brand called Bloom:

Appendix: Bloom Business Plan

Types of business plans, and what to include for each

This lean business plan is meant to be high level and easy to understand at a glance. You’ll want to include all of the same sections in one-page business plan, but make sure they’re truncated and summarized:

• Executive summary: truncated
• Market analysis: summarized
• Products and services: summarized
• Marketing plan: summarized
• Logistics and operations plan: summarized
• Financials: summarized

A startup business plan is for a new business. Typically, these plans are developed and shared to secure funding . As such, there’s a bigger focus on the financials, as well as on other sections that determine viability of your business idea—market research, for example:

• Market analysis: in-depth
• Financials: in-depth

Your internal business plan is meant to keep your team on the same page and aligned toward the same goal:

A strategic, or growth, business plan is a big-picture, long-term look at your business. As such, the forecasts tend to look further into the future, and growth and revenue goals may be higher. Essentially, you want to use all the sections you would in a normal business plan and build upon each:

• Market analysis: comprehensive outlook
• Products and services: for launch and expansion
• Marketing plan: comprehensive outlook
• Logistics and operations plan: comprehensive outlook
• Financials: comprehensive outlook

Feasibility

Your feasibility business plan is sort of a pre-business plan—many refer to it as simply a feasibility study. This plan essentially lays the groundwork and validates that it’s worth the effort to make a full business plan for your idea. As such, it’s mostly centered around research:

Nonprofit business plans are used to attract donors, grants, and partnerships. They focus on what their mission is, how they measure success, and how they get funded. You’ll want to include the following sections in addition to a traditional business plan:

• Organization description
• Need statement
• Programs and services
• Fundraising plan
• Partnerships and collaborations
• Impact measurement

Set yourself up for success as a business owner

Building a good business plan serves as a roadmap you can use for your ecommerce business at launch and as you reach each of your business goals. Business plans create accountability for entrepreneurs and synergy among teams, regardless of your business model .

Kickstart your ecommerce business and set yourself up for success with an intentional business planning process—and with the sample business plans above to guide your own path.

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Business plan examples FAQ

How do i write a simple business plan.

To write a simple business plan, begin with an executive summary that outlines your business and your plans. Follow this with sections detailing your company description, market analysis, organization and management structure, product or service, marketing and sales strategy, and financial projections. Each section should be concise and clearly illustrate your strategies and goals.

What is the best format to write a business plan?

The best business plan format presents your plan in a clear, organized manner, making it easier for potential investors to understand your business model and goals. Always begin with the executive summary and end with financial information or appendices for any additional data.

What are the 4 key elements of a business plan?

• Executive summary: A concise overview of the company’s mission, goals, target audience, and financial objectives.
• Business description: A description of the company’s purpose, operations, products and services, target markets, and competitive landscape.
• Market analysis: An analysis of the industry, market trends, potential customers, and competitors.
• Financial plan: A detailed description of the company’s financial forecasts and strategies.

What are the 3 main points of a business plan?

• Concept: Your concept should explain the purpose of your business and provide an overall summary of what you intend to accomplish.
• Contents: Your content should include details about the products and services you provide, your target market, and your competition.
• Cash flow: Your cash flow section should include information about your expected cash inflows and outflows, such as capital investments, operating costs, and revenue projections.

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10 Most Important Business Objectives

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Your business objectives are the results you hope to achieve as you run and grow your business. As an entrepreneur, you are concerned with every aspect of your business and need to have clear goals in mind for your company if you are to stay on track. Having a comprehensive list of business objectives creates the guidelines that become the foundation for your business planning.

1. Getting and Staying Profitable

Maintaining profitability means making sure that revenue stays ahead of the costs of doing business. Focus on controlling costs in both production and operations while maintaining the profit margin on products sold.

2. Productivity of People and Resources

Employee training, equipment maintenance and new equipment purchases all go into company productivity. Your objective should be to provide all of the resources your employees need to remain as productive as possible.

3. Excellent Customer Service

Good customer service helps you retain clients and generate repeat revenue. Keeping your customers happy should be a primary objective of your organization.

4. Employee Attraction and Retention

Employee turnover costs you money in lost productivity and the costs associated with recruiting, which include employment advertising and paying placement agencies. Maintaining a productive and positive employee environment improves retention.

5. Mission-driven Core Values

Your company mission statement is a description of the core values of your company. It is a summary of the beliefs your company holds in regard to customer interaction, responsibility to the community and employee satisfaction. The company's core values become the objectives necessary to create a positive corporate culture.

6. Sustainable Growth

Growth is planned based on historical data and future projections. Growth requires the careful use of company resources such as finances and personnel.

7. Maintaining a Healthy Cash Flow

Even a company with good cash flow needs financing contacts in the event that capital is needed to expand the organization. Maintaining your ability to finance operations means that you can prepare for long-term projects and address short-term needs such as payroll and accounts payable.

8. Dealing with Change

Change management is the process of preparing your organization for growth and creating processes that effectively deal with a developing marketplace. The objective of change management is to create a dynamic organization that is prepared to meet the challenges of your industry.

9. Reaching the Right Customers

Marketing is more than creating advertising and getting customer input on product changes. It is understanding consumer buying trends, being able to anticipate product distribution needs and developing business partnerships that help your organization to improve market share.

10. Staying Ahead of the Competition

A comprehensive analysis of the activities of the competition should be an ongoing business objective for your organization. Understanding where your products rank in the marketplace helps you to better determine how to improve your standing among consumers and improve your revenue.

• Clear Point Strategy: 56 Strategic Objective Examples For Your Company To Copy
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George N. Root III began writing professionally in 1985. His publishing credits include a weekly column in the "Lockport Union Sun and Journal" along with the "Spectrum," the "Niagara Falls Gazette," "Tonawanda News," "Watertown Daily News" and the "Buffalo News." Root has a Bachelor of Arts in English from the State University of New York, Buffalo.

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How to write an effective project objective, with examples

You finished your project, now what?

If you don’t have a system in place to know what your project objectives are, you don’t have an easy way to know: Did your project succeed? Did you hit your goals? Or did you miss your target?

What are project objectives?

Project objectives are what you plan to achieve by the end of your project. This might include deliverables and assets, or more intangible objectives like increasing productivity or motivation. Your project objectives should be attainable, time-bound, specific goals you can measure at the end of your project.

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Project objectives are a critical element of  project management —without them, you don’t have a succinct way to communicate your goals before and during the project, nor do you have a measurable way to evaluate your success after the project ends.

If you’re just getting started with project objectives, here’s how they differ from other project management elements:

Project objectives vs. project goals

Though some teams may use these interchangeably, there is a distinct difference between project goals vs. objectives . In general, project goals are higher-level than project objectives. Your project goals should outline what happens once your project is successful, and how your project aligns with overall business objectives.

Project objectives, on the other hand, are more detailed and specific than project goals. Though many project objectives may impact business objectives, your project objectives are more focused on your actual, specific deliverables at the end of the project.

Example of a project objective:  Add five new ways for customers to find the feedback form in-product within the next two months.

Example of a project goal:  Make it easier for the engineering team to receive and respond to customer feedback.

Project objectives vs. business objectives

Project objectives are just that—objectives and performance indicators for individual projects. Your project objectives should apply to the project they’re about, and they should be specific enough to guide your team in evaluating project success.

Business objectives are bigger than a single project. Unlike project objectives, your business objectives will fuel your business trajectory and velocity. Your business objectives should be long-term guidelines for your entire company or department. They will guide your company goals for a quarter or year, and they should be written in whatever goal-setting methodology your team uses, like  objectives and key results (OKRs) .

Example of a project objective:  Increase our company Net Promoter Score (NPS) to 62 by the end of the quarter.

Example of a business objective:  Become the premier service provider in our category.

Project objectives vs. project plan

Your project plan is a blueprint of the key elements your team needs to accomplish in order to successfully achieve your project goals and objectives. However, your project plan should include several additional key elements, like your project stakeholders, deliverables, timeline, and more.

Plan to create your project objectives before working on your project plan, since your objectives will likely drive other elements of your project plan, like deliverables and success metrics. But once your project objectives are written, you’ll likely share them with stakeholders by way of the project plan.

Example of a project objective:  Increase click through rate (CTR) engagement on email by 10% by the end of Q3.

Example of a project plan:  See an example plan in our  guide to project planning .

Project objectives vs. project milestones

At first glance, “objectives” and “milestones” sound like the same thing—they’re both targets within a project. But project milestones, in general, should be smaller in scope than project objectives.

A  project milestone  is a checkpoint that marks a specific achievement in your project timeline. Milestones themselves don’t represent work—rather, they record the accomplishment of a group of tasks or deliverables. While project milestones are important, your project objectives encompass your whole project.

Example of a project objective:  Obtain 20,000 RSVPs to our virtual event before the closing date for signups (June 23rd).

Example of a project milestone:  June 8th, 2021: Web page promotion upcoming virtual event goes live.

Project objectives vs. project deliverables

Project deliverables  are the assets you want to have at the end of your project—in a marketing campaign, for example, a deliverable could be a new ad or a web page. In general, your project objectives will define what your deliverables are—but your objectives should also be broader than your deliverables.

In addition to capturing deliverables, your project objectives will also define the benefits and outcomes to come from those deliverables, especially as they relate to the grander scheme of your project goals and business objectives.

Example of a project objective:  Reduce monthly customer churn to >1% before the end of the year.

Example of a deliverable:  Launch winback campaign for all lapsed customers.

The benefits of project objectives

A clear project objective helps you know where you’re going with your project. Without a project objective, you don’t have an easy way to know if your project succeeded or failed—nor can you plan improvements for the next project you work on.

When team members don’t have a clear sense of how their work fits into the larger project and company goals, they’re less motivated and less engaged. According to the  Asana Goals Report , only 26% of knowledge workers have a clear understanding of how their individual work contributes toward company goals. Granted, your project objectives aren’t company goals—but they’re the middle step that connects individual work to your project work to your company goals.

So when you have clearly-defined project objectives, your team members can consistently evaluate their work and refocus on the objectives if they’ve gotten misaligned. Think of your objectives as a compass to help your team continue moving in the right direction.

5 tips to write great project objectives

The secret to writing great project objectives is to create objectives that are clearly written and helpful. You can do this by using the SMART methodology , which stands for:

For a full walkthrough of this methodology, read our article to learn how to write better SMART goals .

1. Set your project objectives at the beginning of your project

In order for your objectives to guide the results of the project, you need to set them at the beginning and use them to guide your project. As we mentioned earlier, your project objectives are a key element of your  project plan , which you should also create at the beginning of your project.

2. Involve your project team in the goal-setting process

The more buy-in you get, the more successful your project objectives will be. Your stakeholders need to have a clear understanding of the objectives of the project, so they can approach the rest of your project plan and the work that happens during the project most effectively.

3. Create brief, but clear, project objective statements

If this is your first time writing a project objective, you may be tempted to outline every detail—but try to keep your project objective short if you can. Think of it as a statement to guide the results of your project—your project objective statement should be about one to two sentences long. The additional information, like your project budget or stakeholders, will be captured in your project plan.

4. Make sure your objectives are things you can control

This is where the SMART acronym comes in to play to help you create clearly-defined, realistic, and controllable project objectives. There are five elements to this framework:

Specific.  Make sure your project objective statement clearly covers the project your team is currently working on. Avoid writing overly broad project objectives that don’t directly connect to the result of the project.

Measurable.  At the end of your project, you need a way to clearly look back and determine if your project was a success. Make sure your project objectives are clearly measurable things—like percentage change or a specific number of assets.

Achievable.  Are your project objectives something you can reasonably hope to achieve within your project? this is connected to your project scope —if your project scope is unrealistic, your project objectives likely will be, too. Without Achievable project goals, your project may suffer from  scope creep , delays, or overwork.

Realistic.  When you’re creating your project objectives, you should have a general sense of your  project resources . Make sure your objectives are something you can achieve within the time frame and with the resources you have available for this project.

Time-bound.  Your project objectives should take into account how long your project timeline is. Make sure you factor in the time you have available to work on your project.

5. Check in on your project objectives during the project’s lifecycle

Employees who understand how their individual work adds value to their organization are  2X as motivated . In order to keep your team aligned and motivated, make sure to check in and update them on your project objectives frequently. In your  project status reports , include a section that connects back to your project objectives. Share whether your current project is on track, at risk, or off track. That way, your project team can recalibrate if necessary and move forward in a way that best contributes to your project objectives.

Examples of good and bad project objectives

It’s not easy to write a project objective, and it’ll take time for you to get in the groove of writing these for your projects. That’s ok! Check out these three examples of good and bad objectives to help you write your own:

Example 1: Business project objective

Bad: Launch new home page.

This project objective is missing many important characteristics. Though this objective is measurable, achievable, and realistic, it’s not specific or time-bound. When should the home page be live? What should the redesign focus on?

Good: Create net-new home page assets and copy, focusing on four customer stories and use cases. Launch refreshed, customer-centric home page by the end of Q2.

This project objective is solid. It’s specific ( create net-new home page assets and copy ), measurable ( launch refreshed, customer-centric home page ), achievable and realistic ( focusing on four customer stories and use cases ), and time bound ( by the end of Q2 ).

Example 2: Nonprofit project objective

Bad: Increase sustainability in our production process by 5%

Though this project objective is more specific than the previous bad example, it’s still lacking several important characteristics. This objective is measurable ( by 5% ), but it’s not specific or time-bound, since we don’t specify what “sustainability” means or by when the production process should improve. As a result, we don’t really know if it’s achievable or realistic.

Good: Reduce operational waste by 5% and increase use of recycled products by 20% in the next 12 weeks.

This project objective builds upon the previous one, because we now have a specific objective. This project objective also includes a way to measure the goal ( by 5%... by 20% ). The objective is a little ambitious, but the fact that it’s time-bound ( in the next 12 weeks ) makes it both achievable and realistic.

Example 3: Personal project objective

Bad: Improve performance reviews

Believe it or not, most personal project objectives aren’t specific or measurable. That’s because we have a hard time turning success metrics inwards, onto ourselves. But in order to know if we improved and achieved our personal goals, we need to create a clearer project objective.

Good: Get at least a 4/5 on both the March and September performance reviews in 2021.

Here, we have a project objective that checks all of the right boxes: it’s specific ( get at least a 4/5 ), measurable ( 4/5 ), achievable and realistic ( 4/5 gives us room for any unanticipated difficulties ), and time-bound ( in 2021 ).

Objectively speaking, project objectives are a good idea

Setting a project objective can help your team gain clarity, align on work, and get more work done. But remember: project objectives are just one part of your overall project plan. To learn more about how you can increase clarity and alignment during the project planning stage, read our guide to  writing project plans .

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Examples of Business Plans That Drive Success

A robust business plan is more than just a document; it’s a blueprint for success, guiding entrepreneurs through the complexities of building a thriving company. For instance, the early business plan of Starbucks outlined a strategy for turning a local coffee shop into a national phenomenon through an aggressive expansion and unique customer experience, which became key drivers of their widespread success. Similarly, Google’s initial business plan focused on improving the speed and accuracy of search results, emphasizing a user-friendly interface and algorithmic innovations, which helped them dominate the internet search industry.

These examples highlight the critical role a well-constructed business plan plays in setting the stage for a company’s success. A successful business plan not only details what the company plans to do but also articulates how it plans to outperform competitors by addressing a specific market need in a unique way. By studying such successful business plans, new entrepreneurs can learn how to craft plans that attract investors, guide internal operations, and achieve sustainable growth, turning visionary ideas into profitable realities.

The Importance of a Well-Structured Business Plan

The cornerstone of any successful business journey is often a comprehensive and well-structured business plan. Whether you are an entrepreneur seeking funding , an investor evaluating opportunities, or a finance professional advising clients, the importance of a meticulously crafted business plan cannot be overstated. A robust business plan not only acts as a roadmap for growth and sustainability but also fosters confidence among stakeholders, thereby driving success. In this article, we will delve deep into various examples of business plans that have led to flourishing enterprises, aiming to provide you with a collection of insightful templates and strategies.

A solid business plan plays several key roles in driving business success:

• Acts as a roadmap for growth and sustainability
• Fosters stakeholder confidence
• Serves as a basis for capital allocation decisions

The roles outlined above are critical in shaping the direction and viability of any business. Acting as a detailed strategic document, a business plan underpins sustainable growth, instills confidence among investors and stakeholders, and guides sound investment decisions.

Key Components of a Business Plan

To build an effective business plan, several components must be carefully structured. These components form the backbone of the plan, each contributing to its overall strength and functionality.

Strategic Goal Setting

Strategic goals provide clarity and focus, driving the business towards its long-term vision. Setting specific, measurable, achievable, relevant, and time-bound ( SMART ) goals ensures that each step taken is aligned with the overall objectives of the enterprise.

Market Analysis

Understanding the market landscape is crucial. Comprehensive market analysis offers insights into customer needs, competitor actions, and industry trends. This information is indispensable for positioning the business strategically and identifying competitive advantages.

Budget Planning

Effective budget planning entails creating a detailed financial blueprint that forecasts revenue, expenses, and profitability. It is essential for ensuring the sustainable financial health of the business, guiding operational decisions, and managing resources efficiently.

Feasibility Studies

Feasibility studies assess the practicality and potential success of a business idea. By evaluating market demand, economic factors, and operational challenges, these studies help in making informed decisions and mitigating risks.

Practical Examples of Business Plans

To illustrate how these components come together to form a robust business plan, let us explore a few real-world examples:

These examples illustrate how integrating strategic goal setting, market analysis, budget planning, and feasibility studies can lead to tangible business successes. By leveraging these elements, entrepreneurs and finance professionals alike can construct business plans that not only map out the path to success but also adapt flexibly to changing market conditions.

Understanding the importance of these components and seeing their application in real-world scenarios can significantly enhance your ability to create effective business plans. Let’s embark on this journey to understanding why a concrete business plan is indispensable and how real-world examples can guide you toward achieving your business objectives.

Creating a Business Plan for a Tech Startup

Creating a business plan for a tech startup involves addressing unique challenges and leveraging specific opportunities within the technology sector. A well-rounded business plan typically includes key components such as the executive summary, market analysis, marketing strategy, and financial plan. This was excellently demonstrated by TechInspire, a hypothetical startup focused on an innovative Software as a Service platform. Below, we provide a comprehensive breakdown of their approach.

Key Components

Executive summary.

TechInspire’s mission is to streamline project management for small to medium-sized enterprises through their Software as a Service product, aiming to offer a more efficient and effective tool tailored to this market segment’s needs.

A thorough analysis identified a growing demand for cloud-based solutions, with projections showing a 20% annual market growth rate, highlighting a rife opportunity for expansion and dominance.

Marketing Strategy

The strategy emphasized a multifaceted approach including digital marketing, partnerships with industry influencers, and a freemium pricing model designed to attract initial users and build a strong customer base swiftly.

Financial Plan

The financial plan outlined critical financial metrics such as break-even analysis, projected cash flow, and detailed funding requirements essential for scaling operations effectively and sustainably.

Key Data Points

To provide a quick snapshot of the most critical information in TechInspire’s business plan, refer to the table below, which outlines key data points like market growth rate and projected cash flow.

This table highlights the actionable insights derived from the market analysis and financial projections, giving potential investors a clear picture of TechInspire’s financial health and growth prospects. By ensuring that critical data points are easily accessible, TechInspire enhances the business plan’s readability and impact.

Challenges and Unique Solutions

Tech startups face numerous challenges, but TechInspire’s business plan takes specific strategies to overcome these obstacles. Here is a breakdown of common challenges and TechInspire’s approach to addressing them:

• Technical Development: In the highly competitive tech sector, staying ahead with cutting-edge technology is crucial.
• Market Penetration: Gaining initial user traction can be difficult amidst numerous competing solutions.
• Resource Management: Efficiently managing limited resources to maximize growth and scalability.

TechInspire addresses these challenges with the following strategies:

• Investing in continuous development and hiring top-tier talent to maintain a technological edge.
• Implementing a freemium pricing model to attract users and build a community base quickly.
• Focusing on strategic partnerships and digital marketing to increase visibility and customer acquisition.

By understanding the specific challenges faced by tech startups and developing targeted solutions, TechInspire’s business plan demonstrates foresight and strategic planning. This ensures a more resilient and adaptive business model capable of navigating the dynamic tech landscape successfully.

The Importance of a Well-Developed Business Plan in the Retail Clothing Industry

In the competitive world of retail clothing, having a well-developed business plan is not just beneficial but essential. It can be the strategic difference between thriving in a crowded market and being forced to close shop. Consider the fictional case of FashionForward, a retail clothing store that meticulously crafted a detailed business plan to steer its operations and growth strategy toward success.

Key Components of FashionForward’s Business Plan

Each component of a business plan plays a crucial role in ensuring the smooth functioning and strategic direction of the business. Below are the key sections of FashionForward’s plan, each introduced with a brief explanation.

FashionForward strives to become a leading brand in the retail sector by focusing on trendy, affordable, and eco-friendly clothing options that appeal to a growing segment of environmentally-conscious consumers.

The market analysis section includes

• Identification of target demographics
• In-depth competitor analysis
• Assessment of market trends, particularly the shift toward sustainable fashion

Understanding these elements helps FashionForward position itself appropriately and strategize its market entry effectively.

Operational Plan

The operational plan covers the nuts and bolts of running the business, including:

• Selected store locations
• Advanced inventory management system
• Strong relationships with suppliers
• Clear staffing requirements

These details ensure that operations run smoothly and efficiently, providing a seamless experience for customers.

Financial Projections

The financial projections provide a blueprint for potential profitability and include:

• Startup costs
• Sales forecasts
• Profit margins
• Break-even analysis

These projections are vital for attracting potential investors by demonstrating the financial viability of the business.

Comparing Industry Trends with FashionForward’s Market Positioning

FashionForward’s business plan also considers industry trends to ensure it remains competitive. The table below compares key industry trends with FashionForward’s market positioning and projected financial data.

By aligning its strategies with these industry trends, FashionForward is better positioned to capture market share and achieve long-term growth. Investors will be more inclined to fund a business that is responsive to current market conditions and consumer needs.

By thoroughly addressing each of these components, FashionForward’s business plan provides a robust foundation for not only launching but also sustaining and growing the business in a competitive retail market. The detailed planning in each component assures stakeholders of the business’s potential for success and profitability.

Consulting Firms and the Importance of Business Plans

Consulting firms rely heavily on their business plans to strategize growth and establish credibility. Consider Strategic Solutions, a mock consulting firm specializing in financial advisory services. Their business plan illustrates a well-rounded approach to capturing market share and delivering value to clients by offering unique services and differentiating themselves from competitors.

Key Components and Strategic Objectives

The following table outlines the key components of Strategic Solutions’ business plan and illustrates how each element supports the firm’s overarching strategic objectives.

Each component of the business plan plays a pivotal role in ensuring that Strategic Solutions remains competitive in the financial advisory market. From the executive summary that sets the tone and credibility of the firm to the detailed financial plan that maps out future profitability, every facet is geared towards reinforcing the firm’s strategic objectives.

Key Tactics for Market Share and Brand Authority

In addition to a well-structured business plan, Strategic Solutions employs various tactics to capture market share and establish brand authority. The following bullet points outline these key tactics:

• Customized Service Packages: Tailoring services to meet the specific needs of mid-sized companies.
• Thought Leadership: Publishing white papers and conducting webinars to establish expertise in financial advisory services.
• Client Testimonials and Case Studies: Showcasing successful projects and satisfied clients to build trust and credibility.
• Partnerships and Alliances: Forming strategic alliances with other firms to expand service offerings and market reach.
• Digital Marketing Campaigns: Leveraging SEO, content marketing, and social media to enhance online presence and attract new clients.

These tactics allow Strategic Solutions to differentiate themselves in the competitive consulting landscape. By focusing on customized service packages and thought leadership, the firm attracts and retains high-value clients. Additionally, client testimonials and strategic partnerships further bolster their market position, while digital marketing campaigns ensure a broad reach and sustained online visibility.

Well-Structured Business Plans: The Foundation of Success

Well-structured business plans are fundamental to the success of any enterprise. By taking inspiration from diverse examples, whether it’s for a tech startup, a retail clothing business, or a consulting firm, entrepreneurs can glean valuable insights into effectively presenting their vision, strategies, and financial forecasts. Each element, from the executive summary to the financial plan, plays a crucial role in addressing stakeholder concerns and steering the business toward its goals. Below, we summarize the key takeaways from each example discussed in the article.

Key Takeaways from Business Plan Examples

Drawing from various business plan examples, here are the essential elements that contribute to a successful business plan:

• Executive Summary: Offers a concise overview of the business, including its mission, vision, and objectives. It should capture the reader’s interest and provide a snapshot of the overall plan.
• Market Analysis: Analyzes the target market, industry trends, and competitive landscape. Essential for demonstrating the demand for the product or service and how the business will meet this demand.
• Marketing Strategy: Details the methods for reaching and attracting customers, including advertising, sales tactics, and promotional activities. It should outline how the business will build its brand and gain market share.
• Financial Plan: Includes detailed financial projections, such as income statements, cash flow statements, and balance sheets. This section should justify financial needs and illustrate the potential for profitability and growth.

Understanding these key elements are critical for anyone involved in business planning. The executive summary sets the stage and draws in stakeholders, while the market analysis provides the necessary context and justification for the venture. The marketing strategy outlines how the business will penetrate its market, and the financial plan offers concrete evidence of financial viability. Together, these components form a comprehensive picture that can persuade investors, guide strategic decisions, and keep the business on course for success.

The Elements of a Successful Business Plan

Here is a table summarizing the vital elements that ensure a business plan is robust and impactful:

This table serves as a quick reference to the vital elements of a well-structured business plan. Each component plays an irreplaceable role in painting a complete picture of the business’s pathway to success. By paying close attention to these elements, entrepreneurs, investors, and financial professionals can ensure their business planning is comprehensive and impactful.

Final Thoughts

In conclusion, whether you are an aspiring entrepreneur, a seasoned investor, or a financial professional, understanding these examples of business plans can significantly bolster your planning process and pave the way for success. The relevance of structured plans in achieving business success cannot be overstated, as they provide a clear, detailed roadmap for navigating the complexities of business growth and development. A meticulously crafted business plan helps address stakeholder concerns and equips your enterprise with a guide to steer it toward its goals effectively.

What is the Significance of an Executive Summary in a Business Plan?

The executive summary is a pivotal section of your business plan, offering a brief yet comprehensive overview of your proposed venture. It encapsulates key elements like the business concept, market potential, financial highlights, and strategic goals. This section is particularly crucial because it usually is the first part that potential investors and stakeholders read, setting the tone for the entire document.

**Key Points to Include in an Executive Summary:**

• Business Concept: What your business does, its mission, and its vision.
• Market Potential: The size and characteristics of your target market.
• Financial Highlights: Summary of projections, including revenue and profit forecasts.
• Strategic Goals: Short-term and long-term objectives.

These key points serve as a snapshot that should entice potential investors and stakeholders to read further into your business plan. By clearly summarizing your business idea and its merits, you provide a compelling reason for readers to continue exploring the finer details.

How Detailed Should the Market Analysis Be in a Business Plan?

A well-executed market analysis is a cornerstone of a robust business plan. This section should demonstrate your deep understanding of the industry landscape, target market, and competitive environment. It is advisable to be as detailed and data-driven as possible.

**Elements to Include in Market Analysis:**

• Market Size: Quantitative data on your market’s size and potential.
• Growth Trends: Historical data and future projections for the market.
• Customer Segments: Detailed description of the primary customer groups.
• Competitor Analysis: Insights into key competitors, their strengths, and weaknesses.

An in-depth market analysis not only underscores your business’s growth potential but also builds confidence among stakeholders and investors. It shows that you have conducted rigorous research and are prepared to navigate the complexities of the market.

What Financial Projections are Essential in a Business Plan?

Financial projections are essential to providing an objective view of your business’s financial viability. This section should include comprehensive projections for income statements, cash flow statements, and balance sheets over a minimum period of three to five years.

**Essential Financial Projections:**

• Income Statements: Expected revenue, costs, and profits over the defined period.
• Cash Flow Statements: Forecasts of cash inflows and outflows.
• Balance Sheets: Snapshot of your business’s financial position at specific points in time.

Providing detailed financial projections allows potential investors to gauge the financial health of your business. Including the assumptions behind your projections—such as revenue growth rates, expense margins, and capital requirements—adds another layer of transparency and reliability.

Can a Business Plan Evolve Over Time?

Yes, a business plan is inherently a dynamic document that must evolve. Regular reviews and updates ensure that the plan remains aligned with current market conditions, business performance, and strategic goals.

**Reasons to Update Your Business Plan:**

• Market Changes: Adapt to new trends, technologies, or regulations.
• Business Performance: Modify based on actual performance versus projections.
• Strategy Adjustments: Realign objectives and strategies as needed.

A living business plan offers the flexibility to pivot or scale according to emerging opportunities and challenges. Consistent updates make sure your business stays on the right path toward achieving its goals.

Is Professional Help Necessary to Create a Business Plan?

Although you can create a business plan independently, seeking professional assistance can add substantial value. Experts in financial modeling, business consultancy, and market analysis bring specialized skills that can enhance both the credibility and depth of your plan.

**Advantages of Professional Help:**

• Expertise: Specialized knowledge to cover essential elements comprehensively.
• Credibility: A polished, expert-reviewed plan enhances investor confidence.
• Strategic Insights: Objective perspectives to guide your business strategy.

Engaging professionals not only elevates the quality of your business plan but also significantly increases its chances of attracting investors and guiding effective strategic decisions.

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Insurance Agency Business Plan

Starting an insurance agency requires careful planning and strategic foresight. According to the Insurance Information Institute, the U.S. insurance industry employed 2.8 million people in 2020, demonstrating the sector’s significant contribution to the economy. Additionally, according to Statista , the global insurance market is projected to grow by about one trillion U.S. dollars between 2023 and 2028 (reaching almost 10 trillion U.S.), highlighting the immense growth potential within the industry. A well-crafted business plan for insurance agent is essential to lay a solid foundation for your business and ensure its long-term success. This comprehensive guide will walk you through the key components of creating robust business plans for insurance agency, helping you understand its importance and what it should include.

What is an Insurance Agency Business Plan?

An insurance agency business plan is a detailed document that outlines the goals, strategies, and operational framework of an insurance agency. It serves as a roadmap for establishing and growing the business, providing a clear direction for achieving objectives and managing resources effectively. The plan includes various sections such as market analysis, competitive analysis, marketing strategies, operational plans, financial projections, and more. Whether you’re planning how to start your own insurance business or how to start a insurance agency, a solid business plan is your blueprint for success.

Why is an Agency Business Plan Important?

Creating a business plan for insurance agency is crucial for several reasons:

• Securing Funding: Investors and lenders require a detailed insurance business plan to evaluate the feasibility and profitability of your insurance business. A comprehensive plan demonstrates your understanding of the market, financial projections, and commitment to success, thereby increasing your chances of securing funding. If you’re wondering how much does it cost to open an insurance agency, a detailed business plan will help you calculate and present these financial needs effectively.
• Guiding Business Development: A business plan insurance agency provides a clear roadmap for your business, helping you stay focused on your goals and make informed decisions. It outlines the steps needed to achieve your objectives and grow your business systematically. This is especially important if you’re looking into how to create your own insurance company or considering your insurance business strategy.
• Attracting Clients and Partners: A well-crafted insurance agent business plan can attract potential clients, partners, and stakeholders by showcasing your agency’s unique value proposition and competitive advantage.
• Managing Risks: A thorough planning process helps identify potential risks and challenges, allowing you to develop strategies to mitigate them. This aspect of risk management is key to a successful insurance business strategy.

What Should Be Included in the Business Plan for an Insurance Agency?

An effective business plan for an insurance agency is a comprehensive document that outlines the strategy, goals, and operations of your business. It serves as a roadmap for the successful establishment and growth of your agency. Below, we break down the essential components that should be included in your insurance broker business plan, offering a detailed explanation of each section along with sample content to guide you in creating your own plan. By examining insurance business plan examples, you can gain insight into best practices and ensure your plan is thorough and professional. 

Executive Summary

The executive summary is a snapshot of your insurance agency business plan template. It should be concise and compelling, summarizing the main points of your plan to entice readers to learn more about your agency. Include your insurance agency mission statement, key objectives, and a brief overview of your products and services.

Example: Mission Statement

ABC Insurance Agency is committed to providing comprehensive insurance solutions tailored to the unique needs of our clients. Our mission is to offer exceptional service, innovative products, and a personalized approach to ensure our clients’ peace of mind and financial security.

Business Objectives

• Achieve a client retention rate of 90% within the first three years.
• Grow our client base by 20% annually.
• Generate $1 million in annual revenue by the end of the second year.
• Establish ABC Insurance Agency as a trusted and recognized brand in the local market.

Products and Services

ABC Insurance Agency will offer a wide range of insurance products, including:

• Auto Insurance
• Homeowners Insurance
• Life Insurance
• Health Insurance
• Business Insurance

Business Overview

The business overview section provides an in-depth look at your agency. This includes the history of your agency (if applicable), the types of insurance products you offer, your target market, and your unique selling propositions. Explain why your agency stands out in the insurance market.

Company Description

ABC Insurance Agency, located in Denver, Colorado, is a startup agency founded in 2024. The agency will provide a comprehensive suite of insurance products to individuals, families, and businesses. Our goal is to become a one-stop-shop for all insurance needs, providing customized solutions and exceptional customer service.

Market Opportunity

The insurance industry in the United States is vast and growing, with the market projected to reach $1.2 trillion by 2025. Denver, a city with a growing population and thriving economy, presents a significant opportunity for new insurance agencies. The demand for personalized and comprehensive insurance solutions is high, and ABC Insurance Agency is well-positioned to meet this need.

SWOT Analysis

Conducting a SWOT analysis helps you identify the strengths, weaknesses, opportunities, and threats related to your insurance agency. This analysis is crucial for understanding your agency’s internal and external environment, allowing you to leverage strengths, address weaknesses, capitalize on opportunities, and mitigate threats.

Market Analysis

A thorough market analysis is essential for understanding your target market, competitors, and industry trends. This section should provide insights into the insurance market landscape, including market size, growth potential, and customer demographics. As a business plan agency, it’s crucial to identify your target market segments and explain their insurance needs and preferences, ensuring that your insurance offerings align with market demands.

Target Market

ABC Insurance Agency will target the following market segments:

• Individuals and families seeking auto, home, life, and health insurance.
• Small to medium-sized businesses in need of business insurance solutions.
• High-net-worth individuals requiring specialized insurance products.

Market Size and Growth

The insurance market in Denver is substantial, with a population of over 700,000 people and numerous small and medium-sized businesses. The demand for insurance products is expected to grow steadily, driven by population growth and increasing awareness of the importance of insurance coverage.

Competitive Analysis

Analyzing your competition is crucial for identifying your agency’s competitive advantage. This section should include a detailed analysis of your main competitors, their strengths and weaknesses, and their market positioning. Highlight how your agency differentiates itself from the competition.

Key Competitors

• XYZ Insurance: A well-established agency with a strong local presence and a wide range of insurance products.
• Denver Insurance Solutions: Known for their excellent customer service and competitive pricing.
• SecureLife Insurance: Specializes in life and health insurance with a loyal customer base.

Competitive Advantage

ABC Insurance Agency’s competitive advantage lies in our commitment to personalized service, comprehensive product offerings, and innovative marketing strategies. We will differentiate ourselves by providing customized insurance solutions, leveraging technology for efficient service delivery, and maintaining a strong focus on customer satisfaction.

Market Strategies

Your insurance agency marketing strategy and insurance agent marketing plan should outline how you plan to attract and retain clients. This is a crucial component of insurance business plans. Detail your marketing and advertising strategies, including digital marketing, social media, content marketing, and traditional advertising methods. Explain how you will build brand awareness and generate leads.

Marketing and Sales Strategy

• Digital Marketing: Utilize social media, search engine optimization (SEO), and pay-per-click (PPC) advertising to reach potential clients.
• Referral Program: Implement a referral program to encourage satisfied clients to refer friends and family.
• Community Engagement: Participate in local events and sponsorships to build brand recognition and trust within the community.
• Content Marketing: Create valuable content, such as blog posts and educational resources, to attract and engage potential clients.

Customer Acquisition and Retention

• Customer Acquisition: Focus on digital marketing, partnerships with local businesses, and community involvement to attract new clients.
• Customer Retention: Provide exceptional customer service, regular policy reviews, and personalized communication to retain existing clients.

Operational Plan

The operational plan outlines the day-to-day operations of your insurance agency. This includes details about your office location, technology infrastructure, customer service processes, and workflow management. Explain how you will ensure smooth and efficient operations.

Office Location and Infrastructure

ABC Insurance Agency will operate from a leased office space in downtown Denver. The office will be equipped with modern technology and infrastructure to ensure efficient operations and a professional environment for clients.

Technology and Systems

• Insurance Management Software: Implement a robust insurance management system to streamline operations and improve client service.
• Customer Relationship Management (CRM): Utilize a CRM system to manage client interactions and improve customer satisfaction.

Customer Service and Support

• Customer Service Team: Hire and train a dedicated customer service team to handle client inquiries, policy renewals, and claims processing.
• Support Channels: Provide multiple support channels, including phone, email, and live chat, to ensure clients can easily reach us.

Management Team and Organizational Structure

The management team and organizational structure section should outline the roles and responsibilities of your team. Include bios of key team members, highlighting their experience and expertise. Explain how your organizational structure supports your business goals and operations.

Management Team

• John Doe, CEO: With over 20 years of experience in the insurance industry, John will lead the strategic direction and overall management of ABC Insurance Agency.
• Jane Smith, COO: Jane brings 15 years of operational experience and will oversee the day-to-day operations, including customer service and support.
• Mark Johnson, CFO: Mark, a certified public accountant, will manage the agency’s financial planning and analysis.

Organizational Structure

• Sales Team: Responsible for acquiring new clients and managing existing client relationships.
• Customer Service Team: Handles client inquiries, policy renewals, and claims processing.
• Marketing Team: Develops and implements marketing strategies to promote the agency and attract new clients.
• Administrative Staff: Supports the management team in day-to-day operations.

Financial Plan

The following financial projections have been carefully crafted by the management team of the company. All projections are forward-looking and are dependent on securing the required financing. It is the audience’s responsibility to conduct all necessary due diligence.

Pro Forma Income Statement

Pro Forma Cash Flow Statement

Pro Forma Balance Sheet

Final Thoughts

Creating an insurance company business plan is essential for setting the foundation for your agency’s success. By carefully planning each aspect of your business, from market analysis to financial projections, you can ensure that your insurance agency is well-positioned to thrive in a competitive industry. Whether you’re launching a new agency, searching “how to start my own insurance business,” or looking to grow an existing one, following this comprehensive guide will help you achieve your insurance company goals.

Partner with Us

If you need assistance crafting your insurance agency business plan or navigating the complexities of how to create an insurance company, how to build an insurance agency, how to open an insurance company or how to grow your insurance business, don’t hesitate to contact us at BSBCON . Our team of experienced business plan writers and business consultants is here to support you every step of the way. 

We specialize in creating customized business plans for insurance agents that cater to your specific needs and goals. Whether you’re developing a sample business plan for insurance agent, looking for an insurance agency business plan template free download, or figuring out how to start an insurance agency, we have the expertise to help you succeed. Partner with us to build a successful insurance agency and achieve your business objectives.

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Market Research Plan

In 1970, food and drink sales of the  US restaurant industry  reached only 42.8 billion US dollars, which is way behind the 745.61 billion US dollar sales of 2015. According to the statistic posted in statista, this number should grow in the next few years. In fact, the website reported that from the 2015’s over 14 million employees of the restaurant industry, it should increase up to 16 million in 2026. However, as a result of this growth, there will be possibilities that the market will be saturated and more competitive. Thus, as a business owner, you will need to gear up and gain an edge to stand out in the market. By conducting market research for a restaurant, you can prepare your business to become more competitive and strategic, which will ensure its success.

What Do You Need to Know About Market Research?

Market research is an essential component of a business plan which aims to get information concerning the target market of a business. Through this study, you will determine the chances of a proposed service or new product to survive in the market. As part of market research, you need to develop a research plan.

What is Market Research Plan?

In general, market research plan is the foundation of a detailed research proposal . This document contains the initial thoughts about the research project that you are planning to take place logically and concisely, which is a crucial content of market research. Simply put, by obtaining a market research plan, you can thoroughly examine how your product or service will proceed in a specific domain.

2+ Market Research Plan Examples

Conducting market research will give significant benefits to your business. However, to materialize it, you may need to ensure that you build your market research plan correctly. Below is a list of the market research plan samples and templates that you can use as a guide.

1. Market Research Plan Template

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2. Sample Market Research Plan Example

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3. Basic Market Research Plan Example

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4. Market Research Business Plan Example

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How to Develop a Strong Market Research Project Plan?

Now that you know how a marketing research plan should look, make a secure market research plan by following the steps below:

1. Set Goals and Objectives

What do you want to attain with your research? Your goals and objectives should answer that question. You can start by forming a general marketing goal . You will, then, make it more specific. This goal will help you focus and direct the entire research process to make the best data-driven marketing decisions. To determine the most critical issue, you may conduct qualitative research . This research methodology ensures that you address the issue that really requires an urgent solution.

2. Determine Your Target Respondents and Appropriate Distribution Method

In this step, you will identify the right people to get the information that you need to create the right decision for your marketing goals. After that, list down the best possible ways for the data gathering. For example, your target market is veterans. You may want to use more appropriate channels such as direct mails, phone, or personal interview. Once you have chosen the most appropriate data collection method, create an outline that will allow your team to get the most relevant information from your target market or audience.

4. Brainstorm for the Right Questions

In deciding the right questions for your marketing research, it is crucial to keep your study goals in mind. Only include items that are relevant to the study to come up with the best business decisions. Asking the wrong questions may lead to inadequate conclusions. Data-driven solutions mostly obtained through quantitative research questions. You can still use qualitative research questions but make it minimal to avoid making the respondents bored and held up, which can lead to survey abandonment. As much as possible, make your survey short and answerable in less than 5 minutes. Otherwise, you may want to find an alternative option in getting the desired data. Also, it would help if you will consider other factors in building the right questions. Refrain from asking sensitive, personal, and offensive questions. To do it, research your target audience.

5. Analyze the Data

Start this step by cleaning your survey data. To do it, filter out any low-quality responses. These items can affect your decision-making negatively. Basing on the set standards, remove the outlier responses. To do that, determine if the respondents answered in the desired format. If not, especially if it has become a trend, disqualify the question or conduct another data-gathering or investigation for this question. In this process, you will also find out if the answers of the participants are contributing to your research goals. At the end of this stage, you will, then, share your findings. To effectively show your results, you can use data visualization methods such as charts, graphs, and infographics.

6. Create a Data-Driven Marketing Decisions

Now that you have the necessary market research data, you can come up with a data-driven decision. Whether you are running a pharmaceutical firm or a corporal business such as Coca Cola, you can develop a new marketing campaign and other relevant business actions without unnecessary worries since you have directly reached out to your target market.

In a market that is becoming more competitive, creating a market research plan for a new product of your business can give you an advantage and an edge over your opponents. This type of method will also save your time, effort, and money because it allows you to determine the proper actions that you can take towards the corporate goals in terms of marketing and other relevant sectors.

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Key Components of a Complete IT Disaster Recovery Plan

An IT Disaster Recovery (IT/DR) plan is designed to mitigate these risks by providing a clear roadmap for restoring lost or damaged data and recovering IT infrastructure after a disaster. But what exactly should be included in an IT/DR plan, and what should potential users look for in a disaster recovery solution? Here’s what you need to know about the critical components of an IT/DR plan, as well as key considerations for selecting the right solution for your business.

The Importance of IT Disaster Recovery

Before diving into the details of creating an IT/DR plan, it's crucial to understand why it's so important. Businesses' increasing reliance on technology comes with inherent risks that can bring your operations to a halt. For instance, less than 10% of businesses would survive a major cybersecurity incident without a solid disaster recovery strategy. This alarming statistic underscores the necessity of having a well-thought-out IT/DR plan to ensure business continuity.

The financial impact of downtime can be staggering as well. For example, the cost of downtime for more than 90% of mid-sized and large enterprises exceeds $300,000 per hour . This figure highlights the potential financial losses associated with not having a strong disaster recovery plan in place. Whether your business is small or large, the importance of being prepared cannot be overstated.

Key Components of an IT Disaster Recovery Plan

Creating an effective IT/DR plan requires careful consideration of several key components. Each element plays a vital role in ensuring that your business can recover quickly and minimize downtime in the event of a disaster.

1. Comprehensive Data Backup

At the core of any IT/DR plan is a comprehensive data backup strategy. Data is the lifeblood of your business, and losing it could cripple your operations. Whether it’s due to hardware failures, accidental deletion, or cyberattacks, data loss is a real and present danger. This is why a solid backup strategy is essential.

• Identifying Critical Data : Start by identifying which data is most critical to your operations. This includes customer records, financial information, and any proprietary data that is essential to your business.
• Regular Backup Schedules : Once you’ve identified your critical data, it’s essential to establish a regular backup schedule. The frequency of backups should be determined by how often your data changes. For many businesses, daily backups are standard practice, but some may require more frequent backups, especially if they handle large volumes of data.
• Secure Backup Storage : Ensure backups are stored in a secure, off-site location. This can be done through cloud services or physical data centers.

One alarming statistic to consider: More than half of all data backups fail . This can lead to significant issues during cyberattacks or outages, making it even more critical to ensure that your backup process is reliable and tested regularly.

2. Hardware and Software Inventory Management

An often-overlooked aspect of IT disaster recovery is the management of hardware and software inventory. 

• Creating a Detailed Inventory : Start by compiling a comprehensive inventory of all your hardware, including servers, desktops, laptops, and other devices. This inventory should also include all the software applications your business relies on, along with their licenses and installation files. Having this information readily available will speed up the recovery process and minimize downtime.
• Standardizing Hardware : Wherever possible, use standardized hardware across your organization. This simplifies the process of replacing damaged or lost equipment, as standardized devices can be quickly deployed. Additionally, having standardized hardware reduces the complexity of managing different types of equipment during a disaster recovery effort.
• Prioritizing Restoration : Not all hardware and software are equally critical to your operations. During the disaster recovery planning process, prioritize restoring systems that are most important to your business. For example, systems that support customer transactions should be prioritized over less critical systems like internal communication tools.

3. Setting Clear Recovery Time Objectives (RTOs)

Recovery Time Objectives ( RTOs ) are a crucial component of any IT/DR plan. An RTO is the maximum amount of time your business can tolerate being without IT systems before it starts to suffer significant damage. Setting clear RTOs ensures that your disaster recovery efforts are aligned with your business’s needs.

• Establishing RTOs for Critical Systems : Begin by identifying the systems that are most critical to your business operations. These systems should have the shortest RTOs, meaning they need to be restored as quickly as possible after a disaster. Less critical systems can have longer RTOs, allowing your recovery team to prioritize their efforts.
• Aligning with Business Continuity Plans : It’s important to ensure that your IT/DR plan is consistent with your overall business continuity plan. The priorities for IT recovery should be aligned with the priorities for recovering business functions and processes that were developed during the business impact analysis (BIA). This alignment ensures that your recovery efforts are focused on the areas that matter most to your business.

Setting and adhering to RTOs is essential for minimizing the impact of a disaster on your operations. By ensuring that critical systems are restored quickly, you can reduce downtime and prevent significant financial losses.

4. Regular Testing and Updating of the Plan

Developing an IT/DR plan is just the beginning. To ensure its effectiveness, the plan must be tested regularly and updated as needed. A significant number of companies— 41% —have not tested their disaster recovery systems. Failing to test your plan could leave your business vulnerable when disaster strikes.

• Conducting Regular Drills : Schedule regular drills that simulate various disaster scenarios. These drills allow your employees to become familiar with the recovery process and help you identify any weaknesse s in the plan. By conducting these drills, you can make necessary adjustments and improve your plan’s effectiveness.
• Updating the Plan : Technology and business needs change over time, so it’s essential to update your IT/DR plan regularly. This includes updating your hardware and software inventory, adjusting RTOs, and refining your data backup strategy. Regular updates ensure that your plan remains relevant and effective.

Try a free demo of Preparis today and see how our all-in-one solution can simplify your business continuity and IT disaster recovery planning.

What to Look for in an IT Disaster Recovery Solution

When selecting an IT/DR solution, there are several factors to consider to ensure it meets your organization’s needs. Here are some key features to look for:

1. Comprehensive Coverage

Your IT/DR solution should provide comprehensive coverage that includes data backup, system recovery, and hardware replacement. Given that more than half of all data backups fail, it’s essential to choose a solution that includes redundant backups to prevent data loss.

2. Ease of Integration

Your IT/DR solution should integrate seamlessly with your existing systems and business continuity plans. Preparis offers an all-in-one solution that integrates IT/DR into its platform, making it easier to manage everything from one central location. This integration ensures that all aspects of your business are covered in the event of a disaster. A centralized platform allows you to manage your IT/DR and business continuity plans in one place, reducing complexity and improving efficiency.

3. User-Friendly Interface

Finally, your IT/DR solution should be easy to use. A user-friendly interface ensures that your team can quickly navigate the system during a crisis, reducing downtime and minimizing the impact on your business.

• Intuitive Design : Look for a solution with an intuitive design that requires minimal training. This will allow your team to respond quickly and effectively during a disaster.
• Accessible Support : Ensure that the solution offers accessible support , so you can get help quickly if needed.

An IT Disaster Recovery plan is essential for protecting your business from data loss, minimizing downtime, and ensuring continuity in the face of unexpected disasters. By focusing on comprehensive data backup, maintaining an inventory of hardware and software, setting clear recovery time objectives, and regularly testing and updating your plan, you can significantly reduce the risks associated with IT failures.

Interested in how Preparis can help your business integrate IT/DR into a centralized, all-in-one platform? Contact us today for a free demo and see how we can simplify and strengthen your disaster recovery efforts.

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