mobile retail shop business plan

How to write a business plan for a mobile phone shop?

Putting together a business plan for a mobile phone shop can be daunting - especially if you're creating a business for the first time - but with this comprehensive guide, you'll have the necessary tools to do it confidently.

We will explore why writing one is so important in both starting up and growing an existing mobile phone shop, as well as what should go into making an effective plan - from its structure to content - and what tools can be used to streamline the process and avoid errors.

Without further ado, let us begin!

In this guide:

Why write a business plan for a mobile phone shop?

What information is needed to create a business plan for a mobile phone shop.

• How do I build a financial forecast for a mobile phone shop?

The written part of a mobile phone shop business plan

• What tool should I use to write my mobile phone shop business plan?

Understanding the document's scope and goals will help you easily grasp its structure and content. Before diving into the specifics of the plan, let's take a moment to explore the key reasons why having a mobile phone shop business plan is so crucial.

To have a clear roadmap to grow the business

It's rarely business as usual for small businesses. The economy follows cycles where years of growth are followed by recessions, and the business environment is always changing with new technologies, new regulations, new competitors, and new consumer behaviours appearing all the time...

In this context, running a business without a clear roadmap is like driving blindfolded: it's dangerous at best. That's why writing a business plan for a mobile phone shop is essential to create successful and sustainable businesses.

To write an effective business plan, you will need to take stock of where you are (if you are already in business) and where you want the business to go in the next three to five years.

Once you know where you want your mobile phone shop to be, you'll have to identify:

• what resources (human, equipment, and capital) are needed to get there,
• at what pace the business needs to progress to get there in time,
• and what risks you'll face along the way.

Going through this process regularly is beneficial, both for startups and existing companies, as it helps make informed decisions about how best to allocate resources to ensure the long-term success of the business.

To anticipate future cash flows

Regularly comparing your actual financial performance to the projections in the financial forecast of your mobile phone shop's  business plan gives you the ability to monitor your business's financial health and make necessary adjustments as needed.

This practice allows you to detect potential financial issues, such as unexpected cash shortfalls before they escalate into major problems. Giving you time to find additional financing or put in place corrective measures.

Additionally, it helps you identify growth opportunities, like excess cash flow that could be allocated to launch new products and services or expand into new markets.

Staying on track with these regular comparisons enables you to make well-informed decisions about the amount of financing your business might require, or the excess cash flow you can expect to generate from your main business activities.

To secure financing

Whether you are a startup or an existing business, writing a detailed mobile phone shop business plan is essential when seeking financing from banks or investors.

This makes sense given what we've just seen: financiers want to ensure you have a clear roadmap and visibility on your future cash flows.

Banks will use the information included in the plan to assess your borrowing capacity (how much debt your business can support) and your ability to repay the loan before deciding whether they will extend credit to your business and on what terms.

Similarly, investors will review your plan carefully to assess if their investment can generate an attractive return on investment.

To do so, they will be looking for evidence that your mobile phone shop has the potential for healthy growth, profitability, and cash flow generation over time.

Now that you understand why it is important to create a business plan for a mobile phone shop, let's take a look at what information is needed to create one.

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Writing a mobile phone shop business plan requires research so that you can project sales, investments and cost accurately in your financial forecast.

In this section, we cover three key pieces of information you should gather before drafting your business plan!

Carrying out market research for a mobile phone shop

Carrying out market research before writing a business plan for a mobile phone shop is essential to ensure that the financial projections are accurate and realistic.

Market research helps you gain insight into your target customer base, competitors, pricing strategies and other key factors which can have an impact on the commercial success of your business.

In particular, it is useful in forecasting revenue as it provides valuable data regarding potential customers’ spending habits and preferences.

You may discover that customers are looking for phone models with longer battery life. Additionally, research might indicate that customers may be interested in phones with larger display sizes.

This information can then be used to create more accurate financial projections which will help investors make informed decisions about investing in your mobile phone shop.

Developing the sales and marketing plan for a mobile phone shop

As you embark on creating your mobile phone shop business plan, it is crucial to budget sales and marketing expenses beforehand.

A well-defined sales and marketing plan should include precise projections of the actions required to acquire and retain customers. It will also outline the necessary workforce to execute these initiatives and the budget required for promotions, advertising, and other marketing efforts.

This approach ensures that the appropriate amount of resources is allocated to these activities, aligning with the sales and growth objectives outlined in your business plan.

The staffing and equipment needs of a mobile phone shop

As you embark on starting or expanding your mobile phone shop, having a clear plan for recruitment and capital expenditures (investment in equipment and real estate) is essential for ensuring your business's success.

Both the recruitment and investment plans must align with the timing and level of growth projected in your forecast, and they require appropriate funding.

A mobile phone shop might incur staffing costs such as salaries for sales staff, customer service staff, and a manager. They may also incur costs for recruiting and training new staff. Additionally, the shop may incur costs for equipment such as cash registers, computers, and shelves. They may also need to purchase or rent display stands, signage, and promotional materials.

To create a realistic financial forecast, you also need to consider other operating expenses associated with the day-to-day running of your business, such as insurance and bookkeeping.

With all the necessary information at hand, you are ready to begin crafting your business plan and developing your financial forecast.

What goes into your mobile phone shop's financial forecast?

The financial forecast of your mobile phone shop will enable you to assess the profitability potential of your business in the coming years and how much capital is required to fund the actions planned in the business plan.

The four key outputs of a financial forecast for a mobile phone shop are:

• The profit and loss (P&L) statement ,
• The projected balance sheet ,
• The cash flow forecast ,
• And the sources and uses table .

Let's take a closer look at each of these.

The projected P&L statement

Your mobile phone shop forecasted P&L statement enables the reader of your business plan to get an idea of how much revenue and profits your business is expected to make in the near future.

Ideally, your reader will want to see:

• Growth above the inflation level
• Expanding profit margins
• Positive net profit throughout the plan

Expectations for an established mobile phone shop will of course be different than for a startup. Existing businesses which have reached their cruising altitude might have slower growth and higher margins than ventures just being started.

The projected balance sheet of your mobile phone shop

The balance sheet for a mobile phone shop is a financial document that provides a snapshot of your business’s financial health at a given point in time.

It shows three main components: assets, liabilities and equity:

• Assets: are resources owned by the business, such as cash, equipment, and accounts receivable (money owed by clients).
• Liabilities: are debts owed to creditors and other entities, such as accounts payable (money owed to suppliers) and loans.
• Equity: includes the sums invested by the shareholders or business owners and the cumulative profits and losses of the business to date (called retained earnings). It is a proxy for the value of the owner's stake in the business.

Examining the balance sheet is important for lenders, investors, or other stakeholders who are interested in assessing your mobile phone shop's liquidity and solvency:

• Liquidity: assesses whether or not your business has sufficient cash and short-term assets to honour its liabilities due over the next 12 months. It is a short-term focus.
• Solvency: assesses whether or not your business has the capacity to repay its debt over the medium-term.

Looking at the balance sheet can also provide insights into your mobile phone shop's investment and financing policies.

In particular, stakeholders can compare the value of equity to the value of the outstanding financial debt to assess how the business is funded and what level of financial risk has been taken by the owners (financial debt is riskier because it has to be repaid, while equity doesn't need to be repaid).

The projected cash flow statement

A cash flow forecast for a mobile phone shop shows how much cash the business is projected to generate or consume.

The cash flow statement is divided into 3 main areas:

• The operating cash flow shows how much cash is generated or consumed by the operations (running the business)
• The investing cash flow shows how much cash is being invested in capital expenditure (equipment, real estate, etc.)
• The financing cash flow shows how much cash is raised or distributed to investors and lenders

Looking at the cash flow forecast helps you to ensure that your business has enough cash to keep running, and can help you anticipate potential cash shortfalls.

It is also a best practice to include a monthly cash flow statement in the appendices of your mobile phone shop business plan so that the readers can view the impact of seasonality on your business cash position and generation.

The initial financing plan

The sources and uses table or initial financing plan is a key component of your business plan when starting a mobile phone shop.

It shows where the capital needed to set up the business will come from (sources) and how it will be spent (uses).

This table helps size the investment required to set up the mobile phone shop, and understand how risks will be distributed between the business owners, and the financiers.

The sources and uses table also highlights what the starting cash position will be. This is key for startups as the business needs to have sufficient funding to sustain operations until the break-even point is reached.

Now that you have a clear understanding of what will go into the financial forecast of your mobile phone shop business plan, let's have a look at the written part of the plan.

The written part of a mobile phone shop business plan plays a key role: it lays out the plan of action you intend to execute to seize the commercial opportunity you've identified on the market and provides the context needed for the reader to decide if they believe your plan to be achievable and your financial forecast to be realistic.

The written part of a mobile phone shop business plan is composed of 7 main sections:

• The executive summary
• The presentation of the company
• The products and services
• The market analysis
• The strategy
• The operations
• The financial plan

Let's go through the content of each section in more detail!

1. The executive summary

In your mobile phone shop's business plan, the first section is the executive summary — a captivating overview of your plan that aims to pique the reader's interest and leave them eager to learn more about your business.

When crafting the executive summary, start with an introduction to your business, including its name, concept, location, how long it has been running, and what sets it apart. Briefly mention the products and services you plan to offer and your target customer profile.

Following that, provide an overview of the addressable market for your mobile phone shop, current trends, and potential growth opportunities.

Next, include a summary of key financial figures like projected revenues, profits, and cash flows.

Finally, in the "ask" section, detail any funding requirements you may have.

2. The presentation of the company

As you build your mobile phone shop business plan, the second section deserves attention as it delves into the structure and ownership, location, and management team of your company.

In the structure and ownership part, you'll provide valuable insights into the legal structure of the business, the identities of the owners, and their respective investments and ownership stakes. This level of transparency is vital, particularly if you're seeking financing, as it clarifies which legal entity will receive the funds and who holds the reins of the business.

Moving to the location part, you'll offer a comprehensive view of the company's premises and articulate why this specific location is strategic for the business, emphasizing factors like catchment area, accessibility, and nearby amenities.

When describing the location of your mobile phone shop to a third party financier, you may want to highlight the potential for success due to the area's demographics. You could point to the area's population density and age range, and explain how your shop could target a specific consumer segment. Additionally, you might mention that the area is likely to see an increase in foot traffic due to its proximity to commercial hubs. Finally, you could discuss how the area is likely to experience growth in the near future, and how your shop could benefit from that growth.

Lastly, you should introduce your esteemed management team. Provide a thorough explanation of each member's role, background, and extensive experience.

It's equally important to highlight any past successes the management team has achieved and underscore the duration they've been working together. This information will instil trust in potential lenders or investors, showcasing the strength and expertise of your leadership team and their ability to deliver the business plan.

3. The products and services section

The products and services section of your business plan should include a detailed description of what your company offers, who are the target customers, and what distribution channels are part of your go-to-market. 

For example, your mobile phone shop might offer customers phone repairs, phone accessories, and phone trade-ins. Phone repairs would allow customers to keep their phones running without having to buy a new one. Phone accessories such as cases and screen protectors could help keep customers' phones looking new and allow them to customize their look. Lastly, phone trade-ins would allow customers to upgrade their phones without spending too much money.

4. The market analysis

When presenting your market analysis in your mobile phone shop business plan, you should detail the customers' demographics and segmentation, target market, competition, barriers to entry, and any regulations that may apply.

The goal of this section is to help the reader understand how big and attractive your market is, and demonstrate that you have a solid understanding of the industry.

You should start with the demographics and segmentation subsection, which gives an overview of the addressable market for your mobile phone shop, the main trends in the marketplace, and introduces the different customer segments and their preferences in terms of purchasing habits and budgets.

The target market section should follow and zoom on the customer segments your mobile phone shop is targeting, and explain how your products and services meet the specific needs of these customers.

For example, your target market might include young professionals in their 20s and 30s. This segment typically has a higher disposable income and is more likely to purchase the latest and greatest mobile phone models. Furthermore, they may be more likely to purchase accessories, such as cases or headphones, that enhance their mobile phone experience.

Then comes the competition subsection, where you should introduce your main competitors and explain what differentiates you from them.

Finally, you should finish your market analysis by giving an overview of the main regulations applicable to your mobile phone shop.

5. The strategy section

When writing the strategy section of a business plan for your mobile phone shop, it is essential to include information about your competitive edge, pricing strategy, sales & marketing plan, milestones, and risks and mitigants.

The competitive edge subsection should explain what sets your company apart from its competitors. This part is especially key if you are writing the business plan of a startup, as you have to make a name for yourself in the marketplace against established players.

The pricing strategy subsection should demonstrate how you intend to remain profitable while still offering competitive prices to your customers.

The sales & marketing plan should outline how you intend to reach out and acquire new customers, as well as retain existing ones with loyalty programs or special offers. 

The milestones subsection should outline what your company has achieved to date, and its main objectives for the years to come - along with dates so that everyone involved has clear expectations of when progress can be expected.

The risks and mitigants subsection should list the main risks that jeopardize the execution of your plan and explain what measures you have taken to minimize these. This is essential in order for investors or lenders to feel secure in investing in your venture.

Your mobile phone shop faces a variety of risks. For example, you may face theft of inventory or money. Thieves could take advantage of the fact that the store carries expensive items, such as mobile phones, and may be able to steal them or the money from the register. Additionally, you might face a risk of loss or damage to the inventory due to natural disasters or accidents, such as a fire or flood. In this case, you could lose all the products in your store and incur significant financial losses.

6. The operations section

The operations of your mobile phone shop must be presented in detail in your business plan.

The first thing you should cover in this section is your staffing team, the main roles, and the overall recruitment plan to support the growth expected in your business plan. You should also outline the qualifications and experience necessary to fulfil each role, and how you intend to recruit (using job boards, referrals, or headhunters).

You should then state the operating hours of your mobile phone shop - so that the reader can check the adequacy of your staffing levels - and any plans for varying opening times during peak season. Additionally, the plan should include details on how you will handle customer queries outside of normal operating hours.

The next part of this section should focus on the key assets and IP required to operate your business. If you depend on any licenses or trademarks, physical structures (equipment or property) or lease agreements, these should all go in there.

You might have key assets like physical stores and e-commerce websites that help customers purchase products. You could also have intellectual property (IP) such as the designs of the stores and the logo that identifies the company. Additionally, you may have the exclusive rights to certain products or services that customers may come to you to purchase.

Finally, you should include a list of suppliers that you plan to work with and a breakdown of their services and main commercial terms (price, payment terms, contract duration, etc.). Investors are always keen to know if there is a particular reason why you have chosen to work with a specific supplier (higher-quality products or past relationships for example).

7. The presentation of the financial plan

The financial plan section is where we will include the financial forecast we talked about earlier in this guide.

Now that you have a clear idea of the content of a mobile phone shop business plan, let's look at some of the tools you can use to create yours.

What tool should I use to write my mobile phone shop's business plan?

In this section, we will be reviewing the two main solutions for creating a mobile phone shop business plan:

• Using specialized online business plan software,
• Outsourcing the plan to the business plan writer.

Using an online business plan software for your mobile phone shop's business plan

Using online business planning software is the most efficient and modern way to write a mobile phone shop business plan.

There are several advantages to using specialized software:

• You can easily create your financial forecast by letting the software take care of the financial calculations for you without errors
• You are guided through the writing process by detailed instructions and examples for each part of the plan
• You can access a library of dozens of complete business plan samples and templates for inspiration
• You get a professional business plan, formatted and ready to be sent to your bank or investors
• You can easily track your actual financial performance against your financial forecast
• You can create scenarios to stress test your forecast's main assumptions
• You can easily update your forecast as time goes by to maintain visibility on future cash flows
• You have a friendly support team on standby to assist you when you are stuck

If you're interested in using this type of solution, you can try The Business Plan Shop for free by signing up here .

Hiring a business plan writer to write your mobile phone shop's business plan

Outsourcing your mobile phone shop business plan to a business plan writer can also be a viable option.

Business plan writers are experienced in writing business plans and adept at creating financial forecasts without errors. Furthermore, hiring a consultant can save you time and allow you to focus on the day-to-day operations of your business.

However, hiring business plan writers is expensive as you are paying for the software used by the consultant, plus their time, and their profit margin of course.

From experience, you need to budget at least £1.5k ($2.0k) excluding tax for a complete business plan, more if you need to make changes after the initial version (which happens frequently after the initial meetings with lenders or investors).

You also need to be careful when seeking investment. Investors want their money to be used to grow the business, not spent on consulting fees. Therefore, the amount you spend on business plan writing services (and other consulting services such as legal services) needs to be negligible relative to the amount raised.

The other drawback is that you usually don't own the business plan itself: you just get the output, while the actual document is saved in the consultant's business plan software - which makes it difficult to maintain the document up to date without hiring the consultant on a retainer.

For these reasons, outsourcing the mobile phone shop business plan to a business plan writer should be considered carefully, weighing both the advantages and disadvantages of hiring outside help.

Ultimately, it may be the right decision for some businesses, while others may find it beneficial to write their business plan using online software.

Why not create your mobile phone shop's business plan using Word or Excel?

Using Microsoft Excel and Word (or their Google, Apple, or open-source equivalents) to write a mobile phone shop business plan is a terrible idea.

For starters, creating an accurate and error-free financial forecast on Excel (or any spreadsheet) is very technical and requires both a strong grasp of accounting principles and solid skills in financial modelling.

As a result, it is unlikely anyone will trust your numbers unless - like us at The Business Plan Shop - you hold a degree in finance and accounting and have significant financial modelling experience in your past.

The second reason is that it is inefficient. Building forecasts on spreadsheets was the only option in the 1990s and early 2000s, nowadays technology has advanced and software can do it much faster and much more accurately.

And with the rise of AI, software is also becoming smarter at helping us detect mistakes in our forecasts and helping us analyse the numbers to make better decisions.

Also, using software makes it easy to compare actuals vs. forecasts and maintain our forecasts up to date to maintain visibility on future cash flows - as we discussed earlier in this guide - whereas this is a pain to do with a spreadsheet.

That's for the forecast, but what about the written part of my mobile phone shop business plan?

This part is less error-prone, but here also software brings tremendous gains in productivity:

• Word processors don't include instructions and examples for each part of your business plan
• Word processors don't update your numbers automatically when they change in your forecast
• Word processors don't handle the formatting for you

Overall, while Word or Excel may be viable options for creating a mobile phone shop business plan for some entrepreneurs, it is by far not the best or most efficient solution.

• Using business plan software is a modern and cost-effective way of writing and maintaining business plans.
• A business plan is not a one-shot exercise as maintaining it current is the only way to keep visibility on your future cash flows.
• A business plan has 2 main parts: a financial forecast outlining the funding requirements of your mobile phone shop and the expected growth, profits and cash flows for the next 3 to 5 years; and a written part which gives the reader the information needed to decide if they believe the forecast is achievable.

We hope that this in-depth guide met your expectations and that you now have a clear understanding of how to write your mobile phone shop business plan. Do not hesitate to contact our friendly team if you have questions additional questions we haven't addressed here.

Also on The Business Plan Shop

• How to write a business plan to secure a bank loan?
• How to write about the location in business plan
• How to write the products and services section of your business plan
• Management team in a business plan
• Key steps to write a business plan?
• Top mistakes to avoid in your business plan

Do you know entrepreneurs interested in starting or growing a mobile phone shop? Share this article with them!

Founder & CEO at The Business Plan Shop Ltd

Guillaume Le Brouster is a seasoned entrepreneur and financier.

Guillaume has been an entrepreneur for more than a decade and has first-hand experience of starting, running, and growing a successful business.

Prior to being a business owner, Guillaume worked in investment banking and private equity, where he spent most of his time creating complex financial forecasts, writing business plans, and analysing financial statements to make financing and investment decisions.

Guillaume holds a Master's Degree in Finance from ESCP Business School and a Bachelor of Science in Business & Management from Paris Dauphine University.

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How to Write a Business Plan For a Retail Store: Complete Guide

• August 3, 2022
• Small Businesses

Whether you’re looking to raise funding from private investors or to get a loan from a bank (like a SBA loan) for your retail store, you will need to prepare a solid business plan.

In this article we go through, step-by-step, all the different sections you need in your retail store business plan. Use this template to create a complete, clear and solid business plan that get you funded.

1. Executive Summary

The executive summary of a business plan gives a sneak peek of the information about your business plan to lenders and/or investors.

If the information you provide here is not concise, informative, and scannable, potential lenders and investors will lose interest.

Though the executive summary is the first and the most important section, it should normally be the last section you write because it will have the summary of different sections included in the entire plan.

Why do you need a business plan for a retail store?

The purpose of a business plan is to secure funding through one of the following channels:

• Obtain bank financing or secure a loan from other lenders (such as a SBA loan )
• Obtain private investments from investment funds, angel investors, etc.
• Obtain a public or a private grant

How to write your retail store business plan’s executive summary?

For any retail business, the following information must go into the executive summary:

• Business overview : include your business name and model (independent retail store or franchise model), the products you intend to sell (and whether you want to expand with additional product offerings), the legal structure of your business, etc.
• Market analysis : how many retail stores operate in your area and what do they sell? The estimated number of visitors your customers receive per week, target audience demography (the products you sell must fulfill their needs), purchasing power, etc. must also be included
• People : organizational setup and the management hierarchy along with retail store experience of the key people in the management
• Financial plan : how much profit and revenue do you expect in the next 5 years? When will you reach the break-even point and start making profits? It is ideal to include a chart depicting your key financials such as revenue, gross profits, and net profit
• Financial ask : what loan/investment/grant are you seeking? How much do you need? How long will this last?

2. Business Overview

The business overview is essentially the company description. The second section of your business plan, it should cover the following for a retail store:

• The products you will sell in your store
• The price range of the products
• The company structure
• Target audience information

Let’s look at different subsections that you must include:

Give a brief explanation of why you want to open a retail store. It must display two things:

• Your passion & interest for this type of business
• Feasibility of the business

There may be other retail stores in your area, but they don’t fulfill certain needs of the potential customers. Your business may fill in that gap. 

For example, there may not be any retail store in your area addressing the needs of cyclists. Even if there are competing retail stores, are they offering everything like electric bikes, mountain bikes, touring bikes, BMX, folding bikes, etc.? Do they offer spare parts and customizations?

b) Business Model

This is where you will explain the following:

• Is your retail store independent?
• Are you buying an existing retail store?
• Are you settling for a franchise store of an established bike brand?

c) Products

Your retail store can sell various products. Lenders or investors must get a clear idea of the products you intend to sell. If you want to focus on one or two specific products, you must clarify that, too.

For instance, if you are opening a retail bicycle or bike store , do you intend to sell only assembled bikes or do you intend to sell spare parts, too? What about toolkits? Do you have plans to sell supporting products for cyclists such as helmets, pants, shorts, gloves, eyewear, etc.?

If you have plans to specialize in something (for example, mountain bikes with shock absorption, gears, disc brakes, etc.), mention that.

d) Pricing Strategy

It is important that you add a pricing list here. You don’t need to go into extreme details. Just an average range will be more than enough. 

For instance, mountain bikes can cost anywhere between $400 and $800 . Depending on the components used, the average price can increase or decrease.

A pricing chart for all major products you are offering can help the investors or lenders to tie your pricing strategy with your financial projections.

e) Target Audience

Knowing your customers is very important. That will give you an edge over your competitors. For example, if you are opening a retail bicycle store, you must know whether your potential customers will be enthusiasts, hobbyists, or professionals.

Another important aspect is to understand the type of cyclists you will focus on. The products you sell will depend on that.

Knowing your customers well help in two things:

• You can better retain your customers
• Lenders or investors will be more confident about your business strategy

f) Legal Structure

Finally, your business overview section should specify what type of business structure you opt for. Is this a corporation or a partnership (LLC)? Who are the investors? How much equity percentage do they own? Is there a Board of Directors? If so, whom? Do they have experience in the industry?

3. Market Analysis

The market analysis is the next most important aspect of your retail store business plan. You must demonstrate to the potential investors that you know your market. Investors must be confident that the retail store you are trying to open (or you are already operating) makes sense.

For example, if you want to open a retail store specializing in mountain bikes, it’d be better if you’re located in states like Utah, Arizona, Arkansas, Colorado, North Carolina, Michigan, etc., because these states have ideal mountain bike destinations. Similarly, Texas isn’t really popular for mountain biking.

Again, you will never want to sell high-end bikes in a middle class neighborhood because they will most likely not be able to afford those items.

a) Retail Market Trends

You must also focus on the market size and growth opportunities . For example, if the location of your retail store doesn’t have enough cyclists, your bicycle business will probably not make enough profits. Again, if there are way too many competitors, the growth opportunities may be stifled.

Find market data for your city / area

It is always a good idea to get city-level data to get a clearer picture of the market size in addition to any national-level data you are providing.

Getting city level data might not be an easy task. In fact, you may have to get out and collect the necessary data. You may have to do some math. For example, if there were 30 bicycle retailers in your city in 2019 and the number grew to 33 in 2020, the annual growth rate will be 10%. 

You may want to investigate the factors leading to such growth. For instance, median income may have increased, there may be an influx of population, growing environmental consciousness, increased health awareness, etc., can be some of the factors.

However, you may actually notice a drop. In such a case, you must investigate the reasons. There can be varied factors like drop in income (and hence, sales that led to closure of businesses), decrease in population (may be younger popular moved out of the location), etc.

If there is a drop, you must explain the rationale behind opening a business, the industry of which is showing a gradual decline. It may also happen that the market may rebound back after a temporary decline.

b) Competition

Your competitor analysis is very important. Here are a few questions that you must answer:

• How many retail stores are there?
• How many of those stores are your direct and indirect competitors?
• What type of products do your competitors sell?
• What is the price your competitors are charging for the same or similar product?
• How many employees do your competitors have on an average?
• How many customers do they receive per month?

Some of the answers will end in approximation of data. That’s totally fine. For example, you may not be able to get the exact number of customers your competitors receive.

Draw a strong conclusion for your competitive analysis

Your competitive analysis must bring out the reasons why you are trying to open a retail store. For example (related to the retail bicycle store example):

• There are no specialised mountain bike retailers in the area despite a high percentage of mountain bikers
• Existing bike retailers offer only bikes and spares. No retailer offers clothing and protective gear

c) Customers

You already spoke about the target audience in the Business Overview section. Here, you must provide hard data that establishes the existence of your potential customers in the area.

This section must answer the following questions (with reference to the bike store example):

• What is the age group of the cyclists in your area?
• What percentage of the cyclists are women vs. males?
• What type of bikes are they mostly interested in?
• Do the customers also look for related accessories?
• Do they prefer online shopping or offline shopping?
• What is the average household income per month (and also their average disposable income)?

Much of this hard data will come from your competitor analysis. Also, the data must support your decision to open a retail store. For example, if people have a tendency to buy online, you may be better off opening an online retail store instead of a physical store.

4. Sales & Marketing Strategy

The 4th section of your retail store business plan is where you outline your customer acquisition strategy. Try to answer the following questions:

• What is your USP ?
• What marketing channels will you use (online or offline)?
• Do the marketing channels aptly grab the attention of your target audience? For instance, young adults will most likely not pay attention to TV ads. Instead, use social media
• How do you intend to track the success of your marketing strategy ?
• What is your CAC or customer acquisition cost?
• What is your marketing budget?
• What introductory promos and offers do you intend to provide for attracting new customers?

Let’s expand a bit on a few questions below:

a) Marketing channels

A few marketing channels retail stores typically use are:

• Email marketing
• SMS marketing
• Social media
• Pay-per-click campaigns (e.g. Google Ads, Amazon Ads)
• Partnerships (e.g. with companies to offer employees coupons, discounts, etc.)

b) What is your unique selling proposition?

In other words, how do you differentiate yourself vs. competitors? This is very important as you might need to win customers from competitors.

A few examples of USPs are (with reference to retail bike store example):

• Price : you may have cheaper prices than competitors
• Specialization : you may be specializing in some specific product
• Additional products : you sell additional accessories and safety gear that your competitors don’t
• Freebies : you may offer freebies like helmets or tail lights

Your USP will definitely depend on the products you are selling.

5. Management & Organizational Structure

You must address two things here:

• The management team and their experience / track record
• The organizational structure: what are the different teams and who reports to whom?

a) Management

Your store’s management will vary depending on the business type and size. For instance, if you are opening a franchise store, you may have to give a lot more details compared to an independent store.

You may have co-founders and/or senior managers. You must explain their roles, too. Apart from that, you must also explain their industry experience and why they are suitable for those positions.

b) Organizational structure

Note that even if you have not already hired senior managers and other team members, you must include the details. 

You must define their roles and the hierarchy of reporting. This will demonstrate to the potential lenders and investors the solid management plan you have in place to operate your business efficiently and successfully.

Create and attach an organizational chart for a visual understanding of your store’s staff and their reporting lines.

6. Financial Plan

The financial plan is perhaps, with the executive summary, the most important section of any retail store business plan.

Indeed, a solid financial plan tells lenders that your business is viable and can repay the loan you need from them. If you’re looking to raise equity from private investors, a solid financial plan will prove them your retail store is an attractive investment.

There should be 3 sections to your financial plan section:

• Your historical financials (only if you already operate the business and have financial accounts to show)
• The startup costs of your project (if you plan to open a new retail store, renovate your store, etc.)
• The 5-year financial projections

Historical Financials (if any)

In the scenario where you already have some historical financials (a few quarters or a few years), include them. A summary of your financial statements in the form of charts e.g. revenue, gross profit and net profit is enough, save the rest for the appendix.

If you don’t have any, don’t worry, most new businesses don’t have any historical financials and that’s ok. If so, jump to Startup Costs instead.

Startup Costs

Before we expand on 5-year financial projections in the following section, it’s always best practice to start with listing the startup costs of your project. For a retail store, startup costs are all the expenses you incur before you open the space to your customers. These expenses typically are:

• The lease deposit for the space you rent
• The design and renovation of the existing facilities
• The equipment and furniture

The total startup costs depend on a number of factors, such as the size of your store, the quality of the building (whether there is a lot or remodeling to do or not), the quality of the furniture, etc.

Financial Projections

In addition to startup costs, you will now need to build a solid financial model over 5 years.

Your financial projections should be built using a spreadsheet (e.g. Excel or Google Sheets) and presented in the form of tables and charts in your business plan.

As usual, keep it concise here and save details (for example detailed financial statements, financial metrics, key assumptions used for the projections) for the appendix instead.

Your financial projections should answer at least the following questions:

• How much revenue do you expect to generate over the next 5 years?
• When do you expect to break even?
• How much cash will you burn until you get there?
• What’s the impact of a change in pricing (say 5%) on your margins?
• What is your average customer acquisition cost?

You should include here your 3 financial statements (income statement, balance sheet and cash flow statement). This means you must forecast:

• The number of customers over time ;
• Your expected revenue ;
• Operating costs to run the business ;
• Any other cash flow items (e.g. capex, debt repayment, etc.).

When projecting your revenue, make sure to sensitize pricing and the number of customers, sales as a small change in these assumptions will have a big impact on your revenues.

7. Use of Funds

This is the last section of your retail store business plan. Now that we have explained what your retail store sells and to whom, the industry, management and your marketing strategy, this section must answer the following questions:

• How much funding do you need?
• What financial instrument(s) do you need: is this equity or debt, or even a free-money public grant?
• How long will this funding last?
• Where else does the money come from? If you apply for a SBA loan for example, where does the other part of the investment come from (your own capital, private investors?)

If you raise debt:

• What percentage of the total funding the loan represents?
• What is the corresponding Debt Service Coverage Ratio ?

If you raise equity

• What percentage ownership are you selling as part of this funding round?
• What is the corresponding valuation of your business?

Use of Funds

Any business plan should include a clear use of funds section. This is where you explain how the money will be spent.

Will you spend most of the loan / investment in paying your employees’ salaries and the inventory? Or will it cover mostly the cost for the lease deposit and the renovation of the building?

Those are very important questions you should be able to answer in the blink of an eye. Don’t worry, this should come straight from your financial projections. If you’ve built solid projections like in our retail store financial model template , you won’t have any issues answering these questions.

For the use of funds, we recommend using a pie chart like the one we have in our financial model template where we outline the main expenses categories as shown below.

Privacy Overview

Robust Business Plan for Mobile Shop / Store

Since last year, the mobile market has weakened globally due to a variety of factors, including a decline in consumer spending and the coronavirus outbreak. Despite this awful situation, India has continued to expand as the world’s fastest-growing mobile market.

When the pandemic is over, it will almost surely be restored to its previous vibrancy, and if you are considering taking the risk and starting your own business, now is the time to do so. Read top notch post pandemic business ideas for women .

The mobile phone has evolved into a conscious and fundamental component of human existence in modern times. Apart from texts, calls, and other forms of connection, mobile phones are a vital source of information, tracking, and so on. As a result of their routine use in everyday life, people’s dependency on cell phones is growing.

This, combined with the fact that the cost of a smartphone exceeds that of multiple PCs, explains why cell phone merchants have experienced rapid growth. To be big in this profitable mobile shop business, you must have a retail location and approved vendor agreements with the major transporters.

A rising number of consumers are utilizing their cell phones to make purchases and conduct web searches. With the growing interest in this versatile invention, now is the right time to launch a business in this field. A mobile phone startup can be a viable business or a side hustle to generate additional revenue.

The following is a checklist of how to start a mobile shop in India:

How To Create a Mobile Shop Business Plan?

The next stage in learning how to launch a mobile store is to create a business plan that demonstrates your knowledge of market forces and conditions. The strategy you develop must detail how you will conduct marketing campaigns and outreach, as well as how you will meet the needs of your clients.

• The company strategy must include as much detail as possible about leasing costs, staff costs, and other overhead expenses. 
• The plan will serve as a visual representation of your comprehensive business operations. 
• Once the resources and expenditures have been identified, you can alter your business strategy accordingly.

If you are wondering how much money you will need to operate a cell phone business, read on. You should first assess your financial status, determining how much money you have and how much you can borrow. Additionally, analyzing dangers while investing in this enterprise will always involve some level of risk, but it should not be excessive. If you are unable to obtain the minimum amount required for the perfect store in mind, you can compensate by reducing the scale of your operation.

Mobile Shop Business Investment Required

A minimum expenditure of approximately 6 to 9 lakhs is necessary to open a mobile store, depending on the location, size, and merchandise to be supplied. Generally, mobile stores operate well in regions with high foot traffic, such as malls, bus stops, train stations, and shopping complexes.

Amount of Space Required

A mobile shop opening cost requires an area of approximately 11 × 16 square feet or 160 square feet. The store’s display cases, lighting, cameras, and air conditioning must all be outfitted. It is crucial to have a long counter measuring 9 x 3.75 feet on the left side with glass on the front and top portion and two to three good-view cupboards with glass on the rear wall of the counter, all of which should be decorated and illuminated.

Mobile Shop Registrations and Licenses Required

Even modest mobile stores managed by one or two people generally generate more than Rs.9 lakhs in annual revenue. As a result, it is prudent to establish the business as a Limited Liability Partnership (LLP). If you intend to open big mobile stores in locations such as malls or to sell online via eCommerce portals, it is advisable to incorporate a corporation. Know the entire process of LLP Registration .

• Along with the business registration, a VAT number and an Import Export Code would be necessary.
• Most states require those who sell goods worth more than Rs.5 lakhs in a calendar year to register for VAT.
• Service tax registration may be necessary if the mobile business operates a successful mobile service center with annual sales exceeding Rs.8 lakhs.

In essence, VAT registration is required for all mobile stores.  Finally, due to cost benefits, the majority of mobile stores now import mobile accessories directly from countries such as China. In such circumstances, where goods are imported, it is prudent to obtain an IE code as well.

Smartphone Marketing plan

It is critical for business growth that you have a solid marketing strategy in place since failing to do so may make survival difficult.

• Prepare a marketing strategy that demonstrates your understanding of the economic condition and how you want to market and manage clients.
• Regardless of whether you have solid figures for rent and representational expenses, you must research to determine the typical costs.
• Include estimation for initial stock and timely fresh stock. Additionally, you can work towards developing a website to increase customer outreach.

Locate a distributor

Once you have completed all of these tasks, you must perform market research for mobile phone distributors to acquire stock. Then strategically display it in your shop to enhance your sales. 

Know Your Market

• Starting a mobile phone business could be a lucrative venture in India, but it’s essential to research existing competitors.
• Proactively avoiding competition should be your primary strategy.
• Determine your budget for the mobile shop. How much capital are you prepared to invest in entering the market?
• Always be mindful of your investment limits when creating your mobile shop inventory. Never exceed them, as the saying goes, “Never test the depth of the river with both feet.”

Tips To Attract Mobile Store Customers

• Create a showcasing and advertising strategy once your store is fully operational.
• Start with the most cost-effective options: an independent website and other media sites.
• You can additionally or alternatively also invest in newspaper, television, and radio advertisements. In the first few months, it is advisable to focus almost entirely on local media. 
• As your company grows, expand your administrations around the state. It will increase brand awareness and generate additional revenue.
• Consider your target audience’s needs and provide additional services to entice and engage with potential customers.
• Challenges, advancements, and rewards are all fantastic ways to secure new business and gain a competitive advantage.

You may also look after :- Best Practice for Mobile Shops

In India, retailers and wholesalers are often required to form a diverse retail business with limited reach. Thus, it is vital that this firm is launched at the optimal time; tremendous benefits can be realized through collaboration. Make your doubts clear by checking the exact difference between wholesaler and retailer .

To conduct this business, it is necessary to assess the purchasing capacity and techniques of those who live in the area of business. Since the mobile phone was not included in the list of essential items, it was previously classified as an expensive item; but, due to changes in public perception, it can now be classified as an important everyday item.

Business Loan For Mobile Store Business

We at Indifi understand how difficult it is for micro, small, and medium-sized businesses to secure loans through banks or other government programs. As a result, we devised a system that enables businesses to easily get funds for their capital needs.

Indifi can aid your business in resolving cash flow problems by:

• Providing businesses with collateral-free loans at competitive rates and flexible repayment terms. You may easily apply for the loan online at Indifi and receive the funds within a few days.
• An unsecured line of credit to assist you in managing cash flow requirements before receiving customer payments. You can withdraw cash up to your Indifi credit limit, reimburse it as consumers pay, and borrow again as necessary. Here are some ways to manage cash flow for small businesses.

Our specialist loans offer low-interest rates and flexible repayment terms to assist you in overcoming any financial problems linked to your medical facility.

Final Words

The cell phone retailing sector is extremely lucrative, and small independent dealers sometimes find themselves caught off guard in comparison to retail giants. To compete successfully, you may need to give up a piece of your overall revenue and reduce your expenditures to match or even beat other handset makers and their offer prices. 

Additionally, you are prone to have a variety of unique offers and limitations constantly, possibly in response to what your competitors are doing and an attempt to shift old stock. A well-known technique is to bundle another phone with extras, such as a hands-free unit, or to provide ‘cashback’ deals.

Is mobile shop business profitable?

A mobile shop business can be profitable, success often depends on careful planning, market research, effective marketing strategies, and providing exceptional customer experiences. It’s essential to assess the local market conditions and competition before starting or investing in such a venture.

Is operating a mobile phone repair business a viable option?

Certainly, with effective management, a mobile phone repair venture has the potential to yield substantial profits for entrepreneurs. However, it’s crucial to prioritize the provision of high-quality spare parts and services to establish a reputable brand. Additionally, soliciting customer feedback can be instrumental in further enhancing the business.

What is the leading smartphone manufacturer in India for the year 2021?

Here’s a compilation of the top 10 smartphone companies in 2021

• Xiaomi Mobile
• Lenovo (including Motorola)

Is the sale of mobile phone accessories a profitable?

Embarking on a cell phone accessory business venture holds promising potential. It presents an opportunity for substantial profitability amidst fierce competition. Yet, by securing a strategic location with minimal competition or establishing a robust online presence ahead of competitors, there lies the prospect of cultivating a thriving small business focused on selling cell phone accessories.”

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Retail | What is

Retail Mobile Marketing: Creating a Strategy to Drive In-store Sales

Published March 4, 2024

Published Mar 4, 2024

REVIEWED BY: Meaghan Brophy

WRITTEN BY: Brigitte Korte

This article is part of a larger series on Retail Management .

Step 1: Define Your Mobile Marketing Goals

Step 2: understand your customers, step 3: decide on a single, simple message, step 4: launch your mobile marketing campaign.

• Step 5: Test & Learn
• Use Case Examples

Bottom Line

Retail mobile marketing is targeted campaigns and promotions delivered to customers on their mobile devices via push notifications, SMS messages, and branded apps. The idea behind mobile marketing is that it meets consumers where they already are—on their phones—getting products in front of them, incentivizing them to buy, and even driving them into your store.

In the following sections, we will look at how you can create a retail mobile marketing strategy in just five steps.

For every mobile marketing initiative you undertake, start by outlining the SMART goals behind it to ensure it is S pecific, M easurable, A chievable, R elevant, and T ime-bound.

At my store, for example, we used SMS outreach/text messaging—letting customers know about special offers and new arrivals—as our primary mobile marketing strategy. Our SMART goals for this effort were:

• Specific: Yield a 6% or greater conversion rate from text to sale.
• Measurable: Use click data to see how many users go from the text link to our site and determine how many of those users end up making a purchase.
• Achievable: Use contact information from the loyalty program to contact customers before every sale or store event. Also, send new arrival information (bimonthly) and personal recommendations (monthly).
• Relevant: We operate on a limited-quantity, low-price, and fast-turnover model, and this is what our texts will help create excitement around. Our customers desire this insider information, and it will be exciting for them and incentivize them to shop.
• Time-bound: We hope to reach our 6% conversion rate from text outreach in six months.

To ensure that your mobile marketing efforts will resonate and inspire sales, you need to understand your customer base—including their preferences, demographics, and needs. Without this, you can’t have a successful mobile marketing strategy. Here’s where to start:

Use Existing Customer Data

Understand the who, what, and why by analyzing the data you already have.

• Who is generating the most revenue?
• What are they buying—and how often?
• Why do they need these products?

You can tap into customer relationship management (CRM) software to help with some of the heavy lifting. Alternatively, you can also use your point-of-sale (POS) system to gather this data. POS Systems offer marketing tools, reporting, and analytics insights to help you create a clear marketing plan based on your customer profile and behavior.

Talk to Your Associates

What better place to start than with the people interacting with your customers daily? The key here is to focus your questions on who your team thinks are your store’s best customers, as this will ensure that your marketing strategy will target the right audience.

• What do you think your best customers have in common?
• Why do you think your best customers keep coming back?
• What seems to be the most important to your best customers?
• How do you think our products help solve your best customers’ needs?

Research Consumer Habits

What are the purchasing behaviors of your customers? How do they shop online? While your customer data may not give you a concrete answer, you can tap into trends and insights to better understand.

For example, convenience plays a huge role in consumer behavior. According to the National Retail Foundation’s 2020 Consumer View report , 83% of consumers say convenience while shopping is more important now compared to five years ago. Additionally, 52% say that half or more of their purchases are influenced by convenience.

There is much to be learned from consumer research. You can see some of our top retail stats for 2022 in these articles to get the freshest insights into your customer base.

• Online Shopping Statistics Retailers Should Know
• Omnichannel Statistics for Retailers
• Retail Statistics: The State of In-store Shopping
• Point-of-Sale Statistics To Know

Consider Segmentation

If you start noticing similarities during your research, you can consider segmenting your customers to take your audience insights a step further.

Segmentation (CRM): This is when you divide your customer base into segments based on a certain variable (age, location, purchase history, etc.), and study that segment of your customer group so that you can better understand and target their needs and preferences to create more personalized experiences.

One way to use segmentation in retail mobile marketing is to identify which customers respond to mobile marketing initiatives and which don’t. For example, at my store, we found that our older clients found receiving texts invasive, while younger audiences liked to stay in the know. With this knowledge, we removed our oldest segment of customers from our SMS marketing list and sent higher volumes of text to younger shoppers.

Did you know?

Two-thirds of consumers expect companies to understand their individual needs and expectations.

Recent studies find that while Americans spend an average of 279 minutes on their phones daily, the average attention span is down to about 8.25 seconds . To reach consumers effectively, you have to get their attention quickly and concisely with a clear and simple message.

Using customer needs as the basis for your messaging will ensure that your retail mobile marketing strategy is as effective as possible.

To craft your mobile marketing message, follow these tips:

• Start by addressing a customer need to create relevancy. You should already have a good grasp of the needs of your customer base from doing your research in step 2.
• Highlight how your store addresses that need.
• End with a call to action.

For example, at my store, we typically carried skinny jeans but started carrying different cuts when we identified them as a need among our customers. We decided to use mobile marketing to let our customers know about our new stock. The message followed the three-step principle above and read:

• Looking to spice up your denim?
• Try our new bootcut, mom-fit, and straight-leg jeans!
• Order in-store or online with free returns!

The message starts with an attention-grabbing question about a relevant need, demonstrates how my store meets that need, and then leaves them with an action item that drives sales.

Identify Optimization Opportunities

That simple message, however, is only as effective as your marketing platforms. If your website isn’t optimized for mobile, you risk losing your customers’ interest because of a subpar experience, regardless of your message.

One way to check if your website is mobile-friendly is Google’s Mobile-Friendly Test . All you have to do is enter your website’s URL to receive a full analytics report in seconds, with clear action items to address.

Google Optimize is another tool you can use to better understand what your customers engage with the most by testing your website’s content and performance. This tool provides advanced targeting tools to provide the best content to your best customers too.

Once you have your mobile marketing campaign planned and ready to go, it’s time to put it out into the wild. Where you should focus your campaign will vary between customer groups (and should be revealed by your research). However, there are a few key places nearly every business can benefit from leveraging.

Social Media

Social media is an integral piece of any marketing strategy. Here, you can develop creative ways to highlight your in-store offerings through engaging videos, graphics, and other interactive capabilities like polls and Instagram Stories.

• Giveaways: Consider a giveaway for a gift card to spend inside your store. This is also a great way to increase visibility to your store, as giveaways encourage your followers to share your business offerings on their accounts.
• Running ads: Have extra dollars to spend? Running ads on platforms like Facebook and Instagram can help ensure the right audience sees your posts. When you really understand your audience, consider targeting ads on Google .

Your Google Business Listing

Most US consumers (99%) search online for a local business , with 98% reading online reviews. With Google My Business , you can ensure your business listing is as up-to-date as possible with accurate location, hours, website, and contact information.

SMS Outreach

Already have customers opted-in for text communications? Then SMS marketing is a must-have for your mobile marketing strategy, especially if you’re incorporating time-sensitive, in-store promotions into your campaign.

According to a 2022 Twilio SendGrid report, SMS is one of the most preferred channels for audiences to connect with businesses, along with email—although SMS sees a much higher open rate (94%) than email (14.5%.)

Remember, these messages have a short character count limit—so keep your communications clear and concise with the necessary information on the promotion, the deadline, and any applicable links. Always send your texts at an appropriate time, too.

Email Campaigns

While email marketing open rates aren’t as high as those of SMS marketing, email is still growing—and definitely isn’t going anywhere. The key to ensuring your email communications are as effective as possible is to think, of course, mobile-first.

Here are a few pointers to keep in mind:

• Write short, compelling subject lines. This space lessens on mobile, so keep your subject lines between 25–30 characters.
• Use the space beneath the subject line. Referred to as preheader text, this is where you can quickly summarize your in-store promotions to entice users to click.
• Ensure your copy is scannable. Shorter paragraphs are easier on the eye, especially on a mobile device.
• Include a single call to action (CTA). Be intentional about what you want your customers’ next step to be, and ensure your CTA button is near the top of your email.

Step 5: Test & Learn

There is no one-size-fits-all approach to a successful retail mobile marketing strategy. But, analyzing, testing, and learning as you go can ensure you’re on the right track.

If you use the SMART goal methodology outlined above, the framework is already set for you. If you decide to compile data monthly, this is the perfect time to see what is and isn’t working and how to adapt moving forward to achieve your goal.

Retail Mobile Marketing Examples & Use Cases

Here are a few examples of brands successfully deploying retail mobile marketing and lessons you can take from their strategies.

APL’s Valentine’s Day SMS Push

APL, or Athletic Propulsion Labs, is a leader in the high-end athletic shoe industry. At the start of the year, people are focused on their fitness goals and are buying gear to use in the gym, including lots of sneakers. However, by February, this momentum had typically slowed, and people were back to their old ways, not needing new sneakers or equipment anymore.

The company knows about this seasonal ebb in sales, and to counteract it, they decided to launch a mobile marketing campaign around Valentine’s Day that included a series of SMS messages with exciting announcements.

The campaign started in the last week of January with a message announcing the drop of a new line of sneakers in Valentine’s Day hues. Then, starting February 7th, they sent the message below to announce a special Valentine’s Day offer of a free travel bag with every shoe purchased before February 14th.

APL needed to boost sales once the New Year’s resolution motivation had worn thin and used mobile marketing to create new incentives.

Here, we can see how APL used mobile marketing to bring fitness back to the top of people’s minds in order to drive sales during a typically slow season.

EBTH Alerts

Another brand that uses an acronym, EBTH or Everything But the House, is a virtual estate sale site where people can have items listed for sale from relatives or friends who have passed away. From there, the items stay on the app for a week, and people can bid on them. The site also has a corresponding app where you can create an account and favorite items.

One issue that EBTH was running into was that people were favoriting or bidding on items, forgetting about them, and, due to the limited-time listing, were not able to buy them even if they intended to do so because the listing would close. To counteract this, EBTH introduced a push notification feature to its app.

When customers opt-in, they agree to receive notifications each time they get outbid on an item and when an item they favorite is 10 minutes from ending, as you can see in the image below.

EBTH uses push notifications to keep shoppers informed and drive sales.

EBTH’s use of mobile marketing is a great example of how you can use push notifications to meet customer needs and drive sales for your business.

Retail Mobile Marketing FAQs

Click through the questions below to get answers to some of your most frequently asked retail mobile marketing questions.

What is the difference between retail marketing and retail mobile marketing?

Retail marketing includes all marketing initiatives, including in-store, online, mobile, event-based, etc. Mobile marketing, on the other hand, only includes marketing initiatives that are delivered to customers via their mobile devices—think texts and push notifications.

What are the most common mobile marketing strategies in retail?

The most common retail mobile marketing strategies are SMS text messages and push notifications from the brand’s ecommerce app.

What is local mobile marketing?

Local mobile marketing sends notifications and messages to people’s mobile devices based on their location, alerting them to nearby deals and offerings.

A retail mobile marketing strategy isn’t only for driving ecommerce sales. Mobile marketing can also help businesses of all sizes drive in-store sales with the added benefits of gaining better customer insights, improving your in-store experience, enhancing your brand, and so much more.

As you create your mobile marketing strategy, keep in mind that mobile marketing trends and insights are ever-changing—so make this research a priority for your business to ensure your mobile marketing strategy is as effective and successful as possible.

About the Author

Find Brigitte On LinkedIn

Brigitte Korte

Brigitte is a retail specialist and staff writer with brick-and-mortar management experience. Before joining FSB, she managed a storefront for several years, working in everything from merchandising, to buying, to sales analysis. Brigitte also has a background in writing, research, and publishing, with an undergraduate degree in writing.

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How to Start a Cell Phone Shop Business in 10 Steps

• Business Ideas , Business Services
• May 13, 2023

Do you want to start a mobile phone shop? If so, find here in this article, a stepwise plan guide to starting a profitable cell phone business from home or a retail space.

The entry barrier to opening a mobile shop is low. And that is why more and more people are interested to start a mobile store in their locality. However, it is seen, that 20% of mobile shop businesses become successful in the long run. The rest 80% closes their shops within a year or two due to financial loss. The main reason for such a high rate of failure is due to a lack of business planning, and an inability to understand the taste and trends of smartphone buyers.

Here are the 10 Steps to Open a Cell Phone Shop

1. understand the local market.

Understanding the local market is the key to success for any retail-based business. It holds true for mobile shop businesses too. It is a fact cell phone business is getting saturated day by day. However, there is always a scope for new players to enter as the demand is high.

Conduct detailed market research and find out the cell phone store that is successful and also those that are not so successful.  Check out their offerings like what kind of mobile phones they are selling. Are there any additional services like phone repair or accessories offered? Find out the gaps and plan accordingly.

2. Create a Business Plan

After getting the necessary information from market research, it is time to write the business plan for your cell shop. Do remember, a mobile shop business plan document plays a critical role in not only working as a roadmap for your present and future business activities but also getting a license to become an authorized reseller from carrier companies and getting funds from investors.

Some of the basic aspects that your mobile shop business plan must include are the following:

• Startup and recurring costs
• Target customers
• Manpower plan
• How do you plan to promote your cell shop?

Another key chapter of the cell shop business plan is o list don the products and services you plan to sell. For example, one can sell products like headsets, power banks, headphones ,  battery chargers, memory cards, and cables. You can also sell recharge plans from reputed wireless carriers. In addition, to boost up more income, one can include a handset repairing workstation. Write in detail about the products offered and the brands of those products.

3. Name your Cell Shop

It is extremely important to select a catchy and relatable name for your mobile phone shop business . The name must aptly reflect the activities of your business. For example, if your primary name is to sell cell phone handsets name accordingly. It holds the same if your focus is to sell mobile phone accessories or handset repair.

Learn More:   How to Name Your Business? Step-By-Step Guidelines

4. Select a Location

Choosing a proper retail location is another make-or-break decision to make before opening a mobile phone store. An ideal location for a cell phone store is to find a centrally located retail space where there is a steady flow of traffic and not many similar shops are nearby. Though this kind of retail space will cost you more, the profit return will ensure a fast payback period.

But if you are short on budget for paying for a premium location, find one that at least ensures good traffic.

5. Register Your Cell Phone Shop Business

If you are planning to start and run a legally compliant mobile shop, it is necessary to register your business. Talk to the local competent authority or a local attorney and find the right business structure based on your scale of operation. For example, for mobile shop owners in the United States, forming an LLC provide additional benefits like protecting personal assets and making annual filing of taxes easier

6. Procure Licenses

It is mandatory in the United States to have an electronics store license if the shop owner sells more than 30 different items. For fewer items, it is not a must to procure a store license. Visit the official SBA website and find out the licenses required to open a cell shop. You may need additional licenses if services like mobile handset repair jobs.

7. Buy Liability Insurance

There are various types of financial risks involved in running a cellphone shop business. Some of the insurances that you need to consider are product liability insurance, property insurance, and worker’s compensation insurance. Check this article on various types of liability insurance to learn more.

8. Contact Wireless Providers & Understand Carrier Contracts

Contacting wireless plan providers and understanding their carrier contracts is one of the most key decisions one needs to make before opening a cell shop business that sells recharge plans.

The most popular wireless companies in the United States are T -Mobiles, Verizon, and AT&T. However there are other upcoming wireless companies you can reach. Some of them are Mint, Visible, and Google Fi.

Check the plans of the phone carriers and select the one that fits best in terms of speed, monthly cost, and other parameters. In addition, read carefully the contract document of each of the carriers. The terms and conditions of the reseller contract agreement vary from company to company. You must be comfortable and confident in adhering to their terms. Failure to which will lead to the unfortunate termination of the contract.

9. Apply as an Authorized Reseller

The next final step is to apply for an authorized reseller with the chosen cell carrier. Your business plan document will come in handy in the application process. Your business plan must convince the principal carrier that you are fit to be a reseller of their products and services.

Another aspect that will be taken into account seriously before granting authorized resellers is your financial status. This is because all cell phone plans are credit-based. The more credit you can provide, the more the sales and the more the profit.

10. Promote your Cell Shop Business

The final and most important step for a successful cell phone shop business is to devise marketing strategies so that more and more customers visit your store. Create a promotional plan that includes both online and offline advertisement activities like good signage with high visibility, printed brochures, informative website , social media pages, and so on.

FAQS on Cell Phone Business

Is cell phone shop a profitable business.

It is without saying, the retail-based cell phone business is one of the most competitive industries across the world. However, the volume of smartphone sales is such high, that there is always a scope for new players to step in.

As per Statista, the number of smartphone sales is more than six billion at present. It is expected that the market will grow even more in the coming tears and decades. Most mobile phone subscriptions come from countries like China, India, and the United States.

If you are from highly populated countries like India and China, opening a mobile shop business has the potential to be hugely profitable. As a matter of fact, there is still a big number of people yet to get access to smartphones in most South Asian countries.

It is worthwhile to mention here that mobile brands like Samsung and Apple are the two biggest companies and together they account for 50% of the total smartphone sales worldwide.

What is the Cost of Starting a Cellphone Shop Business?

The investment will depend primarily on the location, initial stocks, and service offered. However, as a rough estimate, the cost of starting a cell phone shop business will be in the range of $20,000 to $1,00,000.

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• Mobile Phone Shop Business Plan

Get close-to-reality mobile phone shop financial projections

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PLAN TO STARTUP, EXPAND OR MONITOR ANY MOBILE PHONE SHOP LIKE A PRO

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MOBILE PHONE SHOP BUSINESS PLAN TEMPLATE

The preferred format retail store business plan template for investors, SBA, banks and angel investors in MS Word format.

You don't have to create your own contents from scratch or delete most of it as may be the case with a sample business plan. The program includes a complete template and the retail store business plan template. You can always purchase additional retail business plan templates. The retail store business plan template is fully geared towards the mobile phone shop retail business. Easily add project plans, phasing diagrams, floor plans, specific plans and insert any data from the financial application.

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CLOSE-TO-REALITY RETAIL BUSINESS PLAN FINANCIALS

Trend setting retail financial application written in MS Excel that has no competition when it comes to close-to-reality fully automated projections. You will not find a better solution as specific, as detailed, and as automated. Enter some main assumptions and start entering your financial data into the clearly marked cells. Use it for a mobile phone shop business plan but also for ongoing monitoring of your mobile phone shop business .

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RETAIL BUSINESS PLAN PRESENTATION

Easy to complete presentation template (> 50 slides) in PPT (MS PowerPoint) format. You can copy text from the document templates, link to tables in the document template, or link to worksheet data in the financial application. The template contains the same chapters and subchapters as the retail store business plan template.

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The Advanced Edition also includes a lean investor pitch with slides in PPT(X) (MS PowerPoint) format. Great to make that first important impression count.

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  This superb tool allows me to generate 5/10-year proforma financial statements and perform the necessary sensitivity analysis that my clients expect.  

COMPLETE RETAIL STORE BUSINESS PLAN SOLUTION

MS Office, MS Word, MS Excel and MS PowerPoint are registered trademarks of Microsoft Corporation, PlanMagic is a registered trademark of PlanMagic Corporation. All copyrights acknowledged.

  All in all, from the first model I have purchased, your business plans are by far the best I have seen in terms of structure, contents, and relevance to what I am looking for in a business plan.  

Retail Business Plan Template

Written by Dave Lavinsky

Retail Business Plan

You’ve come to the right place to create your retail business plan.

We have helped over 10,000 entrepreneurs and business owners create business plans and many have used them to start or grow their retail companies.

Retail Business Plan Template & Sample

Below is a retail business plan template to help you create each section of your retail store business plan.

Executive Summary

Business overview.

Artisan Home & Decor is a startup retail shop located in Pasadena, California. The company is founded by Joyce Hernandez, a retailer who has worked as a store manager of a local home decor store for nearly a decade. Joyce has recently graduated from California University with a Bachelor’s degree in Business Management. Now that she has gained real-world experience managing a store and the education on how to run a retail business, she is inspired to start her own company, Artisan Home & Decor. Joyce is confident that her ability to effectively manage employees, customer relationships, and retail operations will help her establish a profitable retail store. Joyce plans on recruiting a team of highly qualified sales associates, accountants, and buyers to help manage the day to day complexities of retail – marketing, sales, budgeting, sourcing, and purchasing.

Artisan Home & Decor will provide uniquely curated home decor products created by local artisans. The home decor shop will be the ultimate choice for customers in Pasadena who value one-of-a-kind pieces for their homes. Artisan Home & Decor will provide its customers with a refreshingly personalized shopping experience they can’t get anywhere else. The shop’s sales associates will be able to help customers find the perfect pieces to suit their individual preferences and styles.

Product Offering

The following are the products that Artisan Home & Decor will provide:

• Lamps & Lighting
• Throw Blankets
• Photo Frames
• Cookware Sets
• Kitchen Gadgets
• Kitchen and Bathroom Fixtures
• Waste Baskets
• Soap Dispensers

Customer Focus

Artisan Home & Decor will target home decor shoppers looking for a personalized experience and unique pieces in Pasadena. The company will target boomer, millennial, and gen z  consumers looking for unique decor for their homes, apartments, or condos. They will also target businesses looking for special pieces to furnish their corporate offices, waiting rooms, and lobbies. No matter the client, Artisan Home & Decor will deliver the best communication, service, and high quality products.

Management Team

Artisan Home & Decor will be owned and operated by Joyce Hernandez, a retailer who has worked as a store manager of a local home decor store for nearly a decade. Joyce has recently graduated from California University with a Bachelor’s degree in Business Management. Now that she has gained real-world experience managing retail stores and the education on how to run a retail business, she is inspired to start her own company, Artisan Home & Decor.

Joyce Hernandez has recruited her former assistant manager, Melissa Jacobs to come on board to help her manage Artisan Home & Decor. While Joyce will oversee the employees, day-to-day operations, and client relationships, Melissa will be the Inventory Manager. She will be in charge of sourcing, purchasing, and pricing all inventory. Melissa will work directly with suppliers to stock the retail shop with unique artisan pieces.

Melissa is a graduate of the University of California with a Bachelor’s degree in Interior Design. She has been working at a local retail home decor company for over a decade as an assistant manager. Melissa has an eye for design and keen organizational skills that will allow her to effectively manage Artisan Home & Decor’s one-of-a-kind inventory. Her communication skills will enable her to establish and maintain working relationships with artisans and suppliers.

Success Factors

Artisan Home & Decor will be able to achieve success by offering the following competitive advantages:

• Friendly, knowledgeable, and highly qualified team of sales associates and interior design experts that are able to provide a personalized customer experience and help each client find the right home decor pieces to suit their preferences.
• Artisan Home & Decor will bring fresh inventory into their retail store on a regular basis so there will always be something new for customers to check out. In addition to in-store sales, the company will sell pieces online through its website.
• Artisan Home & Decor offers one-of-kind pieces created by local artisans to suit a wide variety of home decor styles and tastes. By purchasing from the shop, customers are supporting these local artisans and getting fresh decor that no one else will have.

Financial Highlights

Artisan Home & Decor is seeking $210,000 in debt financing to launch its retail business. The funding will be dedicated towards securing and building out the retail space and purchasing the initial inventory. Funds will also be dedicated towards three months of overhead costs to include payroll of the staff, rent, and marketing costs for print ads, website and SEO marketing initiatives, and association memberships. The breakout of the funding is below:

• Retail space build-out: $25,000
• Retail store shelving, displays, equipment, supplies, and materials: $40,000
• Three months of overhead expenses (payroll, rent, utilities): $120,000
• Marketing costs: $15,000
• Working capital: $10,000

The following graph below outlines the pro forma financial projections for Artisan Home & Decor.

Company Overview

Who is artisan home & decor.

Artisan Home & Decor is a newly established retail company in Pasadena, California. The new home decor shop will be the ultimate choice for people looking for uniquely curated one-of-a-kind furniture and other home products crafted by local artisans. Artisan Home & Decor will provide its customers with a refreshingly personalized shopping experience they can’t get anywhere else. The shop’s sales associates and experienced interior designers will be able to help customers find the right pieces to suit their preferences and styles.

Artisan Home & Decor will be able to provide a personalized shopping experience for serving customers in-store and online. The team of professionals and sales associates are highly qualified and experienced in interior design, home decor, and the customer experience. Artisan Home & Decor removes all headaches and issues of the home decor shopper and ensures all issues are taken care off expeditiously while delivering the best customer service.

Artisan Home & Decor History

Artisan Home & Decor is owned and operated by Joyce Hernandez, a retailer who has worked as a store manager of a local home decor store for nearly a decade. Joyce has recently graduated from California University with a Bachelor’s degree in Business Management. Now that she has gained real-world experience managing retail stores and the education on how to run a retail business, she is ready to start her own company. Joyce is confident that her ability to effectively manage employees, customer relationships, and retail operations will help her establish a profitable retail store. Joyce has begun recruiting a team of highly qualified sales associates, accountants, and buyers to help manage the day to day complexities of retail – marketing, sales, budgeting, sourcing, and purchasing.

Since incorporation, Artisan Home & Decor has achieved the following milestones:

• Registered Artisan Home & Decor, LLC to transact business in the state of California.
• Has a contract in place to lease the retail space.
• Reached out to numerous local artisans to advise them on the upcoming retail shop in order to start getting supplier contracts.
• Began recruiting a staff of sales associates, interior designers, an accountant/bookkeeper, marketing director, and assistant manager to work at Artisan Home & Decor.

Artisan Home & Decor Services

Industry analysis.

The retail industry in the United States is valued at over $4T currently and is forecasted to reach $4.9T by the end of 2022. This is up from $3.8T in 2019. After a decade of retail decline between 2010 and 2020, the market is rebounding at a surprising rate. There were twice as many store openings as closings in 2021 alone. The number of brick-and-mortar retail establishments is increasing even as ecommerce shopping has grown by 70% in the last three years.

The role of retail stores is evolving and industry operators are discovering in-store experiences are still vital from the customer perspective. Successful brick-and-mortar industry operators are incorporating ecommerce into their business models. Trends include providing ship-from-store and buy online, pickup in store options to give customers more flexibility in the way they can shop. Key success factors include the level of customer satisfaction, product selection, prices, and convenience.

Customer Analysis

Demographic profile of target market.

The precise demographics for Pasadena, California are:

Customer Segmentation

Artisan Home & Decor will primarily target the following customer profiles:

• Millennial customers looking for one-of-a-kind home decor
• Boomer customers looking for one-of-a-kind home decor
• Gen z customers looking for one-of-a-kind home decor
• Businesses looking for unique decor for their offices, waiting rooms, or lobbies

Competitive Analysis

Direct and indirect competitors.

Artisan Home & Decor will face competition from other retailers with similar business profiles. A description of each competitor company is below.

Pasadena Home Decor

Pasadena Home Decor provides high-end home decor for the conscientious consumer. Located in Pasadena, California, the home decor retailer is able to provide a tailored shopping experience for its customers. The store’s list of products includes tables, chairs, wall hangings, rugs, vases, photo frames, candles, office decor, and paintings by local artists. Pasadena Home Decor sells online and in-store to give customers flexibility.

Pasadena Home Decor’s promise is to deliver high quality pieces that will stand out. Customers who purchase furniture and home decor from Pasadena Home Decor will be delighted with the customer service, cleanliness of the store, and personalized design services the company offers.

Home Shoppe

Home Shoppe is a California-based home decor retail store that provides outstanding pieces for discerning clientele. Home Shoppe stocks unique furniture and other decor items that are 100% hand-crafted. The owners of Home Shoppe are experienced craftsmen themselves, so they know how quality furniture and home decor pieces should be made. Clients can depend on their selection of products for durability, style, and eco-friendly materials. Choose Home Shoppe for your next home decor project and let the sales team take the stress out of the redecorating process by helping you select the best products for your home.

Redecorating For You

Redecorating For You is a trusted Pasadena retail company that provides superior home decor products for shoppers in Pasadena and the surrounding areas. The shop offers an extensive inventory of home decor items in a variety of styles so there is something for every taste. Redecorating For You is able to provide premium pieces that fill every space with elegance and style. The shop also eases the stress of redecorating by providing in-store pickup and delivery options for busy customers.

Competitive Advantage

Artisan Home & Decor will be able to offer the following advantages over their competition:

• Artisan Home & Decor will bring fresh inventory into the store on a regular basis so there will always be something new for customers to check out. In addition to in-store sales, the company will sell pieces online through its website.
• Artisan Home & Decor offers one-of-kind pieces created by local artisans to suit a wide variety of home decor styles and tastes.

Marketing Plan

Brand & value proposition.

Artisan Home & Decor will offer the unique value proposition to its clientele:

• Artisan Home & Decor will make redecorating easy for customers by providing in-store shopping, pickup, delivery, online shopping, ship-from-store, and buy online-pickup in store options.
• By purchasing from the shop, customers are supporting local artisans and getting fresh decor that no one else will have.

Promotions Strategy

The promotions strategy for Artisan Home & Decor is as follows:

Social Media Marketing

The company will use various social media platforms such as TikTok, Instagram, Facebook, LinkedIn, YouTube, and Snapchat to promote the shop, feature artisans, and show off new pieces. The marketing director will oversee the social media marketing activities to grow the customer base.

Professional Associations and Networking

Artisan Home & Decor will become a member of professional associations such as the National Retail Federation, California Retailers Association, and the Home Furnishings Association. The company will focus its networking efforts on expanding its network of clients, designers, and artisans.

Print Advertising

Artisan Home & Decor will invest in professionally designed print ads to display in programs or flyers at industry networking events, in home decor publications, and direct mailers.

Website/SEO Marketing

Artisan Home & Decor’s marketing director will be responsible for creating and maintaining the company website. The website will be well organized, informative, and list all of the products currently available for purchase online.

The marketing director will also manage Artisan Home & Decor’s website presence with SEO marketing tactics so that any time someone types in the Google or Bing search engine “Pasadena home decor retailer” or “home decor store near me”, Artisan Home & Decor will be listed at the top of the search results.

The pricing of Artisan Home & Decor will be premium and on par with competitors so customers feel they receive value when purchasing the one-of-a-kind products.

Operations Plan

The following will be the operations plan for Artisan Home & Decor.

Operation Functions:

• Joyce Hernandez will be the Owner and Manager of the store. She will oversee all staff and manage day-to-day operations. Joyce has spent the past year recruiting the following staff:
• Melissa Jacobs – Inventory Manager who will be responsible for sourcing, purchasing, pricing, and maintaining the inventory.
• Robert Brown – Staff Accountant/bookkeeper who will provide all store accounting, tax payments, and monthly financial reporting.
• Bill Johnson – Marketing Director who will provide all marketing and sales activities for Artisan Home & Decor including maintaining the website, social media, print advertising, and promotions.
• Julia Smith – Lead Sales Associate & Designer who will manage all sales associates and provide design services for customers.

Milestones:

Artisan Home & Decor will have the following milestones complete in the next six months.

9/1/2022 – Finalize contract to lease the retail space.

9/15/2022 – Finalize personnel and staff employment contracts for the management team.

10/1/2022 – Finalize contracts for suppliers.

10/15/2022 – Begin networking at industry events and implement the marketing plan.

10/22/2022 – Begin moving into the Artisan Home & Decor shop.

11/1/2022 – Artisan Home & Decor opens for business.

Artisan Home & Decor will be owned and operated by Joyce Hernandez, a retailer who has worked as a store manager of a local home decor store for nearly a decade. Joyce has recently graduated from California University with a Bachelor’s degree in Business Management. Now that she has gained real-world experience managing a store and the education on how to run a retail business, she is inspired to start her own company, Artisan Home & Decor.

Melissa is a graduate of the University of California with a Bachelor’s degree in Interior Design. She has been working at a local retail home decor company for over a decade as an assistant manager. Melissa has an eye for design and keen organizational skills that will allow her to effectively manage Artisan Home & Decor’s one-of-a-kind inventory. Her communication skills will enable her to establish and maintain working relationships with suppliers.

Financial Plan

Key revenue & costs.

The revenue drivers for Artisan Home & Decor are the retail fees they will charge to the customers in exchange for their products. The shop will charge a healthy margin to make sure artisans are paid well for their products while ensuring a solid profit for the business.

The cost drivers will be the overhead costs required in order to staff a retail store. The expenses will be the payroll cost, rent, utilities, store supplies, and marketing materials.

Funding Requirements and Use of Funds

• Store shelving, displays, equipment, supplies, and materials: $40,000

Key Assumptions

The following outlines the key assumptions required in order to achieve the revenue and cost numbers in the financials and in order to pay off the startup business loan.

• Average number of items sold per month: 300
• Average sales per month: $90,000
• Retail space lease per year: $100,000

Financial Projections

Income statement, balance sheet, cash flow statement, retail business plan template faqs, what is a retail business plan.

A retail business plan is a plan to start and/or grow your retail business. Among other things, it outlines your business concept, identifies your target market, presents your marketing plan and details your financial projections.

You can  easily complete your retail business plan using our Retail Business Plan Template here .

What are the Main Types of Retail Businesses?

There are a number of different kinds of retail businesses, some examples include: Specialty Store, Off-Priced/Used Goods Store, Department Store, Convenience Store, Drug Store/Pharmacy, Discount Store, Hypermarket, and E-commerce.

How Do You Get Funding for Your Retail Business Plan?

Retail businesses are often funded through small business loans. Personal savings, credit card financing and angel investors are also popular forms of funding.

A solid retail business plan with comprehensive financial statements will help show investors your are well-prepared to start your own business.  A retail business plan template will help you quickly and easily get started.

What are the Steps To Start a Retail Business?

Starting a retail business can be an exciting endeavor. Having a clear roadmap of the steps to start a business will help you stay focused on your goals and get started faster.

1. Develop A Retail Business Plan - The first step in starting a business is to create a detailed retail store business plan that outlines all aspects of the venture. This should include supporting market research, your potential market size and target customers, the services or products you will offer, marketing strategy, your competitive advantages and detailed financial projections.

2. Choose Your Legal Structure - It's important to select an appropriate legal entity for your retail business. This could be a limited liability company (LLC), corporation, partnership, or sole proprietorship. Each type has its own benefits and drawbacks so it’s important to do research and choose wisely so that your retail business is in compliance with local laws.

3. Register Your Retail Business - Once you have chosen a legal structure, the next step is to register your retail business with the government or state where you’re operating from. This includes obtaining licenses and permits as required by federal, state, and local laws. 

4. Identify Financing Options - It’s likely that you’ll need some capital to start your retail business, so take some time to identify what financing options are available such as bank loans, investor funding, grants, or crowdfunding platforms. 

5. Choose a Location - Whether you plan on operating out of a physical location or not, you should always have an idea of where you’ll be based should it become necessary in the future as well as what kind of space would be suitable for your operations. 

6. Hire Employees - There are several ways to find qualified employees including job boards like LinkedIn or Indeed as well as hiring agencies if needed – depending on what type of employees you need it might also be more effective to reach out directly through networking events. 

7. Acquire Necessary Retail Equipment & Supplies - In order to start your retail business, you'll need to purchase all of the necessary equipment and supplies to run a successful operation. 

8. Market & Promote Your Business - Once you have all the necessary pieces in place, it’s time to start promoting and marketing your retail business. This includes creating a website, utilizing social media platforms like Facebook or Twitter, and having an effective Search Engine Optimization (SEO) strategy. You should also consider traditional marketing techniques such as radio or print advertising.

Where Can I Get a Retail Business Plan PDF?

You can download our free retail business plan template PDF here . This is a sample retail business plan template you can use in PDF format.

Other Helpful Business Plan Templates

Ecommerce Business Plan Template Clothing Store Business Plan Template Beauty Supply Store Business Plan Template T-Shirt Business Plan Template

Sample Retail Business Plan

Writing a business plan is a crucial step in starting a retail business. Not only does it provide structure and guidance for the future, but it also helps to create funding opportunities and attract potential investors. For aspiring retail business owners, having access to a sample retail business plan can be especially helpful in providing direction and gaining insight into how to draft their own retail business plan.

Download our Ultimate Retail Business Plan Template

Having a thorough business plan in place is critical for any successful retail venture. It will serve as the foundation for your operations, setting out the goals and objectives that will help guide your decisions and actions. A well-written business plan can give you clarity on realistic financial projections and help you secure financing from lenders or investors. A retail business plan example can be a great resource to draw upon when creating your own plan, making sure that all the key components are included in your document.

The retail business plan sample below will give you an idea of what one should look like. It is not as comprehensive and successful in raising capital for your retail as Growthink’s Ultimate Retail Business Plan Template , but it can help you write a retail business plan of your own.

Retail Business Plan Example – MarketMosaic

Table of contents, executive summary, company overview, industry analysis, customer analysis, competitive analysis, marketing plan, operations plan, management team, financial plan.

MarketMosaic is a dynamic retail enterprise, poised to redefine the shopping experience by offering an extensive selection of retail items, from the latest tech gadgets to essential household products. Our commitment to competitive pricing, backed by efficient procurement and inventory management processes, ensures that our customers always receive the best value. Situated in the heart of Bakersfield, CA, our goal is to establish ourselves as the go-to shopping destination by being a one-stop-shop for diverse customer needs, thereby setting a new standard in the retail industry.

Our success hinges on our ability to offer a wide range of products at competitive prices and our dedication to exceptional customer service. By training our staff extensively and developing a user-friendly online platform, we enhance the shopping experience both in-store and online. These efforts, combined with our strategic location in Bakersfield, CA, and our focus on leveraging technology to meet customer needs, have positioned us as leaders in the retail sector. Our accomplishments to date include establishing a comprehensive inventory, securing a prime storefront, and building a robust supply chain, laying a strong foundation for future growth.

The retail industry is experiencing rapid transformation, driven by changing consumer preferences and technological advancements. Customers now seek convenience, variety, and value in their shopping experiences, trends that have been accelerated by the rise of e-commerce. This shift presents both challenges and opportunities for traditional and online retailers alike. By understanding these dynamics, MarketMosaic is well-positioned to capitalize on the growing demand for one-stop shopping solutions that blend physical and digital retail spaces. Our approach is designed to not only meet but exceed the evolving expectations of today’s consumers.

Our target customers are diverse, spanning various demographics yet unified by their desire for a convenient, one-stop shopping experience. They value variety, quality, and affordability in their purchases, ranging from tech aficionados looking for the latest gadgets to busy families in need of daily essentials. By recognizing and adapting to the unique preferences of our customer base, MarketMosaic aims to create a retail environment that caters to the needs of each shopper, ensuring satisfaction and fostering loyalty. Our commitment to understanding and meeting these needs is central to our customer acquisition and retention strategies.

Top competitors include established retail chains and e-commerce platforms. Despite the competition, MarketMosaic’s advantages lie in our wide product range, competitive pricing, and exceptional customer service. Our omnichannel approach, combining an intuitive online platform with a welcoming physical store, sets us apart, allowing us to offer convenience, efficiency, and a personalized shopping experience that surpasses that of our competitors.

At MarketMosaic, our product strategy encompasses a wide variety of high-quality items at competitive prices, ensuring we cater to the diverse needs of our customers. We are dedicated to maintaining a balance between offering the latest trends and stocking everyday essentials, thereby positioning ourselves as a comprehensive shopping destination. Our promotions plan is multifaceted, incorporating local advertising, social media campaigns, and community engagement events to build our brand presence both online and in the Bakersfield area. By leveraging these channels, we aim to attract a broad customer base and foster strong relationships within the community, driving traffic to both our physical store and online platform.

Key operational milestones for MarketMosaic include securing a prime location in Bakersfield, obtaining necessary permits, designing a welcoming retail space, developing efficient supply chain and inventory systems, and hiring a high-performing team. These steps are critical to launching our retail operations successfully and achieving our initial goal of reaching $15,000/month in revenue. Additionally, our focus on customer feedback will allow us to adapt our product offerings and store layout to better meet market demand, ensuring customer satisfaction and loyalty as we establish a strong community presence.

Our management team brings together seasoned professionals with extensive experience in retail, operations, and customer service. This diverse skill set is crucial to our mission of redefining the retail landscape by combining technology with a customer-centric approach. Each team member’s expertise in their respective fields ensures that MarketMosaic is not only equipped to navigate the challenges of the retail industry but also poised to capitalize on its opportunities, driving growth and innovation.

MarketMosaic is a new Retail serving customers in Bakersfield, CA. We are a local retail business, stepping into an arena where high-quality local retail options have been notably absent. Our mission is to fill this void by offering a diverse range of products that cater to the needs and preferences of our community. With our strategic location and a keen understanding of the local market, we are poised to become a staple for shoppers in Bakersfield.

Our product lineup is meticulously curated to meet the wide-ranging needs of our customers. At MarketMosaic, shoppers can find an extensive selection of Apparel and Fashion Accessories, ensuring that the latest trends are always within reach. For tech enthusiasts and those looking to upgrade their gadgets, our Electronics and Technology section offers the latest innovations. Home and Furniture is for customers aiming to add a touch of comfort and style to their living spaces, whereas our Beauty and Personal Care products cater to those who prioritize wellness and self-care. Last but certainly not least, our Groceries and Food Products aisle provides the essentials and specialties alike, making everyday shopping convenient and enjoyable.

Located in the heart of Bakersfield, CA, MarketMosaic serves the local community with pride and dedication. Our strategic location is not just about geographical convenience; it’s about being an integral part of the community we serve, understanding its needs, and evolving with its changing dynamics. This local presence strengthens our commitment to providing a shopping experience that is both enjoyable and rewarding.

MarketMosaic is uniquely qualified to succeed for several reasons. Firstly, our founder brings a wealth of experience from running a successful retail business in the past. This experience is invaluable in navigating the competitive landscape and ensuring that MarketMosaic stands out from the competition. Moreover, our diverse range of retail items is not only more extensive but also priced more competitively than what’s currently available in the market. This combination of experience, variety, and value positions us for success in Bakersfield’s retail sector.

Since our inception on January 5, 2024, as a Limited Liability Company, we’ve made significant strides in establishing our brand. Our accomplishments to date include the creation of our logo, which encapsulates our brand’s essence and values, the development of our company name that resonates with our target audience, and securing a prime location that offers accessibility and convenience to our customers. These milestones are just the beginning of our journey towards becoming the go-to retail destination in Bakersfield.

The Retail industry in the United States is a massive sector that plays a significant role in the country’s economy. As of now, the retail market in the US is valued at over $5 trillion, making it one of the largest industries in the country. With a large and diverse consumer base, the retail industry continues to thrive and show strong growth potential.

Market research indicates that the retail industry in the US is expected to continue growing in the coming years. Experts forecast a steady increase in market size, with an estimated annual growth rate of 3-4%. This growth is driven by factors such as consumer spending, e-commerce expansion, and technological advancements that enhance the shopping experience for customers.

Recent trends in the retail industry, such as the shift towards online shopping, personalized marketing strategies, and sustainability initiatives, are all positive indicators for MarketMosaic. As a new retail business serving customers in Bakersfield, CA, MarketMosaic can leverage these trends to attract and retain customers. By staying ahead of industry developments and embracing innovative practices, MarketMosaic has the potential to carve out a successful niche in the competitive retail market.

Below is a description of our target customers and their core needs.

Target Customers

MarketMosaic will target a diverse customer base, with a significant focus on local residents who are always on the lookout for unique retail experiences. This segment is composed of families, young professionals, and elderly residents who value convenience, quality, and a personalized shopping experience. MarketMosaic will tailor its offerings to meet the specific needs and preferences of these local customers, ensuring a loyal customer base.

The store will also attract customers who are eco-conscious and interested in sustainable living. This segment is growing rapidly, as more people are becoming aware of the environmental impact of their purchases. MarketMosaic will offer a range of eco-friendly products and will emphasize its commitment to sustainability in its marketing efforts, appealing to this environmentally aware customer segment.

In addition to local residents and eco-conscious consumers, MarketMosaic will target tourists visiting Bakersfield. The store will feature locally made products and souvenirs that reflect the culture and heritage of the area, serving as a unique shopping destination for visitors looking to take a piece of Bakersfield back home. This strategy will not only diversify MarketMosaic’s customer base but also contribute to the local economy by promoting regional artisans and producers.

Customer Needs

MarketMosaic aims to cater to the discerning customers in its area by providing high-quality retail items. These consumers expect nothing less than premium products that stand the test of time. By focusing on quality over quantity, MarketMosaic ensures that its customers have access to goods that reflect their desire for excellence and durability.

In addition to offering high-quality products, MarketMosaic understands the importance of a diverse product range. Customers can find a wide variety of items that not only meet their practical needs but also cater to their unique tastes and preferences. This diversity in product selection allows shoppers to enjoy a one-stop shopping experience that is both convenient and fulfilling.

Moreover, MarketMosaic places a strong emphasis on customer service. The staff is knowledgeable and ready to assist, ensuring that every customer’s shopping experience is seamless and enjoyable. This level of service, combined with the quality and variety of products offered, positions MarketMosaic as a retail destination that truly understands and fulfills the needs of its customers.

MarketMosaic’s competitors include the following companies:

Shop Spoiled Boutique offers a curated selection of women’s fashion, focusing on trendy and upscale clothing items. Their price points are moderately high, targeting consumers looking for unique and fashionable pieces that aren’t widely available. This boutique generates revenue primarily through its physical store in Bakersfield, CA, and an online platform that extends their reach to customers nationwide.

The customer segment for Shop Spoiled Boutique includes fashion-forward women, typically aged 18-35, who are seeking unique, stylish, and high-quality clothing. The key strength of Shop Spoiled Boutique lies in its unique selection of products and personalized customer service. However, its key weakness is the limited variety of sizes, which may not cater to all potential customers.

Macy’s , a nationwide department store chain, offers a wide range of products including clothing, accessories, home goods, and beauty products. Their price points vary widely to accommodate a broad spectrum of customers, from budget-friendly options to luxury brands. Macy’s generates substantial revenue from its extensive network of stores across the United States and a robust online sales platform.

Macy’s serves a diverse customer segment, from young adults to elderly customers, offering products for every age group and for both men and women. The key strengths of Macy’s include its wide variety of products, strong brand recognition, and nationwide presence. However, Macy’s faces weaknesses such as competition with online retailers and the challenge of maintaining a compelling in-store experience.

Action Sports specializes in sporting goods, athletic wear, and outdoor equipment, catering to sports enthusiasts and outdoor adventurers. Their products are priced to offer value for quality, appealing to those who prioritize durability and performance in their sporting and outdoor gear. Action Sports generates revenue through its brick-and-mortar location in Bakersfield, CA, and an online store that serves customers across the country.

The customer segment for Action Sports includes individuals leading an active lifestyle, ranging from amateur sports enthusiasts to professional athletes. The key strength of Action Sports is its focus on high-quality, durable products, and knowledgeable staff. However, its key weakness lies in its limited product range compared to larger, more diversified competitors.

Competitive Advantages

At MarketMosaic, we pride ourselves on offering a broader selection of retail items compared to our competitors, thereby catering to the diverse needs and preferences of our customers. By ensuring a wide variety of products, from the latest in tech gadgets to everyday household items, we make it our priority to be a one-stop-shop for our shoppers. This vast selection not only enhances customer convenience but also positions us as a market leader in providing a comprehensive shopping experience. Furthermore, our commitment to competitive pricing ensures that our customers receive the best value for their money. By leveraging efficient procurement and inventory management processes, we can offer high-quality products at prices that are hard to beat, thus providing a significant cost advantage to our customers.

In addition to our wide range and competitive pricing, another key competitive advantage lies in our customer-centric approach. We invest heavily in training our staff to provide exceptional customer service, ensuring that every customer leaves satisfied with their shopping experience. Our intuitive, user-friendly online platform complements our physical presence, enabling customers to shop with us from the comfort of their homes. This omnichannel approach not only expands our reach but also enhances accessibility for all our customers, making shopping convenient, efficient, and enjoyable. By integrating technology with personalized customer service, we set new standards in retail, distinguishing ourselves from the competition and cementing our position as a leader in the industry.

Our marketing plan, included below, details our products/services, pricing and promotions plan.

Products and Services

At MarketMosaic, customers can discover a wide range of products and services designed to cater to diverse needs and preferences. From stylish apparel to the latest in electronics, this retail destination is committed to providing quality items at competitive prices. The following is a detailed overview of the key products and services available at MarketMosaic, along with the average selling price for each category.

In the realm of Apparel and Fashion Accessories, MarketMosaic offers a variety of clothing items and accessories for men, women, and children. Shoppers can find everything from casual wear to more formal attire, ensuring a selection that suits any occasion. The average selling price for apparel items hovers around $35, while fashion accessories are typically priced at $20, making stylishness accessible without breaking the bank.

For those interested in Electronics and Technology, MarketMosaic is a treasure trove of the latest gadgets and devices. From smartphones and laptops to home entertainment systems, the store provides cutting-edge technology to enhance daily life and productivity. The average selling price in this category is approximately $250, offering customers high-quality electronics at reasonable prices.

When it comes to Home and Furniture, MarketMosaic presents an array of options to beautify living spaces. Whether customers are looking for contemporary furniture designs or cozy home decor items, the store caters to various tastes and budgets. On average, furniture items are priced at $150, while home accessories can be purchased for around $30, ensuring that every home can be a haven of style and comfort.

Beauty and Personal Care products at MarketMosaic cater to a wide range of grooming and wellness needs. From skincare and makeup to hair care products, the store offers an extensive selection for both men and women. Customers can expect to find their favorite beauty essentials at an average price of $15, making self-care both affordable and indulgent.

Lastly, the Groceries and Food Products section at MarketMosaic is stocked with a variety of food items, including fresh produce, packaged goods, and gourmet specialties. Whether planning a meal or looking for a quick snack, shoppers can find what they need at an average price of $5 per item, making mealtime both delicious and economical.

MarketMosaic is dedicated to providing a shopping experience that combines quality, variety, and affordability. With a wide range of products and services available, customers in Bakersfield, CA, can enjoy a one-stop shopping destination that meets all their needs.

Promotions Plan

MarketMosaic will utilize a comprehensive promotional strategy to attract and retain customers in the competitive retail landscape. At the core of these efforts is online marketing, a powerful tool that will enable MarketMosaic to reach a broad audience efficiently and effectively. Through the use of social media platforms, search engine optimization (SEO), and email marketing campaigns, MarketMosaic will engage with potential customers by showcasing their unique value proposition, special promotions, and the wide range of products available.

Beyond online marketing, MarketMosaic will also implement traditional advertising methods, including print media, billboards, and local radio spots. These tried-and-true approaches will complement the digital strategy by increasing brand visibility in the local community of Bakersfield, CA. Furthermore, MarketMosaic will leverage public relations activities, such as press releases and community events, to build a positive brand image and foster strong relationships with customers.

In-store promotions and loyalty programs will be another key component of MarketMosaic’s promotional efforts. Special discounts, loyalty points, and exclusive offers for returning customers will encourage repeat business and word-of-mouth referrals, which are invaluable in building a loyal customer base. Additionally, MarketMosaic will host in-store events and workshops to engage with the community and provide an interactive shopping experience.

Partnerships with local businesses and influencers will also play a significant role in MarketMosaic’s promotional strategy. By collaborating with complementary businesses and influential personalities in Bakersfield, MarketMosaic will tap into new customer segments and enhance its market presence through co-marketing efforts and cross-promotions.

To ensure the success of these promotional methods, MarketMosaic will consistently monitor and analyze the performance of each strategy, adjusting tactics as necessary to maximize return on investment. By implementing a dynamic and multi-faceted promotional approach, MarketMosaic expects to attract a wide range of customers and establish itself as a go-to retail destination in Bakersfield, CA.

Our Operations Plan details:

• The key day-to-day processes that our business performs to serve our customers
• The key business milestones that our company expects to accomplish as we grow

Key Operational Processes

To ensure the success of MarketMosaic, there are several key day-to-day operational processes that we will perform.

• Inventory Management: We will continuously monitor stock levels to ensure that popular items are always available, while also identifying slow-moving items for promotional sales or clearance.
• Supplier Relations: We will maintain strong relationships with suppliers to ensure timely delivery of goods, negotiate better prices, and stay informed about new or trending products.
• Customer Service: We will prioritize exceptional customer service by training staff to be knowledgeable about products, friendly, and helpful to create a positive shopping experience.
• Store Presentation: We will regularly update store layouts and displays to make shopping intuitive and engaging, and ensure the store is clean and well-maintained at all times.
• Marketing and Promotions: We will implement targeted marketing campaigns and in-store promotions to attract new customers and encourage repeat business.
• Sales Monitoring: We will use point-of-sale (POS) systems to track sales data, identify trends, and make informed decisions about inventory and marketing strategies.
• Staff Management: We will schedule staff efficiently to cover peak times while managing labor costs, and provide ongoing training to improve skills and knowledge.
• Financial Management: We will meticulously manage finances, including monitoring daily sales, expenses, and cash flow, to ensure profitability.
• Compliance: We will ensure all business operations comply with local, state, and federal regulations, including health and safety standards.
• Feedback and Improvement: We will actively seek feedback from customers and employees to identify areas for improvement and implement changes to enhance the shopping experience.

MarketMosaic expects to complete the following milestones in the coming months in order to ensure its success:

• Secure a Prime Location in Bakersfield, CA : Selecting and securing a lease for a storefront in a high-traffic area that aligns with MarketMosaic’s target demographic will be crucial for attracting initial customers and establishing brand presence.
• Obtain Necessary Permits and Licenses : Completing all legal requirements including business registration, sales tax permits, and any specific retail operation licenses ahead of the launch will ensure compliance and avoid any legal hurdles post-launch.
• Build Out and Design the Retail Space : Creating a welcoming and brand-aligned store environment that maximizes product visibility and enhances the shopping experience will be key to attracting and retaining customers.
• Develop Supply Chain and Inventory Management Systems : Establishing reliable relationships with suppliers and implementing inventory management systems will ensure that MarketMosaic can maintain stock levels efficiently, reducing the risk of stockouts or excess inventory.
• Hire and Train a High-Performing Team : Recruiting a capable team and providing them with the necessary training on customer service, product knowledge, and operational procedures will be essential for delivering a positive customer experience and driving sales.
• Launch Our Retail Business : Officially opening the doors to customers with a well-publicized grand opening event will mark the start of business operations, aiming to generate buzz and attract initial customer traffic.
• Implement Marketing and Customer Acquisition Strategies : Developing and executing a comprehensive marketing strategy that includes local advertising, social media engagement, and community events will help MarketMosaic build its brand and attract customers.
• Monitor and Adapt Product Offerings Based on Customer Feedback : Regularly collecting and analyzing customer feedback to adjust product offerings and store layout will help meet market demand and improve customer satisfaction.
• Reach $15,000/Month in Revenue : Achieving this financial milestone will indicate that MarketMosaic has successfully penetrated the market and is on a path toward sustainability and growth.
• Establish a Loyal Customer Base and Community Presence : Developing strong relationships with customers and becoming an active participant in the Bakersfield community will contribute to long-term success by building brand loyalty and encouraging word-of-mouth referrals.

MarketMosaic management team, which includes the following members, has the experience and expertise to successfully execute on our business plan:

Aria Morales, President

Aria Morales brings a wealth of experience and a proven track record of success to her role as President of MarketMosaic. With a rich history in the retail industry, Morales has demonstrated her ability to not only run a business but to do so with notable success. Her hands-on experience in managing a retail business has endowed her with a deep understanding of the market dynamics, consumer behavior, and operational efficiency. These skills and insights are critical in steering MarketMosaic towards achieving its business objectives and ensuring its long-term success in a competitive landscape. Morales’s leadership is characterized by a strategic approach to business growth, innovation, and an unwavering commitment to excellence, making her an invaluable asset to the MarketMosaic team.

MarketMosaic requires significant funding to achieve our growth goals, including securing a prime retail location, building out and designing our store environment, developing our inventory and supply chain infrastructure, and implementing our marketing strategy. This investment will support our operations until we reach our initial revenue target of $15,000/month, setting the stage for long-term sustainability and expansion in the competitive retail market.

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Retail Business Plan Example PDF

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How to Start a Retail Business: A Step-by-Step Guide

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If you’re thinking about starting a business in the retail industry, you’re in good company. Although local retailers don’t get the same level of attention as nationwide brands do, small retail businesses actually make up the vast majority of all U.S. retail businesses.

In fact, researchers found that small retailers (with 50 or fewer employees) made up 98.6% of all retail businesses in 2019. To break into this vibrant industry and open a store of your own, therefore, you first need to understand how to start a retail business.

To help you through the process, we’ll guide you through all the steps required to start a retail business, as well as offer additional resources to assist you on your startup journey.

How to start a retail business in 10 steps

These steps will have you running your retail business in no time. Let’s get started.

Step 1: Find your niche.

The first decision you'll need to make in order to learn how to start a retail business is figuring out your company's niche. You may already have an idea of the type of company you want to form, or you may still be grappling to figure out where to focus your retail company. To determine your niche market, we recommend:

Explore your interests and passions: Determine what you love doing or what you'll enjoy selling.

Brainstorm potential conflicts: No industry is perfect, but figuring out what obstacles or issues you could encounter in your niche will help you plan ahead and determine if an industry is a good fit for your business.

Consider profitability: At the end of the day, you want to make money from your retail business, so you'll need to find a niche that has the potential for profitability. Generally, if your niche has absolutely no competitors, it's usually a sign there's no demand, and therefore, your focus will not be profitable. Use our guide to learn more about the most profitable business ideas.

Research competitors: Once you've found a niche market using the above three steps, it's time to research your competition. Figure out how they're marketing and selling and determine what you can learn from them and how you can improve upon what they have to offer.

Retail business examples

Deciding on your niche can take a long time. It requires significant research and the passion to work within a particular market. To help you get started in identifying your niche market, here are a few retail business examples worth exploring:

Coffee shops

Apparel shops (eyewear, sports apparel, undergarments, outerwear)

Restaurants and bars (determine a theme, whether that's the cuisine, small plates, a canteen, etc.)

Game centers (board games, video games, etc.)

Monthly box subscriptions

Pet supply shop

How much do you need?

with Fundera by NerdWallet

We’ll start with a brief questionnaire to better understand the unique needs of your business.

Once we uncover your personalized matches, our team will consult you on the process moving forward.

Step 2: Write a business plan.

We don’t doubt that you have an amazing idea for a retail store, but an idea alone isn’t enough to turn a dream into a reality. By writing a business plan, you’re providing yourself (and, potentially, future lenders and other stakeholders) a physical roadmap detailing every step you’ll take to open and run your retail business.

Therefore, when you're crafting your business plan for opening a retail store, you can start by answering essential questions about your business model:

What kinds of products are you selling?

Will you open a brick-and-mortar location, an e-commerce website , or will you take an omnichannel selling approach?

Who is your target market, and how will you market to them?

How will you set your store apart from your competition?

You’ll also need to dig into details related to your processes, answering questions such as:

Who are your vendors? How will you store your inventory?

How much staff will you need?

What will your hiring process look like?

What will your startup costs be?

How much money will you need to launch?

How long will it take for you to break even?

How long will it take for you to make a profit?

Keep in mind, however, that your preliminary business plan is exactly that—preliminary. You can always return to your retail store business plan to make changes, updates, and additions as you gain experience with starting and running your business.

Create a business budget

Along the same lines, you should also create a business budget, to the best of your ability, well before you’ve opened your doors. At this stage, you should be paying especially close attention to your startup costs.

Unfortunately, if you're wondering how to start a retail business with no money, you're going to find it's extremely difficult. Although there a variety of ways to cut costs—selling online instead of opting for a physical location, for example—there will always be a handful of costs associated with starting and launching your retail store.

This being said, in addition to standard startup costs like equipment, business insurance, and payroll, if you’re opening a brick-and-mortar retail store, you’ll have to cover some specific costs, like a down payment, potential renovations, and monthly rent and utilities for your store. You’ll also be responsible for purchasing your merchandise, shipping and delivery costs, and storing excess inventory.

And don’t forget about the other tools and software you’ll need to run your business, including a POS system, retail accounting software, and a security system to monitor shoplifting and theft.

Step 3: Register your business.

With your business plan and budget in hand, you can now move onto the next step involved in learning how to start a retail business—making it official.

Come up with a business name

If you haven’t already, you’ll first need to come up with a business name. Choose a name that reflects your business’s purpose and brand identity, allows you room to grow, and, perhaps most importantly, is actually available for use.

Once you’ve landed on your dream business name, run your moniker through a Google search to make sure another entrepreneur isn’t already doing business under that name. Then, check for trademark filings in the U.S. Patent and Trademark Office, and conduct a Secretary of State business search to make sure there isn’t another business in your area with your potential name.

Once you’ve established that your name is free and clear, you'll want to buy your domain name and create social media accounts with your name. That way, you can build a business website and launch your marketing strategy ASAP.

Determine your legal structure and register your business

Next, in order to register your business, you’ll first need to decide on your business’s legal structure. Your business structure determines how you’re taxed, the degree of legal protection you’re afforded, your business’s ownership structure, and your ability to receive business funding (in addition to allowing you to register your business in the first place).

There are lots of business entities to choose from—all of which we overview in detail in our guide to types of business entities. Additionally, we’d highly recommend consulting a business attorney or accountant to guide you through this crucial step.

Once you’ve landed on a business entity type, you can go ahead and register your business through your state’s Secretary of State website. After that, head over to the IRS' website to apply for an EIN (employer identification number) online. Your EIN is a bit like your business’s social security number, and it’ll help the government identify you for tax purposes. You might also need an EIN to apply for a business loan down the line.

Step 4: Obtain licenses, permits, and business insurance.

Some states require a general business license, while others require licenses and permits at an industry level. You may also need to acquire local permits and licenses, so consult your county or city clerk’s website for their particular requirements, too. The SBA is an excellent resource for licensing and permitting information at both the federal and local levels.

For those learning how to start a retail business, you’ll likely need to obtain multiple retail licenses related to your field, including a resale certificate, seller’s permit, and a certificate of occupancy. We also recommend partnering with a trusted business attorney during this step.

Additionally, you won't want to forget about business insurance. As a retailer, you should consider general liability insurance, a business owner’s policy, and business crime insurance; and as an employer, you’re likely required by law to carry workers comp insurance, health insurance, and unemployment insurance for your staff.

Take a look at our guide to small business insurance for more information on the types of coverage you need.

Step 5: Find a physical location and build an online store.

If your retail business will include a physical store, finding the right location is arguably the most important aspect of this process. Your location can make or break the success of your business: If you’re located in a heavily trafficked area, then your marketing efforts are practically built-in. If it’s in a tough-to-find location, or if parking is limited, then your bottom line might suffer.

The right location for your business depends largely upon who your target market is and where they hang out. If you’re opening an upscale boutique, for example, you probably want to choose a neighborhood that skews less toward students and cash-strapped millennials, and more toward people with some discretionary income to burn.

Of course, you’ll also have to keep in mind how much space you need for display areas, a back-office and break room for your staff, dressing rooms, and an inventory storage area. Your location will also depend largely upon how much room you have in your budget for renovations, store design, remodels, updates, a down payment, and your monthly rent and utility bills. That may mean opting for your second or third choice location to protect your budget.

Build an e-commerce store

Even if you always dreamed of a brick-and-mortar store with in-person transactions, we also recommend opening an online store to give your retail business as much exposure as possible.

Luckily, building and managing an online store is incredibly easy with an e-commerce platform. Here are a few recommendations to get you started:

Shopify: This platform provides an infinitely customizable, standalone store that you build and manage entirely on your own.

Squarespace or Wix: These business website platforms are simple to use and offer e-commerce functionalities.

Etsy, Amazon, or eBay: These popular marketplaces will provide you with plenty of built-in traffic and handy seller tools. On the downside, you won’t have as much control over your branding, customer relationships, or fulfillment process as you would with your own e-commerce store.

The combination of e-commerce and in-person retail is sometimes referred to as "bricks and clicks." You can use our guide to learn more about the bricks and clicks business model.

» MORE: How to start an online boutique

Step 6: Establish relationships with vendors and suppliers.

This is the next step to learning how to start a retail business—and beyond your store’s location, arguably one of the most crucial aspects of your potential success—is finding trustworthy vendors and suppliers. Your vendors might become your most valuable partners and a great vendor can present you with new merchandise, determine which products will sell best, and cut costs for you.

There are a few considerations to keep in mind as you’re searching for vendors.

Budget: Your vendors need to work within the supplier budget you’ve established.

Quality: The quality of their merchandise is crucial.

Reputation: You want to work with a supplier who is guaranteed to deliver your agreed-upon items on time and in good condition—every time you place an order.

Customer service: Remember that you’ll be working closely with your vendors, so their service team must be reliable, personable, and easy to contact in case you run into any issues.

We recommend establishing relationships with several vendors. Even if your vendor of choice is stable, reliable, and cost-efficient, you need to have a contingency plan in place—without merchandise to sell, you won’t have a business to run.

Step 7: Hire staff.

If you’ve never hired an employee before, take a look at our guide on how to hire great employees who’ll stick with you for the long run. When hiring for a retail position, make sure to interview as much for their attitude as you are for their experience. While you can train your employees to use your POS system and manage your inventory, you can’t teach them to be kinder, friendlier, or more trustworthy than they innately are.

In advance of hiring your first team member, make sure you understand your state-regulated employer requirements. Your state might require that you buy certain types of insurance for your staff. Additionally, you’ll probably need to complete some other steps, like creating a state withholding account for payroll, reporting new hires, and verifying your potential new hire’s employment eligibility as well.

Step 8: Find the right POS system.

Your POS system just might become your retail business’s best friend. It’ll certainly become your employees’ best friend—assuming you choose an intuitive, easy-to-use model, of which there are tons on the market right now.

A point of sale system combines hardware and software that enables your business to accept and process all kinds of payments. Most POS software is loaded with valuable back-end capabilities, like inventory management, employee management, CRM tools, sales reports, and vendor tracking.

If you’re opening a brick-and-mortar location, you’ll need a POS system that can accept cash, checks, contactless payments, and both chip and swipe cards. In addition, you’ll need a barcode scanner, receipt printer, and cash drawer.

For more flexibility, you might want to look into a POS system that allows on-the-go payments, too. For example, Square (and most other POS systems) has mobile card readers that plug into your phone or tablet so you can accept payments from virtually anywhere, whether that’s at a pop-up shop, craft fair, or trunk show.

Similarly, Clover also has a fully equipped, handheld POS device so you or your staff can ring up your customers from anywhere in your store.

Ultimately, you have options—a lot of them. To help you navigate the selection process, consult our guide on the best retail POS systems.

Step 9: Organize your finances.

As we mentioned earlier, it's nearly impossible to figure out how to start a retail business with no money—so, whether you have a large amount of startup capital or are operating on a tight budget, it's extremely important to organize your finances.

First, you'll want to open a business checking account . If you’re happy with your current bank, you may want to open a business bank account there. It’s logistically easier for you to maintain all your finances with the same institution. In addition, many banks offer discounts and other incentives when consumer clients open business accounts. If you want to compare your options, we recommend looking into our best business bank accounts guide.

Next, you'll want to get a business credit card . Most credit card companies allow business customers to apply for a business credit card online—which makes this step even easier than opening a business bank account.

If your business is too new to have any financial data, you can provide your personal financial information on your application. If you’re approved, you’ll receive your card in the mail in about a week or two. Use it for your business’s smaller, daily expenses, and be mindful of only using it for business-related purchases to maintain personal and business financial separation.

Get funding

Most entrepreneurs need a little (or a lot of) financial help to get their businesses off the ground. That may be especially true of retailers and brick-and-mortar business owners, who have a few extra startup costs to contend with.

Although it can be difficult to get a business loan as a startup, there are a variety of alternative options you can consider, especially as you start to run your retail store and become more established.

Finally, don’t forget to sign up for a good business accounting software solution, which will streamline, automate, and organize your business’s finances.

Step 10: Market your retail business.

At this point, you've learned the most important pieces of how to start a retail business, and now, you're ready to open your doors and get to work.

Of course, to get the word out about your business, you need to develop a small business marketing strategy, which provides you with an opportunity to get a little creative. The best marketing strategies, especially for brick-and-mortar stores, use a combination of SEO, social media, email marketing, paid online marketing strategies (if their budget allows for it), and analog marketing efforts.

At the very start of your venture, your time is best spent building a business website and creating social media accounts. Squarespace and Wix provide users with tons of customizable, professionally designed templates and built-in SEO tools. For social media, focus on creating diverse, high-quality content, posting regularly, and responding promptly to your followers’ comments and DMs—both the positive and the negative.

As a brick-and-mortar store owner, in-person marketing tactics are also important. We recommend:

Getting active in your local retailer community, networking with your fellow business owners, and participating in craft fairs and other events showcasing local businesses.

Partnering up with a local business whose target market is similar to yours and putting on an event together, or hosting pop-up shops or trunk shows in each other’s locations.

Using good sales incentives—like BOGO deals, giveaways, and free trial periods—to draw even more customers into your store.

To boost your marketing strategy, it's important to take some time to develop your brand identity. Establish your messaging, market positioning, and how your unique business can provide your customers with what they’re looking for—then create the materials to reflect those core values.

Start Your Dream Business

The bottom line

As you navigate the business formation steps, be careful not to lose sight of why you’re opening your retail business in the first place. If you remember the passion that inspired you to launch your business, you might even enjoy the finer points involved in the process—who knew finding a POS system could be so fun?

This article originally appeared on JustBusiness, a subsidiary of NerdWallet.

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Rue21 Files for Third Bankruptcy, Plans to Close all 500+ Stores

• May 6, 2024 at 10:25 AM EDT
• By Nicole Silberstein

Seven years into its most recent comeback, teen fashion retailer Rue21 has filed for its third bankruptcy, citing “the continued growth of online shopping, industry competition, inflation and macroeconomic headwinds.”

Over the past two decades the mall-based retailer has struggled to regain the popularity it enjoyed during its heyday in the late ’90s. The company first filed for bankruptcy in 2002 , then again in 2017 . All of Rue21’s 540 remaining stores will now be shuttered in the next four to six weeks as part of this third bankruptcy, as along with its ecommerce operations. The retailer’s website currently displays a message that it is being updated, with no further information provided.

In its Chapter 11 filing, Rue21 indicated that it was looking to sell its IP so that the retailer could continue on in some new form, as fellow bankrupt retailers like Toys ‘R’ Us and Bed Bath & Beyond have done in recent years.

After emerging from its 2017 bankruptcy, Rue21 made a concerted effort to adapt to today’s shoppers, with a new loyalty program and revamped executive team that included a new CEO and CIO , both of whom joined from GNC in 2023. But apparently none of that was enough to stave off the mounting threat of enhanced fashion offerings from multi-brand retailers like Target and Walmart , as well as the recent entry of digital-first affordable fashion platforms like Shein , which have proven incredibly popular among Rue21’s core teen demographic.

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rue21 files for bankruptcy for the third time, all stores to close

rue21 has filed for Chapter 11 bankruptcy and is closing all of its over 500 stores.

Reuters reported that the teen fashion retailer plans to close all of its 543 U.S. stores within the next two months while conducting large "going out of business" sales, according to court documents filed in U.S. Bankruptcy Court in Delaware. rue21 also plans to sell its intellectual property.

rue21 has not issued a press release or commented publicly on the bankruptcy as of Friday morning. The company's website appears to be down.

rue21 has filed for bankruptcy twice before

This is not the first time the retailer based in Warrendale, Pennsylvania has filed for bankruptcy, previously filing in 2003 and 2017, when it closed 400 stores and cut about $700 million in debt. Reuters reported that rue21 currently has approximately 4,900 employees and $194.4 million in debt.

The company was founded in 1970 as Pennsylvania Fashions Inc. and operated under various brand names until it filed for bankruptcy in 2002. It exited bankruptcy in 2003 and was renamed to rue21.

rue21 tried to sell its business but could not find a buyer willing to pay more than it would earn by liquidating its inventory and shutting down stores, Reuters reported. It has hired the financial consultant Gordon Brothers to help with store closing sales.

Other retailers file for bankruptcy

rue21 is the latest retailer to file for bankruptcy and close stores. In April, longtime mall retailer Express filed for Chapter 11 bankruptcy and is closing approximately 95 Express retail stores and all of the brand's UpWest stores. The fabric and crafts store Joann filed for bankruptcy in March, although its stores are not expected to close, and the U.K.-based The Body Shop announced in March its U.S. subsidiary was no longer operational and will be closing all stores.

Apparel retailer rue21 files for third bankruptcy, will close all stores

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The AI assistant by Anthropic

Anthropic pbc.

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Get help on a variety of tasks whenever inspiration strikes—on everything from writing to analysis to math—from Claude, your trusted AI assistant. INSTANT ANSWERS With Claude you have a world of intelligence right in your pocket. Just start a chat, send Claude a photo, attach a file—and ask away. FASTER DEEP WORK Collaborate with Claude on critical tasks, brainstorming, and complex problems to make significant progress while you’re on the go. LESS BUSY WORK Claude can help draft your emails, summarize your meetings, and assist with all the small tasks you don't want to do. INTELLIGENCE AT YOUR FINGERTIPS Claude is powered by the Claude 3 model family—powerful AI models built by Anthropic—giving you instant access to knowledge on every subject. TRUSTED PARTNER Claude is designed to be reliable, accurate, and helpful. It's brought to you by Anthropic, an AI research company dedicated to building safe and dependable AI tools. Claude is free to use. If you want access to 5x more Claude usage and our most powerful model (Claude 3 Opus), consider upgrading to our paid Pro plan. Terms of Service: https://www.anthropic.com/legal/consumer-terms Privacy Policy: https://www.anthropic.com/legal/privacy

Version 1.0.1

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Ratings and Reviews

299 Ratings

Good work + Feature Request

Nice work on the app guys. What I’d love is if you would allow the iPad version to be installed on apple silicon mac devices. The ChatGPT app disallows this currently and I really believe that Claude would appeal more to technically-savvy users (hackernews demographic certainly) if you simply flip the switch and enable your official app on macOS. Using the iPad version on macOS would be particularly tolerable for this type of application. Moreover, typical mac users would not stumble upon your app because the macOS store search is awful; you wouldn’t be dealing with complaints of how the designed-for-iPad app UX is lacking. Please consider enabling it 🙂

Good so far

It appears Claude does not know the privacy policy of Anthropic, when I asked it to summarize it. I recommend copying and pasting the policy into Claude and asking it to help you understand it, if you’re interested in having an idea of what data is collected and shared to third parties. It’s almost a given that reading the various policies doesn’t occur enough by the average user, not the user’s fault. However, using AI, it’s now possible to understand what the end user is agreeing to without spending an hour on the toilet trying to decipher legal/policy jargon. Happy learning!

Amazing just like the web version

I have been waiting for the app publisher to release an iOS app version of this and now that it’s here, I am more than happy. Was so intuitive to use on the web and I can confirm that you get the same experience on the app. Response time to chat inputs is so fast and the accuracy I’m used to is still there. 10/10 I would recommend!

App Privacy

The developer, Anthropic PBC , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

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The following data may be collected and linked to your identity:

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