flight attendant customer service skills resume

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9 Flight Attendant Resume Examples & Guide for 2024

Delta Flight Attendant

Best for senior and mid-level candidates.

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Flight Attendant Resume

• Flight Attendant Resumes by Experience
• Flight Attendant Resumes by Role

Your wanderlust has brought you a career that takes you all over the world.  Crafting a well-written resume  or writing a cover letter for a job seems far less exciting than seeing the sparkling Eiffel Tower or taking a safari through Kenya’s national parks. 

Still, it’s an essential process of your job hunt. We understand that  writing a resume  isn’t easy, but that’s why we’re here. 

After researching what airlines need from flight attendants in 2024,  we’ve compiled the following flight attendant resume samples and tips guaranteed to help you nab your next flight attendant role . With our help, before you know it, you’ll be well on your way to taking off on your next adventure!

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Why this resume works

• A summary demonstrates the best you have to offer, so mention anything explicitly described in the job description, like exceptional customer service and conflict resolution skills.
• All flight attendants must be certified, and many obtain additional education to get more certificates, so if you have any other certifications, add them! 

Senior Flight Attendant Resume

• Numbers are concrete evidence that you’re up to the challenge since they’re measurable.  
• Write your resume in reverse-chronological order so that your most recent job appears first. Since this position is likely the most relevant, it’s a wise move.

Entry-Level Flight Attendant Resume

• Good examples of transferable skills include customer service, collaboration, and conflict resolution. Use your objective to connect skills you learned in previous roles to what you’ll provide as a flight attendant at a specific company.
• Our number one rule?  Be honest.  If Lufthansa wants German speakers, but you can barely ask where the restroom is, don’t include your abilities at speaking Deutsch on your resume. Interviewers will ask you to demonstrate your skills, so always tell the truth!

Lead Flight Attendant Resume

• This is where metrics are beneficial. Numbers and percentages regarding increased efficiency, the number of passengers you served, and anything related to time is a great way to show employers you made a difference.
• To help with space if you’re using a  resume template , try rearranging sections and adjusting the font, vertical spacing, and margin sizes.
• Just make sure the text is big, and you have some white space!
• Include only three of your most relevant jobs so you can provide detailed descriptions for each one.

First Time Flight Attendant Resume

• Get inspired by a section in Everlyn’s first time flight attendant resume describing her tenure at Southwest Airlines. If such isn’t feasible for you, travel or hospitality-related roles like travel agent assistant or hotel front desk receptionist can suffice.

Cabin Crew Resume

• For a cabin crew resume, you could highlight your experience with Pipedrive for inventory management, Amadeus for streamlining passenger check-in, FlyMedic to overhaul safety training, and SkyBreath for fuel management. And if you have also worked as a customer service agent, tools worth mentioning in this case include Zendesk, Trello, and Salesforce.

Corporate Flight Attendant Resume

• For instance, customer service, safety protocols, team management, and innovative solutions should be the main highlights of your corporate flight attendant resume.
• In your flight attendant cover letter , you can take more time to show your customer service and safety protocol skills in action.

Delta Flight Attendant Resume

• For instance, your achievements to boost customer satisfaction ratings and increase conversions as a receptionist and call center agent, respectively, should have a place in your Delta flight attendant resume.

International Flight Attendant Resume

• Discuss duties that are specific to international travel, such as answering passenger questions regarding flight destinations.  
• Don’t forget to include your language abilities if you can speak more than one language.
• A summary can demonstrate your unique competencies concerning international travel, which is vital for your international flight attendant resume.
• Always tailor this section for each job application by listing the company name, position you’re seeking, and the goals you hope to achieve if you get the position.

Related resume guides

• Career change

Top 12 Flight Attendant Skills to Put on Your Resume

Crafting an impeccable resume is crucial for aspiring flight attendants, as it serves as the first impression on potential employers in the highly competitive aviation industry. Highlighting a set of specific skills tailored to the demands of this dynamic role can significantly elevate your application, making it vital to identify and present those top attributes that align with the expectations of airlines worldwide.

Flight Attendant Skills

• Multilingual
• CPR-Certified
• Customer Service
• Emergency Response
• Interpersonal
• Flexibility
• Conflict Resolution
• Safety Procedures

1. Multilingual

Multilingual, in the context of a flight attendant, refers to the ability to communicate effectively in multiple languages, enhancing passenger service and safety communication on international flights.

Why It's Important

Multilingualism is crucial for a flight attendant as it enables effective communication with passengers from diverse linguistic backgrounds, ensuring their safety, comfort, and satisfaction during flights.

How to Improve Multilingual Skills

Improving multilingual skills, especially for a flight attendant, involves continuous learning and practice. Here are concise strategies:

• Online Courses : Enroll in online language courses on platforms like Duolingo or Babbel for structured learning.
• Language Exchange : Participate in language exchange programs through sites like Tandem to practice with native speakers.
• Immersion : Use FluentU for language immersion with real-world videos like music videos, movie trailers, and more.
• Flashcards : Utilize Anki for spaced repetition learning, aiding vocabulary retention.
• Podcasts and Audiobooks : Listen to language learning podcasts or audiobooks for on-the-go learning; platforms like Audible offer a range of options.

Consistent practice and exposure are key to mastering multiple languages.

How to Display Multilingual Skills on Your Resume

2. CPR-Certified

CPR certification for a flight attendant demonstrates they have successfully completed training in Cardiopulmonary Resuscitation, equipping them with the skills to assist passengers in cardiac emergencies during flights.

Being CPR-certified is crucial for a Flight Attendant because it equips them with the skills to promptly and effectively respond to cardiac emergencies, ensuring passenger safety and potentially saving lives during flights, where immediate medical help is not accessible.

How to Improve CPR-Certified Skills

To improve CPR certification as a flight attendant, focus on regular practice, advanced courses, and staying updated on guidelines. Here's a concise approach:

Practice Regularly : Engage in frequent practice sessions. Simulation training can enhance skill retention. American Heart Association offers resources and refresher courses.

Advanced Courses : Enroll in advanced CPR and First Aid training, including AED usage, tailored for aviation. Red Cross provides specialized courses.

Stay Updated : Guidelines and protocols evolve. Follow updates from reputable organizations like the International Liaison Committee on Resuscitation (ILCOR) .

Peer Learning : Participate in peer review sessions or workshops within your airline or through aviation health and safety forums.

Feedback Mechanism : Utilize feedback from instructors or peers during training sessions to improve techniques and understand common errors.

By focusing on these areas, flight attendants can maintain and enhance their CPR certification, ensuring passenger safety and readiness for emergencies.

How to Display CPR-Certified Skills on Your Resume

Amadeus is a global travel technology company that provides a computer reservation system used by airlines, including tools for booking flights and managing passenger itineraries, essential for flight attendants to access up-to-date passenger information and flight details.

Amadeus is important for a Flight Attendant because it facilitates efficient management of flight bookings, passenger data, and schedules, ensuring smooth operations and enhanced service delivery to travelers.

How to Improve Amadeus Skills

To improve Amadeus for a Flight Attendant, focus on:

Enhanced Mobile Compatibility : Ensure the Amadeus interface is fully optimized for mobile devices, enabling flight attendants to access flight details, passenger information, and communication tools on the go. Mobile Optimization Guide .

Real-time Notifications : Implement real-time notifications for updates on flight schedules, gate changes, and in-flight services to keep flight attendants informed. Push API Usage .

Customizable Dashboards : Allow flight attendants to customize their Amadeus dashboards to quickly access frequently used tools and information. Custom Dashboards.

Interactive Training Modules : Incorporate interactive, scenario-based training modules directly into Amadeus to improve knowledge and response strategies for flight attendants. eLearning Development.

Enhanced Security Features : Strengthen security measures within Amadeus, including two-factor authentication, to protect sensitive information handled by flight attendants. Two-Factor Authentication .

By focusing on these areas, Amadeus can become a more efficient and user-friendly tool for flight attendants, enhancing their ability to provide exceptional service.

How to Display Amadeus Skills on Your Resume

Sabre is a global travel technology company that provides a computer reservation system used by airlines, including tools for booking flights, managing passenger itineraries, and facilitating check-ins, which assists flight attendants in accessing and managing flight and passenger information.

Sabre is important for a Flight Attendant because it provides critical flight information, passenger lists, and scheduling details, enabling efficient service, passenger management, and communication with the crew and ground staff.

How to Improve Sabre Skills

To improve your skills in using Sabre as a Flight Attendant, consider these concise tips:

Take Online Courses : Enroll in Sabre training courses on platforms like Sabre Learning or Udemy to understand its functionalities in depth.

Practice Regularly : Use Sabre Training to simulate real-life scenarios, increasing your speed and efficiency.

Read the Manual : Refer to the Sabre Quick Reference Guide to familiarize yourself with commands and shortcuts.

Join Forums : Engage in community forums like FlyerTalk to share knowledge and learn from experienced users.

Use Mobile Apps : Download Sabre-connected apps like TripCase for real-time information and management on the go.

By incorporating these resources, you can effectively enhance your proficiency with Sabre systems.

How to Display Sabre Skills on Your Resume

5. Customer Service

Customer service, in the context of a Flight Attendant, involves ensuring passenger safety, comfort, and satisfaction throughout the flight, addressing any needs or concerns, and providing a welcoming and attentive service experience.

Customer service is crucial for flight attendants as it ensures passenger safety, satisfaction, and loyalty, while also enhancing the overall travel experience, reflecting positively on the airline's reputation and competitiveness.

How to Improve Customer Service Skills

Improving customer service, especially for a Flight Attendant, involves several key strategies:

Active Listening: Ensure you fully understand the passenger's needs or concerns by listening attentively. Active Listening Skills

Effective Communication: Communicate clearly and politely, keeping your language simple and your tone friendly. Communication Skills

Empathy: Show genuine empathy towards passengers' situations or discomforts. Developing Empathy

Problem-Solving: Be quick and efficient in resolving issues or providing alternatives. Problem-Solving Techniques

Personalization: Treat each passenger as an individual, personalizing your service to their needs. Personalization in Customer Service

Continuous Learning: Always look for ways to improve your skills through feedback and training. Importance of Continuous Learning

Implementing these strategies can significantly enhance the passenger experience and satisfaction levels.

How to Display Customer Service Skills on Your Resume

Galileo is a global computer reservation system used by travel agents and airlines for booking flights, hotels, and other travel services.

Galileo is important because he laid the groundwork for modern physics and astronomy through his innovative use of the telescope to study the heavens, proving that the Earth orbits the sun, which revolutionized our understanding of the universe.

How to Improve Galileo Skills

Improving your Galileo skills as a Flight Attendant involves enhancing your proficiency in using the Galileo reservation system for tasks such as booking flights, checking flight statuses, and managing passenger information. Here's a concise guide:

Understand Basic Commands : Start with mastering basic Galileo commands for flight bookings, cancellations, and modifications. Travelport's Galileo training offers resources to get you started.

Practice Regularly : Consistent practice on the Galileo system is key. Use Galileo Training Services for simulated exercises.

Online Courses and Webinars : Enroll in online courses or webinars focused on Galileo for aviation professionals. Websites like Udemy often have relevant courses.

Use Cheat Sheets : Keep cheat sheets or quick reference guides handy for common Galileo commands and procedures. They're great for quick consultations during your shifts.

Stay Updated : The Galileo system receives updates; stay informed through Travelport's news or subscribe to their newsletter for the latest features and tips.

Networking and Forums : Join forums or social media groups for Galileo users. Sharing experiences and solutions with peers can provide practical insights. LinkedIn groups are a good start.

Feedback Loop : Implement a feedback loop with your colleagues to share knowledge and troubleshoot common issues encountered while using Galileo.

By following these steps and leveraging the resources provided, you can significantly improve your Galileo skills, enhancing your efficiency and capability as a Flight Attendant.

How to Display Galileo Skills on Your Resume

7. Emergency Response

Emergency response for a flight attendant involves the immediate and effective execution of procedures and use of resources to manage and mitigate emergency situations onboard an aircraft, ensuring the safety and well-being of all passengers and crew.

Emergency response is crucial for a flight attendant as it ensures the safety and survival of passengers and crew during unforeseen events or crises, by providing immediate and effective action to mitigate risks and manage emergencies efficiently.

How to Improve Emergency Response Skills

Improving emergency response for a flight attendant involves several key steps:

Continuous Training : Regularly participate in emergency response training to stay updated on the latest procedures and techniques.

Drills and Simulations : Engage in realistic drills to practice handling various emergency scenarios efficiently.

Communication Skills : Enhance communication skills to effectively manage passengers and coordinate with the cockpit crew during emergencies.

Physical Fitness : Maintain physical fitness to ensure readiness for physically demanding emergency procedures.

Knowledge of Equipment : Familiarize thoroughly with the aircraft's emergency equipment and its proper use as outlined in the Aircraft Operations Manual .

By focusing on these areas, a flight attendant can significantly improve their emergency response capabilities.

How to Display Emergency Response Skills on Your Resume

8. Interpersonal

Interpersonal, in the context of a Flight Attendant, refers to the skills and abilities used to effectively communicate, interact, and build relationships with passengers, crew members, and other airline staff to ensure a safe, comfortable, and positive flying experience.

Interpersonal skills are crucial for Flight Attendants as they ensure effective communication, enhance passenger comfort and safety, and enable the management of emergencies and conflicts gracefully, thus improving the overall flight experience.

How to Improve Interpersonal Skills

Improving interpersonal skills as a Flight Attendant involves enhancing your ability to communicate, empathize, and interact effectively with passengers and crew members. Here's a concise guide:

Active Listening : Focus on truly hearing and understanding what others are saying. Practice attentive listening, and show your engagement through body language and verbal feedback. Active Listening Skills

Clear Communication : Be clear and articulate when speaking. Use simple, understandable language, and ensure your non-verbal cues match your words. Effective Communication

Empathy : Strive to understand and share the feelings of others. This can help in dealing with passengers' concerns and fears empathetically. Developing Empathy

Conflict Resolution : Learn techniques to manage and resolve conflicts calmly and effectively. This is crucial for maintaining a peaceful and safe environment. Conflict Resolution Skills

Teamwork : Foster a collaborative environment with fellow crew members. Understand the strength of working as a team for a smooth flight experience. Teamwork Skills

Cultural Sensitivity : Be aware of and respectful towards cultural differences. This is essential when interacting with passengers from diverse backgrounds. Cultural Sensitivity Skills

Incorporating these practices can significantly enhance your interpersonal skills, making your role as a Flight Attendant more fulfilling and effective.

How to Display Interpersonal Skills on Your Resume

9. Flexibility

Flexibility for a flight attendant refers to the ability to adapt to varying schedules, work hours, and duties, handle unexpected situations calmly, and meet the diverse needs of passengers with a positive attitude.

Flexibility is crucial for a Flight Attendant due to the unpredictable nature of air travel, including sudden schedule changes, diverse passenger needs, and emergency situations, requiring adaptability to ensure passenger safety and satisfaction.

How to Improve Flexibility Skills

Improving flexibility, especially for a flight attendant, is crucial for maintaining mobility and preventing injuries due to the physical demands of the job. Here's a concise guide:

Stretch Regularly : Incorporate a daily stretching routine focusing on the back, neck, shoulders, and legs. Dynamic stretches before a flight and static stretches after work can be very beneficial. Mayo Clinic's stretching guide offers valuable insights.

Yoga : Practice yoga regularly to improve flexibility, balance, and overall physical health. Yoga poses like the Forward Bend, Cat-Cow, and Cobra are excellent. Yoga Journal provides detailed pose instructions.

Pilates : Engage in Pilates to strengthen muscles and increase flexibility, with a focus on the core, which is essential for good posture and injury prevention. The Pilates Foundation has resources and exercises.

Stay Hydrated : Keeping the body hydrated helps maintain muscle elasticity. Drink plenty of water throughout the day.

Warm-Up Before Physical Activity : A simple warm-up routine before performing any strenuous activity can prevent injuries and increase flexibility. Healthline’s warm-up guide is a good starting point.

Consistency is Key : Make flexibility exercises a part of your daily routine, dedicating at least 10-15 minutes each day.

By incorporating these practices into your daily routine, you can significantly improve your flexibility, ensuring you stay fit and injury-free as a flight attendant.

How to Display Flexibility Skills on Your Resume

10. Conflict Resolution

Conflict resolution, in the context of a Flight Attendant, involves identifying, addressing, and de-escalating disputes or disagreements between passengers or between passengers and crew, ensuring a safe and harmonious flight experience for everyone on board.

Conflict resolution is crucial for a Flight Attendant because it ensures passenger safety, maintains a calm and comfortable environment, and upholds the airline's reputation by effectively managing disputes or disagreements onboard.

How to Improve Conflict Resolution Skills

To improve conflict resolution as a flight attendant, focus on the following concise strategies:

Active Listening : Ensure you understand all sides by listening carefully to each person involved. Active Listening Techniques

Empathy : Show empathy towards all parties. Understanding their feelings can help de-escalate situations. Empathy in Customer Service

Clear Communication : Communicate clearly and calmly, avoiding technical jargon. Effective Communication Skills

Problem-Solving Skills : Aim to find a solution that satisfies all parties involved. Problem Solving

Stay Calm : Maintain your composure to set a calming influence on others. Staying Calm Under Pressure

Follow Protocols : Know and adhere to your airline's policies regarding conflict resolution. Crisis Management in Airline Operations

By leveraging these strategies, flight attendants can effectively manage and resolve conflicts, ensuring a safe and pleasant experience for all passengers.

How to Display Conflict Resolution Skills on Your Resume

11. Safety Procedures

Safety procedures for a flight attendant involve a series of protocols and guidelines designed to ensure the safety and well-being of passengers and crew during flight operations. This includes conducting pre-flight safety checks, demonstrating the use of safety equipment, managing emergency situations, and providing instructions and assistance to passengers in case of emergencies such as evacuations, turbulence, or decompression.

Safety procedures are crucial for flight attendants as they ensure the well-being and security of passengers and crew during emergencies, minimize risks, and enhance the ability to respond effectively to various in-flight situations, maintaining overall safety and order.

How to Improve Safety Procedures Skills

Improving safety procedures for Flight Attendants involves continuous training, adherence to protocols, and effective communication. Here are concise strategies:

Regular Training: Ensure ongoing safety training programs for flight attendants, focusing on emergency response, first aid, and security measures.

Real-life Simulations: Incorporate simulated emergency scenarios to enhance practical skills and decision-making under pressure.

Up-to-date Information: Keep abreast with the latest safety protocols and regulations from aviation authorities.

Effective Communication: Foster clear and effective communication among crew members and with passengers to ensure adherence to safety procedures.

Feedback Mechanism: Implement a system for feedback on safety practices from flight attendants and passengers to identify areas of improvement.

By focusing on these strategies, flight attendants can significantly contribute to the enhancement of safety procedures on board.

How to Display Safety Procedures Skills on Your Resume

12. Teamwork

Teamwork, in the context of a Flight Attendant, involves coordinated efforts among cabin crew members to ensure passenger safety, comfort, and satisfaction during flights.

Teamwork is crucial for flight attendants as it ensures the safety, comfort, and satisfaction of passengers through coordinated efforts, efficient communication, and prompt response to any situation or emergency onboard.

How to Improve Teamwork Skills

Improving teamwork, especially for a flight attendant, involves fostering communication, collaboration, and empathy within the crew. Here are concise steps to achieve better teamwork:

Enhance Communication : Encourage open, clear, and respectful communication among all team members. Tools like Slack can facilitate instant messaging for quick updates and queries.

Define Roles and Responsibilities : Clearly outline each team member's duties to avoid overlaps and ensure every aspect of the job is covered. Asana is useful for assigning tasks and tracking progress.

Conduct Team-Building Activities : Engage in activities that build trust and mutual respect. These can range from professional development workshops to informal gatherings. Resources like TeamBonding offer ideas and services.

Encourage Feedback : Implement a culture of giving and receiving constructive feedback. Tools like SurveyMonkey can be used for anonymous feedback collection.

Lead by Example : Leadership should demonstrate teamwork qualities they wish to see in their crew, showing commitment, respect, and empathy.

Utilize Conflict Resolution Techniques : Address conflicts promptly and effectively to prevent them from affecting team cohesion. The Conflict Resolution Network provides strategies and training.

By focusing on these areas, flight attendants can work more cohesively as a team, enhancing the overall performance and passenger satisfaction.

How to Display Teamwork Skills on Your Resume

Related Career Skills

• Flight Test Engineer
• Flight Coordinator
• Flight Dispatcher
• Flight Engineer
• Flight Nurse
• Flight Paramedic

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Flight Attendant skills for your resume and career

Flight attendants need a variety of hard skills to ensure the safety of passengers on board. These include the ability to perform emergency equipment checks, manage safety regulations, and respond to medical emergencies. They must also be trained in CPR and emergency evacuation procedures. Additionally, they need to be familiar with federal aviation administration regulations and be able to conduct safety checks on the aircraft cabin.

Soft skills are also crucial for flight attendants. They must be able to provide excellent customer service, maintain a professional appearance, and communicate effectively with passengers. They must also be able to work well in a team and handle unexpected situations in a calm and efficient manner. As flight attendant Sarah B. Johnson puts it, "The most important qualities for a flight attendant are a positive attitude, a strong work ethic, and a willingness to learn."

15 flight attendant skills for your resume and career

1. passenger safety.

Passenger safety refers to the safety measures taken to protect people who travel by air. Flight attendants use passenger safety by facilitating evacuations, identifying potential threats, responding quickly to medical emergencies, and ensuring that all safety protocols are followed. They also provide personalized service to ensure passenger comfort and coordinate all aspects of customer relations, in-flight assistance, and security. To ensure safety, they must also complete training programs, remember regulated information and procedures, and adhere to company and FAA regulations. They communicate regulations and travel procedures to passengers, and assist passengers and crew with clearance requirements.

• Certified to facilitate evacuation of Airbus aircraft, identified potential threats to passenger safety, and responded quickly to medical emergencies.
• Provided efficient/courteous personalized service and ensured passenger safety/comfort on assigned 50-passenger seat commercial jet aircraft on US continental domestic flights.

2. Customer Service

Customer service is the act of providing assistance, support, and solutions to customers before, during, and after their purchase. Flight attendants use customer service to provide a welcoming environment to passengers, address customer requests, and ensure a seamless experience. They also use their customer service skills to exceed customer expectations and deliver concierge-level service. For example, they might create excellent customer service experiences through cultural knowledge and interpersonal skills.

• Provide exemplary customer service/concierge-level experience to exceed customer expectations.
• Flight Attendant/Registered Nurse with Flight Services International/Atlas Air with a record of success for delivering excellent customer service and satisfaction.

3. Emergency Equipment

Emergency equipment includes things like oxygen masks, fire extinguishers, and evacuation slides. Flight attendants use this equipment during emergency situations like a loss of cabin pressure or a fire on board. They also demonstrate how to use it to passengers before takeoff. For example, they show how to open the emergency exits and put on oxygen masks.

• Completed extensive training for Federal Aviation Administration (FAA) qualifying positions on seven different aircraft in emergency equipment and procedures.
• Consolidated trip report and daily checklist information regarding work performed, emergency equipment, safety procedures, and appearance standards.

4. Non-Emergency Situations

Non-emergency situations are situations that do not require immediate action to protect lives or property. Flight attendants use non-emergency situations by providing leadership and assistance, resolving passenger situations, and monitoring FAA compliance. They also exercise leadership in addressing emergency and non-emergency situations, aid in emergency and non-emergency situations, and make regular checks of the aircraft cabin.

• Provide leadership in emergency and non-emergency situations- Calmly resolve passenger situations during flight, including disorderly passengers, and Medical emergencies.
• Respond to diverse emergency and non-emergency situations in compliance with airline standards.

CPR, or cardiopulmonary resuscitation, is a technique used to revive a person in cardiac arrest. Flight attendants use CPR in emergency situations by administering first aid to passengers who are ill, injured, or incapacitated. They are trained and certified in CPR, which includes the use of automated external defibrillators (AEDs). Flight attendants also attend yearly re-qualification courses to maintain their skills in emergency evacuation and medical procedures. They are responsible for ensuring the safety and comfort of passengers, and are prepared to respond to any medical emergencies that may arise during a flight.

• Completed CPR training and specialized emergency evacuation procedures such as risk landing in anticipation of any urgent or critical situations.
• Certified CPR & First Aid Administrator responsible for directing international and domestic passengers while delivering exceptional comfort and safety.

6. Medical Emergencies

Medical emergencies are situations where immediate medical attention is required. Flight attendants use medical emergencies by responding appropriately to them, resolving challenging situations with poise and diplomacy, and aiding passengers until qualified medical assistance is attainable. They also interpret for passengers in medical emergencies and other discrepancies, assess medical emergencies, administer first aid, and delegate responsibilities. For example, a flight attendant might respond to a passenger experiencing a heart attack by immediately calling for medical assistance, providing first aid, and keeping the passenger calm until help arrives.

• Provided timely and relevant solutions to issues and requests and responded appropriately to medical emergencies and security events.
• Recognized and responded appropriately to a variety of situations, including medical emergencies and safety and security-related events.

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7. safety regulations.

Safety regulations are guidelines and procedures put in place to protect people from harm. Flight attendants use safety regulations to inform passengers about emergency procedures and ensure they follow safety protocols. They also monitor flights for security issues and perform procedures mandated by the Federal Aviation Administration. For example, they might brief passengers on aircraft emergency equipment and procedures, or determine monthly schedules while maintaining FAA and company-required safety regulations.

• Presented flight safety protocol to passengers, and leveraged knowledge of safety regulations in emergency situations.
• Brief passengers on aircraft emergency equipment and procedures and ensures passenger compliance with all safety regulations

8. Safety Equipment

Safety equipment is gear that protects people from harm or injury. Flight attendants use safety equipment when assisting passengers with safety instructions and demonstrating emergency procedures. They also operate and monitor safety equipment, such as oxygen systems and evacuation slides. They make sure all safety equipment in the cabin functions correctly and that passengers are briefed on its proper use.

• Assisted with on-board safety instructions to passengers, operated safety equipment, assisted with baggage to ensure compliance with governmental agencies
• Delivered top-quality customer service to all passengers as supported by the dissemination of information on safety equipment utilization.

9. Federal Aviation Administration

The Federal Aviation Administration (FAA) is the government agency responsible for regulating civil aviation in the United States. Flight attendants use the FAA's regulations to ensure safety and security on flights. They follow FAA procedures for emergency situations, conduct safety checks, and ensure that all passengers comply with FAA regulations. They also provide passengers with safety information and enforce compliance with FAA regulations. As one flight attendant put it, "Ensured passenger compliance with in-flight safety measures and compliance with federal aviation administration regulations."

• Conducted security and safety procedures regulated by Federal Aviation Administration and assisted passengers with seat assignments and carry-on baggage storage.
• Acquired knowledge of the Federal Aviation Administration industry including regulatory guidelines, emergency procedures, and customer service delivery.

10. Aircraft Cabin

The aircraft cabin is the interior of an aircraft, including the passenger cabin, cockpit, and cargo holds. Flight attendants use the aircraft cabin to provide services to passengers, ensure their safety and comfort, and maintain the cleanliness and appearance of the cabin. They inspect the cabin to meet FAA and company requirements and monitor it to ensure excellent customer service. They also assist passengers and crew during emergency situations, checking the condition of the cabin to ensure safe conditions.

• Maintained safe conditions in aircraft cabin, educated passengers on safety procedures, and assisted passengers in emergency situations.
• Prepared aircraft cabin and customers for emergency landing.

11. International Flights

International flights refer to air travel that spans two or more countries. Flight attendants use international flights by maintaining positive relationships with passengers, operating flights following corporate safety guidelines and FAA regulations, providing supervisory support and leadership, and ensuring safety, security, and comfort of airline passengers. They also service both domestic and international flights, requiring an understanding and sensitivity to differing cultures and regional customs.

• Maintained positive relationships with passengers on both domestic and international flights to elicit a positive experience and ensure repeat customers.
• Operated domestic and international flights providing a high level of Customer Service, following corporate safety guidelines and FAA Regulations.

12. Safety Checks

Safety checks are a way of checking that a system is working properly. Flight attendants use safety checks to maintain cabin-wide safety. They perform detailed safety checks, conduct security sweeps onboard, and ensure safety features are working properly. They also supervise passenger boarding and ensure safety checks are performed throughout the plane.

• Maintained cabin-wide safety by performing detailed safety checks, constant cabin observation and following detailed policies and procedures.
• Demonstrated safety features of aircraft to passengers and performed safety checks and security sweeps on-board.

13. Beverage Service

Beverage service refers to the process of serving drinks to customers. Flight attendants use beverage service to provide complimentary snacks and drinks to passengers, assist with luggage stowage, and handle health emergencies. They perform routine cabin equipment checks, emergency safety demonstrations, and collect revenue from in-flight beverage services. They also direct food and beverage services in all cabins, ensuring excellent customer service during all phases of the flight.

• Conducted routine cabin equipment checks, emergency safety demonstrations and full range beverage services for airline customers.
• Assisted passengers with all in-flight requirements including food/beverage service, baggage handling and reassurance.

14. Flight Deck

The flight deck is the area where the pilots sit and control the plane. Flight attendants use the flight deck to maintain communication, prepare and serve meals, and implement safety procedures. They must also follow instructions from the flight deck crew during emergency situations. For example, they may coordinate with the flight deck to provide necessary information for flight operations or handle communication between the flight deck and cabin crew.

• Maintain communication between flight deck and cabin.-Maintaining/ completing all paperwork each flight.-Ensuring passenger safety by doing security checks.-Keeping guest satisfaction.
• Prepared/Served meals and beverages, effectively implemented instructions from the flight deck and follow appropriate emergency procedures established by Delta!

15. Alcoholic Beverages

Alcoholic beverages are drinks that contain alcohol. Flight attendants use them by serving them to passengers according to their requests. They also sell alcoholic beverages, like other refreshments. In addition, they take inventory of headsets, alcoholic beverages, and money collected, and process payments for items sold.

• Served refreshments and alcoholic beverages according to passenger requests.
• Sell alcoholic beverages to passengers.

12 Flight Attendant Resume Examples

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List of flight attendant skills to add to your resume

The most important skills for a flight attendant resume and required skills for a flight attendant to have include:

• Passenger Safety
• Customer Service
• Emergency Equipment
• Non-Emergency Situations
• Medical Emergencies
• Safety Regulations
• Safety Equipment
• Federal Aviation Administration
• Aircraft Cabin
• International Flights
• Safety Checks
• Beverage Service
• Flight Deck
• Alcoholic Beverages
• Professional Appearance
• Federal Regulations
• Emergency Evacuation Procedures
• Airline Passengers
• Security Checks
• Safety Measures
• Fire Extinguishers
• Travel Industry
• Flight Operations
• Medical Situations
• Fine Dining
• Oxygen Masks
• Class Service
• Resuscitation
• Relevant Safety Procedures
• First Aid Kits
• Security Procedures
• Cabin Equipment
• Stressful Situations
• Drink Service
• Cabin Safety
• Customer Expectations
• Crew Coordination
• Travel Routes
• Carry-On Luggage
• Flight Delays
• Customer Safety
• Life Jackets

Updated April 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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• Airline Flight Attendant Skills
• Attendant Skills
• Flight Attendant/Inflight Manager Skills
• Flight Dispatcher Skills
• Flight Purser Skills
• In-Flight Crew Member Skills
• International Flight Attendant Skills
• Ramp Attendant Skills

Flight Attendant Related Careers

• Airline Attendant
• Airline Flight Attendant
• Flight Attendant, Inflight Services
• Flight Attendant/Inflight Manager
• Flight Dispatcher
• Flight Purser
• In-Flight Crew Member
• International Flight Attendant
• Lead Instructor/Flight Attendant
• Ramp Attendant

Flight Attendant Related Jobs

• Airline Attendant Jobs
• Airline Flight Attendant Jobs
• Attendant Jobs
• Flight Attendant, Inflight Services Jobs
• Flight Attendant/Inflight Manager Jobs
• Flight Dispatcher Jobs
• Flight Purser Jobs
• In-Flight Crew Member Jobs
• International Flight Attendant Jobs
• Lead Instructor/Flight Attendant Jobs
• Ramp Attendant Jobs

What Similar Roles Do

• What Does an Attendant Do
• Zippia Careers
• Transportation Industry
• Flight Attendant
• Flight Attendant Skills

Browse transportation jobs

• • Led a team of flight attendants, ensuring adherence to safety protocols and providing exceptional customer service on international flights.
• • Conducted safety demonstrations and responded to in-flight emergencies, contributing to a 100% safety record.
• • Implemented a new training program for junior flight attendants, improving team efficiency and service quality.
• • Managed in-flight sales of duty-free products, achieving a 20% increase in sales revenue.
• • Received the 'Excellence in Customer Service' award for two consecutive years, recognizing outstanding passenger service.
• • Developed and maintained positive relationships with passengers, resulting in a 30% increase in positive customer feedback.
• • Provided high-quality customer service, ensuring passenger comfort and satisfaction on domestic flights.
• • Assisted in the development of an in-flight entertainment system, enhancing passenger experience.
• • Participated in emergency landing drills, ensuring preparedness and safety of all passengers.
• • Collaborated with the cabin crew to streamline service procedures, reducing service time by 15%.
• • Facilitated communication between the cockpit crew and passengers, ensuring clear and concise announcements.
• • Handled customer inquiries and complaints, achieving a resolution rate of 95%.
• • Assisted passengers with check-in and boarding, improving the efficiency of pre-flight procedures.
• • Contributed to a team project that redesigned the boarding process, reducing boarding time by 10%.

6 Flight Attendant Resume Examples & Guide for 2024

Your flight attendant resume should demonstrate exceptional customer service skills. It's critical to highlight your ability to ensure passenger comfort and safety. Ensure that your resume also showcases your proficiency in emergency response procedures. Airlines value team players, so include examples of collaboration and teamwork.

All resume examples in this guide

Senior Flight Attendant

Entry-Level Flight Attendant

Corporate Flight Attendant

Lead Flight Attendant

How to format a flight attendant resume

If you're an experienced flight attendant, the reverse-chronological resume format  is highly recommended. It highlights your career progression and achievements across different airlines or flight attendant positions.

New flight attendant hopefuls might find great value in choosing either a functional resume format  or a hybrid layout . They both prioritize skills and strengths rather than putting the focus on past jobs.

On top of that, it's very important to choose a good resume design, especially if you want to stand out among other applicants. Our professional resume templates  offer a modern and clean look that grabs attention quickly.

When getting your flight attendant resume ready, keep these tips in mind:

• Convert your resume to a PDF file  in order to keep the layout and design the same, no matter how or where it's opened.
• Include your contact information  and more precisely an email address, a phone number, and a current city or region.
• Use 1-inch margins  all around your resume to keep it looking neat and easy to read .
• Choose Rubik, Volkhov, or Montserrat for your resume fonts . Their size should be between 10 and 12 points to make sure it's readable but also fits everything you need to include.
• When picking colors for the resume , think about what looks professional and is easy on the eyes. Blue, mirroring the sky's serenity, is a top choice because it symbolizes trust.
• Optimizing your resume for Applicant Tracking Systems  is vital too. These systems scan resumes for relevant keywords  in areas like skills, education, and work experience.

If your flight attendant resume could use a refreshing, think about using our free AI resume checker . It performs 16 important checks to get your resume ready and to improve your chances of getting interviews.

Is your resume good enough?

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Resume formatting  matters, but now let's move on to the key sections that must be included in your CV.

The top sections on a flight attendant resume

• Contact information:  It’s critical for communication with the recruiter.
• Professional summary: Highlight why you are suitable for the cabin crew.
• Work experience: Demonstrate your past experience in customer service or in aviation.
• Skills and certifications: Showcase your specific abilities like first aid, CPR, and foreign language fluency, necessary in the field of aviation.
• References: Include recommendations from former employers or educators to provide credibility to your application.

As  you put together your flight attendant resume, keep in mind that recruiters will be searching for clear indicators that you're the perfect candidate for this position.

What recruiters want to see on your resume

• Proven customer service excellence that shows the ability to enhance passenger satisfaction and loyalty through exceptional service interactions.
• Proficiency in safety and emergency procedures that highlight a commitment to passenger safety and readiness to handle critical situations.
• Proof of multilingual skills that show the ability to overcome language barriers with international passengers.
• Evidence of flexibility and adaptability that shows the ability to manage unpredictable flight schedules.
• Demonstrated physical resilience, crucial for upholding service quality on long flights and efficiently dealing with luggage.

Impress recruiters by tailoring a clear and informative work experience section  on your flight attendant resume. This section is key for employers assessing your suitability for their team.

How to write your flight attendant resume experience

The main aim of flight attendants is to make service for passengers better. This means making sure they’re more comfortable, ensuring their safety, and making them more satisfied with the service they receive. Talk about your own successes in previous jobs, giving examples of how you made service better and the good results that came from it.

• • Served food and drinks to passengers quickly.
• • Worked well with the cabin crew team.
• • Took care of passengers' needs during flights.
• • Handled payments for in-flight purchases.

The example isn't strong because:

• It's too general. The listed tasks could apply to many jobs.
• Missing flight attendant tasks.
• It's vague about any specific achievements.

Now let's improve it a bit.

• • Quickly served food and drinks to more than 200 passengers on each flight.
• • Helped keep all flights safe with a team of 6, with no accidents for 2 years.
• • Sold snacks and items worth $500 on each flight, increasing sales by 30% in just 9 months.
• • Adapted to sudden schedule changes, taking on 30+ unexpected flight duties for the last 12 months

The second example is better because it:

• Shows the flight attendant's direct impact, making their successes easy to grasp.
• Measures the specific outcomes of their efforts on passenger satisfaction.
• Points out adapting to unexpected changes, showing that they can handle surprises.

Update your LinkedIn profile whenever you revise your resume. Consistency is key, as recruiters check both to ensure there are no discrepancies.

Tailoring your flight attendant resume involves deciding on its length. A one-page resume  might be concise, but a two-page resume  could provide a detailed view of your customer service and safety skills. Focus on what highlights your qualifications best.

In the next section, we'll cover how to put numbers in your resume  that emphasize your work as a flight attendant.

How to quantify impact on your resume

On a flight attendant resume, emphasize your actions and their outcomes, even if they're not all quantifiable. Also, try starting achievements with action verbs  to catch the recruiters' eyes.

• Showcase your communication skills by specifying the number of languages you speak.
• Highlight your customer service experience by indicating the number of years you've worked in such roles.
• Illustrate your ability to handle a high workload by detailing the number of flights you’ve managed weekly.
• Prove your capability to serve a large number of passengers by noting the typical count per flight.
• Reflect your readiness for medical emergencies by listing the exact number of First Aid/CPR certifications you've obtained.
• Show you can handle stress and adapt by listing how many tough layovers you've dealt well with, which also illustrates you're good with changes and challenges.

How do I write a flight attendant resume with no work experience

Embarking on a career as a flight attendant is an exciting path for both recent graduates and seasoned professionals seeking a change from conventional roles to a more dynamic, people-oriented environment. This field attracts individuals from various professions, including accountancy, nursing, teaching, and even law.

If you are newly graduated and eager to start your career as an FA, here's what can help you with to get noticed, despite the lack of experience .

• Objective section : Write 2-3 sentences that highlight your passion for customer service, any relevant interpersonal experiences, and your career goals. Recruiters should see how your ambitions match the airline's service standards.
• Skills: List both soft and hard skills crucial for a flight attendant, such as effective communication, emergency response training, multicultural sensitivity, etc. Whether from volunteer work, courses, or other jobs, showcase every skill applicable to the flight attendant role.
• Education and certifications:  Mention your education level, any majors or focuses, and relevant training (such as CPR certification) that could be beneficial for a flight attendant.
• Work experience: Include any previous employment that showcases transferable skills like teamwork, problem-solving, customer interaction, etc.

How to list your hard skills and soft skills on your resume

When creating your resume for a flight attendant job, it's important to show both your hard and soft skills . Think about what you're good at and put together a list of skills that will really make an impression on recruiters.

Best hard skills for your flight attendant resume

• First aid administration
• CPR first aid
• Advanced swim training
• Meal and beverage service
• Emergency equipment operation
• PA system operation
• Multilingual skills
• Airline reservation system knowledge
• Proficiency in aircraft evacuation procedures
• Flight safety regulation knowledge
• Skill in operating emergency evacuation equipment
• Familiarity with automated external defibrillators (AED)
• Understanding of aviation security measures
• Knowledge of in-flight service procedures

When tailoring your skill section , closely read the job description  and make sure your skills fit what they're looking for.

Best soft skills for your flight attendant resume

• Excellent customer service
• Active listening
• Diplomacy and tact
• Effective communication
• Multitasking
• Detailed oriented
• Stress management
• Flexibility
• Strong people skills
• Cultural awareness
• Adaptability
• Ability to stay calm under pressure

Now that we’ve talked about skills for good flight service, let's look at the educational part that helps with these skills. This section explores more about degrees and certificates.

How to list your certifications and education on your resume

The most common majors pursued by flight attendants  in 2021 (counting all academic degrees) were Business (10,934 people), Communications (4,911 people), and Education (4,358 people).

To properly list your education  on a flight attendant resume, use a format that highlights the most important details and makes it easy for hiring managers to understand them.

Follow this guide:

• Degree and major:  Begin with the type of degree you received and your major or focus area. This is important because it shows your foundational knowledge and any specific focus relevant to customer service or safety.
• Institution name: Next, include the name of the institution where you obtained your degree. This information lends credibility to your resume, particularly if the institution is recognized for its programs related to hospitality, communication, or safety training.
• Location: Adding the location (city and state) of your institution can be useful, especially if the region is known for its strong emphasis on hospitality training.
• Graduation date: State when you graduated. If you're still in school, mention your expected graduation date .  
• Grade Point Average : Including your GPA is optional and usually recommended only if you've graduated recently and it strengthens your application. If it was above a 3.5, including it can highlight your academic dedication otherwise you better skip it.

An example of how to format an education entry effectively:

• • Focused Studies: Customer service excellence, team management, and conflict resolution.

Besides getting a bachelor's degree, it's a good idea to also get a cabin crew certificate from a professional training center like The Flight Attendant Academy .

Recruiters look for candidates who are committed to their personal and professional growth, especially in a field as demanding as aviation. Showcasing certifications on your resume, like advanced safety training, service excellence courses, or first aid qualifications, demonstrates your effort to keep pace with the evolving demands of flight service. These following certifications can make your candidacy even more attractive to hiring managers.

Best certifications for your flight attendant resume

• CPR & First-aid Certification
• Water Survival/Lifesaving Training
• Customer Service Excellence Training  
• Crew Resource Management (CRM) Training  

Crafting each part of your resume clearly is crucial, especially for flight attendants, where a compelling summary can capture the recruiter's interest.

How to write your flight attendant resume summary or objective

Experienced flight attendants benefit from including a summary on their resumes . This concise introduction emphasizes your most relevant skills and experiences, directly correlating them to what the job seeks. It gives recruiters a fast overview of how well you fit the flight attendant role. We'll look at a strong and a weak example of a flight attendant resume summary to point out effective strategies.

A broad statement like this won't catch the attention of hiring managers, nor does it highlight any specific skills.

This example is better because it:

• Highlights 9 years at Alaska Airlines and showcases a deep commitment and extensive experience in the aviation field.
• Emphasizes proficiency in English, French, and Spanish, which indicates the candidate's ability to communicate with diverse passengers.
• Puts the focus on delivering high-quality service and establishes the candidate as a valuable team member.
• Shows the applicant wants to get better at skills like teamwork and leadership, demonstrating that they’re looking forward to growing their career.

Additional sections for a flight attendant resume

When tailoring your flight attendant resume don't forget to underline your successes. In addition to the usual summary, work history, education, and qualifications, think about adding these sections:

• Training: Shows ongoing learning and knowledge in aviation safety and service standards.
• Language skills : Indicates the ability to communicate with passengers from various backgrounds.
• Passions: Mention interests and hobbies  related to travel or customer service (e.g., exploring new cultures, language learning, etc.) to show what motivates and inspires you in your role as a flight attendant.
• Strengths: Highlight your unique talents that are relevant to flight attendant duties.
• References:  Include recommendations from past employers or instructors to attest to your qualifications and character.

Key takeaways

Here is a round-up of the most significant points from the article:

• Include key sections on your flight attendant resume: contact info, professional summary, work experience, skills and certifications, and references.
• Utilize a reverse-chronological format if you're experienced to showcase your career progression.
• Optimize your resume for Applicant Tracking Systems by including relevant keywords from the job description.
• Mention relevant education and any specific certifications that demonstrate your commitment to professional growth.
• Keep your resume summary or objective brief and meaningful to quickly demonstrate how your skills and experience qualify you for the flight attendant role.

Flight Attendant resume examples

Explore additional flight attendant resume samples and guides and see what works for your level of experience or role.

Looking to build your own Flight Attendant resume?

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Flight Attendant Resume Guide for 2024 [W/ Examples]

You’re a flight attendant.

AKA - a friendly individual that attends to a flyer’s every need.

In fact, you act as the face of the airline !

Now, you’ll be faced with many problems during your career, but it’s time to face your first one.

Your resume!

Airlines want to see that you have the necessary skills and experience under your belt.

But how do you do this?

Well, buckle up! 

We’re about to take you through a step-by-step process to making your own flight attendant resume.

• A job-winning flight attendant resume example
• How to write a flight attendant resume that gets you invited to interviews
• How to use the latest tips and tricks for a flight attendant resume that stands out and highlights your value

Now, before we move on, here’s a complete flight attendant resume to spark some inspiration:

How to Format a Flight Attendant Resume

Before you can reach top-speed and reveal your top achievements, you need to decide on the correct resume format

After all, the hiring manager won’t be impressed with a resume that is unprofessional and hard to read. 

Currently, the most common resume format for flight attendants is the “reverse-chronological” format, which displays the most recent achievements first

Other resume formats you could try are…

• Functional Resume – Got the required skills, but not the flight attendant experience? This format focuses on your skills, instead of your work experience.
• Combination Resume – Like the name suggests, a combination resume is a mix between the “Functional” and “Reverse-Chronological” formats, which means it focuses on both skills AND work experience.

Once you’ve landed on the correct format, you need to get your resume layout right.

Here’s what we recommend:

• Margins - One-inch margins on all sides
• Font - Pick a professional font that is slightly different (Do: Ubuntu, Roboto, etc. Don’t: Comic Sans)
• Font Size - Use a font size of 11-12pt for normal text and 14-16pt for headers
• Line Spacing - Use 1.0 or 1.15 line spacing
• Resume Length – Try and stick to a 1-page limit. If you’re having trouble with this, please view these one-page resume templates

Use a Flight Attendant Resume Template

Ever used a text editor as a resume-building tool? 

Two words: total headache.

Although Word is great for creating simple documents, it is far from the best at creating resumes with strict structure.

Want to create a flight attendant resume, but without the headache? 

Use a flight attendant resume template .

What to Include in a Flight Attendant Resume

The main sections in a flight attendant resume are…

• Contact Information
• Work Experience

Want a resume that stands out even more? Try these optional sections:

• Awards & Certification

Interests & Hobbies

Now, we’re going to explain how to write each of these sections…

Want more information on the resume sections? Check out our guide to What to Put on a Resume .

How to Write Your Contact Information Correctly

The contact section should be kept simple and precise.

But that’s not excuse to rush through it.

In fact, many job hopefuls make the mistake of rushing through this section, only for them to make crucial errors.

As such, take your time checking every single digit!

For your contacts section, include:

• Title - Keep this professional and factually correct
• Phone Number - List the phone that you’ll be most available on, and make sure there are no errors
• Email Address - Use a professional email address ([email protected]), not that funny one you created back in school ([email protected]).
• Location - Applying for a job abroad? Mention your location.
• (Optional) Relevant Social Media : LinkedIn, Medium, Instagram
• Kelly Ball, Flight Attendant. 101-358-6095. [email protected]
• Kelly Ball, Your Flight Friend 101-358-6095. [email protected]

How to Write a Flight Attendant Resume Summary or Objective

For a clean takeoff , your resume needs a strong introduction…

Especially with recruiters spending less than 6 seconds looking at each resume! 

Although scary, this fact highlights the importance of a resume that commands attention.  

But how can we do this?

The answer is simple: use a resume summary or objective .

In short, both the resume summary and objective are sections that introduce the main points of your resume.

The two sections have their differences…

A resume summary is a short paragraph that summarizes your professional experiences and achievements.

• Friendly, safety-conscious flight attendant with four years of cabin crew experience on international and domestic flights. Achieved 99.8% passenger satisfaction score at HardJet Airlines. Passionate about becoming the new flight attendant for XYZ Airlines, where my skills can be leveraged to maximise the quality of service.

A resume objective is a 2-4 sentence snapshot of what you want to achieve professionally.

• Friendly and approachable hotel receptionist for 5* hotel chain in New York. Experience attending to crowds of customers, which resulted in a 99.4% customer satisfaction score. Seeking an opportunity to leverage my interpersonal skills and passion for travel by joining the team at XYZ Airlines.

So, which one do you pick? 

In short, experienced flight attendants should use a resume summary, whereas flight attendant hopefuls should go for a resume objective.  

How to Make Your Flight Attendant Work Experience Stand Out

The work experience section is the most important section in any flight attendant resume.

Sure, it’s good to talk about your skills and education, but nothing shows your value like a rich work history.

Here’s how to structure your work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Flight Attendant

ACME Airlnes

01/2017 – 03/2020

• Recommended an alternative boarding system that reduced delays by 12% 
• Completed 1000+ hours of domestic and international flights within commercial jets holding up to 400 people
• Used efficient stowing techniques to ensure all luggage was secure
• Served refreshments to all passengers – received 98% positive feedback from passenger satisfaction surveys
• Helped to diffuse a high-level situation before it turned into an emergency

As you can see, the above example focuses on the applicant’s impressive achievements, instead of the basic flight attendant duties. 

“Served drinks”

“Served refreshments to all passengers – received 98% positive feedback from passenger satisfaction surveys”

So, what’s our point here?

Well, the first statement is too generic. Sure, you served drinks, but was this done successfully or not? 

The second statement is data-driven with specific details. It screams, “I will maintain the high standards of service within your airline” .

If you don’t bother with the details, the airline won’t bother calling you in for an interview!

Use Action Words to Make Your Flight Attendant Resume POP!

• “In charge of”
• “Worked in”

I challenge you to find a flight attendant resume that doesn’t include these exact words.  

And since you need to use every word to stand out, we’d recommend replacing these words with power words to emphasis your responsibilities and achievements:

• Conceptualized
• Spearheaded

How to Correctly List Your Education 

The most important section in a flight attendant resume is your experience.

The second most important section is your education.

Now, you don’t need any specialized degree to be a successful flight attendant, but you do usually require a high school degree or equivalent.

There’s nothing too complicated here, just list your resume in the following layout: 

• Degree Type & Major
• University Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

B.A. in Hospitality Management 

Boston State University

2015 - 2019

• Relevant Courses: Food Services in Cultural Institutions, Food and Beverage Technology, Establishing Service Standards and Procedures, On-Site Food Service Management, and Kosher Foodservice

Still have questions that need answering? Check out our guide on how to list education on a resume .

Top 14 Skills for a Flight Attendant Resume

The hiring manager needs to see that you’ve got what it takes to be a great flight attendant.

After all, you’ll be the face of the airline to every passenger!

As hiring managers usually have a checklist of required skills, you need to think carefully, and list the main skills in your arsenal.

Failure to do so will result in the hiring manager putting your resume straight into the “no” pile!

Need some inspiration?

Here are some of the most common and desirable flight attendant skills.

Hard Skills for Flight Attendants:

• Intercom Operation
• Safety Orientation Announcements
• Bridge Maintenance
• CPR & First Aid
• Emergency Procedures
• Plane Evacuation Protocols
• Inventory Control
• Counter Terrorism Measures

Soft Skills:

• Communication
• Stress Tolerance
• Safety Consciousness
• Time Management
• Multitasking
• Soft skills are remarkably important for a flight attendant. However, try not to go overboard with listing them. You see, every applicant will have the same generic skills listed.

Looking for a more comprehensive list of skills? Here’s a mega-list of 150+ must-have skills .

Other Resume Sections You Can Include

Keep your seatbelt fastened, because we’re not done yet!

Remember… your resume needs to go above and beyond . 

And a resume that looks the same as the others isn’t quite good enough.

When competing against experienced flight attendants, the following sections could be the deciding factor in whether you’re successful or not.

Awards & Certifications

Have you completed hospitality-relevant courses on Coursera?

Have you won an award for your flight attendant duties?

If there’s anything that shows your talents or knowledge, be sure to include this section in your resume!

Awards & Certificates

• “Improving Communication Skills” - Coursera Certificate
• “Learning How to Learn” - Coursera Certificate

As a flight attendant, you’ll be flying to different destinations around the world.

You will be attending to people who speak different languages to your common tongue. 

As such, being able to speak other languages is a useful skill to have.

You don’t have to be fluent either.

Being able to speak to a basic standard is more than enough to include on your resume.

To keep everything organized, split the languages by proficiency:

• Intermediate

Do you have a hobby you like to do in your spare time?

If so, definitely include it in your resume!

You see, having interests and hobbies make you more relatable. By including them in your resume, you��re giving the hiring manager a sneak peek into the type of person you are.

In a world where flight attendants are hiding behind their qualifications, don’t be afraid to show your personality. 

Not sure which hobbies & interests are relevant or suitable? We have a guide for that!

Match Your Cover Letter with Your Resume

Uh oh - more writing! 

But don’t head for the runway just yet, as a cover letter is extremely important. 

Covers letters show the airline that you dream of working for this airline, not any which will take you. 

By crafting a convincing cover letter, you are allowing your application to fly above the competition.

The first step to writing a convincing cover letter is to get the structure right. Here’s how to do that:

And here’s what to write in each section:

Contact Details

Your personal contact information, including full name, profession, email, phone number, location, website.

Hiring Manager’s Contact Information

Full name, position, location, email

Opening Paragraph

Start with a short, snappy introduction that hooks the hiring manager. Make sure to mention:

• The position you’re applying for
• Your experience summary and top achievement

Got the hiring manager hooked? Then go through the rest of your background. Some of the points you can mention are...

• Why you want to work for this specific airline
• Anything you know about the airlines culture
• Your top flight attendant skills
• If you’ve worked in similar industries or positions

Closing Paragraph

This is where you:

• Summarize the main points
• Thank the hiring manager for reading
• End with a call to action to continue the dialog, like “I’d love to further discuss how my experience as an X can help the airline with Y”

Formal Salutations

Use a formal closing, such as “Best regards” or “Sincerely.”

If you still need more information, please view your step-by-step guide on how to write a cover letter .

Key Takeaways

Fasten your seatbelt!

Because if you follow the above steps, you’re about to land that flight attendant job!

Now, let’s have a quick rundown:

• Perfect the formatting on your flight attendant resume. We recommend using the most popular format: reverse-chronological
• Stand out from your competition by using a resume summary or objective
• Try to talk about your most notable achievements rather than your daily tasks
• Match your flight attendant resume with a well-written cover letter

Related Resume Examples

• Receptionist Resume
• Bar and Restaurant Manager Resume
• Customer Service Resume
• Event Planner Resume
• Social Worker Resume
• Volunteer Resume

At Novorésumé, we’re committed to helping you get the job you deserve, every step of the way! Follow our career blog to stay up to date with industry-leading advice. Or, check out some of our top guides:

• How to Make a Resume with No-Experience [21+ Examples]
• 43+ Resume Tips and Tricks to Land Your Next Job in 2024
• How Long Should a Resume Be [For Any Profession]

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Click here to go to the complete flight attendant resume sample

What is a resume for flight attendants?

It is documentation of your core skills and experience that can help you communicate your efficiency to the hiring managers.

Flight attendants play a major role in the airline and transportation industry while taking up responsibilities revolving around customer service and hospitality.

So if you are seeking a job in this field you need to draft the best flight attendant resume.

Read on to learn how to draft a resume for airline jobs that can land you your dream job.

Furthermore, you can get a detailed insight into the following FAQs:

• How do you make an airline resume?
• What is the job description of flight attendant?
• What should a flight attendant put on their resume?
• What skills are important for flight attendants?

Who Needs a Flight Attendant Resume?

A cabin crew is responsible for a good flight experience. This comprises the comfort, safety, and welfare of all national and international passengers.

Making flight attendant resumes are almost as simple as making any other in as many ways. So, if a resume is the one thing stopping you from getting your dream flight attendant job, this article is perfect for solving your problem.

Two recruits check your flight attendant resume.

Specialist recruitment agencies advertise roles on behalf of major commercial and budget airlines from across the globe. Providers of training courses often have close links to recruitment agencies and airlines, which can be helpful.

Why Do You Need a Flight Attendant Resume?

Usually, top airline companies take only 7.4 seconds to scan a resume. That means you only have 7 seconds to grab the recruiter’s attention. That can only happen with a professional and well-formatted flight attendant resume.

Before applying for flight attendant jobs, make sure to pick a flight attendant resume format that grabs attention.

Here are some formatting tips you need to keep in mind:

• Always add your name and address on resume, along with Linkedin profile information
• Write a flight attendant resume summary at the top of your resume
• Add your flight attendant work history in a reverse chronological order
• Select a professional resume design to make your resume stand out from other resumes
• Attach a flight attendant cover letter with your resume

Also Read: Why is it important to tailor a resume to a specific job?

Flight Attendant Job Descriptions

Here is a typical job description for a flight attendant:

• Be present at pre-flight meetings on details of the flight.
• Make sure that enough supplies of emergency apparatus and refreshments are on board.
• Help in cleaning the cabins during flights.
• Show how to use emergency and safety equipment.
• Ensure all commuters have fastened their seat belts and ensure that additional safety necessities are fulfilled.
• Serve and sell snacks, meals, and beverages.
• Take care of commuters’ requirements and especially of those with special needs.
• Reassure the commuters during flight, like when the airplane strikes turbulence.
• Provide first aid to the commuters when needed.
• Give instructions in case of emergency.

Also Read: How to find a job you love?

How to Write a Flight Attendant Resume?

Creating your resume is an easy task if done the right way!

Let us show you how:

Step 1: Compile Your Details

Your master resume is used for general purposes such as creating your LinkedIn profile and posting to large job boards.

You create a target flight attendant resume that includes only things that are relevant to the specific flight attendant job you are aiming at when you apply to a particular flight attendant job opportunity, based on your master resume.

Step 2: Emphasize Customer Service Skills

The flight attendant job is closely related to that of a customer service job. It is of utmost importance that you include your customer service skills in your flight attendant resume skills section. Most airlines seek professionals who know how to handle the commuters and emergencies that can come in a flight.

If you have no airline experience, then focus on highlighting your customer service history and skills in your flight attendant resume.

You can build up a bridge in your flight attendant resume by relating and explaining how you can use your sales associate or server skills to serve the commuters in the plane and give the airlines happy and satisfied commuters.

Ensure the commuters provide a satisfactory flight service by attending to passengers in distress, answering the passengers’ questions, serving beverages and food, or providing special assistance.

Step 3: Write Your Header

When writing your profile name, make sure that your name is written clearly with the correct spellings and proper spacing.

Step 4: Draft Your Professional Experience Section

Recruiters will examine a candidate’s work history to determine if the kind of jobs they’ve held relate to the on-board tasks a Flight Attendant performs. If you have customer service experience, highlight your skills to distinguish yourself from the pack.

For example, if you worked as a bartender, the hiring team will assume that you will be great at customer service.

Step 5: Showcase Achievements

When writing your achievements in your flight attendant resume, quantify them and start each point with a power verb .

Power verbs like prepared, neatened, organized, recruited, certified , and oversaw can be used to describe how effectively you do your flight attendant job.

Focus on your skills that saved money, met goals, solved problems, and helped in implementing processes. You can see how to do these things in the samples given below.

Including survey responses or commendations from fellow crew members and customers is very effective, as it adds credibility to your skills as an attendant.

Step 6: Highlight Your Skills

It is a must for you you to highlight your flight attendant resume skills to make the recruiters recognize your potential.

First aid, CPR, AED, and any other emergency health response training are pertinent if you have them and can also be included in the “Additional Skills” section.

• In-depth knowledge of Federal Aviation Regulations
• CPR & First Aid Certified
• Hospitality : Ensuring passengers have a comfortable flight
• Conflict Resolution : Settle disputes and complaints in a polite manner
• Time Management : Adhere to the flight itinerary
• Fluency in a foreign language

Step 7: Summarizing Your Profile

One way to make an outstanding flight attendant resume is to start your flight attendant resume summary with a powerful statement. This will grab the recruiter's attention and will force them to read your resume further. Also, make sure you include all the keywords written in the flight attendant job description.

This will demonstrate that you pay attention to details and give the recruiter another reason to hire you. Ensure all the information written in your flight attendant resume is relevant to the job you are applying for.

Step 8: Use the Right Flight Attendant Resume Format

If you've got relevant and enough experience of being a flight attendant, then the reverse-chronological resume format fits you. This resume format will highlight your experience, work history, and duties chronologically and help recruiters gauge your experience.

If you are a newbie to the world of flight attendants, then you can include your internships or training in the first in your flight attendant resume, followed by the education/certifications you have.

Ensure to write the professional section in one-line bullet points with proper bolding and groupings.

If you have no work experience, add other sections like extracurricular activities, languages, etc.

Step 9: Provide Contact Details

The personal information section comes just after the header. In this section, you need to provide specific personal information to help the recruiter get in touch with you if you get shortlisted for the interview.

In this section, you will provide three things:

• Personal Phone Number,
• Personal E-mail Address,
• Current Location of Residence.

Apart from the things mentioned above, no other personal information is required.

• Phone Number : A personal phone number will serve as the primary source through which the recruiter might contact you.

When writing the personal phone number, put a plus sign (+) and then first write your country’s International Subscriber Dialing (ISD) code.

If you have more than one number you use, then write only one number out of them which you use primarily and on which you are available 24x7.

• E-mail Address : Next in line is the personal e-mail address. The personal e-mail address will be written in the center, right next to the personal phone number.

If you have more than one personal e-mail address, then write the one you use daily.

At this stage of resume making, you can also provide any external hyperlinks to any of your social media profiles like LinkedIn, Facebook, Instagram, etc.

You can also add a hyperlink to any personal website if it is relevant to the profile you are applying for.

• Current Location of Residence : Third in line is your current location of residence. It will be written right next to the personal e-mail address, on the right-hand corner.

When writing your current location, do not write the complete address. City, Country code will be enough.

Also Read: What is the best way to draft a resume contact information section?

Step 10: Make a Profile Title

Profile title is one of the essential things in a resume. It helps the recruiter to know for which profile you've applied. It also serves as a deciding factor for the recruiter, which helps him decide whether to read your resume further.

A profile title needs to be optimized according to your target profile. It should be able to put across your target profile properly. Also, the profile title is supposed to be the second-largest text in the whole of your resume.

It should be written between the font size of 12-14 size points .

Flight Attendant: Education Section

To become a flight attendant, you need a minimum high school diploma. However, most airlines prefer applicants with a graduation degree in some course.

A few things to keep in mind:

• The degrees that are considered the most relevant to this profile are business, public relations, tourism, communications, or social science.
• A course and fluency in speaking a foreign language are needed for those applicants who want to work on an international flight.
• A few flight attendants attend special academies which specialize in the training of flight attendants.

Flight Attendant: Work Experience

The work experience section is the essential section of a flight attendant’s resume. You need to ensure how you can structure the professional experience section professionally.

Following are the essential elements of the flight attendant resume professional experience:

• Name of the Position
• Company Name
• Starting Date
• Ending Date
• Roles and Accomplishments

Example of Professional Experience Section on Flight Attendant Resume

Flight Attendant Boing Airlines

Jul ‘19 - Nov ‘21

• Implemented new boarding procedures as part of reducing boarding time by 22%
• Completed 1000+ hours of flights while attending to 400+ passengers
• Served refreshments to passengers while aiding with their questions
• Resolved high-stress situations and educated passengers on flight safety procedures

By this example, you can see that professional experience is not just listing responsibilities vaguely. It’s also providing accurate statistics with the experience.

It tells the recruiter that you are not talking out of thin air. You really have the skill and knowledge.

Flight Attendant: Certifications

All the flight attendants need to be FAA certified. The flight attendants have to complete the initial training program & clear a proficiency test in order to get the certification.

There are different types of certifications for each type of airplane, so the flight attendants need to take training in the certification course related to their specific flight.

Also, if you wish to change your airplane type to some different kind of airplane, you need first to complete the certification training about that specific airplane.

When writing the certification section in the flight attendant resume, you need to include these elements:

• Name of the certification
• Certification body
• Date of certification and expiration date
• Certification number (if available)

Here are some certifications for flight attendants:

• Travel and Tourism Professional (TTP)
• Certified Aviation Manager (CAM)
• Certified Travel Associate (CTA)

Flight Attendant: Skills

A flight attendant should have the following skills:

Attentiveness

To make sure the travel experience is pleasant for the commuters, the flight attendants should pay attention to their needs. They should also be aware of all the safety and security risks.

Conversational Skills

Flight attendants must interact efficiently, listen intently, and speak clearly with the commuters and the crew members.

Customer-service Skills

They should cope with stressful situations and meet the needs of the commuters effectively; a flight attendant should have resourcefulness, finesse, and self-composure.

Decision-making Skills

Flight attendants should have the ability to act calmly in times of emergency.

Physical Strength

Flight attendants’ duty may require them to stand or walk for a long time along with lifting baggage. Their vision needs to be at least 20/40 as often they have to conform to requirements regarding height and weight.

Flight attendants need to look professional, and that's why there should be no visible body piercings, tattoos, or unprofessional hairstyles or makeup.

Are you mentally and physically capable of doing the flight attendant job? Since you are required to pass a medical test to prove your fitness, it’s a good idea to list some type of activity or sport under the ‘Interests’ category of your flight attendant resume.

Also Read: How to curate a professional resume skills section?

Flight Attendant Resume Sample

• Attended passengers by serving meals , beverages & refreshments , leading to 100% customer satisfaction
• Assisted passengers with issues such as air-sickness while scoring 1 00% positive reviews online
• Made in-flight announcements & provided special service to children, elderly & differently-abled
• Demonstrated emergency equipment & procedures to passengers on 200+ flights
• Conducted cabin safety checks before departure & solved passenger queries during flight
• Cleaned cabins & ensured inventory of food supplies & emergency equipment
• Operated all mechanical & safety equipment by adhering to industry standards & regulations
• Completed +1000 hours of international & +2000 hours of domestic flights in Boeing flights consisting 250+ passengers
• Packed & transported ordered grocery to vehicles & helped customers in tracking it
• Ensured highest standards of hygiene & safety in-store & of grocery items
• Cooperated with the logistics department to help in data entry & billing & tracked customer & product traffic
• Provided suggestions to upper management for decreasing theft & return of products
• Top 5 percentile of the class
• Assisted in conducting internal & external research to formulate & develop a customer maturity model
• Helped in conducting industry & market research to target new business

Key Takeaways

Here are some of the key takeaways from the flight attendant resume blog:

• Do not write the entire resume in paragraph form. Only the summary/objective section should be in paragraph form rest all the resume points of your resume will be written in one-line bullet points .
• Make sure each resume point is written using the cause-effect method, writing what you did and why you did it. This way, you'll be able to bring out your contribution and the impact that it had.
• Ensure that the formatting of your resume is consistent throughout the resume. Use bullets to write all your resume points. Doing so will increase the readability of your resume.
• To write your certifications and training that you have completed, make a separate section named ' CERTIFICATIONS & TRAINING. ’
• If you have any achievements in any of your work experiences like any awards you got, then make a separate sub-section within each of your work experience sections named ' Key Achievements .’ In this section, write all the awards & recognition that you got for working in that organization.
• The length of a resume is decided by the number of years the professional has been working for. Freshers and professionals with less than ten years of experience should make a resume of 1 page , and those who have been working for more than ten years should go for a two-pager resume.
• Make sure that your resume doesn't exceed the limit of 2 page s. Two pages are the max that a resume can extend to. To limit your resume to the length of two pages, make adjustments in the resume accordingly. One way to do it is to write points that don't exceed the limit of one line.
• One-line bullet points make the resume look crisp and provide a lot of space for improving readability
• Make sure to have plenty of whitespace in your resume, since
• Additionally, you can add more sections relevant to your profile if you need to add more information to your resume.

Go to Hiration's online resume builder which has 24/7 chat support and get professional assistance with all your job & career-related queries.

You can also write to us at [email protected] .

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Flight Attendant Resume Example & Writing Guide

A strong resume is key to securing a flight attendant job. This guide provides a resume sample and step-by-step advice to help you showcase your skills and experience. Learn how to format your resume, highlight your customer service abilities, and make your unique qualifications shine. Follow our tips to create a resume that will get you hired.

A strong resume is key to getting hired as a flight attendant. But it's not always easy to know what to include or how to make your resume grab an employer's attention. In a sea of applicants, your flight attendant resume needs to shine.

This article provides a complete guide to writing a flight attendant resume. It includes an example of a well-formatted resume designed for flight attendant positions. You'll also get step-by-step advice on what to include in each section of your resume to effectively highlight your qualifications.

As a flight attendant, your resume should emphasize your customer service skills, safety training, and experience in the airline industry, if you have it. Clearly listing any required certifications is also crucial. Employers want to see that you have what it takes to provide excellent service while keeping passengers safe.

By the end of this article, you'll know exactly how to create a flight attendant resume that will help you land more interviews. Let's get started by looking at an example of a winning flight attendant resume.

Common Responsibilities Listed on Flight Attendant Resumes

• Ensuring passenger safety and comfort during flights
• Conducting pre-flight safety checks and briefings
• Demonstrating safety procedures and equipment usage
• Serving meals and beverages to passengers
• Assisting passengers with special needs or requests
• Responding to emergency situations and administering first aid
• Maintaining a clean and orderly cabin environment
• Providing excellent customer service and resolving passenger concerns
• Completing post-flight reports and documentation
• Collaborating with flight crew and ground staff to ensure smooth operations
• Adhering to airline policies, procedures, and safety regulations
• Handling and stowing passenger luggage and carry-on items
• Updating passengers on flight status, weather conditions, and other relevant information

How to write a Resume Summary

Introduction.

The initial portions of your resume, namely the summary or objective sections, are akin to the opening scenes of a movie. They have the potential to captivate the reader's attention and keep them engaged throughout the rest of your narrative. The importance of these sections cannot be overstated. They offer you the opportunity to make a stellar first impression, highlight your unique value proposition, and set the stage for the rest of your resume content.

How to Write the Summary/Objective Section

Writing the summary or objective section demands a delicate balancing act. You need to be succinct yet comprehensive; personal and relatable, yet professional. Here are some key steps to help you achieve this:

Understand the Purpose

First, distinguish between the objective and the summary. The objective outlines what you hope to achieve in your career, focusing on your future aspirations. The summary, in contrast, offers a brief roundup of your professional experience and skills thus far. As a rule of thumb, if you're just embarking on your career journey, opt for an objective. On the other hand, if you're an industry veteran, a summary is more suitable.

Identify Core Competencies and Skills

Next, identify your fundamental skills and competencies. These could include inter-personal skills, emotional intelligence, problem-solving ability, etc. Remember, these must be tailored keeping your profile in mind - a flight attendant would have a different set of necessary skills compared to a software engineer!

Highlight Accomplishments

Your achievements serve to differentiate you from other applicants. It's not about boasting but rather a truthful presentation of what you have accomplished. To make the cut, each accomplishment needs to be genuine, verifiable, and relevant for the role you are applying for.

Tailor Your Resume according to Job Role

Spend a considerable amount of time understanding the job role, and tailor this section according to it. One-size-fits-all doesn't work when it comes to clear and effective resume writing. Every job role will require a unique set of skills and experiences; your summary/objective section should demonstrate you possess these.

Write with Confidence

Finally, your summary or objective needs the right tone - positive, confident, and professional. Striking the right balance between confidence and humility could elevate your resume to another level. Avoid jargon and buzzwords; instead, use clear, concise, and straightforward language.

In conclusion, the power of the initial sections of a resume must not be underestimated. It is your first step into the realm of potential employment opportunities, and crafting a strong and compelling introduction can be your magic route to grabbing the attention of your prospective employer. However, like any other skill, resume writing gets better with practice. So, get started on your path to creating a standout summary or objective section today!

Strong Summaries

• Passionate and detail-oriented flight attendant with over 5 years of experience providing excellent customer service in various international airlines. Demonstrated ability to respond effectively to emergencies, with in-depth knowledge of FAA and travel regulations.
• Bilingual Flight Attendant highly experienced in airline operations and customer service. Known for enhancing passenger safety and ensuring a positive travel experience. Certified in CPR and emergency procedures.
• Highly motivated Flight Attendant with a strong commitment to safety and passenger needs. Proven skills in first aid and crisis management, combined with background in hospitality ensuring high-quality customer service.
• Reliable Flight Attendant offering over 7 years of experience adept at providing top-notch customer care. Skilled in conflict resolution and equipped with extensive knowledge of safety and security procedures.

Why these are strong ?

These examples are considered good because they each provide a concise yet comprehensive summary of the candidate's professional experience and skills. They go beyond just stating the obvious task but also highlighting notable achievements or special skills such as knowledge of multiple languages, hospitality background, and CPR certification. Sharing these details sets an effective image in the recruiter's mind about the candidate's capabilities and suitability for the position. This would be good practice as including relevant keywords and skills can increase the chance of the resume being noticed by ATS (Applicant Tracking Systems) used by many recruiters today.

Weak Summaries

• Summary: Want job. Have experience.
• Summary: I have worked in many airlines, I am good at my job, hire me.
• Summary: I was the best flight attendant in my previous job, all passengers liked me, they always left the plane happy.
• Summary: Seeking a job as a flight attendant. I am a fast learner.

Why these are weak ?

The above examples are bad for several reasons: lack of detail, generic statements, unsubstantiated claims and a focus solely on the job seeker's needs rather than the assets they can bring to a company. For instance, 'Want job. Have experience.' is too brief and bland, offering no insight into the applicant's qualifications, unique skills or career accomplishments. 'I have worked in many airlines, I am good at my job, hire me.' lacks specificity about the applicant's experience and doesn't explain why they're competent. 'I was the best flight attendant in my previous job, all passengers liked me, they always left the plane happy.' contains boastful claims with no supporting evidence. 'Seeking a job as a flight attendant. I am a fast learner.' focuses only on the fact that the job seeker wants a job and does not convey what they have to offer to the company.

Showcase your Work Experience

In our efforts to secure that dream position as a flight attendant, the heart of your resume lies within the work experience section. Acknowledging this section's significance is the starting point in our journey. It represents your journey up so far and reveals the main contents of your toolbox. It's a testament to your abilities, dedication, and growth, suggestive of your potential opportunities with a new airline company.

Understand What Matters

The first step in creating a remarkable work experience section understands what matters to the recruiters. Every airline has a set of values and expectations. To outshine others, you need to cherry-pick those experiences that align with these values and expectations. This will exhibit your suitability and preparedness for the flight attendant position.

Highlighting the Right Experiences

Now, this part here is a bit tricky - how do you choose which experiences to highlight? Let's break it down. It's not always about the length of service; instead, it's about the breadth and depth of your experience. Select those roles where you displayed emotional strength, customer service standards, acute responsiveness, flexibility, and perhaps more tangibly, your safety training and abilities. It's about the learned skills, nurture of your innate traits, and how you've improved as a professional in your journey as a flight attendant.

Quantify your achievements and impact in each role using specific metrics, percentages, and numbers to demonstrate the tangible value you brought to your previous employers. This helps hiring managers quickly grasp the scope and significance of your contributions.

Articulating Your Roles

The way you narrate your roles in the work experience section matters. Stay away from jargon. Instead, use simple, concise language that communicates your duties, responsibilities, and achievements effectively. Was there a time you efficiently dealt with an emergency? Or managed an inflight conflict? Maybe you were responsible for specific safety training programs? Use numbers where possible as they not only solidify your statement but also paint a vivid, trustworthy picture of your work history.

The Power of Formatting

Lastly, don’t overlook the power of formatting. Consistent, clear formatting improves readability and lends your resume a professional look. Each job role should have the same structure: job title, employer, location, dates of employment, and then your roles and accomplishments in bullet points. The most recent role should be at the top. Stick to the same tense throughout and refrain from using personal pronouns or unnecessary words.

Now, you're ready to shape that all-important work experience section, one that truly captures your aviation journey and sets a promising runway for your future landing spots.

Strong Experiences

• Provided high quality in-flight service to customers, ensuring their comfort and safety during travel
• Assisted customers with their luggage, answering questions and addressing issues promptly
• Administered first aid to the passengers when required and ensuring safety regulations were upheld
• Collaborated with team members to provide efficient service and responding to emergencies with calmness and professionalism
• Successfully dealt with various challenging situations like unruly passengers, medical emergencies, and flight delays
• Received multiple commendations for outstanding customer service

These bullet points demonstrate the potential capacity of a flight attendant to provide outstanding service. They provide specifics on the types of tasks the candidate has experience with, such as handling emergencies and providing high quality in-flight service. These details can help the hiring manager understand the candidate's abilities and compare them to their specific needs. Each point demonstrates an essential skill for a flight attendant - communication, attention to safety, customer service, and teamwork. They are action-driven statements, outlining what the candidate did, how they did it, and what the outcome was.

Weak Experiences

• Worked as a flight attendant.
• Had responsibility for passenger safety.
• Had some tasks.
• Flight Attendant tasks.
• Some things related to the flight.
• Did flight attendant stuff.
• Worked on planes.

These examples are not adequate for a flight attendant work experience section in a resume for several reasons. Firstly, they provide no context or specifics around what the tasks or responsibilities consisted of. Therefore, it lacks details that could showcase the depth of the applicant's experience and skill set. Phrases like 'Had some tasks,' 'Some things related to the flight,' or 'Did flight attendant stuff,' are vague and uninformative to the employer. Secondly, they do not mention any accomplishments or measurable outcomes, which could show how the applicant contributed to their workplace. They don't provide insights on one's skills or efficiency. Finally, using a generic phrase like 'Worked on planes' doesn't give any sense of what the applicant's role was. An employer would have no understandings about whether the candidate was competent in customer service, safety procedures, in-flight services, or emergency response. Good examples would explain the tasks and responsibilities clearly, would list measurable achievements, and would provide some context about the work environment.

Skills, Keywords & ATS Tips

Crafting an impressive Flight Attendant resume isn't just about ticking the boxes of the required qualifications and experience. It is critical to capture a perfect blend of hard skills and soft skills in your resume. To fully grasp their significance, it's essential to know how Automated Tracking Systems (ATS) and keywords relate to both skill sets.

Understanding Hard and Soft Skills

Hard skills can be considered as technical abilities that are necessary for a Flight Attendant. They include your acquired knowledge and abilities, such as using in-flight software for passenger management or having a certification in first aid. These skills are measurable and usually gained through professional training and experience.

On the other hand, soft skills are often subjective, intangible attributes that complement your hard skills. For a Flight Attendant, these might include excellent communication, ability to handle stressful situations, and providing exceptional customer service. These skills cannot be acquired through training but are usually inherent qualities that can be refined over time.

Role of ATS and Keywords in Your Skills Section

If you've ever wondered why you've been overlooked for a job for which you were the perfect candidate, it's likely that your resume didn't match well with the company's ATS. This software is designed to filter resumes based on selected keywords related to the job position. Keywords are those specific phrases or words that are directly linked to the job description provided by the employer.

Ideally, your Flight Attendant resume should contain keywords that match the exact phrases in the job description. Both hard and soft skills can serve as keywords. If a job listing for a Flight Attendant specifies that the candidate should have experience with a particular software or "excellent customer service skills", then these are your keywords. Ensure you utilize them appropriately within your skills section.

Building a Connection between ATS, Keywords, and Matching Skills

The premise is straightforward. Your resume passes through the ATS before it reaches human eyes. The more your resume matches the job description (thanks to the proper use of keywords), the higher the chance of having your application advanced for further review. This emphasizes the need to customize your resume for each job application, carefully integrating both hard and soft skills, as highlighted in the job description.

By correlating your hard and soft skills with the job's keywords, your resume becomes more ATS-friendly, increasing your chances of standing out among other candidates. Simply put, the right balance of hard and soft skills in a Flight Attendant resume, mirrored via relevant keywords, ensures your resume is ATS compatible and subsequently increases your chances of landing your dream job.

Top Hard & Soft Skills for Full Stack Developers

Hard skills.

• Customer Service
• Foreign Language Knowledge
• Emergency Management
• Cabin Management
• Aircraft Evacuation
• Food & Beverage Service
• Crew Coordination
• Flight Regulations Enforcement
• Passenger Safety Instruction
• Physical Fitness
• Microsoft Office
• Advanced CPR
• RADAR Basics
• Airplane Mechanics
• Time Management
• Life Raft Operation
• Conflict Resolution
• Firefighting Basics

Soft Skills

• Communication Skills
• Interpersonal Skills
• Problem Solving
• Attention to Detail
• Cultural Sensitivity
• Multi-tasking
• Adaptability
• Stress Management
• Decision Making
• Positive Attitude
• Organization
• Professionalism
• Customer Orientation

Top Action Verbs

Use action verbs to highlight achievements and responsibilities on your resume.

• Coordinated
• Demonstrated
• Communicated

Adding your education and certificates to your flight attendant resume involves three necessary steps: identification, placement, and detail. Identify all relevant education and certificates and decide where they'll have optimum impact (usually towards the beginning or the end) on your resume. Then, add precise details – the name of the institution, type of degree or certificate, the period studied, and any accolades attached – to clearly highlight your qualifications.

Resume FAQs for Flight Attendants

What is the best format for a flight attendant resume.

The best format for a flight attendant resume is the reverse-chronological format. This format emphasizes your most recent experience and qualifications first, which is important in the competitive field of flight attending. It also makes it easier for hiring managers to quickly assess your relevant skills and experience.

How long should a flight attendant resume be?

A flight attendant resume should typically be one page in length, especially if you have less than 10 years of experience. This length allows you to highlight your most relevant qualifications and experiences without overwhelming the hiring manager. If you have extensive experience or additional relevant certifications, a two-page resume may be appropriate.

What are the most important skills to include on a flight attendant resume?

The most important skills to include on a flight attendant resume are customer service, communication, problem-solving, and safety and emergency response. Other valuable skills include language proficiency, adaptability, and cultural awareness. Be sure to highlight any relevant certifications, such as CPR or first aid training.

How can I make my flight attendant resume stand out?

To make your flight attendant resume stand out, focus on highlighting your unique experiences and qualifications. Use specific examples to demonstrate your customer service skills, problem-solving abilities, and safety training. Tailor your resume to the specific airline and position you are applying for, and use industry-specific keywords. Consider including a brief, compelling summary statement at the top of your resume to grab the hiring manager's attention.

Flight attendants ensure passenger safety and provide excellent customer service on flights. Key duties include assisting with boarding, demonstrating safety procedures, and serving meals/beverages. When writing a flight attendant resume, highlight: • Customer service experience • Ability to remain calm under pressure • Strong teamwork and communication skills • Relevant licenses/certifications Open with a compelling summary of your top qualifications.

Charismatic and service-oriented flight attendant with over 6 years of experience ensuring passenger comfort and safety on both domestic and international flights. Skilled in providing exceptional customer service, resolving conflicts, and maintaining composure in high-pressure situations. Multilingual, with fluency in English, Spanish, and French.

• Promoted to Senior Flight Attendant due to exemplary performance and leadership skills
• Trained and mentored new flight attendants, ensuring they met the airline's high service standards
• Developed and implemented new safety protocols during the COVID-19 pandemic, minimizing risks for passengers and crew
• Received multiple commendations from passengers for providing exceptional service and assistance during emergencies
• Collaborated with the in-flight team to optimize service efficiency and passenger satisfaction on long-haul flights
• Provided exceptional customer service to passengers on domestic and international flights
• Demonstrated proficiency in emergency procedures and first aid, ensuring passenger safety
• Collaborated with the in-flight team to deliver personalized service and meet passengers' unique needs
• Maintained a clean and organized cabin environment, contributing to a pleasant flying experience
• Received consistent positive feedback from passengers for friendly and attentive service
• Demonstrated exceptional communication skills, effectively resolving passenger concerns and complaints
• Assisted passengers with special needs, ensuring their comfort and safety throughout the flight
• Maintained a professional and friendly demeanor, contributing to a positive flying experience for passengers
• Consistently met and exceeded sales targets for in-flight merchandise and services
• Participated in ongoing training to stay current with safety protocols and service standards
• Safety and Emergency Procedures
• Multilingual (English, Spanish, French)
• Problem-Solving
• Sales and Upselling
• First Aid and CPR
• Effective Communication
• Emotional Intelligence

• Shop Back Issues
• Aircraft For Sale
• Destinations
• Learn To Fly

Flying Brands

• The Ultimate FLYING Giveaway
• I.L.A.F.F.T. Podcast
• Modern Flying
• Helicopters
• The New Owner
• Avionics and Apps
• Instrument/accessories
• Retrofit avionics
• Oem avionics
• Portable/handhelds
• Aviation Gear
• Pilot supplies
• Aviation apps
• Flight School Guide
• Learn to Fly
• NIFA/SAFECON
• What A CFI Wants You To Know
• Flight planning
• I.L.A.F.F.T.

Perfecting Your Flight Attendant Resume

[Credit: Shutterstock]

If having an office with a view and fringe benefits that include free airline travel sound like the job for you, it’s time to customize your resume and apply to be a flight attendant. According to Boeing’s Commercial Outlook , 899,000 cabin crew members (aka flight attendants) will be needed globally over the next 20 years. So now is a good time to polish your flight attendant resume to join this workforce in the sky

Flight Attendant Agency

Flight Attendant Requirements 

Most airlines require their flight attendant candidates to have a high school diploma or equivalent (GED) and be 21 years of age or older. They should also have the ability to: lift up to 50 pounds above their shoulders (to load luggage into overhead bins); push and/or pull a cart requiring 32 pounds of force, and open and close an emergency exit door weighing up to 60 pounds. English proficiency is also required for most flight attendant jobs at airlines operating in the U.S. Previous guest services experience is preferred and bilingual capabilities are a plus.

Flight attendant candidates should present a professional appearance. Certain airlines may require that tattoos be concealed and may also restrict visible body piercings (including ear gauges and cuffs).

Flight Attendant Resume Must-Haves

To make your flight attendant resume shine above the competition, be sure to highlight your customer service experience, physical capabilities and endurance, positive attitude, communication, and leadership skills, as well as any previous aviation or safety experience you might have. It’s also important to highlight your passion for the aviation industry and/or travel. The airlines want people who understand and relish their greater mission—it’s not just about getting people safely from point A to point B, it’s about making each flight the experience of a lifetime.

• Communication

Communication skills are important in any job and are particularly critical as a flight attendant. As a flight attendant, you will communicate with passengers, as well as fellow crew members and pilots. It’s essential that you can speak in a way in which people understand you and respond favorably to your requests.

For your flight attendant resume, be sure to include examples of your interpersonal and public speaking skills and experience. This might include working as an announcer at your local ballpark, reciting a poem on stage, and/or clearly communicating with team members to accomplish a common task. 

Flexibility

An aircraft is a dynamic environment and as a flight attendant, you must understand that your work schedule may be subject to change at any time, based on emergencies, workforce availability, workload, maintenance, and technical developments. In the aviation industry, safety always comes first. If that means your aircraft sits on the tarmac for an hour or two while the A&P fixes something on the flight deck, then your work day just got extended. Be sure to highlight in your flight attendant resume your ability and willingness to flex with the needs and demands of the job. 

Be a Positive Team Member

Flight attendants are primarily responsible for the guest experience aboard an aircraft. Airlines want to build loyalty among their passengers so that when they fly again, they choose to fly on their airline exclusively. A positive, friendly, service-minded manner on the part of its flight attendants goes a long way in helping an airline build a loyal customer base.

Additionally, an aircraft doesn’t offer a lot of space to work in. Given the space constraints and the dynamic environment (mentioned above), passenger and crew tempers have been known to flare. A positive attitude and the ability to work on a team are key attributes that airlines look for in a flight attendant’s resume. 

Servant Leadership

As a flight attendant, you will be expected to direct passengers with regard to safety information, e.g. preflight announcements and emergency procedures. Additionally, you are required to remind, and when necessary, enforce FAA regulations with regard to the flying public. Being in this position puts the flight attendant in a position of authority, requiring leadership skills. However, the airlines recognize that the best leaders in public service roles, like the airlines, are servant leaders.

As you grow in your career as a flight attendant , you may ascend to the role of the lead flight attendant. In this role, servant leadership skills are even more desirable. Include in your flight attendant resume any experience you may have as a servant leader (one who focuses on the well-being and growth of the people and communities to which they belong).

Passion for Travel and Aviation

While rarely listed in any airline’s flight attendant job description, mentioning your passion or experience in aviation and travel is sure to put your resume on top. Those who work in the airline industry are typically passionate about aviation. They want flight attendants who bring a spirit of excitement and enjoyment of aviation to their jobs so that passengers might also catch the aviation bug and fly more. 

Physical Strength and Endurance

A flight attendant’s job requires a certain degree of physical strength and endurance. The job responsibilities include lifting items that weigh up to 50 pounds over your shoulders and pushing/pulling a cart that requires 32 pounds of force to maneuver. Additionally, a flight attendant’s job requires long periods of standing and walking with very short, sporadic breaks—if any. Your flight attendant resume should reflect job experiences that include physical strength and endurance. 

Customer Service

On an airplane, the primary customer is the passenger. Depending upon the size of the aircraft, as a flight attendant, you will be personally responsible for nine to 50 passengers. However, with the largest commercial airplane (Airbus A380-800) carrying up to 840 people on international flights, you should be prepared to help any one of these passengers upon request. Given the number of passengers and the airlines’ overriding business concern—to create a loyal customer base—it is critical to demonstrate in your flight attendant resume your skills and experience in working with and satisfying customers and dealing with customer complaints.

Flight Attendant Skills To List on Your Resume

Not everyone gets a call to interview for a flight attendant job. Make sure your flight attendant resume stands out by including these key skills. 

• Customer Service 
• Safety Orientation
• Public Speaking  
• Organization 
• Dependability

Helpful Work Experience to Land a Flight Attendant Gig

Your flight attendant resume should include any prior work experience that showcases your skills and abilities to be a flight attendant. This can include working for a fast food restaurant, a retail store, a hotel, or in any supervisory or service-related role. Do you have experience acting in community theater? As a flight attendant, the aisle of the airplane is your stage. Be sure to list any experiences you’ve had where you had a public speaking role or were in the limelight. Following are examples of relevant work experience that you could expand upon in your flight attendant resume. 

• Retail or Direct Sales
• Food Service
• Hospitality & Hotel Industry 
• Spokesperson
• Entertainment
• Administration
• Private Pilot

Writing a Resume with No Experience

No experience, don’t worry! Given the current need for flight attendants , airlines may be more interested in attitude and aptitude than in work experience. If you haven’t worked outside of your home, you can list volunteer activities and school projects on your flight attendant resume.

Any experiences that you’ve had that required you to work on your own, with a team, or with members of the community to deliver a product or service would be good to include. Have you volunteered at your local humane society, hospital, or church? List it.

It’s also beneficial to include extracurricular activities that build leadership skills, including involvement with professional associations or groups like the Boy Scouts or Girl Scouts, or College Clubs.

Apply for a Flight Attendant Job Today

With business and leisure travel trending up, opportunities to work as a flight attendant are plentiful. If you love to fly and don’t mind working in tight spaces, this may be the job for you. Follow the resume-writing tips above and submit your application today. A 30,000-foot office with a view is waiting for you! You can find flight attendant opportunities and other aviation career announcements on the FLYING Job Board .

For all things aviation, subscribe to FLYING Magazine .

Most airlines provide a free four to six-week training program for new-hire flight attendants, which may or may not include per diem to offset the cost of meals and expenses. Additionally, some airlines offer a one-time bonus upon completion of the training program.

Anyone who is 21 or older and has a high school diploma or equivalent (GED) is eligible to apply to be a flight attendant.

Most hiring managers recommend applicants keep their resume to one page in length. You may also wish to include a cover letter, which helps to personalize your application and describe your passion for aviation and travel

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What To Include On A Flight Attendant Resume + Flight Attendant Skills

Table Of Contents

Flight attendant resume example, what is unique about a flight attendant resume, what should be included on an flight attendant resume, resume header and contact information, work experience, professional skills , what should be left off a flight attendant resume, important job skills for flight attendants , the bottom line.

Learn about the important requirements, skills, and keywords that should be included in a flight attendant resume.

Flight attendant jobs offer an exciting career path if you’re passionate about travel and adventure but still want to work with people. As the face of an airline, flight attendants help ensure passenger safety, comfort, and overall satisfaction during their journey through the sky.

Showing off your knowledge of aviation regulations, cultural diversity, safety principles, and foreign languages, basic safety protocols can significantly enhance your chances of securing a position in a highly competitive field.

The best way to do this? Creating a strong resume to provide to hiring managers. In this article, you’ll learn all the tips and tricks for what to include on your flight attendant resume to make it stand out from the other candidates. 

Do you need help crafting a resume? We have researched the best resume writing services to help you out. When your resume is ready, you can start applying for jobs on ZipRecruiter.

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Sam Raynolds

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Alaskan Airlines

• Greet passengers, assist with seating assignments, and carry on baggage stowage and security
• Use computers and computer systems to receive information, communicate with others, and complete work tasks
• Ensure all safety equipment on aircraft is in working order
• Flexible to work varied schedules, including nights, weekends, and holidays
• Ensure timely communication with management
• Calmly resolve passenger situations during flights, including disorderly passengers, and medical emergencies
• Actively looking for ways to exceed passengers’ expectations

Delta Airlines

• Performs preflight, through-flight, and post-flight inspections of aircraft emergency, cabin, and galley equipment. Ensures cleanliness of aircraft interior
• Provides leadership, direction, and assistance during an emergency, including aircraft evacuation and administering first aid to ill or incapacitated passengers. Handles emergencies according to procedures. Briefs passengers. Performs orderly evacuation of passengers and crew. Provides emergency medical assistance
• Supervises loading and offloading of aircraft passengers and baggage. Ensures access to escape exits
• Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies
• Greet passengers, assist with carry-on baggage stowage, and deliver onboard announcements
• Provide excellent customer service which exceeds passengers’ expectations

SPENCER AND SONS, a Private Luxury Airline

• Perform all work activities per established standards, policies, laws, and regulations, including Federal Aviation Administration regulations
• Adjust work activities to adapt to changing work conditions, such as scheduling changes
• Provide assistance lifting, transporting, and stowing luggage into overhead bins or storage areas
• Work both independently and as part of a team to accomplish work tasks
• Adhere to established procedures and performance standards
• Provide leadership in emergency and non-emergency situations

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LOYOLA MARYMOUNT UNIVERSITY - Bachelor’s Degree

• CPR Certification and ability to use a defibrillator
• Ability to work independently as a leader and as a team member among fellow employees and passengers
• Ability to communicate effectively with and reassure passengers in a hurried and stressful environment
• Excellent interpersonal, oral, and written communication skills
• Knowledge of Tempus unit
• Ability to multi-task and efficiently manage multiple priorities independently
• International travel experience
• Strong relationship-building, communication, collaboration, and teamwork skills that is consistent with the AMEX Blue Box values and the Aviation Team Commitments
• Highest level customer service skills; experience tending to executive-level clientele
• Completed Flight Safety International Training

A flight attendant’s resume requires a demonstrating combination of customer service skills, safety knowledge, and the ability to handle emergencies while providing exceptional hospitality in a fast-paced and dynamic environment – setting it apart from other types of resumes. These unique features make it challenging to write, but it should demonstrate your ability to ensure passenger comfort, maintain safety protocols, and other relevant skills.

Working as a flight attendant made our list of the best travel jobs! Learn more by reading our round-up of the best travel jobs .

To create the best flight attendant resume possible, include a few key details. Here’s a brief description of each. 

Start your resume with your name printed boldly, along with your contact information, like email, phone number, and links to your professional social media profiles.

Ensure your email is professional and not something you’d be embarrassed to share with an employer. Even though it seems like a small detail, hiring managers pay attention to things like this – especially when interviewing for a public-facing position like a flight attendant. You want to appear as professional as possible when the reader picks up your resume. 

Next, describe your top three or four relevant work experiences starting with your most recent role. Include the airline name, home location, employment dates, job title, and a brief description of your job responsibilities.

Provide specific details about your customer service abilities and times when you had to handle a challenging situation. If you don’t have any flight attendant experience, list relevant jobs that involve working with the public and safety protocols. 

Most flight attendant positions require a high school diploma, but having at least two years of college on your resume is an attractive quality for most hiring managers. List any college coursework or degrees you have first, followed by your high school. Include details similar to your work experience, including the degree name, university attended, and graduation year. If you’ve taken any training or certifications related to flight attendant duties, list these here as well. 

Flight attendants need a specific core set of skills to excel at their job, starting with excellent customer service. Highlight your people skills, along with anything else you’re good at that are related to flight attendant job duties in this section. Some of what hiring managers are looking for will be listed in the job description, so review that as you’re creating your resume for ideas on what to include. 

Do you want to become a flight attendant? Check out our guide on how to become a flight attendant for all the details you need to know.

Like most other resumes, you want to leave off information that isn’t relevant to the aviation or customer service industry, overly personal information, and lengthy work responsibility descriptions. It’s important to provide comprehensive information about your skills and experiences, but don’t go overboard. 

•  Excellent customer service and communication skills
•  Ability to remain calm under pressure and in emergency situations
•  Strong interpersonal and collaboration skills 
•  Able to speak more than one language (a major bonus for most employers) 
•  Knowledge of safety protocols and emergency procedures
•  Strong attention to detail
•  Ability to ensure passenger comfort and provide friendly service 
•  Conflict resolution and problem-solving skills
•  Adaptability and flexibility in a changing environment
•  Cultural sensitivity 
•  Outstanding conflict resolution skills to resolve issues among passengers on board 

Wondering what other things to add to your resume? Our best skills for resume guide might help. When you're ready to apply for jobs with your new resume, check out the best job posting sites .

Being a flight attendant is a job some people dream of. If you’re one of those that hopes to provide service in the skies, let your resume show your passion for the aviation industry. You can write your own using these guidelines, or you can use them to review what a resume-writing service does for you. It’s also important to stay updated on what positions are available. Check ZipRecruiter for the latest flight attendant job listings!

Morgan Bailee Boggess McCoy

Morgan is an experienced researcher and freelance writer with a focus on community, psychology, social work, health and wellness, and culture. She has a BA in Psychology from Georgetown College and a Master's in Social Work with an interest in policy advocacy and analysis from the University of Kentucky.

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1 Flight Attendant Resume Example for Your 2024 Job Search

Flight attendants are experts at providing excellent customer service and ensuring the safety of passengers. As a Flight Attendant, your resume should be just like a flight plan. It should be organized, detailed, and provide a clear path to success. In this guide, we'll explore X Flight Attendant resume examples that will help you land your dream job.

Resume Examples

Resume guidance.

• High Level Resume Tips
• Must-Have Information
• Why Resume Headlines & Titles are Important
• Writing an Exceptional Resume Summary
• How to Impress with Your Work Experience
• Top Skills & Keywords
• Go Above & Beyond with a Cover Letter
• Resume FAQs
• Related Resumes

Common Responsibilities Listed on Flight Attendant Resumes:

• Greet passengers and assist with seating arrangements
• Demonstrate safety procedures and emergency protocols
• Provide passengers with information about the flight, including estimated arrival time
• Serve meals and beverages to passengers
• Assist passengers with special needs, such as those with disabilities
• Respond to passenger inquiries and complaints
• Ensure passengers comply with safety regulations
• Monitor passenger behavior and respond to any disruptive behavior
• Collect tickets and boarding passes
• Assist passengers with luggage
• Perform pre-flight and post-flight duties, such as checking the cabin for cleanliness and security
• Complete paperwork, such as flight logs and incident reports

You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Flight Attendant Resume Example:

• Implemented a new customer service training program for the flight crew, resulting in a 25% increase in positive customer feedback and a 10% decrease in customer complaints.
• Collaborated with the in-flight catering team to introduce new menu options, resulting in a 15% increase in customer satisfaction ratings for food and beverage services.
• Developed and implemented a new cabin cleaning checklist, resulting in a 20% improvement in cabin cleanliness scores and a 5% increase in on-time departures.
• Managed a team of flight attendants to consistently achieve a 95% or higher on-time departure rate, resulting in improved customer satisfaction and increased revenue.
• Developed and implemented a new emergency response protocol, resulting in a 15% decrease in response time and a 10% increase in passenger safety ratings.
• Collaborated with the flight operations team to optimize flight schedules, resulting in a 5% increase in flight efficiency and a 10% decrease in fuel costs.
• Developed and implemented a new passenger feedback system, resulting in a 20% increase in customer satisfaction ratings and a 10% decrease in customer complaints.
• Collaborated with the flight operations team to optimize flight routes, resulting in a 5% decrease in flight time and a 10% decrease in fuel costs.
• Implemented a new onboard sales program, resulting in a 10% increase in revenue from in-flight sales.
• Customer service excellence
• Team management and leadership
• Effective communication
• Conflict resolution
• Time management and punctuality
• Emergency response and safety protocols
• Flight operations coordination
• Menu planning and catering coordination
• Cabin cleanliness and organization
• Passenger feedback analysis
• Route optimization and fuel efficiency
• In-flight sales and revenue generation
• Training program development and implementation
• Adaptability and flexibility
• Multilingual proficiency (if applicable)

High Level Resume Tips for Flight Attendants:

Must-have information for a flight attendant resume:.

Here are the essential sections that should exist in an Flight Attendant resume:

• Contact Information
• Resume Headline
• Resume Summary or Objective
• Work Experience & Achievements
• Skills & Competencies

Additionally, if you're eager to make an impression and gain an edge over other Flight Attendant candidates, you may want to consider adding in these sections:

• Certifications/Training

Let's start with resume headlines.

Why Resume Headlines & Titles are Important for Flight Attendants:

Flight attendant resume headline examples:, strong headlines.

• Experienced Flight Attendant with a passion for providing exceptional customer service and ensuring the safety and comfort of all passengers
• Multilingual Flight Attendant with a proven ability to communicate effectively with diverse passengers and provide personalized service in multiple languages
• Detail-oriented Flight Attendant with expertise in emergency procedures and a track record of maintaining a safe and secure cabin environment

Why these are strong:

• These resume headlines are strong because they highlight key skills and qualities that are essential for Flight Attendants. The first headline emphasizes the candidate's experience and dedication to customer service and safety. The second headline showcases the candidate's language skills and ability to provide personalized service to diverse passengers. Finally, the third headline highlights the candidate's expertise in emergency procedures and commitment to maintaining a safe and secure cabin environment, which are critical factors that hiring managers look for in Flight Attendants.

Weak Headlines

• Experienced Flight Attendant with Excellent Customer Service Skills
• Flight Attendant with Strong Safety Record and Communication Skills
• Detail-Oriented Flight Attendant with Multilingual Abilities

Why these are weak:

• These resume headlines need improvement for Flight Attendants as they lack specificity and fail to highlight the unique value or accomplishments that the candidates bring to the table. The first headline mentions experience and customer service skills, but doesn't provide any context or results, such as awards or commendations. The second headline mentions a strong safety record and communication skills, but doesn't showcase any measurable achievements or certifications that could strengthen the candidate's profile. The third headline mentions being detail-oriented and multilingual, but doesn't provide any examples of how these skills have been utilized to benefit previous employers or passengers.

Writing an Exceptional Flight Attendant Resume Summary:

Flight attendant resume summary examples:, strong summaries.

• Experienced Flight Attendant with 5 years of service, consistently providing exceptional customer service and ensuring passenger safety. Skilled in emergency procedures and conflict resolution, with a proven track record of maintaining a calm and professional demeanor in high-pressure situations.
• Multilingual Flight Attendant with a passion for cultural exchange, fluent in Spanish, French, and Mandarin. Adept at creating a welcoming environment for international passengers, providing personalized service and ensuring their comfort throughout the flight.
• Detail-oriented Flight Attendant with a focus on efficiency and organization, responsible for managing cabin inventory and ensuring timely delivery of meals and beverages. Skilled in anticipating passenger needs and providing proactive service, resulting in consistently high customer satisfaction ratings.
• These resume summaries are strong for Flight Attendants as they highlight the candidates' key skills, experience, and language abilities. The first summary emphasizes the candidate's ability to handle emergency situations and maintain professionalism under pressure, which is essential for the role. The second summary showcases the candidate's language skills and cultural awareness, making them highly appealing to airlines that serve international routes. Lastly, the third summary demonstrates the candidate's attention to detail and customer service skills, which are critical for ensuring a smooth and enjoyable flight experience for passengers.

Weak Summaries

• Flight Attendant with experience in providing exceptional customer service and ensuring passenger safety, seeking a new opportunity to continue delivering high-quality service in a dynamic airline environment.
• Experienced Flight Attendant with a background in various airlines and destinations, skilled in emergency procedures and conflict resolution, looking to leverage my expertise to provide a safe and comfortable travel experience for passengers.
• Flight Attendant with a passion for travel and a commitment to creating a positive customer experience, dedicated to ensuring on-time departures and arrivals, and maintaining a clean and organized cabin environment.
• These resume summaries need improvement for Flight Attendants as they lack specific examples of the candidates' accomplishments or unique value. The first summary provides only a general overview of the candidate's experience, without mentioning any specific achievements or skills that set them apart from other Flight Attendants. The second summary mentions emergency procedures and conflict resolution, but doesn't provide any quantifiable results or details on the candidate's successes in implementing these approaches, which would make their profile more compelling to potential employers. The third summary mentions a passion for travel and a commitment to customer experience, but again, lacks specific examples or achievements that demonstrate the candidate's ability to deliver exceptional service.

Resume Objective Examples for Flight Attendants:

Strong objectives.

• Seeking a Flight Attendant position to utilize my exceptional customer service skills, attention to detail, and ability to remain calm under pressure to ensure a safe and comfortable travel experience for all passengers.
• Aspiring Flight Attendant with a passion for travel and a commitment to providing exceptional service, seeking an opportunity to learn and grow in a dynamic airline environment while contributing to the success of the team.
• Recent graduate with a degree in Hospitality and Tourism Management, eager to apply my knowledge of industry standards and best practices to provide a memorable and enjoyable travel experience for passengers as a Flight Attendant.
• These resume objectives are strong for up and coming Flight Attendants because they showcase the candidates' relevant skills, passion for the job, and eagerness to learn and contribute to the success of the airline. The first objective emphasizes the candidate's customer service skills and ability to remain calm under pressure, which are essential qualities for a Flight Attendant. The second objective showcases the candidate's commitment to providing exceptional service and willingness to learn and grow in the role. Lastly, the third objective highlights the candidate's educational background in hospitality and tourism management, demonstrating a strong foundation for success in the role.

Weak Objectives

• Seeking a Flight Attendant position where I can utilize my customer service skills and travel the world.
• Aspiring Flight Attendant with a passion for aviation and a desire to learn more about the industry.
• Recent graduate with a degree in hospitality management, interested in pursuing a career as a Flight Attendant.
• These resume objectives need improvement for up and coming Flight Attendants because they lack specificity and don't effectively showcase the unique value or skills the candidates possess. The first objective is generic and doesn't provide any information about the candidate's background, experience, or any specific airlines they are interested in. The second objective hints at a passion for aviation, but it doesn't mention any relevant experience, education, or skills the candidate possesses. The third objective, although it mentions a degree in hospitality management, doesn't elaborate on the candidate's expertise, skills, or any particular area of flight attendant duties they are passionate about, which would make their profile more appealing to potential employers.

Generate Your Resume Summary with AI

Speed up your resume creation process with the ai resume builder . generate tailored resume summaries in seconds., how to impress with your flight attendant work experience:, best practices for your work experience section:.

• Emphasize your ability to provide exceptional customer service, including any awards or recognition you have received for outstanding service.
• Highlight your safety and emergency training, including any certifications or experience in handling emergency situations.
• Showcase your ability to work well under pressure and handle difficult situations with grace and professionalism.
• Describe your experience in managing and prioritizing tasks, such as serving meals, handling luggage, and ensuring passenger comfort.
• Demonstrate your ability to work as part of a team, including any collaborative success stories with other flight attendants or crew members.
• Mention any language skills or cultural knowledge that may be relevant to the airline's routes or customer base.
• Use industry-specific language and terminology, such as FAA regulations and airline policies, to show your understanding of the job requirements.

Example Work Experiences for Flight Attendants:

Strong experiences.

Provided exceptional customer service to passengers, ensuring their safety and comfort throughout the flight, resulting in a 95% satisfaction rating from passengers.

Demonstrated strong problem-solving skills by effectively handling and resolving conflicts between passengers, resulting in a 30% decrease in passenger complaints over a six-month period.

Collaborated with the flight crew to execute emergency procedures and protocols, ensuring the safety of all passengers and crew members during a medical emergency.

Conducted pre-flight safety checks and briefings, ensuring compliance with FAA regulations and protocols, resulting in a 100% safety record for all flights.

Managed and coordinated in-flight services, including meal and beverage service, duty-free sales, and entertainment options, resulting in a 25% increase in revenue for the airline.

Trained and mentored new flight attendants, resulting in a 20% improvement in their performance and overall team satisfaction.

• These work experiences are strong because they demonstrate the Flight Attendant's ability to provide excellent customer service, handle conflicts effectively, and ensure the safety of passengers and crew members. Additionally, the candidate showcases their ability to manage in-flight services and train new team members, which highlights their leadership and teamwork skills. Overall, these experiences demonstrate the candidate's ability to perform their duties effectively and contribute to the success of the airline.

Weak Experiences

Assisted passengers with boarding and disembarking, ensuring safety and comfort throughout the flight.

Provided exceptional customer service, addressing passenger needs and concerns in a timely and professional manner.

Conducted pre-flight safety checks and demonstrated proper use of safety equipment.

Managed inventory of onboard supplies and ensured adequate stock levels for upcoming flights.

Collaborated with other flight attendants to create a welcoming and enjoyable in-flight experience for passengers.

Participated in emergency response training and drills to ensure preparedness for any potential situations.

• These work experiences are weak because they lack specificity and quantifiable results. They provide generic descriptions of tasks performed without showcasing the impact of the individual's work or the benefits brought to the company. To improve these bullet points, the candidate should focus on incorporating metrics to highlight their achievements, using more powerful action verbs, and providing clear context that demonstrates their leadership qualities and direct contributions to successful outcomes.

Top Skills & Keywords for Flight Attendant Resumes:

Top hard & soft skills for flight attendants, hard skills.

• Safety Procedures and Protocols
• Emergency Response Training
• First Aid and CPR Certification
• Conflict Resolution and De-escalation
• Customer Service and Hospitality
• Food and Beverage Service
• Language Proficiency (if applicable)
• Aircraft Equipment Operation
• Cabin Cleanliness and Maintenance
• Security Measures and Screening
• Teamwork and Collaboration
• Time Management and Prioritization

Soft Skills

• Communication and Interpersonal Skills
• Conflict Resolution and Problem Solving
• Attention to Detail and Organization
• Adaptability and Flexibility
• Empathy and Compassion
• Multitasking and Time Management
• Cultural Awareness and Sensitivity
• Safety and Emergency Procedures
• Positive Attitude and Professionalism
• Stress Management and Resilience

Go Above & Beyond with a Flight Attendant Cover Letter

Flight attendant cover letter example: (based on resume).

Dear Hiring Manager at Company Name,

I am excited to apply for the Flight Attendant position at your esteemed airline. With my extensive experience in the aviation industry, I am confident that I can provide exceptional service to your passengers and contribute to the success of your airline.

As a Flight Attendant, I have developed and implemented various programs that have resulted in improved customer satisfaction ratings, decreased customer complaints, and increased revenue. In my most recent role, I implemented a new customer service training program for the flight crew, resulting in a 25% increase in positive customer feedback and a 10% decrease in customer complaints. Additionally, I collaborated with the in-flight catering team to introduce new menu options, resulting in a 15% increase in customer satisfaction ratings for food and beverage services. I also developed and implemented a new cabin cleaning checklist, resulting in a 20% improvement in cabin cleanliness scores and a 5% increase in on-time departures.

In my previous roles, I managed a team of flight attendants to consistently achieve a 95% or higher on-time departure rate, resulting in improved customer satisfaction and increased revenue. I also developed and implemented a new emergency response protocol, resulting in a 15% decrease in response time and a 10% increase in passenger safety ratings. Additionally, I collaborated with the flight operations team to optimize flight schedules, resulting in a 5% increase in flight efficiency and a 10% decrease in fuel costs.

I am confident that my experience and skills make me an ideal candidate for this position. I am passionate about providing exceptional service to passengers and ensuring their safety and comfort throughout their journey. I am also a team player and thrive in a fast-paced environment.

Thank you for considering my application. I look forward to the opportunity to discuss my qualifications further.

[Your Name]

As a Flight Attendant, you understand the importance of providing exceptional customer service and ensuring the safety and comfort of passengers. Similarly, pairing your resume with a well-crafted cover letter can give you a competitive edge and significantly increase your chances of landing an interview. A cover letter is an extension of your resume, an opportunity to showcase your passion for the role and highlight your relevant experience. Contrary to common belief, crafting a compelling cover letter doesn't have to be a daunting task, and the benefits far outweigh the effort required.

Here are some compelling reasons for submitting a cover letter as a Flight Attendant:

• Personalize your application and showcase your genuine interest in the airline and the role
• Illustrate your unique value proposition and how your skills align with the specific job requirements, such as excellent communication and problem-solving skills
• Communicate your understanding of the airline's values and how you plan to uphold them, such as prioritizing safety and providing exceptional customer service
• Share success stories and achievements that couldn't be accommodated in your resume, such as going above and beyond to assist a passenger in need
• Demonstrate your writing and communication skills, which are essential for Flight Attendants
• Differentiate yourself from other applicants who might have opted not to submit a cover letter, showing your dedication and attention to detail.

In summary, a cover letter is a powerful tool that can help you stand out from the competition and showcase your passion and skills as a Flight Attendant. Don't miss out on this opportunity to make a lasting impression and increase your chances of landing your dream job.

Resume FAQs for Flight Attendants:

How long should i make my flight attendant resume.

A Flight Attendant resume should ideally be one page long. This length is sufficient to showcase your relevant skills, experience, and qualifications without overwhelming the recruiter. As a Flight Attendant, it is essential to highlight your customer service skills, language proficiency, and any relevant certifications or training. Keep your resume concise and focused on your most relevant and impressive accomplishments, tailoring it to the specific airline you are applying to. Remember that recruiters often have limited time to review resumes, so a well-organized, one-page resume will make it easier for them to quickly assess your suitability for the role.

What is the best way to format a Flight Attendant resume?

The best way to format a Flight Attendant resume is to focus on clarity, organization, and highlighting relevant skills and experiences. Here are some tips to create an effective Flight Attendant resume: 1. Choose a clean and professional layout: Use a simple font, such as Arial or Calibri, and maintain a font size between 10-12 points. Use consistent formatting for headings, bullet points, and spacing throughout the document. 2. Start with a strong objective or summary statement: This should be a brief, 2-3 sentence statement that highlights your career goals, relevant skills, and why you would be an excellent fit for a Flight Attendant position. 3. Emphasize relevant work experience: List your work experience in reverse chronological order, starting with your most recent position. Focus on experiences that demonstrate your customer service skills, ability to handle emergencies, and adaptability. For each position

Which Flight Attendant skills are most important to highlight in a resume?

As an AI language model, I don't have personal experience as a Flight Attendant, but I can provide some general information on the skills that are important to highlight in a Flight Attendant resume. Firstly, excellent communication skills are essential for Flight Attendants. They need to be able to communicate effectively with passengers, crew members, and ground staff. This includes being able to speak clearly and confidently, listen actively, and provide clear instructions. Secondly, customer service skills are also crucial for Flight Attendants. They need to be able to provide a high level of service to passengers, including being friendly, helpful, and accommodating. This includes being able to handle difficult situations calmly and professionally. Thirdly, safety and emergency procedures knowledge is a must-have skill for Flight Attendants. They need to be able to respond quickly and efficiently in the event of an emergency, and ensure that all passengers are safe and secure. Lastly, organizational skills are also important for Flight Attendants. They need to be able to manage their time effectively, prioritize tasks, and ensure that all necessary duties are completed. In summary, Flight Attendants should highlight their communication, customer service, safety and emergency procedures knowledge, and organizational skills in their resumes. These skills are essential

How should you write a resume if you have no experience as a Flight Attendant?

If you have no experience as a Flight Attendant, it's important to focus on transferable skills and experiences that can make you a strong candidate for the job. Here are some tips for writing a resume: 1. Start with a strong objective statement: Your objective statement should clearly state your desire to become a Flight Attendant and highlight any relevant skills or experiences you have. 2. Highlight customer service experience: Flight Attendants are responsible for providing excellent customer service to passengers, so any experience you have in this area should be highlighted on your resume. This could include retail or hospitality experience, for example. 3. Emphasize communication skills: Flight Attendants need to be able to communicate effectively with passengers and other crew members, so any experience you have in public speaking, customer service, or teamwork should be highlighted. 4. Include any relevant certifications or training: If you have completed any training or certification programs related to aviation or customer service, be sure to include them on your resume. 5.

Compare Your Flight Attendant Resume to a Job Description:

• Identify opportunities to further tailor your resume to the Flight Attendant job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Related Resumes for Flight Attendants:

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Flight Attendant Resume Examples

Writing a resume as a flight attendant can be a daunting task. With the need to provide detailed information on your experience, skills and accomplishments, it’s important to create a resume that stands out from the crowd. This guide will provide tips and examples to help you craft an effective flight attendant resume that will make a lasting first impression on potential employers. From highlighting your qualifications to adding relevant experience, this guide will help you create a resume tailored to the role of a flight attendant.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Flight Attendant

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

A dedicated, reliable, and experienced Flight Attendant with 10 years of experience providing exceptional customer services and safety aboard aircrafts. Specializing in international flights, I have a proven ability to adapt to different cultures, manage challenging situations, and provide superior customer service. I am passionate about helping customers feel comfortable and safe while traveling, and am highly organized and attentive to detail.

Core Skills :

• Excellent customer service and communication skills
• Knowledge of airline safety and security regulations
• Superior multitasking and problem- solving abilities
• Adaptable to new cultures, language and customs
• Efficient at managing time and resources
• Adept at working independently and in teams

Professional Experience :

Flight Attendant, Air Canada, Toronto, ON – 2010 – Present

• Provided exceptional customer service and safety to passengers aboard international flights
• Assisted passengers with disabilities and special needs in a professional and courteous manner
• Ensured compliance with airline safety and security regulations
• Successfully defused difficult situations and provided resolutions
• Monitored cabin conditions and reported any concerns to the captain

Flight Attendant, US Airways, Phoenix, AZ – 2006 – 2010

• Welcomed passengers aboard aircrafts and provided safety instructions
• Served meals and beverages to passengers
• Assisted with baggage and checked tickets
• Assisted passengers with flight changes and seating arrangements
• Kept the cabin clean, organized and stocked

Education :

Bachelor’s Degree in Airline Management, Arizona State University, Phoenix, AZ – 2004

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Flight Attendant Resume with No Experience

Enthusiastic and customer- oriented Flight Attendant with a passion for the travel and hospitality industry. Seeking an entry level position to gain experience and acquire new skills.

• Exceptional customer service and interpersonal skills
• Organizational abilities
• Attention to detail
• Strong problem solving skills
• Flexible and adaptable
• Ability to stay calm in stressful and emergency situations
• Proficient with computers

Responsibilities

• Greeting and providing directions to passengers
• Guiding passengers through boarding and deplaning
• Ensuring safety and security of the passengers
• Checking passports and boarding passes
• Providing assistance with stowing and retrieving luggage
• Serving beverages and snacks
• Demonstrating emergency procedures and equipment
• Completing paperwork and filing reports
• Assisting with customer complaints and incidents
• Maintaining cleanliness of the cabin
• Promoting products and services to passengers
• Participating in team meetings and training sessions.

Experience 0 Years

Level Junior

Education Bachelor’s

Flight Attendant Resume with 2 Years of Experience

Experienced Flight Attendant with two years of experience in providing superior customer service to passengers in accordance with safety and security requirements. Proven ability to prioritize tasks and remain calm and professional in fast- paced and unpredictable environments. Possesses a positive, friendly attitude and the ability to establish strong working relationships with passengers, pilots and other airline personnel.

• Excellent customer service skills
• Detailed knowledge of safety and security regulations
• Ability to multitask and prioritize tasks
• Excellent interpersonal and communication skills
• Ability to remain calm and professional in unpredictable situations

Responsibilities :

• Greet and welcome passengers upon boarding
• Provide passengers with information about the flight, including route, estimated time of arrival, and safety instructions
• Assist passengers with luggage and other onboard needs
• Ensure passengers’ safety and security needs are met
• Administer first aid during emergencies
• Conduct safety checks to ensure all passengers are properly secured during takeoff and landing
• Answer passengers’ inquiries and address concerns in a courteous and professional manner
• Assist with onboard service, which includes serving meals and drinks, collecting trash, and arranging seating
• Ensure that the cabin is clean and all safety equipment is in good condition
• Monitor passenger behavior and enforce safety regulations
• Assist with the evacuation of passengers in case of an emergency
• Keep records of service and incident reports

Experience 2+ Years

Flight Attendant Resume with 5 Years of Experience

A well- experienced Flight Attendant with five years of industry experience in the air travel sector. A highly service- oriented individual with excellent customer service skills. Possesses the ability to work independently and as a part of a team with a high degree of professionalism. An excellent communicator with the ability to effectively communicate with passengers to provide quality services. Possesses a strong work ethic, organizational, and problem- solving skills.

• Exceptional customer service skills
• Passion for delivering the highest levels of service
• Strong communication skills and ability to work with different cultures
• Ability to work under pressure in a fast- paced environment
• Excellent organizational and problem- solving skills
• Knowledge of safety regulations and procedures
• Proficient in the use of computers
• Greet and welcome passengers onboard
• Provide passengers with information and guidance related to their flight
• Assist passengers with their luggage
• Check tickets and direct passengers to their assigned seats
• Demonstrate safety and emergency procedures
• Serve meals and refreshments to passengers
• Ensure passengers’ comfort and safety during the flight
• Respond to passengers’ inquiries and requests
• Assist passengers with special needs
• Prepare and submit reports of flight activities
• Collect payments and keep records of sales
• Ensure the aircraft is clean and tidy before and after each flight

Experience 5+ Years

Level Senior

Flight Attendant Resume with 7 Years of Experience

Enthusiastic and experienced flight attendant with 7 years of experience in the airline industry. A natural customer service professional, I have a proven track record of delivering excellent services to passengers. I have a passion for safety, customer satisfaction and efficiency. I am able to stay calm and composed under pressure, remain courteous and professional at all times, and take the initiative to assist in any way necessary.

• Airline Operations and Safety
• Excellent Customer Service
• Excellent Communication Skills
• Problem Solving
• Multi- Tasking
• Cultural Understanding
• Foreign Languages
• Greeting and assisting passengers in boarding, deplaning, and in- flight.
• Providing excellent customer service and safety to all passengers while in- flight.
• Assisting passengers with any needs or requests during the flight.
• Monitoring and ensuring safety during the flight.
• Providing passengers with information about the flight, destination, and services.
• Ensuring compliance with federal regulations and company policies.
• Checking and monitoring cabin during the flight.
• Assisting with baggage handling and stowage.
• Conducting pre and post- flight safety checks.
• Collecting and tallying ticket sales.

Experience 7+ Years

Flight Attendant Resume with 10 Years of Experience

Highly experienced Flight Attendant with 10 years of experience in the airline industry. Proven ability to multi- task and remain calm under pressure. Adept at providing superior customer service while ensuring the safety of all passengers. Possesses excellent interpersonal skills, making passengers feel taken care of, comfortable, and safe.

• Superior customer service
• In- depth knowledge of safety protocols
• Excellent communication and interpersonal skills
• Ability to multi- task and remain calm under pressure
• Ability to take swift and logical decisions
• Experience with efficient and organized operations
• Welcomed passengers on board and provided them with safety information.
• Conducted pre- flight briefings and ensured passengers had their seat belts fastened.
• Assisted passengers in stowing away their luggage and other personal items safely.
• Attended to passengers in- flight needs such as serving meals, drinks, and snacks.
• Ensured comfort and safety of passengers during flights.
• Responded to medical emergencies and provided basic first- aid.
• Monitored cabin for suspicious behavior or criminal activity.
• Conducted post- flight duties such as cleaning, restocking, and re- arming.

Experience 10+ Years

Level Senior Manager

Education Master’s

Flight Attendant Resume with 15 Years of Experience

Highly experienced Flight Attendant with a proven track record of delivering outstanding customer service to passengers with a variety of backgrounds, needs, and expectations. Over 15 years of experience of international and domestic flights, with expertise in ensuring passenger safety and comfort, as well as resolving passenger issues. Skilled at maintaining composure during difficult situations and providing excellent customer service with a friendly and considerate manner.

• Excellent interpersonal, communication, and organizational skills
• Strong understanding of relevant safety regulations and procedures
• Ability to remain calm during stressful situations
• Proficiency with customer service and conflict resolution
• Broad experience in various types of flights
• Knowledgeable in aircraft systems and safety regulations
• Able to work in a fast- paced and ever- changing environment
• Assist passengers with boarding and disembarking the aircraft
• Conduct pre- flight safety checks and provide safety briefings
• Assist in the serving of refreshments and meals
• Assist passengers with any queries or requests during the flight
• Inspect the cleanliness of the aircraft and ensure that all safety regulations are enforced
• Respond to emergency situations and provide medical assistance if necessary
• Monitor passenger behavior and ensure that all passengers comply with applicable safety regulations
• Ensure that the cabin and aircraft are clean, tidy, and organized
• Provide assistance to passengers with special needs
• Maintain accurate records of flight manifests, passenger manifests, and other flight data.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Flight Attendant resume?

A Flight Attendant resume should be no more than one page long and should be tailored to address the specific flight attendant job requirements. When writing a Flight Attendant resume, it’s important to include all the necessary information that employers need. A good Flight Attendant resume should include the following:

• Professional Summary: A short summary that highlights relevant experience and qualifications for the job.
• Education: List of educational qualifications and any additional licenses and certifications.
• Experience: Detail any past experience in the flight attendant field, highlighting any special training or experience relevant to the job.
• Skills: Outline any relevant flight attendant related skills including customer service, conflict resolution, and problem solving.
• Additional Skills: List any additional skills such as languages spoken and computer skills.
• References: Include contact information for at least two professional references.

What is a good summary for a Flight Attendant resume?

A Flight Attendant resume should be concise and to the point. It should focus on your relevant experience and skills related to a Flight Attendant position. The summary should be a short paragraph that outlines your qualifications and highlights any special qualities you possess. Your summary should be accompanied by a list of your key accomplishments, such as making sure passengers are comfortable and ensuring their safety. Additionally, it should mention any specialized training or certifications you have received. By including this information, potential employers will be able to quickly determine whether you are the right person for the job.

What is a good objective for a Flight Attendant resume?

A Flight Attendant resume should include an objective that is tailored to the specific job they have applied for. A good objective should be concise and demonstrate the applicant’s knowledge of the industry and their desire to excel in the role.

Here are some examples of good objectives for a Flight Attendant resume:

• To utilize my customer service and flight attendant experience to provide superior service to passengers and ensure their comfort and safety during the flight
• To provide excellent customer service and safety to passengers and crew while working as a Flight Attendant
• To provide exceptional service to passengers while upholding the highest safety standards
• To protect the safety, comfort, and well-being of passengers on each flight with excellent customer service
• To use my strong knowledge and experience as a Flight Attendant to provide exceptional customer service and ensure passengers’ safety
• To demonstrate my excellent customer service and safety skills as a Flight Attendant in order to exceed customer expectations

How do you list Flight Attendant skills on a resume?

Writing a resume for a Flight Attendant position can be challenging. You want to list the skills and experience that will make you stand out from other applicants and demonstrate why you’re the best fit for the role. Here are some tips for listing your Flight Attendant skills on your resume:

• Highlight Your Relevant Experiences: If you have prior experience as a Flight Attendant, be sure to highlight it on your resume. List any duties or responsibilities that demonstrate your abilities in the role.
• Showcase Your Professional Skills: Professional skills are key for a Flight Attendant. List the skills that make you an ideal candidate for the position, such as excellent customer service, problem-solving, first aid and CPR certification, and more.
• Emphasize Your Interpersonal Skills: Flight Attendants must be able to interact professionally and effectively with passengers, staff, and crew. Highlight any relevant interpersonal skills, such as communication, conflict resolution, and friendliness.
• Demonstrate Your Multi-tasking Abilities: Flight Attendants must be able to multitask and handle multiple tasks at once. Showcase any experiences that demonstrate your ability to handle multiple tasks and respond to last-minute changes quickly and efficiently.
• Focus on Your Safety Training: Airlines require Flight Attendants to have safety training. List any safety certifications or trainings you’ve completed that demonstrate your commitment to the safety of passengers and crew.

By highlighting these skills on your resume, you’ll be able to demonstrate why you’re the best candidate for the Flight Attendant position.

What skills should I put on my resume for Flight Attendant?

When writing your resume for Flight Attendant, it’s important to highlight the skills that make you the best applicant for the job. Here’s a list of key skills employers are looking for in a Flight Attendant:

• Customer Service: Flight Attendants need excellent customer service skills in order to provide a positive experience for passengers. This means having a friendly, approachable demeanor and the ability to problem-solve quickly and efficiently.
• Communication: Flight Attendants must be able to communicate effectively with passengers, crew members, and the pilot. This means having strong verbal and written communication skills.
• Safety: Flight Attendants must be knowledgeable about safety regulations and emergency procedures. They must also be able to think and act quickly in emergency situations.
• Multi-tasking: Flight Attendants must be able to handle multiple tasks at once and respond to the needs of passengers simultaneously.
• Adaptability: Flight Attendants must be able to adapt to unpredictable situations in the cabin, such as delays or medical emergencies.
• Organization: Flight Attendants need to be organized and efficient in their duties, from serving meals to making sure the cabin is clean and tidy.

These are the key skills employers are looking for in a Flight Attendant. Include these skills on your resume to show you’re the ideal candidate for the job.

Key takeaways for an Flight Attendant resume

When it comes to writing a Flight Attendant resume, there are some key takeaways that can help make your resume stand out from the competition. These takeaways include emphasizing your customer service experience and highlighting any related training you’ve received in the area. Additionally, be sure to showcase your communication and organizational skills which are key components of this role.

One of the most important aspects of a Flight Attendant resume is emphasizing your customer service experience. This includes highlighting any previous customer service roles you’ve held in the past such as hospitality roles, retail positions, or any other customer-facing job. Additionally, be sure to mention any additional training you’ve received in customer service, such as an airline customer service course. This will demonstrate to employers that you are knowledgeable in the area and have the skills necessary to excel in the role.

• It is also important to showcase your communication and organizational skills on your resume. As a Flight Attendant, you are expected to be able to handle multiple demands at once. This means you must be able to clearly and effectively communicate with passengers, crew members, and other staff. Additionally, you must be able to stay organized and follow instructions. Be sure to include any examples of situations where you have demonstrated these skills.
• Finally, make sure to include any additional certifications and qualifications you may have such as first aid or language qualifications. These can help you stand out from the competition and demonstrate to employers that you have the skills necessary to excel in the role.
• Overall, your Flight Attendant resume should showcase your customer service experience and highlight any additional training you’ve received in the area. Additionally, be sure to emphasize your communication and organizational skills, as well as any additional qualifications you may have. By doing this, you can ensure your resume stands out from the competition and shows employers that you have the skills necessary to excel in the role.

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Flight Attendant Resume: Expert Advice and Examples

As a Flight Attendant, the sky is really the limit in terms of your career, but are your resume writing skills leaving you feeling grounded? Maybe you just need a pre-job safety demonstration to write the ideal resume and land that ideal gig as a host. We can help!

Flight Attendant Resume Example MSWord®

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Being a flight attendant isn’t just an exciting job, it’s a necessary part of the aviation industry.

As a flight attendant, you’re the life of a trip; you act as one of the few bridges between airline and guest , and as a result must be attuned to the needs of both .

Being a cabin crew member is truly unique. It’s a job that allows you to work closely with people of all backgrounds, constantly work to improve guest experiences, and even travel the world.

For these reasons, working for an airline is the dream job of many people from all over the world, and why landing the position is no easy task.

To score a position as one, you’ll need to put in some work. Luckily, by using a free resume builder you can create your killer resume, then your potential to get invited to an interview for a flight attendant job will be sky-high.

In this article, we’ll discuss what cabin crew members do, how to pursue becoming one, and what you need to do to create a resume that stands out from the rest.

With these tips and tools under your belt, you’ll be on your first working flight in no time!

In this article, we’ll discuss:

Flight Attendant Resume Sample

Before we start giving you a lot of information to write your resume for a cabin crew position, let’s have a glimpse of a resume example .

The following example is for a candidate with 5 years of experience, which was written according to all the tips we’ll cover in this article:

[Sam Alford]

[Flight Attendant]

[12 Sunsetview Drive, OH 90017 | 213-555-0198 | [email protected]]

Personable and dedicated flight attendant with 5+ years experience on domestic and international commercial flights. Developed excellent customer service skills and communicated regularly to accommodate guests and assist colleagues. Proficient in Spanish speaking and listening, fully trained in CPR and AED, and skilled at both safety consciousness and emergency preparedness.

Flight Attendant

American Airlines | Fort Worth, TX 2018 – 2021

• Traveled domestically and internationally with an average of 120 flight hours per month
• Led safety briefings for 100 to 400 passengers at a time, and provided flight reports over the PA
• Assisted passengers with stowing luggage up to 50 pounds, served meals, snacks, and beverages, collected trash, and responded to individual passenger requests
• Identified, analyzed, and communicated cabin maintenance concerns with the Pilot-in-Command.
• Maintained guest safety, comfort, and security by utilizing customer service skills.
• Provided on-the-job training to two full-time flight attendants.

Spirit Airlines | Miramar, FL 2016 – 2018

• Conducted pre-flight safety demonstrations and checks of the cabin.
• Assisted during on-flight emergencies by providing CPR and first aid.
• Accommodated guests by communicating needs with other flight staff.
• Cross-sold meals and beverages to 100+ passengers on domestic flights, increasing revenue by 12%
• Restocked cabin supplies and refreshments.
• Interacted with guests to solve problems as they arose and mediate conflicts.

Flight Attendant School and Career Training Program

Inflight Institute | NW Calgary, Alberta (Canada) 2015 – 2016

• Customer service
• Attention to detail
• Flight equipment maintenance
• Problem-solving
• Multitasking
• Physical stamina
• Flight Briefings
• Aircraft Safety
• Active Listening
• CPR/First Aid

Certificates

Multiple Flight Attendants On Board Certification – Inflight Institute

Flight Attendant Job Description

A flight attendant keeps passengers comfortable and safe before, during, and after a flight. You may work for either a commercial or private airline.

To accomplish this goal, a flight attendant is responsible for:

• Providing important emergency information
• Demonstrating how to use safety devices
• Serving refreshments and food

Behind the scenes, these workers might also help inspect and clean the cabin before a flight, assist with stocking, and help out other flight personnel.

To show that you are able to fulfill the duties of a cabin crew member on your resume, you’ll need to fill your education, skills, and experience sections with the correct relevant information.

Flight Attendant Resume Format

First and foremost, by using the correct resume format , you’ll earn a lot of points when a hiring manager is looking over your application.  

The correct resume format not only highlights what makes you a qualified candidate , but should also be tailored to the amount of experience and skills you have. 

You should include the following sections in your resume to effectively stand out from the crowd: 

• A summary or objective
• Job qualifications (education, experience, skills, etc.)
• Contact information
• Personal information (beyond what you share in your summary, if possible)

By using the correct resume format, you’ll be able to accomplish the following :

• Make your resume easy to read
• Highlight your skills and experience
• Hide your shortcomings

Keep in mind that using an 11-12 size font with Times New Roman, Arial or Calibri will make your resume look organized and professional. 

Depending on your prior positions, you may opt to select a reverse chronological format, which highlights your experience .

If you lack experience, a functional resume format will show off your relevant skills .

However, most employers prefer reverse chronological forma t and you should always have a Skills or Core Competencies section listed on top of your resume in any case.

Use a resume template to correctly apply these formats and avoid any mistakes when listing your skills and experience. 

Always double-check your resume for typos, grammatical errors, or other mistakes that might detract from the quality of your application. These sorts of things can come across as careless to a potential employer.

Flight Attendant Resume Objective or Summary

Your objective or summary is the first part of an amazing overall final product, and if written correctly will make your resume take off.

This part of your resume should introduce yourself as a potential cabin crew member, explain your interest in the position you’re applying for, and briefly break down your history (education, employment, etc.).

There is a slight difference between a resume objective and a resume summary. 

The former is often written to explain a job seeker’s desire for a position, and is ideal if you have little to no work experience to share.

Young, passionate professional looking to transfer my people skills into the role of a flight attendant .

While this explains your passion and how you really want the position, you can make an objective that says much more.

College graduate with excellent communication and teamwork skills. Interested in finding a position as a flight attendant to make each passenger’s journey pleasant and safe.

This details what you can bring as a flight attendant and will surely grab a hiring manager’s attention. 

On the flip side, a resume summary uses work history and other details to demonstrate why you’re an ideal candidate for a specific position. 

If you’ve worked as a flight attendant before , you’ll want to opt for a summary, as it’s one of the best ways to put all the important experience you have in one accessible place.

Friendly flight attendant with experience and a dedication to customer safety and comfort .

This tells a hiring manager or applicant tracking system little about your professional flight attendant experience. To impress the ATS or a job recruiter, you’ll need to be more detailed . 

Have a look at the example below.

Friendly, flight attendant with 3+ years experience and a dedication to customer safety and constant personal improvement. Assisted thousands of passengers across the country in nearly 600 flights, both long and short haul.

Regardless of which type of introduction you choose, every word you use should count.

What to Add to the Education Section of Your Flight Attendant Resume

To complete a proper take-off of your resume, it’s essential to add an education section. 

You must have a high school diploma (or equivalent) to work as a flight attendant . An associate’s or bachelor’s degree may be beneficial, but it’s not often required, just preferred. 

It will be necessary to list your high school or college degree in your education section. 

Apart from that, any relevant awards or scholarships will help your education section really stand out. 

If you’ve taken any safety courses, such as a CPR course, it would be a good idea to list them. 

However, it’s also important to remember to ensure all of this information is easy to read . After all, a job recruiter or an ATS system look for keywords and relevant information quickly. 

So you’ll want to catch their attention right away . 

Here’s an example of the wrong way to do that. 

2010-2014 Michigan State University

BA in Tourism Management

• Captain of the MSU Chess Club

While the degree may have to do with being a flight attendant, the GPA is probably too low to mention. Being the captain of the chess club also has nothing to do with the job you are applying for. 

Have a look at a better way of showing off what you accomplished in high school or college.

2015 Michigan State CPR Certification

• Officially trained to perform CPR 

This is much better as you demonstrate that you have the necessary education, your GPA is high enough to mention, and you have a relevant certification . 

Some people find it useful to attend flight attendant school , but this isn’t necessary to get hired, considering that you will be trained by the airline before starting. 

However, previous classes can give you lots of helpful experience , tips, and background information, so don’t completely disregard them.

Emphasize Your Flight Attendant Skills

To be a great flight cabin crew member, you need to have the skills to match! Your skills section may be the most important part of your resume.

This is especially true if you have little to no experience working for an airline in the past. 

Flight attendants must have a variety of skills , but some of the most important ones that airlines look for in prospective cabin crew staff and are important to consider including are:

• Top-notch customer service
• Communication
• Decision-making
• Stamina (cabin crew members are constantly on their feet, assisting customers, moving objects, and doing other physical tasks that can be demanding)
• Patience and temperament for dealing with customers

If you end up working for an airline that does international flights, you may also need to have skills related to speaking other languages under your belt. 

It may also help to understand cultural differences if you will be working with people from all over the world.

With a resume template , you can list both your hard and soft skills in an organized manner , making it easy to follow and ensuring that your abilities are highlighted for a hiring manager to see. 

Soft Skills

• Time management
• Collaboration
• Strong communication
• Language skills
• Flexibility
• Diplomacy and tact
• Adaptability
• Stress tolerance

Hard Skills

• Safety orientation
• Aircraft knowledge
• Point-of-Sale System (POS)
• Intercom Operation
• CPR & First Aid
• Emergency procedures
• Inventory control
• Plane evacuation protocols

Flight Attendant Resume: Experience Section

Relevant experience is often the make or break factor in a resume . Hiring managers love to see that you have used your skills in a prior professional setting. 

Though in some cases, it may not be necessary to have experience as a flight attendant to get a job as one, it certainly helps! 

If you do have a relevant professional history, you’ll find it easier to score higher-paying jobs, international jobs, or positions at larger airlines.

So, how can you take your experience section from economy to first class?

Firstly, you’ll want to avoid adding generic information as well as highlight any relevant experience that you do have. 

For example, a solid experience section doesn’t look like this:

American Airlines | Fort Worth, TX

2018 – 2021

• Friendly with passengers
• Always punctual
• Worked well with other crew members

These things are great, but it’s explained in a really generic way. It also doesn’t say much about your responsibilities and how you carried them out . 

Let’s look at the correct way to list a previous job experience.

• Traveled domestically and internationally with an average of 120 flight hours per month. 
• Led safety briefings for 100 to 400 passengers at a time, and provided flight reports over the PA.
• Explained important safety information to passengers to ensure compliance with federal guidelines during flights.

An experience section like this will jump off the page and get you an interview in no time.

Writing a Flight Attendant Resume with No Experience

No flight attendant work experience ? No problem – or, at least, there doesn’t have to be one! Writing your resume in a way that highlights what you can share can still get you where you need to be.

To gloss over your lack of experience, you might find it best to spend more time talking about your education or even a part-time job.

If you can connect it to what you’re applying for, it’s still useful information to include on your resume.

The time-management skills that come along with running the concession stand at a busy movie theater, for instance, are just as much worth sharing.

The key thing to remember when you don’t have experience is to use what you do have and make it convincing. Odds are that you already have a reason for choosing this job to apply for. 

Optional Flight Attendant Resume Sections

Beyond what you absolutely must include in your resume for it to feel complete and meet employer expectations, there’s a lot you can do to help set yourself apart from the competition.

This may be especially significant for those looking to become flight attendants; these jobs pay well, and allow you to travel the world, so they’re understandably competitive in many cases. 

What you include will depend heavily on the content of the rest of your resume.

Say you’ve never worked as a flight attendant before, but you’re a passionate and involved volunteer for your local hospital. 

Though this volunteer work might not be directly related to being a flight attendant, it might still give you valuable skills and experience that you want an employer to know about. 

So, it might benefit you to include a “volunteer work” section at the bottom of your resume to share these details.

Remember, you can connect just about anything to the job you’re aiming for with a bit of thought and effort, so don’t be afraid to pull from different areas of your life to prove you’re someone worth hiring. 

Let’s take a look at some other optional additions you might make to your resume.

Awards and Certifications

If you’ve won any sort of significant award, adding it to your resume isn’t a bad idea. This is particularly true if you’ve won something for being a flight attendant in the past, or if you have relevant certifications such as first aid.

You’ll want to provide the name of the award or certification in question and, if necessary, a very brief description of what it is and why you acquired it. 

You may also find it useful to put into words why you’re including it on the resume. Be sure that your rationale is relevant to the type of job you’re looking for.

Example: Received customer satisfaction award for stellar customer service skills and dedication to safety.

Incorporating hobbies for cabin crew in a resume can showcase your passion for the profession , as well as your skills that make you an exceptional candidate. 

There are plenty of hobbies for cabin crew members to list that relate to travel, communication and learning , such as:

• Travel vlogging or blogging
• Studying languages
• Volunteering abroad 
• Travel photography

These activities will show that you are not only driven by the paycheck or free travel rewards but also genuinely care about the career itself!

You can also earn bonus points with the hiring manager if you share any typical cabin crew hobbies with them. Most people in the aviation industry love to travel after all. A variety of relevant interests and hobbies for a flight attendant might help you fit into the airline’s culture.

That’s why it’s essential to tailor your hobbies and interests to the job listing , ensuring they are relevant to the position.

• Regularly travel vlog during time off 
• Create documentary albums with photos taken in different countries
• Active follower of global news podcasts

Special Memberships

If you’re a part of any sort of professional group or organization related to your job, it’s worth mentioning on your resume. 

This shows that you’ve already committed yourself to being around others in the field and are willing to invest in your own progress.

Keep things concise and understandable in this section, just as with any other.

Example: General Member, Association of Flight Attendants

Flight Attendant Resume: Frequently Asked Questions

Still want to know more? Below are some of the most frequently asked questions on the web related to writing a flight attendant resume.

How Do I Make a Flight Attendant Resume?

A cabin crew resume can look very different depending on the type of airline job you’re applying for. Someone looking to become a flight attendant will certainly need a different resume than someone trying to fill a corporate position.

Looking at resume examples is a great way to find inspiration when drafting your own resume.

First and foremost, determine which area of an airline you’ll be working in. Decide what skills and experience are most beneficial for this area and decide if it’s a good fit for you.

Your past job experience doesn’t necessarily have to be directly related. For example, any type of customer service experience can help you get a flight attendant or front desk job.

What do airlines look for in a resume?

Prospective flight attendants should include their educational background, job experience, skills, and any other information that an employer might need to know on their resume.

If you have things to share that are related to the position , that’s great! But even if you have no job experience in the area (or any at all), it’s still possible to create a great flight attendant resume.

Hone in on what employers are looking for in the job description and do your best to present yourself as a prime option for those goals.

How Do I Make my Flight Attendant Resume Stand Out?

The best way to make any resume stand out is to go above and beyond the bare minimum.

For example, on a flight attendant resume this often means including optional parts to your resume (like volunteer work, awards, etc.).

You could also use a resume template to help you fit these elements in.

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Flight Attendant Resume Sample

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Work Experience

• Able to proficiently read, translate and speak Japanese and/or Korean; OR proficiently speak Samoan and/or French
• Two years of direct customer experience in the hospitality or airline industry, OR four years of customer contact and customer service issue resolution with the general public in industries such as retail, education, health care, and/or professional services
• Demonstrate strong customer service skills and ability to effectively diffuse and resolve difficult customer situations
• Able to work effectively with other colleagues to deliver a high level of customer service to Hawaiian Airlines' passengers
• Able to secure and unsecure main cabin doors, requires power grasping (counter-balanced doors weigh between 91 and 126 pounds)
• Successfully complete an FAA-approved, unpaid seven week intensive training program provided by Hawaiian Airlines
• Satisfactorily complete annual FAA-approved re-certification provided by Hawaiian Airlines
• Possess the ability to learn and maintain current knowledge and competency of emergency procedures in accordance with Hawaiian and FAA’s Regulations
• Able to relocate within the state of Hawaii or the continental U.S
• Able to be present to work alternative schedules, including evenings, weekends and holidays
• Able to work in climates and locations across the globe and work variable shifts
• Able to fly at high altitudes
• Able to lift and store carry-on baggage and items (weighing between 18-35 pounds) to overhead bins or underneath seats and remove items from overhead bins or underneath seats to passengers
• Vertical Reach of 82”
• Successfully pass tuberculosis (TB) test
• Able to work effectively with other colleagues to deliver a high level of customer service to Hawaiian Airline passengers
• Participates and complies with all DOT, FAA, and Frontier Airlines’ regulations regarding drug and alcohol compliance of safety-sensitive transportation employees
• Able to proficiently read, translate and speak Japanese, Korean, Mandarin, and/or Cantonese
• Maintains thorough knowledge of all emergency procedures and the use of all emergency equipment on board the aircraft; operates all emergency exits and aircraft equipment using all the necessary movements and force up to and including 70 pounds
• Provides food and beverages to passengers, which requires pushing and pulling moveable carts weighing in excess of 250 pounds
• Assists passengers in stowing carry-on baggage weighing up to and including 35 pounds
• Maintains a neat and orderly cabin environment
• Maintains reliable and prompt attendance according to Company policies and procedures
• Presents a professional image, both in conduct and in appearance, including adherence to the Company uniform dress code
• Complies with associate Rules of Conduct as outlined in all applicable manuals

Professional Skills

• Strong culinary skills, keen interest in cuisine and menu planning
• Proven working experience as flight attendant or customer service experience
• Experience identifying, screening, and interviewing candidates and/or equivalent work experience
• Experience in Corporate/Airline in-flight services or related experience
• Possesses interpersonal skills required of a key role in a small team in close quarters, long hours and in remote locations
• Flight Attendant experience with at least one year Corporate flight experience
• Polished interpersonal skills with a positive and customer-orientated attitude

How to write Flight Attendant Resume

Flight Attendant role is responsible for interpersonal, attitude, positive, customer, immigration, training, procurement, recruiting, auditing, security. To write great resume for flight attendant job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Flight Attendant Resume

The section contact information is important in your flight attendant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Flight Attendant Resume

The section work experience is an essential part of your flight attendant resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous flight attendant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular flight attendant position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Flight Attendant resume experience can include:

• Prior qualification in any AFSC at the 5-skill level
• Experience in large corporate aircraft cabin service, catering & food preparation
• Experience in a role ensuring the safety and/or care of others
• Manage catering requirements prior to trips
• Experience in large cabin corporate aircraft cabin service, catering & food preparation
• Commercial Airline and 2+ years of Corporate cabin experience

Education on a Flight Attendant Resume

Make sure to make education a priority on your flight attendant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your flight attendant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Flight Attendant Resume

When listing skills on your flight attendant resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical flight attendant skills:

• Very effective communication and interpersonal skills with a “Team Orientation”
• Able to effectively present information to and respond to questions from management, crew, passengers and the general public
• Prior airline experience is not required
• Effectively present information and respond to passengers’ questions
• Polished interpersonal skills with a positive customer-oriented attitude
• Polished interpersonal skills, with a positive attitude and customer-oriented mindset

List of Typical Experience For a Flight Attendant Resume

Experience for g-v corporate flight attendant resume.

• Being knowledgeable of and staying current with FARs and company policies and procedures
• Working a flexible schedule, including nights and weekends
• Successful completion of FAA-certified 20+ day training program at a company designated location
• Able to push and pull moveable carts weighing in excess of 250 pounds
• Able and willing to work in a culturally diverse atmosphere and professionally interact with passengers and crew under stressful conditions
• Prepare/serve meals and beverages including alcohol
• Actively looking for ways to exceed passengers’ expectations

Experience For Flight Attendant Supervisor Resume

• Proficiency in English and one of the following Asian Languages
• Grade E in 5 HKCEE subjects (including level 2 or above in English language) or equivalent
• Direct preflight planning and coordination as required
• Occasionally lifts carryon items from floor to above shoulder level with assistance to secure cabin for takeoff and landing
• Has the ability to lift cabin equipment weighing up to 50 pounds from floor to shoulder level as required
• Works to maintain and promote the safety culture while employing efficient procedures that support customer service
• Track time saved by executives when using the company aircraft vs. the airlines
• Enter flight logs into scheduling program

Experience For DC Flight Attendant Resume

• Maintains copies of health department inspection reports of all frequented catering providers
• Maintains a clean and neat cabin environment during all phases of flight
• Culinary Arts advance training (such as CIA or equivalent)
• Contemporaneous (within 12 months) Safety Training (MedAire, FACTS, Flight Safety, Open Water Survival)
• Communicate any discrepancies with cabin systems or controls during flight to the PIC
• Perform aircraft interior detailing as needed
• Proficiency and currency in emergency evacuation procedures and medical related training
• Able to work varied schedules, including nights, weekends, and holidays
• Able to attend and successfully complete 5-6 weeks of unpaid training

Experience For Flight Attendant, Aviation Resume

• Current certification in First Aid, CPR, and AED training
• Formal flight attendant training
• Conducts aircraft pre-flight procedures and ensuring that all the safety, galley and cabin equipment is ready for the flight
• Ensures the catering order(s) are complete and the needs of their particular flights are satisfied
• Adheres to chain of command to resolve issues that arise during day-to-day operations
• Assist in baggage handling as required
• Maintains currency of Inflight guides and manuals

Experience For Flight Attendant, Recruiter Resume

• Able to walk and stand for extended periods, sometimes with aircraft turbulence
• Able to see clearly at 20 feet or more with corrective lenses or contacts
• Able to clearly hear verbal communications in person and over airplane communication systems with ambient aircraft and passenger noise
• Able to work extended duty periods on sequential days
• The ability to accommodate customers’ special needs/disabilities
• Ensure safety and comfort of customers onboard the aircraft
• Ensure compliance with safety regulations

Experience For Flight Attendant Training Specialist Resume

• Permanent Hong Kong Resident status
• Bahasa Malaysia Cantonese Hindi
• Mandarin as a third language is preferable
• Anticipate and respond to passengers’ needs promptly and in a professional manner
• Hong Kong permanent resident and passport holder with right of abode in Hong Kong
• Fluency in English and, either Japanese, Korean or Cantonese, is required (Mandarin is advantageous)
• Actively look for ways to exceed passengers’ expectations
• Manage the procurement of aircraft and hangar supplies, aircraft inventory; supporting team members with arrivals and departures, pantry organization, monthly meetings, weekly phone calls, on-going training, conferences and research projects

Experience For Trainee Flight Attendant English & Spanish Bilingual Resume

• Flight experience as Corporate Flight Attendant in a high-end corporate flight operations or 5 years Flight Attendant experience with major airline first class service
• Excellent CRM skills, the ability to work independently, ability to establish priorities and solutions related to passenger service as well as office-in- the-sky capabilities onboard the aircraft
• Excellent customer service skills and the ability to interact comfortably with senior level executives to establish and maintain control of the cabin environment
• Travel on long-duration international flights
• Brief passengers as per FAR 125.327 as requested by the Pilot-In-Command
• Ensure passenger safety and compliance with all applicable Federal Aviation Regulations
• Embrace and actively participate in the Safety Management System

Experience For Trainee Flight Attendant Resume

• Thorough knowledge of the operation of all cabin systems and appliances and ensure their appropriate condition and function for flight
• Provides Customers with safety information to ensure onboard safety compliance with government and Company regulations
• Provides leadership, direction, and assistance during an emergency, including aircraft evacuation, administering first aid to ill or incapacitated Customers, and unusual incidents (bomb threats, hijackings, delayed flights, severe weather conditions, turbulent flights, etc.)
• Assists passengers with carryon items
• Serve beverages, including alcoholic beverages, and snacks to Customers, collecting appropriate payments for alcoholic beverages and accounting for such receipts
• Working environment subject to varying climate conditions, air turbulence, changing locations, variable hours and working conditions, dry air, noise levels from engines and other ground equipment, dim lighting, confined spaces, and continuous and frequent contact with others
• Works under hazardous conditions handling emergencies
• Works in aircraft aisles and galleys, standing, reaching (extending in front of body and above head), walking, kneeling, and stooping for periods of long duration, and sitting for take off and landing
• Work environment involves exposure to peanuts, products packed in facilities that handle peanut products, and animals

Experience For Flight Attendant Resume

• Works independently without constant supervision and observation
• Reads and interprets service and emergency instructions and communicates information to Customers and Crew
• Operates mechanical equipment and safety equipment to include: stairs, oxygen systems, aircraft doors (pushing and pulling), evacuation slides, fire extinguishers, life rafts, galley equipment, communication equipment, and lighting systems
• Actively seek to ensure the safety and comfort of passengers
• Remains proficient on the operation of all safety equipment
• Follows Company policies and procedures and applicable Federal Aviation regulations
• Keep aircraft fully stocked with supplies
• Shop for and purchase aircraft stock (food, medical, and office supplies)
• Check aircraft stock for expiration dates
• Detail aircraft interior on a weekly basis or as needed
• Reconcile fuel invoices into FuelerLinx
• Japanese National or Special Permanent Resident Certificate Holder
• Works within MSG Aviation to maintain a culture of safety with efficient procedures that support customer
• Functions as a crew member in full coordination with the flight deck crew, maintenance and Flight Dispatch
• Thorough knowledge of MSG Aviation’s FOM

List of Typical Skills For a Flight Attendant Resume

Skills for g-v corporate flight attendant resume.

• Inspection of all galley and cabin equipment prior to flight
• Valid US Passport required or Foreign Passport with applicable visas required
• Experience with high tech aircraft cabin systems
• Previous experience as a commercial or corporate Flight Attendant
• Flight experience in high end corporate flight operations servicing business jet cabins of 10 seats or more
• Possess and maintain a valid US passport or foreign passport
• Customer or community service experience
• Professional flight attendant experience within the previous seven years
• Knowledge and ability to perform in-flight emergency procedures and operate aircraft emergency equipment

Skills For Flight Attendant Supervisor Resume

• Corporate/Airline Flight Attendant Experience
• Provide excellent customer service which exceeds passengers’ expectations
• Previous experience in service industry is an added advantage
• Possess a valid U.S. Passport
• Provides a superior customer experience for passengers

Skills For DC Flight Attendant Resume

• Remains aware at all times and handle irregularities in an effective, efficient and professional manner
• Provides superior customer experience for passengers and ensure that their individual needs are satisfied per their profiles, which are periodically updated
• Previous experience in the hospitality industry is preferable
• Three (3) years or more of successful experience as a Flight Attendant with high profile, EHNW travelers
• Excellent “Command Presence” in the cabin with MSG Aviation clients, travelers and and guests
• Valid US Passport with no foreign jurisdiction entry/exit restrictions as well as appropriate visas and foreign work permits
• Previous experience in the service industry is preferable
• Cleaning and readying the aircraft and advising the flight deck crew of any cabin discrepancies

Skills For Flight Attendant, Aviation Resume

• Planning menus and ordering catering
• Ensuring passenger briefing is in compliance with FAA regulations
• Ensuring passenger compliance with all cabin safety requirements during all phases of flight
• Initiating service after aircraft has reached a safe altitude and after verifying weather conditions with the crew
• Willing to work all days of the week, including holidays and weekends to meet specific flight schedules per established work guidelines
• Willing and able to work for extended periods of time as well as a varied schedule, including early mornings, nights, overnights and weekends

Skills For Flight Attendant, Recruiter Resume

• Flying/Ground Duty Allowance and Outport Per Diems
• Lifting up to 60 pounds is required on occasion
• Advising flight deck crew that cabin is secured and ready for departure
• Providing emergency assistance for passengers when necessary
• Willing to work nights, weekends, and holidays
• Familiarity with meal planning, food storage, preparation and safety, ordering catering, and on board meal service
• Responsible for the coordinating of catering on a per trip basis with Lead Cabin Attendant and ensuring accuracy upon receipt

Skills For Flight Attendant Training Specialist Resume

• Able to speak and be understood in English, including shouted verbal commands during emergency situations
• Capable of controlling personal and emotional responses and acting appropriately under high levels of stress
• Competent in handling difficult situations and problem solving
• Able to reach 80 vertical inches while wearing shoes and/or standing on your toes
• Remain with the aircraft during the post-flight period; assist in normal securing of the aircraft
• Write detailed reports pertaining to flight incidents, according to records management protocol

Skills For Trainee Flight Attendant English & Spanish Bilingual Resume

• Adheres to the flight procedures including arriving as needed before each flight to adequately prepare for flight as well as complete flight closure activities
• Source catering and deliver catering if necessary
• Adheres to the flight procedures including arriving one and a half hours before each flight to adequately prepare for flight
• Fluent in speaking and reading English and Japanese. A third language is preferable
• Vets all catering vendors for food and beverage safety, quality and economics before utilizing their services
• A comprehensive background and working knowledge of the Culinary Arts, Food Safety, Beverage Selection/Management, Menu Planning and and Presentation

Skills For Trainee Flight Attendant Resume

• Assist in loading and unloading passengers and their carry-on baggage, and perform other services, as required, to expedite passenger arrivals and departures
• Maintains Flight Attendant qualifications by successfully completing all Company required training
• Capable of lifting objects above shoulders up to and including 35 pounds
• Travel up to 100% of the time, including nights, weekends, holidays and overnight. Willing to relocate based on the Company’s operational needs
• World-class training and structured career path
• A safe and collaborative working environment

Skills For Flight Attendant Resume

• Capable of interpreting a variety of and multiple instructions furnished in written, oral, diagram, or schedule form
• Able to process information quickly and react in a positive manner during unexpected and/or serious situations
• Non-standard work schedule including weekends and holidays
• Assists in managing the list of regular passenger food preferences and allergy restrictions
• FACTS or Flight Safety Training Certification
• Manage finances and accounting
• Cabin crew certification or training
• Available to work varied shifts, including weekends and holidays
• Provide for the care and comfort of passengers traveling on the corporate aircraft
• Works to promote and maintain the ConocoPhillips “zero” incident rate safety culture while employing efficient procedures that support customer service
• Check emergency equipment upon boarding
• Assist passengers to meet and exceed the ConocoPhillips customer service expectations during flight
• Assist passengers and crewmembers during abnormal/emergency situations
• Provide cabin safety support, including emergency aircraft briefings, emergency response, etc
• Proficiency/currency in emergency evacuation procedures and medical-related training
• Certified F/A Training at accredited organization (Medaire, Flight Safety international, FACTS)
• Carries out all responsibilities regarding safety of the aircraft, passengers and crew, in accordance with corporate and industry standards

List of Typical Responsibilities For a Flight Attendant Resume

Responsibilities for g-v corporate flight attendant resume.

• Administrative and communications skills necessary to coordinate with the aircrew and attend to the needs of the passengers
• Maintain a current and valid passport to travel internationally
• Corporate flight attendant experience
• Monthly bonuses for meeting customer satisfaction, arrival and departure targets
• Work rotating shift work, and/or overtime and travel on a constant basis
• Perform pre-boarding security checks of aircraft, passengers and carry-on baggage
• Provide for the safety of passengers and crew and comply with aviation rules and regulations
• Conduct preflight safety checks of applicable aircraft equipment

Responsibilities For Flight Attendant Supervisor Resume

• Greet passengers and provide information, guidance and assistance as required
• Monitor and secure the cabin as appropriate for all phases of flight
• Prepare and serve meals and beverages to passengers and crew
• Provide for the safe evacuation of persons on board in emergency situations
• Provide medical assistance to persons on board as trained, if needed
• The ability to be on-call 24/7
• The ability to work in a physically demanding role which requires frequent standing, walking, bending, stooping, pushing, pulling, reaching and lifting (i.e. lifting and opening emergency aircraft doors)
• Body size cannot exceed specific aircraft dimensions (example: jump seat, harness without modification, cabin aisle and emergency exits)
• Able to relocate to any of our flight attendant bases: Los Angeles, Seattle or Anchorage

Responsibilities For DC Flight Attendant Resume

• Conduct thorough aircraft safety briefings
• Plan and procure creative meals that meet strict dietary needs and ensure that adequate commissary supplies and food are stored before every flight
• Obtain and remain current with a CPR and AED Certification
• No FAA accident/incident history
• Checks and prepares the cabin for flight
• Thorough knowledge of and trouble shooting of all cabin systems (environmental, galley, seating/berthing, lavs), traveler productivity (communications, Wi-Fi) and entertainment systems
• Plans menus, procure supplies and provide first class food and beverage services
• Conducts on-site audits of frequent providers on at least an annual basis
• Makes extraordinary efforts to fulfill passenger requests

Responsibilities For Flight Attendant, Aviation Resume

• Formal Flight Attendant Certification by FACTS or 14 CFR Part 121 Carrier
• Emergency Medical ‘First Responder’ certified and current
• Educated to a GCSE standard or equivalent with a pass (Grade C) in English
• Entitled to live and work in the United Kingdom
• Singapore Citizen or equivalent
• Confirm the identity of passengers and ensure they correspond to the passenger manifest. Resolve any differences by listing the names and affiliations of non-scheduled passengers, getting approval from the lead passenger for their travel, and accounting for no-shows
• Conduct safety briefings, ensuring passengers know where safety and survival equipment is located and how it is used

Responsibilities For Flight Attendant, Recruiter Resume

• Monitor all activities in the aircraft and inform the Captain of any situation or irregularity that could affect safety of flight
• Travel 50% on long-duration international flights
• Ablility to speak clearly and distinctly
• ASVAB score of 28 on Administrative
• Flight Attendant Initial Qualification course completed
• Flexible and adaptable with schedule changes
• Committed to safety and participation of SMS
• Act as positive ambassador for the Company

Responsibilities For Flight Attendant Training Specialist Resume

• Knowledge and training in on board safety procedures and in the use of on board safety equipment to include first aid kits, oxygen equipment, survival equipment, and the use of AED (defibrillator)
• Possess a sense of urgency, and ability to work under pressure
• Read, speak, write and understand the English language
• Explore the world with your friends and family through the employee travel program, offering nearly 5,000 daily flights to over 350 exciting destinations on 6 continents
• Rewards for perfect attendance
• Competitive benefits package which includes medical, dental and vision insurance programs as well as vacation and sick time
• Optional enrollment in our 401(k) program
• Dedication to equality and diversity in the workplace
• Community outreach and volunteer opportunities

Responsibilities For Trainee Flight Attendant English & Spanish Bilingual Resume

• Companywide commitment to the environment through the Eco-Skies program
• Companywide focus on service and technology
• Industry discounts on air travel, car rentals, hotels, cruises, electronics and more
• Explore the world with your friends and family through the employee travel program, offering nearly 5,000 daily flights to over 350 exciting destinations on 5 continents
• Able to pass an FAA required 10 year work history review and pass criminal background and fingerprint checks

Responsibilities For Trainee Flight Attendant Resume

• Authorized by law to work in the United States and able to travel in and out of the United States
• Able to relocate to any of our flight attendant bases
• Possess and/or obtain and maintain a current passport with unlimited access in and out of the U.S
• Basic computer literacy and comfort with technology
• Maintains required qualifications specified in the Liberty Global Flight Operations Manual
• Able to assess and respond to any given medical or emergency situation accurately
• Familiarity with cabin controls and communication

Responsibilities For Flight Attendant Resume

• A hard copy of your updated resume
• All originalschool transcripts and certificates
• Extensive domestic and international travel is required
• The ability to, while facing forward, walk and fit comfortably down the aircraft aisle, fit quickly through the overwing window exit, and to fit into a jumpseat harness without modification, including closure without a seatbelt extension
• Also requires the ability to lift carryon items from floor to above shoulder level with assistance
• Works under tight time constraints to assure service on flights of short duration and quick turnaround of flights and on-time departures
• Acts as a flight attendant on scheduled flights
• Proficiency in all aircraft safety equipment
• Ensures all food safety protocols are observed and strictly followed
• Actively participates in the Safety Management System
• Makes day to day decisions used to support the operation. Decisions often require some thought and are somewhat structured
• 21 days’ annual leave

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