ship chandler business plan pdf

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Ship chandler — all you need to know about it

The organization of sea transportation and logistics is a complex and time-consuming task. For efficient operations, a ship needs to have enough  provisions, spare parts and other supplies in order to make a trip a success. 

The shipchandler or ship supplier is responsible for planning and organizing procurement for the vessel. In this article, we will look at the role of a ship chandler in the shipping business.

Photo by Rikin Katyal on Unsplash

So here are some of our tips in order to successfully accomplish the transit:

Background and history of ship chandlery

The profession of shipchandler goes back to the time when navigation was invented. When the very first ships sailed into the oceans, people realized the need for careful preparation of supplies for their travel. It was then the first experts appeared who could calculate the required number of ropes, canvas and provisions, and organize the purchase for the owner of the ship.

With the development of navigation, the work of ship suppliers became more difficult due to the complexity of the design of ships and an increased number and range of sea routes. The list of goods needed for the ship changed and grew exponentially every century.

For a long time, purchases could not be started before mooring. The crew did not have the technical means to send a purchase request prior the arrival at the port. Preparing the vessel for a new voyage took anywhere from several days to several weeks, or at times months. 

The ship chandler profession has changed a lot since the invention of the internet. Ship suppliers now have the opportunity to order the necessary goods before the ship arrives at the port. This reduces downtime and saves lots of time. These days, the loading of supplies on board begins immediately after mooring, and Internet trading is used to plan purchases.

Responsibilities

The ship chandler or a ship supplier is responsible for supplying the ship with provisions, equipment and other necessary supplies. He knows exactly what are the rules and technicalities for the delivery of goods to the ship in each port. The laws that govern the supply of goods to foreign ships vary considerably from country to country.

The ship chandler’s job requires incredible effort to keep supplies going properly and on time. Ship suppliers serve any ship, from an oil tanker to a cruise ship.

The ship supplier interacts with many parties. In this scheme below, we have shown the interaction between ship chandler and different authorities: from health to customs, and shipping agencies. As well as some examples of documentation that he must coordinate with these authorities. 

The ship chandler acts as an intermediary between the captain of the ship and stores, and warehouses. He assists the captain and owner of the vessel in organizing the voyage. While the ship is in the port, the ship supplier organizes and collects deliveries, prepares the documentation, negotiates with local authorities on behalf of the captain.

The organization of the delivery begins with a request received for a quote from the captain or through the ship owner’s office. Ship chandler prepares the quotation and obtains permission to purchase. Then he places an order on the trading platform, finds suppliers and signs documents. The shipchandler is also responsible for taking delivery and checking the ordered goods

Shipchandler companies

In the twenty-first century, a ship chandler is not only a sole expert who organizes purchases, it’s often a complex and big organization with numerous employees specializing in different areas and often professional tools and transport, as well as warehousing and logistics spaces and entire buildings.  Because of very high complexity and  development of shipping and  supply requirements, it has become impossible to provide the ship with everything necessary by only one man.

The ship chandler company is an indispensable link in the ship management chain. It is impossible to imagine the organization of shipping without the participation of ship chandlers. Every major port has dozens of companies supplying ships. Most companies operate in the largest hubs such as Rotterdam, Singapore, Shanghai, Istanbul, Panama Canal area etc.

Shipchandlers have a specialty. Some companies supply certain categories of products. Other companies supply a wider range of goods and equipment. 

Small companies serve only ships calling at one port. Large international companies are represented in almost all major ports, they own their own logistics and warehouse network. All ship chandlers are united by a common goal – supplying the ship with the necessary goods at the right time and in the right place.

Range of services

Large companies work 24/7. They offer a wide range of products for different areas of the ship. The list of the most popular products for the ship includes provisions, mooring ropes and anchor chains, spare parts, paints and lubricants.

Ship chandlers keep track of the arrival and departure times of ships scheduled for deliveries in order to plan the procurement schedule. Most companies have warehouses to keep stock of popular items. The presence of a warehouse allows you to take orders for urgent deliveries.

In major ports, vessel servicing takes 1-1.5 days. The goal of ports is maximum profit, so all the needs of ships must be met urgently. Thanks to ship chandlers, loading supplies and servicing a ship is done in a matter of hours. Any delay will affect the ship’s schedule and result in a heavy fine.

Some ship chandlers offer ship owners a full service cycle. What is included in the list of available services:

• non-significant repairs of the ships;
• provisions and equipment supply and delivery;
• transit delivery; 
• customs clearance;
• warehouse services;
• logistics services; 
• waste management.

Shipchandlers arrange for supplies to be brought aboard the vessel. Loading of goods is carried out at the pier and at the anchorage. Delivery time is limited by the vessel’s stay in the port. Goods can be brought on board by another ship or even a helicopter. In this case, shipping costs way more. 

Some ship chandlers help to buy not only goods for the ship, but also the ships themselves. They pick up the vessel at the request of the client and evaluate the condition of the ships offered for sale. Shipchandlers help you save time choosing a ship and avoid buying a damaged vessel.

Categories of products

Infrastructure.

Shipchandler warehouses are equipped with forklifts, shelving systems, pallets and custom software. Success in this area requires investment in temperature-controlled warehouses, refrigerated trucks, portable generators, and ongoing staff training.

Shipchandlers can rent cars or minibuses so sailors can visit doctors, buy personal items, and visit local attractions. Together with the rental of transport, you can order the services of a driver and an accompanying guide.

Types of service

Work standards.

Companies must obtain licenses to operate as a shipchandler. In the structure of the company, it is customary to single out departments that perform certain functions: the purchasing department, the sales department, the technical department, the logistics department, etc.

The departments should be staffed by specialists who have a good knowledge of the specifics of the local market and international trade. The company must have partnerships with a large number of suppliers and manufacturers in order to quickly fulfill orders.

To confirm the quality of work, shipchandlers are certified according to the following standards:

• ISO 14001. 
• ISO 22000. 
• OHSAS 18001.

Shipchandlers must be familiar with the following conventions:

• OLAS – International Convention for the Safety of Life at Sea.
• MARPOL 73/78 – International Convention for the Prevention of Pollution from Ships.
• COLREGS – Convention of International Regulations for Preventing Collisions at Sea.
• STCW – International Convention on Standards of Training, Certification and Watchkeeping for Seafarers.
• SOPEP – Shipboard Oil Pollution Emergency Plan.
• IMDG – Code International Maritime Dangerous Goods Code.
• ISM – Code International Safety Management Code.
• ISPS – Code International Ship and Port Facility Security Code.
• MLC – Maritime Labour Convention.

The captain and the owner of the vessel must be sure that the company whose services they are going to request is a reliable and financially stable partner. The confirmation of the status is the entry into the associations IMPA and ISSA. Membership in these associations confirms that the company delivers quality products, ensures the security of supply and cares about the environment.

Shipchandler can provide vessel bunkering services. Bunkering is the filling of fuel and engine oil in containers. Bunkering and supplying ships with goods are different areas of activity. To provide bunkering services, a shipchandler must obtain additional licenses and certificates.

Benefits of working with a shipchandler

Turning to a shipchandler saves the boat owner time and money. Shipchandler negotiates with manufacturers and suppliers, and organizes the delivery. As a result, the ship receives all the necessary goods from one partner. This solution allows you to shorten delivery times and reduce the number of people involved in the process.

Shipchandlers offer good discounts when ordering goods and services. Ordering from them is much more profitable than contacting different suppliers. A consequence of high competition is price averaging. Shipchandlers are aware of the current market rates and do not overcharge for services so as not to lose customers.

Shipchandlers have contacts to supply boat parts and services at competitive prices. Referring to them guarantees that the vessel will work properly on the next voyage.

Photo by Venti Views on Unsplash

Business digitalization

A modern approach to ship supply requires a reliable and efficient IT system. Companies choose technical solutions taking into account the scale of their business, product range, and management structure.

There are many software solutions for selling and buying goods, as well as for inventory control. Large ship chandlers use their own custom-designed software.

Companies that quickly respond to market changes and actively implement IT technologies win in the competition. E-commerce platforms bring together shipowners and suppliers in one place, making the procurement process faster and easier.

Popular services for shipchandlers:

• Maritime Vendors

It is very important for shipchandlers to interact with all parties involved in the ship supply process. New IT technologies make it possible to maintain online communication, reduce operating costs, and optimize supply chains. Digitalization of business creates new opportunities for market participants.

The population of the planet is increasing exponentially. Thanks to rising living standards in many countries, there is an increase in the consumption of goods. International trade is actively developing. All these factors lead to an increase in the volume of maritime transport.

In recent decades, there have been a number of mergers of large companies. Shipchandlers combine financial and production resources, accumulated experience, logistics schemes, and IT processes. The merger of companies allows us to withstand fierce competition in the supply market.

In the near future, supply chain requirements will include more automation and digitalization. The competitiveness of the business will depend on the shiphandler’s ability to quickly respond to customer requirements and integrate its business with the client’s business.

It is obvious that the shipchandling will remain relevant for a long time to come. Sea cargo transportation requires careful completion of the vessel with everything necessary. At the moment, this task can be performed by a person or a group of specialists. Automation allows you to speed up the supply of the ship, but no neural network can yet replace the shipchandler.

Panama Ship Services high-quality services to ship owners, managers, operators, charterers, and traders. It is our objective to leave a lasting impression on each of our clients with our superior ship handling and ship chandlery.

Plaza PanCanal 5 Suite, Albrook, Panama City, Panama

Copyright © 2019 Panama Ship Services. All Rights Reserved

How To Become A Ship Chandler [Step-By-Step Guide]

Are you looking to become a ship chandler?

If you talk to any entrepreneur, getting started is one of the hardest parts of launching your own business.

There are many things to consider, such as:

• Validating your business idea
• Setting up your business structure
• Launch ideas for your business
• Determining your marketing strategy
• And much more!

In this detailed guide, we lay out all the steps to help you get started and run your business successfully.

Become A Ship Chandler ➜ market size $326B starting costs $18.3K see all costs ➜ gross margin 10% time to build 720 days pros & cons 39 Pros & Cons see all ➜

💡 Introduction To Becoming A Ship Chandler

Is becoming a ship chandler right for you.

There are many factors to consider when becoming a ship chandler.

We put together the main pros and cons for you here:

Pros of becoming a ship chandler

• Rewarding work

Starting a ship chandler can be really rewarding work. After all, you are solving an immediate issue for your customer and you're working on something you truly care about.

• High customer retention rates

Once a customer invests in your product, they've invested their time and energy to utilize your product/service which is highly valuable to them. Typically, your product or service becomes indispensable to your customer.

• Gain exposure and experience

This career allows you to gain experience working for multiple different businesses - which will benefit your resume and also keep things interesting for you!

• Daily physical activity

Ship Chandler's typically involve a much greater degree of movement than other lines of work. Most days, you will spend your day walking, running errands for your business, and performing a multitude of tasks. This can have a positive impact on energy levels and your overall health.

• Face to face interaction

If you are the type of individual that thrives on human interaction, then this is the business for you! With a ship chandler, you will be hands-on with customers and or employees every day.

• Strong Demand & Relatively Recession Proof

The demand for ship chandler is increasing year over year and the business is known to be relatively recession proof.

• Make money while you sleep

The advantage of starting a ship chandler is that you have the ability to have passive income and make money while you sleep. This is the dream for many entrepreneurs.

Cons of becoming a ship chandler

• Motivation of employees

If you plan to have a sales/content team on board, finding creative ways to motivate them can be a challenge. It's important that you're able to offer great incentives and a good work environment for your employees.

• Security Issues

With any Saas business, data loss and security issues may arise throughout your process of building your product. It's critical that you understand exactly what you're responsible for and how to avoid potential issues down the road.

• Low margins

The gross margins for your ship chandler are typically around 10%, which can make it more challenging to incur new expenses and maintain profitability.

• High employee turnover

In the ship chandler, employee turnover is often high, which can be quite costly and time consuming for your business. It's important to try and avoid this as much as possible by offering competitive pay, benefits, and a positive work environment.

• Lack of benefits

With a ship chandler, you are typically self-employed and responsible for finding your own insurance, which can be quite costly and time-consuming.

• Isolation

Often times, as a ship chandler, you typically work alone and do not have much face-to-face interaction with other team members.

As a ship chandler, you typically pay self-employment taxes which can be quite high. It's important to understand what you will be paying in taxes each year so you can determine if the work you're taking on is worth it.

• Stressful work

This line of work can be stressful for both you and your clients. This type of transaction is a significant financial decision for your client, so expectations are very high for you. Although this career path can be very rewarding, it also comes with its challenges and stressful moments.

• High overhead expenses

With becoming a ship chandler, there are overhead expenses that come with selling a physical product. You will want to make sure you strategically budget for these overhead costs. We discuss this more in the startup costs section below.

• You may need to charge sales tax

If you are selling your products in various states, you may be required to charge sales tax. Although this may not impact your financials specifically, it can be a headache to create a process and procedure for this. To learn more about sales tax, check out this article

• Difficult to build trust with your customer

With becoming a ship chandler, there can be minimal face-to-face interaction, which means it can be a lot more difficult to establish trust with your customers. You'll need to go the extra mile with your customer to grab their attention and business.

• Strict regulations

With any ship chandler, there are strict rules and regulations as it relates to processing your product. You must follow these regulations specifically, or significant legal issues could occur.

• Complex development process.

The development process for a ship chandler can be quite complex, which may cause delays and challenges when launching and growing your product.

• Complex maintenance

Your ship chandler will require a long-term investment due to the need for updates, bug fixes, and security vulnerabilities. It's important that you (or someone on your team) stays on top of this at all times.

• Impatient customers

You may offer an engaging user experience for your customer, but customers expect a lot and may be impatient if they aren't pleased with your product or service.

• Be prepared to get out of your comfort zone!

Although this is exciting for some entrepreneurs, it can be a big challenge for others! You may find yourself in uncomfortable social and business situations, jumping into tasks and responsibilities you aren't familiar with, and pushing yourself as far as you can go!

• You might struggle financially (at first)!

If you bootstrap your business or choose not to pay yourself (or pay yourself less than you were making at your corporate job), this can be financially taxing. It's important to adjust your lifestyle and set a plan for yourself so you don't find yourself in a stressful situation.

• More of a challenge to run your business from home!

Running your business from the comfort of your own home is a big appeal for many entrepreneurs. With a ship chandler, you are more likely to run your business out of your office or storefront space.

• Minimal physical activity

A big part of starting a ship chandler is sitting at a desk for the majority of the day starting at your computer. Some may enjoy this, but others may struggle with sitting for the majority of your day without much physical activity.

• Difficult to scale

With a ship chandler, it can be challenging to find ways to scale. Check out this article that discusses scaling your business and the challenges that come with it.

• Work is not always glamorous

With starting a ship chandler, you may need to get your hands a little dirty. Although it may seem glamorous from the outside to start this business, the work can require a lot of physical activity and repetition.

• Learning Curve

When you start your own business, you no longer have upper management to provide you with a playbook for your roles and responsibilities. You should know the ins and outs of every aspect of your business, as every decision will come down to you.

• Easy target for criticism

Since your ship chandler has the ability to reach a large audience, you'll need to be able to handle criticism. The internet can be a cruel place, and regardless of your intentions, many people will disagree with you and even take their criticism too far. To survive in this industry, you'll need to have tough skin (or at least learn this along the way).

• The job can be demanding

This is one of the major disadvantages starting a ship chandler. It's important to understand that you may need to make yourself available on a 24/7 basis.

• You may need to relocate

There can be a lot of opportunities that come your way when starting a ship chandler. Although moving around can be fun and exciting, it can also be physically and emotionally taxing for you and loved ones.

• High liability

Running a ship chandler involves a lot of liability, which means the cost for insurance premiums may also be high.

• Equipment Breakdowns

Over the years, your equipment can get damaged, break down, and may need repairs which can be expensive. It's important you prepare for these expenses and try to avoid damages/wear & tear as much as possible.

• Answering Phones

The ship chandler is still considered a traditional business, which means answering phones is a big part of the job. If you or your team miss phone calls, you could be missing out on potential revenue opportunities. If you are unable to attend to your phone throughout the day, it would be in your best interest to hire a call center or an employee dedicated to this.

• The job can be dangerous

Your ship chandler can have its dangerous moments, which puts you and your employees at risk. It's important to consider all liability and put processes and procedures in place that will prepare you and your team.

• Takes time to see results & make money

Results and revenue do not come overnight with a ship chandler. Often times, it takes weeks, months or even years for your work to monetize.

• Technical issues can be frustrating

Technical issues are common in this business. If you struggle with the technical side of things, you may want to consider outsourcing this responsibility to save yourself the time and frustration.

• More challenging to earn passive income

It can be more of a challenge to make passive income in this business. Often times, the amount of revenue you bring in is limited by the amount of time you have in the day.

Big Players

• Wilhelmsen (157K Alexa Ranking)
• Synergy Marine Group (208K Alexa Ranking)
• Wrist Ship Supply (330K Alexa Ranking)
• SHM Group (879K Alexa Ranking)
• Marine Chandlery (1.17M Alexa Ranking)

Small Players

• MarineStore (9.03M Alexa Ranking)
• Ship Chandler Indonesia, shipserv, Ship Chandler Jakarta (8.46M Alexa Ranking)
• Central Ships (7.91M Alexa Ranking)
• MH Khoory Trading & Ship Chandlers LLC (7.78M Alexa Ranking)
• Market Day Local (7.31M Alexa Ranking)

Search Interest

Let's take a look at the search trends for ship chandler over the last year:

How To Name Your Ship Chandler

It's important to find a catchy name for your ship chandler so that you can stand out in your space.

Here are some general tips to consider when naming your ship chandler

• Avoid hard to spell names: you want something easy to remember and easy to spell for your customers
• Conduct a search to see if others in the space have the same name
• Try not to pick a name that limits growth opportunities for your business (ie. if you decide to expand into other product lines)
• As soon as you have an idea (or ideas) of a few names that you love, register the domain name(s) as soon as possible!

Why is naming your ship chandler so important?

The name of your business will forever play a role in:

• Your customers first impression
• Your businesses identity
• The power behind the type of customer your brand attracts
• If you're memorable or not

It's important to verify that the domain name is available for your ship chandler.

You can search domain availability here:

Find a domain starting at $0.88

powered by Namecheap

Although .com names are the most common and easiest to remember, there are other options if your .com domain name is not available. Depending on your audience, it may not matter as much as you think.

It's also important to thoroughly check if social media handles are available.

As soon as you resonate with a name (or names), secure the domain and SM handles as soon as possible to ensure they don't get taken.

Here's some inspiration for naming your ship chandler:

• The Four check availability
• Built Battleship check availability
• Single Shipment check availability
• Swift Sailing check availability
• The Russian Freighter check availability
• The Largest check availability
• Laden check availability
• Ton Trawler Spot check availability
• Strange Spaceship check availability
• Battleship Pro check availability
• Swift Boat Group check availability
• Alien Yacht check availability
• Armed Battleship check availability
• Bib Ship check availability
• Frigate Co check availability
• Doomed check availability
• Ad lib Ship check availability
• Smaller Battleship Collective check availability
• Larger Boat Trading Co check availability
• Strange Steamer check availability
• Famous Freighter check availability
• French check availability
• Rigged check availability
• Strange Vessels check availability
• Entire Vessel Place check availability
• Sunken Submarine check availability
• Vessels Spot check availability
• The Naval check availability
• The Ton Vessel check availability
• The Swedish check availability
• The Beautiful Battleship check availability
• GreekShip check availability
• The Little Trawler check availability
• BritishShip check availability
• Entire Send Place check availability
• The Whale Yacht check availability
• Biggest Trawler check availability
• Fastest Transport Place check availability
• The Doomed Battleship check availability
• The Danish Trawler check availability
• True rib Ship check availability
• Bound Boat Pro check availability
• Stricken Speedboat check availability
• Gallant check availability
• Big Vessels Spot check availability
• Greek Battleship check availability
• The Happy check availability
• Fine Vessels Spot check availability
• Russian Trawler Collective check availability
• Gib Ship check availability
• Smaller Sea check availability
• FamousShip check availability
• Ton check availability
• Stranded Shipment check availability
• Swift Steamer check availability
• Single Send Place check availability
• Italian check availability
• Spanish Sea check availability
• Bound Transport check availability
• Whole check availability
• TinyShip check availability
• The Ton check availability
• Yacht Place check availability
• LittleShip check availability
• Danish Freighter Place check availability
• British Vessel check availability
• The Fast Send check availability
• Small Freighter Group check availability
• Battle check availability
• The Smaller Yacht check availability
• Swift Skiff check availability
• Small check availability
• Frigate Group check availability
• LargestShip check availability
• Send Pro check availability

How To Create A Slogan For Your Ship Chandler:

Slogans are a critical piece of your marketing and advertising strategy.

The role of your slogan is to help your customer understand the benefits of your product/service - so it's important to find a catchy and effective slogan name.

Often times, your slogan can even be more important than the name of your brand.

Here are 6 tips for creating a catchy slogan for your ship chandler:

1. Keep it short, simple and avoid difficult words

A great rule of thumb is that your slogan should be under 10 words. This will make it easy for your customer to understand and remember.

2. Tell what you do and focus on what makes you different

There are a few different ways you can incorporate what makes your business special in your slogan:

• Explain the target customer you are catering your services towards
• What problem do you solve?
• How do you make other people, clients, or your employer look good?
• Do you make people more successful? How?

3. Be consistent

Chances are, if you're coming up with a slogan, you may already have your business name, logo, mission, branding etc.

It's important to create a slogan that is consistent with all of the above.

4. Ensure the longevity of your slogan

Times are changing quickly, and so are businesses.

When coming up with your slogan, you may want to consider creating something that is timeless and won't just fade with new trends.

5. Consider your audience

When finding a catchy slogan name, you'll want to make sure that this resonates across your entire audience.

It's possible that your slogan could make complete sense to your audience in Europe, but may not resonate with your US audience.

6. Get feedback!

This is one of the easiest ways to know if your slogan will be perceived well, and a step that a lot of brands drop the ball on.

Ask friends, family, strangers, and most importantly, those that are considered to be in your target market.

Here's some inspiration for coming up with a slogan for your ship chandler:

• First Transport, Old Send
• There's Lots Of Fun In Ship.
• Ship, Since 1845.
• Work Hard, Board Harder
• Little Ship, Better Results
• Ship. The Power On Your Side.
• Ship - Australian For Beer.
• That's Handy, Harry! Stick It In The Ship.
• From Microscopic To Big
• Site Of The Frigate
• Ding-Dong! Ship Calling!
• Base Of The Freighter
• Base Of The Send
• Big Frigate, English Boat
• English And Finnish
• Go Farther With Ship.
• It's A New Ship Every Day.
• Exceedingly Good Ship.
• Ship Is Crazy Good.
• British And Written
• Small Ship, Let's Start Today!
• Zinc Is What We Do
• First Rafts Are What We Do
• Good Honest Ship Since 1896.
• British Transmittals Are What We Do
• Ship Inside You.
• Play Ship, Start Living.
• The Original Ship.
• Commit Of The Freighter
• Old Ship, Satisfaction Guaranteed
• See The USA In Your Ship.
• Small Ship, We Take Care Of You!
• Apparatu Is What We Do
• From Microscopical To Significant
• Ship, Your Family Will Love You.
• Ship, You Know You Want It.
• Absolut Ship.
• Board Is What We Do
• British Choppers Are What We Do
• Beware Of Expensive Ship.
• Old Airships Are What We Do
• Large Ship, Take A Seat
• The Ultimate Ship Machine.
• Ship Brings Out The Best.
• Central Heating For Ship.
• English Ship, Let's Start Today!
• Everyone Wants A Ship.
• Commit Of The Transport
• I Like The Ship In You.
• Come Fly The Friendly Ship.

Learn more about starting a ship chandler :

Where to start?

-> How much does it cost to start a ship chandler? -> Pros and cons of a ship chandler

Need inspiration?

-> Other ship chandler success stories -> Examples of established ship chandler -> Marketing ideas for a ship chandler

Other resources

🎬 How To Become A Ship Chandler

How Much Does It Cost To Become A Ship Chandler

If you are planning to become a ship chandler, the costs are relatively low. This, of course, depends on if you decide to start the business with lean expenses or bringing in a large team and spending more money.

We’ve outlined two common scenarios for “pre-opening” costs of becoming a ship chandler and outline the costs you should expect for each:

• The estimated minimum starting cost = $62
• The estimated maximum starting cost = $36,432

Raising Money For Your Ship Chandler

Here are the most common ways to raise money for your ship chandler:

Bootstrapping

You may not need funding for your ship chandler.

In fact, many entrepreneurs take this approach when starting their own business, whether they have a little amount of cash or a substantial amount to get started.

So what exactly does the term "bootstrapping" mean?

This method essentially refers to self-funding your business without external help or capital and reinvesting your earnings back into the business**

Bootstrapping means building your company from the ground up with your own, or your loved ones, personal savings and reinvesting all earnings back into the business

Here are some tips to consider when bootstrapping your business :

• Use your savings as your capital - one of the best ways to bootstrap your business is to collect your savings and use them as startup capital. This will also help you avoid using your personal or business credit cards when getting started.
• Determine exactly how much capital you need and how much capital you have to get your business off the ground. Generally, when bootstrapping your business, you may want to consider starting a business that involves less startup capital.
• Consider starting a business that will generate immediate returns so you can put money back into the business
• Be as lean as possible - this refers to cutting down expenses as much as possible, such as payroll, fancy software tools, unnecessary travel, renting an office, etc
• Consider outsourcing instead of hiring - in the beginning, you may not need to hire someone permanently to help run your business. It tends to be much less expensive to outsource work to a freelancer and hire someone permanently down the road!

Want to learn more about bootstrapping your business? Check out this article

Business Accelerator

Accelerators are organizations that offer a range of support and funding opportunities for startups.

Typically, this means they help enroll startups in programs that offer mentorship, office space, and resources to grow the business.

These programs are typically 3-4 months and involve intense education and mentorship - most importantly, the startups also offered capital and investment in return for equity.

Here are some of the most popular and well-known startup accelerators in the U.S:

• YCombinator
• 500 Startups

Here are some tips on how to get into an accelerator program:

• Have an MVP (Minimal Viable Product) in place
• Make sure you have actual customers and an overview of how your business is doing (revenue, site traffic, growth metrics)
• Build a team
• Crush your interview - this is a critical piece in the process. Know your business and metrics inside out and most importantly, be able to portray what makes it so unique.

VC funding is a traditional and long process, but an effective way to raise money for your business.

The term "VC funding" refers to venture capital firms investing in businesses in exchange for equity.

The VC's (venture capitalists) are an individual or small group investing in your business and typically require substantial ownership of the business, with the hope of seeing a return on their investment.

VC's are typically the best approach for businesses with high startup costs - where it would be very difficult to raise the money on your own or through a loan.

When deciding whether to take this approach, it's important that you have a few things in place first, and know what you're getting yourself into:

Determine if your business is ready

Having an idea is not enough to get VC funding.

Typically, VC's will check to make sure you have these things in place prior to closing any deal:

• An MVP (Minimal Viable Product)
• A founding team with all proper documents in place (articles of organization, business formation)
• A validated idea with actual customers buying your product/service

Get everything in place and build a pitch deck

A VC individual or firm will be expecting a fine-tuned presentation that gives an overview of your business.

Here's what you should consider including in your pitch deck:

• Management team, their previous experience + current roles in the business
• Market challenge and solution
• Company financials - including a P&L statement, cash flow statement, and projections
• Company progress
• Investment amount - how much do you need and why?

Research the right VC to fund your business

Research the types of VC investors out there and what niche they focus on.

Then, put together a list of target VC's you want to approach and your strategy around setting up meetings.

Be sure you have everything in place (as discussed above) before setting up any meeting!

Make sure the terms and expectations are right for your business

Committing to VC funding is a big deal and a decision that should not be made lightly.

Although the money and experience from VC's can help your business quickly grow, you are also giving away a stake in the company, and the money comes with strings attached.

Be sure you do your due diligence in finding the right investor - one that truly believes in the growth and success of your business.

What Skills Do I Need To Succeed In Becoming A Ship Chandler?

As a ship chandler, there are several essential skills and characteristics that are important to identify prior to starting your business.

Let’s look at these skills in more detail so you can identify what you need to succeed in your day-to-day business operations:

Design Skills

Whether you are the one designing the product or the decision-maker for the product, an eye for design is critical when becoming a ship chandler. Here's what this looks like:

• Creative Thinking - the ability to develop or design different products or ideas
• Visualization - being able to imagine or visualize how the product will look
• Articulation - the ability to communicate what the design will look like and how it will be executed
• Detail-oriented - paying close attention to all of the small pieces when designing or working on a project
• Some technical skills - knowledge of the design software you are using to create the product or build prototypes.

Other skills that may be valuable to have when becoming a ship chandler include digital marketing skills, branding experience, and basic business knowledge.

Business Savvy Skills

When becoming a ship chandler, there are a few fundamental business skills you will want to learn in order to be successful:

• Leadership and training skills: A great team starts with YOU. Make sure you have all company policies and training procedures in place prior to hiring your team
• Decisive and self-confident: Over the course of your career, you will need decisions that could impact your business significantly. It's important you are able to think clearly and rationally about these decisions.
• Ability to understand the financials : You don't need to be an accountant, but it is important that you are able to clearly understand and define metrics such as expenses, revenue, profit, margins, COGS, etc.
• Strategic Thinking : Setting clear goals and benchmarks, identifying opportunities, risks. Ability to effectively communicate these insights to your team.

These are a few of many business savvy skills you should have (or work on) when becoming a ship chandler.

For a full list, check out this article here .

Self Motivation Skills

Self motivation and discipline skills are critical in order to become successful in this field.

It's likely that you will find yourself starting and running your ship chandler from home, which could mean there are more distractions for you.

Here are the basic skills needed for self motivation & discipline:

• Becoming a self starter: It's important that you are capable of independently completing a task without the help or direction of anyone else
• Listening and following directions : When you are given direction by others, it's critical that you are able to follow directions and ask the right questions in order to get your job done
• Taking the initiative in problem solving: Instead of taking the easy route, you'll need to learn to troubleshoot issues on your own as much as possible.

* Negotiation Skills

The ability to negotiate on behalf of your client will be an essential part of your every day job.

This is one of the most important qualities you can have when starting a ship chandler, so it's important you practice and perfect these skills.

Here's what this looks like:

• Ability to analyze all parts of the deal: your biggest power is to understand and analyze all parts of the deal for your client, choose when to walk away, and know to what lengths you can negotiate a deal.
• Building rapport : This is key in the ship chandler. You are much likely to reach an agreement and favorable terms if you spend just a few moments getting to know each other before talking about the deal at stake.
• Be diplomatic : Being in control of any situation presented and showing intention with your words are key qualities for someone in this line of work. This includes asking good questions and listening actively.

Becoming a good negotiator does not happen overnight, but as long as you are persistent with practicing these skills and putting them into action, you will see growth day by day!

Advice For Becoming A Ship Chandler

We've interviewed thousands of successful founders at Starter Story and asked what advice they would give to entrepreneurs who are just getting started.

Here's the best advice we discovered for becoming a ship chandler:

Write a Business Plan

Writing a business plan from the start is critical for the success of your ship chandler.

Because this allows you to roadmap exactly what you do, what your overall structure will look like, and where you want to be in the future.

For many entrepreneurs, writing out the business plan helps validate their idea and decide whether or not they should move forward with starting the business.

You may want to consider expanding upon these sections in your business plan:

• Executive Summary : Brief outline of your product, the market, and growth opportunities
• Overviews and Objectives : Overview of your business, target customers, and what you need to run your business
• Products and Services : Specifics on the products and services your business will provide
• Market Opportunities : Analysis of customer demographics, buyer habits and if your product is in demand
• Marketing : Outline of your marketing plan and how you plan to differentiate yourself from other customers
• Competitive analysis : Analysis of your competition and the strengths and weaknesses therein
• Operations : Hierarchal structure of the company and what it will take to run the business on the day-to-day
• Leadership Team : Detailing roles and responsibilities of each manager based on their specific skill-set
• Financial Analysis Understanding of all expenses, operating budgets, and projections for the future.

Learn more about how to write a business plan here

Determine Which Business Bank Account You Need

There are hundreds of banks out there, and it can be overwhelming to find one that's right for your business.

Here are some factors you may want to consider:

• Location - Is your bank close enough that you can easily make deposits or get cash?
• Low Fees - Make sure to understand any and all fees associated with setting up and maintaining your bank account. Ask for a list - banks usually try to keep this hidden and in the fine print.
• Online Banking Services - Make sure you can easily navigate through your online portal and you have easy access to everything you need.
• Line of Credit - What do your options look like (even if you don't need this now, you may need this down the road).
• Every bank has something that differentiates them from the rest, so make sure whatever that is applied to your needs and values.

Check out this list of the 13 Best Banks for Small Business in 2020 and what makes them so unique.

Setting Up Your Ship Chandler (Formation and Legal)

When it comes to setting up your business, you may find yourself in a place where you have to make some financial and legal decisions.

The first thing you'll want to decide on is whether you want to be an LLC, S-Corp, or C-Corp.

These three options are found to be the most common when starting a small business, and all serve to protect your personal assets and also provide you with certain tax benefits.

• LLC : All income and expenses from the business are reported on the LLC personal income tax return.
• S corp : Owners pay themselves salaries + receive dividends from profits.
• C Corp : C Corps are separately taxable entities that file a corporate tax return (Form 1120). No income tax is paid at the corporate level and any tax due is paid at the owners individual expense.

Depending on where you're conducting business, you'll also want to consider securing the proper permits, licenses and liability insurance.

Learn more about securing the right permits and licenses ➜

Need to start an LLC? Create an LLC in minutes with ZenBusiness .

How Do I Pay Myself As A Small Business Owner?

Most entrepreneurs start a business to do something they love- but at the end of the day, you still have bills to pay (maybe now more than ever).

But it's important to strike the right balance - if you pay yourself too much, you could be putting your business at risk.

There are two common ways to pay yourself as a business owner:

1. Owner's Draw

Many entrepreneurs pay themselves through an owner's draw. This means that you are technically sean as "self-employed" through the eyes of the IRS and are not paid through regular wages.

At the point that you collect money from the draw, taxes typically are not taken out - so make sure you are prepared to pay these taxes once you file your individual return.

As an owner who takes a draw, you can legally take out as much as you want from your equity.

This type of compensation is suited for Sole props, LLCs, and partnerships. If you’re an S corp, you can pay yourself through both a salary and draw if you choose.

If you decide to pay yourself a salary, you will receive a set and recurring amount. This will be taxed by the federal government and the state you reside in.

The reality is that it can be really complicated to set your own salary, so we have some tips for you to consider:

• Take out a reasonable amount that allows you to live comfortably but also sets your business up for success
• Consider the number of hours you are working weekly + the type of duties you are performing.
• Set your salary based on your industry-standard, location, and profits (or projected profits)
• Look at your P&L statement : Deduct your own pay from that amount. This is important so you can first tackle important business expenses, and then pay yourself from the amount leftover.
• Pick a payroll schedule (and stick to it)! In the US, it's most common to pay yourself and employees twice a month.

To learn more about how to pay yourself and what is a reasonable amount, check out this article .

How To Price Your Ship Chandler

One of the most challenging aspects to becoming a ship chandler is determining how much to charge for your ship chandler.

When businesses under-price their product, this can be extremely detrimental to their bottom line and reputation.

Often times, businesses under-price their products to drive demand and volume, but that last thing you want is for customers to view your product/service as "cheap." Additionally, this can have a big impact on the type of customer you attract, which can be difficult to recover from.

On the other hand, when businesses over-price , this tends to be just as damaging to the business.

When customers buy, it's likely that they will explore the internet and look at other competitors to ensure they're getting the best value + deal. This is why it's so important that you research your competition and understand where you land in the marketplace.

Here are some factors to consider when pricing your product:

Understand your customer

It's important that out of the gates, you identify the type of customer you want to attract and how much they're willing to pay for your service. One great way to do this is by surveying your customers. Here are some important items you'll want to takeaway:

• Customer demographic: Age, gender, location, etc.
• Buying habits of your customer: What they buy + when they buy
• Level of price sensitivity with your customer

All of these segments will help you identify the type of customer you're attracting and how to price your product accordingly.

Understand your costs

When pricing your ship chandler, it's critical that you first identify all of your costs and consequently mark up your ship chandler so you can factor in a profit.

The actual cost of your ship chandler may include things like:

• The actual cost to make the product (ie. raw materials, supplies, manufacturer).
• Shipping + overhead fees
• Operating costs to run your business

You may want to consider creating a spreadsheet with every single expense involved in operating/owning your business. This will give you an idea as to what you need to generate in order to at the very least, break-even and will help you price your products to factor in a profit.

Create revenue goals

When determining the price of your ship chandler, you'll want to create goals for revenue + how much profit you want your ship chandler to make.

This process is simpler than you may think:

• Think about your breakeven cost (by completing the above step).
• Create a revenue goal based on your break-even cost
• Evaluate the # of items you plan to sell in a given period (make sure this is a realistic number)
• Divide your revenue goal by the number of items you plan to sell

This figure will help determine your estimated price per product in order to meet your revenue goals.

Evaluate your competition

The last piece in determining how to price your ship chandler is by simply looking at your competition.

The best way to do this is by finding like-minded businesses that offer product(s) with similar perceived value. Then, you can compare prices of the different businesses and determine where your ship chandler fits best in the marketplace.

All of these factors play an equal part in pricing your ship chandler, so it's important you evaluate each one individually to come up with an accurate price that will help optimize your business from the start.

Gross Margin Calculator: How to Calculate The Gross Margin For Your Ship Chandler

Our calculator is designed to be simple and easy to use.

The goal is to help you set realistic expectations and understand what is considered a healthy gross margin for your ship chandler.

Calculate your gross margin and profit margin here .

Design A Prototype

Turning your idea into a reality can feel like a daunting task - but it's critical that you have an idea of what your product will look like (even if it's just a sketch) prior to finding a manufacturer.

Here are some common ways you can design your prototype:

• Draw Your Initial Design on Paper
• Form pieces of fabric together
• Consider Taking A Generic Product And Putting Your Own Brand On It
• Try Making the Product Yourself
• Consider Building A Prototype With A 3D Printer

To learn more about how to design and prototype a product, check out our latest guide here .

Donation Based Funding

You may want to consider raising money through donations for your ship chandler.

This type of funding is common for disaster relief, charities, non-profits, and medical bills.

Donation-based funding is a way to raise money by asking a large group of people to donate, with no financial return to investors or contributors.

Often times, backers donate money in exchange for perks or rewards.

🚀 How To Launch Your Ship Chandler

Build A Website

Building a website is imperative when launching your business, and with the right tools in place, this can be a simple task to check off the list (without having to hire someone).

• Pick a domain name that's easy to remember and easy to type
• Choose a Web Hosting Plan (ie. Shopify, Squarespace)
• Make sure you choose the right theme and design
• Implement the proper page structure (ie. about page, contact page, pricing etc)

To learn more about how to build a stellar website with little stress, we give you all the details on this step-by-step guide .

Once you have chosen the domain, web hosting, and platform, it's time to get started with the design phase.

Themes are a great way to produce the fundamental style and identity of your website - this includes everything from your font design to your blog post styles.

One of the best ways to get started is to simply explore the various themes (free or paid depending on what you're looking for) and test them on your site.

If web-design really isn't in the cards for you, you may want to consider outsourcing a web designer to help bring your vision and brand to life.

Traditional Launch Strategies For Your Ship Chandler:

There are various different ways you can launch your ship chandler successfully.

Here are a few different strategies to get customers excited about your ship chandler:

• Set up a Facebook page for your business. This is a great way to establish an online presence
• Host an event in a fun location with drinks & food. This is a great way to get exposure in the local community.
• Get Press! Pitch your story to the media and you may just land in an amazing publication
• Live sales to get customers excited
• Send a hand-written letter in the mail with a discount on your services to the local community/neighborhoods.

🌱 How To Grow Your Ship Chandler

Social Media Advertising

Social Media Advertising is one of the leading ways to get the word out when it comes to ship chandler.

There are various different Social Media platforms available to you. Some may be more critical for your marketing efforts than others, however, it's important to have an understanding of what's out there and available to you.

Let's talk about a few of the main platforms and what makes them unique:

• Facebook Advertising - more than 2 billion monthly users. Facebook is the best for lead generation + capturing email addresses for e-commerce businesses.
• Instagram Advertising - approximately 500 million monthly users and has a higher audience engagement rate than any other platform. Instagram ads are best for linking to a product page or landing page and reaches the 18-29 age group most effectively.
• Twitter Advertising - Small businesses typically use twitter ads to drive brand awareness, but the platform is meant more for organic engagement (and is not as heavily used for paid advertising)
• Pinterest Advertising - 175 million monthly users and most effectively reaches the female audience. Pinterest is great for promoting products without "promoted". The promoted pins have a way of blending right in.
• LinkedIn Advertising - 227 million monthly users and is geared towards the B2B market and generates the highest quality leads. Great platform for recruiters, high-end products and services that will help businesses

It's important to first define your goal/objective so that you don't waste time and money into the wrong platform:

Here are some different questions to ask yourself as it relates to your goals:

• Do I want to simply drive brand awareness?
• Do I want to drive users to my website to gather information?
• Do I want to increase sales and get my customer to take action?

From there, choose the platform that targets your audience best and start experimenting!

Learn more about social media advertising ➜ here .

Founder Andy Hayes talks about mastering FB ads and the pixel:

The biggest bang for your buck will likely be mastering Facebook and it’s platform - which we all know is pay for play, so you’ll have to come up with a small amount of budget to start for marketing.

We’ve spent countless hours (and paid numerous coaches) before we cracked the code that works for us on Facebook, but it is working really well for us now.

Some of the most important things to know when it comes to FB Ads:

• Start with retargeting (that’s showing ads to people who already know you but did not purchase). Master this - and start building information on your Facebook Pixel - before you do anything else
• Once you have that down, try working with the 1% “Lookalike” audience to prospect for new customers. This may take awhile because your pixel audience is small, so try layering on interests - 1% Lookalike and your largest competitor, for example. Don’t use interest-only targeting until you master this.
• Great photography and videography is key, as is smart copy. Research what’s out there in your industry and constantly test - what works for one company may not work for other people.
• Make sure you have good offers. For example, we have a $5 trial for our subscription, which converts affordably - if we promoted our subscription with the standard $30 front charge, it wouldn’t be as cost-effective.

Form partnerships for your ship chandler

Starting a ship chandler is all about building relationships and becoming an integral part of your community.

Many entrepreneurs make the mistake of thinking they can do everything on their own. In reality, other businesses (even your competition) and members of your community can be a huge piece of your growth strategy.

When forming any type of partnership, a lot of energy and time can go into this. To ensure it's worth your while, dive deep into the vetting process and ask yourself (and them) the following questions:

• What are your businesses values and priorities?
• Who are your customers? What matters most to them?
• In what ways can we both bring value to each others businesses? Cross promotions? Clout/credibility?
• Should we do a trial run first to make sure this partnership works out before finalizing an agreement?
• What will the agreement look like?

Once you have an idea as to what the ideal partnership agreement looks like, that's when the outreach begins (the hardest part)!

Here are some different ways you can meet other entrepreneurs and form partnerships:

• Simply talk to other people in the ship chandler industry. You'd be surprised as to how willing other entrepreneurs are to share their knowledge with you
• Host an event: By inviting people to your event in your community and industry, you may be able to form partnerships and expand your clientele
• Join a facebook community: Nowadays, everything is online. A great way to meet other people is to become 'active' on a public forum or community
• Use other social networks such as LinkedIn or Twitter to aid your outreach. This can be a very powerful tool if used properly.

Forming partnerships and building relationships within your community can be a very valuable tool, but it's important that you do your due diligence and avoid going in blind to any sort of partnership. This can save you months, if not years of time.

Mike Aspinall, founder of The Crafty Gentlemen discusses how brand partnerships are the most important part of his growth strategy and revenue stream:

My main revenue stream is sponsored brand partnerships, whereby a company pays me a fee to feature their product within one of my blog posts.

Over the years, I’ve worked with some really cool brands – Etsy, Hobbycraft, Cricut, Pinterest, Gorilla Glue, Singer, Janome, Brother, Bosch, and lots more.

For a long time, I was hesitant to charge for my work – I was happy to work in exchange for products. But there came a point where I was being offered more work than I could have said yes to – something had to change. So I started to charge for partnerships. And brands agreed, no questions asked!

The last 6-12 months have been the most successful yet for my business. I’m making regular revenue through multiple streams, including sponsorships, media appearances, influencer work, and passive ad revenue. My website traffic is at an all-time high, and growing – as are my social media followings:

Grow Your Email List

The more engaged list of emails, the more engaged customers, which ultimately leads to more sales.

One of the best ways to start growing your list is by providing your customer with something free (or discounted) in return.

This could also be anything from:

• Fascinating case study
• Video series
• Free week of the product
• Discount on the product

Learn more about how to grow your email list and improve email marketing ➜ here .

Dylan Jacob, founder of Brumate states their email collection tactic that is proven to work:

We use Spin-a-Sale for this (you spin a wheel for a discount code in exchange for subscribing to our email list). This has been the best email-collecting tool we have found because the customer truly feels like they won a prize rather than just a coupon code.

Even if a customer doesn’t convert right away, if we have their email we have a 19% chance of converting them into a future customer whether that is through future promotions, new releases, or simply just sending an email at the right time for a purchase to finally make sense for them.

We also have a return customer rate of over 14%, so one out of every 6 people we convert will end up buying from us again with an average order value of over $60.00.

Add an exit-intent popup to your online store

A great way to double, or even triple, your email opt-in rate and to grow your list is to add an exit-intent popup to your site, and offering a discount or content upgrade for subscribers.

Here's an example of what that might look like:

One thing that I spent years NOT doing, that I now kick myself about, is adding an "exit intent pop-up" to our site, which lets people enter a sweepstakes to win a Xero Shoes gift certificate.

That one idea has added over 100,000 subscribers to our email list, which is one of our most effective marketing channels.

Improve Your Email Marketing

Different types of emails

Here are the most common types of email campaigns you can send to your customers and their benefits:

• Welcome emails - the perfect way to provide information from the start with a clear CTA. Make sure to tell your customer everything they need to know about your product or service.
• Newsletters - a great way to give customers updates or send out your latest content
• Product launch emails - the quickest (and easiest) way to increase sales is by selling to current customers. Make sure they're the first on the list to know about your new product
• Promotional emails - promote discounts, deals coupons etc. Try and make this feel exclusive and for a limited time only
• Abandoned cart emails - give your customers a reason to complete their purchase!

Here's a great resource for finding curated email designs, for all types of email campaigns!

Abandonded Cart Flow

The abandoned cart workflow is one of the most effective strategies for turning your lead into a customer, and a powerful tool to have if you're an e-commerce business.

Think about all the times that you went on a shopping frenzy only to add items to your cart and then either forget or realize nows not the right time to pull the trigger.

Then, minutes later you receive an email saying "Hurry up! Your cart is waiting - and we want to provide you with 20% off your order."

Maybe that's the special touch (and discount) you needed to pull that trigger.

Implementing this workflow can automatically trigger this for your business every time a customer abandons their cart.

Here's a great example of an abandoned cart email from Brooklinen :

Things they do well:

• Showcase 5-star reviews from other customers
• Offer a small discount + free shipping
• Great design + clear call to actions!

🏃🏼‍♀️ How To Run Your Ship Chandler

How To Retain Customers For Your Ship Chandler

Retaining customers is one of the most effective ways to grow your ship chandler.

Oftentimes, it's easy to find yourself focusing on generating new customers, vs retaining your current ones.

Look at it this way - you are 60-70% more likely to sell a new product to an existing customer than you are a new customer.

That's not to say that finding new customers and revenue streams is not important, however, the easiest (and most inexpensive) source of new revenue is right there in front of you.

Here are some ways you can retain customers for your ship chandler:

• Responding to comments on social media
• Send discounts (or freebies) to loyal customers
• Provide valuable content, for free
• Write a hand written thank you note
• Provide awesome customer service and build relationships with customers

To find out more tips and tricks on retaining customers, check out this article ➜ here

Diversify Your Product Line

Adding new products to your business is a great way to expand into new markets and grow your business.

It's important to note that adding new products and diversifying may not be in the cards for you right this moment, and that's okay. You can always consider it down the road.

Here are some reasons you may want to considering adding/diversifying your product

• Meeting the needs of your customers
• Establish yourself as a top provider in your industry and stay ahead of the game with competition
• Resistance to downturns/trends fading
• Create new revenue streams

Word of Mouth

The most tried and true way to grow a ship chandler is through word of mouth - some entrepreneurs would say it's more important than all social media.

Why you should focus on word of mouth:

• Consumers trust word of mouth above all other forms of marketing
• 92% of consumers believe recommendations from friends and family over all forms of advertising
• 64% of marketing executives indicated that they believe it is the most effective form of marketing

Learn more about word of mouth in our guide: 30 Ways Founders Grow Their Business ➜

How To Crush The Sales Process For Your Ship Chandler

You may find yourself in a spot where you're ready to hire a few (or many) salespeople to support the sales conversion process.

Regardless if you have one or thirty salespeople, it's critical that you assign them specific roles and responsibilities to nurture the client and provide excellent support.

Mike Korba, co-founder of User.Com walks us through the entire sales process and which teams are responsible for what:

User.com Sales Process

Each user and account is qualified with a specialist. For business leads, they are handled by the sales team, and if they are qualified we give them a demo, more than often at the end of their fourteen-day trial. If they’re happy they’ll add a payment, and get an account manager, so a customer support and success team who will help implement the solution and to use the technology.

Sometimes, users will convert naturally on their own, after using the freemium product and finding it to be something that they will find beneficial.

After they convert, we help with onboarding , give them some personalized tips for their specific business or industry to grow plus all kinds of support, for whatever they need - something we take huge pride in.

The team is right now more than 30 people, with more than half working on the IT and product side, and the rest are in three teams: Support, Marketing, and Sales who all work together very closely.

Authenticity

As a brand, you want to deliver an experience that authentic, honest and transparent.

Don't make the mistake of giving your audience less credit than they deserve.

Be Authentic

If you go around chasing every trend and only focused on yourself and money, you’re going to lose very quickly.

There have been many times where we have been tempted to do this but stayed true.

Sure we sacrificed sales, but we kept our integrity, played the long game and people saw and appreciated that, and really began emotionally investing in the brand.

Build a Referral Program

Word of mouth is one of the best ways to get the word out about your business and acquire new customers. Especially when you are starting out, it’s important to build a solid referral program to encourage existing customers to help you find new ones.

A great way to do that is by offering a reward (ie. credit on your service or cash) to customers that refer you to their friends and family.

A fantastic referral program will help with clout, credibility, and establishing yourself in the space.

We put together the best resources on the internet to help you start your ship chandler.

• How To Start And Run A Used Bookstore: Chandler, Stephanie
• Affiliate Marketing: Secrets - How To Start A Profitable Affiliate Marketing Business And Generate Passive Income Online, Even As A Complete Beginner - Chandler Wright

Web Resources

• How Do I Become A Ship Chandler? (With Picture)
• How To Be A Ship Chandler
• What Is Ship Chandler? What Does Ship Chandler Mean? Ship Chandler Meaning & Explanation.
• Institutional Video Ship Chandler - English

Case Studies

• How Much Does It Cost To Become A Ship Chandler? (In 2024) 1 of 5
• 39 Pros & Cons Of Starting A Ship Chandler (2024) 2 of 5
• 5 Ship Chandler Success Stories [2024] 3 of 5
• 42 Trending Ship Chandler Businesses [2024] 4 of 5
• 49 Marketing Ideas For A Ship Chandler (2024) 5 of 5

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Who is a Ship Chandler?

In laymen’s language, a ship chandler is a person (or sometimes a group/agency) that totally deals in supplying required commodities for a shipping vessel and its crew. They work somewhat similar to the grocer, who supplies all the required food grains to households. A ship chandler supplies all the necessary and requisite commodities to a ship when at port.

The job of a ship chandler is very unique because it caters specifically to only one line of business, therefore, allowing a complete exclusivity to both parties – the seller as well as the client. By approaching a ship chandler directly, it so happens that a ship’s crew can avoid the middlemen when it comes to a business transaction and thus save a lot of money which could be used in other productive areas.

Origin and Importance of Ship Chandelling Services

Ship Chandelling services is not a new concept. Such services originated centuries back to the days when boats had a dire need of certain commodities for their long journey of months together. These requirements were necessary to keep the boat sailing safely for a long period of time.

In the very beginning of Ship Chandelling Services, a ship chandler was most probably used to provide only items such as ropes, sail cloths and other such details to the crew of that ship.

In the middle ages with the advent of global navigation, there was a high sophistication in the business of ship chandelling services on the basis of newer technologies. So, the job of ship chandlers is not new but reached its peak in the last two decades.

Nowadays the business of ship chandelling services has become an important aspect of all the ports and shipping industries around the globe.  Today a ship chandler’s role is very significant, graceful and revered as he/she not only provide essential commodities such as ropes, sail cloths, etc. but also attends to other requirements such as maintenance tools, food supplies, chemical compounds, cleaning equipment and many other items.

The government and the shipping Corporation provide the license to the eligible chandlers to give their services.

Ship Chandlers play a job of high esteem and serve multipurpose in a ship. Following are some importance of Ship Chandelling Services:

• Ship chandlers should supply all the necessary commodities (like food, oil, lubricants, spare parts, etc.) to the ship prior to their usage.
• Ship chandlers are not there to meet only the most essential requirement by the captain or crew, but it must cater all the minute nuances of requirements of the ship and its crew.
• These ship chandlers not only help in supplying commodities which are required by the ship and its crew but also help the new buyer in buying ship by providing the buyer with exclusive details of the exact condition of the ship. Thus, save a buyer from experiencing a great loss in buying a damaged ship.
• Along with supplying commodities ship chandlers are also expected to provide certain services like repair and maintenance services, cleaning arrangements, etc.
• Ship chandlers provide their services effectively in both the cases viz. when the ship is anchored at the port and when the ship is on its voyage. More precaution should be taken for the supply in the latter case. During voyages ship may require foodstuff for the rest of the journey, fuel or gasoline for the ship, necessary spare parts or repair services; all these requirements are handled with intensive care by the Ship Chandlers.

Though of such importance, there is a limitation for ship chandlers as they are not in direct contact with Captain and its crew. There exist certain middlemen who are supposed to abridge the gap between the Chandler and the client and fix all the rates for the chandelling services. But the middleman wants his/her own remuneration so the cost of commodity or service which the client has to pay poses an extra burden of middleman’s share.

When it comes to a ship’s supplies, in the absence of a ship chandler, it so happens that there are a lot of people involved. The more the number of involved people means a lot of time for transit and consequentially a lot of delay in the transit process.

When a ship’s crew approaches a ship chandler, because of the naturalness of a ship chandler, a ship’s crew can get the necessary commodities directly from a one-person source. This point adds to the aspect of high level of discount as since the ship chandler is the only person involved in the sale, he/she can afford to procure the best deals for a ship’s crew at the right prices thus allowing him to give a high return to his client in the form of rebate or discount.

 Approaching the Ship Chandlers:

As briefed under there will be a number of benefits for the captain and crew of the vessel, if both of them approach directly to the Ship chandlers for their requirements.

• By directly approaching the ship chandlers, the captain, as well as crew, will be able to get all the required commodities from a single supply source. Thus, can get maximum discount or best deals for essential commodities.
• When the supply of essential commodities of ships is directly from a chandler it will save a lot of people from getting involved in this process.
• Direct approach eradicates the problem of unwarranted delays in supply, thus saving a lot of time and huge efforts from being wasted.

In short, we can say a direct approach to Ship Chandler for requirements reduces overall cost, saves time, reduces the chances of mess and confusion and is the best approach to get the requirements meet.

This is precisely the reason why ship chandlers are held in vogue. As the shipping industry has developed and peaked over the centuries, the job responsibilities of a ship chandler have also increased. Competition has always been high in the shipping industry but in modern times there is not just competition from within a country but also internationally.

 Ship Chandelling Industry Scenario

As the Ship chandlers have to serve an exclusive purpose on board they become an essential part of the shipping industry. The requirements of ship chandlers have peaked to higher levels from the very beginning of the shipping industry. The job of ship chandler is of high esteem and reverence.

But with the technological advances in the development of shipping vessels, the requirements of a ship has grown substantially. Thus the responsibility of ship chandlers has also witnessed substantial growth. Like all other businesses the business of ship chandelling services also have intense competition. But this competition has improved the quality of services provided by ship chandlers in the last two decades. Today all the ship chandlers are trying international flavours and improved their services. Most of the ship chandlers are flexible regarding payment options; they accept payments usually in any form of currency.

This high level of competition also ensures that a well-learnt and experienced ship chandler earns a high rate of clients and thereby a huge remuneration even after providing with the necessary discount and rebate.

Requirements of Good Ship Chandlers

For starting the business of ship chandelling services one must obtain clearance from Government as well as Shipping Corporation of that country. The essential characteristics a good chandler should possess are as follows:

• They should have extensive knowledge about the nuances of all the necessities of the ship and its crew members.
• As Ship chandler has to serve to ship as well as its crew, so they must supply necessary commodities in time to quench the essential requirements.
• They should have to be acquainted with long voyage requirements and should facilitate the prior supply of items such as fuel and lubricants, repairing and servicing of the vessel, food items, etc.

Generally no one other than ship suppliers or marine contractors can be more familiar with shipping requirements, so they can serve as good ship chandlers.

Though the role has digressed and transformed, a ship chandler still is one of the most important necessities when one thinks about shipping and naval vessels. Without the services of a ship chandler, a ship and its crew cannot be assured of quality commodities required in a ship. In a world of changing thoughts, actions and priorities, a ship chandler’s responsibility and duty, however, has managed to remain very constant and absolutely relevant.

In nutshell, we can say that the Ship Chandlers are an integral part of the Shipping Industry and are single entities which serve all the requirement of a shipowner, captain and crew.

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15 Comments

meaning of ship chandlers & marine suppliers

I want to including ship Chandler on my product list. Please guide me with the requirement. Thanks.

Sir I want to including ship chandling comp any plz give me your requirements. Thanks

Sir, I am grateful for your insight on Chandling business.

With recent competition in the business from international companies we find difficulties in reaching or having contacts with clients that will readily patronize us.

I will appreciate your advice from your wealth of knowledge on how two strategize to increase our reach to prospective clients.

Looking forward to hear from ypu.

A well written article highlighting the essential functions of a ship chandler. As I only recently started studying this topic, I find the term chandler interesting, for it originally meant someone who provides the candles. An old profession, indeed.

Hi I want ship chandlers licence. .so pls what is the procuder of ship chandlers licence. .and which documents require. .. thanks

Very good written article. The information is well presented.

how can open a ship chandling businees in mombasa. Kenya

Photography was awesome,

We are a ship chandlers who service all around the globe.

each time i used to read smaller posts which as well clear their motive, and that is also happening with this piece of writing which I am reading at this place.

How to become a ship Chandler

What is the process of starting Ship chandlers Business

NICE BLOG VERY NICELY EXPLAINED WAITING TO SEE MORE OF THIS…

I really want to become a ship Chandler.How can you help me out .

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What is a ship chandler and what services do they offer.

Have you ever wondered how large ocean vessels are prepared and stocked up so quickly for their next voyage? One important party that facilitates this turnaround are ship chandlers. 

Ship chandlers are a one-stop-shop that offer a full service to vessel operators. These services include but are not limited to food provisions, repairs, spare parts, safety inspections, medical supplies, general maintenance and much more. 

In other words, ship chandlers supply vessels with equipment and parts, facilitate the needs of the crew and ensure that the vessel is prepared for its upcoming departure. 

This article will focus on how vessels are prepared for their next voyage and what role ship chandlers play in this scenario. We’ll also be taking a closer look into the services and history of ship chandlers.

What is a Ship Chandler?

Definition of Ship Chandler:

Ship chandlers are known to be a one-stop-shop or a full service company that offers food provisions, repairs, safety inspections and many other services to vessel operators. 

Any turnaround delays will impact the vessel schedule and incur a monetary penalty. In ship chandling terms, being able to perform in a high-pressure industry 24/7 is a must. 

A high performing port performs a vessel turnaround in 1 to 1.5 days. The port needs to maximize its revenue by working on the vessels, follow berthing schedules, and finish cargo loading/unloading. Therefore all needs and requirements of vessels need to be met with urgency.

This is where ship chandlers come in. Ship chandlers have their warehouses equipped with forklifts, racking systems, pallets, and customized software. They have ready stock of supplies to operate on a vessel at any given time.

Some ship chandlers even have their own dedicated logistics company complete with a trucking fleet to move in and out of the port to deliver their service to the vessel operators. They are able to fully supply a vessel and it’s crew faster than if the vessel crew managed this process themselves. 

Imagine you are part of a crew scheduled to leave Asia to the United States or Europe. All the food supplies, medical equipment and spare parts would need to be replenished, as there is no immediate help or assistance in the middle of the ocean.

Thanks to ship chandlers, that job is usually done in a matter of hours.

What Services do Ship Chandlers Offer?

Ship chandlers need to ensure that they are made aware of all of the supplies a vessel and its crew require before it arrives at the port of discharge. This gives them enough time to make the necessary arrangements to supply the ship. 

To put things into perspective here are some average transit times from Asia to the US and Asia to Europe:

• Asia to Los Angeles Port: 21 to 23 days 
• Asia to Hamburg Port: 28 to 30 days

With a quick turnaround time of about 1 to 1.5 days, the vessel needs to be fully stocked, repaired, and equipped especially to facilitate and support long voyages as exemplified above. Here are the most common services offered by ship chandlers:

1. Food Provisions 

Working on a vessel is very demanding. A crew must be given high-quality food and nourishment to perform at a high level.  

• Food – fresh, frozen, chilled, locally available or imported 
• Fresh bread and dairy products
• Canned meat, vegetables, fish, fruit, and vegetables 

2. Ship Repairs

Ship chandlers may have existing contacts to supply vessel parts and services at a competitive price. This ensures that the vessel runs properly for succeeding voyages. 

• General repairs for deck & engine departments
• Crane repair
• Overhaul and maintenance service
• Emergency repairs 
• Engine repair and overhaul

3. Cleaning Services 

Personal hygiene and a clean working environment are important when out at sea.  

• Crew laundry services 
• Cargo fuel tank cleaning
• Deck cleaning
• Room cleaning

4. Fumigation Services 

A vessel must be clean and void of any pest infestations. A ship chandler is able to also offer pest control services.

• Pest control
• Fumigation services (cargo and disinfection)

5. Rental Services

Ship chandlers can provide car or van services to allow seafarers to visit doctors, replenish supply or visit local sites. The service also includes a pickup schedule before boarding the vessel.

• Car and van transport services
• Use of shore cranes

6. Deck Services

Ship chandlers are also able to provide deck services to the vessel operator. These are common tasks that revolve around general maintenance and smaller repairs.

• Maintenance of anchor and anchor chain 
• Safety and life-saving equipment
• Supply of marine paint and painting materials
• Welding and maintenance work
• General repairs

7. Engine Maintenance Services

A vessel’s engine needs to be in optimal condition. Engine maintenance is a scheduled task that is sometimes outsourced to ship chandlers.

• Checking on valves, pipes and fittings
• Supply of spare parts for main and auxiliary engines
• Supply of lubrication oil and chemicals
• Supply of bolts, nuts and screws
• Maintenance of hydraulics, pumps and compressors

8. Radio Department

Communication with the crew and port is necessary for performing various ship operations. The ship chandlers must also have their contacts in the event computer and radio equipment need maintenance.

• Computers and communication equipment
• Photocopy machines and consumables
• Supply of radio spare parts

9. Safety Equipment Inspection

Ship chandlers can also supply first aid kits, safety helmets and gloves, fire extinguishers, and hoses.

It is no secret that maritime accidents happen. The safety of seafarers should be given the utmost priority. Safety and life-saving equipment must be functioning in the event an accident happens while at sea. 

• Inspection of lifeboat and raft
• Inspection of fire fighting equipment
• Inspection of safety equipment

As you can see the services of ship chandlers are vast and essential for a vessel to operate efficiently. The ship chandling business is a very competitive industry, whereby high service demand and competitive pricing are key points.

Ports, vessel owners and crew work together for maximum efficiency to avoid delays. Ship chandlers are expected to follow suit, operating 24/7, in the supply of ship requirements in the port of call.

Why Use a Ship Chandler?

As you know by now, ship chandlers play an extremely important role in the vessel supply chain. It’s best to understand the importance of ship chandlers by asking the following questions:

• How do items get resupplied? 
• What if there is a medical emergency? 
• How does the crew address its needs? 
• How does the crew sustain itself?
• Who repairs the vessels?

Most people are used to the weekly service of the preferred carrier, its cutoff time, berthing schedule and container loading/unloading status. When cargo is urgent we want to be sure that our shipment gets loaded on the intended ETD. 

Using a ship chandler service speeds up the overall vessel supply chain. Like ports, convenience and efficiency are integral to the process. From the time of docking, a ship needs to be turned over within 1 to 1.5 days on average. 

Since most of the work is done by the port operator the crew must also be in tip-top shape. Ship chandlers service different types of vessels such as bulk carriers, container vessels, and oil tankers. Instead of talking to various parties, a ship chandler makes its service available exclusively to a vessel’s needs. 

A ship chandler commits to service on time and offers the competitive pricing for the goods and services the owner of the vessel requires. 

In summary, approaching a Ship Chandler will benefit the shipowner by:

• Saving turnaround time
• Offering discounts to purchases 
• Giving attractive pricing to specific commodities 
• Allowing for advanced supply preparation

History of Ship Chandling

Ship chandling is nothing new and has been around for many centuries. In the early years of shipping, it was common for vessel operators to resupply, repair and maintain their own ships during berthing. This was typically done by the crew.

It was only a matter of time until people realized that outsourcing most of these activities allowed vessel operators a faster turnaround time, which in turn saved them a lot of money.

Over the years, ship chandling has evolved and proven to be an important factor in timely vessel preparation. From providing rope, sail, and sail cloths, ship chandling now includes services such as provisions for food, vessel repair, transportation assistance, among many other services. 

There have been technological advancements such as the development of Enterprise Resource Planning (ERP) software which allows ordering online even before a vessel berths. 

Investments in temperature-controlled rooms, reefer trucks, portable generators, and continuous training of staff have also been present trends that are taking ship chandling to the next level.

How to Become a Ship Chandler?

Generally speaking, setting up a ship chandling company is not hard. There are usually several country-specific requirements that can easily be looked up.

What is particularly challenging in the ship chandling industry is meeting a full range of scope and working under time pressure. The team involved may need to have a formal educational background, necessary accreditation to do vessel inspections, engine repairs, and safety inspections. 

The startup capital should also be enough to facilitate cost outlays and operating on credit. Pricing is generally very competitive and setting up a network of reliable suppliers is crucial. 

Balancing capital exposure and budget management are necessary skills in maintaining a ship chandling business. Down the line it may be recommended to join associations to learn industry best practices. 

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Gerrit Poel

Co-Founder & Writer at freightcourse

About the Author

Gerrit is a certified international supply chain management professional with 16 years of industry experience, having worked for one of the largest global freight forwarders.

As the co-founder of freightcourse, he’s committed to his passion for serving as a source of education and information on various supply chain topics.

Our platform is dedicated to teaching important fundamental principles and evolving best practices in supply chain management.

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What is a Ship Chandler

Introduction

Products and services offered by ship chandlers.

Provisions - Ship chandlers provide food and beverages for the crew, ensuring that they are well-fed and healthy during the voyage. Safety Equipment - Ship chandlers supply safety equipment such as life jackets, fire extinguishers, and safety nets to ensure that the crew and cargo are protected from harm. Navigation Equipment - Ship chandlers provide navigation equipment such as GPS, charts, and compasses to ensure that ships can navigate safely and accurately. Tools and Spare Parts - Ship chandlers supply tools and spare parts for repairs and maintenance to ensure that the ship remains operational and efficient.

Best Ship Chandlers: The Unsung Heroes of the Maritime Economy

• When we think of the maritime economy, we often think of shipping companies, ports, and logistics providers. However, there is another critical player in the maritime supply chain that often goes unnoticed - the ship chandler.
• One of the essential roles of ship chandlers in the economy is employment generation. The maritime industry is a significant source of employment globally, and ship chandlers play a critical role in this sector. By providing supplies and services to ships, ship chandlers create jobs for a diverse range of professionals, including seafarers, engineers, and logistics experts.
• Ship chandlers help to reduce the costs of shipping by providing supplies and services at competitive prices. This is especially important for small and medium-sized shipping companies that may not have the resources to carry their supplies and equipment. By partnering with a reliable ship chandler, these companies can save costs and remain competitive in the market.
• Ship chandlers play a crucial role in promoting maritime safety. By providing safety equipment, tools, and spare parts, ship chandlers help to ensure that ships can operate safely and efficiently. This, in turn, reduces the risk of accidents and promotes the safety of the crew and cargo.
• RMS is a well-known company that provides exceptional ship chandler services to ship owners and operators. In this article, we'll explore why RMS is the best choice for ship chandler services and what sets them apart from their competitors.

Introduction to RMS

• RMS is a leading provider of ship chandler services with years of experience in the industry. They have built a reputation for delivering reliable and high-quality services to their clients. With a commitment to excellence and customer satisfaction, RMS has become the trusted partner of many ship owners and operators
• RMS offers a wide range of products and services to meet the diverse needs of their clients. They provide everything from food and beverages to safety equipment, tools, and spare parts. This means that ship owners and operators can rely on them as a one-stop-shop for all their ship chandler needs.
• One of the things that sets RMS apart from its competitors is its focus on quality assurance. They ensure that all their products and services meet the highest standards of quality and safety. They work with trusted suppliers and manufacturers to ensure that their clients receive only the best products and services. Additionally, their team of experts conducts regular quality checks and audits to ensure that their standards are always maintained.
• RMS understands that cost is a significant factor for many shipping companies, and they strive to offer their products and services at the most competitive prices possible. They work hard to keep their costs low without compromising on quality, which allows them to provide affordable ship chandler services to their clients.
• RMS has a team of experienced and professional staff who are dedicated to providing the best ship chandler services to their clients. They have the knowledge and expertise needed to handle any request, no matter how complex it may be. Their team is always ready to go above and beyond to ensure that their clients' needs are met.
• RMS is committed to providing excellent customer service to all their clients. They have a team of friendly and knowledgeable customer service representatives who are available 24/7 to assist their clients. They are always ready to answer any questions and provide guidance to ensure that their clients have a smooth and hassle-free experience.
• In conclusion, RMS is the best choice for ship chandler services. With their wide range of products and services, quality assurance, competitive pricing, experienced and professional team, and excellent customer service, they have become the trusted partner of many ship owners and operators. If you're looking for reliable and high-quality ship chandler services, look no further than RMS.

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How To Be A Ship Chandler

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thanks for the information

Thanks for the info, please i supply provisions and vegetables, i will be glad if i can have connections to ships sir?

This information is really helpful to me i will like to have the necessary guidelines ie. contact and address on how to register.

This information is very helpful. I have small aluminum sea going boat that can do your jobs for you at a very affordable rate.

Henry Orji 08038463399

Very well stated. Pls I would like to register for the business,and I need a contact that will put me through the whole process. Thank you. Chidinma 08039622240

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Who Is A Ship Chandler?

Every single day, numerous ships arrive at numerous ports all over the world. Usually, they come after traveling long distances for several days or weeks and are out of all the resources, supplies, and fuel. They need to be re-stocked and refueled before they can set off on their next voyage. This is a time when the role of a ship chandler comes into play. In this article, we will discuss what a ship chandler does and its importance in the marine industry.

A ship chandler is a person or a merchant who deals with the sale and retail in the marine industry, especially the one concerned with a ship’s equipment and supply. Ship chandlers provide their services when a ship is anchored at a port. He or she supplies all the necessary commodities that a ship may require. These include sailcloth, tools, nail, spike, boat hook, brooms, mops, leather goods, oil, tallow, freshwater, etc. Ship chandlers do so for all kinds of ships, from cruises to oil tankers.

Ship chandlers have been one of the most important parts of the marine industry since the beginning itself. The complete repository of the supplies that a ship might require during its voyage is the responsibility of the ship chandler.

Many a time, ships place orders with the concerned chandler sometime before their arrival so that all of the supplies can be ready when it arrives. This cuts down on loading and turnaround time and allows the ship chandler’s representatives to start re-stocking the ship.

Another job of a chandler is to keep a track of the arrival and departure times of his concerned ships to plan their order schedule accordingly. They also need to make sure that they have enough extra stock in their supplies in case of an emergency.

Also read: Who are Oil Rig Roughnecks?

Advantages of a ship chandler

Some of the main advantages of ship chandlers are as follows:

• Economical Transactions: Ship chandlers need to be aware of the current market rates and charge the ships accordingly. They usually charge a reasonable price. Contacting a chandler also avoids dealing with middlemen and other negotiators. This makes the ship chandlers an economic factor.
• One-Point Source: This means that all the requirements of the ships can be completed by a single chandler at a single place. This eliminates the use of others and also ensures good discounts and reasonable prices of the commodities.
• Direct Contact: As the order is placed in advance with a ship chandler, there is hardly any possibility of delay in the process. The ship captain or concerned authorities are also in direct contact with the chandler. This reduces the time delay of any sort.
• Assurance of Quality: chandlers always provide their clients with quality goods and hence, their products can be trusted.

Hence, we can conclude that chandlers make the task of the ship authorities much easier while the ship is anchored at a port.

Also read: Duties of a Boat mechanic

Types of ship chandler

There are also several different types of ship chandlers. For example, in India, the different types of chandlers include deck stores, cabin stores, provision stores, safety stores, engine stores, electrical stores, marine chemicals, marine paints, and accessories, hardware and tools, ropes and lifting tackles, etc. Following are what each of these includes:

• Deck stores deal with things like personnel protective equipment, charts, publications, and signages, hoses, couplings, valves, oil spill emergency equipment, nautical and GMDSS equipment, hatch sealing tapes radio room consumables, high-pressure deck cleaning equipment, ISPS stores, pipes, elbows, tees, flanges, etc.
• Cabin stores deal with items like cloth and linen, detergents and cleaning materials, lavatory equipment, welfare items, tableware and galley utensils, brushes and mats, locks and latches, etc.
• Provision stores deal with dry stores, cheese, and dairy products, fresh vegetables and fruits, beverages and instant foods, cereals, and pulses, frozen meats and fish, etc.
• Safety stores deal with life rafts, lifejackets, and lifebuoys, breathing sets, survival craft accessories, navigational lights and shapes, fire extinguishers, gas detectors and spares, fire and immersion suits, etc.
• Engine stores deal with adhesive and lubricants, explosion-proof hand lamps, lube oils, and hydraulic fluids, bearings, seals and v-belts, hot and cold-welding equipment, rubber mattings, and cords, asbestos-free packing and jointing, etc.
• Electrical stores deal with bulbs and lamps, navigation and searchlights, refrigerator, washer, grinder, plugs, sockets, alarm and horns, lead-acid batteries and chargers, cables, switches, and boards, etc.
• Some marine chemicals are boiler water treatment chemicals, air cooler cleaners, tank cleaning chemicals, oil spill dispersant, fuel oil treatment chemicals, etc.
• Marine paints and accessories include heat resistance coats, roller and flat brushes, anti-skid, finish, specialty coats, airless spray machines, and spares, etc.
• Hardware and tools include hand tools, measuring tools, welding equipment, bolts and nuts, cutting tools, etc.
• Finally, ropes and lifting tackles include mooring ropes and tails, galvanized steel wire ropes, hooks, chains, rods, lifting slings and nets, fairlead Mandal shackle, etc.

There may be other categories as well, but these are the basic and the most important ones.

Also read: Who is a Bosun?

Hence, if we consider the marine industry as a machine, we can say that a ship chandler is a lubricant since, without him or her, the industry cannot run smoothly and efficiently. In olden times, ship chandlers supplied things like ropes and sails but now, as our technology, as well as our demand, has increased, so has the work of a ship chandler. It is an incredibly difficult profession that requires a lot of knowledge and contacts. The job of a ship chandler has been relevant and important in every aspect of the marine world and it will be so for many years ahead.

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Free PDF Business Plan Templates and Samples

By Joe Weller | September 9, 2020

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We’ve gathered the most useful collection of business plan PDF templates and samples, including options for organizations of any size and type.

On this page, you’ll find free PDF templates for a simple business plan , small business plan , startup business plan , and more.

Simple Business Plan PDF Templates

These simple business plan PDF templates are ready to use and customizable to fit the needs of any organization.

Simple Business Plan Template PDF

This template contains a traditional business plan layout to help you map out each aspect, from a company overview to sales projections and a marketing strategy. This template includes a table of contents, as well as space for financing details that startups looking for funding may need to provide. 

Download Simple Business Plan Template - PDF

Lean Business Plan Template PDF

This scannable business plan template allows you to easily identify the most important elements of your plan. Use this template to outline key details pertaining to your business and industry, product or service offerings, target customer segments (and channels to reach them), and to identify sources of revenue. There is also space to include key performance metrics and a timeline of activities. 

Download Lean Business Plan Template - PDF

Simple 30-60-90 Day Business Plan Template PDF

This template is designed to help you develop and implement a 90-day business plan by breaking it down into manageable chunks of time. Use the space provided to detail your main goals and deliverables for each timeframe, and then add the steps necessary to achieve your objectives. Assign task ownership and enter deadlines to ensure your plan stays on track every step of the way.

Download Simple 30-60-90 Day Business Plan Template

PDF | Smartsheet

One-Page Business Plan PDF Templates

The following single page business plan templates are designed to help you download your key ideas on paper, and can be used to create a pitch document to gain buy-in from partners, investors, and stakeholders.

One-Page Business Plan Template PDF

Use this one-page template to summarize each aspect of your business concept in a clear and concise manner. Define the who, what, why, and how of your idea, and use the space at the bottom to create a SWOT analysis (strengths, weaknesses, opportunities, and threats) for your business. 

Download One-Page Business Plan Template

If you’re looking for a specific type of analysis, check out our collection of SWOT templates .

One-Page Lean Business Plan PDF

This one-page business plan template employs the Lean management concept, and encourages you to focus on the key assumptions of your business idea. A Lean plan is not stagnant, so update it as goals and objectives change — the visual timeline at the bottom is ideal for detailing milestones. 

Download One-Page Lean Business Plan Template - PDF

One-Page 30-60-90 Day Business Plan Template

Use this business plan template to identify main goals and outline the necessary activities to achieve those goals in 30, 60, and 90-day increments. Easily customize this template to fit your needs while you track the status of each task and goal to keep your business plan on target. 

Download One-Page 30-60-90 Day Business Plan Template

For additional single page plans, including an example of a one-page business plan , visit " One-Page Business Plan Templates with a Quick How-To Guide ."

Small Business Plan PDF Templates

These business plan templates are useful for small businesses that want to map out a way to meet organizational objectives, including how to structure, operate, and expand their business.

Simple Small Business Plan Template PDF

A small business can use this template to outline each critical component of a business plan. There is space to provide details about product or service offerings, target audience, customer reach strategy, competitive advantage, and more. Plus, there is space at the bottom of the document to include a SWOT analysis. Once complete, you can use the template as a basis to build out a more elaborate plan. 

Download Simple Small Business Plan Template

Fill-In-the-Blank Small Business Plan Template PDF

This fill-in-the-blank template walks you through each section of a business plan. Build upon the fill-in-the-blank content provided in each section to add information about your company, business idea, market analysis, implementation plan, timeline of milestones, and much more.

Download Fill-In-the-Blank Small Business Plan Template - PDF

One-Page Small Business Plan Template PDF

Use this one-page template to create a scannable business plan that highlights the most essential parts of your organization’s strategy. Provide your business overview and management team details at the top, and then outline the target market, market size, competitive offerings, key objectives and success metrics, financial plan, and more.

Download One-Page Business Plan for Small Business - PDF

Startup Business Plan PDF Templates

Startups can use these business plan templates to check the feasibility of their idea, and articulate their vision to potential investors.

Startup Business Plan Template

Use this business plan template to organize and prepare each essential component of your startup plan. Outline key details relevant to your concept and organization, including your mission and vision statement, product or services offered, pricing structure, marketing strategy, financial plan, and more.

‌Download Startup Business Plan Template

Sample 30-60-90 Day Business Plan for Startup

Startups can use this sample 30-60-90 day plan to establish main goals and deliverables spanning a 90-day period. Customize the sample goals, deliverables, and activities provided on this template according to the needs of your business. Then, assign task owners and set due dates to help ensure your 90-day plan stays on track.

‌Download Sample 30-60-90 Day Business Plan for Startup Template 

For additional resources to create your plan, visit “ Free Startup Business Plan Templates and Examples .”

Nonprofit Business Plan PDF Templates

Use these business plan PDF templates to outline your organization’s mission, your plan to make a positive impact in your community, and the steps you will take to achieve your nonprofit’s goals.

Nonprofit Business Plan Template PDF

Use this customizable PDF template to develop a plan that details your organization’s purpose, objectives, and strategy. This template features a table of contents, with room to include your nonprofit’s mission and vision, key team and board members, program offerings, a market and industry analysis, promotional plan, financial plan, and more. This template also contains a visual timeline to display historic and future milestones.

Download Nonprofit Business Plan Template - PDF

One-Page Business Plan for Nonprofit Organization PDF 

This one-page plan serves as a good starting point for established and startup nonprofit organizations to jot down their fundamental goals and objectives. This template contains all the essential aspects of a business plan in a concise and scannable format, including the organizational overview, purpose, promotional plan, key objectives and success metrics, fundraising goals, and more.

Download One-Page Business Plan for Nonprofit Organization Template - PDF

Fill-In-the-Blank Business Plan PDF Templates

Use these fill-in-the-blank templates as a foundation for creating a comprehensive roadmap that aligns your business strategy with your marketing, sales, and financial goals.

Simple Fill-In-the-Blank Business Plan PDF

The fill-in-the-blank template contains all the vital parts of a business plan, with sample content that you can customize to fit your needs. There is room to include an executive summary, business description, market analysis, marketing plan, operations plan, financial statements, and more. 

Download Simple Fill-In-the-Blank Business Plan Template - PDF

Lean Fill-In-the-Blank Business Plan PDF

This business plan is designed with a Lean approach that encourages you to clarify and communicate your business idea in a clear and concise manner. This single page fill-in-the-blank template includes space to provide details about your management team, the problem you're solving, the solution, target customers, cost structure, and revenue streams. Use the timeline at the bottom to produce a visual illustration of key milestones. 

Download Fill-In-the-Blank Lean Business Plan Template - PDF

For additional resources, take a look at " Free Fill-In-the-Blank Business Plan Templates ."

Sample Business Plan PDF Templates

These sample business plan PDF templates can help you to develop an organized, thorough, and professional business plan.

Business Plan Sample 

This business plan example demonstrates a plan for a fictional food truck company. The sample includes all of the elements in a traditional business plan, which makes it a useful starting point for developing a plan specific to your business needs.

Download Basic Business Plan Sample - PDF

Sample Business Plan Outline Template

Use this sample outline as a starting point for your business plan. Shorten or expand the outline depending on your organization’s needs, and use it to develop a table of contents for your finalized plan.

Download Sample Business Plan Outline Template - PDF

Sample Business Financial Plan Template

Use this sample template to develop the financial portion of your business plan. The template provides space to include a financial overview, key assumptions, financial indicators, and business ratios. Complete the break-even analysis and add your financial statements to help prove the viability of your organization’s business plan.

Download Business Financial Plan Template

PDF  | Smartsheet

For more free, downloadable templates for all aspects of your business, check out “ Free Business Templates for Organizations of All Sizes .”

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