interactive speech laboratory

• Early literacy
• Language learning

Equitable Voice AI for all kids

A curriculum associates company.

SoapBox Labs is now the AI-focused R&D Hub of leading edtech company, Curriculum Associates (CA). In this new chapter, we will continue to drive innovation in equitable voice AI and will work with CA to empower teachers and improve educational outcomes for K-12 students in classrooms across the US.

What makes SoapBox voice technology different? 

Our voice engine caters to kids’ unique voices, speech patterns, behaviors, and environments.

• Works for all ages and accents
• Equity and privacy built-in
• Accuracy on par with educators
• Built for PreK-12 use cases
• Returns phoneme-level speech-to-text data
• Flexible off-the-shelf and bespoke offerings

Our commitment to equity

SoapBox believes in an inclusive digital world where all children have their voices heard, regardless of race, background, age, or ethnicity. Since 2013 we’ve been building speech models to understand all children’s voices accurately and equally, and in 2022, we became the first AI company to be certified for Prioritizing Racial Equity in AI Design by Digital Promise and the EdTech Equity Project. We continue to be the only AI company independently certified for our work to deliver equity.

Voice AI for learning

Developing a dyslexia screener, ESL storybook, phonics activity, oral reading fluency assessment, spelling, or math tool for kids? The SoapBox voice engine powers your use case with accurate speech-to-text transcriptions and education-specific data features so that educators get the insights they need, down to the phoneme level , to support individual learners.

Voice AI insights

Equity Right From The Start

Just out! Our new checklist for assessing equity in voice AI. Now education companies, school districts and teachers know what questions to ask when considering voice AI powered learning tools.

Opinion: AI in Education

Read founder Dr. Patricia Scanlon’s piece just published in The Hechinger Report emphasizing the importance of AI regulation for all preK-12 education tools, and testing for bias before they enter the classroom.

Find out more about our technology

• Our voice technology
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The Digital SLP ® – Online speech therapy games and activities for SLPs

Why do we love online speech therapy activities, time saver..

Digital speech therapy activities are a huge time saver. That is because they are ready to use immediately after you load them into your browser. That means no cutting, laminating, or printing!

Because online speech therapy activities are accessed from your device, there is no need to print. The great part is that you still get to use awesome graphics to capture your students’ interest without the cost of using a ton of ink.

Space saver.

Since online speech therapy activities are digital, they are all accessed from your computer or device which means more space in your speech room! No need to worry about complex organizational systems! How many other therapy materials can you say that about?

Sanity saver.

Sometimes you just don’t have the time to plan your sessions like you wish you could. We’ve done the hard work for you and put together an awesome library of online speech therapy materials that you and your students will love to use for years to come.

Get Access to Tons of Online Games for Speech Therapy

The Digital SLP has an extensive game library focusing on a large array of speech and language skills – games that are great for teletherapy and in-person speech therapy sessions!

Digital SLP ® is loved by SLPs around the globe!

Top tips for speech teletherapists.

Check out our amazing collection of tips for speech teletherapists. Master whatever technology you’re using to prioritize rapport-building with students and families.

Digital SLP ® District Plans

Latest posts.

How to Have More Fun this Summer (and Beyond!)

Five Videos to Use in Speech Therapy in May

SLPs and Situational Mutism

Five Videos to Use in Speech Therapy in April

Four Ways to Manage Mixed Groups

Five Videos to Use in Speech Therapy in March

Are you ready to save time, space and ink​, latest podcasts.

Hearing Care Ideas to Share

Neurodiversity-Affirming Speech Therapy

Using Music to Support Speech and Language

Spring-themed Speech Therapy Ideas

Trauma-Informed Speech Therapy

How to Be an Anti-ableist SLP

Save time, space, and ink with digital speech therapy resources., privacy overview.

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Empower your team and reach more students with our therapy platform, our teletherapy services, and our expertise.

We empower you—you empower students. Explore how teletherapy and modern software solutions can offer new ways to serve children.

• Independent Practitioners

Online Speech-Language Therapy and Evaluations for Schools

Engage our network of licensed Speech-Language Pathologists to expand your PreK-12 capacity and serve students with diverse needs across all grade levels.

sessions delivered

clinicians in our network

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Qualified SLPs help you reach more students with ease

Whether you’re struggling with a chronic shortage of clinicians, case overload, short-term leaves, or students with diverse needs, we partner with you to find the right Speech-Language Pathologists (SLPs) for your students’ needs. Our SLPs can collaborate with students and their school teams on everything from digital documentation to IEP meetings.

Expand your clinical capacity

With 2000+ licensed clinicians in our network, we can find the right SLPs for your students.

Deliver continuous services

Our network of clinicians offers flexible support and on-call coverage to support your staff.

Ensure equity and access for all

Serve students from diverse backgrounds, in school or at home.

Simplify evaluations

Whether managing a full evaluation program or covering backlogs, our SLPs have you covered for all major assessments.

We handle the work of recruiting, training, and managing SLPs.

Elevate your SLP services

Online delivery.

Our SLPs can provide comprehensive support: they complete evaluations, write and update IEPs, case manage, attend IEP meetings, track and report on student progress, schedule therapy sessions, and communicate with parents and staff. All services are directed by each student’s IEP or 504 plan and delivered in a 1:1, small-group, or classroom setting.

Flexibility in time and place

Sessions take place anywhere that has both a computer and an internet connection: a resource room, a classroom, a computer lab, the library or media center—or even at home for virtual or homebound students.

Interactive and efficient

Presence therapy sessions take place on our award-winning therapy platform, which features a library of thousands of interactive resources for students, along with tools for scheduling, documentation, and even tracking attendance.

How can we help?

Our experienced team can help support diverse needs.

Speech Sound Disorders

Presence speech-language pathologists provide evaluation and therapy services in accordance with IDEA, state, and district eligibility and service guidelines for children with speech sound disorders related to functional, motor/neurological, structural, and/or sensory/perceptual origins.

Social Communication Disorders

Presence speech-language pathologists provide evaluation and therapy services in accordance with IDEA, state, and district eligibility and service guidelines for children with social communication needs related to social interaction and understanding, pragmatics, and language processing.

Spoken Language Disorders

Presence speech-language pathologists provide evaluation and therapy services for children identified with spoken language disorders, or deficits related to the acquisition and use of language in any given modality, in accordance with IDEA, state and district eligibility and service guidelines.

Presence speech-language pathologists identify and treat students with fluency disorders, including stuttering and cluttering, in accordance with IDEA, state and district eligibility and service guidelines.

Voice Disorders

Presence speech-language pathologists conduct informal voice assessments, make any necessary recommendations for full evaluations, and treat students with educationally impactful voice disorders in accordance with IDEA, state, and district eligibility and service guidelines.

Written Language Disorders

Presence speech-language pathologists can support evaluation and treatment of written language disorders related to components of reading fluency, reading comprehension, spelling, and written expression in accordance with IDEA, state, and district eligibility and service guidelines.

Take the first step today.

Presence Assessments List 2023-2024

Please find our full library of evaluations and assessments in all disciplines listed here alphabetically for your convenience.

Arizona-4: Arizona Articulation Phonology Scale, 4th Edition Batería IV ACH: Batería IV Achievement Batería IV COG: Batería IV Cognitive Beery VMI-6: Beery-Buktenica Developmental Test of Visual-Motor Integration, 6th Edition BBCS:E: Bracken Basic Concept Scale: Expressive BBCS-4:R™: Bracken Basic Concept Scale: Receptive™, 4th Edition BSRA-4™: Bracken School Readiness Assessment, 4th Edition CELF®-5: Clinical Evaluation of Language Fundamentals®-5 CELF®-5 Meta: Clinical Evaluation of Language Fundamentals®-5 Metalinguistics CELF®-5 Reading and Writing Supplement: Clinical Evaluation of Language Fundamentals®-5 Reading and Writing Supplement CELF®-5 Screener: Clinical Evaluation of Language Fundamentals®-5 Screener CELF®-P-2-Spanish: Clinical Evaluation of Language Fundamentals®-Preschool-2-Spanish CELF®-P-3: Clinical Evaluation of Language Fundamentals®-Preschool-3 CELF®-P-3-Screening Test: Clinical Evaluation of Language Fundamentals®-Preschool-3-Screening Test CELF®-4-Spanish: Clinical Evaluation of Language®-4-Spanish *CAS-2™: Cognitive Assessment System™, 2nd Edition *CAS-2™: Brief: Cognitive Assessment System™, 2nd Edition: Brief CASL-2: Comprehensive Assessment of Spoken Language, 2nd Edition *CTONI-2: Comprehensive Test of Nonverbal Intelligence, 2nd Edition *CTOPP-2: Comprehensive Test of Phonological Processing, 2nd Edition *DTVP-3: Developmental Test of Visual Perception, 3rd Edition *EFT-E:NU: Executive Functions Test-Elementary Normative Update EOWPVT-4: Expressive One-Word Picture Vocabulary Test-4 EOWPVT-4-Spanish: Expressive One-Word Picture Vocabulary Test-4: Spanish-Bilingual Edition EVT-3: Expressive Vocabulary Test, 3rd Edition GFTA-3-Spanish: Goldman-Fristoe Test of Articulation-3-Spanish GFTA-3: Goldman-Fristoe Test of Articulation, 3rd Edition *GORT-5: Gray Oral Reading Test-5 *GSRT: Gray Silent Reading Test None: Jordan Dyslexia Assessment/Reading Program KBIT™-2-Revised: Kaufman Brief Intelligence Test™, 2nd Edition, Revised KTEA™️-3 Brief: Kaufman Test of Educational Achievement™️ Brief Form, 3rd Edition KTEA™️-3: Kaufman Test of Educational Achievement™️, 3rd Edition KeyMath™-3 Diagnostic Assessment: KeyMath™-3 Diagnostic Assessment MVPT-4: Motor-Free Visual Perception Test, 4th Edition OWLS-2: Oral and Written Language Scales-II OPUS™️: Oral Passage Understanding Scale™️ PPVT-5: Peabody Picture Vocabulary Test, 5th Edition, Forms A and B PPA- PPA: Phonological and Print Awareness Scale *PENS™️: Preschool Early Numeracy Screener™️ *PTONI™: Primary Test of Nonverbal Intelligence™ *RAN/RAS™: Rapid Automatized Naming and Rapid Alternating Stimulus™ Tests ROWPVT-4: Receptive One-Word Picture Vocabulary Test-4 ROWPVT-4-Spanish: Receptive One-Word Picture Vocabulary Test-4: Spanish-Bilingual Edition TAPS-3-Spanish: Test of Auditory Processing Skills, 3rd Edition-Spanish TAPS-4: Test of Auditory Processing Skills, 4th Edition *TOLD-I-5: Test of Language Development-Intermediate-5 *TOLD-P-5: Test of Language Development-Primary-5 *TOMAL-2: Test of Memory and Learning, 2nd Edition *TONI™-4: Test of Nonverbal Intelligence™, 4th Edition *TOPL-2: Test of Pragmatic Language, 2nd Edition TVPS-4: Test of Visual Perception Skills, 4th Edition WAIS®-IV: Wechsler Adult Intelligence Scale®, 4th Edition WIAT®-4: Wechsler Individual Achievement Test®, 4th Edition WISC®-V-Spanish: Wechsler Intelligence Scale for Children®-5-Spanish WISC®-V: Wechsler Intelligence Scale for Children®, 5th Edition WMLS-III: Woodcock-Munoz Language Survey III WMS-IV: Wechsler Memory Scale, 4th Edition ECAD®: Woodcock-Johnson® IV Early Cognitive and Academic Development WJ® IV-OL: Woodcock-Johnson® IV Oral Language WJ® IV-COG: Woodcock-Johnson® IV Test of Cognitive Abilities WJ®️ IV ACH: Woodcock-Johnson®️ IV Tests of Achievement, Forms A and B

Note: Assessments marked with an asterisk (*) are not available for Kanga Private/Agency use.

Last assessment list update completed by Presence June 27, 2023.

Expertise makes a difference

Our network of 2000+ clinicians from across the country is highly qualified, experienced, and eager to collaborate with your team.

• One or more valid state licenses as an SLP
• ASHA Certificate of Clinical Competence (CCC-SLP)

The children love it. One of my students is so excited to start, he always greets me with his face pressed right up to the screen. Karen Totman Maine School Administrative District 75

We had a hard time finding enough speech-language therapists in our community to provide services for all of our students. Going with Presence, we have students being seen consistently and we’re seeing bigger improvements. Jennifer Derbidge Special Education Coordinator, Bonneville Joint School District, ID

You have become a part of our family and such a loving and caring friend to him that saying goodbye at the end of the year was sad. I, too, had a few tears. You gave so much to him, and he worked to use what he learned throughout the week. We love you and thank you for being a part of our family this year. I know he will remember you. Parent in Tennessee

Elevate your special education program

Deliver best-in-class therapy and empower your team with the support of our network of experienced clinicians using our modern therapy platform.

Caseload management

Ease caseloads

Engage our network to expand your team’s capacity and improve staff morale and retention. Presence clinicians can provide support with classroom observations, consultations, and even parent and staff meetings.

Track progress and understand goals

Simplify your workflow with our award-winning technology. Have all the reports you need at your fingertips—no more requesting reports or chasing down the right person or therapist. A Presence partnership means your data is organized and accessible in our easy-to-use, digital dashboard.

Easing caseloads in Oregon

Speech Language

As the largest district in southern Oregon, Medford School District serves 12,727 students at 21 schools. Because of their remote location, Medford found it difficult to find Speech Language Pathologists (SLPs). They decided to investigate a new way to help provide speech-language therapy for their special needs students.

Latest insights

Insights for schools

Presence Spotlight for Schools: Jennifer O’Keefe, M.S.Ed., CCC-SLP

Insights for parents

Tips for Parents Supporting Speech Therapy at Home

Insights for clinicians

Speech-Language Services for Autistic Children: Teletherapy Has Great Impact

Talk to a special educator or the parent of a child with special needs about their thoughts on “labels” and “identifications,” and you are likely to receive some passionate and potentially lengthy responses. The use of myriad labels in special education is a necessary evil (as some—and I—might say), because in order to qualify for […]

Let’s start with a conversation

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Technology for Schools

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Speech recognition-based ‍ video games designed for people with speech disorders

Try " Stutter Stars " (formerly known as Fluency Friends) today!

Proven speech therapy exercises All our games use scaffolding to teach new techniques, offer gentle practice, and provide encouragement.

Real-time feedback Practice whenever you want, wherever you want. Our games will always give you the feedback you need, even offline.

Monitor your progress Get a glance at your progress with easy to read graphs that reflect performance ranging from a single day to a year.

instant feedback with a personal touch

When a client works together with a speech and language pathologist (SLP), the SLP provides both guidance and feedback on how the client performed or how they can adjust to continue making speech gains. SAY IT Labs proprietary artificial intelligent (A.I.) technology has been created to mimic this behavior by providing instant feedback and player-performance guidance.

in-house speech recognition technology

Speech recognition has become popular by systems such as Siri, Alexa, and Google Assistant. People with speech disabilities have never managed to use such systems with ease nor accuracy.  After years of development, SAY IT Labs has created speech recognition technology that has been trained and adapted specifically for people with various speech disorders. Finally people who wish to practice independently have a platform that understands less common speech productions and offers speech assistance for remediation.

Top-notch technology wrapped in an accessible game

Imagine playing a video game designed for people with speech disabilities where your voice becomes the super power. This is the case with all SAY IT Labs video games where the client is at the center of the universe. Practicing hours and hours of speech goals independently in one of the most entertaining settings is the ultimate puzzle piece imaginable that can stimulate and offer confidence to promote speech practice.

Speech therapy techniques implemented deep within each game

Our proprietary artificial intelligence-based speech recognition technology is designed to support and treat people with a range of speech disabilities. Our goal is to develop a more effective manner to improve speech pathology treatments, increase compliance with treatment recommendations, monitor results and provide ongoing feedback both to the patient and speech therapist, and overall materially improve upon current traditional speech pathology treatment methods. 

Say It Labs represents the intersection of speech recognition technology and speech and language pathology . Stay motivated, learn techniques taught by some of the world's most esteemed communication experts and dare to level up your communication skills.

Your voice is the joystick . Use your voice to climb a beanstalk, swim with dolphins, or jump on crocodiles. Your voice will experience something fantastic as it is used to discover a whole world, manoeuvre around obstacles or collect secret objects.

The best way to conquer speech goals is by practicing. Finally the science has been transformed into a video game that provides real-time feedback . Stay motivated and confident while you explore all the different levels in the game.

Stutter stars

Stutter Stars is the first game developed by Say It Labs in English and Dutch. This game is aimed for children ages 6 to 12 to improve their stuttering. This is the most fun and interactive video game to engage in speech therapy practice where your voice is the joystick.

renown specialists

Renown fluency specialists are helping Say It Labs throughout the different development stages to ensure the best possible version of the games will be brought to the market. They have donated hundreds of hours of guidance and evidence-based research on countless techniques that work towards improving speech from the neurological, physiological, and linguistic levels.

Dr. Suzi Fosnot is a former member of the American Board of Fluency and Fluency Disorders, former fluency professor, and master clinician. The work of the Stutter Stars video game is largely motivated by her work entitled, The Fluency Development System for Young Children.

Dr. Frances Freeman is one of the iconic researchers in the field of stuttering, having recently published her 100th academic article.  She has profound knowledge of what happens in the brain when people stutter. Frances generously provides Say It Labs with scientific expertise.

Have a question?

Got a question   we’d love to hear from you..

(c) 2019-2023 SAY IT Labs BV, a limited liability company registered under Belgian law (VAT: BE 0721.671.486)

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The Comprehensive Speech Communication Laboratory: We Have Ways of Making You Talk

Related Papers

Michael Cronin

Communication Education

This paper describes the Oral Communication Program (OCP) developed at Radford University (Virginia) and discusses key components for a proposal to acquire funding from public or private granting agencies. Analogous to the writing-across-the-curriculum movement, the OCP encourages faculty in all academic areas to incorporate oral communication activities into courses as a means of enhancing the learning process and providing students additional opportunities to practice and improve such skills as public speaking, discussion, and listening. Activities to implement intended outcomes for the OCP are presented in four areas: oral class presentations, speech fright, listening, and group discussion. Descriptions of outcomes, activities, institutional commitment, assessment, facilities, dissemination of program results, and personnel are included. An appendix outlines the OCP by year and area covered; a second appendix lists budget items. (11 references) (JDD)

Basic Communication Course Annual

Stephen Hunt

oladipupo akinola

Abstract: Oral communication fulfills a number of general and discipline-specific pedagogical functions. Learning to speak is an important goal in itself, for it equips students with a set of skills they can use for the rest of their lives. Speaking is the mode of communication most often used to express opinions, make argument, offer explanations, transmit information, and make impressions upon others. Students need to speak well in their personal lives, future workplaces, social interactions, and political endeavors. They will have meetings to attend, presentations to make, discussions and arguments to participate in, and groups to work with. If basic instruction and opportunities to practice speaking are available, students would be able to position themselves to accomplish a wide range of goals and be useful members of their communities. Therefore, this pilot study attempted to describe the applications of the practical based approach to teaching oral communication skills in an ...

Bryant Pugh

Communication at The Center: A Modest Proposal for an Oral Communications Center at Virginia Commonwealth University Bryant E. Pugh, BFA A thesis submitted in partial fulfillment of the requirements for the degree of Master of Fine Arts at Virginia Commonwealth University. Virginia Commonwealth University, 2021 Committee Chair: Aaron D. Anderson, PhD, Department of Theatre This thesis explores the potential for the creation of an oral communication center on the campus of Virginia Commonwealth University. It utilizes the author\u27s personal experience in teaching oral communication in higher education and his students\u27 experience. It examines the primary research, both past, and current, in the subject area of oral communication and its impacts on the college student population. It also examines multiple collegiate oral communication centers and the best practices instilled within their walls, ultimately breaking down significant barriers in student communication anxiety and ove...

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Speech and Language Lab

The Speech & Language Lab facilities are equipped for studio-quality audio/video/physiological recording, high-tech computing, and hardware fabrication. Research team members collect original data, write software, and prototype hardware in the lab.  Frequent collection of data collected in the field (by wearable computers collecting speech data, for example) is managed and analyzed in the lab. The lab is also used for pedagogical purposes by faculty lab members teaching and advising students in speech and hearing sciences.

Audio/Video/Physiological recording

The lab is equipped with a large IAC sound booth with multi-channel HD video I/O, multi-channel wired and wireless audio I/O, and physiological voice recording equipment (electroglottography, accelerometry). The sound booth is used for data collection in a highly controlled environment, and is convertible for adults or children.  Audio and video data are managed by a computer workstation and dedicated high-quality rack recording hardware located in the control room outside the recording booth.  In addition, four fully-equipped audiometry booths, 11 clinical therapy rooms, and several adult-rehab rooms are situated nearby in the department.

High-tech computing

The lab is equipped with two modern desktop workstations, several laptop computers, and a dedicated network server. Workstations are outfitted with studio audio monitors and large video displays for analysis and experimentation. The server is used for very large database (VLDB) storage/management and massively-parallel super-computing (3k+ GPU cores). Computers are equipped with software including LENA, MATLAB, PRAAT, R, Python, and Perl.

Hardware fabrication

The lab is equipped with (electronic) hardware fabrication areas including stations for soldering, testing peripheral I/O hardware sensors (piezoelectric, electroglottographic, acoustic, etc.), and miniaturization. Arduino and Raspberry Pi systems are used for prototyping and rapid implementation. Field testing of hardware and software prototypes are analyzed in the lab.

Behavioral Tests and Evaluations

The lab maintains legacy and the most modern clinical and behavioral tests in our library. Tests include the following:

• Test of Early Reading Ability – Deaf or Hard of Hearing (TERA-D/HH)
• Expressive Vocabulary Test (EVT 2 & 3)
• Peabody Picture Vocabulary Test, (PPVT 4 & 5)
• Receptive One-Word Picture Vocabulary Test (ROWPVT)
• Comprehensive Test of Phonological Processing (CTOPP 2)
• Primary Test of Nonverbal Intelligence (PTONI)
• Test of Preschool Early Literacy (TOPEL)
• Woodcock Johnson Tests of Early Cognitive Development (ECAD IV)
• Phonological Awareness Literacy Screening (PALS)
• Rice Wexler Test of Early Grammatical Impairment
• Goldman Fristoe Test of Articulation (GFTA 2 & 3)
• Wug-Wugs Test

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DIGITAL LANGUAGE/COMPUTER LABORATORY SOLUTIONS

Computer Laboratory, or Speech Laboratory? Well, why not both!

DLCLS - the 2-in-1 laboratory solution for today's digital education landscape. DLCLS features a fully-digital setup, high definition audio, and a well-designed, easy-to-use interface.

ABOUT THE PROGRAM

The Optimus Digital Language Lab Solution provides you with a fully-interactive, easy-to-use Speech Lab with high-definition audio and durable equipment that can withstand long-term daily use. The teachers can also supervise well with the mobile controls installed in their mobile devices.

With the Optimus DLCLS, you are sure to product fluent and proficient speakers in your school, not only in English, but in other foreign languages as well!

EASY-TO-USE

The DLCLS is a true modern solution - requiring no bulky control board and separate recorders and knobs. The main control board is already within the software for a more streamlined setup.

The DLCLS’ accompanying software is, to date, the only speech lab control software that can be controlled remotely via mobile device.

MULTI-PURPOSE SOLUTION

The DLCLS can serve multiple functionalities for your school. Right off the bat, it serves both as your speech lab and computer lab. With additional language content from your school, it can also be upgraded into a foreign languages lab.

Furthermore, you can request our team to upgrade your DLCLS to a Call-Center Agent Training Facility, enhancing job-readiness for students, and possibly generating additional income for the school

NO RECURRING EXPENSES

No cassettes or CDs are needed for the DLCLS, unlike traditional speech lab setups. With digital filings and recordings, both audio quality and storage are better with the DLCLS. Maintenance is minimal thanks to less parts and less buttons.

Finally, Optimus makes all DLCLS Software Updates free of charge to your school, as long the existing hardware is still compatible.

TRAINING FOR TEACHERS

Training is free-of-charge for your teachers, along with a comprehensive user’s manual including step-by-step producers and screenshots, ensuring a smooth learning experience for both teachers and students.

[email protected] | Phone: (02)8.340.4899

Audiolab helps audiology and speech-language pathology students build their skills! Request Audiolab for Your University

Already have an Audiolab account? Go to Audiolab

An interactive online learning tool

• Administer pure-tone hearing tests
• Obtain hearing thresholds
• Practice masking
• Assess diverse patient populations
• Recognize different types of hearing loss

For students with active Simucase memberships, Audiolab access is free!

Hearing Screenings

Students have the opportunity to administer hearing screenings to 75 patients in five different pediatric and adult settings. Each student can earn clinical hours following a debrief session with a supervisor.*

To begin, a student chooses a patient set to screen, then selects the frequencies and screening dB level.

The student receives feedback for incorrect decisions, and they cannot move on to the next patient until they complete the screening correctly. On completion, they can report their results and go to the next patient.

When they finish screening all 15 patients, the student can download their reports to provide to their instructor.

Pure-Tone Audiometry - Basic

Students have the opportunity to complete pure-tone hearing testing and to plot audiograms in Basic Mode .

Basic Mode includes 25 patients at five different pediatric and adult settings. Each student can earn clinical hours following a debrief session with a supervisor.*

To begin, a student chooses a patient set to test. Then they select the appropriate dB levels and frequencies using standard clinical procedures to obtain thresholds.

In these simulations, virtual patients will respond as patients might in the real world; they may be inconsistent in their responses when they are at or near thresholds. The student can plot audiograms as they test a patient’s hearing.

Once testing is complete, the student can report their results. The student receives feedback for incorrect decisions, and they cannot move on to the next patient until they complete the evaluation correctly.

Pure-Tone Audiometry - Advanced

Students have the opportunity to determine if a patient needs masking by reviewing the pure-tone audiometry results in Advanced Mode . Students can then practice calculating masking levels, selecting channels, and completing masking for bone conduction.

Advanced Mode includes 10 patients at two different settings. Each student can earn clinical hours following a debrief session with a supervisor.*

To begin, a student chooses a patient set to test. The student then completes the masking checkpoint to determine if the patient requires masking.

If masking is not required, the student advances to the next patient. If masking is required, the student calculates and sets the masking level, applies continuous noise to the appropriate channel, and presents a tone.

When they complete testing, the student can plot audiograms and report their results. The student receives feedback for incorrect decisions, and they cannot move on to the next patient until they complete the evaluation correctly.

For all sets, student activity is saved and is available as a PDF report.

Audiolab teaches audiology and speech-language pathology students to administer pure-tone hearing screenings and testing, plot audiograms, and recognize different types of hearing loss. Audiolab was created by Lauren Calandruccio, MA, PhD, and Case Western Reserve University’s SpARLab (Speech and Auditory Research Laboratory) member Daniel Weidman (Case Western class of 2021), who put their heads together to develop this innovative tool to teach students in Calandruccio’s Introduction to Audiology course during the summer of 2020.

In April 2021, the program was licensed to Simucase. Calandruccio and Weidman are proud to be the inventors of the original program. They hope that many students and instructors benefit from the teaching tool and use it as a way to weave discussions of diversity, multiculturalism, and multilingualism into their audiometry curriculum.

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This product or portions thereof was manufactured under license from Case Western Reserve University, U.S. Patent Numbers 9,911,352; 10,089,895; Canadian Patent Number 2,673,644; U.K. Patent Number 2458054; Australian Patent Number 2007342471.

*Students must be supervised by a licensed practitioner in your field to fulfill professional standards. Supervision of clinical simulations must include a debrief. More details for your profession .

Speech Communication Laboratory

University of maryland – college park.

The Speech Communication Lab (SCL) and related offices are located in the  University of Maryland , College Park campus at A.V. Williams Building. SCL, headed by Professor  Carol Y. Espy-Wilson , is a part of the  Electrical and Computer Engineering (ECE)  Department and the  Institute for Systems Research (ISR)  at the University of Maryland. Members of the lab consist of undergraduate students, graduate students and research scientists.

Research in SCL combines digital signal processing, speech science and machine learning to address issues in speech communication. One major effort is concerned with the development of several components of a speech recognition system based on phonetic features. In particular, there are projects focusing on the signal representation, lexical access and the development of a new paradigm for speech recognition. A second project is focusing on the improvement in quality and intelligibility of speech and the development of tools for speech enhancement. A third project is concerned with articulatory and acoustic modeling. The fourth project concerns speaker identification using a set of acoustic parameters automatically extracted from speech. We have ongoing work on the automatic extraction of such parameters from speech for both speaker and speech recognition purposes. Other research interests involve speech synthesis .

The lab consists of a network of several workstations that are equipped with tools that allow speech analysis, playback and digitization. Software tools include  HTK , SPlus,  Matlab , Maeda’s vocal tract model, and various word processors. We have also developed  VTAR , a Matlab based program for vocal tract acoustic response calculation based on a frequency-domain model.

Sources of support include grants from the government agencies such as the  Department of Defense ,  NSF  and  NIH , and private agencies such as  Speech Technology and Applied Research , the  Honda Research Institutes  and Hughes Network Systems.

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Speech Technology and Smart Interaction Laboratory (SpeechLab)

Active research for theoretical and applied topics of speech technology and smart interactions.  Regarding deep learning besides the basic architectures (feed-forward, convolution, recurrent - LSTM, GRU) we study autoencoders, synthetic gradients and other emerging topics. Additonal topics include text processing, time series classification and prediction. Our colleague - Bálint Gyires-Tóth- has been an accredited trainer and academic ambassador of the NVidia Deep Learning Institute.                         

The Lab has developed the following technologies and applications:

• multiple speech synthesis technologies on several computer plaforms (Windows, Android, Linux, ...)
• special speech technology applications (e.g. railway announcement system, person and company name synthesis, price list synthesis. Speech synthesis for visually and speech impaired people, communication application for stroke and aphasic patients, call center automation, social robor application, multimodal information system for elderly people)

Recent related EU projects: PAELIFE, VUK, DANSPLAT, AI4EU, APH-ALARM Tasks in the projects: deep learning algorithms, user interface design, system issues

Project laboratory topics

• Conversational AI applications
• Speech synthesis application for aphasic patients
• Talking mobile applications
• Deep learning – based machine learning
• Silent Speech Interface
• Deep learning based self-driving car methods
• My own radio channel

Description of the lectures

Human-computer interactions , Human-Computer Interaction

Collection of fun teaching resources for anatomy and physiology of speech

Over the last year, I’ve been slowly amassing links, tweets, ideas, and resources to make teaching Anatomy & Physiology of the Speech Mechanism more fun and interactive for my undergrads. In an attempt to make my now-totally-remote course more interactive, I’m returning to many of these in an effort to catalog what I like about them and think about if and how I’ll incorporate each into my materials this fall. This is both meant to be an annotated reminder to myself as well as hopefully a useful list of resources to someone who happens across this post.

Most of these are free or very accessible. A few (AnatomyTV and MergeCube) are more expensive, but I’ve linked them here because I either use them or think they sound really nifty. Many of the ideas I’ve curated have come from Twitter 1 . In these cases, I’ve linked to the original tweets as well as the resources mentioned. Because I always find it helpful when others post useful resources they’ve used and/or come across, I’m posting my list in that is the case for someone else who comes across it here.

Traditional teaching materials, with a spin

Netter’s atlas of anatomy for speech, swallowing, and hearing companion online resources.

What I like

• You don’t even need to buy the book to access this! Users can register for the companion for free. The website says “free with textbook” but it’s also free without.
• Loads of review quizzes
• Lots of labelling with Netter’s images!

Anatomy Zone walk-through videos

• There are a million and a half YouTube videos for anatomy demonstrations, but I especially like the Anatomy Zone videos (especially their larynx description series), which walk through a 3D anatomical structure (using Biodigital ), explaining concepts along the way.
• Descriptions are very clear, and it’s like having access to the interactive BioDigital program (but you aren’t actually the one doing the interacting)

Interactive 2D and 3D models

Free resources, interactive larynx.

• Mostly static images, but allows you to see various layers/contexts
• Good for labelling practice
• Has a stock of short video clips, both animated and scope recordings
• Free website - no subscription or account necessary

Seeing Speech

• Interactive IPA chart that allows you to view speech production as an animation, MRI, or ultrasound recording (of multiple speakers).
• More phonetics-centric, but still very helpful

BioDigital , Head & Neck view

What I like - I’d only actually seen these via the AnatomyZone YouTube videos, assuming that this was an expensive paid program. While there ARE expensive paid options, there’s actually a TON you can do with a free account. You can view individual structures or multiple layers, pan and rotate, and use as labelling practice. - NOTE I have not actually played around with this because we have institutional access to AnatomyTV, which I’ve included below in the “more expensive” resources

More expensive resources

• Has a huge catalog of structures that you can view and rotate. You can toggle the layers, view in more or less context, and read detailed descriptions.
• In addition to the main featuers, it has quizzes and labelling exercises, image banks of diagrams and illustrations, lots of videos (including muscle action, phonation, and swallowing) and case study descriptions
• You can also save custom image and text, which is super useful for self-study
• Add-on options include the option for instructor-created quizzes (“Perceptual and Adaptive Learning Modules”)

Con: Expensive

• This is an expensive subscription, but if your institution has access to it we’ve found it very useful.
• Last year the UB library got a subscription to the Speech-Language Pathology clinical specialty, but there are other specialties/bundles available on a subscription or individual basis.
• There are other similar programs (such as BioDigital , used in the AnatomyZone videos I talked about above), and most are fairly pricey.

MergeCube as seen on Twitter !

• I haven’t personally used this, but it uses a VR cube, headset, and app combo to allow you to see and “hold” 3D renditions of anything you can find a template for.

Blowing minds with the MergeCube @MergeVR #anatomy teaching just got virtual (s/o to @StrathDigitalEd ) pic.twitter.com/fk3QswgAJV — Dr Claire Timmins (@clairemtimmins) November 27, 2018

Hands on arts-and-crafts

• Good for promoting more low-key tactile learning
• I thought offering things like this as extra credit was brilliant:

I'm giving coloring book pages as extra credit options in my grad SLP neuroanatomy course in the fall.. and I won't even lie about how excited I am about it 😂 highly recommend this book! (Ps, it is SUPER affordable) pic.twitter.com/iEco8nG8PF — Dr. Brielle C. Stark (she/her) (@BrielleStarkPhD) July 25, 2020

Coloring books

I have not yet found a coloring book specifically for SLPeeps, but I am constantly on the look out. I jokingly said I’d commission one if I could find the right artist, and I actually DID email this guy but never heard back. A student actually made her own and showed it to me and I melted into a puddle on the floor.

Neuroantomy

• Netter’s Neuroanatomy Coloring Book

General anatomy

• Netter’s Anatomy Coloring Book
• Good for general reference, but not specific to speech.

Build your own…

Build your own paper larynx.

• See also Pinterest templates Examples in the wild:

Guess what we made in class today #phonetics #voice #mySLTteachingday pic.twitter.com/2wpURVEqNs — Dr Claire Timmins (@clairemtimmins) February 13, 2019

And with muscles!

Larynxes with added intrinsic muscles #anatomy #slt2b @Strath_SLT @strathspeechies pic.twitter.com/e3cMUrd4K7 — Dr Claire Timmins (@clairemtimmins) February 20, 2019

Build your own vowel resonators

Miscellaneous media and resources, the #blackinneuro hashtag on twitter.

• Highlights Black scholars in neuro-related fields. Excellent to showcase when discussing future career options for undergrads in our program.

This Twitter thread review of white matter tracts

Brief anatomic-functional review of main white-matter tracts! Open Thread. Covering corticospinal, ventral and dorsal associative streams, frontal aslant, and cingulum. #neurorad #FOAMrad #neurosurg pic.twitter.com/MLFWyZLRrV — Pablo Naval-Baudin (@pnavalbaudin) June 15, 2020

Voice doctor

• Audio and video of healthy and disordered voice production

Schematics/illustrations

Sometimes the schematics I create get a little out of hand #a beautiful mind pic.twitter.com/GctaV6mQnx — Ianessa Humbert, Ph.D. (@dr_deglutition) April 3, 2020

Facial muscles make-up tutorials

• There are lots of these out there, but here’s one:
• Anatomoji is from Dr. Toni Burke’s instagram . She’s an “aesthetic doctor” but posts fun resources about anatomy of the face. Haven’t looked through extensively yet to know how accurate/helpful this is…
• Sadly not an actual emoji

Anatomy Art

• Jason Gilde
• LyonRoadArt

My Twitter feed is a bit of an anomaly, I have learned, as it is mostly a hub of cheerful stats memes, dataviz, and bright corners of academia making fun of itself. There very, very dark corners of Twitter but I’ve gotta say, I’ve come across some really wonderful academic inspiration there. ↩︎

This page contains approximately 175 links to resources for learning fundamental concepts and conducting research in phonetics. For details about the design and organization of this page, see the final Appendix section.

Highlighted resource : Learn about intonation on the Possible Phrase-final Tonal Configurations in American English page.

See Extensive Websites for Learning Phonetics (Education page) for many comprehensive resources, not specific to any one topic.

Laboratory Activities in Phonetics and Speech Science

A number of interactive quizzes and experiments in Phonetics and Speech Science.

IPA Symbols

Vowel measurement, psychoacoustics, consonant perception, audio-visual perception, emotional speech, administration.

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Speech Monitoring of Cognitive Deficits and Stress

Principal Investigator: Philip Lieberman, Ph.D.

Organization: Brown University

Studies have shown that computer analysis of a person’s speech reflecting motor control problems can be used to remotely assess deficits in comprehending language, cognition and decision-making abilities. Dr. Philip Lieberman is using these findings to develop a system that monitors speech patterns to predict mental abilities. Lieberman is studying speech and behavior patterns of climbers ascending Mount Everest, where life-threatening stress and neurologic impairment is similar to what may be encountered in space. He is also using laboratory-based studies of task-induced stress. His work is integrated with other NSBRI projects aimed at systems that monitor an astronaut’s ability to perform. The techniques being developed also have general applications such as in the diagnosis and treatment of parkinsons disease and alzheimers dementia. One critical application will be on NASA’s projected manned mission to Mars.

NASA Taskbook Entry

Technical Summary

Earth applications.

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The Interactive Systems Lab at KIT and CMU focuses on technologies that facilitate the human experience, human mutual understanding and communication. Research ranges from speech recognition, translation, speech synthesis, language, vision technologies, person tracking and recognition, multi-modal and cross-modal perceptual interfaces, smart rooms and pervasive computing. Head of the Interactive Systems Lab is Prof. Alex Waibel .

Our laboratory is founding member of interACT . The international center for Advanced Communication Technologies is a joint center between eight of the leading universities in the field of computer science.

Rather than artificial intelligence (AI) getting in the way of the human experience, project MeetWeen (My Personal AI Mediator for Virtual MEETtings BetWEEN People) harness’ its power to make human-human interaction more seamless and natural, eliminate language barriers, replace the techno-clutter with support. MeetWeen is EU-funded within Horizon 2020 for a duration of four years.

The Journey of Alex Waibel and the Rise of Spoken Language Translation.

An Overnight Success Story 45 Years in the Making.

Artificial Intelligence was the topic of the summer party of the state representation of Baden-Württemberg in Berlin on July 6, 2023. About 1600 guests visited the event and tried their language skills at the KIT stand. With its “face dubbing system” ISL gave the visitors the possibility to speak in different languages and to see the output on a video. 

ISL presented its technology and research at the KIT Open Door Day on June 17, 2023. The public was invited to speak in different languages, in the own voice and with fitting lip movement. ISL was part of the KCIST joint stand –with thousands of visitors it was a great day.

Alex Waibel presented his research during a “Konrad Zuse Lecture” in Hünfeld, Germany on June 16, 2023. He was invited by the “Konrad Zuse Gesellschaft e.V.”, honoring Konrad Zuse who built the first computer more than 70 years ago. Waibel’s lecture was part of the “Hünfelder Gespräche” a high level lecture series.

Alex Waibel received the 2023 James L. Flanagan Speech and Audio Processing Award from the Institute of Electric and Electronic Engineering (IEEE) in recognition of his groundbreaking contributions to spoken language translation and supporting technologies. IEEE selects Flanagan Award recipients based on their impact on the field, innovation, leadership, publications or patents, honors or seminal contributions, and more. Waibel joins a cohort of less than 25 researchers worldwide who have earned this prestigious award since its 2002 inception. He was honored for his achievement on June 6 during the IEEE International Conference on Acoustics, Speech and Signal Processing in Greece.

KIT invited the upcoming students to the “Campustag” on May 13, 2023. ISL showed demos and informed about his research and job opportunities during the whole day.

On April 20, 2023 US consul general Thatcher Scharpf visited the ISL. He and his delegation received a comprehensive insight by Alex Waibel, into speech technologies and their application.

Alex Waibel will receive the 2023 IEEE James L. Flanagan Speech and Audio Processing Award for his groundbreaking contributions to spoken language translation and supporting technologies.

A professor in Carnegie Mellon University's School of Computer Science has earned a top honor for his decades of work in the field of speech translation.

Alex Waibel will receive the 2023 James L. Flanagan Speech and Audio Processing Award from the Institute of Electric and Electronic Engineering (IEEE) in recognition of his groundbreaking contributions to spoken language translation and supporting technologies.

Ein internationales Team um das ISL führte im Juli 2022 während einer Expedition in einem U-Boot zum Wrack der Titanic in rund 4 000 Metern Tiefe Tests zu neuen Formen von Videokonferenzsystemen durch. Der Vortrag beschreibt die Forschungsreise in Bildern (Vortrag auf Deutsch, automatisch und simultan übersetzt in verschiedene Sprachen): 06. Feb. 2023, 19.00Uhr, Johann-Gottfried-Tulla-Hörsaal des KIT

CMU celebrated Raj Reddy's 50+ years at Carnegie Mellon with a lecture on October 14, 2022. Raj is a pioneer in the fields of robotics, artificial intelligence and speech recognition. Among many highlevel speakers (see program ) , Alex Waibel honored his doctoral father with a comprehensive Lecture under this link .

Minister-President Winfried Kretschmann, accompanied by several Ministers, Members of Parliament, Media Representatives, Companies & Start-Ups, Scientists, University Representatives as well as Political Administrators visited Pittsburgh and Carnegie Mellon University beginning of October 2022. Prof. Alex Waibel organized the visit at CMU where Jahanian Farnam, President of CMU welcomed the delegation.

The Leopoldina and the Korean Academy of Science and Technology (KAST) are working together to increase the mutual visibility of the scientific communities and to intensify the dialogue between academics from both countries. On Sep 29-30 Alex Waibel chaired a joint symposium on the topic: Artificial Intelligence and the Digital Age – Implications for the Future of Society.

The institute for Anthropomatics and Robotics opened its doors on July 01, 2022 from 3-9pm and gave an insight in its current research. Visitors were able to try the products themselves translate their spoken sentences into different languages. Artificial intelligence and its utilisation were presented in talks by Prof. Tamim Asfour and Prof. Jan Niehues.

Researchers at Karlsruhe Institute of Technology (KIT) and Carnegie Mellon University (CMU) have developed a method for transmitting video conferences over very low bandwidth connections, enabling such transmissions even under extreme conditions. Alex Waibel now tested the technology during a dive to the wreck of the Titanic, lies at a depth of nearly 4,000 meters in the North Atlantic  further information  (by CMU).

Invitation to the lecture given by Marcello Federico, Amazon Web Services, AI lab on Thursday, May 19, 2022 at 3.45-04.30pm (KIT, Bldg. 50.20, room 148). Dr. Federico, principal applied scientist at AWS AI lab, will give an overview on the science work (machine translation, automatic speech dubbing, dialogue systems, and natural language understanding ) on NLP @ AWS AI Labs. He will also present internships and job and funding opportunities for NLP scientists with AWS AI Labs.

Alex Waibel has been elected a fellow of the International Speech Communication Association (ISCA). The ISCA recognized Waibel for his pioneering contributions in multilingual and multimodal spoken language processing and translation. The ISCA fellows program recognizes outstanding members who have made significant contributions to the science and technology of speech communication. Waibel will be honored during the opening ceremony of INTERSPEECH 2022 this September in South Korea. 

France has taken over the EU-Presidency. One of the mayor events was the "Innovation, Technology and Multilingualism Forum" on February 7-9, 2022. Alex Waibel was invited to give a keynote on "Innovation, Technology and Pluralingualism" - find the entire program here...

Explore our simultaneous automatic translation system in action! Live at KIT's  Triangel Open Space on Friday, Oct. 08, 2021 from 10.00am-04.00pm. Further info...

We are proud to announce that our planned event was accepted as official workshop by the  IEEE International Conference on Automatic Face and Gesture Recognition 2021, Jodhpur, India (Hybrid Event), to be held on Dec 15 - 18, 2021 . The call for paper is now open - have a look, or browse the workshop's web . 

The US company Zoom Video Communications acquires kites GmbH, a KIT spin-off specializing in the development of real-time machine translation solutions. This was announced by Zoom on 29.06.2021. Zoom will also invest in further research at the Karlsruhe site. kites GmbH is an expert in real-time speech recognition and translation - the team of kites will help to improve Zoom's machine translation.

English news see on zoom.blog

The Science Festival "Effekte" is taking place in Karlsruhe from June 12-20, 2021. Part of the Festival is "7 days, seven topics" where one topic of the clubhouse talk is the the revolution of AI - follow the discussion, moderated by Stefan Fuchs  (in German only). 

KIT's Annual Celebration, on April 22, 2021 for the first time in a digital format, was translated by our lecture translation service. Further information on the service were provided in the Lecture Translator Lounge. 

Every week we will present in a short overview video research that was already performed many years ago at ISL. This week: Support tool for translation in the European Parliament, developed during project EU-BRIDGE (2012-15)....

Lectures during the summer term are taking place as planned! Our Lectures will be held via Zoom and are translated in different Languages via our Lecture Translator!

ISL wishes all our colleagues, partners and friends a Merry Christmas and a Happy and Healthy New Year 2021!

The next "International Conference on Spoken Language Translation (IWSLT)" will take place in Bangkok on August 05 & 06, 2021. As in 2020 IWSLT is an official workshop of ACL

ISL on TV - browse our hightlights in speech technology in 3Sat-nano...

To our News Archive

CHECK OUT MY TIER 2 VOCABULARY INTERVENTION WITH RESEARCH, VISUALS AND MNEMONICS!

Interactive Speech Therapy Room Decor

What if you could easily make your speech therapy room decor come to life? Today I’m sharing quick and easy ways to make it interactive through the use of tap lights!

(Tap lights stick to your wall or door and are easy to find at various online marketplaces such as Amazon)!

This versatile, functional decor will allow you to target the areas of articulation, language, social skills and more!

1. Articulation – Speech Therapy Room Decor

Early sounds.

I love using the popular song “Baby Shark” to target early developing speech sounds! Each time students recite a verse (filled with sound repetitions), they press a tap light!

Articulation Hierarchy

I love helping students master sound production by working through each step at the sound, word, phrase, sentence and conversational levels through the use of tap lights!

2. Language Speech Therapy Room Decor

Wh questions.

Prompt a student to ask you a question by tapping a light next to a WH referent! Or, ask students to retell a story and tap a light each time they provide information about each area!

Vocabulary Attributes – Describing Activities

Ask your students to describe a vocabulary word according to each attribute! For added fun, play a game in which one student tries to guess a secret word by asking another student attribute questions!

3. Social Skills – Speech Therapy Room Decor

Morning greeting choices.

These morning greeting choices make a fabulous door decoration! Help your students appropriately greet others by placing the visuals and tap lights on the door and asking your students to touch the light corresponding to the greeting they prefer as they enter your room!

Conversation Skills

Help your students self-monitor by asking them to tap a light after they complete a step in the conversation. Tap lights also work great as visual cues for students who need a reminder (e.g. ask a question)!

Emotional Literacy

These feelings visuals work beautifully in a calm down corner as they provide a great way to help students identify and express different emotions.

Calm Down Exercise

This grounding exercise also works effectively in a calm down corner as each step helps students calm and regulate their emotions.

Voice Level

Not only are these visuals great for your speech room, but they’re also excellent for classroom decor as they let students know expectations for vocal volume at any given time and teach students how to self-monitor and make adjustments.

4. Stuttering Therapy – Speech Therapy Room Decor

This decor also serves as a teaching tool and engaging activity that helps students understand and use a variety of fluency enhancing behaviors.

Would you believe there are even MORE ways to use tap lights as part of the dynamic and interactive speech therapy room decor you set up for your students???

>> Check out all of my interactive speech therapy room decor , which includes photos, goals and tips for success as well as large, small and black-and-white versions!

Or pin it for later!

Are you planning on making your decor more interactive? I hope you’ll let me know if you decide to try it out!

This is SO fun! I think this will really help my life skills kiddos and get them excited about pushing the lights! Thanks for sharing such a fun and interactive idea. Can’t wait to try it out. Especially the emotions, volume, social skills, and self-calming strategies.

Thanks so much for your kind words, Melissa! I’m so happy to hear that these ideas will help your students!

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Text to Speech for customer service

Discover how AI will transform your customer support

• What is Text to Speech?

Synthetic speech for customer service: The benefits

• How to: Using ElevenLabs’ TTS for customer service

What to consider when designing AI customer service voices

Final thoughts.

AI T ext to Speech (TTS) technology is revolutionizing customer service, making customer service chatbots sound more human and customer service interactions feel more personal. With the power to transform written content into spoken word instantly, this technology offers a faster, more accessible way for businesses to connect with customers.

We’ve rounded up all you need to know about how businesses use AI text-to-speech to save money and increase customer satisfaction.

What is text-to-speech?

AI text-to-speech software (like ElevenLabs) utilizes machine learning algorithms to convert text into natural-sounding speech. These AI models are trained on large datasets of human speech to learn the nuances of natural language, intonation, and pronunciation. This allows them to accurately mimic what a genuine human voice sounds like.

They can adapt to different languages, accents, and speaking styles, providing a more versatile and customizable experience for users. Additionally, AI text-to-speech systems continuously improve over time through further training on new data. This allows them to generate even more natural-sounding speech. Compared to traditional text-to-speech systems, AI-powered tool often produce more realistic and expressive voices that closely resemble a natural sounding voice.

Businesses use AI-generated synthetic speech for two main use cases: automated calls and interactive agents. In both instances, utilizing the right AI TTS tool can have a significant impact on the customer experience.

When you hear the term "synthetic voices", you might be unsure if these tools are suitable for contact centers. However, solutions like ElevenLabs offer hyper-realistic custom voices that are incredibly life like, offering customer service teams a wide range of benefits.

Natural sounding voices

AI text-to-speech models significantly enhance the user experience within customer service chatbots by offering a more natural and human-like interaction. The synthesized voices generated by these models closely resemble human speech patterns, making it easier for customers to engage with and understand the information being conveyed.

Multilingual capacity

These models not only improve understanding and engagement for customers but also cater to a diverse audience by adapting to various languages, accents, and dialects. This versatility eliminates the need for a company to invest in multiple voice actors or recordings, streamlining the deployment process and reducing costs.

Curious about multilingual AI voices ? Check out ElevenLabs’ global speech synthesis capabilities below.

Interactive voice response (IVR)

AI-powered text-to-speech models have the capability to continuously learn and improve based on user feedback and interactions. This iterative process ensures that the speech output remains up-to-date and relevant, enhancing the overall effectiveness of the chatbot over time.

How to use ElevenLabs TTS for customer service 

• Choose from pre-made voices in Voice Library , or use Voice Cloning . Check out a few examples of voices from ElevenLabs' extensive library below.

• Fine-tune the voice according to your preferred characteristics, expressiveness and accent.

• Enter text in any of ElevenLabs 28 supported languages . The TTS model will then analyze the context. Listen to just a few of the languages that ElevenLabs supports below.

• The TTS tool instantly generates spoken audio. You can listen before downloading, then save them in your preferred audio format. Your AI customer service voice is now ready for use.

It’s important to ensure that AI chatbot or automated call voices don’t sound robotic—this will put people off interacting with them. That's why ElevenLabs prioritizes creating natural sounding voices that are expressive and contextually aware. 

Secondly, it’s crucial to consider that the API behind AI customer service speech can offer streaming which is up to business standards. ElevenLabs Enterprise uses PCM streaming to generate audio with enterprise-grade quality, security and scalability. 

With ElevenLabs Enterprise, streaming requests skip the queue with rendering priority. This ensures consistent low latency responses —under one second for any request length. In other words, it's the perfect system for ensuring a smooth customer experience at all times.

AI text-to-speech technology significantly enhances customer service chatbots, making interactions more human-like and engaging. What's more, using AI text-to-speech allows businesses to save costs and increase customer satisfaction.

With ElevenLabs' advanced TTS tools, businesses can revolutionize their customer service experience and provide dynamic, personalized interactions tailored to each user.

Ready to take your customer service to the next level? Sign up for ElevenLabs today.

AI-Powered Customer Service

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What is text-to-speech (TTS) technology, and how does it work?

Text-to-speech (TTS) technology converts written text into spoken words. It utilizes artificial intelligence (AI) algorithms trained on large datasets of human speech to generate natural-sounding speech that closely resembles human speech patterns. These algorithms analyze the text and generate synthesized voices that read the text aloud.

Why should businesses use text-to-speech for customer service?

Businesses can benefit from using text-to-speech for customer service by enhancing the user experience with more natural and human-like interactions. Text-to-speech technology also enables businesses to cater to a diverse audience by adapting to various languages, accents, and dialects.

What advantages do ElevenLabs' TTS tools offer for customer service chatbots?

ElevenLabs' TTS tools revolutionize customer service chatbots by providing advanced features such as expressiveness, ease of integration, and context awareness. These tools enhance comprehension and engagement for users, deliver personalized interactions, and streamline operations for businesses.

How does ElevenLabs' TTS technology differ from traditional text-to-speech systems?

ElevenLabs' TTS technology utilizes AI algorithms to produce more realistic and expressive voices compared to traditional text-to-speech systems. Additionally, ElevenLabs' TTS tools offer adaptable language capabilities, continuous learning, and enterprise-grade quality, security, and scalability.

How can businesses integrate ElevenLabs' TTS tools into their customer service operations?

Businesses can easily integrate ElevenLabs' TTS tools into their customer service operations by following a simple process: choosing from pre-made voices or customizing and fine-tuning voices to their preferences, entering text in any supported language, and instantly generating spoken audio. 

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