amazon icqa problem solver resume

Everything About the ICQA Associate Job at Amazon

• February 17, 2022
• Amazon , Career Advice

The ICQA department in Amazon warehouses is charged with assessing the accuracy and quality of inventory. ICQA associates help execute this task.

ICQA stands for inventory control and quality assurance . ICQA is also called inventory control specialist in other organizations.

Common processes in the ICQA department include:

• Count – counting items in bins to ensure that everything the inventory system thinks is there has actually been accounted for. Types of count include SRC , CC, SBC and IRDR .
• Amnesty – amnesty are the people that walk on robotic floors and resolve issues with the robots.

• Problem solve – ICQA problem solvers verify and fix issues identified with the inventory.
• Damageland – this is where all damaged items in an Amazon facility are sent so that they can be returned to the vendor, sold at a discount or destroyed.

The ICQA department may have other functions (depending on the facility ), such as:

• Loss prevention
• Vendor fraud investigation
• Bin consolidation
• Inbound support services (ISS)
• Area organization

The most common counts done by ICQA are:

• SRC : simple record count. Scan a specified product in a bin and count only similar items.
• CC : cycle count. Scan each item in a bin using the scanner.
• SBC : simple bin count. Count all items in a particular bin and input the number in a scanner.
• IRDR : inventory record defect ratio. A special type of cycle count that requires a higher level of accuracy to ensure accurate DPMO (defects per million opportunities) numbers. A high level of accuracy (closer to 100%) is required in IRDR.

Common duties and responsibilities of an ICQA associate

• Counting items in bins to make sure that all stowed items are accounted for.
• Pick up items dropped on the AR floor (for Amnesty associates).
• Identify and fix issues with robots on the AR floor (for Amnesty associates).
• Inspect items to make sure there are no defects.
• Investigating quality errors in other departments such as stow and pick.
• Developing software tools such as dashboards needed by decision makers (for ICQA data analysts ).

Tips for working in ICQA

Pay and benefits.

ICQA associates on the warehouse floor earn the same amount as other entry-level employees at Amazon facilities (i.e., $15 minimum pay).

There is no pay increase when you get transferred to ICQA.

ICQA associates that work off the floor, e.g., ICQA data analysts and ICQA program developers may earn more.

For higher positions in the department, the pay will be higher and will depend on the hierarchy level of the employee. For example, a T3 process assistant in ICQA gets at least $2 more than a T1 associate.

How to become an ICQA associate

ICQA is a support role and new hires don’t get to work in this department until they have gained some experience in their current paths.

There are are a few ways in which associates typically get into ICQA:

If there are no opportunities to transfer, talk to your AM and the ICQA AM; they may be able to help you out.

Pros and cons for working in ICQA

ICQA is one of the most important departments in an Amazon facility but Amazonians love and hate it in equal measure. Generally, there are some benefits and drawbacks that come with working in ICQA.

Get a pair of comfortable work shoes to alleviate these problems. Also, take advantage of the Zappos at Work program where you get $110 to buy work shoes from Zappos.

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ICQA Associate Resume Samples

An ICQA Associate is a type of fulfillment associate who is responsible for picking, packing, and shipping orders received from the customers. While the duties vary based on the size and type of the facility, the following are certain common duties listed on the ICQA Associate Resume – locating merchandise in the storage areas, ensuring the internet counts matches with actual counts, generating documents from systems, arranging all incoming shipments in appropriate storage areas, and making sure all the items are in good condition.

To work as an ICQA Associate, the person should be skillful in the following areas – the ability to lift and move heavy items, knowledge of locating the product from the right storage location, knowledge of adhering to safety protocols, physical stamina to move and lift heavy items, and a solid understanding of different aspects of production. Formal education beyond a high school diploma or GED is not expected.

• Resume Samples
• ICQA Associate

ICQA Associate Resume

Objective : As an ICQA Associate, responsible for Providing hands-on direction to associates for the operation of the DC so that they contribute to the overall successful movement of merchandise within established levels of service, accuracy, and productivity standards.

Skills : Customer Service Experience, Quality Control Experience, Scanner Experience, Packing Experience, Cashier, Data Entry.

Description :

• Trained new starts/transfers/campers for our ICQA processes.
• Strived for 110% every day.
• Moved pallets for new reserve racks/racks in M-mod Problem Solve: Fix problems within the mods so therefore ICQA counters can continue the process of which they are in.
• Spoke with different department representatives and managers within the warehouse to ensure a better working environment by bringing up associate barriers.
• Trained in CPR and AED usage, evacuation drills, inclement weather drills, and helped whenever there was a safety issue within the FC.
• Attended and conducted SRB meetings with all Senior Ops in the building.
• Used a hand held scanner to locate bins and products.

Objective : Responsible for working closely with the training group to ensure associates are trained/cross-trained and certified in all operational areas, Recognizing training deficiencies, and works with the manager to retrain/address issues.

Skills : Ms Excel, Computer, Scanning, Customer Service.

• Maintained accurate stock records and schedules.Supervised material flow, storage and global order fulfillment.Conducted monthly, quarterly and yearly inventories of warehouse stock.
• Reported inventory balances and cycle counts in both the ERP and WMS systems.Oversaw warehousing and storage practices and housekeeping.Worked at a rapid pace to meet tight deadlines.
• Designed or queries, compiled of data and generation of reports in MS access and Excel.
• Charted and graphed data for reporting purposes in depth research of defect trends.
• Scanned bin location Scan items Count items to ensure correct quality control.
• Used scanner to count items in bins documenting number of product.
• Investigated inventory discrepancies reported by Operations team.

Objective : Reliable and punctual Sales Associate who possesses an excellent work ethic and more than 3 years in retail. Areas of expertise include inventory, cash management and exceptional customer service. 

Skills : 10-Key, Money Handling, Customer Service.

• Loaded and unloaded pieces into boxes for shipment.
• Adhered to all requirements and regulations for interstate HAZMAT carriers.
• Verified computations against physical count of stock.
• Operated PC and RF-based computer systems with a high level of accuracy.
• Complied at all times with SOX, USDA, FDA, DOT and U.S.
• Attached identifying tags to containers.
• Performed physical inventory cycle counts, and reconcile inventory variances.

Objective : To establish a long-term career in a company where I may utilize my ICQA Associate professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.

Skills : Microsoft Excel, Clerical, Cashier, Cash Handling, Cash Register, Cash Register, Customer Service, Server.

• Responsible for counting items within the warehouse and leaving shipments.
• Stored and accounted for data in a timely fashion.
• Maintained quality control of inventory.
• Used of forklift and PDA barcode scanner.
• Communicated updates and relay important operational information about clients directly to ICQA Lead.
• Resolved merchant facing requests around inventory related issues.
• Understood of cycle counts and inventory control processes according to written SOPs.

Objective : Obtain an associate position where I can maximize my management skills, quality assurance, training experience, and leadership skills. I want to work in an environment where I am enabled to make a positive contribution to my peers and the community.

Skills : Customer Service, Microsoft Office, Technology Savvy, Writing, Photography, Photoshop, Supervising, Mac OS X, Adobe Animate CC, Construction & Lawn, Machine Operator.

• Assessed performance and provide coaching of associates performing ICQA tasks.
• Responsible for cycle counts and process quality audits.
• Detail-oriented inventory control and quality assurance team member.
• Investigated and resolved discrepancies in inventory transactions to ensure the highest accuracy of orders, shipments, and products to valued customers.
• Ensured inventory variances are researched and resolved in a timely manner, allowing fulfillment of outbound orders.
• Ensured timely communications to MC team for any orders not able to be fulfilled due inventory discrepancies.
• Adhered to conveyor lockout/tag-out procedures.

Objective : Seeking an entry-level ICQA Associate position with a company related to security and law enforcement. Eager to start a career servicing the public and making people feel safe.

Skills : Lift 50lbs+, Operate Screw Guns And Drills, Handled Sheet Medal, Standing 10-12hrs, Operated Press Machine And Used Scanners.

• Go to designated areas, pull all items out of bins, count the number of items and perform bin adequate.
• Scanned items to make sure all items are in bins and scan items to make sure they are in correct bins.
• Trained in four different areas in ICQA Department within a month.
• Won raffle tickets because of my quality, accuracy and production numbers.
• Used Using a scanner, counting, persistence and accuracy.
• Used a stool and bin markers.
• Identified issues with the inventory and raise it in the appropriate form Feeding back errors which are found during the course of the duties.

Headline : Service-oriented computer support technician with over a year background in bench repair and customer service. Core competencies include hardware and software troubleshooting, repair, and configuration of Windows operating systems and mobile devices.

Skills : Microsoft Office, Office Support/Medical Receptionist.

• Found items that were missing or that did not belong where they were and found where they originally came from.
• Updated inventory, audit and find lost product, repair torn or damaged goods.
• Contributed ideas to my department to be more productive concerning multitasking.
• Worked and encouraged my coworkers to follow suit.
• Demonstrated the ability to quickly adapt to changing conditions and solve problems in a timely fashion.
• Determined inventory discrepancies, perform physical inventory cycle counts, and reconcile inventory variances.
• Possessed effective written and verbal communication skills.

Headline : Building a long time career with a solid company will require me to utilize my skills with insurance that will contribute to the company's success.

Skills : Retail Sales, Data Entry, Customer Service.

• Maintained an accurate account of all goods on hand is very important for customer orders.
• Processed are based around virtual orders placed by online customers and are in real time.
• Spent time with Amazon in other departments such as AFE Pack and Stow.
• Filled and shipped customers' orders correctly, efficiently and in a timely fashion.
• Maintained warehouse inventory while working on a fast-paced environment.
• Identified inventory errors, reportd them, assured the quality of the inventory, and reorted to the supervisors.
• Displayed reading comprehension skills.

Objective : To obtain an ICQA Associate position that utilizes my skills and strengths and that will also allow me to work in a forward-thinking environment.

Skills : Customer Service, Computer Knowledge, Fluent In Hindi, Retail, Typing 40 Wpm, Answering Phones, Mentor To New Employee, Merchandising, Stocking, Cashier, Ms Word.

• Made sure the product was getting shipped in time and was a gift rapper.
• Insured costumer consumer greatness and focused on top costumer service for the costumers.
• Learned how to manage inventory.
• Managed products and a labels within warehouse.
• Cycle counted inventory to ensure 100% accuracy.
• Displayed the ability to multitask and handle multiple issues at the same time without stress
• Displayed attention to details.

Objective : To obtain a part-time ICQA Associate position with an emphasis on Sales Support/Office Management utilizing extensive experience and skills. Productive in contributing effectively towards the objectives of a team, and is able to share knowledge, ideas, and information.

Skills : Drafting/Computer-Aided Drafting And Design, Shipping/Receiving Programming, Labor Management.

• Lifted up to 50 lbs without any health limitations.
• Learned and operated power equipment.
• Interested in and affinity for problem solving, investigating, and troubleshooting issues
• Interested in and affinity for researching issues using various tools: Mainframe, RF, WM, and Stella
• Made connections and inferences based on limited data; initiative to explore potential root cause and determine best resolution.
• Key accurately and productively used PCs, hand-held computers or other such devices.
• Followed all Standard Operating Procedures and safety/security guidance.

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Amazon Quality Assurance Engineer Resume Examples

Published January 26, 2023 8 min read

This article will provide helpful tips on how to write a resume for Amazon as a Quality Assurance Engineer. It will cover topics such as highlighting relevant experience, emphasizing technical skills, and developing an effective summary statement to capture the attention of recruiters. Additionally, the article will provide advice on how to showcase your knowledge of quality assurance principles and processes in order to stand out from other applicants.

Amazon Quality Assurance Engineer Resume Created Using Our Resume Builder

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Amazon Quality Assurance Engineer Resume Example

Aliesha Stillions, Quality Assurance Engineer

[email protected]

(647) 277-0709

Cheyenne, WY

Professional Summary

As an experienced Quality Assurance Engineer with over two years of experience in software testing, I have developed a strong attention to detail and an understanding of the importance of quality assurance. I have created and implemented test plans and protocols, and performed manual and automated testing for a variety of software products. I have excellent problem solving skills and the ability to work under pressure to meet tight deadlines. My expertise in debugging, defect tracking and reporting has enabled me to quickly identify and isolate issues, and provide effective solutions. I am an effective communicator and team player, and have experience working in cross-functional teams to achieve project goals.

Work Experience

Senior Quality Assurance Engineer at Quality Control Services, LLC, WY

Sep 2022 - Present

• Developed and implemented a comprehensive quality assurance process that reduced defects by 35% within the first 6 months of implementation.
• Created automated testing scripts, reducing test time from 8 hours to 4 per release cycle while ensuring accuracy in results.
• Developed an innovative defect tracking system for Quality Control Services LLC which resulted in improved customer satisfaction ratings by 25%.
• Led the successful deployment of seven software releases with zero major bugs reported post-release across all platforms supported at Quality Control Services LLC WY.

Quality Assurance Engineer at Integrity Testing & Consulting, Inc., WY

Aug 2021 - Aug 2022

• Developed automated testing software that increased test coverage from 50% to 80%, resulting in a 25% reduction of manual labor hours.
• Performed regression tests on all new applications, uncovering and resolving over 70 bugs before launch.
• Developed an internal quality assurance process for the company’s services which improved customer satisfaction by 10%.
• Authored detailed reports outlining areas of improvement across multiple projects at Integrity Testing & Consulting, Inc., WY; this resulted in cost savings amounting to $50k annually.

Bachelor of Science in Quality Assurance Engineering at University of Wyoming, Laramie, WY

Sep 2017 - May 2021

Relevant Coursework: Quality Assurance Engineering, Quality Control, Process Validation, Quality Auditing, and Statistical Analysis.

• Documentation
• Quality Control
• Problem Solving
• Analytical Skills
• Communication

Certificates

• Certified Software Quality Analyst (CSQA)
• Certified Manager of Software Testing (CMST)

Tips for Writing a Better Amazon Quality Assurance Engineer Resume

1. Highlight your experience: Make sure to include any prior experience you have in the field of Quality Assurance engineering, such as previous positions or internships. This will demonstrate your familiarity with the role and show that you are a qualified candidate.

2. Focus on key skills: Include any relevant technical skills that you possess, such as knowledge of programming languages, scripting, and debugging tools. Also, be sure to mention any soft skills that could be beneficial for working on an Amazon team, such as communication and problem-solving abilities.

3. Demonstrate results: If possible, include examples of successful projects or initiatives that you have completed in the past. This will help employers understand how your work has impacted the bottom line and can increase the chances of getting hired for the position.

4. Use keywords: Many companies use automated systems to scan through resumes to identify potential candidates for a job. Therefore, it is important to use keywords related to Amazon’s Quality Assurance Engineer role so that your resume stands out from the rest and increases your chances of being noticed by recruiters.

Related : Quality Assurance Engineer Resume Examples

Key Skills Hiring Managers Look for on Amazon Quality Assurance Engineer Resumes

When applying for a Quality Assurance Engineer opportunity at Amazon, it is essential to incorporate keywords from the job description into your application. This is because Amazon uses Applicant Tracking Systems (ATS) to evaluate resumes and applications. ATS scan for relevant keywords and phrases when filtering candidates for job opportunities. Therefore, including the exact keywords from the job description in your resume or cover letter will help ensure that your application is seen by recruiters and hiring managers.

When applying for a Quality Assurance Engineer position at Amazon, you may encounter the following common skills and key terms:

Related : Quality Assurance Engineer Skills: Definition and Examples

Common Action Verbs for Amazon Quality Assurance Engineer Resumes

Finding the right action verbs to use on a resume can be challenging, especially when it comes to creating an Amazon Quality Assurance Engineer Resume. It is important to use varied and powerful action verbs in order to make your resume stand out and demonstrate your skills, knowledge, and experience. Action verbs such as monitored, developed, designed, implemented, tested, evaluated, and verified are just a few of the words that should be included in an Amazon Quality Assurance Engineer Resume. Using strong verbs will also show potential employers that you have the ability to think critically and creatively solve problems.

To give you an advantage in the job application process, we've compiled a list of powerful action verbs that can be used to strengthen your resume and increase your chances of landing an interview:

Related : What does a Quality Assurance Engineer do?

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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What Is ICQA at Amazon?

Inventory Control and Quality Assurance (ICQA) is a crucial department in Amazon’s operations, ensuring the accuracy and quality of inventory in Amazon’s warehouses. This article delves into the role of ICQA, its processes, interactions with other departments, and its impact on Amazon’s operational efficiency and customer satisfaction.

ICQA, or Inventory Control and Quality Assurance, at Amazon is a department responsible for ensuring the accuracy and quality of inventory within Amazon’s warehouses. The ICQA team handles tasks like counting items, resolving issues with robots, problem-solving inventory issues, and managing damaged goods. This function is crucial for Amazon’s operational efficiency and customer satisfaction.

Role and Responsibilities of ICQA

The primary role of ICQA is to maintain the accuracy and quality of inventory within Amazon’s warehouses. The ICQA team is responsible for several key processes:

• Counting : This involves counting items in bins to ensure that everything the inventory system thinks is there has actually been accounted for. Types of counts include Simple Record Count (SRC), Cycle Count (CC), Simple Bin Count (SBC), and Inventory Record Defect Rate (IRDR). These counts are a fundamental part of inventory management and are vital for maintaining order accuracy.
• Amnesty : Amnesty associates walk on robotic floors and resolve issues with the robots. This ensures the smooth operation of Amazon’s automated systems.
• Problem Solving : ICQA problem solvers verify and fix issues identified with the inventory. This could involve correcting errors in the inventory system or resolving issues with damaged items.
• Damageland : This is where all damaged items in an Amazon facility are sent so that they can be returned to the vendor, sold at a discount, or destroyed. This process helps to ensure that customers don’t receive damaged goods.

In addition to these core processes, the ICQA team may also be involved in other functions such as area organization, loss prevention, vendor fraud investigation, bin consolidation, and inbound support services (ISS).

Impact on Operational Efficiency

ICQA plays a critical role in Amazon’s operational efficiency by ensuring inventory accuracy, preventing and resolving errors, enabling scalability, ensuring product quality, analyzing data for continuous improvement, and managing teams effectively.

For instance, ICQA’s role in auditing processes within the fulfillment center ensures they are being followed correctly. This could involve auditing the process for receiving inventory to make sure it is being done accurately and efficiently.

Furthermore, ICQA plays a role in data analysis. ICQA has a team of data analysts who analyze data related to inventory accuracy and quality. They use this data to identify trends and root causes of issues, and to recommend process improvements to prevent future errors.

Enhancing Customer Satisfaction

ICQA’s role in ensuring inventory accuracy and quality significantly enhances customer satisfaction. By counting items, resolving inventory issues, inspecting items for defects, handling damaged items, and investigating quality errors, ICQA ensures that customers receive the correct, high-quality items in their orders, thereby enhancing their overall shopping experience at Amazon.

Interactions with Other Departments

ICQA interacts and coordinates with other departments to ensure the accuracy and quality of inventory, investigate and resolve inventory discrepancies, audit processes for compliance, and work with data analysts to improve inventory management processes. These interactions ensure smooth operations and high-quality service across all departments.

Qualifications and Skills Required

To be part of the ICQA team, certain qualifications and skills are required. These include experience with Microsoft Office products, ability to work a flexible schedule, physical ability to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach. Preferred qualifications include advanced knowledge of MS Office, especially Excel, experience leading a team, basic understanding of Lean methodology, and analytical skills.

In conclusion, ICQA plays a vital role in maintaining inventory accuracy and quality at Amazon, contributing to operational efficiency and customer satisfaction. Whether you are a customer curious about Amazon’s operations or an aspiring ICQA associate, understanding the role and responsibilities of ICQA provides valuable insights into Amazon’s complex operations.

Frequently Asked Questions

What does icqa stand for.

ICQA stands for Inventory Control Quality Assurance. It is a department within Amazon that ensures the accuracy and quality of inventory in Amazon’s warehouses.

What are the types of counts done by the ICQA team?

The ICQA team carries out several types of counts, including Simple Record Count (SRC), Cycle Count (CC), Simple Bin Count (SBC), and Inventory Record Defect Rate (IRDR).

What roles does the ICQA team play in enhancing Amazon’s operational efficiency?

The ICQA team enhances Amazon’s operational efficiency by ensuring inventory accuracy, preventing and resolving errors, enabling scalability, ensuring product quality, analyzing data for continuous improvement, and managing teams effectively.

How does ICQA contribute to customer satisfaction?

ICQA contributes to customer satisfaction by ensuring that customers receive the correct, high-quality items in their orders. This is achieved through counting items, resolving inventory issues, inspecting items for defects, handling damaged items, and investigating quality errors.

What skills are required to be part of the ICQA team?

To be part of the ICQA team, one requires skills and experience with Microsoft Office products, the ability to work a flexible schedule, physical ability to lift up to 49 pounds, and frequently push, pull, squat, bend, and reach. Preferred qualifications include advanced knowledge of MS Office, especially Excel, experience leading a team, basic understanding of Lean methodology, and analytical skills.

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What Is ICQA Amazon In 2023? (How It Works + FAQs)

Working for Amazon offers many benefits, from higher than average pay to ample opportunities for advancement. With facilities across the country, Amazon hires for a wide variety of roles. One position you may come across in your job search is ICQA.

If you‘ve browsed job listings on Amazon‘s website, you may be wondering – what exactly is ICQA?

In this comprehensive guide, we‘ll explain everything you need to know about landing an ICQA job at Amazon in 2024.

What Is ICQA at Amazon?

ICQA stands for Inventory Control and Quality Assurance.

The ICQA department is responsible for ensuring accuracy of inventory and quality of products in Amazon‘s vast network of fulfillment centers and delivery stations.

ICQA associates analyze inventory counts, inspect products, identify defects, and implement solutions for inventory discrepancies. Their work is vital to Amazon‘s operations and customer satisfaction.

The 4 main processes that make up Amazon‘s ICQA program are:

• Count – Scanning and manually counting items in storage bins to verify inventory system accuracy.
• Amnesty – Working with warehouse robots to clear obstructions and keep operations running smoothly.
• Problem Solving – Identifying issues with inventory records and researching solutions.
• Damage Land – Assessing damaged/defective items to determine if they should be returned, discounted, or disposed of.

Proper inventory control and quality assurance enables Amazon to meet customer expectations for order accuracy and item condition. ICQA staff help accomplish this goal.

What Does ICQA Mean at Amazon?

The acronym ICQA translates to:

Inventory Control – Managing inventory levels, stock locations, and product information.

Quality Assurance – Inspecting products and processes to ensure they meet quality standards.

Amazon adopted this name because it accurately describes the department‘s dual functions:

• Overseeing inventory systems, counts, and databases.
• Checking product quality and identifying defects.

By combining inventory control and quality assurance under one department, Amazon can closely monitor these related metrics and quickly address issues that arise.

ICQA Job Duties and Responsibilities

Amazon ICQA associates perform a wide range of daily tasks, including:

• Cycle counts – Scanning and counting all items in an assigned storage location.
• Audits – Double checking previous counts for accuracy.
• Damage inspection – Assessing used/returned items for defects and processing properly.
• Quality checks – Examining new products for flaws.
• Inventory adjustment – Correcting records to match actual warehouse stock.
• Process improvement – Identifying issues and solutions for better ICQA operations.
• Housekeeping – Maintaining cleanliness and organization in work areas.

ICQA staff must be detail-oriented, comfortable with technology, and able to stand/walk for long periods. Problem-solving skills are also valued in this role.

Amazon uses metrics like inventory record accuracy and defective parts per million to evaluate ICQA performance. Associates are expected to meet high standards.

Different Types of Counts Done by ICQA

ICQA associates complete a variety of inventory counts to ensure the accuracy of Amazon‘s systems. Common counts include:

• SRC (Simple Record Count) – Counting quantity of a specific item in a bin.
• CC (Cycle Count) – Scanning and counting all items in a storage location.
• SBC (Simple Bin Count) – Manually counting everything in a bin.
• IRDR (Inventory Record Defect Ratio) – High accuracy cycle counts used to calculate inventory defect rates.

Familiarity with these inventory counting procedures and the ability to accurately complete them is key for ICQA associates.

Other ICQA Departments at Amazon

In addition to core inventory control and quality assurance functions, the ICQA department may also oversee:

• Area organization – Keeping inventory neatly arranged for easy access.
• Loss prevention – Investigating inventory shrinkage and implementing security measures.
• Vendor fraud investigation – Ensuring vendors comply with policies and identifying abuse.
• Bin consolidation – Freeing up bin space by moving products.
• Inbound support – Coordinating receiving, inspecting, and stocking incoming inventory.

Responsibilities vary by facility, but these provide examples of additional tasks ICQA staff may be responsible for.

How to Find ICQA Jobs on Amazon‘s Website

Amazon lists all their current openings on Amazon Jobs , their online job board.

Follow these steps to search for ICQA roles near you:

Go to Amazon Jobs and click "Find jobs".

Enter your city, state, or zip code in the location field.

Type "ICQA" in the keywords field.

Click "Find jobs" to see ICQA openings near your location.

Review the job descriptions and requirements. Apply online by clicking "Apply now".

You can also set up job alerts on Amazon‘s site to be notified of new ICQA openings matching your search.

ICQA Coordinator Responsibilities

An ICQA Coordinator at Amazon supervises associates performing inventory counts, audits, and quality assurance. Their responsibilities may include:

• Training new ICQA associates.
• Assigning daily tasks and inventory areas.
• Setting performance goals and monitoring progress.
• Identifying process improvements for higher accuracy and efficiency.
• Generating inventory reports and analyzing results.
• Communicating issues and solutions to department leadership.
• Maintaining inventory organization.
• Order validation and inventory record maintenance.
• Managing shift changes and attendance.

To be an effective coordinator, you‘ll need leadership, communication, problem-solving, and analytical skills. Prior inventory management or supervisor experience is preferred.

Qualifications to Work in ICQA at Amazon

While requirements vary for specific ICQA roles, Amazon looks for candidates with:

• High school diploma or equivalent.
• Positive attitude and customer service skills.
• Attention to detail and organization.
• Comfort standing/walking for 10-12 hour shifts.
• Ability to frequently lift up to 49 pounds.
• Proficiency with handheld scanners and inventory software.
• Willingness to work overtime as needed.

Higher level coordinator and manager roles may also require:

• Bachelor‘s degree in supply chain, logistics, or operations management.
• 2+ years of relevant warehouse/inventory experience.
• Leadership and management skills.
• Budgeting and analytics expertise.

A background in quality assurance, auditing, Six Sigma, or Lean processes can also help you stand out for ICQA positions.

Pros and Cons of Working in ICQA at Amazon

Benefits of an ICQA job can include:

• Higher pay than average warehouse work.
• Regular hourly wages starting at $15/hour or more.
• Opportunities to advance into coordinator, manager, and director roles.
• Comprehensive health, dental, and vision insurance options.
• 401(k) retirement savings plan with company match.
• Employee stock purchase plan.
• Tuition assistance for career development.

Potential challenges to consider:

• Fast paced, physically demanding work.
• Strict productivity standards and monitoring.
• Mandatory overtime during peak periods.
• Can be monotonous counting products all day.
• Repetitive movements like bending, crouching, and reaching.

Working in Amazon‘s ICQA department offers a chance to gain inventory and quality assurance skills while earning steady pay and benefits. Be prepared for hard work in a fast-paced warehouse environment.

FAQs about ICQA at Amazon

What is a typical icqa shift like.

Most ICQA associates work 10 to 12 hour shifts either during the day or overnight. Each associate is assigned a specific zone in the fulfillment center with rows of inventory bins. They scan bins, count products, and enter data into a handheld device. The work is repetitive with strict hourly productivity targets.

How much does an Amazon ICQA associate make?

Average hourly pay for ICQA associates starts around $15/hour or higher, depending on location and experience level. Overtime pay is time-and-a-half. Benefits like health insurance and stock options provide additional compensation.

What are advancement opportunities in ICQA?

With training and good performance, ICQA associates can progress to coordinator, manager, and director positions overseeing inventory control and quality assurance processes for the building or region.

Can you listen to music/podcasts while working in ICQA?

Amazon generally allows associates to have one earbud in while working to listen to music, podcasts, etc. This helps pass the time while counting inventory.

How physically demanding is working in ICQA?

ICQA involves prolonged standing, walking, bending, reaching, lifting, and carrying objects up to 49 pounds. The work can be tiring so physical stamina is necessary.

What are the main differences between an ICQA and Pick/Pack job at Amazon?

ICQA focuses on inventory counts, audits, and quality checks. Pick/pack associates fill customer orders by retrieving items from inventory and preparing shipments.

Amazon‘s Inventory Control and Quality Assurance (ICQA) department is essential for warehouse accuracy and efficiency. ICQA associates analyze inventory, check quality, correct errors, and find process improvements.

With facilities across the globe, Amazon offers many ICQA job opportunities. To get started, check Amazon‘s online job board for openings in your area. Focus on the qualifications and be prepared for fast-paced, detail-oriented work.

ICQA at Amazon provides steady hourly pay, benefits, and advancement potential. It‘s a solid option if you‘re interested in inventory management and quality assurance roles. With hard work and determination, an ICQA job can lead to a great career path at one of the most successful companies in the world.

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• Interview Advice

Using Problem-Solving Situations During Amazon Interviews

Former Amazon senior manager shares proven tips for mastering Amazon's problem-solving interview questions aligned with Leadership Principles.

If you join Amazon, you will quickly realize that everyone around you is a serial problem solver. This is by design. Besides being an organization of over-achievers, Amazon has a profoundly ingrained engineering ethos that lives in tech and non-tech organizations.

Therefore, you won’t be surprised that problem-solving is a recurring theme throughout the interview process. Amazon behavioral interview questions that ask you to share a situation where you were solving problems map to 5 out of 16 Leadership Principles. Problem-solving questions can test Dive Deep, Invent & Simplify, Are Right A Lot, Frugality, and Learn & Be Curious.

However, unless you know the nuances of the Leadership Principles, we can’t blame you for being somewhat confused about what LP is being tested in one problem-solving question or another. Another complication for candidates is that when we find ourselves in real-life problem-solving situations, we may demonstrate a range of leadership principles mixed.

We wrote this article to offer you a quick orientation around problem-solving themes in Amazon Leadership Principles and the interview questions that test them. We hope it will make it easier for you to pick the right situation during the interview and focus on the correct details to answer Amazon interview questions.

Problem-solving and Dive Deep

While Amazon's Dive Deep Leadership Principle is not only about problem-solving, some Dive Deep questions will look for evidence of your ability to solve complex problems. Of course, complexity means different things to different people. Yet, in an Amazon interview context, it typically boils down to three things.

• A problem that requires multiple levels of data analysis (peeling the data onion) to solve.
• A problem had you using numerous data sources (from either systems or people) to find a solution.
• A problem was so novel that it took a while to figure out how to approach it.

In contrast to other Leadership Principle questions that ask for problem-solving evidence, the main focus of Dive Deep is on the process of getting to the solution itself. Here, we’d recommend that you focus on establishing the source of complexity and then outline the steps you took to get to the very bottom of the problem.

Problem-solving and Invent & Simplify

At the heart of the Invent and Simplify Leadership principle at Amazon are two distinct themes: invention and simplification, as the name of the LP suggests. Problem-solving typically comes under the Simplification theme.

Under Invent and Simplify, Amazon will expect you to demonstrate how you effectively boiled complexity into simplicity while solving a problem. From our experience at Amazon, we can attest that many problems started as giant hairy monsters with unknown root causes and hidden under a sea of data (most of which was useless to the analysis).

While you should still follow a STAR format of answering Amazon Leadership Principle questions, Invent and Simplify problem-solving responses should focus on the “A-Ha!” moment that led you to invent a simple solution. The invention of a fix at the end of the problem-solving journey is the main currency of an acceptable answer. Therefore, the bulk of your story-telling should detail the innovation process rather than digging for the root cause.

Problem-solving and Are Right A Lot

Are Right; A Lot of Leadership Principle at Amazon is mainly about continuously learning from your successes and failures to always make the right decisions. So, where does problem-solving feature in this LP? Very prominently. Just think about when you need to solve a problem while operating under uncertainty or, perhaps, without having all the knowledge and expertise right away. So, being able to inform your gut on the spot by learning from people and systems around you is how you would need to approach problem-solving under Are Right A Lot.

Therefore, the currency of a good problem-solving answer to the Are Right A Lot Leadership Principle question in an Amazon interview is a series of steps of how you went about building or disconfirming (challenging) your beliefs while operating under uncertainty and needing to solve a problem.

Problem-solving and Frugality

If you’ve taken our training ( Amazon Interview Whizz ), you will remember the main themes of the Frugality Leadership Principle at Amazon. Having read the previous few sections, you won’t be surprised that Frugality situations may also have a problem-solving element.

But this time, you are operating under resource constraints and have to do with what you have. This is Frugality, defined by the official version (achieve more with less), but just in a problem-solving contest.

Hence, the currency of a decent problem-solving answer to Amazon interview questions on the Frugality Leadership Principle would be a story about how you effectively ran with what you had to solve a challenge.

Problem-solving and Learn & Be Curious

Problem-solving themes under Learn & Be Curious are similar to those under Are Right. The slight difference is in the nuances. While Are Right A Lot is about drawing on the expertise of others to inform or challenge your intuition, Learn & Be Curious is about acquiring knowledge. Both Leadership Principles make one a confident problem-solver, and you have probably demonstrated both LPs in real-life situations, possibly both simultaneously. However, in an Amazon interview situation, it would be helpful to focus your response on the details that matter for Learn & Be Curious.

Therefore, the currency of a workable answer under this Leadership Principle in an Amazon interview is a story of the steps you took to acquire expertise that you did not have to solve a problem.

We hope this article helped you understand the nuances of sharing problem-solving situations when answering Leadership Principles questions in behavioral interviews at Amazon. If you fancy taking your interview preparation to the next level, check out Amazon Interview Whizz , our signature training course. It is based on our insights from thousands of interviews, coaching sessions, and hiring decisions.

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