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3 Customer Service Representative Resume Examples

Customer Service Representative Resume

Formal customer service representative resume, elegant customer service representative resume.

• Customer Service Representative Resume Writing 101

Customer care is a top priority for any product or service-related company. You help companies succeed in that area with excellent phone etiquette, conflict resolution, and organizational skills. 

Have you put the same type of care into organizing the top skills on your resume ? 

Modern customer service has several layers, from answering incoming calls to managing questions on company social media accounts. If you’re struggling to narrow down what to include, our customer service representative resume examples will be an excellent resource.

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Related resume examples

• Call center customer service
• Customer service supervisor
• Remote customer service
• Customer service sales
• Customer service

What Matters Most: Your Customer Service Representative Skills & Work Experience

Your performance on the job can make or break a customer’s opinion of the company, so having the right skills is essential to stand out during the hiring process. 

Since every company may emphasize different types of customer service, like real-time chat portals or email inquiries, you should tailor the skills on each resume you submit to the company’s needs. 

Here are some popular customer service rep skills to get you started.

9 popular customer service representative skills

• Conflict Resolution
• Data Analysis
• Microsoft Office
• Email Correspondence
• Phone Etiquette
• Customer Relations

Sample customer service representative work experience bullet points

Your top skills , like conflict resolution and Zendesk, will likely catch a hiring manager’s attention. However, you still need additional details to ensure you land an interview. 

One of the most essential aspects of customer service is relevant data for how your efforts are performing. You’re probably pretty familiar with metrics like satisfaction scores and resolution rates, so emphasize those numbers whenever possible in examples. 

Also, keep these examples short and easy to understand, like you would when explaining details to customers. It’ll help you stand out to hiring managers when they quickly review tons of applications during the hiring process.  

Here are a few samples:

• Took 35+ daily calls and used active listening and consultative skills to solve 90% of customer inquiries about billing. 
• Developed email service templates for common customer inquiries to improve first response times by 56%. 
• Applied empathy and identified customer pain points to improve service satisfaction rates by 60% while retaining 72% more customers in the process. 
• Monitored queues for customers on hold between each call to help decrease hold times by 2 minutes. 

Top 5 Tips for Your Customer Service Representative Resume

• Customer service is a career where many activities can feel like qualitative efforts. However, you can still emphasize tons of data points to make your abilities stand out, like net promoter scores and the number of first-contact resolutions. 
• Action words like “resolved” or “monitored” will make your examples feel more impactful. For instance, you could explain how you “resolved 73% of inquiries on first contact by identifying key customer pain points and using proper protocols to find an appropriate resolution.” 
• Every company may use slightly different types and brands of customer service tools like CRM software. Therefore, you can stand out by including specific names of tools mentioned in the job description , like Zendesk, HubSpot, or Salesforce. 
• Just like entering inaccurate customer information would lead to complications on the job, grammatical errors or inaccurate information can also detract from the professional feel of your resume. Always proofread before submitting to show hiring managers you can provide detail-oriented service.  
• Your customer service abilities and use of current technology have likely improved and evolved over time. That’s why reverse chronological order that puts your most recent experiences first will help you stand out in aspects like email correspondence or using Help Scout for live chat systems. 

One page is an optimal length for customer service rep resumes. Try to limit your resume to three or four jobs while focusing on skills that are the most relevant to each company. For instance, if you’re applying to a company that sells computer equipment, you could emphasize your technical troubleshooting abilities. 

Resume objectives can work well if you don’t have much work experience . For instance, you could write a few sentences about how you helped maintain 96% positive satisfaction rates in retail service positions and are eager to apply those abilities as a customer service rep. 

If you haven’t worked as a customer service rep before, many applicable skills will still transfer over. For instance, retail or restaurant customer service, data entry, or tasks requiring problem-solving would all be good experiences to emphasize. 

Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Before we get into the details, you can check the customer service resume example at the top, created with our very own resume builder .

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

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24 Customer Service Resume Examples - Here's What Works In 2024

Applying for a customer service role your resume is an essential part of your application. below, we’ve compiled five resume templates with the most important qualities that hiring managers are looking for in 2023. (google docs and pdfs attached)..

Have you ever been told that you have a sixth sense for other people’s emotions? Do you have superb communication skills? Do you love solving interesting problems? If you answered yes to any of these questions, you could have what it takes to work in customer service. In the modern era, the need for strong customer service employees is higher than ever. The internet is helping brands reach global audiences and users, making the 24/7, “always-on” marketplace a reality. In addition, customer’s voices are amplified across platforms in the modern era, making the success of a business depend heavily on customer satisfaction. A strong customer service team is key to building the foundation of a successful company, and recruiters are on the hunt for customer service representatives, managers, and supervisors who are adept at solving customer issues and who can represent and uphold the company’s brand. Experts project that the employment of customer service employees will grow a staggering 10% through 2024 -- faster than the average for any other field of expertise. But as the field grows, so does the amount of competition. If you want to work in customer service, it’s important to ensure that your resume will stand out from the crowd. What should a customer service resume in 2023 look like? Below, we’ll go over 5 successful customer service resume templates that you can download and use. We’ll also go over some of the most important skills that hiring managers look out for, and some other useful tips to keep in mind as you write your customer service resume.

Customer Service Resume Templates

Jump to a template:

• Customer Service Representative
• Customer Service Manager
• Customer Service Supervisor
• Entry Level Customer Service Representative
• Director of Customer Service
• Retail Customer Service Rep
• Call Center Customer Service Rep
• Customer Service Specialist
• Customer Service Agent
• Customer Service Cashier
• Customer Service Associate
• Customer Service Sales Associate
• Healthcare Customer Service Rep
• Remote Customer Service Rep
• Call Center Manager
• Call Center Representative
• Call Center Supervisor
• Call Center Agent
• Call Center CSR

Jump to a resource:

• Keywords for Customer Service Resumes

Customer Service Resume Tips

• Action Verbs to Use
• Bullet Points on Customer Service Resumes
• Related Administrative Resumes

Get advice on each section of your resume:

Template 1 of 24: Customer Service Representative Resume Example

If you are outgoing, patient, and a great communicator, a role as a customer service representative might be right for you. Customer service representatives are customer-facing roles who address customer concerns, issues and complaints for a company. The customer service representative is the company's first line of defense in helping customers and ensuring satisfaction. These professionals may work in-person, or in remote settings like a call center. The customer service representative may address a variety of questions and problems from customers each day, and therefore must be master communicators and skilled problem solvers. To become a customer service representative, you’ll need at minimum a high diploma, and preferably an associates degree in a related field like psychology or business adminstration. Previous customer facing experience, such as prior roles as a sales associate or support specialist will be helpful in landing this role. Soft skills are of utmost importance when it comes to what companies are looking for in potential customer service representatives. The ideal candidate will be patient, great at multitasking, and communicating.

We're just getting the template ready for you, just a second left.

Tips to help you write your Customer Service Representative resume in 2024

   showcase your ability to handle stress effectively.

A role as customer service representative can quickly become overwhelming if you don’t have great stress and crisis management tools. Customers may be emotional when they address representatives, which makes it extremely important that you show your experience with crisis de escalation, active listening, and effective problem solving on your resume.

   Highlight any successes you have had boosting customer satisfaction

Oftentimes, customer service reps are rated on a customer satisfaction score. If you’ve had roles where you were rated on a customer satisfaction survey, be sure to highlight any steps you took to improve your customer ratings. Maybe you often went above and beyond for customers, or found a new way to solve a common issue. Either way, be sure to highlight any experience you have improving customer experience.

Skills you can include on your Customer Service Representative resume

Template 2 of 24: customer service representative resume example.

When applying for a customer service role, it’s important to show the recruiter that you have the required skills and knowledge for the job. You should highlight work experience that is relevant for the role, like in the given resume, which includes three instances of past work experience in a customer service capacity. It’s okay if you don’t have over 8 years of experience in customer service -- you can also highlight your experience in your skills and in your education section.

   Strong action verbs and tangible results in customer support

The first bullet of each section has a strong action verb accompanied by a measurable outcome, i.e. “exceeded sales target by 18%”, “achieved a 100% customer approval”, and “greeted 100+ daily guests”. These bullets clearly communicate that the applicant is not only well-versed in customer service, but that they can deliver results that are beneficial to the company. You should include as many numerical examples like these as you can, since hiring managers often skim resumes for such measures of proof.

   Education and skills related to customer support fields

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills. They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one. Try to list out all the qualities you can think of that a good customer service representative would have and highlight them in your resume. For example, this applicant highlights a very important skill -- communication -- showing that they received an M.S. in Communications and a Minor in Public Speaking. They also highlight their skill in Customer Satisfaction. What other customer service skills can you see that they highlight?

Template 3 of 24: Customer Service Manager Resume Example

The customer service manager is an integral role on any customer-facing team. Customer service managers can work in a variety of industries. They are responsible for leading the customer service team, ensuring customer ratings are trending positively, revamping customer service protocols, training new staff, and more. To become a customer service manager, you’ll need some critical soft skills and experience. Generally, hiring managers will look for a candidate with a minimum of an associates degree in business, communications, or another related field. However, those with a high school diploma could be considered if they have a lot of experience. Previous customer service and support experience is required to land this role. Candidates should be comfortable working face-to-face with customers, excellent problem solvers, and goal oriented.

Tips to help you write your Customer Service Manager resume in 2024

   highlight your leadership skills.

As a customer service manager, you will train and guide junior-level customer service staff. For this reason, you should highlight your ability to mentor and lead others. Maybe you volunteer with tutoring teens, or maybe a previous job has asked you to step up as a leader. In any case, all leadership experience you have should be clearly highlighted on your resume.

   Showcase your experience improving customer service metrics

Metrics are very important benchmarks to understand in customer service. As the customer service manager, you will be asked to help improve your team’s metrics, like customer satisfaction or NPS. For this reason, it’s important to show off any experience you have improving a team’s numbers or helping a team meet a new goal.

Skills you can include on your Customer Service Manager resume

Template 4 of 24: customer service manager resume example.

When applying for a customer service manager role, keep in mind what differentiates a manager from a representative. A customer service manager must not only be adept at prioritizing customer satisfaction and needs, but also at strategizing and implementing operational improvements to ensure a smooth and painless customer journey. They should be confident in leadership roles and understand how to manage and motivate a team of customer service representatives. This resume highlights the applicant’s experience in exactly those areas.

   Leadership-oriented work experience, essential for customer service managers

Customer service managers aren’t simply managing customers -- they’re also managing a team of representatives and ensuring that they function like a well-oiled machine. If you’re applying for a customer service manager level role, it’s important to call attention to your capacity for leading such a team. This applicant does so in the bullet points of their work experience and also includes quantifiable metrics, noting that they enhanced team performance and increased team efficacy rate by 15%, with higher job satisfaction reported amongst staff.

   Detailed bullet points with measurable results, using metrics core to customer support

When applying to a senior level role such as this one, you should make sure to convey the impact of your contributions in your work experience. This applicant has numeric metrics in practically every line of their work experience, with detailed descriptions of their role and responsibilities in organizing, enhancing, or facilitating customer satisfaction (e.g. providing 7 innovative ideas, 3 of which are implemented and successful; organized meetings...with a 95% success rate on new client projects)

Template 5 of 24: Customer Service Supervisor Resume Example

The customer service supervisor is a leadership position who oversees many facets of a customer service team. These individuals usually have extensive experience in customer-facing and/or team leadership roles. As a customer service supervisor, you will be responsible for training and mentoring customer service representatives, tracking employee performance, monitoring key metrics, solving high-level issues and complaints, and more. To become a customer service supervisor, you should have keen problem solving skills, strong leadership abilities, and be an effective multitasker. For this role, a minimum of an associate's degree is necessary, however a bachelor’s degree could help you land this role more easily. Moreover, hiring managers will be looking for candidates with 3-5 years experience in customer-facing roles, such as experience as a sales representative, customer care representative, or telephone sales representative. You must show hiring managers you understand how to effectively manage and solve customer complaints. In addition, candidates for the role should have excellent time management and leadership skills.

Tips to help you write your Customer Service Supervisor resume in 2024

   detail your ability to train and mentor others.

Since customer service supervisors are responsible for overseeing day-to-day productivity of the customer service team, it’s important that they are able to identify areas for growth and improve employee performance quickly. Any and all experience you have teaching, mentoring, or training others should be outlined on your resume.

   Highlight your experience giving constructive feedback

Customer service managers will be asked to give employees actionable feedback to improve their customer service and KPIs. For this reason, it’s important to have managerial skills such as delivering constructive feedback. Any courses you’ve taken or experiences you’ve had that relate to giving constructive feedback should be highlighted on your resume.

Skills you can include on your Customer Service Supervisor resume

Template 6 of 24: customer service supervisor resume example.

A customer service supervisor plays a key role in the smooth and successful execution of customer service operations. Typically, a customer service supervisor is one level lower than a customer service manager, and with experience may eventually be promoted to that role. Thus, this job often includes some budding responsibilities that you might expect from a manager, including recruiting, training, and general involvement in the ongoing development of the customer service team.

   Includes management skills, core to customer support teams

Because a customer service supervisor involves a sizable amount of management and supervisory responsibilities, you should call out experiences you’ve had in the workplace where you have utilized such skills. Try to think of times in the past where you’ve demonstrated admirable leadership qualities, whether it’s coaching staff, ensuring employee satisfaction, or juggling multiple stakeholders in tricky situations. In this resume, the applicant highlights that they “coached, motivated and counselled staff of 30+ employees”.

   Promotions and awards demonstrate past success and track record

A great way to stand out from the crowd is to highlight your unique accomplishments and achievements. Perhaps you’ve been promoted ahead of the typical cycle at a role, or you’ve been recognized by your superiors for your superb work ethic and dedication. Any sort of award or outstanding advancement through an organization, even in non-customer service capacities, can communicate to the hiring manager that you’re a fantastic employee. In this template, the applicant notes such promotions and awards (e.g. Awarded ‘Employee of the Year’ consecutively for 2 years; Promoted after 8 months...ahead of schedule by 16 months).

Template 7 of 24: Entry Level Customer Service Representative Resume Example

As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

Tips to help you write your Entry Level Customer Service Representative resume in 2024

   emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

Skills you can include on your Entry Level Customer Service Representative resume

Template 8 of 24: entry level customer service representative resume example.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Template 9 of 24: Director of Customer Service Resume Example

The director of customer service is a senior-level role. This person oversees an organization's customer service program, policies, and procedures They may develop customer service KPIs and metrics, assist in developing budgets, interpret customer service data and reports, and more. All in all, this role is responsible for ensuring all aspects of a company’s customer service department are running smoothly. Given that this is a senior-level role, considerable customer service knowledge and experience is critical. Hiring managers will be looking for a candidate with a minimum of a bachelor’s degree in business adminstration or management. Moreover, ideal candidates for this role will have 5+ years of experience in customer service. Companies will look for a candidate with previous experience in roles such as sales manager, supervisor, or customer care executive. Strong candidates for this role will have a deep understanding of customer service metrics, budgeting, and project management.

Tips to help you write your Director of Customer Service resume in 2024

   highlight your project management knowledge and skills.

As a director of customer service, you will need to execute on many projects and tasks. It’s important to understand how to effectively work through projects and delegate tasks as appropriate. For this reason, you should show off any project management experience on your resume. It’s wise to get certified in Six Sigma Green Belt, or another popular project management framework.

   Showcase your success cross-collaborating interdepartmentally

The director of customer service will need to collaborate internally with the sales, marketing, and finance teams to complete projects and meet goals. Therefore, it’s important to detail instances where you have successfully collaborated with other departments to execute a project or meet a new goal.

Skills you can include on your Director of Customer Service resume

Template 10 of 24: director of customer service resume example.

The Director of Customer Service is a highly ranked position in the customer service team, and commands a large scope of responsibility for the organization’s implementation of customer service initiatives and execution of strategic imperatives. Accordingly, this position requires excellent business judgment, fantastic management skills, and strong decision-making abilities. It is essential to showcase evidence that you have such expertise by including detailed descriptions of your experience in customer service related positions, as well as evidence of your technical skills, specifically those needed to facilitate operational management.

   Strong work experience section, with evidence of management-level customer support experience

A detailed history of work experience in customer service is one of the most important parts of your resume when applying for a Director level role. Notice that the applicant uses strong action verbs as well as quantitative accomplishments throughout the bullet points under each role. Recruiters must be able to quickly skim your resume and obtain a picture of someone who has the expertise required for providing the strategic direction and knowhow to deliver high quality customer service and execute on standard policies and procedures.

   Technical skills, to help you get past Applicant Tracking Systems

As a Director of Customer Service, simply including your experience in working with customers might not showcase the necessary skills you need to qualify for the job. That’s why it’s important to emphasize your technical abilities with specific platforms such as Zendesk / HelpScout or Salesforce, or even with customer relationship management (CRM) systems. This also helps you get past ATS, or resume screeners, which may auto-reject your resume if you don't have the right skills on your resume.

Template 11 of 24: Retail Customer Service Rep Resume Example

This is an almost entirely customer-facing position. You will be the face of the company to the customer and will be on hand to lend a friendly face and to answer any questions they may have. You may also be tasked with dealing with customer complaints and offering solutions, as well as any cashier tasks, or sales tasks that may be assigned. This job requires a positive attitude, problem-solving skills, and excellent communication, among other soft skills. While no higher education is required, it would look good on your resume to have a degree. More importantly, however, is your experience. Recruiters want to see that you have had experience in customer-facing positions; preferably in the industry you are applying to. Take a look at this successful resume sample.

Tips to help you write your Retail Customer Service Rep resume in 2024

   gain certification to give you an edge..

Go the extra mile and gain customer service certification. It will show recruiters your commitment to the profession and will also show the knowledge and ability you bring with you. This applicant has three impressive certifications.

   Use your skills list to show task capabilities.

Show recruiters the functions of your job that you can do by using your skills list. Show them that you can handle customer service, sales, cashiering, etc. This applicant has done this very successfully.

Skills you can include on your Retail Customer Service Rep resume

Template 12 of 24: call center customer service rep resume example.

In this position, you will be helping customers with any queries or problems they may have related to the company. The only difference between you and other customer service reps is you will be working over the phone and in a call center. To succeed you must have excellent communication and problem-solving skills. The ability to remain polite and helpful in stressful situations is also key. The big benefit to this position is you do not have to be in the same physical location as the store or company. Many call centers for American companies are located in other countries. Here is a recruiter-approved resume sample for this position.

Tips to help you write your Call Center Customer Service Rep resume in 2024

   list all languages that you speak..

Having an extra language when working in a call center position is highly beneficial and desired. So list all languages that you can communicate with over the phone. Make sure to include your level of proficiency for each.

   Include your customer satisfaction rates.

An easy way to make your resume shine is to include actual figures that show recruiters how successful you have been in previous positions. So include your customer satisfaction rate or rate of resolving customer problems.

Skills you can include on your Call Center Customer Service Rep resume

Template 13 of 24: customer service specialist resume example.

A customer service specialist is in charge of handling any customer queries and resolving any issues they may face in a timely manner. This may be in person, over the phone, or via email. To succeed you must be an excellent communicator and problem solver. Recruiters will be looking to see customer service experience. While a degree is not always necessary, any related degree or certification will greatly benefit your application and resume.

Tips to help you write your Customer Service Specialist resume in 2024

   include all industry-standard tools in your skills section..

You need to show that you are experienced in using basic customer service tools. So make sure your tools list reflects this. Go a step further by finding out the tools of your company of choice and ensure you include those in your resume when applying to that company.

   Work on getting customer service certification.

Get a leg up on the competition by getting customer service certification. It will show your dedication to the profession and also indicate a strong skill set to recruiters.

Skills you can include on your Customer Service Specialist resume

Template 14 of 24: customer service agent resume example.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

Tips to help you write your Customer Service Agent resume in 2024

   include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

Skills you can include on your Customer Service Agent resume

Template 15 of 24: customer service cashier resume example.

A customer service cashier is responsible for processing payments of customers when they want to buy a company’s products. Your tasks may include scanning goods, confirming prices, processing cash or card payments, keeping the cashier area organized, bagging or wrapping goods, etc. Like other customer service staff, you need to have excellent communication and a polite and helpful demeanor. In addition, you will need to be good with numbers and be experienced in using payment technology. Recruiters would prefer to see applicants with retail cashier experience.

Tips to help you write your Customer Service Cashier resume in 2024

   keep your cashier tools section updated..

Technology is always advancing. As new and more efficient cashier tools are developed, ensure you learn to use them and update your resume to include them.

   Highlight any financial experience.

A degree in accounting or a similar field is extremely useful for this position. Any financial certifications would equally be beneficial. So ensure you list any related certifications. If you have none, consider gaining some to stand out from the crowd.

Skills you can include on your Customer Service Cashier resume

Template 16 of 24: customer service associate resume example.

A customer service associate ensures that a customer’s experience is as smooth and enjoyable as possible. You will need to be friendly and helpful. Your tasks will include handling any customer queries or problems and providing solutions to any issues they may have. You will also be in charge of keeping a good record of customer interactions and relaying any customer issues to your superiors. Soft skills you must possess include excellent communication, excellent problem-solving skills, and an inviting and calm demeanor. Take a look at this successful customer service associate's resume.

Tips to help you write your Customer Service Associate resume in 2024

   list your capabilities in the skills section..

Make your capabilities as easy to recognize as possible by listing the customer service tasks you can do in your skills section as this applicant has done.

   Include any customer-facing experience.

Customer-facing positions have a lot of overlap in terms of skills and tasks, so adding them to your resume will be useful. This applicant has included their cashier experience.

Skills you can include on your Customer Service Associate resume

Template 17 of 24: customer service sales associate resume example.

This is an entry-level position where you will be tasked with assisting customers at any point of their sales journey while in your store. You may be responsible for greeting customers as they arrive, answering any questions about products, assisting them in finding the right products, facilitating the payment process, and even handling refunds if necessary. This position requires excellent interpersonal skills, communication skills, and self-motivation, among others. Take a look at this resume sample.

Tips to help you write your Customer Service Sales Associate resume in 2024

   ensure your tools reflect the entire sales cycle..

Show recruiters that you are experienced with all industry-standard sales tools from cashier tools to scanning tools, to relevant customer CRMs. Go an extra step and find out what tools the company of your choice uses and make sure to include those in your resume.

   Show your background in finance-related tasks.

Doing cashier tasks is a fundamental part of the job. Because of that, recruiters will want to see that you are good with money and accounting. If you have any qualifications or previous experience in those fields, be sure to include them.

Skills you can include on your Customer Service Sales Associate resume

Template 18 of 24: healthcare customer service rep resume example.

Professionals in this position will assist customers, where necessary, in a clinical setting. Your tasks may include handling patient intake, patients’ files, booking appointments, and any queries or concerns customers may have. Having an educational background in the medical field would be a huge plus, as would having experience working in the medical field. You also need to be someone who is experienced in handling sensitive information, and who has a friendly disposition.

Tips to help you write your Healthcare Customer Service Rep resume in 2024

   use healthcare keywords..

Show recruiters you are experienced in the field. and improve your chances of passing through any ATS resume filters by using healthcare keywords. Useful keywords may include HIPAA, insurance, healthcare, EPIC, etc.

   Get certified in the healthcare field.

Go the extra step to get certified in one or more of the core functions of your job. This applicant is a certified healthcare customer service representative and certified medical coder.

Skills you can include on your Healthcare Customer Service Rep resume

Template 19 of 24: remote customer service rep resume example.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

Tips to help you write your Remote Customer Service Rep resume in 2024

   include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Skills you can include on your Remote Customer Service Rep resume

Template 20 of 24: call center manager resume example.

As a Call Center Manager, your role is essentially the backbone of a company's customer service operations, and your resume needs to reflect that. You're managing a team of agents, providing training, facilitating communications, and ensuring a high level of customer service. The industry is becoming more digitally focused, utilizing real-time data and advanced software to manage customer interactions. Your resume should convey your technological aptitude, and your understanding of customer service trends. When writing your resume, consider the performance metrics and targets that call centers focus on. Businesses are increasingly valuing managers who can demonstrate their impact through tangible achievements and metrics. Optimization and efficiency are the name of the game, so evidence of your ability to improve these areas is key.

Tips to help you write your Call Center Manager resume in 2024

   show proficiency in modern call center software.

The call center industry is heavily reliant on technology, and companies often require managers to be proficient in specific software. On your resume, list the call center platforms you're familiar with. This could include CRM software, call routing technologies, or analytic tools.

   Quantify your achievements in team management and customer service

Call center managers are expected to lead their team to meet specific goals and targets. These could be related to customer satisfaction, call handling times, or team productivity. Where you can, incorporate quantifiable achievements on your resume. For example, "Improved average call handling time by 15%".

Skills you can include on your Call Center Manager resume

Template 21 of 24: call center representative resume example.

As a hiring manager, I've come across a good number of resumes for Call Center Representatives. What strikes me about this role is the level of multitasking and customer service skills required. You're dealing with customer inquiries, complaints, and sometimes even emergencies, all while navigating various systems to log calls and find information. Recently, there's been a trend towards remote roles, which means you'll likely need to demonstrate your ability to work independently and manage your time effectively. When writing your resume, it's key to showcase these abilities, along with any experience you have in handling difficult situations or complex systems in a high-pressure environment.

Tips to help you write your Call Center Representative resume in 2024

   show your interpersonal skills.

As a Call Center Representative, you're the first point of contact for customers. It's your job to make them feel heard and understood. So, on your resume, you should give examples of your ability to empathize with customers and communicate clearly.

   Prove your tech proficiency

Even though you're in a people-oriented role, tech plays a huge part in your day-to-day tasks. You'll need to log calls, find customer information and possibly troubleshoot technical issues. So make sure to list any relevant tech skills or software familiarity you have on your resume.

Skills you can include on your Call Center Representative resume

Template 22 of 24: call center supervisor resume example.

As a Call Center Supervisor, your role is infused with a mix of administrative, leadership, and customer service elements. Your resume should reflect these unique aspects. Specifically, it must demonstrate your skills in managing employees, ensuring high-performance levels, and handling customer escalations. Recently, companies are leaning towards supervisors with a strong grasp of digital platforms and analytics as call centers move towards omnichannel customer service. So, stay ahead by showcasing your digital skills and familiarity with various call center software. Moreover, hiring managers are now seeking candidates who can work remotely without compromising team productivity. In your resume, you may want to present any experiences where you've successfully managed remote teams or worked in virtual call centers, to cater to this growing trend.

Tips to help you write your Call Center Supervisor resume in 2024

   show your people management skills.

As a Call Center Supervisor, you're in charge of a team. So, it's crucial to show your ability to lead and manage people effectively. Mention any strategies you've used to boost team morale, decrease staff turnover, or increase agent productivity.

   Highlight your proficiency in Call Center software

Call center operations heavily rely on software. Your resume should demonstrate your proficiency in using call center software, be it CRM systems, auto-dialers or analytics programs. Any experience in implementing or refining these tools can be a significant asset.

Skills you can include on your Call Center Supervisor resume

Template 23 of 24: call center agent resume example.

As a Call Center Agent, you're at the heart of customer interaction. You're the voice and ears of the company, providing solutions and offering assistance. Crafting a resume for this role requires a knack for showcasing your communication skills and empathy. Also, as remote operations become more commonplace due to recent trends, it's equally important to highlight experience or comfort with digital tools and remote work environments. Secondly, call centers are evolving into contact centers, with omnichannel interactions (calls, online chats, emails, etc.) becoming the norm, so versatility is key. When writing your resume, it's crucial to show rather than tell. Don't just claim you're patient or agile — provide concrete examples of when you've used these skills. Remember, quality of customer service pulls more weight in call center roles than a high volume of calls handled.

Tips to help you write your Call Center Agent resume in 2024

   show proficiency in using digital tools.

When listing your skills, show you're no stranger to digital tools. Mention specific software or platforms you've used in past roles, especially remote communication and collaboration tools. This shows you're ready to handle remote and on-site work.

   Demonstrate versatility in customer interactions

Instead of focusing solely on call handling, showcase experiences with different forms of customer interactions. Have you handled customer queries through live chats or emails? Have you dealt with difficult customers? Provide examples. These instances show you're adaptable and ready for the modern contact center world.

Skills you can include on your Call Center Agent resume

Template 24 of 24: call center csr resume example.

Working as a Call Center Customer Service Representative (CSR) isn't just about answering calls. It's about problem-solving on the fly, maintaining a positive attitude, and communicating effectively. A call center CSR resume needs to reflect that, but also keep up with the industry's shift towards multichannel support - handling emails, social media, and live chats. When crafting your resume, understand that it's not just about listing your previous roles, but showcasing your ability to handle an ever-evolving, fast-paced, customer-focused role.

Tips to help you write your Call Center CSR resume in 2024

   demonstrate your multi-channel proficiency.

In this digital age, call centers aren't just about making and receiving calls. You need to showcase your ability to handle emails, social media, and live chats. Include any previous experience and skills you have in these areas.

   Show your problem-solving skills

As a CSR, you need to be able to think on your feet. Use your resume to tell stories about how you've solved customers' problems efficiently and effectively. Quantifiable achievements here can really make you stand out.

Skills you can include on your Call Center CSR resume

We spoke with hiring managers from top customer service companies like Zappos, American Express, and Nordstrom to bring you the most effective tips for your customer service resume. These tips will help you showcase your skills and experience in a way that stands out to potential employers.

   Highlight your communication skills

Strong communication skills are essential for customer service roles. Make sure to emphasize your ability to communicate effectively with customers, both verbally and in writing.

• Demonstrated excellent verbal and written communication skills, consistently receiving positive feedback from customers and supervisors
• Skilled in active listening, empathy, and conflict resolution to effectively address customer concerns and provide solutions

Avoid vague statements that don't provide specific examples of your communication abilities:

• Good communication skills
• Able to talk to customers

   Showcase your problem-solving abilities

Employers value customer service representatives who can think on their feet and find creative solutions to customer issues. Highlight specific examples of how you've successfully resolved customer problems in the past.

• Resolved a complex billing issue for a long-time customer, resulting in a renewed contract and increased customer loyalty
• Developed a streamlined process for handling product returns, reducing customer wait times by 30%

Don't simply state that you have problem-solving skills without providing evidence:

• Problem solver
• Able to handle customer complaints

   Include metrics to quantify your achievements

Use numbers and percentages to demonstrate the impact of your work. This helps employers understand the scope of your responsibilities and the value you brought to your previous roles.

• Maintained a 95% customer satisfaction rating based on post-call surveys
• Handled an average of 50 customer calls per day, consistently meeting or exceeding team targets

Avoid using vague or unquantifiable statements:

• Helped many customers
• Improved customer satisfaction

   Tailor your resume to the specific job

Customize your resume to match the requirements of each customer service position you apply for. Use the job description as a guide to highlight the most relevant skills and experiences.

Customer Service Representative with 5+ years of experience in fast-paced call center environments. Skilled in handling high volume of customer inquiries, resolving complex issues, and maintaining a positive attitude under pressure. Proficient in Zendesk and Salesforce CRM software.

Generic summaries that could apply to any customer service job are less effective:

Customer Service Representative with experience in handling customer calls and emails. Good communication skills and ability to work in a team.

   Emphasize your technical skills

Many customer service roles require proficiency in specific software or tools. Make sure to list any relevant technical skills you possess, such as:

• Proficient in Zendesk, Salesforce, and Microsoft Office Suite
• Experienced in using live chat and social media platforms to provide customer support

Don't include outdated or irrelevant technical skills:

• Proficient in Windows 95
• Familiar with fax machines

   Highlight your industry-specific knowledge

If you have experience or knowledge related to the industry you're applying to, make sure to emphasize this in your resume. This can help you stand out from other candidates.

• Extensive knowledge of telecommunications products and services, allowing for quick and accurate resolution of customer inquiries
• In-depth understanding of e-commerce best practices and trends, enabling proactive customer support and upselling opportunities

Avoid generic statements that don't demonstrate industry-specific expertise:

• Knowledge of products and services
• Familiar with industry trends

Many recruiters skim through your resume -- some might spend less than a minute reviewing your application. That’s why it’s so important to craft a resume that highlights your strengths well, and that helps you stand out as a strong candidate. How do you craft such a resume? Below, we’ve gathered the top tips for creating a customer service resume that will help your application shine:

  Tailor your customer service resume with industry-specific keywords

Customer service employees may work in a variety of different industries -- nearly every type of company needs to regularly interface with customers and support their needs. When applying to work on a customer service team, it’s important to tailor your resume to the specific industry that you are applying for -- whether that’s tech, consumer goods, ecommerce, or something else. For example, if the job that you’re applying for is a fast-paced tech startup, you might include such phrases as “driving conversion rates”, “eliminating customer friction points”, or “ensuring agile and scalable operations.” Every industry has their own special jargon. If you’re stuck or not sure what phrases to use, you can find these sorts of keywords by looking through multiple job listings for customer service roles at similar companies and note any words or phrases that seem to get repeated. Using these industry-specific keywords shows your hiring manager that you’ve done your homework and are serious about the role.

   Structure strong bullet points using Action Verb + Task + Metric

Staring at a blank line in your resume can be frustrating. We’ve provided a simple framework for you to follow as you craft your bullet points for your customer service resume. Hiring managers want to quickly see the impact of your contributions, and this formula will help you do exactly that, instead of filling your resume with fluff. Here’s what it looks like:

  Use your skills section wisely

Use your skill section to highlight your expertise in customer service. What skills should you emphasize? Customer service employees need to know how to de-escalate tense customer situations, improve operations and efficiencies, and organize your team and their workflow. You must be strong in the “3 Ps of Customer Service Management”: professional, patient, and “people-first” attitude.

Writing Your Customer Service Resume: Section By Section

  header, 1. put your name on the first line.

Your name should be the most prominent element in your header, as it's the primary identifier on your resume. Make sure it stands out by using a larger font size than the rest of your contact details.

Here's an example of how to format your name in your header:

Avoid adding labels or titles next to your name that could distract from it, like this:

• Name: John Doe
• Customer Service Representative John Doe

2. Include essential contact details

After your name, list your key contact details so hiring managers can easily get in touch with you. Essential details to include are:

• Phone number
• Professional email address
• Location (City, State)

You can list these details on one line, separated by dividers. For example:

John Doe 555-123-4567 | [email protected] | New York, NY

Avoid providing too many details that clutter your header and distract from the essentials. For instance, there's no need to include:

• Multiple phone numbers
• Full mailing address with zip code
• Unprofessional email handles (e.g. [email protected] )

3. Showcase your customer service job title

If you have room in your header, consider adding your current or most recent job title related to customer service. This helps quickly convey your professional identity to hiring managers.

For example:

• John Doe, Customer Success Manager
• John Doe Customer Support Specialist

However, avoid listing multiple job titles or stuffing your header with keywords, as that can appear cluttered and spammy. Stick to one clear job title most relevant to the position you're applying for.

  Summary

A resume summary is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, usually 3-5 sentences long, that highlights your most relevant skills, experiences, and achievements. While a summary is not required, it can be a valuable addition to your resume if you're changing careers, have a lot of experience, or want to provide additional context that's not already in your resume.

However, you should never use an objective statement instead of a summary. Objective statements are outdated and focus on what you want from an employer, rather than what you can offer them. A well-written summary, on the other hand, can grab the attention of a hiring manager and convince them to keep reading your resume.

To learn how to write an effective resume summary for your Customer Service resume, or figure out if you need one, please read Customer Service Resume Summary Examples , or Customer Service Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary for a customer service position, it's essential to highlight your relevant skills and experiences. Focus on customer service-specific skills such as communication, problem-solving, and conflict resolution. Mention any experience you have working with customers, whether it's in a retail setting, call center, or other customer-facing role.

For example, instead of a generic summary like this:

Experienced professional with a proven track record of success. Strong communication and organizational skills. Seeking a challenging position with opportunities for growth.

Try a tailored summary like this:

Customer service professional with 5+ years of experience in retail and call center environments. Skilled in resolving complex customer issues, improving customer satisfaction rates, and training new team members. Seeking to leverage my communication and problem-solving skills in a customer service manager role.

2. Quantify your achievements

Whenever possible, use numbers and metrics to quantify your achievements in your summary. This helps provide concrete evidence of your skills and experience, and makes your summary more impactful. For example:

• Resolved an average of 50+ customer inquiries per day while maintaining a 95% customer satisfaction rate
• Improved first call resolution rate by 15% through effective troubleshooting and communication
• Trained and mentored 10+ new customer service representatives

Avoid using vague or subjective phrases like "excellent customer service skills" or "strong communicator." Instead, let your quantified achievements speak for themselves.

  Experience

Your work experience section is the most important part of your customer service resume. It's where you'll showcase your relevant experience, key accomplishments, and the value you'll bring to the role.

Let's break down the essential components of a strong work experience section for customer service professionals:

1. Highlight your customer service skills

Throughout your work experience, emphasize the customer service skills you've developed and utilized, such as:

• Active listening
• Problem-solving
• Communication

Demonstrated active listening and empathy to fully understand customer needs, resulting in a 95% customer satisfaction rating.

Avoid simply listing responsibilities without highlighting the skills behind them. Instead of:

• Answered customer questions
• Utilized strong communication skills to clearly and patiently answer customer inquiries, leading to a 10% reduction in escalated issues.

Use our Targeted Resume tool to ensure you're highlighting the right customer service skills for each job you apply to.

2. Quantify your impact with metrics

Whenever possible, use hard numbers to demonstrate the impact of your work. Metrics help employers understand the scope of your experience and the value you've provided. Consider including:

• Customer satisfaction scores
• Average call handling time
• Number of customers assisted daily
• Percentage of issues resolved independently

Maintained a 98% customer satisfaction rating while handling an average of 50+ calls per day and resolving 90% of issues without escalation.

If you don't have access to exact metrics, estimates are better than no numbers at all. For example:

• Assisted an estimated 200+ customers per week via phone, email, and live chat.

When describing your achievements, start with the result or impact, then explain how you achieved it. This format makes your accomplishments stand out more.

3. Showcase your career progression

Highlight any promotions, increased responsibilities, or special projects you've taken on. This demonstrates your ability to grow and take on new challenges. For example:

Promoted to Senior Customer Service Representative after one year, taking on additional responsibilities such as training new hires and handling escalated customer issues.

If you don't have a formal promotion, you can still showcase growth:

• Selected to mentor new team members based on strong performance and leadership skills.
• Collaborated with cross-functional teams on a special project to improve the customer onboarding process, resulting in a 15% increase in customer retention.

Use our Score My Resume tool to get instant feedback on your resume's ability to showcase career progression and other key factors employers look for.

4. Tailor your experience to the job

While it's essential to showcase your overall customer service experience, it's even more impactful to highlight experience that's directly relevant to the specific role you're applying for. Review the job description and consider:

• Which of your experiences are most similar to the responsibilities of this role?
• Have you worked in a similar industry or with a similar product/service?
• Do you have experience with any tools or technologies mentioned in the job description?

For example, if the job emphasizes experience with a specific CRM system, you might say:

• Utilized Zendesk CRM to efficiently manage and track customer interactions, ensuring timely and personalized support.

Avoid focusing on experience that isn't relevant to the role. Instead, prioritize the experiences that best match what the employer is looking for.

If you're having trouble identifying which experiences to highlight, try copying and pasting the job description into a word cloud generator. The most frequently used words will likely be the most important to the employer.

  Education

The education section of your customer service resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the job you're applying for and showcase the skills and knowledge that make you a strong candidate.

1. Put education at the top if you're a recent grad

If you've recently graduated or have limited work experience, place your education section at the top of your resume. This will draw attention to your academic achievements and relevant coursework.

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2022 Relevant Coursework: Customer Service Strategies, Business Communication, Conflict Resolution

2. List relevant coursework and projects

If you're a recent graduate or have completed courses directly related to customer service, consider listing them under your degree. This can demonstrate your knowledge and skills to potential employers.

Examples of relevant coursework and projects:

• Customer Service Strategies
• Business Communication
• Conflict Resolution
• Capstone Project: Developed and implemented a customer satisfaction survey for a local business

3. Keep it brief for senior-level positions

If you have extensive work experience in customer service, your education section should be brief. Include your degree, university, and graduation year (optional).

Here's an example of what to avoid:

Master of Business Administration University of Texas at Austin Graduated: May 1998 Relevant Coursework: Marketing, Finance, Organizational Behavior GPA: 3.8

Instead, keep it concise:

Master of Business Administration, University of Texas at Austin

Action Verbs For Customer Service Resumes

Use this list of common customer service action verbs to effectively describe your achievements throughout your work experience. Your customer service resume should emphasize the impact of your accomplishments and contributions with strong action verbs. Try to be creative and use a new action verb for each bullet point. To pack an even more powerful punch, combine your verb with quantifiable results to show tangible proof of your work.

• Communicated
• Interviewed
• Transformed

For more related action verbs, visit Customer Service Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Customer Service Resumes

Skills for customer service resumes.

When you find the Customer Service positions that you want to apply for, always make sure to read the job description carefully from beginning to end. Hiring managers are often overwhelmed with hundreds of applications, and want to ensure that the candidates they select are serious about the position. Instead of simply dropping a generalist resume, make sure to do your due diligence -- and show that you’ve done it! How can you show that you’re done your homework on the role? Go through the job description -- you can even copy and paste it into another document and highlight the specific skills they mention. Then, make sure to include those in your work experience and note them in your resume’s Skills section. You should also try to tailor your bullet points in your Work Experience section to cater to those skill sets where you can (e.g. Enhanced customer satisfaction by 80% using [Skill name]) Generally, hiring managers who are looking to fill customer service roles are on the hunt for candidates who demonstrate excellent communication skills, a demonstrated track record of ensuring customer satisfaction, and -- if you’re applying for a role that leads a team -- strong leadership abilities such as strategy development and decision-making.

• Customer Support
• Technical Support
• Troubleshooting
• Salesforce.com
• Contact Centers
• Customer Experience
• Customer Service
• Account Management
• Customer Relationship Management (CRM)
• Social Media
• SME management
• Microsoft Access
• Telecommunications

Skills Word Cloud For Customer Service Resumes

This word cloud highlights the important keywords that appear on Customer Service job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Resume bullet points from customer service resumes.

You should use bullet points to describe your achievements in your Customer Service resume. Here are sample bullet points to help you get started:

Identified steps to decrease rates of returns and frauds, resulting in $75k in cost savings.

Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 8 months.

Acted as key contact for issue resolution and customer advocacy, reducing issues and complaints by over 45% .

Collaborated with 10 department managers and peers to develop and implement policies and procedures that increased internal efficiency by 20%.

Created customer satisfaction survey utilizing MS Project increasing customer retention by 12% and onboarding 3 new customers.

For more sample bullet points and details on how to write effective bullet points, see our articles on resume bullet points , how to quantify your resume and resume accomplishments .

Other Administrative Resumes

Cloud developer.

Relationship Manager

Service Technician

Customer Service Resume Guide

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• Research Assistant Resume Guide
• Customer Success Resume Guide
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• Gig Economy Resume Guide
• Project Administrator Resume Guide
• Facilities Resume Guide
• Revenue Cycle Resume Guide
• Customer Service Representative Resume Example
• Customer Service Manager Resume Example
• Customer Service Supervisor Resume Example
• Entry Level Customer Service Representative Resume Example
• Director of Customer Service Resume Example
• Retail Customer Service Rep Resume Example
• Call Center Customer Service Rep Resume Example
• Customer Service Specialist Resume Example
• Customer Service Agent Resume Example
• Customer Service Cashier Resume Example
• Customer Service Associate Resume Example
• Customer Service Sales Associate Resume Example
• Healthcare Customer Service Rep Resume Example
• Remote Customer Service Rep Resume Example
• Call Center Manager Resume Example
• Call Center Representative Resume Example
• Call Center Supervisor Resume Example
• Call Center Agent Resume Example
• Call Center CSR Resume Example
• Tips for Customer Service Resumes
• Skills and Keywords to Add
• Sample Bullet Points from Top Resumes
• All Resume Examples
• Customer Service CV Examples
• Customer Service Cover Letter
• Customer Service Interview Guide
• Explore Alternative and Similar Careers

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Customer Service Representative Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the customer service representative job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Provides information regarding Magellan's in-network and out-of-network reimbursement rates and states multiple networks to providers
• Work closely with Sales Managers and Account Managers at the station to provide complete customer service to all Telemundo clients
• Provide assistance to the Manager, Retail Banking in developing and maintaining the branch’s deposit portfolio
• Work Life balance (keep the culture) - create the work environment we want to work in
• Assists with Property Management tasks such as checking tenants in, assisting with preparing properties for check-in, etc
• Performs other duties assigned by the Assistant Manager and Store Manager
• Little instruction is provided by management on routine work, and general instructions are provided on new projects and assignments
• Issues orders to establish or discontinue gas service or to establish Electric Service Identifier (ESID) number to create meter sets
• Assists sales account managers/ customers by determining order status and working to resolve product-related problems and questions
• 5% - Training Assistance – Assist with new hire (side by side) training
• Provide strong customer service and assistance on escalated calls
• Manage day to day customer orders and issue resolution through Customer Service work processes and systems
• Stays updated on and properly executes upon new workflows and processes
• Develop rates and/or provide quotes for the movement of freight. Research and negotiate carrier rates
• Hiring and training, planning and directing workload, monitoring group performance, and appraising individual performance
• Support the Managers and provide feedback on agent performance
• May provide feedback for development of training program or training program updates
• Analyzing core metrics including quote turnaround time, repair turnaround time, spares lead time, quote win rate, and market intelligence to make recommendations and ensure market growth and customer satisfaction
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
• Takes customer orders, giving pricing information, performs consultative selling to customers, and and recommends FedEx Office products and services tracks and logs all production jobs
• High First-Contact Resolution - through the effective analysis of the request, use of personal knowledge and adhering to Standard Operating Procedures or scripting
• Ability to learn and have in-depth knowledge of various Sears management and sales reporting systems quickly; Strong product knowledge
• Strong knowledge of customer service processes including handling complaints, inventory or product availability, service issues and Accounts Receivable
• Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail
• Basic knowledge of CPT, ICD-9, ASA codes; basic knowledge of insurance processing and general laws related to all payers
• Ability to quickly learn and retain new program information and apply knowledge to enhance quality of call responses
• Ability to learn quickly and retain new program information and apply knowledge to enhance quality of call interactions
• Industry Knowledge - Ability to develop basic payments industry knowledge
• Ability to be flexible, adaptable and dependable in an environment constantly upgrading/enhancing service/technology capabilities to it's customers
• Excellent customer service skills and the profound ability to be customer centric
• Able to demonstrate strong Customer service skills and able to deal with all levels of stakeholders

15 Customer Service Representative resume templates

Read our complete resume writing guides

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• Provide outstanding customer service by supporting customers in their use of a range of media devices including computers, game consoles, connected TV devices, tablets and smartphones
• Diagnose and determine the nature of the consumer’s issue using available information
• Solicit additional information from consumers to help diagnose and solve their issue
• Respond to the majority of email using the knowledgebase that has been compiled over time to answer the many common customer questions
• Escalate new issues to the technical team- familiarity with ticketing systems desirable
• Maintain status of issues and report to department management

Customer Service Representative Resume Examples & Samples

• Excellent communication and interpersonal skills required
• Demonstrates a working knowledge of relevant computer software applications (e.g. Microsoft Word, Outlook, Excel, and Power Point ) and basic typing keyboard abilities
• Experience in managing multiple tasks and transactions simultaneously while prioritizing work and demonstrating good organization skills
• Ability to understand and follow instructions/directions
• NOTE** The information listed within this description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a
• Manage all incoming customer calls to the OneMain Financial Application Center. Interact with prospective customers who call the Application Center upon having received a direct mail correspondence advertising the products and services available at OneMain Financial
• Provide customers with information on the features and benefits of lending products and answer all questions customers may have
• Manage the loan application process over the phone with the customer by completing a loan application and reviewing credit worthiness
• Refer qualified customers to their local branch office to complete the loan process
• Training will be provided to gain consumer lending knowledge to follow company policies and procedures, state and federal regulations and credit review
• Excellent communication and customer relationship skills
• Knowledge of Microsoft Word, Outlook, Excel, Power Point
• Willingness to work flexible hours which includes evening and Saturday hours. To support our customers in all time zones, we offer various work shifts / work schedules. Some later evening work schedules may include a shift differential
• Ability to work in fast paced, high volume call center environment
• Ability to perform individually as well as contribute positively to the Team environment
• Bilingual English and Spanish is a plus
• NOTE** The information listed within this Description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted a comprehensive account of all of the responsibilities and/or minimum qualification required of an employee assigned to this position. Job grade and job level may vary based on work experience and qualifications
• Excellent telephone etiquette
• Excellent typing and 10 key skills
• Working knowledge of HarperCollins ChristianPublishing products, as well as that of competitors
• Experience with JD Edwards Enterprise One preferred
• Bilingual (applies to International/Vida/Grupo only)
• High school diploma or equivalent work experience
• Good knowledge and understanding of the business unit’s key products, services, processes and controls
• Basic knowledge of departmental systems and applications
• Good investigative skills
• Good prioritization skills
• Good organization skills
• Good oral, written and listening communication skills, with ability to explain procedures and/or legal requirements clearly and concisely

Technical Customer Service Representative Resume Examples & Samples

• Handles customer calls and troubleshoots technical issues in a professional, efficient, and effective manner. Provides information needed to make a purchasing decision regarding their account including: promotion of current sales programs and initiatives; EZ-Pay payment options; increases in frequency of delivery; and Vacation Options such as NIE donations or Vac Paks
• Accurately enter subscriber data into GICS, updating information as necessary (i.e. address changes; email addresses; subscription payments; complaints; starts; stops; vacation requests)
• Maintain a thorough understanding of the products and services supported by the GCSC
• Follow-up with subscribers to ensure resolution of concern or request. This may include communication via phone, email, or other means and is done in a timely and professional manner
• Maintain schedule adherence and be able to react to change productively and handle other essential tasks as assigned
• Respond to customers in a professional and positive manner
• Maintain a positive work atmosphere, act and behave in a manner that promotes a positive experience for customers, clients, co-workers and management
• Promotes, sells, and upsells current customers on upgraded products
• Enters subscriber data into the system, updating information as necessary (i.e. address changes, email addresses, subscription payments, complaints, starts, stops, vacation requests)
• Maintains a thorough understanding of supported products and services
• Other essential tasks as assigned
• Solid knowledge of Cash Equity trade flows and Sales Support processes
• Management and processing of post execution trade allocations on instruction from CSSEL clients (Electronic and Manual) on trade date
• Monitoring and clearance of all exception processing queues daily
• Clear understanding of escalation process
• Manual Non-economic Cancel & Corrects in Front Office systems
• Evidence of process improvements through root cause analysis to achieve higher straight through processing rates

Customer Service Representative Maternity Leave Cover Resume Examples & Samples

• Processing and delivery management of post execution trade confirmations to CSSEL clients
• Query investigation and resolution of all post execution trade discrepancies relating to CSSEL clients allocation and confirmations
• Liaising with internal clients (Global Equity Middle Office, Clearing & Settlement, Regional Offices, Client Relationship Management, Front Office (Salespeople/Traders/COO) and external clients (Global institutional clients, vendors)
• New fund/sub account opening of existing CSSEL clients, as part of the trade allocation and confirmation process
• Delivery of exceptional client service to internal and external clients
• Strong team player who collaborates with colleagues and demonstrates flexibility and adaptability
• Is risk aware, anticipates risks and helps to build better and more effective tools and processes to mitigate them
• Working in our call centre, handling all store and E-Commerce customer communications: inquiries, concerns, complaints, escalations, comments
• Increasing brand loyalty by providing effective solutions to resolve unsatisfactory service issues in accordance with established policies and procedures
• Offering exceptional first level technical and general support to our stores in order for them to provide a world class shopping experience to our customers
• Documenting, tracking and following through on all Customer Service calls
• Providing customer service support to internal sales team and Head Office employees
• Support ecommerce sales with effective communication to our customers as it relates to the product, promotions, returns and exchanges policies
• Identifying opportunities for improvement within our current Customer Service practices and systems. Identifying opportunities to increase brand loyalty
• Participating in special projects as required
• College degree (DEC, Technical diploma, Community college diploma)
• 1 to 2 years of experience in a Call Centre role in a Call Centre environment
• Available to work different shifts such as days, evenings, weekends and holidays (Call Center Hours of Operation are Monday to Friday, from 7 a.m. to 10:00 p.m., and Saturday and Sunday, from 8:00 a.m. to 8:00 p.m.)
• Retail and/or Sales experience would be an asset
• Experience with E-Commerce customer service would be an asset
• Strong computer skills including knowledge of Windows and Excel, Internet
• Highly customer service oriented, enjoy handling and resolving situations
• Perfectly Bilingual (French and English) written and spoken
• Excellent verbal communication and writing abilities
• Detail-oriented, organized, a strong team player, flexible and able to multi-task
• Ability to explain a situation and to give advice. Approach centered on empathy is required and the ability to summarize and vulgarize information
• Application (30mins): On your application we'll ask for information like your contact details, education and work experience. You will also be required to upload a CV, so it's a good idea to have this ready
• Online Assessments (60mins): We'll then ask you to complete three online assessments. You will also receive an email with the link to these assessments so you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles but they'll also provide you with some insight into what our roles entail
• Interview: If you are successful at assessment we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred one online
• Provide External and Internal Customers with the assistance needed to resolve, troubleshoot or escalate Service Requests
• Ensure timely communication of customer service related issues and provide recommendations to front end communications and/or policies and procedures
• Responsible for ensuring orders get released in a timely manner and escalations are prioritized
• Handles daily support and analysis vendor queue activity
• Provide system recommendations to improve processes
• Assist in guiding the vendor with complex customer service issues or investigation of account related activity
• Interface with other departments as needed to facilitate the timely resolution of Service Requests, Incidents and Problem Reports
• Distribute regular reporting of customer service activity and highlight weekly/monthly changes
• Back up external customer service team when needed
• Correspond with Area Regional Sales Managers/District Sales Managers, Warehouse, Vendornet, Ecommerce, Web and merchant teams to resolve customer situations
• 1-2 years college and or equivalent work experience
• Must work well independently
• Must communicate well with customers and internal teams
• Must have the ability to articulate issues and provide customer service feedback upline
• Must have strong follow-through skills and be a team player
• Must have strong written and verbal communication skills
• Must be profecient in telephony applications such as Oracle, Avaya, Transera; experience working in a CRM based application such as Right Now, Zendesk or Parature; must be familiar with order entry based systems and ship from store (such as Ecometry and Vendornet respectively)
• Answering inbound telephone calls and providing excellent customer support
• Responding to customer questions and comments via phone, email, and live chat with speed and professionalism
• 1+ years in customer service, help desk or call center experience in a retail environment
• Working knowledge of website navigation
• Communicate with customers regarding merchandise availability
• Ability to work independently with little supervision
• Ability to travel in order to visit accounts and attend tradeshows

Customer Service Representative Call Center Resume Examples & Samples

• Meet and achieve department standards for phone availability, logged in times, the quantity of calls taken, call on hold times, and processing annuity transfers and exchanges
• Answer incoming telephone inquiries from customers or their representatives
• Process and document all transactions processed
• Send service forms to customers or agents
• Provide information to other departments as needed for follow up or additional assistance, reports death claims to Contract Administration unit
• Make outgoing calls to other financial services companies regarding the status of pending 1035 transfers and exchanges
• Assist with routine tasks related to maintaining contract information, such as address and/or beneficiary changes
• Associate or Bachelor degree in Business or equivalent training or experience
• Prior life insurance or annuity products administration preferred
• One to two years experience in a high functioning call center environment preferred
• Excellent oral, written and listening skills, and ability to clearly articulate complex information to others
• Exceptional phone skills and professional demeanor and language skills
• Organized, detail oriented and able to multi-task
• Aptitude for math and understanding of income tax applications
• Demonstrated ability to solve problems and issues of all types in order to resolve inquiries and meet customers' needs
• Advanced working knowledge of basic office and PC applications, including MS Word and Excel
• Professional designations such as LOMA’s Associate Life Management Institute (ALMI), Associate Customer Service (ACS), Associate Annuity Products and Administration (AAPA) are extremely helpful and encouraged
• Reliable and have dependable attendance
• Able to multi-task and continue to execute under pressure
• Proactive and solutions-oriented; internally driven and self motivated
• Learning agile, able to adapt quickly and appropriately in accordance with the constant evolution of the company and industry
• Collaborative, energized by the open exchange of ideas
• Maximize support for Relationship Managers and Analysts in credit administrative matters
• Actively contribute to sales results by identifying potential sales opportunities when interfacing with customers and when performing internal duties
• Assist in building new relationships and deepening existing customer relationships
• Cross-sell products and services to existing and new customers to maximize revenue/profit and retention of relationships
• Actively use CARMA
• Actively refer to other business partners both within Business Banking and across TDBFG and respond effectively to reciprocal referrals
• Facilitate investment requests between customers and DirecTrade where required
• Provide effective credit administration for the portfolio both within the Unit and by interfacing with other parts of TDBFG. Role includes direct contact with customers on some credit administrative matters such as obtaining Financial Statements and Accounts Receivable lists
• Obtain/compile all the supporting documentation that the Analyst requires for writing credits; prepare follow-up and default letters; follow-up on
• Partner with administrative support groups such as the Credit Administration Services to facilitate their functions such as inputting credits, making payments, issuing Lines of Credit, etc

Email / Chat Customer Service Representative Resume Examples & Samples

• High School diploma or equivalent, some college preferred
• 6 months of call cetner or customer service experience a plus
• Ability to type 35 or more WPM
• Experience working in fast paced environment
• Ability to work felxible schedule, including weekends and holidays. Must be dependable and consistently punctual for all scheduled shifts
• Develop and maintain positive relationships with account personnel and internal partners such as sales representatives and co-workers in the customer service department to grow specific soccer and TEAM account business and ensure adidas Group policies and programs are administered correctly
• Respond in a timely and efficient manner to all incoming inquiries and correspondence
• Accurately process orders for stock, sublimation, and custom product received via phone, fax or email
• Verify orders for accuracy
• Maintain account profiles and provide replacement product options on cancelled orders
• Place orders, provide price, availability and provide solutions to customers
• Lead customer to specific product information for course work. Primary contact with customers is via phone or e-mail
• Work on special projects as assigned
• Ability to listen to customer
• Ability to remain composed during difficult interactions with customers
• Ability to follow directions
• Ability to understand the computer and work with a keyboard and mouse
• Make a judgment and decision on how to resolve issues
• Remain professional with the customer
• Excellent communication skills - written and oral
• 1-2 years previous customer/order services experience
• Support the Sales Operation Manager with data, information, mapping and documentation necessary to support specific Wholesale Projects
• Develop action plans with senior management to in order to optimize the Projects success key factors
• Monitor progress on timely and effective implementation of Projects
• To track performance based on standard reports by Sales Department, run exceptional analysis, show need for action
• To ensure standard report usage by Sales Department
• Ensure strong communication lines/permanent information flow between areas with excellent communication skills with all levels of org
• Being committed to continuous improvement
• Support special projects & participate in project teams on demand
• Capability to suggest and defend solutions in difficult situations but always acting as a

International Customer Service Representative Resume Examples & Samples

• Accommodate customer requests by entering at once orders via telephone, fax and email
• Process daily incoming customer requests for Returns, shortages, proof of delivery and order changes
• Assist credit department with claims approvals/denials to help maintain a lower chargeback figure Expedite catalogs, samples, information and promotional items via Fed Ex to customers/sales reps
• Prefer bachelor's degree in Business or two to five years proven success in customer service, sales or account management
• Strong PC skills, including experience using MS Office, MS Outlook, Full Circle and Internet
• Demonstrated ability to manage multiple projects
• Must have weekend availability
• Must be available to work up to 8:00 p.m. on weekdays
• Availability to work O.T. if needed
• 1-3 years experience in customer service with an excellent performance and attendance record
• Banking or credit card experiences a strong plus
• Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice)
• Extremely customer-focused; positive, professional attitude
• Intelligent, self-motivated, quick learner
• Pays strict attention to detail, understands importance of accuracy and responsiveness
• Strong PC and internet skills
• Very good organization and work prioritization skills
• Deliver an ultimate experience by providing professional, attentive and accurate Creditor services to our customers
• Respond to customers by providing information, understanding needs, offering value added solutions, opportunity spotting, and taking accountability for the resolution of customer concerns
• Take ownership of customer problems at first point of contact, applying the four essentials of Customer Care
• You will demonstrate the four essentials of customer / colleague care at all times and ensure customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally)
• Opportunity spotting to meet sales targets and retention strategies
• Contribute to meeting team plans and related activities
• Ensure that personal goals are achieved
• Provide Knowledgeable, accurate information on Creditor products and services
• Process applicable paperwork for clients, ensuring accuracy and completeness of information
• Customer contact responsibilities which consists of both internal and external customers
• Apply a continuous improvement approach to meeting internal and external customer care levels
• Meet monthly sales and retention goals
• Strong verbal and written communication skills are essential
• Ability to demonstrate empathy
• Solid multi-tasking ability with above average keyboarding and internet / computer navigation skills for searching on-line client data and product information while simultaneously conversing with client
• Minimum High School Diploma (Post Secondary Education Preferred)
• Review all customer orders, including EDI transmissions, to ensure necessary information needed is provided. Must check size scale, inventory, pricing/discounts, art issues and confirm order has accurate ship/cancel dates. Works directly with sales rep to rectify any problems that are encountered
• Keep all of their assigned orders in a shippable status. Must work Problem Order Status Log (see attached procedure) each week. This will identify art issues, stock issues or scheduling problems that would prohibit the shipping of an order on time. Works directly with the sales rep to get problems resolved and get order into a shippable status
• Problem solving to satisfy customers and SLD. This would include identifying batching opportunities, stock issues, and suggesting alternative colors/styles to fill an order. Work with internal personnel to solve issues originated by our customers and provide customer satisfaction that is acceptable for both parties
• Assisting sales reps and customers. This would include, but not be limited to, expediting orders, confirming the status of an order, sending necessary supplies to a sales rep and assisting sales reps when they are traveling
• Work with production facility to get orders shipped in a timely fashion. They are the voice of the customer in our building. They must answer questions in a timely manner in order to get shipments out on time and accurate
• Extensive phone (see attached procedure) and email work. 90% of communication is done via phone or email. Must be extremely professional and able to handle stressful situations while remaining calm
• Taking orders over the phone from dealers and sales reps. They must work with the customer to ensure they are placing an order for the correct merchandise and at the same discount level that is authorized
• Work with credit department to rework customer orders to get in line with their credit limit
• Helps research chargeback issues that are related to their assigned accounts. Supplies any support documentation that would help Group Athletica deny a potential chargeback issued by our customers
• Research and issuing of return authorization requests for customers in their assigned territory. Goal is to process and reply to customer in less than 72 hours
• Must be able to handle a high level of stress while remaining level headed and able to solve the issues at hand. Must be able to address questions concerns from their customers/sales reps while also being the point of contact for any Distribution questions or issues
• Must work daily reports received each day to resolve issues that could prohibit the order from shipping on time
• Must manage all aspects of their assigned dealers and sales reps
• Professional phone manner/Customer Service is the voice of the company
• Problem solving skills a must

O&t-international Customer Service Representative Resume Examples & Samples

• Sense of ownership and the ability to work through issues to ensure customer satisfaction is a priority
• Previous branch support / account opening experience desirable
• Mature, well organized and detail oriented
• Candidate should be prepared to work 9-hour shift (between 7am to 11pm) and public holidays as required
• Tertiary education with at least 2 – 3 years experience in a service-related field
• Communicate with DSW customers and stores to provide assistance with product inquiries, sales, rewards information, customer service questions, order status inquiries via phone, online, and click-to-chat
• Must possess our customer service behaviors of passionate, friendly, helpful and real
• Ability to provide exemplary customer service on a consistent basis
• Excellent communication/interpersonal skills both verbal and written (writing sample may be required)
• Ability to quickly adapt to change
• High School Diploma or equivalency required

P/T Customer Service Representative Resume Examples & Samples

• Answer calls on the five consumer 800 lines. Resolve all issues associated with those calls, making certain that consumers are serviced properly and efficiently
• Answer calls from over 830 company owned stores and returns store messages. Resolve all issues associated with those calls
• Answer consumer emails for the five retail divisions. Resolve all issues associated with those emails, making certain that consumers are serviced properly and efficiently
• Answer consumer correspondence received by regular mail
• Make split second decisions to resolve customer and store requests
• Strong computer skills with Windows background including Excel and Word
• Must have the ability to stay calm and comfort irate customers
• Acts as a trusted advisor and consultant to clients on all modules of ADP's Payroll, Time and Attendance and HR solutions; investigates and professionally troubleshoots software application issues while simultaneously navigating through the on-line application
• Professionally assist clients while simultaneously navigating through various on-line applications
• Ability to discover the client’s needs through the use of effective probing technique
• Creates accurate, reliable, and complete case activity updates suitable for maintaining an accurate knowledge base. Identifies, recommends, or refers any issues or opportunities which arise from client queries, to the appropriate internal ADP Business Unit
• Manage assigned projects through clear and concise follow up while accurately implementing the required changes
• Balance multiple client commitments against new requests in a fast paced, dynamic, and fun environment
• Strong technical skills/savvy with the ability to systematically instruct clients on the use of ADP products and systems
• Ability to work independently while demonstrating resourcefulness in the use of available tools and support resources
• ProactiveIy identifies process gaps and work towards continuous improvement
• Minimum 2 years' experience in customer service or payroll related role
• Technically savvy with the ability to systematically instruct clients on the use of ADP products and systems Proficient with all MS Office programs
• Answer and assume full responsibility and ownership of incoming client calls, e-mails, or projects, while ensuring complete customer satisfaction
• Uncover client needs through the use of effective probing techniques, active listening, and communication skills
• Accurately implement changes to company set-up with attention to detail
• Provide clear and concise follow-up throughout the duration of a project -Fast-paced, dynamic, and fun environment
• Identify, recommend, or refer any issues or opportunities which arise from client queries, to the appropriate internal ADP Team
• Commitment towards continuous improvement and a proactive approach towards personal development
• Minimum 2 years experience in customer service or payroll related role
• Proficient MS Office and strong key-boarding skills
• Aptitude with using computerized and/or web-based products/services
• Address customer needs and requests with a positive and can-do attitude
• Handle complex customer complaints and questions regarding product quality, delivery, billing, and refund policies
• Use judgment to find creative solutions to resolve customer issues that fall outside the normal guidelines
• Ability to accept increased decision making authority in creating solutions for customers
• Meet Key Performance Indicator expectations (average speed of answer, handle time, first contact resolution)
• Expected to maintain targeted Q/A scores to stay in good standing
• Perform other duties/projects assigned from time to time
• Proficient in Microsoft Office programs
• Proven ability to maintain high quality calls
• Demonstrated excellence in customer issue resolution across all contact channels (e-mail and phone)
• Ability to close customer issues quickly and expediently
• Ability to establish a rapport with customers to facilitate the likelihood of retention
• Superior active listening skills; asking clarifying questions to be sure the correct message is understood
• Strong verbal and written communication skills – exceptionally friendly and conversational
• Proficiency with multi-tasking, prioritizing, and managing time effectively
• Ability to sit for long periods of time using a computer to enter and process customer information
• Ability to answer large volumes of incoming e-mails and phone calls working reliably and autonomously
• Answer and process incoming calls, emails and correspondence from zSRs, Knowledge Specialist and customers in a supportive, empowering and innovative manner, meeting all Service Level Agreement (SLA) expectations
• Handle complex customer issues and questions regarding product quality, delivery, billing, and refund processes, acting as a liaison to other departments as necessary
• Handle escalated customer issues in real time through engagement, great judgment and creative resolutions while accepting increased demand in decision making authority
• Document and communicate on root cause contact drivers through research, escalation and follow up
• Monitor complaint boards by addressing customer issues and/or direct customers to CS for issue resolution
• Refers appropriate escalations to leadership as necessary when additional assistance is required for resolution
• Perform other duties/projects as assigned
• Proficient in role as zSR and demonstrates ability to act as a role model and subject matter expert on systems, processes, policies and procedures
• Proficient in internal systems, including all Microsoft systems
• Demonstrated excellence in customer issue resolution via phone and email
• Ability to establish a relationship with zSRs and customers to create magical service recovery and customer retention
• Superior active listening skills; confidently clarifying questions to be sure the correct message is understood
• Applies developed skills and procedural knowledge within assigned customer or work area
• Performs customer service, allocation, traffic, routing, housekeeping and safety functions per established company standards and practices, such as but not limited to: Processing and inputting all customer orders into WMS and running reports to check for product availability
• Traces orders as required and notifies customers of any activities concerning their orders
• Requests routing for apparel retailers, i.e. Kohl’s, Wal-Mart, Target, Kmart, JC Penny’s etc., via their website links and updates WMS with appropriate information for driver pickups
• Prepares and closes Bills of Lading for each day's shipments
• Maintains excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc., in a timely, courteous and efficient manner
• Performs data entry in the Warehouse Management System (WMS)
• Collaborates with team members in support of process improvements, avoiding service failures, and cost reductions
• Communicates daily with team members and management about operations support procedures
• 4 or more years of operations support / customer service experience in a 3rd Party Logistics Distribution Center
• Experience with shipping compliance for apparel retailers such as Kohl’s, Wal-Mart, Target, Sam’s Club required
• Knowledge of EDI, billing, scheduling, routing, warehouse management systems (WMS) and warehouse operations support processes is required
• Knowledge of retail labeling standards (UCC 128 / shipping labels)
• Must be able to work independently and as a team, as assigned
• Able to maintain a positive, professional and constructive tone with team members, management and brand and retail customers
• Proficiency with Microsoft Office, particularly Excel and Word
• Bilingual English and Spanish is a plus, but not required
• 3+ years of Customer Services experience
• Microsoft Office/Suite proficient (Word, Excel, Outlook, etc.)
• Working knowledge of SAP
• Bachelor's degree or equivalent work experience
• Minimum of one (1) year of experience
• Highly proficient in Microsoft Office products
• Excellent organizational, time management, and communication skills
• Ability to act as a team player and be flexible to respond to changing needs
• Ability to work with the utmost integrity, keeping proprietary information safeguarded
• 2+ years of previous experience with Order Entry system and working with Distribution Centers regarding shipments
• Microsoft Office/Suite proficient (Word, Excel, etc.)
• Previous experience in the Health Care / Pharmaceutical industry
• Minimum 3 years in fast-paced inbound and outbound call center environment
• Superior data entry and customer service skills
• Experience in customer service, particularly in a claims/call center environment
• Proven track record of exceeding customer service expectations and delivering an outstanding client experience
• Strong knowledge of MS Office Suite (Excel, Word, Outlook)
• Extremely flexible and able to adapt quickly to changing priorities
• Excellent listening skills and the ability to work independently and with a team
• Heavy phone coverage
• Order taking
• Assisting customers with availability
• P.O. updates and order status
• Issuing credits on lost, defective, or damaged items
• 2+ years' customer service experience
• Strong communication skills via phone and email
• Ability to quickly learn about new and old products as well as using catalogs and internet for references
• Experience in the lighting industry
• Data entry skills and experience
• Basic accounting and Excel skills
• Minimum of 2 years of customer service experience
• Knowledge of all customer service areas, with special emphasis on handling customer calls and order processing
• Able to accurately and efficiently process customer orders
• Able to interact well with Customer Service Manager, Finance Dept., Supply Chain and other departments within the company
• Knowledge of PRMS, AERS
• Handling inbound telephone inquiries from customers, attending to online customer support chats, and answering emails from customers
• Providing thorough customer service to resolve all issues/complaints to ensure complete customer satisfaction
• Providing professional and friendly service while meeting daily productivity goals
• Documenting all conversations and actions taken appropriately through the use of computer-based notes
• Minimum of 1 year of clerical/telephone experience
• Basic computer skills along with proficiency using Microsoft Office applications
• Strong attention to detail and follow-up skills
• Ability to work in a team environment and balance telephone work with production work $
• Bilingual (English and Spanish) abilities
• Providing daily support to the project team in all aspects of programs, including site implementation, organization and communication with program sites as defined in the program specifications, and ensure adherence to regulations and program requirements
• Managing healthcare professionals' requests for critically needed medicine inquiries via phone, fax, and email coming from physicians and site personnel
• Conducting document review and approval and obtaining regulatory sign-off for shipment of program medicine
• Creating and distributing program-specific access site physician information packs
• Tracking, collecting and reviewing access site program and regulatory essential documents from assigned sites/physicians
• Liaising with the regulatory team and program sites to obtain FDA/IRB approvals and providing guidance on the requirements of FDA/IRB submissions as applicable for assigned sites
• Establishing and maintaining successful working relationships with all assigned sites to ensure effectiveness and efficiencies through ongoing and regular communication
• Performing other ad-hoc duties as requested
• Bachelors Degree in Life Sciences or equivalent work experience
• 2 years' experience in the Pharmaceutical or Biotech industry and/or specific experience with Clinical Research Organizations
• 1+ year of relevant experience
• Call center experience
• Great customer service skills

Online Store Customer Service Representative Resume Examples & Samples

• Answer customer inquiries by email or phone
• Ability to work weekend shift hours
• Strong written, multi-tasking, and organizational skills
• Second language is a plus
• Negotiation ability and good judgment
• 1+ year of general Human Resources experience
• High School Degree or equivalent work experience
• Bilingual (English and French)
• Human Resources Information Systems (HRIS) experience
• At least 1 year call center experience
• Proficiency with user-friendly computer programs
• Proven and effective communication skills
• Demonstrated business writing skills, including email correspondence
• Experience in member services (for example, employment by a professional association, non-profit organization, alumni association, etc.) preferred
• Payments and Billing - accept payment by credit card, offer self-serve payment solutions, and explain charges on the customers bill
• Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and general questions
• Technical Support - troubleshoot a variety of technical issues, from signal loss to remote control use
• Sales - use a consultative approach to educate and offer existing customers additional programming, products and services to enhance their DISH experience
• To process orders (and any subsequent amendments/cancellations) accurately and on day of receipt
• Achieve KPI requirements
• Answer queries & complaints from Customers (existing and new)
• Feedback to Sales department with relevant information
• Investigate invoice and transit claims, and advise Customers as appropriate
• Issuing monthly account statements to Customers
• To update Sales Order Processing Manuals as necessary, ensuring that they reflect current operational terms at all times
• Ensuring they comply with Sales & Marketing terms and promotions
• Adhere to the Customers requirements and controls of the computerised order processing systems
• Looking for someone with excellent communication skills, strong customer service experience
• Previous experience of working within an order processing department
• Used to working to high call volumes
• Used to working to deadlines with a keen eye for detail
• Answer queries from Customers (existing and new) regarding availability, expected delivery dates and prices
• SAP R3 is desirable
• Intermediate Excel skills (V-Lookup, Pivot Tables)
• Ability to take direction and to work as part of a team
• Excellent inter-personal skills
• Ability to work well on many tasks in high volume situations
• Desire to work independently and learn by research
• Flexibility of work hours to support any of the various shifts between 8:00 AM to 6:00 PM Central Time
• Availability to work overtime during weekdays and possibly on weekends (Saturday), if required by the business needs
• Consistently meets or exceeds our customers expectorations as reflected in the customer satisfaction scores and meets internal service levels for responses
• Escalates issues according to Nickelodeon’s Policies
• Suggests improvements to process, policies and procedures
• Work closely with other departments within the company including: creative, production, and external developers
• Calm demeanor and pleasant attitude towards customers
• 18+ and must pass stringent background check
• Be able to work at least 1 weekend day as part of the regular working schedule
• Experience with MS Office software (Outlook, Word, Excel, PowerPoint)
• In-depth knowledge of our brand and products
• In-depth knowledge of kids mobile games & apps
• Experience with COPPA, children's privacy, and child safety

Customer Service Representative Hall Mitsubishi Virginia Beach Resume Examples & Samples

• Selling vehicles that satisfy customers’ needs and meeting or exceed dealership sales goals
• Using the dealership Customer Relationship Management System (eLead) in managing all customer contact and keeping accurate records of every contact result
• Building relationships with customers and consulting with them to determine their needs
• Initiating appraisal of customer’s trade-in vehicle, gathering pertinent information on appraisal form and having your manager research trade value
• Presenting vehicle selections best suited to each customer’s stated needs
• Presenting desired features and benefits in action during the vehicle test drive
• Following up on all post-delivery items, tag/title work, “we-owes”, and special requests to ensure that all customer expectations are met
• Generating new business by prospecting, making follow up calls to customer base and referral sources, and educating all potential customers on our products and incentive programs
• Gaining in-depth knowledge of new and used vehicle inventory and technology as well as keeping up to date on new products, features, accessories, and services within the industry
• Attending all training meetings
• High school diploma or GED; associate’s or bachelor's degree, preferred
• Valid driver’s license with less than 2 points
• Minimum 2 years of sales experience; consumer to consumer experience, preferred
• Strong negotiation, problem solving, and presentation skills
• Proven closing and follow-through skills
• Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills
• Ability to maintain proper dress code and professional appearance in accordance with dealership policies
• Experience in a commission- or bonus-based environment, preferred
• Health Insurance (Medical, Dental, Vision)
• Flexible Spending Account
• Life Insurance
• Short-Term and Long-Term Disability
• 401(k) with company match
• Job Training Programs
• Personal Time off
• Ambassador Program – Friends and Family pricing
• Referral bonuses
• Must be 18 years or older to apply
• Six months to two years of experience in a customer service position is a plus
• Proficient computer skills, in a Windows based environment
• May also perform necessary research associated with written customer correspondence. Perform clerical duties necessary to support inquiry resolution and follows operational and policy guidelines in task execution
• High school graduate or equivalent experience
• Proven competency in use of PC with intermediate knowledge level of MS Office applications, i.e. Word and Excel. (May require a minimum typing speed.)
• Demonstrated ability to work in high volume department
• Proven problem solving and research skills
• Specific business knowledge and industry certification may be required
• Formally respond to customer contacts and inquiries via multiple channels such as phone, email or online chat. Act in flexible manner to support Tier 1 and possibly Tier 2 inquiries across Business Units they support
• Process customer orders and generate customer quotes according to established procedures
• Handle all customer contacts within established procedures and performance standards
• Conducts problem/account management activities such as but not limited to researching problems, initiating corrective billing, resolving shipping/fulfillment problems
• Accurately accounts for and track all customer contacts
• Manage customer information needs and provide information to appropriate internal departments when information is not available, incorrect or outside established norms
• Maintain working knowledge of the products, services, policies, and marketing strategies of the supported business unit(s)
• Maintain proficiency with use of multiple computer systems and applications
• All other responsibilities, as assigned by management
• Focus on customer
• Excellent computer skills. Microsoft Office skills are a must. Oracle, SAP or PEUOPS experience is a plus
• Adept at managing commitments to customers and colleagues
• Strong time management skills and analytical ability
• EDI knowledge a plus
• Daily interaction with sales people
• Work with accounting to make sure that immediate orders with terms are opened immediately
• Run daily reports that are needed to have visibility and ship as many orders on a daily basis to meet our daily/monthly goal
• Respond to customer phone inquiries by providing prompt, friendly and thorough service, using all tools and resources available
• Respond to and research basic and complex inquiries relating to annuity policy details, distributions, systematic payouts, claims and new business
• High school diploma or equivalent and customer service and/or office experience preferred
• Outgoing personality with the ability to communicate effectively to a variety of audiences
• Excellent organizational skills and flexibility to adjust to changes in schedule, while meeting time-sensitive service level standards and deadlines
• Excellent verbal and written communication, teamwork, problem resolution skills, and ability to maintain strict confidentiality
• Must be able to wear a telephone headset and sit for extended periods

Customer Service Representative, Casper Resume Examples & Samples

• Supports the Bank’s sales objectives and campaigns by cross-selling basic products, or by referring customers to other Bank employees responsible for closing sales
• Representative Duties Process Customer/ATM/Night Drop Deposits
• Product Knowledge

Flex Customer Service Representative Resume Examples & Samples

• Process Consumer Loan Payments
• Process TT & L Payments
• Prepare Bank Work Bag for Pick Up

Customer Service Representative Call Centre Resume Examples & Samples

• Proficiency in a PC-Windows environment, with strong keyboarding skills (minimum typing speed of 30 wpm)
• Strong team focus
• Start Date: February 9th, 2015

Call Centre Customer Service Representative Resume Examples & Samples

• Minimum high school diploma
• 1 year in a customer service position
• Start Date: February 23, 2015

Temporary Customer Service Representative Resume Examples & Samples

• Ability to quickly learn internet based applications
• Ability to learn the assigned HMH product lines
• Strong analytical capabilities
• Skilled in multitasking
• Basic Word and Excel Skills
• Flexible and able to commit to working overtime (when required)
• Schedule will range from 8:30am thru 9:00pm Monday thru Saturday

Fuill Time Customer Service Representative Resume Examples & Samples

• Create a remarkable customer experience by being passionate, friendly, helpful and real through email, phone and click-to-chat
• Collaborate with leadership, business partners, and internal associates to enhance the customer experience
• Works effectively with others in a team environment to accomplish company goals and to identify and resolve customer and business related issues
• Ability to navigate through multiple computer systems
• Passion for Fashion

Customer Service Representative Unifor Clerical Télébec Resume Examples & Samples

• Very customer-oriented
• Sales savvy
• Strong sense of teamwork
• Willing to work evenings and weekends (flexible schedule)

Jansport Customer Service Representative Resume Examples & Samples

• Mastery of intermediate Customer Service skills
• Flexible and willing to accept change
• Strong organizational skills with ability to multitask
• Ability to problem solve and handle difficult situations

Associate Customer Service Representative Resume Examples & Samples

• Prior experience in processing data
• Prior experience or interest in working in a Human Resources environment
• Strong ability to build rapport over the phone with a diverse audience

Customer Service Representative With Russian Resume Examples & Samples

• Answers contacts (call, mail,…) in a prompt and professional manner
• Sells and informs clients about other available services
• Follow the determined guidelines related to the call or mail handling
• Attend team meetings or briefing sessions
• Understand service levels and impact of their performance on the Service levels
• Providing improvement suggestions on client specific operational policies and procedures
• Ensuring constant quality
• Adhere to the schedule / planning
• Promoting team cohesiveness/team spirit
• Understand / follow the HP internal processes/procedures
• Assist in the execution of other Accor related projects/duties if required
• Very good Russian and Polish language
• Sales experience - nice to have

Customer Service Representative With German Resume Examples & Samples

• Work to achieve individual and team specific goals
• Monitor own inboxes and / or queues
• Escalate all issues disabling you to work to your team leader
• Fluent German language
• Communicative command of English
• Experience in the tourism industry or customer service will be an asset, hotel reserve
• Collecting customer's reservations via telephone and entering them in the reservation system
• Providing information about services
• Answering contacts in a polite and professional manner
• Building a positive relationship with customers
• Collaborating in the team of specialists in order to provide the best possible service
• Fluent Russian language
• Good command of English and Polish
• Logs the call in to a data base
• Ensures that the customer is entitled to the service, validate customer contract details
• Manages the service requests and enquiries of customers through different access channels
• Manages customer expectations and identifying customer problems
• Performs re-entitlement and clarification
• Contacts customer in case clarifications are needed
• Monitors the service event through completion for compliance
• Handles timely elevation and/or escalation, when get complex problem
• Coordination of support activities and planning and dispatching of HP resources
• Participates in projects for process or quality improvements
• Provide feedback for operation excellence
• Process descriptions are strictly followed
• Focus on customer satisfaction
• Ensure all incoming phone calls are answered on time (SLA)
• Worked out cases in given timeframes (Turn-Around-Time)
• Bachelor’s degree (completed prior to start date)
• Up to one year of experience in a relevant role or an internship
• Excellent Communication and listening skills
• Team worker
• Capable of working under high pressure, handling multiple tasks at the same time
• Excellent analytical, soft skills and problem solving skills
• Phone and remote support experience
• MS Office applications
• Affinity with usage of customer logging tools and computer programs

Customer Service Representative With Spanish & Portuguese Resume Examples & Samples

• Ensure line coverage within the defined operating hours
• Answer to all phone calls and emails within agreed timeline
• Track all received queries in the CRM tool
• Escalate cases to Level 2 as per split of tasks and ensure that Level 2 takes ownership and resolve the cases
• Ensure high quality of service ( based on data logged in tracking tool, communication with customers, solutions provided)
• Ensure the best Total Customer Experience (TCE)
• Establish and maintain good relationship with Level 2 teams and other accounts payable teams
• Actively participate to documentation creation and update , show initiative to share best practice within team
• Participate in various projects pointed out by management
• Spread out and promote company corporate culture and fiscal discipline as would in its own business
• Cooperate fully during internal and external audits
• Escalate observed irregularities to direct superiors
• Comply with company ethical standards while executing daily functions
• Fluent English (written and oral >8)
• Fluent Spanish (written and oral >8)
• Good level of Portuguese (written and oral >6)
• Basic MS Office knowledge
• Detail oriented and well-organized
• SAP knowledge appreciated
• CRM tool knowledge appreciated

Customer Service Representative With Swedish Resume Examples & Samples

• Contacting customers and providing them information about particular services or solving their problems
• Updating documentations with possible changes in country specifics
• Collaborating in a team of specialists in order to provide the best possible service

Customer Service Representative With Dutch Resume Examples & Samples

• Answering supplier enquires via email and over the phone
• Checking accuracy of the data with established process
• Preparing reports related to the process
• Support team in daily activities when needed
• Participation in process enhance projects
• Fluency in Dutch or Spanish
• Minimum Bachelor’s degree or students of final year
• Good knowledge of Microsoft Office tools
• Ability to work under pressure to achieve deadlines
• Proactive, organized and detail oriented
• Team spirit and good communication skills

Customer Service Representative With European Languages Resume Examples & Samples

• Work as a Customer Service Representative to assure high quality of Customer Service & efficient query resolution
• First escalation point for problem resolution related to the area of responsibility
• Support the day-to-day efforts, activities of the department to achieve the business plan
• Maintain process documentation
• Suggest corrective actions to operational issues
• Ensure best practices are shared within the team
• Assure the adequacy of business controls through review, analysis and verification
• Identify and quantify process/application improvements and benefits
• At least 1 year of professional experience in one of following processes: Call Center, Business Administration, Finance, Accountancy
• Minimum Bachelor's degree (Accountancy/Finance/ Foreign Language Faculties)
• Very Good knowledge at least one of these languages: English/German/Italian/French/Spanish/Dutch/Hungarian/ Czech or Nordic languages
• Knowledge of MS Office products

Entry Level Customer Service Representative Resume Examples & Samples

• Provide basic customer service in a fast-paced telephone environment and enter customer data into a system
• Answer multi-line phone calls to collect and verify customer data
• Uses software applications to enter data into the system accurately
• Independently handle and resolve incoming calls and route or escalate appropriately
• Demonstrates through customer interactions the skills necessary to accurately and efficiently resolve customer inquiries in an organized manner, resulting in acceptable production levels

Customer Service Representative Iii New Business Resume Examples & Samples

• Respond to and resolve customer service requests according to EquiTrust policies in a prompt, efficient and courteous manner for external customers, departmental staff, and other EquiTrust personnel at all times
• Prepare transfer/ 1035 letters of acceptance, selecting proper line of business and match paperwork according to customers’ requests
• Communicate with agents/ IMOs to ensure all new business requirements are satisfied and follow up with resigning custodians on pending incoming transfers
• Verify incoming money applied to policy/contract and issue contracts
• Package and send out transfer paperwork via appropriate carriers; log tracking information in the administration system
• Process withdrawn applications
• Professional industry designations such as LOMA’s Associate Life Management Institute (ALMI), Associate Customer Service (ACS), or Associate Annuity Products and Administration (AAPA) or demonstrated work toward achieving designations
• Ability to prioritize workflow, establish and meet deadlines, manage multiple concurrent tasks
• Delivers on promises (accountability)
• Organized, self-directed
• Intuitive, problem solver, analytical

Assoc Customer Service Representative Resume Examples & Samples

• 85% - Inbound Queries: Scheduling, re-scheduling, and canceling exams for candidates as well as responding to and answering their questions and concerns through calls, chats or e-emails
• 5% - Other Duties/Project Assistance as assigned
• 5% - Outbound Queries (including calls) - following-up with candidates
• 5% - Training Assistance - Assist with new hire (side-by-side) training
• Education and Experience: *
• High school diploma or equivalent (or in progress) required
• Excellent oral and written communications skills **
• Active listening skills **
• Capable of applying sound judgment and critical thinking **
• Multi-tasking abilities **
• Strong interpersonal skills and ability to convey concern for customers **
• Proficiency navigating multiple systems concurrently
• Competence in efficiently and effectively locating and utilizing resources to resolve customer issues
• Ability to maintain composure, defuse escalated queries and handle complaints with tact and diplomacy
• Ability to demonstrate reliability and responsibility to ensure departmental needs are consistently met
• Availability to work evenings and weekends as needed is preferred
• Familiarity with Google Email/Google Cloud platforms preferred

Citiphone Customer Service Representative Resume Examples & Samples

• Possess a minimum of associate degree from reputable university (minimum D3)
• Minimum GPA is 2.75 from any discipline/major
• Fresh graduate are welcome to apply, preferably 1-2 years of experience
• Age eligibility max is 35 years, preferably is 24-25 years
• Possess excellent interpersonal and communication skill with good command of writen and spoken in English
• Service-oriented and able to work under pressure; a good team player with commitment and initiative; mature, self-motivated, patient, well organized, meticulous and analytical
• Willing to work on schedule base (shift hours), include night shift, weekend and public holiday

Accounts Receivable Customer Service Representative Resume Examples & Samples

• Maintain standards and demonstrate proficiency and productivity in performing collections process for Lift, Group, Wholesale, Master Account, General AR and Club receivables
• Resolve complex collections issues by collaborating with both internal and external customers regarding billing disputes
• Identify reasons for non-payment and work with manager to develop plans on how to reach a resolution
• Responsible for timely maintenance of aging for all receivables
• Document and Track contacts; follow up on customer commitments
• Handle referral of outstanding receivables to corporate assigned collection agencies
• Process and post daily lockbox, cash/check transmittals, credit card payment and wire remittance deposits to appropriate customer account and invoices
• Assist with credit application process and tracking of customers out of compliance with credit policy; communicate with management and sales team regarding credit application and out of compliance customers
• Assist with department account reconciliations as necessary
• Assist with department journal entries as necessary
• Demonstrate positive attitude toward staff, co-workers, internal and external customers, and management
• Continuously work to improve A/R collections, cash transmittal and credit processes through quality improvements

Equipment Finance Customer Service Representative Resume Examples & Samples

• Minimum of 5 years of Client Service Experience; call center experience preferred
• Commercial Lending experience with collateral perfection experience is a plus
• Superior verbal and written communication skills
• Superior listening skills, with the ability to determine needs and respond appropriately to those needs
• Superior problem solving and follow-through skills
• Demonstrated ability to “think outside the box” to resolve problems
• Demonstrated ability to appropriately weigh risk and use independent judgment
• Finely honed knowledge of who to call and where to go to effectively resolve tough problems
• Demonstrated diplomatic ability
• Self-motivated with the demonstrated ability to work independently
• Demonstrated accuracy and ability to pay close attention to details
• Superior time-management skills and ability to multi-task
• Demonstrated ability to effectively manage change, helping others to embrace change as well
• Frequently required to work constructively under pressure and remain positive in the face of adversity
• The role is fast paced and the individual must have strong organizational skills and be able to work independently
• Experience with all Microsoft Office applications. Excel proficiency is a must

Seasonal Customer Service Representative Resume Examples & Samples

• Superior verbal communication and interpersonal skills with the ability to diffuse an emotional situation
• Strong computer skills and experience using Microsoft Office and the internet
• Strong math skills (i.e. percentage calculations)

Customer Service Representative Herb Gordon Subaru Resume Examples & Samples

• Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction
• Coordinates special dealership events, promotions, and seminars
• Implements customer satisfaction programs
• Strives for high ranking on manufacturer surveys
• Assists service customers during the morning service rush, when possible

Personal Lines Customer Service Representative Resume Examples & Samples

• Respond to inquiries from Agency insured and prospects
• Set up new files
• Maintain account files, checking and updating account information; purging as appropriate
• Process miscellaneous changes and endorsements and cancellations
• Takes claim reports and forward them to company
• Maintain prospect list for new and canceled (preferred accounts) update and delete as required
• Call for expiration dates of prospects
• Prior to renewal, prepare key accounts for review, assemble and update entire file and account information and prepare recommendations for upgrading coverages
• Perform other functions at direction of management
• Grade assignment based primarily upon the individual's level of experience and production capacity. Additional consideration will be given to the size and nature of assigned market
• High school graduate with minimum of six years of insurance business experience (or equivalent education and related training)
• Knowledge of and/or ability to learn Insurance Service's automation system

Customer Service Representative Technical Resume Examples & Samples

• Provides assistance, training and troubleshooting support to other staff
• Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems
• Prepares standard reports to track workload, response time and quality of input

Customer Service Representative, Maintenance Resume Examples & Samples

• Provides information regarding policies and procedures, terms and programs relating to service area for students, parents, faculty, administrators, staff, and outside customers
• Identifies and prioritizes problems and issues related to service area. Performs research, offers solutions, options and strategies. Refers to appropriate person or department as needed, and/or arranges for service. Gathers data as necessary for related offices such as Financial Aid, Admissions, Student Conduct and student issues using the University Information Systems. Tracks problem status until resolution is achieved. Maintains close contact with customer to give updates on progress toward resolution of issue or service request
• Uses information systems to input data, maintains databases, performs research for projects or issues, generates reports, etc

Customer Service Representative Disbursements Resume Examples & Samples

• Process a variety of tasks associated with annuity and/or life insurance applications
• Process incoming internal and external telephone requests for information and service
• Process changes to existing policies as well as processing duplicate statements.- Process, research and resolve complex problems related to the various applications, 1035 exchanges and qualified transfers
• Process/review commissions and research and resolve commission, licensing, appointment, and termination problems

Customer Service Representative Représentant Au Service à La Clientèle Resume Examples & Samples

• Answer phone calls, emails, letters or other correspondence from consumers who encountered a problem with a product or service
• Listen to consumer issue and provide with accurate information and following up in a timely manner
• Documents complaints and provide feedback to product manager and quality control
• Professionally respond to complaints in a calm and controlled manner
• Trace shipments with carriers and provide consumer with proof of delivery
• Investigate any incidents which may be reported to Health Canada
• Respond to in coming complaints from our Twitter or Facebook page
• Preferably University Graduate with a minimum of one year of retail or customer service experience
• Broad knowledge of customer service techniques, sales procedures, marketing concepts, product information, distribution and inventory management procedures
• Must be able to speak, read and write French and English fluently
• Excellent computer skills and knowledge
• Excellent communication and telephone skills
• Negotiates skillfully in tough situations with both internal and external groups by being both direct and forceful as well as diplomatic
• Co-operates well and effectively with people from a wide variety of backgrounds within and outside the company
• Steps up to conflicts, seeing them as natural part of relationships, and finds a common ground to resolve differences and to develop solutions
• Works independently and is able to perform a variety of tasks with different levels of complexity
• Thinks and acts in a goal-oriented manner, prioritizes and completes tasks in order of importance
• Looks for new challenges (tasks, topics) and learns quickly when facing them

Afco Customer Service Representative Resume Examples & Samples

• Deliver world standard client service by answering complex telephone inquiries timely, accurately, professionally, and courteously. Maintain required performance standards in quality, occupancy, attendance, promptness, and identifying client needs. Demonstrate a high level of ownership, attention to detail and thoroughness in the resolution process
• Resolve and track client complaints. Ensure each complaint is logged on the system with detailed explanation of issue and resolution. Ensure each complaint is routed to appropriate queue for tracking and reporting purposes
• Assess client needs and suggest alternative products and services and provide appropriate solutions for client problems, referring to appropriate department as needed
• Enhance personal and professional growth through participation in required and voluntary training and education
• Serve as a mentor to less-experienced call center representatives
• One year of client service experience
• Good problem-solving skills and listening skills
• Basic computer navigation and keyboarding skills, including ability to navigate between multiple systems
• Ability to work with confidential information in a professional manner
• Ability and willingness to work a flexible schedule/overtime as needed
• Successfully complete University Certification Program (UCP) or equivalent
• Associate's degree in a related field

Benefit Customer Service Representative Resume Examples & Samples

• Resolve a full range of internal and external customer requests
• Inputs data into the appropriate software for vendors/carriers/clients with in required timeframe
• Records and makes changes/updates as appropriate
• Research, communicate and accurately resolve basic customer service needs
• Exhibits client focused behavior and applies knowledge and training to support client’s needs
• Research and assemble data for presentations and marketing materials
• Prepare documentation and proposals for internal and external clients
• Bachelor’s degree or two years of experience on a specialized subject matter
• Previous work experience and knowledge of group benefit plans
• Must maintain current required licenses and certifications relevant to field of expertise. If not licensed, must obtain within 90 days of employment
• Effective customer relation skills
• Proficient use of applicable technology, moderate to highly skilled in PowerPoint and Excel

Customer Service Representative Retail Help Desk Resume Examples & Samples

• 1 year of related customer service experience
• Knowledge of standard desktop applications used by the business unit
• Good understanding of the business unit’s risk and regulatory requirements

Customer Service Representative Contract Services Resume Examples & Samples

• Process a variety of tasks associated with the maintenance and upkeep of annuity and/or life insurance applications
• Process non-financial transaction on contracts requested by the client, agent or authorized person
• Locate lost policy holders when mail is returned to the company as undeliverable
• Process incoming internal telephone requests for information and service
• Process, research and resolve complex problems related to the distributions, systematic payouts and process complex death claims
• Process, research and resolve problems related to distributions, systematic payouts and process complex death claims
• Support internal teams in resolving good order requirements for clients when transactions require interdepartmental communication
• 2-4 years customer service and/or office experience, preferably in insurance or a related field. Advanced education preferred. In-depth understanding of fixed/variable annuity and life insurance concepts, as well as variable processing knowledge. Able to use Microsoft Word and Excel. Skills Advantage Work Ready Certificate, Opt
• Please note you may be contacted about the status of your application for this position via the email address listed on your application**

Customer Service Representative E Commerce Resume Examples & Samples

• Satisfy customers’ expectations, every time
• Fulfill the 100% Satisfaction Guarantee so that customers will be eager and happy to return, 100% of the time
• Possess sufficient product knowledge to understand product assortment features and benefits and comfortably converse with customers
• Answer all customer contact requests as directed
• Receive and input Customer Orders through our ecommerce channel
• Execute all department processes and procedures to provide timely and accurate delivery of products and services to our customers
• Provide feedback on all aspects of Customer interaction to the Customer Service Leadership team
• Report site and systems problems/enhancements
• Work quickly gain knowledge of all retail services and product categories at Eastern Mountain Sports and Bob's Stores
• Ability to type 40-50 wpm accurately while inputting customer orders and responding to customer inquiries
• Strong verbal and written communication skills - telephone etiquette, grammar, punctuation and spelling
• Basic familiarity with ecommerce and online shopping

Multiple Positions Available PL Customer Service Representative Resume Examples & Samples

• Assist in collections for assigned accounts by calling or writing the insureds and call company to cancel for nonpayment if applicable. (Agency billed accounts only)
• Complete applications and rate and quote risks for new and renewal business
• Prepare policies and endorsements for delivery or mailing
• Solicit coverages or expiration dates for coverages not carried by the agency
• Maintain expiration list and suspense file for assigned accounts
• Invoice accounts on all assigned accounts
• Maintain claim records checking and updating information
• High school graduate with minimum of two years of insurance business experience (or equivalent education and related training)
• Appropriate insurance licenses
• Offer full range of customer service to clients by phone, fax or mail/e-mail. Including, the handling of incoming/outgoing calls
• Receiving and processing telephone orders
• Answer inquiries from customers and internal associates by clarifying desired information; researching, locating and communicating information back
• Obtain and maintain accurate knowledge of procedures, products, processes, etc
• Present additional products by recognizing opportunities to up-sell; directing to additional products, etc
• Be actively involved in problem solving and propose improvements to processes in order to provide a better customer experience
• Verify product before processing, miss mates, sizes, color, etc
• 1-3 years of experience in providing quality customer service is preferred
• Ability to demonstrate and execute superior problem solving skills, and out of the box thinking
• Attention to detail and strong organizational skills/ multitasking
• Proven ability to multi-task and work in a fast paced environment
• Ability to work flexible hours including weekends, evenings and holidays
• Proficiency with Windows XP, including Outlook, Word and Excel

Customer Service Representative, Greece Resume Examples & Samples

• Apply overall Customer Service strategy
• Apply available adidas Group standards, policies, procedures and best practice in daily work
• Create new customers in the system according to the application request provided by the sales team
• Record sales orders on SAP
• Reply to telephone calls/FARs and e-mails received from customers (eg: information requests, order book maintenance, cancelations
• Monthly reports OB conversion / cancellation / Re-orders
• Register and process returns and claims
• Review monthly FRC with sales team
• Ensure order book accuracy
• Monitor deliveries in line with operations and drive adjustments on the order book according to delivery information. Inform customers and sales team on delays
• Well-organized, with enthusiasm and initiative
• Excellent interpersonal skills with customer oriented mindset
• Solid business acumen
• A strong team player
• University degree or equivalent
• Minimum of 2-3 years of experience in Customer Service – preferably in Apparel / fashion / shoes or FMCG
• Fluency in local language (Greek) and in English (both written & oral)
• Advanced user of MS office
• Solid knowledge of SAP
• Respond to customer inquiries and provide first contact resolution of customer issues via phone, chat, and email
• Deliver timely and accurate responses to customer questions and requests
• Perform account maintenance, data entry, and order processing functions
• Provide exceptional customer experience as measured through customer surveys
• Provide proactive customer communications via phone, chat, or email when necessary
• Display a professional, positive, and enthusiastic demeanor to employees and customers
• Learn and review departmental policies and procedures
• Maintain security and confidentiality of Blizzard’s internal information and customer / account information
• Escalate or refer issues beyond the scope of Tier I training and duties
• Cover Letter which should include

Customer Service Representative, Radisson Resume Examples & Samples

• Entering Reservations and rooming Lists for groups
• Assist front desk with guest check ins and check outs. Experience with Opera not required but preferred
• Represents department to students, parents, faculty, administrators, staff and other outside customers. May act as representative for department at internal committee meetings such as Customer Service Planning Group. Makes formal presentations as assigned

Lead Customer Service Representative Resume Examples & Samples

• Aid department manager in monitoring operations to achieve quality & service level standards
• Assist with departmental operations to deliver a high level of professional services by training and retraining agents, monitoring call quality, and following up on any phone/email complaint received by the center, issuing banks or Visa Inc
• Monitor and analyze key call center metrics, escalate issues to manager
• Provide feedback for development of training program or training program updates
• Able to demonstrate a business presence appropriate for client contact and staff interaction,
• Demonstrated Visa values

Customer Service Representative Scotia Itrade Resume Examples & Samples

• Saturday: 8am to 6pm
• Responsible for responding to client inquiries promptly and accurately, maintaining Scotia iTRADE service standards and striving to achieve First Call Resolution
• Ensure client inquiries are addressed efficiently and effectively
• Uses discretion to correct problems that result in a high level of customer satisfaction
• Adheres to the Policies and Practices that regulate the Investment Industry
• Solidifies existing Scotia iTRADE business and creates new business opportunities by initiating cross-sell and referral opportunities
• Post-Secondary Education in Commerce, Business or Financial Planning
• A minimum of 1 year customer service experience is required, including the ability to ask probing questions, understand/interpret customer needs, handle objections
• A minimum of 1 year sales experience is required, including the ability to identify cross-sell and referral opportunities
• The ability to work in a fast-paced environment
• Language skills required: English
• Language skills desired: Cantonese, Mandarin, French
• CSC is an asset but not required

Senior Technical Customer Service Representative Resume Examples & Samples

• Course work in computer science or information technology highly preferred
• Well organized and detail-oriented
• Ability to multi-task, quickly evaluate information, make quick decisions based on multiple factors, and continually re-prioritize cases
• Must be able to manage multiple service requests with strict time limits on an ongoing basis
• Strong analytical skills required, including a thorough understanding of how to draw connection between system issues and potential root causes

Wholesale Customer Service Representative Resume Examples & Samples

• Manage the sales order fulfillment process from creation to customer receipt, ensuring expected performance, timeliness, cost and quality targets are achieved (regular & sample product & returns)
• Work with customers’ and TOMS’ logistics team to ensure that fulfillment warehouses have the proper routing guides, packaging and labeling specifications
• Proactively manage and resolve order delivery issues, including coordinating relabeling and repackaging requirements. Communicate resolution to the appropriate stakeholders
• Manage wholesale post-delivery customer service and product returns
• Manage the shipping schedules, including any replenishment programs, for major customers
• Assist with AR/customer credit related matters to ensure all orders ship on time
• Interface with 3rd party warehouses and/or fulfillment warehouses within Europe
• Manage and organize sales order tracking and ATS inventory reports
• Plan and manage the inventory allocation to sales orders to 3rd party warehouses
• Strongly customer centric
• Ability to multi-task in a high-pressure environment with deadlines
• Ability to think creatively
• Strong organizational, problem-solving, analytical skills; ability to work effectively under time constraints and deliver results by critical deadlines
• A wide degree of latitude and creativity is expected
• Must be detail oriented with the ability to fulfill responsibilities with minimal supervision
• 3-5 years of relevant work experience in Wholesale Customer Service
• Experience with SAP
• High proficiency with Microsoft Products (i.e. Excel, Word, Outlook)
• Perfect knowledge of the Dutch and English language, both verbal as in writing, any additional European language is a plus

Online Customer Service Representative Resume Examples & Samples

• Communicating with various departments throughout the company to ensure I inventory levels are sufficient
• Trilingual (English, French and German)
• Good articulation skills

Customer Service Representative Campaigns Resume Examples & Samples

• Communication: Able to communicate clearly and concisely in both writte and spoken
• Planning and Organizing
• Achieving & Driving results: Risk Management: Able to understand and comply and comply with all audit and controlpolicies
• Global Client Respect / Service: Dedicated to understanding and addressing clients
• Shared Responsibilities - Fully understand and implement Citi's values
• Language. English
• Assist Brand’s Sales Team with Market preparation and Market appointments
• Facilitate order management during Market
• Partner with Europe to ensure orders are processed in a timely manner and delivery windows are adhered to
• Verify the accuracy of purchase orders, provided by Sales team or accounts, via EDI or Hard Copies, against original transmissions submitted by Europe
• Support Third Party Logistics Distribution Center
• Maintain customer master
• Facilitate Inter-company transfers

Customer Service Representative Classified Resume Examples & Samples

• Achieve sales goals by providing comprehensive packages to assigned accounts and private party
• Serve private party customers that call or email by recommending a comprehensive package that may include the following: extended frequency, attention getters, bold type, borders, and color when applicable
• Promptly handle incoming calls, complaints, copy or schedule changes, and cancellations by processing the request prior to deadline and or in a timely manner
• Develop new businessby cold-calling and conducts a needs assessment with potential clients via the phone
• Maximize profitability of sales efforts by maintaining a low error factor in accordance with company standards
• Resolve account discrepancies by researching emails, insertion orders, billing, payment, and adjustments. Submit a credit/refund for billing or errors via TIA or SAS
• Contribute to team effort by accomplishing related results as needed
• Ability to react to ongoing changes by being productive andhandle other essential tasks as assigned
• Ability to maintain confidential information
• Excellent interpersonal skills as well as
• Excellent written and verbal skills
• Attention to detail along with exceptional spelling, grammar and punctuation skills
• PC Computer literate
• Confident working knowledge of MS Word and Excel
• Typing skills of 50 wpm preferred
• Experience in a call center sales environment preferred

Customer Service Representative, Kntv Resume Examples & Samples

• Support a National and Local Sales staff responsible for selling a variety of platforms including on-air, and online
• Work in a team environment and cross train within all Traffic roles to ensure all clients’ needs are met
• Schedule and issue an official daily programming/commercial log using the Wide Orbit Traffic System
• Input commercial time orders and issue sales contracts using a number of systems including Wide Orbit Traffic and Wide Orbit Sales
• Organize commercials, station promotions, and public service spots within a daily log to allow for client consideration and provide maximum viewing pleasure for our audience
• Manage commercial inventory to ensure maximum revenue potential where commercial breaks are oversold and be prepared to offer other dayparts for Sales use
• Accurately apply commercial copy instructions and make revisions as needed: receive commercial, assign house number and include instructions to each contracted advertiser’s order
• Post logs on a daily basis to confirm that spots ran as ordered to allow for monthly invoicing
• Assist Sales Managers and Account Executives with presentation and sales marketing materials, and other station sponsored events
• Answer Sales telephones as needed
• Bachelor’s Degree
• Minimum of 1 year working with Microsoft Office – Excel, Word, Outlook and PowerPoint
• Minimum of 2 years of experience in Traffic, Sales or Media
• Demonstrated ability to identify anomalies and be able to suggest solutions for the fixes
• Able to be a team player and be able to work with a variety of personalities and have the ability to adapt in a rapidly changing environment
• Detail oriented and good communication skills
• Demonstrated ability to meet deadlines and manage multiple priorities concurrently
• Process-oriented: Analyze current processes and help implement improvements for continuous operating growth
• Experience with Wide Orbit Traffic and Wide Orbit Sales

Customer Service Representative Italian Resume Examples & Samples

• Assist customers with inquiries and issues relating to Blizzard Entertainment products and customer accounts via a chat-based client, phone, and email
• Perform data entry and order processing functions
• Provide information to customers on in-game related issues, account status, transactions, and billing issues
• Providing rapid resolution (>95% shipped in 24 hours or less) of AOG (Aircraft on Ground) requests
• Coordinating problem resolution with the CSS Aftermarket Account Service Managers (ASMs), CSR Deputy and CSR Lead
• Directing and managing CSRs to ensure the customer requirements are addressed, including trouble shooting any customer problems/concerns
• Managing customer relationships using regular status calls, face-to-face site visits, and project management skills
• Respond to escalated and supervisory telephone calls
• Respond to staff Assist line inquiries
• Workload assignments for emergency card and emergency cash reports
• Audit reports
• Wire cash, pull STIP
• Provide approvals for case processing in the absence of Managers
• Support the enforcement of key controls
• Act as mentor to customer service associates and representatives
• Support new trainees during their transition to the production floor
• Assist agents with reporting technical issues and act as a liaison with Operations Support
• Support Command Center in managing production
• SME in GCAS GSC & GFC functions, must have completed Tier 4 training
• 8 years' experience in a customer service environment preferred
• A second language is required
• Ability to work as part of a team
• Strong PC skills in a Windows environment
• Strong internet navigation skills
• Strong keyboard skills are required
• Foster positive work environment
• Escalate agent performance issues consistently
• Build productive working relationships with peers and management
• Quickly respond to Manager request to support workload redistribution
• Ability to provide clear direction to Customer Service Representatives and Associates
• Manage sensitive data & maintain confidentiality

Autoplan Customer Service Representative Resume Examples & Samples

• 1 – 2 years of Autoplan experience is required
• Ability to work collaboratively as a key member of a service team and independently with minimum supervision
• Client focused and proven relationship building skills
• Strong organization skills and the ability to prioritize under pressure of competing deadlines
• Must have strong computer skills and be proficient with Microsoft Office Package

Latin Customer Service Representative Resume Examples & Samples

• Order file management: order entry, adjustment & unit substitution, maintenance, allocation, shipping, and communication of changes/updates to appropriate parties; accounts, warehouse team, sales director, etc
• Assist Credit Manager in payment requests when called for
• Processing of credit memos
• Processing of RA’s
• Processing of new accounts
• Processing, tracking, communication to accounts and order entry of SMU’s
• Processing and coordination of all VAS (Value Added Services) requests between accounts and warehouse team in both our China and California warehouses
• China Warehouse order file distribution, cleanup and maintenance
• Account and rep communication
• Account maintenance in Full Circle
• Managing incentives and deadlines
• 3+ years preferred sales & customer service experience working with Major Accounts
• Executive level administrative experience
• Bilingual Spanish and English – Required
• Able to identify and solve problems in a timely manner
• Organization & Strong attention to detail
• Working knowledge of the domestic & International wholesale/retail industry
• Excellent communication/listening skills and experience in conflict resolution *Understanding cultural differences
• Consistent follow through
• Strong sense of professionalism and ability to maintain confidentiality
• Eager to increase knowledge and develop new qualifications to better serve the Volcom International sales department and customer base
• Ability to communicate needs to accounts and management
• Proficiency in Full Circle and Microsoft Office (Word, Excel and Outlook)

Mobile Customer Service Representative Resume Examples & Samples

• Respond to client-initiated contacts, delivering fast and efficient service, assisting with financial transactions such as deposits, withdrawals, cheque cashing/ordering, bill payments, money orders and transfers, and foreign currency exchanges
• Look for sales opportunities with all clients and refer to appropriate internal officers
• Adhere to compliance routines in carrying out transactions
• Experience in a client service oriented role
• Industry experience in, retail, hospitality, travel, or financial services
• Some experience working in a sales environment where formal selling thresholds and targets are routine
• Friendly, outgoing personality
• Retain knowledge about the features and benefits of a wide range of products and services and convey the information to clients
• Information-seeking skills; the ability to probe, find out more and improve your understanding of a client’s situation or issue
• Help with a busy project based around a poster service at an international medical conference
• Monitor the customer service inbox each day and deal with incoming queries about printing, payment, poster specifications, uploads, and any bugs with the poster site
• Escalate any complicated queries
• Help to continually develop an FAQ page that we can use for future poster projects
• Liaise with the printer to send files, and resupply invalid posters
• Help the project manager team with ad hoc tasks such as proofreading, transcribing video clips, and uploading multimedia content to our content management (CMS) systems

Intermediate Customer Service Representative Resume Examples & Samples

• Support Life insurance products by delivering exceptional customer service at all times in alignment with the strategic goal to be a market leader in customer service delivery
• Answer inbound calls as business needs require and provide customer service to external and internal customers
• Enter, update and verify information contained in the customer’s request in the appropriate administrative system
• Research customer and agent inquiries
• High school diploma or equivalent; 1+ year work experience using administrative systems in order processing or customer service
• PC proficiency (Word, Excel); strong typing skills
• Excellent problem solving and customer service skills; solid verbal and written communication skills
• Ability to effectively communicate and process customer information to process several millions of dollars of face amount and premiums
• Answer calls on the four consumer 800 lines. Resolve all issues associated with those calls, making certain that consumers are serviced properly and efficiently
• Minimum average volume standard is 7-10 calls per hour, with an average 3 ½ minute talk time or less
• Answer consumer emails for the four retail divisions. Resolve all issues associated with those emails, making certain that consumers are serviced properly and efficiently
• Employ diplomacy and discretion in working with irate customers
• Document and reports all store customer service complaints to Manager
• College degree or equivalent required. Excellent verbal and written communication skills
• Ability to juggle multiple priorities
• Must enjoy fast-paced environment
• Minimum education requirement - completion of high school diploma or recognized equivalency
• Proficiency in a PC-Windows environment, with strong navigation and keyboarding skills (typing speed of 30 wpm)

Corporate Customer Service Representative Resume Examples & Samples

• Well developed problem solving skills
• Must be familiar with market, competition and local regulations. Should have excellent knowledge of FX, cash management products, trade, loan and card related products
• Knowledge of internet banking systems in general or CitiDirect
• Knowledge of general policies (like AML, KYC, COB), credit policies and related local regulations
• Customer service experience or relationship management experience is an advantage
• High level of customer orientation, creativity and flexibility. Has to have excellent ability to pay attention to details and work under pressure
• Professional management of banking systems, especially internet banking
• Good PC skills: MS Office, PowerPoint, Effector
• Good communication and problem solving skills
• Advanced complaint handling
• Customer service and process orientation
• Business acumen
• Has to have good interpersonal and negotiation skills as well as verbal and written communication skills in English and Hungarian
• Good presentation skills, negotiation skills
• Excellent team player who is customer service orientated, creative, initiative and flexible
• Intermediate English is a must
• Years in industry: 3 (customer service or banking)
• Manage customer orders to ensure timely delivery
• Review vendor manuals to prevent potential charge-backs
• Communicate with internal departments including Credit, Operations, Strategic Services, Traffic, Sales, Warehouses
• One year of related experience preferred
• Bachelor’s Degree or equivalent required
• Strongly proficient in Microsoft Excel, Word, and Outlook
• Must be able to handle situations with the utmost professionalism in a fast paced environment
• Strong ability to multi-task
• Indirect impact- strictly follows established business guidelines of processes set by customer service management team. Resolves most problems without management's involvement but should know when to involve management
• Works closely with sales, distribution, production and external customers (not all depends on division's preference) to field questions regarding order status
• Very limited contact with external customers
• Occasionally responsible for training new associates (CSA's) assist new management in learning and understanding accounts and processes
• Expected to maintain strong teamwork and to support co-workers
• Minimum 3 years of customer service experience
• Experience with retailers
• EDI experience
• Excel, Microsoft and office packages
• Apparel, footwear and accessory experience preferred

Customer Service Representative Kamloops Resume Examples & Samples

• Resolve problems at first point of contact where possible and refer more complex situations to senior officers
• Look for sales opportunities with all clients and refer to appropriate internal
• Client service orientation, driven to help clients meet needs or resolve problems
• Team player, driven to ensure that the whole RBC team is successful in meeting client needs
• Strong organizational skills; the ability to handle cash, compile facts, figures and files in an orderly fashion

Retail Customer Service Representative Resume Examples & Samples

• Answer calls on the four consumer 800 lines
• Resolve all issues associated with those calls, making certain that consumers are serviced properly and efficiently while maintaining an 80/20 service level (80% of calls answered within 20 seconds)
• Maintain an average call handling time of 5:40
• Answer calls from company owned stores throughout the United States and Canada
• Resolve all issues associated with those calls
• Answer consumer emails for the four retail divisions within 24 hours
• Resolve all issues associated with those emails, making certain that consumers are serviced properly and efficiently
• Answer consumer correspondence received by regular mail, within 48 hours
• Juggle multiple priorities for accomplishing workload
• Help train new associates in all areas of responsibility
• Document and report all store customer service complaints to Manager in order to resolve issue within 24 hours
• 1 to 3 years customer service experience; footwear or apparel industry experience a plus
• College degree or equivalent required

Ticketstoday Customer Service Representative Resume Examples & Samples

• Resolve customer inquiries and customer service related issues by answering inbound telephone calls and resolving customer emails
• Work with a team of account managers and our fulfillment dept. to provide a resolution to outstanding customer service issue
• Support special projects or provide additional help with HelpDesk operational activities
• Position requires 1-2 years customer service experience; Must be reliable, flexible, have an excellent phone manner and solid computer skills
• Education: High School Diploma or equivalent preferred
• Experience: Previous customer service and/or Call Center experience a plus

Customer Service Representative Team Lead Resume Examples & Samples

• Ensure high quality of service by utilizing excellent, in-depth knowledge to anticipate and effectively address customer needs
• Ensures high call standards are maintained through consistent and frequent monitoring and coaching of representatives
• Plans for and provides timely, accurate and appropriate information to every caller and researches and troubleshoots customer problems when necessary
• Takes responsibility for guiding, assisting and intervening in unusual or difficult situations for team members
• Displays sound judgment with a minimal guidance in situations of above-average complexity
• Acts as a team resource to effectively provide guidance on all systems and program processes
• Provides input to the operations management team to assist with evaluating staff performance based on side-by-side and remote call observations
• Ability and willingness to recognize areas that may need updating and suggest means to improve department processes
• Develops and maintains a sound understanding of TMS Health systems
• Accurately enters all information into systems and provides feedback to team members regarding documentation to ensure data integrity
• Maintain adherence to HIPAA compliance guidelines at all times
• Keeps current with updates on programs and updates provided by the training department
• Conduct monthly/weekly motivational activities such as contests and incentives to maintain and increase employee morale
• Adhere to all company policies and guidelines
• Running detailed reports to update Senior Management on real time program performance

Customer Service Representative, Ktaz Resume Examples & Samples

• Process oriented: analyze current processes and help implement improvements for continuous operating growth
• Possess excellent communication skills and the ability to work well with all internal departments as well as outside vendors and clients
• Superior organizational skills and attention to detail– must possess the ability to manage multiple priorities with efficiency and accuracy
• Experience with WideOrbit , Donovan sales systems and Nielsen Audience Measurement a plus
• TV Sales experience preferred
• Strong written and verbal communication skills with ability to work well with all levels of station management are highly desired
• Completes documentation required to establish and maintain new accounts
• Reviews and completes consumer loan applications with the customer
• Participates in selling and cross-selling Bank products. Provides superior customer service
• Assists the branch in meeting goals by generating new business through in-branch selling, outside calls, telemarketing, and targeted direct mailings
• Participates in events that demonstrate support for the community and increase business opportunities for the Bank
• Complies with all policies/procedures related to the new account process
• May perform operational duties such as balancing the ATM or opening a teller window as needed
• Years of functional/professional experience One to two years banking or related experience
• Knowledge of bank products and services

Customer Service Representative O s Resume Examples & Samples

• Supporting sales events such as Buying Days, brands/product presentations, customer’s onsite trainings, customer’s visits, etc. through active participation in both organizational preparation and execution
• Issuing sales/customer-related reporting to the benefit of both sales team and customer
• Implementing and enhancing customer service-related procedures, processes and systems
• 1-2 years of work experience in a B2B customer service environment preferred
• Fluent English plus a second foreign language preferred (Spanish or French) desirable
• Clear and open communication

Temporary Wholesale Customer Service Representative Resume Examples & Samples

• Review daily EDI reports to ensure all valid customer orders accept into the system
• Supply sales with relevant reports so they are equipped with tools to better communicate with their customers on order activity
• Review in-stocks to ensure goods are in the warehouse in time to meet customer ship windows
• Allocate and ticket orders to get pick tickets to the warehouses in a timely manner
• Must be able to make sound decisions on when to make an order complete based on next instocks, fill rates, customer cancel dates, etc

Work From Home-customer Service Representative Resume Examples & Samples

• Handle all telephone inquiries in a prompt, professional and courteous manner
• Work to ensure first call resolution with every inquiry
• Input and/or update information efficiently and accurately
• Ensure all inquiries are worked and resolved in accordance with department policies, procedures and standards
• Achieve quantity and quality results as set out in department standards
• Accurate completion of data input, tracking and closing of files
• Comply with HBC policies including Health and Safety procedures
• Maintain acceptable attendance and punctuality record including adherence to schedule

Senior Warranty & Repairs Customer Service Representative Resume Examples & Samples

• Processing received parts within 24 hours and resolve any associated issues
• Quote customer repairs and follow up with customers for approval
• Expedite urgent customer requests
• Process customer warranty claims
• Review and provide recommendations for warranty disputes
• Develop warranty standard work and train the other customer service reps on warranty administration
• Coordinating problem resolution with the CSS Aftermarket Account Service Managers (ASMs), and CSR Lead
• Support the company’s goal of world-class International Trade Compliance (ITC) performance by
• Completing all required ITC training/certification in a timely manner
• Actively seeking full understanding of job- and function-specific ITC requirements and contributing to the development of ITC-specific standard work
• Complying fully with all ITC requirements, policies, procedures and standard work
• Raising any ITC questions or concerns through company-sponsored channels for resolution

Customer Service Representative st Shift Resume Examples & Samples

• Providing rapid resolution for all material requests, achieving >90% shipped for all material requests
• Participate in supporting 24 x 7 operations through the Customer Care Center as defined by Customer Service and Logistics management
• Assisting ASMs and CSS in promoting sales and achieving financial objectives
• Minimum education requirement -- completion of a high school diploma or recognized equivalent
• One year of service experience in a customer focused environment
• Well developed problem solving abilities
• Proficiency in a PC-Windows environment
• Strong computer navigation and keyboarding skills and a comfort with using multiple screens to access information (typing speed of 30 wpm)

Temp-customer Service Representative Resume Examples & Samples

• Provide excellent & professional Customer Service & Support to our consumers by doing things with innovative and even unconventional ways
• Follows through on all customer calls
• Researches information necessary to handle customer needs
• Never accepts or becomes comfortable with the status quo, but is always thinking of ways to change processes, perspectives and improve the overall customer experience
• Quick and friendly follow-up on all customer issues and inquiries with a whatever-it-takes attitude
• Ability to perform a variety of tasks under pressure
• Operate standard office equipment including a PC and a single line phone
• Have a understating of all FOX products, MX knowledge as plus
• Maintain effective communication across different departments and with customers
• Ability to organize, prioritize, and work under time constraints with attention to detail
• Data Order Entry into our SAP system - (SAP knowledge preferred)
• Promptly greets callers in a professional and courteous manner
• Ability to express oneself clearly and concisely; enunciates well
• Listens to customer’s needs with patience and consideration, and reacts accordingly
• Utilizes timely decision-making skills as needed
• Helps promote team atmosphere by communicating ideas and sharing knowledge
• Minimum of 3 years in similar customer service experience within action sports industry
• Excellent verbal communication skills required
• High analytical skills and ability to clearly communicate to all levels of the organization
• Industry knowledge helpful
• Typing at 35-40 wpm with accuracy
• 10-key by touch preferred
• Proper use of English
• Familiarity with computer windows
• Provide World Class Merchant Support and Service to our customer base via inbound phone calls, e-mail, and eTickets
• Basic PC skills in a Windows environment along with strong keyboard skills
• Basic knowledge of multiple programming languages (ASP, PHP, xml, etc.)

Customer Service Representative Italy Resume Examples & Samples

• Achieve and maintain indicated communication service levels
• Country level commercial support
• High School diploma or equivalent with 1-2 years of experience in a customer service environment
• 2-3 years working experience in a service related environment
• Proven customer relationship and service skills
• Initial experience in the sports industry, previous experience in a customer-service environment
• Good technical knowledge of bicycles and cycling apparel & accessories

Saturday Customer Service Representative Resume Examples & Samples

• Have FUN, and provide love to children and families
• Greet customers. Give tours. Answer questions
• Answer phones, and provide info about our lessons
• Solve problems for folks, and find solutions
• Data entry; run reports in class registration software
• Assist aquatics department, and fill teacher schedules

Collections Customer Service Representative Resume Examples & Samples

• An understanding of Collections fundamentals
• A commitment to dealing with clients and teammates with the utmost integrity and transparency
• Thick skin and an unflappable nature—the ability to work with a variety of personalities and scenarios
• The ability to empathize with clients who may be going through a hard time and the dedication to guide them through their situations
• An open and friendly way of communicating that can put clients and colleagues at ease

Customer Service Representative MHF Resume Examples & Samples

• Handle all telephone inquiries in a prompt, professional and courteous manner while working to ensure first call resolution with every inquiry
• Input and/or update data and file information efficiently and accurately
• Ensure all inquiries resolved in accordance with department and HBC policies, procedures and standards
• Assist in the achievement of department and company results by always being conscious of priorities and the needs of the department
• Maintain an acceptable attendance and punctuality record including adherence to schedule
• Liaise with internal departments and external vendors

Csr-customer Service Representative Resume Examples & Samples

• Ability to type (WPM vary based on Client Requirements)
• The ability to relate to customers in a professional and courteous manner
• Must pass Medical Exam and Background Check

In-store Customer Service Representative Resume Examples & Samples

• Active participation in In-store sales activities (and/or) projects
• Complete knowledge of CSA I, II and III, as well as, Personal Banker duties (i.e. cross-selling other bank products)
• Represents the Bank in a courteous and professional manner, by greeting and addressing the customer by name, while providing prompt, efficient, and accurate service when processing customer transactions
• Understand how and where to properly direct customer inquiries and complaints to preserve customer satisfaction
• Focus on individual and departmental goals for both sales and referrals to achieve monthly referral goals as established by the CSM
• Meet personal goals and promote team goals set by Retail Management
• Receives checks and cash for deposit, verifies amount, examines checks for endorsements, enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures
• Cashes checks, redeems US Savings Bonds, processes cash advances, processes withdrawals and pays out money after verification of IDs, signatures and customer balances, and enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures
• Accepts checks and/or cash for loan payments, TT&L payments, official checks, travelers’ checks, and US Savings bonds, verifies cash, enters customers’ transactions into computer system and issues computer generated receipt according to Bank procedures
• Places holds on accounts for uncollected funds only when required as stated in Bank procedures
• Maintain cash drawer limits according to Bank policy
• Participates in dual control procedures for removing cash and consignment items from cash vault and removing and processing transactions from the night depository and Automated Teller Machines (ATM), including verifying cash and totals
• Comply with standards set to achieve high goals in the Customer Service Profile and Teller Management System Program, accomplishing quality, as well as, cost-efficient, customer service
• Comply with security procedures established to ensure safety for employees and customers, to safeguard cash supplies, to protect the privacy of customer account information, as well as, follow fraud prevention guidelines established to protect the Bank from unnecessary losses
• Must be flexible to travel between bank locations when necessary
• “LIVE” the Bank’s Mission Statement and “PRACTICE” the Bank’s Corporate Strategy
• 20100830 (20090507)
• Aid the department manager in monitoring daily departmental operations and achieving quality service level standards
• Review skills gaps and make recommendations to Management
• Assist with departmental operations and ensure that a high level of professional service is provided by training and retraining operators, monitoring call quality and following up on any complaint received by the center, issuing banks or VISA
• Minimum of one year experience as a CSR or above is required
• Ability to prioritize and balance workload across multiple sites
• Proficiency in Microsoft Office products and technically proficient in database management
• MUST BE FLUENT IN ENGLISH & SPANISH!!

Accounts Payable Customer Service Representative Resume Examples & Samples

• Provide the highest level of customer service to our vendors and business stakeholders, always aiming to go "above and beyond" where possible
• Troubleshoot
• Answer all incoming phone calls in a timely manner and minimizing dropped/transfer calls
• Effectively manage all customer service tickets and ensure effective and timely resolution of all tickets within departmental targeted SLAs
• Manage escalation/rush requests through to completion
• Partner with business stakeholders to improve and enhance the customer service experience
• Be knowledgeable of all AP processes and technologies - to be able to explain/train end-users or vendors
• Ensure departmental process/policy documentation is up to date and adhered to
• Review any aged open items to ensure proper action/follow-up
• BS/BA in Business, Accounting, Finance or related field of study
• Experience working in a procurement /accounting operations function for a global company, preferably in a customer service role
• At least 3 years of accounts payable experience
• Deep knowledge of Accounts Payable and Procure to Pay processes, policies & procedures
• A strong desire to focus on serving the customer and continually seeks to deliver more than the customer expects
• Ability to multi-task and maintain a level head under high pressure situations
• SAP functional knowledge/ experience required
• Ability to communicate effectively both verbal and written
• Excellent organizational skills, detail oriented with an outstanding attention to detail
• Strong Microsoft Excel and Word
• Strong work ethic with a positive, hands-on, can-do attitude
• Excellent interpersonal, analytical and problem solving skills

CCB Customer Service Representative Resume Examples & Samples

• Take information from the management for self and evaluate for improvement with the direct manager
• Ensure that all customers queries get resolved in the minimum possible time frame and escalate any issues to CCB managment
• Support less experienced Customer Service Representatives / bankers
• Handle and solve all kind of queries and requests, with great focus on quality of service provided
• Ensure that all customer problem resolution indices are reported and highlighted
• Handle incoming/outgoing calls inline with CCB call center parameters and goals
• 80% - Customer Interaction and Queries – Scheduling, re-scheduling and cancelling exams for candidates as well as responding to and answering their questions and concerns through various channels and computer systems (including but not limited to calls, chats and/or e-mails)
• 15% - Continued Training – Up-training on new clients/programs and/or assisting with new hire (side by side) training
• Six months customer service experience required
• Strong interpersonal skills and ability to convey concern and empathy towards customers
• Working knowledge of Microsoft Word
• Proficiency navigating multiple computer systems concurrently
• Organizational skills and strong attention to detail

Temp PSC Customer Service Representative, PM Resume Examples & Samples

• These call center positions will include shifts which cover center hours from 2pm to 11pm Monday through Friday (flexible) and 9am and 5pm on Saturday and Sunday
• Serve as an escalation point as needed to the appropriate department for resolution
• Must have excellent oral and written communication skills

Customer Service Representative Pm-pm Resume Examples & Samples

• Able to assist with all aspects of the service for Willis Towers Watson Clients
• Able to assist with the implementation of new clients
• Document client conversations and meeting notes
• Able to assist in providing information and answers client questions relative to administering insurance accounts under supervision
• Implement and maintain various Willis Towers Watson tools
• Knowledge of Willis Towers Watson Compliance (WTWEM)
• Requires supervision and guidance
• Receives direct instruction
• Work requires review of output by supervisor and/or direct “customers” of the process
• Non client facing
• Effectively communicate in verbal and written formats
• Assist with various special projects as needed
• Competency in Microsoft Word, Excel and PowerPoint
• License not required
• Prior insurance industry experience preferred
• Proficient in Microsoft Excel, Word, PowerPoint and Outlook

Gcas Lead Customer Service Representative Resume Examples & Samples

• Collaborate with Manager on reporting/mentoring and suggested course of actions at both team and individual levels
• Minimum of 3 years of experience in customer service contact center
• Experience leading people is preferred
• Solid leadership and decision-making skills and able to demonstrate a business presence appropriate for client contact and teammate interaction
• Demonstrated Vis a values

DPS Lead Customer Service Representative Resume Examples & Samples

• Observe and evaluate skills gaps and make recommendations to Management
• Internal Applicants should be at or above the L3 (Sr. CS/Specialized Rep)
• External candidates should have at least 2 years’ experience as a Call Center Agent or above
• Demonstrated ability to improve process and lead Change Management

Customer Service Representative Lead Resume Examples & Samples

• Monitors the daily operations of call center activities performing customer-oriented telephone activities and various background operations duties
• Monitors work guidance and performance measures to meet goals for delivery of service
• Monitors quality of service and responses provided through observation and monitoring of calls
• Assists and advises staff members in resolving problems and issues that arise with internal and external customers. Communicates appropriate options for resolution
• Reports to senior management on team accomplishments, achievements, and productivity
• High School Diploma or equivalent required and/or training
• One to Three years experience in a call center environment
• Experience with high volume call center
• Must be clear spoken and have strong verbal and written communication skills
• Must have the ability to perform in a professional and courteous manner at all times
• Familiar with computers and Windows-based applications
• Possess leadership skills and the ability to motivate successful team behavior
• Possess the ability to manage resources to meet fluctuating volumes, required response times, and strict compliance to policies and schedules
• Must respond to every call with a sense of urgency and give direct, accurate information
• Must have the ability to motivate staff and encourage top performance
• Must have good comprehension skills
• Must have dependable work history

TPS Customer Service Representative Resume Examples & Samples

• Responsible for operational processing to include data collection and tracking of correspondence
• Provide support to the European Customer Service Team
• Primary point of contact with GE businesses, internal teams, and outsourced suppliers
• Responsible for supporting the TPS commercial team by providing reliable administrative support towards clients and suppliers
• Answer and resolve supplier inquiries when necessary
• High school diploma with at least 4 years experience working in a fast paced, customer service and/or sales support environment
• Detail oriented, accurate
• Experience with relevant systems as applicable (ie: Oracle Financials, AP platform user experience, etc.)
• Affinity with Financial Services Product(s)

Telephone Customer Service Representative Resume Examples & Samples

• Minimum of two years as a telephone service representative, or comparable administrative/customer service
• Excellent communication skills with concentration on telephone techniques
• Detail Oriented
• Ability to achieve phone metrics for the department

Online Banking Customer Service Representative Resume Examples & Samples

• Maintaining high standards of telephone etiquette and positive outcomes
• Active listening to our clients’ customers to understand and meet their needs
• Handle, research, educate, troubleshoot, and resolve any type of inquiries/requests from customers
• Complete work within established time guidelines and metrics while maintaining strict confidentiality
• Use Microsoft Programs and client specific computer systems and databases to review accounts and update data with accurate information for tracking and customer relationship management
• Keep abreast of client developments affecting customer service

E-commerce Customer Service Representative Resume Examples & Samples

• Positive communication with customers to provide our luxury service standards
• Maintain data for customers when they need support
• Communicate customer feedback to appropriate to team members
• Build and maintain professional and positive relationships with peers
• Make decisions based on what is best for the customer while protecting our brand
• Entry level position. Experience in a service environment preferred, gained through retail, call center or customer service
• Demonstrate service centric approach with a positive attitude
• Must have computer skills including experience with MS Office applications
• Must be able to work well in a team environment
• Must be an analytical thinker and have the ability to resolve issues quickly

Senior Telephone Customer Service Representative Mortgage Servicing Resume Examples & Samples

• Respond to mortgage telephone inquiries
• Successfully complete and implement all learning from all training programs, which includes achieving a passing score on all quizzes and tests related to training, monitoring of information retention
• Correctly and legibly complete all forms, E-mails and paper, required to complete customer inquiries
• Minimum of two years as a telephone service representative, or comparable
• 85% - Inbound Queries –Scheduling, re-scheduling and cancelling exams for candidates as well asresponding to and answering their questions and concerns through calls, chatsor e-mails
• 5% - ProjectAssistance -– Other duties as assigned
• 5% - Outbound Calls - Follow up with candidates
• Proficient in Spanish
• Multi-tasking abilitiesy
• Availability to work evenings and weekends as needed preferred

Twin Hill-customer Service Representative Resume Examples & Samples

• Consistently provide customer service with courtesy, integrity and efficiency to meet and exceed corporate customer and Company expectations
• Receive and respond to incoming calls, emails, and written correspondence in a timely and professional manner
• Establish rapport with customers and provide timely follow up on unresolved issues by placing outbound calls or sending written correspondence
• Operate as a consultant and key resource for internal and external customers regarding products, services, and operations
• Draft written responses to communications received via phone, email, facsimile, and mail, proofing correspondence for spelling, grammar, and formatting
• Effectively communicate with customers and other employees by composing accurate, prompt, and effective responses
• Utilize tact and sound judgment in communicating and resolving customer inquiries, and provide appropriate responses on a case-by-case basis
• Independently resolve common issues and collect detailed information to aid in decision making efforts
• Accurately enter, process, and follow up on orders for corporate clients
• Effectively utilize systems (Blue Cherry and Blue Martini) for inventory management, reporting, and online ordering
• Develop and maintain a thorough understanding of products including fabric, style, size, and fit details
• Support and educate customers regarding various products and programs
• Perform data entry in an accurate, detailed, and timely fashion into the appropriate systems
• Consistently meet firm deadlines while effectively handling large amounts of information and answering high volume calls
• Demonstrate leadership qualities, strong character, and integrity, as well as confidence in actions and decisions, ensuring that customer expectations are exceeded
• Work collaboratively with co-workers and management to ensure best practices in customer satisfaction are utilized
• Follow Company policy and best practices in all areas, paying strict attention to the security and protection of sensitive customer information
• 1+ year(s) of experience in customer focused sales or support role required
• Computer literate with the ability to easily learn, and efficiently operate, new systems and programs; Blue Cherry and/or Blue Martini experience strongly preferred
• Proficient use of Microsoft Office programs including Word, Excel and Outlook
• Ability to handle incoming calls in a high-volume, team-oriented call center environment
• Highly motivated to create, maintain, and increase customer satisfaction
• Excellent interpersonal, verbal, and written communication and listening skills required
• Extensive command of the English language and superior grammar and creative writing skills
• Well-developed analytical skills, with a proven ability to make quick and effective decisions independently
• Ability to accurately record information into appropriate systems in an efficient and timely manner
• Ability to pay strict attention to details while also maintaining an organized environment
• Consistently demonstrate pose, tact, and diplomacy
• Demonstrated ability to exhibit excellent telephone etiquette and a professional demeanor
• Self-motivated with the ability to also work effectively and efficiently in a team environment
• Demonstrated initiative to consistently provide quality customer service, while also exhibiting a high sense of urgency in a time sensitive environment
• Ability to prioritize and address multiple tasks simultaneously in a high-volume environment
• Punctual, dependable, and reliable, with the willingness and ability to follow a strict attendance policy
• Authorized to work for any employer in the United States
• Analyze client inquiries by providing information on products, services and matching customer needs to market. Review coverages and make recommendations as appropriate
• Provide and process new/renewal and mid term changes of registration, license plates, temporary operating permits, transfers, garage policies, floater plates, prorate plates, special coverage policies and cancellations for individual and fleet clients
• Promote, explain and recommend coverage and additional products available
• Works go resolves issues and conducts the appropriate investigation to resolve the issues
• Maintain strong working knowledge of ICBC products and guidelines, keeping up to date with changes and new guidelines
• Grow and maintain a book of business, meeting established sales and service targets for self and team
• Liaise with offices within the region and across Canada as required
• Create documentation, processes, procedures, policies and training manuals as required
• Support the account management teams with commercial Autoplan inquiries
• Minimum three (3) to five (5) years Autoplan experience required
• Experience with ICBC required
• Strong knowledge of large volume fleets and garage policies, as well as experience processing fleets
• Knowledgeable with procedures to register and insure out-of-province automobiles
• Strong MS Office skills; including Excel
• Meticulous attention to detail, refined organizational skills and the ability to multi-task
• Experience with Autolink and ICBC batching ideal
• Previous supervisory experience an asset

Lord & Taylor Customer Service Representative Resume Examples & Samples

• Availability to support the Call Center Hours of Operation with flexible shifts Sunday to Saturday and increased hours as needed during peak business periods
• Customer Service and/or Call Center experience
• Ability to respond to customers, co-workers, and Management in a professional and courteous manner
• Excellent organization skills, follow-up, ability to multi task and willingness to learn
• Strong commitment to delivering exceptional Customer Service

Customer Service Representative Senior Resume Examples & Samples

• You must have excellent communication skills, both verbal and written
• Ability to manage multiple functions including complex client reporting, change control
• Research and resolve client issues or requests Develop and maintain relationships with large and complex clients
• Coordinate activities with other departments to meet client’s needs
• Must be able to multi-task and prioritize in order to meet deliverables
• Must be organized and able to work with frequently changing requirements and projects from clients
• 3-5 years client services experience
• Key / large account support preferred
• Proficient in Microsoft Office, Excel and Word applications
• Working knowledge of Microsoft Power Point preferred
• You must be proficient in use of Microsoft Office products, including Word, Excel, etc. required

Customer Service Representative, Temporary Resume Examples & Samples

• Key enter data from source documents into mainframe or other data entry systems according to specifications
• Contact customers to resolve processing anomalies
• Follow written procedures
• Follow priorities as assigned by management
• Must be able to sit for long periods of time
• One year production experience preferred
• Strong PC and key entry experience
• Legible handwriting and the ability to read handwriting
• Ability to meet and maintain high quality/accuracy standards
• Effective communications skills, both verbal and written
• Typing 30 - 40 words per minute and Data Entry 3000 keystroke/hour desired

Call Centre Customer Service Representative Paye Resume Examples & Samples

• Dynamic interpersonal and communication skills
• A professional telephone manner
• Start Date: TBD - This posting is intended to gather applications for upcoming service vacancies in the near future

Sugoi & Sombrio Customer Service Representative Resume Examples & Samples

• Operate as inside support for our Independent sales force
• Assist sales reps with account management and new sales opportunities
• Answer inbound telephone calls and emails in a professional and timely manner
• Advise about product details (sizing & fit, color, fabric, appearance, features, technology)
• Look up availability, price & terms, current promotions
• Input and adjust orders
• Check order status (track internal processing, communicate shipping & delivery info)
• Solve pricing, credit, and shipping problems
• Look up & re-send invoices, packing lists, etc
• Process warranty claims & book orders for replacement products
• Conduct outbound call campaigns to reps/dealers for specific promotions, updates, tasks, etc
• Provide excellent customer service for inquiries and issues
• Recognize, document, and alert the team leader of trends and issues
• Recommend internal process and policy improvements
• Assist team leader with on-the-job training for new employees
• Lead or assist with other projects and tasks as assigned
• Basic bicycle Apparel & technical knowledge required
• Must be flexible to work a varied full time schedule during the hours of 9:00am to 7:00pm ET Monday-Friday
• 2- 5 years’ experience working in bicycle retailer or outdoor technical apparel retailer
• Passion for Cycling and the Cycling Industry
• Proven track record of great customer service
• Attention to detail and organization
• The candidate should be self-motivated, highly flexible, and have the ability to work well under pressure in a fast paced demanding environment. Desire to advance within the industry is a plus

Customer Service Representative, Sales Resume Examples & Samples

• Commitment to paid training period - 7 weeks, Monday - Friday, 8:30 am to 5 pm
• Availability to work any schedule after training
• Hours of operation - 7:45am to 1am, seven days per week including holidays
• Overtime may also be required
• At least 6 months of customer service experience; sales experience preferred
• Multi-tasking; multiple computer screens and programs while conversing with the customer
• Results oriented individual that can meet or exceed performance standards
• Willingness to accept feedback and participate in our coaching environment
• Ability to build rapport, show empathy and engage with customers
• Listening intently to diffuse and assist customers to confidently resolve issues
• Enthusiastically guiding customers in product recommendations

Customer Service Representative Intern Resume Examples & Samples

• 30% of time spent on a specialized skill. Skills include operational process design and oversite, reporting, training or project coordination
• Strong sense of accountability
• The job is fast-paced, and requires good focus and an efficient mindset to keep up with the pace of work
• Good use of MS Office. Excel skills should be able to build excel formulas and pivot tables (or the ability to learn how to slice/dice data in excel)

UK Customer Service Representative Resume Examples & Samples

• Demonstrate ability to coach and develop staff
• Proven ability to delegate
• Ability to communicate in various formats with seniors, peers and direct reports (good news, results, issues)
• Cover SM responsibilities where required and can effectively manage in their absence
• Demonstrate ability to achieve results from people who you do not have formal influence over
• Show ability to develop and leverage network
• Proactively monitor client’s activity through the effective use of all systems available whilst identifying opportunities to improve the client experience
• Represent the department on client visits
• Previous experience in supervising teams within a dynamic, fast paced environment is essential
• A proven track record of no less than 4 years experience within Financial Services / Banking
• Experience within Securities Operations would be ideal but is not essential
• Knowledge the DCC markets ideal
• People management experience ideal but not essential
• Strong Leaving Certificate
• Citi cert in people management (preferable)

Customer Service Representative, Ksts Resume Examples & Samples

• Review orders entered by each market’s Sales Assistants and adjust as appropriate
• Review pre-emptions and work with Assistants to manage and determine make goods
• Work with Account Executive, National Sales Manager and Traffic and Marketing Department to coordinate all elements for promotions and events
• Manage small-cap accounts; prospect and research businesses as necessary
• Generate system reports for tracking and forecasting
• Maintain client schedules to ensure delivery of buy and assist National Sales Manager in posting schedules
• Prepare market and ratings data for use in National meetings
• Coordinate with Traffic and National Sales Assistants on ad copy
• Assist Accounting with billing and invoicing for National clients
• Support the National Sales Manager with projects as needed
• Act as back up for the NSM when necessary
• Bachelor’s Degree or related experience preferred
• Minimum 2 years’ experience in a professional business environment
• Proficiency in Microsoft Office; Outlook, Word, Excel and PowerPoint
• Ability to multi-task and work well as part of a team
• Ambitious with a desire to excel his/her career
• Previous advertising/media experience
• Knowledge of Donovan, OSI, Media Ocean, Matrix and/or Concur
• Exposure to Nielsen Ratings System

Customer Service Representative, Permit Sales Resume Examples & Samples

• Provide information regarding policies and procedures, terms, and programs relating to service area for students, parents, faculty, administrators, staff, and outside customers
• Notify appropriate personnel in the event of an emergency. Maintain complete and accurate records of all student-or staff-related safety incidents

Inbound Customer Service Representative Resume Examples & Samples

• Handle constant call flow without rest between calls
• Constantly operates a computer
• Flexibility; scheduling is based on business/seasonal need
• Be ready for work every day at prescribed time; punctuality is a must
• Must meet or exceed corporate key performance sales metrics
• Maintains schedule adherence

Customer Service Representative Belgium Resume Examples & Samples

• Maintenance of customer and order related administration
• Handling of incoming warranty cases
• Back up of other retail related service departments
• Maintain positive open lines of communication with Company management and other departments in order to contribute to a smooth flow of information and efficient operation of the organization
• Deal with both technical and non-technical people at all levels within the organisation
• Must adhere to the monthly schedule, times for break, lunch and off-phone time
• Excellent time keeping

DPS Customer Service Representative Resume Examples & Samples

• Adhere to established CSS procedures and guidelines while providing quality customer service in order to meet and exceed department standards
• RECRUITER MUST EDIT BASED ON LOCATION: Typically requires a minimum of 2-4 years experience in a customer service environment (AP, Canada, LAC, US) OR Some prior experience in areas of activity. (CEMEA)
• Knowledgeable of multiple Visa product lines
• 2 years, 3 years preferred
• Experience working in a call center or customer service department in a healthcare environment. Knowledge of HIPPA compliance and various health insurance types. Demonstrated interpersonal and organizational skills. Ability to multi-task, implement policies and establish efficient work systems. Knowledge of medical terminology, health plans, ACD reporting and MS Office software. Excellent verbal and written communication skills
• A Fire and Safety card must be presented upon hire or must be obtained at our facility within the first 30 days of hire and maintained by renewing before expiration date

Dutch Customer Service Representative Resume Examples & Samples

• You enjoy working on your own initiative
• You have 6 months experience in a customer service environment
• You have fluent Dutch and English
• You have excellent communication skills and relationship building skills
• You work well within a team
• You have good organisational skills and attention to detail
• You have good persuasion and influencing skills
• This is a permanent role
• Unlimited opportunities to progress within the company
• You will be joining a very friendly and exciting team
• Excellent salary and great benefits
• Fun and energetic working atmosphere
• Great opportunity to work in the world's biggest online ground transportation marketplace
• Straight forward interview process
• Generate additional revenue from existing online customers
• Booking queries, post rental queries and fraud
• Handling reservations, confirming bookings
• Handle customer queries over the telephone
• Building and maintaining relationships with external partners and suppliers

Customer Service Representative France Resume Examples & Samples

• Handle incoming and outgoing communication for retailers and consumers through various communication channels and platforms: phone, email, B2B
• Customer database maintenance
• Contributes to the success of company by leading or assisting with other projects and tasks as assigned

Sales & Customer Service Representative Resume Examples & Samples

• Manage, develop and grow monthly revenue by providing Demonstrably Superior and Pleasingly Different service
• Analyzes existing and anticipated customer requirements and promotes consideration of company products to fill requirements
• Identify and resolve customer problems related to order processing, pricing issues, inventory issues, etc. while maintaining a high level of customer satisfaction
• Work to continually improve Key Performance Indicators (KPIs) for both sales and customer service including revenue per call, order conversion rate, average order size, inbound and outbound handle times and our mission of friendly and knowledgeable service
• Answer a high volume of inbound sales/customer service calls and emails daily in a professional and efficient manner
• Follow guidelines for offering product discounts and minimum performance standards
• Provide co-worker training and development for all product lines represented by CGPO
• Solution selling skills
• Strong written, typing and communication skills
• Basic knowledge of Callaway Golf (and other corporate brand) product features and benefits for all current and past product lines
• Able to influence customer decision making by identifying customer needs and recommending product to meet or exceed their requirements
• Able to professionally and efficiently manage all types of customer issues and inquiries related to product sales and or problem resolution while maintaining a high level of customer satisfaction
• Able to work evenings and weekends as necessary in support of 7 day customer service environment
• Minimum 2 years Sales experience required
• General customer service experience required
• Extensive knowledge of the Golf required
• Call Center / telemarketing background
• Demonstrate knowledge in escrow analysis, PMI insurance, payoff, special products, hazard and flood insurance, refinancing, legal issues and loan documentation
• Represent the department in a professional manner and be able to interface with all levels of management
• Cross-selling skills

Customer Service Representative With Hungarian Resume Examples & Samples

• Team spirit, able to work in a high performing international team
• Take initiative and work as independent on role's daily tasks
• Knowledge of Windows Operating systems, Linux, Networks (LAN/WAN), Lotus Notes and other applications is welcome
• Ability to handle customer complaints

Customer Service Representative\ Peak\time-high Street Resume Examples & Samples

• Provide superior client experience
• Take ownership of client problems at first point of contact
• Ensures appropriate escalation to the Manager Client Care & or other branch colleagues as required
• Answer and Resolve Supplier Enquiries
• Maintain Relationship with Clients (AP, Finance, Sourcing) and Suppliers
• Maintain and Update Supplier Data
• Promote the TPS Website and Support Suppliers Using It
• Identify and Work on Improvement Opportunities (Internal and External)
• Support the TPS Commercial Teams in Europe and Asia
• Reconciliation of Daily Payments to Suppliers
• Execute all Forthcoming Administrative Duties
• Multi-lingual - Spanish is a pre
• Good Problem Solving Skills
• Customer Oriented; Team Player
• Good Computer Skills - Excel and Word
• Ability and Interest to Work in a Dynamic and International Environment
• Basic Understanding of Finance and IT
• EU Work Permit
• Related Business Experience
• Strong candidate identified

Customer Service Representative With Italian & English Languages Resume Examples & Samples

• Handle any frontline technical queries and fix or log them appropriately accurately reflecting content of the call
• Escalate queries when required to appropriate personnel
• Identify knowledge management gaps and drive closure

Customer Service Representative With Spanish & English Languages Resume Examples & Samples

• Ensure that all tickets are logged and assigned according to the account's procedures
• Minimize outbound call duration and quantity
• Monitor ticket queues
• Escalate any issues as soon as they arise to the appropriate contact

Customer Service Representative Manager Resume Examples & Samples

• Customer forecast review and attainment tracking with customer
• Materials & capacity readiness review/ follow with factory team
• Revenue attainment tracking
• Manage customer biz requirement (logistics, B2B, issue or complaint,..etc) & strengthen customer relationship
• Order billing management
• Account receivable& raw matls inventory management

Customer Service Representative With Polish Resume Examples & Samples

• Handle internet and telephone based customer queries from IBM employees in Central & Eastern Europe
• Perform problem determination and recording of accurate details on all incoming queries and problems
• Ensure timely resolution of critical customer requests to ensure IBM business continuity
• Fluent English and Hungarian (written, spoken)
• Good computer writing skills
• Understands brand policies and knows when to utilize this information or when to make an exception
• 1 to 3 years customer service experience a plus
• Must be professional at all times

Senior Digital Customer Service Representative Resume Examples & Samples

• Provide World Class Client Service to Merchants and Resellers e-Ticket, email or chat
• Escalate tickets to Leads, Managers or Specialists as needed
• Must have punctual, regular and consistent attendance High School Diploma required, Associate or Bachelor's degree preferred

Commercial Card Customer Service Representative Resume Examples & Samples

• Attention to detail – ensuring accuracy and completeness of information relayed to cardholders
• Able to make well-informed decisions within the boundaries of the job function
• Ability to diffuse difficult customer situations and maintain calm under pressure
• 2 years customer service experience in financial services is a plus
• Experience within credit card industry is a plus
• French/Canadian Speaking is a plus
• Spanish Speaking is a plus

Senior Consumer Customer Service Representative Resume Examples & Samples

• Salesforce.com Service Cloud experience is preferred
• Live chat experience is a plus
• SAP experience a plus

Consumer Customer Service Representative Resume Examples & Samples

• Stellar communication skills (written, verbal, phone, email, chat)
• Minimum 3-5 years of experience including inbound customer service, inside sales, live chat at Support Level 2 or higher
• Agile / Scrum methodology experience a plus

Major Accounts Customer Service Representative Resume Examples & Samples

• Answering customer’s inquiries vie phone/e-mail, taking action related to billing/invoicing, account reconciliation, payment allocation/cash application and general account maintenance
• Manage all departmental reporting related to the portfolio for which the position is responsible
• Building and maintaining productive working relationships with CUSA, CSA, independent dealers, internal CFS associates and customer
• Plans and executes projects in a timely manner
• Minimum of bachelor’s degree in a related field or equivalent work experience
• Minimum of 3 years of collections, customer service or leasing experience
• Proficient in excel, strong financial acumen, project management, customer service, problem solving

Unitec Customer Service Representative Resume Examples & Samples

• RESEARCH & CATALOG UPKEEP
• INTERPRETATION OF OTIS TECHNICAL DRAWINGS AND DATA
• ALTERNATIVE DESIGN SOLUTIONS/ADAPTATIONS

Customer Service Representative Latam Resume Examples & Samples

• Prepare and respond to email-calls inquiries from Citi employees and vendors who write to one of our email assistance addresses for the services listed above
• Escalate to a Manager any calls or emails that are sensitive in nature to our reputation
• Accurately prepare individual metrics at the end of each business day to be consolidated with the group's performance
• Maintain a safe and secure workplace within the Citi infrastructure
• Advance Portuguese and English
• Good analytical abilities in order to determine the best course of action when encountering a customer service issue
• Good knowledge of the MS Office programs, especially MS Excel and MS Word
• Process, research and resolve problems related to distributions, systematic payouts; and process complex death claims
• Process/review commissions; and research and resolve commission, licensing, appointment, and termination problems
• Assess quality of calls and processed transactions and provide constructive feedback

Customer Service Representative, Knsd Resume Examples & Samples

• Work closely with Account Executives in the station and National offices to provide complete customer service to all NBC clients
• Confirm approval from sales management for all incoming order rates, ratings and programming to minimize last minute changes
• Relay maintenance of contracts to agencies where action is required, including, but not limited to spot make goods, program changes and under delivery weight
• Act as a liaison between Account Manager and Agency to meet all buyer requests, including contract, inventory and program details
• Track performance of contracts on local station through WideOrbit Media Sales posting system
• Partner with traffic department to solve any open scheduling issues including copy and media resolution, order validation and dispute resolution
• Work with salespeople and sales management for best reconciliation of the client
• Fill in other areas within Traffic and Sales Service as needed and assigned by management
• Process financial workflows: customer billing set up, credit card payments, CIA and rebills as requested
• Maintain eFiles for station management and national sales office AE’s; orders, revisions and make goods
• Learn to assign and manage material instructions for all on-air clients. With future ability to fill in and cover when needed
• Proficiency in Word, PowerPoint and Excel
• Candidate must be detail oriented and function in a fast-paced environment
• Change agent – must embrace and drive significant process change across the station
• Superior organizational skills – must possess the ability to manage multiple priorities
• Experience with WideOrbit Traffic & Sales, Nielsen Audience Measurement a plus
• Grade assignment based primarily upon the individual's level of experience and production capacity
• Additional consideration will be given to the size and nature of assigned market
• High school diploma or equivalent Five years of insurance business experience (or equivalent education and related training)
• 440 Insurance License preferred
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products. Ability to travel, occasionally overnight

Customer Service Representative, Gifts Resume Examples & Samples

• Study and maintain currency with all applicable policies and procedures, contracts, and related legal issues
• Represent department to students, parents, faculty, administrators, staff, and other outside customers. May act as representative for department at internal committee meetings such as Customer Service Planning Group. Make formal presentations as assigned
• Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time
• Perks: discounts to USC sporting events, USC Bookstores, wireless plans, travel, accommodations, and local entertainment

Customer Service Representative, Senior Resume Examples & Samples

• Minimum two years’ experience supporting large key accounts required
• Requires excellent communication skills, both written and verbal
• Requires good organizational skills, ability to multi-task and maintain an even handed approach with clients and internal contacts, while working with continually changing tasks in a fast paced environment
• Excellent PC skills with detailed use of Word, Excel and PowerPoint a must
• Excellent professional communication skills, verbal and written
• Basic typing skills and keyboard dexterity required
• Familiarity with MS Office preferred
• Provides work direction to all representatives and provides supervisory coverage as needed
• Uses good judgment and discretion when deviating or making exceptions to TCF policies or procedures
• Primary contact and resource for representatives. Researches and resolves more difficult customer inquiries
• Other duties as assigned or apparent

Customer Service Representative Online Brokerage Resume Examples & Samples

• Monday to Friday: 8am to 9pm
• Holidays as required
• Building effective working relationships across the team and with various business lines and corporate functions
• Facilitating a culture of open and honest communication by actively participating and contributing to touchbases, team meetings, encouraging the generation of new ideas and approaches and actively sharing knowledge and experience to enhance the development of all team members
• 2-4 years industry experience
• Minimum of 1 year sales experience is required, including the ability to identify cross-sell and referral opportunities
• Previous discount brokerage experience
• Broad investment product knowledge in Equities, Fixed Income & Mutual Fund Securities
• Strong attention to detail and ability to recognize risk to the firm
• Strong communication / interpersonal skills
• Ability to learn new tasks quickly and accurately
• Ability to adapt to a changing environment and duties, dependent on current situations and directives from management
• Expert knowledge of procedures related to securities settlement
• Excellent time management skills with the ability to prioritize workloads to ensure optimum telephone coverage and adherence to established service standards
• The following language skills are an asset: Cantonese, Mandarin, French
• Ensure client support and satisfaction at a professional level with minimal supervision by answering questions and resolves client issues relating to products and services
• Provide first level support to clients, ability to research and analyze problems
• Initiate and maintain regular contact with client both verbal and written
• Coordinates change control and testing support
• Ensures accurate and timely completion of assigned special projects and requests
• Complete daily reporting requirements accurately and timely
• Minimum two years’ experience supporting large key accounts
• Experience working with client quotes, billing and reconciliation
• Excellent communication skills, both written and verbal
• PC skills with detailed use of Word, Excel and PowerPoint
• Must be able to work in Hazelwood, MO office location
• Experience working with the production floor and the IT department
• Local candidates
• Requires good organizational skills
• Ability to multi-task and maintain an even handed approach with clients and internal contacts
• Working with continually changing tasks in a fast paced environment

Maine Customer Service Representative Resume Examples & Samples

• Receive inbound phone calls from customers and service their needs effectively and efficiently
• Quickly understand and analyze customer needs by using active listening skills
• Use computer software application to properly service customer accounts
• Take ownership of any follow-up work necessary to service customer and ensure that nothing slips through the cracks
• Speak/write knowledgably about products and services
• Contribute ideas and recommendations for improvements to the department and company
• Receives significant guidance from policy and procedure
• Can exercise some judgment in carrying out routine assignments with guidelines
• Receives specific instructions on unusual situations or matters that depart from established procedures
• Complete additional projects and tasks as assigned

Bonus Customer Service Representative Resume Examples & Samples

• Ability to navigate through multiple computer applications with speed and accuracy
• Ability to work with customers to resolve inquiries
• Provide troubleshooting assistance to customers
• Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
• Maintain a high level of world class customer service/professionalism to a wide range of customers
• Recommend products that best suit the customer
• Ability to read and interpret documents
• Full Time Employment
• Medical, Dental, Vision, & 401k plans
• Educational assistance
• Paid Time Off
• Fun working environment!
• Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!
• Six months experience in providing customer service either via phone or in person
• Maintain a positive environment, working with co-workers and customers within a diverse culture
• Excellent telephone manner and listening skills
• The ability to work in a team environment
• The ability to work under pressure
• The ability to sit for long periods of time
• Excellent attention to detail and multi-tasking ability
• Self-motivation to work under his/her own initiative
• Must pass drug test and state, federal and criminal background check
• Must have High School diploma or general education degree (GED)
• Must be at least 18 years of age or older
• Provide courteous and professional customer service while exemplifying Vera Bradley’s core values to all customer types
• Share promotions and suggest additional items as appropriate
• Process and send requested reports, invoices and packs slips upon request
• Assist retail partners with marketing promotion questions to include assisting with support documents on the Partner’s Log-InWork with Customer Service Specialists as needed
• Prepare Return Authorization paperwork and print return labels utilizing FedEx Online
• Evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience around products, packaging, shipping, service or billing methods Make outbound calls for follow-up and upselling
• High school graduate
• Demonstrated passion for excellence with respect to treating and caring for customers
• Strong typing skills, 10 key experience and PC proficiency utilizing Microsoft Office software
• Excellent organization and follow through skills
• Excellent interpersonal, written and verbal communication skills
• Knowledge of Vera Bradley customer service processes, systems and customers preferred
• Must have the ability to sit at an office desk for long periods of time within close proximity to telephone and PC
• Strong sensory skills, such as good eyesight, good hearing and dexterity

Customer Service Representative Loan Account Services Resume Examples & Samples

• Associates degree or undergrad degree preferred
• Strong ability to work in fast-paced environment with high monetary volumes
• Strong customer service skills and relationship management skills
• Good PC proficiency including Microsoft Office (Word, Excel)
• Good written and oral communication skills

German Speaking Customer Service Representative Resume Examples & Samples

• Associate Customer Service Representative works within a team environment that delivers Order Entry,Inside Sales and Administration activities,as well as acting as one of the main pre- and after-sales customer contact points,responsible for managing fast and effective exchange of commercial information between Field Sales,Distributors,Supply Chain/Logistics and other departments in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations
• Manage allocated key accounts and regions, and back up other regions
• Phone, Email and Web support to resolve outstanding invoicing issues
• Co-ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and or restock
• Graduated commercial apprenticeship
• Excellent German language skills
• Good in spoken and written in English

Italian Speaking Customer Service Representative Resume Examples & Samples

• Work in cooperation with team members from Sales, Inside Sales and technical support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again
• Excellent German or Italian language skills
• Good knowledge of MS Office applications (User Level)
• High level of motivation and ability to work under pressure
• Excellent Italian language skills

English Speaking Customer Service Representative Resume Examples & Samples

• Experience in similar field would be an advantage
• Excellent English language skills (good in spoken and written)
• Distinct customer focus

French Speaking Customer Service Representative Resume Examples & Samples

• Work Location: Between Budapest and Fót (15 minutes distance from Budapest center, commuting allowance upon travelling policy or company shuttle bus provided after hiring)
• Phone, Email and Web support to Field Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues using Issue Resolution Tool
• Excellent French language skills
• Ideally basic technical knowledge
• Fluency in other EMEA languages is desired

Spanish Speaking Customer Service Representative Resume Examples & Samples

• Provide customers with product, pricing and service information
• Build up close relationships with customers and commercial team to gain their trust and respond to customer queries in a timely and professional manner
• Fluency in Spanish and English language skills

Multilingual Customer Service Representative Resume Examples & Samples

• Associate Customer Service Representative works within a team environment that delivers Order Entry,Inside Sales and Administration activities,as well as acting as one of the main pre- and after-sales customer contact points,responsible for managing fast and effective exchange of commercial information between Field Sales,Distributors,Supply Chain/Logistics and other departments,in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations
• Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements
• Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely fashion with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance
• Enter and maintain Customer Master Data plus execution of relevant security checks
• Previous experience in direct talk-to customer is mandatory
• Excellent German/Italian/Spanish/French/Dutch language skills
• SAP Knowledge is an advantage

Customer Service Representative Temporary Resume Examples & Samples

• Process sales orders received from customers through the SAP system to initiate the manufacturing process and meet customer requirements
• The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements
• The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting
• Manage customer concerns/complaints/supply issues by ensuring effective communication, trend analysis to facilitate in development of corrective actions, and follow up to ensure close out of issues, and effectively manage communication on progress with customers
• Liaise with Customers, Vendor Schedulers, Production Planners, Operations and Quality Assurance in order to deliver customer’s requirements
• Apply operational excellence tools and techniques to continuously improve our processes and eliminate waste
• An effective communicator who is capable of building excellent Customer Service relationships
• Excellent mathematical, analytical and diagnostic skills and the ability to handle large volumes of data in a detailed way
• Excellent PC skills and Excel spreadsheet experience
• Preference for candidates with good working knowledge of SAP
• Demonstrated Customer Service experience with a strong focus on problem solving skills

Customer Service Representative With French Resume Examples & Samples

• Control, supervision and management of customer orders
• Administration related to customer database in JD Edwards system and to the handling of customer´s queries
• Communication with clients (hospitals, pharmacies and distributors) in France
• Native/Fluent FRENCH spoken and written
• Fluent English spoken and written
• Advanced communication skills
• PC skills on advanced level (mainly Outlook, Word and Excel)
• Previous experience from customer service for minimum 1 year

Customer Service Representative With Romanian Resume Examples & Samples

• Processes orders by inputting to system, providing confirmation to customers regarding order receipt and availability
• Investigates and resolves customer complaints regarding billing, shipping delays and products
• Responds to customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing
• Generates non-routine correspondence to secure additional customer information or resolve customer disputes
• Serves as liaison with sales, quality and warehouse personnel to handle customer inquiries and complaints
• Solicits and tracks customer feedback. Conducts customer surveys
• Analyses and reports on results
• Tracks carrier performance and alerts management when performance metrics aren't met
• Places orders for replacement and/or for correcting errors such as shipment of wrong item or shortages
• Compiles shipping data and analyses for trends. Reports findings to management

Accounts Payable & Customer Service Representative With Italian Resume Examples & Samples

• Respond to specific questions (business process and/or SAP related queries) from customer service group and clarify situations when necessary
• Identify development trends and institute corrective measures when necessary
• Support the invoice processing team in the day-to-day invoice processing and in the preparation of standard reports and statements
• Proactively suggest ideas to automate processes, in order to keep the P2P SSC moving toward an “e”-environment
• Perform all AP Support procedures as required to a high standard of quality, in a timely and efficient manner
• Fluent Italian spoken and written required
• Fluent Spanish or Italian is a huge advantage
• Sound knowledge of invoice processing
• At least one year experience in a similar job in finance / accounting / customer service environment
• Willing to support less experienced colleagues
• Ability to solve difficult situations using own judgment and sense of initiativeAccounts Payable

Special Projects Customer Service Representative Resume Examples & Samples

• Four years of relevant customer service experience, preferably in a construction environment required
• Excellent oral and written communication skills required
• Excellent interpersonal skills to establish and maintain relationships with customers/clients and determine scope of project required
• Computer proficiency with work processing, spreadsheets, and databases required
• Knowledge of materials, tools and work procedures of building trades and the ability to convert this knowledge into material lists, labor requirements and work schedules preferred
• Knowledge of the methods and equipment used in planning, estimating and scheduling work preferred

Customer Service Representative, Order Entry Resume Examples & Samples

• Receive and expedite orders of product for shipment and service from customers and the field sales team across Canada
• Respond to questions and provide information about Ecolab products
• Make arrangements to place and trace orders and arrange for emergency service calls
• Ensure accurate order entry and enter all call information into the order system
• Respond to customer complaints, problems or issues in a positive and professional manner
• Perform administrative, filing and daily maintenance activities
• High School diploma or equivalent. Working toward a relevant post secondary diploma or degree would be considered an asset
• Previous order entry and customer service experience in a call center environment is preferred
• Customer service focus with a genuine desire to help others and excellent telephone skills and manner
• Good interpersonal, communication (written and verbal), and problem solving skills
• Successful candidates have good organization skills with a high attention to details and analytical skills
• Strong computer skills and keyboarding skills
• Experience with SAP is a definite asset
• Proven ability to work in a fast-paced, multi-tasking work environment
• Bilingual English/French would be considered an asset
• Demonstrate ability to effectively communicate in French, both orally and in writing
• Conversational language knowledge of English
• Good time-management skills
• Experience in Microsoft office
• Ability of multi-tasking and work under pressure
• Good problem-solving skills
• Work effectively both on an individual level and within a team environment
• Experience with an ERP System
• Conversational language knowledge of Hungarian
• General business acumen
• Understanding of a supply chain environment and how to work collaboratively with the Supply Chain team in CS
• Maintain customer master file data
• Answer and respond to all customer, channel partner and Regional Manager’s inquiries
• Supply quotation and tender preparation assistance, Quotation fulfillment, filing and faxing
• Resolves order issues with the customer regarding pricing, availability, terms and delivery etc
• Edit and clarify order details upon receipt and initiates the order processing cycle
• Manage shipping consolidations schedule to conform to customer requirements
• Prepares appropriate order processing documentation such as shipping documents, customs paperwork
• Interface with freight forwarders regarding shipments to the customers or issues
• Complete export (SLI/SED, AES etc.) and Hazmat paperwork for territory shipments
• Work with Operations, Engineering and Freight Forwarders to ensure timely shipment of product
• Interface with Export Coordinator for shipments of licensed products
• Provide return authorizations and assist in accounting issues
• Assure compliance US Export Regulations by reviewing monthly Thermo Import/Export update, monthly BNA Export reference manual as well as use the denied party screening list services website for all orders
• Preferred- Bi-lingual
• Prior experience with ERP systems
• Associates Degree from accredited higher learning institution preferred
• Preferred experience in an international sales or service support role
• Prior experience working with freight forwarders
• Experience with AES and HazMat certification strongly preferred
• Knowledge of banking (Drafts and Letters of Credits) a plus
• Proficient with the Microsoft Office suite of products
• Able to make decisions and work independently

Overnight Customer Service Representative Resume Examples & Samples

• Typing skills at a minimum of 40 wpm
• Interest in the financial services industry, or some other related field
• Experience handling customer complaints and resolving customer issues
• Flexibility and ability to quickly adapt to change
• Proven computer skills required (word processing, data entry, internet, spreadsheets)

Commercial Customer Service Representative Resume Examples & Samples

• Strong verbal, written, and interpersonal communication skills
• Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
• Strong analytical and problem-solving skills

Customer Service Representative With Italian Resume Examples & Samples

• Provide excellent customer service in IT support
• Work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader
• Fluent English and Italian (written, spoken)

Registered Customer Service Representative Resume Examples & Samples

• 0-1 year of general experience – need not be directly related to the position
• Demonstrates aptitude for learning new systems and processes
• Customer service and/or financial services experience preferred
• Basic skills in MS Word and Outlook as well as using multiple software applications preferred
• Possesses a bias for action and avoids workplace distractions
• Exhibit the behavior of listening more than you speak
• Resourceful to invent creative solutions
• Comfortably navigate in a fast paced, technical environment
• Passion to deliver a world class customer experience
• Strong relationship builder with both internal and external customers
• Knowledge to adapt your approach depending on customer communication styles
• Technically savvy
• Ability to sort out how technology works when things go wrong
• Flexibility to work between the hours of 8am CT and 7pm CT (10pm CDT from Thanksgiving - New Year’s), including weekends and holidays

Mutual Fund Customer Service Representative Resume Examples & Samples

• Works in a team based environment with shared goals. Supports team targets, department metrics and the greater corporate mission statement
• Maintains a positive, professional demeanor and supports an environment that values uncompromising excellence
• CSR must maintain a minimum internal call monitoring score, as well as meeting targets for Service Time, Accuracy and Attendance
• Supports the department Service Level metrics by managing time effectively and remaining in “available” status when calls are in queue
• Brings a service orientation that supports the field sales force in meeting their obligations to their clients. Serves a s a proactive liaison between shareowners and their representatives, keeping all stakeholders appropriately informed of service issues from discovery through resolution
• Handles shareowner transaction requests in a manner that promotes the retention of assets while demonstrating the highest level of integrity in processing
• Maintains an updated knowledge of John Hancock Mutual Funds and develops an understanding of how market forces affect the funds. To maintain this base of knowledge, the CSR is expected to read product literature, industry periodicals and to participate in training opportunities
• Maintains a current knowledge of John Hancock Mutual Fund policies and procedures. Demonstrates the ability to clearly communicate our policies, procedures and product features to our client base

Service Center Customer Service Representative Resume Examples & Samples

• Address client concerns via multiple channels (phone, chat, e-mail) with energy and empathy while collaborating as necessary with internal departments and team supervisors to resolve complex client inquiries. Utilize resources to promote first contact resolution
• Handle general brokerage and banking inquiries relating to products, services, policies and procedures including margin and options
• Engage with clients in dialog to identify unstated needs or financial goals that may be achieved by further utilizing Scottrade’s products and services
• Proactively educate clients by promoting Scottrade products and assist them to understand the features and benefits of Scottrade trading platforms and tools
• Review customer emails and compose timely and professional responses to inquiries, or forward and track emails to the appropriate department for review and response. (Technical Desk, Compliance, Supervisor, Marketing, etc.)
• Effectively utilize our Customer Relationship Management (CRM) tool to document client interactions and to inform the branch office of new asset and product opportunities that require follow up and closure. Act as a branch liaison when appropriate
• Utilize customer service skills to achieve client satisfaction and meet measurable department goals
• Intermediate level understanding of banking products and services
• Ability and willingness to remain current on all position policies, procedures and trainings. Understanding of Scottrade products, policy and procedures and basic understanding of the Scottrade brokerage and banking divisions including Scottrade bank relationship with the Brokerage Line of Business
• 1 years financial services experience or 3+ years professional call center experience required

Benefits Customer Service Representative Resume Examples & Samples

• Print/Bind proposals, presentations and other client deliverables
• Process tasks regarding new mail and other items assigned by Account Manager
• Manage additions, deletions and changes to enrolled employees, through receipt of information from the account, submission to carriers and maintenance of hard copy account files. Document services provided in the agency contact management platform
• Responsible for employer level billing problems on behalf of the client with respective carriers. Document all billing service issues in the agency contact management platform
• Handle employee level claims issues on behalf of the employee with the respective carrier. Document all claims service issues in the agency contact management platform
• Manage submission of employer applications to carriers as required
• Manage employee applications to carriers, including confirmation that all information is complete and meets carrier's standards (scrubbing)
• Complete Surveys when needed
• Primary Phone Coverage
• Support compliance initiatives
• Responsible for soliciting information from client, carriers, vendors, etc. to manage benefit plans
• Perform other tasks as assigned by management
• Validates all unscheduled log outs via internal reporting and then reporting findings to the supervisor
• Schedules mentoring sessions with other customer service representatives; coaches and helps others make a plan for development
• Handles expedited situations which require adaptation of response or extensive research according to customer response
• Responds to the most complex customer inquiries and provides well- thought out solutions
• Provides detailed information about services, policies, and pricing and offers more advanced proactive plans
• Keeps a track of the type of customer complaints and analyze to see the trend to minimize them
• Serves as an advanced expert contact for internal and external customers
• Serves as back-up for other Customer Service Representatives
• Completion of an undergraduate degree in any equivalent field preferred
• Minimum of 3-5 years of experience in customer service which includes experience in the title industry

Bilinual Customer Service Representative Resume Examples & Samples

• Successfully manage customer accounts, help ensure that payments are made in a timely manner, and collect on past due accounts by contacting customers by telephone
• Make daily bank deposits, accept customer payments, process vehicle liens and comply with Company policies and procedures as well as applicable local, state and federal laws and regulations
• Participate in achieving store-specific goals and business objectives
• Experience in a sales or customer service oriented position a plus; retail, sales, or financial industries preferred
• Sales-oriented mentality and a passion for providing a superior customer experience
• The desire and ability to work in a fast-paced, rewarding, and results-driven environment
• Proficiency in Microsoft Office Suite to include Word, Excel, and Outlook
• Credit and criminal background check required to include MVR (state exemptions may apply)
• Valid driver's license and car insurance
• Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required

Apjc-customer Service Representative Global Business Services Resume Examples & Samples

• Provides Customer account support in line with customer segmentation offerings
• Contributes to Cisco Sales productivity by reducing Account Managers’ administrative workload
• Support Customers and Sales on pre-book to post-booking activities
• Develops strong overview and drives Process, Tool and business flow improvements
• Identifies Customer and Sales Process, Tools and Training opportunities
• Engages and represents Customers and Sales with cross-functional teams
• Attends weekly Sales Commit calls, keep track and obtain early business visibility
• Intermediate level Excel e.g. trending analysis, reporting etc (essential)
• High levels of customer orientation and service excellence
• Efficient collaboration skills with internal / external customers and cross functional teams
• Ability to prioritize work capacity
• “Can do” attitude, proactive engagement, solutions seeking & team player in global environment
• Open to change and goal driven

Senior International Customer Service Representative Resume Examples & Samples

• Maintain/Update IFAR Process and ensure IFAR processing exceeds customer service levels/expectations
• Train new and existing International team members on all aspects of International order management with emphasis on shipping
• Create/maintain IFAR Backlog reports
• Serve as International Shipping liaison between customers warehouse/logistics functions and an escalation point for other International CSRs
• Manage, track, and maintain outgoing shipments for International via backlog and shipping reports
• Communicate with customers regarding shipment information
• As required – utilize and perform transactions in Oracle and IFAR system and communicate daily with customers regarding shipment information via telephone and email
• Provide shipping and receiving personnel with information on shipments to be staged
• Work collaboratively and cooperatively with colleagues to accomplish shared goals
• Serve as a functional lead and International Subject Matter expert
• Minimum of 2 years of customer support, supply chain, or related business experience
• Minimum of 1 year of experience managing international customer orders
• Must be legally authorized to work in the United States without sponsorship
• Knowledge of export regulations and documentation requirements
• Strong customer focus
• Ability to quickly adapt to change and successfully manage urgent/high priority requests
• Ability to effectively in a team environment
• Strong computer skills including Microsoft Office, Word, Excel and Access
• Ability to work weekends and holidays as needed, for month end revenue support
• Experience working with ERP systems

Customer Service Representative Working Hours Resume Examples & Samples

• Responsible for following up on all aspects that have an impact on the day-to-day customer satisfaction
• To be the interface between the customer and Cytec for all steps trough order life-cycle
• Facilitation of issue-resolution with respect to timely order fulfilment and for effective follow up on any complaint handling
• Building and maintaining good relationships with internal & external customers
• Bachelor' s degree and 1-5 years of work experience (preferably in Customer Service field)
• Excellent computer skills, ability to use Gmail, Excel, and Word programs, preferably experience with ERP system
• Superior communication skills including listening, verbal and written; negotiation skills, and telephone skills
• Ability to work in late shifts (15:00-24:00)

Customer Service Representative Back Office Resume Examples & Samples

• Bachelor in International Trade or similar, or experience in Supply Chain (transport/warehouse management/logistics in general)
• Resourceful, result driven, analytical skills, team spirit, customer oriented
• IT knowledge (MS office), SAP is appreciated
• French and English at least, good knowledge of German language would be a plus

Managed Services Customer Service Representative Resume Examples & Samples

• Create and Administer the customer service program for the global Honeywell Industrial Cyber Security – Managed Security Services (MSS) team
• Develop sound and trusted relationships with customers
• Contact customers on a regular basis to discuss MSS performance and ensure customer needs are met
• Track all customer issues, prioritize according to significance, create a resolution plan and ensure completion
• Acquire technical knowledge of systems and services required to resolve some problems as soon as identified
• Work with the MSS team to ensure on time delivery of all services and to the satisfaction of our customers
• Keep technically current with the Honeywell Process Solutions/ Industry Standard networking, cyber security, and wireless product/systems portfolio, while maintaining expert knowledge on specific designated network disciplines
• Professionally represent the MSS business in interactions with internal and external customers and business partners as required
• Maintain industrial safety awareness through the completion of pertinent safety certifications
• Monitor and improve service quality and integrity
• Bachelor’s degree in a computer related field such as Computer Science, Computer information systems, electronics or in lieu of degree 5 years of directly related experience
• Good knowledge of the English language written and spoken
• CISCO Certified Network Associate or equivalent
• Microsoft Certified Solutions Associate or equivalent experience
• Ability to write documentation and summaries
• Strong communication skills with external parties
• Security configuration and best practices
• Experience working in industrial industry (Oil and Gas, Chemical industry)
• Experience with remote support
• Used to following or developing Policies and Procedures
• Multicultural and multinational mindset
• Working experience with TCP/IP networks (basic network/device configuration, basic firewall administration, VPN’s) would be a plus
• Working experience of industrial control systems

Work-at-home Customer Service Representative Resume Examples & Samples

• Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer’s bill, and resolve complex billing scenarios
• Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of DISH’s award-winning products
• Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their DISH experience
• Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone
• Working flexible schedules including weekends, holidays, and evenings
• Regular and predictable attendance
• Ability to regularly sit for long periods of time
• Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases
• Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services
• Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics

Dutch Speaking Customer Service Representative Resume Examples & Samples

• Associate Customer Service Representative works within a team environment that delivers Order Entry,Inside Sales and Administration activities,as well as acting as one of the main pre-and after-sales customer contact points,responsible for managing fast and effective exchange of commercial information between Field Sales,Distributors,Supply Chain/Logistics and other departments in order to respond to customer queries and/or transactions in a manner that exceeds customer expectations
• Participate in process improvement projects on an ad-hoc basis
• Excellent Dutch language skills
• Good in spoken and written English

MLS Customer Service Representative Resume Examples & Samples

• Complete data entry to produce release instruments for loans which have paid in full which are low to high complexity in a timely manner to mitigate research fees and penalty exposure
• Research recording information through Lifecycle Management Suite (LMS) and/or available recording jurisdictions websites Request and follow up on title search requests using third party vendor
• Submit release instruments via eRecording or mailing hard copy with check (if applicable) to the appropriate recording jurisdiction
• Answer incoming calls regarding the status of release or complex questions and communicate with leaders when assistance is needed
• Enhance personal and professional growth through taking on additional responsibilities, suggesting process enhancements, completing required and voluntary training and education
• Attend all departmental meetings to stay abreast of changes affecting area
• Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities
• Meet or exceed department standards with a specific emphasis on production, quality assessment performance and schedule adherence
• Minimum 2 years experience as MLS/ CSR
• Familiarity with all areas of mortgage loan servicing
• Successful completion of CSR certification program
• Very Good rating or above on annual review
• Experience with loan servicing
• Notary Public/e-Notary
• Research and problem solving skills
• Acts to achieve agreed upon objectives of the team in a supporting manner

Customer Service Representative / Dispatcher Resume Examples & Samples

• Generate monthly customer SLA supporting documents
• Develop new departmental process and procedures
• Provide training for new hires and for new departmental process and procedures

Finance Customer Service Representative Resume Examples & Samples

• Experience in customer service, including working with different personality types
• Ability to communicate clearly via e-mail or phone, including active listening skills
• Ability to exercise a friendly and professional attitude and quickly develop rapport with customers over the phone
• Experience in a help desk or call center environment preferred
• Ability to use multiple finance applications and databases in a demanding, fast-paced environment
• Possession of excellent research and problem solving skills
• BA degree in Liberal Arts or Accounting

Customer Service Representative International Resume Examples & Samples

• Complying with all internal and external safety regulations pertaining to environmental protection and occupational & traffic safety according to the GRACE EHS system and ensuring that the staff assigned to the executives receive up-to-date training; directly pointing out and stopping identified mistakes or wrong behavior
• Manage customer and material transfer orders in SAP, including export & L/C document requirements and custom regulations. Ensure balancing / matching customer requirements and Grace capabilities
• Achieve desired service performance through the coordination of manufacturing, warehousing and logistic providers to ensure availability of stock and services required for order fulfillment
• Support the sales forecasting on advancing monthly basis in close cooperation with sales
• Primary contact for customers to answer service related enquiries, sample orders and take necessary actions to solve problems including non conformance management
• Maintain customer master data & customer profiles for order processing
• Communicate internally & externally on order status including delivery schedule, product availability, documentation requirements, changes initiated by supplier or customers, credit terms and other specific requirements
• Check customer credit status and communicate with customers to settle credit and account receivables issues to support a low DSO and smooth order process
• Taking over additional tasks in related or other projects when necessary
• Minimum Two to four years experience in customer service or order fulfillment, preferably in a manufacturing environment
• Highly professional and service-orientated telephone manner with ability to liaise with customers and employees at all levels
• Must be able to successfully work in a fast-paced environment while maintaining a professional, courteous, and helpful attitude
• Possesses exceptional administration, organizational, problem solving, interpersonal and communication skills with meticulous attention to detail
• Analytical ability and good judgment - able to follow an analytical line of questioning to establish the nature of a customer enquiry and determine the best follow-up action for the customer and Grace
• Team player. Self-motivated. Ability to co-ordinate multiple skills and priorities
• Proficient in SAP and Microsoft applications
• Knowledge of Export documentation requirement
• Fluent in English and German language

Customer Service Representative QLD Resume Examples & Samples

• Handling internal and external customer enquiries
• Management of returns for credit
• Management of consignment items
• Are native German speaker (preferred)
• Are fluent in English (both written and spoken)
• Have professional experience in German language customer services or/and financial services (considered an asset)
• Have a good knowledge of MS Word, Excel
• Are able to work independently and as part of a team
• Are PC literate
• Have High ethical standards
• Are open, positive and have proactive attitude
• Have excellent interpersonal and communications skills
• Have Can do approach
• Have high level of accuracy, good attention to detail
• Have business and commercial awareness

Senior Payer Support Customer Service Representative Resume Examples & Samples

• Investigate payer response related issues from internal and external customers
• Escalate issues to appropriate development groups, clearinghouses, and insurance companies
• Continue to follow on issues and provide updates to clients on status until issue is resolved
• Educate internal and external customers on payer responses
• Document payer related issues in knowledge articles
• Provide ongoing training and support to multiple internal areas within the company
• Bachelor’s degree in Business, Healthcare Management, or other related field preferred
• At least 5-7 years experience in a customer support or business analyst position in a healthcare/EDI environment
• Experience in healthcare revenue cycle management software and technology helpful
• Equivalent combination of education and experience may be considered
• Healthcare knowledge required
• Understanding of X12 message/file formats and transactions
• Effective communication and relationship building skills
• Self-motivated, autonomous
• Ability to effectively manage a large case load

Project Based Customer Service Representative Resume Examples & Samples

• Confer with customers by phone, email or chat, either through inbound or outbound contact, in order to provide information and resolution about SPWR products and services
• Resolve customers' service or billing complaints by customer support performing activities
• Validate to ensure that appropriate changes were made to resolve customers' problems
• Understand customer issues and refer unresolved customer grievances to designated departments for further action
• Performs other allied duties as assigned by supervisor
• Active Listening
• Outcome Focused
• Interaction Tailoring
• Content Surfacing
• Experience Engineering
• Forward Resolving
• Alternative Positioning
• Dominant Personality Style Awareness
• Personality Flexing
• Degree/diploma holder
• Around 3 years' relevant work experience, preferably in Group Life/Medical operations and services in Life Insurance Industry
• 2 years supervisory experience is desirable
• Responsible and attentive to details
• Good customer focus and follow-up skills
• Mature, independent, outgoing and able to work under pressure
• Strong PC and word processing skills (both English and Chinese)
• Excellent command of spoken and written English and Chinese, Putonghua is preferable

Customer Service Representative, Nassau Resume Examples & Samples

• Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact
• Demonstrate 100% follow through in every commitment in an effort to provide one call resolution
• Effectively communicate the products, promotions and services offered
• Process customer orders in a courteous, efficient and timely manner
• Properly document customer complaints and concerns immediately and facilitate satisfactory resolution
• Communicate effectively with the Customer Service Manager. Update them regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner
• Regularly attend and participate in team meetings
• Other duties as assigned by Manager
• Minimum of two years of customer service, call center experience
• Must be articulate, a good listener with excellent command of the English language in both written and oral forms
• Ability to provide a welcoming, positive experience for customers via regular inbound and outbound calls
• Ability to identify and meet customers’ needs and requirements
• Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently
• Adaptable to changing priorities and ability to work effectively with short deadlines
• Must be hardworking, a self-starter and a problem solver
• Data entry skills with demonstrated ability to type accurately a minimum of 30 wpm
• Working knowledge in MS Office
• Able to sit throughout shift and must be able to walk or stand for extended periods
• Work well with others in a spirit of cooperation and teamwork
• Dedicated to providing excellent customer care
• Commitment to company values, continuous self improvement and learning
• Previous optical industry experience, preferred

Scheduler / Customer Service Representative Resume Examples & Samples

• Excellent verbal communication
• 1-2 years experience with customer service
• Call Center experience with high call volume
• Email handling with high volume

Fleet Customer Service Representative Resume Examples & Samples

• Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety
• Introduces customers to service and parts personnel, indicating shop location and hours of operation
• Develops and monitors the results of a dealership customer service questionnaire
• Handle general customer service issues and route clients to appropriate resources including online self-help resources and specialty service teams
• Basic understanding of banking products and services
• 1+ years experience in financial services industry preferred
• Handle inbound calls, chats, web enquiries and emails from prospects or customers who have an interest in implementing projects involving Motorola's products and solutions and deal with existing customers/ partners that need support with (non) technical, learning, service contract entitlement questions
• Act as focal point and liaise with customers, partners, engineers and support managers
• Own non technical requests and drive through to resolution
• Qualify sales related leads and allocate them to the sales teams based on the country and product division and consequently ensuring that appropriate follow up action will be taken
• Obtain a level of understanding of the whole Motorola Solutions (MSI) product portfolio and solutions, plus learn about latest MSI product releases in order to be able to answer and support all type of inquiries
• Answer inbound calls and emails to assist partners/ prospective partners with questions on the PartnerEmpower program or related tools and trainings. Provide administrative support to both partners and internal Motorola employees
• Review and qualify applications to the PartnerEmpower program, perform compliance review, reactivations and changes to program status
• Make outbound calls as and when required by the Channel, Sales and Marketing teams and in accordance with the PartnerEmpower Program to; profile newly applied partners, welcome newly accepted partners and maintain contact with existing partners at regular intervals
• Act as customer facing ambassador for Motorola Solutions. Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible
• Excellent English & German
• Sales related and/ or customer oriented experience preferred
• Interest for IT related products and solutions
• Excellent communication skills, both spoken and written, including listening, negotiating and influencing
• Calm and assured manner with the ability to work well under pressure either as an individual or as part of a team
• High level of motivation with a will to succeed
• Provide customer support in a 24x7 operating environment, including weekends, nights, and holidays
• Thoroughly and accurately document every interaction using one of the many tool sets
• Advocate for the customer by properly escalating unresolved issues to the next level of support
• Monitor the service desk ticket queue and provide follow-up in order to ensure timely and satisfactory resolution to user requests/incidents within agreed SLA
• Maintains user, customer, and departmental confidentiality at all times

Business Customer Service Representative Resume Examples & Samples

• Embrace Change and Innovation – Helps create and accepts change and innovation in his/her area of the business to create greater value for customers, shareholders and other employees
• Adaptability and Growth – Able to receive feedback and apply coaching and key learnings to improve job performance
• Systems Agility – Proficient in various systems with ability to multi-task
• Communicate with Impact – Communicates clearly and concisely with customers, both internal and external, to demonstrate the value of VZW
• Empowered – Leverages skills and abilities to best support the customer as well as identify opportunities to drive growth and proactive solutions
• Diversity and Inclusion – Demonstrates personal commitment by adhering to VZW Code of Conduct and guidelines and participates in an inclusive environment where people can contribute their best
• Bachelors Degree or higher preferred
• Excellent oral & written communication skills
• Ability to be flexible and work well in a dynamic, fast-changing environment
• Degree Preferred 2 years customer service and sales experience
• Strong wireless technical experience a plus
• Be able to integrate information from multiple online resources
• Be able to adapt to changes at work (products, services, policies)
• Be willing to sell wireless services/upgrades/features to customers
• Be able to work anytime from 8 a.m. – 8 p.m. Monday- Friday
• Have the ability to work in a fast-paced, intense, and results-oriented environment
• Be willing to learn and be responsible for a wide variety of product and service information and able to multi-task by listening to the customer, sharing information, and troubleshooting issues
• Have the ability to work with frustrated customers and be able to effectively and efficiently handle this type of call

Related Job Titles

• Customer Service Representative Resume Example

Resume Examples

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• Top Hard & Soft Skills
• Action Verbs & Keywords
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Common Responsibilities Listed on Customer Service Representative Resumes:

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Process orders, returns, and exchanges
• Provide product information and recommendations to customers
• Maintain accurate customer records and order information in CRM system
• Collaborate with other departments to ensure customer satisfaction
• Identify and escalate complex issues to senior customer service representatives or managers
• Participate in training and development programs to improve customer service skills
• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores
• Continuously seek opportunities to improve processes and procedures to enhance the customer experience.

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Customer Service Representative Resume Example:

• Reduced customer complaint resolution time by 37% through developing effective customer relationship management strategies.
• Achieved significant increase in customer satisfaction through proactive customer service methods.
• Managed successful relationships with customers by responding swiftly to inquiries and using quality assurance to maintain efficiency.
• Researched and implemented operational strategies that supported KPIs and significantly improved customer experience
• Earned recognition for exemplary customer service through successfully managing product changes across organization
• Proactively identified customer needs, successfully promoting and cross selling products to support organizational requirements
• Designed and launched a customer feedback program that resulted in a 27% growth in customer loyalty;
• Integrated customer service data with customer Relationship Management software, improving work efficiency by 32%;
• Quickly addressed and solved customer inquiries, reducing response time by 45%.
• Customer Relationship Management
• Proactive Customer Service
• Quality Assurance
• KPI Management
• Data Integration
• Customer Feedback
• Cross-selling
• Problem Solving
• Time Management
• Product Knowledge
• Conflict Resolution
• Active Listening
• Documentation
• Organizational Skills
• Interpersonal Communication
• Empathy & Compassion
• Communication

Top Skills & Keywords for Customer Service Representative Resumes:

Hard skills.

• Customer Service Software (e.g. Zendesk, Freshdesk)
• Communication Skills
• Multitasking
• Sales Skills
• Technical Troubleshooting
• Typing Speed
• Knowledge of CRM Systems

Soft Skills

• Communication and Interpersonal Skills
• Active Listening and Empathy
• Problem Solving and Critical Thinking
• Time Management and Prioritization
• Adaptability and Flexibility
• Patience and Tolerance
• Conflict Resolution and Negotiation
• Customer-Centric Mindset
• Attention to Detail and Accuracy
• Positive Attitude and Enthusiasm
• Teamwork and Collaboration
• Emotional Intelligence and Relationship Building

Resume Action Verbs for Customer Service Representatives:

• Communicated
• Collaborated
• Prioritized
• Followed up
• Facilitated
• Investigated
• Coordinated

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Resume FAQs for Customer Service Representatives:

How long should i make my customer service representative resume, what is the best way to format a customer service representative resume, which keywords are important to highlight in a customer service representative resume, how should i write my resume if i have no experience as a customer service representative, compare your customer service representative resume to a job description:.

• Identify opportunities to further tailor your resume to the Customer Service Representative job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

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Related Resumes for Customer Service Representatives:

Customer service specialist, customer service associate, customer service coordinator, customer service lead, customer service executive, customer support specialist, customer service manager, senior customer service manager.

Customer Service Representative Resume Samples

Customer Service Representative provides information about product and service to the customers. To target on providing excellent customer service, the CSR undertakes the following tasks –managing large amount of inbound calls , generating lead sales, identifying and assessing customer needs, building sustainable relationship with customers , providing accurate information by employing right tool, handling customer complaints , following communication procedures and engaging customers in an interactive manner.

The major skills depicted on the customer service representative resume indicate – proven work experience, strong phone speaking skills, familiarity with CRM systems, customer orientation skills, excellent presentation and communication skills, ability to multitask, and active listening skills. While a high school diploma is considered mandatory, most of the customer service representatives hold a degree in the respective field.

• Resume Samples
• Customer Service
• Customer Service Representative

Junior Customer Service Representative Resume

Objective : Dedicated Junior Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed company expectations. Reliable and driven, with strong time management and prioritization abilities.

Skills : Microsoft Word, Excel, Outlook, Access, PowerPoint, Oracle, Intranet Internet, Horizon, Dynix And Web Reporter

Description :

• Receiving general requests and inquiries via telephone, walk-in, e-mail and regular mail from customers regarding high bills, low pressure, leaks in mains or lines, final bills, connecting or disconnecting of service, transfer of accounts, or refunds of deposits, processing the requests and inquiries with tact and politeness.
• Investigating the complaints of excessive water bills or reports of low water consumption in the field.
• Checking buildings for leaks in plumbing, operating leak detection and portable test meter, estimating charges where defective or stopped meters are discovered, crediting the customer accounts according to departmental rules and regulations.
• Performing a wide variety of clerical tasks in the office in maintaining records of customer contacts, checking bills for lack of payment, or maintaining service records.
• Compiling various statistics and reports regarding meter reading, vehicles, and other district-related activities.
• Assigning and dispatching the work to subordinate employees, performing sub-meter inspections and service verifications.
• Performing connects and disconnects of meters and other field activities related to the transfer of water and sewer service.

Senior Customer Service Representative Resume

Summary : Senior Customer Service Representative with over 9 years of experience. Excels in fast-paced, changing work environments. Self motivated, hard working and flexible scheduling. Quick study for new products, services and policies. Endeavors to conform to and exceed the standards set by management.

Skills : 55 Wpm, Proficient In Microsoft Office, Multi-line Phone Operations, And General Office Equipment.

• Building relationships with buyers providing information on different products to increase sales and satisfy customers needs.
• Responsible for customer RMA claims and coordinating with the factory to assure the claim is resolved in a timely manner.
• Managing eight OEM accounts and two distribution accounts utilizing "quote tool" an internal web-based program to create and manage quotes and Lawson M3 ERP software to check stock, manufacturing history, cross reference, manufacturing feasibility, manage open orders, retrieve PO documents and entering orders.
• Coordinating with multiple factory locations using an excel spreadsheet to monitor the status of open POS weekly which reduced the amount of late deliveries.
• Assisting the receptionist as part of a rotating shift to answer all incoming calls and provide assistance over the phone and in person.
• Organizing the workflow between the customer, logistics team and the factory which reduced internal delays and improved customer delivery.
• Processing customer orders including entering orders in Lawson M3 ERP software, providing order acknowledgment, retrieving shipping documents, and tracking information.

Call Center Customer Service Representative Resume

Headline : Aggressively motivated Call Center Customer Service Representative with 5 years of experience seeking a secure position in a reputable facility where I am able to utilize my organizational skills and experiences.

Skills : Training & Development, Customer Service, Clerical, Outlook, Word, Quickbooks, Excel, Management, Server

• Created engaging, memorable service interactions with our members on inbound calls, chat, email and other emerging channels.
• Used the systems, tools and policy procedures to serve as a balanced advocate for both the customer and Jack Threads.
• Met or exceed all monthly scorecard expectations: quality assurance score of 2.0 or higher and contacts per hour of 810 contacts per hour.
• Built a strong understanding of our product offering and help customers build new looks and outfits from our available brands.
• Worked collaboratively with peers to present trends regarding website issues and customer request.
• Demonstrated a professional and accountable behavior. 
• Maintained the vendor contact to investigate discrepancies and provide information in non-routine situations.
• Responded to more than 70 inbound service calls daily, assisting customers with the resolution of various malfunctions.

Objective : Junior Customer Service Representative with 4 years of experience looking to acquire a career form the use of my knowledge of effective communicating skills and a vast interest in the field of communication used in a versatile way.

Skills : Supervisory Ability, Excellent Phone Etiquette, Writing, Multi-task Management, Exemplary People

• Holding the highest ethical standards and maintaining the valued trust of our customers and communities.
• Serving the consumers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence).
• Providing customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs.
• Delivering exceptional service to our customer by going out of the way to please them.
• Providing the first call resolution, while following strict procedures that meet compliance guidelines.
• Identifying and offering the customers the products and services they need and want to succeed financially.
• Maintaining the great communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies.
• Navigating multiple computer systems, applications, and utilize search tools to find information.

Customer Service Representative (Entry level) Resume

Objective : Detail-oriented Customer Service Representative with one plus years of experience with strong working skills and the ability to learn concepts quickly. Hard-working, looking to apply my education and experience to a job.

Skills : Cash Register, POS Managing Employee Scheduling And Paycheck Distributing Microsoft Word 40 Wpm, Microsoft Excel, Microsoft PowerPoint

• Effectively managing the written inventory (including opening, closing, and updating cases).
• Extensive knowledge of CMS guidelines including required compliance measures.
• Educating the members on their insurance coverage through BCBS medicare advantage.
• Analyzing the claims information for providers with improperly processed claims or missing payments.
• Servicing providers and members on claims adjustments processes and benefits information.
• Keeping abreast of constantly-changing, complex information.
• Staying up-to-date about new and changing laws and regulations that pertained to the healthcare industry and customer benefits.
• Protecting the company's financial interests. Limited and minimized the financial risk to the organization in medical claims processing, handling, and adjustment.
• Setting appointments and confirming appointments with customers.

Receptionist/Customer Service Representative Resume

Objective : Results-oriented Receptionist/Customer Service Representative with more than 3 years of progressive accomplishments in executive and administrative assistance. Dependable achiever, with ability to support complex, deadline-driven objectives. Team Player, Flexible, Excellent leadership qualities.

Skills : Microsoft Office, Microsoft Excel, Microsoft Outlook, Multiple Window Use, Accuracy, and Patience

• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Addressed and resolved customer loan complaints empathetically and professionally.
• Processed payments refunds and record important customer data, update record customer information, de-escalate calls via active listening to identify needs and provide timely solutions.
• Gathered and verified all required customer information for tracking purposes.
• Collaborated with internal departments to find a resolution/further research on a customers account.
• Assisted customers with title information and modification using Dealertrack title management system.
• Received 18 shared success awards - compliments escalated to the office of the president as a result of an excellent customer experience.
• Cultivated an exceptional company standard of professionalism and empathy by troubleshooting critical issues.

Customer Service Representative (CSR) Resume

Summary : Motivated Customer Service Representative with 18 years of experience, dedicated to maintaining customer satisfaction and contributes to company success goals. Proven ability to empathize, establish rapport with clients and exceeds expectations.

Skills : Training & Development, Office Applications, Compliance Management, Conflict Resolution, Data Analysis, Data Entry, Executive Support, Risk Management, Communication Relations, Coaching

• Using tools and resources to build customer loyalty and keep customers in the T-mobile family by reselling the t-mobile brand.
• Proficiently handling calls within various skills as determined by business needs.
• Assisting leadership in providing support to representatives when needed.
• Providing constructive feedback and best practices to representatives based on observations to enable increased productivity, self-confidence and independence.
• Consistently meeting/exceeding the team and departmental goals and business objectives.
• Using different tools and resources to identify and trend behaviors to improve individual and team performance.
• Addressing and resolving the customer product complaints empathetically and professionally.
• Gathering and verifying all required customer information for tracking purposes.
• Accurately documenting, researching and resolving the customer service issues.

Customer Service Representative/Team Lead Resume

Headline : Customer Service Representative/Team Lead with 6 plus years of experience is seeking to obtain a challenging permanent position in an environment that offers a greater challenge and the opportunity to help the company advance efficiently, and productively. A position with a reputable organization that will benefit from my strong Customer Service skills and outstanding performance as well as contributes to my developing career.

Skills : Public Speaking, Community Engagement, Public Advocacy, Small Group Communication And Social Work, Accountable, Self- Starter, Enthusiastic, Optimistic, Motivator, Flexible, Team Building And Goal Oriented.

• Yielded to policies, procedures, and guidelines to protect both the customers and Wells Fargo.
• Exceeding the sales goals by influencing customers to learn about products/services that will benefit them.
• Resolving customer inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate.
• Generating a connection and develop a rapport with customers to provide outstanding, personalized service.
• Resolving customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.
• Collaborating with other business units to retain accounts that might otherwise have been canceled.
• Following quality control procedures to ensure accuracy before delivering completed jobs to the client.
• Handling the client sensitive material including time-sensitive, confidential and urgent requests.
• Tracking any client reported issues and creating a reasonable resolution in a timely manner.

Customer Service Representative Resume

Headline : Experienced Customer Service Representative with over six years of experience in a high pressure and fast-paced professional environment. Motivated team player aiming to provide superior customer service above and beyond expectations. Demonstrates the ability to establish and document rapport with customers in an inbound and outbound call center.

Skills : Billing, Excel, Lotus Notes, Marketing, Microsoft Word, Marketing Research, Typist, Customer Relations, Social Media, Customer Service, Switchboard Operations, Sales, Training, Supervising

• Compiled and memorized HIPAA in order to correctly verify providers and patients which saves the company from fines and penalties.
• Carefully researched patients and providers account for errors or adjustments to prevent fraud for the company, and accuracy for patients to ensure they save money, and are not being overcharged the contracted rate.
• Responsible for collecting and processing account upgrades, and also collecting past due balances by credit card.
• Greeted every customer promptly documenting and answering all questions completely to maximize service opportunity and one call resolution which assists in improving service levels.
• Maintained up to date knowledge of dental updates, product and system enhancements, and procedure and processing policies.
• Listened attentively to caller needs to ensure a positive customer experience, and strives for a quick resolution, and customer satisfaction.
• Handled 50+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention and secure group contracts.

Objective : Customer Service Representative with an extensive experience in sales and the customer service environment; which includes generating new prospects, training existing customers, troubleshooting technical problems and managing/tracking returns. Organized, critical thinker, creative, good communicator, thrives in pressure, excellent writing skills, notable positive rapport with customers, fearless in asking for a sale.

Skills : Proficient In Microsoft Word, Excel, PowerPoint, Access, Internet, Quick Learning Ability, Ability To Multi-task And Communicate Clearly And Effectively. Problem Solving And Customer Relations.

• Providing accurate information about client products and services to the caller and educating the callers on how to use client products and services. 
• Handling the customer calls, despite the degree of difficulty, in a courteous and business-like fashion. 
• Performing data entry on tracking systems for recording call notes, questions, and suggestions.
• Providing excellent quality customer service and other duties as assigned. 
• Attending regularly scheduled video conferences for team meetings and one on one coaching. 
• Adhering to Company attendance, punctuality, and meal and rest break requirements. 
• Maintaining the concentration and focus in order to meet performance goals. 
• Reacting positively to an ongoing, changing environment 
• Demonstrating the ability to handle pressure when attempting to meet deadlines and performance goals. 

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• Resume and Cover Letter
• Customer Service...

Customer Service Representative Job Description

4 min read · Updated on September 02, 2021

In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume.

By reviewing job description examples for customer service representatives, you'll be able to identify what technical and soft skills , credentials, and work experience matter most to an employer in your target field.

Customer service representative job description

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

Customer service representative duties:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail, or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Compile reports on overall customer satisfaction

Read from scripts

Handle changes in policies or renewals

Customer service representative requirements:

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

Customer service representative skills & proficiencies:

Customer Service Skills

Product Knowledge

Quality Focus

Market Knowledge

Documentation Skills

Listening Skills

Phone Skills

Resolving Conflict

Negotiation

Positive Attitude

Attention to Detail

People Oriented

Problem Solving

Organizational Skills

Adaptability

Ability to Work Under Pressure

Computer Skills

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What's an ATS-Friendly Resume? And How to Write One

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Customer Service Sales Representative

Fabien Petit Homme

Customer Service Expert - Top Rated on Upwork

Morgan Hill, CA 95037

[email protected]

+1-669-***-****

I have worked both as a Sales Representative and Account Manager over the past 5 years. I am a very strong results-driven virtual assistant who can help in multiple effective ways. Speak English, French and Haitian creole.

Flexible and ready to work any shift.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Collection Specialist

Upwork - Remote

June 2023 to January 2024

Contact debtors via phone, email, and other approved channels to initiate collection efforts Negotiate payment plans and settlements with debtors, taking into account their financial situation and our company's policies.

Document all collection activities accurately and maintain comprehensive records of debtor interactions. Conduct thorough research on debtor accounts to gather relevant information and identify potential solutions.

Provide exceptional customer service by addressing debtor inquiries and concerns promptly and professionally.

Collaborate with internal teams to resolve complex collection issues and escalate cases when necessary . Stay up to date with industry regulations and best practices in debt collection to ensure compliance. Email Support

Jiffy Junk LLC - West Babylon, NY

April 2023 to August 2023

- Booking Jobs, date entry, email and phone suppo

Customer Service Representative

Monologix Inc. - Etobicoke, ON

December 2022 to December 2022

# Provide assistance to customers over the phone, emails and live chats

# Handle and carefully respond to all inbound and outbound customer inquiries

# Resolve and follow-up on all complaints /issues.

# Market research.

# Other duties as required.

PHONE SUPPORT AGENT and TRAINER

NewHomePage LLC - Whittier, CA

February 2019 to January 2022

# Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.

# Handled inbound calls regarding customer's account

# Provided technical support to users over the phones, via emails, tickets, live chat and virtual meetings.

# Escalate calls appropriately

# Consult with customers to evaluate needs and determine best options.

# Upgrade service and offer additional service packages or options.

# Troubleshoots issues with websites

# Provide training to customers when needed

# Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.

# Cross-trained and provided back-up for other customer service representatives when requested.

# Provide monthly report to our main office.

Sales Representative

E-Car - Molendinar QLD

February 2019 to February 2019

# Work well in a fast-paced environment.

# Handle inbound calls, emails and social media outreach for the company

# Schedule meetings, appointments and gatherings, and sending reminders when needed

# Perform market research based on the company’s needs

# Bring forth a high-energy and engaging spirit.

# Create presentations as assigned

# Keep records and informations up to date

# Follow instructions from superiors and take initiative when appropriate. Virtual Sales Agent

Europe Travel Ltd - London

October 2018 to October 2018

# Search for potentials clients who might be interested in our products

# Making outbound calls to follow up with leads

# Maintains daily log, records and forms with recorded and accurate notes

# Great utilization of the upselling strategies

# Provide superior customer service to clients by addressing all questions and concerns.

# Educate customers on company products and offerings.

# Follow company policies and procedures.

# Demonstrate advanced organizational and communication skills.

# Adhere to all company rules and regulations.

Customer Service Agent

Haipro Sraffing Solutions - Pepiniere, Petion-Ville, Haiti January 2018 to January 2018

# Help Customers over the phone, online chat, or email.

# Ability to multi-task and adapt to changes quickly.

# Enthusiasm and have a BOLD attitude with great customer service skills.

# A problem solver with great attention to details.

# Know how to address customer concerns creatively and share feedback with other teammates.

# Work as a team member, as well as independently, with minimal supervision.

# Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.

# Provide excellent customer service through active listening.

# Work with confidential customer information and treat it sensitively.

# Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding. Phone Interpreter

December 2016 to December 2016

# Provide summaries of non-English documents

# Proofread documents before submission

# Ensure that the meanings of originals texts, and recordings are kept

# Translate documents from french to English and vice-versa

# Conduct several supplementary reviews to ensure that no grammar mistakes were made, and to ensure accurate translation

# Take cultural context into consideration to provide accurate translations

# Assured up-to-date translations in French, English and Creole to meet with requirements and contemporary trends

# Use different tools (dictionaries, references books,.. ) to ensure accurate translations of nuanced phrases, or terminology.

# Ensure the prompt delivery of the work done.

# Follow up after submission to confirm satisfaction and understanding. January 2012 to December 2015

OneHeart Ministry International

January 2015 to January 2015

# Appropriately and effectively communicated with clients to establish rapport, set expectations and requirements of translation.

# Facilitate communication between the different members of the group I was assigned to

# Maintain message content, tone and emotion as closely as possible.

# Include cultural input to help parties who did not speak similar languages communicate with and understand one another.

# Stay up-to-date on new expressions and cultural changes that impact language translation.

# Attend meetings to provide accurate consecutive translations of conversations between members.

# Provide oral interpretations for clients during events (meetings, caterings, speech,..) while maintaining pace with native speakers and ensuring real-time comprehension

# Interprete conversations simultaneously to help both parties manage concerns, communicate.

# Successfully worked in a fast-paced environment.

# Maintain great work ethic

Bachelor's degree in Criminal Justice

San Jose State University - San Jose, CA

July 2023 to Present

American Institute

2012 to 2015

Ecole de Droit et Des Sciences Economiques des Gonaives Skills

• # Fluent English

# Native French and Haitian Creole

# Leadership and Team building

# Great Interpersonal Skills

# Dependable

# Patient and empathetic

# Able to multi-task in fast-paced environments

# Self-Motivated and Enthusiastic

# Detail oriented and Efficient

# Highly organized and strong analytical abilities

# Customer Service Expertise

# Training High-Volume Call Center

# Familiar with systems such as Avaya, VMWare, Cisco, Mitel, LeadMarketer, Five9, Salesforce, Citrix, Helpdesk, Vonigo, Ringcentral, Miscrosoft Teams, Google Workspace, Google Sheet, Zoom, Excel, Word etc…

• Live chat

• Technical support

• Cold calling

• Customer service

• Help desk

• Medical terminology

• Salesforce

• Customer relationship management

• Communication skills

• Computer skills

• Phone etiquette

• Customer support

• Bilingual

• Telemarketing

• Direct sales

• Data entry

• Organizational skills