how to write government resume

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Tips for Writing a Federal Resume

Creating a federal resume that brings your qualifications to life and shows that you are a perfect fit for the job can be a challenge. Be sure to demonstrate how your skills, experience, training and education match the employer’s needs. Avoid misspelled words and bad grammar. Following are a few ways to make this easier.

Consider what positions you are interested in and review what qualifications or experience they require by reviewing different types of jobs and job opportunity announcements on USAJOBS . Gather information and begin to build out a description of your knowledge, skills and experience to add to your resume. How you present your skills and experience in your resume will help determine whether or not you are invited to interview for a job.

Attend job assistance training prior to departing the service. Contact your Transition Assistance Center as soon as possible and sign up for a Transition Assistance Program Workshop. If you are not near a Military Transition Center, you may use the services at Transition Assistance Offices operated by the other military services. Use your transition counselors. They have the tools and knowledge you need. If available, get their help in creating your first resume or filling out a draft application. Ask them to critique your work and then make the changes they suggest.

One size never fits all. As you apply for jobs, tailor your resume to the position’s requirements. Study the job opportunity announcement and emphasize the parts of your work history that match the qualification requirements listed there. It is important to portray your knowledge and skills as a match to the requirements of the position and demonstrate the ability to do the job. This is easy to do when you include your results, achievements and accomplishments. Minimize the use of technical jargon or specialized terminology (e.g., military abbreviations) in your resume.

Resumes are generally presented in one of three formats: chronological, functional or a combination of both. Which format you choose will depend, in part, on the type of work you have performed and whether or not you are going to continue in the same field.

• Chronological resumes list work experience according to date, with the current job appearing first. Chronological resumes work well if your career has been progressive and you plan to continue in the same line of work.
• Functional resumes are organized by the skills you have used on the job. Functional resumes work well if you are contemplating a new career, do not have a lengthy work history, or have held a number of different positions because they sell your abilities based on the skills you have acquired throughout your career. Be sure to include relevant volunteer experience.
• Combination resumes both describe your work experience and highlight your skills. Combination resumes usually provide the most comprehensive overview of your career.

Unlike resumes used in the private sector, federal resumes require additional information. For each past job, give the standard information found in most resumes. Your federal resume should include the following:

• Job announcement number, job title , and job grade of the job for which you are applying
• Your full name, mailing address , day and evening phone numbers and home e-mail .
• Country of citizenship , if different from U.S.
• Veterans – Ensure that you attach or upload supporting documentation (e.g., DD214 or Statement of Service if still on Active Duty; SF-15, Application for 10-point preference; and Disability Rating Letter of 30% or more from the VA, if applicable).
• Peace Corps / AmeriCorps VISTA Volunteers – If you are a Returned Peace Corps Volunteer, you will need to provide your Description of Service (DOS) to claim non-competitive eligibility for federal jobs. AmeriCorps VISTA volunteers
• Persons with Disabilities (Schedule A) – To verify eligibility for employment under the Schedule A hiring authority, you must provide proof of disability issued by a licensed medical professions, a licensed vocational rehabilitation specialist, or any federal agency, state agency, or an agency of the District of Columbia, or U.S. territory that issues or provides disability benefits. Contact the Department’s Selective Placement Coordinators for help with hiring and accommodation requests.
• Veterans – Keep in mind that your military training may count towards qualifications. Use your Verification of Military Experience and Training (VMET) document (DD Form 2586) to document your training and education.
• Begin with your current position and list all other positions held in chronological order.
• State the job title, starting and ending dates (including month and year), prior employer's name and address (or write "self-employed," if that applies), and major duties and accomplishments. Include any positions temporarily held.
• Show the average number of hours worked per week or simply state "full-time"; salary or wage earned; supervisor's name, address and telephone number; and whether you’re most recent supervisor may be contacted.
• Veterans - Avoid using military job titles or occupational codes. Instead, look at what you did using your Verification of Military Experience and Training (VMET) as a starting point. Employers prefer proven performers, so make sure you know what employers are looking for in comparison to your military work experience.
• Indicate if your current supervisor can be contacted
• Job-related training courses (title and year).
• self-management skills refer to the way you manage yourself on the job (e.g., dependable, resourceful, etc.);
• functional skills are the skills you use on the job or have used in previous jobs (e.g., operate equipment, supervise, analyze, etc.); and
• technical skills relate to specific skills required to perform a described task (e.g., computer programming, accounting, sales, etc.)
• Current job-related certificates and licenses - Make sure you understand the licensure and certification requirements for your job objective.
• Job-related honors, awards, special accomplishments , leadership activities, memberships, or publications.

Once you have spell checked your resume, take a good look at its overall appearance. Is it appealing and easy to read? Is there enough white space? Are the margins appropriate? Have the headings, font and formatting style been used effectively? Keep in mind that your resume is an employer's first impression of you. Make sure it makes the best one possible.

• Review the job announcements carefully for key words
• Use verbs and adjectives (e.g., managed, implemented, created) that match key words identified in the job announcement.
• Eliminate military lingo (use words such as personnel instead of squad or platoon).
• Include your accomplishments; do not be shy, be truthful.
• Focus on the mission of the agency and translate your experiences.
• Your positive attitude and genuine enthusiasm goes a long way.

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USAJOBS posts all federal job opportunities with a position description and instructions how to apply. With USAJOBS.gov tools and resources, you can find the right federal job faster.

About USAJOBS

As the federal government's official employment site, USAJOBS has attracted over 16 million job seekers to create accounts to date.

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Here’s how you know

Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock A locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Quick Guide to Preparing a Resume For Federal Government Positions

Due to the volume of applications received for any given vacancy announcement within the website, your resume will most likely be processed through an electronic filtering mechanism before being reviewed by a Human Resources Specialist for a qualification determination. Your resume will also be screened according to certain preferences (e.g., Indian Preference, veterans, disability, etc.) and rated based on the extent and quality of your experience, education and training described on the vacancy announcement. It is essential that you tailor the experience listed on your federal resume to the specific position to which you are applying.

Once your application is rated, a quality review will be conducted by Office of Human Capital Management staff and/or a Subject Matter Expert (SME). Resumes are forwarded to the Hiring Manager for interview consideration. Once a hiring decision has been made, applicants will be notified.

Resume Writing

Before you begin, it may be helpful to compile all the information you want to include in your resume. The writing process will be much easier and faster.

It is important to thoroughly review the vacancy announcement for the position you are applying. You should tailor your resume to ensure you include the experience and skills that are required for the position.

What Should be Included in a Federal Resume?

A federal resume calls for some information that is not generally required on a standard resume for private industry positions, and not including the required information may immediately disqualify you from consideration. It is extremely important that you carefully read application instructions and include all required information. Below is an example of a resume for Federal employment:

First and Last Name Address City, State and Zip code Email address Phone Numbers

Special Hiring Authority: (Indian Preference, Veteran’s Preference or Person with Disability - Schedule A ) Federal Experience: ( Yes or No and Indicate Military, Federal or State Gov ) Security Clearance: ( Indicate what level and if it's still active ) OBJECTIVE: To obtain a full-time position in public service with ( Department of the Interior, Indian Affairs as a (Indicate the position including announcement Number if there is one )  

SKILLS SUMMARY: ( Has 3 elements: An introductory paragraph, list of skills directly related to the position, and your skills you have acquired throughout your career, that you want to highlight ) (1st Element: The introductory paragraph - Must be specific and highly detailed for each job series and position you're applying to. You need to outline all the specific skills you have that are directly related to the position you are seeking including Key Words identified in the positions description.) Focused and highly motivated management professional, with 12 + years of extensive experience in Strategic Workforce Planning , EEO , OHR and Diversity Mgt . Utilizing my background in Disability, Accommodations, Business Operations, Project Management, and Statistical Analysis to develop comprehensive programs based on the employment needs and mission of the agency. Deploying metric -based solutions and maximizing our ROI . I'm an innovative and energetic team player, relationship builder, and highly effective communicator. (2nd Element: List of skills directly related to the position and the Key Words you identified - Back up your skill summary with specific examples from you career or education. Identify specific accomplishments, length of time, highlight numerical results and awards derived from those duties and skills. This is the most critical area of the resume. You are relating an activity in your career to that of the position you are applying and showcasing your accomplishments.)

• Develop and create a Strategic Workforce Planning program to ensure were accurately utilizing all available resources. Good Example

• Expert in Equal Employment, Labor and Employee Relations assisting managers and staff in identifying and solving EEO Policy questions on Accommodations, for the past 9 yrs. Better Example

• As Diversity manager I trained a staff of 100+ internal and external personnel on diversity rules and regulations. My efforts resulted in a 70% reduction in violations and improved the overall atmosphere at ABC Co. Best Example (3rd Element: Acquired skills - These are skills you want every employer to know you possess and feel they are what defines you as a model employee. Remember you MUST quantify and qualify every statement you make.)

• Analyze, develop, test and incorporated IT business solutions to enhance business process control and tracking. Good Example

• Supervised, motivated, mentored and lead by example, using experience backed judgment, strong work ethic, and irreproachable integrity, derived from my 12yrs as a Department Manager at ABC Co. Better Example

• Developed and implemented a supply inventory program, which tracked our use of production and office materials. This provided us detailed reports of our available inventory at all times. Allowing us to make more informed purchasing decisions. Resulting in ABC Co. to save 500,000 per year. Best Example

EMPLOYMENT HISTORY Name of Employer Position & Title GS level or Salary and Years of Service From: Mo/Year to Mo/Year; (Indicate if the work was Full Time, Part Time, or Seasonal; provide number of hours for PT or Seasonal work) Write a brief description of your experience/duties, and identify your major roles and responsibilities. Describe in detail each position you held for at least the last 10 years and quantify and qualify each statement). IP: Describe each duty as if you are describing it to someone for the first time. Agencies are not allowed to assume you can or can't do anything. Ex: Cashier: A cashier can perform numerous duties, if you only list cashier we can only interpret that as someone we collected and distributed money). As Diversity Manager I analyze develop and manage programs and projects related to the successful deployment of our department's initiatives. My duties included ensuring we provided an inclusive work environment, free from discrimination and ensuring we met all federal and state regulations. This was accomplished by collecting, analyzing human capital data and statistics from various sources to get an accurate analysis of the programs and work environment we provided our employees.   • Performed labor market Statistical analysis and employment projections locally and nationally to determine our recruitment strategy to ensure we were recruiting from a diverse population. Good Example • Coordinated with the Office of Human Capital and EEO managers to develop programs to improve our diversity in the workplace. Performed detailed analysis of the current workforce, and developed a strategy to ensure we targeted a broader workforce. This had an immediate impact on community relations and a 20% increase in local sales. Better Example

• Diversity manager for the past 7 yrs I was responsible for a staff of 20 employees. I coordinated with our Office of Human Capital to develop and measure recruiting timelines and efficiency, to determine cost per employee hired and accurate return on investment. Identified various key elements related to recruiting and performed a statistical analysis on reducing cost per hire. This lead to a yearly savings of 15% on recruiting expenses. Best Example

ACCOMPLISHMENTS (Identify any areas of your career you feel an employer will get a better understanding of who you are and your additional activities, to included honors received by organizations, exceeding specific goals on projects, etc.)

• 2011 Supervised and managed the Specialty Hiring Programs, including NonCompetitive Direct Hiring Authorities, Military Spouse Employment and Individuals with Disabilities Programs, at the Department of Defense. • 2008 Liaised with union and management on contract negotiations and labor dispute settlements with global manufacturer. Prevented the loss of 200+ jobs and saving the company 1.3 million dollars.

• 2006 The Minority Entrepreneur Network - Assisted 5 minority startup companies in researching, forecasting, and drafting their business plans and applications for small business loans.

• 2005 Restructured vendor contracts for a gross savings resulting in $375K per quarter.

COMPUTER SOFTWARE (List all software and applications you are experienced in and level. Identify formal training and where you received that training)

ADDITIONAL TRAINING (List any formal or informal training including accreditations and number of hours in the specific field)

• I have attended various seminars on EEO compliance and diversity Good Example

• Extensive EEO Compliance Training: Laws & Discrimination, Diversity in the Workplace, Workplace Relationships, EEO Complaints and Resolutions: (80+ hrs of training) Better Example

• Extensive Project Management Training specializing in large scale projects and developing the project plans and schedule. All training was done at the Defense Equal Opportunity Management Institute (DEOMI) 2002 thru 2011 (120 hrs) Best Example

HONORS AND AWARDS

(Any formal awards you would like to share)

VOLUNTEER WORK & COMMUNITY INVOLVEMENT

(Depending on the type of work volunteering can count the same as formal on the job experience if related to the position) (2010 - current) I hold Diversity workshops at the ABC community center in Washington DC, 6 times each month. I provide employers with information on developing an inclusive and diverse workforce. Note: volunteer work must include the total # of hours PROFESSIONAL ASSOCIATIONS AAPD - American Association of Peoples with Disabilities HAVA - Honored American Veterans Afield NRA - National Rehabilitation Association PMI - Project Management Institute Wounded Warriors Project - Warriors to Work REFERENCES (List at least 3 references including their contact information)

indianaffairs.gov

An official website of the U.S. Department of the Interior

Find out about insurance programs, pay types, leave options, and retirement planning.

Discover resources to have a balanced career at NIH.

Resources for training to develop your leadership and professional skills.

Access your personnel information and process HR actions through these systems.

Information for managers to support staff including engagement, recognition, and performance.

Discover what’s next at the NIH.

Federal Resume Tips

Federal and private sector resumes.

Federal resumes differ from resumes used in the private sector with regard to both content and purpose.

• multiple pages long
• detailed description of work experience and qualifications
• used to determine if you meet requirements/qualifications for a job announcement. Be sure to list all your experiences (including non-paid).
• generally limited to two pages 
• brief summary of work history
• used as a marketing tool to get an interview

In the Federal Government, your resume is your application. There may be an additional component called an assessment questionnaire . The assessment questionnaire asks you to rank yourself on your qualities necessary to do the job being advertised. It must support the experiences listed in your resume.

Curriculum Vitaes

An academic curriculum vitae does not provide enough information to determine if you meet eligibility requirements. If you use one, please be sure to add the information listed below.

Resume Content

Resumes must thoroughly describe how your skills and experiences align to the criteria in the job announcement. It must also support your responses to the assessment questionnaire. To do this, be sure to include detailed examples in your resume.   

Why? We operate under various federal employment laws, rules, and regulations. We are prohibited from drawing conclusions or making assumptions regarding your experience or qualifications.

Resume Checklist

We encourage you to use the  USAJobs online Resume Builder . If you use your own resume, you must include the following information:

• Contact information . This includes your name, address, day and evening telephone numbers, and email address
• Citizenship (if other than the U.S.)
• Relevant work experience . This includes paid and unpaid experiences. For instance, volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social)

For each employment listed, include the following information:

• Dates of employment . Include beginning and end dates in the following format: month/day/year
• Hours per week . We assume fulltime unless otherwise stated. Employment will be prorated in crediting experience.
• Include any supervisory/managerial responsibilities and number of staff supervised (if applicable). This information helps determine if you meet minimum eligibility requirements for the position.
• Review the qualifications section in the job announcement closely and directly address the education, skills, and experience required in your resume.
• Series and grade or equivalent (if a Federal position)

Education R equirement

If the position has an education requirement or you are qualifying on the basis of education, include the following:

• Education history .  Specify the type of degree and major of study. 
• Relevant courses . This information is needed if the position requires credit hours.

Do NOT Include

On your resume and cover letter, you should not include any of the following:

• A photograph or video of yourself
• Any sensitive information (age, date of birth, marital status, protected health information, religious affiliation, social security number, etc.)  
• Links to web pages
• Spell out all acronyms .
• Projects worked on
• Specific duties and tasks
• Tools, software, or systems
• Results and outcomes (i.e. saved money, time, consolidated resources, etc.)
• Example: an individual in the budget field has "worked with disseminating budgets for small projects." To make the description more relevant, the applicant describes the experience with numbers, "disseminated budgets for small projects amounting to $450,000."
• Example: When a recruiter reads the keyword "analyst," he or she might assume you have experience in collecting data and evaluating effectiveness.
• If a job announcement uses a keyword such as "develops," use it in your resume. It is representative of independence in work assignments and the range of responsibility for the available position.
• Be honest . Be honest in describing your accomplishments, but not modest.
• Use reverse chronological order to list experience . Start with your most recent experience first and work your way back. An exception: when it is more appropriate to list your most relevant work experience first (e.g. if you are changing careers).
• Tailor your resume to include information relevant to the specific position you are applying to. Education and work experience that is indirectly related can be excluded if the resume begins to grow too long.
• Be concise and keep paragraphs short. To make your resume easier to read, add a brief, relevant heading to paragraphs to maximize readability.
• Use bullets to describe your experiences and accomplishments.
• Ensure correct grammar and no spelling errors . Your resume is your first impression – make it a good one!
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• USAJOBS Guidance  

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Writing a Federal Resume

Is your resume one page? That’s fine for a private sector job. Your government resume, however, will need to have more detail, and it’s likely to grow to about two to five pages.

Key Components of a Federal Resume

The best way to create a federal resume is to use the resume builder on the federal government’s jobs website, USAJOBS. The resume builder will guide you through the whole process. And you don’t have to stick with one. You can create a resume tailored to fit different positions you apply for. You can also create a searchable, master resume, so HR specialists can contact you if there’s an opportunity that fits your skills and experience.

Building a Federal Resume

Candidate Information A federal resume will ask your citizenship status and most, but not all, positions require you to be a U.S. citizen. You’re also asked if you’ve worked for the federal government before and if you qualify for veterans preference —that is, you’ve served on active duty in the Armed Forces.

Work experience Your resume should list all the relevant jobs you’ve held.

Required : Employer, location, title, start and end date, average hours worked per week, responsibilities and accomplishments for each job you list.

Optional : A supervisor(s) as a reference and salary, although not listing salary doesn’t exclude resumes from consideration.

Education Include information on the schools you attended and the relevant coursework you completed. Only list degrees from accredited schools, or programs that meet the Office of Personnel Management’s standards . Provide as much information as possible to support your case that you’re the best person for the job.

Required : Schools attended and degrees obtained.

Optional : Grade-point averages, relevant coursework, academic papers or projects, key presentations, honors received, other important accomplishments.

Optional Information

For the best shot at a position, provide as much pertinent information as possible in optional sections, including:

Job–related training 

This could include classes, seminars, coursework, certifications or training that relates to the skills and experience the position requires.

References 

Consider listing professional or personal references who can vouch for your character, work ethic and dependability—such as colleagues, classmates and mentors.

Language skills 

Include the languages you have experience in, and your level of proficiency.

Affiliations 

Use this to list professional associations, societies, clubs or other organizations you belong to and to highlight leadership roles and volunteer experiences you’ve had that relate to the position description.

Professional publications

If you’ve been published, include the outlets you’ve contributed to, the publication names and the date your submissions were published.

Additional information 

You can add other relevant information, including awards, leadership activities, public speaking engagements or volunteer experience. You can also add your availability, the type of work environment you seek and your desired location. Even if your interests and desires don’t match the position’s needs, your resume will stay in the running.

How to Write a Federal Resume in 2024 [3 Free Templates]

Creating a federal resume is a lot trickier than a conventional one.

For starters, you need to make it way more comprehensive (3-4 pages instead of the usual 1-2).

You also have to add very specific details, such as your GS rating, clearance, and more.

Want to learn how to create/build a federal resume the easy way?

• What’s a Federal Resume & How Does It Differ From a Conventional One
• How to Write a Federal Resume in 6 Easy Steps
• How to Look for Federal Jobs

So, let’s get started.

What’s a Federal Resume?

A federal resume, as the name implies, is the type of resume you need to make in order to apply for US federal positions.

It is similar to the conventional resume in the way you describe your experiences. You include all the must-have sections in your resume, and describe your skills and past experiences.

There are, however, some differences from a conventional resume that make creating a federal one a bit trickier.

Federal Resume VS Conventional Resume - Key Differences

The differences between the two types of resumes are as follows:

Sounds a bit complicated, right?

Worry not - once you’ve gotten the hang of it, writing a federal resume becomes a child’s play.

And you’re about to learn just how you can do that!

How to Write a Federal Resume [6 Easy Steps]

Step #1. start with a trusted format.

There are 3 typical resumes formats you can pick from:

• Reverse-chronological: this one’s the standard and it lists your experiences from most recent to the oldest one.
• Functional . This one doesn’t include work experiences and focuses solely on your skills.
• Combination , a mix of the other 2 formats.

Since you’re making a federal resume, though, you need to go with a reverse-chronological format .

It’s the most common format in the US and is recognized by every single federal recruiter.

• How Long Should a Federal Resume Be?

While a traditional resume is 1-2 pages max , the federal resume provides you with a LOT more freedom.

As we highlighted above, a federal resume includes a lot more detail than the conventional one. So, if you aim for 1-2 pages, you’ll just come off as lazy (and most likely unable to list all the information you need to land the job).

• Which Format Should You Use ForYour Federal Resume?

Unless the job ad specifically asks for a specific format, we recommend you stick to PDF.

A PDF resume maintains its original formatting and will look just like you intended regardless of which computer you open it with.

The same, however, can’t be said for a Word resume format. 

• Should I Use a Federal Resume Template?

Yep - if you use a resume template, your resume is going to be a lot more noticeable and at the same time, easier to create.

You can pick one of our hand-crafted CV templates and get started with yours in minutes!

Step #2. Include a Detailed Contact Information Section

Once you’ve picked your federal resume format, you should create a contact information section at the top of your resume.

That's where you include the typical information you’d put on a standard resume:

• Phone Number
• Email Address

For a federal resume, also include the following essentials:

• Citizenship.
• Mailing Address.
• Highest GS Score. You can find yours here .
• Veterans’ Preference (0, 5, or 10). Find yours here .
• Disability. Learn more about this here .
• Clearance (if any)
• Desired Location (if relevant)

202-555-0101

[email protected]

Citizenship: United States

Desired Job Type: Security Specialist

Highest Federal Pay Grade: GS-10

Desired Location: US, Massachusetts

Step #3. Create an Attention-Grabbing Resume Summary

Federal or not, a resume summary is essential.

Picture this: you’re a hiring manager and you’ve got 1,000 resumes to go through for a single position.

Are you going to 1) go through them in detail , one by one, and read them cover to cover?

Or 2) glance through them , find the ones that are relevant and give them in-depth attention.

You’d probably pick #2 (and so do hiring managers).

This is exactly where the resume summary comes in.

A resume summary is a short, 2-4 sentence paragraph that goes right on top of your resume (under contact information). As the name implies, it’s used to quickly summarize your work experience and give the hiring manager a snapshot of your application.

If you get the resume summary right, then you can rest assured that the hiring manager is going to read your resume start-to-end.

Federal Resume Summary Example

A well-written federal resume summary contains the following information:

• Your title & objective (i.e. the job you’re applying for)
• 2-3 of your most noteworthy achievements or key responsibilities
• 2-3 of your top skills
• Your areas of expertise

Here is a real-life federal resume summary example:

• Maintenance and Management professional with 10+ years of experience seeking the role of a Production Planning Manager. Past experience includes equipment maintenance and repair, policy enforcement, transportation coordination, and more. Seeking a GS-10 to a GS-11 position.

Step #4. List Your Past Work Experiences in Detail

Your work experience section is going to make or break your federal resume.

At the end of the day, this is what hiring managers really care about, while the rest of your resume is supposed to “support” this section.

Creating a convincing work experience section for a federal resume is a 2-parter:

First, you need to make sure that you include all the relevant work experience information.

Then, you need to present your path responsibilities and achievements in the most convincing way possible.

Let us teach you how to do both: 

What to Include in a Federal Resume Work Experience Section

For each entry in your work experience section, start off with the employment information. This includes:

• Employer name
• City & State
• Hours Worked Per Week
• GS Rating (If Relevant)
• Supervisor’s Name
• Supervisor’s Contact Information
• Whether It’s OK to Contact Supervisor

Supervisory Security Specialist

National Nuclear Security Administration

04/2015 - Present

Washington, DC

Pay Grade: GS12

Average Hours Per Week: 40

Supervisor: Michelle Doe (202-555-0180)

Yes, you may contact the supervisor.

Then, in plain text or in bullet points, describe all your responsibilities and achievements right underneath each work experience.

If you had several roles for the same employer, bold out each role and put the corresponding responsibilities and achievements underneath.

Here, It’s important to note that you want to be as detailed as possible, compared to when compiling a conventional resume.

For the latter, you’d list out 4-6 bullets of your top achievements and responsibilities and call it a day. With a federal resume, you need to include more information.

• Oversaw the Office of Defense Nuclear Security (DMS). Handled HR processes including classification, recruitment, training, workforce management, and more. Responsible for developing NNSA policies and guidance, as well providing guidance to NSSA headquarters, NNSA field organizations, and NSSA contract organizations.
• Exceeded sales KPIs by 20% for 3 months in a row
• Responsible for outbound cold calling, doing up to 100+ calls per day.

How to Write a Convincing Work Experience Section

Now, let’s talk about part 2:

How do you effectively communicate your past achievements and responsibilities?

The key here is to be as achievement-focused as possible.

Most job seekers, when writing about their past work experiences, tend to talk about their former responsibilities.

While this is OK (and will land you a job here and there), it doesn’t help you stand out much.

The hiring manager can probably figure out what your past responsibilities were - they’re hiring for your role, after all.

What they’re really interested to learn about you is how you excel compared to the rest of the job-seekers.

So, instead of saying:

• Managed 3 projects from start to finish over the last year.
• Helped implement a cutting-edge project management solution organization-wide, improving employee output by 20% for the year.

Step #5. Add Your Educational History

Next up in the federal resume is your educational history.

This one’s pretty straightforward - all you need to do is mention the following:

• College name
• Type of degree
• # of years attended (or semesters completed)

If specifically requested, you might also need to include the same information for your high school or GED.

Here’s what your education section would look like on your federal resume:

Bachelor of Science in Foreign Service

Boston University, Boston, MA 02215, United States

08/2014 - 05/2018

• Major: International Relations
• Minor: International Business
• Graduated Magna cum laude

Step #6. Top It Off With Optional Sections

If you have space left on your resume, you can add some of the following common resume sections to help you stand out:

• Awards & Accolades

Certifications

• Professional Associations
• Relevant Training
• Volunteer Experience
• Won first place in the Google Code Jam competition.
• Certification of Professional Achievement in Data Science (2019)
• English - Native
• French - Intermediate

Technical Skills

Federal Job Search Resources

There are a ton of useful internet resources to help you get a job in the federal government. Here are some of our top favorites:

• USA Jobs is the official government portal for federal jobs and careers.
• Learn how, exactly, the US government hires candidates .
• Discover the most in-demand government jobs here .
• If you’re a non-citizen, learn everything there’s to know about government jobs .
• If you’re looking for a job in a specific government agency, you can browse through the options here .
• If you’re a student looking for a government job, go here for entry-level positions .
• If you’ve served in the military, check out FedsHireVets.gov - it contains all the information you need about getting a federal job as a veteran.

And finally, in addition to USA Jobs, you can find federal work on the following websites:

• Careers in Government
• GovtJobs.com
• CareerOneStop
• GovernmentJobs.com

Other Federal Resume & Job Search Tips

At this point, your federal resume should be ready.

But before you go and start your job search, here are some of our top tips to help you succeed in landing your next job!

#1. Tailor Your Federal Resume to the Job

If you’re applying to several different types of jobs, make sure to tailor your resume to each of them.

A very common mistake job seekers make is that they create a single resume for dozens of positions.

This is effective at times, but it very rarely works for the type of job you’d LOVE to have.

So how do you tailor the resume? it’s pretty straightforward. Look up a job you’d like to apply for, and read the responsibilities and skills required in great detail.

Then, cross-reference it with your resume.

In many cases, you’ll see that you DO have a lot of the required experiences , you just didn’t mention them because you didn’t have space, or because you thought other types of experiences were more important.

Now all you have to do is add the relevant information to your resume, and you’re good to go!

#2. Mind the Additional Documents

Federal positions will commonly ask you for additional documents other than your resume.

If you miss one, chances are, you’re going to get disqualified (even if you have the most eye-catching federal resume in the world).

So, carefully read about the job you’re applying for and ensure that you have all the right documents.

Some documents required for federal jobs include:

• Cover letter
• Academic transcripts

#3. Are You Still Struggling? Hire a Federal Resume Expert!

If you’re still struggling with building an effective federal resume, you can always hire an expert to give you a helping hand.

Check out some of the best career coaches in 2024 here.

Federal Resume FAQ

Do you still have some lingering questions on how to build an effective federal resume? We’ll answer them here!

1. What should I include in my federal resume?

In your federal resume, include the following sections:

• Contact information
• Resume summary
• Work experience
• Optional sections like skills, languages, etc.

2. What format should my federal resume follow?

Definitely reverse-chronological.

The other 2 resume formats (functional and combination) are nowhere near as popular and are more likely to ruin your chances to land the job if the hiring manager isn’t familiar with them.

3. Should I include my picture on my federal resume?

No , you should not include a picture in your federal resume .

You should also avoid adding any sensitive personal information (age, date of birth, marital status, religious affiliation, social security number, etc.), as well as links to any websites.

4. How long should my federal resume be?

Your federal resume should be around 4 to 6 pages long, as opposed to the conventional resume which is 1-2 pages.

The reason for this is that federal resumes require a lot more background information about you than the traditional ones.

Key Takeaways

Phew, that was a lot to take in!

Now, let’s recap all the key points we’ve covered about creating a federal resume:

• A federal resume should be 4 to 6 pages long.
• It should be very detailed and include all sorts of essential information, such as GS codes, citizenship, hours worked per week, and more.
• In a federal resume, include the following sections: contact information, resume summary, work experience, education.
• If you have additional space left, you can also add things like volunteering experience, certifications, skills, etc.

Related Resume Examples

• Military Resume
• Paralegal Resume
• Career Change Resume

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Questions and answers

Where can i get help with writing my resume.

The FedsHireVets.gov website has a Resume Writing guide posted at

Resume Writing Participant Handout PDF .

USAJOBS.gov Help Center: Resume Creation Guide

How To Create a Resume for a State and Local Government Job

Do you want to create a convincing resume that will give you an advantage in your application for an opening at the state or local government? You are in luck! All you need to know lies in this ultimate guide. Keep reading!

If you are interested in applying for a vacant position at the state or local government and you want to get off on the right foot, you need to prepare your resume. However,  just any resume won’t cut it. You need to submit a top-notch and professional resume — one that contains the much-needed information and meets the basic requirements.

You see, this is your chance to show your unique attributes as a professional and what makes you the ideal fit for the position. So, your resume has to be top-drawer and highly persuasive.

That said, if you are probably wondering what you need for an effective resume or CV writing, don’t worry. We have got you covered.

In this article, we will show you the guidelines for writing a resume and how to go about it — even if you are just doing a resume for the first time.

Let’s get started!

Where Do You Start?

As they say, “everything that has a beginning has an ending.” You stand a good chance of having a beautiful ending if you do the right thing at the beginning. This leads to the question: “ Where Do You Start? ”

Before creating your resume, ensure you take time out to read the job description. This will help you determine how well you fit into the vacant government role. Every state or local government has specific requirements and goals they expect their potential employees to meet. Therefore, you need to know what they are looking for.

Once you confirm that you are an excellent fit, that means one thing — it is time to create your resume. Now that you already know what is required, you can tailor your resume to show how best suited you are to the available position.

But before you attempt to make your resume, you need to know that there is a specific format and style attached to this kind of resume.

Is this your first time creating a resume? Or have you previously written resumes that didn’t get you the government job you wanted? Whatever the case may be, you can rest assured that you will find a solution in this article.

We will show you all the details you need to include when putting a resume together in a bit. Read on!

What is a government resume.

Remember, we stressed earlier that government resumes require a slightly different approach. This is where we tell you why. No better way to start than explaining what a government resume is.

Let’s get right into it!

A government resume is simply one of the important documents you must submit when applying for a particular government job. Although writing a government resume is similar to the regular resume in many ways, you shouldn’t use them interchangeably. In other words, do not use a regular resume when applying for a government position.

If you have been submitting a regular resume instead of a government resume, you have missed a trick. It’s possibly the reason you have not gotten your dream government job.

So, what differentiates a government resume from a regular resume?

We have the details explained below.

Differences Between A Government and Regular Resume

• The Details
• Keywords Placement
• Resume Formatting
• Resume Length

The Details: This is one of the main reasons why using a regular resume instead of a government resume isn’t a good idea. The details required in both resumes differ in some ways. In a regular resume, you can explain your assignments in a specific position. For instance, if you are an accountant, you can emphasize the duties you carry out on a daily basis.

However, with government resumes, the tables turn differently. In this case, facts are more effective. This means that using numbers works best.

For example, if you were given a task to lead a project, mention how many people worked under you. Also, you can state the number of commendations and awards you have gotten for your performance and consistency. This is how it works with government resumes.

Keywords Placement: Your utilization of keywords when writing your resume should not be overlooked. This is because government and regular resumes require different keyword placement. If you are writing a government resume, ensure you use many keywords and place most of those keywords in your introductory paragraphs.

Conversely, when putting together your regular resume, do not spread the keywords. Instead, place them in strategic positions, such as the front of a key paragraph or section. Additionally, make sure all the keywords you use are capitalized, so that they are easy to notice.

Resume Formatting: The formatting involved in both resumes couldn’t be more different. When writing a regular resume, you need to convey your information as fast as you possibly can. This is why it is highly recommended that you use short bullet points, as they make your resume appealing and easy to read.

On the other hand, you need to provide more information when writing a government resume. In this scenario, the best approach is the utilization of paragraphs containing at least 4 sentences. Paragraphs allow you to express and show why you are the ideal fit for a position.

Resume Length: A regular resume is usually short, as it involves summarizing the attributes that make you ideal for a vacant role. Contrarily, government resumes are lengthy, time-consuming, and stressful. Nonetheless, they give you a better chance of explaining why you should be considered for the government job.

Use A Resume Builder

Are you making your first resume and don’t know how to go about it? Or are you tired of writing resumes that don’t yield the result you desire? How would you feel if we told you that you could get a high-quality resume without having to go through the stress of writing one from scratch?

Here’s the thing, if you don’t know how to write an appealing resume, you can use a resume builder.

But, what’s a Resume Builder?

A resume builder is an online tool that provides you with ready-made and easy-to-use job resumes layout and templates. One of the best online resume builders out there is Resumist , as it allows you to create professional, effective, and eye-catching resumes that will give you a better chance of getting your dream job. The best part is, it is fast and you get to access it for free.

So, if you need help with your resume, here is how Resumist works:

• Choose a simple layout that is perfect for the state or local government position you are applying for
• Fill it up with pre-written phrases tailored to your state or local government job choice
• Select a template endorsed by highly regarded recruiters

….And you are good to go.

What To Include In A Government Resume

Possessing knowledge on what should be in a government resume will help you to write your resume the right way. Without further ado, here are the tips for writing a resume when applying for a government job:

• Contact Information
• Work Experience
• Volunteer Work
• Accomplishments

Contact Information: For easy identification, you should include contact information, such as your email address, telephone number, postal address, and full name.

Education: Here, you are expected to provide information about the schools you have attended, the certifications, degrees you have earned, and other details like:

• The years you attended a particular school
• The sum of credit hours you earned
• The dates you completed your schooling
• The awards or recognition you got in different schools
• Your educational organization membership status
• Important papers, presentations, projects, and course works that you completed

Work Experience: When writing a government resume, you should give a well-detailed account of your experience working for different companies over the years. And based on experts’ comments, you should start the body of your government resume with your experience as a professional.

Here is what you need to give a well-detailed account of your work experience:

• Your job title
• The name of your present or previous employers and their location
• When you started working at a company and when you ended
• The average number of hours you worked weekly
• A comprehensive explanation of your day-to-day responsibilities
• Your supervisor’s name and contact information

Volunteer Work: If you have done any volunteer work previously that relates to the government job you are applying for, feel free to include it. It might be what tilts the odds in your favor.

Accomplishments : What did you accomplish in your previous or present job? How did you help your company achieve its set goals? These are the types of information you should include. It gives you an advantage.

For instance, you can mention how you helped the company to manage, save, or earn money. Or how you helped the company close a big deal. Remember to use numbers when inserting details about your accomplishments. Numbers work wonders when it comes to government resumes.

Here is an example of how to use numbers to show your accomplishment:

• Exceeded the company’s financial goal expectation for the month by 10%
• Helped the company acquire 20% in profits

With the aid of the resume best practices we have shared so far, you can now confidently make your first resume or correct the errors in your previous ones. So, go for gold!

Happy Government Resume Creation!

How Do You Write A State Government Resume?

All you need to write an informative and eye-catching government resume has been listed and explained in this article. Refer to it when you have to.

What Should I Put On My Resume For A Government Job?

You will do well to take a look at the sub-heading in this article tagged, “ What Should I Include In A Government Resume ” for more information.

Do State Jobs Look Good On A Resume?

Yes, they do. If you have done any previous state jobs that are relevant to the job you are applying for, do not hesitate to include them in your resume.

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How To Write A Resume In 7 Steps (With Examples)

• How To Write A Resume
• Resume Skills Section
• Resume Objective Section
• Career Objective Section
• Resume Reference Section
• Resume Summary Section
• Resume Summary Example
• Resume Interests Section
• Address On Resume
• Relevant Work Experience
• Anticipated Graduation Date On Resume
• Education Section On Resume
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• Study Abroad On Resume

Resumes are still the most important document in your job search . Generating a professional and interesting resume isn’t easy, but there is a standard set of guidelines that you can follow. As hiring managers usually only spend a short time looking over each resume, you want to make sure that yours has a reason for them to keep reading.

If you’re looking to write a resume, rewrite a resume you already have, or are just curious about resume format, then you’ve come to the right place. This article will go through the steps to writing an excellent resume, as well as offering examples for what sections of the resume should look like.

Key Takeaways:

A resume is a short document that details your professional history in a way that tailors your experience and skill set for the particular job you’re applying for.

Resumes follow a few standard formatting practices, which hiring managers and recruiters expect to see.

Highlighting your work experience, skills, and educational background with relevant keywords can help you get past applicant tracking systems and into more interviews.

How to write a resume

Writing a resume involves using the proper formatting, writing an introduction, and adding your work experience and education. Stuffing your entire professional life into a single page resume can feel overwhelming, but remember that you’re distilling the relevant parts of your professional experience in order to catch the eye of the recruiter .

Formatting your resume. To start, use a word processor such as Microsoft Word or Google docs. Standard resume formatting calls for:

1 inch margins

10-12 point font

A professional, commonly-used font

Additionally, there are three resume formats that are commonly used. Most people should stick with a chronological resume format , but the combination resume format and functional resume format can be effective for more advanced workers or those who have significant gaps in their resume.

Write a resume header . It doesn’t matter if you have the best resume in the world if the hiring manager can’t contact you. Every single resume should include the following contact information:

Your full name. First and last.

Your phone number. Use a personal phone number, and make sure your voicemail is set up properly.

Your email address. Nothing inappropriate — [email protected] is a safe choice.

Location. City, State, Zip Code is fine, but you can include your full mailing address if you think it’s appropriate.

Your social media (optional). LinkedIn is the obvious one you’d want to include, but make sure your profile looks good. If you have an online portfolio , either on a personal blog/website or on a site like Journo Portfolio , feel free to include that here as well.

Your job title. Also optional, but can be useful for applicant tracking systems.

Resume introduction. You have four options for your resume introduction: a resume objective, summary statement, resume profile, or qualifications summary. For most job-seekers, a resume summary statement is the best choice. Regardless of which resume introduction you choose, avoid first-person pronouns (I/me/my).

Resume objective. A resume objective is the goal of your resume. Since the objective of every resume is to land a job, this is not the most original or impressive opener you can have.

On the other hand, it’s a good choice for an entry-level applicant or someone who is changing career paths . This should be a 1-3 sentence summary of why you’re motivated to get the position you’re applying for.

Who should use a resume objective: Entry-level applicants, career-changers, and recent college graduates.

Resume summary. This is the best opener for most job-seekers. As the name suggests, a resume summary highlights the most salient aspects of your resume.

It should include your current position, how many years of experience you have, some of your biggest achievements, and possibly your career goals. This should be a 1-3 sentence spiel and should include some quantifiable experiences.

Who should use a resume summary: Most job seekers; anyone with quantifiable accomplishments to emphasize and a broad range of skills.

Qualifications summary. A bullet point list (4-6 points is the sweet spot) of your qualifications for the position. It’s best used by applicants going for jobs that require a fixed skill set. It’s not a great choice for entry-level applicants who lack quantifiable achievements.

You’ll notice that a qualifications summary takes up more space than a resume objective or summary, but it can actually save the hiring manager time if you provide a bunch of valuable information right off the top.

Who should use a qualifications summary: Those applying to a job with requirements for certain skills and job-seekers who have a lot of experience in their industry and/or field.

Resume profile. A resume profile is similar to a resume summary, but goes into more detail about your accomplishments at your current or former job, while also telling the reader about your career goals. Think of a resume profile as a section that pulls all the best parts of your work experience section into one place.

Who should use a resume profile: Anyone with significant accomplishments under their belt, expertise in a niche field, or applying to a job in the same industry that they have lots of experience in.

Resume headline. Resume headlines aren’t necessary, but you can include one alongside any of the four types of resume introduction listed above. A resume headline comes between your contact information and the resume introduction of your choice.

Headlines can be used by entry-level applicants and experienced job-seekers alike. The important point is that your headline should be short and to the point. Additionally, you should use title case when writing your resume headline (capitalize words as you would for a book title).

Who should use a resume headline: Any job-seeker who wants to showcase their experience or unique value right off the bat.

Work experience. Your work experience section is the place to let hiring managers know that you have relevant experience that would allow you to handle the job you’re applying for.

If you’re using the chronological resume format, your work experience section would come after your resume summary/objective. In a funcitonal reumse, it would follow your skills section. Either way, work experience should be listed in reverse-chronological order (most recent experience at the top).

When listing your work experience, you should include all of the following information:

Job title. Start by stating the position you held at the company. These are easy cue for the hiring manager to look at and determine whether your past positions would help you succeed at their company.

Company Info. Include the name of the employer, the location where you worked, and perhaps a brief description of the company, if it isn’t a well-known name.

Dates Employed: Use the mm/yyyy format if you want to be sure that most applicant tracking systems (ATS) will pick it up. Whatever format you use for dates, be consistent, or your resume will look sloppy.

Job Description. Don’t just list your job’s responsibilities; hiring managers and recruiters already have an idea of your duties based on the job title. Instead, list your most important and impressive responsibilities/achievements at the job with bullet points. Determine which of these are most relevant for your new role based on the job description.

Ideally, each bullet should be no longer than a single line. However, two lines is acceptable, if used sparingly.

Always start with a strong action verb, followed by a quantifiable achievement and a specific duty. For example: “Developed ad campaigns for clients, increasing sales by an average of 27%.” Each job title should include 3-5 bullet points.

The order that you include this information can be changed around, as long as you are consistent throughout your resume. However, the bullet points detailing your job’s achievements should always be the last item for each entry.

It’s important that you tailor your resume’s work experience section to the job you’re applying for. We recommend reading the job description carefully and highlighting the action verbs in one color and the skills, adjectives, and job-specific nouns in a different color.

Educational background. In almost all cases, your education section should come after your professional history. If you’re a recent college graduate with limited work experience, you may choose to put your educational achievements first.

Like the section on your professional history, educational experiences should come in reverse-chronological order, with your highest level of education at the top. If you have a college degree, you don’t need to add any information about your high school experience. If you didn’t finish college, it’s okay to give a list of what credits you did complete.

Each educational experience can be listed in the following format:

Degree/Program Name College/University Name Dates attended

You don’t need to add anything else, especially if your resume is already impressive enough. But if you’re struggling to fill up the page, or you feel that aspects of your educational experience will help make you a standout, you may consider also including:

Minor. If you think it rounds out your not-exactly-relevant-to-the-job major nicely.

GPA. Only if it was 3.5 or higher. Otherwise, it’s not going to do you any favors to include this.

Honors. Dean’s List, Cum Laude, etc.

Achievements. If you wrote a killer thesis/dissertation that showcases intimate knowledge relevant to the job to which you’re applying, you can include its title and a very brief description.

Extracurricular activities. Only include if they’re relevant. For example, if you’re applying for a management position and you were president of your student government.

Certifications/Licenses. If the job you’re applying for requires/likes to see certain certifications or licenses that you have, you may include them in this section as well.

Skills section. Your impressive skills should be scattered logistically throughout your professional history section, but you should also include a section solely dedicated to highlighting your skill set . Skills can be broken down into two categories:

Hard skills are skills you learn through training and indicate expertise with a technical ability or job-specific responsibility.

Soft skills are your personality traits, interpersonal abilities, and intangible qualities that make you more effective at your job.

Your resume should have a healthy mix of hard and soft skills, as both are essential to job performance. However, since soft skills are harder to prove in the context of a resume, we recommend leaning more toward hard skills. Additionally, whenever you list a soft skill, make sure that it has a correlating item in your work experience section.

For example, if you say you are skilled in collaboration, you should mention a time when a team project was a major success somewhere in your work experience section.

Optional sections. If you still have space left or there’s more you want to show off that doesn’t quite fit in any of the above sections, you may consider adding an additional section covering one or more of the below categories:

Language . Being bilingual is always impressive, and can be included on a resume for any company. Highlight this more if your position involves liaising with international distributors and/or clients. Don’t lie about your proficiency level.

It may be best to not mention it if you’re not particularly proficient speaker . Such as if you took courses in school, or haven’t really managed to gain fluency. It can end up looking like an attempt to inflate your credentials, which you want to avoid.

Volunteer experience . Always a good thing to include. It shows you’re a team player who behaves in a way that promotes the greater good, without thought of personal gain. Especially good for entry-level candidates and those applying for jobs at a non-profit. If you have gaps in your work history, you can also consider including volunteer experiences in your work history section instead.

Personal projects. A personal blog, published works, or a portfolio of your past projects are all good things to include. They show you take initiative, enjoy and take pride in your work, and that you can handle the responsibilities of the job, if relevant.

Certifications/licenses. If you didn’t include these in your education section, this is another good place to list relevant certifications or licenses that you have.

Interests . This is largely just a space filler if your resume is light in other areas. However, if your hobbies are directly related to the job that you’re applying for, it’s not a bad idea to include them. And it might draw a recruiter’s attention if you end up sharing some of the same interests as they do.

If you have several seemingly random items that are valuable, but don’t warrant creating a whole separate section for, you can also make a section called “Additional Experience.” Here you can include all of the above categories in one place. Just make sure that each item is clear and easy for readers to understand.

Resume samples

Now that we have a good idea of how to write a resume, let’s take a look at some example resumes:

Jack Pilgrim Washington , DC 14015 – (555) 444-3333 – [email protected] – www.linkedin.com/jpilgrim Resume Summary Graphic designer with 3+ years of experience creating and implementing promotional materials and social media graphics. Worked with sales and marketing teams to increase inbound calls by 23% YoY through compelling digital media. Adept at planning, managing, and prioritizing multiple deadlines at once, and thrives in fast-paced work environment. Work Experience Creative Designs | Washington, DC Lead Graphic Designer | June 2018-Present Worked with sales and marketing teams to create landing pages, sales proposals, and supporting media elements to drive sales by over $250,000 per quarter Trained, managed, and mentored team of 4 junior designers to fulfill 40+ project orders on a weekly basis Conducted UX research through surveys, usability testing, and data analysis to plan content marketing strategy, driving organic search traffic by 12% Presented proposals, results, and status updates to set of 4-7 clients, ensuring customer satisfaction at or above 95% for 3 years straight Happy Place | Alexandria, VA Junior Graphic Designer | July 2016-May 2018 Translated client needs and branding strategies into design and content strategy, increasing client retention by 22% Reduced project turnaround time by 8% by Utilizing web-based ticket system for completing and archiving finalized pieces Posted digital artwork to network IPTV using web interface to produce high-end info-graphics and other materials Happy Place | Alexandria, VA Marketing Intern | September 2015-July 2016 Assisted marketing team with data collection, analysis, and presentation using Google Analytics Drew up storyboards for new marketing campaigns alongside sales team, increasing brand awareness through social media Wrote 500-1000 word articles to pair with graphical elements on page, leading to a 40% boost in engagement on company website Education Savannah College of Art and Design | Savannah, Georgia May 2016 Bachelor of Fine Arts in Graphic Design Skills Adobe Creative Suite Typography HTML/CSS WordPress Collaboration Organization

Allison Neederly Chicago, Illinois , 60007 | (333) 222-1111 | [email protected] | www.linkedin.com/allison.neederly Resume Summary Dedicated customer service representative with 4+ years experience resolving customers’ needs in-person, online, and over the phone. Top achiever at XYZ Inc. with a 100% customer satisfaction rate for Q1 of 2020. Friendly personable, and knowledgable about company’s products and services. Relevant Skills Customer Service Responded to upwards of 200 customer queries daily with XYZ Inc., reducing the average wait time by 56% and increasing customer satisfaction rates by 13% Ability to resolve conflict and create a positive atmosphere for shopping for both new and existing customers through technical proficiency Expert product knowledge and communication skills, and experience training and mentoring new customer service staff Web Chat and Phone Skilled in 3 web chat platforms for helping online customers resolve their queries quickly and accurately Achieved fastest call resolution rate at XYZ Inc., with an average resolution time of under 5 minutes per customer Performed outbound calls for customer satisfaction surveys, as well as writing web-based surveys for 10,000+ customers Troubleshooting Detailed product knowledge allowed for customer technical issues to be resolved at rate within top 5% of all customer service associates at XYZ Inc. Created manual for step-by-step directions for troubleshooting that was implemented for team of 100+ customer service reps Positive attitude took average tech-related negative response from 1/5 stars to 4/5 stars, increasing trust in brands and services Work Experience XYZ Inc. | Philadelphia, PA Customer Service Associate New Look Global | Burlington, VT Junior Customer Service Representative L.L. Bean | Burlington, VT Sales Associate Education University of Vermont | Burlington, VT May 2012 Bachelor of Arts in Humanities

Priya Laghari New York, NY | (222) 111-0000 | [email protected] | www.priyabizdev.com Resume Profile Strategy Development: Grew John Deere’s international sales by 13% by tapping into undeserved countries in Southeast Asia Management: Oversaw a team of managers representing marketing, sales, and product teams. Streamlined collaborative, cross-functional communications through agile and scrum management system CRM: Developed, customized, and implemented new customer relationship management database for accounts totaling over $10M in value Work Experience Business Development Manager 01/2015-Present Microsoft | Redmond, WA Developed product strategies and roadmap for Google AdWords, increasing inbound traffic by 26% YoY Reduced time training on new software by 50% for new and existing employees by implement e-learning programs Spearheaded digital marketing campaign worth $1M that saw a return of 200% in first year by qualifying leads earlier in the sales funnel Regional Sales Manager 11/2012-01/2015 Big Things Inc. | St. Louis, MO Managed territory encompassing 29 regional locations with an annual revenue of approx. $55M Worked with C-level executives to plan business strategies, resulting in 20% reduction in overhead costs Increased client retention by 12% in first year by implementing a CRM approach based on account profiling and elevating levels of relationship selling Account Manager 02/2009-11/2012 Solutions Corp. | Chicago, IL Implemented and developed CRM strategic plans, increasing retention of long-term clients by 22% Maintained 50+ accounts totaling over $35M in value Generated leads through one-on-one consultation via phone inquiries, online check-ins, and meeting office walk-ins Relevant Skills CRM: Proficient with Salesforce, Zoho, and HubSpot; some experience with Keap. Used various CRM software over a decade to successfully manage customer relations and quick to adapt to new software and tools that aid in quality of customer experience. Salesmanship: Negotiated and closed over several deals worth $1M+ and skilled in upselling and cross-selling. Adept at working closely with marketing and product teams to maximize the efficiency of the sales funnel for both inbound and outbound traffic. Presentation: Represented Microsoft Northwest Region at quarterly board meetings, ensuring all stakeholders were kept abreast of new developments and opportunities. Also deliver monthly presentations to big clients and vendors to maintain positive relationship. Data analytics. Expert at integrating data from various analytics platforms, including Google, Microsoft Power BI, and SAP BusinessObjects Education Colgate University | May 2008 MBA Fordham University | May 2006 Bachelor’s Degree in Business

For more resume examples and templates:

Resume examples by job

Google docs resume template

Resume templates

Resume builder

Resume Headers Samples:

Tip : Never put your contact info in the header of your document; some applicant tracking systems might miss it.

For more on how to write a resume header:

Resume Header

Resume Titles

Resume introduction examples

Entry-Level Resume Objective.

Recent graduate with a bachelor’s in Marketing from the University of Virginia seeking an entry-level role in content marketing. Excellent copywriter with 2+ years experience editing content as a member of the UVa Writing Center.

Career Change Resume Objective.

Eager to apply 7+ years of experience with customer success management to make successful outbound B2B calls, deliver customized business solutions to new and existing customers, and provide expert product knowledge in the role of Account Manager for XYZ Inc.

Example Resume Summary Statement.

Accountant with over 8 years of experience in the medical industry. Adept at advising on management of cash deficits, reconciling departmental accounts, and creating new accounts and codes. Coordinated invoice preparation system for ABC that reduced contractor overhead by 19% YoY.

English teacher with a love of language and 6 years of experience teaching high school students. Developed new curriculum that boosted freshman reading comprehension scores by 12% and created after school book club for AP Lit class, resulting in 100% of participating students achieving a 5 on the AP Lit test.

Example Qualifications Summary.

Executive assistant with 5+ years experience helping maintain efficiency in an office of 25 employees Communicated directly with internal and external stakeholders, helping Senior Vice President manage projects worth $5M+ Proactively managed office schedules, identifying and prioritizing changes to ensure client satisfaction Recognized in a company of 500 for “Outstanding Achiever” in May 2019

Example Resume Profile.

Detail-oriented IT Specialist with 4 years of experience overseeing and improving the infrastructure of IT systems. Adept at building and running troubleshooting systems and testing services. Decreased security risk by 47% through continual optimization, while also improving the speed of client portal by 22%. Excellent communicator both internally and for client-facing discussions. Achieved 98%+ customer satisfaction ratings through weekly and monthly check-ins with accounts valued cumulatively at $500,000.

Entry-Level Resume Headline.

Bilingual College Graduate with 80 WPM Typing Speed and Tutoring Experience

Experienced Resume Headline.

Business Development Specialist with 6+ Years Experience Scaling Start-Up Tech Teams

For more on resume introductions:

Resume objective statement

Resume summary statement

Resume summary statement examples

Qualifications summary

Sample resume work experience sections

Work Experience XYZ Industries | Seattle, WA Marketing Associate | May 2019-Present Delivered weekly presentations to client-base to communicate brand messaging, increasing client retention by 11% Served as liaison between marketing and product teams, resulting in projects finishing 2 weeks early, on average Leveraged Excel skills to create and maintain spreadsheet to track consumer insights, emergent trends, and inform decisions of marketing team through competitive analysis Managed team of 5 contractors to juggle multiple priority projects simultaneously, never missing a deadline Initiated an affiliate referral program that PR team went on to turn into a revenue-generating stream valued at $30,000 annually ABC Corp | Seattle, WA Marketing Intern | September 2018-May 2019 Developed, maintained, and processed 20+ digital consent forms and distributor forms Worked collaboratively with a team of 10 marketing professionals, closely aligning our goals with the PR team Provided data analysis using Google Analytics and performed keyword research to increase blog traffic by 56% over six months Answered up to 50 customer queries by phone and email each week

For more on building the perfect resume work experience section:

Resume work experience section

First resume (no experience)

Examples Of Education Resume Sections

Graduated recently from a 4-year program.

Western Illinois University | Macomb, Illinois May 2020 Bachelor of Arts in Sociology | Minor in Psychology 3.95 GPA magna cum laude Dean’s List all semesters

Two degrees.

Fordham University | Bronx, New York April 2016 Master of Chemical Engineering Stony Brook University | Stony Brook, New York April 2014 Bachelor of Science in Chemistry

Anticipated graduation date (not yet graduated).

DePaul Univeristy | Chicago, Illinois Bachelor of Arts in History – Degree anticipated May 2021 Current GPA: 3.8

Older job seeker (graduated 10+ years ago).

University of Chicago | Chicago, Illinois Bachelor of Business Administration

High school graduate (no college degree).

Johnston High School 2016-2020 Head of Computer Club

More on crafting the perfect resume education section:

Education resume section

GPA on resume

Dean’s list

Magna cum laude

Examples Of Skills For Resume

Examples of hard skills include:

Examples of soft skills include:

Here’s more information on how to incorporate skills into your resume:

Resume skills section

Hard skills

Soft skills

Top skills for professionals

Skills-based resume

Resume writing FAQ

What is a resume?

A resume is a one to two-page document that focuses on professional experience, past achievements, education and certifications, and specific skills tailored to the job you’re applying for.

Almost every job application requires a resume, and hiring managers use them as a first impression in determining which applicants get a shot at an interview.

Whether you’re fresh out of college or have 30 years of professional experience, this guide should help craft a resume that stands out from the crowd and get you one step closer to landing your dream job.

What is the format for writing a good resume?

Most people will want to use a chronological or reverse-chronological resume format. This format is compatible with most applicant tracking systems (ATS) and is easy for employers to read. Additionally it helps highlight your experience, which helps prove your qualifications.

How far back should a resume go?

A resume should go back no further than 10 to 15 years. However, it is important that all your information is relevant. Therefore, do not include job experience that is irrelevant to your application, even if it’s fewer than 10 years old. Save that information for later discussions.

Should you personalize your resume for each job?

Yes, you should personalize your resume for each job you apply to. Many recruiters use ATS now, which will search for keywords in a resume and reject those that don’t have them. That means that the skills you choose to highlight as well as your opening, such as your resume summary, should be altered to suit each job you apply to.

You don’t need to rewrite the entire resume for each job, but it does show attention to detail and initiative to make sure that your resume is customized. It also makes it more likely that you’ll get past the first step of the process.

State of New York Department of Labor – Resumes, Cover Letters and Job Applications

Harvard University – Create a Resume/CV or Cover Letter

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Matthew Zane is the lead editor of Zippia's How To Get A Job Guides. He is a teacher, writer, and world-traveler that wants to help people at every stage of the career life cycle. He completed his masters in American Literature from Trinity College Dublin and BA in English from the University of Connecticut.

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