assignment topics for business communication

Free Business Communication Essay Topics & Examples

Before writing a business communication essay, you need to understand perfectly what this term stands for. Business communication is an exchange of information, opinions, and ideas. This process can occur between people within one company or outside it. It can be intentional or unintentional, verbal or nonverbal, internal and external. Internal communication happens in one organization and can be upward, downward, or linear. External communication involves a company’s interaction with sources outside it.

It’s all you need to know at the beginning of a business communication essay writing, yet the concept is far more complicated than that. With such a variety of topics, a student who needs to write a business communication essay has multiple choices.

Your goal is to decide what exactly you can discuss for a few pages of an academic paper. Devote some time to self-reflection and find what interests you the most regarding the concept.

In this article, our experts have prepared business communication essay topics and a small writing guide. Use our guidelines and then check the free samples below.

Business Communication Essay Writing

Let’s start with a short guide on how to start and finish an essay about business communication. Take a look at this table — it explains the main steps of your future work.

• Choose a topic. You can pick one topic from our article or think about an aspect that interests or concerns you.
• Research and take notes. Choose a company and research all the methods of communication it uses. They may include marketing, public relations, or advertising. Search for some data such as case studies or statistics as well.
• Plan and outline. Decide what your essay’s objective is. Then note the arguments that support it. You might also need some counterarguments and examples.
• Introduce and state your topic. In the introduction, write what the essay is about. But don’t uncover all the information. Try to interest your readers by asking a question or making a bold statement in your thesis.
• Provide arguments and examples. Use the points from your thesis statement for each of the body paragraphs. Make sure that you mentioned everything you need. Don’t forget to start each section with an introductory sentence and to finish with a concluding one.
• Conclude your paper. To make a logical conclusion, restate your thesis statement and summarize the main points of your essay.
• Cite your sources. Create a bibliography section to refer to the sources you have used in the research. Check what citation style you need to use. The most popular are Chicago, MLA, and APA formats.

TOP 7 Business Communication Essay Questions

Essay questions in any final exam or homework make it clear to the student what to write about. Thus, they indicate the direction of work and how to explore the topic. In this section, we have provided some examples.

You can use the following business communication essay questions as prompts for preparation for homework or examination:

• Public speakers who represent the companies they work for have to work on their body language as well as on the content of the speech. Describe the influence of non-verbal delivery on the efficiency of communication.
• People argue if face-to-face communication is more effective than the online option during negotiations. List and describe the advantages and disadvantages of face-to-face communications.
• The demand for business degrees has drastically increased during the last 20 years. Show how education encourages improvements in business communication.
• Some companies stopped using strict rules when it comes to employee’s clothes. Evaluate and analyze the importance of following a dress code in a company during business negotiations.
• Companies might harm not only nature but also human bodies when they focus on cheap product development. Explore the social responsibilities of fast-food chains.
• Nowadays, voice messages and video calls are as essential as e-mails or text messages. Compare the effectiveness of verbal and nonverbal online business communication.
• Helping to build healthy relationships between employees is one of the key tasks in the human resources department. Prove that effective internal business communication plays an essential role in a company’s success.

15 Business Communication Essay Topics

In addition to detailed writing prompts, we have prepared 15 more ideas for your paper on business communication. You can use them for your assignment or inspiration.

So, here are 15 more business communication essay topics:

• Changes in business communication due to globalization.
• The cultural differences between business communication in the United States and Europe.
• Emotional control as an essential factor in business communication.
• The key factors of effective business communication in multinational companies.
• Starbucks business communication model.
• Business communication tools in advertising and marketing.
• Business communication trends in Asian countries.
• The significance of written communication in business.
• The vital factors that determine the success of cross-cultural communications.
• Types of business communication in human recourses management.
• Sales and marketing communication in the AI sector.
• The most effective communicative skills for non-native speakers in business negotiations.
• The communication tools that are not efficient in the business environment.
• Nike organizational communication strategies.
• The role of conflict management in business communication.

Thanks for reading! Now check out the business communication essay samples below to fully understand the format and concept.

623 Business Communication Essay Topics

Management of kfc – organizational communication system, impact of culture on communication reflective essay.

• Words: 1153

Organizational Communication Theories Report (Assessment)

• Words: 1500

Barriers to Effective Communication

• Words: 1377

Coca-Cola Business Communication in Practice

• Words: 2025

The Role of the Business Communication

• Words: 1099

Netflix: Communication Strategy

Importance of communication in decision making.

• Words: 2588

Aspects of Netflix’s Communication Strategy

• Words: 1631

Communication Is an Art Essay

• Words: 1745

A Critical Assessment: Hofstede vs. Trompenaars

• Words: 2838

Factors Influencing Communication in Organizations Research Paper

• Words: 2555

The Concept of Networking

• Words: 1116

Trends in Business Communication | Essay Example

Diverse contexts and intercultural communication at work, positive writing in business communication.

• Words: 2219

McDonald’s Integrated Communication Strategy

• Words: 2248

The Bridgestone vs. IBM Case Analysis

Integrated communication and management.

• Words: 2739

Proposals, Informational, and Analytical Reports

• Words: 1030

Model of Excellence Theory in Public Relations Department

• Words: 1846

Tips for Effective Communication

Introduction to negotiations.

• Words: 1402

Communication – Art or Science?

• Words: 1390

H&M Company’s Communication Strategies

Communication accommodation theory.

• Words: 1997

The Impact of Workplace Bullying

Organisational conflict: unitarist vs. pluralist views.

• Words: 1136

Under-Communicating and Over-Communicating Concepts

Factors of communication in international business, effective communication in law enforcement.

• Words: 1380

Challenges of Effective Intercultural Communication

Apple inc. external communication, negotiation skills.

• Words: 3285

Modern Technology Role in Effective Business Communication

Samsung company strategic corporate communication.

• Words: 1695

Leadership Through Effective Communication

• Words: 3335

Ensuring an Effective Business Communication

• Words: 2685

Strategic Communication as a Field of Study

Business memo on foreign exchange, organizational change: improvement of information security of the nike company.

• Words: 1244

Knowledge, Skills, and Abilities

Preparing for a business meeting – communication, innovation and e-mail rules in tesla, reflective journal: events management.

• Words: 2226

Negotiation Process and Its Five Stages

• Words: 3606

Audience Analysis

• Words: 1088

Effective and Ineffective Techniques of Communication

Effective meeting management and its components.

• Words: 1665

Business Communication

• Words: 2587

The Art of Persuasion

• Words: 3348

Social World Conflicts and Its Resolution Styles

• Words: 1358

Web-Based Communication in Business

• Words: 1150

Communication and Problem Solving – Part One

Organizational communication: google’s organization, bmw: business proposal and communication issues.

• Words: 1946

Canadian-Korean Business Contract Negotiations

• Words: 1649

Negotiating About Pandas for San Diego Zoo

Concept and role of the organizational communications.

• Words: 2195

The Role of Business Communication and Its Tools

Communication challenges facing the company: business letter, business relationships aspects analysis.

• Words: 1324

Negative Organizational News Delivery Strategy

Fundamentals of effective communication in the workplace, the persuasive sample messages in business communication.

• Words: 1396

How Internet Communication Helps Graphic Designers to Spread Their Art Works to the World

• Words: 12445

Communication in a Cross-Cultural Project Team

• Words: 14393

Effective Communication in Organizations: Case Study

Teaching effective presentation skills.

• Words: 1704

The Style of British Business Negotiations

The importance of departmental communication in organization.

• Words: 1508

Donaldson’s Type 1 Conflict and Its Resolution

Etisalat company’s conflict management practices.

• Words: 1969

Emirates Airline: Corporate Communication

• Words: 1113

Pre-Negotiation Objectives and Negotiation Plan

Communication gaps in the organization, exxon mobile company’s communication strategy, non-verbal behavior and meaning in india, chapters 1-2 of successful writing at work by kolin, language barriers at the workplace, importance of audience in technical writing, communication plan for beleza spa.

• Words: 2482

The 2010 Dispute Between Google and China

Body language and its meaning in the workplace, ryanair company’s corporate communications plan, negotiating skills in bargaining.

• Words: 3645

Business Negotiation Process

• Words: 1221

Ways of Feedback Providing

Virtual meetings, effective business messages vs. effective communication.

• Words: 3259

Listening and Empathy Responding

Business-to-business communication process.

• Words: 1398

Cultural Diversity & Communication in the Workplace

• Words: 1367

Communication Strategies in Accounting & Auditing

• Words: 1147

Effective Communication with Customers

Us and south african written and visual communication.

• Words: 1194

Virtue Meeting and Live Events Comparison

• Words: 1010

Significant Principles of Management Communication

• Words: 2551

How Effective Communication Improves Employee Performance

• Words: 1355

Intercultural Communication in Business

Crisis management & communication during covid-19.

• Words: 1124

How to Prepare for Job Interview

• Words: 1203

Business Networking for Graduate Career Success

Functional conflict, its sources and resolution styles.

• Words: 1935

Social Collaboration in the Enterprises

• Words: 3494

Genres Used in Business Writing and Their Roles

• Words: 2234

Importance of Writing in Communication

• Words: 1373

The Concept of Web Communication

• Words: 1460

LinkedIn as a Networking Media for Business

Barriers in business communication, letter to advocate change in inappropriate language, the kenyan business culture and etiquette, the elaboration likelihood theory and the social judgment theory.

• Words: 1988

The Internet’s Role in Enhancing Business Communication

Potential barriers to a communication plan, the apple firm’s strategic communications plan.

• Words: 1760

UN Global Compact’s Executive Officers’ Work

Business Communication for Success

(39 reviews)

Copyright Year: 2015

ISBN 13: 9781946135056

Publisher: University of Minnesota Libraries Publishing

Language: English

Formats Available

Conditions of use.

Learn more about reviews.

Reviewed by April Schofield, Senior Lecturer and Director, Metropolitan State University of Denver on 7/15/22

This is a very comprehensive textbook and includes over 600 pages of content. It includes the necessary components to help students communicate effectively in business environments. read more

Comprehensiveness rating: 5 see less

This is a very comprehensive textbook and includes over 600 pages of content. It includes the necessary components to help students communicate effectively in business environments.

Content Accuracy rating: 4

The included content is very accurate. There are some areas that need updating to reflect the current business environment.

Relevance/Longevity rating: 3

Since the book was published in 2015, newer concepts are not addressed. For example, how to communicate effectively in virtual meetings or via social channels. The nature of how we communicate has significantly changed since 2015 so any business communication textbook that is older will have similar shortfalls. I do believe this content could be added in standalone sections or chapters.

Clarity rating: 5

The book is conversational and engaging. It is appropriate for an introductory level class and for students from various majors. I think all students could benefit from the communication concepts outlined in this book, not strictly business students.

Consistency rating: 5

The format and writing style are consistent throughout the entire book.

Modularity rating: 5

The book is easily broken up into smaller reading sections. I appreciated the questions to start each chapter, the reviews of important concepts, and the exercises at the end of each chapter. These could be used as classroom conversations, homework assignments, etc.

Organization/Structure/Flow rating: 5

The early chapters are foundational (why communication is important, the science of language and communication), followed by "how to" chapters. The table of contents provides a robust overview of topics, beyond chapter titles.

Interface rating: 5

There are multiple formats available, including PDF, ebook, online, XML, and ODF. I reviewed both the PDF and ebook versions. The various sections in the table of contents are hyperlinked. I found both formats easy to navigate and did not experience any issues.

Grammatical Errors rating: 5

The book is well-written and I did not notice grammatical errors. This is very important for a book focused on communication!

Cultural Relevance rating: 5

Intercultural and international communication is addressed throughout the book and an entire chapter is devoted to the topic.

Reviewed by Heather Leigh Maher, Adjunct Professor, City Colleges of Chicago on 5/31/22

While the book covers many essential topics in detail, others are less updated than is optimal and yet others are intermingled with other chapter headings, making them harder to find than I am used to in this type of textbook (such as more basic... read more

Comprehensiveness rating: 4 see less

While the book covers many essential topics in detail, others are less updated than is optimal and yet others are intermingled with other chapter headings, making them harder to find than I am used to in this type of textbook (such as more basic but important principles, such as audience analysis, which is scattered throughout several other chapters beyond the one titled as containing such information). Some ideas are basic, which is great to cover survey and more advanced courses, but I have a feeling I'd be having students read selections from several chapters for several topics I'm used to having more consolidated. While the table of contents is hyperlinked in the online and PDF versions, there is no index, which makes it tedious to identify every location relevant to a topic without extreme front-loading in course planning. Despite this, if it had more information on electronic elements that have changed the business landscape in the past 10 years or so, it might be worth doing the work--and maybe even supplementing missing items.

Content Accuracy rating: 5

It is accurate, but missing definitions for some jargon that may be hard for brand new business students, while including others when they probably aren't necessary. It seems to be biased only in that it seems to have a very specific student audience in mind, but I cannot for the life of me imagine actually meeting a student with that exact blend of needed and unneeded knowledge in one of my classes. Again, good if you like to customize your reading selections a great deal, but not as great if you're looking for a single text to fill the majority of your course content with only a smaller percentage of supplements from other sources.

Relevance/Longevity rating: 2

The book is already missing any significant content on how technology has massively changed business communication in the past 10 years, and while it mentions it indirectly (basically saying "it's affecting things") in several places, without at least one chapter dedicated to those changes, it seems both incomplete and very hard to update and revise.

Clarity rating: 4

Some jargon isn't given enough context to be clear for the range of learning levels the book attempts to cover (by my assessment), but the prose, while very heavy (minimal application of actual business writing principles in terms of white space and using visuals), is clear and well-edited.

Consistency rating: 2

The writing is consistent, but the level of assumed pre-existing knowledge is not consistent from chapter section to chapter section, or across chapters (some are much more consistent than others). The organizational structure is the weakest element of the book, as I mentioned with overlapping concepts discussed in multiple chapters that are not labeled in ways that would lead a reader--much less a student--to expect to find certain pieces of information in them.

Modularity rating: 2

As mentioned, there's overlap across chapters on topics, but not information, so you really need the whole thing. It's loosely organized into "Business Communication", "Business Writing", "Business Presentations", a bit on rhetoric, and then what feels like the author felt was "left over" in that they are important topics that didn't fit into the original outline? Maybe in a revision? I can only speculate. It also is quite prose-heavy without bread for illustrative graphics, which are always better received at the undergraduate level.

Organization/Structure/Flow rating: 1

One of my comments on "Modularity" is really the core commentary for me on this category, as the structure and organization looked excellent in the chapter titles, but the content proved they were a bit unfocused and, in some cases, misleading as relevant ideas were discussed in completely different sections: "...there's overlap across chapters on topics, but not information, so you really need the whole thing. It's loosely organized into "Business Communication", "Business Writing", "Business Presentations", a bit on rhetoric, and then what feels like the author felt was "left over" in that they are important topics that didn't fit into the original outline? Maybe in a revision? I can only speculate."

Interface rating: 4

The table of contents for the electronic PDF and the online version is all hyperlinked, which is great. The drop-down menus listing sub-sections in the chapters in the online version, is a bit clunky and unintuitive.

Well-edited.

Cultural Relevance rating: 2

All inter- and intra-cultural information in smushed into one of the chapters that feels like an afterthought or revision chapter added later. There is no integration of global business communication in any regular manner throughout the text, and exercises (which are weak in general) are very monocultural. It reads like a textbook for upper-middle class white students, written by one just a generation older. This is definitely an area where you'd need to go find another, *much* more detailed and specific source, especially for examples and possible homework exercises or group activities to put into action.

In general, I feel that this book is dated--not as much in content (but technology and non-American business knowledge and potential issues absolutely need a major addition with details and specific information), but in what it appears to emphasize. Perhaps the author was teaching several levels of skill across various classes and wanted one book that they could pick appropriate sections for all of them, or even just to save students even more money, but it reads as poorly organized and needing a major editorial structural overhaul (although I don't think modern editors even do that much work with authors any more). If you are willing to read the entire book, pretty much make your own index for how you want to organize your class, and don't mind supplementing close to half of your readings with outside sources, it could be extremely useful. However, you will definitely need to find the cultural and technological information elsewhere. I have survey-level students who have offered more specific and detailed information on both areas, but I do teach at an extremely diverse college system with many 1st, 1.5, and 2nd generation immigrants, as well as international students, which are excellent resources themselves in these areas.

Reviewed by Jessica Rick, Assistant Professor of Communication Studies, University of Southern Indiana on 5/20/22

This book is a comprehensive look at business and professional communication. It covers almost everything I would cover in my business and professional communication class. I really like the chapter on intercultural and international business... read more

This book is a comprehensive look at business and professional communication. It covers almost everything I would cover in my business and professional communication class. I really like the chapter on intercultural and international business practices as those are two areas often not included in other books.

This book is accurate.

Relevance/Longevity rating: 4

I didn't find many errors, but the definitions and models of communication are outdated. I believe the author could have found more recent definitions, models, and conceptions of communication. I also would have liked to see more of a discussion of organizational communication concepts in business communication.

Students were able to read and understand the book and its contents.

The book uses consistent terms and structure throughout. Previous chapters provide a good scaffolding for later chapters.

Modularity rating: 4

This book is almost too comprehensive that it is hard to navigate. But I do like that I can mix and match different parts of the book to fit my schedule and class content.

Students were able to follow the organization of the book. The numbering system makes it easy for students to find what to read for each class period.

No issues with the interface of the textbook.

No issues with the grammar.

Cultural Relevance rating: 4

Some of the examples could be updated to reflect a more nuanced understanding of a variety of perspectives. But overall, I was pleased with the cultural contexts discussed.

Reviewed by Susan Lantz, Teaching Associate Professor, West Virginia University on 4/25/22

The book is comprehensive. It definitely covers the basics. It covers areas of writing that I might not use for more advanced college writers, but would be absolutely vital for beginning college writers. read more

The book is comprehensive. It definitely covers the basics. It covers areas of writing that I might not use for more advanced college writers, but would be absolutely vital for beginning college writers.

The content was accurate. (Except for the page about web-search engines. . . which was outdated.)

For the most part, the authors/editors did a good job of avoiding language or references that were dated. They might want to revisit the page that lists "Some Examples of Internet Search Sites." They listed "Alta Vista" for example. . . which has since been taken over by Yahoo. They also list sites like dogpile, webcrawler, and The Encyclopedia Britannica. This information was pretty cutting edge in 2002, but times have changed.

The material was well-written, clear, and concise.

The text was internally consistent and easy to navigate. (This might change, though, according to formatting. I found the PDF easy to use, though.)

I was pleasantly pleased at how easy to the text was to read, divide, and excerpt.

The text was organized quite nicely. It was easy for me to find what I was looking for, and it followed a logical progression.

Navigation was no problem.

Grammar was fine. It was not (thankfully) overwritten.

I was very pleased to note that the text chose to discuss sensitive cultural issues in a very elegant manner.

Here's the thing about communication: The rules don't change much. Business Communication is all about getting the right information to the right person at the right time. What does change, is the technology we use to make it happen. It is nearly impossible to publish anything current that covers everything one needs to to about current methods of communicating using technology. The information is too "bleeding edge" and changes so quickly, that it would be out-dated almost immediately. The thing that this book does (and does very well) is stick to the basic rules of communication that don't change (with the exception of the search engine page.) Nearly every other section of the book sticks very firmly to the information that students need to know that does not change on a regular basis. The information about social media/videos/tiktok/instagram/facebook/YouTube/thenextbigthing is easily imporable from the web. This division makes it almost the perfect open educational resource.

Reviewed by Christina Wooten, Business Technology Faculty, Rogue Community College on 1/3/22

The material covered in the text is comprehensive as expected from a Business Communications text. Basics of Communication, Message, Audience, Writing, Types of Delivery, as well as three sections on different styles of presentation are included.... read more

Comprehensiveness rating: 3 see less

The material covered in the text is comprehensive as expected from a Business Communications text. Basics of Communication, Message, Audience, Writing, Types of Delivery, as well as three sections on different styles of presentation are included. This text does not have an index or glossary. The table of contents is thorough with chapter and section headings linked for easy navigation.

The text accurately portrays the topics covered. It appears to be overall an unbiased text. The content is, overall, error-free.

Overall, the text is up-to-date with technical information. There are some cultural points that may become outdated quickly (or could feel alienating to some students). For example, in "Demographic Traits" on page 86, there is a heavy focus on male/female as an example of a demographic trait. However, later in the same chapter, a lengthy discussion on "mutuality and non-judgmental-ism" ensues. Chapter 9 covers "up-to-date" communication methods used in the business arena very well. These include text, email, netiquette, memos, letters, proposals, reports, resume, and sales messages. Chapter 18 covers Intercultural Communication. My concern with this section is the references used are from 1958 and 2005. I feel strongly that there are more recent examples of references that could be used.

Clarity rating: 3

The text is written clearly with many bold faced words. There is no glossary or side-bar definitions, so the student would need to be informed to look the words up in a different dictionary.

The book is consistent in terminology, ideology, and framework throughout. The flow would be easy for a student to follow through a course.

The text is laid out in such a way that reading assignments could easily be created. Also, the text is broken up with exercises and images (most of which are relevant, clear, and correctly cited.) While some sections of the text do not have images, the blocks of text are broken up into nice sized sections with headings.

One change I would make if I were to use this text would be as follows: Chapter 18: Intercultural and International Business Communication is the next to last chapter in the book. I would place this far earlier (around the section where Sender/Receiver and Audience are discussed). This was the only place in the text where the material appeared (or felt) "out of order" for overall flow.

The links provided in the chapters and in the additional resources all work accurately. Images are clear and mostly related to text. There are two images that could be changed to a better image (one is the iceberg in Figure 3.4 the second is a clip art type image in Figure 9.6 which looks strangely out of place.

I did not notice any glaring grammar issues or errors.

I did not notice any examples that could be exclusive other than the gender example previously mentioned. There are several images which appear culturally inclusive.

The exercises though out the book (questions) are excellent starter questions for online discussion forums. The "Additional Resources" links at the conclusion of each chapter are excellent and offer the student (and instructor) many additional resources for class. There is no glossary or index for this text.

Reviewed by Steven Bookman, Adjunct Assistant Professor, Pace University on 6/23/21

The text covers all areas in addition to topics (e.g., ) not always covered. However, I wish some topics have more coverage (i.e., business modalities) while others have less. Overall, the this text is good for an introductory business writing... read more

The text covers all areas in addition to topics (e.g., ) not always covered. However, I wish some topics have more coverage (i.e., business modalities) while others have less. Overall, the this text is good for an introductory business writing course.

Content is accurate, error-free and unbiased.

The content is up-to-date. However, I wish the book was updated, so that it includes social media. Having said this, necessary updates would relatively easy and straightforward to implement. I had to bring in my own examples and case studies from other sources to supplement the text.

The author writes this text in a lucid, accessible prose, and provides adequate context for any jargon/technical terminology used.

The text is internally consistent in terms of terminology and framework.

The text is easily and readily divisible into smaller reading sections that can be assigned at different points within the course (i.e., enormous blocks of text without subheadings should be avoided).

The topics in the text are presented in a logical, clear fashion.

The text is free of significant interface issues, including navigation problems, distortion of images/charts, and any other display features that may distract or confuse the reader. There are a few options to read the book as well.

The text contains no grammatical errors.

The text is not culturally insensitive or offensive in any way although there could be some text with diversity, as this is a big issue these days. In the book's defense, it can easily be updated since it was written in 2015.

Reviewed by Karen Gaines, Associate Professor, Kansas City Kansas Community College on 5/7/21

The book is pretty thorough with the topics that are covered. In fact, there are topics in the presentation sections that are not normally covered in the business communications textbooks that I currently use. The order in which the subjects are... read more

The book is pretty thorough with the topics that are covered. In fact, there are topics in the presentation sections that are not normally covered in the business communications textbooks that I currently use. The order in which the subjects are presented is different than what I have been used to, and wanted to know if there was a particular reason for some of the ordering of subject matter.

Information is accurate and free of errors and bias.

Relevance/Longevity rating: 5

The information is relevant and timely. However, there should be more focus on virtual meetings, etiquette, how to productively run them, etc. and how to better engage others as there is less in-person interaction.

It was written in a clear and concise manner. The narrative was conversational and engaging.

Found the writing to be consistent throughout the book.

This book was easy to get to the specific information within each chapter with the use of subsections. Though there were some sections where they were text heavy, the use of the headings helped to break up the information into more visually appealing and practical hunks of information.

Organization/Structure/Flow rating: 4

It is easy to follow, but I am more used to having examples of writing styles (routine, persuasive, negative) grouped together earlier in the book.

This was an easy to navigate the book.

I did not see any grammatical errors.

The text is inclusive in its depiction of different groups of people.

Are there instructor resources available such as PowerPoints, more in-depth assignments, videos, and tests?

Reviewed by Terianne Brown, Lecturer, Hawaii Community College on 4/20/21

This is a thorough book but could benefit from certain chapters being expanded and others being condensed. read more

This is a thorough book but could benefit from certain chapters being expanded and others being condensed.

There are no issues with bias and no errors are evident.

There are a few references to outdated social media platforms, however, the text can be easily updated without taking away from the message of the contents.

The book uses appropriate language suitable for all readers.

The book has a consistent format. Headings and subheadings are standardized, as well as key terms being bolded.

The book can benefit by expanding the sections in Chapter 9 into individual chapters.

The book is well-organized and is easily followed.

Multiple interfaces are available and no immediate issues are evident. It was easy to Zoom into images in the online and digital pdf versions of the book.

There are no evident grammatical errors.

There are no direct references to specific races. The text does refer to race as something to consider in business communication but contains nothing culturally insensitive or offensive.

This is a well-written text that is well-suited for an Introductory to Business Communication course. The book could be improved by including more images and/or infographics to make it more interesting and less text-heavy.

Reviewed by Sharon McDermot, Business Adjunct, Northern Essex Community College on 3/18/21

The book is very comprehensive but I wish there were more coverage of business writing in different modalities. They do touch on texting and email but I think there needs to be more information on those subjects. The book does discuss business... read more

The book is very comprehensive but I wish there were more coverage of business writing in different modalities. They do touch on texting and email but I think there needs to be more information on those subjects. The book does discuss business presentations and audiences which is great. I would also like to see more real life exercises to use with students.

I did not see any inaccuracy.

This book was written in 2015. Many things have changed in business communication. I would like to see it updated to include the use of social media in business and how important that can be to the success of a business.

The book had good clarity.

The text was consistent with terminology and framework.

The text is easily broken up into smaller assignments and chapters.

The book can easily be arranged to prepare for a class using progression.

I did not see any interface issues nor did I have any problems with it.

The book does have chapters on intercultural communication which is great. I have been looking for that in an OER textbook.

If this book were revised to a more current date and included the social media aspect of business communication, I think it would be very useful. It does contain a lot of good information.

Reviewed by Dee Fretwell, Associate Professor, Southern Oregon University on 1/5/21

The subject is well covered for the introduction to Business Communication, with a gap in addressing very specific etiquette around professional communication via digital formats, such as emails, project management software, etc. until mid-way... read more

The subject is well covered for the introduction to Business Communication, with a gap in addressing very specific etiquette around professional communication via digital formats, such as emails, project management software, etc. until mid-way through the book.

Quite on point! I was impressed with the direct nature of the content and the broad audience types the curriculum was trying to reach.

Nicely written for readers of all ages from many backgrounds.

Clean, concise and grammatically on point.

Consistency rating: 4

I noted no inconsistencies.

Chapters were broken up nicely with graphics and such, allowing the reader to not fatigue as quickly as they might otherwise.

Pretty well done, with a request to begin examples of proper business writings earlier in the chapters.

Easy, clean and totally relevant.

Seemed appropriate to me!

Well done! Will likely use next term!!

Reviewed by Katherine Hatzis, Senior Lecturer II, University of Massachusetts Boston on 6/27/20

The book covers everything that one would want to teach in a business communication course. read more

The book covers everything that one would want to teach in a business communication course.

As far as I could tell the book is accurate and free of error and biases.

The book is up to date and it can be easily updated in the future.

The writing is clear and it does not use difficult language so this text would be appropriate for ESL or International business students as well.

I enjoyed the fact that the book used the same format throughout. It started with learning objectives and ended with takeaways and exercises.

The text was well divided into smaller sections which can help when assigning reading homework.

The book was well organized and straightforward. I like that it has a table of contents which helps with reading through the material.

The book's interface was fine. I just wished it was linked at the bottom of the page rather than having to constantly to go back to the main menu to go be able to move and read the next section or chapter. I had to keep going back to the main menu when I wanted to go to the next section of the same chapter. I think it would have been easier if it had a link at the end of the section that connected the next section.

I did not notice any grammar errors.

The book appears to be culturally neutral.

Overall it is a good general Business Communication textbook and it has a lot to offer. This is a textbook that I am going to incorporate into my courses. The only thing that I didn't like was navigating through the textbook.

Reviewed by Kathleen Berry, Adjunct Professor, Massasoit Community College on 6/23/20

The text covers all areas of the subject appropriately. read more

The text covers all areas of the subject appropriately.

I found very few typos. The information was clearly unbiased.

Although the book was updated last year, I think it could use a little updating in both photos and information.

Any jargon that may have been used was explained thoroughly.

The information is consistent. However, it is duplicated in many chapters.

Most of the book is strictly text with limited images.

The book is organized in a clear fashion. However, when I used it, I did teach out of order.

The text does not indicate any interface issues.

I did not find any grammatical errors.

I did not find any culturally offensive material.

I would have liked to see more information about diversity and inclusion in the textbook. The pre- and post- exercises in each chapter were beneficial. Students would have preferred a way to annotate the textbook when reading it.

Reviewed by Alison Schirone, Adjunct Faculty, Roxbury Community College on 6/4/20

I used this book for a recently business communications course. Generally speaking, the book had all the requisite basics of business communications. I added a few modules to address today's social mediums in more detail. A great free text,... read more

I used this book for a recently business communications course. Generally speaking, the book had all the requisite basics of business communications. I added a few modules to address today's social mediums in more detail. A great free text, would have loved to have some supporting materials; test modules, ppt slides.

Highly accurate, may be due for an update soon, just to bring things more current to how today's business communicators operate.

I studied business communications many moons ago. Some aspects of it have not changed since then; but we do have more social business communications mediums. The book can easily adapt to incorporation of more social communications mediums.

Appropriate for first year and beyond college students and community college students and/or management trainees.

Loved the questions prior to the start of the chapters; I often used them for class discussions and prompts. Good review of important aspects of each chapter. Good homework assignment ideas.

I mostly covered the chapters in order. Some I put more emphasis on; others I slid through speedily. For example, I did not spend as much time on International Business Communications.

Foundation chapters first; easy to apply those concepts to all other chapters that follow. I integrated some of the more current business communications tools like Linked In, resume building, and more in the writing sections. I had students who were preparing for the workplace so it was a practical diversion from the text.

Interface rating: 3

There were some useful bits that I wanted to use as handouts but the copying of those items were a bit fussy. Perhaps consider a collection of handouts/electronic worksheets?

I did not notice grammatical errors.

Ethnicity/race neutral. We had a great collection of people from diverse backgrounds in my course when I used this book, so we were able to apply some of the cultural communications ideas into discussion and assignment. I do think that perhaps some of the aspects of diversity could be updated to better reflect today's issues and people.

I did enjoy using it. I would have liked to see more updated business communications methods in use today, especially social mediums. I would have liked to see a workbook or case to be worked throughout the term. Slides would have been a plus! Overall, I enjoyed using it and it was my first OER text.

Reviewed by Adam Falik, Assistant Professor, SUNO on 4/27/20

The greatest asset of this book (and occasionally its weakness) is its attempt to be all encompassing. It definitely seeks comprehensiveness, to introduce a complete spectrum of business communication methodology. This is often effective. The... read more

The greatest asset of this book (and occasionally its weakness) is its attempt to be all encompassing. It definitely seeks comprehensiveness, to introduce a complete spectrum of business communication methodology. This is often effective. The book begins linguistically, introducing concepts of language and communication, shifts to audience and tone before touching upon actual writing. The move to presentation and group dynamics is in keeping with the wide-spectrum the book covers. Sometimes, though, this attempt at comprehensiveness results in the book being dilettantish. I am interested in this book as a textbook for a class in Professional and Technical Writing. My review should be seen through that lens.

Content is accurate enough, though sometimes thin. In Chapter 9: Business Writing in Action, for instance: What is provided is accurate, just somewhat inadequate. 9.2 covers Memos and Letters, but there are many types of business memos/letters. A more thorough exploration per section (instead of, for example, Section 6.3 Making an Argument then much later Section 17.2 Delivering a Negative News Message) would have been welcome. Again, the content is accurate, but it is necessary to hop, skip and jump around to make use of this book. Also, there is a serious lack of examples in this book. Show us some actual business letters, reports, etc. This is a serious deficiency.

This book needs updating to more thoroughly address evolutions in technologies. Business communications are (obviously) more digital than ever. It would be a service for this book to reflect more current communications, including how social media plays in the contemporary cultural and business landscape. As I write this review from the midst of the Covid-19 pandemic, Zoom and Skype meetings reign. Let’s see an exploration of these types of presentation environments.

The writing of this book is clear and accessible. There are, in fact, gems of writing to be found throughout. Section 4.4 Style in Written Communication, for instance. Here concepts of communication are clearly articulated enough to additionally demonstrate how writing inaccuracies leads to business miscommunications.

The book is consistent in its style, framework, and the rhythms of its language. It does, occasionally, repeat itself. Section 6.3 Making an Argument repeats itself (not just in ideas, but in complete pages) in Chapter 14.

There is a dependable structural modularity. A student can expect not only a clear, steady framework of Objectives, Takeaways and Exercises, but, most valuably, thorough chapter Reference sections.

Organization/Structure/Flow rating: 3

This is one of my chief issues with this book (besides the lack of practical workplace examples). The book is big and exploratory, but will require (for my purposes) a great deal of jumping around to make use of. I do not love its organization. Though it does build logically, many of its integral concepts are scattered throughout the book’s many chapters. The lack of index also weighs heavily.

Because this book requires a great deal of jumping around, I wish the interface was a little friendlier, more convenient. Internal, conceptual links would have been welcome. As certain ideas are linked (to inform, to persuade), internal links would have been appreciated. I often find myself having to scroll back to Contents.

This is a well-written and clear book without major grammatical issues.

Much like its technological relevancy, our culture shifts too quickly to give this book the highest marks. Though Chapter 18: Intercultural and International Business Communications is welcome, it does not address the truly identity-charged workplace atmosphere.

I will give this book a try for a Professional Writing class. I am curious to see what students make of it. I find it too expansive, its attempt to be all-encompassing creating qualitative and theoretical deficiencies, and its lack of actual workplace examples a serious deficit, but it does make easy access to core principles in accessible language. A final (negative) comment: The Exercises are often laughable. Their vagueness is connected to the book’s overall lack of practical workplace examples. If the student cannot see an example of how an actual business letter (for instance) is written, how can the book offer practical exercises that can be visualized? Though the book covers a great deal, an instructor had better be prepared to provide their own examples.

Reviewed by Megan Fitzmaurice, Adjunct Assistant Professor, University of Texas at Arlington on 4/22/20

This textbook address written, oral, nonverbal and interpersonal communication at large. Many business communication textbooks focus solely on written and oral communication, so including these other dimensions brings an important nuance to this... read more

This textbook address written, oral, nonverbal and interpersonal communication at large. Many business communication textbooks focus solely on written and oral communication, so including these other dimensions brings an important nuance to this subject. It also includes the foundational chapters for some of the most common business communication assignments: writing preparation, composition, and revision, business, delivering negative news, team communication, business presentations, etc.

Note: no index or glossary is provided.

Overall, I found no major inaccuracies in the book’s content. Chapter 2’s discussion about the parts of a message though is quite confusing – it is hard to discern what type of messages it is referring to. At some points in the section it seems like they are discussing formal written communication and speeches, while at other times any general kind of message. It isn’t well connected to the rest of the chapter and the explanation is not thorough enough. In general, I think this chapter could better connect fundamental theories about language to the business sphere specifically.

Like any textbook, incorporating technological advancements is a double-edged sword. Ignoring it is foolish, but discussion surrounding specific technologies is often obsolete by the time the book is published. I thought they did a great job not making and part of the text centered on specific technologies, but focused on timeless business communication principles. This should keep the book up to date for sometime.

Some of the included discussion questions are a little outdated. While the content in this textbook is really strong, the included learning exercises and discussion prompts are less helpful. For example, chapter 2 begins with a vocab-matching exercise that includes words such as “phat,” “ player,” “hooptie,” etc.

The language used in this textbook is very accessible for undergraduate students from a wide range of academic backgrounds. It does not assume a student has taken a communication course before, so I think it would work for a general education course. It also ties in theories and vocabulary from many subsets of communication (rhetoric, organizational communication, interpersonal communication, etc.) so it could also be a good choice for classes directed at communication majors.

The chapters are all organized in parallel structure and engage the same terminology. Specifically, chapters 4-7 build on each other and provide a consistent vocabulary and framework through which to teach writing as a process, not a product.

Chapters 1-15 could easily be grouped into three modules: Introduction to Communication, Writing in Business Settings, and Speaking in Business Settings. Chapters 16-19 are a little bit of a grab-bag with regard to their topics. I would think Chapter 17: Negative News and Crisis Communication would be better placed after Chapter 14: Presentations to Persuade. I think having overarching modules would help learners better understand the skills and objectives to be learned through the textbook. Within each chapter though are very distinct sub-sections that do help with modularity, allowing you to easily break up a chapter's reading over the course of a week.

Chapters are well structured. Each one begins with a brief introduction, and then is followed by several subsections. Each subsection starts with clear learning objectives, followed by the main content, key takeaways, and then learning exercises. While acquiring images is a challenge for all open-source textbooks, this one seems particularly text heavy. More charts and diagrams would help with readability.

I read through the book using both a PDF on a computer screen. The text was clear and easy to read. One thing that would be helpful would be including page numbers with the internal hyperlinks – the PDF did not allow me to just click on the blue links that would take the reader to other parts of the textbook (i.e., “Note 2.1 “Introductory Exercises”).

Some charts and graphs are fuzzy, while others could be adjusted for better formatting. For example, the chart on pg. 60 has the last 1-2 letters of the word listed on the subsequent line for several entries. This same issue was not apparent when I looked through the chapter on UMN’s website, so it may be an issue limited to the PDF version of the book.

I was impressed that the hyperlinks to additional resources at the end of each chapter were still active. The book does provide a good number of articles and websites at the end of each chapter for review.

Very small issue, but the references at the end of the chapters need to be reformatted with a hanging indent and consistent margins. Otherwise, I found no glaring grammatical errors or typos.

The book does do a really good job of incorporating a diverse range of experiences and perspectives. The authors have successfully worked to provide a global perspective on business communication. Rather than just incorporating snippets or vignettes in a couple chapters, they actually have a whole chapter dedicated to intercultural and international communication. Moreover, diversity is not just conceived of in racial or ethnic terms, but the authors make sure to incorporate identity topics related to gender, sexuality, age, and disability as well.

Overall, I would definitely consider using this textbook in my Professional and Technical Communication course. The textbook covers all major aspects of business communication – writing, speaking, and team communication, in addition to other important elements like interpersonal communication and nonverbal communication. The book is accessible for an undergraduate audience and uses engaging and relatable examples throughout the text. Each chapter is well organized with distinct subsections which would give the instructor flexibility in how they wanted to assign the text. The drawbacks to using this text include a lack of supplemental teaching resources, minimal graphics in the text, and lackluster chapter exercises. Given students’ preference to learn through group interaction and discussion anyways, these are drawbacks easily made up for in the classroom.

Reviewed by Amanda Carpenter, Associate Professor, John Tyler Community College on 3/30/20

This text was exceptionally well written and very comprehensive. The author was very eloquent in the way that they explained the content. The text covered critical topics for business communication. The book includes learning resources and... read more

This text was exceptionally well written and very comprehensive. The author was very eloquent in the way that they explained the content. The text covered critical topics for business communication. The book includes learning resources and activities included. An index or glossary would have been beneficial to the reader.

The text was timely and accurately overviewed of jobs in communication as well as an overview of business norms.

The content of the text is still relevant today. The text could benefit from a section related to social media usage for businesses. The digital age requires this for those in business communications.

The book was well-written and concise. I was unable to get the search option to work on my Kindle.

I found no inconsistencies in the textbook.

This text is easy to sort into modules for course instruction. I could use the groupings of this text in my course.

Overall, the text was well organized and flowed well.

I had issues using the search option within Kindle with this text. It would be great if that function could be enabled.

Grammatical Errors rating: 4

The text was well written, and I found no grammatical errors.

The text is culturally relevant and would be very useful in business communication courses.

This text is an excellent resource for communications instructors.

Reviewed by Miriam Gershow, Senior Instructor II, University of Oregon on 6/6/19

Covers a broad array of business communication topics, from foundations of language, audience and rhetoric to common types of written and verbal business communications. read more

Covers a broad array of business communication topics, from foundations of language, audience and rhetoric to common types of written and verbal business communications.

Does an accurate job describing norms and responsibilities for different types of business communication tasks.

The real challenge is to stay up to date with technology. References to MySpace and parenthetical explanations of terms such as LOL date the information.

The prose is accessible and clear. Many of the Learning Objectives and Key Takeaways suggest an introductory-level rather than upper-level course.

The framework is clear and consistent throughout.

In considering this text for a Business Writing course, there are clearly chapters and sections that can be parted out for that purpose alone.

As with the consistency, the organization of material is intuitive, clear, and a strength of this text.

I read this book on two different devices, and the interface was clear on both.

No notable errors.

I was glad to see that inter- and intra-cultural communication was addressed throughout the book, not relegated only to the second-to-last chapter.

Reviewed by Shawn Gilmore, Senior Lecturer, University of Illinois at Urbana-Champaign on 5/14/19

The text descriptively covers nearly all the requisite topics and subtopics under the banner "business communication," as well as a number of related rhetorical and conceptual approaches that are fairly typical in the field. The text is divided... read more

The text descriptively covers nearly all the requisite topics and subtopics under the banner "business communication," as well as a number of related rhetorical and conceptual approaches that are fairly typical in the field. The text is divided into fairly compartmentalized chapters, which could be selectively assigned, but this leads to some issues of repetition across the full book, as well as some difficulty finding specific material. The text does not contain an index, though the table of contents is good, and the full text is searchable.

Most of the descriptive material is quite good, succinct, and explanatory, making it pretty easy to follow. The prose is fairly conversational, which makes some of it dated (slang from the mid-2000s, for example), but allows for the conceptual and practical material to shine. Most of the content appears clear and accurate, if sometimes selective.

Some aspects of the text are dated by their cultural and technological references--this is a perennial issue for texts that describe how to use specific software, document types and methods, etc. None of these passages seemed debilitating, and could likely be avoided by assigning chapters or sections selectively across the text.

The text is clearly written throughout, relying on a few pages of prose per section, which are well-segmented, and followed by "key takeaway" boxes and exercises. Jargon is used selectively and well-explained.

The text is presented in a consistent fashion, but varies in terms of depth and type. The sections on business communication and approaches are clearest and most consistent. Those on rhetorical approaches and issues vary from rhetorical theory to interpersonal analysis and considerations, which makes them feel a bit more scattered.

The text is quite modular, and selections or chapters could easily be grouped for different teaching purposes/approaches.

The text takes nearly a hundred pages to really get to writing and communication specifics, and it is not entirely clear why some (of the 19) chapters appear where they do. This might be to allow individual instructors a good deal of flexibility, but it also might leave some a bit at sea.

This might be the text's weakest point. The text is well-formatted and presented, but it is a lot of repetitive-looking material, with little breaking up the few formatting and interface choices that have been made. This is alleviated in other texts by the inclusion of example documents--which are very rare here--or by varying page layouts. Students and instructors alike might find it hard to parse some of the more visually-similar passages, though there are some tables and images periodically that help.

There were no significant or glaring grammatical issues.

Efforts seem to have been made to include a variety of cultural inclusion as appropriate. However, this text might need more framing for students for whom English is not their primary language, or who have been educated in other systems/backgrounds.

This is an easy text to recommend for more experienced instructors, as they may have assignments, exercises, and example documents already at hand. However, glaringly, this textbook doesn't quite have enough material to be as comprehensive as I would have liked, though it does include exercises after each section. This may depend on the other course materials already in play, and the text would serve very well in most business writing courses, given the right conditions.

Reviewed by Bonnie Buchanan, Associate Professor, OhioLink on 3/28/19

From A to Z, the main communication topics and concepts are covered in this text. From the basics of the communications model to group work effectiveness, this book has the components to teach students important skills they will need in the... read more

From A to Z, the main communication topics and concepts are covered in this text. From the basics of the communications model to group work effectiveness, this book has the components to teach students important skills they will need in the business environment.

I was not able to find inaccurate information, based upon my background and ares of expertise. Information was accurate, supported and relevant to the subject.

Business communications, different speeches with different areas of focus and team work skills will always be relevant. Didn't see enough information on distance/telecommuting and communicating via video.

The text was written in a very straight-forward fashion and should be easily understood by most college students.

The activities and assignments found in each chapter are great and easy for students to quickly find. They are consistent among each chapter and offer relevant activities to reinforce learning. The text chapters were consistent in their layout, form and function.

Well-organized, easy to navigate and aligned with chapter objectives in a consistent fashion.

Topics are well-presented and done so in a logical format/layout. The topics/chapters flow nicely from one to the next.

I found all links working properly and all images used supported the subject and topics in the text.

Well-written, concise and succinct text. Free of major grammatical errors.

I did not find the text offensive or insensitive and found it to include a variety of examples so that no one group might feel excluded or offended.

I really enjoyed reviewing this text and think that countless students can benefit from the information and concepts it contains. From the basics, to targeted speech formats, all areas vital to good business communication skills are covered. I would have liked to have seen a formal proposal chapter, but overall, I would recommend this book for business programs and courses that want to engage students and teach them important skills vital to their success.

Reviewed by Cara Chang, Instructor, Leeward Community College on 2/10/19

This textbook was comprehensive in the sense that it covers broad concepts in communication and then narrows down specifically to business writing and oral communication. This semester, when I used part of this textbook for my business writing... read more

This textbook was comprehensive in the sense that it covers broad concepts in communication and then narrows down specifically to business writing and oral communication. This semester, when I used part of this textbook for my business writing class, I had to find and create more examples for my students to view and analyze. Though the content in this text is good, I wish more examples were given in this textbook.

Furthermore, though this textbook does explain how to write a resume, memo, letter, business proposal, and report, it does not include any information on how to improve writing style or mechanics. If my students needed help with grammar, they would need to consult other resources for this.

There wasn’t an index or glossary, but there was a Table of Contents, which made it easy to navigate.

This text was unbiased and free from error. It covered a range of topics in a consistent manner.

I do think the information in this text is relevant. However, I did wish there were sections on other types of business writing. In my classes, I had my students create a website and blog, which to me, are important parts of business writing. Chapter 9, which shows Business Writing in Action covers other parts of business writing, which I taught and assigned to my students, but I also told students that blogging and creating a website are also important parts of maintaining a business. In this digital age, more topics related to online writing is necessary. It would be an easy addition.

The text is written in lucid, accessible prose. It would be appropriate for many different audiences: a business writing class, an oral communication class, etc.

This text was consistent in terminology and framework.

When teaching with this text, I had an easy time breaking up information and chunking it into sections that made it easy for my students to digest. I was also able to breakup information and organize in a way that best fit the flow and schedule of my teaching. The Table of Contents/headings made it easy to see how the text is organized, so anyone who wants to jump around and customize their teaching is able to.

The structure of the text is presented in a logical and clear fashion. It begins by explaining what effective business communication is and then moves to identifying what effective business writing looks like. Next, the text explains how to write different forms of business writing, clarifies different presentation strategies, and explores group communication.

This book is easy to navigate with clear headings. There was no problems accessing the text and viewing the images.

I did not notice any grammatical errors.

Cultural Relevance rating: 3

The book is not insensitive or offensive to any cultures, but it does not have many references to various races, cultures, etc. Incorporating different examples could be especially important in the International and Intercultural Business Communication chapter.

The main page states that the textbook is available in multiple formats, but I was only able to access it as a Pressbook and as a PDF. I do feel that more images and media can be added.

Reviewed by Kara Wicklund, Instructor, Lead Instructional Designer, Bethel University on 11/13/18

This book covers almost of all the topics I need to cover in my Business Communication course. The index is clear and easy to navigate, and the chapters are clearly labeled. read more

This book covers almost of all the topics I need to cover in my Business Communication course. The index is clear and easy to navigate, and the chapters are clearly labeled.

This textbook is error-free and accurate. It handles informative text with clarity and analyzes communication problems by applying concepts, without leaning too much on a specific bias.

The content in this text is specific and clear, and it it up-to-date. It is general enough, however, that it should remain generally relevant for several years. Some sections discuss the use of written and/or electronic communication, noting the prevalence (in percentages) of these communication forms in certain settings. These details may change or become outdated over time, but the general topic will likely remain relevant.

The clarity of this text is one of its strongest features. New vocabulary works are typed in bold and defined as well as supported with examples and/or cases to illustrate their context. Paragraphs are well-structured and easy to read, and sentence flow is easy for readers.

The text adheres to the same structure throughout each chapter. Concepts are referred to and applied in consistent ways throughout the text.

Modularity is another great strength of this text. It is easy to assign chapters and sections out of order, avoid a section, or substitute a section for another resource due to the self-sufficiency of the sections. Sections generally begin, develop, and wrap up concepts clearly within each section so students don't need to rely on other chapters/sections in the text to further explain the topic.

While I did not utilize the sections in this book the way the chapters are organized, they do seem organized overall in a logical fashion. Within the chapters, the information is laid out in a clear manner. Typically the chapters begin with basic concepts and vocabulary and then proceed to application. In some chapters, there are cases for students to read about, as well. This progression seems very effective for readers.

This book is very easy to navigate. The chapters are easy to locate and the images and text display well on screens.

There were no grammatical errors in this text.

This text has a strong focus toward the end of the book on culture and communication. In addition to handing interpersonal communication dynamics, the book includes a chapter regarding Intercultural and International Business Communication. This chapter explores cultural characteristics of communication and how these characteristics impact communication, both personally and in the workplace.

Reviewed by George Boone, Visiting Assistant Professor, Augustana College on 11/13/18

Overall, the book covers a wide range of topics. However, it offers breadth over depth, which is fine for an introductory business communication course. It lacks an index section, however, so unless your students know how to search a PDF for... read more

Overall, the book covers a wide range of topics. However, it offers breadth over depth, which is fine for an introductory business communication course. It lacks an index section, however, so unless your students know how to search a PDF for information, they might run into trouble searching for specific information.

The book provided very accurate overviews of different theories and positions on communication.

The book had multiple examples, although some of the references might feel a bit dated for our students (ie. the Bush examples, for instance). However, the author could easily update the examples with more recent events.

The book was very clear and easy to understand.

The book has the strong ability to present multiple ideas relevant to business communication (and its underlying communication research) without getting lost in the theoretical differences that might go along with these different perspectives. Ultimately, those looking for a deeper theoretical look at the book will need to look elsewhere. More pragmatically oriented classes, however, will benefit from this instructional approach.

The book has nice chapter and section breakdowns with clear headings and effective demarcations.

The book needs a bit more explicit logic to chapter order. As a reader, I do not have a clear sense as to why chapters appear in a particular order. Perhaps overall chapter groups or headings might help resolve this issue.

The interface for the book has no issues that I noticed.

I did not notice any grammar issues.

I did not notice any particularly offensive texts or ideas.

Overall, the book provides a strong and pragmatic approach to communication in business and workplace contexts. I would gladly adopt it as a general text for a low-level 100 or 200 level course. Teachers looking for more in depth analysis of studies or more theory-driven analysis, however, might find the book lacking.

Reviewed by Jason Harper, Senior Lecturer and International Coordinator, Fort Hays State University on 11/12/18

The contents do offer instructors a comprehensive list of key writing areas that should be covered in a college writing class. For example, it includes topics like writing styles, active reading, writing a summary, and assessing writing situations... read more

The contents do offer instructors a comprehensive list of key writing areas that should be covered in a college writing class. For example, it includes topics like writing styles, active reading, writing a summary, and assessing writing situations to more practical areas like conventions, revision, and checklists. It also includes discussions on common challenges for multilingual and ESL writers from diverse backgrounds. Perhaps an instructor might see these as good guideposts, yet this reviewer believes that supplemental materials will be needed for a more in-depth and detailed coverage of these areas. Overall, the text is useful as a starting point for teaching to her/his strengths and contexts.

One of the outstanding strengths that this textbook offers is its lack of bias. The coverage given to the writing process and its practices is also particularly good -- something not often included in business communication-related texts.

Coverage of text messages, E-mail, and how social customs influence the ways we interact with each other in the online environment will not be difficult to update, as these norms and mores are changing by the minute. As these change, this textbook can still apply as strong beginning points for discussion in class.

Overall, a detailed process of business communication is shown in readable and clear style. Vocabulary and terminology is covered and there are avenues for instructors to add on.

Business Communication for Success is a consistent collection of significant skill sets accented by "Key Takeaways" that correlate well with the topic at hand. The book’s use of multiple sub-chapters helps to make the textbook much more detailed. While at times the bland blocks of content may render the page a bore, the instructor can breathe life into what is considered by many to be a dull subject. The creators' knowledge of the topic is obvious throughout the book. The credibility of the content is strengthened by the consistency.

The orderliness of the book conforms to an academic curriculum. While the chapters create neat packages, some skills to be taught can be better covered by the instructor creating additions to the chapter or by adding additional sections. Overall, the textbook provides well-organized material and content, which is held well by clear chapter numbers.

The organization of the book lends itself well to the study of business communication. Each chapter is broken down into sections, which typically fit logically into the topic of the chapter. All chapters are composed of several defining parts that maintain a sense of continuity throughout the volume. The Key Takeaways" sections leads refers well back to the introduction and the chapter goals.

With so few graphics in the book overall, display features are subsequently not so much of an issue. Within the text of the chapter, there are at times photo boxes that assist the learner in understanding particular points. Unfortunately, the open-sourced photos may also confuse readers when they are not as well-paired as a paid photo might have been. Navigation is not at all difficult, as the chapters are clearly segmented and there is a drop-down "Contents" bar for finding other sections fast. However, the textbook's overall appearance is quite bland.

It's refreshing to see a textbook so carefully edited. Once a textbook is provided to students, a certain expectation of correctness and clarity is expected, and cleanly edited chapters must be in place when teaching the units and individual lessons. This does not mean that the opportunity for learning about errors is lost -- even the cleanest of texts might still contain a hiccup here or there. Yet, with the goal being teaching toward the learning needs of the students in our classrooms, we educators need to set good examples for those educational needs and show, not tell, good grammar, without losing sight of the end goal.

Chapter 18 is pretty in-depth about the intercultural/international aspect. While certainly not comprehensive, variety of races, ethnicity, and backgrounds is addressed in general terms in Chapter 18 as strong beginning points for discussion in class. As stated as a Key Takeaway in 18.3, "All cultures have characteristics such as initiations, traditions, history, values and principles, purpose, symbols, and boundaries," and the instructor could certainly work with the class to develop how this applies or cold apply in different contexts.

Reviewed by Margarette Connor, Adjunct Assistant Professor, Lehman College/CUNY on 6/19/18

This text covers all the areas I would want to cover in my 300-level business writing class, including non-verbal communications and international communications, two topics I find are often underrepresented in many texts. Very clear and... read more

This text covers all the areas I would want to cover in my 300-level business writing class, including non-verbal communications and international communications, two topics I find are often underrepresented in many texts. Very clear and comprehensive table of contents facilitates use.

I've read a good portion of the book and find it accurate and error-free. Excellent quality.

I have been teaching business writing for over 20 years, and while the methods of communication have changed, how we write hasn't really. This book is certainly up to date, but not so much so that it will be obsolete within the next few years.

I would have liked to have seen a little more on online writing--blogs, websites, digital white papers--because while we can always upload a PDF of a traditional report to a website, many Millenials read differently and have different expectations of what they will read on the internet. This might be my personal soapbox, though, and the materials here can be easily adapted.

I very much like the writing in this book as I find it clear and to the point, much more so than the text I had been previously using. I think my students will find this more accessible. My students are mostly junior or senior business majors, and while there is jargon in the text, by this point, this is part of my students' professional vocabulary, so nothing that I find alienating for students.

Many of my students like pared down yet comprehensive texts, and I think they'd like this. They don't like to "waste" time with "unnecessary" material.

Very good job with consistency.

The modularity of the text is very well done. As I was reading it, I had the feeling that my students would find this easier to access than our current text. I can already see the course syllabus falling into place. Although I see myself changing the order of the text, I think jumping through the book will be quite easy.

The flow of the chapters is clear and logical, and while I'd change things, isn't that what we do as professors? I've never used a text book as if it were a novel.

Clear, easy to use. I've used other online texts, and I found this one to be very user friendly.

I am a stickler for grammar, and I found no errors in my reading. That's sadly rare!

There was nothing culturally insensitive or offensive in the parts of the text I read, which was much.

I am definitely adopting this book for my business writing course next term. It has everything my students need from a text at a price they can afford. That has been a problem for many. I actually like this text better as I think it's clearer and easier to follow. Excellent choice for an upper level business writing course.

Reviewed by Shannon Breske, Assistant Teaching Professor, University of Missouri on 6/19/18

Business Communication for Success provides an overview of the main areas of communication and highlights additional resources at the end of each chapter. When reviewing other texts, this text is consistent with topic areas covered. The text is... read more

Business Communication for Success provides an overview of the main areas of communication and highlights additional resources at the end of each chapter. When reviewing other texts, this text is consistent with topic areas covered. The text is organized well and can be navigated seamlessly with how each section is labeled. Students found this text easy to use, comprehend, and then able to apply knowledge to their assignments and in-class work.

Content is accurate. Consistent topics covered in Business Communication in Success text compared to other Business Communication texts. Some references, activities, and examples could be updated to provide a more inclusive tone.

The text is up to date but could include more details on how to communicate using social media platforms as well as customer relationship management (CRM) software. Could add the importance of how to successfully develop a communication plan using CRM.

Easy to read, understand, and apply. Students found it easy to read the chapters and comprehend.

The text is consistent with other texts and current literature. Liked how the earlier concepts are built upon in later chapters.

The text covers a lot of information however it is easily divided into subsections and does a nice job highlighting the important pieces in each area. Organized extremely well and easy to navigate through the online text.

Great job on the organization of the text. Found it clear and logical.

The interface is basic but functional and meets the needs of the user.

Well written. I did not find any grammatical errors.

Some references, activities, and examples could be updated to provide a more inclusive tone.

Great text! I use for 400+ students in an introductory course, and it is a great option. I supplemented additional information for class materials but overall extremely satisfied with text.

Reviewed by Alicia Edwards, Adjunct Professor, Business Management, Marketing and Communications, Northern Virginia Community College, Annadale Campus on 6/20/17

I was definitely impressed with the comprehensiveness Business Communication for Success. For every concept of the author introduced, he gave context, the why and if needed consequences if the conventions are not heeded. While there is not a... read more

I was definitely impressed with the comprehensiveness Business Communication for Success. For every concept of the author introduced, he gave context, the why and if needed consequences if the conventions are not heeded. While there is not a glossary or an index, he does provide additional resources after each chapter.

Each chapter is effectively mapped out with subheadings so you could easily find the topic that you need. Because of this attention to detail, I can envision this book being an excellent resource for an entry level junior manager or a refresher for a seasoned professional as their communication needs evolve throughout their career.

In general, I felt that the author did pretty balanced job of avoiding stereotypes and clichés. He used a variety of quotes from people with origins in all parts of the world and historical periods.

I was disappointed with the slang used in Chapter 2's introductory exercises. The words used were outdated at the least and mildly offensive. All 10 examples of page 35, appeared to be derived from African American slang...certainly not inclusive. The population that attends NOVACC are very diverse culturally and linguistically so this would not go over well.

This book was written in 2010 and focused more on written and verbal communication. Social media is not addressed but text, email, and netiquette were briefly touched upon. The information is still current and accurate but clearly lends itself to frequent updates. Since the bulk of business communication is online now, I would like to see at least full chapter dedicated to texting, email and internet communication. The way the book is laid out, this could be can easy addition.

Social Media is now an integral part of business communication internally and externally but it is STILL treated as an afterthought or footnote in academia. While not every platform is mainstream, the ones that are increasingly used in professional settings certainly need to be taught at the collegiate level in a comprehensive manner. LinkedIN, Twitter, Instagram and to some extent Pinterest have proven their marketing prowess and are structured enough to teach the business applications.

The concepts that text introduces are consistent within each chapter and throughout the book as a whole. Other than expanding on email/text and internet communications and including social media, I did not see any gaps in knowledge.

Since I did read the book on Apple device, Apple has built in technology that is helpful. For example, the book reference Aristotle and his concept of "ethos". While I knew he was from ancient Greece, I used the lookup feature on his name to fill in the historical timeframe that helped me fully understand what may have shaped his views. The look-up feature took me to several books, wesbites and a Wikipedia page.

Each chapter is effectively mapped out with subheadings so you could easily find the topic that you need. Because of this attention to detail, I can envision this book being an excellent resource for an entry level junior manager or a refresher for a seasoned professional as their communications needs evolve throughout their career.

While the book flows well from start to finish, the chapters and subheading are very specific and are quickly referencable. I read the book on my Ipad and I easily bookmarked pages when and highlight notes as needed. Each section can be understood independently, I didn't find myself having to reference previous chapters to make sense to the current one.

I downloaded the entire book as a PDF. It would be nice to have the option to download sections as needed.

The interface is very basic but effective. I read the book on my Ipad within the iBooks platform. I quickly find the section I wanted and go straight to whatever page I wanted. There are a lot of links to internet sites, I referenced quite a few and they seemed to load up quickly.

The charts and pictures that are included are without distortions. However, I would like to see more videos and visuals. Since readers will most likely reference this book from a laptop/phone or tablet, the assumption is that they would be able to seamlessly go from reading the material to answering the discussions via BlackBoard or whatever learning software their school adopts.

The author took the time to edit very well. I didn't see any glaring errors of any kind.

In general, I felt that the author did pretty balanced job of avoiding stereotypes and clichés. He used a variety of quotes from people with origins in all parts of the world and historical periods. I was disappointed with the slang used in Chapter 2's introductory exercises. The words used were outdated at the least and mildly offensive. All 10 examples of page 35, appeared to be derived from African American slang...certainly not inclusive. The population that attends NOVACC are very diverse culturally and linguistically so this would not go over well. Since slang and pop culture are moving targets, I would have eliminated that exercise completely and let the students self-direct this exercise by sharing slang words in their own language with the class. I would further reinforce the exercise by letting students that speak the same language but are from different countries share words that differ within their culture. I would also have them give examples of how they would speak around their peers, parents, and elders to drill down appropriateness and context.

The concepts that text introduces are consistent within each chapter and throughout the book as a whole. Other than expanding on email/text and internet communications and including social media, I did not see any gaps in knowledge. This book was written in 2010 and focused more on written and verbal communication. Social media is not addressed but text, email, and netiquette were briefly touched upon. The information is still current and accurate but clearly lends itself to frequent updates. Since the bulk of business communication is online now, I would like to see at least full chapter dedicated to texting, email and internet communication. The way the book is laid out, this could be can easy addition.

Social Media is now an integral part of business communication internally and externally but it is STILL treated as an afterthought or footnote in academia. While not every platform is mainstream, the ones that are increasingly used in professional settings certainly need to be taught at the collegiate level in a comprehensive manner. LinkedIn, Twitter, Instagram and to some extent Pinterest have proven their marketing prowess and are structured enough to teach the basic business applications.

Since readers will most likely reference this book from a laptop/phone or tablet, the assumption is that they would be able to seamlessly go from reading the material to answering the discussions via BlackBoard or whatever learning software their school adopts.

In general, I felt that the author did a pretty balanced job of avoiding stereotypes and clichés. He used a variety of quotes from people with origins in all parts of the world and historical periods.

I was disappointed with the slang used in Chapter 2's introductory exercises. The words used were outdated at the least and mildly offensive. All 10 examples of page 35, appeared to be derived from African American slang...certainly not inclusive. The population that attends NOVACC are very diverse culturally and linguistically so this would not go over well. Since slang and pop culture are moving targets, I would have eliminated that exercise completely and let the students self-direct this exercise by sharing slang words in their own language with the class. I would further reinforce the exercise by letting students that speak the same language but are from different countries share words that differ within their culture. I would also have them give examples of how they would speak around their peers, parents, and elders to drill down appropriateness and context.

Reviewed by Brandi Quesenberry, Advanced Instructor, Virginia Tech on 6/20/17

Solid overview of foundations of business communication. I would prefer a more advanced textbook but this text works well for a lower level or introductory course. Broad overview of both written and oral communication considerations and best... read more

Solid overview of foundations of business communication. I would prefer a more advanced textbook but this text works well for a lower level or introductory course. Broad overview of both written and oral communication considerations and best practices.

Content is correct and consistent with other texts.

Due to nature of subject matter, some references will become outdated. Overall examples are current and helpful. Technology references can be easily updated due to formatting and section headings.

Clear language, easy to read, relevant examples.

Accurate use of terminology and framework.

Divided well. Only complaint is the redundancy of information across multiple chapters.

I would prefer oral communication chapters to come before written communication. Overall, flowed well.

Well written.

Relevant and diverse examples. Good discussion of cultural differences in business setting.

Good choice for an introductory business communication class.

Reviewed by Catherine Wright, Associate Professor, George Mason University on 6/20/17

It covers too many areas, would need to be "chunked" into smaller clusters. It tries to do too much for one text. read more

It covers too many areas, would need to be "chunked" into smaller clusters. It tries to do too much for one text.

I found it to be accurate.

I found it to be relevant. Since the format of Open Textbooks allows for things to be quickly updated, anything the authors found in need could be easily changed.

The overall writing in the text is great. Easy to read, easy to digest, easy to follow. It’s not taxing and presents information in a way that will engage the reader. The style is casual and informative. I found it inviting and I believe that students will want to read the chapters assigned.

I found it to be consistent with current literature and other texts.

It tries to cover too much in one text and would absolutely need to be made into modules.

Overall the organization is fine. The structure of the book in its entirety is too grand. It could/should be no less than three books.

I was easily able to gather information. I found no issues with this book.

so far, so good ;o)

This appeared to be fine too. I had no complaints.

The scope of the book, however is too broad. I would not use it for any Business Communication class that I personally taught.

The reason for this is that it focuses on several areas, which could not be adequately covered, or covered well, in one semester. I believe you would be able to do all of it at a very cursory level and none of it well in order to produce informed and prepared students. It really doesn’t cover “business.”

My recommendations for application follow: Chapters 4, 5, 6, 7, 8, and 9 could easily be one full semester, as they focus on writing. Chapters 10, 11, 12, 13, 14, and 15 are another semester, as they focus on public speaking. Chapters 16, 17, 18, and 19 are individually entire courses and almost seem extraneous here.

Part of what appeals to me about Open Textbook Library is the opportunity to take a text offered and to adjust it to make it something you could use in you class. This book has the potential to do so if the teacher reduces the number of chapters assigned during a semester. Rather than trying to do everything adequately, teachers would need to focus on only a few chapters to use this book well.

Reviewed by Rathin Basu, Professor, Ferrum College on 2/8/17

The text is quite comprehensive in its coverage of the key (and standard) topics and compares favorably with the very well known and widely used conventional text that I have been using in my Business Communications class, as well as others that I... read more

The text is quite comprehensive in its coverage of the key (and standard) topics and compares favorably with the very well known and widely used conventional text that I have been using in my Business Communications class, as well as others that I have used or reviewed in instructing the subject over the past 20 years. The sequence of the topics is somewhat different from some of the conventional texts but, over all, the content covers all aspects expected in this subject area. However, some of the important and fast developing and changing areas of communication which have developed in recent times (e.g. social media) and their models, challenges and impacts might have been included. They would also need to be discussed in the context of ethical communication as well. Another topic of importance that needed discussion is communication relating to applying for a job and preparing for interviews. A third aspect that I cover in my Business Communication class is formal business report writing, and this would need more coverage and even a chapter devoted to it. Despite these gaps, which are common to most current texts though, it generally covers the standard and essential areas of the subject well. It would have been useful, especially in an introductory text such as this, to have had a comprehensive index.

The content, in terms of the concepts and theories of communication, and the explanations and examples presented, is accurate and supported by citation of relevant and relatively recent sources. In addition, some of the seminal publications which may not be as recent but are essential sources are also referenced. There is no suggestion of any bias in the discussion and presentation of ideas and perspectives. It would have been helpful to have used colors or fonts in such a way that embedded active links could be clearly distinguished from highlighted terms. Also, if what might be more completely addressed is considered under this item, then inclusion of some of the most current, dynamic and important aspects of developments in communication especially relating to technology and society might be included.

Since the concepts and theories discussed are, in general fundamental ones, these aspects are not likely to require short-term changes. The examples used are also ones that are not limited in time or context and hence less susceptible to change. However, this does mean that some of the more dynamic areas of communication such as technology, social media, virtual teams might have been covered in greater depth given their increasingly important roles in communication. This is possibly the most important area that has been most dynamic in recent years and would need updating, when included. In addition, recent case studies of specific firms and incidents are one aspect that would be found in publisher based texts that open texts, by their nature, must sacrifice.

I found the very accessible prose and the personal and informal tone to be a particular strength of the book. Terms and jargon are explained with appropriate examples which students are generally likely to be able to relate to. In addition, not making this a reference text and overwhelming the undergraduate student with too many examples and too much detail has added to the clarity and relevance for the intended audience. The inclusion of pithy quotes, short exercises after each section, and sections and chapters which are not too long have also enhanced clarity and readability.

The text is internally consistent in terms of its tone, explanations, audience, and structure. In addition, the exercises have a consistency in framework and resulting time required to do them. The approach of starting sections with some questions which are then addressed with examples and explanations makes for an engaging, more Socratic and less pedantic method.

I found the breakdown of the topics into chapters and the chapters into sections, both of which are in sizes manageable for students, to be a strength of the text. This is contrast to many available texts which have long chapters which are dense with content, much of which is too much detail for an undergraduate course. The relatively short modules also suggested several possible ways in which I could smoothly reorganize them and use them in a class without making the sequence seem disjointed. The text draws in outside sources rather than being self-referential.

The organization of the text is something that I usually find to be one that I do not stick to, even with private market texts. The organization of the current text is also one that I would change to suit the particular circumstances of my students and institutional facilities (such as availability of the career center for mock interviews as part of course). However, with digital texts, I have had no difficulty in making the changes and even rearranging the chapters as needed.

In general, the book has no interface issues that I encountered, except the one that I found the use of the brown font for both terms (which were not live links) as well as live links was confusing. It would be helpful to have the standard blue font for the live links to distinguish them.

The book shows an appreciation of diversity and inclusion of various perspectives. Given the nature of the subject matter, which calls for discussion of various cultural perspectives, this is done in an interesting way that encourages exploration. It is particularly interesting that the cultural aspects are not confined to the standard understanding of the scope of such differences (such as races, ethnicities and nationalities) but also includes artifacts and examples which students can relate to and demonstrate that cultural differences can also be local, inter-generational, etc.

I found the text to be very readable, engaging and interesting and one that I am considering adopting. I would need to draw in some current case studies that involve relevant aspects of communication as well as introduce the topics of career related planning and communication (resume, cover-letter, job-related interviews and interviewing, follow-up), as well as formal business report writing.

Reviewed by Carrie Gay, Adjunct Professor, J. Sargeant Reynolds Community College, Richmond, VA on 2/8/17

This book is very comprehensive. Contains an vast array of business communication principles applicable to today's business environment. However, there is no index or glossary which makes the book somewhat ineffective for quick reference points. read more

This book is very comprehensive. Contains an vast array of business communication principles applicable to today's business environment. However, there is no index or glossary which makes the book somewhat ineffective for quick reference points.

I found the content of the chapters accurate and up-to-date. No grammatical errors were found. Material appears unbiased with prejudice.

Once again, the material is up-to-date. I enjoyed the introductory exercises and the learning objectives presented in each section. Students know exactly what to expect in each chapter. Easy to read and comprehend.

The text is well written, easy to understand. Technical terminology was comprehendable and use of jargon was acceptable. No errors detected.

The book is consistent in its chapter presentations. I appreciated the resources presented after each chapter. Great sources of additional information if the student is interested in searching for it.

The sections were easy to read and were divided adequately. Subunits could be reorganized and realigned if need be without too much effort. Readers should still be able to follow printed material even if it has been rearranged.

This appeared to be the weakest part of the book...the chapter arrangements. I believed the last chapter of the book, Chapter 19, could have appeared somewhat earlier in the book. I compared this book to a couple of others I have seen in recent years and the flow was "off." I still say good material presented throughout, however.

Very few graphics presented in the book overall. I clicked on several Web sites and had no interface/nor navigation issues.

I found no grammatical errors during my first reading of the material which speaks well of the book and the authors/proofreaders. Well written sentences and paragraph structure.

I did not find the book culturally insensitive in any way. I asked three students of Asian, Hispanic, and African-American descent to read Chapter 18, Intercultural Communication--none were offended.

Again, I believe the book requires an index or glossary. These would make word or phrase searches less time-consuming. Perhaps review the table of contents for chapter rearrangements too.

Reviewed by Bonnie Yarbrough, Lecturer, University of North Carolina at Greensboro on 12/5/16

This text covers all areas of the subject appropriately and provides a good Table of Contents. At roughly 600 pages, coverage of the subject matter is extensive. There is no glossary, however, and the index is less comprehensive than I would have... read more

This text covers all areas of the subject appropriately and provides a good Table of Contents. At roughly 600 pages, coverage of the subject matter is extensive. There is no glossary, however, and the index is less comprehensive than I would have liked.

The text has been updated (2015) from the first edition. In subject matter, the text is accurate, although there are occasional mechanical errors and typos that should have been caught.

The content is up to date, but will need to keep pace with evolving technology over each year. For example, the chapter containing a long discussion of mobile communication messages will need revision next year to accommodate changes in the marketplace and in the workplace. Some of the information here is basic, almost elementary, when measured against other more specialized texts. Still, it should be easy to update; discussions could be accommodated for individual audiences.

The text is extremely clear and compelling in its discussions of the material. Each area of the field is covered substantively and with effective examples.

Consistent in its terminology and organization. Concepts introduced early in the text and followed up in later sections of the book and built upon.

This text is already divided into small reading sections and each is numbered in a clear way, manageable online. The headings are descriptive and each section has numerous graphics, video links, and "key takeaways" that provide an ongoing summary of the material covered.

The organization raised some questions. There are several chapters that could be re-arranged or collapsed and presented in a different order. "Organization and Outlines," for example, is presented long after "Revising" and "Presenting" writing.

I ran across a couple of problems with connectivity or dead links.

This is a text about business communication; the grammar is accurate and contains no errors.

The text makes a point of being culturally inclusive, particularly since that is so important in business today. The examples are relevant and illustrative--compelling.

I would recommend this text for a course particularly in oral business communication--although it also covers writing. It has numerous helpful exercises in each chapter and ideas for further exploration of the subject matter. I didn't see any options for text banks, however; I would have liked to have additional resources for quizzes.

Reviewed by Joy Koesten, Lecturer, University of Kansas on 8/21/16

This textbook is very comprehensive, both in breath and depth. I would have like more information regarding how to facilitate a meeting, ethical communication, and organizational culture. The topics were well selected, though formal speaking... read more

This textbook is very comprehensive, both in breath and depth. I would have like more information regarding how to facilitate a meeting, ethical communication, and organizational culture. The topics were well selected, though formal speaking always seems out of place in a business communication text. While some may need to make formal presentations, the majority of workers do not. It's more likely they will need to hone their interpersonal skills and how to speak up in a group.

I did not find an index or glossary, which would have been nice.

I think some might find the use of an egalitarian approach to be biased, but not me. Otherwise, I thought the book was well written, error free and unbiased.

I think the content is relevant and up to date. I'm seems updates would be easy and straightforward.

Very clearly written. I liked that key terms were highlighted. I thought the highlighted terms were linked to a glossary, but that wasn't the case. I downloaded it in KIndle, so maybe that was the problem.

I didn't find any inconsistencies in the text.

It seems this text could easily be divided into units or sections as needed. That is what I plan to do, so I hope that this is the case.

The presentations n section seemed out of place to me. But, otherwise the organization worked fine.

the only navigation issue I ran into was when I went back and forth to the table of contents. I always had to start at the top of the table for f contents and scroll all the way to the most recent chapter. Otherwise, I was not distracted by anything else.

Well written. No grammatical errors were found.

I didn't encounter anything in the text offensive, though I don't recall an emphasis on multiculturalism or a variety of races dipicted in the visuals. There weren't a lot of photos in the book.

I am very likely to use a good portion of this text in an upcoming course.

Reviewed by Sally Stanton, Senior Lecturer, UW-Milwaukee on 8/21/16

Comparable to most business communication texts available commercially. Coverage seems to be missing of social media as business communication (mentioned as a communication channel but not otherwise addressed specifically) and of how to... read more

Comparable to most business communication texts available commercially.

Coverage seems to be missing of social media as business communication (mentioned as a communication channel but not otherwise addressed specifically) and of how to cite/attribute sources in writing and speaking (styles and methods)

No index or glossary that I could locate in the e-pub version reviewed.

Appears to be accurate, error-free, and unbiased.

Some of the communication theories seem rather outdated, given the undeniable role of social media in the digital marketplace and the instant, global nature of communication in 2016. Thus, the text does not seem to reflect the significant need for theories and approaches that address the ability of today's customers, shareholders, competitors, etc. to immediately influence businesses through immediate and very public forms of communication. A bad review on Yelp! or Trip Advisor requires thoughtful handling; organizational communications strategies for dealing with such scenarios should be presented, along with relevant theory or/or research from the professional literature on online business communication. It's no longer enough to just "understand" your audience - business communicators now have a very much two-way, real-time relationship with them.

The topics of social media and managing interactive stakeholder communication could perhaps be added in Chapter 3 or Chapter 16.

Coverage of organizational communications theory and strategies is woven into much of the text but not in an explicit way - the focus is more on developing the individual's own strategy. When that conflicts with organizational strategy, what then?

Detailed coverage of ethics/ethical communication is limited and somewhat difficult to locate (especially since there is no index or glossary) - the chapter devoted to it is very short and lacks sufficient grounding in the professional literature.

Clear and conversational, easy to read.

Consistency rating: 3

It is definitely a broad, general overview of the subject matter. In the first three chapters it covers terms and theories common to both writing and speaking, and then devotes six chapters specifically to each. I would prefer to have chapters 16-19 at the beginning of the text along with chapters 1-3, as these topics equally relate to both writing and speaking, and are very timely - specifically intercultural communication and crisis communication. (Unfortunately topics presented at the end of the text/semester often get short shrift from students, or are cut because they don't fit easily in a 15-week semester. The framework would then proceed more logically from the general to the specific.

Modularity is very good; subheadings are used frequently to break up text, especially for online readers. I was surprised not to find hypertext links other than those in the citations - but I suppose that would make it difficult to publish in multiple formats, and managing broken links would be a nightmare.

An index/glossary would be a very strong addition.

As mentioned previously, I would prefer to have chapters 16-19 at the beginning of the text along with chapters 1-3, as these topics equally relate to both writing and speaking, and are very timely - specifically intercultural communication and crisis communication.

Serviceable interface, but it didn't particularly wow me. Use of grayed lines on charts makes it hard to see, especially on a smaller digital device (let's face it, students read books on their phones and iPads). Still it seems like it would be easily customized, which is a plus.

I understand that copyright issues prevent the use of the many photographic images found in commercial texts, but I find the lack of images is one downfall of using this kind of digital text. Students seem to read increasingly less, or if they do, don't comprehend well information presented only in lengthy textual form. Meaningful images can enhance understanding.

No problems found. Conversational tone makes it accessible.

Good specific coverage of intercultural communication, although as I mentioned before, this should come earlier in the text given how critical this topic has become in a globalized economy. Examples used seem to be quite diverse and appear throughout the text, not just in the specific chapter on intercultural communication. More examples of intercultural business writing would be helpful, though.

Overall, it seems to be a useful secondary text, or one used to provide additional coverage of specific topics, rather than as a primary text. However, it is difficult to find a textbook that provides both sufficient breadth and depth of coverage whether open-source or not. So, if you are interested in "slicing and dicing" content to fit your curriculum, this text would be a good place to start.

Reviewed by Eric Dodson, Instructor of ESOL, Portland State University on 1/7/16

This book includes a review of sentence grammar, paragraph structure, process writing, rhetorical styles, principles of judging sources, and business genre forms. The grammar sections provide a backbone; generally good examples provided. The... read more

This book includes a review of sentence grammar, paragraph structure, process writing, rhetorical styles, principles of judging sources, and business genre forms. The grammar sections provide a backbone; generally good examples provided. The individual grammar points require supplementary material for review of more examples and grammar-focused exercises. However, there are some exercises that marry both grammar and business writing functions.

The grammar points and exercises that I browsed were accurate. Rare typos.

Business norms may change, but the main focus is on underlying writing and rhetorical competency, and any updates will be relatively easy and straightforward to implement.

Some of the grammar for native speakers seems to be targeted for students who know some grammar terms, but do not know others. For example, the term “clause” is given a rough definition, but later the term “phrase” is used without a clear definition, in the context of “prepositional phrase.”

When discussing the specific genre of business writing (Ch. 10), the text often focuses on academic writing demands. Some sections are really focused on overall rhetorical styles and classical rhetoric, with a bit of business window dressing.

\The text is organized and composed in a perfect way for picking-and-choosing chapters or sections. Important concepts that are shared by several chapters (sentence fragments, for example) are generally introduced and explained in each chapter they appear in (though with different levels of detail, depending on the chapter).

No table of contents in the document, and correspondingly, no hyperlinks between sections. The first chapter’s grammar review and the second, punctuation, offer the chance to review a wide range of sentence grammar topics, but the topics are not ordered in a sequentially logical way. For example, adjectives and adverbs are tackled after sentence fragments and other sentence-level errors (which are unanalyzable if readers do not understand basic word-level grammar). The third chapter on word choices has a similar issue.

Some editing exercises are single-spaced, which makes them very difficult to correct via pen-and-paper. Example writing often is not clearly labeled or differentiated from the main text.

Rare omitted words or punctuation (e.g., p. 141). Otherwise clear and accurate.

Occasional glimpses of a multi-cultural reality via examples or use of names from different backgrounds. However, the focus is on (presumably) North American business English demands. The only issue with this is that this is not explicitly explained, and learners would need supplemental materials in order to raise awareness of the existence of different genre expectations internationally.

This work would offer a good set of resources for introductory university student writing courses or business English for speakers of other languages. For example, Chapter 3 has a welcome list of commonly confused words. However, this work would likely be most useful as a teacher planning supplement or to provide readings/exercises on specific topics. Much of the grammatical information, including the chapter for ESL students, does not offer much application to business contexts. For example, there is a review of the concept of idioms, and some example idioms, but not commentary on how students should use them in writing, or if they should use them at all. For the presentation of grammar and mechanics, I would supplement with more genre-specific projects, but the succinct and broad overview of grammar makes a good basic resource.

Reviewed by Judy Boozer, Business Faculty/AOP Program Lead, Lane Communicty College on 1/7/16

The book is comprehensive in regards to business communication, but it lacks a table of contents, index, or glossary for ease in finding the concepts presented in it. read more

The book is comprehensive in regards to business communication, but it lacks a table of contents, index, or glossary for ease in finding the concepts presented in it.

Content Accuracy rating: 3

This book has a few errors throughout--spaces missing between words, inconsistent formatting, lack of first line indents for paragraphs, etc. The content does appear for the most part to be unbiased and often gives both sides of concepts/views of proper communication.

Because paragraphs are not indented, it makes it extremely hard to see where paragraphs begin and end.

Content is relevant to today's world, but it lacks some of the more current digital communication options available to us. This would be easy to add.

The clarity of the book is quite good. The author has done a good job of explaining all content, especially if new or unusual terminology is used.

Each chapter in this text has been organized the same way. Although it is nice to be consistent, it almost makes it boring. A list of terms used in each chapter would be helpful.

As mentioned before, there is also inconcistency with the formatting of the contents of this book.

Modularity rating: 3

The book is clearly organized by chapter content and then by objectives within each chapter's topic(s). There are times, however, when few side headings are used, which makes it difficult to comprehend the material presented.

The topics are presented in a logical manner, and they often refer to previous topics as the reader progresses through the book.

There are no interface issues, except that there is not much to excite the reader into reading. There are very few graphics, tables, charts, used. A text only book is difficult to read and comprehend.

I find almost no grammatical errors. (necessary for a book on business communication)

The book is not insensitive or offense to any cultures, but it does lack too many references to various races, cultures, etc.

This book has a wealth of information with resources provided, but it lacks those elements that appeal to those learners that require more than just reading text in order to learn a topic. There are a wealth of exercises at the end of each lesson that students can complete to gain competency in the chapter's concept(s).

Reviewed by Carolina Selva, Adjunct Faculty, BA and MSD, Portland Community College on 1/7/16

Extremely comprehensive. Covers all critical areas of business communication including electronic messages, team communication, presentation skills, and even "language." Learning resources such as exercises and activities are included - many of... read more

Extremely comprehensive. Covers all critical areas of business communication including electronic messages, team communication, presentation skills, and even "language." Learning resources such as exercises and activities are included - many of them quite useful and very relevant to the material.

Accurate and timely as of the date of publishing (2010). Good blend of theoretical and practical applications bolsters credibility. I found no errors or hints of bias.

Relevant in today's dynamic business environment. Many of the principles are (almost) timeless, but the book also includes chapters on newer dynamics of communication in the current climate. These chapters (specifically the last two - on intercultural communication and teamwork) may require more review/updating in coming years than much of the other material.

Clear and to the point - as business writing should be.

Very consistent tone and voice throughout.

Absolutely divisable into specific modules in order to assign at different points. I envisioned using this text in my current Business Communication course and thus assigning chapters out of order and it would work with no problems whatsoever.

Organization/structure is logical. If I were to assign chapters in sequential order, flow would be no problem here. As mentioned in the section on modularity, however, the chapters could stand on their own provided context was present.

Good interface and easy navigation. Some of the graphical elements were not as sharp as others, and some were a bit small. Overall, the book seemed text-heavy and could use visual elements (such as white space and/or more graphics/images) throughout.

No grammatical errors - good modeling of grammar usage.

No cultural insensitivities were perceived. I was impressed with the section on intercultural communication.

Reviewed by Gail Emily Fey, Ph.D., Lecturer, Eller College of Management, University of Arizona on 6/10/15

At nearly 800 pages, the text is immensely comprehensive. It includes both pre- and post-lesson exercises. Some of the exercises seem a bit “silly”; and the author seems to prefer “fives and sixes” for just about every exercise. Still, because... read more

At nearly 800 pages, the text is immensely comprehensive. It includes both pre- and post-lesson exercises. Some of the exercises seem a bit “silly”; and the author seems to prefer “fives and sixes” for just about every exercise. Still, because many options are offered, the instructor or learner would be free to find something appropropriate.

One especially interesting section was LANGUAGE. It was thorough enough to get the main points across but not SO deep as to be offputting to those not into linguistics. Language seems to be a topic that is often eliminated or minimized in other business communication texts.

The author includes references at the end of each chapter. Moreover, the author’s brief bio makes it clear that he has expertise in the subject of Speech and Communication. That ethos lends credibility to the text.

The overarching principles of business writing (clarity, knowing audience, understanding context, bottom line on top, concision) are not likely to change any time soon. The last 2 chapters (intercultural and teamwork) are especially relevant for the near future. According to the SHRM (Society for Human Resource Management) “Changing demographics, relocation patterns and the globalization of business will be among the key trends influencing the workplace in the next five to 10 years.”

Fine job of clear writing. The author does a good job of modeling clear writing... necessary for business writers.

Since one individual authored the entire text, it has a consistent voice and tone.

Yes, the chapters can be individual modules for study.

However, as indicated below under my structural comments, really the modules are “Writing”, “Presentations”, and “Context”.

The structure can be thought of as comprising 3 parts: Background, Writing, Context. The author might consider 3 overarching headers under which to place the current chapter titles (e.g., “Writing” is the high-level category; then “Revising your Writing” would go under it. Similarly, “Context” would be the high-level category with “Intercultural and International” under it.).

The inclusion of “key takeaway” would be re-enforcing to students… especially those who read words but are not so good at making meaning of those words.

As much as I appreciated the Language section, its title of “Delivering your message” seems misleading. That title implies presentation/writing techniques. Why not entitle it simply “Using Language”?

No grammatical errors that this reviewer noticed.

Yes, absolutely. For the 21st century worker (in ANY discipline, but especially in business), communication is crucial. Warren Buffet stated that he thinks “The most valuable investment that you can make in yourself is to improve your ability to communicate. ‘Communication is enormously important; oral and written,’ said Buffett.” (Lukas Partners, posting on 3-2014, http://www.lukaspartners.com/communication-important-says-warren-buffett/).

One area that could be improved is that of visual design. The version I reviewed had next-to-no graphics. Quite possibly the no-graphics approach was an effort to prevent the book from becoming even longer.

Another formatting item that this reviewer found annoying was the omission of extra line space between paragraphs. I would vote for single line spacing within paragraphs and double line spacing between para’s to signal the reader a new paragraph was beginning.

Reviewed by Brandy A. Brown, Assistant Professor, University of Arizona on 6/10/15

I integrated this book as a supplement in a Psychology of Leadership course. Communication is such an essential leadership skill and myself and a fellow Associate Professor teaching this course found that student's skills in that area were... read more

I integrated this book as a supplement in a Psychology of Leadership course. Communication is such an essential leadership skill and myself and a fellow Associate Professor teaching this course found that student's skills in that area were deficient.

One of my criticisms of the majority of open texts is that they do tend to fall out of date. This text uses a very simple communication model and doesn't provide additional information or models which would apply better to virtual teams and their communication.

This text is comprehensive enough to actually be used for a full business or professional communication course - several of my students chose to explore the entire book despite only being assigned specific chapters because they found it relevant and helpful to their lives, not just to their coursework.

For the majority of my students this was appropriate for their current level of knowledge. Nothing struck me as inaccurate, there were research bases for the material, however, my criticism of a lack of additional models and examples which would better apply to current prevalent business communications is appropriate for this as well (e.g. virtual distributed teams). Those would be expected in a publisher supported text.

At the risk of sounding like a broken record, this text does feel slightly limited (only one model of communication) and behind the current communication trends (virtual teams). Previous reviewer, Dr. Emery, said it perfectly, '....I'd like to see a deeper grounding in persausion, organizational communication, and business discourse."

Students found the text very clear, including my Japanese native student who struggles with English quite a bit. Another student remarked that it was an enjoyable read and that they at times found it funny. Those are quite the complement for a textbook.

The book felt like it was almost two separate books put together - which is part of why it can be considered so comprehensive. There were chapters focused on descriptions and definitions and lists, but then some which were very applied and focused on specific communications. I was able to assign these together (something I will address under modularity), but the book could have a better flow and be more narrow, given the focus of the title.

As noted under consistency the text can easily be mixed together, which is very important given the differences in certain types of chapters (list/definition chapters vs. actual applied writing chapters). I chose to assign only the chapters I felt were most relevant to the topics of leadership communication, but allowed students to do the others and provided quizzes they could complete for bonus points. They loved that approach, and how well it worked speaks to the appeal and flexibility of the text.

I did not follow the organization or structure of the text as it was in any way, that was the only challenge I found with using this text. While it was 'modular' based on the definition provided here and I did like the structure and flow of individual chapters, remixing the text was difficult and required students to find their own places in a Word document or PDF version which displayed differently than mine usually. If it were to be posted on a platform that made that easier to do that would be a large improvement.

Students registered no complaints, and overall I have no major issues with it. Nothing is distracting or confusing, but I also wouldn't rate it high on engagement (visuals are different in different formats and sometimes have issues with clarity). Students (and I) appreciated the chapter structure and outlines, but again the format to interact with the text (Word or PDF unless I find my own method to host or remix it) was limiting and not necessarily ADA compliant in the current formats.

Students commented on the accessibility of the tone, and I have found no errors.

Students in my program are often multicultural, they and I had no issues with the text. However, I am always looking for more examples to help them see the differences in cultures and how to handle communication in those instances.

This textbook saved my students and I from two large issues: 1) needing to deal with a difficult enrollment and grading interface process on another website, and 2) paying for the additional materials needed in this course on top of our current required items (which I am not able to break free from currently). It reduced both friction with our course materials and my need to be technical support, while increasing engagement through allowing students choices and the ability to pursue additional knowledge on their own. That is why texts like this one matter so very much. Many of my students struggle financially, and the option to enable them to learn more without adding any financial burden is invaluable.

Reviewed by Daniel Emery, Associate Professor of Business Communication, University of Oklahoma on 1/12/15

The book is exceptionally comprehensive, comparable to other large omnibus collections for business communication. The book would be suitable for business communication courses or business and professional speaking. It's arrangement and scope of... read more

The book is exceptionally comprehensive, comparable to other large omnibus collections for business communication. The book would be suitable for business communication courses or business and professional speaking. It's arrangement and scope of coverage are comparable to the largest for profit books used in the field.

I would describe the content as accurate and a good portion of the material presented had a clear basis in writing research. I find the author's sender/message/receiver model for communication somewhat dated theoretically, but that is also my critique of most textbooks in the area. In later chapters, the book could stand more examples from professional contexts and would benefit from thorough research in the business communication literature. I wouldn't call it inaccurate, but I find it underdeveloped.

Several of the examples and allusions are recent and relevant, but the development of the content is not what I would hope for developing a state of the art introduction to the field. It's no worse than the majority of books in the area, but I wish it were better. Specifically, I think the communication generalist approach of the text makes it somewhat accessible for a wide variety of instructors, but I'd like to see a deeper grounding in persuasion, organizational communication, and business discourse.

Very clear and often clever.

I would describe the book as somewhat over broad in its lexicon. Part of the issue may be with arrangement, but the opening chapters were rife with lists and redefinition of common terms. One of the challenges of working in Communication as a field is that much of our content is taken for granted or treated as common sense. A narrower focus and an emphasis on key ideas would be very helpful. An adopter of the book might do well to adopt the elements on communication or language, but probably not both to keep the content clear.

It looks very good to me. One of the things I appreciated most was that the elements of the book I think were strongest could be realigned and revised with relative ease. The volume tries to be an "everything book" in many ways, so the opportunity to cut and remix is its most useful property. Facutly who use the giant comprehensive industry standard books end up excising a ton of content anyway.

The weakest chapters of the book were those that discussed research in business writing. I'd recommend that the aothor consult with a buisiness librarian who migh offer a more comprehensive and effective review of sources of business information. Those modules should be much stronger.

The organizational strategy makes sense, but it isn't how I might prefer the book to be laid out. The opportunity to cut material would be an advantage here.

Textually, the book is solid. I appreciate the typographic choices and the chapter outlines are very clear and straightforward. The visuals are less effective, as the are occasionally too small and somewhat unfocused. The choice to use gray text boxes or filters over sample documents was a poor one.

Unsurprisingly, it's very good. I appreciated the converstional tone.

The book makes frequent mention of inrercultural issues in business communication, which is absolutely relevant to the globalized marketplace of today's graduates. Additional examples of itnernational correspondence would be potentially invaluable, even amid the chapters on genres.

I deeply appreciate McLean's Business Communication for Success as the first truly effective and customizable open source text in our area. The coverage of the book equals or exceeds that of the majority of the books available from publishers, and the exercises and activities are appropriate to a wide variety of teaching circumstances and environments. For an instructor or program looking for a low cost option for students, the content and customizability of this book is a welcome starting point regardless of the disciplinary or curricular home of a business communication course.

Table of Contents

• Chapter 1: Effective Business Communication
• Chapter 2: Delivering Your Message
• Chapter 3: Understanding Your Audience
• Chapter 4: Effective Business Writing
• Chapter 5: Writing Preparation
• Chapter 6: Writing
• Chapter 7: Revising and Presenting Your Writing
• Chapter 8: Feedback in the Writing Process
• Chapter 9: Business Writing in Action
• Chapter 10: Developing Business Presentations
• Chapter 11: Nonverbal Delivery
• Chapter 12: Organization and Outlines
• Chapter 13: Presentations to Inform
• Chapter 14: Presentations to Persuade
• Chapter 15: Business Presentations in Action
• Chapter 16: Intrapersonal and Interpersonal Business Communication
• Chapter 17: Negative News and Crisis Communication
• Chapter 18: Intercultural and International Business Communication
• Chapter 19: Group Communication, Teamwork, and Leadership

Ancillary Material

About the book.

Business Communication for Success (BCS) provides a comprehensive, integrated approach to the study and application of written and oral business communication to serve both student and professor.

This series features chapters with the following elements:

• Learning Objectives
• Introductory Exercises
• Clear expectations, relevant background, and important theories
• Practical, real-world examples
• Key Takeaways or quick internal summaries
• Key terms that are easily identified
• In-chapter assignments
• Postchapter assessments linked to objectives and skills acquisition

Each chapter is self-contained, allowing for mix-and-match flexibility and custom or course-specific design. Each chapter focuses on clear objectives and skill demonstrations that can be easily linked to your syllabus and state or federal requirements. Supported by internal and external assessments, each chapter features time-saving and learning-enhancement support for instructors and students.

BCS is designed to help students identify important information, reinforce for retention, and demonstrate mastery with a clear outcome product.

The text has three content categories:

• Foundations
• Process and products

The first three chapters form the core foundation for the study of oral and written business communication. The next sequence of chapters focus on the process of writing, then oral performance with an emphasis on results. The final sequence focuses on contexts where business communication occurs, from interpersonal to intercultural, from groups to leadership.

In each of the process and product chapter sequences, the chapters follow a natural flow, from prewriting to revision, from preparation for a presentation to performance. Each sequence comes together in a concluding chapter that focuses on action—where we apply the skills and techniques of written or oral communication in business, from writing a letter to presenting a sales speech. These performances not only serve to reinforce real-world applications but also may serve as course assessments.

This text has been used in classes at: Ohio University, Miami University – Oxford, Kent State University – Salem Campus, Cuyahoga Community College – West, University of Toledo, Cuyahoga Community College – District, Northern Arizona University, Gateway Community College, University of Arizona, Arizona Western College, Boise State University,Western Governors University, Doane College, Mcpherson College, University of Nebraska Med Center, Suny Fredonia, State University of New York Institute of Technology at Utica/Rome, Trinidad State Junior College, University of Delaware, Brenau University, Brewton-Parker College, Loras College, Kapiolani Community College, Muscatine Community College, Greenville College, University of Illinois – Chicago, Millikin University, Rockland Community College, Cornell University, National-Louis University – Lisle, St. Gregory's University, University of Southern Indiana, Missouri State University – W Plains, Bucks County Community College – Newton, Clarion University of Pennsylvania, Pulaski Technical College, Temple University, Dixie State College of Utah, Averett University, Virginia Polytech Institute, Fond Du Lac Tribal Community College, Lipscomb University, Edgewood College, University of Wisconsin – Stout, Wisconsin Lutheran College, Virginia State University, North Georgia Technical College – Blairsville, Paradise Valley Community College, Fordham University – Lincoln Center, New England College of Business/Finance, Eastern New Mexico University, University of Alabama, Albertus Magnus College, Pepperdine University, Fullerton College, Santa Ana College, Miracosta College – Oceanside, San Jose State University, De Anza College, University of The Southwest, Florida Institute of Technology, Forida State University, Dean College, California State University, University of Massachusetts, Suffolk University, Stevenson University, Worcester State College, University of Maryland, Clover Park Technical College, Minnesota State University – Moorhead, College of St. Scholastica, Ferris State University, Concordia University, Southern New Hampshire University, Lower Columbia College, University of North Carolina – Greensboro, Rockingham Community College, Stanly Community College, Wayland Baptist University, Bunker Hill Community College, Salve Regina University, University of The Incarnate Word, St. Mary's University, University of Rhode Island, Texarkana College, Renton Technical College, Tarleton State University, Wayland Baptist University – Plainview, University of Houston, Stephen F. Austin State University, Bates Technical College, Chabot College, Bakersfield College, Azusa Pacific University, University of Houston – Downtown, California Southern University, Miracosta College, American Public University, American Public University System, Huntington Junior College, Flat World Knowledge University, Jackson Senior High School, Holmes High School, Dlielc, Clintondale High School, American University in Kosovo in Conjunction with Rochester Institute of Technology, Southeast Lauderdale High School, Benedict Business Hotel Management School, University of the People, Kwame Nkrumah University of Science and Technology, New Brunswick College of Craft and Design, New England School of English, Comsats Institute of Information Technology, Wayland Baptist University – Anchorage, Volcano Vista High School, Wayland Baptist University – San Antonio, Morrill High School, North Island College – B Campus, Seneca College, APOU, University of North Carolina – Greensboro, Southern New Hampshire University, University of Maryland University College, Harrisburg High School

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18 Best Presentation Topics for Business Communication

Table of Contents

Delivering effective presentations is a vital component of successful business communication. Whether you are presenting to your team, clients, or stakeholders, choosing the right topic can make all the difference in the success of your presentation.

However, with so many potential topics to cover, it can be challenging to know where to start. In this blog post, we will provide you with 15 presentation topics for business communication that are relevant and engaging for a variety of audiences.

What is a business presentation in business communication?

A business presentation is a formal presentation given to a group of people in a business setting. Business presentations are commonly used to inform stakeholders, investors, employees, or customers about various aspects of a business such as company performance, products or services, and marketing strategies.

It is often delivered using visual aids such as slides, charts, and graphs to enhance the clarity and effectiveness of the message. Business presentations can take many forms, such as sales presentations, product demonstrations, project proposals , financial reports, or company overviews. They can be delivered in person, through video conferencing, or even in written form. 

A successful business presentation should be well-structured, clear, and engaging, with a clear focus on the audience’s needs and interests.

18 Best Topics for Business Communication Presentation 

1/ the importance of emotional intelligence in business communication.

Emotional intelligence, or the ability to recognize and manage one’s emotions, is a critical factor in effective communication. Having this ability is crucial for developing robust connections, handling disputes, and guiding groups effectively. This topic will explore the principles of emotional intelligence , as well as techniques for improving emotional intelligence in the workplace. Additionally, it can highlight the essentiality of emotional intelligence in business communication and how professionals can develop this skill.

2/ The Role of Nonverbal Communication in Business Communication

In a professional environment, nonverbal cues like gestures, facial expressions, and vocal intonation can carry significant weight in determining how messages are perceived. In this topic, you could explore the various types of nonverbal communication and how professionals can improve their ability to read and use these cues.

Related Reading: What are the pros and cons of non-verbal communication

3/ Workplace Health and Wellness In the Business Environment

Promoting workplace health and wellness is becoming increasingly important for businesses, as research shows that healthy employees are more productive , engaged, and less likely to take sick leave. In addition, a workplace that prioritizes health and wellness can attract and retain top talent, which can give the business a competitive edge.

One of the key topics to cover in a presentation on workplace health and wellness is stress management. Stress is a major contributor to employee burnout, which can lead to decreased productivity. Additionally, other topics that can be covered include workplace ergonomics, and creating a culture of wellness.

4/ The Art of Persuasion in Business Communication

Persuasion is a valuable skill in the business world, whether you are trying to sell a product, convince a colleague to support your idea or negotiate a deal. Persuasion involves understanding the needs and motivations of your audience and tailoring your message to their interests. This topic will explore the principles of persuasion and provide tips for crafting persuasive messages.

5/ Writing for Business- How to Create Effective Business Documents

Business writing requires a unique set of skills and techniques that differ from other forms of writing. In this topic, you could explore the elements of effective business writing, such as tone, structure, and formatting, and provide examples of best practices.

6/ Writing Effective Business Emails

An email is a critical tool for business communication , but many people struggle with crafting clear and effective messages. Effective business emails are professional, concise, and to the point, and they convey important information in a way that is easy to understand. This topic will provide tips and best practices for writing professional, concise, and effective business emails.

7/ Business Communication Ethics

To communicate effectively, it is not enough to simply convey your message. You must also take into account ethical principles such as integrity, transparency, and consideration for others. This topic will explore the ethical principles of business communication , as well as techniques for avoiding ethical pitfalls and building trust and credibility with stakeholders.

8/ How to Give and Receive Constructive Feedback

Constructive feedback is feedback that is framed in a positive, helpful way, with the goal of helping the recipient improve. Feedback is essential for growth and development in the workplace. However, it can be difficult to give and receive constructive feedback. This topic will cover the best practices for giving and receiving feedback, including how to frame feedback in a constructive and productive way along with the feedback communication process .

9/ Cross-Cultural Communication in Global Business

As businesses become more global, professionals must learn to navigate communication barriers in business that arise in multicultural settings. In this topic, you could explore the unique challenges of cross-cultural communication in a global business context and provide strategies for improving communication effectiveness.

10/ How to Manage Conflict in the Workplace

Although conflict is a normal occurrence in any workplace, managing it in an efficient manner can be quite difficult. Effective conflict management involves understanding the underlying causes of conflict, identifying potential solutions, and working with others to find a resolution that is mutually beneficial. This topic will cover strategies for identifying and addressing conflict, as well as techniques for resolving disputes and building stronger relationships.

11/ Building Strong Business Relationships

Strong relationships are the foundation of any successful business. Whether you are working with customers, employees, or partners, building trust and rapport is critical for long-term success. This topic will explore the key principles of relationship-building, including communication, trust, and mutual benefit.

12/ Using Data Visualization to Communicate Business Insights

Data visualization is a powerful tool for communicating complex business insights in a clear and compelling way. This topic will explore the principles of data visualization, including choosing the right charts and graphs, using color and typography effectively, and avoiding common visualization pitfalls.

13/ Managing Virtual Communication Challenges

Virtual communication can present unique challenges, including technical difficulties, lack of face-to-face interaction , and time zone differences. This topic will cover techniques for managing virtual communication challenges, including using virtual collaboration tools, establishing clear communication protocols, and building rapport with remote team members.

14/ The Art of Negotiation in Business

Negotiation is an essential skill for achieving successful outcomes in business, from closing deals to resolving conflicts. This topic will explore the principles of negotiation, including preparing for negotiations, identifying common negotiation tactics, and building win-win solutions.

15/ The Impact of Technology on Business Communication

Technology is changing the way we communicate in business, from email to social media to virtual collaboration tools like instant messaging or  online presentation makers . This topic will explore the impact of technology on business communication , including the benefits and challenges of different communication channels and the future of business communication.

16/ The Role of Communication in Change Management

Effective communication is essential for managing change in the workplace, from introducing new products or services to implementing organizational changes. This topic will explore the principles of change management communication, including identifying key stakeholders, creating messaging guidelines, and managing resistance to change.

17/ Communicating with Confidence-B uilding Assertiveness in Business Communication

Assertiveness is an essential skill for effective communication in the workplace, from managing conflicts to presenting ideas effectively. This topic will explore the principles of assertiveness, including identifying communication styles, using “I” statements effectively, and managing challenging conversations.

18/ Communicating During Times of Crisis

When a crisis occurs, effective communication is essential to manage the situation and mitigate any potential damage. In this topic, you could explore the elements of effective crisis communication, including transparency, empathy, and quick response time.

Usefull Insight: We chose these topics because they cover a wide range of communication skills and are relevant to today’s business environment. Each topic provides practical strategies for improving communication and achieving business success. Additionally, these topics are evergreen and can be adapted to a variety of industries and organizations.

General business topics for presentation

General business topics cover a broad range of subjects related to the world of business, including management, marketing, finance, economics, and entrepreneurship. These topics are essential for understanding how businesses operate and how they can be successful in their respective industries. Examples of general business topics include:  

• General business topics for presentation 
• Supply chain management and logistics
• Human resources management and talent development
• International trade and globalization
• Leadership and management development

Business communication skills topics for presentation 

Business communication skills topics refer to the skills and techniques necessary to effectively communicate within a business environment. These skills involve the ability to effectively and persuasively convey information, ideas, and messages in a business setting. Here are some examples of topics related to business communication skills:

• Sales Communication: Techniques for Persuasive and Effective Sales Communication
• Business Etiquette: Best Practices for Professional Behavior in the Workplace
• Networking: Building Professional Relationships through Effective Communication
• Effective Presentation Skills: Techniques for Engaging and Persuading Audiences
• Business Storytelling: Using Narrative to Communicate Business Messages Effectively

Must Read: Top 10 business communication skills

Management topics for presentation 

Management topics for presentation focus on the principles and practices of effective management in a business setting. They cover a wide range of topics, including leadership, team building, decision-making, organizational behavior, and performance management. Some examples of management topics for presentation include:

• Innovation Management: Strategies for Fostering Innovation in Organizations.
• Strategic Planning: Developing a Comprehensive Strategic Plan for Your Organization.
• Performance Management: Strategies for Managing Employee Performance and Engagement.
• Project Management: Best Practices for Successfully Managing Projects.

Business communication topics for college students

• Social Media and Business Communication: Best Practices for Using Social Media to Build Relationships and Brand Awareness.
• Leadership Communication: Strategies for Effective Leadership Communication.
• Virtual Communication: Best Practices for Communicating Effectively in a Remote Work Environment.
• What are the Methods of Communication in Business ? 

Presentation topics for professional communication 

• Effective public speaking for business and career success.
• Delivering effective feedback to colleagues and team members.
• Navigating difficult conversations in the workplace.
• Cultivating a positive company culture through effective communication.

5-minute business presentation topics

• How to create a successful business plan
• Creative methods for marketing and advertising.
• How to improve customer retention through effective customer service
• Tips for successful project management

What is a good business presentation? 

A good business presentation should be clear, concise, and engaging. It should effectively convey the main message or idea, and be structured in a logical and easy-to-follow manner. Here are some key elements that contribute to a good business presentation:

1/ Clear and concise message: A good business presentation should have a clear and concise message that is easy for the audience to understand. The presentation should stay focused on its main topic and avoid unnecessary details.

2/ Audience-focused: For a business presentation to be effective, it should be customized to suit the requirements and concerns of the audience. The presenter should use language and examples that are relevant to the audience and take into consideration their level of knowledge and understanding.

3/ Confident and professional delivery: A good business presentation should be delivered with confidence and professionalism. The presenter should maintain eye contact with the audience, use appropriate body language, and speak clearly and audibly.

4/ Engaging and visually appealing: A good business presentation should be visually appealing and use multimedia elements such as images, videos, and graphs to help convey information and keep the audience engaged.

What is the importance of business communication presentation and style

Business communication presentation and style are important because they can greatly impact the effectiveness of communication in a business setting. Here are some reasons why:

• Clarity: An effective presentation and communication style can help ensure that the message is clearly understood by the audience.
• Professionalism: A professional presentation and communication style can help to establish credibility and build trust with the audience. 
• Persuasion: A well-designed and well-delivered presentation can be a powerful tool for persuading an audience to take a particular course of action or to support a particular idea or proposal.
• Branding: A consistent presentation and communication style can help to reinforce a business’s brand identity and messaging. 

What are the 5 types of business presentations? 

The five commonly used business presentations are, sales presentations, financial presentations, training presentations, project proposal presentations, and company overview presentations. The type of presentation chosen will depend on the specific goals and objectives of the presenter and their audience.

1/ Sales presentation: A sales  presentation is used to convince prospective customers to buy a particular product or service. It usually includes information about the benefits of the product or service, the pricing, and any other relevant details.

2/ Financial presentation: This form of presentation is utilized to communicate financial data with stakeholders, such as investors. It may include financial statements, projections, and analysis of financial performance.

3/ Training presentation: A training presentation is designed to teach employees a new skill or provide them with important information. These presentations may include interactive elements such as quizzes or hands-on exercises.

4/ Project proposal presentation: This type of presentation is used to pitch a project or idea to stakeholders, such as investors or management. It typically includes information about the project’s goals, timeline, budget, and potential benefits.

5/ Company overview presentation: This type of presentation provides an overview of the company’s history, mission, values, and current operations. It may be used for onboarding new employees or introducing the company to potential partners or customers .  

What are the uses of PPT in business communication? 

Business communication is a crucial aspect of any business, and presentations are a key tool for conveying important information, ideas, and messages to an audience. It helps businesses communicate more effectively, both internally and externally, and it is an essential part of modern business communication. 

One of the primary uses of PPT is to create and deliver presentations that convey information to an audience. PPT allows presenters to create visually appealing slides with images, graphics, and text that help to reinforce key points and keep the audience engaged.

Organizations also facilitate collaboration through PPT as it can be used among team members for creating collaborative presentations where multiple team members can contribute content and ideas.  At the same time, management can also simplify complex ideas and pass clear instructions that can easily be understood by the employees.

Additionally, PPT can be used to enhance branding by creating presentations that are consistent with a company’s branding guidelines, including the use of logos, colors, and fonts.

Advantages and disadvantages of presentation in business communication

Advantages of presentation in  business communication.

• Clear and Concise Communication: Presentations are an effective way of conveying complex information to a large group of people. The use of visual aids, such as graphs and charts, can help to clarify complex data and concepts.
• Showcase expertise: Presentations allow business professionals to showcase their expertise on a particular topic. This can help to build credibility and establish the presenter as an authority in their field.
• Foster teamwork: Presentations can be a great way to foster teamwork among a group of individuals. It provides an opportunity for team members to collaborate on the presentation and work together towards a common goal.
• Professionalism: Presentations can enhance the professionalism of business communication. It shows that you have put effort and thought into your message, which can reflect positively on your business.

Disadvantages of presentation in  business communication

• Technical difficulties: Presentations often rely on technology, such as projectors or audio systems, which can sometimes fail. Technical difficulties can disrupt the flow of the presentation and cause frustration for both the presenter and the audience.
• Time-consuming: Preparing and delivering a presentation can be time-consuming. It may require a significant amount of research, planning, and practice to ensure that the presentation is effective.

Frequently Asked Questions 

Q1) what are the topics of business communication .

Ans: Some of the most common topics of business communication include business plans and strategies, sales and customer service, financial reports and analysis, corporate social responsibility, and crisis communication. The choice of topic largely depends on the context of the communication and the goals of the organization.

Q2) How to do presentations in business communication?

Ans: To create an effective presentation in business communication, you should:

• Define your objective and audience
• Plan your content and structure
• Choose appropriate visuals and media
• Practice your delivery and timing
• Engage your audience with interactive elements
• End with a strong call to action or conclusion

Q3) How do I start a business presentation? 

Ans: A good way to start a business presentation is by introducing yourself and your role in the company, stating the purpose and objective of the presentation, providing a brief overview of the content and structure, and previewing any key points or takeaways. 

Q4) What is the good rule of a business presentation? 

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The 70 Best Business Topic Ideas for Presentations and Research Papers for College Students

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Education is not just about listening to instructors expound on theories and learning from their lectures. A good part of life for college students also revolves around doing presentations and writing research papers; therefore, you will need to acquire an excellent research topic about business.

Business topics for presentations and research papers range from traditional ideas, such as business management and economics, to more modern topics, such as digital transformation and e-commerce. In any case, a good research paper and presentation topic will be meaningful, timely, and interesting to an audience.

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A research paper is a good measure of a student’s understanding of the topic. It allows them to apply what they learned by tackling certain subjects relevant to their course. By developing their ability to communicate through oral and written exercises, research papers shape the accuracy and integrity of your thoughts. Let us help you find the right research topic about business!

Why Choose the Right Business Topic Ideas?

A great business research paper requires a topic that is relevant and one that will distinguish it from other papers. While business is prevalent in society and the global stage in general, it is still not that easy to frame a topic that will be fresh and applicable to today’s world.

After all, thousands of research have already been done when it comes to business. It can be a real challenge to find something that has not been studied yet or add anything new and valuable to those that already exist. But it is indeed possible to look into the present situations and developments and identify new angles from existing research to make it applicable in the modern age.

Choosing the right business topic ideas will give you an easier time when you need to do research and start writing it. A good topic considers your field of interest and your subject, leading you to a research paper that will not only help you acquire the best grades but also expand and test your knowledge and research skills. And because writing a research paper should factor in social impact, it requires extensive and consistent study as opposed to sporadic and casual reading.

Tips for Picking the Best Business Topic Ideas

When starting a research paper or class presentation, the most challenging part is always getting started. It is ideal for students to develop the skill of producing a good research topic. These tips might help.

• Brainstorm for ideas on your field of study. You can do this by asking the right questions, such as “ What problems do businesses face these days?” You can also get inspiration from the news regarding business, finance, and economics.
• Prepare a list of keywords and concepts to choose from. Use this to form a more focused research topic as well.
• Read up on the chosen keyword or concept. When you’ve decided, start to learn more about it by reading the background information for a good overview.
• Give the topic a greater focus but be careful not to make it too broad or too narrow. To be sure, keep the subject limited in the areas of geography, culture, time frame, or discipline.

Business Topic Ideas for the Different Fields of Business

Business communication.

It is common for information to be shared between the company and its employees or the company and its customers. Effective communication within or outside of the business is vital for a company to function. Business communication is a continuous process that can be done in many ways and various channels.

When a business has good communication with its internal and external affairs, it can run smoothly. It is vital in transmitting information that can impact the industry and its success. For business communication students, finding a topic that can best suit their research papers is not that hard when they understand its importance and how it can affect the running of a business.

Here is a list of topic ideas that can help business communication students:

• The different ways men and women communicate in the business environment
• The effects of good business communication on business development and growth
• Communication and its relation to marketing effectiveness
• How effective communication can help in dealing with global companies
• The theories of communication and their different roles in the corporate world
• How communication influence decision-making within the company
• The effect of communication in overcoming business challenges
• Effective communication skills in the management sector
• Convincing customers to buy products through good communication
• How business communication and effective marketing go hand in hand

Business Administration

When it comes to business administration programs, students are required to think of research topics that resolve a particular subject in an area of specialization. The issues are not expected to be broad or new; instead, they must be able to get the message across regarding the areas covered by the degree program. It can be ideas on business management, leadership skills, communication methodologies, business policies, trade, and commerce, or financial management.

Here are some of the relevant and exciting topics for business administration:

• How does management affect an organization’s performance?
• The effects of advertisement on consumer behavior
• In what ways can human resources promote industrial harmony?
• The Impact of staff motivation incentives on productivity
• The everyday challenges of small and medium enterprises at the start of trade
• Short-term management and its risks
• How does corporate sustainability affect the organizational process?
• Weighing the pros and cons of startup and established companies
• The strategy of corporate sustainability
• The roles of budget analysis and budgetary controls on an organization’s operation

Business Ethics

There is a connection between ethics and global business. Two of the essential foundations of global commerce are business ethics and corporate responsibility. Studying Business Ethics is vital for many Business majors. This is where they learn how businesses should treat their employees and other organizations in global and local contexts.

Today, the business environment has changed drastically, owing mostly to government policies and political stability. To keep up with the current dynamics, ethical principles and moral-ethical problems must be advanced.

Courses related to business ethics must carefully choose topics that address common issues and improve businesses in terms of ethical practices. Some of the ideas students can explore for Business Ethics research and presentation include:

• The impact of gender discrimination on employees’ performance
• The effects of a company’s environmental practices on consumer trust
• Examine the repercussions of abuse of laborers in the construction industry
• The connection between profit-seeking and product quality
• Misleading advertisements and their impact on consumers’ trust levels
• The importance of trust in modern economics
• How do companies make a difference to global problems?
• Are companies accountable when consumers misuse their products?
• The ways a company can create a healthy and more balanced work environment
• Does workplace diversity play an important role in productivity?

Small Business

he evolution of small businesses in the digital era is an interesting study for many Business major students. It is true that big companies and organizations can shell out massive amounts for advertising and brand enhancement, but they can still lose out to small businesses, especially in niches like flower shops, coffee houses, and bakeries.

That is only one aspect of small businesses. There are many more areas that students can explore to understand the issues and ideas that surround small companies and their ability to compete with their giant counterparts. Take a look at some of these research topics:

• What struggles do small business owners encounter in marketing?
• Digital marketing and its impact on small businesses
• How should small companies deal with a crisis?
• Is relationship building important for small businesses?
• The common products that consumers purchase from small companies
• The impact of online marketing strategy on conversion and revenue growth
• The challenges of starting a small company
• How can small companies contribute to global change?
• The effect of a business plan on small business growth
• Finance models for different spheres of small business

Business Management

As one of the most significant tasks for many businesses and organizations, business management focuses on planning and organizing. Like the Business Administration programs, Business Management includes marketing, accounting, economics, and finance as its core subjects.

Professors often give research assignments to business students to measure their analytical skills and understanding of supervising a business or managing people.

We’ve gathered some of the most interesting research topics for Business Management courses:

• How did the rapid technological developments revolutionize marketing?
• What is sustainable development and what is its impact on modern businesses
• Frugal innovations to help small to medium businesses create value for profits and return?
• Why companies should enshrine corporate social responsibility
• Keeping the balance between employee expectations and the organization’s profit
• The role of financial managers in maintaining records of business expenses
• How does employee motivation increase the earnings of organizations?
• The importance of a digital marketing strategy to small businesses
• Understanding the process of taxation and its relation to the profit of the business
• How to handle a crisis in an organization

Global Business

The age of globalization has dawned, and businesses must adapt to the changes and repercussions it brings. Globalization has a way of influencing the trends in the market and how companies should approach consumers. It can also determine the emerging marketing methods that can contribute to the success of an organization.

Students who study global business aim to understand how companies around the world are connected. When they look at the industry from an international perspective, they will be able to navigate the impact of boundaries and cultures on the operation and management of global companies. Developing a global mindset is essential.

Keep these ideas in mind when exploring topics for their research paper:

• The challenges of company expansions to different countries
• Examining world markets and how they benefit from globalization
• How does globalization affect consumer behavior
• The rise of the foreign exchange market in the era of globalization
• Going digital and its effects on international business
• The influence of culture on marketing and branding
• The advantages and disadvantages of outsourcing the business
• The many ways for foreign companies to handle scam
• How can war impact company profits around the world?
• The different structures suitable for international business

Business Law

Also known as mercantile law or commercial law, business law governs the dealings between people and commercial matters. It can be divided into two areas. One is the regulation of commercial entities with a basis on laws of partnership, company, and bankruptcy.

The other is the regulation of commercial transactions through the laws of contract. Students who are in the field of business law must know how to stop problems before they can hurt the organization or bring about legal repercussions.

Searching for topics in this field can be daunting but doable. To inspire students, we have listed down some ideas that can help them with their research and presentation:

• The various ways a company can curtail harmful human behaviors in the workplace
• Examining the effectiveness of penalties on serious work infractions
• How companies offer treatment in cases of workplace accidents
• When are data confidentiality policies applicable in a business?
• The lawful ways to regulate online gambling websites
• The importance of copyright and trademark on businesses
• A comparative analysis of business laws in the Western and Eastern World
• How do laws impact e-Commerce?
• The implications of data privacy on businesses and consumers
• Looking at data privacy laws from an international perspective

When the most viable picks for research topics have been provided, it is time to choose the most suitable one for a specific area of specialization and field of interest. A careful study of the issue at hand and selecting a topic that encompasses the academic course or specialization will do the trick.

While you are at it, it is vital to find the balance between a relevant and original topic and an interesting one. Remember, a presentation and research paper do not have to be uninteresting to be effective. Your selected research topic about business is important, so choose wisely. Pick something that you are interested in, and the rest will follow.

Frequently Asked Questions

What are the basic things to know about delivering a successful presentation.

• Have Effective Content: Make sure the content of your presentation is relevant, organized, accurate, and concise. Use visuals and examples to support your points.
• Practice: Take the time to practice your presentation. Practicing out loud may help you identify any issues in the presentation, as well as anticipate how your audience may respond.
• Engage your Audience: Establish a connection with your audience by using eye contact, gestures, and speaking clearly.
• Use Visual Aids: Incorporate visuals like PowerPoint slides, posters, and other props to make your presentation more dynamic.
• Be Positive: Present your material with enthusiasm and confidence. Even if you don’t feel confident in what you’re presenting, practice your material until you feel more comfortable.

What are the top components of a business presentation?

• Visuals: Visuals such as slides, graphs, diagrams and videos help draw and keep the audience’s attention and ensure that the message is clear.
• Content: Content is the main part of a business presentation and is made up of talking points, summaries, facts and figures.
• Delivery: Delivery refers to the style and method used to present the content and visuals. This includes the presenter’s body language and vocal delivery.

What must be avoided in any presentation?

• Rambling or becoming distracted
• Being overly verbose or using unduly complicated language
• Reading from written notes most of the time
• Not rehearsing and/or not knowing the material
• Not engaging with the audience
• Glancing at the slides too often
• Focusing on slides with too many words or too much detail
• Apologizing for the presentation
• Failing to make connections and summarize key points
• Talking too quickly or loudly

Watch this YouTube video for examples of do’s and dont’s:

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15 Useful Presentation Topics for Business Communication

By: Author Shrot Katewa

If you are on this page, we know that you are a change maker in your business! We know that you understand the role that business communication plays in any professional setup. So, we want to give our best to enable you to make this change happen. Today, we want to talk about 15 useful topics for Business Communication that you can present in your organisation and empower others.

But first, let’s start with What is business communication? Business communication, in rudimentary terms, can be defined as a form of formal communication among professionals who are working for a common business objective.

While communication, in general, is important for any business to survive and thrive, in order to achieve success in business and for its respective teams, business communication becomes absolutely critical as success can’t be achieved without interacting with each other and having a common goal and objective in mind.

It is important to keep in mind that business communication is not just between your subordinates or your boss, you need to consider all stakeholders associated with your business. It can be one to many, one on one or many to one. Furthermore, it can involve various forms for communication medium such as email, telephone, intranet, presentations, video, social media, magazines, meetings, interviews, discussions etc.

So, what are some of the topics for business communication that you can give a presentation for your team? Let’s have a look –

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1. How to communicate business decisions during a crisis

Crisis management is one of the key moments when clear and coherent communication is of utmost importance. Any lack of communication or miscommunication during a crisis can lead to tragic circumstances for the business. A great topic for teams and companies to debate and create guidelines and response mechanisms to combat such issues.

2. Importance of Intranet

Intranet is a perfect platform to communicate business news and updates. As an internal business communication tool, it provides opportunities for information to be shared with the employees. Its importance can not be doubted. Taking up a topic like this one can help your team and colleagues truly understand the purpose behind deploying and managing the intranet within organisations.

3. Townhall and its benefits

This is often a forgotten mode of communication in many organisations. In today’s modern day of social media and other platforms, it is easy to forget the impact that a townhall can have on the employees of an organisation. An interesting presentation topic for business communication.

4. How to give an effective feedback

Giving feedback to your colleagues or team members can constitute one of the most essential types of communication as it ensures that the team has a healthy work relationship and there is no hindrance on the journey of achieving the common goal of the organisation. The best part about such a topic is that it is applicable across divisions and teams and can be useful irrespective for the background of your audience.

5. How to crack a business deal

Every organisation needs clients. Converting a potential lead into a successful client needs a lot more than business communication. However, understanding the need of your audience and communicating the right message, product or service that fulfils the requirement plays a key role in cracking a deal. It serves as a great topic for discussion on the importance of business communication among the sales team.

6. Managing relationship with you boss

There are many among us who don’t like their boss. Trust me, it is not uncommon! 🙂 But, part of the reason for the failure of a healthy relationship with your boss is business communication or the lack of it. A topic like this may not only enable you to come across colleagues who may resonate with your ideas, but also help improve relationships of your colleagues with their respective bosses.

7. Email Etiquettes

Let’s face it – email is the most common mode of communication among all employees in an organisation. Thus, it is of utmost importance that messages sent over an email communicate what was intended and not anything else. It is a great business communication presentation topic especially for the new employees who have recently joined your office.

8. How to communicate with your peers

Another important topic for most business settings. It is important for the employees to really understand the company’s policy on the work environment and communication among the employees. Having a presentation session on this business topic can be really helpful in setting up a healthy work environment for your employees.

9. Role of millennials in your brand success

I view this as a very interesting presentation topic for business communication. Why? Because, the role of millennials in the success of a brand is often not completely understood. With the onset of social media, millennials are finding it more and more easy to voice their opinion and impact a brand. This topic could serve as an interesting business communication presentation. 

10. Is the newsletter dead?

In this modern age where more and more information is consumed over digital mediums and the attention span of your audience is only diminishing, the importance of newsletter can form a good topic for not just a business presentation, but also include an interesting debate as an activity post your presentation.

11. Tips for successful business relationships with customers

Having a successful business relationship with customers goes way beyond just converting a potential lead into a customer. This is often a part of the business that gets missed out. Thus, considering this topic for your business communication presentation can be really fruitful.

12. Role of influencers for building a brand –

Social media has played a pivotal role of distributing the power to influence others from celebrities to individuals known as influencers. The role of an influencer is often not completely understood even though there are several influencers who now have the authority to influence your brand both positively and negatively. The lack of this understanding can impact the communication strategy of your brand. Thus, a very carefully curated session with this presentation topic for business communication can be highly effective in reaching success and achieving the goals of your business.

13. Brand guidelines and its importance

When we are talking about business communication, brand guidelines is a perfect topic as it sets the method of ensuring that the messaging and communication is consistent irrespective of which employee is engaging with a stakeholder outside your organisation. It is also really important that all employees understand the importance of consistent messaging.

14. Impact of social media for employees

We’ve come across several organisations that are struggling with leveraging their own employees across social media to create an awesome brand image. Furthermore, the impact of identifying the opportunities to leverage your employees towards a focused campaign is barely understood. Thus, considering this topic for your business communication presentation can be an eye opener for many within your organisation including business leaders.

15. Significance of company blogs

If you are a business communicator, you surely understand that each medium of communication is important as it often has its own pros and cons. Many believe that a company blog is turning out to be irrelevant. However, if a company blog is created with a correct strategy that is specific to a business, it can not just be successful but also push across customers. Taking up this presentation topic for business communication can, again, be a very interesting one. It may lead to an open debate and also help to work around and build upon your company’s existing communication strategy.

So there you have it. There is a lot to talk about when we need to share something useful on business communication. I would like you to consider these topics only as a conversation starter and build up from the brief pointers that we have mentioned. I also hope that you find the above topics really something that you can use and is effective in your business setting. Do let us know your thoughts in the comments below.

Our goal on this blog is to create content that helps YOU create fantastic presentations; especially if you have never been a designer. We’ve started our blog with non-designers in mind, and we have got some amazing content on our site to help YOU design better.

If you have any topics in mind that you would want us to write about, be sure to drop us a comment below. In case you need us to work with you and improve the design of your presentation, write to us on [email protected] . Our team will be happy to help you with your requirements.

Lastly, your contribution can make this world a better place for presentations . All you have to do is simply share this blog in your network and help other fellow non-designers with their designs!

613 Communication Essay Topics

Welcome to our list of communication essay topics! To write a good communication essay, you must examine the dynamic realm of interpersonal interactions. As we explore creative titles about communication, we’ll reveal different interaction forms in the digital age. Join us for the best intercultural, interpersonal, and business communication topics!

🗣️ TOP 7 Communication Topics

🏆 best communication essay topics, ❓ communication topics for presentation, 👍 communication research topics, 🌶️ creative titles about communication, 🎓 interesting communication topics for essay, 💡 business communication topics, 📌 easy communication title ideas.

• The Impact of Modern Technologies on Communication
• Social Media Has Improved Human Interactions
• Five Elements of Communication Process
• Communication Models: Advantages and Disadvantages
• Information and Communication Technology in Education
• The Communication Inquiry: Semiotic, Cybernetic, and Critical Traditions
• Impact of Technology on the Communication
• Verbal and Non-Verbal Cross-Cultural Communication This essay explores the nature of verbal and non-verbal cross-cultural communication. It mainly concerns how verbal and non-verbal signs can be used to facilitate communication.
• Social Media Has Improved Human Communications The essay defines some of the critical social media terms. The use of social media has evolved and has resulted in a rapid increase in social and commercial factors.
• Innocent Smoothies Brand: Marketing Communication This paper documents the supporting evidence and rationale for the Innocent Industry in the United Kingdom. It provides an extensive analysis of the Innocent Smoothies brand.
• The Role of Non-Verbal Communication in Everyday Life Non-verbal contact has a significant role to play in everyone’s life. It is known to enhance an individual’s ability to interact, develop and contribute to intimate collaboration.
• Ancient Ways of Communication Before Technology This informational essay is devoted to the investigation of a wide range of communication means used by people in ancient times from the pre-writing period until the development of alphabets.
• Communication Technology and Globalization Growth in communication networks brought out by information technology witnessed a stream of expansion of products and ideas breaking geographic boundaries.
• Comparison of Verbal and Nonverbal Communication Verbal and nonverbal communication differ in structure, miscommunication, continuousness, and distance and time.
• Ethics in Information and Communications Technology Design and application of ICTs in our society also come with serious ethical issues which cause dilemmas on whether to fully adopt such technologies.
• Essay on Cross-Cultural Communication & Differences What are cross-cultural differences? What are the examples of cross-cultural communication? ??➕?? Find the answers in this essay on multicultural communication!
• Importance of Verbal and Non-Verbal Communication in Intercultural Communication Intercultural communication is essential as people interact in businesses, workplaces activities, etc. Verbal and non-verbal communication has a important role in communication.
• Global Communication in Society and Business This paper considers the value of such a concept as global communication for both society and business. It has several advantages and barriers.
• The Impact of Communication on Human Development Human development is a complex and contradictory process initiated by many forces, one of which is communication.
• Non-Verbal Communication Through Clothing Non-verbal communication is the major player in the human behavior and it is always important to realize that major communication taking place is usually non-verbal communication.
• Nike Equality Campaign and Marketing Communication A marketing communication plan for Nike and its latest campaign “Equality” will be developed regarding the main aspects of integrated marketing communications.
• Computer-Based Communication Technologies in the Business Recently developed computer-based communication technologies, such as instant messaging (IM), wikis, and blogs, are beginning to influence the way individuals communicate ideas and information.
• Technology and Interpersonal Communication This article explores the impact of technology on interpersonal communication, discusses how technology has changed the way people interact and communicate with each other.
• Communication Strengths and Weaknesses and Tips Communication plays a vital role in people’s life as it is considered to be the main tool for interaction between people.
• McDonald’s Company’ Integration of Marketing Communication This paper explores how McDonald’s can deploy ntegration of marketing communication to ensure that it attains acceptance of its products and services in the fast-food industry across the globe.
• Effective Communication and Human Relations in the Workplace The paper explores the advantages of effective communication, possible communication barriers, and importance of human relations skills in the workplace.
• Language and Cross-Cultural Communication The essay will identify the various cultural differences denoted by intercultural communication and the key aspects of language in the various concepts.
• Verbal and Non-Verbal Communication Issues in Business Both verbal and non-verbal communication play an essential role in determining the overall communication quality in an organization.
• Netflix Inc.’s Strategic Communication Plan Netflix, Inc., initially started as the world’s leading DVD rent-by-mail company with more than one million subscribers.
• Communication Style of Google CEO Sundar Pichai Sundar Pichai, as a leader, has to interact with his employees to ensure that the company’s objectives and visions are to be realized or on course.
• The Role of Online Communication The intensive development of information and communication technologies leads today to changes in the character of interpersonal contacts.
• Effective Interpersonal Communications Principles There are some hitches in communication that can be avoided if appropriate research is done and preparations are made before addressing a certain kind of audience.
• Social Media: Impact on Interpersonal Communication and Relationships Social media has surpassed email as the primary method of communication with individuals from all around the globe. It has proved beneficial to some and harmful to others.
• Bias of Communication: Space-Biased Media & Other Concepts The concept of bias of communication has attracted many scholars over the past years. The media used to communicate to a given audience determine the nature of bias.
• Instagram as a Digital Communication Platform Instagram is a social network that allows its users to share photos, pictures, gifs, and videos, rating and commenting them.
• Communications: Texting Your Friends and Talking to Them Texting is universal and suitable compared to calling as it goes without saying that one cannot call the person at any time.
• Achieving Successful Business Communication This essay is presented the basis of communication, the steps involved in achieving efficient business communication skills as well as some examples.
• Communication in “Sticks” Story by George Saunders “Sticks” is a short story by George Saunders that famously contains only 392 words but packs an emotional punch.
• Discussion: Communication and Mass Media This essay aims to analyze the importance of mass media in providing information and entertaining the general public.
• Academic Writing and Professional Communication The process of working out and realizing the plan for the development of writing skills is the means for the improvement of academic writing style and professional communication.
• Are Cell Phones Leading to the Demise of Communication?
• Are Electronic Communication Beneficial?
• What Are the Four Types of Communication?
• What Is the Process of Communication?
• Can Social Media Sway Everyday Communication?
• Why Communication Is Important in Our Life?
• What Are Barriers and Break-Downs in Communication?
• What Are the Principles of Communication?
• Does Technology Undermine Communication?
• What Are the Methods of Communication?
• What Is the Value of Communication?
• How Can You Improve Your English Communication More Effective Just as Native Speakers Speak?
• How Does Communication Affect Relationships?
• What’s the Best Form of Communication?
• What Is the Most Effective Way of Communication?
• What Are the Uses of Communication in One’s Life?
• How Does the Internet Aid Communication?
• What Is Positive Communication?
• What Are the Greatest Challenges to Good Communication?
• How Has Technology Changed Communication?
• What Kinds of Communication Problems Have You Experienced?
• Globalisation Impact on Mobile Communications The process of globalisation is likely to have a significant impact on the competitive environment of the mobile communications sector for the near future.
• Improving the Oral Communication Skills in Classroom Discussions are used in the classroom for many reasons: discussions increase student interest and participation and help get feedback from teachers.
• Types of Communication: Verbal and Non-Verbal This essay has illustrated different types of communication, and from the facts presented here, it can be concluded that all the types are equally important in the society.
• Nike’s Favorite Integrated Marketing Communication Tools This paper aims to analyze and evaluate what integrated marketing communication tools Nike uses to promote its products.
• Effects of Poor Communication in Healthcare Reviewing various categories of interactions within the healthcare system will enable an in-depth understanding of the effects of poor communication.
• Intercultural Communication in the Workplace A good understanding of the cultural difference in an area of operation and correct utilization of the available human capital aids the company to perform better
• Gestures and Signs in Communication This paper will set out to argue that while gestures can be developed and studied so as to advance their usage they can not serve as an adequate replacement for speech in our life.
• Importance of Therapeutic Communication in Nursing The paper states that therapeutic communication is a key element in nursing care, and all professionals must be able to utilize it in their practice.
• The Nestle Company: Communication Process Integrated marketing communications is a method of attaining the goals of a commerce campaign which consist in the promoting the awareness of the broad audience about the Nestle brand.
• Impact of Culture on Communication There are different factors that affect communication between groups or individuals. Cultural difference is one of the key factors that affect communication
• How Technology Has Changed Communication? Social networks have made communication simpler, faster and better by enhancing accessibility in both social and business fields.
• Intercultural Relationships and Communication An intercultural relationship is vital because it can help to learn new skills and gain diversified cultural knowledge.
• The Impact of Communication on Human Relations Relationships in modern society exist in various forms, but the most important of them is social communication, which allows human relationships to be formed.
• The Impact of Culture on Communication Culture serves as an enrichment of human values and unique experiences, subsequently applied in discussions or communication between several people.
• The Coca-Cola Company’s Marketing Communication The paper explores the Coca-Cola company’s political, legal, economic, and technological environment, presents a SWOT analysis and marketing communication strategies.
• Cross-Cultural Communication Style of Women and Men The differences in communication between the males and the females within a society stem from the fact that males and females are different physiologically and psychologically.
• Social Media for the Purpose of Knowledge, Entertainment, and Communication Almost all people, especially the representatives of young generations, consider their smartphones and laptops to be an integral and rather significant part of their life.
• Effective Communication at FedEx For FedEx, the management must adopt proper communication skills to ensure that employees realize their expectations.
• Social Media’s Influence and Their Role in Communication Social media tools help people to connect individuals awareness of an issue worldwide. This, in turn, helps to usurp authoritarian governments while uniting people in a crisis.
• Interpersonal Communication in the Military The majority of personal conflicts in the military stem from ineffective interpersonal communication. Poor communication may result in disastrous outcomes.
• Influence of Technology on Students’ Communication and Learning Technology has had a significant impact on communication among students, the methods of obtaining the information they need, and learning modes.
• Poor Communication Between Departments in an Organization Almost every company relies on communication in some form or another to function efficiently. Effective communication is a critical aspect of any business or organization.
• Communication in the Era of Technology Modernization has improved the work of many organizations and social institutions, but technology has affected the deterioration of individuals’ communication abilities.
• Coca-Cola Company’s Communication Strategies This paper analyzes The Coca-Cola Company’s communication strategies, evaluates their efficiency, and considers the ethical side of things.
• Parent-Child Conflict Resolution: Communication Problem The psychological view upon the problem of the parent-child conflict covers many aspects explaining the nature of generations’ contradictions.
• Communication Differences Between Men and Women The results showed that men seem to have more initiative in their language use, whereas women seem more relationship-oriented.
• Nursing Communication Process The five elements of the communication process include the sender, message, receiver, channels, and feedback.
• Computer-Based Communication Technologies in Business This paper discusses about the recently developed computer based communication technologies such as instant messages and Wikis in the field of business.
• Personal Communication in Business Organizations In this paper, attention will be paid to personal communication in business organizations, its characteristics, and common examples.
• Interpersonal and Intrapersonal Communication Comparison The purpose of this paper is to define the concept of communication and then compare and contrast interpersonal and intrapersonal communication.
• Intercultural Communication: Dimensions of Bengali Culture Culture represents a common framework through which people organize their emotions, thoughts, and behavior concerning the world around them.
• Communication Barriers at the Workplace Having good communication skills is rather crucial for all workers since it may significantly affect their performance and success.
• Barriers to Cross-Cultural Communication Cross-cultural communication tries to bridge the gap by creating meaningful conservations that respect people’s uniqueness.
• Toyota Motor: Communication & Organizational Design This paper deals with the aspect of organizational structure. The model company for this paper is one of the leading automakers in the world, Toyota Motor Corpn. Japan.
• Persuasive Communication in Different Contexts Persuasive communication is the personal context might mean avoidance of extra explanations or the background needed to justify a request or issue that should be discussed.
• Cultural Difference in Leadership and Communication One of the most important issues in understanding cultural differences is that culture has a significant effect on individuals’ personalities, attitudes, behavior, and performance.
• Importance of Crisis Communication The paper seeks to create a crisis communication plan if the government sets out legislation that directly affects the organization.
• International Marketing and Marketing Communications Marketing communications are messages and related media used to communicate with the target market. It involves advertising, sales promotion, personal selling, and public relations.
• Media as a Powerful Communication Tool Media has become one of the most powerful communication tools in the modern world. For this reason, it has been given much attention.
• Improving Intercultural Communication Skills Efficiently communicating thoughts and ideas to people of a different culture or ethnicity is crucial for establishing a thriving intercultural relationship.
• Personal Isolation and Technology in Communication Technology is an interruption to physical communication and promotes personal isolation, as well as anti-socialism.
• Communication Process in Business Environment This essay explores the issue of the communication process in the business environment and analyzes how its use affects the organization’s effectiveness.
• Exploring Intercultural Communication by Grothe The most interesting concepts from Exploring Intercultural Communication by Grothe are the interrelation between ascribed and avowed identities and ability as a cultural identity.
• Correlation Between Social Media and Communication Skills The effects that social media may have on a person’s development and ability to communicate with others have proven to be controversial.
• Yahoo! CEO Marissa Mayer and Communication Theory This paper defines the communicative theories and methods that Marissa Mayer uses to get Yahoo! moving in the right direction in the quest to rebuild faith and trust in the company.
• Electronic Devices, Communication and Education The paper aims to explore and explain how electronic devices have influenced people’s daily lives, particularly in communication and education.
• Technical Communication Problems: Benefits and Detrimental Effects of Technologies The paper discusses the problem of technical communication: the number of face-to-face interactions decreases; people have to struggle with the lack of confidence and alienation.
• Modern Communication Technologies and Personal Contact Modern communication technologies have introduced devices with high capabilities and speed, which have facilitated communications between people.
• Ghosting in Communication and Relationships Ghosting is the act of abruptly ending all communication with someone, especially with another person well-known to someone.
• Marketing Communication for Building Strong Brands Marketing communication is a very important tool in any organization which seeks to augment its market share so as to survive in the current unpredicted business environment.
• Intercultural Communication in Business Understanding the cultural perspectives of staff is critical to developing successful business interactions as the wide cultural differences affect how a company does business.
• Communication: Response Styles and Their Effects In addition to defining assertive, passive, and aggressive communication styles, this paper looks at how each affects people and relationships.
• The Communication Styles of Men and Women The root is back to human nature and physiology and can result in a dramatic difference in behavior and perception of the world.
• Business Communication Types and Levels It is imperative to apply the bulk of high-level to low-level communication in business communication and to be relevant in day-to-day business activities.
• HSBC Bank’s Staffing Change: Communication Plan This work shows the communication plan for the change in staffing at HSBC Bank, identifies its key trends, assumptions, and risks, and gives a SWOTT analysis of the organization.
• Intercultural Communication in TV Shows The paper discusses filmmaking that used various television series and movies to examine the question of intercultural communication.
• Performance Improvement Plan: Logistics, Communication, and Behaviour While the human factor contributes to the level of performance, the author proposes to ensure to keep a positive attitude in his job to ensure he gives the best performance.
• Communication Failures and the Cases of Their Solution in Business The paper aims to analyze the roots of the issues, how the intercultural failures can be eliminated, and the brand’s appropriate behavior in public after the reputational damage.
• Principles of Communication in Nursing Principles of communication are based on the positive outcome that is desired by both participants. The most essential propositions is the ability to listen to one’s conversation partner.
• Rogers Communication Company in the Indian Market This paper considers expanding operations Rogers Communication to the Indian market because of the size and increasing purchasing power of the population.
• Innovative Technologies for Communication Technology is making communication easier in today’s world, but at the expense of personal contact as many people choose to interact from home in front of a computer screen.
• Lack of Communication in the Change Processes The report “Lack of communication in the change processes” describes problems that arise if the changes in the organization are not communicated to the employees.
• Technology Impact on Communication The essay will cover the key factors that changed the way people communicate and advantages and disadvantages of modern innovations in people’s everyday lives.
• Business Communication: Message Analysis An organization has to communicate a lot of messages to a variety of people in its day-to-day business operations. The message may be either business related or non-business related.
• Interpersonal Communication Skills in Healthcare The problem of miscommunication in healthcare persists and tends to have negative impacts on patient outcomes, including those related to safety.
• School Nurse’s Communication with Pregnant Teenagers The paper aims to discuss the case of a 17-year-old student who has type I diabetes and whose pregnancy test is positive.
• Communication and Leadership in Nursing Communication is an essential part of life. No institution can operate without communication between its staff and leaders. In nursing, leaders have to utilize effective communication strategies.
• Occupational Health and Safety Communication Occupational Health and Safety allows for improved employee productivity, reduced workplace illnesses and injuries, retained workers, and numerous other advantages.
• Coca-Cola Company’s Communication Strategy Development The development of communication strategy, both internal and external, is essential for a company’s productive and efficient functioning.
• Gossip: The Issue of Interpersonal Communication The paper discusses the issue of interpersonal communication as gossip. It is about the reasons why people talk about each other, and the existence of biases.
• Aspects of the Contemporary American Communication Culture Intercultural communication as a particular type of communication involves communication between speakers of different languages and different cultures.
• The Impact of Information Technology on the Human Communication This paper discusses the potential impact of information communication technology on human communication in business in the next 10-15 years.
• Communication Effects on Leadership Communication is the key to effective leadership. It is only through good communication skills that a leader is able to manage people without making them feel subdued.
• The Coca-Cola Company’s Ethical Communication Plan This paper describes a possible ethical framework that would suit Coca-Cola and help it with building and developing more efficient communication channels.
• Dramatism Theory in Communication Dramatism theory is a communication theory for analyzing human relationships and exploring the nature of motivation.
• Communication in Family: Interview and Analysis Communication is crucial in shaping and reflecting relationships in a family. It is through conversations that one can identify the relationship that exists among family members.
• Theory of Self-Presentation and Digital Communication The paper analyzes Goffman’s theory of the presentation of self has become the framework for a broader understanding of behaviors and motivation.
• The Use of Information and Communication Technology in Education The main idea of the paper is ‘The use of information and communication technology in education’. The Paper is based on the advantages of information and communication technologies.
• The Role of Integrated Marketing Communications Campaign Integrated marketing communication refers to a general approach to marketing. This is aimed at ensuring that there is uniformity of message with the corresponding use of media.
• Persuasion and Manipulation in Business Communication The difference between persuasion and manipulation in business is in the character of the intent of this or that action.
• Communication and Teamwork Hypotheses The paper addresses two hypotheses: people work better together if they have the same educational background; inborn personality types cannot change under any circumstances.
• Modern Communication Infrastructure as a Means of Cultural Diffusion This research paper demonstrates that modern communication infrastructure has not changed the course of cultural exchange patterns but rather hastened the flow of integration.
• Interpersonal Communication Dynamics in “The Break-Up” by Reed The film The Break-Up illustrates how the inability to listen actively, nonverbal communication, and poor problem-solving result in constant misunderstandings and disagreements.
• Interpersonal Communication Between Kuzco the Emperor and Pacha The topic of this essay is the relationship between the “Emperor’s new groove’s” main characters who found themselves together on a dangerous and fascinating journey.
• Zoom Video Communications During Covid-19 Pandemics The case study shows that Zoom company has become one of the most preferred brands in this industry since the COVID-19 pandemic because of its unique products.
• Interpersonal Communication: Social Exchange Theory The general aim of social exchange theory is to describe how humans share ideas or secrets within the realm of established relations.
• Business Communication: Refusing Credit The paper discusses the difference between refusing credit to a good moral risk with bad finances or in a poor economic environment and refusing credit to a bad moral risk.
• Communication in Patient-Centered Care Effective communication can be achieved through core communication competencies, which require a lot of input, attention, and responsibility on behalf of the medical staff.
• Perception, Equality, and Curiosity in Cross-Cultural Communication Effective communication is significant when passing a message from one person to another and may be influenced by various factors.
• Nonverbal Intellectual Communication: Cultural Space and Privacy Cultural space and privacy are the key concepts of intellectual communication that use nonverbal communication to understand the environment.
• Communication Analysis of Lady Gaga’s Acceptance Speech Lady Gaga won a Grammy Award for Best Pop Duo/Group Performance and gave her acceptance speech in 2019. She thanked the Grammy organizers and audience for the award.
• Selfridge & Co.’s Integrated Marketing Communications Integrated Marketing Communication tools comprise a number of marketing instruments designed to ensure efficient and consistent communication with the target audience.
• The Volvo Company’s Marketing Communications According to the article, Volvo’s marketing communications aspire to achieve the potential customers’ attention, interest, and desire.
• Communication Problems in a Workplace Many people had once faced situations at work when a misunderstanding interfered with work and entailed harmful consequences.
• Leadership, Team Building and Communication Communication and leadership are two essential parts of modern organizations, so my interests are to investigate the relations between these two concepts.
• Interpersonal Communication in the “One Day” Film The focus of this paper is on the analysis of interpersonal communication observed between the characters of One Day, a romantic movie directed by Lone Scherfig.
• The Media and Communication Some media forms have contributed to several ethical concerns. These ethical concerns threaten to destroy the trust and responsibility among humanity.
• Aspects of Cross Cultural Communication Cross-cultural communication depends on both verbal and nonverbal means. The fact is that the process of intercourse includes the exchange of thoughts, feelings, and emotions.
• Satellite Navigation and Controller Pilot Data Link Communications The paper will focus on satellite navigation systems and Controller Pilot Data Link Communications (CPDLC) systems. The main components systems will also be explicated.
• Technical Communication: Social Networking Social networking can be defined as a virtual environment in which individuals form groups for a common goal of socializing.
• The Role of Stereotyping in Communication Basing collective and individual decisions regarding the tone, style, or other aspects of communication on certain stereotypes is a complicated task.
• The U-Curve Model of Intercultural Communication The U-Curve Model provides a fast and effective way of channeling the intercultural communication process toward reconciliation and collaboration.
• Application of Different Technologies in DSL Communications A comparison between different DLS technologies aims to reveal that each has its strengths and weaknesses, which means that combining them can improve communication.
• Communicating at Work: Advice for Effective Communication Communication skills, particularly the ability to work effectively in a team setting, are the most important factors that enable individuals to excel in their job.
• Technology and Interpersonal Communication The use of technology in communication has improved the quality and quantity of communication and promoted human relations in the society.
• Elaborated vs. Restricted Codes in Communication Elaborated and restricted codes are specific forms of language and speech in particular social contexts, including in different orders of meanings.
• Linguistics and Modes of Communication There are several modes of communication in linguistics, including written and spoken words. Each of these modes has a potential list of advantages and disadvantages.
• Interpersonal Communication Theory in the Dental Field As a people-oriented profession, dentistry requires the development of solid communication skills. Such abilities are indispensable to patient care to serve specific aims.
• Pasta Amore Crisis Communication Plan This crisis communication plan considers the company’s actions in an outbreak of product contamination. It discusses the efforts of both company management and employees.
• Communication and Navigation Systems This part covers a section of avionics that deal with navigation and communication; it also covers the electronic devices that use avionics features.
• Classical Arabic as a Mode of Communication in the Contemporary Environment This paper explores the differences between Classical Arabic and its modern varieties, comprising Modern Standard, Moroccan, and Egyptian ones, proving that it is not yet a dead language.
• The Philosophy of Nursing Communication The Philosophy of Nursing Communication is a new theory that defines the central role of nurses in the healthcare system.
• The Phenomenon of Interpersonal Communication The phenomenon of interpersonal communication is a process of exchanging information, knowledge, experience, emotions, and beliefs between people.
• How Cultural Norms in Indian Culture Influence Communication? Indian cultural heritage is a fantastic source of spiritual and scientific knowledge. Indian cultural communication patterns derive from their deep spirituality.
• Psychology and Mass Communication Theories Several mass communication theories try to explain various influences as well as dynamics surrounding the diverse types of mass media and their effects on the public.
• Effective Organizational Communication in Municipal Government As a way of demonstrating good communication to the public, the municipal managers should be in a position to employ critical thinking in the management of the contracts.
• De Beers Company’s Digital Marketing Communication The essay analyzes De Beers, its strategies in digital marketing communication and proposes a new digital campaign using e-mail marketing, content advertising, etc.
• Diversity in Workplace Communication Comprehensive knowledge of the cultural, ethnic, and gender differences between staff members can enable managers to communicate freely with their employees.
• Communication: People-to-People vs. People-to-Devices This paper studies the correlation between face-to-face communication and communication via social media. It also concerns the ethical challenges of the topic.
• Internal Communication: Medium and Justification The face-to-face communication medium is a reliable interaction method that can facilitate the sharing of ideas.
• Communication: The Transmission of Information
• Effective Communication and Negotiation
• Art as a Form of Communication
• Analysis of Theories in Communication
• Communication Technologies in the Historical Context
• Improving Organizational Communication at Go Travel
• The Culture of Communication and Interaction
• The Impact of Interpersonal Internal Communication on Organizational Effectiveness
• Visual Communication: Approaches for Dyslexic People
• Marketing Communication Strategies: Domestic and International Markets
• Persuasive vs. Directive Communication
• What Effects Does Social Media Have on Real-Life Communications?
• Smart Phones: Promoting Communication
• Directness in Operational Communication
• Computer-Mediated Interpersonal Communication
• Non-Verbal Communication and Customer Satisfaction
• Positive Tone in Business Communication
• Aspects of Monologic Communication
• The Use of Conversational Devices in Communication
• Cuban Cultural Communication in Relation to Healthcare
• Media and Communication Technology: The Positive and Negative Impacts
• The Russian Communication Rules and Traditions
• Research of Mass Communication Process
• The Anthropology of Messages and Communication
• Social Media Effects on Communication Behaviors
• Qualitative Threshold: Globalization and Communication Technologies
• Intercultural Communication: the Product Names and Logos
• Intercultural Communication: Interfaith Marriages
• Communication Methods: Advantages and Disadvantages
• The Communication Problems with the Email
• Non-Verbal Communication in Mental Health Nursing
• Language Barrier and Poor Communication
• Non-Verbal Communication in Child Development
• The USA and Nigeria’s Communication
• Personal Development and Communication Skills
• The Pre-Writing Process in Business Communication
• Intercultural Communication in Business, Education, and Healthcare
• Importance of Nurse-Patient Communication
• Flat vs. Tall Organizational Communication
• Appropriate and Effective Christian Intercultural Communication
• Communication and Cultural Awareness: The Mexican Culture
• Communication Management: Analysis and Integration
• Communication Technologies in Education and Social Life
• Group Communication in Organizations
• Models of Mass Communication and Opinion Leadership
• Cuban Heritage and Communication Patterns
• Communication and Social Media Ethics in United Arab Emirates
• The Computer-Mediated and Face-to-Face Communications
• Technology and Communication: The Impact of Information Technologies and the Lack of Personal Contact
• Marketing Communications and Its Role in a Company
• Significance of Social Media and Communication
• The Language Role in Leaders’ Communication
• How Proper Communication Can Satisfy a Workplace Problem
• Discussion of Communication as Path of God Understanding
• Work Ethics: Communication and Cooperation
• Writing Skills: Effective Communication
• Social Media Impact on Interpersonal Relationships/Communication
• Digital Media and Intercultural Communication
• Personality and Communication Styles in the Workplace
• Interpersonal Communication in Games of Thrones
• Assessment of Professional Communications Skill
• The Law Enforcement: Verbal Communication as the Best Form of Interaction
• Business Communication: Values and Ethics
• Business Communication in Egypt
• Effect of Information and Communication Technology in a Corporate Organization
• Strategic Organizational Communications in a Global Economy
• AIDET Nursing Communication Framework
• Communication and Digital Media Usage
• Intercultural Communication Competence
• French Communication Pattern and Listening Habit
• Communication Theories in Workplace Relationships
• Business Communication: Misrouted or Dropped Incoming Calls
• Advanced Communication Theory Aspects
• Basic Principles of Competent Communication
• How Technology Has Affected Communication
• Ethical Communication in Comcast Corporation
• The Importance of Communication Skills
• Verbal Processes in Intercultural Communication
• “Coffee Bean Supply”: Business Communication
• Organizational Communication and Power
• Intercultural Communication: Autoethnographic Reflection
• Non-verbal Communication in “The Client”
• The Causes and Effects of Social Media on Relationships and Communication
• Motivation to Lead: Communication Skills
• Overcoming Communication Barriers in Nursing
• Aspects of Effective Communication in Marriage
• Communication Theories in Organizations
• Effective Communication in Business Administration
• Business Communication: Business Email
• Leadership Effectiveness and Communication Styles
• Nonverbal and Verbal Communication Views Review
• Pretentious Diction and Dying Metaphors in Business Communication
• Managerial Approach to Marketing Communication
• Thai-Lay Fashion Company: Barriers to Communication
• Soccer and Other Sports as a Communication Medium
• Sport as a Communication Medium
• Personal Communication Development and Action Plan
• Challenges in Friendship: Interpersonal Communication
• Communication Strategies with a Vulnerable Population
• Company X: Improvement of Communication and Promotion
• Communication in Negotiation: Process and Barriers
• Communication Networks
• Communications: Technology and Personal Contact
• Compassionate Communication and Humanism in Nursing
• Communication Technology: Impact on Personal Relationships
• Advocacy and Communication in Healthcare
• Autism Spectrum Disorder Communication
• Functional Communication Training via Telehealth for Young Children With Autism Spectrum Disorder
• The Invention of the Telegraph in the Communication Context
• Sociology of Communications and Media
• 5G Networks and Vehicle-to-Everything Communications
• Servant Leadership and Communication: Islam Religion and Indian Culture
• Indian Greeting Traditions: Intercultural Communication Study in India
• Argumentative and Alternative Communication Systems
• The Song “Just Give Me a Reason”: Interpersonal Communication
• Communication in Negotiation in Management
• Nonverbal Communication Norms and Chronemics
• Marketing Communication Strategy for a Guest House
• Communication with the Audience in Mary Shelly’s “Frankenstein”
• Nike’s Cause Marketing. Justice Communication
• Communication Workers of America Union’s Profile
• Communication, Decision Making and Conflict Management
• Mark Rober: Communication Skills Analysis
• Messaging & Face-to-Face Communication: Setting Goals
• Intercultural Communication: Problems and Benefits
• Business Communication Trends in Organizations
• Communication and Working in the Group
• Nurses in Handover Communication Analysis
• Effective Communication: Email Etiquette Definition
• AIDET Communication Process in the Healthcare
• The Coca-Cola Company’s Communication Plan
• Ethical Communication and Its Principles
• Active Listening Method of Communication
• Communication: Message Creation and Delivery
• Anglicare Company’s Communication Structures
• Change Initiative and Communication Types
• Communication in a Multicultural Environment
• Communication and Cultural Conflicts
• Blue Sky’s Integrated Marketing Communication
• Communication Differences: Male vs Female
• Collaborative Model of Care in Nursing Communication
• Communication Anxiety and Treatment Methods
• Tongue in Communication and Personality Generation
• Technology and Communication in Today’s World
• Communication and Persuasion Functions: Comparison and Connection
• Women’s Leadership and Communication Theories
• Eliminating Non-Verbal Communication Challenges Across Cultures
• Crew Communication Failure During Korean Air’s Accident
• Communication Skills Training Session
• Communication With People With Disabilities
• Effective Communication and Quality in Healthcare
• Gender, Generations, and Communications
• Nurse’s Communication Quality Improvement
• Effective Presentation Skills in Medical Communication
• Telegraph: Role in the Development of Communication
• Demographics, Psychographics, and Geographics in Corporate Communication Strategy
• “Does Couples’ Communication Predict Marital Satisfaction”
• Fake News in Modern Era of Communication
• BMG Right Management vs. Cox Communication
• Role of Effective Communication in Enhancing Nurses’ Cultural Competence
• Strategic Communication Plan: The Data Center Move Project
• Diversity and Intercultural Communication in the Workplace
• Role of Communication in Organizational Behavior
• The Power of Verbal and Non-Verbal Communication
• Employee Communication: Cultural Differences between Americans & Russians
• The Six Cs of Effective Communication
• Communication: Notions of the Public Sphere
• Technology: The Bias of Communication
• Principle of Interpersonal Communication on the Example of Image
• Comparison of Gender Differences in Communication
• Nursing: The Importance of Communication
• Augmentative and Alternative Communication in the Classroom Environment
• The Present and Future of the Business Communication
• Technological Development in Communication
• Digital Communication Systems and Its Impact on Democracy
• Visual Communication. Natural Food Packaging Colors
• Societal Mores in Communication and Interaction
• Communications and Media: Blogging and Community
• The Value of Blogs, Problems and Opportunities, Communication Patterns
• Intercultural Communication thru Literature
• Symbolic Interactionism as a Tool for Conveying Ideas: Dissecting the Process of Communication
• Cuban Ancestry in Nursing Cultural Communication
• Interpersonal Communication in YouTube Videos
• Implementation of Electronic Communications Privacy Act
• Business Communication Aspects
• Communication Technology Business Units
• Email Communication and Its Phenomenal Growth
• Healthcare Marketing Communication and Strategies
• Messengers’ Influences on Communications
• Nurses and Patients’ Communication
• Dementia Patients: Communication Strategy and Techniques
• Integrated Marketing Communication
• Picture Exchange Communication Systems for Autists
• Communication Strategies in Dementia Patients
• Digital Technologies Role in Communication and Social Life
• Intercultural Business Communication in Japan
• Digital Divide – Information and Communication Technologies
• Public Speaking Experience and Recommendations for Improvement
• Landmark Court Cases in Digital Communication
• Intercultural Business Communication in Brazil
• “Workplace Communication” by Newman and Goode
• Intervention for Communication Impairments in Traumatic Brain Injury
• Digital Communications Practices in the Workplace
• Managing Conflict: Understanding Interpersonal Communication
• Improving Police Morale and Community Communication
• Communication in Black Communities
• Communication Styles at the Workplace
• Communication in Veterinary Practice
• Importance of Business Communication and Management
• The Impact of Effective Communications in an Organization
• Gospel Communication Elements of Culture
• Cyber Bullying Messages in Communication Networks
• Communication Strategies for Virtual Teams
• Communication as a Barrier to Providing Healthcare
• Construction Project Management and Communication
• Elderly Health Assessment and Communication
• The Power of Trust in Effective Communication
• Communication: Self-Evaluation Commentary
• Effective Communication Skills for Presentations
• Strategies to Improve Communication Between General Practitioners and Community Nurses
• Gendered Communication in the Workplace
• Leadership and Communication in Healthcare Setting
• Overcoming Communication Barriers: Complete Loss of Speech
• Information and Communication Impact on Innovation
• How Communication Affects Leaders in an Organization and Vice Versa
• Communication Technologies: Symbolic Communication
• Nonverbal Communication as an Essential Part of Conversation
• Using YouTube as a Customer Communication Vehicle
• Persuasion in Business Communication
• Non-Verbal Communication: A Personal Case
• Internet Communications and Media
• The Impact of the Culture and Communication in International Business
• Problem Solution: Global Communications
• Information Communication Technology and Managerial Work
• Communication in Contemporary Management
• Effective Communication and Conflict Resolution in Nursing
• AIDET Communication Framework in Nursing
• Effective Communication and Interpersonal Skills
• Greggs Company’s Communication Theory
• Emirates Nuclear Energy Corporation’s Communication
• Organisational Communication in the UK’s Restaurant Industry
• Riverbend City’s Flood Disaster Communication
• Kenyan Government and Media Communication
• Team Communication’s Importance for Successful Teamwork
• Communications: Online Dating and Its Perspectives
• A Hurricane Threat: A Risk Communication Plan
• Better Communication in Resolving Road Congestion
• Risk Communication in Pandemic Prevention
• Gaia Foundation Digital Marketing and Communication Plan
• Communication Milestones in Relationships
• Effective Communication Within Teams
• Communication Strategy for a Project During Planning, Launching, and Monitoring
• Communication Patterns in Lewis’ Model
• Communication and Professional Nursing Program Analysis
• Communication Strategy Used by Nurses to Enhance Patient Satisfaction
• Stereotypes and Prejudices in Intercultural Communication
• Communication With Stakeholders
• Accountability, Leadership, Professionalism, Good Communication, and Safety in Prescribing
• COVID-19: Dynamic Capability and Crisis Communication
• Communication, Leadership, and Organizational Skills in Emergency Response
• Communication Problems in Healthcare Attendants
• Communication and Ability to Be Persuasive
• The Future of Internal Communication in Business
• The Western Journal of Communication Analysis
• Good Leadership and Communication Components
• Impacts on Communication: Discussion
• Analysis of Communications Aspects
• Chapters 4-5 of “A Century Communication Studies” by Gahrke & Keith
• Communication and Development of Companies
• The Journal of Communication Theory Analysis
• Development and Productivity of Communication
• The Journal of Communication and Religion Analysis
• The Communication Studies Journal Analysis
• A Historical Exploration of Language, Reality, and Communication
• Communication Technology’s Impact on Global Terrorism
• The “Philosophy of Communication Inquiry” Book by Holba
• Patient-Medical Provider Communications
• Adapting Communication to Students’ Needs
• Researching of Communication Channels
• Identifying and Evaluating Communication in Organizations
• Rigid Mindsets and Lack of Communication
• Effective Communication and Interpersonal Success
• Social Communication: The Role of Culture
• Communication Skills Teaching Methods
• Verbal and Non-Verbal Communication in Various Cultures
• Industrial Processes and 5G Communication Technology
• Issues in Healthcare and Effective Communication with Organization Stakeholders
• The Association of Public-Safety Communications Officials International
• Effective Communication Tips for Better Relationships
• Non-Verbal Communication in Portraying Emotions
• The California High-Speed Rail Project Communication
• Unfortunate Circumstance of Ineffective Communication
• The Communication of Neurons: Neuroanatomy
• Introverts’ and Extroverts’ Process of Communication
• Importance and Benefits of Mobile Communications for Today’s Society
• Problematic Situations in Client Communication
• Nonverbal Communication in Relationships
• The U-Curve Model: Managing Intercultural Communication
• Public Speaking and Communication Apprehension Problem
• Impact of Various Types of Communication on Adolescents’ Behavior
• Intercultural Communication in Real Life Situations
• What Must Be Taught via the Use of a Language for Communication
• The Gender Influence on the Language of Communication
• Limiting Smartphones Use in Communication
• Interpersonal Communication: The Fundamentals
• Communication Challenges in Vascular Dementia and Dysphagia
• Civilization: Interpersonal Communication
• Deep Dive Reading and Intercultural Communication
• Communication Accommodation Theory
• Business Communication Essentials: The Letter
• Aspects of Communications Technology
• Telephone Technology: Impact on Communication Field
• Intercultural Conflict Communication Style
• How Technology Affects Communication
• Organizational Change Management and Communication
• Augmentative and Alternative Communication for Children and Adults
• The IT-Project Communication Plan
• The Quality of Treatment Planning and Communication With Patients
• Everybody’s Ethnic: Communication Between Cultures
• Telephone Communication From Theoretical Perspectives
• Communication: Living in a Bubble of Social Media
• Verbal and Non-Verbal Communication Skills
• Leadership, Management, and Communication in Nursing
• Picture Exchange Communication System Research
• Creating a Communication Strategy
• Barriers to Cross-Cultural Communication
• The Importance of Cultural Intelligence in Communication
• Barriers to Intercultural Communications
• Transnational Corporations’ Cross-Cultural Communication
• How Culture Shapes Communication
• Body Language as a Core Non-Verbal Communication Signal
• Cross Cultural Communication: Role of China in the International Market
• Technology and Students’ Approaches to Communication and Education
• Importance of Internal Crisis Communication
• Cross-Cultural Communication in American Organization
• The Importance of In-Team Communication in Primary and Emergency Healthcare
• Researching of Health Communication
• Means of Expression in Communication
• Medical Management and Communication of Neurological Alterations
• Neurons Communication and the Action Potential
• Asking Questions for Effective Interpersonal Communication
• Communication Skills in Leadership
• Patient-Provider Communications
• Communication Inhibitors’ Effect on Relationships
• Near Field Communication Technology Application
• Effective Leader Communication Advantages
• 5G Networks and V2x Communications in the Car Industry
• Effective Business Communication
• Culture and Communication in Business
• Communication Competence Analysis
• The Written Communication in the Field of Organizational Management
• Aspects of Nursing Communication
• Communication Barrier With Non-English-Speaking Patients
• Strategies To Increase Interpersonal Communication Skills With Community Partners
• Patient Engagement Activities and Communication Strategies
• Interprofessional Communication in the Healthcare Team
• Communication Skills in Healthcare Workers
• Importance of Communication in the Workplace
• Mobile Technologies and Business Communication
• How is Lying Affecting Business Communications Today?
• Case Communication in Social Media Networks
• Communication and New Media
• Cultural Systems and Values in Communication
• Communication With Refugees in the Jordanians Kingdom
• The Study of Communications: Influence
• Will the New Communications Technologies Bring a New “Age of Democracy”?
• Improving Healthcare Staff Communications
• Assertive Communication at Work: Family Communication
• The Would-Be Borrower Communication Conflict
• Types of Business Communication
• Oversimplification of Health and Communication
• Communication and Organizational, Interpersonal, and Language Barriers
• Diversity and Intercultural Communication in Business
• Aspects of Communication Exchange
• Crisis Communications Plan
• Online Communication and Its Impact on Society
• Effective Management Communication at Work
• Culture and Its Impact on Communication
• Poor Communication in a Geological Project Implementation
• Enhanced Communication Role in Protecting Residents and Patients’ Rights
• Communications Plan, Written Communication, and Presentation Plan Alignment
• Verbal and Nonverbal Communication
• Discussion of Communication Strategies
• The Black Lives Matter Movement and Communication Theories
• Why Communication Skills Are Important in Business
• The Targeted Audience of the Communication
• Essence of Computerized Communication in Business
• Analysis of Communication in Medicine
• Will the New Communication Technologies Bring a New Age of Democracy?
• Multitasking: The Impact on Communication
• Virtual Team Case Study. Communication Issue
• Communication in a Hospital Setting
• Augmentative and Alternative Communication Methods
• Aspects of the Non-Verbal Communication
• The Importance of Active Listening in Communication
• Communication Issues and Conflict Resolution
• Nonverbal Communication and Its Cultural Aspects
• The Link Between Leadership and Communication Styles
• Register-Guard: Communications Systems Policy
• Mass Communication and Media Risk and Uncertainty
• Digital Communication and Private Conversations
• Safety, Communication, and Informatics in Nursing
• American and Chinese Cultures and Communication
• Leading Change: Effective Cross Cultural Communication
• Communication and Personality in Negotiation
• Effective Communication: Nonverbal Communication
• Communication Climate in an Organization
• Cultural Communication in the Medicine
• The Link Between Communication and Cultural Sensitive
• Public Communication Professionals and Debates
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• Effects of Organizational Culture on Communication
• The Link Between of Communication and Organizational Change
• What Should Be Considered to Effective Communication
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• The Role of Effective Communication in Nursing
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• An Effective Communication With Adult Patients
• Social Media Crisis Communication for Business
• Plan of Care: Communication and Care of Patient with Multisystem Failure
• Importance of Communication in Enhancing Customer Service in Medical Offices
• The US Business Communication Courses: Cross-Cultural Instruction
• Impact of Social Networks on Communication
• Promoting Positive Outcomes Through Targeted Communication Within Cultural Groups
• The Relationships Between Technology Progress and Communication
• Nonverbal Communication Methods in Health Care
• Public Communication From Propaganda and Argumentation
• Linking Effective Teams and Communication Modes

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These essay examples and topics on Communication were carefully selected by the StudyCorgi editorial team. They meet our highest standards in terms of grammar, punctuation, style, and fact accuracy. Please ensure you properly reference the materials if you’re using them to write your assignment.

This essay topic collection was updated on January 22, 2024 .

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BUS210: Business Communication

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Effective communication skills are a prerequisite for succeeding in business. Communication tools and activities connect people within and beyond the organization in order to establish the business' place in the corporate community and the social community, and as a result, that communication needs to be consistent, effective, and customized for the business to prosper.

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Unit 1: Introduction to Business Communication

Communication is an important part of your self-concept. This unit will help you solve problems by understanding yourself and others and recognizing the role you play as communicator. You will learn about different models of the communication process, as well as the most widely-recognized elements of those processes. You will also learn to recognize the audience-based contexts of communication and discover the challenges of framing business communication in an ethical and effective manner.

Completing this unit should take you approximately 4 hours.

Unit 2: Delivering Your Message

This unit focuses on importance of delivering your message, and examines how language can improve and diminish the effectiveness of business communications. Language plays a significant role in how you perceive and interact with the world as well as how culture, language, education, gender, race, and ethnicity all influence this dynamic process. Throughout this unit, you will discover ways to avoid miscommunication and also identify constructive ways to deliver an accurate message to a targeted audience.

Completing this unit should take you approximately 6 hours.

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Your self-awareness influences your effectiveness as a communicator, as does how others  view you. Since people select, organize, and interpret words and ideas in many different ways, audience analysis is a vital part of crafting meaningful messages. In this unit, you will learn how to analyze yourself and your audience to maximize your communication effectiveness.

Unit 4: Effective Business Writing

This unit will discuss writing in business context, and how effective writing compares with effective speaking. Successful writing develops from good habits like reading, targeted writing practice, and critical thinking, and is characterized by the use of rhetorical and cognitive strategies. In this unit, you will learn how to apply appropriate styles and ethical principles in business writing contexts while recognizing the kinds of barriers that can challenge communication objectives and outcomes. You will also explore the different ways that writing skills are applied and how to write effective documents.

Unit 5: Developing and Delivering Effective Presentations

This unit will teach you how to create effective, ethical, and persuasive speeches. You will examine potential obstacles that can impede communication, and explore the ways you can use your presentation skills in business situations.

Completing this unit should take you approximately 9 hours.

Unit 6: Negative News and Crisis Communication

Clear and concise communication takes on increased importance in times of crisis. This unit will cover effective ways to deliver negative messages, including the standard process of presenting a buffer or cushion statement, an explanation, the negative news itself, and then a redirecting statement, and you will appreciate how eliciting negative news through feedback is an important way to avoid problems. Every organization should have a crisis communication plan, and this unit will teach you the elements of a crisis plan and how to manage press conferences.

Completing this unit should take you approximately 3 hours.

Unit 7: Intrapersonal and Interpersonal Communication

This unit will ask you to examine your self-concept – how you communicate with yourself. You will also examine how you communicate with others – your interpersonal communication habits – and learn how those characteristics can be explained by social penetration theory and predicted by rituals associated with human interaction and conversation. Effective communication can improve how individuals handle disagreements and misunderstandings.

Unit 8: Intercultural and International Communication

Because business is now truly international, you need to be prepared for when your role as a business communicator crosses cultures, languages, value and legal systems, and borders. This unit will explain the cultural characteristics that typify the business world, and review the effects of intercultural communication on management styles and the global marketplace.

Unit 9: Group Communication, Teamwork, and Leadership

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4.15: Assignment- Communicating in Business

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Your task is to read the statements below and rate your perception of your communication skills.

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After rating your skills, write a short response to the following questions (max 500 words)

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• How do you think this class will help you improve or  build upon your current communication skill set?

Your task is to write an email to your instructor to introduce yourself. Put your first and last name and the assignment title in the subject line. For example: Maria Ruiz Assignment 1

Your message should address the following:

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• A brief discussion of how you view your current communication skill levels. Were there any parts of the quiz that surprised you? What are your strongest and weakest skills?
• Is there anything in the class/syllabus that worries you? Any topic you are excited about or have extensive experience with?

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Chapter 1: Effective Business Communication

Venecia Williams

Learning Objectives

• Examine the importance of being a good communicator
• Define the communication process
• Explain 8 essential components of communication
• Discuss the role of ethics in communication

Communication is an activity, skill, and art that incorporates lessons learned across a wide spectrum of human knowledge. Perhaps the most time-honoured form of communication is storytelling. We’ve told each other stories for ages to help make sense of our world, anticipate the future, and certainly to entertain ourselves. The art of storytelling draws on your understanding of yourself, your message, and how you communicate it to an audience that is simultaneously communicating back to you. Your anticipation, reaction, and adaptation to the process will determine how successfully you are able to communicate. You were not born knowing how to write or even how to talk—but in the process of growing up, you have undoubtedly learned how to tell, and how not tell, a story out loud and in writing.

Effective communication takes preparation, practice, and persistence. There are many ways to learn communication skills; the school of experience, or “hard knocks,” is one of them. But in the business environment, a “knock” (or lesson learned) may come at the expense of your credibility through a blown presentation to a client. The classroom environment, with a compilation of information and resources such as a text, can offer you a trial run where you get to try out new ideas and skills before you have to use them to communicate effectively to make a sale or form a new partnership. Listening to yourself, or perhaps the comments of others may help you reflect on new ways to present or perceive, thoughts, ideas and concepts. The net result is your growth; ultimately your ability to communicate in business will improve, opening more doors than you might anticipate.

Importance of Good Communication Skills

Communication is key to your success—in relationships, in the workplace, as a citizen of your country, and across your lifetime. Your ability to communicate comes from experience, and experience can be an effective teacher, but this text and the related business communication course will offer you a wealth of experiences gathered from professional speakers across their lifetimes. You can learn from the lessons they’ve learned and be a more effective communicator right out of the gate.

Business communication can be thought of as a problem-solving activity in which individuals may address the following questions:

• What is the situation?
• What are some possible communication strategies?
• What is the best course of action?
• What is the best way to design the chosen message?
• What is the best way to deliver the message?

In this book, we will examine this problem-solving process and help you learn to apply it in the kinds of situations you are likely to encounter over the course of your career.

Communication Influences Your Thinking about Yourself and Others

We all share a fundamental drive to communicate. Communication can be defined as the process of understanding and sharing meaning (Pearson & Nelson, 2000). You share meaning in what you say and how you say it, both in oral and written forms. If you could not communicate, what would life be like? A series of never-ending frustrations? Not being able to ask for what you need or even to understand the needs of others?

Being unable to communicate might even mean losing a part of yourself, for you communicate your  self-concept —your sense of self and awareness of who you are—in many ways. Do you like to write? Do you find it easy to make a phone call to a stranger or to speak to a room full of people? Perhaps someone told you that you don’t speak clearly or your grammar needs improvement. Does that make you more or less likely to want to communicate? For some, it may be a positive challenge, while for others it may be discouraging. But in all cases, your ability to communicate is central to your self-concept.

Take a look at your clothes. What are the brands you are wearing? What do you think they say about you? Do you feel that certain styles of shoes, jewelry, tattoos, music, or even automobiles express who you are? Part of your self-concept may be that you express yourself through texting, or through writing longer documents like essays and research papers, or through the way you speak.

On the other side of the coin, your communications skills help you to understand others—not just their words, but also their tone of voice, their nonverbal gestures, or the format of their written documents provide you with clues about who they are and what their values and priorities may be. Active listening and reading are also part of being a successful communicator.

Communication Influences How You Learn

When you were an infant, you learned to talk over a period of many months. When you got older, you didn’t learn to ride a bike, drive a car, or even text a message on your cell phone in one brief moment. You need to begin the process of improving your speaking and writing with the frame of mind that it will require effort, persistence, and self-correction.

You learn to speak in public by first having conversations, then by answering questions and expressing your opinions in class, and finally by preparing and delivering a “stand-up” speech. Similarly, you learn to write by first learning to read, then by writing and learning to think critically. Your speaking and writing are reflections of your thoughts, experience, and education. Part of that combination is your level of experience listening to other speakers, reading documents and styles of writing, and studying formats similar to what you aim to produce.

As you study business communication, you may receive suggestions for improvement and clarification from speakers and writers more experienced than yourself. Take their suggestions as challenges to improve; don’t give up when your first speech or first draft does not communicate the message you intend. Stick with it until you get it right. Your success in communicating is a skill that applies to almost every field of work, and it makes a difference in your relationships with others.

Remember, luck is simply a combination of preparation and timing. You want to be prepared to communicate well when given the opportunity. Each time you do a good job, your success will bring more success.

Communication Represents You and Your Employer

You want to make a good first impression on your friends and family, instructors, and employer. They all want you to convey a positive image, as it reflects on them. In your career, you will represent your business or company in spoken and written form. Your professionalism and attention to detail will reflect positively on you and set you up for success.

In both oral and written situations, you will benefit from having the ability to communicate clearly. These are skills you will use for the rest of your life. Positive improvements in these skills will have a positive impact on your relationships, your prospects for employment, and your ability to make a difference in the world.

Communication Skills Are Desired by Business and Industry

Oral and written communication proficiencies are consistently ranked in the top ten desirable skills by employer surveys year after year. In fact, high-powered business executives sometimes hire consultants to coach them in sharpening their communication skills. According to the National Association of Colleges and Employers (2018), the following are the top five personal qualities or skills potential employers seek:

• Communication skills (verbal and written)
• Strong work ethic
• Teamwork skills (works well with others, group communication)
• Analytical skills

Knowing this, you can see that one way for you to be successful and increase your promotion potential is to increase your abilities to speak and write effectively. An individual with excellent communication skills is an asset to every organization. No matter what career you plan to pursue, learning to express yourself professionally in speech and in writing will help you get there.

What is Communication?

Many theories have been proposed to describe, predict, and understand the behaviours and phenomena of which communication consists. When it comes to communicating in business, we are often less interested in theory than in making sure our communications generate the desired results. But in order to achieve results, it can be valuable to understand what communication is and how it works. All communication is composed of three parts that make a whole: sharing, understanding, and meaning.

Sharing  means doing something together with one or more person(s). In communication, sharing occurs when you convey thoughts, feelings, ideas, or insights to others. You also share with yourself (a process called intrapersonal communication) when you bring ideas to consciousness, ponder how you feel about something, figure out the solution to a problem, or have a classic “Aha!” moment when something becomes clear.

The second keyword is understanding . “To understand is to perceive, to interpret, and to relate our perception and interpretation to what we already know.” (McLean, 2003) Understanding the words and the concepts or objects they refer to is an important part of the communication process.

Finally,  meaning  is what you share through communication. For example, by looking at the context of a word, and by asking questions, you can discover the shared meaning of the word and better understand the message.

Watch the following video reviewing Types of Communication

• Interpersonal communication is any message exchanged between two or more people.
• Written communication is any message using the written word.
• Verbal, or oral, communication is any message conveyed through speech.
• Nonverbal communication is any message inferred through observation of another person.

Communications Process: Encoding and Decoding

In basic terms, humans communicate through a process of  encoding  and  decoding . The encoder is the person who develops and sends the message. As represented in Figure 1.1 below, the encoder must determine how the message will be received by the audience, and make adjustments so the message is received the way they want it to be received.

Encoding is the process of turning thoughts into communication. The encoder uses a ‘medium’ to send the message — a phone call, email, text message, face-to-face meeting, or other communication tools. The level of conscious thought that goes into encoding messages may vary. The encoder should also take into account any ‘noise’ that might interfere with their message, such as other messages, distractions, or influences.

The audience then ‘decodes’, or interprets, the message for themselves.  Decoding  is the process of turning communication into thoughts. For example, you may realize you’re hungry and encode the following message to send to your roommate: “I’m hungry. Do you want to get pizza tonight?” As your roommate receives the message, they decode your communication and turn it back into thoughts to make meaning.

Of course, you don’t just communicate verbally—you have various options, or channels, for communication. Encoded messages are sent through a channel, or a sensory route, on which a message travels to the receiver for decoding. While communication can be sent and received using any sensory route (sight, smell, touch, taste, or sound), most communication occurs through visual (sight) and/or auditory (sound) channels. If your roommate has headphones on and is engrossed in a video game, you may need to get their attention by waving your hands before you can ask them about dinner.

The  transmission model of communication describes communication as a linear, one-way process in which a sender intentionally transmits a message to a receiver (Ellis & McClintock, 1990). This model focuses on the sender and message within a communication encounter. Although the receiver is included in the model, this role is viewed as more of a target or endpoint rather than part of an ongoing process. You are left to presume that the receiver either successfully receives and understands the message or does not. Think of how a radio message is sent from a person in the radio studio to you listening in your car. The sender is the radio announcer who encodes a verbal message that is transmitted by a radio tower through electromagnetic waves (the channel) and eventually reaches your (the receiver’s) ears via an antenna and speakers in order to be decoded. The radio announcer doesn’t really know if you receive their message or not, but if the equipment is working and the channel is free of static, then there is a good chance that the message was successfully received.

The  interaction model  of communication describes communication as a process in which participants alternate positions as sender and receiver and generate meaning by sending messages and receiving feedback within physical and psychological contexts (Schramm, 1997). Rather than illustrating communication as a linear, one-way process, the interaction model incorporates feedback, which makes communication a more interactive, two-way process. Feedback includes messages sent in response to other messages. For example, your instructor may respond to a point you raise during class discussion or you may point to the sofa when your roommate asks you where the remote control is. The inclusion of a feedback loop also leads to a more complex understanding of the roles of participants in a communication encounter. Rather than having one sender, one message, and one receiver, this model has two sender-receivers who exchange messages. Each participant alternates roles as sender and receiver in order to keep a communication encounter going. Although this seems like a perceptible and deliberate process, you alternate between the roles of sender and receiver very quickly and often without conscious thought.

The  transaction model  of communication describes communication as a process in which communicators generate social realities within social, relational, and cultural contexts. In this model, you don’t just communicate to exchange messages; you communicate to create relationships, form intercultural alliances, shape your self-concepts, and engage with others in dialogue to create communities. In short, you don’t communicate about your realities; communication helps to construct your realities (and the realities of others).

The roles of sender and receiver in the transaction model of communication differ significantly from the other models. Instead of labelling participants as senders and receivers, the people in a communication encounter are referred to as communicators. Unlike the interaction model, which suggests that participants alternate positions as sender and receiver, the transaction model suggests that you are simultaneously a sender and a receiver. For example, when meeting a new friend, you send verbal messages about your interests and background, your companion reacts nonverbally. You don’t wait until you are done sending your verbal message to start receiving and decoding the nonverbal messages of your new friend. Instead, you are simultaneously sending your verbal message and receiving your friend’s nonverbal messages. This is an important addition to the model because it allows you to understand how you are able to adapt your communication—for example, adapting a verbal message—in the middle of sending it based on the communication you are simultaneously receiving from your communication partner.

Eight Essential Components of Communication

The communication process can be broken down into a series of eight essential components, each of which serves an integral function in the overall process:

Environment

Interference.

The source imagines, creates, and sends the message. The source encodes the message by choosing just the right order or the best words to convey the intended meaning and presents or sends the information to the audience (receiver). By watching for the audience’s reaction, the source perceives how well they received the message and responds with clarification or supporting information.

“The message is the stimulus or meaning produced by the source for the receiver or audience” (McLean, 2005). The message brings together words to convey meaning but is also about how it’s conveyed — through nonverbal cues, organization, grammar, style, and other elements.

“The channel is the way in which a message or messages travel between source and receiver.” (McLean, 2005). Spoken channels include face-to-face conversations, speeches, phone conversations and voicemail messages, radio, public address systems, and Skype. Written channels include letters, memorandums, purchase orders, invoices, newspaper and magazine articles, blogs, email, text messages, tweets, and so forth.

“The receiver receives the message from the source, analyzing and interpreting the message in ways both intended and unintended by the source” (McLean, 2005).

When you respond to the source, intentionally or unintentionally, you are giving feedback. Feedback is composed of messages the receiver sends back to the source. Verbal or nonverbal, all these feedback signals allow the source to see how well, how accurately (or how poorly and inaccurately) the message was received (Leavitt & Mueller, 1951).

“The environment is the atmosphere, physical and psychological, where you send and receive messages” (McLean, 2005). Surroundings, people, animals, technology, can all influence your communication.

“The context of the communication interaction involves the setting, scene, and expectations of the individuals involved” (McLean, 2005). A professional communication context may involve business suits (environmental cues) that directly or indirectly influence expectations of language and behaviour among the participants.

Interference, also called noise, can come from any source. “Interference is anything that blocks or changes the source’s intended meaning of the message” (McLean, 2005). This can be external or internal/psychological. Noise interferes with normal encoding and decoding of the message carried by the channel between source and receiver.

Your Responsibilities as a Communicator – 4 tips

Whenever you speak or write in a business environment, you have certain responsibilities to your audience, your employer, and your profession. Your audience comes to you with an inherent set of expectations that is your responsibility to fulfill. The specific expectations may change given the context or environment, but two central ideas will remain: be prepared, and be ethical.

Preparation

Being prepared means that you have selected a topic appropriate to your audience, gathered enough information to cover the topic well, put your information into a logical sequence, and considered how best to present it.

Organization

Being organized involves the steps or points that lead your communication to a conclusion. Once you’ve invested time in researching your topic, you will want to narrow your focus to a few key points and consider how you’ll present them. You also need to consider how to link your main points together for your audience so they can follow your message from point to point.

You need to have a clear idea in your mind of what you want to say before you can say it clearly to someone else. It involves considering your audience, as you will want to choose words and phrases they understand and avoid jargon or slang that may be unfamiliar to them. Clarity also involves presentation and appropriate use of technology.

Conciseness

Concise means to be brief and to the point. In most business communications you are expected to ‘get down to business’ right away. Being prepared includes being able to state your points clearly and support them with trustworthy evidence in a relatively straightforward, linear way. Be concise in your choice of words, organization, and even visual aids. Being concise also involves being sensitive to time constraints. Be prepared to be punctual and adhere to deadlines or time limits. Some cultures also have a less strict interpretation of time schedules and punctuality. While it is important to recognize that different cultures have different expectations, the general rule holds true that good business communication does not waste words or time.

Ethics in Communication

Communicating ethically involves being egalitarian, respectful, and trustworthy—overall, practising the “golden rule” of treating your audience the way you would want to be treated. Communication can move communities, influence cultures, and change history. It can motivate people to take a stand, consider an argument, or purchase a product. The degree to which you consider both the common good and fundamental principles you hold to be true when crafting your message directly relates to how your message will affect others.

The Ethical Communicator Is Egalitarian

The word “egalitarian” comes from the root “equal.” To be egalitarian is to believe in basic equality: that all people should share equally in the benefits and burdens of a society. It means that everyone is entitled to the same respect, expectations, access to information, and rewards of participation in a group. To communicate in an egalitarian manner, speak and write in a way that is comprehensible and relevant to all your listeners or readers, not just those who are ‘like you’ in terms of age, gender, race or ethnicity, or other characteristics. In business, an effective communicator seeks to unify the audience by using ideas and language that are appropriate for all the message’s readers or listeners.

The Ethical Communicator Is Respectful

People are influenced by emotions as well as logic. The ethical communicator will be passionate and enthusiastic without being disrespectful. Losing one’s temper and being abusive are generally regarded as showing a lack of professionalism (and could even involve legal consequences for you or your employer). When you disagree strongly with a coworker, feel deeply annoyed with a difficult customer, or find serious fault with a competitor’s product, it is important to express such sentiments respectfully.

The Ethical Communicator Is Trustworthy

Trust is a key component in communication, and this is especially true in business. Your goal as a communicator is to build a healthy relationship with your audience and to do that you must show them how they can trust you and why the information you are about to share with them is believable. Your audience will expect that what you say is the truth as you understand it. This means that you have not intentionally omitted, deleted, or taken information out of context simply to prove your points. They will listen to what you say and how you say it, but also to what you don’t say or do. Being worthy of trust is something you earn with an audience. Many wise people have observed that trust is hard to build but easy to lose.

The “Golden Rule”

When in doubt, remember the “golden rule,” which is to treat others the way you would like to be treated. In all its many forms, the golden rule incorporates human kindness, cooperation, and reciprocity across cultures, languages, backgrounds, ad interests. Regardless of where you travel, with whom you communicate or what your audience is like, remember how you would feel if you were on the receiving end of your communication and act accordingly.

Being a good communicator is essential to becoming a successful business person. Therefore, it is important to learn how to communicate well. The first step in that process is understanding what effective communication means. This will help you to evaluate and improve your communication skills.

End of Chapter Activities

1a. thinking about the content.

What are your key takeaways from this chapter? What is something you have learned or something you would like to add from your experience?

1b. Review Questions

Discussion Questions

• Recall one time you felt offended or insulted in a conversation. What contributed to your perception?
• When someone lost your trust, were they able to earn it back?
• Does the communicator have a responsibility to the audience? Does the audience have a responsibility to the speaker? Why or why not?

1c. Applying chapter concepts to a situation

Communicating with a supervisor

Mako is an international student enrolled in a post-degree program in Vancouver. She has been working at a grocery store for the past three months on Tuesdays, Thursdays and Fridays when she doesn’t have class. Mako enjoys working at the grocery store and gets along well with her colleagues and supervisor. Customers often comment on her professionalism and friendliness and she has noticed that her communication skills have improved.

When she applied for the job and filled out her available hours, she made sure to state that she could only work a maximum of 20 hours per week as an international student. She mentioned it once more during the interview and was told it would not be a problem.

Since then her supervisor has asked her to work overtime in a few instances to accommodate a colleague who was running late. That was not a problem. However, recently her supervisor asked if she could pick up an extra shift for two weeks because one colleague was out sick. Mako is not comfortable working so many hours over her maximum, but she is worried her supervisor might be upset and think she is not a team player.

What should Mako do? How should she communicate her decision to her supervisor?

1d. Summary Writing

Read this article from Salesforce.com on the 10 Must-Have Communication Skills for Business Success . Summarize the article and identify which of these skills you would like to improve.

Content Attribution

This chapter contains content from Communication for Business Professionals – Canadian Edition which was adapted from Business Communication for Success in 2013 by  University of Minnesota Libraries Publishing  through the  eLearning Support Initiative . The 2018 revision continues to be licensed with a Creative Commons license (CC BY-NC-SA) following the precedent of a publisher who has requested that they and the original author not receive attribution.

Ellis, R. and Ann McClintock,  You Take My Meaning: Theory into Practice in Human Communication  (London: Edward Arnold, 1990), 71.

Leavitt, H., & Mueller, R. (1951). Some effects of feedback on communication.  Human Relations, 4 , 401–410.

McLean, S. (2003).  The basics of speech communication . Boston, MA: Allyn & Bacon.

McLean, S. (2005).  The basics of interpersonal communication  (p. 10). Boston, MA: Allyn & Bacon.

NACE. (2018). Employers Want to See These Attributes on Students’ Resumes. Retrieved August 26, 2020, from https://www.naceweb.org/talent-acquisition/candidate-selection/employers-want-to-see-these-attributes-on-students-resumes/

Pearson, J. C., & Nelson, P. E. (2000).  An introduction to human communication: understanding and sharing . Boston: McGraw Hill.

Schramm, W.,  The Beginnings of Communication Study in America  (Thousand Oaks, CA: Sage, 1997).

Video Attribution

This chapter contains the video Types of Communication Interpersonal, Non Verbal, Written Oral Video Lesson Transcript Stud by Zaharul Hafiq from YouTube.com.

Chapter 1: Effective Business Communication Copyright © 2020 by Venecia Williams is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License , except where otherwise noted.

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20+ Great Business English Topics and Lesson Activities

For Business English students, it’s important that ESL lessons are based on the needs of their day-to-day work.

They want to practice situations taken from their professional environment, and discuss real-life Business English topics.

Some are: making phone calls, being able to hold and carry on conversations, speaking with colleagues, preparing and giving presentations, or negotiations. 

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Coming up with creative activities and finding good topics for your lessons can be tough and time-consuming.

The Business English activities in this post will save you time and effort in making quality content for your lessons.

About the Business English Topics And Activities

Topic: airbnb business travel, topic: commuting to work, topic: big business (amazon, coca-cola, netflix, etc.), topic: artificial intelligence and future technology, topic: music, bonus activity.

Lessons including well-designed activities will prepare your students for their professional lives and give them the necessary skills and vocabulary needed to communicate effectively in English.

The 20 activity suggestions you’ll find in this post relate to the topics of business travel, commuting to work, big business, artificial intelligence, technology, and music.

The activities you can do on these business English topics are from specific lesson plans based on videos , which come equipped with a range of different printable Business English worksheets , conversation topics, speaking exercises, listening activities, and writing exercises for adults.

Below are some examples of activities from these lessons that can help your Business English students improve their communication skills.

Airbnb has been expanding their services to open up the market for business travelers.

They are simplifying the process of booking and launched some tools which automatically organize your business trip expenses. This new business travel program is coming out strong.

• Phone Calling
• Writing Accommodation Descriptions
• Leaving Reviews
• Mobile App Concepts
• Debate With Hotel Owner
• Comparing and Contrasting

This topic works especially great with Business English lessons in the real estate, hospitality, or mobile app industries, but also in general for any businessmen or women who have to travel for their jobs.

This is an especially engaging Business English topic for a few reasons: it’s controversial (hotel owners aren’t happy about AirBnB) and it’s a hot topic (more and more people are choosing Airbnb over hotels).

Airbnb is a relatively new global powerhouse, revolutionizing the hospitality industry the same way that Uber revolutionized the taxi industry.

Activity: Phone Calling

Put students in pairs or a group. Assign each student a different role from the roles below, or they can choose one.

Students have to imagine that they are Airbnb hosts who just hosted:

• A small group of middle-aged business travelers
• A small group of young adult party travelers
• A small family of 4 with young children
• An individual traveler who came with his dog

Students then ‘call’ their ‘friends’ (another student in the class) to either leave a voicemail or talk about the experience (or complain about the experience!).

They should describe how the experience was as the host for these types of travelers:

• What was different about hosting each of their stays?
• Was it positive or negative and why?
• Did anything good, bad, surprising, or unusual happen during their stay?

You could even have them imagine what could be a positive and negative experience for hosting these types of travelers.

You could even get a bit more creative with this one by assigning a pair of students a role from the list above, and they have to call the ‘host’ (their partner) and ask them questions or make special requests about their stay, e.g:

• Am I allowed to bring my dog to your property?
• Is there a nice cafe in the area where I can bring my laptop to do work?
• We have a baby who cries a lot during the night. Will this bother you?

Even though with Airbnb, you would probably just message the host online, but in this case, you can make it a phone call to practice speaking.

Activity: Writing Accommodation or Property Descriptions & Reviews

Students work with a partner or group and imagine they are Airbnb hosts offering a special, exotic, or unique type of accommodation rental.

They should discuss and agree on the type of home rental they have to offer, where in the world it is, and create their own online listing for this rental on Airbnb.

In the listing, they should explain what type of rental it is, the location, the check-in and check-out procedure, a description and special features of the accommodation, and other housing details and rules.

Make students offer something different or special about their property – something they wouldn’t get somewhere else. Remember, they want to sell the experience!

Students then present their accommodation profile description to the other students in the class and then give their listing to another student or group.

The other student or group then makes a detailed review for that listing, imagining they actually stayed there.

Activity: Creating Mobile App Concepts in the Sharing Economy

Put students in pairs and give them a list of other mobile apps in the sharing economy.

• Neighborgoods

Based on the name of the app, students have to discuss and explain what they imagine the concept of the app to be and how it works.

After students work together for a couple of minutes, go around the class and ask them to report their answers. If they’re not able to imagine what it might be, you can just tell them.

Ask them questions like:

• Would this type of app be useful for you? Why or why not?
• Which app from this list would help you the most?

Try to create an in-depth class discussion about all of these apps.

For the apps listed above specifically, you can discuss things like:

• If parking is a problem for your students (JustPark)
• What they do with their dog when they go on a trip (DogVacay)
• If they would be interested to drive with a stranger for many hours (BlaBla Car)
• If they’ve ever eaten at someone’s home, from another country or culture (HomeDine)

Then, students can either work with the same or different partners to create their own concept for a mobile app in the sharing economy.

They should focus on things like:

• The special features of the app
• What problem it solves / Why it’s a good idea
• How it works
• What problems could happen when people use your app

An alternative to this one is I’ve also had students imagine that they were the founders of Airbnb, and they have to come up with their own detailed story behind the establishment of the company, which turned out to be a fun activity.

Activity: Debate Between AirBnB Representative and Hotel Owner

Put students in pairs or two small groups and they prepare for a debate.

One student or group takes the position of an AirBnB company representative and the other takes the position of a Hotel Owner.

Each side must prepare, defend, and present their positions to the other groups, presenting information about…

• Why they believe their accommodation service is better (at least 3 advantages of your service) Students must talk about the top reasons to stay in a hotel over Airbnb, or vice versa.
• If you think Airbnb should be legal or illegal and why (obviously the AirBnB rep will say it should be legal and the hotel owner will say it should be illegal)
• The positive impact your service has on society and the economy
• What actual people and guests have said about your accommodation services

You can refer to this article to help students talk about Airbnb versus hotels  if they are having trouble coming up with ideas.

Your role as the teacher will be the moderator during the debate – generating follow-up questions for the students or groups when they present their sides. Keep the debate clean and flowing smoothly.

Activity: Comparing and Contrasting (Hotels vs. AirBnB or Uber vs. Taxi)

If for any reason you don’t want to make this an official ‘debate,’ another thing you could do is just make it a general, in-depth class discussion, conversation, or compare & contrast about the advantages and disadvantages of staying in Airbnb in comparison with hotels.

Make sure students talk about their own experiences.

Transition the discussion to the conflict between Uber and Taxi, because they are facing a similar conflict for similar reasons.

If your students enjoyed the discussion about AirBnB and hotels, an interesting follow-up lesson topic for you might be about a  businessman who is building hotels designed for outer space .

Many businessmen and women in the modern world have to commute for hours and hours per week to their jobs or for work purposes. Sitting in the car or public transit like this can really have a negative impact on one’s overall lifestyle.

• Telling a Story
• Commenting on YouTube
• Expressing Frustrations or Complaining
• Talking About Lifestyle & Daily Routines

The reason this topic works so well in Business ESL lessons is that it reaches such a wide spectrum of people.

Everyone who has a job as an employee in a company, a school, a factory, etc has a unique situation. All Business English students usually have a lot to say about their experience commuting (or home office if they have that privilege!).

Activity: Telling a Story

Students work in pairs.

Student A: This student imagines that he/she spends a lot of time commuting and is very pessimistic about the situation.

This student believes that they have the worst commute in the world. Describe the situation in detail. The student should complain about it as much as possible and why they hate it so much.

They should take notes on:

• Where you live
• Your daily routine
• Where you go to work
• What’s so bad about the commute / What are the conditions of the commute
• How commuting makes you feel

The student then has to tell one negative story that they have had during their commute.

Student B: This student imagines that they spend a lot of time commuting but is very optimistic about the situation.

This student loves the situation that they have. They should discuss and explain in detail why they have the best commute in the world, talk about it as much as possible and why they enjoy it.

Also, they take notes on:

They tell one positive story that they’ve had during your commute.

After the students write notes for their roles (give them a few minutes), have them describe their situations to their partner.

They should listen to their partner’s situation carefully because they should then report the details of their partner’s situation back to the class!

Activity: Commenting on YouTube

At the beginning of the video, the reporter complains about her long daily routine and commute, and then she says to the audience:

“Before you go and post that comment telling me to ‘move closer’, you need to see that I’m not the only person doing this.”

In pairs, students should come up with a response that the following type of people would write or say to the reporter in the YouTube comments section, e.g:

• What could be a rude response to that statement in the comment section of the video?
• What could be an empathetic response to that statement in the comment section of the video?
• What could be a funny response to that statement in the comment section of the video?

Another activity you could do is give students some imaginary comments to that video, and then the students have to write responses to these imaginary comments. You can make it a speaking or writing activity.

For example, here are a few possible comments to that video:

Comment #1:

“Americans are completely crazy and lazy. You drive these huge cars to work and in  reality , you don’t need to. Look at the Netherlands and Denmark – they have very efficient bicycle transport systems and bicycles are much more environmental. It’s stupid to drive everywhere.”

Comment #2:

“The best solution to this problem is self-driving cars. Our tax money should go more to support the production of self-driving cars. That way when people commute they can do productive things.  The solution to public transit is getting better wifi connections on the subways and buses.”

You can instruct one student to write a response which agrees with each comment, and the other student to write a response which disagrees with each comment, something along those lines.

Activity: Expressing Frustrations & Complaining

Put students in pairs, or in two groups. You’ll distribute to each student pair or group two cards which read:

• A: Riding on public transport
• B: Driving in a car

Students must work together to come up with a list of all the things that frustrate them, annoy them, stress them out, or make them angry while (1) riding on public transport and (2) driving a car.

The group which comes up with the most things in the time limit (3 minutes should be good) wins.

This activity usually works really well because everyone gets angry, stressed, frustrated, etc. at some point while driving a car or riding public transportation.

A lot of good vocabulary can also come out of this one. You can even teach a couple of fun phrasal verbs related to driving when you talk about this topic:

• Cut (someone) off  – “I hate when I’m driving and someone cuts me off and then I have to slam on my brakes.”
• Pull (someone) over  – “I hate when I’m driving only a little bit above the speed limit and a police officer pulls me over.”
• Freak out  – “I hate driving with my father. He always drives aggressively and freaks out about small things.”
• Run over  – “I hate when I run over a nail or a sharp object and my tire goes flat.”
• Hold (someone) up  – “I hate when traffic holds me up and makes me late for work.”

You can use this activity for teaching students other terminology that is useful for expressing complaints or frustrations:

• I get frustrated when…
• I get all stressed out when…
• It gets me so worked up when…
• It pisses me off when…
• I totally freak out when…
• I lose my mind when…
• It drives me nuts when…

Have students then use these expressions to talk about their frustrations commuting or about their job in general.

Activity: Talking About Lifestyle, Commuting, and Employment Situations

Spending hours commuting and then hours at the office has become so integrated into the modern working world that it can have quite a profound impact on our quality of life and lifestyle, which is why it’s good to talk about in a language lesson.

Here’s an activity you can do that will give your students a good opportunity to talk about their lifestyle, commute, and employment situation.

It’s also simple, easy to prepare, and generates quality conversation.

Print a number of statements on cards and give them to the students or write them on the whiteboard in class.

Put students in pairs or groups. Have them discuss if they think the following statements are generally true or false and why:

• People are generally happier if they travel to work by car instead of public transportation.
• In the USA, people generally commute to work or school by train or bus.
• 10 days of paid vacation per year is fair from an employer.
• Regular exercise helps people deal with stress from work.
• People are more productive if they have a 4-day working week instead of 5.

Put students in pairs or groups. Have them discuss if the following statements are true or false for them personally and have them explain why:

• There is a positive working atmosphere at my job.
• I am satisfied with my work-life balance.
• Every day I eat a balanced and healthy breakfast before work.
• When I commute to work I try to be productive on the way.
• I prefer working from home rather than going to an office.
• I spend too much time at work socializing with my colleagues.

Speaking about daily routines is also a great activity if you’d like to focus on the present simple as a grammar point for your lesson.

Using big companies and corporations as a topic in your Business English lessons is practical for obvious reasons and you can make it fun too for your students.

It’s especially great to use big business as a topic if you actually have adult students who work in big companies, but they’re also applicable topics for students who have their own business or who work in smaller companies.

• History & Fun Facts
• Developing a Product
• Making Slogans
• Analyzing the Impact of Technology on Jobs

Activity: History & Fun Facts About Big Companies

As a lead-in or warm-up exercise to a lesson about big business, you can search and find some fun or interesting facts or history about the companies.

One quick activity you could do to lead to a topic is a simple fill-in-the-blank that looks something like this:

Below are 5 interesting facts about Amazon. Let the students fill in the blanks with words that they think fit.

• The founder Jeff Bazos wanted to name the company Amazon which has products from ‘A to Z’ symbolizing a large size, just like the Amazon ________________________ .
• Amazon.com started as a bookstore in Jeff Bazos’ ________________________ .
• The combined ________________________ of Amazon’s warehouses is enough to hold more water than 10,000 Olympic pools.
• Today Amazon has more than 350,000 ________________________ .
• One of Amazon’s first offices had a ________________________ which employees would  ring every time a sale was made.

Below are 5 interesting facts about Coca-Cola. Fill in the blanks with words that you think fit.

• The Coca-Cola ________________________ is recognized by 94% of the world’s population.
• The word “cola” is derived from the kola ________________________ , which contains caffeine and can have medicinal value.
• Coca-Cola can be a good ________________________ for insect bites on your skin.
• Coca-Cola spends more money on ________________________ than Microsoft and Apple combined.
• A few people once tried to sell the Coca-Cola ________________________ to Pepsi, but they were reported to the FBI.

A fun activity you can follow up with this one is instruct students to research any big business they have in mind and search for some fun facts about that company or the story behind how it started.

If they can’t think of one, you can give them  a list of the biggest or most well-known companies  in the world.

Have them give a few-minute presentation in the following lesson about the start or history of the company and a few fun facts about it. This is also good for developing presentation skills for adults in English.

They can use the questions below to help them give their presentation:

• Who started the company and when? How did the idea originate?
• What were some important moments in the company’s history?
• What are some of the company’s most successful products or services? Describe them in detail.
• What’s special or different about this company compared to the competitors?
• What are some fun facts about your company?

Activity: Developing a Product

Amazon launched a prototype store called ‘Amazon Go’ in December of 2017 – it’s a type of grocery store where you can go shopping and add things to your virtual cart so that you don’t have to wait in line or check out.

You add the products to your shopping cart and you can just leave the store, and Amazon will automatically charge your account.

They have developed other types of products and services over the years that have been successful, such as the Amazon Kindle (E-Reader) and Amazon Echo (voice-controlled smart speaker/personal assistant).

In this activity, what you do is have students work together on product development for Amazon or for another big company.

Students work with a partner or group. They imagine to be product developers for Amazon and create two of their own products, or services provided and sold by Amazon.

They should discuss and create names for the products or services, which industry the products or services are in, and then write a description for each explaining how it works, what problem it solves, what’s so special about it, as well as what problems they have experienced in the development.

It can be a special kind of mobile app, tech gadget, clothing item, or something else.

Of course, it doesn’t necessarily have to be from Amazon. You can have students choose another company.

One way you could get your students to come up with a good idea is instruct them to think of some brands that they generally buy, and then brainstorm what products they think would be cool to have from those brands.

Or you can have them think of some problems or frustrations they have in their daily life and what product or service would solve those problems for them. In the case of Amazon Go, the problem was that people hate waiting in lines at supermarkets.

Remind students that it doesn’t have to be realistic, it can be something imaginary.

Most of your students who will do this activity probably haven’t developed a product before. Keep it basic, simple, and fun, and it should go ok.

You just want students to be creative and work together to make something special.

One time I had a group who made a personal assistant who did all of his presentations for him because he hated public speaking, which I thought was pretty funny.

Students should then present their new product to the other students or groups.

Activity: Making Slogans

This is a straightforward activity and easy to assign and it works great with any student who is in marketing. Students also tend to have fun with it.

Basically, all you need to do is assign students to make a slogan for whatever company or brand you’re discussing.

One thing I’ve done to make it interesting and add a little twist to it is to have students make a list of good and bad slogans for one company.

That one has definitely brought a couple laughs to the lesson, especially for the bad slogans.

Here are a few examples I’ve gotten from students for bad company slogans for Coca-Cola:

• “Feed your sugar addiction.”
• “Put on the big pounds.”
• “Teeth are overrated.”

Anyway, give them some examples of some real slogans that have already existed for the brand before they make their own.

A few actual ones for Coca-Cola are:

• “Open Happiness”
• “Life Tastes Good.”
• “Taste the Feeling.”

The advantage of having students make their own slogan or quote is that it lets student use creativity. When students have to think creatively, they’re forced to use important vocabulary terms and language structures in a special kind of way.

In any case, have your students share and present their slogans and quotes to the other students in the class.

Another great type of ESL group activities are information gap activities. Get 10 ideas here.

Activity: Analyzing the Impact of Technology on Jobs

Another great theme and activity that comes from a discussion about companies like Amazon, is analyzing the impact of technology on jobs.

That’s one big criticism of concepts like Amazon Go that I’ve discussed with my students. The more jobs that robots do for us, the more jobs they take away from humans (Amazon Go takes jobs away from cashiers).

One activity you could do on this is to have students brainstorm and come up with two more jobs, companies, or businesses that have been taken over or lost to technological advances.

Students should specify the name or type of the technology, which industry it is in, and three general impacts of this technology (can be positive or negative impacts).

Two examples I remember hearing from students was about VHS and video rental stores being lost to online streaming services like Netflix, and driving jobs being lost to self-driving cars.

Technology : Online streaming

Industry : Entertainment

• It put VHS video rental stores out of business
• It makes people lazier because they don’t go to the video store anymore
• Illegal online pirating of films and TV becomes easier

Technology : Self-driving cars

Industry : Automotive

• Less need for delivery drivers, truckers, and taxis
• Fewer accidents on the road because machines are more precise than humans
• People can focus on other things in the car if they don’t have to concentrate on driving

You can give these examples to your students if they don’t think of them.

You can also give students the task of coming up with two jobs where it could be very difficult for technology to take over. Which jobs do you think technology couldn’t do in the future? Students should specify why it would be difficult to take over these jobs using this technology.

Doing an ESL lesson activity about the impact of technology on jobs leads us to the next point: Artificial intelligence and future technology, which has its feet in many industries and certainly draws interest from Business English students.

• Interview With a Humanoid Robot
• Making a Sci-Fi Film Plot
• Forming Opinions

This topic works especially great with Business English lessons in the IT or programming industry, but also in general for any businessmen or women who use technology regularly for their jobs.

This is an especially engaging Business English topic for a few reasons – it can get a little dark (a humanoid robot which can communicate freaks people out a bit!) and it’s also relevant – artificial intelligence and machine learning is making its way into a lot of industries, products, and software these days.

It’s interesting when the stuff that used to be sci-fi stuff turns into reality, and that’s what you want to focus on in your Business English lessons.

Activity: Interview With a Humanoid Robot

Watch the video about Sophia the robot with your students.

Basically, what students do is make an interview with her.

Sophia the robot makes for a great English lesson, period. Students are usually quite intrigued by “her” and there are so many different directions you can take this lesson.

After watching the video, instruct each student to create and write five extra questions that they would want to ask Sophia. (Questions which are not in the video interview).

After they are finished making their questions, they ask their partner the questions they made. Students then answer their partner’s questions from the perspective of Sophia the robot.

Here are some words or topics students could either use in their questions or use just as general topics to help them make their questions:

After a student answers each question, their partner should try to ask a follow-up question or two – a question you ask on the spot based on the answer you get.

Explain the concept of a follow-up question to your students and show them examples:

Original question : “What emotions do you feel?”

Answer : “I feel curious.”

Follow-up question : “Why do you feel curious?”

Answer : “I feel curious because I want to know why I was created and why I’m different than normal humans.”

Follow up question : “Can you imagine why you were created?”

Having students ask follow-up questions is great practice for developing interview and conversational skills because they have to think on their feet without time to prepare.

Activity: Making a Sci-Fi Film Plot

Watch the sci-fi short film about ‘Sight Systems’ which forecasts the evolution of ‘Google Glasses’ and Virtual Reality (which are also great topics to discuss in your Business English lessons).

After you watch the video with your students, a fun activity you could have your students do is to imagine that they are directors creating the next scenes to the short film they just watched about Sight Systems.

They should work in pairs and discuss and write what the next five scenes will be. Have them describe the scenes in detail and explain what happens in each scene.

Students then share what they came up with the other students in the class.

After this, put the students back together and they should come up with a short plot for a similar type of short film that they saw.

The plot must focus on the dangers of future technology. Alternatively, you could give them the option of creating a movie plot focusing on the bright sides of technology.

Activity: Forming Opinions and Interview Quotes

This activity can actually be applied to a range of different topics.

Put the students in pairs and have them imagine to be speaking from the perspective of the following companies or people.

Students have to make an opinion from the standpoint of each company or person.

• Gas Company
• Electric Car Company
• Solar Panel Company
• Environmental Activist
• Auto Technician
• Car Consumer

For the people above, you could have students imagine they were interviewed about their thoughts on electric charging highways.

What do they think about electric highways? Do they support or oppose them? Let them explain their opinion.

Then they have to agree on what would be the most important quote or statement from that interview.

Give students some  useful phrases for expressing opinions  to help them make their opinions or quotes, which are at least three sentences long and they explain their opinion.

You could give students an ideal example quote from an interview with an Environmental Activist:

“In the long-term, electric charging highways will be a great solution for decreasing pollution because it promotes the consumption and usage of electric vehicles, which are much better for the environment than gas-powered vehicles. However, in the short-term, electric charging highways could produce a negative impact on the environment because of the intense construction work that will be needed to create these highways all across the country. Therefore, I see a positive long-term effect and a negative short-term effect.”

You want your students to form something similar for each of the roles, then students should present the opinions or quotes they made together to the rest of the class.

Doing ESL lesson activities about music is fun and there’s a lot of different directions you can take this topic in a lesson.

Music is also a big business with all of the jobs in music production, sound technology, festivals, online streaming services like Spotify, and these days even vinyl is making a comeback.

• Organizing an Event
• Making a Business Plan
• Giving a Presentation

This topic works especially great with Business English lessons in the music industry, but also in general for any businessmen or women who use are interested in music.

This is an especially engaging Business English topic for a few reasons – people love music and it’s a big part of life for many people.

Activity: Organizing an Event

Have students work with a partner. They should imagine they are event organizers and are planning a festival concept for next summer.

They want to make it even better than the Belgian festival “Tomorrowland” and the most luxurious festival in the world.

What luxuries will there be? What special things can be added, implemented, planned, organized, or done in order to create a better festival experience for the guests?

Students should discuss these points together. They can use the discussion questions below to help them:

• What special luxuries, things, offers, products, facilities, and features you will provide?
• What will be different about the campsite? How will you make it better than Dreamville?
• Describe the atmosphere. What’s unique about the stages and performances?
• Describe the security concept. How will you make the event safe and what are the policies?

Students should then give a presentation about their festival concept to the other groups and describe in as much detail as possible what the festival will be like.

After hearing from the other groups, students can discuss which festival concept was the best and why and give advice about what might help their festival to be better.

Activity: Making a Business Plan

Students work together with a partner or group. They imagine that they are opening a vinyl store in their town. They must make a business plan and a to-do list.

Watch the video “Czech businessman leads vinyl revival” here.

They can answer these questions in their business plan:

• What is the name of your vinyl shop?
• Other than vinyls, what will you need to get started?
• How will your vinyl shop stand out from the competition?
• Describe what kind of theme or atmosphere the shop would have. How would you decorate the shop/front window?
• Describe your ideal kind of customer or target market.
• Describe your ideal kind of employee or shop assistant.
• What could be some clever ways to advertise your shop?
• What will be the biggest challenges of opening the shop?

Students can then present their business plan to the other students in the class.

Activity: Giving a Presentation

Students work with a partner or group. They imagine they are giving a presentation to a group of vinyl fanatics.

They should choose from one of the topics below they’d like to do a presentation about, or they can also make their own topic.

They should prepare and give a one-minute presentation to the other groups on their chosen topic.

Even if they don’t know much about the topic, you can just instruct them to be as creative as possible and come up with some interesting things to talk about.

Here are the topics they can choose from:

• How to create a sustainable future for vinyl
• The guide to shopping for and listening to vinyl like a pro
• The future of music
• Why the age of vinyl in the 70s beats today’s digital age
• The steps to starting up a successful vinyl shop

You can have students do research on the internet if they have access.

You can also give students the choice to also come up with their own idea for a presentation, anything in the music sector. It doesn’t have to be specifically related to vinyls.

The most important thing is that students have a structure for their presentation, have researched important information about it, and teach the class something interesting.

You can also have students include one of each of the following things in their presentation:

• A problem (Music has become too digital in modern ages.)
• A statistic or fact (Over 7.6 million vinyls were sold in the US in 2018.)
• An opinion (We believe that vinyls will continue to be popular for years.)
• A quote (Zdenek Pelc said, “If people like something, they need something touchable.”)

This one last bonus activity you could do will help your students develop the skills they need for business and professional reasons.

Have them give a “show and tell” presentation or just simply talk about three gadgets, tools, products, services, etc they’ve bought in the recent past related to one of their personal interests.

Have the students teach the class either how to use this product or service, how it works, why they bought it, what the features are, what problem it solves for them, etc.

Here are some actual examples from my students, which you can show your students to give them an idea of what you’re looking for:

• A new running watch
• A subscription to Netflix
• A Nintendo NES Classic Edition
• A new bicycle helmet
• A portable speaker

All of these activities referenced are meant to be engaging for your adult students in Business English lessons, but the most effective way to do them is with the full lesson plans via the links above.

Watching the videos with your students should generate extra discussion and give you extra content to work with.

Find more resources and ideas for your ESL lessons here.

3 thoughts on “20+ Great Business English Topics and Lesson Activities”

Brilliant content. Relevant topics and articles with comprehensive structural lesson plans. Thank you.

Practicing the business English lessons in he student life can be very helpful in longer run. This helps in the proper development of the individual for professional world. Thanks so much for sharing this!

This sight seems to be very good. Complete lessons for a teacher like me. Thank you so much for sharing it free of charge.

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Book Title: Student Engagement Activities for Business Communications

Authors: Melissa Ashman; Arley Cruthers; Sarah Duncan; John Grant; Karen Inkster Vance; and Panteli Tritchew

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Book Description: Student Engagement Activities for Business Communications is a compilation resource for instructors of workplace writing and oral presentations. The activities in this book can add value and energy to the classroom by engaging students in activities that support their learning. Handouts, links, activity variations, and debrief questions are included.

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Book description.

Student Engagement Activities for Business Communications is a compilation resource for instructors of workplace writing and oral presentations. The activities in this book can add value and energy to the classroom by engaging students in activities that support their learning. Handouts, links, activity variations, and debrief questions are included.

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This book is a cloned version of Student Engagement Activities for Business Communications by Melissa Ashman, Arley Cruthers, Sarah Duncan, Karen Inkster Vance, and Panteli Tritchew, published using Pressbooks under a CC BY-NC-SA (Attribution NonCommercial ShareAlike) license. It may differ from the original.

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