Barriers to Effective Communication
Cite this chapter.
- Timothy E. Quill
Part of the book series: Frontiers of Primary Care ((PRIMARY))
705 Accesses
3 Citations
Barriers almost inevitably develop when two people attempt to join together in the pursuit of common objectives. Because no two individuals are identical in terms of background, experience, mood, and expectations, the process of coming to know one another involves a series of potential roadblocks as differences are identified and worked through. Many times the flow is smooth, and differences enhance rather than inhibit the relationship. But other times significant barriers evolve, and, if not properly identified, explored, and resolved, they can inhibit the creation of a therapeutic relationship. When the sense of trust, openness, and respect needed to establish this therapeutic relationship (Rogers, 1961b) does not exist, it can impair the other functions of the interview (i.e., determining the nature of the problem, communicating information, and implementing a treatment plan) (Cohen-Cole and Bird, 1986).
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
- Available as EPUB and PDF
- Read on any device
- Instant download
- Own it forever
- Compact, lightweight edition
- Dispatched in 3 to 5 business days
- Free shipping worldwide - see info
Tax calculation will be finalised at checkout
Purchases are for personal use only
Institutional subscriptions
Unable to display preview. Download preview PDF.
You can also search for this author in PubMed Google Scholar
Editor information
Editors and affiliations.
Department of Medicine, Division of Primary Care, New York University Medical Center, 550 First Avenue, 10016, New York, USA
Mack Lipkin Jr. M.D.
American Academy on Physician and Patient, 550 First Avenue, 10016, New York, USA
East Boston Neighborhood Health Center, 10 Grove Street, 02128, East Boston, MA, USA
Samuel M. Putnam M.D.
University of Massachusetts Medical Center, 55 Lake Avenue North, Worcester, USA
Aaron Lazare M.D.
Miles Institute for Health Care Communication, 06516, West Haven, CT, USA
J. Gregory Carroll Jr. Ph.D.
New York University Medical Center, 550 First Avenue, 10016, New York, NY, USA
University of Rochester School of Medicine and Dentistry, 14642, Rochester, NY, USA
Richard M. Frankel Ph.D.
Residency Program in Internal Medicine, Highland Hospital of Rochester, 14620, Rochester, NY, USA
Rights and permissions
Reprints and permissions
Copyright information
© 1995 Mack Lipkin Jr. M.D.
About this chapter
Quill, T.E. (1995). Barriers to Effective Communication. In: Lipkin, M., Putnam, S.M., Lazare, A., Carroll, J.G., Frankel, R.M. (eds) The Medical Interview. Frontiers of Primary Care. Springer, New York, NY. https://doi.org/10.1007/978-1-4612-2488-4_8
Download citation
DOI : https://doi.org/10.1007/978-1-4612-2488-4_8
Publisher Name : Springer, New York, NY
Print ISBN : 978-1-4612-7559-6
Online ISBN : 978-1-4612-2488-4
eBook Packages : Springer Book Archive
Share this chapter
Anyone you share the following link with will be able to read this content:
Sorry, a shareable link is not currently available for this article.
Provided by the Springer Nature SharedIt content-sharing initiative
- Publish with us
Policies and ethics
- Find a journal
- Track your research
Academia.edu no longer supports Internet Explorer.
To browse Academia.edu and the wider internet faster and more securely, please take a few seconds to upgrade your browser .
Enter the email address you signed up with and we'll email you a reset link.
- We're Hiring!
- Help Center
barriers of communication 2.pdf
Related Papers
Clement OKHAKHU, Ph.D.
European Journal of Education Studies
Noor Hanim Rahmat, (Associate Professor, Dr) , Ain Amilia
The success of an organization does not only rely on the rapid growth of their profits. Behind each success of the projects, there is a good relationship and cooperation between all members of the company. To ensure the work goes smoothly, communication is the vital key in achieving it. Without proper communication between the members of the company, the agreement while working cannot be accomplished. Therefore, this study aims to seek the various types of communications at the workplace. At the same time, this study investigates how the communication barriers affect the flow of communication and information at the workplace. A set of questionnaires was developed and distributed to employees in different companies. The questionnaire comprises different sections; demographic profile, the types of communications and the communication barriers. The participants contributed to this survey were in total of 31 respondents. The respondents involved had assessed the survey based on their personal experiences in their respective organizations. The results of the study showed that both verbal and non-verbal communications at the workplace played big roles in ensuring the smooth flow of the company. Other than that, the communication barriers at the workplace existed in which it could affect the growth of the company. Therefore, the findings of this study can help employers to be aware of the challenges and plan on how to overcome it. Recommendations for future research in this area are concluded at the end of this study.
International Journal of Asian Social Science
Noor Hanim Rahmat, (Associate Professor, Dr) , SITI KHADIJAH OMAR
Effective communication creates a positive working environment and thus increases the job performance of the staff. However, the absence of proper communication between the members of an organisation or a company would result in failure to achieve the agreement while working. Therefore, this study aims to investigate how perceptual factors, verbal, and non-verbal communication can be barriers to effective communication in the workplace. A set of questionnaires is used and distributed to workers of various industries in different companies. It consists of five parts: the demographic profile, verbal communication, non-verbal communication, work environment, and organisational values. A total of ninety-four (94) responses are received and recorded. Findings reveal how perceptual, verbal, and non-verbal factors influence the flow of communication in the workplace. Consequently, the findings of this study can help employers and employees to improve communication at all levels for the betterment of the work performance of all workers. Contribution/ Originality: This paper contributes to the existing literature by offering clear explanations of how perceptual, verbal, and non-verbal barriers affect the communication flow in the workplace. By analysing the highlighted barriers, employers can be mindful of the challenges in communication at work and strategise systematic ways on how to ensure effective communication among workers for a smooth flow of the company.
Jena Winder
Chia Shun Kit
As a manager, we need to know the different aspects of communication in order to communicate effectively and efficiently. And at this moment, barriers of communication will occur. Barriers of communication are obstacles that affects in the workplace from exchanging ideas and thoughts. By eliminating those barriers, it helps us to prevent misunderstanding. Put it in a simple way, barriers are equivalent to “Noise” (Danny, 2009). The objective of this report aims to achieve the following targets: 1. To scrutinize five types of communication barriers that will distort the message delivery process. 2. To elicit three ways how managers can improve their communication skills.
asri salleh
Communication refers to two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information but also create and share meaning. Communication is better when both parties understand the messages and skills in communication important to create effective communication between both parties like listening, observing, speaking, questioning, analysing, and evaluating skill. The objectives of this study were to identify the effect of communication between superior and subordinate. The data were collected using questionnaires and interviews. Descriptive statistic procedures were employed to describe the level of communication. The correlation between the independent variables and dependent variables were tested at 0.05 significant level using Pearson Correlations. The finding of this study indicated that the level of communication for both bottom up and top down communication were moderate because sometimes communication could either turn to b...
pratima uniyal
International Virtual Symposium: Research, Industry & Community Engagement (RICE)
Noor Hanim Rahmat, (Associate Professor, Dr)
The topic of communication is a universal topic across disciplines, across cultures and even across languages. According to Wang, Aenis, & Siew, (2019), studies in communication are constantly being done by different disciplines or even to compare across discipline. Researchers have also looked at effective communication by different cultures and even languages. It seems apparent that communication skills are universal and knowing factors to promote effective communication is vital in organizations. Similarly, Bergman Dellve and Skakgert (2016) assert that communication promotes tolerance and minimize conflicts. Knowing how and what to say at different situations is a skill many should master in order to minimize misunderstanding. Poole (2016) states that communication is a process that the sender and receiver masters. Failure to master the communication process leads to the emergence of barriers.
BEST Journals
With the globalisation and rapid increase in competitiveness of the economy, emphasis on improving the quality of care and services provided by the hospitals has enlarged. Hospitals are increasingly showing interest in expansion of effective internal communication in regard to nurses because nurses are the lifeline of hospitals in terms of patient care, pivotal in hospital efforts to gain credibility and improving the working efficiency of hospitals, so it is necessary to communicate with them timely, effectively, precisely and clearly. In the lieu of aforesaid factors, the aim of the study is to understand the communication obstacles faced by nurses in their duties in their hospital context and suggest the possible measures to reduce the communication gaps. To gather the information, data was collected from the nurses working in hospitals of Jaipur, through semi-structured interviews. Nurses were selected on the basis of their experience level, maturity and seniority for the study. The result of the study clearly brought out certain hindrances in internal communication among nurses and hospital management as change in work shifts, lack of work team involvement, strong opposition to change, fragmented work processes, poor senior-subordinates relationship, poor interpersonal relationship and job burnout.Thus, the results depicts that the communication among the hospitals are not always successful leading to more of confusion and performance deficits. To overcome the lacunae's in effective communication among the management and nurse's large number of lectures and conferences should be organized to impart training to the nurses and management staff to make them understand the role and importance of the communication and adverse effects of communication gaps on their job quality and the performance of the hospitals. Moreover, the factors that retard the smooth flow of communication in the hospitals should be eliminated or corrected. More stress should be given on face to face verbal communication. Above all, suggestions should be taken from nurses itself to suggest possible measures to enhance internal communication in the hospitals as they are most close and continuously working round the clock to provide their services to the patients and hospitals. Thus, effective communication is crucial for success of almost all the organizations to survive and excel in the economy.
IMAGES
VIDEO
COMMENTS
PDF | On Mar 16, 2018, Radhika Kapur published Barriers to Effective Communication | Find, read and cite all the research you need on ResearchGate
arise in the communication process. Many times barriers arise in the minds of the sender and receiver. The intended messages are not sent to the receivers . Types of Barriers: We face many barriers while communicating. These barriers can create obstacles in the communication process. These barriers are classified into the following types. 1.
This paper is about improving communication skills. Removing barriers to communication is one of the easiest ways to improve communication. Removing these barriers starts with an understanding of a communication model. This paper should help managers think about their own communication skills and the way they communicate day-to-day back home.
Communication is the process of transmitting information and common understanding from one person to another. In this article, I discuss the communication process, barriers to communication, and improving communication effectiveness. _____ The study of communication is important, because every administrative function
The Nine Common Barriers to Communication 55 moved his office further towards the front entry so that he was more visible and accessible. And suddenly more of his staff were stopping by to share information. We've looked at the signifi cant role psychological barriers play in hindering eff ective conversations, particularly the unwritten
Barriers to Effective Communication 111 Recognition of Barriers Sometimes the presence of a barrier is painfully explicit, although its roots and potential resolution may be less than clear. For example, a physician might be accused of being "sexist," "racist," or "too young." Explicit barriers may challenge the physician's creativity to work ...
Kinds of Barriers to Effective Communication There are barriers to communication which are of different kinds and possess various kinds of characteristics: (Communication Theory, n.d.). I Environmental and Physical Barriers - Under the environmental and physical barriers, there have been classification of barriers as follows:
The paper examines the vitality of interpersonal communication for the subsistence of an organization. Communication is the process of transmitting information and common understanding from one person to another. In this article, I discuss the communication process, barriers to communication, and improving communication effectiveness.
Communication Barriers are the results of several inadequacies that tend to distort the communication and make communication less effective. Basically three types of barriers are found in any organization these are, external barriers, organizational barriers and personal barriers. The external barriers are classified into two categories ...
and the essential skill of listening to others, before discussing barriers to communication, and how to improve communication. The book focuses on interpersonal spoken or non-verbal communication, including body language, face and voice, as well as effective speaking and listening. It does not cover written communication.
In this article, I discuss the communication process, barriers to communication, and improving communication effectiveness. ... Lunenburg, Fred C, Communication Schooling V1 N1 2010.pdf. mtunga kulwa. ... to discount what they have said. For every administrator, this means that good supervisory practices—such as clear assignment of ...
The common. barriers that take place within the course of effective communication are, noise, physical. environment, mental attitude, inappropriate feedback, poor listening skills, selection of ...
Communication—the use of available resources to convey information, to move, to inspire, to persuade, to enlighten, to connect—is an inherently ethical undertaking. Regardless of context, communication involves choice, reflects values, and has consequences. These three key elements of communication form the basis of its ethical makeup.
Physiological Barrier Physiological barriers to communication are related with the limitations of the human body and the human mind (memory, attention, and perception). Physiological barriers may result from individuals' personal discomfort, caused by ill-health, poor eye sight, or hearing difficulties. 7.1.1.
Organisational barriers: a simple conservancy organisational structure will make communication easier; an overly complex structure, on the other hand, will create the potential for communication breakdown. The number of hierarchical levels should be as few as possible. 7. Physical barriers: some Namibian conservancies cover vast areas. This ...
Language continues to remain a barrier to convey our messages to people in the globalization and communication era. Language barriers are a common challenge in international business, aviation and social settings. ey affect our daily life. Language barriers are the root causes of many problems or obstacles in health care, aviation, maritime ...
13.7 Principles of Good Communication 13.8 Barriers to Communication 13.9 Methods of Overcoming the Barriers 13.10 Significance of Communication in an Organisation 13.11 How to Make Communication Effective 13.12 Interpersonal Dynamics: Transactional Analysis 13.13 Let Us Sum Up 13.14 Key Words 13.15 Terminal Questions 13.0 OBJECTIVES
Barriers to Communication Assignment Jess Walsh It is important that we communicate well in different health and social care settings so the service users understand their care and can talk about it with staff. There are four different types of barriers: environmental, physical, language and social isolation.
Deaf students or those who are hard of hearing need extra accessibility measures to ensure they're able to participate in even basic academic activities like lectures and tutorials. Tonny Matjila ...
eventually attributes to greater job satisfaction. Lesser conflicts- Open communication in the workplace can help prevent and resolve many conflicts. Workplace conflicts are easily resolved ...