information technology support technician resume

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IT Support Technician Resume Examples

Writing a resume for a position as an IT support technician can be intimidating for many job seekers. After all, this is a specialized field that requires both technical knowledge and customer service skills. A great IT support technician resume will highlight both of these qualities in an effective and concise manner. In this blog post, we will provide a comprehensive guide to writing an IT support technician resume that will stand out to potential employers and lead to job offers. We will also include several resume examples to provide you with guidance on how to structure your own resume. By the end of this blog post, you will have the knowledge and resources necessary to write a winning resume for an IT support technician position.

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IT Support Technician

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced IT Support Technician with 8+ years of experience in providing technical support to users and customers in a variety of environments. I have excellent troubleshooting and problem- solving skills and have built a strong reputation for providing timely and accurate resolutions to any technical issues. My experience encompasses the installation, configuration, and maintenance of computer systems and networks. I am also knowledgeable about hardware and software and am comfortable working with both. I am a highly motivated individual with excellent communication skills who is capable of working independently or as part of a team.

Core Skills :

• Excellent troubleshooting and problem- solving skills
• Knowledgeable in hardware and software
• Proficiency in computer systems and networks
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong customer service and technical support skills
• Proficiency in Microsoft Office and other software applications

Professional Experience :

IT Support Technician ABC Company, June 2013 – Present

• Provide technical support to customers and users via phone, email, and in person
• Install, configure, and maintain computer systems and networks
• Perform basic troubleshooting of hardware and software issues
• Assist with the installation of new software and hardware components
• Resolve customer complaints in a timely and efficient manner
• Monitor system performance and ensure security protocols are in place
• Maintain documentation of customer interactions and system logs

IT Support Technician XYZ Company, March 2010 – May 2013

• Assisted customers with basic technical issues via phone, email, and in person
• Provided customer service and technical support in a fast- paced environment
• Installed and configured new computer systems and networks
• Troubleshooted hardware and software issues and provided timely resolutions
• Assisted with the installation of new software and hardware components

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IT Support Technician Resume with No Experience

• Recent college graduate with a degree in IT looking to gain hands- on experience as an IT Support Technician
• Supported IT systems and infrastructure in various academic, research, and volunteer settings
• Highly knowledgeable in computer hardware and software, network systems, and troubleshooting
• Possess excellent customer service, communication, and problem- solving skills
• Hardware and software installation and configuration
• Networking and system troubleshooting
• Customer service and problem solving
• Data backup and recovery
• Computer security protocols
• Technical documentation

Responsibilities :

• Assisting in the installation of hardware and software
• Providing technical support to users both remotely and in person
• Monitoring systems and identifying potential issues
• Performing troubleshooting and diagnostic processes to identify and resolve technical issues
• Resolving user inquiries and providing guidance on the use of computer systems
• Ensuring the security of computer systems and networks

Experience 0 Years

Level Junior

Education Bachelor’s

IT Support Technician Resume with 2 Years of Experience

An experienced IT Support Technician with over two years of experience in providing technical assistance to customers and colleagues. Well- versed in troubleshooting, diagnosing, and resolving hardware, software and network issues. Equipped with strong communication skills to provide quality customer service, understand customer needs and offer the best solutions. Able to work independently or as part of a team to ensure successful operations.

• Customer Service
• Network Troubleshooting & Diagnostics
• Hardware & Software Installation
• Systems Analysis & Design
• Support Documentation
• Data Backup & Recovery
• Configuration & Maintenance
• Provided technical assistance and support to customers and colleagues for hardware, software and network issues.
• Identified, diagnosed and resolved problems using problem solving techniques.
• Installed, configured and maintained hardware and software components.
• Created and updated technical documentation, user guides and manuals.
• Developed, tested and implemented network systems.
• Performed data backup and recovery procedures.
• Provided onsite and remote support to customers in a timely manner.
• Collaborated with other departments to ensure successful operations.

Experience 2+ Years

IT Support Technician Resume with 5 Years of Experience

An IT Support Technician with over 5 years of experience in providing network and system administration, installation, maintenance and support. Possesses excellent technical skills and the ability to resolve a wide array of hardware and software problems. Experienced in deploying, troubleshooting and maintaining e- commerce websites and related applications. Demonstrated ability to work in a fast- paced environment, resolving customer complaints in a timely manner. Committed to providing exceptional customer service and IT solutions.

• Installation, maintenance and support of network infrastructure
• Hardware and software troubleshooting
• Deployment and maintenance of e- commerce websites
• Customer service and problem- solving skills
• Excellent analytical, technical and communication skills
• Knowledge of computer hardware and software
• Network security
• Install, configure and maintain desktop and laptop computers, printers, scanners, peripherals and related equipment
• Diagnose and troubleshoot technical issues related to hardware, software and operating systems
• Monitor and maintain system security, user accounts and network access
• Perform system and software upgrades
• Provide technical assistance and guidance to users over the phone, via email or in person
• Troubleshoot and resolve customer complaints in a timely manner
• Maintain and update IT documentation such as technical manuals, user guides and FAQs
• Assist with the deployment and maintenance of e- commerce websites and applications
• Ensure network security through firewalls, encryption and other security measures

Experience 5+ Years

Level Senior

IT Support Technician Resume with 7 Years of Experience

Hardworking and reliable IT Support Technician with 7 years of experience providing proficient technical assistance and support in a wide range of areas. Demonstrated ability to identify and quickly resolve issues with minimal disruption. A passionate team- player with excellent organizational, problem- solving, communication and customer service skills.

• Troubleshooting & Problem Solving
• Network Administration & Configuration
• User Training & Support
• System Administration & Maintenance
• LAN/WAN Configuration & Support
• System Analysis & Design
• Database Administration & Maintenance
• Software & Hardware Installation
• Investigated problems and identified their source; determined possible solutions; tested and implemented solutions
• Installed, upgraded and configured hardware and software
• Monitored systems performance and conducted system maintenance
• Provided technical assistance and support to local and remote users
• Assisted in troubleshooting network and hardware problems
• Developed and documented user support processes and procedures
• Configured and administered network services, equipment and devices
• Created and managed user accounts, mailboxes and user access rights
• Responded to user inquiries and requests for assistance

Experience 7+ Years

IT Support Technician Resume with 10 Years of Experience

Highly experienced IT Support Technician with 10 years of experience in providing technical support and assistance across a wide range of computer systems, networks and database. Expertise in managing and troubleshooting IT systems and providing timely solutions for any technical problems. Adept in identifying and resolving complex IT issues as well as training users on the usage of new systems.

• Hardware and Software Installation and Maintenance
• Network Troubleshooting
• System and Database Management
• Security Protocols and Updates
• Technical Documentation and Reports
• Customer Service and Technical Support
• Problem- solving and Time Management
• Installed and maintained computer systems, hardware and software.
• Assisted with the maintenance of local and wide area networks.
• Managed users and networks on multiple operating systems.
• Actively monitored systems to ensure optimum performance.
• Assisted users with technical support and resolved network problems.
• Provided technical assistance to users on a variety of IT related issues.
• Completed regular system and database backups and maintenance.
• Implemented security protocols and updates to ensure data safety.
• Wrote and maintained IT documentation and reports for all systems.
• Researched and resolved complex and technical issues.
• Provided training to end users on system usage and troubleshooting.

Experience 10+ Years

Level Senior Manager

Education Master’s

IT Support Technician Resume with 15 Years of Experience

I am an experienced IT Support Technician with 15 years of experience in providing technical assistance and support related to computer systems and software. I have a broad knowledge of IT systems and networks, as well as familiarity with a wide range of hardware, software and operating systems. I am detail- oriented and have a strong customer service background. I am able to work well in a team environment and have the ability to solve problems quickly and accurately.

• Computer System Troubleshooting
• Networking and IT System administrating
• Hardware and Software Maintenance
• Software Installation and Updating
• Data Backup and Recovery
• Troubleshooting Operating Systems
• Providing technical assistance and support for incoming queries and issues related to computer systems, software and hardware
• Responding to customer queries through telephone and email
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Replacing parts as required
• Providing support for the installation of new applications and programs
• Testing and evaluating new technology
• Conducting electrical safety checks on computer equipment

Experience 15+ Years

Level Director

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What should be included in a IT Support Technician resume?

When crafting a resume for a IT Support Technician, it is important to include the right information to show employers why you are the right fit for their position. Here are the essential elements to include on your resume for an IT support technician role:

• Professional Summary: Begin your resume with a summary that outlines your IT experience, technical skills, and certifications. This should be a few sentences that capture the essence of your qualifications.
• Work Experience: List any current or past IT-related roles that you have held, including the dates you held them, the organization, and your duties and responsibilities.
• Education: Include any relevant courses and certifications related to IT.
• Technical Skills: Include any software, hardware, or programming languages you are proficient in.
• Soft Skills: Highlight any interpersonal skills that may be beneficial to the role such as teamwork, communication, and problem-solving.
• Awards and Honors: Include any awards or honors you have received in your IT career.

By following these guidelines, you will be able to create a comprehensive, professional resume for an IT support technician role that employers will be impressed by.

What is a good summary for a IT Support Technician resume?

IT support technicians play a critical role in IT departments by providing technical assistance to businesses, organizations and individuals. As such, a well-crafted resume summary should highlight a candidate’s experience and qualifications in IT support.

Highlighting skills such as problem-solving, technical competency and dedication to customer service, a good summary should show that the candidate is a reliable and knowledgeable IT support technician who can work with a diverse range of technologies and applications. The summary should also include any relevant certifications, experience in management and troubleshooting, and any other relevant qualities that demonstrate the candidate’s abilities as an IT support technician.

A good summary for an IT support technician resume should demonstrate the individual’s commitment to providing consistent and reliable technical support, with a focus on quality customer service. Moreover, it should emphasize the candidate’s experience with different software and hardware platforms, their ability to troubleshoot quickly and efficiently, and their commitment to staying up-to-date with industry trends and technologies.

What is a good objective for a IT Support Technician resume?

A good objective for an IT Support Technician resume should focus on the core responsibilities and goals of the role, and reflect the applicant’s key skills and accomplishments. IT Support Technicians are responsible for installing, maintaining, and troubleshooting hardware and software for computer systems. They must have excellent problem-solving and communication skills, as well as the ability to work quickly and efficiently.

An effective IT Support Technician resume objective should highlight the following:

• Ability to install, upgrade, and troubleshoot computer systems
• Ability to resolve technical issues quickly and accurately
• Knowledge of best practices in IT support and customer service
• Excellent problem-solving, communication, and organizational skills
• Experience with a variety of hardware and software systems
• Proven ability to provide high-quality customer service

How do you list IT Support Technician skills on a resume?

IT Support Technicians play a key role in keeping businesses running smoothly, troubleshooting computer and network problems for users and providing technical assistance. When writing a resume for this position, it is important to showcase the skills and qualifications that demonstrate your ability to perform the job.

When creating a list of skills for your IT Support Technician resume, consider the following:

• Excellent customer service skills: IT Support Technicians must be patient and provide users with the help they need in an effective and friendly manner.
• Knowledge of computer hardware and software: IT Support Technicians need to know a lot about computer hardware, software and operating systems in order to provide effective assistance to users.
• Troubleshooting and problem solving skills: IT Support Technicians need to be able to identify and troubleshoot computer and network problems quickly and effectively.
• Networking and system administration skills: IT Support Technicians need to be able to install, configure, and maintain computer and network systems.
• Communication skills: IT Support Technicians must be able to communicate technical information in a way that is understandable to users.
• Time management skills: IT Support Technicians must be able to manage their time effectively in order to meet deadlines and handle multiple tasks.

By including these skills and qualifications on your resume, you will give employers a better idea of your abilities and qualifications as an IT Support Technician.

What skills should I put on my resume for IT Support Technician?

When you’re applying for IT Support Technician jobs, it’s important to make sure that your resume accurately reflects the skills and qualifications that employers are looking for. Here are some of the key skills that you should include on your resume:

• Troubleshooting: IT Support Technicians need to have advanced troubleshooting skills in order to be able to identify and resolve issues with hardware, software, networks, and other technical equipment.
• Technical Knowledge: IT Support Technicians need to have in-depth knowledge of computer hardware, software, networks, and other technologies.
• Communication: IT Support Technicians need to be able to clearly and effectively communicate with customers, colleagues, and other professionals.
• Customer Service: IT Support Technicians need to have excellent customer service skills in order to provide customers with the best possible service and support.
• Organization: IT Support Technicians need to be able to prioritize and manage tasks effectively in order to ensure that all customer service requests are resolved quickly and efficiently.
• Problem Solving: IT Support Technicians need to be able to think critically and find creative solutions to complex problems.
• Time Management: IT Support Technicians need to be able to manage their time effectively in order to complete multiple tasks within tight deadlines.

By including the above skills on your resume, you can demonstrate to employers that you have the qualifications and experience needed to be a successful IT Support Technician.

Key takeaways for an IT Support Technician resume

As the Information Technology (IT) Support Technician, you play a crucial role in keeping businesses running smoothly. You are responsible for providing technical assistance to end users and ensuring that their computer systems and networks are operating correctly. Your resume is an important tool for getting hired for an IT Support Technician role. Here are some key takeaways for an IT Support Technician resume:

• Highlight your technical skills: One of the most important things to include on your resume is a clear and comprehensive list of your technical skills. Include the software programs, operating systems, and hardware that you are proficient in. Be sure to also mention any certifications you may have in the IT field.
• Showcase your problem-solving ability: When it comes to IT Support Technician roles, problem-solving skills are key. Be sure to emphasize your experience in diagnosing and resolving technical issues and how you use problem-solving techniques.
• Demonstrate your customer service skills: IT Support Technicians must be able to communicate effectively with end users. Include examples of how you have provided outstanding customer service and handled challenging customer requests.
• Showcase your communication skills: We all know that communication is essential in the IT field. Demonstrate your good communication skills by highlighting your ability to explain technical concepts in a straightforward way.
• Emphasize your experience: Experience is a major factor for employers when evaluating IT Support Technician resumes. Include a clear and comprehensive overview of your career history and highlight any accomplishments you have made.

By following these key takeaways, you can ensure that your resume is well-written and persuasive to hiring managers. With the help of a good resume, you will be well on your way to getting hired for an IT Support Technician role.

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Information Technology/Support Technician resume examples for 2024

Information technology/support technician resume research summary. We analyzed 5,170 information technology/support technician resumes to determine which ones land the most jobs. Below you'll find example information technology/support technician resumes that can help you get an interview (and a job offer) from companies like Robert Half and Amazon. Here are the key facts about information technology/support technician resumes to help you get the job:

• The average information technology/support technician resume is 433 words long
• The average information technology/support technician resume is 1.0 pages long based on 450 words per page.
• Customer service is the most common skill found on resume samples for information technology/support technicians. It appears on 12.4% of information technology/support technician resumes.

After learning about how to write a professional resume for an information technology/support technician, make sure your resume checks all the boxes with our AI resume builder .

Information Technology/Support Technician resume example

How to format your information technology/support technician resume:.

• Align your job title with the role you're applying for, such as Information Technology/Support Technician, to ensure consistency throughout your resume.
• Highlight achievements instead of responsibilities in your work experience section. For example, mention fixing DNS errors, performing system analysis and upgrades, or resolving end-user technical problems.
• Aim to fit your resume on one page, focusing on relevant skills and experiences that demonstrate your ability to provide technical assistance, network administration, and customer support.

Choose from 10+ customizable information technology/support technician resume templates

Choose from a variety of easy-to-use information technology/support technician resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your information technology/support technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Information Technology/Support Technician resume format and sections

1. add contact information to your information technology/support technician resume.

Information Technology/Support Technician Resume Contact Information Example # 1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | [email protected]

2. Add relevant education to your information technology/support technician resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Information Technology/Support Technician Education

Information Technology/Support Technician Resume Relevant Education Example # 1

Some College Courses In Computer Engineering Technology 2014 - 2016

DeVry University Oakbrook Terrace, IL

Information Technology/Support Technician Resume Relevant Education Example # 2

Certificate In Business 2014 - 2015

Liberty University Lynchburg, VA

3. Next, create an information technology/support technician skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an information technology/support technician resume

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

A media access control or simply MAC is a network policy that identifies or determines how the data is being transferred in two particular servers through a network cable. The purpose of a MAC protocol is to prevent network or technical issues and simplify transferring the information or data.

A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Top Skills for an Information Technology/Support Technician

• Customer Service , 12.4%
• Troubleshoot , 9.1%
• Computer System , 5.9%
• Desk Support , 4.8%
• Other Skills , 67.8%

4. List your information technology/support technician experience

The most important part of any resume for an information technology/support technician is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of information technology/support technicians" and "Managed a team of 6 information technology/support technicians over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Performed in-store computer repair, computer hardware and software troubleshooting on Windows 98/ME/2000/XP based computers and related electronics.
• Ranked #1 in top 3 measurable sales categories Named store Most Valuable Employee for 2011
• Assisted customers in troubleshooting minor technical issues.
• Installed and set up computers with Microsoft Office, Microsoft Outlook, Windows OS, Mac OS, and Linux OS.
• Increased profits through effective sales training and troubleshooting profit loss areas.
• Created and maintained a centralized and consolidated data warehouse for costuming related data (Microsoft Access relational database).
• Created a web based hardware inventory system using data scrapping scripts.
• Provided troubleshooting on printer problems and performed follow-up consultations with users to ensure quality service.
• Established new team of Macintosh professionals, providing support and troubleshoot to variety of issues.
• Performed troubleshooting and upgraded systems using a Microsoft RIS Server.
• Trained users in proper Software and hardware use.
• Completed training and warranty certification on desktop and notebook PCs, printers, and network-attached devices.
• Migrated over 300 Desktops and Laptops from Windows XP to Windows 7.
• Determined most cost effective repair/resolution to minimize customer downtime.
• Involved in customer's Windows 7, Office 2007, memory, and VPN migration projects.
• Managed the hardware and software component needs of the organization by ensuring procurement of the related supplies are viable.
• Orchestrated the promotion and implementation of Quality Center as the defect-tracking tool and defined resolution and reporting procedures.
• Created error log parser using Java to aid in debugging, reducing analysis and fix time by 25%.
• Developed test scripts for Health Services to ensure all hardware and software are Y2K compliant.
• Performed building maintenance functions to include troubleshooting and repair of CNC lathes and mills.

5. Highlight information technology/support technician certifications on your resume

Specific information technology/support technician certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your information technology/support technician resume:

• Network 5 Certification
• Certified Information Technology Professional (CITP)
• Certified Network Computer Technician (CNCT)
• IT Information Library Foundations Certification (ITIL)
• Security 5 Certification
• Cisco Certified Network Associate (CCNA)
• Master Certified Electronics Technician (CETma)
• Microsoft Certified Desktop Support Technician (MCDST)
• Cisco Certified Entry Networking Technician (CCENT)
• Computer Service Technician (CST)

6. Finally, add an information technology/support technician resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your information technology/support technician resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common information technology/support technician resume skills

• Customer Service
• Troubleshoot
• Computer System
• Desk Support
• Phone Calls
• Remote Desktop
• Network Printers
• User Support
• Software Issues
• User Accounts
• Technical Problems
• Customer Support
• Windows Server
• Workstations
• Help-Desk Support
• Technical Assistance
• Microsoft Windows
• Technical Issues
• Network Connectivity
• Software Applications
• Network Troubleshooting
• Network Issues
• Computer Software
• Software Installation
• Remote Support
• Peripheral Equipment
• Thin Clients
• Trouble Tickets
• Software Support

Information Technology/Support Technician Jobs

Links to help optimize your information technology/support technician resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Updated April 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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IT Technician Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the it technician job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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• Performing fast and efficient network support including troubleshooting, help desk functions, and correction of NT-related problems on servers and workstations
• Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
• Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting
• Provide technical assistance on enterprise e-mail system to assist new and existing users at all locations
• Create & manage users, computer accounts and their access to network resources in Active Directory
• Perform network management to include allocating, deploying, coordinating and monitoring of customer systems
• Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports
• Provide support to customers on a variety of IT issues by identifying, researching and resolving technical problems
• Assist users with backing up computer data on network file shares or CDRW drives
• Support facility infrastructure and network hardware cabling
• Assist users with backing up computer data on network file shares or external media
• Responsible for providing Tier II computer desktop support to field locations in accordance with established policies and procedures
• Provide on-site support and troubleshooting of network equipment – router, switch and firewalls
• Responsible for providing post-Help Desk support to field locations in accordance with established policies and procedures
• Assist employees via telephone, email, helpdesk tickets, and in-person requests
• Installation and support for game development consoles
• Working with Corporate IT to resolve issues
• Install, upgrade, troubleshoot and repair desktop computers and peripherals in a networked environment
• Manage physical stock and inventory
• Work with third party companies and Blizzard’s partners to resolve issues
• Creating and supporting user accounts & maintenance
• Strong professional and interpersonal skills with the ability to interact with co-workers and users in a respectful and professional manner
• Working knowledge of PC / LAN hardware troubleshooting and basic knowledge of workstation software
• Basic knowledge of Windows XP Professional
• Demonstrates strong computer skills including a good working knowledge of MS Office
• Strong knowledge of Microsoft Office suite software
• Good time management skills with ability to prioritise effectively and work to deadlines
• Knowledgeable of networking fundamentals
• Being good with difficult callers and good customer care skills
• Strong demonstrated knowledge of and experience with Windows desktop Operating Systems and Mac OSX
• Strong demonstrated knowledge of and experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

15 IT Technician resume templates

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• Serve as first point of contact for desktop computer hardware, software, printers and Active Directory users and groups
• Work with users to resolve issues as they arise
• Administration of network resources across all departments
• Monitor health of critical computer systems
• Maintain up-to-date documentation of computer systems
• Interface with vendors to resolve issues
• Provide basic software training to users
• Microsoft Server and Windows 7 certification is a plus
• Experience with LAN administration
• Knowledge of Cisco switches
• Experience with Avid Interplay

Junior IT Technician Resume Examples & Samples

• Practical knowledge and problem-solving strategies
• Able to work with senior management level and international business
• Working knowledge MAC OS and Outlook email

Entry Level IT Technician Resume Examples & Samples

• Troubleshoot technical issues reported via phone and helpdesk email system
• Troubleshoot any hardware / software issues in a efficient and timely manner
• Logs calls into the helpdesk system, assigning priority level and follow up
• Determines high priority calls as deemed necessary and ensures high priority attention
• Escalate high priority issues reported using established guidelines
• Take on misc projects in addition to regular helpdesk tasks
• Document the various Helpdesk procedures into the various support knowledge bases
• Excellent written, oral, and interpersonal communication skills
• Highly self-motivated, self-directed, and attentive to detail
• Ability to effectively prioritize and execute tasks in a fast paced environment
• Able to work in a team-oriented, collaborative environment
• Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards
• Ability to learn quickly, and adapt to new situations and new scenarios
• Strong orientation toward customer service
• Microsoft Office suite
• Microsoft Dynamics AX is a plus
• Experience with routers, switches, TCP/IP, networking
• Experience in troubleshooting LaserJet & thermal printers
• Experience with Microsoft AD & Exchange
• Experience with RFID Equipment
• Associates degree in Computer Information Systems/Computer Science or related field or or equivalent data center operations experience
• 2+ years of technical support experience in Data Center or office compute systems
• Experience with Linux/Windows Operating systems
• Experience with server and/or client hardware repair
• Experience with asset management and inventory systems
• Some manual labor involved; ability to lift and move equipment up to 50 lbs
• Availability to work extra hours when needed (including weekends)
• A+ or Network+ certifications a plus

Associate IT Technician Resume Examples & Samples

• Interact comfortably and professionally with colleagues and customers
• Install and maintenance of Windows and Mac OS
• Support IT needs for public Blizzard Entertainment events
• Move and replace hardware on a regular basis (e.g. PC’s, printers, monitors)

Senior IT Technician Resume Examples & Samples

• Strong problem solving, organization and analytical skills
• Outstanding people skills are crucial and ability to deal with big personalities
• Excellent verbal and good written communication skills
• Ability to prioritize and multitask in a fast paced growing environment

Field Service IT Technician Mumbai Resume Examples & Samples

• Installing and servicing equipment and software at customer sites
• Knowledge of router installations and networking topologies
• Experience with WAN/LAN infrastructure (cabling, cat5, rj45, rj48x, etc.)
• Knowledge and experience supporting Windows Operating Systems and Microsoft Office applications
• Arranging delivery and removal of equipment
• Administrative transactions
• Supporting the company’s internal computing infrastructure, including all network and workstation hardware, software, and physical connections, ensuring network is secure and efficient
• Ensuring that software licensing is adequate and not violated
• Assisting with the maintenance of technical drawings and descriptions of all networks and architecture
• Assisting with the Design and implementation of IT security-related systems and procedures
• Configuring routers, switches, and infrastructure hardware
• Assisting in backup procedures, access permissions, file serving, domains, and remote access
• Recommending software packages and/or technology services to facilitate the operation of the company
• Minimum of an associate’s degree in Computer Information Systems or related field required
• Minimum of 1 year of experience in this area, or combination of education and experience
• Microsoft Certified Technology Specialist (MCTS) Vista Certification or higher certification n
• Knowledge of Windows 7 or 8 and/or Certification in OSX
• Knowledge of Microsoft networking technologies
• Knowledge of Microsoft web service technologies
• Intermediate knowledge of Microsoft PC operating systems and office productivity tools
• Intermediate knowledge of computer hardware
• Ability to grow with the role as it evolves
• Self-motivated individual to ensure that deadlines and objectives are achieved in a timely fashion
• Good communication, time management and project management skills
• Administer, support and troubleshoot all studio hardware (computers, printers, monitors etc.) , software and network operating system
• Create & manage users, computer accounts and their access to network resources in Active Directory
• Install Windows 7 and all software packages remotely by using Microsoft deployment server SCCM
• Coordinate with Ubisoft Global Network Services (GNS) for IT infrastructure needs & IT related issues
• Deploy security software on all company’s computers e.g. Winmagic SecureDoc encryptions or Bitlocker for complete computer hard drive security
• Unbox and install PC hardware components such as graphics cards, SSD’s and HDD’s as part of PC deployment process
• Setup and Support conference rooms with Cisco Video Conference Systems, Polycom Phone, Projector, Projector Screen, TV, Audio system, and video surveillance system
• Manage hardware and software inventory and generated inventory reports for software licenses, hardware and network equipment
• Monitor and maintain technology to ensure maximum user support
• Train and provide recommendation for staff on existing technology
• Maintain current and accurate inventory of technology hardware, software and resources
• Research and make recommendations about purchase of technology resources
• Maintain log and/or list of required repairs and maintenance
• Perform other related duties as required by the Team Lead
• Minimum 1-2 years’ experience in user support (computer populations of 50 – 200+ users)
• In-depth technical experience with PC’s, laptops and tablets
• Excellent knowledge of Windows 7 or higher and Microsoft Office suite 2010
• Knowledge of the TCP/IP communication protocols, Active Directory, and latest PC and video boards
• Knowledge of MAC Hardware and OSX an asset
• Knowledge of scripts an asset (batch files, VBScript)
• A+, MCSE, MCSA, or MCP certification an asset
• Team spirit and able to work autonomously
• Ability to lift up to 30 lbs
• Ability to multi-task and manage stressful situations
• Offer on-site support to end users on hardware (workstation and printing) and standard softwares (Windows OS, office pack)
• Ensure Security team best practices application for workstation
• Ensure proper meeting room configuration
• Gather employee satisfaction through ticket survey
• Be proactive, identify and communicate potential improvement to its manager
• 2+ years of experience in technical support to end users
• Good dexterity and ability to perform manual labor
• Ability to work effectively in a fast paced changing environment
• Serve as firstpoint of contact for desktop computer hardware, software, printers and ActiveDirectory users and groups
• Work with users toresolve issues as they arise
• Administration ofnetwork resources across all departments
• Monitor health ofcritical computer systems
• Maintain softwarepatches and desktop/server Antivirus software
• Maintain up-to-datedocumentation of computer systems
• Interface withvendors to resolve issues
• Provide users withbasic software training
• Bachelor’s or Associate’s Degree in Engineering, Computer Science, or related field
• 1-2 years of prior help desk and customer service experience, preferably with a background in the architecture or engineering industry
• Strong knowledge and experience with Windows 7, 8 or 10; Microsoft Office 2013 and Office 365; Internet Explorer; and Outlook
• Knowledge and experience with Mac OS X in a corporate environment
• Knowledge of basic networking concepts and desktop troubleshooting
• Knowledge of VoIP-based telephones, and iPhone and Android mobile phones
• A+ Certification in desktop support
• Certification in Cisco, Windows Desktop or Server, Mac, VMWare, or ITIL
• Familiarity with using design tools like Adobe Creative Suite and Autodesk products (ex. Revit, AutoCAD, etc.)
• Experience with automation scripting such as KiXtart, PowerShell, batch file, and Robocopy

Senior AV / IT Technician Resume Examples & Samples

• Point person for integration and implementation of new AV and all technical tools/resources within the Briefing Center. Responsible for set up and tear down of Briefing Center equipment prior to and after engagements. Track and maintain updates and version changes to all AV and content management systems
• Work closely with other departments and vendors that support engagement operations (Facilities, IT, Security, outside vendors). Source and manage all supporting outside technical services to the Briefing Center
• Technical support for Board of Directors meetings and other executive engagements
• Ensure the briefing center meets expectations with regard to appearance, cleanliness, organization, functionality and overall quality experience
• Assist with the A/V logistics for the Innovation Center buildouts in other locations
• Technical skills focused on Audio Visual, content management systems and digital signage
• Knowledge and understanding of Crestron, Extron, Scalars and Digital Media systems
• Ability to support and interact with VIPs, Executives and Company leaders
• In-depth understanding of complex Audio / Visual implementations
• Understanding of briefing management process at a high level
• Attention to detail in all areas; spelling and writing are of particular importance
• Strong interpersonal and customer service skills
• Intermediate Microsoft Office Suite skills – Word, Excel, Outlook
• 5+ years supporting Windows PCs, Servers
• 3+ years supporting a user base >75 people
• 2+ years basic IP networking
• Able to follow defined procedure and processes
• Exhibits sound and accurate judgment and logical reasoning
• Troubleshoots and repairs existing personal computer software and hardware. Provides problem-solving support to organization's computer users by repairing problems reported through electronic mail or voice mail systems. Follows up on outstanding project issues
• Installs new and/or expands existing personal computer based software. Programs or selects suitable software to meet user requirements
• Prioritizes jobs and determines required software and hardware in conjunction with end users
• Consults with vendors regarding personal computer support issues
• Updates production computing database
• Receives parts, equipment, hardware, software, etc. and maintains inventory as necessary
• Understand your responsibility for health and safety in the workplace. Cooperate with OSHA MIOSHA inspectors. Wear the appropriate personal protective equipment. Follow all safety rules. Report unsafe conditions immediately. Report injuries, accidents, illnesses, near misses, property damage immediately. Will not remove or make ineffective any protective device such as a guard, light curtain, etc. Will not use or operate any machine or equipment that the employee is not trained to operate. Will not use or operate any machine or equipment in a manner that may endanger any employee including themselves
• Demonstrated knowledge of safety hazards in order to perform job duties safely and effectively
• Demonstrated good communication and interpersonal skills in order to work with users at various levels within the Company. Must be able to express technical idiom in a non-ambiguous manner
• Demonstrated ability to perform work, such as installation and repair, which may involve driving, lifting, bending, twisting, climbing, etc
• Demonstrated strong understanding of personal computer work stations and technologies to be able to install equipment and systems safely and effectively
• Associate's degree
• One year experience in personal computer repair; or equivalent preferred
• Communicating directly in person
• Communicating over the phone/remote sessions/chat to resolve issues
• Delivering standardized IT orientation and training to new and existing staff on existing or planned deployments/roll outs
• Coordinate and work with outside stakeholders to resolves issues or contribute to effective inter-organization collaboration
• SCCM software distribution
• OS Imaging/Re-imaging for trouble resolution and planned deployments
• Assisting/Maintaining accurate inventory of all software
• Assisting procurement of office funded software
• Account creation /disable /lock out /reset
• Setup and maintaining distribution lists and security groups (may require coordination with other IT staff)
• College diploma or university degree in a related field
• Minimum of 3 years experience directly supporting technology for end users (preferably in the AEC industry)
• Resolving technical issues remotely
• Understand capabilities and typical use of company’s application portfolio

IT Technician H/F Resume Examples & Samples

• TCP/IP and networking knowledge is mandatory
• Strong knowledge of current Microsoft Applications as Windows desktop Operating Systems, MS Office, Windows Server; MS Exchange and Active Directory
• Good Knowledge in Hotels application, such as PMS, POS, PBX, guest technology solutions
• Academic IT background with at least 3 years of recent experience in IT, preferably within the Hotel industry or similar business
• Be able to tailor technical language appropriately for the audience
• Proactively identify issues and propose potential solutions
• Staying in touch with latest innovations in IT
• Ability to work in a team but also independently
• Excellent level of spoken and written, German, English and French
• Good interpersonal skills and self-confident
• Guest oriented and service minded, with attention to quality
• Organized Methodical and solutions oriented
• A thorough and organized approach
• Coordinate IT projects from budget proposals, project planning & schedule, implementations, documentation and follow-up for hotels or as instructed by IT Management
• Coordinate new hotels opening including, offer and agreed in the IT service catalogue, present and approve proposals, define and manage the schedule plan, report and follow the evolution and be in charge of full IT solution implementation
• Rollout of new technologies as approved by AccorHotels
• Implement new hardware and software solutions, upgrades, testing and documenting the full changing management process
• Provide second level support to internal users and external helpdesks
• Create documentation for any new procedures
• Strong involvement in technologies for guest services
• Audit IT installations –hardware, software and company standards
• Setup networks, servers, workstations and laptops
• Extensive IT technical support skills with superior knowledge of operating systems and software
• Customer focused with strong customer service skills and the ability to apply sensitivity and discretion when required
• Capable of managing multiple tasks at once and meeting commitments; positive attitude even in a stressful situations
• Strong sensitivity for cultural differences and significant global acumen
• At least three years hands-on experience in enterprise IT infrastructure support and service delivery
• Ideally you will hold a Computing or engineering degree
• Professional technical certifications highly desirable
• Previous experience working in a global IT team highly desirable
• Experience working with SOW
• Knowledge of principles and processes involved in operating and supporting IT related functions at an overseas facility
• Must have the ability to be innovative and be an agent for change
• Expert communication skills to facilitate and disseminate information
• Must successfully complete and pass the medical and dental examinations as required by PAE and our customer for deployment to Iraq. Must maintain physical and dental requirements for duration of deployment
• Delivering on existing or planned deployments/roll outs
• Use P+W Service infrastructure services to log/resolve issues and further improve the collective knowledge base
• PC hardware, components and operating systems, and demonstrate technical proficiency and understanding of base operating systems and applications (Office, Acrobat Pro, Lync or Skype of Business, Adobe Creative Suite
• Must be and be perceived by staff as service oriented and effective in resolving end user issues
• Exhibit positive and effective communication skills and a natural desire to share knowledge in a collegial, collaborative and relevant fashion
• Must be open to and demonstrate learning new skill sets and advancing current skill sets
• Applicants must possess a working knowledge of PC hardware, components and operating systems
• Administration, security, installation, configuration, and troubleshooting of all site hardware and software
• Develop and maintaining documentation of all hardware, systems and software licensing
• Technical on site project assistance for installations and upgrades of property systems and hardware
• Communicate and enforce adherence to all company IT security standards, practices and requirements
• Technology implementer partnering with site departments to develop criterion for software system implementation, upgrades and enhancements
• 2+ years work experience in technical capacity providing end user support and/or supporting & managing a networked computing environment
• Good analytical and problem solving skills, effective strategic planning and organization, ability to multi-task and prioritize
• Self motivated and capable of working unsupervised
• Willing to have a flexible schedule – this job will require regular hours on the weekends
• Excellent communication and customer service skills. Ability to interact with hotel guests as required
• Hospitality/resort experience, familiarity with Springer-Miller Systems, Micros, Delphi, SpaSoft, etc
• Experience working in a compliant and audited IT environment (PCI-DSS, SOX, HIPAA, etc.)
• Working knowledge of Windows Servers/Clients, Active Directory, Group Policy, MS Office
• Experience in networking design and implementation
• Associates or Bachelor’s Degree in Management of Information Systems or related field
• Technical certifications a plus: MCSE, CCNA, CompTIA, A+, etc
• Basic user support and training on common systems (such as Microsoft office)
• Server disk space management
• ESX/VMWare Management
• SQL administration
• Work with other members of IT Shared Services to provide solutions to user issues
• Basic Network Troubleshooting and Support. Cisco support preferred

IT Technician Intern Resume Examples & Samples

• Provide support for all computers, printers, scanners and other peripherals as required
• Responsible for installing miscellaneous software as required
• Support IT issues with office and manufacturing systems (Level 1-2 Troubleshooting)
• Keep IT management up to date with local and system changes
• Desktop/Laptop setup, configuration, support and distribution
• Perform other duties as assigned by the plant leadership and the IT Region Leader
• Must be pursuing a Bachleors degree in IT or related program
• Required to have familiarity with software and hardware of Personal Computers and Network Servers
• Required to have familiarity with Microsoft Operating Systems (XP, Windows 7) and Microsoft Server 2003-8
• Required to have familiarity with Microsoft Office Suite 2003, 2010 products
• Required to have familiarity with software and hardware of PCs and network servers
• Required to have a team player with the ability to work independently
• Required to have an ability to work with a diverse population and a demonstration of good interpersonal skills
• An Associate Degree is recommended for this position but not required
• A+ COMPTIA Certification is also recommended
• Setup, configure and maintain shop floor Manufacturing Execution Systems
• Setup, maintain and troubleshoot windows based servers (hardware and software)
• Setup, distribute and troubleshoot windows based computers (desktops/laptops)
• Configure, install and troubleshoot network hardware
• Configure, install and troubleshoot printers (laser and thermal)
• Support users with MS Office or other PC subjects in response to a Stratos Help Desk ticket
• Create and escalate support tickets using the Stratos Help Desk system
• Execute failover/failback of shop floor systems on a periodic basis
• Ensure backup systems are properly working
• Procure quotes for hardware, software and services
• Engage L2 or L3 support when beyond location support capability or access
• Work with other members of the IT organization to provide solutions to user issues
• Communicate daily with plant management. Be part of the plant management daily meetings
• Basic user support and training on common systems (such as Microsoft Office)
• Remote support skills required
• Must be able to travel (25%)
• Associates/Bachelor degree in Information Technology, applicable certifications, or 5 years experience in the function
• Excellent troubleshooting skills and understanding of when to escalate issues
• Ability to communicate effectively with a diverse population and demonstrate good interpersonal skills
• Excellent customer service skills. Customer service skills training and experience in or out of IT preferred
• Experience in a production environment preferred
• Requires familiarity with Microsoft Operating Systems,and Microsoft Server Operating Systems
• Requires familiarity with Microsoft Office Suite
• Requires familiarity with software and hardware of PCs and network servers
• Cisco VOIP and Networking experience and/or training preferred
• Assist with hardware and software installation and reconfiguration
• Resolve basic hardware, network, and site reliability issues, escalating when appropriate
• Assist with development environment configuration and problem issues
• Assist with basic server network services configuration and management including: user account. management and network access to servers, perform server backup and restore procedures, and system monitoring and server/services availability
• Assist with asset management and inventory control of workstations
• Assist with facilities management
• Assist with basic server network services configuration and management including: user accountmanagement and network access to servers, perform server backup and restore procedures, and system monitoring and server/services availability
• College coursework to include: CSC 103, CPE 129, and CPE 229 required. Fundamentals of Computer Science III (or equivalent) preferred
• CSC/CPE 315 also preferred [Digital Design, Computer Design and Assembly Language Programming, Computer Architecture]
• Or an Associate’s degree with coursework in Computer Science or related technical field. Experience with Unix/Linux servers, Windows server and workstation environments, and knowledge of networking protocols, monitoring, and troubleshooting are all preferred
• Prepare documentation such as system specifications, network topology, physical rack elevation, operating instructions, technical manuals and power usage distribution
• Maintain Windows Active Directory, Group policies, OU design, DNS, DHCP support, RADIUS, network storage, and VMware infrastructure
• Maintain server room, racks, cabling, power monitoring and possible external generator support
• Maintain Access control, configuration and perform troubleshooting of network devices routers, L2 and L3 switches, Open Source firewalls, ASA firewalls
• Create and maintain user access, password resets
• Maintain anti-virus and anti-malware software
• Network Support end users, Windows laptops, network printers, video equipment
• Maintain physical inventory
• Analyze equipment and perform repair as needed
• Run physical network connections as needed
• Environmental monitoring of lab and server for HVAC issues
• Incident responses investigation
• Maintain backup of lab infrastructure
• Associate’s degree, trade school certification, or other verifiable training in a relevant technical field
• Bachelor’s degree in Computer Science, Engineering, or related discipline with an IT focus is preferred
• 3+ years of experience in a data center or equivalent technical training
• Solid foundation in managing Microsoft Active Directory to include, DNS, Group Policy
• Experience with LAN/WAN technologies and infrastructure
• Experience with Cisco IOS and programing routers a plus
• Ability to work on multiple projects and tasks simultaneously
• Experience working with VLANs, VTP domains and trunks
• Knowledge of network monitoring tools
• Some level of manual labor required including lifting heavy objects

AV Technician / AV / IT Technician Resume Examples & Samples

• Set up audio, video and lighting to meet requirements
• Work closely with the Conference and Banqueting team
• Committed to delivering high levels of customer service
• Preferable Bachelor Degree in IT related courses (Computer Science, Computer Applications, Computer Engineering, Information Technology, Telecommunications, etc.) or certificate in IT courses
• PC OS professional knowledge (Windows XP, Windows 7, …)
• Programming skills
• IT industrial networks professional knowledge (e.g. ethernet; profibus...)
• Administrative skills in patching, backup and antivirus protection of small computer domain
• SQL database maintenance (overview)
• PC Hardware professional know how
• Knowledge of HS&E requirements and procedures
• Technically oriented in automation
• Technical diploma or equivalent required
• PC programming knowledge
• Fanuc control systems
• Observes functioning of installed equipment to detect hazards, problems, and the need for service, repair and/or replacement of electrical, electronic and mechanical components
• Reads and understands electronic and electrical schematics
• Install computers and software as need in a manufacturing environment. Maintain all manufacturing systems and software in use at the facility
• Recommends changes in circuitry of installation specifications to simplify assembly and maintenance. Coordinate IS/IT projects related to the technology in use at facility
• Support the LAN and related hardware as needed by Corporate
• Required to maintain backups of programs from all electrical devices
• Understands and is able to trouble-shoot and repair computer-based controllers
• Can maintain and operate software systems related to plant security, access control, and video systems
• Has working knowledge of enterprise systems and can perform troubleshooting for user-related connection and access issues
• Sets up standard test apparatus or contrives test equipment and circuitry; conducts functional and operational tests to evaluate performance and reliability of prototype or production models
• Must be able to check newly installed equipment to evaluate system performance under actual operating conditions
• Troubleshoot hardware, software and network operating systems
• Be familiar with all hardware and software in use at the plant and be able to troubleshoot situations as needed
• Provide orientation to new users of existing technology
• Train staff about potential uses of existing technology
• Provide recommendations about accessing information and support
• Provide accounts and passwords as required for legacy systems and networks
• Identify and prepare hardware for disposal when appropriate
• Knowledge of PCs, LAN and computer technology
• Highly adaptable; must be able to work in a team environment
• Highly organized accurate and precise in work functions
• Min. 2 years of experience in a support call center or IT technical support position

Local IT Technician Resume Examples & Samples

• Good English skills (spoken and written)
• Excellent knowledge of Microsoft operating systems
• Excellent knowledge of the Microsoft Office suite
• Good knowledge of printing materials
• Good knowledge of SMS, Active Directory
• Knowledge of multimedia equipment is an asset
• Scripting ability (batch files, VBScript, PowerShell) is an asset
• Knowledge of agile methodologies is an asset
• Mac OS X knowledge is an asset
• Great team spirit
• Develops understanding of business processes being supported by operational unit
• Demonstrates ability to interact with business customers and reacts accordingly to changing environments and business needs
• Supports the organization’s project management policies, practices, and methodology. Follows operational standards for reporting, monitoring, troubleshooting, and documenting issues
• Participates in assigned project teams including system upgrades and other local IT Field Operations initiatives
• Analyzes and resolves incidents and problems of low complexity ensuring ARs are updated accurately and in a timely manner. Communicates with IT teams and vendors to resolve local incidents and problems; participates in turnover meetings
• Takes corrective actions and/or escalates issues appropriately to achieve timely recovery with minimum impact to customer
• Assesses issue and recommends alternative actions for incident and problem resolution
• Assists in installation, customization, implementation, and maintenance of operations and PC LAN related equipment involving physical exertion or lifting up to 50lbs of material, tools, equipment or machines
• Provides technical support for issues of low to medium complexity; including installation, set-up, maintaining, cabling and replacing of all standard PC/LAN systems
• Performs other related tasks as assigned
• Technical Institute/Associate Degree in Computer Science or Info Systems; equivalent formal training
• Basic aptitude for logical thinking and analytical processes
• Good communication skills, written and verbal and sharing of ideas
• Basic partnering and teamwork skills
• Performs assigned tasks with supervision; manages tasks within allotted time
• Serial tasking
• Working knowledge of Windows networking and operating system
• Working knowledge of Unix operating systems
• Ability to use Change Control and Problem Management software
• Work experience with IT support, PC/LAN and other related hardware/software
• Support & Maintenance of I.T. infrastructure including telecommunications
• Implement technology-related processes, systems and telecommunications
• Installation of software/hardware upgrades in compliance with Fairmont Hotels & Resorts corporate policies & legal requirements
• Responsible for daily backup and restores
• Monitor technology and telecom mailbox and ensure call resolutions within the service levels
• Maintain up-to-date detailed knowledge and records of all system changes, updates, enhancements
• Escalate technical issues with LAN administrator
• Ensure compliance with established procedures, systems security, contingency plans, internal controls and standards
• Perform routine daily clerical functions regarding integrity of computer systems
• Excellent organizational, follow-through, and communication skills
• Exceptional problem resolution abilities
• Strong guest interaction skills
• Must be committed to teamwork and achieving team successes
• Enthusiastic, driven, and self-motivated
• Strong technical background, with specific requirements as follows
• Detailed knowledge of operating systems including Win7
• Knowledge in management & operations of PMS (Micros-Fidelio), PABX/Voicemail/Call Accounting, RIS, Sales & Catering
• 1 - 2 years’ experience in an IT role in a fast-paced luxury hotel/conference environment
• Microsoft Certified Software Engineer
• Understanding of Cisco Networking Equipment
• Familiarity with software and hardware of Personal Computers and Network Servers
• Familiarity with Microsoft Operating Systems (XP, Windows 7) and Microsoft Server 2003-8
• Familiarity with Microsoft Office Suite 2003, 2010 products
• Familiarity with software and hardware of PCs and network servers
• A team player with the ability to work independently
• An ability to work with a diverse population and a demonstration of good interpersonal skills
• Computing or engineering degree
• To tailor the professional development and skills development plans
• To assign the resolution of particularly complex problems to technicians with the closest areas of specialization
• To create succession plans and career growth paths for other specialized technical roles in the Boeing IT organization

IT Technician Level Resume Examples & Samples

• Working hours: The IT Technician (Level I) is expected to be able to be on duty during normally accepted working hours and whenever his/her presence is required. The IT Technician (Level I) adapts his/her working hours to the corporate office’s operating hours
• Language: The IT Technician (Level I) is required to speak English (with fluency in other languages preferred)
• Education/Experience:The minimum education is a high school diploma and at one year of experience working with a computer in a business or professional environment
• Conduct: Must be able to work safely, effectively and efficiently
• Abilities: Strong oral and written communication skills are required to interact with end-users. Must be able to interact with all levels of employees to promote the Global Helpdesk and IT Services operation to insure perception is positive. Strong organizational skills are required to produce and maintain records
• Uniforms: Rosewood Hotels and Resorts observe a business attire dress code
• Remote Support: This position does not include requirements for remote support
• Travel: This position does not include requirements for travel
• Assist with the research, analysis, implementation, support, and troubleshooting of third-party applications including HR, Payroll, Safety, MES, door controls, CMMS, etc. Evaluate new hardware, software, and systems and assist in setting and enforcing company standards
• Perform daily monitoring and troubleshooting of 3rd-party applications; install and configure patches and upgrades
• Help train and support users on new applications, changes, and upgrades and/or recommend external training resources and co-ordinate effective training schedules. Write technical documentation and manuals, and assist with end user training
• Participate in and facilitate departmental cross training on a day-to-day basis to provide the best possible support and protection of Presstran’s operations by fostering a learning environment of sharing knowledge with fellow team members
• Advanced ability to operate Microsoft Office, Microsoft Windows Operating Systems and other complex TCP/IP networks
• 1-2 years information systems experience, preferably in a manufacturing environment
• Extensive hands on experience with the analysis, design, evaluation, implementation, and support of hardware, software and security systems
• Strong technical background, with an emphasis on the administration of Microsoft Office, Microsoft Windows Operating Systems, Microsoft Exchange, and Microsoft SQL Server
• Experience in administering, configuring and using Matrix42
• Experience implementing and supporting third-party applications including server, client, and upgrades
• Valid Driver’s License and your own vehicle for occasional travel to another Presstran site in St. Thomas for IT support
• Resolve all level one and two end-user problems
• Build, install, upgrade, troubleshoot and repair desktop computers and peripherals in a network environment
• Desktop software support
• Creating and supporting user account maintenance
• 1 year of experience in technical support to end users
• Good knowledge of Microsoft operating systems
• Good knowledge of the Microsoft Office suite
• Responsible for providing highly complex technical support to assigned areas, such as research, design, development, testing, and/or installation process improvement
• Provides hardware support to systems
• Responsible for testing, troubleshooting and repairing complex problems
• Responsible for installation and maintenance of computer systems, including upgrades
• Diagnoses and corrects equipment and system malfunctions which fail to respond to standard corrective measures
• May be responsible for assisting others, including customers, in using audio/video equipment or other special equipment which may be somewhat complex in nature
• May assist in engineering testing and/or experimental testing
• May assist in research work
• Undergraduate degree in Information Technology or related field or equivalent experience
• Minimum 2 to 16 years of related work experience
• Experience with Windows 7 operating systems and related networking (TCP/IP, DHCP, DNS)
• Security+ or other IAT level II 8570 compliant certification or higher required (Candidates must have completed and be enrolled in Continuing Education (CE) with a Security+ certification)
• Must be able to work from schematics, diagrams, written/verbal descriptions or from defined plans
• Currently active DoD SECRET security clearance required
• Working knowledge of Sun OS/2 or other associated computer programs
• Microsoft Certification(s) MCTS (669, 680 and/or 681) and MCITP (680 and 685 or 686) certifications a plus
• CompTIA Certification(s) A+, NET+, and SEC+. Experience using Remedy software (Action Request System)
• Scripting: Power Shell, VBscript, or JavaScript a plus
• TS/SCI preferred
• Polytechnic or University Degree in Information Systems or equivalent related experience
• 2+ years of experience in a technical support to end user position
• Technical certifications an asset (CCNA/MTA/MSCA/CompTia/etc)
• ITIL certification an asset

IT Technician, Associate Senior Resume Examples & Samples

• Provide customers with a personal, professional experience when requesting IT services and support
• Establish, maintain, and execute standard operating procedures to leverage efficiencies and best practices
• Study incident reports and complete trend analyses to identify opportunities for continuous improvement
• Engage with technical service team leads to ensure effective support for these services and to consult on process issues and improvement
• Technical certifications, such as Microsoft Certified Processional (MCP), Microsoft Office Specialist (MOS), Comp TIA A+, HDI Support Center Analyst and HDI Desktop Support Technician, are preferred but not required
• Experience installing and troubleshooting operating systems, device drivers, and software applications
• Experience providing customer service and technical support, both on-site, remote and via the telephone
• Exceptional communicator with both technical and nontechnical audiences
• Strong interpersonal skills with ability to team and collaborate effectively as a team player
• Able to deliver results with the highest level of professionalism and integrity
• Mobile device administration in a BYOD environment
• Manage your work and schedule to meet customer expectations and within service levels
• Establish, maintain, and execute standard operations procedures to leverage efficiencies and best practices
• Use exceptional communication skills when interacting with both technical and non-technical audiences
• Installs and maintains hardware/software systems, including workstations, and multiple thin and thick client technologies, supports all things technological for our research customers
• Provide support on an as needed basis for a variety of projects
• Network, wired and wireless support including switches, routers and hotspot configurations and support
• Provides support for Mac, Windows PC, Linux/Unix, Android, and iOS
• Manages work in Maximo Ticketing system
• Demonstrated experience in managing enterprise desktop and mobile device environment
• Experience with OS X, iOS, Windows and Android management highly desirable
• Experience with VMware and Citrix desktop management and virtualization products
• Ability to self-direct, prioritize, and manage multiple tasks and priorities
• Strong interpersonal skills with ability to collaborate effectively in cross-functional teams
• Thorough understanding of Windows and Mac based personal computers, current operating systems, TCP/IP networking and office automations and productivity software such as the Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Visio, MS Project and Access)
• Expertise in principles and concepts of customer service and support
• Strong interpersonal skills with ability to team and collaborate effectively, a team player
• Demonstrated troubleshooting and creative problem solving ability
• Customer Satisfaction oriented
• Ability to be self-sufficient
• Ability to pay attention to details
• Ability to deal with stressful situations
• Ability to manage customer expectation while on-site
• Experience with Epic Ambulatory (EpicCare) EMR software preferred but not required
• Strong understanding of healthcare business process and technology preferred
• Basic understanding of physician office operations, clinical workflows and terminology preferred

IT Technician, Project Hire Resume Examples & Samples

• Troubleshooting, researching, and resolving complex technical issues
• Perform work with the reliability, efficiency, and customer service orientation required to provide support from initial request to close-out
• Use cutting edge technology to perform proactive incident management
• Provides support for Mac
• Ability to prioritize and manage multiple tasks and priorities
• Technical certifications, such as Microsoft Certified Processional (MCP), Microsoft Office Specialist (MOS), CompTIA A+, CompTIA Network+, HDI Support Center Analyst and HDI Desktop Support Technician, are preferred but not required
• Customer service oriented and approachable
• Able to deliver results with highest level of professionalism and integrity
• Demonstrated ability to solve challenging technical problems with innovative solutions

Lead IT Technician Resume Examples & Samples

• Support of end user, infrastructure, back office and guest environments
• Vendor communication
• Liaison for communication of DH&R IT requirements, practices and standards to site
• Provide on call 24x7 error resolution for site hardware and systems
• Administration, security, installation, configuration, and troubleshooting of all Micros hardware
• Support of multiple F&B outlets menu and program modifications and movement of system technology to accommodate operational needs
• Develop and maintaining documentation of all programming changes for each F&B outlet to ensure database integrity
• Work with F&B managers and directors to ensure menu items and pricing are consistent with the outlets requirements

Peripatetic IT Technician Resume Examples & Samples

• Experience of the configurations, set-up and day-to-day operations of a broad range of current hardware devices – PCs, laptops, netbooks, printers and other peripherals
• Good understanding of current Windows O/S and iOS
• Good understanding of backup solutions
• An understanding of Internet and email systems
• Experience of troubleshooting networked devices; ability to identify causes and apply solutions
• Sound knowledge of common PC applications including Microsoft Office
• Good knowledge of Active Directory and Group Policy is desirable but not essential
• Good understanding of Network LANs and WANs is desirable but not essential
• Bachelor’s degree in Information Technology or equivalent relevant experience
• Excellent diagnostics and problem solving skills
• Excellent sense of customer service in a technical support environment
• Excellent English skills (spoken and written)
• Strong knowledge of Microsoft Windows OS (7, 10)
• Good understanding of SCCM, Active Directory and MMC
• Good understanding of networking and server concepts
• Good dexterity and ability to perform manual labor with IT Hardware (components, workstations, rvers)
• Familiarity with datacenter (rack, cooling, UPS) and IT security (antivirus, firewalls, proxy) concepts
• Familiarity with Unix-based operating (Redhat/CentOS, Ubunbu/Debian, OSx)
• Familiarity with mobile technologies (Android, iOS, Windows 10 mobile, Blackberry)
• Familiarity with multimedia equipment (TV, console, projectors, video conference)
• Familiarity to video game industry, its methodologies and processes
• Familiarity with technology industry, news and trends
• Ability to work autonomously and effectively in a fast-paced environment
• A good team spirit
• Troubleshoot, diagnose, and repair computer hardware, software, printer, networking, and file shares
• Installation of computer hardware/software
• Assist in the setup of office telephones and laptops for new-hires
• Bend, lift, and carry equipment as needed
• Train and mentor subordinates. Successful transfer of knowledge will be a key component of success
• Assist IT Manager in any additional tasks
• Job is physically demanding. Candidate will be required to traverse a 320,000 square foot facility, multiple times, on a daily basis
• Provide a consolidated point of contact for providing Tier I technical support to Kiewit employees
• Respond to trouble tickets via phone and email in a timely manner
• Determine the scope of the trouble ticket and the responsible department
• Research and resolve Tier 2 trouble tickets
• Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep impact minimal
• Document all trouble tickets with clear, concise explanations in a timely and accurate manner ensuring adherence to department policies and procedures
• Remote client support of various enterprise and desktop applications
• Establish and maintain a professional relationship with customers, team members and department contacts
• Cooperate with team members to provide the best customer experience possible
• Provide quality customer service that exceeds customer expectations
• Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided
• 95%- Installs, repairs, conducts preventive maintenance, modifies and tests information technology related equipment and systems to ensure efficient and reliable operation
• Demonstrated TCP/IP knowledge and troubleshooting abilities a must
• Must be fluent in English verbal and written communications
• A thorough knowledge of operating systems, networking, hardware and software
• Excellent IT problem-solving skills
• Responsible and must follow IT Security and Compliance Policy
• Performs a variety of basic/developmental tasks and activities that are appropriate for the IT function
• Researches and analyzes appropriate information technology practices, processes, and procedures. May also gain a high-level understanding of basic financial services/banking practices and processes
• Attends appropriate training that will facilitate gaining appropriate knowledge and understanding of essential subject matter appropriate for the IT function
• Basic knowledge of network and computing devices, operating systems, systems development, and/or information systems architecture that is appropriate for the IT function
• Willingly seeks and shares relevant technical and/or industry knowledge and expertise with others
• Basic decision-making, problem-solving, team building, and time management skills
• Ability to learn and utilize appropriate equipment, tools, software, and methods
• Is resourceful and proactive in gathering information and learning new subject matter
• Additional skills, knowledge, and experience may be required based on the type of functions the incumbent will perform
• Providing support to IT users on current operating systems and applications including installation, upgrades, troubleshooting, and training on a variety of hardware
• Working with servers to provide resources to users, including file storage, email, security, backups etc
• Setting up and maintaining networks, both software and hardware

IT Technician, Level Resume Examples & Samples

• Ability to communicate professionally in English
• Bilingualism (an asset)
• Qualifications: Client and IP network computer hardware and peripherals, operating systems, TCP/IP communication protocols, security systems and software, software and suites
• Enthusiasm and team spirit
• Sound judgment, meticulous attention to a job well done
• Commitment to service, courtesy, professional appearance
• Provides technical support for end user computers, applications, printers, phones, time clocks, key control devices, network and application connectivity, and cell phones/radio devices
• Resolves and tracks end user software/hardware computer problems and work with end users to identify technology needs that will help streamline their business processes
• Assists with the remote access process when vendors need to provide support for upgrades and troubleshooting issues
• Troubleshoots network connectivity for property systems and maintain network wire management
• Completes profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy
• Keeps work area clean and free of safety hazards, debris and litter
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
• Perform all job duties in a safe and responsible manner
• Other duties may be assigned
• Must be highly proficient in all Microsoft applications
• Must have comprehensive knowledge of networking fundamentals and Microsoft active directory administration
• Must possess excellent oral and written communication skills
• Bachelor's degree from four-year College or university; or equivalent combination of education and experience
• One to two years related experience and/or training
• Working knowledge of current Windows operating system
• Experience supporting current Microsoft Office suite
• Experience troubleshooting computer hardware, software and operating systems
• Experience performing computer imaging and restoration preferred
• Knowledge of Microsoft active directory administration
• Cisco IP phones, Micros POS, AS/400, and Bally ACSC support experience is a plus
• Must be able to acquire and maintain appropriate gaming license
• Knowledge of all gaming laws and regulations which apply to the functions and duties of the Information Technology Department
• Ensures that high quality support and services are provided to Cast Members using the network and desktop computers
• Provides assistance to Cast Members (by phone or in person) with desktop computer problems requiring troubleshooting and problem analysis skills
• Write system documentation and standard Operating Procedures for systems installation, operation, and maintenance to submit to the Information Technology Manager for approval
• Serve on project teams and perform systems analysis for various company-wide hardware and software projects
• Maintain and update the help desk ticket system as issues are reported by Cast Members and resolved by I.T. personnel
• Acts as a technical liaison to assist Cast Members with complex desktop computer hardware and software problems
• Recommends items for purchase. Develops and utilizes systems / procedures to monitor and maintain the computer network
• Maintains documentation of the network systems, computing hardware and software; including installations, problems, fixes and upgrades
• Installs and maintains network components, system and desktop software and hardware
• Installs and/or moves computers from one location to another
• Sets up and tests new computer hardware configurations, performs diagnostics on desktop and network systems, pulls and connects/terminates various data and other communications cables, disassembles and replaces parts as needed
• Cisco networking experience and strong familiarity with audio/visual equipment and support highly recommended
• Mentors, junior members of the team
• Analyze and resolve Technical problems in field, dealing with hardware and software applications
• Work independently with customers and peers to design and build solutions with documentation
• Coordinate new installations associated with EMR implementations and upgrades
• Develop strong relationships with end user communities, clients and vendors
• Required to have a valid driver's license and be able to drive between Client offices
• Ability to work independently and as a team member across multiple teams
• Ability to develop, document and ensure adherence to technical standards
• Ability to independently research and perform analysis to resolve complex issues
• Must be able to maintain professionalism and react to customers appropriately while exhibiting the highest level of customer service
• Expert knowledge of Windows operating systems and proficient in the use of Microsoft Office tools (Excel, Word, PowerPoint, SharePoint etc.)
• Minimum 3-5 years' experience in Customer Services, as well as hardware, deployment across diverse environments
• Demonstrated ability to communicate with Office Manager and Administration
• Basic understanding various applications including EMR's, and VPN networks
• Experience with system and application monitoring tools with ability to present examples of successful participation in large complex installations
• Basic understanding of hospital and physician office operations, clinical workflows and terminology
• Secondary education or training/certificate program related to information technology
• Four (4) years of information technology experience such as Windows Active Directory administration or backups
• Four (4) years of providing customer or technical support in information technology
• A letter of interest explaining how you meet the qualifications (preferably no more than two pages),
• A current resume, and
• Minimum of three (3) professional references with your application
• Extensive knowledge and experience across multiple technology disciplines including Windows desktop and server operating systems, desktop and server hardware maintenance, Active Directory, Email, Vmware, NetApp Storage, Cisco networks and backup technologies
• Experience within a mature Shared Service or Commercial IT Services operation
• Excellent customer focus with a service-orientated approach
• Strong communicator both written and verbal
• An eye for technical detail and a “completer/finisher”
• Methodical and self-disciplined with flexibility and a willingness to learn new skills
• Basic Health and Safety awareness to ensure a safe working environment at all times
• Experience of creating technical documents and Knowledge base solutions
• Willingness to travel to other Interserve/Customer sites
• Must already possess or meet criteria to obtain MOD SC
• Professional (MCSA or MCSE) Certification or equivalent in the relevant field of expertise
• ITIL trained to Foundation level as a minimum
• Experience operating in a change control, configuration management and secure environments
• Ability to competently act as the technical point contact of escalation for incidents
• The ability to investigate potential future technologies and solutions that may be of benefit
• Experience of using Project Management, Time Recording and Service Management Toolsets
• Identifies and initiates resolutions to client problems and concerns associated with hardware and software
• Deploys new desktops, laptops, printers, scanners, office phones, smart phones and other misc. hardware
• Coordinate desktop and laptop hardware lease refreshes including data migration
• Assists/participates with special projects – including office relocations, new office openings and departmental moves
• Some travel when required for office relocations, new office openings and troubleshooting
• Maintain current expertise with rapidly changing technology
• Assist in limited server-side type issues – adds network printers on server, maintain folder permissions, etc
• Create support documentation for other technicians as needed
• Provide continual evaluation of the tech support processes and procedures, making recommendations for improvement
• Coordinate with management on projects and additional tasks as assigned
• Assists in the technical evaluation of hardware and software before implementation
• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
• CompTIA A+ and MCP desirable
• Undergraduate degree in Computer Science, Engineering, Science, Accounting, Business Analysis or Mathematics
• 4 + years in a PC/LAN environment
• Experience with problem solving (hardware and software), customer support and installation knowledge of DHIFS standard software and hardware
• Must be knowledgeable of most PC and LAN products supported by DHIFS - IT
• 50 + user LAN/WAN experience preferred
• Must be service-oriented and enjoy working with both technical and people related issues

Engineering / IT Technician Resume Examples & Samples

• Maintain creams & ointments manufacture, filling, and packaging equipment
• First point of contact for production equipment IT & Networking issues
• Problem solving/root cause analysis and proactive development of plant within a demanding production environment
• Delivery of Continuous Improvement (CI) projects
• Enjoy working in a ‘team’ environment and be able to communicate effectively
• Knowledge of pharmaceutical process and packaging equipment
• Working knowledge of industrial IT systems including Serialisation, specifically PIMMS
• Knowledge of IEE regulations, LV electrical distribution and electrical maintenance strategies
• Knowledge of measurement and control techniques applicable to temperature, pressure, flow etc
• Experience within a highly regulated production or packaging environment (eg clean-industry, FMCG, food, electronics or similar)
• Process incoming new computers, users and prepare for OS install and configuration
• Setup new computer OS, baseline software and must have hard drive imaging expertise
• Move new computers to employee office and setup
• Transfer employee data between old and new PC. Use profile transfer software
• Repair computers where components have failed or coordinate warranty services with DELL
• Provide application help desk support using Ticketing system
• Install Microsoft productivity software and setup email profile
• Install other software as required
• Solve issues utilizing troubleshooting skills
• Setup network printers on workstations
• Use remote access tools such as remote desktop or DameWare Remote Control to perform help desk / repair activities
• Ability to be on-call 95% of time after normal business hours
• Requires 2 year minimum experience working and troubleshooting problems in network environments
• Troubleshooting of complex technical issues. Conducts extensive research
• Excellent people skills to include collaborating in a multi-disciplinary, diverse, and dynamic team environment
• Outstanding work ethic and commitment to organizational success
• Proficient with Microsoft Office products
• Excellent communication skills (written, verbal, & presentation)

IT Technician Intern ­ Summer Resume Examples & Samples

• Provides first­ level support the client computing environment of I.T., primarily focused on, but not limited to, personal computing desktops, laptops, and office peripheral devices
• Answer, evaluate, and resolve incidents, problems, or requests reported by end­users. Escalate to second and third level I.T. support personnel, I.T. management, and other support teams, as required. Deploy I.T. client hardware and applications to support the end­user community and business environment
• Input and update systems or documents to maintain data and accuracy for I.T. objectives, such as service calls, asset management, warranty claims
• Order client hardware and peripherals as requested by end­users and I.T. management
• Participate in I.T. projects as required
• Normal scheduled work day is Monday­ Friday 8am­4:30pm (40hrs a week) but Intern must be available for shift rotation for 24/7 production operation
• Must be in good standing and currently enrolled in an accredited university degree program
• Must currently have a GPA of 2.8 or higher to be considered
• Must be a currently enrolled student working towards a Bachelors or Masters degree at an accredited college or university
• Must be eligible to work in the United States without sponsorship by the company
• All students must provide their own housing and transportation for the duration of the internship
• Must be able to stand/climb/stoop/bend/carry up to 28 pounds
• Must be able to present scope of project
• Answer, evaluate, and resolve incidents, problems, or requests reported by end¬users. Escalate to second and third level I.T. support personnel, I.T. management, and other support teams as required. Deploy I.T. client hardware and applications to support the end¬user community and business environment
• Validate specifications for hardware and peripherals as requested by end¬users and I.T. management
• Additional Functions: (Individual tasks, duties and responsibilities of the position of lesser importance or frequency)
• 1-3 years’ experience working in Desktop Support or Service Desk with the following experience
• Troubleshooting various manufacturers of laptops and desktops
• Windows 7,8,10
• MS Office 2007
• Mobile Devices including iPhone, iPad and Android
• Printer Troubleshooting
• A+ Certification preferred but not required
• Associate or Bachelors preferred but not required
• *This position will not offer relocation or visa sponsorship.***

TGU IT Technician Resume Examples & Samples

• Installs, repairs, and conducts preventive maintenance of personal computers and related systems
• Sets up, coordinates and monitors the operation of electronic computer equipment for end users in a network environment
• Modifies repairs and conducts preventative maintenance on telecommunication equipment and related systems
• Resolves minor network issues
• Applies images to computers
• 2+ years desktop support and troubleshooting experience preferable
• 2+ year experience supporting users of Windows OS, MS Office preferable
• Demonstrated Network equipment knowledge and troubleshooting
• The ability to explain problems and solutions clearly to non-technical users
• The ability to prioritize, multitask and work under pressure and meet deadlines
• Bachelor’s in Computer Science, related field or equivalent experience
• Fluent in English language, spoken and written
• ITIL foundation holder preferred (v.2 or v.3) or ITIL Service Desk and Incident management process awareness
• 5 years + of general experience in one or more of an IT functions
• General understanding in one of the commonly used IT technologies including PC support, Networking, Applications, Programming Languages, Databases, Server Technologies, etc is required
• In-depth knowledge of PC hardware and software in particular the Installation, configuration and troubleshooting of Windows 7 and above
• Experience in hardware installation and maintenance of laptops and desktops, processes and methodologies
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, computer conferencing systems, printers, application servers and administrative systems
• The candidate should have a good understanding of network fundamentals relevant to desktop
• Participates with Server and Network teams, the Global Infrastructure Services team, and Service Delivery to support the standard operating environments and approved hardware for a large manufacturing enterprise system
• Provides support within the context of IT Service Management and ITIL processes
• Ensures proper implementation and support for enterprise hardware and software, according to plans and designs
• Responsible to maintain operations, security, compliance, and customer satisfaction
• Helps to identify solutions to maximize efficiency, solve operational problems, and minimize operational costs
• Serves as a 2nd level escalation point for complex technical support issues
• Assists architecture team in the development and refinement of future client technology solutions
• Collaborates with Information Security, Network Services, Server Services, Global Infrastructure Services, Service Desk, and internal customers to ensure efficient operation of client devices
• Technical Certification or Associate Degree

New Opportunity for an IT Technician Resume Examples & Samples

• Responsible for leading the timely installation and service of client connectivity products in the Client offices. This includes
• Managing the timely installation, training, upgrade, relocation or removal of the products, Coordination and implementation of
• Effective verbal and written communications with technical and non-technical individuals
• Knowledge of Medical field strongly preferred
• A+ and N+ certification desired
• Must have a working technical knowledge of network and server operating systems, including Linux and Windows
• Must have extensive application support experience with Microsoft, VMware and Citrix
• Must have a working technical knowledge of current network hardware, protocols, and standards, including TCP/IP
• Must be able to operate network component analyzers, scanners, and testers
• Must have hands-on hardware troubleshooting experience
• Must have knowledge of applicable data privacy practices and laws
• French speaking and writing is an asset
• Operating system and application installation/configuration
• Providing innovative solutions for complex problems, forward thinking
• Support hardware, software, applications, printers
• Respond to inquiries from clients and help them resolve issues
• Have excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
• Maintain a high degree of Customer First focus for all support queries
• Help facilitate a proactive IT environment
• Provide quality written communications and details of customer issues, by updating tickets and internal support system
• Support users in the use of computer equipment by providing necessary training/advice
• Evaluate more complex calls and determine when to escalate to support team
• Create, maintain, update, escalate and close tickets within ticketing system
• Install software applications and provide training as needed
• Answer user inquiries regarding computer software or hardware operation to resolve problems
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Upgrade PC hardware and software, including but not limited to hard drives, memory, peripheral devices, operating systems, app. Software
• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, printers, phones and software within established standards and guidelines
• Handle any troubleshooting and technical support issues which may arise
• Perform duties in a safe manner including assembly of IT equipment electric power supplies
• 2 years’ experience in a related field or equivalent work experience
• Requires working knowledge of fundamental operations of relevant software, hardware and other equipment (MS Windows, MS Office)
• The ability to train users on software applications
• Familiarity with typical desktop computer operating systems ( Windows 7, 8, 10 and Android ) used by business end users
• Must be able to communicate with other employees and read and write at a level that will enable to perform the work in a safe and efficient manner
• Must be able to use and acquire knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation. Must be proficient in MS word, Excel, Power Point and use of the Internet
• Must be able to operate a vehicle in a safe manner
• Sets up coordinates and monitors the operation of electronic computer equipment
• Modifies, repairs, and conducts preventative maintenance on telecommunication equipment and related systems
• Installs, repairs and conducts preventative maintenance of personal computers and related systems
• Configure and install servers
• Create users in Active Directory
• File permission for network locations
• Knowledge of GOP (Group Policy Objects)
• Knowledge of DFS (Distributed File Systems)
• Knowledge of server security including firewall and anti-virus
• Applying security patches
• Scheduled maintenance of the server including performance monitoring and tuning
• Working knowledge of TCP/IP, DNS, DHCP, WINS
• Basic knowledge of Exchange and SharePoint
• Resolving file and print server issues
• Minimum 3 years of related experience
• Must be well organized and have great problem solving skills
• Good understanding of various Microsoft operating systems and software
• Ability to gather, document and evaluate information that will lead to outstanding solutions
• Ability to manage multiple tasks in a time-critical production environment
• IT related qualifications
• Ability to work on own initiative and make decisions
• Ability to work within a pressurised environment
• Effective listening and communication skills
• Flexibility is essential due to occasional travel and weekend work
• Out Of Hours Support on a Rota basis (additional allowance paid)
• Ability to work under pressure and to strict deadlines
• Certification in MCP, MCSA, MCSE, MCSD, A+, or systems currently used at property preferred
• Experience with Microsoft software required
• Experience in a networked computer environment
• Excellent oral and written communications skills required
• Knowledge of wireless (Wi-Fi) systems
• Previous Hotel or Resort experience desired
• 4+ years of experience in technical support to end users
• Ability to work effectively in a fast-paced changing environment
• Good knowledge in Mobile support
• Good knowledge of passive networking, cabling
• Good knowledge of work with active network equipment (switches, routers, network configurations)
• Good knowledge of SCCM, Active Directory
• Linux knowledge is an asset

IT Technician, Derby & York Resume Examples & Samples

• Zero-Touch-Installation (local support for the initiation of the ZTI, first user login, completion of software installation/configuration). Assisted PC handover
• Migration of user data/configuration from old to new hardware
• Patch/upgrade hardware related software (drivers, BIOS, applications), where permitted by Standard Services
• Assisted installation, configuration, user advice/guidance, troubleshooting, diagnosing of peripherals including 3G network cards and printers
• Assisted installation, configuration, user advice/guidance, troubleshooting, diagnosing of Mobile Devices (All Corporate standard models; Smart Mobile)
• Assisted installation, configuration, user advice/guidance, testing, troubleshooting, diagnosing of software
• Any reasonable requests within the Onsite Services remit and technician skill set. Service Requests will be raised through the agreed mechanism
• Express Exec support within the time and geographical limitations of the service
• RED network and client support
• Backup support for tapes and servers
• Rail AD support
• Out of hours/commissioning support
• New site setup
• Project based work eg Audits
• Manage multiple engagements and be able to prioritize tasks to ensure deadlines are met
• Work collectively to define, plan and implement technology needs
• Install and configure new systems according to best practices
• Provide technical support to team members
• Develop, implement, maintain and deliver on desktop support processes
• Implement and maintain desktop standards and policies
• Provide technical support relating to desktop, laptop, printer/scanner configuration and mobile devices (Blackberry, iPhone and Android devices)
• Support team members with hardware and software issues
• Perform data backup and recovery operations
• Previous experience working in a call center providing customer support
• Certification in Microsoft Office products
• A letter of interest, describing their specific qualifications for the position
• A current resume detailing experience, education, and current salary
• Carefully review your application for accuracy, spelling and grammar before submitting
• You may not reapply to this posting for 30 days
• The initial screening of applications will be solely based on the contents and completeness of the "work experience" and "education" sections of your application in www.careers.wa.gov, completeness of the application material submitted, and responses to the supplemental questionnaire
• A resume will not substitute for completing the "work experience" section of the application
• All information may be verified and documentation may be required

IT Technician, Field Services Resume Examples & Samples

• Understands basic user technology issues and provides solutions based upon basic proven methods
• Researches, evaluates, and provides technical solutions to address defined business requirements. Identifies alternatives and present recommendations that meet user needs and comply with established standards
• Interacts with clients to process basic service requests or resolve basic technical problems
• Replaces and rebuilds hardware components as needed
• Installs/removes/configures basic software applications
• User account administration
• Procurement in accordance with corporate guidelines
• Compliance with purchasing licensing guidelines
• Coordinate local support vendor relationships
• Ensures compliance with system patching & AV requirements
• General site application support & troubleshooting
• General network, telecom, and server support
• Ensures all tickets are updated and closed in a timely manner. Escalates calls to Team Leader, Field Service and/or other teams as required
• Understands and complies with relevant Standard Operating Procedures
• Effectively communicates clear, concise, and accurate status as required
• Provide updates of specific site requirements
• Associates degree in Computer Science or related discipline. Equivalent work experience will be considered
• Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired
• Minimum of 3 to 5 years relevant direct technical support experience
• Individual may be required to sit, stand, walk regularly and occasionally lift 0-50 pounds. Be accessible to general office, laboratory & manufacturing areas and use required office equipment. Specific vision requirements include reading of written documents and frequent use of computer monitors
• Must be able to work non-standard hours (weekends, evenings, nights) as required
• Travel 0-10%

Hub IT Technician Resume Examples & Samples

• Clean Driving License
• Fluency in English – written and oral (concise and accurate)
• Professional & presentable manner
• Good customer relationship skills (Internal & External)
• Ability to work on own initiative and prioritize
• Flexibility - this position may involve large amounts of travel and staying away overnight, including weekend work
• Outlook Client, Internet, Intranet
• Fundamentals of data communication and networking topologies
• · Hands-on experience with desktop and laptop hardware troubleshooting as well as installation and ordering of hardware accessories
• · Software application support which includes working knowledge of Microsoft ® Office 365 (Office 2016) as well as for our many Vilter custom programs
• · Document approved procedures and other system processes as they are formalized and established
• · Advanced knowledge (certification preferred) of Microsoft ® Windows operating systems, in particular Windows 7 and Windows 10 is required in order to support the business and its users. Some basic Windows 2008 Server knowledge preferred
• · Basic skills and working knowledge of networking from both a hardware and software standpoint
• · Act as front-end liaison with end users for administering basic training and answering general inquiries for help with their equipment such as printers/copiers or conference room equipment
• · Follow all housekeeping procedures and security protocols. Comply with all quality and safety regulations
• Position will maintain multiple locations; Valid Driver's License and reliable transportation are required
• On occasion this position will be required to work outside of normal working hours including weekends and holidays
• This position participates in a compensated On Call rotation, including weekends and rotating holidays
• A minimum of 5 years' experience in troubleshooting, maintaining and installing IT Infrastructure Systems
• Associates Degree in Information Technology, related field, or equivalent
• Certification in Avaya (Red or Blue) Communications Systems
• Experience with Cisco Port Administration
• Bachelor's Degree in Information Technology or related field, or equivalent
• Maintain harmonious and professional relationship with all departments and Home Office
• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct
• Must have good interpersonal skills and be able to relate to all levels of staff
• Must be able to assist hotel guests with technical requirements and issues
• Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement
• Assist in other areas of the accounting office as needed
• Assist in ensuring critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day
• Assist with establishing and maintaining user procedures and hardware familiarization for all systems
• Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation
• Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property
• Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards
• Assist in the co-ordination of new acquisitions and major projects as required
• Participate in property-level, corporate-initiated technology implementations as required
• Good knowledge and support for Desktop OS and applications including patches
• Provide direct guest support and quality support to function rooms and conference services
• Assist with administration of Lotus Notes, connection to global VPN and other communication tools
• Assist in the process of systems backup and recovery procedures
• Assist in management of third party vendors
• Assist with providing 24 / 7 support for mission critical systems
• Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc
• Perform any additional duties as assigned by the Director of Finance and IT Manager

Controls & IT Technician Resume Examples & Samples

• Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)
• Able to repair, adjust and replace control and IT system components
• Manage security options and software in computers, networks and process control systems to maintain privacy and protection from attacks
• Create and perform scheduled maintenance programs for controls and IT systems
• Maintain backup and revision documentation for control systems and IT system
• Provide technical support to the site for new control/automation/IT systems including operating procedures, preventative maintenance, and spare parts requirements
• Inspect and test the operation of controls and IT systems to diagnose faults
• Keep records of repairs and fixes for future reference in accordance to GMP standards
• Responsible for driving multiple improvement programs through to implementation and following-up on the results achieved, including: Quality Monitoring and Actions, Production Efficiency, Validate and Implement Approved Changes in accordance with Medical Device and Pharmaceutical regulatory requirements
• Maintain various process computer-based control systems
• Install, maintain and repair computers and networks
• May be part of project team on Continues Improvement and Cost Improvement Projects
• Responds to user requests to ensure that they are thoroughly resolved in a timely manner, meeting or exceeding the terms published in the IT service level agreement, and that proper call ticket documentation is completed
• Carries out duties and responsibilities as assigned and prioritized by the Help Desk Manager
• Configures and installs or upgrades workstations to company specifications as necessary
• Provides front-line response to problems related to e-mail, network access, user difficulties with standard software applications, and installation of standard PC-based hardware and software applications
• Provides technical support for all CCMG-supported remote locations as directed
• Manages backup server, data backup jobs and disaster recovery backups for offsite storage
• Other duties and responsibilities as assigned
• Exceptional customer service understanding and orientation, and the ability to work effectively with all levels of the organization
• 3-5 years experience in PC support or related position
• Support IT issues and users with shop floor/Manufacturing Execution Systems (Level 1 Troubleshooting)
• Engage L2 or L3 support
• Server disk space management and OS patching
• Support users for MS Office or other PC subjects as a result of escalation of a Stratos Help Desk system ticket
• Desktop/Laptop setup and distribution
• Basic Network Troubleshooting and Support
• Ensure back up of systems is properly working
• Manage local IT budget
• Communicate on a daily basis with plant management. Be part of the plant management daily meetings
• Associates degree in Information Technology, applicable certifications, or 5 years experience in the function
• Experience in a manufacturing environment preferred
• Good understanding of/interest in shop floor systems (sequencing, traceability etc.)
• Requires familiarity with Microsoft Operating Systems; Win7, Server 2008 and Server 2012
• Requires familiarity with Microsoft Office Suite 2010 products

Av / IT Technician Resume Examples & Samples

• Co-ordinates, supervises and executes the prompt efficient and courteous service of Audio/ Visual services and Food & Beverage to assigned areas/ Station
• Greets guests at meeting places, presents services, explain about Audio/ Visual services and facilities, answers questions regarding the audio visual in the banquet function venue
• Read the Banquet event orders and relays the same to the Service Staff or direct to kitchen
• Ensures that menu item, as per the event request are available from the kitchen and the stores
• Ensures that service should be with established standards and efficiency and that orders are properly executed
• Ensures that Audio/Visual service station is fully stocked and in clean condition at all times
• All the Audio/ Visual services should be registered, services, maintained and audited every month and a report to be forwarded to the Banquet operations office
• Ensures that tables are set up in accordance with established standards and as specified in the function sheet and in good condition
• Maintain the Audio/ Visual equipment is always in the good Situation responsible for the par stock of Bqt. Operations Audio/Visual equipment
• Ensures that all Audio/ Visual Equipment required of the market are upgraded report to Bqt. Operations Office
• Ensures that personal grooming of self and state of uniform is to required standard
• Complies with Hotel’s Health, Safety and Hygiene Policy
• Co-operate with the company to achieve compliance with FLS legislation
• Not undertake any activity which compromises their personal FLS, or the FLS of others
• Report all accidents, dangerous occurrences, or hazards, no matter how minor, to the supervisor or Heads of Department
• Provide support and advanced troubleshooting on computers, servers and networking equipment at campus/office locations
• Configure, and maintain Cisco VoIP Phones
• Conduct preventive maintenance as needed
• Work on campus project-based tasks as assigned by IT Management (e.g., software rollout, facilities additions and rearrangement) as requested
• Provide wireless device/remote user support (iPads, laptops, VPN, mobile phone, air card)
• Provide login account and user mailbox maintenance; set up new users
• Complete other projects and duties as assigned
• Associate’s degree in a technical field preferred
• IT related professional certifications desired
• Minimum of 2 years technical experience
• Minimum 1 years of experience with Active Directory in a large network environment required
• Experience supporting users and equipment in an academic environment preferred
• Strong working knowledge of Microsoft applications, Server and Desktop Operating Systems. Basic understanding of TCP/IP networking, router configuration, VOIP telecommunications
• Excellent interpersonal, communication (oral and written) and problem solving skills required
• Customer-centric attitude desired
• You must be able to show steady employment with excellent attendance at your previous employers
• Minimum one year of tech-support experience
• You must have a High School Diploma or GED; Secondary Degree preferred
• You must be at least 18 years of age
• Hands-on experience with desktop and laptop hardware troubleshooting as well as installation and ordering of hardware accessories
• Software application support which includes working knowledge of Microsoft ® Office 365 (Office 2016) as well as for our many Vilter custom programs
• Document approved procedures and other system processes as they are formalized and established
• Advanced knowledge (certification preferred) of Microsoft ® Windows operating systems, in particular Windows 7 and Windows 10 is required in order to support the business and its users. Some basic Windows 2008 Server knowledge preferred
• Basic skills and working knowledge of networking from both a hardware and software standpoint
• Act as front-end liaison with end users for administering basic training and answering general inquiries for help with their equipment such as printers/copiers or conference room equipment
• Follow all housekeeping procedures and security protocols. Comply with all quality and safety regulations
• Imaging software for devices
• Past experience working in an IT ticketing environment
• High School Diploma required with at least 1-3 years of experience in computer maintenance and support or equivalent combination of education and experience
• Technical IT certifications preferred
• Provide overall direction in hardware and software selection and maintenance
• Provide interface with vendors including both analytical and technical support
• Hold vendors accountable for agreed upon installations and support
• Good understanding of Internet and how property can use it to generate revenues
• Isolate and expedite repairs in a multi-vendor environment to minimize effect on customer service
• Develop and provide systems training, in laymen terms, to operating departments
• Closely interface with Corporate/Franchise IS staff
• Experience with multiple networks
• Research and recommend systems upgrades
• Ability to analyze complex technical information, present it simply, and then sell recommendations
• Answer routine to moderately complex questions and resolve end-user computer and networking problems to ensure end-user productivity. May do this via telephone, email, or desk-side (in person). Escalate issues to the next level of support as needed
• Follow-through to ensure resolution in situations where standard procedures have failed to isolate or fix problem equipment or software installations
• Assist with moves and configuration changes
• Assist in the evaluation, implementation and testing of new PC packages/prototypes
• Provide in-house assistance to all users on PC basics, back-up techniques, and anti-virus software
• Perform restorative and maintenance actions either remotely or at the end user’s location to resolve problems, using routine troubleshooting and technical skills
• Provide training and support to new and existing users on enterprise software packages and upgrades
• Consult with IT management and staff regarding unusual or unforeseen PC and LAN systems and equipment problems or malfunctions and recommend solutions
• Record, identify and diagnose IT performance issues reported by either users or monitoring systems. Maintain accurate information and data regarding end-user issues within specified tracking system(s) and according to policies and standards
• Provide Local Area Network (LAN) administration support and assist with Computer Operations functions as required
• Restore services quickly through investigation and resolution of routine to complex problem issues related to the desktop computing hardware and software environment
• Produce and maintain technical information, IT standards, service policies, and request forms both online and in print formats to contribute to a managed workplace
• Create, maintain, and delete user accounts for accessing CRL IT resources as needed to ensure a secure information sharing environment
• Ensure compliance with work processes
• Education: High school diploma, General Education Degree (G.E.D.) or equivalent
• Experience: At least 5 to 7 years experience in technical support and troubleshooting desktop client hardware and software issues, such as operating systems, MS Office suite, Internet Explorer, and other desktop applications in an enterprise environment
• Other:Technical Knowledge/Experience
• Ability to support, maintain, and troubleshoot MS Office suite of productivity tools, and hands-on experience of Internet Explorer and other CRL core applications such as anti-virus software, MS Outlook, Veritas Netbackup, Remote Access technologies/VPN utilities, Lotus Notes, AS/400 Client Access, Adobe Acrobat and other Adobe products
• Ability to plan and organize work schedules and coordinate schedules to meet work priorities and service levels
• Working knowledge of MS Windows compatible desktop and laptop hardware and use required
• Knowledge and experience in various LAN technologies, such as: TCP/IP, Fast Ethernet, Hubs, Switches, and Routers
• Good interpersonal skills to deal with customers, colleagues, and other technical staff in a courteous and friendly manner

Field IT Technician Resume Examples & Samples

• Develops and maintains a scheduling system for onsite support fulfillment
• Coordinates on-call after hours support
• Provides specialist competence within the computer systems function in order to maximize efficiencies across all departments and meet the identified customer demand
• Maintains a high level of proficiency in store systems, PC skills, and awareness of technology
• Diagnoses system problems and recommends resolutions
• Completes general routines and ensures housekeeping of all IT areas is of the highest standard
• Communicates co-worker or customer issues/concerns that cannot be resolved to managers
• High School Diploma, GED or Equivalent
• Experience of IKEA retailing, distribution, trading and IT organizations, including IKEA strategies, processes and working methods
• Experience of software, hardware, IP networks and voice communications
• Experience of IKEA applications, business processes and routines and their influence on IT in IKEA organizations
• Experience of project management and co-ordination skills
• Knowledge of managing suppliers
• Experience of applicable policies, laws and regulations
• 25-50% Travel (2 days per week on avg.)
• Research questions using available information resources
• Follow standard help desk procedures
• Log interactions and administer help desk software (GLPI and C2)
• Identify and escalate situations to IT Analysts if technically complex or if it requires urgent attention
• Maintain the IT inventory by ordering and receiving the materials
• Maintain the division’s printers fleet
• Create and maintain user accounts
• Configure VHF/UHF radios
• Configure Cisco IP phones and mailboxes
• Develop and implement standard operating procedures and training with regards to IT operations
• College degree in Information Technology
• 5 to 7 years of experience in IT Customer Support
• Mastering of MS Windows and MS Office Suites
• Excellent knowledge of Microsoft Active Directory and Microsoft SCCM
• Excellent knowledge of Xerox and HP printers
• Strong knowledge of radio communications and pagers
• Strong knowledge of networking and VLAN configuration
• Strong knowledge of PC hardware and software
• Strong knowledge of FM radio broadcasting, CATV distribution and satellite communication
• Excellent interpersonal skills and ability to communicate professionally with clients
• Strong organizational skills, self-governing and ability to work under pressure
• C2, ERP System (J.D. Edwards), amateur radio certification and knowledge in audio/video installation are considered valuable assets
• Must be able to communicate effective in English
• Bachelor's degree in a business or technical field
• 2+ years marketing or sales experience in related technology field
• Demonstrated interpersonal and communication skills including strong negotiating and selling skills
• Outstanding attention to detail, organizational and project management skills
• Proven team player who can work collaboratively and interface with all levels of organization
• Self-directed, requires minimal supervision
• Proficient use of relevant business systems (Microsoft Office, JDE, Business Objects, etc.)
• Demonstrated leadership capabilities
• Logs, prioritizes, and routes problems and questions to appropriate IT staff
• Tracks problems through resolution and notifies users of final disposition
• Initiates escalation procedures when required
• Maintains problem/resolution database
• Communicates status to users
• Provide notifications to users as required
• Develop user documentation and publication
• Performs related duties and special projects as assigned
• Two to four years personal computer experience
• Willing to work to schedule as required by volume and projects
• Strong organizational skills and technical writing ability
• Customer service driven with an enthusiastic, positive attitude
• Proven ability to work independently as well as multi-task
• Proficient computer skills and abilities with Microsoft Office products (Outlook, Excel, PowerPoint, etc)
• Knowledge of TI Automotive systems
• Network experience
• Associate degree or equivalent in data processing or related studies
• Technical writer training

Site IT Technician Resume Examples & Samples

• Tertiary qualification in Information Technology and / or equivalent experience in a similar role
• At least 2 - 5 years relevant experience in a business IT environment
• Strong English written and oral communication skills
• The ability to solve problems with many variables and unique situations
• The ability to organize and prioritize personal tasks to meet deadlines and service level objectives
• Coordinate the configuration and installation of all personal computers, terminals, and thin clients within the assigned business unit locations according to established company guidelines and standard operating procedures and assist with the performance of on-site preventative maintenance, routine repair and calibration after installation as needed
• Maintain, analyze, and troubleshoot computer systems, hardware, printers, and computer peripherals
• Document equipment location and complete software upgrades when necessary
• Coordinate hardware repairs with the appropriate warranty vendors
• Provide support to end users on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems, then track and monitor the problems utilizing Remedy and Support Magic to ensure a timely resolution
• Participate in the testing and approval of images for desktop and laptop computers to be deployed to FMS locations in accordance to established company guidelines and standard operating procedures
• Utilize an understanding of antivirus policy and process for detecting and removing viruses
• Educate users on FMCNA and FMS IT policies and procedures as necessary
• Ensures the integrity of all electronic data records by following FMS quality standards and the practice of Continuous Quality Improvement
• Local and remote desktop support for Kiewit employee end users
• Imaging and software set up
• Configure user security access
• Troubleshoot application issues
• Assist with jobsite technology set up
• Assist with process mapping and process improvement
• Web and SharePoint set up and design

Group IT Technician Resume Examples & Samples

• Amazing customer service skills
• A friendly and professional phone manner
• An eagerness to work hard and be a valuable member of a small, busy support team
• A strong desire to learn and teach
• A basic knowledge of modern IT systems (mainly Windows Operating Systems and Microsoft Office products)
• Self-motivated to deliver results and able to work to deadlines
• Assists in all aspects of deploying technology in a production environment, including coordinating with third-party vendors for required go-live components
• Sets up and installs computer hardware and software on site. Ensures proper operation of the computer equipment, troubleshooting hardware or software issues while on site
• Maintains continuity of technology by documenting and communicating actions, irregularities, and ongoing needs that pertain to implementations
• Remains abreast of changes in user, system software and hardware requirements
• Develops and maintains documentation/procedures for the configuration and maintenance of hotel-based systems and other regular activities related to this job
• Hospitality/Hotel work experiences a plus
• Knowledge of POS and PMS systems is a plus
• Knowledge of Spa Systems is a plus
• Education or training in Information Technology or related or equivalent work experience
• Working knowledge of Microsoft environment including Windows operating systems & office related products
• Working knowledge of non-Microsoft software applications in a pc environment, i.e. Antivirus, Reporting Software, third party tools, and remote control software
• Individual must be skilled in the purpose, procedures and requirements of basic networking
• Maintain DH&R IT audit compliance
• Maintain PCI compliance
• Communicate and enforce adherence to all DH&R IT security standards, practices and requirements
• Elevate issues as appropriate to senior IT resources after due diligence and review
• Consultancy requests
• Maintain open and timely communication with relevant business, supplier and IT personnel
• Risk & Security Management (including Risk Analysis, Gap Analysis, Remediation planning)
• Monitor, follow-up on and assess the resolution of audit issues
• HP NonStop Support
• Tandem Utilities (FUP & SCF, SPOOLCOM, SAFECOM etc.)
• Encryption Toolsets, preferably Comforte
• Practical knowledge of Barclays Security Standards
• Practical knowledge of Barclays Information Risk Management Policy
• Skilled in using tools like RSAM, Sentinal, ServiceNow, CyberArk, OneCert
• Familiarity with banks critical services like SOLD, SMS, GBS, BCBS, ATM, PDQ will be preferable
• Ability to provide technical guidance to company employees regarding PC problems
• Good communication, interpersonal, organizational and planning skills
• Able to lift up to 40 pounds
• Candidate will be highly motivated having a strong sense of urgency, high detail
• Candidate will also be a team player with strong organizational skills, have a
• General knowledge of PC maintenance
• General knowledge of commonly used PC operating systems
• Windows 7 experience is required
• MCTS certification in Windows 7 operating system a plus but not a requirement
• Equivalent of an Associate’s Degree in Information Systems or related field
• 1+ years of experience in a Windows support position (Help Desk)
• Windows, Linux, OSX operating systems
• Office 2010/2013/2016
• Exchange Management 2013
• Citrix and Virtual PC environments
• Phone system experience preferred but not required
• Mobile phone support and administration
• Strong decision making and analytical abilities
• Produce thorough and effective end user and technical documentation
• Self-driven
• Solve problems quickly and automate processes
• Remain organized
• Ability to communicate clearly and professionally, both verbally and in writing
• Demonstrated passion for excellence with respect to treating and caring for customers
• 1 – 2 years’ related experience including networking & desktop support
• Comptia A+ Certification
• MCP (Microsoft Certified Professional)
• Must possess problem-solving skills, the ability to work independently, and have self-initiative
• Ability to read, analyze, and interpret technical procedures
• Ability to write reports, business correspondence, user instructions, and procedure manuals
• Ability to present complex technical information to non-technical users in an understandable and concise format
• Effective and cooperative team member
• Employee will be required to obtain certification from computer manufacturer to demonstrate competence with computer hardware that is purchased by FMS locations. Certification must be obtained within three months of date hired into the position and must remain active at all times while employed in this position (FMS will fund the initial exam fee and will fund annual re-examination fees)
• Respond to and resolve help desk requests in a timely manner, providing solutions for technical issues with in user community
• Effectively manage and utilize the organization’s trouble ticket system to log calls, update statuses, and document troubleshooting steps and resolutions
• Assist with moves and setups of user technical equipment
• Communicate effectively and professionally with end users
• Handle escalated cases from Tier 1​
• Test and image laptops​
• Perform other duties as required and assigned by manager and upper management
• MS Active Directory
• Systems Troubleshooting
• Windows Support
• Mac Support
• Outlook and Exchange Server
• Fundamental Networking Knowledge
• Excellent Professional Written and Oral Communications
• Microsoft Windows 2008, 2012, 7, 8, Active Directory
• Microsoft Office 365, Lync and One Note
• Basic Networking (TCP/IP, DHCP, DNS, VLAN, Wifi networks, routing)
• Network, wireless, and systems security and administration
• Excellent and courteous customer service
• Analyze, configure, and support client applications; liaise with users to perform acceptance testing
• Design, develop, and deploy common computer systems and processes across facilities
• Select, test, and deploy client hardware solutions to satisfy business user and plant operation needs
• Perform preventative maintenance and build proactive solutions to preempt issues
• Report on project status, travel activities, and issue status and resolution
• Develop technical and user documentation and provide training on computer use procedures
• Identifies and implements process improvements in areas of responsibility
• Provide on-call after hours support as part of team rotation
• 2 – 4 years computer hardware/software experience including building and troubleshooting
• Experience managing Windows Systems and Network Users in Active Directory
• Willing to travel as needed
• Knowledge of Windows systems internals and strong debugging and troubleshooting skills
• BS/BA in Computer Engineering, Computer Science, or Information Systems, or related field
• At least 2 years directly related IT experience
• Maintain thorough and accurate data including entry into electronic laboratory notebook
• Calibrate and perform routine laboratory maintenance on several pieces of equipment
• Assist construction of experimental rigs
• Troubleshoot faulty equipment and initiate repairs or repair process
• Demonstrates expertise on at least one piece of laboratory equipment
• Proactively maintain inventory levels for laboratory consumables
• Promptly and effectively communicates issues to Leadership
• Learn to write computer scripts and macros to facilitate data collection and manipulation
• Actively participate in safety and work group meetings
• Coordinates activities with clerks from other floor areas, the customer and/or other suppliers as needed
• Using the location's WMS system updates area or shift metrics as needed
• Generates daily, weekly or monthly reports, memos, and summaries often of a technical and/or confidential nature
• Floor work and additional duties as assigned
• Performs basic administrative tasks for area or shift
• Maintains filing systems and documents
• Gathers from and provides information to floor employees in his/her area of support
• Coordinates activities / meetings / communication for the specific area or shift
• Ability to identify and resolve basic hardware and software configuration problems
• Ability to work independently and prioritize multiple tasks
• Basic understanding of network concepts
• Performs back administration, including performing regular backups
• Monitors daily system log files and works with Systems Administration/Software Developers to identify and resolve exceptions. Maintains software and hardware inventory and licensing information including monthly Preventive Maintenance
• Performs quarterly and year­ end system procedures. Develops and runs reports based upon unique user requirements
• Related Associates Degree or an equivalent combination of formal education, training, and experience
• 3 years of related work experience in basic system administration (monitoring systems function, assisting in determining equipment settings and operating instructions, user maintenance and systems backup)
• Knowledge of systems and applications software such as: Oracle, SQL, *Plus, UNIX and working knowledge of Microsoft Windows operating systems
• Able to trouble shoot and accurately characterize systems problems with minimal assistance
• Systematic analytical trouble shooting ability
• Personal organizational skills which ensure that job tasks are completed accurately and on time
• Interpersonal and communication skills and the ability to work in a team environment
• Ability to complete assignments with minimal supervisory intervention
• Ability to lift up to 28 pounds
• The IT Technician II works as a member of the Desktop Support Services team under minimal direction and often independently while serving as member of a team
• The IT Technician II position provides a single point of contact for technology-related problem resolution at NYITCOM. The incumbent will receive technology-related problem calls and provide problem diagnosis, resolution, or escalation to second or third tier technicians
• The IT Technician II position is responsible for accurately logging calls, understanding and interpreting the problem or question
• The incumbent will coordinate with and escalate to the NYITCOM-ATG group for all NYITCOM specific application support
• The incumbent will use existing system documentation to diagnose a situation, solve the problem, and document the solution or actions taken
• The incumbent will perform advanced installation and configuration on desktop computers; provide advanced support services for such items as network interface cards, network drivers, printers, personal data assistants, business productivity applications, Internet applications, specialty applications, and in-house developed applications
• The incumbent will assist users in selecting the proper software applications for their needs; develop complete hardware and software solutions to various user requirements; evaluate related hardware and software products and make recommendations for adoption
• Coordinate with staff from ITI computing personnel and other NYITCOM technology staff
• Assist Academic Computing staff in maintenance of computer laboratories during exigencies and special projects as required
• Interface with hardware and software vendors and other related third parties
• Provide problem identification, development of a set of possible solutions, identification of the optimum solution, implementation of this solution as related to desktop hardware and software
• Provide on-call coverage outside of business hours as necessary
• Recommend products and strategies related to user needs for computing and specific problems
• Contribute to the maintenance of the information technology asset database
• Contribute to the maintenance of the call tracking system, including logging all service requests and other projects
• Bachelor's Degree required, and at least 2 years of related experience/ certifications/advanced training in the IT support field
• Experience with computer hardware and software installation and configuration in a support related area
• Strong communication skills to explain/educate technical details to non-technical clients
• Strong commitment to timely resolution and responsiveness to clients
• Previous help desk, call center, or customer service experience is required
• Excellent decision-making and problem solving skills
• Experience with writing effective end-user training and documentation
• Web and mobile device experience a plus
• Strong PC and/or Mac background and significant hands-on experience with business productivity applications and internet applications are required
• Advanced experience and proficiency with Windows 7/8.1/10 and MAC OS X+ maintenance and administration is highly desirable
• A thorough understanding and experience in networking principles, including TCP/IP protocols and stacks
• Demonstrated analytical and troubleshooting skills
• Demonstrated proactive approach and self-initiative is a strong plus
• Ability to interact effectively with a wide variety of users with different computing requirements and backgrounds
• Experience and ability to interact with senior management is required
• Managing projects and priorities in a dynamic, fluid environment
• Excellent decision making and problem solving skills and effectiveness in getting things done collaboratively
• Previous experience in a higher education environment is desirable
• Must be able to work on holidays, weekends and evenings
• Excellent oral and written communication skills along with ability to work independently are required
• Excellent customer service skills are required
• Achieve goals/targets defined as IT KPIs and Global Service Desk specific KPIs or indicators
• Resolve Incidents, Service Requests, and other tasks within their deadlines
• Good relationship with business partners and co-workers
• Show strong performance and development in all objectives planned
• Receive, register and work on user requisitions by Phone, Email and other channels acting as first and second lines of support
• Responsibility for administration of users, systems and user rights in accordance with Danfoss Standards
• Work and follow-up on Incidents, Service Requests, Problems and other tasks that may be assigned
• Advise, guide and/or instruct users in the usage of products, systems and technology (software & hardware)
• Ensure proper escalation and handover of cases from second line to the correct expert (third line)
• Provide general local on-site and hands-on IT support at our facilities in Rockford, also assisting in the resolution of IT infrastructure incidents
• Identify errors and use root cause analysis to deliver high quality IT solutions, create high quality documentation of systems, processes, and error resolutions
• Exceptional Service and Customer mind-set
• Problem Solver / Good troubleshooting skills
• Ability to work in a global and ever changing environment
• Able to work independently (self-driven) but also a good team player
• In-depth understanding of PC architecture and basic understanding of IT infrastructure concepts
• Knowledge and experience in ITIL
• Technical experience supporting users globally in first and second line support
• Technical experience supporting IT hardware and software including but not limited to Microsoft products and solutions such as Windows OS, Office and Outlook in a Microsoft Exchange environment, Lync, Cisco Unified Communications, Mobile Management solutions, network connectivity and infrastructure
• Able to analyze and solve problems in a systematic way
• Install and repair low voltage cabling in large manufacturing environments
• Install, troubleshoot, and repair low voltage devices, fixtures, and systems
• Systems include but not limited to voice, data, security, fire alarm, and HVAC
• Adhere to all quality and safety standards
• Install cable pathway systems (cable trays, cable racks, J-hooks or D-rings, and conduits)
• Install, terminate, test, label and document work as required
• Route cables into data communication closets, modular furniture and other work areas
• Build out data communication and equipment rooms
• Coordinate with Facilities and Production Teams
• Ability to Manage to a deadline and communicate status
• Must have a minimum of 1-5 years of experience in structured cabling
• Must be able climb ladders and tolerate heights reaching a minimum of 12-32 feet or higher using man-lifts
• A technical understanding of voice, data, and fiber optic systems is required
• Required experience with Category 5, Category 6, Multimode, and Singlemode fiber cables
• Additional experience with power limited tray cable, standard and solid conductor low voltage cables is a plus
• Ability to interpret schematics, blueprints, and manuals
• Familiarity with cabling equipment and hand tools
• Strong problem solving, communication, and critical thinking skills
• Installs and maintains PC, mobile phone, desk phone, printer, and other hardware and software
• Establish, maintain and evangelize technical standards and guidelines to local IT support throughout the company
• Effectively works with employees at all organization levels and computer literacy for IT technical support requirements
• Maintains a working knowledge of networking, user and file security, phones, servers, backups, group policies, login scripts, software distribution technology, remote connectivity, remote client support, etc
• Work with vendors in providing service support for installations, repairs, etc
• First-level support for core business systems across all CSA facilities
• Support external customers/suppliers as well as internal employees in managing user security access and use of Intranet/Extranet applications and websites
• Ensure privacy of highly confidential information or documents while performing IT services support
• May, on occasion, be required to perform duties other than those specified in this description
• Bachelor’s Degree in an IT business related discipline and/or 2 years of experience in a related position
• Must be able to perform new PC setups, per established guidelines and industry standards, as well as troubleshoot and fix PC hardware/software problems
• Must be available for after-hours support as necessary in supporting critical business systems
• Knowledge base of personal computers and computer networking concepts
• Prior experience with Microsoft Office Suite in a professional setting
• General knowledge base of computer operating systems, including Windows PC OS, Microsoft Server OS and IBM iSeries
• General knowledge base of major software systems, including SAP, JDE One World, BPCS, Vanguard, and Hyperion
• Willingness and ability to travel, as necessary
• Provide technical support and maintain classroom/conference room audio/visual systems and media hardware systems, perform repairs/updates/upgrades as needed
• Provide technical support to students, faculty, and staff with their computing needs, printing, copying, faxing, resolve service requests submitted via Altiris system, and document results
• Recruit and train student workers in classroom media and support technology, collaborate with IT staff at NYIT, NYITCOM at Old Westbury, and A-State University
• Bachelor’s degree required in Computer Science, Management Information Systems, or closely related field
• Computer hardware & software, classroom audio/video technologies, video conferencing, computer networks, Apple devices and apps
• Project Management, A+, ITIL, Microsoft, Apple
• Excellent interpersonal, organizational, oral and written communication skills is required
• Computer networks, servers, virtual environments, Microsoft and Apple hardware and software
• Experience in audio/visual wiring, set-ups, Extron/Crestron programming, and other programs/platform communications
• Manages the hardware life cycle. Procures, configures and installs new desktop computers, laptops, peripherals and mobile devices as required for new and existing users. Supports and repairs existing devices. Receives, tracks and disposes of out-of-service hardware in accordance with established policy and procedure
• Provides support to VOIP and POTS based phone systems
• Maintains clear documentation and status of reported problems within IT project/problem tracking systems and within associated vendor tracking systems
• Installs and configures desktop/laptop computer software using standard procedures
• Develops and recommends procedural changes to improve departmental and organizational efficiency
• Works with and coordinates vendors to troubleshoot and resolve issues
• Tracks inbound and outbound hardware inventory. Maintains inventory of equipment available for re-use as required
• Establishes project timelines, communicates status, oversees user testing, and writes training materials as required
• Oversees small and intermediate sized projects
• Guides end users through troubleshooting procedures; develops troubleshooting scripts for the help desk
• Researches, evaluates and provides recommendations to management on software and hardware being considered for use by Compassus
• Writes, reviews and collaborates on documents written by others that describes installation and operating procedures
• Trains end users or technical support staff in a classroom environment and using Webinar and remote control software in use and support of hardware, software and telephony platforms
• Performs testing of upgrades and enhancements
• Maintains strict privacy standards when handling sensitive company data accessed during operational duties
• May involve infrequent travel in conjunction with satellite office support requirements
• Participates in the Help Desk on-call rotation
• Minimum of 2 years experience in technical support with strong technical troubleshooting and problem diagnosis skills
• A degree or diploma in Computer Science or a related field is a plus
• Industry Certifications preferred, such as ITIL, Network+, A+, Security+, Microsoft Technology Associate (MTP), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST), VMware Certified Associate (VCA), and/or Cisco Certified Entry Networking Technician (CCENT)
• In depth knowledge of Desktop Operating System deployment, configuration, and administration
• Working knowledge of Windows Server technologies (Exchange, Terminal Server, Active Directory, etc.)
• In depth knowledge of Microsoft Office applications and configuration
• Working experience with network configuration and troubleshooting including but not limited to DHCP, LAN, WAN, DNS, IP routing
• IP and POTS Telephony administration, configuration and troubleshooting experience (ShoreTel, VCE, Nortel/Avaya)
• Experience supporting and troubleshooting enterprise software/hardware including Audio Visual, projection and CCTV systems
• Achieve goals/targets defined as IT KPIs and Global Service Desk KPIs
• Show strong performance and development in all planned objectives
• Provide general local on-site and hands-on IT support at our facilities in Ames, also assisting in the resolution of IT infrastructure incidents
• High School Diploma plus 3-5 years of hands-on experience, in similar role (Associates Degree or Bachelor’s Degree preferred – will consider 2 to 4-year degree in lieu of hands-on experience
• Performs a combination of the following technical IT support activities with minimal supervision
• Exceed customer expectations when fulfilling tickets
• Ensure that recycling of expired equipment is not exceeding designated storage area
• Understands and executes defined IT process and standards, including change/incident management, software installation, configuring, etc
• Support Apple Mobile Devices
• May be required to lift/move technical equipment
• Valid Driver/Operator License is required
• Excellent Customer Service experience
• Travel Requirements: 15% between buildings
• The incumbent performs these essential duties and responsibilities
• Monitor data center facilities, networks, systems and telephony infrastructure
• Install compute, storage, and network infrastructure into cages and racks in data centers and co-location facilities
• Coordinate with remote technicians
• Upgrade software/firmware on production hardware during maintenance windows, some afterhours work required
• Conduct conference calls
• Follow documented procedures
• Respond to support requests via email, tickets, chat, phone, etc
• Periodically and rhythmically inspect graphs and charts in real-time
• Participate in rotation of afterhours on-call responsibilities
• Other tasks as assigned, both on-site and in other locations
• Some packing and shipping; breaking down of boxes
• Provide modified afternoon shift desktop and CMS/ERP support in a fast-paced three shift manufacturing environment
• Evaluate, prioritize and respond to staff requests for technical assistance
• Provide technical support to ensure timely resolution of problems
• Assist the System Administrator to maintain all means and measures to ensure integrity, reliability and security of information systems (WAN/LAN)
• Maintain network printers and troubleshoot printing equipment
• Install and implement desktop hardware and software
• Diagnose damaged equipment and repair in-house when appropriate
• Maintain a positive working relationship with all users seeking out ways to improve their productivity by meeting their technology needs
• Demonstrate the ability to use the Internet as a resource for research and troubleshooting
• Demonstrate the ability to learn multiple and custom applications quickly and apply that knowledge
• Degree in related field of study
• Knowledge of Hardware, Networking and Network Operating Systems
• Strong knowledge of desktop Windows 7, 10 and Microsoft Office applications. Familiarity with Microsoft Windows server environments is helpful
• Thorough knowledge of English (both verbal and written)
• 5+ years experience in supporting desktop, LAN and ERP
• Experience with AS400
• Experience with LAN support
• ERP (EpiCore CMS) systems experience an asset
• Demonstrates clear and respectful communication skills in all situations
• Ability to analyze and resolve problems quickly, as well as work independently
• Identifies and adjusts priorities, ensuring that work flow is conducted efficiently. Aptitude for systems support and development
• Ability to work flexible hours as required including shift work
• Recommendations for improvements and enhancements to existing systems
• Technical on site project lead for installations and upgrades of property systems and hardware
• Management of warranties, replacements and upgrades of all hardware and infrastructure
• Plan and budget all aspects of IT environment
• Maintain IT audit compliance
• Technical project manager partnering with site departments to develop criterion for software system implementation, upgrades and enhancements
• Associate of Arts Degree in Information Technology or equivalent levels of certification and/or demonstrated on-the-job skills required
• Must be able to work flexible days/hours – some on-call duty is required
• Minimum of 3 years of professional experience in a similar role, ideally in a manufacturing environment
• Knowledge of MS Office 10 or higher, Lotus Notes, Junos Pulse, iPhone/iPad
• A highly motivated and dedicated team player though also capable of working independently
• Possessing a high sense of responsibility and service orientation, you will be responsive to business needs while ensuring alignment with divisional and corporate standards
• Ideally an understanding of web based solutions that support a manufacturing environment
• Excellent, appropriate and fluent communication skills in German and English
• Naturally flexible, professional and personable and able to take ownership through to resolution" with an interest in supporting continuous process improvement
• Valid German Driving Licence will be required
• Installation and maintenance of PC hardware, software, and printers
• Resolve IT incidents and complete IT requests as assigned
• Utilize a ticketing system to document work on incidents and requests
• Assist in resolution of IT infrastructure incidents as directed by system specialist or engineer
• Identify errors and use root cause analysis to deliver high quality solutions to IT incidents
• Provide IT consultation services to business users by identifying user requirements and delivering solutions that meet business needs while maintaining Danfoss standards
• Use IT systems for change control and project management
• Create high quality documentation of systems, processes, and error resolutions
• Perform off hours support as needed to maintain production performance
• Expect to travel (1-3 times a year) to other Danfoss locations for support, training, etc
• Ensure compliance with security policies as described in Danfoss Corporate Standards as related to PC clients, and other Danfoss IT systems and report any breaches to Danfoss Security
• Communication systems (PBX, Video Conferencing systems, messaging systems))
• Support of non-standard systems related to specific business applications or production lines
• Associates Degree in Computer Science or related field plus 5 years of experience in an IT client or manufacturing support role OR
• Bachelor’s Degree in Computer Science or related field plus 3 years of experience in an IT client or manufacturing support role
• Customer Focus: Develop and maintain strong relationships with the customer and user
• Provide incident & problem resolution, root cause analysis and technical support for the systems
• Ensure equipment is built, tested and delivered within the SLAs
• Monitor system performance to support availability management, capacity planning, backup and disaster recovery planning
• Maintain security of the network by ensuring backups, anti virus, firewall rules and crypto management tasks are current
• Administration duties of a Crypto custodian ensuring the correct policies and procedures are followed
• Plan and coordinates system changes
• Actively participate in continual service improvement initiatives
• Some travel within the UK is expected, and occasionally overseas travel may be necessary
• Evaluates, acts and communicates providing technical support to end users for PC, hardware, server or mainframe applications, as required
• Performs root cause analysis and assists in developing methodology for typical client technology problems by identifying problems, researching, isolating issues and taking necessary action to resolve problems
• Proactively, is available to handle issues that the first and second tier of help desk support is unable to resolve
• Assists in the maintenance and tracking of document configuration standards for all hardware, operating systems and application software utilized by the company. By accomplishing this, ensures excellent communication with IT resources, internal/external customers, consultants and support resources
• Monitors/initiates orders, ships and receives equipment, monitoring warranties, schedules maintenance, and performs other service related items while ensuring documentation is updated at all times
• Provide professional and appropriate verbal and written information to users ensuring issues are completed in a timely manner
• Manages the tracking as well as performs post-resolution follow-ups to help requests
• Prioritizes the assignments at hand even in less structured situations
• Effectively handles multiple projects or tasks at the same time and completes them within a set time frame
• Understands personal strengths and development needs; initiates self-development actions; seeks and shares job-relevant learning, developmental experiences and feedback to enhance performance; encourages others to take personal responsibility for continual learning and skill growth; shares knowledge with team
• Fosters cross-functional and cross business teamwork; builds and promotes morale; works efficiently and effectively on teams to meet customers’ needs; meets all team commitments; consistent and intense commitment and willing to go above and beyond as necessary but also willing to do low profile, non-challenging work to get the project completed
• Builds strong working relationships with other IT Technicians to ensure seamless service, and builds strong working relationships with internal service groups to provide the highest quality service to end users
• Regularly communicate with supervisor work progress, concerns and questions
• 3+ years of experience in a help desk, service desk or desktop support environment; experience in installation and configuration of Windows networking; basic knowledge of LAN/WAN and related experience in Ethernet, TCP/IP, etc
• Expert in Windows Server 2003/2008 in an enterprise domain environment, intermediate TCP/IP support knowledge, configuration in Windows clients, troubleshooting as well as networking and telecom skills a plus
• Experience supporting Office 2010, Active Directory, Intel-based desktop/laptop hardware, MS Windows operating systems on workstations, laptops, mobile devices, VPN, Network Devices, LAN connectivity, etc
• Demonstrates strong logical thinking, problem solving skills; comes to a good solution quickly and accurately
• Ability to effectively multi-task in a high-activity, high performance atmosphere
• Strong organizational, time management and the ability to build rapport and elicit problem details from customers
• Displays strong report writing, business correspondence and suggests policy/procedures in a clear and concise manner
• Experience working in a team-oriented, collaborative environment with strong customer orientation as well as possess ability to work independently and remain calm during periods of high stress and challenging situations.
• Must be self-motivated and willing to set realistic aggressive goals and timelines with a willingness to do whatever it takes for client satisfaction
• Availability for on-call support of on-site and remove users at any time, if necessary
• Fluent in English, oral and written
• Ability to adjust schedule and travel to meet business needs
• Responds to telephone calls. Remedy tickets and emails for technical support
• Records all problems reported and resolutions within the Remedy tracking system
• Deploys new desktops, laptops, printers, phones, and other hardware
• Evaluates PC software
• Install/Update PC software and hardware (i.e. McAfee virus scanning software)
• Images existing machines for redeployment
• Troubleshoots all user-end type problems
• When needed, consults with Level II IT Technicians
• Is part of the Help Desk Team and may be required to answer incoming telephone calls to the DHIFS Help Desk
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
• Undergraduate degree in Computer Science, Mathematics or Business. Experience may be substituted on a year for year basis. A+ certification a plus
• Two or more years of PC hardware and software experience
• Must be knowledgeable of Windows 2000
• Must be PC and LAN literate, detail oriented with good analytical and organizational skills

Branch IT Technician Resume Examples & Samples

• Conduct on-site repairs for internal customers in a Windows and MAC environment
• System imaging and deployment, refresh and upgrade projects
• Basic networking support, i.e., Cat-5 cabling, router and switches
• Leverages advanced skills to resolve moderately complex technical issues
• Participates in problem resolution, data entry, data tracking and issue follow-up
• Produces solutions that fulfill requirements within budget and schedule constraints
• Serves as point of escalation for IT Technicians and escalates issues to senior members of the team
• Works with project stakeholders to gather, document and maintain project requirements, scope, project schedules and implementation plans
• Analyzes, interprets and reports system status and problem issues
• Evaluates, analyzes, and addresses the technical and organizational impacts of new service deployments and changes to existing infrastructure services
• Responds to, resolves and minimizes adverse impacts to the business caused by errors in the IT
• Participates in the development of end user training materials
• Provides after-hours support as required and/or on call as required
• Travel to Ministry sites
• Other Duties as requested or required
• Healthcare experience
• Coordinates the configuration and installation of all hardware/ software for all departments. This activity includes vendor interface for the delivery of equipment
• Make on the spot decisions as to the location of equipment
• Coordinates the training of field-level key personnel in the use of all equipment and problem determination procedures associated with the equipment
• Coordinates the installation of all "in-field" computing equipment
• Coordinates the installation or de-installation of all equipment in existing remote sites per requests from field operations
• Onsite and remote installation and configuration of all IT hardware and perform on-site preventive maintenance, according to established company guidelines and standard operating procedures
• Maintain appropriate equipment inventory
• Coordinate IT repairs with approved third party vendors
• Utilize current ticket system to document work efforts and ensure timely resolution of all issues
• Follow appropriate policy and procedure to configure the desktop environment for all field equipment
• Troubleshoot mobile devices and IOS devices
• Detect and remediate viruses and malware on IT hardware
• 1 – 2 years’ related experience including networking & IT support
• CompTIA A+ Certification preferred
• Adhere to company policies for Infection Control
• Install/maintain third-party software packages as required
• Responsible for diagnosing and responding to customer service and technical support issues in-person, telephonic and e-mail discussions with customers
• Conduct problem identification, troubleshooting, research, isolation, resolution, documentation and follow-up to the customer’s satisfaction
• Assists engineers in the building, deploying and maintaining of customer systems nationally
• Performs some after-hours emergency technical support via telephone and computer systems
• Experience with SQL Server database is a plus
• Experience with Firewall/Router configuration of Sonicwall equipment is a plus
• Installation of Windows Server 2008R2/2012, Windows 7/10 in domain environments
• Installation and configuration of SQL Server 2008 or 2012 or 2014
• Hardware and software problem resolution across all client services
• Telephony: mobile and fixed
• Video Conferencing
• New software installation
• Equipment performance issue
• Support business applications to ensure compliance with corporate standards
• Maintain/Update Business Unit hardware inventory to comply with asset management standards
• Handle incoming IT Service Requests to ensure computer user inquiries are addressed in a timely manner
• Support the use of printers, fax machines, copiers and multi-function machines to maintain operational readiness
• Build out new laptop and desktop systems to comply with asset rotation and retention policy
• Install appropriate business applications in compliance with corporate standards
• Physical setup and deployment of computer systems, monitors, printers and other peripherals to ensure seamless operation of business function
• Train and orient users on use of hardware and software to maintain an educated and efficient workforce
• Utilizes an automated Service Request Tracking System to maintain assigned tasks and priorities. #LI-ML1
• Minimum 0 to 1 year relevant experience in network and/or PC support environment
• Learns to use professional concepts. Applies company policies and procedures to resolve routine issues
• Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Normally receives detailed instructions on most work
• Working knowledge of the Microsoft Office Suite
• Working knowledge of Microsoft Outlook
• Good Organizational skills
• Excellent Customer service and interpersonal skills
• Ability to abide by Granite’s Code of Conduct on a daily basis
• Commitment to conduct Branch IT operations in a manner consistent with Corporate IT policies, procedures and standards
• Practical knowledge of standard business practices
• Ability to work both collaboratively as a team player and independently as required
• Demonstrate a high degree of patience with an ability to work with all levels of management and staff
• Ability to learn new technologies and systems quickly
• Demonstrate strong time management skills and consistent follow through
• Travel to plants, satellite offices and job sites may be required occasionally with some extended daily and weekend hours
• Resolving level one and two end-user problems
• Creating and supporting user accounts & maintenance
• Supporting Central Tech groups in their endeavors
• Receive, record, resolve and follow up on end-user problems or system malfunctions with desktop and portable computers and peripheral equipment and application software
• Maintain records of problem reports, resolution and follow-up in the IT helpdesk software application
• Must be a minimum of 21 years of ag
• Bachelor's degree (B.A. /B.S.) in computer technology or related field from four-year college or university; one to two years related experience or training; or equivalent combination of education and experience, preferred
• Must be highly proficient in all Microsoft applications (Excel, Access, Word)
• Three years of work related experience in desktop computer support in a large network environment
• Relevant technical certifications or documented vendor training is preferred
• Additional demonstrable knowledge or experience in other IT related areas is preferred, such as IBM iSeries/AS400 operations; Microsoft SQL Server; Cisco LAN/WAN administration; and converged voice/data networks (VOIP)
• Strong customer service and interpersonal skills are required
• Must be a highly motivated self-starter who is eager to contribute to overall departmental and company success
• Must be willing to share night-and-weekend on-call duty as part of the IT department team
• Ability to define problems collects data, establish facts, and draw valid conclusions
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations
• Employee could be exposed to an environment containing unrestricted second hand tobacco smoke
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
• Maintain the process and implementation of the IT system for maximum efficiency and effectiveness
• Define future requirements and coordinate with the Maintenance Manager for installing system improvements on the basis of technological developments
• Maintains system with provision for continuity of operations during any disaster recovery if other emergency situations
• Maintain, implement and commission software on PLC and PC based automation systems with particular focus on Advanced Process Technologies and Automation Systems networks
• Provide engineering skills to support the development of processes, networks and network management systems
• Provide technical computing skills to assist the implementation of intranet strategies
• Maintain an up to date personal engineering knowledge of advances and trends in technologies
• Willingness to be on call and to work long hours if necessary in case of serious network malfunction
• Good understanding of existing network programs and capabilities
• Ability to work side-by-side with maintenance
• Display a willingness to learn
• Computer Science Degree preferred but not required
• Drug testing / background must be cleared
• Attains exposure and knowledge of Sirius’ Service Desk, IT Operations & Infrastructure, Application Development, and Application Administration and Support areas
• As directed, assists with tasks in the above areas
• Develops and demonstrates traits consistent with business-focused IT Services that is customer-driven
• Performs other duties and projects as needed to support the team

Junior Shipboard IT Technician Resume Examples & Samples

• Perform diagnostics on local and shipboard Active Directory Replication
• Conduct server maintenance, backup and restore as required
• Perform documented troubleshooting and disaster recovery of all servers
• Maintain domain accounts for local and remote users
• Perform remote diagnostics on shipboard servers
• Provide assistance to shipboard personnel in response to trouble calls assigned by the MSC Global helpdesk
• Support MSC Integrated Ship Network System (ISNS) Common PC Operating System Environment (COMPOSE) equipped ships in the importing and exporting of comma separated value (CSV) files, e.g. SimpleSync

Entry IT Technician Resume Examples & Samples

• Working knowledge within IT
• Education in IT related field , passion for new technology
• Desire to work with cutting edge technology and hardware

IT Technician OVO Resume Examples & Samples

• Support all tour employees with incidents, requests and IT requirements
• Act as technical reference with regard to all Cirque computer systems
• College-level diploma in IT or a related field
• Minimum five years’ relevant experience, preferably in a touring environment
• Excellent proficiency using Microsoft Windows XP and 7, Microsoft Office 2007 and 2010, and Symantec Antivirus
• Knowledge of a server environment and management of its components (routers, access points, switches, VLAN, VPN, DHCP and DNS)
• Flexibility, self-reliance and good team spirit
• Ability to quickly adapt to unexpected situations, variable schedules and tight deadlines
• Fluency in English, spoken and written, essential; fluency in French an asset
• Availability to tour full time and work in foreign countries
• 2+ years practical experience in hardware/software technical support position
• Networking and communication understanding
• Microsoft Windows operating systems (Win7, Win10) software installation, configuration and troubleshooting
• Apple MACOS systems
• Autonomous, organized, teamwork spirit
• Good English (spoken and written)
• Provides support to all retail locations and departments to include technical computer related problems, networking and peripheral communication issues reported by store managers and/or district managers. This includes fuel dispensers, computer hardware, EPOS hardware, networking hardware as well as the operating systems and back office PDI/RMS software. Requires working directly with store and Retail Accounting personnel in all levels. Travel required on an as needed basis. Monitoring store network connectivity and addressing outages. Will be subject to on-call scheduled and unscheduled events
• Assists in projects, work, to include new locations by installing hardware and software on all equipment needed to create a complete store. Assist in software upgrades to EPOS equipment and back office PC's at over 260 retail locations. Travel required on an as needed basis
• Performs other related duties as assigned or requested. Must have strong organizational skills in order to maintain equipment inventory, rotate stock and track mileage
• Must be able to learn and complete certification on all Gilbarco EPOS equipment and peripheral equipment as needed
• Will need to be able to quickly and effectively trouble shoot and correct all revenue generating issues in order to minimize impact to retail locations in a 24/7 environment
• Minimum one week after hours on-call and one weekend a month on-call required
• Good understanding of desktops, pc and laptop
• Good analytical skills and ability to solve technical problems across different platforms
• Team player and excellent interpersonal skills
• Ability to demonstrate effective communication skills, both written and verbal, to all levels within the organisation
• ‘A’ level or equivalent in a related field e.g. Information Technology
• Ideally certified industry courses e.g. MCP, MCSA or similar
• Ideally experience in remote deployment technologies (SCCM, LANDesk etc)
• Ideally experience in Supporting users in a Citrix environment
• Experience of supporting Microsoft Office, Outlook or Lotus Notes
• Full UK driving License
• Resolve computer related problems reported by Retail SBU including hardware, software, and as well as the operating system
• Make decisions on personnel actions hiring, terminations and promotions, etc. Assign personnel to project and direct their activities. Reviews and evaluates work and prepares performance reports. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities and method
• Support all Retail I/S equipment from simple repair to complex solutions using individual talents/or those of various vendors. Work on all moderately complex systems and software
• Provide input to policy level directions regarding standards for Retail PC hardware and software products and applications. Study and project Retail IS PC and POS resources and allocations needed
• Monitor and maintain appropriate inventory levels of hardware to support service calls and projects
• Perform tasks, trouble shoots and repairs computer systems, peripheral equipment and POS systems located at sites in Arizona, New Mexico, Colorado, California, and Minessota
• Assist in managing, troubleshooting and repairing credit card network issues software and hardware
• Travel required to upgrade software and/or hardware on an as needed basis
• Ensure all Retail IS Technicians are properly trained on all Retail applications and hardware

Related Job Titles

• IT Support Specialist Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on IT Support Specialist Resumes:

• Troubleshoot and resolve hardware and software issues for end-users
• Install and configure software applications and updates
• Manage user accounts and permissions in Active Directory
• Provide technical support for remote users via phone and email
• Monitor and maintain network infrastructure, including switches and routers
• Conduct regular backups and disaster recovery testing
• Collaborate with other IT teams to implement new technologies and systems
• Conduct security audits and implement security measures to protect against cyber threats
• Train end-users on new software and hardware systems
• Maintain inventory of hardware and software assets and order new equipment as needed

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IT Support Specialist Resume Example:

• Provided comprehensive technical support and maintenance to 50+ end-users across the organization, resolving hardware, software and network issues in a timely fashion
• Reduced helpdesk tickets by over 25% with the implementation of a remote access system
• Collaborated with team to update and maintain Windows & Mac operating systems and installed and configured applications across the organization
• Troubleshot complex network and hardware issues, isolating the source of problems and implementing the most cost-effective solutions
• Assisted in staff training and mentoring initiatives to onboard over 25 new users onto the system
• Offered comprehensive and detailed documentation of IT processes and procedures to better facilitate understanding and usage within the organization
• Quantum leaped helpdesk resolution times with the deployment of automated IT systems
• Performed regular backups and disaster recovery procedures to ensure data security and system integrity
• Optimized network performance and addressed IT security issues to ensure compliance with industry standards
• System installation and maintenance
• Network administration
• Security management
• Diagnosis and troubleshooting of IT issues
• End-user support
• Remote support
• Backup and recovery operations
• IT standard compliance
• Automated IT systems
• Helpdesk management
• Training and mentoring
• Performance optimization
• Network monitoring and optimization
• Documentation and recordkeeping
• Time management and problem-solving ability
• Communication and interpersonal skills
• Knowledge of computer hardware, software and peripherals
• Knowledge of IT standards and protocols
• Knowledge of customer service best practices.
• Information Technology
• Computer Science

Top Skills & Keywords for IT Support Specialist Resumes:

Hard skills.

• Troubleshooting and Problem-Solving
• Network Administration
• Operating System Installation and Configuration
• Hardware and Software Maintenance
• Technical Documentation
• Active Directory Management
• Cloud Computing
• Virtualization
• Firewall Configuration
• Backup and Disaster Recovery
• Remote Desktop Support
• IT Security and Compliance

Soft Skills

• Communication and Interpersonal Skills
• Problem Solving and Troubleshooting
• Attention to Detail and Accuracy
• Time Management and Prioritization
• Adaptability and Flexibility
• Empathy and Customer Service Orientation
• Active Listening and Feedback Incorporation
• Patience and Tolerance
• Analytical and Logical Thinking
• Teamwork and Collaboration
• Technical Aptitude and Knowledge
• Stress Management and Resilience

Resume Action Verbs for IT Support Specialists:

• Troubleshooted
• Collaborated
• Implemented

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Resume FAQs for IT Support Specialists:

How long should i make my it support specialist resume, what is the best way to format a it support specialist resume, which keywords are important to highlight in a it support specialist resume, how should i write my resume if i have no experience as a it support specialist, compare your it support specialist resume to a job description:.

• Identify opportunities to further tailor your resume to the IT Support Specialist job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

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Related Resumes for IT Support Specialists:

It support analyst, it support manager, it helpdesk, it service manager, it systems analyst, it technical manager, it system administrator, it security analyst.

Information Technology Technician Resume Sample

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Work Experience

• Respond to help desk calls and e-mails, log computer problems, and work with the IT team to resolve simple to complex technology issues in a timely manner. Analyze help desk logs to minimize future issues
• Create/maintain end user accounts and provide end user training as needed
• Generate master operating system images and deploy to workstations
• Administer Group Policies for workstations and user profile configurations
• Deploy software and patches to workstations and mobile devices
• Assist with IT asset management
• Prepare and maintain the documentation and standard operating procedures and checklists for end users and other technicians
• Provide support for remote access and mobile computing devices
• Recommend hardware, equipment and software updates

Professional Skills

• Strong analytical, interpersonal, writing, research, and personal computer skills
• Excellent technical and non-technical communication skills both written and verbal
• Exceptional troubleshooting skills and understanding of TCP/IP and networking technologies
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning
• Exceptional customer interfacing skills, customer service and professionalism
• Update skills as required
• Those candidates with previous experience in an institution of Higher Education are strongly encouraged to apply

How to write Information Technology Technician Resume

Information Technology Technician role is responsible for software, database, manufacturing, training, integration, procurement, inventory, purchasing, security, telecommunications. To write great resume for information technology technician job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Information Technology Technician Resume

The section contact information is important in your information technology technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Information Technology Technician Resume

The section work experience is an essential part of your information technology technician resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous information technology technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular information technology technician position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Information Technology Technician resume experience can include:

• Stay abreast of new information technology hardware, software and industry trends and make recommendations to management in keeping the court current with their technology needs
• Hands-on hardware troubleshooting experience. Ability to operate tools, components, and peripheral accessories
• Experience with packaged ERP applications in a manufacturing environment including integration with in-house applications, customization and upgrades
• Experience working with a diverse population (i.e. executives, faculty, staff, students, community members) in a higher education setting
• Experience developing and executing integration test scripts
• Experience using requirements repository and testing tools

Education on an Information Technology Technician Resume

Make sure to make education a priority on your information technology technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your information technology technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Information Technology Technician Resume

When listing skills on your information technology technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical information technology technician skills:

• Excellent oral and written communication skills with ability to present ideas in user-friendly language
• Communicate technical ideas clearly and effectively, both orally and in writing
• Work effectively under pressure, meet competing deadlines, multi-task, and deal with continual interruptions
• Skill in assembling and disassembling PC hardware and installing and configuring Microsoft Office products
• Experience with Building Workstations and Re-Imaging Computers
• Experience with maintaining CAD storage servers including PDM Works/ePDM

List of Typical Experience For an Information Technology Technician Resume

Experience for information technology technician level resume.

• Maintains effective working relationships with other campus specialists (IT and Networking) and external vendors
• Work experience in related field required
• Performing a wide range of system administration and configuration activities, including software installation
• Investigate new software programs and hardware devices that might extend the capabilities of the existing LMS
• Routine travel throughout the district is required
• Physical demands: Regularly required to speak and listen, to use hand to type, handle objects and paperwork. Required to reach and hold on to items at chest level or reach above the shoulder. Required to use close vision and be able to focus. Frequently required to sit, stand and bend at the knee and waist and move about the facility

Experience For Information Technology Technician Resume

• Work environment: Generally works in an indoor office environment. Exposed to any number of elements, but none present to the extent of being disagreeable, Overtime is required
• Maintain the division’s printers fleet
• Installs, supports, and manages the hardware/software/network components; responds to and develops solutions for component failures and technical problems in all of these areas to deliver a sound and stable computing infrastructure
• Ensures that IT standards for control, security are understood and followed
• Organizes directories, files and disks
• Effectively logs all system support incidents and requests through the use of AWG's problem ticket system for the purpose of tracking the resolution of the incidents and requests
• Operates a variety of standard office equipment such as a PC, printer, telephone, facsimile machine (fax), and copier to monitor systems and prepare documentation
• Assists and supports Information Technology Specialists and Information Technology Engineers with troubleshooting, writing basic/routine programs, testing new applications or software packages, preparing reports, collecting data, and writing simple code to modify an existing operating system in order to satisfy the needs of a particular end user
• Performs other computer system support such as data entry and verification, assembly and preparation of computer programs for processing, and the review of output for accuracy and completeness
• Enters commands and observes system functioning to verify correct operations and detect errors
• Understands and utilizes cloud computing and storage solutions to provide users and with various capabilities to store and process their data in third-party data centers
• Manages property ownership data, including deeds, tax rolls, etc.
• Performs backup/recovery procedures on a daily basis
• Ensures the continual operations of the radio systems and communications equipment, and the immediate readiness of the associated backup/redundant systems
• Refers major hardware or software problems or defective products to vendors for service; and
• Evaluate documented resolutions and suggest ways to prevent future problems
• Document all pertinent end user problem or issue
• Record, track, and document - help desk request, problem-solving process, including all successful and unsuccessful decisions made, and brief IT Support Supervisor on final resolution
• Access approved software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
• Perform post-resolution follow-up, with users and supervisor
• Available for support calls 24/7
• The incumbent is responsible for the awareness, understanding, specific responsibilities and management of the Environmental Management System (EMS) as stated in EMS pP
• Recommended certificates in information systems
• Recommended completion of a one-year college level curriculum
• Knowledge of basic computer hardware and application software
• Exceptional customer service orientation and the ability to present ideas in user-friendly language
• Be prompt, directed, reliable, self-motivated and highly dependable
• Provide system support for the library technical and public services related to the current LMS (Alma/Primo) functions
• Diagnose and troubleshoot problems that arise in the technical process of acquisition, data management and user discovery of library resources
• Diagnose and troubleshoot electronic access issues, coordinating with database providers, vendors, publishers, consortium partners, and campus specialists, in a timely manner
• Analyze the potential for maximizing the system’s capabilities in technical services, including acquisitions, cataloging and electronic resources management
• Oversee LMS software enhancements. Monitor system updates, inform the relevant staff, and implement new system features in a timely manner
• Use system vendor’s (Ex Libris Developer Network) tools and APIs, including integration of other external systems as needed, to improve technical services efficiency and productivity (Alma) and the usability of discovery interface (Primo)
• Work collaboratively with the library’s Data Management Team to ensure the continuity of the lifecycle of library resources from acquisitions, data management to end user access
• Using existing processes for IT procurement activities including gathering quotes directly from suppliers and coordinating with contract managers and application owners across Bruce Power
• Providing remote customer service by phone or computer
• Providing support on communications equipment and run recovery procedures and support services to staff in various locations within the Bruce Power network as required
• Coordinating and collaborating and resolution of technical and licensing issues across the different IT functional areas, such as: systems & operations, desktop support, networks, multimedia, and instructional facilities
• In person or by phone, perform analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to meet required desktop service levels
• Assess the need for and implement performance upgrades to PC’s, including the installation of components, hard drives, cables, hard drives, RAM, CD-ROMs, etc
• Receive and respond to incoming calls and/or e-mails regarding desktop problems in a timely and professional manner
• Ensure that desktops, laptops, printers, scanners and network connections are in proper and compliant working order
• Assist in documenting, upholding and enforcing all standard operating procedures for logging, reporting, and statistically monitoring desktop operations. Ensure compliance with all regulatory requirements and adherence to all change control procedures
• Maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other key components and equipment for immediate emergency deployment minimizing impact to the user following standard operating procedure
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal through the work order tracking system
• Write technical specifications for purchase of PCs, desktop hardware and related products. Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs
• Provide technical support on IT-related projects as requested; provide documentation of project activities, create and execute system testing; provide customer follow up where system changes are implemented
• Provide in-person technology training for new employees; complete the checklist and follow up with the employee
• Work with Corporate to install new and rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standard operating procedures and regulatory requirements
• Develop and maintain installation and configuration procedures (runbooks)
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs and verifying completion of scheduled jobs such as backups
• Working technical knowledge and adherence to current protocols, operating systems, and standard operating procedures. Understanding of regulatory compliance (if any)
• Read and comprehend technical manuals, procedural documentation, and OEM guides. Ability to research PC issues and products as required
• Experience working in a team-oriented, collaborative environment. Professional and effective interpersonal skills and relationship building skills. Outstanding customer service skills and commitment to exceeding customers’ expectations
• Assists Network and Telecommunications Operations Center staff responding to and repairing IT network equipment associated with CSU Fort Collins and affiliates
• Configures, installs and monitors IT network equipment
• Prepare information technology network rooms for voice, video, and data distribution by installing and terminating cables from telecommunications rooms to office locations
• Able to work any shift, facility operates 24 hours a day
• To support production on RFID system, electronic wafer map and Recipe management system
• Responsible for application pre-installation, installation, and post-installation tasks and verifications. Responsible for observing issues during pilot and doing the full fanout
• Keep applications running without interruption or outage
• Keep the production landscape, including servers and clients (PC workstations, equipment like testers or bonders). Ensure servers and clients are the in compatible environment to run the applications. Address/Resolve issues on un-homogeneous environment
• If there is an issue with the application, attend to it, resolve it. If the issue cannot be resolved, own the issue and escalate it to Tier 2 (SD Engineer), Tier 3 (BA), and Tier 4 (Developers)
• Responsible to implement alerts for application abnormality and react to notifications
• Knowledge of communications protocol and standards
• Identifies system problems and recommends possible solutions
• Corrects and tests software and hardware problems
• Knowledge of personal computer and network/telecommunication architecture
• Knowledge of data communication principles

List of Typical Skills For an Information Technology Technician Resume

Skills for information technology technician level resume.

• Keen attention to detail and able to effectively prioritize and execute tasks in a high-pressure environment
• Considerable skill in effective communication of complex technical information to people of all levels of technical knowledge
• PC skills with use/knowledge of MS Office or comparable software
• Experience with desktop operating systems including Windows XP, 7 and 8
• Knowledge of and experience using Windows 7 and Windows 10
• Flexible and able to prioritize workload according to District needs
• IT experience including desktop, network and server maintenance and support

Skills For Information Technology Technician Resume

• Skill in troubleshooting moderately complex PC hardware and software problems
• Experience working in Sharepoint and/or Sitefinity
• Experience with digital photography/media and video recording
• Experience with Aruba switching products, installation, edge port configuration and commands
• Experience with monitoring tools (e.g. Cacti, Zabbix and HP Intelligent Management Console)
• Experience developing systems requirements specification docs, structured flow charts, data flows, use cases and other diagrams
• Describe your experience providing written documentation on the use of computer applications
• Experience in IT field required
• Experience in network security required
• Be a self-starter, prioritize work, and meets deadlines
• Offer a positive customer service experience
• Handle a variety of tasks at one time and set priorities
• General knowledge of CAD (Solidworks, AutoCad)
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, hand tools, and to handle other computer components
• One year of work experience in a corporate or educational IT environment
• Knowledge of and experience with computer network/IT environment, particularly the University of Colorado Denver-AMC network and IT systems
• Experience with Aruba and Xirrus access points
• Describe your experience with customer service
• Describe your experience with a difficult computer related issue
• Six (6) months supervisory experience is desirable
• Appropriate on-the-job technical experience
• Escalate problems (when required) to the appropriate experienced technician
• Working knowledge of Windows operating systems, Microsoft Office and general PC hardware and software
• Understanding of TCP/IP network stack
• Evening and weekend work required as needed. Frequent travel between local branches
• Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
• Analytical thinking (strategic thinking, thinking systematically, and problem solving)
• Maintain Fast Forward server through building and maintaining server with multiple roles; creating and deleting user accounts
• Perform physical tasks, including repeated lifting up to 50 pounds and standing for extended periods
• Confers with management and users, including Public Safety personnel, to assist in identifying trends and performing root cause analysis for systems problems
• Performs communications server administration such as establishing user and voicemail accounts, setting passwords, backups, and assigning access levels
• Methods and techniques used in the installation, testing, troubleshooting and maintenance of PCs, servers, printers and related equipment
• Knowledge of databases including Microsoft SQL Server and Access including the ability to run simple queries
• Familiarity with networking technologies and protocols including CHCP, DNS, VPN and Cisco (routers, firewall, antivirus)
• IT Field Service (desk-side support, physical install and maintenance of computing, networking and telecommunications equipment)
• Provides assistance in managing property sales utilizing the Detroit Property Inventory (DPI) System, which interfaces with the Equalizer System
• Orders and inventories spare parts, including stripping surplus equipment for usable parts
• Basic understanding of network firewall, routers, switches and other devices
• Travel to other locations within division required (primarily driving)
• Occasional travel to other locations outside of division (driving or air travel)
• Usual travel is 2-3 days/month, but could be more depending on projects
• Enter requisitions for technology purchases into purchasing system
• Respond to computer work orders entered into problem-tracking database. These work orders vary greatly and cover hardware, software, network and user problems
• Perform personal computer system troubleshooting on both software and hardware problems
• Offer frustration-free technical support using telephone, voicemail, and email
• Attend pertinent workshops pertaining to technology
• Consistent, reliable attendance according to established work schedule is required
• Assist in maintaining the spare parts inventory
• Familiarity with Microsoft Server Operating Systems, Active Directory, Outlook and Microsoft Exchange Server
• Familiarity with “Cloud” architectures including off-site backup, email, ERP and CRM type services
• Agility to work in manufacturing environment, close quarters and multi-task
• An understanding of network protocols at layers 1 and 2 of the Open Systems Interconnection (OSI) model
• Complete understanding of the System Development Life Cycle (SDLC)
• Follow directions, multi-task and analytical thinking
• IT Service Desk support (remote support to IT users regarding all IT services)
• IT Vendor Management support (procure, assign, track, maintain, support and decommission IT assets including software, software licenses and equipment)
• Installs, configures and tests new and updated releases of end-user software systems and computing equipment
• Creates and manages databases, procedures, and documentation, including equipment inventory of utilized and spare equipment
• At least one of the following certifications: MCSE,(2012/2016), CCNA, CCNP,FPIMPADM or VCP 6.0/6.5
• At least one of the following certifications: MCSE (2012/2016), CCNA, CCNP, FPIMPADM, or VCP 6.0/6.5
• Proof of required certifications of the following: MCSE (2012/2016), CCNA, CCNP, FPIMPADM, OR VCP 6.0/6.5
• Provide first call resolution to callers by following defined processes and procedures
• Field incoming help requests from end users via telephone, email and text in a courteous manner
• Use only approved diagnostic utilities to aid in troubleshooting
• Test fixes to ensure problem has been adequately resolved and report all finding and final resolutions
• Provide technical support for optimizing the end user interface (Primo) for access and discovery of the library’s electronic collections
• Analyze system data and usage. Provide system reports on acquisitions, cataloging, collection inventory and usage statistics (Analytics)
• Knowledge of Active Directory administration required
• Passion for current and future technology

List of Typical Responsibilities For an Information Technology Technician Resume

Responsibilities for information technology technician level resume.

• Provide basic troubleshooting, including email, ticket, and phone support
• Perform basic hands-on troubleshooting and repair
• File support tickets with external vendors, including phone and email correspondence
• Familiarity with IT security and domain security management
• Familiarity with network architecture and design

Responsibilities For Information Technology Technician Resume

• Self-motivated, detailed oriented and organized
• Troubleshoot daily hardware/software technical issues
• Certifications such as Microsoft Certified IT Professional (MCITP)
• Familiarity with SANs, RAID arrays and other storage mediums
• Basic knowledge of electrical safety
• Working knowledge of the practices, principles and techniques of computer operations and skill in using a computer with word processing, spreadsheet and database software
• Skill in effectively organizing work to meet frequent and/or multiple deadlines, handle multiple tasks simultaneously and manage conflicting priorities and demands
• Assist users in production areas while limiting impact of production flow
• Lifting and transporting of moderately heavy objects (60 lbs. from time to time and 25 lbs. regularly), such as computers, servers, battery backups and other peripherals
• Work under pressure and in stressful conditions
• Certifications: A+, Network+, Dell, and/or Microsoft
• Respond to and complete assigned tasks in a timely manner
• Comp TIA Network + certification
• Knowledge of DL/ID applications
• Communicate concepts and ideas to business and technical groups as well as management
• This knowledge is considered to be normally acquired by successful completion of a 2-year college program with concentrated study in computer technology
• Implement or coordinate equipment repairs and solve software problems
• Read and interpret technical manuals used in the assembly, installation, repair, and operation of data communications equipment
• Competent in use of PC computers and software
• Proficient in use of Microsoft Office applications, 2010 and above
• Knowledge of Google Mail and Google G Suite applications (Drive, docs, sheets, slides)
• Knowledge of user management systems such as Active Directory
• Knowledge of print queue management
• Do hands-on repair when necessary
• Make clear documentation, complex spreadsheets, and professional presentations
• Maintain work calendars
• Track multiple orders, shipments and returns to ensure delivery and receipt
• Identify support categories and assign tickets accordingly
• Identify and recommend areas of improvement within the support process
• Work collaboratively as a member of the Technology Services Team
• Configure, maintain, and troubleshoot notebooks and PC’s to function on and off the Sinclair College NT network
• Maintain off campus imaging servers by building and distributing images for all locations that do not use the Sinclair image and writing and editing PowerShell, VB scripts, batch and AutoIT
• Install, configure, network, troubleshoot and maintain hardware
• Install, configure, and maintain network and software needs
• Be the first point of contact for Technology Services support
• Assign tickets to support staff, track ticket progress, ensure ticket completion
• Troubleshoot user account and password issues; Reset passwords
• Troubleshoot basic connectivity issues
• Monitor department calendar to ensure projects are on schedule and appointments are kept
• Manage return merchandise authorization (RMA), purchases, and shipments
• Maintain inventory of district technology assets
• Develop research and maintain documents, files and records
• Plan, compose and prepare written material
• Assist support staff with inventory, staff moves, and other projects
• Work collaboratively with clients, coworkers, vendors, and management
• Process and maintain all work in accordance with District, State and Federal rules, regulations, policies, procedures and legal requirements
• Maintain approximately 3,000 desktop and laptop computers to keep them operational for student, staff and faculty use
• Walk-in help, mainly from students, has become a non-stop duty of the IATS Technician. Students with computer and e-mail account problems come to the Help Desk for help with password problems and general computer questions
• A critical requirement for the IATS Technician is learning new technology, keeping up with current trends as well as researching both new and out-dated technology that is all still in use on campus
• Maintain the GATES System; troubleshooting GATES issues, creating accounts, and performing site revalidations as required
• The IATS Technician uses an arsenal of diagnostic equipment and tools to perform repairs
• Troubleshoot hardware/software issues and work with Local 455 ECS technicians to remedy issues
• Provides hardware and software support of PC's and network/telecommunications system infrastructure equipment
• Installs, configures, upgrades, and troubleshoots problems related to hardware, software, and other equipment
• Responds to calls from users
• Troubleshoots Level 1 problems related to any aspect of network/telecommunications systems and PC's
• Diagnoses, tracks, resolves, and documents problems
• Serves as initial point-of-contact with vendors to solve problems
• Schedules and coordinates preventative maintenance on computer and peripheral equipment
• Trains and cross-trains fellow employees on system operations and usage
• Performs password and other various levels of security support on systems
• Analyzes statistics and writes reports on system events and performance
• Clear print queues
• Energy and Stress
• Considerable two (2) years experience troubleshooting and supporting servers, data storage or network equipment in the most current released version or the immediate predecessor of a Microsoft, Cisco or VMware based environment, utilizing operating systems and products (Examples: Office 2013/2016 Suite, O365, UCS, vSphere, Hyper-V, MS Clustering, et. al.)

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