receptionist skills and qualities resume

Receptionist Resume Sample for 2024 [Job Description, Skills & Tips]

A receptionist does much more than welcome, greet, and direct a company’s guests or clients. 

The job includes maintaining the security and telecommunications systems, providing information to customers by answering or redirecting their inquiries, and offering administrative support within the company, among others. 

As such, it’s not surprising at all if you’re stuck trying to put all that effectively on your receptionist resume. 

Fortunately, though, with the right guidance, writing an impactful receptionist resume can be easy, and we’re here to help!

Read our article to learn all you need to know about writing a receptionist resume! Here’s exactly what we’ll cover: 

• Receptionist Resume Example (Better Than 9 Out of 10 Examples)

8-Step Guide to Write Your Receptionist Resume

• 20+ In-Demand Skills to Put on Your Receptionist Resume

So let’s get to it! 

Receptionist Resume Example (to Inspire You)

Not sure where to start with your resume? Reviewing a receptionist resume example is a good start!

The resume example above does everything right, including: 

• Follows the chronological format. As the most popular format among recruiters worldwide, the chronological resume format is the way to go.
• Has a memorable resume profile. To show the recruiter they’re relevant as an applicant, the candidate has written a captivating resume summary. 
• Includes professional contact details. In addition to the must-have contact details, the receptionist resume example above also lists the applicant’s LinkedIn and Skype handles.
• Lists quantifiable achievements. The candidate has built a work experience section that focuses on achievements to stand out from other applicants. 
• Has a short education section. With plenty of work experience to show for, the receptionist resume example keeps their education section short. 
• Includes relevant skills. The candidate doesn’t list every skill under the sun, but only the ones that are relevant to the position. 
• Uses optional resume sections the right way. By adding their certificates and languages, the candidate has even better chances at standing out from the competition.
• Is based on a well-designed resume template . To avoid the hassle of building their resume from scratch, the receptionist resume example above was built using a plug-and-play template.   

Inspired by the receptionist resume example above?

Now it’s time to write yours! Below, we’ll walk you through the 8 essential steps for creating an effective receptionist resume, starting with:

#1. Choose the Right Format and Layout

When it comes to resumes, the structure is everything. 

You can be an amazing professional and you still won’t stand much chance if:

• Your resume sections are all out of order.
• Your resume is very hard to follow because of a messy structure.
• The resume looks unprofessional because you picked the wrong font . 

So, before you can start filling out the contents of your receptionist resume, you’ve got to first make sure its format and layout are just right.

When it comes to your resume format, the choice is quite easy. 

Out of the three resume formats ( chronological , functional (also known as skills-based), and combination ) you should go for the chronological resume format . It’s the most popular among recruiters everywhere in the world and successfully highlights your skills and achievements by putting your most recent work experience first. 

Here’s what it looks like: 

Now, when it comes to the layout, you’ll have to keep a few more things in mind:

• Keep your resume short. Unless you have 10+ years of experience, a 1-page resume is your best bet that recruiters will go through your entire resume. After all, they receive hundreds of applications daily—they don’t have time to read your resume if it’s the same length as a short novella. 
• Picking the right font size and style. Go for 11-12 pt font size for the body of your text and 13-14 pts for the section headers. As for the style, we recommend using a font that’s casual but professional, such as Ubuntu or Roboto. 
• Using section headers. Section headers are a good way to clearly separate your resume’s sections. 
• Saving your resume as a PDF file. Unless otherwise instructed in the job description, save your resume as a PDF . That way, you can be sure it will open as you intended it despite the device or OS that opens it. 

Or Skip Formatting and Layout Altogether By Using a Resume Template!

Imagine this:

You spend hours and hours tweaking your resume layout, only for it to look like a generic, black-and-white resume.

Not a good feeling, right?

Want to skip ahead of all the formatting hassle and jump right into filling in your contents? AND come out with a visually-appealing, short-n-snappy resume, all at the same time?

All you have to do is pick one of Novorésumé’s free, plug-and-play templates ! 

Our resume templates were made in collaboration with professional recruiters, which means they are easy to read and scan (and they’re ATS-friendly to boot!). 

And the best part? The templates look absolutely gorgeous (especially when compared to a standard black-and-white resume ): 

#2. Add More Than Your Traditional Contact Details 

The contact information section is the most straightforward part of writing a resume. 

Basically, all you have to do is list the following details:

• Professional title. 
• Phone number.
• Location (city and state/country).

Here’s how all that looks like on a receptionist resume: 

Receptionist

123-123-333

[email protected]

Scranton, PA

If you want to add some flavor to this section and you’re active on LinkedIn, you can include your profile’s URL link too. 

#3. Write a Compelling Resume Summary Summary/Objective

Put simply, your resume profile is a summary of you as a professional. 

The 2-3 sentence short paragraph goes at the top of your resume and aims to tell recruiters just enough to convince them to deep-dive into the rest of your resume.

Depending on your work experience level, you can write a resume profile as:

• A resume summary . If you are experienced in the field use a resume summary to sum up your title and years of experience, as well as your top skills and achievements.
• A resume objective . If you don’t have a lot to show for in terms of work experience, then you should go for a resume objective . To ace, it, mention any degree names or experience related to the field, the skills that you can offer the company, and your interest in working there. 

Here’s what a receptionist resume summary looks like:

Detail-oriented receptionist with 4 years of experience in customer service. Efficient in performing the administrative and front-desk tasks of large-scale offices. Fluent in Spanish and proficient in MS Office Suite. 

And here’s a receptionist resume objective:

Motivated communications graduate looking to apply their people and organizational skills as a receptionist at Company Z. Worked as Resident Assistant for 3 years and has hands-on experience on front desk duties, helping students solve problems, and dealing with administrational tasks.

#4. Make Your Work Experience Count 

Consider your work experience section as the backbone of your receptionist resume - it’s what recruiters will be checking to see whether you’ve got what it takes to excel at the job.  

To make this section count, first, make sure to format it the right way. Here’s what that involves: 

• Start with your current/most recent position and go backward in time. Keep your work entries relevant - the paper delivery job from your teens won’t help land you a receptionist job. 
• Begin each work entry with your professional title. Underneath, add the company's name and location, the period you worked there, and 3-5 of achievements and responsibilities in bullet points. 
• List fewer bullet points (1-2 for each work entry) as you go back in time. Your job from 10 years ago doesn’t need to be as comprehensively described as your last one.

After you’ve handled the formatting, you’ve got to make sure your professional experience shines through brighter than other candidates’. 

As hard as it may sound, we have some very effective tips to make that happen, including: 

• Focus on achievements over responsibilities whenever it’s possible. After all, recruiters know what the responsibilities of a receptionist are pretty well - it’s your achievements that can really help you stand out. 
• Quantify your achievements whenever you can. For example, instead of saying “handled incoming and outgoing calls effectively,” say “handled 100+ incoming and outgoing calls on a daily basis.”
• You can use the following formula to quantify your achievements : “accomplished X as measured by Y by doing Z.” 

Here’s how a well-written work achievement would look like in a receptionist resume:

• Consulted regarding a redesign of the office scheduling system, increasing accuracy by 38%.
• Achieved 95% customer satisfaction score based on feedback forms.
• Handled successfully 100+ phone calls daily with no complaints during the last 2 years.

And here’s a less convincing achievement:

• Answered questions.
• Provided good customer service.
• Made phone calls.

The first example is achievement-oriented and the recruiter reading it knows how, exactly, you excelled at your last role.

The second example, though, is not as much. The recruiter knows that you worked as a receptionist… and that’s about it. They have no idea if you excelled at the role or not.

If you do have to list responsibilities and tasks on your Receptionist resume, make sure you’re using dynamic action words and strong verbs !

#5. Include Your Education 

The next step in creating your receptionist resume is to list your educational background.

Start by following this format:

• Add your latest and highest degree first. 
• Start off with the degree name, then the institution’s name, and the dates attended. 
• Don’t add your high-school education if you hold a Bachelor’s Degree or higher. 

Here’s how the education section should look like in a receptionist resume:

BA in Communication 

Penn State University, PA

Now, if you don’t have any work experience at all, you can use your educational history to help you stand out.

In such a case, you can make this section more elaborate by mentioning:

• Academic merits and achievements
• Relevant coursework taken
• Extracurricular activities  

BA in World Literature

• Graduated Summa Cum Laude
• Graduated first of the class in Communications
• Resident Advisor for 3 years

#6. Include Industry-Related Skills

You can definitely tell a good receptionist by the skills they possess. 

And that’s exactly why the skills section is another receptionist resume must-have. 

Of course, this includes a balance between soft skills (e.g. communication skills , time-management, multi-tasking), and hard skills (e.g. Microsoft Office, Supply Management). 

Keep in mind, however, that the key here is to list the right skills and not every single skill that you possess.

Sure, knowing Adobe Illustrator is great, but it won’t help much with your job as a receptionist. 

So, first, go through our list below and include the must-have receptionist skills in your resume (the ones that you do possess, that is).

Then, go through the job ad you’re applying for and see if you missed an important skill or two. Make sure that the skills you’ve listed match the ones required for the role (as long as you actually possess them, of course).

20+ Receptionist Soft and Hard Skills to Put on a Receptionist Resume

Receptionist soft skills.

• Verbal and written communication
• Professionalism
• Customer focus
• Organization and planning
• Handling pressure and tolerating stress
• Attention to detail
• Reliability
• Multitasking
• Conflict resolution
• Problem-solving
• Prioritizing
• Time Management

Receptionist Hard Skills

• Microsoft Office (Word, Excel, Outlook)
• Administrative skills
• Supply management
• Typing skills (include WPM)
• Information management software
• Use of office equipment (fax machines, copiers, etc)
• Multi-line phone systems

#7. 5 Additional Sections to Take Advantage Of

At this stage, if your resume is already a full one-pager, you can just skip this section altogether.

If, on the other hand, you’ve got some space left (e.g. if you don’t have a lot of work experience), you can make use of these extra sections to give your receptionist resume an edge:

• Awards and certifications. Are you certified in office management? Do you have any awards for excellent performance in any of your previous roles? These are definitely things you should include in your receptionist resume. 
• Languages. Whatever your position might be, knowing an extra language or two can always come in handy.
• Volunteer experience. Volunteering can be a great way to show you also care about giving back to the community. If you’re a recent graduate, volunteering experience can also show employers that you’re familiar with hard work.
• Internships. Got any past internship experience? Make sure to include that in your resume, along with your main tasks and achievements there. 
• Hobbies and interests . Show the recruiter who you are outside of work. Who knows, maybe it’ll help you establish rapport with your interviewer!

The thing about extra sections is that they work on two levels: if you’re lacking work experience, they can definitely help you land an entry-level job, whereas if you’re experienced in the field, they can set you apart from other applicants with similar work experience and skills. 

Here’ an example of how extra sections should look in a receptionist resume:

Examples of Extra Sections

Certifications.

• Microsoft Office Specialist - Issued by Microsoft
• Certified Business Officer - Issued by the Management and Strategy Institute

Volunteer Experience

Front Desk Assistant  Scranton Community Center 06/2010 - 10/2012

• Helped staff with daily clerical tasks and activities
• Got hands-on experience doing administrational work
• French (Fluent)
• German (Intermediate)

#8. Don’t Forget to Include a Cover Letter

Including a cover letter with your resume is an inseparable part of sending a job application.

As such, it’s safe to assume that it should be just as good as your receptionist resume. 

Keep in mind, though, that a cover letter shouldn’t just rephrase whatever you mentioned in your resume.

Rather, you should use it to:

• Summarize your most important skills, achievements, or experiences.
• Expand on any information you couldn’t talk about in detail in your receptionist resume.
• Mention what you know about the organization you’re applying for (and why you want to work there).

Here are our tips on creating a compelling receptionist cover letter:

• Tailor your cover letter to the specific job position you’re applying for. Instead of using a generic cover letter introduction, start your cover letter by introducing yourself and mentioning exactly why you want to work for that company.
• Use the body of your cover letter to talk about your skills, achievements, and qualifications in more detail. 
• Write a strong cover letter ending by including a strong call to action. 
• Make sure that your cover letter looks as compelling as your resume by using one of our cover letter templates . 
• Learn more about how to write a compelling cover letter by checking out our cover letter tips .

Not sure what a good receptionist cover letter looks like? Check out our top cover letter examples !

We hope you are feeling more confident about creating your receptionist resume and we are sure you will get hired in no time!

Related Resume Examples

• Customer Service Resume
• Event Planner Resume
• Bar and Restaurant Manager Resume
• Cashier Resume
• Waiter Resume
• Server Resume
• Barista Resume
• Bartender Resume

Key Takeaways 

Follow the steps we outlined above, and you’ll have yourself a job-winning receptionist resume in no time!

Before you leave to work on your resume, though, let’s recap the key learning points we covered above:

• Use a resume summary or objective to summarize your experiences and show the recruiter that you’re relevant for the role.
• Mention achievements over responsibilities when possible. This helps show the recruiter how you excelled in your previous role.
• Quantify your work experiences by using the XYZ formula.
• Use some of the optional resume sections to help you stand out. This includes languages, hobbies, extracurricular activities, and more.

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• Resume and Cover Letter

Receptionist Top Needed Skills

1 min read · Updated on December 17, 2021

Writing your resume with a target job in mind requires having a clear understanding of the job's skills and proficiencies.

A well-crafted resume skills section, highlighting your relevant skills for a receptionist position , will help your resume beat the applicant tracking system (ATS), which is the first step to getting your application noticed. Use the receptionist top skills and proficiencies below to help you effectively write your resume.

Receptionist top skills & proficiencies:

• Customer service
• Overachieving attitude
• Verbal communication skills
• Written communication skills
• Professional
• Problem solving skills
• Accuracy and attention to detail
• Interpersonal skills
• Telephone skills
• Microsoft Office proficiency
• Professionalism
• Customer focus
• Organization
• Calm under pressure
• Supply management
• Adaptable and quick to learn new technologies
• Multitasking capabilities

Related Articles:

7 Signs Your Resume is Making You Look Old

Why a Simple Resume Layout is a Successful Resume

Software Developer Top Needed Skills

See how your resume stacks up.

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Resume Worded   |  Resume Skills

Skill profile, receptionist, improve your resume's success rate by using these receptionist skills and keywords ..

• Hard Skills and Keywords for your Receptionist Resume
• ATS Scan : Compare Your Resume To These Skills
• Sample Resume Templates
• How To Add Skills
• Soft Skills for Receptionist Roles
• Receptionist More Resume Templates

Resume Skills and Keywords from Related Jobs

Frequently asked questions.

• 3. Effective Action Verbs for your Resume

Get a Free Resume Review

Looking for keywords for a specific job search for your job title here., © 2024 resume worded. all rights reserved., receptionist resume keywords and skills (hard skills).

Here are the keywords and skills that appear most frequently on recent Receptionist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume. Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

• Receptionist Duties
• Microsoft Access
• Customer Service
• Administrative Assistance
• Social Media
• Front Office
• Telephone Reception
•  Find out what your resume's missing
• Administration
• Hospitality
• Office Administration
• Event Management
• Hotel Management
• Event Planning
• Food & Beverage
• Opera Reservation System

Resume Skills: Software

• MS Office Suite
• Google Workspace
• Microsoft Office Suite
• CRM Systems
• Google Suite
• Adobe Acrobat
• Microsoft Office suite
• PDF software
• CRM Softwares
• Adobe Suite
• Adobe AcrobatReader
• SharePoint.
•  Match your resume to these skills

Resume Skills: Office Suite

• Microsoft Office: Word

Resume Skills: Languages

• Spanish (Fluent)
• Spanish (fluent)

Resume Skills: Office

• Data Entry (75 WPM)
• Office Equipment Operation
• Front Desk Reception
• Telephone Etiquette
• Records Management
• Front-Desk Reception
• Email Management
• Client Handling
• Calendar Management
• Meeting Coordination

Resume Skills: Techniques

• Dispute Management
• Confidentiality Management
• Time Management

Resume Skills: Project Management Tools

Resume skills: other.

• Data Analysis
• Simplified Technical English

Resume Skills: Customer Service

• Problem solving
• Complaint Resolution
• Phone Etiquette
• Client Relations
• Conflict Resolution

Resume Skills: Additional

• CRM Software
• Negotiation skills

Resume Skills: Administrative Tools

• MS PowerPoint
• Google Sheets

Resume Skills: Organizational Tools

Resume skills: communication.

• Email Etiquette
• Customer Relationship Management (CRM)
• Business Telephony Systems (VoIP)
• Phone Etiquettes
• Email Correspondence
• Chat Support
• In-person Assistance

Resume Skills: Digital Communication Tools

Resume skills: administrative.

• Documentation
• Travel Arrangements
• Office Equipment Handling

Resume Skills: Electronic Equipment

• Multiline Telephone systems
• Photocopiers
• Fax machines
• Postage meters

Resume Skills: Booking Systems

• Microsoft Bookings

Resume Skills: Reception Tools

• Go Reception
• Smiles Front Desk Management

Resume Skills: Industry Knowledge

• Front Desk Operations
• phone etiquette
• appointment scheduling
• customer service
• managing check-ins/check-outs

Resume Skills: Customer Relationship Tools

Resume skills: time management.

• Calendar Planning
• Task Prioritization
• Document Control

Resume Skills: Billing & Accounting

• Accounts Receivable
• Expense Reports
• Payroll Assistance

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency. Only include these technical skills or keywords into your resume if you actually have experience with them.

   Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Receptionist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Receptionist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences , education or skills section , like we've shown in the examples below. use the examples below as inspiration..

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Only include these technical skills or keywords into your resume if you actually have experience with them.

How do I add skills to a Receptionist resume?

Go through the Receptionist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Telephone Reception, Microsoft Access and Administration are possible skills. These are skills you should try to include on your resume.

Add other common skills from your industry - such as Receptionist Duties, Front Office and Customer Service - into your resume if they're relevant.

Incorporate skills - like Hospitality, Tourism and Opera - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Communication is often an important component of the role of a Receptionist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Try to include examples of where you used your clerical skills, whether that's in your Receptionist roles or administrative-related experiences.

Try to add the exact job title, Receptionist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Receptionist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Receptionist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Receptionist Soft Skills

Here are common soft skills that appear on Receptionist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

• Communication
• Computer Literacy
• Public Speaking

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

• Medical Office
• Medical Records
• Electronic Medical Record (EMR)
• Medical Terminology
• Multi-line Phone
• Appointment Scheduling
• Medical Billing
• Health Insurance
• U.S. Health Insurance Portability and Accountability Act (HIPAA)
• Cardiopulmonary Resuscitation (CPR)
• Dental Software
• Dental Insurance
• Dental Assisting
• Patient Education
• Hotel Booking
• Back Office Operations
• Hospitality Management
• Reservations
• Switchboard
• Switchboard Operator
• Public Relations
• Insurance Verification
• Medical Coding

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual receptionist recruiter sees it. for free., receptionist resume templates.

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example Professional

An effective Description of the templates...

Download this resume template

This resume template is suitable for experienced hires or mid-level hires. The education contains two examples of an education experiences, but only include one (your most recent one) if you're a senior level employee.

Tips on why this template works

   makes great use of space.

It strikes the right balance between white space and content, and doesn't waste space on unnecessary images and icons. Remember, recruiters aren't looking at how creative you are when it comes to your template. Your content is core and should be the focus.

   Strong resume bullet points

This job seeker uses resume bullet points that uses strong action verbs, and most importantly, contain numbers that demonstrate the significance of their accomplishments.

Resume Example Highlights (Free)

This template is clean, readable by resume screeners, and is effective at calling out key accomplishments and projects from specific work experiences. This would be useful if you have been at a company for a while, or been in a consulting-type of role, and want to point hiring managers to your most impressive accomplishments.

   Strong action verbs

Action verbs are important on your resume are vital. They evoke strong imagery to your reader, and this resume does an excellent job by using words such as “spearheaded,” “managed,” and “drove.” These words will help you to put your achievements in perspective, in conjunction with measurable results. Use action verbs relating to the skills you want to highlight.

   Specific examples of finished projects

Many of your accomplishments will involve your responsibilities in your employer's high-level projects. Recruiters want to see what you’ve completed in previous roles -- such as the Operations Improvement Project and new iPhone app launch highlighted in this resume. The numbers make your experience real, rather than a vague “oversaw several teams for a project.” What did you do specifically? Be specific.

Resume Example Modern Two-Column

This two column resume template has been designed and created in Google Docs, and puts an emphasis on a skills section. You can download it in Word, or edit it directly in Google Docs.

   Prioritize work experience, while including other key sections

The two-column in this Google Docs resume template prioritizes the work experience sections, while maximizing the content into the resume. Not all two column templates are ATS-compatible, but this one is when it is saved as PDF and passed through a resume screener.

   Includes a strong Skills section

Skills sections are a great way to include specific keywords and skills that you have, that haven't been included in other parts of your resume. This helps you get past resume screeners that scan your resume for specific keywords.

Resume Example Clean Modern

If you're a job seeker with a few years of experience under your belt, use a template like this one. It's simple, effective at highlighting our work experience, and minimizes the emphasis on the education section (the dates are omitted which is good to prevent ageism, especially if you graduated more than 10 years ago).

   Professionally-designed template

Minimal templates like this one are exactly what mid-to-senior level recruiters want to see - it shows professionalism, focuses on accomplishments, and makes full use of each page.

   Resume summary highlights key accomplishments

The first rule about including a resume summary is that it does not repeat accomplishments mentioned elsewhere on the resume. This resume stresses new software engineering and leadership skills right at the top of the resume, and includes an award too. If you include a summary, try to include a mix of both technical accomplishments (e.g. projects you developed or led), as well as career-related accomplishments (e.g. being promoted).

Resume Example Entry-Level (Free)

Use this Google Docs template if you're a student, recent graduate, or a career changer. Right out of college, you may not have much experience in the field. To supplement that, use your experience in clubs and activities, volunteering, projects, and useful coursework to help highlight your knowledge on the subject.

   Emphasis on education

If you're an entry-level job seeker that has recently completed education (or in the process of completing a degree), you should prioritize your education and include it first. This Google Docs template does this.

   University projects relevant to the job

If you're an entry level job seeker (or a career-changer), you may not have enough work experience to fill up your resume. This is where class projects and university projects come in. This template has a section dedicated to projects, which you can use to talk about volunteering, class projects, or personal projects relevant to the job.

Resume Example Concise

This is a suitable Google Docs resume template for all kinds of roles, including senior, entry-level and mid-level. Note how the focus is the work experience section only, and the education section is limited. This is what you should do if you graduated a while ago.

   Use a skills section to highlight specific keywords

To get past resume screeners and Applicant Tracking Systems, use a skills section that includes specific skills the job is looking for. This is an easy way to tailor your resume.

   Keep you education short, if you're a mid to senior level job seeker

What skills do hiring managers want to see on a Receptionist resume?

Some popular Receptionist hard skills are Receptionist Duties, Microsoft Access, Customer Service, Administrative Assistance, Social Media, Front Office, Telephone Reception and Administration. Depending on the job you apply to, skills like Tourism, Opera, Food & Beverage, Hotel Management and Hospitality can also be good to include on your resume.

What are the differences in resume skills between a Medical Office Receptionist and a Dental Receptionist?

What are good resume skills to include for different receptionist roles and job titles.

Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

• Dental Receptionist : Dentrix, Receptionist Duties, Dentistry, Dental Software and Dental Insurance
• Hotel Receptionist : Hotel Management, Front Office, Hospitality, Tourism and Hotel Booking
• Medical Office Receptionist : Medical Office, Medical Records, Electronic Medical Record (EMR), Medical Terminology and Multi-line Phone
• Front Office Receptionist : Opera, Food & Beverage, Customer Service, Office Administration and Administration
• Desk Receptionist : Administrative Assistance, Switchboard, Microsoft Access, Typing and Data Entry

What are common Receptionist soft skills?

Examples of Receptionist soft skills include Phone Etiquette, Clerical Skills, Customer Satisfaction, Teamwork and Problem Solving.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume. It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters. Start targeting your resume

Most resumes get auto-rejected because of small, simple errors. These errors are easy to miss but can be costly in your job search. If you want to make sure your resume is error-free, upload it to Score My Resume for a free resume review. You'll get a score so you know where your resume stands, as well as actionable feedback to improve it. Get a free resume review

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How to List Receptionist Skills on a Resume

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Why employers want to see receptionist skills on your resume

Tips for listing receptionist skills on a resume, best receptionist skills to add to a resume, how to improve receptionist skills.

Receptionist skills show an employee’s ability to represent a company or industry. These can include but are not limited to organizational methods, communication with clients, time management, overall professionalism and much more. This article discusses the best receptionist skills to list on a resume and how to highlight those relevant skills on your resume. 

In many companies, the receptionist is the face that clients see the most often and the overall organizer for the company. The skills required to be a receptionist vary depending on the job but many receptionist skills are applicable to any industry. Receptionist skills demonstrate professionalism, organization, communication abilities, comfort with technology, ability to multitask and much more. 

Demonstrating these skills on your resume is important for many job applications. For example, if you describe your responsibilities as a receptionist for a dentist’s office as developing positive relationships with young patients and maintaining a schedule for over 80 clients, the person reading your resume will interpret this as an ability to organize for a large team and that you have excellent communication skills. 

The following list of tips explain how to include skills on a receptionist resume:

Provide detailed descriptions

As a receptionist, you might spend most of your day answering phones and sending emails. You are the front line of communication between the business and external customers. Strong communication skills are key to success in this role. Consider a time in which solid communication skills led to your success.

Example: ‘Earned ‘Employee of the Month’ recognition for interpreting project changes and thoroughly communicating updates to project managers.’

Use metrics

Add clear metrics to your work experience descriptions as employers translate data as solid proof of your accomplishments. Consider a previous situation in which an event occurred that involved a specific metric.

Example: ‘After initiating a revamp of the project closing process over the phone, customer satisfaction improved by 21%.’

Include job-specific keywords

It is helpful to review each job posting for keywords that are specific to the receptionist role you are applying for. These keywords and phrases stand out to employers and keyword searching scans. They also make your resume appear more relevant when referencing job-specific details.

Example:  ‘Handled the onboarding process for clients before introducing them to their assigned project managers. Created new client profiles within the main database with full contact information and project details.’

Use adjectives for proficiency levels

Always be honest when writing your resume, especially when it comes to proficiency levels in each skill that you list. You can include a separate ‘Skills’ list and use adjectives to explain your level of experience when describing a particular skill. 

Example: ‘Proficient in Microsoft Word, Excel and Outlook’

Here are some of the most common skills to include on your receptionist resume:

• Professionalism.  Highlight the experience you have representing a company, in terms of behavior and appearance. 
• Organization. Describe how you organize not only your own routine but also that of your colleagues. 
• Ability to multitask. Explain how you can juggle your daily tasks while maintaining professionalism and good customer service, even with distractions and interruptions.
• Attention to detail.  This skill involves making sure procedures are exact and that you follow rules and regulations. 
• Technology skills. This can include typing ability, proficiency with word processing programs, spreadsheets and file-sharing systems.
• Social media. To be successful in this role, it is beneficial to show how social media can be utilized within a company to keep clients informed and represent the company in a positive light.
• Confidence.  Showing your manager and your clients that you are confident and reliable reflects positively on your work ethic and builds a strong reputation for the company. 
• Communication.  Show that you have solid interpersonal and customer service skills. 
• Friendliness.  This includes maintaining a positive attitude, remaining calm and courteous, and responding cheerfully to incoming calls.
• Interpersonal skills.  Discuss how you can work closely with a variety of different people and how you respond with the appropriate conflict resolution methods when necessary. 

Here are some ways you can improve your receptionist skills: 

1. First, become comfortable with any required computer software

It is important for a receptionist to keep their technology skills up to date. This could even involve taking short online courses, if necessary, to stay current. 

2. Next, take notes to improve your organization skills

If it helps with your daily organization, get in the habit of making frequent notes. Actively writing down key information can help it stick in your mind, and is also a good resource to refer to later.

3. Third, create a script so you can communicate professionally at all times

It can sometimes be challenging to remember to say everything that is required during all the many interactions of a typical workday. It can be useful to develop a script so that you use similar language to welcome visitors, answer the phone and respond to customers with correct or consistent answers to their questions.

4. Fourth, learn how to deal with challenging people

Staying calm when faced with interruptions is a very useful skill to work on improving. Learn how to maintain a positive demeanor even when talking to a difficult client.

5. Next, practice active listening skills

Maintaining eye contact and asking clarifying questions if necessary can be very beneficial for developing your active listening skills.

6. Sixth, use downtime to practice a new skill

It is important to be working on something, even during slow times. Downtime can be the perfect opportunity to improve skills even further by studying manuals or becoming familiar with a new computer system.

7. Then, exercise professionalism with coworkers

It’s a good idea to avoid becoming involved in office gossip. As a receptionist, you might process private information or be asked to assist with confidential situations or materials, so you should always be discreet and respect the privacy of the company and individuals.

8. Finally, build your own confidence in the workplace

Always take pride in your work and demonstrate that you know you have performed your assigned tasks to the best of your abilities. Ask for help or seek extra training if you need to improve any of your skills.

Almost all receptionist skills can be used in most office management jobs. Also, most receptionist skills build on many strengths you may not even realize you have such as interpersonal communication and being comfortable with technology. By identifying these skills and perfecting them, you help make yourself a strong candidate in any industry.

13 Receptionist Resume Examples to Land You a Role in 2023

Receptionists are the first point of contact for customers and guests, and must be able to communicate effectively. As a receptionist, your resume should be just like your customer service skills: professional, friendly, and approachable. In this guide, we'll review X receptionist resume examples to help you make a great first impression.

Resume Examples

Resume guidance.

• High Level Resume Tips
• Must-Have Information
• Why Resume Headlines & Titles are Important
• Writing an Exceptional Resume Summary
• How to Impress with Your Work Experience
• Top Skills & Keywords
• Go Above & Beyond with a Cover Letter
• Resume FAQs
• Related Resumes

Common Responsibilities Listed on Receptionist Resumes:

• Greet visitors and direct them to the appropriate person or department
• Answer incoming calls and direct them to the appropriate person or department
• Manage the front desk, including sorting and distributing mail, packages, and other deliveries
• • Maintain a clean and organized reception area
• Schedule and coordinate meetings and appointments
• Maintain an up-to-date contact list
• Assist with administrative tasks such as filing, photocopying, and scanning
• Monitor office supplies and order new supplies as needed
• Assist with special projects as needed
• Provide excellent customer service
• Ensure compliance with company policies and procedures

You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Receptionist Resume Example:

• Implemented a new scheduling system that reduced appointment wait times by 50% and increased customer satisfaction scores by 15%.
• Collaborated with the facilities team to redesign the reception area, resulting in a 25% increase in positive feedback from visitors.
• Managed the ordering and inventory of office supplies, reducing costs by 10% through strategic vendor negotiations.
• Developed and implemented a comprehensive training program for new receptionists, resulting in a 30% reduction in onboarding time and an increase in overall team productivity by 20%.
• Collaborated with the HR team to streamline the hiring process, reducing time-to-hire by 15% and increasing the quality of candidates.
• Managed the company's contact list, ensuring accuracy and completeness, resulting in a 10% increase in successful outreach and communication.
• Implemented a new system for tracking and managing incoming calls, reducing missed calls by 20% and improving response times by 15%.
• Collaborated with the IT team to implement new software for managing appointments, resulting in a 25% increase in appointment bookings and a 10% increase in customer satisfaction scores.
• Managed the distribution of mail and packages, reducing delivery times by 30% and improving overall efficiency of the mailroom.
• Customer service
• Time management
• Organization
• Multitasking
• Communication
• Problem-solving
• Attention to detail
• Team collaboration
• Inventory management
• Training and onboarding
• Vendor negotiation
• Software proficiency
• Mail distribution

Dental Receptionist Resume Example:

• Implemented a new patient scheduling system, resulting in a 25% reduction in appointment wait times and a 15% increase in patient satisfaction scores.
• Developed and implemented a patient communication strategy, resulting in a 20% increase in appointment confirmations and a 10% decrease in no-shows.
• Managed patient records and insurance claims, resulting in a 95% accuracy rate and a 20% reduction in claim processing time.
• Developed and implemented a patient payment plan system, resulting in a 30% increase in on-time payments and a 15% decrease in outstanding balances.
• Collaborated with dental providers to ensure timely and accurate patient treatment plans, resulting in a 90% patient treatment plan completion rate.
• Managed the reception area, ensuring a clean and organized environment, resulting in a 95% satisfaction rate among patients and visitors.
• Implemented a new patient intake process, resulting in a 20% reduction in patient wait times and a 10% increase in patient satisfaction scores.
• Managed patient charts and updated patient information, resulting in a 95% accuracy rate and a 15% reduction in charting errors.
• Assisted with dental procedures as needed, resulting in a 90% satisfaction rate among patients and providers.
• Patient scheduling and appointment management
• Patient communication and relationship building
• Patient record and insurance claim management
• Payment plan development and implementation
• Collaboration with dental providers
• Reception area management and organization
• Patient intake process improvement
• Patient chart management and updating
• Dental procedure assistance
• Time management and multitasking
• Attention to detail and accuracy
• Customer service and satisfaction
• Conflict resolution and problem-solving
• Basic knowledge of dental terminology and procedures
• Proficiency in dental software and office technology

Entry Level Receptionist Resume Example:

• Implemented a new scheduling system that reduced appointment wait times by 50% and increased customer satisfaction scores by 20%.
• Created and maintained a comprehensive filing system for both electronic and paper documents, resulting in a 30% reduction in time spent searching for important information.
• Assisted with special projects, including organizing company events and coordinating employee recognition programs, resulting in a 15% increase in employee engagement scores.
• Monitored office supplies and ordered replacements as needed, resulting in a 10% reduction in supply costs.
• Assisted with administrative tasks such as filing, photocopying, and scanning, completing tasks 25% faster than the previous receptionist.
• Provided support to other departments as needed, including assisting with customer service inquiries and data entry, resulting in a 15% increase in overall departmental efficiency.
• Greeted visitors, answered phones, and directed inquiries to the appropriate staff member, resulting in a 95% customer satisfaction rating.
• Maintained a professional and friendly atmosphere in the reception area, resulting in a 10% increase in positive customer feedback.
• Managed incoming and outgoing mail and packages, ensuring timely delivery and reducing errors by 20%.
• Scheduling and appointment management
• Telephone etiquette
• Interpersonal communication
• Basic computer skills (Microsoft Office, email, etc.)
• Filing and document management
• Office supply management
• Administrative support
• Mail and package handling
• Event planning and coordination
• Adaptability
• Professionalism

Front Desk Receptionist Resume Example:

• Managed the front desk of a busy medical office, greeting and checking in an average of 100 patients per day with a 95% satisfaction rating.
• Implemented a new appointment scheduling system, reducing wait times by 20% and increasing patient satisfaction by 10%.
• Developed and maintained a comprehensive filing system, reducing retrieval times by 30% and improving overall office organization.
• Managed the front desk of a luxury hotel, handling an average of 200 check-ins and check-outs per day with a 98% satisfaction rating.
• Collaborated with the housekeeping team to ensure all rooms were ready for guests, resulting in a 15% increase in room occupancy rates.
• Developed and implemented a new training program for front desk staff, resulting in a 25% improvement in guest satisfaction scores.
• Managed the front desk of a busy law firm, answering an average of 50 phone calls per day with a 90% first-call resolution rate.
• Developed and maintained a comprehensive database of client information, reducing retrieval times by 40% and improving overall office efficiency.
• Implemented a new system for tracking and ordering office supplies, resulting in a 20% reduction in costs and a 15% improvement in inventory management.
• Communication skills
• Appointment scheduling
• Database management
• Conflict resolution
• Microsoft Office proficiency
• Training and development
• Interpersonal skills
• Basic accounting and cash handling

Legal Receptionist Resume Example:

• Implemented a new filing system for legal documents, resulting in a 50% reduction in document retrieval time and increasing overall efficiency in the office.
• Assisted attorneys with research and document preparation, resulting in a 25% reduction in time spent on legal research and an increase in client satisfaction.
• Maintained a database of clients and contacts, resulting in a 20% increase in client retention and improved communication with clients.
• Successfully managed the reception area, ensuring it was clean and organized, resulting in a 15% increase in positive feedback from clients and visitors.
• Assisted with administrative tasks such as photocopying, scanning, and faxing, resulting in a 20% reduction in time spent on administrative tasks and an increase in overall office productivity.
• Monitored and ordered office supplies, resulting in a 10% reduction in supply costs and ensuring that the office had all necessary supplies on hand.
• Prepared legal documents such as contracts, briefs, and pleadings, resulting in a 30% reduction in time spent on document preparation and an increase in overall efficiency in the office.
• Assisted with special projects as needed, resulting in the successful completion of several high-priority projects and an increase in overall team productivity.
• Managed the scheduling and coordination of meetings and appointments, resulting in a 20% reduction in scheduling errors and an increase in overall client satisfaction.
• Legal document preparation
• Legal research
• Filing and organization
• Client communication
• Reception area management
• Administrative tasks
• Scheduling and coordination
• Project management
• Confidentiality

Veterinary Receptionist Resume Example:

• Implemented a new appointment scheduling system that reduced wait times by 50% and increased client satisfaction scores by 20%.
• Collaborated with the marketing team to create and execute a successful social media campaign, resulting in a 25% increase in new client appointments.
• Managed inventory and ordering of office supplies, reducing costs by 15% while ensuring all necessary supplies were always available.
• Developed and implemented a new client communication system, resulting in a 30% reduction in missed appointments and an increase in client retention by 25%.
• Streamlined the payment process by implementing a new payment system, reducing payment processing time by 20% and increasing on-time payments by 15%.
• Trained and mentored new receptionists, resulting in a 50% reduction in training time and an overall improvement in team satisfaction scores by 10%.
• Managed and maintained client records and medical histories, ensuring accuracy and completeness of all records and reducing errors by 20%.
• Collaborated with veterinarians to improve patient care, resulting in a 15% increase in successful treatments and a 10% decrease in patient recovery time.
• Implemented a new filing system, reducing filing time by 30% and improving overall organization and efficiency of the office.
• Payment processing
• Training and mentoring
• Record keeping
• Collaboration with veterinarians
• Office organization
• Marketing and social media
• Empathy and compassion for animals

Hotel Receptionist Resume Example:

• Implemented a new guest feedback system, resulting in a 25% increase in positive reviews and a 10% decrease in negative reviews within the first three months.
• Developed and implemented a training program for new front desk staff, resulting in a 40% decrease in check-in time and a 15% increase in guest satisfaction scores.
• Collaborated with housekeeping and maintenance teams to improve room turnover time by 20%, resulting in a 5% increase in occupancy rates.
• Managed the front desk during a major hotel renovation, ensuring minimal disruption to guests and maintaining a 95% occupancy rate throughout the project.
• Developed and implemented a new check-in process, reducing wait times by 50% and increasing guest satisfaction scores by 20%.
• Identified and resolved a billing error that had been affecting guest accounts for months, resulting in a 15% increase in revenue and improved guest satisfaction scores.
• Implemented a new reservation system, resulting in a 30% increase in online bookings and a 20% increase in revenue within the first six months.
• Collaborated with the marketing team to develop and implement a new loyalty program, resulting in a 10% increase in repeat bookings and a 5% increase in overall occupancy rates.
• Developed and implemented a new training program for front desk staff, resulting in a 25% decrease in guest complaints and a 15% increase in guest satisfaction scores.
• Customer service excellence
• Effective communication
• Reservation management
• Billing and financial accuracy
• Process improvement
• Guest relations
• Knowledge of hotel software systems

Office Receptionist Resume Example:

• Managed the office budget and identified cost-saving opportunities, resulting in a 10% reduction in expenses over a six-month period.
• Collaborated with the HR team to streamline the onboarding process for new employees, reducing the time to complete paperwork by 30%.
• Developed and implemented a new visitor management system, improving security protocols and reducing unauthorized access by 25%.
• Managed the office supply inventory and identified cost-saving opportunities, resulting in a 15% reduction in expenses over a one-year period.
• Provided exceptional customer service to visitors and clients, resulting in a 20% increase in positive feedback and referrals.
• Managed the reception area and implemented a new organization system, resulting in a 30% reduction in clutter and a more professional appearance.
• Assisted with event planning and organization, resulting in a successful company-wide event with over 100 attendees and positive feedback from participants.
• Provided administrative support to the executive team, including scheduling meetings and preparing reports, resulting in improved efficiency and productivity for the team.
• Scheduling and calendar management
• Budget management and cost reduction
• Onboarding and HR coordination
• Visitor management and security protocols
• Office supply inventory management
• Customer service and client relations
• Reception area organization and maintenance
• Event planning and organization
• Administrative support and report preparation
• Time management and prioritization
• Multitasking and adaptability
• Communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Basic knowledge of office equipment and troubleshooting

Salon Receptionist Resume Example:

• Implemented a new appointment scheduling system, resulting in a 25% reduction in missed appointments and a 15% increase in overall customer satisfaction.
• Collaborated with the marketing team to create and execute a successful social media campaign, resulting in a 10% increase in new customer bookings.
• Trained and onboarded new reception staff, resulting in a 30% reduction in customer wait times and an overall improvement in team morale.
• Managed the salon's inventory and ordering process, resulting in a 20% reduction in supply costs and a 10% increase in product sales.
• Developed and implemented a customer loyalty program, resulting in a 15% increase in repeat business and a 5% increase in overall revenue.
• Provided exceptional customer service, resulting in a 95% customer satisfaction rating and numerous positive reviews and referrals.
• Implemented a new cash handling system, resulting in a 100% accuracy rate and a 20% reduction in cash discrepancies.
• Collaborated with the salon owner to create and implement a new pricing strategy, resulting in a 10% increase in overall revenue.
• Developed and maintained strong relationships with customers, resulting in a 25% increase in customer retention and repeat business.
• Social media marketing
• Staff training and onboarding
• Cash handling
• Customer loyalty program development
• Pricing strategy development
• Customer relationship management

Medical Receptionist Resume Example:

• Implemented a new patient scheduling system, resulting in a 25% reduction in wait times and a 15% increase in patient satisfaction scores.
• Developed and implemented a patient check-in process that reduced patient wait times by 20% and improved patient flow through the clinic.
• Managed patient billing and insurance claims, resulting in a 95% accuracy rate and a 10% reduction in denied claims.
• Developed and implemented a patient feedback survey, resulting in a 20% increase in patient satisfaction scores and improved patient retention.
• Managed patient records and ensured compliance with HIPAA regulations, resulting in a 100% compliance rate and zero data breaches.
• Collaborated with medical staff to ensure timely and accurate patient care, resulting in a 90% patient satisfaction rate for medical services.
• Managed the reception area and ensured a welcoming and professional environment, resulting in a 95% satisfaction rate among patients and visitors.
• Implemented a new patient information system, resulting in a 30% reduction in errors and a 20% increase in efficiency.
• Managed patient inquiries and complaints, resulting in a 90% resolution rate and improved patient satisfaction scores.
• Patient check-in and registration processes
• Billing and insurance claim management
• Patient feedback and satisfaction monitoring
• HIPAA compliance and patient record management
• Medical staff collaboration and communication
• Reception area management and customer service
• Patient information system implementation and management
• Patient inquiry and complaint resolution
• Data entry and electronic health record (EHR) management
• Medical terminology knowledge
• Confidentiality and discretion
• Telephone etiquette and communication skills

Spa Receptionist Resume Example:

• Implemented a new booking system that reduced wait times by 50% and increased customer satisfaction scores by 15%.
• Collaborated with the marketing team to create and execute a successful social media campaign, resulting in a 25% increase in new customer bookings.
• Managed inventory levels and reduced supply costs by 10% through effective monitoring and ordering.
• Developed and implemented a customer loyalty program, resulting in a 20% increase in repeat business and a 10% increase in overall revenue.
• Streamlined administrative processes by digitizing customer records and implementing a new database system, reducing administrative errors by 30% and saving 5 hours of work per week.
• Collaborated with the spa manager to create and execute a successful promotional event, resulting in a 30% increase in bookings for the month.
• Managed a team of receptionists and implemented a training program, resulting in a 25% increase in customer satisfaction scores and a 10% increase in upselling of spa services.
• Developed and executed a successful email marketing campaign, resulting in a 15% increase in bookings for the month.
• Implemented a new payment system that reduced transaction times by 20% and improved accuracy of financial records.
• Booking and scheduling systems
• Marketing and promotions
• Team management and training
• Digital record-keeping
• Loyalty program development
• Upselling techniques
• Communication and collaboration

Hospital Receptionist Resume Example:

• Implemented a new patient check-in process, reducing wait times by 20% and improving patient satisfaction scores by 15%.
• Collaborated with insurance providers to streamline the pre-authorization process, resulting in a 25% reduction in denied claims and a 10% increase in revenue.
• Developed and maintained a comprehensive patient database, ensuring accurate and up-to-date information for over 5,000 patients.
• Managed the scheduling and confirmation of over 500 patient appointments per month, maintaining a 95% appointment attendance rate.
• Implemented a new billing system, reducing billing errors by 30% and improving revenue collection by 20%.
• Collaborated with hospital staff to develop and implement a new patient discharge process, reducing discharge times by 25%.
• Developed and implemented a new patient feedback system, resulting in a 20% increase in positive feedback and a 15% decrease in negative feedback.
• Collaborated with hospital staff to develop and implement a new patient registration process, reducing registration times by 30% and improving patient satisfaction scores by 10%.
• Managed the ordering and inventory of office supplies, reducing supply costs by 15% while ensuring adequate supplies for hospital staff.
• Patient check-in and registration
• Appointment scheduling and confirmation
• Billing and insurance coordination
• Patient database management
• Process improvement and implementation
• Patient feedback and satisfaction
• Collaboration with hospital staff
• Inventory and supply management
• Time management and organization
• Problem-solving and critical thinking
• Adaptability and flexibility
• Customer service and patient care
• Confidentiality and HIPAA compliance

Gym Receptionist Resume Example:

• Implemented a new scheduling system, resulting in a 25% reduction in appointment errors and a 15% increase in class attendance.
• Developed and executed a social media marketing campaign, resulting in a 10% increase in new member sign-ups within the first month.
• Resolved a customer complaint regarding billing discrepancies, resulting in a 100% satisfaction rating and a positive online review.
• Managed the ordering and inventory of gym supplies, reducing costs by 20% and ensuring timely delivery of necessary items.
• Collaborated with the sales team to increase membership sales by 10% through targeted promotions and outreach efforts.
• Streamlined the check-in process, reducing wait times by 50% and improving overall customer satisfaction.
• Implemented a new payment processing system, resulting in a 15% reduction in payment errors and a 20% increase in on-time payments.
• Created and maintained a database of member information, resulting in a 30% reduction in data entry errors and improved communication with members.
• Provided administrative support to the gym manager, including scheduling meetings and maintaining records, resulting in improved organization and efficiency of daily operations.
• Sales and promotion

High Level Resume Tips for Receptionists:

Must-have information for a receptionist resume:.

Here are the essential sections that should exist in an Receptionist resume:

• Contact Information
• Resume Headline
• Resume Summary or Objective
• Work Experience & Achievements
• Skills & Competencies

Additionally, if you're eager to make an impression and gain an edge over other Receptionist candidates, you may want to consider adding in these sections:

• Certifications/Training

Let's start with resume headlines.

Why Resume Headlines & Titles are Important for Receptionists:

Receptionist resume headline examples:, strong headlines.

• Organized and Personable Receptionist with 5+ years of experience in managing high-volume phone lines and greeting clients with a warm and professional demeanor
• Detail-Oriented Receptionist with a proven track record of managing complex scheduling and booking systems for busy medical offices
• Tech-Savvy Receptionist with expertise in managing online booking systems and proficiency in Microsoft Office Suite, ensuring seamless communication and organization for busy offices

Why these are strong:

• These resume headlines are impactful for Receptionists as they highlight key skills and experiences that are relevant to their roles. The first headline emphasizes the candidate's organizational skills and personable demeanor, which are crucial for managing high-volume phone lines and greeting clients. The second headline showcases the candidate's attention to detail and experience in managing complex scheduling systems, which is particularly important for medical offices. Finally, the third headline highlights the candidate's proficiency in technology and ability to manage online booking systems, which is becoming increasingly important in modern offices. Overall, these headlines effectively communicate the candidate's strengths and value to potential employers.

Weak Headlines

• Receptionist with Strong Communication Skills
• Experienced Receptionist Seeking New Opportunity
• Detail-Oriented Receptionist with Excellent Customer Service Skills

Why these are weak:

• These resume headlines need improvement for Receptionists as they lack specificity and fail to highlight any unique skills or accomplishments that the candidates bring to the table. The first headline mentions strong communication skills, but doesn't provide any context or examples of how the candidate has used those skills in a receptionist role. The second headline mentions experience, but doesn't specify how many years or what industries the candidate has worked in. The third headline mentions being detail-oriented and having excellent customer service skills, but doesn't provide any examples of how those skills have benefited previous employers or clients.

Writing an Exceptional Receptionist Resume Summary:

Receptionist resume summary examples:, strong summaries.

• Detail-oriented Receptionist with 5 years of experience in managing front desk operations, providing exceptional customer service, and maintaining accurate records. Skilled in managing high call volumes, scheduling appointments, and handling confidential information with discretion. Proven ability to create a welcoming environment for clients and visitors, resulting in a 95% satisfaction rate.
• Organized and efficient Receptionist with 3 years of experience in managing administrative tasks, including scheduling appointments, coordinating meetings, and maintaining office supplies. Proficient in managing multiple tasks simultaneously, prioritizing workloads, and ensuring timely completion of projects. Adept at building positive relationships with clients and colleagues, resulting in a 30% increase in client retention.
• Experienced Receptionist with 7 years of experience in managing front desk operations, including greeting visitors, answering phones, and managing mail and packages. Skilled in using various software programs, including Microsoft Office and Google Suite, to manage calendars, schedule appointments, and create reports. Proven ability to work independently and collaboratively, resulting in a 25% increase in office efficiency.
• These resume summaries are strong for Receptionists as they highlight the candidates' key skills, experience, and accomplishments in managing front desk operations, providing exceptional customer service, and maintaining accurate records. The first summary emphasizes the candidate's attention to detail and ability to create a welcoming environment for clients and visitors. The second summary showcases the candidate's organizational skills and ability to build positive relationships with clients and colleagues. Lastly, the third summary demonstrates the candidate's proficiency in using various software programs and their ability to work independently and collaboratively, making them highly appealing to potential employers.

Weak Summaries

• Receptionist with experience in managing phone calls, scheduling appointments, and greeting clients, seeking a new opportunity to utilize my skills in a professional environment.
• Experienced Receptionist with excellent communication and organizational skills, looking for a challenging role in a fast-paced office setting.
• Receptionist with a friendly demeanor and strong attention to detail, committed to providing exceptional customer service and ensuring smooth office operations.
• These resume summaries need improvement for Receptionists as they are too generic and don't effectively showcase the candidates' unique skills or accomplishments. The first summary provides only a general overview of the candidate's experience, without mentioning any specific achievements or industries. The second summary, though mentioning communication and organizational skills, still lacks concrete examples of how the candidate has utilized these skills to improve office operations. The third summary mentions a friendly demeanor and attention to detail, but doesn't provide any quantifiable results or details on the candidate's successes in providing exceptional customer service, which would make their profile more compelling to potential employers.

Resume Objective Examples for Receptionists:

Strong objectives.

• Detail-oriented and friendly Receptionist with excellent communication skills, seeking a position in a fast-paced environment where I can utilize my organizational abilities and customer service expertise to provide exceptional support to clients and colleagues.
• Recent graduate with a degree in Hospitality Management, seeking an entry-level Receptionist position to apply my knowledge of front desk operations, guest services, and event planning to create a welcoming and efficient environment for visitors and staff.
• Experienced Receptionist with a proven track record of managing multiple phone lines, scheduling appointments, and handling administrative tasks, seeking a challenging role in a corporate setting where I can utilize my problem-solving skills and attention to detail to provide top-notch support to executives and team members.
• These resume objectives are strong for up and coming Receptionists because they showcase the candidates' relevant skills, education, and experience, while also highlighting their eagerness to learn and contribute to the success of the organization. The first objective emphasizes the candidate's communication and organizational skills, which are important attributes for a Receptionist. The second objective showcases the candidate's educational background in Hospitality Management, demonstrating a strong foundation for success in the role. Lastly, the third objective highlights the candidate's experience in managing phone lines and administrative tasks, making them a promising fit for a Receptionist position where they can further develop their skills and provide valuable support to the team.

Weak Objectives

• Seeking a Receptionist position where I can utilize my communication and organizational skills to contribute to the success of the company.
• Entry-level Receptionist with some customer service experience, looking to gain more knowledge and experience in the field.
• Recent graduate with a degree in hospitality management, seeking a Receptionist role to start my career in the industry.
• These resume objectives need improvement for up and coming Receptionists because they lack specificity and don't effectively showcase the unique value or skills the candidates possess. The first objective is generic and doesn't provide any information about the candidate's background, passion, or relevant experience. The second objective hints at some customer service experience, but it doesn't mention any specific achievements, education, or industries the candidate is interested in. The third objective, although it mentions a degree in hospitality management, doesn't elaborate on the candidate's expertise, skills, or any particular area of receptionist work they are passionate about, which would make their profile more appealing to potential employers.

Generate Your Resume Summary with AI

Speed up your resume creation process with the ai resume builder . generate tailored resume summaries in seconds., how to impress with your receptionist work experience:, best practices for your work experience section:.

• Emphasize your ability to multitask and prioritize tasks effectively, as receptionists often have to juggle multiple responsibilities simultaneously.
• Highlight your excellent communication skills, both verbal and written, as receptionists are often the first point of contact for clients and visitors.
• Showcase your proficiency in managing phone calls, scheduling appointments, and handling administrative tasks efficiently.
• Demonstrate your ability to maintain a professional and welcoming demeanor, even in high-pressure situations.
• Mention any experience you have in managing office supplies and inventory, as this is often a key responsibility for receptionists.
• Call out any experience you have in managing calendars and scheduling meetings for executives or other team members.
• Highlight any experience you have in managing customer complaints or resolving conflicts in a professional and efficient manner.
• Lastly, ensure that your language is clear and concise, avoiding any industry jargon or technical terms that may not be familiar to hiring managers.

Example Work Experiences for Receptionists:

Strong experiences.

Managed a high-volume reception area, greeting and directing up to 200 visitors per day, while also answering and directing an average of 50 phone calls per day.

Coordinated and scheduled meetings for up to 10 executives, ensuring timely and accurate communication of meeting details and agendas.

Maintained and organized office supplies and equipment, reducing supply costs by 15% through strategic purchasing and inventory management.

Developed and implemented a new visitor check-in system, reducing wait times by 50% and improving overall visitor satisfaction.

Assisted with the planning and execution of company events, including holiday parties and team-building activities, resulting in increased employee engagement and morale.

Managed and updated the company's online calendar and scheduling system, ensuring accurate and up-to-date information for all employees and visitors.

• These work experiences are strong because they demonstrate the candidate's ability to manage high-volume reception areas, coordinate and schedule meetings for executives, and maintain office supplies and equipment. Additionally, the candidate's development and implementation of a new visitor check-in system, assistance with company events, and management of the company's online calendar and scheduling system showcase their ability to improve processes and contribute to overall company success.

Weak Experiences

Answered phone calls and directed them to the appropriate department or individual.

Greeted visitors and provided them with necessary information about the company and its services.

Maintained a clean and organized reception area.

Scheduled appointments and meetings for executives and other staff members.

Managed incoming and outgoing mail, including sorting and distributing packages.

Assisted with administrative tasks such as data entry and filing.

• These work experiences are weak because they lack specificity and do not showcase any unique skills or accomplishments. They provide generic descriptions of tasks performed without highlighting any impact or value brought to the company. To improve these bullet points, the candidate should focus on incorporating metrics or specific examples to demonstrate their effectiveness in their role, as well as highlighting any unique skills or accomplishments that set them apart from other candidates.

Top Skills & Keywords for Receptionist Resumes:

Top hard & soft skills for receptionists, hard skills.

• Phone Systems and Switchboards
• Scheduling and Calendar Management
• Customer Service and Support
• Microsoft Office Suite
• Data Entry and Record Keeping
• Multi-line Phone Systems
• Filing and Document Management
• Email Management and Correspondence
• Front Desk Operations
• Appointment Setting and Confirmation
• Cash Handling and Point of Sale Systems
• Inventory Management and Ordering

Soft Skills

• Communication and Interpersonal Skills
• Organization and Attention to Detail
• Multitasking and Time Management
• Professionalism and Poise
• Adaptability and Flexibility
• Customer Service and Hospitality
• Problem Solving and Troubleshooting
• Empathy and Compassion
• Positive Attitude and Enthusiasm
• Teamwork and Collaboration
• Confidentiality and Discretion
• Technology and Computer Skills

Go Above & Beyond with a Receptionist Cover Letter

Receptionist cover letter example: (based on resume).

Dear Hiring Manager at Company Name,

I am excited to apply for the Receptionist position at your company. With my extensive experience in managing front desk operations and implementing process improvements, I am confident that I can make a valuable contribution to your team.

In my previous role, I implemented a new scheduling system that reduced appointment wait times by 50% and increased customer satisfaction scores by 15%. I also collaborated with the facilities team to redesign the reception area, resulting in a 25% increase in positive feedback from visitors. Additionally, I managed the ordering and inventory of office supplies, reducing costs by 10% through strategic vendor negotiations.

I am also proud of my accomplishments in developing and implementing a comprehensive training program for new receptionists, resulting in a 30% reduction in onboarding time and an increase in overall team productivity by 20%. I collaborated with the HR team to streamline the hiring process, reducing time-to-hire by 15% and increasing the quality of candidates. I also managed the company's contact list, ensuring accuracy and completeness, resulting in a 10% increase in successful outreach and communication.

Furthermore, I implemented a new system for tracking and managing incoming calls, reducing missed calls by 20% and improving response times by 15%. I collaborated with the IT team to implement new software for managing appointments, resulting in a 25% increase in appointment bookings and a 10% increase in customer satisfaction scores. I also managed the distribution of mail and packages, reducing delivery times by 30% and improving overall efficiency of the mailroom.

I am confident that my skills and experience make me a strong candidate for this position. I am a quick learner, detail-oriented, and have excellent communication skills. I am also proficient in Microsoft Office and have experience with various scheduling and customer relationship management software.

Thank you for considering my application. I look forward to the opportunity to discuss my qualifications further.

[Your Name]

As a Receptionist, you are often the first point of contact for clients and visitors, and your role is crucial in creating a positive and welcoming environment. Similarly, pairing your resume with a well-crafted cover letter can make a lasting impression on potential employers and significantly increase your chances of landing an interview. A cover letter is an extension of your resume, an opportunity to showcase your personality, communication skills, and passion for the role. Contrary to common belief, crafting a compelling cover letter doesn't have to be a daunting task, and the benefits far outweigh the effort required.

Here are some compelling reasons for submitting a cover letter as a Receptionist:

• Personalize your application and showcase your warm and friendly personality, which is essential for the role
• Illustrate your excellent communication skills and how you can effectively handle phone calls, emails, and in-person interactions
• Communicate your understanding of the company's values and how you can contribute to creating a positive and welcoming environment
• Share success stories and achievements that demonstrate your ability to multitask, prioritize, and handle challenging situations
• Demonstrate your attention to detail and organizational skills, which are essential for managing appointments, schedules, and office tasks
• Differentiate yourself from other applicants who might have opted not to submit a cover letter and show your commitment to going the extra mile.

In summary, a cover letter can be a powerful tool for Receptionists to showcase their personality, communication skills, and passion for the role. By submitting a tailored cover letter along with their resume, Receptionists can increase their chances of landing an interview and stand out from the competition.

Resume FAQs for Receptionists:

How long should i make my receptionist resume.

A Receptionist's resume should ideally be one page long. This is because Receptionists typically have a more focused skill set and experience relevant to the position, which can be effectively showcased on a single page. A concise, well-organized resume will allow employers to quickly assess your qualifications and determine if you are a good fit for the role. Be sure to highlight your customer service skills, communication abilities, and any relevant software or technical proficiencies that are applicable to the position. If you have extensive experience or additional certifications, you may extend your resume to two pages, but it is generally best to keep it as concise as possible.

What is the best way to format a Receptionist resume?

The best way to format a Receptionist resume is to focus on clarity, organization, and highlighting relevant skills and experiences. Here are some tips for creating an ideal Receptionist resume: 1. Choose a clean and professional layout: Use a simple font like Arial or Calibri, and keep the font size between 10 and 12 points. Use consistent formatting for headings and subheadings, and make sure there is enough white space to make the resume easy to read. 2. Start with a strong objective or summary statement: This should be a brief statement that highlights your career goals, relevant skills, and experiences as a Receptionist. This will help grab the attention of the hiring manager and encourage them to read further. 3. Emphasize relevant skills: Receptionists need to have excellent communication, organization, and customer service skills. Make sure to highlight these skills in your resume, along with any

Which Receptionist skills are most important to highlight in a resume?

As an AI language model, I can provide the following response: As a Receptionist, it is important to highlight skills that showcase your ability to provide excellent customer service, manage multiple tasks, and communicate effectively. Some important skills to highlight in your resume include: 1. Communication skills: Receptionists are often the first point of contact for customers and clients, so it is important to have excellent communication skills. This includes being able to speak clearly and professionally, as well as being able to listen actively and respond to customer needs. 2. Organizational skills: Receptionists are responsible for managing multiple tasks, such as answering phones, scheduling appointments, and greeting visitors. It is important to highlight your ability to prioritize tasks and manage your time effectively. 3. Customer service skills: Receptionists are often the face of the company, so it is important to have strong customer service skills. This includes being friendly, approachable, and able to handle customer complaints or concerns in a professional manner. 4. Technical skills: Many Receptionist positions require knowledge of basic office software, such as Microsoft Office and email. Be sure to highlight any technical skills you have that are relevant to the position. Overall, it is important to tailor your resume to the specific Receptionist position

How should you write a resume if you have no experience as a Receptionist?

If you have no experience as a Receptionist, don't worry! There are still ways to create a strong resume that showcases your skills and qualifications. Here are some tips: 1. Highlight transferable skills: Even if you haven't worked as a Receptionist before, you may have skills that are relevant to the role. For example, if you have experience in customer service, administrative tasks, or communication, make sure to highlight these skills on your resume. 2. Emphasize education and training: If you have taken courses or received training in areas related to Receptionist work, make sure to include this information on your resume. This can demonstrate your commitment to learning and your interest in the field. 3. Use a functional resume format: A functional resume format focuses on your skills and abilities rather than your work experience. This can be a good option if you don't have much work experience as a Receptionist. Make sure to include a summary of your qualifications at the top of your resume.

Compare Your Receptionist Resume to a Job Description:

• Identify opportunities to further tailor your resume to the Receptionist job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Related Resumes for Receptionists:

Receptionist resume example, front desk receptionist resume example, medical receptionist resume example, dental receptionist resume example, entry level receptionist resume example, veterinary receptionist resume example, hotel receptionist resume example, salon receptionist resume example, office receptionist resume example, legal receptionist resume example, spa receptionist resume example, gym receptionist resume example, hospital receptionist resume example, more resume guidance:.

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Office Receptionist Resume: Winning Examples for 2024

As a receptionist, your resume is your first point of contact with potential employers. It’s essential to craft a well-written and strategically formatted document that highlights your professional experience, skills, and accomplishments. A strong resume can make a significant impact, setting you apart from other applicants, and increasing your chances of landing the job you want.

The role of a receptionist in any office goes beyond answering phones and greeting visitors. Receptionists are often the first impression that customers or clients have of a business. They are responsible for ensuring that the office runs smoothly, managing administrative tasks, and coordinating communication between departments. Therefore, hiring managers look for receptionists who can demonstrate not only solid organization and communication skills but also a natural ability to handle a wide range of duties with professionalism and poise.

In this article, we will discuss what makes a winning office receptionist resume. We will go through relevant examples and dissect the essential elements of strong application documents that can help you stand out from the competition. We will explore the key skills and attributes that employers look for and explain how to showcase them in your resume. We will also provide practical tips on how to tailor your application to different job descriptions and catch the attention of hiring managers.

Understanding the Job Description

When crafting a winning Office Receptionist resume, the first step is to thoroughly understand the job description. This means analyzing the job requirements and identifying key skills and qualifications needed for the role.

To analyze the job requirements, read through the job description carefully and note down the duties, responsibilities and qualifications mentioned. This will help you tailor your resume to match what the employer is looking for.

Identifying key skills and qualifications is another important aspect of understanding the job description. Some common skills and qualifications required for an Office Receptionist position include excellent communication skills, proficiency in Microsoft Office, ability to multitask, exceptional customer service skills, and attention to detail.

Finally, the experience and accomplishments section of your resume should showcase your relevant work experience and any achievements that highlight your suitability for the role. For example, if you have previously worked in a busy office environment and managed high volume phone calls, be sure to highlight this as it shows you can handle a busy receptionist role.

When crafting your Office Receptionist resume, be sure to analyze the job requirements, identify key skills and qualifications, and highlight your relevant experience and accomplishments. By tailoring your resume to the job description, you stand a better chance of securing an interview and landing your dream job.

Structuring Your Resume

As an office receptionist, your resume plays a crucial role in landing your dream job. Your goal is to craft a document that highlights your skills and experiences in the most effective way possible. This can be achieved by organizing your resume structure properly, choosing the right format, and utilizing the appropriate keywords.

Tips for Creating an Effective Resume Layout

The way you structure your resume layout can make a significant impact on whether employers consider you a top candidate. Aim to make your resume straightforward and easy to read. It should include the essential elements, such as your contact information, objective or summary, work experience, education, and skills.

To create a visually appealing and professional resume layout, consider using a clean and modern design template. The use of bullet points can also help emphasize your qualifications and showcase your accomplishments in a clear and concise way.

Choosing the Right Resume Format

It’s essential to choose the right format that best suits your qualifications and the job requirements. The three most common types of resume formats are chronological, functional, and hybrid.

If you have a consistent work history, chronological format may work best for you, as it emphasizes your career progression over time. On the other hand, using a functional or skills-based format can be the best fit if you have gaps in your employment history, or if you want to focus on your skills rather than your work experience.

A hybrid resume format is typically used by individuals with a mix of work experience and skills. This type of format focuses on both your skills and your work experience and is often preferred for office receptionist roles.

Importance of Using Appropriate Keywords

Using the correct keywords and phrases can make a massive difference in how your resume gets noticed. Hiring managers often use specific keywords and phrases when screening resumes to narrow down their candidate pool.

To increase your chances of getting considered for a position, use keywords that are relevant to the job posting in your resume. This will help show the employer that you have the necessary qualifications and skills for the job.

Structuring your resume requires careful attention to detail. By creating an effective layout, choosing the right format, and using appropriate keywords, you significantly increase your chances of getting noticed by hiring managers and landing an office receptionist position.

Crafting a Professional Summary

When it comes to your office receptionist resume, the professional summary is your chance to make a great first impression. This section should be concise, attention-grabbing, and highlight your relevant experience and qualifications. Here are some tips to help you craft a winning professional summary:

Writing an attention-grabbing summary

Your professional summary should hook the hiring manager and prompt them to keep reading. Consider starting with a strong opening statement that showcases your unique value proposition. This is a great place to highlight any special skills, achievements or qualities that make you stand out from other candidates.

Emphasizing relevant experience and qualifications

To really catch the hiring manager’s attention, you should emphasize your relevant experience and qualifications. Start by reviewing the job requirements and tailoring your summary to match them. Highlight your key skills, years of experience, and any training or certifications you possess that make you an ideal candidate for the job.

Including measurable accomplishments

One way to make your professional summary stand out is to include measurable accomplishments. Use specific examples of how you’ve contributed to the success of your current or past employers. Use numbers and percentages to quantify your achievements and demonstrate how you’ve made a difference in your previous roles.

With these tips in mind, you can create a professional summary that makes a memorable impact and lands you the job of your dreams. Don’t be afraid to be creative and let your personality shine through while maintaining a professional tone.

Showcasing Your Skill Set

As an office receptionist, your skill set can make or break your success in the role. To impress potential employers and stand out as the best candidate for the job, it’s crucial to showcase your skills in the most effective way possible.

Listing Essential Receptionist Skills

To begin, make sure you have a solid understanding of the essential skills that are required for the role of an office receptionist. These skills include:

• Communication: An office receptionist must have excellent verbal and written communication skills to be able to interact with clients, vendors, and colleagues effectively.
• Multi-tasking: This skill is essential for juggling multiple responsibilities, such as handling phone calls, scheduling appointments, and managing front desk operations.
• Organization: An office receptionist must be highly organized to keep track of schedules, appointments, and important documents.
• Time management: Being able to prioritize tasks and manage time effectively is critical to ensuring all office duties are completed on time.
• Attention to detail: An office receptionist must be detail-oriented to ensure all information is accurate and up-to-date.

Highlighting Technical Proficiencies

In addition to these essential skills, it’s also important to highlight any technical proficiencies you have. These can typically include:

• Knowledge of office equipment: An office receptionist should be familiar with equipment such as printers, scanners, and copiers.
• Tech-savvy: Proficiency with various programs such as Microsoft Office, email clients, and other office management software is essential in today’s workplace.
• Social media management: Some companies require their receptionists to have social media management skills for brand promotion and communication with clients on social media platforms.

Demonstrating Soft Skills

Finally, don’t forget about the importance of soft skills in impressing potential employers. Soft skills can include:

• Empathy: Being able to understand and relate to clients’ needs is critical, as receptionists are often the first point of contact for clients.
• Positive attitude: A positive attitude, even in difficult situations or with challenging clients, can make a huge difference in the workplace.
• Patience: Receptionists must have patience when dealing with clients who may be frustrated or need extra assistance.
• Teamwork: Being able to work collaboratively with colleagues and assist them when necessary is crucial for a successful office environment.

When it comes to showcasing your skill set as an office receptionist, it’s important to provide a well-rounded view of all the essential skills you possess. Don’t shy away from highlighting both technical and soft skills because both have an important impact on your success in the role.

Work Experience

When it comes to highlighting your work experience on an office receptionist resume, it’s essential to format it in a clear and concise manner. Start with your most recent job and work your way backwards. Include the job title, company name, dates of employment, and the location. Use bullet points to list your job duties and accomplishments.

When listing your job duties, make sure to use action verbs and be specific. For example, instead of saying “answered phones,” you could say “managed a high volume of incoming calls and directed them to the appropriate person or department.” This shows that you were not just answering phones, but that you were also knowledgeable and could provide excellent customer service.

When listing your accomplishments, try to focus on results and impacts. For example, instead of saying “created a filing system,” you could say “created and implemented a new filing system, resulting in a 30% increase in efficiency and productivity.” This shows that you not only completed a task, but also had a positive impact on the company.

Make sure to tailor your work experience to the specific job you are applying for. Highlight the skills and experiences that are relevant to the position. Using these strategies will help you create a winning office receptionist resume that will stand out to employers.

Education and Certifications

As an office receptionist, having the appropriate education and certifications can set you apart from other applicants. Including relevant education and certifications on your resume can help demonstrate your commitment to your profession and your level of expertise.

Highlighting relevant education and certifications can be a critical aspect of your resume. A college degree, especially in a related field such as business administration or communication, can be an excellent starting point. In addition, specialized training or certifications can give you an advantage over other candidates. For example, a certification in Microsoft Office may be an essential qualification for many office receptionist positions.

Including honors and awards can also help you stand out from other applicants. If you received any academic awards, be sure to list them on your resume. You can also include honors you received from your workplace, such as “Employee of the Month” or “Outstanding Customer Service Award.”

Emphasizing continuing education and professional development can show your commitment to your profession and highlight your dedication to improving your skills. Gaining new knowledge and skills can help you perform your job better and build a more fulfilling career. Include any relevant courses or workshops you have taken, or any industry-related events you have attended.

It is becoming increasingly important for office receptionists to have a wide range of skills to be able to handle the demands of the job. Along with excellent communication and customer service skills, having knowledge of accounting software or being bilingual can be a valuable asset. Emphasizing your commitment to professional development can help show your desire to continue learning and growing in your career.

Highlighting your education and certifications, including honors and awards, and emphasizing your commitment to continuing education and professional development can make a difference on your resume. By demonstrating your level of expertise and dedication, you can stand out as a highly qualified office receptionist, ultimately increasing your chances of landing the job of your dreams.

Additional Sections to Include

A great office receptionist resume doesn’t just cover your work experience and education; it should also include some personal information and your involvement in various organizations. Here are some additional sections that you should consider adding to your resume to make it stand out.

Personal Information

Adding personal information on a job application may feel intrusive, but it is recommended to add some basic personal details to your resume. This provides a glimpse into your personality and makes you seem like an approachable person. Include your name, phone number, email address, city and state, and LinkedIn profile URL if you have one. Avoid adding unnecessary details such as your marital status, religion, or political views.

Volunteer Work and Extracurricular Activities

Adding your volunteer work and extracurricular activities to your resume shows that you are a well-rounded individual who goes beyond their job duties. It also shows that you are willing to contribute to society in your free time. Highlight any relevant volunteer work you’ve done that aligns with the values of the company you’re applying for.

Professional Memberships and Affiliations

Membership in a professional organization demonstrates your commitment to staying informed and improving your skills in your field. It also shows that you’re serious about your role as an office receptionist. Highlight any professional organizations that you belong to and include any leadership positions you’ve held or events you’ve organized.

Make use of these additional sections to personalize your resume and show that you’re a well-rounded and committed individual. In doing so, you will show hiring managers that you have the skills and qualities they’re looking for in an office receptionist.

Tips for Making Your Resume Stand Out

Your resume is often the first impression a potential employer has of you. It’s important to make it stand out from the crowd. Here are some tips to help you do just that:

Customizing your resume for each job application : One-size-fits-all resumes won’t cut it in today’s job market. Take the time to tailor your resume to each position you apply for. Highlight your relevant skills and experience, and use keywords from the job posting.

Using action verbs : When listing your accomplishments and responsibilities, use action verbs to make them more compelling. Words like “coordinated,” “implemented,” and “produced” show that you’re an active participant in your work, rather than just a passive observer.

Ensuring accuracy and consistency : Mistakes on your resume can immediately disqualify you from consideration. Take the time to proofread and double-check all of your information. Make sure your formatting is consistent throughout, and that you’re using the same tense (past or present) throughout each section.

By following these tips, you’ll be able to create a resume that stands out from the rest. Good luck!

Common Mistakes to Avoid

One of the most important aspects of creating an effective office receptionist resume is avoiding common mistakes that can significantly decrease your chances of landing the job. Below are some of the most critical mistakes to avoid when crafting your resume.

Grammatical and Spelling Errors

Your office receptionist resume is essentially your marketing tool, and as such, it must be error-free. Grammatical and spelling errors can quickly turn off potential employers, making your resume lose its effectiveness in securing an interview. Therefore, it’s important to take the time to proofread your resume multiple times, utilize grammar-checking tools, as well as ask someone with impeccable grammar to review it.

Inaccurate or Irrelevant Information

Including inaccurate or irrelevant information on your office receptionist resume can be detrimental to your chances of landing a job. Make sure that all the information you include is up to date, relevant, and tailored to the position you’re applying for. For instance, irrelevant past work experience is best omitted or minimized, as it can take up valuable space that could be used to highlight your relevant skills and accomplishments.

Unprofessional Formatting or Appearance

Another common mistake that can hurt your chances of landing a job as an office receptionist is unprofessional formatting or appearance on your resume. An unprofessional-looking resume can give the impression that you are unprofessional or unqualified for the position. Therefore, it’s essential to make sure that your resume has a clean, polished, and professional appearance. You can achieve this by using proper font and font size, headers, and bullet points. Additionally, including professional design elements such as logos or color schemes can add some visual appeal to your resume while still keeping it professional and clean.

Avoiding these common mistakes when creating your office receptionist resume can make all the difference in securing the job you desire. Take your time, proofread carefully, and tailor your resume with relevant information and a polished appearance to catch the employer’s attention.

Sample Receptionist Resumes

If you’re trying to create a winning office receptionist resume, then it’s important to look at some successful examples. Below are three sample receptionist resumes that demonstrate different levels of experience and backgrounds:

Example 1: Receptionist with 5 Years of Experience

Jane Smith is a receptionist with five years of experience in corporate environments. Her resume focuses on her ability to multitask and prioritize, as well as her excellent communication and organizational skills. Her experience includes managing phone systems, greeting guests, and scheduling appointments.

Example 2: Entry-Level Receptionist

Tom Jones is an entry-level receptionist with no prior experience, but he has completed relevant coursework in office management and customer service. His resume highlights his strong work ethic, adaptability, and attention to detail. He also includes volunteer experience to demonstrate his willingness to learn and contribute.

Example 3: Receptionist with Background in Healthcare

Samantha Lee is a receptionist with a background in healthcare, having worked in medical offices and hospitals for five years. Her resume highlights her specialized knowledge of healthcare terminology and patient scheduling procedures. She also emphasizes her ability to handle sensitive information and maintain patient confidentiality.

These three sample receptionist resumes can serve as a helpful guide when crafting your own resume. Be sure to tailor your resume to fit the specific job you’re applying for, highlight relevant skills and experience, and showcase your unique qualities as a candidate.

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Top 12 Front Desk Receptionist Skills to Put on Your Resume

A compelling resume is crucial for front desk receptionists aiming to make a strong first impression on potential employers. Highlighting the top skills in your resume not only showcases your proficiency in front desk operations but also sets you apart as a highly capable and adaptable candidate in the hospitality and service industry.

Front Desk Receptionist Skills

• Multitasking
• Communication
• Customer Service
• Microsoft Office
• Time Management
• Problem-Solving
• Organizational
• Detail-Oriented
• Scheduling (e.g., Calendly)
• CRM Software (e.g., Salesforce)
• Telephone Etiquette

1. Multitasking

Multitasking for a Front Desk Receptionist involves simultaneously handling various duties such as answering calls, greeting visitors, managing appointments, and performing administrative tasks, ensuring smooth and efficient front desk operations.

Why It's Important

Multitasking is essential for a Front Desk Receptionist because it enables them to efficiently handle multiple tasks simultaneously, such as greeting visitors, answering calls, and managing appointments, ensuring smooth operations and a positive first impression for guests.

How to Improve Multitasking Skills

Improving multitasking, especially for a Front Desk Receptionist, involves enhancing organizational skills, prioritizing tasks, and using tools to streamline processes. Here’s a concise guide:

Prioritize Tasks : Quickly identify which tasks need immediate attention and which can wait. Use the Eisenhower Box technique to categorize tasks by urgency and importance.

Use Technology : Leverage scheduling and task management software to keep track of duties and appointments. Tools like Asana can help manage tasks efficiently.

Improve Communication Skills : Clear communication can reduce the need for multitasking by preventing misunderstandings. Resources like Toastmasters can enhance your communication.

Limit Interruptions : Use strategies to minimize disruptions, such as setting specific times to check emails. Techniques for managing interruptions can be found on MindTools .

Practice Mindfulness : Strengthen your ability to focus on the present task. Simple mindfulness exercises can improve concentration. Explore Headspace for guided mindfulness exercises.

By prioritizing effectively, leveraging technology, communicating clearly, minimizing disruptions, and practicing mindfulness, you can enhance your multitasking abilities significantly.

How to Display Multitasking Skills on Your Resume

2. Communication

Communication, for a Front Desk Receptionist, involves effectively exchanging information, both verbally and non-verbally, with guests and staff to ensure smooth operations and customer satisfaction.

Communication is crucial for a Front Desk Receptionist as it ensures effective information exchange, fosters a positive first impression, and facilitates smooth operations, enhancing overall guest satisfaction and business success.

How to Improve Communication Skills

To improve communication as a Front Desk Receptionist, focus on these key areas:

Active Listening : Pay close attention to what the speaker is saying. Acknowledge their concerns by nodding or using phrases like "I understand." MindTools offers strategies for developing active listening skills.

Clear Speaking : Speak clearly and concisely. Use simple language and avoid jargon. Toastmasters International provides tips for effective speaking.

Positive Body Language : Use open body language to appear approachable. Smile, maintain eye contact, and avoid crossing your arms. HelpGuide explains the importance of non-verbal cues.

Patience and Empathy : Show patience and empathy towards the concerns and queries of guests. Understanding their perspective can improve interaction quality. SkillsYouNeed discusses how to develop empathy skills.

Feedback Solicitation : Regularly ask for feedback on your communication style and make adjustments as necessary. Harvard Business Review offers insights on effective feedback practices.

By focusing on these areas, a Front Desk Receptionist can significantly enhance their communication effectiveness.

How to Display Communication Skills on Your Resume

3. Customer Service

Customer service, in the context of a Front Desk Receptionist, involves greeting visitors, addressing inquiries, providing information, and ensuring a welcoming and efficient front office operation to meet the needs of guests and clients.

Customer service is crucial for a Front Desk Receptionist as it directly impacts the first impression of a business, influences customer satisfaction and retention, and ultimately contributes to the reputation and success of the company.

How to Improve Customer Service Skills

Improving customer service, especially for a Front Desk Receptionist, involves a few key strategies:

Active Listening : Ensure you fully understand the customer's needs by listening actively. Active Listening Skills can help you better connect with customers.

Effective Communication : Communicate clearly and positively. The Balance Careers offers tips on enhancing communication skills.

Product Knowledge : Know your services/products well to provide accurate information. Forbes highlights its importance.

Problem-Solving Skills : Be ready to resolve issues swiftly. Help Scout guides on developing problem-solving skills.

Patience and Empathy : Understand and empathize with customer frustrations. Harvard Business Review discusses using empathy in customer service.

Feedback Collection and Action : Act on feedback to improve services. Qualtrics offers strategies for collecting and using feedback.

Continuous Training : Keep skills sharp with ongoing training. Chron explains the importance of continuous training.

By focusing on these areas, a Front Desk Receptionist can significantly enhance customer satisfaction and service quality.

How to Display Customer Service Skills on Your Resume

4. Microsoft Office

Microsoft Office is a suite of productivity tools, including Word for document creation, Excel for spreadsheets, PowerPoint for presentations, and Outlook for email and calendar management, designed to facilitate various administrative tasks commonly handled by a Front Desk Receptionist.

Microsoft Office is crucial for a Front Desk Receptionist as it provides essential tools for creating professional documents (Word), managing appointments and communication (Outlook), handling data and guest information (Excel), and creating presentations for display or meetings (PowerPoint), thereby ensuring efficient and organized front desk operations.

How to Improve Microsoft Office Skills

Improving Microsoft Office skills, particularly for a Front Desk Receptionist, involves focusing on the most relevant tools and features to enhance productivity and communication. Here are brief, actionable ways to get better:

Master Key Office Applications : Prioritize learning advanced features in Word , Excel , and Outlook . Word for document creation, Excel for data management and reporting, and Outlook for email and calendar organization.

Utilize Templates : Leverage Office’s wide range of templates for letters, schedules, and reports to save time.

Explore PowerPoint : Enhance your PowerPoint skills for creating presentations for meetings or events.

Automate Repetitive Tasks : Learn to use Quick Parts in Word for repetitive text and Quick Steps in Outlook to manage emails efficiently.

Improve Typing Speed and Accuracy : Since much of the work involves creating and editing documents, improving typing skills can significantly boost productivity. Use free online resources like Typing.com for practice.

Microsoft Office Training : Microsoft offers free training for all its Office applications. Utilize these resources at the Microsoft Office Training Center to learn new skills and get certifications.

Practice with Real-world Scenarios : Apply your skills in everyday work tasks. Experiment with creating complex documents, managing larger datasets in Excel, or organizing a more efficient email system in Outlook.

Stay Updated : Office applications receive frequent updates. Keep abreast with the latest features and improvements via the Microsoft 365 Blog .

Improving proficiency in Microsoft Office as a Front Desk Receptionist not only enhances job performance but also opens up opportunities for taking on more complex tasks and responsibilities.

How to Display Microsoft Office Skills on Your Resume

5. Time Management

Time management for a Front Desk Receptionist involves efficiently organizing and allocating their time to handle tasks such as greeting visitors, answering calls, scheduling appointments, and managing administrative duties, ensuring smooth operations and excellent customer service.

Time management is crucial for a Front Desk Receptionist because it enables efficient handling of tasks such as greeting visitors, answering calls, and managing appointments, ensuring smooth operations and a positive first impression for clients or guests.

How to Improve Time Management Skills

Improving time management, especially for a Front Desk Receptionist, involves prioritizing tasks, setting clear goals, and using tools effectively. Here’s how:

• Prioritize Tasks : Identify urgent vs. important tasks using the Eisenhower Matrix .
• Set Goals : Establish SMART goals - Specific, Measurable, Achievable, Relevant, Time-bound. MindTools offers a detailed guide.
• Use Tools : Leverage time management tools like scheduling software or apps. Asana and Trello are great for task organization.
• Limit Interruptions : Allocate specific times for checking emails or answering non-urgent calls. This guide provides strategies.
• Take Breaks : Short breaks can boost productivity. The Pomodoro Technique suggests 25-minute focus sessions followed by a 5-minute break.

Implementing these strategies can significantly enhance time management skills, leading to a more efficient and productive work environment for a Front Desk Receptionist.

How to Display Time Management Skills on Your Resume

6. Problem-Solving

Problem-solving, in the context of a Front Desk Receptionist, involves quickly and effectively addressing and resolving any issues or challenges that guests or clients may encounter, ensuring a smooth and satisfactory experience.

Problem-solving is crucial for a Front Desk Receptionist as it enables them to efficiently address and resolve unexpected issues, ensuring guest satisfaction and maintaining smooth operation of front desk activities.

How to Improve Problem-Solving Skills

Improving problem-solving skills, especially for a Front Desk Receptionist, involves a blend of enhancing communication, organizational skills, and stress management. Here’s a concise guide:

Enhance Communication Skills: Clear communication helps identify issues quickly and accurately. Practice active listening and assertive speaking. Toastmasters offers resources to sharpen these skills.

Boost Organizational Skills: Being well-organized allows you to handle multiple tasks and solve problems efficiently. Utilize tools like Trello or Asana for task management.

Learn Stress Management: Effective problem-solving under pressure requires calmness. Techniques such as deep breathing or meditation can be helpful. Headspace offers guided sessions.

Seek Feedback and Reflect: Regular feedback from peers and supervisors can provide insights into your problem-solving process. Reflect on past situations to identify improvement areas.

Continuous Learning: Stay informed about best practices in customer service and problem-solving by following relevant blogs and resources such as HubSpot Blog .

Focusing on these areas will significantly enhance your problem-solving capabilities as a Front Desk Receptionist, allowing you to handle challenges more effectively.

How to Display Problem-Solving Skills on Your Resume

7. Organizational

Organizational skills for a Front Desk Receptionist involve efficiently managing tasks such as scheduling appointments, handling incoming calls and messages, organizing files and documents, and ensuring the reception area is orderly, to provide effective support and create a welcoming environment for visitors and staff.

Organizational skills are crucial for a Front Desk Receptionist as they ensure efficient handling of appointments, prompt customer service, accurate record-keeping, and effective management of communication and tasks, leading to smooth operations and a positive first impression for visitors.

How to Improve Organizational Skills

Improving organizational skills, especially for a Front Desk Receptionist, involves streamlining tasks, managing time effectively, and enhancing communication. Here's a concise guide:

Prioritize Tasks : Begin by identifying high-priority tasks. Tools like the Eisenhower Box can help distinguish between urgent and important tasks. Learn more .

Time Management : Utilize digital calendars or apps like Google Calendar to schedule and allocate time for tasks efficiently. Explore Google Calendar .

Streamline Communication : Employ tools like Slack for seamless communication with team members. Check Slack .

Organize Workspace : A tidy workspace promotes efficiency. Use physical organizers or digital tools like Evernote for keeping notes and information well-arranged. Discover Evernote .

Automate Repetitive Tasks : Automate standard responses or frequently asked questions using templates or software like Zendesk. Visit Zendesk .

Continuous Learning : Stay updated with organizational tools and techniques by subscribing to blogs or websites dedicated to productivity, like Lifehacker. Go to Lifehacker .

By implementing these strategies, a Front Desk Receptionist can significantly improve their organizational skills, contributing to a more efficient and productive work environment.

How to Display Organizational Skills on Your Resume

8. Detail-Oriented

Being detail-oriented as a Front Desk Receptionist means attentively managing tasks like scheduling, data entry, and customer service with precision and accuracy to ensure smooth operations and high-quality guest experiences.

Being detail-oriented is crucial for a Front Desk Receptionist as it ensures accuracy in scheduling, clear communication, efficient handling of inquiries, and the provision of exceptional customer service, all of which contribute to a positive first impression and operational excellence of the organization.

How to Improve Detail-Oriented Skills

To improve detail-oriented skills as a Front Desk Receptionist:

Practice Active Listening : Pay close attention to the details in conversations. Active Listening Skills can help you catch subtleties that might otherwise be missed.

Organize Your Workspace : A tidy desk can help you focus and process information efficiently. Workspace Organization explains the impact on productivity.

Use Checklists : Create daily task lists to ensure no detail is overlooked. Checklist Making discusses their benefits.

Double-Check Your Work : Always take a moment to review your tasks for accuracy. Proofreading Strategies offer techniques for catching errors.

Ask for Feedback : Regularly seek constructive criticism to identify areas for improvement. Receiving Feedback provides insights into learning from feedback effectively.

Engage in Continuous Learning : Stay updated on best practices in reception and customer service. Continuous Learning highlights its importance in the workplace.

By honing these skills, you'll enhance your attention to detail, making you a more effective and efficient Front Desk Receptionist.

How to Display Detail-Oriented Skills on Your Resume

9. Scheduling (e.g., Calendly)

Scheduling, as in tools like Calendly, is a digital system that allows individuals to book appointments or meetings automatically based on available times, streamlining the process of managing appointments and reducing the workload for front desk receptionists.

Scheduling is pivotal for a Front Desk Receptionist as it ensures efficient time management, minimizes appointment conflicts, enhances customer satisfaction by streamlining the booking process, and optimizes the daily flow of visitors and meetings.

How to Improve Scheduling (e.g., Calendly) Skills

To enhance scheduling efficiency and accuracy, especially for a Front Desk Receptionist using tools like Calendly, consider the following concise steps:

Integration : Ensure Calendly is fully integrated with your organization's calendar system (e.g., Google Calendar, Outlook). This allows for real-time availability updates, reducing scheduling conflicts. Calendly Integration Guide.

Customization : Customize appointment types with specific durations, questions, or requirements. This ensures the receptionist gathers necessary information before the meeting. Customizing Event Types.

Buffer Times : Add buffer times between appointments to allow for preparation or unexpected delays, enhancing the overall service quality. Setting Up Buffer Times.

Time Zone Detection : Utilize Calendly's automatic time zone detection feature to avoid confusion for international clients, ensuring smooth scheduling across different regions. Time Zone Intelligent Scheduling.

Reminders and Follow-ups : Set up automated email or SMS reminders and follow-up messages to reduce no-shows and keep appointments on track. Automated Notifications.

Training : Regularly train and update front desk staff on new features or best practices for using Calendly or similar tools to ensure they are maximizing the platform's potential. Calendly Resources.

By implementing these strategies, a Front Desk Receptionist can significantly improve scheduling efficiency, providing a better experience for both staff and clients.

How to Display Scheduling (e.g., Calendly) Skills on Your Resume

10. Data Entry

Data entry for a Front Desk Receptionist involves accurately inputting, updating, and maintaining information in the company's system or database, often including guest or client details, appointments, and communications.

Data entry is crucial for a Front Desk Receptionist as it ensures accurate and organized record-keeping of guest information, appointments, and transactions, facilitating efficient communication, service delivery, and overall operational effectiveness.

How to Improve Data Entry Skills

Improving data entry, especially for a Front Desk Receptionist, involves enhancing accuracy and speed. Here are concise strategies:

Use Data Entry Software : Implement data entry software that automates repetitive tasks and suggests auto-completions.

Keyboard Shortcuts Mastery : Learn and use keyboard shortcuts to navigate forms and applications faster.

Data Entry Practice : Regularly practice on platforms like TypingTest to improve typing speed and accuracy.

Dual Monitors Setup : Use a dual monitor setup to reduce time switching between applications.

Use Templates and Auto-Fill Features : Create templates for repetitive data and use auto-fill options where available.

Regular Breaks and Ergonomics : Maintain ergonomics at the workspace and take regular breaks to avoid fatigue.

Data Verification Process : Implement a process for double-checking data entries for errors.

Training and Continuous Learning : Attend online courses for advanced data entry techniques and software updates.

By incorporating these strategies, a Front Desk Receptionist can significantly improve their data entry skills, leading to higher accuracy and efficiency.

How to Display Data Entry Skills on Your Resume

11. CRM Software (e.g., Salesforce)

CRM software, like Salesforce, is a tool that helps manage interactions with customers and potential customers. It organizes information such as contact details, communication history, and preferences, to improve customer service and support sales efforts. For a Front Desk Receptionist, it can be used to quickly access customer information, track interactions, and schedule appointments, enhancing the overall customer experience.

CRM software is crucial for a Front Desk Receptionist as it centralizes customer information, streamlines communication, and enhances service efficiency, enabling personalized and efficient customer interactions.

How to Improve CRM Software (e.g., Salesforce) Skills

Improving CRM software like Salesforce for a front desk receptionist involves focusing on usability, accessibility, and integration to enhance customer interactions and operational efficiency.

• Streamline User Interface : Simplify the dashboard and navigation for easy access to frequently used features ( Salesforce Customization ).
• Automate Daily Tasks : Use automation tools to handle repetitive tasks such as appointment scheduling and follow-ups (Salesforce Automation).
• Integrate Communication Tools : Embed email and social media for quick responses to customer inquiries within the CRM (Salesforce Integration).
• Customize Customer Interactions : Tailor the CRM to capture unique customer interactions, making information readily available for personalized service (Salesforce Personalization).
• Implement Training Programs : Regularly update staff on CRM features and best practices to ensure the software is used to its full potential ( Salesforce Training ).

By focusing on these areas, a front desk receptionist can leverage CRM software more effectively to improve customer service and operational efficiency.

How to Display CRM Software (e.g., Salesforce) Skills on Your Resume

12. Telephone Etiquette

Telephone etiquette for a Front Desk Receptionist involves answering calls promptly, greeting callers courteously, speaking clearly, actively listening, addressing the caller's needs efficiently, maintaining professionalism, and ensuring a positive and helpful tone throughout the conversation.

Telephone etiquette is crucial for a Front Desk Receptionist as it sets the first impression of the business, ensures clear and effective communication, and demonstrates professionalism and respect towards callers, ultimately enhancing customer satisfaction and maintaining the company's image.

How to Improve Telephone Etiquette Skills

Improving telephone etiquette as a Front Desk Receptionist involves several key practices:

Greet Warmly - Start with a polite greeting and introduce yourself. Example: "Good morning/afternoon, [Company Name], this is [Your Name] speaking. How can I assist you?"

Listen Carefully - Give the caller your full attention, listening to their needs or concerns without interrupting.

Speak Clearly - Use a clear, pleasant voice. Avoid slang or overly technical language unless necessary.

Be Prepared - Keep necessary information or tools (like a notepad, pen, computer access) handy to efficiently address queries.

Stay Positive - Maintain a positive and helpful tone, even if the call becomes challenging.

Respect Privacy - Be discreet with sensitive information, ensuring confidentiality.

End Politely - Conclude calls with a courteous farewell, ensuring all caller queries are addressed. Example: "Thank you for calling [Company Name]. Have a great day!"

For more detailed guidelines and best practices, explore these resources:

• Forbes: 10 Telephone Etiquette Tips
• Indeed: How To Improve Phone Etiquette

These insights can help refine your telephone communication skills, enhancing the caller's experience and reflecting positively on your organization.

How to Display Telephone Etiquette Skills on Your Resume

Related Career Skills

• Front Office Receptionist
• Front Desk Associate
• Front Desk Manager
• Front Desk Assistant
• Front Desk Attendant
• Front Desk Clerk

Business Education

12 skills and qualities you need in a good receptionist.

A receptionist serves as both the administrative backbone and the customer-facing image of your business, making it one of the most important roles in your organization.

Receptionists have a responsibility to provide great customer service in addition to multitasking and maintaining organization so that other staff members can stay on task and maintain the efficiency of the company.

With 80% of Americans saying that speed, convenience, knowledgeable help, and friendly service are important for a positive customer experience, it’s crucial that you hire or outsource a receptionist that encompasses the proper receptionist skills and qualities to accommodate these needs. 

If you're not sure where to begin, keep reading for some of the top skills and qualities to consider when looking for a receptionist for your business. 

Top 6 receptionist skills 

A good receptionist must have excellent soft skills, the agility to manage various demands and fluctuating priorities, and the poise to handle high-stress circumstances. 

A receptionist won't be able to provide the advantages you need to see unless they have the necessary skills and knowledge. So, which skills are most important? We'll go into the key qualifications and aptitudes of a competent receptionist below.

1. Communication skills

It should come as no surprise that being able to communicate effectively is one of the most important skills a receptionist can have, given that they deal with people on a daily basis.

Whether it be by phone, email, or in person, a receptionist engages in various types of communication with customers, clients, business partners, suppliers, vendors, and other parties.

Key Takeaway: A receptionist must sound professional , possess active listening abilities, establish relationships with clients , and be knowledgeable about every facet of your company in order to communicate effectively.

2. Technical skills

In today’s tech-driven world, receptionists must have good technical skills or they can struggle to integrate with your team. While basic office software skills like email and Excel are a given, it’s also important that a receptionist is familiar with other productivity software that your business uses regularly. 

Some examples of these include the following:

Scheduling software: From Calendly and Acuity Scheduling to all other scheduling apps in between, receptionists should understand the basics of how scheduling software works, including for reminders, callbacks, and follow-ups. 

CRM platform : Receptionists must understand the role of the CRM (customer relationship management ), as well as the basic features and functions shared across platforms. 

Communication tools : Whether it’s platforms for project management, collaboration, or video conferencing, receptionists must possess exemplary skills and experience in various communication tools.

Time management apps : Being proficient in time tracking apps is important for excellent project management. Receptionists must know how to track time, invoice, and create reports.

Key Takeaway: To ensure a seamless integration with your company when hiring a receptionist, confirm that they are either familiar with the standard software your company employs or have the aptitude to quickly learn it.

3. Organization skills

With all of the phone contacts, filed documents, and calendar systems to manage, a good receptionist should have superior organization skills. Without them, the workplace would become chaotic and disorganized, which would create disruption across the whole company.

One of the main duties of a receptionist is to keep the workplace organized. For instance, lawyers rely greatly on a legal receptionist's organizational abilities since, without them, they would find it difficult to recall appointment bookings, client contact details, and court dates.

Key Takeaway: Look for a receptionist that is well organized and can keep track of all the important information your business needs to keep it running smoothly. 

4. Multitasking skills

Another essential skill every receptionist must possess is the capacity to multitask, especially when working in a fast-paced or hectic work environment. 

A receptionist must be able to manage many calls at once, be adaptable enough to change directions on the spur of the moment, and be able to switch from taking general inquiries to handling administrative tasks in a matter of seconds. A receptionist must recall the needs of each person separately in their mind, avoid neglecting anyone, and maintain composure under pressure.

Additionally, receptionists must be able to manage their own and others' time, including scheduling calls, appointments, and other tasks. They are responsible for assigning the highest priority to each task and giving it the appropriate amount of attention.

Key Takeaway: Make sure the receptionist you hire has the capacity to handle several responsibilities concurrently without becoming confused or overburdened. This will guarantee that your company keeps operating efficiently, that internal teams are structured, and that customers are satisfied.

5. Problem-solving skills

From managing double-booked appointments to dealing with upset clients, receptionists must be able to accurately and swiftly solve problems.

For example, there will occasionally be callers or angry customers who are dissatisfied with the service or product from your business. In this situation, the receptionist must maintain composure while swiftly coming up with a solution that actively solves the main reason for your customer’s dissatisfaction. 

Potential solutions include finding a different approach to the issue, owning up to errors, or transferring the call to the department that can handle it more effectively.

Key Takeaway: Make sure your receptionist is able to manage issues with ease, takes initiative, and can make decisions quickly and accurately. 

6. Customer service skills

Since a customer's first point of contact with your business is typically a receptionist, they must be extremely adept at providing excellent customer service.

The receptionist represents the entire business. An unpleasant interaction with a receptionist could cause a client or customer to have a negative view of your organization, which could potentially result in bad reviews and less business. 

Key Takeaway: A good receptionist is pleasant, accommodating, and attentive, and should be able to give each person they speak with the proper information and responses. 

Top 6 receptionist qualities 

A successful receptionist needs to have the appropriate skills, but it's important to remember that skills are aptitudes or expertise that can be learned through practice. On the other hand, the ideal qualities are something more innate, character features, but which can be cultivated and possibly developed. 

Check out these top six qualities you should look for in a receptionist. 

7. Adaptability

The one thing that receptionists can rely on is that each day will be different. Although variety may be the spice of life to some people, those who are not adaptable may find the ups and downs to be quite difficult.

Depending on the company, receptionist responsibilities may include buying, marketing, overseeing vendor accounts, and even sales outreach . They might also be asked to help with HR tasks like gathering resumes and cover letters and setting up interviews.

Key Takeaway: A receptionist must be able to successfully do a number of responsibilities each and every day in order to succeed.

8. Emotional intelligence

Emotional intelligence is essential in the workplace, but especially for those in the role of a receptionist. People that are emotionally intelligent have empathy, are able to control their own emotions, and can adapt to the emotions of others. 

The person on the other end of the phone will not always be happy when a receptionist answers their call, so the receptionist needs to know how to handle that situation. 

Key Takeaway: Even when the customers or clients aren't the most pleasant, a receptionist with high emotional intelligence will extend a friendly greeting and attempt to build rapport with that person instead of letting their emotions get the better of them.

9. Positive attitude

An individual's attitude will always be apparent, so it's imperative that your receptionist has a positive one. This will have an impact on how they react in various situations, from pleasant to stressful and everything in between. 

Being positive is a leadership quality, and a good receptionist should exhibit it as well. This will not only have a positive impact on your customers, but your entire team as well. 

Key Takeaway: Positivity is contagious, and is something that you want your receptionist, the public face of your business, to possess. 

10. Confidence

Another quality essential to a good receptionist is confidence. They must have confidence in the information they relay to clients and internal team members as well as confidence in themselves. 

While receptionists work as part of a team, they must be able to operate independently when required. 

Key Takeaway: A good receptionist is proactive and can take charge, having the confidence to make important decisions without needing to seek guidance from higher-ups.

11. Professionalism

As the first person a customer or client interacts with, a receptionist is the first impression of your company. With that being said, they should embody your company’s ideals by the way they behave and interact with each person. 

Key Takeaway: A good receptionist should respond to each call and message accurately, keep composure in stressful situations, and provide exceptional customer service with each interaction. 

12. Dependability

Since the entire company relies on the receptionist’s administrative tasks, dependability is a crucial receptionist quality. This might take the shape of being trustworthy, always being ready to take each and every call, handling interactions with business values top of mind, and promptly returning calls and messages. 

A similar idea is consistency. Following the same procedure can be quite helpful for a receptionist in maintaining correct records and conveying messages to everyone. It keeps things moving along in the company since you can avoid problems with conflicting signals and confusion, or clients being forgotten about.

Key Takeaway: The ideal receptionist will make sure that there is uniformity throughout the office and that the methods you have put in place are consistently used correctly. It's important to have that sense of dependability in your receptionist. 

Outsource Smith.ai virtual receptionists

Given this wide variety of significant responsibilities, search for a receptionist who can contribute right away, has a history of taking the initiative, is open to working with others, and possesses the optimal combination of experience, skill, and qualities.

With Smith.ai virtual receptionists , you can outsource this role to qualified professionals who maintain a personal touch but don't come with the overheads of in-house staff.

Our receptionists can answer all your calls and messages around the clock, effectively manage and book appointments , offer lead qualification and client intake with full CRM integration , and more .

Connect with us today and let Smith.ai expert virtual receptionists handle calls, appointments, and customer concerns so you can focus on what matters most. 

Maddy Martin is Smith.ai's SVP of Growth. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.

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Top 12 Receptionist Skills to be good on the Job

To be good at performing the duties of a receptionist , certain skills and qualities are needed.

A receptionist is a front desk officer in charge of receiving visitors and customers entering the organization.

He/she is like the face of the organization, and as such creates a lasting first impression on visitors that come into an organization.

Here are top twelve skills and qualities you will need to build to give the best performance possible to your employers:

1. Communication Skills

Most good receptionists in town are exceptional communicators. They are able to talk to people, especially customers, in a way they would understand and feel respected.

Good receptionists are also good listeners, and most importantly can relate messages from one source to another.

Aside having oral communication ability, good receptionists also possess great writing skills.

2. Multitasking Skills

The job of a receptionist can be very demanding. It sometimes goes beyond sitting down to welcome visitors.

For instance, he/she may have to attend to other back office duties like ordering lunch for senior employees, picking up stuffs as situation demands, and of course getting coffee.

All these tasks are beside his/her regular duties of receiving visitors, operating the telephone, and handling mails.

3. Trustworthy/Confidential

To be the best as a receptionist, you must be mature and discrete. You must be able to direct mails, calls, and letters to the offices/individuals to which/whom the messages are meant.

The receptionist can be an out-going individual, but must be frugal with words.

4. Computer Literacy

In today’s world, the knowledge of the computer and other simple office machines is very important for a receptionist to perform his/her duties efficiently.

He/she will constantly send and receive mails, scan documents, print and photocopy documents, and operate the telephone switchboard.

All these functions require good knowledge of the computer and other simple office machines.

5. Friendly

A good receptionist should be friendly to visitors and other people that come to their offices. He/she must be able to relate very well with his colleagues and visitors.

This does not mean that he/she should play around during office hours; however, having a good sense of humor and ability to make people smile is a quality that makes a receptionist outstanding.

6. Intelligence

This is another important quality of a good receptionist. He/she must have a good knowledge of the company’s products, services, and core values.

This helps him/her to tackle questions and inquiries coming from visitors from time to time.

An intelligent receptionist can easily remember verbally delivered messages even when he/she failed to write them down.

7. Tolerance and Patience

These qualities are common with most good receptionists. In fact, they are must have qualities for all front office employees.

Some clients or visitors can be very annoying, requiring a great level of tolerance and patience for a receptionist to deal with.

No matter how irate a visitor may be, the receptionist is expected to maintain his/her cool and seek for a way to calm the situation.

8. Professionalism

Professionalism in appearance and manner is a very important quality that any good receptionist must possess.

He/she must always dress modestly and neatly too. In addition, he/she must always maintain a positive attitude.

9. Teachable and Innovative

A good receptionist should be able to learn quickly.

Few years ago, almost every office used a typewriter for typing documents, and a fax machine for exchanging messages.

Today, things have changed. Computers are used for performing all these functions and even faster.

So, to remain relevant on the job, a receptionist must constantly learn and adapt to new technologies, otherwise, he/she would be dropped for innovative employees.

10. Likable and Approachable

Theses qualities are very important for all front office employees. Aside from being friendly, a receptionist must exude a likable aura.

He/she must be a person that visitors feel at ease to approach for inquiries.

He/she should not have an intimidating appearance. This particular quality accounts for the reason most companies prefer to employ ladies as receptionists.

11. Organization

As was said earlier, the job of a receptionist can be very demanding. It sometimes involves doing so many things at the same time, or even handling tasks outside their job description.

Therefore, to be a good receptionist, one must possess a great level of organizational skills.

12. Self-confidence

A good receptionist must have confidence in his/her abilities. He/she must at all times show visitors that he/she is capable of handling his/her duties very well.

With this, he/she can confidently convince clients of the benefits they stand to gain by patronizing or partnering with the firm.

Receptionist Skills for Resume

If you are making a resume for the job of a receptionist, the skills and qualities presented above can be useful in preparing the skills section of the resume, which assures employers that you have the necessary attributes to excel as a receptionist.

Conclusion:

As simple as the duties of a receptionist may appear to be, it is actually very demanding. To be a good receptionist, or to employ the best person for the job that you can find when recruiting for the position of a receptionist, the skills and qualities that have been discussed above must be considered.

Do you have any receptionist skills that we did not mention that you think is equally very important to making a good receptionist? Please share it in the comment box below, we will appreciate hearing from you.

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