what is critical thinking in business communication

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Why Critical Thinking Matters in Your Business

Table of Contents

Many professionals hope to pursue careers they’re passionate about so they can find joy and meaning in their work. Caring deeply about your work is vital for engagement and productivity, but balancing emotions with critical thinking is essential in the workplace. 

When employees engage in critical thinking, they use an independent, reflective thought process to evaluate issues and solve problems based on knowledge and objective evidence. 

Critical thinking skills can guide your organization toward success, but to truly maximize the problem-solving benefits of critical thinking, it’s crucial to teach this skill to your entire team. We’ll explore critical thinking skills and how to teach them in the workplace to help your business improve its decision-making and problem-solving. 

What is critical thinking?

Jen Lawrence, co-author of Engage the Fox: A Business Fable About Thinking Critically and Motivating Your Team , defines critical thinking as “the ability to solve problems effectively by systematically gathering information about an issue, generating further ideas involving a variety of perspectives, evaluating the information using logic, and making sure everyone involved is on board.”

This is a complex definition for a challenging concept. Though critical thinking might seem as straightforward as stepping back and using a formal thinking process instead of reacting instinctively to conflicts or problems, it is actually a much more challenging task.

Critical thinking’s ultimate goal is ensuring you have the best answer to a problem with maximum buy-in from all parties involved – an outcome that will ultimately save your business time, money and stress.

Why is critical thinking essential in the workplace?

A World Economic Forum report revealed that critical thinking is one of the most in-demand career skills employers seek when trying to attract and retain the best employees – and employers believe critical thinking skills will become even more necessary in the coming years. 

Critical thinking in the workplace guarantees objective and efficient problem-solving, ultimately reducing costly errors and ensuring that your organization’s resources are used wisely. Team members employing critical thinking can connect ideas, spot errors and inconsistencies, and make the best decisions most often. 

Employees with critical thinking are also more likely to accomplish the following:

• Analyzing information
• Thinking outside the box
• Coming up with creative solutions to sudden problems
• Devising thought-through, systematic plans
• Requiring less supervision

Critical thinkers are sure about the reasoning behind their decisions, allowing them to communicate with employees clearly. This level of communication enhances employee engagement .

What are critical thinking skills?

Critical thinking is a soft skill that comprises multiple interpersonal and analytical abilities and attributes. Here are some essential critical thinking skills that can support workforce success.

• Observation: Employees with critical thinking can easily sense and identify an existing problem – and even predict potential issues – based on their experience and sharp perception. They’re willing to embrace multiple points of view and look at the big picture. 
• Analytical thinking: Analytical thinkers collect data from multiple sources, reject bias, and ask thoughtful questions. When approaching a problem, they gather and double-check facts, assess independent research, and sift through information to determine what’s accurate and what can help resolve the problem. 
• Open-mindedness: Employees who demonstrate critical thinking are open-minded – not afraid to consider opinions and information that differ from their beliefs and assumptions. They listen to colleagues; they can let go of personal biases and recognize that a problem’s solution can come from unexpected sources. 
• Problem-solving attitude: Critical thinkers possess a positive attitude toward problem-solving and look for optimal solutions to issues they’ve identified and analyzed. They are usually proactive and willing to offer suggestions based on all the information they receive. [Related article: How to Develop a Positive Attitude in the Workplace ]
• Communication: When managers make a decision, they must share it with the rest of the team and other stakeholders. Critical thinkers demonstrate excellent communication skills and can provide supporting arguments and evidence that substantiate the decision to ensure the entire team is on the same page. 

What are the benefits of critical thinking in the workplace?

Many workplaces operate at a frantic tempo that reinforces hasty thinking and rushed business decisions, resulting in costly mistakes and blunders. When employees are trained in critical thinking, they learn to slow the pace and gather crucial information before making decisions. 

Along with reducing costly errors, critical thinking in the workplace brings the following benefits: 

• Critical thinking improves communication. When employees think more clearly and aren’t swayed by emotion, they communicate better. “If you can think more clearly and better articulate your positions, you can better engage in discussions and make a much more meaningful contribution in your job,” said David Welton, managing partner at Grove Critical Thinking.
• Critical thinking boosts emotional intelligence. It might seem counterintuitive to associate analytical rationality with emotional intelligence . However, team members who possess critical thinking skills are less prone to rash, emotion-driven decisions. Instead, they take time to analyze the situation and make the most informed decision while being mindful and respectful of the emotional and ethical implications. 
• Critical thinking encourages creativity. Critical thinkers are open to new ideas and perspectives and accumulate a significant amount of information when facing decisions. Because of this, they’re more likely to come up with creative solutions . They are also curious and don’t shy away from asking open-ended questions. 
• Critical thinking saves time and money. By encouraging critical thinking in the workplace, you minimize the need for supervision, catch potential problems early, promote independence and initiative, and free managers to focus on other duties. All this helps your company save valuable time and resources. 

Critical thinking skills are essential for dealing with difficult customers because they help your team make informed decisions while managing stressful situations.

How do you teach critical thinking in the workplace?

Experts agree that critical thinking is a teachable skill. Both Lawrence and Welton recommend exploring critical thinking training programs and methods to improve your workplace’s critical thinking proficiency. Here’s a breakdown of how to teach critical thinking in the workplace: 

• Identify problem areas. Executives and managers should assess workplace areas most lacking in critical thinking. If mistakes are consistently made, determine whether the issue is a lack of critical thinking or an inherent issue with a team or process. After identifying areas that lack critical thinking, research the type of training best suited to your organization. 
• Start small. Employees newly embracing critical thinking might have trouble tackling large issues immediately. Instead, present them with smaller challenges. “Start practicing critical thinking as a skill with smaller problems as examples, and then work your way up to larger problems,” Lawrence said.
• Act preemptively. Teaching and implementing critical thinking training and methodology takes time and patience. Lawrence emphasized that critical thinking skills are best acquired during a time of calm. It might feel urgent to seek critical thinking during a crisis, but critical thinking is a challenging skill to learn amid panic and stress. Critical thinking training is best done preemptively so that when a crisis hits, employees will be prepared and critical thinking will come naturally.
• Allow sufficient time. From a managerial perspective, giving employees extra time on projects or problems might feel stressful in the middle of deadlines and executive pressures. But if you want those working for you to engage in critical thinking processes, it’s imperative to give them ample time. Allowing employees sufficient time to work through their critical thinking process can save the company time and money in the long run.

How do you identify successful critical thinking?

Successful critical thinking happens during a crisis, not after.

Lawrence provided an example involving restaurants and waitstaff: If a customer has a bad experience at a restaurant, a server using critical thinking skills will be more likely to figure out a solution to save the interaction, such as offering a free appetizer or discount. “This can save the hard-earned customer relationship you spent a lot of marketing dollars to create,” Lawrence said. This concept is applicable across many business and organizational structures. 

You should also be aware of signs of a lack of critical thinking. Lawrence pointed out that companies that change strategy rapidly, moving from one thing to the next, are likely not engaging in critical thinking. This is also the case at companies that seem to have good ideas but have trouble executing them.

As with many issues in business, company leadership determines how the rest of the organization acts. If leaders have excellent ideas but don’t follow critical thinking processes, their team will not buy into those ideas, and the company will suffer. This is why critical thinking skills often accompany positive communication skills.

“Critical thinking doesn’t just help you arrive at the best answer, but at a solution most people embrace,” Lawrence said. Modeling critical thinking at the top will help the skill trickle down to the rest of the organization, no matter your company’s type or size.

To get your employees thinking critically, conduct employee surveys with well-designed questions to help them identify issues and solutions.

Critical thinking is the key to your business success

When critical thinking is actively implemented in an organization, mistakes are minimized, and operations run more seamlessly. 

With training, time and patience, critical thinking can become a second-nature skill for employees at all levels of experience and seniority. The money, time and conflict you’ll save in the long run are worth the extra effort of implementing critical thinking in your workplace.

Rebecka Green contributed to the writing and reporting in this article. Source interviews were conducted for a previous version of this article.

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Critical Thinking and Effective Communication: Enhancing Interpersonal Skills for Success

In today’s fast-paced world, effective communication and critical thinking have become increasingly important skills for both personal and professional success. Critical thinking refers to the ability to analyze situations, gather information, and make sound judgments, while effective communication involves not only conveying ideas clearly but also actively listening and responding to others. These two crucial abilities are intertwined, as critical thinking often mediates information processing, leading to a more comprehensive understanding and ultimately enhancing communication.

The importance of critical thinking and effective communication cannot be overstated, as they are essential in various aspects of life, including problem-solving, decision-making, and relationship-building. Additionally, these skills are indispensable in the workplace, as they contribute to overall productivity and foster a positive and collaborative environment. Developing and nurturing critical thinking and effective communication abilities can significantly improve both personal and professional experiences, leading to increased success in various realms of life.

Key Takeaways

• Critical thinking and effective communication are essential skills for personal and professional success.
• These abilities play a vital role in various aspects of life, including problem-solving, decision-making, and relationship-building.
• Developing and honing critical thinking and communication skills can lead to increased productivity and a more positive, collaborative environment.

Critical Thinking Fundamentals

Skill and knowledge.

Critical thinking is an essential cognitive skill that individuals should cultivate in order to master effective communication. It is the ability to think clearly and rationally, understand the logical connections between ideas, identify and construct arguments, and evaluate information to make better decisions in personal and professional life [1] . A well-developed foundation of knowledge is crucial for critical thinkers, as it enables them to analyze situations, evaluate arguments, and draw, inferences from the information they process.

Analysis and Evidence

A key component of critical thinking is the ability to analyze information, which involves breaking down complex problems or arguments into manageable parts to understand their underlying structure [2] . Analyzing evidence is essential in order to ascertain the validity and credibility of the information, which leads to better decision-making. Critical thinkers must consider factors like the source’s credibility, the existence of potential biases, and any relevant areas of expertise before forming judgments.

Clarity of Thought

Clarity of thought is an integral element of critical thinking and effective communication. Being able to articulate ideas clearly and concisely is crucial for efficient communication [3] . Critical thinkers are skilled at organizing their thoughts and communicating them in a structured manner, which is vital for ensuring the transmission of accurate and relevant information.

In summary, mastering critical thinking fundamentals, including skill and knowledge, analysis of evidence, and clarity of thought, is essential for effective communication. Cultivating these abilities will enable individuals to better navigate their personal and professional lives, fostering stronger, more efficient connections with others.

Importance of Critical Thinking

Workplace and leadership.

Critical thinking is a vital skill for individuals in the workplace, particularly for those in leadership roles. It contributes to effective communication, enabling individuals to articulate their thoughts clearly and understand the perspectives of others. Furthermore, critical thinking allows leaders to make informed decisions by evaluating available information and considering potential consequences. Developing this skill can also empower team members to solve complex problems by exploring alternative solutions and applying rational thinking.

Decisions and Problem-Solving

In both personal and professional contexts, decision-making and problem-solving are crucial aspects of daily life. Critical thinking enables individuals to analyze situations, identify possible options, and weigh the pros and cons of each choice. By employing critical thinking skills, individuals can arrive at well-informed decisions that lead to better outcomes. Moreover, applying these skills can help to identify the root cause of a problem and devise innovative solutions, thereby contributing to overall success and growth.

Confidence and Emotions

Critical thinking plays a significant role in managing one’s emotions and cultivating self-confidence. By engaging in rational and objective thinking, individuals can develop a clearer understanding of their own beliefs and values. This awareness can lead to increased self-assurance and the ability to effectively articulate one’s thoughts and opinions. Additionally, critical thinking can help individuals navigate emotionally-charged situations by promoting logical analysis and appropriate emotional responses. Ultimately, honing critical thinking skills can establish a strong foundation for effective communication and emotional intelligence.

Effective Communication

Effective communication is essential in building strong relationships and achieving desired outcomes. It involves the exchange of thoughts, opinions, and information so that the intended message is received and understood with clarity and purpose. This section will focus on three key aspects of effective communication: Verbal Communication, Nonverbal Communication, and Visual Communication.

Verbal Communication

Verbal communication is the use of spoken or written words to convey messages. It is vital to choose the right words, tone, and structure when engaging in verbal communication. Some elements to consider for effective verbal communication include:

• Being clear and concise: Focus on the main points and avoid unnecessary information.
• Active listening: Give full attention to the speaker and ask questions for clarification.
• Appropriate language: Use language that is easily understood by the audience.
• Emotional intelligence: Understand and manage emotions during communication.

Nonverbal Communication

Nonverbal communication involves gestures, body language, facial expressions, and other visual cues that complement verbal messages. It plays a crucial role in conveying emotions and intentions, and can often have a significant impact on the effectiveness of communication. Some key aspects of nonverbal communication are:

• Eye contact: Maintaining eye contact shows that you are attentive and engaged.
• Posture: Good posture indicates confidence and credibility.
• Gestures and facial expressions: Use appropriate gestures and facial expressions to support your message.
• Proximity: Maintain a comfortable distance from your audience to establish rapport.

Visual Communication

Visual communication involves the use of visual aids such as images, graphs, charts, and diagrams to support or enhance verbal messages. It can help to make complex information more understandable and engaging. To maximize the effectiveness of visual communication, consider the following tips:

• Relevance: Ensure that the visual aids are relevant to the message and audience.
• Simplicity: Keep the design and content simple for easy comprehension.
• Consistency: Use a consistent style, format, and color scheme throughout the presentation.
• Accessibility: Make sure that the visual aids are visible and clear to all audience members.

In conclusion, understanding and implementing verbal, nonverbal, and visual communication skills are essential for effective communication. By combining these elements, individuals can establish strong connections, and successfully relay their messages to others.

Critical Thinking Skills in Communication

Listening and analyzing.

Developing strong listening and analyzing skills is crucial for critical thinking in communication. This involves actively paying attention to what others are saying and sifting through the information to identify key points. Taking a step back to analyze and evaluate messages helps ensure a clear understanding of the topic.

By improving your listening and analyzing abilities, you become more aware of how people communicate their thoughts and ideas. Active listening helps you dig deeper and discover the underlying connections between concepts. This skill enhances your ability to grasp the core meaning and identify any ambiguities or inconsistencies.

Biases and Perspective

Recognizing biases and considering different perspectives are essential components of critical thinking in communication. Everyone has preconceived notions and beliefs that can influence their understanding of information. By being aware of your biases and actively questioning them, you can strengthen your ability to communicate more effectively.

Considering other people’s perspectives allows you to view an issue from multiple angles, eventually leading to a more thorough understanding. Approaching communications with an open and receptive mind gives you a greater ability to relate and empathize with others, which in turn enhances the overall effectiveness of communication.

Problem-Solving and Questions

Critical thinking is intrinsically linked to problem-solving and asking questions. By incorporating these skills into the communication process, you become more adept at identifying issues, formulating solutions, and adapting the way you communicate to different situations.

Asking well-crafted questions helps you uncover valuable insights and points of view that may be hidden or not immediately apparent. Inquiring minds foster a more dynamic and interactive communication; promoting continuous learning, growth, and development.

Ultimately, enhancing your critical thinking skills in communication leads to better understanding, stronger connections, and more effective communication. By combining active listening, awareness of biases and perspectives, and problem-solving through questioning, you can significantly improve your ability to navigate even the most complex communications with confidence and clarity.

Improving Critical Thinking and Communication

Methods and techniques.

One approach to improve critical thinking and communication is by incorporating various methods and techniques into your daily practice. Some of these methods include:

• Asking open-ended questions
• Analyzing information from multiple perspectives
• Employing logical reasoning

By honing these skills, individuals can better navigate the complexities of modern life and develop more effective communication capabilities.

Problem-Solving Skills

Developing problem-solving skills is also essential for enhancing critical thinking and communication. This involves adopting a systematic framework that helps in identifying, analyzing, and addressing problems. A typical problem-solving framework includes:

• Identifying the problem
• Gathering relevant information
• Evaluating possible solutions
• Choosing the best solution
• Implementing the chosen solution
• Assessing the outcome and adjusting accordingly

By mastering this framework, individuals can tackle problems more effectively and communicate their solutions with clarity and confidence.

Staying on Point and Focused

Staying on point and focused is a critical aspect of effective communication. To ensure that your message is concise and clear, it is crucial to:

• Determine the main purpose of your communication
• Consider the needs and expectations of your audience
• Use precise language to convey your thoughts

By maintaining focus throughout your communication, you can improve your ability to think critically and communicate more effectively.

In summary, enhancing one’s critical thinking and communication skills involves adopting various techniques, honing problem-solving skills, and staying focused during communication. By incorporating these practices into daily life, individuals can become more confident, knowledgeable, and capable communicators.

Teaching and Training Critical Thinking

Content and curriculum.

Implementing critical thinking in educational settings requires a well-designed curriculum that challenges learners to think deeply on various topics. To foster critical thinking, the content should comprise of complex problems, real-life situations, and thought-provoking questions. By using this type of content , educators can enable students to analyze, evaluate, and create their own understandings, ultimately improving their ability to communicate effectively.

Instructors and Teachers

The role of instructors and teachers in promoting critical thinking cannot be underestimated. They should be trained and equipped with strategies to stimulate thinking, provoke curiosity, and encourage students to question assumptions. Additionally, they must create a learning environment that supports the development of critical thinking by being patient, open-minded, and accepting of diverse perspectives.

Engaging Conversations

Conversations play a significant role in the development of critical thinking and effective communication skills. Instructors should facilitate engaging discussions, prompt students to explain their reasoning, and ask open-ended questions that promote deeper analysis. By doing so, learners will be able to refine their ideas, understand various viewpoints, and build their argumentation skills, leading to more effective communication overall.

Critical thinking and effective communication are two interrelated skills that significantly contribute to personal and professional success. Through the application of critical thinking , individuals can create well-structured, clear, and impactful messages.

• Clarity of Thought : Critical thinking helps in organizing thoughts logically and coherently. When engaging in communication, this clarity provides a strong foundation for conveying ideas and opinions.
• Active Listening : A crucial aspect of effective communication involves actively listening to the messages from others. This allows for better understanding and consideration of multiple perspectives, strengthening the critical thinking process.
• Concise and Precise Language : Utilizing appropriate language and avoiding unnecessary jargon ensures that the message is easily understood by the target audience.

Individuals who excel in both critical thinking and communication are better equipped to navigate complex situations and collaborate with others to achieve common goals. By continuously honing these skills, one can improve their decision-making abilities and enhance their relationships, both personally and professionally. In a world where effective communication is paramount, mastering critical thinking is essential to ensuring one’s thoughts and ideas are received and understood by others.

Frequently Asked Questions

What are the essential aspects of critical thinking.

Critical thinking involves the ability to analyze, evaluate, and synthesize information in order to make sound decisions and solve problems. Essential aspects of critical thinking include asking better questions , identifying and challenging assumptions, understanding different perspectives, and recognizing biases.

How do communication skills impact problem-solving?

Effective communication skills are crucial in problem-solving, as they facilitate the exchange of information, ideas, and perspectives. Clear and concise communication helps ensure that all team members understand the problem, the proposed solutions, and their roles in the process. Additionally, strong listening skills enable better comprehension of others’ viewpoints and foster collaboration.

How does language influence critical thinking?

Language plays a key role in critical thinking, as it shapes the way we interpret and express information. The choice of words, phrases, and structures can either clarify or obscure meaning. A well-structured communication promotes a better understanding of complex ideas, making it easier for individuals to think critically and apply the concepts to problem-solving.

What strategies can enhance communication in critical thinking?

To enhance communication during critical thinking, individuals should be clear and concise in expressing their thoughts, listen actively to others’ perspectives, and use critical thinking skills to analyze and evaluate the information provided. Encouraging open dialogue, asking probing questions, and being receptive to feedback can also foster a conducive environment for critical thinking.

What are the benefits of critical thinking in communication?

Critical thinking enhances communication by promoting clarity, objectivity, and logical reasoning. When we engage in critical thinking, we question assumptions, consider multiple viewpoints, and evaluate the strength of arguments. As a result, our communication becomes more thoughtful, persuasive, and effective at conveying the intended message .

How do critical thinking skills contribute to effective communication?

Critical thinking skills contribute to effective communication by ensuring that individuals are able to analyze, comprehend, and interpret the information being shared. This allows for more nuanced understanding of complex ideas and helps to present arguments logically and coherently. Additionally, critical thinking skills can aid in identifying any underlying biases or assumptions in the communicated information, thus enhancing overall clarity and effectiveness.

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How Leaders Should Think Critically

• John Baldoni

If you want to succeed in 21st Century business you need to become a critical thinker. Roger Martin of the Rotman School of Management figured this out a decade ago and as dean, has been working to transform his school’s business curriculum with greater emphasis on critical thinking skills. As Lane Wallace explained in the […]

If you want to succeed in 21st Century business you need to become a critical thinker. Roger Martin of the Rotman School of Management figured this out a decade ago and as dean, has been working to transform his school’s business curriculum with greater emphasis on critical thinking skills. As Lane Wallace explained in the New York Times , what Martin and many others are seeking to do is approach learning and problem solving from a multicultural platform that borrows from academia, business, the arts and even history.

• John Baldoni is an internationally recognized executive coach and leadership educator. His most recent book is MOXIE: The Secret to Bold and Gutsy Leadership .

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7.2 Critical Thinking

Imagine someone asked you to share the best way to approach a colleague about a behaviour that is bothering them. What would you say? How did you come to your response? If you asked and someone told you their answer, what would you think or feel about their response? How did you come to the reaction you had to their response? Recalling the role of perception from an earlier chapter, we know that our communication is always shaped by a perspective we hold based on our experiences. What happens when you don’t know the answer or you don’t like the option someone else provided? How do you re-approach the question to come up with a response? When searching for information on how to answer a question, how do we select the best information? Communication competence is achieved by the ability to pay critical attention to how information is being perceived, selected, and communicated by ourselves and others. This is especially challenging in increasingly diverse, complex, and information-filled environments.

So, what are our strategies? In reality, there are many different strategies to critically attend to the messages we send and receive. In this section, we will explore a three-strategy approach: critical listening , critical thinking , and critical ignoring .

In the scenario above in which a co-worker asks you to share the best way to approach a colleague about a behaviour that is bothering them, what would your immediate response be? Your immediate response might be an effective solution, but that’s not what we’re trying to figure out. Whatever your immediate response was, we want to learn to employ strategies to actively seek other possible solutions and explore them in depth. Your immediate response to the question may also indicate your own bias, which is what we want to avoid when choosing and communicating a response. Bias is “an outlook … based on a personal and sometimes unreasoned judgement and/or an instance of such prejudice” (Merriam-Webster, 2023a). Perhaps you consciously recall personal experiences of how you’ve approached co-workers in the past, and your immediate response has been shaped by those experiences. Your response is biased because it is based on personal experience. Sometimes we are consciously aware of our bias when we communicate; however, implicit bias can also exist. Implicit bias is “a bias or prejudice that is present but not consciously held or recognized” (Merriam-Webster, 2023b). Shaping our response according to our experiences is natural and helps us make decisions quickly. At the same time, relying only on our own experiences limits us to the options we already know.

If competent communication is our goal, competent communicators can understand, choose from, and perform a wide range of behaviours (Adler et al., 2021, pp. 16–19). Knowing about conscious and implicit bias, we can start to listen to ourselves and others communicate and possibly become consciously aware. Listening to all communication can help us become more reasoned communicators and allow us to connect better with others as we acknowledge diverse perspectives alongside our own. Bias can turn into reason when more information is gathered, other possible solutions are identified, and all the information is analyzed to determine a reasoned response or action.

Ultimately, using strategies to critically attend to information helps us to do the following:

• Challenge our assumptions
• Avoid information overload
• Avoid the communication of biased or irrelevant information
• Develop an understanding of and empathy for different perspectives
• Explore options to make an informed decision
• Connect with diverse audiences.

Strategy 1: Critical Listening

Many different ways of listening are described in literature. Three listening types are commonly discussed:

• Informational listening
• Comprehensive and evaluative listening
• Empathic listening

Each type of listening serves a different purpose, can be used in isolation or simultaneously, and can help us perceive, select and/or evaluate information to use orally or in writing. Each of the listening styles can be used when attending to external information being given to us and can also serve as an introspective approach to listening to ourselves.

Informational listening involves gathering new information and facts, then identifying key points. This is followed by recording the information so that we can access it later by committing it to memory and/or taking physical notes.

Comprehensive and evaluative listening is a combination of listening styles that does not attempt to decide if information is right or wrong. Instead, this listening style determines the main message the information is trying to send and how similar or different the information is to our existing knowledge and beliefs. It is through this listening style that we decide what we have learned. This process is an active approach that uses the following steps;

• Seeks to understand and organize the information gathered; uses paraphrasing and questioning communication skills
• Seeks to align the new information with what we already know or believe

Empathic listening is an active listening style that seeks to identify and understand the feelings and emotions behind the information being presented. You may ask questions, gently requesting that the speaker discuss their feelings and emotions. You will also use paraphrasing, and seek clarification to help understand whether you have truly heard the other person’s perspective. This listening style helps to create connection and trust between the listener and speaker.

Consider the following scenario: Your workplace team is trying to decide whether cellphones should be banned whenever interactions with clients take place. The discussion has been raised several times and there are many different opinions and perspectives on the question.

When you ask yourself the question, listen to your own reaction and internal communication. When you imagine this discussion taking place with your workplace team, imagine the range of opinions and perspectives. When you imagine yourself doing any kind of research to gather information about the topic, imagine the information you might find.

How would you use each of the listening styles above? Imagine the possible information you might gather from each listening style. Imagine the possible emotions and feelings that may need to be managed. What might be the benefits and challenges from using each listening style?

Gathering information is usually the first step in any situation that requires critically attending to information, but it doesn’t end there, and you may revisit the critical listening strategy at any point in your approach. Nonetheless, after gathering information, you’ll need to do something with it, and there may be a lot of information to sort through. This is where the next two strategies come into play.

Strategy 2: Critical Thinking

The concept of critical thinking does not have a single definition; instead, definitions range from simple to complex but capture a common theme of analyzing information to gain a better understanding.

Here are a few definitions to consider:

• Critical thinking is the intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, as a guide to belief and action (Foundation for Critical Thinking, 2019).
• For some, critical thinking has a lot to do with understanding one’s own perspective and those of others.
• Critical thinking is the mental process involved in processing information for the purpose of problem solving, decision making, and thinking critically (Drew, 2023).
• Critical thinking is the means of assessing the accuracy, authenticity, plausibility, or sufficiency of all information (Beyer 1995).
• Critical thinking is developing the ability to think in alignment with the original idea or different from the original idea.

Not surprisingly, several critical-thinking models or frameworks are commonly used. Each approaches the process of analyzing and understanding information in a different way and for a different purpose. Some examples of critical-thinking models are listed in the table below.

Table 7.1. Examples of Critical-Thinking Models or Frameworks

Consider the previous scenario where your workplace team is trying to decide whether cellphones should be banned whenever interactions with clients take place. The discussion has been raised several times, and there are many different opinions and perspectives on the question. Choose one or two of the critical-thinking models in the table above to explore and click on the links. Use the steps in each model to answer the question “Should cellphones be banned whenever interactions with clients take place?”

In their own unique way, each model will ask you to gather more information from sources of information such as books, articles, or other people. You will then compare and analyze the information and perspectives you gather, considering possible courses of action and their possible outcomes and impacts. This gathering, sorting, and analyzing of information is essential to making a final decision based on reason instead of personal bias. However, as you may have already felt, the process can be overwhelming if there are a lot of facts, perspectives, and resulting options and consequences. We can understand why personal bias becomes the more attractive and easily accessible option.

Strategy 3: Critical Ignoring

The third and find strategy in moving towards communication competence, critical ignoring , helps us navigate the sea of information and decide what to keep and what to discard. As you consider your own response and that of others to the question “Should cellphones be banned whenever interactions with clients take place?” you may think of some strong opinionated responses that might be communicated or find some compelling evidence for or against the issue when you research the topic. The degree to which you feel overwhelmed by the information indicates your natural capacity for taking in information, and you may have already started to ignore some of the information you have come across.

This means you are already engaging in critical ignoring , which is choosing what to ignore, learning how to resist misleading information, and deciding where to invest your attention (Kozyreva et al., 2023). You may now be asking how critical ignoring is not biased. Critical ignoring is not biased because the choice of what information is ignored is based on assessing the quality of the information and is not based on personal opinions and perspectives. Note that although critical ignoring is designed for online sources of information, it is possible to apply the same approach to human sources of information.

The following three steps are involved in critical ignoring:

• Self-nudging: This is ignoring temptations by removing them. For example, you know that a particular website or social media platform tends to post a lot of information that grabs your attention but isn’t usually helpful because of its lack of objective facts and supporting evidence. You turn off notifications from these sources or remove them. Then you turn your attention to the high-quality sources of information that usually do provide information that stands up to reason. Self-nudging provides a sense of control, enabling you to access the best sources of information in diverse and complex environments.
• Lateral reading: This is determining how trustworthy a source and its information is by investigating the background of the website and author, and by comparing the information across a wide variety of sources. For example, you click on an article with an attention-grabbing title that is connected to a problem you’ve recently been discussing with colleagues. The information sounds excellent and helpful, but how to be sure? Investigating the author of the article reveals that they have credentials and experience related to the topic. A close look at the organization that runs the website reveals that they are selling one of the products mentioned in the article, which casts doubt on the quality of the information. Last but not least, you search for other articles on the same topic, and almost all the articles from different sources agree with the information presented in the original article. You assess the article’s information to be of reasonable quality and forward it to your colleagues to consider. Lateral reading is initially time consuming, but with practice, it can develop into a quick and easy method of investing in the highest-quality information.
• Do not feed the trolls—ignoring malicious actors: This involves learning how to ignore the people who spread misinformation or harass others using multiple platforms, or those who create debate or argument where there is none to be had. Because online statements can be emotionally charged, deliberately personal, or polarizing, we as humans tend to have just as emotional a response, and it is difficult not to react or try to defend the cause or individual being attacked. “Feeding the trolls” by directly engaging with them is tempting but ultimately has the same effect as feeding ourselves a good breakfast—it provides the necessary fuel for growth and regeneration. Instead of feeding the trolls, do not respond directly, block and report them to the platform where they are making statements, and then seek support from your close social group or professionals.

(Kozyreva et al., 2023)

Consider the previous scenario where your workplace team is trying to decide whether cellphones should be banned whenever interactions with clients take place. If you followed the first two steps, critical listening and critical thinking , you now have a lot of information to sort through. There may be many different opinions and perspectives on the question, and perhaps you found a few published articles. Next comes the third and final step, critical ignoring , to narrow down the information that really helps to answer the question.

As you reflect on the information you gather when exploring any topic or question, this three-strategy approach will help you manage the information and come to a reasonable course of action.

Relating Theory to Real Life

• Consider the following questions (Stevenson, 2023) and choose one that you would like to use to work through the three-step critical-thinking strategy you’ve read about on this page:
• Does humanity have the right to colonize other planets?
• Should we aim to rehabilitate prisoners or should we just punish them for their crimes?
• Would public health care be better than private?
• Should more be done to protect children on social media?

2. Use the critical listening, critical thinking, and critical ignoring three-step strategy.

• What response to the original question did you come up with?
• List and describe at least three key points that helped determine your final response as a result of using the three-step strategy.

Attribution

Unless otherwise indicated, material on this page has been copied and adapted from the following resource:

Department of Communication Studies. (n.d.). Communicating to connect: Interpersonal communication for today. Austin Community College. https://sites.google.com/austincc.edu/interpersonaloer/title-page , licensed under CC BY-NC-SA 4.0 , except where otherwise noted.

Adler, R. B., Rolls, J. A., & Proctor, R., II. (2021). LOOK: Looking out, looking in (4th ed.). Cengage Canada. (Original work published 2017)

Apedaile, S., & NorQuest College Centre for Intercultural Education. (2015). The Something’s up! cycle . https://www.norquest.ca/NorquestCollege/media/pdf/about/resources/intercultural-resources-for-educators/the-somethings-up-cycle.pdf

Beyer, B. K. (1995).  Critical thinking. Phi Kappa Delta Educational Foundation.

Crockett, L. (2021, September 29). The most useful critical thinking mental models to know about . Future Focused Learning. https://blog.futurefocusedlearning.net/useful-critical-thinking-mental-models

Drew, C. (2023, May 10). The 4 types of critical thinking skills – explained! HelpfulProfessor.com. https://helpfulprofessor.com/thinking-skills/

The Foundation for Critical Thinking. (2019). Defining critical thinking . https://www.criticalthinking.org/pages/defining-critical-thinking/766

Hammond, J., Keeney, R., & Raiffa, H. (1999). Smart choices: PROACT technique . Harvard Business School Press. https://www.canada.ca/en/services/jobs/training/initiatives/skills-success/tools/problem-solved-employees-learners.html#h2.04

Kozyreva, A., Wineburg, S., Lewandowsky, S., & Hertwig, R. (2023). Critical ignoring as a core competence for digital citizens. Current Directions in Psychological Science, 32 (1), 81–88. https://doi.org/10.1177/09637214221121570

Merriam-Webster. (2023a). Bias. In Merriam-Webster.com dictionary . https://www.merriam-webster.com/dictionary/bias

Merriam-Webster. (2023b). Implicit bias. In Merriam-Webster.com dictionary . https://www.merriam-webster.com/dictionary/implicit%20bias

Plymouth University. (2010). Critical thinking . Learning Development with Plymouth University. https://www.plymouth.ac.uk/uploads/production/document/path/1/1710/Critical_Thinking.pdf

Stevenson, T. (2023, April 13). 80 ethical questions to ask yourself and others . Questions About Everything. https://questionsabouteverything.com/ethical-questions/#Looking_For_More_Questions

Vanderpool, A., & Robinson, T. A. (2017, November 29). Critical thinking: Multiple models for teaching and learning (abridged) . Teaching With Writing: The WIC Newsletter (Spring 2023). https://blogs.oregonstate.edu/wicnews/2017/11/29/critical-thinking-multiple-models-teaching-learning/#:~:text=Beyer’s%20evaluative%20thinking%20model&text=Thus%2C%20critical%20(or%2C%20to,(Beyer%201995%2C%2010

Introduction to Communications Copyright © 2023 by NorQuest College is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License , except where otherwise noted.

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Critical Thinking

Developing the right mindset and skills.

By the Mind Tools Content Team

We make hundreds of decisions every day and, whether we realize it or not, we're all critical thinkers.

We use critical thinking each time we weigh up our options, prioritize our responsibilities, or think about the likely effects of our actions. It's a crucial skill that helps us to cut out misinformation and make wise decisions. The trouble is, we're not always very good at it!

In this article, we'll explore the key skills that you need to develop your critical thinking skills, and how to adopt a critical thinking mindset, so that you can make well-informed decisions.

What Is Critical Thinking?

Critical thinking is the discipline of rigorously and skillfully using information, experience, observation, and reasoning to guide your decisions, actions, and beliefs. You'll need to actively question every step of your thinking process to do it well.

Collecting, analyzing and evaluating information is an important skill in life, and a highly valued asset in the workplace. People who score highly in critical thinking assessments are also rated by their managers as having good problem-solving skills, creativity, strong decision-making skills, and good overall performance. [1]

Key Critical Thinking Skills

Critical thinkers possess a set of key characteristics which help them to question information and their own thinking. Focus on the following areas to develop your critical thinking skills:

Being willing and able to explore alternative approaches and experimental ideas is crucial. Can you think through "what if" scenarios, create plausible options, and test out your theories? If not, you'll tend to write off ideas and options too soon, so you may miss the best answer to your situation.

To nurture your curiosity, stay up to date with facts and trends. You'll overlook important information if you allow yourself to become "blinkered," so always be open to new information.

But don't stop there! Look for opposing views or evidence to challenge your information, and seek clarification when things are unclear. This will help you to reassess your beliefs and make a well-informed decision later. Read our article, Opening Closed Minds , for more ways to stay receptive.

Logical Thinking

You must be skilled at reasoning and extending logic to come up with plausible options or outcomes.

It's also important to emphasize logic over emotion. Emotion can be motivating but it can also lead you to take hasty and unwise action, so control your emotions and be cautious in your judgments. Know when a conclusion is "fact" and when it is not. "Could-be-true" conclusions are based on assumptions and must be tested further. Read our article, Logical Fallacies , for help with this.

Use creative problem solving to balance cold logic. By thinking outside of the box you can identify new possible outcomes by using pieces of information that you already have.

Self-Awareness

Many of the decisions we make in life are subtly informed by our values and beliefs. These influences are called cognitive biases and it can be difficult to identify them in ourselves because they're often subconscious.

Practicing self-awareness will allow you to reflect on the beliefs you have and the choices you make. You'll then be better equipped to challenge your own thinking and make improved, unbiased decisions.

One particularly useful tool for critical thinking is the Ladder of Inference . It allows you to test and validate your thinking process, rather than jumping to poorly supported conclusions.

Developing a Critical Thinking Mindset

Combine the above skills with the right mindset so that you can make better decisions and adopt more effective courses of action. You can develop your critical thinking mindset by following this process:

Gather Information

First, collect data, opinions and facts on the issue that you need to solve. Draw on what you already know, and turn to new sources of information to help inform your understanding. Consider what gaps there are in your knowledge and seek to fill them. And look for information that challenges your assumptions and beliefs.

Be sure to verify the authority and authenticity of your sources. Not everything you read is true! Use this checklist to ensure that your information is valid:

• Are your information sources trustworthy ? (For example, well-respected authors, trusted colleagues or peers, recognized industry publications, websites, blogs, etc.)
• Is the information you have gathered up to date ?
• Has the information received any direct criticism ?
• Does the information have any errors or inaccuracies ?
• Is there any evidence to support or corroborate the information you have gathered?
• Is the information you have gathered subjective or biased in any way? (For example, is it based on opinion, rather than fact? Is any of the information you have gathered designed to promote a particular service or organization?)

If any information appears to be irrelevant or invalid, don't include it in your decision making. But don't omit information just because you disagree with it, or your final decision will be flawed and bias.

Now observe the information you have gathered, and interpret it. What are the key findings and main takeaways? What does the evidence point to? Start to build one or two possible arguments based on what you have found.

You'll need to look for the details within the mass of information, so use your powers of observation to identify any patterns or similarities. You can then analyze and extend these trends to make sensible predictions about the future.

To help you to sift through the multiple ideas and theories, it can be useful to group and order items according to their characteristics. From here, you can compare and contrast the different items. And once you've determined how similar or different things are from one another, Paired Comparison Analysis can help you to analyze them.

The final step involves challenging the information and rationalizing its arguments.

Apply the laws of reason (induction, deduction, analogy) to judge an argument and determine its merits. To do this, it's essential that you can determine the significance and validity of an argument to put it in the correct perspective. Take a look at our article, Rational Thinking , for more information about how to do this.

Once you have considered all of the arguments and options rationally, you can finally make an informed decision.

Afterward, take time to reflect on what you have learned and what you found challenging. Step back from the detail of your decision or problem, and look at the bigger picture. Record what you've learned from your observations and experience.

Critical thinking involves rigorously and skilfully using information, experience, observation, and reasoning to guide your decisions, actions and beliefs. It's a useful skill in the workplace and in life.

You'll need to be curious and creative to explore alternative possibilities, but rational to apply logic, and self-aware to identify when your beliefs could affect your decisions or actions.

You can demonstrate a high level of critical thinking by validating your information, analyzing its meaning, and finally evaluating the argument.

Critical Thinking Infographic

See Critical Thinking represented in our infographic: An Elementary Guide to Critical Thinking .

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Critical Thinking Definition, Skills, and Examples

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Critical thinking refers to the ability to analyze information objectively and make a reasoned judgment. It involves the evaluation of sources, such as data, facts, observable phenomena, and research findings.

Good critical thinkers can draw reasonable conclusions from a set of information, and discriminate between useful and less useful details to solve problems or make decisions. Employers prioritize the ability to think critically—find out why, plus see how you can demonstrate that you have this ability throughout the job application process. 

Why Do Employers Value Critical Thinking Skills?

Employers want job candidates who can evaluate a situation using logical thought and offer the best solution.

 Someone with critical thinking skills can be trusted to make decisions independently, and will not need constant handholding.

Hiring a critical thinker means that micromanaging won't be required. Critical thinking abilities are among the most sought-after skills in almost every industry and workplace. You can demonstrate critical thinking by using related keywords in your resume and cover letter, and during your interview.

Examples of Critical Thinking

The circumstances that demand critical thinking vary from industry to industry. Some examples include:

• A triage nurse analyzes the cases at hand and decides the order by which the patients should be treated.
• A plumber evaluates the materials that would best suit a particular job.
• An attorney reviews evidence and devises a strategy to win a case or to decide whether to settle out of court.
• A manager analyzes customer feedback forms and uses this information to develop a customer service training session for employees.

Promote Your Skills in Your Job Search

If critical thinking is a key phrase in the job listings you are applying for, be sure to emphasize your critical thinking skills throughout your job search.

Add Keywords to Your Resume

You can use critical thinking keywords (analytical, problem solving, creativity, etc.) in your resume. When describing your  work history , include top critical thinking skills that accurately describe you. You can also include them in your  resume summary , if you have one.

For example, your summary might read, “Marketing Associate with five years of experience in project management. Skilled in conducting thorough market research and competitor analysis to assess market trends and client needs, and to develop appropriate acquisition tactics.”

Mention Skills in Your Cover Letter

Include these critical thinking skills in your cover letter. In the body of your letter, mention one or two of these skills, and give specific examples of times when you have demonstrated them at work. Think about times when you had to analyze or evaluate materials to solve a problem.

Show the Interviewer Your Skills

You can use these skill words in an interview. Discuss a time when you were faced with a particular problem or challenge at work and explain how you applied critical thinking to solve it.

Some interviewers will give you a hypothetical scenario or problem, and ask you to use critical thinking skills to solve it. In this case, explain your thought process thoroughly to the interviewer. He or she is typically more focused on how you arrive at your solution rather than the solution itself. The interviewer wants to see you analyze and evaluate (key parts of critical thinking) the given scenario or problem.

Of course, each job will require different skills and experiences, so make sure you read the job description carefully and focus on the skills listed by the employer.

Top Critical Thinking Skills

Keep these in-demand critical thinking skills in mind as you update your resume and write your cover letter. As you've seen, you can also emphasize them at other points throughout the application process, such as your interview. 

Part of critical thinking is the ability to carefully examine something, whether it is a problem, a set of data, or a text. People with  analytical skills  can examine information, understand what it means, and properly explain to others the implications of that information.

• Asking Thoughtful Questions
• Data Analysis
• Interpretation
• Questioning Evidence
• Recognizing Patterns

Communication

Often, you will need to share your conclusions with your employers or with a group of colleagues. You need to be able to  communicate with others  to share your ideas effectively. You might also need to engage in critical thinking in a group. In this case, you will need to work with others and communicate effectively to figure out solutions to complex problems.

• Active Listening
• Collaboration
• Explanation
• Interpersonal
• Presentation
• Verbal Communication
• Written Communication

Critical thinking often involves creativity and innovation. You might need to spot patterns in the information you are looking at or come up with a solution that no one else has thought of before. All of this involves a creative eye that can take a different approach from all other approaches.

• Flexibility
• Conceptualization
• Imagination
• Drawing Connections
• Synthesizing

Open-Mindedness

To think critically, you need to be able to put aside any assumptions or judgments and merely analyze the information you receive. You need to be objective, evaluating ideas without bias.

• Objectivity
• Observation

Problem Solving

Problem-solving is another critical thinking skill that involves analyzing a problem, generating and implementing a solution, and assessing the success of the plan. Employers don’t simply want employees who can think about information critically. They also need to be able to come up with practical solutions.

• Attention to Detail
• Clarification
• Decision Making
• Groundedness
• Identifying Patterns

More Critical Thinking Skills

• Inductive Reasoning
• Deductive Reasoning
• Noticing Outliers
• Adaptability
• Emotional Intelligence
• Brainstorming
• Optimization
• Restructuring
• Integration
• Strategic Planning
• Project Management
• Ongoing Improvement
• Causal Relationships
• Case Analysis
• Diagnostics
• SWOT Analysis
• Business Intelligence
• Quantitative Data Management
• Qualitative Data Management
• Risk Management
• Scientific Method
• Consumer Behavior

Key Takeaways

• Demonstrate that you have critical thinking skills by adding relevant keywords to your resume.
• Mention pertinent critical thinking skills in your cover letter, too, and include an example of a time when you demonstrated them at work.
• Finally, highlight critical thinking skills during your interview. For instance, you might discuss a time when you were faced with a challenge at work and explain how you applied critical thinking skills to solve it.

University of Louisville. " What is Critical Thinking ."

American Management Association. " AMA Critical Skills Survey: Workers Need Higher Level Skills to Succeed in the 21st Century ."

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What is Critical Thinking and Why is it Valuable in the Workplace?

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• > What is Critical Thinking and Why is it Valuable in the Workplace?

There are times at work when you simply have to “do.” A tight deadline, a demanding project outline, or a highly particular superior might mean that it makes sense to complete a task without too much mental tinkering. But work like this can be unsustainable and worse — it won’t leverage your ability to think critically.

There is value in thinking critically in every aspect of your life. From making decisions in your personal life, to interrogating the media you consume, to assessing your work with a critical eye, applying critical thinking is an essential skill everyone should be trying to hone.

At your workplace, critical thinking can distinguish you as a leader, and a valuable mind to bounce ideas off. It can help improve the quality of your work, and the perception those higher up the chain have of you.

Here’s what you need to know about critical thinking in the workplace:

What Exactly is “Critical Thinking”?

  In a nutshell, critical thinking is the ability to think reasonably, detaching yourself from personal bias, emotional responses, and subjective opinions. It involves using the data at hand to make a reasoned choice without falling prey to the temptations of doing things simply because they’ve always been done a certain way.

Critical thinking takes time. It might be quicker simply to take instruction at face value, or rely on the traditions of your team. But without analyzing the reasons behind decisions and tasks, it becomes extremely easy to adopt bad habits. This might be time-wasting meetings, inefficient uses of effort, or poor interactions with team members. Taking the time to ask “why” you’re doing something is the first step to thinking critically.

Sometimes, data is available which allows you to make reasoned decisions based on absolute facts. If you can show that a new best practice can objectively improve current processes with hard data, you’ve used the very basics of critical thinking. That said, actual numbers aren’t always available when making a decision. Real critical thinking involves taking a careful look at situations and making a decision based on what is known, not what is felt.

Why Is Critical Thinking Important in the Workplace?

The short answer to the above question is this: critical thinkers make the best decisions, most often. And in the workplace, where choices about how to complete tasks, communicate information, relate with coworkers, and develop strategy are so common, critical thinkers are extremely valuable.

A savvy hiring manager will make this part of the recruitment process. It’s pretty easy to gauge how someone is inclined to solve a problem — ask them how they would deal with a specific situation, and give them the opportunity to use their critical thinking skills, versus deferring to an emotional, or prescribed reaction. Employing people who can think and act reasonably will pay enormous dividends down the road.

Using your critical thinking skills in the workplace will define you as a problem solver. This is not only useful career-wise (although having upper-level people at your company think highly of you is undoubtedly a benefit) it also establishes you as a leader among your fellow team members. Demonstrating your ability to solve problems and accomplish goals effectively will help instill confidence in you with all your coworkers.

How to Use Critical Thinking in the Workplace

The first step to actually using critical thinking is approaching every situation with an open mind. You need to be receptive to all information available, not just the kind that satisfies your preconceived notions or personal biases. This can be easier said than done, of course — lessons learned and beliefs held are often done so with a reason. But when it comes to critical thinking, it’s important to analyze each situation independently.

Once you’ve analyzed a situation with an open mind, you need to consider how to communicate it properly. It’s all very well and good to approach situations with objective logic, but it doesn’t do you any favours to sound like  Mr. Spock  when you’re conveying your conclusions. Be tactful, patient and humble when you are explaining how and why you’ve come to decisions. Use data if available to support your findings, but understand that not everyone is able to remove emotion from situations.

The final, and perhaps least obvious, application with critical thinking is creativity. Often, getting creative means pushing boundaries and reshaping convention. This means taking a risk — one that can often be worth the reward. Using a critical thinking approach when getting creative can help you mitigate the risk, and better determine what value your creativity can bring. It will help you and your team try new things and reinvent current processes while hopefully not rocking the boat too much.

Learn More About Critical Thinking

Critical thinking is a valuable skill for all aspects of your life. It benefits problem solving, creativity, and teamwork. And it translates particularly well to the workplace, where it can distinguish you as a valuable employee and leader.

Taking the extra time to examine things objectively, make decisions based on logic, and communicate it tactfully will help you, those you work with, and your work goals prosper. To learn more about how to do that, have a look at our  Critical Thinking and Problem Solving for Effective Decision-Making   workshop and register today!

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41+ Critical Thinking Examples (Definition + Practices)

Critical thinking is an essential skill in our information-overloaded world, where figuring out what is fact and fiction has become increasingly challenging.

But why is critical thinking essential? Put, critical thinking empowers us to make better decisions, challenge and validate our beliefs and assumptions, and understand and interact with the world more effectively and meaningfully.

Critical thinking is like using your brain's "superpowers" to make smart choices. Whether it's picking the right insurance, deciding what to do in a job, or discussing topics in school, thinking deeply helps a lot. In the next parts, we'll share real-life examples of when this superpower comes in handy and give you some fun exercises to practice it.

Critical Thinking Process Outline

Critical thinking means thinking clearly and fairly without letting personal feelings get in the way. It's like being a detective, trying to solve a mystery by using clues and thinking hard about them.

It isn't always easy to think critically, as it can take a pretty smart person to see some of the questions that aren't being answered in a certain situation. But, we can train our brains to think more like puzzle solvers, which can help develop our critical thinking skills.

Here's what it looks like step by step:

Spotting the Problem: It's like discovering a puzzle to solve. You see that there's something you need to figure out or decide.

Collecting Clues: Now, you need to gather information. Maybe you read about it, watch a video, talk to people, or do some research. It's like getting all the pieces to solve your puzzle.

Breaking It Down: This is where you look at all your clues and try to see how they fit together. You're asking questions like: Why did this happen? What could happen next?

Checking Your Clues: You want to make sure your information is good. This means seeing if what you found out is true and if you can trust where it came from.

Making a Guess: After looking at all your clues, you think about what they mean and come up with an answer. This answer is like your best guess based on what you know.

Explaining Your Thoughts: Now, you tell others how you solved the puzzle. You explain how you thought about it and how you answered. 

Checking Your Work: This is like looking back and seeing if you missed anything. Did you make any mistakes? Did you let any personal feelings get in the way? This step helps make sure your thinking is clear and fair.

And remember, you might sometimes need to go back and redo some steps if you discover something new. If you realize you missed an important clue, you might have to go back and collect more information.

Critical Thinking Methods

Just like doing push-ups or running helps our bodies get stronger, there are special exercises that help our brains think better. These brain workouts push us to think harder, look at things closely, and ask many questions.

It's not always about finding the "right" answer. Instead, it's about the journey of thinking and asking "why" or "how." Doing these exercises often helps us become better thinkers and makes us curious to know more about the world.

Now, let's look at some brain workouts to help us think better:

1. "What If" Scenarios

Imagine crazy things happening, like, "What if there was no internet for a month? What would we do?" These games help us think of new and different ideas.

Pick a hot topic. Argue one side of it and then try arguing the opposite. This makes us see different viewpoints and think deeply about a topic.

3. Analyze Visual Data

Check out charts or pictures with lots of numbers and info but no explanations. What story are they telling? This helps us get better at understanding information just by looking at it.

4. Mind Mapping

Write an idea in the center and then draw lines to related ideas. It's like making a map of your thoughts. This helps us see how everything is connected.

There's lots of mind-mapping software , but it's also nice to do this by hand.

5. Weekly Diary

Every week, write about what happened, the choices you made, and what you learned. Writing helps us think about our actions and how we can do better.

6. Evaluating Information Sources

Collect stories or articles about one topic from newspapers or blogs. Which ones are trustworthy? Which ones might be a little biased? This teaches us to be smart about where we get our info.

There are many resources to help you determine if information sources are factual or not.

7. Socratic Questioning

This way of thinking is called the Socrates Method, named after an old-time thinker from Greece. It's about asking lots of questions to understand a topic. You can do this by yourself or chat with a friend.

Start with a Big Question:

"What does 'success' mean?"

Dive Deeper with More Questions:

"Why do you think of success that way?" "Do TV shows, friends, or family make you think that?" "Does everyone think about success the same way?"

"Can someone be a winner even if they aren't rich or famous?" "Can someone feel like they didn't succeed, even if everyone else thinks they did?"

Look for Real-life Examples:

"Who is someone you think is successful? Why?" "Was there a time you felt like a winner? What happened?"

Think About Other People's Views:

"How might a person from another country think about success?" "Does the idea of success change as we grow up or as our life changes?"

Think About What It Means:

"How does your idea of success shape what you want in life?" "Are there problems with only wanting to be rich or famous?"

Look Back and Think:

"After talking about this, did your idea of success change? How?" "Did you learn something new about what success means?"

8. Six Thinking Hats 

Edward de Bono came up with a cool way to solve problems by thinking in six different ways, like wearing different colored hats. You can do this independently, but it might be more effective in a group so everyone can have a different hat color. Each color has its way of thinking:

White Hat (Facts): Just the facts! Ask, "What do we know? What do we need to find out?"

Red Hat (Feelings): Talk about feelings. Ask, "How do I feel about this?"

Black Hat (Careful Thinking): Be cautious. Ask, "What could go wrong?"

Yellow Hat (Positive Thinking): Look on the bright side. Ask, "What's good about this?"

Green Hat (Creative Thinking): Think of new ideas. Ask, "What's another way to look at this?"

Blue Hat (Planning): Organize the talk. Ask, "What should we do next?"

When using this method with a group:

• Explain all the hats.
• Decide which hat to wear first.
• Make sure everyone switches hats at the same time.
• Finish with the Blue Hat to plan the next steps.

9. SWOT Analysis

SWOT Analysis is like a game plan for businesses to know where they stand and where they should go. "SWOT" stands for Strengths, Weaknesses, Opportunities, and Threats.

There are a lot of SWOT templates out there for how to do this visually, but you can also think it through. It doesn't just apply to businesses but can be a good way to decide if a project you're working on is working.

Strengths: What's working well? Ask, "What are we good at?"

Weaknesses: Where can we do better? Ask, "Where can we improve?"

Opportunities: What good things might come our way? Ask, "What chances can we grab?"

Threats: What challenges might we face? Ask, "What might make things tough for us?"

Steps to do a SWOT Analysis:

• Goal: Decide what you want to find out.
• Research: Learn about your business and the world around it.
• Brainstorm: Get a group and think together. Talk about strengths, weaknesses, opportunities, and threats.
• Pick the Most Important Points: Some things might be more urgent or important than others.
• Make a Plan: Decide what to do based on your SWOT list.
• Check Again Later: Things change, so look at your SWOT again after a while to update it.

Now that you have a few tools for thinking critically, let’s get into some specific examples.

Everyday Examples

Life is a series of decisions. From the moment we wake up, we're faced with choices – some trivial, like choosing a breakfast cereal, and some more significant, like buying a home or confronting an ethical dilemma at work. While it might seem that these decisions are disparate, they all benefit from the application of critical thinking.

10. Deciding to buy something

Imagine you want a new phone. Don't just buy it because the ad looks cool. Think about what you need in a phone. Look up different phones and see what people say about them. Choose the one that's the best deal for what you want.

11. Deciding what is true

There's a lot of news everywhere. Don't believe everything right away. Think about why someone might be telling you this. Check if what you're reading or watching is true. Make up your mind after you've looked into it.

12. Deciding when you’re wrong

Sometimes, friends can have disagreements. Don't just get mad right away. Try to see where they're coming from. Talk about what's going on. Find a way to fix the problem that's fair for everyone.

13. Deciding what to eat

There's always a new diet or exercise that's popular. Don't just follow it because it's trendy. Find out if it's good for you. Ask someone who knows, like a doctor. Make choices that make you feel good and stay healthy.

14. Deciding what to do today

Everyone is busy with school, chores, and hobbies. Make a list of things you need to do. Decide which ones are most important. Plan your day so you can get things done and still have fun.

15. Making Tough Choices

Sometimes, it's hard to know what's right. Think about how each choice will affect you and others. Talk to people you trust about it. Choose what feels right in your heart and is fair to others.

16. Planning for the Future

Big decisions, like where to go to school, can be tricky. Think about what you want in the future. Look at the good and bad of each choice. Talk to people who know about it. Pick what feels best for your dreams and goals.

Job Examples

17. solving problems.

Workers brainstorm ways to fix a machine quickly without making things worse when a machine breaks at a factory.

18. Decision Making

A store manager decides which products to order more of based on what's selling best.

19. Setting Goals

A team leader helps their team decide what tasks are most important to finish this month and which can wait.

20. Evaluating Ideas

At a team meeting, everyone shares ideas for a new project. The group discusses each idea's pros and cons before picking one.

21. Handling Conflict

Two workers disagree on how to do a job. Instead of arguing, they talk calmly, listen to each other, and find a solution they both like.

22. Improving Processes

A cashier thinks of a faster way to ring up items so customers don't have to wait as long.

23. Asking Questions

Before starting a big task, an employee asks for clear instructions and checks if they have the necessary tools.

24. Checking Facts

Before presenting a report, someone double-checks all their information to make sure there are no mistakes.

25. Planning for the Future

A business owner thinks about what might happen in the next few years, like new competitors or changes in what customers want, and makes plans based on those thoughts.

26. Understanding Perspectives

A team is designing a new toy. They think about what kids and parents would both like instead of just what they think is fun.

School Examples

27. researching a topic.

For a history project, a student looks up different sources to understand an event from multiple viewpoints.

28. Debating an Issue

In a class discussion, students pick sides on a topic, like school uniforms, and share reasons to support their views.

29. Evaluating Sources

While writing an essay, a student checks if the information from a website is trustworthy or might be biased.

30. Problem Solving in Math

When stuck on a tricky math problem, a student tries different methods to find the answer instead of giving up.

31. Analyzing Literature

In English class, students discuss why a character in a book made certain choices and what those decisions reveal about them.

32. Testing a Hypothesis

For a science experiment, students guess what will happen and then conduct tests to see if they're right or wrong.

33. Giving Peer Feedback

After reading a classmate's essay, a student offers suggestions for improving it.

34. Questioning Assumptions

In a geography lesson, students consider why certain countries are called "developed" and what that label means.

35. Designing a Study

For a psychology project, students plan an experiment to understand how people's memories work and think of ways to ensure accurate results.

36. Interpreting Data

In a science class, students look at charts and graphs from a study, then discuss what the information tells them and if there are any patterns.

Critical Thinking Puzzles

Not all scenarios will have a single correct answer that can be figured out by thinking critically. Sometimes we have to think critically about ethical choices or moral behaviors. 

Here are some mind games and scenarios you can solve using critical thinking. You can see the solution(s) at the end of the post.

37. The Farmer, Fox, Chicken, and Grain Problem

A farmer is at a riverbank with a fox, a chicken, and a grain bag. He needs to get all three items across the river. However, his boat can only carry himself and one of the three items at a time. 

Here's the challenge:

• If the fox is left alone with the chicken, the fox will eat the chicken.
• If the chicken is left alone with the grain, the chicken will eat the grain.

How can the farmer get all three items across the river without any item being eaten? 

38. The Rope, Jar, and Pebbles Problem

You are in a room with two long ropes hanging from the ceiling. Each rope is just out of arm's reach from the other, so you can't hold onto one rope and reach the other simultaneously. 

Your task is to tie the two rope ends together, but you can't move the position where they hang from the ceiling.

You are given a jar full of pebbles. How do you complete the task?

39. The Two Guards Problem

Imagine there are two doors. One door leads to certain doom, and the other leads to freedom. You don't know which is which.

In front of each door stands a guard. One guard always tells the truth. The other guard always lies. You don't know which guard is which.

You can ask only one question to one of the guards. What question should you ask to find the door that leads to freedom?

40. The Hourglass Problem

You have two hourglasses. One measures 7 minutes when turned over, and the other measures 4 minutes. Using just these hourglasses, how can you time exactly 9 minutes?

41. The Lifeboat Dilemma

Imagine you're on a ship that's sinking. You get on a lifeboat, but it's already too full and might flip over. 

Nearby in the water, five people are struggling: a scientist close to finding a cure for a sickness, an old couple who've been together for a long time, a mom with three kids waiting at home, and a tired teenager who helped save others but is now in danger. 

You can only save one person without making the boat flip. Who would you choose?

42. The Tech Dilemma

You work at a tech company and help make a computer program to help small businesses. You're almost ready to share it with everyone, but you find out there might be a small chance it has a problem that could show users' private info. 

If you decide to fix it, you must wait two more months before sharing it. But your bosses want you to share it now. What would you do?

43. The History Mystery

Dr. Amelia is a history expert. She's studying where a group of people traveled long ago. She reads old letters and documents to learn about it. But she finds some letters that tell a different story than what most people believe. 

If she says this new story is true, it could change what people learn in school and what they think about history. What should she do?

The Role of Bias in Critical Thinking

Have you ever decided you don’t like someone before you even know them? Or maybe someone shared an idea with you that you immediately loved without even knowing all the details. 

This experience is called bias, which occurs when you like or dislike something or someone without a good reason or knowing why. It can also take shape in certain reactions to situations, like a habit or instinct. 

Bias comes from our own experiences, what friends or family tell us, or even things we are born believing. Sometimes, bias can help us stay safe, but other times it stops us from seeing the truth.

Not all bias is bad. Bias can be a mechanism for assessing our potential safety in a new situation. If we are biased to think that anything long, thin, and curled up is a snake, we might assume the rope is something to be afraid of before we know it is just a rope.

While bias might serve us in some situations (like jumping out of the way of an actual snake before we have time to process that we need to be jumping out of the way), it often harms our ability to think critically.

How Bias Gets in the Way of Good Thinking

Selective Perception: We only notice things that match our ideas and ignore the rest. 

It's like only picking red candies from a mixed bowl because you think they taste the best, but they taste the same as every other candy in the bowl. It could also be when we see all the signs that our partner is cheating on us but choose to ignore them because we are happy the way we are (or at least, we think we are).

Agreeing with Yourself: This is called “ confirmation bias ” when we only listen to ideas that match our own and seek, interpret, and remember information in a way that confirms what we already think we know or believe. 

An example is when someone wants to know if it is safe to vaccinate their children but already believes that vaccines are not safe, so they only look for information supporting the idea that vaccines are bad.

Thinking We Know It All: Similar to confirmation bias, this is called “overconfidence bias.” Sometimes we think our ideas are the best and don't listen to others. This can stop us from learning.

Have you ever met someone who you consider a “know it”? Probably, they have a lot of overconfidence bias because while they may know many things accurately, they can’t know everything. Still, if they act like they do, they show overconfidence bias.

There's a weird kind of bias similar to this called the Dunning Kruger Effect, and that is when someone is bad at what they do, but they believe and act like they are the best .

Following the Crowd: This is formally called “groupthink”. It's hard to speak up with a different idea if everyone agrees. But this can lead to mistakes.

An example of this we’ve all likely seen is the cool clique in primary school. There is usually one person that is the head of the group, the “coolest kid in school”, and everyone listens to them and does what they want, even if they don’t think it’s a good idea.

How to Overcome Biases

Here are a few ways to learn to think better, free from our biases (or at least aware of them!).

Know Your Biases: Realize that everyone has biases. If we know about them, we can think better.

Listen to Different People: Talking to different kinds of people can give us new ideas.

Ask Why: Always ask yourself why you believe something. Is it true, or is it just a bias?

Understand Others: Try to think about how others feel. It helps you see things in new ways.

Keep Learning: Always be curious and open to new information.

In today's world, everything changes fast, and there's so much information everywhere. This makes critical thinking super important. It helps us distinguish between what's real and what's made up. It also helps us make good choices. But thinking this way can be tough sometimes because of biases. These are like sneaky thoughts that can trick us. The good news is we can learn to see them and think better.

There are cool tools and ways we've talked about, like the "Socratic Questioning" method and the "Six Thinking Hats." These tools help us get better at thinking. These thinking skills can also help us in school, work, and everyday life.

We’ve also looked at specific scenarios where critical thinking would be helpful, such as deciding what diet to follow and checking facts.

Thinking isn't just a skill—it's a special talent we improve over time. Working on it lets us see things more clearly and understand the world better. So, keep practicing and asking questions! It'll make you a smarter thinker and help you see the world differently.

Critical Thinking Puzzles (Solutions)

The farmer, fox, chicken, and grain problem.

• The farmer first takes the chicken across the river and leaves it on the other side.
• He returns to the original side and takes the fox across the river.
• After leaving the fox on the other side, he returns the chicken to the starting side.
• He leaves the chicken on the starting side and takes the grain bag across the river.
• He leaves the grain with the fox on the other side and returns to get the chicken.
• The farmer takes the chicken across, and now all three items -- the fox, the chicken, and the grain -- are safely on the other side of the river.

The Rope, Jar, and Pebbles Problem

• Take one rope and tie the jar of pebbles to its end.
• Swing the rope with the jar in a pendulum motion.
• While the rope is swinging, grab the other rope and wait.
• As the swinging rope comes back within reach due to its pendulum motion, grab it.
• With both ropes within reach, untie the jar and tie the rope ends together.

The Two Guards Problem

The question is, "What would the other guard say is the door to doom?" Then choose the opposite door.

The Hourglass Problem

• Start both hourglasses. 
• When the 4-minute hourglass runs out, turn it over.
• When the 7-minute hourglass runs out, the 4-minute hourglass will have been running for 3 minutes. Turn the 7-minute hourglass over. 
• When the 4-minute hourglass runs out for the second time (a total of 8 minutes have passed), the 7-minute hourglass will run for 1 minute. Turn the 7-minute hourglass again for 1 minute to empty the hourglass (a total of 9 minutes passed).

The Boat and Weights Problem

Take the cat over first and leave it on the other side. Then, return and take the fish across next. When you get there, take the cat back with you. Leave the cat on the starting side and take the cat food across. Lastly, return to get the cat and bring it to the other side.

The Lifeboat Dilemma

There isn’t one correct answer to this problem. Here are some elements to consider:

• Moral Principles: What values guide your decision? Is it the potential greater good for humanity (the scientist)? What is the value of long-standing love and commitment (the elderly couple)? What is the future of young children who depend on their mothers? Or the selfless bravery of the teenager?
• Future Implications: Consider the future consequences of each choice. Saving the scientist might benefit millions in the future, but what moral message does it send about the value of individual lives?
• Emotional vs. Logical Thinking: While it's essential to engage empathy, it's also crucial not to let emotions cloud judgment entirely. For instance, while the teenager's bravery is commendable, does it make him more deserving of a spot on the boat than the others?
• Acknowledging Uncertainty: The scientist claims to be close to a significant breakthrough, but there's no certainty. How does this uncertainty factor into your decision?
• Personal Bias: Recognize and challenge any personal biases, such as biases towards age, profession, or familial status.

The Tech Dilemma

Again, there isn’t one correct answer to this problem. Here are some elements to consider:

• Evaluate the Risk: How severe is the potential vulnerability? Can it be easily exploited, or would it require significant expertise? Even if the circumstances are rare, what would be the consequences if the vulnerability were exploited?
• Stakeholder Considerations: Different stakeholders will have different priorities. Upper management might prioritize financial projections, the marketing team might be concerned about the product's reputation, and customers might prioritize the security of their data. How do you balance these competing interests?
• Short-Term vs. Long-Term Implications: While launching on time could meet immediate financial goals, consider the potential long-term damage to the company's reputation if the vulnerability is exploited. Would the short-term gains be worth the potential long-term costs?
• Ethical Implications : Beyond the financial and reputational aspects, there's an ethical dimension to consider. Is it right to release a product with a known vulnerability, even if the chances of it being exploited are low?
• Seek External Input: Consulting with cybersecurity experts outside your company might be beneficial. They could provide a more objective risk assessment and potential mitigation strategies.
• Communication: How will you communicate the decision, whatever it may be, both internally to your team and upper management and externally to your customers and potential users?

The History Mystery

Dr. Amelia should take the following steps:

• Verify the Letters: Before making any claims, she should check if the letters are actual and not fake. She can do this by seeing when and where they were written and if they match with other things from that time.
• Get a Second Opinion: It's always good to have someone else look at what you've found. Dr. Amelia could show the letters to other history experts and see their thoughts.
• Research More: Maybe there are more documents or letters out there that support this new story. Dr. Amelia should keep looking to see if she can find more evidence.
• Share the Findings: If Dr. Amelia believes the letters are true after all her checks, she should tell others. This can be through books, talks, or articles.
• Stay Open to Feedback: Some people might agree with Dr. Amelia, and others might not. She should listen to everyone and be ready to learn more or change her mind if new information arises.

Ultimately, Dr. Amelia's job is to find out the truth about history and share it. It's okay if this new truth differs from what people used to believe. History is about learning from the past, no matter the story.

Related posts:

• Experimenter Bias (Definition + Examples)
• Hasty Generalization Fallacy (31 Examples + Similar Names)
• Ad Hoc Fallacy (29 Examples + Other Names)
• Confirmation Bias (Examples + Definition)
• Equivocation Fallacy (26 Examples + Description)

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Critical Thinking & Communication

Critical thinking and communication are closely related. If you aren’t able to think critically about problems, information, and obstacles as they relate to your relationships, the media you consume, and the conversations you have, you are set up to fail. If you can’t think critically, communication won’t be as good as it possibly can be. Good critical thinking directly influences the quality and nature of the messages you send, the conversations you have, the decisions you make, and the overall quality of your communication interactions.

Critical thinking helps communication improve. And good communication influences critical thinking.

“Critical Thinking” means getting beyond just the surface-level questions about a topic or subject during a conversation or discussion. Think of critical thinking as interrogating and investigating an idea, a current state, or potential solution on the merits of its rigor and its usefulness. If you can’t “think critically” well, you’re quite simply at a disadvantage when you communicate. There is a steamroller of disinformation out there, tricky people everywhere, and there are important decisions all over the place! Better critical thinking helps you to analyze problems more adeptly, helps to create better connections with people, and achieves more positive, productive outcomes.

Critical thinking is an active process. You have to make a willful, conscious decision to engage in it. It’s a skill that needs to be exercised and practiced. It doesn’t just happens automatically. You have to put your critical thinking hat on and leave it on, almost quite literally. It can protect and shield you from all the bad ideas that are out there.

So what does better critical thinking get us? So what?  

What Does Critical Thinking Get Us?

Critical thinking, done in good faith, results in better outputs (ideas, conversations, relationships). Critical thinking leads to better communication outcomes. This goes both for you individually, for pairs of people, and for collective groups. It’s our human gift to be able to more rigorously interrogate ideas, thoroughly vet outcomes, and collaborate with people to create better outcomes. More critical thinking simply cannot be bad.

Critical thinking isn’t required only about big, obvious problems either. Of course we should think critically collectively about the large problems that face us (Police Reform, for example). That’s obvious. Similarly, of course it’s in your interest to think critically about problems and challenges, say, at your job. But we’re constantly faced with an array of problems, large and small. These problems happen at large scales with problems that are beyond any one person and they are the more simple sorts of relational problems that can be solved between two people with just slightly more close, dedicated effort.

So, how can we think critically, better?

Critical Thinking Explained

Critical thinking is essentially a purposeful process of asking questions. We can start by thinking of questions in standard categories: Who, What, Where, When, Why, and How. Some questions to ask yourself to stimulate critical thinking:

Who         … benefits from this?

                … is harmed?

                … makes the decision?

                … is directly affected? In what ways?

                … if anyone, would be a good person to consult?

What         … are the strengths/weaknesses?

                … is another perspective or good alternative?

                … would be a counter argument?

                … is most important/least important?

                … is blocking us?

                … can we do to make a positive change?

Where      … could we learn from others?

                … can we get more information?

                … to improve?

                … could we get help?

                … will this idea take us?

When       … will we know we’ve succeeded?

                … can we expect to see change?

                … should we ask for help?

                … could this cause a problem?

                … should we revisit this issue to assess?

Why         … do we think this is a problem?

                … is this relevant to me (or us)?

                … is this the best solution for now?

                … has it been this way for so long?

                … have we allowed this to happen?

How          … does this benefit me, us, or others?

                … does this harm me, us, or others?

                … does this change things?

                … do we know the truth about this?

You can ask those you’re communicating with — or yourself — any of these questions or any combination of them. You can also come up with your own similar questions! These are just a guide to help get you started. There’s no limit to the amount or quality of good questions you can ask. Sprinkle these into your conversations and discussions as appropriate.

These questions, while decent inspiration, are quite stiff. “When should we revisit this issue to assess?” sounds halting and jerky. You’re not a robot, are you? Don’t ask it like that! Try to sound human. Say something like “Hey, uh, everybody? When can we follow up on this in a week or so to uhh, you know, check we’re doing alright?” You know, how people talk.  

The Shape of Critical Thinking

Good critical thinking interrogates an idea or problem purposefully, whether that is individually or together. Hopefully this is done in a spirit of making progress. In practice, what critical thinking looks like can vary. There’s no one way to perform critical thinking to be proper, thorough, or fair.

What’s more is that critical thinking isn’t just for relationships and the problems we face in them. Critical thinking is, at an even broader level, often about our human relationships with information: as we consume it, as we interact with it (and people spewing it off), and as we sift through the bombardments of information, advertisements, and messages that constantly pelt us like radioactive symbolic fallout. Critical thinking is your built-in BS detector.

Critical thinking is a tool for life. Use that brain evolution gave you! We should all strive to be better critical thinkers. Question things: authority, motive, tactics, perspective. Question it all, especially those in power and people trying to sell you things.  

A Few Words About Emotions

Critical thinking isn’t a purely rational process. There is no such thing as a purely rational process. Beware those trumpeting their “rationality,” their humanity has likely been corrupted. Emotions are real and powerful. They are relevant and even central when you’re hashing out difficult problems with people. Interrogating others (and yourself) can be emotionally challenging. That’s ok. That’s exactly part of the process of communicating and part of critical thinking. Try to embrace and express authentic emotions appropriately, knowing full well that what’s “appropriate” is always shifting and political . Emotive expressions, when listened to, are evidence of systemic problems that lie beneath. Strive to be flexible to and open to the authentic expressions of others. You can’t tell people in pain to suppress emotions.  

Critical thinking is hard. We don’t do it enough. It’s easy to *not* do it, because you have to actively engage  in its practice. The residuals of evolution are pulling you in the other direction. Your monkey brain wants shortcuts, but you have to fight against this. Critical thinking improves communication. And good communication influences critical thinking. The relationship is reciprocal.

Hashing out an idea with someone, critical thinking with them, is bond-forming. When you are able to rigorously vet and work out an idea or problem with another person, regardless of the size or type or shape of that problem, you are forming a bond with them. You are connecting. You are making something better. Engage in it. Surrender to the process. Get in there and mix it up.

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Why critical thinking is essential for today’s business teams.

• Written by Tim Chilvers
• Last Updated September 1, 2023

In business, being busy is generally a good problem to have — it means there’s work. But busyness is the enemy of reflection, which can only happen when we take time to stop, look back and evaluate.

From evaluation comes learning and growth. It’s a process of unpicking our actions and seeing what can be done better. This is the basis of critical thinking, which is a leadership quality reported to be lacking in many business leaders .

If we look at project management, there’s a budget, a timeframe and work that must be completed within those two parameters. We have a progress trajectory and a certain amount of production that must be completed every day in order to stay on course.

For many project managers and team members, it always seems to be a race against the clock. However, there will be some people in your team that are known for their consistently high performance. They deliver ahead of time or under-budget on a regular basis. Time and budget management seem to come naturally to them.

So, what’s their secret? Imagine if, as a senior leader, you could extract this “secret sauce” and inject it into the rest of your team? This can happen with the implementation of a critical thinking framework as part of your organisational development plan.

Training everyone in your team to think like a leader

For many business leaders, it’s all about achieving the current goal and moving onto the next. But where’s the space and time for learning and growth?

Ask yourself, how are you tracking performance currently? Have you built critical thinking into your project team’s rhythm to ensure consistent improvement? What is your culture like; does it encourage critical thinking and resilience?

Let me illustrate this point with an example.

We have just been approached by a financial services organisation that has a culture of politeness. This culture, while it may avoid conflict, is stifling feedback, which in turn squashes growth and excellence. This organisation needs to reinvent itself, its culture and evaluation processes. Without an open and honest feedback loop, the continuous improvement culture required to adapt the business quickly is unlikely to emerge. This is where our tailored communication training comes in. Developing an open, confident and thoughtful approach to communication throughout your organisation helps to support a strong and effective workplace culture .

Now let’s look at a positive example.

We work with the retail banking arm of one of Australia’s largest banks. As part of their process, they have a weekly team meeting. At each meeting, they share a client case study and work through how they could have improved the experience for both that client and the branch team.

This is a great example of how critical thinking can pave the way for strategic change.

It’s in meetings like these that teams are able to extract the “secret sauce” from high achievers and learn in what areas they’re winning as a team and in which ones they’re losing. This embeds a reflect/learn/improve cycle into the rhythm of operations, so successes can be repeated and failures avoided.

In the video below I talk in more depth about the ‘Reflect, Learn & Improve’ model and how you can utilise this in your team.

Make your commitment to critical thinking in leadership and teams  

So, stop and ask yourself these questions. How are you tracking performance in your teams? How are you embedding a ‘reflect, learn, improve’ rhythm into your operations?

Consider your current processes and whether they are up-to-scratch. Are you committed to making the necessary shift?

The time is now. In the current highly competitive and uniquely difficult business world in which we’re operating, it’s mission-critical to update current frameworks to ensure there is valuable reflection time built in for critical thinking.

We work directly with leaders and their teams through tailored communication training to help build collaboration, confidence and authority so people are more willing to stand up and say their piece. If you’re interested, you can learn more here and enquire now. 

The Colin James Method®  Facilitators train corporate executives to  improve their professional communication skills  with a proven methodology. Our highly trained Facilitators and Coaches are recognised for their experience in their fields and have worked with many individuals and organisations around the world to master the art of communication.

Why critical thinking is important in the workplace

Critical thinking is important in the workplace because it enables teams to reflect, learn from and improve on previous experiences. This drives a process of continuous improvement within the business which in turn allows the company to meet deadlines, achieve KPI’s and leads to growth. Exactly what the CEO is looking for!

How critical thinking helps organisations

Critical thinking helps businesses to grow and thrive in challenging times by empowering each individual within the team to learn from the successes (and failures) of themselves and others. It’s important to create a culture that facilitates and supports critical thinking as well as incorporating it into the team’s day-to-day process.

Where do you use critical thinking?

Critical thinking can be used in any business and team, on an individual level (evaluating your own performance) and as a group (evaluating the team’s performance). Learning from both your success and your failures provide invaluable intel. Build time to reflect into project meetings, weekly catch-ups and monthly reviews to spot areas you can streamline and improve.

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Critical Thinking and Decision-Making  - What is Critical Thinking?

Critical thinking and decision-making  -, what is critical thinking, critical thinking and decision-making what is critical thinking.

Critical Thinking and Decision-Making: What is Critical Thinking?

Lesson 1: what is critical thinking, what is critical thinking.

Critical thinking is a term that gets thrown around a lot. You've probably heard it used often throughout the years whether it was in school, at work, or in everyday conversation. But when you stop to think about it, what exactly is critical thinking and how do you do it ?

Watch the video below to learn more about critical thinking.

Simply put, critical thinking is the act of deliberately analyzing information so that you can make better judgements and decisions . It involves using things like logic, reasoning, and creativity, to draw conclusions and generally understand things better.

This may sound like a pretty broad definition, and that's because critical thinking is a broad skill that can be applied to so many different situations. You can use it to prepare for a job interview, manage your time better, make decisions about purchasing things, and so much more.

The process

As humans, we are constantly thinking . It's something we can't turn off. But not all of it is critical thinking. No one thinks critically 100% of the time... that would be pretty exhausting! Instead, it's an intentional process , something that we consciously use when we're presented with difficult problems or important decisions.

Improving your critical thinking

In order to become a better critical thinker, it's important to ask questions when you're presented with a problem or decision, before jumping to any conclusions. You can start with simple ones like What do I currently know? and How do I know this? These can help to give you a better idea of what you're working with and, in some cases, simplify more complex issues.  

Real-world applications

Let's take a look at how we can use critical thinking to evaluate online information . Say a friend of yours posts a news article on social media and you're drawn to its headline. If you were to use your everyday automatic thinking, you might accept it as fact and move on. But if you were thinking critically, you would first analyze the available information and ask some questions :

• What's the source of this article?
• Is the headline potentially misleading?
• What are my friend's general beliefs?
• Do their beliefs inform why they might have shared this?

After analyzing all of this information, you can draw a conclusion about whether or not you think the article is trustworthy.

Critical thinking has a wide range of real-world applications . It can help you to make better decisions, become more hireable, and generally better understand the world around you.

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What is the role of communication in critical thinking  .

Communication is the framework, foundation, and skeletal structure of critical thinking. People who continually strive to  improve their critical thinking skills  are better communicators.

Critical thinkers have communication skills that:

• help them to articulate and visualize problems and solutions from different angles
• enable them to present their perspectives with confidence
• assimilate and organize their thoughts through logical analysis

In today’s job market, communication ability based on critical thinking are valued traits in new employees—and according to one 2016 survey by the Harvard Business Review—those skills are  sadly lacking  in many of today’s job applicants.

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Table of Contents

Examples of communication in critical thinking

There are a variety of ways to communicate effectively using critical thinking. Indeed.com highlights  four types of communication  in critical thinking with suggestions on deploying those communication tools:

1.  Verbal —Critical thinkers use a strong and confident speaking voice as well as active listening—a conscious effort to not only hear the words, but the complete message the other person is communicating. They avoid “filler” words and fluff, as well as excessive industry jargon when plain speaking will do.

2.  Visual —Good visual communications are governed by the following rules of thumb:

• get permission in advance
• only use visual presentations when they add value to the process
• consider the audience
• present clear and easy-to-understand visual presentations  focusing on the core message

3.  Written —Good writers strive for simplicity and prefer active voice. They never rely on tone and always thoroughly review what they have written. They keep a file of their own and the writing of others that they find effective and appealing to their writing style.

4.  Nonverbal —At the core of critical thinking is controlling emotions and self-monitoring. A critical thinker communicates intentionally and uses appropriate facial expressions and body knowledge to reinforce objectivity.

Nonverbal communication is especially effective when it is backed up with solid research and evidence, with appropriate nonverbal messaging that projects a relaxed, confident persona.

How language or communication influences your critical thinking

So, all the above communication methods contribute a unique perspective to what is the role of communication in critical thinking. Also, effective communication influences your critical thinking in several positive ways:

Critical thinking communication skills help you to stay on point

Staying on topic and avoiding deviating is a byproduct of critical thinking. In group settings, it can be difficult to fix a problem when others have their own views and possible hidden agendas. A skilled communicator can stay on track and focus on core issues, while establishing trust and a reputation for staying on point.

Critical thinkers have a curious mind and are in control of their emotions.

An essential feature of critical thinking is self-knowledge and an ability to shed biases and to control emotions. Employers seek this quality and value an employee who can regulate emotions as well as ask questions for useful solutions to difficult problems.

A caveat about emotions

David R. Novak  sees communication as a difficult process and argues that “critical thinking isn’t a purely rational process.” He is wary of anyone “trumpeting their ‘rationality,’ arguing that “their humanity has likely been corrupted.” In fact, dealing with emotions is “part of the process of communicating and part of critical thinking.”

Says Novak, “Emotions are real and powerful.” They can sometimes be central when hashing out difficult problems with people. His advice when dealing with emotion-driven problems is to “embrace and express authentic emotions appropriately.”

Finally, the thing about emotive expressions is that they “are evidence of systemic problems that lie beneath.” Novak’s advice: “Strive to be flexible to and open to the authentic expressions of others. You can’t tell people in pain to suppress emotions.”

What is the role of communication in critical thinking when evaluating applicants for management positions?

It is a given that when managers make a decision, they must share it both up and down the chain of their hierarchies. Managers who are critical thinkers demonstrate sophisticated communication skills. They provide supporting arguments and the necessary evidence to substantiate their decision. When their team is on the same page, they play by the same rules.

Critical thinking improves communication

When a manager thinks clearly and is not unduly swayed by bias, what follows is a more productive communication process. That process consists of better engagement where everyone can contribute to the mission.

Better communication through critical thinking is a stepping stone to emotional intelligence

Analytical rationality and  emotional intelligence  can coexist. In fact, a manager with well-developed critical thinking and communication skills can avoid emotion-driven decisions. However, their respect for the emotional and ethical implications of any problem or challenge enables them to come up with more  creative solutions.

Critical thinkers communicate with challenging open-ended questions

Managers who are critical thinkers actively encourage creativity. They are open to new ideas and their goal is, by effective communication, to amass a larger trove of information when facing decisions.

This communication habit, in turn, promotes even more creative solutions through asking challenging and open-ended questions from those who have a stake in the solution. When those open-ended questions are loaded with elements of critical thinking—e.g., “How do you know that? What evidence do you have?”—the manager is teaching everyone the value of critical thinking and communication.

Critical thinking plus good communication equal savings in time and money.

Managers who encourage critical thinking in the workplace minimize the requirement for supervision. They can catch problems early, and encourage initiative and independence. Managers can then focus on the core responsibilities of their duties and save their organization time and resources.

Let’s Recap

Communication is the foundation of critical thinking. Critical thinkers have communication skills that get to the heart of problems. Examples of communication resources in critical thinking include verbal, visual, written, and nonverbal skills. Each has its own value and applications in critical thinking.

Language or communication influences critical thinking effectiveness by helping you to stay on point and in control of your emotions. Emotions, however, can come into play in effectively communicating with those whose emotions have taken over.

Managers who are critical thinkers can develop communication styles that encourage their team to communicate better and play by the same rules. A manager who thinks and communicates clearly can promote better communications and a team that contributes to the mission.

When the goal is a creative solution to a difficult challenge, a manager who asks the right open-ended questions can tap into everyone’s innate desire to solve problems.

Finally, managers who encourage effective communication and critical thinking minimize the need for supervising their employees, while encouraging initiative and independence. That translates into savings in time, effort, and money.

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Jenny Palmer

Founder of Eggcellentwork.com. With over 20 years of experience in HR and various roles in corporate world, Jenny shares tips and advice to help professionals advance in their careers. Her blog is a go-to resource for anyone looking to improve their skills, land their dream job, or make a career change.

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9 Most Sought-After Soft Skills In The Workplace

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Critical Thinking vs Problem Solving: What's the Difference?

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What Is the Connection between Communication and Critical Thinking?

Communication and critical thinking are connected in many important ways. On a basic level, the ability to think critically, reason through a problem, and develop a cogent argument or explanation is important for all types of daily communication. People with the capability to really think about an issue and see it from a different perspective will then most likely be better communicators, and be less likely to react quickly in anger. On another level, critical thinkers often examine the way other people are thinking and making their arguments before they choose to respond themselves. This type of analysis is another very important aspect of the connection of communication to critical thinking.

In many cases, problems with communication are based on an inability to think critically about a situation, and see it from different perspectives. Communication and critical thinking are linked in this way because people who do possess the ability to problem-solve and consider other perspectives tend to be better communicators than those who do not. Though this is important for friendly argument and debate, it is also beneficial for all different types of communication, including workplace relationships, friendships, and romantic relationships. Despite this, many people are never taught the positive link between communication and critical thinking.

Another important link between communication and critical thinking is the ability to learn how to follow another person's thought process and line of reasoning. An individual who is able to think critically about how another person is making an argument will be able to formulate a more effective response, more quickly, than someone who is not. In certain practices such as law, this skill can be invaluable. Fortunately, it is something that can be learned and practiced, and is certainly a skill that can be improved over time; by the same token, however, it cannot be learned overnight, and must be developed with practice and experience..

In some situations, critical thinking ability improves communication in an indirect way. Someone who is interested in a certain topic, for instance, and has the ability to think and form questions about what he or she still needs to learn, will likely take steps to gain this knowledge. Increased knowledge and wisdom will always be beneficial in different types of communications with others. Regardless, recognizing the important links between communication and critical thinking skills is important for people of all ages and all professions; educators especially may want to bring some of this theory into their lesson plans in order to teach students not just how to solve problems, but how to be better communicators in the process.

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Discussion Comments

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• By: gstockstudio Good communicators are less likely to react in anger.
• By: Dmitry Goygel-Sokol Educators may want to bring communication and critical thinking theories into their lesson plans.
• By: Paolese Watching too much television may have a negative impact on an individual's critical thinking skills.