importance of problem solving in life

What is problem solving and why is it important

By Wayne Stottler , Kepner-Tregoe

• Problem Solving & Decision Making Over time, developing and refining problem solving skills provides the ability to solve increasingly complex problems Learn More

For over 60 years, Kepner-Tregoe has been helping companies across industries and geographies to develop and mature their problem-solving capabilities through KT’s industry leading approach to training and the implementation of best practice processes. Considering that problem solving is a part of almost every person’s daily life (both at home and in the workplace), it is surprising how often we are asked to explain what problem solving is and why it is important.

Problem solving is at the core of human evolution. It is the methods we use to understand what is happening in our environment, identify things we want to change and then figure out the things that need to be done to create the desired outcome. Problem solving is the source of all new inventions, social and cultural evolution, and the basis for market based economies. It is the basis for continuous improvement, communication and learning.

If this problem-solving thing is so important to daily life, what is it?

Problem-solving is the process of observing what is going on in your environment; identifying things that could be changed or improved; diagnosing why the current state is the way it is and the factors and forces that influence it; developing approaches and alternatives to influence change; making decisions about which alternative to select; taking action to implement the changes; and observing impact of those actions in the environment.

Each step in the problem-solving process employs skills and methods that contribute to the overall effectiveness of influencing change and determine the level of problem complexity that can be addressed. Humans learn how to solve simple problems from a very early age (learning to eat, make coordinated movements and communicate) – and as a person goes through life problem-solving skills are refined, matured and become more sophisticated (enabling them to solve more difficult problems).

Problem-solving is important both to individuals and organizations because it enables us to exert control over our environment.

Fixing things that are broken

Some things wear out and break over time, others are flawed from day-1. Personal and business environments are full of things, activities, interactions and processes that are broken or not operating in the way they are desired to work. Problem-solving gives us a mechanism for identifying these things, figuring out why they are broken and determining a course of action to fix them.

Addressing risk

Humans have learned to identify trends and developed an awareness of cause-and-effect relationships in their environment. These skills not only enable us to fix things when they break but also anticipate what may happen in the future (based on past-experience and current events). Problem-solving can be applied to the anticipated future events and used to enable action in the present to influence the likelihood of the event occurring and/or alter the impact if the event does occur.

Improving performance

Individuals and organizations do not exist in isolation in the environment. There is a complex and ever-changing web of relationships that exist and as a result, the actions of one person will often have either a direct impact on others or an indirect impact by changing the environment dynamics. These interdependencies enable humans to work together to solve more complex problems but they also create a force that requires everyone to continuously improve performance to adapt to improvements by others. Problem-solving helps us understand relationships and implement the changes and improvements needed to compete and survive in a continually changing environment.

Seizing opportunity

Problem solving isn’t just about responding to (and fixing) the environment that exists today. It is also about innovating, creating new things and changing the environment to be more desirable. Problem-solving enables us to identify and exploit opportunities in the environment and exert (some level of) control over the future.

Problem solving skills and the problem-solving process are a critical part of daily life both as individuals and organizations. Developing and refining these skills through training, practice and learning can provide the ability to solve problems more effectively and over time address problems with a greater degree of complexity and difficulty. View KT’s Problem Solving workshop known to be the gold standard for over 60 years.

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Introduction to Problem Solving Skills

What is problem solving and why is it important.

The ability to solve problems is a basic life skill and is essential to our day-to-day lives, at home, at school, and at work. We solve problems every day without really thinking about how we solve them. For example: it’s raining and you need to go to the store. What do you do? There are lots of possible solutions. Take your umbrella and walk. If you don't want to get wet, you can drive, or take the bus. You might decide to call a friend for a ride, or you might decide to go to the store another day. There is no right way to solve this problem and different people will solve it differently.

Problem solving is the process of identifying a problem, developing possible solution paths, and taking the appropriate course of action.

Why is problem solving important? Good problem solving skills empower you not only in your personal life but are critical in your professional life. In the current fast-changing global economy, employers often identify everyday problem solving as crucial to the success of their organizations. For employees, problem solving can be used to develop practical and creative solutions, and to show independence and initiative to employers.

Throughout this case study you will be asked to jot down your thoughts in idea logs. These idea logs are used for reflection on concepts and for answering short questions. When you click on the "Next" button, your responses will be saved for that page. If you happen to close the webpage, you will lose your work on the page you were on, but previous pages will be saved. At the end of the case study, click on the "Finish and Export to PDF" button to acknowledge completion of the case study and receive a PDF document of your idea logs.

What Does Problem Solving Look Like?

The ability to solve problems is a skill, and just like any other skill, the more you practice, the better you get. So how exactly do you practice problem solving? Learning about different problem solving strategies and when to use them will give you a good start. Problem solving is a process. Most strategies provide steps that help you identify the problem and choose the best solution. There are two basic types of strategies: algorithmic and heuristic.

Algorithmic strategies are traditional step-by-step guides to solving problems. They are great for solving math problems (in algebra: multiply and divide, then add or subtract) or for helping us remember the correct order of things (a mnemonic such as “Spring Forward, Fall Back” to remember which way the clock changes for daylight saving time, or “Righty Tighty, Lefty Loosey” to remember what direction to turn bolts and screws). Algorithms are best when there is a single path to the correct solution.

But what do you do when there is no single solution for your problem? Heuristic methods are general guides used to identify possible solutions. A popular one that is easy to remember is IDEAL [ Bransford & Stein, 1993 ] :

• I dentify the problem
• D efine the context of the problem
• E xplore possible strategies
• A ct on best solution

IDEAL is just one problem solving strategy. Building a toolbox of problem solving strategies will improve your problem solving skills. With practice, you will be able to recognize and use multiple strategies to solve complex problems.

Watch the video

What is the best way to get a peanut out of a tube that cannot be moved? Watch a chimpanzee solve this problem in the video below [ Geert Stienissen, 2010 ].

[PDF transcript]

Describe the series of steps you think the chimpanzee used to solve this problem.

• [Page 2: What does Problem Solving Look Like?] Describe the series of steps you think the chimpanzee used to solve this problem.

Think of an everyday problem you've encountered recently and describe your steps for solving it.

• [Page 2: What does Problem Solving Look Like?] Think of an everyday problem you've encountered recently and describe your steps for solving it.

Developing Problem Solving Processes

Problem solving is a process that uses steps to solve problems. But what does that really mean? Let's break it down and start building our toolbox of problem solving strategies.

What is the first step of solving any problem? The first step is to recognize that there is a problem and identify the right cause of the problem. This may sound obvious, but similar problems can arise from different events, and the real issue may not always be apparent. To really solve the problem, it's important to find out what started it all. This is called identifying the root cause .

Example: You and your classmates have been working long hours on a project in the school's workshop. The next afternoon, you try to use your student ID card to access the workshop, but discover that your magnetic strip has been demagnetized. Since the card was a couple of years old, you chalk it up to wear and tear and get a new ID card. Later that same week you learn that several of your classmates had the same problem! After a little investigation, you discover that a strong magnet was stored underneath a workbench in the workshop. The magnet was the root cause of the demagnetized student ID cards.

The best way to identify the root cause of the problem is to ask questions and gather information. If you have a vague problem, investigating facts is more productive than guessing a solution. Ask yourself questions about the problem. What do you know about the problem? What do you not know? When was the last time it worked correctly? What has changed since then? Can you diagram the process into separate steps? Where in the process is the problem occurring? Be curious, ask questions, gather facts, and make logical deductions rather than assumptions.

Watch Adam Savage from Mythbusters, describe his problem solving process [ ForaTv, 2010 ]. As you watch this section of the video, try to identify the questions he asks and the different strategies he uses.

Adam Savage shared many of his problem solving processes. List the ones you think are the five most important. Your list may be different from other people in your class—that's ok!

• [Page 3: Developing Problem Solving Processes] Adam Savage shared many of his problem solving processes. List the ones you think are the five most important.

“The ability to ask the right question is more than half the battle of finding the answer.” — Thomas J. Watson , founder of IBM

Voices From the Field: Solving Problems

In manufacturing facilities and machine shops, everyone on the floor is expected to know how to identify problems and find solutions. Today's employers look for the following skills in new employees: to analyze a problem logically, formulate a solution, and effectively communicate with others.

In this video, industry professionals share their own problem solving processes, the problem solving expectations of their employees, and an example of how a problem was solved.

Meet the Partners:

• Taconic High School in Pittsfield, Massachusetts, is a comprehensive, fully accredited high school with special programs in Health Technology, Manufacturing Technology, and Work-Based Learning.
• Berkshire Community College in Pittsfield, Massachusetts, prepares its students with applied manufacturing technical skills, providing hands-on experience at industrial laboratories and manufacturing facilities, and instructing them in current technologies.
• H.C. Starck in Newton, Massachusetts, specializes in processing and manufacturing technology metals, such as tungsten, niobium, and tantalum. In almost 100 years of experience, they hold over 900 patents, and continue to innovate and develop new products.
• Nypro Healthcare in Devens, Massachusetts, specializes in precision injection-molded healthcare products. They are committed to good manufacturing processes including lean manufacturing and process validation.

Making Decisions

Now that you have a couple problem solving strategies in your toolbox, let's practice. In this exercise, you are given a scenario and you will be asked to decide what steps you would take to identify and solve the problem.

Scenario: You are a new employee and have just finished your training. As your first project, you have been assigned the milling of several additional components for a regular customer. Together, you and your trainer, Bill, set up for the first run. Checking your paperwork, you gather the tools and materials on the list. As you are mounting the materials on the table, you notice that you didn't grab everything and hurriedly grab a few more items from one of the bins. Once the material is secured on the CNC table, you load tools into the tool carousel in the order listed on the tool list and set the fixture offsets.

Bill tells you that since this is a rerun of a job several weeks ago, the CAD/CAM model has already been converted to CNC G-code. Bill helps you download the code to the CNC machine. He gives you the go-ahead and leaves to check on another employee. You decide to start your first run.

What problems did you observe in the video?

• [Page 5: Making Decisions] What problems did you observe in the video?
• What do you do next?
• Try to fix it yourself.
• Ask your trainer for help.

As you are cleaning up, you think about what happened and wonder why it happened. You try to create a mental picture of what happened. You are not exactly sure what the end mill hit, but it looked like it might have hit the dowel pin. You wonder if you grabbed the correct dowel pins from the bins earlier.

You can think of two possible next steps. You can recheck the dowel pin length to make sure it is the correct length, or do a dry run using the CNC single step or single block function with the spindle empty to determine what actually happened.

• Check the dowel pins.
• Use the single step/single block function to determine what happened.

You notice that your trainer, Bill, is still on the floor and decide to ask him for help. You describe the problem to him. Bill asks if you know what the end mill ran into. You explain that you are not sure but you think it was the dowel pin. Bill reminds you that it is important to understand what happened so you can fix the correct problem. He suggests that you start all over again and begin with a dry run using the single step/single block function, with the spindle empty, to determine what it hit. Or, since it happened at the end, he mentions that you can also check the G-code to make sure the Z-axis is raised before returning to the home position.

• Run the single step/single block function.
• Edit the G-code to raise the Z-axis.

You finish cleaning up and check the CNC for any damage. Luckily, everything looks good. You check your paperwork and gather the components and materials again. You look at the dowel pins you used earlier, and discover that they are not the right length. As you go to grab the correct dowel pins, you have to search though several bins. For the first time, you are aware of the mess - it looks like the dowel pins and other items have not been put into the correctly labeled bins. You spend 30 minutes straightening up the bins and looking for the correct dowel pins.

Finally finding them, you finish setting up. You load tools into the tool carousel in the order listed on the tool list and set the fixture offsets. Just to make sure, you use the CNC single step/single block function, to do a dry run of the part. Everything looks good! You are ready to create your first part. The first component is done, and, as you admire your success, you notice that the part feels hotter than it should.

You wonder why? You go over the steps of the process to mentally figure out what could be causing the residual heat. You wonder if there is a problem with the CNC's coolant system or if the problem is in the G-code.

• Look at the G-code.

After thinking about the problem, you decide that maybe there's something wrong with the setup. First, you clean up the damaged materials and remove the broken tool. You check the CNC machine carefully for any damage. Luckily, everything looks good. It is time to start over again from the beginning.

You again check your paperwork and gather the tools and materials on the setup sheet. After securing the new materials, you use the CNC single step/single block function with the spindle empty, to do a dry run of the part. You watch carefully to see if you can figure out what happened. It looks to you like the spindle barely misses hitting the dowel pin. You determine that the end mill was broken when it hit the dowel pin while returning to the start position.

After conducting a dry run using the single step/single block function, you determine that the end mill was damaged when it hit the dowel pin on its return to the home position. You discuss your options with Bill. Together, you decide the best thing to do would be to edit the G-code and raise the Z-axis before returning to home. You open the CNC control program and edit the G-code. Just to make sure, you use the CNC single step/single block function, to do another dry run of the part. You are ready to create your first part. It works. You first part is completed. Only four more to go.

As you are cleaning up, you notice that the components are hotter than you expect and the end mill looks more worn than it should be. It dawns on you that while you were milling the component, the coolant didn't turn on. You wonder if it is a software problem in the G-code or hardware problem with the CNC machine.

It's the end of the day and you decide to finish the rest of the components in the morning.

• You decide to look at the G-code in the morning.
• You leave a note on the machine, just in case.

You decide that the best thing to do would be to edit the G-code and raise the Z-axis of the spindle before it returns to home. You open the CNC control program and edit the G-code.

While editing the G-code to raise the Z-axis, you notice that the coolant is turned off at the beginning of the code and at the end of the code. The coolant command error caught your attention because your coworker, Mark, mentioned having a similar issue during lunch. You change the coolant command to turn the mist on.

• You decide to talk with your supervisor.
• You discuss what happened with a coworker over lunch.

As you reflect on the residual heat problem, you think about the machining process and the factors that could have caused the issue. You try to think of anything and everything that could be causing the issue. Are you using the correct tool for the specified material? Are you using the specified material? Is it running at the correct speed? Is there enough coolant? Are there chips getting in the way?

Wait, was the coolant turned on? As you replay what happened in your mind, you wonder why the coolant wasn't turned on. You decide to look at the G-code to find out what is going on.

From the milling machine computer, you open the CNC G-code. You notice that there are no coolant commands. You add them in and on the next run, the coolant mist turns on and the residual heat issues is gone. Now, its on to creating the rest of the parts.

Have you ever used brainstorming to solve a problem? Chances are, you've probably have, even if you didn't realize it.

You notice that your trainer, Bill, is on the floor and decide to ask him for help. You describe the problem with the end mill breaking, and how you discovered that items are not being returned to the correctly labeled bins. You think this caused you to grab the incorrect length dowel pins on your first run. You have sorted the bins and hope that the mess problem is fixed. You then go on to tell Bill about the residual heat issue with the completed part.

Together, you go to the milling machine. Bill shows you how to check the oil and coolant levels. Everything looks good at the machine level. Next, on the CNC computer, you open the CNC G-code. While looking at the code, Bill points out that there are no coolant commands. Bill adds them in and when you rerun the program, it works.

Bill is glad you mentioned the problem to him. You are the third worker to mention G-code issues over the last week. You noticed the coolant problems in your G-code, John noticed a Z-axis issue in his G-code, and Sam had issues with both the Z-axis and the coolant. Chances are, there is a bigger problem and Bill will need to investigate the root cause .

Talking with Bill, you discuss the best way to fix the problem. Bill suggests editing the G-code to raise the Z-axis of the spindle before it returns to its home position. You open the CNC control program and edit the G-code. Following the setup sheet, you re-setup the job and use the CNC single step/single block function, to do another dry run of the part. Everything looks good, so you run the job again and create the first part. It works. Since you need four of each component, you move on to creating the rest of them before cleaning up and leaving for the day.

It's a new day and you have new components to create. As you are setting up, you go in search of some short dowel pins. You discover that the bins are a mess and components have not been put away in the correctly labeled bins. You wonder if this was the cause of yesterday's problem. As you reorganize the bins and straighten up the mess, you decide to mention the mess issue to Bill in your afternoon meeting.

You describe the bin mess and using the incorrect length dowels to Bill. He is glad you mentioned the problem to him. You are not the first person to mention similar issues with tools and parts not being put away correctly. Chances are there is a bigger safety issue here that needs to be addressed in the next staff meeting.

In any workplace, following proper safety and cleanup procedures is always important. This is especially crucial in manufacturing where people are constantly working with heavy, costly and sometimes dangerous equipment. When issues and problems arise, it is important that they are addressed in an efficient and timely manner. Effective communication is an important tool because it can prevent problems from recurring, avoid injury to personnel, reduce rework and scrap, and ultimately, reduce cost, and save money.

You now know that the end mill was damaged when it hit the dowel pin. It seems to you that the easiest thing to do would be to edit the G-code and raise the Z-axis position of the spindle before it returns to the home position. You open the CNC control program and edit the G-code, raising the Z-axis. Starting over, you follow the setup sheet and re-setup the job. This time, you use the CNC single step/single block function, to do another dry run of the part. Everything looks good, so you run the job again and create the first part.

At the end of the day, you are reviewing your progress with your trainer, Bill. After you describe the day's events, he reminds you to always think about safety and the importance of following work procedures. He decides to bring the issue up in the next morning meeting as a reminder to everyone.

In any workplace, following proper procedures (especially those that involve safety) is always important. This is especially crucial in manufacturing where people are constantly working with heavy, costly, and sometimes dangerous equipment. When issues and problems arise, it is important that they are addressed in an efficient and timely manner. Effective communication is an important tool because it can prevent problems from recurring, avoid injury to personnel, reduce rework and scrap, and ultimately, reduce cost, and save money. One tool to improve communication is the morning meeting or huddle.

The next morning, you check the G-code to determine what is wrong with the coolant. You notice that the coolant is turned off at the beginning of the code and also at the end of the code. This is strange. You change the G-code to turn the coolant on at the beginning of the run and off at the end. This works and you create the rest of the parts.

Throughout the day, you keep wondering what caused the G-code error. At lunch, you mention the G-code error to your coworker, John. John is not surprised. He said that he encountered a similar problem earlier this week. You decide to talk with your supervisor the next time you see him.

You are in luck. You see your supervisor by the door getting ready to leave. You hurry over to talk with him. You start off by telling him about how you asked Bill for help. Then you tell him there was a problem and the end mill was damaged. You describe the coolant problem in the G-code. Oh, and by the way, John has seen a similar problem before.

Your supervisor doesn't seem overly concerned, errors happen. He tells you "Good job, I am glad you were able to fix the issue." You are not sure whether your supervisor understood your explanation of what happened or that it had happened before.

The challenge of communicating in the workplace is learning how to share your ideas and concerns. If you need to tell your supervisor that something is not going well, it is important to remember that timing, preparation, and attitude are extremely important.

It is the end of your shift, but you want to let the next shift know that the coolant didn't turn on. You do not see your trainer or supervisor around. You decide to leave a note for the next shift so they are aware of the possible coolant problem. You write a sticky note and leave it on the monitor of the CNC control system.

How effective do you think this solution was? Did it address the problem?

In this scenario, you discovered several problems with the G-code that need to be addressed. When issues and problems arise, it is important that they are addressed in an efficient and timely manner. Effective communication is an important tool because it can prevent problems from recurring and avoid injury to personnel. The challenge of communicating in the workplace is learning how and when to share your ideas and concerns. If you need to tell your co-workers or supervisor that there is a problem, it is important to remember that timing and the method of communication are extremely important.

You are able to fix the coolant problem in the G-code. While you are glad that the problem is fixed, you are worried about why it happened in the first place. It is important to remember that if a problem keeps reappearing, you may not be fixing the right problem. You may only be addressing the symptoms.

You decide to talk to your trainer. Bill is glad you mentioned the problem to him. You are the third worker to mention G-code issues over the last week. You noticed the coolant problems in your G-code, John noticed a Z-axis issue in his G-code, and Sam had issues with both the Z-axis and the coolant. Chances are, there is a bigger problem and Bill will need to investigate the root cause .

Over lunch, you ask your coworkers about the G-code problem and what may be causing the error. Several people mention having similar problems but do not know the cause.

You have now talked to three coworkers who have all experienced similar coolant G-code problems. You make a list of who had the problem, when they had the problem, and what each person told you.

When you see your supervisor later that afternoon, you are ready to talk with him. You describe the problem you had with your component and the damaged bit. You then go on to tell him about talking with Bill and discovering the G-code issue. You show him your notes on your coworkers' coolant issues, and explain that you think there might be a bigger problem.

You supervisor thanks you for your initiative in identifying this problem. It sounds like there is a bigger problem and he will need to investigate the root cause. He decides to call a team huddle to discuss the issue, gather more information, and talk with the team about the importance of communication.

Root Cause Analysis

Root cause analysis ( RCA ) is a method of problem solving that identifies the underlying causes of an issue. Root cause analysis helps people answer the question of why the problem occurred in the first place. RCA uses clear cut steps in its associated tools, like the "5 Whys Analysis" and the "Cause and Effect Diagram," to identify the origin of the problem, so that you can:

• Determine what happened.
• Determine why it happened.
• Fix the problem so it won’t happen again.

RCA works under the idea that systems and events are connected. An action in one area triggers an action in another, and another, and so on. By tracing back these actions, you can discover where the problem started and how it developed into the problem you're now facing. Root cause analysis can prevent problems from recurring, reduce injury to personnel, reduce rework and scrap, and ultimately, reduce cost and save money. There are many different RCA techniques available to determine the root cause of a problem. These are just a few:

• Root Cause Analysis Tools
• 5 Whys Analysis
• Fishbone or Cause and Effect Diagram
• Pareto Analysis

How Huddles Work

Communication is a vital part of any setting where people work together. Effective communication helps employees and managers form efficient teams. It builds trusts between employees and management, and reduces unnecessary competition because each employee knows how their part fits in the larger goal.

One tool that management can use to promote communication in the workplace is the huddle . Just like football players on the field, a huddle is a short meeting where everyone is standing in a circle. A daily team huddle ensures that team members are aware of changes to the schedule, reiterated problems and safety issues, and how their work impacts one another. When done right, huddles create collaboration, communication, and accountability to results. Impromptu huddles can be used to gather information on a specific issue and get each team member's input.

The most important thing to remember about huddles is that they are short, lasting no more than 10 minutes, and their purpose is to communicate and identify. In essence, a huddle’s purpose is to identify priorities, communicate essential information, and discover roadblocks to productivity.

Who uses huddles? Many industries and companies use daily huddles. At first thought, most people probably think of hospitals and their daily patient update meetings, but lots of managers use daily meetings to engage their employees. Here are a few examples:

• Brian Scudamore, CEO of 1-800-Got-Junk? , uses the daily huddle as an operational tool to take the pulse of his employees and as a motivational tool. Watch a morning huddle meeting .
• Fusion OEM, an outsourced manufacturing and production company. What do employees take away from the daily huddle meeting .
• Biz-Group, a performance consulting group. Tips for a successful huddle .

Brainstorming

One tool that can be useful in problem solving is brainstorming . Brainstorming is a creativity technique designed to generate a large number of ideas for the solution to a problem. The method was first popularized in 1953 by Alex Faickney Osborn in the book Applied Imagination . The goal is to come up with as many ideas as you can in a fixed amount of time. Although brainstorming is best done in a group, it can be done individually. Like most problem solving techniques, brainstorming is a process.

• Define a clear objective.
• Have an agreed a time limit.
• During the brainstorming session, write down everything that comes to mind, even if the idea sounds crazy.
• If one idea leads to another, write down that idea too.
• Combine and refine ideas into categories of solutions.
• Assess and analyze each idea as a potential solution.

When used during problem solving, brainstorming can offer companies new ways of encouraging staff to think creatively and improve production. Brainstorming relies on team members' diverse experiences, adding to the richness of ideas explored. This means that you often find better solutions to the problems. Team members often welcome the opportunity to contribute ideas and can provide buy-in for the solution chosen—after all, they are more likely to be committed to an approach if they were involved in its development. What's more, because brainstorming is fun, it helps team members bond.

• Watch Peggy Morgan Collins, a marketing executive at Power Curve Communications discuss How to Stimulate Effective Brainstorming .
• Watch Kim Obbink, CEO of Filter Digital, a digital content company, and her team share their top five rules for How to Effectively Generate Ideas .

Importance of Good Communication and Problem Description

Communication is one of the most frequent activities we engage in on a day-to-day basis. At some point, we have all felt that we did not effectively communicate an idea as we would have liked. The key to effective communication is preparation. Rather than attempting to haphazardly improvise something, take a few minutes and think about what you want say and how you will say it. If necessary, write yourself a note with the key points or ideas in the order you want to discuss them. The notes can act as a reminder or guide when you talk to your supervisor.

Tips for clear communication of an issue:

• Provide a clear summary of your problem. Start at the beginning, give relevant facts, timelines, and examples.
• Avoid including your opinion or personal attacks in your explanation.
• Avoid using words like "always" or "never," which can give the impression that you are exaggerating the problem.
• If this is an ongoing problem and you have collected documentation, give it to your supervisor once you have finished describing the problem.
• Remember to listen to what's said in return; communication is a two-way process.

Not all communication is spoken. Body language is nonverbal communication that includes your posture, your hands and whether you make eye contact. These gestures can be subtle or overt, but most importantly they communicate meaning beyond what is said. When having a conversation, pay attention to how you stand. A stiff position with arms crossed over your chest may imply that you are being defensive even if your words state otherwise. Shoving your hands in your pockets when speaking could imply that you have something to hide. Be wary of using too many hand gestures because this could distract listeners from your message.

The challenge of communicating in the workplace is learning how and when to share your ideas or concerns. If you need to tell your supervisor or co-worker about something that is not going well, keep in mind that good timing and good attitude will go a long way toward helping your case.

Like all skills, effective communication needs to be practiced. Toastmasters International is perhaps the best known public speaking organization in the world. Toastmasters is open to anyone who wish to improve their speaking skills and is willing to put in the time and effort to do so. To learn more, visit Toastmasters International .

Methods of Communication

Communication of problems and issues in any workplace is important, particularly when safety is involved. It is therefore crucial in manufacturing where people are constantly working with heavy, costly, and sometimes dangerous equipment. As issues and problems arise, they need to be addressed in an efficient and timely manner. Effective communication is an important skill because it can prevent problems from recurring, avoid injury to personnel, reduce rework and scrap, and ultimately, reduce cost and save money.

There are many different ways to communicate: in person, by phone, via email, or written. There is no single method that fits all communication needs, each one has its time and place.

In person: In the workplace, face-to-face meetings should be utilized whenever possible. Being able to see the person you need to speak to face-to-face gives you instant feedback and helps you gauge their response through their body language. Be careful of getting sidetracked in conversation when you need to communicate a problem.

Email: Email has become the communication standard for most businesses. It can be accessed from almost anywhere and is great for things that don’t require an immediate response. Email is a great way to communicate non-urgent items to large amounts of people or just your team members. One thing to remember is that most people's inboxes are flooded with emails every day and unless they are hyper vigilant about checking everything, important items could be missed. For issues that are urgent, especially those around safety, email is not always be the best solution.

Phone: Phone calls are more personal and direct than email. They allow us to communicate in real time with another person, no matter where they are. Not only can talking prevent miscommunication, it promotes a two-way dialogue. You don’t have to worry about your words being altered or the message arriving on time. However, mobile phone use and the workplace don't always mix. In particular, using mobile phones in a manufacturing setting can lead to a variety of problems, cause distractions, and lead to serious injury.

Written: Written communication is appropriate when detailed instructions are required, when something needs to be documented, or when the person is too far away to easily speak with over the phone or in person.

There is no "right" way to communicate, but you should be aware of how and when to use the appropriate form of communication for your situation. When deciding the best way to communicate with a co-worker or manager, put yourself in their shoes, and think about how you would want to learn about the issue. Also, consider what information you would need to know to better understand the issue. Use your good judgment of the situation and be considerate of your listener's viewpoint.

Did you notice any other potential problems in the previous exercise?

• [Page 6:] Did you notice any other potential problems in the previous exercise?

Summary of Strategies

In this exercise, you were given a scenario in which there was a problem with a component you were creating on a CNC machine. You were then asked how you wanted to proceed. Depending on your path through this exercise, you might have found an easy solution and fixed it yourself, asked for help and worked with your trainer, or discovered an ongoing G-code problem that was bigger than you initially thought.

When issues and problems arise, it is important that they are addressed in an efficient and timely manner. Communication is an important tool because it can prevent problems from recurring, avoid injury to personnel, reduce rework and scrap, and ultimately, reduce cost, and save money. Although, each path in this exercise ended with a description of a problem solving tool for your toolbox, the first step is always to identify the problem and define the context in which it happened.

There are several strategies that can be used to identify the root cause of a problem. Root cause analysis (RCA) is a method of problem solving that helps people answer the question of why the problem occurred. RCA uses a specific set of steps, with associated tools like the “5 Why Analysis" or the “Cause and Effect Diagram,” to identify the origin of the problem, so that you can:

Once the underlying cause is identified and the scope of the issue defined, the next step is to explore possible strategies to fix the problem.

If you are not sure how to fix the problem, it is okay to ask for help. Problem solving is a process and a skill that is learned with practice. It is important to remember that everyone makes mistakes and that no one knows everything. Life is about learning. It is okay to ask for help when you don’t have the answer. When you collaborate to solve problems you improve workplace communication and accelerates finding solutions as similar problems arise.

One tool that can be useful for generating possible solutions is brainstorming . Brainstorming is a technique designed to generate a large number of ideas for the solution to a problem. The method was first popularized in 1953 by Alex Faickney Osborn in the book Applied Imagination. The goal is to come up with as many ideas as you can, in a fixed amount of time. Although brainstorming is best done in a group, it can be done individually.

Depending on your path through the exercise, you may have discovered that a couple of your coworkers had experienced similar problems. This should have been an indicator that there was a larger problem that needed to be addressed.

In any workplace, communication of problems and issues (especially those that involve safety) is always important. This is especially crucial in manufacturing where people are constantly working with heavy, costly, and sometimes dangerous equipment. When issues and problems arise, it is important that they be addressed in an efficient and timely manner. Effective communication is an important tool because it can prevent problems from recurring, avoid injury to personnel, reduce rework and scrap, and ultimately, reduce cost and save money.

One strategy for improving communication is the huddle . Just like football players on the field, a huddle is a short meeting with everyone standing in a circle. A daily team huddle is a great way to ensure that team members are aware of changes to the schedule, any problems or safety issues are identified and that team members are aware of how their work impacts one another. When done right, huddles create collaboration, communication, and accountability to results. Impromptu huddles can be used to gather information on a specific issue and get each team member's input.

To learn more about different problem solving strategies, choose an option below. These strategies accompany the outcomes of different decision paths in the problem solving exercise.

• View Problem Solving Strategies Select a strategy below... Root Cause Analysis How Huddles Work Brainstorming Importance of Good Problem Description Methods of Communication

Communication is one of the most frequent activities we engage in on a day-to-day basis. At some point, we have all felt that we did not effectively communicate an idea as we would have liked. The key to effective communication is preparation. Rather than attempting to haphazardly improvise something, take a few minutes and think about what you want say and how you will say it. If necessary, write yourself a note with the key points or ideas in the order you want to discuss them. The notes can act as a reminder or guide during your meeting.

• Provide a clear summary of the problem. Start at the beginning, give relevant facts, timelines, and examples.

In person: In the workplace, face-to-face meetings should be utilized whenever possible. Being able to see the person you need to speak to face-to-face gives you instant feedback and helps you gauge their response in their body language. Be careful of getting sidetracked in conversation when you need to communicate a problem.

There is no "right" way to communicate, but you should be aware of how and when to use the appropriate form of communication for the situation. When deciding the best way to communicate with a co-worker or manager, put yourself in their shoes, and think about how you would want to learn about the issue. Also, consider what information you would need to know to better understand the issue. Use your good judgment of the situation and be considerate of your listener's viewpoint.

"Never try to solve all the problems at once — make them line up for you one-by-one.” — Richard Sloma

Problem Solving: An Important Job Skill

Problem solving improves efficiency and communication on the shop floor. It increases a company's efficiency and profitability, so it's one of the top skills employers look for when hiring new employees. Recent industry surveys show that employers consider soft skills, such as problem solving, as critical to their business’s success.

The 2011 survey, "Boiling Point? The skills gap in U.S. manufacturing ," polled over a thousand manufacturing executives who reported that the number one skill deficiency among their current employees is problem solving, which makes it difficult for their companies to adapt to the changing needs of the industry.

In this video, industry professionals discuss their expectations and present tips for new employees joining the manufacturing workforce.

Quick Summary

• [Quick Summary: Question1] What are two things you learned in this case study?
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• [Quick Summary: Question2] What question(s) do you still have about the case study?
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Article • 7 min read

What Is Problem Solving?

By the Mind Tools Content Team

We all spend a lot of our time solving problems, both at work and in our personal lives.

Some problems are small, and we can quickly sort them out ourselves. But others are complex challenges that take collaboration, creativity, and a considerable amount of effort to solve.

At work, the types of problems we face depend largely on the organizations we're in and the jobs we do. A manager in a cleaning company, for example, might spend their day untangling staffing issues, resolving client complaints, and sorting out problems with equipment and supplies. An aircraft designer, on the other hand, might be grappling with a problem about aerodynamics, or trying to work out why a new safety feature isn't working. Meanwhile, a politician might be exploring solutions to racial injustice or climate change.

But whatever issues we face, there are some common ways to tackle them effectively. And we can all boost our confidence and ability to succeed by building a strong set of problem-solving skills.

Mind Tools offers a large collection of resources to help you do just that!

How Well Do You Solve Problems?

Start by taking an honest look at your existing skills. What's your current approach to solving problems, and how well is it working? Our quiz, How Good Is Your Problem Solving? lets you analyze your abilities, and signposts ways to address any areas of weakness.

Define Every Problem

The first step in solving a problem is understanding what that problem actually is. You need to be sure that you're dealing with the real problem – not its symptoms. For example, if performance in your department is substandard, you might think that the problem lies with the individuals submitting work. However, if you look a bit deeper, the real issue might be a general lack of training, or an unreasonable workload across the team.

Tools like 5 Whys , Appreciation and Root Cause Analysis get you asking the right questions, and help you to work through the layers of a problem to uncover what's really going on.

However, defining a problem doesn't mean deciding how to solve it straightaway. It's important to look at the issue from a variety of perspectives. If you commit yourself too early, you can end up with a short-sighted solution. The CATWOE checklist provides a powerful reminder to look at many elements that may contribute to the problem, keeping you open to a variety of possible solutions.

Understanding Complexity

As you define your problem, you'll often discover just how complicated it is. There are likely several interrelated issues involved. That's why it's important to have ways to visualize, simplify and make sense of this tangled mess!

Affinity Diagrams are great for organizing many different pieces of information into common themes, and for understanding the relationships between them.

Another popular tool is the Cause-and-Effect Diagram . To generate viable solutions, you need a solid understanding of what's causing the problem.

When your problem occurs within a business process, creating a Flow Chart , Swim Lane Diagram or a Systems Diagram will help you to see how various activities and inputs fit together. This may well highlight a missing element or bottleneck that's causing your problem.

Quite often, what seems to be a single problem turns out to be a whole series of problems. The Drill Down technique prompts you to split your problem into smaller, more manageable parts.

General Problem-Solving Tools

When you understand the problem in front of you, you’re ready to start solving it. With your definition to guide you, you can generate several possible solutions, choose the best one, then put it into action. That's the four-step approach at the heart of good problem solving.

There are various problem-solving styles to use. For example:

• Constructive Controversy is a way of widening perspectives and energizing discussions.
• Inductive Reasoning makes the most of people’s experiences and know-how, and can speed up solution finding.
• Means-End Analysis can bring extra clarity to your thinking, and kick-start the process of implementing solutions.

Specific Problem-Solving Systems

Some particularly complicated or important problems call for a more comprehensive process. Again, Mind Tools has a range of approaches to try, including:

• Simplex , which involves an eight-stage process: problem finding, fact finding, defining the problem, idea finding, selecting and evaluating, planning, selling the idea, and acting. These steps build upon the basic, four-step process described above, and they create a cycle of problem finding and solving that will continually improve your organization.
• Appreciative Inquiry , which is a uniquely positive way of solving problems by examining what's working well in the areas surrounding them.
• Soft Systems Methodology , which takes you through four stages to uncover more details about what's creating your problem, and then define actions that will improve the situation.

Further Problem-Solving Strategies

Good problem solving requires a number of other skills – all of which are covered by Mind Tools.

For example, we have a large section of resources to improve your Creativity , so that you come up with a range of possible solutions.

By strengthening your Decision Making , you'll be better at evaluating the options, selecting the best ones, then choosing how to implement them.

And our Project Management collection has valuable advice for strengthening the whole problem-solving process. The resources there will help you to make effective changes – and then keep them working long term.

Problems are an inescapable part of life, both in and out of work. So we can all benefit from having strong problem-solving skills.

It's important to understand your current approach to problem solving, and to know where and how to improve.

Define every problem you encounter – and understand its complexity, rather than trying to solve it too soon.

There's a range of general problem-solving approaches, helping you to generate possible answers, choose the best ones, and then implement your solution.

Some complicated or serious problems require more specific problem-solving systems, especially when they relate to business processes.

By boosting your creativity, decision-making and project-management skills, you’ll become even better at solving all the problems you face.

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Creative Problem Solving

Finding Innovative Solutions to Challenges

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From Dilemmas to Solutions: Problem-Solving Examples to Learn From

• By Daria Burnett
• May 21, 2023

Introduction to Problem-Solving

Life is full of challenges and dilemmas, both big and small.

But if there’s one skill that can help you navigate these, it’s problem-solving .

So, what exactly is problem-solving? And why is it such a crucial skill in daily life?

Understanding the Concept of Problem-Solving

Problem-solving is a mental process that involves identifying, analyzing, and resolving challenges or difficulties.

It’s like a journey that starts with a problem and ends with a solution.

It’s a skill that’s not just used in the field of psychology but in all aspects of life.

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Whether you’re trying to decide on the best route to work, dealing with a disagreement with a friend, or figuring out how to fix a leaky faucet, you’re using your problem-solving skills.

When you’re faced with a problem, your brain goes through a series of steps to find a solution.

This process can be conscious or unconscious and can involve logical thinking, creativity, and prior knowledge.

Effective problem-solving can lead to better decisions and outcomes, making it a valuable tool in your personal and professional life.

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• Your Path to Success: Best Career Options with a Psychology Degree
• Type C Personality Traits: The Power of Positivity
• Embrace the Change: Embodying the Democratic Leadership Style

Importance of Problem-Solving in Daily Life

Why is problem-solving so important in daily life? Well, it’s simple.

Problems are a part of life.

They arise in different shapes and sizes, and in different areas of life, including work, relationships, health, and personal growth.

Having strong problem-solving skills can help you navigate these challenges effectively and efficiently.

In your personal life, problem-solving can help you manage stress and conflict, make better decisions, and achieve your goals.

In the workplace, it can help you navigate complex projects, improve processes, and foster innovation.

Problem-solving is also a key skill in many professions and industries, from engineering and science to healthcare and customer service.

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Moreover, problem-solving can contribute to your overall mental well-being.

It can give you a sense of control and agency, reduce feelings of stress and anxiety, and foster a positive attitude.

It’s also a key component of resilience, the ability to bounce back from adversity.

In conclusion, problem-solving is a fundamental skill in life.

It’s a tool you can use to tackle challenges, make informed decisions, and drive change.

By understanding the concept of problem-solving and recognizing its importance in daily life, you’re taking the first step toward becoming a more effective problem solver.

As we delve deeper into this topic, you’ll discover practical problem-solving examples, learn about different problem-solving techniques, and gain insights on how to improve your own problem-solving skills.

So, stay tuned and continue your exploration of introduction to psychology with us.

Stages of Problem-Solving

The process of problem-solving can be broken down into three key stages: identifying the problem , developing possible solutions , and implementing the best solution .

Each stage requires a different set of skills and strategies.

By understanding these stages, you can enhance your problem-solving abilities and tackle various challenges more effectively.

Identifying the Problem

The first step in problem-solving is recognizing that a problem exists.

This involves defining the issue clearly and understanding its root cause.

You might need to gather information, ask questions, and analyze the situation from multiple perspectives.

It can be helpful to write down the problem and think about how it impacts you or others involved.

For instance, if you’re struggling with time management, the problem might be that you have too many obligations and not enough time.

Or perhaps your methods of organizing your tasks aren’t effective.

It’s important to be as specific as possible when identifying the problem, as this will guide the rest of the problem-solving process.

Developing Possible Solutions

Once you’ve identified the problem, the next step is to brainstorm possible solutions.

This is where creativity comes into play.

Don’t limit yourself; even ideas that seem unrealistic or out of the box can lead to effective solutions.

Consider different strategies and approaches.

You could try using techniques like mind mapping, listing pros and cons, or consulting with others for fresh perspectives.

Remember, the goal is to generate a variety of options, not to choose a solution at this stage.

Implementing the Best Solution

The final stage of problem-solving is to select the best solution and put it into action.

Review the options you’ve developed, evaluate their potential effectiveness, and make a decision.

Keep in mind that the “best” solution isn’t necessarily the perfect one (as there might not be a perfect solution), but rather the one that seems most likely to achieve your desired outcome given the circumstances.

Once you’ve chosen a solution, plan out the steps needed to implement it and then take action.

Monitor the results and adjust your approach as necessary.

If the problem persists, don’t be discouraged; return to the previous stages, reassess the problem and your potential solutions, and try again.

Remember, problem-solving is a dynamic process that often involves trial and error.

It’s an essential skill in many areas of life, from everyday challenges to workplace dilemmas.

To learn more about the psychology behind problem-solving and decision-making, check out our introduction to psychology article.

Problem-Solving Examples

Understanding the concept of problem-solving is one thing, but seeing it in action is another.

To help you grasp the practical application of problem-solving strategies, let’s explore three different problem-solving examples from daily life, the workplace, and relationships.

Daily Life Problem-Solving Example

Imagine you’re trying to lose weight but struggle with late-night snacking.

The issue isn’t uncommon, but it’s hindering your progress towards your weight loss goal.

• Identifying the Problem : Late-night snacking is causing you to consume extra calories, preventing weight loss.
• Developing Possible Solutions : You could consider eating an earlier dinner, having a healthier snack option, or practicing mindful eating.
• Implementing the Best Solution : After trying out different solutions, you find that preparing a healthy snack in advance minimizes your calorie intake and satisfies your late-night cravings, helping you stay on track with your weight loss goal.

Workplace Problem-Solving Example

Let’s consider a scenario where a team at work is failing to meet project deadlines consistently.

• Identifying the Problem : The team is not completing projects on time, causing delays in the overall project timeline.
• Developing Possible Solutions : The team could consider improving their time management skills, using project management tools, or redistributing tasks among team members.
• Implementing the Best Solution : After trying out different strategies, the team finds that using a project management tool helps them stay organized, delegate tasks effectively, and complete projects within the given timeframe.

For more insights on effective management styles that can help in problem-solving at the workplace, check out our articles on autocratic leadership , democratic leadership style , and laissez faire leadership .

Relationship Problem-Solving Example

In a romantic relationship, conflicts can occasionally arise.

Let’s imagine a common issue where one partner feels the other isn’t spending enough quality time with them.

• Identifying the Problem : One partner feels neglected due to a lack of quality time spent together.
• Developing Possible Solutions : The couple could consider scheduling regular date nights, engaging in shared hobbies, or setting aside a specific time each day for undisturbed conversation.
• Implementing the Best Solution : The couple decides to implement a daily “unplugged” hour where they focus solely on each other without distractions. This results in improved relationship satisfaction.

For more on navigating relationship challenges, check out our articles on anxious avoidant attachment and emotional awareness .

These problem-solving examples illustrate how the process of identifying a problem, developing possible solutions, and implementing the best solution can be applied to various situations.

By understanding and applying these strategies, you can improve your problem-solving skills and navigate challenges more effectively.

Techniques for Effective Problem-Solving

As you navigate the world of problem-solving, you’ll find that there are multiple techniques you can use to arrive at a solution.

Each technique offers a unique approach to identifying issues, generating potential solutions, and choosing the best course of action.

In this section, we’ll explore three common techniques: Brainstorming , Root Cause Analysis , and SWOT Analysis .

Brainstorming

Brainstorming is a free-thinking method used to generate a large number of ideas related to a specific problem.

You do this by suspending criticism and allowing your creativity to flow.

The aim is to produce as many ideas as possible, even if they seem far-fetched.

You then evaluate these ideas to identify the most beneficial solutions.

By using brainstorming, you can encourage out-of-the-box thinking and possibly discover innovative solutions to challenging problems.

Root Cause Analysis

Root Cause Analysis (RCA) is a method used to identify the underlying causes of a problem.

The goal is to address these root causes rather than the symptoms of the problem.

This technique helps to prevent the same issue from recurring in the future.

There are several RCA methods, such as the “5 Whys” technique, where you ask “why” multiple times until you uncover the root cause of the problem.

By identifying and addressing the root cause, you tackle the problem at its source, which can lead to more effective and long-lasting solutions.

SWOT Analysis

SWOT Analysis is a strategic planning technique that helps you identify your Strengths, Weaknesses, Opportunities, and Threats related to a problem.

This approach encourages you to examine the problem from different angles, helping you understand the resources you have at your disposal (Strengths), the areas where you could improve (Weaknesses), the external factors that could benefit you (Opportunities), and the external factors that could cause problems (Threats).

With this comprehensive understanding, you can develop a well-informed strategy to solve the problem.

Each of these problem-solving techniques provides a distinct approach to identifying and resolving issues.

By understanding and utilizing these methods, you can enhance your problem-solving skills and increase your effectiveness in dealing with challenges.

For more insights into effective problem-solving and other psychological topics, explore our introduction to psychology .

Improving Your Problem-Solving Skills

Learning to solve problems effectively is a skill that can be honed with time and practice.

The following are some ways to enhance your problem-solving capabilities.

Practice Makes Perfect

The saying “practice makes perfect” holds true when it comes to problem-solving.

The more problems you tackle, the better you’ll become at devising and implementing effective solutions.

Seek out opportunities to practice your problem-solving skills both in everyday life and in more complex situations.

This could involve resolving a dispute at work, figuring out a puzzle, or even strategizing in a board game.

Each problem you encounter is a new opportunity to apply and refine your skills.

Learning from Others’ Experiences

There’s much to be gained from observing how others approach problem-solving.

Whether it’s reading about problem solving examples from renowned psychologists or discussing strategies with colleagues, you can learn valuable techniques and perspectives from the experiences of others.

Consider participating in group activities that require problem-solving, such as escape rooms or team projects.

Observe how team members identify problems, brainstorm solutions, and decide on the best course of action.

Embracing a Growth Mindset

A key component of effective problem-solving is adopting a growth mindset.

This mindset, coined by psychologist Carol Dweck, is the belief that abilities and intelligence can be developed through dedication and hard work.

When you embrace a growth mindset, you view challenges as opportunities to learn and grow rather than as insurmountable obstacles.

Believing in your ability to develop and enhance your problem-solving skills over time can make the process less daunting and more rewarding.

So, when you encounter a problem, instead of thinking, “I can’t do this,” try thinking, “I can’t do this yet, but with effort and practice, I can learn.”

For more on the growth mindset, you might want to check out our article on what is intrinsic motivation which includes how a growth mindset can fuel your motivation to improve.

By practicing regularly, learning from others, and embracing a growth mindset, you can continually improve your problem-solving skills and become more adept at overcoming challenges you encounter.

What is Problem Solving? (Steps, Techniques, Examples)

By Status.net Editorial Team on May 7, 2023 — 5 minutes to read

What Is Problem Solving?

Definition and importance.

Problem solving is the process of finding solutions to obstacles or challenges you encounter in your life or work. It is a crucial skill that allows you to tackle complex situations, adapt to changes, and overcome difficulties with ease. Mastering this ability will contribute to both your personal and professional growth, leading to more successful outcomes and better decision-making.

Problem-Solving Steps

The problem-solving process typically includes the following steps:

• Identify the issue : Recognize the problem that needs to be solved.
• Analyze the situation : Examine the issue in depth, gather all relevant information, and consider any limitations or constraints that may be present.
• Generate potential solutions : Brainstorm a list of possible solutions to the issue, without immediately judging or evaluating them.
• Evaluate options : Weigh the pros and cons of each potential solution, considering factors such as feasibility, effectiveness, and potential risks.
• Select the best solution : Choose the option that best addresses the problem and aligns with your objectives.
• Implement the solution : Put the selected solution into action and monitor the results to ensure it resolves the issue.
• Review and learn : Reflect on the problem-solving process, identify any improvements or adjustments that can be made, and apply these learnings to future situations.

Defining the Problem

To start tackling a problem, first, identify and understand it. Analyzing the issue thoroughly helps to clarify its scope and nature. Ask questions to gather information and consider the problem from various angles. Some strategies to define the problem include:

• Brainstorming with others
• Asking the 5 Ws and 1 H (Who, What, When, Where, Why, and How)
• Analyzing cause and effect
• Creating a problem statement

Generating Solutions

Once the problem is clearly understood, brainstorm possible solutions. Think creatively and keep an open mind, as well as considering lessons from past experiences. Consider:

• Creating a list of potential ideas to solve the problem
• Grouping and categorizing similar solutions
• Prioritizing potential solutions based on feasibility, cost, and resources required
• Involving others to share diverse opinions and inputs

Evaluating and Selecting Solutions

Evaluate each potential solution, weighing its pros and cons. To facilitate decision-making, use techniques such as:

• SWOT analysis (Strengths, Weaknesses, Opportunities, Threats)
• Decision-making matrices
• Pros and cons lists
• Risk assessments

After evaluating, choose the most suitable solution based on effectiveness, cost, and time constraints.

Implementing and Monitoring the Solution

Implement the chosen solution and monitor its progress. Key actions include:

• Communicating the solution to relevant parties
• Setting timelines and milestones
• Assigning tasks and responsibilities
• Monitoring the solution and making adjustments as necessary
• Evaluating the effectiveness of the solution after implementation

Utilize feedback from stakeholders and consider potential improvements. Remember that problem-solving is an ongoing process that can always be refined and enhanced.

Problem-Solving Techniques

During each step, you may find it helpful to utilize various problem-solving techniques, such as:

• Brainstorming : A free-flowing, open-minded session where ideas are generated and listed without judgment, to encourage creativity and innovative thinking.
• Root cause analysis : A method that explores the underlying causes of a problem to find the most effective solution rather than addressing superficial symptoms.
• SWOT analysis : A tool used to evaluate the strengths, weaknesses, opportunities, and threats related to a problem or decision, providing a comprehensive view of the situation.
• Mind mapping : A visual technique that uses diagrams to organize and connect ideas, helping to identify patterns, relationships, and possible solutions.

Brainstorming

When facing a problem, start by conducting a brainstorming session. Gather your team and encourage an open discussion where everyone contributes ideas, no matter how outlandish they may seem. This helps you:

• Generate a diverse range of solutions
• Encourage all team members to participate
• Foster creative thinking

When brainstorming, remember to:

• Reserve judgment until the session is over
• Encourage wild ideas
• Combine and improve upon ideas

Root Cause Analysis

For effective problem-solving, identifying the root cause of the issue at hand is crucial. Try these methods:

• 5 Whys : Ask “why” five times to get to the underlying cause.
• Fishbone Diagram : Create a diagram representing the problem and break it down into categories of potential causes.
• Pareto Analysis : Determine the few most significant causes underlying the majority of problems.

SWOT Analysis

SWOT analysis helps you examine the Strengths, Weaknesses, Opportunities, and Threats related to your problem. To perform a SWOT analysis:

• List your problem’s strengths, such as relevant resources or strong partnerships.
• Identify its weaknesses, such as knowledge gaps or limited resources.
• Explore opportunities, like trends or new technologies, that could help solve the problem.
• Recognize potential threats, like competition or regulatory barriers.

SWOT analysis aids in understanding the internal and external factors affecting the problem, which can help guide your solution.

Mind Mapping

A mind map is a visual representation of your problem and potential solutions. It enables you to organize information in a structured and intuitive manner. To create a mind map:

• Write the problem in the center of a blank page.
• Draw branches from the central problem to related sub-problems or contributing factors.
• Add more branches to represent potential solutions or further ideas.

Mind mapping allows you to visually see connections between ideas and promotes creativity in problem-solving.

Examples of Problem Solving in Various Contexts

In the business world, you might encounter problems related to finances, operations, or communication. Applying problem-solving skills in these situations could look like:

• Identifying areas of improvement in your company’s financial performance and implementing cost-saving measures
• Resolving internal conflicts among team members by listening and understanding different perspectives, then proposing and negotiating solutions
• Streamlining a process for better productivity by removing redundancies, automating tasks, or re-allocating resources

In educational contexts, problem-solving can be seen in various aspects, such as:

• Addressing a gap in students’ understanding by employing diverse teaching methods to cater to different learning styles
• Developing a strategy for successful time management to balance academic responsibilities and extracurricular activities
• Seeking resources and support to provide equal opportunities for learners with special needs or disabilities

Everyday life is full of challenges that require problem-solving skills. Some examples include:

• Overcoming a personal obstacle, such as improving your fitness level, by establishing achievable goals, measuring progress, and adjusting your approach accordingly
• Navigating a new environment or city by researching your surroundings, asking for directions, or using technology like GPS to guide you
• Dealing with a sudden change, like a change in your work schedule, by assessing the situation, identifying potential impacts, and adapting your plans to accommodate the change.
• How to Resolve Employee Conflict at Work [Steps, Tips, Examples]
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What Is Problem-Solving Therapy?

Arlin Cuncic, MA, is the author of The Anxiety Workbook and founder of the website About Social Anxiety. She has a Master's degree in clinical psychology.

Daniel B. Block, MD, is an award-winning, board-certified psychiatrist who operates a private practice in Pennsylvania.

Verywell / Madelyn Goodnight

Problem-Solving Therapy Techniques

How effective is problem-solving therapy, things to consider, how to get started.

Problem-solving therapy is a brief intervention that provides people with the tools they need to identify and solve problems that arise from big and small life stressors. It aims to improve your overall quality of life and reduce the negative impact of psychological and physical illness.

Problem-solving therapy can be used to treat depression , among other conditions. It can be administered by a doctor or mental health professional and may be combined with other treatment approaches.

At a Glance

Problem-solving therapy is a short-term treatment used to help people who are experiencing depression, stress, PTSD, self-harm, suicidal ideation, and other mental health problems develop the tools they need to deal with challenges. This approach teaches people to identify problems, generate solutions, and implement those solutions. Let's take a closer look at how problem-solving therapy can help people be more resilient and adaptive in the face of stress.

Problem-solving therapy is based on a model that takes into account the importance of real-life problem-solving. In other words, the key to managing the impact of stressful life events is to know how to address issues as they arise. Problem-solving therapy is very practical in its approach and is only concerned with the present, rather than delving into your past.

This form of therapy can take place one-on-one or in a group format and may be offered in person or online via telehealth . Sessions can be anywhere from 30 minutes to two hours long. 

Key Components

There are two major components that make up the problem-solving therapy framework:

• Applying a positive problem-solving orientation to your life
• Using problem-solving skills

A positive problem-solving orientation means viewing things in an optimistic light, embracing self-efficacy , and accepting the idea that problems are a normal part of life. Problem-solving skills are behaviors that you can rely on to help you navigate conflict, even during times of stress. This includes skills like:

• Knowing how to identify a problem
• Defining the problem in a helpful way
• Trying to understand the problem more deeply
• Setting goals related to the problem
• Generating alternative, creative solutions to the problem
• Choosing the best course of action
• Implementing the choice you have made
• Evaluating the outcome to determine next steps

Problem-solving therapy is all about training you to become adaptive in your life so that you will start to see problems as challenges to be solved instead of insurmountable obstacles. It also means that you will recognize the action that is required to engage in effective problem-solving techniques.

Planful Problem-Solving

One problem-solving technique, called planful problem-solving, involves following a series of steps to fix issues in a healthy, constructive way:

• Problem definition and formulation : This step involves identifying the real-life problem that needs to be solved and formulating it in a way that allows you to generate potential solutions.
• Generation of alternative solutions : This stage involves coming up with various potential solutions to the problem at hand. The goal in this step is to brainstorm options to creatively address the life stressor in ways that you may not have previously considered.
• Decision-making strategies : This stage involves discussing different strategies for making decisions as well as identifying obstacles that may get in the way of solving the problem at hand.
• Solution implementation and verification : This stage involves implementing a chosen solution and then verifying whether it was effective in addressing the problem.

Other Techniques

Other techniques your therapist may go over include:

• Problem-solving multitasking , which helps you learn to think clearly and solve problems effectively even during times of stress
• Stop, slow down, think, and act (SSTA) , which is meant to encourage you to become more emotionally mindful when faced with conflict
• Healthy thinking and imagery , which teaches you how to embrace more positive self-talk while problem-solving

What Problem-Solving Therapy Can Help With

Problem-solving therapy addresses life stress issues and focuses on helping you find solutions to concrete issues. This approach can be applied to problems associated with various psychological and physiological symptoms.

Mental Health Issues

Problem-solving therapy may help address mental health issues, like:

• Chronic stress due to accumulating minor issues
• Complications associated with traumatic brain injury (TBI)
• Emotional distress
• Post-traumatic stress disorder (PTSD)
• Problems associated with a chronic disease like cancer, heart disease, or diabetes
• Self-harm and feelings of hopelessness
• Substance use
• Suicidal ideation

Specific Life Challenges

This form of therapy is also helpful for dealing with specific life problems, such as:

• Death of a loved one
• Dissatisfaction at work
• Everyday life stressors
• Family problems
• Financial difficulties
• Relationship conflicts

Your doctor or mental healthcare professional will be able to advise whether problem-solving therapy could be helpful for your particular issue. In general, if you are struggling with specific, concrete problems that you are having trouble finding solutions for, problem-solving therapy could be helpful for you.

Benefits of Problem-Solving Therapy

The skills learned in problem-solving therapy can be helpful for managing all areas of your life. These can include:

• Being able to identify which stressors trigger your negative emotions (e.g., sadness, anger)
• Confidence that you can handle problems that you face
• Having a systematic approach on how to deal with life's problems
• Having a toolbox of strategies to solve the issues you face
• Increased confidence to find creative solutions
• Knowing how to identify which barriers will impede your progress
• Knowing how to manage emotions when they arise
• Reduced avoidance and increased action-taking
• The ability to accept life problems that can't be solved
• The ability to make effective decisions
• The development of patience (realizing that not all problems have a "quick fix")

Problem-solving therapy can help people feel more empowered to deal with the problems they face in their lives. Rather than feeling overwhelmed when stressors begin to take a toll, this therapy introduces new coping skills that can boost self-efficacy and resilience .

Other Types of Therapy

Other similar types of therapy include cognitive-behavioral therapy (CBT) and solution-focused brief therapy (SFBT) . While these therapies work to change thinking and behaviors, they work a bit differently. Both CBT and SFBT are less structured than problem-solving therapy and may focus on broader issues. CBT focuses on identifying and changing maladaptive thoughts, and SFBT works to help people look for solutions and build self-efficacy based on strengths.

This form of therapy was initially developed to help people combat stress through effective problem-solving, and it was later adapted to address clinical depression specifically. Today, much of the research on problem-solving therapy deals with its effectiveness in treating depression.

Problem-solving therapy has been shown to help depression in: 

• Older adults
• People coping with serious illnesses like cancer

Problem-solving therapy also appears to be effective as a brief treatment for depression, offering benefits in as little as six to eight sessions with a therapist or another healthcare professional. This may make it a good option for someone unable to commit to a lengthier treatment for depression.

Problem-solving therapy is not a good fit for everyone. It may not be effective at addressing issues that don't have clear solutions, like seeking meaning or purpose in life. Problem-solving therapy is also intended to treat specific problems, not general habits or thought patterns .

In general, it's also important to remember that problem-solving therapy is not a primary treatment for mental disorders. If you are living with the symptoms of a serious mental illness such as bipolar disorder or schizophrenia , you may need additional treatment with evidence-based approaches for your particular concern.

Problem-solving therapy is best aimed at someone who has a mental or physical issue that is being treated separately, but who also has life issues that go along with that problem that has yet to be addressed.

For example, it could help if you can't clean your house or pay your bills because of your depression, or if a cancer diagnosis is interfering with your quality of life.

Your doctor may be able to recommend therapists in your area who utilize this approach, or they may offer it themselves as part of their practice. You can also search for a problem-solving therapist with help from the American Psychological Association’s (APA) Society of Clinical Psychology .

If receiving problem-solving therapy from a doctor or mental healthcare professional is not an option for you, you could also consider implementing it as a self-help strategy using a workbook designed to help you learn problem-solving skills on your own.

During your first session, your therapist may spend some time explaining their process and approach. They may ask you to identify the problem you’re currently facing, and they’ll likely discuss your goals for therapy .

Keep In Mind

Problem-solving therapy may be a short-term intervention that's focused on solving a specific issue in your life. If you need further help with something more pervasive, it can also become a longer-term treatment option.

Get Help Now

We've tried, tested, and written unbiased reviews of the best online therapy programs including Talkspace, BetterHelp, and ReGain. Find out which option is the best for you.

Shang P, Cao X, You S, Feng X, Li N, Jia Y. Problem-solving therapy for major depressive disorders in older adults: an updated systematic review and meta-analysis of randomized controlled trials .  Aging Clin Exp Res . 2021;33(6):1465-1475. doi:10.1007/s40520-020-01672-3

Cuijpers P, Wit L de, Kleiboer A, Karyotaki E, Ebert DD. Problem-solving therapy for adult depression: An updated meta-analysis . Eur Psychiatry . 2018;48(1):27-37. doi:10.1016/j.eurpsy.2017.11.006

Nezu AM, Nezu CM, D'Zurilla TJ. Problem-Solving Therapy: A Treatment Manual . New York; 2013. doi:10.1891/9780826109415.0001

Owens D, Wright-Hughes A, Graham L, et al. Problem-solving therapy rather than treatment as usual for adults after self-harm: a pragmatic, feasibility, randomised controlled trial (the MIDSHIPS trial) .  Pilot Feasibility Stud . 2020;6:119. doi:10.1186/s40814-020-00668-0

Sorsdahl K, Stein DJ, Corrigall J, et al. The efficacy of a blended motivational interviewing and problem solving therapy intervention to reduce substance use among patients presenting for emergency services in South Africa: A randomized controlled trial . Subst Abuse Treat Prev Policy . 2015;10(1):46. doi:doi.org/10.1186/s13011-015-0042-1

Margolis SA, Osborne P, Gonzalez JS. Problem solving . In: Gellman MD, ed. Encyclopedia of Behavioral Medicine . Springer International Publishing; 2020:1745-1747. doi:10.1007/978-3-030-39903-0_208

Kirkham JG, Choi N, Seitz DP. Meta-analysis of problem solving therapy for the treatment of major depressive disorder in older adults . Int J Geriatr Psychiatry . 2016;31(5):526-535. doi:10.1002/gps.4358

Garand L, Rinaldo DE, Alberth MM, et al. Effects of problem solving therapy on mental health outcomes in family caregivers of persons with a new diagnosis of mild cognitive impairment or early dementia: A randomized controlled trial . Am J Geriatr Psychiatry . 2014;22(8):771-781. doi:10.1016/j.jagp.2013.07.007

Noyes K, Zapf AL, Depner RM, et al. Problem-solving skills training in adult cancer survivors: Bright IDEAS-AC pilot study .  Cancer Treat Res Commun . 2022;31:100552. doi:10.1016/j.ctarc.2022.100552

Albert SM, King J, Anderson S, et al. Depression agency-based collaborative: effect of problem-solving therapy on risk of common mental disorders in older adults with home care needs . The American Journal of Geriatric Psychiatry . 2019;27(6):619-624. doi:10.1016/j.jagp.2019.01.002

By Arlin Cuncic, MA Arlin Cuncic, MA, is the author of The Anxiety Workbook and founder of the website About Social Anxiety. She has a Master's degree in clinical psychology.

Problem-Solving

Learning & Cognitive Skills

8 to 11 months

Sorting & Matching, Stacking, Executive Function, Concentration

From tackling a complex project at work to figuring out how to manage your busy schedule, every day you use problem-solving skills like critical thinking, reasoning, and creativity. How did you learn these skills? Just as your child will: through exploration and play. Support their problem-solving skills through activities that let them independently try new things, learn from their mistakes, and test out different ways of thinking.

In this article:

What is problem-solving?

What are examples of problem-solving skills, when do children develop problem-solving skills , why are problem-solving skills important in child development.

• Problem-solving games & activities for babies and toddlers

Problem-solving and frustration tolerance

Developmental concerns with problem-solving.

Problem-solving is the process by which your child spots a problem and comes up with a solution to overcome it. Your child uses problem-solving skills in all sorts of contexts, from figuring out how to get a ball out of a cup to interacting with a child who took their toy. 

Children don’t inherently understand different approaches to solving problems—these skills develop gradually over time, starting in the earliest days of life. As your child gains experience, tests out strategies, plays with various materials, and watches people around them, they learn how to problem-solve. 

Think about strategies you might use to tackle a project at work—for example, creating an outline, breaking the project into steps, or delegating tasks. With your help, your child will develop problem-solving skills like these:

• Breaking a large problem into smaller steps
• Persevering through challenges or setbacks
• Using creativity to think “outside the box” about different solutions
• Being resourceful by using available items as tools to reach a goal 
• Taking the initiative to try a possible solution and see if it works
• Seeking help when you get stuck
• Using compromise or negotiation to help resolve a conflict
• Using critical thinking to discover what the next step should be

As early as 8 to 11 months, you may see the earliest signs of your child’s problem-solving skills at work. If you hide a toy under a blanket or basket, for example, they may use basic problem-solving to try to uncover it. 

As a toddler, your child will grow more experienced with different types of playthings and the challenges they offer. They’ll also develop more focus and patience to work through problems on their own. Support their emerging problem-solving skills by observing their efforts—without stepping in right away to help. It’s tempting to intervene when you see your toddler struggle to fit the pieces of a puzzle, align blocks so they won’t fall, or get a stuck car out of the Race & Chase Ramp . Banging, rotating, failing, and trying again are all important parts of the process. Your toddler gains more problem-solving experience with every attempt.

RELATED: Subtle signs of your toddler’s developing focus

By 3 years of age, your child will have more skills to help them solve a problem. They’ve learned how to communicate and follow directions. They also have more control over their emotions and their body. Not only are they ready to solve more complex puzzles and games, they’re  learning how to solve social problems, like working through conflict and negotiating with peers during play.

If your child is accustomed to tackling problems, they’re more likely to at least attempt to get the cup they need off the high shelf, or try to buckle those tricky sandal straps. Practicing problem-solving can help your child overcome challenges, try flexible ways of thinking, and become more confident and independent in the process.  

Problem-solving skills are also crucial to your child’s cognitive development. They encourage your child’s brain to make new connections and process information in new ways. This is why so many of the best games, toys, and activities for young children stress some element of problem-solving, critical thinking, or creativity. 

Your child can develop better social skills when they practice problem-solving, too: Understanding how to resolve conflicts and compromise with peers is a crucial problem-solving skill they’ll take with them into preschool and beyond.

Problem-solving activities & games

You don’t need elaborate planning or fancy equipment to help your child develop these skills. Many problem-solving activities for kids can be incorporated into daily life or during playtime.

Problem-solving activities for babies

It will be years before your baby is ready for advanced problem-solving skills, like compromising with others and project planning. For now, they’ll experiment with different ways to solve simple problems, showing initiative, perseverance, and creativity. Here are a few activities that help spark your baby’s problem-solving skills.

Reaching for a toy: Setting a goal is the very first step in problem-solving. Once your baby can sit independently, place toys one at a time in front of them, behind them, beside them, between their legs, or on a nearby shelf. This allows them to practice setting a goal—get the toy!—and making a plan to achieve it. 

Emptying a container: Dumping objects out of containers sounds like a mess, but it’s a valuable skill for babies to learn. Place a Wood Ball in a Nesting Stacking Drip Drop Cup and show your baby how to tip over the cup to empty it. Then, put the ball back into the cup and let your baby figure out how to get the ball out of the container on their own. 

Finding hidden objects: Your baby practices problem-solving with the Sliding Top Box every time they work to figure out how to slide the top to reveal the ball inside. This also builds fine motor skills and hand-eye coordination.

Posting: The Wooden Peg Drop lets your baby experiment with “posting,” or fitting an object into its container, a much-loved fine motor activity. The tab release is an engaging problem-solving task for your baby, as they discover how to press down to release the pegs from their slots.

Explore playthings that encourage problem-solving

The Thinker Play Kit

The Thinker Play Kit encourages your 11 – 12 month old baby’s curiosity as they start solving problems, working on hand strength and investigating everything in their path.

Problem-solving activities for toddlers

At 12 to 18 months, your toddler’s problem-solving skills are still taking shape. But you may begin to see them work to figure out more complex problems, like pulling toys around obstacles or getting objects “unstuck.” Encourage your toddler through play with activities that challenge their creative thinking.

Object interactions: What happens when you push a squishy ball through a small opening? How does a bendy thing react when it hits something hard? Understanding how different objects interact helps your child learn to use tools for problem-solving. 

As you play with your toddler, demonstrate different ways playthings can interact. Two blocks can be banged together, stacked, or lined up side by side. The insects from the Fuzzy Bug Shrub can be stuck to the outside of the shrub or put inside. Give your child pieces from different playthings and see how they can make them interact. Perhaps the balls from the Slide and Seek Ball Run and the rings from the Flexible Wooden Stacker can interact in some new, fun way?

Asking questions : Once your toddler learns how to push the Carrots through the Carrot Lid for the Coin Bank, the question becomes how to get them out. Ask your toddler simple questions to spark their problem-solving skills: “Where did the carrots go?” or “How can we get them out?” Encourage your child to explore the Coin Bank and give them time to discover a solution on their own.

Simple challenges: Your toddler may be ready for some problem-solving challenges with their playthings. For example, when your toddler can pick up a toy in each hand, offer a third toy and see if they can figure out how to carry all three at once. Or place parts of a toy—like the rings for the Flexible Wooden Stacker—in different locations around the room, so your child needs to plan how to retrieve the pieces. Pack as many Quilted Critters as will fit in The Lockbox  and let your toddler discover how to get them out. This type of challenge may seem simple, but your child has to problem-solve how to navigate their hand into the box to pull out the Critters. 

Cause and effect: Your toddler may discover how to pull on a string attached to a toy to make it move. They understand that the toy and the string are linked, and use simple problem-solving skills to test—and re-test—what happens when they move the string differently. This type of problem-solving can be supported by pull toys such as The Pull Pup . As your toddler encounters different obstacles—like the corner of the couch—with The Pull Pup, they’ll have to problem-solve to keep the toy moving.

RELATED: Pull toys are classic for a reason

Puzzles are a classic childhood problem-solving activity for good reason. Your child learns  how things fit together, how to orient and rotate objects, and how to predict which shape might fit a particular space. Puzzles come in such a wide variety of difficulty levels, shapes, sizes, and formats, there’s a puzzle that’s right for almost every stage of development. 

Lovevery co-founder Jessica Rolph explains how Lovevery puzzles are designed to progress with your child’s problem-solving and fine motor skills:

Babies can begin exploring simple one-piece puzzles around 6 to 8 months of age. Puzzles that have round slots and easy-to-hold pieces with knobs, like the First Puzzle , are ideal for this age. Around 13 to 15 months of age, they can try simple puzzles with several pieces in the same shape, like the Circle of Friends Puzzle .

By 18 months, your toddler is probably ready to work with puzzle shapes that are geometric, animal, or organic, like the Community Garden Puzzle . This reinforces your toddler’s newfound understanding that different shapes fit in different places. As they progress, they may start to enjoy stacking and nesting puzzles, like the 3D Geo Shapes Puzzle . This type of puzzle requires problem-solving on a new level, since your child may have to turn the shapes in different directions to orient and place them correctly.

As your toddler approaches their second birthday, they may be ready for classic jigsaw puzzles. Puzzles with large pieces that are easy for your toddler to hold, like the Chunky Wooden Jigsaw Puzzle , are a great place to start. At this age, your toddler may also find 3D puzzles, like the Wooden Posting Stand , an engaging problem-solving challenge. Since the dowels are different diameters, your child will likely use trial and error to determine which size fits in the correct slot. At first, you may have to guide them a bit: Point out that the dowels need to go in straight in order to fit.

How to encourage puzzle play for active toddlers

Depending on your toddler’s temperament, they may love to sit quietly and work on a puzzle—or they may be constantly on the move. Highly active toddlers may seem like they never sit still long enough to complete an activity. Here are a few ways to combine their love of movement with puzzle play:

• Play “hide-and-seek” with toys (or puzzle pieces) by placing them on top of furniture that’s safe to cruise along or climb on.
• Place puzzle pieces in different places around the room, so they have to retrieve them one by one to solve the puzzle. 
• Place the puzzle pieces on stairs or in different rooms so your toddler has to walk or climb to find them.

Stacking toys

Stacking toys such as blocks or rings engage babies and toddlers in a challenging form of problem-solving play. Your child’s skills are put to the test as they plan where to place each item, work to balance their stack, and wrestle with gravity to keep the stack from toppling.  

You can introduce your baby to stacking play around 9 to 10 months with playthings that are easy to work with, like the Nesting Stacking Drip Drop Cups . Stacking takes coordination, precision, and patience, and if they try to stack items that are too difficult to keep upright, they may become frustrated and give up. 

You can also make basic blocks easier to stack by using a larger item, like the Little Grip Canister Set , as a base. Demonstrate how to stack a block on top of the canister, then knock the tower down. Hand a block to your toddler and allow them to try stacking and knocking it down. As their movements become more controlled and purposeful, introduce another block to stack.  

Stacking a tower with the pegs from the Wooden Stacking Pegboard is a fun way to introduce goal-setting, an important aspect of problem-solving. The pegs nest together securely, allowing your toddler to build a higher, more stable tower than they could create with regular blocks. You can gently suggest a goal for your child—“Can we stack it higher?”—and see if they’re ready for the challenge. Then, sit and support them as they try to solve any problems that arise: “Is the tower too tall? Can we make it wider so it won’t fall so easily?”

Hide-and-seek

The classic childhood game of hide-and-seek offers your toddler many problem-solving opportunities. Your child has to use reasoning to figure out what would be a good hiding spot. They also use the process of elimination when they think about where they have and haven’t looked. They might even use creative thinking skills to discover a new place to hide.

The game doesn’t always have to involve you and your child hiding. When your child is around 12 months, you can introduce them to the concept using toys or other objects. Hide a small ball in one of two identical containers that you can’t see through, like upside-down cups. Make sure your child sees you put the ball under one of the containers, then mix them up. Lift the empty container to show your toddler that the ball isn’t inside and say, “Where is the ball?” If your toddler looks at the other container, say, “Yes! The ball is under this one.” Let your toddler lift the second container to find the ball. 

Your toddler might enjoy a game of hide-and-seek with The Lockbox . Hide a small toy, like one of the Quilted Critters or a small ball, inside The Lockbox. This activity challenges your toddler’s problem-solving skills on two levels: figuring out how to unlock the different mechanisms to open the doors, and feeling around inside to discover what’s hidden. Add another layer of fun to the challenge by letting your child try to guess the object just by touching it—no peeking.

Using tools to solve problems

Around 17 to 24 months of age, your child may begin using tools to solve simple problems. For example, if you ask your child to pick up their toys, their hands may become full quickly. You can model how to load toys into a bucket or bag to carry them to another spot. This might seem like an obvious choice, but the ability to use a tool to make a task easier or solve a problem is an important cognitive skill.

Here are a few ways you and your toddler can explore using tools to solve a problem:

• Show your child how to make a “shirt bowl” by using the upturned edge of their shirt as a cradle to hold toys or playthings.
• If a toy gets stuck behind the sofa, model how you can use a broomstick to push the toy to a place where you can reach it.
• Provide a child-size stool that your child can use to reach the sink or counter.

The Transfer Tweezers are a simple tool that your toddler can use to pick up other items besides the Felt Stars . They could try picking up the animals from the Quilted Critter Set or other child-safe items. Whenever you model how to use tools in everyday life, your child learns to think about new and different ways to solve problems.

Pretend play

Pretend play supports your child’s problem-solving skills in many ways. Research suggests that children’s pretend play is linked to different types of problem-solving and creativity. For example, one study showed that pretend play with peers was linked to better divergent problem-solving—meaning that children were able to “think outside the box” to solve problems. 

Pretend play is also a safe place for children to recreate—and practice solving—problems they’ve seen in their lives. Your 2- to 3-year-old may reenact an everyday challenge—for example, one doll might take away another doll’s toy. As practice for real-world problem-solving, you can then help them talk through how the dolls might solve their issue together

Pretend play may help children be more creative and open to new ideas. In pretend play, children put together play scenarios, act on them, and develop creative solutions. A 3- or 4-year-old child might be ready to explore creative problem-solving through pretend play that uses their playthings in new ways. Help your child start with an idea: “What do you want to pretend to be or recreate — a favorite storybook scene or someone from real life like a doctor or server at a restaurant?” Then encourage them to look for playthings they can use to pretend. Maybe a block can be a car or the beads from the Threadable Bead Set serve as “cups” in your child’s pretend restaurant. As your child gains practice with creative pretend play, they may start to form elaborate fantasy worlds.

Even if you don’t think of yourself as creative, you can model creative thinking by showing your child how a toy can be used in many different ways. Research finds that parents who model “out of the box” ways to play can encourage creative thinking and problem-solving in their children, starting in toddlerhood.

It can be difficult for young children to manage their frustration, but giving your child opportunities to solve problems on their own helps build both confidence and frustration tolerance . Research suggests that the ability to set goals and persist in them through challenges—sometimes called “grit”—is linked to school and career success. Here’s how you can play an important role in helping your child develop problem-solving persistence.

Model persistence. You know your toddler closely observes everything you do 🙃 A 2017 study shows that young children who watch their parents persist in their own challenge were more likely to show persistence themselves. Allow your toddler to see you attempting an activity, failing, and talking yourself through trying again. While playing with blocks, try stacking a few off balance so they fall. Notice aloud what went wrong and continue to narrate as you move slowly to carefully stack the blocks again.

Give them time. A little frustration can go a long way toward learning. It can take enormous restraint not to point out where to put the puzzle piece or how to slot the peg in place—but try to give them time to problem-solve on their own. You’re helping them feel capable and confident when faced with new challenges.

RELATED:  11 ways to build your toddler’s frustration tolerance

Ask questions to encourage new strategies. If your toddler gets frustrated with a problem, encourage their problem-solving process by asking questions: “Are you trying to race the car down the ramp but it got stuck? Is the car too long to go down sideways?” This may help your child refocus their attention on their goal instead of what they have already unsuccessfully tried. With a little time and creative problem-solving, your child may figure it out on their own.

Problem-solving skills are just one component of your child’s overall cognitive development. By around 12 months of age, you should see signs that your child is attempting to solve simple problems, like looking for a toy under a blanket. By about 30 months, your child may show slightly more advanced problem-solving skills, like using a stool to reach a high counter. Their attempts might not always be successful at this age, but the fact that they’re trying shows they’re thinking through different options. If you don’t see signs of your child trying to solve problems in these ways, talk to your pediatrician about your concerns. They can assess your child’s overall development and answer any questions.

Posted in: 7 - 8 Months , 9 - 10 Months , 11 - 12 Months , 13 - 15 Months , 16 - 18 Months , 19 - 21 Months , 22 - 24 Months , 25 - 27 Months , 28 - 30 Months , Learning & Cognitive Skills , Independent Play , Puzzles , Child Development , Cause and Effect , Problem Solving , Cognitive Development , STEM , Learning & Cognitive Skills

Meet the Experts

Learn more about the lovevery child development experts who created this story..

Research & Resources

Alan, S., Boneva, T., & Ertac, S. (2019). Ever failed, try again, succeed better: Results from a randomized educational intervention on grit . The Quarterly Journal of Economics, 134 (3), 1121-1162.

Bergen, D. (2002). The role of pretend play in children’s cognitive development . Early Childhood Research & Practice , 4(1), n1.

Bruner, J. S. (1973). Organization of early skilled action . Child Development , 1-11.

Duckworth, A. L., Peterson, C., Matthews, M. D., & Kelly, D. R. (2007). Grit: perseverance and passion for long-term goals . Journal of Personality and Social Psychology, 92 (6), 1087.

Hoicka, E., Mowat, R., Kirkwood, J., Kerr, T., Carberry, M., & Bijvoet‐van den Berg, S. (2016). One‐year‐olds think creatively, just like their parents . Child Development , 87 (4), 1099-1105.

Keen, R. (2011). The development of problem solving in young children: A critical cognitive skill. Annual Review of Psychology , 62 , 1-21.

Mullineaux, P. Y., & Dilalla, L. F. (2009). Preschool pretend play behaviors and early adolescent creativity . The Journal of Creative Behavior , 43(1), 41-57.

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Why Is Critical Thinking Important? A Survival Guide

Updated: December 7, 2023

Published: April 2, 2020

Why is critical thinking important? The decisions that you make affect your quality of life. And if you want to ensure that you live your best, most successful and happy life, you’re going to want to make conscious choices. That can be done with a simple thing known as critical thinking. Here’s how to improve your critical thinking skills and make decisions that you won’t regret.

What Is Critical Thinking?

You’ve surely heard of critical thinking, but you might not be entirely sure what it really means, and that’s because there are many definitions. For the most part, however, we think of critical thinking as the process of analyzing facts in order to form a judgment. Basically, it’s thinking about thinking.

How Has The Definition Evolved Over Time?

The first time critical thinking was documented is believed to be in the teachings of Socrates , recorded by Plato. But throughout history, the definition has changed.

Today it is best understood by philosophers and psychologists and it’s believed to be a highly complex concept. Some insightful modern-day critical thinking definitions include :

• “Reasonable, reflective thinking that is focused on deciding what to believe or do.”
• “Deciding what’s true and what you should do.”

The Importance Of Critical Thinking

Why is critical thinking important? Good question! Here are a few undeniable reasons why it’s crucial to have these skills.

1. Critical Thinking Is Universal

Critical thinking is a domain-general thinking skill. What does this mean? It means that no matter what path or profession you pursue, these skills will always be relevant and will always be beneficial to your success. They are not specific to any field.

2. Crucial For The Economy

Our future depends on technology, information, and innovation. Critical thinking is needed for our fast-growing economies, to solve problems as quickly and as effectively as possible.

3. Improves Language & Presentation Skills

In order to best express ourselves, we need to know how to think clearly and systematically — meaning practice critical thinking! Critical thinking also means knowing how to break down texts, and in turn, improve our ability to comprehend.

4. Promotes Creativity

By practicing critical thinking, we are allowing ourselves not only to solve problems but also to come up with new and creative ideas to do so. Critical thinking allows us to analyze these ideas and adjust them accordingly.

5. Important For Self-Reflection

Without critical thinking, how can we really live a meaningful life? We need this skill to self-reflect and justify our ways of life and opinions. Critical thinking provides us with the tools to evaluate ourselves in the way that we need to.

6. The Basis Of Science & Democracy

In order to have a democracy and to prove scientific facts, we need critical thinking in the world. Theories must be backed up with knowledge. In order for a society to effectively function, its citizens need to establish opinions about what’s right and wrong (by using critical thinking!).

Benefits Of Critical Thinking

We know that critical thinking is good for society as a whole, but what are some benefits of critical thinking on an individual level? Why is critical thinking important for us?

1. Key For Career Success

Critical thinking is crucial for many career paths. Not just for scientists, but lawyers , doctors, reporters, engineers , accountants, and analysts (among many others) all have to use critical thinking in their positions. In fact, according to the World Economic Forum, critical thinking is one of the most desirable skills to have in the workforce, as it helps analyze information, think outside the box, solve problems with innovative solutions, and plan systematically.

2. Better Decision Making

There’s no doubt about it — critical thinkers make the best choices. Critical thinking helps us deal with everyday problems as they come our way, and very often this thought process is even done subconsciously. It helps us think independently and trust our gut feeling.

3. Can Make You Happier!

While this often goes unnoticed, being in touch with yourself and having a deep understanding of why you think the way you think can really make you happier. Critical thinking can help you better understand yourself, and in turn, help you avoid any kind of negative or limiting beliefs, and focus more on your strengths. Being able to share your thoughts can increase your quality of life.

4. Form Well-Informed Opinions

There is no shortage of information coming at us from all angles. And that’s exactly why we need to use our critical thinking skills and decide for ourselves what to believe. Critical thinking allows us to ensure that our opinions are based on the facts, and help us sort through all that extra noise.

5. Better Citizens

One of the most inspiring critical thinking quotes is by former US president Thomas Jefferson: “An educated citizenry is a vital requisite for our survival as a free people.” What Jefferson is stressing to us here is that critical thinkers make better citizens, as they are able to see the entire picture without getting sucked into biases and propaganda.

6. Improves Relationships

While you may be convinced that being a critical thinker is bound to cause you problems in relationships, this really couldn’t be less true! Being a critical thinker can allow you to better understand the perspective of others, and can help you become more open-minded towards different views.

7. Promotes Curiosity

Critical thinkers are constantly curious about all kinds of things in life, and tend to have a wide range of interests. Critical thinking means constantly asking questions and wanting to know more, about why, what, who, where, when, and everything else that can help them make sense of a situation or concept, never taking anything at face value.

8. Allows For Creativity

Critical thinkers are also highly creative thinkers, and see themselves as limitless when it comes to possibilities. They are constantly looking to take things further, which is crucial in the workforce.

9. Enhances Problem Solving Skills

Those with critical thinking skills tend to solve problems as part of their natural instinct. Critical thinkers are patient and committed to solving the problem, similar to Albert Einstein, one of the best critical thinking examples, who said “It’s not that I’m so smart; it’s just that I stay with problems longer.” Critical thinkers’ enhanced problem-solving skills makes them better at their jobs and better at solving the world’s biggest problems. Like Einstein, they have the potential to literally change the world.

10. An Activity For The Mind

Just like our muscles, in order for them to be strong, our mind also needs to be exercised and challenged. It’s safe to say that critical thinking is almost like an activity for the mind — and it needs to be practiced. Critical thinking encourages the development of many crucial skills such as logical thinking, decision making, and open-mindness.

11. Creates Independence

When we think critically, we think on our own as we trust ourselves more. Critical thinking is key to creating independence, and encouraging students to make their own decisions and form their own opinions.

12. Crucial Life Skill

Critical thinking is crucial not just for learning, but for life overall! Education isn’t just a way to prepare ourselves for life, but it’s pretty much life itself. Learning is a lifelong process that we go through each and every day.

How to Think Critically

Now that you know the benefits of thinking critically, how do you actually do it?

How To Improve Your Critical Thinking

• Define Your Question: When it comes to critical thinking, it’s important to always keep your goal in mind. Know what you’re trying to achieve, and then figure out how to best get there.
• Gather Reliable Information: Make sure that you’re using sources you can trust — biases aside. That’s how a real critical thinker operates!
• Ask The Right Questions: We all know the importance of questions, but be sure that you’re asking the right questions that are going to get you to your answer.
• Look Short & Long Term: When coming up with solutions, think about both the short- and long-term consequences. Both of them are significant in the equation.
• Explore All Sides: There is never just one simple answer, and nothing is black or white. Explore all options and think outside of the box before you come to any conclusions.

How Is Critical Thinking Developed At School?

Critical thinking is developed in nearly everything we do. However, much of this important skill is encouraged to be practiced at school, and rightfully so! Critical thinking goes beyond just thinking clearly — it’s also about thinking for yourself.

When a teacher asks a question in class, students are given the chance to answer for themselves and think critically about what they learned and what they believe to be accurate. When students work in groups and are forced to engage in discussion, this is also a great chance to expand their thinking and use their critical thinking skills.

How Does Critical Thinking Apply To Your Career?

Once you’ve finished school and entered the workforce, your critical thinking journey only expands and grows from here!

Impress Your Employer

Employers value employees who are critical thinkers, ask questions, offer creative ideas, and are always ready to offer innovation against the competition. No matter what your position or role in a company may be, critical thinking will always give you the power to stand out and make a difference.

Careers That Require Critical Thinking

Some of many examples of careers that require critical thinking include:

• Human resources specialist
• Marketing associate
• Business analyst

Truth be told however, it’s probably harder to come up with a professional field that doesn’t require any critical thinking!

Photo by  Oladimeji Ajegbile  from  Pexels

What is someone with critical thinking skills capable of doing.

Someone with critical thinking skills is able to think rationally and clearly about what they should or not believe. They are capable of engaging in their own thoughts, and doing some reflection in order to come to a well-informed conclusion.

A critical thinker understands the connections between ideas, and is able to construct arguments based on facts, as well as find mistakes in reasoning.

The Process Of Critical Thinking

The process of critical thinking is highly systematic.

What Are Your Goals?

Critical thinking starts by defining your goals, and knowing what you are ultimately trying to achieve.

Once you know what you are trying to conclude, you can foresee your solution to the problem and play it out in your head from all perspectives.

What Does The Future Of Critical Thinking Hold?

The future of critical thinking is the equivalent of the future of jobs. In 2020, critical thinking was ranked as the 2nd top skill (following complex problem solving) by the World Economic Forum .

We are dealing with constant unprecedented changes, and what success is today, might not be considered success tomorrow — making critical thinking a key skill for the future workforce.

Why Is Critical Thinking So Important?

Why is critical thinking important? Critical thinking is more than just important! It’s one of the most crucial cognitive skills one can develop.

By practicing well-thought-out thinking, both your thoughts and decisions can make a positive change in your life, on both a professional and personal level. You can hugely improve your life by working on your critical thinking skills as often as you can.

Related Articles

Why Every Educator Needs to Teach Problem-Solving Skills

Strong problem-solving skills will help students be more resilient and will increase their academic and career success .

Want to learn more about how to measure and teach students’ higher-order skills, including problem solving, critical thinking, and written communication?

Problem-solving skills are essential in school, careers, and life.

Problem-solving skills are important for every student to master. They help individuals navigate everyday life and find solutions to complex issues and challenges. These skills are especially valuable in the workplace, where employees are often required to solve problems and make decisions quickly and effectively.

Problem-solving skills are also needed for students’ personal growth and development because they help individuals overcome obstacles and achieve their goals. By developing strong problem-solving skills, students can improve their overall quality of life and become more successful in their personal and professional endeavors.

Problem-Solving Skills Help Students…

   develop resilience.

Problem-solving skills are an integral part of resilience and the ability to persevere through challenges and adversity. To effectively work through and solve a problem, students must be able to think critically and creatively. Critical and creative thinking help students approach a problem objectively, analyze its components, and determine different ways to go about finding a solution.  

This process in turn helps students build self-efficacy . When students are able to analyze and solve a problem, this increases their confidence, and they begin to realize the power they have to advocate for themselves and make meaningful change.

When students gain confidence in their ability to work through problems and attain their goals, they also begin to build a growth mindset . According to leading resilience researcher, Carol Dweck, “in a growth mindset, people believe that their most basic abilities can be developed through dedication and hard work—brains and talent are just the starting point. This view creates a love of learning and a resilience that is essential for great accomplishment.”

    Set and Achieve Goals

Students who possess strong problem-solving skills are better equipped to set and achieve their goals. By learning how to identify problems, think critically, and develop solutions, students can become more self-sufficient and confident in their ability to achieve their goals. Additionally, problem-solving skills are used in virtually all fields, disciplines, and career paths, which makes them important for everyone. Building strong problem-solving skills will help students enhance their academic and career performance and become more competitive as they begin to seek full-time employment after graduation or pursue additional education and training.

  Resolve Conflicts

In addition to increased social and emotional skills like self-efficacy and goal-setting, problem-solving skills teach students how to cooperate with others and work through disagreements and conflicts. Problem-solving promotes “thinking outside the box” and approaching a conflict by searching for different solutions. This is a very different (and more effective!) method than a more stagnant approach that focuses on placing blame or getting stuck on elements of a situation that can’t be changed.

While it’s natural to get frustrated or feel stuck when working through a conflict, students with strong problem-solving skills will be able to work through these obstacles, think more rationally, and address the situation with a more solution-oriented approach. These skills will be valuable for students in school, their careers, and throughout their lives.

    Achieve Success

We are all faced with problems every day. Problems arise in our personal lives, in school and in our jobs, and in our interactions with others. Employers especially are looking for candidates with strong problem-solving skills. In today’s job market, most jobs require the ability to analyze and effectively resolve complex issues. Students with strong problem-solving skills will stand out from other applicants and will have a more desirable skill set.

In a recent opinion piece published by The Hechinger Report , Virgel Hammonds, Chief Learning Officer at KnowledgeWorks, stated “Our world presents increasingly complex challenges. Education must adapt so that it nurtures problem solvers and critical thinkers.” Yet, the “traditional K–12 education system leaves little room for students to engage in real-world problem-solving scenarios.” This is the reason that a growing number of K–12 school districts and higher education institutions are transforming their instructional approach to personalized and competency-based learning, which encourage students to make decisions, problem solve and think critically as they take ownership of and direct their educational journey.

Problem-Solving Skills Can Be Measured and Taught

Research shows that problem-solving skills can be measured and taught. One effective method is through performance-based assessments which require students to demonstrate or apply their knowledge and higher-order skills to create a response or product or do a task.

What Are Performance-Based Assessments?

With the No Child Left Behind Act (2002), the use of standardized testing became the primary way to measure student learning in the U.S. The legislative requirements of this act shifted the emphasis to standardized testing, and this led to a  decline in nontraditional testing methods .

But   many educators, policy makers, and parents have concerns with standardized tests. Some of the top issues include that they don’t provide feedback on how students can perform better, they don’t value creativity, they are not representative of diverse populations, and they can be disadvantageous to lower-income students.

While standardized tests are still the norm, U.S. Secretary of Education Miguel Cardona is encouraging states and districts to move away from traditional multiple choice and short response tests and instead use performance-based assessment, competency-based assessments, and other more authentic methods of measuring students abilities and skills rather than rote learning. 

Performance-based assessments  measure whether students can apply the skills and knowledge learned from a unit of study. Typically, a performance task challenges students to use their higher-order skills to complete a project or process. Tasks can range from an essay to a complex proposal or design.

Preview a Performance-Based Assessment

Want a closer look at how performance-based assessments work?  Preview CAE’s K–12 and Higher Education assessments and see how CAE’s tools help students develop critical thinking, problem-solving, and written communication skills.

Performance-Based Assessments Help Students Build and Practice Problem-Solving Skills

In addition to effectively measuring students’ higher-order skills, including their problem-solving skills, performance-based assessments can help students practice and build these skills. Through the assessment process, students are given opportunities to practically apply their knowledge in real-world situations. By demonstrating their understanding of a topic, students are required to put what they’ve learned into practice through activities such as presentations, experiments, and simulations. 

This type of problem-solving assessment tool requires students to analyze information and choose how to approach the presented problems. This process enhances their critical thinking skills and creativity, as well as their problem-solving skills. Unlike traditional assessments based on memorization or reciting facts, performance-based assessments focus on the students’ decisions and solutions, and through these tasks students learn to bridge the gap between theory and practice.

Performance-based assessments like CAE’s College and Career Readiness Assessment (CRA+) and Collegiate Learning Assessment (CLA+) provide students with in-depth reports that show them which higher-order skills they are strongest in and which they should continue to develop. This feedback helps students and their teachers plan instruction and supports to deepen their learning and improve their mastery of critical skills.

Explore CAE’s Problem-Solving Assessments

CAE offers performance-based assessments that measure student proficiency in higher-order skills including problem solving, critical thinking, and written communication.

• College and Career Readiness Assessment (CCRA+) for secondary education and
• Collegiate Learning Assessment (CLA+) for higher education.

Our solution also includes instructional materials, practice models, and professional development.

We can help you create a program to build students’ problem-solving skills that includes:

• Measuring students’ problem-solving skills through a performance-based assessment    
• Using the problem-solving assessment data to inform instruction and tailor interventions
• Teaching students problem-solving skills and providing practice opportunities in real-life scenarios
• Supporting educators with quality professional development

Get started with our problem-solving assessment tools to measure and build students’ problem-solving skills today! These skills will be invaluable to students now and in the future.

Ready to Get Started?

Learn more about cae’s suite of products and let’s get started measuring and teaching students important higher-order skills like problem solving..

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What Is Creative Problem-Solving & Why Is It Important?

• 01 Feb 2022

One of the biggest hindrances to innovation is complacency—it can be more comfortable to do what you know than venture into the unknown. Business leaders can overcome this barrier by mobilizing creative team members and providing space to innovate.

There are several tools you can use to encourage creativity in the workplace. Creative problem-solving is one of them, which facilitates the development of innovative solutions to difficult problems.

Here’s an overview of creative problem-solving and why it’s important in business.

Access your free e-book today.

What Is Creative Problem-Solving?

Research is necessary when solving a problem. But there are situations where a problem’s specific cause is difficult to pinpoint. This can occur when there’s not enough time to narrow down the problem’s source or there are differing opinions about its root cause.

In such cases, you can use creative problem-solving , which allows you to explore potential solutions regardless of whether a problem has been defined.

Creative problem-solving is less structured than other innovation processes and encourages exploring open-ended solutions. It also focuses on developing new perspectives and fostering creativity in the workplace . Its benefits include:

• Finding creative solutions to complex problems : User research can insufficiently illustrate a situation’s complexity. While other innovation processes rely on this information, creative problem-solving can yield solutions without it.
• Adapting to change : Business is constantly changing, and business leaders need to adapt. Creative problem-solving helps overcome unforeseen challenges and find solutions to unconventional problems.
• Fueling innovation and growth : In addition to solutions, creative problem-solving can spark innovative ideas that drive company growth. These ideas can lead to new product lines, services, or a modified operations structure that improves efficiency.

Creative problem-solving is traditionally based on the following key principles :

1. Balance Divergent and Convergent Thinking

Creative problem-solving uses two primary tools to find solutions: divergence and convergence. Divergence generates ideas in response to a problem, while convergence narrows them down to a shortlist. It balances these two practices and turns ideas into concrete solutions.

2. Reframe Problems as Questions

By framing problems as questions, you shift from focusing on obstacles to solutions. This provides the freedom to brainstorm potential ideas.

3. Defer Judgment of Ideas

When brainstorming, it can be natural to reject or accept ideas right away. Yet, immediate judgments interfere with the idea generation process. Even ideas that seem implausible can turn into outstanding innovations upon further exploration and development.

4. Focus on "Yes, And" Instead of "No, But"

Using negative words like "no" discourages creative thinking. Instead, use positive language to build and maintain an environment that fosters the development of creative and innovative ideas.

Creative Problem-Solving and Design Thinking

Whereas creative problem-solving facilitates developing innovative ideas through a less structured workflow, design thinking takes a far more organized approach.

Design thinking is a human-centered, solutions-based process that fosters the ideation and development of solutions. In the online course Design Thinking and Innovation , Harvard Business School Dean Srikant Datar leverages a four-phase framework to explain design thinking.

The four stages are:

• Clarify: The clarification stage allows you to empathize with the user and identify problems. Observations and insights are informed by thorough research. Findings are then reframed as problem statements or questions.
• Ideate: Ideation is the process of coming up with innovative ideas. The divergence of ideas involved with creative problem-solving is a major focus.
• Develop: In the development stage, ideas evolve into experiments and tests. Ideas converge and are explored through prototyping and open critique.
• Implement: Implementation involves continuing to test and experiment to refine the solution and encourage its adoption.

Creative problem-solving primarily operates in the ideate phase of design thinking but can be applied to others. This is because design thinking is an iterative process that moves between the stages as ideas are generated and pursued. This is normal and encouraged, as innovation requires exploring multiple ideas.

Creative Problem-Solving Tools

While there are many useful tools in the creative problem-solving process, here are three you should know:

Creating a Problem Story

One way to innovate is by creating a story about a problem to understand how it affects users and what solutions best fit their needs. Here are the steps you need to take to use this tool properly.

1. Identify a UDP

Create a problem story to identify the undesired phenomena (UDP). For example, consider a company that produces printers that overheat. In this case, the UDP is "our printers overheat."

2. Move Forward in Time

To move forward in time, ask: “Why is this a problem?” For example, minor damage could be one result of the machines overheating. In more extreme cases, printers may catch fire. Don't be afraid to create multiple problem stories if you think of more than one UDP.

3. Move Backward in Time

To move backward in time, ask: “What caused this UDP?” If you can't identify the root problem, think about what typically causes the UDP to occur. For the overheating printers, overuse could be a cause.

Following the three-step framework above helps illustrate a clear problem story:

• The printer is overused.
• The printer overheats.
• The printer breaks down.

You can extend the problem story in either direction if you think of additional cause-and-effect relationships.

4. Break the Chains

By this point, you’ll have multiple UDP storylines. Take two that are similar and focus on breaking the chains connecting them. This can be accomplished through inversion or neutralization.

• Inversion: Inversion changes the relationship between two UDPs so the cause is the same but the effect is the opposite. For example, if the UDP is "the more X happens, the more likely Y is to happen," inversion changes the equation to "the more X happens, the less likely Y is to happen." Using the printer example, inversion would consider: "What if the more a printer is used, the less likely it’s going to overheat?" Innovation requires an open mind. Just because a solution initially seems unlikely doesn't mean it can't be pursued further or spark additional ideas.
• Neutralization: Neutralization completely eliminates the cause-and-effect relationship between X and Y. This changes the above equation to "the more or less X happens has no effect on Y." In the case of the printers, neutralization would rephrase the relationship to "the more or less a printer is used has no effect on whether it overheats."

Even if creating a problem story doesn't provide a solution, it can offer useful context to users’ problems and additional ideas to be explored. Given that divergence is one of the fundamental practices of creative problem-solving, it’s a good idea to incorporate it into each tool you use.

Brainstorming

Brainstorming is a tool that can be highly effective when guided by the iterative qualities of the design thinking process. It involves openly discussing and debating ideas and topics in a group setting. This facilitates idea generation and exploration as different team members consider the same concept from multiple perspectives.

Hosting brainstorming sessions can result in problems, such as groupthink or social loafing. To combat this, leverage a three-step brainstorming method involving divergence and convergence :

• Have each group member come up with as many ideas as possible and write them down to ensure the brainstorming session is productive.
• Continue the divergence of ideas by collectively sharing and exploring each idea as a group. The goal is to create a setting where new ideas are inspired by open discussion.
• Begin the convergence of ideas by narrowing them down to a few explorable options. There’s no "right number of ideas." Don't be afraid to consider exploring all of them, as long as you have the resources to do so.

Alternate Worlds

The alternate worlds tool is an empathetic approach to creative problem-solving. It encourages you to consider how someone in another world would approach your situation.

For example, if you’re concerned that the printers you produce overheat and catch fire, consider how a different industry would approach the problem. How would an automotive expert solve it? How would a firefighter?

Be creative as you consider and research alternate worlds. The purpose is not to nail down a solution right away but to continue the ideation process through diverging and exploring ideas.

Continue Developing Your Skills

Whether you’re an entrepreneur, marketer, or business leader, learning the ropes of design thinking can be an effective way to build your skills and foster creativity and innovation in any setting.

If you're ready to develop your design thinking and creative problem-solving skills, explore Design Thinking and Innovation , one of our online entrepreneurship and innovation courses. If you aren't sure which course is the right fit, download our free course flowchart to determine which best aligns with your goals.

About the Author

Importance of Problem Solving Skills  and How to Nurture them in your Child

We all face problems on a daily basis. You, me—our kids aren’t even exempted. Across all different age groups, there rarely is a day when we don’t experience them.

Teaching our kids to develop resilience can help as they face these challenges. Practical problem solving skills are just as necessary to teach our kids. The methods needed to resolve problems may require other skills such as creativity, critical thinking, emotional intelligence, teamwork, decision making, etc.

Unlike with math problems, life doesn’t just come with one formula or guidebook that’s applicable to solve every little problem we face. Being adaptable to various situations is important. So is nurturing problem solving skills in your child. 

Here we’ll take a look at the importance of problem solving skills and some ways to nurture them in your child. 

Why do we need problem-solving skills?

One thing that always comes up when we speak of problem-solving skills are the benefits for one’s mental health .

Problems are often complex. This means that problem solving skills aren’t a one-size-fits-all solution to all problems.

Strengthening and nurturing this set of skills helps children cope with challenges as they come. They can face and resolve a wider variety of problems with efficiency and without resulting in a breakdown.

This will help develop your child’s independence, allowing for them to grow into confident, responsible adults. 

Another importance of problem-solving skills is its impact on relationships . Whether they be friendships, family, or business relationships, poor problem solving skills may result in relationships breaking apart.

Being able to get to the bottom of a problem and find solutions together, with all the parties involved, helps keep relationships intact and eliminate conflicts as they arise. Being adept at this skill may even help strengthen and deepen relationships.

What steps can you take to nurture your child’s problem-solving skills?

Nurturing problem-solving skills in your child requires more than just focusing on the big picture and laying out steps to resolve problems. It requires that you teach them to find and focus on a problem’s essential components.

This may challenge your child’s critical thinking and creativity, among other things. 

Critical Thinking

This refers to the ability of breaking down a complex problem and analyzing its component parts.

The ability to do that will make it easier to come up with logical solutions to almost any problem. Being able to sort through and organize that pile of smaller chunks of information helps them face problems with ease. It also prevents your child from feeling overwhelmed when a huge barrier is laid out in front of them. 

Help your child practice critical thinking by asking them questions. Open-ended questions specifically help them think outside the box and analyze the situation.

Teach them to look into possible reasons why something is the way it is. Why is the sky blue? Why are plants green? Encourage them to be curious and ask questions themselves. 

Creative thinking is being able to look at different possible reasons and solutions in the context of problem-solving. It’s coming up with ideas and finding new ways of getting around a problem. Or being open to different ways of looking at an object or scenario.

Creative thinking is best nurtured with activities that involve reflection.

Try getting your child’s viewpoint on topics that may have different answers or reasons for taking place. Get them in the habit of brainstorming ideas, doing story-telling activities, and reading books. All of these help broaden a person’s thinking and flex their creative muscles.

Encourage Independence 

It’s important to retain your role as an observer, supporter, or facilitator. Step back and let your kids try out their own solutions. Watch what happens while ensuring their safety and well-being.

As an observer, you encourage independence by stepping back and watching how your child resolves the problem in their own way. It may take longer than it would if you jumped in, but leaving them to their own devices can do a lot for nurturing their skills at problem solving. 

Support your child by appreciating and acknowledging their efforts. Create a space where they can freely and effectively express their ideas without fear of judgement. Present them with opportunities to play and solve problems on their own. Encourage them to express themselves by brainstorming activities that they might want to do instead of telling them what to do.

These simple steps of overseeing your child can help them become more independent and be resilient enough to tackle problems on their own. 

Here at Early Childhood University , we value the importance of enhancing problem solving skills, creativity and critical thinking. Send your little ones to a school that focuses on a child’s holistic development. Give us a call for more information. 

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Why Problem Solving Is Important For Students?

Have you ever found yourself struggling to come up with a solution to a complex problem? Perhaps you felt overwhelmed, unsure where to start, or uncertain about the best course of action. If so, you are not alone. Many students face similar challenges when confronted with complex problems.

Problem-solving is important for students because it helps them develop critical thinking, creativity, and metacognitive skills. It allows them to approach complex problems systematically and logically, leading to better solutions.

This article will explore why problem solving is important for students and the benefits of developing these skills. By the end of this article, you will better understand why problem-solving skills are crucial for student success and how you can develop these skills to become a more effective problem-solver.

Table of Contents

Why Are Problem-Solving Skills Important In Today’s World?

With the rapidly changing and complex nature of the modern world, individuals must be equipped to think critically and solve problems effectively to thrive. Below are some reasons why problem-solving skills are so important:

• Innovation And Creativity: Problem-solving skills are essential for innovation and creativity.
• Career Success: These skills are highly valued by employers. The ability to identify and solve problems in the workplace is a key skill that leads to career success and advancement.
• P ersonal Growth: Problem-solving skills are also important for personal growth and development.
• Social Impact: Many of the world’s most pressing problems, such as poverty, inequality, and climate change, require effective problem-solving skills.

Problem-solving skills enable students to approach challenges and obstacles with a solution-oriented mindset. Below are some reasons why problem-solving skills are essential for students:

• Success In Academics: Problem-solving skills are crucial for success in academics. Students who think critically and creatively better understand and apply the concepts they learn in the classroom. These skills help students to tackle complex and challenging academic tasks, leading to better grades and academic performance.
• Life Skills: These skills are important for students’ lives beyond the classroom. These skills help students to navigate real-world problems and challenges, both personal and professional. Students who think critically and creatively are better equipped to handle unexpected situations, make sound decisions, and achieve their goals
• Development Of Critical Thinking Skills: Problem-solving skills are closely linked to critical thinking skills. These skills are essential for analyzing information, evaluating arguments, and making informed decisions. By developing problem-solving skills, students also develop their critical thinking abilities.
• Learning Process: These skills enhance the learning process. When students identify and solve problems, they actively participate in their learning. These skills also help students identify knowledge gaps and seek new information.
• Metacognitive Skills: Problem-solving skills also help to develop metacognitive skills. These skills involve reflecting on one’s thought processes and monitoring one’s learning. By practicing problem-solving skills, students learn to evaluate their thinking, identify improvement areas, and adjust their strategies accordingly.
• Creative Solutions: These skills promote creativity and innovation. Students who think outside the box and develop innovative solutions to problems are more likely to succeed in today’s rapidly changing world.
• Opportunities: Problem-solving skills open up opportunities for students. Employers value employees who can solve problems independently and creatively. Students with critical thinking skills are better equipped to take advantage of job and business opportunities.
• Classroom Culture: These skills also help to create a positive classroom culture. Students learn to collaborate and communicate effectively when they work together to solve problems. This fosters a sense of community and engagement in the classroom.

Get to know: How To Promote Critical Thinking In The Classroom?

What Are The Classroom Approaches To Problem-Solving For Students?

A classroom approach to problem-solving is an effective way to equip students with the skills and knowledge they need to tackle real-world challenges.

Teaching Problem-Solving Skills In Classrooms

One approach to teaching problem-solving skills in classrooms is explicitly teaching students a problem-solving process, such as identifying the problem, brainstorming possible solutions, evaluating the solutions, and selecting the best solution. Teachers can provide opportunities for students to practice this process through real-world scenarios and simulations and encourage them to reflect on their critical thinking skills and strategies.

Problem-Based Learning Approach

In problem-based learning (PBL), students are presented with a real-world problem or scenario and are tasked with working collaboratively to find a solution. This approach encourages students to engage in critical thinking, communication, and problem-solving skills and promotes a deeper understanding of the subject.

Self-Directed Learning Strategy

Self-directed learning is an approach where students take responsibility for their learning and are encouraged to identify and pursue their learning goals. Teachers can support self-directed learning by providing opportunities for students to choose their learning tasks, reflect on their learning, and receive feedback on their progress.

Collaborative Learning

Collaborative learning involves students working in small groups to solve problems, share ideas, and learn from one another. This approach effectively promotes problem-solving skills and encourages students to engage in critical thinking, communication, and teamwork. Collaborative learning is facilitated through various activities, such as discussions, group projects, and problem-solving tasks.

What Are The Benefits Of Problem-Solving Skills For Students?

Problem-solving skills offer numerous benefits to individuals, including academic success, daily problem-solving, job and business opportunities, and community relationships.

Having proficient problem-solving skills puts students in a better position to excel academically. They can analyze and understand complex concepts, think critically, and apply knowledge in new situations.

• Life Skills And Daily Problem-Solving: Problem-solving skills are crucial for everyday situations. People with these skills are better equipped to make informed decisions, solve personal problems, and manage their lives effectively.
• Opportunities In Job And Business: Employers highly value problem-solving skills in various industries. Individuals with these skills have better job prospects and are more likely to succeed. They also identify opportunities for business growth and development.
• Community Relationship: Individuals with strong problem-solving skills are valuable contributors to their communities. They identify and address community problems, work collaboratively with others to find solutions and improve the quality of life for all community members.

What Is The Importance Of Problem-Solving Skills In Everyday Life?

Problem-solving skills are an essential part of a student’s everyday life. These skills enable students to analyze situations critically, identify potential solutions, and implement the most effective course of action. This ability is vital for success in both personal and professional life.

In school, students face numerous problems, from academic challenges to social and emotional issues. Possessing problem-solving skills helps students to manage these challenges effectively. Students with strong problem-solving skills are better equipped to make informed decisions, communicate effectively, and work collaboratively.

They are also better prepared for the demands of the 21st-century workforce, where problem-solving skills are highly valued. Furthermore, problem-solving skills are transferable, meaning they can apply to any situation or context, making them an invaluable asset throughout a student’s life.

Read Also: How to Improve Your Problem-Solving Skills for Conflict Management?

What Is The Role Of Teachers In Developing Problem-Solving Skills For Students?

Effective teaching strategies for developing problem-solving skills

Effective teaching strategies for developing problem-solving skills in students include:

• Encouraging students to ask questions and explore possible solutions on their own.
• Providing hands-on, experiential learning opportunities where students can apply problem-solving skills in real-world situations.
• Using problem-based learning approaches that allow students to work on open-ended, complex problems.
• Providing collaboration and group work opportunities where students can share ideas, perspectives, and solutions.
• Encourage metacognition by asking students to reflect on their thinking processes and critical thinking strategies.

Which Challenges Teachers Faces In Teaching Problem-Solving Skills To Students?

Teaching problem-solving skills is challenging for teachers, requiring a unique approach and pedagogy. The following are some of the challenges that teachers face while teaching problem-solving skills:

• Limited Time: Teachers do not have enough time to devote to teaching problem-solving skills as they need to cover a specific curriculum or course material within a set timeframe.
• Limited Resources: They cannot access adequate tools, technology, and materials to facilitate effective problem-solving learning.
• Students’ Lack Of Prior Knowledge: Students do not have the knowledge needed to solve complex problems, making it challenging for teachers to engage them in problem-solving activities .
• Limited Experience: Teachers may have limited experience in solving complex problems, hindering their ability to teach problem-solving skills effectively.
• Different Learning Styles: Students have different learning styles and abilities, making it challenging for teachers to design a curriculum that meets the needs of all learners.

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Common Challenges in Developing Problem Solving Skills for Kindergarten

Throughout the article, we have discussed why problem-solving is important for students. These skills enable students to think critically, analyze situations, and develop creative solutions. These skills are crucial for success in the 21st century, where innovation and adaptability are highly valued.

In the future, problem-solving skills will become even more important as the world changes rapidly. Students who develop strong problem-solving skills will be better equipped to handle the challenges and opportunities that arise in their personal and professional lives.

There are various effective teaching strategies and approaches that teachers can use to develop problem-solving skills in their students. Problem-solving skills are crucial for students’ success and development. Teachers, parents, and communities must prioritize the development of these skills to prepare students for the challenges and opportunities of the future.

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Explained: Importance of critical thinking, problem-solving skills in curriculum

F uture careers are no longer about domain expertise or technical skills. Rather, critical thinking and problem-solving skills in employees are on the wish list of every big organization today. Even curriculums and pedagogies across the globe and within India are now requiring skilled workers who are able to think critically and are analytical.

The reason for this shift in perspective is very simple.

These skills provide a staunch foundation for comprehensive learning that extends beyond books or the four walls of the classroom. In a nutshell, critical thinking and problem-solving skills are a part of '21st Century Skills' that can help unlock valuable learning for life.

Over the years, the education system has been moving away from the system of rote and other conventional teaching and learning parameters.

They are aligning their curriculums to the changing scenario which is becoming more tech-driven and demands a fusion of critical skills, life skills, values, and domain expertise. There's no set formula for success.

Rather, there's a defined need for humans to be more creative, innovative, adaptive, agile, risk-taking, and have a problem-solving mindset.

In today's scenario, critical thinking and problem-solving skills have become more important because they open the human mind to multiple possibilities, solutions, and a mindset that is interdisciplinary in nature.

Therefore, many schools and educational institutions are deploying AI and immersive learning experiences via gaming, and AR-VR technologies to give a more realistic and hands-on learning experience to their students that hone these abilities and help them overcome any doubt or fear.

ADVANTAGES OF CRITICAL THINKING AND PROBLEM-SOLVING IN CURRICULUM

Ability to relate to the real world:  Instead of theoretical knowledge, critical thinking, and problem-solving skills encourage students to look at their immediate and extended environment through a spirit of questioning, curiosity, and learning. When the curriculum presents students with real-world problems, the learning is immense.

Confidence, agility & collaboration : Critical thinking and problem-solving skills boost self-belief and confidence as students examine, re-examine, and sometimes fail or succeed while attempting to do something.

They are able to understand where they may have gone wrong, attempt new approaches, ask their peers for feedback and even seek their opinion, work together as a team, and learn to face any challenge by responding to it.

Willingness to try new things: When problem-solving skills and critical thinking are encouraged by teachers, they set a robust foundation for young learners to experiment, think out of the box, and be more innovative and creative besides looking for new ways to upskill.

It's important to understand that merely introducing these skills into the curriculum is not enough. Schools and educational institutions must have upskilling workshops and conduct special training for teachers so as to ensure that they are skilled and familiarized with new teaching and learning techniques and new-age concepts that can be used in the classrooms via assignments and projects.

Critical thinking and problem-solving skills are two of the most sought-after skills. Hence, schools should emphasise the upskilling of students as a part of the academic curriculum.

The article is authored by Dr Tassos Anastasiades, Principal- IB, Genesis Global School, Noida. 

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