how to get a problem solving mindset

Problem-Solving Mindset: How to Achieve It (15 Ways)

One of the most valuable skills you can have in life is a problem-solving mindset. It means that you see challenges as opportunities to learn and grow, rather than obstacles to avoid or complain about. A problem-solving mindset helps you overcome difficulties, achieve your goals, and constantly improve yourself. By developing a problem-solving mindset, you can become more confident, creative, and resilient in any situation.A well-defined problem paves the way for targeted, effective solutions. Resist the urge to jump straight into fixing things. Invest the time upfront to truly understand what needs to be solved. Starting with the end in mind will make the path to resolution that much smoother.

Sanju Pradeepa

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Ever feel like you’re stuck in a rut with no way out? We’ve all been there. The problems life throws at us can seem insurmountable. But the truth is, you have everything you need to overcome any challenge already within you. It’s called a problem-solving mindset. Developing the ability to see problems as puzzles to solve rather than obstacles to overcome is a game changer. With the right mindset, you can achieve amazing things.

In this article, we’ll explore what having a problem-solving mindset really means and how you can cultivate one for yourself. You’ll learn proven techniques to shift your perspective, expand your creativity, and find innovative solutions to your biggest problems. We’ll look at examples of people who have used a problem-solving mindset to accomplish extraordinary feats. By the end, you’ll have the tools and inspiration to transform how you think about and approach problems in your own life.

Table of Contents

What is a problem-solving mindset.

A problem solving mindset is all about approaching challenges in a solution-focused way. Rather than feeling defeated by obstacles, you look at them as puzzles to solve. Developing this mindset takes practice, but the rewards of increased resilience, creativity and confidence make it worth the effort.

• Identify problems, not excuses. Rather than blaming external factors, look for the issues within your control. Ask yourself, “What’s really going on here and what can I do about it?”
• Focus on solutions, not problems. Once you’ve pinpointed the issue, brainstorm options to fix it. Don’t get stuck in a negative loop. Shift your mindset to answer the question, “What are some possible solutions?”
• Look for opportunities, not obstacles. Reframe the way you view problems. See them as chances to improve and learn, rather than roadblocks stopping your progress. Ask, “What’s the opportunity or lesson here?”
• Start small and build up. Don’t feel overwhelmed by big challenges. Break them into manageable steps and celebrate small wins along the way. Solving little problems builds your confidence to tackle bigger issues.

Be patient with yourself and maintain an open and curious attitude . With regular practice, you’ll get better at seeing the solutions, rather than the obstacles. You’ll become more flexible and innovative in your thinking. And you’ll discover that you have the ability to solve problems you once thought insurmountable. That’s the power of a problem-solving mindset.

Why Developing a Problem Solving Mindset Is Important

Developing a problem-solving mindset is crucial these days. Why? Because life throws curveballs at us constantly and the only way to overcome them is through creative solutions.

Having a problem-solving mindset means you view challenges as opportunities rather than obstacles. You approach them with curiosity and optimism instead of dread. This allows you to see problems from new angles and come up with innovative solutions.

Some key characteristics of a problem-solving mindset include:

• Flexibility. You’re open to different perspectives and willing to consider alternative options.
• Creativity. You think outside the box and make unexpected connections between ideas.
• Persistence. You don’t give up easily in the face of difficulties or setbacks. You continue experimenting and adjusting your approach.
• Adaptability. You accept change and are able to quickly adjust your strategies or plans to suit new situations.
• Resourcefulness. You make the most of what you have access to and find ways to overcome limitations.

Developing a problem-solving mindset takes conscious effort and practice.

The Key Characteristics of Effective Problem Solvers

To become an effective problem solver, you need to develop certain characteristics and mindsets. Here are some of the key traits shared by great problem solvers:

1. Openness to New Ideas

Effective problem solvers have an open and curious mind. They seek out new ways of looking at problems and solutions. Rather than dismissing ideas that seem “out there,” they explore various options with an open mind.

2. Flexibility

Great problem solvers are flexible in their thinking. They can see problems from multiple perspectives and are willing to adapt their approach. If one solution isn’t working, they try another. They understand that there are many paths to solving a problem.

3. Persistence

Solving complex problems often requires persistence and determination. Effective problem solvers don’t give up easily. They continue exploring options and trying new solutions until they find one that works. They see setbacks as learning opportunities rather than failures.

Why Persistence is Important: 8 Benefits & 6 Ways to Develop

4. creativity.

Innovative problem solvers think outside the box . They make unexpected connections and come up with unconventional solutions. They utilize techniques like brainstorming, mind mapping, and lateral thinking to spark new ideas.

5. Analytical Thinking

While creativity is key, problem solvers also need to be able to evaluate solutions in a logical and analytical manner. They need to be able to determine the pros and cons, costs and benefits, and potential obstacles or issues with any solution. They rely on data, evidence, and objective reasoning to make decisions.

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How to cultivate a problem-solving mindset.

To cultivate a problem-solving mindset, you need to develop certain habits and ways of thinking. Here are some tips to get you started:

1. Look for Opportunities to Solve Problems

The more you practice problem solving, the better you’ll get at it. Look for opportunities in your daily life to solve small problems. This could be figuring out a better way to organize your tasks at work or coming up with a solution to traffic in your neighborhood. Start with small, low-risk problems and work your way up to more complex challenges.

2. Ask Good Questions

One of the most important skills in problem solving is asking good questions. Questions help you gain a deeper understanding of the issue and uncover new perspectives. Ask open-ended questions like:

• What’s the real problem here?
• What are the underlying causes?
• Who does this impact and how?
• What has been tried before? What worked and what didn’t?

3. Do Your Research

Don’t go into problem solving blind. Do some research to gather relevant facts and data about the situation. The more you know, the better equipped you’ll be to come up with innovative solutions. Talk to people with different viewpoints and life experiences to gain new insights.

4. Brainstorm Many Options

When you start thinking of solutions, don’t settle for the first idea that comes to mind. Brainstorm many options to open up possibilities. The more choices you have, the more likely you are to discover an unconventional solution that really fits the needs of the situation. Think outside the box!

5. Evaluate and Decide

Once you have a list of possible solutions, evaluate each option objectively based on criteria like cost, time, and effectiveness. Get input from others if needed. Then make a decision and take action. Even if it’s not the perfect solution, you can make changes as you go based on feedback and results.

6. Question your beliefs

The beliefs and assumptions you hold can influence how you perceive and solve problems. Ask yourself:

• What beliefs or stereotypes do I have about this situation or the people involved?
• Are these beliefs grounded in facts or just my personal experiences?
• How might my beliefs be limiting my thinking?

Challenging your beliefs helps you see the problem with fresh eyes and identify new solutions.

The Ultimate Guide of Overcoming Self-Limiting Beliefs

7. seek different perspectives.

Get input from people with different backgrounds, experiences, and thought processes than your own. Their unique perspectives can reveal new insights and spark innovative ideas. Some ways to gain new perspectives include:

• Discuss the problem with colleagues from different departments or areas of expertise.
• Interview customers or clients to understand their needs and priorities.
• Consult experts in unrelated fields for an outside-the-box opinion.
• Crowdsource solutions from people of diverse ages, cultures, and socioeconomic backgrounds.

8. Look beyond the obvious

We tend to focus on the most conspicuous or straightforward solutions, but the best option isn’t always obvious. Try these techniques to stimulate unconventional thinking:

• Restate the problem in new ways. A new phrasing can reveal alternative solutions.
• Remove constraints and imagine an ideal scenario. Then work backwards to find realistic options.
• Make unexpected associations between the problem and unrelated concepts or objects. Look for parallels and analogies in different domains.
• Play with hypothetical scenarios to find combinations you may not logically deduce. Some of the wildest ideas can lead to innovative solutions!

With an open and curious mindset, you can overcome assumptions, gain new insights, and find unconventional solutions to your most complex problems. The key is looking at the situation in new ways and exploring all possibilities.

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9. practice active listening.

To become an effective problem solver, you need to practice active listening. This means paying close attention to what others are saying and asking follow-up questions to gain a deeper understanding of the issues.

Listen without judgment

When someone is explaining a problem to you, listen with an open mind. Avoid interrupting or criticizing them. Your role is to understand their perspective and concerns, not pass judgment. Nod, make eye contact, and give verbal affirmations like “I see” or “go on” to show you’re engaged.

Ask clarifying questions

If something is unclear or you need more details, ask questions. Say something like, “Can you explain that in more detail?” or “What specifically do you mean by that?” The more information you have about the problem, the better equipped you’ll be to solve it. Ask open-ended questions to encourage the other person to elaborate on their points.

Paraphrase and summarize

Repeat back parts of what the speaker said in your own words to confirm you understood them correctly. Say something like, “It sounds like the main issues are…” or “To summarize, the key points you’re making are…” This also shows the other person you were paying attention and care about addressing their actual concerns.

10. Withhold suggestions initially

When someone first presents you with a problem, avoid immediately suggesting solutions. Your first task is to understand the issue thoroughly. If you start proposing solutions too soon, it can seem like you’re not really listening and are just waiting for your turn to talk. Get clarification, summarize the issues, and ask any follow up questions needed before offering your input on how to solve the problem.

Developing the patience and discipline to actively listen takes practice. But by listening without judgment, asking clarifying questions, paraphrasing, and withholding suggestions initially, you’ll gain valuable insight into problems and be better equipped to solve them. Active listening is a skill that will serve you well in all areas of life.

11. Ask Lots of Questions

To solve problems effectively, you need to ask lots of questions. Questioning helps you gain a deeper understanding of the issue, uncover hidden factors, and open your mind to new solutions.

Asking “why” helps you determine the root cause of the problem. Keep asking “why” until you reach the underlying reason. For example, if sales numbers are down, ask why. The answer may be that you lost a key client. Ask why you lost the client. The answer could be poor customer service. Ask why the customer service was poor. And so on. Getting to the root cause is key to finding the right solution.

Challenge Assumptions

We all have implicit assumptions and biases that influence our thinking. Challenge any assumptions you have about the problem by asking questions like:

• What if the opposite is true?
• What are we missing or ignoring?
• What do we think is impossible but perhaps isn’t?

Questioning your assumptions opens you up to new perspectives and innovative solutions.

12. Consider Different Viewpoints

Try to see the problem from multiple angles by asking:

• How do others see this problem?
• What solutions might employees, customers, or experts suggest?
• What would someone from a different industry or background recommend?

Getting input from people with diverse experiences and ways of thinking will lead to better solutions.

13. Brainstorm New Possibilities

Once you have a good understanding of the root problem, start generating new solutions by asking open-ended questions like:

• What if anything were possible, what solutions come to mind?
• What are some wild and crazy ideas, even if implausible?
• What solutions have we not yet thought of?

Don’t judge or evaluate ideas at this stage. Just let the questions spark new creative solutions. The more questions you ask, the more solutions you’ll discover. With an inquisitive mindset, you’ll be well on your way to solving any problem.

14. Document what you find

As you research, keep notes on key details, facts, statistics, examples, and advice that stand out as most relevant or interesting. Look for common themes and threads across the different resources. Organize your notes by topic or theme to get a better sense of the big picture. Refer back to your notes to recall important points as you evaluate options and determine next steps.

Doing thorough research arms you with the knowledge and understanding to develop effective solutions. You’ll gain a deeper appreciation for the complexity of the problem and be able to make more informed choices. Research also exposes you to new ideas you may not have considered. While it requires an investment of time, research is a crucial step for achieving an optimal solution.

15. Start With the End in Mind: Define the Problem Clearly

To solve a problem effectively, you need to first define it clearly. Without a concrete understanding of the issue at hand, you’ll waste time and energy grappling with a vague, nebulous challenge.

Identify the root cause

Ask probing questions to determine the underlying reason for the problem. Get specific by figuring out who is affected, what’s not working, where the breakdown is happening, when it started, and why it’s an issue. Look beyond the symptoms to find the source. The solution lies in resolving the root cause, not just alleviating surface-level pain points.

Gather objective data

Rely on facts, not opinions or assumptions. Observe the situation directly and collect information from multiple sources. Get input from people with different perspectives. Hard data and evidence will give you an accurate, unbiased view of the problem.

Define constraints and priorities

Determine any restrictions around time, money, resources, or policies that could impact your solution. Also identify what’s most important to solve—you can’t fix everything at once. Focus on high-priority issues and leave lower-priority problems for another time.

Frame the problem statement

With a clear understanding of the root cause, supporting data, and constraints, you can craft a concise problem statement. This articulates the issue in 1 or 2 sentences and serves as a guiding vision for developing solutions. Refer back to your problem statement regularly to ensure you stay on track.

Final Thought

Developing a problem-solving mindset is within your reach if you commit to continuous learning, looking at challenges from new angles, and not being afraid to fail. Start small by picking one problem each day to solve in a creative way. Build up your confidence and skills over time through practice.

While it may feel uncomfortable at first, having an adaptable and solution-focused mindset will serve you well in all areas of life. You’ll be able to navigate obstacles and setbacks with more ease and grace. And who knows, you may even start to enjoy the problem-solving process and see problems as opportunities in disguise. The problem-solving mindset is a gift that keeps on giving. Now go out there, face your challenges head on, and solve away!

Solve It!: The Mindset and Tools of Smart Problem Solvers by  Dietmar Sternad

• Creative Problem Solving as Overcoming a Misunderstanding by Maria Bagassi  and  Laura Macchi * (Department of Psychology, University of Milano-Bicocca, Milan, Italy) ,
• Mindsets: A View From Two Eras by Carol S. Dweck 1  and  David S. Yeager 2 published in National Library of Medicine ( Perspect Psychol Sci.  Author manuscript; available in PMC 2020 May 1. Published in final edited form as: Perspect Psychol Sci. 2019 May; 14(3): 481–496. )

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With regular practice, a problem solving mindset can become second nature. You’ll get better at seeing opportunities, asking the right questions, uncovering creative solutions, and taking action. And that will make you a highly valuable thinker in any organization or team.

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6 Steps To Develop A Problem-Solving Mindset That Boosts Productivity

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What is a problem-solving mindset?

• Better decision-making:  A problem-solving mindset helps managers analyze problems more effectively and generate various possible solutions. This leads to more informed decision-making , which is critical for effective leadership.
• Improved productivity:  By addressing problems proactively, managers can prevent potential obstacles from becoming major issues that impact productivity . A problem-solving mindset can help managers to anticipate and prevent problems before they occur, leading to smoother operations and higher productivity.
• Enhanced teamwork:  Encouraging a problem-solving mindset among team members fosters a culture of collaboration and encourages open communication. This can lead to stronger teamwork , as team members are more likely to work together to identify and solve problems.
• Improved morale:  When managers take a proactive approach to problem-solving, they demonstrate their commitment to their team’s success. This can improve morale and build trust and respect between managers and team members.
• Better outcomes:  Ultimately, a problem solving mindset leads to better outcomes. By effectively identifying and addressing problems, managers can improve processes, reduce costs, and enhance overall performance.
• Acknowledge the issue:   Instead of avoiding or dismissing the problem, the first step in adopting a problem-solving mindset is to embrace it. Accept the problem and commit to trying to find a solution.
• Focus on the solutions:  Shift your attention from the problem to the solution by concentrating on it. Then, work towards the result by visualizing it.
• Come up with all possible solutions:  Create a list of all potential answers, even those that appear unusual or out of the ordinary. Avoid dismissing ideas prematurely and encourage creative thinking.
• Analyze the root cause:  After coming up with a list of viable solutions. Finding the fundamental reason enables you to solve the problem and stop it from happening again.
• Take on a new perspective:  Sometimes, a new viewpoint might result in game-breakthrough solutions.  Consider looking at the problem differently, considering other people’s perspectives, or questioning your presumptions.
• Implement solutions and monitor them:    Choose the best course of action, then implement it. Keep an eye on the findings and make changes as needed. Use what you learn from the process to sharpen your problem-solving skills.

• Positive attitude:  A problem-solving manager approaches challenges with a positive and proactive mindset, focused on solutions rather than problems.
• Analytical thinking:  A problem-solving manager breaks down complex challenges into smaller, more manageable pieces and identifies the underlying causes of difficulties because of their strong analytical skills .
• Creativity:  A manager with a problem solving mindset think outside the box to solve difficulties and problems.
• Flexibility:  A manager with a problem-solving mindset can change their problem-solving strategy depending on the circumstances. They are receptive to new ideas and other viewpoints.
• Collaboration:  A manager who prioritizes problem-solving understands the value of collaboration and teamwork. They value team members’ feedback and are skilled at bringing diverse perspectives together to develop creative solutions.
• Strategic thinking:  A problem-solving manager thinks strategically , considering the long-term consequences of their decisions and solutions. They can balance short-term fixes with long-term objectives.
• Continuous improvement:  A problem-solving manager is dedicated to continuous improvement, always looking for new ways to learn and improve their problem-solving skills. They use feedback and analysis to improve their approach and achieve better results.
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• A manager listens actively to a team member’s concerns and identifies the root cause of a problem before brainstorming potential solutions.
• A manager encourages team members to collaborate and share ideas to solve a challenging problem.
• A manager takes a proactive approach to address potential obstacles, anticipating challenges and taking steps to prevent them from becoming major issues.
• A manager analyzes data and feedback to identify patterns and insights that can inform more effective problem-solving.
• A manager uses various tools and techniques, such as brainstorming , SWOT analysis, or root cause analysis, to identify and address problems.
• To inform about problem-solving, a manager seeks input and feedback from various sources, including team members, stakeholders, and subject matter experts.
• A manager encourages experimentation and risk-taking, fostering a culture of innovation and creativity.
• A manager takes ownership of problems rather than blaming others or deflecting responsibility.
• A manager is willing to admit mistakes and learn from failures rather than become defensive or dismissive.
• A manager focuses on finding solutions rather than dwelling on problems or obstacles.
• A manager can adapt and pivot as needed, being flexible and responsive to changing circumstances or new information.

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Overview of the Problem-Solving Mental Process

Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."

Rachel Goldman, PhD FTOS, is a licensed psychologist, clinical assistant professor, speaker, wellness expert specializing in eating behaviors, stress management, and health behavior change.

• Identify the Problem
• Define the Problem
• Form a Strategy
• Organize Information
• Allocate Resources
• Monitor Progress
• Evaluate the Results

Frequently Asked Questions

Problem-solving is a mental process that involves discovering, analyzing, and solving problems. The ultimate goal of problem-solving is to overcome obstacles and find a solution that best resolves the issue.

The best strategy for solving a problem depends largely on the unique situation. In some cases, people are better off learning everything they can about the issue and then using factual knowledge to come up with a solution. In other instances, creativity and insight are the best options.

It is not necessary to follow problem-solving steps sequentially, It is common to skip steps or even go back through steps multiple times until the desired solution is reached.

In order to correctly solve a problem, it is often important to follow a series of steps. Researchers sometimes refer to this as the problem-solving cycle. While this cycle is portrayed sequentially, people rarely follow a rigid series of steps to find a solution.

The following steps include developing strategies and organizing knowledge.

1. Identifying the Problem

While it may seem like an obvious step, identifying the problem is not always as simple as it sounds. In some cases, people might mistakenly identify the wrong source of a problem, which will make attempts to solve it inefficient or even useless.

Some strategies that you might use to figure out the source of a problem include :

• Asking questions about the problem
• Breaking the problem down into smaller pieces
• Looking at the problem from different perspectives
• Conducting research to figure out what relationships exist between different variables

2. Defining the Problem

After the problem has been identified, it is important to fully define the problem so that it can be solved. You can define a problem by operationally defining each aspect of the problem and setting goals for what aspects of the problem you will address

At this point, you should focus on figuring out which aspects of the problems are facts and which are opinions. State the problem clearly and identify the scope of the solution.

3. Forming a Strategy

After the problem has been identified, it is time to start brainstorming potential solutions. This step usually involves generating as many ideas as possible without judging their quality. Once several possibilities have been generated, they can be evaluated and narrowed down.

The next step is to develop a strategy to solve the problem. The approach used will vary depending upon the situation and the individual's unique preferences. Common problem-solving strategies include heuristics and algorithms.

• Heuristics are mental shortcuts that are often based on solutions that have worked in the past. They can work well if the problem is similar to something you have encountered before and are often the best choice if you need a fast solution.
• Algorithms are step-by-step strategies that are guaranteed to produce a correct result. While this approach is great for accuracy, it can also consume time and resources.

Heuristics are often best used when time is of the essence, while algorithms are a better choice when a decision needs to be as accurate as possible.

4. Organizing Information

Before coming up with a solution, you need to first organize the available information. What do you know about the problem? What do you not know? The more information that is available the better prepared you will be to come up with an accurate solution.

When approaching a problem, it is important to make sure that you have all the data you need. Making a decision without adequate information can lead to biased or inaccurate results.

5. Allocating Resources

Of course, we don't always have unlimited money, time, and other resources to solve a problem. Before you begin to solve a problem, you need to determine how high priority it is.

If it is an important problem, it is probably worth allocating more resources to solving it. If, however, it is a fairly unimportant problem, then you do not want to spend too much of your available resources on coming up with a solution.

At this stage, it is important to consider all of the factors that might affect the problem at hand. This includes looking at the available resources, deadlines that need to be met, and any possible risks involved in each solution. After careful evaluation, a decision can be made about which solution to pursue.

6. Monitoring Progress

After selecting a problem-solving strategy, it is time to put the plan into action and see if it works. This step might involve trying out different solutions to see which one is the most effective.

It is also important to monitor the situation after implementing a solution to ensure that the problem has been solved and that no new problems have arisen as a result of the proposed solution.

Effective problem-solvers tend to monitor their progress as they work towards a solution. If they are not making good progress toward reaching their goal, they will reevaluate their approach or look for new strategies .

7. Evaluating the Results

After a solution has been reached, it is important to evaluate the results to determine if it is the best possible solution to the problem. This evaluation might be immediate, such as checking the results of a math problem to ensure the answer is correct, or it can be delayed, such as evaluating the success of a therapy program after several months of treatment.

Once a problem has been solved, it is important to take some time to reflect on the process that was used and evaluate the results. This will help you to improve your problem-solving skills and become more efficient at solving future problems.

A Word From Verywell​

It is important to remember that there are many different problem-solving processes with different steps, and this is just one example. Problem-solving in real-world situations requires a great deal of resourcefulness, flexibility, resilience, and continuous interaction with the environment.

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You can become a better problem solving by:

• Practicing brainstorming and coming up with multiple potential solutions to problems
• Being open-minded and considering all possible options before making a decision
• Breaking down problems into smaller, more manageable pieces
• Asking for help when needed
• Researching different problem-solving techniques and trying out new ones
• Learning from mistakes and using them as opportunities to grow

It's important to communicate openly and honestly with your partner about what's going on. Try to see things from their perspective as well as your own. Work together to find a resolution that works for both of you. Be willing to compromise and accept that there may not be a perfect solution.

Take breaks if things are getting too heated, and come back to the problem when you feel calm and collected. Don't try to fix every problem on your own—consider asking a therapist or counselor for help and insight.

If you've tried everything and there doesn't seem to be a way to fix the problem, you may have to learn to accept it. This can be difficult, but try to focus on the positive aspects of your life and remember that every situation is temporary. Don't dwell on what's going wrong—instead, think about what's going right. Find support by talking to friends or family. Seek professional help if you're having trouble coping.

Davidson JE, Sternberg RJ, editors.  The Psychology of Problem Solving .  Cambridge University Press; 2003. doi:10.1017/CBO9780511615771

Sarathy V. Real world problem-solving .  Front Hum Neurosci . 2018;12:261. Published 2018 Jun 26. doi:10.3389/fnhum.2018.00261

By Kendra Cherry, MSEd Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."

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Five Practices to Enhance Your Problem-Solving Mindset

As Steven Snyder points out in Leadership and the Art of Struggle , having a growth mindset is essential as we navigate through leadership challenges. It keeps us optimistic as well as wanting to learn more and enhance the way we do things.

Equally important is having a problem-solving mindset. There isn’t a day that goes by in which a problem doesn’t arise. Big or small, we encounter problems each and every day. We have a choice on what to do. We can:

Solving problems is what leaders do. It is what people do. We solve problems or, at least, it is what I am suggesting is a necessary life and work skill. Some are better at it than others, but it is a skill anyone can learn and enhance.

Highlighted below are five practices to enhance your problem solving mindset.

Practice 1: recognize a problem..

The first practice is awareness. Attentiveness may be stronger way to look at it. We need to wake-up to the fact a problem exists!

It is easier to recognize a problem when it is someone else’s. When it is ours, it is more challenging to see at times.

Here are some clues:

• You keep having the same conversation over and over again.
• You talk and no real change happens.
• You listen but all you hear are your own thoughts.
• Frustration is growing in your teams and organization.
• People leave or begin to check-out in effort.

There are market, culture, people, and many other clues that arise. We just need to slap ourselves to attention.

Practice 2: Turn the problem inside out.

We need to know the details of the problem. A definition of it is a starting point and then we need to define it further. Key questions requiring answers include:

• What caused the problem? Dig deep.
• What are the dimensions of the problem? Go wide.
• What happens if the problem remains unsolved? Go inside.

Understand the problem. Write it down to gain clarity. Ask why to determine the cause.

Practice 3: Turn it upside down.

We just need to look at a problem from a different angle to gain a better, more accurate perspective.

We need to talk to others. It may be team members impacted by the problem. It may be customers. It may be mentors. It may be colleagues. It may be all of these groups.

We also may need to read market information. It may include looking at other industries, too, in how they handled similar situations. We need a well-rounded perspective.

We may need to just go for a walk.

Practice 4: Take it inside.

At times, we may just need solitude. We need time to think. It may be meditation. It may be writing about it. It may be just having the time to consider the alternatives.

It is not staying wrapped in our own thoughts or taking on the problem alone. Solitude in mind does not equal solo in effort. Instead, we need the time to soak it in and get our thoughts in order. We need to center ourselves to work more effectively with the people required to solve the problem.

Practice 5: Solve it but don’t leave it.

Once we have defined a solution and moved forward, we need to put the right metrics in place to ensure it is working as intended. We need to be flexible to adjust to what the trends are communicating.

Too often, we solve and leave the problem behind. We need to ensure it stays solved or, at least, we have the right solution in place.

Adopt a Problem-Solving Mindset

Part of a having a growth mindset is having a problem-solving one, too. It is how we grow. It is how we learn. It is how we lead to build better organizations and communities.

Problem-solving requires us to evaluate, involve, decide, and deliver. We must avoid stalemate, sidestepping a problem or letting one fester.

Our responsibility as a leaders, team members, and citizens is to adopt and enhance our problem-solving mindset.

How do you develop a problem-solving mindset?

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Join the Conversation

Hi Jon – I love the steps you offered here. Thanks for the great advice. I also like to advise my clients (and anyone else who will listen) to ‘find the opportunity’ within the problem. Take the time (the step?) to reframe the problem as opportunity and, in so doing, release some mood-enhancing, mind-clearing serotonin in the brain, which paves the way for even better problem-solving. Take care, Dara

Thank you for your feedback and perspective! Re-framing is an important step to take. When a problem arises, we tend to get stuck within its own frame, rather than taking the time to shift our thinking and view. By doing this, we can open a whole new way to solve. Thanks again for adding in your insight!

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for a FREE copy of my book titled “How to Solve (Just About) Any Problem: Timeless Practices for Solving Problems Better.

Thanks, Greg!

When it comes to problem-solving I turn to awareness, acceptance, and action.

The first step is awareness. I recognize there’s a problem and determine the nature and scope of the problem.

The second step is acceptance. Now this doesn’t mean I am accepting of the problem- what it means is I see the problem as it is. I am not trying to figure it out in this step. I see the problem without judgement or emotion- I accept the situation is what it is.

The third step is action. After I have identified the problem and see it for what it is, this is when I can consider possible solutions.

Sometimes I like to brainstorm all possible solutions- from the reasonable to the unreasonable. Brainstorming all possible solutions helps me recognize more possible options than if I try to only consider workable solutions. Once I start thinking “outside the box” often ideas come to me that I may not have initially considered.

Have a grateful day!

Great steps, Chrysta. Acceptance is a key step in developing a solution and getting to the action step. This is a great process to use in solving problems. Thanks for adding to the conversation! Jon

Great post, Jon & really sound advice on how to sort out problems. Really appreciated #5 Solve it but don’t leave it. We definitely need to measure the effectiveness of our solutions.

Had an opportunity to hear a lecture from a research psychologist this week on problem solving and he shared that if your problem is in your control, it’s effective to ask problem focused questions to better understand the issue. If it’s a more ambiguous situation, solution focused questions are most effective to explore what needs to happen next.

Your post adds another layer to my learning. Thanks!

An interesting distinction on how and when it ask questions, Alli. I can see how that can be beneficial. It sounds like it was an interesting lecture. Appreciate your insights on this. Thanks! Jon

Excellent message Jon – I especially like your point about looking at a problem from different angles. When we’re busy or feeling stressed it’s just so easy to fall into doing things the way they have always been done. We need to learn to open ourselves to possibility thinking to consider all avenues. Thanks for the inspiration!

Thanks so much for the feedback, Marquita. Appreciate it!

Here’s a problem solving exercise and structure that I’ve used for years. For myself and across teams. Promotes fast, focused collaboration. COBRA. 5 parts. C represents a concern statement. Either broght to the group or boiled down by the group. Time = 1 minute. O represents Objective statement. Time = 2 min.. B represents blocks to objective. Time = 3 min. All blocks are listed. R represents a results statement. Time = 1 min. A represents action specific task statements. Time = 3 min. Whole 5 C.O.B.R.A. part exercise takes 1+2+3+1+3 = 10 min max. Can be expanded but shouldn’t go beyond 13- 14 min. Goal is a focus action development plan that states a concern, defines an objective, lists critical block, creates a desired result statement and compiles key relevant actions. Once actions are define they can be timelines and assigned to people. Someone is appointed lead and manages thru to completion. When problems rear their heads and strike, bite them back with this fast focused exercise to develop critical team think.

This is an interesting approach, Jay. It addresses the speed concern someone raised earlier. Is COBRA used for small and large problems and challenges? It seems that some of the more strategic problems couldn’t be addressed well using this approach, unless each objective is broken into smaller Objectives.

Solid approach. Thanks for sharing it and adding to the conversation! Jon

Good post and solid thoughts, Jon, thanks!

I’m not affiliated with this site in any way, but have often referred to it for good reminders on problem-solving techniques and other tools: http://www.mindtools.com/pages/main/newMN_TMC.htm

Thanks for the resources and tools, Mike. Great info! Jon

These are five very logical steps to solve a problem, Jon. As for me, I think simple and simply treat problems as stepping stones. They’re learning experiences. They help you grow in experience and sharpen yourself. Always have the attitude; if there’s a problem, there’s a solution. It’s like a cause-effect relationship. Leader’s got to be optimistic, always. Even if something bad happens, they would say, “Okay, let’s see what we can learn from this, and what can be the positive outcomes for us (either short-term or long-term).” Problem exists only if it is accepted, otherwise ignorance is bliss. But when we recognize a problem, we open doors of opportunities for improvement, and when we solve it, we gain a tool and skill set so as to never be bothered about such problems ever again.

Agree wholeheartedly, Harleena! We need to learn from what we have resolved as well as from how the problem arose to begin with. There needs to be a learning loop so there should be another practice to encompass how to sharpen our perspective and approach next time. All great insights into problem-solving so thank you for jumping into the conversation! Jon

What a beautiful post Jon. Strategic thinking AND engaging with oneself and others, the frame you are presenting is comprehensive. I would add “speed” to this… recognizing that changes requires of us to adapt and adjust continuously. Thanks for being there! Johann

Thank you, Johann. Speed is an important element. We cannot afford to stall our efforts in solving problems. In today’s fast pace world, we will get passed by if we do not resolve in a reasonable time, which may mean spending greater effort in the process to bring it all together. Great add. Thanks! Jon

Invaluable sage wisdom here, Jon!

You’ve nailed many valid points here with excellent precision. For instance, it is imperative that we become aware of the importance of being able to solve the variety of problems we encounter on a day to day basis. One of the key elements is being grounded before the challenges arise. The only way we can go about doing that is ensuring that we are sharpening ourselves when we are not needing to have our “game face on” to tackle predicaments. There is always going to be downtime, or “a calm before the storm.” Those are the typical periods we should be assessing our mindset with honesty, focus, and awareness. The most prepared leaders are the surpassing problem solving leaders of them all. We are only ever as good as we have practiced becoming.

All great points, Deone, and thank you for your your feedback and insights! You have added some great thoughts to developing and using our problem-solving mindset. Grateful for it! Jon

Yes! And, with the research of the last 27 years about how personal responsibility works in our minds — i.e., how we avoid taking ownership for problems AND how we take ownership — we actually understand the organic mental process for turning problems into breakthroughs. It’s understandable, teachable, and can be practices and mastered.

As I mentioned directly to Steven Snyder, this research proves for me that leaders are not born rather they make themselves by the challenges they confront.

Spot on points, Christopher. I particularly like the point of how leaders are made by the challenges they confront. I do believe this is true, as it not only tests our character and skills but strengthens and expands them. Really appreciate your insight on this! Jon

A very interesting post. Thank you.

Practice number 5 got me thinking about problem solving in larger organisations. I believe some type of record needs to be made of how certain problems have been solved. When faced with commercial pressures, tight deadlines etc, people get on with it, just to get the job done. However, the processes used can sometimes be forgotten altogether once the pressures have died down.

Yes, Hiten, recording the lessons learned, the best practices, and how a problem was solved are all important things to document as well as make into teachable moments. Great advice. Thanks! Jon

Let us not re-solve problems to which solutions already exist 🙂 When we turn the problem inside out (practice 2), we may find that the problem had occurred before, and had been solved by others in the organization. We can save a lot of time by having well-documented and accessible “lessons learned” 🙂

Great point, Kumud! We should leverage whenever we can, whatever we can. It is also about focus, meaning let’s not re-solve what has already been solved. Wonderful points! Thank you. Jon

Hiten, my father-in-law is a great proponent of every organization needing a company historian. I think your recommendation falls squarely in that area. If the information is captured & shared, it can promote learning.

This is great, Jon. We’re doing a 4 graphic set + 1 video on analytical thinking next week. Your post is right on target. A key element is to examine your assumptions. Many times, your assumptions about something cause you to react in ways that may not align with what is actually going on. Viewing from alternate perspectives can help you question your assumptions and find new solutions. Another key is to identify those things you don’t know. Once you’ve identified some things you don’t know, you will likely be able to tackle the problem in a more advantageous way.

Great point, Joy. Ensuring we are making the right assumptions is an essential element to sound problem-solving. A great add. I look forward to seeing your analytical thinking series! Thank you for your insights. Jon

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Developing a problem solving mindset

By   Carthage

August 22, 2014

Whether you are trying to improve your productivity, improve the quality of your relationships or, resolve conflict; there is one critical factor which is often overlooked – a problem solving mindset. A problem solving mindset is essential in almost every area of life. Even with the best planning and preparation, things will go wrong for you. When this happens, your problem solving mindset will enable you to find the best path forward. You will be able to achieve your objectives quicker, help others to find solutions to their problems and, reduce conflict and stress. When you have an effective problem solving mindset, you become a valuable resource for friends, family and colleagues. Even in the most pressurised of situations, you will be seen as an ally rather than a threat.

Critical aspects of a problem solving mindset

The following skills are critical aspects of a problem solving mindset. As you start to implement these skills, and improve your ability with them, you will see large improvements in the results that you achieve.

1. Responsibility

Responsibility is both a skill and an attitude. When you encounter a problem in your life, you can either bury your head in the sand or, you can choose to do something proactive about the situation. Sadly, many choose the first option but avoidance is not an effective problem solving skill . When you choose to ignore a problem; it doesn’t go away. Instead, it builds up in the background until eventually; you are forced to deal with it.

With a problem solving mindset, you know that if you do not attempt to deal with the problem; you are creating a bigger problem which, when you are eventually forced to deal with it; it will be more difficult to resolve successfully. Therefore, when you see a problem, you are eager and willing to step up and attempt to resolve the situation.

2. Emotional intelligence

When things go wrong, it is easy to lose control of your emotions. You may become angry or distraught due to things not going as expected. It is important that you feel and experience your emotions but it is just as important that you do not choose your next action based on these emotions. Your emotions are so powerful that they can influence you to take decisions and actions that you would not otherwise consider. An essential component of an effective problem solving mindset is the ability to take ownership of your emotions and then, centre yourself and regain your composure, prior to choosing your response to the situation.

Dr. Steve Peter’s excellent book ‘The Chimp Paradox: The Mind Management Program to Help You Achieve Success, Confidence, and Happiness’, will give you an excellent overview of this.

3. Goal identification

You would be amazed at how many people I have met over the years who, when faced with a problem, rush straight in to trying to solve the problem before they have decided on the outcome they desire. When you are trying to solve a problem, you must first understand the true nature of the problem . Then, you must decide what solution you would like to achieve i.e. what is the end goal of the problem solving process. If you have no idea of the outcome you are trying to achieve; you will not solve the problem, you will merely change the problem.

Once you have developed a problem solving mindset, you will realise that you need to stand back and analyse a problem before you rush in to solve it. You will then enter the problem solving phase with a clear understanding of what is wrong, what it is costing you and, what you would like to achieve as a result of your efforts. With this approach, your chances of success are greatly elevated.

You can learn more about idenitifying and setting effective goals with the Ultimate Guide to Goal Setting .

4. Descriptive and objective detail

One of the biggest obstacles to problem solving is the apportioning of blame. When you use the language of blame, others take offence and go on the defensive. They are then less likely to engage in any attempts to resolve the situation. To prevent this from happening, it is imperative that you be able to give an accurate, detailed account of what has occurred. If you are unsure of some of the details, say so. Do not try to fill the gap with assumptions as somebody is likely to offer a contrary view, thus leading to an unnecessary argument.

5. Active listening

When I first entered the working world, the term ‘active listening ’ was really taking off. However, the teaching on this area seemed to focus on the need to let the other person know that you are listening; with verbal and physical gestures e.g. nodding your head. However, I have always found that there is a simpler way to practice active listening – listen.

When you genuinely listen to people, and take an interest in what they say, this communicates itself to the person speaking. You will naturally begin to do verbal and physical gestures. You will also find that you are inclined to ask questions and reflect. When you listen actively, the speaker feels valued and appreciated thus encouraging them to be more open, trustworthy and helpful as you try to resolve the problem.

6. Probe and reflect

So, active listening is not just listening. It is listening and, supporting that listening with questions and reflections, with the purpose of gathering as much information about the problem as possible. When you are listening, you may be confused about something that you have heard or, you may wish to learn a little more about something which was mentioned. This is the ideal time to ask a question or two, so that you may probe a little further.

When you develop a problem solving mindset, you realise that there is thinking that you understand and, ensuring that you understand. You don’t settle for thinking that you understand. Instead, you use reflection to tell the speaker your understanding of what they have told you. This is important because it provides them with the opportunity to correct any misunderstandings. This ensures that you can pursue a solution based on facts rather than miscommunications.

7. Desire to find the most appropriate solution

Too often, when trying to solve a problem, people jump at the first solution that comes into their head. In my experience, the first solution is rarely the best or most appropriate solution. It is best to take a period of time to generate as many potential solutions as possible. Invite all of the relevant stakeholders to offer their thoughts. Then, together, you can evaluate each potential solution to determine which one is most likely to bring about the conclusion that you are seeking.

Effective communication skills are an essential part of a problem solving mindset. You can learn more with How To Talk So Others Will Listen .

A problem solving mindset is crucial in every walk of life. When you have a problem solving mindset you understand the difference between actually solving the problem and, merely changing the nature of the problem. When you have a problem solving mindset you have a range of skills and attributes which enable you to find the most appropriate solution to implement, in order to bring about the desired change. As you implement these skills and gain confidence in your ability to use them, you will deal with any problems that may arise, quicker and more effectively. As a consequence, you will improve the quality of the results that you achieve in all areas of your life.

People with a 'growth mindset' are better problem-solving — here are 4 ways to develop one, according to experts

• People with healthy growth mindsets are often more curious and motivated to learn new things.
• Researchers from Yale-NUS College say this mindset can be developed with practice.
• Instead of expecting to simply "find" your passions, make an effort to nurture and develop them.

Problem-solving may be among the more underrated skills. Research from Yale-NUS College suggests we can improve our problem-solving skills with something called a "growth mindset."

What are growth mindsets?

People with growth mindsets see interest or a spark of curiosity as something that can be developed, explains Paul O'Keefe, an assistant professor of psychology at Yale-NUS College.

"By understanding interest is [a] thing that develops over time, maybe with interaction with getting involved with commitment, [growth mindsets] build over time and grow and become interests," O'Keefe said.

O'Keefe's team's 2021 study builds on earlier work. Its research thus far suggests that the benefits of cultivating growth mindsets are plentiful, including adaptability, innovative thinking, and problem-solving.

How to develop a growth mindset

If you went to a liberal-arts school, you may already be further along than you think, since liberal-arts education focuses on broadening students' knowledge with a foundation in a variety of disciplines. This supports the growth theory of interest from an educational standpoint.

In contrast, O'Keefe's research indicates students who believe their interests lie in limited areas are "not as inclined to see how outside areas of knowledge can be connected and integrated with their existing interests." 

1. Feed your curiosity

People with growth mindsets are often more curious and motivated to learn. When you don't know something and absolutely have to know it, chances are you consult Google. In " The Science of Interest ," O'Keefe and Judith Harackiewicz say "interest" can be sparked by a desire to fill gaps in our knowledge.

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Whether you're looking up why clouds are shaped a certain way or watching YouTube tutorials on how to play the harmonica, you're doing it because you don't know and you want to know.

2. Rethink 'finding your passion'

Have you ever noticed how influential figures talk about "finding your calling"? Well, it turns out the idea that your passion is just there, waiting for you to find it if you look hard enough, may just not be true. 

O'Keefe's research calls this idea (of a passion waiting to be found) a "fixed mindset of interests." People with fixed mindsets of interest believe their interests are already there, inherent within them, and just need to be revealed. 

Erik Weisz didn't wake up and realize he was a magician overnight; he spent years practicing and developing tricks before he became Harry Houdini. In reality, instead of finding our passions, we need to take the time and effort to nurture them.

3. Become a 't-shaped' person

Though great things can come from developing one expertise, O'Keefe stresses that the potential for innovation when you color outside the lines is tremendous.

"Once we start to expand our focus outside of our silo of say, interests, we start to understand the value of other information," O'Keefe said. "And we begin to see connections between what we know already from our own interests, and connecting it to new interests."

"One of the things they do at their organization is that they hire people who they call 'T-shaped' people." T-shaped people have a singular pillar of expertise or interest with broader interests. "They might not be experts in another area, but they certainly have some basic knowledge, some interests that are far-reaching."

4. Look at your work environment

At an organizational level, growth mindsets can be underestimated. Think of the old-school finance giant that hired the best of the best in marketing, sales, finance, etc. Those hires went on to compose tighter groups of highly specialized professionals. 

But when you hire diverse teams, "you don't get people who are all just thinking from one discipline," O'Keefe explained. "You're getting people who have been exposed to different ideas."

What's more, you can't be the "logical" person of the team who looks down on the "artsy" person in the group. People with growth mindsets value being around people they can learn from. So, the next time you're at a conference or networking event, rather than seek out the people you'd have the most in common with, branch out and talk to the person you'd never ordinarily cross paths with. Maybe you'll learn a thing or two.

Correction: September 8, 2023 — An earlier version of this story misstated the name of the college where Paul O'Keefe works. It's Yale-NUS College, not Yale-National University of Singapore.

• Main content

Mindset Mastery: Keys to Effective Problem-Solving

The art of problem-solving is not merely an intellectual exercise but a holistic approach that encompasses one's mindset, emotions, and behaviors. Mindset Mastery in problem-solving is the cornerstone of personal and professional success. It is the catalyst that transforms challenging situations into opportunities for growth and innovation.

This article delves into the intricate relationship between a person’s mindset and their ability to solve problems effectively. We define the problem-solving mindset as a complex fusion of resilience, open-mindedness, and the tenacious pursuit of solutions amidst adversity. At its core, a problem-solving mindset is the unwavering belief that one can navigate through problems by developing skills and strategies conducive to mastering challenges.

The Psychology of Problem-Solving

Understanding Cognitive Approaches: Cognitive approaches in problem-solving are quintessential in determining the efficacy of the solutions derived. These frameworks create a structure within which problems can be dissected and examined from various angles. Analytical thinking, which involves systematic and logical reasoning, forms the bedrock of this cognitive methodology. However, it is the amalgamation of analytical and creative thinking that truly propels problem-solving to its peak. Creative thought processes encourage the exploration of non-conventional solutions, allowing for a comprehensive and often novel resolution.

Emotional Intelligence in Problem-Solving: Within the labyrinth of problem-solving lies the critical element of emotional intelligence – the capability to identify, assess, and manage emotions. Processing emotional responses can have a profound impact on decision-making. It allows for a level-headed approach that is less prone to biases and distortions, leading to effective problem-solving . Emotional intelligence also enables individuals to communicate better and collaborate effectively, especially in group problem-solving contexts.

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Developing Problem Solving Skills Since 1960s WSEIAC Report

Breaking Down Complex Problems: Developing Problem Solving Skills

Keys to Problem-Solving Mastery

Cultivating a Growth Mindset: The dichotomy of growth versus fixed mindsets has significant implications for problem-solving. Individuals with growth mindsets view challenges as stepping stones to mastery; they believe abilities can be honed with effort and perseverance. This mentality facilitates an adaptive and agile approach to problem-solving, as it fosters resilience and a willingness to engage in continuous learning.

Embracing Challenges as Opportunities: To dominate the realm of problem-solving, one must reframe challenges as opportunities for growth. This shift in perspective minimizes the fear of failure and inspires individuals to experiment with novel strategies. Such a paradigm encourages learning from failures and setbacks, which is an essential component for achieving mastery in problem-solving .

Developing Effective Problem-Solving Skills

Enhancing Critical Thinking: Critical analysis is an indispensable element of problem-solving. To strengthen this faculty, individuals must engage in targeted strategies that challenge their reasoning abilities. This may include problem-solving courses free of charge available online or systematic practice through intellectual pursuits. Sharpening critical thinking abilities complements other problem-solving skills by laying a strong foundation of logical analysis.

Creative Solution Generation: Innovation and creativity are jewels in the crown of problem-solving. They drive the generation of unique solutions that can outpace traditional methods. Encouraging out-of-the-box thinking requires cultivating an environment where brainstorming and experimentation are embraced. Techniques that push the boundaries of conventional paradigms contribute to the growth of creative proficiency.

Applying the Problem-Solving Mindset in Real-Life Scenarios

Case Studies: Analyzing real-life case studies can substantially augment one's understanding of practical problem-solving. These provide rich narratives showcasing the application of various problem-solving principals in tangible situations. By observing the mindset of individuals who have navigated complex issues successfully, one can glean insights into effective mindset strategies.

Interactive Scenarios: The true testament of having acquired a problem-solving mindset is the ability to apply it to real-world problems. Interactive scenarios, which may be found in comprehensive online courses like an online MBA course , provide a fertile ground for practicing the theories and techniques discussed in this manuscript. Engaging with these scenarios hones one's problem-solving skills, ensuring they become second nature.

Mastery in Problem-Solving: Continuous Improvement

Reflective Practices: Reflection is a catalyst for growth in problem-solving. By embedding reflective practices into one's daily routine, individuals can continuously refine their problem-solving methods. Tools such as journals, mind-maps, or reflection sessions can assist in evaluating the process and outcomes of problem-solving activities.

Lifelong Learning and Adaptability: In an ever-evolving world, adaptability is crucial. The commitment to lifelong learning ensures that one's problem-solving skills do not plateau but instead continue to advance. It is through this persistent endeavor that individuals maintain their edge in problem-solving, adapting to new challenges effectively.

Recognizing the indispensable role of mindset in effective problem-solving is the essence of true mastery. This article has traversed through various dimensions of mindset and its pivotal impact on solving problems. The journey towards enhancing problem-solving skills is both challenging and rewarding, and it is incumbent upon readers to dedicate themselves to this pursuit.

What are the most effective strategies for mastering a problem-solving mindset?

Problem-solving mindset: strategies for mastery, understanding the mindset.

To solve problems effectively, one requires a particular mindset. This mindset embraces challenges, tolerates ambiguity, and persists despite setbacks. It involves creativity and critical thinking. Cultivating this mindset is crucial for success in various aspects of life.

Strategy 1: Embrace Challenges

First, one must seek out challenges. Comfort often impedes growth. By stepping out of one’s comfort zone, one strengthens problem-solving muscles. This involves accepting complex tasks. It demands willingness to fail and learn.

Strategy 2: Develop Critical Thinking

Critical thinking is paramount. This involves questioning assumptions. It includes evaluating evidence and reasoning. One must practice breaking down arguments. Looking at situations from multiple viewpoints is essential. This broadens one's thinking horizon.

Strategy 3: Enhance Creativity

Creativity is a key problem-solving skill. Practicing brainstorming helps. So does keeping an idea journal. One can draw inspiration from diverse fields. It pays to challenge conventional wisdom. This unlocks innovative solutions.

Strategy 4: Learn from Others

Learning from peers and mentors is invaluable. Collaboration often leads to better solutions. It unites diverse skills and perspectives. One should engage in constructive debates. These exchanges sharpen one’s mind.

Strategy 5: Reflect and Adapt

Reflection is a powerful tool. After each problem, one should reflect. This involves analyzing what worked and what did not. It is important to adapt future strategies accordingly. Mastery requires continuous refinement.

Strategy 6: Develop Persistence

Persistence is crucial in developing problem-solving skills. Obstacles are inevitable. Persisting teaches resilience. One must remain focused on the end goal. This fosters a strong problem-solving mindset.

Strategy 7: Set Incremental Goals

Setting incremental goals helps. This means breaking big problems into smaller parts. It makes complex problems more manageable. Achieving these smaller milestones builds confidence. It reinforces a positive approach to challenges.

Strategy 8: Practice Regularly

Like any skill, problem-solving improves with practice. Regular exercises and challenges hone one’s abilities. There are various puzzles and logical problems available for practice. Commitment to daily practice is vital.

Mastering the problem-solving mindset comprises various strategies. It involves embracing challenges and failing forward. One sharpens critical thinking and creativity. Learning from others and collaboration enrich one's approach. Reflecting, adapting, and persisting are key. Setting incremental goals and practicing regularly are also essential. With these strategies, individuals can develop robust problem-solving capabilities.

How does mindset influence the problem-solving process?

Mindset and problem-solving, definitions matter.

Mindset shapes perception. It influences behavior. Carol Dweck explains this well. She distinguishes between fixed and growth mindsets. The former sees abilities as static. The latter views skills as malleable.

Impact on Approach

A fixed mindset limits. It avoids challenges. It fears failure. A growth mindset embraces difficulties. It perseveres through setbacks. It learns from criticism. Thus, mindset sets the stage for problem-solving.

Handling Challenges

With a fixed mindset, individuals shun complex problems. They prefer the familiar. This hinders creative solutions. In contrast, a growth mindset cultivates resilience. It encourages innovative thinking. It approaches obstacles with optimism.

Strategies and Techniques

Mindset influences strategy choice. A fixed mindset might select safe, known methods. It runs from risks. A growth mindset seeks diverse options. It considers multiple perspectives. It values the learning process.

Adaptability and Flexibility

Problem-solving requires adaptability. Fixed mindsets struggle here. They prefer predictability. Growth mindsets excel in adaptability. They pivot as needed. They reframe problems effectively.

Collaboration and Feedback

Problems often need teamwork. A fixed mindset may resist collaboration. It views aid as weakness. Conversely, a growth mindset values input. It appreciates different viewpoints. It utilizes collective intelligence.

Outcomes and Responses

Reactions to outcomes vary by mindset. A fixed mindset despairs over failure. It cannot separate effort from ability. A growth mindset learns from outcomes. It acknowledges effort. It refines approaches accordingly.

Long-term Effects

A growth mindset leads to continuous improvement. It sees problems as learning chances. It enhances lifelong skills. A fixed mindset stagnates. It avoids growth opportunities. It yields fewer personal advancements.

In sum, mindset deeply influences how we solve problems. It affects approach, adaptability, and outcomes. Cultivating a growth mindset can greatly enhance problem-solving abilities.

Can mindset mastery significantly improve my problem-solving skills?

Can mindset mastery improve problem-solving skills, understanding mindset.

Mindset shapes perception . It steers actions. Experts agree on its importance. Carol Dweck introduced mindset distinctions. She highlights fixed and growth mindsets.

Fixed vs. Growth Mindset

A fixed mindset limits possibilities. Challenges become threats. Effort seems futile. Growth mindset differs greatly. Challenges are opportunities. Effort is the path to mastery.

Mindset mastery fosters enhanced problem-solving skills. Here's how:

Persistence : Growth mindset encourages perseverance.

Resilience : Setbacks become learning experiences.

Adaptability : Flexible thinking arises.

Innovation : Creative solutions are welcomed.

Open-mindedness : Different perspectives get consideration.

Embracing Challenges

View problems as puzzles. This shift matters. It turns anxiety into curiosity.

Process Over Outcome

Focus on learning . Mastery comes from process. Outcomes improve as a result.

Feedback and Growth

Seek constructive criticism . Feedback fuels improvement. It transforms problem-solving ability.

incremental Progress

Celebrate small victories. They add up. They lead to significant improvements.

Collaborative Problem-Solving

Collaborate with others . Different viewpoints enhance solutions. Teamwork broadens thinking.

Yes, mindset mastery can improve problem-solving. It requires dedication. Change does not happen overnight. Practice fosters growth. Cultivate a growth mindset. Watch your problem-solving skills transform.

He is a content producer who specializes in blog content. He has a master's degree in business administration and he lives in the Netherlands.

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Mastering the Problem Definition Process: A Guide

How to Develop a Problem Solving Mindset?

What was the last problem you faced at work?

• An employee issue?
• A difficult client?
• Non-payment?
• Vendor mismanagement? 

Problems are inevitable. The question is — how do you solve these problems?

As defined by MIT , “problem-solving is the process of identifying a problem, developing possible solution paths, and taking the appropriate course of action.”

Problem-solving mindset is an important skill set for any professional especially if you are an entrepreneur, manager, or someone in the leadership team in an organization. 

Be it in life or at the workplace , a problem-solving mindset helps to keep the surrounding under control while exploring new opportunities. Here are some tips to help you develop a problem-solving mindset. 

6 steps to develop a problem-solving mindset

No business is immune to problems . If you are in a management role, you will be focusing a lot of your time in identifying and solving problems. 

Having a problem-solving mindset is the skill that will help you in the long run. Here’s how you can develop a problem-solving mindset. 

1.    Embrace the problem

The word “problem” has a negative impact on our minds. 

When someone says “ there is a problem ” the brain starts focusing more on the problem and suppresses the mind to come up with a solution . When you embrace a problem and acknowledge it as a part and parcel of life and work, you will have a more open outlook towards it. This will help you focus more on the solution instead of just brooding over the problem. 

Here is a quick tip: Every morning get up from sleep expecting to encounter problems at work. When your mind is prepared to encounter a problem, you will do better at solving it. 

2. Focus on the solution

You can spend time obsessing over what’s gone wrong or you can shift your focus on coming up with solutions. The choice is yours. 

Instead of focussing on the problem, adopt a solution-focused approach . The key principle of this approach is are based on two simple ideas: 

Here is a classic example of how Honda did away with what didn’t work for them and focused on what worked for them when they forayed into the US motorcycle market.

As quoted in HBR , “In 1958, the American motorcycle market was dominated by robust players like Harley Davidson and Honda’s bike was not able to compete with it. 

At the same time, it was found by Honda that its smaller motorcycles that were mainly used by its employees to run errands in town were gaining popularity among young buyers who wanted affordable, convenient, and independent transportation. 

Soon, Honda realized this and changed its strategy. Instead of its giant bikes, it started focusing on selling its small bikes. Thus, Honda from no presence in the US market made 63% of the market in 1959.”

3. Come up with all possible solutions

Start with listing down all the solutions that you can think of. If needed, brainstorm with your team to come up with all the possible solutions.

Let’s say, a recent employee survey revealed that your employees are dissatisfied with the leadership communication. Now, that’s a problem.

What can be the possible solutions?

When you make a list of all possible solutions, you’re in a better place to evaluate options and measure effectiveness. 

It’s a good idea to use mind mapping tools to visualize all the possible solutions, weigh their pros and cons, and make a more informed decision. 

4. Analyze the root cause

To nurture a positive mindset you need to focus more on the solution. To do so, analyze the root cause of the problem. 

Sakichi Toyoda’s 5 Why Technique initially used at Toyota is a fantastic tool to analyze the root cause. The philosophy of this technique is simple. Whenever there is a problem, ask the question ‘Why’ five times. This helps to devise a countermeasure for the problem. You then follow through it until the problem is solved and stop recurring. 

This technique works well when the problem is simple to moderate. For more critical problems, different techniques like cause and effect analysis or failure mode and effects analysis might be more suitable. 

5. Take on a new perspective

See your problems as opportunities to grow. 

If you are too bothered with a nagging issue, take a step back and try to look at it with a new perspective . Brainstorming sessions with others also help you to see things with a new perspective which you might have missed out on otherwise. 

When you see a problem with a fresh perspective, you see it as an opportunity to grow and come up with a new solution. 

6. Implement solutions and monitor them

Once you identify the problem and come up with all the possible solutions, put down all your information in one place. The more information you have, the chances for a positive outcome is better. Now, go through all the options, choose the best-suited one for the situation and set measurable goals. 

Finally, it is time to implement the solution. So, if the problem was exceeding budgets for overheads, measure and monitor if the new solution has been able to reduce it? If not, you need to relook at your solution and come up with an alternative solution. 

A problem-solving mindset is an asset to any organization. It is more than just a skill. 

A person with a problem-solving mindset sees a problem as an opportunity to grow and is motivated to find solutions, thereby focussing on growth and achieving positive results.  ___________________________________________________________________________

Adela Belin is a content marketer and blogger at Writers Per Hour . She is passionate about sharing stories with the hope to make a difference in people’s lives and contribute to their personal and professional growth. Find her on Twitter and LinkedIn .  

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Be your own Mr. Wolf: Grow you problem solving mindset

When we talk about Design Thinking we often claim that it makes us capable of solving complex problems and detecting new business opportunities. Following the methodology allows us to break the problem in smaller little problems that are easier to tackle and so, making the big problem a quite easy task. It all sounds good, but it is not actually that easy; it requires training and of course skills, many of which are very related to the topics we have already talked in this blog, such as empathy, teamwork, collaboration, etc. All that group of skills is what we call problem solving mindset . There is a fact you can not oversee, things get complicated and different from what we planned, even with the best planning. There are facts we cannot control and we must be ready to act in those situations.  

It doesn’t matter if you need to improve your company’s results, get better and more productive contacts, find a new way to develop your career; you would thank having a problem solving mindset. A problem solving mindset will help you in many different tasks you daily encounter.

If you are able to embrace a problem solving mindset, you will be more confident and ready-to-action when needed, you will be seen as a colleague you can rely on and a very important part of a team.

But how can we gain that mindset? Here there are 5 of the most important concepts that are embedded in the Design Thinking methodology and you should bear in mind when presented with a problem:

– Take it easy . Do not lose your nerves, there are situations that can be very difficult and you might start thinking about the consequences of it before it actually happens, getting angry and losing all the time you have left to solve it  complaining instead of doing. Losing your temperament will affect you and your team and many ideas and solutions might never be discovered if that happens. You have to embrace the situation and look for the positive aspects it has.

– Accept the challenge . Do not take it as a problem, a pain or a burden, think of it as an opportunity to prove your value and it will definitely look much easier rather quickly. Problems don’t go away by ignoring them, if your competitors are doing better than you maybe isn’t luck, maybe we can improve our performance; just take it.

– Be curious and gather reliable information . We have already talked about how important empathy is to get as many true and useful information to our projects. This will be critical to the outcome of the project. Do not look at things, see them instead; have an active observation of all the facts and ask yourself why things are the way they are even if they have always been that way. Don’t be afraid of asking, things many times have no clear reason to be on certain manner, they simply are that way because it was the best someone imagined at some point, but it can be certainly improved.

– Define the challenge . If you want to solve something, better know what it is and more importantly, what do you want to achieve. Taking a step back and considering why that is important to you ( get outside the box ), will help you see it clear. If you don’t know what is the final goal all your effort might end on simply changing the problem or hiding it for a while. Consider you work in a team who has to solve a problem, but there is not a clear why, there is not a horizon to look at and direct yourself; in that situation is very likeable your team will start breaking down with many different unclear paths to follow and even blaming would come out to end that disaster.

– Be critical and self-demanding . Things sometimes have common or traditional solutions that seem ok and they might sometimes be, but we are looking for the best. The first solutions that come to mind are normally rather obvious and will lead you to the point where you started. If you want to make an impact and really innovate, try to go further, work in teams, share ideas, as many as you can, and don’t be vague. Motivate yourself with the challenge you are facing, enjoy the way and you will want the best for your project, so you will be more likely to innovate.

So now, whether you are trying to make new innovative product in your company or improving, setting up a company or improving all the aspects of your life: you are ready to tackle it, though we certainly hope those are very different of those Mr Wolf  faced in the Pulp Fiction movie 😉

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Enrique Saavedra

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7 Problem Solving Skills That Aren’t Just Buzzwords (+ Resume Example)

• Julia Mlcuchova , 
• Updated April 8, 2024 9 min read

Problem-solving skills are something everybody should include on their resume, yet only a few seem to understand what these skills actually are. If you've always felt that the term "problem-solving skills" is rather vague and wanted to know more, you've come to the right place.

In this article, we're going to explain what problem-solving skills really mean. We'll talk about what makes up good problem-solving skills and give you tips on how to get better at them. You'll also find out how to make your problem-solving abilities look more impressive to those who might want to hire you.

Sounds good, right? Curious to learn more? 

In this article we’ll show you:

• What are problem solving skills;
• Why are they important; 
• Specific problem solving skills examples;
• How to develop your problem solving skills;
• And, how to showcase them on your resume.

Table of Contents

Click on a section to skip

What are problem solving skills?

Why are problem solving skills important, the best 7 problem solving skills examples, how to develop problem solving skills, problem solving skills resume example, key takeaways: problem solving skills.

First of all, they're more than just a buzzword!

Problem-solving skills are a set of specific abilities that allow you to deal with unexpected situations in the workplace, whether it be job related or team related. 

It's a complex process that involves several “sub skills” or “sub steps,” namely:

• Recognizing and identifying the issue at hand.
• Breaking the problem down into smaller parts and analyzing how they relate to one another. 
• Creating potential solutions to the problem, evaluating them and picking the best one.  
• Applying the chosen solution and assessing its outcome. 
• Learning from the whole process to deal with future problems more effectively. 

As you can see, it's not just about solving problems that are right in front of us, but also about predicting potential issues and being prepared to deal with them before they arise.  

Despite what you may believe, problem-solving skills aren't just for managers . 

Think about it this way: Why do employers hire employees in the first place? To solve problems for them!

And, as we all know, problems don't discriminate. In other words, it doesn't matter whether you're just an intern, an entry-level professional, or a seasoned veteran, you'll constantly face some kind of challenges. And the only difference is in how complex they will get.

This is also reflected in the way employers assess suitability of potential job candidates. 

In fact, research shows that the ability to deal with unexpected complications is prioritized by an overwhelming 60% of employers across all industries, making it one of the most compelling skills on your resume.

So, regardless of your job description or your career level, you're always expected to find solutions for problems, either independently or as a part of a team. 

And that's precisely what makes problem-solving skills so invaluable and universal ! 

Wondering how good is your resume?

Find out with our AI Resume Checker! Just upload your resume and see what can be improved.

As we've said before, problem-solving isn't really just one single skill. 

Instead, your ability to handle workplace issues with composure depends on several different “sub-skills”. 

So, which specific skills make an employee desirable even for the most demanding of recruiters? 

In no particular order, you should focus on these 7 skills : 

• Analytical skills
• Research skills
• Critical thinking 
• Decision-making
• Collaboration
• Having a growth mindset

Let's have a look at each of them in greater detail!

#1 Analytical skills

Firstly, to truly understand complex problems, you need to break them down into more manageable parts . Then, you observe them closely and ask yourself: “ Which parts work and which don't,” How do these parts contribute to the problem as a whole,” and "What exactly needs to be fixed?” In other words, you gather data , you study it, and compare it - all to pinpoint the cause of the issue as closely as possible.

#2 Research skills

Another priceless tool is your research skills (sometimes relying on just one source of information isn't enough). Besides, to make a truly informed decision , you'll have to dig a little deeper. Being a good researcher means looking for potential solutions to a problem in a wider context. For example: going through team reports, customer feedback, quarterly sales or current market trends.  

#3 Critical thinking

Every employer wants to hire people who can think critically. Yet, the ability to evaluate situations objectively and from different perspectives , is actually pretty hard to come by. But as long as you stay open-minded, inquisitive, and with a healthy dose of skepticism, you'll be able to assess situations based on facts and evidence more successfully. Plus, critical thinking comes in especially handy when you need to examine your own actions and processes. 

 #4 Creativity

Instead of following the old established processes that don't work anymore, you should feel comfortable thinking outside the box. The thing is, problems have a nasty habit of popping up unexpectedly and rapidly. And sometimes, you have to get creative in order to solve them fast. Especially those that have no precedence. But this requires a blend of intuition, industry knowledge, and quick thinking - a truly rare combination. 

#5 Decision-making

The analysis, research, and brainstorming are done. Now, you need to look at the possible solutions, and make the final decision (informed, of course). And not only that, you also have to stand by it ! Because once the train gets moving, there's no room for second guessing. Also, keep in mind that you need to be prepared to take responsibility for all decisions you make. That's no small feat! 

#6 Collaboration

Not every problem you encounter can be solved by yourself alone. And this is especially true when it comes to complex projects. So, being able to actively listen to your colleagues, take their ideas into account, and being respectful of their opinions enables you to solve problems together. Because every individual can offer a unique perspective and skill set. Yes, democracy is hard, but at the end of the day, it's teamwork that makes the corporate world go round. 

#7 Having a growth mindset

Let's be honest, no one wants their work to be riddled with problems. But facing constant challenges and changes is inevitable. And that can be scary! However, when you're able to see these situations as opportunities to grow instead of issues that hold you back, your problem solving skills reach new heights. And the employers know that too!

Now that we've shown you the value problem-solving skills can add to your resume, let's ask the all-important question: “How can I learn them?”

Well…you can't. At least not in the traditional sense of the word. 

Let us explain: Since problem-solving skills fall under the umbrella of soft skills , they can't be taught through formal education, unlike computer skills for example. There's no university course that you can take and graduate as a professional problem solver. 

But, just like other interpersonal skills, they can be nurtured and refined over time through practice and experience. 

Unfortunately, there's no one-size-fits-all approach, but the following tips can offer you inspiration on how to improve your problem solving skills:

• Cultivate a growth mindset. Remember what we've said before? Your attitude towards obstacles is the first step to unlocking your problem-solving potential. 
• Gain further knowledge in your specialized field. Secondly, it's a good idea to delve a little deeper into your chosen profession. Because the more you read on a subject, the easier it becomes to spot certain patterns and relations.  
• Start with small steps. Don't attack the big questions straight away — you'll only set yourself up for failure. Instead, start with more straightforward tasks and work your way up to more complex problems. 
• Break problems down into more digestible pieces. Complex issues are made up of smaller problems. And those can be further divided into even smaller problems, and so on. Until you're left with only the basics. 
• Don't settle for a single solution. Instead, keep on exploring other possible answers.
• Accept failure as a part of the learning process. Finally, don't let your failures discourage you. After all, you're bound to misstep a couple of times before you find your footing. Just keep on practicing. 

How to improve problem solving skills with online courses

While it’s true that formal education won’t turn you into a master problem solver, you can still hone your skills with courses and certifications offered by online learning platforms :

• Analytical skills. You can sharpen your analytical skills with Data Analytics Basics for Everyone from IBM provided by edX (Free); or Decision Making and Analytical Thinking: Fortune 500 provided by Udemy (＄21,74).
• Creativity. And, to unlock your inner creative mind, you can try Creative Thinking: Techniques and Tools for Success from the Imperial College London provided by Coursera (Free).
• Critical thinking. Try Introduction to Logic and Critical Thinking Specialization from Duke University provided by Coursera (Free); or Logical and Critical Thinking offered by The University of Auckland via FutureLearn.  
• Decision-making. Or, you can learn how to become more confident when it's time to make a decision with Decision-Making Strategies and Executive Decision-Making both offered by LinkedIn Learning (1 month free trial).
• Communication skills . Lastly, to improve your collaborative skills, check out Communicating for Influence and Impact online at University of Cambridge. 

The fact that everybody and their grandmothers put “ problem-solving skills ” on their CVs has turned the phrase into a cliche. 

But there's a way to incorporate these skills into your resume without sounding pretentious and empty. Below, we've prepared a mock-up resume that manages to do just that.

FYI, if you like this design, you can use the template to create your very own resume. Just click the red button and fill in your information (or let the AI do it for you).

Problem solving skills on resume example

This resume was written by our experienced resume writers specifically for this profession.

Why this example works?

• Firstly, the job description itself is neatly organized into bullet points .  
• Instead of simply listing soft skills in a skills section , you can incorporate them into the description of your work experience entry.  
• Also, the language here isn't vague . This resume puts each problem-solving skill into a real-life context by detailing specific situations and obstacles. 
• And, to highlight the impact of each skill on your previous job position, we recommend quantifying your results whenever possible. 
• Finally, starting each bullet point with an action verb (in bold) makes you look more dynamic and proactive.

To sum it all up, problem-solving skills continue gaining popularity among employers and employees alike. And for a good reason!

Because of them, you can overcome any obstacles that stand in the way of your professional life more efficiently and systematically. 

In essence, problem-solving skills refer to the ability to recognize a challenge, identify its root cause, think of possible solutions , and then implement the most effective one. 

Believing that these skills are all the same would be a serious misconception. In reality, this term encompasses a variety of different abilities , including:

In short, understanding, developing, and showcasing these skills, can greatly boost your chances at getting noticed by the hiring managers. So, don't hesitate and start working on your problem-solving skills right now!

Julia has recently joined Kickresume as a career writer. From helping people with their English to get admitted to the uni of their dreams to advising them on how to succeed in the job market. It would seem that her career is on a steadfast trajectory. Julia holds a degree in Anglophone studies from Metropolitan University in Prague, where she also resides. Apart from creative writing and languages, she takes a keen interest in literature and theatre.

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Beginner Guide: Why & How to Develop Problem-Solving Mindset for Challenging Workplace?

Whether you just want to improve your productivity, make your stance at a relationship better, or simply just want to resolve conflict, developing a problem-solving mindset is a critical factor. Many people often go wrong by overlooking this essential factor in every aspect of our lives. Sometimes, even with the best planning and preparation and making sure that everything turns out as expected, things do go wrong, and there is nothing you can do about it.

For instance, the whole planet is suffering from the Corona Virus outbreak as we talk about it. The pandemic has shaken the world ever since it was first discovered in China four months ago. Ever since then, every plan, event, work, school, and even as random as your grocery trips have been abruptly stopped. We all have been asked to stay home, and it doesn’t matter if it means that you have to work from home. The only way to stay safe in this situation is to stay indoors as much as possible.

Now in such a situation where anxiety is at an all-time high, and everybody seems to have been deeply hit by it in one way or the other, it is crucial to keep a cool head and an equally positive attitude. It’s about time developing a problem solving will come in handy and keep all the pandemic woes at bay.

A Step By Step Guide to Develop a Problem Solving Mindset for Working At Home

Therefore, here we have listed a step-by-step guide to help you develop a problem-solving mindset for working from home during these challenging times and just keeping calm in general to get through this abrupt phase in our lives.

Step 1: Contribute to have a working environment

The environment plays a massive role in how you think. Our surroundings affect our thinking more than we value them for doing so. Many people complain that it gets difficult to work from home. The reason is that we find ourselves in our comfort zone at home where we hardly get time to think about work, especially if you have a family.

If you don’t have any experience prior to this of working from home, then you will find it difficult to take your mind away from its resting phase to working mode. Thus, it is only viable to first contribute to having a working environment. Choose a room away from the main hall in order to lower distractions and set up your work desk there. Let your family know about timings, so they don’t disturb you when you finally focus on work.

Step 2: Be meticulous yet adaptable

Being meticulous is a great virtue to have most of the time, but that doesn’t mean if you are very particular and precise about things, you cannot get your head around other aspects that should be rather adaptable. Especially if we consider the current situation, then it is not something we are used to. Working from home and just generally staying indoors has been hard on even celebrities that we know for having the most positive outlook on life.

Thus, it is understandable if you are also finding it hard to adapt to sudden changes. Going against how you would want things specifically for them to work in your favor shouldn’t mean that you are unable to turn things around. You should be flexible enough to make any situation work in your support no matter how difficult it gets.

Step 3: Communication is crucial

You cannot expect that not talk about a problem and keep worrying about it on your own would get you through the situation. Just because now all of a sudden you and your workmates have been thrown miles apart to sit in their private home offices and work, doesn’t mean you cannot hit up each other and talk on conference calls.

Technology should be considered a huge blessing at this time because if it weren’t for apps like Whatsapp, Face Time, and Zoom , it would have become exceedingly difficult. So now that you are privileged to have such accessible routes for communication, utilize them efficiently. Understand that now this is the only way you can interact with each other, so don’t break the communication and address issues as soon as they arise.

Step 4: Take responsibility

Do not go on to waste your time arguing over things. It can get complicated already to put a point across over a conference or a video call if you are just used to interacting and discussing issues with your teammates in person. And heating up a discussion can very quickly manifest into something against work ethics.

Therefore, even if it is not your mistake and somebody else’s, making them accept and deal with the difficulty of that person, for now, is not necessary. Take responsibility as a bigger person and start by thinking about how you can correct things that have gone wrong. Verily your team leader or manager would notice this, and it will add up positively in your credibility. You can even discuss it with them personally afterward to point-out.

Step 5: Get into the problem-solving attitude

Now that you have made a healthy working environment, communicated your issues, and taken the responsibility to set things straight, it’s time to get in the right headspace with the right attitude. Most of the time, it is not the actual problem that is causing concerns, but how we react to it. That is why it is vital to get into the problem-solving attitude before going all in.

If in your head you don’t feel as confident for addressing an issue, then maybe your outcome will reflect that. You can even take personal statements help to help you get in the right frame of mind. Define the problem in your head first and be confident that you can work your way around it. Being stuck at home and having a monotonous routine can get in the way and put you to a slump, but your attitude should not be affected.

Step 6: Believe that there is a way out

The obvious next step is in knowing and firmly believing that there is a way out of the issue at hand. Sometimes shaky confidence can lead to diminished belief and insecurity that you will ever see yourself out of the problem. Considering the current situation we are in, it has become quite inevitable to feel this particular way, but developing a problem-solving mindset at its core starts with the belief that there is a solution to the problem you are facing.

Sooner or later, you will be able to find it. If you lose at this step, you might want to reconsider all the steps above and question if you have yet to perfect them before you come back to this step and conquer it this time.

Step 7: Recognize patterns that lead to this situation

Sometimes a recurring issue has a recurring pattern of occurrence as well. It takes a sharp mind to be able to pick on it right away. However, even if you can’t recognize the pattern right from the get-go, then give it some thought. Take your time to think about it from the very beginning and communicate with your teammates and your manager as much as you can to discuss ideas back and forth.

Sometimes a difference of perspective and opinion can also help in seeing a situation differently and ultimately finding a way out of it. Many people think they can do things on their own, and their own ego gets in the way. You shouldn’t be in that frame of mind. Instead, be open to different opinions and viewpoints as they may play better in your favor.

Step 8: Define your desired outcomes

Now that you are moving forward and find yourself on the right track, it is about time you define your desired outcomes. Highlight the end goals, more significant objectives, and your expected result of a problem at hand.

Knowing what you are working towards will keep you on track and motivated throughout to keep working hard without stopping. We are humans, and an incentive is always what keeps us motivated for doing tasks no matter how difficult and challenging they are. Therefore, align your actions with the end goal and keep moving forward.

Step 9: Keep moving forward

No matter what hurdles appear or you might even feel that you are going in circles, keep moving forward. Stopping is not the option here. An issue, if prolonged, can cause more damage than it already is meant to. Thus, discipline your mind to not stop and keep moving forward with the available resources and making your way around the hurdles. If an issue is causing you to a halt, then stop, think act and then move forward.

Try not to lose track of the more significant objective at the end of your problem-solving. The only thing that has changed is the place where you are working and how you are working. We all will agree that ever since the pandemic has hit, the work has been doubled and become increasingly difficult, but then that is the challenge, and you will rightfully conquer it.

Step 10: Learn from the past and strategize the future

Lastly, now that you are well on track and successfully powering through learning from your past mistakes and strategize the future accordingly. Mistakes and lessons that we determine in the past can help us focus more intently on the future. We can now notice recurring patterns before they get out of hand, communicate our issues with fellow mates, practice self-discipline, adapt and improvise as well as incentivize our goals and visions.

In Conclusion

All in all, a problem-solving mindset at the end of the day is not that hard to achieve if you practice self-discipline and are self-aware. The pandemic has shaken the whole planet. None of us is alone in this situation, and as much as it would daunt us to be home, staying home is the only way we are safe and able to avoid spreading and prolonging this situation.

These times might be tough, but looking on the brighter side of things that you are getting to spend more time with your family should ease things out until we are finally able to step out. Till then, stay safe and stay at home!

Author Bio: Amanda Jerelyn is currently working as an Associate Consultant at Crowd Writer, an excellent platform to get research proposal writing service UK . She is a stay-at-home single mother. Amanda, having tackled work from home for quite some time now, likes to share her short-coming and experiences through her blog.

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A Crash Course in Critical Thinking

What you need to know—and read—about one of the essential skills needed today..

Posted April 8, 2024 | Reviewed by Michelle Quirk

• In research for "A More Beautiful Question," I did a deep dive into the current crisis in critical thinking.
• Many people may think of themselves as critical thinkers, but they actually are not.
• Here is a series of questions you can ask yourself to try to ensure that you are thinking critically.

Conspiracy theories. Inability to distinguish facts from falsehoods. Widespread confusion about who and what to believe.

These are some of the hallmarks of the current crisis in critical thinking—which just might be the issue of our times. Because if people aren’t willing or able to think critically as they choose potential leaders, they’re apt to choose bad ones. And if they can’t judge whether the information they’re receiving is sound, they may follow faulty advice while ignoring recommendations that are science-based and solid (and perhaps life-saving).

Moreover, as a society, if we can’t think critically about the many serious challenges we face, it becomes more difficult to agree on what those challenges are—much less solve them.

On a personal level, critical thinking can enable you to make better everyday decisions. It can help you make sense of an increasingly complex and confusing world.

In the new expanded edition of my book A More Beautiful Question ( AMBQ ), I took a deep dive into critical thinking. Here are a few key things I learned.

First off, before you can get better at critical thinking, you should understand what it is. It’s not just about being a skeptic. When thinking critically, we are thoughtfully reasoning, evaluating, and making decisions based on evidence and logic. And—perhaps most important—while doing this, a critical thinker always strives to be open-minded and fair-minded . That’s not easy: It demands that you constantly question your assumptions and biases and that you always remain open to considering opposing views.

In today’s polarized environment, many people think of themselves as critical thinkers simply because they ask skeptical questions—often directed at, say, certain government policies or ideas espoused by those on the “other side” of the political divide. The problem is, they may not be asking these questions with an open mind or a willingness to fairly consider opposing views.

When people do this, they’re engaging in “weak-sense critical thinking”—a term popularized by the late Richard Paul, a co-founder of The Foundation for Critical Thinking . “Weak-sense critical thinking” means applying the tools and practices of critical thinking—questioning, investigating, evaluating—but with the sole purpose of confirming one’s own bias or serving an agenda.

In AMBQ , I lay out a series of questions you can ask yourself to try to ensure that you’re thinking critically. Here are some of the questions to consider:

• Why do I believe what I believe?
• Are my views based on evidence?
• Have I fairly and thoughtfully considered differing viewpoints?
• Am I truly open to changing my mind?

Of course, becoming a better critical thinker is not as simple as just asking yourself a few questions. Critical thinking is a habit of mind that must be developed and strengthened over time. In effect, you must train yourself to think in a manner that is more effortful, aware, grounded, and balanced.

For those interested in giving themselves a crash course in critical thinking—something I did myself, as I was working on my book—I thought it might be helpful to share a list of some of the books that have shaped my own thinking on this subject. As a self-interested author, I naturally would suggest that you start with the new 10th-anniversary edition of A More Beautiful Question , but beyond that, here are the top eight critical-thinking books I’d recommend.

The Demon-Haunted World: Science as a Candle in the Dark , by Carl Sagan

This book simply must top the list, because the late scientist and author Carl Sagan continues to be such a bright shining light in the critical thinking universe. Chapter 12 includes the details on Sagan’s famous “baloney detection kit,” a collection of lessons and tips on how to deal with bogus arguments and logical fallacies.

Clear Thinking: Turning Ordinary Moments Into Extraordinary Results , by Shane Parrish

The creator of the Farnham Street website and host of the “Knowledge Project” podcast explains how to contend with biases and unconscious reactions so you can make better everyday decisions. It contains insights from many of the brilliant thinkers Shane has studied.

Good Thinking: Why Flawed Logic Puts Us All at Risk and How Critical Thinking Can Save the World , by David Robert Grimes

A brilliant, comprehensive 2021 book on critical thinking that, to my mind, hasn’t received nearly enough attention . The scientist Grimes dissects bad thinking, shows why it persists, and offers the tools to defeat it.

Think Again: The Power of Knowing What You Don't Know , by Adam Grant

Intellectual humility—being willing to admit that you might be wrong—is what this book is primarily about. But Adam, the renowned Wharton psychology professor and bestselling author, takes the reader on a mind-opening journey with colorful stories and characters.

Think Like a Detective: A Kid's Guide to Critical Thinking , by David Pakman

The popular YouTuber and podcast host Pakman—normally known for talking politics —has written a terrific primer on critical thinking for children. The illustrated book presents critical thinking as a “superpower” that enables kids to unlock mysteries and dig for truth. (I also recommend Pakman’s second kids’ book called Think Like a Scientist .)

Rationality: What It Is, Why It Seems Scarce, Why It Matters , by Steven Pinker

The Harvard psychology professor Pinker tackles conspiracy theories head-on but also explores concepts involving risk/reward, probability and randomness, and correlation/causation. And if that strikes you as daunting, be assured that Pinker makes it lively and accessible.

How Minds Change: The Surprising Science of Belief, Opinion and Persuasion , by David McRaney

David is a science writer who hosts the popular podcast “You Are Not So Smart” (and his ideas are featured in A More Beautiful Question ). His well-written book looks at ways you can actually get through to people who see the world very differently than you (hint: bludgeoning them with facts definitely won’t work).

A Healthy Democracy's Best Hope: Building the Critical Thinking Habit , by M Neil Browne and Chelsea Kulhanek

Neil Browne, author of the seminal Asking the Right Questions: A Guide to Critical Thinking, has been a pioneer in presenting critical thinking as a question-based approach to making sense of the world around us. His newest book, co-authored with Chelsea Kulhanek, breaks down critical thinking into “11 explosive questions”—including the “priors question” (which challenges us to question assumptions), the “evidence question” (focusing on how to evaluate and weigh evidence), and the “humility question” (which reminds us that a critical thinker must be humble enough to consider the possibility of being wrong).

Warren Berger is a longtime journalist and author of A More Beautiful Question .

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Do You Understand the Problem You’re Trying to Solve?

To solve tough problems at work, first ask these questions.

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Problem solving skills are invaluable in any job. But all too often, we jump to find solutions to a problem without taking time to really understand the dilemma we face, according to Thomas Wedell-Wedellsborg , an expert in innovation and the author of the book, What’s Your Problem?: To Solve Your Toughest Problems, Change the Problems You Solve .

In this episode, you’ll learn how to reframe tough problems by asking questions that reveal all the factors and assumptions that contribute to the situation. You’ll also learn why searching for just one root cause can be misleading.

Key episode topics include: leadership, decision making and problem solving, power and influence, business management.

HBR On Leadership curates the best case studies and conversations with the world’s top business and management experts, to help you unlock the best in those around you. New episodes every week.

• Listen to the original HBR IdeaCast episode: The Secret to Better Problem Solving (2016)
• Find more episodes of HBR IdeaCast
• Discover 100 years of Harvard Business Review articles, case studies, podcasts, and more at HBR.org .

HANNAH BATES: Welcome to HBR on Leadership , case studies and conversations with the world’s top business and management experts, hand-selected to help you unlock the best in those around you.

Problem solving skills are invaluable in any job. But even the most experienced among us can fall into the trap of solving the wrong problem.

Thomas Wedell-Wedellsborg says that all too often, we jump to find solutions to a problem – without taking time to really understand what we’re facing.

He’s an expert in innovation, and he’s the author of the book, What’s Your Problem?: To Solve Your Toughest Problems, Change the Problems You Solve .

  In this episode, you’ll learn how to reframe tough problems, by asking questions that reveal all the factors and assumptions that contribute to the situation. You’ll also learn why searching for one root cause can be misleading. And you’ll learn how to use experimentation and rapid prototyping as problem-solving tools.

This episode originally aired on HBR IdeaCast in December 2016. Here it is.

SARAH GREEN CARMICHAEL: Welcome to the HBR IdeaCast from Harvard Business Review. I’m Sarah Green Carmichael.

Problem solving is popular. People put it on their resumes. Managers believe they excel at it. Companies count it as a key proficiency. We solve customers’ problems.

The problem is we often solve the wrong problems. Albert Einstein and Peter Drucker alike have discussed the difficulty of effective diagnosis. There are great frameworks for getting teams to attack true problems, but they’re often hard to do daily and on the fly. That’s where our guest comes in.

Thomas Wedell-Wedellsborg is a consultant who helps companies and managers reframe their problems so they can come up with an effective solution faster. He asks the question “Are You Solving The Right Problems?” in the January-February 2017 issue of Harvard Business Review. Thomas, thank you so much for coming on the HBR IdeaCast .

THOMAS WEDELL-WEDELLSBORG: Thanks for inviting me.

SARAH GREEN CARMICHAEL: So, I thought maybe we could start by talking about the problem of talking about problem reframing. What is that exactly?

THOMAS WEDELL-WEDELLSBORG: Basically, when people face a problem, they tend to jump into solution mode to rapidly, and very often that means that they don’t really understand, necessarily, the problem they’re trying to solve. And so, reframing is really a– at heart, it’s a method that helps you avoid that by taking a second to go in and ask two questions, basically saying, first of all, wait. What is the problem we’re trying to solve? And then crucially asking, is there a different way to think about what the problem actually is?

SARAH GREEN CARMICHAEL: So, I feel like so often when this comes up in meetings, you know, someone says that, and maybe they throw out the Einstein quote about you spend an hour of problem solving, you spend 55 minutes to find the problem. And then everyone else in the room kind of gets irritated. So, maybe just give us an example of maybe how this would work in practice in a way that would not, sort of, set people’s teeth on edge, like oh, here Sarah goes again, reframing the whole problem instead of just solving it.

THOMAS WEDELL-WEDELLSBORG: I mean, you’re bringing up something that’s, I think is crucial, which is to create legitimacy for the method. So, one of the reasons why I put out the article is to give people a tool to say actually, this thing is still important, and we need to do it. But I think the really critical thing in order to make this work in a meeting is actually to learn how to do it fast, because if you have the idea that you need to spend 30 minutes in a meeting delving deeply into the problem, I mean, that’s going to be uphill for most problems. So, the critical thing here is really to try to make it a practice you can implement very, very rapidly.

There’s an example that I would suggest memorizing. This is the example that I use to explain very rapidly what it is. And it’s basically, I call it the slow elevator problem. You imagine that you are the owner of an office building, and that your tenants are complaining that the elevator’s slow.

Now, if you take that problem framing for granted, you’re going to start thinking creatively around how do we make the elevator faster. Do we install a new motor? Do we have to buy a new lift somewhere?

The thing is, though, if you ask people who actually work with facilities management, well, they’re going to have a different solution for you, which is put up a mirror next to the elevator. That’s what happens is, of course, that people go oh, I’m busy. I’m busy. I’m– oh, a mirror. Oh, that’s beautiful.

And then they forget time. What’s interesting about that example is that the idea with a mirror is actually a solution to a different problem than the one you first proposed. And so, the whole idea here is once you get good at using reframing, you can quickly identify other aspects of the problem that might be much better to try to solve than the original one you found. It’s not necessarily that the first one is wrong. It’s just that there might be better problems out there to attack that we can, means we can do things much faster, cheaper, or better.

SARAH GREEN CARMICHAEL: So, in that example, I can understand how A, it’s probably expensive to make the elevator faster, so it’s much cheaper just to put up a mirror. And B, maybe the real problem people are actually feeling, even though they’re not articulating it right, is like, I hate waiting for the elevator. But if you let them sort of fix their hair or check their teeth, they’re suddenly distracted and don’t notice.

But if you have, this is sort of a pedestrian example, but say you have a roommate or a spouse who doesn’t clean up the kitchen. Facing that problem and not having your elegant solution already there to highlight the contrast between the perceived problem and the real problem, how would you take a problem like that and attack it using this method so that you can see what some of the other options might be?

THOMAS WEDELL-WEDELLSBORG: Right. So, I mean, let’s say it’s you who have that problem. I would go in and say, first of all, what would you say the problem is? Like, if you were to describe your view of the problem, what would that be?

SARAH GREEN CARMICHAEL: I hate cleaning the kitchen, and I want someone else to clean it up.

THOMAS WEDELL-WEDELLSBORG: OK. So, my first observation, you know, that somebody else might not necessarily be your spouse. So, already there, there’s an inbuilt assumption in your question around oh, it has to be my husband who does the cleaning. So, it might actually be worth, already there to say, is that really the only problem you have? That you hate cleaning the kitchen, and you want to avoid it? Or might there be something around, as well, getting a better relationship in terms of how you solve problems in general or establishing a better way to handle small problems when dealing with your spouse?

SARAH GREEN CARMICHAEL: Or maybe, now that I’m thinking that, maybe the problem is that you just can’t find the stuff in the kitchen when you need to find it.

THOMAS WEDELL-WEDELLSBORG: Right, and so that’s an example of a reframing, that actually why is it a problem that the kitchen is not clean? Is it only because you hate the act of cleaning, or does it actually mean that it just takes you a lot longer and gets a lot messier to actually use the kitchen, which is a different problem. The way you describe this problem now, is there anything that’s missing from that description?

SARAH GREEN CARMICHAEL: That is a really good question.

THOMAS WEDELL-WEDELLSBORG: Other, basically asking other factors that we are not talking about right now, and I say those because people tend to, when given a problem, they tend to delve deeper into the detail. What often is missing is actually an element outside of the initial description of the problem that might be really relevant to what’s going on. Like, why does the kitchen get messy in the first place? Is it something about the way you use it or your cooking habits? Is it because the neighbor’s kids, kind of, use it all the time?

There might, very often, there might be issues that you’re not really thinking about when you first describe the problem that actually has a big effect on it.

SARAH GREEN CARMICHAEL: I think at this point it would be helpful to maybe get another business example, and I’m wondering if you could tell us the story of the dog adoption problem.

THOMAS WEDELL-WEDELLSBORG: Yeah. This is a big problem in the US. If you work in the shelter industry, basically because dogs are so popular, more than 3 million dogs every year enter a shelter, and currently only about half of those actually find a new home and get adopted. And so, this is a problem that has persisted. It’s been, like, a structural problem for decades in this space. In the last three years, where people found new ways to address it.

So a woman called Lori Weise who runs a rescue organization in South LA, and she actually went in and challenged the very idea of what we were trying to do. She said, no, no. The problem we’re trying to solve is not about how to get more people to adopt dogs. It is about keeping the dogs with their first family so they never enter the shelter system in the first place.

In 2013, she started what’s called a Shelter Intervention Program that basically works like this. If a family comes and wants to hand over their dog, these are called owner surrenders. It’s about 30% of all dogs that come into a shelter. All they would do is go up and ask, if you could, would you like to keep your animal? And if they said yes, they would try to fix whatever helped them fix the problem, but that made them turn over this.

And sometimes that might be that they moved into a new building. The landlord required a deposit, and they simply didn’t have the money to put down a deposit. Or the dog might need a $10 rabies shot, but they didn’t know how to get access to a vet.

And so, by instigating that program, just in the first year, she took her, basically the amount of dollars they spent per animal they helped went from something like $85 down to around $60. Just an immediate impact, and her program now is being rolled out, is being supported by the ASPCA, which is one of the big animal welfare stations, and it’s being rolled out to various other places.

And I think what really struck me with that example was this was not dependent on having the internet. This was not, oh, we needed to have everybody mobile before we could come up with this. This, conceivably, we could have done 20 years ago. Only, it only happened when somebody, like in this case Lori, went in and actually rethought what the problem they were trying to solve was in the first place.

SARAH GREEN CARMICHAEL: So, what I also think is so interesting about that example is that when you talk about it, it doesn’t sound like the kind of thing that would have been thought of through other kinds of problem solving methods. There wasn’t necessarily an After Action Review or a 5 Whys exercise or a Six Sigma type intervention. I don’t want to throw those other methods under the bus, but how can you get such powerful results with such a very simple way of thinking about something?

THOMAS WEDELL-WEDELLSBORG: That was something that struck me as well. This, in a way, reframing and the idea of the problem diagnosis is important is something we’ve known for a long, long time. And we’ve actually have built some tools to help out. If you worked with us professionally, you are familiar with, like, Six Sigma, TRIZ, and so on. You mentioned 5 Whys. A root cause analysis is another one that a lot of people are familiar with.

Those are our good tools, and they’re definitely better than nothing. But what I notice when I work with the companies applying those was those tools tend to make you dig deeper into the first understanding of the problem we have. If it’s the elevator example, people start asking, well, is that the cable strength, or is the capacity of the elevator? That they kind of get caught by the details.

That, in a way, is a bad way to work on problems because it really assumes that there’s like a, you can almost hear it, a root cause. That you have to dig down and find the one true problem, and everything else was just symptoms. That’s a bad way to think about problems because problems tend to be multicausal.

There tend to be lots of causes or levers you can potentially press to address a problem. And if you think there’s only one, if that’s the right problem, that’s actually a dangerous way. And so I think that’s why, that this is a method I’ve worked with over the last five years, trying to basically refine how to make people better at this, and the key tends to be this thing about shifting out and saying, is there a totally different way of thinking about the problem versus getting too caught up in the mechanistic details of what happens.

SARAH GREEN CARMICHAEL: What about experimentation? Because that’s another method that’s become really popular with the rise of Lean Startup and lots of other innovation methodologies. Why wouldn’t it have worked to, say, experiment with many different types of fixing the dog adoption problem, and then just pick the one that works the best?

THOMAS WEDELL-WEDELLSBORG: You could say in the dog space, that’s what’s been going on. I mean, there is, in this industry and a lot of, it’s largely volunteer driven. People have experimented, and they found different ways of trying to cope. And that has definitely made the problem better. So, I wouldn’t say that experimentation is bad, quite the contrary. Rapid prototyping, quickly putting something out into the world and learning from it, that’s a fantastic way to learn more and to move forward.

My point is, though, that I feel we’ve come to rely too much on that. There’s like, if you look at the start up space, the wisdom is now just to put something quickly into the market, and then if it doesn’t work, pivot and just do more stuff. What reframing really is, I think of it as the cognitive counterpoint to prototyping. So, this is really a way of seeing very quickly, like not just working on the solution, but also working on our understanding of the problem and trying to see is there a different way to think about that.

If you only stick with experimentation, again, you tend to sometimes stay too much in the same space trying minute variations of something instead of taking a step back and saying, wait a minute. What is this telling us about what the real issue is?

SARAH GREEN CARMICHAEL: So, to go back to something that we touched on earlier, when we were talking about the completely hypothetical example of a spouse who does not clean the kitchen–

THOMAS WEDELL-WEDELLSBORG: Completely, completely hypothetical.

SARAH GREEN CARMICHAEL: Yes. For the record, my husband is a great kitchen cleaner.

You started asking me some questions that I could see immediately were helping me rethink that problem. Is that kind of the key, just having a checklist of questions to ask yourself? How do you really start to put this into practice?

THOMAS WEDELL-WEDELLSBORG: I think there are two steps in that. The first one is just to make yourself better at the method. Yes, you should kind of work with a checklist. In the article, I kind of outlined seven practices that you can use to do this.

But importantly, I would say you have to consider that as, basically, a set of training wheels. I think there’s a big, big danger in getting caught in a checklist. This is something I work with.

My co-author Paddy Miller, it’s one of his insights. That if you start giving people a checklist for things like this, they start following it. And that’s actually a problem, because what you really want them to do is start challenging their thinking.

So the way to handle this is to get some practice using it. Do use the checklist initially, but then try to step away from it and try to see if you can organically make– it’s almost a habit of mind. When you run into a colleague in the hallway and she has a problem and you have five minutes, like, delving in and just starting asking some of those questions and using your intuition to say, wait, how is she talking about this problem? And is there a question or two I can ask her about the problem that can help her rethink it?

SARAH GREEN CARMICHAEL: Well, that is also just a very different approach, because I think in that situation, most of us can’t go 30 seconds without jumping in and offering solutions.

THOMAS WEDELL-WEDELLSBORG: Very true. The drive toward solutions is very strong. And to be clear, I mean, there’s nothing wrong with that if the solutions work. So, many problems are just solved by oh, you know, oh, here’s the way to do that. Great.

But this is really a powerful method for those problems where either it’s something we’ve been banging our heads against tons of times without making progress, or when you need to come up with a really creative solution. When you’re facing a competitor with a much bigger budget, and you know, if you solve the same problem later, you’re not going to win. So, that basic idea of taking that approach to problems can often help you move forward in a different way than just like, oh, I have a solution.

I would say there’s also, there’s some interesting psychological stuff going on, right? Where you may have tried this, but if somebody tries to serve up a solution to a problem I have, I’m often resistant towards them. Kind if like, no, no, no, no, no, no. That solution is not going to work in my world. Whereas if you get them to discuss and analyze what the problem really is, you might actually dig something up.

Let’s go back to the kitchen example. One powerful question is just to say, what’s your own part in creating this problem? It’s very often, like, people, they describe problems as if it’s something that’s inflicted upon them from the external world, and they are innocent bystanders in that.

SARAH GREEN CARMICHAEL: Right, or crazy customers with unreasonable demands.

THOMAS WEDELL-WEDELLSBORG: Exactly, right. I don’t think I’ve ever met an agency or consultancy that didn’t, like, gossip about their customers. Oh, my god, they’re horrible. That, you know, classic thing, why don’t they want to take more risk? Well, risk is bad.

It’s their business that’s on the line, not the consultancy’s, right? So, absolutely, that’s one of the things when you step into a different mindset and kind of, wait. Oh yeah, maybe I actually am part of creating this problem in a sense, as well. That tends to open some new doors for you to move forward, in a way, with stuff that you may have been struggling with for years.

SARAH GREEN CARMICHAEL: So, we’ve surfaced a couple of questions that are useful. I’m curious to know, what are some of the other questions that you find yourself asking in these situations, given that you have made this sort of mental habit that you do? What are the questions that people seem to find really useful?

THOMAS WEDELL-WEDELLSBORG: One easy one is just to ask if there are any positive exceptions to the problem. So, was there day where your kitchen was actually spotlessly clean? And then asking, what was different about that day? Like, what happened there that didn’t happen the other days? That can very often point people towards a factor that they hadn’t considered previously.

SARAH GREEN CARMICHAEL: We got take-out.

THOMAS WEDELL-WEDELLSBORG: S,o that is your solution. Take-out from [INAUDIBLE]. That might have other problems.

Another good question, and this is a little bit more high level. It’s actually more making an observation about labeling how that person thinks about the problem. And what I mean with that is, we have problem categories in our head. So, if I say, let’s say that you describe a problem to me and say, well, we have a really great product and are, it’s much better than our previous product, but people aren’t buying it. I think we need to put more marketing dollars into this.

Now you can go in and say, that’s interesting. This sounds like you’re thinking of this as a communications problem. Is there a different way of thinking about that? Because you can almost tell how, when the second you say communications, there are some ideas about how do you solve a communications problem. Typically with more communication.

And what you might do is go in and suggest, well, have you considered that it might be, say, an incentive problem? Are there incentives on behalf of the purchasing manager at your clients that are obstructing you? Might there be incentive issues with your own sales force that makes them want to sell the old product instead of the new one?

So literally, just identifying what type of problem does this person think about, and is there different potential way of thinking about it? Might it be an emotional problem, a timing problem, an expectations management problem? Thinking about what label of what type of problem that person is kind of thinking as it of.

SARAH GREEN CARMICHAEL: That’s really interesting, too, because I think so many of us get requests for advice that we’re really not qualified to give. So, maybe the next time that happens, instead of muddying my way through, I will just ask some of those questions that we talked about instead.

THOMAS WEDELL-WEDELLSBORG: That sounds like a good idea.

SARAH GREEN CARMICHAEL: So, Thomas, this has really helped me reframe the way I think about a couple of problems in my own life, and I’m just wondering. I know you do this professionally, but is there a problem in your life that thinking this way has helped you solve?

THOMAS WEDELL-WEDELLSBORG: I’ve, of course, I’ve been swallowing my own medicine on this, too, and I think I have, well, maybe two different examples, and in one case somebody else did the reframing for me. But in one case, when I was younger, I often kind of struggled a little bit. I mean, this is my teenage years, kind of hanging out with my parents. I thought they were pretty annoying people. That’s not really fair, because they’re quite wonderful, but that’s what life is when you’re a teenager.

And one of the things that struck me, suddenly, and this was kind of the positive exception was, there was actually an evening where we really had a good time, and there wasn’t a conflict. And the core thing was, I wasn’t just seeing them in their old house where I grew up. It was, actually, we were at a restaurant. And it suddenly struck me that so much of the sometimes, kind of, a little bit, you love them but they’re annoying kind of dynamic, is tied to the place, is tied to the setting you are in.

And of course, if– you know, I live abroad now, if I visit my parents and I stay in my old bedroom, you know, my mother comes in and wants to wake me up in the morning. Stuff like that, right? And it just struck me so, so clearly that it’s– when I change this setting, if I go out and have dinner with them at a different place, that the dynamic, just that dynamic disappears.

SARAH GREEN CARMICHAEL: Well, Thomas, this has been really, really helpful. Thank you for talking with me today.

THOMAS WEDELL-WEDELLSBORG: Thank you, Sarah.  

HANNAH BATES: That was Thomas Wedell-Wedellsborg in conversation with Sarah Green Carmichael on the HBR IdeaCast. He’s an expert in problem solving and innovation, and he’s the author of the book, What’s Your Problem?: To Solve Your Toughest Problems, Change the Problems You Solve .

We’ll be back next Wednesday with another hand-picked conversation about leadership from the Harvard Business Review. If you found this episode helpful, share it with your friends and colleagues, and follow our show on Apple Podcasts, Spotify, or wherever you get your podcasts. While you’re there, be sure to leave us a review.

We’re a production of Harvard Business Review. If you want more podcasts, articles, case studies, books, and videos like this, find it all at HBR dot org.

This episode was produced by Anne Saini, and me, Hannah Bates. Ian Fox is our editor. Music by Coma Media. Special thanks to Maureen Hoch, Adi Ignatius, Karen Player, Ramsey Khabbaz, Nicole Smith, Anne Bartholomew, and you – our listener.

See you next week.

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2024 Global Climate Challenge

How Can we get rid from Waterlogging Problem in a City?

Sayed Huzaifa Mumit

Our Organization

What is the name of your solution, provide a one-line summary of your solution..

Production of Methane Gas from Rainwater and Carbon dioxide

In what city, town, or region is your solution team headquartered?

In what country is your solution team headquartered, what type of organization is your solution team.

Not registered as any organization

What specific problem are you solving?

When it rains in Bangladesh many city areas go underwater and waterlogging in the streets. These cities are situated on the riverside. The project was conducted to solve this problem and to get benefits from the environment. The procedure was Collecting rainwater samples in a flask or large area requires separating pure water vapor in a balloon or any alternative container. Reduced heat, analogous to condensation, causes it to form liquid water. Now, need to separate hydrogen gas from water using the best method of electrolysis at an affordable cost. The production of hydrogen gas is one of the final products that produces methane gas. Now, pure carbon dioxide needs to be collected from any source in a wolf bottle or any other alternative container, like a flask. Collected hydrogen gas and carbon dioxide need to be mixed in a bottle. Mixed gases are called water gases, and where they need to provide heat, therefore, they become methane gas, and as a side product, water vapor is also produced. But when products need to decrease heat, like condensation, then methane gas will separate. The final product will grow the country’s economy by exporting and meeting the needs of citizens.

What is your solution?

The environment will also be balanced if carbon dioxide emissions decrease. Produced Methane gas can be utilized in manufacturing to drive or power motors and turbines. The energy released is used by industries such as pulp and paper, food processors, petroleum refineries, and firms that work with stone, clay, and glass. Businesses may use methane-based combustion to dry, dehumidify, melt, and clean their products. It is also utilized to generate energy for illumination. Some other countries where yearlong wet places exist have a great chance to use them. This country can grow their economy and also meet their mineral needs. Some Places in many countries are Emei Shan, Sichuan Province, China Average annual rainfall: is 8169mm. Kukui, Maui, HawaiiAverage annual rainfall: 9293mm.Mt Waialeale, Kauai, Hawaii Average annual rainfall: 9763mm. Etc.[c.1] It was easy to collect samples. But the large area will require a cost. The product can be profitable after being exported outside of the country. Water also produces methane, s

water can be recycled while rainwater can’t be collected. In the street when water together to make the project profitable and directly or indirectly increase the quality of life of the people for whom it was conducted. Here the graph shows the previous four years of data on the waterlogging road of Chittagong city in percent. The red dot shows a blocked road by rainwater, and the green dot shows an unblocked road. Graph 2: Here Climate chart of Chittagong city[c.2] Some data on air pollution by carbon of Chittagong, Bangladesh: The mission inventory of Chittagong city is 20 X 32 km2, with the pivot point at 377374.00 mE and 2472510.00 mN and cell resolution of 1x1 km2.The whole Chittagong City Corporation region, as well as sections of the Sitakunda, Hathhazari, Raozan, BoalKhali, Patiya, and Anowara Upazilas, are included.[9]

Who does your solution serve, and in what ways will the solution impact their lives?

In Bangladesh, many cities and towns go underwater during the rainy season. Bangladesh has a value geographically; it has 6 seasons, of which 3 are mostly rainy. Chittagong and Dhaka have a common waterlogging problem due to all the canals containing trash and pollution. If using the method or experiment explained above, we collect rainwater, purify it, and then produce methane gas, it can meet the demand of certain areas where people live in middle-class families, and after meeting the demand, we can export it outside Bangladesh. The cost of production will be lower than the procurement cost of methane from minerals.

How are you and your team well-positioned to deliver this solution?

My team Will contact the government and after getting permission then will contact the Industries that emit CO2. To Capture CO2 there will be a contract. 

Then talking with the municipality mayor about collecting the rainwater from the street where waterlogged. 

Both will bring a Factory and Use the procedure of the research to produce methane gas and distribute it to the nation.

Which dimension of the Challenge does your solution most closely address?

Which of the un sustainable development goals does your solution address.

• 3. Good Health and Well-Being
• 6. Clean Water and Sanitation
• 7. Affordable and Clean Energy
• 8. Decent Work and Economic Growth
• 9. Industry, Innovation, and Infrastructure
• 11. Sustainable Cities and Communities
• 13. Climate Action

What is your solution’s stage of development?

Please share details about why you selected the stage above..

I have developed the Model for solving specific cities and environmental disasters.

Production of Methane Gas from Rainwater caused unwantedly fro Climate changes By Carbon dioxide Emission.

Why are you applying to Solve?

It has several answers, 

The growth of the economy by exporting, To get rid of the people of the city. CIlmate changes or the disasters of nature to get rid.To meet the demand of the people.

In which of the following areas do you most need partners or support?

• Product / Service Distribution (e.g. delivery, logistics, expanding client base)
• Technology (e.g. software or hardware, web development/design)

Who is the Team Lead for your solution?

Solution team.

The Solve team will review your report and remove any inappropriate content.

Why is this item inappropriate?

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News from the Columbia Climate School

Protecting Our Planet: 5 Strategies for Reducing Plastic Waste

Olga Rukovets

Plastics are ubiquitous in our world, and given that plastic waste can take thousands of years to break down , there’s more of it to be found on Earth every single day. Worse yet is the fact that the stuff doesn’t easily decompose —it mostly just disintegrates into smaller and smaller pieces.

These tiny particles, called microplastics , have found their way to all parts of our globe , no matter how remote. They’re also increasingly detected in our food and drinking water. A recent study by Columbia researchers found that water bottles contain even more—10 to 100 times more—of these minute plastic bits (dubbed “nanoplastics”) than we previously believed. The health effects and downstream repercussions of microplastics are not fully understood, but researchers are concerned about the long-term impacts of ingesting all this plastic.

Meaningful change to clean up this mess will undoubtedly need to happen on a very large scale. Accordingly, Earthday.org , an organization that originates from the first Earth Day back in 1970, has designated this year’s theme as Planet vs. Plastics , with a goal of achieving a 60% reduction in plastics production by 2040. Organizations like Ocean Cleanup have been working on technologies to clean up the plastic floating in our oceans and polluting our waterways. And in 2022, 175 UN member nations signed on to a global agreement that promises to produce a binding treaty to overcome the scourge of plastic by the end of this year (though it has not been without setbacks ).

What are some actions individuals can take on a regular basis to reduce plastics consumption?

1. Embrace the circular economy

Increasingly, advocates are calling for a circular approach to production and consumption as one important way to reduce the burden of plastic waste. Sandra Goldmark , senior assistant dean of interdisciplinary engagement at the Columbia Climate School, reminds us that circularity is very much in use in the modern world—we have public libraries, neighborhood swaps and traditional and regenerative agricultural practices that demonstrate the success of the concept. But it does need to be harnessed on a global scale for the benefits to be palpable. “Currently [our economy] is just 8.6% circular,” Goldmark said. “Over 90% of the resources extracted from the earth are manufactured into goods that are used, usually once, and then sent to landfill or incinerated, often within a year.” By encouraging greater reuse, repurposing and exchange of these goods, we can keep more plastic out of our oceans and reduce global greenhouse gas emissions substantively.

Fast fashion, for example, may be appealing for its convenience and low prices—but what are the true costs? With 100 billion garments being produced every year, 87% end up as waste ( 40 million tons ) in a landfill or incinerator. The average person is now buying 60 percent more clothing than they did 15 years ago, but they’re only keeping them for  half as long as they used to, according to EarthDay.org . 

Instead, the UN Environment Programme recommends re-wearing clothes more frequently and washing them less often. Look for neighborhood swaps and Buy Nothing groups, where you can trade items with your local community. Consider repairing items before trading them in for new ones. See additional tips for healthier consumption of “stuff” here .

2. Reduce your reliance on single-use plastics

Considering the fact that Americans currently purchase about 50 billion water bottles per year, switching to a reusable water bottle could save an average of 156 plastic bottles annually. Start bringing reusable shopping bags and containers when you go to the grocery store or coffee shop.

Many cities and states have already implemented plastic bag bans as one step toward decreasing our use of these plastics. Some local businesses even offer discounts for bringing your own coffee cup or bags with you.

3. If all else fails, recycle (responsibly)

When it can’t be avoided, recycle your plastic correctly . If you try to recycle the wrong items—sometimes called “ wishcycling ”—it can slow down an already constrained sorting process. One rule to remember, Keefe Harrison, CEO of the Recycling Partnership , told NPR: “When in doubt, leave it out.”

Recycling programs vary between communities and states, so it’s important to get to know your symbols and research what they mean in your own zip code . For example , plastic bags and plastic wrap or film cannot be placed in your household recycling bin, but some stores have special collections for those items. The symbol on the bottom of a plastic container can tell you what the plastic is made from, which can help guide your decision to recycle it or not, but it doesn’t necessarily mean it can be picked up by your local recycling program. Local websites, like New York City’s 311 , can provide a more detailed breakdown of the types of items that can and cannot be recycled—e.g., rigid plastic packaging including “clamshells”: yes; tubes from cosmetics and toothpaste: no.

Still, reports of how much (or how little) of our plastic waste is actually recycled are alarming—with some estimates ranging from 10% to as low as 5% —so it is still best to opt for other alternatives whenever possible.

4. Get involved with local actions and clean-ups

There are many local movements doing their part to mitigate the environmental contamination caused by plastics pollution. Take a look at what’s happening locally in your neighborhood and globally. Check with your parks department for organized community efforts or consider starting your own . As part of EarthDay.org, you can register your initiative with the Great Global Cleanup , where you can find helpful tips on all stages of this process and connect with a worldwide community.

5. Stay informed about new legislation

As the world grapples with the growing plastics crisis, some states are trying to take matters into their own hands. In California, the Plastic Pollution Prevention and Packaging Producer Responsibility Act (known as SB 54 ), mandates the switch to compostable packaging for all single-use utensils, containers and other receptacles by 2032, with steep fines for companies that don’t comply. New York is currently moving ahead with a bill called Packaging Reduction and Recycling Infrastructure Act , with the goal of cutting down plastic packaging by 50% in the next 12 years; if it is signed into law, this legislation would also mandate charging fees for noncompliant brands.

Pay attention to what’s happening in your own county, state or country and get involved with efforts to advocate for causes you support. Send messages to your representatives, educate your neighbors and friends, and join a larger contingent of people trying to make the world a better and more sustainable place for current and future generations.

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