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Ernst and Young: Knowledge Management and Organizational Learning

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ICIS 2000 Proceedings

Knowledge management at ernst & young uk: getting value through knowledge flows.

Jean-Noel Ezingeard , Henley Management College Simon Leigh , Ernst & Young Rebecca Chandler-Wilde , Henley Management College

This case study looks at knowledge management (KM) at Ernst & Young UK (E&Y UK), at the end of 1999/ beginning of 2000. The case describes the business processes to be supported by KM in a professional services firm, and E&Y UK’s efforts in developing a robust Knowledge Management system that can deliver value. The case describes the electronic resources in place, the key processes and the key roles played by people in E&Y’s knowledge management efforts. It concludes by asking howthe system should be further developed in the light of the decision to globalize KM in the organization.

Recommended Citation

Ezingeard, Jean-Noel; Leigh, Simon; and Chandler-Wilde, Rebecca, "Knowledge Management at Ernst & Young UK: Getting Value Through Knowledge Flows" (2000). ICIS 2000 Proceedings . 93. https://aisel.aisnet.org/icis2000/93

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Knowledge Management at Cap Gemini, Ernst & Young

By: Rafael Andreu, Emma Lara, Sandra Sieber

Cap Gemini (CG) purchased the consulting unit of Ernst & Young (E&Y) in May 2000 to complete geographical presence (CG was mainly European and E&Y was well located in the American market). The…

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• Publication Date: Jun 30, 2004
• Discipline: Accounting
• Product #: IES133-PDF-ENG

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Cap Gemini (CG) purchased the consulting unit of Ernst & Young (E&Y) in May 2000 to complete geographical presence (CG was mainly European and E&Y was well located in the American market). The resulting firm, Cap Gemini Ernst & Young (CGE&Y), was heavily based on knowledge to run the business as well as to complete the integration process successfully. The knowledge management (KM) model and experiences each firm followed prior to the purchase were substantially different in terms of organizational structure, technological platforms, and contribution mechanisms. However, these differences seemed to complement each other. Nevertheless, putting together the two knowledge management initiatives was not an easy task. Deciding the knowledge management approach that CGE&Y should follow was both a necessity and a challenge.

Jun 30, 2004 (Revised: Oct 29, 2004)

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Knowledge Management at Ernst & Young Harvard Case Solution & Analysis

Home >> Marketing HBS Case Solutions >> Knowledge Management at Ernst & Young

John Peetz, chief knowledge of Ernst & Young, examines the results of a six-year effort to establish firmwide knowledge management (KM) system. The case comes after a short evolution Ernst & KM system Jung and describes in detail its current structure. Also, the approaches of other firms in the industry. While Peetz sure that the current system is perfect Ernst & Young's global strategy and provides a competitive advantage for the company, it still needs to address a number of important issues. This "knowledge management" just another marketing buzzword, or control to another fad? If not, what is it, and how it will impact consulting? As a consulting firm to achieve sustainable competitive advantage through knowledge management? What are the criteria for assessing the KM system and as a consulting firm to go about creating one? "Hide by Miklos Sarvary, Anne-Marie Chard Source: Stanford Graduate School of Business 24 pages. Publication Date: September 1, 1997. Prod. #: M291-PDF-ENG

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De-Mystifying the McKinsey Interview

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Table of Contents

Are you preparing for an Ernst and Young (EY) case study interview and not sure where to start? You're not alone. EY is one of the world's leading professional services firms, and their case study interviews are highly competitive. But fear not, with proper preparation and strategies, you can set yourself up for success.

Preparing for the Ernst and Young Case Study Interview: Tips and Strategies

The first step to crack an EY case study interview is to prepare thoroughly. Start by researching about the company, the job you're applying to, and the industry you'll be working in. Be familiar with the company's values, mission, and vision. It's also essential to get familiar with the EY case study interview format and structure and practice with mock case studies.

Another important aspect of preparing for an EY case study interview is to develop your problem-solving skills. The case study interview is designed to test your ability to analyze complex business problems and come up with practical solutions. You can improve your problem-solving skills by practicing with case studies, reading business publications, and attending workshops and seminars.

Finally, it's crucial to be confident and composed during the interview. Remember to listen carefully to the interviewer's questions, ask clarifying questions if needed, and communicate your thought process clearly and logically. Don't be afraid to take a moment to gather your thoughts before answering a question. With the right preparation and mindset, you can ace the EY case study interview and land your dream job.

Understanding the Interviewer's Expectations

During the EY case study interview, the interviewer will be assessing your critical thinking, problem-solving, analytical, presentation, communication, and teamwork skills. You'll be expected to demonstrate a logical approach to problem-solving and provide well-reasoned recommendations. The interviewer is not necessarily looking for the right answer but rather how you think through the problem.

It's important to note that the interviewer may also be evaluating your ability to handle pressure and adapt to unexpected changes. They may intentionally introduce new information or alter the scenario to see how you react and adjust your approach. Additionally, the interviewer may be assessing your industry knowledge and understanding of business concepts relevant to the case study. It's important to come prepared with a strong understanding of the industry and company you are interviewing for, as well as a solid foundation in business principles.

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The Role of Case Studies in Ernst and Young Interviews

Case studies are an integral part of EY interviews as they simulate real-life business scenarios. The case study may involve a complex business problem that requires you to analyze data, identify the root cause of the issue, and recommend a solution.

One of the benefits of case studies in EY interviews is that they allow the interviewer to assess your problem-solving skills and your ability to think critically under pressure. You will be expected to communicate your thought process clearly and concisely, and to justify your recommendations with sound reasoning.

Another important aspect of case studies in EY interviews is that they provide an opportunity for you to showcase your teamwork and collaboration skills. In many cases, you will be working with a team of other candidates to solve the case study. It is important to demonstrate your ability to work effectively with others, to listen actively, and to contribute constructively to the group's discussion.

Key Skills Required for Success in Ernst and Young Case Study Interviews

To succeed in the EY case study interview, you need to possess excellent communication, teamwork, analytical, and problem-solving skills. You must be able to think critically, convert complex data into simple concepts, and make well-supported recommendations.

In addition to the above-mentioned skills, it is also important to have a good understanding of the industry and the company's values. You should be able to demonstrate your knowledge of the industry trends, the company's mission, and how your skills align with their goals. It is also important to be adaptable and flexible, as the case study may require you to think on your feet and adjust your approach based on new information.

Top Mistakes to Avoid During the Ernst and Young Case Study Interview Process

The biggest mistake candidates make during the EY case study interview is jumping to conclusions without fully analyzing the data. Another mistake is not asking enough clarifying questions or not communicating your thought process. It's also essential to be mindful of time and plan your presentation and recommendation accordingly.

Additionally, it's important to remember to stay calm and composed during the interview. Nervousness can lead to rushed decisions and poor communication. Take a deep breath and approach the case study with a clear and focused mind. Finally, don't forget to showcase your teamwork and collaboration skills. EY values candidates who can work effectively in a team, so be sure to demonstrate your ability to collaborate and communicate with others throughout the interview process.

How to Structure Your Approach to Solving the Case Study Problem

When given the case study prompt, take the time to break down the problem into smaller parts and identify the root cause. Use frameworks such as SWOT analysis, Porter's Five Forces, or the 4Ps of Marketing as reference points. It's crucial to demonstrate a logical and structured approach to analyzing and solving the problem.

Additionally, it's important to consider the potential impact of your proposed solution. Will it be feasible to implement? What are the potential risks and benefits? It's also helpful to consider alternative solutions and weigh the pros and cons of each. By thoroughly analyzing the problem and considering all possible solutions, you can present a well-rounded and effective approach to solving the case study problem.

Analyzing Data and Making Recommendations in the Ernst and Young Case Study Interview

During the EY case study interview, you will be given data to analyze, and you'll need to make recommendations based on your analysis. It's crucial to identify the key drivers of the problem, analyze trends, and derive meaningful insights. Your recommendations should be data-driven and supported with well-reasoned arguments.

Additionally, it's important to consider the potential impact of your recommendations on various stakeholders, such as customers, employees, and shareholders. You should also be prepared to discuss any potential risks or limitations of your proposed solutions. Effective communication and presentation skills are also essential in conveying your analysis and recommendations to the interviewer.

Developing Effective Communication Skills for the Ernst and Young Interview Process

Effective communication is critical during the EY case study interview. You need to be able to present your analysis and recommendations clearly and concisely. It's essential to use meaningful examples and use a structured approach when presenting your recommendations. It's also crucial to actively listen to the interviewer and ask clarifying questions.

Another important aspect of effective communication during the EY interview process is to be aware of your body language. Nonverbal cues such as eye contact, posture, and facial expressions can convey confidence and engagement. It's important to maintain eye contact with the interviewer and sit up straight to show that you are attentive and interested. Additionally, smiling and nodding can show that you are actively listening and engaged in the conversation.

Building Confidence and Managing Stress during Ernst and Young Interviews

An EY case study interview can be stressful, but it's essential to stay calm and collected. Practice deep breathing and visualization techniques to manage stress and stay focused during the interview. It's also essential to have a positive mindset and believe in yourself.

Another way to build confidence during an EY interview is to prepare thoroughly. Research the company and the position you are applying for, and practice answering common interview questions. This will help you feel more confident and prepared for the interview.

In addition to managing stress and building confidence, it's important to make a good impression during the interview. Dress professionally, arrive on time, and be polite and respectful to everyone you meet. Remember to listen carefully to the interviewer's questions and answer them thoughtfully and honestly. By following these tips, you can increase your chances of success during an EY interview.

What to Do After the Ernst and Young Case Study Interview: Follow-Up Strategies

After the EY case study interview, it's essential to follow up with a thank-you note. Reiterate your interest in the job and express gratitude for the opportunity to interview. It's also acceptable to ask for feedback on how you performed during the interview.

In addition to sending a thank-you note, it's also a good idea to connect with your interviewers on LinkedIn. This will help you stay on their radar and potentially open up future job opportunities. Make sure to personalize your connection request and mention something specific from your interview to show that you were engaged and interested in the conversation.

Real-life Examples of Successful Ernst and Young Case Study Interviews

Many candidates have successfully cracked the EY case study interview. Take inspiration from their success stories and learn from their experiences. You can find real-life examples of successful EY case study interviews online or through your network.

One example of a successful EY case study interview involved a candidate who was able to identify key issues and provide innovative solutions for a client in the healthcare industry. The candidate demonstrated strong analytical skills and the ability to think outside the box, which impressed the interviewers and ultimately led to a job offer.

Another successful EY case study interview involved a candidate who was able to effectively communicate their ideas and recommendations to the interviewers. The candidate demonstrated excellent presentation skills and was able to clearly articulate their thought process and reasoning behind their proposed solutions. This candidate was also offered a job with EY.

The Benefits of Preparing for the Ernst and Young Case Study Interview

Preparing for an EY case study interview has numerous benefits. It helps you develop and enhance your critical thinking, problem-solving, analytical, presentation, communication, and teamwork skills. It also gives you an opportunity to learn about the company and the industry you're applying to.

Another benefit of preparing for an EY case study interview is that it can boost your confidence. By practicing and familiarizing yourself with the types of questions and scenarios that may be presented, you can feel more prepared and less nervous during the actual interview. Additionally, the skills you develop during the preparation process can be applied to other areas of your life, such as school projects or work assignments.

Furthermore, preparing for an EY case study interview can help you stand out from other candidates. Employers are often impressed by candidates who take the initiative to prepare thoroughly for interviews, and demonstrating your skills and knowledge during the interview can make a strong impression. This can increase your chances of being offered the job or advancing to the next stage of the hiring process.

Conclusion: Final Thoughts on Cracking the Ernst and Young Case Study Interview

Cracking the EY case study interview requires thorough preparation, critical thinking, problem-solving, analytical, presentation, communication, and teamwork skills. Remember to stay calm, listen actively, ask clarifying questions, and present your recommendations clearly and concisely. With practice and determination, you can set yourself up for success and land your dream job at EY.

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Knowledge management at cap gemini, ernst & young case study analysis & solution, harvard business case studies solutions - assignment help.

Knowledge Management at Cap Gemini, Ernst & Young is a Harvard Business (HBR) Case Study on Finance & Accounting , Fern Fort University provides HBR case study assignment help for just $11. Our case solution is based on Case Study Method expertise & our global insights.

Finance & Accounting Case Study | Authors :: Rafael Andreu, Emma Lara, Sandra Sieber

Case study description.

Cap Gemini (CG) purchased the consulting unit of Ernst & Young (E&Y) in May 2000 to complete geographical presence (CG was mainly European and E&Y was well located in the American market). The resulting firm, Cap Gemini Ernst & Young (CGE&Y), was heavily based on knowledge to run the business as well as to complete the integration process successfully. The knowledge management (KM) model and experiences each firm followed prior to the purchase were substantially different in terms of organizational structure, technological platforms, and contribution mechanisms. However, these differences seemed to complement each other. Nevertheless, putting together the two knowledge management initiatives was not an easy task. Deciding the knowledge management approach that CGE&Y should follow was both a necessity and a challenge.

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[10 Steps] Case Study Analysis & Solution

Step 1 - reading up harvard business review fundamentals on the finance & accounting.

Even before you start reading a business case study just make sure that you have brushed up the Harvard Business Review (HBR) fundamentals on the Finance & Accounting. Brushing up HBR fundamentals will provide a strong base for investigative reading. Often readers scan through the business case study without having a clear map in mind. This leads to unstructured learning process resulting in missed details and at worse wrong conclusions. Reading up the HBR fundamentals helps in sketching out business case study analysis and solution roadmap even before you start reading the case study. It also provides starting ideas as fundamentals often provide insight into some of the aspects that may not be covered in the business case study itself.

Step 2 - Reading the Knowledge Management at Cap Gemini, Ernst & Young HBR Case Study

To write an emphatic case study analysis and provide pragmatic and actionable solutions, you must have a strong grasps of the facts and the central problem of the HBR case study. Begin slowly - underline the details and sketch out the business case study description map. In some cases you will able to find the central problem in the beginning itself while in others it may be in the end in form of questions. Business case study paragraph by paragraph mapping will help you in organizing the information correctly and provide a clear guide to go back to the case study if you need further information. My case study strategy involves -

• Marking out the protagonist and key players in the case study from the very start.
• Drawing a motivation chart of the key players and their priorities from the case study description.
• Refine the central problem the protagonist is facing in the case and how it relates to the HBR fundamentals on the topic.
• Evaluate each detail in the case study in light of the HBR case study analysis core ideas.

Step 3 - Knowledge Management at Cap Gemini, Ernst & Young Case Study Analysis

Once you are comfortable with the details and objective of the business case study proceed forward to put some details into the analysis template. You can do business case study analysis by following Fern Fort University step by step instructions -

• Company history is provided in the first half of the case. You can use this history to draw a growth path and illustrate vision, mission and strategic objectives of the organization. Often history is provided in the case not only to provide a background to the problem but also provide the scope of the solution that you can write for the case study.
• HBR case studies provide anecdotal instances from managers and employees in the organization to give a feel of real situation on the ground. Use these instances and opinions to mark out the organization's culture, its people priorities & inhibitions.
• Make a time line of the events and issues in the case study. Time line can provide the clue for the next step in organization's journey. Time line also provides an insight into the progressive challenges the company is facing in the case study.

Step 4 - SWOT Analysis of Knowledge Management at Cap Gemini, Ernst & Young

Once you finished the case analysis, time line of the events and other critical details. Focus on the following -

• Zero down on the central problem and two to five related problems in the case study.
• Do the SWOT analysis of the Knowledge Management at Cap Gemini, Ernst & Young . SWOT analysis is a strategic tool to map out the strengths, weakness, opportunities and threats that a firm is facing.
• SWOT analysis and SWOT Matrix will help you to clearly mark out - Strengths Weakness Opportunities & Threats that the organization or manager is facing in the Knowledge Management at Cap Gemini, Ernst & Young
• SWOT analysis will also provide a priority list of problem to be solved.
• You can also do a weighted SWOT analysis of Knowledge Management at Cap Gemini, Ernst & Young HBR case study.

Step 5 - Porter 5 Forces / Strategic Analysis of Industry Analysis Knowledge Management at Cap Gemini, Ernst & Young

In our live classes we often come across business managers who pinpoint one problem in the case and build a case study analysis and solution around that singular point. Business environments are often complex and require holistic solutions. You should try to understand not only the organization but also the industry which the business operates in. Porter Five Forces is a strategic analysis tool that will help you in understanding the relative powers of the key players in the business case study and what sort of pragmatic and actionable case study solution is viable in the light of given facts.

Step 6 - PESTEL, PEST / STEP Analysis of Knowledge Management at Cap Gemini, Ernst & Young

Another way of understanding the external environment of the firm in Knowledge Management at Cap Gemini, Ernst & Young is to do a PESTEL - Political, Economic, Social, Technological, Environmental & Legal analysis of the environment the firm operates in. You should make a list of factors that have significant impact on the organization and factors that drive growth in the industry. You can even identify the source of firm's competitive advantage based on PESTEL analysis and Organization's Core Competencies.

Step 7 - Organizing & Prioritizing the Analysis into Knowledge Management at Cap Gemini, Ernst & Young Case Study Solution

Once you have developed multipronged approach and work out various suggestions based on the strategic tools. The next step is organizing the solution based on the requirement of the case. You can use the following strategy to organize the findings and suggestions.

• Build a corporate level strategy - organizing your findings and recommendations in a way to answer the larger strategic objective of the firm. It include using the analysis to answer the company's vision, mission and key objectives , and how your suggestions will take the company to next level in achieving those goals.
• Business Unit Level Solution - The case study may put you in a position of a marketing manager of a small brand. So instead of providing recommendations for overall company you need to specify the marketing objectives of that particular brand. You have to recommend business unit level recommendations. The scope of the recommendations will be limited to the particular unit but you have to take care of the fact that your recommendations are don't directly contradict the company's overall strategy. For example you can recommend a low cost strategy but the company core competency is design differentiation.
• Case study solutions can also provide recommendation for the business manager or leader described in the business case study.

Step 8 -Implementation Framework

The goal of the business case study is not only to identify problems and recommend solutions but also to provide a framework to implement those case study solutions. Implementation framework differentiates good case study solutions from great case study solutions. If you able to provide a detailed implementation framework then you have successfully achieved the following objectives -

• Detailed understanding of the case,
• Clarity of HBR case study fundamentals,
• Analyzed case details based on those fundamentals and
• Developed an ability to prioritize recommendations based on probability of their successful implementation.

Implementation framework helps in weeding out non actionable recommendations, resulting in awesome Knowledge Management at Cap Gemini, Ernst & Young case study solution.

Step 9 - Take a Break

Once you finished the case study implementation framework. Take a small break, grab a cup of coffee or whatever you like, go for a walk or just shoot some hoops.

Step 10 - Critically Examine Knowledge Management at Cap Gemini, Ernst & Young case study solution

After refreshing your mind, read your case study solution critically. When we are writing case study solution we often have details on our screen as well as in our head. This leads to either missing details or poor sentence structures. Once refreshed go through the case solution again - improve sentence structures and grammar, double check the numbers provided in your analysis and question your recommendations. Be very slow with this process as rushing through it leads to missing key details. Once done it is time to hit the attach button.

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Knowledge Management at Ernst & Young

Subjects Covered Knowledge management

by Miklos Sarvary, Ann Marie Chard

Source: Stanford Graduate School of Business

24 pages. Publication Date: Sep 01, 1997. Prod. #: M291-PDF-ENG

Knowledge Management at Ernst & Young Harvard Case Study Solution and HBR and HBS Case Analysis

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Case Study Solutions

Knowledge Management at Cap Gemini Ernst & Young

Subjects Covered Knowledge management

by Rafael Andreu, Emma Lara, Sandra Sieber

Source: IESE

30 pages. Publication Date: Jun 30, 2004. Prod. #: IES133-PDF-ENG

Knowledge Management at Cap Gemini, Ernst & Young Harvard Case Study Solution and HBR and HBS Case Analysis

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Knowledge Management At Ernst And Young Case Porter’s Five Forces Analysis

Home >> Ivey >> Knowledge Management At Ernst And Young >> Porters Analysis

Knowledge Management At Ernst And Young Case Study Analysis

Knowledge Management At Ernst And Young has actually obtained a variety of business that assisted it in diversity and growth of its item's profile. This is the thorough description of the Porter's design of 5 forces of Knowledge Management At Ernst And Young Business, given in Exhibition B.

Competitiveness

There is severe competitors in the market of food and drinks. Knowledge Management At Ernst And Young is among the top company in this competitive industry with a number of strong rivals like Unilever, Kraft foods and Group DANONE. Knowledge Management At Ernst And Young is running well in this race for last 150 years. Each business has a certain share of market. This competition is not simply limited to the cost of the item but also for quality, development and variation. Every market is making every effort hard for the maintenance of their market share. The competitors of other companies with Knowledge Management At Ernst And Young is rather high.

Threat of New Entrants

A variety of barriers are there for the new entrants to happen in the customer food industry. Just a few entrants prosper in this industry as there is a need to understand the customer requirement which requires time while current competitors are aware and has actually progressed with the customer loyalty over their items with time. There is low hazard of new entrants to Knowledge Management At Ernst And Young as it has quite large network of circulation globally dominating with well-reputed image.

Bargaining Power of Suppliers

In the food and drink industry, Knowledge Management At Ernst And Young owes the biggest share of market requiring greater number of supply chains. This causes it to be an idyllic buyer for the providers. For this reason, any of the supplier has never expressed any complain about rate and the bargaining power is likewise low. In reaction, Knowledge Management At Ernst And Young has also been worried for its providers as it thinks in long-term relations.

Bargaining Power of Buyers

Therefore, Knowledge Management At Ernst And Young makes sure to keep its clients satisfied. This has actually led Knowledge Management At Ernst And Young to be one of the devoted company in eyes of its purchasers.

Threat of Substitutes

There has been an excellent hazard of replacements as there are replacements of some of the Nestlé's products such as boiled water and pasteurized milk. There has actually likewise been a claim that some of its products are not safe to use resulting in the reduced sale. Hence, Knowledge Management At Ernst And Young began highlighting the health benefits of its items to cope up with the replacements.

Competitor Analysis

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