customer service resume cover letter examples

Customer Service Cover Letter Example (+ Full Guide for 2024)

You’re a professional problem-solver with a knack for keeping customers happy.

As a customer service professional, you know just how important saying the right thing is, whether it’s face-to-face or by chat, email, or phone call.

Yet, when it comes to your cover letter, you’re stumped.

You just can’t seem to write one that conveys your expertise.

Don’t worry! We’ve got you covered.

In this article, we’re going to show you:

• What a Perfect Customer Service Cover Letter Looks Like
• 5 Steps to Writing the Best Customer Service Cover Letter

3 Essential Cover Letter Tips for Customer Service Workers

Let’s dive in!

Customer Service Cover Letter Example

5 Steps to Writing a Customer Service Cover Letter

You’ve seen what a great customer service cover letter looks like, and now it’s time to write your own.

All you have to do is follow these simple steps to nail it:

#1. Put Contact Information in the Header

You should always start your customer service cover letter with your contact information. This should be placed in your cover letter’s header, just like on your resume .

Here’s what you should include:

• First and Last Name. Your full name should always be at the top of the page.
• Professional Title. Match the professional title on your cover letter to the exact job you're applying for. The hiring manager is probably sifting through hundreds of applications for different positions, so when you’re clear about the exact position you’re writing about, it makes the process easier for everyone.
• Email Address. Choose an email address that’s both professional and simple, like some combination of your first and last name. The quirky email address you created in high school won’t do. (e.g.: [email protected] doesn’t belong on your cover letter, but [email protected] is fine.)
• Phone Number. Make sure the number you provide is accurate so that the hiring manager can easily reach you. If you’re applying for a job abroad, make sure to add the dial code in front of your phone number.
• Location. Your city and state or country are usually enough information. But if you’re applying for a remote job or looking to relocate, specify so on your customer service resume .
• Relevant links (optional). You can add links to any relevant websites or social media, such as your LinkedIn profile.

Once you’re ready with your own contact information , it’s time to add the hiring manager’s.

Here’s what you should list:

• Company Name. Write down the name of the company you’re applying to.
• Hiring Manager’s Name. If possible, write down the name of the hiring manager for the department you’re applying for. Check the job ad, the company’s website, and their LinkedIn page to find out who it is.
• Hiring Manager’s Title. If you find the hiring manager for this specific job ad, and you see they’re the head of the department, write that as their title instead of “Hiring Manager.”
• Location. The city and state or country are the most vital information here, especially for companies that operate globally. You can optionally add the exact street name and number of the company if you want to be more specific.
• Email address (optional). If possible, find the hiring manager’s email address and add it here.
• Date of Writing (optional). Add the exact date you wrote your cover letter for a professional touch.

#2. Address the Hiring Manager

After adding all the relevant contact information, you should specifically address your cover letter to the person who’ll be reading it.

And we don’t recommend using the generic “To Whom It May Concern."

The way you address your cover letter can leave a positive impression on the hiring manager—if you do it right, that is.

So first, do some research. Check the job listing, company website, or LinkedIn profile and find the hiring manager for the department you’re applying to. This way, you can find their name and email address.

Then address them formally. We recommend using Ms. or Mr. , followed by their last name. But if you aren’t sure about their gender or marital status, you can just use their full name instead. For example:

• Dear Ms. Salgado
• Dear Juana Salgado

If you can’t find any information about the hiring manager or head of the customer service department, you can just address your letter to the department or the company in general:

• Dear Customer Service Department
• Dear Customer Service Hiring Team
• Dear Human Resources Team
• Dear Head of Customer Service

#3. Write an Eye-Catching Opening Statement

Hiring managers spend an average of seven seconds looking at a candidate’s application before deciding if it’s worth reading all the way through. 

So making a good impression from the get-go is crucial to a successful customer service cover letter.

Your opening paragraph should always include your name and exactly why you’re interested in the role. Showing your passion for the industry or specific job is a great way to make hiring managers want to know more about you.

Researching the company goes a long way here. The more you know about the employer, the more you can highlight what a good culture fit you are for them. This shows the hiring manager you aren’t just randomly applying everywhere - you’re really interested in this specific position.

Depending on your level of experience, you can also start your cover letter with a notable achievement or the skills that make you a perfect fit for the role.

Just make sure this paragraph isn’t too detailed. What you want to do here is pique the hiring manager’s curiosity and get them to delve deeper into your cover letter’s details.

#4. Use the Cover Letter Body for the Details

The main body of your customer service cover letter is where you can go into detail about what really makes you a qualified candidate for the position.

The trick here is to not just repeat everything from your resume. This is the place to truly show off your professional skills and qualifications, so you have to really make this section count. Your job is to convince the hiring manager that you’re a better fit than the other applicants, so mention any achievements related to the field and use the job advertisement as a reference.

You can tailor your cover letter to the job advertisement by mentioning specific skills the company is looking for or how exactly you can contribute to their team. For example, if you’re applying for a tech-related customer service position, you should mention skills related to that instead of, say, your e-commerce experience.

Showing your knowledge about the company, their business model, or their industry can be a great plus. So, if you’re familiar with the company’s products or services, make sure to mention that on your cover letter to show them how and why you align with their mission statement or company culture.

Finally, remember to be enthusiastic. Specifically, try to convey your excitement for the role and how confident you are that you can contribute to their company with your specific skills and experience.

#5. Wrap It Up Professionally

Knowing how to end your cover letter is the cherry on top.

You want to make sure you’re leaving the hiring manager on a good note and that your conclusion won’t make them doubt everything you said so far.

The conclusion is where you should confidently recap why you’re a great fit for the role or summarize the skills that make you stand out from other candidates.

Then, after your conclusion, it’s time to include a call to action. Inviting the hiring manager to take action , such as discussing your application further, can leave a lasting impression and increase your chances of getting an interview.

Finally, make sure to sign off on your letter professionally. Choose an appropriate signature line, followed by your full name. Here’s what it looks like:

Please don’t hesitate to contact me at the provided email or phone number so that we may arrange an interview. I look forward to discussing my application in greater depth at your earliest convenience.

Best wishes,

But if you think “Best wishes” is overused, here are some other lines you can choose from:

• Kind regards,
• Respectfully yours,
• Thank you for your consideration,

You now know the drill with writing cover letters, so we’ve got some specialized cover letter tips to take your customer service cover letter to the next level.

#1. Match Your Resume

In the customer service industry, consistency is key.

You want your cover letter’s formatting and layout to match your resume as much as possible; otherwise, you might look sloppy and disorganized.

Your text and contact information should be aligned neatly on the page, and the font styles and sizes should be consistent throughout. On top of that, you have to set the margins and line spacing, all while making sure your cover letter never spills over to page two.

Or Use A Cover Letter Template Instead

But why not just skip all the hassle?

Just use our resume builder by selecting a resume template and cover letter templates to create a matching pair in minutes.

Our professional templates are created in collaboration with HR professionals from around the world, making sure your application meets all industry standards and looks beautiful.

#2. Mention Skills And Other Keywords

While you can do a great job describing your enthusiasm for the role and how your experience makes you a great fit, none of that matters if your customer service cover letter doesn’t mention enough keywords .

If you’re familiar with popular customer service software like ZenDesk or have specific skills the job ad might be looking for, like troubleshooting, make sure to add them. The hiring manager is going to be even more impressed by how much you want the job if you mention the right customer service skills.

#3. Proofread The Final Draft

You can have the perfect cover letter and still get rejected because of one slip.

One of the biggest cover letter mistakes you can make is not proofreading your cover letter before sending it.

Almost any recruiter out there will reject an applicant with typos in their cover letter. That’s a huge risk to take just because you’re too lazy to proofread.

Try using a spellchecking tool like QuillBot or Grammarly . Run the text of your cover letter through it several times, then check it one more time yourself.

You worked hard to get to this final step, so don’t risk letting a typo ruin your chances of getting an interview.

Key Takeaways

And that’s all there is to writing a great customer service cover letter!

Hopefully, now you feel more confident, and you’ll land your next customer service gig in no time.

But before we finish this article, let’s recap everything we talked about so far:

• Your cover letter should have a header where the contact information is clearly visible. Make sure everything you list is factually correct, or else you might miss an opportunity.
• Researching the company goes a long way since you can personalize the letter according to their company culture and address the hiring manager by name for a stronger first impression.
• Match your cover letter to your resume so your application looks neat and professional. This also makes the hiring manager’s life easier since they can distinguish your application’s documents from the rest.
• Always proofread your cover letter before sending it. Sloppy grammar and spelling are some of the biggest mistakes that candidates can make, which gets their applications tossed into the ‘no’ pile.

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Customer Service Cover Letter Tips & Examples to Land Your Ideal Role

Published: August 10, 2022

The best cover letters  highlight your skills and abilities and leave recruiters and hiring managers interested in and eager to learn more about you, your skillset, and your ability to succeed in the role they’re hiring for.

In this post, discover everything you need to include in a customer service cover letter to leave a lasting impression, including:

What to Include in a Customer Service Cover Letter

Customer service cover letter example, entry-level customer service cover letter.

• Entry-Level Customer Service Cover Letter Example

Best Practices for Writing a Customer Service Cover Letter

When writing a customer service cover letter, it’s essential to include information highlighting your skills and abilities in the customer service industry.

Some key information to include is:

• Your interest in the role you’re applying for and why you’re interested in it.
• Relevant customer service experience you have and the responsibilities you’ve held in your previous related roles.
• The specific skills you’ve developed and perfected that make you an excellent fit for the roles you apply to. It’s important to get as specific as possible for each position, as a generic cover letter not relevant to the role won’t help you stand out.
• Any awards or recognitions you’ve received for your customer service skills as they demonstrate your ability to be successful at the job and that you possess the qualifications hiring managers are looking for.
• The qualities you have that make you an excellent team player.
• The passion you have for customer experience.

It’s mentioned above, but it’s worth driving home that anything you include in your customer service cover letter should be specific and related to the role you’re applying for. Aim to create a new cover letter for each position so you can call attention to your skills that will help you fulfill the role expectations for each job.

Let’s go over an example of a high-quality customer service letter.

Dear [Hiring Manager Name],

My name is [Your name], and I am a seasoned [Industry] professional with over [Number] experience. I am very interested in [Position] at [Company name], and my experience in [Previous customer service experience] makes me an excellent candidate. I believe my [Insert role-relevant skills] can help [Company Name] achieve [Desired goals for role].

In my current role as a [Your current role] at [Current company], I’ve achieved results with [Insert achievements or data that shows expertise]. I’m eager to bring these skills to [Insert position] and help customers achieve success.

Additionally, [Insert other relevant experience or skills related to the role].

I look forward to further discussing my past achievements and how they will help me succeed as [Insert role title].

Thank you for your time and consideration.

[Your Name Here]

If you’re applying for a customer service position and haven’t yet held any customer service roles, not to worry. Below we’ll explain why.

If you’re applying for an entry-level customer service position but you don’t have significant customer service experience, you can still write a cover letter that highlights you as a standout candidate.

Take care to mention:

• The transferable skills you have that relate to the customer service role you’re applying for. For example, you’re a skilled communicator, which can come in handy when talking to customers over the phone or in person.
• Any customer service or related training you’ve received, even if it’s minimal. This shows a commitment and genuine interest in the role you’re applying for.
• Any relevant coursework or extracurriculars that have helped you develop the necessary skills for the role.
• Your passion for helping others and resolving issues, which are key qualities in any customer service professional.
• The qualifications that make you a good team member because, regardless of experience, you’ll be working with people.

Overall, highlighting any of your strengths, even if you don’t have direct experience, shows recruiters and hiring managers that you’d be an excellent fit for the role and what you can contribute to their company. Let’s go over a sample entry-level customer service cover level that you can use for inspiration.

Entry Level Customer Service Cover Letter Example

Dear [Hiring manager name],

My name is [Your name], and I am writing to express my interest in the [Role title] position at [Company name]. I am drawn to the role because [Insert interest] and my skills with [Insert relevant skills] make me an excellent candidate.

My relevant customer service experience is with [Explain applicable or transferable experience], and I believe this would allow me to excel at [Insert role requirements]. I’ve been recognized for [Insert data or achievements that demonstrate skill set], and I’m eager to achieve the same results for [Company name].

As I look forward to my next chapter, I hope to apply my experience and perspective to help the [Company Name] team hit and exceed goals. I admire [Company Name]’s commitment to [Business Priority] and feel passionate about your mission to [Company Mission Here].

Attached is my resume for further review, and I look forward to further discussing my experience and how my background fits [Company name] needs.

Thank you for your time and consideration,

[Your Name]

Above, we’ve outlined key elements to include in your customer service cover letter, whether you have years of experience or are just getting started in the field. Regardless of the type of letter you’re writing, though, there are always best practices to keep in mind.

• Always address the letter to a specific person, if possible. If you can’t find a hiring manager's name , you can say something like “Dear [company name] recruiter” or Dear [position title] Hiring Manager.”
• Use a professional tone throughout the letter, but you can also display your unique personality without being informal.
• Keep the letter short and to the point — recruiters and hiring managers are busy and might be reading through a lot of applications, so they’ll be appreciative of a concise letter that stays on track.
• Always highlight your relevant skills, experience, and qualities.
• Use concrete examples to back up your claims.
• Edit carefully for grammar, spelling, and punctuation errors.

A bonus tip and a unique way to leave a lasting impression with your cover letter is to tell a story. You can call out an experience that makes you uniquely qualified for the role, a story that expresses your interest in the company and what led you to them, or a story about a significant customer service-related experience you excelled at.

An excellent customer service cover letter gets you hired.

An excellent customer service letter leaves an impression on hiring managers and recruiters and can get you hired. Follow the tips and best practices we’ve mentioned above, and you’ll likely find yourself getting interviews that land you new customer service roles.

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Five fill-in-the-blank cover letter templates to help you impress recruiters.

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5 Customer Service Cover Letter Examples for 2024

• Customer Service (CS) Cover Letter
• CS Representative
• CS Specialist
• Bilingual CS Support
• Write a CS Cover Letter
• CS Cover Letter FAQs

Customer service roles encompass much more than answering queries; they blend sales, technical support, administration, and problem-solving, serving as a crucial bridge between a company and its customers.

Your role is crucial in achieving company objectives, resolving disputes, and ensuring customer satisfaction. Recognizing the value of your role, you’ve carefully prepared your  customer service resume  and completed your job application. Now, creating a cover letter is the final hurdle.

Writing a great cover letter with each application can be challenging. To assist, we’ve developed five customer service cover letter examples and AI cover letter generator to help you create a compelling cover letter that reflects your achievements and land you the job.

Customer Service  Cover Letter Example

USE THIS TEMPLATE

Microsoft Word

Google Docs

Block Format

Why this cover letter works

• Even if you have minimal experience, leverage your skills and relate them to the responsibilities in the  customer service job description .
• Kai discusses how he went above and beyond to start two new initiatives,  tying back to the job description’s requirements for candidates to resolve conflicts, answer questions, and troubleshoot future obstacles .
• Avoid cramming all you learned at one position into one paragraph, and keep each paragraph focused on one achievement. 
• If you have limited experience, you can have multiple paragraphs about the same job but different accomplishments. 

Level up your cover letter game

Relax! We’ll do the heavy lifiting to write your cover letter in seconds.

Customer Service Representative Cover Letter Example

• Don’t leave out any skill that you’re an expert at! Mention how you’ve used each for making marginal differences to provide the best customer support in your customer service representative cover letter.

Customer Service Specialist Cover Letter Example

• It’s also a great idea to start your customer service specialist cover letter with an understanding of how important this role is in a progressive field such as wireless technology service.

Customer Service Manager Cover Letter Example

• If you can,  include details about your experience that tie into something the company values.  Even if your past positions aren’t a perfect fit, find a way to include it in the close or the introduction of your customer service manager cover letter. 
• If the company values teamwork, for example, mention your time serving with a tight-knit team for a family-owned entertainment group.
• Find a way to marry your past accomplishments with the requirements or values in the job description. 

Bilingual Customer Support Cover Letter Example

• If your experience doesn’t match what’s listed in the job description,  shoot instead for the company’s overall values and how you’ve lived them out.
• Incorporating tidbits like these can make a meaningful impact.
• Do your best not only to relate to the job or mission but also to the company. Have you benefited from their services? Been on the receiving end of their customer service efforts? Heard positive things about them? 

Customer Service Resume

Need a resume to pair with your customer service cover letter?

or download as PDF

3 Steps to Your Best Customer Service Cover Letter

You don’t have to be a New York Times bestselling author to write a stellar cover letter. You’re already a skilled communicator who can hold your own in the diciest of situations. Instead of viewing your cover letter as literature, view it as a business discussion. Both rely on research, information placement, and equal participation, all of which you excel at. 

Use the following steps to guide your writing process so you can write your best cover letter yet. 

Step 1: Research the company and role

As the saying goes, “doing the easy thing isn’t always right, and doing the right thing isn’t always easy.” It’s not hard to write a bland cover letter that you can submit to any job you apply for, but will it get you the job? Instead of doing the easy thing, take the time to research the company and incorporate those findings into each cover letter you submit. 

By tailoring your letter to each job, employers will feel you genuinely want to work for them. Of course, just stating the company’s mission statement isn’t enough; demonstrate that your past roles and current values align with their mission, values, and/or vision. If you can prove you’ve already furthered a similar mission at a different business, they’ll feel more confident you can do the same for them.

You should also address the company’s job description. The qualities and responsibilities listed there should guide your focus. For example, if they need someone to assist clients with legal paperwork, talk about your experience as a receptionist at a law firm. Know what the company needs, and speak to your experience that addresses those needs.

Step 2: Be specific about your achievements

Companies don’t ask for cover letters just so they can read your resume all over again (or fall asleep). A cover letter should complement your resume but not repeat it. 

Think of your customer service cover letter as a story. It should summarize the best parts of your professional experience. As human beings, we’re drawn to stories, and it’s hard to argue with one that expertly outlines your qualifications. 

Enrich your cover letter with details and personal touches that your resume can’t accommodate. This is your chance to highlight your personality as well as your credentials.

Moreover, this is the perfect opportunity to explore your achievements further. You’re not limited to short bullet points, so use the extra space to explain why your achievements should matter to the company. Below, we’ve shared two examples that tell the candidate’s stories and highlight their achievements.

Despite this success, my team and I still faced inquiries regarding technical topics we could not cover in a single appointment. So, we partnered with the department of electrical engineering to host monthly Tech Talks—community forums that answered questions relating to specific topics as chosen by the public.

Creating a compelling story can—and absolutely—should start right out of the gate with your introductory paragraph:

I grew up volunteering with the Red Cross in my home country of Czechia, and I want a career that will allow me to help others through my work and support my volunteer efforts to give aid where needed most. With four years of customer service experience and prior knowledge of airline procedures, I look forward to strengthening your humanitarian efforts and making your customer service dreams take flight.

Step 3: Send the right message

As a customer service professional, you know that delivery is everything. No matter how amazing the content, your cover letter needs to sound enthusiastic but professional and never arrogant. It should also be aesthetically pleasing and easy to read.

If that sounds like a lot, don’t worry! Start by narrowing it down to a page. This will help you showcase only your most relevant experience. Then you can make other revisions for content, word choice, and tone. 

And don’t forget to review your cover letter for grammatical and punctuation errors several times during this process—it’s easy for minor mistakes to slip through the cracks!

Start by narrowing it down to a page. This will help you showcase only your most relevant experience.

If you’re wondering if your cover letter hits the right notes, have a trusted co-worker review it. They’re more likely to catch errors, and they can offer help if you’re struggling with content. But most of all, a fresh perspective helps you see your cover letter in a new light, which can guide you to insightful revisions.

Setting Up the Framework for Your Customer Service Cover Letter 

Starting your cover letter can be as nerve-wracking as making cold calls. Give your nerves a rest with our outline that includes everything you need and nothing you don’t.

How to start a customer service cover letter

Your contact info:  Using a template? Fill in your name, email, number, and location (city and state) so your employer knows how to contact you. Some companies also like to view your LinkedIn profile, so include it if you can.

• Formatting:  Tempting as it is, leave your name out of your address  if you’re using a block format . Although it might look more like a letter that way, it’s unnecessary as your name will appear in the signature line.

Date:  Adding a date helps the recruiter better organize job applications, and it can help you keep track of when you applied. Always change the date to the day you submit your application.

• Formatting:  Write out the full date with the month and day, e.g. January 5, 2023.

Inside address:  Although it can feel weird to include the company’s address in a virtual letter, it’s a good first impression. Not only does it look professional, but it also indicates you’ve done your research to find their information.

Include the recruiter’s name, title, the company’s name, and address, just like you would for a physical letter. It might be a struggle to find the company’s address, so you may need to scour LinkedIn, Facebook, Glassdoor, and other sites. A quick LinkedIn search usually works to find the recruiter’s name and title.

Greeting:  A good greeting is imperative in any business situation, including a cover letter. When addressing the employer, use formal language that is still somewhat modern. 

For example, an enthusiastic “Hi!” won’t fly when you’re applying to big companies like Boeing, but a “To Whom It May Concern” is formal but dated (and impersonal). 

Your best bet is to stick to the old classic, “Dear Ms. or Mr. Lastname.”

• Formatting:  Business letters typically use a colon after “dear,” but there is some debate about using a colon instead. We’d suggest sticking to a colon unless the company is more casual (like an indie video game developer or a family pizzeria).

How to write your customer service cover letter

Body:  This is where your story comes to life. Include three to four paragraphs that state your interest, credentials, and enthusiasm for future discussion. 

• Formatting: Make sure your document is single-spaced but double-spaced between paragraphs. 

Opening paragraph:  Most cover letters start with openers that are either over-eager, vague, or boring. (“My name is…” “I am applying for…”) Oftentimes, they’re just as generic as this one: 

The bilingual customer support position with Soarin’ Airlines sounds like a great fit for my experience. I have been a customer service representative for several years, so I have the know-how to make your company thrive.

It’s not impolite, but it’s not exciting or personal. This example, however, will be way less likely to put a recruiter to sleep: 

Blackboard’s commitment to innovation and high performance has created an educational system that is unique, engaging, and user-friendly. After using Blackboard for years as a student, I am eager to serve in the bilingual customer care position to resolve user inquiries, build brand loyalty, and ensure a smooth technological experience for all customers.

You can tell this applicant is eager and experienced, but they also sound professional and polite. It grabs the recruiter’s attention and motivates them to keep reading. 

Don’t worry too much if your opener doesn’t sound perfect. Write a few test openers until you’ve written one you like (or combine your testers to create one polished whole). It may take some time, but it’s worth it to start your cover letter on the right foot.

Paragraphs 2-3:  Your opener has successfully gotten the recruiter to keep reading, so now you need to provide evidence that hiring you is a smart choice. Focus on one definitive accomplishment per paragraph to make the most impact.

It’s tempting to slip in more details about why you’re the best candidate, but it will result in a bloated, cluttered letter. Instead, hone in on one accomplishment you can maximize: 

As a customer support representative at Soarin’ Airlines, I provided end-to-end quality customer service and built lasting relationships between Soarin’s customer service team and our customers. Through my efforts, we experienced higher customer interest and engagement levels than in the past five years. By the end of my time there, our client base had grown by 8 percent and our churn rate dropped to 3 percent. 

Although this candidate could have gone on about how they served customers and improved procedures, they focused on how building relationships led to positive growth. 

This is a great example to demonstrate how you can highlight one aspect of the job description and how you’ve upheld and exceeded quality standards at previous jobs.

Closing paragraph:  Many cover letters struggle with ending well. It’s all too easy to sign off with a quick “thank you for your time” and nothing else. Instead, leave the recruiter excited to follow up with you soon. Don’t leave them dozing off with a closer like this: 

Thank you for your time, and please consider me for this position.

A good closing statement finishes the conversation but promises more: 

I appreciate you considering my application, and I would love to speak with you further about how I can help empower teachers and students to open doors they never thought possible with Blackboard’s tools and my bilingual communication and care.

How to end a customer service cover letter

Signature:  If you didn’t already say “thank you” in the closing paragraph, do that here. Then sign off with a professional goodbye and your signature. 

Kai Yamashiro

• Formatting:  If you’re presenting any hard copies of your customer service cover letter, quadruple space so you have room to sign your name in blue/black ink. 

Enclosure(s):  This step is frequently overlooked, but it helps recruiters keep track of what you’ve supplied and what documents they need to read. Usually, this includes the job application and your resume, although some businesses may need you to provide professional certificates. 

Enclosures:  Resume Application

• Formatting:  Watch the form of “enclosure” —use the singular for just your resume, but use the plural if you’re submitting more documents. 

Are You Ready for Your Next Customer Service Role? 

Finally, congratulate yourself for writing an amazing cover letter, but remember you also need to  write a good resume . Your resume and cover letter are both vital for securing your next customer service role, so take the extra time to ensure both are updated and complete.

Writing a professional resume that stands out can be hard, so if you’re wrestling with it, our  resume tips  and  free resume examples  will steer you in the right direction. 

We also have  modern resume templates  to make your resume picture-perfect for any customer service position, and you can even edit this customer service resume now. 

No matter what position you’re seeking in customer service, use our tools to help you land your ideal customer service job. Start  building your resume  and cover letter today to get the job of your dreams. The upfront work is real, but the payoff will be well worth it!

When working with customers, you likely connect with their key pain points or try to relate on a more personal level, such as the objectives they’re trying to achieve by purchasing a product. Do the same in your cover letter. Try connecting to the company’s mission, or explain why you’re passionate about helping customers solve common problems in their industry. For instance, if you’re applying to a cell phone service provider, you could explain how you understand the frustrations of having phone issues and want to help others in a relatable position.

You should create a unique cover letter along with a customized customer service resume for every position you apply to. Every business provides service in unique ways with varying technologies and tools they deploy. For instance, one company may emphasize managing phone lines, whereas another company may take a more digital approach emphasizing email claims and virtual chat systems.

If you can reach out to the hiring manager via email or professional platforms like LinkedIn, following up within 48-72 hours after sending a cover letter can help you stand out. It’s the same way you might follow up with a customer to ensure their problem was handled correctly. It shows some extra effort and that you care about the position. Just ensure you stay professional and keep your message brief, quickly re-emphasizing your interest in the role.

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Customer Service Cover Letter Samples & Examples That Worked in 2024

How to write an effective customer service cover letter

At the forefront of customer-company relationships, customer service professionals are the architects of personalized recommendations, troubleshooters of challenges, and champions of unforgettable customer journeys.

If you're ready to join this group of skilled customer service professionals, your gateway is a captivating cover letter — a canvas where your skills, qualifications, and unswerving commitment paint a portrait of your dedication to excellence.

In this guide, we'll teach you the 5 essential steps to writing a cover letter as a customer service professional. Keep reading to learn how to:

• Create your customer service cover letter header & headline
• Personalize the greeting on your customer service cover letter
• Write an effective customer service cover letter introduction
• Highlight your accomplishments in customer service
• Conclude your cover letter with a strong closing statement

Still looking for a job? These 100+ resources will tell you everything you need to get hired fast.

1. Create an effective customer service cover letter header & headline

Whenever you write a cover letter as a customer service professional, the first key step is to craft a well-formatted header and headline.

Your cover letter header is a small block of text that includes all of the identifying information about you, as the applicant, and the company you are applying to. As for your cover letter headline , this is a title statement that helps to grab an employer’s attention and preview the information to come.

To help demonstrate how to effectively create each of these cover letter elements, we have provided more in-depth explanations and examples below:

Formatting the header

When creating your cover letter header, you do not have to follow a super-specific format. However, there are a few key components this header should include. It should contain between 3 to 4 lines of text that provide:

• The name of the company you are applying to (& the department, when applicable)
• Your name and professional title
• Your professional contact information (phone number, email address, LinkedIn, etc.)

Here's an example of a well-formatted headline from a customer service cover letter

To: McMillian Architecture Associates, Customer Service Department From: Jane Doe , Customer Service Professional (123) 456-7890 | [email protected] | linkedin.com/in/jane-doe

Writing the headline

To craft a compelling headline for your cover letter, you should always use a keyword related to the position, an eye-catching number or trigger word, a powerful adjective or verb, and a promise.

Here's an example of a well-written customer service cover letter headline, followed by a quick breakdown of its key components

My 3-Step Approach to Customer Service & How It Can Improve Your Customers’ Satisfaction

Trigger Word/Number : 3-Step Approach Keyword: Customer Service Adjective/Verb: Improve Promise: Your Customers’ Satisfaction – the inclusion of this detail at the end of the headline indicates to the employer that you will relate the information in your cover letter directly to their customers’ needs.

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2. personalize the greeting on your customer service cover letter.

Whenever possible, it is incredibly useful to include a personalized greeting on your cover letter.

Unlike generalized greetings — such as “To Whom It May Concern,”— a personalized greeting will address a specific person or department by name. In doing so, this type of greeting shows employers the level of effort you have put into researching their company beforehand, as well as your excellent attention to detail.

If you cannot pinpoint an exact person or department who will review your cover letter, try out one of the following alternatives:

To the [Company Name] Team

To the [Company Name] Hiring Manager

3. Write an eye-catching customer service cover letter introduction

The headline and greeting of your cover letter serve an essential purpose by initially grabbing an employer’s attention. To keep employers hooked, however, you'll need to write an effective and eye-catching introductory paragraph that includes:

• A brief overview of your professional history and goals
• A statement on why you are enthusiastic about applying to this company
• A mutual acquaintance (when possible)

Here's an example to help demonstrate how to write a customer service cover letter introduction

To the [Company Name] Hiring Manager,

I am a Customer Service Representative with 4+ years of experience working directly with high-level corporate clients. Our mutual acquaintance and CEO of your sister company, Jack Smith, recommended I apply for this position after working with me at a recent business conference.

4. Highlight your accomplishments in customer service

Following the introduction of your cover letter are the body paragraphs, where you should strive to offer in-depth answers to the following questions:

• What excites you about working at this company?
• What do you hope to learn from working at this company?
• What accomplishments or qualifications make you stand out as an applicant?
• What key skills do you possess that are relevant to the position?

Focusing on accomplishments specifically is crucial, as they help to show employers the real-life and actionable value you can bring to a company.

Here are a few examples of how to describe an accomplishment in a customer service cover letter

• As the Customer Service Representative for [Former Employer], I implemented a new digital meeting scheduling system that reduced meeting waitlists by 45%. As a result of this improvement, customers expressed an 85% higher satisfaction rate with the overall customer experience when scheduling meetings with high-level staff.  
• In my previous role at XYZ Company, I implemented a proactive follow-up system, resulting in a 20% increase in customer satisfaction scores. This initiative showcased my commitment to ensuring every customer interaction was not only resolved but also exceeded their expectations.  
• During my tenure at DEF Solutions, my personalized recommendations and attentive service led to a 25% increase in repeat business from satisfied clients. Building lasting relationships through my proactive communication style has been a cornerstone of my customer service approach.

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5. Conclude your cover letter with a strong closing statement

The final component of any job-winning cover letter is a strong closing statement . In this closing statement, you should include:

• An enthusiastic sentence saying you are looking forward to hearing from them
• An additional sentence stating you will follow up, including how you will contact them or how they can contact you
• A formal sign-off

Here's an example of an effective closing statement from a customer service cover letter

I strongly believe my high-level Customer Service skills combined with your company’s commitment to customer satisfaction will prove to be an excellent pairing when I join your team. I would love to speak with you directly about this opportunity and am available to meet any weekday from 10 a.m. to 4 p.m. The best way to reach me is at (123) 456-7890.

Best Wishes,

[Applicant Name]

Follow this cover letter outline for maximum success.

Milan Šaržík, CPRW

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

Subcategories

• Call Center Operator
• Client / Customer Relationship Manager
• Customer Support
• Sales Associate

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Customer Service Cover Letter Example

Show off your skills with an expertly prepared Customer Service cover letter that gets results. View our cover letter example below and writing guidelines to get a head start in writing the perfect introduction for a Customer Service role.

Resume and Cover Letter Experts

Customer Service Cover Letter

If you work in customer service, you are used to assisting others, but now the shoe is on the other foot.

You’re applying for a new job, and they want a cover letter.

The thought of this may or may not cause you to lose your nerves, in either case, it is always a good idea to be prepared.

First, you can use a resume template to make a stellar to write your resume, then comes the all-important introduction to your application, the cover letter.

How do you go about writing your cover letter?

If you write an unoriginal and generic cover letter, you may as well consider your application rejected before you even submit it.

So, the question is,  how can you write a cover letter  that is original and show off all your best qualities as a  customer service representative ?

Luckily, there is a tried and tested method that will help you stand out from the other applicants.

In this guide, you’ll learn how to:

• Write a cover letter if you have work experience
• Write a cover letter if you have no work experience
• Write your cover letter if you have an employment gap

It’s your turn to receive great service, let us assist you to  write a great cover letter  to win over any hiring manager.

Before attempting your own letter, it’s always best to see an example. Review the cover letter example below, as well as a resume example.

Hiring Manager’s name

Company name

Company address

Dear Mr/Ms. [Hiring Manager Name]

I would like to apply for the Customer Service role currently being offered by [Company] because I think I would be the ideal fit for the position. I am confident that my proven capacity to work with clients both over the phone and in-person and over 5 years of customer service experience could be of real benefit to [Company].

In my current job with [Current Company], I have excelled at providing friendly and constructive assistance to customers encountering issues with payments, late deliveries, and damaged purchases. I have also been able to help raise my department’s customer feedback approval rating by over 10% during the last 3 months and have responded to an average of 65 calls per day.

I will be delighted to bring this same ethos of excellence to the team at [Company]. If you have any questions to ask me about my experience and the role itself, I would be more than happy to discuss them during a face-to-face meeting.

Please, feel free to contact me between 4 – 6 PM on my personal phone number or at any time via my email address below. Thank you again for considering me for this position and I look forward to hearing from you soon.

Sincerely, Name

Address Phone number Email address

Samples are a wonderful tool, but also remember to use a  resume builder  if you want your resume and cover letter combo to get a hiring manager interested.

How to Write a Cover Letter for Customer Service with Experience

Every cover letter should show off your work experience and your qualifications, but having only that makes it the same as a resume.

It’s not only what you include in a cover letter, but  how you include  it as well.

You want to  demonstrate your motivation  to work for the company.

It’s also essential to also show  how you will be a valuable employee  thanks to your skills and experience.

If you don’t have a good  cover letter structure , there’s a good chance the hiring manager will reject your application.

So getting your customer service cover letter right is so important!

Let’s take a look at a good example and a poor example of  the beginning of a cover letter .

I am writing to submit my application for the customer service position. Along with this letter, I’ve included my resume. I have two years of experience and believe I’d be a great addition to your team .

Unfortunately, this example doesn’t say enough. The point it’s trying to make is clear, however,  it won’t excite any hiring manager .

Have a look at a much better example below.

After 5 years of providing excellent customer service at GHM International, the vacancy at X company jumped out at me and seems like the perfect opportunity to continue improving and applying my skills. I’ve wanted to work for X company for a long time and can maintain customer retention at a rate of 40% that I reached over the past two years.

This example demonstrates achievement, your experience, and your motivation to join a new company.

The  body of your letter  should state the skills you have and your motivation for working at the new company.

To  conclude your letter , ensure you review the company’s needs and how your experience and skills meet those needs.

Remember to  keep it personal  as well.

How to Write a Cover Letter with an Employment Gap

What if you’re looking for a new job after not working for a long period?

It isn’t always easy to find cover letter and  resume examples  for inspiration that include a gap in employment history.

With a  gap in your employment history , you may think you have no shot of landing the job.

However, that doesn’t necessarily need to be the case.

There are good reasons you or anyone else may not work for a certain amount of time.

There are plenty of positives that can be gained from taking time off, maybe because you studied a master’s degree, or  learned a new skill .

So what are some things you should include in your cover letter if you were out of work for an extended period?

• Choose honesty:  Don’t think a hiring manager won’t find out about your time off. If you don’t mention the reasons for your time off, they may come to the wrong conclusion. Briefly explain why you weren’t or couldn’t be working.
• Don’t worry about all of your off time:  If it’s a short amount of time, or it was a long time ago, you probably shouldn’t mention it.

When it comes time to interview, you should also  prepare your answers .

You will most likely be asked a question or  questions related to your time off .

However, remember to stick to the correct cover letter and  resume format  when creating your documents.

How to Write a Cover Letter for Customer Service With No Experience

Almost all quality job postings ask for it.

Experience. However, many of us don’t have much or any professional experience just yet.

If you see that on a job customer service posting,  don’t give up hope .

Even with no customer service experience, you can create a cover letter that shows  how your qualities match the vacancy  and that you are a fantastic fit for the available position.

So just how can you wow the hiring manager  without any experience ?

First, fully  understand what the company needs . Do a good job of analyzing what they are asking for in the job vacancy and what the goals of the company are.

Once you do that,  include your education and any internship experience  to demonstrate that you are a good fit.

In the body of your cover letter, make sure to provide  examples of your personality  and internship or freelancing experience.

Using that information,  relate your experience and attributes  to the:

• Needs of the company
• Valuable skills desired by the company

Some other applicants may have more experience than you, but you can  show you fill the company’s needs  and be a valuable employee.

When writing the motivation statement, you have the opportunity to convince the employer you’ll outwork the rest of the applicants.

Customer Service Cover Letter Tips and Advice

Customer Service jobs are often  highly competitive , so your Customer Service cover letter is going to need to do some heavy lifting. To stand out from the crowd, you’re going to need to give the recruiter confidence that you’re ready to succeed from the start.

First of all, demonstrate that you work well with customers.  Any numerical statistics  you can list will help you do that. These could include customer feedback ratings for your company or you personally (especially if you’ve helped achieve a significant improvement), the number of calls you took per day, or any other ideas that spring to mind.

Soft skills are key to getting the recruiter’s attention as much as  hard skills . Abilities like friendliness, creativity, and communication go a long way in this field.

To really make an impression on a recruiter for a Customer Service job, try to express breadth as well as depth in your skillset. If you can deal with customers successfully through a variety of different mediums such as by  phone, email, or in person , this can give you an edge over other candidates.

As always, don’t forget to  tailor your letter to the job description  being offered. Try to make sure that you appear to be the perfect fit for the employer to get the most responses.

Finally, don’t forget to check that your  spelling and grammar are immaculate . You’re going to be communicating with hundreds, if not thousands of people in your new job, and showing you can communicate clearly and correctly will really help your case.

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• Career Blog

Customer Service Representative Cover Letter [5 Samples]

As a customer service representative, your job is to ensure that customer inquiries are addressed and resolved to the satisfaction of all involved parties. However, before you can even begin to put your skills into action, you must first land the job. This is where a well-crafted customer service representative cover letter comes into play.

Why is a Customer Service Representative Cover Letter important?

A customer service representative cover letter is important for several reasons. First, it serves as an introduction to potential employers and can work as leverage in setting you apart from other applicants. It can also provide insight into your personality, highlighting your experience, skills, and achievements from previous roles.

Ultimately, a strong cover letter can persuade an employer to invite you for an interview, which is the first step toward securing your dream job.

Understanding the Role of a Customer Service Representative

When it comes to applying for a job as a Customer Service Representative (CSR), it’s important to have a clear understanding of the role and the responsibilities that come with it. In this section, we’ll outline the job responsibilities, required skills, and experience/qualifications needed to perform well as a CSR.

A. Job Responsibilities

The primary responsibility of a CSR is to provide assistance and support to customers who have questions or concerns about a product or service. This may involve answering phone calls, responding to emails or chats, and providing support through social media platforms. CSRs may also be responsible for:

• Processing orders and returns
• Resolving customer complaints or issues
• Providing product and service information
• Updating customer accounts
• Following up with customers to ensure satisfaction

B. Required Skills

To perform well as a CSR, there are several key skills that are essential:

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities
• Keen attention to detail
• Patience and empathy when dealing with customers
• Ability to multitask

In addition to these skills, it’s also important for CSRs to be comfortable working with computer systems and software used for customer management.

C. Experience and Qualifications

While some companies may require a high school diploma or equivalent, many will also look for CSRs who have some level of experience in customer service or a related field. Some employers may also require specific qualifications or certifications, such as:

• Experience with customer management software
• Understanding of industry-specific terminology
• Familiarity with legal regulations related to customer support (e.g. GDPR)
• Certifications in customer service (e.g. CCSC or CCSE)

D. Importance of Cover Letter for a Customer Service Representative job

As with any job application, the cover letter is an important element that can help you stand out from other candidates. When applying for a CSR job, your cover letter should highlight your experience and skills in customer service, as well as your passion for helping others. It should also be tailored to the specific position and company you are applying to. This shows that you have done your research and are truly interested in the position.

A strong cover letter can help you make a great first impression with a potential employer and increase your chances of landing an interview. Be sure to highlight your experience, skills, and qualifications, and explain why you would be a good fit for the company and the role of CSR.

When it comes to applying for a CSR job, it’s important to have a strong cover letter that showcases your skills and experience in customer service. By understanding the job responsibilities, required skills, and qualifications needed to excel as a CSR, you can craft a cover letter that sets you apart from other applicants and positions you as the ideal candidate for the job.

Key Elements of a Customer Service Representative Cover Letter

A.  Contact Information  Your contact information should be the first thing the hiring manager sees when they open your cover letter. Make sure to include your full name, phone number, email address, and home address. You want to make it as easy as possible for them to contact you for an interview.

B.  Salutation  When addressing your cover letter, it’s important to know who you are writing to. If possible, address them by their name rather than a generic greeting such as “To Whom it May Concern.” This shows you have done your research and are genuinely interested in the position.

C.  Introduction  Start off your cover letter with an attention-grabbing statement that highlights your experience and qualifications for the position. This should be a brief paragraph that sets the tone for the rest of your letter.

D.  Body Paragraphs  The body of your cover letter is your chance to sell yourself and your abilities to the hiring manager. Here are some key things you should include:

• Your relevant experience and skills
• Examples of your customer service experience
• How your skills and experience make you the best candidate for the job

You should also make sure to reference the specific job description and company in these paragraphs. This shows you have done your research and are serious about the position.

E.  Closing  Your cover letter’s closing should include a brief statement that reiterates your interest in the position and your excitement about the possibility of working for the company. Thank the hiring manager for considering your application and let them know you look forward to hearing from them soon.

F.  Signature  End your cover letter with a professional closing and your name. If you are sending a digital copy, a typed signature is appropriate. If you are sending a hard copy, you should sign your name in pen.

By following these key elements, your Customer Service Representative cover letter will stand out to hiring managers and increase your chances of landing the job.

Formatting Guidelines for a Customer Service Representative Cover Letter

When it comes to crafting a customer service representative cover letter, there are a few formatting guidelines that can help make your letter stand out to potential employers. Here are some tips to keep in mind:

A. Font and Margins

It’s important to choose a font that is easy to read and professional-looking. Stick to classic fonts such as Times New Roman, Arial, or Calibri. Avoid using fancy or overly decorative fonts that can make your letter difficult to read.

In terms of font size, aim for something between 10 and 12 points. This will allow your letter to be readable while also preserving a professional look.

Margins should be set to one inch on all sides. This is a standard setting that ensures your letter looks clean and well-organized, while also giving you plenty of space to include all of the necessary information.

Your customer service representative cover letter should be short and to the point. Aim for no more than one page in length, and try to keep it to three to four paragraphs.

In the opening paragraph, start by introducing yourself and explaining why you are interested in the position. In the following paragraphs, highlight your relevant skills and experiences, and explain how they make you a good fit for the role. Finally, wrap up your letter by thanking the employer for their time and consideration.

C. Visual Appeal

A visually appealing cover letter can help grab the reader’s attention and make a positive first impression. Here are a few tips to help make your letter visually appealing:

Use bullet points to break up large blocks of text and make your letter easier to skim.

Include a header with your name and contact information to make your letter easy to identify.

Use bold or italicized text to draw attention to important points, but use these sparingly to avoid coming across as too pushy or aggressive.

By following these formatting guidelines, you can create a customer service representative cover letter that is both professional and visually appealing. Remember to keep it short and to the point, and focus on highlighting your relevant skills and experiences to make your letter stand out from the crowd.

Tips for Writing an Effective Customer Service Representative Cover Letter

Writing an effective cover letter is one of the most important aspects of a successful job search. When it comes to applying for a customer service representative position, here are some tips to help you write an impressive cover letter:

A. Research about the Company and Job Role

Before you start writing your cover letter, take some time to research the company you’re applying to and the specific job role you’re interested in. Look for information about the company’s values, culture, products and services, and customer base. This will help you understand what the company is looking for in a customer service representative and tailor your cover letter accordingly.

B. Use Keywords and Phrases

Using keywords and phrases that are relevant to the customer service representative position can help your cover letter stand out to potential employers. Look for job postings, company websites, and other resources to identify the most important skills and experience required for the job. Incorporating these keywords and phrases into your cover letter can demonstrate that you understand the job requirements and are a good fit for the role.

C. Highlight Relevant Skills and Experience

One of the main purposes of a cover letter is to highlight your skills and experience that are relevant to the job you’re applying for. When writing your cover letter, focus on the skills and experience that make you a good fit for a customer service representative position. For example, if you have experience working in a call center or helping customers resolve issues, be sure to highlight that experience in your cover letter.

D. Provide Evidence of Your Accomplishments

Employers are more likely to hire candidates who can demonstrate that they have achieved results in previous positions. When writing your cover letter, try to provide specific examples of tasks and accomplishments that you have achieved in previous customer service or related roles. This can help demonstrate your value to potential employers and make you a more attractive candidate for the job.

E. Show Enthusiasm and Confidence

Finally, it’s important to show enthusiasm and confidence in your cover letter. As a customer service representative, you will be interacting with customers on a daily basis, so it’s important to demonstrate your ability to communicate effectively and build strong relationships. Use your cover letter to showcase your personality and demonstrate that you’re passionate about providing exceptional customer service. By doing so, you can show potential employers that you’re the right person for the job.

These tips can help you create an effective cover letter for a customer service representative position. By conducting research, using keywords and phrases, highlighting relevant skills and experience, providing evidence of your accomplishments, and showing enthusiasm and confidence, you can increase your chances of getting the job. Remember to always proofread your cover letter carefully and customize it for each position you apply for. Good luck with your job search!

Sample Customer Service Representative Cover Letter 1: Entry-Level

A. analysis and evaluation.

This cover letter is written by a candidate with no prior experience in the customer service industry. The letter begins with a brief introduction, followed by the candidate’s education and academic achievements. The candidate highlights their skills and abilities relevant to the customer service industry, such as communication skills and ability to work under pressure.

However, the cover letter lacks specific examples or experiences that showcase the candidate’s skills in action. Moreover, the tone of the letter is generic and lacks personalization, making it less engaging for the reader.

B. Key Takeaways

• The cover letter needs to be more personalized to the company and the specific job role.
• Provide specific examples or experiences that showcase the candidate’s skills in action.
• Use a more engaging tone to capture the reader’s attention.

C. Improvements

To improve this cover letter, the candidate should research the company and the job role to tailor their content accordingly. They should also include specific examples or experiences that showcase their skills and abilities, such as handling difficult customers or meeting targets.

Furthermore, the candidate should use a friendly, engaging tone and show enthusiasm for the role and the company. This can be achieved by mentioning something specific about the company that they admire or highlighting any shared values or interests.

This cover letter has the potential to be stronger with a more personalized and engaging approach. By showcasing their skills and enthusiasm, the candidate can stand out from other applicants and increase their chances of securing a job interview.

Sample Customer Service Representative Cover Letter 2: Experienced

The experienced customer service representative cover letter is well-crafted and effective in showcasing the candidate’s extensive skills and experience in the industry. The letter is concise and to the point, with no unnecessary fluff or filler.

The candidate starts by introducing themselves and highlighting their experience in the field, which immediately catches the recruiter’s attention. They then go on to list their key skills and accomplishments in previous roles, which provides further evidence of their expertise.

The letter concludes with a strong statement of interest in the position and a request for an interview. This shows the candidate’s enthusiasm for the role and their willingness to take the next steps to secure the job.

The key takeaways from this experienced customer service representative cover letter are:

• Conciseness: The letter is short and to the point, making it easy to read and understand.
• Relevant skills: The candidate highlights their relevant skills and achievements, showcasing that they are a good fit for the position.
• Enthusiasm: The candidate’s interest and enthusiasm for the role come across strongly.

While the experienced customer service representative cover letter is generally well-written, there are a few areas for improvement. The letter could be made stronger by:

• Using more specific examples: While the candidate does list some achievements, providing specific examples of how they have made a difference in previous roles would make their experience more compelling.
• Tailoring the letter to the job description: While the candidate does highlight their relevant skills, they could further tailor the letter to the specific requirements of the job they are applying for. This would make them stand out even more as a strong candidate.

Sample Customer Service Representative Cover Letter 3: With No Experience

This cover letter is aimed at applicants who have no prior experience as customer service representatives. The key objective of this cover letter is to emphasize transferable skills that can be applied to a customer service role.

The opening paragraph immediately highlights the applicant’s enthusiasm for the position and the company. The use of the phrase “passionate about customer service” shows a genuine interest in the core values of the company, which is always a plus.

However, the body of the cover letter could use some improvement. The applicant mentions their experience in food service as an example of their ability to work with customers, but fails to provide specific examples of how they demonstrated excellent customer service skills. This leaves the reader unsure of whether the applicant would be a good fit for the role.

The closing paragraph emphasizes the applicant’s willingness to learn and grow within the company, which is a positive attribute. However, the phrase “Thank you for considering my application” would benefit from being more proactive – instead, the applicant could suggest a follow-up action, such as offering to schedule a call or in-person interview.

• Highlight transferable skills when applying for a customer service role.
• Show enthusiasm for the company and its values.
• Provide specific examples of customer service skills in previous roles.
• Offer a proactive closing statement that suggests a follow-up action.

In order to improve this cover letter, the applicant should consider the following:

• Provide specific examples of customer service skills in previous roles, focusing on the impact their actions had on customer satisfaction.
• Use bullet points or numbered lists to make the body of the cover letter easier to read and digest.
• Offer a clear and proactive closing statement that suggests a next step, such as offering to schedule an interview or phone call.

By following these guidelines, the applicant can present themselves as a strong candidate for the customer service representative role, despite having no prior experience in the field.

Sample Customer Service Representative Cover Letter 4: Career Change

In this cover letter sample, the applicant has highlighted their previous experience in a different field and their desire to pursue a career in customer service. The letter starts with a strong introduction highlighting the applicant’s enthusiasm for the job and their relevant skills. They have also included a brief explanation of their previous experience, showing how these skills can be applied in a customer service role.

The applicant has made good use of bullet points to list their relevant skills and experiences, making it easy for the hiring manager to quickly scan and understand their capabilities. They have also included a closing paragraph summarizing their excitement for the opportunity and their willingness to learn and grow in the role.

However, there are a few areas for improvement. The letter could be strengthened by providing more specific examples of how the applicant’s skills and experience transfer to a customer service role. Additionally, the final paragraph could be more proactive by asking for an interview or stating when the applicant will follow up.

• Highlight enthusiasm for the job and relevant skills in the introduction
• Use bullet points to make skills and experiences easily readable
• Close with a summary of excitement for the opportunity
• Provide specific examples of how skills and experience transfer to customer service
• Be proactive in requesting an interview or stating when follow-up will occur

To improve this cover letter sample, the applicant could provide specific examples of how their previous experience in a different field could be applied to customer service. For example, if they previously worked in a medical office, they could highlight how their experience in answering phone calls, scheduling appointments, and providing excellent customer service to patients could be applied to a customer service role.

Additionally, they could be more proactive in the closing paragraph by requesting an interview or expressing when they will follow up. This shows initiative and communicates a strong interest in the position.

This is a strong cover letter that could be further improved with specific examples and a proactive closing.

Sample Customer Service Representative Cover Letter 5: Example Cover Letter

This cover letter is well-structured and organized. It starts with a strong introduction that clearly states the candidate’s interest in the position and their relevant skills and experience. The body of the letter elaborates on the candidate’s previous roles and accomplishments, demonstrating their ability to excel in a customer service representative role. The conclusion wraps up the letter nicely by reiterating the candidate’s interest and providing contact information.

One possible improvement could be to provide more specific examples of the candidate’s accomplishments rather than just listing them. This would help to paint a clearer picture of the candidate’s skills and experience.

• A strong introduction can grab the hiring manager’s attention and make them want to read more.
• Elaborating on previous roles and accomplishments can demonstrate relevant skills and experience.
• Reiterating interest and providing contact information is a good way to wrap up the letter.

To make this cover letter even stronger, the candidate could consider the following improvements:

1. Use specific examples to demonstrate accomplishments

Instead of simply listing previous roles and accomplishments, the candidate could provide concrete examples to showcase their skills and experience. For example, instead of saying “Increased customer satisfaction ratings,” the candidate could say “Increased customer satisfaction ratings by 20% in six months by implementing a new customer feedback system.”

2. Customize the cover letter for the specific job

While this cover letter is well-structured, it doesn’t address the specific job the candidate is applying for. Customizing the cover letter to the job posting can help demonstrate that the candidate has done their research and is truly interested in the position.

3. Highlight relevant skills and experience

Though the candidate lists their previous roles and accomplishments, they don’t explicitly highlight how those experiences make them a good fit for a customer service representative role. The candidate could explicitly connect their previous experience to the skills and experience required for the job in order to convince the hiring manager of their qualifications.

By incorporating these improvements, the candidate can create a stronger, more compelling cover letter that highlights their skills and experience and demonstrates their fit for the position.

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Crafting an Effective Customer Service Cover Letter: Examples and Tips

After doing a fair bit of online research, you’ve found a customer service job that meets all your requirements. You’re pretty confident you’re a good fit, your customer support resume is on point, and you’re ready to apply. 

Then, as you fill in the online form, you realize you can add a cover letter. 

You might wonder whether you really need it. After all, skipping this step will save you time and effort. Plus, it’s not mandatory, right? 

The truth is that a cover letter, while it might seem like a demanding last step, will help you stand out over other candidates.

A good cover letter gives you the ability to showcase how your experience and skills relate to the customer service role you’re applying for in a way that a resume might fall short. Since it’s not mandatory, it’s also a great way to separate yourself from other applicants who aren’t willing to do the extra work involved.

The good news is that it doesn’t need to be complicated. Follow these tips and examples to create an attention-grabbing cover letter for your next customer service role that will convince the recruiter you’re definitely worth interviewing.  

Why you need a cover letter for customer service roles

If you have a great customer support resume with relevant skills and experience, that’s the core of your application. It’s the ice cream scoop in your sundae.

But your cover letter is the cherry and sprinkles you put on top — it’s a chance to show your personality and make yourself stand out. 

With a cover letter, you’re doing two crucial things for the recruiter or hiring manager:

You’re showing them you care enough about the job to spend extra time crafting a cover letter.

You’re making it extra easy for them to connect the dots between your skills and experience and the job’s requirements.

Those are both solid arguments for spending time on a cover letter, but there are other reasons, too. 

Customer service is a competitive job market. Many roles — especially in today’s job market — receive hundreds of applicants (or more!). 

Put yourself in a recruiter’s shoes for a moment. When you’re skimming dozens or hundreds of resumes, you’re likely seeing similar things over and over — bullet points of similar experiences, similar roles, and so on. With so much of the same, how do you make a choice? 

When there are two (or twenty) similar candidates, the applications with strong cover letters will stand out. It’s a chance to demonstrate the value you can bring to the company by expanding on the bullets in your resume. Since writing and communication skills are two of the key customer service skills , it’s also a chance to put your abilities on display.

Recommended Reading

How to Hire for Customer Service: A Step-by-Step Guide

What to include in a cover letter for a position in customer service.

OK, you’re going to write a cover letter for your customer service role. Now what do you include in it ? 

Here are a few things that a solid cover letter should contain.

An attention-grabbing introduction

In journalism, a good lead is everything. In his famous book “ On Writing Well ,” editor and writer William Zinsser wrote that, “The most important sentence in any article is the first one. If it doesn’t induce the reader to proceed to the second sentence, your article is dead.”

Replace “article” with “cover letter,” and you’ll understand why your introduction is so important.

Remember, a recruiter or hiring manager might be sifting through hundreds of applications. A strong introduction that grabs their attention can be the difference between being ignored and being asked for an interview. 

A highlight of relevant customer service skills and experience

Highlighting your relevant customer service experience in a personable and engaging way is the number one thing to focus on when writing a cover letter. Your cover letter shouldn’t be a novel, so you need to be brief and carefully choose what to share, but this is how you make your job application come alive.

Let’s use an example. 

Imagine you’re applying for a job where one of the required skills is the “Ability to learn quickly and under pressure.”

Your cover letter is the perfect chance to highlight how you’ve used this skill. For example, you could explain how, in your last role, you successfully learned to use a complex new internal tool and how, after a few weeks, you were helping other colleagues who struggled with the new system.

Brevity is key, but make sure you pick a few required skills to show your relevant experience. If you’ve held unique roles in your past — like the time you trained dolphins at SeaWorld — it’s also a chance to highlight how those unique experiences make you the best possible candidate.

An address to the hiring manager and company

By addressing the company and, if possible, the hiring manager, you’ll show that you took the time to research the company you’re applying to. When many people take a “spray-and-pray” approach to applying for jobs — applying for hundreds of jobs with barely a thought — this is how you demonstrate your genuine interest. 

This doesn’t have to be long — even just including the hiring manager’s name is more than most — but it’s a prime chance to personalize your cover letter. 

Customization of your cover letter for each application

Adapting your cover letter to each job application can bring a big return on your time investment, but it can seem the most demanding.

This doesn’t mean you need to start from scratch every single time. 

Instead, craft a cover letter “template” that works for you and that you can tweak based on the role and job description. For example, if you’re applying for a role focused on phone support, you’ll address your experience with that channel. If the company only offers live chat support, you’ll pull out the phone support snippet and add in something more relevant. Just be sure you change all the relevant information (company name, who it’s addressed to, exact job title or position) on each iteration!

How to Snag (and Succeed at) a Remote Customer Service Job

Structuring a customer service cover letter that stands out.

A cover letter is like a story about you. Like all good stories, they have an introduction, a body, and a conclusion. 

Introduction: Start by expressing your enthusiasm and interest in the role. What made you excited when you read the job post? Maybe you’re particularly interested in the product or  you’ve followed the company (or used their product!) for years. Perhaps you enjoy writing and managing knowledge bases. 

Your introduction should include: 

Your personal details (name, address, email, phone number).

The hiring manager or recruiter’s details (if possible).

The role you’re applying to.

An opening paragraph.

Main body: The bulk of your cover letter is about highlighting relevant customer service skills and experiences. As we’ve mentioned, you need to connect the job requirements and responsibilities with your previous experience, ideally by providing real-life examples. The main body should contain: 

Experience.

Qualifications.

Don’t write it in bullet points. Write in personable, conversational paragraphs. Imagine it’s your first, super-brief conversation with the hiring manager.

Conclusion: The last section of the cover letter is for you to reiterate your interest and thank the reader for reviewing your application. The conclusion is made of:  

A closing paragraph.

Your signature.

7 Customer Service Resume Examples + Best Practices

Tips for writing an effective customer service cover letter.

What are the key elements that make the perfect cover letter? The best practices below are a good place to start: 

Use a tone and style that matches the company: The language, tone, and style you would use when applying for a customer service position at a bank are not the same as if you were applying for a role at a tech startup. Startups tend to be more laid back and informal while banks are traditionally more formal. Be sure to research the company you’re applying to, paying attention to how they communicate. Matching your tone to your audience is an important customer service skill, and this is your chance to show it off. 

Address specific job requirements with real examples: Your cover letter should provide plenty of real-life examples that show how you uniquely meet the requirements from the job description. Don’t overwhelm the reader with details, but make it obvious that your skill set fits what they’re looking for. 

Demonstrate strong communication and interpersonal skills: Your cover letter should prove that you have great communication skills, which is the cornerstone of fantastic customer service. Don’t forget that the way you express yourself says as much (or more) than the specific words you use.

Be clear and concise in your writing: Use language that’s easy to understand. This isn’t the time to use fancy words or attempt to be too clever. Prioritize clarity and aim to highlight your relevance in as few words as necessary.

How to write a customer service cover letter with no prior support experience  

What if you’re a total newcomer to the customer support industry and have no experience at all? Or perhaps you have support experience but want to break into the SaaS customer support industry ?

First, don’t be discouraged! Key customer service skills like empathy, adaptability, clear communication, and patience are transferable. They’re skills you develop in other fields — as a barista, teacher, salesperson, and even as a parent or caregiver — or through activities like volunteering or athletics.

If you have no experience in customer support, your cover letter is even more critical. Without it, your resume might not be enough to showcase those skills and how they’ll apply to the role you’re applying to. 

On top of that, your cover letter is a great place to express your eagerness to learn and your customer-focused attitude.

Customer Support Job Description: Examples and Best Practices

Customer service cover letter examples.

Writing your first cover letter can feel daunting. Below are some examples based on experience level that might spark your creative juices. 

#1: Entry-level customer service representative

Hampton, VA 23666

(343) 222-5555

[email protected]

March 10, 2024

Healthcare Inc.

Role: Customer Service Representative 

Dear Jessica Smith,

I’m interested in applying for the Customer Service Representative role at Healthcare Inc. As a former barista at a large coffee shop, I made sure customers felt consistently cared for, turning visitors into regulars. Because of my customer service skills and friendly attitude, I was promoted within six months. 

In my current position, I’ve become an expert in various aspects of customer service, like using clear communication, being attentive to detail, and having a problem-solving mindset. In the job description, you mentioned that you're looking for a candidate who learns quickly. While working at my current position, I had to learn a new cash management system, and within a few days, I was training others.

My colleagues (and customers!) would say I'm friendly, patient, and hardworking. I'm always trying to get better at what I do, picking up new things on the job and ensuring customers have a great experience. My passion for delivering a consistently great customer experience encouraged me to apply for this role at Healthcare Inc.

I understand how important it is to boost a company's mission through every customer interaction to create long-lasting loyalty. That's precisely the approach I'm excited to bring to Healthcare Inc., and it’s why I'm eager to grow with your team and work as a Customer Service Representative. 

I look forward to discussing my experience with you. Please don’t hesitate to reach out if you need additional information. 

Thank you for your consideration.

Best regards,

#2: Customer service representative

Role: Customer Service Representative

I recently came across the Customer Service Representative position at Healthcare Inc. in one of my favorite customer support communities. I’m excited to express my interest in joining your team!

With two years of experience in customer service, I’m confident in my ability to contribute positively to your organization. 

In my current position at ACME Company, I've honed my communication skills by handling a diverse range of customer inquiries. Whether through email, phone, or chat support, I consistently prioritize clear and concise communication, resulting in a team-leading customer satisfaction score of 98% over the last two quarters. 

I also see that you’re looking for someone who can build customer relationships. I take pride in developing rapport with clients at ACME Company, resulting in a 10% increase in repeat customers. By actively listening to their needs and providing personalized solutions, I've cultivated a positive customer experience that contributes to ongoing loyalty. In fact, sometimes customers ask for me by name. While I try to discourage that, I do love how it signals that they trust me to get the job done. 

Based on the details I've provided, I think it’s clear that I have a genuine passion for customer service. I'm thrilled about the prospect of advancing my career at Healthcare Inc. 

Thank you for considering my application. I’m looking forward to hearing from you about the customer service representative position. 

#3: Customer service manager

Role: Customer Service Manager

I saw your job posting for a Customer Service Manager on the company’s website and immediately had to apply. With four years of experience in customer service, I’m confident in my ability to build and lead a successful support team. 

Here are three key reasons why I believe I’m a strong candidate for this role:

Leadership skills: In my current position at ACME Company, I’ve been entrusted with leading a team of customer service representatives. I successfully implemented new training protocols that resulted in a 15% improvement in customer satisfaction scores within six months.

Problem-solving abilities: I pride myself on resolving customer issues efficiently. For instance, during my time at ACME Company, I encountered a challenging situation where a customer had a complex billing problem. Through asking good questions and collaborating with various departments, I was able to resolve the issue to the customer's satisfaction. I also identified and implemented a process improvement that reduced similar errors by 40%.

Adaptability and continuous improvement: In the fast-paced environment at ACME Company, I actively sought and implemented feedback from both customers and team members about how we could improve. One project I initiated led to a streamlined workflow and a 10% reduction in average handling time.

I am so excited about the opportunity to bring my skills and experience to Healthcare Inc. and to contribute to the achievements of your customer service team. 

Thank you for considering my application. I look forward to hearing from you to learn more about the customer service manager position.

Cover letters are worth the time

Writing a thoughtful, personalized cover letter takes a lot more time than simply filling out a bunch of fields on a job application form, but it’s one of the single best ways to make your application stand out from the crowd, especially when you’re applying for popular roles in the competitive customer service job market. 

By leveraging the tips and tactics shared here, you’ll be able to create a compelling cover letter that increases your likelihood of landing the customer service job you have your eye on — whether it’s your first role or you’re looking to advance your customer service career.

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Larry barker.

Larry has spent over a decade leading CX teams at tech companies of various sizes. He also currently operates Supported Content , a niche content marketing company that helps CX brands attract and retain customers.

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