customer service agent skills resume

20+ Key Customer Service Skills to List on Your Resume in 2022 (With Examples)

To land a job in customer service, you need to showcase your best skills to employers. Customer service involves both technical and interpersonal skills. This makes a diverse skillset all the more important! In this guide, we will uncover the best customer service skills to include on a resume. Plus, we will provide you with tips and tricks for formatting.

What is Customer Service?

Customer service is a vast industry spanning many different forms of business.

From answering customer calls to building customer relationships, there are many responsibilities involved.

Aside from the general Customer Service Representative, other common examples of jobs within customer service include:

• Call Center Representatives
• Administrative Assistants
• Restaurant Workers
• Salespeople

Essentially, any job that deals with working directly with customers falls under the customer service umbrella.

Why Should I Include Customer Service Skills on My Resume?           

When applying for a job in customer service, showing your ability to work well with people is key.

Including skills on a resume allows you to showcase your best strengths to employers.

By adding specifically customer service skills, you can demonstrate your most relevant abilities according to the job you are applying to.

You never want to include skills just for the sake of it.

It is imperative to always tailor your skills to match the requirements listed in the job description.

Moreover, you should always be honest in what skills you include.

Never list a skill you don’t actually have!

Need help brainstorming skills? We have a free guide with 100+ Key Skills for a Resume in 2021 (with Examples for Any Job) to help you out.

Beautiful resume templates to land your dream job

What Are the Best Customer Service Skills I Should Add to My Resume?

Before you can determine the best customer service skills to include on your resume, you need to understand the two main types of skills:

• ‍ Interpersonal (Soft) Skills: These skills are based on emotion and human interaction. Much of customer service relies upon interpersonal skills such as communication and problem-solving. ‍
• Technical (Hard) Skills: Hards skills have to do with your technical abilities, such as writing or working with software.

When writing out your skills on a resume, it is important to include both soft and hard skills.

For customer service, you should always take the time to plan out the skills you want to include.

By making a large list you can then narrow it down to the most relevant and best ones.

10 Soft Skills for Customer Service

Here are our top 10 soft skills for customer service to consider adding to your resume:

• ‍ Conflict Management: Being a customer service representative means dealing with conflict. The ability to calmly and effectively manage customer conflicts is essential.
• ‍ Communication: Communication skills are arguably the most important soft skill for customer service. You need to be able to communicate clearly and easily with all types of customers. ‍
• Empathy: Customers want to feel like you relate to them. A strong sense of empathy comes in handy when working in the customer service realm.
• ‍ Compassion: You never know what’s going on in a customer’s head or life. Treating each situation with compassion towards the customer is highly necessary.
• ‍ Problem Solving: During customer conflicts, being able to think of a solution quickly is key.
• ‍ Patience: Miscommunications can occur when interactions are rushed or not given proper attention. Having patience is crucial when working in customer service.
• ‍ Attention to Detail: Many technicalities can affect customer service. The ability to pay close attention to a customer’s issues and the solutions given is a core component of good customer service.
• ‍ Intuitive: Making customers feel as though all their problems have been solved is very beneficial. Acting intuitively and proactively to address potential customer issues makes for great customer service.
• ‍ Goal-Oriented: When working with customers, it is essential to set clear goals and boundaries. This helps to ensure everyone understands the expectations and standard of work being provided.
• ‍ Persuasion: In sales positions especially, having the ability to persuade a customer’s emotions and viewpoints is highly necessary. You should be able to position yourself as the guide that can offer the best solutions to them.

10 Hard Skills for Customer Service

Here is a list of 10 hard skills for customer service to use on a resume:

• ‍ Microsoft Office & Google Suite: Microsoft and Google programs are widely used across all industries. Familiarizing yourself with these programs will give you a competitive edge, as employers won’t need to train you on how to use them.
• ‍ Writing: Writing skills are majorly important in any job related to communication. In customer service, this often translates to writing emails and official company copy.
• ‍ Bi/Multi-Lingual: Speaking multiple languages is always a plus in customer service. If you can fluently speak and translate more than one language, be sure to include this on your resume.
• ‍ Data Entry: Customer service can sometimes involve a huge amount of data. Understanding the basics of data entry is foundational for a successful customer service professional.
• ‍ Performance: Customer service professionals take on a persona used to persuade, empathize, and relate to customers. Having a good ability for performance and acting can be highly useful in this field as a result.
• ‍ Situational Analysis: Every customer and situation is different. An important hard skill for customer service reps to have is the ability to thoroughly analyze each situation. This can involve note-taking, research, gathering feedback, and many more essential tasks.
• ‍ Telecommunication: In an increasingly digital world, good telecommunication has become crucial for customer service. This can refer to any interaction happening digitally, including phone calls and online services.
• ‍ Bookkeeping: A fundamental component of customer service is keeping thorough records. Transactions, contracts, and more can all fall under the umbrella of bookkeeping. Honing these skills is good for any professionals seeking employment in customer service.
• ‍ Closing Ability: A customer service professional must develop a specific skill known as their “closing ability.” This is their ability to finalize a deal or transaction with a customer. It combines many soft skills, such as negotiation and persuasion, to create a more technical skill.
• ‍ Product Memorization: The ability to memorize large quantities of information is highly important in customer service.

No matter whether they are hard or soft skills, all your skills should be selected according to the job.

In fact, tailoring your resume for the job is crucial for impressing employers!

Read our career advice article on how to Tailor Your Resume to Any Job in 4 Easy Steps to learn more.  

How Do I Describe My Customer Service Skill Levels?

When describing your customer service skills on a resume, it is important to indicate your level of proficiency.

Generally, there are three levels commonly used on resumes:

• ‍ Expert: At an expert level, you can employ a skill according to your own assessment of a situation. Little to no outside direction is required. ‍
• Intermediate: Intermediate skill levels indicate that you are proficient but may still need some supervision. ‍
• Novice: A novice skill level lets employers know you understand the basics but do not consider the skill one of the best proficiencies.

We recommend only including your very best skills on a resume.

As such, you should aim to mainly include skills that fall into either the expert or intermediate categories.

How Do I List My Customer Service Skills on a Resume?

To include customer service skills on a resume, there are two main formatting options:

• Listing the skills in the work experience section
• Creating a dedicated skills section

Oftentimes, the best approach is to combine these two formatting options.

Including soft skills in your work experience section allows you to include greater context and explanation.

Comparatively, hard skills need less explanation and can benefit from being place in a separate section.

Here are two quick breakdowns for these formatting options:

Method 1: Listing Customer Service Skills in Your Work Experience Section

Work Experience Customer Service Representative, Whole Foods April 2018 – May 2020 · Good communication skills · Worked closely with customers · Learned better closing tactics

Why It’s Wrong: In this example, the bullet points are too vague and provide little information about the person’s responsibilities.

Adding in skills to your work experience section should add extra value, not detract from the descriptive nature of the section.

Work Experience Customer Service Representative, Whole Foods April 2018 – May 2020 · Communicated daily with customers through the call center · Fostered loyal customer relationships through an empathetic approach · Developed a strong closing ability and increased sales by 15 percent

In this corrected example, the skills clearly tie into the person’s qualifications.

The information given is much more insightful into the applicant’s work ethic and skill set.

ProTip: When describing skills in your work experience section, make sure to use active language. For help in doing so, take a look at our list of 350+ Action Verbs to Make Your Resume More Effective in 2021 .

Method 2: Creating a Dedicated Customer Service Skills Section

Customer Service Skills · Caring for customers · Answering the phone · Helping customers with returns · Using Microsoft Excel and other programs

Why It’s Wrong: This example fails to use strong skill keywords.

Additionally, it is not inherently bad to include extra words in a skills section.

However, these extra words should add value, not just take up space in your word count.

Customer Service Skills · Empathizing with Customers’ Specific Needs · Call Center Telecommunication · Conflict Resolution for Customer Returns · Microsoft Office Suite

In this corrected example, the extra words being used give the skill greater detail and specificity.

Do you need more help writing your ideal resume? Check out our guide on the 20 Best Resume Writing Tips and Tricks for 2021 (with a Free Checklist) !

Final Takeaways

Customer service is a massive industry with many employment opportunities.

To heighten your chances of landing a job in this field, focusing on your related skills is key.

Here are our 5 main takeaways for listing customer service skills on a resume:

• Include both your hard (technical) and soft (interpersonal) customer service skills.
• Relate your skills to the job you are applying for.
• Use skills in both your work experience section and a dedicated skills section.
• Provide context around interpersonal skills.
• Aim to include your best – or “expert-level” – skills first.

To learn more about creating the perfect resume in 2021, check out our many free resume guides and career advice articles !

Browse more resume templates that fit your role

Ed is a co-founder of Easy Resume. His background in scaling teams at tech startups over the last decade has given him extensive experience and knowledge around how to hire top talent and build successful teams. He enjoys mentoring, coaching, and helping others reach their career goals. When he's not writing about career-related advice, he's playing with his dog, Lilo, or going on long hikes in upstate New York.

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Customer Service Skills for a Resume [W/ Full List & Examples]

Customer service skills are vital if you want to get hired for any customer-facing position. 

That’s because customer service skills can help you resolve customer complaints, improve customer satisfaction, and even drive new sales.

Want to learn which customer service skills are a must-have on your resume in 2024? You’ve come to the right place!

In this article, we’re going to cover everything you need to know about customer service skills, including: 

• What Are Customer Service Skills
• 20 Essential Customer Service Skills For Your Resume

3 Steps to Add Customer Service Skills to Your Resume

• How to Improve Your Customer Service Skills

Let's dive in! 

What Are Customer Service Skills?

Customer service refers to the relationship between a business and its customers. The better this relationship, the more successful a business can be. 

Customer service skills are a set of soft skills that allow you to provide the best customer experience possible. They involve being able to:

• Communicate effectively
• Solve problems promptly
• Demonstrate patience
• Create genuine connections

Customer service skills are essential for any customer-facing role out there, including customer support representatives , salespeople, cashiers , and the sorts. 

But what is it, exactly, that makes customer service skills so valuable? Let us give you the data-backed answer. 

Why Are Customer Service Skills Important 

If you’re someone who’s looking for a job in customer-facing roles, you probably already know that having strong customer service skills can significantly improve your employability. 

Finding employees who can resolve customers’ complaints and make them feel heard, understood, and appreciated is of the highest importance for potential employers.  

Here are all the benefits that employees with strong customer service skills can bring to a company: 

• Improved customer experience. The better customer service you can provide, the more satisfied will your customers be. And, according to this HubSpot study, 68% of consumers say they are willing to pay more for products and services from a brand known to offer good customer service experiences.
• Increased profits. Happy customers are more likely to spend money on a product or service. A study by Bain found that companies that excel at customer experience grow revenues 4%-8% above their market .
• Higher customer retention. According to Invesp, investing in new clients is 5 to 25 times more expensive than retaining existing ones. Considering that 80% of consumers said they’d do business with a competitor after a bad customer service experience, customer service is essential in retaining customers.
• Established brand loyalty. According to the study by Zendesk, nearly three out of five consumers report that good customer service is vital for them to feel loyalty toward a brand.
• More referrals. Your customers are bound to talk about their customer experience - especially if it’s really good or really bad. According to Esteban Kolsky, Chief Evangelist for customer experience at SAP, after a positive customer experience, 72% of customers will share their opinion of your brand with at least six people.

20 Customer Service Skills to List on Your Resume 

As we already mentioned, customer service doesn't consist of a single skill, but of a set of skills. 

As such, the customer service skills you should list on your resume greatly depend on the specifics of the position you're applying for. 

That said, there are some customer service skills that are in demand for the majority of customer-facing roles out there, such as communication and active listening.  

Here is a list of the most in-demand customer service skills for your resume in 2024: 

• Active listening
• Adaptability
• Attention to detail
• Bilingual customer support
• Building customer royalty
• Communication
• Complain resolution
• Organizational skills
• Decision making
• Interpersonal skills
• Persuasion skills
• Problem-solving skills
• Product knowledge
• Time management
• Upselling/Cross-selling
• Service-based selling
• Computer skills

Now that you know what the most important customer service skills are, it’s time to list them on your resume.

Below, we’ll teach you which resume sections are best for listing your customer service skills, as well as teach you how to do it in the most compelling way possible.

Let’s get started!

#1. Mention Your Customer Service Skills on Your Resume Summary 

The first place where you can (and should) mention your customer service skills is the resume summary . 

In a nutshell, the resume summary is a short, three or four-sentence paragraph that describes you as a candidate. Typically, it mentions: 

• Your professional title and years of experience
• Your top skills
• Your most notable achievements

Done right, the resume summary will show the hiring manager you’re a qualified candidate from the get-go and get them to go through your resume in more detail. 

As such, for roles where customer service skills are practically essential, it’s very important to higlight that you possess such skills in your resume summary.

Here’s an example of customer service skills listed in a resume summary:

• Attentative and communicative customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights include receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my problem-solving and interpersonal skills can be leveraged to achieve and maintain the highest level of customer service.

#2. List the Right Customer Service Skills 

The most obvious place to list your customer service skills is on your resume’s Skills section. 

The key here, though, is to list skills that are relevant for the role you’re applying for.

We already mentioned how different roles may require different customer service skills. A customer support agent, for example, requires comunication skills and active listening.

Whereas a sales represenative, on the other hand, requires persuasion and upselling skills.

What we’re getting at here is that you shouldn’t just randomly list all the customer services skills we covered in this article - you should pick out the ones that are most relevant for your role.

Here are our top tips on how to list the most relevant customer service skills for your position:

• Check the job description. Most jobs tell you exactly which skills they’re looking for in candidates, all you’ve got to do is check the job description. As a customer service representative, for example, it’ll typically tell you that you need active listening skills, multi-tasking skills, communication skills, knowledge of CRM systems, etc. 
• Identify the skills you possess. Single out the skills that you actually possess instead of adding every single skill mentioned in the job description. 
• Add them under Soft/Hard Skills. Add skills like time management, communication, etc., under Soft Skills and technical know-how like computer skills or product knowledge under Hard Skills. 

#3. Prove Your Customer Service Skills In Your Work Experience Section 

Last but definitely not least, you should use your work experience section to prove to the hiring manager that you possess the customer service skills you mentioned in your resume summary and under your soft skills.

After all, anyone can claim they have customer service skills. It's backing up your claims with facts that can make all the difference. 

Done right, your work experience will leave no doubt in the hiring manager’s mind that they should call you back for a job interview .

Here's exactly how you should build your work experience section so that it highlights your customer service skills: 

• Tailor your work experience to the job description. Don’t use one generic resume to apply to dozens of openings. Each position has its own specific requirements and your resume sections should be tailored to show the hiring manager that you can meet them. If you’re applying for a cashier position, for example, the hiring manager will want to know about your experience as a restaurant server, but not about the time your mowed lawns as a teenager . The first experience highlights yoru customer service skills, while the second does not.
• Focus on your achievements instead of your responsibilities. The hiring manager most knows exactly what your responsibilities were in previous jobs. What they want to know is how you made a positive impact with your achievements. As such, focus on highlighting how you made an impact on your work experience section instead of simply listing what your basic responsibilities were. 
• Make your achievements quantifiable. Speaking of achievements, supporting them with data-backed evidence is what really makes a difference. After all “helped company increase customer retention by 14% by providing customers with a personalized experience” sounds much better than “helped with customer retention.”
• Use action verbs and power words . There are hundreds of words and verbs you can use instead of “helped” or “served.” The more descriptive you are of your achievements, the more impressive you can make them sound. 

Here’s an example of a work experience section that highlights the candidate’s customer service skills perfectly: 

Customer Service Representative 

YXZ Convenience Store

03/2018 - 04/2022

• Achieved the highest up-sell rates in both 2019 (2.6%) and 2021 (3%).
• Worked at the customer information desk for 10+ hour shifts.
• Welcomed and provided personalized customer service to 1000+ customers during the store opening event.

7 Ways to Provide Excellent Customer Service 

Customer service skills don't come naturally to everyone. 

Some people are much better at making customers feel heard and appreciated, while others may struggle to form that connection that makes all the difference when it comes to providing good customer service. 

Well, if the first case applies to you, don't worry. 

Below, we cover seven ways to provide excellent customer service (that can be practiced and learned):

#1. Stay positive

Developing a positive mindset and attitude is an essential part of improving your customer service skills.

Think about your own customer experiences. You’re probably not too happy when, say, you sit at a restaurant and the server taking your order looks miserable, right? Or when you call customer support to resolve an issue and they’re less than willing to help. 

So, whether you’re communicating by phone, face-to-face, or via e-mail, try to stay as positive as possible (even in the face of difficult issues or customers).

#2. Don’t say no

Even if the answer to a customer complaint or issue is “no, it can't be done” or “no, I can’t help you with this,” you should always refrain from phrasing it this way. 

When customers hear the word “no,” they’re more likely to associate it with “this customer service worker doesn’t want to help me” rather than with “this is beyond this employee’s control.” 

So, whenever it’s possible, go out of your way to solve a customer’s issue or help them. And, if doing something to help them really is out of your control, use positive language to tell them, avoid the word “no,” and try to offer them alternative solutions/options that could satisfy them. 

That way, they’ll see that you’re trying hard, despite the fact that you might be unable to solve their problem.

#3. Practice active listening

Active listening is the process of mindfully listening to a speaker, providing feedback, and being observant of non-verbal cues to ensure effective communication. 

Considering that 40% of our daily communication consists of listening , making sure you’re listening effectively to what your customers have to say is an essential part of providing excellent customer service. 

Some ways to do that include: 

• Paying attention and not getting distracted. Try to stay away from your phone and avoid multitasking when you’re interacting with customers. 
• Asking open-ended questions. Open-ended questions require more than a simple “yes” or “no” answer. You can ask such questions to get your customers to describe their needs or problems more comprehensively. 
• Asking probing questions . Similar to open-ended questions, probing questions aim to get a 360-degree view of a topic. Not to mention, they don’t just help you understand better, but also help the speaker to think more comprehensively about what they’re saying.
• Being more attuned to the speaker’s feelings. Customers don’t appreciate feeling like they’re talking to a robot. Asking them about their day and being sympathetic towards their feelings (be they frustration, anger, or annoyance), is a great way to make them feel heard. 

#4. Know your customers

The better you know your customers, the more you can understand their needs and expectations. 

In turn, you can find more creative ways to meet said expectations and improve your customer service. 

Here are some ways you can better understand customer needs: 

• Ask yourself/the team questions such as “who are our main customers?” “what market are they from?” “how does our product/service meet their needs or expectations?” and “what could we do to further help them?”
• Step into your customers’ shoes by considering your own challenges and needs as a customer or what would make your life easier while using the company’s product or service. 
• Encourage customers to give detailed feedback.
• Analyze customer feedback by identifying trends and gaps in your service. Share any results with your team or your colleagues. 

#5. Know the product/service

The better you know the company’s product or services, the more qualitative the customer service you can provide. 

As a salesperson , for example, you’ll be able to sell a product or service better. As a customer support representative, on the other hand, you’ll be able to solve customers' problems more effectively. 

On the same note, knowing a company’s products or services can come in particularly handy when you’re interviewing for a job too. The hiring manager is bound to be impressed with your dedication and effort to learn all about the company before you’re even hired.

Some places where you can easily acquire knowledge of a company’s product or services are:

• Company’s website
• Company’s handbooks 
• Online forums 
• Customer feedback 
• Your own experience with the product 

#6. Be empathetic

We cannot stress enough how important it is to connect with your customers more than just on a professional level. 

Actually connecting with the customer on a personal level and showing real empathy for their issues can really make a world of a difference when it comes to customer experience.

In the first case, if you can’t resolve a customer complaint or help with a specific issue, the customer will be much more likely to feel disappointed with you and the company in general. 

In the second, however, they might cut you some slack and still think “well, at least they listened and genuinely tried to help.”

This can be the difference between losing customers and retaining them and it’s definitely an important part of providing amazing customer service. 

#7. Personalize your customer service

Personalizing your customer service is what can make customers feel special, and who doesn’t like to feel special, right? 

Here’s how you can provide personalized customer service that’s guaranteed to improve your customer service skills: 

• Greet your customers by name and make them feel welcome.
• Contextualize your customer service depending on the customer’s lifestyle and personality.
• Don’t get distracted by anything else when you’re interacting with a customer. Make sure that the customer feels like they’re your center of attention.
• Go out of your way to find the best possible solution/option for the customer, and make sure that the customer knows how much effort you’re putting into helping them.

3 Customer Service Representative Resume Examples 

Below, we’ll show you three examples of how you should list customer service skills for different roles. 

We hope these resumes, created with our tried-and-tested resume templates , inspire you to go after the customer-facing role of your dreams:

#1. Customer Service Representative Resume Example 

#2. Cashier Resume Example 

#3. Sales Executive Resume Example 

Key Takeaways 

And that’s a wrap. By now, you should know everything there is to know about customer service skills and how to highlight them on your resume. 

Before you start putting our tips into practice, let’s go over the main topics we covered in this article: 

• Customer service skills are a set of soft skills that allow you to provide the best customer experience possible.
• Companies are always looking for candidates with strong customer service skills because they can provide the best possible customer experience and, in turn, help them increase their profits, retain customers, improve their brand loyalty, and get more referrals. 
• Some in-demand customer service skills include active listening, interpersonal skills, communication, complaint resolution, empathy, and positivity. 
• To best highlight your customer service skills, list them in your resume summary, work experience, and skills sections. 

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3 Customer Service Agent Resume Examples For 2024

Customer Service Agent Resume

Clean customer service agent resume, modern customer service agent resume.

• Customer Service Agent Resume Writing 101

Support questions, concerns, technical issues, and service inquiries–as a customer service agent, you know how to handle them all! You field customer calls, resolving problems quickly and helping customers navigate your company’s services.

But you might have some questions of your own about your resume. What should you include, and how long should it be?

We’ve got this: I’ve helped plenty of people land excellent jobs, and I can help you out, too. Take some inspiration from these 3 customer service agent resumes and cover letter writing tips that have proven themselves to be effective!

or download as PDF

Related resume examples

• Customer service coordinator
• Customer service associate
• Customer service advisor
• Customer service technician
• Customer service

What Matters Most: Your Skills & Experience Sections

Some people assume that customer support is all about people skills, but it’s important to include your technical skills on your list as well. Keep your list nice and brief, but highlight all your best abilities!

Do you have an unusual knack for using Salesforce and managing help tickets efficiently? Have you gotten superb ratings on your helpfulness and empathy in the past?

Avoid generic terms like “customer communication” or “support software” since they’re too vague to add value to your resume. Condense soft skills into single, specific terms and list the technology you use by name.

Take a look at these examples:

9 Most Popular Customer Service Agent Skills

• Adaptability
• Jira Service Desk

Sample Customer Service Agent Work Experience Bullet Points

Skills are essential, but they can only go so far unless you show how you applied them in action! Recruiters want to see exactly how those skills benefitted the customers and your previous employers.

Did you boost any impressive ratings or proactively field questions to reduce questions and complaints? If so, make sure you quantify those claims with data like percentages that measure the impact you’ve had.

Your claims will be much more impressive if you can present them with measurements that show how they made a difference in customer-facing and internal contexts.

Here are some samples you can reference:

• Documented over 53 payments per day, using MS Excel to document transactions and improve reporting accuracy by 17%
• Updated disabled/special-needs procedures, increasing client satisfaction by 43% and efficiency by 26%
• Collaborated with sales and support teams using Zendesk to secure sales goals and meet client needs with a 97% satisfaction rate
• Presented relevant information to airline customers before boarding, decreasing questions and complaints by 32%
• Supported and consulted clients by utilizing Jira Service Desk to ensure satisfaction, boosting client retention by 23%

Top 5 Tips For Your Customer Service Agent Resume

• Just as you handle each customer’s question or issue efficiently, you want to keep your resume streamlined and concise. It’s tempting to get into the backstory behind your experience bullet points, but save the best of those for your cover letter.
• I sure hope so! They really are important: Recruiters will see you as far more credible, desirable, and proactive if you supply them with hard data from square one. Demonstrate your efficiency by reporting the numbers that measure your positive impact.
• When you provide examples of your achievements throughout your work history, it’s wise to show advancement with each job role. Your numbers should rise while your experiences get more complex, so arrange your resume accordingly.
• As a customer service agent, your job is all about creating a positive customer experience, so make sure your resume is just as user-focused. Use a clean layout, simple colors, and a highly readable font.
• Customer service is all about thinking on your feet: What information do you need, and how can you solve problems the fastest? Try to include a broad variety of examples in your history.

Frequently Asked Questions

• Honestly, you should probably leave it out in most cases. Unless you have tons of fresh value to pack into a brief paragraph, your single page of resume space can be used differently and much more effectively.
• I understand: When so much of your job centers around the same goal of boosting customer satisfaction and retention, you may worry about your metrics getting somewhat repetitive. Look for other numbers, like company savings or specific rating increases, to brighten your achievements with more variety.
• Yep! But it isn’t as daunting as some people think: Just refer back to the job description and look for keywords and unique phrasing that you can switch out and reflect in each resume. Oh, and try to match your writing tone to theirs.

• Customer Service Agent Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Customer Service Agent Resumes:

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and inquiries in a timely and professional manner
• Follow up with customers to ensure their satisfaction
• Maintain customer records in a database
• Monitor customer feedback and provide feedback to management
• Assist customers with product selection and ordering
• Process orders and returns
• Provide product information and technical support
• Troubleshoot customer issues
• Follow up with customers after purchase
• Track customer interactions and provide feedback to management
• Identify and escalate customer issues to the appropriate department

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Customer Service Agent Resume Example:

• Implemented a new customer feedback system, resulting in a 25% increase in customer satisfaction ratings and a 10% decrease in customer complaints.
• Collaborated with the product development team to identify and resolve recurring product issues, reducing the number of customer escalations by 15%.
• Developed and delivered training sessions for new customer service agents, resulting in a 20% improvement in first-call resolution rates.
• Managed a high-volume customer service queue, consistently achieving a 95% customer response rate within 24 hours.
• Implemented a customer loyalty program, resulting in a 15% increase in customer retention and a 10% increase in average order value.
• Collaborated with the sales team to identify upsell opportunities, resulting in a 10% increase in revenue from existing customers.
• Developed and implemented a customer service knowledge base, reducing average call handling time by 20% and improving first-call resolution rates by 15%.
• Identified and resolved a systemic issue with order processing, resulting in a 30% reduction in order errors and a 25% improvement in order fulfillment time.
• Collaborated with the marketing team to create customer-focused content, resulting in a 10% increase in website traffic and a 5% increase in customer engagement.
• Excellent communication skills
• Problem-solving abilities
• Customer relationship management
• Ability to handle high-volume customer inquiries
• Knowledge of customer loyalty programs
• Ability to identify and capitalize on upsell opportunities
• Training and development skills
• Knowledge of customer service software and databases
• Ability to create and manage a customer service knowledge base
• Order processing and fulfillment skills
• Collaboration and teamwork
• Ability to implement effective customer feedback systems
• Understanding of product development processes
• Ability to identify and resolve systemic issues
• Content creation skills
• Ability to increase customer engagement
• Ability to improve first-call resolution rates
• Ability to reduce customer complaints and escalations
• Ability to increase customer satisfaction and retention rates
• Ability to work under pressure and maintain professionalism
• Time management and organization skills.

Top Skills & Keywords for Customer Service Agent Resumes:

Hard skills.

• Communication skills
• Problem-solving skills
• Conflict resolution
• Active listening
• Multitasking
• Time management
• Knowledge of CRM software
• Technical troubleshooting
• Product knowledge
• Upselling and cross-selling
• Complaint handling

Soft Skills

• Communication and Interpersonal Skills
• Problem Solving and Troubleshooting
• Patience and Resilience
• Empathy and Compassion
• Active Listening and Understanding
• Time Management and Organization
• Adaptability and Flexibility
• Conflict Resolution and Mediation
• Attention to Detail and Accuracy
• Positive Attitude and Enthusiasm
• Multitasking and Prioritization
• Teamwork and Collaboration

Resume Action Verbs for Customer Service Agents:

• Collaborated
• Communicated
• Troubleshot
• Prioritized
• Followed up
• Facilitated
• Anticipated
• Streamlined

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Resume FAQs for Customer Service Agents:

How long should i make my customer service agent resume, what is the best way to format a customer service agent resume, which keywords are important to highlight in a customer service agent resume, how should i write my resume if i have no experience as a customer service agent, compare your customer service agent resume to a job description:.

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• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

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Related Resumes for Customer Service Agents:

Customer service associate, customer service representative, customer service manager, customer service coordinator, customer service specialist, call center manager, call center supervisor, customer service executive.

• • Led a team of 10 providing customer service to over 3000 active accounts, assisting with troubleshooting and technical queries.
• • Decreased customer service response times by 25% using process optimization skills
• • Conducted 15+ customer call-backs per day enhancing customer retention by 30%
• • Developed a new training process, thus reducing on-boarding time by 30%
• • Implemented an improved social media strategy resulting in a 20% uplift in customer engagement.
• • Aided in developing the company’s first comprehensive customer service training program that increased customer satisfaction by 15%
• • Addressed and resolved 95% of customer complaints, leading to a 30% decrease in escalated issues.
• • Improved invoice dispute resolution process, reducing resolution time by 40%
• • Managed 100+ invoices weekly ensuring no delays in client payments
• • Reduced billing errors by 60% through a new complaint tracking system.

5 Customer Service Agent Resume Examples & Guide for 2024

An effective customer service agent resume must showcase your ability to handle customer inquiries with ease. It should also highlight your proficiency in problem-solving, demonstrating how you've positively impacted customer satisfaction in previous roles. Your resume should reflect your excellent communication skills, both written and verbal. Make sure it also reveals your adeptness at using customer service software, which is essential for managing and tracking interactions efficiently.

All resume examples in this guide

Resume Guide

Demystifying the customer service agent resume format, decoding the customer service agent resume experience section, highlighting essential hard and soft skills for your customer service agent resume, highlighting your educational and certification milestones on your customer service agent resume, should you add a summary or objective to your customer service agent resume, additional customer service agent resume sections for a personalized touch, key takeaways.

One particular challenge faced by Customer Service Agents when crafting their resume is effectively demonstrating their soft skills, such as communication and problem-solving, in a tangible way. Our guide can assist in this regard by providing concrete examples and action verbs that can be used to illustrate these abilities, making your experiences more compelling for potential employers.

Dive into our customer service agent resume guide to:

• Explore top-tier resume examples, offering insights into the industry's best practices.
• Enhance sections like experience, education, and achievements with expert advice.
• Articulate your technical prowess and personal attributes, setting you apart from other candidates.
• Sharpen your focus on the distinct skills that make your customer service agent resume resonate with recruiters.

Recommended reads:

• Customer Support Specialist resume
• Client Partner resume
• Entry-Level Customer Service resume
• Customer Service Associate resume
• Customer Support Engineer resume

While a touch of creativity can be appealing, it's the clarity and relevance of your customer service agent resume format that truly resonates with recruiters.

To ensure your resume not only captures attention but also maintains it, consider these four streamlined steps:

• If your career boasts a wealth of pertinent and recent accomplishments, the reverse-chronological resume format is your ally. It naturally emphasizes your experience, placing your most recent roles at the forefront.
• Design a straightforward header: incorporate your contact information, a headline reflecting the position you're vying for or your current designation, and a link to your professional portfolio.
• While brevity is key, if you're targeting a senior position or have accumulated over ten years of industry-relevant experience, extending your resume to two pages is permissible.
• To ensure consistent formatting across various platforms, always save and submit your customer service agent resume as a PDF.

Upload your resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

Keep your customer service agent resume clear and concise. Top professionals narrate their career stories while highlighting their strengths.

To craft a compelling freight broker resume, focus on these sections:

• A scannable header
• A snapshot of your professional persona, showcasing soft skills, achievements, and a summary or objective
• Skills that align with the job advert
• Quantifiable achievements in your experience section
• An education and technical skills section that underscores your proficiency with specific tools or software

What recruiters want to see on your resume:

• Experience in a customer-facing role showcasing effective problem-solving and communication skills.
• Proficiency with CRM software and other technology used for serving customers, such as live chat or social media platforms.
• Demonstration of empathy, patience, and composure, especially under stressful situations.
• Evidence of meeting performance metrics like Customer Satisfaction (CSAT) scores, Average Handle Time (AHT), and First Call Resolution (FCR).
• Industry-specific knowledge or product expertise relevant to the company's operations.
• Resume Margins
• How to Use Resume Lines

Once you've settled on your resume's format, the next step is detailing your professional journey.

Many customer service agent professionals grapple with this section, especially when balancing between extensive or limited experience. Here's a roadmap to navigate this:

• Limit bullet points under each job role to six, focusing on high-impact contributions.
• Highlight achievements that resonate with the job's requirements, rather than just listing duties.
• Detail any on-the-job certifications or skills acquired and their relevance to your growth.
• Choose impactful verbs for each bullet, avoiding overused terms like "managed".
• Infuse relevant keywords from the job posting, especially in the context of accomplishments.

For more insights, explore these curated examples from seasoned customer service agent professionals:

• Provided exceptional customer service to resolve inquiries and complaints, resulting in a 25% increase in customer satisfaction ratings.
• Managed a high volume of incoming calls, averaging 100 calls per day, while maintaining a 95% first-call resolution rate.
• Collaborated with cross-functional teams to develop and implement customer retention strategies that reduced churn by 15%.
• Assisted customers with technical issues, troubleshooting software problems and guiding them through step-by-step solutions.
• Delivered personalized support to VIP clients, ensuring their specific needs were met promptly and effectively.
• Led a team of customer service representatives, providing coaching and training to improve performance metrics by 20%.
• Implemented a new CRM system, streamlining customer information and reducing response time by 30%.
• Resolved complex billing issues, resulting in a 10% reduction in accounts receivable backlog within six months.
• Developed and implemented a comprehensive onboarding program for new customer service agents, reducing ramp-up time by 50%.
• Identified process inefficiencies and proposed solutions, leading to a 15% improvement in average call handling time.
• Assisted in the launch of a new product line, providing product knowledge training to the customer support team.
• Collaborated with the marketing department to conduct customer satisfaction surveys, gathering valuable feedback for process improvements.
• Handled escalated customer complaints, resolving issues promptly and turning dissatisfied customers into loyal advocates.
• Managed social media platforms, responding to customer inquiries and comments, resulting in a 20% increase in online engagement.
• Participated in cross-functional teams to test and launch a mobile app, ensuring a seamless user experience.
• Implemented a live chat support system, reducing response time and increasing customer satisfaction by 15%.
• Provided technical assistance to customers, troubleshooting hardware and software issues over the phone and via email.
• Coordinated with the product development team to relay customer feedback, resulting in improved product features and usability.
• Achieved a customer resolution rate of 90% within the first contact, exceeding departmental targets.
• Assisted in the creation of knowledge base articles and FAQs to empower customers with self-service resources.
• Serve as the primary point of contact for corporate clients, managing their accounts and addressing their service-related needs.
• Collaborate with the sales team to identify upselling opportunities, resulting in a 15% increase in revenue from existing clients.
• Developed training materials and conducted workshops to educate customers on new product features and enhancements.
• Analyze customer usage patterns and provide data-driven insights to drive product development and improve user experience.
• Assisted customers with account inquiries, billing issues, and service requests, maintaining a high level of professionalism and empathy.
• Collaborated with the operations team to optimize call center workflows, resulting in a 20% reduction in average handle time.
• Contributed to the development of customer service scripts and templates, ensuring consistent and effective communication.
• Recognized for consistently meeting and exceeding performance targets, including call quality and customer satisfaction metrics.
• Managed a team of remote customer service agents, providing guidance and support to ensure delivery of excellent service.
• Implemented a customer feedback system, collecting and analyzing data to identify trends and areas for improvement.
• Led process improvement initiatives, resulting in a 25% reduction in average response time across all customer channels.
• Coordinated with the IT department to resolve technical issues and enhance system functionality for improved efficiency.
• Managed customer inquiries via email and chat support, maintaining a high level of responsiveness and accuracy.
• Resolved complex billing discrepancies, resulting in a 15% decrease in outstanding accounts receivable.
• Collaborated with the sales team to identify customer pain points and propose tailored solutions, contributing to a 10% increase in upsell revenue.
• Assisted in the implementation of a new CRM system, ensuring seamless data migration and user adoption.
• Provided technical support to customers, troubleshooting software issues and guiding them through resolution steps.
• Developed and delivered training sessions for new hires, ensuring a smooth onboarding experience and accelerated productivity.
• Collaborated with the product management team to communicate customer needs and feedback, influencing product roadmap decisions.
• Implemented live chat support on the company website, resulting in a 30% increase in customer satisfaction ratings.

Quantifying impact on your resume

• Quantify the number of customers you dealt with daily to showcase your ability to handle high-volume, high-stress situations.
• Include specific numbers related to customer satisfaction or resolution rates achieved to demonstrate effectiveness and commitment to quality service.
• Note any target quotas you consistently met or exceeded, illustrating your reliability and high performance in a goal-oriented environment.
• Provide figures regarding any reductions in average response or handling times, signifying efficiency and time management skills.
• Mention any increases in customer retention rates under your service, showing your abilities in building customer relationships and loyalty.
• Highlight any revenue you generated through upselling or cross-selling, underlining your sales skills and contribution to business growth.
• Indicate the size of the team you've worked with or led, indicating your teamwork or leadership experience.
• Include specific performance metrics from feedback or assessments, providing concrete proof of your skills and competencies in customer service.

Tips for customer service agent newcomers launching their careers

Lacking extensive experience for that customer service agent role? No worries.

Sometimes, hiring managers go for the unexpected candidate when they see potential.

Here's how to convince them you're the right fit:

• Opt for the functional skill-based or hybrid formats to highlight your unique professional value.
• Always tailor your customer service agent resume to emphasize the most critical requirements, usually listed at the top of the job ad.
• Compensate for limited experience with other relevant sections like achievements, projects, and research.
• In your customer service agent resume objective, pinpoint both your achievements and how you envision your role in the position.
• Can I Leave a Job I was Fired From Off my Resume
• Resume Without Work Experience

If your experience section doesn't directly address the job's requirements, think laterally. Highlight industry-relevant awards or positive feedback to underscore your potential.

Your skill set is a cornerstone of your customer service agent resume.

Recruiters keenly evaluate:

• Your hard skills , gauging your proficiency with specific tools and technologies.
• Your soft skills , assessing your interpersonal abilities and adaptability.

A well-rounded candidate showcases a harmonious blend of both hard and soft skills, especially in a dedicated skills section.

When crafting your customer service agent skills section:

• List up to six skills that resonate with the job requirements and highlight your expertise.
• Feature a soft skill that encapsulates your professional persona, drawing from past feedback or personal reflections.
• Consider organizing your skills into distinct categories, such as "Technical Skills" or "Soft Skills."
• If you possess pivotal industry certifications, spotlight them within this section.

Crafting a comprehensive skills section can be daunting. To assist, we've curated lists of both hard and soft skills to streamline your resume-building process.

Top skills for your customer service agent resume

Customer service

Knowledge of CRM software

Data entry skills

Product knowledge

Sales skills

Technical proficiency

Multilingualism

Problem-solving abilities

Process improvement

Time management

Communication

Active listening

Adaptability

Conflict resolution

Critical thinking

Dependability

Positive attitude

If you're in the process of learning a pivotal skill for the role, mention this on your resume. It demonstrates initiative while maintaining transparency.

While skills alignment is increasingly prioritized, your educational background and certifications still play a pivotal role in establishing credibility.

To effectively present your academic and certification achievements:

• Detail your educational journey, including the institution and duration.
• Highlight recent and relevant certifications, showcasing your commitment to continuous learning.
• Be concise; focus on the skills and knowledge gained rather than exhaustive details.
• If a certification is in progress, mention the expected completion date.

Remember, authenticity is key. If a certification is pending, be transparent about it.

Best certifications to list on your resume

If a particular certification is highly valued in the industry or by the company, consider highlighting it in your resume's headline.

• Continuing Education on Resume
• Expected Graduation Date Resume

Choose between:

• Resume summary to match job needs with your top wins.
• Resume objective to share your career goals.

Both should tell recruiters about your best moments. Keep them short, around five sentences. Check out our sample structures for guidance.

Resume summary and objective examples for a customer service agent resume

Enthusiastic professional with five years of experience in the manufacturing industry, now seeking to leverage proven interpersonal and problem-solving skills in a customer service role. Certified in CRM software and excels at resolving complex product issues, evidenced by reducing customer complaints by 30% at my current job.

Energetic individual with seven years' tenure in a fast-paced tech company's finance department, eager to transition into customer service. Possesses strong technical abilities, including proficiency in Office Suite and several project management tools, coupled with a track record of improving client satisfaction by 20%.

A freshly graduated Communication major who is passionate about creating positive customer experiences. Aspires to apply knowledge of conflict resolution and empathetic communication obtained throughout academic career to improve brand loyalty and promote customer retention.

Recent Business Management graduate aiming to utilize excellent negotiation and communication skills learned during studies in a customer service environment. Enthused to provide top-notch customer support and to contribute to building a customer-centric culture.

Customer service specialist boasting ten years' experience in retail, focused on providing exceptional service and creating repeat business. Expert in using Zendesk software, with a track record of increasing customer retention rates by 25%.

Dedicated professional with eight years' experience in the healthcare sector, now keen on transitioning into customer service. Recognized for training skills and ability to handle high-stress situations, illustrated by leading team to achieve 'Best Emergency Response' award thrice.

To further personalize your customer service agent resume, consider adding sections that reflect your unique qualities and achievements.

Popular choices include:

• Projects to showcase significant work achievements.
• Languages to indicate proficiency levels.
• Awards to celebrate industry recognitions.
• Hobbies and Interests to share personal passions.
• Effective customer service agent resumes are well-structured, weaving a compelling career narrative.
• Choose between a resume summary or objective based on your experience and the impression you aim to create.
• If lacking in direct experience, leverage other roles, such as internships or contract positions, to demonstrate alignment with the customer service agent role.
• Be discerning in listing hard and soft skills, ensuring relevance and showcasing outcomes.
• Always tailor your resume for each customer service agent application, ensuring alignment with job requirements.

Looking to build your own Customer Service Agent resume?

• Resume Examples

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Customer Service Agent Resume Examples: Proven To Get You Hired In 2024

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• Customer Service Agent Resume Tips

Customer Service Agent Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., customer service agent resume sample.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your customer service agent resume in 2024,    include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

We spoke with hiring managers at companies like Amazon, Apple, and Walmart to learn what they look for in customer service agent resumes. The following tips will help you create a strong resume that gets noticed by employers in the customer service industry.

   Highlight your communication skills

Excellent communication is essential for customer service roles. Showcase your ability to communicate effectively with customers and colleagues.

• Handled 50+ customer inquiries per day via phone, email, and chat, resolving 95% of issues on the first contact
• Collaborated with cross-functional teams to implement process improvements, reducing average call handle time by 20%

Avoid vague statements that don't demonstrate your skills:

• Good communication skills
• Team player with strong interpersonal abilities

   Quantify your customer service achievements

Use numbers and metrics to show the impact of your work. This helps employers understand the scope of your responsibilities and achievements.

• Maintained a 98% customer satisfaction rating based on post-call surveys
• Resolved 85% of customer complaints within 24 hours, exceeding team target of 80%
• Processed 200+ orders per shift with 99.5% accuracy

Compare this to a resume without quantified achievements:

• Helped customers with orders and complaints
• Worked to improve customer satisfaction

   Tailor your resume to the job description

Customize your resume for each job you apply to. Use keywords from the job posting and highlight relevant skills and experience.

Customer Service Representative with 5+ years of experience providing exceptional support for e-commerce and SaaS companies. Skilled in conflict resolution, problem-solving, and building customer loyalty. Proficient in Zendesk, Salesforce, and Asana.

A generic, untailored resume summary might look like:

Experienced Customer Service Representative looking for a new opportunity. Strong communication skills and ability to work in a fast-paced environment.

   Include relevant certifications and training

List any customer service-related certifications, courses, or training you've completed. This shows your commitment to professional development and industry knowledge.

• Certified Customer Service Professional (CCSP), Customer Service Institute of America
• Completed 'Effective Communication for Customer Service' course on Udemy
• Attended 'Mastering Difficult Customer Conversations' workshop at CS Summit 2022

Don't include irrelevant or outdated certifications:

• CPR and First Aid Certified (expired)
• Microsoft Office Specialist (not directly related to customer service)

   Showcase your problem-solving abilities

Employers value customer service agents who can think critically and solve problems independently. Highlight instances where you successfully resolved complex customer issues.

• Investigated and resolved a recurring billing issue affecting 50+ customers, resulting in a 25% reduction in related complaints
• Developed a troubleshooting guide for common technical issues, reducing escalations to Tier 2 support by 30%

Avoid generic statements that don't showcase your problem-solving skills:

• Helped customers solve problems
• Handled customer complaints and issues

   Emphasize your industry and product knowledge

Demonstrate your understanding of the industry, products, or services you've supported. This shows employers you can provide informed assistance to customers.

• Developed deep knowledge of company's SaaS products, enabling me to resolve 90% of technical inquiries without escalation
• Stayed current on industry trends and competitor offerings to provide informed recommendations to customers

Avoid broad statements that don't highlight your specific knowledge:

• Familiar with various products and services
• Knowledge of industry trends and best practices

Writing Your Customer Service Agent Resume: Section By Section

  summary.

A resume summary, also known as a professional summary or summary statement, is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, typically 3-5 sentences long, that provides a high-level overview of your most relevant skills, experiences, and achievements.

While a summary is not required, it can be beneficial for customer service agents to include one, especially if you have several years of experience or are making a career change. It allows you to highlight your most impressive qualifications upfront and quickly convey your value to potential employers. However, avoid using an objective statement, as they are outdated and focus on what you want rather than what you can offer.

To learn how to write an effective resume summary for your Customer Service Agent resume, or figure out if you need one, please read Customer Service Agent Resume Summary Examples , or Customer Service Agent Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary, it's crucial to tailor it to the specific customer service position you're targeting. Read through the job description carefully and identify the key skills, qualifications, and experiences the employer is looking for.

Then, showcase how you meet or exceed those requirements in your summary. For example:

• Customer service professional with 5+ years of experience in fast-paced call center environments, skilled in conflict resolution and maintaining high customer satisfaction scores.
• Bilingual customer service representative with a proven track record of handling high call volumes and resolving complex customer inquiries in the telecommunications industry.

Avoid generic or vague statements that could apply to any customer service position, such as:

• Customer service representative looking for a challenging role in a growing company.
• Hardworking and dedicated professional with strong communication skills.

2. Highlight your top customer service skills and achievements

Use your summary to showcase your most impressive customer service skills and achievements. Focus on the qualities that are most valuable in customer service roles, such as:

• Communication skills
• Problem-solving abilities
• Patience and empathy
• Technical proficiency
• Language skills

Instead of simply listing these skills, provide concrete examples or achievements that demonstrate them in action. Quantify your accomplishments whenever possible. For instance:

Customer service specialist with a track record of maintaining a 95%+ customer satisfaction rating and consistently meeting or exceeding sales targets. Skilled in deescalating conflicts, troubleshooting technical issues, and building strong customer relationships through active listening and personalized solutions.

Avoid using overused buzzwords or clichés that lack substance, like:

• People person
• Team player
• Think outside the box

  Experience

The work experience section is the heart of your customer service agent resume. It's where you show hiring managers that you have the skills and experience to excel in the role. In this section, we'll break down the key steps to writing a compelling work experience section that will catch the eye of recruiters and hiring managers.

1. Use strong, relevant action verbs

When describing your work experience, use strong action verbs that are relevant to customer service. This helps to clearly convey your responsibilities and accomplishments. Some great action verbs to use include:

• Resolved customer complaints and inquiries
• Collaborated with team members to improve customer satisfaction scores
• Communicated with customers via phone, email, and chat
• Demonstrated empathy and active listening skills

Avoid using weak or generic verbs like "helped" or "assisted." Instead, choose verbs that specifically describe the actions you took and the impact you had.

2. Highlight your customer service skills

Throughout your work experience section, find ways to showcase the customer service skills that are most valuable to employers. Some key skills to highlight include:

• Communication (written and verbal)
• Problem-solving
• Empathy and emotional intelligence
• Time management and multitasking
• Product/service knowledge

Collaborated with cross-functional teams to resolve complex customer issues, resulting in a 15% increase in customer satisfaction scores. Demonstrated strong empathy and active listening skills to de-escalate tense situations.

3. Quantify your achievements with metrics

Whenever possible, use metrics and data to quantify your achievements and show the impact you had in your previous roles. This helps to make your experience more concrete and compelling. For example:

• Resolved an average of 50 customer inquiries per day while maintaining a 95% customer satisfaction rating
• Reduced average call handle time by 20% through effective problem-solving and communication
• Consistently exceeded monthly sales targets by 10-15%

If you don't have access to specific metrics, you can still use numbers to give a sense of scale:

• Managed a high volume of customer inquiries in a fast-paced call center environment
• Trained and mentored a team of 5 junior customer service representatives

4. Show your career progression

Employers like to see candidates who have shown growth and progression in their careers. If you've been promoted or taken on increasing levels of responsibility, make sure to highlight that in your work experience section. For example:

Customer Service Representative, XYZ Company, June 2018 - December 2019 - Resolved customer inquiries via phone and email - Collaborated with team members to improve processes and workflows Senior Customer Service Representative, XYZ Company, January 2020 - Present - Promoted to senior role based on strong performance and leadership skills - Mentored and trained new team members - Developed and implemented new training materials to improve onboarding process

By showing your progression, you demonstrate your ability to learn, grow, and take on new challenges - all qualities that are highly valued by employers.

  Education

The education section of your customer service agent resume should be brief, but impactful. It's a chance to show that you have the knowledge and skills to excel in the role. Here are some tips to make your education section stand out:

1. Put education at the top if you're a recent grad

If you graduated within the last few years, put your education section above your work experience. This is especially important if your degree is relevant to customer service.

For example:

Bachelor of Arts in Communication, XYZ University, Graduated: May 2022 Relevant Coursework: Customer Service Strategies, Interpersonal Communication, Conflict Resolution

Listing relevant coursework can show that you have specific training in customer service skills.

2. Keep education concise for mid to senior-level roles

If you have several years of customer service experience, your education section should be short. Hiring managers will be more interested in your work history.

A bad example would be:

• Bachelor of Science in Biology, ABC College, Graduated: 2005
• Relevant Coursework: Intro to Biology, Organic Chemistry, Genetics

Instead, keep it simple:

B.S. Biology, ABC College

3. Include relevant certifications with education

If you have certifications related to customer service, include them in your education section. This could be things like:

• Certified Customer Service Professional (CCSP)
• Help Desk Institute (HDI) certification
• Call Center Training certification

Listing these shows your commitment to the customer service field and that you have specific, valuable skills.

Certified Customer Service Professional (CCSP), Customer Service Institute of America, 2020

  Skills

The skills section of your resume is a critical component that showcases your abilities to potential employers. As a customer service agent, it's important to highlight the specific skills that make you stand out from other candidates. In this section, we'll break down the key steps to crafting a compelling skills section that will catch the attention of hiring managers and help you land your dream job.

1. Identify relevant customer service skills

Before you start writing your skills section, take some time to identify the most relevant skills for a customer service agent position. Review job descriptions and highlight the skills that are repeatedly mentioned.

Some common customer service skills include:

• Communication
• Time management
• Product knowledge

Choose the skills that best align with your experience and the job requirements.

2. Categorize your skills

Grouping your skills into categories can make your skills section more organized and easier to read. Consider using categories such as:

• Customer Service : Communication, active listening, conflict resolution
• Technical : CRM software, ticketing systems, chat support
• Language : Bilingual (Spanish), multilingual

Skills: Customer service, communication, problem-solving, time management, Spanish, Zendesk, empathy, patience, Salesforce, chat support, multilingual, conflict resolution

Instead, try organizing your skills like this:

Skills: Customer Service : Communication, problem-solving, empathy, patience Technical : Zendesk, Salesforce, chat support Language : Bilingual (Spanish), multilingual

3. Use industry-specific terminology

Incorporating industry-specific terminology in your skills section can demonstrate your knowledge and expertise to potential employers. For example, instead of simply listing "phone support," you could specify the type of phone system you're experienced with, such as "Avaya phone system."

Other industry-specific terms to consider include:

• Ticketing systems (e.g., Zendesk, Freshdesk)
• CRM software (e.g., Salesforce, HubSpot)
• Help desk support
• SLA (Service Level Agreement) adherence

By using industry-specific terminology, you show that you understand the tools and processes used in customer service roles.

4. Optimize for applicant tracking systems

Many companies use applicant tracking systems (ATS) to filter resumes based on keywords. To increase your chances of passing through ATS, make sure to include relevant keywords from the job description in your skills section.

For example, if the job description mentions "Zendesk experience" as a requirement, make sure to include "Zendesk" in your skills section. However, avoid keyword stuffing or listing skills you don't actually possess, as this can backfire during the interview process.

Skills: Customer service, communication, problem-solving, time management, Zendesk, Zendesk, Zendesk, empathy, patience, Zendesk, chat support, Zendesk

Instead, naturally incorporate keywords while still providing an honest representation of your skills:

Skills: Customer Service : Communication, problem-solving, empathy, patience Technical : Zendesk, Salesforce, chat support

Skills For Customer Service Agent Resumes

Here are examples of popular skills from Customer Service Agent job descriptions that you can include on your resume.

• Telecommunications
• Customer Experience
• Contact Centers
• Technical Support
• Salesforce.com
• Troubleshooting
• Customer Service
• Customer Relationship Management (CRM)

Skills Word Cloud For Customer Service Agent Resumes

This word cloud highlights the important keywords that appear on Customer Service Agent job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

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Customer Service Agent Resumes

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Customer Service Agent Resume Sample

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Work Experience

• Providing help and advice to customers using our organization’s products and services
• Ensures that individual orders are correctly filled to the customer’s satisfaction by making product recommendations based on customer’s needs or restraints and following through to order execution
• Handle cash, traveler’s checks and credit cards in a safe and accurate manner
• Reports to Front Desk Manager
• Position requires a strong customer service focus, strong communication skillsand a positive attitude
• Handles inbound billing inquiries from Hyatt’s elite guests via the following channels: Inbound Calls, Emails, Voicemails
• Understand customers’ needs and respond with urgency
• Load personal vehicles with hand held surgical equipment, ensuring equipment is loaded correctly and taking precautions when handling equipment and hazardous goods
• Personal computer (mouse), telephone and calculator
• Partner with other Call Center operations to assure a positive Customer experience
• Generally works in busy office working conditions with frequent interruptions and deadlines
• Abide by and support the policies set forth in the Stryker Code of Conduct
• Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards
• Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy
• Determines and develops approaches to administrative customer service assignments
• Responsible for customer service tasks which require planning and judgment
• Manage the relationship between DTN and its customers, ensuring questions, issues and software problems are identified, reported, tested and resolved and followed up to the customers’ complete satisfaction
• Demonstrate knowledge about CustomFun365’s merchandise, printing process, and delivery options
• Sound knowledge of print processes
• Print process knowledge required
• Experience analyzing and solving customer issues required
• Professional communication skills, both written and verbal, required
• Load vehicles with small to medium sized surgical equipment, ensuring equipment is loaded correctly and taking precautions when handling equipment and hazardous goods

Professional Skills

• Excellent verbal, written and listening skills as well as strong interpersonal, organizational, and critical thinking skills
• Strong interpersonal skills including listening skills, problem solving and decision making
• Specialists apply excellent active listening skills and demonstrate ability to effectively communicate
• Excellent verbal and written communication skills in Swedish and English. Skills in Finnish is an advantage
• Demonstrate excellent keyboarding / typing skills
• Very good Listening and Problem Solving Skills and organization skills
• Strong organizational, problem solving, and prioritization skills are critical

How to write Customer Service Agent Resume

Customer Service Agent role is responsible for customer, computer, interpersonal, english, basic, listening, microsoft, organizational, planning, portuguese. To write great resume for customer service agent job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Customer Service Agent Resume

The section contact information is important in your customer service agent resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Customer Service Agent Resume

The section work experience is an essential part of your customer service agent resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous customer service agent responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer service agent position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Customer Service Agent resume experience can include:

• Effective Oral and written communication skills, organizational skills and good attention to detail
• Good organizational skills with understanding of prioritization
• Good Computer literacy (MS Office) with excellent keyboard skills
• Proven skills with the ability to manage multiple priorities and deliver results in a fast paced environment
• Demonstrated excellent customer service skills,
• Strong leadership and excellent people skills

Education on a Customer Service Agent Resume

Make sure to make education a priority on your customer service agent resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer service agent experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Customer Service Agent Resume

When listing skills on your customer service agent resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical customer service agent skills:

• Be able to demonstrate strong time management skills in order to organise and prioritise
• Strong interpersonal skills, ability to work effectively with individuals and teams
• Communication Skills - essential with great listening skills and clear communication
• Effective interpersonal skills, including proven abilities to listen,
• Demonstrate strong interpersonal and communications skills, and an ability to stay calm and focused under pressure
• Interpersonal skills and superior communication skills

List of Typical Experience For a Customer Service Agent Resume

Experience for lead customer service agent resume.

• Apply skills and knowledge to effectively and spontaneously perform the assigned operational functions
• Good analytics skills and fast decision making
• Strong problem solving skills with ability to research problems and present findings
• Language is for English and Italian. Strong communication skills in both written and oral is required
• Provide excellent customer services skills to all customers while resolving their concern and maintaining a positive client relationship
• Use MS office and good computer skills

Experience For Senior Customer Service Agent Resume

• Demonstrates motivational skills
• Computer skills: Moderate knowledge of Microsoft Office, and JD Edwards and/or SAP experience is essential
• Strong interpersonal skills, ability to communicate clearly to a wide range of customers and stakeholders
• Organizational Skills - prioritizes tasks efficiently and productively, and manages time well
• Personable, empathetic, energetic, and excellent communication skills
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Technical knowledge and troubleshooting skills

Experience For Inbound Customer Service Agent Resume

• Promptly respond to all customer and internal communications, following up as needed to confirm requested action was taken and effectively addressed
• Manage multiple priorities within a high volume and fast paced environment and handle shifting priorities daily
• Customer Focus - at least 6 months excellent customer service experience
• Any profile is welcome (students, young graduates, experienced call center agents) – remuneration based on experience
• Someone with relevant customer service experience that is an excellent team player and is able to work under pressure

Experience For Technical Customer Service Agent Resume

• High level of Interpersonal Skills and the ability to work within a team
• Effectively on-board new customers
• Good team player and demonstrate a flexible approach to their work
• · Develop skills and keep up to date with relevant departments to develop own capabilities and improve the services provided
• Data input accuracy and interpretation skills

Experience For Overnight Customer Service Agent Resume

• Competency in using MS Windows Exceptional communication skills
• Language skills: English (written and verbal) + country specific language(s)
• Communication skills i.e. verbal, written as well as proficiency in English and ability to handle change energetic, passionate and fast to learn new things
• Experience Requirement:One year customer service experience in a customer contact environment
• Excellent communication in Burmese language and good English
• Proficient in general computer technical skills; mobile, social and software
• Quick learner and adaptable to learn new processes, concepts and skills
• Accurate data entry and 10-key by touch skills
• Communicate effectively with others, orally and written

Experience For Customer Service Agent Tier Resume

• PC skills – MS Office, intermediate level
• Can work effectively without supervision
• Superior problem resolution and follow up skills, with exceptional case documentation work
• Customer service experience or transferable customer contact experience
• Demonstrated ability to provide customer satisfaction through effective communication with every interaction via telephone, email, chat or mail
• Good product knowledge demonstrated

Experience For Resort Customer Service Agent Resume

• Advanced Written and Verbal skills with people at all levels across the organisation in English
• Utilize resourcefulness and critical thinking skills to research and resolve order and invoice discrepancies
• Intelligent and keen to learn new skills
• · Demonstrate a good depth of knowledge and/or breath of product and process knowledge in order to investigate and resolve any data discrepancies
• To provide an excellent customer service experience for our customers
• Sell a service or product effectively
• Work and communicate effectively with management and coworkers

Experience For Import Customer Service Agent Resume

• Being “the face” of ŠKODA to customers, providing an engaging experience
• Having an outstanding attention to details, well-organized, efficient and effective
• Having an outstanding attention to details, well-organized, efficient and effective is essential for the role
• Shipping experience isn’t necessary. A passion for customer satisfaction and service excellence is absolutely essential
• Ticketing/fares experience or exposure is an asset,
• Taking the responsibility/ownership for the end to end customer experience
• Working along with other departments to make sure goods are delivered on time and in full to the customer

Experience For Outbound Customer Service Agent Resume

• Delivering excellent customer service in line with Computershare’s values
• Build strong and lasting relationships with customers with purpose of gaining an understanding for their business, service needs and drivers of success
• Demonstrated ability to assist others in completing work assignments including the ability to provide basic work direction and training
• Experience in Shipping, Freight Forwarding, Transportation or related field
• International experience working for the world´s shipping leader, in a dynamic, global industry

Experience For Distribution Customer Service Agent Resume

• Previous customer service experience in various industries such as shipping, logistics, freight forwarding, supply chain, and hospitality
• Handle incoming customer queries of all kind, leaving a superior customer experience each and every time
• Experience and knowledge in the field of banking (payment transactions, online banking, account and card management, credit control) would be of benefit
• Be adaptable to process: putting the customer experience first whilst also protecting the reputation and integrity of the brand
• Experience interpreting and applying policies and procedures to complete assigned tasks
• Always looking for a better way to serve and improve – Focused on optimizing the customer experience & processes
• Adaptability to process: putting the customer experience first whilst also protecting the reputation and integrity of the brand

List of Typical Skills For a Customer Service Agent Resume

Skills for lead customer service agent resume.

• Proven strong sales and closing skills
• Excellent customer/client communication experience and skills (phone/email/live chat) required
• Troubleshooting and problem solving skills and experience
• Solid understanding of effective selling techniques with proven success meeting sales goals and growing sales
• Excellent customer service decision making and problem solving skills
• Demonstrate technical skills by assisting customers with device, connectivity, video streaming , and other common issues

Skills For Senior Customer Service Agent Resume

• Computer skills / typing ease - with good knowledge of Excel and related applications
• Excellent communication skills on all levels - face to face, by phone and in writing
• No Collections! Strong customer service and problem-solving skills and the ability to educate customers are essential
• Excellent planning and organisation skills, and computer literacy
• Proven experience of delivering exceptional customer experience
• Able to work effectively in a fast paced environment, remaining calm, focused and effective with both internal and external customers
• Provide a professional service using effective communication skills
• Achieve individual goals for monthly call quality, daily attendance & punctuality, and daily statistical objective utilizing good time management skills
• Good interpersonal, problem solving and analytical skills

Skills For Inbound Customer Service Agent Resume

• Excellent communication skills, enthusiastic and constantly smiling
• Good Chinese typing skills
• Excellent problem-solving skills and the ability to learn new products
• Excellent customer service and communication skills for interface with internal and external customers
• Excellent English and French speaking/writing skills (Native level)
• Excellent verbal and written communication skills in Finnish, Swedish and English
• Curious, with a desire to always learn more, including strong problem solving skills

Skills For Technical Customer Service Agent Resume

• Strong communication skills; written, telephone, speaking, reading and listening
• Customer Service and team work oriented, strong interpersonal skills, solutions oriented people
• Strong communication skills; written and spoken
• Demonstrable time management and prioritisation skills
• Good negotiation, persuasion and influencing skills
• Other Requirements: Excellent interpersonal and communications skills, adept in dealing with guest issues
• Operate effectively within a regulated department
• Language(s) Skill: Able to read, write, & communicate effectively
• Have good communication skills for listening to and understanding customers’ requirements and giving explanations

Skills For Overnight Customer Service Agent Resume

• Prior customer service experience is a strong advantage
• Strong communication skills i.e. verbal, written as well as proficiency in English
• Computer skills - moderate knowledge of Microsoft Office, and JD Edwards and/or SAP experience is an advantage
• Able to work independently and maintain excellent time management skills; Self starter
• Demonstrated competency in computer skills: MS Office applications, query tools, and enterprise database systems
• Strong organizational skills and detail oriented that drive results
• Have excellent communication skills and ability to work under high pressure
• Have good commercial skills and knowledge

Skills For Customer Service Agent Tier Resume

• Have excellent PC skills
• Using our computer system and guidelines with your listening and data entry skills to help with New Accounts authorizations
• Telemarketing-marketing, public relations, and basic computer skills are preferable
• Building solid rapport over the phone and maintain a strong network of customers
• Keyboarding skills - 55wpm
• Dealing with customer enquiries or complaints effectively

Skills For Resort Customer Service Agent Resume

• Effectively meet or exceed all performance expectations, including product promoting, handling metrics, and quality standards
• Support Asset Management agents by managing and effectively responding to incoming PAL calls
• Commercial experience and/or experience in shipping/logistics/forwarding
• Regularly coach and develop the agent Customer Experience fundamentals, by completing Customer Experience Achievement Reviews with coaching and feedback
• Displays curiosity and interest in continuous learning, actively learning from experiences – good and bad
• Takes an active role in change initiatives, communicating and sharing information appropriately and effectively
• Utilize resourcefulness and critical thinking skills to research and resolve order and invoice discrepancies, while maximizing revenue generation
• Exceptional customer listening skills with the ability to ask probing questions, understand concerns and overcome objections
• Commercial experience and/or experience in shipping/logistics/forwarding- benfit

Skills For Import Customer Service Agent Resume

• Exceptional planning and time management skills and attention to detail
• Effectively communicate information during the initial email to minimize the need for future contact and escalation
• Effectively communicate information during the initial interaction to minimize the need for future contact and escalation
• Problem solving skills with focus customer satisfaction and attention to details
• Proactive problem solver with proven experience working independently to identify solutions and develop preventative measures
• Superior interpersonal, team building skills, stress resistent, resilient, and reliable
• Stellar interpersonal skills including ability to maintain professional presence at all times

Skills For Outbound Customer Service Agent Resume

• Provide an exceptional customer experience by ensuring our customers are always the #1 priority
• Basic understanding of mathematical skills
• Got logical thinking and basic calculation skills
• Have basic typing skills (30 words per minute)
• Outlook / Writing Skills
• Previous experience in customer service, banking, financial services or call center experience is needed
• Advanced computer skills including MS Office Suite
• Spoken Arabic language skills would be an added advantage
• Intermediate computer skills

Skills For Distribution Customer Service Agent Resume

• Full language proficiency with exceptional verbal and written communication skills in English and
• The skillset to work in a customer driven environment
• Effectively communicates, both written and verbally
• Knowledge of windows-based applications (navigation skills)
• Experience as a Customer Service Representative (Retail, Restaurant or Call Centre Experience)

List of Typical Responsibilities For a Customer Service Agent Resume

Responsibilities for lead customer service agent resume.

• Achieves individual goals for monthly call quality, daily attendance and punctuality and daily statistical objectives using good time management skills
• Excellent communication skills & computer literacy
• Applies excellent verbal and written communication skills
• Applies excellent interpersonal skills
• Good English skills, as we work with colleagues from all of Europe
• Solid investigative skills to be able to co-ordinate information from multiple sources to get to a point of clarity for the customer

Responsibilities For Senior Customer Service Agent Resume

• Excellent planning skills to be able to execute customer tasks on time and to quality, first time, every time
• List required and desirable qualifications and experience/skills
• Excellent communication skills and ability to work under high pressure
• Good commercial skills and knowledge
• Strong organisational, analytically, problem solving and administrative skills

Responsibilities For Inbound Customer Service Agent Resume

• Computer skills - moderate knowledge of Microsoft Office, and JD Edwards and/or SAP experience is essential
• Planning and execution skills to deliver a range of planned tasks and actions for a diverse range of customers with various service and communication needs
• Effectively meet or exceed performance expectations, including call handling metrics, and quality standards
• Provide back-up coverage for receptionist, ensuring all switchboard and reception tasks are handled efficiently and effectively
• Focused on providing an excellent customer journey and experience
• Customer Service/Contact Centre Skills
• Experience in customer service environment or equivalent work experience
• Experience in Customer experience jobs in complex environment
• Advanced computer & phone skills

Responsibilities For Technical Customer Service Agent Resume

• Customer Focused - assigns the highest priority to customer satisfaction; establishes effective relationships with customers, gains trust and respect
• Possess phone and computer skills
• Possibility to enhance your communication, problem solving and relation building skills
• Experience working in a customer service environment, specifically in a complaints handling environment
• Experience working in the shipping and logistics industry
• Experience interacting with customers and understanding customer dynamics
• Order entry/order processing experience using IDV01 mainframe
• Experience building a sales pipeline (including outreach calls)
• + Experience working within a manufacturing environment

Responsibilities For Overnight Customer Service Agent Resume

• Previous experience coaching and/or mentoring employees
• Proper setting of ticket priorities
• Demonstrate understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings
• Problem Solving - Demonstrated initiative and a well developed sense of urgency and follow through
• Are fun to work with and bring energy, creativity and a strong can do attitude to the team
• Processes customers complaints/claims according to T&L procedures, cooperate with different departments of the company to manage customer’s complaints
• Experience in Customer Service or Customer facing role

Responsibilities For Customer Service Agent Tier Resume

• Strong customer service understanding
• Act as a key contact and build strong and sustainable relationship with external & internal stakeholders including Commercial team and Global Service Centre
• Maintain workflow on multiple ongoing tasks with attention to detail and ability to prioritise
• Operate cross-functionally with marketing, sales, regulatory, legal, international partners, and others
• Demonstrates basic proficiency in word processing, spread sheet and data base management software programs
• Facilitate the customers’ needs timely and resolve issues effective by engaging relevant internal stakeholders
• Be your customer´s primary contact and actively build strong and lasting relationship and provides second to none customer service
• Identify ways in which cost effective value adding service can be provided to specific clients

Responsibilities For Resort Customer Service Agent Resume

• Working directly with the customer experience in related industries
• Coordination of departments – Planning, Quality Control and Logistics to achieve timely delivery of goods
• Good initiative, learning attitude, positive and highly motivated in character
• Previous receptionist experience using a multi-line phone system
• Good relationship building capability to be able to provide exceptional service to our customers

Responsibilities For Import Customer Service Agent Resume

• CA Fire & Casualty License - active and in good standing
• Identify trends and opportunities to improve the customer experience, escalating improvement suggestions via the appropriate channel
• Good Problem Solving Capabilities & Written and Verbal Communications
• Good ability to grasp banking and credit card processes to service customers on a myraid of queries
• Good ability to grasp banking and credit card processes to service customers on a myriad of queries
• Build strong relationships with all stakeholders including GSC teams
• Ideally experience in using remote software and ticket systems
• Order entry/order processing experience
• Proven ability to maintain composure in stressful and emotional situations while managing to diffuse angry or irate members

Responsibilities For Outbound Customer Service Agent Resume

• Demonstrated consistent high performance while achieving quality scores and metrics
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
• Operate on both Mainframe and SAP ordering platforms
• Good working knowledge of all Microsoft Applications
• Customer service experience, ideally in a multi-channel contact center environment dealing with high amounts of contacts
• Experience with financial services, healthcare, technology companies, or something

Responsibilities For Distribution Customer Service Agent Resume

• Experience in call centers, telemarketing, bank offices, technical helpdesk
• Demonstrate car features by controlling fixed cameras
• Demonstrate car features using hand held devices
• Reassign work as needed to manage customers’ expectations making judgments based on current workloads and priorities
• Experience in customer service, ideally handling products with technical parameters
• Excellent understanding of HIPAA regulations

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Customer Service Agent skills for your resume and career

As a customer service agent, you need to have a range of hard skills that allow you to effectively assist customers. These include the ability to handle inbound calls, troubleshoot issues, and process payments. Checking in customers and resolving complaints are also important tasks that require attention to detail and excellent communication skills. Making reservations and providing quality customer service are essential for maintaining customer loyalty and satisfaction.

Soft skills are just as important for customer service agents. They must be able to resolve issues with a customer while maintaining a positive attitude. They need to be able to work well under pressure and handle difficult situations professionally. They also need to be effective communicators who can listen to customers and understand their needs. This means being able to ask the right questions, remain patient, and handle multiple tasks at once.

15 customer service agent skills for your resume and career

1. check-in.

Check-in is the process of verifying a customer's identity and preparing them for their journey. Customer service agents use check-in to handle complex ticketing transactions, communicate detailed information to passengers, and ensure smooth departure processes. They also assist passengers with check-in procedures, verify documentation, and manage customer service issues. Agents operate computerized point-of-sale systems and work at gates to process tickets and luggage. They provide excellent service to ensure a pleasant flying experience, from check-in through departure.

• Skilled in handling complex ticketing and check-in transactions while communicating detailed information to direct passengers quickly to their destinations.
• Provided professional and courteous customer service to incoming military officers by explaining the proper check-in and check-out procedures.

2. Reservations

Reservations are bookings or arrangements made in advance for a product or service. Customer service agents use reservations to plan and coordinate travel experiences for their clients. They might book flights, hotels, and car rentals for passengers, or use computerized systems to automate boarding, baggage service, and reservations. They also handle customer inquiries and make modifications to existing reservations as needed.

• Booked International reservations on a segment by segment basis for highly individualized travel plans, pricing these reservations manually.
• Completed check in for passenger reservations and provided excellent customer service for special circumstances.

3. Inbound Calls

Inbound calls are incoming telephone calls from customers. Customer service agents use inbound calls to provide information, resolve issues, and answer questions. They manage high call volumes, handle escalated calls, and troubleshoot equipment problems. They also follow guidelines and regulations, like HIPAA and Medicare, to maintain customer confidentiality and privacy.

• Received inbound calls for potential renters requesting information for apartment homes.
• Fielded inbound calls from customers requiring information on Medicare options.

4. Customer Satisfaction

Customer satisfaction is the extent to which a customer's needs and expectations are met. Customer service agents use customer satisfaction to monitor their customer's experience, update them regularly, and gather suggestions for improvements. They also provide exceptional service to increase sales revenue and maintain high customer satisfaction scores. Additionally, they conduct performance reviews to reduce resolution time and improve customer satisfaction rates. Customer service agents aim to create an environment that promotes customer satisfaction and consistent service.

• Ensured customer satisfaction and loyalty through monitoring customer experience, updating customers regularly, and asking for suggestions on service improvements.
• Resolved difficult customer situations with effective solutions while delivering friendly customer service and ensured the maximum level of customer satisfaction.

5. Customer Service

Customer service is the assistance provided to customers before, during, and after the purchase of a product or service. Customer service agents use customer service to address customer concerns, show empathy, and resolve problems within a reasonable time frame. They train new employees, inventory luggage, and provide quality customer experiences. They also participate in meetings to improve customer service and maintain positive working relationships with internal and external customers.

• Ensured superior customer service experience by addressing customer concerns, demonstrating empathy and resolving problems within a reasonable time frame.
• Trained new employees for basic inbound/ outbound collection calls while displaying excellent customer service and recorded documentation of conversations.

6. Quality Standards

Quality standards are the requirements used to ensure a product or service meets certain specifications. Customer service agents use quality standards by providing service in a fast-paced environment, using automated tools to deliver exceptional service, communicating policies and scripts, and maintaining high productivity and quality levels. They also use quality standards to process calls in strict adherence to established policies and procedures.

• Provided excellent customer service in a fast-paced and high tension environment in all customers contact situations according to company quality standards.
• Used the automated and training tools provided to deliver exceptional customer service to meet department productivity and quality standards.

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7. troubleshoot.

Troubleshoot is the process of finding and fixing problems. Customer service agents use troubleshoot to help customers with technology problems. They discuss equipment operation and troubleshoot equipment problems. They also maintain network performance by monitoring and analyzing, and tuning. They use professional communication skills to help customers troubleshoot cellular phone operations. They work closely with information technology to troubleshoot computer issues, and train to troubleshoot and independently fix company equipment. They help customers troubleshoot technical issues, and answer incoming calls from customers to process applications, answer inquiries, handle complaints, troubleshoot problems, and provide information.

• Helped troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
• Discussed cellular equipment operation with customers over telephone to explain equipment usage and to troubleshoot equipment problems.

8. Outbound Calls

Outbound calls are calls made to external parties, such as customers or clients. Customer service agents use outbound calls to contact customers about their accounts, products, or services. They might call customers to inform them of upgrades, promotions, or to verify their order information. They may also use outbound calls to correct outdated contact information, dispatch drivers, or educate customers about their health insurance plans.

• Processed inbound and outbound calls related to phone verification for Verizon, providing complex customer support for businesses and individuals.
• Performed outbound calls to customers to correct outdated account contact information.

9. Customer Loyalty

Customer loyalty refers to a customer's commitment to a company or brand. Customer service agents use customer loyalty by providing assistance to customers, maintaining effective communication, and recognizing repeat customers. They also use customer loyalty to generate sales and increase revenue growth.

• Provided assistance to various customers under pressure, while maintaining effective communication and maintaining customer loyalty.
• Maintain and encourage customer loyalty buy acknowledging HVC status and recognizing repeat customers.

10. Customer Care

Customer care is the act of providing support and assistance to customers. Customer service agents use customer care by implementing policies and procedures, handling escalated calls, and providing technical support. They also use customer care to deliver excellent service, resolve disputes, and ensure product satisfaction.

• Develop several implemented customer care policies and procedures to assure that quality customer care was provided to all customers.
• Provided exceptional customer care when assisting customers with purchase questions and while processing returns.

11. Credit Card Payments

Credit card payments are a way of paying for goods and services using a credit card. Customer service agents use credit card payments in a variety of ways, such as resolving billing inquiries, processing new and renewed services, and handling technical support issues. They also process electronic checks and debit or credit card payments, and perform maintenance of credit card accounts.

• Resolve all customer billing inquiries regarding credit card payments, monthly statements and coordinate payment arrangements if necessary.
• Processed credit/debit card payments for new/renewed services.

The Federal Aviation Administration (FAA) sets guidelines for air travel security, safety, and operations. Customer service agents use FAA requirements to brief passengers on immigration and passport laws, ensure adherence to safety and security measures, and perform inspections. They also follow FAA guidelines for baggage handling and check-in procedures, including international security screening.

• Briefed passengers according to company and FAA requirements in reference to immigration and passport laws and requirements on international trips.
• Fulfilled timely inbound/outbound flight operations within company standards and legal regulations pertaining to FAA and US Customs policies.

TSA stands for Transportation Security Administration, an agency that oversees the safety and security of transportation systems in the United States. Customer service agents use TSA in their job to ensure that passengers and their luggage meet security requirements before boarding planes. They check travel documents, print boarding passes, and process luggage under TSA regulations. They also communicate with TSA agents to ensure that all safety and security protocols are followed.

• Directed customers to designated locations and assisting TSA.
• Comply with TSA security requirements for cargo security.

14. Customer Complaints

Customer complaints are grievances or dissatisfaction expressed by customers regarding a product or service. Customer service agents use customer complaints to investigate and resolve issues, often through active listening, empathy, and professionalism. They may also use these complaints to create solutions, prepare reports, and provide management with feedback and recommendations. By effectively addressing customer complaints, customer service agents can improve call center functionality and service capacity, enhance customer relations, and develop good customer relations.

• Investigate and answer customer inquiries about vehicle operation, resolve customer complaints/concerns through active listening, empathy, and professionalism.
• Resolved customer complaints by investigating problems, creating solution, preparing re- ports, providing management with feedback and recommendations.

15. Windows

Windows is a computer operating system developed by Microsoft. Customer service agents use Windows to perform maintenance and infection removals on various operating systems. They also assist customers with billing-related questions using Windows-based programs and email support. They use software tools such as America Online, Internet Explorer, and Windows to communicate with customers by phone.

• Performed maintenance and infection removals on various Mac and Windows operating systems.
• Assist customers with billing related questions utilizing an array of windows based programs, email as well as phone support.

12 Customer Service Agent Resume Examples

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List of customer service agent skills to add to your resume

The most important skills for a customer service agent resume and required skills for a customer service agent to have include:

• Reservations
• Inbound Calls
• Customer Satisfaction
• Customer Service
• Quality Standards
• Troubleshoot
• Outbound Calls
• Customer Loyalty
• Customer Care
• Credit Card Payments
• Customer Complaints
• Computer System
• Customer Inquiries
• Baggage Service
• Quality Customer Service
• Customer Issues
• Customer Support
• Customer Accounts
• Product Knowledge
• Telephone Calls
• Customer Orders
• Billing Issues
• Process Payments
• International Flights
• Billing Inquiries
• Payment Arrangements
• Ticket Counter
• Customer Feedback
• Customer Interaction
• Ticket Sales
• Safety Procedures
• Seat Assignments
• Call Handling
• Customer Problems
• Technical Issues
• Problem Resolution
• Chat Support
• Belt Loaders
• Irregular Operations
• Telephone Inquiries
• Customer Grievances
• Customer Calls
• Service Problems

Updated February 16, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Customer Service Agent Related Skills

• Associate Customer Service Representative Skills
• Customer Agent Skills
• Customer Associate Skills
• Customer Care Advocate Skills
• Customer Care Agent Skills
• Customer Care Associate Skills
• Customer Care Representative Skills
• Customer Care Specialist Skills
• Customer Representative Skills
• Customer Service Advisor Skills
• Customer Service Consultant Skills
• Customer Service Desk Skills
• Customer Service Expert Skills
• Customer Service Liaison Skills
• Customer Service Professional Skills

Customer Service Agent Related Careers

• Associate Customer Service Representative
• Customer Agent
• Customer Associate
• Customer Care Advocate
• Customer Care Agent
• Customer Care Associate
• Customer Care Representative
• Customer Care Specialist
• Customer Representative
• Customer Service Advisor
• Customer Service Consultant
• Customer Service Desk
• Customer Service Expert
• Customer Service Liaison
• Customer Service Professional

Customer Service Agent Related Jobs

• Associate Customer Service Representative Jobs
• Customer Agent Jobs
• Customer Associate Jobs
• Customer Care Advocate Jobs
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• Customer Care Associate Jobs
• Customer Care Representative Jobs
• Customer Care Specialist Jobs
• Customer Representative Jobs
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• Customer Service Consultant Jobs
• Customer Service Desk Jobs
• Customer Service Expert Jobs
• Customer Service Liaison Jobs
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The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the customer service agent job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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• Providing an outstanding level of service, and developing productive and trusting relationships with our customers
• May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction
• Establish business relationships with clients by providing prompt and accurate service
• Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
• Southwest Airlines will accept your job bid for the MSP Ramp Agent position only if you currently reside within a 50 mile radius of MSP or can provide established residency in the state of Minnesota.
• Ensure all Pearson VUE generic policies held on SharePoint are adhered to at all times. In addition to this be aware and adhere to specific Customer Service Centre guidelines
• Continuing improvement to customer service administration and work methods
• Deliver high level support to the department Manager and Assistant Supervisors on policy, process and team management
• Manage work time to achieve departmental service level goals
• Assists customers within the queue to minimize any wait time and provide the most efficient service possible
• Actively seek to improve our Quality Management System with the goal of improving current practices
• Provides all customers with undivided attention while assisting them
• Assist in Agent Quality Monitoring
• Conduct new associate training and provide ongoing training
• Address root causes and seek continuous improvements – constantly look for ways to improve work processes
• Manage the agents’ performance through weekly performance discussions with key supervisors
• Work with other departments including dispatch, billing, credit, parts and field management to respond to customer inquiries and ensure resolution
• Work closely with schedulers, shippers, product managers and quality control
• Provides general administrative support to the Regional Manager and Sales positions
• Set the agents’ 2017 key performance indicators and provide clear direction to them
• Work independently and assist the team in realizing goals and standards – share knowledge and best practices
• Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
• Strong attention to detail with good organizational skills
• Ability to work with all levels of staff and the capability to be a strong team member
• Good background knowledge of computers and basic IT functions
• Social skills and the ability to communicate with customers are also highly desirable in this role
• Strong computer and telecommunication skills including a very good knowledge of Microsoft
• Dynamic person with a good sense of organization, excellent time management skills, attention to detail
• Ability to quickly build and maintain strong customer relationships over phone and email
• Ability to manage multiple projects while maintaining strict attention to detail
• Good Communicator: Demonstrates good two-way communication skills

15 Customer Service Agent resume templates

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• At least 2 years of Customer Service experience in a Call Center environment
• 2 years of Medical Office experience
• Experience using MS Office product including Word and Excel $
• Research and resolve customer service questions, inquiries, requests and problems in an accurate, timely and empathetic manner during telephone conversations
• Continually portray and project a positive and professional image of TCF
• Consistently achieve the established standards of the position
• High school graduate or equivalent, working toward 2 or 4-year college degree preferred
• 12+ months prior customer service experience preferred
• Demonstrated communication and organizational skills

Customer Service Agent Contact Center Plymouth Resume Examples & Samples

• Stay informed about changes in policy, procedures and services in order to provide accurate information to customers
• Promote interest in TCF products and services
• No Collections, Only Customer Service (Checking & Savings Accounts)

Call Center Customer Service Agent Resume Examples & Samples

• Answering phones in a call center environment while entering data into a computer at the same time
• Providing excellent customer service and accurate information on all aspects of properties, activities, and amenities to guests
• Must be willing to work weekends and holidays as needed - required
• Ensure high quality of service by understanding and clarifying the customer’s need
• Provides effective communication with consumers by composing accurate, prompt and effective replies to consumer contacts
• Demonstrates a strong knowledge of company services and all products including product composition and package directions during customer interactions
• Understand TMS systems and accurately enter all information into systems, ensuring data integrity
• Identify and provide timely resolution for all customer issues, concerns, and/or questions
• Identify and escalate priority issues, including medical questions and Adverse Event (AE) reports as needed to appropriate resource
• Assess each reported AE for serious or non-serious classification as per FDA regulations. Escalate serious reports appropriately
• Project a professional company image through all phone interactions
• Display a positive attitude and customer focus
• Adhere to schedule including lunch and breaks
• Maintain all training materials related to client, keeping current with updates provided by the training department
• Powerful customer service focus
• Ability to present in a polished and articulate manner and exhibit professional behavior
• High degree of data entry accuracy and attention to detail
• Computer and keyboard proficient, with proficiency in Microsoft Office including Word, Excel and Outlook
• Ability to identify and acknowledge customer needs and offer insight
• Ability to build strong relationships
• Ability to learn, retain and effectively communicate medical information and provide technical details to customers
• Demonstrated ability to provide unscripted responses on appropriate subject matter
• Exercise good judgment skills
• Ability to perform in high-pressure and fast-paced environment and handle multiple tasks simultaneously
• You will be our mouthpiece to our consumers that have a problem in the usage of AfterPay
• By answering their phone calls, emails and inquiries via other communication channels you will resolve their problems and increase their satisfaction with our service offering
• In addition you will help the consumer to better understand our products and the various possibilities to use them
• For shaping our existing product portfolio and develop new products you will share your feedback regarding overall customer satisfaction, tools and processes based on the interactions with the consumers with the colleagues and play a substantial part in the further development of AfterPay
• You are driven by the passion to make our customers happy and convinced by our products but also in particular in our service. This means that you should be able to communicate in a pleasant way, cater for the consumer’s need and build trust and connection
• Experience in a customer support division is a necessary criterion for us and we would appreciate if you already have working experience in a financial service company
• You have no problems in working with various systems and software applications and you are willing to become acquainted with new systems, services and products in a self-initiated way
• A strong written communication utilizing proper grammar and punctuation and pleasant verbal communication skills are implicit presuppositions
• Most of your communication will be in German, but as we are an international company and lots of your colleagues are also international you are able also to communicate in English
• Answers incoming calls in a high volume call center environment; communicates directly and builds strong business relationships with customers, as well as internal and external service providers
• Provides timely and accurate customer service support such as processing service requests and account updates, resolving or escalating complaints, and providing information regarding banking products, policies, online services, and customer accounts
• Meets individual and department performance objectives, standards and goals
• Actively identifies appropriate opportunities to market additional bank products and effectively cross sells or refers customers to the appropriate sales staff
• Engages in projects and other activities during low call volume, such as processing or responding to requests submitted by customers online
• Proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint) and ability to navigate financial software applications (Mozart, Bancline)
• Ability to work flexible hours; demonstrated good attendance and punctuality
• Excellent organizational and data entry skills, ability to maintain accuracy and met deadlines in a fast paced environment
• Demonstrated ability to maintain composure and convey a positive attitude while interacting with customers and internal team members
• 1 year of call center experience or 1 year branch banking experience required
• Enter reservations into reservations system and sell open seats (print boarding passes, run maniftests and do guest roll call)
• Assist guests and their luggage to boarding areas and/or vehicles
• Maintain clean and presentable airport facilities
• Perform accurate and thorough data entry
• Reconcile vouchers, credit card transactions, and the cash drawer

BWI Customer Service Agent Resume Examples & Samples

• Participates in an aggressive business development program to market insurance products and services as well as providing quality service to existing policy holders
• Functions as an insurance agent with primary responsibilities for identifying customer needs, providing products and services that meet those needs. Is responsible for new and renewal business and general customer requests involving insurance policies
• Assures the maintenance of life, health, and disability insurance files, including processing health insurance claims
• May assist manager with performance and work plan development to guide less experienced agents toward goals as well as coaching and motivation
• Acts as a leader in activities benefiting the community, thereby raising the prominence of the agency in its market area
• Advises less experienced agents of regulatory changes as well as corporate polices through training and communication to ensure full compliance
• Initiates sales calls and assists sales representatives
• May act in a lead or supervisory role, training less-experienced agents
• Performs clerical duties; including but not limited to, using Microsoft office software, producing error free work, filing, envelope stuffing, photocopying, operating FAX machine, printing projects, data entry projects and general bookkeeping
• Prepares, in conjunction with supervisor, an annual performance and development work plan with quarterly goals to support professional and personal growth
• Bachelor's degree in business with emphasis in marketing preferred
• Licensed in Property/Casualty or Life/Health insurance
• Has obtained, or is in the process of obtaining, insurance designation such as CISR, CPSR and ACSR
• CIC designation
• Minimum of ten years or more of insurance sales experience
• Knowledge of insurance products/services, organization, technical, functional, industry/regulatory
• Excellent knowledge of company guidelines and prequalification of customer accounts
• Demonstrated ability to grow book of business
• Strong communication skills including written & verbal skills, listening & responding, information sharing, influencing and presentation
• Strong organizational and negotiating skills
• Strong personal computer, customer service, sales and problem solving skills required
• Strong sales skills
• Ability to work well in teams
• Supervisory skills

Call Center / Customer Service Agent Resume Examples & Samples

• Able to work a flexible schedule, and has excellent verbal communication skills - required
• Perform work with a high degree of accuracy- required
• LMS software experience - preferred
• Enthusiastic attitude of the travel industry is a plus

Cards Inbound Customer Service Agent Resume Examples & Samples

• Ensure Customer service excellence by
• Delivering service with requisite Courtesy and Accuracy
• Nil Defects (100% adherence to product & process)
• Adherence to Service and Sales Compliance
• Cross Selling/upselling on set products (Assets & liabilities products)
• Ensuring Process Efficiency by achieving set targets of Call Quality

Liabilities Inbound Customer Service Agent Resume Examples & Samples

• Displaying complete onus to the customers Query/problems
• Ensuring Nil Customer complaints
• Escalating/Highlighting customer Problem Incidences
• Excellent Written & Oral Communication
• Passions towards Service
• Good Comprehension Skills
• Serve as first point of contact for customers regarding routine service issues, assist in troubleshooting issues, and enter routine service requests into appropriate systems for resolution by appropriate service partners. Ensure that all pertinent information is gathered and accurately entered to ensure prompt resolution. Receives guidance from Coaches, on a frequent basis, to process these requests
• Interact directly with customers, predominately via a high-volume, in-bound or out-bound phone queue, to provide accurate and immediate solutions to routine transaction and service requests. Utilize appropriate internal computer applications, and enter all information in the appropriate system for tracking and archival purposes
• Strong written and spoken communication skills
• Deliver the highest level of customer service to internal and external customers at all times
• Use SharePoint to understand and follow policies, procedures and work instructions
• All employees are also responsible for supporting and implementing the company’s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in their role/work function. Full details of these policies and procedures are available on SharePoint
• Responsible for outbound calls to consumers to provide resource education
• Proficiency in Microsoft Office including Word, Excel and Outlook
• Strong computer skills, including ability to access and navigate multiple applications
• Coordinate the loading of guests and luggage into proper vehicles
• Book transportation on a space available basis
• Ensure on time departures
• Coordinate logistics, manifesting, zoning and Drivers schedules with other CME employees
• Provide a level of service which exceeds guest’s expectations
• Maintain reservation integrity
• Reconcile cash drawer, vouchers and credit card transactions
• Coordinate driver activity and help drivers maintain a positive attitude
• Assist with resolution of lost luggage issues
• Maintain integrity of radio transmissions and procedures
• Maintain counter facilities
• Maintain good rapport with all airport personnel
• All other tasks as requested
• Taking Incoming customer calls, airport personnel and travel agents
• Answer general questions regarding the program and assisting with award bookings
• Reading incoming correspondence and classifying cases to ensure distribution to the appropriate department
• Processing enrollments and account updates
• Processing promotion registrations
• Processing request via email as required
• Motivated and willing to work in a team environment
• Must have excellent customer service and listening skills
• Must be able to identify customer request, be self-efficient and have the ability to resolve problems with limited supervision
• Must be able to read, write and communicate in English and Spanish
• Basic PC skills (outlook, word, Ecxcel)
• Basic Geography skills
• Must be very detail oriented
• Requires hand/eye coordination
• Nil Defects (100% adherence to product and process)
• Escalating/highlighting customer problem incidences
• Adherence to service and sales compliance
• Cross Selling/upselling on set products (assets and liabilities products)
• Ensuring Process efficiency by achieving set targets of call quality
• Education: Graduate from a recognized University
• Passions towards service
• Enthusiastic and self-motivated

Dutch Customer Service Agent Resume Examples & Samples

• Calling customers to discuss and resolve all booking/availability issues
• Taking ownership of customer complaints from initial contact through to final resolution, ensuring that all concerns have been addressed
• Building strong relationships with external partners and suppliers in order to fully meet the needs of our customers
• Receives, prioritizes and responds to in-bound customer inquiries via phone, email and fax, regarding
• High school diploma or GED required, 2-4 year degree preferred
• A minimum of two years total work experience is desired – preferably in a customer service environment but not required
• Basic Microsoft office functionality required to be successful in this position
• Completion of internal Brand Ambassador Program required within first 12 months of employment

Contact Center Customer Service Agent Resume Examples & Samples

• Effective use of computer skills
• Exhibit excellent customer service skills
• Must be able to work rotating shifts between 7am to 12am, including weekends
• Educated to degree level in a relevant discipline (eg Business, Communications etc)
• A solution based approach with the ability to employ questioning techniques to identify needs, respond to enquiries and ensure a positive customer experience
• Excellent organisational skills and the ability to prioritise tasks in a fast paced environment
• IT Proficiency
• 1 year of experience in a Customer Service/ Support role
• Experience in providing support and guidance relating to web based technologies/ products
• A passion for golf or a good understanding of the game and industry
• Assist in the resolution of advertiser issues including campaign performance, product bugs, invoicing and credit as well as drive productivity and best practices
• Support Client Partners, Agency Partners and Customer Solutions Managers by working together to provide excellent service for their accounts
• Develop research and insights that will help our client further develop and evolve their advertising platform and guidelines
• Educate customers on our client's advertising processes, tools and products
• Manage customer page education, questions, compliance and product related issues
• Ability to identify trends and solve problems facing multiple customers
• Providing vital product insights and feedback from our customers to our client's Product Engineering teams
• Awareness of the different client internal support teams, communication channels and policies
• Awareness of client (ad) products, tools and platform
• Fluency in German and English is essential
• Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
• Ability to empathize with customer situation and meet targets
• Highly motivated self-starter with the ability to act independently and thrive in a constantly changing environment
• Self-learner interested in both the how and the why
• Ability to prioritize effectively according to changing circumstances
• Ability to collaborate and work effectively on a team
• Good communication skills at all levels in an organization
• Client focused and solutions oriented
• Experience communicating with customers and customer service-related activities
• Ability to learn new tasks and assignments quickly
• Demonstrated adaptability to new situations and work assignments
• Experience resolving problems in a fast-paced environment with the ability to successfully coordinate and handle multiple tasks/activities simultaneously
• Excellent organizational skills
• Ability to perform basic mathematical calculations in order to support a spreadsheet environment (Microsoft Excel)
• Demonstrated ability to make decisions based upon numerous variables
• Some college course work
• Hands-on SAP experience
• Taking Incoming customer calls from airport personnel and travel agents
• Issuing Tickets and quality assurance of already issued tickets
• Upgrade issuance
• Setting up tickets for airport pick up
• Answering any written correspondence via letter or email
• Processing any complaint cases
• Processing any Other Airline Flight Verifications
• Processing of crediting cases

Customer Service Agent, Entry Resume Examples & Samples

• Perform guest check-in services and inside sales (cash handling and processing of credit cards)
• Perform excellent customer service
• Assist guests and their luggage to boarding areas and/or vehicles (must be able to lift 50 pounds)
• Have working knowledge of the service areas of the company
• Perform accurate and thorough data entry (be familiar with CME applications - Outlook, Hudson, Peoplesoft, SageQuest)
• Knowledgeable of two-way radio procedures and be able to perform dispatch functions

Swedish Customer Service Agent Resume Examples & Samples

• Researching data, and data maintenance
• Complete fluency in Swedish
• Strong Microsoft office skills
• High School Diploma / GED or equivalent
• Ability to learn new tasks and assignments and an exhibited willingness to maintain flexibility and support change
• Demonstrated ability to communicate clearly
• Hands-on experience with SAP

Inbound Customer Service Agent Resume Examples & Samples

• Experience: 0-3 years
• Excellent written and oral communication
• Team player with a positive attitude
• Assist customers with the status of their order both over the phone, chat, and our support system
• Assist customers with any problem or issue they may have (damages, incorrect item, late shipment, canceling orders, etc.)
• Input tracking into orders
• Communicate with the customer eloquently over the phone and via email
• Cross train in other Customer Service functions
• Must have the ability to let your smile shine through the phone
• Great grammar skills
• Proficient in using Microsoft programs
• Amazing phone etiquette
• Ability to speak clearly and professionally
• Great computer skills (ability to navigate through multiple windows and tabs, fast typing skills, etc.)
• Problem solver- ability to think outside the box
• Happy to assist others
• Upbeat personality
• Sports knowledge is a plus, but not a requirement
• Multi-tasking skills
• Previous customer service experience a major plus!
• Solving customer queries and issues in a pleasant and timely manner
• Spotting inquiry trends
• Administration and data collection
• Inter - departmental case reporting
• Identifying and solving potential problems before they even become an issue
• Helping corporate clients with their queries
• Complete fluency in Dutch
• Previous customer services experience is an advantage

Customer Service Agent / Analyst Resume Examples & Samples

• Ability to monitor, track and report change for process improvement
• Ability to assess and validate trending activity against business norms
• Ability to develop business cases to validate or change CS policies
• Ability to model process changes for team wide implementation
• Ability to demonstrate sound business judgment and organizational ability
• Effective interpersonal, verbal, and written communication skills
• Minimum 2 years of customer service experience, at least 1 year of which were spent supporting customers of digital and online products and services
• Experience with Call Center or other operational reporting metrics and KPIs
• Experience with Excel or Sheets to build models, routine and ad hoc reports
• Experience supporting Internet technologies and devices, such as video streaming
• Demonstrated successful experience in sales or customer retention
• Experience with aligning to shift-based work, ensuring adherence to schedule rules and requirements
• High school graduate or equivalent required; college degree preferred
• Ability to be flexible in shift assignments and work areas, including some early mornings, evenings, week-ends or holidays
• Must be authorized to work in the US for any employer
• The ASU Customer Contact Phone agent will have responsibility for efficiently and accurately action targeted telephone campaigns. Please see a detailed description of the role below
• To work on the automated dialer telephone system to collect overdue payments from the client base and assertively negotiate with the bank's clients who are in arrears in line with current ASU strategy and policies
• Each agent is responsible for maximizing the amount of money that is collected against overdue balances
• To maintain a professional and compliant relationship with all clients while maintaining the focus to exceed set targets
• To validate if payments have been made on payment due dates as set by the previous agent, negotiating strong promises to pay with clients and to determine the next step in the ASU strategy
• The phone team will also be responsible for direct debit management and other "portfolio maintenance" campaigns as required by the business intuitively identifying cross selling opportunities as they arise
• To feed into the regular team meetings with regards to observations on strategies / effectiveness and suggestions for future campaigns
• To refer accounts onto other teams within the Arrears Support Unit in line with credit policy and the ASU strategy
• The objectives and outcomes expected of the customer contact team / agents will be driven by the campaigns identified by the telephony/ resource manager and the targets set will reflect these expected outcomes
• To support other teams within the ASU as required
• Up to 3 years' experience within a similar environment
• Relevant third level qualification or professional equivalent
• Minimum APA Loans qualified desirable and committed to further continuous development
• Results focused, used to driving performance to meet tough targets
• Professional telephone negotiation technique
• Excellent time management, interpersonal, organisational, oral and written communication abilities
• Strong team and organizational focus with flexibility in relation to working hours when required
• Positive and passionate approach to role and enthusiasm to contribute to team success
• Commitment to Contact Centre opportunity for a minimum of 12 months essential to allow my client to build the high performing team required to meet our customer's needs
• High School diploma, GED or equivalent
• Knowledge of the Internet and e-mail systems
• One year of Call Center experience or related experience
• Processes transactions for Reverse Logistics Programs (RGA)
• Understands self-service tools, effective at handling basic customer inquiries
• Supports Top Shop Program (Credit Card Transactions)
• Processes Claims within defined time frames
• Special Project Support – Periodic involvement as required by Supervisor / Team Leader. Focus areas include process improvement, cost reduction, and service improvement initiatives
• Respond daily to 80+ calls in an inbound call center
• Field calls from customers to connect them with service specialists who will solve their problems
• 1+ years of previous work experience
• Ability to accurately type a minimum of 25 words per minute
• Must be able to attend the 4-week training period, Monday through Friday from 8AM to 4PM
• Following training, must be available to work a schedule of 30 hours per week aligned with a shift listed above
• Bachelor’s degree completed or in process

Lead Customer Service Agent Resume Examples & Samples

• Handle department new hire training & continuous coaching for all functional areas
• Create and maintain training documents and procedures
• Manage large scale or complex business rollouts
• Maintain Customer Master Data in Kay & Microtek platforms (ITSM, JDE & Pointman)
• Manage new distributor and brand account set up process
• Lead department initiatives and projects
• Analyze forecast data & assist in Agent scheduling
• Assist in daily/monthly reporting (stats, dashboards, business review data)
• Handle Customer Service training for new Territory Representatives
• Partner effectively with various internal departments (i.e. Supply Chain, Sales, Finance, IT and Marketing) to achieve project goals or supply requested reporting
• Recommend improvement to streamline department procedures and processes
• Assist with communication to the department pertaining to any updates or changes within the business
• 3+ years of experience in Customer Service
• Intermediate to advanced proficiency in Microsoft Office Suite software (Excel, Word, Outlook, PowerPoint)
• Knowledge of BCMS & TASKE reporting systems
• Adaptable to multi-business system environment
• Previous analytical experience with aptitude for research, analysis, and problem solving skills
• Demonstrated initiative with ability to work both independently and with a team
• Ability to maintain a positive attitude and adapt to a continuously changing environment
• Basic proficiency in ITSM (Clientele) & JDE
• Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines in multi-division, fast paced environment

Senior Customer Service Agent Resume Examples & Samples

• Adheres to company and department policies and procedures
• Responds to 100 – 120 requests daily from customers and field associates from multiple divisions
• Process fax and email orders between calls
• Takes Institutional overflow calls as needed
• Accurately and efficiently enters customer and field and sales associate’s orders using CCS/SAP and IDV01 Mainframe
• Responds to customer, and field, and sales associated Credit related inquiries
• Enters product returns and order traces
• Researches and responds to customer and field complaints
• Effectively upsells customers on additional product solutions generating sales
• Undergraduate degree completed or in process
• 6+ months in National Customer Service successfully completing Customer Service Agent I functions or equivalent IDV01 mainframe and SAP experience
• 6+ months of IDV01 mainframe experience
• Experience with Microsoft Office Suite software (Excel, Word, Access, and Outlook)
• Placing orders accurately, completely and within agreed deadlines into SAP and by pro-actively following up on missing information and exceptions
• Effectively communicating with internal and external stakeholders and customers by providing a professional service
• Displays the ability to professionally manage customers and their expectations with the intent to build mutually beneficial and effective relationships
• Delivering first time resolutions to customer queries and problems
• Designated as the single point of contact to provide high level customer service in the local language
• Works collaboratively with team members to meet individual and team targets
• Fluent in FRENCH and ENGLISH. Strong communication skills in both written and oral
• Customer focus and process oriented mindset
• Good analytical and high complex problem solving skills
• Engagement, self-starter, pro-active attitude
• Ability to work independently and take decisions
• Openness, inter cultural competence
• Stress resistance/resilience
• Readiness to learn and develop
• Respond to customers in timely manner
• SAP knowledge is an additional advantage
• Frontline Customer Service for the company (Predominantly email based plus some phone work). Servicing booking requests, inquiries, administration etc
• Communication to Customer Service Manager in relation to all customer service & support issues
• Use initiative to ensure product information from bookings and assistance requests is up to date and forwarded to product team if needed
• Liaise with Market Sales Co-ordinators and Market Sales Managers where necessary
• Accurate delivery of booking information into various in-house software solutions
• Time management of effective customer service delivery
• Maintenance of existing Customer Service tools (databases, manuals, in-house forms)
• Effective “handover” to following Customer Service staff members – clear, concise and detailed information
• Special project / product work when required
• Point of contact (on a rotating basis) for retail travel distributors, customers, agents & suppliers in relation to all Viator product and the online booking process
• Logging and collating all system and product errors
• Control (on a rotating basis) of the online booking / cancellation / amendment procedures
• Native speaker of Brazilian Portuguese; Excellent communication skills (both written and oral) in English. Oral and written fluency in one of the following European languages: Italian, German, French or Spanish is also essential
• Experience in travel either in product development, operations or reservations
• Global geographical knowledge
• Good administrative skills
• Ability to focus on issues at hand and manage a range of issues at one time
• Ability to work unsupervised
• Ability to work effectively on own
• Proactive attitude
• Time management skills and the ability to work under pressure/meet deadlines

Technical Customer Service Agent Resume Examples & Samples

• Communicating with internal and external customers by phone and email
• Providing help and advice to customers using our organization’s products and services
• Process orders, quotes, forms, applications and requests
• Organize workflow / workload to meet customer time frames, prioritize workload accordingly to ensure
• Electro-Technical background (either educational or professional)
• Italian native or business fluent
• English conversational
• SAP/CRM knowledge
• Windows, MS Office skills
• Ability to multi-task and work in a fast paced environment
• Education: High School diploma or equivalent required
• Experience: Minimum of 1 year of experience in Reservations. Proven telephone marketing technique and ability to sell; friendly, courteous and respectful telephone manner
• Handle customer inquiries, complaints and solve them with prompt, accurate, courteous replies and excellent customer service
• Demonstrate the ability to provide information conveyed in a reassuring manner
• Manage a high-volume workload within a deadline-driven environment
• Co-ordinate with internal and external parties to resolve the enquiries and assure that members receive the highest satisfaction
• Learn about the organization’s products or services and keep up to date with changes
• Log, track and report on calls received to the Service-desk
• Meet department and individual KPIs
• Prioritise and solve problems identified
• Support and feed back to customers through problem resolution in a professional, prompt and polite manner
• Maintain task list to a manageable level
• Enhance on-line Knowledgebase by identifying common problems, and developing and adding solutions to the Knowledgebase
• Information sharing and assistance to other Customer Service Reps, and to continuously improve customer service
• Adherence to all corporate and customer quality requirements
• Ensure quality of information to all logged tickets
• Work in a shift rotation
• Escalate calls where necessary
• Additional activities that may arise from time to time
• Communicate any process improvements or ideas with management
• Work in a team orientated environment
• Maintain customer relations in the OEM department
• Process phone, email and fax orders working with customers placing blanket orders
• Research RMA (return materials authorization) for returns and have credits issued
• Bill monthly and weekly handling charges if applicable with account assignments
• Work with accounting and the market coordinator verifying pricing and customers that are on credit hold
• Process information related to Order Entry accurately and quickly
• Respond rapidly to incoming calls while maintaining a service oriented and helpful demeanor to our customers and our associates
• Handle inbound calls consisting of order taking, recording and relaying customer messages for specialty divisions or order types
• Provide follow-up action for customer inquiries and issues
• Serve as a back-up for EDI processing when needed
• A minimum of 3 years of customer service experience
• Ability to follow and carry out single or multi-step instructions
• Problem-solving capabilities to deal with situations involving occasional variables in standardized processes
• Experience with Microsoft Office Suite software, particularly Word, Outlook, Excel and Access
• Excellent time management skills with ability to manage multiple priorities and meet deadlines
• Superior organizational skills and strong attention to detail
• Must have demonstrated initiative and ability to work independently, as well as in a team environment
• Customer service focused with the ability to partner with internal/external contacts
• Have good Microsoft office and keyboard skills
• Have good communication skills for listening to and understanding customers’ requirements and giving explanations
• Be able to work fast and accurately in what is often a busy environment
• Have a good memory for the many different processes and procedures
• Be patient, helpful and the ability to remain calm under pressure
• Be polite and display a good standard of customer care
• Answering calls from Customers, Sales Engineers, District Administrators, Marketers and other internal personnel
• Handle numerous requests at a time, set priorities follow through on multiple situations to maximize customer service
• Resolve problems related to the order processing cycle
• Fluent English Language (spoken and written)
• MS Office knowledge
• Professional written and spoken communication
• Flexible personality, prepared for changes
• Ability to build relationships
• Process orientated work
• To feel empathy
• Work in a team environment
• Resolve customer queries, orders, credits, returns and complaints promptly and efficiently in SAP and JD Edwards
• Handling standing orders and updating follow up files
• Handle consignment stocks – new/revised agreements, counting lists and adjustments
• Direct requests and unresolved issues to the designated resource as appropriate
• Handle new customer registration and/or updates
• Supporting marketing campaigns
• Ensure your personal level of knowledge regarding new products, processes and systems are up-to-date and adequate for your primary tasks
• Earn the enthusiasm and respect of the customers through continuous improvement, driven by your passion, integrity, teamwork and innovation
• High school level qualification or equivalent – desired
• Swedish and English mandatory and preferable also Finnish speaking

Customer Service Agent With Sales Resume Examples & Samples

• Work as part of a team to achieve set targets in an inbound and outbound environment
• Be responsible for the achievement of individual targets
• Follow up on sale leads with the expectation of converting
• Sell appropriate product successfully to customers using client scripting on inbound and outbound phone calls
• Maintaining customer records within the client system
• Be responsible for individual role within the team ensuring performance is achieved
• Work closely with Team Leader to establish sales strategies on a regular basis
• Ensure standard of work is in line with MBSO's Quality framework
• Deliver on the Ethos of MBSO - 'The Voice of the Customer'
• Previous experience in telesales / sales environment essential
• Previous experience in financial services sector or regulated environment advantageous
• Excellent knowledge of MS-Office Professional suite of products, including Excel, Word and Outlook
• Insurance Qualification Accredited Product Advisors (APA) or in the process of attaining this standard is desirable
• Proven track record in sales or retention environment
• Possess effective influencing and negotiation skills
• Have the capability to build rapport over the phone
• Confident- ability to handle rejection on phone calls and effectively handle objections
• Drive- needs to be performance driven
• Customer focused- ability to identify the best solution for the customer
• An energetic self-starter
• Interested and proficient in new technologies
• Ability to multi-task and work under pressure in a fast paced target driven environment
• Possess a high degree of self-motivation
• Team player who is hard working and able to work on own initiative
• Flexible in relation to shift work including ability to work evenings and Saturdays
• Process orders from phones, e-mail, fax and other ordering channels
• Answer inquiries related to order status, products, proof of deliveries, etc
• Work with planning team on stock availability
• Coordinate with logistics on local delivery and export shipment arrangements
• Build relationships with customers and sales team
• Learn and understand the ordering policies, procedures and special requirements of customers
• Work with customers, sales, marketing, manufacturing, transportation, purchasing and / or finance to resolve problems related to the customer’s account of the order processing cycle
• Provide suggestions for process improvements to develop the relationship between Ecolab and customers
• Provide thorough follow through on all orders processed and all inquiries related to the customer’s accounts
• Other adhoc duties assigned by supervisor
• Responsible for all invoices dispute
• Sorting, dispatch and sampling daily invoices
• Filing signed D/O
• Invoices Adjustment – eg : cancellation , update PO# , amend invoice description
• Debit and Credit Adjustment upon requests
• Creation of Return order
• Virtual adjustment upon requests
• Create manual invoice for some specified customers
• Generate certified true copy of invoice upon customers / Sales requests
• Respond internal and external customer request
• Resolve system issue such as system error
• Conduct investigation on invoice dispute issues
• Manually release fixed month invoices, if request by District Admin
• Update prices on ACCPAC system upon Sales requests
• Submit invoices via customers’ portal / Share service center
• Prepare and generate monthly invoice list, DIFOT, IDR tracking and shipped not bill reports
• Contact point for system enhancement
• Contact point for internal and external Audit
• Strong Verbal and Written skills
• Ability to exercise independent judgment and basic reasoning skills
• Independently responsive and resourceful
• A minimum of 2 years of administrative or secretarial experience
• Strong PC skills including demonstrated proficiency in Word, Excel and Outlook
• Strong organizational skills and multi task abilities
• Billing: 1 year

Customer Service Agent Dutch Resume Examples & Samples

• A member of the Ecolab Order Support Back Office Team is a vital partner in delivering satisfaction to Ecolab customers in a sustainable and profitable manner. The role delivers value to our customers and therefore our company by
• Accurately enter all chemical and standard equipment orders with transactional efficiency as per the defined process, meeting daily shipping cut-off times (Ecolab) and service level agreements
• Manage order exceptions
• Build & maintain mutually beneficial, friendly but professional relationship with local customer service Front Office teams
• Follow up on missing order information or other general inquiries and requests with the local Front Office team
• Adjust delivery dates accordingly, when necessary
• Escalate technical issues
• Handles customer and courier inquiries via ticket, phone and email, including personal shopping orders
• Assists in the training and instruction of new employees in the proper performance of their job and familiarize them with all company policies
• Responsible for responding to customer inquiries via multiple methods by analyzing issues and offering appropriate solutions to ensure timely and accurate processing of imports and exports
• Serves as a critical communication link between customer, other external parties, and the various functional and geographic areas within our company including operations, technical operations, accounting, credit, collection, information systems, and sales
• This includes gathering and preparing data for other departments. Special projects assigned as needed. Determines appropriate hazard restrictions for items supplied by merchant partners or purchased by consumers
• Associate's or higher preferred
• One (1) year of call center experience
• Strong computer (Windows/PC, Excel, Word, etc) and keyboarding skills
• Ability to maintain productivity and quality goals and keep up in a fast paced environment
• Must be customer-focused with strong attention to detail and excellent communication skills
• Transportation knowledge is preferred
• Must be able to work evenings and weekends since we are open 24/7
• Ability to provide customers with a wide variety of options and solutions
• Must be able to work on multiple computer systems
• 5 years customer service or business related experience required
• Must be able to work in a highly fast paced office environment
• Able to assume ownership of tasks
• Experience with Microsoft Office Suite software (Excel, Word, and Outlook)

Customer Service Agent, Backoffice Resume Examples & Samples

• Processing of customer queries, as well as escalations from first level support
• Creation and update of knowledge management platforms and documentation for our external partners
• Collaboration in ongoing process optimization
• Fluency in French or Italian
• Ability to understand technical terms, processes, and applications
• Ability to learn and then thoroughly understand the intricacies of the product line
• Experience resolving basic user related technical problems with directions given over the telephone
• Ability to work both independently and as part of a team is a must
• Must be self-motivated and detail oriented, with a positive/cooperative attitude and be able to function effectively as a team member
• Ability to perform in a fast paced environment while maintaining a professional and effective approach to high-stress situations
• Ability to obtain jet bridge certification
• Must be able to work varied hours, including nights, weekends and holidays

STL Customer Service Agent Resume Examples & Samples

• At least 2 years of customer service experience or the equivalent training/experience
• Must enjoy working with the public
• Demonstrates excellent interpersonal and verbal communication skills
• Possesses basic computer skills with the ability to easily grasp the functionality and concepts of company software
• Willingness to perform repetitive tasks and demonstrates the ability to lift up to 70 lbs
• Ability to push/pull/move up to 200 lbs. (e.g., move passenger in wheelchair down/up jetway)
• Must be able to operate the jetbridge which is an enclosed, movable connector which extends from an airport terminal gate to an airplane, one would operate the jetbridge as they would a car
• Respond to inbound customer calls concerning sales or service inquiries
• Obtain information from the customer and enter data in real time into the appropriate database to facilitate effective service and appropriate follow-up
• Determine type of service request, geography, warranty and equipment information based on customer request
• Track and code customer inquiries and complaints and follow-up as necessary
• Make outbound calls as needed to obtain information and provide responses to customer inquiries
• 3+ years’ experience in a customer service in a fast-paced environment
• No immigration sponsorship offered for this role
• Ability to multi-task and prioritize with organizational and time management skills
• Previous senior level or lead customer service experience in a call center, service business and/or restaurant
• Strong computer skills in a Windows based environment, with the ability to learn unique and proprietary software
• This position provides a world class customer service experience to the B2B Customer, in accordance with all Kohler Co. brand protocols, while maintaining a positive and problem-solving approach
• Receives, prioritizes and responds to in-bound customer inquiries via phone, email and fax
• Responsible for order management, within defined procedures and policies, which includes: order entry, change requests, cancellations, claims research, claims management, and returns
• Proactively looks to resolve Customers concerns or requests for assistance, identifying root cause and prevention
• Responsible for researching and clearing any pricing and/or quote related issues, within defined policies and procedures, and within defined time frames
• Responsible for bringing value to the team environment, working with others to complete tasks, projects, and workload on time
• Maintains basic KOHLER product knowledge required to support order entry/management and basic distributor questions
• Supports credit card transactions when necessary

Hospitality Customer Service Agent Resume Examples & Samples

• Take ownership for all guest issues and follow through to resolution
• Ability to perform work with a high degree of accuracy
• A positive and professional attitude is essential
• Must have excellent verbal and written communication skills
• Ability to problem solve in a fast paced environment
• Strong critical thinking skills/resourcefulness
• Ability to handle multiple tasks while ensuring a high level of focus on detail and accuracy
• Intermediate working knowledge of computer systems (Outlook, Excel, Word) is essential
• Encounters a variety of people and personalities when interacting with customers and sales representatives and must maintain a positive, professional image at all times
• Post-Secondary Education Required
• Minimum two years working experience in a customer service environment
• Bilingualism (French and English) an asset
• Experience in the medical field is an asset
• Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered
• Ensure consistent an high customer experience
• Ensure daily operations from a commercial perspective ei. When a turbine stop
• Handle daily customer requests over email, phone or in customer meetings
• Ensure that Vestas are delivering according to contracts with customers
• Drive customer enquiries towards to the internal support organization
• Act as escalation point for complex customer queries or complaints

Customer Service Agent, Alcon, Denmark Resume Examples & Samples

• Organizing the sales material used in the field by the Surgical Account Managers. Like presentations and
• Credit Pharma wholesalers for expired goods (Destruction handling)
• Manual invoicing of customers for rental units (machines)
• Report complaints to Regulatory department within 24h of receipt
• Record details of customer interactions, comments and complaints
• Fluent in Norwegian and English written and oral is required. Knowledge of Danish is a great advantage
• High volume order processing systems experience in a call centre
• Administer the customer Master Data as basis for the Order Fulfillment (for drop-shipments in coordination with Germany and Switzerland)
• Receive and check incoming orders for completeness, correct prices and delivery requirements. Coordinate with Customer and/or Sales dept
• Process customer's orders in SAP
• Based on customers’ requirements issue order confirmations and delivery advice. Issue invoices based on delivery and destination country needs
• Obtain the required destination clearance documents in coordination with the 3PL and/or Germany and Switzerland as well as the needed external partners (i.e. chamber of commerce)
• Coordinate the delivery in regards to the goods movement such as clearing documents
• Coordinating new requirements and developments for SAP SD with the IT department followed by process tests in SAP enabling smooth go-live of new developments (usually done with 2 - 3 business releases per year)

Spanish Customer Service Agent Resume Examples & Samples

• Dealing with customer enquiries on a daily basis - via phone and email
• Ensure that daily chartered Customer Service levels are met and that quality remains first class
• Resolution of issues in a timely manner and taking issues right through to conclusion
• Escalation of issues when necessary to the Team Leader or the Customer Service Manager
• Ad-hoc projects within the Operations Team
• Dealing with specific daily tasks
• Experience in call center or equivalent customer service setting as typically acquired in 0-2 or more years, preferably in a service delivery environment strongly desired
• Experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle preferred
• Experience with Microsoft Office - Word, Excel, PowerPoint desired
• Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing
• Knowledge of customer relationship management (CRM) tools and related analytics desired
• Knowledge of shared services enabling technologies (e.g. Lawson, Hyland OCR, Kronos) desired
• Knowledge of Sutter Health policies, practices and procedures a plus
• Familiarity with performance metrics and ability to meet identified targets a plus
• Strong customer service skills and professional demeanor
• Fluency in both English and a minimum of one other language is desired for this role to allow Sutter Health to better serve the community and patient population
• Ability to learn new functional processes
• Ability to process requests quickly, accurately, and consistently with general supervision
• Ability to learn and use various Contact Center enabling technologies
• Ability to asses problems and resolve or escalate to appropriate team to resolve
• Ability to recognize the appropriate style, level of detail, and message for the audience
• Strong interpersonal skills with the ability to work with and collaborate across Sutter Shared Services as needed
• Strong organization and multitasking skills
• Strong time management skills and ability to manage individual assignments
• Requires the ability to work with and maintain confidential information
• Maintain a positive, professional manner with Ecolab customers
• Process information related to Order Entry and Messaging systems quickly and accurately
• Process information related to your specific assignment quickly and accurately
• Maintain accurate and thorough customer maintenance information
• Provide prompt follow-up actions to customer inquiries and issues
• Understand guidelines for requesting time off, including holidays
• 1+ years in North America Customer Service successfully completing CSA I functions or equivalent level order entry/order processing experience using IDV01 mainframe system
• 1+ years in North America Customer Service successfully completing Grade 5 functions or equivalent level order entry/order processing experience using IDV01 mainframe system
• Excellent attendance & punctuality record
• Proficiency in Microsoft Office (Outlook, Word, Excel), and computer skills
• Ability to be enthusiastic, professional, and courteous
• Ability to work independently in a multi-division, fast-paced environment
• Knowledge of Ecolab’s policies and procedures
• Attention to details, excellent organizational and time management skills
• First point of contact for assistance with challenging situations
• Monitor the performance of team members to insure daily and monthly objectives are achieved
• Minimum of two years in North America Customer Service
• Successful completion of 6 months Lead Customer Service Agent functions and/or relevant customer service, order management, and/or leadership experience
• Assist customers by answering their questions about using the software and diagnosing, solving, documenting and escalating issues as required
• Troubleshoot, diagnose, solve, document and escalate computer equipment issues as required
• Ensure customer satisfaction by following up to ensure that the solutions are understood and they effectively solve the problem
• Document issues and solutions in customer files
• Test, debug and monitor new programs
• Perform certain operations on the IT environment
• Review, research/investigate, define and communicate workarounds, prioritize, analyze, recreate, and resolve or escalate tickets
• Documents customer issues and resolution information
• Effectively uses established escalation procedures as necessary
• Actively participates in creation of content for the knowledge base
• May assist in writing customer facing technical documents such as newsletters, notices, etc
• May participate in new product launch activities
• Interacts with third party vendors and suppliers in a professional and courteous manner that fosters a long-term partnership
• May provide customer and support feedback to product development related to product features and supportability
• Adhere to Incident, Problem, Change and Service Management based on ITIL best practices
• May be required to work on weekends or on-call as needed

Customer Service Agent With Dutch Resume Examples & Samples

• Receive and process claim notifications from our client
• Maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues
• Ensure that correct resolutions are found and involve appropriate areas in resolving problems when needed
• Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk knowledge base
• Demonstrate understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings
• Develop and improve your product knowledge, business- and professional skills
• Fluent in Dutch and English
• Great communication and interpersonal skills
• Enthusiastic, positive attitude with a strong willingness to learn
• Good understanding of Microsoft Office (MS Word, MS Excel, MS Outlook)

Finnish Speaking Customer Service Agent Resume Examples & Samples

• Handle inbound and outbound enquiries
• Process requests, monitor lab progress and record results
• Manage orders, general administration and invoices
• Complete and record customer care telephone calls to format agreed for specific third party service providers
• Maintain customer prices, discounts and terms
• Update customer database
• Provide support to sales representatives and technicians in the field
• Generate additional sales
• You have a relevant education and 2 – 3 years of experience from a similar position
• You are service minded, a team player and you possess excellent interpersonal skills
• As part of a team you are a self-motivated, well-organised individual
• You are good at handling a busy schedule
• You are able to adapt in a technical work driven environment
• You are confident with MS Office and databases
• Previous experience of SAP would be a distinct advantage
• Fluency in Finnish and a good knowledge of Danish and English
• Make answering customer calls the first priority. Remain logged into the customer service hunt group to accept calls at all times during normal business hours and in line with hours of work. Utilise 'not ready status' whenever away from workstation or during agreed DND time
• For internal customers handle the requests of the territory managers and regional sales managers primarily as they have been assigned or as required during periods of cover; such as quotations, loan/demo requests, invoicing, capital orders
• For external customers handle their requests for orders, loans, returns, disputes and general enquiries (1) at time of receipt and (2) as accurately as possible (without transferring the call unless absolutely necessary)
• Process all sales orders taken by telephone immediately, advising of any back order or credit held issues, ensuring the agreed delivery date and time is met and all orders taken before 3pm are despatched same day in line with terms and conditions (T&Cs)
• Process all loan bookings taken by telephone immediately, advise customers of any bookings that cannot be fulfilled and log this as a missed opportunity to aid with future loan kit investment
• Actively pursue opportunities to offer customers: (1) Alternative or additional products in a range for a sales order, (2) alternative or additional kits for a surgical procedure during a loan booking, (3) promotions and (4) information related to new product launches and events
• Meet company KPI targets for call handling, order invoice accuracy, loan invoice accuracy, disputes, customer returns and sample returns
• Communicate: (1) Any service related complaints to the Customer Service Manager so that the relevant action is taken to address the complaint and to minimise any adverse effect on the customer and company; and (2) Any market or product intelligence to the Marketing Manager to inform decisions in relation to current and future market and product strategies
• Business System SAP experience preferable
• GCSE Standard including English or relevant NVQ level 2
• Proven in customer service or after sales service
• Communication, Teamwork, Attention to detail
• High level of professionalism and customer service skills
• Responsible for resolving customer queries via email and telephone
• Maintain high confidentiality at all times
• Minimum 2 years customer service/call center experience
• Exceptional listener with excellent written and oral communication skills
• Able to navigate multiple computer systems and show proficiency with Microsoft Word, Excel, and use of the web
• Deadline driven with strong drive and initiative
• Sound judgment, self-motivated & critical thinking abilities
• Ability to keep sensitive information confidential
• Proficiency with club WYNDHAM PLUS and WorldMark the Club program including experience with Mainframe and Payment Gateway systems preferred
• Customer retention/product sales experience preferred

Customer Service Agent Information Technology Consultant Resume Examples & Samples

• Bachelor's degree in a related field or minimum three years¿ work experience in a related field
• Minimum three years' customer service experience, preferably in a higher education technical support setting
• Ability to work individually and within a team-oriented, collaborative environment to set and achieve objectives
• Ability to develop and maintain strong relationships with other teams within the AT organization and extended campus environment
• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills
• Knowledge of copyright laws and industry standards
• Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation
• *If you are not selected for this job posting, you will not be eligible to reapply for this position in Denver for 12 months from the date you applied.***
• *Southwest Airlines will accept your job bid for the Denver Customer Service Agent position only if you are currently a resident of Colorado or can provide established residency in the state of Colorado. ***
• 1 Forgery of certificates, false marking of aircraft, and other aircraft registration violations
• 2 Interference with air navigation
• 3 Improper transportation of a hazardous material
• 4 Aircraft piracy
• 5 Interference with flightcrew members or flight attendants
• 6 Commission of certain crimes aboard aircraft in flight
• 7 Carrying a weapon or explosive aboard an aircraft
• 8 Conveying false information and threats
• 9 Aircraft piracy outside the special aircraft jurisdiction of the United States
• 10 Lighting violations involving transporting controlled substances
• 11 Unlawful entry into an aircraft or airport area that serves air carriers or foreign air carriers contrary to
• *PART-TIME***
• *If you are not selected for this job posting, you will not be eligible to reapply for this position in New York for 12 months from the day you applied***
• **INTERVIEWING LOCAL EXTERNAL CANDIDATES ONLY**** NEW YORK RESIDENTS ONLY
• Answering inbound calls in a call center environment and entering data into our reservations system
• Effectively resolve guest issues in a timely manner
• Book and enter Vacation Essentials for guests wishing to add to existing lodging reservations
• Must have experience troubleshooting and resolving guest/customer issues
• LMS or Tour Partner software experience - preferred
• Able to work on the phone for long periods of time
• Able to work a flexible schedule and must be willing to work weekends and holidays as needed

Customer Service Agent & Sales Specialist Resume Examples & Samples

• Receives transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients
• Maintains pertinent paperwork and records through data entry
• Communicates with team manager, team members and other teams regarding problems, solutions and trends
• Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards
• Working knowledge of supported operating systems, software, and hardware preferred. Understanding of troubleshooting processes, technology and tools preferred
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Strong evaluation and analysis skills
• Strictly adheres and demands strict adherence to the company's policies
• Successful completion of LEAP Behavioral Assessment
• Ensure the highest possible quality of customer service for our hungry customers
• Process order and manage relationship with hundreds of restaurants across Hong Kong
• Ensure that processes are followed and bring in new ideas for improvement
• Handle customers and vendors’ requests
• Multiple various projects to improve content of the website and quality of services
• Constantly work towards improving customer experience

Igaming Customer Service Agent Resume Examples & Samples

• Manage Zen Desk queues to answer all customer issues in a timely manner determined by customer segment
• Write canned responses and program into Zen Desk
• Monitor Facebook page for customer issues
• Track, record and resolve customer complaints that come in from land based casino and Facebook
• Measure customer satisfaction levels related to support experience
• Use email, social, chat function and telephone customers, as needed, to resolve issues
• Partner with iGaming and property marketing teams and iGaming host to research and resolve customer complaints
• Log consistent product issues and escalate to help identify potential game related issues
• High school diploma or GED required; one year of customer service experience; or equivalent combination of education and experience
• 1-­2 years of experience in customer service and experience working with online customer support
• Must be proficient in Microsoft applications (Excel, Word, and Outlook)
• Must have an outgoing, energetic and enthusiastic attitude
• Excellent written and oral communication and interpersonal skills
• Passion for assisting customers
• Passion for games
• Zen Desk or other customer service software experience is a plus
• Mobile games, casino or hospitality experience is a plus
• Taking inbound calls and resolving queries on a range of our specialist banking investment products
• Maintaining and developing your knowledge and awareness of the products and services we offer
• Making sure that any customer generated requests for non-advised transactions on investment products are dealt with in a timely manner
• Carrying out system and process administration to make sure that all customer records are up to date
• A commitment to focusing on your customer first and foremost
• The enthusiasm to learn and develop your expertise in this area
• Great communication skills, including the ability to adapt to different kinds of customer
• Excellent planning and organisational skills, and computer literacy
• A self-motivated approach, and the ability to work productively as part of a team

Hvac Customer Service Agent Resume Examples & Samples

• Upon completion, reconciles all service requests daily
• Develops and maintains viable long-term relationships with customers and subcontractors
• Prepares yearly, monthly and weekly execution plans for PSA scheduled service visits
• Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues. Researches and follows up on questions identified during monthly business review
• Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen
• Participate in Team Safety Meetings and safety related activities
• Associate’s degree preferred, high school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and / or service scheduling
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence
• Able to prioritize work activities based upon financial impact to desired business goals
• Experience and/or basic project accounting or costing principals is desired. Able to influence diverse teams to accomplish tasks/goals
• Perform computer and paperwork tasks
• Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness, and Caring
• Possess excellent communication skills (both verbal and written)
• Type at least 25 WPM required
• Ability to consistently lift 50 pounds required
• Flexible to work varied shifts, weekends, holidays required
• Able to participate in paid training required
• Able to accept a starting pay of $14.47 per hour required
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast paced environment
• Must be willing to accept Full Time hours
• Able to lift up to 50 lb. on a consistent basis
• Able to accept a starting pay of $12.47 per hour required
• Excellent questioning and listening skills
• Strong technical expertise and awareness of the latest mobile handsets and technical issues
• Be solution focused using your technical knowledge to identify mobile handset problems
• Experience with the latest smartphones and an interest in fixing own issues
• The ability to convert technical jargon into a language people can understand
• Be a brand ambassador, standing for and championing all Geek Squad values and qualities
• A willingness to learn and keep your technology knowledge up-to-date
• Provide customer assistance through phone and in person contact
• Assist customers with document shipment and pick up
• Assists with operational procedures including sorting, shipment processing, bagging, sending shipment status information
• High School Diploma or Equivalent (GED)
• Excellent Customer Service Skills
• Strong computer skill
• Exceptional ability to multi-task
• Logistics industry experience
• Customer service experience, ideally in a multi-channel contact centre environment dealing with high amounts of contacts
• Experience of using Microsoft Word, Excel and the Internet and good general keyboard skills
• A passion for sports and gaming products and applicable expertise
• Shows initiative, suggesting ways to improve the Betfair customer experience
• A proven team player with a ‘can do’ attitude
• Flexible approach to working in a dynamic and often hectic environment
• High level of customer service orientation, with a proven ability to see problems through to their resolution
• Identifying and verifying new and existing customers at various stages of the application process using a variety of verification and investigative tools and methodologies
• Performing initial investigations and taking immediate corrective action to mitigate losses to the business by suspending suspected and closing confirmed fraudulent accounts
• Actively striving to increase both the number and value of ‘Application Fraud’ cases prevented, detected and investigated while minimising the impacting the customer journey of genuine applicants
• Respond promptly and effectively to incoming customer enquiries and document submissions through various channels including: email, phone, live chat and Social Media
• Proactively engage with customers on the website through outbound calling and/or live chat when required
• Build & develop both external and internal customer relationships
• Feedback recurring customer issues to Team Leader/Shift Leader and relevant internal departments
• Contribute to the on-going development and improvement of the Betfair customer experience
• Support implementation of new products, process and policies
• Contribute towards successful achievement of customer service KPI’s as well as your own individual productivity
• Achieve a high level of first time resolution for all genuine customers
• Respond and action requests from the Management team
• The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and expectations of the post
• Respond promptly and effectively to incoming customer enquiries through various channels including: live chat, phone, email and Social Media
• Build & develop customer relationships
• Contribute towards successful achievement of customer service KPI’s as well as your own individual productivity, and agent satisfaction targets
• Achieve a high level of first time resolution for all customer contacts
• Fluent Spanish & English - both written and oral
• High level of customer service skills
• Excellent typing skills & experience of using Microsoft Word, Excel, internet and mobile applications
• An interest in Sports, iGaming and/or betting would be advantageous but is not essential

Customer Service Agent, Import Resume Examples & Samples

• Ensure customer satisfaction and loyalty through excellent communication and the most efficient process execution
• Seek feedback on performance in order to learn from past experiences working together as a team to ensure all members reach their full potential
• Take initiative and continuously look for ways to improve and / or change existing ways and processes in line with changing market conditions and customer needs
• Are fun to work with and bring energy, creativity and a strong can-do attitude to the team
• Understand business and customer service, having a minimum of 3 years of experience in a Customer Service and/or Sales Support role, preferably in the transport/shipping industry
• Have knowledge of documentation such as Bill of Ladings and other customs documents
• Are fluent in English and Dutch, both in word and in writing
• Keep focus, even when confronted with multiple tasks, conflicting interests and an ever-changing environment
• Have a clear business acumen and sense of urgency
• Are detail & result oriented
• Are target driven, and know how to balance customer-, company-, team- & personal goals
• Provide product and service information to customers
• Follow up customer inquiries when necessary
• Identify, research, analyze and resolve customer complaints

Customer Service Agent Export Resume Examples & Samples

• Take responsibility and end-to-end ownership of customer shipments and issues
• Engage in constructive problem resolution and provide solutions
• Address root cause and seek continuous improvement - constantly look for ways to improve inefficient and erroneous processes
• Be able to work independently and assist the team in realizing its goals and standards – be a team player, share knowledge and best practice

Export Customer Service Agent Essential Resume Examples & Samples

• Be fully responsible for customer satisfaction, own, manage all customer facing activities
• As part of Commercial Intelligence - build strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence
• Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership
• Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities
• Work actively with other departments and Maersk offices in other regions
• Monitor agreed service levels
• Process 60-100 inbound calls per day
• Manage limited QA outbound calls, depending upon volume
• Must possess solid problem solving & interpersonal skills
• Handle all calls in a prompt and courteous manner
• Maintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systems
• Complete a call on screen accurately while speaking with the customer
• Process orders, literature requests, and applies information to our customers
• Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues
• Proficient in Windows and Customer Service software
• Prior experience utilizing a multi-line telephone system
• No immigration sponsorship available for this position
• Bachelors degree completed or in process
• Knowledge of Clientele, or similar software
• Ability to interact professionally with others and work independently in a fast-paced environment
• Solid problem solving and interpersonal skills
• Fluent in both English and Spanish

Seasonal Customer Service Agent Resume Examples & Samples

• Key Release e-mail messages
• Greeting walk-in customers and clients and releasing keys at the front desk
• Rental Phone Calls, issues, payments
• Owner block email messages
• Non-rental phone screening
• Preparing rental outgoing envelope packets

Customer Service Agent Immediate Openings Resume Examples & Samples

• 2+ years of proven exceptional customer service experience
• Open availability and a flexible schedule
• Strong proficiency working with Microsoft Office, Internet Research and Typing 25 wpm
• Professional and clear communications skills in a fast paced environment
• The ability to listen effectively and type information into customer software
• The ability to sit for long periods of time and be flexible for defined scheduled breaks
• Proven success in problem solving and the ability to calm a customer's concerns
• 2+ years of proven, exceptional customer service experience
• Strong proficiency working with Microsoft Office, Internet Research and Typing 25
• Professional and clear communication skills in a fast paced environment

Outbound Customer Service Agent Resume Examples & Samples

• Assists Sales team to meet or exceed established sales goals
• Makes 250+ outbound calls per week to introduce corporate purchase programs to existing and potential clients to increase sales and profits
• Works with Fun Express customers to assess customer product needs and expand the purchase of merchandise
• Assists Sales Manager, National Account Reps and other Sales Reps as needed to maximize revenue
• Provides key reporting on monthly basis to include but not limited to; Revenue Forecasts, Account Reviews and Activity Reports
• Assists customers in the resolution of problems, educates them on programs and products, and ensures customer satisfaction
• Conducts follow-up after trade shows for all customer and new prospect needs, including, but not limited to, sample mailings, follow-up letters and phone calls to close sales from programs, products and relationships that were presented and/or generated at each trade show
• Ensures that individual orders are correctly filled to the customer’s satisfaction by making product recommendations based on customer’s needs or restraints and following through to order execution
• Becomes familiar with Fun Express product at a level which one can make product suggestions and replacements i.e. upsell
• Maintains regular and predictable attendance
• Abides by all policies and procedures of Fun Express and Oriental Trading Company
• Must be able to attend face to face meetings on short or little advance notice
• Work in the Fun Express Department office environment requires in-person collaboration among colleagues and contractors
• Ability to communicate effectively both verbally and in written form
• Ability to operate a PC and various software programs with knowledge of windows applications including but not limited to Word and Excel
• Ability to handle customers in a professional and courteous manner
• Ability to travel on very rare occasion
• Ability to perform job in a safe manner
• Requires 6-12 months outbound telephone experience
• Prefer a minimum of 12 months sales experience
• Intermediate level knowledge of Microsoft Office
• You work well alone and also as a team member
• You are able to handle tasks individually
• Fluency in Finnish and a good knowledge of English
• Takes appropriate actions by researching and resolving problems or complaints regarding inaccurate and/or improper deliveries, damages and claims
• Supplies all required information and documents in regard to delivery, customs regulation and formalities, transportation/shipping and invoicing
• Process Quotes based on sales or customer input
• Process orders
• Preferably 1 to 2 years previous experience in general office, accounting, shipping or transportation
• Customer focused – supporting our customers with the company values in mind
• Fluent in English and a strong preference for (near) native German.&#8217
• Build a strong and lasting relationship with customers and provide qualitative customer service
• Act and communicate proactively and keep customers informed of any issues or changes to the booking
• Address root cause and seek continuous improvement & constantly look for ways to improve inefficient and erroneous processes
• Handle effectively all day-to-day communication with our customers, sales and other departments
• Ensure immediate and correct handling of all customer questions and complaints, showing pride and passion in meeting customer requirements
• Work actively with our Global Service Centre (GSC) to ensure we can maintain high quality service levels towards customers and internal stakeholders
• Take responsibility for the execution of the shipment process and keep the customer informed of any changes to the confirmed plan
• Attend client’s enquiries about the company products and services
• Coordinate with sales and other stakeholders regarding the specific client needs, forecasting and agreed terms

Customer Service Agent, GM, Oshawa, Feb Resume Examples & Samples

• Coordinate with internal and external departments to resolve customer inquiries
• Answer all incoming customer phone calls within quality standards
• Determine customer needs through active listening and effective questioning
• Handle inbound calls for credit cards/banking and render accurate customer service to Citibank customers
• Ensure customer service excellence
• Displaying complete onus to the customers query/problems
• Delivering service with requisite courtesy and accuracy
• Ensuring Nil customer complaints
• Ensuring excellent SLS scores
• Escalating/highlighting customer problem Incidences
• Enthusiastic and self motivated
• Good comprehension skills
• Previous experience in the contact centre industry would be preferable
• PC based skills to operate Windows package including Microsoft Word/ Excel/Outlook
• Demonstrate excellence in customer service and sales by achieving specified performance standards
• Have a positive attitude to delivering excellence in customer service in a contact centre environment
• Adhere to set work schedules to ensure correct staffing levels at the Contact Centre are maintained
• Have a mature attitude coupled with high degree of work ethic
• Have an enthusiastic and confident telephone manner with a ‘smile in the voice&#8217
• Be self-motivated and able to apply initiative to solve problems
• Be effective in a team-based environment and supportive of team objectives
• Communicate information effectively in a friendly and supportive manner
• Show the ability and willingness to undertake intensive training in complex products
• Pay: $11.00/hr + Comprehensive benefits package
• Hours: Full-time position reporting to DFW Airport (no security clearance required)
• Prepare all rental documents accurately and completely
• Verify car information and VIN number for security and car control
• Provide additional service to customers by offering our refueling option
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
• Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers
• Provide all customers with undivided attention while assisting them at the exit booth
• Make eye contact and greet all customers; thank customer at the conclusion of all transactions
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer
• High School Diploma or G.E.D required
• Minimum of 1 year experience handling customer service functions required
• Must live within the Dallas/Fort Worth and surrounding area
• Must have a valid driver's license with no more than 1 moving violation and/or at-fault accidents on driving record within the past 3 years
• Must have no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• 1. Handle incoming calls from Ritz-Carlton Regional Hotels or Ritz-Carlton 800# and Platinum Elite Overflow using good listening and communication skills to secure information necessary to complete a reservation
• 2. Applies all trained sales techniques to convert calls into reservations, complying with sales strategies identified in training
• 3. Know and understand all City hotel’s selling strategies for maximizing hotel occupancy and revenue
• 4. Handle incoming Ritz-Carlton Regional Hotels calls with a seamless transfer for the guest using words like “our" and "we”
• 5. Have specific knowledge of all represented hotels and knowledge of the difference between brands
• 6. Promotes effective cross selling strategy of Marriott hotel products whenever the primary hotel or product line is unable to accommodate a reservation request
• 7. Maintain and display a pleasant, helpful, courteous attitude while providing excellent service to all customers and associates in the center. To respond sensitively to the needs and feelings of others, regardless of status or position; to accept interpersonal differences and to maintain rapport
• 8. Demonstrates operational knowledge of the MARSHA/MERLIN computer system and Callmaster telephone console
• 9. To effectively recognize and resolve issues, taking action to overcome challenges to get work done efficiently, with a high degree of quality. To make sound and logical decisions, using good judgment and common sense
• 10. To understand the Reservation Center as a business and the requirements of the operation; maintaining the service levels and quality levels that The Ritz-Carlton Brand has defined, including QTI guidelines and 5 Diamond guidelines
• 11. Be familiar and utilize the “”INF” mini hotel/Hotel DH Screen, IDIR, and Group Fact Screens for answering guest or hotel questions
• 12. Know how to handle and book group reservations; Know when to and not to book a housing protected group booking; be familiar and utilize the group fact screen
• 13. Process force sell reservations for designated properties, based on force sell guidelines
• 14. Provide The Ritz-Carlton Managers with feedback on guest concerns/issues regarding cluster area properties
• 15. Abides by
• Proven oral and written communication skills
• Ability to work a flexible schedule between the hours of 0600 – 2330 M-F; 0700-2330 S-S
• Meeting average handling time or exceeding budgeted goals for the assigned department and shift for the last three periods
• Meeting RTA or exceeding budgeted goals for the ReservationCenter for the last three periods
• Conversion percentage that meets or exceeds budgeted goals for the assigned department and shift
• No active counseling within the last 12 months for non-servicing, inappropriate guest interaction or unprofessional demeanor
• No more than 2 notifications or 5 occurrences on file
• Must be willing to commit to no less than six months in this position; no transfers permitted during this time

Distribution Customer Service Agent Resume Examples & Samples

• 2 - 3 years warehouse experience
• Proven understanding of logistics industry
• Proficient in MS Excel, Word, and Outlook
• Strong professional communication skills
• Desire to learn and grow process, business, and relationships - both internal and external
• Ability to listen, comprehend, and execute the task at hand to obtain positive results
• Work rotating shifts including weekends, holidays and days off
• Bilingual in French & English for positions in Quebec
• Public contact experience preferred
• Work overtime on short notice in emergencies or when operationally necessary
• Must fulfill Transport Canada criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
• Must be able to secure appropriate airport authority restricted area pass
• Must possess the legal right to work in Canada
• Able to work on more than one file at any given time
• Have a excellent analytical sense and problem resolution
• Work easily in an ambiguous environment
• Know Windows quite well
• Have a minimum of 3 years in customer service
• Manage several conflictual priorities
• Learn quickly in an ever changing environment
• Pass security verification required by our client
• Your tasks consist of answering to radio installation and repair requests
• Responsible for assisting customers with cargo needs such as answering inquiries, tracking transactions, computing cargo rates, initiate and complete cargo bookings and security screening
• Process airway bills
• Provide cargo rates and tracking information to customers
• Some phone work as needed
• Must be able to lift up to 50 lbs
• Able to accept a starting pay of $12.05 per hour required
• Set the agents’ 2017 key performance indicators and provide clear direction to them
• Manage the agents’ performance through weekly performance discussions with key supervisors
• Support the PNG agent in day to day execution as final escalation point
• Standardize and improve PNG CS processes to integrate them into ML operating system

AP Customer Service Agent Resume Examples & Samples

• Responds to multiple requests and inquiries from customers (vendors, University Faculty and Staff, etc.)
• Responsible for processing a high volume and a wide range of different financial transactions in the GMS system
• Reviews and processes payment, all properly authorized University expenditures
• Assesses workload, exercises judgment and prioritizes tasks while ensuring accuracy, timeliness and effective communications with stakeholders
• Responds to multiple requests and inquiries from internal ProCard customers
• Responsible for processing a high volume and a wide range of ProCard related transactions in PaymentNet, and GMS system
• Assesses workload, exercise judgment and prioritize tasks while ensuring accuracy, timeliness and effective communications with stakeholders
• Provides exceptional customer service and dedication to problem solving in response to all customer and vendor inquiries
• Identifies and recommends process and system improvements based on their ongoing experiences working with customers

Export Customer Service Agent Resume Examples & Samples

• Act and communicate proactively, keeping customers informed of any issues or changes in their booking
• Work with local and offshore teams, sharing knowledge and best practice
• Responsible for providing exceptional customer service to a portfolio of export customers
• Strong Customer Service skills,including the ability to remain flexible and calm in high pressure or continually changing situations
• Solid organisational skills,including the ability to prioritize and multi task in a demanding environment
• Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
• Places and answers calls from existing and potential customers to solicit business and to follow up on customers’ needs
• Establishes relationships with customers understanding their needs and learns their buying habits and expectations in order to recommend specific products and solutions
• Processes customer orders quickly and efficiently. Increases sales by cross-selling, up-selling and offering promotional sale items
• Communicates pricing, product updates, deliveries and terms
• Accurately performs data entry of sales orders, quotes for early buys, price matrixes, etc
• Updates sales team of customer additions and/or changes
• Promptly responds to complaints and resolves issues in a timely manner. Follows up with sales center managers on resolution
• Remains current on product and industry knowledge by attending sales meetings, vendor training and trade shows and reading trade journals
• Researches and studies the market to stay aware of competitive situations
• Assists operations and purchasing departments with inventory control by providing information on new business needs or reduced/lost business
• Reviews open sales orders, open purchase orders, and open transfers weekly
• Works with accounts receivable department when necessary to assist in collecting on past due accounts
• Other job duties may be assigned
• Respond to a high volume of telephone calls with current and/or potential customers
• Use a computer system to answer customers’ questions about products, prices, availability, enter orders and check order status
• Support & consult with the customer to provide recommendations and solutions
• Minimum of 3 years of previous experience in sales, customer service, and/or similar function,
• Knowledge of how to increase sales via suggestive selling techniques
• Ability to multi-task through multiple computer screens, use resources efficiently, make decisions independently, and create an amazing customer experience while handling confrontational or intense situations positively
• Proficiency with MS Excel, Word and Outlook
• Must have ability to work independently, as well as in a team environment
• You will be the owner of all customer issues, and work with the relevant stakeholders to facilitate timely and effective solutions
• Showing pride and true passion - customer satisfaction and loyalty will be gained and maintained through brilliant customer service
• In addition to handling enquiries about our products, services and processes, you’ll use your relationship building skills to engage your customers in discussions about new business opportunities
• Working with our Global Service Centre (based in Mumbai), you will support to ensure that the end-to end shipment lifecycle is smooth running and that high quality service levels are maintained for our customers
• Strong team work and a ‘can-do’ approach are essential
• When delivering proactive customer service, you will track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives
• You will take responsibility for the customer experience by managing the end to end shipment process in compliance with all company procedures and regulatory requirements. This includes, remaining current on changes in local & foreign rules, internal & external procedures and product developments, on order to build and maintain understanding of the cargo you are shipping
• Acting as a primary contact for customers, you will actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
• Determine systemic and device related issues
• Investigate and resolve CCA/Web Account and order subscription errors
• Perform thorough investigation of billing disputes related to Call Duration, International Calling, recurring monthly service charges, etc
• Work closely with Internal Vonage Groups (Operations Engineers, Application Engineering, Carrier Relations, Device Development and Certification, NOC, OSS and Product Development) to coordinate efforts in identifying systemic issues, product enhancements and workarounds
• Work with external carrier groups for trouble ticket resolution
• Demonstrated ability to analyze issue and determine best course of action to correctly resolve customer and system related issues
• Experience with home to small business networks including but not limited to router, switch, hub, PC, and 3rd party hardware configuration is required. Experience with Enterprise networks is a plus
• This individual must have a strong strategic thinking capacity, effective communication skills and a proven track record of building and maintaining multiple effective partnerships

Customer Service Agent Tier Resume Examples & Samples

• Maintain a standard Ticket Completion Ratio of 80%
• Perform analysis, notification and trending of ticket escalation dispositions
• Handle internal issues related to office phone equipment
• Working knowledge of key technologies: SIP, RTP, TCP/IP, BGP and SS7 are required
• Understanding of basic Linux/Unix Commands, SQL scripting required
• Advanced knowledge of call center applications such as CCA, Interact, RT, etc
• Proven ability to function in an organization that continually develops process and procedures, and accepted thinking to improve performance
• Bachelor’s Degree in Computer Science or Engineering or equivalent work experience is a plus

SMB Customer Service Agent Resume Examples & Samples

• Analyse a database of prospective SMB advertisers across the EMEA region to identify leads
• Describe and demonstrate the value and benefits of participation in the advocacy program
• Manage a portfolio of advocates, with responsibility for their active involvement in the program
• Establish and maintain a close relationship with the business owner or a senior executive of the advocate business
• Maintain and drive the core values of the advocacy program
• Champion and produce success stories for the advocates who have had success in growing their business by using our products
• Create a pipeline of advocate testimonials and case studies for marketing purposes
• Manage logistics for marketing events (advocate travel, visas, accommodation, etc.)
• Provide consultative advice to advocates to help them grow their businesses across multiple channels - chat, email and phone
• Provide product and tool support to improve clients’ experience
• Provide product insights and feedback from advocatesSuccess in this position requires exceptional consultative sales, coaching, and client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results
• Processing and updating standing orders
• Consignment stocks – new/revised agreements, counting lists and adjustments
• Manual invoicing of machines, equipment and services
• Report complaints to Vigilance department within 24h of receipt
• Direct requests and unresolved issues as appropriate
• Initiate new customer registration
• Support marketing campaigns
• High school level qualification or equivalent
• Native Swedish speaking and fluent English written and oral is mandatory. Additional Nordic language is an advantage
• High volume order processing systems experience
• Extensive experience in using IT for daily work, familiar and comfortable with Microsoft Office and similar

Call Center Work From Home Inbound Sales Customer Service Agent Resume Examples & Samples

• At least 1 year of experience in customer service and sales; high volume phone sales experience preferred
• Basic experience utilizing a variety of computer applications including MS Word and Outlook
• Solution oriented
• Good business writing skills
• Talk with existing customers by phone or in person while recommending additional Young Living products and services for purchase
• Generate new orders through answering product and service questions by suggesting the use of other Young Living products and services to existing clientele
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Follow up with problems, questions, and concerns and get back with the member inquiring
• Talk with customers by phone or in person and receive orders for products and services
• Understand and demonstrate proper phone etiquette and grammar
• Constantly communicate with your team leader and manager, including reporting issues on behalf of members
• Sell, recommend, and promote products and services based on a logical relationship with the customer's needs and interests
• Effectively communicate information during the initial call to minimize the need for future contact and escalation
• Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, compensation plan, policies and procedures, account status, marketing promotions and campaigns; troubleshoot service problems
• Handle a high volume of calls covering the full range of customer service in a prompt and professional manner, obtaining all information for transaction resolution
• Effectively meet or exceed all performance expectations, including product promoting, call handling metrics, and quality standards
• Relate with customers by effectively building rapport in a personal and professional manner
• Practice continuous quality control in the processing and fulfillment of all customer orders to prevent any problems during order fulfillment
• Effectively summarize in account notes every interaction to prevent repeat calls or cancelations
• 2+ years of customer service experience is preferred
• Computer proficiency with Microsoft Office Suites (Outlook, Excel, Word, PowerPoint) is required
• Must be able to read, write and speak French
• Reliable and consistent attendance is required
• While performing the duties of this job, the employee is frequently required to sit and talk or hear
• The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Assist customers by answering questions by phone and email on the use of the software
• Diagnose, solve, and document technical problems
• Provide over the phone training on ideal and/or recommended software and hardware use
• Follow-up with customers to ensure that the solutions proposed are well understood and that they truly resolve the issues, and that the customer agrees with the proposed solution
• Execute tests for new programs, corrective or other
• Execute specific operations on the information technology environment
• Foster a collaborative environment which focuses on delivering timely resolution to client inquiries
• Must be available to work a minimum of 20 hours or more as required by business needs
• Deliver exceptional support of software, hardware, & network infrastructure so our clients fully maximize our technology to deliver better healthcare
• Troubleshoot, diagnose, solve, document and escalate software & hardware issues as required
• Provide solution training and installation services
• Respond to Customer and internal stakeholder requests for assistance with several solutions
• Liaise between Customer and internal stakeholders to deliver training and support as required
• Shift work and after-hours on call required
• Occasional out of province travel required
• Take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for Import/Export areas
• Act as a primary point of contact for customers be the Customer advocate internally in Maersk Line
• Monitor agreed service levels, and identify root cause when targets are not met, advise management of potential service failures and / or trends
• Excellent spoken and written Russian and English
• Customer service experience, ideally in a contact center environment with high call volume
• Experience of using Microsoft Word, Excel and the Internet
• A passion for sports
• A proven team player with a can do attitude

Virtual Showroom Customer Service Agent Resume Examples & Samples

• This is an incredible opportunity for a confident and articulate individual with the ability to absorb lots of information and convey it in an engaging way to our customers
• Key measurements will be through customer feedback, conversions to test drives and the number of chats conducted per day
• Ideally 6 months consecutive call/contact centre experience or Customer Service experience in another industry
• Educated to GCSE level
• A team player, with strong customer focus
• Ability to respond clearly and concisely to a range of information
• A willingness and ability to be flexible in approaching day-to-day work tasks and working hours, to meet the changing needs of the service
• Strong ability to perform under pressure
• A positive and enthusiastic attitude
• Fully understands the meaning of what it is to deliver a Quality service
• Can demonstrate if asked for, a very good absence history
• Ability to accurately record and log detailed information
• Strong media and current affairs knowledge
• Excellent working knowledge of Microsoft Word, Outlook and the Internet
• Proven ability to work to team and individual targets
• Experience of working with different types of customer
• Experience of writing concisely and accurately
• To create customer loyalty by providing superior customer experience at every interaction
• To ensure a smooth execution of shipment and work closely with internal stakeholders to Ensure all requirements and standard operating procedure is applied
• Provided extended follow up with customers via phone on missing information, E-channel promotion and Ask For More
• Reach out timely to other stakeholders and functions in order to have timely coordination on solution offering to customers
• Other tasks as assigned by Supervisor, Customer Service Manager and/or MCC Task Demarcation and Ownership (TDO) blueprint
• Participating in project implementation as additional assignment when required

Remote Customer Service Agent Resume Examples & Samples

• Respond daily to 100+ inbound calls
• Handle product orders and credit inquiries from hospitality industry customers and Ecolab sales representatives
• A high school diploma or equivalent
• High speed, wired, broadband Internet connection –10 mbps upload and download speeds required
• Must be able to attend an in person interview and a 1-week training period at our Naperville, IL facility
• Must live within reasonable distance of Naperville, IL office for training, meetings, etc
• Following training, must be available to work a set schedule aligned with your assigned shift
• Immigration sponsorship not available for this role
• Previous SAP/AS400 experience
• Completed military tour experience
• Effective communication skills, both verbal and written
• Ability to work efficiently under time constraints
• Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations
• Must be well groomed and adhere to the dress code policy
• Must pass a background check and pre-employment drug screen
• Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
• Able to attend required training
• Basic computer skills and ability to use general office equipment
• Take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for Import area
• Be fully responsible for customer satisfaction, own & manage all customer facing activities
• Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling

Summer Student Loan Customer Service Agent Resume Examples & Samples

• Outstanding customer engagement skills
• Strong sales/service orientation
• Superior verbal/written communication skills
• High level of enthusiasm and professionalism. *Ability to effectively work in a team environment and demonstrated proficiency with computer systems and equipment

Hvac Customer Service Agent Asst Resume Examples & Samples

• Updates the Service delivery plans as required by team
• Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service related transactions
• Reconciliation of accounts payable exceptions as necessary
• Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date
• Assist CSAs in resolution of warranty/SD warranty issues
• Takes ownership of customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
• Coordinates the end to end shipment process in compliance with all company procedures and ensure smooth execution of the whole shipment lifecycle
• Responsible to provide undisputed support to CARE Business Partners and teams in Third Party Agent
• Point of entry for issue resolution for essential customers, ease of doing business, ecommerce and effective coordination between various offices/desks, including Global Service Centers
• Ensure team processes are aligned with national and company standards
• Proactively learn how to use new and existing systems and tools/ participate in available and relevant business and systems training and transfer learning and insights to team members
• Ensure Customer Service staff optimally utilize Exception Management
• Process Improvements: Proactively look for efficiencies in new and existing processes and practices. Recommend and implement best practice once agreed with the Customer Service Manager
• Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
• Assist and guide agents in timely preparation of export documents with quality
• Provide service delivery second to none, act proactively
• Responsible for customer satisfaction & monitor agreed service levels

German Speaking Customer Service Agent Resume Examples & Samples

• Good understanding of social media activity, Facebook, Twitter, You Tube
• Quick thinker – work proactively Good communicator & team player
• Experience of Customer Support ticketing tools, a knowledge of Salesforce is a plus
• Business fluent in German and English
• Ensure smooth and timely customs process flow
• Ensure accurate and timely data entry into our operational system
• Ensure accurate and timely client billing
• Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
• Assist with verification of customs declaration information and the submission of such to the customs authority
• Strong desire to learn

Transcon Customer Service Agent Resume Examples & Samples

• Good computer skills;l Excel, Word, PowerPoint (advanced Excel, Access, and SQL skills preferred)
• Customer service experience (preferred)
• "White Glove" experience (preferred)
• Basic understanding of ISO/Quality and measurement process
• Ensure smooth and timely freight process flow
• Track and trace shipments as required
• Utilize Process Monitors and Workflows on daily basis
• Ensure timely movement and delivery of freight to customers
• Contribute to maintain strong relationships with suppliers (steamship lines, trucking companies, and others)
• Client and vendor communications, timely responses to emails and requests (internal and external)
• Please note, the hours for this position are 2pm - 11pm
• Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience

Ocean Export Customer Service Agent Resume Examples & Samples

• Ensure documents are timely sent to customer or broker for customs purposes
• Interact with our customers in arranging their shipments, exceeding customer service expectations
• Overseas communications, timely responses to emails and requests (internal and external)
• Pro-active, strong organizational skills
• Fluent in English
• Ensure accurate and timely client and vendor billing
• Interact with customers in arranging their shipments to meet customers service standards
• Contribute and maintain good relationships with suppliers
• Meet KPI standards in accordance with Company policy
• Good computer skills (Excel, Word)
• High level of enthusiasm and professionalism
• Ability to effectively work in a team environment and demonstrated proficiency with computer systems and equipment
• We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class
• Act as contact point for unassigned customers and be their advocate internally within Maersk Line
• Manage / improve day to day process interaction with customers
• Be fully responsible for customer satisfaction
• Experience and/or basic project accounting or costing principals is desire
• Able to influence diverse teams to accomplish tasks/goals
• Experience with Sprocket maintenance software preferred
• Provide customers/club members with information regarding London 2017
• Provide customers/club members with information on their Ticketing Account
• Action customer service queries via phone and email
• Process sales for disabled club members over the telephone
• Consistently work to high customer care standards delivering world class service on each and every call
• Attend meetings briefing sessions and training courses as necessary
• Ensure all hours on your rota are worked, signing in and out at the end of each shift and for all breaks and lunches
• Undertake any other duties as required by management
• Currently performing to a high standard in current role
• Basic computer knowledge/ keyboard skills
• A flexible approach to work
• The ability work on own initiative, and also as part of a team

Apprentice Customer Service Agent Resume Examples & Samples

• Provision of Service with the Central Helpdesk
• Receive and process requests for services
• Maintain Helpdesk database, paying particular attention to the closure of work requests
• Build rapport with clients and operational teams across the contract
• Monitor service delivery in relation to SLA and contract requirements
• Provision of service in accordance with H&S Procedures
• Undertake any other reasonable duty as directed by the appropriate line manager
• 5 GCSE Grades (or equivalent)
• Good I.T. skills, able to use Microsoft excel, word and good keyboard skills
• Confident communication skills verbal and written
• Confident speaking on the telephone
• Willing to learn and committed to apprenticeship

Resort Customer Service Agent Resume Examples & Samples

• Greet all guests upon arrival at the Front Desk
• Check guests in and out
• Program keys and make key packets
• Confirm reservations for rooms, tours and activities
• Sell and make reservations for rooms, tours and activities
• Handle cash, traveler’s checks and credit cards in a safe and accurate manner
• Must be proficient in counting money, providing guests with change whenever needed
• When required must provide designated employees with working banks, taking care of all currency needs for the day
• Must ensure daily sales from each department go into the safe, so that they can be safely taken to the accounting department
• Hand out safety deposit boxes to guests
• Log wakeup calls and communicate messages to guests
• Ensure a clean and pleasant atmosphere at Front desk and lobby areas at all times
• Ensure maintenance, walk-ins and upgrade logs are completed
• Run correct occupancy and emergency reports
• Effectively communicate with guests, employees, tour directors and vendors to ensure all guests receive prompt and courteous service
• Take charge when upper management is unavailable and unforeseen complications (bad weather, cancellations, etc. arise)
• Must be able to work with diverse populations in a supportive and positive manner
• Diplomatically handle guest complaints – always be polite and maintain a professional manner
• Effectively interpret and disseminate information in group and individual settings
• Must have the ability to speak clearly and confidently in front of groups of up to approximately 80 people
• Expedite tour buses (where applicable)
• Must be flexible and willing to work a varied schedule
• Learn and use Springer Miller property management system and Microsoft Office programs
• Use basic office equipment
• Prepare for next day arrivals
• Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
• Must be fluent in English language both spoken and written
• Computer literate in MS Office programs; some experience with property management systems preferred
• Previous hospitality experience preferred
• Willingness to gain a good understanding of location and surrounding area, becoming fully knowledgeable on all activities and amenities offered
• Handles inbound billing inquiries from Hyatt’s elite guests via the following channels: Inbound Calls, Emails, Voicemails
• Multitask among multiple PC and web-based applications
• Provide professional, courteous and efficient service in response to guest requests
• Ability to understand customers’ needs and respond with urgency
• Research and identify billing issues using multiple computer databases and resources
• Track and follow up on all guest requests/inquiries using request management systems
• Maintain customer data base: update data, make required/necessary changes
• Meet productivity goals
• Meet attendance requirements
• Maintain a work environment that is comfortable, user-friendly, and organized
• Ability to adapt to new demands, reprioritize workload and address urgent demands quickly
• Ability to communicate effectively and respectfully to all associates and all internal/external resources
• Eagerness and ability to learn new skills, technologies and business processes quickly
• Ability to collaborate with cross-functional teams and across all levels of the organization
• Must be able to work inclusively, but also be able to work independently and without excessive supervision
• Ability to maintain confidential employee information
• Six months to one year related experience and/or training; or equivalent combination of education and experience
• History of excellent attendance practices
• Proven ability to work as part of a team, under high pressure and tight deadline
• Willing to put in extra hours, as required
• Well-organized, innovative, self-motivated
• Fully proficient with various software applications preferably with a base knowledge of inventory control
• Provide nationwide support for our clients in a timely manner to ensure customer satisfaction
• Gather customer’s information, verifies key aspects and then determines a timely resolution
• Stay current with system/product information, changes and updates
• Maintain on-going communication with sales and operations personnel to ensure they have knowledge related to customer feedback
• Previous experience working in a high call volume work environment
• Previous Tier 1 or Tier 2 inbound support experience is desired
• Ability to type 35-40 wpm

Import Customer Service Agent Resume Examples & Samples

• Outside your own country
• In different business cycles
• In different parts of the value chain
• In both functional and business line roles
• Experience annual cycles
• Participate in teamwork across functions
• Participate in projects
• Vary the task complexity
• Act as a primary point of contact for customers having import-related queries
• Take full responsibility and ownership of customer shipments and issues
• Deliver consistent, high quality Proactive Care activities
• Engage in constructive problem solving and provide optimal solutions
• Proactively follow-up and keep customers informed of any issues or changes to their shipment
• Ensure all cargo release activities are completed in line with internal & statutory bodies’ requirements, including managing interaction with the GSC
• Be aware off and help drive continuous improvement opportunities
• Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values
• High performance in matrix organization
• Previous experience in shipping/ logistics is highly preferred
• Relevant customer service experience
• For non assigned Maersk accounts, Act as a primary point of contact for customers be the Customer advocate internally in Maersk Line
• Actively participate in incoming call resolution for accounts. Be able to take ownership of these issues and perform problem resolution to the customer’s satisfaction
• Be fully responsible for the escalated issues that are handed back to NAM from the One Team customer service team. These will include customer facing and/or more complex transactional items
• Follow current standards; think of ways to remove waste; improve standards and share thoughts
• Understand per diem / demurrage implications for containers and its impact on company revenue
• Pay special attention to Customer SOP if it exists and ensure that all the requirements are met
• Process bookings with special attention to checking Product, Cargo, Equipment, Space and Haulage where applicable or liaise with the Global Service Centre where required
• Keep customers informed about cut off deadlines
• Consult customer when/if the booking cannot be confirmed as per customer’s request
• Contact customers to check the cargo’s readiness for loading, including if required checks on customs formalities & documentation

Customer Service Agent / Courier Resume Examples & Samples

• Obtain signatures for good delivered and received
• Load vehicles with surgical equipment, ensuring equipment is loaded correctly and taking precautions when handling equipment and hazardous goods
• Unload and sort items collected along delivery routes
• Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers and delivery instructions, communicated via telephone, or in person
• Plan and follow the most efficient routes for delivering goods
• Record information, such as items received and delivered and recipients' responses to messages
• Sort items to be delivered according to the delivery route
• Check with lab after completed deliveries, in order to confirm deliveries and collections and to receive instructions for other deliveries
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Customer Service Agent, Hours per Week Resume Examples & Samples

• Achieve target goals for monthly call quality, daily attendance and punctuality and daily and monthly statistical objectives utilizing good time management skills
• Must be able to work 30 hours per week
• ​Fluent in both Spanish and English

Customer Service Agent Asst Resume Examples & Samples

• Must have strong interpersonal skills to effectively communicate with both internal and external clients
• Ability to prioritize work activities based upon financial impact to desired business goals
• Experience and/or basic project accounting or costing principals is desired
• Associate’s degree preferred, high school diploma or equivalent required, plus three to five years of related work experience, preferably within a service / sales, or technical work environment
• Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage
• Position is full-time working 40 hours with the potential for overtime up to 50+ hours some weeks
• Identifies researches and, when possible, resolves customer service issues and/or ensures resolution
• When possible, averts and/or diffuses potential customer problems
• Responds to customers’ questions, problems, requests, and/or complaints; points and escalates matters to the Operations Manager for resolution
• Follows up on Discrepancies and reporting
• Researches local and Regional claims and provides supporting documentation to claims department
• Creates, maintains, updates and/or utilizes customer and/or freight reports and information in computer database and/or company records for all discrepancies
• Assists Operations Manager with departmental functions as required
• Prepares reports, maintains logs, completes and follows up with claims department and Ground Operations, making sure all information is complete and filed
• Collaborates with Sales team regarding claims, problems or complaints due to mishandling of cargo
• Coordinates truck movements or bookings with Road Feeder Service (RFS) and carriers. Oversees and tracks all cargo that is transported via truck from the station
• Oversees the entire process of interline shipments; ensuring punctuality of transactions
• Creates an environment that encourages team work by
• High school or equivalent work experience
• Demonstrates proficiency in Excel, and Word
• Understands and uses company reports utilized by Ground Operations
• Uses ability to track and coordinate multiple issues simultaneously
• Understands and adheres to company policies and procedures
• Applies understanding of air cargo industry and competition
• Three years airline customer service or cargo-related experience
• Responds to incoming telephone calls and faxes/Emails in the following manner
• Assists callers to completion in a professional manner
• Accepts new purchase orders from Distributors and Territory managers; enters orders via PC
• Estimates delivery on backordered material. Also determines lead time on shelf-stocked items
• Guides distributors with pricing of products and parts
• Verifies stock status (availability) of products and parts
• Corrects editing &/or shipping errors and initiates claim transaction paperwork
• Recommends product for specific applications
• Corrects purchase orders through additions &/or cancellations
• States company policy regarding warranty service, freight terms, standard package quantities, etc
• Addresses promotions and guides customer in product selection
• Accepts requests for literature and printed material, enters requests via PC
• Alerts other departments when confronted with problems involving product performance, liability, packaging, routing, etc
• College Degree Preferred
• Customer Service Experience Preferred

Customer Service Agent With French Resume Examples & Samples

• Ensure timely resolution of customer queries
• Technical support-calls
• Checks in order to confirm that it is a problem
• Escalation management & coordination
• Very Good knowledge of French (C1)
• Ability to work in a team in multinational environment
• Generally 1-3 years of experience in area of responsibility
• Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function
• Previous experience in industry preferred
• Strong computer skill required
• Exceptional ability to multi-task required

Customer Service Agent With English Resume Examples & Samples

• Ensure transactional information and system entries are completed in an accurate manner
• Tickets creation
• Proactive monitoring
• Be the primary point of contact for assigned CARE customers and act as an advocate for these customers, internally within Maersk Line
• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires (including onboarding of customers to the CARE program), amongst others through regular customer visits
• Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions in order to pacify the situation and avoid unnecessary cost
• Manage / improve day to day process interaction with own customers by leveraging detailed customer knowledge, actively engaging with One Team CS counterparts where relevant
• Be fully responsible for customer satisfaction of assigned customers
• Commercial intelligence: engage customers in discussions about new business opportunities, business and support expectations and competitor/market intelligence
• Remain current on changes in local & foreign rules, internal & external procedures and product developments, build and maintain understanding of the cargo you are shipping and requirements that come with it and understanding of cross functional processes and how they link it to your role
• Take ownership of reaching common team goals and KPI targets, and actively support team priorities
• Manage credit and payment issues in line with the company policy
• Continue upgrading of own soft and technical skills to deliver world class customer service
• Provide day-to-day (and on-call) support for daily operation including DTN Web Hosting and Portal Product, cash bid management, and mobile enabled solutions. This includes troubleshooting and incident resolution, configuration, capacity planning and performance tuning, product training, and ensures procedures are defined and documented
• Manage the relationship between DTN and its customers, ensuring questions, issues and software problems are identified, reported, tested and resolved and followed up to the customers’ complete satisfaction
• Develop deep customer relationships through proactive activities such as frequent account reviews with customer contacts, system reviews, scheduled conference calls and on-site visits and demonstrations
• Provide both technical and application support, including integration into customer networks
• Perform technical troubleshooting on accounts by answering phone calls, emails, and other types of communications from internal and external customers
• Provide outstanding customer service through probing to understand the issue, define the problem and follow through to resolution
• Work interactively with other departments within DTN to assist with administrative and management reporting needs, product management definitions, development activities, operations, and sales
• Background in the Agriculture, Merchandising and/or Futures markets preferred
• Strong Technical Skills
• Occasional extended hours will be required
• Light Travel will be required
• Bachelors Degree in business or agriculture a strong plus
• Accountable for handling customers’ online and offline requests made via phone or email
• Accountable for calling unassigned accounts to drive selling activities via salesforce.com
• Increase Active Customer Base for unassigned accounts
• Fluent in Swedish language and with a good level of business English
• Social intelligence, Great phone voice, Competitiveness
• Ability to adapt to change well
• Technical Electronic design/components skills from working in the industry or education
• Provide customer service utilizing the appropriate/required scripting and quality assurance criteria while responding to member and provider inquiries such as claim and benefit status in a timely and professional manner
• Responds to callers via telephone while meeting all corporate guidelines and performance standards
• Maintains current and ongoing product knowledge post training in order to provide
• Customer experience as reflected in customer satisfaction scores, quality and monthly assessment scores
• Education of new members and re-education of existing members regarding health plan procedures and benefits
• Logs, tracks and appropriately documents all issues utilizing online systems in accordance with all applicable guidelines, requirements and procedures
• Six months of call center experience or similar work experience required
• Medical or healthcare insurance background preferred
• Training, quality or medical degrees/certifications preferred
• Ability to accommodate a flexible schedule as needed throughout the duration of employment
• Ability to multi-task (i.e., talk & type) in a fast-paced, performance-metric-driven environment. Able to handle multiple call types as the agent is cross trained
• Ability to analyze and interpret instructions (verbal and written)
• Computer skills with the ability to use numerous workstation applications at the same time and navigate various screens while employing customer satisfaction techniques
• Customer service and organizational skills
• Typing test required
• Experienced in objection handling
• Self-starter who can work with direction but little supervision
• A high level of competency in English language (written and oral) with ability to conduct business conversations and correspondence in a second European language. Third and subsequent languages desirable

Croatian Customer Service Agent Resume Examples & Samples

• Fluency in written and spoken English and Croatian
• Customer Focus - 6 to 12 months customer service experience with evidence of delivering excellent quality
• Effective Communication – Ability to convey information concisely and effectively with excellent verbal and written communication skills across a number of channels including e-mail, phone, chat, and social media
• Specialist Expertise - Proficiency with MS Office, internet technologies, and a strong working knowledge of PC based internet and software applications with the ability to learn and adapt to changes
• Problem Solving Skills- Proven problem solving skills and experience in delivering practical solutions to problems with varying complexity, using multiple tools and systems, with a sense of urgency
• Responsibility for Results- Ability to work in a customer focused environment with set targets on handling times and customer satisfaction that must be achieved daily
• Self-Motivation to Achieve–Drive to meet and exceed all targets on own initiative; an action oriented person and a true self-starter
• Working with others - Demonstrates experience of working in a team based environment while supporting the team in achieving the highest quality standards while taking an active role in generating team morale
• Building Relationships-Ability to develop and maintain strong base relationshipsand ability to interact and communicate effectively, cross-functionally and with various stakeholders in our business
• Planning & Organising - Ability to multitask, plan and organize workload effectively in order to meet all targets and deadlines in a fast paced environment
• Adapting to Change– Willingness to develop and learn as well as a proven ability to adapt positively to change

Customer Service Agent / Toyota of Greenville Resume Examples & Samples

• Greeting Customers and bringing them to the waiting area
• Communicate with service advisors about customers arrival
• Work hand and hand with the Toyota Rental Car (TRAC) desk
• Assist customers with the completion of the TRAC rental agreements
• Drive vehicles through the service lane and to the shops
• Bring vehicles back up to the service lane for customers when work has been completed
• Maintaining Toyota of Greenville Quality Standards
• Training will be Provided
• Must have Strong Attention to Detail
• Must have a Positive Attitude and a Strong Work Etic
• Must be able to follow Manufacturer Recommended Procedures
• Must be able to keep up with a fast paced environment
• Must be able to drive a manual transmission vehicle
• Must be able to pass pre-employment screens (Background and Drug)
• Customer Service related systems
• Build a good multi-level network across Maersk Line Liberia organization and Cote d’ivoire Cluster
• Soft skills such as turning complaints into opportunities, handling difficult customers and managing customers' expectation and etc
• Team work, cross-functional management & cross-cultural management
• Business rules in Agent's Manual
• Process improvement (ad-hoc)
• Minimum 1-2 years’ experience in logistic field. Customer service is a plus
• Possess excellent communications i.e. verbal, written ,adequate skill in English with interpersonal skill
• Open minded and high ability to handle change and challenges smartly
• Proactively, energetic, hunger and fast to learn new things and adaptable to daily working when require
• Gain full understanding of First Pass Accuracy goals and contractual KPIs with respect to CRS coding. This will be achieved by working with Operations Management and Quality Assurance
• Responsible for corrections and counseling in regards to coding errors
• Provide daily, weekly, monthly reporting to upper management
• Support monitoring process of representatives with respect to coding
• Communicates with co-workers to research problem and find solution
• Ability to coach, develop and motivate team members to exceed all program and department goals, including quality and production
• Computer literacy in Excel and Word with knowledge of ACD and other platforms
• Proactive, highly motivated individual with a strong work ethic and professional demeanor
• Ability to provide excellent customer service support within a professional, fast-paced environment
• Above average listening and comprehension skills required
• Excellent verbal/written communication skills, interpersonal and time management skills required
• Able to demonstrate hands-on leadership, initiative and professional behavior
• Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI)
• Apart from religious observation, must be able to work on the weekends and holidays

Overnight Customer Service Agent Resume Examples & Samples

• Provide all customers with undivided attention while assisting them
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges
• Ensure the return date and time on the rental agreement is accurate
• Review all charges at the time of vehicle return
• Prepare the Rental Agreement Folder with all required information
• Maintain the appearance of the rental counters and customer areas to present a neat and orderly image
• Ensures the counter is stocked with appropriate supplies to provide smooth and effective counter service and maintains work area in a safe and clean condition
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned
• Must have a minimum of 1 year of sales experience
• Must have a minimum of 1 year of face to face customer service experience
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products Required
• Must be willing to accept $10.00/hr
• Apart from religious observation, must be able to work overnight from 11:00 PM-7:00 AM with days off during the week

Summer Seasonal Customer Service Agent Resume Examples & Samples

• Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction
• Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service
• Minimum of 1 year face to face experience handling customer service functions
• Given the nature of our job requirements, more than 3 moving violations (i.e. speeding ticket, failure to stop) on your driving record in the last three years will disqualify you from employment
• Wednesday through Sunday nights (starting between 4-6pm and ending between 12:30am-2:30am)
• High School Diploma or G.E.D. required
• Must have a valid driver's license with no more than 2 moving violations on driving record in the last 3 years
• Must be available to work a flexible full time seasonal schedule
• Greets and answers customer questions and provides assistance based on each customer’s needs and requests
• Gives out business cards to ensure customer loyalty and location’s pledge to customer service
• Assists with vehicle checks, when time permits
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty
• Ensures that the return date and time on the rental agreement is accurate
• Reviews all charges at the time of vehicle return to ensure customer’s complete satisfaction
• Maintains the appearance of the rental counters and customer areas to present a neat and orderly image
• Leadership role experience is preferred

Waikiki National Customer Service Agent Discovery BAY Resume Examples & Samples

• Ascertains customer satisfaction by gathering information and watching for body language, verbal and non-verbal actions by customer. Works immediately to completely satisfy customers
• Identifies and attends to the customer by name, verifies rental agreement and reservation
• Gives out business and/or customer comment cards to ensure customer loyalty and location’s pledge to customer service
• Prepares any and all rental and return documents accurately and completely
• Offers all customers assistance with directions, maps, local area information and appropriate return service information
• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges
• Ensures a smooth and effective return service, and maintains work area in a safe and clean condition
• When assigned, answers the telephone in a friendly, helpful and prompt manner
• Must have a High School Diploma or GED
• Apart from religious observation, must be able to work a flexible full time 40 hours per week schedule which will include weekends and holidays
• Responsible for processing of customer orders from receipt of order until delivered on time and in full at the customer
• Check whether the orders are in line with the sales contract/quotation or agreement and follow their forecast regularly (ensuring payment term/incoterm for export orders is workable and correct)
• Check correct set up of contract in the system and release accordingly
• Work proactively with the customers to place their orders well in advance according to their forecast and get information about important changes at the customer ( regular update in sales orders notes/text)
• Agree and negotiate customer requirements for export shipping documentation and labelling according to T&L limitations
• Agree with customers on delivery dates, hours and place and work with supply chain offices in order to meet the customer requirements, within T&L rules
• Follow up of shipment status and informing a customer in case of delay or changes of delivery dates, including vessel shipments for export orders
• Follow PPP in order to : maximize the payload capacity, keep the loading/packing procedures
• Follow first delivery care procedure if applicable
• Immediate update about delivery issues to the customer and CSA’s superior
• Close cooperation with Billing and Credit Control department, participates actively at the planning of orders by prompt and open communication with sales, production and transport planning team
• Contact with banks relating to Letter of Credit , Documentary Collection export orders
• Follows up a billing tracker and a dispute report and takes necessary actions to solve open issues ASAP
• Complete monthly reports FATP/SATP
• Complete / update regularly customer specific list with all details needed (contact, special requirements etc.)
• Processes customers complaints/claims according to T&L procedures, cooperate with different departments of the company to manage customer’s complaints
• Share all relevant technical , quality, transport etc. documents/certificates
• Daily communication and excellent cooperation with the Sales department and customers – both written and on the phone
• Follow T&L health & safety procedures, attend safety and all other compulsory trainings
• Assists and substitute his/her colleagues as a backup according to internal rules
• Support a training of newcomers
• Prepare work instructions; process documentation when needed
• Be available on duty when necessary (e.g. shared Christmas period working day cover) in order to support the business
• Any other duties delegated by Manager/ Team Leader
• Assisting customers with eligibility requirements and completing recertification, including reading disclosures and attestations
• Capturing caller information and sending out applications
• Follow instructions and maintain high levels of confidentiality
• Provide potential new customers with program specific information and application assistance
• Research accounts and provide account status updates
• Refer customers to appropriate departments for further assistance
• Perform duties as assigned by manager
• Ability to multitask and use multiple systems on multiple platforms
• Ability to identify customer problems and take appropriate actions in the correct system
• Ability to remain calm under pressure and handle upset callers
• Active listening skills and ability to ask clarifying questions to gain understanding
• Must demonstrate patience and compassion toward callers
• Ability to take constructive criticism and have a willingness to change
• Maintain confidentiality and professionalism
• You must be at least 18 years old and pass a background screening and drug test
• Constantly strive for customer satisfaction, quality targets and service levels. Deal with high level customer complaints or issues and those requiring escalation
• Manage the resolution / negotiation of customer issues to minimise cancellations, maximise customer retention and increase PB revenue
• Deliver ‘best in class’ customer service in order to ensure maximum customer satisfaction which in turn will improve Pitney Bowes profitability
• People who thrive on making the customer, central to everything they do – ensuring a best in class customer service
• Excellent communication skills, both written and verbal, and a high level of numeracy
• PC literate in Microsoft applications
• Strong inter-personal skills
• Proven objection handling and decision making skills
• A genuine customer focus and desire to work with people
• Demonstrable investigation, analytical and customer resolution experience
• Fluency in Swedish in addition to English is required for this role
• To constantly strive for customer satisfaction, quality targets and service levels
• Working with our Corporate and Public Service customer base to resolve all post sales queries
• Liaising with other business partners to resolve queries, improve the SLA and service given to these customers
• Have involvement in conference calls and some face to face meetings with customers as necessary
• Partnering with customer experience owners to identify improvement plans based on analysis of customer feedback from surveys
• Deliver 'best in class' customer service in order to ensure maximum customer satisfaction which in turn will improve Pitney Bowes profitability
• Improve knowledge of outsourced business partner, to deliver enhanced SLA's
• Experience in shipping is a plus
• An excellent team player
• Well organized, efficient and effective
• Actively seek for continuous improvement
• Fluent in Dutch and English, knowledge of French is a plus (written and oral)
• Answer incoming customer inquiries of consumers and health care professionals in the field of health care for the Dutch Market
• Independent processing of complex customer requests following specified processes, i.e.: Complaint take in, source information, sample shipping, price information, delivery status
• Maintenance of information in the database in particular advanced processing of complaints (entering quality investigation results and the assessment of the relevance for the company, coordinate with the relevant departments)
• Processing of calls, e-mails and faxes in Dutch
• Maintaining and improving the quality standards
• Acquisition of customer-related data in the database
• Documentation of problems and solutions in the database
• Native level in Dutch and fluent in English
• Basic German to communicate within your team, any additional language is a plus
• Good computer skills
• Experience within a fast moving, customer centric environment
• People orientated and team minded
• High sense of customer and service orientation
• Manage in & outbound calls, customer emails, letters or online chat enquiries and social media administration
• Adhere to FCA guidelines, business Treating Customer’s Fairly & conduct risk culture, Data Protection, Complaint and Departmental processes
• Achieve Departmental service level agreements, annual role objectives and KPI’s
• Support in delivering initiatives to drive efficiencies across Sales and Service, Assistance and Claims Departments
• Demonstrate risk awareness, ownership and accountability
• Demonstrate flexibility to support business, peers and internal changes to meet requirements
• Undertake training and deliver on the training and competency scheme
• Support in achieving a satisfactory outcome in internal and external audits
• Undertake work of a related nature, or perform duties other than, or in addition to those outlines above upon request
• Carry out accountabilities and objectives within the framework of AIG’s policies, procedures and processes
• Experience of working in a customer service environment, call centre or office would be ideal, but more importantly are the skills and strengths to enable you to excel within our team

Bulgaria Customer Service Agent Resume Examples & Samples

• Manage current accounts portfolio and actively approach potential clients in order to find new business opportunities
• Establish good working relationship with existing and new clients and strive to retain and develop their business with Maersk Line
• Develop deep understanding of clients’ businesses and Maersk Line value proposition
• Respond in a timely manner to queries (both internal and external) and to strive at all times to meet established quality guidelines
• Offer verbal and written customer liaison regarding freight rates, service parameters, schedule information, release and cut off information, changes in destination, delays in transit and other customer inquiries
• Be closely interacting with other teams in the company locally and internationally
• Actively promote e-channels
• Communicate with domestic customers and their offices
• Comply with all U.S. regulations
• Track and trace cargo
• Invoice customer accurately and timely for provided services
• Work well in a team environment
• Daily Business
• In charge of all issues after sales activities
• Thoroughly understand and comply with policies, procedures, manuals, guidelines, conference rules and regulations
• Working with GSC team to fulfil customer’s requirement
• Manage customer’s expectation with skilful communication step
• Participate daily commercial activity
• Pick up IPCC within 30seconds and handle customer’s request with professional service and helpful manner
• Follow company policy and handle exceptional request from customers, like claim, COD, late gate-in, return shipment, sale lead, re-stuffing, DIT etc
• Proactively monitor and manage the end to end shipment process to ensure cargo is transported as per transport plan that promised to customer and/or keep customer information for any relevant deviation
• Provide hyper care service for new on board customer to dig out more cooperation opportunity
• Understand our strength and selling points. Positively promote with customer
• Trade related task completion within timeframe
• Response to customer calls within 30 seconds
• Protect company reputation, resource and asset. Respond Outlook Messages / Case management / requests etc., latest by end of current working day or within 24 hours in correct manner and with appropriate wordings
• Timely IPCC log-on/log-out during office open hour. Turn to ready as soon as back to the seat. Timely inform customer for the change and new company requirement, to avoid extra cost due to neglect. Take ownership to coordinate with other functions proactively to solve the problems instead of waiting and inaction. Keep every involved desk in the same page to ensure efficiency. Be alert with possible service failure and ensure all relevant parties are involved to prevent it from happening, especially for emergencies. Facilitate customer on E-Commerce
• Build up good relationship with customer and prioritize different customer by offering tailor-made service
• Understand customer’s business and needs / requirements through close communication with both sales and customer, consistently improve cooperation and process to mutual benefit for customer and company
• Show empathy and offer alternative solution when saying ‘no’ to customer. Control the risk by considering all situation or expertise consultant and fully communicate with the customer. Deliver all your commitments to customer, including but not limited to call back customer by committed deadline
• Always conduct good communication with both external & internal customers & peers. Leave space to others
• Inform and pacify client timely and sensitively in case of rolling and pro-actively assist to find best solution to minimize the impact
• Handle customer complaints and claims promptly and sensitively in accordance with company policy
• Turn claims into opportunities by handle them extra well and impress your customers
• Attend to both internal/external visitors courteously and appropriately
• Ensure that customers feel pleased, trusted and cared for
• Evaluate waiver request in line with company policy/ commercial character. Escalate to correct desk with suggested waiver amount in connection with authority matrix
• Develop and share trade/customer service -specific knowledge and experience with team members especially to new members to increase efficiency for whole team
• Ensure timely attendance to team meeting and express thoughts and ideas in the appropriate manner
• Give proper handover to your back-up colleagues at least 1working day prior to leave/ travel. Facilitate backup to understand your customer well and highlight the pending issue and exceptional case
• Give full support to leave staff and appropriate handover after they return
• Response all messages for your supported leave staff as self responsible customer. No reminder is permitted
• Other Responsibilities
• Proactively express thoughts and ideas on personal training and development to Manager, which will enable you to perform better in you current and future job functions in company. Positively attend the training and give constructive feedback to organizer
• Work out SMART action plan and carry out by deadline. Proactively approach Manager on training and PDP follow-up
• Follow all HR/FIN policy and guidelines as listed in employee hand book
• Use LMS as self-learning tool. Finish all assigned courses by due date
• Be professional and never bring personal emotion to work
• Attend and organize WIG session and update scoreboard timely
• Other tasks assigned by manager
• Pay: $11.00/hr
• Hours: Part-time position reporting to DFW Airport (no security clearance required)
• Must be able to work one or both of the following schedules
• Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information
• Minimum 1 year experience handling basic customer service and office administration functions
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
• Apart from religious observation, must be able to work overnights, weekends and holidays. Shifts run from 11pm-8am
• This position pays $11.50/hour
• Must be able to work night shifts: 8pm-4am
• Apart from religious observation, must be able to work night shifts: 8pm-4am

Depot Customer Service Agent Resume Examples & Samples

• Handling inbound customer calls
• Handling inbound supplier calls
• Making outbound customer calls
• Liaising with warehouse supervisor on rescheduled deliveries
• Assisting with general depot administration duties
• Making outbound calls to drivers to chase customer delivery eta’s
• Administration experience within a busy environment, processing a high volume of work
• The ability to deal with both internal and external customers
• A competent user of the full Microsoft Office suite
• Proven ability to produce work of an extremely high standard, paying meticulous attention to detail at all times
• Ability to prioritise and work flexibly in order to complete ad-hoc duties
• Experience of working within home delivery distribution is desirable
• Ideally, previous experience in a similar environment and role
• To be adaptable and flexible
• Good standard of Literacy and Numeracy
• Customer focussed and team orientated
• Frontline Customer Care for the company both email and phone work. Servicing booking requests, placing reservations by phone, inquiries by email and phone, administration and sales
• Communication to Customer Care Manager in relation to all customer care & support issues
• Time management of effective customer care delivery
• Maintenance of existing Customer Care tools (databases, manuals, in-house forms)
• Continuing improvement to customer care administration and work methods
• Effective “handover” to following Customer Care staff members – clear, concise and detailed information
• 4)Communicating with Customer Care Manager 10% Effective communication and administration control – clear, concise and up to date on all issues Clear avenues of communication. “Open office” accessibility information
• 5)Special Project Work / Product Work as required 5% Enthusiasm to take on new tasks and project / product work – cooperation with internal and external customers Effective results achieved in good time
• Native speaker of French. Excellent communication skills (both written and oral) in English. Oral and written fluency in one of the following European languages: Italian, Spanish, Brazilian Portuguese or German is also essential
• Solid experience in Phone Sales preferable but not essential

Procurement Customer Service Agent Resume Examples & Samples

• Teamwork Orientation: works cooperatively & collaboratively and demonstrates effective team behavior across Customer Service and all TH SPS Administrative and Operational areas, working as a team to maintain corporate and departmental standards
• Service Orientation: desire to serve and focus one’s efforts on discovering and meeting the needs of internal and external customers
• Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results
• Learning and Growth: has a commitment to continuous professional and organizational learning
• Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect
• Initiative: Takes prompt action to accomplish objectives, goes beyond what is required, seeks to resolve problems without being asked
• Problem Solving – Analyzes interrelated elements of problems and works systematically to solve them, uses sound judgment to develop efficient and feasible resolutions to challenging issues
• Relationship Building – Able to develop and maintain relationships with a variety of types of positions and individuals at both the National and MO level
• Organizational Ability:High. Ability to set and organize own work priorities frequently based on customer needs. Ability to assess priorities and self direct work flow in an high paced, volume driven work flow environment requiring frequent shifts in (re) prioritizing work assignments to meet customer needs and departmental goals
• Language Ability: High. Ability to read, analyze and interpret general business procedures, governmental regulations. Ability to write business correspondence. Ability to effectively present information and respond to common inquiries or complaints from groups of managers, customers, and colleagues
• Math Ability: Medium: Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
• Reasoning Ability: Very High: Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of verbal and written instructions in text or diagram form and deal with several abstract and concrete variables
• Computer Skills: Medium: Must have demonstrated knowledge of appropriate applications: Excel, MS Office and use of the web applications. Knowledge of Lawson or an ERP application is preferred. Must be meticulous in attention to detail and skillful in data entry, since it has the prime responsibility of identifying the types of inquiries and complaints the corporation receives, and accurately logging the issues for tracking and trending
• Working Environment: Work will generally be accomplished in an office environment and must be able to operate a computer, telephone, and other office equipment. Must be able to file and maintain office records
• Provide frontline customer service to our passengers
• Work directly with passengers in ticket purchases, passenger check-in and flight boarding involving the heavy use of a computer based reservation program (IMAGE)
• Work outdoors in all types of weather conditions - duties include baggage and cargo handling, aircraft marshaling, and aircraft deicing
• Select locations may perform reservations functions
• Valid driver's license with a good driving record required, defined by the following: No DUI, DWI, reckless or negligent driving within the last five years, no suspensions, terminations or revocations in the last five years, and no more than three moving violations in the last two years- Previous customer service experience required
• Bilingual strongly preferred (Spanish/English)
• Friendly, knowledgeable and polite in all situations
• Keyboard proficiency required
• Strong diplomacy and teamwork skills
• Ability to juggle multiple tasks in a fast-paced and at times stressful environment
• Ability to perform basic mathematics required
• Ability to work flexible schedules to include weekends and holidays required
• Strong ability to listen and respond effectively to repetitive questions
• Regular and predictable attendance required
• If selected, ability to attend 7 day training in Seattle, WA and Portland, OR required
• Handle customer contacts that include, but are not limited to, telephone calls, emails, and faxes in a professional manner to provide to meet the requirements of the customer. You will be expected to achieve the individual Key Performance Indicators (KPIs) for any specific Contact Centre account to ensure agreed Service Levels are met. This will consist of meeting or bettering a set number of actions per working hour
• Provide customers with specific and accurate product and service information to maintain quality service provision for all Contact Centre accounts
• Identify and escalate priority issues to a Team Leader when necessary in order to uphold quality of service to all Contact Centre customers
• Have the capability to work on different Contact Centre accounts on a simultaneous basis to enhance overall Contact Centre productivity
• Achieve or surpass a set call Quality score on a weekly and monthly basis which will involve having calls recorded and assessed by a Quality officer / Team Leader, followed coaching and feedback
• Stay fully knowledgeable on all aspects of each Contact Centre account. Subject matters include but are not limited to revised Standard Operating Procedures, new products and promotional campaigns
• Ensure 100% accuracy when completing Contact Centre account related call logs / customer case logs for every call handled
• Obtain customer information and data, input consumer data and file information
• Contacts other departments and perform follow up calls to dealerships
• Review individual customer cases providing mediation on behalf of client
• Previous experience or qualifications in the Beauty industry are essential
• A passion for Beauty and E-commerce
• Professional and friendly telephone manner
• 2+ years of experience in Client Services in the transportation industry
• Ability to prioritize and multitask
• Reliable, positive and professional demeanor
• High School diploma / GED or higher from an accredited institution
• Minimum one (1) year of experience working directly with customers in a customer service role
• Minimum one (1) year of computer experience
• Technical and or previous law enforcement background a plus
• Positive / team oriented attitude; works well with others in a team environment
• Excellent reading comprehension, problem solving skills, and ability to use good judgment to make decisions
• Proficient in verbal and written communication skills, including excellent listening skills

Customer Service Agent Sealand Colombia Resume Examples & Samples

• To deliver a positive customer experience for all customers and to ensure a smooth execution of the end – to end shipment lifecycle by working closely with the customer and internal teams
• Be fully responsible for customer satisfaction and experience on interaction with customers
• Build strong relationships with Sales
• Promoting the SeaLand Brand in daily interactions
• Answer customer questions and provide assistance based on each customer's needs and requests
• Must have a High School Diploma or equivalent
• Must be 18 years or older
• Must have a valid driver's license with a satisfactory driving record (no more than 3 moving violations within the last 3 years and no DWI/DUI's within the last 5 years)
• Aside from religious observance, must be available to work full time 30-39 hours per week; including nights, weekends and holidays

Customer Service Agent Mexico Resume Examples & Samples

• Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
• Sell tickets and ensure cabin accommodations
• Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades
• Processing and securing passenger luggage
• Embody the Alaska Spirit and conducts oneself with Professionalism, Integrity, Resourcefulness, and Caring
• Two years of customer service or community service experience required
• Must be fluent in Spanish and English required
• Possess exceptional interpersonal skills
• Able to participate in paid training in Seattle, WA required
• Able to learn and operate a computerized reservation system
• Able to accept a starting part-time wage of 3960 MXN/month
• High School Diploma / GED or higher from an accredited institution
• Minimum of one (1) year of experience working directly with customers in a customer service role
• Minimum of one (1) year of computer experience
• Organize and maintain cleanliness of rental office/cashier booth area
• Knowledge and skill in the operation of car rental software and hardware
• Knowledge of car rental operations
• Ability to speak and understand English
• Car rental product knowledge and ability to use effective and approved sales techniques, as required
• Prefer 9 to 12 months car rental or sales experience
• Valid driver's license as required by state
• Lead the resolution of priority escalations from Expedia Inc Headquarter Offices addressed to Senior Executives, Board of Directors, Legal Department, and Public Relation & Social Media sources, as well as issues filed with Government Consumer Agencies
• Research, analyse and resolve Customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions appropriate, while maintaining ownership of the issue
• Manages case intake and resolution volumes for areas of responsibility to ensure response time goals are met
• Effectively resolve all priority Complaint & Transaction escalated issues for respective sub-region
• Research and analyse data from various sources and tools - especially GDS (Airline Computer Reservation Systems) to close Customer and Supplier issues
• Work with Training Department & onsite Service Delivery Managers to assist with training input for new hires and refresher training for tenured Agents
• Establish and maintains positive working relationships with agents, peers, management, corporate, network, co-workers, and partners
• Manage resources to ensure established service levels are achieved at all times
• Must have proficiency of payment processing and reconciliation
• Must maintain confidentiality
• Team player within EMEA Service Delivery, Expedia Inc and external partners
• Occasional on-site attendance as required
• Customer centric attributes and traveller-focused with the ability to work effectively and professionally with both internal and external Customers
• Ability to perform work activities requiring negotiating, instructing, supervision, persuading or speaking with others
• Advanced analysis skills to include skill in situational analysis and risk mitigation. Demonstrate strong research skills in all lines of business
• Ability to work in high stress environment; managing stress in a professional manner and without disruption to the operation, employees, or Customers
• Strong verbal and written communication skills with fluency in at least one major European language a distinct advantage. Ability to assess Customer needs and adjust communication style accordingly
• Strong technical skills and computer knowledge, including all Microsoft Office programs, with preference for extensive knowledge of Expedia Inc Tools, Amadeus & Worldspan (GDS knowledge Proficiency with Website and Functionality)
• Thorough and complete knowledge of travel industry procedures, policies and applications in UK/EMEA
• Ability to identify business inconsistencies and/or red flags
• Ability to adapt well to change
• Creative problem-solving skills
• Create service tickets for issues
• Customer Service Oriented, Positive Attitude
• Type 30 WPM; Proficient in MS Office applications
• Must Be Able to Work in a Call Center Environment
• Work shifts range from 4am – 10pm PST, Sun - Sat including holidays

Loan Accounting Customer Service Agent Resume Examples & Samples

• Answers incoming calls; communicates directly and builds strong business relationships with customers, as well as internal and external service providers
• Provides timely and accurate customer service support, resolving or escalating complaints, and providing information
• Maintains current working knowledge of the Bank’s policies, procedures, products and services; complies with banking and privacy laws and regulations
• Engages in projects and other activities during low call volume, such as processing or responding to requests submitted by customers online or via mail, or performing data entry
• Performs other job related duties or special projects as assigned
• Excellent organizational and data entry skills, ability to maintain accuracy and met deadlines
• Customer service orientation with effective problem solving abilities
• 1 year of call center experience or 1 year branch banking experience preferred
• Adheres to SYKES policies on ethics and integrity
• Receives transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes’ clients
• Determines appropriate action to be taken on customer’s behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution
• May support employee development through coaching, counseling, and training
• May identifies system and workflow improvements to enhance the Customer Service Agent's efficiency
• High school diploma or equivalent required. Post high school education preferred. Six months’ experience in customer support required. Previous SYKES Customer Service Agent experience required
• Knowledge of client procedures and products
• Knowledge of PC functions in a Windows environment
• Understanding of troubleshooting processes, technology and tools preferred
• Strictly adheres to the company’s policies
• Ability to effectively present information and respond to questions from team managers, team members, clients, and customers
• Ability to effectively document case notes and respond to customers in a written format (e.g. chat, email)
• Ability to act with integrity and trust in all work interactions
• Ability to be trusted with confidential information
• A team player with the ability to build rapport and establishes trust with coworkers and customers
• Must be able to adhere to attendance policies (Training & Work Schedule)
• Must be able to work weekends
• Researches and follows up on questions identified during monthly business review
• Ensures that all customer account information required to support call management
• Periodically performs duties of the Customer Service Agent Assistant as overflow demands
• Single-Point-of-Contact to customer. Ensure your customer’s needs and expectations are met. Follow through with requests to completion
• Ensure orders are entered on-time, entered with 98.5% accuracy and shipped on-time
• Create new customers and maintain existing. Ensure customer’s address information, contacts, terms, shipping requirements, regions, salespeople, etc., are entered and maintained accurately in Prism and Salesforce. Modify as necessary based on information provided by the customer, Sales and/or the Credit department
• Respond to inquiries received by internal and external customers within 4 hours or by end of day, whichever is sooner
• Assist in executing new or changes to existing Sales and Marketing programs through our customers, Sales, and Operations
• Build and maintain (internal/external) close customer relationships
• Execute on-boarding and training programs in an standardized manner
• Perform pro-active routines as per business needs
• Ensure programing of services requests are met as per timeline agreements
• Ownership on customer exception handling
• Met deadlines for requests reporting and cross-functional communication
• Related systems are properly and timely updated
• Customers’ satisfaction
• Process and best practices continuous improvement
• Validation and handling of cargo requests
• Cover agreed commercial customers’ requirements
• Other duties oriented to the function
• Bachelor’s Degree in administrative or foreign trade careers
• 3 years’ experience in the industry and/or customer service area
• Intermediate to advance English knowledge written and spoken
• Service oriented mindset
• Sense of urgency and stress handling
• Intermediate to advance Microsoft Office knowledge
• Day to day deliverables through timelines and quality
• Customer Service processes mapping and standardization regular updates
• Accessibility and efficiency compliance
• Pro-active and communication routines compliance
• Customer Satisfaction survey
• Commercial experience (sales or customer service)
• Industry experience (internal and external)
• Technical experience in the related systems preferably
• Scheduling appointments and consultative sales of additional or bundled products
• Troubleshooting issues with customers’ equipment (e.g. cable box, DVR, remote devices)
• Open to working flexible schedules that may include weekends or late hour
• 6 months minimum customer service experience; 1+ years preferred
• 6 months minimum with multiple software applications; 1+ years preferred
• 6 � 12 months experience in a high volume, customer service/call center position preferred
• Complete the application for Customer Service / Tech Support Representative (Rep 1, Customer Care)including uploading a current resume
• Complete & pass the assessment that will be emailed to you immediately upon completing your application
• Must be a team player 
• Positive attitude in terms of learning and working  Winning mentality
• Passion to build relationship with customers by interaction and communication, ability to develop new customers and business 
• Stakeholder management 
• Fluency in written and spoken French
• Ability to work in line with compliance rules and regulations and display core values and behaviours
• Effective communication skills with customers and colleagues alike
• A keen eye for detail and the ability to retain information
• Strong organisational skills and effective time management
• Efficiently able to navigate a number of computer programmes to multi-task and change direction/focus quickly
• Excellent problem solving skills and able to use initiative
• Energy and drive with a passion for delivering excellent customer service
• Ability to excel independently and/or as a team
• Ability to remain focused and keep up with fast paced environment
• Adaptability and handle changing environments with ease
• Fluent written and spoken English essential. Additional languages not essential but would be an advantage
• 2+ yrs of customer facing service experience
• Previous shipping or logistics industry experience
• Salesforce.com experience
• To constantly strive for Client satisfaction, quality and service levels targets
• Working with our Corporate and Public Service Client base to resolve all post sales queries
• Liaising with other business partners to resolve queries and improve the service to our Clients
• Partnering with the internal Client Operation team to identify opportunities and improvement plans to drive Client experience
• Manage the resolution / negotiation of Client issues to minimise cancellations, maximise Client retention and increase PB revenue
• Experience working in a Customer Service or Contact Centre environment
• Financial or banking environment experience preferred (not essential)
• Experience working on multiple issues across a number of systems
• Act as a primary point of contact for customers, be the Customer advocate internally in Maersk Line
• Be fully responsible for customer satisfaction, own, manage all customer facing activities like telephone calls, mail correspondence and client meetings
• Commercially mindful – build and keep strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence
• Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and issue resolution ownership

Customer Service Agent French Speaking Resume Examples & Samples

• Delivering excellent customer service in line with Computershare’s values
• Resolving customer enquiries completely, first time
• Being supportive of developments within the business
• Fluent in English language and French Language
• A desire to provide a top notch customer experience
• Competent keyboard skills and familiarity with modern office software
• Good time-keeping
• Flexibility to work a reasonable number of extra hours during peak demand
• Providing a high-quality, accurate service every time
• Being flexible to respond to the needs of our customers
• Be open to learning new skills as your competency grows
• Fluent in Dutch and/or Flemish language
• Strong communication and grammatical skills, both verbal and written
• Attention to detail to ensure accuracy
• Ability to listen/read with care, identifying complete customer requirement

Parking Customer Service Agent Resume Examples & Samples

• Strong customer service and cashiering experience in a high demand environment
• Experience reconciling accounts and/or reports
• Demonstrated proficiency with Microsoft Office programs such as Excel and Word
• Excellent interpersonal and communication skills with the ability to work with diverse and irate customers in a team-based environment; and provide accurate, detail oriented results
• Must be able to safely and frequently move and handle up to 30 lbs
• Work is primarily performed in an office environment and involves considerable sitting and standing for long periods of time and repetitive motion through the use of a computer
• May need to work additional hours outside of normal schedule to meet the needs of the department and division
• Must be able to work in a variety of weather conditions
• Experience working with database applications
• Knowledge of Virginia Tech Campus
• Knowledge of parking rules and regulations
• *We are hiring for Part Time only****
• *Southwest Airlines will consider your interest for the El Paso Customer Service Agent position if you are currently a resident of Texas or can provide established residency in the state of Texas***
• *If you are not selected for this job posting, you will not be eligible to reapply for this position in El Paso for 12 months from the day of interview***

Qr-customer Service Agent Resume Examples & Samples

• Provide high quality customer service to airport users at all times continuously looking to improve customer satisfaction
• Handling of multi products/services as required by the organization
• Maintain liaison with all operational areas and keep abreast of policy and procedural changes
• Ability to work as a member of a team
• The initiative to work independently
• Provide phone (inbound and outbound), email and chat support to CustomFun365 customers
• Act as a champion of the CustomFun365 brand
• Drive sales, interest and excitement around CustomFun365
• Demonstrate knowledge about CustomFun365’s merchandise, printing process, and delivery options
• Investigate customer inquiries about CustomFun365 products and orders
• Review and release CustomFun365 orders for processing
• May be required to perform any of the above functions at any of the company locations
• Work in the Call Center Department office environment requires in-person collaboration among colleagues and contractors
• Build and manage (internal/external) close and deep customer relationships
• On boarding of new customers
• Analyze business scenarios and offer options to customer instead of saying “No”
• Reduce customer stress from dealing with a large company
• Ask for more, always aim for opportunities
• Provide phone, e-mail & e-commerce support
• Focus on tracking cargo to the vessel, on problem resolution and on setting expectations
• Maintain open communication channels with GSC, monitor execution of processes and transactional tasks remaining accountable for end results
• Create a sense of urgency, when it is impacting a

Distribution Clerk / Customer Service Agent Resume Examples & Samples

• Understand and adhere to company and site health and safety rules
• Update driver’s hours, holiday, and sickness onto the appropriate records
• Ensure all accident forms are completed actioned and filed correctly
• Carry out any other clerical duties such as photocopying, writing letters, filing and yard checks as and when required
• Correct planning of routes using a computer based planning system
• Work according to the Safe Systems of Work (SSOW) at all times
• Adherence to Company health & safety / security policy and procedures
• To open up & lock up the depot as and when required
• Respond to Customer Service queries on a daily basis
• Cover for the transport team in their absence i.e. during breaks/ holidays/ sickness
• GCSEs or equivalent in Mathematics and English
• Rail programs within operative times, documentation handling and import and export cargo readiness
• High school degree certificate - Bachelor’s Degree is desirable
• Knowledge of intermodal terminal operations
• Intermediate Microsoft Office knowledge
• Proactively retain policies via inbound and outbound cancellation calls where appropriate, in line with the company retention strategy
• Consistently offer an opportunity for customers to provide feedback via service tick to ensure the business continually improves the service we provide
• Deliver excellent customer service for our clients and customers by responding to all written correspondence and take the appropriate measures to resolve any enquiries
• Responsible for essential maintenance of customer’s policies by ensuring all data is captured and processed accurately in accordance with agreed service and quality standards
• Ensure TCF standards are maintained and data protection is delivered consistently
• Answering phone inquiries – Helping physicians and nurses know what products to purchase and how to maintain their own credentialing
• Email Support – Answering customer requests in a timely and informative manner
• Sales Support – Helping onboard new institutional clients (Universities, Medical Schools, Nursing Programs). Assisting customers with their purchases
• Coordination with outside teams: Working with marketing teams on executing customer service objectives for campaigns, reporting issues with our product to the technology team, and others will be essential to this role
• At least one year in a fast-paced customer service environment preferred
• A high level of proficiency in the following areas is required
• Attention to detail is the most important element of this position. BoardVitals competes in a highly regulated industry, and the ability to check and double check paperwork is extremely important
• Ability to work up to 20-25 hours per week. Flexibility to work weekend, evening, and holiday hours required
• Work remotely with the ability to come into the New York office for training and meetings
• Check-in Specialty Marketing packages
• Assign units
• Issue room keys
• Collect deposit and taxes
• Issue parking permit
• Hook tours, book attraction/dinner reservations, sell attraction tickets, add extra nights, upgrade packages
• Qualify guests for presentation
• Courtesy call guests after check-in
• Provide customer service to all Specialty Marketing packages
• Work with confidential information
• Order supplies for the department as needed
• Mail out paperwork as needed
• Maintain various departmental reports
• A minimum of 2 years of customer service or community service experience
• Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening)
• Typing speed of at least 25 WPM
• Flexibility to work varied shifts (e.g., weekends, holidays)
• Ability to participate in paid training
• Ability to lift up to 50 pounds on a consistent basis
• Ability and willingness to accept a starting pay of $12.47 per hour
• Ability to learn and operate a computerized reservation system
• Ability to adapt to performing work according to set procedures
• Ability to anticipate needs of others in a fast paced environment
• Must have a valid Driver's license and Current Passport or Enhanced Driver's license at time of hire
• Must be knowledgeable about the VRS application, FCC regulations, policies and procedures of Sorenson Communications, and all updates to the VRS software and equipment
• Must be able to follow department policies and procedures and easily adjust to new and changing policies
• Promote Sorenson products and services -- help customers bring a TDN (ten-digit number) to Sorenson from another provider, set-up and explain features and install new accounts
• Must be able to work fast efficiently and accurately
• Show an ongoing willingness to accept additional duties as assigned by manager
• Multi-tasking skills required
• Possess excellent cognitive skills
• There are two groups within Customer Service for two languages. Depending on the job opening, the following language requirements are
• A minimum of two years experience working in customer service
• A minimum of two years experience working with Excel & Word Documents
• Must possess, at a minimum, a High School Diploma with proven employment capabilities
• Must be able to work fast, efficiently and accurately
• Must be fluent in ASL
• A minimum of two years experience working with Excel & Word documents
• This position is located at the Orlando Airport
• This position is an overnight shift
• This position pays $10/hour
• This position is Full-Time (40 hours/week)
• Apart from religious observation, must be able to work the following overnight shift, including weekends and holidays
• Apart from religious observation, must be able to work the following overnight shift, including weekends and holidays: Thu - Sun: 6pm-4am, Mon/Tue/Wed: OFF
• Address on average 30 - 50 inbound inquiries each day from internal & external customers within a structured environment
• Process customer confirmations and investigate shipment status
• Accept and process transactions in SAP/CRM
• Effectively set priorities to meet service levels while following department guidelines
• Achieve target goals for monthly call quality, daily attendance and punctuality as well as daily and monthly statistical objectives
• 1+ years of customer service experience
• Following successful completion of training, must be able to work flexible hours Monday through Friday between 7 AM and 8 PM (average 30 hours/week)
• Ability to accurately type a minimum of 25 words per minimum
• Bachelor’s Degree completed or in process
• Ability to interact professionally with others, work independently and display excellent verbal and written skills in a fast-paced environment
• Excellent problem solving, investigation and troubleshooting skills
• Ability to prioritize work flow while utilizing strong time management skills
• Ability to exercise good judgment in decision making
• Provide timely and accurate information to incoming customer order status and product knowledge requests over the phone, via chat and over email, or through Marketplace messages
• Processes customer exchanges, returns according to established company policies and procedures
• Provides timely feedback to the supervisor regarding service failures or customer concerns
• File damage claims and traces for lost packages
• Create courier shipping and return labels
• Input tracking
• Work closely with the warehouse and vendors to solve customer requests, issues
• Minimum: 1 year Customer Service Experience
• Computer Experience
• Quick and accurate typing skills
• Proficiency in Excel (preferred, but not required)
• Must be able to write and type quickly and grammatically correct
• Must be able to talk, listen and speak clearly on telephone
• Owns and manages the customer experience of Essential customers
• Ensures services are delivered to the customers as promised and/or that the customers are kept informed of relevant deviations
• Build strong relationship with the customers
• Understands the customers’ business drivers and leverages them to continuously improve cooperation and process to the mutual benefit of the company and the customers
• Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
• Accountable to welcome customers and users, according to KONE processes and standard instruction, identify and classify their requests and provide adequate answer. Also incoming requests comes from telephone, fax, and e-mail
• Call dispatching either by phone, SMS, KFM or paging. This includes specific tasks like management of callouts on hold, unreachable
• You will also support the Supervisors in maintaining the Fitter scheduling
• Supporting the supervisors in following up open callouts, back reporting open jobs or specific reports on open jobs that are available on Supervisor reports
• Accountable to make the contact as easy as possible for the customer and provide adequate information
• Accountable to identify safety situations, and manage these by giving the adequate safety instructions as described in our global safety procedures. You will shows empathy, be aware about customer feeling in such situation and provides adequate safety advice to calm the passenger
• You will need to follow the KONE processes by showing responsiveness, responsibility, and quick spirit
• Gather sales lead notification and forward to relevant departments
• Associate’s degree preferred, high school diploma or equivalent required, plus a
• Minimum of five years of service industry experience managing service operations and /or service scheduling
• Must have the ability to simultaneously handle a large and diverse number of projects,tasks and issues with tact, cooperation, and persistence
• Maintain a positive, professional manner
• Close sales and exceed monthly sales targets
• Utilize reports for analysis to prioritize and plan individual work load
• Fact finding through Composer based on customer’s current purchasing trends and answers
• Maintain extensive product knowledge, supporting sales promotions
• Generate new sales through pre-call planning, prospecting, and cold calling potential customers via the phone to meet and exceed set goals. (average 45-65 outbound calls a day)
• Minimum of 6 months in North America Customer Service Food Safety Specialties successfully completing Sr. Customer Service Agent II functions or equivalent CCS, and SAP experience
• Higher education degree completed or in process
• Experience with Microsoft Office Suite software (Excel, Work, Access, and Outlook)
• Review RET 12 and 13 daily to authorize and release or refuse returns held in those screens
• Credit & rebill in ORD45
• Credit and Rebills in ORD 25/30
• Claims against delivery companies also advise the courier of large or heavy orders
• Clear TEL 10 report (order stuck in the system), deleting back orders when product is discontinued
• Review ORD 61 (Quantity errors) and clear ORD 15 daily (fix order)
• All narcotic signature reporting and follow up
• Narcotic and precursor suspicious transaction investigation, checked for abnormal purchases
• Matching narcotic returns with the authorization to return
• Prepare the narc and cyto package for return
• Promotion ship dates, Uploads, Cancel promo orders, add to promo orders, pop kits (follow up), RPT 54 for promo sync
• Protus for delivery issues and recalls
• Send telxons for repair if we can't fix them, provide telxon training
• Review AA pack-out report and contact customers accordingly
• Post-Secondary education completion of a related college certification program preferred
• 2 to 5 years of customer service experience - call centre experience is a definite asset
• Exceptional telephone etiquette coupled with active listening skills
• Proficient computer navigation and keyboarding skills
• Fluent English and French required, ability to speak and write
• Ability to solve problems and resolve customer concerns in a timely manner
• Excellent interpersonal and communication skills with clients and colleagues
• Demonstrated ability to represent the company in a professional manner
• Demonstrated reliability in punctuality and attendance
• Demonstrates flexibility and adaptability to changing business conditions
• Ability to multi-task in a demanding environment
• Ability to follow the McKesson ICARE and ILEAD shared principals at all times
• Must be willing to accept a pay of $10/hour
• Must be willing to work at the Sanford Airport
• Apart from religious observation, must be able to work a full-time 40 hour/week EVENINGshiftschedule, including weekends and holidays
• To handle inbound and outbound telephone calls and other communication channels, accurately capture/document all queries according to internal policies and procedures
• Fully investigate and analyse all queries or direct to the appropriate resolver group with a concise but comprehensive description of the important information
• Communicating clear, concise and informative responses to customers, both verbally and in writing, ensuring the customer has been treated fairly during each interaction
• Demonstrate an awareness and understanding seven stages of complaints handling: acknowledgment, assessment, planning, investigation, response, review, consideration of systemic issues
• Demonstrate adherence to the 6 Treating Customers Fairly Outcomes at all times
• Works effectively as part of a team and also to a high standard of performance (Customer Service Quality, Punctuality, attendance and flexibility etc.)
• Ability to reassure customers that the company is committed to resolving problems and improving relationships
• Shows a keen interest in continuous improvement initiatives & constantly seeks to achieve better standards of customer interaction and care
• Follows company and departmental procedures at all times
• Experience of a busy call centre and customer service environment with a full focus on the customer
• Excellent awareness of internal policies: Security, Health & Safety
• Education Required: Leaving Certificate
• Knowledge of Equifax Consumer Data desirable
• Manage boot stock management orders processing in SAP for all Field Force, i.e. Retail and Horeca (Stock replenishment, cash sales, etc.) Follow-up on order schedules and contacts with V3 CRM administrator to investigate delays or no-shows
• Provide information to Field Force employees on product changes, new prices and promotions
• Run product availability checks and maintain up to date the portfolio file for Field Force orders
• Assist Customer Service Manager or any stakeholders (e.g. Marketing finance) by solving Boot stock SAP issues
• Ensure and maintain effective information flow with key stakeholder (e.g. Factory, Supply Chain, Field force incl. Managers)
• Follow up on returns from direct customers and the Field Force, in collaboration with the production site
• Swiss CFC certification or equivalent
• Fluent in (Swiss-) German and French
• Good level of English, knowledge of Italian is a plus
• IT literacy: MS office and specifically SAP and Excel
• Excellence in execution and high service orientation
• Excellent communicator with all stakeholders and team player
• 2 years’ experience in Trade marketing customer service is an asset
• Serves as a critical communication link between customer, other external parties, and the various functional and geographic areas within our company including operations, technical operations, accounting, credit, collection, information systems, and sales. This includes gathering and preparing data for other departments
• Special projects assigned as needed
• Determines appropriate hazard restrictions for items supplied by merchant partners or purchased by consumers
• High School diploma or GED required. Associate's or higher preferred
• Strong computer (windows/pc, excel, word, etc.) and keyboarding skills
• Ability to maintain productivity and quality goals and keep up in a fast-paced environment
• Days worked may vary, but shift will start at 11:00PM and end at 7:00AM
• Minimum of 1 year of commission or incentive based sales experience
• Must have reliable transportation to and from work
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• Must not now or in the future require work authorization sponsorship from our company for an employment-based work permit or other work authorization document
• Must be willing to accept a pay range of $10.00-$12.00/hour, based on shift differential and monthly incentives
• Apart from religious observation, must have availability for shifts starting at 11:00PM - 7:00AM

Related Job Titles

Customer Service Agent Resume Examples

Writing a great customer service agent resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own customer service agent resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the customer service agent job you're after.

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Essential Components of a Customer Service Agent Resume

A customer service agent's resume is a critical document that showcases their skills, experience, and potential to prospective employers. Crafting a resume that highlights key attributes essential for customer service roles is paramount. These include communication skills, problem-solving abilities, patience, empathy, and product knowledge.

In the following sections, we will delve into the various segments of a resume, discussing their significance and content. Additionally, we will provide tips to enhance each section, aiding you in creating a compelling resume that could land you the desired customer service agent position.

1. Contact Information

The " Contact Information " section is the gateway for employers to reach out to you. It should be accurate, up-to-date, and prominently displayed.

Include your full name, phone number, and a professional email address. If applicable, add your LinkedIn profile or professional website/portfolio links, ensuring they are polished and presentable.

While a full home address is not always necessary, you may list your city and state for local positions or indicate your willingness to relocate if required.

Tip: Keep your contact information concise and easily readable to establish a professional connection with potential employers.

2. Objective Statement

The Objective Statement is a brief but powerful introduction that outlines your career goals and suitability for the customer service role.

An example objective statement might be: " Customer-focused professional with over 5 years of experience in high-quality service delivery, seeking a Customer Service Agent role at XYZ company to leverage my problem-solving skills and amiable demeanor to enhance customer satisfaction. "

Ensure your objective statement aligns with the job requirements and highlights desirable traits such as patience, empathy, and communication skills.

Related : Top Customer Service Agent Resume Objective Examples

3. Skills and Competencies

The " Skills and Competencies " section is a showcase of your relevant abilities for customer service roles. It should reflect your expertise in areas such as:

• Communication Skills: Clarity in both verbal and written communication is essential.
• Problem-Solving: Quick and effective resolution of customer issues is a must.
• Patience: Demonstrating patience indicates your ability to handle stress professionally.
• Empathy: Understanding and sharing customer feelings fosters strong connections.
• Technical Proficiency: Familiarity with CRM software and digital communication tools is beneficial.
• Product Knowledge: In-depth understanding of the company's offerings is crucial.
• Time Management: Efficient prioritization ensures prompt customer service.
• Adaptability: Flexibility to adjust to changing environments is key.
• Active Listening: Fully comprehending customer needs before responding is important.
• Teamwork: Collaborating effectively with colleagues to achieve common goals is valuable.

Provide concrete examples of how you've applied these skills in previous roles whenever possible.

Related : Customer Service Agent Skills: Definition and Examples

4. Work Experience

The " Work Experience " section chronicles your professional history, emphasizing responsibilities and achievements relevant to customer service.

List your roles in reverse chronological order, detailing your job title, employer, location, and dates of employment. Highlight quantifiable successes and use action verbs to convey your contributions.

For those new to customer service, draw attention to transferable skills from other positions that are pertinent to customer service, such as sales or technical support experience.

5. Education and Certifications

Education: While a high school diploma is often the minimum requirement, a degree in a related field can be advantageous. Mention relevant coursework such as conflict resolution or public speaking.

Certifications: Professional certifications can enhance your credibility. Include any relevant certifications with the issuing organization and date obtained.

Continuing Education: Ongoing learning efforts, such as workshops or seminars, demonstrate your commitment to staying current in the field.

Balance educational qualifications with practical experience to present a well-rounded profile.

Related : Customer Service Agent Certifications

6. Achievements and Awards

The " Achievements and Awards " section is an opportunity to distinguish yourself by showcasing recognitions and significant accomplishments.

Include any relevant awards and quantify achievements where possible, such as improving customer satisfaction metrics. Even if you haven't received formal awards, any notable success that demonstrates your customer service prowess is worth mentioning.

7. References

References provide employers with insights into your work ethic and capabilities from those who have directly worked with you.

Select references who can attest to your customer service skills and provide specific examples of your excellence in the field. Obtain their consent before listing them and include their full name, job title, company, phone number, and email address.

Remember, references are typically contacted after initial resume screening, so prioritize showcasing your relevant skills and experience in customer service throughout your resume.

Related Resume Examples

• Airline Customer Service Agent
• Customer Service Administrator
• Customer Service Advisor
• Customer Service Analyst
• Customer Service Assistant
• Customer Service Associate