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Overview of the Problem-Solving Mental Process

Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."

Rachel Goldman, PhD FTOS, is a licensed psychologist, clinical assistant professor, speaker, wellness expert specializing in eating behaviors, stress management, and health behavior change.

• Identify the Problem
• Define the Problem
• Form a Strategy
• Organize Information
• Allocate Resources
• Monitor Progress
• Evaluate the Results

Frequently Asked Questions

Problem-solving is a mental process that involves discovering, analyzing, and solving problems. The ultimate goal of problem-solving is to overcome obstacles and find a solution that best resolves the issue.

The best strategy for solving a problem depends largely on the unique situation. In some cases, people are better off learning everything they can about the issue and then using factual knowledge to come up with a solution. In other instances, creativity and insight are the best options.

It is not necessary to follow problem-solving steps sequentially, It is common to skip steps or even go back through steps multiple times until the desired solution is reached.

In order to correctly solve a problem, it is often important to follow a series of steps. Researchers sometimes refer to this as the problem-solving cycle. While this cycle is portrayed sequentially, people rarely follow a rigid series of steps to find a solution.

The following steps include developing strategies and organizing knowledge.

1. Identifying the Problem

While it may seem like an obvious step, identifying the problem is not always as simple as it sounds. In some cases, people might mistakenly identify the wrong source of a problem, which will make attempts to solve it inefficient or even useless.

Some strategies that you might use to figure out the source of a problem include :

• Asking questions about the problem
• Breaking the problem down into smaller pieces
• Looking at the problem from different perspectives
• Conducting research to figure out what relationships exist between different variables

2. Defining the Problem

After the problem has been identified, it is important to fully define the problem so that it can be solved. You can define a problem by operationally defining each aspect of the problem and setting goals for what aspects of the problem you will address

At this point, you should focus on figuring out which aspects of the problems are facts and which are opinions. State the problem clearly and identify the scope of the solution.

3. Forming a Strategy

After the problem has been identified, it is time to start brainstorming potential solutions. This step usually involves generating as many ideas as possible without judging their quality. Once several possibilities have been generated, they can be evaluated and narrowed down.

The next step is to develop a strategy to solve the problem. The approach used will vary depending upon the situation and the individual's unique preferences. Common problem-solving strategies include heuristics and algorithms.

• Heuristics are mental shortcuts that are often based on solutions that have worked in the past. They can work well if the problem is similar to something you have encountered before and are often the best choice if you need a fast solution.
• Algorithms are step-by-step strategies that are guaranteed to produce a correct result. While this approach is great for accuracy, it can also consume time and resources.

Heuristics are often best used when time is of the essence, while algorithms are a better choice when a decision needs to be as accurate as possible.

4. Organizing Information

Before coming up with a solution, you need to first organize the available information. What do you know about the problem? What do you not know? The more information that is available the better prepared you will be to come up with an accurate solution.

When approaching a problem, it is important to make sure that you have all the data you need. Making a decision without adequate information can lead to biased or inaccurate results.

5. Allocating Resources

Of course, we don't always have unlimited money, time, and other resources to solve a problem. Before you begin to solve a problem, you need to determine how high priority it is.

If it is an important problem, it is probably worth allocating more resources to solving it. If, however, it is a fairly unimportant problem, then you do not want to spend too much of your available resources on coming up with a solution.

At this stage, it is important to consider all of the factors that might affect the problem at hand. This includes looking at the available resources, deadlines that need to be met, and any possible risks involved in each solution. After careful evaluation, a decision can be made about which solution to pursue.

6. Monitoring Progress

After selecting a problem-solving strategy, it is time to put the plan into action and see if it works. This step might involve trying out different solutions to see which one is the most effective.

It is also important to monitor the situation after implementing a solution to ensure that the problem has been solved and that no new problems have arisen as a result of the proposed solution.

Effective problem-solvers tend to monitor their progress as they work towards a solution. If they are not making good progress toward reaching their goal, they will reevaluate their approach or look for new strategies .

7. Evaluating the Results

After a solution has been reached, it is important to evaluate the results to determine if it is the best possible solution to the problem. This evaluation might be immediate, such as checking the results of a math problem to ensure the answer is correct, or it can be delayed, such as evaluating the success of a therapy program after several months of treatment.

Once a problem has been solved, it is important to take some time to reflect on the process that was used and evaluate the results. This will help you to improve your problem-solving skills and become more efficient at solving future problems.

A Word From Verywell​

It is important to remember that there are many different problem-solving processes with different steps, and this is just one example. Problem-solving in real-world situations requires a great deal of resourcefulness, flexibility, resilience, and continuous interaction with the environment.

Get Advice From The Verywell Mind Podcast

Hosted by therapist Amy Morin, LCSW, this episode of The Verywell Mind Podcast shares how you can stop dwelling in a negative mindset.

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You can become a better problem solving by:

• Practicing brainstorming and coming up with multiple potential solutions to problems
• Being open-minded and considering all possible options before making a decision
• Breaking down problems into smaller, more manageable pieces
• Asking for help when needed
• Researching different problem-solving techniques and trying out new ones
• Learning from mistakes and using them as opportunities to grow

It's important to communicate openly and honestly with your partner about what's going on. Try to see things from their perspective as well as your own. Work together to find a resolution that works for both of you. Be willing to compromise and accept that there may not be a perfect solution.

Take breaks if things are getting too heated, and come back to the problem when you feel calm and collected. Don't try to fix every problem on your own—consider asking a therapist or counselor for help and insight.

If you've tried everything and there doesn't seem to be a way to fix the problem, you may have to learn to accept it. This can be difficult, but try to focus on the positive aspects of your life and remember that every situation is temporary. Don't dwell on what's going wrong—instead, think about what's going right. Find support by talking to friends or family. Seek professional help if you're having trouble coping.

Davidson JE, Sternberg RJ, editors.  The Psychology of Problem Solving .  Cambridge University Press; 2003. doi:10.1017/CBO9780511615771

Sarathy V. Real world problem-solving .  Front Hum Neurosci . 2018;12:261. Published 2018 Jun 26. doi:10.3389/fnhum.2018.00261

By Kendra Cherry, MSEd Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."

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5 Examples of Problem Solving Scenarios + ROLE PLAY SCRIPTS

Problem-solving is an essential skill in our daily lives. It enables us to analyze situations, identify challenges, and find suitable solutions. In this article, we’ll explore five real-life problem-solving scenarios from various areas, including business, education, and personal growth. By understanding these examples, you can develop your problem-solving abilities and effectively tackle challenges in your life.

Examples of Problem Solving Scenarios

Improving Customer Service Scenario:

A retail store is experiencing a decline in customer satisfaction, with clients complaining about slow service and unhelpful staff.

Solution : The store manager assembles a team to analyze customer feedback, identify key issues, and propose solutions. They implement a new training program focused on customer service skills, streamline the checkout process, and introduce an incentive system to motivate employees. As a result, customer satisfaction improves, and the store’s reputation is restored.

Enhancing Learning Outcomes Scenario:

A high school teacher notices that her students struggle with understanding complex concepts in her science class, leading to poor performance on tests.

Solution : The teacher reevaluates her teaching methods and incorporates active learning strategies, such as group discussions, hands-on activities, and real-world examples, to make the material more engaging and relatable. She also offers additional support sessions and resources for students who need extra help. Consequently, students’ understanding improves, and test scores increase.

Overcoming Procrastination Scenario:

An individual consistently procrastinates, leading to increased stress and reduced productivity.

Solution : The person identifies the root cause of their procrastination, such as fear of failure or lack of motivation. They establish clear goals and deadlines, break tasks into manageable steps, and use time management tools, like the Pomodoro Technique , to stay focused. By consistently applying these strategies, they successfully overcome procrastination and enhance their productivity.

Reducing Patient Wait Times Scenario:

A medical clinic has long wait times, leading to patient dissatisfaction and overworked staff.

Solution : The clinic’s management team conducts a thorough analysis of the appointment scheduling process and identifies bottlenecks. They implement a new appointment system, hire additional staff, and optimize the workflow to reduce wait times. As a result, patient satisfaction increases, and staff stress levels decrease.

Reducing Plastic Waste Scenario:

A local community is struggling with an excessive amount of plastic waste, causing environmental pollution and health concerns.

Solution : Community leaders organize a task force to address the issue. They implement a recycling program, educate residents about the environmental impact of plastic waste, and collaborate with local businesses to promote the use of eco-friendly packaging alternatives. These actions lead to a significant reduction in plastic waste and a cleaner, healthier community.

Conclusion : These five examples of problem-solving scenarios demonstrate how effective problem-solving strategies can lead to successful outcomes in various aspects of life. By learning from these scenarios, you can develop your problem-solving skills and become better equipped to face challenges in your personal and professional life. Remember to analyze situations carefully, identify the root causes, and implement solutions that address these issues for optimal results.

• See also: 4 Medical Role Play Scenarios: Prepare for the Real Thing
• See also: 3 Financial Advisor Role Play Scenarios: Practice Your Skills!
• See also: 3 Insurance Role Play Examples
• See also: 3 Workplace Scenarios for Role Play

Role Play: Improving Customer Service in a Retail Store

Objective : To practice effective problem-solving and communication skills in a retail setting by addressing customer service issues and finding solutions to improve customer satisfaction.

Scenario : A retail store is experiencing a decline in customer satisfaction, with clients complaining about slow service and unhelpful staff.

Characters :

• Store Manager
• Sales Associate
• Assistant Manager

Role Play Script:

Scene 1 : Store Manager’s Office Store Manager: (Addressing the Assistant Manager and Sales Associate) I’ve noticed that our customer satisfaction has been declining lately. We’ve received several complaints about slow service and unhelpful staff. We need to address these issues immediately. Any suggestions?

Sales Associate : I’ve observed that the checkout process can be quite slow, especially during peak hours. Maybe we can improve our system to make it more efficient?

Assistant Manager : I agree. We could also implement a new training program for our staff, focusing on customer service skills and techniques.

Scene 2 : Staff Training Session Store Manager: (Addressing the entire staff) We’re implementing a new training program to improve our customer service. This program will cover effective communication, problem-solving, and time management skills. We’ll also introduce an incentive system to reward those who provide exceptional service.

Scene 3 : Retail Floor Customer: (Approaching the Sales Associate) Excuse me, I can’t find the product I’m looking for. Can you help me?

Sales Associate : (Smiling) Of course! I’d be happy to help. What product are you looking for?

Customer : I need a specific brand of shampoo, but I can’t find it on the shelves.

Sales Associate : Let me check our inventory system to see if we have it in stock. (Checks inventory) I’m sorry, but it seems we’re currently out of stock. However, we’re expecting a new shipment within two days. I can take your contact information and let you know as soon as it arrives.

Customer : That would be great! Thank you for your help.

Scene 4 : Store Manager’s Office Assistant Manager: (Reporting to the Store Manager) Since we implemented the new training program and made changes to the checkout process, we’ve seen a significant improvement in customer satisfaction.

Store Manager : That’s excellent news! Let’s continue to monitor our progress and make any necessary adjustments to ensure we maintain this positive trend.

More Examples of Problem Solving Scenarios on the next page…

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7 Problem Solving Skills That Aren’t Just Buzzwords (+ Resume Example)

• Júlia Mlčúchova , 
• Updated April 8, 2024 9 min read

Problem-solving skills are something everybody should include on their resume, yet only a few seem to understand what these skills actually are. If you've always felt that the term "problem-solving skills" is rather vague and wanted to know more, you've come to the right place.

In this article, we're going to explain what problem-solving skills really mean. We'll talk about what makes up good problem-solving skills and give you tips on how to get better at them. You'll also find out how to make your problem-solving abilities look more impressive to those who might want to hire you.

Sounds good, right? Curious to learn more? 

In this article we’ll show you:

• What are problem solving skills;
• Why are they important; 
• Specific problem solving skills examples;
• How to develop your problem solving skills;
• And, how to showcase them on your resume.

Table of Contents

Click on a section to skip

What are problem solving skills?

Why are problem solving skills important, the best 7 problem solving skills examples, how to develop problem solving skills, problem solving skills resume example, key takeaways: problem solving skills.

First of all, they're more than just a buzzword!

Problem-solving skills are a set of specific abilities that allow you to deal with unexpected situations in the workplace, whether it be job related or team related. 

It's a complex process that involves several “sub skills” or “sub steps,” namely:

• Recognizing and identifying the issue at hand.
• Breaking the problem down into smaller parts and analyzing how they relate to one another. 
• Creating potential solutions to the problem, evaluating them and picking the best one.  
• Applying the chosen solution and assessing its outcome. 
• Learning from the whole process to deal with future problems more effectively. 

As you can see, it's not just about solving problems that are right in front of us, but also about predicting potential issues and being prepared to deal with them before they arise.  

Despite what you may believe, problem-solving skills aren't just for managers . 

Think about it this way: Why do employers hire employees in the first place? To solve problems for them!

And, as we all know, problems don't discriminate. In other words, it doesn't matter whether you're just an intern, an entry-level professional, or a seasoned veteran, you'll constantly face some kind of challenges. And the only difference is in how complex they will get.

This is also reflected in the way employers assess suitability of potential job candidates. 

In fact, research shows that the ability to deal with unexpected complications is prioritized by an overwhelming 60% of employers across all industries, making it one of the most compelling skills on your resume.

So, regardless of your job description or your career level, you're always expected to find solutions for problems, either independently or as a part of a team. 

And that's precisely what makes problem-solving skills so invaluable and universal ! 

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As we've said before, problem-solving isn't really just one single skill. 

Instead, your ability to handle workplace issues with composure depends on several different “sub-skills”. 

So, which specific skills make an employee desirable even for the most demanding of recruiters? 

In no particular order, you should focus on these 7 skills : 

• Analytical skills
• Research skills
• Critical thinking 
• Decision-making
• Collaboration
• Having a growth mindset

Let's have a look at each of them in greater detail!

#1 Analytical skills

Firstly, to truly understand complex problems, you need to break them down into more manageable parts . Then, you observe them closely and ask yourself: “ Which parts work and which don't,” How do these parts contribute to the problem as a whole,” and "What exactly needs to be fixed?” In other words, you gather data , you study it, and compare it - all to pinpoint the cause of the issue as closely as possible.

#2 Research skills

Another priceless tool is your research skills (sometimes relying on just one source of information isn't enough). Besides, to make a truly informed decision , you'll have to dig a little deeper. Being a good researcher means looking for potential solutions to a problem in a wider context. For example: going through team reports, customer feedback, quarterly sales or current market trends.  

#3 Critical thinking

Every employer wants to hire people who can think critically. Yet, the ability to evaluate situations objectively and from different perspectives , is actually pretty hard to come by. But as long as you stay open-minded, inquisitive, and with a healthy dose of skepticism, you'll be able to assess situations based on facts and evidence more successfully. Plus, critical thinking comes in especially handy when you need to examine your own actions and processes. 

 #4 Creativity

Instead of following the old established processes that don't work anymore, you should feel comfortable thinking outside the box. The thing is, problems have a nasty habit of popping up unexpectedly and rapidly. And sometimes, you have to get creative in order to solve them fast. Especially those that have no precedence. But this requires a blend of intuition, industry knowledge, and quick thinking - a truly rare combination. 

#5 Decision-making

The analysis, research, and brainstorming are done. Now, you need to look at the possible solutions, and make the final decision (informed, of course). And not only that, you also have to stand by it ! Because once the train gets moving, there's no room for second guessing. Also, keep in mind that you need to be prepared to take responsibility for all decisions you make. That's no small feat! 

#6 Collaboration

Not every problem you encounter can be solved by yourself alone. And this is especially true when it comes to complex projects. So, being able to actively listen to your colleagues, take their ideas into account, and being respectful of their opinions enables you to solve problems together. Because every individual can offer a unique perspective and skill set. Yes, democracy is hard, but at the end of the day, it's teamwork that makes the corporate world go round. 

#7 Having a growth mindset

Let's be honest, no one wants their work to be riddled with problems. But facing constant challenges and changes is inevitable. And that can be scary! However, when you're able to see these situations as opportunities to grow instead of issues that hold you back, your problem solving skills reach new heights. And the employers know that too!

Now that we've shown you the value problem-solving skills can add to your resume, let's ask the all-important question: “How can I learn them?”

Well…you can't. At least not in the traditional sense of the word. 

Let us explain: Since problem-solving skills fall under the umbrella of soft skills , they can't be taught through formal education, unlike computer skills for example. There's no university course that you can take and graduate as a professional problem solver. 

But, just like other interpersonal skills, they can be nurtured and refined over time through practice and experience. 

Unfortunately, there's no one-size-fits-all approach, but the following tips can offer you inspiration on how to improve your problem solving skills:

• Cultivate a growth mindset. Remember what we've said before? Your attitude towards obstacles is the first step to unlocking your problem-solving potential. 
• Gain further knowledge in your specialized field. Secondly, it's a good idea to delve a little deeper into your chosen profession. Because the more you read on a subject, the easier it becomes to spot certain patterns and relations.  
• Start with small steps. Don't attack the big questions straight away — you'll only set yourself up for failure. Instead, start with more straightforward tasks and work your way up to more complex problems. 
• Break problems down into more digestible pieces. Complex issues are made up of smaller problems. And those can be further divided into even smaller problems, and so on. Until you're left with only the basics. 
• Don't settle for a single solution. Instead, keep on exploring other possible answers.
• Accept failure as a part of the learning process. Finally, don't let your failures discourage you. After all, you're bound to misstep a couple of times before you find your footing. Just keep on practicing. 

How to improve problem solving skills with online courses

While it’s true that formal education won’t turn you into a master problem solver, you can still hone your skills with courses and certifications offered by online learning platforms :

• Analytical skills. You can sharpen your analytical skills with Data Analytics Basics for Everyone from IBM provided by edX (Free); or Decision Making and Analytical Thinking: Fortune 500 provided by Udemy (＄21,74).
• Creativity. And, to unlock your inner creative mind, you can try Creative Thinking: Techniques and Tools for Success from the Imperial College London provided by Coursera (Free).
• Critical thinking. Try Introduction to Logic and Critical Thinking Specialization from Duke University provided by Coursera (Free); or Logical and Critical Thinking offered by The University of Auckland via FutureLearn.  
• Decision-making. Or, you can learn how to become more confident when it's time to make a decision with Decision-Making Strategies and Executive Decision-Making both offered by LinkedIn Learning (1 month free trial).
• Communication skills . Lastly, to improve your collaborative skills, check out Communicating for Influence and Impact online at University of Cambridge. 

The fact that everybody and their grandmothers put “ problem-solving skills ” on their CVs has turned the phrase into a cliche. 

But there's a way to incorporate these skills into your resume without sounding pretentious and empty. Below, we've prepared a mock-up resume that manages to do just that.

FYI, if you like this design, you can use the template to create your very own resume. Just click the red button and fill in your information (or let the AI do it for you).

Problem solving skills on resume example

This resume was written by our experienced resume writers specifically for this profession.

Why this example works?

• Firstly, the job description itself is neatly organized into bullet points .  
• Instead of simply listing soft skills in a skills section , you can incorporate them into the description of your work experience entry.  
• Also, the language here isn't vague . This resume puts each problem-solving skill into a real-life context by detailing specific situations and obstacles. 
• And, to highlight the impact of each skill on your previous job position, we recommend quantifying your results whenever possible. 
• Finally, starting each bullet point with an action verb (in bold) makes you look more dynamic and proactive.

To sum it all up, problem-solving skills continue gaining popularity among employers and employees alike. And for a good reason!

Because of them, you can overcome any obstacles that stand in the way of your professional life more efficiently and systematically. 

In essence, problem-solving skills refer to the ability to recognize a challenge, identify its root cause, think of possible solutions , and then implement the most effective one. 

Believing that these skills are all the same would be a serious misconception. In reality, this term encompasses a variety of different abilities , including:

In short, understanding, developing, and showcasing these skills, can greatly boost your chances at getting noticed by the hiring managers. So, don't hesitate and start working on your problem-solving skills right now!

Julia is an experienced career writer at Kickresume, who brings you expert tips on how to score big in the job market. From helping people improve their English to gain admission to their dream university, to guiding them on how to advance professionally, it would seem that her own career is also on a steadfast trajectory. Julia holds a degree in Anglophone studies from Metropolitan University in Prague, where she also resides. Apart from creative writing and languages, she takes a keen interest in literature and theatre.

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26 Expert-Backed Problem Solving Examples – Interview Answers

Published: February 13, 2023

Interview Questions and Answers

Actionable advice from real experts:

Biron Clark

Former Recruiter

Contributor

Dr. Kyle Elliott

Career Coach

Hayley Jukes

Editor-in-Chief

Biron Clark , Former Recruiter

Kyle Elliott , Career Coach

Hayley Jukes , Editor

As a recruiter , I know employers like to hire people who can solve problems and work well under pressure.

 A job rarely goes 100% according to plan, so hiring managers are more likely to hire you if you seem like you can handle unexpected challenges while staying calm and logical.

But how do they measure this?

Hiring managers will ask you interview questions about your problem-solving skills, and they might also look for examples of problem-solving on your resume and cover letter. 

In this article, I’m going to share a list of problem-solving examples and sample interview answers to questions like, “Give an example of a time you used logic to solve a problem?” and “Describe a time when you had to solve a problem without managerial input. How did you handle it, and what was the result?”

• Problem-solving involves identifying, prioritizing, analyzing, and solving problems using a variety of skills like critical thinking, creativity, decision making, and communication.
• Describe the Situation, Task, Action, and Result ( STAR method ) when discussing your problem-solving experiences.
• Tailor your interview answer with the specific skills and qualifications outlined in the job description.
• Provide numerical data or metrics to demonstrate the tangible impact of your problem-solving efforts.

What are Problem Solving Skills? 

Problem-solving is the ability to identify a problem, prioritize based on gravity and urgency, analyze the root cause, gather relevant information, develop and evaluate viable solutions, decide on the most effective and logical solution, and plan and execute implementation. 

Problem-solving encompasses other skills that can be showcased in an interview response and your resume. Problem-solving skills examples include:

• Critical thinking
• Analytical skills
• Decision making
• Research skills
• Technical skills
• Communication skills
• Adaptability and flexibility

Why is Problem Solving Important in the Workplace?

Problem-solving is essential in the workplace because it directly impacts productivity and efficiency. Whenever you encounter a problem, tackling it head-on prevents minor issues from escalating into bigger ones that could disrupt the entire workflow. 

Beyond maintaining smooth operations, your ability to solve problems fosters innovation. It encourages you to think creatively, finding better ways to achieve goals, which keeps the business competitive and pushes the boundaries of what you can achieve. 

Effective problem-solving also contributes to a healthier work environment; it reduces stress by providing clear strategies for overcoming obstacles and builds confidence within teams. 

Examples of Problem-Solving in the Workplace

• Correcting a mistake at work, whether it was made by you or someone else
• Overcoming a delay at work through problem solving and communication
• Resolving an issue with a difficult or upset customer
• Overcoming issues related to a limited budget, and still delivering good work through the use of creative problem solving
• Overcoming a scheduling/staffing shortage in the department to still deliver excellent work
• Troubleshooting and resolving technical issues
• Handling and resolving a conflict with a coworker
• Solving any problems related to money, customer billing, accounting and bookkeeping, etc.
• Taking initiative when another team member overlooked or missed something important
• Taking initiative to meet with your superior to discuss a problem before it became potentially worse
• Solving a safety issue at work or reporting the issue to those who could solve it
• Using problem solving abilities to reduce/eliminate a company expense
• Finding a way to make the company more profitable through new service or product offerings, new pricing ideas, promotion and sale ideas, etc.
• Changing how a process, team, or task is organized to make it more efficient
• Using creative thinking to come up with a solution that the company hasn’t used before
• Performing research to collect data and information to find a new solution to a problem
• Boosting a company or team’s performance by improving some aspect of communication among employees
• Finding a new piece of data that can guide a company’s decisions or strategy better in a certain area

Problem-Solving Examples for Recent Grads/Entry-Level Job Seekers

• Coordinating work between team members in a class project
• Reassigning a missing team member’s work to other group members in a class project
• Adjusting your workflow on a project to accommodate a tight deadline
• Speaking to your professor to get help when you were struggling or unsure about a project
• Asking classmates, peers, or professors for help in an area of struggle
• Talking to your academic advisor to brainstorm solutions to a problem you were facing
• Researching solutions to an academic problem online, via Google or other methods
• Using problem solving and creative thinking to obtain an internship or other work opportunity during school after struggling at first

How To Answer “Tell Us About a Problem You Solved”

When you answer interview questions about problem-solving scenarios, or if you decide to demonstrate your problem-solving skills in a cover letter (which is a good idea any time the job description mentions problem-solving as a necessary skill), I recommend using the STAR method.

STAR stands for:

It’s a simple way of walking the listener or reader through the story in a way that will make sense to them. 

Start by briefly describing the general situation and the task at hand. After this, describe the course of action you chose and why. Ideally, show that you evaluated all the information you could given the time you had, and made a decision based on logic and fact. Finally, describe the positive result you achieved.

Note: Our sample answers below are structured following the STAR formula. Be sure to check them out!

EXPERT ADVICE

Dr. Kyle Elliott , MPA, CHES Tech & Interview Career Coach caffeinatedkyle.com

How can I communicate complex problem-solving experiences clearly and succinctly?

Before answering any interview question, it’s important to understand why the interviewer is asking the question in the first place.

When it comes to questions about your complex problem-solving experiences, for example, the interviewer likely wants to know about your leadership acumen, collaboration abilities, and communication skills, not the problem itself.

Therefore, your answer should be focused on highlighting how you excelled in each of these areas, not diving into the weeds of the problem itself, which is a common mistake less-experienced interviewees often make.

Tailoring Your Answer Based on the Skills Mentioned in the Job Description

As a recruiter, one of the top tips I can give you when responding to the prompt “Tell us about a problem you solved,” is to tailor your answer to the specific skills and qualifications outlined in the job description. 

Once you’ve pinpointed the skills and key competencies the employer is seeking, craft your response to highlight experiences where you successfully utilized or developed those particular abilities. 

For instance, if the job requires strong leadership skills, focus on a problem-solving scenario where you took charge and effectively guided a team toward resolution. 

By aligning your answer with the desired skills outlined in the job description, you demonstrate your suitability for the role and show the employer that you understand their needs.

Amanda Augustine expands on this by saying:

“Showcase the specific skills you used to solve the problem. Did it require critical thinking, analytical abilities, or strong collaboration? Highlight the relevant skills the employer is seeking.”  

Interview Answers to “Tell Me About a Time You Solved a Problem”

Now, let’s look at some sample interview answers to, “Give me an example of a time you used logic to solve a problem,” or “Tell me about a time you solved a problem,” since you’re likely to hear different versions of this interview question in all sorts of industries.

The example interview responses are structured using the STAR method and are categorized into the top 5 key problem-solving skills recruiters look for in a candidate.

1. Analytical Thinking

Situation: In my previous role as a data analyst , our team encountered a significant drop in website traffic.

Task: I was tasked with identifying the root cause of the decrease.

Action: I conducted a thorough analysis of website metrics, including traffic sources, user demographics, and page performance. Through my analysis, I discovered a technical issue with our website’s loading speed, causing users to bounce. 

Result: By optimizing server response time, compressing images, and minimizing redirects, we saw a 20% increase in traffic within two weeks.

2. Critical Thinking

Situation: During a project deadline crunch, our team encountered a major technical issue that threatened to derail our progress.

Task: My task was to assess the situation and devise a solution quickly.

Action: I immediately convened a meeting with the team to brainstorm potential solutions. Instead of panicking, I encouraged everyone to think outside the box and consider unconventional approaches. We analyzed the problem from different angles and weighed the pros and cons of each solution.

Result: By devising a workaround solution, we were able to meet the project deadline, avoiding potential delays that could have cost the company $100,000 in penalties for missing contractual obligations.

3. Decision Making

Situation: As a project manager , I was faced with a dilemma when two key team members had conflicting opinions on the project direction.

Task: My task was to make a decisive choice that would align with the project goals and maintain team cohesion.

Action: I scheduled a meeting with both team members to understand their perspectives in detail. I listened actively, asked probing questions, and encouraged open dialogue. After carefully weighing the pros and cons of each approach, I made a decision that incorporated elements from both viewpoints.

Result: The decision I made not only resolved the immediate conflict but also led to a stronger sense of collaboration within the team. By valuing input from all team members and making a well-informed decision, we were able to achieve our project objectives efficiently.

4. Communication (Teamwork)

Situation: During a cross-functional project, miscommunication between departments was causing delays and misunderstandings.

Task: My task was to improve communication channels and foster better teamwork among team members.

Action: I initiated regular cross-departmental meetings to ensure that everyone was on the same page regarding project goals and timelines. I also implemented a centralized communication platform where team members could share updates, ask questions, and collaborate more effectively.

Result: Streamlining workflows and improving communication channels led to a 30% reduction in project completion time, saving the company $25,000 in operational costs.

5. Persistence 

Situation: During a challenging sales quarter, I encountered numerous rejections and setbacks while trying to close a major client deal.

Task: My task was to persistently pursue the client and overcome obstacles to secure the deal.

Action: I maintained regular communication with the client, addressing their concerns and demonstrating the value proposition of our product. Despite facing multiple rejections, I remained persistent and resilient, adjusting my approach based on feedback and market dynamics.

Result: After months of perseverance, I successfully closed the deal with the client. By closing the major client deal, I exceeded quarterly sales targets by 25%, resulting in a revenue increase of $250,000 for the company.

Tips to Improve Your Problem-Solving Skills

Throughout your career, being able to showcase and effectively communicate your problem-solving skills gives you more leverage in achieving better jobs and earning more money .

So to improve your problem-solving skills, I recommend always analyzing a problem and situation before acting.

 When discussing problem-solving with employers, you never want to sound like you rush or make impulsive decisions. They want to see fact-based or data-based decisions when you solve problems.

Don’t just say you’re good at solving problems. Show it with specifics. How much did you boost efficiency? Did you save the company money? Adding numbers can really make your achievements stand out.

To get better at solving problems, analyze the outcomes of past solutions you came up with. You can recognize what works and what doesn’t.

Think about how you can improve researching and analyzing a situation, how you can get better at communicating, and deciding on the right people in the organization to talk to and “pull in” to help you if needed, etc.

Finally, practice staying calm even in stressful situations. Take a few minutes to walk outside if needed. Step away from your phone and computer to clear your head. A work problem is rarely so urgent that you cannot take five minutes to think (with the possible exception of safety problems), and you’ll get better outcomes if you solve problems by acting logically instead of rushing to react in a panic.

You can use all of the ideas above to describe your problem-solving skills when asked interview questions about the topic. If you say that you do the things above, employers will be impressed when they assess your problem-solving ability.

More Interview Resources

• 3 Answers to “How Do You Handle Stress?”
• How to Answer “How Do You Handle Conflict?” (Interview Question)
• Sample Answers to “Tell Me About a Time You Failed”

About the Author

Biron Clark is a former executive recruiter who has worked individually with hundreds of job seekers, reviewed thousands of resumes and LinkedIn profiles, and recruited for top venture-backed startups and Fortune 500 companies. He has been advising job seekers since 2012 to think differently in their job search and land high-paying, competitive positions. Follow on Twitter and LinkedIn .

Read more articles by Biron Clark

About the Contributor

Kyle Elliott , career coach and mental health advocate, transforms his side hustle into a notable practice, aiding Silicon Valley professionals in maximizing potential. Follow Kyle on LinkedIn .

About the Editor

Hayley Jukes is the Editor-in-Chief at CareerSidekick with five years of experience creating engaging articles, books, and transcripts for diverse platforms and audiences.

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How to Teach Problem-Solving Skills to Children and Preteens

• By Ashley Cullins

Whether it’s a toy-related conflict, a tough math equation, or negative peer pressure, kids of ALL ages face problems and challenges on a daily basis.

As parents or teachers, we can’t always be there to solve every problem for our children. In fact, this isn’t our job. Our job is to TEACH our children how to solve problems by themselves . This way, they can become confident , independent, and successful individuals.

Instead of giving up or getting frustrated when they encounter a challenge, kids with problem-solving skills manage their emotions, think creatively, and persist until they find a solution. Naturally, these abilities go hand-in-hand with a  growth mindset .

Before you continue, we thought you might like to download our FREE Your Words Matter Volume 2 Kit . With these 10 one-page parenting guides, you will know exactly how to speak to your child to help them stand up for themselves, be more confident, and develop a growth mindset.

So HOW do you teach problem-solving skills to kids?

Well, it depends on their age . As cognitive abilities and the size of the child’s challenges grow/evolve over time, so should your approach to teaching problem-solving skills.

Read on to learn key strategies for teaching problem-solving to kids, as well as some age-by-age ideas and activities.

3 General Strategies to Teach Problem-Solving at Any Age

1. model effective problem-solving .

When YOU encounter a challenge, do a “think-aloud” for the benefit of your child. MODEL how to apply the same problem-solving skills you’ve been working on together, giving the real-world examples that she can implement in her own life.

At the same time, show your child a willingness to make mistakes . Everyone encounters problems, and that’s okay. Sometimes the first solution you try won’t work, and that’s okay too!  

When you model problem-solving, explain that there are some things that are out of our control. As we're solving a problem at hand we should focus on the things we CAN actually control.

You and your child can listen to Episode 35  of the Big Life Kids Podcast to learn about focusing on what you can control.

2. Ask for Advice

Ask your kids for advice when you have a problem. This teaches them that it’s common to make mistakes and face challenges. It also gives them the opportunity to practice problem-solving skills.

Plus, when you indicate that their ideas are valued ,  they’ll gain the confidence to attempt solving problems on their own.

3. Don’t Provide “The Answer”

As difficult as it may be, allow your child to struggle, sometimes fail , and ultimately LEARN  from experiencing consequences.

Now, let’s take a look at some age-specific strategies and activities. The ages listed below are general guidelines, feel free to choose any strategies or activities that you feel will work for YOUR child.

Use Emotion Coaching

To step into a problem-solving mindset, young children need to first learn to  manage their emotions . After all, it’s difficult for a small child to logically consider solutions to a problem if he’s mid-tantrum.

One way to accomplish this is by using the  emotion coaching process  outlined by John Gottman.

First,  teach your kids that ALL emotions are acceptable. There are NO “bad” emotions. Even seemingly negative emotions like anger, sadness, and frustration can teach us valuable lessons. What matters is how we  respond  to these emotions.

Second,   follow this process:

• Step One: Naming and validating emotions.  When your child is upset, help her process the way she’s feeling. Say something like,  “I understand that you’re upset because Jessica is playing with the toy you wanted.”
• Step Two:   Processing  emotions.  Guide your child to her  calming space. If she doesn't have one, it's a good idea to create one.  Let her calm her body and process her emotions so she can problem-solve, learn, and grow. 
• Step Three: Problem Solving.  Brainstorm solutions with your child, doing more   LISTENING   than talking during the conversation. This allows your child to practice her problem-solving skills, and she’s more likely to actually implement the solutions she came up with herself.

Say, “Show Me the Hard Part”

When your child struggles or feels frustrated, try a technique suggested by mom and parenting blogger Lauren Tamm . Simply say, “Show me the hard part.”

This helps your child identify the ROOT   of the problem, making it less intimidating and easier to solve.

Repeat back what your child says,  “So you’re saying…”

Once you both understand the real problem, prompt your child to come up with solutions . “There must be some way you can fix that…” or  “There must be something you can do…”

Now that your child has identified “the hard part,” she’ll likely be able to come up with a solution. If not, help her brainstorm some ideas. You may try asking the question, “If you DID  know, what would you think?” and see what she comes up with.

Problem-Solve with Creative Play

Allow your child to choose activities and games based on her  interests . Free play provides plenty of opportunities to navigate and creatively solve problems.

Children often learn best through play. Playing with items like blocks, simple puzzles, and dress-up clothes can teach your child the process of problem-solving.

Even while playing, your child thinks critically:  Where does this puzzle piece fit? What does this do? I want to dress up as a queen. What should I wear?   Where did I put my tiara? Is it under the couch?

Problem-Solve with Storybooks

Read age-appropriate stories featuring characters who experience problems, such as:

• Ladybug Girl and Bumblebee Boy by Jacky Davis: The story of two friends who want to play together but can’t find a game to agree on. After taking turns making suggestions, they arrive at a game they both want to play: Ladybug Girl and Bumblebee Boy.
• The Curious George Series by Margaret and H.E. Rey: A curious little monkey gets into and out of dilemmas, teaching kids to find solutions to problems of their own.
• Ira Sleeps Over by Bernard Waber: Ira’s thrilled to have a sleepover at his friend Reggie’s house. But there’s one problem: Should he or should he not bring his teddy bear? It may seem small, but this is the type of early social problem your child might relate to.

Connect these experiences to similar events in your child’s own life, and ASK your child HOW the characters in these stories could solve their problems. Encourage a variety of solutions, and discuss the possible outcomes of each.

This is a form of dialogue reading , or actively ENGAGING   your child in the reading experience. Interacting with the text instead of passively listening can “turbocharge” the development of literacy skills such as comprehension in preschool-aged children.

By asking questions about the characters’ challenges, you can also give your child’s problem-solving abilities a boost.

You can even have your child role-play the problem and potential solutions to reinforce the lesson.  

For book suggestions, refer to our Top 85 Growth Mindset Books for Children & Adults list.

Teach the Problem-Solving Steps

Come up with a simple problem-solving process for your child, one that you can consistently implement. For example, you might try the following five steps:

• Step 1: What am I feeling?  Help your child understand what she’s feeling in the moment (frustration, anger, curiosity, disappointment, excitement, etc.)  Noticing and naming emotions will diffuse  their charge and give your child a chance to take a step back.
• Step 2: What’s the problem?  Guide your child to identify the specific problem. In most cases, help her take responsibility for what happened rather than pointing fingers. For instance, instead of, “Joey got me in trouble at recess,” your child might say, “I got in trouble at recess for arguing with Joey.”
• Step 3:   What are the solutions?  Encourage your child to come up with as many solutions as possible. At this point, they don’t even need to be “good” solutions. They’re just brainstorming here, not yet evaluating the ideas they’ve generated.
• Step 4: What would happen if…? What would happen if your child attempted each of these solutions? Is the solution safe and fair? How will it make others feel? You can also try role-playing at this step. It’s important for your child to consider BOTH  positive and negative consequences of her actions.
• Step 5: Which one will I try?  Ask your child to pick one or more solutions to try. If the solution didn't work, discuss WHY and move on to another one. Encourage your child to keep trying until the problem is solved. 

Consistently practice these steps so that they become second nature, and model solving problems of your own the same way.  It's a good idea to   reflect :   What worked? What didn’t? What can you do differently next time?

Problem-Solve with Craft Materials

Crafting is another form of play that can teach kids to solve problems creatively.

Provide your child with markers, modeling clay, cardboard boxes, tape, paper, etc. They’ll come up with all sorts of interesting creations and inventive games with these simple materials.

These “open-ended toys” don’t have a “right way to play,” allowing your child to get creative and generate ideas independently .

Ask Open-Ended Questions

Asking open-ended questions improves a child’s ability to think critically and creatively, ultimately making them better problem-solvers. Examples of open-ended questions include:

• How could we work together to solve this?
• How did you work it out? or How do you know that?
• Tell me about what you built, made, or created.
• What do you think will happen next?
• What do you think would happen if…?
• What did you learn?
• What was easy? What was hard?
• What would you do differently next time?

Open-ended questions have no right answer and can’t be answered with a simple “Yes” or “No.”

You can ask open-ended questions even when your child isn’t currently solving a problem to help her practice her thinking skills, which will come in handy when she does have a problem to solve.

If you need some tips on how to encourage a growth mindset in your child, don't forget to download our FREE Your Words Matter Volume 2 Kit .

Break Down Problems into Chunks

This strategy is a more advanced version of “Show me the hard part.”

The bigger your child gets, the bigger her problems get too. When your child is facing a challenge that seems overwhelming or insurmountable, encourage her to break it into smaller, more manageable chunks.

For instance, let’s say your child has a poor grade in history class. Why is the grade so low? What are the causes of this problem?

As usual, LISTEN as your child brainstorms, asking open-ended questions to help if she gets stuck.

If the low grade is the result of missing assignments, perhaps your child can make a list of these assignments and tackle them one at a time. Or if tests are the issue, what’s causing your child to struggle on exams?

Perhaps she’s distracted by friends in the class, has trouble asking for help, and doesn’t spend enough time studying at home. Once you’ve identified these “chunks,” help your child tackle them one at a time until the problem is solved.

Show “ The Broken Escalator Video ”

Discuss the importance of embracing challenges and solving problems independently with the “broken escalator video.”

In the video, an escalator unexpectedly breaks. The people on the escalator are “stuck” and yelling for help. At this age, it’s likely that your child will find the video funny and immediately offer a solution: “Just walk! Get off the escalator!”

Tell your child that this is a simple example of how people sometimes act in difficult situations. Ask, “Why do you think they didn’t get off the escalator?” (they didn’t know how, they were waiting for help, etc.)

Sometimes, your child might feel “stuck” when facing problems. They may stop and ask for help before even attempting to find a solution. Encourage your child to embrace challenges and work through problems instead.

Problem-Solve with Prompts

Provide your child or a group of children with materials such as straws, cotton balls, yarn, clothespins, tape, paper clips, sticky notes, Popsicle sticks, etc.

With just these materials, challenge your kids to solve unusual problems like:

• Make a leprechaun trap
• Create a jump ramp for cars
• Design your own game with rules
• Make a device for two people to communicate with one another

This is a fun way to practice critical thinking and creative problem-solving. Most likely, it will take multiple attempts to find a solution that works, which can apply to just about any aspect of life.

Make Them Work for It

When your child asks for a new toy, technology, or clothes, have her make a plan to obtain the desired item herself. Not only will your child have to brainstorm and evaluate solutions, but she’ll also gain confidence .

Ask your child HOW she can earn the money for the item that she wants, and encourage her as she works toward her goal .

Put It on Paper

Have your child write out their problems on paper and brainstorm some potential solutions.

But now, she takes this process a step further: After attempting each solution, which succeeded? Which were unsuccessful? Why ?

This helps your child reflect on various outcomes, learning what works and what doesn’t. The lessons she learns here will be useful when she encounters similar problems in the future.

Play Chess Together

Learning to play chess is a great way for kids to learn problem-solving AND build their brains at the same time. It requires players to use critical thinking, creativity, analysis of the board, recognize patterns, and more. There are online versions of the game, books on how to play, videos, and other resources. Don’t know how to play? Learn with your teen to connect and problem solve together!

Have Them Learn To Code

Our teens and tweens are already tech-savvy and can use their skills to solve problems by learning to code. Coding promotes creativity, logic, planning, and persistence . There are many great tools and online or in-person programs that can boost your child’s coding skills.

Encourage to Start a Meaningful Project

This project has to be meaningful to your teen, for example starting a YouTube channel. Your teen will practice problem-solving skills as they’re figuring out how to grow their audience, how to have their videos discovered, and much more. 

In the Big Life Journal - Teen Edition , there’s a section that guides them through planning their YouTube channel and beginning the problem-solving process.

Apply the SODAS Method

Looking for a game plan that your teen can employ when faced with a problem? The SODAS method can be used for big or small problems. Just remember this simple acronym and follow these ideas:

• D isadvantages
• A dvantages

Encourage to Join Problem-Solving Groups

Does your teen enjoy solving problems in a team? Have them join a group or club that helps them hone their skills in a variety of settings--from science and robotics to debating and international affairs. Some examples of groups include: 

• Odyssey of the Mind
• Debate team
• Science Olympiad

Looking for additional resources?  The Bestseller’s Bundle includes our three most popular printable kits packed with science-based activities, guides, and crafts for children. Our Growth Mindset Kit, Resilience Kit, and Challenges Kit work together as a comprehensive system designed specifically for children ages 5-11.

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25 thoughts on “ How to Teach Problem-Solving Skills to Children and Preteens ”

I love, love, love the point about emotional coaching. It’s so important to identify how children are feeling about a problem and then approach the solutions accordingly.

Thank you for putting this together. I wrote an article on problem-solving specifically from the point of view of developing a STEM aptitude in kids, if you like to check it out – https://kidpillar.com/how-to-teach-problem-solving-to-your-kids-5-8-years/

I feel that these techniques will work for my kid.. Worthy.. Thank you

I love you guys

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25 Fun Problem Solving Activities for Kids

Problem-solving activities for kids : Explore 24 fun problem-solving games and activities, and learn effective tips and strategies to teach kids problem-solving skills. If you want to explore problem-solving strategies more in-depth, you can also grab our workbook “ Problem-Solving for Kids ” (printable resource).

Problem-solving is the cognitive process of finding solutions to challenges or complex situations.

A systematic approach to problem-solving tends to include defining the problem, gathering information and data, generating potential solutions, evaluating the pros and cons of each solution, making a decision, and implementing the chosen solution.

Effective problem-solving often requires critical thinking, a good dose of creativity, and the ability to consider multiple perspectives. It may also involve identifying patterns, breaking down a problem into manageable chunks, and applying our logic to develop solutions.

Problem-solving is present in everyday situations and across all fields: business, science, personal life, and education. There is not one single aspect in our lives where we don’t need to apply our problem-solving skills.

Table of Contents

• Problem-solving steps
• Development of problem-solving in childhood
• Benefits of developing problem-solving skills
• 10 Tips to teach kids problem-solving skills
• 10 Examples of problem-solving strategies
• 25 Problem-solving activities and games for kids

Problem-Solving Steps

Some key components of problem-solving include:

• Identifying the problem Recognizing and defining the issue or challenge that needs to be addressed.
• Analyzing the problem Investigating and understanding the underlying causes, factors, and relationships related to the problem.
• Generating solutions Generating potential solutions or strategies to address the problem.
• Evaluating all possible solutions (Pros and Cons Analysis) Assessing the feasibility, effectiveness, and potential consequences of each solution. Considering the positive and negative aspects of each solution.
• Decision-making Selecting the best solution based on our analysis and judgment.
• Implementing the best solution Actioning our chosen solution
• Monitoring progress and results
• Reflecting on the outcomes Reviewing and evaluating the outcomes of the implemented solution, learning from the experience, and making adjustments if necessary.

Development of Problem-Solving Skills in Childhood

Children begin to develop problem-solving skills from a very early age, and these skills continue to develop and refine throughout childhood and adolescence.

Babies soon learn about action and reaction. And, as early as eight months, they begin to acquire an understanding of cause and effect (they shake a rattle, it makes a sound; they push a toy, it falls)

Between 13 and 24 months, they start solving simple problems through trial and error and engage in symbolic play using their imagination.

As children progress into middle childhood (ages 7-11), they develop more advanced problem-solving skills. They become capable of understanding multiple perspectives and can consider multiple factors when solving problems. They start using logic and reasoning to solve increasingly complex problems.

During adolescence (ages 12 and up), problem-solving skills continue to develop. Teenagers can generate and test hypotheses and use deductive and inductive reasoning to arrive at solutions.

Each child will develop their problem-solving skills at their own pace. Some children may show advanced problem-solving abilities at an earlier age. Others may require more time and experience to develop these skills fully.

Benefits of Developing Problem-Solving Skills in Children

Problem-solving skills in children are crucial for children’s cognitive, social, and emotional development. It equips them to approach challenges, think critically, make informed decisions, and find creative solutions. 

The benefits of good problem-solving skills in children include:

• Positive impact on self-esteem and confidence Identifying, analyzing, and solving their problems contributes to our kids’ sense of competence .
• Fosters Independence and Autonomy When our kids are able to problem-solve on their own, they take one more step toward independence
• Academic Success Problem-solving skills contribute to academic achievement, as they help students analyze and solve complex problems across various subjects.
• Cognitive Development Problem-solving fosters cognitive skills such as logical reasoning, analytical thinking, and abstract reasoning.
• Critical Thinking Problem-solving enhances critical thinking abilities, enabling children to evaluate information, identify biases, and make informed judgments.
• Creativity Problem-solving promotes creativity by encouraging children to think outside the box, generate innovative ideas, and explore multiple solutions.
• Emotional Resilience Problem-solving skills enhance emotional resilience by enabling children to manage and cope with challenges effectively, reducing stress and promoting well-being.
• Improved Social Interactions/Relationships Problem-solving abilities contribute to better social interactions, conflict resolution , and peer collaboration, promoting healthy relationships.
• Future career success Problem-solving skills are highly valued in the workplace and can positively influence future career success.

10+ Helpful Tips to Teach Kids Problem-Solving Skills

Teaching problem-solving skills to kids is an important part of their cognitive development. It helps them develop critical thinking, creativity, and resilience.

But how can we help our kids and students to develop this essential skill?

We can help our kids and students develop and improve their problem-solving skills in many ways.  These are some helpful tips that you could consider:

• Model problem-solving behavior When you see yourself in a problem-solving situation, verbalize your thought process: “I wonder how I should address this issue. I guess my alternatives could be… They all have positives and negatives….”
• Let them participate in the problem-solving situation “Could you help me solve this puzzle?”
• Provide real-life problem-solving situations Real-life scenarios make problem-solving more meaningful for kids. For example, discuss how to resolve a conflict with a sibling or how to make the morning routine smoother.
• Teach them how to break down problems Show them how to break down complex problems into manageable sub-problems.
• Practice brainstorming Create brainstorming situations where all the family (or the classroom) can contribute to solving a problem
• Teach the value of perseverance Sometimes, we must stick to a situation and persevere before finding a solution. Encourage kids to persevere through challenges and setbacks, emphasizing that mistakes and failures are opportunities for learning.
• Encourage critical thinking Encourage kids to analyze situations, consider different perspectives, and evaluate possible outcomes.
• How could we make your school lunch healthier but still yummy?
• How could we reuse/recycle all this paper?
• What could we do to help you remember all the steps in your night routine?
• Encourage reflection When they can find a solution for a problem, don’t jump to solve it for them. Encourage them to reflect on the problem and find and evaluate alternatives. And after a problem is solved, think about the whole process and the learnings. “How did this work?” “What did you learn” “Do you need to change anything?”
• Foster creativity Provide them with opportunities for imaginative play, creative projects, and brainstorming sessions.
• Teach the value of teamwork Teach kids the importance of working together to solve problems. Engage them in group activities or projects that require teamwork and collaboration. This helps kids learn the value of different perspectives and work together towards an objective while they practice their communication skills.
• Teach decision-making skills Teach kids how to approach problems systematically by going through the steps we have mentioned in our first section.
• Encourage both structured and free play. Structured play can help you create good problem-solving situations, while free play will foster creativity.

Developing problem-solving skills is an ongoing process that will also continue in adulthood. Provide your kids with guidance and support, and celebrate their efforts and achievements along the way.

10 Examples of Problem-Solving Strategies

There are different strategies that can help us solve a wide range of problems. Here are some commonly recognized problem-solving strategies:

1 . Trial and Error : This is the first problem strategy that we ever learn. We start using trial and error strategies in infancy, and it continues serving its purpose in many situations. This strategy involves trying different solutions or approaches and learning from the errors or failures until a successful solution is found.

2. Algorithm: An algorithm is a step-by-step procedure or a set of rules that guarantees a solution to a specific problem. It is a systematic approach to problem-solving that follows a predetermined set of instructions.

3. Heuristics: Heuristics are mental shortcuts or rules of thumb that help simplify problem-solving by providing quick and efficient strategies. While heuristics can be effective in many situations, they may also lead to biases and errors.

4. Divide and Conquer: This strategy involves breaking down a complex problem into smaller, more manageable chunks or steps that make the overall problem easier to tackle.

5. Working Backwards: This strategy involves starting from the desired outcome and working backward to determine the steps or actions needed to reach that outcome. We often use this problem-solving strategy when we set goals.

6. Analogical Reasoning: Analogical reasoning involves drawing parallels between the current problem and a similar problem that has been solved in the past. By applying the solution from the previous problem to the current one, individuals can find a solution more efficiently.

7. Brainstorming: Brainstorming gets lots of brains working on the same problem. It is a great collaborative problem-solving strategy that can bring different perspectives and experiences to the table and may result in lots of creative ideas and solutions. 

8. Decision Matrix: A decision matrix is a systematic approach to evaluating and comparing different options or solutions. It involves creating a matrix that lists alternatives and the criteria for evaluation. It assigns weights or scores to each criterion to come up with the optimal alternative.

9. Root Cause Analysis: Sometimes, we need to understand what is causing a problem before we can attempt to solve it, as different causes may require different approaches (for example, when you are sick, your doctor may need to understand what is causing the problem before prescribing a medicine)

10. Simulation and Modeling: Simulation involves creating a simplified representation or model of a problem situation to gain insights and test different scenarios.

Our choice of strategy will depend on the problem, available resources, and our own personal preferences and circumstances. We may also need to combine strategies or apply different ones to different aspects of a complex problem.

(Disclosure: We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. You can also read our Disclosure & Disclaimer policy  here )

Best Problem-Solving Activities for Kids

Play-based activities are centered around play and are designed to engage children in active learning and exploration. And fun problem-solving activities are a great way to develop children’s critical thinking, creativity, and decision-making skills.

In this section, we will review some problem-solving games and activities that will engage your kids’ critical-thinking skills and creativity.

1. Puzzle Games Puzzles are a fun activity for children of all ages. Young children will enjoy simple puzzles, while older children (and adults!) can have fun with more complex ones. Encourage them to use logical thinking and problem-solving strategies to complete the puzzles.

2. Crosswords A crossword is another fun type of puzzle and a good source of mental stimulation.

3. Sudoku Sudoku is a popular logic-based puzzle that involves filling a grid with numbers.

It can be extremely easy or very challenging, adaptable even for young learners.

Let’s go now for a couple of building challenges!

4. Build the Tallest Tower Give the child a set of materials (Legos, building blocks, wooden blocks, or other construction materials) and ask them to build the tallest tower they can. This simple game will encourage them to problem-solve as they build and figure out how to make the tower stable.

5. Build Towers with Different Materials Ask your child to build three different towers with different materials. Then assess how stable they are and how much weight they can hold. Analyze the pros and cons of using each type of material.

6. Treasure Hunt Set up a treasure hunt with clues leading to hidden objects or rewards. Children will have to follow the clues and solve puzzles to find the ultimate prize. This activity encourages problem-solving, critical thinking, and teamwork.

7. Scavenger Hunt Playing Scavenger Hunt can be a fun way for our kids to put their creative problem-solving skills to good use. Provide them with clues and puzzles that they must solve in order to find the next clue.

8. Mystery Bag Fill a bag with random objects and ask children to come up with creative uses for each item. Encourage them to think outside the box and find innovative solutions.

9. Memory Game While memory games primarily focus on memory retention and recall, they can indirectly contribute to problem-solving skills by developing cognitive abilities such as attention, information processing, and adjusting their strategies.

10. Role-Playing Scenarios Create role-playing scenarios where children have to solve a problem or make decisions. For example, pretend to be stranded on a desert island and ask them to decide what items they will take and how they will survive.

11. Role-Play Social Situations Work in developing social skills with social problem-solving situations.

12. Brainstorming Sessions Choose a topic or problem and hold brainstorming sessions where children can generate as many ideas as possible. Encourage them not to limit themselves (even if alternatives feel unfeasible!)

13. Team Building Activities and Games Engage children in team-building games like building a balloon tower. Each team member will need to collaborate, communicate, and problem-solve together to complete the project.

14. Escape Rooms An escape room is a super fun team problem-solving activity.

In an escape room, participants are locked inside a themed room and must work together to solve puzzles, find clues, and accomplish tasks within a given time limit in order to “escape” from the room.

15. Science Experiments Conduct simple science experiments that involve problem-solving. For example, in the classic “sink or float” experiment, children predict and test which objects will sink or float in water.

Problem-Solving Board Games

There are many board games that will test our kids problems solving activities. These are just a few examples:

16. Cluedo Players must solve a murder mystery by deducing the murderer, the weapon used, and the location of the crime. Players collect and examine clues to eliminate possibilities and make logical deductions.

17. Codenames Another classic game where players are split into two teams and must guess words based on clues from their teammates.

There are many codenames games available, including themes like Disney or Harry Potter.

18. Mastermind Game In this strategy game players take turns setting and solving secret codes

19. Scrabble Scrabble is a classic word game where players form words on a game board using letter tiles.

Kids must use their problem-solving skills to analyze the available letters, consider the best word combination and strategically place those words to score the highest points.

Learning Problem-Solving with Card Games

Card games provide opportunities for kids to develop problem-solving skills such as strategy, memory, pattern recognition, decision-making, and observation.

Just a couple of examples:

20. Uno Uno is a classic card game where kids match cards based on color or number. They need to assess their cards, strategize and make decisions about which cards to play to get rid of their cards while also considering the cards in their opponents’ hands.

21. Go Fish Go Fish is a classic card game where players try to collect sets of cards by asking other players if they have specific cards. Players need to remember which cards they have and make decisions about who to ask and what sets to pursue.

22. Coding Challenges Introduce children to coding activities using platforms like Scratch (or ScratchJr for younger kids), Code.org, or Tynker. Coding involves problem-solving and logical thinking, and children can create interactive stories, games, or animations.

23. Outdoor Problem Solving Take children outside and present them with challenges that require problem-solving, such as building a shelter using natural materials or finding their way through an obstacle course.

24. Problem-Solving Worksheets Help your child follow a systematic approach to problem-solving with these helpful worksheets

25. Goal-Setting Activities for Kids Learning to set goals and make plans to achieve them is also a problem-solving activity. I have several resources to teach kids about goal-setting that I will list below:

• Goal-Setting Activities for Kids
• SMART Goals for Kids
• Goal Tracker Thermometer

Remember to provide guidance and support during these activities while encouraging children to think independently and come up with their own solutions.

Problem-Solving Worksheets

Looking for kid-friendly examples of problem-solving strategies ?

This workbook explores the following  problem-solving strategies  (with child-friendly examples and activities):

• Trial and Error
• Heuristics (Clever shortcuts)
• Divide and Conquer
• Working Backwards
• Brainstorming
• Decision Matrix
• Root Cause Analysis
• Systematic problem-solving

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Skills Sprint: Problem-solving

This is episode 2 of 20 in the Squiggly Careers Skills Sprint. Today, Helen and Sarah talk about problem solving and how to view problems as an interesting opportunity to do something different and avoid getting stuck.

New to our Sprint? Our Skills Sprint is designed to help you create a regular learning habit to support your squiggly career development. ⁠

Each episode in the series is less than 7 minutes long and has ideas for action and recommended resources on a specific topic. ⁠

1. Sign up for the sprint and receive a  free guide  to get started 2. Watch our  Sprint on YouTube 3.  Read our books  ‘The Squiggly Career’ and ‘You Coach You’

If you have any questions or feedback (which we love!) you can email us at  [email protected]

Episode Transcript

Podcast: Skills Sprint: Problem-solving

Date: 6 August 2024

00:00:00: Introduction 00:02:21: Idea for action 1: minimum viable progress 00:03:47: Idea for action 2: be flexible with your fix

00:05:06: Useful resources 00:06:03: Final thoughts

Interview Transcription

Sarah Ellis : We're on day 2 of the Squiggly Careers Skills Sprint and today we're talking about problem-solving.

Helen Tupper : So, we think that this is an important skill to prioritise because problems are normal.  They are every day and for everyone, and sometimes these problems are small things, like there's something you're meant to do today and it's going a different way than you maybe expected, and sometimes they're big, they're like, "Oh my gosh, this is not what we wanted, and we don't know how we're going to get through this situation".  But what we want you to do is develop this skill so you don't stall.  Knots are normal, but we don't want you to get stuck in those sorts of problems that we might face at work.  And that's why this skill is such an important one for us to focus on.

Sarah Ellis : And Helen and I were reflecting that we have both worked with people who I think their starting point is that problems are actually almost not problems.  Problems are something that are interesting, they're intriguing, they're an opportunity to do something different.  And that might sound hard at times because they're also frustrating and annoying.  But I think if you can see problem-solving as, "Oh, there's a lot I can learn from this.  Oh, I'd not anticipated this, so maybe I'm going to get to work with some different people, I'm going to challenge myself in a new way", our starting point of, "How do we see solving problems?  Is that a good thing", like we're going to learn, we're going to stretch ourselves, or is it something where we're like, "Oh, not another problem", I think it's just worth knowing the narrative that runs through your head when a problem comes your way.  And inevitably, if you've had a lot of problems, I do think there's a tipping point where you're like, "That's enough problems for one week now". 

But generally, I think, now often when a problem comes our way in the company that we run, I will often think, "Oh, okay", I try to start with that, "Oh, this is interesting".  I try not to just get the emotions that are more sort of angry and annoyed.

Helen Tupper : I feel like you have to get the frustration out sometimes, just get that bit out.  But then, I often think that problems are a reason for us to come together.  So, Sarah and I will often work sort of independently trying to get things done, but when there's a problem, it's like, "Actually, we need to do this together".  So, sometimes they're an opportunity for us to connect and talk things through.  So, it's not that I want to create problems for that, but I do value the connection that we get from them. 

Sarah Ellis : And I think often when we come together, you see our different styles of problem-solving.  And I think it's worth knowing, what do you bring to problem solving?  How can your strengths connect to solving problems?  And one of the things that I found really useful is this idea of minimum viable progress.  So, when you're solving a problem, I'm always quite tempted to stay with solving for quite a long time.  I like completeness, I want to think it through properly, and I want to shape the solution so all the pieces of the puzzle feel right and sorted.  And then I can go, "Oh, good, solved.  Presented the solution to that problem".  But I think the reality is, problems are messy and unstructured and you never solve all of a problem all at the same time. 

So, I've learned that the best approach to problem solving is like, "What can I do quick?  What can I do fast?  How can I prototype some sort of solution to share with someone else?"  Because, I think you very rarely solve problems brilliantly all by yourself, or I don't, maybe it's just me, but I don't.  But I think if you can do something, you've got to kind of figure out for yourself first what you think, how you might go about unravelling this problem or making progress; but what could you create in a way where you can get some fast feedback, where you can say to somebody, who maybe could be a sounding board for you, "I've got this problem, I can sort of see three or four potential solutions, I'd love to get your fast feedback on them".  And that sort of minimum viable progress, that's a bit of a mantra I have in mind every time I try to solve a problem.

Helen Tupper : I think my idea for action here is, I think it's connected to managing your ego.  So, rather than wanting to be seen as like the saviour, you know, the problem saviour -- 

Sarah Ellis : Yeah, "I've solved it!"

Helen Tupper : Yeah, I think problem-solving is very different to being the problem saviour.  So, the problem saviour is like, "This is my idea.  I think we should do it.  Ta-da, it's done".  And I think it might not be the best idea, and you might not also have everyone else's buy-in.  So, I actually think the skill of problem-solving is more about being flexible with your fix.  So, what I am willing to do is be like, "Okay, this is a problem, call it what it is, it is a bit of a problem, here are some potential ways that we could solve this problem.  What do you think?"  And I think not being over-attached to your idea of how you should save this situation and being the person who puts the ideas forward, but you're flexible, I think you get more buy-in from other people, which is important because you probably can't solve this stuff on your own anyway, and I think you end up with better ideas. 

So, if I say to Sarah, "Okay, what about this?"  And Sarah's like, "Well, I don't think that's going to work".  I don't need to defend that point, because if I fight for it and Sarah's not bought into it, then it's not going to happen anyway.  So, for me, being flexible with my fix, but almost being confident enough to put some solutions forward, but not being over-attached from an ego perspective, by being seen as the saviour of the situation.

Sarah Ellis : So, what resource or person might be useful if you want to get better at problem-solving?

Helen Tupper : So, I think it's a kind of different resource than what we've talked about here, because it's a bit more tool-y.  I think ours has been a bit more, you know, be flexible, minimum viable progress, that's more of an approach.  But it's a very tool-centric book.  It's called The Decision Book.  And the reason this is useful for problem-solving is there's an awful lot of models which I think help you to put your solutions forward in quite a structured way.  It's basically a book of models and matrices, which is like --

Sarah Ellis : I imagine that really appeals to you!

Helen Tupper : -- it's kind of my dream.  But someone tagged me in a post on LinkedIn, because somebody posts a matrix every week; every week on LinkedIn they post a matrix, and I was like, "I love it already.  I don't even know what that matrix is about, but I love that there's a weekly matrix".  But if you like, it might not be the book for everybody, but I think if you like models and matrices as a way of creating clarity so that you can put your problems forward to people, I think this is a really good book to have a look at.

Sarah Ellis : So, that's the end of day 2.  Come back tomorrow for day 3, where we'll be talking about presenting.

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