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What Is a Market Research Analyst? 2024 Guide

Market research analysts pore over trending keywords, survey responses, social media mentions, and more to understand markets, customers, and competitors. Learn more about this high-demand role.

Market research analysts—sometimes called market researchers—help companies develop or maintain a competitive edge by finding and delivering data-backed insights into potential markets, competitors, and even customer behavior. 

They’re an integral part of a company’s overall marketing strategy and in-demand across multiple industries. In fact, the US Bureau of Labor Statistics (BLS) anticipates that job growth for market research analysts will increase by 19 percent by 2031 [ 1 ].  

Learn more about this high-growth role. 

What does a market research analyst do? 

Market research analysts pore over trending keywords, survey responses, social media mentions, and other data to find answers. In essence, they transform information into actionable insights that will help companies develop everything from competitive product launches to effective marketing campaigns.   

Each company’s needs differ, but your responsibilities as a market research analyst may include: 

Developing data collection tools and techniques 

Using data modeling tools

Analyzing data sets and communicating findings 

Contributing data-backed insights to marketing strategy 

Conducting product testing and brand research 

What type of research does a market research analyst conduct? 

A market research analyst conducts qualitative and quantitative research. In other words, they gather statistical data and solicit responses about people’s beliefs, opinions, and experiences.  

An analyst’s research can span multiple areas, including: 

Primary and secondary customer research—everything from demographics to opinions—helps a company develop more targeted marketing and align its products and services with customers’ differing needs. Market research analysts may also identify how companies find, acquire, and retain customers while avoiding churn—or customer loss. 

Primary vs. secondary research: What's the difference?

Primary research  is research you conduct yourself, building original tools or techniques to help you collect new information. Secondary research is published research someone else has done, like a government agency or research think tank.

As a company develops new offerings—like products, services, or ideas—market research about competitors, similar products, and potential sales can help successfully position each launch. Market research analysts investigate new and existing markets, learning as much as possible so they can deliver precise suggestions. 

Both new and established companies rely on brand research to strengthen their position in the market. Conducting a competitive analysis to see how a company’s brand fares against competitors, as well as researching customers’ brand awareness and brand perception, helps them remain competitive. Those findings can also yield insights into customer acquisition, retention, and loyalty. 

Understanding how a company’s customers feel about advertising at all phases of a marketing campaign can produce specific messaging and in turn more impactful campaigns. While this type of research more typically falls under a marketing analyst role, market research analysts at smaller companies may sometimes be called to analyze a company’s marketing strategy.   

Market research analyst job description

Market research analyst jobs typically require a bachelor’s degree and two or three years of experience. More senior-level market research analyst jobs may require a master’s degree.

Majors that can prepare you for a job as a market research analyst: 

Business administration 

Sociology  

Market research analyst technical skills

Data collection tools: Market research analysts gather data from an array of sources, including surveys, social media platforms, keyword trends, and audience insights. Market research analysts use Qualtrics, SurveyMonkey, Typeform, Google Trends, and SEMrush, among many other tools, to learn more about customers, markets, and competitors.

Statistical analysis: Because market research involves working with quantitative data, it’s important to understand how to apply statistical techniques to group your data into relevant and actionable findings. While there are many programs, like the data visualization tools below, that offer a statistical analysis feature, it shouldn’t replace a more foundational knowledge.  

Data visualization: Once a market research analyst has collected relevant data, they need to structure their findings in a comprehensible way. Knowing how to use data dashboards or data analytics suites can help convey important findings to other teams. Market research analysts use data visualization tools like Tableau, Qlikview, and Plotly.  

Programming languages : Although not always necessary, some companies do require market research analysts to know a programming language , such as R, SQL, SAS, or SPSS, which feeds into their data gathering and data interpretation efforts. Make sure to read over job descriptions to learn which language, if any, a company prefers. 

A course, like IBM’s Introduction to R Language , offered on Coursera, can help you learn more about one of the most popular programming languages being used today for data analysis. 

Market research workplace skills 

Interpretation: Parsing data is a critical part of a market research analyst’s role. After gathering the necessary data, you have to interpret those findings in light of a company’s product and marketing needs.  

Critical thinking: Conducting market research means knowing how to ask the right questions in order to find the best data, extracting meaning from collected data, and then applying those insights to a company’s marketing strategy.    

Communication: Translating insights into recommendations that other teams can act upon will help in a marketing research analyst's line of work. A strong ability to speak and write clearly and constructively is an asset. 

Interviewing: Many market research analysts rely on digital surveys to glean customer responses, but the role can also involve conducting customer interviews or focus groups. Being comfortable speaking with strangers and getting them to open up about their experiences is a key skill.  

What are the benefits of being a market research analyst? 

Job prospects.

As companies continue to need insight into customer behavior to keep their competitive edge, market research analysts will continue to serve an integral role. There were over 792,000 market research analyst jobs available in 2021, with over 150,000 expected to be added by 2031—a much higher rate of growth compared to other jobs [ 1 ].

Market research analyst salary

The median salary for a market research analyst in the US is $63,920, according to the US Bureau of Labor Statistics (BLS), though salary can differ depending on the industry [ 2 ].

Market research analyst vs. similar roles

Market research analysts share much in common with roles that also parse data and deliver strategic insights. 

Marketing analyst

Although market research analysts are sometimes confused—and even called— marketing analysts , the two roles differ slightly. Marketing analysts focus internally on a company’s marketing efforts, rather than externally on markets, but both roles use data to inform their recommendations. 

Business analyst

Another role that relies heavily on data, a business analyst analyzes large data sets in order to make recommendations that will strengthen a business’ processes and help it run more efficiently. 

Data analyst

A much broader role than the three previously described, a data analyst typically works with large, raw data sets that must first be cleaned in order to yield important insights. Data analysts apply their findings to an array of organizational and business needs.  

How to become a market research analyst 

1. look for a related entry-level role..

While there are some entry-level market research analyst roles, most employers tend to prefer at least two years of experience. If you’re interested in becoming a market research analyst, consider a related role to help you gain experience and grow more competitive. Working as a marketing assistant or data analyst can provide you with the experience necessary to move into market research analysis.  

2. Brush up on related technical skills.

Knowing that market research analysts use specific tools to gather and assess data about customers, markets, and competitors, it’s a good idea to research the most popular programs and refine your knowledge of them. Watch tutorials, use free trials, and familiarize yourself with the tools of the trade.

Develop your technical skills with one of these Guided Projects, designed to be completed in two hours or less:

Use SurveyMonkey to Create a Survey and Analyze Results  

Introduction to Relational Database and SQL

Create a Brand Awareness Survey in Qualtrics

Google Trends Analysis using R

3. Take a course. 

Taking courses that expose you to key strategies of market research can help introduce you to the work of a market research analyst. This Market Research Specialization from UC Davis , available on Coursera, might be a good place to start. Not only will you learn about what it takes to do market research and decide if it’s a good career option for you, but you’ll begin learning the necessary techniques to succeed in the field. Or consider deepening your knowledge with a skill-specific series of classes, like Data Visualization with Tableau Specialization .

A credential, like the Meta Marketing Analytics Professional Certificate , is designed for beginners with no prior market research experience. Get up to speed on the key tools and techniques used in the profession while learning from industry experts at Meta.

Article sources

US Bureau of Labor Statistics. " Occupational Outlook Handbook: Market Research Analyst , https://www.bls.gov/ooh/business-and-financial/market-research-analysts.htm." Accessed November 30, 2022.

US Bureau of Labor Statistics. " Occupational Outlook Handbook: Market Research Analyst, https://www.bls.gov/ooh/business-and-financial/market-research-analysts.htm#tab-5." Accessed November 30, 2022.

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This content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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Market Research Analyst: Job Description & Skills in 2024

As a market research analyst, you play a crucial role in helping companies understand their audience and make better-informed business decisions. In this article, we will explore the job description and skills required to excel in this field.

Definition of Market Research Analyst

A market research analyst is responsible for collecting and analyzing data on consumer behavior, market trends, and competitors to help their organization make informed decisions. They use various research methods, including surveys, focus groups, and statistical analysis, to gather insights that can be used to improve products and services, develop marketing strategies, and identify opportunities for growth.

Importance of Market Research Analyst

Market research analysts are essential to helping companies stay competitive in today’s constantly evolving business landscape. By providing valuable insights into consumer trends and preferences, they help businesses make more informed decisions about product development, marketing, and sales.

In addition to helping businesses stay ahead of the competition, market research analysts also play a critical role in identifying emerging trends and opportunities. By keeping a pulse on the latest industry developments and consumer preferences, they can help their organization stay agile and adapt to changing market conditions.

Overview of the Article

Throughout the article, we will cover the following topics:

• The role of a market research analyst, including key responsibilities and requirements
• Essential skills and experience for success in this field
• Job outlook and earning potential for market research analysts
• Tips for breaking into the field and advancing your career
• Case studies and real-world examples of successful market research strategies

By the end of this article, readers will have a comprehensive understanding of what it takes to become a top-performing market research analyst and how to excel in this exciting and fast-paced field.

Market Research Analyst Job Description

Market research analysts play a crucial role in the success of a business by providing insights into customer needs, preferences, and habits.

A. Responsibilities

Market research analysts are responsible for conducting research in order to help businesses make informed decisions. They analyze data and information, evaluate findings, and communicate with clients, managers, and other stakeholders.

B. Gather Data and Information

One of the key responsibilities of a market research analyst is gathering data and information. This might involve conducting surveys, focus groups, or other types of research to collect information about customer preferences, purchasing habits, and other relevant data. They may also collect data from internal sources, such as sales data, customer databases, and website analytics.

C. Analyze Data and Information

Once data and information have been gathered, market research analysts must then analyze it. This may involve using statistical software to identify patterns and trends, conducting market research to identify competitors and market trends, and analyzing customer feedback to determine customer satisfaction and identify areas for improvement.

D. Evaluate and Present Findings

After analyzing data and information, market research analysts must then evaluate the findings. This involves drawing conclusions based on the data and identifying opportunities for growth and improvement. They may then create presentations, reports, and other materials to communicate their findings to clients, managers, and other stakeholders.

E. Communicate with Clients, Managers, and Stakeholders

Communication is a key part of a market research analyst’s job. They must be able to communicate complex data and findings in a way that is clear and understandable to non-technical stakeholders. This may involve creating reports, presentations, and other materials that can be easily understood by people outside of the research field.

F. Maintain Research Databases and Technology

Market research analysts must also ensure that research databases and technology are maintained and updated. This may involve managing databases of customer information, tracking trends in the industry, and staying up-to-date on new research methodologies and technologies. They must also ensure that all research is conducted ethically and in compliance with relevant laws and regulations.

Market research analysts are critical to the success of businesses across all industries. Their responsibilities include gathering and analyzing data, evaluating findings, communicating with clients and stakeholders, and maintaining research databases and technology. With their expertise, market research analysts help businesses make informed decisions and stay ahead of the competition.

Qualifications and Skills for Market Research Analyst

Market research analysts are responsible for deciphering data and insights to help organizations make informed business decisions. This involves a diverse skill set and a strong educational background. To be successful in this field, there are several vital qualifications and skills that market research analysts should have.

A. Education and Certification The first qualification for a market research analyst is to hold at least a bachelor’s degree in a relevant field such as marketing, statistics, or business administration. Advanced degrees, such as an MBA or a master’s in marketing research, offer a competitive advantage in this field. Additionally, certification programs, such as the Professional Researcher Certification (PRC) from the Insights Association, can enhance a candidate’s credentials.

B. Technical Skills Market research analysts should be proficient in data analysis and have a strong understanding of the latest technologies and data collection methods. This includes expertise in data analytics software and statistical analysis tools, as well as experience with survey and research methodologies.

C. Analytical Skills Market research analysts should possess strong analytical skills to help them interpret data and turn it into actionable insights. These skills include critical thinking, problem-solving, and the ability to identify patterns and trends.

D. Communication Skills Market research analysts should be effective communicators who can present complex data and insights in an easy-to-understand format. This includes not only verbal communication but also written communication through reports, presentations, and dashboards.

E. Organizational Skills Market research analysts need to possess strong organizational skills to manage multiple projects and deadlines simultaneously. This includes the ability to prioritize tasks, manage resources, and maintain accurate records.

F. Interpersonal Skills Market research analysts should have strong interpersonal skills to work effectively with team members and clients. This includes the ability to build rapport, active listening, and empathy.

G. Adaptability and Flexibility Market research analysts should possess excellent adaptability and flexibility skills to ensure they can respond to rapidly changing business needs. This includes the ability to pivot direction, multitask, and handle unexpected challenges with ease.

Market research analysts must have a unique blend of qualifications and skills to succeed in this industry. Having a strong background in education, technical skills, analytical skills, communication skills, organizational skills, interpersonal skills, and adaptability and flexibility are essential. As the market research industry continues to evolve, these skills will only become more critical for success.

Career Prospects and Salary for Market Research Analysts

Market research analysts are in high demand, as organizations across various industries rely on their insights to make informed business decisions. Here are some things to consider when it comes to career growth opportunities, job market trends and outlook, salary and compensation, and geographic and industry variation in salaries for market research analysts.

A. Career Growth Opportunities

Market research analysts typically begin their careers with a bachelor’s degree in marketing or a related field, though some employers may prefer candidates with a master’s degree. As they gain experience, market research analysts may have the opportunity to move into leadership roles, such as managing a team of analysts or becoming a director of market research.

In addition, market research analysts can expand their skills by developing expertise in specific areas, such as consumer behavior or market segmentation. They can also stay up-to-date with emerging trends and technologies by attending industry conferences or completing training programs.

B. Job Market Trends and Outlook

The job market for market research analysts is expected to grow at a fast pace, with the U.S. Bureau of Labor Statistics projecting a 18% increase in employment between 2019 and 2029. This growth is largely due to the increasing importance of data-driven decision making in today’s business landscape.

As more organizations embrace digital technologies, market research analysts with experience in areas such as social media analytics and digital marketing research may be particularly in demand.

C. Salary and Compensation

According to the U.S. Bureau of Labor Statistics, the median annual wage for market research analysts was $63,790 as of May 2019. However, salaries can vary widely based on factors such as experience level, industry, and geographic location.

Market research analysts working in the management, scientific, and technical consulting services industry tend to earn higher salaries, with a median annual wage of $85,730. Those working in the wholesale trade industry tend to earn lower salaries, with a median annual wage of $60,140.

D. Geographic and Industry Variation in Salaries

Geographic location can also impact salaries for market research analysts. For example, those working in metropolitan areas such as San Francisco, New York, and Boston tend to earn higher salaries due to the higher cost of living in these locations.

In terms of industry, market research analysts working in the computer systems design and related services industry tend to earn the highest salaries, with a median annual wage of $92,520 as of May 2019. Those working in the educational services industry tend to earn lower salaries, with a median annual wage of $51,860.

Market research analysts can expect strong job growth and competitive salaries. By continuing to develop their skills and expertise, they can position themselves for long-term success in this exciting field.

Types of Market Research Analyst

As a market research analyst, you can specialize in different areas of research depending on your interests and expertise. Below are some of the most common types of market research analysts:

A. Industry-Specific Market Research Analyst

Industry-specific market research analysts specialize in gathering information and insights about a particular industry or market segment. They study trends, consumer behavior, competition, and other factors that affect the industry they are focused on.

For instance, an industry-specific market research analyst may specialize in the healthcare industry, researching the latest developments in medical technology, changes in healthcare policies, and consumer behavior in healthcare settings.

B. Geographical Market Research Analyst

Geographical market research analysts focus on gathering data about specific regions or locations. They may study demographics, consumer behavior, or economic trends in a particular region.

For example, a geographical market research analyst working for a real estate company may gather data about property values, rental demand, and consumer preferences in a specific city or neighborhood.

C. Demographic Market Research Analyst

Demographic market research analysts specialize in understanding consumer behavior and preferences based on demographics such as age, gender, income, and education. They study consumer trends and buying behavior within specific demographics and use this data to improve marketing and product development strategies.

For instance, a demographic market research analyst may gather data on the spending habits and media consumption of millennials to help a company develop more targeted marketing campaigns for this demographic.

D. Product-Specific Market Research Analyst

A product-specific market research analyst specializes in understanding consumer behavior and preferences specific to a particular product or service. They gather data on consumer preferences, usage patterns, and satisfaction levels to help companies develop and improve their products and services.

For instance, a product-specific market research analyst may gather data on consumer preferences for mobile phone features to help a technology company design a new device that meets customer needs and preferences.

Market research analysts can specialize in different areas of research depending on their interests and expertise. Whether you prefer to analyze data about industries, demographics, products, or regions, there are exciting opportunities for you to apply your skills as a market research analyst.

Types of Market Research Techniques

Market research is a crucial aspect of any organization, allowing them to identify their target market and gather information about their customers’ needs and preferences. There are various techniques of market research, including:

A. Qualitative Research

Qualitative research focuses on gathering subjective data through direct communication with customers, including interviews, focus groups, and surveys. This technique helps to collect in-depth information about customers’ experiences, opinions, and attitudes, enabling businesses to gain a better understanding of consumer behavior.

B. Quantitative Research

Quantitative research, on the other hand, focuses on the collection of numerical data through surveys, polls, and questionnaires. This technique helps businesses to gather specific information about customer preferences and behaviors, enabling them to determine the most effective marketing strategies.

C. Primary Research

Primary research refers to the gathering of data directly from the source, typically through interviews, surveys, or observations. This form of research helps businesses to gain a comprehensive understanding of their target market and customer needs.

D. Secondary Research

Secondary research involves analyzing data that has already been collected by others, including industry reports, government publications, and academic research. This technique is often used to supplement primary research and provides a broader perspective on market trends and customer behavior.

Market research is an essential tool for any organization looking to understand their target audience and gain a competitive advantage. By utilizing different techniques such as qualitative and quantitative research, as well as primary and secondary research, businesses can gain valuable insights into customer behavior and preferences, helping them to make informed decisions about their marketing strategies. ** Commonly Used Market Research Tools

Market research analysts rely on a variety of tools to help them gather, manage, and analyze data related to consumer behavior, market trends, and product performance. Here are some of the most commonly used tools in the field:

A. Survey Tools

One of the primary methods that market researchers use to collect information is through surveys. Survey tools help analysts create customizable surveys that can be distributed to targeted groups of people. Some of the most commonly used survey tools include SurveyMonkey, Qualtrics, and Google Forms. These tools allow analysts to design surveys with a wide range of questions types, including multiple-choice, ranking, and open-ended questions. Many survey tools also offer features like respondent tracking, data analysis, and reporting.

B. Data Analysis Tools

Once market researchers have collected data, they need to analyze it to identify patterns, trends, and insights that can inform business decisions. Data analysis tools, like SAS, Excel, and R, help researchers manage, clean, and analyze data sets. These tools allow analysts to create charts, graphs, and other visualizations that can help them to better understand patterns in the data. They can also run statistical analyses to identify correlations between variables and test hypotheses.

C. Project Management Tools

Market research projects can involve multiple stakeholders and moving parts, which can make them difficult to manage. Project management tools, like Asana, Trello, and Basecamp, help researchers keep track of project timelines, budgets, and deliverables. These tools allow users to assign tasks and deadlines, communicate with team members, and track progress in real-time. Project management tools can also help researchers to better manage resources, identify areas of inefficiency, and improve collaboration across teams.

D. Reporting Tools

Once market researchers have collected and analyzed their data, they need to present their findings to stakeholders in a clear and compelling way. Reporting tools, like Tableau, QlikView, and Microsoft Power BI, help researchers create customizable reports and dashboards that can visualize data in meaningful ways. These tools allow users to create interactive charts, graphs, and maps that can reveal insights at a glance. They can also help researchers to identify trends over time and make comparisons between different data sets.

Market research analysts rely on a variety of tools to help them gather, analyze, and present data related to consumer behavior, market trends, and product performance. By leveraging these tools, market researchers can gain deeper insights into consumer preferences and behaviors, enabling businesses to make more informed decisions about marketing strategies, product development, and other key initiatives.

Important Key Performance Indicators (KPIs) for Market Research Analysts

As a market research analyst, it is important to know the key performance indicators (KPIs) that will help measure and analyze the success of your research strategies. Understanding KPIs is crucial for identifying areas of improvement, identifying opportunities for growth, and ensuring that your research is effectively contributing to the overall success of your organization.

Here are six key performance indicators that you should always keep in mind:

A. Customer Satisfaction

Customer satisfaction is a critical KPI for market research analysts. It measures how satisfied customers are with the products or services offered by a company. Customer satisfaction can be measured through surveys or feedback forms, and can be used to assess overall performance, identify areas for improvement, and help in developing strategies to improve customer satisfaction.

B. Net Promoter Score (NPS)

Net Promoter Score (NPS) is another important KPI for market research analysts. NPS is a score that measures how likely customers are to refer a company to a friend or colleague. This KPI is crucial because customers who are highly likely to recommend a company are more likely to be loyal and make repeat purchases.

C. Market Share

Market share is another vital KPI for market research analysts. It is the percentage of the total market that a company has captured. This KPI is critical because it helps you understand how your company is performing in comparison to competitors. It can also help you identify new areas for growth and opportunities for expansion.

D. Customer Retention

Customer retention is a KPI that measures the percentage of customers that continue to do business with a company over time. This KPI is essential because retaining customers is much easier and more cost-effective than acquiring new ones. It is important to keep this KPI in mind when developing strategies to improve customer loyalty and prevent churn.

E. Sales Growth

Sales growth is a measurable KPI that is essential for assessing the performance of a company. It measures the increase or decrease in revenue over time. A market research analyst must keep this KPI in mind when developing pricing and promotional strategies, identifying new markets, and optimizing product offerings.

F. Brand Awareness

Brand awareness is one of the most important KPIs for market research analysts. It measures how well a company is recognized and perceived by its customers. This KPI can be assessed through brand surveys or qualitative research studies. Measuring and improving brand awareness is essential for building a loyal customer base and improving sales growth.

Understanding and tracking these six key performance indicators will help market research analysts to assess the success of their research strategies, identify areas for improvement, and contribute to the overall success of their organization.

Challenges Faced by Market Research Analysts

Market research analysts play a critical role in businesses by gathering and analyzing data to help companies make informed decisions. However, this job comes with its own set of challenges. Here are the top five challenges faced by market research analysts:

A. Limited Time and Resources

Market research analysts are often tasked with conducting research on a tight deadline and limited budget. This can be challenging because it requires them to work efficiently and effectively to deliver accurate results within a constrained time frame. To tackle this challenge, analysts must prioritize their tasks, identify the most important data points, and use technology to automate and streamline certain processes.

B. Handling and Managing Big Data

With the rise of big data, handling and managing large amounts of data has become a critical challenge for market research analysts. It can be difficult to know where to begin when sorting through such vast amounts of information. Analysts must develop a strong understanding of data management and be able to analyze data from various sources to provide meaningful recommendations to their clients.

C. Staying Up-To-Date with Technological Advancements

Technology is rapidly advancing, and market research analysts must stay up-to-date with the latest tools and techniques to effectively perform their job. With the increase in social media and mobile devices, it is essential to understand new data sources and their potential value in informing business decisions. Additionally, analysts must have a strong understanding of data visualization and other tools to effectively communicate findings to clients.

D. Increased Competition

As the demand for skilled market research analysts continues to grow, so does the competition for jobs. This can be challenging for analysts who are just starting out in the industry, as more experienced candidates may have an advantage. Staying up-to-date with the latest trends and honing specialized skills can make an analyst stand out in a crowded job market.

E. Evolving Market Trends and Consumer Behaviour

Market research is consistently impacted by evolving trends and changing consumer behaviours, making it important for analysts to stay up-to-date on the latest shifts in the market. Traditional market research methods may not always suffice, and new data sources may become necessary to incorporate into analysis. Analysts must be flexible and adaptable to changing circumstances to ensure that their research is current and relevant.

Market research analyst faces challenges such as limited time and resources, handling and managing big data, staying up-to-date with technological advancements, increased competition, and evolving market trends and consumer behavior. Addressing these challenges requires market research analysts to stay informed, adaptable, and creative in their work.

Importance of Market Research Analyst for Various Industries

Market research analysts play a crucial role in various industries by helping businesses make informed decisions about their products, customers, and competitors. They collect and analyze data to identify trends, market opportunities, and customer preferences, which businesses can use to improve their products or services and stay ahead of the competition. In this section, we will discuss the importance of market research analysts for various industries, including:

A. Retail Industry

The retail industry is one of the largest and most competitive industries in the world. Market research analysts help retailers understand consumer behavior, preferences, and purchasing patterns, which can help them make decisions about product design, pricing, and promotions. They use various data collection methods, such as surveys, focus groups, and sales data analysis, to gather valuable insights about their target audience. In addition, market research analysts can help retailers identify new market opportunities and stay ahead of industry trends.

B. Healthcare Industry

The healthcare industry is another sector that benefits greatly from market research analysis. Market research analysts help healthcare providers understand patient needs, preferences, and satisfaction levels, which can help them improve patient care and services. They also help healthcare providers identify market opportunities and determine the viability of new treatments or medical devices. Market research analysts in the healthcare industry help insurance companies determine pricing and coverage policies based on economic and demographic factors.

C. Technology Industry

The fast-paced and rapidly evolving technology industry requires constant innovation, and market research analysts play a critical role in this process. They help technology companies understand customer needs and preferences to develop products that meet those needs. They also help companies identify emerging trends and new markets to expand into, which can lead to increased revenue and market share. Market research analysts can also help technology companies develop marketing and advertising campaigns that resonate with their target audience.

D. Manufacturing Industry

In the manufacturing industry, market research analysts help companies gather information about their products, competitors, and target markets. They use data analysis to identify consumer preferences and trends, as well as to gauge demand for specific products. Market research analysts can also help manufacturing companies identify new markets and sales opportunities, as well as assess the viability of new products in development.

E. Food & Beverage Industry

Market research analysts in the food and beverage industry help companies understand consumer preferences and develop products that meet those preferences. They use surveys, focus groups, and other methods to gather data about consumer behavior regarding food and beverage products, as well as to identify emerging trends in the industry. Market research can also help companies identify new markets, such as niche diets or eating habits, and develop products that cater to those markets.

Market research analysts are essential in various industries as they provide valuable insights that businesses can use to improve their products or services, stay ahead of the competition, and identify new market opportunities.

Example Case Studies

As a market research analyst, one of the most important skills you need to have is the ability to analyze data and generate insights from it. In this case study, we’ll take a look at how Jane, a market research analyst working for a consumer goods company, used her skills to help the company make better business decisions.

The company was considering launching a new line of organic snacks targeted at health-conscious consumers. The marketing team had already conducted some preliminary research, such as focus groups and surveys, but they needed more in-depth insights to make informed decisions about the product lineup and pricing strategy.

Jane’s first step was to conduct a comprehensive market analysis. She looked at consumer trends, competitor offerings, and market size and growth potential. This helped the team understand the broader industry landscape and potential demand for the product.

Next, Jane analyzed the data collected from the focus groups and surveys. She used statistical methods to identify patterns and trends in the responses, such as which features consumers valued most in organic snacks and which price points they were willing to pay. She also looked at demographic data to better understand the target consumer segment.

Based on her analysis, Jane recommended that the company launch three different varieties of organic snacks, each with a slightly different flavor profile and price point. She also suggested that the company create a loyalty program to incentivize repeat purchases and capture data about customer preferences.

The marketing team implemented Jane’s recommendations and launched the new line of snacks. Sales exceeded the team’s projections, and the company was able to capture more market share in the health food sector. Jane’s insights helped the company make informed decisions that led to a successful product launch.

This case study shows the importance of market research analysis skills in driving business success. As a market research analyst, you need to be able to gather and interpret data accurately to generate insights that are actionable and drive impact. Whether you’re working for a consumer goods company or a technology startup, these skills are essential for helping your organization make smart, data-driven decisions.

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Market Research Analyst Job Description Template

A market research analyst is the “ears” of the company. They asses the market(s) of the business to ascertain what customers exist, what they want, and what they will pay for a product/service. This also extends to the competitive environment and how the company is positioned within its marketplace.

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Watch the case study

In practice, a market research analyst’s role is to gather intelligence, analyze it, and then present the findings across the organization in an actionable manner. This data can be collected from a range of qualitative (e.g., customer feedback) and quantitative (e.g. financial reports) sources, often in a creative manner. They work to both reinforce the organization within its current segments and continually maintain a forward-focused approach to uncover new commercial opportunities for the future.

As such, the role needs to combine a strong technical skill set with the mindset of someone that can look at the bigger picture and translate data into tangible action plans.

Technological advancements have made the role of a market researcher more important to an organization. Firstly, markets are now more competitive in terms of entry and innovation; incumbents cannot just sit back post-launch and rest on their laurels without running the risk of being disrupted by new competitors. Secondly, the advent of more engaged interaction with customers via internet and mobile-based technologies offers companies a whole range of invaluable primary data collection methods to help hone their offerings.

Market Research Analyst - Job Description and Ad Template

Copy this template, and modify it as your own:

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{{Write a short and catchy paragraph about your company. Provide information about the company’s culture, perks, and benefits. Mention office hours, remote working possibilities, and anything else that makes your company interesting.}}

Job Description

We are looking for a market research analyst to provide us with cutting-edge insight to help drive our business forward with data-driven decision making. You will help us to fully understand our competitive positioning within our market and work with our business development teams to plan our future commercial steps. The ideal candidate will have a strong broad technical and analytical skill set with a commercially focused mentality.

Responsibilities

Data Gathering:

Translate business objectives into research steps {{e.g., questionnaires, focus groups}}

Work cross-functionally to build relevant primary research collection tools for customers

• Consumers: Demographics, buying habits, needs, and price points
• Competitors: Pricing structures, current tactics, and sales channels

Construct and maintain a central database for recording market data. You will be expected to monitor the quality of the data, continually implement improvements, and train appropriate staff as necessary

Consistently exercise independent judgement and discretion in research matters

• Maintain a PR presence for the business within appropriate external arenas, for example, trade shows, media appearances, and panel discussions

Analytics and Reporting:

Deploy statistical modeling techniques to analyze data and forecast future trends

Use integrity measures {{for example: null hypothesis testing}} to check quality of recorded data

Prepare and submit regular reports to the {{head of marketing}} that summarizes fundings in a digestible, graphical, and actionable manner

Attend {{weekly sales meetings}} and present your research

Build out internal communication channels to keep the wider business updated with market news

Work with the teams to devise future commercial strategies based upon your findings

Skills and Requirements

Minimum of a bachelor’s degree, preferably within psychology, sociology, statistics, communications, or marketing

2-5 years of direct experience within similar roles

• Statistical software packages: {{SPSS, SAS, R or Stata}}
• Database manipulation {{SQL}} and CRM management
• Advanced data visualization methods: {{Tableau, Business Objects}}

A natural curiosity and a “big picture” mentality

Excellent spoken and written communication and the tenacity to hold an argument

• Ability to collaborate cross-functionally, with people of all levels

Recent Market Research Articles by Toptal Finance Experts

Exploring the Post-crash Cryptocurrency Market: Blockchain, Regulations, and Beyond

How Companies Are Building Digital Asset and NFT Strategies

How Roblox Became One of Gaming’s Hottest Companies

Hard Seltzer Industry: Unlikely to Fizzle Out

Why Music Royalties Are an Attractive Asset Class

The State of the Music Industry in 2020

How to hire market research analysts.

Market research analysts are skilled at ascertaining who will buy your company’s products or services. This guide to hiring a market research analyst features interview questions and answers, as well as best practices to help you identify the top candidates for your company.

Hire a Top Market Research Analyst Now

Top companies, startups, management consulting, and private equity firms hire freelance Marketing Research consultants from Toptal for their most strategic marketing research initiatives.

Francesco Castellano

Francesco has almost twenty years of experience in finance, consulting, business management, and sustainability. Throughout these years, he has worked on more than 20 projects as a consultant at Bain & Company and launched Uber operations in Turin, Italy. Lately, he has founded Tondo, an organization spreading circular economy concepts, and Tondo lab, a company driving the implementation of clean and circular innovations. Francesco is passionate about innovation and entrepreneurship.

Josh Chapman

Josh is an investment banker turned VC who lives in Denver, CO. At Morgan Stanley, he covered the world's top hedge funds and sold over $5 billion in IPOs for companies like Alibaba, LendingClub, GrubHub, and more. He also has experience in M&A, startup fundraising, and as a founder. Currently, Josh is one of the managing partners of Konvoy Ventures, a VC firm focused on esports and video gaming.

Jimmy Stone

Jimmy has executed and evaluated $1+ billion in debt, equity, and M&A transactions at the investment bank JP Morgan, the private equity firm Warwick Group, and as a consultant. He's advised businesses ranging from pre-revenue startups to $1+ billion public companies in a broad range of industries. Jimmy holds an MBA with honors from Wharton, and he joined Toptal to help clients create tangible value while learning about new business models.

Pala Kuppusamy

Pala is an award-winning entrepreneur who founded three tech companies, growing one to 250+ people and leading another to an exit that generated a 16x return. He serves on the boards for startup and growth-stage eCommerce, market research, job pairing, and analytics companies. Pala has expertise in business strategy, financial models, marketing, customer, competition research and analytics, go-to-market and pricing strategies, and growth consulting.

Surya Krishnan

Surya has 15+ years of finance, strategy, and deal experience. Most recently, he helped spearhead corporate development and ventures for the consumer health and wellness unit at Advocate Aurora Health. He's also led corporate development, M&A transactions, and strategic planning at the Fortune 100 firms Ingram Micro and MGA Entertainment and performed $25+ billion of valuation advisory work at PwC. Freelancing allows Surya to provide critical analysis and guidance to corporate executives.

Gregory Thompson

Greg is an experienced finance and corporate development executive. He has led corporate development and finance teams at several technology companies, completing many acquisitions and divestitures. He has worked as a CFO and a consultant for both large public companies and smaller venture-backed businesses specializing in the technology and fintech sectors. Greg joined Toptal to leverage his experiences in finance, M&A, strategy, and business development.

Ellen specializes in answering her clients' complex financial and analytical questions with innovative techniques. She is excited to bring to Toptal clients a vast set of tools to employ on analytical projects. Her unique talent is a seamless combination of data sourcing, programming, financial analysis, storyboarding, and visualization.

Discover More Market Research Analysts in the Toptal Network

Toptal Connects the Top 3% of Freelance Talent All Over The World.

Join the Toptal community.

• What is customer research?

Last updated

14 February 2023

Reviewed by

Designing products that both delight customers and solve their problems is essential in a competitive landscape.

But how do you identify what your customers want and need, let alone who your customers really are?

Customer research enables you to learn more about your customers, understand their motivations, and get to grips with their behavior on a deeper level. You can use all this knowledge to create truly user-centric products.

Customer research is how you understand your customers—their needs, pain points, and demographics.

It also allows you to dive into key aspects of customers’ motivations and behaviors. It’s about learning how customers act and what will encourage them to take certain actions.

This is important when developing products. Deeply understanding your customers helps you deliver products that are easy to use, satisfying, and better at solving problems.

You’ll keep designing products that fall short if you don’t know your customers well and can’t see things from their point of view.

• What’s the difference between customer research, market research, and user research

You may have heard the terms customer research, market research, and user research. They might sound similar and have some related functions, but they are distinct types of research.

Market research is generally conducted in the early stages of product creation. Its role is to generate an understanding of the whole market, including what people need and want from products. This type of research typically identifies market readiness, size, competition, and demographics.

While market research is broad, customer research is more specific. It’s a process by which data and information collected during market research are analyzed, grouped, and evaluated. You can think of it as an extension of market research, though some organizations may perform these functions simultaneously.

The focus of user research is generally on understanding what is and isn’t working with current products and where helpful innovation can occur.

• Types of customer research

Primary and secondary research are some of the main types of customer research.

Quantitative and qualitative data are two types of data.

It’s helpful to know the difference between these groups to ensure you collect the right data and information for your project.

Primary vs. secondary research

Primary research is data collected directly by the organization from customers. It is obtained through research methods like surveys, focus groups, or analytics.

The advantage of primary research is having the power to obtain the data that’s most relevant for you. Knowing exactly what data has been collected and how to collate that information into meaningful insights is also more simple.

Secondary research is data collected by external sources, such as research groups, governments, and other companies. You can use it to discover more about customers.

Using data collected by other sources gives you less control, but it can save you money.

Ideally, a combination of both primary and secondary research will help you build a true picture of who your customers are.

Qualitative vs. quantitative data

You also need to understand which type of data will be most helpful for the relevant project.

Qualitative data is obtained directly from users, usually through methods such as in-depth interviews, focus groups, usability testing, and field studies.

This type of data can help designers understand why users do things and gain insights into how to solve their issues.

Quantitative data consists of numeral value measurements gained indirectly from users.

This type of data usually involves measurements like how much, how many, and how many times. Surveys, metrics, and user tests are some of the methods through which it can be collated.

• The best customer research methods

The best customer research method will be the one that’s most relevant and useful for your project. So, what works for one product may not be the best match for another. 

Before deciding on a customer research method, asking the following questions can be helpful:

What do we most need to know about our customers?

What do we not know about our customers?

Are we satisfied that our product has a market?

Do we truly understand our competitors?

Do we deeply understand our target market?

Is our product solving a real-world issue for people? Do we have data to back that up?

Is this product the best possible solution for our customers?

These questions can act as a starting point to discover knowledge gaps. They can also help your team choose the research methods that can plug any of these holes.

Customer surveys

Surveys involve asking customers a series of targeted questions. They’re a popular research method because they can be conducted in several ways, such as with an online questionnaire, phone call, or email.

Surveys can help organizations quickly discover large amounts of useful information. They are also relatively inexpensive, as many free templates are available online.

Keep in mind that a survey is only as good as its questions. Ensure that you’re asking questions that will help you discover the most relevant and helpful data about your customers.

Surveys that follow best practices include the following:

Open-ended questions to get the most information from customers

Consistent ranking scales to avoid ambiguity

Questions that are relevant to the team’s end goal

A short series of questions to avoid overwhelming participants

Customer interviews

Interviewing customers is one of the most straightforward and helpful ways to discover their views, wants, and needs.

Customer interviews include a team member or neutral party having a discussion with a customer. They offer the chance to discover new insights that might not otherwise have been uncovered.

This technique won’t enable you to gather quantitative data, but you will gain new insights into how your customers think and perceive products.

Here are some best practices to follow when conducting customer interviews:

Clarify answers. If there’s any ambiguity in what a customer said, make sure you follow up with further questions to aid true understanding.

Challenge your assumptions. Don’t bring any assumptions to the table. Instead, ask customers how they really think and feel. Having a neutral moderator can help remove any bias the team may bring.

Keep things open. Asking open-ended questions and offering a safe space to share answers are essential steps. Doing so will help you gain real thoughts, not hear what participants think they should say.

The benefit of real data should never be overlooked when it comes to customers. People might say they act in certain ways, but their behavior can show otherwise.

Analytics (in a product dashboard or other data collection method, for example) will reveal a great deal of information about customer behavior. It can help streamline your business, remove areas of friction, and improve the overall customer experience .

Metrics like heat maps, time spent, click tracking, and number of sessions can help you build a picture of your customer’s behavior.

Are customers failing to complete their payment information? Are people landing on your page and immediately clicking away? Is a particular aspect of your experience retaining your customers’ attention? These are just a few useful questions you can ask as you go through your analytics.

Focus groups

Focus groups are a well-known and popular research method. They help teams discover a large amount of information in a short time period.

In a focus group, a small number of people—usually eight or fewer—gather together to discuss products, pain points, preferences, and how they might engage with products.

Focus groups are run by a moderator or a person from the organization who can act neutrally. The moderator will set out a series of questions or topics for the group to discuss.

The benefits of focus groups include the following:

Gaining insights into how users perceive your product

Spontaneous responses you may not have discovered otherwise

Information about key problems and pain points

An understanding of what your users want from a solution

However, focus groups also present some challenges. Louder voices in a group may sway others to agree with the consensus rather than share their real opinions. To combat this, offer all members of the group a safe space to share their thoughts. Encourage varying responses.

Competitor analysis

Competitor analysis helps you dive into what the market is currently offering. It shows what competitors are doing well and what could be done better. This helps you create new products that solve your customers’ problems more effectively.

The following are best practices for conducting competitor analysis

Be clear on who your competitors are

Identify your competitors’ strengths and weaknesses

Clarify who holds the largest market share and why

Analyze online presence, reviews, and product information

Speak to competitors’ customers

Competitor analysis isn’t just about discovering information about your competitors; another goal is to turn information into action. You’ll ideally want to improve on what a competitor currently offers and provide a product that’s more satisfying for customers.

• How to conduct customer research

The following key steps will enable you to conduct useful customer research.

Set clear objectives

There’s a broad range of data and information that can be collected with customer research. However, not all of it will be relevant to your specific project. 

That’s why setting clear objectives from the outset is critical. All methods and data should lead back to these objectives.

Use multiple methods

One research method is unlikely to gather enough information for your project. And no one method is perfect.

Conducting multiple forms of research ensures you discover more about your customers and that your team gathers enough helpful data.

Find the right people

Your research won’t be effective if you’re talking to the wrong customer group. But how do you find the right people?

If you already have a product, it would be enormously beneficial to speak to your current customers . They have proven that they’re in your target audience.

Forums, advertising, local groups, and organizations are good ways to identify potential customers to participate.

Let’s say you’re designing a dog-sitting app. In this case, you’ll need to speak to dog owners who would like more flexibility to travel. You could find these people in online groups, through a local meeting, or even at a park that’s popular for dog walking.

Consider incentives

It’s also worth considering incentives. These can encourage the right people to get on board. For example, you might offer participants the chance to win a voucher or give them a small amount of cash to participate.

Ensure any incentives are meaningful for your target audience.

Develop meaningful insights

Collecting a range of data and information from multiple methods is helpful. However, it’s ultimately meaningless if that data isn’t collated into useful insights .

Ensure that data is accurately grouped and represented clearly and concisely so that the entire business can benefit from the learnings. You might need to hire a data analyst.

• Surprise and delight your customers

Keeping customers at the center of what you do is the only way to create products that are helpful for people.

All products should help customers, whether that’s by solving a problem, making their life a little bit easier, or entertaining them in some way. Customers should want to use your product and enjoy the process.

By researching your customers, you can truly understand how they feel , where their pain points are, how they behave in real-life situations, and what solutions would please them. Ultimately, all this helps you better serve your customers.

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Survey Researcher

Job summary:.

The Survey Researcher will draft and conduct data surveys for clients, collecting information on customer satisfaction, market research, and similar topics.

Supervisory Responsibilities:

Duties/responsibilities:.

• Prepares surveys for clients on various topics including customer satisfaction, market research, opinions, politics, and/or health care.
• Meets with clients to determine requirements and objectives of the survey.
• Coordinates with other researchers to identify the most effective survey method; methods may include interviews, questionnaires, focus groups, market research surveys, and opinion polls.
• Plans, writes, and proofreads survey questions; tests the survey to determine the time required for completion.
• Facilitates execution and fielding of the survey, whether by phone, mail, online, or other delivery.
• Collects data and survey results.
• Analyzes data and prepares reports; delivers or distributes reports to present survey findings to clients.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Thorough knowledge of research methods and best practices for conducting surveys.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software used to draft surveys and reports.

Education and Experience:

• Bachelors degree in Marketing, Business, or related field required.
• Two years of related experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

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Research Consultant Job Description

Research consultant duties & responsibilities.

To write an effective research consultant job description, begin by listing detailed duties, responsibilities and expectations. We have included research consultant job description templates that you can modify and use.

Sample responsibilities for this position include:

Research Consultant Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Research Consultant

List any licenses or certifications required by the position: CPA, CPC, CLIA, UN, RHIA, RHIT, NIIHAR, SAS, SSCP, GIAC

Education for Research Consultant

Typically a job would require a certain level of education.

Employers hiring for the research consultant job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Statistics, Business, Economics, Education, Computer Science, Public Health, Marketing, Health, Mathematics, Sociology

Skills for Research Consultant

Desired skills for research consultant include:

Desired experience for research consultant includes:

Research Consultant Examples

• Microsoft Word (.docx) .DOCX
• PDF Document (.pdf) .PDF
• Image File (.png) .PNG
• Implement novel computational approaches and analytical tools as required by the faculty’s research goals
• Work with faculty and PhD students to design experiments and tests for their hypotheses
• As necessary, initiate and lead projects around the development of new software tools or infrastructure resources that will expand research capabilities at the GSB
• Design data structures for the storage and analysis of research data, and ensure the data’s integrity
• Create documentation, demonstrations, and training materials for research datasets
• Work with faculty and students to answer questions about working with research datasets
• Participate in presentations and demonstrations of the data and analytic solutions, primarily internally and occasionally at conferences or other institutions
• Participate in collaborations with the Research Initiatives, other GSB research teams, the Behavioral Lab, and IT partners
• Might supervise or guide research staff, as needed
• Communicate with the Call Center via task reports
• PhD in a relevant computer science or statistics field (machine learning, data mining, statistical analysis, information retrieval)
• Ability to work independently lead small, dynamic teams
• Strong technical aptitude, with good programming and scripting skills in either Python or R
• Good problem solving skills and creative thinker
• Strong oral and written communication skills, fluent in English, with good communication skills and the ability to work in a cross-functional global team
• Experience in security and/or communications are a strong advantages
• Ensure all escalated complaints are documented in the appropriate database for reporting
• Develop and maintain a working knowledge of research procedures and workflow
• Utilize task tracking to monitor pending issues and to assign issues to supporting departments taxes, insurance, and special loans
• Implement changes-new tasks
• Support Qualified Written Requests, 1098 functions, maintenance and audits within the department
• Participate in weekly/monthly conference calls for PLS clients
• Research and resolution for OOP cases
• Listen critically and effectively in order to understand our faculty’s research needs
• Complete conceptual analyses, considering benefit, and Client needs and system impacts
• Develop and facilitate Sr
• Prior experience use AWS EMR, MapReduce, Spark, Hive, and/or Pig to work with large scale data
• Demonstrated commitment to continual learning and professional growth
• Minimum of two years of experience working in child welfare, youth and family services, program evaluation, research or analysis setting
• Demonstrated strength in interdisciplinary collaboration, consensus-building and strategic thinking
• Knowledge of the US and Washington state child welfare policy and practice and how these shape workforce, caregiver, and client experiences in the system
• Strengths-based perspective with a focus on continuous quality improvement
• Assist in the delivery of small to medium-sized engagements, contributing to key sections of small to medium-sized engagement proposals
• Manages an ORI project management team, and liaison with the DHTS Project Management Office, to ensure that all ORI projects are well planned and executed, and aligned with ORI, SOM and DHTS operational objectives, vision, methods, policies and procedures
• Promotes a measured environment in ORI, where organizational milestones and performance indicators are aligned with project milestones and deliverables, and that these cascade to achievable performance metrics as part of routine staff evaluations throughout ORI
• Collaborates with the ORI business manager, product managers and ORI leadership to ensure the matching of resources to project expectations, the anticipation of resource mismatches, the dynamic allocation of resources to projects and for budget planning
• Provides operational information, management reports and dashboards to enable the efficient and transparent management of ORI by the leadership team, and for the illumination of our group to our stakeholders, sponsors and leadership
• Promotes portfolio quality
• Collaborates with the team and surrounding key parties to ensure portfolio strategy and roadmaps are clearly defined
• Supports the required governance processes and ensures decisions are applied consistently
• Promotes portfolio quality assurance
• Participates in identified project related development and application support meetings, reviews, and design sessions, as needed
• Bachelor's Degree in a research focused field
• Good qualitative and quantitative analytical skills
• Advanced ability to use Microsoft Office
• Highly developed ability to use data sources and applications to conduct research
• Ability to learn and apply working knowledge of insurance policy, coverage, and regulation
• Ability to learn and apply working knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Identification of best practices/approach in design and implementation and mentoring of others in adoption
• Provide a world-class customer experience to clients through excellent communication, user training, and feedback / requirements gathering
• Drive product adoption with clients through a consultative approach
• Execute all aspects of projects based on client requests, while providing regular status and updated expectations to the client
• Maintain and create detailed documentation through logging of client communication, training sessions, workflow consulting, e-mail and knowledge base articles for client and internal use
• Respond to research-related questions from clients by working in a highly collaborative fashion
• Undertaking policy research and analysis to support a wide range of reports, proposals and other deliverables for a range of UK clients
• Arranging, conducting and facilitating interviews, surveys and focus groups
• Developing, conducting and analysing case studies
• Working closely with other members of project teams and external clients to achieve established goals
• Working knowledge of principles and practices of consumer analytics and research as normally obtained through the completion of a Bachelors Degree in a relevant field
• 5+ years experience analyzing customer profiles to develop and implement market or consumer segmentation schemes using clustering techniques, conducting statistical modeling with a strong proficiency in linear and logistic regression analysis, factor analysic and decision tree analysis
• Experience using conjoint analysis to analyze market research results
• 5+ years experience programming in SQL, SAS, R or SPSS
• Experience in generating or extracting data from databases for analytic purposes
• Inquisitive by nature and proactively seeks to understand business processes
• Articulate the insights and stories behind the strategy and concepts we design in service blue prints or experience flows/customer decision journeys
• Be a hands-on UX design expert, shaping the concept and seeing it through to detailed design and implementation across a variety of devices and platforms
• Plan, facilitate and lead co-creation activities with users, customers, internal stakeholders and external partners to co create new strategies and services
• Are able to represent and defend the customers’ needs in internal and external meetings with stakeholders and thereby ensuring the proposition elements key to the customer will be taken up in the final product
• Lead or co-lead the research design process, inclusive of identification of markets, pricing, creation of discussion guide, research plan and analysis plan
• Develop/co-develop and retain client relationships at multiple levels within the clients’ organization
• Moderate research effectively across multiple modes as needed (groups, in-depth interviews, ethnographies, online discussion boards, ), and/or guide and direct moderators located in markets across the world to do the same
• Act as a resource for client development and acquisition activities
• Undertake economic and policy research and analysis to support a wide range of reports, proposals and other deliverables
• Analyse quantitative data to help develop and evaluate policies/programmes
• Demonstrated ability to balance multiple demands simultaneously under time constraint and meet project deadlines and deliverables
• Demonstrated experience working with diverse populations, communities, and cultures
• Creative and forward thinker who sees possibilities and finds ways to achieve them
• Strong business acumen and problem solving skills, ability to formulate problem statements and structure analyses to solve them
• Ability to distill complex ideas and analytic findings into clear terms that can be communicated to and understood by general business audiences
• Understanding of the principles of customer satisfaction and service delivery

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