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Florist Business Plan

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Red, White & Bloom

Executive summary executive summary is a brief introduction to your business plan. it describes your business, the problem that it solves, your target market, and financial highlights.">.

“ If, at any time, it comes into my head, that a present is due from me to somebody, I am puzzled what to give, until the opportunity is gone. ”   Ralph Waldo Emerson “ Gifts ,” Essays, Second Series (1844).

In the 160 years since Emerson made this statement, certain things haven’t changed: some of the most successful businessmen still have trouble purchasing gifts – especially flowers – for their wives, fiancées or girl friends. While some things don’t change, fortunately others – such as technology that can make the gift-giving process easier – do.

Red White & Bloom believes there is an opportunity to use technology to make it simple for male executives to easily purchase custom flower arrangements, with delivery on days they determine in advance, for their loved ones. The company plans to approach its goal short term by targeting affluent executive businessmen in Midtown and Downtown Atlanta for a very upscale, Frequent Flower Gift Program and, long term, to debut the city’s first floral art gallery in a neighborhood that is building its name as the next major arts community in Atlanta. Red White & Bloom will differ from traditional florists by cultivating personal relationships through the use of technology and marketing, offering a gift program that makes purchasing flowers easy (and forgetting special dates a thing of the past), and delivering exceptional customer service. Ideally the company plans to open its gallery in March in Castleberry Hill, one of Atlanta’s historic loft neighborhoods that is less than one mile from Downtown Atlanta.

The company anticipates modest first year total revenue with the opportunity to increase Year Two revenue dramatically because of Valentine’s Day sales (excluded in Year One due to a March opening). Additional revenue growth should stem from the maturing Castleberry Hill area as a destination shopping district. At the time of opening the Castleberry Hill area will have approximately 1,500 residents. Studies indicate that a population of 10,000 is necessary to support a traditional retail florist; therefore, it is important to point out that Red White & Bloom will not be a typical retail florist. In Years One to Three of Red White & Bloom’s development, the company will not depend on retail traffic, but will instead use technology and savvy marketing programs to target ideal, repeat buyers (individuals and commercial accounts) in the more than 1,500 targeted businesses in Midtown and Downtown Atlanta office buildings.

With the anticipated expansion of Castleberry Hill as an arts district for leading Atlanta galleries, along with continued projected commercial and residential growth for the downtown area by Central Atlanta Progress, the Castleberry Hill location presents steady growth opportunities for Red White & Bloom. The company is forecasting conservative, yet healthy, revenue projections for Years Two and Three. If the company manages to this plan, revenues should consistently reach over $170,000 each additional year.

Red White & Bloom is an S-Corporation started by Jamie Muir, who is the majority owner.

1.1 Mission

Red White & Bloom will use technology to identify and serve an ideal target audience within a five-mile radius of Castleberry Hill. The company will use sophisticated marketing techniques to secure a core clientele of executive businessmen and corporate accounts, and will differentiate from other traditional retail and on-line florists by offering Frequent Flower Gift Programs with personalized service (e.g., customers can select the specific delivery dates) and custom floral designs (e.g., customers can specify flowers, colors, scents, etc.).

Red White & Bloom is dedicated to operating with a constant enthusiasm for learning, being open to implementing new ideas, and maintaining a willingness to adapt to evolving market conditions.

1.2 Keys to Success

• Using technology to develop loyal, frequently-buying male clients instead of traditional, walk-in retail shoppers.
• Designing and selling innovative, high quality fresh flower arrangements using a variety of design styles, flowers, and containers.
• Creating a storefront that resembles an art gallery, with fresh, avant-garde floral arrangements displayed like art (and always for sale).
• Offering additional products, including gourmet chocolates and original artwork from local artists.
• Communicating with potential customers through direct mail, print advertising and an easy-to-use website.
• Offering complimentary in-store events, such as book signings, cheese tastings, and art showings, that coincide with other neighborhood gallery openings.

1.3 Objectives

• Generate healthy total revenue of $79,600 in Year One.
• Maintain an average direct cost of sales 40% or lower, and a high gross margin.
• Build pricing programs based on the assumption of 10% profit.
• Increase sales approximately 72% in Year Two and 21% in Year Three.*

*Note: Red White & Bloom will open after Valentine’s Day and Easter/Passover in Year One. The large percentage increase in Year Two reflects a full 12-months of revenue (versus 10 months in Year One), the benefit of one year of marketing, and the inclusion of Valentine’s Day and Easter/Passover. Valentine’s Day alone typically accounts for one third of a florist’s yearly revenue.

Company Summary company overview ) is an overview of the most important points about your company—your history, management team, location, mission statement and legal structure.">

Red White & Bloom will initially target two key audiences within one geographic market:

Affluent businessmen who work in Midtown and Downtown Atlanta: They are ideal candidates for an automatic, fresh flower delivery program that will help them keep romance alive with their spouses or significant others. The concept involves establishing flower arrangements as a way to foster romance, and the company will target men with higher levels of discretionary income who are more accustomed to spending money on loved ones. With Red White & Bloom’s floral delivery program, these men will never have to worry about missing a loved one’s special day (anniversary, birthday, holiday) and fresh flowers will also be promoted as a way to say “I Love You” on any day of the year. Also, instead of delivering flowers to a woman at home, Red White & Bloom will deliver flowers to the man who works in Midtown/Downtown Atlanta, and let him reap the benefits of delivering the flowers to his loved one in person. To address the inconvenience of transporting flower arrangements from work to home, Red White & Bloom will develop special packaging to keep containers upright and spillproof. This packaging will be well branded with the company’s logo, and will serve as an additional marketing vehicle once delivered to a customer’s workplace (office building).

Midtown and Downtown Atlanta: These are prime areas from which to attract a handful of commercial accounts that require weekly floral arrangements. Downtown Atlanta alone, defined as a four-square mile area centered near the intersection of Peachtree Street and Andrew Young International Blvd, is home to more than 136,000 employees daily. Almost half of the dozen Fortune 500 firms headquartered in Atlanta are either headquartered downtown or have a major office presence downtown. More than 6,500 banks, hotels, large corporations, law firms, upscale restaurants, and consulate/foreign trade offices are located in this defined area, and these businesses are prime candidate for weekly floral arrangements for their lobbies and/or reception areas.

Store Location Because Red White & Bloom will not seek traditional retail customers, the company plans to locate in an area of Atlanta close to its downtown clients, but without the price tag of downtown retail space. Red White & Bloom plans to open a small gallery with warehouse workspace in Castleberry Hill, an up-and-coming arts district located approximately one mile from downtown Atlanta. The Castleberry Hill Arts District is currently home to several distinctive galleries, included Skot Forman Fine Art, the Marcia Wood Gallery, the Ty Stokes Gallery, 3TEN Haustudio, and the Wolf Fisher Gallery. In addition, the well-established Atlanta-based speciality furniture store, No Mas! Productions, plans to relocate its main store to the Castleberry Hill area, and create a distinctive destination shopping area for metro Atlanta shoppers. As a floral design gallery, Red White & Bloom will blend perfectly into this neighborhood, and can possibly secure some of the art galleries and stores – and their customers – as its own clients. During the first five years of operation, the company does not anticipate enough retail neighborhood foot traffic to generate desired revenue, but Red White & Bloom would be open to the public six days a week, and would offer a frequent buying program for residents.

Red White & Bloom plans to open in March, occupying approximately 600 square feet. Approximately one-third of the space would be allocated for retail use, and the other two-thirds would be used for workspace and storage. At this time, there are no other planned florists in the Castleberry Hill area.

Free parking is available for the shoppers who visit the area; however, the majority of Red White & Bloom’s revenue will come from routinely delivered floral arrangements outside of the Castleberry Hill area.

Atlanta is served by a large international airport, and access to imported flowers is excellent. Several of the city’s largest floral warehouses are located nearby: Hall’s (less than three miles); Cutflower Warehouse (less than six miles); and Floral Park (less than three miles). Red White & Bloom will also use the Internet to purchase from wholesalers throughout the country who offer a wide variety of flowers throughout the year and can drop ship directly to a retail florist.

Store Design The exterior of a florist shop is estimated to account for the attraction of 35% of all customers. While short term the company will not have a large amount of retail walk-in traffic, Red White & Bloom will still create an inviting storefront, one designed to be distinctive and inviting, including:

• Very simple, modern design with attractive displays
• Spacious interior design with lots of light and accent lighting to illuminate flower designs
• Unobstructed windows to showcase flower arrangement in a “gallery” format, with access to the store from the street
• Clear large glass windows with dramatic lighting and clear branding
• High visibility from the street, as well as visually pleasing at night
• Movable floor and ceiling displays to allow easy and frequent redesign of store
• Clearly priced merchandise
• A variety of pre-designed floral arrangements.

Store Operation Red White & Bloom will be open for operation Monday – Saturday, and closed on Sunday and on major holidays. Hours of operation will be 10:00 a.m. – 5:00 p.m. Monday – Friday, and from noon – 4:00 p.m. on Saturday. Hours may be extended during the holidays.

Owner Jamie Muir, who has more than 14 years of experience in corporate marketing and has trained as a florist, will create floral arrangements and run the business (manage operations, inventories, marketing and sales). She will engage the services of a part-time delivery person, and, for certain floral-intensive holidays, may employ temporary staffing.

Store Policies The company will invest in customer relationship management software (CRM) and a simple point of sales (POS) system to track sales and collect customer information, including names, address, e-mail address and other pertinent information (pets, flower likes/dislikes, color preferences, allergies, birthday, anniversary). This information will be used with e-mail and direct mail efforts to build custom marketing programs, establish customer loyalty and drive revenue. The company will offer a 24-hour return/exchange policy to build trust with customers and to maintain retention and loyalty.

2.1 Start-up Summary

Working capital, cash sufficient to cover build out costs in the second month, and long-term assets (such as refrigeration units) will make up the majority of the start-up requirements. Start-up expenses, which are detailed in this section, comprise the remaining 12% at $11,600.

Funding As detailed in Sources and Uses of Funds, Red White & Bloom requires $95,000 to soundly begin operations and have suitable cash reserves for a start-up company. Jamie Muir has secured a loan for $45,000, and is seeking additional funding. 

Sources & Uses of Funds The following chart recaps the sources and uses of funds for Red White & Bloom:

2.2 Company Ownership

Red White & Bloom is an S-corporation, and is majority-owned by Jamie Muir.

Products and Services

Red White & Bloom will offer a variety of products and services.

• Original Floral Designs, Using A Wide Mix of Flowers. Each Red White & Bloom floral arrangement will be a natural, original work of art. The company is committed to making each arrangement unique and custom-designed based on each customer’s needs. Red White & Bloom’s floral arrangements will feature a wide range of seasonal flowers. All sample arrangements in the store will be available for purchase.
• Unique Containers. Red White & Bloom will select and offer distinctive vases for the discretionary buyer or for a special occasion, as well as affordable options for routine purchases.
• Green and Flowering House Plants. Red White & Bloom may occasionally offer a selection of seasonal green and flowering house plants.
• Gourmet Chocolates. With consumer’s heightened awareness of chocolate brands and a seeming willingness to pay for a better product, Red White & Bloom will carry several lines of exclusive gourmet chocolate bars, that is, the brands will not be sold by other metro Atlanta retailers. The sale of gourmet chocolate is a perfect complement to flowers, and encourages consumers to indulge and experience something new because they are worth it.
• Paintings and Artwork from Local Artists. To create a gallery environment, the Red White & Bloom store will feature paintings and/or drawings from local artists, and the artwork will be for sale. The company will collect a small percentage of each sale (5%).
• Variety of prices. Red White & Bloom will offer a variety of arrangement sizes, and will always create a unique arrangement to meet anyone’s stated budget.
• Hand-tied Bouquets. For customers who prefer to use their own vases, Red White & Bloom will offer hand-tied bouquets.

Forget-Me-Not Club . Special occasions account for four out of every ten floral purchases made. To capture a portion of this market and to foster overall romance, Red White & Bloom will offer a Frequent Flower Gift Program called the Forget-Me-Not Club designed for men. This program will let each customer register a minimum of six days per year (birthdays, holidays, anniversaries or any day except Valentine’s Day) on which Red White & Bloom will automatically plan to deliver a floral arrangement to his place of work (which must be in Midtown or Downtown Atlanta). A courtesy call will be given or an e-mail sent to each customer 48-hours in advance. To make it as easy as possible for its customers to transport flower arrangements from work to home, Red White & Bloom will develop special packaging to keep containers upright and spillproof. This packaging will be well branded with the company’s logo, and will serve as an additional marketing vehicle once delivered to a customer’s workplace (office building). The customer must agree to the cost of each arrangement (minimum $100), in advance and the service must be guaranteed by a credit card in advance. The credit card will not be charged until the day of each delivery.

Commercial Account Program including :

• Free initial consulting . For retail and office tenants who are interested in a weekly delivery program, Red White & Bloom will conduct an initial free, on-site visit to the customer’s office or store to determine the optimum floral design plan.
• Priority delivery program . Red White & Bloom will work with each commercial customer to determine a weekly delivery schedule, and will assure that arrangements are delivered on the same day each week at the same time.
• Birthday Blooms . Red White & Bloom will offer a free arrangement to each office manager for a commercial account on his or her birthday.
• Referral Program . Red White & Bloom will offer a one-time 25% discount to each commercial customer for every additional commercial referral that becomes a customer.

Castleberry Hill Residential Program . For residents of Castleberry Hill, Red White & Bloom will offer a monthly fresh flower program with free delivery to encourage the habit of keeping fresh flowers in their homes. More frequent delivery options are available, and residents will be given a $5 discount if they pick up the flowers in the store, which will decrease delivery expenses as well as increase exposure to additional buying opportunities. Other special programs for local residents include:

• Forget-Me-Not Club. (As defined above.)
• Narcissus Club . For residents who desire a custom-designed floral plan for their homes, Red White & Bloom offers the upscale Narcissus Club, which includes a free in-home consultation to assess the customer’s home and the recommendation of a floral design plan; a minimum investment of $75 per month; and a minimum of a six-month commitment. The commitment must be guaranteed by a credit card in advance. This service will also be offered as a gift certificate (limited delivery).

Unique-buying experience . As the Castleberry Hill area becomes a destination shopping venue, Red White & Bloom will contribute to the experience by offering a pleasant shopping experience through the gallery-like design of its storefront, and its selection of materials and floral designs.

In-Store Presentations . In the spirit of education and event marketing, Red White & Bloom will offer periodic in-store workshops to attract potential customers. Topics will be seasonal in nature, and will feature guest artists such as regional cuisine, interior design tips from local designers, books signings, jewelry shows, and local artist showings.

Gift Cards . Red White & Bloom will offer $25, $50, $75 and $100 gift certificates, as well as gift cards for the Forget-Me-Not program that would enable women to receive the program as a gift, and then select the characteristics of each scheduled delivery.

Surveys/Comment Cards . Red White & Bloom will use in-store comment cards as well as occasional surveys to ensure products and services are meeting customers’ expectations.

Market Analysis Summary how to do a market analysis for your business plan.">

The following section presents a broad range of market information and projections, including:

• Who is the typical floral buyer, and who is the typical floral buyer at Red White & Bloom?
• How and why does he or she purchase flowers?
• What are the prevailing buying patterns in the floral industry?
• What is the size of the Atlanta market that Red White & Bloom plans to target?
• What is the overall buying potential/revenue for Red White & Bloom?
• Who is the competition in the Atlanta market?

4.1 Buying Patterns

Factors that Drive Typical Floral Purchases Holiday purchases traditionally drive the florist industry. The holidays, along with birthdays and anniversaries, are ideal dates for men to select as part of a Frequent Flower Gift Program. For reference, the following chart ranks floral purchases by holiday:

Percent Ranking by Retail Dollars

Source: American Floral Endowment Consumer Tracking Study

Capturing Valentine’s Day Business Valentine’s Day ranks number one in single-day holiday cut flower purchases, capturing 34 percent of transactions and 36 percent of dollar volume. Eighty percent of consumers who buy florals for the romantic holiday purchase cut flowers. According to the International Mass Retailers Association (IMRA), men are more likely to give flowers than women, and men plan to spend $95 on the average, while women plan to spend $60. The average amount spent per household is approximately $94.50, and the trend is an upward one.

To maximize Valentine’s Day revenue with add-on sales, Red White & Bloom will offer special, seasonal gourmet chocolates in addition to the store’s normal gourmet chocolates. Chocolates account for 75% of Valentine’s Day candy sales, which totaled an estimated $1.1 billion in 2002. A survey conducted by the Chocolate Manufacturers Association revealed that 50 percent of women are likely to give a gift of chocolate to a man for Valentine’s Day.

Profile of Traditional Buyers of Floral Arrangements Which households buy fresh cut flowers, how often and how much do they spend? According to the American Floral Endowment Consumer Tracking Study, consumer spending is on the rise. For example, the percentage of U.S. households making at least one fresh cut flower purchase during the year continues to increase. The frequency of consumer flower purchases is also remaining consistent.

• 27.7% of all US Household purchased fresh cut flowers at least once per year.
• The average floral purchase per buying household was 3.7 times.
• The average purchase price per buying household was $62.63.
• The most frequent purchases are women over 35, with incomes in access of $30,000 who live in metropolitan areas with populations greater than 2.5 million.
• Seventy percent of floral buys are planned purchased.

Source: American Floral Endowment Consumer Tracking Study.

4.2 Market Summary

Midtown and Downtown Atlanta Demographics Red White & Bloom will primarily target businessmen who work in highly-paid professions in Midtown and Downtown Atlanta. A second market includes businesses in Midtown and Downtown Atlanta that need weekly floral arrangements. The following chart provides an overview of potential prospects (businessmen and companies) within the defined areas.

• Midtown is defined as a one-mile radius from 10th NE at Peachtree.
• Downtown is defined as a four-mile radius from Peachtree and Andrew Young Intl Blvd.

*Represents Finance, Insurance & Real Estate Source: Central Atlanta Progress

To meet its target revenue goals, Red White & Bloom estimates that it needs the following number of clients:

• 2005 : Five commercial accounts (businesses); 50 Frequent Flower Gift Program Members (businessmen).
• 2006 : Eight commercial accounts (businesses); 75 Frequent Flower Gift Program Members (businessmen).
• 2007 : Ten commercial accounts (businesses); 100 Frequent Flower Gift Program Members (businessmen).

Given the combined 6,596 businesses located in Midtown and Downtown Atlanta, and the 1,510 ideal business (banks, law firms, securities firms, real estate, insurance companies and hotels), Red White & Bloom believes it has set realistic target levels for commercial accounts. Also, given the 195,149 employees who work in Midtown and Downtown Atlanta, with 26,010 identified as ideal prospects and assuming that 50% are men, the company also feels confident about its opportunity to reach its target goal for the Frequent Flower Gift Program.

For example, to reach its goal of five commercial clients in 2005, the company needs to secure .03% of its target company market (1,510), .05% in 2006, and .06% in 2007. To meet its Frequent Flower Gift Program estimates, the company needs to secure .04% of its targeted businessmen (13,005), .06% in 2006, and .08% in 2007.

4.3 Competition

Red White & Bloom plans to differentiate through its Frequent Flower Gift Programs for businessmen, and will treat in-office deliveries to its male clients as an opportunity to establish brand awareness with office managers for potential commercial account business. From preliminary research of the competition, Red White & Bloom has not identified any traditional florist in Atlanta, nor an on-line florist, that is offering a Frequent Flower Gift Program that allows the customer to choose random delivery dates in advance. As a result, the florists listed below are considered competition for commercial accounts: 

Carithers . 1893 Piedmont Road. Carithers is recognized as the leading florist in Atlanta, with three locations (one in town).

Petals: A Florist . 1422 Woodmont Lane NW. Petals offers flowers for delivery, as well as for special events such as weddings. The store uses fresh flowers to create designs with a natural garden feel. It also sells twig baskets and stone-finished containers with longer-lasting greenery and blooming plans, and offers baskets of fruit and gourmet food.

Lilly’s . 1197 Peachtree Street NE – Colony Square. Lilly’s is a full-service florist that serves the Colony Square retail and office clientele, along with the Sheraton Hotel.   

Twelve . 976 Piedmont Avenue – at 10th Street. Located in a former Midtown residence, the store carries unusual flowers and orchids. It also carries jewelry, designer handbags and sunglasses, throw pillows and bath towels.

Fuji Designs . 1157 West Peachtree Street. Fuji Designs is a Japanese-style florist, offering silk and fresh flower arrangements, along with Japanese gifts, jewelry, glassware and handbags.

Stems . 999 Peachtree Street – at 10th Street.  Located in the First Union building, Stems serves commercial clients in the building and is also a full-service floral shop. 

On-line Florists . In addition to traditional florists, floral arrangements can be purchased via the Internet. Such services are offered by Jackson & Perkins (jackson-perkins.com), Calyx & Corolla (calyxandcorolla.com), Hallmark Flowers (hallmark.com), FTD.com, Harry & David (harryanddavid.com), and many others. These companies offer a monthly delivery program; however, customers cannot select custom arrangements (they have to accept the “selection of the month”), nor can they specify a delivery date (they have to choose a “month” and the date of the delivery is determined by the company). Also, when the floral arrangements arrive, they require arranging, and often the finished product may not match the photo that drove the purchase. Deliveries present another challenge if the gift recipient isn’t home. The flowers are either returned to the shipper’s distribution center where they remain in a box, or they are left in the box on a doorstep for an undetermined amount of time. In either situation, the quality of the live, perishable flowers is reduced.   

Given the lack of Frequent Flower Gift Programs by Atlanta florists and on-line florists, Red White & Bloom believes there is a positive opportunity to establish a premium, niche service.

4.4 Target Market Segment Strategy

Buyer Characteristics  

Ideal characteristics of a typical Red White & Bloom customer are: 

Frequent Buyer Program Subscriber

• Male executive
• Works in Midtown or Downtown
• 25-60 years of age
• Married, engaged or in a long-term relationship
• Makes $150,000+
• Quality conscious
• Probably works as a banker, real estate agent, lawyer or financial analyst
• May have a preference for luxury items (cars, clothes, watches, homes, vacations)
• Homeowner, possible multiple home owner
• Has discretionary income

Commercial Accounts Customer Profile

• Primarily female office or store manager
• Professional 25-60 years of age
• Probably works for a law firm, hotel, large retail store, bank, real estate agency, foreign consulate or insurance agency

4.5 Market Projection

Using the target market numbers identified earlier in this section and the Midtown and Downtown Atlanta demographics, Red White & Bloom has made the following assessments regarding market opportunity and revenue potential:

POTENTIAL REVENUE FOR FREQUENT FLOWER GIFT PROGRAM CUSTOMERS: 13,005 Businessmen in Midtown & Downtown Atlanta x $600 (average purchase price [six deliveries per year, $100 per delivery])= $7.7 million of revenue opportunity. POTENTIAL REVENUE FOR WEEKLY COMMERCIAL ACCOUNTS CUSTOMERS: 6,596 Businesses in Midtown & Downtown Atlanta x $150 (average cost of an arrangement each week) x 52 weeks per year = $51.4 Million. If we assume (20) competitive florists in this area, that’s still $2.5M in potential revenue per florist. Or, if examined from another perspective, if the company can capture .05% of this potential business, that’s $257,244 in revenue opportunity.

As indicated previously, Red White & Bloom needs five commercial accounts and 50 Frequent Flower Gift Program Members to meet its first year revenue goals, and, given the breadth of the target market, the company believes these targets are reachable.

Strategy and Implementation Summary

According to the first American Express/RoperASW Global Affluent Study (October 2003), about half of high-income consumers around the world would choose to have more time in their lives than more money. Red White & Bloom’s goal is to facilitate this desire by creating marketing messages that emphasize being able to spend more time with love ones by: automating the flower arrangement buying process, fostering romance with the consistent delivery of flowers, and eliminating the worry of ever missing a loved one’s special day. The company’s intention is to gain market share with niche positioning, high quality products and, eventually, a unique shopping experience in an arts gallery district. The following sections review the various strategies that will support this effort.

5.1 Competitive Edge

Red White & Bloom will differ from traditional florists by creating customer intimacy based on personalized relationships that will save its male customers time and reduce anxiety often associated with the gift buying process. The company will achieve this goal by:

• Using technology to make the floral buying experience easy for customers and, at the same time, enable the company to identify and track its customer base.
• Creating a new fresh flower arrangement buying experience for customers – Atlanta’s first floral art gallery.
• Offering exquisite, artistic arrangements.
• Offering additional self-indulging products, including original artwork and gourmet chocolates.
• Building a customer database that identifies contact information as well as preferences (colors, vases, frequency, allergies, pets, children/spouse, birthday, anniversary, etc.).
• Adopting proactive customer service policies, for example, contacting each Frequent Flower Gift Program Member by phone call or e-mail within 48 hours of a scheduled delivery, and calling commercial clients after each delivery to ensure satisfaction.

As part of the definition process, it’s important to outline what Red White & Bloom is not. Unlike traditional florists, the company will not offer:

• FTD or Teleflora wire services. By recreating arrangements defined by another organization, this approach limits creativity.
• Weddings. Floral services for weddings are a specialty area. To remain focused on its Frequent Flower Gift Program objectives, Red White & Bloom may choose to refer potential wedding clients to other Atlanta florists.
• Funerals. Floral services for funerals are a specialty area. To remain focused on its Frequent Flower Gift Program objectives, Red White & Bloom may choose to refer potential funeral clients to other Atlanta florists.
• Balloons or stuffed animals.
• Atlanta-wide delivery services. Red White & Bloom will cater to Midtown and Downtown businesses, residents and workers.

5.2 Marketing Strategy

Overall Strategy It’s a widely-held thought that there are not too many florists in this country – there are too many florists who are the same. A florist with a well-defined niche business can thrive. Red White & Bloom’s marketing strategy is to develop a specialized, independent niche business that centers around Frequent Flower Gift Programs and features quality products, custom designs and outstanding personalized customer service.

Marketing Objectives Red White & Bloom needs to establish a reputation as an automatic, easy way to buy flowers and foster romance with loved ones, specifically with affluent men who work in Midtown and Downtown Atlanta. A measurable and specific objective includes initiating marketing efforts in the fall of 2004, and having a minimum of 25 male clients in a Frequent Flower Gift Program at the time of the store’s opening in March 2005.

Red White & Bloom needs to establish itself as a creative source for retail and office tenants in Midtown and Downtown Atlanta that need weekly flower arrangements. Measurable and specific objectives are to have five offices signed up for weekly deliveries by the time of the store’s opening.

Red White & Bloom needs to establish brand recognition to attract local shoppers who will eventually visit Castleberry Hill as a destination shopping area. Given the district’s art galleries, a measurable and specific objective includes having a least one local gallery as a client within one month of the store’s opening.

Positioning Red White & Bloom offers an upscale Frequent Flower Gift Program targeted to affluent businessmen, featuring custom, high-quality floral arrangements and personalized service. Additionally, the company plans to create a unique shopping experience with its floral design gallery, which is located in an up-and-coming arts district area.

Marketing Mix As outlined previously in this business plan, Red White & Bloom plans to serve three markets:

• Primary: Businessmen who work in Midtown and Downtown Atlanta.
• Secondary: Businesses in the same area.
• Tertiary: Residents of Castleberry Hill.

The company’s marketing efforts will focus on targeting men, and as a by-product of deliveries and promotional giveaway programs, the company plans to secure commercial accounts. Residential clients will stem from word of mouth and visibility of Red White & Bloom to neighborhood pedestrian and automotive traffic. The overall market approach involves creating brand awareness through targeted advertising, public relations and a website; and generating leads through co-marketing efforts with select venues, traditional direct mail/e-mail and events.

Primary Market: Businessmen Who Work in Midtown & Downtown Atlanta

Why should men subscribe to a frequent delivery program from Red White & Bloom?

• To foster romance with regular floral gifts for spouse/significant others.
• To eliminate “forgetting” about birthdays, anniversaries and other special dates.
• To be able to spend more time with loved ones and less time shopping for loved ones.
• Personalized service.
• Easy and convenient.
• Quality flowers and unique floral arrangements.
• One-of-a-kind gourmet chocolate available in addition to flowers.
• Free deliveries.

Other Markets

Why should commercial tenants buy from Red White & Bloom?

• Custom floral plan for each business.
• Frequent delivery program available.
• Free in-office/store consulting service available.
• Gourmet chocolate available as corporate gifts (for delivery).

Why should local residents buy from Red White & Bloom?

• Unique shopping experience.
• In home consulting available.
• Free neighborhood deliveries – discount for pickups.
• GOURMET chocolate.
• Event floral services (parties) available to local residents only.
• Support a local merchant.

Strategy For businessmen who work in Midtown & Downtown Atlanta in select industries, Red White & Bloom will emphasize services (Forget-Me-Not Club) to keep romance and love alive.

• Make giving flowers to loved ones an effortless, automatic process.
• Make the flower buying experience fun and easy.
• Make flowers a habit by encouraging men to take flowers home routinely, not just for special occasions.
• Shift the flower buying responsibility from women to men.

Public Relations While the company will primarily target men with its advertising efforts, it will target women in an effort to educate women about the Frequent Buyer Program, and the women may encourage their spouses/fiancées/significant others to participate.

• Announce the store’s Grand Opening and the availability of services.
• Issue at least one press release per quarter to local newspapers.
• Target Atlanta publications for possible feature stores (one per story per quarter).
• Press List: Around the Rings, Atlanta Downtown, Atlanta Homes & Lifestyles, Atlanta Intown & The Studio Arts/Culture, Atlanta Jewish Life, Atlanta Jewish Times, Atlanta Journal-Constitution (Home/Living Sections, Business Section), Atlanta Magazine, Atlanta Press, Atlanta Woman, Communities Magazine, Creative Loafing – Atlanta Edition, David Atlanta, Designer’s Handbook, Dixie Living, Hotlanta Buzz, Jezebel Magazine, Northside Newspaper, Peachtree’s Symbol of the South, The Piedmont Review, Post Notes, Southern Changes, Southern Lifestyles, Southern Living, Veranda, Westside Atlanta, Where Atlanta, Zoom.

Advertising The advertising program will explicitly target men.

• Develop a 1/8 page, one-color ad for routine insertions in the Atlanta Business Chronicle, the sports page and/or the business page of The Atlanta Journal & Constitution.
• Start ads in the fall of 2004 to build awareness and to generate business (in the form of gift certificates) for Christmas and Hanukkah.

Co-marketing Efforts

• Investigate contacting Peachtree Center Athletic Club, located in Downtown Atlanta, as a possible business partner. Offer free bi-monthly  floral arrangements in exchange for the opportunity to market to club members (which includes businessmen).

Direct Mail/Postcards

• Develop a list of potential clients for routine communications about holiday specials and frequent buyer/gift programs.
• Push users to a website that will enable them to see sample designs, read about the Forget-Me-Not Club, and complete a form to request a free phone consultation.
• Buy/develop an e-mail list for routine communications about holiday specials and frequent buyer programs.
• Push users to a website that will enable them to sign-up for a free phone consultation.

Marketing Materials Develop a consistent look and feel for all corporate collateral, including:

• Comment cards – collect name, addresses, e-mail, plus feedback on services.
• One-page brochure describing Frequent Flower Buyer Programs.
• Stationery – business cards, letterhead, envelopes.
• Gift cards.
• Packaging – develop no-spill packaging to make it easy to transport flowers and use all packaging for branding opportunities for Red White & Bloom logo and website.
• Highlight frequent flower program (for individuals and businesses), enable visitors to schedule a free phone consultation, spotlight the floral design gallery and any local gallery events. Photos will change monthly.

For Commercial Accounts: Identify 20 initial top retail and office prospects, especially new businesses in Centennial Park. Identify the primary buyer at each location, and deliver a free arrangement as a way of introduction.

• Network with store and office managers by researching and joining three key local business groups. 

For Local Residents

• Grand Opening Reception (April 2005).
• Hold Floral Design Gallery Shows in conjunction with other Gallery Openings in the neighborhood.

To keep costs down, events will be promoted using in-store signs (three-month forward-looking Calendar of Events), press releases and the company website.

5.3 Sales Strategy

Direct Sales

Today, over 90% of Americans cite word-of-mouth as one of the best sources of ideas and information. Word-of-mouth is rated as important as advertising or editorial content, and Americans place one-and-a-half times more value on it today than they did 25 years ago. ( Source: RoperASW, 2003 ). Red White & Bloom plans to foster direct sales by offering an exceptional level of personalized service to male executives in order to build loyalty, and ultimately, word-of-mouth referrals to their peers:

• The company will keep a database of customer names, addresses, e-mail addresses and preferences. This information will be used for e-mail and direct mail efforts to build customer loyalty.
• The company will offer a 24-hour return/exchange policy to build trust with our customers and maintain retention and loyalty.

Indirect Sales/Partner Opportunities

With its strategy of not offering special event or funeral arrangements, Red White & Bloom has an opportunity establish a referral service and partner with several key florists who can provide such floral services. The company would collect a flat percentage of each referral sale, with the sum payable at the end of each month.

5.3.1 Sales Forecast

2005 SALES FORECAST ASSUMPTIONS (MARCH 1 OPENING)

The estimates above equate to approximately six deliveries per week for the Frequent Flower Gift Program, and five deliveries per week for Commercial Accounts.  

2006 SALES FORECAST ASSUMPTIONS

The estimates above equate to approximately nine deliveries per week for the Frequent Flower Gift Program, and eight deliveries per week for Commercial Accounts. 

2007 SALES FORECAST ASSUMPTIONS

The estimates above equate to approximately twelve deliveries per week for the Frequent Flower Gift Program, and ten deliveries per week for Commercial Accounts. This sales activity level represents the maximum amount of clients that Red White & Bloom can handle without adding another full-time floral designer and a full-time driver. 

5.4 Milestones

The following table lists important store milestones, with dates, implementation duty, and budgets for each. The milestone schedule emphasizes the timeliness for implementation per the sales and marketing targets listed in the detail in the previous topics.

Management Summary management summary will include information about who's on your team and why they're the right people for the job, as well as your future hiring plans.">

Owner Jamie Muir brings more than 15 years of marketing and management experience to Red White & Bloom. Her background in the technology and applications software industry includes using the Internet and integrated marketing communications to attract customers and develop brand loyalty. Jamie graduated cum laude from the University of Georgia in 1988 with a degree in Journalism. She has also completed training at the Vermont Academy of Floral Design, and apprenticed at De tuin van Heden, a retail flower shop in Ghent, Belgium. She currently holds a full time job as the public relations manager for a profitable, publicly traded technology company in Atlanta.

6.1 Personnel Plan

Red White & Bloom will not employ any staff members directly. As an owner of the company, Jamie Muir will take quarterly payments in the form of an after-tax draw. Although actual draw may vary with realized sales and profits, we are projecting owner’s draw will steadily increase from the first year to the third year. Other employees, when necessary, will be employed via a local temporary agency. These labor expenses can all be found in the Profit and Loss table, below.

Jamie Muir will oversee financial management, merchandising and operations for Red White & Bloom. Responsibilities will include: selling to commercial accounts; ensuring a profitable sales picture; establishing pricing policies; keeping up-to-date on trends by monitoring trade journals, vendors, sales reps, buying trips, industry meetings and educational programs; preparing and executing marketing programs, including advertising, publicity and lead generation programs (via direct mail and e-mail); establishing partner relationships as needed and designing arrangements.

She will also oversee sales, design and delivery. Responsibilities will include selling to walk-in retail customers; designing arrangements; ordering flowers, plants and greens; purchasing supplies, vases and containers; pricing and selling merchandise and orders for profit; spot checking orders to ensure quality products; knowing social and religious customs of various holidays; and handling complaints.

Delivery Person

The delivery person’s primary tasks will include planning deliveries (right time, right day); loading and unloading products carefully, securing plants and flowers during transportation; repairing, returning and replacing any transit-damaged products; keeping track of deliveries; and performing on-site credit card transactions. This position will be secured through a local employment agency, and will work part-time. Based on projected sales for the first year, a delivery person will be required approximately two hours per day, four days per week in the first year; hours needed will increase proportionally with sales in years two and three.

Characteristics: courteous, knowledgeable, neat and clean. The person should know the Midtown and Downtown areas of Atlanta.

Temporary Help

Red White & Bloom will employ temporary employees via a local staffing agency to assist with sales and customer service prior to Valentine’s Day, Mother’s Day, Easter/Passover, Thanksgiving and Christmas/Hanukkah.

Second Year: Contract Floral Designer As Needed for Holidays & Special Events

The contract floral designer will create arrangements using flowers, floral products and/or plants, working directly with customers regarding price and type of arrangement or following information from an order form. Other tasks include giving estimates on design work; working promptly and profitably, including tracking all materials used in every arrangement for accurate pricing; keeping the design area clean; keeping the cooler clean and rotating flower stock. The designer may assist walk-in customers, operate the cash register, and handle customer concerns and complaints. This position will be a part-time contractor.

Financial Plan investor-ready personnel plan .">

• Contracted Labor and Rent make up over 40% of the operating expenses.
• Red White & Bloom wants to finance growth through cash flow.
• Marketing will remain at or below 6% of sales.
• Company expansion, while not a necessity, will be an option if sales projections are met and/or exceeded.

7.1 Break-even Analysis

For our break-even analysis, we assume running costs which include our full payroll, rent, and utilities, and an estimation of other running costs. The chart shows what we need to sell per month to break even, according to these assumptions.

7.2 Projected Profit and Loss

This business plan assumes an eventual 10% profit and is built using the following allocations of gross revenue:

• 30% labor (including owner’s draw)
• 10% inventory
• 27% overhead
• 23% cost of merchandise

7.3 Projected Cash Flow

The Cash Flow table, below, shows a solid cash balance from day one. Because Red White & Bloom will sell on a cash-basis only, and will stock only slightly more than one month’s inventory at any time, we do not anticipate any problems with cash flow, once we have obtained sufficient start-up funds.

7.4 Projected Balance Sheet

The Balance Sheet, below, shows our projected assets and liabilities for the three years of the plan, including accumulated depreciation of long-term assets.

7.5 Business Ratios

Business ratios for the years of this plan are shown below. Industry profile ratios based on the Standard Industrial Classification (SIC) code 5992, Florists, are shown for comparison.

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Flower Shop Business Plan

Have you ever wished to turn your love for beautiful flowers into a successful business?

If yes, opening a flower shop can be a thrilling venture. It’s an exciting journey that starts with the seed of an idea and blooms into a profitable business with the right strategy.

But before you get started, it’s essential to have a solid business plan in place.

We understand that preparing a detailed business plan may seem challenging. That’s why we are here to help.

This flower shop business plan template will help you get started, understand what to include in your plan, and make it compelling for investors.

Ready to begin? Let’s start by understanding what is a flower shop business plan.

What is a Flower Shop Business Plan?

A flower shop business plan provides a strategic roadmap for starting and running a flower shop. It is a living, professional document that stands today and lays out the growth plan for the next 3-5 years.

It outlines your flower shop’s goals and strategies to achieve them. It also includes market research, operational practices, and financial details to support your business.

Why Business Plans Are Important?

Writing a business plan is one of the most important aspects of your entrepreneurial journey. Think of the business plan as a detailed blueprint to address your business operational concerns.

Here are a few key reasons why business plans are important to drive a stable and profitable business:

Make informed decisions

A well-crafted business plan includes financial projections, market analysis, service offerings, management team, marketing plans, and funding needs. So, it serves as a reference document that prioritizes your business goals and helps you make informed decisions.

Obtain capital investment

Investors or banks require a comprehensive business plan to know more about your business concepts, cash flow projections, funding needs, unique selling points, and promotional tactics. So, business plans with tangible facts, thorough research, and realistic financial projections help you obtain the expected capital investment.

Develop a risk assessment strategy

A flower shop business plan helps you assess potential risks and challenges. And it allows you to develop strategies to mitigate risks. This can further save you valuable time, resources, and financial failures in the long run.

Allows resource management

A business plan helps you allocate resources effectively that impact your shop’s overall financial health. Recklessly managing your finances, inventory, and human capital can result in chaos and put your business at risk. So, use florist business plans to implement strategies for resource management.

Now, let’s explore what are the key components of a flower shop business plan.

Key Components of a Flower Shop Business Plan

• Executive Summary
• Company Overview
• Industry & Market Analysis
• Competitive Analysis
• Product and Services
• Operational Plan
• Marketing Plan
• Management Team
• Financial Plan

1. Executive Summary

An executive summary is an introduction to your flower shop business plan. Typically, this section is written in the last as it provides a summary of each component you include in your plan.

The primary goal of the executive summary is to quickly engage readers and convince them to delve further into your plan.

You may start this section by explaining the kind of flower business you are running and its status. Next, consider including the following:

• A brief overview of your business objectives
• Vision and mission statements of your flower shop
• Floral industry and market opportunity
• Marketing strategy
• Key members of your team
• Financial projections

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2. Company Overview

The company overview section provides all the essential details of your business. It includes everything from the flower shop’s name to its operating expenses that the potential financing partner needs to know.

So, this section makes it easier for financiers to understand and confirm the nature of your business.

You may include the below crucial points in this section:

• The type of floral business you are operating(retail flower shop, online store, in-store & online shop, mobile flower cart, etc.)
• A brief history, including the aim of starting this business
• Achievements of your florist business
• The legal structure(s-corp, LLC, sole proprietorship, etc.)
• Facts about large undertakings or contracts

3. Industry & Market Analysis

The industry and market analysis section provides an overview of the flower shop industry. This may seem unnecessary, but serves different purposes.

Conducting thorough research helps you understand the target potential niches and the customers you hope to serve. And this allows you to offer specific products so that your flower shop can grow profit margins.

Apart from that, a market study also helps you define your ideal customer, improve your marketing efforts, and make better product sales potential.

For example, if you intend to sell flowers to funeral homes, you’ll need to provide large, traditional floral bouquets of lilies.

While writing this section, consider answering the following questions:

• How big is the floral industry in the USA, and is it growing or declining?
• What is the growth forecast for the next five years?
• Who are the major suppliers in the market?
• What are the recent market trends?
• Who are your top competitors in the local flower market?
• Who are your target customers in terms of their psychographic and demographic profiles?
• What are the customer segments for your flower shop?

Here, you can mention individuals who love flowers, event planners, churches & other religious centers, funeral homes, tourists, etc.

4. Competitive Analysis

Your competitive analysis section should represent the direct and indirect competitors that your floral business encounters.

Direct competitors can be other flower shops near your location, while indirect competitors can be grocery stores selling loose flowers, flower farms, or wholesale flower markets.

For each direct competitor, provide an overview of their business and summarize their strengths and weaknesses. You should find out their key points such as:

• Who are their potential customers?
• What type of flower business do they own?
• What is their product pricing?
• What are their USPs?
• What are their weak points?

From the above analysis, try to specify your areas of competitive advantage. It may include:

• Will you offer special packages for wedding floral arrangements?
• Will you provide discounts that your competitors don’t offer?
• Will you give more satisfactory customer service?
• Will you provide flower arrangements as per client budgets?

In this section, you should highlight the steps you will need to use to outperform your competition.

5. Product and Services

You need to list out the specific products and service offerings in this section. It helps you understand the current capabilities of your business and spotlight the unique selling proposition.

While planning how to start your own floral business, you have to explore the market and determine what your potential customers are seeking from your floral shop.

So, try to describe available flower products and related services that cater to the different types of people. For instance, you might offer one or more of the following products or services:

• Offer bouquets with floral arrangements for special occasions.
• Make flower arrangements for table settings, corporate events, weddings, or funerals
• Floral consultation services
• Exquisite floral arrangement
• Flower delivery as per client preferences

Apart from that, you may also include products and floral services you plan to offer in the future.

Doing so will help you come up with a realistic and competitive florist business plan that benefits business stakeholders in making informed decisions and assists you in the diverse offerings.

6. Operational Plan

As you have explained your business goals in the earlier sections, now it’s time to describe how you’ll meet those goals.

In your flower shop’s operations plan, you’ll need to discuss the operational routines, including details about working hours, staff strength, and the inventory of flowers you own.

You may have two distinct sections as follows:

Everyday short-term procedures

It covers all the daily activities involved in running your flower shop. It includes creating floral arrangements and delivering them, responding to calls, billing corporate accounts, restocking your mobile flower cart daily, etc.

These are the long-term goals you wish to achieve. For example, when you expect to sell your Xth flower arrangement or envision reaching $Y revenue. It could also include the number of customers served, the number of flower deliveries completed, or reaching Z number of mobile flower carts.

7. Marketing Plan

As the name indicates, the marketing plan involves the analysis of your potential customers and methods to bring more customers from untapped demographics by advertising your services to them.

You’ll need to include the key marketing strategies you plan to implement for your florist business. The following are some of the advertising methods you might consider:

• Promote in local newspapers, radio stations, and/or magazines
• Distribute flyers
• Email marketing
• Networking or partnerships
• Discounts, festival offers, or benefits for repeat patrons
• Loyalty programs

Ensure that you take high-quality images of your floral arrangements to maximize your marketing efforts. And showcase the beauty of your arrangements to make your brand look more expensive and elegant.

Apart from these traditional marketing materials like advertisements, you can utilize these pictures to enhance your floral services’ online presence through websites,  ad campaigns, and social media platforms.

Along with this existing marketing strategy, you should also include future marketing tactics to feature your shop’s growth goals. This will draw your potential investors and customers.

8. Management Team

A well-trained and experienced management team is crucial to run the daily business operations of your shop.

So, highlight your key managers’ backgrounds, skills, and experiences that help you grow your business. Try to include the flower shop owner, managers, florists, marketing executive, cashier, or delivery person in this section.

If you or your team members have direct experience in handling flower shops, mention their experience and skills. Also, highlight the expertise that you think will benefit your business.

You may even include a personnel budget plan to demonstrate how much you will spend on salaries.

9. Financial Plan

The financial plan is the most important aspect of your business planning. It includes your shop’s 3 to 5-year financial reports broken out both monthly or quarterly for the first year of operation and then annually.

This section will help investors analyze all the cash flow and revenue streams, initial startup costs, profits, and liabilities. It will also allow you to examine your business’ performance in the long run.

While developing an in-depth financial plan, you’ll need to highlight all the key factors:

Income Statement

An income statement is typically known as a profit and loss statement or P&L, indicating your floral shop’s revenue and then deducting the expenses to show whether you earned profits or not.

For your income statement, you’ll need to devise a few assumptions. For instance, you’ll sell 50 beautiful flower arrangements per day and/or contract with companies for monthly services. And this will grow your sales by 2% or 10% yearly.

Here, you can notice that your assumptions will greatly affect your financial forecasts. So, try to conduct thorough research and make realistic assumptions as much as possible.

Balance Sheet

A balance sheet indicates your shop’s assets and liabilities. It can include much information, such as equity, goodwill, or other intangible assets. So, try to create a balance sheet at the end of the first year.

Cash Flow Statement

A proper cash flow statement will help you determine how much money you require to start or expand your business and make sure that you never run out of money.

However, most entrepreneurs and business owners earn a profit and still face financial issues and go bankrupt. So, you will need the right cash flow planning to avoid such cases.

Here is an example of a cash flow statement with the help of Upmetrics:

From the above financial statements, you may define the break-even point, identify the funding needs, and evaluate the funding resources for your flower shop.

10. Appendix

In this section, you can attach some formal documents that are relevant to your flower business, including business permits, maps, financial tables, a shop location lease, or a list of businesses interested in long-term contracts for your flowered services.

You may also include any supporting documents or attachments that your readers might use for reference.

Download a sample flower shop business plan

Need help writing your business plan from scratch? Here you go;  download our free flower shop business plan pdf  to start.

It’s a modern business plan template specifically designed for your flower shop business. Use the example business plan as a guide for writing your own.

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Now that you know what to include in your business plan, it’s time to streamline your entire business planning process!

With Upmetrics , you will get step-by-step guides, 400+ sample business plans , and AI support to create an actionable business plan in easy steps.

Also, our financial forecasting tool will help you create accurate financial projections for 3-5 years if you are not good at finances.

Whether you aim to start a new business or grow an existing one, Upmetrics provides valuable resources to write successful and professional business plans that perfectly align with your goals.

So, don’t wait; start planning now!

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Frequently Asked Questions

Is the flower shop business profitable.

Yes, running a flower business can be highly profitable. It depends on a few factors such as location, marketing tactics, products, inventory management, and customer service. Keeping affordable prices and providing unique selling points may also contribute to profitability.

What kind of location is best for a flower shop?

For a flower shop, it is best to choose the main street location or a high-foot traffic area, such as shopping centers, restaurants & cafes, residential places with good visibility, or near wedding & event venues.

How can I promote my new flower shop?

Try to conduct proper market research and promote your new flower shop through

• Social media marketing
• Collaborations with event planners & wedding venues
• Advertising in local newspapers & bulletin boards
• Creating an inviting storefront
• Free delivery in local areas
• Offering seasonal promotions
• Engaging in a floral marketplace

What operational details are essential to include in the business plan?

You should include the following operational details in your floral business plan:

• Hours of operation
• Daily operational procedures and supplier details
• Inventory management
• Customer service policies
• Delivery services or special event services

How often should the business plan be reviewed and updated?

Ideally, a business plan should be reviewed and updated at least once a year, or whenever there are substantial changes in the market, the business environment, or its financial status.

About the Author

Upmetrics Team

Upmetrics is the #1 business planning software that helps entrepreneurs and business owners create investment-ready business plans using AI. We regularly share business planning insights on our blog. Check out the Upmetrics blog for such interesting reads. Read more

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Florist Business Plan Template & PDF Example

• September 4, 2024

Creating a comprehensive business plan is crucial for launching and running a successful florist business. This plan serves as your roadmap, detailing your vision, operational strategies, and financial plan. It helps establish your florist business’s identity, navigate the competitive market, and secure funding for growth.

This article not only breaks down the critical components of a florist business plan, but also provides an example of a business plan to help you craft your own.

Whether you’re an experienced entrepreneur or new to the retail industry, this guide, complete with a business plan example, lays the groundwork for turning your florist business concept into reality. Let’s dive in!

Our florist business plan is structured to cover all essential aspects needed for a comprehensive strategy. It outlines the shop’s operations, marketing strategy, market environment, competitors, management team, and financial forecasts.

• Executive Summary : Offers an overview of your florist shop’s business concept, market analysis , management, and financial strategy.
• Store & Location : Describes the store’s design, amenities, and why its location is appealing to potential clients.
• Supply & Products : Lists the types of floral products and related items provided by your shop, including pricing structure.
• Key Stats : Shares industry size , growth trends, and relevant statistics for the florist market.
• Key Trends : Highlights recent trends affecting the florist sector.
• Key Competitors : Analyzes main competitors nearby and how your florist shop differs from them.
• SWOT Analysis : Strengths, weaknesses, opportunities, and threats analysis.
• Marketing Plan : Strategies for attracting and retaining customers.
• Timeline : Key milestones and objectives from start-up through the first year of operation.
• Management: Information on who manages the florist shop and their roles.
• Financial Plan: Projects the shop’s 5-year financial performance, including revenue, profits, and expected expenses.

Florist Business Plan Template (Download)

Fully editable 30+ slides Powerpoint presentation business plan template.

Download an expert-built 30+ slides Powerpoint business plan template

Executive Summary

The Executive Summary introduces your florist’s business plan, offering a concise overview of your flower shop and its services. It should detail your market positioning, the range of floral arrangements and related services you offer, its location, size, and an outline of day-to-day operations.

This section should also explore how your florist will integrate into the local market, including the number of direct competitors within the area, identifying who they are, along with your shop’s unique selling points that differentiate it from these competitors.

Furthermore, you should include information about the management and co-founding team, detailing their roles and contributions to the shop’s success. Additionally, a summary of your financial projections, including revenue and profits over the next five years, should be presented here to provide a clear picture of your florist’s financial plan.

Florist Business Plan Executive Summary Example

Business overview.

Your  business overview  should provide clear and concise information about your florist shop. This includes the name of your shop, its location, and a brief overview of daily operations.

In this section, it’s essential to emphasize your  unique selling proposition  ( USP )—what makes your florist shop stand out. Whether it’s your focus on locally sourced flowers, custom floral designs, or sustainable practices, your USP should be central to your executive summary. This is your chance to captivate your audience by showcasing the distinct value your business offers in the marketplace.

Example “Blossom & Bloom Florist,” located in the bustling downtown area of Riverside, operates from a 2,000 sq. ft. space on Elm Street. The shop opens daily at 9 AM, offering a wide range of fresh bouquets, potted plants, and custom floral arrangements. The USP of Blossom & Bloom is its commitment to sustainability, using only locally sourced flowers and eco-friendly packaging materials, making it the go-to florist for environmentally conscious customers.

Market Overview

The market overview section should present the size, growth trends, and key dynamics of the floral industry.

Highlight the potential of the U.S. floral industry, supported by relevant data such as  market size  and growth rates. Discuss emerging trends like the increasing demand for sustainable and personalized floral arrangements, which can offer insight into how your florist shop fits within this evolving market.

It’s also important to address the competitive landscape. Identify your  key competitors  and explain how your florist shop positions itself uniquely within this environment. Whether through exceptional customer service, innovative floral designs, or a wide variety of seasonal flowers, this section should clearly illustrate how your florist shop will stand out.

Example Blossom & Bloom Florist is part of the $72.8 billion U.S. floral industry, which has been growing at a 15% CAGR over the past five years. Competing with several local florists and large retail chains in Riverside, Blossom & Bloom differentiates itself by offering bespoke floral designs and a strong commitment to eco-friendly practices, catering to a growing base of sustainability-minded consumers.

Management Team

The management team’s background is crucial to your business’s success. This part of your executive summary should emphasize the expertise and experience of your key team members.

This could include details such as the co-founder’s extensive experience in floral design or the financial manager’s background in retail management. Highlighting your team’s qualifications not only adds credibility but also reassures potential investors and partners of your florist shop’s potential for success.

Example At Blossom & Bloom, co-founders Emily Rose and David Green lead the team. Emily, with over 10 years of experience in floral design, has a passion for creating unique and memorable floral arrangements, while David, with a background in retail management, ensures the smooth operation and financial health of the shop, combining their expertise to drive the business forward.

Financial Plan

Your financial plan overview should succinctly outline your financial goals and projections, such as revenue targets and profit margins, giving a clear snapshot of your florist shop’s financial trajectory.

Example Blossom & Bloom aims to achieve $3 million in annual revenue by 2028, targeting a 12%  EBITDA  margin. The financial strategy involves an  initial investment  in premium floral supplies and a welcoming shop atmosphere, with growth driven by community engagement and a strong online presence, positioning the florist shop for profitability and local recognition within five years.

For a Florist, the Business Overview section can be concisely divided into 2 main slides:

Store & Location

Briefly describe the florist’s physical environment, emphasizing its design, ambiance, and the overall atmosphere that welcomes customers. Mention the store’s location, highlighting its accessibility and the convenience it offers to clients, such as proximity to shopping centers, main streets, or ease of parking. Explain why this location is advantageous in attracting your target clientele, including visibility to foot traffic and its appeal to the local community.

Supply & Products

Detail the range of floral arrangements and related products offered, from everyday bouquets and custom arrangements to event-specific decorations like weddings and corporate functions. Outline your pricing strategy , ensuring it reflects the quality of products provided and matches the market you’re targeting. Highlight any special offerings, seasonal promotions, or subscription services that provide added value to your customers, encouraging repeat business and customer loyalty.

Industry Size & Growth

In the Market Overview of your florist business plan, start by examining the size of the floral industry and its growth potential. This analysis is crucial for understanding the market’s scope and identifying expansion opportunities. Highlight the overall market value, recent growth rates, and projections for future growth. For instance, the global floral industry has seen a steady increase due to rising disposable incomes and the growing popularity of flowers for various occasions.

Key Market Trends

Proceed to discuss recent market trends , such as the increasing consumer interest in personalized floral arrangements, sustainable and eco-friendly flowers, and online flower delivery services. For example, highlight the demand for bespoke floral designs for events like weddings and corporate functions, alongside the rising popularity of sustainably sourced flowers and biodegradable packaging.

Competitive Landscape

A  competitive analysis  is not just a tool for gauging the position of your florist business in the market and its key competitors; it’s also a fundamental component of your business plan.

This analysis helps in identifying your florist business’s unique selling points, essential for differentiating your business in a competitive market.

In addition, competitive analysis is integral in laying a solid foundation for your business plan. By examining various operational aspects of your competitors, you gain valuable information that ensures your business plan is robust, informed, and tailored to succeed in the current market environment.

Identifying Your Competitors in the Florist Industry

Identifying competitors is the first step in understanding your position in the florist market. Begin by mapping out local florists and flower shops. For instance, if your florist business specializes in exotic flowers, your direct competitors include nearby florists known for their unique floral arrangements, as well as larger garden centers with extensive flower sections. Don’t overlook indirect competitors such as grocery stores or online flower delivery services that offer a range of floral products.

Use online tools like Google Maps to get a geographical sense of competitor distribution. Platforms like Yelp and TripAdvisor offer customer reviews and ratings, providing insights into competitors’  strengths and weaknesses . For example, if several reviews commend the personalized service and beautiful arrangements at “Blooming Bliss,” this is a key strength of your competitor.

Florist Competitors’ Strategies

Analyzing the strategies of these competitors involves several aspects:

• Floral Offerings : Examine their range of flowers and arrangements. If “Green Thumb Florals” is gaining popularity with its eco-friendly and sustainable options, it indicates a market trend toward environmentally conscious floristry.
• Design Techniques : Consider the design techniques and styles. A florist like “Classic Florals” that focuses on traditional, elegant arrangements might appeal to a different customer base than one like “Trendsetters Flowers,” known for modern and avant-garde floral designs.
• Pricing Strategy : Compare your prices with those of competitors. Are your floral products priced similarly to “Budget Blooms” or are they more aligned with the premium offerings at “Luxury Petals”?
• Marketing Tactics : Look at how competitors market their products. Do they have a strong social media presence, or do they rely more on local community engagement and word-of-mouth?
• Customer Experience : Assess the in-store experience. For instance, “Charming Bouquets” might be known for its inviting atmosphere and personalized customer service, enhancing the customer experience.
• Operational Efficiency : Observe if competitors are using technology or innovative processes to streamline ordering and delivery, such as “Fast Flowers” with its efficient online ordering and same-day delivery system.

What’s Your Florist’s Value Proposition?

Reflect on your florist’s  unique value proposition . Maybe your florist is known for its signature wedding arrangements, or perhaps you offer a unique range of exotic flowers that aren’t available elsewhere in your area.

Identify market gaps through customer feedback and industry trends. For example, the growing interest in personalized and custom floral designs could represent a market opportunity if competitors are not addressing this demand.

Consider your location: A florist in a busy downtown area might focus on quick delivery and corporate arrangements, while a florist in a residential neighborhood could capitalize on a more relaxed, community-oriented atmosphere with local events and workshops.

First, conduct a SWOT analysis for the florist business, highlighting Strengths (such as expert florists and a diverse product range), Weaknesses (including high operational costs or seasonal demand fluctuations), Opportunities (for example, the growing trend in eco-friendly products and online sales expansion), and Threats (such as economic downturns that may decrease consumer spending on non-essential items).

Marketing Plan

Next, develop a marketing strategy that outlines how to attract and retain customers through targeted advertising, promotional discounts, an engaging social media presence, and community involvement.

Marketing Channels

Marketing channels serve as avenues to communicate your brand and floral services to potential and existing customers, amplifying brand awareness and foot traffic to your store.

Digital Marketing

• Social Media:  Utilize Instagram to showcase captivating floral arrangements, share engaging stories on Facebook highlighting events or design processes, and leverage Pinterest for seasonal trends. Regularly engage with your audience.
• Email Marketing:  Build an email subscriber list by offering incentives. Send newsletters featuring floral care tips, seasonal promotions, and updates about new arrivals to nurture customer relationships.
• Website and SEO:  Develop a professional website showcasing your portfolio, testimonials, and a blog with floral design insights. Optimize it for local SEO to enhance visibility in searches for florists in your area.

Local Advertising

• Flyers and Local Print:  Distribute eye-catching flyers to local businesses, community centers, and event venues. Advertise in local magazines or newspapers to broaden your audience reach.
• Community Engagement:  Participate in local events, farmer’s markets, or garden shows to offer floral workshops, sponsor community events, or collaborate with local businesses for joint promotions, fostering strong ties within the community.
• Partnerships:  Form partnerships with event planners, wedding venues, or gift shops to enhance cross-promotions and jointly organize marketing initiatives.

Promotional Activities

Entice potential customers with compelling offers and loyalty programs:

• Seasonal Promotions:  Launch seasonal specials such as ‘Valentine’s Day Romance Bouquets’ or ‘Spring Garden Collection,’ enticing new customers with discounts to encourage trial.
• Customer Loyalty Programs:  Introduce a loyalty program offering perks or discounts after a certain number of purchases or referrals to reward and retain loyal patrons.
• Referral Incentives:  Provide rewards or discounts to customers who refer new clients to your florist shop, leveraging word-of-mouth marketing.

Sales Channels

Efficient  sales channels  are vital for revenue maximization and ensuring customer satisfaction through various methods of selling floral  products and services .

In-Store Upselling

• Add-On Services:  Suggest supplementary services like custom floral arrangements, vase rentals, or floral subscription packages during customer interactions.
• Retail Products:  Display complementary products like vases, candles, or gift items to complement floral purchases, encouraging additional sales.
• Bundled Deals:  Create packaged deals like ‘Event Floral Package’ or ‘Weekly Subscription’ at discounted rates to incentivize larger purchases.

Online Sales and Booking

• Online Ordering:  Implement a user-friendly online ordering system on your website, facilitating seamless browsing and purchasing experiences for customers seeking arrangements for delivery or pick-up.
• E-Commerce:  Sell floral products, gift cards, or seasonal collections online, allowing customers to shop conveniently at any time.
• Virtual Consultations:  Offer virtual consultations for personalized event floral designs or specialized requests, providing tailored services to online customers.

Membership and Loyalty Programs

Encourage repeat business and customer loyalty:

• Membership Options:  Introduce subscription-based models offering monthly floral arrangements or discounts on bulk orders for events or corporate clients.
• Loyalty Rewards:  Develop a digital loyalty program where customers earn points for every purchase, redeemable for discounts or exclusive floral collections.

Strategy Timeline

Finally, create a detailed timeline that outlines critical milestones for the florist business’s opening, marketing efforts, customer base growth, and expansion objectives, ensuring the business moves forward with clear direction and purpose.

The Management section focuses on the florist business’s management and their direct roles in daily operations and strategic direction. This part is crucial for understanding who is responsible for making key decisions and driving the florist business toward its financial and operational goals.

For your florist business plan, list the core team members, their specific responsibilities, and how their expertise supports the business.

The Financial Plan section is a comprehensive analysis of your financial projections for revenue, expenses, and profitability. It lays out your florist business’s approach to securing funding, managing cash flow, and achieving breakeven.

This section typically includes detailed forecasts for the first 5 years of operation, highlighting expected revenue, operating costs and capital expenditures.

For your florist business plan, provide a snapshot of your financial statement (profit and loss, balance sheet, cash flow statement), as well as your key assumptions (e.g. number of customers and prices, expenses, etc.).

Make sure to cover here _ Profit and Loss _ Cash Flow Statement _ Balance Sheet _ Use of Funds

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Home » Sample Business Plans » Wholesale & Retail

How to Write a Flower Shop Business Plan [Sample Template]

Are you about starting a flower shop? If YES, here is a complete sample flower shop business plan template & feasibility report you can use for FREE . If you have eyes for colors and designs, as well as have a penchant for beauty, then you may want to tinker with starting your own Flower Shop. The market for both fresh flowers and artificial flower has continued to soar from generation to generation. This is as long as we still have weddings, burials and other special events taking place all around us.

Why Start a Flower Shop?

Fact remains that as insignificant as most people think flower is, it is still a major requirement for weddings (Bouquet for the brides), burial designs (wreath), love gathering and design and decoration of event centers and even worship centers.

No doubt if you are interested in making brides happy on their wedding day or adding colors to people’s events, then you should consider starting your own flower shop. It is indeed a profitable venture especially if you know how to roll with big – time events and wedding planners.

One beauty about this kind of business is that you could decide to specialize in either artificial flowers or natural flowers and also you can decide to specialize in both. With natural flower, you can even start by growing them in a garden in your compound if you have enough space and also you can order your artificial flowers and flower pots directly from the manufacturer at a cheaper rate if you know how to bargain.

A Sample Flower Shop Business Plan Template

1. industry overview.

A flower shop is a place where flowers are retailed. The florist industry or flower shops basically retail cut flowers, floral arrangements, potted plants and artificial flowers. Industry operators purchase these goods from domestic and international flower farms and wholesalers, and then sell them to the general public. This industry excludes operators that primarily function as electronic shopping websites and mail-order companies.

The Florists industry has been on a downward movement over the last five years. Bad economic conditions during the recession period reduced disposable income, dissuading households from making discretionary purchases on flowers and plants.

So also, intensified competition has worsened declining demand; discounted prices for comparable goods online and in supermarkets have led consumers to buy fewer flowers from traditional flower shop. The Florist industry is a thriving sector of the economy of the united states which generates a whooping sum of well over billion annually from more than 35,343 outlets scattered all around the United States of America.

The industry is responsible for the employment of well over 83,208 people. Experts project the florist industry to grow at a 1.4 percent annual rate. No single florist store can boast of having a lion market share in the industry. The Florists industry has minimal barriers to entry, with low start – up capital and no specific licensing requirements.

The majority of flower shops operate as non – employers and the capital costs of establishing retail outlets are not substantial relative to many other retail industries, such as department stores. On the other hand, the high level of competition and market saturation in a declining industry can prove challenging to aspiring entrepreneurs who want to start their own flower shop – business.

Most players in the florist industry are small- to medium-size establishments that cater to the local community. With this kind of business, if you want to start on a small scale, you can choose to start it as a part time business from your home. All you would need is contacts, business cards and your catalogue.

However, if you intend starting it as a full – time business person, then you should consider renting a shop in an area that is prone to high human and vehicular traffic. The good thing about ensuring that your flower shop is visible to all is so that people may easily walk into your shop to make enquiries even if they aren’t buying at that moment. With that you will be able to build your potential client list that you can use for marketing purpose.

Over and above, the florist industry / flower shop is a profitable industry and it is open for any aspiring entrepreneur to come in and establish his or her business; you can chose to start on a small scale in a street corner like the average mom and pop business or you can chose to start on a large scale with several outlets in key cities.

2. Executive Summary

Natures Delight™ Flower Shop, LCC is a standard and registered flower shop business that will be located in one of the busiest roads in Orlando, Florida. We have been able to lease a facility along a major road that is big enough to fit into the design of the kind of flower shop that we intend launching and the facility is located in a corner piece directly opposite the largest residential estate in Orlando, Florida.

Natures Delight™ Flower Shop, LCC will be involved in the production / cultivation, commerce and trade of flowers. Our product and services encompasses flower care and handling, floral design or flower arranging, merchandising, and display and flower delivery. We will also sell bulk flowers and related supplies to professionals in the trade.

We are aware that there are several large and small flower shops all around Orlando – Florida, which is why we spent time and resources to conduct our feasibility studies and market survey so as to offer much more than our competitors will be offering. We have self – service options for our customers, and our outlet is well secured with the various payment of options.

Much more than retailing cut flowers, retailing of fresh and artificial flowers, retailing floral arrangements, retailing potted plants and retailing complimentary gift items , our customer care will be second to none in the whole of Orlando, Florida.

We know that our customers are the reason why we are in business which is why we will go the extra mile to get them satisfied when they visit our flower and also to become our loyal customers and ambassadors. Natures Delight™ Flower Shop, LCC will ensure that all our customers are given first class treatment whenever they visit our flower shop.

We have a CRM software that will enable us manage a one on one relationship with our customers no matter how large the numbers of our customers’ base may grow to. We will ensure that we get our customers involved when making some business decisions that directly affect them.

We are aware of the trend in the retail / florist industry and we are not only going to operate a system where our customers would have to come to our flower shop to make purchase or whatever they want but we will also operate an online store and our customers can order flowers and related merchandize online and they will get it delivered to their houses or any location they want us to deliver the goods to within Orlando.

Natures Delight™ Flower Shop, LCC is a family business that is owned by Bernie Vandross and Family. Bernie Vandross is florist per excellence; he has a B.Sc. in Business Administration, with well over 15 years of experience in the florist and retailing industry, working for some of the leading brand in the United States.

Although the business is launching out with just one outlet in Orlando – Florida, but there is a plan to open other outlets all around Florida and perhaps in other key cities in the United States of America.

3. Our Products and Services

Natures Delight™ Flower Shop, LCC is in the florist industry / flower shop line of business to make profits and we will ensure we go all the way to make available a wide range of flowers both natural and artificial and other related merchandize to our clients.

Our product and service offerings are listed below;

• Retailing cut flowers
• Retailing of fresh and artificial flowers
• Retailing floral arrangements
• Retailing potted plants
• Retailing complimentary gift items

4. Our Mission and Vision Statement

• Our vision is to become the leading flower shop – brand in the florist industry in Florida and to establish a one stop flower shop in Orlando and in other cities in Florida.
• Our mission is to establish a flower shop business that will make available a wide range of both fresh / natural and artificial flowers at affordable prices to the residence of Orlando, Florida and other cities in Florida where we intend opening of chains of flower shops.

Our Business Structure

Natures Delight™ Flower Shop, LCC do not intend to start a flower shop business like the usual mom and pop business around the street corner; our intention of starting a flower shop business is to build a standard and one stop flower shop in Orlando, Florida.

Although our flower shop business might not be as big as other related business that are into retailing, but will ensure that we put the right structure in place that will support the kind of growth that we have in mind while setting up the business.

We will ensure that we hire people that are qualified, honest, customer centric and are ready to work to help us build a prosperous business that will benefit all the stake holders (the owners, workforce, and customers).

As a matter of fact, profit-sharing arrangement will be made available to all our senior management staff and it will be based on their performance for a period of ten years or more. In view of that, we have decided to hire qualified and competent hands to occupy the following positions;

• Chief Executive Officer (Owner)
• Shop Manager
• Human Resources and Admin Manager

Merchandize Manager

Sales and Marketing Manager

Information Technologist

• Accountants / Cashiers
• Customer Services Executive

5. Job Roles and Responsibilities

Chief Executive Officer – CEO (Chief Florist):

• Increases management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
• Creating, communicating, and implementing the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
• Responsible for fixing prices and signing business deals
• Responsible for providing direction for the business
• Creates, communicates, and implements the organization’s vision, mission, and overall direction – i.e. leading the development and implementation of the overall organization’s strategy.
• Responsible for signing checks and documents on behalf of the company
• Evaluates the success of the organization
• Reports to the board

Admin and HR Manager

• Responsible for overseeing the smooth running of HR and administrative tasks for the organization
• Maintains office supplies by checking stocks; placing and expediting orders; evaluating new products.
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Defines job positions for recruitment and managing interviewing process
• Carries out staff induction for new team members
• Responsible for training, evaluation and assessment of employees
• Responsible for arranging travel, meetings and appointments
• Oversees the smooth running of the daily office activities.

Shop Manager:

• Responsible for managing the daily activities in the store
• Ensures that proper records of goods are kept and our racks and warehouse does not run out of products
• Ensures that the store facility is in tip top shape and goods are properly arranged and easy to locate
• Interfaces with third – party suppliers (vendors)
• Controls goods distribution and supply inventory
• Supervises the workforce
• Responsible for retailing cut flowers
• Responsible for retailing of fresh and artificial flowers
• Responsible for retailing floral arrangements
• Responsible for retailing potted plants
• Responsible for retailing complimentary gift items
• Manages vendor relations, market visits, and the ongoing education and development of the organizations’ buying teams
• Helps to ensure consistent quality of both natural and artificial flowers in our shop
• Responsible for the purchase of flowers and related products for the organizations
• Responsible for planning sales, monitoring inventory, selecting the merchandise, and writing and pricing orders to vendors
• Ensures that the organization operates within stipulated budget.
• Manages external research and coordinate all the internal sources of information to retain the organizations’ best customers and attract new ones
• Models demographic information and analyze the volumes of transactional data generated by customer purchases
• Identifies, prioritizes, and reaches out to new partners, and business opportunities et al
• Identifies development opportunities; follows up on development leads and contacts; participates in the structuring and financing of projects; assures the completion of development projects.
• Responsible for supervising implementation, advocate for the customer’s needs, and communicate with clients
• Develops, executes and evaluates new plans for expanding increase sales
• Documents all customer contact and information
• Represents the company in strategic meetings
• Helps to increase sales and growth for the company
• Manages the organization website
• Handles ecommerce aspect of the business
• Responsible for installing and maintenance of computer software and hardware for the organization
• Manages logistics and supply chain software, Web servers, e-commerce software and POS (point of sale) systems
• Manages the organization’s CCTV
• Handles any other technological and IT related duties.

Accountant / Cashier:

• Responsible for preparing financial reports, budgets, and financial statements for the organization
• Provides managements with financial analyses, development budgets, and accounting reports; analyzes financial feasibility for the most complex proposed projects; conducts market research to forecast trends and business conditions.
• Responsible for financial forecasting and risks analysis.
• Performs cash management, general ledger accounting, and financial reporting
• Responsible for developing and managing financial systems and policies
• Responsible for administering payrolls
• Ensures compliance with taxation legislation
• Handles all financial transactions for the organization
• Serves as internal auditor for the organization

Client Service Executive

• Ensures that all contacts with clients (e-mail, walk-In center, SMS or phone) provides the client with a personalized customer service experience of the highest level
• Through interaction with customers on the phone, uses every opportunity to build client’s interest in the company’s products and services
• Manages administrative duties assigned by the human resources and admin manager in an effective and timely manner
• Consistently stays abreast of any new information on the organizations’ products, promotional campaigns etc. to ensure accurate and helpful information is supplied to customers when they make enquiries
• Responsible for cleaning the shop facility at all times
• Ensures that toiletries and supplies don’t run out of stock
• Cleans both the interior and exterior of the store facility
• Handles any other duty as assigned by the shop manager.

6. SWOT Analysis

Our intention of starting just one outlet of our flower shop in Orlando, Florida is to test run the business for a period of 2  to 5 years to know if we will invest more money, expand the business and then open other outlets all over Florida.

We are quite aware that there are several Supermarket who retail flowers and flower shops all over Orlando and even in the same location where we intend locating ours, which is why we are following the due process of establishing a business.

We know that if a proper SWOT analysis is conducted for our business, we will be able to position our business to maximize our strength, leverage on the opportunities that will be available to us, mitigate our risks and be welled equipped to confront our threats.

Natures Delight™ Flower Shop, LLC employed the services of an expert HR and Business Analyst with bias in retailing to help us conduct a thorough SWOT analysis and to help us create a Business model that will help us achieve our business goals and objectives.

This is the summary of the SWOT analysis that was conducted for Natures Delight™ Flower Shop, LLC;

Our location, the business model we will be operating on (physical flower shop and online flower store), varieties of payment options, wide range of flowers and related products and our excellent customer service culture will definitely count as a strong strength for Natures Delight™ Flower Shop, LLC.

A major weakness that may count against us is the fact that we are a new flower shop – business and we don’t have the financial capacity to compete with multi – billion dollars supermarkets who are into retailing of flowers and other big – term florist companies who are into mass production of flowers and related products when it comes to retailing at a rock bottom prices for all their goods.

• Opportunities:

The fact that we are going to be operating our flower shop in one of the busiest streets in Orlando, Florida provides us with unlimited opportunities to sell our flowers and related products to a large number of people. We have been able to conduct thorough feasibility studies and market survey and we know what our potential clients will be looking for when they visit our flower shop; we are well positioned to take on the opportunities that will come our way.

Just like any other business, one of the major threats that we are likely going to face is economic downturn. It is a fact that economic downturn affects purchasing / spending power. Another threat that may likely confront us is the arrival of a new supermarket that is into retailing flowers and other flower shops in same location where ours is located.

7. MARKET ANALYSIS

• Market Trends

In this era when the online community is growing rapidly, you would do your business a whole lot of favor if you create your own online presence. One of the easiest ways to get people to see you as an expert in your line of business is to blog constantly about flowers. You may also want to leverage on social media platforms like Instagram, Facebook, and Twitter, and others to publicize your flower business.

You can as well go ahead to open an online flower shop where people can order flowers for their special occasion from your shop. You must ensure that your delivery system (shipping) is efficient if you intend to do well with your online flower shop.

You might not have all the designs and color combination of your flower per time in your shop, but one smart thing you may do for your business is to prepare a comprehensive catalogue that contains all form of flower designs.

Your catalog should be your number one marketing tool so you must ensure that it is well designed and of high quality. You should be ready to always update your catalog when you have new designs – that is where your graphics skills will come in handy.

Another key factor that could help you grow your business fast is to leverage on existing platforms. You can join a florist association in your area, as well as can with wedding and event planners in your area. Better yet, you can also work with caskets seller too. If you are in good business relationship with all these people mentioned, then you can be rest assured that your business will grow in within a short period of time.

8. Our Target Market

There are loads of people who can’t do without flowers either natural or artificial flower and there are loads of functions such as wedding ceremonies, burial ceremonies and many other events. This goes to show that if a flower shop is well positioned, they will continue to sell their products to a wide range of clients on a regular basis.

In view of that, we have positioned our flower shop to service the residence of Orlando, Florida and every other location our flower shop will be located in key cities all over Florida. We have conducted our market research and we have ideas of what our target market would be expecting from us. We are in business to retail a wide range of flowers and related merchandize to the following groups of people;

• Event Planners
• Churches and other religious centers
• Funeral Homes
• Bachelors and Spinsters
• Corporate Executives
• Business People
• About to wed couples
• Expectant Mothers
• Sports Men and Women

Our Competitive Advantage

A close study of the florist industry reveals that the market has become much more intensely competitive over the last decade. As a matter of fact, you have to be highly creative, customer centric and proactive if you must survive in this industry. We are aware of the stiffer competition and we are well prepared to compete favorably with flower shops and other leading supermarkets that are into retailing of flowers in Orlando, Florida.

Natures Delight™ Flower Shop, LLC is launching a standard flower shop that will indeed become the preferred choice of residence of Orlando, Florida. Our flower shop is located in a corner piece property on a busy road directly opposite one of the largest residential estates in Orlando, Florida. We have enough parking space that can accommodate well over 20 cars per time.

One thing is certain, we will ensure that we have a wide range of flowers both natural and artificial and related products available in our shop at all times. It will be difficult for customers to visit our flower shop and not make a purchase of flowers or other related products.

One of our business goals is to make Natures Delight™ Flower Shop, LLC a one stop flower shop. Our excellent customer service culture, online store, various payment options and highly secured facility will serve as a competitive advantage for us.

Lastly, our employees will be well taken care of, and their welfare package will be among the best within our category (startups flower shops) in the florist industry, meaning that they will be more than willing to build the business with us and help deliver our set goals and achieve all our aims and objectives. We will also give good working conditions and commissions to freelance sales agents that we will recruit from time to time.

9. SALES AND MARKETING STRATEGY

• Sources of Income

Natures Delight™ Flower Shop, LLC is in business to retail a wide range of flowers (both natural and artificial) and related products to the residence of Orlando, Florida. We are in the florist industry to maximize profits and we are going to go all the way out to ensure that we achieve or business goals and objectives.

In essence, our source of income will be the retailing of a wide range of flowers and other related products at affordable prices. We will generate income by;

10. Sales Forecast

One thing is certain when it comes to flower shop business, if your shop is well stocked and centrally positioned, you will always attract customers cum sales and that will sure translate to increase in revenue generation for the business.

We are well positioned to take on the available market in Orlando, Florida and we are quite optimistic that we will meet our set target of generating enough income / profits from the first six month of operations and grow the business and our clientele base.

We have been able to critically examine the florist industry / flower shop line of business and we have analyzed our chances in the industry and we have been able to come up with the following sales forecast. The sales projection is based on information gathered on the field and some assumptions that are peculiar to startups in Orlando, Florida.

Below is the sales projection for Natures Delight™ Flower Shop, LLC, it is based on the location of our business and other factors as it relates to flower shop start – ups in the United States;

• First Fiscal Year-: $50,000
• Second Fiscal Year-: $150,000
• Third Fiscal Year-: $450,000

N.B : This projection is done based on what is obtainable in the industry and with the assumption that there won’t be any major economic meltdown and there won’t be any major competitor offering same products and customer care services as we do within same location. Please note that the above projection might be lower and at the same time it might be higher.

• Marketing Strategy and Sales Strategy

Before choosing a location for Natures Delight™ Flower Shop, LLC, we conduct a thorough market survey and feasibility studies in order for us to be able to be able to penetrate the available market and become the preferred choice for residence of Orlando, Florida. We have detailed information and data that we were able to utilize to structure our business to attract the numbers of customers we want to attract per time.

We hired experts who have good understanding of the florist industry / flower shop line of business to help us develop marketing strategies that will help us achieve our business goal of winning a larger percentage of the available market in Orlando.

In other to continue to be in business and grow, we must continue to sell the flowers and related products that are available in our shop which is why we will go all out to empower or sales and marketing team to deliver. In summary, Natures Delight™ Flower Shop, LLC will adopt the following sales and marketing approach to win customers over;

• Open our flower shop in a grand style with a party for all.
• Introduce our flower shop business by sending introductory letters alongside our brochure to organizations, religious centers, funeral homes, event planners, households and key stake holders in Orlando, Florida
• Ensure that we have a wide range of flowers (natural and artificial) and other related merchandize in our shop at all times.
• Make use of attractive hand bills to create awareness and also to give direction to our flower shop
• Position our signage / flexi banners at strategic places around Orlando
• Position our greeters to welcome and direct potential customers
• Create a loyalty plan that will enable us reward our regular customers
• Engage on road shows within our neighborhood to create awareness for our flower shop.

11. Publicity and Advertising Strategy

Despite the fact that our flower shop is well located, we will still go ahead to intensify publicity for the business. We are going to explore all available means to promote Natures Delight™ Flower Shop, LLC. Natures Delight™ Flower Shop, LLC has a long term plan of opening outlets in various locations all around Florida which is why we will deliberately build our brand to be well accepted in Orlando before venturing out.

As a matter of fact, our publicity and advertising strategy is not solely for winning customers over but to effectively communicate our brand. Here are the platforms we intend leveraging on to promote and advertise Natures Delight™ Flower Shop, LLC;

• Place adverts on community based newspapers, radio stations and TV stations.
• Encourage the use of word of mouth publicity from our loyal customers
• Leverage on the internet and social media platforms like; YouTube, Instagram, Facebook ,Twitter, LinkedIn, Snapchat, Badoo, Google+  and other platforms to promote our business.
• Ensure that our we position our banners and billboards in strategic positions all around Orlando, Florida
• Distribute our fliers and handbills in target areas in and around our neighborhood
• Contact corporate organizations, households, religious centers, funeral homes and event planners et al by calling them up and informing them of Natures Delight™ Flower Shop, LLC and the products we sell
• Advertise Natures Delight™ Flower Shop, LLC business in our official website and employ strategies that will help us pull traffic to the site
• Brand all our official cars and vans and ensure that all our staff members and management staff wears our branded shirt or cap at regular intervals.

12. Our Pricing Strategy

Pricing is one of the key factors that gives leverage to retailers and flower shops, it is normal for consumers to go to places (flower shops) where they can get flowers and related merchandize at cheaper price which is why big player in the florist industry will continue to attract loads of consumers. Products in their store are tagged with the cheapest price you can get anywhere in the United States.

We know we don’t have the capacity to compete with bigger and well – established flower shops, but we will ensure that the prices of all the products that are available in our flower shop are competitive with what is obtainable amongst flower shops within our level.

We are aware that there are contracts for flower supply by government, sports organizations or big religious organization; we will ensure that we abide by the bidding pricing template when we bid for such contracts.

• Payment Options

At Natures Delight™ Flower Shop, LLC, Our payment policy is all inclusive because we are quite aware that different people prefer different payment options as it suits them. Here are the payment options that will be available in every of our outlets;

• Payment by cash
• Payment via Point of Sale (POS) Machine
• Payment via online bank transfer (online payment portal)
• Payment via Mobile money
• Payment with check from loyal customers

In view of the above, we have chosen banking platforms that will help us achieve our payment plans without any itches.

13. Startup Expenditure (Budget)

In setting up any business, the amount or cost will depend on the approach and scale you want to undertake. If you intend to go big by renting a place, then you would need a good amount of capital as you would need to ensure that your employees are well taken care of, and that your facility is conducive enough for workers to be creative and productive.

This means that the start-up can either be low or high depending on your goals, vision and aspirations for your business.

The tools and equipment that will be used are nearly the same cost everywhere, and any difference in prices would be minimal and can be overlooked. As for the detailed cost analysis for starting a flower shop business; it might differ in other countries due to the value of their money. This is the key areas where we will spend our start – up capital;

• The Total Fee for Registering the Business in Orlando, Florida – $750.
• Legal expenses for obtaining licenses and permits as well as the accounting services (software, P.O.S machines and other software) – $3,300.
• Marketing promotion expenses for the grand opening of Peak Lane Grocery Store, Inc. in the amount of $3,500 and as well as flyer printing (2,000 flyers at $0.04 per copy) for the total amount of $3,580.
• Cost for hiring Consultant – $2,500.
• Insurance (general liability, workers’ compensation and property casualty) coverage at a total premium – $2,400.
• Cost for payment of rent for 12 month at $1.76 per square feet in the total amount of $105,600.
• Cost for Shop remodeling (construction of racks and shelves) – $20,000.
• Other start-up expenses including stationery ($500) and phone and utility deposits ($2,500).
• Operational cost for the first 3 months (salaries of employees, payments of bills et al) – $60,000
• The cost for Start-up inventory (stocking with a wide range of flowers (both natural and artificial, flower pots, and other related merchandize) – $100,000
• Cost for store equipment (cash register, security, ventilation, signage) – $13,750
• Cost of purchase and installation of CCTVs: $5,000
• The cost for the purchase of furniture and gadgets (Computers, Printers, Telephone, TVs, Sound System, tables and chairs et al): $4,000.
• The cost of Launching a Website: $600
• The cost for our opening party: $5,000
• Miscellaneous: $5,000

We would need an estimate of $250,000 to successfully set up our grocery store in Orlando, Florida. Please note that this amount includes the salaries of all the staff for the first month of operation.

Generating Funding / Startup Capital for Natures Delight™ Flower Shop, LLC

Natures Delight™ Flower Shop, LLC is a private business that is solely owned and financed by Bernie Vandross and family. They do not intend to welcome any external business partners, which is why he has decided to restrict the sourcing of the start – up capital to 3 major sources.

These are the areas we intend generating our start – up capital;

• Generate part of the start – up capital from personal savings
• Source for soft loans from family members and friends
• Apply for loan from my Bank

N.B: We have been able to generate about $100,000 (Personal savings $70,000 and soft loan from family members $30,000) and we are at the final stages of obtaining a loan facility of $150,000 from our bank. All the papers and document have been signed and submitted, the loan has been approved and any moment from now our account will be credited with the amount.

14. Sustainability and Expansion Strategy

The future of a business lies in the numbers of loyal customers that they have the capacity and competence of the employees, their investment strategy and the business structure. If all of these factors are missing from a business (company), then it won’t be too long before the business close shop.

One of our major goals of starting Natures Delight™ Flower Shop, LLC is to build a business that will survive off its own cash flow without the need for injecting finance from external sources once the business is officially running.

We know that one of the ways of gaining approval and winning customers over is to retail our flowers, flower pots and other related merchandize a little bit cheaper than what is obtainable in the market and we are well prepared to survive on lower profit margin for a while.

Natures Delight™ Flower Shop, LLC will make sure that the right foundation, structures and processes are put in place to ensure that our staff welfare are well taken of. Our company’s corporate culture is designed to drive our business to greater heights and training and re – training of our workforce is at the top burner.

As a matter of fact, profit-sharing arrangement will be made available to all our management staff and it will be based on their performance for a period of three years or more. We know that if that is put in place, we will be able to successfully hire and retain the best hands we can get in the industry; they will be more committed to help us build the business of our dreams.

Check List / Milestone

• Business Name Availability Check:>Completed
• Business Registration: Completed
• Opening of Corporate Bank Accounts: Completed
• Securing Point of Sales (POS) Machines: Completed
• Opening Mobile Money Accounts: Completed
• Opening Online Payment Platforms: Completed
• Application and Obtaining Tax Payer’s ID: In Progress
• Application for business license and permit: Completed
• Purchase of Insurance for the Business: Completed
• Leasing of facility and remodeling the shop: In Progress
• Conducting Feasibility Studies: Completed
• Generating capital from family members: Completed
• Applications for Loan from the bank: In Progress
• Writing of Business Plan: Completed
• Drafting of Employee’s Handbook: Completed
• Drafting of Contract Documents and other relevant Legal Documents: In Progress
• Design of The Company’s Logo: Completed
• Graphic Designs and Printing of Packaging Marketing / Promotional Materials: In Progress
• Recruitment of employees: In Progress
• Purchase of the Needed furniture, racks, shelves, computers, electronic appliances, office appliances and CCTV: In Progress
• Creating Official Website for the Company: In Progress
• Creating Awareness for the business both online and around the community: In Progress
• Health and Safety and Fire Safety Arrangement (License): Secured
• Opening party / launching party planning: In Progress
• Compilation of our list of products that will be available in our shop: Completed
• Establishing business relationship with vendors – suppliers of flowers, flower pots and related merchandize – In Progress

More on Wholesale & Retail

Flower shop business plan template + PDF

This article presents an in-depth Flower shop Business Plan template , perfect for those intending to initiate or enhance their flower shop business. It's important to note that all names and financial figures used in this sample are purely fictional, serving only as illustrative examples. These instances are designed to demonstrate how you can craft your Flower shop Business Plan, customizing it to fit the unique characteristics of your floral business.

For convenient personalization, we offer the "Flower shop Business Plan PDF" for download. This document is an invaluable resource for entrepreneurs dedicated to building a robust, effective strategy for either starting or growing their flower shop. The 'Flower shop Business Plan' acts as an exhaustive roadmap, providing extensive knowledge about the flower shop industry and equipping you with the essential tools for efficient management and expansion of your flower shop enterprise.

How this flower shop business plan sample was created

Create your flower shop's business plan with ease using our AI business plan generator. Simply click on "Generate your flower shop business plan" and respond to a series of simple questions about your business. Our sophisticated AI will process your answers to develop a business plan that's specifically tailored to your shop's needs and objectives. This efficient method typically takes just 5-10 minutes and results in a well-organized, thorough plan. Our system is designed for flexibility, allowing you to make modifications to ensure the plan aligns with your unique vision. After finalizing, the plan is readily available for download, providing you with a clear, detailed guide to kickstart and expand your flower shop venture.

Flower shop business plan sample

Executive summary, business description, market research and analysis, swot analysis.

• Organizational Structure and Management Team

Products or Services

Marketing and sales strategy, operations plan, financial projections, risk analysis.

Floral Fantasy, a dynamic flower shop situated in the heart of our busy city, is in the business of delivering smiles and brightening up days with beautiful, fresh flowers and intricate floral arrangements. We specialize in serving individuals within the age limit of 25-50 who are seeking flowers for personal use, events and special moments. By appealing to this age demographic, we tap into numerous opportunities including weddings, birthdays, and anniversaries, along with special corporate functions.

Floral Fantasy offers diverse products such as fresh flowers, delicately crafted floral arrangements, wedding floral services, along with local and digital flower delivery. To ensure top-tier quality, our team comprises experienced professionals like Jane Doe, our CEO with a vast 15-year experience in the floral industry, and Laura Johnson, our design supervisor who's a Certified Floral Designer.

Legal operation wise, Floral Fantasy upholds a hierarchical structure. Jane Doe serves as the head, followed by our dedicated Shop Manager John Smith, Design Supervisor Laura Johnson, and a hardworking team of florists. Sarah Green, our Administrative Assistant, supports in ensuring smooth operations throughout all levels.

We regard Blossom Bazaar, Petals and Pots, and The Green Thumb as our main competition. While they inspire us to push boundaries, our unique point of differentiation lies in our attractive, handcrafted floral designs that are not only high-quality but also affordably priced.

We have integrated a diverse marketing and sales strategy, leveraging digital marketing, including social media advertising, email newsletters, and local community events. Our approach allows sales to be conducted in-store, through our pristine online platform, and via our reliable local delivery service.

Our operations plan is meticulously structured, with operations running from Monday through Saturday, from 8 AM to 8 PM. We source fresh flowers from local farms, delivering floral-quality at its finest within our reach to our shop at 123 Rose Avenue, where we cater to orders and undertake deliveries effectively.

Financially, we project exciting growth over the next 3-5 years, expecting to increase our revenue by 15% annually. By the 5th year, our goal is to attain around $500,000 in revenue, driven by exploring new opportunities, delivering superior service, and strengthening our customer base.

Risk management is embedded into our operations with contingency plans mapped out for natural disasters, supplier unavailability, demand market decline, and digital competition. To confront these, we have set up insurance coverage, ensured regular interaction with our diversified network of suppliers, and consistently boosted our shop's appeal through promotional efforts. Furthermore, an agile digital strategy has been implemented to cope with the growing e-commerce wave.

As we flourish in shaping an enchanting floral landscape, Floral Fantasy will continue to inspire and uplift our community one flower at a time. We believe that every bloom is an opportunity to enhance an individual's day and foster connections, thus we commit to delivering this magical experience consistently.

Flower shop business plan

The go-to place for all your floral needs, 'Floral Fantasy' is a budding flower shop located in the heart of our vibrant city. A beacon of freshness and elegance amidst the hustle and bustle, Floral Fantasy aims to add color and beauty to individual and collective experiences through its extensive range of floral offerings.

Operating within the diverse and dynamic industry of floristry, Floral Fantasy prides itself on offering a bouquet of services catering to various occasions and demands. The industry is a flourishing one—budding with opportunities for businesses that offer high-quality, unique, and personalized floral services and products.

Born out of a passion for nature's most delicate and delightful creations—flowers—Floral Fantasy was established by a group of florists and entrepreneurs dedicated to bringing their fondness for floral aesthetics to the world. They envisioned an intimate shop where individuals cannot just purchase high-quality flowers, but truly experience the charm of bespoke floral designs.

The mission of Floral Fantasy is to enhance experiences and spaces with nature's beauty—ethically sourced and artistically arranged. United by a shared appreciation of delicate aesthetics, our team strives to bring joy to each customer, one flower at a time.

Floral Fantasy operates under a sole proprietorship, under owner Jane Doe. Jane holds more than a decade of experience in the floristry and brings a wealth of knowledge, a network of reliable suppliers, and a keen eye for upcoming trends to the business. Under her tutelage, Floral Fantasy has adopted ethics, beauty, quality, and customer satisfaction as its core business tenets.

The floral industry promises an exciting future, budding with growth opportunities and increasing mainstream acceptance as a delicacy and a form of expression. By capitalising on upcoming trends, including the preference for unique, personalized bouquets, increased interest in houseplants, and the steady demand for wedding florals, Floral Fantasy sees significant potential for long-term business success.

Our business strategy focuses on achieving a steady growth trajectory while ensuring the highest quality of products and services to our customers. Leveraging the creative talents and industry expertise of our team, we aim to position Floral Fantasy as a credible, reliable, and innovative player in the local floral market, with an eye on future expansion into the online sphere. Come, experience, and partake in our vibrant floral fantasy.

Flower shop business plan pdf

The floral industry is a vibrant and thriving market, with specializations in various segments - Retail Florists, Wholesale Florists, and Florists providing online services. The global flower market size was valued at USD 104.8 billion in 2017 and is projected to reach a CAGR of 6.3% from 2018 to 2023.

Our market research teams have identified a growing trend for green and fresh products and a shift from generic gifts to unique floral arrangements. This presents an opportunity for 'Floral Fantasy' to carve out a niche by providing high-quality, diverse, and meticulously crafted floral designs.

On our target demographics, we intend to cater to individuals aged between 25-50 years. A sector that appreciates the beauty and sentiment of flowers and can afford the luxury of fresh, custom floral arrangements. Additionally, we see potential for growth in wedding and corporate event services. To further optimize this opportunity, we would provide tailor-made solutions to this demographic ensuring we meet their individual and corporate needs.

Market needs and demands have dramatically changed over time with preference for personalized and unique floral designs. Therefore, it is important for us to continually innovate and uniquely cater to these differentiated demands to maintain a competitive edge. Trends suggest consumers are inclined towards seasonal flowers and eco-friendly products and practices. 'Floral Fantasy' plans to incorporate these preferences into offerings and operational practices, setting us apart in our market niche.

In competitor analysis, our main rivals are "Blossom Bazaar", "Petals and Pots", and "The Green Thumb" . They are established businesses with a significant market share, thus providing stiff competition. However, we believe, with our unique offerings and customer-centric approach, we can tip the scale in our favor.

Blossom Bazaar's key strength lies in their extensive variety, but they falter in consistency in quality. Petals and Pots have sterling customer service, but their higher pricing is a deterrent for many potential customers. The Green Thumb’s strength is in their marketing strategy. However, they lack in providing personalized solutions, offering only generic floral solutions. While acknowledging these companies' strengths, 'Floral Fantasy' also plans strategies capitalizing on their weaknesses.

Getting into the floral industry does have its hurdles. The start-up cost for opening a florist is comparatively high, and preserving perishable inventory presents significant challenges. Moreover, established companies already have economies of scale, making it difficult for new entrants to compete on price. However, by carving a niche for personalized floral solutions, we expect to create an unparalleled value proposition that transcends these barriers and appeal to our targeted demographic.

In conclusion, through astute planning, innovation, exceptional customer service, and operation optimization, 'Floral Fantasy' aims to position itself as a leader in the floral industry. Our strategy gravitates towards understanding, meeting, and exceeding customer expectations, while leveraging market trends and competitor analysis to gain a competitive edge. 'Floral Fantasy' is set to revolutionize the floral industry experience, one flower at a time.

Florist business plan

Organizational structure and management.

The Organizational Structure of Floral Fantasy is traditional hierarchical, led by our Founder & CEO, Jane Doe. With more than 15 years of experience in the floral industry, she brings unmatched expertise and a vision for innovation to the company. Below her is John Smith, Operations Manager, who handles the daily operations of the shop and supervises the florist team. He comes with 10 years of experience in managing a garden center and a diploma in Horticulture.

The creative department is managed by Laura Johnson, our Head Florist, a Certified Floral Designer with over 12 years of experience in designing stunning floral arrangements. Jane Foster, our Marketing Manager, manages marketing endeavors with her BA in Marketing and 8 years of experience in social media marketing. The Financial Management department is headed by Tom Hughes, a CFA holder with 6 years of experience managing the financial needs of retail businesses.

Our staffing needs currently comprise the management team and an additional team of 7 skilled florists. Over time, as we plan to expand our services and monitor the increase in demand, we will recruit more florists and delivery personnel accordingly.

Human resource policies at Floral Fantasy are centered on maintaining a positive work environment and promoting a culture of respect and equality. The policies include fair recruitment and selection, training and development, employee benefits, health and safety procedures, and mechanisms for resolving internal conflicts. Regular team-building activities and staff appreciation events will further ensure a motivated and satisfied workforce.

We are aided by an esteemed panel of external advisors, including a business growth strategist and financial advisor, who provide us with valuable industry insights and actionable strategies. Additionally, we plan to engage the services of professional marketing and legal consultants as required to ensure our strategies are effective and compliant with regulations.

Overall, our management team, with its diverse and comprehensive experience, is well-positioned to navigate the needs of a budding flower shop. Together with our valued staff, we strive to not only meet but exceed our customers' expectations and thrive in this competitive market. Equipped with robust human resources policies and the advice of external experts, we look forward to making Floral Fantasy a household name in the floral industry.

Flower shop marketing

Floral Fantasy is a leading supplier and retailer of exquisite floral arrangements. We stock a wide range of fresh flowers appropriate for various occasions. Our team of florists specializes in crafting unique bouquets and floral designs, catering to the individual needs of our customers. Our versatile offerings also extend to the provision of wedding floral services. We understand the importance of this big day and stand ready to materialize the vision of each bride through our custom floral design and arrangements.

The unique selling points of Floral Fantasy revolve around the quality, diversity, and affordability of our offerings. We maintain a wide variety of flowers to suit different consumer preferences and the unique needs of specific events - ranging from somber funerals to lively weddings. Our emphasis on freshness and quality distinguishes us from the competition as we source our flowers from reliable and responsible growers.

Currently, Floral Fantasy operates a successful brick-and-mortar location, seeing consistent in-store traffic and sales. However, we aim to expand our services to reach a wider demographic by launching an online platform. This platform will provide our customers the convenience of browsing and ordering our products from the comfort of their homes. Future plans also include offering city-wide delivery, ensuring our beautiful arrangements can reach even those unable to visit our store.

Floral Fantasy has taken exhaustive steps to protect our intellectual property. Our business name and logo have been registered trademarks. However, as our product offerings chiefly consist of nature’s creations artfully arranged by our team, there is limited scope for patenting.

The production process at Floral Fantasy starts with sourcing fresh blooms from trusted local suppliers. Our experienced florists then carefully sort and trim the flowers, ensuring only the highest quality ones become part of our arrangements. Through a careful design process that blends artistry with the customers' requirements, the flowers are arranged into stunning bouquets or complex arrangements.

Our suppliers are local farmers that adhere to responsible and sustainable farming practices. We have meticulously vetted each supplier and have built strong relationships over time, ensuring a consistent supply of fresh, high-quality flowers. Maintaining these relationships and supporting local companies reflect our commitment to sustainable practices and the local economy.

In summary, Floral Fantasy is your go-to solution for high-quality floral products, with an array of services designed to satisfy any flower-related needs. With our expansion plans and commitment to quality, we are eagerly looking forward to enriching our community with blooming smiles for many years to come.

Flower shop financial plan

Marketing Plan

In order to bring in a consistent customer base and boost sales, an aggressive and comprehensive marketing strategy will be implemented. The backbone of this strategy is introducing Floral Fantasy to the area and differentiating ourselves from the competition.

Our primary marketing tactics will revolve around online and local advertising. Floral arrangement being a visually oriented product, we will focus on online platforms that excel in showcasing images, like Facebook, Instagram, and Pinterest. Here, we will post high-quality, striking pictures of our arrangements and announce upcoming promotions. This should attract those individuals in our target demographic who frequently use these platforms.

Additionally, we will leverage email newsletters to keep our customers updated on new products, services, and promotions. This will serve as a channel for direct communication with our customer base. We also intend to use Search Engine Optimization (SEO) to increase the visibility of our website on search engines.

Locally, we will promote Floral Fantasy by attending local events, farmers markets, and business events. Networking personally with people in our community will help to build relationships and increase the visibility of our brand.

Sales Strategy

Our sales strategy includes a blend of in-store sales and online sales. Our sales team will be responsible for managing customer interactions in-store, advising on suitable offerings and upselling where appropriate. They will be trained to offer exceptional customer service, aiming to not only meet, but exceed customer expectations.

The online platform of Floral Fantasy will extend our reach to those who cannot come to our store. It will also serve those who prefer the convenience of shopping online. All transactions on our website will be secure and user-friendly. We aim to incorporate features such as personalized suggestions based on browsing history to boost online sales.

Pricing Strategy

Our pricing strategy will follow a value-based pricing model. We aim to offer premium quality products at reasonable prices. This approach will allow us to set competitive prices that underline the quality we offer without alienating potential customers who are cost-conscious.

Distribution Channels

Floral Fantasy’s primary distribution channel will be our physical store located at 123 Rose Avenue. Customers can walk in and buy bouquets, place orders for custom designs, or discuss flower arrangements for events. To reach a broader customer base, we will also distribute our products online, offering convenient home delivery options.

Promotion and Advertising Plans

Aside from our marketing plan discussed above, we will regularly host seasonal sales and offer discounts on special occasions throughout the year. We plan to run a loyalty program where regular customers can earn points with every purchase, which can be redeemed later.

Customer Service Policies

Customer satisfaction lies at the heart of our business. We are committed to provide high-quality products, reliable delivery, and exceptional service. Our customer service policies include a swift response to client inquiries, handling and resolution of complaints within 48 hours, and full refunds or replacements for faulty products. We believe that by ensuring a positive customer experience at every touchpoint, we will encourage repeat business and foster customer loyalty.

Flower shop marketing plan PDF

The Operations Plan of Floral Fantasy involves a detailed approach to managing our workflow, production, quality control, inventory, supply chain, and facilities. Here's how we plan to administer these:

Operational Workflow

Our business operates six days a week, from Monday to Saturday, between 8 AM and 8 PM. We begin the day by receiving daily fresh flower supplies from our local farmers. The received stock is then sorted, cleaned, and prepped for display or use in floral arrangements. Our design team works on custom orders throughout the day while also maintaining a beautiful display of ready-to-sell arrangements in-store. The shop manager, John Smith, handles all managerial duties, including ordering supplies, coordinating with delivery personnel, and managing sales and support staff.

Production and Service Delivery

Our florists craft each design meticulously, considering our clients' preferences and the event at hand. Orders received in-store or through our online platform are promptly processed. Packaging is done with utmost care to maintain the aesthetics and freshness of our products. We aim to deliver the same-day for local orders received before our 1 PM cut-off time. Our dedicated in-house delivery team ensures timely and safe deliveries.

Quality Control Measures

Maintaining top-quality in all that we deliver is our key principle. We source flowers from trusted local farmers, ensuring their freshness and quality. Our design team, under the astute guidance of Laura Johnson, ensures the creation of pleasing and high-standard floral arrangements. We facilitate regular trainings for our team to keep them updated on new trends and techniques in the floral industry. Every arrangement is assessed before delivery or display in our store to ensure it meets our stringent quality checks.

Inventory Management

Flowers being perishable goods, proper inventory management is critical to avoid waste and loss. We use an inventory management system that tracks our stock levels, helping us order the right amount of supplies at the right time. We follow the FEFO (First Expire, First Out) principle for managing our inventory, ensuring that the oldest stock is sold first. This system helps us keep wastage at a minimum and maintain the freshness of our offerings.

Supply Chain Management

We have strong relations with our local suppliers, who provide us with fresh flowers daily. We also partner with other suppliers for the non-perishable items like packaging materials, vases, ribbons etc. Regular communication and good relationships with them aid in the smooth functioning of our operations.

Facilities and Equipment Needs

Our shop at 123 Rose Avenue is a welcoming space designed to display our flowers and arrangements beautifully. It is equipped with proper storage facilities to keep flowers fresh. This includes aural coolers that maintain optimum humidity levels to extend the flowers' life. In addition, we have necessary designing tools for our florists to craft the pieces. For delivery, we have a fleet of vehicles equipped with temperature-controlled systems.

By efficiently managing our operations, we aim to provide high-quality products, ensure customer satisfaction, and in turn, achieve our business goals.

How to create a flower business plan

Sales Forecast:

For the first year, we are projecting to generate $100,000 in revenue, assuming conservative growth. By the second year, we anticipate a 15% growth rate, amounting to about $115,000 in revenue. By the fifth year, we predict our annual revenue to reach $500,000, following a steady increase in our customer base, and expansion of our digital services.

Profit and Loss Projection:

We expect to reach profitability by the end of the first year, with a net income estimated at $20,000, assuming an average 20% profit margin. This will result from implementing cost-saving measures and increasing the sale of high margin products. Over time, we expect this margin to improve given the economies of scale associated with expanded operations.

Cash Flow Projection:

Our initial cash flows will be invested in inventory, marketing, and staffing. Once operational, we expect to generate positive cash flows. Any additional cash would be reinvested into the company to finance growth strategies and enhance our financial stability.

Balance Sheet Projection:

For the first year, the majority of our assets will be tied up in inventory. However, as the business grows, we expect to see an increase in accounts receivable through our online sales platform. Our financial position will strengthen over time as we steadily amass retained earnings.

Break-even Analysis:

Our break-even analysis suggests that we would need to sell an average of 35-40 floral arrangements per week to cover our expenses. However, this doesn't consider online sales, which will likely increase the sales volume.

Financial Assumptions and Considerations:

Our financial projections assume that there will be a steady demand for our products throughout the year, with notable increases during holidays and wedding seasons. It considers the overall growth of the floral market. However, unforeseen circumstances like natural disasters or financial downturns could impact these projections. Thus, a contingency plan has been built into our financial strategy to safeguard our business.

Flower shop business plan template

Risk Identification:

Floral Fantasy might encounter various risks in the course of its operations. These can be categorized into market risks, operational risks, and financial risks.

• Market Risk: There's a constant risk of a decrease in demand, changes in customer behavior, or a new competitor entering the market disrupting our potential sales.
• Operational Risk: Adverse weather conditions can affect the supply of fresh flowers from local farms, leading to a shortage of stock. Also, given the perishable nature of our products, improper storage or handling can lead to spoilage and wastage.
• Financial Risk: As a newly established business, there may be unexpected costs or longer-than-anticipated periods of negative cash flow. This could impact our financial stability.

Risk Mitigation Strategies:

• For market risks, we will keep a close eye on market trends, consumer behavior, and emerging competitors. This will help us to stay in line with customer preferences and meet their expectations.
• To mitigate operation risks, we will maintain alliances with multiple suppliers providing us with a backup in case of any disruption. Additionally, our team will be provided with necessary training regarding the proper handling and storage of our products.
• For financial risks, we will keep tight control over our expenses, maintain a healthy cash reserve, and ensure we have access to lines of credit for addressing unpredicted expenses.

Contingency Plan:

The contingency plan includes stepping up our marketing efforts in case of a sudden drop in demand, utilizing backup suppliers in case of disruptions, and securing additional financing in case of a financial crisis.

Insurance and Legal Considerations:

We will maintain insurance coverage adequate to cover our business risks, including property insurance, liability insurance, and workers' compensation insurance. This will help us manage any unforeseen expenses related to disasters, accidents, or legal actions. Legally, we will ensure to comply with all local and national laws applicable to our type of business.

Financially, our risk management approach involves maintaining a robust financial cushion, constantly analyzing financial health, and ensuring timely invoice processing and debt collection. We have in place financial advisors to guide us through the process of risk assessment and mitigation.

In conclusion, while risk is an inherent part of any business, Floral Fantasy is thoroughly prepared with strategies and plans to identify, assess, and respond effectively to any potential risks. This will not only safeguard our business interests but also help us keep our promise of delivering quality floral arrangement services to our customers.

Flower shop plan

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