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Guide to Excellent Customer Service Personal Statement Examples

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As a customer service professional, you want to ensure that your resume and personal statement reflect the skills employers are looking for. Writing an effective personal statement is vital for presenting yourself as the perfect job candidate – and it’s not always easy.

Here is a guide on writing customer service personal statement examples that will help you get noticed by hiring managers.

What Is a Customer Service Personal Statement?

A customer service personal statement summarizes your professional experience, qualifications, and goals as they relate to the customer service field. It is typically included in a resume or application form and should be tailored to the job you’re applying for.

What to Include in a Customer Service Personal Statement?

When writing a customer service personal statement , it is important to highlight your strengths and relevant experience. Utilizing keywords from the job description can help you demonstrate that you understand the role and what they expect of you. Ensure to include any customer service skills or qualifications in the job advertisement.

To get started, consider writing down some points about yourself and how they relate to the job:

• Your previous customer service experience
• Your communications skills
• Areas where you have gone above and beyond for customers
• Positive feedback from customers or employers
• Any awards or certifications related to customer service

Once you have gathered all this information, you can begin writing your customer service personal statement. Focus on demonstrating that you are a trustworthy and reliable employee passionate about providing exceptional customer service.

Tips on Crafting an Engaging Customer Service Personal Statement

1. start with a strong introduction.

Your introductory paragraph should clearly explain who you are and what’s unique about you as a customer service professional. Make sure it’s concise but gives enough information about yourself so that employers know why you’re the best candidate for the job.

2. Focus on Your Strengths

When writing your customer service personal statement, highlight any unique skills or qualities you have that would benefit the position. Showcase your ability to think on your feet, problem solves, handle customer complaints, and adapt quickly in a fast-paced environment.

3. Include Relevant Experience

When discussing your professional history, include any experiences related to customer service. For example, if you’ve previously worked in retail or hospitality, mention it, as this will demonstrate your familiarity with customer interactions.

4. Show Enthusiasm for the Job

You want employers to know that you’re passionate about customer service. So try and include some excitement in your statement by showing off your eagerness to learn and grow in the field. Make sure that hiring managers can see that you’re motivated and ready to hit the ground running.

5. Proofread Your Statement

Once you’ve finished writing your customer service personal statement, take a step back and double-check for any mistakes or typos. Everything must be spelled correctly, as hiring managers often look for attention to detail when reading through applications.

Customer Service Personal Statement Examples

If you’re finding it hard to start your statement, here are some customer service personal statement examples to inspire you:

 “I am an experienced customer service professional with over five years of experience in a call center setting. I have extensive knowledge of customer relations best practices and possess excellent communication skills. As a passionate customer service representative, I thrive in fast-paced environments and take great pride in providing exceptional customer experiences.”

“I have a degree in hospitality management and two years of retail experience. This makes me confident to say that I have the ability to provide top-notch customer service each and every time. My friendly demeanor and acute problem-solving skills make me an ideal candidate for any role in customer service. I am sure to be an asset to any team and look forward to the opportunity of joining your organization.”

“I have a dream for helping people and believe that my diverse professional background makes me uniquely qualified for this role. From working in sales and hospitality, to managing customer relations in both corporate and retail settings, I’ve had plenty of opportunities. I use them to hone my interpersonal skills and learn how to deal with customers from all walks of life. I’m confident that my communication abilities will make me a great addition to your team.”

By following these steps, you can craft an effective customer service personal statement that will help you get noticed by hiring managers . Remember to highlight your strengths, including relevant experience and qualifications, and showcase why you would make a great employee. A well-written personal statement will make your resume more likely to stand out from the competition!

Abir Ghenaiet

Abir is a data analyst and researcher. Among her interests are artificial intelligence, machine learning, and natural language processing. As a humanitarian and educator, she actively supports women in tech and promotes diversity.

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Home » CV Personal Profile Examples » Customer Service CV Personal Statement Examples

Customer Service CV Personal Statement Examples

Last updated : 31 January 2019

By Guest Author

If you are in a Customer Service role or seeking a new customer service role then your personal profile needs to be all about your experience in this area. There are many environments where people work in customer services and you need to make sure that you set yourself apart from the others and have slightly different skills.

To see an example personal profile, please see the below example you can use as a guide:

Related :  CV Personal Profile Example for Student

CV Personal Profile Example for Customer Service

I have X years experience of working in a Customer Service/Relations environment and I feel that throughout the years I have perfected my communication skills and ways of dealing with customers. I enjoy the variety of working with customers and I thrive on the challenges that this also brings when dealing with difficult customers or difficult situations such as complaints, returns when not warranted etc.

I like to work in a methodical and organised manner through using lists and keeping accurate records and logs so that I know where I am up to with my calls and customers and who I need to get back to and by what date etc. I think giving good customer service is very important and I like to ensure that I listen to my customer’s needs and requirements as well as being able to fulfil my duties as a Customer Service Assistant.

I am professional in my work, I pay great attention to detail and I remain calm and structured in my approach to my customers. I have gained enough experience to be able to deal with complaints and problem cases and I remain enthusiastic at all times.

I am now seeking more responsibility and feel that I am at a point where I can manage more customer accounts or manage a team of assistants and I am eager to continue progressing my career within customer services which I enjoy. I have achieved (any customer service awards internally or courses or anything that you are proud of).

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How to Write a Customer Service Personal Statement

• CV Templates & Advice
• Customer Service

Have you found the perfect customer service job ? Stand out from other applicants by writing a winning personal statement for your CV.

Follow our expert advice and guidance to create a customer service personal statement that successfully presents your knowledge, skills and experience to create a fantastic first impression.

We recommend using this 100-150 words to provide examples of how you match the job specification and why you are the perfect candidate for this role. If you’re looking for further advice, check out our  how to write a personal statement guide .

What to include in your customer service personal statement

Why you’re applying for the specific role:.

• Mention why are you applying for this specific job role.
• List what appealed to you about the job description.
• Highlight any previous experience you have had in customer service.
• List the skills you already possess that relate to this specific role
• List any relevant subjects you have studied.
• List your School/College/University
• List your relevant qualifications.

Your customer service experience:

• Mention previous experience and role if applicable.
• Give examples of personality traits that make you a great candidate.
• Mention any key skills that relate to the industry.

Short Example:

A confident, reliable and enthusiastic individual, with previous customer service experience. I enjoy helping clients, customers and individuals, and solving any problems that they may have. I am a great communicator, over the phone, face to face and via email. I strive to work well under pressure and love to keep myself, and my workflow organised. As an experienced customer service advisor I take an enthusiastic approach, combined with a friendly, genuine dedication to customer satisfaction.

If you’re applying for customer service jobs, we recommend that you also check out our customer service cover letter template .

Related links

• How to Write a CV
• 4 Hobbies & Interests Employers Like to See on a CV
• How to Write a Personal Statement

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Personal Brand Statement Examples for Customer Service - Crafting a Powerful Introduction to Boost Your Professional Image

Crafting a powerful personal brand statement is essential for anyone working in customer service. This statement is a concise summary that defines who you are as a professional and what sets you apart from others in the field. It not only helps to establish your credibility but also sets the tone for how you interact with customers and colleagues.

A well-crafted personal brand statement for customer service showcases your unique skills, qualities, and values. It should clearly communicate your expertise, passion, and dedication to delivering exceptional customer experiences. By presenting a clear and compelling introduction, you can make a lasting impression and boost your professional image.

Personal brand statement examples for customer service can vary depending on the individual's goals and aspirations. Some may choose to emphasize their problem-solving abilities, while others may focus on their ability to build rapport and maintain positive relationships with customers. Regardless of the approach, a strong personal brand statement will highlight your strengths and demonstrate how you can provide value to customers and your organization.

Crafting a powerful personal brand statement is an opportunity to showcase your unique attributes and establish yourself as a customer service professional. With the right combination of skills, values, and passion, you can create an introduction that resonates with customers and colleagues alike, enhancing your professional image and opening doors to exciting opportunities in the field of customer service.## Why Your Personal Brand Statement is Important

A strong personal brand statement is a crucial tool for individuals working in the field of customer service. It serves as a powerful introduction, conveying one's unique skills, values, and expertise to potential employers and customers. Here are a few reasons why your personal brand statement is vital for boosting your professional image:

Creating a Memorable Impression: In a competitive job market, it's essential to stand out from the crowd. A compelling personal brand statement helps you make a memorable first impression, instantly capturing the attention of employers and customers. This statement highlights your unique selling points and positions you as a valuable asset in the customer service industry.

Building Trust and Credibility: When customers and employers come across your personal brand statement, they gain valuable insights into your experience, expertise, and values. This transparency helps build trust and credibility, establishing you as a reliable professional who can deliver exceptional customer service experiences. A well-crafted personal brand statement enables potential employers to see the value you bring to their organization, increasing your chances of landing your dream job.

Clarifying Your Professional Direction: Crafting a personal brand statement requires deep introspection about your career goals and aspirations. By articulating your skills, passions, and values in a concise statement, you gain a clearer understanding of your professional direction. This clarity helps you align your career choices with your personal brand, leading to greater job satisfaction and success in the customer service industry.

Setting Yourself Apart: In a customer service role, differentiation is key. Your personal brand statement allows you to showcase your unique talents and attributes, setting yourself apart from the competition. Whether it's your exceptional communication skills, problem-solving abilities, or a deep understanding of customer needs, your personal brand statement highlights what makes you distinctly qualified to excel in customer service.

Creating a Consistent Message: Consistency is vital in building a strong personal brand. By crafting a powerful personal brand statement, you establish a consistent message that runs through all your professional interactions. This consistency helps ensure that your personal brand is perceived in the desired manner, reinforcing your expertise and credibility.

In conclusion, a well-crafted personal brand statement is a fundamental tool for customer service professionals. It helps you make a lasting impression, build trust and credibility, clarify your career goals, differentiate yourself, and maintain a consistent message. Investing time and effort in developing your personal brand statement will undoubtedly enhance your professional image and open doors to exciting opportunities in the customer service industry.

Key Components of a Personal Brand Statement

A powerful personal brand statement serves as a concise yet impactful introduction that showcases one's unique qualities and professional image. Crafted carefully, it can leave a lasting impression and help build trust with customers in the customer service arena. When creating your personal brand statement for customer service, consider the following key components:

1. Value Proposition :

Start by clearly articulating the value you bring to the table. Identify the core benefits and skills that distinguish you from others in the customer service field. Highlighting your expertise in problem-solving, communication, empathy, and conflict resolution can make your statement resonate with potential customers.

2. Unique Selling Proposition :

Differentiate yourself from competitors by emphasizing what sets you apart. Highlight specific qualities or experiences that make you valuable in a customer service role. This could include previous success stories, specialized training, or unique approaches to handling customer interactions.

3. Alignment with Core Values :

Touch upon your personal values and how they align with your professional goals. Highlighting this alignment can demonstrate authenticity and build trust with customers. For example, if you value integrity and honesty, emphasize how these principles guide your interactions and decision-making in customer service.

4. Target Audience :

Tailor your personal brand statement to resonate with your target audience. Consider the industry, company, or specific customer segment you aim to serve. Use language and terminology that speaks directly to their needs and challenges.

5. Passion and Purpose :

Showcase your enthusiasm for customer service and how it aligns with your overall purpose. Customers seek professionals who genuinely care about their needs and desires. Express how your passion drives you to provide exceptional service and ensure customer satisfaction.

6. Conciseness and Clarity :

Keep your personal brand statement succinct and easily understandable. Avoid jargon or buzzwords that may confuse or alienate potential customers. A clear and concise statement ensures that your message is memorable and impactful.

Remember, your personal brand statement should be adaptable and evolve as your career progresses. Periodically review and refine it to reflect your growth and new accomplishments. By considering these key components and articulating your strengths, uniqueness, and alignment with customers' needs, you can craft a powerful introduction that boosts your professional image in customer service.

Sources: - How to Create a Personal Brand Statement for Your Business by Susan Chritton in Harvard Business Review.

Crafting a Compelling Introduction

The personal brand statement is a crucial component in shaping one's professional image in the field of customer service. Crafting a compelling introduction can significantly enhance the impact and effectiveness of this statement. By capturing the attention of potential employers or clients from the outset, individuals can establish a strong foundation for building trust, showcasing their expertise, and conveying their commitment to delivering exceptional customer service. This section explores key strategies and examples for creating a powerful introduction that boosts one's professional image.

When crafting the introduction of a personal brand statement, it is essential to consider the following guidelines:

Be concise and captivating : The introduction should be concise and captivating, hooking the reader's attention right from the start. Avoid lengthy or generic openings that fail to make a strong impression. Instead, opt for a succinct and engaging introduction that highlights the unique value you bring to the table.

Highlight your expertise : Clearly articulate your expertise and experience in customer service. Mention relevant qualifications, certifications, or accomplishments that demonstrate your proficiency in this field. This will help establish credibility and reinforce your personal brand as a customer service professional.

Showcase your unique selling points : Identify and highlight your unique selling points that differentiate you from others in the field. Whether it's exceptional problem-solving skills, empathy, or a track record of going above and beyond, emphasize these qualities that make you stand out as a customer service professional.

Align with the organization's values : Tailor your introduction to align with the values and mission of the organization or industry you're targeting. By emphasizing shared objectives, you demonstrate your ability to contribute to the company's goals and align with its culture.

Crafting a compelling introduction requires careful consideration of the target audience and their specific needs. By focusing on the unique skill set, expertise, and values you bring to the table, individuals can create a personal brand statement that resonates with potential employers or clients in the customer service field.

Table: Crafting a Compelling Introduction

By implementing these strategies and incorporating specific examples, professionals can create a compelling introduction that sets them apart and creates a strong first impression.

Effective Personal Brand Statement Examples

Crafting a powerful personal brand statement is essential for customer service professionals looking to stand out from the crowd and boost their professional image. A well-crafted statement can convey your unique strengths, values, and goals, helping to leave a lasting impression on both potential employers and customers. Here are some effective personal brand statement examples to inspire you:

A passionate customer service professional with a proven track record of providing exceptional support and building strong relationships. Committed to going above and beyond to meet customer needs, I strive to deliver personalized solutions and ensure customer satisfaction at every interaction.

A solutions-oriented customer service specialist focused on driving customer success and loyalty. With a strong background in problem-solving and a natural ability to empathize, I consistently exceed expectations by providing timely and tailored solutions, aiming to leave every customer feeling valued and supported.

An energetic and customer-centric professional with a passion for delivering memorable experiences. As a customer service advocate, I continuously seek opportunities to enhance the customer journey, leveraging my strong communication skills and adaptability to create positive and lasting impressions that strengthen brand loyalty.

A results-driven customer service manager with a demonstrated ability to lead high-performing teams. Through fostering a positive team culture and implementing effective strategies, I consistently achieve customer service objectives while maintaining a customer-centric approach, driving satisfaction and retention.

These examples showcase the diversity of personal brand statements and highlight the key qualities that make customer service professionals stand out. By tailoring your personal brand statement to highlight your unique skills, experiences, and values, you can create a powerful introduction that resonates with hiring managers and customers alike.

Remember, when crafting your personal brand statement, it is important to keep it concise, authentic, and focused on the value you bring to the table. Use these examples as inspiration to craft your own impactful statement that reflects your personal brand and enhances your professional image.

Tailoring Your Personal Brand Statement for Customer Service

Creating a personal brand statement tailored specifically for customer service is a crucial step in boosting your professional image. When crafting your statement, it's essential to keep in mind the unique requirements and expectations of customer service roles. This section provides valuable insights on how to create an impactful personal brand statement for customer service positions.

Understanding the Needs of Customer Service Roles

Customer service positions require exceptional interpersonal skills, problem-solving abilities, and a strong service-oriented mindset. Tailoring your personal brand statement to reflect these qualities will demonstrate your suitability for the role to potential employers. Here are some key considerations to keep in mind:

Knowledge of products/services : Highlight your expertise in the products or services offered by the company. This shows that you can provide accurate and reliable information to customers, enhancing their experience.

Effective communication : Emphasize your excellent verbal and written communication skills. Customer service professionals need to express empathy, active listening, and clear articulation when dealing with customers' inquiries and concerns.

Customer-centric approach : Personalize your brand statement to reflect your commitment to ensuring customer satisfaction. Showcase your ability to anticipate and meet customer needs, resolving issues promptly and effectively.

Problem-solving skills : Customer service roles often involve troubleshooting problems and providing prompt resolutions. Highlight your problem-solving abilities, showcasing your capacity to think critically and find innovative solutions.

Crafting a Powerful Introduction

Your personal brand statement should begin with a strong and impactful introduction that immediately captures the attention of potential employers. Consider incorporating the following elements into your statement:

Unique value proposition : Identify your unique attributes, experiences, or skills that set you apart from other candidates. This could include specific certifications, language proficiency, or experience with a particular customer segment.

Passion for customer service : Convey your enthusiasm for helping others and resolving customer issues. This highlights your motivation and dedication to delivering excellent service.

Concise and memorable : Keep your statement concise, memorable, and to the point. Avoid using jargon or generic phrases. Instead, focus on conveying your strengths and qualities that make you an exceptional customer service professional.

By tailoring your personal brand statement to highlight the specific skills and qualities required in customer service roles, you can make a powerful impression on potential employers. A well-crafted statement reflects your commitment to customer satisfaction, problem-solving abilities, and exceptional communication skills – all essential attributes for success in customer service positions.

Tips for Writing a Powerful Personal Brand Statement

Crafting a powerful personal brand statement is crucial for enhancing your professional image in the customer service industry. A well-crafted brand statement not only sets you apart from the competition but also highlights your unique skills and qualities. Here are some essential tips to help you write a powerful personal brand statement:

Identify your unique selling proposition : Determine what sets you apart from other customer service professionals. Reflect on your strengths, skills, and experiences that make you unique and valuable to employers. Consider what makes you stand out in terms of customer satisfaction, problem-solving abilities, communication skills, or industry expertise.

Be clear and concise : Your brand statement should be clear, concise, and easily understandable. Use clear and straightforward language that effectively conveys your message. Avoid jargon or complex terms that could confuse the reader. Remember, brevity is key when it comes to making a strong first impression.

Focus on your target audience : Tailor your personal brand statement to cater to the needs and expectations of your target audience. For example, if you're applying for a customer service role in a technology company, emphasize your technical skills and ability to troubleshoot technical issues promptly.

Highlight relevant achievements : Showcase your accomplishments and successes in previous customer service positions. Mention specific examples where you delivered exceptional customer experiences or resolved challenging situations. Quantify your achievements whenever possible to provide concrete evidence of your abilities.

Emphasize your values and personality : A personal brand statement is not only about your professional abilities but also about conveying your values and personality. Highlight your passion for delivering exceptional customer service, your empathetic nature, or your commitment to going above and beyond for customers.

Tailor your statement to the company culture : Research the company you are targeting and align your brand statement with its values and culture. Incorporate keywords or phrases that resonate with the company's mission statement, core values, or customer service philosophy.

A well-crafted personal brand statement should leave a lasting impression on hiring managers and potential employers. It should effectively communicate your unique qualities, skills, and experiences that make you an ideal candidate in the customer service field. Take the time to refine and customize your brand statement for maximum impact, and remember to regularly update it as you gain new skills and experiences.

Using Emotional Keywords in Your Personal Brand Statement

Crafting a powerful personal brand statement for customer service requires more than just listing your skills and experience. To truly make a lasting impression, it's crucial to use emotional keywords that resonate with your target audience. These keywords can evoke emotions and create a memorable connection, allowing potential employers or clients to see your unique value proposition. In this section, we'll explore the importance of using emotional keywords and provide examples to help you create a compelling personal brand statement.

The Power of Emotional Keywords

Emotional keywords play a vital role in capturing attention, eliciting positive feelings, and leaving a lasting impact. By strategically incorporating these keywords into your personal brand statement, you can make a strong impression and differentiate yourself from the competition. Consider the following benefits of using emotional keywords:

Memorability: Emotional keywords help your personal brand statement stand out from the crowd, making it more memorable for hiring managers or potential clients.

Connection: By expressing emotions such as empathy, enthusiasm, or understanding, you can forge an emotional connection with your audience. This can lead to increased trust and engagement.

Differentiation: Using emotional keywords allows you to highlight your unique qualities and differentiate yourself from others in the customer service field.

Examples of Emotional Keywords

To give you some inspiration, here are a few examples of emotional keywords you can incorporate into your personal brand statement for customer service:

Empathy: Showcasing your ability to understand and relate to customers' needs and emotions can set you apart. For example, Committed to providing empathetic and personalized solutions to ensure exceptional customer satisfaction.

Passion: Demonstrating your passion for delivering outstanding customer experiences can make a strong impact. For instance, Enthusiastically dedicated to exceeding customer expectations through proactive problem-solving.

Reliability: Highlighting your dependability and commitment to consistently deliver exceptional service can inspire confidence. For instance, Reliably ensuring seamless customer interactions through prompt and effective communication.

Collaboration: Emphasizing your teamwork and collaboration skills can show employers that you are a valuable asset. For example, A collaborative and adaptable customer service professional adept at building strong cross-functional relationships for streamlined problem resolution.

Remember to choose emotional keywords that align with your personal values and strengths. Using these keywords throughout your personal brand statement will help you create a powerful introduction that boosts your professional image.

By crafting a personal brand statement that incorporates emotional keywords relevant to customer service, you can demonstrate your unique qualities and leave a memorable impression. Use these examples as a starting point to create a compelling personal brand statement that resonates with your target audience.

Boosting Your Professional Image with a Strong Introduction

A powerful introduction can significantly enhance your professional image in the customer service industry. It serves as a personal brand statement, showcasing your expertise, skills, and passion for delivering exceptional service. A well-crafted introduction captures the attention of potential employers or clients and leaves a lasting impression. Here are some strategies to help you create a strong introduction that boosts your professional image:

Clearly State Your Expertise : Begin your introduction by clearly stating your area of expertise in customer service. Let the reader know that you are knowledgeable and experienced in handling various customer interactions and resolving issues effectively.

Highlight Your Unique Selling Proposition : Differentiate yourself by emphasizing your unique strengths and qualities that set you apart from others in the industry. This could be your ability to remain calm under pressure, exceptional problem-solving skills, or a proven track record of customer satisfaction.

Demonstrate Passion and Enthusiasm : Convey your genuine enthusiasm for providing excellent customer service. Showcase your commitment to going above and beyond to ensure customer satisfaction. This will demonstrate to potential employers or clients that you'll bring dedication and passion to your role.

Include Relevant Achievements : Highlight any notable achievements or awards you have received in your customer service career. This could be recognition for outstanding performance, exceeding targets, or implementing successful customer service initiatives. Such achievements reinforce your capabilities and instill confidence in your abilities.

Provide Concise and Impactful Testimonials : Incorporate strong testimonials from satisfied customers or previous employers to enhance your credibility. These testimonials should showcase your ability to deliver exceptional customer service and make a positive impact.

Quantify Results Where Possible : Whenever applicable, quantify the results you achieved in your previous customer service roles. For example, mention how you resolved a high volume of customer complaints leading to a significant increase in customer satisfaction ratings. Such quantifiable achievements demonstrate your effectiveness and demonstrate your value to potential employers or clients.

A strong introduction serves as a powerful tool to boost your professional image in the customer service field. By clearly stating your expertise, highlighting your unique selling proposition, demonstrating passion, including relevant achievements, providing testimonials, and quantifying results, you can create a compelling introduction that captures attention and leaves a lasting impression on potential employers or clients.

The Impact of a Well-Crafted Personal Brand Statement

A well-crafted personal brand statement holds the power to significantly enhance one's professional image in the customer service industry. By succinctly capturing an individual's unique skills, qualities, and values, this concise introduction can leave a lasting impression and differentiate them from their peers. Here are the key benefits of having a well-crafted personal brand statement:

Memorable First Impressions : In the customer service realm, first impressions are critical. A strong and compelling personal brand statement helps establish an immediate connection with customers, making them feel valued and understood from the start. It sets the tone for exceptional service and professionalism, leaving a positive and lasting impression.

Enhanced Professional Credibility : When a customer service professional conveys a clear and concise personal brand statement, it demonstrates their expertise, knowledge, and dedication to delivering top-notch service. This can boost their professional credibility and instill confidence in customers, fostering long-term loyalty.

Differentiation from Competitors : In a competitive market, standing out is essential. A unique and well-crafted personal brand statement helps customer service professionals differentiate themselves from their peers. It showcases their distinct attributes, skills, and values, allowing them to shine amidst the competition.

Improved Communication Skills : Developing a personal brand statement requires individuals to articulate their strengths and value proposition concisely. This exercise can enhance their communication skills, enabling them to effectively convey their abilities and deliver exceptional customer experiences.

Increased Self-Awareness : Crafting a personal brand statement prompts individuals to reflect on their strengths, values, and aspirations. This self-awareness fosters personal growth, empowers individuals to align their actions with their professional goals, and motivates them to continuously improve.

Professional Development Opportunities : A well-crafted personal brand statement can open doors to new opportunities such as career advancements, promotions, or even job offers. When employers or recruiters encounter customer service professionals with a strong personal brand statement, they often perceive them as motivated, dedicated, and high-potential candidates.

By leveraging a well-crafted personal brand statement, customer service professionals can create a powerful introduction that enhances their professional image, fosters customer loyalty, and opens doors to exciting career opportunities. In an increasingly competitive market, mastering this art can significantly impact one's success in the customer service industry.

By crafting a powerful personal brand statement for customer service, professionals can enhance their professional image and leave a lasting impression on clients and employers. This article has explored various examples of personal brand statements and highlighted key elements that contribute to creating an effective introduction. Let's recap the main takeaways:

Clear and Concise : A personal brand statement should be concise yet impactful, clearly communicating the individual's unique value proposition in just a few sentences.

Targeted Audience : Tailoring the brand statement to address the specific needs and preferences of the target audience allows for a more personalized and memorable interaction.

Highlight Unique Skills and Experiences : By showcasing their unique skills, experiences, and accomplishments, customer service professionals can differentiate themselves from the competition and demonstrate their expertise.

Emphasize Core Values : Including core values in the personal brand statement not only showcases the individual's principles but also helps attract like-minded clients and employers who align with those values.

Inject Personality : Adding a touch of personality to the brand statement can help create a genuine connection with the audience and foster trust and rapport.

Maintain a Professional Tone : While injecting personality is essential, it is equally important to strike a balance and maintain a professional tone that instills confidence and credibility.

Consistency Across Platforms : Ensuring consistency in the personal brand statement across various platforms, such as resumes, LinkedIn profiles, and social media accounts, reinforces the image and increases visibility.

Continuous Iteration : Professionals should regularly review and refine their personal brand statement to align with their evolving skills, goals, and target audience.

By implementing these strategies and carefully crafting their personal brand statement, customer service professionals can establish a strong professional image that resonates with both clients and employers. A powerful personal brand statement is a valuable tool that can open doors to new opportunities and enhance career prospects in the competitive customer service industry.

Now that you have a solid understanding of personal brand statement examples for customer service, you can begin working on developing your own captivating introduction to boost your professional image. Best of luck in your personal branding journey!

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CV examples

Customer Service CV

Shannon, a seasoned customer service professional, has selected the Cambridge template. After having worked in a series of customer-focused roles, this CV example showcases Shannon's ambition to find a senior role within the industry.

"Motivated and detail-orientated customer service professional with 10+ years of experience in leading teams in fast-paced environments. Track record of success in coaching, motivating, and guiding teams to achieve both business and personal career goals."

Table of contents

How to Write a Customer Service CV (Tips and Examples)

The customer service field has seen tremendous growth and provides abundant job possibilities. From retail stores to call centres, hospitality, and more, personnel must offer exceptional service and make sure customers are happy with their business. You play an essential role in the organisation with the aim of keeping customers satisfied while supporting the sales process.

Regardless of your experience, it is challenging to create a good CV that impresses recruiters and hiring managers. In today's world, appearances count for a lot, but several factors must be considered. They include content, writing strategy, format, template, and additional career-related documents. To increase your chances of success, we suggest you tailor your CV to a job description while ensuring it is applicant tracking system (ATS)-friendly .

Explore our CV templates to help you finish your application and apply with well-designed career documents.

Customer Service CV example

Download this customer service CV sample

Shannon, a Customer Service Team Leader, has selected the Cambridge template in this example. After working in customer-focused roles, this professional CV example and template highlight Shannon's ambition to find a senior position within the industry.

Interested in a cover letter? See our matching customer service cover letter example to help you streamline your application.

Customise this customer service CV example

What to include in a customer service cv.

Customer service is all about supporting your customers before and after to ensure an enjoyable experience with your brand or service. When writing a CV, it is essential to focus on the skills and qualities that make you an ideal candidate, similar to a secretary position. In addition, highlight your ability to support, interact and help others professionally.

The core CV sections typically include your personal profile, work experience, education, and key skills that target and align with your career goals. For more advice, see the article on how to improve your CV .

Focus on the skills and experience you have that are relevant to the role. Remember to be industry-specific and research the relevant terms associated with customer service. Adapting your CV to a specific role increases your chances of landing more interviews. Ultimately, recruiters or hiring managers want to see how and why you are the best candidate for the position.

How to write a personal profile for a customer service CV

A compelling personal profile , also known as a personal statement, should demonstrate your experience and soft skills, specifically showcasing why you are the right fit for the role. This section is your first opportunity to impress a recruiter with your customer service knowledge or experience. Therefore, this brief elevator pitch should accurately reflect your current motivations and objectives.

When describing yourself in this section, pay close attention to your sentences' structure, key phrases, and conciseness. To strengthen your writing further, use action verbs throughout your CV to demonstrate how you are proactive and accomplish objectives or tasks.

Customer service CV personal profile example

Motivated and detail-orientated Customer Service Team Manager with 10+ years of experience leading teams in fast-paced environments. Track record of success in coaching, motivating and guiding teams to achieve business and personal career goals. Equipped to optimise internal processes by transforming insights into strategic business actions with strong problem-solving, communication, and interpersonal skills.

Customer Service Advisor CV personal profile example

Seasoned Customer Service Advisor with over 6 years of experience navigating complex customer inquiries and resolving issues promptly. Recognised for leading high-performing teams and fostering a culture of exceptional service delivery. Adept at analysing trends to propose innovative strategies for enhancing customer satisfaction and loyalty. Seeking to leverage exceptional communication and problem-solving skills to ensure seamless customer interactions while maintaining a strong focus on efficiency and quality.

Customer Service Assistant CV personal profile example

Energetic Customer Service Assistant with 3 years of experience, passionate about delivering top-notch assistance to customers. Adept at multitasking and handling diverse customer needs in a dynamic environment. Known for exceptional organisation skills and attention to detail, ensuring accuracy in handling customer inquiries and transactions. Quick to learn and eager to contribute positively to team success through a collaborative approach and a strong commitment to providing excellent service.

Customer Service Part-time CV personal profile example

Proactive Customer Service Part-time Professional with 1 year of experience. Eager to apply a customer-centric approach gained from previous experiences in providing support and resolving issues effectively. Possesses a strong work ethic and commitment to delivering exceptional service, balancing flexibility with reliability in meeting the demands of clients. A quick learner with a passion for contributing positively to a team while acquiring new skills and experiences in a customer-facing environment.

Customer Service Internship CV personal profile example

Ambitious Customer Service Intern seeking to land a job as a Junior Customer Service professional. Adept at leveraging theoretical knowledge in customer relations to contribute effectively within a team. Seeking to apply excellent communication skills and a proactive attitude in assisting with customer inquiries and support tasks. Enthusiastic about absorbing insights, honing skills, and gaining practical experience to lay a solid foundation for a successful career in customer service.

What skills to put on a customer service CV

To succeed in related customer service roles, such as a shop assistant or call centre agent, job seekers need solid communication abilities, ability to adapt, and know-how of company and product value. Having the right skills can benefit your CV, even if you lack experience or if you’re applying for a more experienced role, such as a Customer Service Manager.

Your CV should include a mixture of hard, soft, and transferable skills. Hard skills are measurable and easily defined, while soft skills describe personal qualities and traits. Transferable skills are gained throughout your personal and professional life. If you’re new to the job market, a recent graduate, or have little experience, consider creating a skills-based CV .

Below are examples of skills to include on your CV, and you can get more insight into how to add skills to your CV.

Examples of soft skills:

Adaptability

Communication

Effective listening

Decision-making.

Examples of hard skills:

Customer service skills

Sales and marketing

Team management

Product knowledge.

Examples of transferable skills:

Problem-Solving

Time-management

Collaboration.

Discover more skills by reading our cashier CV example article.

How to write work experience on a customer service CV

List your relevant experience and research the job you are targeting. Use action verbs and keywords from a job posting to summarise your duties. We suggest aiming for three to six lines to describe your work responsibilities and measurable achievements. Thus, structuring your work experience section like this ensures you create an eye-catching and effective CV.

Explore our hairdresser, cabin crew member , or bartender CV example articles for more inspiration.

When writing your CV, list your most recent experience. Additionally, if you have experience over 15 years old, we suggest leaving them out and highlighting the transferable skills developed within that role within the additional experience section of your CV instead. For more tips on how to write this section, refer to our work experience guide .

Examples of work experience for a customer service CV:

Customer Service Team Leader, Microsoft, UK, London, 2020-2022

Directed and supported a team of 15 customer service representatives in managing a diverse client portfolio of 50+ accounts within the Dynamics CRM framework. Conducted extensive market research to identify evolving customer needs, adapting sales strategies to better cater to these requirements. Cultivated robust client relationships through proactive communication, frequent follow-ups, and swift responsiveness to client inquiries and concerns. Collaborated with the marketing department to develop and execute customer-centric campaigns aimed at enhancing client engagement and satisfaction.

Led the acquisition of new B2B clients, contributing significantly to a noteworthy £1.2 million increase in sales revenue within the inaugural year.

Consistently surpassed monthly and quarterly sales targets, exceeding benchmarks by an average of 20%, resulting in increased customer satisfaction and retention rates.

Conducted product demonstrations and tailored training sessions that led to a substantial 30% increase in client product adoption rates.

Customer Service Advisor, Amazon UK, 2015 - 2023

Managed a diverse portfolio of national accounts generating annual revenues exceeding £20 million, focusing on delivering exceptional customer service and support to key clients within Amazon UK. Improved collaboration between regional account managers to ensure consistent service delivery, aligning actions with customer service objectives.Analysed customer feedback and market trends to devise strategies that enhanced customer experience and satisfaction. Provided guidance and mentorship to a team of account coordinators and analysts to achieve service-oriented goals.

Achieved a remarkable annual revenue growth of 15% by implementing customer-centric service plans and initiatives, resulting in improved customer loyalty and retention.

Successfully negotiated and maintained high-value contracts, resulting in a 25% increase in overall customer satisfaction scores across the national account portfolio.

Implemented customer-focused operational changes, leading to a 40% increase in client satisfaction scores and increased positive feedback.

Customer Service Representative, Global Enterprises Inc., London, 2018-2021

Managed client relationships within the Dynamics CRM framework, focusing on providing exceptional customer service and exceeding client expectations. Conducted continuous customer research to adapt sales approaches and identify opportunities to enhance the overall customer experience. Prioritised proactive and empathetic communication to address client inquiries promptly and effectively. Conducted product demonstrations and tailored training sessions to ensure seamless product adoption and customer satisfaction.

Instrumental in acquiring new B2B clients, contributing significantly to generating £1.2 million in sales revenue within the initial year.

Achieved an average 25% increase in client satisfaction scores through personalised and attentive customer service, fostering long-term client relationships.

Conducted training sessions resulting in a substantial 35% increase in product adoption rates among clients, leading to increased customer loyalty and repeat business.

Remember to tailor your CV to be job-specific and refer to the role requirements on the job post to make your work experience relevant.

How to write a customer service CV with no experience

If you have little to no work experience, highlighting your relevant qualifications and certifications in customer service can effectively demonstrate your transferrable skills on your CV. Shift the attention from work experience to your relevant qualifications and certifications and place them at the top of your CV.

If you’re a school leaver , we suggest highlighting your A-levels, GCSE, or equivalent qualifications in English and sciences. Usually, a university degree may not be necessary, but employers would expect you to hold customer service-related qualifications, such as a Customer Service NVQ or BTEC in the UK. To learn more, read on how to create a skills-based CV .

Example of customer service CV with no experience:

Customer Service Intern, Boots UK, London, UK, 2022-2023

Collaborated closely with the customer service team, managing client inquiries and providing assistance to ensure customer satisfaction. Conducted research to identify emerging needs and preferences of clients, contributing insights to refine customer service strategies. Actively engaged in client interactions, responding promptly to inquiries and resolving issues to maintain high customer satisfaction.

Assisted in the onboarding of 10 new clients, supporting the initial stages of client acquisition and contributing to the growth of customer engagement.

Contributed to the improvement of customer service processes by suggesting and implementing innovative ideas during team meetings.

Participated in training sessions, absorbing knowledge and developing practical skills to enhance customer interactions.

How to write additional experience for a customer service CV

Customer service is a broad industry. Use this to your advantage and mention the various skills, duties, and tasks involved in this sector. An ideal customer service manager should have a wide range of experience to be successful. In addition to the core skills and knowledge required for the role, try listing additional courses and certificates on a CV to boost your chances of success further.

Use the additional experience section to highlight experiences that might be short-term or outdated. Try to include key responsibilities, achievements , and experiences within volunteer roles or previous employment where you had to supervise, manage or work within a team. If you need more inspiration, you can add hobbies and interests to your CV.

How to list education on a customer service CV

In the UK, you are not required to undergo higher education to achieve a customer service manager role, nor as an assistant. Yet, it is crucial to complete secondary or tertiary education and have GCSE qualifications. Most recruiters are less concerned with qualifications or certificates for this role. Instead, they focus on possessing good hands-on experience and relevant skills or qualities to perform in a role.

When structuring education on a customer service CV, we suggest following a chronological CV format to make your application professional and easy to read. The details you should include in your education section are straightforward. Just mention the name of the school, its location, date of graduation, and the degree/diploma/certificate obtained. This should suffice for a customer service CV as far as hiring managers and recruiters are concerned.

Examples of education for a customer service CV:

Customer Experience Management, University of Manchester, 2020

BA (Hons) in Hospitality and Customer Relations, London School of Economics and Political Science

Business Administration, University of Edinburgh, 2021

For those without experience, highlight relevant qualifications or other experience to make your application appear more substantial. Refer to our graduate article if you need more ideas on improving your CV.

Key takeaways

It’s time to wrap up and summarise the essential points from this guide to writing a winning customer service CV. The key it to keep your CV tailored, relevant, and specific to your target job's needs. See our final key takeaways below:

Next steps?

When you're short on time and need a rapid CV turnaround, our expert team can handle the entire process with pre-prepared, stylishly formatted CV and cover letter templates . Explore our easy-to-use CV Builder with a job finder tool for navigating the job market effortlessly. We help structure winning applications, including top-notch customer service CVs, to land your dream role. To find out more about this, consult our CV Writing Service team.

Discover our modern CV article to ensure you stay ahead of the competition!

Looking to create a professional CV?

What education should you have to apply for a customer service position.

Depending on the industry, most applicants need GCSEs and secondary education for all customer service assistant roles. However, for higher-level roles such as store manager, you may be asked to have a higher education qualification or certificates to support your application. Nowadays, there are an increasing number of work from home jobs in customer service, which do not require further education and are very flexible. Learn more about remote and hybrid working opportunities .

How should you describe customer service skills on a CV?

Ensure this section is actionable and demonstrates how these skills relate to your job and responsibilities. For example, when describing customer service skills on a CV, you must focus on what experiences or tasks you have completed that make you competent and skilled for the role. Back your descriptions up with evidence and support your claims.

How should you say that you have customer service experience?

Provide an example of how you performed excellent customer service or demonstrated competencies for the role. Refer to the relevant skills and qualities listed in this article and the keywords and requirements in the job posting. It may be better to emphasise transferable and soft skills, as these can be acquired more easily.

What are the top 5 customer service soft skills on a CV?

The main qualities of customer service revolve around three Ps: professionalism, patience, and a people-orientated approach. As for the CV skills, we suggest including the following:

Problem-solving

Conflict resolution

Time management.

Refer to how to add soft skills to a CV for more details.

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• Customer service CV examples

Landing a customer service job can be tough.

If you want to beat the competition, you need an impressive customer service CV to grab recruiters’ attention and stand out from the crowd.

This guide (Which includes 3 customer service CV examples ) will show you step-by-step how you can create a winning customer service CV and get the job you want.

Guide contents

• How to write your customer service CV
• What skills do customer service staff need?
• Checking your CV

CV templates 

Customer service CV example

Customer service manager CV example

Bank customer service CV example

The above example CV should give you a good idea of how a customer service CV should look , and the type of information it should contain.

Now, I will explain how you can create your own CV tailored to your unique situation.

Structuring your customer service CV

The structure of your CV is extremely important because it will determine how easy it is for recruiters and employers to read your CV, and find the information they need.

A simple and logical structure will always create a better reading experience than a complex structure.

The infographic below gives a basic outline of how you should structure your CV, along with a few pointers on formatting and style.

CV structure summary

Add your contact details to the very top of your CV to ensure that recruiters can’t miss them when they want to call you in for an interview .

Head your CV up with an eye-catching profile that gives readers a nice summary of your abilities and acts as an elevator pitch.

List your work experience (this could also be voluntary work, placements or school projects if you don’t have any experience yet) in reverse chronological order.

Finish your CV by detailing your education along with any technical skills and vocational qualifications .

Some formatting tips..

• Keep your CV looking professional and easy-to-read by using a clean simple font along with a plain colour scheme.
• Break text up as much as possible to create the best reading experience for recruiters.
• Keep your CV under two pages in length to provide enough detail to impress readers without boring them.

Writing each section of your CV

Now, I will walk you through each section of your CV, and explain what content needs to be entered when writing it .

Name and contact details

Sitting at the very top of your CV, your name and contact details should take up minimum space on the page.

You should include…

• Your mobile telephone number so that recruiters can contact you quickly.
• Your email address – tip: use a professional sounding email address, and not an embarrassing one from your school days – [email protected] is fine, [email protected] is not.
• Your location such as Liverpool/Leeds/London

But you don’t need to include…

• Your full address – it’s too much information at this stage
• Your date of birth – hiring decisions are not based on age
• A photograph – Employers do not need to know what you look like – only what skills you have

If you want to hold recruiters’ attention, and really wow them when they open your CV, you must write a punchy profile at the top.

A profile is an introductory paragraph which highlights all of your most important skills and knowledge for customer service roles.

Here is an example:

The type of things employers will want too see in your profile are:

• What kind of customer service skills do you have? Communication , product knowledge, interpersonal skills etc.
• What type of companies have you worked for? Retailers? Restaurants?
• What relevant qualifications do you have?

Use positive persuasive language throughout your profile and really sell yourself – don’t be afraid to brag a little.

Quick tip:  If you struggle with spelling and grammar, try our quick-and-easy CV Builder

Also, check out our customer service cover letter example.

Core skills section

A great way to ensure that recruiters don’t skip past your CV, is to add a core skills section.

A core skills section is simply a bullet pointed list split over two or three columns which reiterates your most valuable skills. It creates a snapshot of your abilities so that recruiters can get an instant idea of your offerings within seconds of opening your CV.

You can also swap these points around if you need to tailor your CV for a specific role.

For example a clothing store customer service role might require slightly different skills to an insurance call centre role, so you’d need to adapt your core skills accordingly.

Work experience

Detailing your work experience gives you a great opportunity to showcase your ability to apply your skills and knowledge in the workplace.

If you already have some customer service experience then great, you should try to highlight as much of it as possible in this section.

If you don’t have any direct work experience, that’s fine – you can also include unpaid experience such as volunteering , school work placements and even extracurricular activities here. Just include anything that will demonstrate that you have the necessary skills.

You should list your experience from latest role to oldest role, like this.

Structuring and writing your role descriptions

To prove your value as an employee, it’s vital that your roles are easy-to-read, well written, and demonstrate a broad range of customer service skills .

This example of a role description, gives you an overview of how your roles should be laid out.

Basic CV template

Now, let’s take a closer look at what should be included in each section.

Outline/Intro

The first line of your role descriptions should set the scene for readers and allow them to quickly understand who you work for (a small retailer? A big airline?), what environment you work in (shop floor? Call centre?) and what the overall aim of your job there is, in relation to serving customers.

“Customer facing role for global clothing retail chain working across 2 busy stores, ensuring all customer needs are met and driving sales of all products”

Responsibilities

List your responsibilities within your roles in short bullet points, so that busy recruiters can quickly skim through them. Detail all aspects of your role, and try to showcase as much of your customer interaction as possible. I will talk about the skills that customer service employers look for in a CV in the next section.

• “Serving customers at the till, processing transactions and dealing with enquires”
• “Handling complaints and resolving issues to ensure positive outcomes for the store and customers”
• Performing haircuts , shampoos and colours for female customers

Achievements

A really good customer service CV should contain plenty of impressive achievements that show you have gone the extra mile to help your customers and employers. Tag some achievements on to the end of your role descriptions to show recruiters the impact you make – and try to include numbers where possible

• “Resolved 95% of all allocated complaints within 4 day target timeline and won best barista of the month”
• “Sold over 300 units of luxury goods and awarded top regional sales award”

What do employers look for in a customer service CV?

Most businesses and public sector organisations require customer service staff, but there is an especially big demand within B2C organisations such as retailers, insurance firms, restaurants and leisure services etc.

Customer service requires a broad range of skills, here is a list of the most important ones that employers will expect to see in your CV.

• Meeting and greeting – The ability to make customers feel welcome and comfortable is essential in a customer facing role and extremely important to a company’s reputation.
• Transaction processing – Whether you take card details over the phone or handle cash over a till, dealing with customer transactions is a valuable skill.
• People skills – Customer service roles revolve around the customer, so it makes sense that your CV should showcase your ability to deal with people positively.
• Complaint handling – Unfortunately complaints will arise in any customer service role – but if you can demonstrate your ability to handle them well, and create effective resolutions for both the customer and employer, it will look great on your CV
• Sales – Customer service staff are on the front line of any company’s sales, so good sales skills are vital.
• Product knowledge – Customers will often have questions to ask before making a purchase, and a good customer service agent will have the ability to familiarise themselves with their employer’s products, and give out sound advice .
• Communication – written and verbal communication between customers colleagues and managers are required frequently in customer service work.
• Team work – Serving customers is a team effort, so give some examples of your ability to work within teams in your CV.

Education & qualifications

Add your education and qualifications to the bottom of your CV for completion. You should add your formal education such as:

As well as any specific customer service qualifications such as an NVQ in customer service.

Skills and experience tend to be more important in customer service environments, so there’s no need to go into much detail in your education section.

Interests and hobbies

Your hobbies and interests outside of work are an optional section and won’t always make a huge difference in a hiring decision.

However, there are two situations where they can influence a recruiter’s decision.

a) You have no experience

To compensate for a lack of work experience, you can use your interests as a means of showcasing your relevant skills. For example if you captain a sports team, that can demonstrate leadership, motivation and communication skills.

b) You have highly relevant interests

If you have interests outside of work that are directly related to customer service, then it’s definitely worth including them. For example, you might volunteer at a local event which requires you to deal with the public and utilise lots of customer service skills.

If you have popular interests such as eating out and going to the cinema, they are unlikely to have a big effect on a recruiters decision to call you – so keep them brief or omit them completely.

Finalising your customer service CV

Once you’ve used this guide to create your customer service CV, you should proofread it several times to ensure that there are no typos or grammatical errors. Nothing will scare off an employer more than a CV full of sloppy mistakes – it’s your professional marketing document, so it needs to be flawless.

With a punchy profile that really sells your most valuable talents, and well written role descriptions that are tailored to showcase customer service skills, you should have a winning customer service CV at your disposal.

You may also be interested in our waiter/waitress CV example .

Applying for roles

Once you have created your CV, don’t stop the hard work there.

Apply for plenty of customer assistant roles across the job websites, company career pages and LinkedIn. Maybe even set yourself a daily or weekly application target to ensure you stay on track.

To save time, create a cover letter template to use when sending applications. Don’t be deterred if you don’t get many responses to start with, keep preserving and adapting from feedback until you start seeing results.

How to Create an Inspiring Customer Service Philosophy

If you're looking to improve your customer experience , start by creating a customer service philosophy for your support team. Having a shared philosophy keeps everyone focused on the same goal and helps them understand the holistic approach to achieving that goal.

Not only does a strong philosophy empower team members, but it also sets the foundation for a customer-first strategy that’s proactive rather than reactive. No matter who a customer interacts with, they’ll experience the same delightful service that epitomizes your company values.

What is a customer service philosophy?

A customer service philosophy is a shared mission for your support team, a set of guiding principles that ensure you're upholding your core values with every customer interaction.

Generally, a customer service philosophy is composed of two parts: vision and values.

By defining the vision and values for your support team, you can create a customer service philosophy that everyone can adhere to at all times to ensure you're always delivering a great customer experience.

Customer service vision

The first section of a customer service philosophy is a vision statement , which Jeff Toister defines as "a statement that clearly defines the type of customer service employees are expected to provide."

Atlassian offers a great example of a clear vision statement that's hard to forget: "Don’t #@!% the customer."

Customer service values

Your vision statement is followed by your team values: Additional context that explains how employees should uphold your vision.

Those values can be conceptual, such as Atlassian's, offering an explanation for why adhering to the vision is important:

"Customers are our lifeblood. Without happy customers, we’re doomed. So considering the customer perspective — collectively, not just a handful — comes first."

Or they can be more tactical like Apple's guidance for support reps in their retail stores:

A pproach customers with a personalized, warm welcome. P olitely to understand all the customer's needs. P resent a solution for the customer to take home today. L isten for and resolve any issues or concerns. E nd with a fond farewell and an invitation to return.

3 example customer service philosophies

Before diving into the details for how you can create a customer service philosophy for your team, we thought it might be helpful to see a few more examples from other organizations.

1. Creative Colors International

Vision: "Always exceed our customers' expectations"

Values: "Do whatever it takes to satisfy all customers and clients. Do it right the first time. Do it as often as the customer requires it. And, if we can’t deliver for some reason, help the customer to find someone who can meet and exceed our customers’ expectations."

View the full philosophy

2. Washington-Centerville Public Library

Vision: "To be worthy of your continued support, we make you our top priority by offering unparalleled service. Our goal is to assist you in any way we can in your pursuit of information and enrichment."

"Information Assistance: We are here to help. You can expect us to work hard to find the resources and materials you need."

"Accountable Staff: We know that we aren’t perfect. You can expect us to acknowledge our mistakes and to work with you to remedy the situation quickly."

"Continual Improvement: We want to do better. You can expect us to be open to your ideas and suggestions."

"Accommodating Approach: We understand you may have special requests. You can expect us to consider your circumstances and to be flexible when we can."

3. Utah Valley Convention Center

Vision: Deliver a GREAT experience.

" G reet the customer"

" R elate with a friendly question"

"E xplore the options"

" A ddress and respond to their needs"

" T hank the customer and make them feel appreciated"

How to create a customer service philosophy for your team

Although good customer service philosophies have a few things in common, no two should be the same. For a philosophy to succeed, it needs to align with your team’s specific values, goals, and long-term vision for your relationship with customers.

These steps can help you tease out what’s important when developing your team’s philosophy.

Identify your support team's values

Just as organizations thrive when everyone aligns with clear company values, teams thrive when they’re working with shared team values.

When you’re thinking about your team’s values, be ambitious. Act as if you have the power to affect customers’ lives and drive revenue for your company — because you do!

Start by brainstorming a long list of values that represent how your team aspires to bring positive change to customers every day. From there, whittle down the list to five or fewer values. You want to make sure they’re easy to remember and recall.

For example, the team at The FruitGuys calls their customer service philosophy "The 5Rs," which makes their values — respectful, responsive, realistic, responsible, and remembered positively — easier to remember.

As you complete this process, note if there are any team values that differ from your company values. Because customer support fulfills a specific, quantifiable role in every organization, they don’t have to be the same, but they ideally won't be directly opposed.

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Summarize your values in a vision statement

After you've finished narrowing down your team's values to five or fewer, try to summarize what those values represent to you as a team in a vision statement.

If you're struggling to write a vision statement, Jeff Toister recommends sending a survey to everyone on your team that asks one question: "What do you want our customers to think of when they think of the service we provide?"

Use the answers to create a word cloud to see which words are used most often. Those words might be great centerpoints for your value statement.

Define how your team will embody those values

Once you've created the framework, expand it by defining how your vision and values translate to real, day-to-day work.

Amelia Friedman, the COO of Hatch Apps, argues that to unite a team with a shared philosophy, you need to go deeper than naming values . Guiding principles have to be actionable, too.

Your philosophy should summarize the team’s ethos in relation to customers, as well as how support professionals and leaders will implement it every day.

Friedman suggests considering your values through the lens of each of these five questions:

What does this value mean to us?

What does it look like in action?

How might it be misinterpreted?

How will we evaluate adherence to it?

How will it change our relationships or our interactions?

You'll also want to assess which metrics align with your customer service philosophy.

Often, companies prioritize metrics like speed without considering whether that aligns with their values. Although speed is measurable and important, leading with first response time excludes more fundamental aspects of the customer experience.

Are customers feeling grateful or satisfied with the experience? Is customer loyalty increasing? Hone in on metrics that gauge the success of your customer support philosophy in action.

By building accountability around your philosophy, you encourage team members to follow through every day instead of gauging their performance with misaligned metrics.

Document and share your philosophy

When you're finished with the three tasks above, you'll ideally have a clear document to share beyond just the support team. Communicating the larger customer-first model to executives, the product team, and engineers invites alignment that can empower everyone.

Ultimately, a customer service philosophy is significantly more powerful when a company bakes it into everything they do. Customer support may be the primary team to implement the philosophy, but alignment means it has the potential to transform your entire revenue stream.

Lead by example

It’s impossible for a customer support team that’s underserved, under-supported, and overworked to be consistently kind, helpful, and generous with customers. For a team to thoroughly implement a customer service philosophy, leaders need to consistently embody the same values they ask their teams to.

If a support leader outlines “transparency” as an important value for their team, they also need to be transparent about what’s going on internally with the company.

Nothing will throw off customer experience quite like a radical internal departure from company values at the management or leadership level. It always trickles down to the customers, even if the internal challenge is completely unrelated to a support issue.

7 foundational tips for building a thriving customer support team and department from scratch.

To succeed, uphold your philosophy every day

As powerful as a guiding philosophy can be, success depends on the ways you integrate the philosophy into your day-to-day interactions.

So one final step is to think about how you'll approach situations where an individual or a team decision isn't adhering to your team's values. How will teammates report their concerns? What actions will you take when receiving customer complaints ? What coaching will you provide as a leader if someone on your team is struggling with your values?

If the end result is just feel-good — but toothless — statements, there's really no point in defining a philosophy for your team. But if you commit as a team to living out that philosophy, even when it gets hard, it will elevate your customer service into a competitive advantage.

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Elizabeth wellington.

Liz writes about business, creativity and making meaningful work. Say hello on Twitter or through her website.

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Top 20 Customer Service Resume Summary Examples You Can Use

If you are writing a resume or CV for a customer service job, the quality of its summary statement can boost its ability to win you an interview.

The career summary statement, being the first thing the recruiter will read in your resume, is an important part of the document that you can apply in making a great impression of your suitability for the customer service job.

This post will help you learn how to make really effective resume summary statements that increase your chances of being invited to an interview for the customer service position that you are seeking.

How to Write a Great Resume Summary for a Customer Service Position

To make a great summary statement for a customer service resume, you need to find out what the employer requires and what the job entails.

When you get these facts, you will know if you meet the employer’s requirements or not, like having the skills, abilities, knowledge, and experience to succeed on the job.

And if you do, then you can go ahead to create a resume summary statement that shows the recruiter that you possess what they require for the successful applicants to excel on the customer service role in their organization.

To quickly learn and master the act of writing very good customer service summaries for your resume, studying some examples will be helpful.

Best 20 Customer Service Resume Summary Samples You Can Apply

1. People oriented individual with attention to detail and a positive attitude. Seeking the position of Customer Service Associate at ABC; coming with strong knowledge of CRM systems and practices, and 3+ years’ proven customer support experience.

2. Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Interested in the position of Customer Service Representative at CBC, offering ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner.

3. Experienced service oriented individual with strong phone handling skills and ability to adapt to different personalities. Seeking a Customer Service Officer position at ABC Inc., coming with strong market knowledge and critical reasoning abilities to identify and assess customers need to achieve satisfaction.

4. Team player with people skills and a friendly positive attitude. Desire the Customer Service Advisor position at MVN Resources; to apply exceptional product knowledge in automotive parts, ability to adapt to different personalities, and 2 years retail sales experience.

5. Experienced customer-oriented individual with strong work ethic, ability to escalate issues appropriately and BS degree. Interested in the Technical Customer Service position at XYZ Inc. where high technical aptitude for assimilating new technology and technical concepts, plus advance computer skills will be utilized.

6. To obtain the job of a Customer Service Agent at XYZ Inc. to utilize strong phone handling and conflict resolution skills, as well as demonstrated customer support ability. Also coming with 2 years customer service experience and GED.

7. Experienced customer–oriented professional with strong multi-tasking skills and ability to efficiently prioritize task. Looking to obtain the position of a Customer Service Ambassador at CBC; coming with active listening skills and sound knowledge of CRM systems and practices.

8. Strong communicator with follow-through skills and CRM certification. Desire the position of Customer Service Support at Rainbow Inc.; bringing IT systems expertise, documentation skills, and proven ability to handle high volume and multiple calls in a positive and calm manner.

9. Individual with strong client relationship and interpersonal skills and an apt for learning. Seeking the position of Chat Customer Representative at CYX Inc.; coming with sound product knowledge, multi-tasking and prioritizing abilities, as well as ability to follow-through in a timely manner.

10. Excellent communicator with multi-tasking abilities and phone handling skills. Looking to obtain the position of IT Customer Service at XYZ Inc. where sound technology background and IT system expertise will be utilized.

11. Talented individual with excellent communication skills, a positive attitude and Bachelor’s degree. Hopeful for a Call Center Customer Service position at XYZ Inc.; bringing exceptional ability to handle high volume calls, negotiation and conflict resolution skills to handle complaints in a courteous and professional manner.

12. Looking to apply proven customer support ability, negotiation skills, and strong market knowledge in the position of a Customer Service Insurance Representative. Coming with honed skills in Marketing Management and 3 years insurance sales and customer support experience.

13. Hopeful for a Field Customer Service position at CBC to apply honed skills in sales and hands-on expertise in phone based prospecting. Coming with track record of success in a sales position and superior customer service skills.

14. Excellent communicator with superb presentation skills and Bachelor’s degree in Business. To obtain employment as a Healthcare Customer Service Rep at Inc. to apply sound knowledge of medical terminology, expert IT system skills, and hands-on experience handling high volume calls on multiple lines in a calm and professional manner.

15. Looking to obtain the Customer Service/Direct Sales Officers position at ABC Inc. to utilize well honed skills in sales management, excellent presentation and active listening skills to handle face-to-face customer interactions with high level of professionalism.

16. Problem solver with detail orientation and active listening skills. Interested in the Customer Service Specialist position at MVC Inc.; coming with high level of professionalism, strong keyboarding skills, 2 years contact center experience plus 1 year customer service experience.

17. Self-motivated personable and result-driven individual. Interested in the Customer Service Sales position at XYZ Inc.; coming with strong phone handling and computer skills, and 3 years retail sales experience in addition to 1 year proven customer support experience.

18. Meticulously detailed individual with active listening skills and Bachelor’s degree. Hopeful for the Associate Customer Service Representative position, to utilize proven customer service skills including: relationship building, issue resolution, follow-through, and timely courteous service.

19. Detail oriented individual with strong work ethic and mechanical aptitude. Desire to work at ABC Inc. as a Customer Service Estimator, to apply strong influencing and phone handling skills in achieving sales goals. Also coming with 4 years bulk material handling experience and advance Excel skills

20. Logical problem-solver with ability to multi-task seeks the position of Customer Service Case Processing at ABC Company, to apply active listening skills, empathy, and strong product knowledge in offering superior customer service.

No doubt, starting off your customer service resume or CV with a highly compelling summary will give a boost to your resume and increase your chances of being invited to an interview where you will have the opportunity to prove to the employer why you should be hired for the customer service role.

You can use the ideas and examples of customer service resume summaries provided in this post in creating a great one for your resume.

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Personalized Customer Service: The Basics

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Think about a local bakery in your neighborhood (if you’re lucky enough to have one). What does a small business like that do better than other businesses? If we had to pick one thing (apart from freshly baked goods), it’d be personalized customer service. 

Thanks to their lower sales volumes, small businesses can easily get to know who their customers are and what they want. Maybe the owner greets you by name. Maybe a sales associate even remembers what you’ve bought before and can recommend other things you’ll like. 

This kind of service makes a difference, and people want that experience when they interact with companies. 

First, let’s take a look at the nuts and bolts.

What is personalized customer service?

Personalized customer service is a marketing technique that helps you tailor your communication with each customer, either during direct interactions or when sending out individualized messaging. A customer service approach that is personalized essentially means an agent "knows" the customer they're talking to because of collected data.

For example, the local baker may know you like sugar-free cookies, so they may tell you they have a fresh batch coming out in a few minutes.

But how can this experience be transferred to high growth environments, B2B, or the digital world? 

There are many ways as it turns out. A very common one is by using automatic product recommendations. For instance, Amazon has various personalized elements in their site like “People who bought this product, also bought these products”, “Inspired by your shopping trends” or other tailored lists. 

Even simply using your customer’s name in automated promotional emails (done easily with software like MailChimp or Hubspot) adds an element of personalization. And emails are a great tool for personalization in general. In fact, by some reports, personalized emails deliver six times higher transaction rates .

So, personalization can take many forms and there are different processes running on the backend for each tactic. For example, personalization may be:

• Persona or segment-based . This kind of personalized customer service is driven by segmentation and development of buyer personas. You don’t directly cater to each individual customer, but you are trying to predict their preferences based on what you know of their persona or segment. This may include location, industry, job title, characteristics, needs, purchase intent, and more. You can use this approach in both emails and your website to present curated content.
• Automated individualization . The example from Amazon is a result of automated, real-time data collection, based on the activity of the customer’s profile. In this case, there’s an algorithm running in the background that draws from information that is specific to the customer, e.g. who they are, their contact details, and search history. Product offerings, personalized coupons based on past purchases, personalized homepage promotions or shopping cart recommendations can all be made for the specific customer.
• Personal . For example, if your customer support team uses software that allows them to see previous interactions from customers who reach out, they can directly talk to customers and say things like “Oh, I can see you’ve had this issue before, let’s try a more permanent fix.” This is the most personal personalization (yes, we said that) you can get.

Why should I personalize customer service?

Personalized customer service isn’t just a favor you can do for your customers. Done right, it may be what differentiates you from your competitors. In a 2020 study , 97 percent of marketers surveyed reported a measurable lift to their business outcomes from their personalization efforts.

Here are some positive business outcomes that stem from personalized customer service:

• Better customer relationships . Personalization builds trust – it shows customers you care about who they are and what they want out of their experience with your brand.
• Higher customer retention . From trust comes loyalty. Customers who know you have their best interests at heart are more likely to stay with you.
• Increased sales . If your prospective customers get relevant content, support, and product offerings from you, it’s more likely they’ll give you a chance to delight them. In fact, 40 percent of U.S. consumers say they have purchased something more expensive than they originally planned to because their experience was personalized.
• Increase conversions . Even if a customer doesn’t buy immediately, it’s still important to encourage them to take actions that move them through the customer journey.
• Better data for the future . Personalization demands efficient data collection and analysis (more on that later). This means you’ll be better placed to identify trends and modify your products or operations accordingly.

With all these benefits, there’s no doubt personalized customer service is here to stay. In fact, it’s fast becoming the norm. And it’s those who do it right that stand to reap the benefits.

Personalization gone wrong

“Do it right” really is the operative phrase. Sometimes, things just don’t work out as intended.

One amusing example of useless personalization was described in a viral tweet by British author Jacqueline Rayner regarding Amazon’s insistence on recommending her new toilet seats – even after she had already bought one. 

This example shows that data analysis can give you a glimpse into behavior a consumer has demonstrated, but not necessarily help you understand their intentions or future preferences. You may have bought a three-tiered cake from the bakery for your 10th-anniversary party, but that doesn’t mean you’re going to be buying another any time soon – so the baker will not make a sale by suggesting more of these cakes to you.

It’s important to find ways to filter out irrelevant information and make sure you actually provide value to your customers.

Another example of personalized service that doesn’t work is when you simply don’t pay enough attention to customer segments. For example – and this is a true story – if you blast promotional emails advertising discounts to every customer you have, but those discounts only apply to local customers, you’re not going to generate sales from international ones – on the contrary, you may even lose customers out of frustration.

How to improve personalized customer service

To make sure personalization actually brings the value it’s supposed to, here are seven tips to help you refine your efforts:

1. Understand your audience

You can’t personalize effectively if you don’t understand your target audiences and the psychology of customer service . 

The first step is to analyze data from your customers (found in your CRM, customer engagement platforms, social media, etc.) and settle on the most important buyer personas. 

This is key because individual personalization isn’t always time-efficient in large numbers. It isn’t always possible to have offerings that cater to each and every one of your customers specifically. You can however predict customer preferences by discovering patterns and segmenting your audiences. That’s why segmentation should come first, and then you can start taking steps to individualize as much as possible based on what you know about your customers.

Different customer analytics give you the insights you need. Choose what you want to analyze and use technology to do it right. And then, you can proactively offer better and more personalized customer service . For example, if you discover that repeat customers ask the same questions about specific products, you could create knowledge base articles or FAQs that answer these questions.

2. Be fully omnichannel

A key component of personalization in customer service is to know your customers’ interaction history across all communication channels – in other words, to offer omnichannel service . 

Imagine, for example, that a customer support agent receives an email from a customer about an issue, which they then help them resolve. Some time later, the customer calls in with the same issue, but this time another agent picks it up. In this case, having a system in place that allows the agent to see that it’s a recurring issue will not only provide the agent with context, it may also help solve the issue quicker. And, it’ll show the customer that your company cares about their specific communication history. 

Solutions that offer a unified view of all interactions across channels help you achieve omnichannel and personalized service. Conversations become more targeted and relevant, since agents see what customers have previously asked about or what content they’ve searched for.

3. Call them by their name

As we mentioned, using your customer’s first name in promotional emails is good practice. But, you can go way beyond that. With the appropriate use of tech, you can find the best moments to connect with your customers, too.

One good example is to offer small discounts on your customers’ birthdays. Or, if you’re in B2B, you can send relevant case studies to prospects depending on how much you know about their use case. Even sending individualized messages after negative experiences (e.g. apology emails ) helps show that you care.

On that note, your sales practices should always include personalization where possible. Make sure your team members do appropriate research before sending cold emails or doing discovery calls. Avoid generic emails that can be seen as spam, but make sure you actually speak to the customer’s particular challenges and offer them solutions.

4. Take advantage of rising tech

Using advanced tech in personalization is important. Reportedly, organizations have been ramping up their usage of machine-learning and algorithmic personalization over the past years, from 26 percent in 2018 to 40 percent in 2019 to 46 percent in 2020. 

A big part of that is using conversational AI to answer questions and offer tailored product recommendations. Chatbots, for example, are able to collect data and analyze them to understand what each customer might be interested in. They can then pop up while the customer is browsing and offer to show them relevant items or to check inventory. 

This also works with content – if a site visitor browses certain blog posts and then returns to the site some other time, the chatbot is able to make relevant recommendations or try to gather feedback.

And, many chatbots are able to send personalized notifications about services your customers use. Chatbots in telecom , for example, can inform users about their text allowance, while chatbots in banking can send alerts when account balances drop below certain limits. Look for the potential to implement this kind of personalization no matter what industry you’re in.

See more about how chatbots can work wonders for your brand .

5. Provide choices (but don’t overdo it)

Everyone wants to have different options to choose from so they can find what best suits them. 

For example, you should recommend three to four products rather than just one. In B2B, you should offer three to four pricing plans tailored towards different buying needs, as opposed to a flat fee for everyone. And make sure you provide all possible customer support options, from knowledge base to email to social media to live chat, so your customers can use what suits them best.

But, make sure that there aren’t so many options that customers find it hard to choose. Accenture sums it up nicely: “The endless aisle sounds great until you are the one having to walk down it.”

And this is where data collection will help you achieve the right personalized customer service – by allowing you to narrow down options based on what your customers need. 

6. Respect privacy

Personalized customer service is only possible when customers agree to share their data with you. Despite widespread concerns about data collection and privacy, 83 percent of customers are willing to share their data to enable a personalized experience. But, here’s the thing: they expect transparency and they are unlikely to tolerate you using or collecting their data without their knowledge.

In the European Union, privacy laws like GDPR already provide guidelines about how you can build trust with consumers regarding the processing of their data. But even if you’re not bound by such laws, it’s important to find ways to tell customers what data of theirs you collect and what you’re going to do with it. And, you should also make sure you protect that data with proper security systems.

For example, you can easily add a pop-up window informing customers about your terms and conditions and what data you collect. Or a consent box when you collect email addresses. You can provide clear links to your privacy policies in email communications or through your website. Having these assets available helps build trust with your customers.

And, keep in mind that there are personalization techniques that customers find “creepy” – most notably, using their specific location to offer them deals (e.g. sending texts when someone walks by a store). Try to avoid these practices. Martha Mathers, former managing vice president at Gartner, said :

“Brands need to be extremely thoughtful in how they personalize their content today. Instead of utilizing every piece of customer data available, brands should focus on showing customers you can help them first, then layering in the right balance of data to boost message relevance, without making things too personal.”

7. Just be human

The busy schedule of many professionals may leave them simply going through the motions when it comes to interacting with customers. This is understandable, but it can have a negative impact on how customers see your brand. If you don’t convince them you’re personable and care about them, they won’t stay loyal for long.

So, try to build a culture of open communication. Help your team be open, teach them to introduce themselves by name when talking to customers and to show empathy. Customer support should put themselves in the customer’s shoes, and sales should focus on providing personalized solutions instead of pushing for deals. 

In the end, personalized customer service means embracing the fact that the interactions between customers and companies are basically human communication. We all make mistakes, and we may not have all the answers all the time – but what’s important is to treat everyone as a person instead of a dollar sign.

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5 Best Personal Statement Writing Services (2024)

Find the best professional personal statement writing services. Compare writer costs and turnaround times of the top personal statement writers.

2024 Winners: Add your badge to your marketing materials.

A personal statement, or statement of purpose, contains fundamental information about you.

Although it’s sometimes referred to as an admissions essay, a personal statement is different from an essay written on a general topic to assess your writing skills.

A personal statement lets the hiring manager or selection board read about who you are, what you excel at, and what your educational and professional goals are.

It’s perfectly fine to get some help with this.

Hire a professional personal statement writing service!

Of course, there are plenty of personal statement writing services out there and it can be difficult to know which one to choose.

We have done the heavy lifting for you and devoted countless hours to research.

Finally, we have come up with a list of the best personal statement writing services.

Best Personal Statement Writers

Best writers for personal statements.

How We Choose Winners

Each of the personal statement writing services below was reviewed by a Certified Professional Resume Writer (CPRW) taking into consideration the following:

The cost of the service compared to other personal statement writers.

The speed at which the personal statement is completed.

Overall experience, awards, and certifications of the writers.

The design, style, and overall look of the personal statement.

Guarantees, number of edits, and reviews.

This list was hand-curated to serve all industries, professions, and career levels. Whether you are in finance, sales, HR, engineering, or any other role, these companies will provide excellent personal statement writing services.

Average Personal Statement Cost

Personal statement writer reviews.

Find My Profession

Find My Profession is much more than a personal statement writing service. They are a global career services company whose work has been featured on sites like Forbes, Inc., Zety, Fast Company, and more.

With their team of elite resume writers who have experience in over 85 industries and professions, they can match you with a writer who understands your unique background and experience. Additionally, every resume comes with a one-on-one phone consultation with your writer.

Find My Profession has an impressive track record of successfully landing clients jobs at top companies such as Apple, Amazon, EA, Oracle, GM, Facebook, DoJ, Morgan Stanley, and Tesla. 

Their 900+ 5-star reviews speak to their commitment to delivering high-quality service. They also offer a 60-day interview guarantee and ensure that every resume created is Applicant Tracking System (ATS) compatible and highly customized to meet your specific needs.

You will work one-on-one with an elite and certified resume writer based in the U.S. Find My Profession is committed to ensuring that every client is 100% satisfied with their resume, which is why they do not limit the number of edits or time spent working with your writer.

Find My Profession is a virtual company allowing them to provide services worldwide. While they do not have a physical office for in-person visits, they ensure direct communication with your writer through email and phone calls.

4.9/5 based on 521 Trustpilot reviews 4.9/5 based on 319 Sitejabber reviews 4.9/5 based on 151 Google reviews 5/5 based on 52 Facebook reviews

3 – 5 business days with resume (can expedite to 2 business days)

$199 – $299 (as an add-on to a resume package)

(831) 888-0967 or [email protected]

Check out some of our 5-star reviews:

Alex on January 4, 2024

Resume & LinkedIn Profile

Belda Villalon on July 1, 2022

Michael on December 19, 2023

Exceptional resume

Michelle T on November 10, 2022

Professional Resume

Brigit on October 25, 2023

Highest quality of work

Beh on September 20, 2021

Professional. Experts…

Matt B on July 17, 2023

Excellent Experience

Chad B on May 2, 2022

Wonderful investment

Channel Resume

Channel Resume is a Vancouver-based executive resume writing service founded by Milton Kiang. Milton is a writing expert with 15+ years of experience. He single-handedly manages the company. To fulfill orders, he helps identify your strengths and uses them to craft you an effective personal statement.

Milton is a member of the Professional Association of Resume Writers & Career Coaches, National Resume Writers’ Association, and Professional Writers Association of Canada. He has amassed enough training and experience to help meet his clients’ unique writing needs.

This company appears to be run by just one person. This could be a problem, as it may hinder the possibility for diverse input and even lead to a slow turnaround time.

5/5 based on 29 Google reviews

(604) 251-3203 or [email protected]

Need Help With Your Job Search?

Did you know there are companies you can hire to help with your job search? Whether you need resume help or want someone to apply to jobs for you, we’ve reviewed the 20 best agencies to help you find a job.

The Resume Center

The Resume Center is a virtual personal statement writing service with 24+ years of service delivery. The company was founded by James Innes and has been rendering writing services worldwide since 1998. It is made up of over 100 writers, who have written a combined 36,300+ papers since its inception.

The company sports over 100 qualified writers. So, there’d definitely be one who can attend to your unique needs. In addition, details of their personal statement writers can be found on their website.

The company’s website doesn’t explain what the differences in their personal statement packages are. You’ll need to contact the service for more information.

4.7/5 based on 43 Google reviews 2.5/5 based on 3 Yelp reviews

$120 – $275

(551) 356-8010 or [email protected]

Personal Statement Service

Personal Statement Service is based in the United Kingdom, but renders services globally. In fact, they have a physical office in the United States. The company is made up of graduates from the UK’s top universities, and their services support undergraduates, post-graduates, Master’s and PhD applicants.

Depending on your package,  you get one-on-one video consultations with your personal statement writer. These video consultations allow you to discuss the requirements of your personal statement.

If you purchase their standard Gold package, you only have a one-time review option. Also, the details of their personal statement writers are nowhere to be found on their site.

4.7/5 based on 12 Facebook reviews

1 – 5 business days (can expedite to 12 hours)

(646) 568-9741 or [email protected]

Residency Statement

Residency Statement is a personal statement service created by Dr. Musa in 2008. The company specializes in helping medical students craft personal statements for their medical residency application. Since its inception, they have crafted personal statements for over 20,000 medical residency applicants.

You can contact your writer personally through an established communication platform. They do not only craft compelling personal statements, but they also brush up your existing ones.

They only write personal statements for medical statements who are applying for medical residency. Also, details of their personal statement writers are not available on their website.

4/5 based on 9 TrustPilot reviews

7 – 10 business days (can expedite to 3 – 5 days)

(858) 221-8590 or [email protected]

Previous Years Winners

Personal statement winners (2023).

Find My Profession, Channel Resume, The Resume Center, Personal Statement Service, Residency Statement

Personal Statement Winners (2022)

Personal statement winners (2021), recommended career advice for you.

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12 Best Affordable Resume Writing Services (2024)

20 Best Companies That Help You Find a Job

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Crafting Your Personal Statement

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We’re just 1 week away from the deadline to request an HPAC committee letter and 2 weeks from the openings of most centralized application services for professional schools. If you intend to apply this cycle and you haven’t finished your personal statement, check out the suggestions below from the various professional school associations. And don’t forget about campus resources like the Writing, Reading, and Speaking Center and the Health Pros Career Community , which both offer individual consultations for application essays.

• Six Tips for Writing your AMCAS Personal Comments Essay from the AAMC (MD)
• A Fresh Approach for Your Personal Statement from ADEA (Dental)
• Dos and Don’ts for Writing a Strong CASPA Personal Statement from the AAPA (Physician Assistant/Associate)
• Personal Statement Resources from CLS Health Pros website

AT&T resets account passcodes after millions of customer records leak online

Us telco giant takes action after 2019 data spill.

Phone giant AT&T has reset millions of customer account passcodes after a huge cache of data containing AT&T customer records was dumped online earlier this month, TechCrunch has exclusively learned.

The U.S. telco giant initiated the passcode mass-reset after TechCrunch informed AT&T on Monday that the leaked data contained encrypted passcodes that could be used to access AT&T customer accounts.

A security researcher who analyzed the leaked data told TechCrunch that the encrypted account passcodes are easy to decipher. TechCrunch alerted AT&T to the security researcher’s findings.

In a statement provided Saturday, AT&T said: “AT&T has launched a robust investigation supported by internal and external cybersecurity experts. Based on our preliminary analysis, the data set appears to be from 2019 or earlier, impacting approximately 7.6 million current AT&T account holders and approximately 65.4 million former account holders.”

“AT&T does not have evidence of unauthorized access to its systems resulting in exfiltration of the data set,” the statement also said.

TechCrunch held the publication of this story until AT&T could begin resetting customer account passcodes. AT&T also has a post on what customers can do to keep their accounts secure .

AT&T customer account passcodes are typically four-digit numbers that are used as an additional layer of security when accessing a customer’s account, such as calling AT&T customer service, in retail stores, and online.

This is the first time that AT&T has acknowledged that the leaked data belongs to its customers, some three years after a hacker claimed the theft of 73 million AT&T customer records. AT&T had denied a breach of its systems , but the source of the leak remains inconclusive.

AT&T said Saturday that “it is not yet known whether the data in those fields originated from AT&T or one of its vendors.”

In 2021, the hacker claiming the AT&T breach posted only a small sample of records, making it difficult to check if the data was authentic. Earlier in March, a data seller published the full 73 million alleged AT&T records online on a known cybercrime forum, allowing for a more detailed analysis of the leaked records. AT&T customers have since confirmed that their leaked account data is accurate .

The leaked data includes AT&T customer names, home addresses, phone numbers, dates of birth and Social Security numbers.

Security researcher Sam “Chick3nman” Croley told TechCrunch that each record in the leaked data also contains the AT&T customer’s account passcode in an encrypted format. Croley double-checked his findings by looking up records in the leaked data against AT&T account passcodes known only to him.

Croley said it was not necessary to crack the encryption cipher to unscramble the passcode data.

Croley took all of the encrypted passcodes from the 73 million dataset and removed every duplicate. The result amounted to about 10,000 unique encrypted values, which correlates to each four-digit passcode permutation ranging from 0000 to 9999, with a few outliers for the small number of AT&T customers with account passcodes longer than four digits.

According to Croley, the insufficient randomness of the encrypted data means it’s possible to guess the customer’s four-digit account passcode based on surrounding information in the leaked dataset.

It’s not uncommon for people to set passcodes — particularly if limited to four digits — that mean something to them. That might be the last four digits of a Social Security number or the person’s phone number, the year of someone’s birth, or even the four digits of a house number. All of this surrounding data is found in almost every record in the leaked dataset.

By correlating encrypted account passcodes to surrounding account data — such as customer dates of birth, house numbers, and partial Social Security numbers and phone numbers — Croley was able to reverse-engineer which encrypted values matched which plaintext passcode.

AT&T said it will contact all of the 7.6 million existing customers whose passcodes it reset, as well as current and former customers whose personal information was compromised.

AT&T won’t say how its customers’ data spilled online

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Sponsored Content | The 5 Best Personal Statement Writing Services:…

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Sponsored content | the 5 best personal statement writing services: hire a professional writer online.

One of the most popular personal essay writing service providers for grad school currently is PaperHelp, which ranks number one on the list of academic writing companies. It has been in business for over ten years. Founded by a group of expert writers, editors, and consultants with decades of experience, PaperHelp offers college admission essay writing and personal statement service to students worldwide.

Consumer ratings on Sitejabber are 4.44 stars and Trustpilot ratings are 4.7 stars, indicating the company provides satisfactory personalized service and on-time delivery. You can count on them to deliver all types of personal statements, including law school, medical school, college, fellowship, and residency statements. Their rates are affordable, starting at $45 per page.

2. EssayPro — Cheaper Alternative to PaperHelp

Have you been struggling to put together a memorable personal statement for college? This service specializes in helping with that. Based on 11685 reviews on Sitejabber, EssayPro has an overall consumer rating of 4.73 stars for its affordable rates, quality output, and excellent customer service. The company also offers free revisions.

There are no limits to the fields EssayPro can write about, whether it is computer science, economics, psychology, or even English. The best part? The content is 100% custom-written, with no plagiarism. The essay service provider is one you can trust at any given moment to deliver a personal statement that will wow your admissions officers. The company is known to write brilliant graduate school papers as well.

EssayPro charges different rates based on the type of paper you need. Fees for personal statement writing start at $14.25 per page. Their services come with a 60-day quality warranty.

3. EssayTerritory — Exceptional Customer Service

Adding to our personal statement review list is EssayTerritory. This essay writing company provides its customers with top-quality personal statements that help them secure admission into institutions of their choice. Their writers have extensive experience writing academic papers and are capable of writing excellent personal statements that will impress admissions committees.

In fact, writers at EssayTerritory have been writing personal statements for years and helped thousands of students get into their dream schools.

Its website is quite professional and conveys confidence, which is important when looking for someone to write your statement. They also follow a set of guidelines that ensure you receive exactly what you want. Plus their services are reasonably priced.

Pricing depends on the academic level of the paper required and the deadline. A one-page personal statement can cost anywhere between $15 to $44 per page depending on your academic level.

4. SpeedyPaper — Good Selection of Personal Statement Writers

SpeedyPaper provides students with custom-written high-quality papers for any subject and level of difficulty. Every personal statement, term paper, research paper or essay is written from scratch by highly qualified academic writers with over 12 years of experience in the academic writing process. This means you will receive prompt, compelling plagiarism-free material.

The company also offers low prices on all services and customers can choose their preferred personal statement writers at no extra cost. It scores 4.41 on Sitejabber and 4 on Trustpilot. Its customer base is impressive, so you’re in good hands when you hire them.

The company’s services for writing personal statements and admissions essays start at $34 per page and go up to $100, depending on the type of document and the timeline. Students who use the company’s loyalty program can save on expenses. A 100% money-back guarantee is also available.

5. GradeMiners — Company With Solid Reputation

The final pick on our top five list of companies that provide personal statement help is Grademiners. Scoring consumer ratings of 4.2 stars on Sitejabber and 4.7 on Trustpilot, it’s difficult not to trust them with your personal statement writing. This company has outstanding customer service and top-quality material.

Not only do they have an almost flawless track record in delivering well-written essays, but they also edit and proofread other documents, such as dissertations, graduate and undergraduate essays, reports, and speeches. Definitely one to keep an eye on if you are seeking admission or want to graduate in style! The starting price per page is $30.25.

Here’s where we wrap up our top-five picks. These companies have made it to our list of essay writing service reviews based on the quality content, prompt delivery, and excellent customer service they provide. Explore their profiles further to find the perfect match for your needs.

What is a Personal Statement?

Many schools, including colleges and universities, require an impressive personal statement (or admissions essay) before you can be accepted into your desired program. This essay focuses on your skills, experience, achievements, and education to give admissions officers a better understanding of who you are as a person and what makes you unique. It’s often short, covering between one and two pages.

Even at that volume, it could take you weeks or months to draft the document if you want to create something that will impress admissions committees around the world. Fortunately, you can achieve this with professional assistance. Whether it is from composing the perfect content to proofreading final versions, especially for people whose schedules don’t allow them enough time or freedom, these writing services can make it a breeze.

What Makes a Good Personal Statement?

“I want to write my personal statement, but don’t know if it will be good enough,” you might say. Regardless, don’t let your fear stop you. Just like everything else you will ever write in your life, writing a good personal statement is all about your perspective.

It takes a creative writer to draft compelling material. Whereby a personal statement does not reflect a student’s personality or viewpoint, it might sound like a sales pitch or a generic description of the applicant. That doesn’t mean you need to write down a lengthy and complex dissertation that details every aspect of your life.

A well-written personal statement focuses on a few points that provide a convincing overview. For example, you can discuss a major challenging situation you encountered and how you handled it or describe a specific academic milestone or creative work that demonstrates your intellectual capabilities and passion for a field. It could even include hobbies or extracurricular activities.

These highlights should provide additional information pertinent to understanding your background. Word count is another factor to consider when drafting this material. It shouldn’t be too long or too short. Some schools have less stringent word limits.

There is no one right way for personal statement writing. Just be yourself and showcase your strengths. Besides, admissions officers will probably read a lot of applications, so make sure yours stands out.

How to Create the Right Personal Statement?

Before you hire a writer for personal statement essays, understand the requirements for creating such materials. That way, you’ll set expectations for your personal statement writer. In general, drafting a personal statement is similar to writing a cover letter. You just need the right knowledge and approach.

There are things you can do all along to develop your statement and get it ready for submission. Here we look at how to do that! As much as possible, read through the application requirements and make note of what the personal statement should contain. This will help you get started.

Personal statements are of two types: response to a question and general statement of purpose.

Response to a Question Your custom personal statement might take the form of answering direct questions or prompts that are styled with the intent to know you better. Hence, your answer must align with each question’s purpose. Here are some sample questions to expect. Yours may vary.

• Do you have any specific reasons for applying to this university, and what are your goals?
• Is there a unique quality that makes your application outstanding?
• What can you bring to this institution or discipline that is currently lacking?
• Would you mind sharing anything about your history with us?
• How does your personal background or distinct viewpoint relate to this discipline? What prospects might this program offer?
• What are some of your proudest accomplishments with application reviewers that you would like to share?
• Were you drawn to this field because of a difficult background? Please share any insights you’ve gained
• How has your life been affected by overcoming adversity?
• Can you recall an experience that inspired you to pursue a career in this field?

You might find it helpful to imagine yourself talking face-to-face with someone who can decide whether or not you should be considered for the course. Keep your intentions and qualities clear when speaking. Students worry a lot about admissions officers seeing right through weak essays, but don’t worry too much.

Personal statements aren’t easy to judge automatically and admissions tutors read hundreds every year. They tend to rely more on personal impressions, rather than hard data like grades and the likes, which means there is room for you to make an impression even if your grades aren’t exceptional.

General Statement of Purpose Some of the best personal statements fall under this category. Here, your selected institution will require you to write a personal statement in broader terms — a more common term used. Although it allows applicants more freedom, there are guidelines they must strictly follow.

As a general rule, you should describe yourself more regarding your expectations from the course or how you can add value to it. You also need to tailor your personal essay to the institution’s requirements, just as you would when writing “Response to a Question.” There is one difference, though. You can reuse parts of your statement in subsequent essays.

Legitimacy and Safety of Personal Statement Writing Services

Every day more students are relying on online services to improve the quality of their documents, and personal statements are no exemptions. A little bit of help never hurts, right? Sure, but while you’re online, you risk sharing your personal details with untrusted sources. This can create a breach of confidentiality and security and could compromise your safety.

While the internet is flooded with tons of online paper writing services, not all of them are legit or safe. Some of these providers claim to offer personalized papers. Yet, they fail to deliver on their promises. And many of those who have used them report their experience as being less than excellent and regret ever hiring them.

For this reason and more, you should take precautions before contacting any professional personal statement. Reviews, such as this one are there to guide you. And whatever you do, don’t share confidential information that could compromise your identity.

Pros and Cons of Hiring a Personal Statement Writer Online

Here are some of the obvious advantages that you will get if you decide to buy personal statement:

• Relieve yourself of the burden of writing your personal statement and focus on other tasks, saving time and effort
• Spice up your paper professionally by choosing from the various options and features offered by the best personal statement writing service
• Easily maintain the quality of writing since the online writing services comprise experienced writers
• Expect a personalized, original and engaging customized essay free of plagiarism at any time
• Save more money by using discounts and get money-back offers whenever you wish

Hiring a personal statement writer for your personal statement editing also come with potential drawbacks, including the fact that:

• You can’t be sure of finding the best-custom essay writing services since they are offered by many
• If you have a tight budget, then you might require some time to find a service that is within your budget and can still deliver top-quality material. It may require several trials and errors, which could cost you more time and money
• You risk divulging your personal details to an untrustworthy source, which may result in impersonation, theft, and even a threat to life
• It could make you overdependent and less creative over time
• Consider these factors before hiring any personal statement writer service. As much as it provides freedom, you shouldn’t abuse it.

Who Will Write My Paper?

The answers depend on the online agency you hire. Reputable writing services employ experienced native speakers or certified non-native speakers who can write your personal statement perfectly. These professionals are thoroughly vetted to deliver high-quality content. This implies that your personal statement will be 100% original and on par with your school’s admission standards.

Is it Confidential to Hire Professional Personal Statement Writers?

Generally, yes. When you hire a professional personal statement writer, your information remains confidential. This means that, for one particular service you hire, the provider will not ever use your contact details, financial details or other private info to get a good name for it and attract more customers. You can submit the document as the “original writer.”

Also note that your reputation is on the line when you choose an agency, as subpar or plagiarized content can threaten your overall credibility. Hence, always hire a writing service with proven results and experience.

The Bottom Line

A personal essay is an important part of a college or university application that can make you stand out from other applicants. As such, it should be taken seriously. But if you don’t have the skills, time or freedom to pull this off, then consider hiring an online service for writing personal statement essays.

A professional writer can save you time and money by producing a high-quality writing piece that will impress your admissions officers.

The news and editorial staff of the Delco Daily Times had no role in this post’s preparation.

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AT&T says a data breach leaked millions of customers’ information online. Were you affected?

FILE - The sign in front of an AT&T retail store is seen in Miami, July 18, 2019. The theft of sensitive information belonging to millions of AT&T’s current and former customers has been recently discovered online, the telecommunications giant said Saturday, March 30, 2024. In an announcement addressing the data breach, AT&T said that a dataset found on the dark web contains information including some Social Security numbers and passcodes for about 7.6 million current account holders and 65.4 million former account holders. (AP Photo/Lynne Sladky, File)

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NEW YORK (AP) — The theft of sensitive information belonging to millions of AT&T’s current and former customers has been recently discovered online, the telecommunications giant said this weekend.

In a Saturday announcement addressing the data breach, AT&T said that a dataset found on the “dark web” contains information including some Social Security numbers and passcodes for about 7.6 million current account holders and 65.4 million former account holders.

Whether the data “originated from AT&T or one of its vendors” is still unknown, the Dallas-based company noted — adding that it had launched an investigation into the incident. AT&T has also begun notifying customers whose personal information was compromised.

Here’s what you need to know.

WHAT INFORMATION WAS COMPROMISED IN THIS BREACH?

Although varying by each customer and account, AT&T says that information involved in this breach included Social Security numbers and passcodes — which, unlike passwords, are numerical PINS that are typically four digits long.

Full names, email addresses, mailing address, phone numbers, dates of birth and AT&T account numbers may have also been compromised. The impacted data is from 2019 or earlier and does not appear to include financial information or call history, the company said.

HOW DO I KNOW IF I WAS AFFECTED?

Consumers impacted by this breach should be receiving an email or letter directly from AT&T about the incident. The email notices began going out on Saturday, an AT&T spokesperson confirmed to The Associated Press.

WHAT ACTION HAS AT&T TAKEN?

Beyond these notifications, AT&T said that it had already reset the passcodes of current users. The company added that it would pay for credit monitoring services where applicable.

AT&T also said that it “launched a robust investigation” with internal and external cybersecurity experts to investigate the situation further.

HAS AT&T SEEN DATA BREACHES LIKE THIS BEFORE?

AT&T has seen several data breaches that range in size and impact over the years .

While the company says the data in this latest breach surfaced on a hacking forum nearly two weeks ago, it closely resembles a similar breach that surfaced in 2021 but which AT&T never acknowledged, cybersecurity researcher Troy Hunt told the AP Saturday.

“If they assess this and they made the wrong call on it, and we’ve had a course of years pass without them being able to notify impacted customers,” then it’s likely the company will soon face class action lawsuits, said Hunt, founder of an Australia-based website that warns people when their personal information has been exposed.

A spokesperson for AT&T declined to comment further when asked about these similarities Sunday.

HOW CAN I PROTECT MYSELF GOING FORWARD?

Avoiding data breaches entirely can be tricky in our ever-digitized world, but consumers can take some steps to help protect themselves going forward.

The basics include creating hard-to-guess passwords and using multifactor authentication when possible. If you receive a notice about a breach, it’s good idea to change your password and monitor account activity for any suspicious transactions. You’ll also want to visit a company’s official website for reliable contact information — as scammers sometimes try to take advantage of news like data breaches to gain your trust through look-alike phishing emails or phone calls.

In addition, the Federal Trade Commission notes that nationwide credit bureaus — such as Equifax, Experian and TransUnion — offer free credit freezes and fraud alerts that consumers can set up to help protect themselves from identity theft and other malicious activity.

AP Reporter Matt O’Brien contributed to this report from Providence, Rhode Island.