ORIGINAL RESEARCH article

Job satisfaction, organizational commitment and job involvement: the mediating role of job involvement.

\r\nJelena &#x;ulibrk

  • Department of Industrial Engineering and Management, Faculty of Technical Sciences, University of Novi Sad, Novi Sad, Serbia

We conducted an empirical study aimed at identifying and quantifying the relationship between work characteristics, organizational commitment, job satisfaction, job involvement and organizational policies and procedures in the transition economy of Serbia, South Eastern Europe. The study, which included 566 persons, employed by 8 companies, revealed that existing models of work motivation need to be adapted to fit the empirical data, resulting in a revised research model elaborated in the paper. In the proposed model, job involvement partially mediates the effect of job satisfaction on organizational commitment. Job satisfaction in Serbia is affected by work characteristics but, contrary to many studies conducted in developed economies, organizational policies and procedures do not seem significantly affect employee satisfaction.

1. Introduction

In the current climate of turbulent changes, companies have begun to realize that the employees represent their most valuable asset ( Glen, 2006 ; Govaerts et al., 2011 ; Fulmer and Ployhart, 2014 ; Vomberg et al., 2015 ; Millar et al., 2017 ). Satisfied and motivated employees are imperative for contemporary business and a key factor that separates successful companies from the alternative. When considering job satisfaction and work motivation in general, of particular interest are the distinctive traits of these concepts in transition economies.

Serbia is a country that finds itself at the center of the South East region of Europe (SEE), which is still in the state of transition. Here transition refers to the generally accepted concept, which implies economic and political changes introduced by former socialist countries in Europe and beyond (e.g., China) after the years of economic stagnation and recession in the 1980's, in the attempt to move their economy from centralized to market-oriented principles ( Ratkovic-Njegovan and Grubic-Nesic, 2015 ). Serbia exemplifies many of the problems faced by the SEE region as a whole, but also faces a number of problems uniquely related to the legacy of its past. Due to international economic sanctions, the country was isolated for most of the 1990s, and NATO air strikes, related to the Kosovo conflict and carried out in 1999, caused significant damage to the industry and economy. Transitioning to democracy in October 2000, Serbia embarked on a period of economic recovery, helped by the introduction of long overdue reforms, major inflows of foreign investment and substantial assistance from international funding institutions and others in the international community. However, the growth model on which Serbia and other SEE countries relied between 2001 and 2008, being based mainly on rapid capital inflows, a credit-fueled domestic demand boom and high current account deficit (above 20% of GDP in 2008), was not accompanied by the necessary progress in structural and institutional reforms to make this model sustainable ( Uvalic, 2013 ). The central issue of the transition process in Serbia and other such countries is privatization of public enterprises, which in Serbia ran slowly and with a number of interruptions, failures and restarts ( Radun et al., 2015 ). The process led the Serbian industry into a state of industrial collapse, i.e., deindustrialization. Today there are less than 400,000 employees working in the industry in Serbia and the overall unemployment rate exceeds 26% ( Milisavljevic et al., 2013 ). The average growth of Serbia's GDP in the last 5 years was very low, at 0.6% per year, but has reached 2.7% in 2016 ( GDP, 2017 ). The structure of the GDP by sector in 2015 was: services 60.5%, industry 31.4%, and agriculture 8.2% ( Statistical Office of the Republic of Serbia, 2017 ).

Taking into account the specific adversities faced by businesses in Serbia, we formulated two main research questions as a starting point for the analysis of the problem of work motivation in Serbia:

1. To what extent are the previously developed models of work motivation (such as the model of Locke and Latham, 2004 ) applicable to the transition economy and business practices in Serbia?

2. What is the nature of the relationships between different segments of work motivation (job satisfaction, organizational commitment, job involvement and work characteristics)?

The Hawthorn experiment, conducted in early 1930s ( Mayo, 1933 ), spurred the interest of organizational behavior researchers into the problem of work motivation. Although Hawthorn focused mainly on the problems of increasing the productivity and the effects of supervision, incentives and the changing work conditions, his study had significant repercussions on the research of work motivation. All modern theories of work motivation stem from his study.

Building on his work, Maslow (1943) published his Hierarchy of Needs theory, which remains to this day the most cited and well known of all work motivation theories according to Denhardt et al. (2012) . Maslow's theory is a content-based theory , belonging to a group of approaches which also includes the ERG Theory by Alderfer (1969) , the Achievement Motivation Theory, Motivation-Hygiene Theory and the Role Motivation Theory.

These theories focus on attempting to uncover what the needs and motives that cause people to act in a certain way, within the organization, are. They do not concern themselves with the process humans use to fulfill their needs, but attempt to identify variables which influence this fulfillment. Thus, these theories are often referred to as individual theories , as they ignore the organizational aspects of work motivation, such as job characteristics or working environment, but concentrate on the individual and the influence of an individual's needs on work motivation.

The approach is contrasted by the process theories of work motivation, which take the view that the concept of needs is not enough to explain the studied phenomenon and include expectations, values, perception, as important aspects needed to explain why people behave in certain ways and why they are willing to invest effort to achieve their goals. The process theories include: Theory of Work and Motivation ( Vroom, 1964 ), Goal Setting Theory ( Locke, 1968 ), Equity Theory ( Adams, 1963 ), as well as the The Porter-Lawler Model ( Porter and Lawler, 1968 ).

Each of these theories has its limitations and, while they do not contradict each other, they focus on different aspects of the motivation process. This is the reason why lately they have been several attempts to create an integrated theory of work motivation, which would encompass all the relevant elements of different basic theories and explain most processes taking place within the domain of work motivation, the process of motivation, as well as employee expectations ( Donovan, 2001 ; Mitchell and Daniels, 2002 ; Locke and Latham, 2004 ). One of the most influential integrated theories is the theory proposed by Locke and Latham (2004) , which represents the basis for the study presented in this paper.

The model of Locke and Latham is show in Figure 1 . As the figure shows, it includes individual needs, values and motive, as well as personality. Incorporating the theory of expectations, the goal-setting theory and the social-cognitive theory, it focuses on goal setting, goals themselves and self-efficiency. Performance, by way of achievements and rewards, affects job satisfaction. The model defines relations between different constructs and, in particular, that job satisfaction is affected by the job characteristics and organizational policy and procedures and that it, in turn, affects organizational commitment and job involvement. Locke and Latham suggested that the theory they proposed needs more stringent empirical validation. In the study presented here, we take a closer look at the part of their theory which addresses the relationship between job satisfaction, involvement and organizational commitment. The results of the empirical study conducted in industrial systems suggest that this part of the model needs to be improved to reflect the mediating role of job involvement in the process through which job satisfaction influences organizational commitment.

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Figure 1 . Diagram of the Latham and Locke model. The frame on the right indicates the part of the model the current study focuses on.

Job satisfaction is one of the most researched phenomena in the domain of human resource management and organizational behavior. It is commonly defined as a “pleasurable or positive emotional state resulting from the appraisal of oneś job or job experiences” ( Schneider and Snyder, 1975 ; Locke, 1976 ). Job satisfaction is a key element of work motivation, which is a fundamental determinant of one's behavior in an organization.

Organizational commitment, on the other hand, represents the degree to which the employees identify with the organization in which they work, how engaged they are in the organization and whether they are ready leave it ( Greenberg and Baron, 2008 ). Several studies have demonstrated that there is a strong connection between organizational commitment, job satisfaction and fluctuation ( Porter et al., 1974 ), as well as that people who are more committed to an organization are less likely to leave their job. Organizational commitment can be thought of as an extension of job satisfaction, as it deals with the positive attitude that an employee has, not toward her own job, but toward the organization. The emotions, however, are much stronger in the case of organizational commitment and it is characterized by the attachment of the employee to the organization and readiness to make sacrifices for the organization.

The link between job satisfaction and organizational commitment has been researched relatively frequently ( Mathieu and Zajac, 1990 ; Martin and Bennett, 1996 ; Meyer et al., 2002 ; Falkenburg and Schyns, 2007 ; Moynihan and Pandey, 2007 ; Morrow, 2011 ). The research consensus is that the link exists, but there is controversy about the direction of the relationship. Some research supports the hypothesis that job satisfaction predicts organizational commitment ( Stevens et al., 1978 ; Angle and Perry, 1983 ; Williams and Hazer, 1986 ; Tsai and Huang, 2008 ; Yang and Chang, 2008 ; Yücel, 2012 ; Valaei et al., 2016 ), as is the case in the study presented in this paper. Other studies suggest that the organizational commitment is an antecedent to job satisfaction ( Price and Mueller, 1981 ; Bateman and Strasser, 1984 ; Curry et al., 1986 ; Vandenberg and Lance, 1992 ).

In our study, job involvement represents a type of attitude toward work and is usually defined as the degree to which one identifies psychologically with one's work, i.e., how much importance one places on their work. A distinction should be made between work involvement and job involvement. Work involvement is conditioned by the process of early socialization and relates to the values one has wrt. work and its benefits, while job involvement relates to the current job and is conditioned with the one's current employment situation and to what extent it meets one's needs ( Brown, 1996 ).

2.1. Research Method

Based on the relevant literature, the results of recent studies and the model proposed by Locke and Latham (2004) , we designed a conceptual model shown in Figure 2 . The model was then used to formulate the following hypotheses:

H0 - Work motivation factors, such as organizational commitment, job involvement, job satisfaction and work characteristics, represent interlinked significant indicators of work motivation in the organizations examined.

H1 - Work characteristics will have a positive relationship with job satisfaction.

H2 - Organizational policies and procedures will have a positive relationship with job satisfaction.

H3 - Job satisfaction will have a positive relationship with job involvement.

H4 - Job satisfaction will have a positive relationship with organizational commitment.

H5 - Job involvement will have a mediating role between job satisfaction and organizational commitment.

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Figure 2 . The research model.

2.2. Participants

For the purpose of this study, 125 organizations from the Serbian Chamber of Commerce database ( www.stat.gov.rs ) were randomly selected to take part in this study. Each organization was contacted and an invitation letter was sent. Eight companies expressed a desire to take part and provided contact details for 700 of their employees. The questionnaire distribution process was conducted according to Dillman's approach ( Dillman, 2011 ). Thus, the initial questionnaire dissemination process was followed by a series of follow-up email reminders, if required. After a 2-month period, out of 625 received, 566 responses were valid. Therefore, the study included 566 persons, 235 males (42%) and 331 women (58%) employed by 8 companies located in Serbia, Eastern Europe.

The sample encompassed staff from both public (53%) and private (47%) companies in manufacturing (31%) and service (69%) industries. The companies were of varied size and had between 150 and 6,500 employees, 3 of them (37.5%) medium-sized (<250 employees) and 5 (62.5%) large enterprises.

For the sake of representativeness, the sample consisted of respondents across different categories of: age, years of work service and education. The age of the individuals was between 20 and 62 years of age and we divided them into 5 categories as shown in Table 1 . The table provides the number of persons per category and the relative size of the category wrt. to the whole sample. In the same table, a similar breakdown is shown in terms of years a person spent with the company, their education and the type of the position they occupy within the company (managerial or not).

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Table 1 . Data sample characteristics.

2.3. Ethics Statement

The study was carried out in accordance with the Law on Personal Data Protection of the Republic of Serbia and the Codex of Professional Ethics of the University of Novi Sad. The relevant ethics committee is the Ethics Committee of the Faculty of Technical Sciences of the University of Novi Sad.

All participants took part voluntarily and were free to fill in the questionnaire or not.

The questionnaire included a cover sheet explaining the aim of the research, ways in which the data will be used and the anonymous nature of the survey.

2.4. Measures

This study is based on a self reported questionnaire as a research instrument.

The questionnaire was developed in line with previous empirical findings, theoretical foundations and relevant literature recommendations ( Brayfield and Rothe, 1951 ; Weiss et al., 1967 ; Mowday et al., 1979 ; Kanungo, 1982 ; Fields, 2002 ). We then conducted a face validity check. Based on the results, some minor corrections were made, in accordance with the recommendations provided by university professors. After that, the pilot test was conducted with 2 companies. Managers from each of these companies were asked to assess the questionnaire. Generally, there were not any major complaints. Most of the questions were meaningful, clearly written and understandable. The final research instrument contained 86 items. For acquiring respondents' subjective estimates, a five-point Likert scale was used.

The questionnaire took about 30 min to fill in. It consisted of: 10 general demographic questions, 20 questions from the Minnesota Satisfaction Questionnaire (MSQ), 15 questions from the Organizational Commitment Questionnaire (OCQ), 10 questions from the Job Involvement Questionnaire (JIQ), 18 questions of the Brayfield-Rothe Job Satisfaction Scale (JSS), 6 questions of the Job Diagnostic Survey (JDS) and 7 additional original questions related to the rules and procedures within the organization.

The Minnesota Satisfaction Questionnaire (MSQ), 20 items short form ( Weiss et al., 1967 ), was used to gather data about job satisfaction of participants. The MSQ – short version items, are rated on 5-points Likert scale (1 very dissatisfied with this aspect of my job, and 5 – very satisfied with this aspect of my job) with two subscales measuring intrinsic and extrinsic job satisfaction.

Organizational commitment was measured using The Organizational Commitment Questionnaire (OCQ). It is a 15-item scale developed by Mowday, Steers and Porter ( Mowday et al., 1979 ) and uses a 5-point Likert type response format, with 3 factors that can describe this commitment: willingness to exert effort, desire to maintain membership in the organization, and acceptance of organizational values.

The most commonly used measure of job involvement has been the Job Involvement Questionnaire (JIQ, Kanungo, 1982 ), 10-items scale designed to assess how participants feel toward their present job. The response scale on a 5-point scale varied between “strongly disagree/not applicable to me” to “strongly agree/fully applicable”.

The Brayfield and Rothe's 18-item Job Satisfaction Index (JSI, Brayfield and Rothe, 1951 ) was used to measure overall job satisfaction, operationalized on five-point Likert scale.

Psychometric analysis conducted showed that all the questionnaires were adequately reliable (Cronbach alpha > 0.7). The suitability of the data for factor analysis has been confirmed using the Kaiser-Meyer-Olkin (KMO) Test (see Table 2 ).

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Table 2 . Basic psychometric characteristics of the instruments.

For further analysis we used summary scores for the different scales. Job satisfaction was represented with the overall score of MSQ, as the data analysis revealed a strong connection between the extrinsic and intrinsic motivators. The overall score on the OCQ was used as a measure of organizational commitment, while the score on JDS was used to reflect job characteristics. The JSS and JIQ scales have been modified, by eliminating a few questions, in order to improve reliability and suitability for factor analysis.

Statistical analysis was carried out using the SPSS software. The SPSS Amos structural equation modeling software was used to create the Structural Equation Models (SEMs).

The data was first checked for outliers using box-plot analysis. The only outliers identified were related to the years of employment, but these seem to be consistent to what is expected in practice in Serbia, so no observations needed to be removed from the dataset.

3.1. Exploratory Factor Analysis

Although research dimensions were empirically validated and confirmed in several prior studies, to the best of our knowledge, the empirical confirmation of the research instrument (i.e., questionnaire) and its constituents in the case of Serbia and South-Eastern Europe is quite scarce. Furthermore, the conditions in which previous studies were conducted could vary between research populations. Also, such differences could affect the structure of the research concepts. Thus, exploratory factor analysis (EFA) was conducted in order to empirically validate the structure of research dimensions and to test the research instrument, within the context of the research population of South-Eastern Europe and Serbia.

Using the maximum likelihood method we identified four factors, which account for 67% of the variance present in the data. The scree plot of the results of the analysis is shown in Figure 3 . As the figure shows, we retained the factors above the inflection point.

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Figure 3 . Scree plot of the EFA results.

The communalities for the variables loading into the factors are shown in Table 3 and the questions corresponding to our variables are listed in Table 4 . Initial communalities are estimates of the proportion of variance in each variable accounted for by all components (factors) identified, while the extraction communalities refer to the part of the variance explained by the four factors extracted. The model explains more of the variance then the initial factors, for all but the last variable.

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Table 3 . Communalities.

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Table 4 . Questions that build our constructs.

More detailed results of the EFA for the four factors, are shown in Table 5 . The unique loadings of specific items measured with the different questions in the questionnaire on the factors identified are shown in the pattern matrix (Table 6 ). As the table shows, each factor is loaded into by items that were designed to measure a specific construct and there are no cross-loadings. The first factor corresponds to job characteristics, second to job satisfaction, third to job involvement and the final to organizational commitment. The correlation between the factors is relatively low and shown in Table 7 .

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Table 5 . Total variance explained by the dominant factors.

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Table 6 . Pattern matrix for the factors identified.

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Table 7 . Factor correlation matrix.

3.2. Confirmatory Factor Analysis

In the next part of our analysis we used Structural Equation Modeling to validate and improve a part of the model proposed by Locke and Latham (2004) that focuses on work characteristics, job satisfaction, organizational commitment and job involvement.

Although the EFA suggest the existence of four, not five, dominant factors in the model, diverging from the model proposed by Locke and Latham (2004) , in our initial experiments we used their original model, shown in Figure 4A , taking into account also organizational policies and procedures.

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Figure 4 . The evolution of our model (the path coefficients are standardized): (A) the initial model based on Locke and Latham (2004) , (B) no partial mediation, and (C) partial mediation introduced.

In this (default) model, the only independent variable are the job characteristics. The standardized regression coefficients shown in Figure 4A (we show standardized coefficients throughout Figure 4 ) indicate that the relationship between the satisfaction and organizational commitment seems to be stronger (standard coefficient value of 0.54) than the one between satisfaction and involvement (standard coefficient value of 0.37). The effect of job characteristics and policies and procedures on the employee satisfaction seems to be balanced (standard coefficient values of 0.31 and 0.30, respectively).

The default model does not fit our data well. The Comparative Fit Index (CFI) for this model is 0.759, the Tucker-Lewis Index (TLI) is 0.598, while the Root Mean Square Error of Approximation (RMSEA) is 0.192.

A more detailed analysis of the model revealed that it could indeed (as the EFA suggests) be improved by eliminating the organizational policies and procedures variable, as it has a high residual covariance with job involvement (−3.071) and organizational commitment (−4.934).

We therefore propose to eliminate the “Organizational policies and procedures” variable from the model. Dropping the variable resulted in an improved model shown in Figure 4B . The improved model fits the data better, but the fit is still not good ( RMSEA = 0.125, CFI = 0.915 and TLI = 0.830).

We then hypothesized that job involvement influences organizational commitment, yielding the final model tested in this study (Figure 4C ). This model turned out to be the one that fits our data very well ( RMSEA = 0.000, CFI = 1 and TLI = 1.015).

4. Mediation Analysis

In the final part of the study we conducted the mediation analysis, to understand the relationship between job satisfaction, job involvement and organizational commitment. We used bootstrapping, based on 5000 samples and the confidence interval of 95%.

We started with a model that contains just one relation between satisfaction and commitment (Figure 5A ), then tested for full mediation (Figure 5B ) and finally partial mediation as indicated in out proposed model (Figure 5C ). The unstandardized, direct effect regression weights and the p -values obtained in these experiments are shown in Table 8 . As the p -values show, all the connections in our three models are significant and that they remain so throughout the evolution of the model. Therefore, job involvement mediates the influence of satisfaction on organizational commitment, but this is a partial mediation and a major part of the effect of satisfaction on the organizational commitment is achieved directly.

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Figure 5 . Mediation analysis models. (A) , Model 1; (B) , Model 2; (C) , Model 3.

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Table 8 . Mediation analysis regression weights.

5. Discussion

We conducted an empirical study aimed at exploring the relationship between employee satisfaction, job involvement, organizational commitment, work characteristics and organizational policies and procedures.

Based on the relevant scientific literature, recent studies in the area and the integrative model of work motivation of Locke and Latham (2004) , we have formulated an initial conceptual model for our research and hypothesized the connections between the relevant variables. The initial model has been improved iteratively, with the goal of increasing its fit to the empirical data collected in the study.

Starting from the model proposed by Locke and Latham (2004) we determined that their model does not fit our experimental data well and that we observe a connection between job involvement that is not present in their model. In addition, our data does not support the hypothesis that organizational procedures and policies affect employee satisfaction in the organizations considered. As a result we propose a 4 factor model shown in Figure 4C for the relationship between the concepts of work characteristics, employee satisfaction, job involvement and organizational commitment.

We analyzed the results of the study based on 1 general and 5 specific hypotheses. The research confirms that there is a link between work characteristics and job satisfaction (H1), but that it is weak, suggesting that a dominant effect of the material factors of motivation exists.

We have also determined that there is a connection between the rules and procedures variable (H2) and the rest of the variables, indicating that it should be considered in future studies, but that the constructs need to be operationalized better.

The third specific hypothesis (H3) that job satisfaction has a positive relationship with job involvement has been confirmed and we have observed that extrinsic work motivation has a stronger effect than intrinsic, which can be explained by low wages and insufficient funds for everyday life. Other research has confirmed this link ( Govender and Parumasur, 2010 ) and showed that most of the employee motivation dimensions have significant links with the dimensions of job involvement (9 out of 10 pairs).

The fourth specific hypothesis (H4 - Job satisfaction will have a positive relationship with organizational commitment) has also been confirmed and we can conclude that a positive relationship exists, which is in line with recent research in this area. The subscale focused on identification with the organization is strongly connected with both intrinsic and extrinsic factors of job satisfaction, but this cannot be said for the subscale focused on organizational attachment. Our research supports the existence of a weak connection between job satisfaction and organizational attachment, both when intrinsic and extrinsic satisfaction is considered as a motivator. A study of work motivation and organizational commitment conducted in Bulgaria (Serbia's neighbor) showed that extrinsic factors are key sources of organizational commitment ( Roe et al., 2000 ), as well as that job involvement and the chances for the fulfillment o higher-order needs pay a very important part in the motivation of the employees.

One of the reasons for such a result can be the economic situation in Serbia, which has a severely detrimental effect on work motivation. The transition and economic crisis is accompanied by the shrinking purchasing power of the population, higher unemployment rates and a rising disparity in the salary levels, all of which causes the adjustment of the behavior of the employees to these conditions. Under the economic conditions that exist in Serbia it is to be expected that the individuals will put more value on the salary and advancement prospects than on the opportunities for growth and development, which do not present a direct financial benefit.

The research did not reveal any differences with respect to the sex of the participants, regardless of the variable considered. Other research has not reached a consensus on the matter, as a part of the studies suggests that there are differences in job involvement between men and women ( Lodahl and Kejnar, 1965 ; Hall and Mansfield, 1975 ; Rabinowitz and Hall, 1977 ; Saal, 1978 ).

Regarding the ownership of the organizations examined, the research revealed statistically significant differences between the employees working in public and private companies, i.e., that the participants working in the private sector scores significantly higher on every variable except work characteristics, meaning that they are more committed to work, more involved and more satisfied.

In addition, we have determined that there are statistically significant differences when it comes to the position of the employees in the organization's hierarchy, i.e., whether they occupy a managerial or a non-managerial position. The study shows that managers have higher scores for organizational attachment, organizational commitment, intrinsic motivators, extrinsic motivators, job satisfaction and job involvement. We can, therefore, conclude that the managers are more satisfied with their work in general and that they are more committed to the organization than other employees. This can be explained by the fact that, due to the nature of the work they do, they are able to make decisions, they have a more varied job and have better material and non-material rewards. A more detailed analysis of the commitment of the managers, focused on identifying if we are dealing with normative, continuous or affective commitment would provide more insight into the structure and nature of the relationship between the organization and the individual.

Considering the type of the company (manufacturing or service) our study showed that the participants working in manufacturing companies are the ones who identify more with the company, are more committed to the company, more satisfied with their work and more involved.

Our study also identified a significant difference with respect to the vocation of the participants, showing that those with training in humanistic sciences awarded most positive scores to the characteristics of their work, while the opposite was true for those of technical vocations.

The part of our analysis focused on the age of the participants revealed that there is a statistically significant connection between the age and job satisfaction, where the older the employee, the less satisfied he/she is with their job and cares less about the characteristics of work. A reason for such a result could again be found in the economic situation of Serbia and the high unemployment rate (over 20%), causing the younger people to be satisfied with the simple fact that they managed to get a job, rather than being satisfied with the job itself. Another reason could be the difference in the perception of desires and possibilities that exists between the younger and older employees.

The years with the company are negatively linked with employee satisfaction, as well as job characteristics, which is in line with the effect discussed in the previous paragraph, as those with more time spent in the company are less satisfied with their job and care less about the characteristics of their work.

Considering the level of education of the participants, our study showed that the more educated the employees are, the less involved they are in their work and that they seem to care more about the characteristics of their work.

Our research showed that links exist between all the variables studied and that the weakest of these links is between work characteristics and other constructs. Of those, the weakest link in turn is the link between the work characteristics and the subscale of organizational commitment related to the identification with the organization. Thus, we can conclude that work characteristics do not exhibit a significant influence on whether and to what extent the employee will identify with the organization in which he/she works, i.e., whether he/she will be committed to the organization.

A moderate to strong connection exists between organizational commitment and job satisfaction, which is in line with the results of numerous previous studies ( Currivan, 1999 ; Meyer et al., 2002 ; Malhotra and Mukherjee, 2004 ; Saari and Judge, 2004 ; Chen, 2007 ; Falkenburg and Schyns, 2007 ; Moynihan and Pandey, 2007 ; Getahun et al., 2008 ; Colakoglu et al., 2010 ; Yücel, 2012 ; Fu and Deshpande, 2014 ).

Our study confirms the existence of a strong connection between job satisfaction and job involvement ( Moynihan and Pandey, 2007 ; Wegge et al., 2007 ; Griffin et al., 2010 ; Raymond and Mjoli, 2013 ; Zopiatis et al., 2014 ). Many studies have been carried out in an attempt to examine and define the relationship between job involvement and organizational commitment. Our results are in line with previous studies, which diverge only on the strength of the connection, ranging from moderate to strong ( Blau and Boal, 1989 ; Brewer and Lok, 1995 ; Sjöberg and Sverke, 2000 ; Brooks and Swailes, 2002 ; Toga, 2011 ). Our study provides more evidence for the existence of such a relationship, which is moderately strong. Such a relationship does not exist in the integrative model of Locke and Latham (2004) , which served as a starting point for this study.

In addition, we have determined that job involvement has a mediating role between job satisfaction and organizational commitment. Job involvement mediates the influence of satisfaction on organizational commitment, but this is a partial mediation and a major part of the effect of satisfaction on the organizational commitment is achieved directly.

The construct related to organizational policies and procedures seems not to have significant bearing on employee satisfaction, based on the data collected. Two plausible explanations exist for this. The first is the fact that this was the only construct in our study for which a suitable standard questionnaire could not be found, so one had to be constructed specifically, meaning that the construct should be operationalized better in future studies and that this represents the limitation of our study. The other is the fact that in Serbia, as in most transition economies, the lack of suitable institutional and legislative framework at the national level is often accompanied with lax, not clearly defined and even less adhered-to business policies and procedures. In such a state of affairs, the employees seldom have a relatively clear idea of what the policies and procedures of their organization are and are unable to evaluate them with respect to those of other organizations, making this construct very hard to measure. At the same time it can be argued that, in such a situation, the policies and procedures are not perceived by the employees as a significant factor of their organizational behavior and indeed do not affect their work motivation. Whatever the reason, the relationship of policies and procedures to the other variables of work motivation within the transition economies merits further investigation.

Author Contributions

JĆ and SM designed the study. JĆ collected the data and conducted the bulk of the research. MD and DĆ conducted the statistical analysis and modeling. All authors took part in the manuscript writing, led by JĆ and DĆ.

The research leading to these results has received funding from the People Programme (Marie Curie Actions) of the European Union's Seventh Framework Programme FP7/2012-2016/ under REA grant agreement n° 295220.

Conflict of Interest Statement

The authors declare that the research was conducted in the absence of any commercial or financial relationships that could be construed as a potential conflict of interest.

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Keywords: work, job, satisfaction, involvement, employee, commitment, organizational, behavior

Citation: Ćulibrk J, Delić M, Mitrović S and Ćulibrk D (2018) Job Satisfaction, Organizational Commitment and Job Involvement: The Mediating Role of Job Involvement. Front. Psychol . 9:132. doi: 10.3389/fpsyg.2018.00132

Received: 07 November 2017; Accepted: 29 January 2018; Published: 16 February 2018.

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Copyright © 2018 Ćulibrk, Delić, Mitrović and Ćulibrk. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY) . The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.

*Correspondence: Milan Delić, [email protected]

Disclaimer: All claims expressed in this article are solely those of the authors and do not necessarily represent those of their affiliated organizations, or those of the publisher, the editors and the reviewers. Any product that may be evaluated in this article or claim that may be made by its manufacturer is not guaranteed or endorsed by the publisher.

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Job Involvement

Job involvement refers to a state of psychological identification with work—or the degree to which a job is central to a person’s identity. From an organizational perspective, it has been regarded as the key to unlocking employee motivation and increasing productivity. From an individual perspective, job involvement constitutes a key to motivation, performance, personal growth, and satisfaction in the workplace. Job involvement contributes importantly to organizational effectiveness, productivity, and morale by engaging employees deeply in their work and making it a meaningful and fulfilling experience. People become involved in their jobs when they perceive in them the potential for satisfying salient psychological needs (e.g., for growth, achievement, meaning, recognition, and security).

Job involvement enhances individuals’ work performance by motivating them to exert greater effort and use their creativity to solve problems and work intelligently. Job involvement and the benefits that flow from it result partly from personality and characteristics of the individual and partly from organizational context, job design, and supervisory behavior. Individuals who possess certain personality traits (e.g., internal locus of control, need for achievement, work ethic endorsement) are likely to be predisposed to become job involved. On the other hand, situational factors such as job design, organizational and psychological climate, and management style all have important influences on employee job involvement. Job design factors appear to have a stronger influence on job involvement for individuals who have a stronger drive to satisfying higher-order psychological needs (i.e., higher-order need strength).

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Get 10% off with 24start discount code, profile of the job-involved individual.

Based on a systematic review of the voluminous research on job involvement, a profile of the personal characteristics of highly job-involved individuals emerges. In terms of personality traits, job-involved people tend to be high in both internal motivation and self-esteem and to subscribe to a work ethic consistent with the view that the experience of work has value as an end in itself. In terms of demographics, however, job involvement does not depend on age, gender, education, length of service to the organization, or salary.

Job-involved individuals find work meaningful and challenging, work at complex tasks employing a variety of skills, and see complete units of work through to their completion. They participate in the setting of performance standards and maintain positive relationships with supervisors who provide them with ample performance feedback. Beyond commitment to the immediate job, job-involved people are also strongly committed to work in general and career achievement and advancement.

People who are high in job involvement typically experience high job satisfaction, especially with the content of the work, which they find intrinsically satisfying. Their job satisfaction prevails even when their supervisor lacks consideration or is uncommunicative or autocratic. Job-involved individuals tend to have strong affective ties to the organization and, as a result, are less likely than others to consider leaving it.

In general, job involvement does not appear to entail systematic negative side effects, such as psychological, social, or physical maladies resulting from strong identification with one’s job. Stress, anxiety, somatic health complaints, and work-family conflict do not appear to be systematically related to job involvement. On the other hand, job-involved individuals do not appear to be more satisfied with life in general  than  less job-involved  individuals or especially likely to be highly involved in other activities outside of work.

Means of Fostering Job Involvement

As this profile of job-involved individuals suggests, promoting job involvement effectively can constitute a key to competitive advantage in the marketplace for organizations. Research suggests two closely related types of organizational factors that tend to promote job involvement and motivate effort toward achievement of organizational goals: psychological climate and human resource policies and practices.

Psychological Climate

Psychological climate refers to the manner in which organizational environments are perceived by their employees. More specifically, it refers to the way employees interpret features of the environment in relation to their own goals, values, and concerns for personal well-being. Two dimensions of psychological climate that have been strongly linked to job involvement are psychological safety and meaningfulness. Employees tend to perceive their work environment as conducive to the attainment of their needs and goals to the extent that they experience it as being psychologically safe and meaningful. Employee perceptions of the workplace as being psychologically safe and meaningful tend to be strongly and positively correlated, and both are strongly linked to job involvement and employee effort.

Psychological safety . Perceptions of the work environment as psychologically safe are rooted in three elements: supportive management, role clarity, and self-expression. A supportive management style allows employees to strive and possibly fail without fear of reprisals. It gives employees control over the methods they use to perform their work and allows them to bring their creativity to bear on work problems. Clear expectations and predictable, consistent work norms promote psychological safety and job involvement. And when employees feel free to express aspects of their individuality at work, they are likely to internalize the work role, personalize it, and treat it as a core aspect of the self-concept.

Meaningfulness . Employees perceive their work environment as psychologically meaningful when they regard it as challenging, worthwhile, and rewarding. Individuals find their work particularly meaningful when they have a clear sense of the contribution it makes toward the attainment of organizational goals. Similarly, the perceived meaningfulness of work increases to the extent that employees perceive their work as challenging and conducive to learning and attainment of mastery. Also, receiving recognition and rewards commensurate with one’s contributions tends to increase perceived meaningfulness of work.

Human Resource Policies and Practices

Human resource policies and practices are closely related to psychological climate and have important effects on job involvement, productivity, and organizational performance. Whereas psychological climate relates to individuals’ perceptions of how the organizational environment affects their own goals, status, and well-being, human resource practices represent concrete policies and actions of the organization with respect to their employees. Research by Jeffrey Pfeffer and Mark Huselid indicates the following human resources practices as keys to high employee involvement motivation and performance:

Hiring selectively . Individuals differ in the values and attitudes they hold and express, as well as on a great variety of other characteristics. The companies that are most successful in promoting job involvement tend to attract rich pools of job applicants, from which they are able to select those who best reflect the goals and values of the organization. In essence, they endeavor to select the small proportion of applicants with the greatest predisposition to be highly job-involved, motivated, and productive.

Training . Firms that effectively promote job involvement tend to do an unusually thorough job of training employees. In these companies, training is ongoing and continuous and not limited to initial training and orientation to the organization.

Rewarding contingently and well . Companies that foster job involvement generally pay employees well and let them share in gains and profits made by the organization. This is true even of highly cost-conscious organizations that realize that employee productivity is a key driver of cost reduction. A contingent element of employee compensation contributes to employee identification with the goals and fortunes of the organization.

Reducing status differences . A greater sense of teamwork and collective spirit in the organization results from minimizing status differences between executives and other employees. When executives forgo outsized compensation packages and conspicuous displays of status, employees lower in the hierarchy are able to identify more closely with them and, through them, with the organization.

Self-managed teams . Self-managed work teams incorporate and leverage an important motivational principle: that people identify closely with their peers and feel obligated to them by social norms and reciprocity. This means that some employees who might shirk in a hierarchical structure will not do so in the context of self-managed teams. Firms that foster high employee involvement often structure all work tasks as teamwork.

Sharing information . Employees are likely to identify to a greater extent with their work and organization when the organization freely shares information about its operations and performance. This information sharing highlights for employees their personal stake in the organization and gives them metrics by which they may steer their efforts in pursuit of organizational goals.

Job involvement—the extent to which individuals identify with their jobs and consider them central to their identities—constitutes a key to individual effort, motivation, performance, and satisfaction, as well as to organizational performance. Job involvement results from differences in individual predispositions and also from organizational characteristics, supervisory behavior, and job design characteristics. Thus, organizations can promote job involvement by selecting the right people, fostering a conducive psychological climate, and incorporating human practices and policies supportive of high employee job involvement. Such practices can hold the key to sustainable competitive advantage.

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  • Work Motivation

Comparative investigations of aftersintering of UO 2 fuel pellets

  • Theory and Processes of Formation and Sintering of Powdered Materials
  • Published: 06 May 2010
  • Volume 51 , pages 173–176, ( 2010 )

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The basic parameters of comparative tests of UO 2 fuel pellets produced by the technology of powder metallurgy for aftersinterability using their repeated thermal treatment (aftersintering) in different gas media, namely, with and without humidification, are presented. The results of an evaluation of the level of aftersinterability of these pellets by different procedures is presented, they are analyzed, and a substantiation of the expediency of using this operation manual for evaluating afersintering without the humidification of the gas medium developed at the OAO Machine Building Works (MSZ), Elektrostal’, Moscow oblast, is presented.

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Original Russian Text © V.V. Basov, 2009, published in Izvestiya VUZ. Poroshkovaya Metallurgiya i Funktsional’nye Pokrytiya, 2009, No. 3, pp. 27–30.

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Basov, V.V. Comparative investigations of aftersintering of UO 2 fuel pellets. Russ. J. Non-ferrous Metals 51 , 173–176 (2010). https://doi.org/10.3103/S1067821210020185

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Candidates must have a Ph.D. in an appropriate field plus after award of the Ph.D., six or more years of successful research, research administration, and/or managerial experience pertinent to the position; OR a Master's degree in an appropriate field plus after award of the degree, eight or more years of successful research, research administration, and/or managerial experience pertinent to the position.

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To apply, email the following (i) a cover letter outlining qualifications and interest in the position, and (ii) an up-to-date curriculum vitae, to [email protected] .

Media Monarchy

Moscow metro blasts: another fsb inside job.

moscow metro blasts: another fsb inside job?

“ The first explosion took place on a train after it had stopped in the Lubyanka station in central Moscow , close to the headquarters of Russia’s FSB security service, a spokeswoman for the Russian emergencies ministry told AFP .”

“ The first blast at the Lubyanka metro station killed 22 people and wounded 12 . The second at Park Kulturi station left 12 dead and 7 wounded ,” reported AFP . Russian Federal Security Service chief Alexander Bortnikov has already blamed Chechen rebels for the attack, an explanation slavishly accepted by western media outlets like the BBC who are already running feature articles about the history of terrorism in Russia that completely fail to mention the FSB’s direct role in almost every major attack to have taken place over the last 10 years .

Since the explanation that two female suicide bombers with explosives strapped to their bodies were responsible for the bombing has come directly from the FSB , past history means we can only treat the official story with the utmost suspicion.

The notorious Russian FSB has a documented history of staging false flag events in order to accomplish political agendas .

update: bombs kill 12 in russia’s dagestan region from cnn : Twelve people – nine of them police officers – were killed Wednesday when two bombs exploded in Russia’s southern republic of Dagestan , officials told CNN. Another 23 people, including 11 police officers, were hospitalized with wounds from the bombings, at least one of which was carried out by a suicide bomber, according to a spokesman for the Dagestan police and Vladimir Markin, a spokesman for the Investigative Committee in the Russian prosecutor general’s office. It happened two days after female suicide bombers killed at least 39 people on the Moscow metro .

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Job stress and job involvement among tertiary interns: the buffering role of perceived coworker support

Associated data.

Data will be made available on request.

Job stress is a major challenge for both organisations and individuals. Considerable studies have highlighted the incalculable and detrimental influence of job stress on employees' job behaviour, including job involvement. Additionally, studies devoted to job stress and job involvement are skewed towards formal settings. This study investigates the moderating effect of perceived co-worker support on the influence of job stress on job involvement among student interns from public and private institutions. A total of 452 students took part in the research by completing an online self-reported questionnaire. The respondents were chosen using a stratified sampling method. The data was processed and analysed using IBM SPSS version 24 and SEM PLS, respectively. Results reveal that job stress experienced by interns negatively predicts job involvement whilst perceived co-worker support positively moderates the relationship between intern’s job stress and job involvement. The findings suggest organisations must build a supportive work culture in the work environment in order to facilitates interns' job involvement.

Job stress; Job involvement; Perceived co-worker support; Internships; University students.

1. Introduction

Globally, higher educational institutions have integrated internship programmes as a requirement for students' graduation ( Rothman and Sisman, 2016 ). Internship is considered as a means of student’s familiarising with the work environment and a necessary conduit of student’s development process through the acquisition of practical knowledge ( Liu et al., 2011 ; Weible, 2010 ). Studies have shown that internship programmes enhance students' professionalism, thereby making them active, independent, and effective in solving problems as well as prospects for employment ( Anjum, 2020 ; Busby and Gibson, 2010 ). Internships are excellent sources to enrich students' real work experience and enhance their ability to work in teams ( Raskin, 1994 ; Ronnestad and Skovholt, 1993 ). Inspite of the several benefits associated with internship programmes ( Ebner et al., 2021 ; Knouse and Fontenot, 2008 ; Prescott et al., 2021 ), results of several studies revealed interns experience several challenges including limited learning opportunities, rigid rules, negative attitudes of supervisors, unfriendly working environments, work slave and job stress ( Divine et al., 2007 ; Johari and Yahya, 2019 ; Li, 2018 ; Thornton et al., 2019 ).

Job stress is considered a negative experience and may cause an individual to leave their job or not accept job offers in their chosen discipline ( Johari and Yahya, 2019 ). In the higher education setting, studies have shown that the level of stress among interns is high ( Abdulghani et al., 2014 ; Elsaid et al., 2019 ; Nolan and Ryan, 2008 ), with much of the stress linked to work demands. Some scholars have highlighted deficiency in knowledge and skills, no remuneration, monotonous work, transport challenges, demands from several superiors, and long working hours as key factors leading to stress among student interns ( Elsaid et al., 2019 ; Mensah et al., 2021 ). This notwithstanding, much work on job stress among interns has focused on health students ( Abdulghani et al., 2014 ; Elsaid et al., 2019 ; Nolan and Ryan, 2008 ; Rabei et al., 2020 ), with little work on other disciplines among university students ( Bam et al., 2014 ; Mensah et al., 2021 ). Besides, job stress has been found to negatively influence employees' job involvement ( Johari and Yahya, 2019 ; Li, 2018 ; Walia and Narang, 2015 ). Stevenson and Harper (2006) found stress to negatively impact students' learning experiences. A review of existing literature suggests that even though studies on stress among university students have received considerable attention ( Hannan et al., 2018 ; Mensah et al., 2021 ; Zolhavarieh et al., 2020 ), the link between job stress and job involvement of interns in the higher education environment remains unexplored.

In another vein, studies have demonstrated the positive influence of perceived co-workers' support on the negative association between stress and several outcome variables at both organizational and individual level ( Ahmad et al., 2019 ; Karatepe, 2012 ; Shin et al., 2021 ). Inspite of the significant contribution of perceived co-worker support, there is a paucity of evidence on the influence of perceived co-worker support on the link between job stress and job involvement among interns in the context of higher education. Therefore, this study seeks to explore how perceived co-worker support may impact the relationship between intern’s job stress and job involvement.

The study makes the following contributions to the higher education literature. First, the study expands the literature on job stress and job involvement by focusing on the higher education environment in sub-Saharan Africa. Second, the study extends the existing literature by examining the moderating effect of perceived co-worker support on job stress and job involvement.

2. Literature review

2.1. job stress.

Though there is a wide range of opinions on what constitutes stress ( Orlans, 1991 ), a commonly recognised definition is “one of interaction between the situation and the individual” ( Michie, 2002 , p. 67). In general, job-related stress has been theorized in terms of inconsistency between employee capability and job requirements or organizational demand ( Pediwal, 2011 ). Milutinović et al. (2012 , p. 171) opined that “job-related stress starts when fulfilments of the working environment overpower the capacities of workers to deal with them.” Milbourne and Wilkinson (2015) conceptualised job stress as mystical exhaustion triggered by the exposure of individuals to heavy work when individuals feel tired and deflated. The physical and mental exhaustion at work, according to Song et al. (2015) , would result in a lack of worker enthusiasm, high frustration, nervousness, and even insomnia, headaches, anxiety, and depression. Cavanaugh et al. (2000) classified stress based on its causes as either “challenge-related stress” or “hindrance-related stress”. Challenge-related stress is caused by work demands, including workloads, time, and the scope of work at the workplace, while hindrance-related stress occurs because of the conditions of work, such as organisational politics, job insecurity, formalities at work, the ambiguity of roles, and tall hierarchical structures. In this study, internship stress is defined as a psychological or physical demand reaction to job expectations during a student’s internship ( Mensah et al., 2021 ).

Several notable studies in the field of sciences have shown interns to experience stress due to poor coping with uncertainty, sense of responsibility, and negative interpersonal experiences ( Bradshaw et al., 2018 ; Liu et al., 2016 ; Sun et al., 2008 ). Stress has been found to negatively affect behaviour and interpersonal relationships within an organisation ( Chen and Silverthrone, 2008 ; Tourigny et al., 2013 ). Among nursing interns, Rabei et al. (2020) found stress to increase the phenomenon of absenteeism, turnover, and impaired effective functioning of individuals. In a comparative study between marketing and hospitality students based on 285 respondents, Mensah et al. (2021) found stress to reduce interns' satisfaction levels and increase their turnover intentions. Similarly, Khairuddin (2017) found stress to limit the work performance of 250 interns in Malaysia. In an earlier study by Gordon et al. (1986) , interns who experienced stress were equally found to experience changes in four mood factors including, tension-anxiety, anger-hostility, fatigue-inertia and vigor-activity. Internship stress was found to lead to the inability to learn ( Abdulghani et al., 2014 ) and sleep disturbances among nursing interns ( Rabei et al., 2020 ).

2.2. Job involvement

The concept of job involvement was conceptualised by Lodahl and Kejner (1965) and defined by Kanungo (1982) as “one’s psychological identification with the job”. Paullay et al. (1994) provided a much-detailed definition of job involvement to include “the degree to which one is cognitively preoccupied with, engaged in, and concerned with one’s present job”. Studies have established that employees who are actively involved in their jobs exert all the necessary efforts to ensure that the goals of the organisation are achieved with low average turnover ( Kahn, 1990 ). Highly involved employees are more likely to perform their duties with confidence and independence ( Chen and Chiu, 2009 , which has a direct impact on job performance ( Moen et al., 2016 ). Further, studies have revealed that job involvement promotes career commitment ( Ahmed, 2019 ) and organizational commitment ( Jyoti et al., 2020 ). Chen and Chiu (2009) identify individuals with high job involvement with independent character and self-confidence.

2.3. Job stress and job involvement

Bijwaard and Wang (2016) opined that stress has both psychological and physiological influence on employees at work, especially when individuals' abilities cannot match their corresponding expectations. Evidence from studies has confirmed a negative relationship between job stress and job involvement ( Adekeye et al., 2017 ; Demir, 2018 ; Li, 2018 ; Walia and Narang, 2015 ). For example, in a study of 117 IT professionals in India, Walia and Narang (2015) found job stress to correlate negatively with job involvement. In another study, Adekeye et al. (2017) confirmed a negative relationship between job stress and job involvement among 180 employees drawn from private and public sector employees. In a recent study, Qureshi et al. (2019) found job stress negatively affected the job involvement of 827 police officers.

The negative association between job stress and job involvement can be explained using a job demand/strain model ( Karasek, 1979 ). Karasek (1979, p. 291) defined job demands as “the psychological stressors involved in accomplishing the workload, stressors related to unexpected tasks, and stressors of job-related personal conflict”. Lambert et al. (2013a , 2013b) , likewise Wong and Laschinger (2015) suggest that these stressors in the work environment increase employees' negative outcomes. Similarly, Sargent and Terry (2000) opined that these excessive job demands result in individuals having minimum control over their work, heightening their psychological strain, which, in turn, raises the level of stress from the job. Anecdotal evidence suggests interns faced high job demand in the form of role ambiguity, conflict, overload and task receptiveness. We therefore argue that these pressing factors may result in interns' frustration and psychological strain and reduce their job involvement ( Lambert et al., 2016 ; Lambert et al., 2013 ; Schaufeli and Taris, 2014 ). Based on the following, it is hypothesised that:

Job stress negatively predict intern’s job involvement of interns.

2.4. Moderating effect of perceived co-worker support

Perceived co-worker support constitutes a component of social support ( Karatepe, 2012 ) and is described as a “social resource” ( Mazzetti et al., 2016 ). Perceived co-worker support is defined as “the extent to which one’s co-workers are helpful, can be relied upon in times of need, and are receptive to work-related problems” ( Menguc and Boichuk, 2012 , p. 1360). Perceived co-worker support has been found to diminish the negative feelings employees have about the functions performed in their organisation because of the invigoration obtained from the perceived values of the relationship ( De Clercq et al., 2020 ). The expert knowledge that co-workers share, instils confidence in employees, allowing them to overcome any knowledge gaps in the job at hand and successfully complete their work tasks ( Cho and Johanson, 2008 ). McCalister et al. (2006) , likewise, Park et al. (2016) in their studies disclose that co-worker support influences job satisfaction among employees as well as serves as a positive effect on the job environment. Co-workers also serve as confidants and lighten workloads ( López et al., 2019 ).

The individual’s work environment, including the availability of materials and resources, is considered very important in determining their level of job stress and how they can meet the demands of the work. Scholars have argued that work-base support, such as organisational, supervisory, and co-worker support, might differently qualify the relationship between antecedent variables and employee outcomes ( Yang et al., 2020 ; Kim et al., 2017 ; Montani et al., 2012 ). In this study, we selected perceived co-worker support as a boundary condition in examining the relationship between stress and job involvement of interns. Academics posit that co-workers serve as a positive influence on employees' job environments ( McCalister et al., 2006 ; Park et al., 2016 ). Consequently, we argue that the extent to which job stress may affect interns' job involvement is contingent on their co-workers. Thus, in job environments where co-worker support exists, interns benefit from their knowledge and expertise ( Zhou and George, 2001 ), which may likely reduce their job stress ( De Clercq et al., 2020 ) and increase their job involvement. This study hypothesises that perceived co-worker support will strengthen the relationship between an intern’s job stress and job involvement.

The moderating effect of co-worker support is rooted in the social capital theory (SCT). The fundamental idea of SCT is that individuals acquire tangible and intangible resources through social interactions and relationships with others at the individual, group, and organisational levels ( Bourdieu, 1986 ; Putnam 2000 ). Proponents of SCT posit that social interactions serve as social networks of value which is beneficial to those who participate in them ( Beames and Atencio 2008 ). These networks make it easier for individuals and organisations to provide valuable psychosocial resources to support colleagues ( Guo et al., 2019 ). We contend that co-worker support is an imperative resource to mitigate the negative effect of job stress on the job involvement of interns. Thus, when interns are provided with support, the negative link between stress and job involvement will be lessened. Based on the foregoing, we infer the following hypothesis:

Perceived co-worker support positively moderates the relationship between intern's job stress and job involvement.

The model below illustrates the expected relationship between the three variables (see Figure 1 ).

Figure 1

Moderation model of job stress, job involvement and perceived coworker support.

3.1. Participants and procedure

The study’s participants were full-time business students at a Ghanaian technical university. The research sample size was determined to be 520 based on a population of 8,000 ( Krejcie and Morgan, 1970 ). The respondents were chosen using a stratified sampling method. The sample frame was generated using student registration lists obtained from the institution’s registry. The Google web platform was used to create the questions. Students were only allowed one attempt at the question to avoid repeated entries. The questionnaires were administered to the respondents using either email or WhatsApp after they were contacted on the phone for their preferred option. The data was gathered between July and September 2020. Respondents' consent was sought for prior to sending out the questionnaires. Furthermore, participants were assured of confidentiality and privacy of data gathered. The study was approved by the university's Research and Ethics Review Committee, and it fulfilled the provisions and principles of the Declaration of Helsinki for research on human subject.

Out of 520 questionnaires administered, 452 were found to contain adequate information needed for data analysis, yielding an overall response rate of 87 percent. Of the 452 respondents, 67.5% were females and 32.5% were males. Majority of the respondents were between 21 and 25 years old (61.7%), and single (94.1%). Most of the respondents were in their third year (66.8%) and did their internship in public sector organisations (67.9%) ( Table 1 ). Sample public organisations include universities, district and municipal assemblies, national/regional/district health insurance authorities, and hospitals, etc., while examples of public organisations include commercial banks, supermarkets, private hospitals, etc. The age and marital status distribution of respondents are typical of Ghanaian university students ( Azila-Gbettor et al., 2020 , 2022 , 2021 ; Mensah and Azila-Gbettor, 2018 ; Mensah et al., 2021 ).

Table 1

Demographic profile of sample.

3.2. Measures

The questionnaire was divided into 2 sections. Section A solicited information on respondents' profiles such as age, marital status, gender, age, programme of study, place of attachment, and year of study. Section B focused on the variables examined in the study, including job involvement, perceived co-worker support, and job stress. A total of 27 items were adopted for use from self-reported validated measures ( Table 2 ). All the scales were originally in English. The survey was initially piloted using 100 students from a teacher training college. The reported Cronbach alpha values after the pilot study are 0.879 (job stress), 0.712 (job involvement), and 0.847 (perceived co-worker support).

Table 2

Sources of measures of concepts.

Information regarding the scales is presented in Table 2 . Job stress was measured using a 15-item scale developed by Wu et al. (2018) . Sample item includes “ My job has not been clearly explained and explained ”. Job involvement was measured using a 4-item scale developed by Singh and Gupta (2015) . Sample item includes “ My job during attachment is the most important part of my life ”. Finally, perceived co-worker support was measured using a 8-item scale developed by Karasek et al. (1998) . Sample items includes “ Workers at my place of attachment took over my work/task anytime I was tired ”. All items were measured on a 5-point Likert scale ranging from 1 ( strongly agree ) to 5 ( strongly disagree ).

3.3. Analytical approach

IBM SPSS statistical version 24.0 was used to process the data. The characteristics of the respondents were examined using descriptive statistics. The hypotheses were verified using Partial Least Square-Based Structural Equation Modelling (PLS-SEM). PLS-SEM was chosen because of its capacity to estimate causal links across all latent components concurrently while also dealing with measurement errors in the structural model ( Farooq, 2016 ; Hair et al., 2017 ). The technique of Kock (2015) was utilised to assess common method bias. According to the findings ( Table 3 ), the all-factor level Variance Inflation Factors (VIFs) obtained from a multicollinearity test are less than 3.3, suggesting an absence of common method bias. Finally, a simple slope analysis was conducted to facilitate the interpretation of the moderation.

Table 3

Factor loadings, VIF, validity and reliability of latent constructs.

4.1. Measurement model assessment

The measurement model's quality was evaluated using the validity and reliability of coefficients of latent constructs. The tests of reliability and validity were conducted and confirmed by iteratively observing the factor loadings, and items of latent constructs that did not meet the threshold of 0.7 were removed. For example, one, four, and two indicators of job involvement, job stress, and perceived co-worker support were respectively deleted. As reported in Table 3 , the model is assumed to be suitable for structural analysis based on the results of the latent constructs ( Hair et al., 2017 ). For instance, the coefficients of Composite Reliability (CR) ranged from 0.848 to 0.953, which exceeds the suggested limit of 0.70 ( Bagozzi and Yi, 1988 ). Besides, the Cronbach alpha (CA) coefficients ranged from 0.740 to 0.941, which were higher than the recommended upper limit of 0.7 ( Nunnally, 1978 ). In addition, the average variance extracted (AVE) values for all variables surpassed 0.50, ranging from 0.559 to 0.773, confirming the model’s latent variables' convergence validity and reliability ( Hair et al., 2014 ).

Fornell and Larcker (1981) and HTMT criteria were used to test the model’s discriminant validity ( Henseler et al., 2015 ). The square root of all constructs' AVEs in the matrix diagonal is larger than the related correlations in the matching columns and rows, as shown in Table 4 , indicating the reflective model’s quality ( Hair et al., 2013 ). For example, the square root of the AVE for job stress (0.747) is larger than the equivalent column (−0.208) and row correlations (−0.201). As a result, the three latent constructs assessed in the study are distinct, suggesting that the measured constructs are of high quality. All the correlations ( Table 4 ) for the HTMT criteria for measuring discriminant validity were lower than the proposed limit of 0.85 ( Gold et al., 2001 ; Henseler et al., 2015 ; Teo et al., 2008 ), suggesting that the three latent variables utilised in the study were conceptually distinct.

Table 4

Discriminant validity (Fornell-Larcker and Heterotrait-Monotrait Criteria).

4.2. Model estimation

The standard root mean square residual (SMSR) value was used to evaluate the model fit ( Henseler et al., 2016 ). The SRMR of the model was 0.066 < 0.08, indicating a good model fit ( Hu and Bentler, 1998 ) ( Table 5 ). The models' explanatory power was assessed using the adjusted R 2 criterion ( Shmueli and Koppius, 2011 ). The result from the study shows the combined effect of job stress and co-worker support explains 35.6% of the variations in interns' job involvement. Stone-Geisser’s Q 2 Test ( Geisser, 1974 ; Stone, 1977 ) was used to assess the predictive validity of the model. The Q 2 values of job involvement (0.128) demonstrate medium predictive relevance ( Hair et al., 2019 ). Cohen's (1988) f 2 was used to assess the effect size of the exogenous construct. Analysis of the results suggests the magnitude of the effect of internship work stress on job involvement ( f 2 = 0.124) threshold of medium effect size.

Table 5

Summary of fit and R 2 of structural model.

Prior to the testing of hypotheses, the collinearity between the predictor variables was evaluated using a variance inflation factor (VIF) ( Hair et al., 2016 ). As a rule of thumb, collinearity is absent if the VIF value is less than 3. Table 6 shows that the VIF values of the pairs of internship work stress and co-worker support are all below 3, indicating that there is no collinearity between these two predictors of job involvement.

Table 6

Collinearity assessment (inner VIF values).

The results of direct ( H1 ) and moderating ( H2 ) hypotheses as shown in Table 7 reveal that the p -values of the 2 paths estimated were significant.

Table 7

Assessment of direct and indirect hypotheses.

H1 was confirmed as the relation between job stress and job involvement was negative and significant ( β = −0.930; t -value = 14.652; p = 0.000). The finding suggests students' involvement is not feasible when they experience excessive job stress during their internship.

H2 was confirmed as the moderation of the relation between job stress and job involvement by perceived co-worker support was positive and significant ( β = 0.231; t -value = 0.612; p = 0.000). This suggests the relationship between interns' job stress and job involvement is strengthen by the presence of perceived co-worker support. Finally, the study examined simple slopes at low and higher levels of co-worker support on the expected relationship between job stress and job involvement. The plot is illustrated in Figure 2 . The results suggest that interns' job involvement is higher for lower job stress and lower in the face of higher job stress. Additionally, the relationship between job stress and job involvement is stronger for interns who perceive higher co-worker support (R = .531, p < 0.001) compared to interns who perceive lower co-worker support (R = .342, p < 0.012).

Figure 2

Simple Slope of perceived coworker support on job stress and job involvement.

5. Discussion

In this study, we address two main objectives: (i) the influence of job stress on intern’s job involvement and (ii) the moderating influence of perceived co-worker support on the nexus between intern’s job stress and job involvement. Consistent with prior studies ( Adekeye et al., 2017 ; Demir, 2018 ; Li, 2018 ; Walia and Narang, 2015 ), job stress negatively predicts intern’s job involvement, thereby supporting H1 . This study adds to the existing literature on the influence of job stress on job involvement from the perspective of interns in the higher education environment. Under conditions where interns are not paid, and the level of stress is extremely high, such students are compelled to reduce their level of job involvement. The finding is plausible because the phenomenon may likely reduce intern’s efficiency, diminish their fulfilment and consequently, decrease their commitment to pursue a career in their chosen fields of study.

In addition, perceived co-worker support mitigates the negative association between interns' job stress and job involvement, thereby supporting H2 . This finding corroborates earlier studies that found perceived co-worker support as a useful boundary conditioning ( Rehman et al., 2019 ; Robertson et al., 2016 ; Shin et al., 2021 ). The positive moderation of the association between job stress and job involvement is reasonable since co-worker’s act as confidants, ease workloads, and make harsh work situations more bearable ( López et al., 2019 ). Furthermore, co-workers’ support enriches interns' work experience and reduces the harmful effects of unfair treatment ( Sloan, 2012 ). This finding is noteworthy since it’s the first time a positive moderating impact of perceived co-worker support has been found in a direct relation between job stress and job involvement in the context of student internship studies. The findings suggest the easy and early acclimatization of interns at the work environment hinges on the relations and the extent to which full-time employees are willing help students. Given the critical role of co-workers, it is reasonable to conclude that uncooperative behaviour of full-time staff may likely affect the ability of students to achieve their learning objectives and further exacerbate the stress experience of interns thereby reducing their level of job involvement.

5.1. Implications for theory and practice

Theoretically, stress has been shown to negatively predict job involvement among university interns, a relationship that remains unexplored in the higher education literature. Furthermore, the empirical finding demonstrates how co-worker support enhances intern job involvement. The study’s model elucidates the theoretical concept that when interns are assisted by full-time employees, they acquire a positive attitude towards work by becoming more involved in their job. These findings add to the body of knowledge on internships by demonstrating how perceived co-worker support has a substantial impact on the link between stress and the intern’s job involvement.

The results have far-reaching ramifications for internships for students. Fortunately, strong support from co-workers was found to improve interns' job involvement. Consequently, organisations must build a supportive work culture to improve interns' job involvement. Ultimately, intervention relating to co-worker support should be encouraged at the workplace during students' internships. This would make interns feel more confident and capable of completing their responsibilities. This assistance might take the form of knowledge, emotional support, or positive reinforcement. For example, based on informational support, co-workers can meet frequently with interns where they talk about the work unit’s demands and problems and get help in devising workable solutions to any task-related problems that occur. On constructive feedback, co-workers can support interns by using performance reviews to provide constructive practical advice and guidance on areas that need improvement. Additional efforts must be made to reduce the stress levels of interns. For example, higher educational institutions should organise induction training for interns to psychologically prepare them as well as refine their knowledge and abilities before exposing them to real-work conditions. Furthermore, more institutions must establish a pre-internship programme in which students are educated about the workplace. Furthermore, these programmes must contain methods that encourage students to develop resilience. Organizations must put in place intervention programmes aimed at reducing intern stress at work. For example, the organisation could reduce intern stress by allocating more time and resources to specific tasks and (ii) increasing employee engagement in work planning and decision-making.

5.2. Limitations and future research directions

First, the survey respondents had varied years of internship experience and worked for either a private or public organisation throughout their internship. These two circumstances may have an influence on the conclusion since the experiences of interns differ. Future studies may address this problem by collecting data from a sample based on type of organisation and the duration of the internship.

The outcomes of the study hint at several future research prospects. The focus of this study was on unpaid internships, which are widespread among students in the context where the study was conducted. Future studies can extend the study in the context of paid internships. Future research could also investigate other aspects of work-based support, such as supervisory, social, and organisational support, as moderators in the relationship between internship stress and job engagement. Third, the research model was examined at the individual level. The idea should be re-tested at the team level in future investigations. Finally, this model may be tested in various scenarios for validation reasons.

Declarations

Author contributions statement.

Edem M. Azila-Gbettor: conceived and designed the experiments; performed the experiments; analyzed and interpreted the data; wrote the paper.

Ernestina Atsu: Performed the experiments; Contributed reagents, materials, analysis tools or data; wrote the paper.

Abigail Nana Konadu Quarshie: Performed the experiments; Contributed reagents, materials, analysis tools or data; wrote the paper.

Funding statement

This research did not receive any specific grant from funding agencies in the public, commercial, or not-for-profit sectors.

Data availability statement

Declaration of interests statement.

The authors declare no conflict of interest.

Additional information

Supplementary content related to this article has been published online at https://doi.org/10.1016/j.heliyon.2022.e10414 .

Appendix A. Supplementary data

The following are the supplementary data related to this article:

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40 facts about elektrostal.

Lanette Mayes

Written by Lanette Mayes

Modified & Updated: 02 Mar 2024

Jessica Corbett

Reviewed by Jessica Corbett

40-facts-about-elektrostal

Elektrostal is a vibrant city located in the Moscow Oblast region of Russia. With a rich history, stunning architecture, and a thriving community, Elektrostal is a city that has much to offer. Whether you are a history buff, nature enthusiast, or simply curious about different cultures, Elektrostal is sure to captivate you.

This article will provide you with 40 fascinating facts about Elektrostal, giving you a better understanding of why this city is worth exploring. From its origins as an industrial hub to its modern-day charm, we will delve into the various aspects that make Elektrostal a unique and must-visit destination.

So, join us as we uncover the hidden treasures of Elektrostal and discover what makes this city a true gem in the heart of Russia.

Key Takeaways:

  • Elektrostal, known as the “Motor City of Russia,” is a vibrant and growing city with a rich industrial history, offering diverse cultural experiences and a strong commitment to environmental sustainability.
  • With its convenient location near Moscow, Elektrostal provides a picturesque landscape, vibrant nightlife, and a range of recreational activities, making it an ideal destination for residents and visitors alike.

Known as the “Motor City of Russia.”

Elektrostal, a city located in the Moscow Oblast region of Russia, earned the nickname “Motor City” due to its significant involvement in the automotive industry.

Home to the Elektrostal Metallurgical Plant.

Elektrostal is renowned for its metallurgical plant, which has been producing high-quality steel and alloys since its establishment in 1916.

Boasts a rich industrial heritage.

Elektrostal has a long history of industrial development, contributing to the growth and progress of the region.

Founded in 1916.

The city of Elektrostal was founded in 1916 as a result of the construction of the Elektrostal Metallurgical Plant.

Located approximately 50 kilometers east of Moscow.

Elektrostal is situated in close proximity to the Russian capital, making it easily accessible for both residents and visitors.

Known for its vibrant cultural scene.

Elektrostal is home to several cultural institutions, including museums, theaters, and art galleries that showcase the city’s rich artistic heritage.

A popular destination for nature lovers.

Surrounded by picturesque landscapes and forests, Elektrostal offers ample opportunities for outdoor activities such as hiking, camping, and birdwatching.

Hosts the annual Elektrostal City Day celebrations.

Every year, Elektrostal organizes festive events and activities to celebrate its founding, bringing together residents and visitors in a spirit of unity and joy.

Has a population of approximately 160,000 people.

Elektrostal is home to a diverse and vibrant community of around 160,000 residents, contributing to its dynamic atmosphere.

Boasts excellent education facilities.

The city is known for its well-established educational institutions, providing quality education to students of all ages.

A center for scientific research and innovation.

Elektrostal serves as an important hub for scientific research, particularly in the fields of metallurgy, materials science, and engineering.

Surrounded by picturesque lakes.

The city is blessed with numerous beautiful lakes, offering scenic views and recreational opportunities for locals and visitors alike.

Well-connected transportation system.

Elektrostal benefits from an efficient transportation network, including highways, railways, and public transportation options, ensuring convenient travel within and beyond the city.

Famous for its traditional Russian cuisine.

Food enthusiasts can indulge in authentic Russian dishes at numerous restaurants and cafes scattered throughout Elektrostal.

Home to notable architectural landmarks.

Elektrostal boasts impressive architecture, including the Church of the Transfiguration of the Lord and the Elektrostal Palace of Culture.

Offers a wide range of recreational facilities.

Residents and visitors can enjoy various recreational activities, such as sports complexes, swimming pools, and fitness centers, enhancing the overall quality of life.

Provides a high standard of healthcare.

Elektrostal is equipped with modern medical facilities, ensuring residents have access to quality healthcare services.

Home to the Elektrostal History Museum.

The Elektrostal History Museum showcases the city’s fascinating past through exhibitions and displays.

A hub for sports enthusiasts.

Elektrostal is passionate about sports, with numerous stadiums, arenas, and sports clubs offering opportunities for athletes and spectators.

Celebrates diverse cultural festivals.

Throughout the year, Elektrostal hosts a variety of cultural festivals, celebrating different ethnicities, traditions, and art forms.

Electric power played a significant role in its early development.

Elektrostal owes its name and initial growth to the establishment of electric power stations and the utilization of electricity in the industrial sector.

Boasts a thriving economy.

The city’s strong industrial base, coupled with its strategic location near Moscow, has contributed to Elektrostal’s prosperous economic status.

Houses the Elektrostal Drama Theater.

The Elektrostal Drama Theater is a cultural centerpiece, attracting theater enthusiasts from far and wide.

Popular destination for winter sports.

Elektrostal’s proximity to ski resorts and winter sport facilities makes it a favorite destination for skiing, snowboarding, and other winter activities.

Promotes environmental sustainability.

Elektrostal prioritizes environmental protection and sustainability, implementing initiatives to reduce pollution and preserve natural resources.

Home to renowned educational institutions.

Elektrostal is known for its prestigious schools and universities, offering a wide range of academic programs to students.

Committed to cultural preservation.

The city values its cultural heritage and takes active steps to preserve and promote traditional customs, crafts, and arts.

Hosts an annual International Film Festival.

The Elektrostal International Film Festival attracts filmmakers and cinema enthusiasts from around the world, showcasing a diverse range of films.

Encourages entrepreneurship and innovation.

Elektrostal supports aspiring entrepreneurs and fosters a culture of innovation, providing opportunities for startups and business development.

Offers a range of housing options.

Elektrostal provides diverse housing options, including apartments, houses, and residential complexes, catering to different lifestyles and budgets.

Home to notable sports teams.

Elektrostal is proud of its sports legacy, with several successful sports teams competing at regional and national levels.

Boasts a vibrant nightlife scene.

Residents and visitors can enjoy a lively nightlife in Elektrostal, with numerous bars, clubs, and entertainment venues.

Promotes cultural exchange and international relations.

Elektrostal actively engages in international partnerships, cultural exchanges, and diplomatic collaborations to foster global connections.

Surrounded by beautiful nature reserves.

Nearby nature reserves, such as the Barybino Forest and Luchinskoye Lake, offer opportunities for nature enthusiasts to explore and appreciate the region’s biodiversity.

Commemorates historical events.

The city pays tribute to significant historical events through memorials, monuments, and exhibitions, ensuring the preservation of collective memory.

Promotes sports and youth development.

Elektrostal invests in sports infrastructure and programs to encourage youth participation, health, and physical fitness.

Hosts annual cultural and artistic festivals.

Throughout the year, Elektrostal celebrates its cultural diversity through festivals dedicated to music, dance, art, and theater.

Provides a picturesque landscape for photography enthusiasts.

The city’s scenic beauty, architectural landmarks, and natural surroundings make it a paradise for photographers.

Connects to Moscow via a direct train line.

The convenient train connection between Elektrostal and Moscow makes commuting between the two cities effortless.

A city with a bright future.

Elektrostal continues to grow and develop, aiming to become a model city in terms of infrastructure, sustainability, and quality of life for its residents.

In conclusion, Elektrostal is a fascinating city with a rich history and a vibrant present. From its origins as a center of steel production to its modern-day status as a hub for education and industry, Elektrostal has plenty to offer both residents and visitors. With its beautiful parks, cultural attractions, and proximity to Moscow, there is no shortage of things to see and do in this dynamic city. Whether you’re interested in exploring its historical landmarks, enjoying outdoor activities, or immersing yourself in the local culture, Elektrostal has something for everyone. So, next time you find yourself in the Moscow region, don’t miss the opportunity to discover the hidden gems of Elektrostal.

Q: What is the population of Elektrostal?

A: As of the latest data, the population of Elektrostal is approximately XXXX.

Q: How far is Elektrostal from Moscow?

A: Elektrostal is located approximately XX kilometers away from Moscow.

Q: Are there any famous landmarks in Elektrostal?

A: Yes, Elektrostal is home to several notable landmarks, including XXXX and XXXX.

Q: What industries are prominent in Elektrostal?

A: Elektrostal is known for its steel production industry and is also a center for engineering and manufacturing.

Q: Are there any universities or educational institutions in Elektrostal?

A: Yes, Elektrostal is home to XXXX University and several other educational institutions.

Q: What are some popular outdoor activities in Elektrostal?

A: Elektrostal offers several outdoor activities, such as hiking, cycling, and picnicking in its beautiful parks.

Q: Is Elektrostal well-connected in terms of transportation?

A: Yes, Elektrostal has good transportation links, including trains and buses, making it easily accessible from nearby cities.

Q: Are there any annual events or festivals in Elektrostal?

A: Yes, Elektrostal hosts various events and festivals throughout the year, including XXXX and XXXX.

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    Known as the "Motor City of Russia." Elektrostal, a city located in the Moscow Oblast region of Russia, earned the nickname "Motor City" due to its significant involvement in the automotive industry.. Home to the Elektrostal Metallurgical Plant. Elektrostal is renowned for its metallurgical plant, which has been producing high-quality steel and alloys since its establishment in 1916.