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5 Dispatcher Resume Examples That Worked in 2024

Dispatcher Resume

• Dispatcher Resumes by Role
• Write Your Dispatcher Resume

Dispatchers are the orchestrators of efficient operations, and true to form, you seamlessly coordinate resources and information to ensure timely responses. With your adept decision-making and rapid problem-solving skills, you manage emergencies and allocate vital assets, all while maintaining cool composure. 

From handling diverse tasks to swiftly adapting to dynamic situations, you are the backbone of smooth operations—but do you know how to express that in a resume?

Don’t worry; we’re here to help. Our dispatcher resume examples are written by experts and cover all angles so you see exactly what you need to do to create a professional resume . Coupled with our free cover letter builder , it’s a combination that’s guaranteed to get you interviews.

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Why this resume works

• Keeping in mind that lives on both ends may be at risk, it’s a plus point for your dispatcher resume to mention your almost perfect record in timely dispatches and support provided to the response team to quickly solve emergencies without further incidences.

Logistics Dispatcher Resume

• Seeking inspiration? Emulate how Aaron recounts saving four hours spent in route planning while at C.H. Robinson, shaving $108K off high-value inventory management at Booz Allen Hamilton, and saving two hours per shipment at Amazon.

Aircraft Dispatcher Resume

• When selectively bolded and underlined (or italicized) in an aircraft dispatcher resume, such achievements can capture the recruiter’s interest. Timothy bolding “achieving a 94% response rate for operational issues” and two other wins make for a great example here.

911 Dispatcher Resume

• Your contribution to team collaborations and the success rate in resolving cases and achieving positive results should be given prominence in your 911 dispatcher resume.

Truck Dispatcher Resume

• You can draw attention to your truck dispatcher resume by highlighting your achievements in timely deliveries that boosted customer satisfaction through your optimized fleet efficiency and starting a recognition program for the drivers.

Related resume examples

• Police Officer
• Security Officer
• Truck Driver
• Customer Service

Adjust Your Dispatcher Resume to Fit the Job

Your dispatcher resume should reflect your prowess in orchestrating all kinds of operations—a crucial role in ensuring timely responses and efficient resource allocation. To stand out, choose skills that align with the job’s demands and your expertise. 

Focus on things like resource coordination software, real-time communication tools, and incident management systems. Highlight your proficiency in rapid decision-making, crisis management, and multitasking to exhibit your adaptability. 

You can also weave in a few soft skills , such as clear communication and teamwork, particularly for less technical positions. Remember, your resume should resonate with the requirements in the job description and include the specific skills they’re looking for.

Want some inspiration?

15 top dispatcher skills

• Resource Coordination
• Emergency Response
• Radio Communication
• Medical Dispatch
• KeepTruckin
• Crisis Management
• RapidDeploy
• Stress Management
• Fleet Complete

Your dispatcher work experience bullet points

Every day, you bravely face a whirlwind of coordinating resources, responding to emergencies, and ensuring smooth operations. As such, you’ve got a lot of ground to cover if you want to show potential employers that you’re the right person for the job. However, to really impress them, focus on your greatest achievements instead of your day-to-day work. 

Use active verbs and concrete metrics to show employers that you’re an effective dispatcher, whether it’s by optimizing response times or by reducing incident resolution durations.

No matter how long you’ve been in the business, emphasize your proudest moments. This could mean elevating coordination efficiency or enhancing team communication. Bolstering your claims with quantifiable data underscores the true significance of your achievements and demonstrates the value you bring to the table. 

• Highlight how successfully you optimized resource allocation and communication protocols to reduce response times. 
• Showcase your efficiency by quantifying the percentage of incidents you’ve successfully resolved within target timeframes. 
• Use data to illustrate how you maximized the utilization of available resources, such as vehicles and personnel, leading to reduced idle times.
• Emphasize your impact on customer experience by referencing survey scores or feedback indicating high levels of satisfaction with your communication skills, problem-solving skills, and overall service.

See what we mean?

• Implemented safety protocols and regular driver training programs, leading to a 37% reduction in accidents and incidents over one year
• Sustained a 99% accuracy rate in recording and disseminating vital information that reduced potential errors and minimized response delays
• Coordinated multi-response strategy using Spillman CAD to maintain an average response time of less than 3 minutes, surpassing departmental standards
• Handled an average of 77 emergency calls per shift and maintained composure and professionalism during high-stress situations

9 active verbs to start your dispatcher work experience bullet points

• Coordinated
• Implemented
• Collaborated

3 Tips for Writing a Dispatcher Resume if You Lack Experience

• Even with limited experience, your resume can shine by showcasing relevant experiences and skills. Include projects from your education, such as managing communication flow in a mock emergency response scenario, to highlight your capabilities.
• Instead of overwhelming your resume, focus on around ten key skills directly aligned with the dispatcher role. Adjust your skill selection based on the job description . For instance, if the role emphasizes incident management, mention how you effectively used incident tracking software during training.
• Beyond your educational background, highlight any additional certifications you’ve earned. Incorporate credentials like Emergency Medical Dispatch (EMD) or National Incident Management System (NIMS) certification to bolster your resume and demonstrate your commitment to professional growth.

3 Tips for Writing an Experienced Dispatcher Resume

• If you possess specialized skills in specific dispatcher areas like emergency medical response, logistics coordination, or CAD systems operation, highlight these strengths on your resume. This is especially valuable when you apply for roles that align with your expertise.
• Demonstrate your commitment to staying updated by showcasing recent certifications, involvement in industry webinars, or contributions to dispatch-related community forums. Attend industry conferences like the National Emergency Number Association (NENA) to stay informed, and talk about it in your cover letter .
• Emphasize collaborative efforts that showcase your teamwork skills. Share instances where you effectively coordinated with other departments like law enforcement, fire services, or utility providers to achieve seamless incident management. 

You can, but you don’t have to. If you go for a summary, customize it for the specific dispatcher role, mentioning the company and position. Highlight your proficiencies, such as real-time communication skills or incident management expertise.

The reverse-chronological format is the best way to go. Start with your recent dispatcher roles and work backward. Exclude unrelated positions and consider adding a section for notable projects to keep the focus on your dispatcher experience.

Pinpoint critical dispatcher skills from the job description and highlight your proficiency in them. Incorporate tools like CAD software, real-time communication platforms, and incident tracking systems that are pertinent to the role.

• Career Blog

Dispatcher Resume Example 2024: 3 Job Tips to Stand Out

In today’s fast-paced world, more and more industries are relying on dispatchers to keep their operations running smoothly. Dispatchers play a critical role in coordinating and communicating with customers, drivers, and other stakeholders to ensure timely and efficient delivery of goods and services.

According to recent statistics, the dispatching industry is poised for significant growth in the coming years. As the demand for transportation and logistics services continues to rise, so too does the need for skilled and experienced dispatchers who can help businesses navigate the complexities of the supply chain.

However, with so many job opportunities available in the field, it’s more important than ever for dispatchers to have a strong and compelling resume. A well-crafted resume can help job seekers stand out from the competition and showcase their skills, experience, and qualifications to potential employers.

In this article, we’ll provide three job tips to help dispatchers create a standout resume that highlights their unique strengths and abilities. Whether you’re a seasoned dispatcher or just starting out in the field, these tips can help you land your dream job and take your career to the next level.

Key Roles and Responsibilities of a Dispatcher

A. Overview of the job roles and responsibilities

The role of a dispatcher is crucial in any organization that deals with transportation or logistics. A dispatcher is responsible for ensuring the smooth flow of day-to-day operations, communicating with drivers, coordinating delivery schedules, and managing equipment maintenance. Their ultimate goal is to ensure that every shipment is delivered on time and safely, while keeping customers informed of any delays or issues that may arise.

B. Detailed account of the dispatcher’s duties

The primary duties of a dispatcher include:

• Coordinating with drivers to ensure that each shipment is picked up and delivered on time, and in the appropriate condition.
• Communicating with customers to provide updates on delivery status, including any delays or issues that may arise.
• Scheduling and coordinating equipment maintenance to ensure safe and reliable operation.
• Maintaining accurate records, including logs of all shipments, equipment maintenance, and customer interactions.
• Responding promptly to customer inquiries, complaints, or emergency situations.
• Managing driver schedules and routes to optimize efficiency and ensure timely delivery.

C. Highlighting the skills and traits a dispatcher must possess

To excel in this role, a dispatcher must possess a range of skills and traits, including:

• Excellent communication skills, both verbal and written, to interact with drivers, customers, and other stakeholders in a clear, concise, and professional manner.
• Strong organizational and time management skills to manage multiple tasks simultaneously and prioritize effectively.
• Attention to detail to ensure accuracy in all aspects of the job, from scheduling to record-keeping.
• Ability to work well under pressure, remain calm in challenging situations, and adapt to changing circumstances or unexpected events.
• Familiarity with relevant software and technology, including transportation management systems, GPS tracking, and mobile communication devices.
• Strong problem-solving skills to anticipate and address issues before they become significant problems.

A successful dispatcher is someone who can manage a variety of tasks efficiently, communicate effectively, and remain calm under pressure while prioritizing customer satisfaction. A well-crafted resume highlighting these critical skills and traits is essential to securing a dispatcher position in today’s competitive job market.

Vital Information on Crafting a Dispatcher Resume

When crafting a dispatcher resume, it’s important to understand what the hiring manager is looking for. Here are some tips to help you create a resume that stands out and catches the attention of your potential employer:

A. Understanding what the hiring manager wishes to see

To create a resume that caters to the expectations of the hiring manager, it’s important to research the company and understand the role of a dispatcher. Consider the required skills, experience, and certifications. Tailor your resume according to the specifics mentioned in the job posting and the company’s needs.

B. Tips for creating a tailored resume that stands out

Your dispatcher resume should be tailored to highlight your relevant experience and achievements. Begin with a summary of your skills, experiences, and qualifications. Emphasize your ability to manage communication channels, respond to emergencies, and coordinate transportation. Make sure to highlight any relevant certifications or training you have received.

Use strong action verbs to start your bullet points, such as “coordinated,” “communicated,” and “managed.” Quantify your achievements, if possible, to make them more impactful. For example, mention things like the number of dispatch calls you handled per day or the percentage of positive feedback your work received.

C. Tricks for making the resume scannable by an ATS

Applicant tracking systems (ATS) are used by many companies to filter resumes before they reach the hiring managers. To increase your chances of getting through the first level of screening, make sure your resume is ATS-friendly. Use appropriate keywords and phrases related to the job, industry, and company throughout your resume. Avoid images, graphics, and fancy fonts.

Use bullet points to organize your information and make it scannable. Keep your formatting simple and consistent throughout the document. Use a standard font size and format your headings clearly. Finally, proofread your resume thoroughly to ensure it’s free from grammatical errors and typos.

Crafting a dispatcher resume requires understanding the expectations of the hiring manager, tailoring your skills and experience to the job, and optimizing for ATS scanning. By following these tips, you can create a winning resume that highlights your qualifications and stands out from the competition.

The Anatomy of a Perfect Dispatcher Resume

A strong dispatcher resume requires careful attention to detail and a deep understanding of what employers in the field are looking for. Here are some key sections that need to be included and tips for tailoring them to the job at hand:

A. Must-have sections and the importance of tailoring each section for the job

No matter what specific job you’re applying for, there are a few key sections that every dispatcher resume should have, including:

• Contact information: Make sure your name, phone number, email address, and, if applicable, LinkedIn profile, are all prominently displayed at the top of the page.
• Objective statement: This should be a brief summary of why you’re applying for the job and what value you can bring to the role.
• Education and certifications: These should be listed in reverse chronological order, starting with your most recent degree or certification.
• Work experience: Like your education section, your work experience should be listed in reverse chronological order, starting with your most recent job.

It’s important to tailor each of these sections to the specific job you’re applying for. Look for keywords and phrases in the job posting and make sure they’re reflected in your resume. For example, if the job posting emphasizes the importance of communication skills, make sure your objective statement and work experience section highlight your communication abilities.

B. Header details and objective statement best practices

Your resume’s header should be clean and easy to read, with your name in a larger font at the top and your contact information (phone number and email) just beneath it. Note that you don’t need to include your full address: city and state will suffice.

Your objective statement should be concise and clearly explain the kind of job you’re looking for and the value you can bring to the employer. Avoid generic statements that could apply to any job in the field; instead, emphasize your specific strengths and what sets you apart from other candidates.

C. Education, work experience, and certification sections

When listing your education, be sure to include the name of the institution, the degree or certification you earned, and the date you graduated. You can also include relevant coursework or any academic honors you received.

When describing your work experience, use bullet points to outline your responsibilities and achievements at each job. Focus on accomplishments that quantitatively demonstrate your skills, such as increasing efficiencies or reducing wait times. Use action verbs to begin each bullet point and avoid generic descriptions that don’t add much value.

Finally, your certifications section should list any certificates or licenses you hold that are relevant to the job. Be sure to include the name of the certifying organization and the date you received the certification.

A strong dispatcher resume requires careful attention to detail and the ability to showcase your skills and accomplishments in a clear, concise manner.

Nailing the Dispatcher Resume Objective Statement

One of the critical components of an effective dispatcher resume is a powerful objective statement. This section of the article will focus on the purpose of an objective statement, selecting the right content and words, and providing examples of good and bad objective statements.

A. The primary purpose of an objective statement

The primary purpose of a dispatcher objective statement is to communicate to the hiring manager what the applicant’s career goal is, by outlining their training, skills, and experience. It should be brief, specific, and targeted to the position applied for. The objective statement should be the first thing the recruiter reads and should leave a lasting positive impression.

B. Choosing the right words and content for the objective statement

Crafting the perfect objective statement requires careful attention to the details. The candidate should include relevant keywords and action words that are specific to their field. The statement should showcase the applicant’s strong traits, aspirations, and commitment towards the job. The objective statement should not only match the job description and requirements but also grab the recruiter’s attention, making them interested in learning more about the applicant.

C. Examples of good and bad objective statements

Below are examples of good and bad objective statements:

Bad : “I would like to be a dispatcher and use my skills to help people.”

This statement is too vague and generic. The statement does not convey any message about the applicant’s experience or what qualifications they possess. It will not impress the hiring manager and will likely lose out on a chance for further selection.

Good : “Experienced dispatcher seeking a challenging role in a busy transportation company. Proficient in logistics coordination, dispatching, and route planning. Passionate about providing excellent customer service to clients, and quick resolutions to issues. Looking for a dispatcher role to manage and lead a team with my experience and skill-set.”

This statement is attention-grabbing, specific, and has relevant experience, skills, and qualities. The content is customized to the job requirement and catches the recruiter’s eye. It highlights the applicant’s wealth of knowledge and experience, showcasing their dedication to their profession.

An effective objective statement is vital to any dispatcher’s resume. A well-crafted objective statement shows that the applicant has tailored the application to the job requirements and understood the company’s needs. By selecting powerful keywords and showcasing relevant skills, the candidate can leave a positive impression and stand out from the competition.

Work Experience Section – What to Include

Crafting an effective work experience section of your resume is crucial in catching the attention of potential employers. This section should emphasize job-relevant skills and highlight previous job roles that demonstrate those skills.

A. Crafting the work experience section to emphasize the job-relevant skills

When including work experience on your resume, make sure to tailor it to the job you are applying for. Emphasize the skills and experiences that are most relevant to the position. Use quantifiable results and achievements to demonstrate your abilities, and be specific about your accomplishments. This will help you stand out from other applicants and show that you are a good fit for the job.

B. What to include and exclude in the work experience section

When putting together your work experience section, include only relevant experience. Exclude any jobs that are not related to the position you are applying for, or that have no transferable skills. It is also important to avoid including too much information. Keep each job description concise, focusing on the most important details.

C. The key skills that you should pinpoint in the previous job roles

When highlighting your previous job roles, it is important to focus on the key skills that are required for the position you are applying for. For a dispatcher role, attention to detail, communication skills, and problem-solving abilities are all vital. Make sure to provide specific examples of times when you demonstrated these skills in past jobs. Additionally, highlighting any experience with logistics software or familiarity with transportation regulations can set you apart from other candidates.

Crafting a strong work experience section is crucial in standing out to potential employers. Emphasize job-relevant skills, include only relevant experience, and pinpoint key skills from previous job roles. With these tips, your dispatcher resume will impress potential employers and land you your next job.

Examples of Dispatcher Resume

If you’re looking for examples of dispatcher resumes, then you’re in luck! This section of the article will provide you with comprehensive dispatcher resume examples as well as resumes that have a key focus and attributes.

A. Comprehensive Dispatcher Resume Examples

The comprehensive dispatcher resume examples will give you an idea of what a well-rounded resume should look like. These resumes will include all relevant information such as work experience, education, and certifications. It will also highlight the key duties and responsibilities of a dispatcher, which are essential to convey to prospective employers.

B. Resumes with Key Focus and Attributes

Resumes with key focus and attributes will be more specific to certain industries, such as healthcare or transportation. These resumes will highlight particular skills or qualifications that are essential to the role. For example, a healthcare dispatcher resume may focus on communication skills and medical terminology, while a transportation dispatcher resume may focus on knowledge of supply chain management and logistical support.

C. Points to Note While Studying Dispatcher Examples

When studying dispatcher resume examples, there are a few key points to note. Firstly, it’s important to pay attention to how the information is presented. A well-organized and easy-to-read resume will make a good first impression on employers. Secondly, look for relevant skills and qualifications that match the job requirements. Highlighting these skills and qualifications in your own resume will make you stand out from other applicants. Lastly, take note of any industry-specific language or terminology used in the resumes. Using these terms in your own resume will show that you have a good understanding of the industry and its expectations.

Studying dispatcher resume examples can help you create a strong and effective resume that will catch the attention of potential employers. Remember to focus on organization, relevant skills and qualifications, and industry-specific language. By doing so, you’ll be able to stand out and make a positive impact in your job search.

Skills and Certifications to Highlight in a Dispatcher Resume

As a dispatcher, having up-to-date certifications and licenses can significantly increase your chances of getting hired. Certifications and licenses are proof that you have received the required training and education to perform the job effectively.

A. The relevance of certifications and licenses in the industry

Certifications and licenses demonstrate to potential employers that you possess the necessary skills, knowledge, and competency to excel in the role of a dispatcher. They enhance your professional profile and add value to your resume while setting you apart from other applicants.

In the transportation and logistics industry, common certifications that dispatchers can obtain include:

• Certified Dispatcher (CD)
• Transportation and Logistics Professional (TLP)
• Professional Logistician Certification (PLC)
• Transportation Safety and Compliance Certificate (TSCC)
• Freight Broker Training and Certification

These certifications show a high level of industry knowledge and a commitment to excellence. Additionally, possessing the relevant licenses, such as a commercial driver’s license (CDL), transportation broker license, or hazardous materials endorsement can demonstrate to potential employers your deep understanding of industry regulations.

B. Specific skills that a dispatcher should highlight

In addition to certifications and licenses, it’s crucial to highlight specific skills relevant to a dispatcher’s role. A dispatcher should possess excellent communication, problem-solving, and multitasking abilities.

Some other essential skills that dispatchers should highlight include:

• Familiarity with dispatch software and transportation management systems (TMS)
• Knowledge of transportation regulations and safety protocols
• Strong organizational and time-management skills
• Coordination capabilities
• Ability to handle stressful situations with calm and clarity

C. The significance of demonstrating both technical and interpersonal skills

Success as a dispatcher requires a blend of technical and interpersonal skills. While technical proficiency is essential, having excellent interpersonal skills can help build lasting relationships with customers, drivers, and other team members.

Dispatchers should be able to communicate effectively with all stakeholders while demonstrating empathy, patience, and understanding. They should be able to handle irate customers and provide solutions to issues that may arise during transportation.

Showcasing both technical and interpersonal skills can differentiate a candidate from other applicants and highlight the value they bring to the job. For example, highlighting compassionate communication, problem-solving abilities, and certification status can help employers identify the best candidate for their open dispatcher position.

The Importance of Visual Appeal in a Dispatcher Resume

If you are a dispatcher looking to stand out from the competition, it’s crucial to focus on the visual appeal of your resume. Even if you have excellent qualifications and experience, a poorly designed resume can hinder your chances of getting an interview. Here are some important aspects to consider:

A. The importance of layout, formatting, and fonts

Your resume’s layout should be organized and easy to navigate. Use a simple font and make sure the spacing and margins are consistent throughout. Avoid using too many graphics or complex formatting. Stick to a structure that’s easy on the eyes, while also helping you showcase your strongest qualifications.

B. Choosing the right color schemes, bullet points, and headings

Color can add a lot of personality and visual interest to your resume, but it’s essential to choose a color scheme that aligns with your industry and job application. For instance, bright colors may not be appropriate for a professional-sounding dispatcher position. Bullet points should be clear and concise, and should highlight your specific skills and achievements, while also being easy to read. Headings should be bold and draw attention to your strongest selling points.

C. Design guidelines for creating an attractive dispatcher resume

When designing your resume, it’s good to consider a few general design principles. Use the white space effectively so that the page is not too cluttered. Choose a font that’s easy to read, like Arial or Calibri, and stick to a consistent color scheme throughout your resume. Additionally, make sure your keywords (such as your experience or qualifications) are prominently featured throughout the resume.

Ultimately, a visually appealing and well-organized dispatcher resume can help you stand out from the crowd and land your dream job. By considering design principles and carefully choosing your layout, color scheme, and font, you can create a resume that is as visually appealing as it is informative.

Cover Letter Writing Tips for a Dispatcher Job Application

If you’re applying for a dispatcher job, then you know that competition for such positions is steep. One way to stand out from the crowd is to craft a well-written cover letter that highlights your experience, qualifications, and achievements.

A. What to include and exclude in a dispatcher cover letter

Your dispatcher cover letter should be concise, informative, and professional. Here are some things to include:

Introduction: Start your cover letter by introducing yourself and stating the position you’re applying for. Also, mention how you learned about the job opening.

Skills and qualifications: Highlight your relevant skills and qualifications that make you a good fit for the job. For instance, if the job posting requires knowledge of a specific dispatch software or the ability to multitask, mention your experience and capabilities in these areas.

Achievements: Use this opportunity to showcase any accomplishments or awards that demonstrate your value as a dispatcher. For example, if you improved response times or reduced error rates, mention these achievements in your cover letter.

Motivation: Explain why you’re interested in this job and how it fits with your career goals.

On the other hand, here are some things to exclude from your dispatcher cover letter:

Irrelevant information: Avoid mentioning information that’s not related to the job, such as your hobbies or personal details.

Negativity: Don’t complain about your current or previous employer, coworkers, or customers. Also, try to avoid negative language or tone in your cover letter.

Typos or errors: Proofread your cover letter several times to ensure that it doesn’t contain any typos or grammatical errors. You may also want to ask a friend or family member to review it before submitting it.

B. Crafting the cover letter content to mirror the job requirements

One way to make your dispatcher cover letter more effective is to tailor it to the job requirements. Here are some tips on how to do that:

Review the job posting: Carefully read the job posting to identify the key skills and qualifications required for the position.

Use keywords: Incorporate the relevant keywords from the job posting into your cover letter. This will show that you’ve done your research and understand what the employer is looking for.

Address the employer’s needs: Show how your skills and experience match the employer’s needs. For example, if the job posting mentions the need for excellent communication skills, provide examples of situations where you’ve demonstrated such skills in your previous roles.

C. Examples of attention-grabbing cover letters

Here are some examples of attention-grabbing dispatcher cover letters:

• Recovering from an injury

Dear Hiring Manager,

I am writing to express my interest in the dispatcher position at [company name].

Dos and Don’ts for Writing an Impressive Dispatcher Resume

When it comes to writing an impressive dispatcher resume, it’s important to keep in mind the specific skills and qualities that employers are looking for. Here are some dos and don’ts to help you showcase your strengths and stand out from the competition.

Do Highlight Relevant Experience

If you have previous experience as a dispatcher, be sure to highlight that on your resume. Employers want to see that you have the necessary skills and knowledge to perform the job well. If you don’t have direct experience as a dispatcher, highlight any experience you may have in customer service or logistics, as these skills are also valuable in the role.

Do Use Clear and Concise Language

Your resume should be easy to read and understand. Use clear and concise language to describe your experience and qualifications. Avoid using industry jargon or technical terms that may not be familiar to all readers.

Do Emphasize Your Communication Skills

As a dispatcher, your communication skills are essential to your role. Be sure to emphasize your ability to communicate effectively with customers, drivers, and other team members. Give specific examples of your communication skills in action.

Do List Licenses and Certifications

If you have any relevant licenses or certifications, be sure to include them on your resume. This can include a commercial driver’s license, transportation management certification, or other related credentials.

Don’t Include Irrelevant Information

Your resume should be focused on your experience and qualifications for the role of dispatcher. Avoid including irrelevant information such as hobbies or personal interests.

Don’t Use Passive Language

Use active language when describing your experience and skills. Rather than saying “responsibilities included,” use language that conveys action, such as “managed” or “coordinated.”

Don’t Neglect Formatting

Your dispatcher resume should be easy to read and visually appealing. Use bullet points and clear headings to organize your information. Avoid using too many fonts or colors, which can make your resume difficult to read.

Don’t Include False Information

It’s important to be truthful and accurate in your resume. Don’t include false information or exaggerate your experience or qualifications. This can not only harm your chances of getting the job, but also damage your professional reputation.

By following these dos and don’ts, you can create an impressive dispatcher resume that showcases your strengths and makes you stand out from the competition. Remember to be honest, clear, and concise in your language and formatting, and emphasize the skills and qualities that make you a strong candidate for the role.

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Dispatcher Resume Objective Examples

Dispatcher Resume Objective

Professional Dispatcher with 3+ years of experience in managing and instructing ground fleets. Manage 5 teams and ensure that their timings and schedule are right.

Reliable team player and resourceful problem-solver with organizational skills. Flexible and able to accomplish multiple tasks outside of expertise.

Dispatcher with enhanced communication skills to ensure discretion. Carefully listen and offer relevant information to the field teams and resolve inbound queries. Empathy is at the core of my work.

Dispatcher and driver at HMS Health Safety, with a deep experience working on MS Office, and Verilocation. Knowledge about required paperwork including safety, insurance, registration,, etc and more.

A self-starter and quick learner. Versatile skill set with experience in customer service, information management, documentation, providing support, and communication. Seeking full time employment as a Dispatcher to utilize my skills.

Copyright © 2024 Workstory Inc.

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Top 17 Public Safety Dispatcher Resume Objective Examples

Updated July 10, 2023 13 min read

A resume objective is a concise, targeted statement that appears near the top of your resume. It should explain why you are the best fit for the public safety dispatcher position and how your skills and qualifications can benefit the employer. When writing a resume objective for a public safety dispatcher position, highlight any experience or qualifications you have in communication, multitasking, problem-solving, emergency response protocols, and other relevant areas. Be sure to include specific examples of how you have used these skills in previous positions. For example: “Experienced public safety dispatcher with 8+ years of experience in communication and problem-solving seeking to leverage excellent multitasking abilities to support efficient dispatch operations at ABC Company.” Additionally, be sure to use key words from the job description to showcase your understanding of what is required for the position.

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Top 17 Public Safety Dispatcher Resume Objective Samples

• To leverage my expertise in emergency response, communication, and problem-solving to provide efficient public safety dispatching services.
• To use my knowledge of law enforcement procedures and protocols to ensure the safety of the public.
• To utilize my strong communication skills to effectively respond to emergency calls and coordinate resources.
• To help protect citizens by providing prompt and accurate dispatch services in a fast-paced environment.
• To apply my experience with radio communications and computer systems to ensure seamless operations.
• Seeking an opportunity to use my excellent customer service skills as a dispatcher for a public safety organization.
• To contribute my exceptional multitasking abilities in a role as a public safety dispatcher.
• To employ my knowledge of emergency medical services (EMS) protocols in responding to emergency calls.
• Looking for an opportunity to leverage my organizational skills in managing multiple tasks as a public safety dispatcher.
• To provide reliable customer service while maintaining high standards of professionalism as a public safety dispatcher.
• To use my ability to remain calm under pressure while responding quickly and accurately to emergency situations.
• Seeking an opportunity to utilize my training in crisis management techniques when responding to emergency calls as a public safety dispatcher.
• Aiming to use my experience with data entry, recordkeeping, and filing systems within a role as a public safety dispatcher.
• Utilizing excellent interpersonal skills when interacting with callers during emergency situations as a public safety dispatcher.
• Applying strong attention-to-detail when entering information into the computer system for accurate dispatching services.
• Aiming for an opportunity where I can apply my knowledge of police codes, laws, and regulations when responding to calls as a public safety dispatcher.
• Seeking an opportunity where I can utilize both verbal and written communication skills when dealing with callers on behalf of the organization’s mission statement

How to Write a Public Safety Dispatcher Resume Objective

A public safety dispatcher resume objective is a crucial part of your resume, as it outlines the skills and qualifications that you bring to the position. It should be concise yet comprehensive enough to demonstrate why you are the ideal candidate for the job. When writing your public safety dispatcher resume objective, remember these key points:

1. Highlight Your Skills: Provide an overview of your knowledge and experience in public safety dispatching. Include any certifications or qualifications that you have obtained, such as CPR certification or EMT training. Also, mention any unique abilities or experiences that may be relevant to the position, such as foreign language fluency or prior dispatch experience.

2. Demonstrate Your Commitment: Make sure to emphasize your commitment to public safety and dedication to responding quickly and accurately in emergency situations. Show that you understand the importance of working with other departments and agencies within the community to ensure effective communication and coordination during emergencies.

3. Focus on Your Goals: Finally, briefly outline your career goals related to this position and how they will benefit both yourself and the organization. Explain what you hope to achieve while serving as a public safety dispatcher and how it will help improve response times during emergencies.

By following these tips when crafting your public safety dispatcher resume objective, you can make sure that potential employers have a complete understanding of why you are qualified for this role. A well-written resume objective can help set you apart from other applicants and give them an idea of who you are as a professional before they even read your full resume!

Related : What does a Public Safety Dispatcher do?

Key Skills to Highlight in Your Public Safety Dispatcher Resume Objective

In the competitive field of public safety dispatching, it's crucial to stand out from the crowd with a compelling resume objective. This section of your resume is your first opportunity to catch a potential employer’s attention and make a strong impression. Highlighting key skills in your objective can significantly enhance your chances of landing an interview. In this section, we'll discuss the essential skills you should focus on to create an impactful public safety dispatcher resume objective that effectively showcases your abilities and qualifications.

1. Multitasking

A Public Safety Dispatcher is often required to handle multiple tasks simultaneously, such as answering emergency calls, coordinating with various emergency services, and documenting incident details. Therefore, having strong multitasking skills is crucial for this job role. It ensures that all tasks are handled efficiently and effectively even under high-stress situations. This skill in a resume objective demonstrates the candidate's ability to manage and prioritize multiple responsibilities, which can increase their chances of performing well in this role.

2. Active Listening

A Public Safety Dispatcher needs the skill of active listening because they are often the first point of contact in emergency situations. They need to be able to accurately understand and process information given by callers who may be distressed, panicked or unclear. This skill is crucial in ensuring that the correct help is dispatched promptly and effectively. In a resume objective, highlighting this skill would demonstrate the ability to perform under high-pressure situations and make critical decisions quickly and accurately.

3. Decision-making

A Public Safety Dispatcher's role often involves making critical decisions in high-pressure situations. They need to quickly assess information, prioritize tasks, and decide on the best course of action to ensure public safety. Demonstrating strong decision-making skills in a resume objective can show potential employers that the candidate is capable of handling these responsibilities effectively.

4. Stress Management

A Public Safety Dispatcher often deals with high-pressure situations, including emergencies where lives may be at stake. Therefore, having strong stress management skills is crucial to perform effectively under such conditions. This skill is needed in a resume objective to show potential employers that the candidate can handle intense situations calmly and make critical decisions quickly without being overwhelmed by stress. It demonstrates their ability to maintain composure, focus on the task at hand, and ensure smooth communication between public safety officials and those in need.

5. Geographic Knowledge

A Public Safety Dispatcher needs to have a strong geographic knowledge as they are responsible for coordinating emergency response services to specific locations. They need to understand the layout of the areas they cover, including streets, landmarks, and jurisdiction boundaries. This allows them to dispatch help quickly and accurately, ensuring timely assistance in emergency situations. Including this skill in a resume objective demonstrates an understanding of this critical aspect of the job and can make a candidate more appealing to employers.

6. Computer-Aided Dispatch (CAD)

A Public Safety Dispatcher often needs to handle multiple emergency calls and coordinate with various emergency services simultaneously. Computer-Aided Dispatch (CAD) is a crucial skill for this role as it allows the dispatcher to effectively manage and prioritize these calls, track the location of responders in the field, and provide them with necessary information swiftly. Knowledge of CAD systems demonstrates a candidate's ability to perform these tasks efficiently, making it an important skill to include in a resume objective.

7. Radio Communication

A Public Safety Dispatcher needs to have strong radio communication skills as they are responsible for receiving and transmitting critical information quickly, accurately, and clearly. They use radio communication to coordinate emergency responses, inform law enforcement officers or firefighters about the situation, and provide instructions or information. This skill is crucial for ensuring effective communication during emergency situations which can ultimately save lives. Therefore, highlighting this skill in a resume objective will demonstrate the candidate's ability to perform key job duties effectively.

8. Incident Prioritization

A Public Safety Dispatcher needs the skill of Incident Prioritization to effectively manage and respond to emergencies. This skill is crucial in determining the severity of incidents and allocating resources accordingly. It helps ensure that the most critical situations are addressed first, potentially saving lives and reducing harm. Including this skill in a resume objective demonstrates an ability to make quick, sound decisions under pressure - a key requirement for success in this role.

9. Crisis Intervention

A Public Safety Dispatcher often deals with emergency situations where individuals may be in a state of panic or distress. The skill of crisis intervention is crucial as it equips the dispatcher with the ability to effectively communicate, deescalate situations, and provide necessary assistance during emergencies. This skill demonstrates the dispatcher's ability to maintain composure under pressure, make critical decisions swiftly, and manage situations that require immediate attention - all of which are vital in ensuring public safety.

10. Emergency Medical Dispatch (EMD)

A Public Safety Dispatcher is often the first point of contact in emergency situations. Having Emergency Medical Dispatch (EMD) skills is crucial as it equips the dispatcher with the ability to provide immediate and appropriate instructions for medical emergencies over the phone before the arrival of professional help. This skill can help save lives, stabilize situations, and ensure effective coordination of emergency response teams. Therefore, including EMD skills in a resume objective demonstrates a candidate's capability to handle high-pressure situations, make quick decisions, and provide essential assistance during medical emergencies.

In conclusion, when crafting your public safety dispatcher resume objective, it's crucial to highlight your key skills effectively. This not only showcases your expertise and proficiency in the field but also sets you apart from other candidates. Remember, your resume objective is the first impression hiring managers get of you, so make it count. Showcase those skills that align with the job requirements and demonstrate your ability to excel in the role. By doing this, you increase your chances of landing an interview and potentially securing the job.

Related : Public Safety Dispatcher Skills: Definition and Examples

Common Mistakes When Writing a Public Safety Dispatcher Resume Objective

When writing a public safety dispatcher resume objective, there are several common mistakes that job seekers should be aware of. First, many applicants make the mistake of writing an overly generic resume objective. Public safety dispatchers have a unique set of skills and qualifications that should be highlighted in the resume objective. It is important to tailor the resume objective to reflect these specific qualifications and give potential employers an accurate picture of what you can bring to the position.

Another common mistake when writing a public safety dispatcher resume objective is failing to include relevant keywords. Many employers use applicant tracking systems (ATS) to review resumes, so it is important to include appropriate terms related to public safety dispatching in your resume objective. This will help ensure that your resume makes it through the ATS and reaches recruiters for consideration.

Finally, many applicants fail to provide enough detail in their resume objectives. It is important to describe specific skills and qualifications that you possess that make you an ideal candidate for the position of public safety dispatcher. Providing concrete examples of how you can contribute to the role will help demonstrate your value as an applicant and show recruiters why they should consider you for the position.

By avoiding these common mistakes when writing a public safety dispatcher resume objective, job seekers can increase their chances of standing out from other applicants and ultimately getting hired for their dream job as a public safety dispatcher!

Related : Public Safety Dispatcher Resume Examples

The right resume objective for a public safety dispatcher should focus on how the applicant will use their skills and experience to help the department provide effective services, while the wrong resume objective might be too vague or focused too much on the applicant's personal goals.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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Dispatcher Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the dispatcher job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Work together with drivers, dispatchers and management to create the most effective delivery routes and delivery schedules to maximize driver efficiency
• Participates in feedback sessions with management to improve service level performance at customer sites, including high incidence
• Utilize systems to assign work, reassign work or balance work ensuring technicians are busy at all times
• May recommend to management improvements in procedures to improve customer service
• Work with route managers to establish and monitor productivity and safety targets for each driver
• Addresses any customer issues and/or provides resolution to problems that are within the scope of work or will, otherwise, engage management for help
• Monitor the workflow of dockets between teams that can impact your team. Capture and drive improvements to ensure optimal workflow
• Performs daily routing of field service work orders using established workforce management system
• Provides coordination of schedules and directs work of Dispatchers in absence of Manager; works closely with Manager to administer the Dispatch function
• Manages technician routes using established workforce management system to ensure customer commitments are met (i.e. install and service calls)
• Interprets data from the established workforce management system to identify current and potential scheduling problems
• Tracks network trouble and repair. Provides telephone assistance and support to Technicians during troubleshooting and repair
• Makes suggestions and recommendations to Supervisors and Manager in an effort to continually improve customer service operations
• Maintain and manage a positive work environment by interacting in a professional and polite manner with guests, team members, and park management
• Extensive product knowledge or the ability to obtain product knowledge
• Demonstrated ability to making decisions, learn quickly, thinking rationally and exercising good judgment. Work effectively in diverse team environment
• Excellent computer skills; able to navigate multiple programs and windows at once. Comfortable in multi-screen environment
• Outstanding communication skills; strong ability to communicate effectively and professionally via e-mail, telephone and 2 way devices
• Solid ability to pay close attention to every detail
• Good knowledge of basic computer programs such as Microsoft Word, Excel, and data entry
• Very good verbal and written communication skills, capable of operating common office equipment, and computer-literacy should include basic keyboard data entry
• Solid ability to be results-oriented that makes a difference, taking initiative to make things happen, accepts accountability and has a “can do” attitude
• Solid ability to work in a team environment along with the ability to work independently with minimal supervision
• Solid ability to exercise good judgment and discretion in selecting methods and techniques for obtaining solutions

15 Dispatcher resume templates

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• Strong communication and interaction skills (written and oral)
• Able to act independently and work within tight schedules
• Effective and competent office management and organization skills
• Excellent computer and software knowledge essential
• Proven analytical, evaluative, and problem-solving abilities
• Extensive experience working in a team-oriented, collaborative environment
• Responsible for the entire accurate completion and check-in of the customer Work Order in ICOMS . This includes all equipment provisioning with High Speed data, eMTA phone modems, and converter boxes
• Assist Field Service technicians with trouble shooting, technical issues, and equipment updates
• Responsible for work management in metro and all outlying work areas which includes measurements to drive high job completion, accurate & on-time routing, & competitive comparisons vs. the divisions in the Region. This includes all work types including: service, SRO's, disconnects, installs, and restarts/upgrades/downgrades
• Responsible to assist technicians with accurate routes, calling customers to head off trouble calls, and routing service technicians in metro and outlying areas to maximize division results
• Provide technical support for customers on set-up, use of equipment, and how to order pay-per-view events.JOB REQUIREMENTS (EXPERIENCE/SKILLS REQUIRED)
• Minimum of three years customer service including two years of technical internet and phone support experience
• Excellent communication skills with the ability to communicate clearly & concisely with written and verbal communication
• Working knowledge of PC and MAC operating systems
• Working knowledge of internet browser software, email, digital video, computer/networking, and home phone wiring
• Strong Ability to multi-task and handle multiple tasks in different systems
• Must be able to organize, prioritize, make decisions, and work effectively and efficiently under deadlines
• Possess analytical thinking, problem solving, and sales skills
• Excellent customer service skill with the ability to handle and interact with all internal / external customer situations in a professional manner
• Strong computer skills are needed on a daily bases for Microsoft Word, Excel, ICOMS
• Experience in Digital Home Phone and High Speed Data with strong technical knowledge highly desirable
• Proven verbal, written, interpersonal, & teamwork skills are a must
• Timeliness, attention to details, excellent attendance, and flexibility to work overtime or change schedules
• Ability to perform effectively and independently in a multi-task environment
• Able to perform positively in a fast paced and changing work environment
• Excellent administrative, organizational and communication skills are required
• Two or more years experience in the telephone or cable industry preferred
• Knowledge of the end-to-end phone order flow process
• Knowledge in initiating service provisioning processes & coordinating with field technicians & external service vendors
• Knowledge of system operations including installation and troubleshooting
• 2-5 years experience of related industry experience or Time Warner experience
• Associates or Undergraduate degree in Telecommunications or Business is preferred
• Knowledge of cable system operation including installation, trouble-shooting, modem and network design
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Requires adherence to Time Warner Standards of Business Conduct
• Position must assist in maintaining the confidentiality of customer and business data at all times
• Supports field personnel with activation of customer premise equipment
• Works with various and moderately complex software platforms (as noted above)
• Interpret data from workforce management systems to identify current and potential field problems
• Handles calls from internal and external customers with a high degree of customer service and professionalism
• Cancels reschedules and reassigns work assignments for field technicians
• Research and identify unnecessary service calls related to discovered issues
• Informs and updates field technicians on work in their designated areas
• Makes outbound calls to TWC customers for dispatch and/or special project needs
• Enters follow-up tasks or referral tasks for field technicians
• Attendance must meet department standards
• Should exercise good judgment
• Must have solid verbal, written, organizational, and interpersonal communication skills
• Candidate must be flexible and trustworthy who is capable of accurately handling several actions/tasks simultaneously
• Requires ability to interpret, and follow methods and procedures
• High level of computer literacy required
• Perform daily routing of field service work orders using WorkAssure
• Manage technician routes using WorkAssure to ensure customer commitments are met (i.e. install and service calls)
• Assist field personnel with completing scheduled appointments within designated time frames and ensure that management is kept informed of potential problems
• Contact appropriate technicians to resolve system/plant outages by following established procedures
• Build work orders and confirm available schedule dates on referrals, new orders and reschedules for technical personnel in accordance to established procedures
• Contact customers to confirm scheduled appointments and verify plant up when outages are reported fixed
• Log and disseminate information regarding plant down (planned and unplanned) to all appropriate field and customer contact personnel
• Assist customer service with escalated request in a timely fashion
• Contact customers to confirm scheduled appointments, trouble shoot and verify plant up when outages are reported fixed
• Schedule, route and assign work orders in a timely manner
• Prepares monthly departmental reports and submits to supervisor
• Promotes good customer relations through telephone contact within compliance of established company policies and procedures
• May communicate pertinent information including customer service issues, outages, etc., to other systems
• Inform supervisor as necessary
• Maintain a professional attitude and appearance
• Perform other related duties and tasks as assigned
• Computer experience required. Knowledge of Icoms Billing System and familiarity with Microsoft Office Suite preferred
• Customer service & workforce management experience preferred
• Must possess the ability to communicate clearly and effectively in a courteous and professional manner with customers and other employees
• Must be assertive, independent, and reflect confidence in others and deal diplomatically with hostile and pressure situations
• Anticipate, Identify, Prioritize,& Resolve/Eliminate problems through effective delivery planning and scheduling
• Schedule and maintain support for dispatch of Field Technicians, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs
• Record and maintain files and records of customer requests, work requests and tickets as well as services performed, charges, expenses, inventory, and other information as needed for dispatch function
• Knowledge of Arris, Unified, IssueTrak and Tech-director
• Prefer Knowledge of dispatch operations, and use of dispatch common tools
• Ability to read, analyze, and interpret common scientific and/or technical journals, financial reports, and legal documents
• One or more years of experience working in a fast-paced customer support environment requiring heavy telephone, e-mail, or face-to-face interaction required
• Excellent verbal, written and interpersonal communication skills required
• Pleasant telephone manner and proven ability to promote a positive company image on a consistent basis required
• Ability to prioritize, organize and perform multiple tasks simultaneously required
• Ability to learn quickly and apply that knowledge, along with the ability to work in a team environment is required
• Ability to quickly acclimate to change
• Ability to work all shifts including evenings and weekends required
• Knowledge of CSG and CSG’s WorkAssure or other computerized workforce management application is preferred
• Technical aptitude or working knowledge of cable, internet / modem preferred
• Update, create, clear work order requests from field pesonnel. Process payments
• Route same day work to field personnel via workforce management
• Process email & IssueTrak requests
• Maintain daily technician logs to ensure proper update of each work order
• Answer incoming text messages and phone calls
• Ability to troubleshoot and correct issues related to provisioning (send hits, OMSe)
• Ensure reliable exchange of information between other departments and field personnel
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Demonstrated ability to use ICOMS, Unified, Issue Trak, email, IM, MS Excel & Word
• Basic understanding of Unified/ATG tools and provisioning (Bin files, IP addresses)
• Basic Phone, HSD & Video troubleshooting abilities
• Understanding of OMSe phone provisioning
• Ability to support the department efforts 365 days, including holidays
• Build and maintain positive relationships with internal and external customers on an ongoing basis
• Project a positive attitude and be a team player
• Basic PC and data entry skills (alpha and numeric)
• Ability to handle multiple tasks (i.e. typing, data entry, answering phone, reading screen print, etc.)
• Good verbal communication, organizational, problem solving and interpersonal skills
• Ability and willingness to work flexible shifts with minimal supervision
• High school diploma or general education degree (GED); or zero to three months related experience and/or training; or equivalent combination of education and experience
• Technicial plant knowledge
• Performs daily operations of WFM system, ICOMs, Digital phone tools making sure that the field personnel including Operations, Engineering, and Sub-Contractors, following procedures and performing on their shift
• Demonstrate the ability to multitask by prioritizing varying workloads and effectively allocation company resources
• Answers incoming ACD lines helping the field personnel with the customers, resolving work-order issues, which includes; verifying services, order modifications not able to be made from the technician’s laptop
• Activating cable cards, cable modems, balancing customer premise equipment, OMSE issues, Modify Workorders, and other addressable equipment providing field help and customer questions in a professional and courteous manner
• Defines problems and provides solutions relative to the daily operation of the department. Including daily strategies to ensure all department goals are met and productivity is at a high level
• Ensure appointment timeframes are met and reorganization of work to accommodate delays and relay delays to customers
• Understands zones and sub zones set up in WFM and ICOMS
• Partners with the technicians to communicate/updates customers about appointment times
• Monitor the pending calls and maps in WFM and Sagequest to efficiently move work to the closest skilled technician
• Ensures each job is completed and correct any orders prior to overnight processing
• Read and respond to text messages sent in by technicians including adding and transferring equipment, adding solution codes and resolving orders
• Works closely and professionally interdepartmentally as well with other departments to ensure completion and tracking of all fieldwork
• Requires ability to maintain and enhance working knowledge of the continually changing trends in consumer electronics which includes but is not limited to cable card, fiber optics, audio/video/telephony technology, Road Runner, internet access and Electronic Field Management Systems
• Must possess excellent verbal communication skills (this includes the ability to communicate effectively, tactfully and courteously with all internal and external customers)
• Must possess minimum one year of Windows based computer experience (Microsoft Office)
• Must be able to continuously learn and retain knowledge of new services and promotions being offered by the company
• Must be able to work flexible work hours and be available for overtime as required by business operations
• Must be able to answer telephone calls at levels set by department standards
• Understanding of RF; Basic cable, HSO, Digital Phone, and DSAM experience preferred
• Work Force Management experience preferred
• Management reserves the right to add or change duties and job requirements at any time
• A minimum of one to two years experience in customer service with a basic understanding of customer service is required
• Two to three years’ telephone customer service experience in a fast paced customer oriented office preferred
• PC experience required
• The ability to read maps
• Demonstrates self-motivation and is able to perform effectively and independently in a multi-tasking environment
• Possesses excellent communication, leadership, and organizational skills
• Requires ability to effectively defuse emotionally charged situations with customers or technicians over the phone
• Requires ability to exercise good judgment (keeping in mind company policies and procedures as guidelines) in scheduling installer/technician calls and satisfying customers’ wants and needs
• Requires ability to think through a problem, analyze and break it down into parts to resolve or come up with a logical solution
• Requires ability to work in a fast paced environment
• There is a constant heavy flow of information in the Field Operations area therefore quick, clear and concise answers to all types of questions are important
• Knowledge of the job, patience and a good attitude are key elements in the day-to-day functions
• Flexibility and dedication are important because this department runs 24-hour/seven days a week
• Requires ability to be watchful, to anticipate, act quickly and maintain mental focus
• Ensures installation/service routing
• Answers inbound calls from technicians, installers and contractors to close out work orders
• Ensures proper coding on accounts to pay the technician and proper customer billing
• Enters customer adjustments as needed
• Adds equipment to the account and properly balances all services
• Provisions modem in OMSe on digital phone Troubleshoot equipment through NYROC and NSM tools
• Performs “not at home” verifications
• Closes drop bury and disconnects from information submitted by the Field Groups
• Answers inbound help line request calls and interfaces with Field Groups to resolve issues. · Routes any escalations to the proper field group
• Closes installation quota on a daily basis and manages service quota throughout the day
• Handles escalated and in-depth field issues
• Utilizes work force planner to schedule, route and distribute Field Group work orders
• Monitors work order completions throughout the day communicating levels of timeslots with Field Groups
• Performs quality control checks on service calls to minimize unnecessary truck rolls
• Contacts subscribers to confirm service appointments as well as take corrective action to resolve concerns prior to the technician arrival
• Cooperates with co-workers
• Responds politely to customers
• Works as a member of a team
• Accepts change in a productive manner
• Performs other duties as assigned. Required Qualifications
• Proficiency in computer applications required
• Ability to read and write in English and use arithmetic skills to accurately complete daily work orders and other paperwork required
• Strong written, verbal, and interpersonal communication skills required to effectively communicate with management, co-workers, and customers required
• Ability to work in a high-pressure environment
• Ability to be neat with self and conducts self in a respectable, responsible, courteous manner required
• Portrays a cooperative and positive attitude toward customers, employees, and the Company
• Ability to work hours outside of normally scheduled shift with little or no advance notification required
• Previous dispatch or cable/technical experience preferred
• Knowledge of basic electronics/electricity preferred
• Ability to multi task in high pressure environment · Good verbal, written and interpersonal communications
• Ability to handle all customer service inquiries through effective communications, organize and implement several responsibilities simultaneously
• Ability to maintain customer and personnel information in a confidential and professional manner
• Using established procedures, notifies and updates Field Technicians on work/tasks or referrals in their designated areas, e.g. assist fix agents with system/plant outages
• Navigates the billing system to build or edit work orders and confirms schedule availability for referrals, new orders and reschedules for Field Technicians, in accordance with established procedures
• Completes, cancels or re-assigns work assignments for Field Technicians and safeguard operations by informing management of potential problems
• Handles in-bound/out-bound calls for both internal and external customers and provides exceptional customer service
• Contacts customers to confirm scheduled appointments, performs basic (Level 1) troubleshooting and verifies the plant is restored when outages are reported as resolved
• Logs information regarding plant outages (planned and unplanned) and disseminates to all appropriate field and customer contact personnel - Researches and identifies unnecessary service calls related to known issues
• Works with various and moderately complex software platforms
• Assists Call Centers with escalated requests in a timely fashion
• All Residential Dispatchers must successfully complete the Time Warner Cable Residential Dispatcher training program, which includes virtual classroom learning, field training, and evaluation of individual work within the established workforce management system and billing system, within six months of their hire date
• Must effectively perform multiple tasks simultaneously and constantly throughout each workday using various communication methods
• Must possess relevant knowledge of, and be able to effectively utilize, desktop computer hardware and software
• Must be able to understand signal levels of various resources to troubleshoot various problem types
• Must be able to use various electronic devices for in-bound and out-bound communication while providing exceptional customer service (e.g. email, phone, text and in-person skills)
• Must be able to use online knowledge systems and search for reference procedures and work aids (i.e. paperless resources)
• May be required or called upon to assist in on-the-job training of other Field Dispatchers as necessary
• Dispatch tasks and incidents to team members
• Escalate to L1, L2 or L3 accordingly
• Improve process and work practices
• Work closely with QA to suggest improvements in support process and efficiency gains
• Actively engage in various improvement opportunities
• Act as 1st level support for the tools when taken out of rotation
• Handle user communication and manage escalations
• Raise and follow-up on change requests
• Initiative to drive things proactively without supervision
• At least 2 years of experience in IT preferably as dispatcher and/or QA in Service Desk, Help Desk or similar support group
• Experience working with Remedy, HP SNOW, JIRA or similar ticketing system
• Great work organization and ability to work on priorities
• Ability to identify and solve technical issues
• Be confident when communicating with people at various levels of seniority
• Process oriented approach
• Some knowledge about software development methodologies
• Good English language skills is a must
• Being single point of contact for other teams and clients requests (hw,sw,packaging)
• Lead resolution of issues and/or, collection of project requirements
• Coordination and follow up of projects
• Be the link to IDC Poland for scripting/packaging
• Coordination international teams for operational items
• Continually match workload and resource skill to optimize deliverable execution
• Ensure team mailbox and other queues are handled
• Lead the implementation by training the team on recommended processes and monitor compliance of new processes
• Monitor and report Key Performance Indicators of the team
• Analyze metrics to identify trends, make recommendations to improve operations
• Support & advise Team leader
• Maintain awareness of lock and unlock protocols for various locations
• Answer all phone calls, helping customers through to completion of their problem of local security issues
• Answer radio calls and dispatch with a clear and professional demeanor
• Properly format visitor requests to enter into the management system
• Maintain awareness of and rotate duties through both Glendale and Burbank properties
• Maintain proficiency of GSCC systems for incident management, emergency notification, visitor management, camera management, and door management systems locally
• Produce local daily activity logs
• Maintain knowledge of Unified Incident Command Team activation protocols
• Manage multiple phone calls and radio channels
• Dispatch security, fire and medical resources
• Use incident management software
• Commitment to strong customer service mindset at all times
• Check email in a timely manner
• Dispatches and routes statewide field personnel via text, e-mail, or telephone for work orders and tech calls
• Knowledge of typical work orders and service calls
• Thorough knowledge of statewide service areas and street locations
• Routes AM statewide foremen changes & ensures a first job of the day exists for all field service reps
• Able to understand and utilize WorkAssure’s tech director for field service rep status and job support
• Closely watch and reassign jobs in WorkAssure if field service rep is running late or job is in jeopardy
• Communicate, review, clarify, and update work orders/tech calls for statewide field service reps with billing problems or requests that cannot be done on the tablets
• Assists statewide techs with real-time activity alerts and real-time fleet mapping with SageQuest
• Performs hand-offs within and outside his/her group for lunches, breaks, and shift changes
• Works closely with the TOC to understand area outages and maintenance
• Interacts with ATS group for technical background issues and other related dispatch information that needs to be related to them
• Able to verbally communicate in a clear and concise manner instructions to field personnel
• Develops and interacts with statewide foremen to bring collaboration of field and dispatch efforts to a maximum efficiency level
• Utilizes Avaya soft/hard phone and is on the statewide hunt group. Also uses the computer to do emails and text as well as cellular phones to dispatch calls
• Schedules, routes, and reschedules installation and service calls for customers
• Contacts customers on pre-call basis by telephone for the field service rep
• Utilizes computer to track calls
• Prepares and maintains reports and other information on customer service calls and field service rep statuses
• Updates day of crew stats, on-time arrival logs, and start of the shift database on a daily basis
• Files and emails reports electronically
• Contacts customers in order to ascertain satisfaction
• Follows up with customers on the telephone to see if work has been satisfactorily completed
• Utilizes excellent listening skills to hear and understand the customer
• Thorough knowledge of cable product and services
• Able to verbally communicate resolution
• Receive and take ownership of escalations via all agreed channels
• Co-ordinate high severity or complex incident resolution activities, attend restoration meetings
• Assign incoming tickets to IRT or Focus team members based on SLA/Severity/Technology, ensuring that workload is matched with staff ability
• Track dockets for SLA and reallocate resources as required to ensure all SLA’s are met
• Own and maintain the workflow process for the team to ensure all work is able to be captured and completed within SLA
• Ensure all tickets have a root cause identified
• Ensure that all resolved tickets have appropriate information entered, including root cause and SLA exception information if appropriate
• Ensure that all tickets currently assigned are updated daily
• Be an active participant in the GDF continuous improvement program
• Work on-call, critical situations, and projects as required
• Provide mentoring and SME support to IRT staff
• As required, ensure currency and adherence to IBM security policies
• Under limited direction, manage ticket flow for the Incident Response team
• Ensure that incorrectly assigned tickets are returned to originator in a timely fashion with warm handover if appropriate
• Assess tickets as they arrive to the Incident Response queue and determine the most appropriate assignee based on workload, skill set, and the urgency of the ticket
• Ensure existing tickets are updated daily, and resolved tickets are closed in a timely fashion
• Report on team activities and ticket trends as required by team leader or manager
• Assist in team administration tasks such as
• Generating rosters,
• Updating procedural documents,
• Updating team rooms
• Conduct daily stand up meetings with team
• Provide a single point of contact for all members of the Incident Response team via phone, email and sametime. Escalate issues to team leader, manager or focus team as required
• Participate in critical situations and other special events as required
• Provide on-call support as per the defined on-call roster
• Provide cross-team support with other Intel teams
• Adhere to IBM security policies including
• Adhere to and ensure full compliance with our ITCS300 workplace security policy
• Assist with CERT emergency anti-virus measures –as notified from time to time by your Line Manager
• Adheres to IBM’s Business Conduct Guidelines. Eg. Security compliance
• Policies outlined in SARM training (SARM1079, 1188, 1200-1202)
• Preferred minimum education: 2 year technical or associates degree in a relevant course of study (e.g. CIS computer information systems, CIT computer information technology) or equivalent IT experience
• Minimum of 2 to 3 years work experience as a Server Administrator or equivalent IT experience
• Training and experience in Windows Active Directory, Citrix, and VMWare desirable
• Training and experience in ITIL or other Quality Management framework or standards methodology desirable
• Good experience with Problem and Change management tools preferred
• Strong skills and experience in MS Excel
• Experience with MS Office tools, especially Word and Powerpoint
• Fulfill time sheet and claim focal point role
• Fulfill Education focal point role
• Help Spanish job transfer with translating the supporting documents and also with interpreting during calls and meetings
• 1-2 years experience in relevant position
• Answer multi-line phones, directing calls to appropriate staff, answering questions, and taking messages as needed
• Coordinate appointments for our customers
• Greet and provide directions or information to customers
• Provide effective and courteous service to all visitors and existing employees
• Available to work on administrative activities and other management requests
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold
• Work closely with the Service team to ensure a great experience for employees and customers
• Provide superior customer service while interacting with our internal and external customers
• Answer a multitude of telephone and radio calls; determine nature of calls; refer to appropriate department or personnel
• Periodically direct guests to the appropriate area or department while providing superior customer service
• Answer a wide variety of standard/routine questions; respond to emergencies; dispatch appropriate personnel; report problems related to building, lift or electrical maintenance, grooming, skiing services, police, ambulance and helicopter requests
• Act as communications center for department via radio to monitor and coordinate daily activities, emergency responses. Monitor all radio communication to keep up to date on activities and to dispatch calls and messages. Dispatch company vehicles
• Maintain various logs and other records related to assigned duties such as: power on and off to all lifts, lift openings and closures. Line checks, mechanical and electrical problems, skiing service, grooming and snowmaking positions
• Prepare, update and maintain various reports such as: daily operations, security related reports, accident reporting
• Perform various clerical tasks related to department operations
• Adhere to Vail Resorts Guidelines including Grooming and Dress Code Policy
• Three to five years of relevant organizational and administrative experience, or a combinations of education and experience from which comparable knowledge and skills are acquired
• Basic typing and clerical skills
• Ability to learn a wide variety of information about department operations quickly
• Ability to make decisions quickly and calmly in emergency situations
• Broad base of general clerical and office management knowledge and skills
• Experience in organizing and maintaining moderately complex filing and records systems
• Ability to deal effectively with a wide variety of company personnel, guests, clients and various outside firms and organizations
• Able to multi-task in an effective manner
• Knowledge of Park City trials and lifts
• Associate's Degree or in lieu of a degree 2 years of customer service experience in a call center environment
• 2 years of experience using Microsoft Office, including Word and Excel (data entry)
• Bilingual Spanish or French strongly preferred (English/Spanish, English/Portuguese or English/French)
• Track all activities of each shift
• Monitor all radio communications (Public Safety, Physical Plant, MASCO, and Boston PD)
• Monitor all cameras. Notify Systems Manager of any malfunctions immediately
• Monitor Simplex Fire Alarm Panels
• Answer all phone lines (standard, TTY, and emergency)
• Enter all shift activities in A.R.M.S. Reporting System
• Log into Lenel Alarm Monitoring System
• Check email for One Pass Information
• Systems Checks (Monitors, DVRs, Satellite phone) and record in log/checklist
• Radio checks of all shift personnel at the beginning and middle of each shift
• Fixed Post Equipment checks within the first hour of the shift
• Check emergency phones once a week. Notify Systems Manager of malfunctions immediately
• Dispatcher Tours: To be performed once per month to determine any problems or issues with cameras, door alarms, or other security equipment that may require maintenance or repair
• Will access Criminal Justice Information System (CJIS) as ordered by the Officer In Charge (O.I.C.)
• Individual must be able to effectively speak, read and write reports in English
• Have a basic knowledge of fire alarm systems
• Must be able to wear the required uniform
• Ability to maintain control and decorum during emergency situations
• Must successfully complete the Public Safety Communication Certification Training
• Demonstrated capacity to develop & maintain effective working relationships with individuals & organizations reflecting a broad range of identities, perspectives & experiences
• Associates degree or 2-3 years related experience
• Previous experience as a Dispatcher preferred
• Must have a comprehensive knowledge of computer programs
• * Application Instructions Specific to this Position ***
• Dispatch all outbound truckload shipments to carriers for timely delivery to our customers
• Review shipment requirements to insure the appropriate carrier and mode is used to minimize freight cost
• Responsible for the creation of shipping documents for both domestic and International shipments
• Assist Transportation Manager in maintaining good carrier relations and communications
• Manage/Maintain the daily shipping schedule and provide monthly reports to the Transportation Manager
• Work with Accounts Payable on SAP document corrections
• Work closely with sales, customer service, and our carrier base to insure the efficient delivery of our goods
• Support/fill in for other shipping office staff. Cross training required to be able to do all job tasks
• Responsible for the expenditure of approximately $5 million per year
• Education: High School diploma or GED required
• Two to five (2-5) years of previous experience dispatching
• Knowledge of computer systems and previous experience with programs such as Microsoft Office suite
• Understanding of math, written, and reading skills
• Solid problem solving skills
• Excellent organizational, verbal, and written communication skills required
• Strong time management and follow up skills
• Ability to work under pressure to complete assigned tasks under stressful situations
• Communicating with diners, drivers, and restaurants
• Identifying and preventing potential issues with deliveries
• Ensuring orders are delivered on time
• Minimum of High School diploma or equivalent
• Customer Service Experience-friendly, positive, can handle difficult situations
• Computer entry of data
• Phone calls - incoming and outgoing
• Excellent knowledge of deployment area
• Radio transmission - high volume and multiple channels
• Coordinate mass casualty incidents
• Customer relations (internal/external)
• Flexibility in work schedule – 24 hour company will require overtime, holiday scheduling, and weekend shifts as necessary
• Monitoring drivers to ensure pick-ups and deliveries are made on time; Efficiently route drivers
• Strong knowledge of assigned geographic routing territory
• Ensuring that all special delivery instructions are executed properly
• Reviewing and monitoring discrepancies daily
• Schedule deliveries with field agents
• Dispatching and monitoring of all jobs and incoming freight
• Coordinate pick-ups and deliveries locally
• Assure correct shipment handling by drivers
• Verifying and responding to client emails
• Monitoring shipment notes for pieces, times, and special instructions
• Monitoring paperwork from drivers for accuracy
• Coordinating / maintaining the dispatch board, ensuring that all special delivery instructions are provided to drivers
• Answering phones and providing directions to drivers
• Handle customer concerns in an quick and courteous manner, also to escalate unresolved issues to management
• Demonstrate professionalism on the phone and in the office
• Work together as a team with all departments and offices
• Complies with all appropriate policies, procedures, safety rules and regulations
• Assisting in the training of new employees
• Performs related duties as assigned
• Must be familiar with freight and courier procedures
• Computer savvy and comfortable in a fast-paced environment
• Ability to handle and direct Independent Contractors on various level
• Strong interpersonal skills, positive attitude & self-motivated
• Ability to communicate effectively both orally and in writing
• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
• Familiarity with World Courier services and operations
• Basic knowledge of Microsoft Word, Excel and inventory management system
• Manage busy inbound and outbound phone volumes with drivers, customer service and other World Courier offices
• Coordinate the recovery and tender of freight at local airports
• Monitor drivers to ensure customer pickup and delivery expectations are met
• Assist in the preparation of packaging materials and cold chain supplies when required by clients for pick up
• Monitor and maintain cold chain for all shipments arriving at the port
• Monitor clearance status and enter updated notes for Customer Service and origin offices
• Ensure that freight is recovered in a timely manner and all special delivery instructions are communicated to our drivers and followed
• Ensure that all Company and Regulatory policies and Standard Operational Procedures are followed
• Report all complaints, concerns and issues to management immediately
• Work well in a team environment
• Good organizational skills and attention to detail
• Ability to safely lift packages to 40 lbs
• Ability to work flexible a schedule including afternoon/evening/ weekends
• Ability to work occasional overtime as needed
• Receive and distribute orders to Food Servers evenly and efficiently
• Fire orders through Micros computers to kitchen lines for timely pick up
• Answer the phone in a professional manner
• Log all food service runs
• Add up total hours of service personnel for payroll and budgeting purposes at the end of each shift
• Help guests if they need expedited service due to an emergency
• Answer all questions the guest may have in a courteous manner
• Advise guests of time of delivery
• Maintain excellent working relationships with Food Servers, Runners, Buspersons, and other fellow employees
• Maintain all safety and sanitation standards
• At least 6 months of previous experience in Food and Beverage
• Previous experience in a high-volume room service operation, preferably in a casino environment
• Ability to manage multiple tasks and remain calm in very high-paced and stressful environment and work under pressure
• Ability to listen effectively and make strong judgement calls
• Working knowledge of entire room service menu and wine selection
• At least 2 years of experience as a dispatcher and in customer service
• Ability to operate multiple phone lines
• Ability to operate two way radios
• Working knowledge in HotSOS
• Working knowledge with Microsoft Outlook and Microsoft Excel
• Dispatch vehicles to licensed operators
• Review vehicle check sheets and sub-pool dispatch work sheets for accuracy
• Initiate vehicle rental agreements assuring completeness and accuracy
• Assure rental vehicles are inspected for serviceablity and cleaniess when returned
• Maintain radio communications with services drivers
• Operate public conveyance vehicles as required
• Responsible for shift workers in the absence of the section supervisor
• Resolve vehicle dispatch and rental issues with customers
• Answer telephones
• Perform general filing duties
• Assist customers with QOL vehicle reservations
• Associate Degree or in lieu of a degree 2 years of Customer Service experience within a call center environment
• Bilingual English and French both writing and speaking
• Excellent communication skills both written and verbal
• Must have knowledge of radio etiquette and be proficient in communicating on land mobile radios
• Must possess computer skills in Excel, Word, and Outlook
• Must be able to understand and follow written and oral instructions
• Education: A high school diploma or GED and successful completion of all required training courses and field work that led to certification
• Licenses and Certifications: Valid drivers’ license from home of record
• Security Vetting: Already possess an active DoD or DoS Secret clearance or be able to obtain a favorable Secret clearance prior to being hired. Must maintain eligibility for the duration of the contract;U.S. Citizenship required
• Language Skills: Must be able to fluently read, write, speak, and understand English
• Medical: Successfully complete and pass the medical and dental examinations as required by PAE and our customer for deployment to Kuwait. Must maintain physical and dental requirements for duration of deployment
• Utilizes a variety of communication tools to communicate, i.e. telephones, radios, computers, and pagers
• Assists to distribute and collect daily communication and transportation tools, i.e. phones, log books, etc. through sign in/out logs
• Receives requests and coordinates vehicle maintenance services with the maintenance administrators
• Collects and reviews daily pre and post vehicle inspections to ensure that they are complete, and that actions and follow-ups are in place for open inspection items
• Maintains vehicle maintenance logs and disseminates per specified process
• Facilitates information collection and dissemination for all extended scheduled trips
• Effectively communicates requests and information to/from transportation teams and customers
• Coordinates daily assignments and schedules for drivers and maintenance administrators
• Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules
• Assists with disseminating information to employees about changes in processes, policies, routes, and requirements
• Maintains files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
• Compiles data from multiple resources to develop associated reports
• Determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications
• Confers with customers or supervising personnel in order to address questions, problems, and requests for service or equipment
• Solicits updates and advises personnel about traffic problems and other delays such as construction areas, accidents, congestion, weather conditions, and other hazards
• Coordinate all efforts in conjunction with Leads, Supervisor’s, Managers and Secretary
• Conducts follow-up calls to ensure customer satisfaction
• Spearheads the resolution of customer concerns with management
• Must be very organized and effective in a high paced environment
• Must be able to work during snow events based on the customer’s needs
• Monitoring WorldSTAR screen 51 / 52 and dispatching accordingly, including confirming special delivery instructions are advised
• Monitoring WorldSTAR screen 53 to ensure that freight is recovered in a timely manner
• Assigning driver’s names in WorldSTAR screen 62 for exports
• Monitoring department / drivers for shipment drops to the airport and logging all Master Air Waybills
• Monitoring drivers to ensure pick ups and deliveries are made in a timely manner
• Monitoring and maintaining cold chain for all shipments on FDA hold
• Proficient knowledge of WorldSTAR applicable screens
• General knowledge of the airport and surrounding area
• Excellent communication skills and a team player
• Answer all incoming calls and prioritizing those calls by their importance. Document all information pertaining to the call in CAD and dispatch the appropriate personnel to the incident. Provides information to the Officer for report writing purposes. All information entered is time stamped for documenting purposes
• Monitor assigned radio channels for transmissions. As radio messages are transmitted and received from within the Dispatch Center, the Dispatcher assigned to monitor those frequencies will respond in the appropriate manner. Utilize the Delaware 10 code adopted by Christiana Care and Phonetic Alphabet
• Monitor Fire Alarm system, dispatch calls to the appropriate personnel and document all information pertaining to the call into CAD
• Monitor all CCTV cameras for Christiana Care Health Systems
• Ability to multi-task utilizing multiple systems and be in control of assigned position at all times
• Monitor Access Control Systems for Panic, Motion and Door alarms as well as Micro, and Reader Issues, within Christiana Care Health Systems. Dispatch the appropriate personnel or outside agency to the alarm activation. Document all information pertaining to the alarm into CAD
• Responsible for maintaining current log on for DELJIS and CJIS. Programs are used to assist Officers with pertinent information concerning persons or vehicles regarding their incident
• Monitor all elevators located within CCHS facilities. If an elevator malfunctions, the Dispatcher will gather the necessary information needed to advise the appropriate responding and/or responsible units
• Dispatch Transportation calls to the appropriate driver
• Receive and Dispatch Maintenance calls from 1630 till 0700 Monday-Friday and 24 hours on the weekends and document all information pertaining to the call into CAD
• Monitor Maintenance Alarms for Christiana Care Health Systems and notifies proper authority for that alarm
• Supplies information to and about the campus shuttle as well as the shuttle bus which provides transportation between Christiana and Wilmington Hospitals. Provides directions to Christiana Care Health Systems Facilities
• Two years prior dispatching or Public Safety job related experience
• Knowledge of all aspects of computers software systems, and be proficient in data entry
• Ability to deliver information accurately and efficiently
• Ability to multi-task and perform efficiently under stress with accuracy
• Ability to rapidly detect the nature and magnitude of emergencies
• Dispatcher or equivalent experience required
• Proficiency in using a Windows-based computer
• Keyboarding skills
• Bi-lingual proficiency preferred in some locations
• Expertise in software systems utilized by team (PDI, Smartbuy, Axxis, Insite 360, etc.)
• High school diploma, college degree a plus
• Strong math skills
• Comfortable communicating with staff at all levels of organization
• Experience using MS Office suite with intermediate skills in Excel
• Responsive to changing priorities, comfortable managing multiple projects simultaneously
• Critical thinker able to take initiative within team environment
• Some travel between Global office locations (Waltham MA, Branford CT)
• Monitors the ready line and communicates with all levels of Avis employees regarding the fluctuating car inventory and availability
• Oversees the entire lot coordination of cars and employees from check in area, Service Island, to ready line
• Assists Rental Sales Agents with counter sales by providing information on available specialty vehicles while retaining the proper amount of these vehicles for existing reservations
• Directs Lead Shuttle Drivers and Shuttle Crews to ensure smooth car movement and availability
• Assists internal and external customers with all inquiries and concerns in a professional and friendly manner both on the telephone and in person
• Assists/Advises customers with Emergency Roadside Service Calls, Vehicle Exchanges, Lost and Found inquiries, Lot Exiting Procedures, and with any other needs
• Follows and maintains Quality Assurance Standards as issued by the company
• One to Two Years Previous Customer Service Experience
• Strong Organizational Skills
• Strong Multi-Tasking Skills
• Greet guests in a positive, friendly manner and making them feel welcome
• Guide guests through all phases of their experience as they order
• Exhibit proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages
• Exhibit proper knowledge, selling techniques, and service delivery of menu items of every course
• Consistently follow sequence of service utilizing all proper procedures standardized by the room management
• Efficiently input guest food and beverage order into the Micros P.O.S. system
• Expedite guest food and beverage order to food server for delivery
• Anticipate the guests’ needs and responding appropriately with a sense of urgency
• At least 2 years of server experience in a similar, high-volume restaurant environment
• Working knowledge of food and wine and able to confidently speak on, as well as able to properly sell such items
• Working knowledge of computer programs, Point of Sale (POS) systems, Gocong, and Oepra
• Related experience in law enforcement, security, or dispatching
• Strong problem-solving and time management skills, as well as the ability to multi-task
• Demonstrated interpersonal, and written and verbal communication skills, as well as exercise diplomacy, and function efficiently under extreme conditions
• Requires sensitivity to issues of confidentiality
• Commitment to, experience with, and/or ability to work effectively with a broad spectrum of individuals from a variety of diverse backgrounds
• Ability to establish and maintain effective working relationships with associates, staff, public officials, civic and community groups, and the general public
• Answer all incoming calls concerning maintenance and repairs needed on Property and at off-site locations
• Input call details into the computer tracking system
• Assign work and message calls to Engineering employees
• Respond to the life safety system and fire alarm panel, locate the area of alarm and dispatch it to Engineering personnel to take action
• Record all personnel call-ins for the department
• Maintain the dispatch log of all activities performed throughout the day, including an accurate account of time and activities in emergency situations
• At least 6 months of previous administrative experience
• At least 6 months of previous experience in high-end/high-volume customer service
• Previous experience with two-way radios and multi-line phones
• Receive and document requests for vehicles and equipment
• Determine and select appropriate type and size of vehicle or equipment based on requirements
• Utilize telephone or radio communications equipment to transmit requests to crews or other personnel
• Provide route and destination information and instructions
• Prepare and maintain appropriate documentation on vehicles and equipment dispatched, gas and oil usage, mileage, repairs, passengers transported, accidents, etc
• Direct transportation operations as necessary to accomplish any valid requirement
• Cross train as a vehicle operator
• Knowledge of two-way radio and telephone operating procedures
• Good interpersonal, oral, and written communication skills
• Proficient in Microsoft Office software including Word, Excel, and Outlook
• Fluent in reading, writing, speaking, and understanding English
• Minimum two (2) years of clerical experience
• Prefer experience regarding scheduling and operation of motor vehicles
• Represent the Auction in a professional and courteous manner by ensuring that all transportation callers are greeted professionally and efficiently
• Contact customers to determine vehicle availability and condition, and efficiently schedule pick-ups and deliveries
• Coordinate and direct the safe and efficient transportation of customers and customer vehicles to and from the Auction and other designated areas
• Arrange for pick-up and delivery of vehicles within the standard timeframes prescribed by our accounts
• Receive and route telephone and radio calls in a courteous and efficient manner to the appropriate department personnel
• Dispatch commercial requests to UPS or other transportation companies
• Work closely with lot operations team and van drivers to coordinate drivers for local pickup & delivery
• Perform data entry and verify that transportation information is accurately recorded in the system
• Perform various clerical and administrative duties relating to transportation pickups and deliveries
• Assist with pick-up problems, including contacting the appropriate Auction personnel to resolve concerns promptly
• Perform other duties as assigned by manager
• Effectively route technicians to service calls maximizing efficiency and productivity using dispatch management tools in a manner that exceeds customer expectations and/or service level agreements
• Serve as the primary point of contact for technicians within a geographic market or territory
• Facilitate technician performance to maximize productivity and profitability through effective call clustering and routing to control cost, enhance efficiencies and meet commitments
• Effectively manage work in progress including pro-active management of all open service orders that need parts ordered, are in waiting for parts status or have other special requirements
• Build and solidify associate and customer relationships to increase customer satisfaction and retention
• Review and resolve escalated service issues and find unique and repeatable ways of solving issues
• 3+ years experience in dispatch, customer service and/or restaurant management
• Intermediate experience in Microsoft Office / Window based environment
• Ability to learn unique and proprietary software
• Ability to multi-task and prioritize with strong organizational and time management skills
• Previous SAP experience
• Confirm incoming appointments
• Assign appointment to technician based on skills and availability
• Map routes to ensure technicians complete their jobs in the most efficient way possible
• Reroute technicians as needed based on traffic
• When emergencies arrive, re-assign a new technician
• 2+ years of experience working directly with customers
• Strong aptitude for consumer technology
• Excellent listener, quick learner, and able to handle ambiguity
• Ability to work independently in a fast-paced and rapidly changing environment
• Excellent time-management, organizational, and prioritization skills
• Ability to communicate professionally, with maturity and self confidence
• Patience with dealing with customers that are slower to learn new technologies
• Flexibility with full-time schedule, including shift assignments on weekends/evenings
• Experience with scheduling services
• Experience as an in-home technician or retail store technology expert (e.g. Apple Genius, Geek Squad Double Agent)
• Ability to develop curriculum to teach peers and customers
• At least 6 months of experience and working knowledge of two-radios and handling multi-line telephones
• At least 6 months guest service experience
• Competency with Microsoft Office
• Working knowledge of basic computer skills and programs
• Answers all incoming calls concerning maintenance and repairs needed on property and at off-site locations
• Inputs call details into computer tracking system
• Assigns work and messages calls to Engineering employees
• Responds to life safety system and fire alarm panel, locates area of alarm and dispatches it to Engineering personnel to take action
• Records all personnel call-ins for the department
• Maintains dispatch log of all activities performed throughout the day including an accurate accounting of time and activities in emergency situations
• At least 6 months of administrative experience
• At least 6 months of high end/high volume customer service experience
• Manage technicians day of with work load ensuring on time arrival, Events and Exception for both residential and business customers
• Answer within the SLA all phone calls and emails from technicians and internal customers in a professional and courteous manor
• Create Install and Service calls as needed
• Manage the NBH process by calling and verifying with the customers
• Backfill loads if automated assignment does not have Tech Loaded with work
• Monitor Cases in ICM and action day of
• Sign on and off all computer and Avaya systems as required
• Ensure techs are signed in at start of shift
• Log any discrepancies using the web tracker tool
• Monitor task lists and individual tech work load
• Ensure all work orders/service orders are cleared off technicians summary by end of day
• Assist internal groups with questions regarding but not limited to technicians i.e. ETA, can tech return, give alternate phone number to tech, etc
• Monitor technician utilization and manage as needed
• Support Office Of the President requests and find best suited technicians for the job
• Liaise with Maintenance COE to query outages
• Take direction from management as required
• Adapt to consistent change
• Know, understand and adhere to all applicable health and safety regulations, both legislatively mandated and as outlined in company policy
• Minimum of 3 years Call Centre experience preferred
• Familiarity and understanding of CATV plant distribution; Digital Cable Terminal functions; Hi Speed functions preferred
• Demonstrated technical competence with MS Office
• Meeting all performance expectations in current positions including attendance and punctuality
• Proven ability to respond well under pressure, meet deadlines and handle multiple priorities
• Strong organizational skills with an attention to detail
• Excellent interpersonal and communications skills-including presentation ability
• Ability to operate effectively in a fast paced environment and adapt quickly to change
• Flexibility to work rotating shifts if required
• ACJIS policies and NCIC guidelines and Department of Public Safety, State and ADOT rules, regulations, policies and procedures applicable to position duties
• Enforcement Program policies, procedures and operating practices applicable to position duties
• Practices, procedures and protocol governing two-way radio communication, motor vehicle laws title and registration policies, procedures, fees, forms, applicable laws and regulations, software and databases, cash reconciliation and preparation of daily deposits
• Weight compliance and related mileage calculations, office procedures and best practices, operation of office machines, computers principles, conflict resolution, principles of problem solving
• Operation of two-way radio
• Computer terminal equipment
• Interpreting laws, policies and procedures
• Problem solving and conflict resolution
• Respond and react quickly, calmly and professionally to situations as they arise
• Use a computer terminal
• Perform and reconcile fee transactions
• Be a team player
• Solve complex problems,
• Understand and correctly interpret Arizona Revised Statutes, and communicate effectively
• Breakdown freight when it returns to office
• Monitor and maintain cold chain for all shipments arriving at the airports and freight held at office awaiting instructions/clearance for delivery
• Ensure that freight is recovered in a timely manner and all special delivery instructions and pickup instructions are communicated to our drivers and followed
• Ensure proper storage of shipments at airlines and office
• Must be able to work overtime as necessary
• Complete required training by due date
• Perform related/ other duties as assigned
• Knowledge, Skills, Abilities Required
• A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma
• (GED). Normally requires two (2) to three (3) years’ experience in a related field
• Ability to safely lift packages to 50 lbs
• Two years' experience operating radios, telephones and computers in an office environment working with multiple units OR one year experience operating radios, telephones and computers in an office environment working with multiple units and a dispatcher training certificate
• The flexibility to work a variety of shifts to include day, swing, night, weekends, and holidays to assist in 24/7 operations of the TMC
• Intermediate typing / keyboarding skills, 35 wpm minimum
• Efficiently perform multiple functions and provide customer service using a radio, telephone, computer, and in-person contact
• Strong interpersonal skills with the ability to communicate effectively to a diverse group of professionals and customers
• Experience working in a fast-paced environment and under stressful situations
• The ability to sit for long periods of time during emergency situations
• Pass a Washington State Patrol security background check
• Trip planning and scheduling as required by the Officers of General Electric Co. including
• Minimum 2 years aviation dispatching experience
• Must be willing to work the all shifts including the overnight shift
• Aviation meteorology experience
• Office coverage 7 days week/24 hours a day/365 days a year
• Experience with charter and/or fractional aircraft procurement
• PowerPoint, Word, Excel knowledge
• Knowledge of world geography
• Second and/or third language skills
• Knowledge and understanding of aviation scheduling software (FOS)
• Timely dispatches drivers each morning, assuring that each driver has the correct invoices and all drivers depart terminal in a timely manner
• Completes Absentee and Tardy Forms. Makes necessary data input into E-Time and ABC pay systems
• Provides driver and customer support via incoming phone calls to transportation department
• Maintains records and status in OBC, driver daily record of status records (DOT Logs), and driver Manifest records
• Designates vehicles according to factors, such as length and purpose of trip, freight, passenger requirements, preference of user, or other factors
• May makes route adjustments or accommodations for deliveries, based on time of departure, destination, and expected time of return
• May direct activities of drivers, using two-way radio or other communication and investigate overdue vehicles
• May confer with customers to expedite or locate missing, misrouted, or delayed routes, or damaged merchandise
• Maintain record of mileage, fuel used, repairs made, and other expenses. May also coordinate the issue of equipment to drivers, such as hand trucks, dollies, and blankets
• Other projects and responsibilities, as assigned
• Strong communication skills, may deal directly with customers and LRC
• Professional phone etiquette
• Base and Biggs East familiarity
• Basic computer skills, including knowledge of Microsoft Office programs
• Schedule flexibility for a 24/7 operation
• Excellent multi-tasking and organizational skills
• Familiar with DOT regulation
• Solve complex problems
• Prior dispatch experience preferred
• ACJIS certification is required to operate the terminal/Console
• 50% Daily dispatching and communication with owner operators
• 25% Monitors service performance, truck productivity, turnover, and daily operations reports
• 15% Manages driver requests and maximizes earnings with owner-operators
• 10% Monitors safety and DOT guidelines for their fleet
• Microsoft Outlook, Word and Excel experience
• Experience in the refrigerated trucking industry
• Knowledge of hours of service and DOT regulations
• Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work
• Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time
• Assist drivers with routing directions and directs them to perform special services when required
• Notifies District and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service
• Maintains high compliance to dispatch standard operating procedures
• Handles customer concerns and requests for information in an expeditious and professional manner
• Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills)
• Ability to read and interpret documents and instructions from customers and other team members
• Ability to perform work activities requiring cooperation and instruction
• Ability to work within the appropriate level of independence
• Ability to operate two-way and emergency radio systems
• Ability to use Microsoft Office Program and computerized routing software
• Ability to read road and street maps
• Bi-lingual abilities a plus
• Assigns motor vehicles and drivers for conveyance of request from customers
• Collect and compile data to generate reports as required, including generating employee weekly work schedules
• Collect and compile data for distribution to company and government officials
• Schedule equipment requests and coordinate staffing with management and customers as required
• Schedule bus and truck services for squadron movements based on data from the air flow sheet received from the terminal
• Schedule all preventative maintenance according to GSA-USN guidelines
• Cut, approve and complete work orders for scheduled operations jobs
• Track and file work requests, vehicle requests, drivers log sheets, DMV registrations, any data or paperwork that comes through dispatch
• Log every vehicle that arrives and departs from maintenance
• Check all drivers’ logs and trip-tickets for accuracy; return to driver if missing data
• Coordinate with customers to have their vehicles brought in on schedule for maintenance
• Maintain key control, record sheets, and credentials to drivers
• Records time of departure, destination, cargo, and expected time of return
• Investigates overdue vehicles
• May confer with customers to expedite or locate missing, misrouted, delayed, or damaged merchandise
• May maintain record of mileage, fuel used, repairs made and other expenses
• Washes and vacuums vehicles to maintain high standards of appearance
• Must have the desire and ability to learn Waste Management proprietary software applications
• Two or four year degree
• Ability to manage routes and drivers - think strategically about status and progress of routes and drivers
• Able to manage conversations with customers, drivers and leaders
• Two to five years experience in customer service or dispatch position
• Required to exert physical effort in handling objects less than 5 pounds rarely
• Education: High School Diploma or G.E.D. (accredited)
• Experience: Two years of relevant work experience (in addition to education requirement) dispatching in high-volume environments. Industry experience preferred (waste, transportation, etc.)
• Exceptional multi-tasking skills; experience in roles handling multiple time-sensitive tasks at one while maintaining a professional demeanor
• Able to handle high pressure environments and possess the capability to handle pushback
• Eager and able to learn WM proprietary software applications, utilized to enter ticket information and track daily activities
• Assigns drivers and vehicles to convey customer orders according to desired or anticipated delivery schedule; may direct drivers by two-way radio; may establish service or delivery routes for regular customers
• Confers with customers and/or sales staff in person or by phone to determine desired delivery times; creates daily/weekly master schedule to assist drivers and materials handling staff in planning their work activities
• Enters delivery assignment data into computer data base; records or files copies of orders received according to expected delivery time in dispatch log; processes documents on completed deliveries and forwards to office coordinator or receiving staff
• Maintains record of mileage, fuel used, repairs made and other delivery-related expenses
• Prioritize job responsibilities frequently due to aggressive deadlines and identify and resolve pricing and delivery issues to maintain positive customer relations
• Continually monitor load requests noting location for pick-up, delivery locations, pick-up dates and required delivery dates
• Identify and evaluate special needs in the method or mode of transportation, load planning, freight negotiations and carrier assignments based on customer requests and expectations
• Select carrier to be given the load and provide necessary details regarding load locations, time at which load must be picked up, destination locations and drop off times, load size and other pertinent information
• Bachelor’s Degree in Supply Chain Management Highly preferred
• Must be PC Proficient
• Must be able to work extended hours, holidays and weekends as needed
• Confers with plant production and yard personnel to establish delivery schedules according to factors such as truck capacities, distances to delivery site, and unloading times
• Confers with customer services representative regarding scheduled times for customer deliveries
• Generates invoices, delivery tickets, and related shipping documents
• Assigns drivers for scheduled deliveries of concrete products
• Generates reports of cash and charge sales
• Strives to meet customer expectations without exception and achieve highly positive customer satisfaction survey results consistent with strategic objectives
• Jointly coordinates with operations and sales to resolve problems and improve quality of service
• Develops working relationships with internal customers in order to ensure customer needs are addressed
• Records quantity of sand, cement, gravel, and water required for each mix on loading ticket
• Prepares invoices, delivery tickets, relating shipping documents, and assigns drivers for scheduled deliveries
• Prepares cash and charge sales reports for shipments from drivers
• Maintains radio contact with drivers to expedite deliveries
• 0-1 year experience preferred
• Scheduling and dispatching cement & fly ash deliveries and transfers
• Maximizing resources utilization giving priority to the dedicated fleet
• Ensuring on-time delivery performance and meeting customer specifications and expectations
• Calibrates loading and transportation capacity in Demand Fulfillment tool
• Resolves contingencies in operation in order to meet delivery commitments
• Updates order status in Demand Fulfillment tool
• Attends and actively participates in employee communication meetings
• Train other employees as needed
• Performs all work as assigned by supervisor
• Comply with all company policies and rules including safety regulations
• Ability to handle multiple tasks
• Ability to work flexible hours under deadline pressure
• Strong communications and analytical skills
• Proficient in MS Office, especially Excel and general PC experience
• Bachelors Degree or minimum 2 years of experience in logistics (dispatching)
• Experience in trucking or transportation
• Some SAP experience
• Must operate a computer proficiently
• Monitor all cameras. Notify Technical Operations Manager of any malfunctions immediately
• Check emergency phones once a week. Notify Technical Operations Manager of malfunctions immediately
• Must be able to effectively speak, read and write reports in English
• Basic knowledge of fire alarm systems
• Direct the work of assigned drivers
• Assign internal and contract drivers and vehicles to transport hydro carbon commodities
• Coordinate driver assignments according to customer requests in compliance with DOT regulations, Company practices and policies
• Must provide accurate information to customers and management on operation issues that may arise
• Communicate with customers to determine requirements and driver schedules and availability
• Maintains positive relations with customers and field personnel
• Notify drivers of assignments and enter assignment data into a computer database
• Coordinate field issues with Trucking Supervisor, Terminal Manager and Area Manager
• Accurately audit driver's logbooks, run tickets, trip reports, hourly pay sheets daily before submitting
• Initial contact person to respond to emergencies
• Assit operations on a 24 hr, 7 day per week when on call
• A minimum of a high school diploma or G.E.D. equivalent is required
• A Bachelor's degree or Technical degree is preferred
• A minimum of 2 years dispatch related experience is preferred
• Prove work knowledge of dispatching operations is preferred
• Must be able to work with minimum supervision
• The ability to perform basic mathematical calculations, such as, percentages, ratios and proportions to practical solutions is required
• Basic computer skills such as: opening, creating and updating content in MS Word documents and Excel spreadsheets is required
• Ability to assume responsibility, be flexible, perform duties and handle multiple tasks under potentially stressful and/or hazardous conditions
• The ability to effectively communicate in English, both verbally and in writing, with other individuals, teams, customers, and stakeholders of the business, at various levels of the organization, in a business like and professional manner is required
• Must be able to effectively deal with co-workers, field and management employees, regulatory personnel when needed, and contract personnel
• Assign internal and contract drivers and vehicles to transport crude oil
• Coordinate field issues with Trucking Supervisor and Area Manager
• Audit driver's logbooks, run tickets, trip reports, hourly pay sheets daily before submitting
• An Associates or Bachelors degree is preferred
• A minimum of 2 years dispatch related experience is required
• The ability to demonstrate conscientiousness, dependability and commitment to the role, team and company
• The ability to work in a fast paced environment with less definition, policy, and bureaucracy
• Accurately inputs tour data and guest information in the Company database
• Answers incoming calls, applying proper telephone etiquette, ensuring that an ongoing effort to provide exceptional customer service is made at all times
• Searches/researches guest names and tour history in company database
• Maintains accurate records and logs of all tour booking activity
• Responsible for completing all required company trainings and Compliance courses as assigned
• Adhere to company standards and maintains compliance with all policies and procedures
• Ability to learn new programs and type efficiently
• Ability to interpret policies, procedures, and manuals
• Ability to work as part of a team and/or independently with minimal supervision
• Current FAA Aircraft Dispatch Certificate required
• Thorough knowledge of applicable regulatory requirements including three years of dispatch experience with a Part 121 carrier
• Thorough knowledge of weather theory, charts, and reports in METAR format
• Satisfactory completion of the training, testing and checking requirements as defined in Virgin America's Flight Operations Training Manual (FOTM)
• Willingness and ability to work rotating shifts, rotating days-off, weekends and holidays, in a fast paced enironment
• Must pass a ten (10) year background check and pre-employment drug test
• Possess the entrepreneurial spirit of Virgin America
• Assess and dispatch service calls for Banking customers
• Receive incoming telephone calls for customers Nationwide for a variety of service requests
• Manage & Assist routing and scheduling of specific technicians in a certain region or state
• Assist the field team with call overloads and direction
• Prioritize and determine best available technician to complete job
• Maintain the quality, quantity, and timeliness of dispatch to customer needs, questions or problems
• Ensure proper communication with customer to gather all pertinent information for service call
• Consistently follow-up with customer to ensure completion and satisfaction
• Track all service calls and provide service call reporting and metrics to management
• Maintain service call logs and service manuals
• Provide administrative/back-up assistance to Service Supervisor
• Performs duties and responsibilities as described in the quality system
• Perform work according to the Field Operations Policy and Procedures Manual
• Perform other assignments as directed by manager in support of service operations
• Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office)
• Ability to think “Out of the Box” and be creative
• Self motivated, requires minimal supervision
• Knowledge of security hardware industry required
• Time management and organizational skills required
• Ability to be customer service orientated
• Proven knowledge of team development preferred
• High School Diploma or Equivalent, preferred to have at minimum of 2 year college degree
• 2 years dispatch, service management, call center, or field service support required
• Strong interpersonal, negotiation, communication, organizational and multi-tasking skills
• Excellent computer skills including: Microsoft Word, Excel, & Outlook
• Fire, Security and control equipment knowledge a bonus. Security experience preferred
• High School or Associate's degree or Military Pay Grade of E1 - E4
• Excellent follow through on daily tasks and projects
• Knowledge of D.O.T. regulations preferred but not required
• Dispatches and monitors the movements of customer's freight. Daily communications are customarily done via wireless tablets and/or cell phones, other interactive electronic devices or face to face
• Duties customarily involved in all aspects of pickups and deliveries and tracks shipments from inception through completion
• In charge of resolving any issues that may affect the scheduled times for pickup or delivery. These problems normally include mechanical problems with trucks, delays due to traffic or weather challenges or changes requested by the customer regarding times or locations
• Record incoming and outgoing calls and notes what actions were taken. Records are also generally kept that reflect information on the vehicles, freight charge bills, and estimated times of arrival
• Update changes in direction, destinations, freight or other factors are regularly recorded. If any mishaps occur or if there is an issue with a shipper or customer, these records may be useful in the resolution process
• Keen orientation to detail
• Knowledge of D.O.T. regulations "Is a plus
• Related experience is a plus!
• Communicate effectively to dispatch drivers using office phone systems
• Use a computer keyboard and operate in a mainframe and PC environment
• Read and use a road atlas, city maps, and other geographical software and/or other documents to assist drivers and insure minimum mileage
• Minimum of six (6) months scheduling or logistics experience
• Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs
• Ability to resolve issues in accordance with company goals and objectives
• Excellent communication skills and interpersonal skills
• Ability to prioritize and organize effectively with a keen sense to detail
• Ability to multi-task using multiple software programs simultaneously
• Ability to communicate with associates, customers, supplies in person or by phone
• Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn
• Accurately enter data into databases or other computerized systems to maintain up-to-date transportation records and to track the status of orders and deliveries
• Respond to routine internal and customer inquiries on delivery times and the status of shipments and orders so that inquiries are dealt with promptly and accurately
• Accurately trace lost of delayed shipments
• Plan, direct, and monitor transport and distribution activities so that the organizations goods and materials are transported safely and cost-effectively and that they arrive at their destination on time and in good condition
• Contact shipping agencies, transport companies, and customers to verify delivery prices and schedules
• Responsibly for all organization trucks and vehicles controlled by the distribution function
• Liaise with area managers to coordinate transport and distribution schedules with their current and anticipated demand for goods and materials
• Perform a variety of tasks as directed by management, and the capacity to learn new processes for various equipment
• Obtain detailed information from sellers regarding vehicle location and delivery instructions
• Maintain accurate documentation on vehicles
• Dispatch sub haulers for vehicle pick up and delivery within company timelines
• Utilize cost effective vendors to meet company budget objectives
• Consistently responds to customer inquiries and requests in a professional manner
• Maintains a positive and professional demeanor
• Ability to read a map proficiently
• Ability to provide detailed logistical instructions
• Professional phone manner
• Must be able to handle conflicts
• Occasional O.T. as needed
• HS Diploma or GED preferred
• Must know geographic area
• One year dispatch experience
• One year of customer service experience
• Knowledge of typical work orders and service calls while using our local biller, AS400
• Communicate, review, clarify, and update work orders/tech calls for statewide field service reps with billing problems or requests that cannot be done on the tablets or FSRs’ electronic devices
• Answers FSRs’ texts/messaging and phone requests in a timely manner
• Assists statewide techs with real-time activity alerts and real-time fleet mapping on SageQuest
• Utilizes Avaya soft phone and is on the statewide hunt group. Also uses the computer to do emails, text messaging, billing lookup, and reports on a daily basis
• Schedules, routes, and reschedules installation and service calls for customers and customer care group
• Ensuring that company as well as customer policies and guidelines are followed
• Receive requests for service via radio or telephone and assign ticket numbers from JDE
• Decide the relative priority of requests for service. Complete daily utilization reports and subsequent data entry into Excel spreadsheets
• Coordinate pressure, vacuum, flush by, turnaround and chemical cleaning services to ensure the efficient and continuous operation of revenue producing trucks
• Coordinate winch tractor, bed truck, picker truck services to ensure the efficient and continuous operation of revenue producing trucks
• Allocate/Dispatch field personnel according to written schedules, work orders or protocols. Using knowledge of Alberta and Saskatchewan locations, provide directions to field personnel including work order numbers, geographic location and type or service to be performed. Maintain contact to send further information about traffic problems, including construction areas, accidents, weather conditions and other hazards to ensure safety of the unit
• Prepare daily work schedules and runs. Monitor workloads of field personnel through records and call logs
• Determine the cause of improper resources allocation or client service issues and report to supervisor
• Train new employees who enter the organization in the correct procedure for dispatch via-on-the-job training
• Create work order for Time and Pay Entry
• Working with Field Coordinators as a team is imperative to ensure maximum utilization of our equipment
• Answers and prioritizes incoming calls for emergency, non‑emergency and inter-facility transfers in a courteous and efficient manner
• Assigns squads to ambulance calls and implements System Status Management (SSM)
• Run EMDEON and AHCCCS verifications on all patient transports
• Documents timekeeping records for Field Services Employees on call and on duty
• Must comply with and follow through on all dispatching contracts as outlined through policies and procedures
• Attends all mandatory staff meetings and meets training requirements
• Available for sick call-in when needed
• Completes any and all other duties as assigned
• Controls radio traffic, dispatches waiting calls and demonstrates a positive radio voice
• Responsible for accurate and complete data entry for the shift
• Triages calls according to EMD procedures and enters accurate data into dispatch computer
• Demonstrates ability to type 35 words per minute
• Answers telephone with proper salutation and in a courteous and professional manner
• Maintains accurate status of field units
• Demonstrates working knowledge of CAD codes and function
• Demonstrates knowledge of policies and procedures of the Communications Center and of the EMS systems in the company's service areas
• Assists with routine maintenance of the Communications Center
• Demonstrates ability to interact cooperatively with peers, supervisor, and other company personnel
• Demonstrates thorough geographic knowledge of all company service areas
• 12 hour rotating shifts including nights, weekends and holidays
• Experience with dispatching
• Experience with customer service
• Emergency Medical Dispatch Certification
• Occasionally: Outside
• Frequently: Works around others, works alone, face-to face and verbal contact with others, inside, noise, extended day
• Constantly: Works with others, face-to-face and verbal contact with others
• Must EMD Certified or be able to pass company paid EMD training within 6 mos. of hire
• Must be able to type a minimum of 32 WPM
• Familiarity with Greater Springfield, Mass. area, preferred
• Follow established policies for caller interrogation, information gathering, Emergency Medical Dispatching, call triage, and customer service
• Understand and maintain equipment located in the communications center ensuring efficiency of operations
• Perform minor repairs and report major malfunctions to the supervisor or manager
• Support and uphold established corporation and department policies, procedures, objectives, quality improvement, and safety standards
• Enters data accurately and completely into the Computer Aided Dispatch system for all service requests
• Maintain positive behaviors, approaches, attitude and commitment to interpersonal service toward customers, visitors, and coworkers
• Follow system status plan to ensure proper level of response and unit deployment. Make recommendations for system enhancement
• Maintain a calm, non-emotional and professional atmosphere in the communications center at all times
• Attend scheduled department meetings and training sessions
• Must have high school diploma or equivalent (GED); bachelor's degree in communications or related field experience preferred
• Valid EMT or EMD certification preferred
• Driver's license with an acceptable driving record
• Have deomonstrated knowledge of the local geography of the area; two years EMS field experience or one year EMS communication experience preferred
• Have no significant loss of hearing
• Have the ability to stay seated for long periods of time without relief
• Have the ability to effectively perform in a cosistently high stress environment
• Have the ability to focus on fine detail with constant interruption
• Have the ability to wear and use a telephone headset
• Have the ability to type a minimum of 30 words per minute (WPM)
• Have effective oral, written and interpersonal communications skills
• Monitors the quality of the mail prior to processing and before dispatching
• Ensures that the mail is reviewed for proper dates, over weights, correct zip codes, and not stuck together
• Coordinates drivers to ensure all deliveries are completed and on time
• Monitors drivers coming into the facility and leaving the facility for the Post Office to ensure they are meeting scheduled route times
• Communicates clearly and concisely with internal and external customers regarding orders to be picked up
• Assists in the Metering, Bulk mail, or Barcode departments between deliveries
• Reviews pickup slips for piece counts and communicates piece counts to the Job Cost Administrator
• Additional duties as required
• Strong organization, customer service, and verbal/written communication skills
• Knowledge of presort mailing business
• Ability to stand, walk, stoop and bend with or without accommodation
• Ability to lift up to 50lbs. with or without accommodation
• Based on operational need you must be able to work overtime, which may include weekends, holidays and/or a different shift with limited or no advance notice
• Responsibilities for Dispatchers include but are not limited to: Coordinate out of service equipment with Safety/Equipment Manager and Maintenance
• Review DVCR's and process accordingly
• Complete collision and/or injury reports
• Address issues that do not follow procedure
• Dispatch drivers to routes
• Accurately record driver arrival and departure times
• Update driver/route magnet board in a timely manner
• Distribute tractor keys per procedure
• Verify customer delivery windows are being met
• Timely usage of 5-Alarm process
• Direct drivers to appropriate support resources
• Ensure all new drivers are trained per customer safety policies
• Ensure drivers have appropriate route specific information
• Oversee hot part drivers and allocate resources as required
• Complete and approve payroll exceptions
• Dispatch deliveries for routes, bulk and side loader trucks to insure routes are delivered geographically and efficiently
• Insure that all load settlements, pre-sales invoices, hand held computers are uploaded for next day deliveries
• Maintain AS400 & Roadnet programs with current and accurate customer information
• Required to cross train operations personnel for relief dispatching
• 2 years prior dispatcher experience
• Pass a drug test, criminal background, verifiable employment verification, social security, and motor vehicle record check
• Performs a variety of duties to dispatch repair calls to Customer Service Representatives including
• Notifying and assigning repair calls to appropriate Field Technician
• Informing Client Service Representatives of agent’s reasons for requesting a repair call
• Entering repair call related data into the computer
• Scheduling repair calls to eliminate or reduce down-time penalties
• Preparing and maintaining necessary paperwork including terminal swap forms
• Insuring that service calls are promptly made and repair/replacement will return terminal to good working condition
• Operates various equipment/machines including Halcyon scope, meters, computer, vision terminal, two-way radios, etc
• Refined written and verbal communication skills
• Comfortable multi-tasking
• Open and flexible schedule that includes: morning, afternoon, evening, weekend and holiday shifts
• Must have a valid driver’s license with a clean driving record
• Open and Close business office
• Prepare computerized reports daily
• Design office forms, type documents, etc., as directed
• Maintain files
• Inventory of all office and field supplied/equipment
• Monitor incoming mail and faxes and distribute to the appropriate parties
• Monitor vehicle impound logs and process tow forms in compliance with the California Vehicle Code
• Schedule Tow Hearings
• Log, dispatch, and Monitor all requests for Parking Enforcement during business office hours
• Communicate information regarding parking enforcement and citations over the telephone and in person
• Conduct Personnel functions: In-processing/Outprocessing, Maintain and update personnel files, provide benefits information and process enrollment forms, etc
• Assists the management team to ensure that safety policies and procedures are practiced and enforced
• Miscellaneous administrative functions as directed by the Management/Supervision Team
• Inspect all loads as a last and final check
• Verify specials
• Receive / verify incoming materials for facility
• High school diploma / equivalent
• Must have experience in the field or a related area, at least 3 years is preferred
• Ability to work under limited supervision
• Occasional over time is required
• Prepare delivery tickets and related shipping documents
• Coordinate deliveries with company truck drivers and external trucking companies to ensure timely delivery of materials to customers
• Work closely with independent truck drivers to ensure pick-up and delivery times, load weight compliance and secure loads
• High school diploma or GED, or equivalent experience in related function
• One to three years of related experience
• Excellent Mathematical and communication skills
• Knowledge of CRT equipment
• Prepare invoices, delivery tickets and related shipping documents
• Work closely with customer service to understand the product availability and logistic issues
• Of specific projects
• Inspect all shipping department equipment to insure that they are in working order
• High school diploma or equivalent, or an equivalent experience in related function
• Excellent mathematical and communication skills
• Strong computers skills (MS Office, Excel)
• Sound knowledge of OH&S policies, procedures and regulations
• Familiarity with equipment, technology and processes related to the ready-mix concrete industry
• Must be flexible to work various shifts and weekends
• Strong geographical knowledge of the GTA and surrounding areas
• Receives and accurately documents job requests from clients and company personnel in order to obtain necessary information to organize a service job
• Maintains professional telecommunications between all company personnel so that timely responses can be made to all requests
• Organizes and dispatches personnel, equipment, and materials
• Selects company resources to meet client requests according to company quality and operational guidelines
• Maintains, records, and prepares reports that meet all company, client, and government regulations such as job packets, DOT, lobos, fuel tax, material inventory, and time sheets
• Participates in job risk analysis and continual improvement programs in the district
• Successfully completes required safety training
• Uses basic IT platforms and swiftly learns the dispatching software interface
• Tracks all assigned equipment and personnel
• Escalates issues and concerns to dispatch supervisor
• Carries out all other responsibilities tasked by supervisor
• High school diploma / GED or equivalent
• Excellent communication verbal/written
• Strong computer skills (operating systems, software)
• Responds to customer inquiries and needs in a timely manner. Serves as intake person for customer complaints/commendations and sells bus passes
• Resolves problems by working with carrier dispatchers
• Processes route openings, insertions, extensions and issue resolutions
• Authorizes trips outside of Transit services when necessary
• Schedules alternative rides for passengers
• Uses computer system to retrieve scheduled information. Uses reference material to quickly and accurately determine the best method to assist client
• Completes a variety of daily reports and clerical duties
• Provides bus schedule information to phone and walk-in customers
• Answers and directs business calls to appropriate personnel
• Oversees all routes and scheduling of buses
• Counsels and coaches drivers and monitors
• Handles heavy phone and radio traffic
• Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
• Serves as primary communication liaison with major contracted customer
• May handle charter reservations, billing, or driver payroll
• Provides solutions to drop-off and pick-up problems
• Handle back-up driver duties or perform miscellaneous clerical duties as needed
• Completes assignment of special projects
• Assists with supervision of day-to-day operations
• 3-5 years experience
• Basic knowledge of radio dispatch equipment
• Ability to deliver under time constraints and deadlines
• Previous terminal operations, dispatch, or driver experience
• Maintains customer schedules, resolve service issues, and provide excellent customer service
• Provides bus schedule information to phone-in customers
• 1 year of dispatch or scheduling experience
• Has customer service experience
• Monitor, manage and assist with SFDC cases
• Assist with routine PDT/printer availability and operations
• Build and print routes for drivers on a daily basis, including but not limited to shipping documents, route sheets, barcode labels
• Review and updates routes, new customers based on daily communication, reroutes existing customers as required
• Forwards VCR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance request
• Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
• Prepares reviews and stamps all manifests
• Handle 3rd Party Hauler paperwork
• Handle APHIS paperwork
• Communicate performance standards and objectives
• Track and input DOT hours/ JJ Keller
• Maintains a safe and compliant workplace at all times
• In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries
• Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all drivers and equipment. Ensure DQF, DOT Logs and VCR logs are accurate and complete; must maintain DOT files
• Possess strong computer skills
• Must be able to work with minimal supervision
• Have the ability to interpret and give both verbal and written instructions
• Possess both excellent verbal and written communication skills
• Demonstrate excellent interpersonal skills including communicating effectively
• Work 12-hour rotating shifts including days, nights weekends and statutory/religious holidays
• Possess strong HSSE leadership skills
• Site Paging Systems
• Dispatcher Fort McMurray, Alberta- Temp Position, Sick Leave coverage
• Alarm monitoring and response; sound alarms or call police or fire department in case of fire or presence of unauthorized persons
• Access control; permits authorized persons to enter property and monitors entrances and exits
• Customer service; provide assistance to customers, employees, and visitors in a courteous and professional manner
• Report writing; investigate and prepare reports on accidents, incidents, and suspicious activities; maintains written logs as required by the post
• Ability to meet and maintain any applicable State licensing or certification requirements
• Ability to operate radio or telephone equipment and/or console monitors
• Ability to interact cordially and communicate with the public
• Active listening skills
• Analyzes the alarm and status messages to determine the source and severity of the alarm conditions, and then determines proper response and/or corrective actions
• Receives, accurately screens, and dispatches one-call tickets for multiple customers
• Reads and interprets maps, as-built drawings and atlases for telecommunications, sewer, water and electrical facilities
• Provides clear and concise information to field personnel in emergency situations
• Tracks and closes out each locate ticket. Then enters information into ticket management software
• Prepares weekly reports to track ticket and locate volumes for billing purposes
• Interacts with multiple clients, outside contractors, and other internal departments in a professional and efficient manner
• Other duties as assigned by supervision
• Healthcare Security Officer / Security Guard (Chicago, IL)
• Monitor personnel or equipment locations and utilization to coordinate service and schedules
• Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones
• Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios
• Comprehensive understanding of negotiated rates and tariffs in order to compute alternate shipping methods to drive transportation savings
• Performs centralized dispatching at the Corporate headquarters, servicing multiple branch locations
• Understands unique territory geography in order to determine most efficient routing between A.M. Castle facilities, external vendors, and customer locations
• Develops and grows relationships with common carriers and contract carriers
• Provides measurements on carrier dependability, recommending carrier changes as appropriate
• Makes real-time decisions on emergency shipments and special delivery requests
• Under general supervision, responsible for performing transportation/supply assignments
• Administers materials and finished products by coordinating the involved activities such as: material supply, inventory control, traffic, customs, etc
• Monitor, research and identify supply chain service trends and issues in order to prevent failures, resolve and correct issues, and provide an on-going platform to support improvements of in stock levels and store/labor management effectiveness
• Utilize computer systems and software in order to research, analyze and document failures and inefficiencies in the supply chain in order to improve overall supply chain effectiveness
• Two to Five years experience required
• Dispatcher is reporting to the Fleet Manager and coordinates all drivers as following
• Coordinates trucking fleet and drivers
• Follow-up on trips performed and ensures that timing is fulfilled
• Ensure the information flow from and to the drivers
• Inform drivers about the trip details
• Check routes
• Check that AETR regulations are followed
• Is taking and follow-up the execution of the transport work orders
• Follow up on reducing costs and optimization of trucking fleet
• Organize transport programme and evaluate how was it performed
• Inform the other departments for the transports status
• Elaborate reports to direct managers
• Ensure follow up on the national and international laws in the field of freight transportation
• Relates with other trucking hauliers for optimization of activities performed
• Minimum 1 year experience in activity of transports/distribution
• Good PC knowledge
• Driving license category B; category C and E represents an advantage
• Official license as Coordinator in Transports represents an advantage
• Must have strong leadership, organizational, collaboration and planning skills
• Must have a working knowledge of dispatching tools i.e. customer systems, scheduling or workforce management software and other ancillary software for operational use
• Must have good working knowledge of current software packages. Microsoft Word and Excel are mandatory. Other database and presentation software is a plus
• Excellent verbal and written communication skills and possess ability to work both as a team and as a creative problem solver
• Demonstrated ability to quickly analyze situations, multi-task and make prompt decisions
• Ability to effectively interface and communicate with people at all levels and across organizational boundaries
• Must successfully complete pre-entry assessment test
• Receive incoming telephone calls. Assess and dispatch service calls
• Provide feedback to the call center for call loading improvements and customer concerns
• Provide field team with parts support to help minimize return trips
• Perform monthly technician’s rides to better understand team support requirements and business needs
• Promote the sale and implementation of service agreements to customers
• Coordinate with National Accounts service dispatch
• Work with Installation Coordinator on manpower sharing opportunities to increase productivity
• A valid state driver’s license, without restrictions, is required for this position
• Associate degree in a technical field preferred
• 2 years service management/call center/field service experience desirable
• 2 years field service experience preferred
• Distributes crude oil within a designated region of the United States, utilizing a variety of assets including rail, truck, and pipelines
• Schedules and issues shipping instructions for the storage and movement of crude oil. Uses independent judgment and discretion to regulate and schedule deliveries
• Coordinates deliveries and communicates daily work schedules to assigned owner operators, drivers and/or employees
• Works to resolve any issues/complaints received from owner and customers. Communicated escalated issues to management for further resolution
• Forecasts shipping requirements and adjusts schedule to conform to production rates, storage levels, and demand patterns
• Provides a level of customer service that fosters customer satisfaction and positions the organization to grow and retain customers
• Develops and implements systems that reduce expenses and maximize the utilization of assets within the assigned geographical area
• Utilizes critical thinking skills to accommodate short-notice and urgent delivery requests, as well as to improve forecasting to decrease the occurrence of early and late deliveries
• Maintains timely and accurate records of all transactions
• Analyzes supply and demand reports and inventory forecasts
• Abides by Federal Motor Carrier Safety Administration rules and regulations as needed during scheduling processes
• Ensures that all Company safety policies and procedures are followed, as well as applicable laws and regulations. Takes appropriate actions to correct or report unsafe behaviors and safety concerns
• Bachelor's degree in a related field
• 1 -2 years of customer service experience
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees and customers
• Demonstrated ability to work as part of a team and to provide leadership when needed
• Proficient in Microsoft Office including Excel, Word, and Access
• Strong time-management and organizational skills with the ability to effectively multi-task
• Demonstrated problem-solving skills in a customer-focused environment
• Take orders from customers, process, and get material out for delivery in a timely manner
• Min of 1 year related experience
• Computer skills in: Microsoft Excel, Word and Outlook
• Answers the telephone and if necessary performs call-ahead request for field technicians
• Receives and dispatches emergency calls, emergency locates and customer complaints while ensuring that company procedures are followed
• Routes work to service technicians by dispatching work orders via Mobile Data or other applicable systems
• Coordinates daily operational requirements between local supervision and service technicians
• Monitors orders and reroutes as needed
• Prioritizes work orders
• Documents work orders
• Resolves scheduling issues between the company’s Call Center, customers, and supervision to achieve optimum results
• Acts as liaison between the company, customers, state and local governmental agencies in an emergency situation
• Reviews backlogged work orders
• Monitors daily reconciliation of all priority calls
• Able to meet and maintain performance and attendance criteria for the position
• Able to learn an integrated work order system such as SAP ESD, CCS, AB, Advantex
• Able to use personal computer software proficiently, such as spreadsheets, word processing and electronic mail
• Able to solve problems and make sound decisions
• Able to learn a geographic area
• Able to learn the basics of gas distribution, construction and operations
• Able to learn basic properties of gas (i.e., how it smells, how it is transported, its effects and its dangers)
• Able to adapt quickly to changing priorities and shift focus appropriately
• Able to prioritize and schedule tasks, pay attention to detail and demonstrate organizational skills
• Able to demonstrate strong interpersonal skills and effective listening skills
• Able to demonstrate effective oral and written communication skills by conveying accurate information to customers, co-workers and vendors
• Able to communicate at all levels of the organization, including communicate operational, procedural, and other front line employee concerns to management effectively and communicate process changes and other company information to front line employees effectively
• Able to work successfully in a team environment
• Able to satisfy customers by meeting their expectations in a timely manner
• Able to demonstrate respect for all individuals, adhere to the Company’s values and business practices and do both consistently
• Directs and monitors daily assignments; schedules drivers and assigns vehicles to ensure daily coverage of all routes
• Ensures direct and indirect daily activities of drivers are assigned and accomplished on-time
• Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies
• Notifies stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service
• Maintains route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements
• Knowledge of surrounding geographic area to ensure effective and efficient routing
• Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching
• Location/Facility - Dallas
• High School Diploma/GED Equivalent
• Certified Telecommunication Operator
• Manages truck loading and/or unloading in an efficient manner, ensuring all paperwork meets corporate, customer, and governmental requirements
• Pays close attention to detail and adheres to standard operating procedures. Implements good judgment when instructing scale customers
• Interacts in a professional manner with truck drivers, their dispatchers, and customers
• Dispatching of trucks: issuing truck drivers proper placards, seals, labels, material safety data sheets, bills of lading and any other paperwork necessary to meet DOT hazardous material regulations as well as Kinder Morgan security and loading/unloading procedures
• Communicates effectively with operations and administrative personnel to expedite product movements
• Communicates professional with multiple Labs on product analysis and specifications
• Performs calculations on product movements
• Sorts and files records. Maintains various filing systems in a neat and accurate manner. Including customer order, correspondence, and permits
• Checks and proofreads customer orders and computer generated data reports
• Consistently maintains records regarding truck movements and delay situations in the on-line truck log
• Write, type, and enter information into several computer databases to prepare loading instructions for drivers, Bills of lading, and/or other documents
• Photocopies documents, faxes, and restock office supplies (placards, bulk tags, forms, seals, etc)
• Completes special projects as assigned
• Maintains a safe work environment and completes required EHS training
• Actively participates in the quality improvement process
• Perform work as directed by management. Perform job related special assignments as required
• Must be able to work with a team, take direction from supervisors(s), adhere to required work schedules, focus attention on details, and follow work rules, as well as, take on additional job responsibilities as needed
• Ability to take initiative and work with co-workers to accomplish defined goals in a fast paced environment
• 1-3 years experience in the chemical or petroleum industry
• Ability to take direction and follow standard operating procedures
• Able to work in a fast paced, stressful environment – including multi-tasking
• Strong computer skills – MS word, excel
• Solid verbal communication skills are required
• Must be able to obtain a Transportation Worker Identification Card (TWIC)
• Must possess a current and valid driver’s license
• Must be able to pass applicable Safety Council training class(es)
• Receive and forward messages concerning service, maintenance, or repair work
• Answer telephones, and perform such duties as receiving and forwarding emergency calls
• Arrange and coordinate the transportation of personnel and materials
• Maintain list of emergency call-in employees
• Dispatch messengers and patient transporters
• Maintain a request log, noting the nature of the request, time received, dispatched, completed, and the unit or person requesting service
• Required Qualifications*
• Strong communication and customer service skills
• Demonstrated ability to think quickly and critically, while working in outdoors day and night, weekends and holidays included
• Strong Mechanical aptitude, deductive reasoning, verbal and written communication, computer word processing, data entry, and basic tool use. Additional certifications may be required to operate in a gas plant
• Monitor information in the Service Dispatch System and dispatch. Provide direction to those responsible for the repair and follow up of the call
• Schedule Kroger Technicians /outside service organizations so all calls are completed within the required time and as cost effectively
• Develop/implement procedures that will assist in identifying and eliminating unproductive runs by Technicians to fix equipment that could better wait for repair until a later time and increase the Technicians productivity by packaging service calls
• Monitor the Technicians hours to reduce their overtime costs
• Schedule all store preventative maintenance inspections and follow up to assure completion
• Implement help desk procedures to save money by "fixing" items over the phone and avoiding service calls to the store
• Maintain log of maintenance preventive maintenance inspections and inform maintenance engineer of those inspections which have not been completed in the assigned time period. Assist the maintenance supervisors and Technicians with the scheduling of preventive maintenance inspections
• Develop P.M. Inspection Schedule Templates for all stores
• Develop, maintain and keep up-to-date the Store Manager's Maintenance Reference Manual. Publish updates with an annual update publication to all stores
• Service Dispatch System Administration: Maintain system files, employee/vendor profiles and equipment information
• Maintain vendor data and assist with "On Boarding" of new vendors. Provide training material and follow up to insure vendor is following through and closing tickets according to Kroger guidelines
• Properly communicate with Facility Engineering staff, store management and other servicemen through both written and verbal techniques
• Maintain effective communications with store personnel in order to reduce maintenance cost, especially as it relates to equipment abuse, repeat calls, overtime, and incomplete understanding of the equipment
• Properly complete all repair, labor, part and purchasing documentation in a timely fashion
• Maintain an organized work area for efficient flow. Maintain an accurate filing system
• Comply with all department and company policies and procedures
• Maintain Help Desk Procedures Manual and keep it up to date with all current procedures
• Meet all deadlines assigned by the project engineers or promised. All deadlines will be met as stated or assigned, or all people concerned will be notified and a new deadline set and/or priorities reshuffled
• Receive all telephone calls concerning this area of maintenance
• Must be able to perform the essential functions of the position with or without reasonable accommodation
• Dispatch Experience
• Excellent computer /organizational skills
• Ability to perform high level troubleshooting of building components such as Plumbing, Electrical, HVAC, Refrigeration, Kitchen Equipment
• Determine service tech /vendor to be dispatched to resolve
• Actively participate in daily SQE meetings with assigned team
• Work closely with Dispatch Supervisor and Senior Dispatcher to understand, develop, document, implement and maintain dispatch operating procedures
• Execute all procedures and customer requirements according to SOP
• Maintain proficiency and accuracy using the various customer information systems
• Issue proper placards, seals, MSDS, COA and product ID tags to driver
• Obtain tare and gross weights of tank trucks; calculate volume of product loaded
• Create accurate legal DOT BOL that meets KM, DOT and customer requirements
• Satisfy customer requirements and special instructions
• Work closely with Dispatch Supervisor and Senior Dispatcher to investigate and respond to all customer complaints and inquiries
• Handle issues and problems related to the movement of customer product per the direction of the Dispatch Supervisor and Senior Dispatcher
• Perform order verification throughout the day
• Display respect for customers, co-workers & management
• Excellent math skills
• Detailed oriented – must be able to work quickly, independently and accurately under pressure
• Receives and relays information for service by telephone and two-way radio. Records all information in the Daily Activity Report Log
• Handles the daily accounting of all officers’ equipment, such as radios, keys, etc. which are checked in/out for shifts. Records detailed information in logs as required. Maintains Officer zone assignments and dispatches officers based on location in a timely manner to assist in deterring potential criminal activity and for emergency situations requiring Officer response
• Operates security command center; to include, monitoring CCTV systems, access control systems, digital alarm receivers, and fire and burglar systems
• Individually responsible for dispatching requested calls for service during the tour of duty which includes the following
• High school diploma, or equivalent required; an Associate’s degree from an accredited college/university in criminal justice, police science, public administration, political science or similar discipline is preferred
• Demonstrates a high degree of ethical behavior and adheres to the standards and regulations of the University and legal environment
• Good communications and interpersonal skills; ability to speak Spanish or other non-English language including American Sign Language is helpful
• Experienced with Computer Aided Dispatch, Records Management System, Criminal Justice
• Information Systems terminals, computerized alarm monitoring systems, computerized access control systems or other computer or technical systems
• Knowledgeable of and ability to accurately interpret applicable federal, state and local laws, codes and regulations
• Must be able to meet the physical requirements of the position and daily responsibilities
• Demonstrates good judgment and excellent conflict resolution/mediation skills
• Certifications in CPR, First Aid and First Responder are preferred
• Valid Arizona Driver's license in good standing; must be insurable
• Must successfully pass a drug test
• Must be flexible to work occasional evenings and weekends depending on scheduled events
• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University
• Receive and process work requests, by website, phone or e-mail, for local and national work
• Create requests for engineering and technical services
• Interact with customers both in writing and verbally
• Update database real time with work schedules and requests
• Perform assigned word processing, general filing, timekeeping, records management, correspondence, project records, material purchasing and verification of work
• Review work order requests and create job packets for technicians
• Create material purchase order requests and place orders with vendors according to Company policies and procedures
• Coordinate and maintain schedule for technicians’ daily workload
• Communicate status of requests, ETA of technicians and any changes in schedule to customer contacts or others who may be impacted
• Ensure that technicians complete all required documentation per Company policies and procedures
• Must possess at least a High School diploma or GED equivalency
• Must have some experience in customer interface, such as liaison between the customer and the Company
• Must possess a minimum of two (2) years technical experience in communications or a related field/construction environment
• Must have experience in a related administrative position
• Must be proficient with Microsoft Office (Word and Excel)
• Must be able to effectively operate office equipment and computing devices commonly used in the industry
• Must be able to manage multiple tasks/projects simultaneously
• Must have demonstrated verifiable ability to identify and create a services filing system, develop detailed associated administrative tasks and manage them for final record keeping and audit
• Co-ordinating service/install technician workloads; tracking and exception monitoring throughout the day to ensure that on time commitments are met and workloads are completed in the most customer-friendly and efficient manner
• Managing alerts, emergency orders
• Communicating with technicians via ABB Service Suite and cell phone; communicating with all internal and external contacts as required
• Completing accurate work order, service and various other reports within deadline parameters
• Timely and efficient handling of other duties as required
• Working closely with Team Manager, Dispatchers and Technicians
• Learning and adhering to all applicable health and safety regulations, both legislatively mandated and as outlined in company policy
• The Dispatcher requires a sound knowledge of facility and waterway logistics as well as inspection procedures
• Requires a working knowledge of Microsoft Office 2010
• An understanding of the business requirements of the client, relative to the purpose of the services provided, is required
• A full understanding of the Company Compliance and Zero Tolerance Policies is required
• The Dispatcher needs knowledge of the testing of those commodities which are at the core of the business, and of the significance of quality test data
• The ability to retain a calm demeanor while under pressure from operational circumstances or demands of the client is essential
• Necessary attributes are a positive attitude and ability for working and communicating with persons of diverse cultural backgrounds and sensitivities
• There are no specific educational requirements other than those that might be established by the hiring authority responsible for filling the position
• The Dispatcher should have two years of experience in an inspection company
• Coordinate and process daily Launch & Retrieval requests
• Direct and coordinate field transportation operations as needed
• Monitor and document departmental personnel with respect to process and procedures involving, but not limited to: radio calls and proper procedures, proper driver check-in and check-out / punctuality procedures, proper reporting procedures
• Assign and dispatch appropriate vehicle equipment per event
• Work closely with all other departments to ensure efficient and timely service for guests
• Data entry as required—including but not limited to all labor data
• Employee is responsible for general knowledge of corporate environmental policies and procedures and how they relate to their job functions. Corporate policies and procedures are posted on bulletin boards
• Environmental objectives and targets will be communicated by dept. managers for each dept
• 3 plus years experience in operations, dispatch, logistics, CDL driver or similar role
• High energy, flexible and able to execute in a fast paced, very diverse environment
• Experience managing routing drivers and finding appropriate and efficient schedules
• Ability to handle customer issues and work with Driver and Sales to solve issues in positive manner
• Experience managing driver safety including investigating incidents and promoting a "culture of safety"
• Excellent verbal, written, interpersonal and negotiation skills
• Effective project and time management skills
• PC proficiency in a Windows environment
• Must have clear criminal background and clear driving record to drive company vehicle
• 5 or more years experience in operations, dispatch, logistics, CDL driver or similar role
• Ability to handle customer issues and work with drivers and sales staff to solve issues in a positive and productive manner
• Prefer a current Class A CDL and ability to drive a truck if short-handed
• Sales aptitude in dealing with customers
• Demonstrates good negotiating skills and displays empathy
• Uses good verbal communication skills and telephone technique
• Ability to plan, organize, execute, and troubleshoot
• Proven record of dependability
• Analytical and decision making capabilities
• Experience in analytical ready-mix distribution or in the industry
• Must be able to work in a stressful environment with multiple and conflicting demands
• Must be a self-starter and a team player
• Must be willing and able to learn all aspects of the Automated Dispatch System
• 80%: Provides the highest level of service and safety for all Flight Crews, owners and employees by creating flight-plans to include routing, weight & balance, and aircraft performance. Assesses departure/arrival weather to determine trip feasibility. Communicates with and alter aircraft destinations as necessary. Files flight-plans with the Air Traffic Control System. Utilizes all available tools (for example DAAP) to ensure safety and regulatory compliance are meet or exceeded. Exercises joint release responsibility in conjunction with crew in the interest of safety. Flight Following as workload allows
• 10%: Identifies ways to integrate process improvement and efficiencies for various job functions
• 10%: Anticipates and proactively takes action to deal with future trip/dispatch events, situations, and opportunities
• Administer safety and housekeeping policies and procedures
• Review hard copies turned in by technicians to ensure that assigned work has been completed properly
• Ensure each warranty RO has a vehicle history attached
• Complete a dispatch log daily and turn into Service Management at end of shift
• Spot-check repairs to assure quality and timely completion
• Maintain proper training in the operation of service equipment (i.e. lifts and hoists)
• Ensure that all repair orders are accounted for and closed when work is completed
• High school graduate or equivalent
• 18 years or older
• Answer pick up calls from customers and dispatch city trucks
• Prioritize pickups to efficiently use city trucks and maximize customer satisfaction
• Coordinate use of interlines for pick up or delivery
• Administer company policy as needed
• Administer tracking system for pick ups
• Talk to drivers and freight handlers to coordinate freight movement
• Supports the Company's Internal Control process which includes understanding, communicating, and complying with defined internal controls as well as suggesting and making modifications to the policies, procedures, and controls to better relate to the business
• Communicates upward problems in operations, noncompliance with the code of conduct, or other policy violations or illegal actions
• This position is occasionally exposed to all weather conditions. Physical hazards such as noise, fumes, and dirt are present due to the equipment, machinery, and scrap as would be found throughout the scrap yard. Safety shoes, hardhats, and eye protection must be worn to eliminate the risks associated with these hazards. Travel is not required for this position
• Handling multiple issues regarding safety and maintenance increases pressure. Work load may be unpredictable and pressure can be substantial during peak times. Critical deadlines require considerable adaptability. Disturbances of work flow and/or irregularities in work schedule are expected and occur on an intermittent basis. Extra hours may be required, sometimes on weekends, weekdays, and holidays
• Ability to: sit, stand, and or walk for up to 6-8 hours per day; occasionally negotiate around and over piles of scrap metal or equipment; crouch or bend at the knees occasionally to increase visibility; stoop or bend at the waist occasionally to increase visibility; reach at arms length frequently or overhead occasionally; twist and turn at the neck and trunk; walk frequently on uneven ground; lift, carry, push and pull over 50 pounds occasionally. Visual acuity required for close inspection of detailed material such as reports, manuals, documents, and computer work. Hearing acuity required for daily communication with customers, drivers, and other employees. Mental dexterity needed as Dispatcher will be required to interaction with others, work independently, and exercise attention to detail continually
• 3 to 5 years of experience in a similar role or continued education in a related field required
• Familiarity with DOT regulations and scrap industry preferred
• Monitor phone and radio traffic for calls for service and dispatch appropriate units
• Make routine all-band announcements communicating attendance, ride operations, statuses, and other pertinent information
• Document and communicate park attendance, ride throughput, weather conditions, and RTO staffing levels
• Document all events during calls for service electronically via ReportExec Dispatch System
• Monitor general area CCTV surveillance systems for guest traffic
• Act as a liaison between county dispatcher, local law enforcement, and park management
• Answer all guest and team member questions in a friendly manner and give appropriate guidance
• Comply with all Six Flags Great Escape guidelines and polices
• Must be at least 16 years of age
• Ability to build a strong rapport both within and outside of the organization
• Must be able to demonstrate excellent written, verbal, and listening skills
• Must be computer savvy
• Ability to multi-task and work in an independent, fast-paced setting
• Will be required to sit, stand, kneel, bend, and/or crouch for extended periods of time
• Must be able to work varied shifts, including weekends, evenings, holidays, and complete non-routine tasks as assigned
• Willing to work in extreme weather conditions including extreme cold and heat
• All other duties assigned or necessary to support the Park or The Great Escape Properties
• Assist field locations (CSC’s) with the resolution of delivery inquiries and issues from customers
• Update and maintain customer orders and customer database
• Assist in the delivery process by addressing and correcting skipped orders, inaccurate directions, tank obstructions, etc
• Identify and recommend customer-specific routing and demand forecasting changes to Customer Service Centers (CSC’s) and Distribution Center Manager
• Complete assigned work lists, time-sensitive reports and meet daily critical dispatch deadlines
• Identify and define the needs of the customers in diverse climates and geographical areas
• Ensure timely, consistent and open lines of communication between Distribution Center, CSCs, drivers and customers
• Assist Distribution Center Manager in managing customer retention activities by serving as liaison, when required, between customer and CSCs to ensure customer needs are met
• Adapt to rapid and significant changes in workload due to weather, road conditions and other factors influencing delivery fleet
• Adapt to changing work schedules due to seasonal demand, vacation coverage, etc
• Provide general administrative support as required, i.e. drafting internal communications, filing, relaying processes/procedures
• Receive customer orders via phone & email
• Order entry into our operating system (Command)
• Dispatch - Tare and ticket vendor vehicles
• Monitoring of on-time delivery
• Maintain radio communication with loader operators and quality assurance regarding material piles, location and “time in yard”
• Receive general inquiries and when required redirect in a courteous manner to appropriate personnel
• Maintain COD plant tracking sheet
• Retain ticket audit logs and forward signed deliveries into third party for scanning
• Execute daily audits to ensure billing accuracy
• Ensure safety requirements are followed (PPE) and violations are reported
• Remotely operate other DFA locations where a Dispatcher is not present
• Travel to various sites to cover for other Dispatchers when required
• Customer Service Centre admin support
• Post-Secondary education or equivalent business related experience
• Keeps area clean and maintains a safe working environment
• Offers support/directions to drivers whenever necessary
• Proficient in Microsoft Office Applications
• Must have high school diploma or equivalent
• Must be able to handle multiple tasks simultaneously
• Good verbal communication and time management skills required
• Must have good interpersonal skills with the ability to maintain satisfactory customer relations and to work through demanding situations in a fast pace environment
• Must have intermediate computers skills and have the ability to utilize different computer systems to record information and create reports
• Must be skilled in providing excellent customer service by phone and in person
• Must have the ability to make basic mathematical computations, schedule and organize large numbers of people and equipment efficiently and quickly, and read maps and communicate effectively with customers as well as truckers
• Must be able to work independently and make decisions; memorize and recall detailed information; handle multiple tasks concurrently; work well under pressure; and handle a high volume of calls
• A minimum three years of logistics and distribution, two years of marine logistics experience is preferred
• A working knowledge of time and attendance systems
• A working knowledge of logistics and distribution software systems
• Arranges shipments by checking stock to determine inventory levels, anticipating delivery requirements and expediting orders
• Ships items by examining items, destination, route, rate, delivery time and ordering carriers
• Verifies items shipped my matching bills of lading, reconciling quantities and noting discrepancies
• Keeps customers informed by forwarding notice of item availability, shipment date and method, current status and answering their questions
• Communicates with drivers, customers and sales representatives any changes or issues with scheduled deliveries
• Keeps the pricing, promotion, purchase order, and credit-limit information confidential
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
• Other duties as deemed appropriate by Management and the Company
• Documentation and data entry skills
• Bilingual in Spanish and English
• Working knowledge of Microsoft Office Tools, proficiency in Excel required
• Effective communication skills and the ability to handle multiple tasks all with an attention to fine detail
• Must be able to work weekends and available to be on-call early morning and/or evenings depending on shipping schedule
• Class A License a Plus (position is 95% Dispatching and 5% Transportation)
• Perform emergency dispatch procedures
• Maintain documentation of emergency incidents
• Responsible for dispatching field personnel, as well as complying with the various department procedures
• Maintain knowledge and compliance of Company policy and procedures
• Understand and operate various computers and computer programs
• Promote customer relations with internal and external customers
• Monitor field personnel using GPS, radio, cell phones and landline; remaining in constant communication until incident is complete
• Record and monitor all gas odor calls
• Coordinate, communicate and monitor all field resources to complete emergency calls
• Monitor and assign daily workload using a field resource management system
• Monitor electronic line locates
• Comprehend and initiate action to apply procedures appropriate to the situation in time-critical, deadline-driven environment without direct supervision
• Research and provide information for post incident reviews and data requests
• High School diploma or GED equivalent; Associates or Baccalaureate preferred
• Customer Service and/or Call-Center experience required
• Knowledge of basic and multi-task computer operation in a Windows environment
• Ability to proficiently operate a computer with a speed of no less than 35 keystrokes per minute
• Ability to communicate clearly in the English language
• Ability to utilize a standard business telephone system for communication
• Must satisfactorily complete two-week training program
• BILINGUAL- Ability to speak Spanish fluently is a plus
• Ability to accept job responsibilities and meet deadlines
• Ability to interact with interdepartmental personnel
• Positive attitude and sensitivity in dealing with disabled customers
• Ability to perceive, react and communicate positively to needs of colleagues and customers
• Meets all Qualifications and Job Requirements and understands all Role and Responsibilities
• Professional corporate experience and professional demeanor
• The candidate can be a college student or semi-retiree or retiree
• The candidate must have at least 1-2 years experience in the full-time workforce
• Oversees road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc
• Manages daily service by reviewing route performance and proactively responding to situations that impact customer service
• 1 year of customer service, dispatch, or scheduling experience preferred
• Works at the client dispatch center working directly with the client dispatch to help maintain customer schedules, resolve service issues, and provide excellent customer service
• Resolves problems by working with our client's dispatchers
• 3-5 years of dispatch or scheduling experience
• Responsible for answering incoming calls and providing requested information
• Communicating to Distribution department employees
• Able to work flexible work schedules
• Must be available for weekend dispatch coverage
• Experience in dispatch or call center environment preferred
• Multiple phone lines, multiple driver/routes, able to handle high call volumes
• Ability to learn the different computer systems
• Available to rotate weekends/holidays/evenings as required
• The Dispatch Intermediate will adhere to the respective job description of the Dispatch Associate when functioning in that assignment
• Provides input for the development and implementation of the System Status Plan (SSP)
• Other duties as assigned by superiors
• Coordinate project resource needs under the direction of the Construction Manager, Superintendents, Safety, and Equipment departments to ensure project schedule goals are met
• Communicate detailed information such as time and specific locations to dispatch resources to jobs in the field to ensure appropriate resources are allocated
• Work with the HR, Payroll and craft unions to maintain regulations that the union has established to ensure compliance
• Arrange and work with the Equipment Department and other area dispatchers to ensure the best opportunity for Granite equipment utilization; schedule equipment repairs as needed
• Assist management in planning job schedules to anticipate project needs to ensure timely delivery of resources to the job
• Utilize computerized dispatch and distribute on a daily basis to communicate resource and scheduling with team
• Communicate dispatch to superintendents so that they can monitor daily work (QC, Shop, PM, Payroll)
• Negotiate with various vendors to ensure Granite receives the best possible pricing for rentals or other materials needed that are not already set in Job setups; utilize the FIS system in order to streamline the processes, including setting up rental equipment and export to Field systems
• Understand and know contract requirements when it comes to ordering job resources (DBE, listed companies or special Tier compliant equipment)
• Code dispatch office invoices to ensure accuracy and timeliness
• Update the underground service alert (USA) to ensure it is current, depending on location
• Track rentals and equipment moves to ensure efficiency
• 2+ years dispatch experience required
• Ability to prioritize multiple tasks
• Ability to work in various computer software programs (excel,word,project, Heavy Job, The Dispatcher)
• Ability to abide by Granite’s Code of Conduct on a daily basis
• Schedule and dispatch SGS Auditors to appropriate locations
• Confer with customers or supervising personnel in order to address questions, problems, and requests for service
• Prepare daily work and run schedules
• Receive or prepare work orders
• Oversee all communications within specifically assigned territories
• Accept and input daily service orders and details
• Maintain high volume communication with clients and drivers regarding delays, changes, cancellations, re-routing, and continuous improvement processes
• Accurately completes DOT mandated paperwork; manifests, labeling, bill of lading, etc
• Tracks driver’s daily logs for Hours of Service compliance and capacity
• Tracks fines, penalties, inspections, condition reports, on time percentages, hours worked, missed stops, gallons hauled, and other key bulk metrics
• Analyze and recommend corrective actions with respect to all delivery breakdowns
• Learns compatibility and other technical rules for the optimization and safe use of all rolling stock assets
• Performs technical and timely duties to up keep all facets of DOT permitting
• IPass controller
• Truck registration (Primary Support)
• CDL GAP reporting
• Comprehensive driver file management
• Training enrollment support
• Rolling stock inventory control
• Monthly tractor leasing report
• Has joint responsibility with the Captain for the safe dispatch of the airplane
• Monitors, analyzes, calculates flight factors, airplane performance, operating limitations, MEL/CDL/NEF, weather reports, NOTAMS and creates/updates flight plans
• Performs flight planning and flight following functions including monitoring changing conditions, uses available information to develop/update flight plans, and when appropriate communicates information, instructions and guidance to flight crewmembers
• Performs flight following duties in accordance with the FAR’s and Company policy. Maintains flight following systems data
• Maintains Operational Control; operational planning of all movements, initiation, continuation, diversion, termination, and cancellation of all flights planned or conducted
• Creates an environment that encourages teamwork by
• Current FAA Aircraft Dispatcher certificate
• Worldwide geographic familiarity
• A strong working knowledge of Microsoft Office applications
• Be able to read, speak, write and understand the English language
• Excellent time management and organizational skills with strong attention to detail
• Possess strong interpersonal skills
• Ability to interact with difficult and demanding customers
• Strong proficiency in computer skills (Word and Excel, Microsoft Office)
• Ability to multi-task using multi-line phone and computer
• Manage high volume phone calls including problem resolution
• Strong communication skills, both verbal and written, and problem solving skills
• Demonstrates a high level of initiative to improve efficiencies
• Professional in appearance and presentation
• Accepts the initiative to take on additional work if necessary
• Listens well and follows directions provided
• Shows integrity and consistency in all aspects of performing the job
• Ability to work overtime as necessary
• Minimum of 2 years of experience in the HAZ MAT Transportation Industry as a Dispatcher or Driver, is required
• The employee may occasionally position, transport and/or move up to 10 pounds
• Incorporates customer delivery demands in terms of unloading and delivery time into the routing schedule in an effort to most effectively and efficiently utilize the SYSCO fleet and to reduce the cost of delivery related expenses
• Routes the cubic plan to the loading supervisor in an effort to enhance the effectiveness of the loading and delivery activities
• Prepares loading and driver sheets showing the route assigned and ensures that each driver is provided an accurate and understandable listing of stops for any particular day; updates this information by completing a weekly and master loading and driver sheet listing for use in planning and evaluation activities
• Prepares specific request notes identifying particular loading and delivery activities as desired by customers or warranted by the delivery schedule in an effort to enhance the effectiveness of the delivery activity
• Updates previous day’s routes by reviewing that days routing sheets and noting any discrepancies or problems and adjusting the sheet for this information in an effort to enhance the efficiency of the routing and delivery activity
• Reviews truck mileage information into the delivery tracking system for each truck that delivers out of state in an effort to provide accurate information for planning and evaluation activities
• High School diploma or equivalent combination of education and experience
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
• Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time
• Ability to plan and organize your own work activities; analyze and disseminate numerical data; manage work time efficiently; follow procedures and policies; perform basic mathematical calculations; identify and solve problems; maintain a file system to include alphabetical, numerical, and chronological filing activities
• While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and /or move up to 10-20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Work environment consists of both office and warehouse environments
• Travel up to 6 nights per month required
• Resume showing relevant experience - Credit will be given for all appropriate qualifying experience. In order to receive credit for experience, your resume must clearly indicate the nature of the duties and responsibilities for each position, must include the starting and ending dates of employment (month/year), and the number of hours worked per week. In describing the nature of your duties (your experience), please be clear and concise. We will not make assumptions regarding your experience. -Online Assessment Questionnaire -SF50, Notification of Personnel Action and/or SF-50 which documents the highest grade level you held if applying under Merit Promotion.Merit Promotion Checklist -For 5-point veterans' preference, provide copy of your DD-214(s) that shows character of discharge (i.e.honorable) from service, (usually the member 4 Copy Certificate of Release or Discharge from Active Duty); official statement of service from your command if you are currently on active duty, or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that proves your military service was performed under honorable conditions. -For 10 points veterans’ preference, submit a DD 214, Standard Form (SF-15) and the required documentation listed. (VA disability letter)
• Interagency Career Transition Assistance Program (ICTAP) and Career Transition Assistance Program (CTAP): ICTAP provides eligible displaced and CTAP provides eligible surplus and displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP or CTAP consideration, you may receive selection priority if: 1) This vacancy is within your ICTAP or CTAP eligibility; 2) You apply under the instructions in this announcement; and 3) You are found well-qualified for this vacancy. You must provide proof of eligibility with your application to receive selection priority. Such proof may include a copy of your written notification of ICTAP or CTAP eligibility, or a copy of your separation personnel action form. Information about ICTAP/CTAP eligibility is available from OPM's Career Transition Resources website at: Career Transition
• Possess a valid driver’s license in good standing
• Have at least 5 years of driving experience (personal or professional)
• Must pass DOT testing and have a valid driver's license
• Able to work shift hours and days assigned
• Ability to communicate clearly on the radio and telephone
• Ability to function effectively in stressful situations
• Working knowledge of Operations and Communications policies and procedures
• General knowledge of Federal Communications Commission rules and regulations that apply to EMS and Public Safety/Special Emergency Services
• Ability to plan and organize the activities of a unit
• Ability to establish priorities
• Ability to understand basic computer applications
• Following training, ability to adequately implement concepts of Emergency Medical Dispatcher
• Must meet minimal competency scores on exams designed to measure proficiency in spelling, grammar, clerical skills, EMS knowledge, computer skills, typing, recall and other telecommunicator skills
• Knowledge of the EMS services available in the area, their capabilities, limitation, locations and accessibility. Specifically, knowledge pertaining to first responder and other public safety response and inter-facility patient transports
• High School Diploma or General Education Diploma
• Type 35 WPM with 98% accuracy, and be familiar with data entry
• Free from color blindness
• Hearing within normal limits
• Demonstrate map reading skills
• Experience working with computers and data entry
• Ability to demonstrate accurate listening skills
• Prior dispatch experience with demonstrated proficiency in medical dispatch protocols, computerized dispatch systems, radio communications, and disaster procedures
• Ability to perform in high stress environment
• Proven ability to learn quickly
• Strong interpersonal skills, spoken and written
• Applies problem solving framework to identify and solve problems appropriately
• EMD Certification
• Medical Terminology Certification
• Receives orders for products
• Schedules times and dates of orders
• Arranges for hauler to transport order
• Ensures accuracy of orders
• Assists in resolving customer complaints
• Monitors order status as required
• Assures compliance with all DOT rules and requirements
• Follows all safety and environmental procedures
• Follows all rules and regulations as outlined in VMC Policy
• Monitor and ensure timely delivery to provide excellent Customer Service
• Maximize daily revenue for internal leased trucks
• Strong computer skills to include MS Office Suite
• Interpersonal skills and experience in a “team environment”
• Focus on excellent customer service or something similar
• Ability to handle/manage multiple tasks
• Have an understanding of transportation profit and cost factors
• High school diploma, GED, or equivalent combination of education and experience is preferred
• Two (2) years of customer service experience is preferred
• Call center and/or dispatch experience is preferred
• Solid problem-solving abilities and ability to analyze quantitative and qualitative data
• Solid ability to extract essential elements and propose appropriate solutions
• Solid knowledge of spreadsheet, word processing, database and email software (preferably Microsoft Excel, Word, Access, Outlook, Internet)
• Solid ability to understand and follow instructions for a variety of standard practices
• Solid ability to read and interpret safety rules, operating/maintenance instructions and procedurals manuals
• Solid ability to be proactive in gathering information, answering queries or asking assistance with limited direction
• Solid interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals
• Solid ability to provide excellent customer service and establish and maintain credibility and interpersonal relationships with diverse group of individuals (e.g., business leaders, colleagues, staff at all levels)
• Solid ability to collaborate effectively with others
• Solid ability to work under pressure to meet deadlines while managing internal customer expectations and resetting accordingly
• Solid ability to effectively take action to solve problems while exhibiting sound judgment and successful stress tolerance
• Performing tasks necessary for the efficient operation of the Dispatcher’s office
• Communicates via telephone or radio with train crews, yard supervisory personnel, M/W personnel and others regarding train movements and instructions
• Must be a self starter
• Must be able to perform multiple tasks in a fast paced environment
• Qualified Train Dispatchers preferred. Must be willing to become a qualified Train Dispatcher as a condition of employment
• Check-out aircraft for training flights
• Verify paperwork for type of flight, aircraft type, Hobbs time and student account status
• Grant aircraft board/keys to student
• Log all information on Aircraft Status Board
• Conduct Flight Following activities utilizing GPS tracking Technology
• Utilize two-way radio to communicate with flight crews during training flights
• Update Aircraft Status Board, per pilot request, as aircraft position changes occur
• Monitor Aircraft Status Board for any overdue or late aircraft
• Actively track aircraft during flights
• Respond to any aircraft accident, incident, overdue aircraft or unscheduled landing
• Assist with search and recovery coordination as needed
• Check-in aircraft
• Receive aircraft board/keys from student
• Be knowledgeable of current and projected weather conditions via ATIS, Internet, WSI, visuals and any means available
• Coordinate fuel requests with Line Service by providing accurate information and parking location of
• Provide first line of ramp security by ensuring individuals are visibly wearing badges and challenging
• Those without issued badges
• Assign aircraft as they are released from maintenance
• Accurately process and record all credit card purchases
• Provide the highest level of customer service to resolve requests, questions, and complaints regarding
• The Company’s services or products
• Comply with Company policies and procedures related to customer service standards, ramp, safety and
• Security procedures
• Perform clerical duties, to include but not limited to, answering telephones, making copies, faxing,
• Emailing, maintaining records and reports, and coffee preparation
• Maintain a clean and safe facility that is appealing to both customers and employees
• Perform special projects and other tasks, as assigned
• 2-4 years prior customer service experience required
• Proficient use of Microsoft Office and Microsoft Outlook required
• Previous aviation experience or education preferred
• Distribute fleet vehicles to company drivers for use in transporting orders to customers
• Oversee daily vehicle condition for maintenance and safety compliance
• Schedule vehicle repairs with local repair facilities and communicate vehicle issues to management
• Assign keys, company credit cards, record keeping forms and parts deliveries to drivers
• Document leave and return times, specific freight carried, and endpoint of travel
• May communicate with drivers in transit, or with customers about the status of orders
• Pull automotive parts and move them to the designated areas for dispatching to local delivery staff
• Review packing lists to insure all required items are included
• 1-2 years' experience dispatching or call center experience
• Presents a professional image to all customers
• Demonstrated organizational and comprehensive skills
• Must maintain a valid driver's license that meets the criteria under company policy
• 1) HS diploma or equivalent with 2-4 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience
• 2) Requires very good knowledge of general administrative/manufacturing operations procedures and knowledge of job specific processes to successfully execute and complete the more progressive/complex duties of the job
• 3) Ability to follow company policy and understand any rules or regulations governing the work being completed and impact work has on department or company
• 4) Must have very good knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete duties successfully
• 5) Requires good knowledge of multiple functions or areas of the business in which there is frequent contact with while completing daily work assignments of the job
• 6) Must have very good oral and written communication skills sufficient to explain departmental policy, methods and/or procedures when completing assignments
• 7) Requires very good organizational skills sufficient to accomplish work by established deadlines and ability to coordinate phases of work with others
• 8) Intimate knowledge of same day logistics including carrier alternatives, pricing, and potential problems
• Preferably a 4 year BS in Marketing / Sales, Business
• Two years of Industry (or) Industry related experience in Home building or Remodeling is a plus
• Two years prior outside roofing sales experience (preferably in the building material distribution industry)
• Knowledge of Microsoft Outlook, Internet, Word, and Excel
• Mincron, operating. Ability to learn a software package
• Products: Residential & Commercial Roofing, Residential Siding and Windows (Vinyl & Wood)
• Must possess the entrepreneur spirit; be self-motivated, and enthusiastic about our business
• Must have excellent customer service skills and attitude
• Must be detailed oriented and possess excellent organizational and time management skills
• Must be analytical and able to solve problems
• Must have good verbal and written communication skills
• Must be ethical and honest
• Must have experience in the building material distribution industry, particularly selling residential roofing products, with demonstrated success in those products to a local contractor base
• Must be dependable and have a current state issued driver’s license with a satisfactory driving record
• Must be legally entitled to work in the United States
• Must be able to pass a company required drug test
• Must be able to read, speak and write the English language to communicate with vendors, customers and other branch employees
• Provides excellent customer service by assisting customers and drivers as appropriate
• Answers phones, take messages and transfer calls
• Weighs trucks in and out using computerized program (Top Tech)
• Completes Bill of Ladings (BOLs) via computer (ability to hand write BOLs when necessary)
• Issues State Tags when required
• Enters new drivers in computer program (Top Tech)
• Ensures drivers complete and sign the Driver's Requirement forms before exiting the facility
• Directs truck drivers to proper loading racks, advises the loaders (Operation’s staff) of State Tag Sample retain requirements
• Completes State Tag forms and obtains the sticker from the driver
• Checks email frequently to assure the latest updates regarding orders, supply and product specifications are seen in a timely manner
• Updates various logs with information as needed
• Logs in orders that are received by customers via phone calls and/or email on daily logs and enters the new orders in the computer program (Top Tech)
• Responds to customers via emails to inform them that the order was received
• Contacts customers to clarify discrepancies/uncertainties
• Informs the Operations team when a truck has been dispatched to a loading and/or off-loading rack via hand-held radio
• Tracks all incoming and outgoing product via Top Tech entries
• Provides drivers with printed or hand-written (when necessary) BOLs for all incoming/outgoing product
• Provides drivers with proper Certificate of Compliance paperwork upon dispatching outbound loads
• Checks and double checks for accuracy of Receipt, Log and BOL entries
• Copies various dispatch forms and keeps the area stocked with supplies
• Reports all overloads, loading delays, mishaps and other related issues immediately to the Head Operator. Sends an email to the dispatch immediate supervisor and records information on the turnover report at the end of each shift
• Completes a turnover report at the end of each shift. Emails the turnover report to the Marketing Team, Head Operator, Director of Operations and Dispatch. Faxes or emails Yield Accounting reports to Corporate each night at midnight
• Enters/records pipeline transfers in Top Tech using the information given by Operations’ team
• Completes Railcar BOLs when necessary. Paperwork is also provided by Operations’ team
• Reports any equipment, computer issues immediately to the dispatch supervisor. Provides assistance to the Marketing and/or Operations’ teams as needed
• Ensures that the work area is safe, clean and free of clutter for efficient day-to-day operations
• Three years of related experience in an office environment required
• Ability to work twelve (12) hour work schedule required
• Ability to work holidays, weekends, and nights required
• Ability to be on call and be available for overtime required
• Ability to be flexible and work all shifts in this 24/7 environment required
• Experience working with Microsoft Word, Excel, Outlook required
• Expedites truck shipments to provide customers with the fastest possible service
• Weighs truck in and out
• Completes Bill of Lading and Lab Sheets via computer
• Issues Lab Sheets and State tags when required
• Directs truck drivers to proper loading rack, answers their questions, and advises loader of state tag sample requirements
• Calls customers daily for orders and accepts incoming orders
• Arranges transportation for customers when needed
• Completes daily dispatch and order logs
• Coordinates rail loading/off-loading as necessary
• Completes Railroad B/Ls and shipping manifest when necessary
• Maintains log for all purchased emulsions sold to customers
• Logs in all overloads, loading delays, and mishaps
• Answers phones, take messages, and transfer calls to various departments, all with a friendly and courteous attitude
• Assists with miscellaneous office duties as directed, including advising supervisor when new supplies should be ordered
• Maintains a clean and tidy area dispatch and coffee area
• Receives deliveries
• Minimum three (3) years of related experience in an office environment required
• Experience using Microsoft Office programs (i.e., Word and Excel) required
• Four-year degree in Business Administration plus 2 or more years experience OR five years or more of comparable experience
• Strong communication skills and must be able to handle stressful situations
• Mathematical and mechanical competency required
• Must possess advanced skills in Microsoft Windows, Excel and Word
• Valid Idaho Driver’s license required
• Experience as a CDL truck driver preferred
• Responsible for the safe conduct of operational control concerning the planning, dispatch, release, and movement of all Company aircraft over the routes under his/her control including
• Preflight briefing of crews on current weather, NOTAMS (notice to airman), field conditions, distributing flight plans and flight releases, re-routing flight as necessary, calculating appropriate fuel loads
• Coordinating with maintenance department in regard to maintenance and MELs (minimum equipment list) following flights
• Updating flight crews to any unforeseen weather conditions
• Executing all assigned flight operations in compliance with FARs (federal air regulation) and company procedures and policy
• Ensure the information necessary to perform flight dispatch duties is available and current at the start of his/her shift
• Other duties as assigned by Chief Dispatcher, and/or Director Dispatch and Meteorology
• Embody the Alaska Spirit and conducts oneself with Professionalism, Integrity, Resourcefulness and Caring
• Associate Degree preferred
• 1 year 121 dispatch experience preferred
• 1 year airline operations experience required
• Possess a valid FAA Aircraft Dispatcher's Certificate required
• Demonstrated proficiency in knowledge of applicable Federal Aviation Regulations, weather and technical dispatch skills required
• Successfully pass all ground/flight training requirements and level of proficiency for Dispatchers as specified in the Company Training Manual required
• Excellent computer skills required
• Minimum age of 23
• Must be authorized to work in the U.S
• Entering clients into dispatching system
• Tracking/monitoring couriers
• Problem resolution with courier pickups
• Answering sales inquiries regarding specimen pickups
• Communicate with customers or supervising personnel in a professional manner while addressing questions, problems, and requests for service
• Oversee customer and driver communications within all territories
• Min. 2 years of progressively responsible work experience related to the transportation or construction industry
• Excellent verbal and written communications skills at a supervisory level
• Must be well organized and the ability to multi-task
• Must understand customer’s demands and work habits
• Familiarity with Idaho/Oregon geography and roads to establish travel times
• Ability to handle a large volume of phone calls in a timely manner while making accurate and precise decisions
• Must have working knowledge of product inventory and manufacturing processes
• Computer literate - able to understand and operate the Oldcastle computer system. Proficient in basic Microsoft Office programs (Word, Excel, Outlook)
• Detail oriented person, self-starter, with ability to work and communicate well with others
• Must be able to lead and give direction to others
• Understands importance of excellent customer service
• Willing to work flexible and extended hours as required
• Correctly complete export paperwork for any Canadian shipments
• Checks and proofreads customer orders, bills of lading and all other dispatch paperwork to verify accuracy (dual verification compliance)
• Consistently maintains records regarding truck movements and delay situations through the service non-conformance form
• Ability to work with fuel managers system to verify tank inventories
• Write, type, and enter information into various computer databases including customer SAP systems to prepare loading instructions for drivers, Bills of lading, and/or other documents
• Responds to current and/or prospective customers regarding emergency service orders utilizing company policy
• Uses operational tools (spreadsheet applications, e-mail, Customer Information System, Resource Management, etc.) for record keeping, transferring data and communicating
• Communicates and coordinates with other dispatchers, customer service and field operations employees to efficiently utilize all resources
• Dispatches emergency line and pipeline encroachment locates. Sends emergency mobile pages as needed (i.e.: cut lines, damage prevention, Amber Alerts)
• Completes, maintains accurate records, reports and emergency order logs to comply with Company and regulatory requirements
• May assist with dispatching scheduled or assigned construction/compliance orders for line installation or leak survey repairs and dispatching enterprise construction crews to emergency situations
• Lives the Company's values and the Deal between the Company and its employees
• May assist with construction service, compliance orders and pipeline safety items as directed by the Customer Service Organization and or Regulated Utility Operations
• Responsible for order taking, scheduling, dispatching and customer relations
• Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system
• Resolve transportation conflicts and handle unusual and difficult customer complaints
• Provide customer support to ensure maximum efficiency
• Embraces and enhances a performance based Safety Culture
• Is positive and upbeat in all communications with customers and other departments
• Relentlessly pursues a solution to every issue that a customer brings to them
• Deep desire to exceed expectations of internal and external customers; not satisfied with just meeting expectations
• Identify and communicate repairs and maintenance of logistics communication equipment
• High School education or equivalent required, secondary education preferred
• Two to four years’ experience in dispatch or logistics required; construction industry experience preferred
• Ability to work well under pressure; previous customer service experience in a high pressure/high volume environment required
• Excellent PC skills, Excel, Outlook, Word; previous experience with Trimble a plus
• Familiar with geographical areas in Northern Virginia
• Bilingual, English/Spanish a plus
• Must be able to work flexible hours and overtime
• Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner
• Demonstrates professional etiquette and courtesy when interfacing with customers and branches regarding issues that impacts the ability of the Dispatcher to effectively route a work order to a driver in the field
• Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action
• Responds to telephone, fax and e-mail questions/problems from branches
• Performs quality control checks on subordinate staff
• Identifies errors and inconsistencies to established procedures and ensures appropriate corrective action is taken
• Responsible for communication to the branches regarding a drivers’ route progress, errors in patient information, time frames, and any other work order issues that negatively impact customer satisfaction with delivery service
• Troubleshoots problems regarding DS, NESD and/or Undeliverable stops
• May also act as back-up to subordinate staff and/or carry workload similar to a LCE Dispatcher or Router
• Schedules, coaches and organizes work assignments
• Ensures work is performed accurately, efficiently, and timely
• Monitors staffing requirements based upon order volumes and makes appropriate adjustments to staff and/or process as appropriate
• Makes recommendations on selection, promotion, merit increases and employee discipline
• Provides training for new employees
• Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices” according to Logistics and Customer Service policy and procedures
• Regular and consistent attendance and punctuality is considered an essential job function of this position
• Performs other related duties as directed by supervisor
• Requires constant sitting with occasional standing and walking
• Requires the use of hands to write, use computers, and manipulate papers is constantly required
• Constant talking and hearing
• Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus
• Must occasionally lift and/or move up to 10 pounds
• Ability to follow instructions and work with minimum supervision
• Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damages
• Assisting driver(s) when a pick up or delivery is in question before servicing
• Scheduling and dispatching work to various employees throughout the work-day
• Monitors overtime, scheduling, routing, work assignments and daily improvement plans in order to maintain an efficient operation
• Enters data into various systems accurately and efficiently
• Processes and analyzes productivity statistics for the district
• Ability to work in a fast-paced environment and manage multiple priorities and demands
• Knowledge of accounting procedures
• Ability to communicate effectively, both orally and in writing
• Knowledge of supplies, equipment, and/or services ordering and inventory control
• Ability to analyze and solve problems
• Ability to gather data, compile information, and prepare reports
• High School Diploma or GED equivalent
• Must have a strong attention to detail and the ability to manage multiple tasks simultaneously
• The ability to read and interpret shop blueprints and technical drawings
• A strong working knowledge of spreadsheets, data entry, and computers
• The ability to keep a positive, professional attitude in a fast paced, hectic work environment
• Strong leadership skills and the ability to support divisional business objectives
• The ability to work effectively and efficiently in a team environment
• Issuing Bills of Lading and other necessary documentation to carriers
• Allocating equipment and drivers for dispatch/off-loading of products
• Coordinating with forklift drivers to ensure orders are picked, staged packing and loaded in a timely manner
• Coordinating daily with warehouse team, 3PL and other stakeholders to achieve On Time in Full (OTIF) targets
• Managing salesforce problem resolution process
• Maintaining daily Warehouse dashboard using pivot tables
• Investigating shipping errors or delays
• High School Diploma/Equivalent
• 2+ years Warehouse Dispatching or Warehouse Administration experience
• 2+ years demonstrated organizing and planning skills
• Valid US Driver’s License
• Demonstrated proficient working experience with MS Word, Excel, and Outlook
• Demonstrated proficient working experience in SAP
• Demonstrated ability to analyze data to draw valid conclusions, identify root causes and solve problems
• Demonstrated strong communication skills, ability to communicate at various levels within the organization
• Ability to work effectively and cooperatively with a diverse team of coworkers, contractors, as well as internal and external customers
• Ability to work an alternating weekly work-schedule (6am–2pm and 12pm-8pm)
• Demonstrated adaptability to work rotating dispatch desks
• Ability to travel occasionally as needed
• Handles incoming requests for transportation requirements for patients, guests, and others received by fax, mail, or phone
• Informs drivers of scheduled and non scheduled pickups and deliveries
• Informs senior drivers, supervisors, manager and director of any unusual circumstances
• Assists with monthly budget variance reporting
• Compiles monthly customer billing spreadsheets for respective journal entries
• Open communication through E-Mail
• Maintaining Dispatcher App
• Fare Media Sales
• Reconciling your cash register at the end of your shift
• Data entry (i.e. NT’s, DVI’s, Field trips, Complaints/Incidents, Collision reports, Manage MAT)
• Updating databases for Contractor and Client
• Answering phones
• Keeping voice messaging and electronic files up to date
• Paratransit cancelations, relaying messages, and maintaining correct runs/schedules in Routematch
• Any special tasks assigned by management for the organization
• Communication with Bus operators using 10-code protocol (see Exhibit K - 10-Codes)
• Supervises team of branch and operations yard Drivers, which includes
• MS Office Suite
• Yes – Drivers and in some branches Assistant Dispatcher
• Help drivers choose efficient courses to fulfill their routes
• Hire and fire drivers as required by supervisors, and supervise driver actions, ultimately taking responsibility for the driver’s actions
• Knowledge of Allied rules and regulations
• Preferred: Logistics degree
• Monitors and responds to dispatch radio
• Dispatches guest/Telecom/supervisor calls to appropriate parties
• Maintains, on a daily basis, all Housekeeping and Engineering logs
• Maintains signed-in and signed out sheets for HR & Engineering
• Reconciles boards and keys at the end of shift
• Monitors the systems and ensures all arrivals, VIP and rushed rooms are communicated to the housekeeping supervisors
• Continually communicates with Front Office, Engineer and Supervisors to verify status of all guest rooms
• Inputs information to maintain accurate and up-to-date room status information
• Performs all duties in a timely and professional manner
• Other duties at assigned
• Available to work flexible schedules to include weekends and holidays
• Schedule all fuel, lube, package and truck and trailer deliveries, including assignment of drivers to trucks and trucks to routes, to maximize operational efficiency, customer satisfaction, and overall profitability in adherence with safety requirements with independent judgment
• Exercising discretion with managing schedule changes (due to driver absences, business changes, and/or vehicle maintenance) and adjust assignments/routes accordingly, communicating changes to appropriate operations/sales representatives
• Troubleshoot calls from drivers, serving as primary point of contact. Manage and escalate product contaminations, spills, and other onsite emergencies reported by drivers to appropriate operations leadership in compliance with PTL’s environmental, health, safety and security guidelines
• Conduct cost/benefit analysis of fuel pricing at territory loading racks to determine where fuel drivers should obtain products for delivery to maintain margins based on determined pricing
• Review and analyze previous day’s deliveries to ensure routes were adhered to and efficiency levels were met/exceeded. Log and report emergency delivery details
• Serve as key point of contact for sales representatives, drivers, warehouse team, and operations leadership on all delivery-related issues
• Read Web-based monitors for tank levels and generate delivery tickets if needed
• Regularly analyze regional fuel pricing reports
• Assemble and actively manage the ever-changing daily logistics plan for assigned territory or region
• Procure sufficient carriers to fulfill all delivery obligations
• Sustain appropriate levels of customer contact to ensure exceptional service levels
• Preserve proper levels of communication with construction aggregate order management group, sales and operations manager
• Prepare and maintain delivery data, reports, and records of daily production orders
• Solicit new orders/business that compliments the daily logistics plan
• Maintain and improve process efficiencies
• Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems
• Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damage
• Scheduling and dispatching work to various employees and departments throughout the day
• Delivers services to customers in a manner that promotes goodwill. Interacts with customers daily
• Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services
• Monitors daily scheduled orders and daily scheduled field technician resources to optimize the completion of scheduled orders within the appointment time with the proper technician to assure customer satisfaction. When appropriate, reschedules appointments with customers to their convenience and satisfaction
• Answers the telephone and if necessary performs call-ahead requests for field technicians
• Routes work to service technicians by dispatching work orders via Mobile Data and other applicable systems
• Monitors orders and reroutes if needed
• Acts as liaison between the company, customers, and state and local government agencies in an emergency situation
• Monitors condition and status of dispatched emergency orders, initiates and implements Business Continuity Plan in accordance with CenterPoint Energy Emergency Plan to ensure the safety of employees, general public, and property, and to ensure the most expedient and efficient possible response to all emergency situations
• Monitors and maintains communications network to assure high performance delivery system. Implements Business Continuity Plan when necessary
• Keeps current on Company information regarding HSP products, promotions and other energy and utility products
• Able to meet and maintain performance and attendance criteria for the job
• Able to demonstrate proficiency with an integrated work order system such as SAP ESD, CCS, AB, Service Suite (DA & WA)
• Able to communicate and deal tactfully and effectively in person, or by telephone in stressful situations
• Able to demonstrate knowledge and understanding of MN Gas service territory
• Able to demonstrate knowledge of appropriate company and department policies and procedures
• Able to demonstrate knowledge of appliances and gas utility operations preferred
• Able to prioritize and schedule tasks, pay attention to detail and demonstrate good organizational skills
• Able to work and participate with courtesy, tact, and diplomacy in a team-based environment to accomplish assignments
• Able to possess a valid Minnesota driver’s license and have a safe driving record as determined by the Company
• Able to meet all physical requirements, competency-based assessments, pre-employment background checks, pre-employment drug screen and other selection criteria determined by the Company
• Develop daily customer order rundown
• Manage execution of customer orders daily
• Effective customer relations relative to order fulfillment
• Effective working relations with plant, trucking, and sales personnel
• Basic materials knowledge and attention to detail
• Telephone and computer experience a plus
• Monitors the daily delivery schedule
• Ensures that the invoice and load are correct prior to departure
• Records all in and out times of vehicles
• Records availability status of vehicles
• HS Diploma or GED,strongly preferred. Specialized skills training/certification may be required. Generally 2 - 5 years of experience in area of responsibility
• Verification, Transport, and Tracking
• Previous manufacturing floor experience or dispatching experience affording knowledge of the importance of part location tracking is preferred
• Previous data entry and inventory control experience preferred
• Basic ability to follow instructions, read, write, and perform arithmetic calculations
• Ability to attend to detail, resolve record keeping problems and work independently
• Ability to communicate effectively with others
• Ability to safely lift and/or maneuver objects weighing thirty to fifty pounds and occasionally up to seventy-five pounds
• Ability to work in difficult working conditions which may include exposure to noise, dust, chemicals, temperature extremes and other elements for extended periods of time
• Ability to drive a truck (up to 26,000 LBS GVW)
• 3 years administrative/clerical experience required
• Previous dispatching preferred
• Good working knowledge of excel and word
• Excellent verbal, written and telephone communication skills
• Bilingual (English/Spanish) a plus
• Previous experience with Microsoft Office required
• Able to stand; walk; use hands to fingers, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
• Able to lift and/or move up to 50 pounds
• Monitor and control dispatch and movement of trucks and drivers
• Responsible for the efficient distribution of concrete and maximization of load sizes
• Prioritize customers to provide superior service
• Receive customer orders and schedule deliveries to ensure customer satisfaction and transportation efficiencies
• Schedule trucks as required to meet customer orders while maintaining an efficient operation
• Post-Secondary education preferred: certification, diploma or degree
• Minimum of 3 years of demonstrated customer service experience
• Ready mix and/or construction building materials sector experience would be beneficial
• Knowledge of the Edmonton & surrounding areas
• Advanced communication skills and the ability to manage multiple tasks
• A strong team orientated personality who gets along well with people
• Monitors emergency and non emergency orders to ensure orders are routed and completed by the appointed time including emergency locates
• Routes filler work to field service personnel by dispatching work orders via Mobile Data and/or Radio; by date and compliance deadline
• Evaluates field service routes; provides optimized routes for various field service personnel; adjusts field service personnel allocations based on quantity and severity of workload, and availability of resources
• Monitors field personnel efficiency throughout the day and makes recommendations to Resource Management Supervision based on findings
• Assigns, dispatches, and tracks emergency orders to ensure compliance to standards
• Gathers information for Pre Notice of Incident (NOI) Reports; routes to Public Service Commission (PSC), Utility Protection Center (UPC), Community Affairs and Safety, Security & Corporate Compliance, STS)
• Assists Sr. Dispatcher during mass outages to obtain information and coordinate activities of field service personnel
• Complete the 2pm route review to determine the need for overtime to complete remaining workload and report findings to the service center Point of Contact
• Verifies completion of previous day's orders; investigates and takes action on incomplete orders
• Assists field service personnel (e.g., checks account histories, meter status, premise conditions, appliance type and quantity, Meter Order Field Reading (MOFR), Shut Off for Non-Payment (SONP) orders, pending, why-notted orders)
• Assists Customer Service Representatives (CSRs) with Estimated Time of Arrivals (ETAs) and technical questions; interprets codes and clarifies field service personnel comments
• Understand the basics fundamentals of Sentinel and the forecasting model
• Required BS/BA or Equivalent work experience
• Minimum of 6 months dispatching/scheduling experience
• MS Word, Excel - intermediate proficiency
• MS Access, Outlook - basic proficiency
• Constantly monitor efficiency with drivers and guiding them to on call locations using the quickest directions
• Communicate with customer at all times if response time is mis-communicated or over promised
• Track and file all monthly required reports
• Implement safety standards and follow up on any violations as needed
• Assist in quarterly inventories and maintain security of products and control
• Must be efficient using a computer
• Ability to work any shift and weekends as needed
• 1-2 years experience in a dispatch office
• 2) Stand-by service and special projects
• 3) Master data maintenance and daily communications with Field Service Supervisors. -
• Monitors the command center and follows up on all Alerts (calls that need special handling.)
• Researches alerts to determine the most appropriate course of action to resolve the issue
• Acts as a direct customer contact -- to include handling ETAs on escalated calls. - Partners with the Part Expeditors and Field Service Supervisors to resolve barriers that impede timely service call scheduling
• Works with FSS to change zones as call volume increases
• Works with FSS to insure full service keys align with technicians in the corresponding zones
• Works with the Parts Expeditors to insure parts are assigned to the technician who can complete the call in the shortest time
• Maintains technician master data as skills, keys, work schedules change
• Makes informed decisions regarding high profile customer scheduling in order to minimize the financial impact to the customer and maximize customer satisfaction
• Is responsible for recognizing patterns in the alerts system and recommending ways in which customer service and efficiency can be improved
• Collect and provide data for the use of suppliers or customers as required by management
• Coordinates non-emergency medical transports utilizing both ECIN and manual processes; verifies appropriate insurance coveraged as required and documents all transports according to protocol
• Demonstrates interpersonal and organizational skills, including the ability to prioritize transports according to protocols, which nurture relationships with both internal and external customers
• Maintains and knowledge of local EMS systems and geography for Western Pennsylvania, Eastern Ohio and Northern West Virginia. Uses available resources and follows directions of management in the selection and scheduling of appropriate services
• Schedule transportation services for Children's Hospital Transport Team as well as maintain knowledge and display the ability to follow Children's Hospital protocols for trauma patients arriving via EMS agencies
• Utilizes prescribed Patient Ambassador Certificate (PAC) behaviors during interactions with callers. These include recommended greetings and closings; appropriate fact finding to determine needs and the ability to control and manage the interaction with the caller
• High School graduate or GED required
• EMT, Paramedic, or EMS Dispatcher experience is strongly preferred
• Prior experience in a service industry and dispatch experience preferred
• Knowledge and skill in using standard PC applications to include Microsoft office request
• EMT or First Responder experience preferred
• Excellent interpersonal, communication, organizational, problem-solving and conflict resolution skills are essential
• The ability to work independently and be accountable is required as is good judgment in the use of supervision
• Ability to be flexible, to manage multiple clinical demands at any one time and to work in a fast paced and at times highly stressful environment is essential
• Ability to establish priorities, meet deadlines, and effectively manage the work assignment is needed
• Ability to form effective, positive and collaborative relationships with the multi-disciplinary team and community representatives is critical
• Ability to maintain confidentiality at all times is required
• Ability to maintain a professional appearance at all times is essential
• Provides quality customer service to customers by providing one-on-one attention to detail
• Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics
• Determines, explains and develops dispatcher logic and transporter activities. Transports patients when necessary
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations
• Ensures requests have been addressed in an efficient, timely manner according to current departmental standards, priorities and patient appointments
• Serves as a liaison between Patient Transportation and other departments
• Assigns, collects and distributes pagers. Monitors daily sign-in/out procedures
• Develops and promotes positive customer service relationships with patients, patient family members, visitors and staff. Ensures accurate, timely dispatch of transport requests. Ensures maximum staff productivity
• Resolves problems related to patient, visitor, staff or employee complaints. Recommends solutions for ongoing or recurring issues
• Possess knowledge of the maintenance sections of the Company's General Maintenance Manual, Continuous Airworthiness Maintenance Program (CAMP), Minimum Equipment List (MEL), operations specifications, and the applicable engineering, maintenance and inspection provisions of each section
• Plan and direct the execution of inspection standards, methods and procedures used in complying with all applicable 14 CFR regulations and manufacturer's recommendations
• Ensure compliance with Federal Aviation Regulations, ATA standards, and Company policy
• Review and revise technical data files as needed to reflect the current configuration of Aircraft, Engines, and Components
• Complete assignments as defined by the Manager of Avionics and Systems Engineering and the Operational Review Board (ORB)
• Provide programs covering other maintenance, preventive maintenance, and alterations that ensure that maintenance, preventive maintenance, and alterations are performed in accordance company manuals and each aircraft released to service is airworthy and has been properly maintained for operation under 14 CFR part 121
• Create, and revise maintenance work tasks cards as defined by the maintenance program
• Review and perform a timely disposition of Airworthiness Directives and Service Bulletins. Author Engineering Orders to maintain the operational reliability of the fleet
• Support Maintenance Control by providing technical consultation in the evaluation and troubleshooting of inoperative equipment and maintenance messages
• Coordinate the development and implementation of reliability measures of fleet, maintenance, and operational parameters
• Provide coordination in the review and revision of the Minimum Equipment List (MEL)
• Perform technical review of all applicable service related technical documents for incorporation into Virgin America's Maintenance program or Aircraft Configuration Management as appropriate and validated by safety, reliability or company requirements
• Accomplish other tasks as directed by the Manager, Avionics and Systems Engineering
• Travel (up to 20%)
• Significant experience in the design and or maintenance of large turbine aircraft, which includes at least five (5) years of experience in Airline and/or FAA Repair Station management positions relating to aircraft systems
• Knowledge of SFAR 88 is not required, but is greatly desired. FAA Airframe & Powerplant Certificate is a plus
• Answer incoming telephone calls and answer any inquires customers may have
• Using proper radio and pager procedures when dispatching information
• Helping increase overall speed and accuracy of the dispatch department
• Uphold companywide commitment to customer satisfaction
• General knowledge of accounting principles
• Self-motivated
• Must possess excellent customer service skills and phone etiquette
• Able to handle stressful situations
• Able to take instructions and follow-through independently
• Must have good personal organization skills and be able to multi-tasking
• Must be able to present oneself in a cooperative and professional
• Must have good judgment and initiative
• Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
• Customer service and basic computer skills
• The ability to work days, evenings or night tours; overtime, weekends, holidays and split shifts as required
• Qualification on pre-employment screening
• Developing and maintaining great relationships with drivers and transport companies that pick up and deliver our product to our dealer partners
• Working closely with sales team and drivers to coordinate shipping in an efficient and timely manner
• Handling any driver or transportation that may arise
• End of day shipping report
• Outgoing, friendly, flexible resilient and good natured
• Strong interpersonal skills. Candidates must be able to build and maintain excellent relations with our dealer partners, drivers, shippers, sales staff and, loaders
• Very good phone skills
• Must be detailed, organized and thorough
• Must practice excellent attendance
• Previous experience dispatching preferred
• Proactive monitoring of technicians’ work routes to identify/address possible late appointments as well as assisting technicians with the troubleshooting of technical/billing
• Cancels, reschedules, and reassigns work assignments for field technicians
• Respond to customer service requests by prioritizing and dispatching service requests to available installation or service technicians
• Pre-call any customers that fall out of the automated pre-call system to verify issue, scheduled appointment date and time and reschedule missed appointments
• Troubleshoot and resolve issues by fixing the customers problem over the phone with the customer whenever possible eliminating unnecessary truck rolls. Escalate any issues outside of your technical scope
• Record customer service calls into computer to provide accurate customer service history in each customer account and record of service calls
• Close work orders using proper solution and clear codes. Ensure billing is complete and accurate
• Assist in training other employees as needed
• Works on projects pertaining to workload for both future and past pending
• Perform other duties as requested by supervisor
• Must have ability to park a commercial vehicle off street at their home residence
• Prioritize multiple tasks
• Direct activities of drivers
• Operate dispatch system
• Confer with customers- sales, ask questions, verify orders and times, explain process and required information
• Read maps and follow directions
• Thoroughly understand concrete properties and mix designs
• Follow government and industry regulations
• Maintain confidentiality of information
• Maintain strong customer service
• Properly file the order and special instructions and give adequate notice to ensure proper materials are available
• Monitor and discuss production problems with co-workers and managers/supervisors
• Ensure OSHA, EPA, DNR, safety and environmental regulation compliance
• Dispatch experience preferred
• Ability to communicate with associates, customers, suppliers in person or by phone
• Solid knowledge of computers, MS Office, e-mail, internet and other software required (Including Excel, Outlook, Word and Adobe)
• Must be able to work a schedule from Thursday to Monday
• Je zorgt voor een efficiënte planning van de nationale trailors en distributiewagens
• Je bent verantwoordelijk om de transporten tijdig en rendabel te laten verlopen, je streeft naar een optimale beladingsgraad
• Je contacteert onderaannemers en plant de ritten van onze eigen wagens
• Naar gelang bijkomende of wijzigende opdrachten corrigeer je de planning waar nodig
• Je geeft instructies aan chauffeurs en bezorgt hen de nodige transportdocumenten
• Je waakt over de uitvoering van de planning
• Je lost operationele problemen op
• Je staat in voor een correcte administratieve verwerking van de zendigen
• Works with Freight Carrier , warehouse supervisors, leads, and customer service reps to schedule inbound and outbound freight to comply with warehouse operations and capacities
• Maintain good security habits at dock doors
• Must be detail oriented, thorough and accurate
• Ability to efficiently solve problems
• Ability to establish priorities and accomplish multiple tasks
• Experience with personal computers
• Possess an acceptable driving record and valid driver’s license in state of residence
• A criminal history background check will be conducted prior to beginning employment
• Clear pre-employment drug screen
• Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, and customer cancellations or no-shows
• Directs drivers through radio contact
• One to two years of dispatch and/or customer service experience preferred
• Ability to organize logical and efficient schedules and routes and adapt to changes
• Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups
• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.), most of the work day
• Required to exert physical effort in handling objects less than 30 pounds, rarely
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.), rarely
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements, rarely
• Normal setting for this job is: office setting
• Operates communication equipment efficiently to properly communicate to drivers, GEM locations in need of service
• High School diploma or GED required, one-year experience or related training preferred
• Effective and concise written and oral communication skills required
• Serves as a lead dispatcher to help guide or answer any questions dispatchers may have throughout the course of the shift
• Backfills dispatchers when needed
• Provides training for all new hires and/or any additional training needed for current staff
• Is responsible for ensuring any and all necessary forms used for the day-to-day operations are filled out to completely and accurately
• Monitors and advises management if functional and productivity goals and objectives are not being met
• Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments
• Must have the ability to work in a fast paced environment
• Transportation industry knowledge and experience is a plus
• Process and file all equipment inspection forms for the trucks and trailers
• Compile the load packages for the stores (invoices and mail) and ensure they are given to appropriate drivers during dispatch
• Set up drivers for all miscellaneous loads that develop throughout the day
• Log all calls into system and ensure that all necessary information is entered accurately so that all required data is compiled on the equipment
• Ensures that all calls are handled in a timely fashion
• High School Diploma required,
• Excellent verbal and communication skills
• Willingness to assist others in the department
• 1-2 years experience in warehousing or distribution
• Ability to manage several different tasks at the same time to successfully complete
• Proficiency in working with the following computer programs/systems: Excel, Microsoft Word, PowerPoint, Microsoft Outlook, TMS, Dimples and SAP
• At least six months of prior work experience with phone and customer service duties
• Must type at least 35 wpm
• Knowledge of county geography
• Color vision: ability to distinguish and identify different colors
• Effective oral, written and interpersonal communication skills
• *EOE including Veterans and Disabled***
• Dispatch security, fire and medical resources experience
• Experience with incident management software
• Positive attitude and team player mentality
• Dispatching, Security, Call Center or Communications Center Experience
• Basic Microsoft outlook skills and experience
• Safely coordinates transportation and logistics to deliver cost effective and value added services to internal and external customers, in support of our vision of being the industry leader and enhancing the overall “Customer Experience”
• Responsible for the daily execution of freight management at OES site including but not limited to: TMS Program(s) administration, rate negotiations, carrier performance and cost saving initiatives
• Daily collaboration with site DC staff, contributing to the development, implementation and execution of site service and delivery goals
• Dispatching: Review AX shipments, creating pick lists, route building including pickups, freight quoting, LTL tendering, stay in contact with carriers, vendors and customer as needed
• Planning: review planning report, attend daily planning meeting, attend weekly production call, work closely with DC and MFG for production issues, planning future freight, and take necessary calls to satisfy customers, including customer service
• Help in the creation of best practices and creation of VOP’s
• Will undergo all necessary safety trainings, including but not limited to LMS trainings, TM LMS trainings, and all plant hosted training, including Safety Committee Meetings
• Will determine the need to add/remove equipment from the site
• 3-5 years experience in one or all of the following: Managing employees, TMS program utilization and/or logistics coordinator / manager
• Education: High School Diploma or equivalent
• Preferred Experience: 1 year of Dispatch experience and 2 years of Customer Service Experience
• Other: Strong computer skills, must be able to handle several activities simultaneously. Must be courteous and customer service oriented
• 1-2 years of customer service and/or container or trucking dispatch experience
• Relentless team player and purposefully collaborative
• Strong appreciation for continued learning
• Able to manage ambiguity and complexity
• Comfortable working in a time sensitive, fast passed environment
• JDE, CFMS system knowledge a plus. Not essential
• Advanced interpersonal, communication, and writing skills is a must
• Bilingual (English, Spanish) is a plus
• Previous city dispatching experience in the transportation industry
• Strong computer skills and the ability to learn new programs
• Experience with log book and e-logs
• Knowledge of Hours of Service requirements and legislation
• Strong communication skills (written and verbal) in English
• Must be able to multitask and stick to strict timelines and service levels
• Strong verbal and social skills
• Ability to handle objections and implement a positive end result
• Detail oriented and organized
• Ability to work with various personalities
• Properly manage the activities for 450 Field Service Technicians across 20 active remote sites
• Properly manage the service request queue by correctly prioritizing, routing all service tickets as entered by the Technical Service Representative
• Provide updates as necessary to all Field Service Technicians on all tickets currently in queue
• Accurately document all updates from the Technical Service Representatives and Field Service Technicians
• Entry of all closing information as reported from the field, including the accurate tracking of all serialized assets
• Perform Quality Assurance checks on all incidents as they are entered into the service queue
• Correctly manage Service Level Agreements for each remote site while working closely with the Field Service Manager
• Escalate all instances where the potential to exceed Service Level Agreements will expose the company to liquidated damages
• Maintain accurate contact information for all Field Service Technicians
• Provide an excellent level of customer service to all Field Service technicians
• Successfully meet and exceed departmental Key Performance Indicators
• Document and report any abnormalities with any computer or phone systems utilized by the GSC Dispatcher
• Responsible for learning the hardware, software functionality, terminals including peripherals
• Provide technical support as it relates to gaming terminals or communications related service calls
• Properly route Retailer service tickets to second level support including Field Service, or Data Centers
• Properly communicate any situations relating to Retailers/Representatives that may require escalation to Response Center/Site Level Management to the Service Desk Supervisor
• Responsible for meeting departmental metrics and Key Responsibility Areas (KRA’s)
• Communicate directly with Operations and Dispatch departments in the event status changes or updates are made to open tickets
• Assist with on call coverage as call volume, technician schedule or team call outs dictate
• Strong ability to multitask
• 2+ years call center experience or relevant experience
• Basic knowledge of Microsoft Office applications including Excel, Power Point, Outlook, Word, phones, computers, faxes
• Ability to work under pressure in a constantly changing environment
• Ability to self manage
• Ability to type at least 30 WPM
• Assign internal / contract drivers and vehicles to transport crude oil
• Accurately communicate with customers to determine requirements and driver schedules and availability
• Coordinate field issues with Field Trucking Supervisor, Terminal Manager and Area Manager
• Assist operations on a 24 hr, 7 days per week when on call
• A minimum of a High School Diploma or G.E.D. equivalent is required
• A BS degree or a Technical degree is preferred
• A minimum of 2 years dispatch operations or related experience is preferred
• Proven work knowledge of dispatching operations is preferred
• The ability to effectively communicate in English, both verbally and in writing, with other individuals, teams, customers, and stakeholders of the business, at various levels of the organization, in a business-like and professional manner is required
• Plans and accomplishes a complete range of operational assignments and tasks that are varied and moderately complex to complex related to scheduling, assigning and dispatching trucks
• Applies working knowledge of crude operations, crude oil gauging and understanding of off-loading facilities to ensure an efficient trucking operation
• Reads schedules and loading requirements to ascertain length of run scheduled, type and volume of the product to be transported and the number of trucks required to complete daily schedule
• Assigns truck according to size and horsepower and records number and type of truck assigned. Keeps records of number of trucks available, in use, and in repair or service shops
• Maintains, troubleshoots and repairs the TouchStar Ticking (or RTS) operating/ticketing system. Maintains courteous and professional relationship with customers and drivers
• Schedules multiple trucks and truck drivers to ensure efficient and effective service to customers
• Overtime is a requirement of the job. Subject to 24-hour emergency response and Rotating Schedule
• Performs other duties as required, which may include assignments in job classifications other than the primary assignment
• Dispatches orders clearly and accurately and provides sufficient directions
• Provides exemplary service and clear communication to external customers and internal employees
• Responsible for scheduling, order taking, dispatching and customer relations
• Communicates with other departments in order to optimize the use of personnel and equipment
• Assists with repairs and maintenance of dispatching communication equipment
• Communicate with management and Accounts Receivable to establish current status of specific customer accounts
• Ability to effectively present information and respond to questions from groups and supervisors, customers, and the general public when necessary
• Ability to define complex problems, collect data, establish facts, draw valid conclusions and make split-second decisions in a high pressure environment
• Geographic knowledge of the Castle Hayne, Wilmington, Southport, Supply, and other areas in Southeastern North Carolina
• Excellent PC skills required; previous exp with Command Alkon and Track It GPS systems a plus
• Ability to read, analyze, and interpret professional journals and financial reports
• High School education or equivalent required; college degree preferred
• At least 1 year of like work experience required; 3-5 years preferred
• 2 years of experience as a driver or courier in the healthcare field
• Dispatcher must possess a valid and current operating license. The Employee Motor Vehicle record must meet department maximum acceptability standards regarding violations/accidents
• Experience with logistics routing and computer systems
• 2 years of mechanical experience
• Experience as a dispatcher in the healthcare field
• Knowledge of traffic patterns in the Portland Metro Service Area
• Navigational experience in the Portland Metro Service Area
• Minimum of 23 years of age
• Must possess a current Aircraft Dispatcher Certificate issued by the Federal Aviation Administration, Department of Transportation
• Four year college degree preferably with an Aviation, Science or Business major, or Five years aviation experience which includes at least four years of operational experience, or Three years aviation experience, which includes at least two years of operational experience and a two year associates college degree preferably with an Aviation, Science or Business major
• Ability to work rotating shifts including weekends, holidays, and overtime as required
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
• Performs work of moderate difficulty in the receiving, referring of emergency and non-emergency calls to and from field personnel
• Enters into computer system information on motor vehicles relayed from field personnel to see if vehicles are eligible for impoundment and record same on ledger sheets
• Is responsible for obtaining listings from Registry of Motor Vehicles, stolen vehicle information and assists in or looks up location for field personnel
• Maintains good public relations when answering calls from citizens
• Uphold company-wide commitment to customer satisfaction
• Proficient in Microsoft Office (Word, Excel, Etc.)
• Great customer service skills
• Dispatchers need to keep track of the progress that drivers make along their routes
• They also check the drivers’ in and out time and transfer these records into a company’s files
• Besides dealing with drivers on a daily basis, they must also handle any request and complaint made by the customers related to transportation
• Dispatchers are on-call and may have to work some weekends and holidays
• Dispatchers need to have strong communication skills; they must give instructions clearly so that they are understood by the drivers
• They must be able to work under pressure
• As dispatchers receive a large number of calls and problems at the same time, they need to stay organized and prioritize the order of calls
• They also need to be adaptable to lengthy and strenuous working hours; dispatchers generally work a 40-hour week, and spend long periods sitting at their desk
• Daily load dispatching for assigned drivers and common carriers
• Generate non-conformance notification if load is late, not delivered or rejected
• Contribute to Carrier Score Cards: Service issues, late deliveries, excellent or poor service
• Daily monitoring of truck driver’s documentation and reporting
• Ensuring drivers meet DOT requirements
• Maintains JIT service environment/high touch business
• May participate in other duties or special projects as requested
• Monitor flow of incoming phone traffic to ensure adequate staffing after CSR Supervisor leaves for the day
• Field customer orders and dispatch trucks
• Work with local sales personnel as well as other fellow dispatchers
• Contact external customers and coordinates final shipments of all open orders
• Manage the shutdown of plant operations and conveys plan to appropriate plant and supervisory personnel
• Monitor Driver DOT hours and uses results to determine which Drivers need to be cut-off for the day
• Ensure compliance with all DOT rules and requirements
• Follow all safety and environmental procedures
• Wear personal protective equipment as required
• Je staat in voor de planning van de leveringen en ophalingen
• Naar gelang bijkomende of wijzigende opdrachten corrigeer de planning waar nodig
• Je geeft instructies aan de chauffeurs en bezorgt hen de nodige transportdocumenten
• Assign call in accounts, missed stops and new customers to drivers based upon designated route and driver location
• Courteously interact with customers and/or the general public
• Update, prepare, and dispense the daily route schedule
• Report driver problems to appropriate department or supervisor for resolution
• Maintain dispatch or service log to document pick-ups (i.e. scheduled, missed and extra) route completions, and driver locations
• Ability to ensure productivity by reaching and/or exceeding company established goals through successful routing of company assets
• Ability to manage multiple tasks and complete assignments in a timely manner
• Basic computer skills required for inputting and retrieving data reports
• Effective interpersonal skills relating to good customer service and communication with employees (drivers)
• Knowledge of the routing system, or ability to learn the routing system
• Understanding of the routes and layout of the city
• Knowledge of reasonableness of the data and analysis of results
• Monitors daily operations for accuracy and customer needs. Develops driver - operator work schedules
• Data entry of delivery tickets and tank levels
• Maintains open communications with Account Specialists to ensure excellent customer service
• Makes operational safety recommendations
• Schedules drivers in for random drug and alcohol tests as requested by Office Manager or Terminal Manager
• Supports equipment maintenance program and DOT required inspection needs with shop supervisor and Terminal Manager
• Works with Terminal Manager and LSPI personnel to address customer issues or complaints
• Gathers information pertaining to potential business opportunities. Informs Terminal Manager
• Modify dispatch per needs and weather conditions
• Fills out Tracking Reports for late deliveries
• Minimum 2 years’ experience as a Dispatcher in the chemical transportation industry
• Experience with chemical tank “milk runs” preferred
• Thorough knowledge of DOT/FHWA/HM regulations
• Knowledge of fleet operations and unloading procedures
• Knowledge of safety/environmental regulations
• Skill in handling multiple priorities and meeting critical deadlines
• Communicate well both up and down the chain of command (verbal, written, listening)
• Effective interpersonal skills
• Effective planning/organizational skills
• Ability to work independently, self-motivated
• Demonstrated ability to use Microsoft Office Suite software. Outlook and Excel skills a must
• Ability to make sound decisions and take appropriate action
• Ability to respond to unexpected conditions/emergencies
• Ability to work non-traditional hours as necessary
• Willingness and ability to respond to driver/customer needs 24/7
• 75%: Provides the highest level of safety and service for all Flight Crews, owners and employees by creating accurate, compliant flight-plans to include routing, weight & balance, and aircraft performance. Assesses departure/arrival weather to determine trip feasibility. Communicates with Owner Services and alters aircraft destinations as necessary. Files flight-plans with the Air Traffic Control System. Utilizes all available tools to ensure safety and regulatory compliance are met or exceeded. Exercises joint release responsibility in conjunction with the flight crew in the interest of safety
• 10%: Anticipates and proactively takes action to resolve future trip/dispatch events, situations, and opportunities
• 10%: Flight Following as workload allows
• 5%: Continuously looks for best practices and ways to integrate process improvement and efficiencies in the job function
• Allocates work and opening and closing tickets
• Prepares schedules to include date, time, type of delivery and destination
• Modifies schedules as new requests for services are received
• Ensures balanced distribution of workload among drivers, maintaining and updating the duty list of employees on call and monitoring the hours worked
• Coordinates the daily operations of the drivers and serves as back up when needed to meet deadlines
• Receives and validates requirements for driver services from various sources and incorporates the requirements into existing workloads
• Communicates with drivers regarding status of requirements
• Receives requests for drivers via phone calls, electronic mail, or in-person requests
• Communicates with drivers regarding status of work and any changes to routes
• Using the Sponsor’s electronic system, performs dispatch duties on a daily basis to cover staff shortages and re-direct drivers as necessary
• Ensures the provision of quality customer service and assists in the resolution of customer problems and issues depending on area of assignment
• Defines and anticipates customer needs
• Maintains contact with customer regarding status of problem and estimated time of resolution
• Escalates problems to management as appropriate
• Fosters an environment that promotes effective customer service
• Solicits customer feedback to ensure customer satisfaction
• Ability to become familiar with company regulations, policies, and unique company authorities
• Ability to exercise diplomacy, maturity and good judgment
• Ability to exercise good judgment while making decisions on the routes to be utilized and follow correct delivery procedures for each authorized location and addressee
• Extensive knowledge of security protocol and cover
• Extensive knowledge of Washington, D.C. and surrounding routes
• Well-developed customer service skills, demonstrated by anticipating and responding to customers’ needs in a manner that generates customer satisfaction
• Excellent driving skills and a good driving record
• Ability to effectively handle multiple priorities simultaneously
• Analytical ability to identify problems and issues and to provide resolution
• Possess a valid driver's license
• Possess a clean driving record
• Zero (0) incidents of serious motor vehicle violation, including, but not limited, to driving under the influence of alcohol or drugs; reckless driving; leaving the scene of an accident, or a series of convictions that reflect a pattern of unsafe behavior
• Must possess basic knowledge of phone, radio and computer
• Handle and emergency calls for police, fire or Emergence Medical Services
• Ensure that tasks are completed on time; handle multiple demands for commitment of time, energy, and resources
• Detail-oriented skills, ability to quickly identify, crimes and suspects through use of CCTV
• Perform dispatch duties, such as controlling access, monitoring CCTV, answering and routing telephone calls, notifying key plant personnel to visitors or problems, as warranted
• Maintain written logs as required by the post
• Clerical and administrative duties to including but not limited to filing, data entry and transferring phone calls
• Currently certified or able to be certified through the Division of Criminal Information network (DCI)
• If previsouly employed, meaningful and verifiable work history
• Unarmed Custom Protection Security Officer (Charlotte, NC)
• Receive calls from engineers on location needing Sack, Bulk, liquid products and equipment. Find the proper means of transportation and follow through with the delivery of the product in a timely manner
• Arrive at the office early enough to discuss and understand what deliveries are scheduled and what still needs to be delivered
• Coordinate with contract carriers to get the requested loads delivered
• Coordinate with the engineers via email, text, voice to receive orders and keep them updated on the delivery process
• Fill out all required information on hand tickets to give to the driver
• There will be some light paperwork and filing of delivery / Return tickets for the next day
• Take notes to pass along to office personnel coming in the next day
• Call the Warehouse manager with any questions, concerns, or problems
• Previous dispatching experience is preferred
• Work calmly and quickly in a high paced industry
• Problem solving skills are greatly desired
• Supervise and direct routine service activity. Manage workload and coordinate resource sharing. Adjust, as needed to maximize margins and increase customer satisfaction
• Provide effective and accommodating service to both internal and external customers
• Effectively and actively communicate with coworkers, including local and area supervision. Relay information in a timely manner to facilitate problem solving
• Supervise and direct emergency field activity. Develop strategies to ensure a timely qualified response
• Act as a positive influence on the rest of the team by taking ownership of special projects and assignments as well as filling scheduled shifts and volunteering for additional shift coverage. Display flexibility in the best interest of the team
• Answer off-hours phone calls from all UGI-GD and UGI-ED customers. Also answer calls from 911/EMA centers and public utilities to facilitate emergency and incident response
• Strong supervisory and internal and external customer contact skills
• Strong organizational and creative problem solving skills
• Requires a high degree of quick independent judgement and leadership role in directing field activity and responding to high-priority incidents
• Ability to plan and adjust quickly based on changing weather, customer needs and available manpower and other dynamics while maintaining focus on public and employee safety
• Ability to effectively supervise and direct area personnel in remote locations under stressful conditions
• Knowledge of MobileUp dispatching software, UGI CICS mainframe, SIAS, PA1 Call, etc
• Strong PC skills including Microsoft Office Suite
• Understanding of UGI distribution system, local EMA/911 personnel including police and first responder response procedures, area callout procedures, Pa PUC regulations including Chapter 56 and Act 201, emergency response procedures for operations and gas control staff, DOJM work management system and a sound understanding of all municipalities in all of the UGI service territories
• Provides highest level of customer service to all customers in line with Customer 1st objectives
• PDT maintenance and repair
• Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
• Record Maintenance. Uses a computer to record all requests for services, other incidents, and emergencies. Operates telephone recording system to record all radio transmissions and all incoming telephone calls. Assists in the maintenance of records, files, and reports
• BuildingSecurity. Assists with maintaining building security by operating the computer system to lock or unlock University buildings
• Security and Alarm Monitoring. Assists with monitoring security cameras and security, fire, panic, and maintenance alarms throughout the HSC campus
• As Needed. Performs various duties as needed to successfully fulfill the function of the position
• Acquire knowledge of HSC buildings and addresses
• Ability to read maps and relay directions
• Ability to communicate clear and concise directions and information over electronic mediums such as radio and telephone. Ability to prioritize and multi-task in stressful situations
• Excellent listening skills in order to identify and prioritize critical situations
• Solid ability to provide outstanding customer service
• Solid ability to read, write and comprehend simple instructions, short correspondence and memos
• Ensures order integrity
• Provides positive customer contact experience
• Provides installation status updates
• Works closely and effectively with the Customer Care Manager, Field Supervisors, Satellite Installation Technicians, and DirecTV Customers
• Maintains and improves service by listening to customers description of problems; diagnosing and/or troubleshooting problems
• Maintains customer rapport by resolving concerns and answering questions
• Maintains safe work environment by following safe practices
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Ensures an excellent installation and service experience to DirecTV customers. Working with all levels within a fast paced and deadline driven organization
• Solid ability to read and interpret safety rules, operating/maintenance instructions and procedural manuals
• Solid computer skills, including Microsoft Office products (Word, PowerPoint, Excel)
• Handle Record-keepingrequirements
• Provide outstanding and award-winning Customer Service
• Able to pay Attention to Detail
• Be a great communicator, both verbally and written
• Be able to provide amazing customer service, generally we look for 1-2 years of experience
• Be able to test negative on a pre-employment drug test
• Prior call center experience
• Meet our criminal background screening criteria
• Provide management support, training and feedback for client services team members
• Assist in the completion of matrix calculations
• Provide support in managing department workload capacity to ensure results are delivered within guaranteed timeframes
• Successfully resolve escalated client service issues
• Participate in the development, introduction and distribution of new products/services
• Ability to identify and understand client business needs, and to then develop effective, measurable-value solutions to address those needs
• Troubleshoot issues with employee’s and customer for immediate resolution
• Display motivation, enthusiasm, and drive to keep employees on task and successful
• Ability to effectively coach and perform regular employment reviews
• Computer literate and able to navigate Internet Explorer
• Be able to multi-task in a fast paced environment
• Have excellent organizational skills
• The ability to take customer calls, complaints, and resolve issues
• Proficient with Microsoft programs, including MS Word, Outlook and Excel
• Typically requires 1 year of related experience
• Excellent communication and customer services skills
• Ability to gather data and prepare reports
• Assisting driver(s) before servicing a questionable stop
• Scheduling, routing, work assignments and daily improvement plans in order to maintain an efficient operation
• Enter data into various systems accurately and efficiently
• Previous dispatching experience in the transportation industry
• Oversee and be responsible for the outbound dock operations
• Strong communication skills (written and verbal) in French and English
• Bilingual is a MUST
• Engage and embrace Nestle Continuous Excellence
• Deliver business results in line with the factory Operations Master Plan
• Conduct business in line with Nestle Leadership Framework and Nestle Corporate Business Principles
• Maintain and update Planning KPI reports
• Coordination between Factory and Yard
• Dispatch loads and maintain branch relationships for daily orders
• Manage the sourcing of customer orders based on product availability
• Maintain proper inventory levels at the plant and outside warehouses
• Inventory tracking
• Be proactive in identifying potential product issues and communicating then to other departments
• Focus on achieving Direct Ship and Order Fill goals
• Participation in and Leadership of Continuous Improvement projects
• Proactively communicate within Planning Team and with other Departments for issue resolution and process improvements
• Develop training guides, process changes, and SOP’s as needed
• Other duties as assigned by Planning Management Team
• Two years of experience in a customer contact role
• Detailed, proven knowledge and ability to distribute appropriate resources to Member service requests via online Mapping, D2000 Truckload, etc
• This position is considered Emergency Personnel, which means that in inclement weather and other types of emergencies, associates are to report to work as normal, whether to a AAA work location, or via remote access, at the discretion of management
• A competitive salary starting at $16.75/hour
• Position is eligible for an Individual Incentive Plan
• Comprehensive benefit package including over 3 weeks of Paid Time Off during the first year, 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings
• Training: Monday - Friday 9:00 am - 5:00 pm for the first 4 weeks
• Schedule: Weekends and holidays required. The operation center is 24X7 . Days and hours TBD
• Utilize sound business practices that will ensure enhanced revenue control initiatives
• Coordinate internal departments (maintenance, enforcement, operations and events) to create and maximize productivity, efficiency, and responsiveness to all customer service issues within the parking system
• Ensure maximum productivity by successfully routing CampusParc staff to designated locations on campus
• Track operational issues/concerns using a Customer Relations Management System
• Strong computer skills (ability to operate specific software programs) and handheld devices
• Thrive in a fast-paced, multi-faceted work environment
• Must be able to work unsupervised
• Ability to speak, read, and comprehend the English language
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded)
• Demonstrate a sense of urgency and timeliness
• Ability to handle challenging and, at times, emotionally charged situations
• Education: High school diploma required
• Experience: 2+ years in supervisory role
• Together with the District Manager, determine the number of drivers and vehicles available and create a work schedule that will ensure that all deliveries are made on a timely basis by adhering to the following guidelines
• All open orders for “Forecasted” customers are to be scheduled for delivery to occur prior to the time that the tank level reaches 10%
• All Fixed Cycle customers who are scheduled for a delivery on a specific day of the week are to be scheduled for the delivery to occur on the specified day
• All Will-Call orders are to be scheduled for delivery to occur within the time established by Management, normally 7 calendar days from receipt of order
• Using the automated routing software, create a delivery route(s) for each assigned driver to maximize the number of gallons delivered per vehicle hour
• Schedule and route any emergency deliveries and/or service work that may be required during the course of the day
• Monitor the Dispatch Board and immediately inform the District Manager of any Driver(s) who have not left the plant within 30 minutes of their assigned starting time
• Throughout the day, monitor the appropriate systems to ensure that all undelivered orders were completely and properly reported
• Respond to Drivers/Techs questions and issues as required
• Review the service schedule on a daily basis. Make adjustments as necessary to ensure scheduling and routing efficiencies
• Contact customer the day prior to service or installation work to confirm the scheduled appointment
• Follow up on all new installations to ensure that the tank(s) is filled within 24 hours (or sooner, if necessary) of installation
• In accordance with AmeriGas policies and procedures, arrange for emergency vehicle service/repairs that become necessary during normal business hours. Notify the District Manager of the details and action taken
• Knowledge of Microsoft Office products
• 2 or more year’s experience
• Dispatchers are responsible for dispatching technicians
• Ability to dispatch and move calls for various technicians
• Energy, enthusiasm, integrity and interest in performing at a high level day in and day out
• Ability and commitment to be on time
• When technician is ready, have him on the way quickly
• Attention to detail, multitasker
• Provide exceptional customer service to our clients at all times
• Strong teamwork skills and high regard for teamwork with respect
• Ability to work with other employees, management and technicians to get the job done correctly and in the best interest or our clients, while abiding by company policies and procedures
• Flexibility with regard to work hours and days, with weekends and weekend 'on-call' capabilities
• Ability to see the 'big picture' of work committed and plan to achieve the challenge
• High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education
• Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word
• The ability to use general office machines
• Knowledge of the local geographic territory
• Willingness and ability to work evenings and weekends
• Serving as a point of contact for drivers as they enter and exit the yard
• Using the Yard of Dreams inventory system to manage traffic
• Scheduling deliveries and backhaul pickups as required
• Providing drivers with all necessary administrative requirements for trips, directions, tolls, etc
• Monitor trailer utilization and equipment damages
• Be comfortable utilizing office equipment such as: Excel, Word, internal programs, and multiple line phone systems
• Must be flexible to work weekends & variable shifts as needed
• Be able to work with time constraints and deadlines
• Have excellent math skills
• Have excellent troubleshooting and problem solving skills
• Be flexible with scheduling
• Review update trips to ensure accuracy and customer needs
• Understanding and use of Roadnet, Accustar and Mobilcast
• Maintain effective daily communication with drivers, equipment suppliers, sales, plant personnel and maintenance providers and resolve issues in each area to achieve lowest distribution costs and maintain fleet operational
• Analyze asset utilization and distribution costs, making adjustments to the distribution plan to meet agreed upon distribution costs
• Work closely with Roadnet planner and Mobilcast team to ensure timely deliveries to customers in an effective and reliable manner based on a detailed knowledge of government regulations (Canada/US), driver hours of service guidelines, equipment and product availability
• Responsbile for a variety of Hub related functions to include, but not limited to ordering of gases, dry ice, rescheduling calls, inventory management, workorders, etc
• Responsible for various paperwork including TDG, VIR, EOD, housekeeping records, O.T. sheets,backorder list, etc
• Manage quality data base, related functions and issues
• Degree/Diploma or equivalent experience in related discipline
• Multitasking / Problem Solving
• Supervisory experience
• Time management
• Prepares for the next day truck routing, intercom trailers
• Accurately routes and dispatches vehicles for the next day
• Reviews and accounts for all delivery tickets
• Responsible for daily truck auditing
• Sorts, files, and reviews all DOT compliance paperwork such as driver hours of service logs, post trip vehicle inspections, and hazardous material shipping papers
• Checks paperwork daily from drivers for accuracy and completeness
• Responsible for all DOT requirements for a hazardous materials distributor
• Responsible for learning multiple areas of the total operation
• Manages driver and equipment resources to insure proper availability of people and equipment
• Must have the ability to respond to an emergency request from customers
• Additional duties and projects as may be assigned
• Prior experience with the coordination and administration of compliance with DOT regulations and office filing preferred
• Demonstrated ability to balance competing priorities in a busy environment
• Working knowledge of Microsoft Excel, Word and Outlook
• Excellent verbal and written communication and customer service skills
• Ability to read, analyze, and interpret various reports, and regulatory references
• Ability to effectively present information to associates, managers and branch personnel
• Ability to efficiently and effectively handle multiple and shifting priorities
• Employee is regularly required to stand, walk, and sit; use hands and fingers to handle or feel; reach with hands and arms
• Employee is frequently required to talk and/or hear
• Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus
• Requires use of computer, telephone and operation of a motor vehicle
• Occasionally may be required to move/transport up to 10 pounds
• The noise level in the work environment is usually moderate and performed in a standard office environment
• While performing the duties of this job, the employee is occasionally exposed to moving office/production machine parts
• Manages and responds to calls and/or alarms and initiates immediate response
• Coordinates and/or dispatches staff in response to requests for service. Retrieves recorded documentation as required
• Monitors the activities of persons on the premises by way of surveillance systems and communications
• Initiates communication with team leader/manager when additional staffing support is necessary and assists with resolution of those issues
• Perform ID badging creation and distribution
• Six months related experience preferred
• Receive service requests from the customer and create in SHI’s call management system for assignment to SHI’s Field Service Technicians
• Communicate with internal team and SHI’s customer via telephone and e-mail
• Oversee call assignments to insure all service requests have been assigned and accepted
• Make system correction and adjustments reported from the field
• Monitor e-mail closely for service requests, and other pertinent e-mail communication
• Previous experience working as a dispatcher, call center or helpdesk
• Experience with ERP systems
• Dispatch bulk fuel deliveries
• Electronically monitor bulk fuel tanks to avoid fuel runouts
• Schedule deliveries for monitored tanks and others as required
• Resolve driver and rack issues
• Ability to multitask in a fast-paced environment
• Review orders for accuracy and correct any mistakes before dispatching to drivers
• Ability to problem solve and provide solutions
• Coordinate daily operational needs with management, sales, and drivers to satisfy customer expectations
• Participate in shift planning and follow-up daily shift assignments to ensure customers’ expectations are met
• Review weekly projected volume demand to adjust driver shifts to meet demand
• Monitor driver time and notify management of any potential issues
• Inform route managers of any potential customer sites that need to be evaluated due to safety or customer service issues
• Support and empower drivers to make safety conscience decisions
• Assist with data collection and reporting for management
• Develop a strong understanding and dedication to the safety program
• To demonstrate the ability to interact and cooperate with all company employees
• To build trust, value others, communicate effectively, drive execution, foster innovation, focus on delivery to customers, collaborate with others, solve problems creatively and demonstrate high integrity
• Maintain professional internal and external relationships that meet company core values
• Proactively establish and maintain effective working team relationships with all support departments
• Excellent interpersonal skills and team orientation
• Computer literate with experience using MS Office and hours of service management systems
• Excellent time management and organizational skills with the ability to multi-task in a fast-paced environment

Related Job Titles

• • Scheduled and coordinated delivery of over 500 items daily resulting in improved delivery success rate by 80%.
• • Reduced dispatch error rate by 25% through implementation of a new SOP and staff training module.
• • Managed a team of 10 drivers, ensuring they adhered to schedules and followed the safest and most efficient delivery routes.
• • Implemented a new route planning tool that reduced fuel consumption by 20%.
• • Handled customer complaints, reducing repeat offences by 35% through actionable feedback.
• • Contributed to the implementation of a new delivery tracking system, improving customer satisfaction by 40%.
• • Managed end-to-end logistics for smaller deliveries, ensuring timely and successful deliveries.
• • Assisted in the training of new staff, increasing productivity by 15% through efficient onboarding.
• • Participated in creating emergency plans, ensuring minimum disruption during crisis situations.

5 Entry Level Dispatcher Resume Examples & Guide for 2024

Your entry level dispatcher resume should showcase a strong ability to communicate effectively. Attention to detail is critical in this role, so highlight your organizational skills. Demonstrate your capability to work under pressure and manage multiple tasks concurrently. On your resume, emphasize any experience that involves coordination or logistical planning.

All resume examples in this guide

Traditional

Resume Guide

Designing your entry level dispatcher resume: best practices, optimizing the experience section of your entry level dispatcher resume, highlighting essential hard and soft skills for your entry level dispatcher resume, highlighting certifications and education on your entry level dispatcher resume, deciding between a entry level dispatcher resume summary or objective, four additional sections to consider for your entry level dispatcher resume, key takeaways.

An entry-level dispatcher may struggle with articulating their relevant skills and experiences due to lack of specific work history in the field. Our guide can assist by providing strategies on how to emphasize transferable skills from other jobs, education, or life experiences, and frame them effectively for a dispatcher role.

Here's what you'll read within our professional resume guide:

• Entry level dispatcher resumes that are tailored to the role are more likely to catch recruiters' attention.
• Most sought-out entry level dispatcher skills that should make your resume.
• Styling the layout of your professional resume: take a page from entry level dispatcher resume examples.
• How to write about your entry level dispatcher achievements in various resume sections (e.g. summary, experience, and education).

Recommended reads:

• Food Delivery Driver resume
• Amazon Delivery Driver resume
• Transportation Dispatcher resume
• Porter resume
• CDL Truck Driver resume

Before penning down your entry level dispatcher resume, consider its structure and format . Here's what you should remember:

• Employ the reverse-chronological format to present your experience, starting with your most recent role.
• Your resume's header should feature accurate, professional contact details. If you maintain a professional portfolio or LinkedIn profile, include its link.
• Keep your resume concise, ideally within two pages. Prioritize relevance over length.
• Unless directed otherwise, save your resume as a PDF to preserve its design.

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Your resume will likely be processed by an Applicant Tracking System (ATS). Ensure your header, summary, or objective incorporates essential skills required for the role.

Essential 911 dispatcher resume sections for a comprehensive overview:

• Header: Enables recruiters to swiftly access your contact details and peruse your latest work portfolio.
• Summary or Objective: Offers a snapshot of your career milestones and aspirations.
• Experience: Demonstrates alignment with job prerequisites and highlights your tangible contributions.
• Skills: Captures the full spectrum of your expertise, making you a compelling 911 dispatcher candidate.
• Education & Certifications: Bridges potential experience gaps and underscores your dedication to the field.

What recruiters want to see on your resume:

• Communication Skills: Since a dispatcher's primary role is to communicate effectively, recruiters often prioritize candidates with excellent verbal and written communication skills.
• Attention to Detail: The ability to handle multiple tasks simultaneously and maintain accuracy is crucial for dispatchers. Therefore, demonstrating strong attention to detail can make a candidate stand out.
• Problem-Solving Ability: Dispatchers often must make quick decisions under pressure. Recruiters look for individuals who have demonstrated good judgment and problem-solving abilities in past experiences.
• Experience with Relevant Software: Familiarity with dispatching software or similar systems can be a major plus. Candidates should highlight any relevant technical skills on their resume.
• Stress Management: Given the high-stress nature of the job, recruiters value candidates who exhibit strong stress management skills and the ability to remain calm in difficult situations.
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The experience section is pivotal—it bridges the gap between your qualifications and the job's requirements.

To craft an impactful entry level dispatcher experience section, consider these guidelines:

• Review the job posting to identify key requirements and align your past roles with these needs.
• Go beyond listing skills—demonstrate their impact through quantifiable achievements.
• Exclude roles that don't enhance your application or showcase relevant skills.
• While technical expertise is crucial, also highlight soft skills that add value to your role.
• Use action verbs to articulate your accomplishments and the skills employed to achieve them.

Below, we've provided entry level dispatcher resume samples to inspire your experience section, ensuring it adheres to industry best practices.

• Managed incoming emergency calls and dispatched appropriate emergency response teams effectively.
• Coordinated and monitored the movement of vehicles using GPS tracking systems, ensuring timely arrivals.
• Maintained accurate records of all incoming and outgoing communications to facilitate future reference.
• Collaborated with law enforcement agencies to provide real-time updates on emergencies and incidents.
• Implemented efficient scheduling techniques resulting in a 15% reduction in response time.
• Responded promptly to service requests from clients and efficiently dispatched field technicians.
• Utilized computer-aided dispatch systems to allocate resources and track service progress.
• Provided clear and concise instructions to field personnel, ensuring effective problem resolution.
• Assisted in the development of standard operating procedures to optimize dispatch operations.
• Managed a high volume of calls, achieving a 98% customer satisfaction rating.
• Monitored transportation routes and adjusted schedules to accommodate changing traffic conditions.
• Coordinated with drivers to ensure the timely delivery of goods to various locations.
• Utilized radio and communication devices to maintain constant contact with fleet drivers.
• Resolved logistical issues and provided alternative solutions to meet client requirements.
• Implemented a tracking system resulting in a 20% decrease in delivery delays.
• Managed a team of dispatchers and ensured the smooth flow of communication within the department.
• Coordinated with drivers, warehouse staff, and customers to optimize delivery routes.
• Implemented a new dispatch software system, resulting in a 30% improvement in efficiency.
• Developed and conducted training programs for new dispatchers to enhance their skills.
• Analyzed data and generated reports on key performance indicators to drive process improvements.
• Provided assistance and support to field technicians during service calls, ensuring timely resolutions.
• Maintained a comprehensive database of customer information and service history for reference.
• Coordinated with multiple vendors to schedule repairs and replacement parts.
• Identified recurring issues and collaborated with technical team to implement preventive measures.
• Streamlined communication channels, resulting in a 25% reduction in response time.
• Dispatched service personnel to residential and commercial locations to address equipment malfunctions.
• Prioritized emergency service requests based on severity and availability of resources.
• Delegated tasks to technicians and ensured they had the necessary tools and equipment for each job.
• Maintained constant communication with customers, providing updates on service progress.
• Implemented a call tracking system resulting in a 30% improvement in first-call resolution.
• Coordinated the dispatch of field service technicians for maintenance and repair tasks.
• Utilized a computerized maintenance management system to schedule and track work orders.
• Ensured compliance with safety regulations and proper utilization of personal protective equipment.
• Managed inventory levels of spare parts and supplies, optimizing cost and minimizing downtime.
• Implemented preventive maintenance programs resulting in a 15% decrease in equipment failures.
• Dispatched tow trucks and roadside assistance vehicles to aid stranded motorists.
• Coordinated with towing operators and service providers to ensure prompt response times.
• Maintained accurate records of service calls and billing information for administrative purposes.
• Responded to customer inquiries and provided updates on estimated arrival times.
• Implemented a routing optimization system resulting in a 20% reduction in average response time.
• Managed dispatch operations for a fleet of delivery vehicles, coordinating routes and schedules.
• Collaborated with drivers and warehouse staff to optimize load planning and maximize efficiency.
• Utilized a transportation management system to track shipments and provide real-time updates.
• Implemented driver performance metrics resulting in a 10% increase in on-time deliveries.
• Provided exceptional customer service, resolving any issues that arose during the delivery process.
• Dispatch and coordinate emergency vehicles in response to fire and medical emergencies.
• Maintain accurate incident logs and communicate with emergency personnel via radio systems.
• Provide pre-arrival instructions to callers for life-saving interventions before help arrives.
• Train new dispatchers on emergency protocols and maintain up-to-date knowledge on procedures.
• Implemented a computer-aided dispatch system resulting in a 20% reduction in response time.

Quantifying impact on your resume

• Include the number of calls or incidents managed per shift to showcase your ability to handle high-stress, fast-paced environments.
• List the average call duration time to highlight efficiency and time management skills.
• Mention any reduction percentage in call waiting times you contributed to, indicating problem-solving abilities.
• Provide the size of the team you worked with or coordinated, reflecting your teamwork and collaboration skills.
• Note the number of emergency services dispatched during crisis situations, demonstrating quick thinking and duty awareness.
• Specify the volume of data entries processed, illustrating attention to detail and diligence.
• Indicate the percentage of customer satisfaction ratings improved or maintained as a result of your efforts, showing customer-oriented approach.
• Reference any numerical goals or performance metrics you met or exceeded, exhibiting goal-orientation and commitment to results.

Strategies for candidates with limited resume experience

Lack of extensive experience doesn't mean you can't make a strong impression. Here's how:

• Thoroughly understand the role's requirements and reflect them in key resume sections.
• Highlight transferable skills and personal attributes that make you a valuable candidate.
• Use the resume objective to articulate your growth vision within the company.
• Emphasize technical alignment through relevant certifications, education, and skills.

Remember, your resume's primary goal is to showcase how you align with the ideal candidate profile. The closer you match the job requirements, the higher your chances of securing an interview.

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• Job Shadowing on Resume

Boost your resume by focusing on the practical aspects of each job requirement. While it's good to have job-related keywords on your resume, ensure they're backed by action verbs and quantifiable data. This gives recruiters a clear picture of your entry level dispatcher professional journey.

Your skill set is a cornerstone of your entry level dispatcher resume.

Recruiters keenly evaluate:

• Your hard skills , gauging your proficiency with specific tools and technologies.
• Your soft skills , assessing your interpersonal abilities and adaptability.

A well-rounded candidate showcases a harmonious blend of both hard and soft skills, especially in a dedicated skills section.

When crafting your entry level dispatcher skills section:

• List up to six skills that resonate with the job requirements and highlight your expertise.
• Feature a soft skill that encapsulates your professional persona, drawing from past feedback or personal reflections.
• Consider organizing your skills into distinct categories, such as "Technical Skills" or "Soft Skills."
• If you possess pivotal industry certifications, spotlight them within this section.

Crafting a comprehensive skills section can be daunting. To assist, we've curated lists of both hard and soft skills to streamline your resume-building process.

Top skills for your entry level dispatcher resume

Knowledge of dispatching procedures

Proficiency in relevant software (CAD, GPS, etc.)

Basic mechanical knowledge for making decisions

Understanding of law enforcement codes

Emergency response planning

Geographical knowledge

Data entry skills

Time management skills

Multi-line phone system operation

Record-keeping

Multitasking ability

Quick decision-making skills

Good listening skills

Effective communication skills

Ability to perform under pressure

Problem-solving abilities

Attention to detail

Customer service skills

Teamwork and collaboration

Patience and composure

Targeting the needed job ad skills doesn't have to end with the skills section. You can talk about your related certifications, interests or additional experience via projects or volunteering, where you picked up those skills, too.

Your academic achievements, including certifications and degrees, bolster your application. They showcase your skills and commitment to the field.

To effectively present these on your resume:

• Highlight significant academic achievements or recognitions relevant to the role.
• Be selective; prioritize the most relevant and impressive certifications.
• Include essential details: certificate/degree name, institution, graduation dates, and license numbers (if applicable).
• Present your academic background in reverse chronological order, emphasizing the most recent and relevant qualifications.

For further guidance, explore popular industry certifications.

Best certifications to list on your resume

• Cardiopulmonary Resuscitation (CPR) certification - American Red Cross

List your degrees in reverse order, starting with the newest. A recent PhD or unique field could set you apart.

• GPA on Resume
• Cum Laude on Resume

While some argue the resume summary or objective is outdated, these sections can effectively:

• Integrate pivotal entry level dispatcher keywords.
• Showcase your achievements.
• Clarify your motivation for applying.

The distinction lies in their focus:

• A resume objective emphasizes your career aspirations.
• A resume summary spotlights your career milestones.

Opt for a summary if you have a rich experience you wish to highlight immediately. Conversely, an objective can be ideal for those wanting to underscore their aspirations and soft skills.

For inspiration, we've curated samples from industry professionals to guide your resume summary or objective crafting:

Resume summary and objective examples for a entry level dispatcher resume

Detail-oriented individual with 3 years of experience in logistics, seeking to leverage my organizational and communication skills as an Entry Level Dispatcher. I have a proven record of managing dispatch operations for a mid-sized transport company, ensuring prompt service delivery and maximum customer satisfaction.

Accomplished professional with 5 years of experience in customer service roles, eager to apply transferable skills into the field of dispatch operations. Skills include problem-solving, quick decision-making, and exceptional interpersonal communication. Reduced response times by 15% in previous role through efficient scheduling.

Motivated graduate with a Bachelor's Degree in Business Administration, aiming to launch a career in dispatch operations. Highly skilled in multitasking, time management, and negotiation, and looking forward to applying these skills in a real-world setting to ensure efficient transportation services.

Experienced project coordinator with a background in construction, aiming to transition into dispatch operations. I bring forth strong organizational abilities, proficiency with dispatch software, and superior decision-making skills, honed over a 4-year tenure managing complex projects and tight schedules.

Seeking an Entry Level Dispatcher position to leverage my strong organizational skills, ability to work under pressure, and excellent communication skills to coordinate efficient transportation routes. I am committed to learning and growing in this field.

Aspiring to jumpstart my career in the transportation industry as an Entry Level Dispatcher. Offering excellent problem-solving skills, proficiency in dispatch software, and a strong desire to ensure the smooth operation of logistic processes.

To give a fuller picture of who you are, consider adding these sections to your entry level dispatcher resume:

• Awards - to showcase your achievements.
• Interests - to share passions outside of work.
• Publications - to highlight your contributions to the field.
• Projects - to spotlight significant accomplishments, even those outside of traditional work settings.
• Keep your entry level dispatcher resume clear and organized with key sections.
• Only include relevant details. Space is limited.
• Support your achievements with both hard and soft skills.
• Detail your experience, focusing on your industry expertise.
• Highlight the most relevant certifications to show your dedication to the field.

Looking to build your own Entry Level Dispatcher resume?

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NASA’s Voyager 1 Resumes Sending Engineering Updates to Earth

NASA’s Voyager 1 spacecraft is depicted in this artist’s concept traveling through interstellar space, or the space between stars, which it entered in 2012.

After some inventive sleuthing, the mission team can — for the first time in five months — check the health and status of the most distant human-made object in existence.

For the first time since November , NASA’s Voyager 1 spacecraft is returning usable data about the health and status of its onboard engineering systems. The next step is to enable the spacecraft to begin returning science data again. The probe and its twin, Voyager 2, are the only spacecraft to ever fly in interstellar space (the space between stars).

Voyager 1 stopped sending readable science and engineering data back to Earth on Nov. 14, 2023, even though mission controllers could tell the spacecraft was still receiving their commands and otherwise operating normally. In March, the Voyager engineering team at NASA’s Jet Propulsion Laboratory in Southern California confirmed that the issue was tied to one of the spacecraft’s three onboard computers, called the flight data subsystem (FDS). The FDS is responsible for packaging the science and engineering data before it’s sent to Earth.

After receiving data about the health and status of Voyager 1 for the first time in five months, members of the Voyager flight team celebrate in a conference room at NASA’s Jet Propulsion Laboratory on April 20.

The team discovered that a single chip responsible for storing a portion of the FDS memory — including some of the FDS computer’s software code — isn’t working. The loss of that code rendered the science and engineering data unusable. Unable to repair the chip, the team decided to place the affected code elsewhere in the FDS memory. But no single location is large enough to hold the section of code in its entirety.

So they devised a plan to divide the affected code into sections and store those sections in different places in the FDS. To make this plan work, they also needed to adjust those code sections to ensure, for example, that they all still function as a whole. Any references to the location of that code in other parts of the FDS memory needed to be updated as well.

The team started by singling out the code responsible for packaging the spacecraft’s engineering data. They sent it to its new location in the FDS memory on April 18. A radio signal takes about 22 ½ hours to reach Voyager 1, which is over 15 billion miles (24 billion kilometers) from Earth, and another 22 ½ hours for a signal to come back to Earth. When the mission flight team heard back from the spacecraft on April 20, they saw that the modification worked: For the first time in five months, they have been able to check the health and status of the spacecraft.

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During the coming weeks, the team will relocate and adjust the other affected portions of the FDS software. These include the portions that will start returning science data.

Voyager 2 continues to operate normally. Launched over 46 years ago , the twin Voyager spacecraft are the longest-running and most distant spacecraft in history. Before the start of their interstellar exploration, both probes flew by Saturn and Jupiter, and Voyager 2 flew by Uranus and Neptune.

Caltech in Pasadena, California, manages JPL for NASA.

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