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Why Problem-Solving Skills Are Essential for Leaders in Any Industry

• 17 Jan 2023

Any organization offering a product or service is in the business of solving problems.

Whether providing medical care to address health issues or quick convenience to those hungry for dinner, a business’s purpose is to satisfy customer needs .

In addition to solving customers’ problems, you’ll undoubtedly encounter challenges within your organization as it evolves to meet customer needs. You’re likely to experience growing pains in the form of missed targets, unattained goals, and team disagreements.

Yet, the ubiquity of problems doesn’t have to be discouraging; with the right frameworks and tools, you can build the skills to solve consumers' and your organization’s most challenging issues.

Here’s a primer on problem-solving in business, why it’s important, the skills you need, and how to build them.

Access your free e-book today.

What Is Problem-Solving in Business?

Problem-solving is the process of systematically removing barriers that prevent you or others from reaching goals.

Your business removes obstacles in customers’ lives through its products or services, just as you can remove obstacles that keep your team from achieving business goals.

Design Thinking

Design thinking , as described by Harvard Business School Dean Srikant Datar in the online course Design Thinking and Innovation , is a human-centered , solutions-based approach to problem-solving and innovation. Originally created for product design, design thinking’s use case has evolved . It’s now used to solve internal business problems, too.

The design thinking process has four stages :

• Clarify: Clarify a problem through research and feedback from those impacted.
• Ideate: Armed with new insights, generate as many solutions as possible.
• Develop: Combine and cull your ideas into a short list of viable, feasible, and desirable options before building prototypes (if making physical products) and creating a plan of action (if solving an intangible problem).
• Implement: Execute the strongest idea, ensuring clear communication with all stakeholders about its potential value and deliberate reasoning.

Using this framework, you can generate innovative ideas that wouldn’t have surfaced otherwise.

Creative Problem-Solving

Another, less structured approach to challenges is creative problem-solving , which employs a series of exercises to explore open-ended solutions and develop new perspectives. This is especially useful when a problem’s root cause has yet to be defined.

You can use creative problem-solving tools in design thinking’s “ideate” stage, which include:

• Brainstorming: Instruct everyone to develop as many ideas as possible in an allotted time frame without passing judgment.
• Divergent thinking exercises: Rather than arriving at the same conclusion (convergent thinking), instruct everyone to come up with a unique idea for a given prompt (divergent thinking). This type of exercise helps avoid the tendency to agree with others’ ideas without considering alternatives.
• Alternate worlds: Ask your team to consider how various personas would manage the problem. For instance, how would a pilot approach it? What about a young child? What about a seasoned engineer?

It can be tempting to fall back on how problems have been solved before, especially if they worked well. However, if you’re striving for innovation, relying on existing systems can stunt your company’s growth.

Related: How to Be a More Creative Problem-Solver at Work: 8 Tips

Why Is Problem-Solving Important for Leaders?

While obstacles’ specifics vary between industries, strong problem-solving skills are crucial for leaders in any field.

Whether building a new product or dealing with internal issues, you’re bound to come up against challenges. Having frameworks and tools at your disposal when they arise can turn issues into opportunities.

As a leader, it’s rarely your responsibility to solve a problem single-handedly, so it’s crucial to know how to empower employees to work together to find the best solution.

Your job is to guide them through each step of the framework and set the parameters and prompts within which they can be creative. Then, you can develop a list of ideas together, test the best ones, and implement the chosen solution.

Related: 5 Design Thinking Skills for Business Professionals

4 Problem-Solving Skills All Leaders Need

1. problem framing.

One key skill for any leader is framing problems in a way that makes sense for their organization. Problem framing is defined in Design Thinking and Innovation as determining the scope, context, and perspective of the problem you’re trying to solve.

“Before you begin to generate solutions for your problem, you must always think hard about how you’re going to frame that problem,” Datar says in the course.

For instance, imagine you work for a company that sells children’s sneakers, and sales have plummeted. When framing the problem, consider:

• What is the children’s sneaker market like right now?
• Should we improve the quality of our sneakers?
• Should we assess all children’s footwear?
• Is this a marketing issue for children’s sneakers specifically?
• Is this a bigger issue that impacts how we should market or produce all footwear?

While there’s no one right way to frame a problem, how you do can impact the solutions you generate. It’s imperative to accurately frame problems to align with organizational priorities and ensure your team generates useful ideas for your firm.

To solve a problem, you need to empathize with those impacted by it. Empathy is the ability to understand others’ emotions and experiences. While many believe empathy is a fixed trait, it’s a skill you can strengthen through practice.

When confronted with a problem, consider whom it impacts. Returning to the children’s sneaker example, think of who’s affected:

• Your organization’s employees, because sales are down
• The customers who typically buy your sneakers
• The children who typically wear your sneakers

Empathy is required to get to the problem’s root and consider each group’s perspective. Assuming someone’s perspective often isn’t accurate, so the best way to get that information is by collecting user feedback.

For instance, if you asked customers who typically buy your children’s sneakers why they’ve stopped, they could say, “A new brand of children’s sneakers came onto the market that have soles with more traction. I want my child to be as safe as possible, so I bought those instead.”

When someone shares their feelings and experiences, you have an opportunity to empathize with them. This can yield solutions to their problem that directly address its root and shows you care. In this case, you may design a new line of children’s sneakers with extremely grippy soles for added safety, knowing that’s what your customers care most about.

Related: 3 Effective Methods for Assessing Customer Needs

3. Breaking Cognitive Fixedness

Cognitive fixedness is a state of mind in which you examine situations through the lens of past experiences. This locks you into one mindset rather than allowing you to consider alternative possibilities.

For instance, your cognitive fixedness may make you think rubber is the only material for sneaker treads. What else could you use? Is there a grippier alternative you haven’t considered?

Problem-solving is all about overcoming cognitive fixedness. You not only need to foster this skill in yourself but among your team.

4. Creating a Psychologically Safe Environment

As a leader, it’s your job to create an environment conducive to problem-solving. In a psychologically safe environment, all team members feel comfortable bringing ideas to the table, which are likely influenced by their personal opinions and experiences.

If employees are penalized for “bad” ideas or chastised for questioning long-held procedures and systems, innovation has no place to take root.

By employing the design thinking framework and creative problem-solving exercises, you can foster a setting in which your team feels comfortable sharing ideas and new, innovative solutions can grow.

How to Build Problem-Solving Skills

The most obvious answer to how to build your problem-solving skills is perhaps the most intimidating: You must practice.

Again and again, you’ll encounter challenges, use creative problem-solving tools and design thinking frameworks, and assess results to learn what to do differently next time.

While most of your practice will occur within your organization, you can learn in a lower-stakes setting by taking an online course, such as Design Thinking and Innovation . Datar guides you through each tool and framework, presenting real-world business examples to help you envision how you would approach the same types of problems in your organization.

Are you interested in uncovering innovative solutions for your organization’s business problems? Explore Design Thinking and Innovation —one of our online entrepreneurship and innovation courses —to learn how to leverage proven frameworks and tools to solve challenges. Not sure which course is right for you? Download our free flowchart .

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6 Strategies for Leading Through Uncertainty

• Rebecca Zucker
• Darin Rowell

Start by embracing the discomfort of not knowing.

It seems that any given week provides ample reminders that leaders cannot control the degree of change, uncertainty, and complexity we face. The authors offer six strategies to improve a leader’s ability to learn, grow, and more effectively navigate the increasing complexity of our world. The first step is to embrace the discomfort as an expected and normal part of the learning process. As described by Satya Nadella, CEO of Microsoft, leaders must shift from a “know it all” to “learn it all” mindset. This shift in mindset can, itself, help ease the discomfort by taking the pressure off of you to have all the answers.

If there was ever any doubt about the importance of a leader’s ability to navigate change, uncertainty, and disruption, the emergence of the global pandemic in 2020 made this necessity abundantly clear. And while we all hope to avoid future pandemics, one thing is certain — we cannot avoid ever-increasing complexity.

• Rebecca Zucker is an executive coach and a founding partner at Next Step Partners , a leadership development firm. Her clients have included Amazon, Clorox, Morrison Foerster, Norwest Venture Partners, The James Irvine Foundation, and high-growth technology companies like DocuSign and Dropbox. You can follow her on LinkedIn .
• Darin Rowell , EdD, is a senior advisor and executive coach who helps individuals and teams thrive in high-demand environments. His clients range from CEOs of high-growth companies to Division I head coaches. In addition to his advisory work, Darin is an active researcher in the area of executive performance and resilience.

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Building Leadership Skills: Problem-Solving and Decision-Making

Apr 05, 2019

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Building Leadership Skills: Problem-Solving and Decision-Making. An Infopeople Workshop Presented by Joan Frye Williams www.jfwilliams.com. Not All Decisions Require Equal Attention. Decision Insurance. Define the problem Gather additional data Lay it all out Identify your options

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Building Leadership Skills:Problem-Solving and Decision-Making An Infopeople Workshop Presented by Joan Frye Williams www.jfwilliams.com

Not All Decisions Require Equal Attention

Decision Insurance • Define the problem • Gather additional data • Lay it all out • Identify your options • Evaluate your options • Make your decision • Move forward

Step #1:Define the Problem • What? • Where? • How? • When? • With whom? • Why?

For a Complex Problem • Break it down • Verify with others • Prioritize

Describe the Desired Outcome(s) Define the solved state: Here’s what should be happening…

Identify Specific, Measurable Goals What are we trying to • Achieve? • Preserve? • Avoid? • Eliminate?

Link Back to the Big Picture Make sure your desired outcomes align clearly with the library’s mission and strategic plan

Reality Check:Decision Politics • Who are the stakeholders in this situation? • What will they need to get out of any decision? • How and when should they participate in finding a solution?

Step #2:Gather Additional Data • Broad • Objective • Verifiable • Relevant

Beware • Hearsay/rumor • Opinion • Wishful thinking • Labeling the problem • Blaming/scapegoating • Vivid but minor evidence

Look Outside the Library as Well as In

Don’t Overlook • Your own beliefs and biases • Your own (possible) role in the situation

How Much Information Is Enough?

Just Be Sure YouCover the Bases • Bouncing around is natural • More information may accrue over time

Step #3:Lay It All Out

Pareto Analysis • “80/20 rule” • Focus on numerical data • Use to identify which situations are most common

Mind Mapping • Free-form note taking • Any kind of information • Use to show how different facts relate to the problem and to each other

Look into Causes but Don’t Bog Down • Not all problems are “caused” • Not all causes can be corrected Ask for input – one person at a time.

The Un-Problem:Appreciative Inquiry • Systematic discovery of the best in people and organizations • Unconditional positive questions • Directed conversation and storytelling • What is working well? • How can we do more of that?

Step #4:Identify Your Options • What options do we have? • What has been done in other libraries? • In other disciplines? • How about something new?

Situation:Something’s Gone Wrong • Find and correct the changes that account for the fall-off in results.

Situation:Increased – or Changing – Expectations • Find new ways of operating.

Situation:The Double Whammy • Find ways to reengineer the system – correct and invent.

Situation:It Never Did Work Right • Find ways to overhaul – or completely rebuild.

Things That Can Limit Your Thinking • Searching for THE ONE RIGHT ANSWER • Not involving front line people • Looking inside the library only • Waiting for 100% agreement • Fear of embarrassment or failure

Be Sure to Include • Current approach • Something new • Something fun

Step #5:Evaluate Your Options

Check Sheet

SWOT: Strengths – Weaknesses – Opportunities – ThreatsPMI:Plus – Minus - Interesting

Six Thinking Hats

Think Through Risks and Consequences • Reversible? • Pilot-able? • Timely? • Politically sensitive?

Special Challenges in Many Library Environments • Perfectionism • Catastrophizing • Mixed feelings about success

Step #6:Make Your Decision

Reality Check:Strategic Thinking • How might this decision change the library’s position or reputation? • Will it set the stage or define a pattern for future decisions? • Do library stakeholders need a heads-up? • Who will get credit if things turn out well?

Take Time to Write a Brief Summary of Your Process

Step #7:Move Forward • Communicate the decision/solution • Plan the implementation • Monitor results • Learn as you go

When Things Go Wrong • Work each problem • Re-prioritize if necessary • Maintain focus on desired outcomes • After a fair trial, change options

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Master the 7-Step Problem-Solving Process for Better Decision-Making

Discover the powerful 7-Step Problem-Solving Process to make better decisions and achieve better outcomes. Master the art of problem-solving in this comprehensive guide. Download the Free PowerPoint and PDF Template.

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Introduction

Mastering the art of problem-solving is crucial for making better decisions. Whether you're a student, a business owner, or an employee, problem-solving skills can help you tackle complex issues and find practical solutions. The 7-Step Problem-Solving Process is a proven method that can help you approach problems systematically and efficiently.

The 7-Step Problem-Solving Process involves steps that guide you through the problem-solving process. The first step is to define the problem, followed by disaggregating the problem into smaller, more manageable parts. Next, you prioritize the features and create a work plan to address each. Then, you analyze each piece, synthesize the information, and communicate your findings to others.

By following this process, you can avoid jumping to conclusions, overlooking important details, or making hasty decisions. Instead, you can approach problems with a clear and structured mindset, which can help you make better decisions and achieve better outcomes.

In this article, we'll explore each step of the 7-Step Problem-Solving Process in detail so you can start mastering this valuable skill. At the end of the blog post, you can download the process's free PowerPoint and PDF templates .

Step 1: Define the Problem

The first step in the problem-solving process is to define the problem. This step is crucial because finding a solution is only accessible if the problem is clearly defined. The problem must be specific, measurable, and achievable.

One way to define the problem is to ask the right questions. Questions like "What is the problem?" and "What are the causes of the problem?" can help. Gathering data and information about the issue to assist in the definition process is also essential.

Another critical aspect of defining the problem is identifying the stakeholders. Who is affected by it? Who has a stake in finding a solution? Identifying the stakeholders can help ensure that the problem is defined in a way that considers the needs and concerns of all those affected.

Once the problem is defined, it is essential to communicate the definition to all stakeholders. This helps to ensure that everyone is on the same page and that there is a shared understanding of the problem.

Step 2: Disaggregate

After defining the problem, the next step in the 7-step problem-solving process is to disaggregate the problem into smaller, more manageable parts. Disaggregation helps break down the problem into smaller pieces that can be analyzed individually. This step is crucial in understanding the root cause of the problem and identifying the most effective solutions.

Disaggregation can be achieved by breaking down the problem into sub-problems, identifying the contributing factors, and analyzing the relationships between these factors. This step helps identify the most critical factors that must be addressed to solve the problem.

A tree or fishbone diagram is one effective way to disaggregate a problem. These diagrams help identify the different factors contributing to the problem and how they are related. Another way is to use a table to list the other factors contributing to the situation and their corresponding impact on the issue.

Disaggregation helps in breaking down complex problems into smaller, more manageable parts. It helps understand the relationships between different factors contributing to the problem and identify the most critical factors that must be addressed. By disaggregating the problem, decision-makers can focus on the most vital areas, leading to more effective solutions.

Step 3: Prioritize

After defining the problem and disaggregating it into smaller parts, the next step in the 7-step problem-solving process is prioritizing the issues that need addressing. Prioritizing helps to focus on the most pressing issues and allocate resources more effectively.

There are several ways to prioritize issues, including:

• Urgency: Prioritize issues based on their urgency. Problems that require immediate attention should be addressed first.
• Impact: Prioritize issues based on their impact on the organization or stakeholders. Problems with a high impact should be given priority.
• Resources: Prioritize issues based on the resources required to address them. Problems that require fewer resources should be dealt with first.

It is important to involve stakeholders in the prioritization process, considering their concerns and needs. This can be done through surveys, focus groups, or other forms of engagement.

Once the issues have been prioritized, developing a plan of action to address them is essential. This involves identifying the resources required, setting timelines, and assigning responsibilities.

Prioritizing issues is a critical step in problem-solving. By focusing on the most pressing problems, organizations can allocate resources more effectively and make better decisions.

Step 4: Workplan

After defining the problem, disaggregating, and prioritizing the issues, the next step in the 7-step problem-solving process is to develop a work plan. This step involves creating a roadmap that outlines the steps needed to solve the problem.

The work plan should include a list of tasks, deadlines, and responsibilities for each team member involved in the problem-solving process. Assigning tasks based on each team member's strengths and expertise ensures the work is completed efficiently and effectively.

Creating a work plan can help keep the team on track and ensure everyone is working towards the same goal. It can also help to identify potential roadblocks or challenges that may arise during the problem-solving process and develop contingency plans to address them.

Several tools and techniques can be used to develop a work plan, including Gantt charts, flowcharts, and mind maps. These tools can help to visualize the steps needed to solve the problem and identify dependencies between tasks.

Developing a work plan is a critical step in the problem-solving process. It provides a clear roadmap for solving the problem and ensures everyone involved is aligned and working towards the same goal.

Step 5: Analysis

Once the problem has been defined and disaggregated, the next step is to analyze the information gathered. This step involves examining the data, identifying patterns, and determining the root cause of the problem.

Several methods can be used during the analysis phase, including:

• Root cause analysis
• Pareto analysis
• SWOT analysis

Root cause analysis is a popular method used to identify the underlying cause of a problem. This method involves asking a series of "why" questions to get to the root cause of the issue.

Pareto analysis is another method that can be used during the analysis phase. This method involves identifying the 20% of causes responsible for 80% of the problems. By focusing on these critical causes, organizations can make significant improvements.

Finally, SWOT analysis is a valuable tool for analyzing the internal and external factors that may impact the problem. This method involves identifying the strengths, weaknesses, opportunities, and threats related to the issue.

Overall, the analysis phase is critical for identifying the root cause of the problem and developing practical solutions. By using a combination of methods, organizations can gain a deeper understanding of the issue and make informed decisions.

Step 6: Synthesize

Once the analysis phase is complete, it is time to synthesize the information gathered to arrive at a solution. During this step, the focus is on identifying the most viable solution that addresses the problem. This involves examining and combining the analysis results for a clear and concise conclusion.

One way to synthesize the information is to use a decision matrix. This involves creating a table that lists the potential solutions and the essential criteria for making a decision. Each answer is then rated against each standard, and the scores are tallied to arrive at a final decision.

Another approach to synthesizing the information is to use a mind map. This involves creating a visual representation of the problem and the potential solutions. The mind map can identify the relationships between the different pieces of information and help prioritize the solutions.

During the synthesis phase, it is vital to remain open-minded and consider all potential solutions. Involving all stakeholders in the decision-making process is essential to ensure everyone's perspectives are considered.

Step 7: Communicate

After synthesizing the information, the next step is communicating the findings to the relevant stakeholders. This is a crucial step because it helps to ensure that everyone is on the same page and that the decision-making process is transparent.

One effective way to communicate the findings is through a well-organized report. The report should include the problem statement, the analysis, the synthesis, and the recommended solution. It should be clear, concise, and easy to understand.

In addition to the report, a presentation explaining the findings is essential. The presentation should be tailored to the audience and highlight the report's key points. Visual aids such as tables, graphs, and charts can make the presentation more engaging.

During the presentation, it is essential to be open to feedback and questions from the audience. This helps ensure everyone agrees with the recommended solution and addresses concerns or objections.

Effective communication is vital to ensuring the decision-making process is successful. Stakeholders can make informed decisions and work towards a common goal by communicating the findings clearly and concisely.

The 7-step problem-solving process is a powerful tool for helping individuals and organizations make better decisions. By following these steps, individuals can identify the root cause of a problem, prioritize potential solutions, and develop a clear plan of action. This process can be applied to various scenarios, from personal challenges to complex business problems.

Through disaggregation, individuals can break down complex problems into smaller, more manageable parts. By prioritizing potential solutions, individuals can focus their efforts on the most impactful actions. The work step allows individuals to develop a clear action plan, while the analysis step provides a framework for evaluating possible solutions.

The synthesis step combines all the information gathered to develop a comprehensive solution. Finally, the communication step allows individuals to share their answers with others and gather feedback.

By mastering the 7-step problem-solving process, individuals can become more effective decision-makers and problem-solvers. This process can help individuals and organizations save time and resources while improving outcomes. With practice, individuals can develop the skills to apply this process to a wide range of scenarios and make better decisions in all areas of life.

7-Step Problem-Solving Process PPT Template

Free powerpoint and pdf template, executive summary: the 7-step problem-solving process.

The 7-Step Problem-Solving Process is a robust and systematic method to help individuals and organizations make better decisions by tackling complex issues and finding practical solutions. This process comprises defining the problem, disaggregating it into smaller parts, prioritizing the issues, creating a work plan, analyzing the data, synthesizing the information, and communicating the findings.

By following these steps, individuals can identify the root cause of a problem, break it down into manageable components, and prioritize the most impactful actions. The work plan, analysis, and synthesis steps provide a framework for developing comprehensive solutions, while the communication step ensures transparency and stakeholder engagement.

Mastering this process can improve decision-making and problem-solving capabilities, save time and resources, and improve outcomes in personal and professional contexts.

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Team Building Exercises – Problem Solving and Decision Making

Fun ways to turn problems into opportunities.

By the Mind Tools Content Team

Whether there's a complex project looming or your team members just want to get better at dealing with day-to-day issues, your people can achieve much more when they solve problems and make decisions together.

By developing their problem-solving skills, you can improve their ability to get to the bottom of complex situations. And by refining their decision-making skills, you can help them work together maturely, use different thinking styles, and commit collectively to decisions.

In this article, we'll look at three team-building exercises that you can use to improve problem solving and decision making in a new or established team.

Exercises to Build Decision-Making and Problem-Solving Skills

Use the following exercises to help your team members solve problems and make decisions together more effectively.

Exercise 1: Lost at Sea*

In this activity, participants must pretend that they've been shipwrecked and are stranded in a lifeboat. Each team has a box of matches, and a number of items that they've salvaged from the sinking ship. Members must agree which items are most important for their survival.

Download and print our team-building exercises worksheet to help you with this exercise.

This activity builds problem-solving skills as team members analyze information, negotiate and cooperate with one another. It also encourages them to listen and to think about the way they make decisions.

What You'll Need

• Up to five people in each group.
• A large, private room.
• A "lost at sea" ranking chart for each team member. This should comprise six columns. The first simply lists each item (see below). The second is empty so that each team member can rank the items. The third is for group rankings. The fourth is for the "correct" rankings, which are revealed at the end of the exercise. And the fifth and sixth are for the team to enter the difference between their individual and correct score, and the team and correct rankings, respectively.
• The items to be ranked are: a mosquito net, a can of petrol, a water container, a shaving mirror, a sextant, emergency rations, a sea chart, a floating seat or cushion, a rope, some chocolate bars, a waterproof sheet, a fishing rod, shark repellent, a bottle of rum, and a VHF radio. These can be listed in the ranking chart or displayed on a whiteboard, or both.
• The experience can be made more fun by having some lost-at-sea props in the room.

Flexible, but normally between 25 and 40 minutes.

Instructions

• Divide participants into their teams, and provide everyone with a ranking sheet.
• Ask team members to take 10 minutes on their own to rank the items in order of importance. They should do this in the second column of their sheet.
• Give the teams a further 10 minutes to confer and decide on their group rankings. Once agreed, they should list them in the third column of their sheets.
• Ask each group to compare their individual rankings with their collective ones, and consider why any scores differ. Did anyone change their mind about their own rankings during the team discussions? How much were people influenced by the group conversation?
• Now read out the "correct" order, collated by the experts at the US Coast Guard (from most to least important): - Shaving mirror. (One of your most powerful tools, because you can use it to signal your location by reflecting the sun.) - Can of petrol. (Again, potentially vital for signaling as petrol floats on water and can be lit by your matches.) - Water container. (Essential for collecting water to restore your lost fluids.) -Emergency rations. (Valuable for basic food intake.) - Plastic sheet. (Could be used for shelter, or to collect rainwater.) -Chocolate bars. (A handy food supply.) - Fishing rod. (Potentially useful, but there is no guarantee that you're able to catch fish. Could also feasibly double as a tent pole.) - Rope. (Handy for tying equipment together, but not necessarily vital for survival.) - Floating seat or cushion. (Useful as a life preserver.) - Shark repellent. (Potentially important when in the water.) - Bottle of rum. (Could be useful as an antiseptic for treating injuries, but will only dehydrate you if you drink it.) - Radio. (Chances are that you're out of range of any signal, anyway.) - Sea chart. (Worthless without navigational equipment.) - Mosquito net. (Assuming that you've been shipwrecked in the Atlantic, where there are no mosquitoes, this is pretty much useless.) - Sextant. (Impractical without relevant tables or a chronometer.)

Advice for the Facilitator

The ideal scenario is for teams to arrive at a consensus decision where everyone's opinion is heard. However, that doesn't always happen naturally: assertive people tend to get the most attention. Less forthright team members can often feel intimidated and don't always speak up, particularly when their ideas are different from the popular view. Where discussions are one-sided, draw quieter people in so that everyone is involved, but explain why you're doing this, so that people learn from it.

You can use the Stepladder Technique when team discussion is unbalanced. Here, ask each team member to think about the problem individually and, one at a time, introduce new ideas to an appointed group leader – without knowing what ideas have already been discussed. After the first two people present their ideas, they discuss them together. Then the leader adds a third person, who presents his or her ideas before hearing the previous input. This cycle of presentation and discussion continues until the whole team has had a chance to voice their opinions.

After everyone has finished the exercise, invite your teams to evaluate the process to draw out their experiences. For example, ask them what the main differences between individual, team and official rankings were, and why. This will provoke discussion about how teams arrive at decisions, which will make people think about the skills they must use in future team scenarios, such as listening , negotiating and decision-making skills, as well as creativity skills for thinking "outside the box."

A common issue that arises in team decision making is groupthink . This can happen when a group places a desire for mutual harmony above a desire to reach the right decision, which prevents people from fully exploring alternative solutions.

If there are frequent unanimous decisions in any of your exercises, groupthink may be an issue. Suggest that teams investigate new ways to encourage members to discuss their views, or to share them anonymously.

Exercise 2: The Great Egg Drop*

In this classic (though sometimes messy!) game, teams must work together to build a container to protect an egg, which is dropped from a height. Before the egg drop, groups must deliver presentations on their solutions, how they arrived at them, and why they believe they will succeed.

This fun game develops problem-solving and decision-making skills. Team members have to choose the best course of action through negotiation and creative thinking.

• Ideally at least six people in each team.
• Raw eggs – one for each group, plus some reserves in case of accidents!
• Materials for creating the packaging, such as cardboard, tape, elastic bands, plastic bottles, plastic bags, straws, and scissors.
• Aprons to protect clothes, paper towels for cleaning up, and paper table cloths, if necessary.
• Somewhere – ideally outside – that you can drop the eggs from. (If there is nowhere appropriate, you could use a step ladder or equivalent.)
• Around 15 to 30 minutes to create the packages.
• Approximately 15 minutes to prepare a one-minute presentation.
• Enough time for the presentations and feedback (this will depend on the number of teams).
• Time to demonstrate the egg "flight."
• Put people into teams, and ask each to build a package that can protect an egg dropped from a specified height (say, two-and-a-half meters) with the provided materials.
• Each team must agree on a nominated speaker, or speakers, for their presentation.
• Once all teams have presented, they must drop their eggs, assess whether the eggs have survived intact, and discuss what they have learned.

When teams are making their decisions, the more good options they consider, the more effective their final decision is likely to be. Encourage your groups to look at the situation from different angles, so that they make the best decision possible. If people are struggling, get them to brainstorm – this is probably the most popular method of generating ideas within a team.

Ask the teams to explore how they arrived at their decisions, to get them thinking about how to improve this process in the future. You can ask them questions such as:

• Did the groups take a vote, or were members swayed by one dominant individual?
• How did the teams decide to divide up responsibilities? Was it based on people's expertise or experience?
• Did everyone do the job they volunteered for?
• Was there a person who assumed the role of "leader"?
• How did team members create and deliver the presentation, and was this an individual or group effort?

Exercise 3: Create Your Own*

In this exercise, teams must create their own, brand new, problem-solving activity.

This game encourages participants to think about the problem-solving process. It builds skills such as creativity, negotiation and decision making, as well as communication and time management. After the activity, teams should be better equipped to work together, and to think on their feet.

• Ideally four or five people in each team.
• Paper, pens and flip charts.

Around one hour.

• As the participants arrive, you announce that, rather than spending an hour on a problem-solving team-building activity, they must design an original one of their own.
• Divide participants into teams and tell them that they have to create a new problem-solving team-building activity that will work well in their organization. The activity must not be one that they have already participated in or heard of.
• After an hour, each team must present their new activity to everyone else, and outline its key benefits.

There are four basic steps in problem solving : defining the problem, generating solutions, evaluating and selecting solutions, and implementing solutions. Help your team to think creatively at each stage by getting them to consider a wide range of options. If ideas run dry, introduce an alternative brainstorming technique, such as brainwriting . This allows your people to develop one others' ideas, while everyone has an equal chance to contribute.

After the presentations, encourage teams to discuss the different decision-making processes they followed. You might ask them how they communicated and managed their time . Another question could be about how they kept their discussion focused. And to round up, you might ask them whether they would have changed their approach after hearing the other teams' presentations.

Successful decision making and problem solving are at the heart of all effective teams. While teams are ultimately led by their managers, the most effective ones foster these skills at all levels.

The exercises in this article show how you can encourage teams to develop their creative thinking, leadership , and communication skills , while building group cooperation and consensus.

* Original source unknown. Please let us know if you know the original source.

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Leadership, Motivation, and Problem Solving in Organizations - PowerPoint PPT Presentation

Leadership, Motivation, and Problem Solving in Organizations

Leadership, motivation, and problem solving in organizations add graphics, other sub-categories, etc. to enhance this presentation. chapter 6, odgers & keeling – powerpoint ppt presentation.

• Effective Leadership
• Staff Motivation
• Power, Office Politics, and Motivation
• Decision Making and Problem Solving
• The Nature of Leadership
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• of Alternatives
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• Follow Up, Evaluate, and Modify If Needed

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The PowerPoint slide of Manager vs Leader here shows how they react in tricky situation. On the boss’s side of the slide, there is a person shape with finger pointing icons. Although, on the leader’s side, there are two people joining a broken square together. The managers tend to blame an employee when something falls apart. On the other hand, leaders take it as an opportunity to learn something new. They help their staff to work together and fix a breakdown rather than blaming someone. This way, everyone pitches in to help out in difficult situations and no one plays a blame game.

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Teamwork , Leadership, and problem solving

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Free PowerPoint Fishbone Diagram Templates

By Kate Eby | April 5, 2024

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Create compelling presentations with these free PowerPoint fishbone diagram templates, designed to ensure that the details of your analysis stand out. Customize these templates for brainstorming discussions, planning sessions, and review meetings.  

On this page, you’ll find a bold fishbone diagram template , a traditional Ishikawa diagram template , an 8-prong fishbone chart , and additional fishbone templates offering a full-color illustration, timeline features, and more.

PowerPoint Arrow Fishbone Diagram Template

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When to Use This Template : Project managers and team leaders can use this fishbone diagram template during brainstorming sessions to identify potential causes of a problem. The template serves as a visual aid for teams to categorize contributing factors to an issue. Consultants might also find this template useful when conducting organizational diagnostics or process improvements.

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Download the Bold Fishbone Diagram Template for PowerPoint

When to Use This Template : Use this fishbone template in strategic planning sessions where clarity on the factors contributing to a business challenge is critical. Brainstorm with team members to drill down into specific elements of a larger problem and uncover the root causes of issues.

Notable Template Features : This template offers bold lines that clearly separate different categories or causes and enhance readability, keeping team members focused and engaged. The slide includes ample space for text so that teams can articulate and map out complex issues.

PowerPoint Symbols Fishbone Diagram Template

Download the Symbols Fishbone Diagram Template for PowerPoint  

When to Use This Template : This fishbone chart is perfect for collaborative settings, such as workshops or team meetings where visualizing the relationship between various factors and a central objective is essential. The template can be a tool for product development teams that need to trace issues back to operational, technical, or human factors. Marketing teams can use the diagram to dissect campaign elements and identify different influences on outcomes. Notable Template Features : The diagram uses easy-to-understand symbols for categories such as human resources, processes, and research. The placement of the symbols helps you easily organize thoughts and discussions around the central problem, while the template’s colorful design enhances its visual appeal.

PowerPoint Traditional Ishikawa Diagram Template

Download the Traditional Ishikawa Diagram Template for PowerPoint

When to Use This Template : This Ishikawa diagram is well suited for root cause analysis in quality management scenarios, such as in manufacturing or software development. The template is also an effective tool for educators in academic settings to teach problem-solving methodologies.

Notable Template Features : The template displays primary and secondary causes with branching lines, offering a multilevel perspective on the issue at hand. This allows teams to delve into further detail and systematically break down challenging problems. The diagram also draws attention to the central problem, promoting a clear and focused analysis during team discussions.

For more free problem-solving resources, see this complete collection of root cause analysis templates and this comprehensive  guide to problem-solving techniques .

PowerPoint 8-Prong Fishbone Diagram Template

Download the 8-Prong Fishbone Diagram Template for PowerPoint  

When to Use This Template : This diagram is ideal for comprehensive problem-solving sessions — such as cross-functional team discussions or multifaceted project evaluations — where multiple factors contribute to the central issue. The template enables a detailed exploration of complex issues, such as organizational changes or product failures.

Notable Template Features : With eight distinct bones, this diagram allows for a thorough root cause analysis. The template accommodates a broad range of ideas, ensuring that no potential cause is overlooked. The colorful, segmented layout aids in visual organization and helps with sorting brainstormed ideas into relevant categories.

PowerPoint 3D Fishbone Diagram Template

Download the 3D Fishbone Diagram Template for PowerPoint  

When to Use This Template : This 3D fishbone diagram template is designed for situations where an engaging presentation is crucial, such as client pitches. Professionals in visually driven environments, such as advertising, creative industries, or education, might find it especially useful. The template is also an effective tool for team-building events where visual metaphors can enhance understanding and retention.

Notable Template Features : This template's 3D design brings a unique visual appeal to a presentation. The layout creates a natural flow, leading the audience through the analysis from the tail fins to the head, making it a practical yet aesthetically engaging tool.

PowerPoint Triangles Fishbone Diagram Template

Download the Triangles Fishbone Diagram Template for PowerPoint

When to Use This Template : This fishbone chart is ideal for project management, strategic planning, and process improvement. Use this template to present a cause-and-effect analysis in settings such as stakeholder meetings or team debriefs.

Notable Template Features : This diagram incorporates triangles to differentiate between levels of hierarchy within root causes. This geometric approach adds an aesthetic dimension and assists the audience in following the flow of information from minor to major causes.

PowerPoint 6-Prong Fishbone Diagram Template

Download the 6-Prong Fishbone Diagram Template for PowerPoint

When to Use This Template : This fishbone template aids in presenting complex data in an easily digestible format. You can break down a central problem into six categories or causes, summarize important details, and engage your audience in a structured problem-solving dialogue.

Notable Template Features : A clean, spacious design ensures that each block of text is readable and distinct. The six-section format allows for an organized and detailed content presentation. Each section provides space for elaborating on individual causes or categories with a clear linkage to the main issue.

PowerPoint 4-Prong Fishbone Diagram Template

Download the 4-Prong Fishbone Diagram Template for PowerPoint

When to Use This Template : This template is ideal for planning sessions and business development meetings where a clear outline of key strategies is crucial. Executives and managers can communicate various strategic components to their teams, encouraging continuous quality improvement by focusing on actionable insights.

Notable Template Features : The streamlined, four-pronged approach to strategy analysis helps highlight key information while ensuring that the content is succinct. Brief descriptions allow presenters to convey a concise yet comprehensive overview of each strategic element. This clarity facilitates productive discussions on how different factors can influence the overall success of business initiatives.

Follow this  guide to continuous quality improvement to get the most out of your fishbone diagram templates.

PowerPoint Full-Color Fishbone Diagram Template

Download the Full-Color Fishbone Diagram Template for PowerPoint

When to Use This Template : This template is especially suited for presentations in environments that value creativity, such as marketing, education, or design settings. The template combines a root cause fishbone diagram with a visually engaging design, facilitating analysis and a dynamic presentation.

Notable Template Features : The vivid color palette ensures that each section is easily identifiable, which can help maintain the audience's attention and improve their ability to follow along with the analysis. The fish shape creatively embodies the fishbone concept, making it an inviting and memorable framework for problem-solving discussions.

PowerPoint Timeline Fishbone Diagram Template

Download the Timeline Fishbone Diagram Template for PowerPoint

When to Use This Template : Use this timeline fishbone diagram to depict the chronological progression of projects or events. Marketing teams, for example, might use this template to trace the development of campaigns over several years. Project managers can highlight key milestones and deadlines within a project's lifecycle. The timeline can also be used for problem analysis, such as mapping out causal factors across various time points.  

Notable Template Features : This template offers a color-coded system for quick year-over-year comparison. The branching points provide space for detailed annotations of significant events or stages. Additionally, the design can accommodate a range of data points without compromising readability.

PowerPoint Circles Fishbone Diagram Template

Download the Circles Fishbone Diagram Template for PowerPoint

When to Use This Template : This fishbone template is perfect for interactive sessions and presentations aimed at pinpointing and discussing the root causes of business challenges. Use it in workshops aimed at improving business operations or to help teams collaboratively map out the various factors contributing to a particular issue during project planning or review.

Notable Template Features : This template replaces the traditional linear bones of a fishbone diagram with interconnected circles, streamlining complex data into an accessible visual format. The circles act as focal points that draw attention to key information. Each circle allows for the concise summary of an idea, creating a clean and organized visual representation of potential causes

PowerPoint Simple Fishbone Diagram Template

Download the Simple Fishbone Diagram Template for PowerPoint

When to Use This Template : Choose this fishbone design when you want to deliver a clear and impactful presentation of the causes of an issue. Using minimal text, highlight the factors contributing to business or educational scenarios, performance obstacles, or operational inefficiencies.

Notable Template Features : This diagram is streamlined to facilitate a clear, focused delivery, allowing presenters to emphasize key points. Each segment of the fishbone naturally draws the eye and directs attention to the written content. This enables viewers to quickly grasp important information and the relationship between different elements.

For more related tools available in additional formats, see this collection of fishbone diagram templates. These free guides to  project management charts and  gap analysis can also help you develop better problem-solving strategies.

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